FedEx Reviews

A critical package was supposed to deliver yesterday by 10:30. Other pieces in the shipment got to the recipient. I was told by FedEx that when planes are filled not everything gets on! That same rep said she would do a trace and have someone call me. Nobody called.

Sent a package to a city in Philippines and they said it will be there by the next Friday but past Friday still not there. Then Monday, Tuesday comes they also end up dropping it to a different city. Called them twice. All I hear is sorry which I don't need. Very incompetent! I called 'cause I need assistance but they make me more confuse. First agent said my package is already in the right city and transfer me to a diff. agent and he said my package is still in the wrong city!! I AM NOT SATISFIED WITH THIS KIND OF SERVICE. I WASTED MY MONEY AND TIME FOR THEM!

I ordered something online and paid 25 extra dollars to get it 2 days later. It even said on the website it would get there on time, two days later and they sent a text saying the package was delayed and instead would arrive 4 days from when I ordered it. Naturally I called to get some sort of refund for my 25 dollars since I paid for 2 day shipping and to ask what went wrong. They said it missed the plane and they refused to give a refund. Extremely disappointed in this experience. This kind of thing happens all the time with FedEx. They never get here on time and always make excuses. I’m almost to the point where I will refuse to buy anything that will be shipped by FedEx. I am fed up!

Like most couples my wife and I both work. So no one is home to sign for packages. My wife ordered a couple of packages and FedEx left tag on door and called & left voice message. So we took the slip to FedEx to pickup up package, and was told since no one was home they contacted the vendor. The vendor told them to destroy the package. Their voice mail said that they would wait 5 days and contact vendor. They also said that the vendor told them to destroy the packages. Then to top it off, apparently while we were gone they called again about picking up our packages. So I will try and request all future orders do not use FedEx.

Booked a pickup once and never showed up. My brokerage sent my application package to the council and FedEx lost it. And they don’t even try looking for it. Never gonna use it in my lifetime. Their customer service is horrible too.

I paid $146 to ship a package. Estimated delivery time was 4 days later. I checked the FedEx website on Thursday evening and they sent the package back to its original location. When I called they said "sorry, but we are in this together"?!? Like this is affecting them. New delivery date was set at 7 days later after the original delivery date!!! Now I get a notification it will be another day!!! Horrible!!! I will, from now on, use UPS or USPS. I WILL NOT USE FEDEX AGAIN!

Package was to be delivered on 6/30/18, at 9:30 am get a message that the package could not be delivered because Business was closed. That is a blatant lie because I open the business at 7:30 AM in the morning. They never even tried. I had this package delivered to my work as I knew it would need to be signed for. The town I work in only has 5 business on Main Street and I’m the only one open on Saturday. From now on I will pay more for a product from a company that uses UPS, I will never order from a company that uses FedEx as their shipper. Customer service was going to get back to within an hour. That was yesterday at 10:30. It has now been 24 hours and I haven’t heard anything. But I’m not surprised with the way they lie!

I had no choice but to accept ground delivery. Package has been sitting for two days in processing center two miles from my home. Tracking shows on truck out for delivery today (6/30). 3PM 6/30 receive email delivery delayed until 7/3. WTF? That will be six days the package sits in the local processing center. Words cannot describe the incompetency of the women and men running this pathetic company and the people they hire to work there.

My package from New York City was scheduled to be delivered to Boston by FedEx overnight on Friday June 29, 2018 by 10:30 AM (it is just one hour of flight between NYC and Boston). It did not arrive on Friday. It ended up in Memphis TN instead, their hub. Contacted customer support twice. None of them was able to provide me with the new delivery date/time. I subscribed for text and email updates. No tracking updates were received, even though the package was slowly moving to Londonderry NH. Finally received a status update message after contacting customer support for the third time. Poor service. Two wasted days of waiting... and still waiting... by 10:30 AM again. Will see.

I wrote the following to Fred Smith, founder and CEO. The company you created has gone to hell. It now embraces a culture of liars. Three times in the month of June, your tracking system reported that packages were delivered to me. Three times the packages were not delivered. Three times I had to contact your company. Two times, the supposedly delivered packages were delivered 4 days later. I am waiting for the alleged delivery of June 26 to get delivered. The delivery address on all packages is **. You can look up my address in your system and get the 3 tracking numbers. Correct? Once you investigate and get lied to from the people within your company, I request that the people - the driver or administration person who is now involved in deliveries to my home be removed from my deliveries. These people are not trustworthy and they lie. You should of course fire them, but that is your business.

I ordered some health items that my 89 year old blind grandmother needed and were out of locally. She lives on a hill with three houses. The numbers are clearly on her house with delivery instructions below. One of the other houses has no numbers and the third one has different numbers or none also. UPS and USPS have no problem delivering to her. FedEx left note that they had left at front door. Not there. Had to have someone check since she is blind. Called FedEx and was put through the system and was told that the driver had 24-48 hours to respond and then I may need to contact company I ordered from originally. Well my grandmother needed the items so I called the company, Walmart, in the meantime and they sent a replacement package.

The drivers for this company (unlike USPS, UPS, UHaul, and contract drivers for both Ikea and Home Depot) seem incapable of finding our address and have twice now delivered our packages to the wrong location. Unlike other drivers they do not bother to call us to verify our address when they are at loss and in one instance they left a package in the middle of a thunderstorm after wrongly delivering it to one of our neighbors. That package and its contents were destroyed by water damage. Our address is readily found using Google Maps and it is clearly printed on the front of the house. Customer service on the other hand has been excellent.

FedEx delivered a very expensive package today. The driver left it in front of a closed garage door. We enter our garage from the access door in the house. When leaving, we open the automatic garage door and back out. I have told them of this problem before when a package was backed over and destroyed. When I contacted them today about this repeat problem, they said that this is company policy. No other delivery company has ever done something this stupid. I never use FedEx for shipping, but I can't stop companies that I buy from to not use them, but if I have a choice, it never use FedEx. Watch out, they don't care.

The whole FedEx company is a Sham. The customer service agent are very bad. I was told I will get my shipment on Thursday 28 June 2018. I track it and up to yesterday at 10.47 pm I was told it will be here on or before 8 pm on the 29th. This morning it say the shipments is pending and when I called I was to that the product was picked yesterday. Pls how can FedEx allow that to happen and this agent said she is a manager with a name Lorena and employment ID **. That is not a manager. She is not even listing. She just talking like robot saying same thing over and over. When a customer called 90% is for the agent on the phone to resolve the issue not to be insulted. FedEx is a sham. Don't believe them. When you track your product, any of their agent can write what they want the sender and receiver to see on the tracking. I hope never to have to deal with the sham company in my life again.

FedEx India is un-dependable. There is absolutely no time conscience. Deliveries are erratic and whimsical. There is a fake FDA in India. Further complicated by archaic corrupt Indian Customs. There are no provisions for dry ice shipments for transporting biological tissues from India. Packages delivered 3 months ago are traced after delivery. FDA has no plans to compete in Indian market.

FedEx customer service can be summed up in two words, "I'm sorry" and with most "customer service" reps you do not even get those two words!!! They LIED about where the package was FOUR times, by FOUR different people. I had to drive THE NEXT DAY over an hour to get my package at the physical FEDEX shipping center! After confirming that the package was there they even lied again and said it was not. Finally, after going through two people they found the package. NO APOLOGY!!!

I paid $105 for a next day delivery on a Monday. The envelope didn't make it to the airport on time. When the receiver did not get it the next day I called FedEx and found out the facts. The package was in Memphis and they promised next day Wednesday. On Wednesday the package was still in Memphis and no reason was given but a promise for the next day. On Thursday the package was in Memphis and I lost my patience at this point. I paid that amount of money because it was time sensitive.

