FedEx Reviews

I ordered a Samsung tablet which was delivered via FedEx. Unfortunately Samsung requires a signature for their deliveries, and the delivery driver did not leave any notice of attempts. After checking the tracking information to see why it had taken so long for shipment, I saw that FedEx had sent the package back to Samsung. I never had the chance to reschedule a delivery or pick it up at a facility as I never knew that the package had arrived. Terribly unprofessional customer service.

Unbelievable customer service. Customer service is only an oxymoron when you are speaking about Fedex. I recently had surgery and ordered medical supplies being shipped via fedex. I paid extra so I would have them. I had noticed that for whatever reason Fedex was not delivering to my address and instead delivering to a separate address at the leasing office. So, I called fedex because I do not presently have access to my leasing office. I asked what I needed to do to make certain delivery came to my door. I spoke with a guy that told me to register on the Fedex site and fill out a preference form, which I did. He told me he sent an email to the manager and it was taken care of.

I sent two small supplement boxes to Turkey. They didn't inform me that a prescription is needed by the customs of Turkey. So the customs of Turkey seized the package. After several callings somebody from FedEx called me last week and said "we are going to return back the shipment for free and will give you back the credit of shipping costs." After one week nothing happened till today that I called them to update me.

On two separate incidents items were left on the porch. The first item was a work debit card and, the second was a phone. The deal is he never rings the door bell and there is someone at home at all times during the day! The first item I had no idea it had come and just happened to see an envelope on the porch. The phone I knew had been shipped and had someone watching for it throughout the day. It was found on the porch. I would appreciate it the driver would please make an effort to do his job correctly.

For two days I have been told my package would be delivered and since it required a signature, someone had to remain home and now have been advised that it may be delivered tomorrow requiring an adult to remain home to sign for same. FedEx does not seem to care how they inconvenience you. Someone must now be home for some three days.

Paid $25.75 on Monday for an important document to get to my client overnight. He lives 220 miles from me. Next day, FedEx's tracking site revealed the envelope packet was still in Memphis (1200 miles away) and clearly was not going to get its destination overnight. We called FedEx, CS was rude and non-cooperative. I made alternate arrangements for the document to get to my client a day later. FedEx finally delivered the envelope on Thursday and charged the credit card $25.75 for delivery. I disputed payment and told my credit card company to pitch FedEx a shutout. My credit card company wants to pay FedEx something. I went to a lot of extra trouble and expense when they failed to get it there overnight as per our agreement. They should get $0.00, whether they uselessly delivered the envelope three days later or not.

I wish there were an option for none stars to rate my horrible experience! I paid for international priority shipment and my package is being handled as a non-priority. When I went to the FedEx office to ask how long will it take for the package get to its destination, they offered me 2 options: the first one, "the following Monday" and the second one "the following Wednesday", in other words 8 days or 10 days. Anyway, I didn't hesitate to choose the first option, even though it was ridiculously expensive because I really needed that package to be there as soon as possible. There is a big chaos going on in my country right now and it's almost impossible to find even the most basic stuff you can think of such as food, medicines, you name it.

I paid $73 to have a package delivered overnight. I don't think anyone would want to pay $73 for overnight delivery just for the fun of it, not unless they need it by the next day. I received no email stating doing to whether FedEx was not operating. To remind you UPS was running US Postal Service was running and our garbage man was running, oh no not Fedex. And to tell you, the weather was not that bad.

I scheduled a FedEx pickup last week (my confirmation #: **). Nobody showed up. Next day I called the call center and explained them the situation; they told me they would come that day. Again, nobody showed up and called for the notice. Then, I left the package in a FedEx box. Now, I am trying to track it. Apparently, it is lost. Yes, I am super angry!

I was expecting a package. Scheduled delivery date was Friday. I noticed that the apartment number was missing so at 7:30 am I left a notice downstairs by the front door for FedEx to ring my bell or my neighbor's bell for the package. I called Customer Service to try and have the apartment number added on. The rep told me it could still be delivered without it. I waited all day and...nothing. So at 5:30 pm I called FedEx again the rep told me delivery men are usually out making deliveries up until 8 pm. She "attached the apartment number to the package and also called the station so that the station can notify the driver of the apartment." This was at 5:40 pm. I tracked the package at 7 pm and it stated that the package was unable to be delivered due to missing apartment number.

OK so this is not the first time this has happened. I knew my package was being delivered but the Fedex driver didn't knock or ring the doorbell and I opened my door to discover my package outside my door. Is this Fedex usual practice because anyone passing could take a package off my door steps. They need to educate their lazy drivers.

Tracking ** Claim ** - Today I received a letter from this department saying the claim above was denied and asking for more pictures if I wanted to reopen the case. First of all, is not a matter of reopen the case, is a matter of FEDEX doing its job properly. I filled the claim form with the address where the broken item is, the name and phone of the person who is holding the item in order to allow FEDEX to verify "in loco" the damaged it caused and FEDEX did not.

After retrieving the last few items I was unfortunate enough to receive through FedEx at nearby neighbors houses. Now it seems they have dropped an important package off and have no idea to whom or even where they dropped it off. After searching the neighborhood they tell me the driver can not remember where he left it. Mind you this was only an hour and a half after they say it was dumped off. I had been vigilantly waiting for the truck because of mishaps. In the past there was no sign of any truck on my 2 block long street the entire day. Anyone who uses them to ship to their clients is resigning them to an inferior and inept service.

I ordered some tickets for DAYTONA 500 for 2/22/15. They left the shipper on 2/12. Plenty of time right? Wrong if you ship FedEx. They arrived in Knoxville TN Sat 2/15 with a ETA of Tues 2/17. Knowing a storm would be coming in a few days you would assume a company would try to get ahead of it. You have it deliver it early or not. Storm comes thru no delivery, I gave them that I work for USPS and things were hard on us but we delivered. Thursday I was starting to panic called FedEx and their customer service said someone at the Knoxville location would contact me. Fri morn no response yet.

Both Fedex and the US Postal Service often fail to drive the short distance to our front door to deliver packages. Instead they leave them at the mouth of the driveway or deliver to another address entirely. I have had an untold number of packages left at the post office across the street without a note. They just get returned without anyone bring accountable. Customer service attitudes are obviously beyond caring. They sound burnt out. I'm sure they hear nothing good. I'm sick of it.

Today is February 20th 2015. I finally got my package that was being delivered by FedEx over a week ago. I got a call back 2/11/2015 from a FedEx rep to get clarification of where I live. I gave the clearest instructions that even a monkey could follow, and they stated that I would get my package that day. The following day I called and was assured that it would be delivered 2/12/15 which it never did. Again I called the following day 2/13/15 and I got the excuse that the driver "got lost" and would be delivered that day, never did. 2/14/15 I call up and was told very rudely "we don't do home deliveries Saturday through Monday" so I called Tuesday 2/17/15 again excuses start flying about bad weather etc and how it is businesses that get their packages first but was assured that I would get it that day, never happened.

Ordered a package for next day delivery. It's been three days, no package then I get this lie about weather conditions - more like getting high on job and not doing job. If you ask me...never will use FedEx again.

FedEx does not provide efficient customer service. I requested full notification of the status of my package via their website. I waited for a guarantee delivery of 3 pm until 6 pm. I received no notice and after calling, a so-called weather delay was given as the source of the non-delivery even though it had arrived at the distribution center the night before and went out for delivery in the morning. The package was returned to the facility before 6 pm. I spoke with customer service and since the facility is only a few blocks away, I offered to pick up the package. She stated that once it was unloaded, I could pick it up which could take two hours. I waited and called to check the status, still no notification via their website and was told that I could not pick up the package because it would not be unloaded from the truck. Very disappointing and I personally will not choose FedEx as an overnight delivery service.

Three times in past 6 months FedEx overnight delivery has been a two day delivery and only after many phones calls to FedEx. Memphis location cannot handle shipments and every time they have blamed it on the weather, even when there are no weather issues anywhere along the route. The truth is they do not get it processed or load it on the planes in Memphis. Having an account for years I have only seen this unreliabilty this past year. They look and grab at any excuse for their failures.

I ordered a TV from 3 hrs from my home weeks ago. Last Sat it showed on the truck less then an hour away coming here, Tues morning and no TV still. So I call and I'm told for sure it will be here today. 4 pm same day I call, they aren't delivering today and can't tell me why. I have never got a package on time when it's coming from FedEx, worse delivery service ever. I will never order another item that uses FedEx.

My wife's Valentine gift was shipped via FedEx. Because the shipper could not find my home address in their database, the gift was shipped instead to the local Post Office, which closes at noon on Saturdays (Val Day fell on a Sat this year). When I discovered this problem, I phoned FedEx and asked them to divert the gift to my nearby home address (FedEx has delivered many packages there so I knew that they were able to find the location). I spoke to FIVE different FedEx agents during the day in Salvador, Dominican Republic, El Paso TX, Georgia, and finally a member of their "consumer advocate team" in Bristol VA. named "Kim".

I will not be using FedEx for my personal deliveries any longer, and I am going to phase my business out of using them for deliveries as well. I had 4 packages to be delivered to my residence this past week, and FedEx couldn't even get one of them right. The worst was that I had paid for delivery next day by noon for 2 of those packages and they didn't show up for more than 2 hours after the deadline. Once they did arrive, the driver was rude and then I was told by customer service that I can't even file a complaint or request a refund for 3-5 days. I had to call back to customer service 3 times in the next 2 days about other packages and each time the representative was rude and not helpful. I'm extremely disappointed, and even a little disgusted at the service from FedEx.

I ordered some items from Zale Corp for Valentine day gift. Tracking record shows the item left on Feb 7, 2015, supposedly delivered on Feb 11, 2015 at 2:11 PM at the front door. I did not see the package. I have camera at the front door, when anyone comes, I get an email with picture with time stamps. I explained to FedEx that I do not have the package and no email was received around 2:11 PM on Feb 11, 2015. This is a proof that the driver must have misdelivered it. FedEx said the delivery driver would contact them and they would let me know.

I spoke to the driver the night before delivery. I placed a 16"x16" sign out front along the road for the driver to see. He knowingly delivered my package to an address he knew was not right. The package was coming from Pep Boys with my starter in it. My truck is at a towing and storage yard in which I have to pay daily storage at $50.00 per day. My package is now 6 days late, a whopping $300.00 so far.

I have delivered packages for FedEx for 16 years. It was great when I started, but it has gone down the toilet. Management doesn't care, all they care about is that the package has left the terminal and it's not their problem anymore. They only care about their numbers and their bonus. There is no teamwork between them and the drivers. I like what I do, delivering to customers and try to take care of my customers, but management has made the job harder than what it is and tell you that you are doing the job wrong when they themselves have never gotten behind the wheel and delivered 100 plus stops, I can barely have a conversation with customers.

I am so livid! I ordered a pair of boots on sale 60% off from Neiman Marcus. I received an order number from NM as well as a delivery date of 11 Feb 2015. That was great. I was going out of town for a few days from Feb 4th and would be back on the 8th February, well in time to stay home for my package to arrive. I got home on Sunday night, checked emails and there was a FedEx delivery notification in my email advising the package was delivered 6 days early on the 5th February. No package. I looked all around the yard, asked neighbors, nothing. My husband was home that day and said nothing was delivered and he would have heard the doorbell or knock at the door, but FedEx did NOT deliver anything. I called Neiman Marcus immediately and told them. They said FedEx would contact me the next day. I was told a claim would be filed and someone would contact me.

Ordered a pair of shoes from Bradford Exchange on 12/12/14, FedEx took possession of the package on 12/14/14. Package made it to Idaho on 12/17/14 then on 12/31/14 FedEx finally contacted USPS but THEY NEVER DID DELIVER THE PACKAGE TO USPS. I have contacted Bradford Exchange and the earliest that they can ship replacement is 6/15/15 which means they could arrive sometime before July if sent by any other carrier or never if shipped via FedEx. Tracking number still shows FedEx has custody of the package (in transit) and USPS confirms it was never delivered to them.

