FedEx Reviews

On a certain date, I was expecting very important documents. I purposely stayed home to receive such package. Instead, I received a sticker on my mailbox. It seems the FedEx delivery guy was too lazy to ring my doorbell to notify me of my delivery. After immediately notifying management, I was told they could not do anything about my so-called "missed" delivery (#**) for that very same day.

On December 22nd, I placed an order with Amazon for an inflatable mattress to be delivered the next day. I paid for the overnight shipping, verified it was at my sort facility on December 23rd. It was on the truck all day and back at the sort facility that night. The next day (late), I asked the driver why it was not delivered on time when it was on the truck all the day before. His reply was "I had too many deliveries". I told him my kids were spending the night for Christmas and they had to sleep on the floor because my shipment was on the truck.

I ordered a 37-inch HDTV from walmart.com. The FedEx delivery man arrived with the package on the appropriate date, 12-24-11. He smiled and said, "I have a TV for you." I could see one side of the box and it looked fine. I signed the form and he set it inside my house. As soon as he left, I slid the box into another room and immediately saw that the other side of the box had significant damage. There were two holes (the largest was 5 inches by 2 inches) and two tears of about 5 to 6 inches each. The box is still sealed but I can feel breakage through the holes.

Unfortunately, I was not surprised to see so many recent complaints. I ordered a doll for my niece through American Girl. I spent the extra money for a 2-day delivery and it got to the nearest center on time. For two days it has gone on the truck and no delivery. When I keep calling, I keep getting told that there is "high volume". The week before Christmas seems like it would be expected and that they would make provisions for that. The only solution I have is for me to drive an hour and a half to pick up the package. I plan on demanding my money back from American Girl, but I will definitely not purchase from any company that uses FedEx. Maybe at some time the company will understand their own mission statement that is listed on the website. If you don't believe in following it, why post it? I will never use FedEx again.

I paid over $10 a pound for a 2nd day package delivery from Mesa, AZ to Marietta, GA. It arrived midday on the 3rd. I see that Memphis has been backed up for 4 days, but not a word about that when I shelled out $54.55. Never again! The Local rep said there might have been snow in Memphis and I would have to file out a claim.

I have 3 or 4 deliveries from FedEx from so far. And all the time they were left on my front door, and online status says, "Left at front door. Signature Service not requested.” This is unacceptable as people steal locked cars in Detroit! UPS never does that. Even if signature is required, the delivery guy comes several times to deliver to hand. If things get lost as several people mentioned here, customer is left to deal with the seller.

Avoid the FedEx Distribution Center in Boone, NC at all costs. These people are rude. My delivery was late due to driver becoming ill. There was no back up driver and I was not informed that my packages had been returned to the Boone Distribution Center. At 5pm, I began searching for information and I found out their driver became ill, etc. I called the 800 FedEx number and learned I had to be in Boone by 6pm. I collected my tracking numbers and drove 45 minutes to the distribution center.

FedEx delivery is terrible. They are too lazy to knock on the door unless they have to get a signature. Their service is late, they just live packages on the doorstep and have delivered to my doorstep as late as 10:30 p.m. I will only use USPS or UPS. Beware of FedEx’s crappy service. I saw on the news today, 12/21/11, where a FedEx fiver was caught on camera throwing an LCD large screen monitor over a fence and the item was completely damaged.

Not even one star. I was sitting at home about two feet from my front door and I heard a scratching on the front door. I looked out the window and saw the FedEx guy walking down my sidewalk. I yelled out to him “I am here.” He did not ring the bell or knock on the door. I called the 800 number before he even got out of my neighborhood. I ended up meeting him at another location. That’s a lame effort on his part to deliver the package. I guess there is kudos for those delivery drivers to at least make attempts. There must be a time issue. It takes more time for someone to answer the door and sign. But just as long the driver rolls up to the house and places the door tag on the door, that is deemed "attempted". That’s a very poor service. I am disgusted and would not recommend FedEx to anyone. I had even taken the day off from work to receive the package and this is how I am treated.

It is not the first time that FedEx disappointed me. Two years ago FedEx dispatched by mistake my nephew's passports to Jacksonville instead of Fort Lauderdale. They had to rush to their office to pick them up prior to leave from Miami airport under a wet day and with 8 suitcases. They almost missed the flight.

The tracking site said my package would arrive on schedule. Not only did it arrive two days late, but the driver put it in my rural mailbox instead of bringing it to my house. My mailbox is 1 mile from my house. I was unable to get the package in time to wrap the contents and ship it to Washington in time for Christmas. All the driver had to do was drive to my house as he had done many times before. That is a federal offense. How can I report this lazy driver to someone who cares?

I am supposed to get a phone and a phone battery replacement separately in the mail. I got my phone with overnight shipping on time. The battery was suppose to come either then or today. I did not. The FedEx truck delivered a package to my neighbor and not me. I am severely angered. I have no phone to use. I’m losing my social life. I have anger issues and I’m mad.

Not delivered on time. I was told that there was ICE in Memphis, TN. . . sorry! I was told by the Manager in Lenoir, NC (the destination terminal, her name is Sherry), that they have been backed up in Memphis, TN for 4 days!

I have waited since 12/2 for a damaged package to be picked up. FedEx delivered a package to me on 12/2, dropped it over my fence, that was locked and said beware of dogs, and my dog ate the package, and destroyed the item. I called right away, and they were coming to get it, and issued call tag 997-337-250-190-654. The package has been on my porch since 12/2 waiting for pickup. I have called everyday, spoke to Rosalyn, Dianne, Daniel, Brenda (who was of no help at all!), Angela and Douglas, who all told me FedEx would be here today. But today has never come because no one has come yet. This is a $200 item sitting on my Wal-Mart account.

Terrible customer service and late shipping, I have nothing else to say.

I ordered item on the second day and paid $15 for package to be delivered as such and also on the tracking to be delivered on 11/30/11. Noted on truck all day on 11/30/11 and there’s still no package on 12/1/11. I needed the item by yesterday or I would not have paid the extra fee for shipping. Now the driver wants me to call and I called and he will not answer the phone on the cell phone he provided.

FedEx drivers are speeding, running stop signs, backing up in residential driveways, and threatening. For 7 years, I have tried to contact FedEx about drivers speeding, running stop signs, and backing up in driveways. This has fallen on dead ears.

FedEx sends an email aat 9:00 am stating my package was delivered to my front door at 8:30 am. No package. I search the property frantically and walk around the neighbors. I call FedEx and they say they will call the driver and call me back. They never call. Then I get another email at 1:00 pm saying they dropped the package at my front door at 2:30 pm. The package arrives at 5:00 pm after everyone has panicked all day. I get a call from the FedEx lost package department 36 hours later asking me if I have looked under bushes and walked around the house. I doubt I will recommend them again.

I must say this is out of charter for me. I very rarely get to the point of publicly complaining. However, this is going to be my first time venting and expressing my disappointment with EedEx. I get home Tuesday, 11/22/11, with a signature card from FedEx stating this is the second attempt. Okay, not. But that aside, I place the card on the fridge to sign than place on the door for the delivery. However, as many with children understand, some stuff happens. I forgot to sign and place on door when I got home on Wednesday, 11/23/11, another signature card is on door stating the third and final notice. Okay, I'm upset!

Our courier box was taken and some product missing in my FedEx courier box.

FedEx DC couldn't get the first package to me because they didn't ring the bell. I had to go downtown to pick it up. For the second, I just told them to send to the local FedEx Kinkos in Silver Spring. After the tracking sheet said it had been delivered, I went to pick up. They couldn't find and told me to come back the next day. I did and they couldn't find. I showed him the tracking sheet. He told me to call the 800 number. I told him he should call and give me service. He refused. Terrible, terrible service.

Some jewelery I forgot in San Francisco was shipped to me by the hotel. The shipment arrived safely in Australia, but unfortunately the FedEx deliverer ignored instructions to leave the package in the electricity box on two subsequent occasions. Despite giving them phone instructions on both occasions, and finally left a message to say that the package would be returned to sender due to failure to instruct. FedEx Australia have acknowledged that the delivering officer ignored instructions, and kept leaving notices that he could not deliver due to my absence. I had left all the signed discharges in the electricity box, as instructed.

I had a package shipped from West Chester, PA to Shavertown, PA. It is a 2 1/2 hour drive. If that was supposed to be 2nd day express shipment well it is now 2 days later and according to their website the last activity is, it is leaving Coatesville, PA at 7 PM 2 days ago. It does not in any way take 2 days to make it 100 miles, I could have just driven there and gotten the package in less time and for damn near the same price. **** Fed Ex, I've worked for UPS and I almost always get packages from them and never had an issue thus far. They will be getting all my businesses from now on, hell! I'd rather ship something with UPS.

I work for a business that does a lot of musical instrument sales on Ebay. Just in the last month, Fedex has lost 2 very expensive guitars as well as damaged 3 beyond repair. When I called Fedex (because 2 of the claims were denied), I was informed that Fedex does not insure packages and they do not offer insurance. I said, “Then why does the rate go up if I increase the value of the package?” She said it was liability. Obviously, it is liability insurance but she wouldn't say it. Everyone at Fedex calls it insurance except for the claims reps. Dealing with them is an absolute nightmare. Two of the boxes were crushed, but both of the claims reps said they don't see 'any sign of mishandling'.

On November 11, I was to receive a package. I knew the package was heavy and large and would not fit in my car so I purposely stayed home from work so that I would not miss the delivery. As I was waiting, I was also tracking the package online.

** is wrong with FedEx Logistics? I ordered something on the 7th and paid extra for 2 day shipping. The item is being shipped from Indiana to Missouri, a day's travel at worst. Tracking shows Indiana to Chicago to Georgia? What? Suddenly, my tracking status changed from the 9th delivery to the 10th. This is not what I paid for. **. I won't be using FedEx again and be warned that I won't buy anything from any online stores anymore that use FedEx exclusively as a shipper.

I called FedEx the day before my shipment was supposed to arrive and explained to them that my doorbell doesn't work and asked if the driver can contact me by phone when he/she got to my house. The customer service representative told me it would not be a problem and made a note on my account.

Very bad service! (Yes I am angry; you probably get this a lot!) This is my second email complaint today, and I also called you twice. All I received was fake information; your staff keeps postponing my problem. I understand things may go wrong, but this is not about things going wrong, this is very bad customer service.

