FedEx Reviews

My husband and I went to FedEx to send a package back for a return from Amazon. The first time we tried to send it back they wouldn't take it due to a leak, from the item being broken. Then the second time we had the item out to be picked up, and they didn't pick it up then, finally the third time they finally picked it up, but then charged us an arm and a leg. We called for a refund and they wouldn't give it to us. They are a piece of **. Don't ever use them for anything.

I am a musician. I purchased a fine musical instrument from a manufacturer in the UK. Value is $4000. Shipped FedEx International Priority. Promised in business days. It’s been 6 days and still no delivery. First they said it was being held by customs. I had to fill out a ‘5160’ form and send it to ‘paperwork@fedex.com’. Kept on getting bounced back. I resent it about a dozen times following no fewer than 10 to 15 calls to supervisors. Finally got notice that shipment was released. Got a delivery window for Wednesday Sept 12 10:30am.

Not having the necessary skills to do something successfully - That is the definition of incompetent. I needed medication delivered to a Bangkok hotel by a certain date. The sender was "guaranteed" it would arrive while I was in the hotel. The delivery timeframe was also written on the package. When I arrived at the Hotel, the package was not there. I looked up the tracking number and saw it was still in Anchorage. I placed a call and was told the plane did not leave Anchorage due to weather.

This is one of the very worst delivery services that I have "ever" dealt with. The Driver stated that he delivered my package to my house on Monday, and the home delivery service from 2701 S.W. 18th St. Oklahoma City isn't open on Mondays. There is much more to this experience but I just wanted to say... THE DRIVER IS A LIAR AND THE PEOPLE THAT WORK AT THE ABOVE LIST FACILITY AREN'T MUCH BETTER... NOTE: I was here all day and have security cameras with footage that prove this statement.

I order from Newegg a lot. They started using FedEx for shipping. Ever since they started using FedEx, every single package always takes a day longer than it should. I ordered a item for rush overnight delivery and it was delayed 12 hours in NJ and will not arrive on time. Newegg was good and refunded my shipping cost, but I must say I am very unsatisfied with FedEx.

I order a package for my daughter that came in two packages. These packages started out in the same place. One package stayed here on the east coast and the other FedEx shipped to the west coast and New Mexico after that and when I called their reply was, "Sorry nothing we can do. Just wait for your package. It will get there." The thing that annoys me the most is they both started out together and they were only 2 hours away from the destination. P.S. The package still isn't here and was supposed to be delivered on Sept 8 2018. Anytime I call I get, "I'm sorry but it will get there." They are horrible to deal with!

I scheduled a pick-up of a prepaid FedEx Express package by phone. The pickup was supposed to be done the next day. However FedEx refuses to provide any confirmation of this by email or other traceable means for a customer. Instead they provide a pick-up number by phone. Needless to say no-one has showed up to pick up the package on the agreed day. When I called FedEx customer service at the end of the day, I was informed the customer representative gave me the wrong date and it will be picked up next day.

FedEx has attempted to deliver my package 5 times during the day despite the additional fee I paid for them to deliver it between 5pm and 8pm. The item is a wedding ring that is needed this weekend. I've called customer service 5 times (after each delivery) yet the issue is not resolved.

An almost 10 lb delivery was ordered. FedEx confirmed receiving the near 10 lb delivery. I use security cameras at my house for exactly this reason (FedEx employees are all degenerate scum). Empty box was seen walked up, and left on my porch. Called customer service to report empty package delivered, which is when I spoke to the most unhelpful, rude, and overall USELESS customer service employee I've ever encountered: Molly. To say she is a useless ** is an understatement. Molly in Cincinnati, OH refused to help me, wouldn't let me speak to a manager when I requested, and was EXTREMELY RUDE throughout the entire interaction. Molly you are a worthless piece of **.

Ordered vitamins from Amazon. They were never delivered (to my house). Filed a claim with FedEx and notified the shipper. The shipper refunded my money. Today I received a letter from FedEx stating, "After reviewing your claim, we regret to inform you the package was delivered so your claim is denied." In the future when buying online I will make sure the seller does not use this service for delivery.

I have a broken wrist, 3 tears in my shoulder and 4 herniated discs in my neck from a car wreck in March. Neurosurgeon wants to do surgery as my neck is "too wiggly" now. I am temporarily disabled. I am in constant pain and stress wondering if I am going to be further damaged. To cheer myself up, I decided to do a makeover of my tiny little condo. I have never shopped online for furniture. Someone said go to Wayfair or Amazon online. I shopped and shopped. I finally found a couch that I liked, excitedly bought it on Amazon. Then the nightmare began. FedEx is delivering my package... except they don't come upstairs, and won't put it in your house. I told them why they would need to bring the couch into my actual house. (Disabled, and a senior). I called and called, then finally, I was told the only way I could get it in the house was to meet the driver and see if I could talk him into it. (I figured that meant to tip him).

I have ordered several times from a company that I love but they use FedEx and for this reason I will never buy from them again. I cannot begin to explain how furious it makes me when I am told to wait from 8 am to 8 pm for a package. How is it that they cannot provide an accurate estimate of what time my package will arrive? I say accurate because today I was told around 10:30 am and it is now after 2 pm, still I have been waiting on this package like a dog by the front windows to make sure I can see when they arrive. Why have I been sitting by the window all day? Because they deliver to my neighbor's home every single time and so I have to run out there before it seems like I'm stealing a package at my neighbor's home... They could not care about less about wasting my time or anyone else. I can't figure out how they are still in business with such awful service.

I sent a package of documents with priority to India. I have been told package will reach out their writhing 3 days which is on Saturday 9/8/2018. I have been charged $133 for the same. On Saturday my parents called as package not delivered until night 8:00 pm IST. Upon inquiry message have been conveyed in DELHI package didn’t cleared out customs because there was POWER OUTAGE. Such a liars. I inquired on Delhi airport if there was by outage and got confirmation about NO POWER OUTAGE reported on this date at all.

For 5 days straight I was told by FedEx that my package would be delivered "by the end of the day"... That is 5 days waiting from 9 to 9 for a package that now will be delivered in 3 days. I've spoken to several representatives from the poorly customer service that can't solve a problem they have created.

A package sent to me through FedEx 2-day ground was delivered to a city 90 miles from my actual destination. Tracking showed FedEx tried 3 times to deliver the package in the wrong city. I emailed FedEx 4 times asking why they were trying to deliver the package in the wrong city. There was never any reply. I called customer service and was connected to a woman who sounded like she was in the Philippines. She obviously had zero idea about U.S. geography.

My father has a Galaxy S3 Gear Frontier smartwatch that he absolutely loves. One night, I got interested in buying one for myself and, after getting the feel of the device from his and doing my research, I ordered one off of Amazon for $250 on Saturday, August 25th. When Amazon said they would ship it with FedEx... I grimaced. Now, it is Friday, September 7th, and now I guarantee that will be $250 dollars I'm most likely never going to see again.

I just most unprofessional & awful experience with FedEx ground location in South San Francisco on San Mateo Ave. My pkg was held at this location for missing apt/unit #. When 1st found out about this pkg issue a week ago, Called FedEx customer service immediately but didn’t get pkg even after 3 days. Called customer again & they informed that due to system error the unit # provide got never updated in the system, provide unit # again & the customer service confirms that the pkg will be delivered by next day. The next day, the pkg got delivered & receives automated text message saying that pkg was not able to delivered as a unit # is missing on the shipping address. Called again, was getting the same ** excuse saying that the due to system error, the provided unit # never got updated in the system.

This is about my third time ordering from a certain company who always uses FedEx. I am never home when the package arrives and always take the door tag to the location to pick up. Every time I call in advance to find out if the driver is running on time and they always tell me the exact time that is on the door tag. Every single time I come to the Cookeville Tennessee location the driver is always late. Not just a couple minutes late, usually 15 minutes or more late. So once again, I am sitting in my car for 15-30 minutes waiting for the driver to show up with my package. They don’t care one bit about anyone else’s time.

It now happened more than once that FedEx texted me that "No one was at the residential or business address to receive the package but a notification was left at the door." This is simply not true, because I have the packages delivered to the work address. When I got that message, I checked with our shipping and receiving department to find out if that is true. It wasn't.

