FedEx Reviews

Dogs were barking when the FedEx truck left. I did not immediately go outside to bring the package inside. When I did, I noticed two boxes marked Fragile. The one box (lamp lens) looked pristine. The other (the base) was standing on an angle because the bottom of the package was severely damaged. I took pictures and immediately called FedEx. This was the end of March 2013. Numerous calls promised me that I would be reimbursed. Finally, a Claims rep said that business policy was to send a check to the company in New York who in return would send it to us. It is now the middle of May and nothing. I will spend the rest of my life urging anyone who will listen to never deal this company. What a world!

I should have recorded this dude. As soon as I heard the truck outside my window, I looked out and saw the driver scanned the package, went back to his truck and drove off! Then I checked the tracking online and it said it was left at front door! ** and guess what, I called customer service and they don't give a **. "Well, if that's what it says, then look outside your door." This is in Queens, NY. These Hispanic drivers in mid '20s are the worst. Every once in a while, they steal! Do not ship with FedEx or receive package from FedEx!

I ordered a motor bracket and it was shipped out via FedEx. Their system says it was delivered to my home on 5/16/13 at 9am, but I did not receive it. I am retired and home all the time. I contacted them and they say it was delivered and would look into it. NO Response to date. What a rip-off.

From experience of buying through the internet, I realized the importance of receiving what you spent money for. Recently, I ordered an item which delivered in three to five days from the time I ordered. My calculation placed the package at my house on Sat. May 11, 2013. I purposely waited all day at my house between the living room and the front deck, and at no time did a FedEx truck stopped at my house. The driver told the people in the office that they did deliver. But he didn't come to my home on that date nor at the time they stated it was delivered. Now, something seems very wrong here especially when my wife and grandchild were home as well! I think the package was delivered to the wrong address and it is not my fault that I don't have my package. And I paid the shipping too!

So FedEx pulls in my driveway and instead of going to the front door, they wheel two big tabletops across my grass to another driveway and straight on in to my garage squeezing next to my wife's BMW to leave everything against the wall. If my front door was open, maybe they would have come straight in and leaned all that stuff against the wall in my foyer.

Today at 3:05PM on Blackfield Road, one of your drivers ran a small Jack Russel over when he could have easily stopped. The dog was so slow crossing the road. Your driver slowed right down and then continued to run the dog over. He then got out of the van, walked back up the road where we stopped with our hazards on to make sure nothing else hits the little dog. He picked up the collar and just left the dog. A Sainsbury's worker and post lady tended the dog, and moved it from the road. I'm 39 weeks pregnant with my 7-year-old twin boys in the car who were really upset, so I then left.

I paid an exorbitant amount of money to have something delivered by 10:30 am the next day (a friend, having left her cell phone with me while on vacation, needed it delivered to her asap). I clearly printed the complete address on the shipping label and instructed my friend to wait for the delivery by 10:30 am. She was waiting and watching for the delivery truck, which she never saw, only to find that the status online had been updated to state "Delivery Exception: Customer Not Available" shortly after 10 am. This is completely false, as no truck even went down her street, let alone to her home, or her door.

I came home Friday to find a large box, 4 x 2 x 2, standing up on my porch. It had someone else's name and address on it and she's not in the phone book. So I called up FedEx right away and told them about it, gave my address, and asked them to pick it up. The box sat there all weekend. I came home today, Monday, and it is still there. I called up again and asked the person, Angelica, to please have it removed. By the way, I first called their distribution center in town but the number is disconnected! I had to be rerouted through one of their copy centers to get to the delivery people.

I ordered a computer. It was to be delivered in 1-3 days. It never came. FedEx tried to deliver it twice, but left a note for me to sign so they could leave it at my security condo. I signed it and then they never came back for the third delivery. I called FedEx. They said they would make sure it was delivered on Friday which they did not. I never received my order. Office Max should cancel their contract with FedEx. I called the store in Torrance. They called FedEx so had no excuse for the computer not being delivered. I have a business. I needed the computer. FedEx interfered with my business and with Office Max business.

We were getting off the turnpike and could not see that ahead, there was only one lane open for EZ Pass, so we had to cut over to go through the EZ Pass lane. A FedEx driver in a semi crawled right up against us two inches away from ripping our side view mirror off. There was no way he was going to let us go in front of him even though we did not intentionally cut in front of him! If we would not have stopped, he would have completely sideswiped us.

On 4/30/2013, the driver of FedEx truck # ** attempted to sideswipe our RV causing me to take evasive action onto the side of the road. He was honking his horn so we knew that it was intentional. This happened adjacent to Exit 196 of Highway 40 at 12:50 pm. Unfortunately, FedEx does not provide the means for reporting this directly to them so I must assume that they do not care.

I sold a large item on eBay to a customer that wanted it truck freighted to them. I told the buyer that as the listing stated, it was for pick up only but that if he wanted to call his local freight company and arrange the shipping himself, I would gladly palletize the item and have it ready for pick up by his freight company. He called FedEx freight. FedEx called me for directions and picked up the item. Soon, FedEx was sending me a bill for over $500! I own a company that regularly ships item by truck and this would have been less than $100 by our carrier.

An item for graduation (biggest moment in my life) was to be delivered to my home on a specific date. Delivery man never rang nor knocked on my door. The second time, I requested that I wanted to receive a call upon arrival which I did not get. Hence, I ended up not getting my package. I called and was promised an attempt would be made to try and get my package sent that day. I still haven't gotten my item for graduation. Thank you, FedEx!

Delivery was attempted on 04/04/2013 12:30, Door Tag # **. I called 1-800-463-3339 and provided DT. The agent suggested having a second attempt. I declined and was offered "pick-up" at 1383 Main St, Springfield MA, store hours from 7:30 onwards (with control #). I was at the store at 9:00; there was no package. The clerk's explanation was that since delivery attempt was made "just" a day before, the "in-store" pickup cannot be made until later this day or tomorrow. Why are drivers not compelled to drop off "undeliverables" (especially when customer/recipient indicated pick-up will take place) at end of the shift day to above mentioned store, so that customer can pick up their parcels at the opening hour?

I ordered a delicate and expensive camera lens from a store about 45 miles away. It was to be delivered by FedEx 2nd day. FedEx failed to pickup the first day, but did pickup late the 2nd day. In less than an hour, the package showed up at our local FedEx Terminal. I tried to pick it up but they would not release it, so it sat there over the weekend. Monday morning, the status showed out for delivery and on the truck for delivery. It also noted that I had to be home to sign for it. This was a day early but I needed it so I stayed home all day.

I often need to purchase overnight delivery for business purposes. I obviously purchase the overnight delivery as I need it the next day (duh!). I have never had an overnight delivery come late if sent by UPS or USPS, but every time I have ever ordered overnight delivery, and FedEx was the chosen carrier, it shows up late. I am a photographer, and I am booked steady. My 2-year old dropped my camera down the stairs, and it broke. I ordered a new camera immediately on Amazon and ordered next day delivery (should have been delivered today) as I am supposed to be leaving to shoot at 7am tomorrow morning. All looked well as I tracked the shipment.

I am writing a complaint about a specific FedEx Ground driver who delivers to Hyde Park in Chicago, IL. Our normal FedEx delivery driver is great and I would give her five stars. Unfortunately, the incident today has soured me towards FedEx for good. I work at a large apartment building where we receive packages for residents in a small package room. Today, the driver brought a package much too large to fit into our package room. I informed the driver that he would have to bring it upstairs to the customer's door. (I should mention that this has never been a problem before. There were two people together and we have an elevator.) This driver it turned out had no idea what apartment the package was for or for that matter who it was for.

I volunteer for a large animal rescue in a very rural area. Since I am using donated resources, I use Walmart.com's free ship to home service for our supplies because I get such a better value. Our driver apparently thinks our deliveries are beneath him. Bags of food have seams opened so that when we pick them up, the contents spill. Boxes are left with bottoms untaped so the same happens. FedEx accepts my complaints but tells me Phill is one of or best. Well, their best in UPS is unthinkable. We've had damages in the past with them but nothing like this! Back to spending two times as much with other companies that use UPS or USPS. Sad.

At approx. 1:45 pm on 3-19-13, a FedEx driver ignoring speed limitations barreled through my subdivision at extremely excessive speeds for a residential area. It happens to also be spring break and therefore children are at play. My child and two others had just crossed the street moments prior to this careless driver’s inconsiderate and irresponsible actions. I was standing in my garage, and in the few short minutes it took me to run just inside the door, grabbed my keys, jumped in the car to try to find him for a tag #, and he was gone. Apparently, he found his destination, made his delivery, and left the subdivision I'm sure at the same high rate of speed that he entered. I plan to call my local police dept. and complain about this company as well and will ask for patrol to cure this blatant disregard for the law and potentially deadly negligence.

Several times, a driver has turned his truck around by using our driveway. We live in a subdivision, so the next intersection is not very far away. A FedEx truck should never, ever use a private driveway for convenience. The latest incident was on Friday, 3/15/13.

I shipped a package for $89.60 on 03/14 and charge it to my ATM as a credit. I noticed on 03/15 that the amount was debited twice from my card, once on 3/14 and another on 03/15. I called Fedex customer service on 03/15 and was told by the representative that this was normal and the double charge would stay on my card until the package was shipped. I asked to speak to a manager and was told that it was a billing problem that was recognized by Fedex Ground because of a shorter tracking number and said one of the charges will be credited to my card by midnight on 03/15. On 03/16, I noticed that nothing was done; the double charges for $89.60 were still debited from my card.

On Wednesday, 3/15/13 at 1151a, I was driving my niece to a doctor's appointment (she is eight months pregnant). While passing the Foodland on Emerson (Parkersburg WV), a FedEx driver pulled out in front of us blocking both the first driving lane as well as the turning lane with zero clearance from our car driving in the only driving lane. Only by going into the opposite side of the road, facing incoming traffic was I able to avoid an accident. He was pulling out from the store at an extremely fast rate of speed. Thank to God there were no incoming cars or we both would have ended up in the hospital. He was reckless and should have to take a safety course before being in charge of such a large vehicle ever again!

I paid to receive a much needed parcel on the day promised. I was definitely on location when the sticker was left on the door saying I wasn't and to pick up the package 45 miles away! The dog never barked. So no one rang the doorbell! Three of us were at home and one person sitting at the door! Funny that the UPS guy had just left a package and he didn't have a problem! I travel extensively and will only be here a few days. This is a terrible inconvenience. There wasn't even a promise to attempt delivery again! Just come and get it yourself - an hour from the location! FedEx service stinks. I will definitely not use FedEx again if I can help it. I have always had satisfaction with UPS. My husband is making the 2-hour trip as I type. Who knows if he will be able to actually pick up the package.

I have a shipment from USA to Indonesia via FedEx. Due to customs check, my cargo was cleared in early February. The problem is miscalculation of import duties & freight. I was billed IDR 2,190,867 for import duties, FedEx advance fee, warehousing and blah blah while the actual calculation based on the Indonesian customs office and IATA base is about IDR 1,2**,*** .

I'm here 24/7 and FedEx did not knock on my door nor did they or have they ever left a notice! Someone is lying! It's the "same old song and dance!" The thing that really upsets me is your site states after I track the package **, "customer not available or business closed." Obviously a lie! I have lived and worked here in the same place for 13 years and FedEx is notoriously bad about delivering goods to us in downtown Fort Worth. Why? I don't know. UPS and the US Post Office have no problem delivering to us. FedEx is "running joke" here.