FedEx seems unable to deliver packages when they say they will. They have hauled packages addressed to me on their trucks up to 5 days without delivering. When they do deliver it is sometimes to a wrong address. They have thrown boxes over a six foot fence (it was a box of dishes) at the wrong house, they have claimed a new driver couldn't find my address. Maybe they need to follow UPS. UPS can find me! FedEx service in the Tulsa OK area is lousy.

Can I file a lawsuit against FedEx for taking too long to deliver my package? I mailed a package on January 5, 2015 and it still hasn't been delivered. I spent $110.00 to mail it to United Kingdom. They are just now asking for $245.00 in custom fees, etc. This is a small item I purchased on eBay. I was mailing it back to seller because it was a counterfeit. Paypal said they would refund my money once this package is delivered. Now Feb. 8, 2015, Paypal is saying case closed, out of time, done. So now I'm out the refund of $850.00, the amount to mail it $110.00 and in customs $245.00. All because FedEx hasn't delivered in a timely manner.

If I could rate lower, I definitely would. I mean, is there such a thing as negative stars? They should make it purely because of FedEx. My brother sent me a package, he lives maybe an hour and a half away. This package did not go from him to me (an hour and a half's time), it went from him to Minneapolis (6 hours away) THEN it went to me. Really? FedEx can't be more organized? That's not even the worst part..

The delivery guy left a box out in my yard on my grass. FedEx just dumps and run. I have had numerous deliveries left like this despite complaints. I am disabled and have a hard time carrying heavy stuff and I end up breaking open a large box and carrying in piece by piece when delivery guy just could have left it on my porch and they won't send delivery guy back to house to bring box to the porch. Businesses who don't provide adequate accommodation with wide aisles, etc state that this is how they accommodate the disabled - by having stuff delivered right to your door but not blocking the door itself.

Sent 2 days on Monday 2 Feb. 2015. Today is Feb 6 2015 - no delivery. Difficult to contact FedEx. Called multiple times 248 393 4432 - nobody respond for calls. Delivery scheduled on: 2-4-15, 2-5-15, 2-6-15. Perfect weather, no snow, very clear roads. FedEx you are scams of the world. I will never use again FedEx. UPS and USPS deliver always on time, no complains. My work depend on delivery parts for my shop. Customer can't wait so long. STAY AWAY FROM FEDEX - this is my advice.

Sent a package to my daughter's house. I have sent numerous packages via UPS, FedEx Ground and USPS, but sent this last one FedEx Ground. We have never had any problems, until this last time. She has a covered porch with a wall that blocks any hint of a package being delivered. Package was stated to be delivered but no package was ever delivered. Filled out the tedious claim form and it was immediately denied due that no signature was required. Basically, the driver has no responsibility when there is no signature, even though your package has a default amount of $100 value. We were told to fill out another claim form to see if they would reconsider. This is a huge company that does not stand behind its product. I have used this company in the past for other shipments, but after dealing with all of this red tape and lack of customer service, I will NEVER use them again.

Called customer service to reschedule my delivery. Was told they don't do that (LIE!) and kept getting transferred until I gave up and had 200-lb packaging to be held and have it picked up myself. (LIE: **)

Needed package for Friday and Saturday and definitely that Monday. How in 2015 can you not expedite or communicate better with customer. I will never order from a vendor that use fedex home nor would I recommend anyone else to.

I was expecting this delivery since last week, but I never get it due to missing apt number. Today it was the day of my supposedly delivery, so I've been pending and checking by the window since early morning. I live in a walk up building and I didn't want to miss my package. As the day goes, I sent many email notifications to track my packages with just one reply stating it was pending for delivery today, so after 4:30 pm I I decided to call them to know the status of my package. The shipper left the package in front of the door as per Fedex operator. HE DID NOT RING THE BELL, NOT SIGNATURE. I went down to the main door - NO PACKAGE, NOTHING. WORST COMPANY EVER.

So FedEx tried making delivery to my work at 4:43 pm on Jan 29th. 1.) My offices closes at 6. 2.) There are 3 other offices in this building. 3.) There are cameras inside and outside the office with no FedEx truck or delivery man in sight. 4.) No note of attempted delivery seen anywhere.

I went online to file out the necessary info for a pick up. The pick up address did not state NE (the direction of the street) only **. I then called for a pick up so I could correct the street address due to 4 6th streets in town (NE, SE, NW, SW). When your customer service man answered the phone and I told him the issued, he insisted on sending it to 6th street. After telling him at least three times, he informed me rudely that I did not tell him at the beginning of the conversation. His voice was already sounding pissed. When I state he was not nice, he sounded more pissed, gave me a confirmation # and hung up. This was the worst customer service ever. You need to take him off the phones and give him anger management classes. Confirmation #** AND I'm not sure that is a real number.

In all fairness to FedEx and despite my previous review, I finally received my mis-delivered pkg today. 1/26/15. I'm not sure if FedEx fixed this or if the person to whom it was delivered to in error finally realized it was not theirs and delivered it to my apartment this morning. Either way I'm grateful to whomever was responsible getting my pkg to me. I'm still waiting for FedEx to call me today with a follow up like the agent said they would; but nothing yet. It is now 3:10 pm PST so we'll see if I receive a later call.

Medicine from Texcare pharmacy is shipped thru Fedex. Fedex driver tossed package over fence to dogs. Dogs destroyed medicine and package. After repeated calls to Texcare and Fedex, it took over a month to get medicine. Fedex has tossed packages over the fence to the dogs at least 3 different times. First time was a bunch of AAA size flashlight batteries. I found them dog chewed and scattered. Lucky dogs didn't sicken or die. Another time, I caught a foreigner who didn't even speak decent English in marked Fedex truck in the act of throwing a package over the fence while dogs are near fence barking. When I griped them out about the medicine, they put my delivery on super slow, then left two notices on beware of dog sign. Both notices were backdated 2-3 days. Drivers make no effort to ring bell or make any noise, just quietly run up, stick notice up and run off. I ended up getting medicine delivered to doctor's office over a month late.

The package showed delivered on email. I went to where they said it was delivered and it wasn't there. I checked within 20 minutes of the delivery email, and live in a safe neighborhood. So there is NO chance it was stolen off my porch with my 7 dogs in the house. Even though FedEx says it was delivered to the correct house. All the houses look the same in my neighborhood. Deliver it to an Address next time. I had UPS deliver to the wrong house but they fixed it in 20 minutes. FedEx has been giving me the runaround for 3 days and I haven't even seen a real person yet and I guess that's how they operate. I still have no package which was dog food anyway. Now off to the store to overpay for some dog food.

If there is rain in the vicinity or the FEDEX driver has a "hang nail", I guarantee they will not deliver! Yesterday... our UPS driver made a delivery to our home, our mail was delivered, and our trash was picked up. Oh no, not FEDEX! Our package was on the truck for delivery (watched tracking) and instead we get an e-mail in the LATE AFTERNOON saying there was a "delivery exception" due to weather. Oh my, it rained all day yesterday... are you kidding me!

They are difficult to deal with. One person tells me one thing another person tells me something totally different. THEN when I get a special customer advocate she interrupts me EVERY TIME I start talking. I NEVER finished a single sentence with her. So I started asking for her supervisor and she got mad at me for interrupting her!! REALLY!? I DO NOT use FedEx and I wish companies that I dealt with did not use them. Had I known they did, I would have requested USPS or the post office.

This is an ongoing problem with the Sewickley PA FedEx. They knock lightly once on my urban apt. building which has no doorbell and no door tag is left. They have my phone number but never call. Many people have complained but FedEx doesn't care. Last year the driver claimed he left 2 door tags, which of course he didn't. I checked those numbers for the Sept. 2014 delivery. They were expired tag numbers from April and July at a time when I was out of the state from April to August and didn't place any orders!!!

My order was delivered but not at my house. I have a mailbox with the number at the end of my driveway and don't know why the driver can't find me. I'm 300 ft off McDonald Rd behind **. On the back half acre of an acre. I'm retired and was home all day. Service is not very good.

I had left my keys and had someone mail to me. Fed ex claims that it was delivered 1.13.14 yet my roommate is there and tells me, “No, there was no package.” (Funny how I always order stuff and nothing gets stolen) like ever with the usps/ups... I called them right after I confirmed and checked around that nothing was delivered. This is still going on. I been calling everyday and always is something new, that they send an email to the driver, that is lost, that is pending. Every day is some BS with these people. Worst carrier around, hands down. Their customer service /company SUCKS!!

One of the Greatest Cheaters and frauds working in the company. I have a shipment from Hongkong to India. The product is of Metal+Plastic material only which is a camera protector - we can consider it to be cover to the camera. I got a Customs Duty Invoice/Receipt a printout on a waste paper. The delivery person from Fedex is acting like he has no knowledge of why the said amount have to be paid. He simply say that I have to pay, then only he will deliver the said goods. Then I have asked him provide me a receipt stating that I have paid the said amount, then again he say that he is not authorized to give so. Leave this.

The FedEx person came to my house they did not ring my doorbell . My front door was open and the screen door was closed. He left a note stating that he had been here at 9:13 and when I called to complain because he did not ring the doorbell, they said he was there at 10:50. Then I called and the representative fixed it and she said he would be here at five to deliver it the same day and it was a lie. So my husband had to drive out and get the package. I don't understand why anytime I get a package from FedEx they never ring the doorbell, they just leave it sitting on the porch. The representative told me that they do not knock on doors. They only ring doorbells. So if someone doesn't have a doorbell and FedEx doesn't knock how are we going to know that you were at our house. I guess I'm supposed to sit on my porch all day long waiting for them to come.

On Thursday of last week FedEx delivered a 42 in child gate to my door. I wasn't home. They left it. On Monday another package. I wasn't home again. They left it. On Wednesday, they wouldn't another package because I wasn't home. Thursday, the same thing. I called customer service and they said it was at the driver's discretion because I live in an apartment complex (coop). That same day my neighbor wasn't home but FedEx left her package. I was told I had to be home to accept OR they would send it back to Amazon. I couldn't take off of work so they sent my package back.

I spent a week battling with FedEx over a package that claimed to be 'delivered' to my front door but never was, that they'd delivered it to an imaginary address that I don't think even exists (my house number + 1/2). This was after three phone calls (after each of which they said they'd call me back within 48 hours and never did, I always had to call them) where they basically said, "We delivered it to your address, we'll tell the driver to go look tomorrow."

Fedex ground in staten island - I am a FedEx employee & I will never ever use FedEx to ship my packages. I asked for a signature. They didn't get one. They left a pretty big package on someone's porch without even thinking twice. They were very nonchalant with me over the phone like it was my fault and just because the driver thinks he remembered dropping it off that was good with them. What I had sent was something personal and handmade and now they're just out there wherever. Well I have learned my lesson from now on strictly UPS or USPS. Never again FedEx.

Ordered $800.00 worth of items. When I placed order - company stated would not ship out until 14th of January. This worked out great because we would be on vacay from 3rd through 10th. Well apparently items shipped early. FedEx left my 800.00 Horchow bedding in a bag next to my mailbox. (I live 400 ft back in the woods.) Had another delivery today, and the driver actually drove up my drive to deliver and he explained that he was worried last week that the drive was icy and stated they can use judgment when delivering. Are you kidding me? UPS/USPS actually walk the packages to my porch if bad weather. I called cs and calmly asked who would have been responsible if items had been damaged or stolen? And she said the supplier. Really?

Fedex tracker said my package would be here jan 14 2015 before noon. I was supposed to finish my motorcycle with those parts then they changed the date on the screen before my very eyes to jan 15 2015 which kinda pissed me off but not much. Then it said the arrival of my package would be before noon and it has still not come. Please fedex do not tell me my stuff will be here on a date if you can't half ass guarantee it. Your estimates are awful and I paid 31 dollars to have it shipped here 1 business day my **. It's taken you guys what 4 days for a 1 day delivery. I ordered it sun so if you guys don't work that day, but it was picked up at 11am the next day. I could have drove and picked it up and had my motorcycle fixed and you guys would still be goofin' off. Don't make people pay 31 bucks if you can't get our money's worth.