I both ship and buy a lot online. I've never had much luck with the quality of FedEx shipping so I hesitated to use them. Going against my own instincts because they were cheaper on shipping items via eBay so I thought I would try it again. In around a month, I shipped out to 3 buyers. Each order contained 3 items and each shipment there was trouble. The driver blamed it on FEDEX SOFTWARE so they couldn't enter the tracking information right supposedly although all 3 items in each shipment had COMPLETELY DIFFERENT tracking numbers.

Recently, I made a business account with work to use FedEx when we ship things internationally. It comes with a 90 day welcome package, where you can contact a rep via email and ask any questions to them directly. Which, I thought would extend further past my 90 days. However, when I contacted the person I was refused my questions being answered and instead told to call the service desk (because my 90 days was up). This is severely dissatisfying, as with Purolator I always have a representative I can contact by email for business purposes; it should be the same for FedEx. I would highly consider they review this process. This is a loss for FedEx as we will no longer be using their services.

The poorest service that I could have ever received. I never thought that a company would provide a service like that. My package was expected to arrive on Wednesday, August 29 and it has been a week already that I am waiting for this package to be delivered. The package is indirect signature required, so I had to be at home waiting; however, it looks like that the drivers did not even attempt to deliver it, they marked that it was delivered or they just say that they tried to deliver it, which is also a lie because there was no doortag on my door and I was at home waiting for it.

Do you want to ship Your package outside Earth in Space so that it's lost and you can never retrieve it? Then you have come to the right Company. They will do it for you with perfection. Worst experience with FedEx. Delivered the package at wrong location. The delivery guy signed my initials by himself. FedEx had no idea about where my package was. FedEx never calls you back. There's an endless list. Congratulations ! You lose both, the fees you pay to FedEx for shipping and Your Shipment.

The worst FedEx drivers I've ever. I have 2 camera at my front door. I'm suppose to receive a package for my customer that required a signature, meaning I'm losing money because I have to install the part that's suppose to come in. FedEx driver literally knocked on the door, didn't ring or anything, waited 30 sec and then left and took package with him. Next day, the package was on the wrong truck at wrong location. What the ** is going on FedEx. I hope they burn and their business goes down in hell. Even USPS is more helpful with their packages. I'm pissed.

I watched the FedEx guy pick up my package form my lawyer's office. Never heard from it again. The guy who actually picked up my package said he left it at the depot and I believe him. The package was NEVER scanned and when I inquired about the tracking number they said it was domestic United States and since I was in Canada it was supposed to be international. Either way I said, "It got to Canada from the US so why did it not get back to the US?" No one at FedEx has replied to my queries; not even an email.

I dont know what store delivers to Dacula GA, but they suck every time. I have seen packages tossed into my yard. Instead of my door. I actually watched them toss it because it was too hot to walk 2 feet? My favorite was waiting on a delivery only to find it shoved next to the trash in the garage. I had no idea it was there until I went looking for a box. Oh not to mention. When you do catch a driver to say anything, they are the rudest people on the planet. But my biggest problem is the fact they SPEED through the neighborhood like a bat out of hell. I cringe everytime a place sends my package via FedEx.

I received a text from the FedEx notification that my package was delivered on my porch while I was home. There was no package & I saw the contracted driver leave my street at the other end. I immediately called FedEx and they provided me with a trace #. I called back 2 days later as I still hadn't received my package, their systems were down. I called days after due to the holiday weekend. I was on the phone for 25 minutes and then I was automatically transferred to do their customer service survey, then the call hung up! I called back & had to explain everything again, and the trace department states that the local terminal messaged back that the customer picked up - which is me. Then I tell the person that I did not pick up my package as I do not know what house they left it and I am not going up & down the street looking for it not knowing who lives there & it is 24lbs.

We ground shipped a large box of important personal items from Cincinnati FedEx location (on 9/29) to NYC (to be delivered to FedEx Astor Place location in Manhattan) with SPECIFIC instructions that we were going to pick up the items on Saturday at Astor Place location (on 9/1). We were guaranteed that items would be at the Astor Place location on Saturday which was critically important as I was in the city for 1 day to move our daughter into a new apartment. We arrived at the Astor Place location on Saturday and NO package... apparently DRIVER MISTAKENLY left the package in Brooklyn.

FedEx seems to use antiquated systems that negatively affect their end results. Every time I am to receive a package from FedEx there is a problem that takes days to fix while UPS and USPS have no problem delivering to me on time and with decent tracking.

I love FedEx. They always been good to me. They always make sure my package is delivered on my front porch for I have a long driveway and not at the end of my driveway where it may get stolen like UPS. I DO NOT LIKE UPS. I always have trouble with them. Never have any problems with FedEx. So thank you FedEx!

Mind you I'd been home the entire day, and have the email transcript of the chat conversation where at 1:15 it was still on the truck.

I am 0 for 2 on my last 2 item shipped by FedEx. The first item, a book my daughter needed for college, they lost. I opened a case to track it - I had to initiate every conversation. Two weeks later (after class had started), they informed me that it was lost. I would need to contact the book vendor to file a claim, recoup my loss and get another book! Thank for absolutely nothing FEDEX!!! Where’s customer service & accountability? The vendor & I didn’t lose the book - you did! My second item - a dorm table was ordered and I was told it was to arrive August 30th - in time for my daughter to pick it up over the Labor Day weekend & take back to school.

Repeatedly Fedex documents delivery 24 to 72 hours before delivery is actually made. When contacted they stick with their false data concerning delivery. I have several security cameras mounted outside my home. I can see clearly who comes in my 750 driveway. As stated, it has happened several times and I have contacted Fedex and they start a case for the item that was documented as delivered but no answers are available as to why they document to the buyer and seller false data about the delivery time and dates.

I paid $$$$ for overnight express shipping. The tracking at first said the package would arrive on time, but later in the day it changed and said the package would actually arrive five days later. Tried calling FedEx to see what was going on and it is damn near impossible to reach a human. When I did reach someone, that person was of no help. Waste of money and time.

I had one package sent one day overnight express, to be delivered by 10:30 am, another by 2 day express. The one day express took 3 days to get here, the 2 day express took 4 days to get here. It was not the shipper's issue, it is FedEx. I am so angry! FedEx used to be great, now they are just another big corporation that doesn't care about the end consumer.

An automatic shipment order I have had coming to my house for over a year, has been delayed by a week each of the past three scheduled deliveries. FedEx changes the tracking data daily stating shipment is out for delivery, but it never shows. Eventually after a few days of FedEx changing the tracking data, the tracker will indicate the driver cannot find my house. We are again in a situation with FedEx in which my daughter ordered a time sensitive package and again FedEx keeps changing the tracking info stating it is out for delivery, but the package never comes. When calling FedEx about this problem, agents do not seem to be concerned and just indicate they will pass the information along to the local distribution center. Is there any recourse against FedEx for their improper handling of deliveries?

It was supposed to be a 1-2 day express home delivery. I got a notice by mail the second day it would show up at 6 PM. It never did and I waited frustratingly 40 minutes only to call their customer service and find out they close at 6 PM. Finally I get a number which takes me to their robot customer service. Which after 15 minutes of hassle tells me the package is on route for delivery. So I continue waiting. Of course no one shows up.

I found it really funny. I ordered a 100$ Herschel backpack and waited until the 29th to get it. So the day comes and I get a text message saying that it has been delivered. I check and there’s NOTHING FRONT DOOR. Oml y’all seriously need to have things shipped at the office. These drivers are 1st grade mental minded people. They don’t know **. How in the world do you miss a house that has its number on it? Wtf. FedEx is unreliable, incompetent, and needs to hire people with a high school degree and not be lazy and just throw things off to people's houses.

Last year, a driver SUPPOSEDLY made a delivery to my home noted as "delivered" on the sender's and FedEx website. PACKAGE WAS NEVER delivered at least not to my home (security tape to prove it). After I complained to all parties involved, mysteriously the driver showed up 3 days later with the package. When I inquire about the whereabouts of the package, I could not get any answers. On 8/28/18, another driver delivered a package to my address. The instruction (which is also clearly stated in my profile on FedEx manager) is that the package is to be delivered to the back door for medical reasons. Instead, the driver dropped the package at the front door which is not easily accessible to me given that the package is heavy and I only have one working arm.

