FedEx Reviews

FedEx called on Friday, May 15, saying they will deliver my package the following day, but if I choose I can have it held in one of two locations for pick up. I requested to withhold the package for pick up. When I tried to pick it up on Sunday May 17, it was not there but was told they will resend it on the following Monday. (And one of the two reps at the site did not bother to help me at all since I did not have my tracking number. Thankfully one named ** was kind enough to find it for me). I waited for their call which came one week later saying they will deliver on Thursday, May 21. Checking on their online website, I learned that the package was returned to the shipper on that day!

My wife was in the hospital for a brain bleed chemotherapy. Medicine was ordered from the hospital to be sent to my home and delivered directly to the front door. The delivery guy dropped it off at the management office and claimed he left a notice on my front door. I stay home all day with my wife while she was recovering on the couch. Nobody came to my door. There was no notice on my door. The delivery man told the office he left a notice on the door and he never came.

Twice within a five day span FedEx failed to deliver my packages after I paid $78 for FedEx First. I spoke with three customer service reps and did not even receive an apology. The second package they said will be delivered by 2:00 pm. They did not even call me! That's not how FedEx First is supposed to function. If I wanted it delivered that late then I would not have paid to have it delivered FIRST thing in the morning. Asking that much money and failing to deliver (twice) is absurd. They simply cannot maintain their delivery model. I hope they continue to lose money. They are a terrible company that lacks any type of customer service.

I shipped a cell phone overnight from Houston to DFW on 5/01/2015 via FedEx. I was contacted by the recipient on 5/08/2015 for a status update of the package. I called FedEx once I tracked the package and was notified by FedEx rep that it had arrived in the Fort Worth distribution center but had not moved since 5/2/2015. FedEx representative told me that the package had come up missing from that facility and they would call me back in 2 hours. I did not receive a call back within the 2 hours. I called FedEx back on 5/12, 5/13, 5/14 and was told each time that someone would call me back in 2 hours, never received a call back each time. Finally, called on 5/19/2015, I was told they were no longer looking for my package and my only alternative was to file a claim. Way to take care of your customers FedEx! Rude, disinterested and unapologetic customer service.

Amazing, how FedEx can't fit their truck under the power lines at the bottom of the hill when moving trucks, the postman, the neighbor's camper and UPS do it all the time. I don't appreciate people who are too lazy to do their jobs. We had to find out where our package was and retrieve it ourselves. To their credit, customer service was very helpful, and called back quickly with an answer.

I have been tracking a package that is supposed to arrive tomorrow (Wednesday). FedEx tracking shows that is in Rawlins, Wyoming, and has been since 6:00 am Saturday (4 days ago). I called the FedEx number to see what was going on and the girl (I think she was in the Philippines) just read off the same info that I could see on the tracking page. Totally useless!

I ordered a phone case from Otterbox and got two day shipping through FedEx. My package has been sitting that the facility in my town for THREE DAYS! That's not even counting the amount of time it took to get to my town! I called today to see if I could just come pick the damn thing up and the representative's response, word for word was: "Your package is currently in a box and that box can't be opened until tomorrow." What does that even mean? You can't open a simple box so that I can get my package?! I have also tried to go on their site and set some delivery instructions for whenever the damn thing actually gets delivered but their site won't allow it because it claims I don't know my own address or phone number. BOTTOM LINE: Avoid FedEx and ALL costs. If it costs extra to use someone else, DO IT! I might never get my package from these pieces of crap!

Well I had a delivery for 5/14/2015. I got an email saying there was no attempt made for delivery? Ok what ever. It will be delivered next business day... 5/15/2015... called at 12pm and asked where my package is... it should be there at 3pm... ok great.. 3pm came and went.. called at 5:44 pm... on the line with fedex for 20 minutes... HE'S RIGHT AROUND THE CORNER... Well I waited another hour. Then I get another email... attempt was made at 505pm... BUNCH OF LIARS!!!

Omg, I'm shocked at the lack of ability at a refused package and return to sender request. I'm sure I'm not the first that ordered something and then canceled order before it ever shipped or left the building and the sender could not stop the process. So they said as soon as the tracking number was issued, just contact FedEx and stop shipment. So I did for a solid week as I watched this package continue on its way to me. I've called FedEx at least a dozen times and am shocked at their total lack of ability to turn this package around and return to sender, even after it got to my sorting center here in town and was on the truck for delivery.

I had scheduled pick up for FedEx over the phone on May 12 before 7pm because my package must be delivered by 12 noon on May 14, no one showed up. Next day I called them again and they rescheduled pick up on May 13th for the package to be delivered on May 14. No one showed up. Same day I call them 2 times to make sure someone will be there to pick up before the business is closed. They said, "No worries. It will be picked up and delivered on time." I called them after our business closed and the guy on the phone said it was picked up 6:30 pm. Surprise... I told him I have the package right here in my hand. What he picked up and from where?

Followed order tracking to the "T". Stayed home in anticipation of delivery. Called within 1/2 hour of notification of delivery. Notified sender and carrier that delivery was erroneous/mistaken. FedEx disavowed any responsibility. Never again!..... EVER!

So, I pay extra for faster delivery, and get nothing. The driver states he was here at a time I know I was sitting here waiting for him. There is no evidence he was here, no tag. In the end, I was told I can drive from Cockeysville to Golden Ring to pick up. They wouldn't even re-route it, knowing I am going outta town the next day. They actually want me to pay extra for that, when I know for a fact they didn't try to deliver. I think they should've at least allowed me to send it to my work since they didn't get it here in the time I needed it done, do itty doesn't get returned.

FedEx picked up a package at my home. Lost it. I submitted a claim, and they refused to pay - claimed the recipient had to submit the claim. Recipient told me I had to submit claim. I spent an hour on the phone, transferred from department to department, no resolution.

One simple mistype and everything goes south. My package had Ave. instead of St. I called everyday for 3 days trying to straighten this out. Got a different answer each day. First it was, they corrected it and it would be here tomorrow. Didn't show. Called again and was told, "The driver refused to take the package because he KNEW it was a bad address." Then got promised I would get a call that day to set up a delivery time. No Call. Today talked to two different people and finally got told to "contact the shipper" and immediately got hung up on.

I follow ALL packages that have tracking so I know when to expect them. I've been home all day long and kept track of my package that FedEx was suppose to deliver today. I checked early this morning and it said the package was on FedEx vehicle to be delivered. Well, I waited. Usually they have 2 delivery times for my house. Either 9:30 am or around 5 pm. Well no package arrived at either time or any other time from FedEx. I checked the tracking again only to see a red flag stating "Customer not available or business closed" and they claim they left a door tag and even had a number.

I ordered a printer from HP, was shipped through Fed-Ex. I got an email that my printer was delivered and had been left at my door but it wasn't, the time of delivery would have been when I was walking up the stairs, so I couldn't have missed the delivery. I called Customer Care to tell them that my package was delivered to the wrong building and the first thing that they said was did you call the shipper, I said "no you lost it". After screaming they sent me to the trace department and the first thing that they asked was "did you call the shipper?"

I was informed that my order would be delivered before 6:00 pm. I had to be present to sign for it. I stayed till 2:00 pm. FedEx leaves a sticker saying they will be by the next day. I paid someone to stay at my home to sign for the package. They did not come - they tell me tomorrow the next day. They can only tell me again before 6:00 pm. I known the first day is my fault. I can't change the package to another address. I can't even have someone to pick up the package at their hub if I give the name of the person who will pick it up. They changed the zip code that's why it was not delivered.

I had two bad experiences with them. 1. I was waiting for an important legal document and missed their first delivery. I stayed at home all day, waiting for it, with my friend. I didn't leave for a single second. No one came and they claimed "customer is not available." 2. I delivered a first priority package from New York to D.C. They promised to deliver the next morning and charged ~$40. They didn't deliver until two days later. It caused a huge inconvenience for me. After that they refused to refund the money because the delay is "out of their control." We called three times and were treated badly until we spoke to a supervisor and finally got the refund.

$7. Or they want it me to buy a special box at $8.00, and was not even going to get to the destination on time. I told them, "not even UPS CHARGES that much," and the girl told me: "then take it to UPS." I ended up taking it to USPS AND PAY $7.15 to be deliver in two days.

I very rarely use FedEx when receiving packages and that is because I prefer not to have those hood/ghetto drivers not to deliver to me when I have a choice. Then there are times when I don't have a choice and these lazy ass hood drivers are throwing packages from 15 to 20 feet from the front door. It scared the hell out of me, banged side of house and it happens every time. Two words, UNPROFESSIONAL IDIOTS.

I sent two shipment to the same address, same time, same way. One is delivered April 30 and one is still in transit and show delivery May 04. WTF!!! FedEx provide very bad service. I'm don't going use anymore FedEx. Before my shipment show in track half way delivered and after 2 days shipment is back to my town and after day again hit way in right address. FedEx wake up!!!! If not you losing customer.

I currently placed an order with a clothing company with standard shipping and my order was shipped in three separate packages. Two with FedEx, one with UPS. (I also ordered another package from another store that shipped UPS the same day). Both orders with UPS will be here tomorrow (4 business days from placing my order), whereas the FedEx order won't be here until Monday, which is only 6 business days. This may not seem a huge deal to some, but one of the items was for a birthday party this weekend, and now won't be here. EVERY order that has ever been shipped FedEx of mine has taken almost twice as long as anything I have shipped UPS. I just wish I had the option while shopping online to choose the shipping company.

I would avoid fedex like the plague. Today was the fifth time the driver did not leave a package requiring signature. I was here to answer the door... but he did not ring long enough for me to get there. Also ignore note on front door to use side door. I will be notifying all my vendors to send via another shipper. USPS is much more reliable.

I am waiting on a package that has a piece for my truck so I can put it back together so I can get it back on the road. It took them 26 hours to send it from one facility to another that was only an hour and fifteen minutes away from each other. Now it is sitting at the destination facility. After numerous calls, they still say it is going to be delivered today but it still shows that it is sitting at the facility and not out for delivery. Every package that I get delivered from them always shows it being on the truck for delivery by 7:30 am.

Had a last minute package that needed to arrive the next day. Scheduled a pick-up for FedEx standard overnight (to arrive by 8PM the next day). Tried tracking package all day to no avail - no updates, no delivery. Called FedEx today, furious that the item still hadn't arrived for what would qualify as two-day shipping. Was fed generic excuses and apologies and told my package would arrive before 8PM TODAY.

I had a 2 day delivery with fedex. I received a notice that my package had been shipped last Thursday 4/23/14. Today is Tuesday 4/28/14 and I still haven't received my package. I was supposed to receive it yesterday 4/27/14 no later than 8pm which is what their tracking info stated. The package arrived in the fedex office on Saturday (4/25/14) morning and fedex don't deliver on the weekend so it was supposed to be delivered yesterday. Well it wasn't. Now it is supposed to be delivered today by 1030am and it still hasn't been delivered.

Last week I paid for expedited delivery of an item online. The tracking details showed that it arrived at a carrier facility that is less than 2 hours from my house at 9:20 am this morning. The arrival date is scheduled tomorrow night at 8 pm.... Really?? It takes 2 full days to drive a package to a location less than 2 hours away??