A FedEx delivery driver damaged a retaining wall on my property. Her supervisor suggested that I use my homeowners insurance to cover the damages. The accident occurred on August the first. I have yet to meet with an adjuster with an appointment scheduled today. I have talked to the legal department, risk management, customer advocacy, and promises were made that someone would call me in the middle of September to settle my claim. Nothing happened. I had to replace the wall because it was unsafe to the public, people, animals, and vehicles. It is the end of October and no one has come to the location of the accident. I am 70 years old and this is the worst customer service I have ever experienced in my life.

I ordered a dock and an iPhone from Apple on October 22. The shipment was in two parts. Fedex delivered the dock at my residence. Now when the phone was due to be delivered, they keep saying I gave the incorrect address and there is no buzzer number. I called them up so many times to give out the buzzer number. My question is, how did they deliver the first parcel if the address was incorrect?

Deliveries never arrive. Checking tracking information of no value as they are fabricated stating delivery attempts when none were made. I'm home now awaiting delivery on 11/25/11 for an overnight item sent 11/13/11 (after being returned to sender and re-sent). Promised delivery this morning and another no-show. Witnesses that we were here with door open waiting for delivery though again they claim two failed attempts.

Horrible! Since last week, I've been waiting for a package that was only supposed to take 2 days via FedEx. The super dumb diver didn't have the sense to ring the door buzzer. Three times he "missed" me (and twice, someone was home to pick it up). (I only knew they came because I followed the tracking online.) Since they can't do a fourth delivery attempt, I have to pick it up from a facility of theirs. The most annoying part is the FedEx customer service up until today kept lying to me that someone would come a fourth time or later in the afternoon. I won't ever trust FedEx with something of importance ever again. I wanted the name of the driver to complain but was told by customer service, they "didn't know.” Stupid protects stupid I see! I still don't have my package which I need by Saturday and now I have to trek to the "nearest" FedEx pick up facility which is nowhere near me, to pick it up. I hope to never have anything sent to me by FedEx again.

I delivered a book that was bought on Amazon by FedEx. The recipient claimed that the package was never received. FedEx claimed that they left the package on the person's front porch. So now, I have to give a refund of around $100, plus it cost $15 to deliver. I now have a claim against me by the recipient who wants a full refund and FedEx will not even give me a refund on the shipping.

FedEx’ delivery person had failed to deliver. He called because he could not find the address. He wanted me to come to him so he could follow me home. I tried to come to him, and he did not give me the right location where he was. I looked for him and called him on my cell phone. He told me that I was too late and he was going home. He won't be there tomorrow. The shipment was supposed to be delivered yesterday, but he was not there. Hopefully FedEx will send somebody, especially someone who knows how to speak the language. He asked me to put a big sign on my door so he can find it. I did put the sign, still.

FedEx lost a package that was very important to me - it was a gift for my fiance. The retail price of the item I bought was $499, and I had some coupons and I got the item for $150 from the merchant. FedEx lost track of my package. They show a departure scan, but do not have an arrival scan. I have tried calling them several times, but they have no answer for me except, "We are trying to locate it".

I received a consignment from Hong Kong "Tungsten carbide insert" and I would like to bring the following to the management's attention. I was informed that the consignment was held by customs in Mumbai. But the same was cleared by paying duty without my information or approval. The consignment was opened for valuation, again without information or authorization. Upon receiving the delivery, it was found that the package contained only 1,104pcs, whereas the package is for 1,150pcs. There are 46pcs short in the package. There was no receipt for the payment made to Customs department in Mumbai.

I had an item that was damaged, and FedEx simply denied the claim without inspection or further inquiry of any sort. The $80 brass lamp base arrived damaged. The box was well-packed and marked. Clearly, the box was crushed, corner to corner.

FedEx lost another envelope that our company mailed to Hong Kong. After we dropped it in the box, it never appeared again nor was the tracking number ever entered into their computer system. We only will be using UPS international from now on.

This is ridiculous and unacceptable. I waited an entire day at home for my new cell phone from Verizon that was due to be delivered by 3:00 pm. I waited in my kitchen window which overlooks the street where the FedEx truck has to pull up. The last 25-20 minutes I waited, I was in a secondary front window with the screen open and hanging out the window chatting with one of my neighbors. When it got to 2:55 pm I decided to call FedEx. I was told that the driver had tried to deliver it 5 minutes earlier and couldn't get the security buzzer to my building to work. Well, that was impossible because the door that she would have had to go to was about 10 feet below where I was hanging out my window and the FedEx truck did not even go past my building.

He was nice enough and gave me a quote for freight delivery. But when I got the bill, it was $200.00 more than it was supposed to be. When I called FedEx to correct, they told me he only quoted a price for 700 pounds and my package was 1200 pounds, even though all my paperwork said 1200 pounds. I guess they can do that with any load just to give you a lower price, hence you choose them. And then, you get slapped with a higher price when you get the bill.

My bank sent out a three-day express package on Oct. 3, 2011 and I have been tracking it through 1-800-GoFedex because I do not have the tracking details.

I was sent an item from Amazon.com as a gift. The item was shipped via FedEx. It took from Oct 4th until Oct 11th for the small package to make it to my local post office. My post office delivered the package on Oct 12th.

I sent a package to Michigan and what I had in my boxes were to be shown on display. When I flew to Michigan, I opened the box and the piece was broken in two parts. I saw the FedEx employee when he had to come back and pick up the piece in Philly and he was livid. I saw him throw the boxes into the truck. I suggest that this employee shouldn't do this job if he vents by throwing a customer's insured and fragile mail.

My packages were shipped on 9/28/2011 from Texas. It arrived in New York on 10/01/2011 according to FedEx tracking records. The driver tried to deliver it on Saturday 10/01/2011 but the office was closed. I contacted FedEx. They stated that it was shipped to place of business. They operate from Monday to Friday from 8:30 am to 4:00 pm. I'm checking FedEx tracking page everyday from 10/1/2011 until 10/5/2011. The note was posted as customer not available or business closed on 10/1, 10/4, and 10/5. I asked our night security office, “Did FedEx attempt to deliver the package off hours?” The answer is no. They never left the door tags or note at the gate. Do they attempt to deliver or give us the runaround? I called or chatted with FedEx customer service on 10/2, 10/3, 10/4, 10/5 and finally today 10/6. The solution is that they would send it to be hold at FedEx location close enough for me to pick it up there.

I sent 1 small envelope express to San Salvador. Tracking showed it sat in USA for 3-days! Here it was 4 days later. Still, the package has not been sent! If you want anything delivered to Central America, use the post office. I paid $65.00, for what? It would have gotten there the same time as paying $1.25!

I am complaining against the games of FedEx servicing. This is unbelievable. Will this ever change? Of course not. What's really the point in paying for a service that's not being provided? Will I ever get my package? Maybe, if I make an issue out of the problem. The consequence is that I may or may not get my package.

For the second time since December, I have ordered a product online to be delivered by FedEx. On both occasions, the tracking number indicates it was delivered at my front door. I have not received either delivery. I have filed disputes with FedEx, to no avail. I have been at home awaiting arrival, so the deliveries were not removed from my front porch, rather the delivery was never made to my address. Apparently, I have no recourse because the driver signs affidavits that he delivered packages. The question is where. I am out the money for the order, in addition to the merchandise and time spent waiting on the shipment.

I was the winner of a Google Places competition in which I received a Google Chromebook. After taking the Chromebook home, I experienced issues resulting in the laptop needing replacement. Margarita at Google was beyond helpful, and after dealing with a Google Ninja troubleshooting the errors for a week, Margarita sent a replacement laptop via FedEx the next day.

The package is still in transit. I sent the international priority package from Irvine to India, via FedEx. It was supposed to be at destination on Oct. 3rd. It is still in transit. The customer support guys haven't heard back from the Delhi station yet. It is in transit since Sept 29th. Where is my package?

FedEx is the worst company I have ever seen in my life. My sender sent me the original document to my country. I start tracking the package, but lastly on the intended day of arrival, my package was not delivered and on the tracking site, the intended day of arrival is empty. I called FedEx call center repeatedly, but they told me a different story and lied.

I use FedEx for many things; to send out tickets, jerseys, etc. This time was unlike the others. I asked the ** behind the counter 3 times if I could send a package on Friday and make sure it goes there, Saturday morning. He said yes 3 times and charged me $61.18. Then, the package didn't arrive on Saturday so it was sent back. I talked to one lady who said I was guaranteed a refund. Today, I was told there was no way I am getting a refund. I find this to be absolute garbage and I will never use the FedEx company for anything, ever again. You stole $62 from me and you hired some uneducated people. I hope you go out of business because you treat your customers like garbage.

I sent a package to Immigration Section Seattle Washington last Wednesday, 28 Sept. 2011. On the waybill, I selected a wrong country code from US to AM but everything was fine. Also, the zip code was right; only the AM. They delivered my whole package to the country Armenia, today is 04 Oct. 2011. I continued to contact them everyday, not only one time. Everyone told me they would send it back to the right place. Everyone told me it will be on Tuesday. I patiently waited today but when I checked the tracking number and called them, they told me it's still not sent back. They even told me that some country is slow and they can not push. What's that? I used FedEx because they are fast. It is very, very urgent to send my passports to Seattle. How could they do that to me? No one checked the mistakes? No one to follow-up and correct the mistake immediately? I feel like no one can help me. Please, who can help me? Where? It's really urgent.

I ordered a new Smart Phone through ATT Wireless and they only ship via FedEx. I hesitated ordering for three days but I am disabled and have a hard time going to a store. I ordered the phone with a ship date of 09-23-2011 and online it said it could take up to ten days to receive the phone. Each day I would check my front and back door several times for a note or the package, but no luck. I went online and it stated the phone was left at my front door on the 27th. Five days ago, I went to file a claim. The shipper did not request a signature after delivery and there is an "agreement" between the shipper and FedEx and I cannot file a claim.