I want give FedEx minus star if I could! I had few boxes shipping with FedEx last week from Saskatoon to Kelowna, at the beginning it said my packages will delivery on Jun 13th, I was waiting for whole day in my home and nothing came. Then I got an update. Said that my boxes have been separated to two shipment, one will arrive on Jun 15th, the others arrive on Jun 18th. That's not a problem to me, I can accept late delivery.

I ordered a package from Apple on Thursday (June 21, 2018), and I received a tracking number the following day. I was informed that my package would be delivered by yesterday (June 23, 2018), but it was never received. I tracked the package online and it said the package delivery was pending. I called FedEx a few minutes ago, and was told I just needed to wait on my order. I am upset because if this was an emergency, I wouldn't be able to just "wait". The customer representative offered me nothing for my time and acted as if it wasn't a big deal to him. The office is closed today, but I had no clue I wouldn't receive the package when they told me I would, or I wouldn't have waited until today to call. All in all, piss poor service. Extremely disappointed in FedEx! If it's up to me, I'll only receive shipments from UPS!

FEDEX doesn't deserve any star, if I could give in minus ranking... I'm moving from here to there and there to here to collect my parcel. Package suppose to deliver on 21st at 10.30 am. I was at home and waiting for package which contained my parent’s passports. They didn’t come till 12:00 noon, I called to FedEx office and asked about package. They said one already attempt at 9:48 and no any tag on my door. I requested them, please deliver our package between 2 pm and 3 pm, they said, “Ok no problem. We will deliver between the same time.” But after one hour they called me and said, “We are unable to deliver that package between the time.” I was in a lot of stress because I already booked air ticket for my parents to Canada worth of USD 600. All plan gone in water.

I order a bed at wayfair.com and waited home to receive the delivery entire week since they constantly give fake info saying ‘will be delivered by the end of day’ but they never attempted the delivery and just keep updating with fake info: resulting me wasted entire week. Called them and they gave me a reference number and made me wait for a call from another department. Never received a callback. Terrible service! Can’t believe they are running their business pretty successful.

Ordered a medication for my patient on FedEx express. The packet arrived on 06/19/2018. FedEx made an attempt to deliver out of office hours. Called the IPD division by name Karala on 06/20/2018 and explained our office hours. On 06/20/2018 there was a call from FedEx, Concord that the shipment is routed for 06/20/2018 afternoon route. The patient was scheduled for the 06/21 morning after 10AM. The shipment was not delivered on 06/20/2018.

I purchased a drone from DJI and the company shipped it very quickly... Unfortunately, they did this via FedEx... It needed need 5 days to take my parcel from him. Day 1 - I received an message that they try to deliver the parcel, but "the customer not available or business is closed" which is not true, because in the house had people all day. No phone calls, no notes on the door-nothing. Day 2 - I change the address via FedEx online system to the FedEx pick up store/Walgreens store - N Lamar - Austin, TX. They confirmed the change and again "the customer not available or business is closed" which is impossible because it's a public store...

FedEx Delivery gets me so angry, I had a package that was supposed to be delivered today, I also paid a lot of money to make sure it gets to me expedited and it required a signature so I took a day off from work and waited at home. It infuriates me that the person who delivered the package did not ring or knock for me to hear but however left a notice for me to have to pick it up or wait until another day. They run in quickly and try to get out quickly without you ever being able to get your package! Unprofessional. If I wanted to go somewhere to pick it up I would not have paid to have it delivered! Totally unsatisfied.

FedEx employees or affiliates in contact with my packages SLIT OPEN the tape on my boxes AND STOLE my property during shipment across the US. I spent A LOT of money shipping several boxes. Not only did the staff continually screw up my online, over the phone and in person pick up with my order pretty much EVERY TIME, but they also STOLE from me and refused to acknowledge this crime even happened. All they could do was say: "sorry your boxes got lost."

I send my son a package, to New York City, at least once a month. Within the last year he moved to a new apartment, his apartment is on the 5th floor. Every time I send him a package I get a delivery exception. The first four were because no one buzzed him into the building. Let me tell you why that is a lie; he has an electronic door lock which allows him to open the door, when buzzed, anywhere he has phone service. Not only can he open the door from anywhere he has service, but he can see who is at the door and speak with them. Therefore, the FedEx delivery person was lying, he lied five times.

I was supposed to receive a shipment on 6/16. According to the tracking number, it never arrived. I called FedEx yesterday morning and was told It would be delivered yesterday, it never was. I called again last night and they tried to brush me off again. When I was persistent they opened an incident supposedly to issue a trace on the package. I was told I would receive a call and an email within two hours. Still don't have the package and never received any call or email. Apparently they could care less. The most pathetic customer service I have ever received. Blatant outright lies. They read from a script and just try and get rid of you. The trace was also placed because as you can see in the second interaction I asked if they had any idea where my package really is. I don't think they do. It has been showing in LA Grange, IL for 3 days now with status as scheduled delivery pending.

I'm very disappointed with FedEx, and their shipping process. I'm a small business owner, and use internet for ordering products for myself and customers, and on multiple occasions the items arrive in poor condition. And it's upsetting to know that there's so little consideration for my property, and the other issues is that multiple packages coming from the same vendor shipped at the same time seem to get lost, misplaced, or delayed to the point that the packages are separated by a couple of day. I pay good money to have these items ship, and I feel that the quality of the service just is not there.

Package that allows me to do my work, feed my family has not been delivered in almost two weeks. I have spoke with someone every single day for almost two weeks now and they still have not delivered my package from work! I have spoken to both ground trace and customer service daily with promises of next day delivery. They have nearly given me a stroke with their excuses and promises. I am past irate with them with good reason. They have left door tags for someone else’s package linked that package to my email. Taken my package all over Tarrant County. Re barcoded. I have daily made arrangements for someone to sign for the package with their employees and drivers not following directions.

I received a text message from FedEx on Friday, June 15th informing me that they had a delivery for me scheduled for Saturday and that I had to be home to sign for it. I waited all day Saturday and continued to check the text which indicated that the package was on the truck and would be delivered by the end of business on Saturday. Went to bed at 10:00 p.m., no package. My son called me on Father's Day to see if I received his package. Waited till Tuesday to call and was informed that they shouldn"t have sent me the text and they don't know what is wrong.

I don't have a choice when I place an online order, the company chose FedEx. Every time they are the shipper our package travels all over the state. Takes one day to get to my state, then sits in my state for 4 days. What the heck. I make many phone calls, each time I am told I will get my package by 8:00 that night... NOPE. This was on Friday, it is now Monday and my package is still sitting at one of their offices. Each person sounds like they are from another country. Terrible customer service, terrible shipping company.

Never ever will I use FedEx again. After they damage my package sent with SmartPost they won't take any responsibility basically accusing me of choosing the cheapest shipping option. They don't want to return my damaged package to me and said they are tossing it away. Well screw you FedEx and your crappy customer service. Incompetent fools.

I don't take a lot of deliveries from FedEx as they generally don't end up well. After have the last several deliveries "tossed" in the yard I specifically set up delivery instructions for my package to be left on the front porch as I knew we would be out to town. While on vacation I received a text stating that my package had been left at the front door but upon arrival home the next night we located that package lying in the grass next to the driveway, in a driving rain about 50 yards from the house. This is not our front porch nor the first time this has happened. I took pictures, went directly inside and called to file a complaint. I was told that I would receive a callback w/in 2 hrs. That was 2 days ago. Still waiting.

On a Wed I ordered from Amazon a new luggage bag because that Sunday I was leaving to go away for a week. The order was expected to arrive that Friday. It didn't and I got an email that it may not be delivered until the following Mon and if I still didn't have it by Wed to call them. That was not going to work being that I was going to be away during that time and the package would sit by itself on my front porch for a whole week!

Like USPS, FedEx provides an expected delivery date when their services are used. Individuals generally like to know this date in order to make arrangements to be home in order to avoid theft of the item or tampering with the item. Some items delivered can be quite expensive, heat sensitive, fragile, etc. It makes sense to have someone home on the delivery date in order to avoid damaging these items.