I ordered a pair of shoes and because the store did not have them, they dropshipped them for me from another store. The driver that we have had for years, delivered my shoes, threw them over the electronic gate, which has two 100 lb dogs on the other side. They chewed up my shoes and FedEx refused to take responsibility for them because they were "delivered." Same page, same book, different song, same hook, I ordered another pair of shoes from the same store who did not have them and they dropshipped them again to my house. I swear I couldn’t make this crap up. Yet again, the rain! They threw the shoes over the gate, the dogs destroyed and chewed up the shoes.

I would like to lodge a complaint regarding the FedEx Indonesia, which had slapped USD55 handling surcharge over the hold-up caused by the Indonesian Customs over my package, Awb no. **. My package already arrived from China on 26th January 2013, and it was not my fault to have the package held up by Customs because I have been asking the local FedEx office to clear the package almost everyday. I don't mind paying my the custom duties imposed by the local customs, but I do mind paying additional USD55 or in Rp539.280 over what should be the responsibility of the FedEx alone! In my opinion, FedEx Indonesia had purposely delayed my package so that they can extort additional charges from the recipient.

I shipped 51lbs package from FedEx in Roseburg, Oregon. The girl at the counter charged us twice for the same shipment and when discovered, would not refund immediately. We've even contacted corporate office with no help. They just want to keep the money! Whoever is making the policy at FedEx is obviously incompetent. But how could that be? FedEx is huge. They absolutely will not refund and make the double charge for same shipment good. **!

I placed an order through Old Navy on Jan. 01, 2013. Shipment was through Fedex. I checked the status of my order through Fedex on Jan. 15, 2013, which said that the shipment was destroyed at customer’s request. I never requested such a thing. I called Old Navy on Jan. 21, 2013 and they told me that FedEx destroyed the box because it was empty. I am sure Old Navy did not send an empty box to me. I have been a loyal customer for many years now. I have a problem with the fact that no one had contacted me with this information. I am very upset with both parties involved - Old Navy and FedEx - more so with FedEx because they did not take care of my parcel and the representative I called at FedEx was not pleasant at all. He did not take my complaint, he did not help to resolve my issue, and did not apologize for the inconvenience.

I am the sender of the following package tracking number **. I paid over a hundred and fifty dollars to have this sent as next day delivery. There was a letter of invitation in that package which the receiver needed to have not later than Wednesday to attend an interview the next week, and I am urging ND LA because this item is not supposed to be in your care. I spoke with the shipper and he said, "For no any reason should you be in the possession of that package if you refuse to release the item," and he misses his Interview at the USA embassy next week, then I will have no other option but to take the legal action because this is not the first time and I have records. And I learned the package is in the charge of a woman, who is requesting for money. The recipient has a recorded audio conversation when the woman is asking for N50,000. Isn't it just crazy? My husband is the recipient and is expecting the parcel delivery. I will report to the appropriate agency if this is not corrected immediately.

I shipped a package on December 10, 2012 to the Philippines, and they did not get it until January 9, 2013 because of Fedex and customs. They refused to disclose customs charges here, and when the packages arrived there, they refused to release it and then charged additional storage charges along with $600 in duties. Plus, they refused to deliver the box to the door. The recipient had to travel by bus a long way and pay the fees. I called Fedex so many times and only got the runaround. I will never ship anything with them again, or will I ever ship anything to the Philippines again!

I ordered some pillows that were shipped via FedEx. The driver who is familiar with our location refuses to exit her vehicle because we have a dog. The dog is harmless, but that is beside the point. There is no effort to alert us that she is present. If we don’t happen to notice her on the property, she will drop the package outside of her vehicle onto the yard. Our dog will play with whatever is left in the yard and do as he did this time. He chewed the box and the pillows. FedEx refused a claim and refused to investigate the incident (unlike UPS who would not let something like this happen?) I strongly suggest anyone to avoid FedEx and use a company with pride and responsible drivers.

Our FedEx courier driver has been very unreliable in the last three weeks. On December 17th, he failed to deliver a priority package from my company that required a signature because he did not ring the door bell (which works) or knock on the door; but instead, simply left a notice about a delivery attempt. My wife was waiting all day for the delivery and was no more than 30 feet from the door when the courier arrived. I know this because I passed the courier on his way down our street and arrived home; but a minute later, I found my wife and two children sitting in the living room doing school work. They were surprised to know that a delivery had been attempted and they hadn't moved from the living room in an hour.

I ordered online both a Cat Window Perch and an electric water fountain, and the orders were shipped FedEx in two separate packages at the same time. Tracking showed that the driver posted "delivery at doorstep" but no packages were received. From that point forward, they had no legitimate concern for, or follow up involvement with, my complaint. They had phone and email but made no attempt to either find out what happened or reship replacement products. I even contacted FedEx directly and had complaint numbers attached to both shipments. But when I called back, FedEx refused to give me any info, instead saying I had to deal with Petco. And Petco of course said FedEx tracking showed the packages had been delivered.

I shipped a large box of Christmas presents for a family of three to the Christian Appalachian Project. I have been sending similar boxes for 12 years via UPS with never a problem. But this year, I decided to ship through my company to get the corporate discount (we are a large mail order firm). Big mistake. FedEx claims it was delivered the day after Thanksgiving and that they left it on the porch. The project volunteers contacted me two weeks later as they had not received my package yet. They said they have repeatedly asked FedEx not to drop boxes on the porch. FedEx told me to file a claim and then denied it, because they said they had delivered it. They had? No one saw it. Where is it? I'm out $435 with no recourse. That's a lot of money for a senior citizen trying to do something nice at Christmas for the needy.

It's interesting to find the site. The very same thing happened to me. I ordered an item to be delivered. Tracking stated the address was incorrect, but it wasn't. The address was correct. The recipient saw the truck pass their home. I asked, "Please leave the package at the pick up location," but it was put on the truck for delivery on Christmas Eve which made it unavailable for pick up by the recipient. At approx. 8 pm Christmas Eve, the tracking info stated "Exception Occurred" after the recipient spent Christmas Eve anticipating the package.

I sent my Xbox 360 to be repaired by Microsoft and after waiting three weeks for an answer, they finally said they had fixed it and shipped it back to my son using FedEx. Well, it made it all the way to Jonesboro, Arkansas and because FedEx decided that I only had a PO Box number for delivery, there was no way they were delivering it to me (they had my number to call). They sent it back to Texas to Microsoft and I called Microsoft and they found it again and sent it back to us again using FedEx. Well, it was been another month and still no Xbox.

My sister had ordered an Apple product to be delivered to my house for her son’s birthday. They had told her that it will be delivered on Monday, Dec. 24. So we went out of town and came back that Friday, 21, and they left me a note that they came to my house at 12:30 pm. That was the first lie. We left my house at 12:40pm. They wrote on the door tag 12:30pm on Friday. So I called them so I can pick up the package at their office but the customer service told me that they were already en route to delivery. I could leave the door tag sign with instructions to where to leave the package and I did that. Usually, the mailman and other companies have left me packages at my porch with no problem.

On Dec. 20, I shipped a package containing a replacement part for a machine needed for important purposes prior to Christmas. It's scheduled to be overnight delivery on the 21st between noon and 3pm. Today is Sunday, 24 December; and it has not arrived. I am hoping it will finally show up on Monday, 12/24. I will think twice about ever shipping FedEx again.

On Dec. 17th, 2012, I paid for FedEx 2-day express delivery. On the 20th of December, we had a small snowstorm in the KC, MO area so my package was not delivered. On the 21st, it was clear, 50 degrees and all schools were in session with children riding on the bus. The FedEx site said my package was on the truck, but it was not delivered because the website said "Restrictions, delivery not attempted." There were no restrictions on the 21st. I called, and they said it would be delivered the next day. On the 22nd, it was still not delivered. I called several times. No explanation except something about air travel or something but the package was sitting at the Hickman Mills, MO site.

After the events that occurred in Newtown, CT, Governor Mally declared that all church bells would ring at 9:30AM on Friday, 12/21/12, to show remembrance and respect. At 9:29, the FedEx driver on Norwich Ave in Colchester, CT pulled up with his radio blaring; door open; leaving his engine running as he ran inside to deliver an envelope. He needed to get through a group of people who were waiting outside to hear the bells and show respect, and obviously had no clue on what was going on.

It is very unfortunate that Angry is the lowest rating I can give to FedEx. I came home today to find a note from FedEx stuck to my Christmas Wreath on the front door. The note stated that since I was not home, they were unable to deliver a package and I needed to phone them to reschedule. There was no information about the package - who exactly it was to, who it was from, etc. The driver did not fill in any of the details of the form except half a tracking number which appeared to be the first 3 digits. I was so annoyed that they left this note stuck to my wreath where anyone and everyone could see that I was not home instead of just sticking the note in my letterbox. I phoned FedEx as soon as I got into the house. The first person I spoke with was extremely rude. He had quite possibly the worst telephone manners I've ever heard. He answered the phone with "What's your tracking number?" I tried to explain that the note had been left on my front door, in the rain, and I only had a partial tracking number, but all he would say is "That's not the full number."

I ordered a uniform for my daughter's club soccer team from Want Uniforms. They delivered it using FedEx but the package was never received. I contacted Want Uniforms via email because they list no phone number contact on their website to report the package was never received and request assistance as my daughter still needed her full team uniform. They never responded and simply gave me the tracking number. I contacted FedEx who told me the driver would not remember what he did that day.

I had to get a document to my brother in Maryland next day before he had to catch a flight / leave the house by 1 pm. I am in California. I asked if this was possible. The FedEx rep actually looked me in the eye and said "Yes." I paid for overnight delivery by 10:30 am, $45.46. My brother left home the next day at 1 pm and the envelope had not arrived. I called FedEx the same day of the non-delivery and asked for a refund. They said I had to call back as it wasn't in the computer.

On 12/04/2012 at 1:30 pm, a FedEx driver driving a Ryder's truck rental trespassed by driving in my driveway to deliver to the ** home. I have contacted FedEx in the past. I own the driveway. We had a trial in Lake Pleasant, NY on 09/17/2012. The verdict came in on 10/15/2012. The ** were claiming adverse possession - they lost! When I purchased the property, my deed clearly showed I own the driveway. The ** brought me to court and they lost. So please, park the truck and walk in or have them come to a pick up point to get their package. Do not use my driveway, FedEx. UPS doesn't use it; they respect me. ** at the Gloversville, NY UPS can verify this. Park the truck and walk. How would you like pulling in your property? Respect the land owner.

On Dec. 4, 2012, I was supposed to have a package delivered. Around 2:55, the driver came by. He didn’t slow down at all; he kept on going. So I got on the internet to check the status. It said that they were not able to deliver the package at 2:55. At 2:58, I called FedEx. And they tried to give me the runaround with a lie. I was told that they weren’t able to deliver the package and the package was back at the building, not on the truck anymore. I ask him “How can it not be on the truck?” and the internet said they tried to deliver it at 2:55 and it’s just 3:01 now. That’s when his story changed. I talked to three people at FedEx, and they all tried to basically do the same thing. One thing they said was that they were calling the driver and he wasn't answering the phone. To me, if you keep calling the driver like they said, that should have been a problem, especially when it’s a business. FedEx customer service is the pits.

Too much delay on delivery - My package was sent on November 16, 2012 from Memphis USA and was scheduled to reach its destination on November 23. The package was then stocked in Paranaque, Philippines for customs clearance since November 19. I am tracking the package but until now (Dec 2) nobody is attending to release it from the customs. I paid this package on international priority but no response nor e-mail notice to me from Fedex customer service. Can somebody out there release this shipment package?