FedEx shipped my package four days ago. At first, it was set to arrive on September 30, at least, according to the tracking page. The package arrived in Nashville, where I live, early that morning (5:23 a.m.). When I checked the tracking page that same morning, I noticed that the arrival date had been changed to October 1 so I waited. It is now October 1. My package is supposed to have been out for delivery as of 8:46 this morning. The sun is about to set, and I am sure that the FedEx facility is closed this late on a Saturday. It has been ten days since I first placed the order, which just totally compounds my frustration.

On July 8, 2011, a package (valued at $150) was scheduled to ship to my house via FedEx. On July 15th, I called FedEx to follow up on my shipment. I was told that the package was delivered on July 12th. I assured customer service that the driver delivered it to the wrong address because I had 2 family members (both over 19) at my home everyday of the week waiting for FedEx to arrive. I have three Yorkie dogs that hear anyone at the sidewalk, window blinds stay open, one child on summer vacation in her room with the view to the street and nothing was attempted to be delivered to my home.

I was told that the box I brought my item in, to have shipped was not acceptable, even though it was more than sufficient to ship the item. They then proceeded to use the largest box they could find and pack it with as much bubble wrap and paper as they could possibly stuff in there. I was charged $27 just for the packaging alone.

FedEx Home Delivery was supposed to deliver something to me, and they then decided they didn't have time. They marked it as "Delivery Exception -- no one home", which wasn't true. I was tracking the package online, so I knew when to expect it. I was sitting here waiting for them when they marked it. I waited another 4 days, and the package was eventually returned to the vendor. I had the vendor re-ship the package via USPS Priority Mail, and it was delivered in 2 days. That was 2 weeks ago.

Several deliveries over the past three months have had "delivery exception" written by delivery person. The person claimed that the business (our church) was closed. I was there. The custodian was there. The secretary and numerous other tenants were there (all church related agencies). UPS and USPS all make deliveries. FedEx says "delivery exception business closed" over and over without ever delivering the package. And they are requiring the recipient to drive several miles to pick it up. Lazy and incompetent delivery personnel are one thing. Lying is another. FedEx is fraudulent in their practices. Whenever customer complaints are made, the response is that the only one who has recourse is the shipper. It's too bad, so sad. I would never choose to use this company to make deliveries, as it causes the recipient far too much hassle.

A tag was on my door when I got home from work. I called FedEx to ask about redelivery. I explained I work during the day. FedEx agreed that the driver would redeliver after 5:30 pm the next day. The driver attempted redeliver at 11:56 am. Of course, I wasn't home. I called again. I was told the package was on driver's truck, and he would be notified I was at home right now (around 4:15 pm). He never delivered the package. I have to work again tomorrow. The nearest "convenient" pick up facility is a 2-hour drive round trip. I'm not taking work off to get that stupid package!

FedEx has shipped to me before and I have received all my items. But now, I haven't received my Epson V600 scanner. It was estimated to be delivered on the 14th. Tracking says it was delivered on the 12th at 7:35pm at my front door, but I haven't received it. Is there any reason for this? I've been using FedEx before. This is the first time it has happened.

It's been two weeks since the declared delivery date of an international package that got lost by ** FedEx. Still they are unable to trace it! At the same time, they are not sending it to claims department.

FedEx is being behind on the tracking of a package. The package is coming from CO to Hattieville. It left CO on the 9th, today is the 14th and it is still in Dallas, after 33 hours. I thought FedEx was faster than a turtle. My package is to arrive on the 15th, but I don't think it is going to make it. I will not be using FedEx again; I will go back to the Brown Truck because I know my package will arrive on time or early. As of this morning, FedEx has not updated their tracking. I still get what is happening on September 12th. The have poor service.

Last Tuesday, I sent 14 boxes with the total $548.5 on my receipts. Last Friday, they arrived on time. It was ok. But yesterday, I found that they charge me 687 on my card! I call the customer service but she said that there are some extra fees, like the delivery to home bla bla bla. Its home delivery service, I already paid the money. Why you charge me for that? I was very angry. Who give FedEx the right to charge whatever they want? I don't know what to do. I don't want to call the customer service again, the only things they can do is sorry and transfer. I won't use FEDEX anymore.

I called FedEx and spoke with a representative about where I was shipping from, where I was shipping to, and an estimate of the weight. I originally gave an estimate of 30kg to be safe, and they generated a report saying the cost would be 1260 NIS. I later asked for an offer for 25kg and I was informed that even if my shipment actually weighed less than 30kg, I would still be charged the full 30kg. The offer was then reduced to 1000 NIS. I asked how I would need to present my suitcase and backpack to FedEx when they came to get my things, if I needed a box or anything, and they said that it would be placed into a box by them. They said my shipment would be delivered within a few days of pick-up.

I ordered my daughter a set of wooden dolls worth $19 for our holiday gift to her. I ordered it on August 28th and it was said to be shipped on the 30th. It is now September 12 and I still have not received it. I called them asking where it was since it had not shown up. They said, "Oh, it was delivered to your house six days ago." What? I have been home. There was no package, no knock, no ring, nothing. I have been sitting here day in and day out as a stay-at-home mom. I was waiting for it in the mail but it never came. So, where is it now? Who did they give it to? And the big question is, why hasn't anyone given it to me? I wish they have got signatures. This is ridiculous.

I shipped a framed print from my deceased parent's estate in Wisconsin to my home in Philadelphia. It was packaged at FedEx store. I had no clue of the value and just gave a rough estimate. When it arrived in Philly, the outside of the package looked impeccable, but when I opened the package, the glass over the picture was broken in 3 large chards of glass. The picture and the frame looked intact, so I did not take the picture out of the plastic that was taped over the internal packaging. I called FedEx to report the damage. I was told to fill out a claim form (which was faxed to me) and that someone would come to inspect the package. I was given a case number which, incidentally, no one ever asked me for on future phone calls. They gave me a damage tracking number.

I am still waiting for a package shipped from China via FedEx containing 600 stainless steel rings. FedEx confiscated my package saying that I need to obtain a permit to receive 'Mother of Pearl' from the Fish & Wildlife Department? There is no 'Mother of Pearl' in the package!

We have been harassed to pay a bill that we did not order. We purchased equipment from a manufacturer out of Wisconsin. They ship to us freight-free when you buy a certain dollar amount. They use several different trucking companies. We were not aware of a delivery coming, we are a small business to business company and do not stay in office all the time. FedEx tried to deliver without calling to make sure someone was here. I know if I was going to see a customer 50+ miles away, I would call to make sure they were there.

I was expecting an international shipment of garments. What I actually got was an envelope with United Nations documents! Although the Airway Bill and attached Invoice mentioned the weight as 5 kg/11 lb., nobody at FedEx wondered about the weight of that envelope which was less than a pound. It has been now 32 hours after I received the wrong package and FedEx still doesn't have answer to the actual package that was shipped! A company like FedEx is not able to trace that package is ridiculous.

A package was sent using Federal Express with personal contents insured for $500.00; it was lost. I produced receipts, shipping information and all documents. Every time I speak with someone from Federal Express, I get a different story and a runaround. I have filed a claim with no results. Consumers should not have to pay for insurance charges for packages and shipping, when the company has no intention of paying a claim if lost or damaged.

Our package was put on the FedEx ground delivery truck on a Saturday for delivery today, Monday. I haven't heard the excuse for non-delivery yet. It is either: 1) the package was damaged and it had to go back to the depot; 2) the roads were too bad to travel (they can't use this excuse because the weather has been okay); 3) they delivered to the wrong address; 4) they couldn't find the address; or 5) the package was "delivered" but we couldn't find it anyplace.

I've dealt with FedEx before and have had problems; nothing as bad as this. You attempted to deliver a package on 8/25. Since no one is supposed to work and they need to wait all day at home for you guys to come whenever they want to, they left a note indicating that they would try to deliver again before they sent it back. Since I actually work for a living, I called your number and got a scatter brain in Arizona and tried to relay to her that I wanted to have you hold this package tomorrow in Herndon so I could pick it up. I was skeptical that she understood, but she indicated she did do this.

We had two packages to be delivered to our residence, both needed signatures. One package was left in our mailbox, I was home, but the delivery person never came to the door. The FedEx driver tried to deliver the other package to our neighbor who was not home, so a note was left on their door. Both packages had the same address and both had the same last name. We later found out that the package to Linda ** had a forged name on the delivery ticket. The FedEx driver wrote that he delivered the package to "the receptionist" and secured her signature.

The driver pulled his van into the driveway, handed me the package, and instead of turning around, he backed all the way out and ran over the mailbox. Thinking that I didn't see him, he quickly left. I called and filed a report with FedEx and they gave me a case number and said that someone would get back with me by the next day. That same evening, Harry ** came out and took pictures with his CELL PHONE and told me that he would call me back the next day with his decision. I also gave him pictures that I had taken. Next day rolled around and no call. When we called them, we found out that he had gone on vacation the day before.

A large Federal Express truck with trailer pulled up behind me at a high rate of speed. And he commenced honking his horn at me. It was not safe to pull my car into the next lane, because drivers were merging on to the highway (I-405 Northbound in Portland, OR) right at the exit to go on Hwy 26.

Sharon lied and indicated that the package had not arrived but FedEx tracking website indicated that package arrived at FedEx-Savannah, GA at 9:19 a.m. on 08-15-11. Same package returned last week by FedEx-Savannah indicating no such address. But package had correct address.

Claim # **. FedEx claims that they delivered this package to my address on 7-21-11. I never received it. Apparently, it went to the wrong address. I filed a claim, but FedEx refuses to accept any responsibility. Instead of correcting their mistake, they told me to contact the shipper Walmart. This has happened once before this year with FedEx.

The delivery guy from FedEx claimed he attempted to deliver my package. I checked tracking ALL day to make sure it goes here. To my surprise, when I checked again, it said deliver attempted. Well, there was NO delivery attempted whatsoever. There was no doorbell, knock on the door, OR post-it stating an attempt of delivery was made. I called the customer service and they told me that they will attempt tomorrow. How am I supposed to trust you when you didn't even attempt today!

I am reaching this organization in the hope that someone can help me resolve the absurd issue that the FedEx office in Campinas, Brazil created for me as a customer.

I am so upset! I took a full day off work to wait for my package to come. I lost wages and felt sick all day from lack of sleep over this, just to wait and wait, call and call customer service (which, by the way, all the calls went to some other country).

At approximately 1:00 PM, my doorbell rang. I did not want my dogs getting out therefore I went through the garage to the front door.

