FedEx Reviews

While FEDEX service after all isn't perfect, I have had numerous problems with their SmartPost service, therefore this review will only reflect to Smartpost. I ordered something from American Apparel that uses Smartpost. What Smartpost does is that it ships via FedEx until it reaches your neighborhood, and the last mile delivery is done by the USPS. Already, you can see there can be issues with this such as transferring packages from FedEx to USPS a factor that would cause worries to most people. Apparently, they said the item was delivered on Monday 5/12/2014, but I received nothing. I was even home at the time of delivery and didn't see anything whatsoever.

I am retired so I am home most of the time. FedEx drivers are a bunch of liars. They say attempt to deliver package was made when in fact no attempt was made. I do not use FedEx for package delivery if I can avoid it since I know it will never be delivered to my address. If driver would like me to tell him what I think of him to his face then he is welcome to stop by, although that will never happen.

FedEx is simply horrible. I sent 3 boxes with next day delivery. They lost the customs invoice then tried to blame it on me, when the boxes could not have been sent without the commercial invoice. Contacting them is useless, as a computer answers the phone and asks 50 or more questions before you are connected to a live person 15-20 minutes later, who is unable to provide any answers, except too bad and that the insurance you purchased insuring delivery on time is useless.

FedEx computer left a voice message yesterday, stating that I would get a package today, with signature required. It wasn't an "estimated" delivery date - this was definite. I canceled my plans and did not leave the house between 8:00am and 6:00pm. FedEx did not show up and did not contact me. Based on my conversation with "customer service", they knew early in the day the truck never made it to the FedEx dispatch location. Wasting my time is clearly of no concern to FedEx. Now I'm going to have to wait another day. Considering their sky-high prices for individual shippers, this is an outrage. I closed my FedEx business account 12 years ago and now use the Post Office. Best thing I ever did.

So I am one who continuously buys online and I have to deal with FedEx constantly, probably the worst part about shopping online. I of course track everything and can see everything and where it is. There seems to be a huge problem with them every time I order something. It will say on the truck for delivery and not show for three days or that it is at the last post of which is about 4 miles away from my house but not be delivered for three days. Well I called today 5/3/14 and the customer service representative was ridiculous. She said that my package was just getting to the final post office at 4:30 am today when yesterday at 9:30 am it was there according to the tracking. Then I asked why would I have to wait three days as the tracking says for it to be delivered and she says she can't see that it says that and laughs. Wtheck? So I ask if I can pick it up and her answer is check with ups.. My package is coming through feed why do I need to call UPS? I hate dealing with them.

FedEx is incompetent and very unprofessional. Yesterday I tracked a package and it stated delivered. This package was shipped to my son in California. Come to find out the delivery driver delivered it to someone else. I called to let FedEx know and they asked me to look outside the door for the package, was there a door tag. This package was to be delivered to my son, not me. Come to find out the driver had someone else sign for the package. This evening I was on the phone with them and I told them for the second time about their incompetence and requested a refund. The lady was abrupt and quickly left the line. Yesterday the representative started talking about protocol when I told him "refund my money." Where was your protocol when you misdelivered my package?

We paid for 2 day air for a 6 lbs package - not cheap by any means not even counting the contents. After the 3rd day I called, after being on hold for forever the lady responded with "someone will call you within" 2 hours. At 2 hours almost exactly they called and said they couldn't find it and their tracking info said that it never left the state. No one even called to tell me they couldn't find it. I'd still be waiting for my package if I hadn't called. I cannot believe they had no clue. So at the end of the day turns out they found it - opened WITH A BOTTLE OUT OF THE PACKAGE MISSING. One of their low-life good for nothing pieces of human waste opened my package and took a bottle out of it and drank it. This was not cheap stuff and I will never ever use these ** again.

I was tracking my FedEx package online and it said my package was on the truck and ready for delivery on 4/19/14 so I waited all day. I was getting impatient so I checked again at 6:10pm and the tracking said delivery attempt at 5:59pm and driver will try again on Tuesday. WTF. So I called FedEx and the agent told me the same thing, delivery attempt failed at 5:59pm. I told the girl I was home and nobody came to my house and asked if she could contact the driver. She said the drivers don't have contact numbers and to wait until Tuesday. Obviously FedEx drivers are liars and customer service agents don't care. Oh yeah she told me FedEx only delivers Tuesday thru Saturday. I thought they were a so called multibillion dollar industry. Also I work for a luxury chauffeur company and if a client calls and has the smallest complaint we issue an immediate refund to keep their business.

I spent 228.00 on an item and it was shipped via FedEx. I was home at time they state item was delivered. It was not. It had to be delivered to someone else as there are similar addresses. I filed a tracking claim only to be told it was delivered. I had sender file a claim as that was what I was told from FedEx. Now that was denied. I filed issue with eBay. Nothing happened there because FedEx said it was delivered. BUT they did not deliver it to me! I am out of 228.00 plus and do not have the item. People should not ever ship via FedEx. I will not! What else can I do! They have either stolen my item or given to someone else. VERY ANGRY and plan on telling everyone!

Okay, I understand there's other packages ... but how does it take 8 hours to deliver a package from Leesburg FL to Mascotte FL. Is the driver pulling 10-12 hour shifts? I hate these people.

I was in shock today, when I saw the driver run over my pups. She was my comfort and buddy. I don't know why I came outside, just a feeling. The driver came out the second time to our property to trade for the right package. I wish it was done right the first time because now our pups is gone, can't replace her. Drivers need to slow down! Our loop isn't that big and with animals around you have to drive slow. My dog was on her leash. I'm just so angry I couldn't save her.

Ordered a package with 2-day delivery - paid the extra to receive an item on the day that I needed it for the event. Upon arriving home, I find that they did not leave the package but instead left a slip on my door for a signature. They were unwilling to reach the driver whom I had just met moments before arriving home (still in my area). They were unwilling to work with me on the entire delivery. I will no longer be doing businesses which use FedEx as their shipping provider. Stay away from FedEx delivery especially when paying extra for a package to be delivered expedited.

On 3/28/14 at 7:00am, I paid $100 for FedEx Next Day Air shipping for a book to arrive at my house by 10:30am. I had the option to pay half that price to have it arrive by 12:00 noon, but my husband needed the book AS SOON AS POSSIBLE. The book was NOT delivered by 10:30am. The book was not delivered by 12:00 noon. I called FedEx because they have a money back guarantee for it to arrive by the time you pay for.

On 3/13/14, I placed an Amazon Prime order. From the get go the item was scheduled for delivery by Federal Express on 3/15/14 by 4:30 p.m., Saturday. So as to ensure I did not miss FedEx I stayed home. I continued to monitor the shipping status. By 3:30 p.m. and still no FedEx, I went to FedEx’s website and was shocked to see that the update indicated delivery was attempted at 12:49 p.m. and customer or business was unavailable.

Poor service seems to be the hallmark of FedEx operations. Yesterday, 3/14/14, at around 1:00 pm, I received an automated call asking me to be available for a package delivery on Saturday 3/15/14 which required a signature. I waited around the house on what was probably the nicest day we have had in Ohio in the past three months, sunny, dry, and temperature of 42 degrees. Throughout the day I continued to check tracking on the package that was loaded for delivery at 7:59 am. At 5:30 pm, tracking noted "Delivery Exception - Local weather delay - Delivery not attempted". Now, the FedEx Office where the package was loaded is in Perrysburg, Ohio which is 11.7 miles from my home by road. The day was clear, warm, and sunny. There were no reported highway accidents. YET - FEDEX CHOSE TO MAKE UP A LIE THAT WEATHER CONDITIONS PREVENTED DELIVERY!!!

I ordered a shipment from California while living in British Columbia. This means it has to cross the US/Canada border. Something I've done multiple times in the past. I noticed in the invoice for the customs/brokerage that there was an advancement fee. While the amount wasn't that much, it was $10 on a $80 order added on top of the taxes and duty of some $10. I called them asking if there was some way to avoid this fee. They said I could avoid this fee if I setup a FedEx account number and attached my credit card number to it so I did.

I ordered a pair of BOSS 12" Subwoofers from VMinnovations through Amazon... The package was approximately 34 pounds. The shipping was almost immediately, however I received an email from FedEx saying my package was delivered. I had been home all day anxiously waiting for my subs to come so I could install them in my new car I had just bought, however, I never received my package. I also checked with my neighbors and no one had seen anything... Never had an issue with anything like this before...

I placed an order Walmart.com on Thursday, March 6, 2014 and paid for expedited shipping that guaranteed my package would arrive no later than Monday, March 10th. Walmart.com quickly shipped my items and again stated that my items would arrive no later than Monday, March 10. The FedEx website also stated the same deliver date when I checked the tracking numbers for each package.

FedEx seems to have a tactic of not delivering parcels and claiming that either the business is closed or the recipient is not there, they also sometimes say the address is incorrect. UPS and USPS has no problem delivering parcels to my work but FedEx seems to. Why is this? I think the drivers have so many parcels on board they just can't deliver them all in time and they just skip delivering some to catch up. They scan the parcel and put that the business was closed in my case, which is ridiculous as we are open Mon-Fri, but when looking on the tracking info it says they couldn't deliver because we were closed or the recipient is not there. Out of the last ten parcels only two have been delivered without some exception. I never have this problem with USPS or UPS. I will be telling everyone to use UPS or USPS from now on.

Fedex has been more reliable to me in the past than UPS. Damaging less packages and having less issues. However, my latest shipment was terrible. My package was damaged during international shipping. I filed a claim and my claim was never paid attention to. I had to send 5 emails before I even got a response. The response was one line saying that they "were taking care of it."

I order something online. FedEx have to ship it to my house. Now not everyone going to be available at certain time. Some of us have to be at work at certain time. FedEx left the package in front of the door. Especially the kind of neighborhood I live. People can steal this any moment. If the apartment have office why not leave it there. Instead of leaving the box in front of the door. Where a stranger can pass by stole the Item that I pay for. FedEx need to change a way of doing things. If the apartment have office why not leave it there instead of leaving the merchandise in front of the door. Where a person you do not know will claim the box for you. Now the box is stolen. We have no idea who stole a merchandise I pay for. Now it gone. I hope FedEx change their way of doing things.

I sent a package overseas. I was told the package would arrive at the final destination by a specific time. I understand that international packages risk being held up at customs. Still, I was not informed that there was a chance the package would not arrive by the time specified. This is my first complaint.

I was waiting for a package to be delivered. The driver didn't ring the doorbell and left me a tag signature required. I called FedEx and they said the driver would redeliver the package and gave me a confirmation number. He told me they would call me first. I waited four hours, no phone call. I called FedEx and spoke to another representative who said "We don't do that." I asked for a supervisor. They put me on with a man named Bill ** who was rude. I asked him how am I supposed to get my delivery, this was my day off.

I've bought an Xperia Z1 from a eBay seller based in USA (I am from UK). All was well, I paid for FedEx 2 Day delivery service, which means it would be here in 2 days. It did, but it was the incorrect item. It was an Xperia Z tablet. I contacted the buyer, they said they've contacted FedEx and FedEx have said they take blame for mixing the packages up (the shipping label was correct but the item inside was someone else's). What FedEx have said is, they will retrieve both packages and ONCE they have both packages they will re-deliver to the correct addresses. However, it's been a week now and no update on my item, apart from them saying they'll schedule a pick up from the other buyer.

I paid for overnight delivery. I stayed home the day the package was to arrive. I happened to look outside and saw the FedEx truck drive away. No one rang my doorbell. I called FedEx and was told that I couldn't prove the driver didn't ring my doorbell (my doorbell could wake the dead. If anyone rang it - I would have heard it. I jump out of my skin every time someone does use it). I was told that they can't have the driver return to deliver the package even though I called immediately.

I ordered a computer from Dell. I got an email giving me a delivery date from FedExpress 3 days later. On that date, my phone rang at 8am. A electronic call informed me that someone had to be home to sign for the package. We stayed home and waited. I checked the tracking number every 2 hours or so to make sure they would deliver. At 7:30 PM, the delivery date changed from the current date to N/A. I called FedEx and was told they had lost track of the package several days earlier. They couldn't explain why I still was called and told to stay home. I then got the corporate P/C crap about their being sorry. More than 11 hours wasted and still no computer. It was sunny and 70 degrees in SW FL, so no weather problems could possibly had been at fault since they called me that morning. I still will have to wait at home on whatever new date they dream up to deliver the computer again. I will never choose FedEx as a delivery option again.