I usually buys some gadgets for my company from China which are mostly delivered by DHL and Aramex successfully however when I tried FedEx, it was a different store altogether. You're assigned to a special clearing agent whose contacts are not given except email. They now send you an email with so much demands making it difficult for your goods to be delivered. It was a bad experience.

My husband and I ordered tires and the tire company sent an extra set of tires that we had not paid for. So we contacted them, said we would return them. They sent us return labels. I called FedEx for a pick up of four tires, specified that there would be labels with them from the tire company. The HUGE truck came (how much room do four tires take?) and we gave the driver the return labels. I thought that was that, but then I got a FedEx bill for the return, for over $1200!!! For tires I didn't order and do not possess!!! Did they ship them to the moon and back first??? Ridiculous. I have called repeatedly, emailed images of the return labels, have been assured someone will take care of it, have been pushed aside, have been told stupid things like "I understand you are frustrated." Really!!!! And they keep sending this bill that was supposed to be "taken care of" to collections. Almost a year in and still not a drop of help.

Was told my package was being held even when it was meant to be delivered and I could pick it up from their distribution centre an hour away, which closes at 6. At 5:45 Was not sent out for delivery the next day, when called and questioned it was still being held. “You’re welcome to come collect it” was the response, again. An hour away, this call took place at 9:30 and because screw me the centre closes at 10 am today. I’m so glad I’ve had to postpone my cross country move because FedEx just doesn’t send out a package meant to be delivered. I’ve almost always used USPS, but Jegs has some deal with FedEx. Guess I’m never buying anything through Jegs and I’m certainly avoiding Fedex, think I’ll drive to Texas myself and collect my order next time.

Found a tag on my bedroom window indicating that the delivery could not be made because no one was at home. 1) Someone was at home and, 2) a note on the bedroom window? I cannot get through to the driver! UPS provides superior service... FedEx does not. They did not deliver the next day, but two days late? I will never choose FedEx.

FedEx SmartPost - Ordered item off eBay. Chose the FedEx shipping method- as I have never used them for anything. Item went from Tennessee to California quickly. But now, it is stuck in an eternal arrived/departed hellscape. I keep getting delays added to my delivery date. The package is literally less than 50 miles away. FedEx is the absolute worst shipping method. Period. Avoid at all costs.

FedEx is the worst company to do business with. First their manager can’t figure out how to refund your money. He tells you that you have to ship something because of his ineptitude. Then the package is supposed to be delivered on a Saturday but doesn’t show up until Monday afternoon. FedEx claims that Seattle had snow that March 20th. The only problem with that is there wasn’t a flake of snow anywhere near Seattle that weekend. Just another lie to cover their butt. When I get back home in New York I call FedEx and explain what happened. The person I talked to seemed very reasonable and listened to the whole story. She was very apologetic and said I would receive a refund in about 5 weeks. I should have known that that was another lie as that is the FedEx way.

So I knew from a long time ago from past experience not to use FedEx, the worst delivery service. You might as well go drive to pick up whatever you ordered if for some reason someone uses FedEx. Well Walmart still uses FedEx, me not knowing ordered 2 tires. But anyways it was coming from California, it took FedEx 4 days to get it 200 miles. Couldn't believe it, so I contacted Walmart and asked them if 200 miles in 4 days was acceptable. They tell me FedEx still has 3 more days to deliver it. I'm like wow, at that rate I will not see my tires for a month. Do not for any reason use them, can't believe they are still in business.

So, I have been having a continuing and repeated problem with FedEx for about two years. They simply can't reliably deliver packages to me and they will not call/email me about the delays- all despite my repeated attempts to get this resolved. This all started about two years ago when I received about three weeks' worth of "delivery exceptions" saying FedEx could not get a set of jack stands to my house (weather related, supposedly- but I was in and out of our roads for all of that three weeks). These issues all came to a head this week. Here's why: FedEx delivered a package to me on June 5, one of very few we actually received on time and with no issues. The order was from a company in California, I live in PA. On Saturday, June 9 (yes, four days later), I checked the FedEx tracking page for an update on a second package I ordered from the same company. The tracking page originally told me the order would be here Friday.

Every time FedEx has been used to deliver a package to me, I get notifications that it is to be delivered for example like my package now, supposed to be here today. I was sent a notification saying it would be here between 9:35 am and 2:55 pm, I called them at 5:30 to find out the status and the lady claimed that the delivery was scheduled for 6/13 which is not correct. I have the printout showing it's supposed to be delivered today. EVERYTIME FedEx has delivered to me, I get told it's going to be on one date, and it comes the next. Or if it was supposed to be delivered on a Friday, I won't get it till a Monday. I paid for an overnight once and it was sent on a Monday, I got it on Friday!!!

I ordered a television from Walmart, received an email that my package was delivered on Friday June 8, 2018 tracking **. I was home all day that Friday and Saturday June 8, and June 9th, never received my package. Called Federal Express on Monday June 11, 2018 informing them of never receiving my item. Customer Service informed me of that there was an error, a missed scan. She gave me a claim number. Ten minutes later I received a call from someone from FedEx telling me that he has to contact the delivery driver to see what exactly happened. I don't know what happened to my package, it wasn't delivered and all I'm getting are apologies and the runaround. Never had this problem with UPS. I advise against using this company due to its incompetence.

My customer from Washington D.C. has no 3D, so he sent me a sample. It is a very small plastic part (about 8 x 6 x 5 CM, and not more than 0.2 KG), declared value is only 1 USD as I told him. But I just got a call from FedEx that I need to pay 244 RMB = about 38.5 USD for the taxes. It is robbing... If I do not sign it, it will be sent back to my customer, and my customer will have to pay double of the freight and taxes, and then he has to resend it by other courier.

I ordered a toddler bed and mattress from Walmart on 6/4. It was supposed to arrive 6/6. Every time I checked the status they would change the delivery date to the next day, it would say no attempt made. All this time the items were sitting in a town 20 minutes away. Finally the bed arrived 3 days late, and I got tired of waiting for the mattress when it still wasn’t here by 6/12 and canceled the order. FedEx Customer service was not helpful at all, they apologized and “assured” me that I would get my package as soon as possible.

Yesterday 6/9/2018 I received a e-mail telling me my order was just delivered to my Apartment via FedEx. The driver stated he dropped it off at the front door. I went straight downstairs and there was no package and no driver. I live in a building for disabled people and there are security cameras everywhere including outside and they show the driver lied about delivering the my package because he there was no FedEx truck anywhere to be seen on any of the footage. Plus there are woman who play cards in the community room right across from the front doors and they never saw anyone either.

This happens almost every time they deliver a package to my apartment building. We have a buzzer system but instead of buzzing me to let them in they just leave a door tag. It's like playing Russian roulette trying to get them here while I'm in the lobby waiting for them. Called customer service and got people with such a strong foreign accent I had trouble understanding them. I filed a complaint but don't believe anything will come from it. Since it will now take them five more days to get my package I'm having to drive for 30 minutes each way to pick it up on Monday.

I have subscribed to Blue Apron, I love the meals and they are great. FedEx has delivered my meals to a home over 2 miles away from mine (a couple brought the box to me when they returned from vacation several times) and they placed it in the middle of my 200 ft driveway and due to its location I ran it over. Whenever I order something online and FedEx delivers it, it is usually late. I ordered a pair of shoes that were to be delivered on 6/6/18. They were never delivered, but things happen. I waited 2 days and called FedEx. I was called back after they "did a package trace" and was told they would call me back, but at the latest it would be delivered 6/9/18. Again it was never delivered and now it has no delivery date. I am not sure how this company remains in business. I know that I am now checking with companies and if they contract with FedEx they will not get my business.

