FedEx Reviews

I have spoken with several different people who claimed they would get back at me with an updated regarding my claim. I never did. Until I got an Email from the shipper (Adidas) stating that FedEx had just denied the Claim. The package original arrival date was supposed to be Friday 12/22/17. They pushed it back Saturday 12/23/17. On Saturday Morning Around 7-8 I went on online to request for the package to be held at a nearby FedEx onsite Walgreens but the driver never did so. Instead left the package on the front door after the FedEx system had Approved my request and also allowed me to select the Address at 2011 N Riverside Ave Rialto, CA.

If I could give them 0 stars, I would. I've had issues with FedEx for a couple of years. It started off with them not knowing the difference between a "2" & a "3" (apt #s are clearly on the apt door) & delivering my packages to my neighbor. I'd get them back from my neighbor, but that's not the point. More recently, on 1/25/18, they claim to have delivered a package to me & I never got it. I contacted them shortly after the time it was alleged to have been delivered & they had someone call me back. That person told me they'd look into it & call me back in a few days.

I was due to receive a small piece of furniture delivery today. I stayed home from Work to receive this delivery. The FedEx Truck shows up at my house just before 2 pm, I'm watching him through the window, he never gets out of his truck, drives away and shortly afterwards I receive an email that delivery was attempted but no one home to receive. Pure laziness!!! I call the 1800 # and they read me the crap the driver wrote. I explain to the rep that no attempts were made if the driver never got out of the truck, all I get from the rep is we can try again tomorrow. Well I'm at work tomorrow. I am so f** angry. No company should trust their merchandise to be delivered by FedEx. Signed Pissed off Lisa.

After reading other reviews I'm surprised FedEx is still operating. I was due to receive an important package today (Mon) by 4:30 p.m. I had called FedEx customer service Fri. to request delivery instructions to leave my package at my leasing office because we have had packages stolen from our doorstep in the past. The woman on the phone seemed very uninterested in her job and rushed me off the phone before I could verify that the request was put through.

I had waited the 12 boxes packages at home for the entire week. They separated in four delivery date. We can’t see any updated info from the computer after the first delivery. We called in to their customer service and they keep saying that will be delivered tomorrow. This is the sixth day from the first delivery and still missing one package. Very very disappointed and we will never trust this company again!

We had a overnight Saturday delivery for a project that needed to be completed that Saturday. I literally watched the FedEx truck pull into the parking lot and a minute later pull back out. And the driver NEVER even got off the seat of his van, he reported the package was undeliverable because he could not locate the address...the GIANT address over the front doors must have eluded him. I call FedEx and they give me the runaround and more BS about how the driver tried but couldn’t find the address. Again... I saw him the whole time. He never got off his seat and looked. FedEx...never again. #FedExSucks

After reading some of the reviews on FedEx, I wondered if there would be problems. But, I must say I am satisfied with the FedEx handling of my purchase. It was shipped FedEx smartpost and I had no problems at all. Good job FedEx employees!

Ordered a package on Amazon which required a signature. FedEx attempted to deliver first day, wasn’t home. Left note could pick up at store by the airport after 4. After second day when driver attempted delivery at 2:00 went to store only to be told driver wouldn’t be back until after 7:00, said I could catch the driver sometime after 6:00 at location on East side of city. Went to store on other side of town to catch driver who had my package. He wasn’t there at 6:00 and clerk stated, "We can’t control the driver," and refused to call him because Store at airport didn’t send her my information. I will never order anything from a vendor who uses Fedex again!

FedEx has a major problem with local deliveries. We have a delivery man that has chosen not to deliver our packages on 4 separate occasions in the last week. He says he has left 2 door tags at the residence because no one was home. That is a lie! My wife was home; furthermore, we have video surveillance cameras which cover our entire home, no door tags, no deliveryman. Additionally, why is a signature required to deliver dog food? This man is too lazy to deliver packages when it's after 5:00 pm. How dare he, he doesn't have the right to decide which packages get delivered and which ones that must wait until he's in the mood! On one occasion the supervisors were notified and he was sent back out to deliver the package he failed to deliver. When he arrived it was 5:15 and he told my wife he was already on his way home and he had not seen the packages at the back of the truck. Do your job or find other work!!!

We have had constant problems with FedEx deliveries and all we receive are apologies and incident numbers with promises of phone calls and "we will look into it". And still our packages are delivered elsewhere and almost never on time when they do make it to the correct destination. We have received packages faster from USPS than FedEx 2-day. The UPS drivers have brought us our miss delivered FedEx packages that were left at some other "front desk" almost as many times as FedEx drivers have correctly delivered to us. We have tried every avenue with FedEx to resolve this problem that we know and still all we have are worthless incident #s. All this frustration is just the packages we do eventually receive, there have been several that have just disappeared, (left on gate) somewhere on the mountain.

FedEx was unable to get into my apartment building on Monday, so I rerouted the package to my local Walgreens (.1 miles away). It has been "on truck for delivery" and then checked back into a FedEx location for three days now, and I still don't have my package. I hate when companies use FedEx to ship my purchases, they're a nightmare.

I ordered a $300 Balsam Hill Christmas Tree... I was not going to be home for the Saturday delivery, so FedEx gave me the option to select a pick up location and that was very convenient to me! But to be honest... it was not. I went to go pick it up after ten minutes of it saying it was delivered to the pick up location. Funny thing is they said FedEx did not even come yet. I ended up calling FedEx asking what the hell was going on. This was last Saturday and it is now Wednesday and they said they will call me after speaking to the driver and start an investigation. Today on Wednesday I called them since it had been 48 hours and they said the driver had not a clue where he even put it!!! Signed for by "MM". This is insane! They called me back and told me they are going to close the investigation and that I should call the shipper. Luckily Balsam Hill is such a great company and already told me that they were going to reimburse me fully!

The sender Wayfair even called FedEx who assured her it would be delivered to my job today Jan 30th. After 5 pm had passed I call to provide a phone # so they could reach me in the office and I would come down and sign for the package. That's when I found out it had been delivered at 5:02 pm and signed for by C**. I have NO idea who this person is.

DO NOT USE FEDEX!! I would give FedEx ZERO stars if I could. I have had 4 negative experiences with FedEx in less than 2 months but the latest is the most egregious! Yesterday around noon, we paid an exorbitant fee of nearly $30 (for a FedEx envelope) for assured "next morning by 10:30AM" delivery to our son (some ~200 miles distant).

My packages was delivered and left outside my apartment complex building. I didn't even know the package was mine. It was placed so far away from my home. After trying to get someone to help no one could.

Just about every package I have received was damaged to where some of the packages were totally destroyed. Sometimes I’ve had to return item due to item being damaged due to mishandling by FedEx delivery.

I was promised 1 to 2 day delivery for urgent goods. My delivery date was four days ago. Each day, Federal Express sends an exception notice postponing delivery for another day. Now it claims my delivery will come next week because the driver couldn't complete his route; and the local FedEx warehouse is backlogged. My delivery will be at least a week overdue. A rep promised me someone would call me with more detailed information about my shipment, but nobody did. I might have to buy the goods again if I can't get that shipment. I have had many bad experiences with FedEx but this is the worst. Use UPS.

I have received two packages in the last two weeks. The first was left on a sawhorse at the end of my drive. The $300 medical equipment was not found for several days covered with snow and soaking wet. I have a carport 30 feet away! The second package was left by the rural roadside on a snow bank. My house is not even in sight of the road. I do not consider this HOME delivery.

Called to find out how to get my FedEx package that said it was shipping FedEx, but got shipped SmartPost, changed to the right address. I do not receive USPS mail at that address. They were very unfriendly and completely unhelpful.

I scheduled a pick up for a residential house. I called customer service to see if I could get a timeline for when they would be here to pick up. I was told I could pick a window of whatever time I needed so I choose 3 to 6 p.m. The driver showed up before 11 AM. The doorbell rang and by the time I was able to get from my bedroom to the front door the driver was gone and a ticket was on my door. I was given under two minutes to get to the door. About 15 minutes later I received a call from FedEx asking if I would like them to return and I explained that I needed them to come back after 3 PM like what was agreed in my first call to customer service. They explained that there was no notations for them to come after three and they would not be returning until the next day.