I had a FedEx account, I used my credit card to activate it. I print some shipping labels, it gives you price of the shipping and I accept it. After 10-11 shipments, I checked my credit card. It looks like they charged me over $50. I called them and figured out they charged me what I accept to pay some of the address correction charges. They kept charging whatever they wanted. I was pissed. I talked to them, there is no way to cancel your account and delete credit card information online. They said they delete the account but still my credit card information is there. What a scam. Worst shipping company. Never never never again I will use FedEx.

My son shipped me a box on December 23, 2013 from San Antonio, TX to my home in Pittsburgh, PA. He completely forgot about mailing it. Today, he finally remembered the box and asked me if I ever got it. I never did. When we check the tracking information, it shows the package "was left on doorstep, no signature required" on December 27, 2013. When I call FedEx, they have a completely different address for the intended address. My son took a picture of his shipper's copy and sent it to me via e-mail. It clearly shows my address.

I had a package sent to me from AZ to Nigeria on 17 Dec. 13 with a promised of delivery on 20 Dec. The package did in fact arrive in Nigeria on 20 Dec. The FedEx tracker showed it arriving, into customs with a note about a customs issue and shortly afterward showed it arriving to the facility which for the next 11 days showed it as being at their facility. The promised date of delivery was replaced with an N/A and that was it. I called the local contractor for FedEx and found that my package was going to draw a duty payment but that had not been assessed by the Nigerian government yet. There was never anything similar to that stated in the tracker. During that first phone conversation, I provided my local phone number and email address so they could contact me with the duty information. This was Friday, Dec 20 and left it be until the next Monday.

This is an additional story about FEDEX. FedEx called me on Christmas morning and left message that the package would be delivered on 12/26/13. Around 3:00 pm I checked the tracking through the web, and called FedEx to make sure that the product was going to send me on 12/26/13. I did not received any, even it was 7:40 pm, so I called FEDEX again. The agent told me that it could not deliver because of high volume of the package. So he suggested to me to call the facility which was keeping my package in the next morning at 8:00 am to arrange the shipment in order to receive the package in the morning on 27th.

I ordered a package for Christmas on December 15. I got the information that the package shipped on the 16th. The delivery date was scheduled for December 21. I live in Connecticut and I could handle that for delivery. Plenty of time before Christmas...NOT. On December 21, I tracked the package and saw that it was left at the post office two towns away from me and was out for delivery. Nothing arrived on the 21st. I called Fed Ex on Monday, December 23rd and they said they didn't know why the package had not arrived yet. I asked why the package was delivered to a post office that was 2 towns away and if I could just go pick it up. They instructed me to call the post office. On December 24th, I contacted the post office in that town and asked if they could find the package for me and I would just come pick it up. They said that it was scanned into their facility but they did not know where it is but they would make a note of it and said they had no idea why the package would have even been delivered to their facility since it wasn't even the same town that I lived in.

I received phone call from FedEx on Christmas morning and left message that FedEx is going to deliver the product between 9 am to 8 pm on 12/26/13. I received the confirmation, so I canceled my schedule and I have been waiting for the delivery all day long, but it did not deliver. Even I checked their delivery schedule through the web and phone call around 3:00 pm on 26th, FedEx showed me and told me that the product is going to be delivered on 26th. At 7:30 pm, it still showed the product is going to be delivered on 26th.

Went to the store for the past 3 weeks asking to fax a paper. The owner of the store fail to do it stating out of order. The first time was awkward when he stated no fax because he was sitting in the store next to his business having coffee with a friend of his. I went again. Same story, no fax. Went in again 3 weeks later, no fax working. It felt strange because I have fax there before and the routine was to put the fax number on a piece of paper. He watch me do this and then stated no fax. He also refuse to purchase a new machine with the correct date of the faxes. The machine is dated for some day in 2005.

FedEX used to provide good service. Out of the last three deliveries that I have received from FedEX, I've had problems with everyone. Typically status shows that they were unable to deliver package because no one is home. I live in an apt, and in all three cases I was either home or left a note to leave the package. No door tag was left, no one called for entry into the building, no one called me directly. I realize there can be problems, but all packages were addressed correctly. It simply was a problem that FedEX lied and said they attempt delivery when they don't.

Ordered from Macy's Dec 22 before 5 PM EST, guaranteed Dec 24th delivery. On Dec 24, FedEx shows loading my order in truck in Carlsbad (20 miles from my house) at 8.31 am, waited all day, at 6.51 PM shows order back at Carlsbad facility. Called FedEx, sorry, office closed, will be delivered on Dec 26, no explanation for non delivery!

I ordered two iPhones. They were to be delivered on 12/24/2013. On Monday the 23rd, I checked tracking # and it said it was on truck for delivery by 8pm so I took off work for the delivery had to be signed for. Did not show up. Checked tracking #, this time it said it was not due for delivery. But they sent it out on truck for delivery. 12/24/2013 at 8:23 am, it said it was on FedEx truck for delivery by 8pm; it did not show up. Checked tracking # again, this time it said delay beyond our control. Again I took off work to sign for package. Now I have to take another day off and wait for it to come. So I lost 2 days pay and my wife and I did not get our Christmas presents. So I will never order or buy anything from any company that sends by FedEx only.

When I saw that FedEx online showed my package was delivered, yet I didn't get it, I called them. They said it was delivered and could have been stolen from my door. I told them no way, so they called the driver who described my home and said he remembers delivering it (LIAR). I checked with my neighbors, nothing. I went to the police to get report so I could recoup my money from the company who sold me the item. I did all that and got my money back. 2 weeks later, a lady who lives around the block came over with my package. She was on vacation and found it at her doorstep!

The reason I placed this order because it's stated to arrive by 12/24/2013 Xmas eve but now FedEx website logged it as delivery exception, delivery not attempted. It's sitting in a local FedEx. What the heck is that? And delivery date N/A. Apparently they don't work on Xmas either. So irresponsible! I have a gift for a friend's daughter and I will be attending the party without the gift. So pissed! Next time not going to trust FedEx for urgent delivery anymore.

I choose a next day international priority envelope, paid FedEx their big bucks and now after couple of follow-up they are not able to tell me where the package will be delivered as they don't have the flight information. I ask where the package is - the answer is the last it was in Indianapolis. Guess what, the package contains passports of our family, and the shipment was from Hartford to CANADA. What should I do if these bunch of idiots come back and say "we can't locate the package". I will Tweet and Tweet and use their social media Facebook till I get a responsible response.

I ordered something the 13th of this month. It was supposed to be here the 15th... I waited all day for FedEx to deliver it. After waiting all day, I recheck the shipping code. It says delivery N/A.. I was rather annoyed with this but waited until the 19th. It finally said delivery will be the 20th. I sat around all day YET AGAIN! It turned into 7 pm and I get an email saying Reason Delivery Not Completed - No attempt made, delivery scheduled for next business day. After this I'm annoyed and pissed, I called the 1-800 8 times to only be disconnected every time I called. I then said enough is enough, I want it sent to my local store to pick it up since my driver is incompetent.

You will get it to you when we can!!!!!! And we pay extra for this service!!! I ordered a package on Tuesday morning... was to be delivered priority overnight!! WELL today is Friday and I don't have it... As a matter of fact, I tracked it on their website and it has been sitting in the same location since 4 am Wed. Newark NJ (which is about 90 min. from where it's to be delivered). I have called several times. Thur. night they returned my call and said it would be delivered today FRIDAY at 12.. never happened!!! They claim it is still sitting in the container in NJ because this is a busy time of the year... REALLY??? Isn't that why they hire seasonal help??

Yesterday 12/19/13, the FedEx driver said he delivered my package and the signature is a fake. I was home all day and night and kept looking out for the driver because it was a nice case of wine. The FedEx people would not fax a picture of the signature to us, but they did show the wine company and they said it was not readable. I know for sure he never came to the house and yet FedEx never take any responsibility for anything. They are not a good company and they should be held accountable. The wine company is sending another case and I wonder if I will get it.

FedEx managed to misplace my 3rd package during the 2013 year. Congratulations! The first package was brought to my door a week and a half later by a nice and honest neighbor. When I contact FedEx and told them what happened, they kept calling and calling and calling to apologize. The second package was also delivered at an alternate location. Luckily, I was able to obtain the local FedEx warehouse phone number (which is now not available) and the manager got a hold of the driver. The drive back-tracked and found it at another address. OOOOOPS, then they apologized.

Bought an item off of Amazon.com on 11/28. FedEx still has not delivered it and it has been 20 days since it was ordered. FedEx picked up the package on 12/5 in Irving, TX. It got to Kansas City, MO on 12/8 and arrived at Springfield, MO on 12/10. I live 60 miles south of Springfield and still have not received the package even though it has been on the truck for delivery for 4 days. The driver keeps saying weather delays but the snow has melted and the roads are clear. The most likely reason that I have not received the package is that it was not delivered on time therefore they are no longer getting paid for the shipment from Amazon.com. There is NO reason why it should take 20 days for a shipment. Our local mail has been delivered each and every day and UPS was out in our neighborhood on 12/17 when the FedEx driver states that there was LOCAL WEATHER DELAY - DELIVERY NOT ATTEMPTED. If you want your packages delivered on time DO NOT USE FedEx!!! You are actually better off using UPS or USPS believe it or not.

I live on a large piece of land on a mountain. Twice now FedEx has lost/stolen my purchases shipped with them. First was a front tire for my BMW and now, this month a large order of auto parts from RockAuto. I'm tired of their excuses and BS answers telling me to go out in below freezing temps and search the property for the package which their lying driver claims to have left at my front door. Solution: All future purchases online will specify to ship UPS or cancel the order.

I ordered a Vizio Soundbar System from Walmart.com ($150 value) and it was shipped and expected to be delivered on Dec. 3rd, 2013 to my house in Philadelphia. Dec. 3rd comes and goes with no delivery, yet the package tracking number states it's in the local Philadelphia facility, and appeared to sit in the facility for days. A call to FedEx support leads to the typical "Under Investigation" and stated they would deliver the package on Sat., Dec. 7th, that never happened. Now as of Monday, Dec. 9th, the tracking number claims the Estimated Delivery Date is: N/A. A.k.a. ITS GONE. How the hell do you lose a package in the delivering city???? How? Oh that's right, it's in an employee's home right now. Never using FedEx again. I'd advice you to stay away as well.

I hear a knock on the door and I see a TV package out there left over the door... The driver did not even wait for the customer's response. By the time I opened the door, the driver was in his truck. When I called up the customer service to complain, they said it was in their terms and conditions... What if we were not home and the package was not there by the time we are home? This is a bad service....

I ordered a shelf from a major discount store for an employee of the company where I work. When I opened the box I found a fed-ex envelope in the bottom addressed to a completely different company and not from the discount store. I took it to the mailroom. The mailroom manager delivered it herself to the correct company since they needed it right away. The envelope contained a check for a very large amount of money. How in the world does Fed-ex manage to put an envelope like that into a box for a discount store?

I left a note on my door as to where to leave the pkg and the moron driver decided to leave at all. There is no one home during the week and on Saturdays. I'm an over the road truck driver and away from home for at least a week at a time. I called their 800 number and was given the run around and told I would have to wait until Tuesday before I could pick up my pkg. Problem is I leave for Texas on Monday. One thing for sure, I will never deal with FEDEX again! If I find that the product I want will be shipped by these morons, I will not make the purchase.

This past Saturday, I woke up very excited to receive 2 items I had delivered from One Kings Lane for my living room. I had been tracking the package, and knew it was to be delivered some time on Saturday, so I made a special effort to stay at home on Saturday in anticipation of these 2 items. Well, 10:00 rolls around, no package, 2:00 - no package, 5:00 - no package, 8:00 - no package (you get the picture). I go on to check my order status and it says it had been delivered at 9:30 am that day! Well, I was in my house, looking out the window periodically, all day long, and not once did our doorbell ring or did I see a box on our front porch.