I ordered a package from Amazon and the seller used FedEx to ship the package. Since the package was important to me I signed up for FedEx modifications so that I could be on top of the delivery. On the first attempt, I waited at home for several hours when I get notification on my phone that an attempt was made but no one was home. I was shocked as at least 5 people were home. I went to the door and there was no hang tag. And no one knocked on the door. The exact same thing happened on the 2nd day. I think the driver is going to the wrong address or is running behind schedule and falsifying the delivery attempts. Calling FedEx customer service provides no help at all. They just read the status which is listed online.

I order all of my food online. When doing so, I ordered nearly $150 worth of food. It is fresh meal-prepped food that is frozen. I then pay $15 (premium) price for fast shipping to get it on the exact day I need it. Needless to say, FedEx did NOT deliver it on the delivery date that I paid for. The FedEx delivery guy dropped the wrong package off at my door on the day of scheduled delivery. I ended up getting someone else’s package that wasn't even close to my address. I then had to spend nearly an hour calling around to different numbers and pressing different buttons on the prompts to finally get a human to talk to.

Very disappointed, stayed home all day waiting for two separate deliveries, first one came early, then I received notification that FedEx made an attempt to deliver the second item. NO YOU DID NOT EVEN ATTEMPT. SHAME ON YOU!!! UPS gets my business from now on!!!

Getting ready for a through hike southbound on the pacific crest trail... leaving July 10th. So I have got to have my hiking gear ready as leave dates are critical in hiking through Washington and the Sierras in California. I purchased on eBay a backpack which I really liked for a great price brand new Granite Gear. The seller charged my shipping and said it was going to be shipped priority mail expedited service, I mean I wish that's what happened. The pack was bought and paid for including shipping on the 29th of May. The seller shipped it out on the 30th of May. Today is June the 8th and it's still in Florida lost. I presume only FedEx knows. So tomorrow is ten days, here is the tracking details:

I paid FedEx to have an envelope arrive on a particular day in the morning. They delivered it a day late. They said it was due to bad weather. As a result, the check inside that envelope was not accepted by the person selling a travel trailer I was buying. He needed to deposit it so it would clear in time for me to pick up the trailer.

I decided to have some professional photographs taken when we were on a Princess cruise. They were very expensive and I thought I had paid the full price at the time of purchase. I was told that they would be delivered to my address after we arrived home. I was soon sent an email informing me of the day of delivery. I waited in all day as that was the time span given. Nothing came only an email to say I was not at home and a note was left to say when driver would return. There was no note left and no further instructions.

Criminal enterprise that should not be in business. I have contacted the Better Business Bureau, the PA Attorney General, and tomorrow I will contact the Pittston Government Office and call the Pittston Police. They refuse to deliver packages. They need to be held accountable, as this is not only unethical, it is WRONG. Had a scheduled delivery today, June 7, 2018. On their site it showed at 5:07AM it was “Out for Delivery”. Then at 12:29PM, it shows “Delivery Exception No Attempt Made”.

I have my package supposed to be deliver by 2nd June 2018. But every day in status it says "At local FedEx facility" then "On FedEx vehicle for delivery" "in transit" then next day it starts over. I am keep calling them. If I call them they says, "Call business hour." If I am calling morning they will investigate and, "You should hear back from us tomorrow." I had order the item which I wanted to give as a gift on my brother birthday on 3rd, but it's 7th now still didn't receive the item. When I asked them what if my item get damage because of this bouncing between their facility they saying, "Just contact your seller. They will reimburse you." But they not able to understand the fact that after all this you just want me to return and ask for reimburse? Birthday is gone, deal is gone. It will take a weeks for me research the item with same deal and get it deliver.

I am on a fixed income, and ordered tires for my van. I had the tracking number, and checked today that they had been delivered. The only problem with this was that they were delivered to WALMART of all places signed for. I had a friend that was going to install them for me for some of the favors I'd done for him. I called my friend to let him know, so that he could move on to the next project. No clue when the delivery was going to come in, and he's busy with his own work, so I figured it was the right thing to do. So now waiting for FedEx to deliver the tires so that I can pay a garage money I don't have, to do what my friend was going to do for free. My friend, unfortunately, moved on to an engine and transmission overhaul. So thank you very much FedEx for making my already tight budget into a sunken boat.

So FedEx was supposed to deliver my package about 2 weeks ago. Everyday on the tracking email I have I can see that they put the package on the truck and then at the end of the day there is a "delivery exception" and they don't attempt to deliver it. I have written to them twice by email with no response and I contacted the company I made the order through and they put in a complaint and I still don't have the package. I believe when I finally do hear from them that the excuse will be no one was home. Jokes on them, the place I am sending it to is constantly open with someone at the reception desk starting at 7:00 a.m. until 8:00 p.m. The doors are always open, so there's no reason why they can't deliver it. So disappointing. I would love to know what the so called exception is.

Decided to finally add my voice to all the others who have been screwed by FedEx. They have left on my porch, in the rain, during a tornado watch, a signature required $3500 piece of Audio Equipment. No apology, no explanation. Then this week they have on purpose kept back a delivery that has been in my state 2 hours away since Monday at 2 AM a delivery because it says expected delivery is Wednesday and they have sent it on purpose further away now. It could have made it here Tuesday without a problem, Monday possibly but they have delayed its delivery on purpose. They are the worst. And I have a Doctor Appointment now and may miss the delivery. They will probably just leave it even though it is a $10,000 piece of equipment that requires a signature. I will tell everyone I know to not do business with them.

I was home all day waiting for the package. I left a form with an indirect signature on the front door. The package exception claimed the business was closed or that the customer was unavailable. Nope on both counts. Not only was the package not delivered, it was delayed for an additional 3 days. They basically lied to me about the package delivery. I plan to let the company I bought from know that their customers are being played and suggest that they find a new shipping partner.

UPS put them to shame. FedEx went by my house and never stopped and said there wasn't no one home and if I wanted my package I'd have to travel to Roanoke VA if I wanted my package. After civil discourse about my attorney my package was reshipped to me. Worst company ever. I refuse to do any more business with them. Never had a problem with UPS. I've even had problems with FedEx saying my address doesn't exist.

On 5/31 driver did not try to get me for signature. Notified they would retry on 6/1 & did not. Called on 6/1 & promised delivery on 6/2 did not happen. On 6/4 said they tried again but were not on my cameras!

On 5/31/2018 a FedEx truck arrived and pulled all the way to the rear of our driveway at approximately 12:30pm to deliver a package. The truck driver then backed his truck into our 2018 Nissan Altima causing damage to the rear bumper cover and shock absorption. The FedEx driver left the accident scene without contacting us. The driver has denied his responsibility even though there were two witnesses. I contacted FedEx and they have forwarded the issue to their insurance firm.

I can see from other people's posts, that we all have the same experience with FedEx. Here is mine: I am retired, so I have ample time to sit at home and wait for a scheduled delivery. After the package goes beyond the normal delivery time of day for FedEx to appear, I check their website and discover that the driver said "Customer not available or Business Closed" as his update. I waited home all day sitting in my front window and waited for the delivery. FedEx never came down the street, let alone stopped at my home. I have security cameras on the front and back of my home that record any movement around the outside.

I'd like to begin by saying that I usually don't write reviews, but what happened with FexEx is certainly worth sharing. I package was shipped to me using FedEx home delivery. I own a business and never has any problems with either Ground and Express deliveries, but home delivery has always been a problem. Here is what happens: A driver would claim that he/she attempted to deliver a package and the business was closed. This would happen three times and the package would be shipped back.

Got a notice that my package was delivered to my door. It wasn't. Drove around to all my neighbors and they didn't get it either. Called FedEx customer service and told them I went to my neighbors before calling. Then they asked me if I checked with my neighbors. It's like they aren't even listening. Told me they would call me back within two hours, they didn't. Last time they delivered to a neighbor with the same number but different street name. After a week of not hearing back from customer service I called again and the person finally told me where the box had been delivered to. They refused to pick it up and bring it to me, I had to go and get it myself. This is the worst company on the planet and I will no longer do business with anyone who does business with FedEx. They need to be investigated.