I'm a 75 year old great-grandmother. Ordered a mobility scooter to assist me getting out more. Order required signature on delivery. Tracking info said pkg. was in OKC on Fri. Jan. 19th and would be delivered to me in Norman on Sat. Jan. 20th. I was home all day Fri. except for about 30 min. around noon. When I returned found FedEx door tag stating attempted delivery, no one home. Would attempt re-delivery on Tues. Jan. 23rd. Obviously tracking info was incorrect. I stayed home all day Tues. When pkg. had not been delivered by 4 pm I checked tracking info again. Found delivery attempt had been made at 11:18 with no one home. This was an outright lie. I even left note on my front door stating "FedEx - I'm Home - Please Ring Door Bell". No one came to my door all day.

I had huge problems with 3 out of the last 4 shipments! In 2 cases, tracking information led to a dead end, because they change the tracking number in transit. They try to lock you down to a time slot, but often don't bother to be on time, or even coming on that day! Always ask them to call before coming, because my work requires me to go out very often to show clients properties. They NEVER do! Just yesterday, the helpdesk promised me that delivery will be done between 3 & 6pm. Later was told the courier "had forgotten to take my package". Today, the same person told me they will try to deliver before noon. Of course nobody came. Wasted one full day of my life waiting like an idiot!

My package was 3 days late. Then I spent all day off work sitting at my house waiting on a package that I had to sign for did not show. Looked on the Internet and they said I'm not home. Being here all day called FedEx. Got a Indian that I could not understand and all he could tell me is that they would notify me if you not going to show up. What the hells it matter if you notify me If you don't come good. Could not talk to anybody I don't matter. The worst package delivery service there is. The worst customer service I've ever dealt with it. Will use UPS as much as possible. From now on I will not use FedEx so now I don't have my package that is 3 days late already. I lost money because I didn't go to work and now got to wait another day at the house that if driver don't lie again and say I'm not home.

FedEx is the worst shipping experience I've had. My package was large and left outside uncovered and wrapped. The box had a hole in it and was wet and tape on box was raised. I contacted the company I purchased the item from. The item was a birthday gift for a 4yr whose party was the next day. The Item was shipped to be delivered the next day. As of 5:15 PM the item has not been delivered. Very poor delivery practice. I had to give my grandson the defective gift to have something to open since the gift was from a group of people and he wouldn't of had anything to open. So disappointed that I still did not receive and was told they have until 8 pm to deliver it. I WILL NOT ORDER ANYTHING FROM A COMPANY THAT USES FEDEX FOR DELIVERY.

They don't deserve that one star I just gave them but I was forced to do it! I made a purchase on January 05, the item was shipped on January 05, it is January 18 and my package still has not been delivered. Their tracking info is pure comedy at this point, everyday it's a new lie, especially the one about there being a "weather related delay" on January 12 despite the temperature in Boston being a balmy 60 degrees. I will now call and check with companies and ask what carrier they use and if they say "FedEx". I will not do business with them.

My package was sent on a Monday for Tuesday morning delivery. When the recipient reported nothing by noon, I called GOFEDEX and was advised it would be delivered by 4:30. When it wasn't delivered then, I called and was told due to weather it would not be delivered until next business day. Next day, Wednesday, it was in Memphis. I was told the airport was unable to get flights in or out, which was false - only FedEx had significant problems and 80% of commercial airlines got their flights out.

I would never choose this company to deliver my packages after seeing the ones that are delivered to me. They're lazy and don't respect your package. I've received one completely busted open and one left out in the rain instead of placing it on my porch 3 feet away.

I received my package with additional $150 duty and FedEx warehouse charges because FedEx delayed my package. All the package was damaged, so many items in the box is broken. I never go back to FedEx in my life. Fedex never care your items. Fedex only for get your money from your pocket.

I live out in a very rural area and FedEx drivers claim they can't find my house. On the day that my order should be received I get an email saying I wasn't home. There is always someone at my house. The last shipment that this happened with, last week, I was standing in the front of my house on a 6 ft. sand dune and watched the truck drive by. There are 11 houses on my street, 5 on the east side and 6 on the west side, yes there is a lot of space between the houses. I have informed FedEx of this problem several times and told them that they are causing their customers to lose business. We have all decided that if a company only uses FedEx we won't order from them. I dislike incompetent people very much.

Our clinic closes daily @ 2:30pm. Yesterday I tried to send 3 packages containing medical specimens that could not be placed in the outside drop boxes. FedEx refused to schedule a pick up during our normal business hours. The phone staff stated they had to have 4 hours notice before they would pick up our packages. That is unacceptable. I work in a large city and see FedEx trucks driving past all day long. 4 hours seems excessive. The same issue occurred today. Such poor service. FedEx makes conducting business difficult.

I have repeatedly had my packages misdelivered and it is next to impossible to find out where they went and why they were delivered to the wrong place. 100% of the time, it is FEDEX delivery drivers who don't pay attention and deliver it to the wrong address. When you run a trace on a package, it takes 24-48 hours just to hear from the driver who made the mistake. By that time, the vendor could just ship it via another carrier, and FedEx can admit failure and return the package they lost, whenever they get around to finding it. I recognize that online stores don't always give you a choice of shipper, but, I recommend NOT using FedEx. If they lose your package, ask the original seller to ship again using a different carrier, it WILL be a more efficient use of time.

On 12/16/17 I took a 4' tall x 5' wide and 4" deep FedEx box containing a painting of a Madonna and Child to one of their offices in Santa Fe, NM. It was a reproduction from the Cuzco school of devotional art from the 18th century that was framed. I paid $47.03 to have it shipped FedEx ground to Denver. I said the painting was only worth $100 as I never expected FedEx to lose a box this big. The actual value was $500. The package was picked up by a driver on 12/18/17 at 12:31 PM. It was never seen again. I called FedEx on 12/21. They told me it was lost. I then emailed Fred Smith, the CEO of FedEx expressing my concern. I told him the actual value was $500. On 12/22 I drove to FedEx Ground warehouse in Santa Fe. I spent an hour there. The only scan they had on record was the pick up here in town. There was no record of it arriving at their hub in Denver. They believe the package was lost as well.

I had a very very much important package sent through Fedex overnight delivery service in the morning on Jan 11, 2018 to make sure my package received on Friday Jan 12, 2018. To my big surprise, it turned out that my package was delayed for four days. This caused me irremediable loss. I will never use Fedex anymore and I don't recommend anyone to use Fedex when they have something urgent and look for a reliable service to deliver it on time. Fedex is definitely NOT a reliable shipping provider. DO NOT use Fedex if you have something urgent and important!

FedEx claims department is dumber than a box of rocks. Not only was my cell phone stolen out of its package I had to file a claim and the claims dept sent the check to the wrong person through USPS. Now they are saying that they cant talk to me about the claim cause I am not the shipper. I was the shipper. It was my cell phone. I will never deal with this company again.

Package was supposed to be delivered by 8pm today. At 9pm I check the online tracking to see if there was a weather related problem or a delay. Package states it is in transit from Tennessee so I figure probably a weather delay and I could call and get an updated estimate on arrive date and time to make sure someone is home to receive the package. I finally gave up and hung up the phone.

Two packages sent to me from overseas were held at a FedEx location at Houston, without either the sender or recipient requesting for this. Therefore they never attempted to deliver the package to my home address as I was expecting. Because I was NOT notified that the packages were held at Fedex, I did not come to pick them up. The packages were sent back to the recipient and now I have to pay AGAIN so that they can be delivered to me. This is outrageous since we DID NOT request the packages to be held at the Fedex facility and we were not notified that this was the case, even though they had my email and telephone number. On top of this customer service has been useless. I have called more than 10 times for somebody to be able to help me. I am very disappointed on Fedex shipping and customer service, and I will NOT be using Fedex again.