If a package is late, damaged, delayed or not delivered I don't even have to look to see who the shipper used. I immediately know it's FedEx! They say they delivered the package to the front door, I search and search call and they tell me it says it's at the front door, nope it's not. Call driver oh it's in the mailbox? Okay, my mailbox is 50 yards from my front door!!!

Place of the package in the wrong place. I requested all packages to be delivery at the front door of the house, for two reasons: I had an operation of my lower back, and can only lift 10 pounds. And I don’t know when a package is delivery, plus my cameras only monitor the front of the house. Every time a package is delivered to the side of my house my car is damage or mirror re-arrange, the space is very tight. By delivering the package at front I can monitor the package and protected from people and rain (until my daughter gets home), and not when is on the side of the house. Plus he never ring the doorbell.

I had a package delivered to my vacation home because I needed this part while I was there. For 5 days my package was on the truck out for delivery. And it never showed. After that the tracking said pending! I called several times and no callback, finally I got someone on the phone from clams, I told them what was happening and they said they would look into it. The next day it was mark as delivered on the 9th. As of the 16th it was pending! It was never delivered and they denied my claim! Now today I sent a package to my friend with the shipping address as his and the billing as mine. Tracking said it was delivered to him, it was on my doorstep when I got home!!! Terrible service!!

I shipped things on 8/21 and received an email estimating delivery for 8/23. I shipped things across the country using FedEx Ground so I wasn't expecting it to only take two days. The issue is: none of the alerts I signed up for were working. We got no notification of the change in estimated delivery dates. I just got a call on Sunday from our client saying that items that were supposed to arrive Friday weren't there. We had to call and request the items be delivered first thing on Monday (the new estimated delivery date, 4 days after originally estimated). They arrived at 10:05 am. Bottom line, don't ever trust FedEx's estimations or their notification systems.

I'd always thought FedEx was one of the more reliable shippers, but I haven't used them in a while. And I won't use them again. We scheduled a home pickup for yesterday to get several boxes of my son's belongings up to his college before move-in day. We were told that the pickup window would be between 8 am and 6 pm or something, so we sat home all day and waited for the pickup. When no one had arrived a little after 6, my son called and was told that the driver had come by at 4:30 but no one was home--total BS. (I even know exactly what I was doing at 4:30--feeding my dog in the kitchen because she gets grouchy if she's not fed at 4:30)!

On August 3rd a fed ex driver stated he/she delivered a package on my porch. The claim was the revised by forever 21 and then denied, FedEx stated my package was successfully delivered. This took 8-10 days. It was brought to my attention the driver misdelivered package and attempted to re deliver it on Aug 7th. Because this driver mishandled my package one month later. I still don’t have my $115 refund. I have spoken to 11 representatives on Aug 28th and the person at his home delivery warehouse. No one will help me. When the driver obviously mishandled my package. All they needed to do was tell Forever 21 the truth. All I want is my refund but fed ex home delivery is protecting the driver.

I urgently needed to get a small package (2.5kg (5.7lb) shipped from Toronto Airport to my Hotel in Reykjavik/Island. This is a 5-hour flight and a 30min drive. As I urgently needed the content of the box, I order with FEDEX an International Priority shipment. I paid for this 273,87$ for this service- this was more than I paid for my personal flight with 20kg luggage and the transport to the Hotel on the same route some hours before!

Waited on a delivery for two weeks. I was expecting a time sensitive package all day and it wasn't there. After a few hours of "Pending" it rescheduled to a week later. I did not get my item anywhere near on time. UPS or USPS would have done it cheaper and faster. Big mistake using FedEx.

I recently ordered a Fjallraven bag and was told it would be delivered on Thursday. I was at work when I got the notification stating that they left it on the porch. I got home and I couldn’t find it anywhere. I tried to find a way to contact the Fjallraven but I couldn’t get through so I emailed. Then I called FedEx and they told me that they need to contact the driver and do a trace and they would call me later or the next morning. The next morning came (earlier today) and I didn’t get a call so around 12 or 1 on the afternoon and they said they open an investigation and have to wait till Tuesday since today is Friday.

I've had to use FedEx 4 different times (no other delivery options) and every single time they have delivered my package to the wrong house and some of these were expensive items. I've called and made a complaint every time and all they do is apologize but it's obviously not getting fixed. Very disappointed, I would not recommend them, apparently they have a hard time reading!

I work at a physician's office and since we moved office location in October 2017 we have had constant trouble receiving packages from FedEx. The terminal does not attempt to deliver on expected arrival date and scan the package as undeliverable due to business being closed though we are open. I have had this same problem 8 times in 2018 already and have moved delivery to UPS with all of our suppliers except one which only uses FedEx. Today we were notified that a package that was supposed to be delivered Monday and scanned as business closed Tuesday and no attempt on Wednesday was not delivered today, Thursday because we were not open. It was scanned at the terminal at 8:50 am even though we were in office at 8: 30 am lights on, door unlocked. When I went to lunch at noon I see the FedEx truck pulling out of our driveway, without delivering. These are medications for patients that we are expecting, FedEx is the pits.

Had my spouse stay home today to sign for a package. Got an email saying that the package was undeliverable due to nobody being home. Funny thing, I checked my cameras front and rear, no FedEx truck, no delivery guy knocking on any doors, and my wife was there the whole time. Get the song and dance about "tomorrow we'll redeliver" but nobody will be home then. So as a consolation they're dropping my package at Walgreens in my neighborhood tomorrow and I can go pick it up after 6pm, when I was counting on having it tonight. FWIW I never have any problems with UPS and I'll make sure I use them for any delivery needs from here on out.

Got a email saying I wasn’t home when they came?? Funny I'd been home all day, and not even a note on the door. I really needed this package today. Called twice to complain and was assured it would be delivered today. 6 hours later nothing. This is insane. What type of game are FedEx drivers playing. Now, I randomly get a email as I am typing this that they will deliver it tomorrow since they missed me. Total BS. I was home all day. FedEx you're awful!

Over the last 4 years I have used FedEx because I get free shipping for my business orders and I thought it was saving me money. I never get my packages on time and customer service is absolutely zero help, I can't even understand the broken English they speak. I now pay for my shipping from UPS or USPS and have very few problems. I wasn’t saving money by losing customers, shame on you FedEx.

Missed their stated expected delivery by 3 days so far. Their tracking status keep showing 'In Transit' hopping from city to city with no arrival or departure scans. I understand once in a while this happening due inclement weather but there is no such in the route. This is 3rd such experience with FedEx in last 2 years.

FedEx was once an excellent company providing excellent service. In my business experience in a huge metropolitan area it always was. Unfortunately, my current home experience with FedEx has been absolutely dreadful. I don’t know if this has to do with the fact that I now reside in the boondocks and no longer in a huge metropolitan area. Below are two situations that have occurred far more than once. I often have to be present for certain deliveries as they require an adult signature. So I come home at the time I am informed the deliveries will be made: between 12:05pm and 8pm. I arrive at my home at 11:00am only to find that delivery has been made to some other individual more than two hours before 12:05pm, and signed for by this other person.

I had shipment which scheduled to be delivered on 13th Aug, but the same was not received. Since 14th Aug, every day I have been calling their customer care but the executives promise that it will be delivered today before 1st half but even till 18th of Aug I have not received my courier. Even their website shows that the parcel is in transit since 11th Aug and will be delivered on 13th Aug. But after 13th their website is not even updated showing whether the package will be delivered later or whatsoever. I have written 2 complaints on their website but still haven't received any reply from their side. I really had troublesome experience dealing with them. I will never recommended FedEx to anyone.

After opening two cases and promised a call back from the Seekonk, MA FedEx manager I received an email that I will receive a letter In the mail. You should be embarrassed how your reps handle customers.

My daughter ordered an item @ it was supposed to have arrived yesterday by FedEx. It did not arrive even though FedEx said it was delivered. We checked with the neighbors. None received it. FedEx said they would have driver go back today to the place he delivered it. He did not come here today.