This is the third time we had problem with FedEx delivery. Basically the FedEx driver ring the bell and does not even wait 1 min for people to come and open the door. By the time you open the door you see the truck leaving. And the next delivery attempt see the same thing repeating. Unless you sit all day long on your porch you will get your package. UPS are much better as far as delivery and customer support.

I am shipping gifts for my fiance's graduation from a vendor from Texas to Honolulu, it took 12 days to get there after being told it would be there in 6 days. When I called and asked if there is any way I could pay to upgrade the service or have it delivered early there was absolutely nothing they could help me with "once it ships we cant touch it". "The World On Time"... not. Not worth it, next time I'll go with UPS or good old USPS, even they ship faster and at least know where my package is and can hold it at a location for pick up. Incredibly disappointed, luckily the vendor will re-ship me the gifts overnight and accept a return of the late ones from FedEx.

FedEx is a company I will never use again, my parcel they say was delivered to my front door was never delivered to my house at all. I was home all day and no one came to my house. I called as soon as I got the email that said it was delivered to the door to tell them it was not delivered. They said they would send the driver to go back to where they left the package, he also never came to the house. FedEx says I have no claim. They consider my package delivered (to where who knows). I am now out $300 US and FedEx is now sending me bills for import fees for $120 for a parcel I never received. The parcel I received before the lost one was left at the end of the driveway in the snow, my email for that also said it was delivered to the door.

I strongly recommend that my small business peers do not use Fedex. According to my warehouse staff in New York a package was picked up by Fedex in January 2018. The package never showed up on their tracking site so I contacted them for an explanation. They advised me that they would trace the package and never contacted me again. I found out that they questioned the driver and reviewed their tracking system and since the driver denied the pickup and it did not show up on their tracking system that they were not going to reimburse me for my loss. They never contacted my warehouse staff who witnessed the pickup and after many months of promising me that they would review the case again I still had to constantly call back and never heard from their tracing dept. As a result I must absorb the loss entirely which is very difficult for a small business. Please use UPS or any other courier service!

I ordered an item through online shopping, and they deliver that item through FedEx. It arrived at New Castle, DE, which is my local FedEx Center at last Saturday morning and it supposed to deliver on last Saturday morning. It is Tuesday now, and my package is delayed for four days!!! I wish there is a minus point that I can give.

So I sold an antique cash register on eBay. I built my own wooden shipping crate for it, as I've done several times in the past with no issues at all. Filled the crate with foam and bubble wrap and shipped it out. Package arrived with the register destroyed and MISSING PIECES. So they obviously had the box open at some point (probably after dropping it) and didn't even bother to repack all the damaged items before nailing it back shut. I paid extra for "insurance" which obviously means nothing, since they denied paying anything and blamed it on my packaging. So I guess the thousands of dollars I've spent on them over the years for my business means jack crap. No worries though. I'll never be using them again for a single thing. I don't care if I have to pay double to use UPS or USPS. We are done...

I purchased several items last week and paid for FedEx priority express shipping. The items were scheduled to be delivered on Tuesday 5/22. Items were marked as delivered to me, at my address. No package was delivered. When I filed a case with FedEx, they told several different versions of where the package was and why it was not delivered. Finally, after hours on the phone, I found out that security has the package but with no explanation as to why. A week later, still no package but they have “assured” me has been released and will be assigned a new tracking number and delivered, but no ETA. All the while, it is still marked as delivered to me! I have no recourse to even get my money back because to the shop I purchased from and my credit card company it appears that I received the merchandise. I thought FedEx was the gold standard of delivery, but not true. I have been using them for 7 years with my business, but never again.

Not home when delivery attempted. Tried to call/email/contact multiple times throughout the remainder of that day to arrange for the quickest delivery. I was willing to pick up wherever it was. This was at mid-day. I was told it would be 5 days to arrange re-delivery. Seriously? This is horrible. The package was here somewhere and I offered to pick it up. I was told "processing" would take a few day. You've got to be kidding me. I will NEVER use this service again and absolutely recommend to use a different delivery service to everyone out there.

I shipped a package containing 3 smartphones plus accessories through FedEx to Togo in West Africa, and it's been over a year and the package has never reached its destination. I still have the receipt (it's too old that it's fading away) and my tracking number ** which does not show anything anymore. I called and they told me that the package has been blocked by FedEx security in France, Paris Airport. I was just surprised because I don't see the reason why they could block phones in a package. I ask the agent I was on the phone with and she said they don't have much info, because security department does not communicate with them about anything and it's impossible to get in contact with them either.

This delivery just cost me $1000 as I had to change flight reservations and push a another day to leave for vacation. After sitting at home all day I watched a FedEx driver leave after attempting to deliver a package to my house. It had already been delayed and I had paid for rushed delivery. I had left instructions (I wrote a note asking to ring my doorbell) or leave parcel. Nothing attempted by the driver. Ran after him and after I noticed a door tag he left saying it could not be delivered. He just kept driving - I watched him drive past my house!!! My daughter was in tears.

I had ordered a ice machine from Fla. to be delivered to my home. FedEx said it would be here Tuesday the 22nd 2018. Then I checked the routing number and it said Wednesday the 23 2018. So I was waiting for it and then my wife checked the routing number and it said Thursday 24th 2018 for delivery. I was so upset with them. I called and talked to 3 different people and even the corporate office. They said so stupid person failed to load it on a FedEx truck to be delivered to another FedEx warehouse, so I would have received it today on the 23rd 2018 so I hate people's excuses and the word, "I'm so sorry for the mix up." They could have hot shotted it to me if they wanted. I have gone to a lot of expense to have it installed in my home. I had wiring ran and all the hookups done. Had a person scheduled to install it today. I so wish they would fire that idiot and write up the general manager. They are a sorry delivery co.

I ordered an item from an online store in California. Expected delivery was 5-7 days. I received updates from FedEx tracking saying my package was to be delivered Friday, May 18. I took off work and waited all day, looking out the window, checking for updates. Around 4:30ish I checked again and it said that the driver tried to deliver but no one was home. There was no sticker or notice in the mailbox saying they tried and not one ding on the doorbell.

I was sent a confirmation email from FedEx stating my packages for my business would be delivered on a Monday. I called once and they confirmed delivery. I called a second time and was told the driver went home for the day and my packages were still on the truck. “Sorry”. Not sorry and not acceptable. I needed my packages for my business at the latest by 9 am Tuesday. What time does the driver show up on Tuesday? 2:30. Yes. And here is the best part. There is a sign at the end of my driveway that says that all packages must be delivered to the front door. So I pulled up as a driver was unloading all of my packages onto THE STREET and confronted him. I told him he needed to put the packages on a dolly and deliver them to my front door. He refused and said they were too heavy. THAT IS YOUR JOB!!! Lazy, ignorant driver!

Sent a item out for repairs using the company shipping agreement with FedEx. They ship the package back to me and said that they didn’t repair binders and printer paper. 600 dollar item missing. Replace with the binder and lose printer paper equal to the weight that item weigh and getting told that it isn’t their responsible. It was the company that it was going to.

I have had many packages sent to me through FedEx and they have always been the most unreliable shipping company I have ever experienced. This time around, the company I purchased from used FedEx to ship with. Before I purchased said item the delivery date was certain and specific. The supplier promptly provided me tracking once FedEx received my package. FedEx sat on my package for 2 days before they decided to ship it off, even sending email notification that my package shipped which was not the case. Now my package will be days late. I even paid the shipping on this item!!! NEVER AGAIN will I buy from any supplier or private seller using FedEx to ship for them.

I ordered a part and paid the shipping cost for FedEx to deliver, the part was shipped from the supplier and they sent me a FedEx tracking number. I entered the tracking number the next day and saw the package was to be delivered on Friday, May 11th. The package has yet to make it to me, using the tracking number it says "Pending" on delivery and that it never left a distribution site in Kernersville NC that was to go to Raleigh NC. I called FedEx and they looked into it and said that appeared to be lost, I would need to file a claim.

