FedEx Reviews

I sat at home all day, watching for the driver, waiting for a delivery, which never arrived. I have to keep an eye out for the delivery because, FedEx drivers refuse to walk up the 5 steps to my front door and drop the package off in the entryway. They just throw it onto the porch from the sidewalk. I was waiting on 2 pieces of electronic equipment that cost around $1,000. So I didn't want any porch pirates to walk away with it (I live in the city).

On November 6, 2018 I received notification from FedEx that a package was delivered to my home address. I was home at the time. No one knocked so I opened the door and no package was there. I contacted FedEx and explained that although their system says a package was delivered to me it was not. I was told they would contact the local FedEx and I would be contacted by them. I never was. Since November 6 I put in several complaints to no avail. Now I being told to contact the shipper. I explained to them that I was not expecting the package and I don't know who to contact. I sent an email to the business that sent the package but received no response. It is now November 28 and FedEx has the nerve to get an attitude with me because I want my package. Very disappointed.

I was sitting in my living room from 4:00 this morning forward, waiting for my package. At 10:20 I get a notice "Delivery attempted. Customer not available". I immediately called FedEx to complain. They told me that the driver would make another attempt today. An hour ago (5:00 PM), I get another message "Delivery attempted. Customer not available". This driver is, at best, a liar and a thief. I presume that at this busy time of the year, the drivers simply punch "Not available" from wherever they are just so they don't have to do their jobs. I sat at home all day long because of their screw up and their answer is "let's schedule it for a more convenient time". TODAY was a "more convenient time". I'm not taking another day off work to sit and wait for it. This is not, by any means, the first time this has happened.

FEDEX NEVER delivered my package and they lied about it. Their website to authorize signature verification or pick-up at a nearby FedEx station is worthless... maddening circular loop that brings you back to same empty screens, even talking to manager was of no help. They supposedly "verified delivery" by their "investigative" team who provided these extensive details "We delivered it to the right address" and could not elaborate beyond that.

I ordered a 55 inch TV on sale from Walmart.com to donate to the VA Heroes' Crossing Hospice/Palliative Care Unit at the hospital here in Philadelphia. Walmart promised 2 day shipping... I get an email that my package has been delivered a day earlier than I was notified via email. I call FedEx to let them know that a package has not been delivered to my address, signed by an ** and to get additional tracking info. It was delivered to a Walmart, at an address that they were not willing to disclose - because I easily could have gone to the Walmart and pick out the package with my name and address on it. Ok, so it was found.

In 1936, Dale Carnegie published a book called "How To Win Friends and Influence People". Since its release, it has become one of the most widely read and loved nonfiction books of all time. It has been written in almost every language and has sold over 15 million copies worldwide. The book laid the groundwork for a more compassionate and people-driven way of solving problems. Anger never gets anyone anywhere. Help others to help yourself. Being mean doesn't get people to do things for you. In fact it does the opposite, further pushing them away from wanting to help you at all.

Delivery driver ran over one of our solar lights and didn't even bother to let us know. Just rang the doorbell and took off, we could clearly see them through the glass screen door. Filed a complaint with the company as well. That's just poor service.

I want to preface this by saying in 2018, we have cars that drive themselves, yet FedEx can't seem to understand how terrible their service is. After ordering a $1500 monitor, I was only notified THE DAY BEFORE that it would require a signature. I actually work during the day, unlike the people at this company, so no one will be home. I had to call 4 separate numbers all telling me to call someone else, and at the end of being thrown around, I get an Indian guy who I can't understand, who tells me that in order to change my delivery address or date, I have to contact the company I bought it from! Are they making this up? I've never heard of such a convoluted system.

I purchased two cell phones for my drivers from Simple Cellular on Nov 20, 2018. Three day shipping guarantee from FedEx expired Wednesday before Thanksgiving. No problem as it was on truck for delivery on Friday after Thanksgiving. My business is a two story yellow building with a yellow fence and is a half block long. No delivery between 8-6. Saturday the package shows it is out for delivery so I wait until 3 pm and then go online and message says delivery attempted at 10:32 a.m. but closed and no one to sign for package. I call FedEx and they tell me the driver doesn't have a cell phone but Austin in Tampa guarantees delivery so I wait until 8 p.m. with floodlights on and building glowing. No delivery. Call back to FedEx and they tell me the Tampa office is closed.