Another phantom delivery - I waited all day at home for a package that was said to be out for delivery. I went to bed at 10PM discouraged and without a package. I woke up the next morning and tracked the package again, only to find an exception "Customer not home or business closed at 9:36PM." **!? I was home all day and all night. Nobody came to my door and no yellow tag left there either. There were 4 people and a dog here at 9:30PM. Nobody heard anything. The driver is lying and who the hell waits until 9:30PM for a delivery anyways? Looks like this is standard operating procedure for FedEx now. So like the others, I will not do business with anyone using FedEx for shipment.

Truck #** in Holly Street, Thornton, CO on December 26 at 5:30 PM. The truck driver was speeding, swerving, tailgating, and even flipping-off drivers. I've never seen any truck driver behave in that manner. I wanted to take the time to report this incident, in the hopes that someone in management would read this and take action. I had looked on several FedEx web pages but couldn't find an area to report bad drivers, as other companies do. Signed, Concerned Driver

My package was estimated to be delivered on November 17th by FedEx home delivery. I was home all day. It was a Saturday. I called the 1800 number some time around 2PM. I don't usually receive by FedEx but when they do come, it is usually early in the morning. So at that point, I had been up since 8AM waiting for the delivery. The representative verified that it was out for delivery and the driver had until 8PM to arrive. I let time pass. Around ten past six in the evening, I received an email telling me that my package was delivered at 6:06PM but with a delivery exception. It was delivered to my neighbor's address.

We were expecting the parcel (8kg) delivery on November 19, 2012 because FedEx websites showed the parcel is in the delivery vehicle. My wife and son were home and waiting for the delivery, but FedEx's website showed the "customer not available" exception at noon. Actually, FedEx did not bring the parcel to my home at all. I called the FedEx customer service at 12:30PM and asked them to deliver the parcel on the same day. At 1:30PM, a lady of FedEx called me and asked me what time is good for the delivery. I said that anytime is okay with us because my wife and son were home. At 5:28PM, the lady called me and said that they cannot deliver the parcel on that day and asked me to pick it up.

The package was supposedly delivered on 11/16/12 at 2:10 pm. Someone was home all day. At that time, my daughter was expected home from school and my fiancee was a few feet from door. There are two large dogs that did not bark - no delivery was made. The package was not there on 11/16/12 like it should have been. No delivery notification was left or package could have been picked up on 11/17/12. I contacted FedEx tonight to arrange pick-up on 11/18/12, but I was told there is no availability. I will have to "drive" to pick up a "delivery" on the morning of 11/19/12 to get package as early as possible using my gas.

We went to a restaurant to pick up a carry-out. A FedEx driver parked his truck, blocking the driveway to get in (remember this is a restaurant). Then he parked his truck right across the walkway! He could have moved his truck up just 6 feet and he would have been out of the walkway and not blocking cars. I called and made a complaint to FedEx and someone is supposed to call back. After reading these complaints and some have had some pretty awful experiences, sounds like it's useless! Just sounds like FedEx has some pretty unhappy and frustrated workers.

A westbound Fedex semi on I80 between Des Moines & Omaha stayed in the left lane along with another semi, regulating his speed so no one could pass. We were traveling approx. 58 -64 mph and he continued doing this for at least 20 miles with vehicles backed up in both lanes. At mile marker 79 between 1:15 & 1:30 pm Tues. Nov. 16, I called 911 and reported the situation. There were no vehicles in front of the semis. This was an intentional act.

For the second time in a row, I have waited at home for a delivery from FedEx. I checked online and they stated an exception because I was not home and a door tag number. When I checked this, it was past the time they stated they came and there is no door tag outside. I understand the delivery drivers may be in a hurry to deliver packages but that should not compensate for the quality of their work. Why would they not have at least given a door tag number if they did not want to knock on the door, but state online that they did give a door tag number? That is blatant lying at its best. It's the second time this has happened.

I want to give a compliment out to Mr. Donald **. This man responded quickly to a very angry customer (me) when I got a call from FedEx ground in Grand Junction telling me to change my hours of operation or come and get my package 3 hours away. It was unbelievable. But Donald contacted this office and tried all that he could to help me. Someone give him a large raise for great service! But from now on, when I place my orders, if they use FedEx, I will order from someone else. Sorry.

Yesterday, three tires were dropped off at our house, ** Chase Road. They were addressed to ** Carvel Rd., around the corner from us. So I picked them up (very heavy!) and took the tires to the ** family; they said they just got one tire dropped off a few minutes ago! Now, today, I just got another heavy package addressed to Cynthia **, ** Carvel Road, again! This delivery guy looks like a new guy, dumping stuff off, just to whoever, whenever he thinks he's not going fast enough with his deliveries. I want this stopped or I will never use FedEx again!

I am a place of business and I got a phone call about 2:30 today 10/9/12. I was told they have a shipment for me and it will be delivered tomorrow and what was my hours. I told her I am here from 8AM until 3PM. She told me then I wouldn't get my shipment because they would come around 5PM. Well, I am the customer and you need to come earlier and be here before my office closes, not the other way around. I am the customer! This is not the first time I have had a problem with FedEx. A customer had left his skis to be picked up by FedEx and no one came. When I called to have a pickup, they told me to take it to a FedEx office. The closest one is 35 minutes from my work. They said that's not far. Do they want to pay for my time and my gas? Why can they not do their job? UPS can. Remember, I didn't choose the shipper.

I did not get the product, placed a second order and also contacted the vendor Create for Less. They responded with a, "We are re-shipping." 3 days later, a black lady showed up at the house with my very first order. The second reorder, which has now cost me a total of $57.00, did come to my address. I had tracked the first order by the shipping number and it showed delivered, but I did not get it. Yesterday, a man from 3 doors down brought the replacement order from the first shipment to my door. My address was clear to him, but it was dropped at his door. I was supposed to refuse this order (per Create for Less instructions) but since I did not know it was delivered, I could not refuse it.

I bought six tablets from eCOST.com on September 28, 2012 and they sent the shipment on the same day through FedEx Home Delivery. They were supposed to deliver on October 3, 2012, but the driver did not show up. At night, the driver wrote down: “Exception.” I called the office and they told me, “You get delivery tomorrow.” Next day, I was waiting the whole day and I also called a couple of times for my delivery. They advise me, “You have to wait up to 8.00 pm.” Still, the driver is on the road. It’s the same thing again. I saw at 6.00 pm: “Delivery exception.” This is my tracking no. : ** . My point is, why is your driver lying? If you have not enough drivers, why do you pick up merchandise? We are waiting and losing business. Thanks.

Just like all the others that have had horrific experiences with FedEx, my story is the same. According to tracking, FedEx delivered my very expensive merchandise to the wrong address. The address they claimed they delivered the package to does not even exist. I had the city officials confirm this information. I have called FedEx everyday for 30 business days straight. I barely got the same person twice even though I had names and extensions. They denied my claim because the driver "claimed" he delivered the item to the address listed on the package. I could not stress enough to them that the address he claims to have delivered it to is wrong and does not even exist!

Regarding SmartPost by FedEx, if you live in a rural area and use a front-door metal mailbox with the red flag, don't have anything that won't fit inside shipped to you with FedEx SmartPost. The post office makes final delivery of your FedEx shipment, and they are required to place your package inside a mailbox that is approved by the Postmaster General. If a package won't fit, expect a notice you have a package at the post office for pickup. Saturday, I drove 26 miles round trip to pick up a package after finding a notice in my mailbox. My truck gets 13 MPG. When I arrived at the post office at 12:30 pm, it was closed. I wasted $8.00 for gasoline and 45 minutes of my time. This Monday, I must make the trip again. UPS may charge more for shipping. However, they deliver to your door.

I suggest you tell your drivers to not take shortcuts through yards when they make the wrong stop. I don't like having to go behind your driver and repair where he cut through to save time. I told him myself because yes it pissed me off. I would never drive through someone's yard. I don't want him to lose his job. I think the people that put him to work are the responsible party.

Package delivery non-existent, Fedex lies - Where the hell is my package? Also, you **, you list for me a foreign county and then your stupid system won’t accept my actual phone number - and it is the country of Peru, not a state or province. You people are really stupid!

I sent a shipment to Beirut from New Jersey, USA on July 12. The shipment arrived in Beirut on July 15. After daily follow-up and several call to FedEx, Beirut finally shipped the deliver on July 19. Talking to customer service international, they apologized and they promised to refund the charges. A week later, I called, "Where is the money?" They said I have to contact the shipping agent in New Jersey; he will refund the amount since I paid directly to him in cash. I contacted the agent and he refused. He confirmed that the policy he applied was no refund. I called FedEx after nearly one hour on the phone from one to another. I explained that FedEx policy should apply, not the agent.

I have been using shippers for online shopping for years now and have seen the reliability of FedEx decline precipitously over the past 2 years. You are lucky if you get a package on time 50% of the time. I know multiple online vendors who have stopped using FedEx as a shipper and rightly so. You are providing a huge opening for the USPS to bump up their courier services and fill the hole you are so stupidly opening for them. The reliability of the USPS is now far better than that of FedEx now which is really shameful for a company that cornered the market. You won't corner it for long at this rate. You need to clean up your act.

My family got me to order two generators for them from Harbor Freight and they were both supposed to be delivered on August 20, 2012 to my home. My husband and I were on vacation so my mother-in-law was going to get the packages as we live in her backyard and this is where the UPS driver leaves packages. The FedEx driver did not check that he had the right address and he left the packages at my husband’s uncle who lives next door to us. This was at ten minutes after ten AM. I called my mother-in-law at 1pm and she said that FedEx had been to his house that morning. These are people who have been doing drive offs with gas at gas stations.

I ordered a label maker from Office Max a few days ago and they shipped it via FedEx. So, I started tracking my package and it was going to be delivered on August 22, 2012. When I got home from work, I went on their website to see where it was and it said delivered and signed by somebody else. I called FedEx and told them that somebody else signed for my package and it wasn't anybody in my household. They said that they would look into it and they would try to find my package. This morning FedEx called me and said the delivery guy left my package at Wal-Mart. He had a lot of packages so mine got in there somehow. The lady said they are trying to get my package back from Wal-Mart but if they can't, they would call Office Max and tell them to send me another one.

The company that repaired our watch used FedEx to deliver the package. It required a person to physically be there to sign and receive the package. I do understand this but because the timing was difficult, I contacted customer service after the third failed attempt to have the warehouse hold the package and gave a date when I would be able to pick it up. They never mentioned that that was too long of a time to hold the package. About four days before the date the pick up was scheduled, I received an email that the package was being sent back. I contacted customer service and they were apologetic and called the warehouse. The manager said that they do not hold things over so many days. Why was I not told that in the first place? The package went back and is being reshipped. I am being charged an additional $70 by the repair shop. With the repair and this extra cost, I could have purchased a brand new watch, maybe two. I am asking for UPS delivery this time.

FedEx sucks. I thought they were a better ground shipping company than UPS, not. Four boxes packed extremely well from my manufacturing plant (double boxed) and FedEx actually destroyed all the outer master cartons. And when I say destroyed, they actually ripped the cartons and taped them back together, really? One master carton was completely missing part of one side and they taped it to the inner boxes, so thank God the plant double boxed. Because it looks like the cartons were thrown from here to China - a lot of the inner boxes corners were crushed and destroyed some of the merchandise inside them. I filed a claim and FedEx denied them. Do they ever settle claims? Looking at all these complaints probably not, mine is small potatoes compared to others. What is their problem? They need to take a flying flipping whatever off a cliff and then we all can be done with them. Maybe this would be a good time to start up a good delivery company with good business ethics because this company has none.