I had a terrible experience with FedEx. I took to expedited delivery on Jan 10th and spent extra money for this, so that my package would be delivered on 12th Jan 10.30 AM. It is Jan 15th today, and still my package has not been delivered. When I tracked my package it said, that due to winter storm, it could not be delivered on time and that's it. No whereabouts of my package, which also has a huge check inside it. Obviously, I am anxious about it. I can understand that weather plays an important part in timely shipments, but FedEx did not send me any sort of notifications. When I called a customer representative and she did not have the least courtesy to apologize or even empathize with my situation. So damn rude. When I asked her to take down my email ID for notifications, she did not write down the correct spelling of my email address and was not even patient to repeat it again. Terribly upset with this kind of service. Shame!!!

The customer service I have received while trying to send an international package through FedEx has been awful. This was my first package I have ever sent via FedEx. Basically, I was trying to send a little gag gift to my good friends in Canada full of little dollar store junk, some little funny things and some serious gifts. When I went to the FedEx location I was pleased to hear ground shipping from Ohio to Conn, Ontario was only $32 for two day shipping. The guy at the counter put in the system that the items were MISC and said that description would be fine. Lo and behold my package gets stopped before even leaving Ohio with a delivery exception stating there was not correct paperwork for it for customs.

Waiting tonight for a large check to be delivered from my mutual fund to pay for home repairs. As is (unfortunately) usual, FedEx has let me down AGAIN. Still "in transit" at 9:15 tonight, whatever that even means. I can't even call Pacific Life to tell them to take the overnight delivery charge off until Monday. This is Friday night. Obviously I won't get the check in time to have in my bank account for next week to pay my contractor. FEDEX, THIS IS TOTALLY UNACCEPTABLE!!! The thing is, that this is not the first time that this has happened.

On 11/30/17 I dropped off my Legacybox full of irreplaceable videos at the local post office. It had a Smartpost label, so I was to drop it off at the post office, and they were to transfer it to FedEx. I tracked the package a few days later. The USPS tracking information showed the package being transferred to FedEx, but when I tracked it on the FedEx site it did not show receiving the package.

FedEx was supposed to deliver my package on Tuesday and I needed to be home to sign for the package. I stayed home on Tuesday and missed work. They didn't come and didn't notify me even though they texted me about the Tuesday delivery. The package didn't come and I called them. They said they needed to verify the address. I gave them the information that they needed and they said that they would deliver on Wednesday. I stayed home again to sign. It didn't come and so I called them again. They said that they were sorry, but that they would deliver the package on Thursday. It is now Thursday evening and I received a text saying that they would deliver it on Friday. HOW DOES FEDEX STAY IN BUSINESS?

We have always had problems with FedEx deliveries. Never any problems with USPS or UPS deliveries. The latest was yesterday, we had a package delivered to us that was addressed to a totally different street name and a different house number. How can the driver be that far wrong??? Our house number is large and on the front of our house. I guess they cannot read.

Day 1. I received an email telling me the estimated delivery time and advise me to book a delivery time. I set the delivery time to be two days later after 1800. Day 3 Morning. I got a call asking me to pick my parcel. I told the guy I wanted it delivered after 1800. The guy on the phone said ok. Day 3 Evening, 1900. I got a call from another guy telling me the parcel can only be delivered by the day after because "it's returned to the hub". I'm expecting what will happen when my parcel is actually delivered.

Absolutely the biggest shipping joke. The package was lost 2 times. 3 weeks later they now say "OK I can tell you 150% it is lost.". No one knows anything that sitting in front of their computer. After 2 hours on hold, no one can or will tell you anything but I did get about 200 "I'm sorry" from the folks that work there. So what do I tell my customer about his $4000 package. You lost a multi package shipper today.

1st time damage box. 2nd time 12/17/17 packages were delivered not to me. Called. FedEx never got back to me. 3rd time 1/10/2018 packages were delivered not to me. Called. Got the same runaround like before. Plus you cannot understand the people on the phone. I'm pissed and everyone will hear about this.

A friend ordered me a loveseat from Walmart for my birthday. It was supposed to be shipped in 2 packages and both would arrive on Jan 9, 2018. While tracking it all I had was the master tracking number, and tracked it to the local warehouse, on January 8, 2018. It showed both packages being scanned in within 5 minutes of each other, and said not due for delivery. Later that evening I was checking my email at about 4:30 pm and had a notice from FedEx that they delivered my package that day. I live in an apartment building, I went to my front door and discovered they had dropped the package at the bottom of a flight of stairs that I can't use because of a disability. Furthermore the driver never came to the door to let me know it was here.

FedEx contracts drivers so they don't have to take responsibility for what happens to our packages. I had two day shipping starting from Jan 2, it's now the 9th. I had multiple packages, one got delivered today and they lost the last one. I have been on the phone multiple times because the first delivery attempt the driver just drove by. He didn't stop. I guess it was his Friday so he blew off his deliveries. I called immediately to FedEx. I told him to have him come back and I wanted to speak to the manager. No call no packages. Two days later... one package and they lost the other one. This time I got the manager... they said they would call right back... that was hours ago. This is the Burlington Wa FedEx Ground. They should be ashamed of themselves. The driver should be fired. The manager needs to be held responsible. The worst customer service on the planet. Incompetence. A monkey could do a better job with a blindfold on.

Ordered live animals, to be sent FedEx priority overnight by 12 noon delivery. Asked for notifications. Did not arrive and no notifications from FedEx. Called twice. Was told they were two hours away and would be delayed until the next day. At 5:15 pm, shipper emailed that FedEx said they were sitting at the FedEx depot 1/2 hour away. Called FedEx again. Depot had closed at 4 pm, doesnt reopen until tomorrow at 0930. Animals likely are all dead. I could have driven to get them if FedEx had told me where they were before they closed! Cannot get off work during their open hours tomorrow to pick up the box that was to be early am delivery to my home today. Lost $70. Plus the poor creatures. FedEx just made excuses, didnt do any requested email notifications. This is the third time this year. For shame!

I ordered something that is not sold out and cannot be re-ordered. They marked my package as “delivered” although I was home all day and the FedEx driver never came! After numerous back and forth phone calls their answer was the “driver cannot find the package“ and to “call the company you ordered the item from.” This is totally unacceptable!! You cannot mark something as delivered when clearly it was not! It seems to me the drivers are keeping the packages as there is no way someone could be this incompetent!! Businesses... do not use FedEx!! Consumers... do not use a company that uses FedEx. You Will Never Get Your Package!!!

I have been notified by email of scheduled delivery 3 times. Each day I wait for delivery and each day FedEx changes the date. I have rescheduled appointments twice waiting for my package. My advice would be UPS. They deliver on time. Worst delivery service around.

I feel like even the pigeon post would bring my package twice faster than this "FedEx" company. I checked by GoogleMaps and delivery time was the same as walking time, so I assume that they walked all the way here to Mass. from California.

On 12/08/2017, I shipped out a brand new white iCloud locked iPhone 8 plus 64GB in the original box along with a case and sim card to my friend in Upstate New York so he could bring it to my mom overseas for Xmas. I didn’t want to take the chance for the package being stolen so I chose to have it shipped to a FedEx location for my friend to pick up. The package was about 1.5lbs. I specifically asked the employee at FedEx store how to insure my iPhone inside because I can’t afford losing it especially because it is a holiday gift. Therefore, I ended up buying $800 insurance through FedEx as it is the price of my iPhone before tax and I didn’t remember the tax amount.

My package was delivered by FedEx on my front doorstep at 4:32 pm. Opened up my door and surprise, no package. I call FedEx and explain the situation, the guy was nice and gave me a case number and said someone would call me in 2-4 hours. That was last night and I have not received a phone call from anyone. So I did some research and read hundreds of horrible reviews about packages being delivered to neighbors, thrown in bushes, left on streets etc. so when it was light out the next day (today) I looked all around my house and took a walk around my cul de sac looking to see if it was dropped at a neighbors. No luck in my circle so I continued up the street in my development to the next street over.

I ordered a item and the delivery driver brought 15 to 20 packages into the rental office. Not exactly sure what happened to set the driver off but she had scanned all the packages. Words were exchanged and the driver decided to take all of the package back on to the truck and drove off. Cursing the office clerk and her supervisor on the phone and drove off with all the package never to be seen again. Completely unacceptable and unbelievable.