I have been stuck in my house for two days waiting on a package I have to sign for and they have not showed up! This is the crappiest delivery service ever!!! I have called them and I get crap excuses! This company should close its doors! There wasn't even an attempt to deliver my package! All they are is a crappy excuse for anything. I will be sure to not buy anything from a vendor that uses FedEx. I've lost money because I have had to wait for something that never showed, and I could have picked up extra hours at work.

So I made a purchase on form an eBay retailer who on their page specified a guaranteed delivery of Friday November 23rd, shipped by FedEx. Friday November 23rd came and went and I did not receive my package. When I checked my packages tracking number this morning I found out that it is sitting in a delivery truck in St. Louis with an estimated delivery date of Thursday. I guess they expect me to go find the truck in St Louis and pick up the package. By the way whenever I have ordered something and had it shipped via UPS once it gets to St Louis I usually get it that day. So, no FedEx. You are not faster than UPS, you are about 5 days slower, and you cant follow up on a guarantee.

When FedEx lost a package in Austin I really didn't think that much about it. Accidents happen. I used FedEx for another delivery. The product was delivered damaged. The box was messed up. They did receive it. It arrived a day late. FedEx delivers my package. They leave it on the ground right beside my porch. In the mud in the wet on the ground! Oh it rained that day! Can they seriously not lift a package 12in to place it on a dry secure surface? I have had nothing but bad experiences with FedEx. I really prefer the guy that drives the brown truck!

Who the hell - as a courier company - still works bankers hours in this day and age? They don't work weekends? Especially heading to Xmas? They said they attempted to make a delivery - Friday - and no one was here. There were two of here all day. So now they say they can't deliver until Monday because they don't work weekends or evenings. How the hell is this company not bankrupt and a bad memory by now? Avoid FedEx like the plague. Will never use them again!

I purchased 2 maternity dresses from Amazon. FedEx 2 day shipping. They were supposed to arrive the day before Thanksgiving which was good because one of their dresses I was going to wear for Thanksgiving. At almost 4:00 p.m. my stepdad who had ordered the dresses was notified that they had been delivered. I was actually sitting at home at that time. I checked both my front and my back door in my neighbor’s doors and texted some of my other neighbors to see if it had been delivered to them. It was nowhere.

FedEx seems to not care who gets the package as long as it gets delivered somewhere. In the last two weeks, before going on his trip, my father has received someone else's package 8 different days and they were for houses that were visibly marked from the street. This doesn't even include all the other times this has happened as it seems to happen often. He even chased the driver down and told him the package was wrongfully delivered and the guy said, "what do you want me to do about it?" He just left my dad with the packages and refused to take them back. Then I went to take care of his dogs while he was away on a trip and during my week at his house there was 3 boxes left on his front steps (over two days time) with no knock or doorbell ring as I was home with two hyper Pomeranians who did not bark once. I was forced to deliver the packages myself as they were right down the street a few houses over.

I have but twice experienced FedEx. Both were big trouble. I ordered a 60k box sack of coffee from Jersey To Connecticut. I watched on the first day of the given delivery date a driver park outside the driveway, run up to the door and run away as I answer the door only to find a note on the door that said I wasn't home from FedEx. So the next day I waited for the expected return and FedEx driver did the same run up to the door, leave a note and run away to the truck and speed off.

FedEx has an awful delivery system. They deliver packages three attempts at any time to your house. But the point is that you cannot be at home all the day! You have work to do! But they DO NOT CARE!!!

So my mom lost her phone and we got another phone through an insurance claim and were waiting for the new phone to be delivered to our house. We were at home and there was never a knock on the door or note that said FedEx dropped by or something. We never received the phone that day. In the past, I have seen my stuff thrown on the steps that were not near my door and I personally hate this company. They are the worst. I don’t even write reviews good or bad, but this experience is so frustrating. Companies shouldn’t even be partnered with them. I don’t trust them whatsoever. UPS is where it’s at people!! They ALWAYS leave a note that they attempted to deliver a package to you and it is required that someone signs for the package!

