FedEx Reviews

My company has an account with Fed Express for many years. I have never encountered the disrespect and discrimination that was pose against me at 125th street and Adam Clayton Powell Blvd. Cashier ** and his mgr. had me wait at the counter while in meantime they took everybody from behind me that was in line. So I asked why do I have to wait so long while he takes everybody else package. I was told that theirs was prepaid. I advise Mr ** that I have an account and this is also paid for by my company. I got anger and began to let the both of them have at my expense. I took my package off of the scale where he had express envelope laying. I feel discriminated by this action. I plan to pursue this action by placing a discrimination complaint.

I hate FedEx. Every time they suck. Always a problem. Example, leaving stuff in rain, putting package in odd places, middle of driveway, leaning against trash...on and on. How about just put it next to doorway, wtf!

My partner is in Brazil and paid very dearly to send me a document for our company, which would have arrived yesterday 03/26 at 10:30 am. Since yesterday at 1 pm I'm calling on FedEx and every hour they tell me something different. My package was in Orlando yesterday (delivery city) and today it is in Roseville, MN. I am having a daily loss in my company because of the delay in delivery of this document! FEDEX says they will call me in 1 hour to tell me when I will receive my package, but they never called me!!! I need to get it today! I am having damages and paying fines because of this delay and lack of respect with the customer! FEDEX does not respect the customer!!!

I have never personally used FedEx for shipping, but I recently ordered from a company that does. My experience was a nightmare. Please keep in mind that I rarely complain. As a manager in the IT industry, I know that things "happen". So for me to come here and leave a complaint, it's a big deal. My package was supposed to be delivered on 3/20. I did not know that a signature was required, so being that I work during the day, the package was undeliverable. I was not upset, and that was completely understandable. I did find it odd that a door tag was not left, as UPS and USPS always leave one. The tracking site said that it would go out for delivery the next day. The next day, 3/21, we had inclement weather, therefore no attempt was made to deliver. Understandable. I called them for clarification because initially the tracking site said that it would be delivered by the end of the day. I was supposed to receive a callback, but didn't.

The only reason I am giving them 1 star is because the rating system requires it. I paid for an express package that was supposed to be delivered on Thursday March 22nd. The package got to the station after the truck left and couldn't be delivered. 1st attempt Friday March 23rd no one was in the apartment, so I called their customer service like 15 mins after the attempt and tell them that someone is now in the apartment, they claimed that they would re-attempt the delivery. I even offered to go pick up the package with an ID and tracking number if the truck was still in the area. Because I know how difficult it is for the "delivery" person to actually deliver a package. So of course they didn't return that day. That's already day number two.

Pittston Freight Forwarding center is a disaster. They claim weather exception for days when we experienced a 1-day storm. 7 days later no delivery. No computer update. Happened 2Xs in 6 months. Center at Pittston PA is a package graveyard.

Everything written on here about the very unprofessional FedEx is true! Four lies to me about my package being delivered this day and that day and the constant lies about the package location. Driving twice to pick up location after false phone calls to find out that package was never there! Oversize packages not accepted there after store informed me, not FedEx who stated that package was left there twice. Then package was lost in system or warehouse for days. Almost two weeks and about 10 or more phone calls and two vacation days to be home for deliveries that were promised that did not show up and still no package. Thank you FedEx... I hope this helps someone else. Use any other shipper other than loser FedEx.

The service is absolutely horrible, was supposed to be delivered on a Saturday and now it's getting delivered on Tuesday because they don't deliver on weekends and on Monday, so now I have to wait another 3 days to get my package, no wonder the stock is down 9%. If I don't get something redeeming for this, I will definitely never use FedEx again, not to mention ever recommend it.

I have had nothing but bad to say about FedEx. In one instance, I paid $30 extra to have a package shipped by FedEx, and then FedEx drove it from Maine, all the way across the United States to Seattle and put it on a two week barge to Alaska... This was during Christmas mind you, obviously the Christmas gift was late, taking a month to get to Alaska. Another time, they lost a Christmas gift because FedEx delivered it to the wrong address, then spent three weeks trying to track it down, to no avail. Other stories too. I will never choose FedEx ever again if I can help it!

This was THE WORST of all shipping experiences I have EVER had, and I've had many more than I can count. FedEx needs to figure out how to deal with apartment complexes because the process is highly inefficient. My delivery apparently was attempted to be delivered 4 days in a row at around noon everyday: Tue, Wed, Thu, Fri. Firstly, my apartment complex has a service called Parcel Pending that has large secure lockers that can hold big and small packages. All boxes go in these. Seems like FedEx did not figure this out. Secondly, when I realized that they were probably trying to bring it to my front door I provided my building code to enter my building and instructed them to leave it at my front door and I switched on text updates and requested customer service to let them give me a call when they arrived. Still, I got no text, no call, no delivery on Thursday. Just a message saying it failed at noon-ish.

I have not used FedEx until recently. I ordered a mattress online. They shipped it with FedEx. I was to get delivery on the 14th of March. Well it never showed, I contacted them and they claimed to have put it on the wrong truck and I would now have to wait till the 19th of March. Then on the 19th they again did not deliver. They said that the box got soaked and that they had to repackage it. I would get it the next day. So on the 20th of March it was delivered. The box was taped all over and was torn.

We live in the country, but our addresses are displayed very clearly, however, FedEx cannot seem to find our house. I have called at least 5 times and filed a complaint, I have also personally talked to our driver to tell him how to get to our house, but alas, no luck. We order at least once a week from a certain supplier, so once a week I have to go to several of the neighbors' homes to try to find my package. Unfortunately they are the only option with this supplier. UPS and USPS find it every time, so I don't know what the problem is.

They charge me 11,000 php. What the ** are you guys doing. My package was sitting in custom and I called every single day for an update to my invoice but you guys doesn't do anything. What the ** are you guys!!! You're always respond to me “Tomorrow we’ll going to call you for update”. What the heck. There’s no even update. Are you really guys doing your job. Your customer service is sucks. I AM SO DISAPPOINTED!!! For just small package you guys cant do anything!! TRY ME!!

I was supposed to receive a package at 4 pm and I have on my security camera the delivery man walking up to the house with no package and leaving a note on my door not knocking just leaving a note saying that I was not home and I need to come get the package for the facility. So I called and was put on hold several times and was told that the package will be delivered before 8 pm the same day so here I am waiting on my porch for the guy and then I get a call from FedEx saying, "So sorry but we can not deliver your package today but you Can come pick it up." I have never been so pissed and saying the package is a birthday present and the birthday is tomorrow and I was supposed to receive the package today so I could give it to them but now I have to go out and do some shopping and spend more money because of this company.

Cannot believe how slow this service is, they must be using three legged camels to transport packages. Pony express was faster! It has taken a week to go from Exeter, NH to El Paso, Texas and they still have 300 Miles to go! I would not recommend using them for anything. Federal Express has ruined their reputation by implementing this SmartPost service.

Long standing poor service from FedEx in our area. They did get better for a while. Now they have changed our route drivers to the buddy system and returned to poor service. Lost items, Items delivered to wrong address. Customer service is useless, if they don't want to deal with you simple disconnect or transfer you to a computer automation. A sad end to a long standing delivery service.