I brought my documents to the Madison Alabama FedEx location on Tuesday April 21 for PRIORITY International delivery. I filled out the form with the recipient address and phone number and gave it to the customer service person. I paid the $47 for shipping the document. I thought it was strange that she did not enter the information into the computer while I was there but as that is NOT my expertise I did not question. She gave me my receipt and copy of my shipping document - no computer copy just my handwritten copy. This was at 12:10 pm on April 21.

I was expecting a delivery yesterday, and I happened to pull into my complex right behind the FedEx truck. He parked in front of one of the first buildings, and I went straight home to wait for him... About 5 minutes later, I got an e-mail saying that my package had been delivered. So I waited, assuming he was scanning everything for my complex and then would actually deliver them, but he never came to the door. I filed a claim with FedEx almost immediately and got no updates all day. I called first thing this morning and customer service said she spoke with the woman working on the case. And she said she spoke with the driver but she was away from her desk so she didn't want to give misinformation on what he said.

So, I purchased a computer part from Newegg (Fantastic site btw) and they use FedEx to ship, this has actually happened twice mind you, but it is utterly stupid. So I paid for it to ship from City of Industry, California, up into Oregon, taking the 3 day shipping option. It shipped from there to Los Angeles, Cal, to Weed, Cali and this took 2 days. When the package departed from Weed, it was about 5:30 am (14hr drive to the place of delivery, but it at least should have gotten into state), and after I got home after a long day, I looked at the tracker and it had passed entirely through Oregon into northern Washington, near Kent.

They charged me 120$ and 60$ for international shipping and it was never a on time delivery. Always charge more saying priority. Heights is they can change the time recipient request to some other time. They don't ring the door bell and just update the status as requested a future delivery. If you can't deliver on time don't charge us more. Concentrate on delivering on time than just taking our money.

Why in the day of rapid delivery service by other unnamed services is Fedex becoming slower. I have been watching the moving of a packaged ordered 4/21/15 from a company in California. The company stated on purchase order delivery between 4/23/15 and 5/4/15. Okay. But the package has been going from place to place and still has not left California. At that rate it looks like they are walking it.

I am not one to make a complaint, but I have had a very negative experience with FedEx. The tracking number updated that the package had been delivered. I drive 40 minutes home to get the package only to find that it was not there. I asked around as I live in an apartment building. No one had saw a package either. After 2 hours and trying to get a hold of Fedex, someone finally got ahold of me the NEXT day. Then he explained he dropped the package off at the wrong address. I realize mistakes happen. But then as he said he would have it delivered to my correct address, I asked him to repeat the correct address to me and once again he said another different address. After this I did not hear back for 2 days. After 2 days the driver finally said he had my package and that I could meet him somewhere to pick it up as I told him I had recently moved. Not only was my experience a hassle but in my opinion, very unprofessional.

I sent a pair of sneakers to my nephew as a gift. I paid 500 for shipment to Morocco and then started getting phone calls from FedEx that I have to open an account to pay the customs fees. My family want to pay the customs to have the package but FedEx want more money for shipping and the space rental for each day that the package was in their office. OR, they will return the package back to and I have to pay them again. This is the biggest joke I ever heard or lived.

I was relocating from one state to another. I shipped 5 packages from Georgia to Michigan. I had to cancel the shipments because I was staying in GA a little longer. I canceled ALL MY PACKAGES but Fedex only canceled one package. So the other 4 packages went to a address of a home no one was living in yet. Then while they were sending my other package back which was a 42" television, they broke it! Then updated my tracking information as "damaged in transit, return to sender". Mind you, I was the shipper in Georgia, but these morons sends it to some address in MICHIGAN.

Never again will I have FedEx deliver my packages. I had ordered a table from Amazon. I was very excited to get it. I tracked my package and it said it was delivered...it was not delivered to my house. I thought maybe the website was messing up so I gave it 2 days. Still nothing. So I contacted FedEx...they told me it was delivered to the wrong address and they would contact me with more information once they found out.

My package was sitting at FedEx for 2 whole days and is in California, which is only a couple hours away yet they're gonna deliver it in a week and a half. I don't understand that and the delivery date is 1 day more than the seller stated. Very aggravating. Customer service is ehh, they barely speak English.

I receive a lot of deliveries through FedEx, more than 50 last year alone and at least that many from each of two major competitors of theirs. The only time I have had delays that were created by the carrier (not weather, not strikes, not mislabeled, etc.) were two instances with FedEx ground. Today's instance; ordered two bulky items from online retailer. Both shipped FedEx Ground. One delivered yesterday. Today I was told the other package was missing. An apartment number or street name.

My company paid for express shipping because the package was needed for a business trip and FedEx still managed to not deliver it on time. They said they would deliver it Wednesday and there was a sticker on my door saying they tried, but couldn't leave it due to it requiring a signature. They claimed they would deliver it again on Thursday and Friday and they didn't. I ended up calling them three times to talk with them and try to get this straightened out, but all they ever said was "It will be delivered tomorrow" or "It got routed to local store X and you need to pick it up there". They were no help actually getting the package to me on time for my business trip. I will never use FedEx again.

I had a package shipped to me via FedEx. Delivery was supposed to be 4 days ago. Package has been sitting at their facility in Hagerstown, MD for 8 days. I called FedEx, gave them a FedEX tracking number and they claimed zero responsibility for the package. Try to claim it was a package shipped through USPS. They tried to claim that they never touched the package and that it goes from post office to post office and they only ship it from post office to post office. Okay, why does it have a FedEx tracking number? Why is the package currently sitting in a FedEx facility? The shipper didn't drop the package off at a post office. The shipper didn't hand their money over to a postal employee. Trying to pass the buck off to someone else is unacceptable behavior.

We have two doors to our house. Number One is covered with a porch roof, and has some steps up. It is on the side of the house and on the driveway. Number Two faces the street, has a small stoop with junk on it, has no porch or roof over it and is NOT on the driveway. We never use Two, it enters the house in a room we do not use. On Two's door, we have posted a clear black on white sign in 3" high letters that reads "Leave No Packages... Not The Front Door". One is about twenty feet around the corner from Two. For the past five of six days, Two was blocked by a tarp covered in dirt from construction work.

I was supposed to receive a package mailed priority first overnight, which would reach me in San Francisco, CA by 8:00 a.m. I kept checking the tracking info in the early morning (around 7) and it kept saying that it was "in transit" in Memphis but that they were going to make that 8 a.m. delivery. I didn't see how that was possible but thought perhaps they just didn't post the correct tracking info. Well, at 8 a.m., the status changed to "No estimated delivery at this time." Package is still in Memphis and these BOZOs have no idea when it will be sent out? Why not? Airlines tell you which plane you are re-booked on when they screw up. Will never use this service again.

We ordered a Kawasaki 4 wheeler for our son a week before Easter. We didn't get a confirmation about a time frame that we would receive the item by. To top it all off, the box was left at our doorstep in the middle of the night without so much as a knock at the door. Anyone could have taken the item we paid over $200 for since we live in a building that was converted into 4 apts on a crappy part of town. Even worse, the battery was damaged and leaking. We had to clean up battery acid from the inside of the box and off the body of the quad. It also took over a month to travel from Dover, NJ to Allentown, PA. It's not far for crying out loud! Why would you ship the box to 3 different cities when the destination is only a few hours away? Never again will I ever use or recommend FedEx. I won't even work for them ever again either. Terrible doesn't even begin to explain it all.

I am so disgusted with this company. I seriously think they hire a bunch of criminals or a bunch incompetent fools. I have yet to have a good experience with FedEx. The first time I used them to return a package to Sprint, Sprint never received the package. I have ordered many things from online stores that never made it to me or the intended recipients. During the Christmas season I ordered a tablet on Walmart for my son. It never made it. I contacted FedEx and informed them that I never received my package even though it shows as being delivered online. The representative told me to contact the store I ordered it from and report it missing and they will send me another one. Huh??? That's it! This made me think that they have been taking packages but still marking them as delivered because they know which companies will replace your order.

I sent a copy of my dissertation to Indiana State University in Terre Haute, IN that absolutely had to be there by April 10, 2015. I sent it April 8, 2015. The tracking number shows it was delivered by April 9, 2015 to a person that doesn't even work at the university. Now keep in mind that Terre Haute is not a large town and that the university is right in the middle of the town just blocks from the FedEx office. The university has been there for more than 100 years. April 10th a FedEx agent here called, was told that the FedEx agent there had the package and it was going to be delivered correctly that day. Today, Monday April 13th the package still had not been delivered. I called the FedEx number and now the Terre Haute FedEx says they do not have the package. They lie to customers and they lie to each other!

They are the worst shipping service. I'm waiting on a package from Georgia, only 6 hrs away, takes them 5-6 days to get it to me... really, USPS would have it here in 2 days standard post. I don't know how the CEO sleeps at night knowing the reviews about his company are so poor... smh, if I had a choice who they had shipped to, I would have paid more to avoid FedEx.

I just send keyboard instruments. Told them to handle with care. They packed the Instruments. Charge extra 20 for it and it just arrived. The screen is cracked, pushed in. How can this happen? What part of fragile did they not understand?

I live in two different places...I happen to have packages on rehear basis shipped to Jackson WY 83001 to residential area.....FEDEX uses post office service called smart post if package is light regardless that I have residential address supplied to shipper and NOT POST OFFICE BOX. I don't want one. I don't need one... I do all my business affairs online PAPERLESS 100% green... I don't need box... So FedEx drops to post office and post office returns back to shipper.... What on earth in America? In this age of technology we are doing stupid business? Post office does not deliver mail in this town... Shouldn't FedEx look into these practices and when residential address is given not to accept from shippers SMART POST or is it everything about dollar sign$$$?

We paid for a 2-day AM service. We expect the package by 12 nn. There is another option of 2-day PM service, but we chose the AM service because of a hectic schedule. We did not get the package on time. I was hoping FedEx would live up to their service, considering people are paying for this special service. We paid over $100 for this shipment's fee to this disappointment.

I took the whole day off work to be here for my package today, 4/10/2014. I was home and in the house, one wall away from the front and back doors. My package was not left. The delivery person failed to leave the package, DID not ring either doorbell, knock on the door, or make any attempt to let me know they were here. I called UPS as soon as I saw the note, about 30 minutes after they left and the delivery person couldn't have been far away, but according to their note, I need to take off tomorrow and the next day to see if they feel like delivering it then! Just by staying home to wait for it today, I've lost more than the package was even worth and they want me to wait two more days? Why can't they ring a door bell? I'm furious and will never do any business with FedEx again.

I have been waiting on some canvases I ordered of my daughters senior pics. It was shipped on Friday and was to be delivered the following Thursday. I was extremely excited and hurried home. No package. Waited.. no package. Got to work the next day (Friday) and the tracking numbers were now showing next Monday to be delivered with a hand off to USPS. Honestly, I will never, ever use FedEx nor will I buy a product from a Company that uses FedEx. What a joke!!!

I ordered a mattress on March 24, 2015 which was shipped using FedEx. I received an email on April 1 that assured me that the mattress would be delivered by April 7. Then I received a second email on April 9 that said the mattress would be delivered on April 15. When I called to find out why my mattress sat in the FedEx Ground shipping center from April 1 to April 9, the customer service representative could not explain the discrepancy. The worst is that we gave our bed to my wife's parents and we have been on a $20 camping mattress. If you can avoid FedEx please do. That's the only way they will get the message.