I am very disappointed in the service of FedEx! I bought a playpen for my grandson on Monday May 14 and delivery was set for Friday May 18 as it is. I was upset because it was a wait of 5 days but didn’t say anything waited patiently. On Friday I had my phone on me all day waiting for the phone call that they were on their way to deliver my package! In the morning I track my package and it said to be deliver before the day was over. At around 1 pm I track my package again and it said was not delivered because nobody answered phone. I did the customer support online and someone answered me not to worry my package would be delivered before the day was over. At around 7 pm I called customer service and they told me there was a problem with the address so I told her my daughter's address again and they assured me that it would be delivered on Saturday May 19.

My husband and I ordered very expensive items from a company that uses FedEx to ship. FedEx showed the package made it to the local facility (which is right down the road) at 1:35 am, then made it to the vehicle for delivery at 2:57 am, and would arrive at my residence by 8 pm the next day, which is today (5/18/2018). I received an email at 4:01 pm today that stated our delivery schedule was updated and that our package wouldn't arrive till Monday 5/21/2018. I was in such disbelief, because my husband took off work today to wait for this package.

Where to begin. I received an early morning email today that scheduled delivery will be by end of today. Two hours later, another email that it wouldn’t be until tomorrow. I rescheduled my whole day around this. When I called CS, a woman there could’ve cared less. She started to talk about how the shipper didn’t ship the item, only creating a tag. Huh? Then why the FedEx emails “in transit”. The company confirmed they did indeed ship it. But the tracking number shows en route. How do they not know what the hell is going on? As it turns out, I have to take another half day off tomorrow. If it doesn’t t show, I’ll cancel the order and demand my shipping fees refunded and I will never do business with another vendor that uses FedEx.

I went on-line to pay for an envelope to be shipped to the USA from Germany within a day which is what FedEx said they could do. They picked it up at the correct time from Germany however when the time and date came that they said they would deliver it, I received no package. They told me it hadn't even made it to the office from where it would be picked up and brought to me. When I spoke with a FedEx rep they just gave me excuses and told me it would be delivered a day late which was too late for when we needed the document. They did not try to help me out. I told them I wanted my money back and instead of that they just said they would call an international office and hung up. FedEx has poor customer service.

FedEx claims they delivered flowers to me on Friday, May 11, 2018 at 7.48 pm. The flowers came from my son via 1-800-FLOWERS for MOTHER'S DAY. The driver marked the delivery as DELIVERED. I immediately called FedEx when I received the text that it was delivered. I NEVER received this delivery. I then called 1-800-FLOWERS to report it. 1-800-FLOWERS is delivering a new arrangement but when I called FedEx they refused to admit that their driver never delivered the flowers and will not take responsibility for this issue. They told me to contact 1-800-FLOWERS because maybe they didn't send the flowers. All I want from FEDEX is to admit that their driver lied about the delivery and either stole the delivery or delivered it to the wrong party.

They hold courier without any reason for more than 2 days on local FedEx facility without delivering on expected date. And when I contact their toll free number, they collected my name and contact details and said, "Local facility will contact you." And still no one contacted me. Am sitting still by canceling all the scheduled plans to receive the product, that God only knows where it is. Mostly every Indians don't ask them (FedEx) questions on delayed deliveries, and most of the people living in my country don't know about tracking facility and scheduled delivery date. The handled my priority overnight shipping like 3rd class service. Totally irritating and divesting. Now every online purchasers started to avoid shipping via FedEx. My point is O/5.

FedEx Customer Service is a joke. Have called them over 15th time over a mix-up of all of my online orders going to a building across from my building. I have paid over $70.00 for my delivery only to have to pay someone else to pick-up my order and deliver it to me. The smaller package I have went and picked them up often seeming as if I am stealing my own package at someone else building with my name and address but driver mark out my 6585 and add 6565 because it's the first thing he sees not bothering to look right over to the next side to see big as day 6585. Shouldn't be an issue. You would think call the local manager at the terminal... But No more than 10 time FedEx agent couldn't reach their own people.

B&H free shipping uses FedEx Ground. Package could have been delivered yesterday, but was held for delivery today as scheduled. Only delivery today did not happen. FedEx Ground is the Cleveland Browns of delivery service. Cleveland sports fan.

I continue to be displeased with FEDEX. Time and time again my packages fail to be delivered on time due to PURE LAZINESS. I even got them to admit it to me. I understand that there are delayed shipments occasionally - but every week?! I ordered two packages AT THE SAME TIME, both of which were set to be delivered the next day. I received one package the next day about early afternoon, and the other package was still at the warehouse. When I called and asked why it wouldn't be delivered, the lady told me that she told the driver but he didn't want to come back and get it. I think FEDEX needs to reconsider their hiring process and stop hiring LAZY WORKERS. Always Disappointed.

I often have misdelivered packages, sometimes they don't even turn up. FedEx customer service is eager to open a case, call, etc. The bottom line is nothing happens to find the package, talk to the driver. So don't expect a positive outcome from this. Too bad that B&H Photo uses them for their free shipping. UPS is a lot better!

I was to have a package delivered on Friday May 11 2018. A message comes up on my phone at 11:47am. Says packaged delivered. Package left at side door. I threw my shoes on. Go out to look for my box. It's a large box. Nothing anywhere. I initially contact Amazon. They tried talking to FedEx. FedEx was not very helpful. They insist box was delivered. I decide since I had a tracking number. I'll call FedEx on my own. They give me a hard time. Insisting it was delivered. I said No it was not. I looked everywhere. They accuse me that someone else brought it in the house. No. I'm the only one who could bring it in. My husband is disabled and can't. They said they'd put a trace on it.

So the eBay seller first of all lied that said my package was going to be shipped with USPS first class and ended up instead shipping it with FedEx SmartPost that's quite a bit of difference in service. At first it was supposed to be at my house on May 9th then it changed to May 14 (today) that it was supposed to be here in IL. It's back in California. So I contacted FedEx support and they told me it was to be delivered by May 14th again today when it's in CA instead of IL where I live. They are less than zero help. Completely worthless.

My daughter paid extra money to have a perishable Mother’s Day gift delivered yesterday. They tried to deliver it before my store even opens. Left a note saying they will try again later, didn’t. Called them and I got a person whose English was so bad that I barely understood a word he said. Had to call back. Then they said they would call me back when they tracked it down, didn’t. Then today, they delivered it to the wrong address. I called and they said they would find it and call me back, they didn’t. I had to call several different stores in the area and track it down myself. My husband went and picked it up. Happy Mother’s Day to me! Your customer service is abysmal at best. We will never use FedEx again. Thanks for nothing.

Why does FedEx asks you to pay insurance and then when they fail at delivering your package, refuse to reimburse you!!! Their driver left my package on the steps of an apartment bldg where there was an office. I am livid with these people. I filed a claim & they are telling me that since I did not require a signature, the driver could leave it on the steps. What kind of company or people do something like this??? Is there no common sense or courtesy required?

FedEx seems to be hiring drug addicts to deliver for them! Also, their CSRs are big liars as well!!! I ordered a package from Wayfair with notifications of tracking and delivery yet I NEVER RECEIVED MY PACKAGE EVEN THOUGH I RECEIVED NOTIFICATIONS IT WAS TO BE DELIVERED THAT DAY! No knock on the door and no notice was left on the door that day, Friday, May 11, 2018. My husband and I were home in a small apartment all day waiting. On Saturday, May 12, 2018, we were leaving the apartment at 11:50am when a piece of paper fell out of our door. A Door note from FedEx. We were home and no one knocked on our door. There was no music playing and no loud tv! In fact we were in the living room area rearranging the room right by the front door therefore we know for a fact he never knocked on our door!

