FedEx Reviews

Email received that package was delivered; checked all doors - no package. The next day the package was found at the end of a 200 ft. driveway (at the main road) hanging off the mailbox flag. This was a Walmart purchase. Must I cease as a Walmart customer?

I have a weekly perishable delivery shipped by FedEx. It is always delivered 24 to 48 hours after the promised delivery window. When I'm not there to receive the package in person, it's ALWAYS placed upside down or on its side, even though four faces of the box are clearly labeled "Important! This side up!" with arrows pointing up.

I was supposed to receive my package on Oct 2. It was 2 day shipping. There was no tracking info on it on the 2nd so I started calling customer service on the 2nd and made subsequent calls daily. I was told it was escalated and repeatedly promised a callback. I never received one. Finally, on Oct 6 I got someone who was helpful and discovered that my package is in a truck at my distribution location but no one cannot give me a guarantee when or if I will get it. They say there is too much volume for them to handle.

No matter what address my orders are shipped to they always receive a "deliver exception for Incorrect Address" but, my addresses are always correct. I contact FedEx customer service and they verify the correct address with me and again I receive notification of "delivery exception for incorrect address". Then, it takes they addition days to over a week to delivery. Can't the drivers get it right the first time and try getting out of the truck and coming to the door??? Very dissatisfied!!!

This has happened before, but the most recent experience was Oct 2018. Purchased a new iPhone along with the trade-in service of my existing iPhone from Apple online. Received shipping confirmation for the iPhone via UPS with a scheduled delivery of 10/2/2018. Received on time. Received shipping confirmation for the Trade-In kit via FedEx with a scheduled delivery of 10/2/2018. Hadn't received by 10/5, Shipping status was pending with a delivery exception status. Spoke with customer service rep & they put a formal trace on the shipment, stating that their info showed 3 attempted deliveries. I received no notification of any of these (either physically at my residence or via phone/email). My address and contact information was all correct on this shipment!!!

Was supposed to get package from FedEx. Waited till 8 o'clock and called because package did not arrive. Man at FedEx told me he did not know or care if package was delivered. If I wanted it delivered, I should have paid more to ship. He stated that FedEx does not even ship ground, that is handed off to some other no named company. I terminated the call as the man would not assist any further other than stating I should have paid more. Called again to get a female who told me that since they did not deliver on the said date she would step me up to 10:30 delivery.

Fedex has the worst customer service out of any company I have ever given my business to. I called to set up a time for pick up of a package, and the employee who answered the phone was completely unhelpful and didn't seem to know how to do their job about arranging a simple pickup. I ended up having to drive to the Fedex shipping center 45 minutes away just because they can't get their heads out of their behinds.

FedEx delivery person drops the package at the door and never rings the doorbell, I was at home at the time of deliveries. I contacted FedEx by email, asked whether their policy requires to ring the bell to notify about delivery, asked this question 5-7 times, but FedEx refused to answer. I know that packages were stolen in the neighborhood in the past, so it does not make any sense just to drop and go, while residents might be at home...

Failed to get my package for 3 days. First, saw driver parked at a wrong address. Thought that was delivering there as well. I continued waiting at the front of my building. He started driving thinking will park and I pick my package. I was wrong. He drove past me at my address and left. I called customer service. They mentioned that was unable to trace my address. Simple clear address not complicated at all. I decided to wait the following day. I stood out again in front of my building. Got tired and went inside my house but checked through the window. I saw the car. I rushed out only to see him driving going. Ran after him but all in vain. Missing work for 2 days but nothing worked. Got so frustrated and asked for refund for the product I had bought online. Wasted my time. I think they need more training.

I paid $5 and $0.49 to get them to deliver my item to my PO box. They said they could not deliver to P.O. box, that's fine, but they will not reimburse my money back to me. They told me I have to call Walmart to get my money and write a claim. Never never, will do business with FedEx again. They also would not let me pick up my order. This a sad company.

If I wanted to own my own EXTREMELY LARGE company and if I care about the customers I was providing my service to, I would most definitely NOT create a generic Automated recording and/or emails for my customers to respond to. FedEx, honestly I feel bad for you. Your new CEO either has NO CLUE what is going on, or has decided to go in another direction with this company. Either way, shame on you both, Frederick Smith and John Smith for allowing such nonsense to happen with such a once reputable company. #fedexneedsmajorrenovations #givemypackage... Enough is enough.

I'm sitting here at home. I work nights and don't just stare out my window all day. My package was to be delivered today. Well my wife got an alert that no customer was available so they didn't leave package. My driveway is 400 feet long and I have a driveway alarm in the house which did not go off. This lazy driver must have did a drive by and not even stop. FedEx has this bad habit and often does this.

Tracking said my package would be delivered by the end of the day on Tuesday, no further details. As the item is pricey, I waited around the entire day. At 7:30 p.m., I called the 1-800 number to check on my package. She told me they had until 8:30 p.m. to deliver. Are you serious?! I wasted my entire day off waiting for this thing? I need to go to bed so I can get up for work the next day. I waited. An hour later, no package. I called back. They had changed my status from the end of the day today to “pending.” The woman on the phone acted like I was nuts because I expected my package that day. Even worse, she couldn’t tell me when I would get my package. Grrrr...

I came home on this rainy day to find a delivery had been made of my new carpet cleaner by FedEx ground. I was happy until I saw the box was not covered in plastic. Even the post office wouldn't do that. Shame on FedEx ground. The box was soaked. Hopefully it will work. Unreal. Horrible customer service and just plain lazy.

I had 2 packages from the same order from the same website scheduled to be delivered on Saturday, 9/29. One, coming from PA, arrived at Willington, CT at 3:07 am on Saturday, 9/29. The other, coming from NJ, arrived at Willington, CT at 3:11 am on Saturday, 9/29. Only 1 of the packages was delivered even though they arrived at the same facility within 4 seconds of each other!

I get so annoyed anytime I see that FedEx is the company being used to deliver a package that I have ordered. They are beyond slow. Why is my package always held up in the Twin Cities for at least 2 to 3 days? That makes no sense. It happens every time and then not only that, they usually deliver it to the post office which then adds on another 1 to 2 days. By the 1.5 rating, why is FedEx still even in business. So annoyed.

I've been trying to create a FedEx account and it does not let me. Tried different PCs and browsers. The Complete button is disabled (It's not even an active item on the page). They now have three of my phone numbers and three email addresses from many attempts.

Wtf??? Seriously, 800 customer support at FedEx and the woman talks like she is in a third world country??? The website acts like you class five clearance, never can log on, never resets password, never remembers secret question, what a bunch of incompetent idiots!!!

Bad experienced from assistant manager at the Lake Woodlands Texas location. I sent and paid for shipping supposed to get overseas in four days but was pending because of an error caused by an assistant manager Meghan, Who forgot one very important details not provided of a description of the goods. I came back hoping they could help but instead she insisted and refused to offer help. Put me on the phone and then took a break. Finally, a manager came out and handed me an invoice with no apology and just acted liked it wasn't a big deal.

Over the last month FedEx has lost our packages 4 times and every time I call about my package I get "I don't know" or "We will have to investigate and call the receiver to get a dispute going. How in the world do all the packages that go to the LEBANON office of FedEx get lost and are unfound or untraceable? Is your system that screwed up that your company has NO Idea where a Package is even with a tracking number? So upset right now. Your company is the worst in shipping. This is one reason we will NEVER EVER use your company as our freight nor normal shipping courier! You have literally lost a client plus more once I get the word out.

FedEx lost a package or delivered it to the wrong address. I started a case and was given a case number. Each time I called about the case I spoke to someone different and each person didn't know anything about what was discussed last time. Shortly after hurricane Florence ended FedEx delivered a package to my house. The next package was lost. They sent me an email telling me the package was delivered and signed for but no customer service 'professional' knew the name of the person who signed for it. The excuse I began to get was that hurricane damage had slowed down delivery. This is after one package was delivered and an email said the next was delivered and signed for. That's the stupidest excuse imaginable but I was supposed to believe it. I will not accept any shipment by FedEx whatsoever ever.

I scheduled a pickup three times and was promised over phone they would pick it up... they failed to pick it up. They don't notify you why. They just don't pick it up. Not sure why their service is so broken. Worst service.

