FedEx Reviews

Delivery was attempted twice to the back carport of my townhome. The gate is locked that leads to the back porch. What's wrong with using the front door of the building? It's the first thing you see when you drive into the complex. Common sense would tell most of us that someone is not going to leave their back gate open to the public. Front door public, back door private. It is Friday and I will now wait for a package that was supposed to be delivered on Thursday, to arrive on Monday. The package contains a thyroid supplement that is needed on a daily basis. Side point: The UPS driver delivers to the front doors here in the complex without instruction to do so.

While in bed and in a deep sleep after working all night, I woke up to the sound of the door bell ringing. I immediately responded and the FedEx truck was observed and the driver, who spoke very little English, had me "sign" for a delivery item; and while standing at the front door, the driver drove off, without leaving the item. I immediately called FedEx in Orlando, Florida at 407 240-9600, for a proper explanation, but was immediately transferred to their main office in Tennessee. Upon complaining about this bad situation, I could not believe their response, by stating they couldn't help me. I'm totally disgusted over the incident and I highly recommend people not to use FedEx under any circumstances.

I purchased a banjo through eBay and requested it be sent via FedEx ground. The banjo arrived on time but was damaged. I paid for shipping insurance for $900 and the total damage estimate is $480. I filed a claim with FedEx but each time I call, the runaround seems to get worse. I finally got a damage call tag # and FedEx picked up the package for inspection. It was returned without the original packaging and I have heard nothing since then. I made two trips to the FedEx location given to me on the phone but they said they could not do anything at that location. This is a scam and I have a damaged banjo and no compensation.

The package arrived on 19 April 2012. The estimated arrival date was 23 January 2012. A nine-day delivery estimate ended up being almost 100 days and a most awful experience! This package was my first international shipment, so I had numerous questions when dropping it off. I was an international shipping "virgin" but felt that by using the "brand name" shipping service (aka FedEx), I would be in good hands.

I am a customer of Sony Computer Entertainment America (SCEA). They were unable to have my package sent to my actual mailing address because it's a United States Postal Service Address, and so I requested them to send it to my best friend's address in Park Slope, Brooklyn, New York 11215. SCEA is a direct customer of FedEx. They utilized them to send out my service request order. Unfortunately, the merchandise never arrived. I finally received some information from SCEA with regards to this missing parcel yesterday, April 19, 2012. The FedEx tracking number for it is **. SCEA support specialist informed me that FedEx claimed that their courier left the package on the floor of the addressed building, which is absolutely unacceptable! Due to FedEx courier's negligence, I still do not have my package. Therefore, FedEx needs to take appropriate and serious responsibility for this grave lack of professionalism and customer service!

I ordered a package two weeks ago and I still haven't received it. I just saw the FedEx van outside a few minutes ago, so they are around, I guess. I have no idea who he was delivering to, but I'm incredibly angry that my package still isn't here. I bet I could have walked and picked the package up from the store, all the way over in the US, faster than FedEx delivery. Absolutely terrible!

I was in my driveway, running late for work, the car running and I started to back up. I was in reverse moving when the FedEx driver pulled up and blocked me in. I was thinking, "didn't you see me moving? I need to go. I am kinda in a hurry!" I know there are other people in the house that can sign for a package and I know it isn't for me so I planned on driving away. Then the jerk opened his driver's side door and I inched back to let him know I needed him to move. Instead of moving his truck, he got out and walked around to the back of his truck. By now, I am furious! So he had left me enough room to inch around in an awkward 3 point turn to reverse out and I made it out. I wanted to yell all kinds of obscenities but instead, I pulled past him and said "That wasn't very courteous." I know, an extremely lame attempt but I wanted the jerk to know that it wasn't okay!

They are taking the handicapped parking spaces daily and refusing to move.

A product was shipped with FedEx home delivery. They tried to deliver on Thursday, 4/12. I missed them. I called the same day and redirected the package to a FedEx Kinko location, it never showed up there. The person I talked over the phone told me I can't go to the location to pick up my package. It's Monday and still no news of the package. I called on Saturday and they told me they don't work on Mondays, so if I'm lucky, I may get it tomorrow? What a bad service, home delivery works from Tuesday to Sunday. Looks like these guys don't like to work also, Friday to Sunday?

At 2 PM today, Saturday 4/14/2012, a female driver parked her FedEx truck across the 5 parking spaces in front of my store. There were no cars parked in front of the mail zone store, where she could have backed in, just as the UPS driver backed up to my store an hour ago to make a delivery. This driver was parked for 5 minutes and dropped off did not pick up a package from the mail zone. It's a simple issue and disturbs me - the laziness of these people!

I asked my sister to send me a hair color from Hong Kong, but she wrote the wrong house number. A Filipino employee from Hong Kong sent me a text message telling me that the sender will pay another HK$157 to change the address or the item will be returned to Hong Kong. I told him it is not worth paying it again for the price of the hair color. I tried calling the telephone number rather than texting. He then started arguing with me and refused to listen to my explanation. He is being defensive that it was the sender's fault, instead of giving me an option to pick up the item as opposed to returning the item back! Are they supposed to argue rather than listen to the customer? I will not use FedEx to send any item again!

Last week, I was working in the yard with 5 other people. We were cutting trees and doing some other stuff. I should've gotten a FedEx package on that day. Then the next day, they showed up, saying they came but no one was home. I told the guy he was ** me and that there were 6 people, including my self, working in the yard since 7 am to 8:30 pm. Then, he started arguing with me. I ordered a 3D TV from Wal-Mart, and they shipped it via FedEx. Both FedEx and Wal-Mart said I should've gotten the TV yesterday. But on both sites, it shows FedEx hadn't picked it up yet. I wasn't to worry with it not showing up since this happens on UPS site all the time, but I'm PO. It's late.

I was seated in the backyard when the FedEx delivery man waved at me with the package on his hand. I said, "Thank you. I'm coming to the gate." When I was nearing him, he threw the package to the ground and walked away. I was so angry. He needs to be disciplined as he may be doing this to wherever he make deliveries.

Today, on April 3, 2012, at 7:08 p.m. I called to a FedEx Authorized ShipCenter, A1 Shipping at 2920 Ave R, Brooklyn, NY 11229 (phone number 347-554-8831). My package has to arrive tomorrow, April, 4, 2012, but I am working and needed to arrange the best time when I will be at home. This FedEx Authorized ShipCenter located on the same street where I live is 10 blocks from me. I called there. I wanted to explain my situation or to get a telephone number where I can call about the best time for delivery. Instead of understanding, the man who took the receiver did not get me information and did not solve my problem. In a second, he realized that English is not my primary language and stopped our talk. The service and people who work for FedEx are horrible!

Handing over of package to persons other than name mentioned : The parcel was supposed to reach at 4pm (IST). The courier was told to call when he was 15 minutes away from the address. The parcel never reached at 4pm. After numerous calls to the Verna-Goa (India) office, the parcel finally reached at 5pm. However, the courier didn’t even bother to call the number to say that he had arrived. Instead, he just unloaded the parcel to the domestic help who was not aware of anything. The courier was given strict instructions to call before he reaches and to hand it over to only the people concerned. The courier showed complete disregard for the FedEx method of working.

I sent a package of art supplies from NYC to Canada via FedEx Ground, total price of shipping being $134.99. After I was informed by the recipient that the package never arrived, I checked the tracker on their website and realized the package was being bounced around two different NYC boroughs and never left the city. I contacted a customer service rep. and was informed that the package was being sent back to me because it was refused by the recipient! This is obviously impossible because the package never left NYC. After being told several more times that the package was refused by the recipient on two different occasions, they changed their story to I was missing a commercial invoice. I inquired as to what that is (I am not familiar with shipping terms) and have been ignored since.

I had an opening for my new showroom and I wanted to send the invitations (mail shots) and brochures to my clients prior to the opening. And I contacted the person who is responsible for my company's account and I couldn't reach him at all. He keeps ignoring my calls and when I went to the head office in Cairo to complain and asked for the manager, it took me quite a while to reach him. And when I finally met him, he kept apologizing that the contact person has family issues and that's why he wasn't answering my calls. Well, I don't think it's a professional answer but anyways, he promised me that he will follow up with the delivery of the mail shots and brochures himself and that he will make sure all mails will be delivered on time and to the correct addresses and such. And I left, hoping they would keep their promises, but nothing has happened. They did deliver the mailshots but to the wrong addresses and to the wrong people and most of the clients we called to make sure they received the invitations and the brochures and most of them told us, "We didn't receive anything."

Misdelivery of my package - I was tracking a package from Apple, which indicated that an item I ordered would be delivered by the 26th of March. We anxiously awaited the FedEx employee who never came. Finally, someone came at 19:00, but it was the person to whom our package was delivered, not a FedEx employee. I wish to express my thanks to that honest recipient, but not to FedEx.

Near accident caused by unsafe driving of large FedEx truck at Louis Drive and Ivyland Rd at 4:25PM on Monday, March 26th, 2012. The number painted on the truck was probably 72937. I'm hoping that this information will be forwarded to improve road safety. On Monday, March 26th at 4:25, a large FedEx truck nearly caused an accident by turning left at the stop sign, directly into oncoming west bound traffic of Ivyland Road. Had the truck come to a full stop at stop sign before pulling out in front of my car, he would not have entered Ivyland Rd until after my car had passed and had traveled at least some 4-6 car lengths beyond the T-intersection.

I was traveling south on I75 toward Macon on 3/27/2012 at 6:50. This UPS driver was behind me and I was in the middle lane going 75 mph. The driver of the truck was riding my bumper and flashing lights at me. He continued to do this for several miles and then finally got over in the right lane. He was traveling at least 85 mph or over. The license number on the truck was **. If I had stopped quickly, he would have rammed into the back of my car! This is very dangerous!

I ordered a gift for my husband and the shipper used FedEX Ground. Two weeks after his birthday, I still do not have his gift. I was home all day on the third attempt day and no one rang the bell or knocked on the door. After being lied to by the customer service department, who said another attempt would be made on a select day and set time period, I still do not have the package. I was told I have to go pick it up from their holding area, nowhere near my home. They are a delivery service, correct? I am beyond angry and will have the order cancelled, two weeks is too long. I hope to never ever deal with them again.