Thursday. It was the day that Fedex UK told my cousin Narissa that the passport was to arrive. It is not that hard to ship a passport, and I checked online about the legalities of sending such a document. Supposedly, it is legal except to a few countries. Since July 1, 2013 when Croatia entered the EU, I figured an EU to EU transfer would not cause any problems. Thursday 18:00 PM, the passport should have arrived in Zagreb. Tracking number: **. I was prepared to go to Slavonski Brod so that I can cross the border to get a new entry stamp in my passport, so I can start the application process for the EU Blue Card which I apparently qualify for. Once again, the first to get it in Croatia!

It was last October 24 when my fiancé sent his documents for our application supposedly to the embassy for Fiancée Visa when the FedEx made our plans into waste! He made sure it is a priority as type of delivery upon sending it to my country but then when I called them up an hour of the expected time of delivery and asked them for the whereabouts of my actual parcel all the customer service have to say was "I will call you 15-30 mins from now". An hour passed after the call... 2... 3. I called them again and the agent said "I'm still coordinating with your place mam. Please wait for my call." And when I called the FedEx branch of my place they said they haven’t got any request nor info or call from any of the branch. & so we have to cancel my flight, appointment to the embassy and the hotel reservations!

I'm sick of the new tactic that's emerging everywhere of blaming the customer for an employee's laziness or incompetence. I'm sitting here having taken off work to receive a valuable item through FedEx and the web page has updated the delivery saying they attempted to deliver it at 12:52 and I wasn't here (or the business is closed). I can't believe my eyes. I've been checking the door every hour. I look out the window every time a truck goes by and they have the nerve to lie like that?

I am very upset about FedEx service and at least FedEx charge for customer clearance too much!!!! They don't like to explain why I have to pay on one package with a value of 140 USD import tax 717.000RP, Invoice OR No. **, Oct. 2013 and on my second package, I have to pay for a value of 130 USD, invoice OR No. **, Oct. 2013 about 840.000RP. Both packages are car DVD players! IT CAN NOT BE THAT I HAVE TO PAY MORE ON A PACKAGE WHERE IS THE VALUE MORE LESS. When customer service can hear the word "COMPLAIN" on a call to them, they only to be silent. (What service is this??) No answer on email, still nothing! I hope someone make a class suit against FedEx and go to the court.

I ordered a one-of-a-kind item from a seller on eBay. They shipped the item via FedEx. It was supposed to arrive at my door on Wed. When I checked the tracking number in the morning, it said "Delivered." So, I checked at my door and nothing was there. I called FedEx to see where they delivered the package and they gave me a vague description based on the driver's notes about where he left it. Needless to say, three days later and I finally get an accurate description of where the package was delivered...right inside the entrance way to the building, on the far side of the building, nowhere near my residence. The package is gone and I have no idea where it went. I've contacted numerous people in my building, and talked with several people at FedEx to track it down, but to no avail.

Ok, so it's Monday, Oct 14, 2013. My package didn't get delivered to me on Oct 11 because it got delivered to the wrong address. So I called FedEx today. They say package will surely be delivered today. The driver is attempting to retrieve package from wrong address. That was around 12:30 today. It is now 8:30 pm, no package delivered. FedEx needs to give their customers packages to UPS or just give them to the mailman so people can get them on time.

I ordered a brake light for 2004 Cadillac Escalade on 10/07/2013. After much research online, I found it for a reasonable price. The FedEx tracking number says it was out for delivery 10/11/2013 when I checked at around 1 pm EST. At 130 EST, I got an email saying the package had been delivered. NOT TO ME!! It had also been signed for. NOT BY ME!! I called FedEx. They said they would call the driver and respond back to me in about 2 hours. Well, by 5 pm, I had heard nothing and called FedEx back. They told me that the driver left the package at the wrong address and he would come back out on Monday, 10/14/2013, and pick it up and deliver it to me. Today is Friday, I needed that item today. This is extreme incompetence on FedEx. I need to drive my vehicle tomorrow but can't because I have no light. Really pissed off in Virginia.

My wife and I were married last month. We recently ordered prints of our wedding photos from Wal-Mart which were being shipped by FedEx. Today, 10/9/2013, I suddenly got the idea to track the first of my packages that was not scheduled for delivery until tomorrow. Lo and behold, my order had been marked as refused and it was being shipped back. Apparently, there was an attempt to deliver my package ten minutes prior to me checking, but no one had come knocking on my door. I call customer service and report the issue. Minutes later, I get a call from a woman that says the driver had returned to the area and the person that answered said I did not live there. This is an apartment complex and the leasing office has no record of my name.

So I'm not home, right. This stupid FedEx delivery man left my package outside my APARTMENT while I'm not home. So now when I got home and checked the package, it wasn't there! Are you ** kidding me? Now I just paid for nothing because FedEx will not do something about it, so ** you! Please don't reproduce. Use a condom!!!

Had a post card delivered to Post Box. Called number on card, 610-362-4700, to give street address and have a delivery date-time. Was told that parcel would be delivered next day, Saturday, October 5. Person could not give a time of morning or afternoon. After waiting until 2:30PM EDT and being stuck in house with many errand to run, I called the number again to see if they had any idea of a delivery time. After giving tracking number, person stated that they were the only one there and that the parcel was not shipped. Asked to speak to manager - they were the manager. Asked why we were told parcel would be delivered (today), was told he had no idea of who gave that answer.

Let me start off by saying this is lengthy and I have never had any problems with FEDEX in the 7 years I have lived at my address. I live in the Oklahoma City area. But it started out with a driver that never delivered my "overnight" package due to the fact he was afraid of my Boxer and Aussie dogs, who have never been mean ever. But not only did he not drive in my driveway to honk so I could come meet him, he did not leave me a note on my mailbox or anyway to know that he had even been by my driveway. I just happened to check my tracking so I call the 1800gofedex and insisted they send him back or at least let me know if he was still in my area so I could go get my items for my customer.

Do I have to physically threaten them to get them to stop damaging my property. I have asked nicely. They always seem to know when I'm not home to make the deliveries. I cannot take it any longer. These drivers and the company are useless. I have stopped doing business with any company that uses them as a delivery method. The problem is, other people live here and purchase as well. I am ready to go to the Attorney General's Office. I had nicely asked the drivers not to bring the truck into one area on my property.

Ft. Campbell sent my complete medical history through FedEx, 700+ pages of personal/medical documents that were sealed when they were shipped. Two days later, I received it but the delivery guy said it was opened by someone (which was quite obvious) and that 99% of the documents were missing. I confirmed the amount of pages that were suppose to be in there (8lbs of pages) and rejected it. I contacted both the sender and FedEx and they "start tracking the situation". One week goes by and the reject package is sitting on someone's desk to which they call and ask do I want the package or should they send it back to the sender. Having called several times, they want to know the exact number of pages missing. I said it is too many. Here... do math. Take the empty package and 10 pieces of paper, subtract 8 lbs of that and that is how much is missing. Today, I spoke with the supervisor and she said they would give me 100$ to use for identify theft protection for 6 months. I call **. She acted like she was doing me a favor and that 6 months is all I needed. Claims is suppose to call me tomorrow. I won't hold my breath.

This involves a shipment of canine semen which was collected by a vet clinic in NY and was supposed to be shipped to my vet in NC for insemination the next day. It contained fresh chilled semen, however the package never arrived, no one could find any tracking information on it. After making several calls to FedEx, it was found somewhere in Memphis with the wrong label on it. Mishandled by FedEx, of course it was no longer of any use. When it was found they used my debit card account # to return it to the shipper in NY, without my permission.

I will stop doing business with companies that use FedEx. I have never had a good experience. Have had packages sent to MA and ended up in AZ and never recovered. I sent jewelry to company in NYC and package was lost for days. They found it because it was insured for a lot of money. This last time package sent to POB box and FedEx does not deliver to PO. Fine, gave them address and waited all day for delivery to be told no one was home for delivery!!! Right! Called FedEx and told them I would pick up package as no attempt had been made to deliver and no call had been made to me.

I recently got a package sent back to me after repair. I didn't know it came three times. No door tags at all. The website showed it came on Friday. I waited it the ENTIRE day. No show. I called. The CR insisted it wouldn't be sent over again. I had to pick up a kiosk. I told her I don't have a car. She didn't listen. I had to see if the location can be reached by public transport. She told me to take metro. There is no metro in this city. I figured out the downtown location wasn't too bad. I requested to send it to there. I checked the Fedex webpage that the downtown location was closed. I asked the CR three times about if it was open. She insisted that it was open and her information was updated. I didn't argue anymore and accepted as what it was - to pick up at downtown Tuesday after Labor day.

I know the FedEx is a one of the good company. But today on 9:50am, they are two driver in front of my door. When I go down, I saw one of the driver is kicking on my front door in order to challenge my Chihuahua. And I go out and copy the car plate number. The car plate number is **.

I mailed a package from USA to Santiago-Chile using FedEx, tracking number **. At the time we sent the package, I was ill. Then I asked my niece to go to FedEx office to drop the package. At the FedEx office, my niece was informed she cannot use her employee discount because her discount only work for domestic shipments and the discount doesn't applied to international shipment. Also, the person in charge of the FedEx location informed that she had never process and sent an international package, then it was impossible for her to give them some kind of information or explain how it really works.

I wrote a review of FedEx yesterday, and have something to add. I later found a voice mail from the local Austin FedEx supervisor, and it was very interesting. On Saturday afternoon I spent 20 minutes arguing with the national call center, first a CR and then a supervisor, and finally the supervisor agreed to have my package delivered on Monday if I relieved FedEx of all responsibility for the package. This package contains a $13 pair of arthritis gloves and a $9.00 Christmas music CD, and weighs 1 pound. Well, evidently the local Austin supervisor called and told me to receive the package I had to leave a note telling them to leave the note, and then she launched into a long preach, telling me all sorts of interesting things.

On Thursday, August 8, I ordered a pair of arthritis gloves and a CD of Christmas music from Amazon. Needing the gloves immediately I paid over $12 for two day delivery, guaranteed delivered on Saturday August 10 or Amazon pays my delivery charge. I came home today, Saturday, August 10, to find a note saying that though neither I nor Amazon requested such a thing, they won't deliver the package if I'm not home, or I can pick it up at a suburban location no public transportation goes near. It took 20 minutes of arguing, half of it with a supervisor, to get them to agree to deliver the package on Monday if I agree not to hold FedEx responsible if the package is lost.

Package #1: FedEx website said delivered, not delivered ~ called FedEx ~ said they will check into it for me ~ next day here comes the package to my address. Package #2: FedEx website said delivered, not delivered ~ called FedEx ~ said they will check into it for me ~ next day here comes the package to my address. Package #3: FedEx website said delivered, not delivered ~ called FedEx ~ said they will check into it for me ~ next day here comes the package to my address. So, in summary each of these issues ere followed by these excuses ~ went to the wrong address ~ truck broke down ~ somebody back at the office entered the wrong status.

I was expecting a shipment - it was a bed 54 lb. in weight. When it did not arrive on the expected date I decided to track it using the tracking number. It arrived in their MASPETH, NY facility on 07/24 and went missing since then. I called the customer service and was told that they would check and revert back in 24 to 48 business hours; however I have yet to hear from them although it is past that time frame. I am wondering what kind of security these guys have. If something as huge as this can vanish into thin air and can't be traced, I would be really scared to send any envelopes/packages containing confidential documents by FedEx. Very disappointed!!

Brought my package to be sent FedEx overnight express on 7/23. On 7/24 party in which package was sent to called me to inform me that they received the box without the merchandise inside. Went back to the location and they refused to give me the owner’s name and number. Called FedEx and later found out that my package was picked up from another location. I need to owner to be aware of this situation. I need help getting his number/contact information.