Too many times my package was delivered to the wrong address where the address label was correct. I now have a package on my porch, which doesn't belong to me, for 3 days now. I also got a notice that my package was delivered but I never got it. It obviously went to the wrong house. I called FedEx 3 times about this & still nothing was done. They actually suggested I go to all my neighbors to see if they have my package. This is not my responsibility. Then I was told to resolve it with the company I ordered from. How are they involved? They did nothing wrong. FedEx should be the ones researching that. I haven't written a review in the past when this happened but I've had it.

I arranged for a pre 10.30 delivery from an alarm manufacturer for an important customer I really didn't want to let down. At 10.50 I phoned my supplier to see where the delivery was and after they contacted FedEx the driver stated that he didn't realize this was on a pre 10.30 delivery so he would turn back (he was 15 miles away) so that we could get the goods. At 12.50 I phoned him up and asked where he was, only to be told that he had been stuck in traffic for at least half an hour, and it would be at least another hour before he could deliver to me. I asked if he was 'working' his way to me instead of what he promised - to come to me straight away, - "NO, NO, not at all." was the reply.

Yesterday I waited all day expecting delivery of a 76 pound portable air conditioner. I was notified by email the delivery had been made to my front door. I called FedEx to tell them the item had not been delivered. Later in the evening I got a call from my landlord that the package was delivered to the second floor deck in the back of the house. There is no access from that deck to my third floor apartment. I called FedEx and told them that the item was delivered to the wrong apartment and that now someone needed to bring it back downstairs and then up three flights to my apartment. I made several calls about this between yesterday and today. While the agents took my info and stated that someone would get back to me, NO ONE EVER DID!!! I ended up paying $40.00 to two landscapers to bring the item up to my apartment. I will never use FedEx for any deliveries in the future. They totally suck!

We have ordered several things over the past few years and had to use FedEx. Never, not even once have they actually delivered it to me or even the right house! Even after several calls to customer service and speaking with several supervisors who assured me they put remarks in my account so it would never happen again. We guess they don't read that stuff because my package was left in a truck outside in the pouring rain, while I was home!!! Never will I use them again!!!

I would never ever deal with FedEx again. One of my biggest mistakes when purchasing online was not to check which company provides delivery service. Then came one of my worst nightmare ever journey with FedEx. Waiting the whole day for the package... Later check to know "Customer not available"??!! The next day, no doorbell, no shout out, only one note left "First attempt" not successful??!! DO NOT SPEND MONEY ON THINGS NOT WORTH.

I hate FedEx. Always problems. Fake delivery, fraudulent delivery tickets ("Oh, I was here and you were not"), no detailed tracking, no delivery window times, etc. etc. Explain to me why in 2018 I should sit home for an entire day waiting for a package? Can they not put live tracking on their trucks? Oh, I guess they would get caught in lies. Like the multiple times they've said they tried to gain access to my building but could not. IDEA >> TRY RINGING THE DOORBELL. Terrible company with terrible service. I actually prefer USPS and that is saying a LOT.

I paid expedited next day service for a package that would otherwise take 3-5 business days to receive. Now, I wanted to make absolutely sure I didn't miss the driver so I sat looking out the front window the entire morning. After going online to track the package I found out that it was documented the driver showed up around 10:58a but when I called it was around 11:20. And guess what? The package had already been returned to the depot? What? I called customer service and now the fiasco begins. First, they tell me the driver documented that they left a tag on the door. The lady on the phone is asking me as I'm standing outside in front of my door "Sir... are you sure you don't see a tag?" What... NO! There's nothing here. She calls me back a few hours later to tell me the package again has been returned to the depot and schedule for delivery tomorrow. Then they told me the driver was sick and had left early for the day.

My shipment has been lost and I have tried to file a claim online only I would have to create an account which I do not want to do. I was on my second call for 15 minutes, was transferred 3 times only to get an answering machine. The customer service is REALLY lacking here. No person contacted me about my missing package, I finally called them. They said they wouldn't call me until the scheduled delivery date. I would expect FedEx would take into consideration people arrange their schedules to be gone for a shipment and now we are out work days when they could have notified us sooner. This has really put us in a bind and no one seems to want to help.

I bought online stuffs from a really good service site (I would say best service ever), however send it via FedEx. My package tracking said it should be delivered 3 days ago but nope. Nothing happened. Contacted FedEx and the worker sounds really lazy, she said they needed invoice so I'm just like, "Okay what does that have to do with me because I already gave everything about my information." She said I needed to contact with online seller. Like what the **, FedEx should contact them and not me! She even lied and saying that because ''I'' don't have invoice, the package could not get in the country, like you think I'm a fool?! It's already been in the country and in the same city for 3 days.

My package never arrived even when I took a day off from work. My app says one thing, the customer service says another. I requested a pickup, the app shows a hold for me to pickup at the location I requested, then the app says it is returned to the shipper. I called the customer service of FedEx and had a never to tell me that all requests are NOT guaranteed. So why you offer requests for pickups? I will never get the package from the shipper. It is just a hassle to deal with FEDEX. What is the CEO doing about all of this complaints? The FedEx website has fake news on their website about being so diligent with their service. Oh please. I can't wait till they close down like the Toys-R-Us. POOR SERVICE. DON'T USE FEDEX, USE UPS OR USPS INSTEAD!!!

I would give this a zero stars if I could. FedEx CONTINUOUSLY leaves packages at the front of my gate instead of walking them up to the door. The gate is NOT locked. There are package thieves that browse the area just looking to steal. I have called to report this issue several times and every time I do, the driver leaves the package in my neighbor's yard, down the street instead of mine. Disgruntled employees need to be fired. Find a job you enjoy more if you cannot do yours effectively!!!

A FedEx package was scheduled to be delivered to me today. Then suddenly it says A delivery attempt was made but the business was closed. 1. I am not a business. 2. My driveway is alarmed and photo taken when alarm goes off. No one ever pulled into my driveway to even try to deliver to me. I called FedEx support and they are very unhelpful, I told them their employee is a liar and should be written up for lying. They acted like this was a normal occurrence there.

FedEx doesn't appear to have cracked the home delivery market. It's still much better at delivering to an office, where human contact is found. I stayed home all day for a wine.com delivery and nobody showed up. This allows the driver to claim they have made an attempt, but nobody but the driver knows if that's true. On my delivery day, nobody buzzed my apartment number, nor phoned me, nor left notification that they had made an attempt. Even the updates on the site simply say, Loaded onto truck for delivery in the morning. This provides an easy method for drivers to cheat the system because FedEx doesn't make contact for attempted delivery, like a phone call or attempted delivery notification. The bad news for wine.com is I no longer make regular orders to them unless they plan on changing shippers.

This is the second time FedEx has done this to me, I got an notification stating my package was delivered @ 12:01 pm. Mind you my daughters were home and mom was there as well. Called and ask. Did anything to check outside. My daughters looked and nothing was outside, I asked did anyone ring the doorbell, they said no one rang the bell. I get off work. Call FedEx. Worst customer service. No one had empathy. Advised they'll have to speak with the driver.

I recently shipped the package via FedEx from Las Vegas that required a signature. It was due to be delivered on Saturday, 11 August. The FedEx man rang the doorbell and left saying no one was home. The door was open and you could see that someone was home. My husband had literally just stepped into the bathroom. The FedEx driver was gone before he could get to the door and now we have to wait until Tuesday to get our package. When I called the number on the sheet I was told I couldn’t even pick up my package. This is unsatisfactory!

My company uses FedEx to send documents and packages. I can’t tell you how many times I’ve called a customer because the FedEx website claimed that their package was delivered, only to hear “I’ve been home all day and haven’t seen a FedEx truck.” Or, the FedEx website will have the status “Undeliverable - returned to shipper” so I’ll call the customer to let them know and they’ll say, “What are you talking about? I got it hours ago.”

We left our gate open today to receive a package that needed to be signed for from FedEx Ground. My husband was working in our yard all day. The gate was opened since early morning. And when I tracked the shipment, they claimed no one was home and they would deliver on Tuesday. The guy I called at FedEx asked if a message was left. I told him if there was it was left at the gate. There was a note attached to a delivery box at the gate. {We do not live in the box.} He made no attempt to drive down to our house. We both were home all day.

Ordered a PC for my daughter. She is turning 13, you all know that age. It's a pretty big deal in most homes. FedEx was supposed to deliver it on Friday, the day before her family get together/celebration. Needed a signature. So I took the day off. I watched 2 FedEx vans drive through my neighborhood, l and then a lady in a large box truck. (Talk about inefficiencies and waste...)