I ordered an HP printer and it was due to be delivered no later that Saturday September 29th 2018 and I waited all day checking every 30 minutes. NOTHING. It said on the truck and out for delivery that morning at 6:30 am. First thing this Sunday morning at 8 am I see a man running away from my home from my dining room window. Odd. I check outside and the printer is in my driveway. Not front door or even side door. No knocking to let me know my expensive product in its original boxing is sitting outside where people love to steal. He legit ran back to the FedEx truck and sped off. Looks like someone messed up last night.

Shouldn't get any stars at all. I'm fed-up with FedEx. Had a delivery date of Sept. 27th. Waited all day in the living room where I could see and hear a delivery truck. NOTHING! Tracked and it was in GA just outside Atlanta. Stated would be delivered Sept. 28. Waited all day AGAIN!!! Tracked the package. Stated customer was not available for delivery. Oh, REALLY? Called FedEx, then called company sending package. Was told by FedEx and then by company I ordered from that they promised delivery today, Sat. Sept. 29. Waited all day AGAIN only to discover at the end of the day that there is NO delivery on weekends. Three whole days waiting and watching along with the fact that the driver LIED that I hadn't been at home to receive package.

I was expecting a package from FedEx. After waiting all day (they delivery till 8 pm) and I seen the driver go past and hollered for him (he was driving too fast to hear anything) at 8:09 I my address was wrong so I called within 2 minutes of their website being updated, Frank promised me my package Saturday. When I called, talked to Kimberly the package went home with the driver and would be delivered today (Saturday) since it was still on his truck. Waited, talked to Alex told me Monday I would get it, then talked to Supervisor Kimberly who now said Tuesday. They only do home delivery Tuesday thru Saturday. Guess employee are not informed, different answers from everyone I talk to. Bad service.

I live near Wilmington NC. The area was recently affected by Hurricane Florence. My wife and I ordered new phones recently from Verizon. Well, 2 days ago we were told FedEx tried to make a delivery but there was no answer so they held onto the package. However, nobody knocked or rang the doorbell. We received a text saying our package was out for delivery after the failed attempt. So, here we are on day 2 waiting and it is approaching 8 PM and still no package. The day before the package was attempted at 11 AM. So, this seems very cruel to do this to those who need less stress not more. If FEDEX will do this to us after a terrible event I can only imagine what they do to others. This is also not the first time FEDEX has done this. Verizon should be ashamed at how poorly FEDEX reflects on them but they are too busy cutting costs to care I guess. Be cautious when ordering from Verizon due to FEDEX and their terrible customer service.

I have never had to work with a company with more inept people in my life. One is worst than the next. None of them know what they're doing. The worst incompetence I have ever experienced. I hate ever having to deal with them.

At my business my FedEx packages always come. At home, I am surprised and pleased when they come, fully KNOWING that they may not come. My neighborhood feed via email tells me that I am not the only one with this problem. I would NEVER ship FedEx unless I had no other alternative. UPS, on the other hand is, and always has been, 100% reliable.

FedEx promises delivery overnight or in two days. My experience is they never meet those deadlines. There is a great deal of incompetence in management that the company does not address. In particular the management of the Pohakulana Place should all be replaced. I have had five transactions with them and they all managed to not get them to the place where they were addressed to, despite paying several hundred dollars to get them there in time. The Yelp ratings on this location are either 5 or 1, with the vast majority being 1. Anyone with any sense would conclude that the fives were being written by employees and management.

Today, I was expecting a package from my company, and I was suppose to be at home for the delivery. I was home waiting for it to be delivered, I had my door wide open, so that the driver would know someone was here, and my roommate was here too. I had called the company several times, and they said, "It will be delivered today at your home." Well the last time I called, which was at 2:35 pm the person on the other end, stated, "Oh he came at 2:30, and was going back to go home." I called back. I was livid with them. I told the person I was at home, had my door open, and no one came to my door or rang my doorbell, neither did he leave a ticket, so I can have to pick it up.

They constantly deliver boxes or envelopes in the wrong place and to the wrong addresses and yesterday another rude obnoxious driver instead of apologizing because I was making him aware he started lecturing me about this. He should have just said, "I'm sorry. Let me have the box. I'll deliver it to the right address." Instead he stayed there for 10 minutes and treating me and making faces and threat on me and then he left and I reported him to FedEx Corporation. Another stop of FedEx Express have came to my house and found my son here and he threatened him with harm and bullies and not to deliver to my address anymore. I can't believe FedEx Express have such employees like this.

Have a package sitting at their location, as I type this. Arrived at their location OVER 10 days ago... and STILL can't tell me when they will deliver to MY location. WHAT A JOKE OF A SERVICE this is!!! Will NEVER use them in the future.

So I ordered a package from a company that uses FedEx. It was two day shipping. Well they have fast shipping, but their database processing is so slow. I told FedEx to hold my package at their location... They delivered it to my door causing me to have to run home and grab it as there was expensive merchandise within. I live in an area that isn't super dangerous, but I know for a fact that packages will be stolen because it has happened to my neighbors on several occasions yet they continue to leave packages out for others to steal. I AM DONE with FEDEX... In the world today they should never leave a package out on the doorstep, especially at apartments such as mine. It's absolutely ridiculous. Better off using UPS. I haven't had issues with them leaving packages at my door. I would give zero stars if I could.

FedEx ground tracking is horrible. Basically it's just a touch better than USPS, which is almost non-existent. Any ground package I get comes with a range of expected delivery dates (Expected delivery: March 3-March 8) and never gets any more specific. The tracking points are sometimes days apart, so I can see it left x facility, but nothing more for days, sometimes up until after it is delivered. My packages are often left at the wrong address or shown as delivered when it hasn't been, or shown as delivery attempted when the driver hasn't even been on my street (I live in a small town and can tell).

I ordered a package from Ebay and I have now been wait going on two weeks for them to deliver my package. I know when ordering from someone you are at the mercy of the seller but I try to do everything I can to avoid this company. If I know they will ship with FedEx I will go elsewhere for my stuff. When looking up my tracking number it says in transit to location and it's been like that for 4 days now and the last location is only about an hour and a half from where I live. If I would have known it was going to be like this I would have drove there and got it myself. Yeah how stupid is that you pay to have something shipped and you would be better off going and picking it up yourself.

Three attempts to deliver package and was home all 3 days. They are pathetic. I still don't have the package that I should have received last Friday. DO NOT USE FedEx. I spoke to a supervisor who put me on hold while he called the appropriate shipping facility. He then assured me that the driver was instructed to return to my address. Waited... waited. End of day no package. They DO NOT attempt to deliver packages as they claim to do. Stay away unless you're a glutton for punishment. I realize that you're at the mercy of the shipper, but if you're thinking about shipping yourself, forget the idea.

Was expecting a package. The app said it would be delivered September 25th. Called customer service too. Informed them not to leave it out in the rain. Scheduled delivery was September 25th and was informed by a very rude and disrespectful representative that it won't be here until September 27th and that I was wrong even though I got an email from FedEx stating that the scheduled delivery was September 25th and that I ready at wrong and that September 25th was the estimated delivery date if it arrived early. Informed customer service that in fact it stated the scheduled delivery date was the 25th of September. Will never use FedEx again. Have filed a complaint with Better Business Bureau as well as wrote an email to the CEO of FedEx. We will see if my package arrives the 27th but I will be never using FedEx ever again or any business that uses FedEx.

I ordered a product on eBay from the eBay seller. My mistake was I used a debit card. Never, never never, use a debit card for an online purchase of any kind. FedEx said they delivered the package to my house which they did not And they refused to do anything about it, So unless I hire an attorney and try to see if FedEx it looks like I'm out $369. Best advice I can give anybody, Avoid a FedEx at all cost. They will rip you off in a heartbeat.

I don't even know where to start - I got a random SPAM message on my phone saying I need to be home to sign a package tomorrow. I like most other Americans have a job and can't just "be home" to sign for some piddly $29 package. I logged into their site and they want to charge me $5.25 to make any changes to the delivery, like it's tough for them to update their computer database or their delivery drivers can't figure out what to do. Money-grubbing, customer service inconveniencing idiots. I will never order from a vendor that ships with FedEx again.