We have lived in our home for 20+ years. UPS has never had an issue delivering our packages. However, FedEx is the worst delivery company in the US. They misdeliver, and always (if the package is delivered) leave it at my neighbor. This is unacceptable especially since all my boxes at marked not to deliver to houses is a certain location. I have talked to 1800 FedEx, the station manager, and the companies I get deliveries from. Nothing has worked. Whenever possible I request only UPS. This is a terrible company with lousy drivers who obviously cannot read. I would rate this company a negative stars if it were possible.

My experience with FedEx has been a nightmare... I know the conditions are bad with the snowstorm but my development was plowed and UPS and USPS made delivery... FedEx never even attempted it... I called after 8 pm once I realized my package wasn’t being delivered and was told it would be redelivered Saturday 1/6/18. I call back Saturday 1/6/18 for an update only to find out they don’t even deliver on Saturday. I will never use FedEx again. They obviously do not take it seriously.

So, I have located my package. My tenant decided she would take in for me but, forgot she had it. Although it's not FedEx's fault this time, there have been other instances where I did not receive my package. The person who was supposed to call me from the station regarding the investigation never did till this day. Only one rep was helpful

I guess, sadly, business is scrounging for every possible penny, so they cut corners in every way possible, and the total GARBAGE this company has become, is a clear indication of this in effect. I placed an order from X company (name is unimportant), which promised overnight shipping. I ordered after 4:00 p.m., so I understood they could not get the package out that day. The next day however, I received a message on my phone that I had a FedEx package. Not knowing it was a message about this package in particular, and thinking that FedEx was trying to deliver a package, I PHONED them to please "knock" because our doorbell had stopped working.

This is the 3rd time I have had packages suppose to be delivered and they failed to delivery. It was suppose be delivered on the 4th, they changed it to the 5th and now they say the 9th. They also refuse to ring the door bell. So they just throw packages on the porch. This is the reason I will not purchase or ship anything through FedEx. It is the worse delivery system of all. I have better luck with UPS, the post office and DHL. With such poor service how do they stay in business. Beware shipping or receiving anything through FedEx!!!

UPDATE: Correction: the dates should have been 2018. Fedex contacted me, explaining they ship to businesses and consumers through separate divisions/locations. While I'm glad they contacted me, it still means the business customers were important enough to receive deliveries that day, but consumers were not. It doesn't change my review. Other carriers are able to give both equal importance. If you're a business who sells to consumers, or a consumer, you might want to avoid this company until that policy changes.

Got robbed in Spain, had my assistant ship me a 2nd phone to Valencia Spain... Asked for 2 day ship, & paid for it... Package, a used cell phone & charger cannot clear customs for 3 DAYS? That's what FedEx has? Then their website is not updated. You email people here and they take 2-3 hours to return emails. You call them and they ask you call back... What a JOKE. Next time use UPS, USPS, or DHL... Like Tom Hanks said in Castaway... Tick tock tick tock... Well you are worse than USPS to me... Thanks for nothing FedEx.

I took off work to sign for a package that required a signature to be delivered. I got a text from the sender of the package that said a delivery attempt was made but no one was home to sign... I feel very satisfied that multiple people have had this same problem because all FIVE of the people I spoke with at FedEx tried to suggest that they didn't believe me and acted as if this were a circumstance they'd never heard of.

The last time I will ever use FedEx! They lost a package with a document that I desperately needed. After checking everywhere and not finding the package the last check is to call the driver. However, the driver is on vacation and their policy does not allow any calls to drivers when they are on vacation. So the driver who was so anxious to go on vacation lost my package and now I am supposed to wait for 10 plus days before they will call him. This is absolutely unbelievable. This loss has caused irreparable damage to me. FedEx accepts ZERO responsibility and their concern is not to disturb the driver's vacation. They could care less about their customers. Time to use DHL or UPS. I warn anyone with a document they actually must receive NEVER use FedEx - if they lose your shipment you will not receive any help.

I purchased a sterling silver ice cream serving set from an online auction in California. The packaging company only uses FedEx, and I had to pay a whopping $84 to have a 4 pound package shipped to me in Georgia. But I had no other choice, so I paid up. I'm really looking forward to receiving this, so I've been following its progress across the country using the tracking number. Yesterday morning, the updated tracking info showed my package's location as Kennesaw, GA, less than ten miles away from my workplace. Great, I thought, I'll have this by day's end. FedEx trucks zipped by all day, and still no package.

Now FedEx is charging for return items. If a company gives you a free return status with their product through FedEx, the company then tries to charge, in my case, $13 for additional packaging. This was for a box already wrapped in brown paper and labeled. This is a form of extortion.

Sent diabetic test strips to my mother who is 85 years old and who lives down south of Morocco. The Moroccan customs called my nephew who also lives down south to travel to Casablanca and bring "a doctor's prescription" to release the shipment. Basically diabetic test strips do not require a "doctor's prescription" and it is an over the counter product. While my nephew couldn't leave his job, the package disappeared. Even I requested my package back to be returned but with no luck. Now, I lost $900 value and my mother is out of diabetic test strips. I don't know who to blame either FedEx or Moroccan continuing corruption. But something has to change!

I looked at my tracking and it said it was to be delivered by end of day 12/30/2017 then It was changed to 1/2/2018. Now today I have the same issue. It wont be delivered until 1/3/18. On 12/29/17 the package said it left Grove City OH. When I checked today to make sure I was still getting it today and it showed it left Grove City Ohio this morning. This is the worst company I have dealt with.

I was expecting a delivery today from FedEx and was home waiting for their driver. I received an alert over my cell phone stating that my package was not delivered because no one was home. I called the 800 number and was advised by an employee. That I would have to wait 4 days for another delivery. I then asked for a supervisor who informed me that he would have the driver contacted and return with my package. I never received a second call advising me if the driver was returning or not, and if I was going to be able to pick up my package at Walgreens approximately 25 miles away. Their customer service is outsourced and is totally unsatisfactory. The item shipped was purchased from Amazon and shipped from California. I am a Prime member and had to pay $35.00 shipping. This is not the first problem I have had with FedEx delivery... They are just substandard as compared to UPS or even the USPS.

I called customer service and the First Lady I spoke to had a accent and I couldn’t understand her. I told her that or maybe it’s cause she was talking too fast. I guess she got offended because after she talked to me like I was stupid. Then I asked to speak to a supervisor. I asked why my package has changed estimated shipping days 3x. He said they tried dropping it off and nobody was home. I said false because I have been by my door on the couch all day. Nobody ever knocks on my door. He then asked me if they left a door tag. I said, "No they never ever leave door tags." So apparently it’s up to whoever is delivering if they want a signature and if they don’t get it your package won’t be dropped off. So supervisor was just as bad as representative honestly.

In 2 weeks time I have had to pay for a FedEx package AFTER the shipper already paid once. And now (DEC 30th) for no reason my package has bounced around the U.S. for days and it gets to the neighboring state and is delayed until Jan 3. I hate FedEx.

I live with my husband who’s very ill and 99% of the time I’m in the bedroom that’s located in the rear of my home. I can’t hear the doorbell or knocks on the door. My house was struck by lightning and I needed to replace my TVs. AAFES had a great deal on TVs. A week or 2 ago I ordered 2 and was expecting them to be left on my porch. Checked online and found out delivery was attempted twice, that one last delivery would be attempted the next day and that the TVs had to be signed for.

Would give no stars if possible. I received an open (flaps outward) box delivered to my doorstep today, missing the order's packing slip/paperwork and half of the packing material. The delivery person did not ring my doorbell to explain the condition nor did they leave a note. Luckily the company I ordered from wrapped the two boxes of dishes extensively in bubble wrap otherwise, it would have been more of a disaster. I have no idea how FedEx even knew if they delivered a complete order - since there was no information what was supposed to be in the box. I contacted their customer service dept who said "they will look into it" and nothing more. They take no accountability for the damage or the irresponsibility of leaving the mess of the package at my doorstep. I will never willing use their services again.