FedEx customs boards are keeping our material since 03/06/2018 for balance we have to pay for 31$... Of course we paid but they cannot see our transfer. 11 business days lost for 31$ and it's only one example... Stay away from FedEx definitely.

CAUTION about Federal Express. Some years ago Federal Express had great prices and great Customer Service. No more. FedEx gave me a price of $70.00 for shipping a package. They overcharged us ($129.00). Unfortunately our business has an account with them so there are very few avenues for pursuing this theft by Federal Express. I made ABSOLUTELY sure that the Fedex representative who was quoting the price to me understood every detail. Dimensions, weight, packaging needs etc. They charged my account over $129 for this shipment and then made excuses every time I called to question it. I finally gave up in disgust and wrote a letter to the CEO which was IGNORED until I contacted the Better Business Bureau two months later. THEN they replied with some lies or misinformation (mistake maybe? I think not!) about the weight given. Disgraceful behavior! They could have easily resolved this by making good on their quote.

Since our office moved we now have new FedEx drivers. That means there are drivers with great customer service and there are drivers who obviously hate their jobs. Our current drivers hate their job. They ALWAYS complain about package weight even if it's well below the weight cap for express packages. They will call you and complain about a shift change and how your package may not get picked up even after you have a pickup confirmation. It's always unpleasant when we have a pickup...

I had an order for countertops for one of my properties, before I could receive them, I need to review a template that was shipped. To save the hassle of shipping to my home while I am not there, I had it shipped to my work address. I kept regular tabs on the process, and once shipped via FEDEX, I noticed a delivery day of Saturday. Being Thursday, I promptly called FEDEX to have them hold the package at the facility so I may pick it up on Saturday (being that the office is closed on weekends).

Each person you talk to at FedEx will tell you what they think will make you go away. All different. So far it is taking a week to travel 2 hours from Reno to Sacramento. No one, no one knows what's going on. If the employees don't know what's going on, how do they expect me to be able to figure out their site. And NO, I do not want to add or download an app that doesn't work. Google up FedEx reviews and read for yourself.

Says weather delay exception but there is no adverse weather between package current location and mine. It's already been delayed 5 days for unknown reason. Now lies about bad weather? I'd like my package and a $10 shipping refund.

I sent a package with overnight delivery option on March 15, still the package has not arrived! And don't know where the package is and when is a expectation date for delivery... I regret to choose FedEx.

On March 15 I send a package. They charged me $93.00 overnight service package. Never delivery. I paid cash $58.00 and they charge the full amount to my card then call customer service line. Nobody could helped me. I call direct line to the store where I did the transaction. Person who made the mistake agree to paid me back later in the same day. She told me she couldn't give me my own money and ask me for my phone number and the manager will call me back. Never did. I won't send anything thru FedEx again. Track number #**.

FedEx is ** service. It's shows me I will get delivery on Monday 19 of February but it's not come. When I call they said they don't know where is your package. Still they don't want to talk. Still talk, "We looking. You will get your package back." I will.

I have sent an envelope via FedEx Priority to Israel, from the U.S. It was sent on Friday morning (Mar. 9), with a promised delivery of Sunday at 6 PM. It is now Friday the 16th and the envelope has not yet arrived. I am ringing up FedEx twice daily - and I hear a different excuse each time. Once the package was misplaced, then there were problems sorting. After that - it was delayed in customs in Memphis (customs on an envelope, in Memphis?). They were saying that they had to send documentation to Israel for customs clearance.

My husband ordered an item that was sent by FedEx and needed a signature. FedEx posted that it would be delivered on March 15, 2018, after 2:00 pm. So I sat at home and waited for this package since my husband had to go to work. It did not come March 15th and later in the evening we were sent an email that stated that the package would be delivered on March 16, 2018, between 7:35 am and 12:55 pm. Here it is on Friday, March 16th, at 1:40 pm, and this package was not delivered. I called Customer Service and asked for a representative and after a lengthy hold was told that it would be delivered today by 5:30 pm. That means that my errands that needed to be done today will get put off until Monday because of the continued inaccurate date and time of delivery that FedEx gave us.

I've spent countless hours on the phone with Federal Express complaining about deliveries or sitting outside to get deliveries. I've tried home, work and finally my parents home. I thought it might have been due to a specific driver but quickly realized it was not. They consistently lie about "delivery attempted" and even logging it is a "business closed" when the delivery is made at the home. It doesn't do any good to speak with supervisors or leave specific instructions for the driver. You get the same story every time you call. It's all just lies. I now request my deliveries be made by either UPS or USPS. If I can't get that done, I order what I need from someone else. My time is just simply too important and I can't spend it waiting on unreliable delivery personnel or on the phone complaining when there is never a resolution to the problem.

Not only do they lose my package for days sometimes, they are constantly switching my delivery dates. Always after I wait all day for them to come, of course. They also have two or three trucks in the area and if I have two items I have to often wait for two separate trucks. They seem to have a disorganized way of doing things and are the most annoying of the three out of FedEx, UPS, and USPS. With UPS being the most reliable and the post office (which handles a higher volume of my packages) a close second. Because of their recent shenanigans, I now have a complete movie room with no screen (which they seem to have lost or misplaced for three days now, so far).

A package coming from the UK was to be delivered today by 1030 hours Pacific time. Called FedEx at 1300 hours today and asked about this package. Customer service said the package is still in Kentucky due to a weather delay. This is odd because the weather in Kentucky last night and again today is 64 degrees Fahrenheit and pleasant. This is the second time FedEx used this ** excuse with me.

I live outside the city and in it seems like the drivers don't want to have to work late to deliver my packages. My last package was to arrive on a Wed, no package, said was due to weather conditions, there was no rain or snow in my area. Next day they call and ask if they can come on Friday because he still had 30 stops to make (REALLY). Friday no delivery due to weather conditions (again no weather in my area). Finally received package on Saturday. Now again another package out on truck yesterday for delivery and no package due to weather conditions (it was raining) But a FedEx truck drove by my house to deliver to the neighbors. I pay for this service and they don't seem to care about the customers.

I absolutely HATE dealing with FedEx, multiple times we schedule pickups, they NEVER pick up when they say they will! Nor do we receive a call or email stating they won't be here till a later date and time. They stated they just don't do confirmation emails on pick up. We're trying to run a business here and FedEx is getting paid for their unprofessional business, so why is it so hard for them to do what they say they're going to do or let someone at my business know. Oh, but when we call, when they don't show up, schedule pick up is always scheduled the day I call, even though the lady on the phone when I did schedule it said it was scheduled for the next day, 2 days later they plan on showing up. If I didn't need to go through them I wouldn't.

I was waiting for my package for 3 days. First day okay I missed. I wasn’t home and they left a note. Second day left my Husband waiting for the package. No one show. I call and they say they did came 2 times. They didn’t leave a door tag. My Husband was here all day and no one show. This package is so important to me and I can’t pick up from their office because of work. This people sucks. So much stress with them???

I have a very expensive item that was supposed to be delivered on 3/13 and was on the truck and out for delivery at 9:34 am that day. FedEx never updated the status, I had to call and open a case just to find out where it was. Sara at customer service was very nice and followed up when she said she would. She let me know the package would be delivered today 3/14.