I hate FedEx with a passion. They will just leave it on your front door step out in the open. I live in apartment complex. It's wrong to leave on front door. They don't care about your package. Customer service is no better so don't waste your time calling them. Just go through the supplier.

I live on **. I received medical supplies for someone on 104 E main. My house is clearly marked. The driver didn't care. He dropped it off at my house. I called customer support. I explained to them that I received this woman's medical supplies. They didn't care. Said there was nothing they could do until Monday. I hope this woman wasn't in dire need of them. Heartless **.

I received an email saying package was delivered. Went to look no package to be found. When I finally was able to get through to a FEDEX operator, he looks up my tracking and tells me to same thing I already saw on the tracking information it’s been delivered. He begins to argue with me, it was delivered to MY front door. I was standing at my front door NO PACKAGE!! In the middle of arguing with him my neighbor comes up with it. FEDEX operator never apologized just said glad you have your package. REALLY!?! There was over $100 worth of product in the package that FEDEX DRIVER delivered WRONG! House # on mailbox beside driveway plain as day! This is not the first time either! I wish I never had to deal FEDEX but you never know how the sender of products are going ship.

I really hope I'll never have to get something delivered from FedEx again. I paid $10 for overnight shipping, cool. Next day driver couldn't find my address. Next day driver still couldn't find my address. Next day driver was literally still trying to find my address. WHAT? I was over it so I once again called their 800 number and told them to just drop it off at a FedEx location near my address. They couldn't even do that. They dropped it off at a location an hour away and wanted me to go pick it up. Uh no. Called 800 number again "we won't be able to bring it to the actual FedEx location until Monday, 2 days from when I'm writing this. So guess who has to make the hour drive tomorrow to get the package I paid $10 shipping for. Please please stay away from FedEx this company is a mess!

I have repeatedly made contact with FedEx to complain about their delivery staff. For the past few months every time I get a delivery, the driver never try to contact me when I’m at home. The delivery driver just get out of their vehicle and leave a door tag on my gate, if the package doesn’t require a signature. All they do is put the packages inside a bag and leave it hanging in my gate facing the street where the item can get stolen. I have cameras on my property where I seen the delivery person just get out of the vehicle without even attempt to knock on my door or at least call me. Made calls numerous times and at one point the customer service on the phone hang up on me. Since this has happened more than once. I noticed that FedEx doesn’t care about customers, not even on the phone they try to help you.

It was recorded that the package was delivered, although it went to the wrong address. They acknowledged their mistake, but said they couldn’t reclaim the package and that there was nothing more they could do. They closed my case without compensation. The manager also told me that it is NOT a federal offense for their driver to steal my package because they aren’t under federal law. Today I found where the package had been delivered a week ago, they called FedEx several times to come reclaim the package and left it on their porch. The package had been rained on, destroying the contents.

I took off work on a Friday for my package. I wasted my entire day waiting for it as it was a package that had to be signed for. I got a notification saying no one was home. How is that possible when I was here?

I missed the guy because he barely knocked on the screen door. Why wouldn't he knock hard on a screen door or knock normally on the actual door? No one in the house could hear the door. We were tracking it. So we knew what time it was supposed to show up. Did he do that on purpose so he could hurry up and get his day over with? Less people that answer the door the faster the day goes...

I ordered a TV console with FedEx shipping on it. When it arrived, it looked like they drag it here behind the truck. All the glass shelves were broken. I called the supplier and they sent another. It was torn up almost as bad as the first one and all the hardware was missing. WHAT A PAIN!!! Then about a week ago, I ordered 2 bottles of flea spray. It arrived today and they somehow managed to make the bottles leak all over the place. I know that they messed this one up because the shipping label had been cut off and taped on another package, and the bottles were wrapped in a plastic bag (Probably to keep from leaking on the way here. Also, the company does not put their products in plastic bags either). It was not their driver's fault, it happened in the shipping dept, because the drivers don't have the extra box it was put into. 3 times in less than a month. Damn that must be a record or something.

I called on Tuesday to schedule a ground shipping pickup and was told that the package would be picked up Wednesday by 8:00pm. I waited at home the entire day, calling the main FedEx Customer Service Department periodically for any updates. I was always given the same update (including the call I made at 8:13pm), “You are scheduled for pickup today between now and 8:00pm.” My last call of the evening was made at 8:53pm, where I was finally able to transfer to a live person who informed me that Dispatch leaves at 7:45pm and nobody was there to speak to, and now my pickup would be sometime Thursday. So, come Thursday, I waited at home all day again, periodically calling the same number for any updates. Once again, I was given the same information, “You are scheduled for pickup today between now and 8:00pm.”

They came to my appt and they did not do the delivery because the package needs a signature and nobody were at home. They left the sticker note saying tomorrow will try again. I wait the whole day and decided to call to ask, the answer was that the package was returned to the shipper. Tracking **. Worst experience ever with a shipment company! They do not know what are they doing, the customer service did not have answers, still my packet was back to the seller.

They left a $400 phone in neighbor field directly by county road. Had he not been checking his cows we would have not known it was there. We are ONLY house on our road. Shipping address clearly visible. Not first time we have had problems with FedEx. Other orders have been damaged due to them neglectfully leaving in weather. Drivers apparently do not know how to knock on a home's front door. Box on phone is damaged not 100% sure phone is not damaged. I strongly recommend if you ship something use any company that is NOT FedEx.

They left a $400 phone at the end of our driveway on a County Road in a pasture phone box was damaged. This is not the first time that we have had problems on any order that has shipped by FedEx. Drivers apparently do not know how to knock on a house door and several of our orders have been damaged due to being left and the weather when it stated not to be left in the weather. Mailbox was less than 50 feet from where the package was dropped in the field. If someone has something to ship I would strongly recommend any other company that is NOT FedEx.

My experience with FedEx has been horrible since the start. My package was supposed to arrive within 7 days and it’s taken 14 days! I called customer service twice and no one can help me. When will I get my package? I thought UPS was bad but FedEx is even worse. NEVER AGAIN.

I ordered a new phone from Boost Mobile and paid extra for expedited shipping. I received an email saying that it had been delivered but it was nowhere to be found. I checked with my neighbors to see if it was delivered to their house by mistake. Nope. I spoked with a representative about this and they said they will open up a trace case and investigate and get back to me within the day. I still haven't heard back from them. So that's almost $300 down the drain. Clearly I'm not the only one with this kind of experience, so I think it's time for FedEx to either get their ** together or just close their doors!

It started with an email received shortly after watching the FedEx truck drives by. The email stated the our package was dropped off at the front door. Such was not the case. Called FedEx and notified them of the situation. They would not tell us where the package was left and suggested that we go to each neighbor and ask if they had a wrong package delivered. So I took it apron myself to make a sign that stated “Looking for Package——FedEx delivered to wrong home” and placed at end of driveway. Later that day a neighbor brought us our package. The label was damaged and the number of the street hard to read. Understandable mistake.

I have tried repeatedly to get FedEx drivers to not leave packages at my gate which is an eighth of a mile from my house. The gate has an intercom to my home and cell so I can open from anywhere in the world I have cell service. I do not have a problem with ALL other delivery services, workmen etc.. FedEx will not even hit the CALL button at my gate so I can retrieve my packages. They have repeatedly left products in the rain, just tossed valuable packages over the fence. If you try to call Customer service, nothing will change and no one will call you back either. I now will not accept any vendors that don't offer alternatives to FedEx. Hope nobody's got this stock in their portfolio. When Amazon and Walmart start their own delivery companies, you can probably kiss FedEx goodbye.

I cleared my day for a signature required package. It started to rain pretty heavy, So I guess the driver decided to end his day early. We were all home. No one knocked or rang the bell. No sticker on the door. But I get an email at 2:21 saying customer not available. It’s ridiculous that these lazy drivers do whatever they want and get away with it.

I received a package status door tag today and I was home all day. I had been sitting only ten feet from my front door since 7:30 am. No one knocked or rang my doorbell and yet someone made the effort to stick a tag on my door at 8:34 am, but not bother to knock or ring my bell to get my signature. I do not appreciate having to wait for a package because someone can't do the easiest part of their job. I tried changing the delivery to pick it up tomorrow so I wouldn't have to deal with a lazy driver again. It wouldn't work for some reason, the website was messed up and was throwing an error code when I submitted my info. I tried contacting them online to file a complaint, and the website wouldn't accept the door tag number even though it was the correct one. I am fuming at this point, I need that package and it needs a signature to get it!