FedEx claims they delivered a package but I was home and no one came. I live in a rural area so I would have definitely noticed. I've been calling and calling and get no help. They said it didn't pay to file a claim because the tracking number says it was delivered. The sender will not file a claim so I'm out $220. Thanks FedEx.

I requested a delivery for my package when instead it was held at a FedEx location. When I asked why this had occurred I was told "I don't know. It just did." Great communication skills FedEx. I talked to 3 different people and pretty much got the same response and not one of them offered to have it delivered. I was told I have to pick it up for an error that happened on their end. Horrible service!

They told my daughter to send a package to a business via home delivery. This was on Friday for a Saturday delivery and the driver never even tried to deliver it because it was to a business. The next problem is that since they did not deliver it on Saturday as paid for, they were not able to deliver it until Tuesday because home delivery is not open on Monday! So a package from San Diego to Anaheim, 100 miles, took from Friday until Tuesday to get to me. On top of all this, they make you jump through over 1 hour on the phone to even try to get a refund. Now this is great service.

I sent my son over 150.00 worth of birthday gifts along with the delivery cost of 33.47 adding up to almost $200.00 on January 2, 2015 (what a great start to the new year)! Fed-ex did not knock on the door, 3 people were home all day for two days. A signature was needed for the package so even if they just left it there they are still wrong and responsible for a lost or stolen package! So for their negligence we as customers have to go through a long drawn out ordeal just to get the answer "we are sorry and your claim was denied". I am more than positive that the delivery man or women was not fired or reprimanded! LAWYERS will be getting involved and I will keep all of you posted as well, for I know all of you have been going through the same or similar issues with Fed-Ex!

I wanted to send a book as a gift to a friend in Canada. I packaged the book and went online on FedEx.com to print a label and then printed and pasted it on the package. I called FedEx to schedule a pickup, and they informed me I must generate a commercial invoice for my gift! I was told I can issue my own invoice, so I did it in triplicate as I was told, and then took the book and the invoices to Parcel Plus, an authorized FedEx location in Alexandria, Virginia on Thursday, January 8, 2015 to be shipped by FedEx International Ground and was assured it will reach my friend by Wednesday, January 14th. I asked them specifically if I needed anything else and was told no, it was all fine.

I will NOT ever use Fedex again for any shipping for personal or business use. I was extremely let down with the customer service of Fedex. I would also NEVER recommend them to anyone. I was met with several rude customer service reps right off the bat when trying to schedule a pick up at our location for an international shipment.

My dad died just before Thanksgiving (my mom passed about 3 years ago), and one of the items in their house that I wanted to have is a beautifully and intrinsically hand-carved wooden swan that they had purchased when they lived in Hong Kong. It was about 15 pounds, and about 2 feet in length. I took the swan and a few other small items to Pak Mail in Seneca SC to have them shipped to me at home, and I emphasized to Andrew at Pak Mail how fragile this swan was in particular. The wood itself was not fragile but the long swan neck could be broken if it was abused. Andrew assured me that they would pack the shipment with the utmost care and ensure its safe delivery. The shipping alone was about $185. I insured the shipment for $200, thinking that even if the swan arrived slightly damaged, it should be able to be repaired by a good woodworker for about that amount.

This company is just the worst one could deal with. They are liars and crooks. Delivery is never on time, packages do not arrive and it is never the fault of the company. These people are just terrible. Do not do business with them, I know I never will again nor buy from a site that uses them as a carrier. Ship at your own risk because the employees of this company really do not care and not honest to say the least.

I’m an eBay seller for over a year now. Ship antique lamps out of the country using USPS, no problem. Ship within the states using FedEx and the lamps and shades in two separate boxes completely destroyed. The boxes arrived damaged on top which were wet and torn per the receiver. The porcelain lamps broken and the lampshades torn and bent. Boxes marked fragile, packed with peanuts after carefully wrapping lamps and shades protected using moving blankets. Company customer service and management says they can't be responsible for damaged items received. Furious that they are a shipping company that won't take responsibility for fragile items received in condition they were in and the boxes shipped in looking like they'd been through the mill. WARNING: do not ship your fragile items with this shipper. I won't use them for anything. They have poor customer service and all they care about is getting items there, not the condition which they arrive in. Absolutely horrible!!!

October 15th FedEx delivered a package to the wrong address. It was delivered next door, to the wrong address. Someone there took the package. This was the neighbor's son, a known thief convicted felon. FedEx claims they made a porch delivery. They did to the wrong address. I have a 100 pound guard dog, he is always in the yard. FedEx normally blows the horn, did not this time. I never got my package. I filed a complaint with FedEx. They told me they made a porch delivery. Told them yes to the wrong address. Would not admit to the wrong address. Ask to have the driver come out and show me how he got past my dog. No, this didn't happen, I watched him take the package next door. I thought my neighbor got a package. Neighbor told me no he didn't get a package. Is not expecting any package.

I live in a very easy to find address, well marked with no hazards. They deliver to the wrong address or not at all. They do not care. Simply an extremely poor delivery service. If the Seller/shipper uses FedEx I have to try to get them to ship with another shipper or pass them by. Not good for internet commerce.

A signature is not required for a small shipment from Macy's, but the driver will not leave the package on my covered front porch. First attempt I was surprised that the package was not left since no sig. required. Second ALLEGED attempt was on New Year's Eve, where I waited all morning for the package, only to track the package and see that he CLAIMS he was here while I was still home. He lied, as he was not here. I called and told them that it is OK to leave the package on the porch, and also informed them that the driver falsely logged a delivery attempt (for which they seemed entirely indifferent). Third attempt was early in the morning, but knowing that I left instructions to leave the package, I didn't bother to drop what I was doing and answer the door. Guess what? No package. I called again and asked why he didn't follow my instructions. CS rep. says "It is up to the driver's discretion to leave the package." I asked what criteria drivers use, and she said, "At his discretion." I don't even know what that means. In 15 years at this home, NO carriers has EVER refused to leave a package, including Fed Ex! What is Fed Ex up to? They are intentionally failing deliveries in order to get sender's to pay for a re-ship?? Something is not right here. I had to call Macy's and ask for a re-ship.

I shipped a laptop. FedEx crushed the box - physically broke the laptop. I filed a claim. They denied the damage - denied paying for their careless handling. I'm attaching picture of damaged laptop and crushed box. It's so stupid and irresponsible for FedEx to deny such a clear evidence. It sounds like FedEx has formulated a set of excuse on how to blame customer and deny paying for their careless handling. I'm writing to tell FedEx management how much I hate them and will not use their service again.

So, we live in an apt complex. UPS is not bad. Go online, keyboard, keyboard, keyboard and voila! You don't have to sign for everything in person. Pkgs are left in vestibule, sometimes delivered right to door, if UPS driver can get inside. Nice service. Fedex? Yuck!!! Even when you call/go online, no can do!!! They promise they will get note to driver w/ our telephone number!! WE ARE HOME!!! We just need driver to take the second to call and we will hurry down to sign. NOPE!!! Not happening. No call. No eta. Driver sees apt complex and SLAP!!! Wait another day!! I realize being a Fedex driver is a ** job, but do they HAVE to be SO obvious that it is? Least effort possible! Either let us give permission to leave the pkg or call and we will bound downstairs to sign! No win. No dice.

Package (Xmas gift) was supposed to arrive Christmas eve. FedEx left a door tag late at night stating "please pick up". I go to FedEx the next business day and they don't have it. It's out for delivery, but they told me to "Please pick up" on the card. I wait all day for delivery, only to find another door tag on my building saying "Please pick up". The next possible day I go to FedEx to pick up and it's out for delivery again. I am irate. How hard is it to deliver a box of toothpaste and cards from amazon? UPS and USPS have no problem. Even FedEx corporate confirmed that signature is not required. Incompetent and lazy driver. Just fire these incompetent drivers. I need to be compensated for the hours wasted chasing my package around the city. I've made a formal complaint to one of the managers, he even gave me his cell phone. Let's see if they can manage to deliver my package 5 days overdue.

I shipped a package valued at $84.75. Shipping cost was $17.00. FedEx lost the package. I filed the requested forms for the merchandise and shipping cost. FedEx said they would reimburse the cost of the merchandise but not the shipping. They suggested I go to their local agent through who I shipped the package. I see no reason why I should have to do one other thing to correct their mistake. The shipping cost should have been reimbursed with the merchandise cost.

I made a purchase (Christmas gift) with overnight as the delivery method, giving it a day leeway for unforeseeable problems... I just received my order (two days late). The package was damaged in route, with a huge hole that had been patched up by FedEx with paper and tape (I've taken pics if needed), and one of my items missing... I received no call, no explanation, no apology. I understand that things happen. I understand the hectic time of year. I am extremely dissatisfied with both service received and the customer service involved. The company that shipped the items, however, has been fantastic! They have compensated for FedEx's lack in attention to detail...

We were expecting a delivery. Never showed up. Me and my wife both were home. I check tracking, states it was delivered. How is that possible? Me and my wife both were home. I submitted a claim and after calling them twice, they deny the claim stating the shipper did not require a signature so they are not liable.

Well I was suppose to receive a package in 2 days. And it was at the FedEx facility on Friday the 2nd day, but being it was Dec. 26 "not a work day" but they are at work. I couldn't pick up my package I had to wait till delivery on Monday. "It was in a container and not a priority". It also doesn't give you an option to hold for pickup on that Monday neither. So they can pretend to knock and leave a slip like always! Far from efficient like UPS....

I posted a complaint last night about what I considered an epic delivery fail by FedEx. But to their credit, they made it right. FedEx at my door 9:00 am Christmas morning...Kudos and thanks.

I ordered a package delivered overnight. They attempted to deliver yesterday (12/23/14), but no one was home. They voided the signature section, so I would have to be home for delivery. I called to change that and they would not. I also asked that they give me a deliver time for 12/24. They told me it would be after 4pm, likely. They came at 1:30 when, again, I was not here and would not leave the package. I then called and asked for a 2nd attempt. They said the driver would likely make it back and they would call w/in two hours. I called them after 3 hours and was informed I would have to drive to their office to pick up the package.

As a small business, we ordered two critical parts to be delivered next day by 10:30 am. They never arrived. We called them today, and were told that they were on a truck, but could not tell us when we would get them, in fact, we may not even get them today! I called the presidents office - 901-818-7500. After pretending to try to help me - they came back to me with the same response. We paid a premium price for a premium service - and received nothing. I was told I could file on a claim on FedEx.com, but instead, I think I should file a consumer fraud case, as they never delivered what I paid for.

I am the person who would rather write about a job well done than what I'm going to share. It starts out that I sold something to a customer for his 10 year old son in Florida for Christmas. I use usps or on occasion UPS but the customer wanted to overnight the package and be billed to his FedEx account. I agreed to give it a go only because it was Dec 22 and I wanted the boy to have his package in time for Christmas.

Would not recommend their service to my worst enemy. Only given one star because I can't leave 0. They shipped my package to the wrong STATE! When I contacted the 1800 number I was told they did in fact have the correct address and maybe the driver got confused. I was literally asked to PROVIDE THE DRIVER WITH DIRECTIONS! How does a shipping company not know how to use a GPS? Even a supervisor could not provide me with a logical answer as to why my package was not here. I will never use their "service" again.