Drivers are either refusing to make all deliveries or they are stealing packages. I lost too many packages with this company and when you call customer service, they don't care.

I shipped a package via FedEx (tracking #852150471916) on 12/19/09 to Hollywood, Florida, and it never reached its destination, was never scanned, nor ever found. In fact, any and all efforts to convince the company to find out what happened and to even try to find the package were met with an unprecedented level of rudeness and discourtesy, the likes of which I have never encountered from any company I have ever dealt with. That I had been a loyal customer of FedEx for nearly 10 years didn't seem to matter one iota to them.

It has been two days and the FedEx package (Tracking Number: **) still has not been delivered as promised. I contacted 1-800-GOFEDEX(463-3339) and filed a case. FedEx stated that a delivery was attempted on 28 July 11 a 8:36 p.m., after office hours and no one was at business. We were here and we have a 24-hour video security but no FedEx driver ever made an attempt to deliver because no door tag was left.

Before leaving Mexico I shipped a parcel to a relative in the States. Using the online tracking system I saw the parcel arrived to FedEx office in Virginia where my relative lives. Next thing I know I'm receiving a text from my relative saying the package was back en route to Mexico! Turns out the lazy bums NEVER - never - tried to deliver the parcel to the house address but, instead, relied on telephoning the house. Since the phone was never answered FedEx returned the item from whence it came and refused to send it back to Virginia because the company didn't want to pay for the cost.

DO NOT USE FEDEX FOR DELIVERING. If I could give zero stars I would. I shipped a 10 x 12 x 12, 4.3lb package via FedEx on Saturday. Was told by employee on the phone that as long as I got the package to FedEx by 3PM it would go out that afternoon. Found out later (after calling customer service @ corporate) that shipments using Ground don't go out on Saturday. Apparently the employee shipped it Express - which I DID NOT want. Asked for the package to be in Laguna Niguel, CA by Wednesday. Shipping = $53.82. Really? WHAT A RIP-OFF.

Hello, my name is Susan **. I represent NWSS at 2064 Kettner Blvd # 36, San Diego, Ca 92101. We shipped a package with FedEx on 9-10-10. The tracking number is 102342415431466. The package was delivered to the wrong address. FedEx was unable to retrieve the package, and advised me to file a claim. I filed a claim and after months of waiting, I received a letter stating I was not the shipper because their system listed FedEx’s main office as the shipper. Apparently, this is done when you make a onetime credit card payment, and don't have an account number with them. After showing FedEx the charge on my credit card statement, FedEx finally admitted NWSS was the shipper.

This is about the unacceptable attitude and behavior of the expat Pakistani employee working at the FedEx office, on Exit-5 King Abdulaziz Road. Not only was the information provided to me about the arrival of two shipments was inaccurate (which forced me to drive to the location more than three times), but on July 20th, 2011, he also refused my entry to the FedEx office at around 7:00 PM under the pretext of prayer time.

I made a order on the 07/07/2011, and I was supposed to get it on 07/12/2011. The package was supposed to be delivered by Fedex SmartPost, but I never received it. I checked the package status online and it said it was already delivered. I called Fedex, and they kept giving me numbers, that would only operate by machine or they would never answer. I decided to write an e-mail to the customer support, and they replied that I should check with my neighbors and also gave me a phone number that I spent the whole day calling, and nobody would answer.

Despite providing a home address, my packages are consistently dumped at the apartment office with no delivery attempt made to my home--not even a note on my door that any delivery attempt was made.

I will never, ever use FedEx again. FedEx delivered my package late due to what they said was a mechanical difficulty in Indianapolis. I immediately requested a refund through their telephone response system. After waiting a couple of months for a credit to come through on my credit card, I called FedEx to find out what happened on my credit. To my amazement, they are now claiming that the delay was weather related and refused to issue a refund. To support their revised version of the truth, they told me that a national weather statement was issued on May 26 for all packages scheduled to be delivered on May 27.

My son's ashes were shipped via FedEx. When we received the package, the outside of the box was fine but when we opened it, my son's urn was busted into at least a dozen pieces and ashes were coming out of the plastic bag. We contacted the Holy Cross Mortuary, and spoke to David ** who was the undertaker and told him the problem. He had a few choice words for FedEx himself. Next we called FedEx and my husband spoke to Marcos. From there, I don't know what all was said but I am sure they said they would get back to us.

On May 26th of 2011, I ordered an Asian Edition PlayStation 2 and a 220V-100V/110V step-down step-up converter (500w) so that my U.S. outlet wouldn't have to burn out my Asian/Japanese console systems. Anyway, on May 29th of 2011, FedEx.com reported that the package was on a vehicle out for delivery. I had an errand and was on my way back to my apartment about 10 minutes away at a walking pace. When I arrived, I checked the apartment building office after reading on FedEx.com that the package had been delivered at 9:25 am on May 29th of 2011 and signed reportedly by a B **. I was at the office asking about the name and the package. When I spoke with the apartment manager, she stated that there was no one by that name within the office, a staff nor a resident.

Complain to FedEx. My air way bill number: **. Late arrival (1 day). On June 7 we paid cash in China in RMB 848 (about US D133) form bill. On this schedule arrival in Poland is no later than June 13. We contacted China FedEx office by phone; they just answered us that it’s the wrong address (recipient postcode in 64-232). I was sure on air way has recipient’s telephone number. They can contact, why not contract to calling first? So that made my gift arrived late. FedEx used 8 days for delivery. We would like to get the money back in RMB 848 (about USD 133.00). Waiting for return.

I have ordered a laptop and some shampoos from the USA because they are not yet introduced in the UAE. Fortunately, after two weeks of wait we got the product and my brother who studies in the US shipped them to me via FedEx. He has been always shipping items to me via FedEx, but this is the worst incident of them all. They hand over my parcel to the first random person they found that had a matching name; since they haven't found any contact information. The person who took the parcel was a crook and refused to return back the items to me.

Seven Reasons not to ship with Fedex

Our office is located in Midtown Manhattan. We have been using FedEx when we send packages for years. Lately, FedEx keep billing me $15 for Saturday pick-up, but our packages were picked-up on Fridays. From January 21 to April 8, we already had sixteen packages billed wrongly. I had to dispute this $15 every time I receive an invoice. Even though I got my $15 back, it still bothers me that I have to do it again and again-- every week. I have been contacting representatives about this to no avail. I would like to let the public know that whenever they see the Saturday pickup charge, they need to make sure the package did go out on a Saturday, especially in Midtown Manhattan area.

I called FedEx to arrange for a return to sender (Hayneedle) pickup. Hayneedle had provided the return labels. When the FedEx driver arrived (late at night during a snowstorm) she told me I could not use those labels but must fill out a form for the proper ones, which I did. She did not mention why I needed the change nor the amount I would be charged. When I received my credit card I was shocked to find a charge of $653.46 by FedEx for the return of two benches worth around $300.00.

I had shipped my item to Nigeria in early December. Suddenly, in the middle of January, my item had been found lost by FedEx at the warehouse. After two weeks of argument with FedEx representatives, they had agreed to give me some invoice to cover my lost. In the phone conversation, the representative agreed to pay me RM 1,000 of the lost (my lost was RM 1,500) and also the shipment cost (RM 140.70). FedEx also had promised me to deliver the check before 9 of February 2011, yet they failed to do that. I just received the check on February 18, 2011.

I ordered computer parts to get 2 different medical clinics back up and running. The shipment went out on Thursday as expected and was to be a Friday morning delivery. At noon on Friday, I called FedEx as I had not received the shipment. I was told it had just arrived at DFW and that it would be delivered that afternoon. At 5:00 pm Friday, I called again and asked when the truck would be by to deliver the package. There had been FedEx trucks making deliveries all day here in Irving. So, I see no reason an overnight package would not also be delivered. There was bad weather so I understand a delay of maybe a few hours, as I still had to support all my clients. It just took me longer to get there than I had wanted.

I ordered a laptop from Dell and paid for FedEx 2Day delivery. Dell shipped the item on 31 Jan to Indianapolis. and the package was due to arrive on 3 Feb in Colorado Springs, but did it not arrive. I figured an extra day was okay due to the weather. I called FedEx today and discovered my item was sitting in a container on the ramp at Denver International Airport at 3:30pm, 4 Feb. I informed the operator that I was deploying to Iraq on 6 Feb and needed the laptop. She placed an urgent flag on it but I doubt it will arrive until next week after I deploy. It appears the 2Day Express was bumped so they could expedite the overnight items. I have lost complete faith in FedEx and will be taking my business to UPS.

My daughter sought to save money by ordering a textbook online, then having it shipped to our home by FedEx. But FedEx never delivered. After one week, we received a post card in the mail saying that because of snow, they could not come to the house. We called the number on the postcard. Our inquiry went to voice mail. We called other numbers, trying to get a person with whom we could speak to make arrangements for an alternate delivery. Four days later, we still have been unable to make contact with a live human being, other than the switchboard which passes whispers down the lane messages to the people we must speak with.

The package was sent on January 18 and it was scheduled to arrive on January 21 from DC to NY for a cost of $20.00. However, on January 21, they advised on their tracking webpage that attempted delivery cannot be performed due to weather. The area was not impassable; it was a mild snow system that had passed and was over in early morning hours. Nevertheless, several calls were made to FedEx operators to assist in procuring the package. The only advice option per FedEx is to physically pick the package up from the FedEx facility, provided that the I.D. address is identical to the physical address, according to FedEx.

My daughter sent me a package on Friday morning via FedEx. She paid for an overnight delivery and was told that the package would be guaranteed to arrive before 7:00 PM Saturday. Now, I am told that they do not deliver on Mondays either so I have to wait until Tuesday. Well, I am waiting for the money that she sent me; she did pay for express delivery. The fact that I could not go anywhere waiting for this package was very annoying.

I ordered contacts online because I ran out realizing it after a new pair ripped accidentally. I ordered them for overnight delivery paying an extra twenty dollars for that service. They didn't even bother to call me when the package arrived and just left a sticker at the front door of my building. Why? It's locked don't they know to call? I needed my sight. Then I called for redelivery and they said they can't deliver Saturdays, so now I have to waste gas and money to pick it up. Worthless company.