I was expecting my package at 10.30 am, it was a overnight shipping from Cali to Greenwich, CT. I was excited 'cause when I look at the window in my bedroom I saw FedEx truck. That was around 10:23 am, it came early. However as the minutes go by I still don't hear a doorbell. Probably there's a lot of parcel to deliver that, I understand. I'm getting anxious so I've decided just go downstair to pick it up myself. When I open the door the UPS guy is there to deliver a parcel, not the one I'm expecting. So I went downstair to find out what's going on but the FedEx truck is no longer there. Check online and it says incorrect address/unit. The sender was tracking the order as well and they called, telling me that the address I give them is incorrect and couldn't deliver. Calling FedEx, Calling the sender again. It's a hassle... if you guys ordering perishable product overnight FedEx is not the right for this.

I wouldn’t have reviewed this company if this only happened once, but since this happen I ordered a cell phone from AT&T and FedEx was the delivery company they used. I tracked item and found it had been marked as delivered. It hadn’t been delivered. Of course I had to go through the hassle of calling AT&T and FedEx to make sure I wasn’t charged for a phone I didn’t get, thanks to FedEx. September 12th 2018 I call FedEx and told them I did not receive this package was told they would speak with the driver. Never call me back. Then I chatted with some. They told me the track team would get back with me. Here it is Monday September 17, 2018 no call, called FedEx. I was told that the person had been gone all week and they would be back on Tuesday September 18, 2018 and would call me. It sounds like the driver and the person on the track team may have took my phone tracking number **.

My package was delivered to the wrong address. What I ordered was one of a kind and cannot be replaced. Do not use FedEx or you may never receive your package. My situation is supposed to be under investigation but when I call they have no detailed information.

These idiot drivers do not know what they are doing! The ** drivers do not know how to read the address on the label. They continue to deliver to the wrong space in my park! And they even get the wrong park and deliver there also 1/2 mile away! Their excuse is they printed the label. Not us. So the label sometimes says Sands RV park then my address under it but it never has that address. Only mine and they still deliver it to the wrong park and it is an empty site??? Stupid idiot drivers! See the picture of the last one I had to go get next door. Their address is **. But I see the right address on the label and the idiot driver still took it there! Now my new package has been in their holding area for three days sitting there!!! Ya me. ** off FedEx! Do not use these idiots.

After a full week of running after my package and empty promises to refund the money, a manager simply told me that my request has been closed because the driver had allegedly delivered the package. Well, neither me nor my leasing office have ever received it. While the outcome of this investigation is terrible in itself, the lack of basic respect and willingness to help speaks world about how FedEx operates.

My package per the tracking has been on the truck for 5 days. The first day it said bad address. Same address as always. Next day said didn't attempt delivery. Yesterday says 3 more days. Walmart order. Disgusted. I complained about the driver a few months ago for leaving packages at my door. My FedEx profile choice is at the leasing office. I feel this is retribution from the driver. I've called the call center twice to be told "this is unacceptable" yet still no package. I don't have a car so I order everything I can online. This package had cat food, toilet paper etc. I had to take an Uber today to buy these things at $15 round trip. I will no longer order from Walmart or any company that uses FedEx.

I wouldn’t have reviewed this company if this only happened once, but since this happened twice I felt I should. In the latter part of December 2015 (1st occurrence) I ordered a cell phone from ATT and FedEx was the delivery company they used. I tracked item and found it had been marked as delivered. It hadn’t been delivered. Of course I had to go through the hassle of calling ATT and FedEx to make sure I wasn’t charged for a phone I didn’t get, thanks to FedEx. Then this past Friday I was expecting a My Pillow order to arrive and I tracked on FedEx site and discovered a delivered status. No delivery was made. Both times we were present and waiting for the packages. FedEx didn’t come either time. I had to go through the same hassle of calling My Pillow and FedEx to report the occurrences. Not only that, but not having the enjoyment of the items I ordered. The phone was a Christmas gift for my daughter and the pillows for a sore neck.

I have Patrick from Phoenix beats, I ordered something on 9/5 from Wichita, KS that was coming to me in Boise, Id. It shipped on the 6th and arrived in Boise on the 11th. Every day for the next 4 days it would indicate online that the package was on truck & out for delivery that day and every night after I did not receive package the online tracking info would change to "no attempt made, scheduled for next business day".

I ordered a new drone... Very excited it shipped on a Thursday from Pompano Beach Florida going to Tucson AZ via Phoenix... a 2300 mile trip. It arrived in Phoenix at 4.20 am Sunday. I was thinking, "Wow that was fast. It will probably be here tomorrow." (Tucson is 2 hrs from Phoenix) Scheduled delivery was on the 23rd which was the following Thursday. Hmmn... much to my amazement it sat in a warehouse in Phoenix (2 hrs away) until Wednesday night 3.5 days in Phoenix. They delivered it when they said they would but here's the thing WHY the **... would they do that, they had the opportunity to provide exceptional customer service and deliver it early, boggles the mind doesn't it?

I ordered two items online from different companies recently. Neither package required a signature. First package: I received text messages on Friday, Saturday, and Tuesday saying package would be delivered that day. Friday the driver entered two exceptions at 2:08 PM. Resident unavailable and inclement weather. Saturday no message entered. Tuesday the package was somehow placed in my locked garage. Second package: I received text messages yesterday and today. Not delivered because resident unavailable. No door tags were left at any time. If I don't receive it tomorrow (Saturday) then their next delivery will be Tuesday. Because of the absence of door tags, I don't believe the driver even came to my house. I've called FedEx 4 times about these deliveries. An investigation was promised. Callbacks were promised, but they haven't called. I asked if they could leave at a location where I could pick it up, but the agent refused.

My husband and I went to FedEx to send a package back for a return from Amazon. The first time we tried to send it back they wouldn't take it due to a leak, from the item being broken. Then the second time we had the item out to be picked up, and they didn't pick it up then, finally the third time they finally picked it up, but then charged us an arm and a leg. We called for a refund and they wouldn't give it to us. They are a piece of **. Don't ever use them for anything.

I am a musician. I purchased a fine musical instrument from a manufacturer in the UK. Value is $4000. Shipped FedEx International Priority. Promised in business days. It’s been 6 days and still no delivery. First they said it was being held by customs. I had to fill out a ‘5160’ form and send it to ‘paperwork@fedex.com’. Kept on getting bounced back. I resent it about a dozen times following no fewer than 10 to 15 calls to supervisors. Finally got notice that shipment was released. Got a delivery window for Wednesday Sept 12 10:30am.

Not having the necessary skills to do something successfully - That is the definition of incompetent. I needed medication delivered to a Bangkok hotel by a certain date. The sender was "guaranteed" it would arrive while I was in the hotel. The delivery timeframe was also written on the package. When I arrived at the Hotel, the package was not there. I looked up the tracking number and saw it was still in Anchorage. I placed a call and was told the plane did not leave Anchorage due to weather.

This is one of the very worst delivery services that I have "ever" dealt with. The Driver stated that he delivered my package to my house on Monday, and the home delivery service from 2701 S.W. 18th St. Oklahoma City isn't open on Mondays. There is much more to this experience but I just wanted to say... THE DRIVER IS A LIAR AND THE PEOPLE THAT WORK AT THE ABOVE LIST FACILITY AREN'T MUCH BETTER... NOTE: I was here all day and have security cameras with footage that prove this statement.

I order from Newegg a lot. They started using FedEx for shipping. Ever since they started using FedEx, every single package always takes a day longer than it should. I ordered a item for rush overnight delivery and it was delayed 12 hours in NJ and will not arrive on time. Newegg was good and refunded my shipping cost, but I must say I am very unsatisfied with FedEx.

I order a package for my daughter that came in two packages. These packages started out in the same place. One package stayed here on the east coast and the other FedEx shipped to the west coast and New Mexico after that and when I called their reply was, "Sorry nothing we can do. Just wait for your package. It will get there." The thing that annoys me the most is they both started out together and they were only 2 hours away from the destination. P.S. The package still isn't here and was supposed to be delivered on Sept 8 2018. Anytime I call I get, "I'm sorry but it will get there." They are horrible to deal with!