At the end of last year, I joined a mail service that uses FedEx Ground exclusively. There were two attempts made the first time they sent something to me. The third time, I was home all day teleworking. My security camera footage shows the driver coming to the door with the box AND a new door tag, which he left on the door. No attempt was made to ring the doorbell AT ALL. I called, filed a complaint and two gentlemen delivered the package the next day. This most recent incident, however, caused me to cancel my mail service with this company and draft a complaint to the FedEx's corporate office as well as posting my complaint here.

I ordered online in the past 2 weeks and both companies used FedEx as the shipping company. The first package came open and no one could explain to me why and how it was open. Everyone saw the package was open yet acted nonchalant. I was told it has been investigated and still no response. The second order I paid for express shipping and was traveling the day my computer was due to arrive. I had to reschedule my flight and FedEx is yet to answer why the package was late.

I live in the country and depend on deliveries for everything from electronics and clothing to food and wine. The players in this area are UPS and FedEx, so it is a giant step for me to say I will NEVER do business with any online company that uses FedEx for delivery service. This is the tenth time in as many months that our local FedEx guy has misdelivered a package of mine, and signed my name to signify that the package was delivered and signed for. This time it happens to be a camera that I ordered specifically for a trip. Last time it was a case of wine. He usually delivers my packages to someone down the road — and he often delivers THEIR packages to me. So I would guess he may be dyslexic and unable to correctly sequence the numbers in addresses on his route — not exactly a solid qualification for delivering packages.

The worst shipping company I have ever had to deal with. I took off from work to receive my package only to find out that they changed the delivery for the following day without notice. Unbelievable, I can't stop another day from work and there is no way possible I can go to a facility to pick up a 100lbs safe, ridiculous!! Angry as ** right now!

I wish I could give FedEx a negative star. They are so bad they should just go out of business. So my situation is this. I ordered a laptop from Dell. Dell for some reason prefers FedEx because this is not the first time I've had this issue with them. I've been home all day waiting on my laptop. They said it would be here before 8 pm. Around 7 I said, "Let me check the tracking." It said that my package has been sent back to the FedEx location because no one was home. I've been sitting next to my door since 10 am. The package was on the truck at 8 am. Since then no one knocked on the door or anything. Not even the little slip they give you to tell you that you messed the package. I didn't even get that.

Almost impossible to track a shipment that requires delivery confirmation. The delivery time span is five hours, and a signature is required. I am in and out of the office, so I tried to narrow down this time. However, the local delivery port doesn't receive calls. Their website is useless (a good time waster). They couldn't find the information from their website or from the door tag from the prior delivery miss. They couldn't even contact their own local delivery office. The customer service representative was not very experienced, and offered no help. Their website is also useless. They need to train their personnel properly, fix their website and straighten up their customer service. It may be that they simply have minimum wage for their service representatives, judging from my recent encounter.

I ordered an item online 2/26/2018. 3/1/2018 I get a message on my tracking app showing the package was delivered 2:43 pm. I go outside and there’s nothing. I check my video and the only delivery trucks that came down my street that day was USPS & UPS. So the driver was either New, Lazy or a Thief. I filed a claim with FedEx. I got one call 3/2/2018 from a Rep saying they would do everything they could to find my package. I called back 3/8/2018 only to be told to contact the Shipper. The Shipper didn’t lose my package. FedEx did. I haven’t heard anything from FedEx since my last call.

I was expecting my laptop last Friday, but they could not deliver without a signature. The FedEx online system to sign for the package in advance is broken so I have to have someone at home for the entire day before I can receive it. I arranged to have someone at home today, Monday only to get an email at 6 am letting me know that the package is not coming until tomorrow. They offered no explanation for the delay when I called. I am so sick of FedEx and I will have to drive 30 miles out of my way to the regional office to retrieve my package myself.

My overnight delivery was on time and in perfect condition when it arrived. I recommend FedEx to everyone. The delivery person was very nice and pleasant. I worked for FedEx, and I know their policy on customer service. They have been around a long time, and they just keep better and with all the new technology the sky is the limit.

I had my computer to be delivered on 3/10/18, base on their website (fedex.com/ tracking), unfortunately in a different state. I had to wait 12 hours in my day off at the house because the package required a signature. Horrible service. Will not ever use FedEx again.

Ordered 8 items on 3/2 from Amazon. Received everything delivered by USPS and UPS 3 days ago except 1 item that FedEx is delivering. And FedEx says it won't be here till 3/15. It has went from Vegas to AZ to CO to KS to 3 places in MN. I live in SD. So totally bypassed SD from KS to MN. Ridiculous!! 3 states away and takes 13 days. Ordered from TX 3/5 received 3/8. A comforter from Las Vegas take 13 days to get to SD! 7 other separate items ordered on same day all received 3 days ago!! Even orders made on 3/5 received. Delivered by USPS and UPS. Don't ever use FedEx if you want prompt delivery. So from now on won't order from seller using FedEx. I ordered on 3/2 and shipped 3/5.

This has to be the worst service I have ever reviewed. My package had a commitment to be here by Monday and so my package actually arrived early in these dumb ** will not release my packaging to me until Monday even though it’s an item that I have already paid for. I hate this company and I will never use it again.

For the second time I have had a delivery person knock and leave before I had time to reach the door. In both cases I had waited home all day to receive a signature required package. The first time I complained, the driver was sent back. The second time it was not delivered on the day indicated by the delivery email. On the next day the person knocked while I was upstairs, and when I got to the door they were gone. I called to complain and was told someone would call me back and try to get the delivery to me this day. No one called. On my second call I was told that they only make one attempt per day. Well I had waited two days for them and this was just too much. Their delivery practice makes it a waste of my time to have things mailed to me through them.

The representatives are always pleasant, customer service oriented, and hand deliver my packages! The service is great, and the packages are in great condition. I prefer FedEx to other shipping companies! They always deliver to my door. Other delivery companies will leave my packages at the post office, which is very inconvenient, as our post office has very limited hours.

I get one or two deliveries a week from FedEx. They carry the items (boxes) from the road up onto the front porch and are very effective in doing so. They have a routine that never varies and I’m sure that saves time over all during their shift. I couldn’t be happier with them.

Ordered a monitor and it shipped FedEx. Tracking said it was delivered but I still didn't have it. So I filed a request to FedEx asking for them to check if they shipped it to the wrong address, or possibly never delivered it at all. I got an automated email response asking me to wait as the case was reviewed by the "most qualified" candidate. Took them over 3 weeks to send me an envelope saying they wouldn't do anything about my package that wasn't delivered. No coupon, no apology, no human interaction. I've had 200+ items shipped UPS and not a single time did they miss a delivery. This has already happened twice with eBay after using them about 3 times over the past few years. That's a 33% delivery success rate in my books and I will NEVER be shipping or accepting deliveries from FedEx EVER again.

I think around 98% of the time we get our packages on time or early at Lake Waccamaw if they are shipped UPS. We have an excellent UPS driver that does her best to always keep the customer happy. My packages are never thrown, crushed, wet, etc. when we get them. I definitely prefer UPS over FedEx. Right now, I have a package from eReplacementParts that took 2 days to get to FedEx, then sat in the FedEx location in Utah for 2 days before it moved. I'd probably have my parts here had they shipped UPS.