Instead of placing packages on my porch, FedEx put outside my gate that sets on a road with lots of human activity. Also, no notice of arrival, anddd, they stated that it was 8:55 pm. Who do that. My package is nowhere to be found :-(

Received 1 of 2 cartons from overseas and my 2nd carton was "accidentally" delivered to Amazon's Warehouse in Charlotte NC. This is NOT the 1st time one of my packages has been misdelivered to Amazon. While speaking with a representative they mentioned "this happens a lot" and especially beyond their control if the package appears to be from China, since most of what is sent to Amazon is from China (i.e., Chinese Logo whatever on the carton). REALLY? Why isn't FedEx checking the shipping label if they know this happens A LOT?

I live on a street that is basically a circle, and my address is almost identical to one of my neighbors with the exception of the A that is listed behind the numbers of my address. FedEx continuously deliver packages around the corner to the other house even though there is clearly a difference in the address. Most of the time, I sit outside and flag them down on their way around the corner, or attempt to get the package from my neighbor. This time, they went the opposite way and left an exception of no one home on their door. They never ask for ID even though they clearly see there is no A behind their address (clearly an exception).

I've been doing a lot of online sales and had been using UPS or USPS in past for most shipping. I started to use Fedex also in 11-2017. I shipped shipments with them... they scattered the knob of one packaged item.. Customer had to return for full refund. Item was packed very well, like all my shipments, bubble wrap and lots of shipping paper in all hollow areas of box. They must of slammed box down sideways or something. I filed the insurance claim, fedex denied.. I had sent 7 pics of item and packing material.. They still denied and yelled at me on the phone. These folks are real nice people, they do not pay their insurance claims and their workers are hostile when communicating with customers! I will never ship with them again.

I have had problems most of the time when companies that use FedEx not getting delivered when the say they will. Doesn’t matter if it’s holiday season or not. Latest is a FedEx priority overnight and they just postponed it.

Ordered perishable items from WI to AL (2 day express shipping) on the 18th. Didn't receive my order until yesterday, Dec. 23. Driver loaded my package onto my truck, and unloaded it at end of day without ever attempting to deliver it (4x). Customer Service is a joke. I had spoken to ONE woman who could speak English fluently and she helped me contact the driver and pinpoint his location. I work in fleet management, and their tracking/updating system is deplorable. You should know where your drivers and trucks are 24/7. Finally got my delivery around 4 pm on the 23rd, the driver just put it on my porch and RAN AWAY. Literally ran away, to avoid confrontation. Terrible customer service, gross negligence on package handling.

In a little under 3 years, we had a Dell laptop going ‘missing’ @ the Birmingham store during shipping. We’ve paid for 2 day shipping on several occasions. That has taken up to 10 days, and now another ‘lost’ package. We have 3 Christmas presents ‘in transit’ that won’t arrive until 2 days after Christmas, and expedited shipping was paid for, 2 weeks before Christmas. Not what I consider last minute shipping. FedEx apparently doesn’t do background checks on employees with all of the ‘missing’ packages, and the company basically practices thievery taking money for expedited shipping and not delivering as promised. Will avoid using FedEx when I can!

FedEx has lost two of my packages in the span of 3 weeks... Both saying left on front porch! I have had horrible luck getting ahold of a person until my local FedEx shipping office told me to hit # as many times until a person came on the phone! I have filed complaints but they never seem in any hurry to help me or respond. I live in the middle of nowhere and have checked with all of my neighbors. NOTHING! I will NOT use FedEx again!! Nothing but hassle and disappointment. I bought one package from eBay and at least there may be a way to still receive what I ordered... The other package was a gift from my mom to me and my children... It will never be replaced! I am OVER it! I feel like the driver just marks it as delivered around this time of year to get done with his route quicker!! Ugh!! No more FedEx. Absolutely unacceptable!!!

I have a package that was sent on Wednesday (i.e 20/12/17) and to be delivered on Friday (i.e 22/12/17) which was a presentation from my family for my birthday but I'm not receiving it on time. None of them had given proper information and such a waste and worst service. When I called them they said it's in the transit. Will be delivered soon. Again when we track the status it says customer did not respond, none of them was here to deliver my package. I was waiting all the day. Later on, Again I called them back and ask them to send it to nearer FedEx office from my location and also given the particular address to be dropped.

I ordered a cheesecake as a gift for friends in another state. The item was packaged frozen and in dry ice. It was shipped on a Monday with a delivery date of Wednesday. The package arrived at the final delivery hub Wednesday morning and was then on truck to be delivered to recipients. By the end of the day still not delivered. Postponed until next day. On Thursday item was out for delivery. Not delivered, postponed again. Friday same deal. Now it says rescheduled for next business day the 27th. This will be one week later than original delivery date. The box even has perishable in large letters on it. FedEx advertises they are the best in shipping perishables and getting them delivered on time. Really! What a pathetic joke!

My holiday gift was supposed to be at my apartment by 12pm. Here I am at 12:30 waiting. Still no show. I then check my tracker bar and it states that I was not present for the delivery. No one ever showed up at all. So, I call to have my package redelivered. The rep states it will be at my door by 5pm today. At this point I have little faith so I wait about 15 mins and call back to have another rep tell me that actually as soon as the first rep was off the phone with me. There was a case stating a delivery will not be available today due to high call volume. So in the end I’m going to have to drive to the facility to pick up my overnight package.

I knew I should of went with UPS or USPS for shipping. I dropped my package off at a FedEx location drop off and the CS rep scanned in my package and said that FedEx will be by some time today to pick up. I went to track it next day and they still hadn't picked up. They are basically telling me I'm SOL about my package getting delivered in time for Xmas. They are a freaking joke.

My package was overnighted from supplier on 12/21/2017. It was suppose to be delivered by 8pm on 12/22/2017. When it had not arrived by 9:05 I called customer service. I was told that my package was still at the hub in NJ and that it would be out for delivery on 12/26/2017. Explained I would not be here to accept package on 26th. Customer service transferred my call to a customer service advocate team member. Spoke with her she said Tracking department would call me back on the evening of the 22nd. She gave me a case number.

Received notice on mailbox, "Driveway was icy. Could not deliver. Would make another attempt". Had someone sand the driveway that night. Status went to customer must pick up. Called the Lewiston Maine facility and asked why I was going to have to pick up my package. They took the tracking number and said NO ONE HOME. And hung up. I called back and asked, "Why are you so rude and why did you hang up on me." And then asked for the supervisor. She was nasty and said, "Well he’ll say the same thing." I said, "I would like to hear it." He came on the phone and went through the same thing. He stated that the driver had been to my home 4 times and placed a notice 4 times. And that it was my word against his.

FedEx was the carrier for delivery on an item I purchased from a major retailer. It was ground delivery, picking up in California, and delivering to Oregon. Was suppose to arrive by Dec. 20, 2017. They did not deliver, and stated they could not find the street number. I verified address with them, and rep on the phone stated, it would be delivered the next day. Same thing happened, they said they could not find the street number. I pulled up the address on Google Maps, and it had a perfect little map, with a picture of the house, sitting just where the address indicated.

I had a bad experience with this company ever! I was waiting my gift since 1 week that the wine’s company shipped the box. Every day I was waiting this box at home because it needs a signature for 1 week, and the next day I check my email and it said that they tried to delivery me the box but anyone was at home! I have a camera outside of my building and nobody from FEDEX show up!

I am pretty sure you need to get rid of the driver in my area. My first experience required a signature so I took the day off and waited. I noticed on my front door that there was a sticker that said they missed me (mind you my car was in the driveway and the front door was open) and that they wanted me to sign and leave on the door, they would then drop the package the next day. Now I took the day off so that I would not have a $1000.00 phone sitting on my porch and possibly taken so now I have taken a day off work and I had to drive across town to pick it up from the FedEx location myself in order to ensure it was not sitting outside all day.

Spoke to customer service Rene, told me that my package will be ready for pick up at Main Station 6900 President Dr Orlando FL, but no one knows about my package. Requested to be transfer to a pick up location, pick location has not the package, call customer service and they guarantee me that my package will be at the main station but was not. Customer service made me drive 40 minutes from one place to another. First time using FedEx, never again, will report this situation to the company who are using your poor customer service.