I scheduled a pick-up of a prepaid FedEx Express package by phone. The pickup was supposed to be done the next day. However FedEx refuses to provide any confirmation of this by email or other traceable means for a customer. Instead they provide a pick-up number by phone. Needless to say no-one has showed up to pick up the package on the agreed day. When I called FedEx customer service at the end of the day, I was informed the customer representative gave me the wrong date and it will be picked up next day.

FedEx has attempted to deliver my package 5 times during the day despite the additional fee I paid for them to deliver it between 5pm and 8pm. The item is a wedding ring that is needed this weekend. I've called customer service 5 times (after each delivery) yet the issue is not resolved.

An almost 10 lb delivery was ordered. FedEx confirmed receiving the near 10 lb delivery. I use security cameras at my house for exactly this reason (FedEx employees are all degenerate scum). Empty box was seen walked up, and left on my porch. Called customer service to report empty package delivered, which is when I spoke to the most unhelpful, rude, and overall USELESS customer service employee I've ever encountered: Molly. To say she is a useless ** is an understatement. Molly in Cincinnati, OH refused to help me, wouldn't let me speak to a manager when I requested, and was EXTREMELY RUDE throughout the entire interaction. Molly you are a worthless piece of **.

Ordered vitamins from Amazon. They were never delivered (to my house). Filed a claim with FedEx and notified the shipper. The shipper refunded my money. Today I received a letter from FedEx stating, "After reviewing your claim, we regret to inform you the package was delivered so your claim is denied." In the future when buying online I will make sure the seller does not use this service for delivery.

I have a broken wrist, 3 tears in my shoulder and 4 herniated discs in my neck from a car wreck in March. Neurosurgeon wants to do surgery as my neck is "too wiggly" now. I am temporarily disabled. I am in constant pain and stress wondering if I am going to be further damaged. To cheer myself up, I decided to do a makeover of my tiny little condo. I have never shopped online for furniture. Someone said go to Wayfair or Amazon online. I shopped and shopped. I finally found a couch that I liked, excitedly bought it on Amazon. Then the nightmare began. FedEx is delivering my package... except they don't come upstairs, and won't put it in your house. I told them why they would need to bring the couch into my actual house. (Disabled, and a senior). I called and called, then finally, I was told the only way I could get it in the house was to meet the driver and see if I could talk him into it. (I figured that meant to tip him).

I have ordered several times from a company that I love but they use FedEx and for this reason I will never buy from them again. I cannot begin to explain how furious it makes me when I am told to wait from 8 am to 8 pm for a package. How is it that they cannot provide an accurate estimate of what time my package will arrive? I say accurate because today I was told around 10:30 am and it is now after 2 pm, still I have been waiting on this package like a dog by the front windows to make sure I can see when they arrive. Why have I been sitting by the window all day? Because they deliver to my neighbor's home every single time and so I have to run out there before it seems like I'm stealing a package at my neighbor's home... They could not care about less about wasting my time or anyone else. I can't figure out how they are still in business with such awful service.

I sent a package of documents with priority to India. I have been told package will reach out their writhing 3 days which is on Saturday 9/8/2018. I have been charged $133 for the same. On Saturday my parents called as package not delivered until night 8:00 pm IST. Upon inquiry message have been conveyed in DELHI package didn’t cleared out customs because there was POWER OUTAGE. Such a liars. I inquired on Delhi airport if there was by outage and got confirmation about NO POWER OUTAGE reported on this date at all.

For 5 days straight I was told by FedEx that my package would be delivered "by the end of the day"... That is 5 days waiting from 9 to 9 for a package that now will be delivered in 3 days. I've spoken to several representatives from the poorly customer service that can't solve a problem they have created.

A package sent to me through FedEx 2-day ground was delivered to a city 90 miles from my actual destination. Tracking showed FedEx tried 3 times to deliver the package in the wrong city. I emailed FedEx 4 times asking why they were trying to deliver the package in the wrong city. There was never any reply. I called customer service and was connected to a woman who sounded like she was in the Philippines. She obviously had zero idea about U.S. geography.

My father has a Galaxy S3 Gear Frontier smartwatch that he absolutely loves. One night, I got interested in buying one for myself and, after getting the feel of the device from his and doing my research, I ordered one off of Amazon for $250 on Saturday, August 25th. When Amazon said they would ship it with FedEx... I grimaced. Now, it is Friday, September 7th, and now I guarantee that will be $250 dollars I'm most likely never going to see again.

I just most unprofessional & awful experience with FedEx ground location in South San Francisco on San Mateo Ave. My pkg was held at this location for missing apt/unit #. When 1st found out about this pkg issue a week ago, Called FedEx customer service immediately but didn’t get pkg even after 3 days. Called customer again & they informed that due to system error the unit # provide got never updated in the system, provide unit # again & the customer service confirms that the pkg will be delivered by next day. The next day, the pkg got delivered & receives automated text message saying that pkg was not able to delivered as a unit # is missing on the shipping address. Called again, was getting the same ** excuse saying that the due to system error, the provided unit # never got updated in the system.

This is about my third time ordering from a certain company who always uses FedEx. I am never home when the package arrives and always take the door tag to the location to pick up. Every time I call in advance to find out if the driver is running on time and they always tell me the exact time that is on the door tag. Every single time I come to the Cookeville Tennessee location the driver is always late. Not just a couple minutes late, usually 15 minutes or more late. So once again, I am sitting in my car for 15-30 minutes waiting for the driver to show up with my package. They don’t care one bit about anyone else’s time.

It now happened more than once that FedEx texted me that "No one was at the residential or business address to receive the package but a notification was left at the door." This is simply not true, because I have the packages delivered to the work address. When I got that message, I checked with our shipping and receiving department to find out if that is true. It wasn't.

I both ship and buy a lot online. I've never had much luck with the quality of FedEx shipping so I hesitated to use them. Going against my own instincts because they were cheaper on shipping items via eBay so I thought I would try it again. In around a month, I shipped out to 3 buyers. Each order contained 3 items and each shipment there was trouble. The driver blamed it on FEDEX SOFTWARE so they couldn't enter the tracking information right supposedly although all 3 items in each shipment had COMPLETELY DIFFERENT tracking numbers.

Recently, I made a business account with work to use FedEx when we ship things internationally. It comes with a 90 day welcome package, where you can contact a rep via email and ask any questions to them directly. Which, I thought would extend further past my 90 days. However, when I contacted the person I was refused my questions being answered and instead told to call the service desk (because my 90 days was up). This is severely dissatisfying, as with Purolator I always have a representative I can contact by email for business purposes; it should be the same for FedEx. I would highly consider they review this process. This is a loss for FedEx as we will no longer be using their services.

The poorest service that I could have ever received. I never thought that a company would provide a service like that. My package was expected to arrive on Wednesday, August 29 and it has been a week already that I am waiting for this package to be delivered. The package is indirect signature required, so I had to be at home waiting; however, it looks like that the drivers did not even attempt to deliver it, they marked that it was delivered or they just say that they tried to deliver it, which is also a lie because there was no doortag on my door and I was at home waiting for it.

Do you want to ship Your package outside Earth in Space so that it's lost and you can never retrieve it? Then you have come to the right Company. They will do it for you with perfection. Worst experience with FedEx. Delivered the package at wrong location. The delivery guy signed my initials by himself. FedEx had no idea about where my package was. FedEx never calls you back. There's an endless list. Congratulations ! You lose both, the fees you pay to FedEx for shipping and Your Shipment.

The worst FedEx drivers I've ever. I have 2 camera at my front door. I'm suppose to receive a package for my customer that required a signature, meaning I'm losing money because I have to install the part that's suppose to come in. FedEx driver literally knocked on the door, didn't ring or anything, waited 30 sec and then left and took package with him. Next day, the package was on the wrong truck at wrong location. What the ** is going on FedEx. I hope they burn and their business goes down in hell. Even USPS is more helpful with their packages. I'm pissed.

I watched the FedEx guy pick up my package form my lawyer's office. Never heard from it again. The guy who actually picked up my package said he left it at the depot and I believe him. The package was NEVER scanned and when I inquired about the tracking number they said it was domestic United States and since I was in Canada it was supposed to be international. Either way I said, "It got to Canada from the US so why did it not get back to the US?" No one at FedEx has replied to my queries; not even an email.