I paid FedEx to ship my transmission. This is the biggest regret and nightmare I’ve ever had in life. Not only was it not picked up on scheduled date but it was delivered days after the scheduled drop off. Upon delivery they completely destroyed my transmission. Customer claims department then refuses to pay for it or even take responsibility!!! The problem didn’t stop there. One customer service manager by the name of NICHOL began to slander my character. "You are just like the rest of the unsatisfied customers that try to scam us now to paying for your broken item." NICHOL customer service manager at the Bristol office. Reason for not approving and owning their mistake were: 1. no claim value; 2. package was never securely protected.

I know delivering boxes of dog food can be heavy but it’s part of the job, right? You don’t need to destroy the box by throwing it on the ground, I saw you do it. Now we can’t reuse the box. Be part of the solution, not the problem.

We have used FedEx multiple times and have had horrible experiences with them. We live in a condo in Kansas City. The Condo is located near an apartment building. They consistently deliver to the apartment building (a completely different address) and then leave, leaving the package as undeliverable. Today, they stopped in front of our condo, remained in the truck, and then posted the package as undeliverable. They said there was no one available to receive the package. We were standing in front of the door looking at them!!! When we called the helpline, they said... "Sorry. Maybe tomorrow or the next." Really??? We have now learned to use UPS or USPS. What does it matter if it take an extra day or two... at least we get it.

I work for the post office. Most people don't know that both UPS and FedEx use the postal service to not only initiate shipments, but to deliver many of their packages. I had to return a camera that didn't work. I used the printed shipping label provided by the maker of the camera and dropped it off at the post office where I work. It took FedEx four days to pick the package up from the post office. It then took another four days for the package to arrive in Houston, less than 200 miles from the origin. Now, three weeks later, there is still no further scans indicating the package has gone anywhere.

What a disaster of company, I honestly do not recommend anyone to use this company to send absolutely nothing. My experience was very bad, I sent a package, exactly an Apple table and so many things went unanswered by this company that "supposedly" ended destroying the article they say. When I placed the claim because that item cost almost $ 700 they were not responsible for their lack of professionalism and incorrect information given to me.

Delivery person rings my doorbell. I open up the door to receive the package and she has her back to me and doesn't acknowledge my presence. After several seconds she drops the package on the doorstep and walks away without a word. I sarcastically say, "I'll take it", as she walks off and she says, "I hear you". There's no real recourse for correcting this type of behavior, but I'll say, if you don't like your job go get another one.

1st I ordered 2 BigOne Lovesac but FedEx delivered both packages to the wrong addresses. My packages never seem to make it to my home in Dallas, TX instead it ends up in Fort Worth, TX. 2nd Delivery man for FedEx only left package 3 notices on my door weeks following my undelivered package complaints in which I stated I never received door notices. Instead of reshipping the package to my home or the Lovesac factory FedEx delivered the packages to a ** in Fort Worth, Tx. FedEx never retrieved the BigOne Lovesac it delivered to the wrong address.

I already knew that FedEx was useless, so if it had been my choice, I would not have shipped through them. But unfortunately, an online seller chose FedEx as their shipper. I got a tracking number. The package was marked as delivered on the front porch in the tracking system. I open the door. Nothing. I go to the garage in case they dropped it off in front of the garage. Nothing there. I go to the community mailbox (it's a gated community). Nothing there, either.

The driver didn't even ring my doorbell. I went online and left delivery instructions, but according to the customer service rep the instructions weren't even in the system. Oh, and technically drivers aren't obligated to ring doorbells. We're supposed to leave them notes. PATHETIC.

FedEx was supposed to deliver a package to me 3 weeks ago but they sent the package to the wrong address. I got a replacement and they were supposed to deliver it today but for some reason, I can’t see my package. They have horrible customer service and I am going to try avoid shipping things through them.

I live in NYC, in a less than affluent town, and I've noticed a disturbing pattern by companies like FedEx, where drivers will "assume" that an area is not safe usually due to the fact that the people are **, and refuse to leave packages. I understand that FedEx leaves the delivering of packages to their drivers; this opens up the door to discrimination. I have noted this happening to me several times yet individuals I know who live in more "affluent" and ** neighborhoods have packages left on their door stoops. FedEx needs to take this out of their drivers' hands.

I have to create a normal label to sent it to my university for an important document to be received. FedEx website and services are so slow that it has taken 3 hours to create a label and I was on phone with customer support and they were also unable to help me. Unfortunately I was late and I was not able to create label on time just because of stupid website and FedEx services.

Bought item with Amazon. Shipped via FedEx. Package advised arrival Saturday by 8pm. Stayed home all day and no package. Checked tracking and it said to contact the original person who sold it. Next day FedEx tracking gave Monday 8pm delivery time. Stayed home all day Monday. No delivery yet FedEx tracking showed delivered. Neighbor just brought my package in pieces soaking wet. Was delivered to his residence, all our properties are marked on the road and houses so no way to mistake this, and it’s all 100 feet further down the road. FedEx is irresponsible and should have to pay for continued poor service.

I was tracking a package to my address and noticed there was a notice of a wrong address. I called FedEx and asked them how they determined the address was wrong and they didn't know. They said they couldn't do another delivery in 48 hours. Problem is I will be on vacation, so they said they will attempt another delivery in two weeks. My other choice is to drive 125 miles to the main office to pick it up. If FedEx is ever used again, I will not buy from that customer. They are the most inefficient mailing service I have ever dealt with in my life.

I bought a camera from Amazon and I received a message my product was shipped and would be delivered on Saturday at 8 pm. So, I didn't go to work waiting for my camera. Afternoon, I received a message stating FEDEX had been in my place and there was no one at home. I went downstairs and found a Door Tag and my neighbor said they didn't wait for a second for me to respond. After several attempts to get in contact with their supervisor, I was told they could not find the truck with my camera neither giving me an address where I could pick up my box. A person called Joshua left me on the phone for 28 minutes and gave me a lot of evasive information. I'm so upset about it that I won't be using this service any longer. None as professional as they should be.

FedEx 1800 customer support told me my wedding ring was in Newburg and able to be picked up. We drove close to an hour to get there because when our delivery got rescheduled nobody would be home to receive it. When we got here both of the girls told us that it was still on the plane and was unable to be gotten. Eventually the manager Paul ** was able to spend about half an hour looking for it and we are going home with our ring!

For the past year I've had nothing but problems with the FedEx driver. My shipments clearly state on the label to deliver on the front porch. I was home last delivery and was assisting the driver unloading and he left them sitting on the walkway and said "you should order less"! Seriously, isn't this your job. See pics attached. I've complained to chewy.com for over a year and FedEx ignores them! I've complained to FedEx and I'm ignored as well! So dissatisfied!

I order a 55 inch tv from Walmart. I received a email from FedEx at 6021 Bethlehem Blvd stating my package was delivered at 3:41p. I call FedEx at 3:50 letting them know I was home and I didnt receive a package. They tell me, "Oh the driver must have scan your package by a mistake. If it's 10mins later call the driver. He's still in the area." I was told, "You shouldnt be worried. It's covered out in a claim. We'll give you a call once the supervisor get in touch with the driver and he retrace his drops to see where he drop the tv off at." Theres no excuse why they can't find a 55 inch tv.

My company shipped me a T-shirt that worth around $15. In addition to my company already pre-paid the shipping, FedEx delivered the T-shirt and sent me an invoice with the additional fee of $15.57. Out of those charge, $4.27 is the GST. FedEx charged me a 'Advancement Fee' of $10 and add another $1.30 HST on the 'Advancement Fee'. At the end, what FedEx charged me (not included the shipping fee) is more than the T-shirt itself. When I call their customer service, the agent is so rude and saying in a very impolite tone that we just me because I don't have an account... wait, my company has an account with FedEx... what a bad customer service. I never have had any good service from FedEx in the past.

FedEx just lost my $3,000 package because they didn't ask for an ID. They delivered to some address most likely. When the receiver saw the package is from Dell, I'm sure he just signed it and called it X'mas!