FedEx allows you to insure items that are shipped ground for as much as you want. And they charge you for the extra insurance coverage. I shipped a package and insured it for $500. The item arrived damaged. And when I filed a claim, FedEx denied it. When I called to ask why the claim was denied, they told me that they do not insure the type of item that I shipped. Nowhere was I notified that the item would not be insured if it was damaged when I purchased the extra insurance. When you purchase extra insurance on an item that you ship through FedEx, you need to be told up front that even though you purchase the insurance, they will not honor the claim.

Basically, I was told several times that my package will arrive at a certain date but they will always push it back. When I tracked my package, the first time it was supposed to arrive was on Jan. 6th. It didn't come, I called customer service and they told me there was a delay so they would reattempt to deliver the next day. Long story short, every time I track my package, it is pushed back. Actually, I am still waiting because the customer service promised me today that on Jan. 9th, it will arrive. But, of course, they promised me again that it will be here on Jan. 12. Hopefully, it will come.

I was told that my package would be delivered on January 5 as it needed a signature and I waited and waited and it never came. So I called and the office said they had up until 9:00 PM and it never came. I waited until 9:00 PM and I called back. They said the driver was overloaded and he couldn’t make it so now it’s rescheduled for January 6.

I have been using FedEx for all my business shipping for 15 years. I manufacture and ship high quality home audio speaker all over the country. Over the entire 15 years of using FedEx, every time they damage any of my products, they have consistently denied the claim and used the excuse that I packaged it wrong. Every speaker I ship is well packed in boxes with rubber foam caps and styrofoam panels surrounding the complete speaker. The cause of the damage is always related to either the delivery person or the hub terminal dropping the boxes from a critical height or having something dropped on them and smashing the box.

I would like to rescind the complaint I made against FedEx yesterday. It turns out the tracking database was down so my package was delivered.

I explicitly asked the counter agent, if the weather would delay overnight shipments, and she said it wouldn't be a problem. As of this writing, my "standard overnight" package, is at some sorting center in Tulsa Oklahoma, and Dwayne's photo in Kansas will probably not process my Kodachrome super 8 film. All because of FedEx. Not only am I out the $51.00 it cost to ship via standard overnight service, but my Kodachrome will never see the light of day. I want everyone to know that, if it absolutely, positively, has to be there overnight, count on FedEx to ** you!

The new cell phone we ordered for my disabled sister should have arrived on 12/24/10. My husband's work closed early that day, so I get that. But then it should have been re-delivered on 12/27/10. It snowed, but only 7 inches on 12/25. Most folks were at work on 12/27/10 and the roads were safe after the sun came out and temps climbed.

FedEx said, they attempted to deliver my package. I have been waiting here all day on 12/27. There was absolutely no attempt made, as the whole family was home, waiting for this belated Christmas present to arrive. When I called, they said I would have to wait until the following day, until 7PM to attempt again. I asked to speak to a supervisor, and was given a person who was not a supervisor. When I finally reached a supervisor (Mike), he said there was nothing they could do. Although tomorrow, they could deliver until 7PM, they were not willing to come back at 5PM and deliver to me today, and his reason was because the driver was already back.

I ordered a gift for my wife for Christmas. It was shipped from PA on December 20. It was scheduled to be delivered on December 21. It never was delivered and returned to Alexandria facility. It sat in the FedEx facility and each day the delivery date changed to the next day, even after talking to a manager in Atlanta who was going to resolve the problem. It has been 3 days and I still have not received the package, only promises of delivery on the next day. I’ve sent two e-mails to customer service and got no response. I called their 800 number only to get a busy signal (called numerous times on the same day.) I can't even get a response from their customer service. I will never use FedEx ever again. They are unreliable.

FedEx has failed for over a week to deliver my package, with a bunch of trumped up excuses. It is being delivered to my business and they said no one was home or business was closed when they just didn't want to come to Mead ville. They also said weather caused a delay, when we haven't had snow the whole time they had my package. They won't even let me pick it up even though they have a FedEx office in our town.

I ordered a 22 inch flat screen TV online. It was to be a Christmas present for my teenage daughter. I am a single disabled mother, so I don't have much money. The only way to get her the TV was online. With credit, I placed the order on 12/10/2010. At that time, the company I placed the order with was unable to give me a tracking number, due to computer problems. I figured FedEx is delivering, so I'm not worried. I couldn't have been more wrong.

I have an order delivered to me with an express delivery service. It cost $23.00 and was guaranteed that I will receive it before 12 o'clock the next day. But next day came and nothing happened. I tried to contact them but all the office is closed because it was Saturday. The FedEx depot who was supposed to deliver it was just about 5 miles from my home. And they did not contact me or anything to let me know why they cannot delivery it. They are not a reliable service and they are a lying company who only makes you suffer! Do not use their service anymore!

I have been trying to get a package delivered that I must sign for. I called after the 3rd attempt to reschedule and was told it would be delivered on Friday, 12/17 with no problem. I took the day off, so I could be there to sign for it and it never arrived. When I went online to track it, it said it had been put on the truck for delivery at 5:24 AM. At 10:17 AM, it said they were waiting further instructions.

I ordered a gift card from Coldwater Creek. It was sent via overnight from FedEx on Dec. 8, destination Baton Rouge, LA. It has been sitting in the facility in Grove City, Ohio since Dec 9! The FedEx website is worthless for this type of problem.

We sent a courier from Pune, India to Sliema, Malta (consignment number: **) on 07th December 2010. It was expected to reach the destination by 18:00 hours on 10th December 2010. However, as of this date and time (21:00 hours of 14th December 2010), it has not reached the destination. The parcel carries some important documents and the late delay is causing the loss of several hundred thousand dollars. This delay is unacceptable and is causing us financial loss. You are advised to suggest the remedy and compensate the loss. You can reach us at **or **.

I had ordered a product and selected to be shipped by FedEx. I paid extra for that. The address on my shipping was the address where I reside. I called FedEx, asking when to expect the shipping and they said between 8 am-7 pm. They won't give me a specific time period as they are not about to. So I stayed home expecting the delivery of my package. At 6:45 pm I get a call from my leasing office that my package has been delivered at the office. How is that possible?

I am no longer confident with shipping thru FEDEX. They say it will come tomorrow, but there are two streets in Joliet with Park in them. If they can't find me the first time, how do I know they will find the right house this time? I am an understanding person. I have been waiting patiently for one week. There should have been some system to call me to get further directions on how to get to my house other than just leaving it sit at the Aurora facility.

As usual, FedEx tried to deliver my package but instead of actually knocking on the door or ringing the door bell, they just left a note saying they had been there. Last time, they just put my package in a mud puddle and I found it by accident when I was going for a walk.

Date of delivery according to FedEx was for 12/02/10, but I was not home because I work. I called and requested to have my package delivered the next day after 2:00 p.m. Customer Service Representative told me that it was not a problem and the package would be delivered after 2:00 p.m. I took half day off work to wait for delivery. However, I got home at 1:50 p.m. A second attempt to deliver had already been made. I called Customer Service and I spoke to Supervisor George but apparently FedEx cannot work with you on a time frame for delivery because the driver's receive a route and must stay on that route. So why did Customer Service take my request for delivery after 2:00 p.m.?

Thursday, 12/02, 05:37 PM (Toll Free 800-463-3339 DT 11), I contacted FedEx to notify them I had not received my package although the FedEx website showed status as delivered. FedEx informed me the package had been delivered to ** at 12:15 pm. I informed them that that was not my address. They confirmed my address to be ** and told me the driver has delivered the package to the wrong address. Note: My correct address was on the package. The representative also assured me the driver was still out on his route and would be contacted immediately to go retrieve the package and deliver it to me that same night. I was placed on hold while the representative made a couple of calls. He came back and once again assured me my package would be delivered that same night. The representative took my phone number so they could call me with an update. No returned call.

I paid $26 to have a document envelope overnight delivered from Charleston SC on the 23rd of November at 12:00 noon to Asheville, NC to arrive before noon on the 24th. This was time-sensitive material that required further processing before the close of work on the 24th. The document was not delivered until 3:15 on the 24th. I requested a refund and was told that because of severe weather, they would not honor their so-called “money-back-if-not-delivered” policy. The severe weather was to have happened in Memphis, TN on the 23rd. Checking weather for Memphis on that day showed rain but no severe weather report.

I am having trouble with FedEx for they never do what they said. I take Kemo and I never get my packages on time for they come when they get ready. When I call to complain, they always are rude and nasty. I can't miss my treatment waiting for FedEx to come. And every time I call, they allway's say that they will come before 8:00 am or after 12:00 pm and they never do.

I am having trouble with FedEx for they never do what they say. I take chemo and I never get my packages on time for they come when they get ready. When I call to complain, they always are rude and nasty. I can't miss my treatment waiting for FedEx to come. Every time I call, they always say they will come before 8 or after 12, they never do.

Every time I get a package from FedEx, they come when I am not at home and they know that I am not there. I call a week in advance to let them know that I take demo and won't be home from 9- 12 pm, but they come anyway. This has got to stop because I cannot miss my treatment for FedEx.

FedEx failed to deliver a package I needed for my business conference. The driver promised to redirect the package where my conference is. Mrina from FedEx Crofton office called and yelled for 8 minutes at the person who answered her phone call. She never listened to the facts of the issue. Does FedEx tolerates rude, unprofessional behavior?

To make a long story short, FedEx lost my file of mine containing my medical diploma during shipping a month ago. They finally found it in some other people s office, sent it back to me. During the process, I lost $750 worth of application fee to be certified as a doctor. FedEx reimbursed me shipping and gave a $100 coupon? I tried having them reimburse the $750 but because I did not pay insurance on the package, they refuse. Is it that fair? Thanks a lot for your help.

On 10-25-10, I, LeVoide ******, started my delivery and pickup route at 8:00 am. I returned to the terminal around 1:00 pm. While signing my paper work I was asked to come to the office. Once I was in the office, I was informed that I have been selected for a so called random drug test. I responded why am I always selected for a random drug test and how come I am selected after I had emptied my truck? The response from a Mr. ****** was if I refuse to take the test, I would not be able to come back. I said that I have a full time job and that I would be unable to take the test and how come I was not asked to take it before I started and finish my route. And he did not respond. I then called Danny ****, the contractor that I drive for, and explained the situation. He responded by saying he would talk to them and would call me back. He then called and said I had been released by FedEx for failing to take a drug test.