No knock - open door ask why no knock - then tells me he was going to leave note at mail which he had already passed in his escape dash while scanning "delivered". "No you weren't going to leave note" - so he ran away while I was saying this ..... Tell me please, WHERE'S THE FIRE y'all running off to? :o ..... At least I got my package...... this time..... FEDEX, if not part of the solution.... part of the problem ~ requesting improvements please ~

FedEx Smartpost delivery 5 to 7 days delivery time. They received the order at 8:30 am 7/18 at SMYRNA, TN. Took 2 days to send it to GROVE CITY, OH. Arrived 4:30 am 7/20. Took 3 days to send it to KANSAS CITY, KS. Arrived 3:00 am 7/23. Now it will take another 4 days to reach me 200 miles away if that is even where its next destination is. Estimated delivery date 7/27. I have had nothing but problems with FedEx in the past and avoid using them at all costs. Unfortunately, this was a pre-order that had no shipping options.

I ordered off of Amazon and did NOT realize they were using FedEx and required a signature. Well, I work all day so I've been unable to get my product. I come home and see a tag on my door. Therefore, I have to WASTE my Saturday waiting on the *$&%Y FedEx driver to deliver. I had plans Saturday. It is now 3:55 pm and still no driver. I called FedEx. Got someone in Mexico. She said they have until 6pm to deliver. I'm in LA and the nearest place to just go pickup at their place is more than an hour drive for me EACH WAY. FedEx sucks! Don't use them. I will also not use Amazon anymore unless I know how it is being shipped and if a signature is required (note, my company will not allow a personal delivery).

Female delivery driver said package was delivered, but both my husband and I were home. My husband was out front at said delivery time. Fed Ex has given us the runaround, and driver has changed her story about the said delivery time more than once. This package was worth over $400, and not easy to replace. They have been "trying to get to the bottom of it" now for five days and have made no progress. We have never had a package come up missing in our neighborhood, and just had a package delivered the day before. I have six big dogs inside my house. If she had delivered the package, they would have made plenty of noise. Fed Ex is not offering to replace the package or anything else. Will not use them ever again.

Sent 4 packages altogether. All the same size, type, and color. Shipped at the same time. Insured at $800 under the impression that it was for any or all of the packages being lost. 3 packages arrived at the same time with no damage. 1 package did not. All packages required signature on delivery. After tracking the missing package, it was verified as being delivered to a facility and not leaving that facility. But they could not find it and therefore filed the claim as a lost package stating that the label may have fallen off.

FedEx Compromises Contract through Failure to Meet Delivery Commitment. Aquacoustics Limited is a small high-technology New Zealand company developing products for underwater navigation. In response to the recent America’s Cup fatality, we have been working overtime to adapt our designs to provide a solution to locating in-water crew for this high profile event. Our customized product was developed from concept to working physical prototypes in just eight days. These prototypes were required in San Francisco for testing at 10:30 am Wednesday, 12 June (PDT). These were contractually critical tests and Aquacoustics Limited was working to very tight timeframes (as were our component suppliers and manufacturers) with absolutely no scope for slippage.

I had a FedEx delivery today. I was working on one of our automobiles. I had to leave for a short period, less than thirty minutes, to pickup one of my daughters. I live on a private road, last house and one way in, one way out. I have one neighbor that lives below me and is retired. He knows if anyone comes in or out. The only person or vehicle that was near my house was a FedEx delivery driver which I passed on the main road about a quarter of mile before I got home. It was nice that the package was delivered.

I live by a country road, and I ordered a package from a company who is using Federal Express for their deliveries. I was tracking my delivery last week online, and I received a notice that the delivery was done properly. When I checked for the package by my driveway, there was nothing there. I called Federal Express, and they found out that the delivery man made no attempt to call me or knock on my door to tell me about the delivery. Instead, he left the package by the road, and it was quickly stolen.

Package from Kansas City Missouri USA was sent to me on June 3, 2013. I didn't get any notes about it and start tracking by the no: **. I found that consignment arrived June 10th, 2013. When I called the FedEx office, their answer was that they didn't have any contact information. Neither the sender nor the recipient of the data. After a few minutes, I got the phone call from some other FedEx employee who said that on this shipping list, Commercial Invoice, is written addresses but handwriting is illegible. I contacted my friend in the US and she said that everything was completed in accordance with the form, except my phone number and email address which she did not know.

FedEx got to ship packed from sender to receiver only 31 miles in town. They took shipment for 5 business days! Everyone wants FedEx to work like that?

I am in a Catch-22 regarding this FedEx package! When I submitted a claim, I had to call and see the progress to date several days after the package was delivered. The person who talked to me called the delivery person for the day the package was supposedly delivered. He said he did not remember if he delivered the package. Have you EVER had theft problems with some of the people who deliver packages? I would think FedEx has better methods for tracking a lost (or stolen) item than asking the delivery person if they remember delivering it. That sets me up for a lose-lose situation.

I came home from work late and found a delivery door tag stating a package had been delivered and left with neighbors in my apartment complex!!! The problem is, I don't know them!!! Not even on a first name basis. Check this out: when I called to inquire about the package and told the service rep I may have been sent a package from overseas without my knowledge, the rep told me for security purposes, they could not give me the tracking number to the package. What?!! So you can leave my package with strangers, but when I ask about it, you are worried about MY security? BS!!!

The driver sped up to get between my car and the car that was in front of me. His driving almost took out the front of my car. This happened on 5th Street Hill and Mountwest way. This isn't the first time in this area that one of your drivers has tried to run over someone. Next time, I will let him hit me and let the LAWYER'S deal with it.

I live in an NYC apartment & MUST have a signature required for deliveries. If a package is left in the hall, it's pure luck if I get it; it pretty much might as well be left out on the sidewalk. FedEx charges - get this - $10 additional to require a signature! AND apparently, the vendor has to arrange with them in advance even to be able to offer that option to purchasers. There was no way to arrange for a signature to be required w/this vendor, but they had a good product & price, & I was working with it the best I could.

I had a bad experience with driver tag number **. I was coming off Hwy 17 exiting onto 95. I had my single light on to exit and he actually sped up to make sure that I could not exit in front of him! I actually had to swerve off to avoid hitting him to get on to the exit! I thought that was childish and for him to be a so-called experience driver, who didn't care about my safety at all. All I was trying to do was to take the exit. All he had to do was show a little road courtesy!

On Friday morning I left for work. On Friday evening I came home to 2 Shipment Status Notifications on my apartment door stating 1st attempt and 2nd attempt delivery (in one day?). The bottom "leave this signed" form box was checked, so I signed both forms and left them both on my door that evening. On Saturday I was home all day. On Saturday evening I found Final Attempt notification downstairs by the mailboxes. Whoever had come had not bothered to come to my door, knock or notice the signed receipts.

I requested a signature, but they just left the package at the door of a WRONG address. After I called several times, it is not possible that I'll find my package back. I am simply angry.

I was expecting delivery today before 17 hour. At 13 hour, I got an email update from them telling my address does not exist and have to call them back to give them the right address (they have my cell phone number on the address info, but won't bother calling to inquire). When I called to tell them about their mistake, they replied that they will call me soon to fix another appointment today, which they did not. I had to call them back to finally be informed that it will be only tomorrow. I paid more than 50 bucks to get it overnight (and be ignored) and spent the whole day at home waiting. I lost a complete day of work and I still have to wait tomorrow.

Dogs were barking when the FedEx truck left. I did not immediately go outside to bring the package inside. When I did, I noticed two boxes marked Fragile. The one box (lamp lens) looked pristine. The other (the base) was standing on an angle because the bottom of the package was severely damaged. I took pictures and immediately called FedEx. This was the end of March 2013. Numerous calls promised me that I would be reimbursed. Finally, a Claims rep said that business policy was to send a check to the company in New York who in return would send it to us. It is now the middle of May and nothing. I will spend the rest of my life urging anyone who will listen to never deal this company. What a world!

I should have recorded this dude. As soon as I heard the truck outside my window, I looked out and saw the driver scanned the package, went back to his truck and drove off! Then I checked the tracking online and it said it was left at front door! ** and guess what, I called customer service and they don't give a **. "Well, if that's what it says, then look outside your door." This is in Queens, NY. These Hispanic drivers in mid '20s are the worst. Every once in a while, they steal! Do not ship with FedEx or receive package from FedEx!

I ordered a motor bracket and it was shipped out via FedEx. Their system says it was delivered to my home on 5/16/13 at 9am, but I did not receive it. I am retired and home all the time. I contacted them and they say it was delivered and would look into it. NO Response to date. What a rip-off.

From experience of buying through the internet, I realized the importance of receiving what you spent money for. Recently, I ordered an item which delivered in three to five days from the time I ordered. My calculation placed the package at my house on Sat. May 11, 2013. I purposely waited all day at my house between the living room and the front deck, and at no time did a FedEx truck stopped at my house. The driver told the people in the office that they did deliver. But he didn't come to my home on that date nor at the time they stated it was delivered. Now, something seems very wrong here especially when my wife and grandchild were home as well! I think the package was delivered to the wrong address and it is not my fault that I don't have my package. And I paid the shipping too!

So FedEx pulls in my driveway and instead of going to the front door, they wheel two big tabletops across my grass to another driveway and straight on in to my garage squeezing next to my wife's BMW to leave everything against the wall. If my front door was open, maybe they would have come straight in and leaned all that stuff against the wall in my foyer.

Today at 3:05PM on Blackfield Road, one of your drivers ran a small Jack Russel over when he could have easily stopped. The dog was so slow crossing the road. Your driver slowed right down and then continued to run the dog over. He then got out of the van, walked back up the road where we stopped with our hazards on to make sure nothing else hits the little dog. He picked up the collar and just left the dog. A Sainsbury's worker and post lady tended the dog, and moved it from the road. I'm 39 weeks pregnant with my 7-year-old twin boys in the car who were really upset, so I then left.

I paid an exorbitant amount of money to have something delivered by 10:30 am the next day (a friend, having left her cell phone with me while on vacation, needed it delivered to her asap). I clearly printed the complete address on the shipping label and instructed my friend to wait for the delivery by 10:30 am. She was waiting and watching for the delivery truck, which she never saw, only to find that the status online had been updated to state "Delivery Exception: Customer Not Available" shortly after 10 am. This is completely false, as no truck even went down her street, let alone to her home, or her door.

I came home Friday to find a large box, 4 x 2 x 2, standing up on my porch. It had someone else's name and address on it and she's not in the phone book. So I called up FedEx right away and told them about it, gave my address, and asked them to pick it up. The box sat there all weekend. I came home today, Monday, and it is still there. I called up again and asked the person, Angelica, to please have it removed. By the way, I first called their distribution center in town but the number is disconnected! I had to be rerouted through one of their copy centers to get to the delivery people.

I ordered a computer. It was to be delivered in 1-3 days. It never came. FedEx tried to deliver it twice, but left a note for me to sign so they could leave it at my security condo. I signed it and then they never came back for the third delivery. I called FedEx. They said they would make sure it was delivered on Friday which they did not. I never received my order. Office Max should cancel their contract with FedEx. I called the store in Torrance. They called FedEx so had no excuse for the computer not being delivered. I have a business. I needed the computer. FedEx interfered with my business and with Office Max business.

We were getting off the turnpike and could not see that ahead, there was only one lane open for EZ Pass, so we had to cut over to go through the EZ Pass lane. A FedEx driver in a semi crawled right up against us two inches away from ripping our side view mirror off. There was no way he was going to let us go in front of him even though we did not intentionally cut in front of him! If we would not have stopped, he would have completely sideswiped us.

On 4/30/2013, the driver of FedEx truck # ** attempted to sideswipe our RV causing me to take evasive action onto the side of the road. He was honking his horn so we knew that it was intentional. This happened adjacent to Exit 196 of Highway 40 at 12:50 pm. Unfortunately, FedEx does not provide the means for reporting this directly to them so I must assume that they do not care.

I sold a large item on eBay to a customer that wanted it truck freighted to them. I told the buyer that as the listing stated, it was for pick up only but that if he wanted to call his local freight company and arrange the shipping himself, I would gladly palletize the item and have it ready for pick up by his freight company. He called FedEx freight. FedEx called me for directions and picked up the item. Soon, FedEx was sending me a bill for over $500! I own a company that regularly ships item by truck and this would have been less than $100 by our carrier.