I had a large expensive package delivered four days early without notification. The delivery person never rang the doorbell. I am sitting in my house watching him. He just dropped the package off on the front porch for the whole neighborhood to see. I live at the end of a culdesac facing the whole neighborhood. I have a video recording of everything. This is the second time that I have a complaint against FedEx. I now live in Georgia, but when I lived in California, the driver never delivered my package. I had to go to the warehouse, to pick it up, after his shift was over. I will never use FedEx service, again and whenever I order something, in the future, I will make sure the company, I order from, doesn't either. If they do not retrain their employees, they will be out of business, soon.

Expecting package that I needed to sign for. Delivery date 8/1. Could not give me a time frame and did not even show up! I contacted the company I ordered from and they rescheduled for next day and again no time frame. This is not acceptable. I am so disappointed and angry, as there are companies that have to use FEDEX and the customer has to suffer the rules for delivery. The least that they should do is have a morning or afternoon time frame for delivery like UPS.

I've been waiting for this delivery that was made on a order 2 weeks again. Scheduled to be delivered today by the end of the day. So been sitting here waiting. So I go to the door and see the note. They didn't knock and didn't ring the doorbell. So mad, wish I could give no stars.

I had 2 packages scheduled for home delivery today. I work from home and my office looks right onto my driveway. Just after lunch I got an email saying delivery was attempted, but no one answered the door for a signature. LIE! There was no door tag, no doorbell ring and I have a clear view of my driveway and can see and hear delivery trucks very easy. I didn't even go to the bathroom, so I wouldn't miss this delivery. I guess the driver was falling behind and decided to LIE about an attempted delivery that was not even attempted at all! I will NEVER let anyone ship to me via FedEx again. The driver WILL be fired when I am done!

FedEx is the worst shipping company I have ever dealt with! This year they have messed up my packages 3 times. I've lost 2 of them. All of them are over $500 but they surely delivered the cheap ones! First package was picked up by FedEx then the tracking stopped at their hub somewhere and was never transported anywhere else. 2nd package was claimed to be delivered at the back door. Not true! I was home the whole day waiting for the package, I didn’t see FedEx truck coming by.

For the life of me I don't understand how this organization stays in business, they are incompetent, unprofessional and extremely unreliable. I am forced to deal with them due to my job but I am trying so very hard to find another organization that we can use to ship our packages so that I can be rid of this company once and for all. I wish there was a way to give zero stars, this company is the worst I've ever dealt with and many times packages that I've shipped did not arrive on time or at all. Meanwhile we still got charged and never reimbursed for their negligence. I would love to see this organization go out of business. They are a disgrace and I have ZERO respect for them!

On Thursday a FedEx driver came to my door to deliver a package for my sister. He had me sign for it and then asked in a hostile manner if he had come to our door to deliver the same package before. Since it was not for me I told him that I didn't know, and said probably. I did think it was odd that he would know what was being delivered when at the time I didn't even know what it was.

I have had to (not by choice) use FedEx for overnight deliveries and every occasion the driver does a loop around my building and then takes off and then I get an update saying that they (somehow) had a unexpected delivery issue even though I literally watch them drive around just to leave with my package and make me wait two more days for an OVERNIGHT delivery. I called customer service twice to speak to people who can barely speak English to just find out they can't simply notify the driver of a different address they can be used. They would work but they are incapable of helping their customers! FedEx employees are very lazy and incompetent! This is an important item my family and I needed today hence why I asked for overnight delivery!

I ordered a new MacBook Pro and was a given delivery date of 7/27/2018 by no later than 10:30 AM. When tracking my shipment the scheduled delivery date remained consistent and the status was listed as in-transit. I never received the package and the status in the FedEx tracking website remains as In Transit with a scheduled delivery date of 7/27/2018. I called customer service and was told the package is still in Memphis TN. They cannot give me a date as to when this package will be delivered. This is an epic fail for FedEx. I will avoid using them in the future as this is not the first time I've experienced inaccurate tracking information and zero help from customer service.

FedEx will not deliver to my address base on the dispute that I had with a subcontractor driver about speeding in my driveway that posed a severe risk to the health and safety my children and animals on my property. Yet they are still taking money from business who are trying to deliver my packages and allow them to get all the way to their local delivery terminals and then reject the delivery because they are saying is on a security hold. Three weeks after the incident they have yet to call me about my side of the story. FedEx is knowingly accepting deliveries from companies to my address knowing that they will not get delivered. I'm fine with them not delivering to my address if they are ok with drives speeding in my driveway, but they should be not fraudulently accepting shipping to address they will not deliver to. This is allowing FedEx to make money on shipment.

I shipped my package 13th of July to Dubai. Up till today Fedex has refused to deliver my package and even threatened to return it to the country. I paid all charges before sending, only for them to tell me at Dubai that I am supposed to pay a huge custom duty which wasn't even mentioned before accepting the package. They even claimed they just became aware that such duty applies to the package. They really have a terrible customer service who will keep redirecting you from one country to another. I will never use their service again. They are a very bad courier service.

I shipped a package to my fiance overseas. It arrived at the destination facility, and without even trying to deliver it, they decided to ship it back. Luckily we were keeping an eye on the tracking and stopped it from being shipped back completely. They did not provide a reason for not attempting a delivery. Currently it's sitting in a warehouse and we are not getting sufficient updates. So I paid $300 for them to fly my package to Australia, only for them to not even try and deliver it. Are they lazy, incompetent, or just plain dumb?

I recommend never using FedEx ever! I placed an order 7/17 and I was told my product should arrive 7/20. I get an email 7/20 that my order was delivered at the front door at 1:23 pm. False, it was never delivered! I was home all day. I looked around my house, at each door, even looked in my flower beds and bushes! Nothing. Not to mention, I have a dog that barks when there is someone at the door. Nothing. I waited until the following day, 7/21, and called FedEx customer service. Horrible! They “opened an investigation” and gave me a case number and said someone would call back after 2 hours. Never heard from them until 7/23. I missed their call, and called them back, and got the same exact run around.

I've been very disappointed with their service. They have the worse customer service! One of my packages required a signature and they forged it!!! I am very frustrated with them because I have been waiting for a package for 5 days and apparently whenever they want to deliver the package I am not home, which IS WRONG! Even the driver had my phone number and decided not to call? DO NOT RECOMMEND.

I will no longer be using companies who ship with Fedex. Either the package arrives up to a week after the scheduled delivery date, is sent back to the shipper as undeliverable for NO REASON, or the expected delivery date is way longer than it should be. I am waiting on a package that is in a FedEx facility an hour and a half away but it isn't scheduled to be delivered for another 7 days. What? It takes a week for a package to move 90 miles?

Do yourself a favor and not give FedEx your business. It is run by incompetent drivers who are lazy and refuses to deliver packages in a timely manner. Calling customer service is a waste of time because they don't have much information and really don't care about customer satisfaction. I will never use FedEx for deliveries ever again!

I ordered a package and was suppose to receive on Saturday and now it's been put off for a few days because unable to deliver. Because it rained some in the AM and I live on a dirt road the truck didnt want to deliver it and it hasnt rained the past 8 hours and it's hot and sunny. This isnt the first time that FedEx has done this because a driver dont want to do their job. When I have called about the issue all I can be told is that they have no control over it, they should have control over their employees not doing their jobs. FedEx has false advertisement saying they can deliver in any kind of weather, really? You can't deliver when it's sunny! Will not use them ever again if I can help it, I would rather pay extra than to let FedEx deliver for me.

FedEx made a one time exception for me although I had used insufficient packaging, and we were able to replace our items.

I ordered from a distributor last Thursday. Out for delivery the next Tuesday. No attempt to deliver made. Same on Wednesday and Thursday. Package going back to distributor and being reshipped UPS. I tried to use them to ship ammunition. The liberal ** I talked to said I needed "explosives training" to ship ammo through FedEx. UPS is normal ground shipping with a ORM-D sticker. FedEx office location at 6020 Camp Bowie in Fort Worth has a bunch of liberals that like a paycheck yet don't want to ship packages. Gun guy has to answer 20 questions about what he is shipping with a pre-printed label. Dirty welder guy has no problems at all. Sad to have to wear a disguise to drop off something.