This had happened 3 times. Express service guaranteed by 10:30 am. Packages marked as frozen and perishable are not delivered on time and by on time I mean next day. Packages all broken. Drivers leaving packages accessible to strangers, don’t knock on the doors. They didn’t contacted me at all for any exceptions. They pay it all by saying, “I understand your frustration, but we are handling a high volume of packages”. Hello!!! Christmas time, you should be more aware of the season and hire more personnel as this happens every year and that’s not your client problem. We pay for a service that’s not been granted. That’s unacceptable when high prices are paid for that poor service. And their claim service makes it impossible to claim with their ridiculous requirements. They should take more care and responsibility on their customers so they don’t leave as I’m doing.

FedEx dropped off a package at my house yesterday and decided to drive their big truck across my lawn, in order to get closer to the door. They left big muddy, tire gauges in the lawn. Really? What kind of a company would do that?

A package which is to have tracking, from Toronto to Surrey BC has no tracking update info as to where and when my package is... Bad bad service. Their customs agent caused me a week of grief and headaches. Because the person could not figure out what a medical device was. And charged me mega amount of money on tax and customs fee exempt items from the USA. Only a week later of me and the sending company getting involved to resolve. Not a apology or anything in regards to their mess up. Never again to use.

In the past 2 months, I have had repeated FedEx failures. I get an email notice that a package has shipped via FedEx, and, when I try to track, FedEx informs me the package is being held at location. BUT THE LOCATION ISN'T SPECIFIED!! A FedEx driver I stopped told me this is a new policy - not to deliver to homes, but to hold at location. Huh? And not to tell us the location?

I paid including all taxes and duty charges at the time of sending itself but my package is not delivered and keep on pending as Shipping Exception. They asked me for KTC for my receiver. Provided the form but now they are asking duty amount.

I bought a bike from bikesdirect.com and they shipped via FedEx, gave me the tracking number and I followed the link. Delivery date "12/16/2017 by end of day", we waited all day and gave up our Saturday. Around 7:30 pm the delivery changed to "Pending". If time is money, FedEx owes us for an entire day. I will not purchase from any place that uses FedEx from now on.

On November 29th at 9:05 am a FedEx driver in a FedEx ground truck NC license plate ** traveling toward Raleigh on Creedmoor road between I540 and Strickland Rd changed lanes from the outside lane to the inside lane, pushing my car into the concrete median. We were both traveling about forty miles per hour. When he (the driver) started into my lane he was only halfway past my car. I had no choice but to go onto the median. I ran over a lot of trash, rocks and torn up tire debris. When I went onto the median it jerked my car into Oncoming traffic. This is a very careless and reckless way to drive on his part. This done a lot of damage to my car. Front end damage, all of my shocks, two of my new tires and rims, front fender and rear fender. I got back on the road to try and notify the driver of the damage and he would not stop.

I have two orders sent from Belk. Both went through the FedEx facility at Ellenwood, GA. One has been "in transit" from there to the USPS in Savannah for 14 days now. That has been the tracking status since it left FedEx. Just how long can it take to get from Ellenwood, GA to Savannah, GA? The other order has been in transit from the same FedEx facility to Savannah, GA for 6 days. Apparently both packages have been lost. FedEx customer service has not been any help other than referring me to tracking which is stuck on "in transit".

Since FedEx has very few locations they advertise their hundreds of drop box locations. You will think your package would be picked up and scan. Today is going for 5 days and FedEx has no idea where my package is. It was not scan when it was picked up. Do not trust package to be picked up in drop boxes.

This company doesn't value their customers. They first say package is supposed to be delivered on time and then magically it changes later that afternoon to the package is missing. This company needs to take better care of their customers. I'm so disappointed and disgusted in the way they treat their customers. I will never EVER be using this company again. Worst mistake in my life was choosing them to get my package where it needed to be on time.

On 11 December 2017 I had prostate cancer surgery. I was released from the hospital on that Thursday. My medical care ordered my medical supplies that I would need for my recovery at my home which were being overnighted and I should had received them by Saturday 16 December 2017. The driver showed up at my home at 8:47 in the morning. He rang the doorbell twice at that time. I tried to get my wife which was in a deep sleep to go answer the door before the driver left. The driver immediately return to his truck after leaving a note on the door which I was yelling for him not to leave that someone was coming to answer the door. The driver meeting return to his truck and left when my wife was exiting the garage door to get his attention. I immediately call the Coldwater center. FedEx ask them to contact the driver to have the driver return so I can’t receive or sign for my medical supplies.

FedEx failed to deliver a package after 2 weeks of trying. I offered to pick it up at a FedEx Outlet but they were unable to get it to the outlet in a reasonable time. After 2 weeks of trying I told them to return the item and would shop elsewhere.

For three days now FedEx tracking says my order is on the truck for delivery. Then it says "delivery not attempted, will deliver next day". Called customer service to find out why. Blamed weather, but we haven't had any storms since four days ago, and that was small. Customer service hung up on me. What is going on? Listing tracking number in place of order number below. Have two tracking number parts of the same order from Walmart. Walmart had no interest in solving this either.

The worst experience I have ever had with a delivery company. I will never use them again!!! My next day air order was placed on Tuesday for a Wednesday by 10:30 am delivery and it's Friday afternoon almost 3 pm still no package. I have made literally 15-20 phone inquiries with none of the representatives from FedEx giving me accurate answers. I do not recommend using this shipping company ever!!! STILL WAITING!!!

I've been with FedEx since 2014 & recently I've allowed them to change my account to autopay & it changes everything. They tried to charge me a surcharge because of the "invalid" address but it turned out to be their mistake. Then, they dropped my basic discount from my account & jet the price to 400% of what I used to pay without any notice or explanation. After over a months of back & forth phone call, (btw, they won't call you even though they promised to do so), the only answer I've got is some ridiculous excuses & nothing changed.

2 issues in a matter of 2 weeks. From 4 representatives I talked to, only one really tried to help. Approximately 10 days ago, even though the online status was showing that the package was delivered there was no package in my building. So, of course I called FedEx and informed them that my package was missing and asked them what should I do about it? I've been told that someone will call me in no later than an hr. Needless to say no one did. So I called again, I've been given the same answer but again, no phone call back.

It took about 2 months to have a custom radiator made for my 1952 Willys project. When the insured package arrived there was a hole worn through the box with damage to the end of the fan. The driver said it was from rubbing up against something so I took the chance hoping not to have to wait another 2 months for a new one. Well, after installing the radiator it started to leak all over my driveway. Now my truck project is on hold. It has been over a month since I put a claim in and FedEx has done nothing but delay this process. They are saying that all that is covered is the cost or current value of the radiator. Shipping, slamming around this radiator in handling, excise tax, labor plus clean up are not covered.

On 11/10/17 I have shipped an envelope pack to National Visa Center in behalf of a good friend. It was supposed to be delivered on 11/14/17 and few days later she told me that she never get a confirmation from the National Visa Center that they receive that documents so I track the package. Well what do you know. It is unfortunately lost they can't it. I called in FedEx they said they will investigate more that they will call me back within 2 hours. Well 6 hours later haven't received any callback from them. So I have to ask my friend to give me another set of copies so that we can send another papers and I have to pay $44 to have it overnight so that my friend's petition papers can be processed.

The reason I am so enraged being that this delivery contains URGENT VET MEDS for my Great Dane who has severe liver failure, these are needed extremely urgently but your company could not care less apparently, this was told to your member of staff on the tel yesterday pm and He LAUGHED. I have to say I am totally disgusted at your service. The delivery was meant to be yesterday as you know. Upon checking tracking details yesterday pm I discovered that it said a problem with address... My husband called you and gave directions...as the driver allegedly could not find it, the house being on the A170 main rd, having 3 signs outside with the house name etc so absolutely no reason for driver not to find it, plus if you use satnav it directs you exactly to the house without any problem whatsoever.

I been dealing with all mail/delivery services and the poorest delivery services never ever received the delivery on time. Always delayed and they always have an excuse, and you can't get anywhere with the customer service ignorant people with ignorant service... I personally stop using them years and years ago but the problem when I make any online orders... My order should be received between the 12/05 to 12/12. Now it is moved between 12/12 to 12/17... What kind of company is that.