I sent a $250 guitar across to Portugal from the UK. Not only that, but the buyer had to buy a case (as the guitar only fits one case) and get it sent to me instead of them. So, I sent the guitar. Two weeks later, I found it she hadn't yet received it because she emailed me. No contact from FedEx. After waiting a day from a call back from FedEx, I found out that the guitar was in Portugal but they couldn't find her address. Again, instead of contacting me to find out where she lived, I had to find out because the buyer was getting worried.

For the 2nd time, I made an online purchase and it was shipped through FedEx. They claim that they tried to deliver my package but nobody was home. Both times I have sat in the house all day within earshot of the door making sure that I do hear when they come, but they never came. Then, they lied and said that no one was home. If they did come, wouldn't a door tag have been left? Then customer service claims that I don't have my apartment number on the tracking info. Well, then they should have used my phone number provided on the tracking info and called me to find out my apartment number. They are just liars, incompetent and just downright don't care about their customers.

I shipped two expensive chairs to be auctioned by a very reputable auction house. They were packed perfectly. When the FedEx driver picked up the boxes, I requested a receipt (like whenever I shipped FedEx Ground, I was using my company's prepaid label). He said he couldn't provide one. I asked what about declaring the value of the items being shipped and he said there was no way to do that with FedEx Ground. Well, needless to say, given the accounts of others to this blog, they arrived in unbelievably horrible condition (the boxes looked like they'd been attacked with a sledgehammer). The auction house took photos. I filed a claim and I received $100 per chair. When I contacted FedEx to complain, they said I should have declared a higher value. I told them there was no means/opportunity to do so with a FedEx Ground pick-up. They basically said, "Tough." Wow. A horrible, horrible company that I will never do business with in the future! (Another of their scams is charging for residential delivery to a business.)

I shipped a bicycle that was packaged by a professional bike shop. The bike arrived with a hole in the box and a dented frame in the exact area of the hole. FedEx denied that it was their fault, saying that it was due to "insufficient packaging." This is not true, millions of bikes a year are being shipped and packed exactly as this bike was. It was zip tied, secure and wrapped in bubble wrap. Nothing I could have put in the box would have prevented whatever punctured the box to not dent the frame. The bike was new with a retail of over $3,500 and FedEx wants to walk away from it? Why did I pay over $30 for insurance? This is wrong, 100% wrong.

We have shipped some personal use food supplies for a disabled child due to use when he visits his grandparents in Thailand. We agreed with FedEx that we did not want to pay any import duties or charges nor any extra costs and informed both FedEx customer service in the UK and in Thailand (in their language) to notify us as soon as any problem occurs and to tell us if any charges were trying to be applied in which case we would destroy the shipment. FedEx confirmed in three separate telephone conversations this arrangement and that no import charges would apply given the nature of the shipment.

I placed a small order with Walmart online on July 9, 2012 and they emailed a FedEx Tracking # ** on my receipt the next day. On July 16, I checked on the FedEx link and it said my package was delivered at my front door on July 14. I contacted FedEx and I told them that there was a mistake because the package was not delivered to my front door and I explained that FedEx mistakenly delivered another package of mine to the wrong address this same year. The FedEx CSR checked that Walmart put the correct address on the label and said the next step would be to contact the driver and inquire what address the package was actually delivered to. She gave me a case #**.

I was supposed to have a package delivered on 7/17/12. The FedEx driver put N/A where you sign for it so I could not sign it and leave it on the door for delivery next day. I called on 7/15/12 and spoke with customer service and was told I had to sign in person. I work all day and I was told it had to be by 5, I am not home by then. I asked if it could be delivered two days later on the 19th by 10am and I would wait for it before I went into work late. That was fine she told me. I then received a voice mail on my cell phone telling me that they could not promise before 10 as they have priority deliveries that they do first, which I am not sure with a two-day notice why mine would not be priority.

Three times I've had trouble getting deliveries from FedEx. They always say the address is invalid or I wasn't home to accept delivery. I paid for overnight delivery and the package was delivered 3 days later on another occasion. The drivers in this area are not qualified to do delivery work. They don't care if deliveries are made on time or not. I shouldn't have to be home to accept deliveries and I've said that when ordering. UPS always shows up on time and never requires someone to be home. From now on, when I do my ordering, I will make sure FedEx is not considered. I'm tired of this incompetence.

FedEx has a very inefficient communication system to relay customer's wishes in having packages rerouted to a FedEx/Kinko's location for pickup by customers. This has delayed significantly my getting my package after it arrived in Atlanta, GA 3 days ago. Your staff deliberately lied to me by telling me I would get my package delivered to me on Saturday morning, 7/14/2012, between the hours of 8:00 am, and 12:00 noon. Being the busy doctor that I am, I elected to use FedEx's re-routing to another FedEx location system so that I could pick the package up later in the day, but the local driver attempted delivery anyway.

On July 11, 2012, at 10:30 pm, my wife and I were driving west on I30 between Dallas & Fort Worth. There was a long construction delay because of bridge construction at the Highway 161 interchange, with four lanes reduced to one, then a forced exit of the freeway. After about 45 minutes of sitting in traffic, we finally approached the last lane reduction. We were driving a Chrysler PT Cruiser, and were just to the left of a FedEx freight tractor truck pulling two trailers. The DOT number on the tractor is **.

My package was on track to deliver today. I stayed in front of the window reading the whole morning. All of a sudden, the FedEx truck goes right past my house. I refreshed my tracking order through FedEx.com and it said, "Customer not available/business closed.” I called the office and they said the driver had stopped and knocked for a couple of minutes. No way! To top it off, there was not even a sticker on my door or mailbox to back up the lie. I called the manager and she was no help and told me her driver wouldn't lie to her that she was there. She basically insinuated that I was lying. She said I could come pick it up and I agreed I would do their job for them. I asked for her name and advised I would call corporate. I hang up the phone and what do you know? Five minutes later the package is on its way. Too bad for her, I already was talking to corporate on the other line. Corporate was very nice, but I will not go FedEx again if I can help it.

We had 58 kg of materials to move for the company from Kandahar Airfield to Kabul Airfield and then delivered to an address in Kabul. Well, the franchise, Afghan Express, delivered. It was a great start. We had to open an account because they could not accept credit cards. The office in Kandahar could not give me a quote because they did not know my discount code. Then, we got the invoice of $1618.08 plus a fuel charge of $273-26. Well, let's see. FedEx has a LOGCAP agreement and should be receiving fuel free for their planes. Why do we have to send boxes via Dubai? It should be easy enough to send direct from Kandahar to Kabul and why do we charge this amount? It's a complete rip off. A quote prior to handing over the parcels should be automatic.

Your company compared to UPS sucks as far as tracking. It’s like talking to “This is Peggy”. Your truck normally stops by in the morning, so I switched to FedEx due to this. I am a small business and need my shipments ASAP. I’ve been trying to track my packages all day and all I got delivered by 8pm. I have had them take them on home with them and deliver the next day. I told your rep, I half understood, you don't have to worry about me anymore I’m going back to UPS. At least they can tell you a time it will be delivered. I don't like being delivered last because I live closest to your terminal.

"Our driver says he can't find the address," they said. But FedEx has delivered overnight packages to this quite normal address many times in the past. "We attempted delivery, but nobody was home," they also said. Huh? There were no less than 10 people in the house at the supposed time of delivery. Lastly, they said, "We will have it to you by the end of the day." Nope. It's been 3 days now, and there's no package. Oh also, they said, "Our drivers don't have cell phones"?! FedEx, this is deplorable! What happened to you?

Mixed up packages - I got someone else’s package and decided I would just go drop the packages off at the right house and I found my packages at the other address. I thought the biggest part of being a mail person of any kind was they knew how to read!

I ordered my husband's Father's Day gift from Lowe's and paid extra for the 2-day shipping to ensure that I'll receive the gift well in advance of Father's Day. It was shipped on 6/12 and the last scan was on 6/13 at 5:25AM. As I was tracking the package, I noticed there wasn't any movement and I contacted FedEx the morning of 6/14. I was told it would be investigated and I would get a return call. I contacted FedEx again on 6/15 at 7AM since I hadn't heard from them and there still was no movement on the shipment. The agent contacted the location where it was last scanned while I was on hold and was told that they couldn't locate the package, but they would look in another location. He told me I should receive a call in approximately 2 hours.

This TV (Vizio 3D) was just returned to me yesterday. It was never delivered because I stopped shipment. The buyer had family issues. Anyway, the box came back looking bad. I opened the box and it looked a little funny, so I plugged it in and the internal screen was completely shattered. I have had other TV's returned from the customers that didn't work when they got it and the box looked rough but I didn't expect that was because of FedEx. Now I want to start a lawsuit because I pay for shipping both ways and I had to repair each item. This one is beyond repair. I think we can start a class action lawsuit against them. I have a lot of proof myself. I say there are enough of us. Something has to be done.

At around 5:50pm on June 13, 2012, accident was blocking two left lanes on I-495 in Maryland (inner loop). I merged in front of a FedEx driver (had my blinker on and was up to the cones) and he honked when I merged. I quickly moved back to my original lane and he sped up and cut me off. I moved to another lane and he cut me off again. Then, he began swerving between lanes so I could not pass and flipped me off. Finally, shot ahead going about 80 in a 55 mph zone and left me alone. Number on the top back of the truck was 9728 but I did not get the license plate.

On Wednesday, June 13, 2012, I noticed a FedEx truck speeding down my street. The speed limit is 25mph. She had to be going at least 50mph. This is the third time in 3 weeks she has done this. I have yelled at her before and she slowed up. But not this time. Does FedEx push them that they don't have care for the people on the streets? There are many small children on this street. The street is a dead end. This women needs to be taught a lesson. Next time, I will report her to the police and especially since my neighbor is an officer of the law.

My package was shipped 6-1-12. As of yesterday, 6-11-12, it was not here. I called FedEx and was told the driver made 4 attempts to deliver the package not once leaving any slip of attempt to deliver whatsoever. I am 88 years old and am here 99% of the time, and my buzzer has not rang at all. At one point, a resident said a FedEx truck pulled up, was talking on his phone and just pulled away, never getting out of his truck. Now, my nephew will have to drive 40 miles roundtrip to get a package I paid FedEx to deliver. I will never order from any business that uses FedEx.

I ordered two day shipping on Monday. I tracked it and everything and guess what? It will come on the ** next week. Some **. Do not use this carrier.

I shipped a Murano glass bird sculpture via FedEx. Box was marked extremely fragile and glass, along with arrows to indicate to stand upright. Item arrived damaged and when I filed a claim online, I waited over a week and did not hear anything. So, I called. No one could tell me what was going on with my claim. I was told to call back in a week which I did and still no status. They finally said they had to send an investigator. That took another week. I called today, 6/8/12, and spoke with a Dian from Claims and was told my claim was denied due to improper packaging. I was stunned and agitated. I asked her, "What are the packaging guidelines?" She told me she can't provide me with that information. Now I'm out $2000 and FedEx charged me $162 to break my shipment. After research, I discovered this is a common practice for FedEx. I want to file an official complaint against FedEx and that they honor my claim.

I was searching for months to find a commercial frozen drink machine that I could afford. I found one in Dallas, TX (I live in Florida), and flew out to get it. I went to a FedEx office store in Dallas, purchased the supplies to package it, and shipped it to Florida. It was lost, and then FedEx found it and contacted me. It arrived to me in a different box, overturned, with parts missing and broken. I filed my damage claim thinking it should be quick and easy for them to approve, since they repacked it and know they broke it. They denied the claim due to "insufficient packaging". It was their ** stuff that it was packed in. I'm out the machine, transportation costs, and now I'm behind on my bills because I used part of my mortgage money to get it. They can deny any claim if they're going to say it wasn't packaged well enough.