I ordered mobile phone from MI on 12th July 2018. From then I have been tracking my package. On 14th the shipping details were updated saying the package is in local facility. Today it is 20th. Still haven't received my package. Calling FedEx team from Monday (14th) for the update. They are saying they will deliver the product in 24 hours from past 5 days. I have been working from home from Monday to Friday for the package. Still waiting for the package. Customer care agents just giving me deadlines everyday. No action taken. They have no idea what customer satisfaction means. You guys should not be in this business if you cannot make your customers happy. I don't give reviews often but the experience that I had I wanted to share with people and wanted them to think twice while they opt for your service. I wish I could give no stars in the review.

I spent an extra $23 on Overnight shopping, and stayed home from work to make sure my package was delivered today. It was scheduled for delivery by 8 PM. I received an email notification stating that the package wasn’t delivered because “no one was home.” There were THREE of us home waiting for this package because it is needed by tomorrow morning for an event! No doorbell was rung, and no door tag was placed to even tell us where we can pick up the package. Absolutely horrible, lazy service! Use something else if you can. This isn’t the first time FedEx has done this.

I have had the worst customer service experience with FedEx!!! They are extremely rude and unhelpful. If you can use another carrier... I would suggest you do. Their customer service reps are rude and lie!!! They make a mistake and you pay for it! Horrible, horrible service!!!

Do not do business with this company! When they ship a package to the wrong place and you try to return it, they ship it back to you instead of returning it! Take your business elsewhere if you want your package to go to the right place and be retrievable if it isn't.

I need help. FedEx is claiming that I accepted and signed for a package. I did not. I have been going back and forth with them for some days now. Here is the issue: I placed an order with Comcast. I was given a FedEx tracking number. When I looked up the tracking number, it said that my package was delivered to and signed for by me. It was not. When I called FedEx to correct them, I was called a liar, and my integrity was questioned. I was first told by their representative that my package was delivered to me on the second floor. There is no access to the second floor.

Don't use FedEx. DANGER! They are really two (2) companies and they really don't like each other. I put an express label tag on my package and left it for pickup in my building. But, FedEx GROUND picked it up and lost it. They are not capable of scanning an Express label (really!) and so Express does not know where it is and cannot find it. Eleven days and they are telling me to be patient. They told me that GROUND (a system of subcontractors) took the package and that I should drive 15 miles to the GROUND terminal to get it MYSELF (wait a minute, aren't they a pick-up and delivery company?). When I did, the GROUND people told me to "talk to the hand." "We don't got yo' stinkin' package!!" DON'T USE FEDEX.

I literally wasted my whole day waiting around for my package. I was told that my package would be here by 8pm. Unfortunately I have no doorbell in my building (which I have zero control over) so I had left a note for someone to call my phone so I know when the person got here. Around 2:30pm I get an email saying that no-one was home to get the package. Are you kidding me?!?! I wasted a whole day for someone to come to my door and then just drive off!? My whole day off was spent waiting around for nothing!

In late May I purchased a $850 piece of medical equipment which was shipped via FedEx overnight. Three days later it still hadn't arrived, when I received a call from some man identifying himself as being an hour away, and who started complaining about his job and his boss. I finally got him to calm down, which is when he told me he was a FedEx driver who had my equipment on his truck for days but didn't know it, at which point he went into a lengthy rant about how everyone at FedEx but him was at fault. I told him it was medical equipment and already late, but he said there was nothing he could do.

Ordered some truck mats that was said to take 2 days for delivery. Ordered mats on Sunday. Mats were said to come on Thursday before 8pm. Checked delivery status and it said there was a delivery exception. According to them my address was incorrect. I called and verified my address. I was told that the address on hand was correct. Representative told me, Friday before 8pm I should expect my package. It didn't come Friday. Checked online delivery status, and said it would come Saturday by 3pm. I call customer service at 6pm. They asked me to verify my address again. The guy told me he can't understand why it hasn't been delivered yet. I just going to have to wait till Monday and tell them to leave it at a FedEx store so I can pick it up myself. This company should stop spending money on commercials and fix their infrastructure first. Funny thing is, this same week my Amazon order came on time no problem, from FedEx.

Originally I wrote this review against the company who sold me the order but they have refunded me. Still I think people should have an opportunity to know about my recent experience with FedEx. I tracked my order closely, I usually do on more expensive orders and this one was just shy of $400. The website stated it was out for delivery on 7/2/18. Later that evening the website status changed to 7/3/18. Later that evening of 7/3/18 it changed status to "delivery may be delayed or lost."

Avoid FedEx at all costs, every time I order I tell them, "Do not ship by FedEx" but sometimes I have no control over it. They leave packages all over the place. They never deliver on time. Info online is wrong. They say they attempted delivery but never really tried. Customer service not helpful. All around bad business. Avoid Them At All costs!!!! UPS has much better system, same driver every time who knows customers personally.

Received FedEx cell phone alert to be home to sign for expensive package on Thursday 7/12. Stayed home from work to sign for package but package never arrived. FedEx website indicated package exception and package would arrive Friday 7/13. Stayed home from work to sign package. Package arrive 7:05 pm as last delivery. So I stayed home 2 days in a row as a result of inaccurate cell phone alert and late delivery.

I just finished remodeling the nursery for my unborn child, last step is to install the flooring which is to be delivered by FedEx. First I was told it would be delivered on 7/11... it didn’t come. Then tracking says it went out for delivery at 7:18 am on 7/12 and would be delivered by end of day... it’s 8:30 pm and still not here. Each time I call customer service, they can’t tell me where the driver is or what their name is. They can’t even get ahold of the driver to give me a call with an ETA. I’ve been waiting anxiously for 2 DAYS for my package and all I’m told is “it’s out for delivery.”

When I was tracking the schedule for delivery it stated that my package was delivered at a certain time. However, it was NEVER delivered!!!! I had to cancel my schedule so I can be at home to sign the delivery. But NEVER came when it said it was delivered!! The worst thing was when I called the customer service they couldn’t do anything for me!!! They said they’ll call me back but NEVER called me back!!! I had to call several times. But still nothing!!! The worst customer service EVER!!!

I called FedEx about 4 months ago with this same issue. My issue being the internet delivery date not being correct. It is hard to staff for the week when you don't get correct information. It is now 3:46 in the afternoon and my delivery date is still set for today before closing. (Meanwhile it is sitting in another state.) I have been on the phone for over an hour trying to get this issue corrected so that it doesn't happen again. I am getting nowhere. This week is a bust for me again. I hope that in the future my efforts today will make a difference for other small business. If a delivery is promised by Friday, then put the Friday date on the internet, this is the only information that we as the end customer ever sees. Why put Thursday if it is going to set more than 24 hours at one of your locations???

On Thursday, July 11th, I received an email stating my package had arrived from FedEx at 1:48 p.m. I was home and got the notice via email. The interesting thing is my dog that always barks when someone comes up to the door, and she DID NOT BARK at this time. However, when I went outside to look on my front porch, there was NO package. I proceeded to go around my home to check outdoor stairs, side garage and even went to look on my neighbor's porches. I like to respect people’s privacy and property and don’t like to bother my neighbors since they have jobs and or families at home during the summer so I just looked on porches. Then I proceed to go online to the FEDEX live chat and had to deal with two representatives who said, “They would put a trace on the package” and wait for a rep to call back later before 5:30 p.m.

I worked from home and I'm in process of returning (heavy) equipment back to company, ex-supervisor told me FedEx guy would carry the box with them when they delivered the labels. I got home and got FedEx slip saying I missed them & the labels were at the grocery store down the street. I didn't mind taking the equipment back to the store. Just wanted to know so I could ask a friend. Anywho, I let supervisor know and she says they could re-deliver labels & pick up equipment & to call them. So I call them. First guy I had to tell the situation not one, not two, wait for it...3 whole times. I literally explained everything to him and he kept saying "the packages are at the location" to which I replied, "YES I know they are at the store, that's not what I'm asking." It got to the point where I even told him exactly what I was shipping and for who and why. Eventually, I just tell him to transfer me to someone else. He does and I wait for that for a good ten minutes.