Fedex is the WORST company I have ever dealt with. Everybody out there needs to know that they STEAL MONEY from companies by charging them out of nowhere, and then when you ask what the charge was for, no one can answer. Our company sent thousands of dollars worth of products to Mexico, and not only did Fedex charge the customer in Mexico, but they charged us too! They can't give us a straight answer as to why they charged us both, and when we try to send them proof for a refund (receipts, screen shots etc.), they circle us back and forth between employees, no one knows what they're doing, and everyone is RUDE and INCOMPETENT.

I had bought a radio for my Dad, had it shipped, so it would go to his home (condo group has small mailboxes at entrance to complex). As I track the package/delivery... it still sits in ALDA NE warehoused until convenient for them to transport the product ordered. I paid for transportation/shipping, NOT WAREHOUSING! Frederick W Smith got a C minus on his FedEx business plan in college, I now give him and all FedEx employees an F - Flunked, failure! At first I thought FedEx was a great concept, but now... the rich get richer harming the poor. I will NEVER EVER go priority FedEx again! Then tracking shipments they can't even correlate/find the tracking/reference #... I didn't plan on watching and tracking via FedEX to see the shipment sit warehoused, until they damn well feel like moving it! Put FedEx OUT OF BUSINESS! Ship UPS or USPS!

Very sorry service, poor management. Driver need fired, that was to deliver my package. It was to be overnight Friday by 8pm. Claims had rain delay but was sitting in Albany GA at 2pm Fri pm according track records. Never got a call saying not del it, I could pick it up in Albany Fri expecting when call said out for del this am Sat. By 2 no package, call back said "well guy on way back in Albany" and when ask he turn around and deliver it, they refused and refused me to go to Albany store and pick up package. Totally pissed with FedEx. I'm requesting no package be sent to me by FedEx if anyway possible from here on out due to way I was treated.

While I have seen FedEx work with incredible speed and deftness, my latest experience has been beyond incompetence, lip service, and I suspect even out and out lying. I am a small business owner and had an expensive air freight shipment sent with an estimated delivery date 8 days later - pretty normal. They delivery date was pushed back three times. After about 3 days I could see the shipment was sitting in an airport in France; I called customer service and had a trace agent assigned to make sure it moved again. Today it is 12 days after the shipment was picked up by FedEx and it is still sitting in France. They have removed the estimated date of delivery and there is no date now. Starting on day 3 I have called FedEx daily and been told daily it had a trace agent assigned and it would go out on a plane to the US "tonight". It is still sitting in France.

My parents sent my wedding set through FedEx via a Nashville-based store. Sent to the Dallas, TX FedEx location. Wedding set appraised for $17,600. The person who signed for the piece was not the name the package was addressed to. FedEx accepted the fraudulent signature. The check that was sent to them was a washed check. They reused the same check. eBay later took the money back from their checking account.

I paid for overnight Saturday delivery and due to FedEx's complete unreliability I have been sitting at home waiting for my package. When I tracked it, it said undeliverable! I am sitting at my house- have not left all day! Turns out the delivery person saw there was a code box to gain entry to my building and instead of beeping me by selecting my last name from the list or calling my cell - which he had - he just left! I am a reasonable person but this is about the 20th time I have had to go pick up my own FedEx package. I am furious. And I paid a lot of money for a Saturday delivery. Never rely on FedEx!

We have an eBay-associated business and have noticed two things. Even though gas has gone down, their costs have increased significantly to the point that we are now using the post office on 4 out of 5 orders. We had thought that FedEx's quarterly adjustments in prices were supposed to include the cost of fuel, in which case the costs should have come down. It's interesting to see that there are far fewer packages waiting to be picked up at their drop off locations. So it looks like others are using FedEx less frequently as well. Secondly, the breakage rate when using FedEx has increased significantly in recent months, when nothing about the type of items being delivered has changed. More customers are complaining and we are having to give refunds to customers more frequently (and filing with FedEx more often for reimbursement). We were wondering if this might be due to their turning their employees into independent contractors?

I was notified yesterday, 04/02/2015, that my package was on time and that the zip code was corrected. This morning I looked up the tracking number and it showed that it was in transit to GA from TN and that I would receive my package on 04/03/ by noon. I called FedEx to make sure everything was going smoothly and was informed that it was stuck in customs and the FedEx agent asked me what was in the package. She told me that she would call me with more information. I called again to get an update and was notified that the Fedex plane from Dubai left late and caused the delay (nothing to do with customs). Between my email notifications (saying that the package would arrive on time) and the two different FedEx agents I spoke to- I am confused and worried. The worst part of all of this was that no one from FedEx thought to notify me of all of this and I had to call myself.

I went to fedex to deliver my iMac computer in a 2 day delivery contract. The package was wrapped with many layers of bubble wrap in the box. I needed the computer to work on business related matter and had told this to the fedex office. The charge for delivery was over $250. The package was delivered 3 days late and the screen of the computer was shattered in a complicated manner consistent with very rough treatment during the transit. I paid about $840 out of pocket to fix the screen.

I bought a part for my car and it never came home. I have called many times FedEx and they say now they have nothing to do about my product. I filled out a claim but now they say the complaint was closed. The worst company to do business.

I have been using Fedex on Blossom Hill and Santa Teresa, San Jose for all my personal needs. I was told today by one of their employees that I will need to pay an additional $39.00, as I have so many emails that need to be printed. I was also offered 2 other options. I asked the employee if this was an order from their boss. The FedEx employee said that it was. I told the Fedex employee that I will file a complaint. Their response was, that they want my business and want to work with me, but.... I have too many emails that need to be printed. Which doesn't even make sense. I also asked if every Fedex will be doing the same thing. The Fedex Employee said, "yes". I will be taking my business elsewhere.

A packages was to be delivered on Monday… I checked the tracking Monday morning and it had an exception. I called in and the agent said the address was incorrect. I told them IMPOSSIBLE, I work at this address EVERYDAY! Assured me it would be corrected and that I would receive my order the next day. Well, here we are at Wednesday, and guess what, another exception that the address is incorrect! What are you guys, a bunch of ** & idiots???

We have tried since last Friday to effect a delivery from FedEx. We used internet, and called their customer service number several times, each time we hear the audio recording that FedEx is devoted to ensuring that your delivery is "your way." Unfortunately, this company is mired in myths and falsehoods supporting this goal. We were promised delivery in the evening - false. We were told we couldn't re-direct the shipment address - untrue. We were told that they couldn't leave it at a FEDEX location until after all three delivery attempts were made - untrue. We were told we could sign the ticket and the delivery would be allowed - untrue. We were told the delivery hub would call us and let us know when the delivery would occur - untrue. We were also told delivery would be at 8 am - also untrue (although the tracking data indicated that the package was on the truck at 7:34 am)..

I've now reached a point where I will not order from any retailer that ships through FedEx. I work from home, so I'm always home for deliveries. Yet FedEx never delivers to my door and never even leaves a notice. They take my packages straight to the front leasing office of my apartment complex. I signed up for the Delivery Manager and even asked them to leave the package at my front door. They ignored the instructions and still delivered it to the front office. When I contacted FedEx about the issue, I was told that they deliver to addresses not people. Last time I checked, the front office is not the same address as my apartment.

I had A package with overnight delivery. I signed up for email notifications, but never got any. The delivery time indicated was before 4:30 pm on that day. What good is that? When I stepped out, I missed the delivery. I called customer service and the only thing they could do is apologize because it's how they do it. That shows me not to use their delivery service again.

I paid for overnight shipping yesterday. In 18 hrs, my package made it from AZ to TN & then 2 hrs from my home in NC. My package was to be delivered today by 4:30 pm. At 4:30, the website updated saying that a delivery time could not be given. I called customer service. They said "there was a problem with the freight." Ok. So...I still don't have my package. I asked for a refund & was redirected to another number. That rep told me there was no guarantee of refund since they were aware of the issue. WHAT?!? I paid them for a service that was NOT provided and they're not going to refund me? I absolutely HATE FedEx. I have never had them deliver a pkg to me on time.

My family has used FedEx many times and have never had any issues until now. A delivery was suppose to be made on a Tuesday and when they delivered, no one was home and it required a signature so they took it back, fair enough. But when the following day came for them to deliver, they had signed consent to leave it on the door. This time someone was at home all day waiting for them to deliver yet no one ever did. The status of our package said it was delivered that morning, but when it was checked, there was no package. When we called to ask questions and see what was needed to be done, all they constantly repeated was "based on your status your package was delivered". As many times as I said there was no package delivered, they decided to tell us to go ask neighbors if they got our delivery by accident. Yet it has our address on the box, why was it so hard to deliver to the right house?

This company claims to have shown up twice while we were open and stated we were closed. So I checked with both employees who were on duty on the dates and times the driver claims to be here. Neither employee saw this driver. So I file a complaint with FedEx. Fedex calls me back at 9:00 PM and tells me they are recording the call. I tell them that I am also recording the call. They state that only they get to record the call or they are going to hang up. Really? Well this is the new fact here. My business will no longer be doing business with your business if and when you ship FedEx. Not because of you but because of FedEx!

This morning I received a package from a financial institution in the morning around 10am. I requested for it to be delivered to my home instead of my office because I was sick and would be home this week! The driver rang the door bell and my senior citizen mother was home with me and could receive the package. She had to get herself together to get to the door and the driver started to bang on the door like as if she was a police officer or something which startled my mother. She answered the door and the FedEx driver interrogated my mother on why it took her so long to answer the door? If the door bell is working and if it isn't working and why a sign is not up to say it is not working? Which my mother never said that the door bell was not in working order? Etc.

I placed an order through FedEx on Saturday March 21, 2015. I selected "overnight shipping," and paid the extra fees necessary. I assumed the delivery wouldn't be made on Sunday, but was optimistic for it arriving on Tuesday, at least. I live in Ohio, and the product was being shipped from Indiana which is 3 and a half hour away from me. It is now Wednesday, and I've been alerted that my 0.2 lb package will be delivered on Thursday. How does it take FedEx 4 Business days to deliver a package 3 and a half hour away? And this is supposed to be their fastest method of delivery.

Paid for overnight and it's been 12 days now and still my letter is on its way. :))) A letter!!! If they can't handle a letter what can they??? Absolutely inappropriate and disgraceful!!!! Of course no reasonable explanation or anything, customer service hardly speak English!!! Nobody cares at all! Never trust this name, anything!!!

I booked consignment from Shenzhen to India. First of all they took 11 days to deliver the consignment. After providing documents, FedEx customer support did not get the documents. N number of persons keep calling without checking their email, whether they got the documents are not. Then the second issue I encountered was they do not provide the original duty receipts and freight bills to customers. They force customers to work with their xerox only.

Citicorp was sending me a new card overnight (Sat delivery) as the card was hacked. Tracking the package, it was shown delivered at noon. No package here. I called within 10 minutes after supposed delivery. Assured by a FedEx by a call that they will send the driver back, get the package and deliver it to me. 5 hours later, no delivery, no call. When I called the supervisor said, "Too bad, we're sorry, the depot is closed and can't fix the situation until next week." FYI, the house it was delivered to was 5 minutes from my house, I drove over, got the package and back in 5 minutes. Called FedEx re my solution. Barely an apology and would not reprimand the FedEx person that did not do his job (not calling me back nor actually getting the package delivered).