Here is my story. I went to FedEx to mail my daughter paperwork and credit card to go to court with. I paid $35.00 to have package delivered next day by 10:30am so that she would have them to go to court with. Long story short, I paid cash, but the plane broke down and she didn’t receive the envelope till late afternoon. They told me they would FedEx me my refund once the package was delivered. I called them Friday - this is the next day to confirm we had finally received the package. Today is Monday and I just got off the phone with FedEx. Now they told me it’ll be up to 4-6 weeks to get my refund back.

I was to receive a package from my client on the 24th of May. The package never arrived. I asked my client for the tracking # and began to call FedEx to locate the package. FedEx indicated the driver made an error and placed the package behind a screen door of an incorrect house. I've been calling FedEx since Tuesday, May 29th and now it's Saturday, June 2nd and still no package. The lack of communication between the managers and their drivers at that location is an embarrassment and truly unprofessional. I am reluctant to ever use FedEx again. FedEx will be held accountable if this package is not found and returned due to the highly sensitive materials contained in that package.

FedEx International is useless and expensive. FedEx International Shipping is a waste of money and an exercise in frustration. A FedEx employee assisted me with forms for international delivery - NY to Rome, Italy. I paid $125 for International Express for the package to be delivered in 3-4 days. The forms were incorrect and the package was held in Italian Customs for 8 days due to FedEx employee's ignorance of properly filling out their own forms. Once forms were resubmitted correctly and package was released from customs, it took FedEx another 4 days to deliver. Incompetence, lousy service, and delayed shipping, all at top dollar. Do not use!

FedEx damaged a piece of equipment in shipping. I filed the proper claim months ago. FedEx conveniently shipped the check to the wrong location and made the check out to the wrong person. I called them and they cancelled the check and sent out a new check to the proper address. They apologized. I called two weeks later to check up on the new check and they had no record that it had been cancelled and reissued. They (Tom ** of FedEx Claims) apologized and promised to FedEx Express a new check to me. That was a week ago. I just got off the phone with Tom again. He said they put a check in the mail through the USPS yesterday. FedEx shipped something through the post office. I pointed out that they were supposed to overnight the check last week using their shipping service and when I asked where it was shipped, he had not included my apartment number on the address. Does this seem odd? I'd love to know if this has happened to other people.

A FedEx truck was riding down 290 east towards 190 north. While it was on 290 E, it began to sway in my lane on 290, pushing me to the side of the road with no direction. While it was in the left lane for exit 19 for 190 N, it began to turn into the far right lane nearly crashing into 2 other cars - one being in their blind spot but the other was next to the nose of the truck. I did not see where he exited, but I did get a license plate number **. I thought this driver was very careless but thankfully, no one was hurt.

My package was left at the wrong house. The lady at the wrong address said she told the driver that I lived in the next house (in plain view) down the road but he refused to bring it on to my home. This is totally unacceptable and does not speak well of FedEx. How can I trust FedEx again? This should not happen ever.

I am reporting a very bad driving behavior situation that occurred on I-25 between the Wyoming border & Wellington, CO on 5-16-2102. I was driving in the right lane going south on I-25 after 8:30 p.m. Before the Buckeye exit (CR 82), a truck came up behind me, also in the right lane. Nothing was amiss about this. However, your driver pulled into the passing left lane & remained there for several miles (until just before the Wellington exit, CO Hwy 1). I had to move my side rear view mirror as far as it would go to keep the glare out of my eyes. I had my cruise control set at 70 mph. My husband & I decided your driver must be going his "top" speed (as some companies set their trucks) as the reason he did not continue to pass me. In the state of CO, it is the law to remain in the right lane except to pass.

I think the unwritten policy of FedEx is to place your package in an over-sized FedEx box with stuffing, which results in an extra charge for the box, the stuffing, the larger package, and the extra weight. The extra charges can increase your cost by 60%.

I'm not sure what happened, but I shipped this package (which contained baked goods) on May 16th and was told it would arrive in two days. On the second day, tracking stated that the "delivery was delayed". Later, there were a delivery exception (whatever that is) and that it would be delivered on the 19th. I tracked again today and it states that no one was available or business closed and it has an estimated delivery for the 22nd (6 days after I shipped). Of course by now, this item is not fit for human consumption.

I had been tracking a package that was expected to be delivered on 5/16. Well, 5/16 rolled around, and, sure enough, at 2:48pm, my package was said to be delivered. The problem is I had no package. So I called FedEx's 800 number, and after hassling with their automated phone service, I finally got to talk to a human, which was great, except she barely spoke English. I described my problem, and after she gathered my tracking number and various other bits of information, she told me my package was delivered to my front door at 2:48pm on 5/16. I, once again, informed her that it was not delivered to my house. So, she gathered more information and said I would be contacted tomorrow. I hope they do better at making things right than they did getting the package to me in the first place.

I had ordered a package through Amazon requesting expedited shipping to get to my residence before I moved. When I saw the seller chose to use FedEx, I wasn't thrilled. I have always preferred UPS. However, while following the tracking, I was glad it was actually going to make it on time. The first thing that angered me was that my package arrived at the local FedEx distributing facility on Monday, but it couldn't go out until Wednesday because it "wasn't the scheduled due date yet". I paid extra money to get it the day before I moved, they got it even earlier and have to wait?

I sent important papers to the Philippines but the recipient cannot claim it because the FedEx personnel mixed it with other mails and wrote on the label, necklace worth $5,400. Now, the damage has been done because the papers did not arrive on time. I called in sick from work 2 days to follow this up, but I don't know if FedEx will pay for my damages.

I placed an order from Dell.com and selected Next Business Day shipping. Dell got the order to FedEx on Thursday evening (5/10/12) and I was promised a delivery date of 5/14/12. I got a departure notice from FedEx around 4 am on 5/11/12 with a delivery date of 5/14/12. I received an "In transfer" notification 5/11 at 7 pm to Saint Paul, MN. Then, on 5/11 at 8 pm, I got another arrival notice that it had been delivered back to the FedEx location in Nashville, TN. The delivery date was then changed from 5/14 to 5/16.

I own two small commercial properties in close proximity to one another. Both have been damaged by FedEx drivers. The first is a beautifully renovated building (65 years old) with a wooden staircase to office suites. The FedEx driver took his metal hand truck and dragged it over the steps - five times. On the last run, I saw him doing this and stopped him. It scored the steps to the point that I had to have them refinished - again. The second is another restored building (103 years old) with a tile entry and steps. The ground floor is commercial space.

I purchased an antique mahogany mirrored shelf with inlaid scrimshaw from eBay seller James for $375 plus shipping and insurance on March 20, 2012. James shipped the shelf to me via FedEx. The shelf arrived broken in two on April 6, 2012. I immediately took photos of the broken shelf and the packaging and filed a claim with FedEx. FedEx first said they could not tell the shelf was broken, which was ludicrous. It very obviously was broken.

Tonight at 9:15 pm, I was traveling East on I-80 in Iowa when a FedEx driver pulled up behind me. He was so close to my bumper that I could not see his headlights in my rear view mirror. When I tapped my breaks to indicate that he needed to back off, he put his bright lights on and started to honk. I-80 from Coralville to Iowa City, IA is under road construction so the speed limit is 55 miles an hour. I was traveling in the left lane going 60 miles an hour when driver # ** started flashing his lights and honking for me to move over. I could not move into the right lane because there was traffic in that lane and I was already going 5 miles over the speed limit in a construction zone.

Delivery was attempted twice to the back carport of my townhome. The gate is locked that leads to the back porch. What's wrong with using the front door of the building? It's the first thing you see when you drive into the complex. Common sense would tell most of us that someone is not going to leave their back gate open to the public. Front door public, back door private. It is Friday and I will now wait for a package that was supposed to be delivered on Thursday, to arrive on Monday. The package contains a thyroid supplement that is needed on a daily basis. Side point: The UPS driver delivers to the front doors here in the complex without instruction to do so.

While in bed and in a deep sleep after working all night, I woke up to the sound of the door bell ringing. I immediately responded and the FedEx truck was observed and the driver, who spoke very little English, had me "sign" for a delivery item; and while standing at the front door, the driver drove off, without leaving the item. I immediately called FedEx in Orlando, Florida at 407 240-9600, for a proper explanation, but was immediately transferred to their main office in Tennessee. Upon complaining about this bad situation, I could not believe their response, by stating they couldn't help me. I'm totally disgusted over the incident and I highly recommend people not to use FedEx under any circumstances.

I purchased a banjo through eBay and requested it be sent via FedEx ground. The banjo arrived on time but was damaged. I paid for shipping insurance for $900 and the total damage estimate is $480. I filed a claim with FedEx but each time I call, the runaround seems to get worse. I finally got a damage call tag # and FedEx picked up the package for inspection. It was returned without the original packaging and I have heard nothing since then. I made two trips to the FedEx location given to me on the phone but they said they could not do anything at that location. This is a scam and I have a damaged banjo and no compensation.

The package arrived on 19 April 2012. The estimated arrival date was 23 January 2012. A nine-day delivery estimate ended up being almost 100 days and a most awful experience! This package was my first international shipment, so I had numerous questions when dropping it off. I was an international shipping "virgin" but felt that by using the "brand name" shipping service (aka FedEx), I would be in good hands.

I am a customer of Sony Computer Entertainment America (SCEA). They were unable to have my package sent to my actual mailing address because it's a United States Postal Service Address, and so I requested them to send it to my best friend's address in Park Slope, Brooklyn, New York 11215. SCEA is a direct customer of FedEx. They utilized them to send out my service request order. Unfortunately, the merchandise never arrived. I finally received some information from SCEA with regards to this missing parcel yesterday, April 19, 2012. The FedEx tracking number for it is **. SCEA support specialist informed me that FedEx claimed that their courier left the package on the floor of the addressed building, which is absolutely unacceptable! Due to FedEx courier's negligence, I still do not have my package. Therefore, FedEx needs to take appropriate and serious responsibility for this grave lack of professionalism and customer service!

I ordered a package two weeks ago and I still haven't received it. I just saw the FedEx van outside a few minutes ago, so they are around, I guess. I have no idea who he was delivering to, but I'm incredibly angry that my package still isn't here. I bet I could have walked and picked the package up from the store, all the way over in the US, faster than FedEx delivery. Absolutely terrible!

I was in my driveway, running late for work, the car running and I started to back up. I was in reverse moving when the FedEx driver pulled up and blocked me in. I was thinking, "didn't you see me moving? I need to go. I am kinda in a hurry!" I know there are other people in the house that can sign for a package and I know it isn't for me so I planned on driving away. Then the jerk opened his driver's side door and I inched back to let him know I needed him to move. Instead of moving his truck, he got out and walked around to the back of his truck. By now, I am furious! So he had left me enough room to inch around in an awkward 3 point turn to reverse out and I made it out. I wanted to yell all kinds of obscenities but instead, I pulled past him and said "That wasn't very courteous." I know, an extremely lame attempt but I wanted the jerk to know that it wasn't okay!

They are taking the handicapped parking spaces daily and refusing to move.

A product was shipped with FedEx home delivery. They tried to deliver on Thursday, 4/12. I missed them. I called the same day and redirected the package to a FedEx Kinko location, it never showed up there. The person I talked over the phone told me I can't go to the location to pick up my package. It's Monday and still no news of the package. I called on Saturday and they told me they don't work on Mondays, so if I'm lucky, I may get it tomorrow? What a bad service, home delivery works from Tuesday to Sunday. Looks like these guys don't like to work also, Friday to Sunday?