Ordered some gifts online. Estimated delivery date says Dec. 19th, until you click on tracking, when it is Dec 26th. A quick look at the shipping history shows that our package is playing tourist. First arrives in Atlanta, Ga, departs after several hours. 3 days later it shows it arrived KANSAS CITY, KS. Checks in at POTTER, NE. 24 hours later it's in NORTH SALT LAKE, UT. Just past 10pm, in transit THE DALLES, OR--- the state of delivery! Just a few hours from my house, so it'll probably be here tomorrow! Yay! But, for whatever reason, the next day it's in MAPLE GROVE, MN...wtf? Minnesota? More than a day later... MAPLE GROVE, MN. The next day it's made it to TERRY, MT. It visited LIMA, MT & then made its way back to Utah (Willard) in one day. Yesterday it's in EDEN, ID. Today it's finally made it back to Oregon. Now, how is this manner of shipping efficient?

I own a business. I Ordered $2,300 boat covers custom made. It took a few weeks to make and when shipped, I tracked the progress of the delivery. Delivery was for today and the website stated it was on the truck at 7:30 am to be delivered today. At 5:20 PM I called FedEx to inquire as to what time it would arrive. They said they deliver up to 8 pm and had no way to contact the driver. (That was a lie.) I rechecked the tracking and it now said it was delivered it was not. (another lie)

Received a phone message from Fedex stating delivery would be made the next day with required signature. I stayed home all day not to miss the delivery, but it never came. When I tracked the package the delivery was now scheduled for the following day. Called to have Fedex deliver to a local Fedex office, they would not do that. I want to be reimbursed for my shipping cost.

I can't understand the routes they take. I have a package coming from Chantilly, VA that went 70 miles north west to Hagerstown, MD then 21 miles back south to Martinsburg, WV just to end up going north east to Bel Air, MD, another 114 miles. The distance from Chantilly, WV directly to Bel Air, MD is only 90 miles. MAKES NO SENSE. No wonder some of you have your packages lost.

FedEx delivery driver didn't want to walk up the ramp so marked business as closed. We are open 24 hours. Called to make a complaint and they were insisting no one was at the business. FedEx has the WORST service and continually fails with delivery.

FedEx failed to deliver my two packages twice. The first time: No delivery, no tag. I checked their website tracking service: delivery exception, "incorrect address". I talked with their customer service and confirmed with them that they indeed had the correct address all along. Customer Service rep informs me that a 'note' has been made that the address they have is correct and that they can continue with delivery tomorrow. What?? The Second day: No packages delivered. I checked their website tracking service: delivery exception, "no one available to receive package or business closed". My packages do not require a signature and the delivery address is a private residence. I talked with their customer service and they confirmed this and said they would make a note that the address they have is indeed the correct address (again). At this point I demand to speak to their Manager. After rehashing what I've just described to the Manager, this person asks me to give her directions to my house. Yes, you read that correctly: I'm giving Federal Express directions... over the phone... to my house. My house is one right turn and one left turn and approximately four miles from a major interstate exit. As of this writing I STILL haven't received my packages.

This complaint is about the theft of my US passport while in the custody of FEDEX and FEDEX's negligence towards my security and unwillingness to refund me for expenses incurred while obtaining a new passport and visa. I filed a complaint with Fedex (FEDEX CLAIM NUMBER **).

I'll start with the first one. A few months back I ordered online and the packages were to be delivered through fed ex. Received the tracking number and expected delivery date. Well the day came and went. No package. Checked the tracking number and said item was delivered. Hmm. So I called fed ex. All I got was that it was delivered and I would gave to file a claim. Long story short. Two days later my neighbor who I barely knew at the time said they had a package for me. Fed ex stated that because I wasn't home they delivered it to my neighbor and they even signed for it. Wow!!! That was a 200$ item.

Two days in a row I have waited on a package. Each day the FedEx site says "Deliver Exception". When I called to complain they told me the driver would have left a Notice. Both days I was here and on the second day I was in the front yard when the Website said the delivery was attempted. There was never a Notice left. A delivery truck did not come by and did not stop. I have been here for over 13 years and UPS has never done this but FedEx has this problem frequently. They need more trustworthy drivers.

Fedex thought my house was the neighbor's. The neighbor signed and realized was the wrong address. Since she signed it was considered delivered but the fedex guy took my package back to fedex location that is not very close to my house. Now I cannot schedule another delivery or a rerouting of my package because it is considered "delivered." I tried to go to the Fedex location to get it but couldn't find the location and they said there is nothing they can do to reroute the package because it is considered delivered. Great Fedex! When I asked the Fedex guy to come after my work hours he said he could not schedule a delivery but at the same time he required a signature, which means I have to stay the whole day at home waiting for a package or they will wrongly deliver to a neighbor and consider it delivered! Fedex, I am hating you right now! I am going to remember not to use Fedex again.

FedEx was to deliver a package to my home. Contacted customer service four times and requested they contact the local dispatch for information on delivery. On four occasions I was told the package would be delivered before 3. I had to leave the home for 10 minutes at 3:05 PM, I made this very clear to each individual I spoke with, they communicated this with the driver. I left my home at 3:07 pm and arrived back at 3:15 pm. The driver magically came at 3:12 pm, the exact time frame he was communicated that I would not be available. For a 12-hour window I have made myself available in the home to wait for this package, explaining that just under 10 minutes I would not be available. This very short time frame was communicated directly with the driver and he magically arrived during that exact time frame. There was a detailed note on the door requesting the next door neighbor received the package, this was verified as an option with customer service. I personally feel this was done on purpose and do not understand how a company expects individuals to wait for their entire day and will not leave the item as requested and communicated directly with them. I will never use FedEx for anything again and now fully understand why so many people are so dissatisfied with their service. This is beyond poor customer service.

The package damaged was sent to me by a reliable Ebay & was clearly damaged by Fedex. Fedex failed to even pick up shipment- made me (recipient) photo damage & claimed box was not sufficiently damage to have damaged the item. The box was extremely heavy cardboard & you could see where something had been dropped on it that bent the INSIDE of the box. The box around the item was also damaged. I've used Fedex for 35 years and lately they seem to just routinely deny all claims even when they are valid.

I've spent the last thirty five days contacting FedEx nearly every day trying to get an envelope delivered to Brazil. The staff has been completely unhelpful, poorly trained and lacking in a general understanding of service. I've made more than thirty phone calls to FedEx to try and get the package delivered. No one at FedEx ever called me back to try and help solve the situation. Now, after six phone calls asking for the package to be returned, I am just now told that I have to pay to ship back the back they failed to deliver! I will not be using FedEx for future shipping needs.

FedEx left an email that a package that required a signature would be delivered today, 12/10, so I made arrangements for someone to be at my house. When the package didn't arrive, I called and was disconnected twice! On the 3rd call, I was told that the package didn't arrive in Phoenix when they expected, so it would be delivered on Friday, but would give no estimate on AM or PM. This has been a horribly frustrating and inconvenient experience. FedEx customer service is the worst at all levels.

I placed an order on 11/30/14 for a pair of shoes. According to FedEx, the shipping began on 12/2/14. My package spent 3 days being shipped around CA then another 3 days to make it across country. Now it has spent another three days in PA and, according to the tracking information it is literally going in a circle and the estimated delivery date has been changed from 12/9/14 to "There is no estimated delivery date at this time". I am now on hold with a "Customer Advocate, Mario" from Fed Ex and have been for almost 17 minutes. He has come back several times to thank me for my patience and just said that he thinks that this package has been delayed. Really? Now he tells me that he is sorry but he has confirmed that there has been a delay. (Are you kidding me?) I asked him to call the last location to see where my package is. He said he does not have a phone number. That has to be a lie!

I am an eBay seller and I have been using Federal Express Ground for about 80% of my sales. I shipped an item via Federal Express Ground to San Francisco and I had given the buyer in SF the tracking number. The buyer called FE and paid $10.00 to have the deliver date changed to two days later because he would not be home (FE Ground delivers a package whether the person is at home or not, regardless of insurance value). Federal Express delivered the package anyway disregarding the call to change the date. The customer never received the package. I have been trying for two months to get the money back via a claim.

I have dealt with Fedex on several occasions when the shipping company decides to use them and each time with no fail I have encountered Rude and Customer Unfriendly delivery people. I mean every time!!! I know Fedex is world wide but their drivers need some serious Customer Service Skills or something. They are so rude and so nasty!!!

I ordered brakes from Rock Auto in October 2014. I just moved to a new home and I placed a incorrect and invalid address for the shipping. Rock Auto shipped via Fed Ex. I realized on December 1, 2014 that I was in non-receipt of this package. I have notified both companies, and Fed Ex refuses to let me file a claim with the shipper on the package, or refund my money for the purchased item. They are rude and inconsiderate.

This past Saturday, I called FedEx to have my package held for me to pick up instead of them delivering to my home since I wasn't going to be there. Well, that didn't stop them from attempting to make the delivery. On top of that I never received my package. I called FedEx to confirm that my package have arrived for me to pick-up. They informed me that my package was delivered this past Monday. WTF. What is the point to call to have my package held if you're still going to deliver it? It made no sense when I tracked the package it clearly states hold package upon customer request. They told me that they were going to investigate and that they would contact me within two hours. They called me within an hour, but stated they have to look into it and will contact the driver and that it may take up to 24/48 hours.

My daughter's father shipped her a gift from overseas and was told by the fedex agent when shipping not to select anything regarding who to bill the duties/taxes/fees that would be assessed when sending to the US (where we are) and they could not let him prepay the charge (because they hadn't assessed it until it entered the US). Normally the shipper selects who should be billed those charges, but since he was directed by the fedex agent not to, he didn't. A bill came in our daughter's name (she is 8) because she was the recipient (fedex has no way of knowing how old the recipient is or even if they are a real person, so this seems pretty stupid to be a default. Would think default would be the shipper who is at least verifiable & would be aware there could be charges).

The Fedex delivery driver delivered my package to a different address, and accepted a stranger's signature that did not live in my apartment or my building. I never had this happen to me since I've been living at this address. UPS is so much on point with delivery, so I will never receive or have a package associated with Fedex ever.

According to FedEx's website, their 3 day shipping days are M-F business days with available delivery on Saturday. I placed an order Thanksgiving Thursday. FedEx accepted, processed and shipped my order on Friday. I called the following Tuesday to inquire where my package was. The customer service informed me that my package would be delivered tomorrow that is Wednesday. The package has been sitting at their depot not far from my home since Tuesday. Now let's count Friday, Monday and Tuesday equal three business days and no delivery of my order.

I sell a lot on eBay and the smart ship sometimes is the cheapest way to ship. However almost everything arrives broken. There is no insurance and FedEx blames the post office and the post office blames FedEx. So I am out the item plus the cost to ship with no recourse to anyone.

This company is a CON ARTIST. Few months ago, I sent to myself a new paddle from Colorado to Florida. Finally after a while waiting and tracking my package, they tell me they do not find the package and must be lost! So then we should proceed with the claim. After send all necessary documents, invoice, shipping papers, etc. they sent me $100 when the price of the paddle in the invoice was $300. After many attempts to speak to the person in charge to try to get the total price of the item I talk to Jackie **, who calls for "Sr Claims Agent " and her response was that if I didn't pay extra for insurance, they are not responsible for the loss.

I have sent a package using Fedex before 1 month. I wanted to send it originally using USPS. As I thought Fedex is more reliable, I sent. But they lost it. And they are too irresponsible when I tried to contact them. Called them many a times and they would say that they will search for package and call me back. They never did. My valuable package (Had got a gift for my friend from abroad) is lost. I will never use fedex again. I would recommend you all not to use it.

A package that took them less than two days to get from the west side of Texas to the east coast of Georgia will sit for at least five days an hour away from its destination. FedEx didn't send it out on delivery to the retail business on Black Friday because they "assumed the business would be closed." A) That is a very poor assumption that any business is closed on Black Friday; B) Checking the internet would have told them in less than 5 minutes that the business was in fact open on Black Friday and always closed on Mondays (the day they had "assumed" it would be open). It took 5 different representatives before I finally got tired of seeing the buck passed and ask who I talk to about getting an outright refund. Anyhow my package will now take at least a week before it makes it to me. It should've been here in two and a half. Customer service says it will refund the cost of the shipping. Promises, promises. We'll see if they can't screw up on that delivery too.