I dont know what store delivers to Dacula GA, but they suck every time. I have seen packages tossed into my yard. Instead of my door. I actually watched them toss it because it was too hot to walk 2 feet? My favorite was waiting on a delivery only to find it shoved next to the trash in the garage. I had no idea it was there until I went looking for a box. Oh not to mention. When you do catch a driver to say anything, they are the rudest people on the planet. But my biggest problem is the fact they SPEED through the neighborhood like a bat out of hell. I cringe everytime a place sends my package via FedEx.

I received a text from the FedEx notification that my package was delivered on my porch while I was home. There was no package & I saw the contracted driver leave my street at the other end. I immediately called FedEx and they provided me with a trace #. I called back 2 days later as I still hadn't received my package, their systems were down. I called days after due to the holiday weekend. I was on the phone for 25 minutes and then I was automatically transferred to do their customer service survey, then the call hung up! I called back & had to explain everything again, and the trace department states that the local terminal messaged back that the customer picked up - which is me. Then I tell the person that I did not pick up my package as I do not know what house they left it and I am not going up & down the street looking for it not knowing who lives there & it is 24lbs.

We ground shipped a large box of important personal items from Cincinnati FedEx location (on 9/29) to NYC (to be delivered to FedEx Astor Place location in Manhattan) with SPECIFIC instructions that we were going to pick up the items on Saturday at Astor Place location (on 9/1). We were guaranteed that items would be at the Astor Place location on Saturday which was critically important as I was in the city for 1 day to move our daughter into a new apartment. We arrived at the Astor Place location on Saturday and NO package... apparently DRIVER MISTAKENLY left the package in Brooklyn.

FedEx seems to use antiquated systems that negatively affect their end results. Every time I am to receive a package from FedEx there is a problem that takes days to fix while UPS and USPS have no problem delivering to me on time and with decent tracking.

I love FedEx. They always been good to me. They always make sure my package is delivered on my front porch for I have a long driveway and not at the end of my driveway where it may get stolen like UPS. I DO NOT LIKE UPS. I always have trouble with them. Never have any problems with FedEx. So thank you FedEx!

Mind you I'd been home the entire day, and have the email transcript of the chat conversation where at 1:15 it was still on the truck.

I am 0 for 2 on my last 2 item shipped by FedEx. The first item, a book my daughter needed for college, they lost. I opened a case to track it - I had to initiate every conversation. Two weeks later (after class had started), they informed me that it was lost. I would need to contact the book vendor to file a claim, recoup my loss and get another book! Thank for absolutely nothing FEDEX!!! Where’s customer service & accountability? The vendor & I didn’t lose the book - you did! My second item - a dorm table was ordered and I was told it was to arrive August 30th - in time for my daughter to pick it up over the Labor Day weekend & take back to school.

Repeatedly Fedex documents delivery 24 to 72 hours before delivery is actually made. When contacted they stick with their false data concerning delivery. I have several security cameras mounted outside my home. I can see clearly who comes in my 750 driveway. As stated, it has happened several times and I have contacted Fedex and they start a case for the item that was documented as delivered but no answers are available as to why they document to the buyer and seller false data about the delivery time and dates.

I paid $$$$ for overnight express shipping. The tracking at first said the package would arrive on time, but later in the day it changed and said the package would actually arrive five days later. Tried calling FedEx to see what was going on and it is damn near impossible to reach a human. When I did reach someone, that person was of no help. Waste of money and time.

I had one package sent one day overnight express, to be delivered by 10:30 am, another by 2 day express. The one day express took 3 days to get here, the 2 day express took 4 days to get here. It was not the shipper's issue, it is FedEx. I am so angry! FedEx used to be great, now they are just another big corporation that doesn't care about the end consumer.

An automatic shipment order I have had coming to my house for over a year, has been delayed by a week each of the past three scheduled deliveries. FedEx changes the tracking data daily stating shipment is out for delivery, but it never shows. Eventually after a few days of FedEx changing the tracking data, the tracker will indicate the driver cannot find my house. We are again in a situation with FedEx in which my daughter ordered a time sensitive package and again FedEx keeps changing the tracking info stating it is out for delivery, but the package never comes. When calling FedEx about this problem, agents do not seem to be concerned and just indicate they will pass the information along to the local distribution center. Is there any recourse against FedEx for their improper handling of deliveries?

It was supposed to be a 1-2 day express home delivery. I got a notice by mail the second day it would show up at 6 PM. It never did and I waited frustratingly 40 minutes only to call their customer service and find out they close at 6 PM. Finally I get a number which takes me to their robot customer service. Which after 15 minutes of hassle tells me the package is on route for delivery. So I continue waiting. Of course no one shows up.

I found it really funny. I ordered a 100$ Herschel backpack and waited until the 29th to get it. So the day comes and I get a text message saying that it has been delivered. I check and there’s NOTHING FRONT DOOR. Oml y’all seriously need to have things shipped at the office. These drivers are 1st grade mental minded people. They don’t know **. How in the world do you miss a house that has its number on it? Wtf. FedEx is unreliable, incompetent, and needs to hire people with a high school degree and not be lazy and just throw things off to people's houses.

Last year, a driver SUPPOSEDLY made a delivery to my home noted as "delivered" on the sender's and FedEx website. PACKAGE WAS NEVER delivered at least not to my home (security tape to prove it). After I complained to all parties involved, mysteriously the driver showed up 3 days later with the package. When I inquire about the whereabouts of the package, I could not get any answers. On 8/28/18, another driver delivered a package to my address. The instruction (which is also clearly stated in my profile on FedEx manager) is that the package is to be delivered to the back door for medical reasons. Instead, the driver dropped the package at the front door which is not easily accessible to me given that the package is heavy and I only have one working arm.

If a package is late, damaged, delayed or not delivered I don't even have to look to see who the shipper used. I immediately know it's FedEx! They say they delivered the package to the front door, I search and search call and they tell me it says it's at the front door, nope it's not. Call driver oh it's in the mailbox? Okay, my mailbox is 50 yards from my front door!!!

Place of the package in the wrong place. I requested all packages to be delivery at the front door of the house, for two reasons: I had an operation of my lower back, and can only lift 10 pounds. And I don’t know when a package is delivery, plus my cameras only monitor the front of the house. Every time a package is delivered to the side of my house my car is damage or mirror re-arrange, the space is very tight. By delivering the package at front I can monitor the package and protected from people and rain (until my daughter gets home), and not when is on the side of the house. Plus he never ring the doorbell.

I had a package delivered to my vacation home because I needed this part while I was there. For 5 days my package was on the truck out for delivery. And it never showed. After that the tracking said pending! I called several times and no callback, finally I got someone on the phone from clams, I told them what was happening and they said they would look into it. The next day it was mark as delivered on the 9th. As of the 16th it was pending! It was never delivered and they denied my claim! Now today I sent a package to my friend with the shipping address as his and the billing as mine. Tracking said it was delivered to him, it was on my doorstep when I got home!!! Terrible service!!

I shipped things on 8/21 and received an email estimating delivery for 8/23. I shipped things across the country using FedEx Ground so I wasn't expecting it to only take two days. The issue is: none of the alerts I signed up for were working. We got no notification of the change in estimated delivery dates. I just got a call on Sunday from our client saying that items that were supposed to arrive Friday weren't there. We had to call and request the items be delivered first thing on Monday (the new estimated delivery date, 4 days after originally estimated). They arrived at 10:05 am. Bottom line, don't ever trust FedEx's estimations or their notification systems.

I'd always thought FedEx was one of the more reliable shippers, but I haven't used them in a while. And I won't use them again. We scheduled a home pickup for yesterday to get several boxes of my son's belongings up to his college before move-in day. We were told that the pickup window would be between 8 am and 6 pm or something, so we sat home all day and waited for the pickup. When no one had arrived a little after 6, my son called and was told that the driver had come by at 4:30 but no one was home--total BS. (I even know exactly what I was doing at 4:30--feeding my dog in the kitchen because she gets grouchy if she's not fed at 4:30)!