January 3rd 2012, I mailed several boxes from Jacksonville, FL 32218 USA to myself in Suva, FJ. Items missing were DVD and flat screen TV. After customs checked and informed me that items were missing, I agreed with Carpenters to wait because they could be delayed. Two weeks ago, FedEx e-mailed me to pick up my items. I went to the Carpenters Shipping office twice and each time, they claim they will get with me. I call and they claim they will call back. My items are here is Suva but they will not release them. They refused to give me form to report the loss. They continue to say they will get back with me. I need my items, please assist.

This crazy driver was doing 75mph in a construction zone, ran me and another car off the road nearly missing the barrier. This is a dangerous zone on I75 through Macon, GA. I see how many driver complaints that have been made and it makes me wonder if FedEx will do anything about it. Well, I have. I have called the Sheriff's dept in Monroe County and they will try to stop him. I will post this on Facebook, Tagged and Yahoo. I cannot believe that you allow this to happen so often. Fed up with FedEx drivers! Maybe, it will take a crash and someone killed for something to be noticed. Believe me, this will get noticed.

The wardrobe box held my personal belongings with a hanger bar for hanging my clothes. The top and bottom of the box looked like opened and I have taken many pics to show the damage. I had my prescription meds in the suitcase inside the box and when I moved the box to view it clearer, one of my meds fell out the bottom of the box. I doubt my meds are even in it. I have not opened the box yet. I want a FedEx rep to visit and open the box with me and more pics will be taken then. I'm appalled at the way FedEx handles packages and how they try to deny all their claims. Please acknowledge you received this complaint. I will be seeking legal representation for disregarding this notice! I want the response to be immediate. Totally dissatisfied!

I made an online purchase that was supposed to arrive in two days. On the second day, the FedEx package tracking website indicated the package was placed on the truck at 3:32am. (Great!) At 7pm that day, still no package. I called and was told that drivers deliver until 8pm and that I should wait. At 8pm, still no package. I logged into the tracking system and the driver changed package status to "Delivery Exception" indicating that at 7:41pm, delivery was attempted but the customer (me) was not available. That is complete **! First of all, the package did not require signature for delivery so why wasn't the package left on the porch? Why didn't I get a door tag indicating the attempt?

First, I had to call them to give directions to my house and they still must have delivered my package to the wrong people because according to their tracking website, my package was delivered. This is not the first time this company has messed up, they have delivered other peoples packages to me and I had to call them to get them to pick them up. I also ordered a game from Blizzard three weeks ago and the driver tried to call me. His phone came up blocked number. I don't answer blocked calls. If I hadn't looked out of my window and seen him pulling out of my driveway, I wouldn't have got that package either. The driver was too lazy to get out and knock on my door.

A consignment was sent through FedEx from Makkah on March 04, 2012 which was what I was supposed to receive in Khafji. But unfortunately, I couldn't receive it till date. I have tracked my consignment and found that it is still kept in Dammam. I have also contacted with FedEx customer services office in Dammam on March 12, 2012 through your office in Khafji and the concerned person promised to send my consignment in Khafji. But situation is still same and package is not yet received.

FedEx repeatedly leaves packages on our front steps. I wish that you would educate your drivers, as UPS evidently does, to not leave packages on front steps of people who live in rural areas with attached garages, people's entrance doors on those garages, back doors. We usually do not use our front doors! Package left on the step, worst rain storm of the season equals ruined items in the box. I guess I'm lucky it was there at all. It was an open invitation for theft. UPS has never left a package on our front porch nor a note to pick up a package. What is up with that? FedEx lost my business long ago and will continue to lose it if they don't change their delivery practices. I just wish people who send items to me would not use them. Thanks.

I am fed up with FedEx's failure. I placed an order with Amazon using their prime service, 2-day delivery promise. But due to FedEx's incompetence, they can not find my address. Postal service finds me with no problem, also UPS. Just the lazy scumbags at FedEx couldn't. They (FedEx) should just exit the package delivery service all together, and just leave it to the pros.

I had a new vehicle hitch kit sent via FedEx Ground from a reputable car parts dealer. The website showed a delivery date of March 12th and that Sunday (the 11th) an updated page with my tracking number showed the package to be delivered the next business day. So on the 12th, I spent an hour at work from 9 am Central to 10 am Central and then returned home. It was the first real nice day of the year so I opened my garage door and proceeded to start assembling a bike rack I had bought to go on my new car hitch (bike rack was delivered USPS on Friday before no problems). I was also working on my mountain bike. I was anxiously awaiting my new hitch package so I could mount my bike rack, my bike and go riding.

I was supposed to receive a printer in February. It was boxed in a book cover (Oxford box). Due to a delay in the system, I never got the package. I filed a claim and have not got a request back.

FedEx Insurance: Focusing pin on an insured telescope was bent in transit. It was packed in a custom foam fitted wooden case with outer cardboard marked “FRAGILE, GLASS”. FedEx simply denied repair claim even though manufacturer states that this most often occurs from an excessive end impact (box also said Do Not Stand on End). Why bother with insurance if it is simply denied without recourse?

I sold glass mosaic through eBay and shipped via FedEx ground. I packed accordingly with Styrofoam, bubble wrap, corner protectors, everything (I have been shipping this material for years, but usually use UPS) and added insurance to the package. I added "fragile" signs to the box. The box arrived visibly damaged and so was the material inside it. The receiver sent me pictures of the damaged material and filed a claim with FedEx for the amount of $1100. FedEx replied saying I (as the sender) have to file the claim and closed his case. I did file the claim and received a message stating it was denied because the item was not properly packed. Funny enough, there were no images of the exterior package or interior protection included in the pictures the sender provided to FedEx. So how can they say it was not packed properly? What a joke, this is stealing! I paid for insurance and now there is nothing I can do about it?

On Friday, March 9, 2012, FedEx attempted to make a delivery to my residence and claimed no one was home to sign for the package. I had the driver made an effort and drove up the driveway. He would have seen that my husband and I were in fact home and in our garage. I called FedEx, and I was assured the package would get redelivered on Saturday March 10, 2012 before noon. As noon approached, there's still no package, so I viewed my tracking number and found to my disgust that the driver had listed us not home once again.

A package was tracked as being delivered on 3/7/2012. Unfortunately, the package was not at my front door as FedEx claimed. Following several phone calls, FedEx admitted that the driver had delivered it to the wrong house and it was my responsibility to contact the sender to try to work out the problem. I am not sure why it is my problem when FedEx made the mistake.

My package was set to be sent to me overnight on Thursday, March 8, 2012, but it was not received. When I contacted your customer service line, I was told that the delivery guy left notice stating that no one was home when they attempted to deliver. I explained to her that I work from home, was home all day, and could not go anywhere since I also had a flat tire. I also the package did not have to be signed for and could have been left on my door. She then said a manager from my local office would contact me. She put me on hold and disconnected our call.

Delivery was scheduled for 3-8-2012 from out of the Johnstown, Colorado location. I came home from work (I was down in Johnstown) and no package. After checking online to track the package, it showed that it is delayed in Johnstown because of a weather delay. I spent all day about 10 miles outside of Johnstown today and the weather was 40 degrees, sunny, and no wind. I called FedEx and they told me if the driver felt unsafe to deliver because of the weather, then he would not! I don’t know what kind of working conditions these drivers expect, but 40 and sunny are pretty good for me! I am extremely unhappy with this blatant lie regarding what seems to either be laziness on a driver’s part or false paperwork at the office level. Customer service told me if the driver felt safe enough to come up tomorrow, I will get my package. Here’s hoping for a 70+!

I paid for overnight delivery, and it never showed up. I called FedEx. The lady on the phone couldn't get her computer to work. I called back to whom I bought from. They said it's my problem and that FedEx showed delivery. I ran back all security cams; no FedEx on my property. Seven days. I am out the money and no order. And this is not the first time! When I buy online and they ship FedEx, I cancel right away. I have a my attorney looking into this sign. FedEx sucks.

I paid an extra $20 for shipping, and it was supposed to be delivered today. I stayed home all day. No package or delivery came. What a productive day. I guess I will be doing the same thing tomorrow.

Last Monday we had a package on our deck. I looked at address and it was dropped off to our address and should have gone down the block. I called FedEx and they gave me every reason why they are not coming back out to take it to the correct address. They even wanted me to take it to the correct address. Today FedEx showed up, 8 days later, to pick it up and take it down the block. The package was picked up by the owner last week (Monday). This happens all the time even dropped off to another area. Both UPS and FedEx do not drop off to the correct address and act as if they are not at wrong.

Shouldn’t it be illegal to charge for shipping insurance and not pay damage claims? I shipped antique neon light to an eBay customer and hand-delivered it to my local Fed Ex store. I told the lady behind the counter what was in it and if we could mark it fragile. She didn’t. It broke. They denied the claim. I lost. I guess I'll see what “brown” can do for me from now on.

I own a small business in London, Ontario. I ordered business cards through FedEx Office (Kinkos) at 275 Dundas St. I had no problem setting up the business cards; the individual who helped me was very pleasant and professional. However, when I went to verify the layout the cards the next day, I was served by a grey-haired woman who snapped and shouted all the way through. The service was so bad that I was reluctant to return the next day. My fears were justified; the grey-haired woman was there, stomping around, yelling and screeching at everyone. I have no idea what makes someone behave like that.

Over the years, FedEx has gone from a top company to one that I will no longer use or recommend. Their service in the past years had been impeccable; however, this is no longer true. It appears they now refuse to walk to the front doors to deliver an item but either toss it on the driveway or leave it under the mailbox which is located at the end of the driveway. This can obviously cause some problems, especially if it is snowing and a plow comes by and there goes the package.

On February 28, 2012,a package (uncovered) was left at my front door that was not meant for me. I called the only number on the package (Jay's Discount Corp. of NJ) and that number was answered by a machine that only acknowledge the number called.

Waybill no. ** (I have learnt it by heart) was shipped on February 22, 2012 but not delivered till now. I have visited the office of FedEx at Gaborone twice. Only during my second visit told me that customs require original invoice. The same was emailed just in few hours but without success. I have spoken to Fiona who did not know anything, although emails have been already sent by me. The day is about to finish and there has not been a single status update even after requesting for it every time. I’m always giving my cell number and she always said I know it, sir. I have never faced with this kind of situation. We have been using DHL and TNT. Please investigate and comfort the customer.