Tracking info displayed that my coat had been delivered on the 13 and or the 14 of Nov. (which one was it?) said package was not there... nor had my neighbors received my article. FedEx customer service was ever so polite... they would begin an investigation. I was to receive a call in 48hrs. Not!!! After 2/3 calls to them received a msg. pkg was delivered! No it was not. Stock answer, no communication just BS. Out $225 + 22.75 shipping! Looking in legal recourse. Do not use FedEx.

I forgot an item at a hotel in Turkey, I agreed to pay USD 65.00 to have it shipped to my home. Two weeks later the hotel contacted me to tell me FedEx was unable to deliver. Later that same day (a Saturday) I found tag on my mailbox with a notice from FedEx saying that my "business was closed down" so they could not deliver the item with tracking #........I went on-line to track the parcel, they claimed they had tried delivery on the 17th and the 18th of November. I was home, no tags or other notes were left either day!!!

I live in a rural area. My gate is clearly labeled with my address. I know the majority of the delivery drivers and they have had no issues. Well, this "special" delivery driver named Kim decided to throw my package over my neighbor's fence last week. Clearly she does not know how to operate a GPS, a map, or read numbers on a gate. My neighbors have dogs. I ordered $400 dollars worth of Michael Kors goods for Christmas. The dogs could've destroyed everything in there, luckily only the box was damaged. I am highly upset because I called and filed a complaint, which I thought was rectified. I was okay with it. I asked that the driver receive some type of 1st grade education to learn how to read numbers on a gate.

I ordered a compressor for my vehicle from Partsgeek.com. PG said that it would take roughly 7 days for delivery. FedEx delivery confirmation with no package. Delivery was made to another apartment complex which does not even have a #103. The FedEx note said it was in the mail room. When I finally found it, there was another mis-delivered package to someone else in the same place. I'm now fighting FedEx for my $ back.

I ordered 2 items from eBay that were shipped FedEx. Tracking numbers were uploaded. The first tracking number is ** and the second was **. The first number was put on the truck for delivery on 11/15/2014 but today is 11/19/2014 and the second was on truck for delivery on 11/18/2014. Each night overnight the tracking info is updated with "customer not available or business closed." Today I placed a complaint by phone. During conversation the phone rep stated that they have until 8Pm to deliver to my home. Then she confirmed tracking info on both numbers and submitted complaint. At 7:30 PM the FedEx delivery truck was across the street pulling out of the side street onto my street. I live at the intersection and watched the driver turn right and go down my street right past my house but never tried to stop. So overnight I expect the same driver to claim "customer not available or business closed".

I just moved across the country and my friend sent my clothes in a suitcase by FedEx. Yet it was lost in 24hrs, and the customer service is not really helpful either. It is a large Spinner, and I have no idea how they lost it. Would never use FedEx again.

I ordered some parts on eBay for my car last week. I really needed these to operate my car. This morning the FedEx site said package was out for delivery today. I took the entire day off work to ensure I would be home to receive the package. Throughout the day I kept checking the FedEx tracking. Still said "On FedEx vehicle for delivery". At 5:42pm I call the FedEx store, ask if my package was still out for delivery and I was told "Yes. They'll continue making deliveries until 9:00pm". I have cameras on the front of my house that record. Anytime I left the living room to let the dog out or grab something to eat from the fridge, I'd come back and check the DVR to see if I missed anything. Nope. 8:30pm, still no package. FedEx tracking still says "On FedEx vehicle for delivery". 9:00pm rolls around and still no package.

An item I ordered was to be delivered by Fedex on a day when I would be away on a business trip. I put a vacation hold on deliveries to my address until someone would be there to receive the package. Fedex tried to deliver it anyway. When I received an email informing me of this, I called customer service. I had a discussion with the agent wherein he informed me that they would hold the package for five business days, but I would have to pick it up. Since I will be away for several months, this presents a problem. I may or may not be able to get someone to pick it up for me. It's an inconvenience, to say the least. I am annoyed that Fedex ignored the vacation hold and then would not deliver the item on the day I requested. Their website where you place the vacation hold seems to indicate they will do this. It seems not.

I went online to track my package. So I checked the expected delivery and it said Wednesday at 8 pm. So I was like that's not too bad. Then I checked where the package was and what time it was delivered there. It said Newark, NJ at 10:12 am today, this location is a 20-25 minute drive from my house. HELLO FEDEX why can't you just take the extra twenty minute drive to my house and have it delivered by 7 pm or 8pm today. It just makes no sense that they have to keep it an extra day when it was delivered this morning. It's not like there are not enough hours in the day. I mean at least say it will be here Wednesday at least 1pm not 8pm. Whatever all I hope now that it isn't broken or defective.

Fedex either has lost my package or it's going to be late. This has happen before. Fedex can never deliver on time.

From Shipper to Houston seemed to be flawless. Tracking was very easy. However, somewhere between the delivery truck and the next 12 hours disaster. I was available at the delivery address all day, I even made up a sign for FedEx with the address so it could not be missed. After waiting all day, I checked tracking again. It showed a delivery cropped at a door. I immediately attempted to notify FedEx, response from WEB-master which duplicated the tracking report. I notified the shipper. Same story they (FedEx) claim it was delivered. I physically went to a live FedEx facility. The employees were most kind, sympathetic and helpful. They notified FedEx that I was in the building looking for my package. I have heard nothing since. The shipper got his money---Fed Ex got their money the person paying for all this got diddly. Attitude seems to be tough **. To anybody using that particular service I can only say "Buyer Beware." Apparently the ground rates to the shipper are favorable. I assume I will eventually get my money back, but in the meantime the package that I purchased was something I needed to insure the safety of my vehicle. I will still have to purchase it and the time wasted chasing things down will in essence double the cost to me.

On Friday FedEx attempted to deliver but claimed no one was home to accept, but my mother was home all day. They attempted again on next business day, Monday. I waited outside my apt complex from 10:30am to 1pm. I came inside to check delivery status online and FedEx said they attempted delivery @ 12:30pm. LIARSSSS. I was waiting outside. A FedEx truck did not even pass by. I called @ 1:20pm super upset to tell them what a liar their driver is and to demand they send him back. After 45 minutes did not get call back.... Called them again @ 2:05pm, was told by "George" he would see about driver coming back... Nothing... then called them again @ 4pm and they said they had no record of my previous calls... Told my story all over again and was told someone would call me back by 5pm..... Got so upset, I told the guy to just leave my stuff @ my local Kinkos/FedEx store and I would pick up my dammmmmm self!! ** Thanks to them I will never buy online from Target ever again!!!

My package was delivered to the wrong address at 1:51PM on a Friday. I discovered this by checking the tracking online. I called and got a claim # assigned. It was determined that the package was picked up by a driver, probably due to the honesty of the first place it was delivered. I waited until after 8PM for a delivery. When I called on Saturday I was told "there is nothing we can do until Monday". There is no escalation procedures when they are at fault. There was no calls made to me unless I insisted on a return call (on Monday morning). The address on the package was always the correct address! Had I not called, the package would have NEVER been delivered!! I am now waiting until Tuesday for delivery, with no real guarantee that it will be delivered. If it is not on a delivery truck tomorrow morning, I am going to drive over to the terminal in Tampa from Lakeland and personally pick it up. Woe be to them if I have to do this. Something is terribly missing in their procedures when this situation occurs. It is all on the customer to resolve. This is not good customer service!!

I had a package that was supposed to be delivered on 11/15/14 to my home. I was home all morning. At 11:15 I went to Fedex website and it indicated the driver had attempted to deliver my package at 915 and 1025 that morning. I have 3 dogs, a doorbell, and had been up since 8am. I called Fedex and explained that the driver could not have attempted delivery at my house. They said they would contact the local home delivery station and someone would call me within 2 hrs. Of course they didn't so I called again, and was told that the home delivery station here in Dallas, Tx, closed at noon on Saturday and did not reopen until Tuesday! I work on Tuesday and when I tried to create a more specific delivery time on Tuesday, the website wouldn't work. I am now told I have to be home between 8-8 on Tuesday and nothing can be done about it. I paid $50 for this package that won't fit in my car. This is the third time Fedex has failed to deliver as scheduled. I am beyond mad!

I paid an Ebay seller $56 for a Dell Latitude D620 laptop. They shipped it with FedEx. Tracking # is: **. FedEx tracking info says that it had been delivered on 11/13/14 @ 11:30am. I NEVER RECEIVED THE PACKAGE!! I contacted the seller, who then told me I had to contact FedEx. I talked with them and they said that they would transfer my case to the tracing dept and call me within two hours. Still waiting on them to call back.

FedEx delivered a package to me that belonged to someone 2 streets over instead of mine.. And my package? They don't know where that is.. I've talked to various reps - who are useless.. Every time I call - the first thing they tell me is "your package was delivered on 10/31.." So I have to explain that I got someone else's and someone got mine... They were quick to come pick up the incorrect package, but can't find mine.. Now I have to go back to the seller and make a claim.. I'll never use FedEx again if I can avoid it.

Item ordered should have been delivered within 48 hours. One week later still no delivery. Contacted supplier who contacted FedEx, who in turn claimed an attempt to deliver was made within the 48 hours, nobody was home so they left a card. Not true, no card left, and either myself or my wife were at home throughout the period as the item ordered was important to us and we did not want to miss it. Either FedEx employ dishonest drivers or they give their drivers too much to deliver within the time available. Either way they won't get my custom again.

I paid A LOT of money to have a poster overnighted to be delivered by 10:30 for a presentation at 11am. A 10:30 am I called FedEx and was told there was a delay and it would arrive by 12:30p even though it had been "out for delivery" since 8am. I let them know this was completely unacceptable and they called the driver. I eventually was able to get the poster by 11am. It was late, I was late. I was in tears. The driver told me it had "fallen off a shelf" or something. DON'T COUNT ON A PACKAGE ARRIVING ON TIME!!

I thought FedEx was a great company about customer service! Today I have found out how wrong I am. I had a package that was supposed to delivered last Friday, but it needed a signature and they left a slip on the door, I also received an email with the information that the attempt had been made. I signed the slip, put it back on the door and the wind blew it away. The email and tracking site had a form you could print out, sign and put special instructions on, so I printed that out and checked the box that said put the package by the back door. I signed it and taped it to the door, so it wouldn't blow away. Later I find the form still taped to the door and a new slip where they tried to deliver. What was the point of the one I taped to the door if the driver was going to ignore it!

Last Friday at 8:05 PM I entered a crosswalk in a heavily trafficked street that was clearly identified by strips of white horizontal bars (W. Washington St, Ann Arbor). A FedEx delivery truck of van size blew through the crosswalk at a high speed. The street was clear of any ice or snow. I made several attempts to call FedEx, but found that virtually all calls concerned deliveries. Still, I did report it twice & was told that I would get a reply. That never happened. Afterwards, I did learn from a FedEx driver that they were under great pressure to make deliveries. Here is an accident waiting to happen, so if you value life, don't use FedEx.

My delivery started from Pune 21 Oct and Reached on Gurgaon on 27. Till date there is no update, where it has gone. Even FedEx people don't know where the product is now. Worst service I have seen. No update. No callback.

Failed to provide Services (FedEx Priority Overnight), Refused to transfer me to Manager and lack of Customer Service regarding information.

FedEx does not understand that I work until 4PM. They keep trying to deliver when I'm not home. I use to go to their local office to pick up the package myself. They now refuse to allow this. Why can't I just pick the package up at the FedEx office. They have no reason to FEAR me. Sometimes, they might deliver to me after 4PM but not always. Why can't FedEx deliver after 4pm? I'm not going through this BS with FedEx anymore. I'll pay extra at local retailers. Or, look for a different delivery option. I'm sick of FedEx.

Dress for our mother to be buried in never arrived at home address. Was at SeaTac @ 6pm. No one at Fedex could tell us when it would be here only that we could call the office by 730 am!!!!! Guaranteed one day shipping, would be ashamed to be an employee.