I am totally disgusted and fed up with FedEx. I was supposed to receive a package on 3/20/15 which I specifically detailed to pick up at the FedEx office. I left work early to make it to the FedEx office but my package never arrived. Why? Why? I don't understand why you would not notify me earlier via phone call, email or text so that I would know not to take the trip all the way to that specific office. But no, I never received any information but what was on the tracking information that the package was being delivered. No information was conveyed to me at all until I read on the tracking information at 6 am that the package will not be delivered until Monday 3/23 but know it states 3/24/15.

My son mailed a package to me in Roswell, Georgia from Sacramento California on March 18. This package contains/contained a brand-new iPad Air, and it was supposed to have gotten here by 4:30 p.m yesterday. I had to sign for it, and, therefore, had to wait around all day to accept delivery. From the time it was mailed to the time it arrived in Atlanta via Memphis, Tennessee I tracked it and everything seemed ok.

Fedex tried to make a delivery at 11:03 am and no one was there to sign. I received notice at 15:13 pm. I called fedex and asked for them to redeliver the box. They told me it was too late, that the driver was on his way back to the station and it would be impossible to go back. It's only 5 miles from the station. So I called the station and explained myself that this was a business tool for tomorrow 8 am meeting. They could care less and hung up on me.

Dec. 19th I sent a package to my Daughter from Colorado Springs, CO. to Germantown, TN. The package was not signed for and sent back to the "holding" center in Memphis, 10 miles from Germantown. After 4 phone calls to customer service, first to track the package and receive notice that it would be sent back to me, second to find out that I needed to create an account with Fed Ex, third to discover that they had sent the returned the package to me, fourth to find out that they required a CC for payment (why when I already paid $22.25 for the shipping). Finally, 2.5 months later, the package gets to my Daughter. To my astonishment, I receive a bill for $41.36 to cover the shipping charges from Memphis to Germantown.

I place an online order the company shipped the package through FedEx. I had a delivery date/day for Thursday March 19th, which I took a day off due to I am the only home - my husband is away in the hospital. I live in an apartment building which I would prefer to get my own package. Well FedEx never show up. I never received a curiosity call or nothing, just waiting all day to find that I will get my package the following day which now I have to stay home again. I think FedEx has provided me with poor customer service. I call customer support this morning, March 20th. The young lady I spoke to act did not provide me any service besides "it will be there today". How do I know if it's coming today? I am sitting here waiting for a package. Please tell me something.

I got the delivery confirmation that my package was delivered. My dad was home all day. I was tracking the package on my phone since it departed. The driver said it was dropped on front door @ 3pm. There's only about 7 house on my street and you have to walk up a pathway to my house so it's not likely someone took it. I called fedex and they said they get back to me. They called a day later and said the driver confirm my address and he left it on the front door. And that was it, the seller I got it from did not offer ins so I didn't have that option but I NEVER had this problem with ups. Fedex sucks.

I contacted Federal Express and gave them my apartment gate code when I found out a package was on its way for delivery on Friday, March 13, 2015. I spoke to a customer service rep via the "chat" option and also called their 1-800-GO-FEDEX number and supplied them with the gate code as well. Friday afternoon I received a call saying my package was not delivered because the business was "closed." I called FedEx again and was told the driver couldn't get in to the complex because he needed a gate code. I explained I had called early in the morning to supply FedEx with the gate code and I insisted on speaking to someone from our local FedEx office. The local individual said he would make sure it wouldn't happen again on Monday and that I would received my package on Monday.

My name is ** and my shipment that was sent through your company was mistreated resulting in the death of the animal that was being shipped. I ordered an Asian Water Monitor for the amount of 149.90 including shipping costs from the Florida Herps pet and supplies company. I paid for 24 hour live animal shipping and the shipment was promised on your website to arrive by 10 am on 03-04-2015. The shipment was late so I called your company they said it would be just an hour late.

I ordered a BBQ online and it looks like they threw it down the stairs. Now I have to box it back up and return it to the store which is annoying since it weighs 100 lbs. Idiots!!!

Recently, my dog was diagnosed with bladder cancer. I ordered some bladder support supplements he desperately needs and requested one day shipping. It went out for delivery on the scheduled date, great - awesome (Saturday, March 14). Then, around 3pm I went to check the status of the tracking and it was listed as held by carrier. There was no further information, then on Monday morning there was a message that said that my address could not be found and I needed to contact the carrier. Also, the held by carrier timestamp was updated to 7 instead of the original 3pm.

Very disappointed with how I was personally treated when trying to get a claim status and how it was handled. I received a damaged insured item and filed a damage claim and waited to hear when someone would come out to inspect the package. After 3 days not hearing back I called to get a status of claim and talked with ** who curtly told me they had 5-7 days to look at it. I felt like I was being brushed off. The following day I attempted to call her twice and was told the second time she would not be available at all that day and she was the only one that could help with this claim. In the meantime we delayed a planned trip in order to be around for them to come by.

3-9-15 picked up in KT, left KT, then 3-10-15 TN, Mt Vernon TX, Hutchins TX 3-11-15. NO package info? Then 3-12-15 to Dallas TX then back to Hutchins TX FOUR Days in TX. I live 45-50 miles from all of these places in TX delivery date to be 3-17-15???

I have a small consulting business that depends on doing what I say I will do for my clients. I shipped a very important package of customized retreat reports (for a CEO and his team) at noon on Thursday, March 5th to the headquarters of a well-known company in Los Gatos, California. I purchased overnight delivery by 10:30 am the next morning. I'm now told it will be delivered Monday, March 16th. 13 days after I shipped it "overnight.” The package sat in Memphis for days "because of the weather.” The online tracking was ambiguous and every time I called to check on the status I got a different story (after much waiting on hold.) Sometimes I was told it was in flight to CA. Other times that it was on a plane about to take off in an hour. Once I was told it was already in CA and would be delivered Monday morning the 9th by 10:30 at the latest. All this time, I now know it was still sitting in a container in Memphis.

Our small business server went down because one of the hard drives failed. I called Dell and they sent a new one to be installed by one of their service techs. The next day the hard drive was on the local truck ready to be delivered at 8:20 AM. The representative at FedEx said that it was had an "on time" delivery of before 3:00 PM. At 3:45 I called FedEx. The representative said it was because of the weather. What weather? It was six-five degrees and clear! So, at 5:00 PM when the package had not arrived I sat by the door because our normal office hours are until 5:00. The door is made of glass so there is absolutely no way that anyone could have approached it without me seeing them.

I had expensive merchandise for overnight shipping. This is the laziest bunch of drivers on earth. Instead of getting out and ringing a bell or knocking on a door, they call and if you miss the call they just leave. I had to go and pick up my merchandise.

I understand a delivery date is estimated and can change because of a number of reasons. But an arrival date should never change. I have a package that since Sat., March 7th, 2015 tracking said it was in Martinsburg WV. I forget what it said the arrival time was, that it arrived Sat. there. I believe that is the change over hub to USPS. Expected Delivery was today, the 10th of March 2015.

So basically the lady at customer service said my package would be delivered from 9 am to 9 pm. As a full time college student who works full time, not having an estimated delivery time is frustrating. I'M basically stuck at home, waiting for my package on my day off when I have errands I need to be running.

On Wednesday, March 4, 2015, I shipped via two-day FedEx Ground (for almost $20) a $900 Canon camera from my home in Sacramento, CA to Costa Mesa, CA to a Canon Service Center for repair. On Friday, I checked the FedEx website to track the package, and the status had not been updated since it shipped. I sent a message via the email form on the FedEx website, and heard nothing except the automated response ("We hope to be back with you shortly").

I was told that my package would be delivered on march 7, 2015. On the website it says the package has left Kearns Ville North Carolina. It's still there and why I asked it's because of the weather in tenn. I've sat here at home all day only to find out I won't get it till maybe Tuesday. This is ridiculous. FedEx supposedly handles tons of freight a day but if it rains they can't pull it off. My package is in north carolina and I'm in ga and the supposedly bad weather was in tenn. I need this part to finish my truck. I have a very narrow window to get my vehicle prepped and ready to be painted. I'm in school so I don't have a lot of boot time.

I ordered a package from FedEx last Saturday. It was scheduled to arrive on this past Thursday. Unfortunately I wasn't home. They left a note saying they would try again on Friday. I knew I wouldn't be home so I called them and requested that it would be held at the local FedEx office. They confirmed it would be delivered at the office. On Saturday I called ahead to make sure it was there and they said that it wasn't. They next said it was out for delivery again. Even though that was not I requested I was home anyway.

Package was set to deliver on Friday, weather related delay until Saturday. Instead of waiting around a second day for an "indirect signature", I called 1800FedEx and was told to tape a copy of the tracking number and sign it to the door. This would allow the driver to leave it. Come home, letter still taped with a missed delivery tag form FedEx. 1800Fedex again, they are sorry they will deliver my dead, at least they will be by then, flowers on Tuesday by 4:30. The facility is now closed, I can't even go pick them up. Get your act together FedEX.

Paid for overnight and got nothing. Still waiting after 3 days. I suggest you never use FedEx if you need it overnight. They keep saying it's not our fault, and give every excuse but will not offer a refund.

FedEx is very unreliable. You pay a lot of extra money for it to get here quicker than regular mail and then it's later than if I would have done it through the regular mail. DON'T USE FEDEX EVER IF YOU WANT SOMETHING QUICKLY!!! VERY BAD CUSTOMER SERVICE ALSO!!!

FedEx did this with TWO separate packages within a couple of weeks. I have a long driveway that is snowed in. I thought FedEx might choose not to attempt to reach the door, and was ready to either arrange a meeting, or go to their station to pick up the package. It contained a LAPTOP COMPUTER. Instead, the driver did not even attempt delivery, and marked the package as "delivered" anyway. I have security camera videos that prove that the driver was nowhere near my front door that day. Then they did the same thing with another package a couple of weeks later.

My business uses FedEx on a daily basis. We use the express t send documents so I can't say anything negative about that service as we rarely have any issues. I purchased some framed western art prints and sold them on EBay. I chose to use FedEx to ship them because I already have an account established. I packaged two of the prints together with styrofoam. plastic shrink wrap and boxes and when our regular FedEx guy came for his daily pick up he said he could not take them so I went online and scheduled a pickup for ground. The ground guy never showed up and at this point I was out of town and the guy who bought the prints wanted to know where his package was. My wife who is 8 months pregnant had to drag the package to our FedEx store and when she got there they told her they had to repackage the items so she spent $42 on new boxes and off they went.

In the city of Las Vegas courier services for the poor under the FedEx pastures along today from ten o'clock in the evening to the Fifth pm expected to take the package and send it to, but this time has not arrived yet. By the way I call them 3 times.

FedEx refused culpability for the damaged container as well as product. The original shipper Godzilla took care of the problem - good for them. As for FedEx, the shipper x them out of the shipping picture. Yes!

I had a package shipped to me and they took it in 2/27/15 and I had 2 day shipping and it was supposed to be here 3/3/15 but it's now going to be here 3/6/15. They have awful customer service, they won't respond to any of my emails. They are literally the worst logistics company out there. I have never had a problem with UPS or even USPS. I will NEVER use FedEx again.