The only reason gave 1 star is because negative stars aren't offered. I have told my shipment would arrive 3 different days. When day arrives they switch it to another day. Tracking has even shown to be on delivery vehicle then arrives back at same location it left from. I have had to cancel my appointments 3 times now because shipment wasn't delivered.

Right off the bat, FedEx is slower than UPS. Not by much, but enough to be annoying. Then they decided that they couldn't locate my address, and put my package into "shipment exception". Understandable I guess, if they needed time to reach out and confirm my address. However, they made no attempt to contact me or the organization which was shipping the package. I finally realize I should call, and it turns out the woman on the phone can tell me my address. I guess they just stopped it from moving for the fun of it. The woman assures me it will ship the next day, which is an outright lie. No happy ending here. I'm still waiting on my shipment to come in. Awful service, awful customer service. If something you want is going to ship with FedEx, find something else to buy.

I tried to get an account number with FedEx, but it seems impossible. I tried to do it online, but the system would not accept my credit card information. Called FedEx and spend few hours on the phone with them, but beside going again through the process I have already done, they were not able to help me. I sent few emails to the "technical support" and they never got back to me. I would recommend the use of UPS instead. They are much more responsive.

I have had multiple problems with FedEx just over this year with packages not being delivered on time even when there is no problems with the weather as I know that can cause delays. I get the same response every time I call. They love to blame the shipper. Many times I have them blaming the company sending out the packages telling me that they have sent them out late and not the date that it actually says on the tracking information. So they are telling me not just 1 but at least 3 or 4 business are not shipping them as the tracking date says. I don't ever have this problem when I use USPS or UPS, Just FedEx.

Worst company ever! Why do you continue to hire LAZY drivers??? Who don't even attempt to deliver a package when they LIE about it saying they did? It's beyond ridiculous! I've been home ALL DAY and two days in a row you say you attempted to deliver but you didn't!! I have received NO DOOR TAGS. You didn't even drive past my street. All I get is LIES from this company. I'm so livid! Do your job, get out of your truck. This is what you signed up for. This happens EVERY SINGLE TIME, no exaggeration. I've never actually seen my FedEx delivery person because they always state I wasn't home at the time of delivery when I ALWAYS am. I always have to choose to have it held for me at a FedEx facility otherwise I would never received my packages. I ALWAYS have to go pick them up myself or I would NEVER receive them. Why am I doing your job for you?

I have had a total of four deliveries sent to the wrong address by FedEx, one three years ago and three in last three months. Every time I call them and try to get it corrected they start blaming the postal service or the sender, And I have always checked the sender and Postal service and the problem always points back to FedEx. It was a sorry day when FedEx started up.

Total BS. It is getting late and the driver must be tired so they simply put down "incorrect address" and bring the package back with them. This is not the first time this has happened. The address is fine and always is when this happens. Enough already!!! When I call customer service I get an attitude from some rep with an accent.

I dread having a package shipped to me by FedEx. They're unreliable when it comes to estimated delivery date unlike USPS or UPS. The Shipping speed is extremely slow. Packages take a full week to deliver for no reason when USPS delivers in 3 days maximum for similar pricing.

Because of all of the thievery surrounding deliveries I tried to sign up for the FedEx Delivery Manager. It was horrible. After spending time creating an account the system said an activation code would be sent to my home address. This activation code was delivered 7 days later. When I logged in and entered the activation code, the system said that is was invalid. I called FedEx and spent over 30 minutes on the phone with a rep that knew very little and could only say that it is a "known problem". She told me to request another activation code so I did. Now I wait another week until that arrives. I asked to speak to a manager and was put on hold for another 10 minutes and just hung up. So ridiculous and what a waste of time.

I was waiting all day yesterday for my packages which are needed for an event today. Never received a knock on the door or a notice stating FedEx was at my door, but when I go online to track my packages, it states no answer/the business was closed. WHAT??? You gots to be kidding me, now I'm coming out of character. Don't do that. I called and they said they would attempt the next day between 10:00 a.m. and 1:00 p.m. Now I'm waiting for my packages, my event is at 3pm and I need to leave at 2pm and still no packages. I think it's the bread of people today, they just don't want to work. Furiously Waiting!

I have done business several times with FedEx and each time I have not received the package. They will leave it at a random address EVERY time. They will state they left it at the front door but don't say whose front door. Poor poor service. UPS and the USPS are so much more reliable. Don't waste your money on FedEx.

I ordered a 50' Vizio online on Thanksgiving. The estimated delivery date was initially Nov 29th, 2017. THREE days later I get an email saying it was now going to be shipped on Dec 2nd, 2017. The next day I get an email saying that it will now be shipped on December 5th. At this point I'm thinking that I will receive my tv today ON November 5th. NOPE. Not only do they email me again, they email me at 4:30 pm! After I've been waiting all day. At this point in time it is saying I will receive it November 6th. At this point I will avoid using FedEx EVER again. UPS here I come!

FedEx business practices are pathetically outdated and plainly insulting to the customers. I am expecting a repaired laptop from Lenovo company that prides itself in being business oriented who lately contracted with FedEx for their delivery services. Shipping was done using expedited option with signature confirmation. Here is what FedEx does- Window of delivery by 8pm I am working. Should I take a day off just to intercept the delivery? Nearest location for pick up is an hour away. I cannot spend two hours for the round trip driving around.

I wanted to send some solar panels and batteries to my son, as Irma was on her to Florida and we expected the power to go out. I checked the FedEx website and they were still servicing my son's zip code. Friday afternoon I went to a FedEx office, and confirmed with them that they were still making deliveries. I sent the package overnight air, at a considerably higher cost than 2 day ground. I wanted it delivered before the hurricane hit, which was forecast to hit the Daytona Beach area Saturday night into Sunday. The package flew to Orlando, and sat for 4 days, not delivered until Wednesday.

I finally received the package 12/6. It was in good condition. The driver apologized saying my house was hard to find and wished me a Merry Christmas. I guess its better late than never.

So I will start from the beginning. I placed an order on Walmart.com. They shipped it through FedEx ground. Shipped on November 28 picked up on the 29 by FedEx. I kept a watch on the tracking. Was supposed to deliver on December 2. Did not get it that day. I called them. They could not tell me why it was late. Asked to speak with a supervisor and got hung up on three times. Finally got someone who could answer a question to find out my package was put on the wrong truck. So I will just have to wait for them to deliver it. Also had a trace put on it and was told that someone would call me on Monday. Never got a call from anyone. Worst customer service I have ever gotten. Will never use Fed-Ex again.

I ordered a Yankee Candle off of Walmart (which was the first mistake). It was four days late and when it did get to my home it was shattered!! I’m so upset I have 3 more package to go so crossing my fingers. UPS is sooo much more professional.

STUPID FEDEX. Still waiting for customer service to talk to me after 30 minutes waiting. I was waiting for my package delivery but I didnt hear any doorbell. While I opened the door just now, guess what, there was a door tag!!! Seriously what happened? I have been waiting for the whole day for the package as it needed my signature. Geez I am so pissed right now that I can't even calm down as this freaking customer service line is still busy!!!

FedEx did not deliver my package on the scheduled delivery date. Instead they put my package onto the wrong truck and delivered it to New Mexico and I live in California so now I have to wait another week for my package to be delivered.

I have had a number of issues at my work 1 mile away from where I live, and now their incompetence is threatening my life and well-being. Out of a med I need to be able to eat anything and live, and the driver didn't even attempt delivery. Didn't even buzz the office. Then, the local agent hung up on me. She did tell me delivery by 3pm, but when I went online, it said delivery will be attempted again Monday. It is on ice and will be no good. When I called to speak to a supervisor... 2 attempts were made and the representative said they weren't answering him. I'm sorry. I won't be able to eat this weekend at all... And may need to go to the hospital. My kidneys already hurt. All because the driver either lied or doesn't have enough training to know where our office is. I finally was given to someone to escalate... And all they could tell me was they were still trying to reach the driver.

What a hassle! FEDEX dropped off my package from Bed Bath & Beyond at the post office. When I opened the package it was not what I wanted and repacked everything, placed the return postage paid by BBB packaging slip on the box and went back to the post office to drop it off at the counter. Well, the postal clerk said that I have to contact FEDEX and arrange for them to pick up the package.