Very happy with FedEx! I know this is supposed to be a complaint but after reading all these complaints from other people about their bad experiences with FedEx, I had to write that I however was very pleased with the delivery of my package! I read the complaints earlier this morning and I have to admit it got me a little worried! I was thinking, "great, I probably won't get my package till late!". Then just a few hours later, my package came with no problem! The scheduled date for delivery was for today and well hey, it did come on time! It even came earlier than my UPS package that was out for delivery today, but haven't received yet thinking it probably just depends on the delivery driver.

I received a shipment from FedEx on November 18, 2011. At that time, I was told that I would be required to pay $94.00 for freight charges. I then refused the shipment and told the driver, A. ** #**, that I did not know what the charges were for and that I refused to pay for them. At that time, he stated that he could call his supervisor to see if the charges could be waived. He called and spoke with his supervisor who agreed to waive the charges. I was informed of this by the driver and at that time, I agreed to accept the package.

I ordered a pair of shoes from eBay (international seller) on Jan.18. After weeks went by and I have not received item, the seller provided me the tracking. I looked up the tracking and it stated that it was delivered and signed by A. ** (no such person live at my house with that name) on Jan 23. The first time I called, FedEx rep.said FedEx attempted to deliver and no one was living there.

I was expecting a package to arrive on Friday, 2/17/2012. I checked my office computer at 6:15, and it said the package was delivered at 3:14PM, and that "no one was home, and it was left on the front porch". I walked across the street to my house, and there was no package. My wife was home all day, and said nothing came. I called customer service, and yelled at the automated voice that I wanted to speak to a human operator, and a real person picked up! She told me they needed two days to check it out.

Recently, I sent a package to Spain. It cost $127.00 to send from Miami to Madrid. The package contained a leather jacket. I put the value at $300.00, just in case it got lost. Now, customs in Spain wants me to pay 22% taxes over the entire cost of the package. The $300.00 value, plus fees. FedEx never communicated these extra fees, when sending a gift to Spain. Now, the package is being held in customs, until I can pay 103 Euros, just to get it out. They say, "read the fine print". I say, "no more FedEx".

Here is my tracking number. Look it up yourself. FedEx is a joke. I have since contacted all my vendors overseas and demanded never to send anything be FedEx again. You people suck.

I was heading home from work traveling west on Airport Blvd near Amarillo when I observed a FedEx truck veer over into the turn only center lane to pass vehicles while it traveled west in front of me. This was during heavy traffic at about 3:50 pm on 02/17/12 while Bell Helicopter employees were leaving work. I believe the license plate ended in ** or **.

I recently got my tax return back and decided it was time to replace two computers for me and my wife. We ordered them back to back. My wife's was finished and delivered to FedEx in El Paso, TX a day before mine. My wife's computer left El Paso in less than four hours. Now, fast forward a day and my computer is delivered to FedEx in El Paso. It is now three days later and my computer is still enjoying its vacation in El Paso. I called "customer service" to attempt to possibly end this vacation. The lady was happy to inform me that my package had been delivered to FedEx three days prior. I asked if that seemed weird to her and then explained how my wife's computer had no vacation. She explained that when two packages have different types of shipping, the times will vary. Great. The two packages had the exact same shipping and are, in fact, the exact same product. She then tells me that there could have been a customs issue. No. The computer went through customs as it was entering the US and before it ended up in El Paso. I proceeded to point out that she's just making stuff up and she tells me that she doesn't know and has no further information.

Exactly one week after shipment of this USB memory stick from our offices in Chicago, the package had still not been delivered to an address in Central London. We called FedEx customer services UK a few times to check on the status and were originally told that their driver could not find the office, and then that he had tried to deliver the package twice but there was no reply. This was not possible because the office was occupied at all times, so he must have gone to the wrong address or just not tried to make contact. FedEx were supplied with a contact telephone number from the very start, but when I asked why their driver did not use it I was told that drivers do not carry mobile phones. I was told that in the event of non-delivery the driver can radio this information back the control office. I then suggested that the best solution would be for your FedEx office to ring the customer on the driver's behalf to inform the customer that he was waiting outside the premises, but was told that it is not company policy to telephone the customer!

Background: online purchase of stovetop from Designer Appliances. It started out ugly product was out of stock, so it took an additional two weeks before they received the product in their warehouse. Designer Appliances filled the order as stated a day or so after product was received. This is a gift to my son moving into a house 02/01/2012.

While I was traveling north on I75 near the 285 interchange on 2/7/2012 at 4:30 pm, the driver of FedEx tractor number 19296 pulling tandem trailers changed lanes forcing me into the next lane which had heavy traffic. I could see the driver clearly in his rear view mirror and am quite certain he was looking at me. After this incident, he continued north changing lanes like he was driving a sports car instead of a trailer rig with two trailers. The last I saw of him, he was in the far left lane driving very fast.

On 2/8/12, you had a delivery truck driver unit number #786350 at 10:00am here at everglades lakes mobile home park for 55 plus here in davie driving like someone crazy with no car for any one on foot or in a car. I was at my mail box as he came speeding up the street and I jumped out the way because I thought he was going to hit the back of my car and me. He stopped right on the back of my car so as I began to pull away, he blew his horn (I guess because I was getting in too slow) and I motioned with my arm for him to take it easy and slow down.

I'm really angry with FedEx cause I ordered some parts for my bike and I was supposed to get the package between February 3th and February 7th and so far I didn't get anything and it's the second time that I called and they told me that the package is in the facility near me cause they attempted to deliver to me but nobody answered the door which is not true cause my wife was home all day and nobody rang the bell or even leave any paper at my door saying that they attempt to delivery. And what make me more mad is that I called and they keep telling me that they don't know if the package is in the facility or in the truck for delivery and in mean time, I don't know where is my stuff and time is going and package nothing! FedEx really sucks.

Tracking said box was on truck for delivery early this morning. Delivery never happened. Delivery is slow enough. Arrangements were made for someone to take delivery. If you claim it is on a truck for delivery, that delivery should be made. This is very poor business practice on their part. This is why I always use USPS.

I called 1.877.777.6040 on Monday, February 6, 2012, to schedule a 2-box pickup. I was informed that it would be Tuesday, February 7, 2012, before the pickup would occur, and gave a pickup confirmation number. Late Tuesday afternoon, I noticed that the boxes were still sitting here, so I called FedEx, and was told that the pickup was still on schedule. I came in this morning, and the packages are still here. I called FedEx for the 3rd time, and was put on hold, and then told that a man named Will, would be calling back. Will called back a few moments later, and asked me to read the numbers to him below the bar code. He then said someone would pick up the box today. I corrected him, and told him there were 2 boxes. I am extremely dissatisfied with FedEx. What is the purpose of the pickup confirmation number? The customer service was poor, and not one person I spoke with, even apologized for the mix up.

I stayed at home an entire day and waited on my package. I missed class and everything. At 4:40 pm I get an email that says FedEx attempted to deliver my package but no one was there. I know or a fact that I went nowhere. I called FedEx and they said there should be a yellow door hanger on my door. There was none. No one even attempted to deliver my package like my time is not valuable. That is ridiculous and very unappreciated. So now I have to waste another day tomorrow waiting for my package and no one may come again. I am livid!

I have had multiple issues regarding FedEx. My job requires me to work from small towns in the middle of no where. Being so, the closest FedEx drop point is 45 minutes away. I rely on FedEx for almost every thing, from my medical supplies to personal shopping as we are in such a remote location. Every week my job requires me to send off 3 standard over night FedEx envelopes to our home office. I have been dropping the packages off at the lodge for our company and FedEx picks them up every time they make a delivery. Yesterday, I was told that no more packages would be picked up even if they were there for a delivery.

I sent several pieces of instrument using FedEx a few months ago. I did not put a declared value because I thought FedEx, as a delivery company, should do a reasonable job as it should do. Unfortunately, all items in the package were badly damaged from dropping and crushing. The FedEx refused to take the responsibilities. It seems that many people on this board had similar experience with FedEx. What can we, as customers, do about this misconduct?

I bought a gift and purchased two-day air delivery (by the way, it was in Sarasota, Florida going to Naples, Florida a two hour drive maximum). It was placed on a truck at 8:24 am in Naples, Florida for delivery and we were told the driver didn't have enough time to deliver the package. Wow, they are really loaded down and it's not even Christmas. Phone call with agent and a supervisor were totally unsatisfactory. I was told it wouldn't be delivered (at all now). I have to pick up. They are not open on Saturday or Sunday so Monday is earliest. My grandsons birthday is today, Friday, and I can't get until Monday. Don't set expectations that it would be delivered via an email stating the package was on the truck for delivery at 8:24 am on the correct day it should arrive (dumb move)! We will be contacting company where purchase was made. We will never ship via FedEx and the handling of this was ludicrous. No customer service. Company stinks. Hope they fold in this economy.

I received a single notice of missed delivery from FedEx on February 2. They marked it as the third attempt. Either there's a lazy driver or they're shorting their customers to reduce repeat delivery volume. I called customer service after I received a message stating that they could arrange for a drop off at a FedEx/Kinkos location. The rep told me that I either had to go to their processing facility in the Bronx or loose the delivery. I do not have time to go 3 hours out of my way to a place that isn't connected to public transit today, or I will miss work.

I received a package on 01/11/2012 from FedEx. The driver left the package on my front porch. When I realized that it was something I didn't want, I took the package unopened to a FedEx office near my home that same day. It has now been 4 weeks and the sender has yet to receive it back. FedEx claims they don't know where it is. Now, I am on the line for something I don't even have anymore. FedEx is a horrible courier service!

Well, I guess I owe FedEx an apology. I found my $90 package in the brush beside the front door. I honestly did not see it until a neighbor across the street said he saw it dropped off. I could not see it from the garage or walkway when I stepped outside searching for it. He hid it good.