At 2 PM today, Saturday 4/14/2012, a female driver parked her FedEx truck across the 5 parking spaces in front of my store. There were no cars parked in front of the mail zone store, where she could have backed in, just as the UPS driver backed up to my store an hour ago to make a delivery. This driver was parked for 5 minutes and dropped off did not pick up a package from the mail zone. It's a simple issue and disturbs me - the laziness of these people!

I asked my sister to send me a hair color from Hong Kong, but she wrote the wrong house number. A Filipino employee from Hong Kong sent me a text message telling me that the sender will pay another HK$157 to change the address or the item will be returned to Hong Kong. I told him it is not worth paying it again for the price of the hair color. I tried calling the telephone number rather than texting. He then started arguing with me and refused to listen to my explanation. He is being defensive that it was the sender's fault, instead of giving me an option to pick up the item as opposed to returning the item back! Are they supposed to argue rather than listen to the customer? I will not use FedEx to send any item again!

Last week, I was working in the yard with 5 other people. We were cutting trees and doing some other stuff. I should've gotten a FedEx package on that day. Then the next day, they showed up, saying they came but no one was home. I told the guy he was ** me and that there were 6 people, including my self, working in the yard since 7 am to 8:30 pm. Then, he started arguing with me. I ordered a 3D TV from Wal-Mart, and they shipped it via FedEx. Both FedEx and Wal-Mart said I should've gotten the TV yesterday. But on both sites, it shows FedEx hadn't picked it up yet. I wasn't to worry with it not showing up since this happens on UPS site all the time, but I'm PO. It's late.

I was seated in the backyard when the FedEx delivery man waved at me with the package on his hand. I said, "Thank you. I'm coming to the gate." When I was nearing him, he threw the package to the ground and walked away. I was so angry. He needs to be disciplined as he may be doing this to wherever he make deliveries.

Today, on April 3, 2012, at 7:08 p.m. I called to a FedEx Authorized ShipCenter, A1 Shipping at 2920 Ave R, Brooklyn, NY 11229 (phone number 347-554-8831). My package has to arrive tomorrow, April, 4, 2012, but I am working and needed to arrange the best time when I will be at home. This FedEx Authorized ShipCenter located on the same street where I live is 10 blocks from me. I called there. I wanted to explain my situation or to get a telephone number where I can call about the best time for delivery. Instead of understanding, the man who took the receiver did not get me information and did not solve my problem. In a second, he realized that English is not my primary language and stopped our talk. The service and people who work for FedEx are horrible!

Handing over of package to persons other than name mentioned : The parcel was supposed to reach at 4pm (IST). The courier was told to call when he was 15 minutes away from the address. The parcel never reached at 4pm. After numerous calls to the Verna-Goa (India) office, the parcel finally reached at 5pm. However, the courier didn’t even bother to call the number to say that he had arrived. Instead, he just unloaded the parcel to the domestic help who was not aware of anything. The courier was given strict instructions to call before he reaches and to hand it over to only the people concerned. The courier showed complete disregard for the FedEx method of working.

I sent a package of art supplies from NYC to Canada via FedEx Ground, total price of shipping being $134.99. After I was informed by the recipient that the package never arrived, I checked the tracker on their website and realized the package was being bounced around two different NYC boroughs and never left the city. I contacted a customer service rep. and was informed that the package was being sent back to me because it was refused by the recipient! This is obviously impossible because the package never left NYC. After being told several more times that the package was refused by the recipient on two different occasions, they changed their story to I was missing a commercial invoice. I inquired as to what that is (I am not familiar with shipping terms) and have been ignored since.

I had an opening for my new showroom and I wanted to send the invitations (mail shots) and brochures to my clients prior to the opening. And I contacted the person who is responsible for my company's account and I couldn't reach him at all. He keeps ignoring my calls and when I went to the head office in Cairo to complain and asked for the manager, it took me quite a while to reach him. And when I finally met him, he kept apologizing that the contact person has family issues and that's why he wasn't answering my calls. Well, I don't think it's a professional answer but anyways, he promised me that he will follow up with the delivery of the mail shots and brochures himself and that he will make sure all mails will be delivered on time and to the correct addresses and such. And I left, hoping they would keep their promises, but nothing has happened. They did deliver the mailshots but to the wrong addresses and to the wrong people and most of the clients we called to make sure they received the invitations and the brochures and most of them told us, "We didn't receive anything."

Misdelivery of my package - I was tracking a package from Apple, which indicated that an item I ordered would be delivered by the 26th of March. We anxiously awaited the FedEx employee who never came. Finally, someone came at 19:00, but it was the person to whom our package was delivered, not a FedEx employee. I wish to express my thanks to that honest recipient, but not to FedEx.

Near accident caused by unsafe driving of large FedEx truck at Louis Drive and Ivyland Rd at 4:25PM on Monday, March 26th, 2012. The number painted on the truck was probably 72937. I'm hoping that this information will be forwarded to improve road safety. On Monday, March 26th at 4:25, a large FedEx truck nearly caused an accident by turning left at the stop sign, directly into oncoming west bound traffic of Ivyland Road. Had the truck come to a full stop at stop sign before pulling out in front of my car, he would not have entered Ivyland Rd until after my car had passed and had traveled at least some 4-6 car lengths beyond the T-intersection.

I was traveling south on I75 toward Macon on 3/27/2012 at 6:50. This UPS driver was behind me and I was in the middle lane going 75 mph. The driver of the truck was riding my bumper and flashing lights at me. He continued to do this for several miles and then finally got over in the right lane. He was traveling at least 85 mph or over. The license number on the truck was **. If I had stopped quickly, he would have rammed into the back of my car! This is very dangerous!

I ordered a gift for my husband and the shipper used FedEX Ground. Two weeks after his birthday, I still do not have his gift. I was home all day on the third attempt day and no one rang the bell or knocked on the door. After being lied to by the customer service department, who said another attempt would be made on a select day and set time period, I still do not have the package. I was told I have to go pick it up from their holding area, nowhere near my home. They are a delivery service, correct? I am beyond angry and will have the order cancelled, two weeks is too long. I hope to never ever deal with them again.

January 3rd 2012, I mailed several boxes from Jacksonville, FL 32218 USA to myself in Suva, FJ. Items missing were DVD and flat screen TV. After customs checked and informed me that items were missing, I agreed with Carpenters to wait because they could be delayed. Two weeks ago, FedEx e-mailed me to pick up my items. I went to the Carpenters Shipping office twice and each time, they claim they will get with me. I call and they claim they will call back. My items are here is Suva but they will not release them. They refused to give me form to report the loss. They continue to say they will get back with me. I need my items, please assist.

This crazy driver was doing 75mph in a construction zone, ran me and another car off the road nearly missing the barrier. This is a dangerous zone on I75 through Macon, GA. I see how many driver complaints that have been made and it makes me wonder if FedEx will do anything about it. Well, I have. I have called the Sheriff's dept in Monroe County and they will try to stop him. I will post this on Facebook, Tagged and Yahoo. I cannot believe that you allow this to happen so often. Fed up with FedEx drivers! Maybe, it will take a crash and someone killed for something to be noticed. Believe me, this will get noticed.

The wardrobe box held my personal belongings with a hanger bar for hanging my clothes. The top and bottom of the box looked like opened and I have taken many pics to show the damage. I had my prescription meds in the suitcase inside the box and when I moved the box to view it clearer, one of my meds fell out the bottom of the box. I doubt my meds are even in it. I have not opened the box yet. I want a FedEx rep to visit and open the box with me and more pics will be taken then. I'm appalled at the way FedEx handles packages and how they try to deny all their claims. Please acknowledge you received this complaint. I will be seeking legal representation for disregarding this notice! I want the response to be immediate. Totally dissatisfied!

I made an online purchase that was supposed to arrive in two days. On the second day, the FedEx package tracking website indicated the package was placed on the truck at 3:32am. (Great!) At 7pm that day, still no package. I called and was told that drivers deliver until 8pm and that I should wait. At 8pm, still no package. I logged into the tracking system and the driver changed package status to "Delivery Exception" indicating that at 7:41pm, delivery was attempted but the customer (me) was not available. That is complete **! First of all, the package did not require signature for delivery so why wasn't the package left on the porch? Why didn't I get a door tag indicating the attempt?

First, I had to call them to give directions to my house and they still must have delivered my package to the wrong people because according to their tracking website, my package was delivered. This is not the first time this company has messed up, they have delivered other peoples packages to me and I had to call them to get them to pick them up. I also ordered a game from Blizzard three weeks ago and the driver tried to call me. His phone came up blocked number. I don't answer blocked calls. If I hadn't looked out of my window and seen him pulling out of my driveway, I wouldn't have got that package either. The driver was too lazy to get out and knock on my door.

A consignment was sent through FedEx from Makkah on March 04, 2012 which was what I was supposed to receive in Khafji. But unfortunately, I couldn't receive it till date. I have tracked my consignment and found that it is still kept in Dammam. I have also contacted with FedEx customer services office in Dammam on March 12, 2012 through your office in Khafji and the concerned person promised to send my consignment in Khafji. But situation is still same and package is not yet received.

FedEx repeatedly leaves packages on our front steps. I wish that you would educate your drivers, as UPS evidently does, to not leave packages on front steps of people who live in rural areas with attached garages, people's entrance doors on those garages, back doors. We usually do not use our front doors! Package left on the step, worst rain storm of the season equals ruined items in the box. I guess I'm lucky it was there at all. It was an open invitation for theft. UPS has never left a package on our front porch nor a note to pick up a package. What is up with that? FedEx lost my business long ago and will continue to lose it if they don't change their delivery practices. I just wish people who send items to me would not use them. Thanks.

I am fed up with FedEx's failure. I placed an order with Amazon using their prime service, 2-day delivery promise. But due to FedEx's incompetence, they can not find my address. Postal service finds me with no problem, also UPS. Just the lazy scumbags at FedEx couldn't. They (FedEx) should just exit the package delivery service all together, and just leave it to the pros.

I had a new vehicle hitch kit sent via FedEx Ground from a reputable car parts dealer. The website showed a delivery date of March 12th and that Sunday (the 11th) an updated page with my tracking number showed the package to be delivered the next business day. So on the 12th, I spent an hour at work from 9 am Central to 10 am Central and then returned home. It was the first real nice day of the year so I opened my garage door and proceeded to start assembling a bike rack I had bought to go on my new car hitch (bike rack was delivered USPS on Friday before no problems). I was also working on my mountain bike. I was anxiously awaiting my new hitch package so I could mount my bike rack, my bike and go riding.

I was supposed to receive a printer in February. It was boxed in a book cover (Oxford box). Due to a delay in the system, I never got the package. I filed a claim and have not got a request back.

FedEx Insurance: Focusing pin on an insured telescope was bent in transit. It was packed in a custom foam fitted wooden case with outer cardboard marked “FRAGILE, GLASS”. FedEx simply denied repair claim even though manufacturer states that this most often occurs from an excessive end impact (box also said Do Not Stand on End). Why bother with insurance if it is simply denied without recourse?

I sold glass mosaic through eBay and shipped via FedEx ground. I packed accordingly with Styrofoam, bubble wrap, corner protectors, everything (I have been shipping this material for years, but usually use UPS) and added insurance to the package. I added "fragile" signs to the box. The box arrived visibly damaged and so was the material inside it. The receiver sent me pictures of the damaged material and filed a claim with FedEx for the amount of $1100. FedEx replied saying I (as the sender) have to file the claim and closed his case. I did file the claim and received a message stating it was denied because the item was not properly packed. Funny enough, there were no images of the exterior package or interior protection included in the pictures the sender provided to FedEx. So how can they say it was not packed properly? What a joke, this is stealing! I paid for insurance and now there is nothing I can do about it?