An item for graduation (biggest moment in my life) was to be delivered to my home on a specific date. Delivery man never rang nor knocked on my door. The second time, I requested that I wanted to receive a call upon arrival which I did not get. Hence, I ended up not getting my package. I called and was promised an attempt would be made to try and get my package sent that day. I still haven't gotten my item for graduation. Thank you, FedEx!

Delivery was attempted on 04/04/2013 12:30, Door Tag # **. I called 1-800-463-3339 and provided DT. The agent suggested having a second attempt. I declined and was offered "pick-up" at 1383 Main St, Springfield MA, store hours from 7:30 onwards (with control #). I was at the store at 9:00; there was no package. The clerk's explanation was that since delivery attempt was made "just" a day before, the "in-store" pickup cannot be made until later this day or tomorrow. Why are drivers not compelled to drop off "undeliverables" (especially when customer/recipient indicated pick-up will take place) at end of the shift day to above mentioned store, so that customer can pick up their parcels at the opening hour?

I ordered a delicate and expensive camera lens from a store about 45 miles away. It was to be delivered by FedEx 2nd day. FedEx failed to pickup the first day, but did pickup late the 2nd day. In less than an hour, the package showed up at our local FedEx Terminal. I tried to pick it up but they would not release it, so it sat there over the weekend. Monday morning, the status showed out for delivery and on the truck for delivery. It also noted that I had to be home to sign for it. This was a day early but I needed it so I stayed home all day.

I often need to purchase overnight delivery for business purposes. I obviously purchase the overnight delivery as I need it the next day (duh!). I have never had an overnight delivery come late if sent by UPS or USPS, but every time I have ever ordered overnight delivery, and FedEx was the chosen carrier, it shows up late. I am a photographer, and I am booked steady. My 2-year old dropped my camera down the stairs, and it broke. I ordered a new camera immediately on Amazon and ordered next day delivery (should have been delivered today) as I am supposed to be leaving to shoot at 7am tomorrow morning. All looked well as I tracked the shipment.

I am writing a complaint about a specific FedEx Ground driver who delivers to Hyde Park in Chicago, IL. Our normal FedEx delivery driver is great and I would give her five stars. Unfortunately, the incident today has soured me towards FedEx for good. I work at a large apartment building where we receive packages for residents in a small package room. Today, the driver brought a package much too large to fit into our package room. I informed the driver that he would have to bring it upstairs to the customer's door. (I should mention that this has never been a problem before. There were two people together and we have an elevator.) This driver it turned out had no idea what apartment the package was for or for that matter who it was for.

I volunteer for a large animal rescue in a very rural area. Since I am using donated resources, I use Walmart.com's free ship to home service for our supplies because I get such a better value. Our driver apparently thinks our deliveries are beneath him. Bags of food have seams opened so that when we pick them up, the contents spill. Boxes are left with bottoms untaped so the same happens. FedEx accepts my complaints but tells me Phill is one of or best. Well, their best in UPS is unthinkable. We've had damages in the past with them but nothing like this! Back to spending two times as much with other companies that use UPS or USPS. Sad.

At approx. 1:45 pm on 3-19-13, a FedEx driver ignoring speed limitations barreled through my subdivision at extremely excessive speeds for a residential area. It happens to also be spring break and therefore children are at play. My child and two others had just crossed the street moments prior to this careless driver’s inconsiderate and irresponsible actions. I was standing in my garage, and in the few short minutes it took me to run just inside the door, grabbed my keys, jumped in the car to try to find him for a tag #, and he was gone. Apparently, he found his destination, made his delivery, and left the subdivision I'm sure at the same high rate of speed that he entered. I plan to call my local police dept. and complain about this company as well and will ask for patrol to cure this blatant disregard for the law and potentially deadly negligence.

Several times, a driver has turned his truck around by using our driveway. We live in a subdivision, so the next intersection is not very far away. A FedEx truck should never, ever use a private driveway for convenience. The latest incident was on Friday, 3/15/13.

I shipped a package for $89.60 on 03/14 and charge it to my ATM as a credit. I noticed on 03/15 that the amount was debited twice from my card, once on 3/14 and another on 03/15. I called Fedex customer service on 03/15 and was told by the representative that this was normal and the double charge would stay on my card until the package was shipped. I asked to speak to a manager and was told that it was a billing problem that was recognized by Fedex Ground because of a shorter tracking number and said one of the charges will be credited to my card by midnight on 03/15. On 03/16, I noticed that nothing was done; the double charges for $89.60 were still debited from my card.

On Wednesday, 3/15/13 at 1151a, I was driving my niece to a doctor's appointment (she is eight months pregnant). While passing the Foodland on Emerson (Parkersburg WV), a FedEx driver pulled out in front of us blocking both the first driving lane as well as the turning lane with zero clearance from our car driving in the only driving lane. Only by going into the opposite side of the road, facing incoming traffic was I able to avoid an accident. He was pulling out from the store at an extremely fast rate of speed. Thank to God there were no incoming cars or we both would have ended up in the hospital. He was reckless and should have to take a safety course before being in charge of such a large vehicle ever again!

I paid to receive a much needed parcel on the day promised. I was definitely on location when the sticker was left on the door saying I wasn't and to pick up the package 45 miles away! The dog never barked. So no one rang the doorbell! Three of us were at home and one person sitting at the door! Funny that the UPS guy had just left a package and he didn't have a problem! I travel extensively and will only be here a few days. This is a terrible inconvenience. There wasn't even a promise to attempt delivery again! Just come and get it yourself - an hour from the location! FedEx service stinks. I will definitely not use FedEx again if I can help it. I have always had satisfaction with UPS. My husband is making the 2-hour trip as I type. Who knows if he will be able to actually pick up the package.

I have a shipment from USA to Indonesia via FedEx. Due to customs check, my cargo was cleared in early February. The problem is miscalculation of import duties & freight. I was billed IDR 2,190,867 for import duties, FedEx advance fee, warehousing and blah blah while the actual calculation based on the Indonesian customs office and IATA base is about IDR 1,2**,*** .

I'm here 24/7 and FedEx did not knock on my door nor did they or have they ever left a notice! Someone is lying! It's the "same old song and dance!" The thing that really upsets me is your site states after I track the package **, "customer not available or business closed." Obviously a lie! I have lived and worked here in the same place for 13 years and FedEx is notoriously bad about delivering goods to us in downtown Fort Worth. Why? I don't know. UPS and the US Post Office have no problem delivering to us. FedEx is "running joke" here.

I ordered a pair of shoes and because the store did not have them, they dropshipped them for me from another store. The driver that we have had for years, delivered my shoes, threw them over the electronic gate, which has two 100 lb dogs on the other side. They chewed up my shoes and FedEx refused to take responsibility for them because they were "delivered." Same page, same book, different song, same hook, I ordered another pair of shoes from the same store who did not have them and they dropshipped them again to my house. I swear I couldn’t make this crap up. Yet again, the rain! They threw the shoes over the gate, the dogs destroyed and chewed up the shoes.

I would like to lodge a complaint regarding the FedEx Indonesia, which had slapped USD55 handling surcharge over the hold-up caused by the Indonesian Customs over my package, Awb no. **. My package already arrived from China on 26th January 2013, and it was not my fault to have the package held up by Customs because I have been asking the local FedEx office to clear the package almost everyday. I don't mind paying my the custom duties imposed by the local customs, but I do mind paying additional USD55 or in Rp539.280 over what should be the responsibility of the FedEx alone! In my opinion, FedEx Indonesia had purposely delayed my package so that they can extort additional charges from the recipient.

I shipped 51lbs package from FedEx in Roseburg, Oregon. The girl at the counter charged us twice for the same shipment and when discovered, would not refund immediately. We've even contacted corporate office with no help. They just want to keep the money! Whoever is making the policy at FedEx is obviously incompetent. But how could that be? FedEx is huge. They absolutely will not refund and make the double charge for same shipment good. **!

I placed an order through Old Navy on Jan. 01, 2013. Shipment was through Fedex. I checked the status of my order through Fedex on Jan. 15, 2013, which said that the shipment was destroyed at customer’s request. I never requested such a thing. I called Old Navy on Jan. 21, 2013 and they told me that FedEx destroyed the box because it was empty. I am sure Old Navy did not send an empty box to me. I have been a loyal customer for many years now. I have a problem with the fact that no one had contacted me with this information. I am very upset with both parties involved - Old Navy and FedEx - more so with FedEx because they did not take care of my parcel and the representative I called at FedEx was not pleasant at all. He did not take my complaint, he did not help to resolve my issue, and did not apologize for the inconvenience.

I am the sender of the following package tracking number **. I paid over a hundred and fifty dollars to have this sent as next day delivery. There was a letter of invitation in that package which the receiver needed to have not later than Wednesday to attend an interview the next week, and I am urging ND LA because this item is not supposed to be in your care. I spoke with the shipper and he said, "For no any reason should you be in the possession of that package if you refuse to release the item," and he misses his Interview at the USA embassy next week, then I will have no other option but to take the legal action because this is not the first time and I have records. And I learned the package is in the charge of a woman, who is requesting for money. The recipient has a recorded audio conversation when the woman is asking for N50,000. Isn't it just crazy? My husband is the recipient and is expecting the parcel delivery. I will report to the appropriate agency if this is not corrected immediately.

I shipped a package on December 10, 2012 to the Philippines, and they did not get it until January 9, 2013 because of Fedex and customs. They refused to disclose customs charges here, and when the packages arrived there, they refused to release it and then charged additional storage charges along with $600 in duties. Plus, they refused to deliver the box to the door. The recipient had to travel by bus a long way and pay the fees. I called Fedex so many times and only got the runaround. I will never ship anything with them again, or will I ever ship anything to the Philippines again!

I ordered some pillows that were shipped via FedEx. The driver who is familiar with our location refuses to exit her vehicle because we have a dog. The dog is harmless, but that is beside the point. There is no effort to alert us that she is present. If we don’t happen to notice her on the property, she will drop the package outside of her vehicle onto the yard. Our dog will play with whatever is left in the yard and do as he did this time. He chewed the box and the pillows. FedEx refused a claim and refused to investigate the incident (unlike UPS who would not let something like this happen?) I strongly suggest anyone to avoid FedEx and use a company with pride and responsible drivers.

Our FedEx courier driver has been very unreliable in the last three weeks. On December 17th, he failed to deliver a priority package from my company that required a signature because he did not ring the door bell (which works) or knock on the door; but instead, simply left a notice about a delivery attempt. My wife was waiting all day for the delivery and was no more than 30 feet from the door when the courier arrived. I know this because I passed the courier on his way down our street and arrived home; but a minute later, I found my wife and two children sitting in the living room doing school work. They were surprised to know that a delivery had been attempted and they hadn't moved from the living room in an hour.

I ordered online both a Cat Window Perch and an electric water fountain, and the orders were shipped FedEx in two separate packages at the same time. Tracking showed that the driver posted "delivery at doorstep" but no packages were received. From that point forward, they had no legitimate concern for, or follow up involvement with, my complaint. They had phone and email but made no attempt to either find out what happened or reship replacement products. I even contacted FedEx directly and had complaint numbers attached to both shipments. But when I called back, FedEx refused to give me any info, instead saying I had to deal with Petco. And Petco of course said FedEx tracking showed the packages had been delivered.

I shipped a large box of Christmas presents for a family of three to the Christian Appalachian Project. I have been sending similar boxes for 12 years via UPS with never a problem. But this year, I decided to ship through my company to get the corporate discount (we are a large mail order firm). Big mistake. FedEx claims it was delivered the day after Thanksgiving and that they left it on the porch. The project volunteers contacted me two weeks later as they had not received my package yet. They said they have repeatedly asked FedEx not to drop boxes on the porch. FedEx told me to file a claim and then denied it, because they said they had delivered it. They had? No one saw it. Where is it? I'm out $435 with no recourse. That's a lot of money for a senior citizen trying to do something nice at Christmas for the needy.

It's interesting to find the site. The very same thing happened to me. I ordered an item to be delivered. Tracking stated the address was incorrect, but it wasn't. The address was correct. The recipient saw the truck pass their home. I asked, "Please leave the package at the pick up location," but it was put on the truck for delivery on Christmas Eve which made it unavailable for pick up by the recipient. At approx. 8 pm Christmas Eve, the tracking info stated "Exception Occurred" after the recipient spent Christmas Eve anticipating the package.