Tracking info said it took 6 days for FedEx to get my $90 package here from California and that it was delivered at 9:30 am to our front door. Let's see, we have good street signs, our address is on our lamp post, and it is a bright sunny day. My guess is the ** driver did not want to drive our gravel roads and get his **truck dirty, cause they never arrived. After dinking around with their automated phone service for 20 minutes, I was able to speak to Alfonse who promised a response within 24 hours. Do not ever use FedEx! USPS has delivered every time within 2-3 days. This has been horrible. I don't like being lied to. There are a lot of good people that want to work out here. Give me that driver's job and I will earn my pay!

I placed an order through Macys.com on January 4th, 2012. I did not get my order so I called FedEx and they had no idea and said they would do an investigation. I was told that I needed to call Macy's and have them make a claim. I called Macy's and eventually found out that there is an investigation and that 2 of the sweaters I ordered were no longer available. She had what was available reshipped to me on the 14th. I was not given a new receipt or tracking number from either place so I went to the store.

I was given a delivery date of 1/28/2012, which was a Saturday that worked out wonderfully for my scheduling. I stayed home all day awaiting the delivery of a very important package, checking the status periodically throughout the day for any changes or updates on the whereabouts of my important delivery. Only for the time to get down to close to closing of the business and me giving it a last stitch effort that maybe the driver is still on his way to my home since I know he hasn't come yet being as though I sat in my living room by the front door the whole day.

What about packages that were never delivered and then "destroyed" by FedEx customs? I ordered my wedding dress from a dressmaker in Portugal. It was delayed at FedEx customs for two days because they apparently needed to know if it was "woven or knitted." When they finally received the answer from the dressmaker, I had already called them inquiring about it. They said I needed some special number to have it sent to me. I knew nothing about this.

We moved back to NY 2 years ago, and ever since, we have had horrible service in this area with FedEx. Any package that requires a signature, the driver doesn't even try to deliver. We've watched him run from his truck with a door-tag, slap it on our door, and run. This has happened twice in the past week alone! He never knocks, or rings the bell, just door-tag and run. By the time I hear the truck pull up and run downstairs, he's taking off like he's just robbed a bank. Not to mention, the last package that didn't require a signature, somehow he put in my garage, and didn't leave any notice that he had delivered the package, or where he put it.

Let's just say that FedEx should be ashamed of their employees and their customer service. Without naming names, dealing with the Jackson MI facility, was my worst nightmare. Pass the buck doesn't even begin to describe the runaround, and failed attempts to actually speak with someone, to admit their gross delivery schedule mistake. Doesn't anyone take any responsibility for their jobs anymore?

We worked for days on a proposal, delivered it to FedEx in time to have it shipped. FedEx had a "mechanical" problem, didn't notify us of the problem and the proposal arrived the day after it was due and was then rejected. It seems there should be more compensation than just the shipping fee. I am very dissatisfied with FedEx!

1/25/12 at 11:36 am. FedEx stated that my $300-plus package was delivered to my front porch. I was home at this time! It was not delivered. I have contacted FedEx twice and am waiting for a response. They were not helpful either. I hate FedEx! They need to go out of business.

I sold four deli scales on E-Bay to one customer. I carefully packed the scales with bubble wrap and plastic air pillows. I also labeled the box with an 8-1/2" x 11" saying "Do Not Stack - Fragile". The scales were insured at the sale price which was $450.00 (originally bought for $1800.00). The recipient called to say three arrived safely and one damaged. I immediately called FedEx to start the claim process. They took my information and told me someone would be in touch. Two days passed and I called again, this time to find out the process takes a week. So after 9 days I called again and was asked if I had sent any supporting documentation in. I was bewildered, "What documentation and where do I send it?" I asked. All of that information is on your claim form. "What claim form?" I asked.

On Tuesday, January 17 at 183 West at the Grauwyler exit at around 5:15 or so pm, a FedEx driver of AA race tried to run me into the wall. I was in the Grauwyler exit lane. This was my lane to exit and he sped up as the lane was narrowing an end. I could see him as he angrily sped up looking at what he was doing to me directly.

I received a call from FedEx to make sure someone was going to be home on 12/22/11 at 4:30pm to sign for the package. We stayed home that night and didn't do other things as planned as this was a Christmas Present. That night, we called the toll free number spoke to different representatives. It was back in the Lebanon FedEx office.

I had a very bad experience. I wish I had not asked my cousin to use FedEx to send me the parcel from India. First of all, it was delayed to be delivered to my office. Secondly, instead of delivering the parcel to my office, they called me that the person who came to deliver could not get the address, when this is within Kampala City. Then when I picked it and when I came home and checked it, there were some traditional punjabi clothes, trouser, t-shirts & turban missing. When I complained, I was told that I check with them after Christmas holidays.

I sold an item. I packed it with depot personal and carriers OK. I shipped the item and it was dropped a number of times destroying the item inside. I have people who viewed this. I filed a claim for replacement values and shipping. The refund came to 1/3 of the claim. They ** me.

My complaint is that FedEx cares so little about customer satisfaction and about their employees, that they have no way for the public to submit complaints or compliments about their employees. I want to elevate a compliment about an employee that was spectacular and it will not be heard! FedEx needs a kick up the **.

I shipped 2 boxes to Portland, OR which were never received. I was told they would follow up with the driver and would call back in 2-3 days. When I never heard from them, I called back only to be told again that the boxes had been delivered on the appointed day. I explained I had already been through this and had a case # only to be told they had not had any follow up and would call me back in 2 days.

I am going to stop ordering online from any retailer that I am not already familiar with because if that retailer uses FedEx, I will not order from them. Tracking information indicated that my order was delivered yesterday, but it wasn't. When I called FedEx last night, they said that they would put a trace on the package and that the driver would contact me within 24-48 hours.

I received a tracking number from FedEx and tracked my package. It was loaded on the truck for delivery on 01-04-12. There was no delivery. I called FedEx and said they need directions, so I gave it to them (also the phone number for the driver to call if he needed help). On 01-05-12, FedEx called and said they needed directions again. I provided them with my phone number again, but got no delivery, nor calls. On 01-06-12, I called FedEx, and they said they were on the truck for delivery. I gave them directions and my phone number again. What can I do to get my package?

I use FedEx services for more than a decade and for more than 5 years since I moved to work in Japan. I always followed their instructions carefully and strictly. I did ship the same dangerous material (requires MSDS and UN ID number) many times to few European countries. However, in December 2011 I attempted to ship again, but was returned back because the customer's declaration for dangerous goods for non-compliance.

I ordered some parts with a delivery date of 01/03/12 to ** Anna IL. I checked the tracking number and it said the package was delivered at 09:30 AM with a note ''left at back door'' . This is not the delivery address. FedEX was contacted about the mistake. The clerk said they would start a track on the packages. When I returned to my home, ** Anna IL, the package had been left on my door step, after being opened. I left the packages on my door to load in my truck, and went inside my home after notifying FedEx that I had possession of the packages. I returned outside, and the packages were gone. i called the Union County Sheriffs Office to make a theft report. In the meantime, I called the FedEx line to be told to call back in 30 minutes.

I went there to Fedex, bunch of documents for my daughter's visa. The documents were supposed to be sent to San Francisco from Santa Clara which was 45 miles away. Without telling the rate, he started the process. Then after everything was packed, I found he missed one latter I gave. So he opened the envelope and put it, then applied tap on that. Then he told me the rate was $27 which was too much because the destination was very close. Also, he said it will be delivered the next day in the evening.

I shipped a package from San Diego, CA to Missouri on 12/21/2011 with guaranteed deliver of 12/24/2011. My package was not delivered until 12/29/2011. They claim "weather" delay. That is a bold faced lie. There was no inclement weather in CA and in MO. I will never, never, never use FedEx again!

On the 28th of December, one of their driver's pulling trailer 816996 on I-30 East (city of Rockwall, Texas) was doing about 70 miles per hour in a 60 MPH zone. He was following too close to maintain safe control of that tractor in the event of sudden hazardous driving conditions. Your safety department needs to re-enforce safety while your drivers are out on the roads! I have a commercial driver’s license and know that this is one of the ways that "unprofessional drivers" attempt to intimidate drivers in smaller vehicles. See Sec. 545.062. of the Texas Transportation Code.

FedEx claimed to have attempted to deliver an important package two days running, even though three of us were here each day, waiting for and looking out for the package. Clearly the driver made no attempt to deliver, no door tag was left. They simply posted it as "customer unavailable". Simply untrue. What did FedEx offer on each day when I called? "Our apologies for your inconvenience - but there is nothing we can do about it."

On a certain date, I was expecting very important documents. I purposely stayed home to receive such package. Instead, I received a sticker on my mailbox. It seems the FedEx delivery guy was too lazy to ring my doorbell to notify me of my delivery. After immediately notifying management, I was told they could not do anything about my so-called "missed" delivery (#**) for that very same day.

On December 22nd, I placed an order with Amazon for an inflatable mattress to be delivered the next day. I paid for the overnight shipping, verified it was at my sort facility on December 23rd. It was on the truck all day and back at the sort facility that night. The next day (late), I asked the driver why it was not delivered on time when it was on the truck all the day before. His reply was "I had too many deliveries". I told him my kids were spending the night for Christmas and they had to sleep on the floor because my shipment was on the truck.

I ordered a 37-inch HDTV from walmart.com. The FedEx delivery man arrived with the package on the appropriate date, 12-24-11. He smiled and said, "I have a TV for you." I could see one side of the box and it looked fine. I signed the form and he set it inside my house. As soon as he left, I slid the box into another room and immediately saw that the other side of the box had significant damage. There were two holes (the largest was 5 inches by 2 inches) and two tears of about 5 to 6 inches each. The box is still sealed but I can feel breakage through the holes.

Unfortunately, I was not surprised to see so many recent complaints. I ordered a doll for my niece through American Girl. I spent the extra money for a 2-day delivery and it got to the nearest center on time. For two days it has gone on the truck and no delivery. When I keep calling, I keep getting told that there is "high volume". The week before Christmas seems like it would be expected and that they would make provisions for that. The only solution I have is for me to drive an hour and a half to pick up the package. I plan on demanding my money back from American Girl, but I will definitely not purchase from any company that uses FedEx. Maybe at some time the company will understand their own mission statement that is listed on the website. If you don't believe in following it, why post it? I will never use FedEx again.