I had FedEx ship some car speakers to me, at first they delivered them to the wrong home and I found them 3 houses down a couple nights later. Upon opening the box after finally receiving them I had discovered that one of the speakers had been damaged. I submitted a claim, filled out the paperwork and they came and picked up the speakers and paperwork. After not hearing anything for quite some time I called to find out what was going on. They told me that they had not received any paperwork. I had informed them that they picked it up with the speakers, then they decided to tell me that it has to be mailed somewhere else. So I emailed them all the paperwork they needed and waited for a reply.

I've had two FedEx deliveries disappear off the face of the Earth. Drivers will redirect the delivery to a different address from the one written on the package. Then they will just drop it on a doorstep at the wrong address. FedEx does not provide customer support because their tracking system indicates it was delivered, even though it says it was delivered to a different address. The FedEx satellite station in Hutchins, TX is the culprit, and they have no contact telephone number. I've already contacted Apple to recommend that they drop FedEx, and I advise everyone else to drop them as well.

A delivery was attempted at 11:30 am, no one is ever home then. Have a Delivery manager account with FedEx, have in the notes that no one is home until 5pm. They still attempt delivery at 11:30 am. Call and request package be held, told they can't do it because shipper has required I personally sign for it. I say "But I am going to come and sign for it." They say "Sorry but we have to attempt 3 deliveries THEN we can hold it for you." So these morons WILL hold the package BUT ONLY after they attempt to deliver it 3 times DESPITE being told there won't be anyone home. So what's the point of having delivery instructions in a Delivery Manager account if they just ignore them?

After selling an item on eBay, I shipped the item through FedEx and paid for them to package it. The package, according to the customer, arrived broken. FedEx claims they did not mishandle the item. Paypal originally said I won the case but then reversed it when the customer filed a claim with mastercard. This is unfair because the seller is supposed to be protected.

I went to your FedEx office located in Lorton Virginia to ship out a packages on 10 October 2014. At the time I was not inform that I should open an account to pay for custom cost and delivery cost. I was not also inform that they would also need a postal address, phone number or email address if they needed to contact this person. On 14 October 2014, I contacted FedEx international and ask why the package has not being deliver, they say that custom need to be paid before they could deliver. I say OK I would pay for the custom fee and the deliver fee. I open an account. On 16 October 2014 I ask them again why the package has not being deliver, they say custom, need to contact the person that was receiving the package. I ask why they didn't say so when I spoke with them on the 14 October 2014.

On October 10th 2014. I presented myself to a FedEx office in the Dominican Republic. I had send a legal document, going to Soft Drink Workers Union Local 812, Retirement Fund. 445 Northern Blvd., Great Neck, NY 11021 Phone: **. On Oct.13th 2014, FedEx made the attempt to deliver the envelope. But the office was closed due to Columbus Day. (Holiday). After that FedEx has not made another attempt to deliver it. I made a few long distance phone calls to the 800 number to follow-up on the mailing. I have spoken to different FedEx reps., one tells me one thing, the other tells me a different thing. I am totally confused and disappointed and upset, the way FedEx has handled the situation. I paid a fee for the service, and nothing has been done. Thank You very much for your help. Note: I will not use FedEx again after a bad experience.

Fedex India misplaced my order (3 bags) which according to their tracking system lying in their Delhi branch from last 13 days. After repeated follow up and even after 2 escalation every time getting same response "We are not getting any reply from operation." It's one of the biggest mistake of my life to Ship via Fedex.

Sent a bank card to my daughter in Singapore has she travelling and her purse got stolen. Went to the office. Told them my daughter was staying in Singapore till Friday. Was told the card would arrive by Thursday noon. Well the card did not arrived until Friday 1 hour before my daughter left for the airport. Many anxious moments for me and my daughter. Paid 82 dollars to send priority post. I asked them 3 times it will be there on Thursday - they promised. Called FedEx for a refund - no luck, just sorry for the inconvenience.

I have placed an order through Ebay. The seller sent the product through Fedex Tracking Number: **. Estimated delivery time is 16th OCT. Almost I have contact 1800 22 6161 (3 times) Fedex CC to delivery the order before the estimated delivery time. They replied, due to more orders, we will try to deliver before of the estimated delivery time, but we won't give the guarantee, but surely we will deliver them on the estimated delivery time. But they have failed to deliver the order on Estimated delivery time. So, I have call the customer care officer and complaint about this. After our conversation, they replied we will forward your complaints to destination delivery office. They will deliver on 17th or 18th onwards.

Shipment was sent "First Overnight" for delivery yesterday (10/14/2014). It did not arrive until late last night or early this morning. The driver did not have the courtesy or the sense to even bother ringing the bell at the gate or the door. The bell was right where the package was left. I understand that no signature was required, but given that the delivery was very, very late - and dark - and a First Overnight priority - shouldn't the driver at least ring the bell? This has been repeatedly requested in the past but never complied with.

FedEx in Hilton hotel SF CA - I accidentally left my residence ID at their office which I'm told was found. However, this card has mysteriously disappeared from their custody and the manager is very defensive about it which makes me very suspicious of him. I will take legal actions.

It has been almost 2 weeks and I still have not gotten my package. My UPS package came in a day early and I only had to wait 2 days but FedEx holy **. I'm waiting 2 weeks now. This is so ** stupid. I want my damn package and yet these lazy bums aren't doing **.

They left a slip with nothing on it only stating the date and time, nothing about my package needing a signature or who it was even for. The place for me to go pick it up is about a 2 hour drive away from where I live so that is out of the question. I called earlier in the day and they said they would be able to deliver it again later in the same day. It didn't happen, so I called customer service and asked why they didn't do as they said they would do earlier. They had no reason, so I asked if there was anyway that it could be delivered tomorrow (Saturday, seeing as they deliver on that day) but said that my package was not one that was deliverable on a Saturday. I asked them to explain why and they couldn't give me a clear answer and that the earliest it would be out for delivery is on Monday. I tried to negotiate seeing if there was any way possible for it to be delivered, but just kept getting the same answer. So I got lied to the first time I called and then the second time couldn't even answer why someone would decide to do so and no explanation for why I couldn't get my package on Saturday.

Why does fedex lie and say they attempted a delivery? This is my 3rd time having a problem with them! I'm a stay at home mom. They never even get out of the truck or leave any notice! This workers don't deserve a paycheck for being lazy!

I ordered a new workstation from HP. It was scheduled to be delivered to my home in Worcester, Mass. on Wed. October 8, 2014. On October 6, I called FedEx Home Delivery to schedule the delivery for the evening (after 5pm) as I work during the day and no one is at my apartment. I was assured that my package would be delivered between 5 and 8pm on October 8. October 8 - FedEx tracking lists my package as "left at back door, 3:21pm." It's nowhere to be found. Spoke with Kerry, Brendan (who disconnected me after 10 minutes on hold), Maggie, and some other person. No one can do anything for me until "9am tomorrow" (when I'm at work, not at home). Oh, and no one can schedule a home delivery after 5pm; so sorry for my inconvenience. No one can tell me where my package is, and apparently IF they find it tomorrow, I'm supposed to leave work to retrieve it. I've been in customer service management for 40+ years and never, ever encountered such an uncaring attitude. FedEx, Kinko's, and whatever else these people own can kiss my business goodbye. One customer taking her business elsewhere won't hurt them, but it's all I can do.

So I get a post card in the mail from FedEx ground with a box checked that they need additional information to deliver my package. I check the tracking number on their website and it says "Delivery exception". Okay, so I call the 800 number. The lady asks for my name and address. I did so. She then stated that it has to go back to the shipper because they failed to include my unit number. A $12.00 redeliver fee would have to be added and charged to the shipper. (Huh?) I explained that the post card made it to me and the driver knows our names and had been picking up and delivering here for six years. I was basically told too bad. Thanks for the crummy service guys. Our company is dropping you like a hot rock. We don't want our customers to have to go through this as well.

For the past few years I have ordered many packages, some of them I have paid even up to $30 extra for overnight shipping. Almost EVERY SINGLE TIME the driver has "showed up" for multiple days before leaving a note that he was unable to find the house and that I'd have to go pick it up at the FedEx facility which is over 100 miles from me. Not once did he ever leave a note on the door or in the mailbox stating that he attempted the delivery until the day he gave up, leaving me to only know where my package was by tracking it online. The site would say 'attempted delivery' when in reality he never even entered the development. The latest package I ordered required a signature so I asked my Dad to sign for it seeing as he would be at my home working on a car the whole day. At 1:09pm I received a notification from the site stating that no one was here to sign for the package and was thus returned to the FedEx location. My Dad was outside of the house ALL DAY. Would someone please tell me how he tried to drop off the package when he never even came within 5 miles of my home?

My new $900 iPod coming from Verizon got delivered to my old address. Confirm delivery from FedEx got lost for approximately 10 hours. I call the police on my neighbors. Almost got then arrested. FedEx say yes was delivery and confirmed they got it and the next day I got it at FedEx office. No explanation on all the time my computer was lost.

I bought a pair of jeans and paid shipping and handling. Jeans: $64. Shipping: $38. FedEx fee on arrival to Chile: $61. This is not the first time FedEx totally exceeds the usual import fee. I am extremely disappointed. I will never use this International Courier again.

My package clearly marked and addressed to Germany was mishandled by some FEDEX GENIUS and ended up in MEXICO where it sat because no there was smart enough to read the label and reroute it! Now my package has missed its deadline date and is on its way home to me. I LOSE because FEDEX doesn't have its ** together. FEDEX Customer service might as well be a recording! I suggest that you find a more conscientious and responsible company to trust your shipments to.

I used to work for a FedEx Ground hub, so this will be about what happens there. Many employees at my location were part of a group that steals prescription pills from packages along with phones and other profitable items. This was met with no action from managers or the company itself, and often went overlooked, along with many other employee failures such as throwing and stomping upon fragile packages and sending items to the wrong trucks, etc. I get good reminders of this each time a FedEx package is late or missing, which is often.

We ground shipped a package to Canada for a 2-3 day arrival. It has now been 2.5 weeks and the package has yet to cross the border. I have never worked with such an unorganized customer service department before. The lack of knowledge on when the packages are delayed is absolutely insane. I will never use FedEx again and will make sure to let everyone else know never to use them again as well. What a terrible organization.

l shipped LIVE tropical fish to my customer using Fedex. The fish were packed in a large HEAVY DUTY box with lots of padding and marked "handle with care" ON EVERY PANEL ALL OVER THE BOX. In route to my customer, the box became "damaged" according to Fedex online tracking with no other explanation available even though l called Fedex several times. This shipment was also now running A DAY LATE. When it arrived at my customer's home, my original box and all of my padding was MISSING and ALL THE FISH WERE DEAD!! These dead fish were sent to my customer in a plain unpadded Fedex box. NO ONE at Fedex can give me a explanation why and how the box became damaged/replaced and why the fish died. This shipment was also marked SIGNATURE REQUIRED, however, the pinhead driver just left the package at the front door UNSIGNED. This box became damaged/delivered while going through Ohio and Oregon. Apparently Fedex only hires complete incompetent idiots in these states!!!

FedEx has fallen from the best shipping company in the 1980s to the worst. I have cancelled my Walmart credit card and I won't order from Walmart.com anymore. Why won't FedEx deliver to Apartments? UPS delivers to the door. FedEx won't even deliver to my door. They take all of my packages to the apartment office and they don't notify me when it is delivered. They don't leave a message on the door. I'm home all day but they don't deliver to the apartment. They just show in their system that it has been delivered. That is wrong. I don't know why this has changed but they need to change their system. UPS delivers, the Post office delivers, why can't FedEx DELIVER. I won't use FedEx in the future for anything. 30 years ago they were the greatest. I should know. I was a senior buyer for over 25 years.