I sent my Xbox 360 to be repaired by Microsoft and after waiting three weeks for an answer, they finally said they had fixed it and shipped it back to my son using FedEx. Well, it made it all the way to Jonesboro, Arkansas and because FedEx decided that I only had a PO Box number for delivery, there was no way they were delivering it to me (they had my number to call). They sent it back to Texas to Microsoft and I called Microsoft and they found it again and sent it back to us again using FedEx. Well, it was been another month and still no Xbox.

My sister had ordered an Apple product to be delivered to my house for her son’s birthday. They had told her that it will be delivered on Monday, Dec. 24. So we went out of town and came back that Friday, 21, and they left me a note that they came to my house at 12:30 pm. That was the first lie. We left my house at 12:40pm. They wrote on the door tag 12:30pm on Friday. So I called them so I can pick up the package at their office but the customer service told me that they were already en route to delivery. I could leave the door tag sign with instructions to where to leave the package and I did that. Usually, the mailman and other companies have left me packages at my porch with no problem.

On Dec. 20, I shipped a package containing a replacement part for a machine needed for important purposes prior to Christmas. It's scheduled to be overnight delivery on the 21st between noon and 3pm. Today is Sunday, 24 December; and it has not arrived. I am hoping it will finally show up on Monday, 12/24. I will think twice about ever shipping FedEx again.

On Dec. 17th, 2012, I paid for FedEx 2-day express delivery. On the 20th of December, we had a small snowstorm in the KC, MO area so my package was not delivered. On the 21st, it was clear, 50 degrees and all schools were in session with children riding on the bus. The FedEx site said my package was on the truck, but it was not delivered because the website said "Restrictions, delivery not attempted." There were no restrictions on the 21st. I called, and they said it would be delivered the next day. On the 22nd, it was still not delivered. I called several times. No explanation except something about air travel or something but the package was sitting at the Hickman Mills, MO site.

After the events that occurred in Newtown, CT, Governor Mally declared that all church bells would ring at 9:30AM on Friday, 12/21/12, to show remembrance and respect. At 9:29, the FedEx driver on Norwich Ave in Colchester, CT pulled up with his radio blaring; door open; leaving his engine running as he ran inside to deliver an envelope. He needed to get through a group of people who were waiting outside to hear the bells and show respect, and obviously had no clue on what was going on.

It is very unfortunate that Angry is the lowest rating I can give to FedEx. I came home today to find a note from FedEx stuck to my Christmas Wreath on the front door. The note stated that since I was not home, they were unable to deliver a package and I needed to phone them to reschedule. There was no information about the package - who exactly it was to, who it was from, etc. The driver did not fill in any of the details of the form except half a tracking number which appeared to be the first 3 digits. I was so annoyed that they left this note stuck to my wreath where anyone and everyone could see that I was not home instead of just sticking the note in my letterbox. I phoned FedEx as soon as I got into the house. The first person I spoke with was extremely rude. He had quite possibly the worst telephone manners I've ever heard. He answered the phone with "What's your tracking number?" I tried to explain that the note had been left on my front door, in the rain, and I only had a partial tracking number, but all he would say is "That's not the full number."

I ordered a uniform for my daughter's club soccer team from Want Uniforms. They delivered it using FedEx but the package was never received. I contacted Want Uniforms via email because they list no phone number contact on their website to report the package was never received and request assistance as my daughter still needed her full team uniform. They never responded and simply gave me the tracking number. I contacted FedEx who told me the driver would not remember what he did that day.

I had to get a document to my brother in Maryland next day before he had to catch a flight / leave the house by 1 pm. I am in California. I asked if this was possible. The FedEx rep actually looked me in the eye and said "Yes." I paid for overnight delivery by 10:30 am, $45.46. My brother left home the next day at 1 pm and the envelope had not arrived. I called FedEx the same day of the non-delivery and asked for a refund. They said I had to call back as it wasn't in the computer.

On 12/04/2012 at 1:30 pm, a FedEx driver driving a Ryder's truck rental trespassed by driving in my driveway to deliver to the ** home. I have contacted FedEx in the past. I own the driveway. We had a trial in Lake Pleasant, NY on 09/17/2012. The verdict came in on 10/15/2012. The ** were claiming adverse possession - they lost! When I purchased the property, my deed clearly showed I own the driveway. The ** brought me to court and they lost. So please, park the truck and walk in or have them come to a pick up point to get their package. Do not use my driveway, FedEx. UPS doesn't use it; they respect me. ** at the Gloversville, NY UPS can verify this. Park the truck and walk. How would you like pulling in your property? Respect the land owner.

On Dec. 4, 2012, I was supposed to have a package delivered. Around 2:55, the driver came by. He didn’t slow down at all; he kept on going. So I got on the internet to check the status. It said that they were not able to deliver the package at 2:55. At 2:58, I called FedEx. And they tried to give me the runaround with a lie. I was told that they weren’t able to deliver the package and the package was back at the building, not on the truck anymore. I ask him “How can it not be on the truck?” and the internet said they tried to deliver it at 2:55 and it’s just 3:01 now. That’s when his story changed. I talked to three people at FedEx, and they all tried to basically do the same thing. One thing they said was that they were calling the driver and he wasn't answering the phone. To me, if you keep calling the driver like they said, that should have been a problem, especially when it’s a business. FedEx customer service is the pits.

Too much delay on delivery - My package was sent on November 16, 2012 from Memphis USA and was scheduled to reach its destination on November 23. The package was then stocked in Paranaque, Philippines for customs clearance since November 19. I am tracking the package but until now (Dec 2) nobody is attending to release it from the customs. I paid this package on international priority but no response nor e-mail notice to me from Fedex customer service. Can somebody out there release this shipment package?

Another phantom delivery - I waited all day at home for a package that was said to be out for delivery. I went to bed at 10PM discouraged and without a package. I woke up the next morning and tracked the package again, only to find an exception "Customer not home or business closed at 9:36PM." **!? I was home all day and all night. Nobody came to my door and no yellow tag left there either. There were 4 people and a dog here at 9:30PM. Nobody heard anything. The driver is lying and who the hell waits until 9:30PM for a delivery anyways? Looks like this is standard operating procedure for FedEx now. So like the others, I will not do business with anyone using FedEx for shipment.

Truck #** in Holly Street, Thornton, CO on December 26 at 5:30 PM. The truck driver was speeding, swerving, tailgating, and even flipping-off drivers. I've never seen any truck driver behave in that manner. I wanted to take the time to report this incident, in the hopes that someone in management would read this and take action. I had looked on several FedEx web pages but couldn't find an area to report bad drivers, as other companies do. Signed, Concerned Driver

My package was estimated to be delivered on November 17th by FedEx home delivery. I was home all day. It was a Saturday. I called the 1800 number some time around 2PM. I don't usually receive by FedEx but when they do come, it is usually early in the morning. So at that point, I had been up since 8AM waiting for the delivery. The representative verified that it was out for delivery and the driver had until 8PM to arrive. I let time pass. Around ten past six in the evening, I received an email telling me that my package was delivered at 6:06PM but with a delivery exception. It was delivered to my neighbor's address.

We were expecting the parcel (8kg) delivery on November 19, 2012 because FedEx websites showed the parcel is in the delivery vehicle. My wife and son were home and waiting for the delivery, but FedEx's website showed the "customer not available" exception at noon. Actually, FedEx did not bring the parcel to my home at all. I called the FedEx customer service at 12:30PM and asked them to deliver the parcel on the same day. At 1:30PM, a lady of FedEx called me and asked me what time is good for the delivery. I said that anytime is okay with us because my wife and son were home. At 5:28PM, the lady called me and said that they cannot deliver the parcel on that day and asked me to pick it up.

The package was supposedly delivered on 11/16/12 at 2:10 pm. Someone was home all day. At that time, my daughter was expected home from school and my fiancee was a few feet from door. There are two large dogs that did not bark - no delivery was made. The package was not there on 11/16/12 like it should have been. No delivery notification was left or package could have been picked up on 11/17/12. I contacted FedEx tonight to arrange pick-up on 11/18/12, but I was told there is no availability. I will have to "drive" to pick up a "delivery" on the morning of 11/19/12 to get package as early as possible using my gas.

We went to a restaurant to pick up a carry-out. A FedEx driver parked his truck, blocking the driveway to get in (remember this is a restaurant). Then he parked his truck right across the walkway! He could have moved his truck up just 6 feet and he would have been out of the walkway and not blocking cars. I called and made a complaint to FedEx and someone is supposed to call back. After reading these complaints and some have had some pretty awful experiences, sounds like it's useless! Just sounds like FedEx has some pretty unhappy and frustrated workers.

A westbound Fedex semi on I80 between Des Moines & Omaha stayed in the left lane along with another semi, regulating his speed so no one could pass. We were traveling approx. 58 -64 mph and he continued doing this for at least 20 miles with vehicles backed up in both lanes. At mile marker 79 between 1:15 & 1:30 pm Tues. Nov. 16, I called 911 and reported the situation. There were no vehicles in front of the semis. This was an intentional act.

For the second time in a row, I have waited at home for a delivery from FedEx. I checked online and they stated an exception because I was not home and a door tag number. When I checked this, it was past the time they stated they came and there is no door tag outside. I understand the delivery drivers may be in a hurry to deliver packages but that should not compensate for the quality of their work. Why would they not have at least given a door tag number if they did not want to knock on the door, but state online that they did give a door tag number? That is blatant lying at its best. It's the second time this has happened.

I want to give a compliment out to Mr. Donald **. This man responded quickly to a very angry customer (me) when I got a call from FedEx ground in Grand Junction telling me to change my hours of operation or come and get my package 3 hours away. It was unbelievable. But Donald contacted this office and tried all that he could to help me. Someone give him a large raise for great service! But from now on, when I place my orders, if they use FedEx, I will order from someone else. Sorry.

Yesterday, three tires were dropped off at our house, ** Chase Road. They were addressed to ** Carvel Rd., around the corner from us. So I picked them up (very heavy!) and took the tires to the ** family; they said they just got one tire dropped off a few minutes ago! Now, today, I just got another heavy package addressed to Cynthia **, ** Carvel Road, again! This delivery guy looks like a new guy, dumping stuff off, just to whoever, whenever he thinks he's not going fast enough with his deliveries. I want this stopped or I will never use FedEx again!

I am a place of business and I got a phone call about 2:30 today 10/9/12. I was told they have a shipment for me and it will be delivered tomorrow and what was my hours. I told her I am here from 8AM until 3PM. She told me then I wouldn't get my shipment because they would come around 5PM. Well, I am the customer and you need to come earlier and be here before my office closes, not the other way around. I am the customer! This is not the first time I have had a problem with FedEx. A customer had left his skis to be picked up by FedEx and no one came. When I called to have a pickup, they told me to take it to a FedEx office. The closest one is 35 minutes from my work. They said that's not far. Do they want to pay for my time and my gas? Why can they not do their job? UPS can. Remember, I didn't choose the shipper.

I did not get the product, placed a second order and also contacted the vendor Create for Less. They responded with a, "We are re-shipping." 3 days later, a black lady showed up at the house with my very first order. The second reorder, which has now cost me a total of $57.00, did come to my address. I had tracked the first order by the shipping number and it showed delivered, but I did not get it. Yesterday, a man from 3 doors down brought the replacement order from the first shipment to my door. My address was clear to him, but it was dropped at his door. I was supposed to refuse this order (per Create for Less instructions) but since I did not know it was delivered, I could not refuse it.

I bought six tablets from eCOST.com on September 28, 2012 and they sent the shipment on the same day through FedEx Home Delivery. They were supposed to deliver on October 3, 2012, but the driver did not show up. At night, the driver wrote down: “Exception.” I called the office and they told me, “You get delivery tomorrow.” Next day, I was waiting the whole day and I also called a couple of times for my delivery. They advise me, “You have to wait up to 8.00 pm.” Still, the driver is on the road. It’s the same thing again. I saw at 6.00 pm: “Delivery exception.” This is my tracking no. : ** . My point is, why is your driver lying? If you have not enough drivers, why do you pick up merchandise? We are waiting and losing business. Thanks.