On August 3rd a fed ex driver stated he/she delivered a package on my porch. The claim was the revised by forever 21 and then denied, FedEx stated my package was successfully delivered. This took 8-10 days. It was brought to my attention the driver misdelivered package and attempted to re deliver it on Aug 7th. Because this driver mishandled my package one month later. I still don’t have my $115 refund. I have spoken to 11 representatives on Aug 28th and the person at his home delivery warehouse. No one will help me. When the driver obviously mishandled my package. All they needed to do was tell Forever 21 the truth. All I want is my refund but fed ex home delivery is protecting the driver.

I urgently needed to get a small package (2.5kg (5.7lb) shipped from Toronto Airport to my Hotel in Reykjavik/Island. This is a 5-hour flight and a 30min drive. As I urgently needed the content of the box, I order with FEDEX an International Priority shipment. I paid for this 273,87$ for this service- this was more than I paid for my personal flight with 20kg luggage and the transport to the Hotel on the same route some hours before!

Waited on a delivery for two weeks. I was expecting a time sensitive package all day and it wasn't there. After a few hours of "Pending" it rescheduled to a week later. I did not get my item anywhere near on time. UPS or USPS would have done it cheaper and faster. Big mistake using FedEx.

I recently ordered a Fjallraven bag and was told it would be delivered on Thursday. I was at work when I got the notification stating that they left it on the porch. I got home and I couldn’t find it anywhere. I tried to find a way to contact the Fjallraven but I couldn’t get through so I emailed. Then I called FedEx and they told me that they need to contact the driver and do a trace and they would call me later or the next morning. The next morning came (earlier today) and I didn’t get a call so around 12 or 1 on the afternoon and they said they open an investigation and have to wait till Tuesday since today is Friday.

I've had to use FedEx 4 different times (no other delivery options) and every single time they have delivered my package to the wrong house and some of these were expensive items. I've called and made a complaint every time and all they do is apologize but it's obviously not getting fixed. Very disappointed, I would not recommend them, apparently they have a hard time reading!

I work at a physician's office and since we moved office location in October 2017 we have had constant trouble receiving packages from FedEx. The terminal does not attempt to deliver on expected arrival date and scan the package as undeliverable due to business being closed though we are open. I have had this same problem 8 times in 2018 already and have moved delivery to UPS with all of our suppliers except one which only uses FedEx. Today we were notified that a package that was supposed to be delivered Monday and scanned as business closed Tuesday and no attempt on Wednesday was not delivered today, Thursday because we were not open. It was scanned at the terminal at 8:50 am even though we were in office at 8: 30 am lights on, door unlocked. When I went to lunch at noon I see the FedEx truck pulling out of our driveway, without delivering. These are medications for patients that we are expecting, FedEx is the pits.

Had my spouse stay home today to sign for a package. Got an email saying that the package was undeliverable due to nobody being home. Funny thing, I checked my cameras front and rear, no FedEx truck, no delivery guy knocking on any doors, and my wife was there the whole time. Get the song and dance about "tomorrow we'll redeliver" but nobody will be home then. So as a consolation they're dropping my package at Walgreens in my neighborhood tomorrow and I can go pick it up after 6pm, when I was counting on having it tonight. FWIW I never have any problems with UPS and I'll make sure I use them for any delivery needs from here on out.

Got a email saying I wasn’t home when they came?? Funny I'd been home all day, and not even a note on the door. I really needed this package today. Called twice to complain and was assured it would be delivered today. 6 hours later nothing. This is insane. What type of game are FedEx drivers playing. Now, I randomly get a email as I am typing this that they will deliver it tomorrow since they missed me. Total BS. I was home all day. FedEx you're awful!

Over the last 4 years I have used FedEx because I get free shipping for my business orders and I thought it was saving me money. I never get my packages on time and customer service is absolutely zero help, I can't even understand the broken English they speak. I now pay for my shipping from UPS or USPS and have very few problems. I wasn’t saving money by losing customers, shame on you FedEx.

Missed their stated expected delivery by 3 days so far. Their tracking status keep showing 'In Transit' hopping from city to city with no arrival or departure scans. I understand once in a while this happening due inclement weather but there is no such in the route. This is 3rd such experience with FedEx in last 2 years.

FedEx was once an excellent company providing excellent service. In my business experience in a huge metropolitan area it always was. Unfortunately, my current home experience with FedEx has been absolutely dreadful. I don’t know if this has to do with the fact that I now reside in the boondocks and no longer in a huge metropolitan area. Below are two situations that have occurred far more than once. I often have to be present for certain deliveries as they require an adult signature. So I come home at the time I am informed the deliveries will be made: between 12:05pm and 8pm. I arrive at my home at 11:00am only to find that delivery has been made to some other individual more than two hours before 12:05pm, and signed for by this other person.

I had shipment which scheduled to be delivered on 13th Aug, but the same was not received. Since 14th Aug, every day I have been calling their customer care but the executives promise that it will be delivered today before 1st half but even till 18th of Aug I have not received my courier. Even their website shows that the parcel is in transit since 11th Aug and will be delivered on 13th Aug. But after 13th their website is not even updated showing whether the package will be delivered later or whatsoever. I have written 2 complaints on their website but still haven't received any reply from their side. I really had troublesome experience dealing with them. I will never recommended FedEx to anyone.

After opening two cases and promised a call back from the Seekonk, MA FedEx manager I received an email that I will receive a letter In the mail. You should be embarrassed how your reps handle customers.

My daughter ordered an item @ it was supposed to have arrived yesterday by FedEx. It did not arrive even though FedEx said it was delivered. We checked with the neighbors. None received it. FedEx said they would have driver go back today to the place he delivered it. He did not come here today.

Too many times my package was delivered to the wrong address where the address label was correct. I now have a package on my porch, which doesn't belong to me, for 3 days now. I also got a notice that my package was delivered but I never got it. It obviously went to the wrong house. I called FedEx 3 times about this & still nothing was done. They actually suggested I go to all my neighbors to see if they have my package. This is not my responsibility. Then I was told to resolve it with the company I ordered from. How are they involved? They did nothing wrong. FedEx should be the ones researching that. I haven't written a review in the past when this happened but I've had it.

I arranged for a pre 10.30 delivery from an alarm manufacturer for an important customer I really didn't want to let down. At 10.50 I phoned my supplier to see where the delivery was and after they contacted FedEx the driver stated that he didn't realize this was on a pre 10.30 delivery so he would turn back (he was 15 miles away) so that we could get the goods. At 12.50 I phoned him up and asked where he was, only to be told that he had been stuck in traffic for at least half an hour, and it would be at least another hour before he could deliver to me. I asked if he was 'working' his way to me instead of what he promised - to come to me straight away, - "NO, NO, not at all." was the reply.

Yesterday I waited all day expecting delivery of a 76 pound portable air conditioner. I was notified by email the delivery had been made to my front door. I called FedEx to tell them the item had not been delivered. Later in the evening I got a call from my landlord that the package was delivered to the second floor deck in the back of the house. There is no access from that deck to my third floor apartment. I called FedEx and told them that the item was delivered to the wrong apartment and that now someone needed to bring it back downstairs and then up three flights to my apartment. I made several calls about this between yesterday and today. While the agents took my info and stated that someone would get back to me, NO ONE EVER DID!!! I ended up paying $40.00 to two landscapers to bring the item up to my apartment. I will never use FedEx for any deliveries in the future. They totally suck!

We have ordered several things over the past few years and had to use FedEx. Never, not even once have they actually delivered it to me or even the right house! Even after several calls to customer service and speaking with several supervisors who assured me they put remarks in my account so it would never happen again. We guess they don't read that stuff because my package was left in a truck outside in the pouring rain, while I was home!!! Never will I use them again!!!

I would never ever deal with FedEx again. One of my biggest mistakes when purchasing online was not to check which company provides delivery service. Then came one of my worst nightmare ever journey with FedEx. Waiting the whole day for the package... Later check to know "Customer not available"??!! The next day, no doorbell, no shout out, only one note left "First attempt" not successful??!! DO NOT SPEND MONEY ON THINGS NOT WORTH.

I hate FedEx. Always problems. Fake delivery, fraudulent delivery tickets ("Oh, I was here and you were not"), no detailed tracking, no delivery window times, etc. etc. Explain to me why in 2018 I should sit home for an entire day waiting for a package? Can they not put live tracking on their trucks? Oh, I guess they would get caught in lies. Like the multiple times they've said they tried to gain access to my building but could not. IDEA >> TRY RINGING THE DOORBELL. Terrible company with terrible service. I actually prefer USPS and that is saying a LOT.