I paid over $10 a pound for a 2nd day package delivery from Mesa, AZ to Marietta, GA. It arrived midday on the 3rd. I see that Memphis has been backed up for 4 days, but not a word about that when I shelled out $54.55. Never again! The Local rep said there might have been snow in Memphis and I would have to file out a claim.

I have 3 or 4 deliveries from FedEx from so far. And all the time they were left on my front door, and online status says, "Left at front door. Signature Service not requested.” This is unacceptable as people steal locked cars in Detroit! UPS never does that. Even if signature is required, the delivery guy comes several times to deliver to hand. If things get lost as several people mentioned here, customer is left to deal with the seller.

Avoid the FedEx Distribution Center in Boone, NC at all costs. These people are rude. My delivery was late due to driver becoming ill. There was no back up driver and I was not informed that my packages had been returned to the Boone Distribution Center. At 5pm, I began searching for information and I found out their driver became ill, etc. I called the 800 FedEx number and learned I had to be in Boone by 6pm. I collected my tracking numbers and drove 45 minutes to the distribution center.

FedEx delivery is terrible. They are too lazy to knock on the door unless they have to get a signature. Their service is late, they just live packages on the doorstep and have delivered to my doorstep as late as 10:30 p.m. I will only use USPS or UPS. Beware of FedEx’s crappy service. I saw on the news today, 12/21/11, where a FedEx fiver was caught on camera throwing an LCD large screen monitor over a fence and the item was completely damaged.

Not even one star. I was sitting at home about two feet from my front door and I heard a scratching on the front door. I looked out the window and saw the FedEx guy walking down my sidewalk. I yelled out to him “I am here.” He did not ring the bell or knock on the door. I called the 800 number before he even got out of my neighborhood. I ended up meeting him at another location. That’s a lame effort on his part to deliver the package. I guess there is kudos for those delivery drivers to at least make attempts. There must be a time issue. It takes more time for someone to answer the door and sign. But just as long the driver rolls up to the house and places the door tag on the door, that is deemed "attempted". That’s a very poor service. I am disgusted and would not recommend FedEx to anyone. I had even taken the day off from work to receive the package and this is how I am treated.

It is not the first time that FedEx disappointed me. Two years ago FedEx dispatched by mistake my nephew's passports to Jacksonville instead of Fort Lauderdale. They had to rush to their office to pick them up prior to leave from Miami airport under a wet day and with 8 suitcases. They almost missed the flight.

The tracking site said my package would arrive on schedule. Not only did it arrive two days late, but the driver put it in my rural mailbox instead of bringing it to my house. My mailbox is 1 mile from my house. I was unable to get the package in time to wrap the contents and ship it to Washington in time for Christmas. All the driver had to do was drive to my house as he had done many times before. That is a federal offense. How can I report this lazy driver to someone who cares?

I am supposed to get a phone and a phone battery replacement separately in the mail. I got my phone with overnight shipping on time. The battery was suppose to come either then or today. I did not. The FedEx truck delivered a package to my neighbor and not me. I am severely angered. I have no phone to use. I’m losing my social life. I have anger issues and I’m mad.

Not delivered on time. I was told that there was ICE in Memphis, TN. . . sorry! I was told by the Manager in Lenoir, NC (the destination terminal, her name is Sherry), that they have been backed up in Memphis, TN for 4 days!

I have waited since 12/2 for a damaged package to be picked up. FedEx delivered a package to me on 12/2, dropped it over my fence, that was locked and said beware of dogs, and my dog ate the package, and destroyed the item. I called right away, and they were coming to get it, and issued call tag 997-337-250-190-654. The package has been on my porch since 12/2 waiting for pickup. I have called everyday, spoke to Rosalyn, Dianne, Daniel, Brenda (who was of no help at all!), Angela and Douglas, who all told me FedEx would be here today. But today has never come because no one has come yet. This is a $200 item sitting on my Wal-Mart account.

Terrible customer service and late shipping, I have nothing else to say.

I ordered item on the second day and paid $15 for package to be delivered as such and also on the tracking to be delivered on 11/30/11. Noted on truck all day on 11/30/11 and there’s still no package on 12/1/11. I needed the item by yesterday or I would not have paid the extra fee for shipping. Now the driver wants me to call and I called and he will not answer the phone on the cell phone he provided.

FedEx drivers are speeding, running stop signs, backing up in residential driveways, and threatening. For 7 years, I have tried to contact FedEx about drivers speeding, running stop signs, and backing up in driveways. This has fallen on dead ears.

FedEx sends an email aat 9:00 am stating my package was delivered to my front door at 8:30 am. No package. I search the property frantically and walk around the neighbors. I call FedEx and they say they will call the driver and call me back. They never call. Then I get another email at 1:00 pm saying they dropped the package at my front door at 2:30 pm. The package arrives at 5:00 pm after everyone has panicked all day. I get a call from the FedEx lost package department 36 hours later asking me if I have looked under bushes and walked around the house. I doubt I will recommend them again.

I must say this is out of charter for me. I very rarely get to the point of publicly complaining. However, this is going to be my first time venting and expressing my disappointment with EedEx. I get home Tuesday, 11/22/11, with a signature card from FedEx stating this is the second attempt. Okay, not. But that aside, I place the card on the fridge to sign than place on the door for the delivery. However, as many with children understand, some stuff happens. I forgot to sign and place on door when I got home on Wednesday, 11/23/11, another signature card is on door stating the third and final notice. Okay, I'm upset!

Our courier box was taken and some product missing in my FedEx courier box.

FedEx DC couldn't get the first package to me because they didn't ring the bell. I had to go downtown to pick it up. For the second, I just told them to send to the local FedEx Kinkos in Silver Spring. After the tracking sheet said it had been delivered, I went to pick up. They couldn't find and told me to come back the next day. I did and they couldn't find. I showed him the tracking sheet. He told me to call the 800 number. I told him he should call and give me service. He refused. Terrible, terrible service.

Some jewelery I forgot in San Francisco was shipped to me by the hotel. The shipment arrived safely in Australia, but unfortunately the FedEx deliverer ignored instructions to leave the package in the electricity box on two subsequent occasions. Despite giving them phone instructions on both occasions, and finally left a message to say that the package would be returned to sender due to failure to instruct. FedEx Australia have acknowledged that the delivering officer ignored instructions, and kept leaving notices that he could not deliver due to my absence. I had left all the signed discharges in the electricity box, as instructed.

I had a package shipped from West Chester, PA to Shavertown, PA. It is a 2 1/2 hour drive. If that was supposed to be 2nd day express shipment well it is now 2 days later and according to their website the last activity is, it is leaving Coatesville, PA at 7 PM 2 days ago. It does not in any way take 2 days to make it 100 miles, I could have just driven there and gotten the package in less time and for damn near the same price. **** Fed Ex, I've worked for UPS and I almost always get packages from them and never had an issue thus far. They will be getting all my businesses from now on, hell! I'd rather ship something with UPS.

I work for a business that does a lot of musical instrument sales on Ebay. Just in the last month, Fedex has lost 2 very expensive guitars as well as damaged 3 beyond repair. When I called Fedex (because 2 of the claims were denied), I was informed that Fedex does not insure packages and they do not offer insurance. I said, “Then why does the rate go up if I increase the value of the package?” She said it was liability. Obviously, it is liability insurance but she wouldn't say it. Everyone at Fedex calls it insurance except for the claims reps. Dealing with them is an absolute nightmare. Two of the boxes were crushed, but both of the claims reps said they don't see 'any sign of mishandling'.

On November 11, I was to receive a package. I knew the package was heavy and large and would not fit in my car so I purposely stayed home from work so that I would not miss the delivery. As I was waiting, I was also tracking the package online.

** is wrong with FedEx Logistics? I ordered something on the 7th and paid extra for 2 day shipping. The item is being shipped from Indiana to Missouri, a day's travel at worst. Tracking shows Indiana to Chicago to Georgia? What? Suddenly, my tracking status changed from the 9th delivery to the 10th. This is not what I paid for. **. I won't be using FedEx again and be warned that I won't buy anything from any online stores anymore that use FedEx exclusively as a shipper.

I called FedEx the day before my shipment was supposed to arrive and explained to them that my doorbell doesn't work and asked if the driver can contact me by phone when he/she got to my house. The customer service representative told me it would not be a problem and made a note on my account.

Very bad service! (Yes I am angry; you probably get this a lot!) This is my second email complaint today, and I also called you twice. All I received was fake information; your staff keeps postponing my problem. I understand things may go wrong, but this is not about things going wrong, this is very bad customer service.

A FedEx delivery driver damaged a retaining wall on my property. Her supervisor suggested that I use my homeowners insurance to cover the damages. The accident occurred on August the first. I have yet to meet with an adjuster with an appointment scheduled today. I have talked to the legal department, risk management, customer advocacy, and promises were made that someone would call me in the middle of September to settle my claim. Nothing happened. I had to replace the wall because it was unsafe to the public, people, animals, and vehicles. It is the end of October and no one has come to the location of the accident. I am 70 years old and this is the worst customer service I have ever experienced in my life.

I ordered a dock and an iPhone from Apple on October 22. The shipment was in two parts. Fedex delivered the dock at my residence. Now when the phone was due to be delivered, they keep saying I gave the incorrect address and there is no buzzer number. I called them up so many times to give out the buzzer number. My question is, how did they deliver the first parcel if the address was incorrect?

Deliveries never arrive. Checking tracking information of no value as they are fabricated stating delivery attempts when none were made. I'm home now awaiting delivery on 11/25/11 for an overnight item sent 11/13/11 (after being returned to sender and re-sent). Promised delivery this morning and another no-show. Witnesses that we were here with door open waiting for delivery though again they claim two failed attempts.

Horrible! Since last week, I've been waiting for a package that was only supposed to take 2 days via FedEx. The super dumb diver didn't have the sense to ring the door buzzer. Three times he "missed" me (and twice, someone was home to pick it up). (I only knew they came because I followed the tracking online.) Since they can't do a fourth delivery attempt, I have to pick it up from a facility of theirs. The most annoying part is the FedEx customer service up until today kept lying to me that someone would come a fourth time or later in the afternoon. I won't ever trust FedEx with something of importance ever again. I wanted the name of the driver to complain but was told by customer service, they "didn't know.” Stupid protects stupid I see! I still don't have my package which I need by Saturday and now I have to trek to the "nearest" FedEx pick up facility which is nowhere near me, to pick it up. I hope to never have anything sent to me by FedEx again.