I am a consumer writing you from Bulgaria. I have to send a package from Bulgarian FedEx office in Sofia, on October 11th 2010 to Abu Dhabi Film Festival UAE. My package consists of a Video cassette of my new film that is selected in a competition of this very prestigious film festival. The package was for Cultural purpose only and I use international priority that should make everything faster because I have a limited time; my film is scheduled for screening on October 15th.

For the 8th time this year, a package from Epson has been taken back to Redding, CA because FedEx says my address is incorrect. I've lived in this house for my whole life --67 years! My parents moved in here in 1939. My address is correct, they are wrong. I've sent them explicit directions for finding my house numerous times. If their lazy drivers would just ask anyone in town instead of taking the package back to Redding, there would not be a problem since I am the oldest continual resident in the town! Granted, I am in a rural area in Northern California, but that does not excuse poor service.

I sent a small package to India on October 1, 2010. They promised it will be delivered by October 4th or latest by 5th. The tracking record shows the package is traveling to different parts of India, instead of the specified destination. My $80.00 is wasted, it was very urgent. It seems FedEx (USA) doesn't care, they can't get in touch with their partner company in India. There's no excuse for the delay.

I sent an International shipment to the Caribbean on September 13, 2010. By FedEx’s website this package would be delivered by September 17 at 6:00 pm and I have been using this service for two years. The package spent 5 days in one US location without any form of explanation. Calls to numerous reps revealed that there was no reason shown for the delay at Newark FedEx location. The package instead of taking 5 days now arrived in the Caribbean 10 days after shipment date.

Cricket Communications upgraded my internet broadband and sent it out overnight, which was on 09-23-2010. When I tracked it on Monday, 09-27-2010, FedEx said they delivered it Friday on 09-24-2010 at 12:09PM and M. ** signed for it. I notified customer service and explained to them that I'm the only one at this address. I was at work at that time, this was early in the morning. I'm complaining at 1:19PM still, no callback. These people get paid to do a job which they don't. How can they get a signature from this person and I don't even know them? The customer service person was rude on the last call.

The driver given employee appreciation breakfast, took the plate and headed to truck to start delivery. 695 at a stand still and driver decides to take a bite to eat. A female driver of a van pulls up beside him and calls corporate to inform them driver is unprofessional because he is eating, mind you, sitting in traffic 30 miles from his 1st delivery. FedEx had to fire this young hard working father of 3 for taking a bite to eat of an employee appreciation breakfast. Then had to nerve to threaten another driver for talking to him about what happened. No one, no company should patronize such a company. Any company fun this way sounds like a terrorist run company. Where did all their money come from and where does it go!

I ordered online a package from **** on the 13th of September to be delivered 2nd day after. It is now the 20th of September and it still hasn't been delivered. I called FedEx on Saturday which is five days after ordering to trace the package and I was told it was being held at an office where I couldn't pick it up because the deliveryman said the address was not correct. I was given a case number and told I would receive a call from FedEx. I never received a call. After checking, I found out FedEx had the correct address, it was just the deliveryman’s incompetence.

There is a FedEx truck that is frequently parked along our street just inside our entrance. I have twice witnessed cars narrowly avoiding accidents as they moved to the middle of the road to go around the truck and forced on-coming cars into the opposite shoulder of the road. The truck parks there from early afternoon to early evening several days a week for the past 2-3 months. A while back I called FedEx to request that they not park there and they said that they had no record of the truck when I provided the license plate number.

They do not let me and my co-workers use the store's restroom even though we go there every week to send out roughly 10 FedEx boxes and make 1000 copies. I feel discriminated and it makes me angry and frustrated. I'm really upset that they did this to us. I will never use FedEx Kinkos again and I will be very verbal about it.

My wife recently used our FedEx account, and she plainly marked the FedEx air bill as being a FedEx envelope, and weighing 3 oz. When we were invoiced for it. FedEx had indicated that we sent the package by "Customer Packaging" and that it weighed 1.0 lb (0.5kgs). When speaking with customer service at FedEx, their attitude was simply that, our package was audited, and therefore we were wrong. This is not the first time this has happened, in fact, it has happened so many times, that we are considering another delivery service for our business.

Took a FedEx next business day to deliver my phone from New York to Strasbourg France. They are going to deliver 5 days later, second time they are cheating me with the delays. No phone, no papers, no hard drive for my meeting.

Hi. As I see, I am not only person with FedEx delivery problems. My problem with FedEx is late delivery and inventing lays on 09/01/10. I was supposed to get the package overnight. It turned out I have to wait until 2 days later due to driver’s license. They provide false information and said that no one was home at the moment. What a shame. They think no one sees what they are doing. My message to FedEx is that they should take serious action against their employees. If the employees are lazy, then no problem, they could easily stay home because they are lots of people and more responsible people in need for jobs like this. Thanks for giving me opportunity for this message.

FedEx shipped package with a delivery date showing on their web site as Sept 2 2010 for two days with signature required. So I took the day off to accept delivery and then the morning of the delivery date, the web site changes the delivery date to the following day. So now, I have to take another day off to await delivery just because FedEx can't decide which way to send packages. I use FedEx and UPS 3 to 4 times a week and I never have problems with UPS. I am " Fedup " with "FedEx"! UPS only from now on. And by the way FedEx does not care about anything but the money. No customer service whatsoever. Sell your stock now cause with the down economy, customer service has to rise to the top and with such ** poor service, they won't be in business long. Two days pay gone. To the tune of 768.00.

Important shipment needed by 8 a.m. on Monday, July 12. It was shipped June 28th by 2nd Day Express, but learned this meant "two day delivery and not including weekends," so I paid another $20 to up it to Saturday delivery. This was called in at 11:10 a.m. on Friday. No delivery was made on Saturday and when it didn't arrive on Monday morning, I called and refused delivery. They still delivered the package while I was in Europe for a month. Now they're trying to refuse to refund my shipping as they claim it was delivered "on time". Only some serious aggravation and financial cost. My package was a GPS unit with a European map chip and I wound up having to spend a small fortune on car rental GPS units so I could navigate within several European countries.

Today, I took off work for a delivery I missed on yesterday, Aug. 24. I work for a great company, much the same as yours. A FedEx representative called me at home last night and scheduled a window of delivery. I set home all day today and your delivery person came to my house, never knocked or ring my door bell. After waiting for so long, I walked to my front door to find a tag stuck to my front door. That is not an attempt to deliver. People have their doors closed for security reasons. Despite what he may say, no one can say they made an attempt to deliver anything in that manner. I am totally upset about this and I plan to call the people that I ordered and request that they never use your company again unless you get this problem fixed.

The best advice I can give to those that use FedEx: Do not use FedEx service. Try to use other companies more responsible and serious.

I had Verizon ship out a replacement phone for me for an overnight Sat Delivery. Address was inputted wrong, fair enough people make mistakes. I called Sat to have the women update the address to reflect that there is in fact an apartment number. She updated the package and I waited for Monday to get my replacement phone. No phone. So I called again and the women tells me Oh the apt number was entered incorrectly - sure okay still being patient I ask that she please update once again with the correct number and that I have been waiting since Sat for a replacement for my phone.

Package delivered within 3 days on Friday afternoon (yesterday). I personally signed for it. The box was damp on the bottom and corner was wrinkled as if it had been dropped. I had ordered a student trumpet in its case for my son from a seller on ebay. Newspaper was packed around the instrument inside the case and also around the outside of the case in the box. The case seemed okay, but the finger ring on the part of the trumpet that stuck up highest had broken off where it had originally been soldered on. Looks like an easy (and inexpensive) fix on an inexpensive trumpet.

My documents packet was accepted as a International priority packet by Fedex in Chandigarh, Punjab, India. This packet is now untraceable and Fedex customer service doesn't have a clue as to where it is. I have contacted the place where this packet was booked and was informed that the packet is delayed and is in Delhi, India. He said that they don't know its exact location. There are no scans, except initial label generation, in the system when I try to scan this package on fedex.com. Fedex has an unreliable service.

I purchased a used computer. One week later, using the same box and protection, I re-shipped it from Chicago to Vermont via FedEx. Upon arrival the computer's screen had burned out. After having my claim denied because, "We inspected the shipment and did not find any evidence to indicate it was mishandled while in our possession" (other than the fact that it no longer worked). I called to dispute the denial. The person I spoke to actually offered to settle with me for half the value of the computer.

My medications are sent via FedEx Express. On the day I was waiting for them, they did not arrive. At 6:00 pm, I received a call telling me the driver took the package back to the station because he thought my address did not exist. In order to get my medications, I had to have a family member drive me from my home in Mexico, MO to the station in Columbia, MO (approx. 60 min. while in pain). Lisa, the FedEx rep, who initially called me and the same one who met with me at the station in Columbia, had me follow her into an office at the station to sign for the delivery. When asked why the driver didn't call the number on the address label to get directions, she replied that it was "a new driver".

Between the months of February and March of 2010, I was subdued by the FedEx/Kinko's of the Commonwealth of Virginia, City of Lynchburg in the United States of America. As cannulated and drained as I am, I want the drainage to be stopped, be reported to the recovery and reinvestment, and all the defrauders by authority abuse be brought to justice. FTC has clear and complete report of the incidence and MO told me to have an attorney ASAP.

I had an important shipment to be sent via FedEx on the 8th August, 2010. After organizing everything, I was assured it had been sent, and was advised to wait 2 days for tracking to show up on their site. Sure enough, after two days it was still not available. After chasing it for a further 2 days (does anyone in customer service actually care anymore? )I was told that it had 'just' been shipped. Not happy, but otherwise glad it was on it's way, I expected to receive the package in a further 2 days. My package did not arrive in 2 days, and seemed to take a rather obscure trip around the Asian continent.

You can always tell the quality of service you receive from a business by the effort of their lowest paid employee. In this case, maybe not the lowest but the average paid delivery driver. These are the people that have been given the task of finding & delivering customer goods; like any job it has it's good and bad days. However, they are the only employee that gets to see the customers' reaction when they deliver what seems like a gift one might receive on a holiday or birthday. Normally it's a reaction filled with joy & happiness, that a complete stranger shows up to give you something you've been waiting for, like a kid that can't sleep the night before Christmas Morning.