I am expecting a package today 5-12-18 and stayed home to do so at 1:25 pm. I get an alert saying attempt to deliver was unsuccessful because no one was home at 1:01 pm, I was outside gardening all day waiting 4 package, FEDEX NEVER CAME BY, if they charge to deliver shouldn't they at least try to do so? I just think the drivers often don't want to bother so they write if off as no one was home or business closed. In this case I think FedEx driver has very poor business skills... and is lazy!

Yesterday for the second time in a year, the FedEx driver went past my house that is properly marked with the address on the mailbox and left my package at another residence down the road. When I call to complain, they suggest I go around to neighbors and see if anyone else has it. UPS and USPS never have a problem reading the address on the package and matching it with the address on the mailbox. I cannot imagine why they would just leave packages at other locations. I have decided that if the vendor can only ship FedEx, I will shop elsewhere!

Placed an order with Walgreens and FedEx was delivering the item. The item was never delivered and was sent back because the package was damaged. Walgreens could not send a replacement because the item is no longer available.

I had a box shipped from a state to another being delivered earlier than I wanted. I called FedEx many times and had many live chats to make sure it would be delivered 4 days later. Even though they assured me that it would be delivered the day I wanted to they screwed it up and delivered on the day I asked them NOT to. I don't get how hard it is to contact other FedEx locations. I am always shipping with them for my company, but from now on I am switching to UPS which is way more reliable. I was able to talk to UPS truck driver. I just don't get how UPS can do it and FedEx can't. Thumbs down for FedEx.

I was supposed to receive a package today, but they never attempted delivery. This is happening with everyone in my area in N.E. PA. I'm thinking I ought to contact the attorney general. This is criminal. I've had problems with them in the past with the same situation. I'm telling the other companies to use another shipping company because this is the worst shipping company on the planet. They do not deliver packages. They hold them for days, even WEEKS. Very unacceptable. I have already contacted the Better Business Bureau.

Several issues FedEx. Ordered a package on Friday, it's now Wednesday no package. It has been sitting at a warehouse 60 miles away for two days. They're opposite of UPS & USPS. They deliver packages to businesses or I guess me about 3:30 p.m. During Christmas & throughout the year constantly deliver to the wrong address then you call customer service & they say they'll return your call. No call or apology constant mistakes. Worst shipping company out there.

I do not recommend FedEx for anything. In fact I will not order or deal with people who use FedEx for shipping NO more. How hard is it to get your tracking dates right?? At the last minute tracking adds yet another day. My package left Kansas 7 days ago to come to me in PA?? 7 days?!! Now it will be 8 days if that don’t change. UPS and USPS would have done it in 3 days or less. Stay away from these idiots. Don’t bother calling them also because you will get nowhere and can’t understand the idiot on the other end of line. Screw you FedEx. So unreliable.

Scheduled delivery was today? No show... So I called. Got someone who could care less. I was told it was a suggestion. I waited all day as the delivery time is 8 am till 8 pm. What joke. Tell everyone about this horrible service! I contacted the shipper and told him how I wasted my only day off looking out the window! Useless.

I ordered a dresser for my son and daughter in-law's baby shower. It was to be delivered May 3 to their home. It never arrived. This morning (Fri May 4) I look at the tracking information and the dresser isn't even in California anymore! It's now in New Mexico with no updated information. FedEx doesn't have a phone number to call. Everything is done "virtually". Someone is supposed to call me back within 2 hours. This isn't acceptable. I watched that package get within an hour of its destination then stop updating and now it's in another state. I'm very unhappy.

I had ordered a scope from Opticplanet.com with 2 day shipping. It was supposed to be delivered on May 2nd 2018. I came home to a door tag with a option to sign it. It was ok to leave the package if no one was home on the 3rd. It turned out that I was able to stay at home. No one from FedEx showed up. I checked the tracking number and the driver said he was at my house at 12:35. I called FedEx and was told the driver would deliver the package later on in the day. I waited at home all day just to have no one from FedEx show up all day. Once again I check the tracking number and it shows that they gave it to the post office and said it was their SmartPost and it didn't offer 2 day shipping. My time was wasted. I definitely didn't get what I paid for and have been lied to by these people. I had other things I needed to get done today, but didn't because I was waiting on them. There was no phone call or email to let me know that they gave it to the post office.

Only two times in two years have I been on the receiving end of important deliveries from FedEx, ones that were paid extra for either by the shipper or myself. And both of those times the delivery was horrible, unacceptable. Yesterday, I was expecting an important set of finance documents from an attorney's office, for which I was assigned to do the closing at noon, leaving me at least an hour to travel to the west side from the upper east side of Manhattan in New York.

I called about my parcel not arriving and was told I would receive a call back within 2 hrs. Was confirmed (by FedEx and merchant) in email that it was delivered to front door. My son was working around the outside of the house at the time and found my parcel sitting next to a side door we do not use. I can get past this because hey, at least it arrived. However... instead of a call back from FedEx, I received driver knocking on the door that we do not use. When I answered she said, "I dropped a package here yesterday, what’s the problem" and continued to mutter something I couldn’t quite make out!?

The FedEx driver passed the front of my house (I saw his truck) and went on. 15 minutes later I received an email alert that my package was delivered. I am at home. I checked the front and no package. I went out back (outside of my yard gate) and there was a 28 pound box for me to drag all the way into my gate to my back porch! Some of those drivers are SO LAZY and inconsiderate. I am a 64 year old woman. Thank God I was home and went to check immediately prior to the package being stolen!!!

I remember when Fed Ex used to exceed expectations. Lately, it's missed delivery dates, packages sitting in locations for over 24 hours, and a general appearance of not really caring. I understand volume has something to do with it, but when it takes 4 days for a package to travel from Ocala ,FL to Lakeland, FL (about 85 miles) I'm ready to say they truly suck. They used to care when they were trying to be the biggest. Now that they are, they don't seem to.

I ordered a gift 10 days before I needed it on April 30. Federal Express was informed of the pick-up on April 23 before noon. It arrived in their facility the next day at 9 pm. It was going from Keasbey, NJ to Silver Spring, MD. That is less than 200 miles. Federal Express sent it to Martinsburg, WV, where it sat for 3 full days before moving. Also, the package traveled 347 miles instead of 200. Then Federal Express blamed the excessive time on the Post Office, which received the package 7 days after starting the package's journey. Shame on Federal Express. They take a week of wasted time, and blame the Post Office for one day.

Sent package to wrong address. Realized it shortly after dropping package off. Called customer service to request the address be corrected. The waste of space I talked to said she made the change. No mention of a $16 charge. She was as bad at communicating as any human has ever been in the history of humans with poor communication skills. So the next day I called back just to verify the change was made. The person I talked to said there was no record of any sort of address change, and to make an address change would cost $16.

How hard is it to give estimated date of arrival for tracking a package. I have a package coming and the original expected arrival was 4/28, a Saturday. Then someone changed the date to Friday the 27th. So I checked tracking, as of Friday the package was still 20 hours away. So why was the date changed without a chance in hell of it getting here. Not only did they not meet the Friday date but they did not show up on Saturday either. This is a recurring problem with FedEx. Funny UPS and USPS does not have this issue. If they give a date it's pretty rare that they don't show up. FedEx what is the issue? You run these shipping routes dozens of times a day and you don't know how long it takes yet. You should be able to give an arrival time down to a 4 hour window. Get your ** together.

This is the worst company ever to do business with. Packages left out in the rain after 8pm. Never on the porch. Sometimes in the middle of driveway. Never on time and package sometime damage.

FedEx has really gone downhill. UPS, and USPS, take 3 to 4 days to get a package from Florida to Washington. FedEx takes 11 to 14 days. They're very careless and damage your packages now, which they never used to do. And good luck filing an insurance claim with those morons. In a nutshell FedEx is now become the WORST SHIPPER EVER!!!