I paid for my shipping and took 2 day off from work to wait at home for their delivery, but it turns out they never shown up. They updated the stats online and said "Customer is not available" while you were sitting at home and waiting for them. Also it happened two days in a row.

I've had several experiences where the driver says that nobody was home and they don't even attempt to deliver. It would be nice to get at least one package on time from FedEx. Also, they are too lazy to bring packages up to the apartment door, instead they leave it in the entryway where packages have gotten stolen. Extremely frustrating!

After calling the vendor of a critical new stove/range part, when I found that my late, expected delivery from FedEx Express had been sitting in the warehouse for 7 days, the vendor told me that FedEx Express could not find my address. In the past, the FedEx delivery driver has delivered to my address, yet grumbled about it since delivery requires driving down about a mile of well-travelled dirt road. Now, as I write this review, my package has still not been delivered, and I blame the driver who has made a personal decision to not deliver my package. Or so it seems. None other of the many vendors including UPS who deliver to my business-residence have EVER had a problem locating it.

Shipping flawless. The only problem I had was I was getting a package. Had it re-directed to the FedEx Office near me for me to pick up and they have some of their package excepted at a Albertsons Market. What! I had to go to Albertsons to get my package. It took me 2 days to find my package because no one at FedEx knew where it was.

Very kind on time and always helpful. Nothing broken and dressed nicely. I would recommend to anyone. Ive done business with others in the past and got my stuff back broken. With these guys they deliver with insurance and everything. Thank you for being helpful and very kind and supportive to our community.

I had a priority overnight package being delivered recently that contained a credit card. The driver put the package in a plastic bag and tied it to a post at ground level at the end of our 200 foot driveway. Now since we had snow on the ground and this is a white package in a clear plastic bag, you can imagine how difficult it was to see the package. When I called customer service to register a complaint, the girl on the other end of the phone said she was in Central America, we will call “Rebecca”. She forwarded me on to another individual we will call “Angela” who was in the customer advocacy group, who stated she sent a message to a manager in the delivery area. I asked for contact information for that regional manager and she told me that information was confidential. I will never use FedEx as my preferred shipper again!

Our area is tucked away in a court but actually looks like a T court. However more than once a delivery has not made it up to us. There is a 12 Briarwood Ln and we are 12 Mulberry court. Please just double check. We waited for a Trampoline for our son and happened to see it down the road. Only reason we looked is because it said it was delivered?? Which not by us. We got it and no worries but please double check the addresses.

FedEx on the other hand are too lazy to pass the main door to come at the apartment, so they will leave a sticker on the front door of the bldg and drive off just to completed their route and get back to the garage. Sometimes they will drop the package at the wrong address.

Found out that FedEx ground delivery is contracted out (not FedEx employees) and we can tell. Different drivers show up at our work asking over and over where various businesses and people are. Most recently, a driver opted not to deliver a package that was scheduled today because of "weather conditions" -- it rained a bit this afternoon. Seriously? I called and the FedEx rep said drivers avoid delivering when it's raining so they won't get in an accident(!).

I pay for a shipping services. I live 4 miles out of town and you can Google Maps my address and they can’t even deliver my 50 pound item making me have to have someone put it in my vehicle!! Then having to take in into my house piece by piece just to get it in my house. This is poor customer service.

Most my experience with FedEx has been on the receiving end of something I’ve ordered online with free shipping. I’d have to believe the vendor selected for my purchase already established its rate with FedEx directly. That being said, the Few times I had to use FedEx and pay for shipping myself was due to the fact they were the only service available at time. The UPS store and post office close earlier otherwise I would’ve selected them as the price was less than my only option at that time. Other than that, FedEx is reliable as far as delivery times and have never experienced a lost package. Hope this helps anyone looking into shipping to and from CA.

I get monthly deliveries. Whenever I use FEDEX I know my delivery is in good hands. They are prompt, reliable, courteous, and careful with the delivery items. I have never had an issue with FEDEX that required customer service. If the customer service is anything like their delivery employees I'm sure they are great.

FedEx brings packages to me weekly, always left on porch out of rain, always in good condition. They are always professional and outstanding. They have even help me get heavy packages in the front door. They go above and beyond. I will continue to ship with FedEx.

I was receiving a delivery on Friday, I did not get my delivery on Friday. I called the office in Oceanside. They said the reason I didn't get the package was because they didn't have the right address which wasn't true because I had just had a delivery the same week and was delivered just fine from the same company. I picked up the package at one of your FedEx drop off in my city, FedEx has done this to me a couple times before with the same explanation they didn't have the right address, the address was on the box, hello.

My opinion of FedEx good delivery service and drivers that care about you and your package delivery whether in rain, sleet or snow. They do their best in bad weather to get your things to you, they always have a good disposition no matter what, they have hard and rough days and long hours to deliver to businesses and homes and apartments.

Delivery missing for a week - Ordered item from Ebay did not arrive. FedEx delivered to the wrong address in the wrong town. I had to track the signatory myself via the Post Office and go and collect the item. FedEx claimed they had tried to deliver but nobody was home at the same time as they delivered in the wrong town. I would not recommend this courier in the UK.

FedEx said they delivered my package. They never even came up to my door, I just the video camera. Then I was told that that driver left it at the house across the street for me, there is no house across from me. Had to sit on hold with customer service then wait to talk to a manager the next day.

When you have something sent via them and it is marked signature required, it is hit or miss. Sometimes they will get the signature sometimes it is just left out in the open. The other issue I had with them was a pick up. They told me the truck had already passed my house so I left. 5 minutes after that the driver called me to make sure I was home.

We ordered two TVs online and found FedEx's tracking system accurate and timely. The delivery met expectations, the driver brought the TVs to the door and we were thrilled the packaging was not compromised. We have never had an issue with FedEx and always felt confident in their delivery process.

FedEx has delivered to me several times. They are courteous, timely and efficient. They just lack the panache of UPS. Both FedEx and UPS deliver parcels efficiently... One does it with great style, the other could learn about the finishing touches, smiles, a friendly comment, etc. I like their logo.

Well at first I thought they were great. I got online and ordered a pick up for the next day. Jan 25 2018 they picked it up and I tried to track it to see if they received it yet. No word. I called Bowflex and they said they did not get it yet. Now the Bowflex people said I have to pay the payments until they receive the Bowflex back. I called FedEx and gave them the tracking number and they put a trace on it and was going to find the driver and call me back. I have heard no word and the Genesis credit company wants $ 41.00 March 10th. So they picked it up and it is missing. I am not going to pay for a machine that I sent back in January and it is now March. Did the driver steal it or what. This is a nightmare!

Unfortunately, FedEx Express Delivery Service and Customer support have deteriorated significantly in recent years, at the same time as they have increased their delivery prices several hundred percent. It has gotten to the point that I avoid buying items online that require FedEx Delivery. And they have never responded to multiple claims for lost or destroyed merchandise.

The package came right on time and the delivery person knocked on the door and waited for me instead of throwing the package on the porch. The fact that the man waited for me pleased me because he took the time and effort to make sure that I get the package.