Just like all the others that have had horrific experiences with FedEx, my story is the same. According to tracking, FedEx delivered my very expensive merchandise to the wrong address. The address they claimed they delivered the package to does not even exist. I had the city officials confirm this information. I have called FedEx everyday for 30 business days straight. I barely got the same person twice even though I had names and extensions. They denied my claim because the driver "claimed" he delivered the item to the address listed on the package. I could not stress enough to them that the address he claims to have delivered it to is wrong and does not even exist!

Regarding SmartPost by FedEx, if you live in a rural area and use a front-door metal mailbox with the red flag, don't have anything that won't fit inside shipped to you with FedEx SmartPost. The post office makes final delivery of your FedEx shipment, and they are required to place your package inside a mailbox that is approved by the Postmaster General. If a package won't fit, expect a notice you have a package at the post office for pickup. Saturday, I drove 26 miles round trip to pick up a package after finding a notice in my mailbox. My truck gets 13 MPG. When I arrived at the post office at 12:30 pm, it was closed. I wasted $8.00 for gasoline and 45 minutes of my time. This Monday, I must make the trip again. UPS may charge more for shipping. However, they deliver to your door.

I suggest you tell your drivers to not take shortcuts through yards when they make the wrong stop. I don't like having to go behind your driver and repair where he cut through to save time. I told him myself because yes it pissed me off. I would never drive through someone's yard. I don't want him to lose his job. I think the people that put him to work are the responsible party.

Package delivery non-existent, Fedex lies - Where the hell is my package? Also, you **, you list for me a foreign county and then your stupid system won’t accept my actual phone number - and it is the country of Peru, not a state or province. You people are really stupid!

I sent a shipment to Beirut from New Jersey, USA on July 12. The shipment arrived in Beirut on July 15. After daily follow-up and several call to FedEx, Beirut finally shipped the deliver on July 19. Talking to customer service international, they apologized and they promised to refund the charges. A week later, I called, "Where is the money?" They said I have to contact the shipping agent in New Jersey; he will refund the amount since I paid directly to him in cash. I contacted the agent and he refused. He confirmed that the policy he applied was no refund. I called FedEx after nearly one hour on the phone from one to another. I explained that FedEx policy should apply, not the agent.

I have been using shippers for online shopping for years now and have seen the reliability of FedEx decline precipitously over the past 2 years. You are lucky if you get a package on time 50% of the time. I know multiple online vendors who have stopped using FedEx as a shipper and rightly so. You are providing a huge opening for the USPS to bump up their courier services and fill the hole you are so stupidly opening for them. The reliability of the USPS is now far better than that of FedEx now which is really shameful for a company that cornered the market. You won't corner it for long at this rate. You need to clean up your act.

My family got me to order two generators for them from Harbor Freight and they were both supposed to be delivered on August 20, 2012 to my home. My husband and I were on vacation so my mother-in-law was going to get the packages as we live in her backyard and this is where the UPS driver leaves packages. The FedEx driver did not check that he had the right address and he left the packages at my husband’s uncle who lives next door to us. This was at ten minutes after ten AM. I called my mother-in-law at 1pm and she said that FedEx had been to his house that morning. These are people who have been doing drive offs with gas at gas stations.

I ordered a label maker from Office Max a few days ago and they shipped it via FedEx. So, I started tracking my package and it was going to be delivered on August 22, 2012. When I got home from work, I went on their website to see where it was and it said delivered and signed by somebody else. I called FedEx and told them that somebody else signed for my package and it wasn't anybody in my household. They said that they would look into it and they would try to find my package. This morning FedEx called me and said the delivery guy left my package at Wal-Mart. He had a lot of packages so mine got in there somehow. The lady said they are trying to get my package back from Wal-Mart but if they can't, they would call Office Max and tell them to send me another one.

The company that repaired our watch used FedEx to deliver the package. It required a person to physically be there to sign and receive the package. I do understand this but because the timing was difficult, I contacted customer service after the third failed attempt to have the warehouse hold the package and gave a date when I would be able to pick it up. They never mentioned that that was too long of a time to hold the package. About four days before the date the pick up was scheduled, I received an email that the package was being sent back. I contacted customer service and they were apologetic and called the warehouse. The manager said that they do not hold things over so many days. Why was I not told that in the first place? The package went back and is being reshipped. I am being charged an additional $70 by the repair shop. With the repair and this extra cost, I could have purchased a brand new watch, maybe two. I am asking for UPS delivery this time.

FedEx sucks. I thought they were a better ground shipping company than UPS, not. Four boxes packed extremely well from my manufacturing plant (double boxed) and FedEx actually destroyed all the outer master cartons. And when I say destroyed, they actually ripped the cartons and taped them back together, really? One master carton was completely missing part of one side and they taped it to the inner boxes, so thank God the plant double boxed. Because it looks like the cartons were thrown from here to China - a lot of the inner boxes corners were crushed and destroyed some of the merchandise inside them. I filed a claim and FedEx denied them. Do they ever settle claims? Looking at all these complaints probably not, mine is small potatoes compared to others. What is their problem? They need to take a flying flipping whatever off a cliff and then we all can be done with them. Maybe this would be a good time to start up a good delivery company with good business ethics because this company has none.

I sent a $250 guitar across to Portugal from the UK. Not only that, but the buyer had to buy a case (as the guitar only fits one case) and get it sent to me instead of them. So, I sent the guitar. Two weeks later, I found it she hadn't yet received it because she emailed me. No contact from FedEx. After waiting a day from a call back from FedEx, I found out that the guitar was in Portugal but they couldn't find her address. Again, instead of contacting me to find out where she lived, I had to find out because the buyer was getting worried.

For the 2nd time, I made an online purchase and it was shipped through FedEx. They claim that they tried to deliver my package but nobody was home. Both times I have sat in the house all day within earshot of the door making sure that I do hear when they come, but they never came. Then, they lied and said that no one was home. If they did come, wouldn't a door tag have been left? Then customer service claims that I don't have my apartment number on the tracking info. Well, then they should have used my phone number provided on the tracking info and called me to find out my apartment number. They are just liars, incompetent and just downright don't care about their customers.

I shipped two expensive chairs to be auctioned by a very reputable auction house. They were packed perfectly. When the FedEx driver picked up the boxes, I requested a receipt (like whenever I shipped FedEx Ground, I was using my company's prepaid label). He said he couldn't provide one. I asked what about declaring the value of the items being shipped and he said there was no way to do that with FedEx Ground. Well, needless to say, given the accounts of others to this blog, they arrived in unbelievably horrible condition (the boxes looked like they'd been attacked with a sledgehammer). The auction house took photos. I filed a claim and I received $100 per chair. When I contacted FedEx to complain, they said I should have declared a higher value. I told them there was no means/opportunity to do so with a FedEx Ground pick-up. They basically said, "Tough." Wow. A horrible, horrible company that I will never do business with in the future! (Another of their scams is charging for residential delivery to a business.)

I shipped a bicycle that was packaged by a professional bike shop. The bike arrived with a hole in the box and a dented frame in the exact area of the hole. FedEx denied that it was their fault, saying that it was due to "insufficient packaging." This is not true, millions of bikes a year are being shipped and packed exactly as this bike was. It was zip tied, secure and wrapped in bubble wrap. Nothing I could have put in the box would have prevented whatever punctured the box to not dent the frame. The bike was new with a retail of over $3,500 and FedEx wants to walk away from it? Why did I pay over $30 for insurance? This is wrong, 100% wrong.

We have shipped some personal use food supplies for a disabled child due to use when he visits his grandparents in Thailand. We agreed with FedEx that we did not want to pay any import duties or charges nor any extra costs and informed both FedEx customer service in the UK and in Thailand (in their language) to notify us as soon as any problem occurs and to tell us if any charges were trying to be applied in which case we would destroy the shipment. FedEx confirmed in three separate telephone conversations this arrangement and that no import charges would apply given the nature of the shipment.

I placed a small order with Walmart online on July 9, 2012 and they emailed a FedEx Tracking # ** on my receipt the next day. On July 16, I checked on the FedEx link and it said my package was delivered at my front door on July 14. I contacted FedEx and I told them that there was a mistake because the package was not delivered to my front door and I explained that FedEx mistakenly delivered another package of mine to the wrong address this same year. The FedEx CSR checked that Walmart put the correct address on the label and said the next step would be to contact the driver and inquire what address the package was actually delivered to. She gave me a case #**.

I was supposed to have a package delivered on 7/17/12. The FedEx driver put N/A where you sign for it so I could not sign it and leave it on the door for delivery next day. I called on 7/15/12 and spoke with customer service and was told I had to sign in person. I work all day and I was told it had to be by 5, I am not home by then. I asked if it could be delivered two days later on the 19th by 10am and I would wait for it before I went into work late. That was fine she told me. I then received a voice mail on my cell phone telling me that they could not promise before 10 as they have priority deliveries that they do first, which I am not sure with a two-day notice why mine would not be priority.

Three times I've had trouble getting deliveries from FedEx. They always say the address is invalid or I wasn't home to accept delivery. I paid for overnight delivery and the package was delivered 3 days later on another occasion. The drivers in this area are not qualified to do delivery work. They don't care if deliveries are made on time or not. I shouldn't have to be home to accept deliveries and I've said that when ordering. UPS always shows up on time and never requires someone to be home. From now on, when I do my ordering, I will make sure FedEx is not considered. I'm tired of this incompetence.

FedEx has a very inefficient communication system to relay customer's wishes in having packages rerouted to a FedEx/Kinko's location for pickup by customers. This has delayed significantly my getting my package after it arrived in Atlanta, GA 3 days ago. Your staff deliberately lied to me by telling me I would get my package delivered to me on Saturday morning, 7/14/2012, between the hours of 8:00 am, and 12:00 noon. Being the busy doctor that I am, I elected to use FedEx's re-routing to another FedEx location system so that I could pick the package up later in the day, but the local driver attempted delivery anyway.

On July 11, 2012, at 10:30 pm, my wife and I were driving west on I30 between Dallas & Fort Worth. There was a long construction delay because of bridge construction at the Highway 161 interchange, with four lanes reduced to one, then a forced exit of the freeway. After about 45 minutes of sitting in traffic, we finally approached the last lane reduction. We were driving a Chrysler PT Cruiser, and were just to the left of a FedEx freight tractor truck pulling two trailers. The DOT number on the tractor is **.

My package was on track to deliver today. I stayed in front of the window reading the whole morning. All of a sudden, the FedEx truck goes right past my house. I refreshed my tracking order through FedEx.com and it said, "Customer not available/business closed.” I called the office and they said the driver had stopped and knocked for a couple of minutes. No way! To top it off, there was not even a sticker on my door or mailbox to back up the lie. I called the manager and she was no help and told me her driver wouldn't lie to her that she was there. She basically insinuated that I was lying. She said I could come pick it up and I agreed I would do their job for them. I asked for her name and advised I would call corporate. I hang up the phone and what do you know? Five minutes later the package is on its way. Too bad for her, I already was talking to corporate on the other line. Corporate was very nice, but I will not go FedEx again if I can help it.

We had 58 kg of materials to move for the company from Kandahar Airfield to Kabul Airfield and then delivered to an address in Kabul. Well, the franchise, Afghan Express, delivered. It was a great start. We had to open an account because they could not accept credit cards. The office in Kandahar could not give me a quote because they did not know my discount code. Then, we got the invoice of $1618.08 plus a fuel charge of $273-26. Well, let's see. FedEx has a LOGCAP agreement and should be receiving fuel free for their planes. Why do we have to send boxes via Dubai? It should be easy enough to send direct from Kandahar to Kabul and why do we charge this amount? It's a complete rip off. A quote prior to handing over the parcels should be automatic.

Your company compared to UPS sucks as far as tracking. It’s like talking to “This is Peggy”. Your truck normally stops by in the morning, so I switched to FedEx due to this. I am a small business and need my shipments ASAP. I’ve been trying to track my packages all day and all I got delivered by 8pm. I have had them take them on home with them and deliver the next day. I told your rep, I half understood, you don't have to worry about me anymore I’m going back to UPS. At least they can tell you a time it will be delivered. I don't like being delivered last because I live closest to your terminal.