Supposed to be 3 day delivery. It is now 6 days later. Again, taken day off from work and there is nothing in tracking except it has been sitting in Hawthorne for 3 days. If they don't arrive, it is another day off without pay and I need this before leaving for vacation. It is a phone and my cell phone died, so it has the 3 day delivery. Sometimes they don't even knock or ring the bell. This time I am parked on the porch waiting.

I just I would pass along that insuring a package through FedEx doesn't actually mean you're covered for the declared value. I shipped some electronics including a couple of laptops using FedEx. The package was insured for the value to replace the equipment. The package was lost by FedEx, so we initiated a claim for the declared value. It turns out that FedEx limits the reimbursement to the lesser of the insured amount or the value of the equipment based on the receipts and some FedEx depreciation schedule.

It's some very disturbing behavior coming from FedEx employees and supervisors alike. They speak to you like trash, don't want to answer your questions from legal department. I asked what is the correct spelling of her name and she refused to give it to me and it goes on and on. I think it's spelled like this "quanisha." Mr ** and Mr ** is definitely terrible business practice coming from FedExit's. Unacceptable the way I was treated on the phone by this company and I demand an apology, the rude disrespectful and very unprofessional employees and supervisors alike. I would never use this service again.

On Aug 22, 2014, I ordered medication from my doctor. It was Fed Ex and never arrived. I notified the doctor's office and they sent another package. This never arrived. I called the doctor's office and told them that I was cancelling the order and would have AMEX withhold payment. Through many phone calls to both the doctor's office and Fed Ex, I made my complaint known.

FedEx's customer service is appalling. I have been working with the claims department for 3 weeks now trying to process a claim. The first time I called on August 17th the woman on the phone took the numbers for 3 packages and told me she was going to send a claim form. I never received the form and when I called back she only recorded 1 package. Upon taking photos of damaged packages and items in the package I am STILL WAITING FOR A DECISION. And have been instructed to keep the items. So not only do I have BROKEN GLASS everywhere, but I have mounds of packages, bubble wrap, and extra padding to keep as evidence in the event that your company actually does something.

On September 04, 2014 I was supposed to receive a package from FedEx that was worth $250. Both my husband and myself were home at the time of the supposed delivery and neither of us heard a delivery truck or saw a package (which this one was a large, heavy package). After checking our invoice and information to make sure that the delivery information was correct, which it was, I called the FedEx customer service number to see what had happened with my property. I was told FedEx would contact the driver and would also notify me about any changes or new information they learned as they investigated the matter. I had to call them at least 3 times to get updated on what was going on, and it wasn't until 3 days later that I finally received a phone call telling me they had contacted the driver (I was told it would be 24 hours).

I was expecting a package, in accordance to the tracking number. I saw the FedEx truck drive down my street and then it just pass my house. The driver didn't even attempt to stop. He didn't even slowed down to throw an 'attempted delivery note' towards my house. I made a quick check of the tracking system again, and now it says 'attempted to deliver'. What a load of crap! The driver didn't attempt anything. And to think, I paid extra for overnight shipping. So I called the Fed-Ex office to have them have the driver to do his job and bring me my package. I got the rudest impersonal operator that essentially said I'm 'SOL' and I'll have to wait until tomorrow. When I asked to speak to a superior, she hung up on me.

This is the 2 time FedEx has done this to me. The first time had to drive 33 miles from my town to another town to pick up my shipping, a 2 lb box. Now this time I pay to have a 8.8 lb box shipped to my home, how to pick up my box, have to drive to town to the USPS to pick it up? What a joke so whatever anyone does don't let FedEx ship for you because you will have something bad happen to you too. Did I tell you that I'm disabled?

I shop online often. If something is breakable (i.e. electronics), I have it delivered to my work. Otherwise, everything is shipped to my home. I live in a gated complex of townhouses. Well, if my order is shipped UPS, the driver ALWAYS gets in and leaves my packages at my door. If my order is shipped FedEx, the driver NEVER gets in (literally, except if it's FedEx Smartpost, which is delivered by USPS) and leaves a delivery exception notice. Why is it that the UPS driver can get in but the FedEx guy can't? Oh, maybe because UPS drivers see their job as actually delivering packages, while FedEx drivers see their job as "attempting delivery" and couldn't care less if people ever actually get their stuff??? I wish online retailers would let you know what shipping company they're going to use so you can decide whether or not to go through with the purchase or change the shipping address.

On August 19, 2014 a package was scheduled to be delivered from Amazon.com to my home. It was not delivered, despite being put on a truck to do so in Garland, Texas less than an hour away from my home. There were no storms, no earthquakes, no riots, no hurricanes, no sinkholes etc. We do not have a fenced front yard as a quick check on Google Earth will confirm or any animals that could interfere with a delivery, nor does Amazon require a delivery signature for this merchandise.

So I bought a custom painted violin from Etsy! The seller shipped it out Friday the 5th, it sat in New York until Monday.. Um excuse me, I paid $30 extra for 2-3 day shipping.. It should have been to me on Monday.. On Saturday I saw that instead of Monday it said it would be at my house Tuesday. Ok now Sunday I checked it said Wednesday, then Monday it said Thursday.

I have just spent 2 hours and 4 phone calls later to be rudely told that FedEx does not know the status of my package because it has not been received from the shipping party yet, despite my own verbal verification from the company that sent my package that it had indeed been picked up... To add insult to injury, I not only paid extra to use FedEx but was hung up on this morning by 3 out of the 4 customer service reps... Let me understand this, I just paid FedEx to abuse me as a customer. Unfortunately, this is not the first time it has happened. Same thing occurred to me 3 months ago. When I have a choice, it won't be FedEx because my package is the best macaw food on the market and my macaws are my kids and I will not allow my children's health to be so casually dismissed by an uncaring greedy company.

I got a laptop shipped to my address. For not reason, Fedex delivered to the leasing office -or so they said- I was at home that day and no one came to knock in my door. Leasing office told me that they never got it. Problem is they just signed one signature for a bunch of packages delivered there -not individually checking each one, which is wrong. Bottom line, nor Fedex or Leasing office would take responsibility for it. I agreed with some of you, seems that there is a fraud ring in Fedex, or at Gables Residential, because it happened before to someone else at the leasing office, maybe both. You never know.

ORIGINAL REPORT: On July 15th 2014 at 10:58 a.m. I walked into Fed Ex and paid them $119.79 to ship a package overnight for me to Houston Texas. I paid with my personal bank/debit card. Two days later (today) July 17th I get a second charge for $119.79 to my bank account that I DID NOT AUTHORIZE NOR WAS I INFORMED ABOUT by Fed Ex. I called my bank and they have/will attest that Fed Ex did in fact authorize & post two separate charges to my account for $119.79 on two different days.

I had terrible experiences with my last 2 FedEx Ground shipments. Both were more than 3 days of late delivery. Due to signature requirement for delivery, I had to re-route the packages to a FedEx Kinko's store for Will-Call pickup. As instructed by FedEx Customer Services, I showed up at the FedEx Kinko's store for pickup after 5pm. For both times, the Kinko's store does not have my packages and they have no status of the packages. They had to call FedEx to request for package status. They also had to stay on the phone for more than 15 minutes at a time, but still they don't have answer for the status of the packages. With the current available technologies, I'm shocked to see how FedEx handle package tracking. I could not fathom how FedEx let these situations happen unnoticed. To protect my interests, I'd refuse to use FedEx Ground until I see the improvement in feedbacks for this company. I'd also refuse to deal with businesses those still use FedEx Ground for shipments.

I ordered a textbook from a local bookstore - a bookstore that was a 20 minute drive from my home. With no car, I was forced to pay an extra ten dollars on my order, a fact that already hurt my experience though it was no fault of FedEx. Of course, despite the small distance, FedEx didn't deliver directly to my home, instead taking my package away to Maryland. Though this was annoying, I realize it's part of their delivery system. Then, rather than delivering it any time soon, FedEx kept my textbook (that I needed ASAP for class, mind you) in their Maryland facility for an entire week before delivering it. Ridiculous.

We have a gate that we have a rope around the top, they won't open it even if the package has to be signed for. So, we got a ship that said return delivery tomorrow, my dogs stayed in all day & I left the gate open. Three of us were home, plus a terrier who barks at every sound, didn't hear the guy come up to our garage door, he left a note. He never knotted, never rang the door bell, he just left. When I called they said that we would have to do it all over again tomorrow, I said no way get it here tonight. They are coming back but that means I have to sit outside & wait on them again. NOT HAPPY at all. We pay a lot to ship so why should we put up with this kind of service.

Recently sent a shipment from India to Kenya.. Been 3 weeks and Kenyan FedEx has not yet delivered the parcel.. We have been calling and mailing almost everyday and they just give a bunch of excuses... The truth is really that it's gone missing.. They have either tampered with it or just stolen the contents.. Damn frustrating .. How unreliable can they get and most of all lying to their customers.. It's indeed a shame.

I quit FedEx after they dropped packages with wrong units in my office complex multiple times. Recently discovered why the service is so bad. My Son has no real job experience and got a job with FedEx. I was shocked. He'd been responsible for a bad auto accident just a year prior and had stacks of parking tickets. The pre-hire process was lengthy and included drug testing, so I figured they're giving kids a chance. Then when he was close to a start date I asked him what his starting pay was and he said, "Its salary $650 wk with no benefits."

I have been shipping by FedEx for several years and until recently I have had no problems. Over the past few months, I have had repeated incidences of packages arriving severely damaged and obviously mishandled. The packages were labeled fragile and "this side up", but they had obviously been thrown and abused as the contents were delivered in fragments. Everything is packaged very well with styrofoam and peanuts, and my company reputation and profitability has been negatively impacted by this. Ebay offers a sizable discount for shipping with Fed Ex, but this small savings can in no way make up for the loss and damage to my credibility. I will have to find another way to ship. This was a $500 order, and the fourth time I have had to replace a product due to their negligence.

FedEx automated machine called on Sunday, suggested someone should be home for a package delivery on Monday since signature is required. I stayed home all day, but they never showed up. Late Monday evening I tracked the package, it says Tuesday is the approximate delivery day. Which means I have to find someone to stay at my home or alternatively skip another day of work.

My service award was shipped via fedex. Sent fedex 2 days, Monday 7/28. Fedex driver lied re-attempt to deliver Thursday. Called fedex Friday while waiting at home, driver lied again. Complained to fedex. They stated driver tried twice and will return today! Never read my concern.

I bought insurance on a shipment from Hawaii and they broke two items. After I made a claim, they wrote back that I packed it wrong. How do they know how I packed it? I bet this is what they sent everyone. Class action anyone? Personally I will never use FedEx again. At least with the post office I have no expectations so if they disappoint I am not surprised.

I had a package coming from China and stayed home to sign for it (signature was required). It passed out of China and into the USA and to Indiana. There, it stopped. I don't live in Indiana. So I called customer service to find out what was going on. A rep who did not speak English very well at all gave me a lame excuse about it taking longer in customs. That was not the issue. The issue was that it fell out of the tracking for 10 hours and got lost in Indiana (not the first time I have had a package lost in Indiana at FedEx). They told me "Oh sorry, it will be delivered on Monday". So now I have to stay home on Monday to sign for it. I understand FedEx does not actually care about its customers but if they could just get reps that spoke English, it would be great. FedEx sucks.

Overnighted a birthday present - an $800 necklace wrapped in a box with a birthday card. Recipient received the Fedex envelope. Had been cut open - present removed - nothing but the card and a ribbon from the wrapping. They are investigating. I am sure someone is going to admit stealing this merchandise. I might expect this from the US postal service but not federal express. I suspect they have a massive theft/fraud issue within their delivery system.

This is the second package that has been lost after I have dropped it off at the FedEx store on Longmire in College Station, TX. I sell on eBay and my packages have prepaid shipping labels. The location is usually understaffed, for years I have walked in and handed the postage paid package to the customer service rep and walked away without getting a receipt, no problems till last December. I dropped a package and my buyer never got it, since I had not waited for a receipt, they told me they could not trace the package and wanted to know who I gave it to. I provided them with the details and asked to review security cameras. They do not have any. The staff were apathetic, unfriendly and unhelpful. After numerous visits to the store, begging for them to help, I gave up and had to refund $220 to my buyer.