What is even the point for paying for the 1-day delivery? I ordered a sound card for my computer, a pricey one and I paid for 1 day because my sound card went out. It says "shipment exception" so I call them to find out what does that mean, so they told me there is weather in the area so we couldn't get it out. I told them, "alright so what about my charge for 1 day?" She tells me, "sorry, because of weather you cannot receive it". She then tells me it still says estimated date is for today so they might get it out. I call back 2 hours later (3:45 pm): "so what about my package?"; "there has been a 2 hours delay but it should get there today". Alright so I hang up. I call back a third time (5:30) I ask, "alright can I go pick it up since I can see on the tracker that it has not left the facility?" He tells me, "I will call". He calls, gets back to me - they say it's in a container, their system is down and there is a snow storm so it will be delivered tomorrow.

Very....very bad service. Two package has return to shipper ** & **!! I've lost a lot of time!! What a "Money Back Guarantee"?? No package no money!!

I placed an order that was being shipped from California to Pennsylvania. I watched the tracking status very closely because I hate to miss a delivery. I stayed home all day Saturday waiting for the package. It began to get late so I checked the tracking and it stated the package had been delivered left outside my door. I live in an apartment complex so there are 3 front doors, "so which one" I asked. I looked outside all around the building no package. Called Fedex. They said they would contact the driver and I still haven't heard anything. I usually use DHL or UPS so I'm not sure what I should do at this point.

When my item was first shipped, the estimated delivery was on a Friday. In a day's time, it changed to Saturday. Original pickup was 2/23/15, scheduled for Saturday, 2/28/15. FedEx truck shows up to my door - I'm outside waiting (as I'm eagerly awaiting my delivery) - the driver has a confused look on his face; says to me, "I don't have your package. It shows here on my paper, 'zeroed out'." "What does that mean?", I ask. "It must still be at the sorting facility." "That's weird", I say, "Why did you drive here then?" He shrugs. Well before this point, he shouldn't have even come to my house; these drivers have manifests that they are responsible for carrying out, with the packages that they coordinate with their warehouse personnel whom are responsible for the dispersal of actual packages from shipping containers, through the actual warehouse, to the delivery trucks - which are what us CUSTOMERS see trundling down our streets.

FedEx received envelope with my Passport and visa in Vienna, Austria to be delivered to me on Friday, February 27th at 10:30. My business trip has been arranged to travel on Monday, March 2nd using that Passport. My flight should depart from Tampa, FL to Houston, TX at 6:33 AM and from Houston at 10:45 AM to West Africa. FedEx still haven't deliver my package. Last update on their webpage/Track Package is done on Friday 11:50 AM saying that it's departed from New Jersey. No update for last 26 hours.

This is the 3rd time in 6 months that I have packages to arrive from UPS, FedEx and OnTrac on the same day. UPS arrived, OnTrac arrived, FedEx... Well, not only do my packages not arrive they don't get delivered for 4 more days! This is based on a guaranteed 2 day delivery that turns into 6 days (in FedEx time I guess 72 hours = 1 day). When you call them, they just say "Sorry, there's nothing we can do about it". When I call and ask why my packages didn't arrive, EVERY TIME I'm told that they don't know. There's no update on the tracking.

I ordered a Samsung tablet which was delivered via FedEx. Unfortunately Samsung requires a signature for their deliveries, and the delivery driver did not leave any notice of attempts. After checking the tracking information to see why it had taken so long for shipment, I saw that FedEx had sent the package back to Samsung. I never had the chance to reschedule a delivery or pick it up at a facility as I never knew that the package had arrived. Terribly unprofessional customer service.

Unbelievable customer service. Customer service is only an oxymoron when you are speaking about Fedex. I recently had surgery and ordered medical supplies being shipped via fedex. I paid extra so I would have them. I had noticed that for whatever reason Fedex was not delivering to my address and instead delivering to a separate address at the leasing office. So, I called fedex because I do not presently have access to my leasing office. I asked what I needed to do to make certain delivery came to my door. I spoke with a guy that told me to register on the Fedex site and fill out a preference form, which I did. He told me he sent an email to the manager and it was taken care of.

I sent two small supplement boxes to Turkey. They didn't inform me that a prescription is needed by the customs of Turkey. So the customs of Turkey seized the package. After several callings somebody from FedEx called me last week and said "we are going to return back the shipment for free and will give you back the credit of shipping costs." After one week nothing happened till today that I called them to update me.

On two separate incidents items were left on the porch. The first item was a work debit card and, the second was a phone. The deal is he never rings the door bell and there is someone at home at all times during the day! The first item I had no idea it had come and just happened to see an envelope on the porch. The phone I knew had been shipped and had someone watching for it throughout the day. It was found on the porch. I would appreciate it the driver would please make an effort to do his job correctly.

For two days I have been told my package would be delivered and since it required a signature, someone had to remain home and now have been advised that it may be delivered tomorrow requiring an adult to remain home to sign for same. FedEx does not seem to care how they inconvenience you. Someone must now be home for some three days.

Paid $25.75 on Monday for an important document to get to my client overnight. He lives 220 miles from me. Next day, FedEx's tracking site revealed the envelope packet was still in Memphis (1200 miles away) and clearly was not going to get its destination overnight. We called FedEx, CS was rude and non-cooperative. I made alternate arrangements for the document to get to my client a day later. FedEx finally delivered the envelope on Thursday and charged the credit card $25.75 for delivery. I disputed payment and told my credit card company to pitch FedEx a shutout. My credit card company wants to pay FedEx something. I went to a lot of extra trouble and expense when they failed to get it there overnight as per our agreement. They should get $0.00, whether they uselessly delivered the envelope three days later or not.

I wish there were an option for none stars to rate my horrible experience! I paid for international priority shipment and my package is being handled as a non-priority. When I went to the FedEx office to ask how long will it take for the package get to its destination, they offered me 2 options: the first one, "the following Monday" and the second one "the following Wednesday", in other words 8 days or 10 days. Anyway, I didn't hesitate to choose the first option, even though it was ridiculously expensive because I really needed that package to be there as soon as possible. There is a big chaos going on in my country right now and it's almost impossible to find even the most basic stuff you can think of such as food, medicines, you name it.

I paid $73 to have a package delivered overnight. I don't think anyone would want to pay $73 for overnight delivery just for the fun of it, not unless they need it by the next day. I received no email stating doing to whether FedEx was not operating. To remind you UPS was running US Postal Service was running and our garbage man was running, oh no not Fedex. And to tell you, the weather was not that bad.

I scheduled a FedEx pickup last week (my confirmation #: **). Nobody showed up. Next day I called the call center and explained them the situation; they told me they would come that day. Again, nobody showed up and called for the notice. Then, I left the package in a FedEx box. Now, I am trying to track it. Apparently, it is lost. Yes, I am super angry!

I was expecting a package. Scheduled delivery date was Friday. I noticed that the apartment number was missing so at 7:30 am I left a notice downstairs by the front door for FedEx to ring my bell or my neighbor's bell for the package. I called Customer Service to try and have the apartment number added on. The rep told me it could still be delivered without it. I waited all day and...nothing. So at 5:30 pm I called FedEx again the rep told me delivery men are usually out making deliveries up until 8 pm. She "attached the apartment number to the package and also called the station so that the station can notify the driver of the apartment." This was at 5:40 pm. I tracked the package at 7 pm and it stated that the package was unable to be delivered due to missing apartment number.

OK so this is not the first time this has happened. I knew my package was being delivered but the Fedex driver didn't knock or ring the doorbell and I opened my door to discover my package outside my door. Is this Fedex usual practice because anyone passing could take a package off my door steps. They need to educate their lazy drivers.

Tracking ** Claim ** - Today I received a letter from this department saying the claim above was denied and asking for more pictures if I wanted to reopen the case. First of all, is not a matter of reopen the case, is a matter of FEDEX doing its job properly. I filled the claim form with the address where the broken item is, the name and phone of the person who is holding the item in order to allow FEDEX to verify "in loco" the damaged it caused and FEDEX did not.

After retrieving the last few items I was unfortunate enough to receive through FedEx at nearby neighbors houses. Now it seems they have dropped an important package off and have no idea to whom or even where they dropped it off. After searching the neighborhood they tell me the driver can not remember where he left it. Mind you this was only an hour and a half after they say it was dumped off. I had been vigilantly waiting for the truck because of mishaps. In the past there was no sign of any truck on my 2 block long street the entire day. Anyone who uses them to ship to their clients is resigning them to an inferior and inept service.

I ordered some tickets for DAYTONA 500 for 2/22/15. They left the shipper on 2/12. Plenty of time right? Wrong if you ship FedEx. They arrived in Knoxville TN Sat 2/15 with a ETA of Tues 2/17. Knowing a storm would be coming in a few days you would assume a company would try to get ahead of it. You have it deliver it early or not. Storm comes thru no delivery, I gave them that I work for USPS and things were hard on us but we delivered. Thursday I was starting to panic called FedEx and their customer service said someone at the Knoxville location would contact me. Fri morn no response yet.

Both Fedex and the US Postal Service often fail to drive the short distance to our front door to deliver packages. Instead they leave them at the mouth of the driveway or deliver to another address entirely. I have had an untold number of packages left at the post office across the street without a note. They just get returned without anyone bring accountable. Customer service attitudes are obviously beyond caring. They sound burnt out. I'm sure they hear nothing good. I'm sick of it.

Today is February 20th 2015. I finally got my package that was being delivered by FedEx over a week ago. I got a call back 2/11/2015 from a FedEx rep to get clarification of where I live. I gave the clearest instructions that even a monkey could follow, and they stated that I would get my package that day. The following day I called and was assured that it would be delivered 2/12/15 which it never did. Again I called the following day 2/13/15 and I got the excuse that the driver "got lost" and would be delivered that day, never did. 2/14/15 I call up and was told very rudely "we don't do home deliveries Saturday through Monday" so I called Tuesday 2/17/15 again excuses start flying about bad weather etc and how it is businesses that get their packages first but was assured that I would get it that day, never happened.

Ordered a package for next day delivery. It's been three days, no package then I get this lie about weather conditions - more like getting high on job and not doing job. If you ask me...never will use FedEx again.

FedEx does not provide efficient customer service. I requested full notification of the status of my package via their website. I waited for a guarantee delivery of 3 pm until 6 pm. I received no notice and after calling, a so-called weather delay was given as the source of the non-delivery even though it had arrived at the distribution center the night before and went out for delivery in the morning. The package was returned to the facility before 6 pm. I spoke with customer service and since the facility is only a few blocks away, I offered to pick up the package. She stated that once it was unloaded, I could pick it up which could take two hours. I waited and called to check the status, still no notification via their website and was told that I could not pick up the package because it would not be unloaded from the truck. Very disappointing and I personally will not choose FedEx as an overnight delivery service.

Three times in past 6 months FedEx overnight delivery has been a two day delivery and only after many phones calls to FedEx. Memphis location cannot handle shipments and every time they have blamed it on the weather, even when there are no weather issues anywhere along the route. The truth is they do not get it processed or load it on the planes in Memphis. Having an account for years I have only seen this unreliabilty this past year. They look and grab at any excuse for their failures.

I ordered a TV from 3 hrs from my home weeks ago. Last Sat it showed on the truck less then an hour away coming here, Tues morning and no TV still. So I call and I'm told for sure it will be here today. 4 pm same day I call, they aren't delivering today and can't tell me why. I have never got a package on time when it's coming from FedEx, worse delivery service ever. I will never order another item that uses FedEx.