"Our driver says he can't find the address," they said. But FedEx has delivered overnight packages to this quite normal address many times in the past. "We attempted delivery, but nobody was home," they also said. Huh? There were no less than 10 people in the house at the supposed time of delivery. Lastly, they said, "We will have it to you by the end of the day." Nope. It's been 3 days now, and there's no package. Oh also, they said, "Our drivers don't have cell phones"?! FedEx, this is deplorable! What happened to you?

Mixed up packages - I got someone else’s package and decided I would just go drop the packages off at the right house and I found my packages at the other address. I thought the biggest part of being a mail person of any kind was they knew how to read!

I ordered my husband's Father's Day gift from Lowe's and paid extra for the 2-day shipping to ensure that I'll receive the gift well in advance of Father's Day. It was shipped on 6/12 and the last scan was on 6/13 at 5:25AM. As I was tracking the package, I noticed there wasn't any movement and I contacted FedEx the morning of 6/14. I was told it would be investigated and I would get a return call. I contacted FedEx again on 6/15 at 7AM since I hadn't heard from them and there still was no movement on the shipment. The agent contacted the location where it was last scanned while I was on hold and was told that they couldn't locate the package, but they would look in another location. He told me I should receive a call in approximately 2 hours.

This TV (Vizio 3D) was just returned to me yesterday. It was never delivered because I stopped shipment. The buyer had family issues. Anyway, the box came back looking bad. I opened the box and it looked a little funny, so I plugged it in and the internal screen was completely shattered. I have had other TV's returned from the customers that didn't work when they got it and the box looked rough but I didn't expect that was because of FedEx. Now I want to start a lawsuit because I pay for shipping both ways and I had to repair each item. This one is beyond repair. I think we can start a class action lawsuit against them. I have a lot of proof myself. I say there are enough of us. Something has to be done.

At around 5:50pm on June 13, 2012, accident was blocking two left lanes on I-495 in Maryland (inner loop). I merged in front of a FedEx driver (had my blinker on and was up to the cones) and he honked when I merged. I quickly moved back to my original lane and he sped up and cut me off. I moved to another lane and he cut me off again. Then, he began swerving between lanes so I could not pass and flipped me off. Finally, shot ahead going about 80 in a 55 mph zone and left me alone. Number on the top back of the truck was 9728 but I did not get the license plate.

On Wednesday, June 13, 2012, I noticed a FedEx truck speeding down my street. The speed limit is 25mph. She had to be going at least 50mph. This is the third time in 3 weeks she has done this. I have yelled at her before and she slowed up. But not this time. Does FedEx push them that they don't have care for the people on the streets? There are many small children on this street. The street is a dead end. This women needs to be taught a lesson. Next time, I will report her to the police and especially since my neighbor is an officer of the law.

My package was shipped 6-1-12. As of yesterday, 6-11-12, it was not here. I called FedEx and was told the driver made 4 attempts to deliver the package not once leaving any slip of attempt to deliver whatsoever. I am 88 years old and am here 99% of the time, and my buzzer has not rang at all. At one point, a resident said a FedEx truck pulled up, was talking on his phone and just pulled away, never getting out of his truck. Now, my nephew will have to drive 40 miles roundtrip to get a package I paid FedEx to deliver. I will never order from any business that uses FedEx.

I ordered two day shipping on Monday. I tracked it and everything and guess what? It will come on the ** next week. Some **. Do not use this carrier.

I shipped a Murano glass bird sculpture via FedEx. Box was marked extremely fragile and glass, along with arrows to indicate to stand upright. Item arrived damaged and when I filed a claim online, I waited over a week and did not hear anything. So, I called. No one could tell me what was going on with my claim. I was told to call back in a week which I did and still no status. They finally said they had to send an investigator. That took another week. I called today, 6/8/12, and spoke with a Dian from Claims and was told my claim was denied due to improper packaging. I was stunned and agitated. I asked her, "What are the packaging guidelines?" She told me she can't provide me with that information. Now I'm out $2000 and FedEx charged me $162 to break my shipment. After research, I discovered this is a common practice for FedEx. I want to file an official complaint against FedEx and that they honor my claim.

I was searching for months to find a commercial frozen drink machine that I could afford. I found one in Dallas, TX (I live in Florida), and flew out to get it. I went to a FedEx office store in Dallas, purchased the supplies to package it, and shipped it to Florida. It was lost, and then FedEx found it and contacted me. It arrived to me in a different box, overturned, with parts missing and broken. I filed my damage claim thinking it should be quick and easy for them to approve, since they repacked it and know they broke it. They denied the claim due to "insufficient packaging". It was their ** stuff that it was packed in. I'm out the machine, transportation costs, and now I'm behind on my bills because I used part of my mortgage money to get it. They can deny any claim if they're going to say it wasn't packaged well enough.

Here is my story. I went to FedEx to mail my daughter paperwork and credit card to go to court with. I paid $35.00 to have package delivered next day by 10:30am so that she would have them to go to court with. Long story short, I paid cash, but the plane broke down and she didn’t receive the envelope till late afternoon. They told me they would FedEx me my refund once the package was delivered. I called them Friday - this is the next day to confirm we had finally received the package. Today is Monday and I just got off the phone with FedEx. Now they told me it’ll be up to 4-6 weeks to get my refund back.

I was to receive a package from my client on the 24th of May. The package never arrived. I asked my client for the tracking # and began to call FedEx to locate the package. FedEx indicated the driver made an error and placed the package behind a screen door of an incorrect house. I've been calling FedEx since Tuesday, May 29th and now it's Saturday, June 2nd and still no package. The lack of communication between the managers and their drivers at that location is an embarrassment and truly unprofessional. I am reluctant to ever use FedEx again. FedEx will be held accountable if this package is not found and returned due to the highly sensitive materials contained in that package.

FedEx International is useless and expensive. FedEx International Shipping is a waste of money and an exercise in frustration. A FedEx employee assisted me with forms for international delivery - NY to Rome, Italy. I paid $125 for International Express for the package to be delivered in 3-4 days. The forms were incorrect and the package was held in Italian Customs for 8 days due to FedEx employee's ignorance of properly filling out their own forms. Once forms were resubmitted correctly and package was released from customs, it took FedEx another 4 days to deliver. Incompetence, lousy service, and delayed shipping, all at top dollar. Do not use!

FedEx damaged a piece of equipment in shipping. I filed the proper claim months ago. FedEx conveniently shipped the check to the wrong location and made the check out to the wrong person. I called them and they cancelled the check and sent out a new check to the proper address. They apologized. I called two weeks later to check up on the new check and they had no record that it had been cancelled and reissued. They (Tom ** of FedEx Claims) apologized and promised to FedEx Express a new check to me. That was a week ago. I just got off the phone with Tom again. He said they put a check in the mail through the USPS yesterday. FedEx shipped something through the post office. I pointed out that they were supposed to overnight the check last week using their shipping service and when I asked where it was shipped, he had not included my apartment number on the address. Does this seem odd? I'd love to know if this has happened to other people.

A FedEx truck was riding down 290 east towards 190 north. While it was on 290 E, it began to sway in my lane on 290, pushing me to the side of the road with no direction. While it was in the left lane for exit 19 for 190 N, it began to turn into the far right lane nearly crashing into 2 other cars - one being in their blind spot but the other was next to the nose of the truck. I did not see where he exited, but I did get a license plate number **. I thought this driver was very careless but thankfully, no one was hurt.

My package was left at the wrong house. The lady at the wrong address said she told the driver that I lived in the next house (in plain view) down the road but he refused to bring it on to my home. This is totally unacceptable and does not speak well of FedEx. How can I trust FedEx again? This should not happen ever.

I am reporting a very bad driving behavior situation that occurred on I-25 between the Wyoming border & Wellington, CO on 5-16-2102. I was driving in the right lane going south on I-25 after 8:30 p.m. Before the Buckeye exit (CR 82), a truck came up behind me, also in the right lane. Nothing was amiss about this. However, your driver pulled into the passing left lane & remained there for several miles (until just before the Wellington exit, CO Hwy 1). I had to move my side rear view mirror as far as it would go to keep the glare out of my eyes. I had my cruise control set at 70 mph. My husband & I decided your driver must be going his "top" speed (as some companies set their trucks) as the reason he did not continue to pass me. In the state of CO, it is the law to remain in the right lane except to pass.

I think the unwritten policy of FedEx is to place your package in an over-sized FedEx box with stuffing, which results in an extra charge for the box, the stuffing, the larger package, and the extra weight. The extra charges can increase your cost by 60%.

I'm not sure what happened, but I shipped this package (which contained baked goods) on May 16th and was told it would arrive in two days. On the second day, tracking stated that the "delivery was delayed". Later, there were a delivery exception (whatever that is) and that it would be delivered on the 19th. I tracked again today and it states that no one was available or business closed and it has an estimated delivery for the 22nd (6 days after I shipped). Of course by now, this item is not fit for human consumption.

I had been tracking a package that was expected to be delivered on 5/16. Well, 5/16 rolled around, and, sure enough, at 2:48pm, my package was said to be delivered. The problem is I had no package. So I called FedEx's 800 number, and after hassling with their automated phone service, I finally got to talk to a human, which was great, except she barely spoke English. I described my problem, and after she gathered my tracking number and various other bits of information, she told me my package was delivered to my front door at 2:48pm on 5/16. I, once again, informed her that it was not delivered to my house. So, she gathered more information and said I would be contacted tomorrow. I hope they do better at making things right than they did getting the package to me in the first place.

I had ordered a package through Amazon requesting expedited shipping to get to my residence before I moved. When I saw the seller chose to use FedEx, I wasn't thrilled. I have always preferred UPS. However, while following the tracking, I was glad it was actually going to make it on time. The first thing that angered me was that my package arrived at the local FedEx distributing facility on Monday, but it couldn't go out until Wednesday because it "wasn't the scheduled due date yet". I paid extra money to get it the day before I moved, they got it even earlier and have to wait?

I sent important papers to the Philippines but the recipient cannot claim it because the FedEx personnel mixed it with other mails and wrote on the label, necklace worth $5,400. Now, the damage has been done because the papers did not arrive on time. I called in sick from work 2 days to follow this up, but I don't know if FedEx will pay for my damages.

I placed an order from Dell.com and selected Next Business Day shipping. Dell got the order to FedEx on Thursday evening (5/10/12) and I was promised a delivery date of 5/14/12. I got a departure notice from FedEx around 4 am on 5/11/12 with a delivery date of 5/14/12. I received an "In transfer" notification 5/11 at 7 pm to Saint Paul, MN. Then, on 5/11 at 8 pm, I got another arrival notice that it had been delivered back to the FedEx location in Nashville, TN. The delivery date was then changed from 5/14 to 5/16.

I own two small commercial properties in close proximity to one another. Both have been damaged by FedEx drivers. The first is a beautifully renovated building (65 years old) with a wooden staircase to office suites. The FedEx driver took his metal hand truck and dragged it over the steps - five times. On the last run, I saw him doing this and stopped him. It scored the steps to the point that I had to have them refinished - again. The second is another restored building (103 years old) with a tile entry and steps. The ground floor is commercial space.

I purchased an antique mahogany mirrored shelf with inlaid scrimshaw from eBay seller James for $375 plus shipping and insurance on March 20, 2012. James shipped the shelf to me via FedEx. The shelf arrived broken in two on April 6, 2012. I immediately took photos of the broken shelf and the packaging and filed a claim with FedEx. FedEx first said they could not tell the shelf was broken, which was ludicrous. It very obviously was broken.

Tonight at 9:15 pm, I was traveling East on I-80 in Iowa when a FedEx driver pulled up behind me. He was so close to my bumper that I could not see his headlights in my rear view mirror. When I tapped my breaks to indicate that he needed to back off, he put his bright lights on and started to honk. I-80 from Coralville to Iowa City, IA is under road construction so the speed limit is 55 miles an hour. I was traveling in the left lane going 60 miles an hour when driver # ** started flashing his lights and honking for me to move over. I could not move into the right lane because there was traffic in that lane and I was already going 5 miles over the speed limit in a construction zone.