I delivered a book that was bought on Amazon by FedEx. The recipient claimed that the package was never received. FedEx claimed that they left the package on the person's front porch. So now, I have to give a refund of around $100, plus it cost $15 to deliver. I now have a claim against me by the recipient who wants a full refund and FedEx will not even give me a refund on the shipping.

FedEx’ delivery person had failed to deliver. He called because he could not find the address. He wanted me to come to him so he could follow me home. I tried to come to him, and he did not give me the right location where he was. I looked for him and called him on my cell phone. He told me that I was too late and he was going home. He won't be there tomorrow. The shipment was supposed to be delivered yesterday, but he was not there. Hopefully FedEx will send somebody, especially someone who knows how to speak the language. He asked me to put a big sign on my door so he can find it. I did put the sign, still.

FedEx lost a package that was very important to me - it was a gift for my fiance. The retail price of the item I bought was $499, and I had some coupons and I got the item for $150 from the merchant. FedEx lost track of my package. They show a departure scan, but do not have an arrival scan. I have tried calling them several times, but they have no answer for me except, "We are trying to locate it".

I received a consignment from Hong Kong "Tungsten carbide insert" and I would like to bring the following to the management's attention. I was informed that the consignment was held by customs in Mumbai. But the same was cleared by paying duty without my information or approval. The consignment was opened for valuation, again without information or authorization. Upon receiving the delivery, it was found that the package contained only 1,104pcs, whereas the package is for 1,150pcs. There are 46pcs short in the package. There was no receipt for the payment made to Customs department in Mumbai.

I had an item that was damaged, and FedEx simply denied the claim without inspection or further inquiry of any sort. The $80 brass lamp base arrived damaged. The box was well-packed and marked. Clearly, the box was crushed, corner to corner.

FedEx lost another envelope that our company mailed to Hong Kong. After we dropped it in the box, it never appeared again nor was the tracking number ever entered into their computer system. We only will be using UPS international from now on.

This is ridiculous and unacceptable. I waited an entire day at home for my new cell phone from Verizon that was due to be delivered by 3:00 pm. I waited in my kitchen window which overlooks the street where the FedEx truck has to pull up. The last 25-20 minutes I waited, I was in a secondary front window with the screen open and hanging out the window chatting with one of my neighbors. When it got to 2:55 pm I decided to call FedEx. I was told that the driver had tried to deliver it 5 minutes earlier and couldn't get the security buzzer to my building to work. Well, that was impossible because the door that she would have had to go to was about 10 feet below where I was hanging out my window and the FedEx truck did not even go past my building.

He was nice enough and gave me a quote for freight delivery. But when I got the bill, it was $200.00 more than it was supposed to be. When I called FedEx to correct, they told me he only quoted a price for 700 pounds and my package was 1200 pounds, even though all my paperwork said 1200 pounds. I guess they can do that with any load just to give you a lower price, hence you choose them. And then, you get slapped with a higher price when you get the bill.

My bank sent out a three-day express package on Oct. 3, 2011 and I have been tracking it through 1-800-GoFedex because I do not have the tracking details.

I was sent an item from Amazon.com as a gift. The item was shipped via FedEx. It took from Oct 4th until Oct 11th for the small package to make it to my local post office. My post office delivered the package on Oct 12th.

I sent a package to Michigan and what I had in my boxes were to be shown on display. When I flew to Michigan, I opened the box and the piece was broken in two parts. I saw the FedEx employee when he had to come back and pick up the piece in Philly and he was livid. I saw him throw the boxes into the truck. I suggest that this employee shouldn't do this job if he vents by throwing a customer's insured and fragile mail.

My packages were shipped on 9/28/2011 from Texas. It arrived in New York on 10/01/2011 according to FedEx tracking records. The driver tried to deliver it on Saturday 10/01/2011 but the office was closed. I contacted FedEx. They stated that it was shipped to place of business. They operate from Monday to Friday from 8:30 am to 4:00 pm. I'm checking FedEx tracking page everyday from 10/1/2011 until 10/5/2011. The note was posted as customer not available or business closed on 10/1, 10/4, and 10/5. I asked our night security office, “Did FedEx attempt to deliver the package off hours?” The answer is no. They never left the door tags or note at the gate. Do they attempt to deliver or give us the runaround? I called or chatted with FedEx customer service on 10/2, 10/3, 10/4, 10/5 and finally today 10/6. The solution is that they would send it to be hold at FedEx location close enough for me to pick it up there.

I sent 1 small envelope express to San Salvador. Tracking showed it sat in USA for 3-days! Here it was 4 days later. Still, the package has not been sent! If you want anything delivered to Central America, use the post office. I paid $65.00, for what? It would have gotten there the same time as paying $1.25!

I am complaining against the games of FedEx servicing. This is unbelievable. Will this ever change? Of course not. What's really the point in paying for a service that's not being provided? Will I ever get my package? Maybe, if I make an issue out of the problem. The consequence is that I may or may not get my package.

For the second time since December, I have ordered a product online to be delivered by FedEx. On both occasions, the tracking number indicates it was delivered at my front door. I have not received either delivery. I have filed disputes with FedEx, to no avail. I have been at home awaiting arrival, so the deliveries were not removed from my front porch, rather the delivery was never made to my address. Apparently, I have no recourse because the driver signs affidavits that he delivered packages. The question is where. I am out the money for the order, in addition to the merchandise and time spent waiting on the shipment.

I was the winner of a Google Places competition in which I received a Google Chromebook. After taking the Chromebook home, I experienced issues resulting in the laptop needing replacement. Margarita at Google was beyond helpful, and after dealing with a Google Ninja troubleshooting the errors for a week, Margarita sent a replacement laptop via FedEx the next day.

The package is still in transit. I sent the international priority package from Irvine to India, via FedEx. It was supposed to be at destination on Oct. 3rd. It is still in transit. The customer support guys haven't heard back from the Delhi station yet. It is in transit since Sept 29th. Where is my package?

FedEx is the worst company I have ever seen in my life. My sender sent me the original document to my country. I start tracking the package, but lastly on the intended day of arrival, my package was not delivered and on the tracking site, the intended day of arrival is empty. I called FedEx call center repeatedly, but they told me a different story and lied.

I use FedEx for many things; to send out tickets, jerseys, etc. This time was unlike the others. I asked the ** behind the counter 3 times if I could send a package on Friday and make sure it goes there, Saturday morning. He said yes 3 times and charged me $61.18. Then, the package didn't arrive on Saturday so it was sent back. I talked to one lady who said I was guaranteed a refund. Today, I was told there was no way I am getting a refund. I find this to be absolute garbage and I will never use the FedEx company for anything, ever again. You stole $62 from me and you hired some uneducated people. I hope you go out of business because you treat your customers like garbage.

I sent a package to Immigration Section Seattle Washington last Wednesday, 28 Sept. 2011. On the waybill, I selected a wrong country code from US to AM but everything was fine. Also, the zip code was right; only the AM. They delivered my whole package to the country Armenia, today is 04 Oct. 2011. I continued to contact them everyday, not only one time. Everyone told me they would send it back to the right place. Everyone told me it will be on Tuesday. I patiently waited today but when I checked the tracking number and called them, they told me it's still not sent back. They even told me that some country is slow and they can not push. What's that? I used FedEx because they are fast. It is very, very urgent to send my passports to Seattle. How could they do that to me? No one checked the mistakes? No one to follow-up and correct the mistake immediately? I feel like no one can help me. Please, who can help me? Where? It's really urgent.

I ordered a new Smart Phone through ATT Wireless and they only ship via FedEx. I hesitated ordering for three days but I am disabled and have a hard time going to a store. I ordered the phone with a ship date of 09-23-2011 and online it said it could take up to ten days to receive the phone. Each day I would check my front and back door several times for a note or the package, but no luck. I went online and it stated the phone was left at my front door on the 27th. Five days ago, I went to file a claim. The shipper did not request a signature after delivery and there is an "agreement" between the shipper and FedEx and I cannot file a claim.

FedEx shipped my package four days ago. At first, it was set to arrive on September 30, at least, according to the tracking page. The package arrived in Nashville, where I live, early that morning (5:23 a.m.). When I checked the tracking page that same morning, I noticed that the arrival date had been changed to October 1 so I waited. It is now October 1. My package is supposed to have been out for delivery as of 8:46 this morning. The sun is about to set, and I am sure that the FedEx facility is closed this late on a Saturday. It has been ten days since I first placed the order, which just totally compounds my frustration.

On July 8, 2011, a package (valued at $150) was scheduled to ship to my house via FedEx. On July 15th, I called FedEx to follow up on my shipment. I was told that the package was delivered on July 12th. I assured customer service that the driver delivered it to the wrong address because I had 2 family members (both over 19) at my home everyday of the week waiting for FedEx to arrive. I have three Yorkie dogs that hear anyone at the sidewalk, window blinds stay open, one child on summer vacation in her room with the view to the street and nothing was attempted to be delivered to my home.

I was told that the box I brought my item in, to have shipped was not acceptable, even though it was more than sufficient to ship the item. They then proceeded to use the largest box they could find and pack it with as much bubble wrap and paper as they could possibly stuff in there. I was charged $27 just for the packaging alone.

FedEx Home Delivery was supposed to deliver something to me, and they then decided they didn't have time. They marked it as "Delivery Exception -- no one home", which wasn't true. I was tracking the package online, so I knew when to expect it. I was sitting here waiting for them when they marked it. I waited another 4 days, and the package was eventually returned to the vendor. I had the vendor re-ship the package via USPS Priority Mail, and it was delivered in 2 days. That was 2 weeks ago.

Several deliveries over the past three months have had "delivery exception" written by delivery person. The person claimed that the business (our church) was closed. I was there. The custodian was there. The secretary and numerous other tenants were there (all church related agencies). UPS and USPS all make deliveries. FedEx says "delivery exception business closed" over and over without ever delivering the package. And they are requiring the recipient to drive several miles to pick it up. Lazy and incompetent delivery personnel are one thing. Lying is another. FedEx is fraudulent in their practices. Whenever customer complaints are made, the response is that the only one who has recourse is the shipper. It's too bad, so sad. I would never choose to use this company to make deliveries, as it causes the recipient far too much hassle.