My wife's Valentine gift was shipped via FedEx. Because the shipper could not find my home address in their database, the gift was shipped instead to the local Post Office, which closes at noon on Saturdays (Val Day fell on a Sat this year). When I discovered this problem, I phoned FedEx and asked them to divert the gift to my nearby home address (FedEx has delivered many packages there so I knew that they were able to find the location). I spoke to FIVE different FedEx agents during the day in Salvador, Dominican Republic, El Paso TX, Georgia, and finally a member of their "consumer advocate team" in Bristol VA. named "Kim".

I will not be using FedEx for my personal deliveries any longer, and I am going to phase my business out of using them for deliveries as well. I had 4 packages to be delivered to my residence this past week, and FedEx couldn't even get one of them right. The worst was that I had paid for delivery next day by noon for 2 of those packages and they didn't show up for more than 2 hours after the deadline. Once they did arrive, the driver was rude and then I was told by customer service that I can't even file a complaint or request a refund for 3-5 days. I had to call back to customer service 3 times in the next 2 days about other packages and each time the representative was rude and not helpful. I'm extremely disappointed, and even a little disgusted at the service from FedEx.

I ordered some items from Zale Corp for Valentine day gift. Tracking record shows the item left on Feb 7, 2015, supposedly delivered on Feb 11, 2015 at 2:11 PM at the front door. I did not see the package. I have camera at the front door, when anyone comes, I get an email with picture with time stamps. I explained to FedEx that I do not have the package and no email was received around 2:11 PM on Feb 11, 2015. This is a proof that the driver must have misdelivered it. FedEx said the delivery driver would contact them and they would let me know.

I spoke to the driver the night before delivery. I placed a 16"x16" sign out front along the road for the driver to see. He knowingly delivered my package to an address he knew was not right. The package was coming from Pep Boys with my starter in it. My truck is at a towing and storage yard in which I have to pay daily storage at $50.00 per day. My package is now 6 days late, a whopping $300.00 so far.

I have delivered packages for FedEx for 16 years. It was great when I started, but it has gone down the toilet. Management doesn't care, all they care about is that the package has left the terminal and it's not their problem anymore. They only care about their numbers and their bonus. There is no teamwork between them and the drivers. I like what I do, delivering to customers and try to take care of my customers, but management has made the job harder than what it is and tell you that you are doing the job wrong when they themselves have never gotten behind the wheel and delivered 100 plus stops, I can barely have a conversation with customers.

I am so livid! I ordered a pair of boots on sale 60% off from Neiman Marcus. I received an order number from NM as well as a delivery date of 11 Feb 2015. That was great. I was going out of town for a few days from Feb 4th and would be back on the 8th February, well in time to stay home for my package to arrive. I got home on Sunday night, checked emails and there was a FedEx delivery notification in my email advising the package was delivered 6 days early on the 5th February. No package. I looked all around the yard, asked neighbors, nothing. My husband was home that day and said nothing was delivered and he would have heard the doorbell or knock at the door, but FedEx did NOT deliver anything. I called Neiman Marcus immediately and told them. They said FedEx would contact me the next day. I was told a claim would be filed and someone would contact me.

Ordered a pair of shoes from Bradford Exchange on 12/12/14, FedEx took possession of the package on 12/14/14. Package made it to Idaho on 12/17/14 then on 12/31/14 FedEx finally contacted USPS but THEY NEVER DID DELIVER THE PACKAGE TO USPS. I have contacted Bradford Exchange and the earliest that they can ship replacement is 6/15/15 which means they could arrive sometime before July if sent by any other carrier or never if shipped via FedEx. Tracking number still shows FedEx has custody of the package (in transit) and USPS confirms it was never delivered to them.

FedEx seems unable to deliver packages when they say they will. They have hauled packages addressed to me on their trucks up to 5 days without delivering. When they do deliver it is sometimes to a wrong address. They have thrown boxes over a six foot fence (it was a box of dishes) at the wrong house, they have claimed a new driver couldn't find my address. Maybe they need to follow UPS. UPS can find me! FedEx service in the Tulsa OK area is lousy.

Can I file a lawsuit against FedEx for taking too long to deliver my package? I mailed a package on January 5, 2015 and it still hasn't been delivered. I spent $110.00 to mail it to United Kingdom. They are just now asking for $245.00 in custom fees, etc. This is a small item I purchased on eBay. I was mailing it back to seller because it was a counterfeit. Paypal said they would refund my money once this package is delivered. Now Feb. 8, 2015, Paypal is saying case closed, out of time, done. So now I'm out the refund of $850.00, the amount to mail it $110.00 and in customs $245.00. All because FedEx hasn't delivered in a timely manner.

If I could rate lower, I definitely would. I mean, is there such a thing as negative stars? They should make it purely because of FedEx. My brother sent me a package, he lives maybe an hour and a half away. This package did not go from him to me (an hour and a half's time), it went from him to Minneapolis (6 hours away) THEN it went to me. Really? FedEx can't be more organized? That's not even the worst part..

The delivery guy left a box out in my yard on my grass. FedEx just dumps and run. I have had numerous deliveries left like this despite complaints. I am disabled and have a hard time carrying heavy stuff and I end up breaking open a large box and carrying in piece by piece when delivery guy just could have left it on my porch and they won't send delivery guy back to house to bring box to the porch. Businesses who don't provide adequate accommodation with wide aisles, etc state that this is how they accommodate the disabled - by having stuff delivered right to your door but not blocking the door itself.

Sent 2 days on Monday 2 Feb. 2015. Today is Feb 6 2015 - no delivery. Difficult to contact FedEx. Called multiple times 248 393 4432 - nobody respond for calls. Delivery scheduled on: 2-4-15, 2-5-15, 2-6-15. Perfect weather, no snow, very clear roads. FedEx you are scams of the world. I will never use again FedEx. UPS and USPS deliver always on time, no complains. My work depend on delivery parts for my shop. Customer can't wait so long. STAY AWAY FROM FEDEX - this is my advice.

Sent a package to my daughter's house. I have sent numerous packages via UPS, FedEx Ground and USPS, but sent this last one FedEx Ground. We have never had any problems, until this last time. She has a covered porch with a wall that blocks any hint of a package being delivered. Package was stated to be delivered but no package was ever delivered. Filled out the tedious claim form and it was immediately denied due that no signature was required. Basically, the driver has no responsibility when there is no signature, even though your package has a default amount of $100 value. We were told to fill out another claim form to see if they would reconsider. This is a huge company that does not stand behind its product. I have used this company in the past for other shipments, but after dealing with all of this red tape and lack of customer service, I will NEVER use them again.

Called customer service to reschedule my delivery. Was told they don't do that (LIE!) and kept getting transferred until I gave up and had 200-lb packaging to be held and have it picked up myself. (LIE: **)

Needed package for Friday and Saturday and definitely that Monday. How in 2015 can you not expedite or communicate better with customer. I will never order from a vendor that use fedex home nor would I recommend anyone else to.

I was expecting this delivery since last week, but I never get it due to missing apt number. Today it was the day of my supposedly delivery, so I've been pending and checking by the window since early morning. I live in a walk up building and I didn't want to miss my package. As the day goes, I sent many email notifications to track my packages with just one reply stating it was pending for delivery today, so after 4:30 pm I I decided to call them to know the status of my package. The shipper left the package in front of the door as per Fedex operator. HE DID NOT RING THE BELL, NOT SIGNATURE. I went down to the main door - NO PACKAGE, NOTHING. WORST COMPANY EVER.

So FedEx tried making delivery to my work at 4:43 pm on Jan 29th. 1.) My offices closes at 6. 2.) There are 3 other offices in this building. 3.) There are cameras inside and outside the office with no FedEx truck or delivery man in sight. 4.) No note of attempted delivery seen anywhere.

I went online to file out the necessary info for a pick up. The pick up address did not state NE (the direction of the street) only **. I then called for a pick up so I could correct the street address due to 4 6th streets in town (NE, SE, NW, SW). When your customer service man answered the phone and I told him the issued, he insisted on sending it to 6th street. After telling him at least three times, he informed me rudely that I did not tell him at the beginning of the conversation. His voice was already sounding pissed. When I state he was not nice, he sounded more pissed, gave me a confirmation # and hung up. This was the worst customer service ever. You need to take him off the phones and give him anger management classes. Confirmation #** AND I'm not sure that is a real number.

In all fairness to FedEx and despite my previous review, I finally received my mis-delivered pkg today. 1/26/15. I'm not sure if FedEx fixed this or if the person to whom it was delivered to in error finally realized it was not theirs and delivered it to my apartment this morning. Either way I'm grateful to whomever was responsible getting my pkg to me. I'm still waiting for FedEx to call me today with a follow up like the agent said they would; but nothing yet. It is now 3:10 pm PST so we'll see if I receive a later call.

Medicine from Texcare pharmacy is shipped thru Fedex. Fedex driver tossed package over fence to dogs. Dogs destroyed medicine and package. After repeated calls to Texcare and Fedex, it took over a month to get medicine. Fedex has tossed packages over the fence to the dogs at least 3 different times. First time was a bunch of AAA size flashlight batteries. I found them dog chewed and scattered. Lucky dogs didn't sicken or die. Another time, I caught a foreigner who didn't even speak decent English in marked Fedex truck in the act of throwing a package over the fence while dogs are near fence barking. When I griped them out about the medicine, they put my delivery on super slow, then left two notices on beware of dog sign. Both notices were backdated 2-3 days. Drivers make no effort to ring bell or make any noise, just quietly run up, stick notice up and run off. I ended up getting medicine delivered to doctor's office over a month late.

The package showed delivered on email. I went to where they said it was delivered and it wasn't there. I checked within 20 minutes of the delivery email, and live in a safe neighborhood. So there is NO chance it was stolen off my porch with my 7 dogs in the house. Even though FedEx says it was delivered to the correct house. All the houses look the same in my neighborhood. Deliver it to an Address next time. I had UPS deliver to the wrong house but they fixed it in 20 minutes. FedEx has been giving me the runaround for 3 days and I haven't even seen a real person yet and I guess that's how they operate. I still have no package which was dog food anyway. Now off to the store to overpay for some dog food.

If there is rain in the vicinity or the FEDEX driver has a "hang nail", I guarantee they will not deliver! Yesterday... our UPS driver made a delivery to our home, our mail was delivered, and our trash was picked up. Oh no, not FEDEX! Our package was on the truck for delivery (watched tracking) and instead we get an e-mail in the LATE AFTERNOON saying there was a "delivery exception" due to weather. Oh my, it rained all day yesterday... are you kidding me!

They are difficult to deal with. One person tells me one thing another person tells me something totally different. THEN when I get a special customer advocate she interrupts me EVERY TIME I start talking. I NEVER finished a single sentence with her. So I started asking for her supervisor and she got mad at me for interrupting her!! REALLY!? I DO NOT use FedEx and I wish companies that I dealt with did not use them. Had I known they did, I would have requested USPS or the post office.

This is an ongoing problem with the Sewickley PA FedEx. They knock lightly once on my urban apt. building which has no doorbell and no door tag is left. They have my phone number but never call. Many people have complained but FedEx doesn't care. Last year the driver claimed he left 2 door tags, which of course he didn't. I checked those numbers for the Sept. 2014 delivery. They were expired tag numbers from April and July at a time when I was out of the state from April to August and didn't place any orders!!!