Packages arrive in good condition. I like the fact that they send me email updates about delivery details. That’s very helpful. The fact that large, heavy packages (40lb bags of cat litter from Chewy) are left next to my door (not in front of it) means a lot. I appreciate little things like that.

No delays, always on time or before, mainly on time, always. I love this company, it is expensive, but is worth it. If you have a company and want a good reputation on “delivering on time” this is the way to go. I do not have even one single delayed, when the other company is delaying for no real reason, FEDEX will come to the door and deliver.

I do a lot of shipping and receive my share of packages. I use USPS most and UPS sometimes but never FedEx. In just my receiving it is always late even when guaranteed. The driver does not bring it to my door he leaves it outside the front gate. I have health issues and that matters. I receive lots from UPS and it is always on time or rescheduled earlier and the driver always leaves it by my front door.

I used FedEx every day while working in Las Vegas Nevada. I depended on them to get things done on time, with complete accuracy. They never let me down! I worked at the warehouse of a performer who expected nothing less than perfection. FedEx was dependable, I never thought about trying a different way of getting what needed to get to this performer or one of his staff. Once I handed over a package, box, envelope to our FedEx person, I felt relief. I knew it would get to where it was supposed to go, and it would arrive on time. Yes, I would recommend FedEx to anyone sending something that needed to be delivered on time and in usable condition.

I appreciate the fact that there are many (would like more) FedEx boxes for drop-offs. I wish the sign on the top that says has been and has not been picked up was true. I think the drivers don't care. It's important when you are dropping for extremely important docs for next day air.

I like FedEx for their ease of using... fast dependable and professional. What is the negative side is their pricing is not uniform. For packages it seems always higher in person.. not just a buck or two like 5-10 higher. And their website could be more user friendly... so many different possibilities of shipping... Then if you calculate a price have that in mind and go to the shipping location it is not even close to the price quoted. They cost more than the post office but I prefer them over the post office... Maybe 'cause it is a private business and not gov't related.

I find them very responsible and prompt. They put packages on my porch bench and ring the bell so I know they left it. I've gotten packages a day earlier than anticipated. I'm very happy with their service. I have shipped packages across country and find their rates comparable but their service faster than other carriers.

The only problems I've ever had with FedEx delivery were the time the driver left my package on the hood of my car parked along the roadside, and the time I got a package with the boxes of cat litter inside busted open from being dropped. It is a far more desirable carrier than UPS.

I have had good experiences with FedEx. By using the app to set up pickups and deliveries are made smoother than ever before. I am able to specify where I want to have my packages left, which truly comes in handy around the holidays or anything I do not want to call attention to for thieves! By having the ability to be notified of the whereabouts of my items is a must for me. I also liked the fact that all of my packaging and shipping needs can be done by using the app. I do not have to wait on hold to speak to someone to set up arrangements, nor do I have to wait for someone to arrive at my house. Everything is and can be set up in less than 10 minutes. No muss!! No fuss!!

Our package was delivered to a strip mall store instead of to our residence! Address on package was correct and the store manager was nice enough to get the package to us! This has happened once before where the package went to another house in that case. During holiday season, it seems they hire temporary help and they are not trained and dedicated delivery workers.

Delivery person dropped my shipment on my concrete walkway damaging it and the concrete where it fell, I took pictures promptly upon finding the package, filed a claim/complaint and they denied it. I was very disappointed in their response as well as disgusted in their lack of responsibility, it cost me over $300 for a part that remains in my garage that I can't use.

My issue is with companies that deliver products using FedEx Post for deliveries to FPO AP PSC boxes located at US military installations located overseas. Once transfers to United States Postal Service and on to Military Postal System deliveries can take a couple of months instead of only days for CONUS destinations.

Box ended up in another city. Red River NM. The FedEx website said box had been delivered. No. The box was opened by another party who realized the contents wasn’t theirs. The other party called me personally to let me know FedEx had delivered my box to them. I finally received my box three days later. FedEx meanwhile did a horrible job letting Neiman Marcus know the box had been wrongly delivered to another city.

Lazy, rude. They just don't care about the service you receive. It is like a new soap opera The Young and the Useless. They delivered packages to the abandoned building next door that were addressed to me. I hate to give them one star but the rating system will not allow you to give them zero. I'm fed up with FedEx.

I have received many packages via FedEx; i have also had packages sent to the wrong address, I know because the person contacted me. I don't know how you messed up a delivery but what does upset me is that you now won't leave anything at my home unless I'm here to sign. That's embarrassing (I can't remember the retailer that this started with, I'm just telling you I resent it). I'm having the same problem again but I'm not sure of the shipper, I'm dealing with the retailer.

This is by far, the most reliable delivery service available. It far exceeds the performance of USPS or UPS. All of my mail and package deliveries arrive on time to their intended destinations without fail. It is a service that is worth every cent of cost. I would recommend FedEx to anyone.

We've had problems with FedEx deliveries. We live by a lake and they have to drive across the dam between two lakes to our house. I think some drivers are afraid to drive across. We've had packages delivered to a house across the lake. One was supposedly left by our door, but when I called the driver had to go somewhere to retrieve it and delivered in her personal vehicle. I've forgotten the details of other instances. I think the driver on our route may have been replaced. Service has improved.

Always responsible ethical and reliable. Good availability of drop boxes. They always deliver the products on time and are responsible but flexible about leaving packages at my door. They walk up a long steep driveway without one complaint or cross word. They are always polite. I can say that I trust their employees completely.

FedEx Ground are using subcontractor which they underpay the drivers and as a result you receive the worst service ever. I have too many packages to be picked up and they were usually complain of the too much work that the subcontractors giving them. The same with the delivery they are always late and the packages comes in a bad shape and too late whoever it's a business address which according the business hours from 9:00 am - 5:00 pm. To call the CS, "Oh we cannot do anything about it because we cannot track the drivers or call them." Thank you.

So my FedEx guy knows my dogs and leaves them bones on my packages. They sing for him and get so excited to see him. They know when his truck pulls up. This driver is 1 of the best I have ever had the pleasure to meet. All the other delivery guys are very friendly and professional and are always cheerful and kind.

Most stars for their delivery service, I would have. This is the absolute worst delivery company of any of them. Their drivers are lazy and they leave my packages right in front of my garage so when I back out I can't even see I'm in nearly run over my purchase. They are too lazy to go up six steps and put it on my front porch and for that reason alone I have nothing good to say for them. That is their job to deliver not drop it in front of my garage where I'm going to run over it because I don't see it. Their drivers are not friendly at all or cooperative and I have nothing good to say about Federal Express and I wouldn't use them no matter if they were the last company on Earth.

I prefer FedEx to other delivery services. They seem to deliver more quickly and well before 5 PM, which I appreciate. Tracking and notifications are helpful, too. Since I am normally on the receiving end, and try to shop with free shipping, I can't really say anything about pricing.

I shipped a Dyson best/cool fan to my son at college. When he received the package the box was damaged and so was the fan. I contacted FedEx and out in a claim. I also asked if it could be sent back to me at their expense since I had all the receipts and would look into repairing the $400 fan. The item was dropped off at FedEx and boxes by them. Days went by and texting said in to wait. A week went by and after many phone calls I was told the time was lost. Then I was told it was sent to New Hampshire. How did it go from Massachusetts to New Hampshire and or New York?