I am furious. I have ordered from eBay 2 different sellers. Both used FedEx. Guess what? The driver took my first package to the house diagonally from me. I live in a bad area to be clear. The "friendly neighbors" opened my package, didn't like my shoes and decided they would bring them to me and say it was an accident. Their daughter thought it was her package and accidentally opened the package. A complaint was filed and then again today, 7-21-14, a crossbow I had ordered and had made sure my wife stayed home all day to make sure and get it and she waited only to see FEDEX PULL UP AND THEN SHE LOOKED BACK OUT THE WINDOW A FEW MOMENTS LATER WONDERING WHY THEY HADN'T COME TO THE DOOR AND THEY PULLED AWAY. I RECEIVED AN EMAIL THAT SAID IT WAS DELIVERED. This time I don't think I will be so lucky and the neighbors give it to me. My wife already asked and they said they didn't receive the package. So my advice is DON'T USE FEDEX. The only good thing they have going for them is the sweet Tennessee girl I talked to that helped me file my MISSING PACKAGE/FAILED DELIVERY FOR THE 2ND TIME!!!!

I was tracking a package from the expected time - FedEx time for me to receive my package was 7/19/14, 12:00am. Of course as I waited, looking on my balcony until 1:20pm, a truck pulls up. As I watched the truck carefully, the driver DID NOT get out the truck at all then pulled off! I immediately called FedEx and informed them. At first they stated they made an attempt, and I informed them I watched the truck, and the driver did not get out the truck! They informed me they knew the driver didn't get out truck! They informed me that the driver refused to drop off package. I had left my number and information at front desk of my building if FedEx come. After I seen truck pull off, I went downstairs to ask the front desk did FedEx come. She stated they pulled up but never came in!! Is it because I live in projects?? I really was expecting my package for business purposes. Something really need to be done!!! Please help!

Unprofessional Carrier FEDEX!!!! Do not use Fedex!!! Every time I have a package with FedEx, it's damaged!!! I never had the same problem with the UPS deliveries. I always have approximate time when my UPS driver is in my area. I wish companies would stop using FedEx to ship their packages, very unreliable.

I believe that I was wrongfully terminated and this decision should be further investigated. I was very interested in working for FedEx. I live less than 5 minutes away from the warehouse and knew I had the necessary qualities to handle the position. I kept in touch with Mr. Paul ** and when a Sort Observation came to East Elmhurst, I applied immediately. In May I received a text to come in to watch a video on May 14, 2014 and prepare for work the following day. I was very excited to begin my position as Package Handler. A couple a weeks prior to June 20th incident, a female employee, Gabby, smacked me in my rear end, which I didn't make an issue of since this had never happened to me before.

Every time I have a package with FedEx, it's like playing a roulette: nobody can tell what time the package will be delivered. Sometimes they arrive as early as 8am (it happens less and less, maybe because they leave the facility later and later now???!) and as late as 9pm!!!! I never had the same problem with the UPS deliveries. I always have approximate time when my UPS driver is in my area. I wish companies would stop using FedEx to ship their packages, very unreliable. And even though FedEx claims to have convenient delivery options and lots of ways you can customize your delivery, in my experience it has been nothing more than just claims. Zero convenience in reality.

I am the GM of Ibdaa for media manufacturing located in Amman, Jordan. I have a FedEx shipment tracking number ** contains customs paper work for an urgent shipment at the airport in Jordan. As you can see from the tracking number, it went from Abu Dhabi on Monday 23 of June, reached the local FedEx facilities here on Wednesday 25 of June. Then it stayed at their facilities for 7 DAYS. It was delivered to me one week later, and not because they remembered it but it was after we contacted the sender and he traced it and they told the local FedEx agent in Jordan. I bet they told them "Hey guys, you're a first class shipping company, YOU SHOULD DELIVER THE SHIPMENTS, and not only receive it."

I have been tracking a package scheduled for delivery on Saturday. Sitting in my living room near my open front door, I receive an email that my package has been delivered and was left at the front door. The FedEx website says the same thing. But.... no package, no truck, nada. I check with the neighbors.... no misdelivered package, and they never heard a delivery vehicle either. I filed a report with FedEx. We'll see what happens. Meanwhile, it seems indisputable that FedEx lies about when they delivered packages.

I work from home, so my employer provides the computer equipment. The first order was missing the Mac Mini. Fed Ex claims after, I reported it missing that the box was damaged. The box wasn't damaged, the bottom of it was opened and re-taped, and none of the smaller items were missing. My employer then overnighted a replacement, which Fed Ex failed to deliver the next day.

Everything that could go wrong has. FedEx staff and their systems are a nightmare to deal with. They might as well be rude and shouting it's the same thing as being unable to perform small tasks, unable to carry out instructions. When I call, I have to repeat myself over and over and my questions are answered with vagueness. I don't even know what's happening but FedEx keeps calling my husband and me during business hours to ask thing and inform us of stuff that is not necessary.

We have lived in a house for 9 years that FedEx can't find. Our street address is in a town 7 miles from us with a different zip code than our P.O. box. We receive our mail at 2 miles from our home. I will order an item, FedEx won't ship to a P.O. box. I track it as it gets almost to our house. FedEx takes it to the post office our street address is assigned to, they scan it and because they don't deliver mail to our house, they give it back as an invalid address. I have tried to add directions to an order, they don't take it. I have installed 2 signs 2 ft long on our street with our address. I have stopped drivers and asked them what I can do. I have even showed up at the main shipping office packages come from to our home. There is no one to talk to. Why can't they find our home? Why can UPS find us and not FedEx? Why don't they have a complaint department I can talk to?

Had a FedEx driver almost hit me after making a left hand turn w/o looking to see if there was anyone in the opposite lane. The driver actually turned short and into my lane while I was on a motorcycle stopped at the sign and had to move to the right while the truck was actually in my lane and almost hit me and she was looking down at something (probably her processor). And as it turns out after looking at my bike, she hit my left taillight. I turned around to go after her and stopped at her next drop area which was at a bank... She parks in the handicap spot and I parked my bike behind her truck to keep it from leaving.

My complaint # **. I can't even imagine FedEx driver stealing my herbalife products! I was so upset I cried only God knows. I'M so done with eating nyc garbage fast food. I took 2 days off from work to wait for my package, FedEx marked package delivered when they never delivered. Thank God herbalife customer service is 24 hours & they resent! FedEx from Elmhurst, NY have crooks stealing!

We have never had an expensive item delivered to our home by FedEx and never not had one delivered by UPS. They never call you back to tell you the status of their "investigations" unless you call the merchant and complain. The drivers obviously sign for their own deliveries and yet FedEx can't seem to catch them. We've had two expensive items go missing within the past few months. Calls to the merchant, the credit card company, FedEx take hours and sometimes the shipment "shows up" on your doorstep a month later after it's been replaced. Though one of their frequent lies is that no one was home to sign for the package, when it finally comes no one even knocks on the door, and they'll refuse to return it to the shipper even though you've told FedEx numerous times that you no longer want the shipment.

I have a continual, frustrating issue with FedEx. I live on an island, and thus have to order a lot of stuff online (we don't have department stores, etc.). Sometimes I find that when tracking a package, FedEx will hold my package in their local hub for DAYS, simply updating the tracking with "tendered to local agent for final delivery." Each day I check this, and will see it as many as four times in a row. Why on earth, if you already HAVE the package at the local warehouse, do you hold packages until the "expected delivery date?" Just deliver it! UPS delivers the package when they get it locally. It's not that hard.

I ordered a futon frame through Amazon. It was set to be delivered by FedEx, second day delivery. The day of the projected delivery came and went and I did not see any package. I know that the FedEx tracking system can have issues online, so I figured I'd wait until the next day to call. The next day came and the tracking information still hadn't been updated online so I called FedEx. After going through the usual hoops of having some random customer service rep tell me the package was damaged, and was attempted to be returned to Amazon, I had her put in a trace and contacted Amazon myself. Amazon was helpful, actually got through to FedEx, whom admitted that they "forgot" to load it onto the plane three days in a row, however it would be loaded that night and guaranteed to be delivered on my doorstep by 3 p.m. the next day (much better than the guarantee by 8 p.m.).

I deleted a half-hour rant detailing my horrific experience over shipping with Fedex SmartPost to get more directly to the point. But I'm very pissed off in being bold-face lied to by both Fedex who agreed to this terrible shipping method, and US Postal Service who are never responsible for anything, and want everyone to know about what happened and why they need to avoid SmartPost even at the higher cost.

We purchased a Smartpost shipping label online via eBay. Per FedEx website, Smartpost packages must be taken to an authorized FedEx store for delivery (you can not put it in a drop box). On 5-16-2014, we drove to FedEx and handed the package to the customer service representative at the counter. She looked at the package label and said that is was NOT a FedEx label, but rather a UPS label and said I needed to take the package to UPS, telling me there is a UPS store just around the corner. I tried to explain to her that I just purchased the label online via eBay and that it said it was a FedEx service. Again she said, sorry, it was not a FedEx label and she couldn't accept it at their store.

I ordered some items from a company in Ohio that contracted with FEDEX to deliver. I requested that they not deliver without a signature meaning I would receive in person. Instead they deliver to my front porch and my house get burglarized the same day and the packages stolen as well. I contact FEDEX about this and they admit that this has been a problem. The driver also states that thieves have been following the trucks and stealing the packages but no warning from FEDEX about this and they continue to do business as usual drawing thieves right to your house, obviously no one is home as the package sitting on the front porch is proof that the driver couldn't deliver because, nobody is home. Stating the obvious, these FEDEX people are a bunch of amateurs looking to get you robbed.

I ordered and paid for a new Raymarine Radar pack from a Defender marine to be delivered to my yacht in Fiji. FedExpress sent it across America to Hawaii and on to Australia in 3 days then it disappeared at the FedExpress site in Sydney. They can't find it. I may now have to cross the Pacific Ocean without radar and navigation equipment. This will put many lives at risk. I am not the only person to have stuff go missing from FedEx in Sydney. It appears there is a criminal element in their organization.

I ordered a Verizon cellphone to be delivered to my home address. My wife was home. The driver didn't knock. He pasted a sticker on the door as undelivered! And left. We called and the office said he'd return. We stayed home all day. No one showed up as of 4:30 pm CST. I called back and they told me they would not be back. I told them to send it back to Verizon and that they were a bunch of sorry ass drivers! I drive a truck also and on the road they are a very dangerous - always speeding thru construction zones and crossing the center line.

I mailed a package at a local FedEx office. The forms located in the store were covered by a sign that stated no need to use the forms; the FedEx representative would take care of shipping. The lady took my envelope, dropped it in a FedEx envelope, asked for my address, the destination address, and then took & swiped my credit card. I asked if there was anything I can do further. I was told no, that's all that's needed. Upon the package being delivered, the receiver noticed it had been ripped open & the contents inside removed ($200 cash wrapped in a Happy Mother's Day letter).

I sent a smart phone back to Verizon but I realized that all my granddaughters pictures were on the memory card still in the phone, so I called Verizon and FedEx and FedEx promised Verizon that I would have it today 5 /27/14. And FedEx never even tried to send it back and why they could not do this, I don't understand.

I ordered a large whiteboard for my office through an online store on April 7, 2014. According to FedEx tracking, my package was damaged in transit in Sacramento on April 14, 2014. On May 1st, after several email and telephone correspondences with three separate representatives from the supplier, I was promised that I would be sent a replacement for the damaged item. On May 5th, the replacement package was shipped and I was given a tracking number, ensuring that the package would be delivered to me on May 7th. Well! May 7th passed, and I checked my tracking number in the following days, up until May 12th, when I saw that the replacement package was stuck in Fresno, CA. I called FedEx to track it via phone as soon as I saw that it was in Fresno.