My order was delivered but not at my house. I have a mailbox with the number at the end of my driveway and don't know why the driver can't find me. I'm 300 ft off McDonald Rd behind **. On the back half acre of an acre. I'm retired and was home all day. Service is not very good.

I had left my keys and had someone mail to me. Fed ex claims that it was delivered 1.13.14 yet my roommate is there and tells me, “No, there was no package.” (Funny how I always order stuff and nothing gets stolen) like ever with the usps/ups... I called them right after I confirmed and checked around that nothing was delivered. This is still going on. I been calling everyday and always is something new, that they send an email to the driver, that is lost, that is pending. Every day is some BS with these people. Worst carrier around, hands down. Their customer service /company SUCKS!!

One of the Greatest Cheaters and frauds working in the company. I have a shipment from Hongkong to India. The product is of Metal+Plastic material only which is a camera protector - we can consider it to be cover to the camera. I got a Customs Duty Invoice/Receipt a printout on a waste paper. The delivery person from Fedex is acting like he has no knowledge of why the said amount have to be paid. He simply say that I have to pay, then only he will deliver the said goods. Then I have asked him provide me a receipt stating that I have paid the said amount, then again he say that he is not authorized to give so. Leave this.

The FedEx person came to my house they did not ring my doorbell . My front door was open and the screen door was closed. He left a note stating that he had been here at 9:13 and when I called to complain because he did not ring the doorbell, they said he was there at 10:50. Then I called and the representative fixed it and she said he would be here at five to deliver it the same day and it was a lie. So my husband had to drive out and get the package. I don't understand why anytime I get a package from FedEx they never ring the doorbell, they just leave it sitting on the porch. The representative told me that they do not knock on doors. They only ring doorbells. So if someone doesn't have a doorbell and FedEx doesn't knock how are we going to know that you were at our house. I guess I'm supposed to sit on my porch all day long waiting for them to come.

On Thursday of last week FedEx delivered a 42 in child gate to my door. I wasn't home. They left it. On Monday another package. I wasn't home again. They left it. On Wednesday, they wouldn't another package because I wasn't home. Thursday, the same thing. I called customer service and they said it was at the driver's discretion because I live in an apartment complex (coop). That same day my neighbor wasn't home but FedEx left her package. I was told I had to be home to accept OR they would send it back to Amazon. I couldn't take off of work so they sent my package back.

I spent a week battling with FedEx over a package that claimed to be 'delivered' to my front door but never was, that they'd delivered it to an imaginary address that I don't think even exists (my house number + 1/2). This was after three phone calls (after each of which they said they'd call me back within 48 hours and never did, I always had to call them) where they basically said, "We delivered it to your address, we'll tell the driver to go look tomorrow."

Fedex ground in staten island - I am a FedEx employee & I will never ever use FedEx to ship my packages. I asked for a signature. They didn't get one. They left a pretty big package on someone's porch without even thinking twice. They were very nonchalant with me over the phone like it was my fault and just because the driver thinks he remembered dropping it off that was good with them. What I had sent was something personal and handmade and now they're just out there wherever. Well I have learned my lesson from now on strictly UPS or USPS. Never again FedEx.

Ordered $800.00 worth of items. When I placed order - company stated would not ship out until 14th of January. This worked out great because we would be on vacay from 3rd through 10th. Well apparently items shipped early. FedEx left my 800.00 Horchow bedding in a bag next to my mailbox. (I live 400 ft back in the woods.) Had another delivery today, and the driver actually drove up my drive to deliver and he explained that he was worried last week that the drive was icy and stated they can use judgment when delivering. Are you kidding me? UPS/USPS actually walk the packages to my porch if bad weather. I called cs and calmly asked who would have been responsible if items had been damaged or stolen? And she said the supplier. Really?

Fedex tracker said my package would be here jan 14 2015 before noon. I was supposed to finish my motorcycle with those parts then they changed the date on the screen before my very eyes to jan 15 2015 which kinda pissed me off but not much. Then it said the arrival of my package would be before noon and it has still not come. Please fedex do not tell me my stuff will be here on a date if you can't half ass guarantee it. Your estimates are awful and I paid 31 dollars to have it shipped here 1 business day my **. It's taken you guys what 4 days for a 1 day delivery. I ordered it sun so if you guys don't work that day, but it was picked up at 11am the next day. I could have drove and picked it up and had my motorcycle fixed and you guys would still be goofin' off. Don't make people pay 31 bucks if you can't get our money's worth.

FedEx claims they delivered a package but I was home and no one came. I live in a rural area so I would have definitely noticed. I've been calling and calling and get no help. They said it didn't pay to file a claim because the tracking number says it was delivered. The sender will not file a claim so I'm out $220. Thanks FedEx.

I requested a delivery for my package when instead it was held at a FedEx location. When I asked why this had occurred I was told "I don't know. It just did." Great communication skills FedEx. I talked to 3 different people and pretty much got the same response and not one of them offered to have it delivered. I was told I have to pick it up for an error that happened on their end. Horrible service!

They told my daughter to send a package to a business via home delivery. This was on Friday for a Saturday delivery and the driver never even tried to deliver it because it was to a business. The next problem is that since they did not deliver it on Saturday as paid for, they were not able to deliver it until Tuesday because home delivery is not open on Monday! So a package from San Diego to Anaheim, 100 miles, took from Friday until Tuesday to get to me. On top of all this, they make you jump through over 1 hour on the phone to even try to get a refund. Now this is great service.

I sent my son over 150.00 worth of birthday gifts along with the delivery cost of 33.47 adding up to almost $200.00 on January 2, 2015 (what a great start to the new year)! Fed-ex did not knock on the door, 3 people were home all day for two days. A signature was needed for the package so even if they just left it there they are still wrong and responsible for a lost or stolen package! So for their negligence we as customers have to go through a long drawn out ordeal just to get the answer "we are sorry and your claim was denied". I am more than positive that the delivery man or women was not fired or reprimanded! LAWYERS will be getting involved and I will keep all of you posted as well, for I know all of you have been going through the same or similar issues with Fed-Ex!

I wanted to send a book as a gift to a friend in Canada. I packaged the book and went online on FedEx.com to print a label and then printed and pasted it on the package. I called FedEx to schedule a pickup, and they informed me I must generate a commercial invoice for my gift! I was told I can issue my own invoice, so I did it in triplicate as I was told, and then took the book and the invoices to Parcel Plus, an authorized FedEx location in Alexandria, Virginia on Thursday, January 8, 2015 to be shipped by FedEx International Ground and was assured it will reach my friend by Wednesday, January 14th. I asked them specifically if I needed anything else and was told no, it was all fine.

I will NOT ever use Fedex again for any shipping for personal or business use. I was extremely let down with the customer service of Fedex. I would also NEVER recommend them to anyone. I was met with several rude customer service reps right off the bat when trying to schedule a pick up at our location for an international shipment.

My dad died just before Thanksgiving (my mom passed about 3 years ago), and one of the items in their house that I wanted to have is a beautifully and intrinsically hand-carved wooden swan that they had purchased when they lived in Hong Kong. It was about 15 pounds, and about 2 feet in length. I took the swan and a few other small items to Pak Mail in Seneca SC to have them shipped to me at home, and I emphasized to Andrew at Pak Mail how fragile this swan was in particular. The wood itself was not fragile but the long swan neck could be broken if it was abused. Andrew assured me that they would pack the shipment with the utmost care and ensure its safe delivery. The shipping alone was about $185. I insured the shipment for $200, thinking that even if the swan arrived slightly damaged, it should be able to be repaired by a good woodworker for about that amount.

This company is just the worst one could deal with. They are liars and crooks. Delivery is never on time, packages do not arrive and it is never the fault of the company. These people are just terrible. Do not do business with them, I know I never will again nor buy from a site that uses them as a carrier. Ship at your own risk because the employees of this company really do not care and not honest to say the least.

I’m an eBay seller for over a year now. Ship antique lamps out of the country using USPS, no problem. Ship within the states using FedEx and the lamps and shades in two separate boxes completely destroyed. The boxes arrived damaged on top which were wet and torn per the receiver. The porcelain lamps broken and the lampshades torn and bent. Boxes marked fragile, packed with peanuts after carefully wrapping lamps and shades protected using moving blankets. Company customer service and management says they can't be responsible for damaged items received. Furious that they are a shipping company that won't take responsibility for fragile items received in condition they were in and the boxes shipped in looking like they'd been through the mill. WARNING: do not ship your fragile items with this shipper. I won't use them for anything. They have poor customer service and all they care about is getting items there, not the condition which they arrive in. Absolutely horrible!!!

October 15th FedEx delivered a package to the wrong address. It was delivered next door, to the wrong address. Someone there took the package. This was the neighbor's son, a known thief convicted felon. FedEx claims they made a porch delivery. They did to the wrong address. I have a 100 pound guard dog, he is always in the yard. FedEx normally blows the horn, did not this time. I never got my package. I filed a complaint with FedEx. They told me they made a porch delivery. Told them yes to the wrong address. Would not admit to the wrong address. Ask to have the driver come out and show me how he got past my dog. No, this didn't happen, I watched him take the package next door. I thought my neighbor got a package. Neighbor told me no he didn't get a package. Is not expecting any package.

I live in a very easy to find address, well marked with no hazards. They deliver to the wrong address or not at all. They do not care. Simply an extremely poor delivery service. If the Seller/shipper uses FedEx I have to try to get them to ship with another shipper or pass them by. Not good for internet commerce.

A signature is not required for a small shipment from Macy's, but the driver will not leave the package on my covered front porch. First attempt I was surprised that the package was not left since no sig. required. Second ALLEGED attempt was on New Year's Eve, where I waited all morning for the package, only to track the package and see that he CLAIMS he was here while I was still home. He lied, as he was not here. I called and told them that it is OK to leave the package on the porch, and also informed them that the driver falsely logged a delivery attempt (for which they seemed entirely indifferent). Third attempt was early in the morning, but knowing that I left instructions to leave the package, I didn't bother to drop what I was doing and answer the door. Guess what? No package. I called again and asked why he didn't follow my instructions. CS rep. says "It is up to the driver's discretion to leave the package." I asked what criteria drivers use, and she said, "At his discretion." I don't even know what that means. In 15 years at this home, NO carriers has EVER refused to leave a package, including Fed Ex! What is Fed Ex up to? They are intentionally failing deliveries in order to get sender's to pay for a re-ship?? Something is not right here. I had to call Macy's and ask for a re-ship.

I shipped a laptop. FedEx crushed the box - physically broke the laptop. I filed a claim. They denied the damage - denied paying for their careless handling. I'm attaching picture of damaged laptop and crushed box. It's so stupid and irresponsible for FedEx to deny such a clear evidence. It sounds like FedEx has formulated a set of excuse on how to blame customer and deny paying for their careless handling. I'm writing to tell FedEx management how much I hate them and will not use their service again.

So, we live in an apt complex. UPS is not bad. Go online, keyboard, keyboard, keyboard and voila! You don't have to sign for everything in person. Pkgs are left in vestibule, sometimes delivered right to door, if UPS driver can get inside. Nice service. Fedex? Yuck!!! Even when you call/go online, no can do!!! They promise they will get note to driver w/ our telephone number!! WE ARE HOME!!! We just need driver to take the second to call and we will hurry down to sign. NOPE!!! Not happening. No call. No eta. Driver sees apt complex and SLAP!!! Wait another day!! I realize being a Fedex driver is a ** job, but do they HAVE to be SO obvious that it is? Least effort possible! Either let us give permission to leave the pkg or call and we will bound downstairs to sign! No win. No dice.