I ordered some items on Friday and received them on Monday. You are able to Track your package. It is exciting to see how it is traveling across the country. I have found that my packages were received without damage. It is wonderful to see how the employees take care of your package(s).

Requested least amount of charge for ground service, was charged near max amount. Critical medication was to be delivered by 10:30AM. Arrived @ 3PM. Driver lied stating weather delay. Checked weather from origin to destination, Not a cloud in the sky.. Weather perfect origin, en route and destination. Also checked when driver left warehouse.. near on-time. Don't care to be lied to..

At times FedEx gives ok service. But when the drivers lie about no one there to delivery when we are open both business from 6 am till 11 pm... He lied on the board since he did not have enough gas to get to us and make it back to center. This cost us a lot of money along with our customer that needed the engine parts from Cummins/ in Harrisburg PA. There is no call for lying...

A 6 ft., 50 lb. package was at my garage door in the rain for over 24 hrs. I had no idea the package was there. They do not ring the doorbell to let us know. I requested they come back and return the package as I did not want to accept the wooden shelves after sitting in damp weather and rain. That took another 24 hours for them to return to pick it up. If they had let me know a package was here, I would have had them put it inside. FedEX just endured more expense and time due to not taking the time to ring my doorbell. So sad, but evidently you are working to make money.

i live in a rural area, hard to find my driveway, but FEDEX drivers always seem to find me. I mail from their store regular, and their prices are about 2/3 the price of UP., I do have a little problem with them leaving packages on the porch when it's raining, have left them notes to put package in box.

They usually leave my packages on the porch rail or at my garage door. Luckily it hasn't rained before I found them. I would appreciate it if they ring the door bell or if I'm not at home leave it on my porch. The packages are in good shape for the most part.

How hard is it to leave a package at the front door? The package even tells you to. Well, it must be really hard! Really really hard! Since it only happens one out of 7 times. There is a reason that the package wants to be left at the front door. Wouldn't you think? THEFT!!! REALLY!!! Package is too big or heavy for a non-professional to get up the stairs. Customer is disabled somehow and can't get package!!! It really doesn't matter the reason. Now does it? The package says leave me at front door. Simple. Really. End of conversation.

I have never had to worry about whether or not I get my delivery, plus worry about destroyed items, because they are always product & customer friendly!!! Have used them exclusively, after a bad experience with UPS!!! Plus their prices are within reason, compare to UPS's prices which are higher for the same service.

I like FedEx for the most part. But, they tend to drive by really fast and just toss things up on the porch. I have never been able to catch a driver at the door. Stop, Drop, and Run seems to be their motto. And I worry about all the kids around here, and this big FedEx truck roaring through the neighborhood at 50+ mph. It is really a problem.

I do not like FedEx! The drivers are rude and don't care about the things they deliver!! I have had so many things Damaged from FedEx Every time they bring something to me. I would not recommend FedEx to anyone. They are horrible!!! Never would I use them ever again!!

When I find out my packages are being delivered by FedEx I actually panic. They put the packages out for the whole world to see. They might as well put a sign on them that says "Take Me." Even after you tell them where you want the packages delivered they still put them out front. It's to the point when I find out my package is coming by FedEx I want to cancel my order.

I love their service. When they deliver they let me know when my packages are on the way and their drivers are very courteous and careful with deliveries. I will always use them. FedEx also has a lot of other things to offer as well which is an added bonus. Keep up the good work. You guys are great. Wish other companies were like you.

We get excellent service in terms of timeliness and very friendly service. We have, however, had some problems with large, heavy boxes having broken parts - several occasions of this. The vendor always replaces, so assume they take up the problem with Fed Ex. My guess is they don't handle the heavy boxes with care sometimes.

They are usually on time and accurate with their deliveries. I just don’t like it when they leave packages outside the home and don’t wait for occupant to come to the door. The packages can easily be stolen. The delivery people are very helpful when I see them and courteous.

When I have legal documents where time is of the essence, very important or just want to make certain my parcel gets to where I intend for it to go in a designated time; NO ONE compares. I have used it in my personal and offices in VA, NY and even with their partners overseas.

The delivery person leaves packages in my driveway instead of by the door. Easy to accidentally run over after dark. The deliveries are on time mostly but the person who delivers leaves packages in driveway and sometimes at the curb. I think it is a certain group of drivers who appear to be lazy.

I had an order that was shipped out in 2/22/2018. On 3/1 I created an account online in order to put a vacation hold, in preparation for a week’s vacation starting 3/3. Although I was able to create an account, when I tried to choose option for vacation hold, I received a number of error messages, including being asked a security question I had not chosen. After numerous attempts for the next two days I was not able to put a hold online. I contacted member services twice. The first time I was informed I could only put vacation hold online. I tried again, but still received error message when I clicked on vacation hold option. I called member services again. This time, the representative told me he would put a hold on my package. My package was still delivered while I was on vacation. This has been a very frustrating experience. If possible, I will ask that my orders be sent through a different shipping company in the future.

I would give 0 stars if possible. Visa sent me a replacement for my lost Visa credit card, overnight delivery, marked “Extremely Urgent”, no signature required. It was shipped out March 1st with a scheduled March 2nd delivery and, according to tracking, it was on time and scheduled to arrive by 8:00 PM. I didn’t stay home because it didn’t require my signature. I didn’t see it when I got home. I kept checking but it never came. I looked for a notice but there wasn’t any. I went online and tracking showed it was in transit.

My package was on FedEx vehicle for delivery 2/28 at 6:44 a.m. Each day the tracking info updates stating no attempt made to deliver. It is now 3/5 and my package has yet to be delivered. I contacted FedEx customer service and could not be given a reason why no attempt has been made to deliver. In the end, I know nothing more than before I called them.

So I was supposed to be getting a package September - October 2016. I wanted a new phone so the FedEx guy came. We weren't home to sign for it. Ok but he didn't leave a door tag. So we called them and we waited the next day, so that he only can put a door tag on my next door neighbor's door?! That guy didn't even know how to read. Come on. Now so we went to Bedford and got the package. I wouldn't recommend them to anyone. Then they don't even watch for people out in the streets. Not safe if you ask me. Their package people are contractors not workers. Everybody who works there is like not workers. They're like normal people. Not good either. So I'm getting another package from them on 3/5/18 and let's see what they do this time.

No matter how well your item is packaged, no matter How many photographs of the obvious shipping damage and destroyed carton, you will NOT be covered for damages. There is absolutely no reason to pay the extra for insurance. They DO NOT COVER DAMAGES OR LOSS to items for any reason. I shipped a couple expensive collector guitar professionally packaged and in their hard shell cases. The guitars were crushed during shipment, “FedEx is NOT responsible Sir, I'm sorry." CLAIM DENIED! Submitted dozens of photos, before and after pictures, buyers testimony, paid for insurance. “NOPE!” Do not ship anything of value with these morons. You will not be covered.

I receive several hundred deliveries a year from all the delivery services and I don't usually have too much trouble with any of them. But when there's a problem with a FedEx delivery you can quickly find yourself in a strange world devoid of reason and hope. I made the mistake of opting for "Signature Required" on a shirt I was having shipped from a Thomas Pink store. I'm not home much during delivery hours but for some reason when I was asked if I wanted "Signature Required" I said OK. Not a good choice. I was unable to get home on time for the first delivery attempt. I figured I'd use the online FedEx Delivery Manager and have the shirt dropped off at my local FedEx Office two blocks from my home.