Multiple times, deliveries were dropped off at another address in the neighborhood. So far my neighbors have been honest and delivered my packages. I haven’t complained until today. The package that was delivered was falling apart because the box was wet. No rain today! Was not at my door when they said it was delivered. I will be more careful when ordering merchandise and check on their choice of delivery companies! To be honest I have not heard back from customer service, so I’m will be curious to hear the explanation.

The FedEx Driver never notifies me that he is here. He continually leaves without delivering our packages and states we weren’t home or he leaves expensive packages on the doorstep for all to see. He doesn’t knock. He doesn’t ring the bell. We complain to FedEx every time. I know he doesn’t knock because we have a very vigilant dog that barks his head off when someone knocks or rings the bell. Today was even worse because they were big packages and I could barely move them inside myself. When at all possible we choose a different delivery option but sometimes we’re stuck with them. I highly recommend any delivery service besides FedEx! Consistently Poor Service.

My issue started about a month and a half ago with FedEx home delivery. It was near the end of October 2017, so I started to buy Christmas gifts online. My doorbell rang so I figured it was FedEx with one of my items, wrong, it was a neighbor from down the road with my item that FedEx dropped at their door. I figured well, it was a mistake.

I ship out every week. This guitar was inside a hardcase, wrapped in bubble wrap and inside a cardboard box! FedEx broke plenty of items shipped. I don't buy insurance because they make it impossible for you to get paid. Unfortunately they don't have competition. UPS is as bad. DHL out of business, they were ok.

Delivered to wrong address. Company had no accountability. Customer service rep Candace and Lucinda should be fired. This company is not a company to EVER do business with. They are rude incompetent employees and supervisors who dont return calls. DO NOT USE FEDEX EVER.

I paid $80 to overnight documents to Scotland. Tracking stopped in Memphis and they couldn't find them. Two weeks later and we still haven't heard from anyone at FedEx. They are useless. Their phone in system is a joke. The post office that tried helping even had trouble getting through to an actual person. We had to resend the documents but used UPS. It arrived when they said it would. It was cheaper, faster and more reliable. I'll never use FedEx again. Still waiting on some response from them. Ridiculous.

It used to be the "gold standard", not anymore. If you are a single person working full time, you have to take off "the entire day" waiting at home for the FedEx delivery, because they will not provide you with a two-hour window. After three "random attempts", they return the merchandise back to its origin. The alternative is to have them leave your expensive laptop at the door exposed to the environment and possible theft (at your responsibility). This was what I experienced after several phone calls, and long waits. At the end, I was forced to go to their shipping center and wait about three hours for the driver to show up, and give me my laptop. Their substandard services is a reflection of how this company is managed at the very top. US Postal Service may not be perfect, but at least you are not paying a high price tag for substandard services, and the FedEx CEO's bonus.

Ordered new phone. Shipped by FedEx. After everyone else finding my house for 30+ years they couldn't find it. When I called them to straighten it out they said they would but immediately sent it back. Worst company ever.

After waiting all day for delivery of my packages, I received an email at 5:10 pm stating that delivery wasn't possible because the customer wasn't available or business was closed. BIG FAT LIE! I was sitting there waiting! No little postcard saying delivery was attempted left on my doorstep. I immediately called & requested they contact the driver & send him. Said they couldn't get in contact with driver. REALLY? SECOND LIE, not buying it! Suggested I should do their job by picking up my packages at their center. NOT HAPPENING! Will now have to rearrange my schedule tomorrow in the hopes that the driver will actually do their job! Hope to get a new driver in my area who has a better sense of responsibility and appreciation of having a job.

Throw a MEDICAL PACKAGE in the neighbor's yard into a snowdrift & would not go around a road closed sign. LIKE THE STATE HAS PROVIDED US WITH AIRLIFT FOR APPOINTMENTS AND SHOPPING, Lost 600.00 in drapes, now can't request a delivery at a certain time (Doctors appointment at the V.A.) This company is a mess and sucks... I will not use them nor will I order anything for an online company if they use them.

Our small business has been shipping with FedEx since 1992. This year (2017) we had our first ever insurance claim with them. It was a large order or 6 cartons of product. They severely damaged, crushed, a couple boxes to the point that all the product spilled out, evidently on a road of filthy surface. About 1/4 of the shipment was not usable-- scratched labels, black tar-like marks on the plastic bottles.

They have one job - bringing things from point A to point B, apparently it's so hard. They have to lie about "attempting" delivery and saying you were not at home while you were waiting for this specific package for the whole day and that they left a door tag with instructions. But there is no door tag and status of the shipment has been "Package at station, arrived after courier dispatched." Whole day and the packaged was supposed to be delivered until 8 pm. At 10:30 pm they changed the status to "We made an attempt. You weren't at home". Great freaking job, I hope you get paid accordingly. Little side note: I paid 60$ for NEXT BUSINESS DAY delivery and everything happened 2 business days later, thanks for that as well.

Ordered items from BUDK knives and CH Kadels. The first order did not come to my house. The delivery guy noted that he left it by the gate. There is no gate at my house. The package was found down the road on the other side of a locked gate. FedEx was notified and said they would correct it for when my other packages arrived. The second one also did not arrive and was found on the other side of the locked gate. Notified FedEx again but still once again the package was on the other side of the gate. They claimed to be using Google maps to deliver.

FedEx sucks! You guys need to to have a better system. You need to tell your employees to make an effort at least. I live in a condo unit so they need to call my cell or use the call box button by the door to get a hold of your customer and not just to leave the ** tag on the door and take off. ** lazy employees! I have never had any issues with UPS, USPS. They do their job right. I've seen them make a huge effort! So I suggest to talk to your employees!!

For the past 3 weeks I have been trying to get FedEx customer service to acknowledge my complaint and their automated system is EVEN WORSE than the delivery system. My complaint had to do with packages being left 500 ft away from my house on a public street at the top of my driveway. No gate to get through...just a longer than usual driveway. UPS and USPS always deliver packages to my house...usually leave them on the front porch or even inside of my garage where the door is usually open. FedEx apparently has lazy drivers who think that dumping packages on the public street is home delivery. So I complained online using the company "customer support" form.

I have an import package I needed delivered as soon as possible. It was shipped to a location near my house. I could drive down and retrieve it at any time, but since Thursday was Thanksgiving, the entire facility shuts down not just for Thursday which I would understand, but Friday, Saturday, and Sunday as well (No, the package is not expected for a Monday delivery either). I called them up and they said they consider Friday and Saturday holidays as well. Clearly they are not actual holidays, they are just not going to work because...who would need any packages delivered near the holidays (I mean, nobody would need a package delivered around Black Friday would they)?

I've used FedEx for a number of year, and usually their service is fairly good. Today, I had important materials that had to go out this day. The driver was an hour late, and when he showed up, he give a quick two knocks on the door, and then ran to his truck and sped away. I watched him while he did this, because I was about ten feet away from the door. Not happy!

Las Colinas Irving Apt deliveries - FedEx drivers for this area are lazy as **. Have had multiple deliveries go back to seller because they “attempt” to deliver, but in reality it never left their truck. These drivers must hate their job or company, because they obviously do not believe in customer satisfaction. Whenever I have the option for a different carrier, I will always stay away from FedEx. Good luck to those of you who choose them, you will need it.

What a horrible excuse for a company. I had a pick up scheduled today between 12 & 6 for a TV that was SMASHED in when FedEx delivered it to me a few days back. This is a brand new $6000 top of the line TV that came with a FOOT hole through the box. Like what the hell?! Then I have to chase them around all day for the pick up that was scheduled. I was assured MULTIPLE times by many supervisors: Jennifer **, Robert, and two other people in management that this item would be picked up by 6 pm, then 7:30 pm, and then 8 pm. Robert even told me that if someone didn't come by 8 pm he would personally arrange for dispatch. Obviously he was lying, just like everyone else I spoke to all day. Half of the employees have no idea what they are doing. I have a call tag on the pickup and half the customer service reps I spoke to can't tell the difference between that and a confirmation number.