I have used FedEx for 15+ years and never had a problem. They are always helpful, professional and courteous. My packages always arrive on time. I trust the company as they have never let me down.

When something 'absolutely, positively has to be there overnight', FedEx was the hands down winner and the best in the business. Sadly they have sunk to the bottom of the pack. Their delivery times are abysmal, probably because they subcontract their delivery drivers!!! USPS has faster delivery. FedEx stinks now.

I think this company is terrible, their drivers have no respect for their customers' packages, they have been known to just leave packages when it is clearly posted not to leave packages, they have also been known to just throw packages, damaging items. I would not recommend this company to anyone at all.

When I get a note that they attempted to deliver, they may want to knock on my door first to see if I really wasn't home. Also be nice if they would come to my door instead of dropping at apt office.

Go to company unless having something shipped to me. FedEx Ground can find us, FedEx Regular goes to drive instead of street. Have to use UPS or USPS rates keep going up with no improvement of services.

They DESTROY damn near every single package, nothing but double talk when you want resolution and refuse to pay insurance claims. We flat out REFUSE to use them and will not accept anything shipped by them, we send it back.

Leave packages by the garage, too lazy to deliver to front door. Lets packages sit for 2 to 3 days before moving on. Sends by crazy routes not most direct.

My package was very heavy and left on my front stop in the pouring rain. I was unable to pick the parcel up as it fell completely apart. Specific instructions were given to deliver under my car port where it is protected from the elements and not visual from the street. NEVER AGAIN.

We are downsizing. I have had positive experiences selling to with Replacements, Ltd. in NC. They specifically instructed me to send my crystal iced tea glasses and china soup bowls by FedEx. The contents were wrapped in bubble wrap and paper. Each box had FRAGILE written on every side of box. Replacements, Ltd. claim to FedEx said: package rattles when picked up (the crystal). The package with the china says "contents protruding". Do you suppose I sent them that way?? Apparently FedEx does. They have sent me 3 letters on each claim denying my claim. No reason given. The letters all are their standard rejection letter. My understanding when I shipped my packages was each package had $100 worth of insurance. My claims are for $36 and $14. Their insurance "investigations" are a sham and a fraud. Will I ship with FedEx again? NO. Will I discourage my friends and family from using FedEx?? YOU BET.

I paid extra to have my package delivered earlier. It was to arrive 4/20. I was at work and was not there to sign for package. I did not know that a signature was required when ordered. It is now Wednesday and I am still waiting. I took 2 days off of work to be able to sign for package... still pissed and waiting.

On February 22, 2018 I returned a lens to a photo company. After not having a refund in a couple of days, I called the company to learn that the package had not been received. I pulled out my tracking number from FedEx and quickly learned that it was not being tracked. The number was not in the system. I called FedEx and reported what was going on and I was told that a claim would be filed. About a week later I called FedEx again to get the status of the claim, and after speaking with another CSR I now only learned that the claim had not been filed, there was no record of my call in the first place. From this point on, it was downhill. I called the authorized drop-off facility to learn that they do not keep records of what is picked up by FedEx or the other that pick up at their facility. Unfortunately, I did not get a receipt or I lost it. I had dropped off other packages, so I had receipts related to those packages.

I just got off a call with a FedEx representative regarding a ground pickup. I have called FedEx seven times in the last two week - six of these calls were in the last week. The purpose of my call was to have a package picked up at my home and returned to a merchant. No one came for the first scheduled pickup for April 13th so I rescheduled for April 21st. However, the merchant scheduled a pickup for the 23rd so I contacted FedEx so they wouldn’t send two trucks out. I was informed that the Saturday pickup was canceled and they would arrive on Monday the 23rd. A truck came on Saturday who couldn’t pick up the package because it wasn’t ready then one person came on Monday to pick up a 120 lb box. I called FedEx back and they scheduled another pickup for April 24th because they said the pickup scheduled for April 23rd was in the system as an Express pickup but should have been scheduled as a Ground.

We used them for overseas shipments. Too expensive. We were late in paying overall bill for special services and that impacted our normal delivery service. Now they no longer bill us, they just take credit card... after all these years. Too bad. Using other services more now.

Packages arrive in dirty condition at best. There are often dents and even bashes on the boxes. Apparently their trucks are filthy and the boxes are tossed about without regard.

I have a lot of misplaced or lost/stolen packages along with damaged boxes. Some items require the police to get involved, well that's fine and all but we don't have a police department.

Always deliver on time! Need a little bit more verifying upon delivery! But the new Amazon program has helped decrease theft! Overall FedEx has always proved to have the highest delivery quality over most companies.

I ordered 9' umbrellas & after 2 weeks no delivery, called & they couldn't find them at the last location. They eventually found them after supervisor intervened & received call from supervisor they were finally delivered. When I got home the delivery was baby butt wipes & the umbrellas were delivered to someone else. I never received any apology or return call from FedEx & I couldn't re-order.

They never deliver anything ahead of schedule, they often ship things 700 miles out of their way in a delivery, even though the parcel went through the destination to where it was to be delivered.

I have never had an issue when packages were delivered to my home via FedEx. The carrier seems pleasant when I do see them. Boxes are left intact on front porch and do not seem like they were just “thrown” there.

Sometimes it sits in one town for days but eventually gets here none less for wear; the box is sometimes bent, but it is always taped together & I like the drivers.

I buy my special dog food from Chew and I do know don't order right after Christmas because they will take time off, because of Christmas and will not let anyone know, so here you wait for days for your special dog food.

Worst service. Suppose to received package a week ago but the deliverer just put the door tag every ** time when he come to my house even I'm in the house every time. Customer service very bad and took very long to solve case.

This company is very good at the service it does and I give them a A plus. It pickup and delivery. They are reliable and easy to make appointments to pick up packages. Their call center is also easy to use.

Normally no problem unless over-sized package. Then it’s a problem. Wouldn’t come down my lane. Had to meet the driver. Won’t use ever again. I paid for it to come to my house.

Timely with delivers. Return calls very promptly and willing to help. Nice and courteous and you don't feel like you are a bother to them. Remodeling part of my home and several heavy packages are being delivered and all have been received in great condition. Will continue to use.

I mailed a ceramic rooster from California to Texas and it was $100. The rooster was purchased for $50. Not worth it, if I had known the cost before mailing would have waited to take it on the plane when I went to visit her.

I have a basic question for FedEx. Why do they not automatically credit customers account when they fail to deliver the package on time. Everything is computerized and should be very easy to accomplish a automatic credit but they are making me wait for the package to be delivered, going on four days which should have been overnight, then spend additional time calling customer support again. If there is no weather problems and it is just the lack of FedEx fulfilling the agreement automatic credit should be applied for the actual time it took to get delivered. Think about it folks. FedEx is hoping you do not spend time trying to get credit so they can get paid for a breach of contract. NEEDS TO CHANGE!

This was a very important package sent by Integrity Rx pharmacy using FEDEX. We stayed at home waiting for the package. One of the most important packages of our lives with medication that was sent with special mail overnight. This was for having a baby and it is Saturday night and package not delivered. Why? Because it is an apartment in a gated community and the person needs to press the apartment number and ring the bell. It chose not to do that but instead left a notice on the door.

and tracking capabilities. Also great customer service.

More than once they have delivered our packages to wrong address. Some very large like a Sears replacement refrigerator door. The neighbor alerted us and brought door using a truck. Also just past month a package was delivered to wrong address. This one was so we could return a cellphone to plan co. Although they showed interest in helping trace package it was never return to us therefore delaying us getting a replacement phone.

FedEx always rings the doorbell or knocks when making deliveries. Have never had to worry about packages left. In store staff are pleasant and professional. In choosing a delivery service nearness to me and ease of getting to store is deciding factor for me.

Poor customer service. The customer service ends after you paid them. No management oversight over customer services. Low level supervisor disregard the customer complaints and there no other independent supervision who report to upper management in regard to customer services.