On Friday, March 9, 2012, FedEx attempted to make a delivery to my residence and claimed no one was home to sign for the package. I had the driver made an effort and drove up the driveway. He would have seen that my husband and I were in fact home and in our garage. I called FedEx, and I was assured the package would get redelivered on Saturday March 10, 2012 before noon. As noon approached, there's still no package, so I viewed my tracking number and found to my disgust that the driver had listed us not home once again.

A package was tracked as being delivered on 3/7/2012. Unfortunately, the package was not at my front door as FedEx claimed. Following several phone calls, FedEx admitted that the driver had delivered it to the wrong house and it was my responsibility to contact the sender to try to work out the problem. I am not sure why it is my problem when FedEx made the mistake.

My package was set to be sent to me overnight on Thursday, March 8, 2012, but it was not received. When I contacted your customer service line, I was told that the delivery guy left notice stating that no one was home when they attempted to deliver. I explained to her that I work from home, was home all day, and could not go anywhere since I also had a flat tire. I also the package did not have to be signed for and could have been left on my door. She then said a manager from my local office would contact me. She put me on hold and disconnected our call.

Delivery was scheduled for 3-8-2012 from out of the Johnstown, Colorado location. I came home from work (I was down in Johnstown) and no package. After checking online to track the package, it showed that it is delayed in Johnstown because of a weather delay. I spent all day about 10 miles outside of Johnstown today and the weather was 40 degrees, sunny, and no wind. I called FedEx and they told me if the driver felt unsafe to deliver because of the weather, then he would not! I don’t know what kind of working conditions these drivers expect, but 40 and sunny are pretty good for me! I am extremely unhappy with this blatant lie regarding what seems to either be laziness on a driver’s part or false paperwork at the office level. Customer service told me if the driver felt safe enough to come up tomorrow, I will get my package. Here’s hoping for a 70+!

I paid for overnight delivery, and it never showed up. I called FedEx. The lady on the phone couldn't get her computer to work. I called back to whom I bought from. They said it's my problem and that FedEx showed delivery. I ran back all security cams; no FedEx on my property. Seven days. I am out the money and no order. And this is not the first time! When I buy online and they ship FedEx, I cancel right away. I have a my attorney looking into this sign. FedEx sucks.

I paid an extra $20 for shipping, and it was supposed to be delivered today. I stayed home all day. No package or delivery came. What a productive day. I guess I will be doing the same thing tomorrow.

Last Monday we had a package on our deck. I looked at address and it was dropped off to our address and should have gone down the block. I called FedEx and they gave me every reason why they are not coming back out to take it to the correct address. They even wanted me to take it to the correct address. Today FedEx showed up, 8 days later, to pick it up and take it down the block. The package was picked up by the owner last week (Monday). This happens all the time even dropped off to another area. Both UPS and FedEx do not drop off to the correct address and act as if they are not at wrong.

Shouldn’t it be illegal to charge for shipping insurance and not pay damage claims? I shipped antique neon light to an eBay customer and hand-delivered it to my local Fed Ex store. I told the lady behind the counter what was in it and if we could mark it fragile. She didn’t. It broke. They denied the claim. I lost. I guess I'll see what “brown” can do for me from now on.

I own a small business in London, Ontario. I ordered business cards through FedEx Office (Kinkos) at 275 Dundas St. I had no problem setting up the business cards; the individual who helped me was very pleasant and professional. However, when I went to verify the layout the cards the next day, I was served by a grey-haired woman who snapped and shouted all the way through. The service was so bad that I was reluctant to return the next day. My fears were justified; the grey-haired woman was there, stomping around, yelling and screeching at everyone. I have no idea what makes someone behave like that.

Over the years, FedEx has gone from a top company to one that I will no longer use or recommend. Their service in the past years had been impeccable; however, this is no longer true. It appears they now refuse to walk to the front doors to deliver an item but either toss it on the driveway or leave it under the mailbox which is located at the end of the driveway. This can obviously cause some problems, especially if it is snowing and a plow comes by and there goes the package.

On February 28, 2012,a package (uncovered) was left at my front door that was not meant for me. I called the only number on the package (Jay's Discount Corp. of NJ) and that number was answered by a machine that only acknowledge the number called.

Waybill no. ** (I have learnt it by heart) was shipped on February 22, 2012 but not delivered till now. I have visited the office of FedEx at Gaborone twice. Only during my second visit told me that customs require original invoice. The same was emailed just in few hours but without success. I have spoken to Fiona who did not know anything, although emails have been already sent by me. The day is about to finish and there has not been a single status update even after requesting for it every time. I’m always giving my cell number and she always said I know it, sir. I have never faced with this kind of situation. We have been using DHL and TNT. Please investigate and comfort the customer.

Very happy with FedEx! I know this is supposed to be a complaint but after reading all these complaints from other people about their bad experiences with FedEx, I had to write that I however was very pleased with the delivery of my package! I read the complaints earlier this morning and I have to admit it got me a little worried! I was thinking, "great, I probably won't get my package till late!". Then just a few hours later, my package came with no problem! The scheduled date for delivery was for today and well hey, it did come on time! It even came earlier than my UPS package that was out for delivery today, but haven't received yet thinking it probably just depends on the delivery driver.

I received a shipment from FedEx on November 18, 2011. At that time, I was told that I would be required to pay $94.00 for freight charges. I then refused the shipment and told the driver, A. ** #**, that I did not know what the charges were for and that I refused to pay for them. At that time, he stated that he could call his supervisor to see if the charges could be waived. He called and spoke with his supervisor who agreed to waive the charges. I was informed of this by the driver and at that time, I agreed to accept the package.

I ordered a pair of shoes from eBay (international seller) on Jan.18. After weeks went by and I have not received item, the seller provided me the tracking. I looked up the tracking and it stated that it was delivered and signed by A. ** (no such person live at my house with that name) on Jan 23. The first time I called, FedEx rep.said FedEx attempted to deliver and no one was living there.

I was expecting a package to arrive on Friday, 2/17/2012. I checked my office computer at 6:15, and it said the package was delivered at 3:14PM, and that "no one was home, and it was left on the front porch". I walked across the street to my house, and there was no package. My wife was home all day, and said nothing came. I called customer service, and yelled at the automated voice that I wanted to speak to a human operator, and a real person picked up! She told me they needed two days to check it out.

Recently, I sent a package to Spain. It cost $127.00 to send from Miami to Madrid. The package contained a leather jacket. I put the value at $300.00, just in case it got lost. Now, customs in Spain wants me to pay 22% taxes over the entire cost of the package. The $300.00 value, plus fees. FedEx never communicated these extra fees, when sending a gift to Spain. Now, the package is being held in customs, until I can pay 103 Euros, just to get it out. They say, "read the fine print". I say, "no more FedEx".

Here is my tracking number. Look it up yourself. FedEx is a joke. I have since contacted all my vendors overseas and demanded never to send anything be FedEx again. You people suck.

I was heading home from work traveling west on Airport Blvd near Amarillo when I observed a FedEx truck veer over into the turn only center lane to pass vehicles while it traveled west in front of me. This was during heavy traffic at about 3:50 pm on 02/17/12 while Bell Helicopter employees were leaving work. I believe the license plate ended in ** or **.

I recently got my tax return back and decided it was time to replace two computers for me and my wife. We ordered them back to back. My wife's was finished and delivered to FedEx in El Paso, TX a day before mine. My wife's computer left El Paso in less than four hours. Now, fast forward a day and my computer is delivered to FedEx in El Paso. It is now three days later and my computer is still enjoying its vacation in El Paso. I called "customer service" to attempt to possibly end this vacation. The lady was happy to inform me that my package had been delivered to FedEx three days prior. I asked if that seemed weird to her and then explained how my wife's computer had no vacation. She explained that when two packages have different types of shipping, the times will vary. Great. The two packages had the exact same shipping and are, in fact, the exact same product. She then tells me that there could have been a customs issue. No. The computer went through customs as it was entering the US and before it ended up in El Paso. I proceeded to point out that she's just making stuff up and she tells me that she doesn't know and has no further information.

Exactly one week after shipment of this USB memory stick from our offices in Chicago, the package had still not been delivered to an address in Central London. We called FedEx customer services UK a few times to check on the status and were originally told that their driver could not find the office, and then that he had tried to deliver the package twice but there was no reply. This was not possible because the office was occupied at all times, so he must have gone to the wrong address or just not tried to make contact. FedEx were supplied with a contact telephone number from the very start, but when I asked why their driver did not use it I was told that drivers do not carry mobile phones. I was told that in the event of non-delivery the driver can radio this information back the control office. I then suggested that the best solution would be for your FedEx office to ring the customer on the driver's behalf to inform the customer that he was waiting outside the premises, but was told that it is not company policy to telephone the customer!

Background: online purchase of stovetop from Designer Appliances. It started out ugly product was out of stock, so it took an additional two weeks before they received the product in their warehouse. Designer Appliances filled the order as stated a day or so after product was received. This is a gift to my son moving into a house 02/01/2012.

While I was traveling north on I75 near the 285 interchange on 2/7/2012 at 4:30 pm, the driver of FedEx tractor number 19296 pulling tandem trailers changed lanes forcing me into the next lane which had heavy traffic. I could see the driver clearly in his rear view mirror and am quite certain he was looking at me. After this incident, he continued north changing lanes like he was driving a sports car instead of a trailer rig with two trailers. The last I saw of him, he was in the far left lane driving very fast.

On 2/8/12, you had a delivery truck driver unit number #786350 at 10:00am here at everglades lakes mobile home park for 55 plus here in davie driving like someone crazy with no car for any one on foot or in a car. I was at my mail box as he came speeding up the street and I jumped out the way because I thought he was going to hit the back of my car and me. He stopped right on the back of my car so as I began to pull away, he blew his horn (I guess because I was getting in too slow) and I motioned with my arm for him to take it easy and slow down.

I'm really angry with FedEx cause I ordered some parts for my bike and I was supposed to get the package between February 3th and February 7th and so far I didn't get anything and it's the second time that I called and they told me that the package is in the facility near me cause they attempted to deliver to me but nobody answered the door which is not true cause my wife was home all day and nobody rang the bell or even leave any paper at my door saying that they attempt to delivery. And what make me more mad is that I called and they keep telling me that they don't know if the package is in the facility or in the truck for delivery and in mean time, I don't know where is my stuff and time is going and package nothing! FedEx really sucks.

Tracking said box was on truck for delivery early this morning. Delivery never happened. Delivery is slow enough. Arrangements were made for someone to take delivery. If you claim it is on a truck for delivery, that delivery should be made. This is very poor business practice on their part. This is why I always use USPS.

I called 1.877.777.6040 on Monday, February 6, 2012, to schedule a 2-box pickup. I was informed that it would be Tuesday, February 7, 2012, before the pickup would occur, and gave a pickup confirmation number. Late Tuesday afternoon, I noticed that the boxes were still sitting here, so I called FedEx, and was told that the pickup was still on schedule. I came in this morning, and the packages are still here. I called FedEx for the 3rd time, and was put on hold, and then told that a man named Will, would be calling back. Will called back a few moments later, and asked me to read the numbers to him below the bar code. He then said someone would pick up the box today. I corrected him, and told him there were 2 boxes. I am extremely dissatisfied with FedEx. What is the purpose of the pickup confirmation number? The customer service was poor, and not one person I spoke with, even apologized for the mix up.