FedEx continues to leave deliveries at my front door rather than taking them around back (they can drive around, they don't have to walk) and leaving them on a covered patio out of the weather. Instead they leave them where they can be rained on or stolen. In the 5 years, I've lived here UPS has always delivered in the back. There is a sign in front and my address on the packages even say "deliver to back patio only." The FedEx drivers are either too stupid to read or just don't give a damn about service. Even their call center supposedly takes complaints over the phone but you never hear anything back. This company is one of the worst run in the country.

FedEx package sent to me with Saturday delivery requested. It didn't come. FedEx said they attempted the deliver, but no one was home. Baloney! I was there all day, waiting for the package. (**) **. I stayed at home Monday—still nothing. It didn't arrive 'til Tuesday.

My daughter sent me a package, Priority Overnight, tracking # **, from Charleston S.C. on Friday July 30,2010 to be delivered Monday, August 02, 2010. When she called me to see if I had received the package Monday night, I had not! It was very important that I receive it. It contained my key with the electronic door opener for my vehicle, the only set I have. She called FedEx and was told that they delivered the package at 9:30 A.M. Monday morning and it was received by the recipient. That was not true! I had waited all day for the package, did not even vacuum for fear I would not hear them. My daughter continued to call to try and locate the package and then was told it was left by the mailbox, which is a half mile to a mile away! Left on a street well traveled at a group of about 6 (six) mailboxes at the end of my driveway. My driveway is a dirt road that the driver didn't want to drive on. We drive in and out of it each day.

I shipped a package by FedEx to Apple Comp, using Apple's emailed label, on April 16. FedEx delivered it to Hewlett Packard. FedEx says Apple should pay because their label was wrong. Apple says FedEx should pay because they lost the package. I'm out $1100 for the malfunctioning brand-new computer that I was returning.

While traveling southbound on Illinois Tollway 294 (9:00 pm, 7/30/10), a FedEx ground truck tried to run me off the road. The truck was following me so closely that I could not see the front grill of the truck or the headlights. I tried to speed up to get away from him, but even at 70 mph, he stayed so close on my tail that I was sure he was touching my bumper! The lanes on either side of me were wide open, but he refused to go around me. As soon as I was able to speed up enough to get away from him and change lanes, he pulled up next to me swerving in and out of my lane and then flipped me off and was apparently yelling at me inside his truck. He then proceeded to do the same thing to several other drivers.

I called this morning at 8:40 AM to request that I pick up this package. CSR stated that truck was already loaded and they would make a redelivery to my home. Since they could not guaranty me the exact time, they said they would call the driver and took my phone number so they could call me. Then, I would have a window of approximate time for delivery so I could be sure to be home.

My wife brought an accordion and went to Fed EX for packaging the day before to get an estimate for the price based on weight and approximate sans box size. It was about $30. When My wife brought the accordion in for packaging, they put it in the bottom of the largest box they had then filled it with paper for a total cost of $90 and change! What they did was to inflate the cost by irresponsibly packaging into a container that would cost more money based on size. The issue I have with this is that their website specifically states that they would customize their packaging for odd shaped packages. It is Fed Ex package ****.

The FedEx driver delivered my package to someone, who as far as I am concerned does not exist, and insists that the package was delivered to the correct address when in fact it wasn't. No one was at the address when the driver delivered the package. My cell number was available and no one called me, apparently their tracing department is unable to have the driver come by my address and show me who the person is who signed for the package. There was no urgency to deal with my problem and the attitude was, "Well, the driver said he delivered it to the correct address".

FedEx in Lake Wales, Fl. never delivers. When I have called them to locate my package, they say a driver left a note on my door. I was home all day long. None ever came. This has happened several times. I asked Verizon why in the world they use people that never deliver. Then when I went to the store to pick my package up (which is everytime anything comes thru FedEx), they told me it was my responsibility to make sure they find my house. I never received a call. The Lady at the Lake Wales, Fl . FedEx handles people very rudely.

I bought some very expensive speakers, Atlantic Technology 8200 series, and had them shipped by FedEx from California to Texas. I had them insured for $6000, not enough for replacement but close, and FedEx damaged every speaker when they arrived. I called the FedEx office, explained what happened, and they stated they had to have the speakers picked up to be examined.

The FedEx driver destroyed a section of our fence in September 2008. On April 13 2009, a laptop was shipped out of Rockville, MD. It was an NMDS, National Medical Disaster laptop. My son had sent it when he worked in the flooding in Fargo, ND. The driver became frustrated because he wanted to squeeze his truck through our double gate. He stepped out and shoved a gate back with such force that it bent the hinges. I witnessed this. He still had to walk up the driveway. He left the package without waiting for the required signature and noted that the release was authorized. The agent in Atlanta customer service refused to do anything. They did give me the name of the driver and I found him to live close by.

I shipped some important documents for overnight delivery from Queens, NY to Manhattan (approximately 2 miles). The package was lost for three days and then turned up in Japan. After "expediting" it back to the US (Memphis, Tenn.) it was held up by US Customs for another three days. It finally arrived at its intended destination after eight days. That's lousy shipping, but they also have lousy customer service.

I build G Scale (1/24) model train bridges of aluminum and steel. I had sold a bridge to a gentleman in Wisconsin for around $162.00 which I also listed as the declared value. The bridge which was 6 feet long and disassembled for shipping at 4" thick of aluminum, cardboard and padding arrived bent in half and every piece of aluminum was broken in half! The box was also in shambles. The box was clearly marked "Fragile" and "Do Not Bend" which was obviously ignored. My customer called his local FedEx who arranged for pickup and inspection of the package about 6-8-2010.

I mailed a package from FedEx on 5-3-10 with a declared value of $7100.00. I purchased the declared value premium which was $64.02. Employee wrote jewelry across the top of the bill of lading. When the package arrived at the destination, the item was missing. Filed a claim with FedEx and it has been denied because of some statement on the back of the bill of lading that states other items listed in the current FedEx Service Guide. Which makes no sense? The individual at FedEx is Maxie **, 901-397-4555. Claim # 05265237434. Denial was provided on the phone, nothing has been received in writing.

I was told on chat on June 16th that the package would be delivered on June 17th and to check the computer update for the exact time of delivery. I gave explicit delivery instructions as well as recipient giving exact instructions to leave the package inside door. Number one, there’s no computer update, no one came to look at the notice from the recipient, still hanging on the door, no one came to deliver the package in Brooklyn, NY and was told two times that the delivery would occur and to check the computer for update. Nothing is being done for two days. They simply lied to me. And I spent about an hour in chat to verify they understood every word about delivery. Then simply nothing; no computer update, recipient's note was not even looked at, and no one cared a hoot about the delivery.

Very simply, I have used FedEx for 15+ years and my company has shipped thousands of packages flawlessly! My errors were sending, no signature required and forgetting to add apartment "H" for a recent package I shipped to, let’s call it 1018 E Whatever Street. You guessed it, FedEx. The driver delivered to 1018 E Whatever Street and decided to drop at apartment "E" even though no apartment was listed on the air bill! What is lost is my personnel check and unregistered gift cards. Everybody denies everything at Apt E, and FedEx blames me and gives me and the recipient the run-around. $35 to cancel my check and lost gift cards later, I get the invoice from FedEx for my priority delivery and all FedEx can say is, "It’s not FedEx’s fault, we delivered to the address you wrote, sir." But I never wrote Apartment "E" for better or for worse, I will switch to UPS based on principle!

I won a statue on eBay and paid $848.40 on April 13. On April 20, we received a FedEx door tag that said that we weren't home and they would try again tomorrow. I called to explain that we work until 5 pm. The rep said that since it was FedEx Ground, we couldn't schedule a delivery time but we could have the package re-routed. I agreed and gave them my work address. After typing all of that into the ticket, the rep paused and then simply said that my address wouldn't work since my name wasn't the one on the package. My husband was the listed recipient. I asked if I could provide my driver's license to verify the same address but she said no. I had to call back with my husband's work address.

I had a package shipped on May 26, 2010 from China to Honolulu, Hawaii. As of this complaint (29th), it has not and will not arrive until 1 June. I was told by representatives that it is sitting in Alaska but when I spoke to "Vise" on the 28th, she said it is being loaded on the aircraft and would fly out and arrive the next morning. None of which has happened, not to mention that I would have had to pick this package up. So not only am I getting overcharged but lied to also.

I could not find a place to send a compliment! Today I had tennis racquets being delivered to my house. It needed a signature, which I could not be home for. I stopped a driver near my work and told him that I couldn't be home for the signing and he emailed my driver that I needed it without signature. I went home to write a note for the driver with my signature and the FedEx driver showed up at my house while I was there. He said he received a message from another driver about my delivery. Great communication! Could have had some luck in timing, but from my perspective these are just great customer service drivers. I work in the service industry and I wish our company communicated this well. Find these two drivers and thank them again for me. Please let me know that they were appreciated today!

They picked up my package, never scanned it in, lost it. $200 of clothes, baby clothes and sentimental items. I filed a claim, complete with receipts after being on the phone with various customer service people for weeks. I got some ** form letter saying my claim had been denied, with no real explanation. Two hundred dollars, poof, gone. I have cried, because they were my baby's clothes, and new clothes and gifts I was sending to a friend in need. I feel like I have been robbed, and essentially I have. I am out money, and my dear friend is out a tremendous gift. It's heartbreaking and there was absolutely no sympathy/empathy from Fed Ex. I will never use their service again.

Same old complaint: you’re home to sign for package all day. Check tracking number out for delivery. Later that afternoon I checked again and it says, No home. Unable to deliver. Return on Monday.” I called FedEx and said I have been here all day. Agent tries to get in touch with the driver. It resulted to a day off of work to sign for a laptop computer.

Refer to tracking number 871683025262. It is regretted to inform you that staff took 8 days to deliver a most important document I send from Bangkok to India. The worst, even after it reached the local office, staff never bothered to deliver it at my home, just 2 Km away from [their] office. It was my minor son went and collected it, since no one else was to do that back in my home. Is that [their] working culture? If yes-then pathetic. I need [them] to take prompt action in this regard and must be informed me, failing which I will move with a litigation for breach of trust and inadequate service. My document was delayed to reach, hence I lost a promised job back at India.