A tag was on my door when I got home from work. I called FedEx to ask about redelivery. I explained I work during the day. FedEx agreed that the driver would redeliver after 5:30 pm the next day. The driver attempted redeliver at 11:56 am. Of course, I wasn't home. I called again. I was told the package was on driver's truck, and he would be notified I was at home right now (around 4:15 pm). He never delivered the package. I have to work again tomorrow. The nearest "convenient" pick up facility is a 2-hour drive round trip. I'm not taking work off to get that stupid package!

FedEx has shipped to me before and I have received all my items. But now, I haven't received my Epson V600 scanner. It was estimated to be delivered on the 14th. Tracking says it was delivered on the 12th at 7:35pm at my front door, but I haven't received it. Is there any reason for this? I've been using FedEx before. This is the first time it has happened.

It's been two weeks since the declared delivery date of an international package that got lost by ** FedEx. Still they are unable to trace it! At the same time, they are not sending it to claims department.

FedEx is being behind on the tracking of a package. The package is coming from CO to Hattieville. It left CO on the 9th, today is the 14th and it is still in Dallas, after 33 hours. I thought FedEx was faster than a turtle. My package is to arrive on the 15th, but I don't think it is going to make it. I will not be using FedEx again; I will go back to the Brown Truck because I know my package will arrive on time or early. As of this morning, FedEx has not updated their tracking. I still get what is happening on September 12th. The have poor service.

Last Tuesday, I sent 14 boxes with the total $548.5 on my receipts. Last Friday, they arrived on time. It was ok. But yesterday, I found that they charge me 687 on my card! I call the customer service but she said that there are some extra fees, like the delivery to home bla bla bla. Its home delivery service, I already paid the money. Why you charge me for that? I was very angry. Who give FedEx the right to charge whatever they want? I don't know what to do. I don't want to call the customer service again, the only things they can do is sorry and transfer. I won't use FEDEX anymore.

I called FedEx and spoke with a representative about where I was shipping from, where I was shipping to, and an estimate of the weight. I originally gave an estimate of 30kg to be safe, and they generated a report saying the cost would be 1260 NIS. I later asked for an offer for 25kg and I was informed that even if my shipment actually weighed less than 30kg, I would still be charged the full 30kg. The offer was then reduced to 1000 NIS. I asked how I would need to present my suitcase and backpack to FedEx when they came to get my things, if I needed a box or anything, and they said that it would be placed into a box by them. They said my shipment would be delivered within a few days of pick-up.

I ordered my daughter a set of wooden dolls worth $19 for our holiday gift to her. I ordered it on August 28th and it was said to be shipped on the 30th. It is now September 12 and I still have not received it. I called them asking where it was since it had not shown up. They said, "Oh, it was delivered to your house six days ago." What? I have been home. There was no package, no knock, no ring, nothing. I have been sitting here day in and day out as a stay-at-home mom. I was waiting for it in the mail but it never came. So, where is it now? Who did they give it to? And the big question is, why hasn't anyone given it to me? I wish they have got signatures. This is ridiculous.

I shipped a framed print from my deceased parent's estate in Wisconsin to my home in Philadelphia. It was packaged at FedEx store. I had no clue of the value and just gave a rough estimate. When it arrived in Philly, the outside of the package looked impeccable, but when I opened the package, the glass over the picture was broken in 3 large chards of glass. The picture and the frame looked intact, so I did not take the picture out of the plastic that was taped over the internal packaging. I called FedEx to report the damage. I was told to fill out a claim form (which was faxed to me) and that someone would come to inspect the package. I was given a case number which, incidentally, no one ever asked me for on future phone calls. They gave me a damage tracking number.

I am still waiting for a package shipped from China via FedEx containing 600 stainless steel rings. FedEx confiscated my package saying that I need to obtain a permit to receive 'Mother of Pearl' from the Fish & Wildlife Department? There is no 'Mother of Pearl' in the package!

We have been harassed to pay a bill that we did not order. We purchased equipment from a manufacturer out of Wisconsin. They ship to us freight-free when you buy a certain dollar amount. They use several different trucking companies. We were not aware of a delivery coming, we are a small business to business company and do not stay in office all the time. FedEx tried to deliver without calling to make sure someone was here. I know if I was going to see a customer 50+ miles away, I would call to make sure they were there.

I was expecting an international shipment of garments. What I actually got was an envelope with United Nations documents! Although the Airway Bill and attached Invoice mentioned the weight as 5 kg/11 lb., nobody at FedEx wondered about the weight of that envelope which was less than a pound. It has been now 32 hours after I received the wrong package and FedEx still doesn't have answer to the actual package that was shipped! A company like FedEx is not able to trace that package is ridiculous.

A package was sent using Federal Express with personal contents insured for $500.00; it was lost. I produced receipts, shipping information and all documents. Every time I speak with someone from Federal Express, I get a different story and a runaround. I have filed a claim with no results. Consumers should not have to pay for insurance charges for packages and shipping, when the company has no intention of paying a claim if lost or damaged.

Our package was put on the FedEx ground delivery truck on a Saturday for delivery today, Monday. I haven't heard the excuse for non-delivery yet. It is either: 1) the package was damaged and it had to go back to the depot; 2) the roads were too bad to travel (they can't use this excuse because the weather has been okay); 3) they delivered to the wrong address; 4) they couldn't find the address; or 5) the package was "delivered" but we couldn't find it anyplace.

I've dealt with FedEx before and have had problems; nothing as bad as this. You attempted to deliver a package on 8/25. Since no one is supposed to work and they need to wait all day at home for you guys to come whenever they want to, they left a note indicating that they would try to deliver again before they sent it back. Since I actually work for a living, I called your number and got a scatter brain in Arizona and tried to relay to her that I wanted to have you hold this package tomorrow in Herndon so I could pick it up. I was skeptical that she understood, but she indicated she did do this.

We had two packages to be delivered to our residence, both needed signatures. One package was left in our mailbox, I was home, but the delivery person never came to the door. The FedEx driver tried to deliver the other package to our neighbor who was not home, so a note was left on their door. Both packages had the same address and both had the same last name. We later found out that the package to Linda ** had a forged name on the delivery ticket. The FedEx driver wrote that he delivered the package to "the receptionist" and secured her signature.

The driver pulled his van into the driveway, handed me the package, and instead of turning around, he backed all the way out and ran over the mailbox. Thinking that I didn't see him, he quickly left. I called and filed a report with FedEx and they gave me a case number and said that someone would get back with me by the next day. That same evening, Harry ** came out and took pictures with his CELL PHONE and told me that he would call me back the next day with his decision. I also gave him pictures that I had taken. Next day rolled around and no call. When we called them, we found out that he had gone on vacation the day before.

A large Federal Express truck with trailer pulled up behind me at a high rate of speed. And he commenced honking his horn at me. It was not safe to pull my car into the next lane, because drivers were merging on to the highway (I-405 Northbound in Portland, OR) right at the exit to go on Hwy 26.

Sharon lied and indicated that the package had not arrived but FedEx tracking website indicated that package arrived at FedEx-Savannah, GA at 9:19 a.m. on 08-15-11. Same package returned last week by FedEx-Savannah indicating no such address. But package had correct address.

Claim # **. FedEx claims that they delivered this package to my address on 7-21-11. I never received it. Apparently, it went to the wrong address. I filed a claim, but FedEx refuses to accept any responsibility. Instead of correcting their mistake, they told me to contact the shipper Walmart. This has happened once before this year with FedEx.

The delivery guy from FedEx claimed he attempted to deliver my package. I checked tracking ALL day to make sure it goes here. To my surprise, when I checked again, it said deliver attempted. Well, there was NO delivery attempted whatsoever. There was no doorbell, knock on the door, OR post-it stating an attempt of delivery was made. I called the customer service and they told me that they will attempt tomorrow. How am I supposed to trust you when you didn't even attempt today!

I am reaching this organization in the hope that someone can help me resolve the absurd issue that the FedEx office in Campinas, Brazil created for me as a customer.

I am so upset! I took a full day off work to wait for my package to come. I lost wages and felt sick all day from lack of sleep over this, just to wait and wait, call and call customer service (which, by the way, all the calls went to some other country).

At approximately 1:00 PM, my doorbell rang. I did not want my dogs getting out therefore I went through the garage to the front door.

Drivers are either refusing to make all deliveries or they are stealing packages. I lost too many packages with this company and when you call customer service, they don't care.

I shipped a package via FedEx (tracking #852150471916) on 12/19/09 to Hollywood, Florida, and it never reached its destination, was never scanned, nor ever found. In fact, any and all efforts to convince the company to find out what happened and to even try to find the package were met with an unprecedented level of rudeness and discourtesy, the likes of which I have never encountered from any company I have ever dealt with. That I had been a loyal customer of FedEx for nearly 10 years didn't seem to matter one iota to them.

It has been two days and the FedEx package (Tracking Number: **) still has not been delivered as promised. I contacted 1-800-GOFEDEX(463-3339) and filed a case. FedEx stated that a delivery was attempted on 28 July 11 a 8:36 p.m., after office hours and no one was at business. We were here and we have a 24-hour video security but no FedEx driver ever made an attempt to deliver because no door tag was left.

Before leaving Mexico I shipped a parcel to a relative in the States. Using the online tracking system I saw the parcel arrived to FedEx office in Virginia where my relative lives. Next thing I know I'm receiving a text from my relative saying the package was back en route to Mexico! Turns out the lazy bums NEVER - never - tried to deliver the parcel to the house address but, instead, relied on telephoning the house. Since the phone was never answered FedEx returned the item from whence it came and refused to send it back to Virginia because the company didn't want to pay for the cost.

DO NOT USE FEDEX FOR DELIVERING. If I could give zero stars I would. I shipped a 10 x 12 x 12, 4.3lb package via FedEx on Saturday. Was told by employee on the phone that as long as I got the package to FedEx by 3PM it would go out that afternoon. Found out later (after calling customer service @ corporate) that shipments using Ground don't go out on Saturday. Apparently the employee shipped it Express - which I DID NOT want. Asked for the package to be in Laguna Niguel, CA by Wednesday. Shipping = $53.82. Really? WHAT A RIP-OFF.