I paid $32 to ship a letter via 'FedEx Saver Residential', from Boone, NC to Greensboro, NC (100 miles). The FedEx shipping center where I sent the letter from guaranteed that the order (placed Thursday 6/28) would arrive in Greensboro no later than Tuesday 7/3. The letter arrived Thursday 7/5. Forget trying to get a credit for poor/late service when you call these losers. You cannot reason with them. My university department already has blacklisted them and I will do the same. The USPS ships for ~25-30% of cost of FedEx and is still faster. Avoid FedEx at all costs if you do not wish to overpay for poor service!

I placed an online order with Woman Within and received an email, with a FedEx tracking # telling me it shipped on 7/2 and would be delivered by the end of the day on 7/7. The package was not delivered that day and it's been next to impossible to get any further information. I called yesterday, and through their automated system, was told the package was on the way to the post office serving my area. The package left a FedEx facility at 6:08 am on 7/6 and this facility is only 2.5 hours from where I live. It should have reached that post office that same day.

Long story short: Passport renewal document, need to send it to My country asap. I go to FedEx after an agent confirm they do ship in the requested city. They gladly take the money and the package. 24h later a relative tells me they have never seen a FedEx branch in the city I had ship my docs. I call FedEx they "realize" they don't actually ship in the city I requested but 200kms away and that my contact could always go there to pick it up. Seriously? If I ship my package it is so that it arrives at destination not 200 kms away otherwise I would not have shipped it. Genius!

Every time I have something I ordered set for delivery from FedEx, they deliver WAY later than they're supposed to and falsely change the information on the tracking service to make it look like the delivery was delayed or rescheduled. They also falsely claim to have attempted delivery when they really did not, or claim that I changed the delivery date/time - which I also did not. They're lying and manipulating the data on the site to make it look as though it's the consumer's fault for their problems, and that is just unprofessional, dishonest, and immoral.

I waited a week for a package that somehow was failed to be brought even though the driver said he dropped it off at my doorsteps?!?! I'm sorry but you all have the worst service ever. I've never had such problems especially with being in such a small town. You fail to meet the standards of the public especially in the 21st century. Your driver can't pull out his phone and look up an address? Best of luck to you in the future. I will no longer use your service.

Refuse to insist on signature in thief ridden neighborhood! I live in an apartment building which regularly has packages stolen. The last time FedEx left a package on my doorstep, it was stolen. The best (or worst) part? It was 40 lbs. of cat litter! And yet these IDIOTS tell me that the driver will likely leave my package on my doorstep, because it is "at their discretion" Seriously?! What part of thieves in the area stole 40 lbs worth of cat litter do your drivers not understand? Also, unlike UPS and USPS, FedEx does NOT have a local number for me to call. So the local drivers and local distribution center have NO clue how dangerous this "safe-looking" area actually is!!! FedEx get your act together!

I have been waiting for my package to be delivered since 0800 on Saturday. It was supposedly going to be delivered between 0800-1700. I called before noon to get a status as I need to go out of town. I was told that it was out for delivery. Note: I did not leave my office all day even to get lunch. Later, just before 1500 (3p) I got a message that said an attempt had been made to deliver my package-which is a LIE. The driver LIED and had not attempted to deliver my package. All of my attempts to contact the New Haven FedEx facility where my package was coming from were unsuccessful. All of the attempts made by the FedEx customer advocates to contact the facility as well as the facility manager initially failed.

I am filing this complaint to warn other consumer that are expecting deliveries or use this service for delivering their products. I ordered a Dyson vacuum cleaner through Amazon and I have the Prime services. I placed the order on June 29, 2018 and the expected delivery was 7/3/18. No package was delivered and I stayed home from work. I contacted Amazon that stated that something went wrong and the new delivery date was 7/5/18. I stayed home from work a second day and no package, but this time I went to my door and there was a dog tag reflecting that there was a second attempt at delivery.

We get it urgent package once a month. We live in a house with five other families and each family has their own mailbox with the number and name on it and yet every month FedEx delivers this urgent package to the wrong address. And on the package it says our number and our name and yet they still put it in the wrong number and wrong name. And now they're putting the package in the mailbox lately which is a federal offense or you cannot put anything in a mailbox except USPS... and every month I call up and complain and every month they say they will make sure it's delivered right. They're not trustworthy. They don't understand or can't read English. They're useless.

I ordered some medical supplies that I need for my wounds that I was almost out of and placed an OVERNIGHT next day delivery order on Monday July 2nd, 2018 and only received July 7th, 2018. I placed another OVERNIGHT next day delivery for medical supplies on Thursday July 5th, 2018 and received those medical supplies July 7th, 2018. This company is a JOKE!!! Also, as other consumers stated they kept leaving the packages I did receive at other times in bad weather rain, snow at a side garage door that is never used so I put a note on the door and they still left packages there when I have a covered front porch and a covered back porch!!!

I've had various problems with FedEx over the past two years. The first was a $30 watch that was not delivered, even though the status said it was. When I called their 80 number, the response was "Oh well, those things happen..." I had two more problems right in a row, where they placed exceptions on my packages, stating they could not find my address, heh heh... I own my house, and no one has ever had difficulty finding me... except FedEx drivers apparently. Just yesterday, I had an order for chocolates sit in a hot delivery truck from 4:09 am until it was finally delivered at 5:08 pm... Needless to say, I had to put the box in the freezer to try and save the gooey mess... FedEx has become so unreliable that I've complained to any merchant that uses them for my orders... And it is getting worse rather than better.

So I ordered two packages from Walmart, one came and when I checked emails, it said the other would be delivered the next day before the end of the day. Nothing came. I tracked the package and it said still at the FedEx location (two miles from house). I then looked at the history of the package and saw that it had arrived there on Monday. Tuesday thru Friday, it said "No Attempt Made". Now it's Saturday and it claims it is on the truck, we will see. Why was "No Attempt Made"? It took it only one day to go from TN to OH. Now at least 5 days to go 2 miles. Now If I need to get a package, if only offered by FedEx... "No Attempt Made"!

I stopped ordering from Chewys because they use FedEx. FedEx would leave packages at my side door instead of front door. My husband made a nice sign and placed it on the side door that states, "Please leave all packages on front porch." Apparently FedEx drivers do not need to be able to read because my packages were left at my side door under the sign. I placed an order that was to be delivered July 6th which was not delivered, FedEx site showed that they tried to deliver it the day before, July 5th but the address was wrong. Funny that the other two items I ordered were delivered on July 5th but yet the address was apparently wrong. How does this company stay in business. I am going to do my best when I order that the company does not use FedEx.

I am happy to report that on Saturday, July 7, FedEx delivered my package to the Walgreens near my home as promised. I am very happy about this. Luckily, it wasn’t lost but just delayed in the system because of the change of delivery venue.

I ordered an expensive purse from Sak's a month ago and it was never delivered even though FedEx indicated online they had delivered and left at front door - they absolutely did not! I work from home and I also have a doorbell camera not to mention I live on a small street with no outlet. I filed a claim with Sak's and told them FedEx was never on my street that day as my office window is next to front door and too, the time they said purse was delivered, I was in front yard at that time which was around 6:30pm. I received a refund from Saks but really wanted the purse so I thought I would order once again and this time I requested a signature delivery that way there wouldn't be any complications, right? Wrong!

If you want your packages dumped on the side of the road instead of at your house so that people can steal them then FedEx is the right choice for you. Not just once or twice but 3 times in a row. Calling them is a waste of time as they will claim no knowledge of anything. I now ask every merchant what shipper they use and if it is FedEx and they for any reason cannot use another company I will cancel the order and find another merchant that can use UPS or USPS. (How sad is it that the USPS outperforms your company?)

This concern was finally escalated to a higher level and from there, my concern was taken seriously. They did eventually track down my package and was able to retrieve it and get it delivered.

I placed an order. The FedEx site said it was delivered. Perhaps, but not to me. Somehow, their system shows my old address that was changed by the post office. It's still where I live but no package. After calling them, they would not tell me where it was delivered but after repeated calls, I was able to figure out that they were using my old address even though the shipper had my current address. Chewy, the shipper sent another order to be delivered. Meanwhile, I changed the FedEx address to current one. They still could not find it and apparently they don't know about the invention of cell phones. It is supposed to be delivered tomorrow but what if they can't find it again? People apologized all over the place but NOTHING was done to make amends or offer anything for my inconvenience. I'll choose USPS and UPS from now on. FEDEX is lousy.