I paid expedited next day service for a package that would otherwise take 3-5 business days to receive. Now, I wanted to make absolutely sure I didn't miss the driver so I sat looking out the front window the entire morning. After going online to track the package I found out that it was documented the driver showed up around 10:58a but when I called it was around 11:20. And guess what? The package had already been returned to the depot? What? I called customer service and now the fiasco begins. First, they tell me the driver documented that they left a tag on the door. The lady on the phone is asking me as I'm standing outside in front of my door "Sir... are you sure you don't see a tag?" What... NO! There's nothing here. She calls me back a few hours later to tell me the package again has been returned to the depot and schedule for delivery tomorrow. Then they told me the driver was sick and had left early for the day.

My shipment has been lost and I have tried to file a claim online only I would have to create an account which I do not want to do. I was on my second call for 15 minutes, was transferred 3 times only to get an answering machine. The customer service is REALLY lacking here. No person contacted me about my missing package, I finally called them. They said they wouldn't call me until the scheduled delivery date. I would expect FedEx would take into consideration people arrange their schedules to be gone for a shipment and now we are out work days when they could have notified us sooner. This has really put us in a bind and no one seems to want to help.

I bought online stuffs from a really good service site (I would say best service ever), however send it via FedEx. My package tracking said it should be delivered 3 days ago but nope. Nothing happened. Contacted FedEx and the worker sounds really lazy, she said they needed invoice so I'm just like, "Okay what does that have to do with me because I already gave everything about my information." She said I needed to contact with online seller. Like what the **, FedEx should contact them and not me! She even lied and saying that because ''I'' don't have invoice, the package could not get in the country, like you think I'm a fool?! It's already been in the country and in the same city for 3 days.

My package never arrived even when I took a day off from work. My app says one thing, the customer service says another. I requested a pickup, the app shows a hold for me to pickup at the location I requested, then the app says it is returned to the shipper. I called the customer service of FedEx and had a never to tell me that all requests are NOT guaranteed. So why you offer requests for pickups? I will never get the package from the shipper. It is just a hassle to deal with FEDEX. What is the CEO doing about all of this complaints? The FedEx website has fake news on their website about being so diligent with their service. Oh please. I can't wait till they close down like the Toys-R-Us. POOR SERVICE. DON'T USE FEDEX, USE UPS OR USPS INSTEAD!!!

I would give this a zero stars if I could. FedEx CONTINUOUSLY leaves packages at the front of my gate instead of walking them up to the door. The gate is NOT locked. There are package thieves that browse the area just looking to steal. I have called to report this issue several times and every time I do, the driver leaves the package in my neighbor's yard, down the street instead of mine. Disgruntled employees need to be fired. Find a job you enjoy more if you cannot do yours effectively!!!

A FedEx package was scheduled to be delivered to me today. Then suddenly it says A delivery attempt was made but the business was closed. 1. I am not a business. 2. My driveway is alarmed and photo taken when alarm goes off. No one ever pulled into my driveway to even try to deliver to me. I called FedEx support and they are very unhelpful, I told them their employee is a liar and should be written up for lying. They acted like this was a normal occurrence there.

FedEx doesn't appear to have cracked the home delivery market. It's still much better at delivering to an office, where human contact is found. I stayed home all day for a wine.com delivery and nobody showed up. This allows the driver to claim they have made an attempt, but nobody but the driver knows if that's true. On my delivery day, nobody buzzed my apartment number, nor phoned me, nor left notification that they had made an attempt. Even the updates on the site simply say, Loaded onto truck for delivery in the morning. This provides an easy method for drivers to cheat the system because FedEx doesn't make contact for attempted delivery, like a phone call or attempted delivery notification. The bad news for wine.com is I no longer make regular orders to them unless they plan on changing shippers.

This is the second time FedEx has done this to me, I got an notification stating my package was delivered @ 12:01 pm. Mind you my daughters were home and mom was there as well. Called and ask. Did anything to check outside. My daughters looked and nothing was outside, I asked did anyone ring the doorbell, they said no one rang the bell. I get off work. Call FedEx. Worst customer service. No one had empathy. Advised they'll have to speak with the driver.

I recently shipped the package via FedEx from Las Vegas that required a signature. It was due to be delivered on Saturday, 11 August. The FedEx man rang the doorbell and left saying no one was home. The door was open and you could see that someone was home. My husband had literally just stepped into the bathroom. The FedEx driver was gone before he could get to the door and now we have to wait until Tuesday to get our package. When I called the number on the sheet I was told I couldn’t even pick up my package. This is unsatisfactory!

My company uses FedEx to send documents and packages. I can’t tell you how many times I’ve called a customer because the FedEx website claimed that their package was delivered, only to hear “I’ve been home all day and haven’t seen a FedEx truck.” Or, the FedEx website will have the status “Undeliverable - returned to shipper” so I’ll call the customer to let them know and they’ll say, “What are you talking about? I got it hours ago.”

We left our gate open today to receive a package that needed to be signed for from FedEx Ground. My husband was working in our yard all day. The gate was opened since early morning. And when I tracked the shipment, they claimed no one was home and they would deliver on Tuesday. The guy I called at FedEx asked if a message was left. I told him if there was it was left at the gate. There was a note attached to a delivery box at the gate. {We do not live in the box.} He made no attempt to drive down to our house. We both were home all day.

Ordered a PC for my daughter. She is turning 13, you all know that age. It's a pretty big deal in most homes. FedEx was supposed to deliver it on Friday, the day before her family get together/celebration. Needed a signature. So I took the day off. I watched 2 FedEx vans drive through my neighborhood, l and then a lady in a large box truck. (Talk about inefficiencies and waste...)

I paid FedEx to ship my transmission. This is the biggest regret and nightmare I’ve ever had in life. Not only was it not picked up on scheduled date but it was delivered days after the scheduled drop off. Upon delivery they completely destroyed my transmission. Customer claims department then refuses to pay for it or even take responsibility!!! The problem didn’t stop there. One customer service manager by the name of NICHOL began to slander my character. "You are just like the rest of the unsatisfied customers that try to scam us now to paying for your broken item." NICHOL customer service manager at the Bristol office. Reason for not approving and owning their mistake were: 1. no claim value; 2. package was never securely protected.

I know delivering boxes of dog food can be heavy but it’s part of the job, right? You don’t need to destroy the box by throwing it on the ground, I saw you do it. Now we can’t reuse the box. Be part of the solution, not the problem.

We have used FedEx multiple times and have had horrible experiences with them. We live in a condo in Kansas City. The Condo is located near an apartment building. They consistently deliver to the apartment building (a completely different address) and then leave, leaving the package as undeliverable. Today, they stopped in front of our condo, remained in the truck, and then posted the package as undeliverable. They said there was no one available to receive the package. We were standing in front of the door looking at them!!! When we called the helpline, they said... "Sorry. Maybe tomorrow or the next." Really??? We have now learned to use UPS or USPS. What does it matter if it take an extra day or two... at least we get it.

I work for the post office. Most people don't know that both UPS and FedEx use the postal service to not only initiate shipments, but to deliver many of their packages. I had to return a camera that didn't work. I used the printed shipping label provided by the maker of the camera and dropped it off at the post office where I work. It took FedEx four days to pick the package up from the post office. It then took another four days for the package to arrive in Houston, less than 200 miles from the origin. Now, three weeks later, there is still no further scans indicating the package has gone anywhere.

What a disaster of company, I honestly do not recommend anyone to use this company to send absolutely nothing. My experience was very bad, I sent a package, exactly an Apple table and so many things went unanswered by this company that "supposedly" ended destroying the article they say. When I placed the claim because that item cost almost $ 700 they were not responsible for their lack of professionalism and incorrect information given to me.

Delivery person rings my doorbell. I open up the door to receive the package and she has her back to me and doesn't acknowledge my presence. After several seconds she drops the package on the doorstep and walks away without a word. I sarcastically say, "I'll take it", as she walks off and she says, "I hear you". There's no real recourse for correcting this type of behavior, but I'll say, if you don't like your job go get another one.