Package (Xmas gift) was supposed to arrive Christmas eve. FedEx left a door tag late at night stating "please pick up". I go to FedEx the next business day and they don't have it. It's out for delivery, but they told me to "Please pick up" on the card. I wait all day for delivery, only to find another door tag on my building saying "Please pick up". The next possible day I go to FedEx to pick up and it's out for delivery again. I am irate. How hard is it to deliver a box of toothpaste and cards from amazon? UPS and USPS have no problem. Even FedEx corporate confirmed that signature is not required. Incompetent and lazy driver. Just fire these incompetent drivers. I need to be compensated for the hours wasted chasing my package around the city. I've made a formal complaint to one of the managers, he even gave me his cell phone. Let's see if they can manage to deliver my package 5 days overdue.

I shipped a package valued at $84.75. Shipping cost was $17.00. FedEx lost the package. I filed the requested forms for the merchandise and shipping cost. FedEx said they would reimburse the cost of the merchandise but not the shipping. They suggested I go to their local agent through who I shipped the package. I see no reason why I should have to do one other thing to correct their mistake. The shipping cost should have been reimbursed with the merchandise cost.

I made a purchase (Christmas gift) with overnight as the delivery method, giving it a day leeway for unforeseeable problems... I just received my order (two days late). The package was damaged in route, with a huge hole that had been patched up by FedEx with paper and tape (I've taken pics if needed), and one of my items missing... I received no call, no explanation, no apology. I understand that things happen. I understand the hectic time of year. I am extremely dissatisfied with both service received and the customer service involved. The company that shipped the items, however, has been fantastic! They have compensated for FedEx's lack in attention to detail...

We were expecting a delivery. Never showed up. Me and my wife both were home. I check tracking, states it was delivered. How is that possible? Me and my wife both were home. I submitted a claim and after calling them twice, they deny the claim stating the shipper did not require a signature so they are not liable.

Well I was suppose to receive a package in 2 days. And it was at the FedEx facility on Friday the 2nd day, but being it was Dec. 26 "not a work day" but they are at work. I couldn't pick up my package I had to wait till delivery on Monday. "It was in a container and not a priority". It also doesn't give you an option to hold for pickup on that Monday neither. So they can pretend to knock and leave a slip like always! Far from efficient like UPS....

I posted a complaint last night about what I considered an epic delivery fail by FedEx. But to their credit, they made it right. FedEx at my door 9:00 am Christmas morning...Kudos and thanks.

I ordered a package delivered overnight. They attempted to deliver yesterday (12/23/14), but no one was home. They voided the signature section, so I would have to be home for delivery. I called to change that and they would not. I also asked that they give me a deliver time for 12/24. They told me it would be after 4pm, likely. They came at 1:30 when, again, I was not here and would not leave the package. I then called and asked for a 2nd attempt. They said the driver would likely make it back and they would call w/in two hours. I called them after 3 hours and was informed I would have to drive to their office to pick up the package.

As a small business, we ordered two critical parts to be delivered next day by 10:30 am. They never arrived. We called them today, and were told that they were on a truck, but could not tell us when we would get them, in fact, we may not even get them today! I called the presidents office - 901-818-7500. After pretending to try to help me - they came back to me with the same response. We paid a premium price for a premium service - and received nothing. I was told I could file on a claim on FedEx.com, but instead, I think I should file a consumer fraud case, as they never delivered what I paid for.

I am the person who would rather write about a job well done than what I'm going to share. It starts out that I sold something to a customer for his 10 year old son in Florida for Christmas. I use usps or on occasion UPS but the customer wanted to overnight the package and be billed to his FedEx account. I agreed to give it a go only because it was Dec 22 and I wanted the boy to have his package in time for Christmas.

Would not recommend their service to my worst enemy. Only given one star because I can't leave 0. They shipped my package to the wrong STATE! When I contacted the 1800 number I was told they did in fact have the correct address and maybe the driver got confused. I was literally asked to PROVIDE THE DRIVER WITH DIRECTIONS! How does a shipping company not know how to use a GPS? Even a supervisor could not provide me with a logical answer as to why my package was not here. I will never use their "service" again.

Ordered some gifts online. Estimated delivery date says Dec. 19th, until you click on tracking, when it is Dec 26th. A quick look at the shipping history shows that our package is playing tourist. First arrives in Atlanta, Ga, departs after several hours. 3 days later it shows it arrived KANSAS CITY, KS. Checks in at POTTER, NE. 24 hours later it's in NORTH SALT LAKE, UT. Just past 10pm, in transit THE DALLES, OR--- the state of delivery! Just a few hours from my house, so it'll probably be here tomorrow! Yay! But, for whatever reason, the next day it's in MAPLE GROVE, MN...wtf? Minnesota? More than a day later... MAPLE GROVE, MN. The next day it's made it to TERRY, MT. It visited LIMA, MT & then made its way back to Utah (Willard) in one day. Yesterday it's in EDEN, ID. Today it's finally made it back to Oregon. Now, how is this manner of shipping efficient?

I own a business. I Ordered $2,300 boat covers custom made. It took a few weeks to make and when shipped, I tracked the progress of the delivery. Delivery was for today and the website stated it was on the truck at 7:30 am to be delivered today. At 5:20 PM I called FedEx to inquire as to what time it would arrive. They said they deliver up to 8 pm and had no way to contact the driver. (That was a lie.) I rechecked the tracking and it now said it was delivered it was not. (another lie)

Received a phone message from Fedex stating delivery would be made the next day with required signature. I stayed home all day not to miss the delivery, but it never came. When I tracked the package the delivery was now scheduled for the following day. Called to have Fedex deliver to a local Fedex office, they would not do that. I want to be reimbursed for my shipping cost.

I can't understand the routes they take. I have a package coming from Chantilly, VA that went 70 miles north west to Hagerstown, MD then 21 miles back south to Martinsburg, WV just to end up going north east to Bel Air, MD, another 114 miles. The distance from Chantilly, WV directly to Bel Air, MD is only 90 miles. MAKES NO SENSE. No wonder some of you have your packages lost.

FedEx delivery driver didn't want to walk up the ramp so marked business as closed. We are open 24 hours. Called to make a complaint and they were insisting no one was at the business. FedEx has the WORST service and continually fails with delivery.

FedEx failed to deliver my two packages twice. The first time: No delivery, no tag. I checked their website tracking service: delivery exception, "incorrect address". I talked with their customer service and confirmed with them that they indeed had the correct address all along. Customer Service rep informs me that a 'note' has been made that the address they have is correct and that they can continue with delivery tomorrow. What?? The Second day: No packages delivered. I checked their website tracking service: delivery exception, "no one available to receive package or business closed". My packages do not require a signature and the delivery address is a private residence. I talked with their customer service and they confirmed this and said they would make a note that the address they have is indeed the correct address (again). At this point I demand to speak to their Manager. After rehashing what I've just described to the Manager, this person asks me to give her directions to my house. Yes, you read that correctly: I'm giving Federal Express directions... over the phone... to my house. My house is one right turn and one left turn and approximately four miles from a major interstate exit. As of this writing I STILL haven't received my packages.

This complaint is about the theft of my US passport while in the custody of FEDEX and FEDEX's negligence towards my security and unwillingness to refund me for expenses incurred while obtaining a new passport and visa. I filed a complaint with Fedex (FEDEX CLAIM NUMBER **).

I'll start with the first one. A few months back I ordered online and the packages were to be delivered through fed ex. Received the tracking number and expected delivery date. Well the day came and went. No package. Checked the tracking number and said item was delivered. Hmm. So I called fed ex. All I got was that it was delivered and I would gave to file a claim. Long story short. Two days later my neighbor who I barely knew at the time said they had a package for me. Fed ex stated that because I wasn't home they delivered it to my neighbor and they even signed for it. Wow!!! That was a 200$ item.

Two days in a row I have waited on a package. Each day the FedEx site says "Deliver Exception". When I called to complain they told me the driver would have left a Notice. Both days I was here and on the second day I was in the front yard when the Website said the delivery was attempted. There was never a Notice left. A delivery truck did not come by and did not stop. I have been here for over 13 years and UPS has never done this but FedEx has this problem frequently. They need more trustworthy drivers.

Fedex thought my house was the neighbor's. The neighbor signed and realized was the wrong address. Since she signed it was considered delivered but the fedex guy took my package back to fedex location that is not very close to my house. Now I cannot schedule another delivery or a rerouting of my package because it is considered "delivered." I tried to go to the Fedex location to get it but couldn't find the location and they said there is nothing they can do to reroute the package because it is considered delivered. Great Fedex! When I asked the Fedex guy to come after my work hours he said he could not schedule a delivery but at the same time he required a signature, which means I have to stay the whole day at home waiting for a package or they will wrongly deliver to a neighbor and consider it delivered! Fedex, I am hating you right now! I am going to remember not to use Fedex again.

FedEx was to deliver a package to my home. Contacted customer service four times and requested they contact the local dispatch for information on delivery. On four occasions I was told the package would be delivered before 3. I had to leave the home for 10 minutes at 3:05 PM, I made this very clear to each individual I spoke with, they communicated this with the driver. I left my home at 3:07 pm and arrived back at 3:15 pm. The driver magically came at 3:12 pm, the exact time frame he was communicated that I would not be available. For a 12-hour window I have made myself available in the home to wait for this package, explaining that just under 10 minutes I would not be available. This very short time frame was communicated directly with the driver and he magically arrived during that exact time frame. There was a detailed note on the door requesting the next door neighbor received the package, this was verified as an option with customer service. I personally feel this was done on purpose and do not understand how a company expects individuals to wait for their entire day and will not leave the item as requested and communicated directly with them. I will never use FedEx for anything again and now fully understand why so many people are so dissatisfied with their service. This is beyond poor customer service.

The package damaged was sent to me by a reliable Ebay & was clearly damaged by Fedex. Fedex failed to even pick up shipment- made me (recipient) photo damage & claimed box was not sufficiently damage to have damaged the item. The box was extremely heavy cardboard & you could see where something had been dropped on it that bent the INSIDE of the box. The box around the item was also damaged. I've used Fedex for 35 years and lately they seem to just routinely deny all claims even when they are valid.

I've spent the last thirty five days contacting FedEx nearly every day trying to get an envelope delivered to Brazil. The staff has been completely unhelpful, poorly trained and lacking in a general understanding of service. I've made more than thirty phone calls to FedEx to try and get the package delivered. No one at FedEx ever called me back to try and help solve the situation. Now, after six phone calls asking for the package to be returned, I am just now told that I have to pay to ship back the back they failed to deliver! I will not be using FedEx for future shipping needs.

FedEx left an email that a package that required a signature would be delivered today, 12/10, so I made arrangements for someone to be at my house. When the package didn't arrive, I called and was disconnected twice! On the 3rd call, I was told that the package didn't arrive in Phoenix when they expected, so it would be delivered on Friday, but would give no estimate on AM or PM. This has been a horribly frustrating and inconvenient experience. FedEx customer service is the worst at all levels.