I find it funny how slow this company works, I have been following my package since Friday when the company I ordered from shipped out my product. Yesterday was a Monday and the package literally did not move all day and they just now got it to where it is 2 hours away from my location and all day today it won't move from there and then tomorrow I'll get it I suppose. I am not sure why or how this works and it is very frustrating. If I could choose who ships it, it would not be FedEx.

FedEx has been delivering to my address for 22 years. About 6 months ago I started having problems with packages being delivered on the delivery date. When I would track the package there would be a notation stating the driver could not deliver due to incorrect address or no apartment number. I have had this address for 22 years and it is not incorrect and it is not an apartment complex. I have to contact FedEx each time to resolve the issue and I am getting frustrated with them. They can Google map it, but I am not so sure they have anyone working that has any common sense.

Over the past year I have had over 200 package delivered to me by UPS and USPS but every delivery that FedEx gets for me is lost or delivered to wrong place or 3 to 5 days late. The customer service just tell me to go to Mobile Al office and pick it up never mind that they are paid to deliver it and it’s 120 miles round trip to the office. The driver will say no one home or too late to make delivery. This is a poor excuse for a delivery service.

I stayed home 3 days in a row waiting for this package. I still didn't receive it. I left notes on my door, my phone number to call, and eventually even bought a doorbell for this package and the delivery was still unsuccessful! This will be the LAST TIME I EVER USE FEDEX FOR DELIVERY!!! I'M FURIOUS!!! My experience was unacceptable. I would give FedEx a no star if possible.

Forced by vendor to take FedEx as a shipper. I have always hated FedEx. They are the reason for the 1 foot tall number 7 on my fence that they always deliver to a neighbor anyway. UPS delivers 95% without issue. FedEx delivers to wrong home 70% of the time and makes a point to be late, never early or on time. UPS is usually early. FedEx is the only delivery company that requires signatures, randomly I might add. They do not even provide their delivery hours of operation. So I've been waiting since 8am- now 3pm and it's been on the truck since 430am. I did not miss a knock. I have a keen German Shepherd that barks at noises he thinks are knocks. So 430am until 3pm. No updates. We have things to do and 2 kids so let me waste an entire Saturday waiting and until when exactly? When do deliveries stop and I can cancel this order so I'm not a prisoner In my own home.

I have used ground shipping to send out five boxes. I used Home Depot‘s large heavy duty boxes, bought them brand new, used the home delivery and pick up Service. Thankfully I packed everything really well double bags as much as I could inside the boxes. I shipped out a bunch of clothes. Three days later when the packages arrive the boxes look like they’ve been in shipping for months all beat up broken, sides all torn apart. They look like they keep the boxes down a flight of stairs several times. They were sitting on the porch and it look like it was a pile of garbage. The stop that was inside of the boxes was basically leaking out the boxes.

Sold 4 rims/tires on eBay. Paid over $300 to ship across country. Recipient called 2 times to schedule delivery time, which they ignored anyway and kept trying to deliver when he wasn't home. He finally drove several miles away to pick up and only 3 tires made it. Other is stuck somewhere in limbo land. How does this even happen?? These are LARGE and heavy tires (70-80 lbs. each, over 3 foot tall). How they even got separated in the first place is mind-boggling. Can't get any good answers. I am beyond MAD! How is this guy who paid a small fortune for these tires supposed to drive on 3 wheels??

I am moving across the country and trying to secure an apartment before I get there. I needed to get a deposit check to the apartment manager quickly so I paid the $40+ for FedEx overnight. Weather delays prevented this from happening, which is understandable. They refused to refund my money, which is not. They claim the weather delays void any refunds that were promised. The reasons for the package not arriving on time are not my problem. THEY ARE FEDEX'S PROBLEM! Don't guarantee service if you can't deliver it. Did nobody check the weather the day before they took my money? IT WAS NEXT DAY AIR!!! I will go out of my way to never use this service again.

I am cancelling an order due to the incompetence of FedEx. I have been waiting on them to deliver a sofa ordered Saturday since Wednesday. I received several emails and status updates that order would come on Wednesday then the date was changed to Thursday then to Friday then to Saturday. I called them on Friday to have the delivery stopped so that I could pick up the sofa and was given a confirmation number to pick up the item at the warehouse in Livonia, MI. I get to the warehouse today and was told that the sofa was on a truck going to an office that is closed in Canton, Mi and the manager has no way to call the driver to see what time he would return.