I stayed at home an entire day and waited on my package. I missed class and everything. At 4:40 pm I get an email that says FedEx attempted to deliver my package but no one was there. I know or a fact that I went nowhere. I called FedEx and they said there should be a yellow door hanger on my door. There was none. No one even attempted to deliver my package like my time is not valuable. That is ridiculous and very unappreciated. So now I have to waste another day tomorrow waiting for my package and no one may come again. I am livid!

I have had multiple issues regarding FedEx. My job requires me to work from small towns in the middle of no where. Being so, the closest FedEx drop point is 45 minutes away. I rely on FedEx for almost every thing, from my medical supplies to personal shopping as we are in such a remote location. Every week my job requires me to send off 3 standard over night FedEx envelopes to our home office. I have been dropping the packages off at the lodge for our company and FedEx picks them up every time they make a delivery. Yesterday, I was told that no more packages would be picked up even if they were there for a delivery.

I sent several pieces of instrument using FedEx a few months ago. I did not put a declared value because I thought FedEx, as a delivery company, should do a reasonable job as it should do. Unfortunately, all items in the package were badly damaged from dropping and crushing. The FedEx refused to take the responsibilities. It seems that many people on this board had similar experience with FedEx. What can we, as customers, do about this misconduct?

I bought a gift and purchased two-day air delivery (by the way, it was in Sarasota, Florida going to Naples, Florida a two hour drive maximum). It was placed on a truck at 8:24 am in Naples, Florida for delivery and we were told the driver didn't have enough time to deliver the package. Wow, they are really loaded down and it's not even Christmas. Phone call with agent and a supervisor were totally unsatisfactory. I was told it wouldn't be delivered (at all now). I have to pick up. They are not open on Saturday or Sunday so Monday is earliest. My grandsons birthday is today, Friday, and I can't get until Monday. Don't set expectations that it would be delivered via an email stating the package was on the truck for delivery at 8:24 am on the correct day it should arrive (dumb move)! We will be contacting company where purchase was made. We will never ship via FedEx and the handling of this was ludicrous. No customer service. Company stinks. Hope they fold in this economy.

I received a single notice of missed delivery from FedEx on February 2. They marked it as the third attempt. Either there's a lazy driver or they're shorting their customers to reduce repeat delivery volume. I called customer service after I received a message stating that they could arrange for a drop off at a FedEx/Kinkos location. The rep told me that I either had to go to their processing facility in the Bronx or loose the delivery. I do not have time to go 3 hours out of my way to a place that isn't connected to public transit today, or I will miss work.

I received a package on 01/11/2012 from FedEx. The driver left the package on my front porch. When I realized that it was something I didn't want, I took the package unopened to a FedEx office near my home that same day. It has now been 4 weeks and the sender has yet to receive it back. FedEx claims they don't know where it is. Now, I am on the line for something I don't even have anymore. FedEx is a horrible courier service!

Well, I guess I owe FedEx an apology. I found my $90 package in the brush beside the front door. I honestly did not see it until a neighbor across the street said he saw it dropped off. I could not see it from the garage or walkway when I stepped outside searching for it. He hid it good.

Tracking info said it took 6 days for FedEx to get my $90 package here from California and that it was delivered at 9:30 am to our front door. Let's see, we have good street signs, our address is on our lamp post, and it is a bright sunny day. My guess is the ** driver did not want to drive our gravel roads and get his **truck dirty, cause they never arrived. After dinking around with their automated phone service for 20 minutes, I was able to speak to Alfonse who promised a response within 24 hours. Do not ever use FedEx! USPS has delivered every time within 2-3 days. This has been horrible. I don't like being lied to. There are a lot of good people that want to work out here. Give me that driver's job and I will earn my pay!

I placed an order through Macys.com on January 4th, 2012. I did not get my order so I called FedEx and they had no idea and said they would do an investigation. I was told that I needed to call Macy's and have them make a claim. I called Macy's and eventually found out that there is an investigation and that 2 of the sweaters I ordered were no longer available. She had what was available reshipped to me on the 14th. I was not given a new receipt or tracking number from either place so I went to the store.

I was given a delivery date of 1/28/2012, which was a Saturday that worked out wonderfully for my scheduling. I stayed home all day awaiting the delivery of a very important package, checking the status periodically throughout the day for any changes or updates on the whereabouts of my important delivery. Only for the time to get down to close to closing of the business and me giving it a last stitch effort that maybe the driver is still on his way to my home since I know he hasn't come yet being as though I sat in my living room by the front door the whole day.

What about packages that were never delivered and then "destroyed" by FedEx customs? I ordered my wedding dress from a dressmaker in Portugal. It was delayed at FedEx customs for two days because they apparently needed to know if it was "woven or knitted." When they finally received the answer from the dressmaker, I had already called them inquiring about it. They said I needed some special number to have it sent to me. I knew nothing about this.

We moved back to NY 2 years ago, and ever since, we have had horrible service in this area with FedEx. Any package that requires a signature, the driver doesn't even try to deliver. We've watched him run from his truck with a door-tag, slap it on our door, and run. This has happened twice in the past week alone! He never knocks, or rings the bell, just door-tag and run. By the time I hear the truck pull up and run downstairs, he's taking off like he's just robbed a bank. Not to mention, the last package that didn't require a signature, somehow he put in my garage, and didn't leave any notice that he had delivered the package, or where he put it.

Let's just say that FedEx should be ashamed of their employees and their customer service. Without naming names, dealing with the Jackson MI facility, was my worst nightmare. Pass the buck doesn't even begin to describe the runaround, and failed attempts to actually speak with someone, to admit their gross delivery schedule mistake. Doesn't anyone take any responsibility for their jobs anymore?

We worked for days on a proposal, delivered it to FedEx in time to have it shipped. FedEx had a "mechanical" problem, didn't notify us of the problem and the proposal arrived the day after it was due and was then rejected. It seems there should be more compensation than just the shipping fee. I am very dissatisfied with FedEx!

1/25/12 at 11:36 am. FedEx stated that my $300-plus package was delivered to my front porch. I was home at this time! It was not delivered. I have contacted FedEx twice and am waiting for a response. They were not helpful either. I hate FedEx! They need to go out of business.

I sold four deli scales on E-Bay to one customer. I carefully packed the scales with bubble wrap and plastic air pillows. I also labeled the box with an 8-1/2" x 11" saying "Do Not Stack - Fragile". The scales were insured at the sale price which was $450.00 (originally bought for $1800.00). The recipient called to say three arrived safely and one damaged. I immediately called FedEx to start the claim process. They took my information and told me someone would be in touch. Two days passed and I called again, this time to find out the process takes a week. So after 9 days I called again and was asked if I had sent any supporting documentation in. I was bewildered, "What documentation and where do I send it?" I asked. All of that information is on your claim form. "What claim form?" I asked.

On Tuesday, January 17 at 183 West at the Grauwyler exit at around 5:15 or so pm, a FedEx driver of AA race tried to run me into the wall. I was in the Grauwyler exit lane. This was my lane to exit and he sped up as the lane was narrowing an end. I could see him as he angrily sped up looking at what he was doing to me directly.

I received a call from FedEx to make sure someone was going to be home on 12/22/11 at 4:30pm to sign for the package. We stayed home that night and didn't do other things as planned as this was a Christmas Present. That night, we called the toll free number spoke to different representatives. It was back in the Lebanon FedEx office.

I had a very bad experience. I wish I had not asked my cousin to use FedEx to send me the parcel from India. First of all, it was delayed to be delivered to my office. Secondly, instead of delivering the parcel to my office, they called me that the person who came to deliver could not get the address, when this is within Kampala City. Then when I picked it and when I came home and checked it, there were some traditional punjabi clothes, trouser, t-shirts & turban missing. When I complained, I was told that I check with them after Christmas holidays.

I sold an item. I packed it with depot personal and carriers OK. I shipped the item and it was dropped a number of times destroying the item inside. I have people who viewed this. I filed a claim for replacement values and shipping. The refund came to 1/3 of the claim. They ** me.

My complaint is that FedEx cares so little about customer satisfaction and about their employees, that they have no way for the public to submit complaints or compliments about their employees. I want to elevate a compliment about an employee that was spectacular and it will not be heard! FedEx needs a kick up the **.

I shipped 2 boxes to Portland, OR which were never received. I was told they would follow up with the driver and would call back in 2-3 days. When I never heard from them, I called back only to be told again that the boxes had been delivered on the appointed day. I explained I had already been through this and had a case # only to be told they had not had any follow up and would call me back in 2 days.

I am going to stop ordering online from any retailer that I am not already familiar with because if that retailer uses FedEx, I will not order from them. Tracking information indicated that my order was delivered yesterday, but it wasn't. When I called FedEx last night, they said that they would put a trace on the package and that the driver would contact me within 24-48 hours.

I received a tracking number from FedEx and tracked my package. It was loaded on the truck for delivery on 01-04-12. There was no delivery. I called FedEx and said they need directions, so I gave it to them (also the phone number for the driver to call if he needed help). On 01-05-12, FedEx called and said they needed directions again. I provided them with my phone number again, but got no delivery, nor calls. On 01-06-12, I called FedEx, and they said they were on the truck for delivery. I gave them directions and my phone number again. What can I do to get my package?

I use FedEx services for more than a decade and for more than 5 years since I moved to work in Japan. I always followed their instructions carefully and strictly. I did ship the same dangerous material (requires MSDS and UN ID number) many times to few European countries. However, in December 2011 I attempted to ship again, but was returned back because the customer's declaration for dangerous goods for non-compliance.

I ordered some parts with a delivery date of 01/03/12 to ** Anna IL. I checked the tracking number and it said the package was delivered at 09:30 AM with a note ''left at back door'' . This is not the delivery address. FedEX was contacted about the mistake. The clerk said they would start a track on the packages. When I returned to my home, ** Anna IL, the package had been left on my door step, after being opened. I left the packages on my door to load in my truck, and went inside my home after notifying FedEx that I had possession of the packages. I returned outside, and the packages were gone. i called the Union County Sheriffs Office to make a theft report. In the meantime, I called the FedEx line to be told to call back in 30 minutes.

I went there to Fedex, bunch of documents for my daughter's visa. The documents were supposed to be sent to San Francisco from Santa Clara which was 45 miles away. Without telling the rate, he started the process. Then after everything was packed, I found he missed one latter I gave. So he opened the envelope and put it, then applied tap on that. Then he told me the rate was $27 which was too much because the destination was very close. Also, he said it will be delivered the next day in the evening.

I shipped a package from San Diego, CA to Missouri on 12/21/2011 with guaranteed deliver of 12/24/2011. My package was not delivered until 12/29/2011. They claim "weather" delay. That is a bold faced lie. There was no inclement weather in CA and in MO. I will never, never, never use FedEx again!

On the 28th of December, one of their driver's pulling trailer 816996 on I-30 East (city of Rockwall, Texas) was doing about 70 miles per hour in a 60 MPH zone. He was following too close to maintain safe control of that tractor in the event of sudden hazardous driving conditions. Your safety department needs to re-enforce safety while your drivers are out on the roads! I have a commercial driver’s license and know that this is one of the ways that "unprofessional drivers" attempt to intimidate drivers in smaller vehicles. See Sec. 545.062. of the Texas Transportation Code.

FedEx claimed to have attempted to deliver an important package two days running, even though three of us were here each day, waiting for and looking out for the package. Clearly the driver made no attempt to deliver, no door tag was left. They simply posted it as "customer unavailable". Simply untrue. What did FedEx offer on each day when I called? "Our apologies for your inconvenience - but there is nothing we can do about it."