Although a customer, using a drop box, enters a credit card number on the air bill, FedEx will not charge the credit card, instead sends the customer an invoice with an additional $10 'non-account billing charge". The customer service person informed that their credit card machine does not read credit card numbers well. They refused to reverse the extra charge. This has not happened once or twice, but it happens all the time. This is routine. FedEx wrongfully nets an extra $10 per package dropped in their drop box with a credit card number. If they cannot process credit card numbers, they should not ostensibly offer that service only to take an extra $10 from an unsuspecting customer.

This is the short version. There were lots of telephone conversations, the contents of which leads me to believe that my action of reporting a non-delivery, was unacceptable. A package was reported to have been delivered, but it was not. As luck would have it, at the time of the alleged delivery, I was at home. I tracked the package later that day, wondering it's status. At that time, I realized it had been claimed to be delivered. I immediately reported that it was not to FedEx. I received a call the next day, asking if I found the package, and then heard nothing further. The next week, I called FedEx and was told the driver said it was delivered: Case Closed. Details of the alleged delivery changed. The local supervisor determined I was lying. Unfortunately, I could not stop orders made also to be delivered FedEx after the fact. As a result, I had to stay home from work to constantly track and wait. I am supposed to trust that the driver, who did not leave a package, and who subsequently changed the delivery story, will in fact leave a package while at the same time, FedEx says that it can not trust that without a signature, on packages that don't require a signature, that I will acknowledge receipt. Golly, if they didn't have a problem not delivering when I was here, I don't see the problem in actually delivering when I am not here! They did it for years!

I had 4 boxes picked up in WV and shipped to me in OK where I have relocated. The boxes contained jewelry and a large jewelry armoire. I paid extra for declared value. One box was damaged which caused my armoire to be damaged and some jewelry to be missing. They did not put the correct declared on the proper boxes. I called the very next day and explained what had happened to one of the boxes. I was told a claim would be opened. I was also told I did not need the box or packing material. I was further told they would send a check for $100 plus the cost to ship that box right away and the rest of the claim would be determined later. They did everything they could to deny the claim and even decided not to send the payment they said they would. They were also very rude and nasty. This company needs to get better customer service and also needs to listen to the recordings they make when a person calls in with this kind of situation. I will never use this company again and I will be sure to tell every one I can get to listen about what happened to me.

The delivery man has delivered several times to Howard Johnson in SA, TX. Each time, he’s in a terrific hurry, angry at the world. He’s cursed HSK, heard and stays out of his way. The time before last had HSK stuff lots of boxes heavy. There are three 60-year-olds here, the paper said deliver HSK, not office. He got angry and threw our boxes in the truck. Dolly on top. Today, 5/5/10 at 10:55 am, he delivered more boxes to laundry can sign instead he told HSK to call me. Now he wants me to work.

My wife ordered a kidkraft kitchen set for my daughter's birthday. It was supposed to be delivered today. I keep tracking it online the whole day, then when I checked this afternoon. It said incorrect address recipient moved! I was disappointed because I've been waiting all day! No one knocked on our door! I tried calling their 1800 number but they said they gonna give me a call until this time 5:45pm their office in Fairfield is almost closed. The manager called us and said call their office back around 6-630 pm today because she can't get a hold of the driver and its like the driver is avoiding her call. How they gonna expect me to do the call when she's the manager that supposed to do all this BS. We keep trying to say to our daughter to wait for her present because of what happened to the package! We expect this to happen already because when we were in Hawaii we ordered an iPod touch from Apple and the driver didn't even make an attempt or an effort to knock on our gate. He left a tag on our gate 3x saying he missed us! We ended up picking the iPod ourselves! I would never want to do business with FedEx again!

I ordered from Biotin on 21 April and paid for two day shipping. My package has still not been delivered. The FedEx driver has the private code to enter my community and dare I say they had my phone number. They entered into their computer that my name was not on the security board on 26 April then on 27th. No call was attempted and my box was in the Oahu storage facility. I called for 4 hours straight and the 1800 rep refuses to let me speak to the Oahu facility. They said they will try to deliver my box again tomorrow, on the 28th, days after my scheduled delivery date. I asked for a refund of the $37.99 and Pam said that they can't, that Biotone needs to refund the fee. Why? They did their job!

Don't use FedEx--very poor service. If you are out when FedEx try to deliver a parcel, don't feel confident that you will know about it. I live in a block of flats with a security exterior door - very common for central London. If the delivery person cannot get to your postbox, they will try two very unreliable methods to leave you the card:

In February, I purchased a Ramsa mixer off eBay. It was shipped in a heavy duty case with foam packaging on all sides, and marked topside and fragile. Pictures were taken prior to handing it over to FedEx showing now damage. When it arrived, two corners were shattered and the steel arm rest bent. It had obviously been dropped on edge from many feet in the air.

My tracking number is **. It's 14 days that I have not received my product yet. I am told by FedEx Baku office that all the products have been delivered in Baku now, only the product is lost. It is the fault of the man who has shipped it. The product is missing in Paris and when it will be found and re-sent me is unknown. It makes me crazy. Please give me exact information. I understand you but you do not want to understand me. Please, please, please. I had it up to here. It is approximately 7 days I have been running around calling the office, writing messages but I do not receive any information without being told not to worry. I am under the pressure because I had promised someone this product. I do not know how much you understand me. Please tell me am if I am going to receive my product till 15 April or not? I have already lost my confidence in your responsibility. I am looking forward to your reply.

I called FedEx after missing their second attempted delivery to schedule a pick up time last Friday. Knowing that now they would deliver on Saturday, I changed my mind quickly and the customer representative felt annoyed yet lied to me that she cancelled the pick up and would get the last attempt of delivery the day after. Alright, the package did not deliver on Saturday and I thought they did not really make any delivery on Saturday so I waited over the weekend patiently. Not until the coming Monday (today), I tracked my package online and the package is on hold at a local office! How dishonest of their customer representative.

I was sent a package by a mortgage company, via FedEx delivery, which was never properly delivered and is lost. I have contacted both the mortgage company, who sent the package and FedEx, both of whom accept no responsibility for the lack of proper delivery of the package. This is a very important package and must be recovered immediately.

Yesterday, we were to receive a package and were tracking it when it showed delivered and on our front porch. We went to get it but there was no package. We started looking in the neighborhood and found it at house number 400; ours is 404. We still have not received a response from our complaint. About a month ago, we were getting a convection oven delivered by FedEx and it was on the truck to be delivered again. We were tracking the package, it rode on the truck all day and then was returned to the FedEx facility at the end of the day, to be delivered the next day. There was no satisfactory response from that complaint either.

Ultimate Arcade Bartop cabinet kit ($164.989) was shipped via FedEx. No package was delivered! I believe the driver has stolen the package.

I had a package scheduled for delivery to me on 4/3/2010. I double-checked in the morning and it did say the package was out on delivery at 6:59 am. So I waited at home for the whole day for the package. I put all other things off just to wait for the package. I didn't leave my home for even a minute. Then in the afternoon around 5pm, I checked online again, it said 4:41 PM, "Customer not available or business closed". I was at home for the whole day. Plus, that package didn't require signature at all!

I put an important bid for our company in the drop box near our office. I had arranged online for priority overnight delivery because the bid would be rejected if it did not arrive on time. The drop box shows that pickup is at 6:00pm and on that day it showed that it had not been picked up yet. The time was 5:15pm. The next day I started to track online and noticed no movement of the package.

I purchased a replacement bulb on eBay for my television on March 20, 2010. It should have arrived on March 25, 2010. I checked the tracking number and it was in Dupont on the 25th, on the evening of the 26th I called and they said that it had been delivered on my door step, I said that it had not, they said that they would contact the driver and that it should be resolved in 12 to 24 hrs.

FedEx driver of Mass. registration H63-522 raced through my neighborhood at approximately 11:20AM this morning. His speed was approximately 40 mph and he didn't even try to stop for the stop sign. The speed limit was 25 mph and his destination was the elementary school at the end of my street. Vision was poor and the weather was nasty. Your driver said he didn't see the stop sign so I wonder why he didn't slow down. By the way, just past my house the speed limit slows to twenty mph in a school zone and he must have known he was entering a school. I have an 8-year old boy who doesn't pay attention to vehicles. That's the reason the limits are slower there. Are your packages more important than my son's life? Does the company care more than the driver I confronted this morning?

I was denied of a legitimate damage claim. Consequences are loss of income, damage to reputation as eBay seller, and financial and emotional distress. The purchaser of the item was very upset, as it was a guitar which he was counting on.

They said the address on my package was incorrect. I confirmed with the company that sent my package and it was correct. When we called FedEx, we found out that the guy didn't know where he was going and so just took it back! Aren't the drivers supposed to know where they are going, be able to read a map, or use a GPS? So my package was delayed by 3 more days and all we got was that they were sorry, this was all they could do. Next time, I will not use FedEx, since you pay them for services they are unwilling to provide. Paid extra money for a quick delivery that did not happen.

I ordered a large package which I could not purchase locally because I have no way of hauling it. I took the day off of work today to ensure that I do not miss delivery. I heard a vehicle coming up the road, looked out the window and watched the delivery driver drove up my road, turned around in the circle and drove right past me, no stopping.

On January 4th, a package was shipped via FedEx to Cape Coral, Florida. According to FedEx website, it was delivered on the 5th. However, people at the address were saying it was never received. We have been back and forth with FedEx on this since January 7th. Finally, today in a conversation, it came out that the package was actually delivered to SW 57th Street as opposed to SW 51st Street. When the driver in Florida was contacted, he blatantly said it was irretrievable at this point. I can't imagine that no one would take the time to go back and check. FedEx is taking no responsibility for the misdelievered package. They are saying it looks like 57st Street. Now, who writes 57st Street as opposed to 57th Street. I keep telling them it is 51st Street and get nowhere.

On March 2, 2010 I received an automated message from FedEx Express at 8:02 PST. The message stated that a package would be delivered between the hours of 12pm and 7pm and that it required a signed receipt of delivery. This was a Nexus 1 phone for my son's birthday. I changed my schedule based on this phone call made by FedEx to be home for the delivery.