My brother in law shipped some documents from Toronto to Islamabad, service charges were 100 Canadian dollars, FedEx representative in Toronto entered the value 1001 in system by mistake I guess, when courier appeared in Lahore custom officials enforced custom duty of Rs.29000 on the net value of courier. Now concerned branch of FedEx in Islamabad is not delivering me the courier and asking me to pay the duty charges Rs.29000, courier is now one week late from expected delivery date. FedEx Islamabad is saying that issue is on the end of FedEx Toronto so my brother In Law contacted them but they are giving no response, I think I have to file case against them in court to claim my rights which is the process of further 3 months, please never ever use this service. It will give you pain and immense tension.

My package was out for delivery but at the end of the day a delivery exception was reported. Reason is: Local weather delay, delivery not attempted. This is complete **. It only rained lightly today. Mostly just overcast for the whole day. I'm in San Francisco Bay Area so it definitely didn't snow. I'm sure they're just understaffed (i.e. mismanagement) so they just blamed the weather. Today is Friday. I won't be getting my package until Monday, and I currently have no plans to be home to bring in my package. I hope Amazon eats their lunch in a big way.

Here's one for ya.. I had a package to be delivered to me from New Jersey, and for some reason it makes the Tinicum Station and it never leaves there. This crazy thing they call delivery exception kept my package in Phila. I kept calling them and they would tell me the same thing. The package is out for delivery the next day. IT NEVER GETS HERE. I have never in all my days seen anything like this. It's been a week so far. Same thing, everyday. They'd might as well just tell me that they are refusing to deliver the package for any reason at all. "I think this company is in deep trouble." If someone doesn't grasp whatever is going on here, they won't be around much longer... I had to call the sender and he had to reissue a repeat order and give it to UPS so I could help my customer who has a critical part for his appliance in that package.

I give them a zero rating!! FedEx dumps off packages in front of my entry door which is plain sight of the street so I've had multiple packages stolen. I have a covered hidden patio adjacent to my porch which is literally one step away where packages are hidden from street view yet the drivers just don't care. I've called to complain, I've talked to the drivers multiple times but they just get annoyed and I'm signed up on their site which clearly states to hide packages on the porch. All to no avail. I can't believe this company is still in business, they are the worst. I order a lot online and tell my vendors NOT to ship FedEx and if there's no choice I don't order from that company anymore. UPS is the best and all the drivers are friendly and use common sense when dropping off packages.

I waited at home all day for my package and the driver didn’t even attempt to knock or ring the doorbell, he just left a slip saying I missed my package. What’s the point of a delivery business that doesn’t even deliver? My walls aren’t made of glass. I can’t see outside through 24/7! So thanks for wasting my time, I scheduled to pick up my package the next day instead. So I don’t even know why I paid for shipping.

This is the second times, When I track on their webpage it marked my package was delivered but it is a lie, last time it delivered the package on next day. Today It would be the same, or they delivered it to wrong destination. Who's know? No matter of One day postpones, It is about waiting and nervous since the package is legal documents. FedEx suck!

I ordered 2 small makeup products online. I had to order it directly from the brand's site (E.L.F Cosmetics). As soon as I realized they shipped through FedEx, I was disappointed and expected the worst. I have ALWAYS had issues with FedEx. Opened packages (and that's if they WEREN'T stolen), damaged items, delays that they refused to explain.So, I saw this issue coming, but I've had it. My order was meant to be delivered February 27th originally, and was originally shipped off from a FedEx location in Bloomington, CA on Feb 19. (I live in AL.)

I'm in Arizona, the package is coming from Texas. So if you're not geography inclined... That's a neighboring state. Takes less than 1 day to drive across both states 5mph under the speed limit. 2 day shouldn't be an issue.

I hate FedEx. They often lose my packages claiming they have been delivered. They say it's my fault I didn't have a signature service required for shipping. Even if I did anyone can sign for it even if it's at the WRONG HOUSE!!!! This isn't a security measure. I would like to start a class action lawsuit against FedEx! Everyone that has had this same issue please reach out to me! I have lost thousands of dollars to these thief! Not only have I lost a lot of things because of them my fiance has lost a lot of items because of them. They do nothing! They always say the same thing "well you didn't have the signature service required for delivery so we can't do anything for you." This is out of control! Help me take down these THIEVES!!!

My package was to be delivered to a residence, FedEx delivered to a business over 160 miles away. In the package are skin care products that were then tampered with, repackaged, and sent to me used by FedEx. However, during my conversations with multiple people at FedEx, not one person would admit FedEx made a mistake, down to they can not refund me my money. The company where I purchased would have to refund my money. Also informed they would call back in two hours to let me know the "trace status", but never heard from. However FedEx says they did, I printed my cell bill, no incoming call, no voicemail messages, nothing. There are other companies to use for shipping packages, use them. FedEx doesn't deserve your business, aside from the fact they can't deliver to the appropriate addresses, they will not own their mistakes, just blame everyone else.

This people are horrible, I send a package overseas and paid them & 111.00 to ship it. The shipment was supposed to be delivered at home. They never did. They delivered it to customs and customs charged another & 160.00 more in taxes. I will never ship anything with FedEx and nobody else should.

I just started my business in Sept. 2017. On my third order; FedEx lost a shipment with two sample hats from Canada. I asked them for an update on the shipment around Feb 13th. It was a big snowstorm in Chicago and I thought that they was just backed up. The representative Cindy told me on 2/17/18; that the package was lost and to apply for a refund. Then, on Feb 22 FedEx is claiming the package was delivered on 2/09/18 at 9:28 pm. If this was true; why wasn't the activity noted and FedEx would have told me this before. I hate FedEx! They have an internal problem with stealing in their company and they need to do something about it. Because actually they have lost three packages that was sent for me.

If you could 0 stars that is what I would be giving. There has been at no time a good experience with this freight carrier. I can only count on one hand how many times we have gotten a package ordered and shipped without any issues. There have been more problems with getting notifications that my package has been delivered AND SIGNED FOR but I never received! Tell me why is it so hard to read the address on the label and match it to the address on my door? THEN why are you letting someone sign for the package that their name is not on?!

Generally, I don't have much to complain about. Most packages they ship for my online orders don't require signatures, so the package is left at the door, and that's fine. This time, however, a signature was required for the delivery to be completed, and someone needed to be available to receive. It was a phone upgrade from Verizon, so it was moderately important that nothing untoward happen to it. However, the delivery driver didn't even knock on the door, and there is no doorbell to ring. There are, however, dogs at the residence. Understandably, when someone knocks on the door, they bark. There was complete silence. The driver merely left a door tag indicating a "delivery attempt" had been made and no one was available. Quotes are for their terms. The door tag was found a mere ten minutes after the "delivery attempt."

I have been waiting for an important package for my wedding for weeks. I finally call FedEx to get an update and according to their records they attempted three times to deliver and left a note. There is no evidence of them attempting to deliver my package, my buzz number goes to my phone and no note was left. I had to track my package down and learn that my package has been sitting in their shop for weeks. NOT IMPRESSED! I know they are lying!