Hello, my name is Susan **. I represent NWSS at 2064 Kettner Blvd # 36, San Diego, Ca 92101. We shipped a package with FedEx on 9-10-10. The tracking number is 102342415431466. The package was delivered to the wrong address. FedEx was unable to retrieve the package, and advised me to file a claim. I filed a claim and after months of waiting, I received a letter stating I was not the shipper because their system listed FedEx’s main office as the shipper. Apparently, this is done when you make a onetime credit card payment, and don't have an account number with them. After showing FedEx the charge on my credit card statement, FedEx finally admitted NWSS was the shipper.

This is about the unacceptable attitude and behavior of the expat Pakistani employee working at the FedEx office, on Exit-5 King Abdulaziz Road. Not only was the information provided to me about the arrival of two shipments was inaccurate (which forced me to drive to the location more than three times), but on July 20th, 2011, he also refused my entry to the FedEx office at around 7:00 PM under the pretext of prayer time.

I made a order on the 07/07/2011, and I was supposed to get it on 07/12/2011. The package was supposed to be delivered by Fedex SmartPost, but I never received it. I checked the package status online and it said it was already delivered. I called Fedex, and they kept giving me numbers, that would only operate by machine or they would never answer. I decided to write an e-mail to the customer support, and they replied that I should check with my neighbors and also gave me a phone number that I spent the whole day calling, and nobody would answer.

Despite providing a home address, my packages are consistently dumped at the apartment office with no delivery attempt made to my home--not even a note on my door that any delivery attempt was made.

I will never, ever use FedEx again. FedEx delivered my package late due to what they said was a mechanical difficulty in Indianapolis. I immediately requested a refund through their telephone response system. After waiting a couple of months for a credit to come through on my credit card, I called FedEx to find out what happened on my credit. To my amazement, they are now claiming that the delay was weather related and refused to issue a refund. To support their revised version of the truth, they told me that a national weather statement was issued on May 26 for all packages scheduled to be delivered on May 27.

My son's ashes were shipped via FedEx. When we received the package, the outside of the box was fine but when we opened it, my son's urn was busted into at least a dozen pieces and ashes were coming out of the plastic bag. We contacted the Holy Cross Mortuary, and spoke to David ** who was the undertaker and told him the problem. He had a few choice words for FedEx himself. Next we called FedEx and my husband spoke to Marcos. From there, I don't know what all was said but I am sure they said they would get back to us.

On May 26th of 2011, I ordered an Asian Edition PlayStation 2 and a 220V-100V/110V step-down step-up converter (500w) so that my U.S. outlet wouldn't have to burn out my Asian/Japanese console systems. Anyway, on May 29th of 2011, FedEx.com reported that the package was on a vehicle out for delivery. I had an errand and was on my way back to my apartment about 10 minutes away at a walking pace. When I arrived, I checked the apartment building office after reading on FedEx.com that the package had been delivered at 9:25 am on May 29th of 2011 and signed reportedly by a B **. I was at the office asking about the name and the package. When I spoke with the apartment manager, she stated that there was no one by that name within the office, a staff nor a resident.

Complain to FedEx. My air way bill number: **. Late arrival (1 day). On June 7 we paid cash in China in RMB 848 (about US D133) form bill. On this schedule arrival in Poland is no later than June 13. We contacted China FedEx office by phone; they just answered us that it’s the wrong address (recipient postcode in 64-232). I was sure on air way has recipient’s telephone number. They can contact, why not contract to calling first? So that made my gift arrived late. FedEx used 8 days for delivery. We would like to get the money back in RMB 848 (about USD 133.00). Waiting for return.

I have ordered a laptop and some shampoos from the USA because they are not yet introduced in the UAE. Fortunately, after two weeks of wait we got the product and my brother who studies in the US shipped them to me via FedEx. He has been always shipping items to me via FedEx, but this is the worst incident of them all. They hand over my parcel to the first random person they found that had a matching name; since they haven't found any contact information. The person who took the parcel was a crook and refused to return back the items to me.

Seven Reasons not to ship with Fedex

Our office is located in Midtown Manhattan. We have been using FedEx when we send packages for years. Lately, FedEx keep billing me $15 for Saturday pick-up, but our packages were picked-up on Fridays. From January 21 to April 8, we already had sixteen packages billed wrongly. I had to dispute this $15 every time I receive an invoice. Even though I got my $15 back, it still bothers me that I have to do it again and again-- every week. I have been contacting representatives about this to no avail. I would like to let the public know that whenever they see the Saturday pickup charge, they need to make sure the package did go out on a Saturday, especially in Midtown Manhattan area.

I called FedEx to arrange for a return to sender (Hayneedle) pickup. Hayneedle had provided the return labels. When the FedEx driver arrived (late at night during a snowstorm) she told me I could not use those labels but must fill out a form for the proper ones, which I did. She did not mention why I needed the change nor the amount I would be charged. When I received my credit card I was shocked to find a charge of $653.46 by FedEx for the return of two benches worth around $300.00.

I had shipped my item to Nigeria in early December. Suddenly, in the middle of January, my item had been found lost by FedEx at the warehouse. After two weeks of argument with FedEx representatives, they had agreed to give me some invoice to cover my lost. In the phone conversation, the representative agreed to pay me RM 1,000 of the lost (my lost was RM 1,500) and also the shipment cost (RM 140.70). FedEx also had promised me to deliver the check before 9 of February 2011, yet they failed to do that. I just received the check on February 18, 2011.

I ordered computer parts to get 2 different medical clinics back up and running. The shipment went out on Thursday as expected and was to be a Friday morning delivery. At noon on Friday, I called FedEx as I had not received the shipment. I was told it had just arrived at DFW and that it would be delivered that afternoon. At 5:00 pm Friday, I called again and asked when the truck would be by to deliver the package. There had been FedEx trucks making deliveries all day here in Irving. So, I see no reason an overnight package would not also be delivered. There was bad weather so I understand a delay of maybe a few hours, as I still had to support all my clients. It just took me longer to get there than I had wanted.

I ordered a laptop from Dell and paid for FedEx 2Day delivery. Dell shipped the item on 31 Jan to Indianapolis. and the package was due to arrive on 3 Feb in Colorado Springs, but did it not arrive. I figured an extra day was okay due to the weather. I called FedEx today and discovered my item was sitting in a container on the ramp at Denver International Airport at 3:30pm, 4 Feb. I informed the operator that I was deploying to Iraq on 6 Feb and needed the laptop. She placed an urgent flag on it but I doubt it will arrive until next week after I deploy. It appears the 2Day Express was bumped so they could expedite the overnight items. I have lost complete faith in FedEx and will be taking my business to UPS.

My daughter sought to save money by ordering a textbook online, then having it shipped to our home by FedEx. But FedEx never delivered. After one week, we received a post card in the mail saying that because of snow, they could not come to the house. We called the number on the postcard. Our inquiry went to voice mail. We called other numbers, trying to get a person with whom we could speak to make arrangements for an alternate delivery. Four days later, we still have been unable to make contact with a live human being, other than the switchboard which passes whispers down the lane messages to the people we must speak with.

The package was sent on January 18 and it was scheduled to arrive on January 21 from DC to NY for a cost of $20.00. However, on January 21, they advised on their tracking webpage that attempted delivery cannot be performed due to weather. The area was not impassable; it was a mild snow system that had passed and was over in early morning hours. Nevertheless, several calls were made to FedEx operators to assist in procuring the package. The only advice option per FedEx is to physically pick the package up from the FedEx facility, provided that the I.D. address is identical to the physical address, according to FedEx.

My daughter sent me a package on Friday morning via FedEx. She paid for an overnight delivery and was told that the package would be guaranteed to arrive before 7:00 PM Saturday. Now, I am told that they do not deliver on Mondays either so I have to wait until Tuesday. Well, I am waiting for the money that she sent me; she did pay for express delivery. The fact that I could not go anywhere waiting for this package was very annoying.

I ordered contacts online because I ran out realizing it after a new pair ripped accidentally. I ordered them for overnight delivery paying an extra twenty dollars for that service. They didn't even bother to call me when the package arrived and just left a sticker at the front door of my building. Why? It's locked don't they know to call? I needed my sight. Then I called for redelivery and they said they can't deliver Saturdays, so now I have to waste gas and money to pick it up. Worthless company.

FedEx allows you to insure items that are shipped ground for as much as you want. And they charge you for the extra insurance coverage. I shipped a package and insured it for $500. The item arrived damaged. And when I filed a claim, FedEx denied it. When I called to ask why the claim was denied, they told me that they do not insure the type of item that I shipped. Nowhere was I notified that the item would not be insured if it was damaged when I purchased the extra insurance. When you purchase extra insurance on an item that you ship through FedEx, you need to be told up front that even though you purchase the insurance, they will not honor the claim.

Basically, I was told several times that my package will arrive at a certain date but they will always push it back. When I tracked my package, the first time it was supposed to arrive was on Jan. 6th. It didn't come, I called customer service and they told me there was a delay so they would reattempt to deliver the next day. Long story short, every time I track my package, it is pushed back. Actually, I am still waiting because the customer service promised me today that on Jan. 9th, it will arrive. But, of course, they promised me again that it will be here on Jan. 12. Hopefully, it will come.

I was told that my package would be delivered on January 5 as it needed a signature and I waited and waited and it never came. So I called and the office said they had up until 9:00 PM and it never came. I waited until 9:00 PM and I called back. They said the driver was overloaded and he couldn’t make it so now it’s rescheduled for January 6.

I have been using FedEx for all my business shipping for 15 years. I manufacture and ship high quality home audio speaker all over the country. Over the entire 15 years of using FedEx, every time they damage any of my products, they have consistently denied the claim and used the excuse that I packaged it wrong. Every speaker I ship is well packed in boxes with rubber foam caps and styrofoam panels surrounding the complete speaker. The cause of the damage is always related to either the delivery person or the hub terminal dropping the boxes from a critical height or having something dropped on them and smashing the box.