I took the day off to receive a package that was to be delivered on 2\21\2018. I was constantly updating the tracking from FedEx and at 16:40 it was updated saying "customer not available or business is closed". I reviewed my security cameras and no delivery was ever attempted. I work for a living and when I take a day off it affects my income. I called FedEx and they said they would follow up and never did. FedEx should just go away and their business should close their doors.

Ordered an item 16 days ago from NJ (I live in NC). FedEx picked it up and sent it to Sacramento, Cali, then shipped it from there to Las Cruses, New Mexico, I called and complained as I was watching the shipping and was told it would be fixed immediately and I would have it in 24 hr. Three days later it was sitting in Austin, Texas, they found it and sent it to Miami, Florida, and then to Augusta, Georgia, it finally made it to Concord, NC where they shipped it to Charlotte, NC and the next morning put it on a plane for St Petersburg, Florida.

Let’s start by saying every time I order something online FedEx is the delivery method and are constantly late. I pay extra for fast shipping through many websites and they still manage to screw it up. I will check location and it will be less than an hour away from my location with a delivery date 3 more days out to find out the next day it is 2 hours in another direction in another state. Same thing with all my shippings. I don’t know if they go from a special hub to another but they need to get their stuff together, hell I would have meet them that distance the first time to pick it up myself. We now live in a world where 80% of shopping is done online and we can’t count on getting it on time. Glad I don’t wait on medications or checks.

Boyfriend sent me candy and flowers. FedEx said I refused delivery! I never saw anyone. No one knocked on the door. No one rang the doorbell. I have two very active dogs that bark if you just park in front of my house, let alone approach it. I called them and they said they were refused (lie) and were in transit but no one could tell me what that meant. No one cared. It was like, "Oh Well." If I put in the tracking number it still shows them in transit. This was three days before Valentine's. I checked the address and it was correct. They are lost in the FedEx black hole.

Every time I order something online and the item(s) are shipped by FedEx, I can count on FedEx to delay the original scheduled delivery. I don’t understand the system that the SmartPost is using to move packages from point A to point B. Their shipping methods are very inefficient and aren’t up to the new standard set by the USPS. I can always count on my USPS package to arrive the day of or before the day set.

Well let start by saying FedEx is a joke. I had left a pair of shoes at my in-laws and they sent them to me on 2-14-2018 and they dropped it off on Saturday to the wrong address. So I called and they said that they would get to me on Monday 2-19-2018 so I called them back that day. They someone would call in the afternoon and no call. So I called them back and they said that they would not be able to get to me until the next day or two. Do not use them. I will not ever use them again.

If there was a possibility of giving zero star to FedEx, I will wholeheartedly do it. Their service is so bad and the people at the customer service even worse than the service itself. Losing a package is treated as routine and no biggy, part of the business. Our package was shipped as high priority overnight shipment, since it contained slides from patients who donated their tissue, yet they managed to misplace it and were unable to find a package as unique as this and showed no remorse whatsoever. They don't even have a option on their webpage to write a review or to rate them. We may take legal action against them.

I am DISGUSTED with this company. FedEx now lies about a delivery so that they meet their shipping obligations. With Chewy any order over $49 dollars gets free 2-day shipping. So FedEx decided that it is acceptable to scan my package and say that it was delivered on 2/14/18 at 1106am so that way it was well within that 2 day time frame when the package wasn't actually delivered until Saturday 2/17/18. My house was broken into on Monday 2/12/18 so thanks to the dishonesty of this company I thought my house was being stalked because according to all the tracking information my package supposedly shipped and was delivered and then NOT THERE at my doorstep (like FedEx tracking and "verify" option stated).

I've been waiting for a phone for just about a week now. I see a FedEx truck for past my house and then an email saying left in front of garage. There isn't even a garage near my home. I call and they tell me they can get someone out in 2 business days. It's Friday. I'm livid. I want my package that was supposed to be here 2 days ago.

Sometimes we have bad experiences in order for us to be grateful. FedEx has always delivered on their promises. They have always reimbursed for damaged goods. They have always kept to their word on billing. After our horrible experience with our business and UPS I will never take FEDEX for granted again.

Took a CD loaded with 41 pictures of a elder abuse case to have the pix prepared for court. The lady behind the counter took my disk, inserted it into her machine and formatted the disc. She looked up at me and said, "There isn't anything on this disc, sir". I held composure and replied, "Because you don't know what you are doing and you just formatted the disk". She replied with a smile, "Oh well, sir. Human nature to make mistakes". She expressed absolutely no remorse whatsoever and was upbeat and condescending with a smile the entire time.

I am in the midst of yet another fiasco involving FedEx. I was told that the package was at their facility in my city and would be delivered the next day. As I work and cannot have a mattress delivered to my work, I paid a fee to have it delivered after work when I would be home to receive it. It was supposed to be delivered between 5 and 8 p.m. At 7 p.m. I got a text saying to attempt to deliver would be made and it would be delivered the following day. Well, I had to go through the whole process of contacting them to make sure it would be after work. They agreed to use the money I paid for the first failed delivery to cover it. I do want to state that this is my regular experience with FedEx whenever they deliver anything other than books or DVDs. Those arrive. Anything bigger, and there is always some hassle of them not coming when they are supposed to or in leaving a door tag that says final attempt when this is the first indication they have been there.

I ordered a perishable item and paid for 2 day. That was Fri.. shipped Mon. And today is Thurs.. still no package. It's been sitting in a facility for two days!! Perishable!! Co. called FedEx and they said that they only come once a wk. They didn't tell them they come to this community once a wk. when they picked package. Will never use FedEx again and will tell everyone I know. Horrible customer service. Perishables are probably that!! Ruined an old lady's day.

I have just received a delivery from Wayfair Canada, I was totally skeptical of it getting to my place as lots of people do not understand a "country" address! I have a Bed and Breakfast and Spa and I am off the better trail to those used to the city, pavement and street lights. I do however give good directions and my business is on Google Maps. So when I ordered 2 Murphy Beds to be delivered to my home I was happy that the computer order took my address, but skeptical that FedEx or whomever my 8 large boxes would be ponied off to, would be able to deliver! I started tracking my boxes from the moment they were shipped!

I ordered a Ghost Bed and it was to be delivered by FedEx. It took an extra day because of the weather they say. The total weight of my shipment is 184.1 lbs in 2 packages. They delivered it to the rental office instead of my apartment. They never even tried to get it to my apartment. The customer service excuse was he may have had multiple packages. I told her that is no excuse. When a package is that heavy an attempt should be made to deliver it to the apartment it was assigned to not the damn rental office.

I have spoken with several different people who claimed they would get back at me with an updated regarding my claim. I never did. Until I got an Email from the shipper (Adidas) stating that FedEx had just denied the Claim. The package original arrival date was supposed to be Friday 12/22/17. They pushed it back Saturday 12/23/17. On Saturday Morning Around 7-8 I went on online to request for the package to be held at a nearby FedEx onsite Walgreens but the driver never did so. Instead left the package on the front door after the FedEx system had Approved my request and also allowed me to select the Address at 2011 N Riverside Ave Rialto, CA.