I was supposed to receive my package on a Tuesday... here it is a Friday and I still have not received it. I have been tracking it and for the past 4 days it says they have put it on their truck but have yet to deliver it. I have called management and they said they would make sure I get it, but I still have not. They are either really disorganized and lost my large rug, or they are just lazy and do not make their deliveries. This isn't the first issue I've had with FedEx. I wish companies gave the option of UPS or FedEx. I would choose UPS in a heartbeat. Considering I've mailed and received things from UPS this week while I've just waited for one thing to get off a FedEx truck!!

I lost my Supreme x Rimowa 82L package which it cost $3500 USD. FedEx are cheating customer! I bought a FedEx signature request and the driver left front door. This belong cheating! However worst part is he delivered to the wrong address. I called 3 times when the package is not my front door. So I went out to find the package on right next building. Driver delivered totally the wrong address. However, I saw the package box but inside item is missing.

FedEx has a great team of delivery drivers and hubs. I work for a company that does online retail and we use FedEx for delivery of all sorts of items especially tires. FedEx is our main choice for the tires but in general they do a fantastic job. They are very professional. Their customer service is also very educated and helpful.

My name is Raj and I am a student. This review is regarding my package delivery. When I tracked my package, I saw that it had arrived San Jose before 10 AM PST but, still not delivered to me. The comments read they tried delivering but, the customer was not available which is wrong since I was at home the entire day. So, I sent out emails/tickets to ask for my package to be delivered as soon as possible since it had all perishable food items shipped by my parents from India. I even mentioned in the complaint that I am not asking for any compensation or any refunds. The only thing that I am requesting is my package or else all the food items will be damaged. I sent out two more requests but, haven't received any response. (Ticket /incident numbers are: ** and **, third Email Reference Number: **).

I knew there was to be a FedEx delivery TODAY. Standing on my porch waiting for them as it is finally a nice day. The guy come up to porch asks if I live there. I say yes. He throws the box on porch and runs to truck. When he threw box he darn near hit me. I was standing right next to him, why not hand it to me. Why did he throw the box? This is rude. Then I watched him do his next delivery. No wonder things are stolen. These people NEVER knock on doors. Just get out of truck and throw them boxes at porch.

I have been a long-standing customer of FedEx. The years have not been great and today was the worst experience I ever had. I am shipping 50 cakes out for my clients to thank them for the year and to arrive before Thanksgiving. I placed an order for 50 boxed 1 weeks ago. Today, I got a call from their supplies department that they cannot fulfill it because those boxed are for flat rate shipping only that they are on an embargo and are not shipping supplies from the until the end of the month. Never mind that I called in the order with an urgent note on it. FedEx decided to call to tell me this 4 days later and offered zero sympathies and never mind solutions.

As a business we have been a loyal FedEx customer for 8 years till we ran into a delay of invoice payments. After explaining the situation to FedEx in detail we were surprised by their diffident attitude to the issues discussed and found that some junior employee - who does not even know us or our business history sitting in front of a computer was able to freeze our account and all pending invoices were sent to our suppliers for payment. The Sales people in FedEx who we deal with were helpless and impotent in this issue.

Since opening an online store in 2010, I've always given customers the option of FedEx or USPS. I was surprised to see all the negative reviews for FedEx after my positive experiences with them. I recently had to file my first insurance claim. After reading a lot of reviews, I was concerned that they might not honor it. Even though I purchased insurance and had packed well, it arrived damaged. I started a claim online about a month ago. And today I received a check for the insured amount. I did provide pictures of the item before and after. And pictures of the packaging materials used and the box it was shipped in. I completed all necessary information online to process the claim. I have been pleased and continue to be pleased with FedEx Services. And, was glad the insurance claim was closed to my satisfaction. I thought I was going to have to fight it after reading all the negative reviews but I didn't.

This is the worst shipping website. They lost my product and didn’t even refund me. It’s so annoying. I tried to contact customer representatives and they weren’t nice too. They never took my concern seriously. The drivers might have stolen my product.

Tracking updated to state that a package was delivered to my house. I was home all day and there was no FedEx truck. I asked my neighbors if they saw it and checked around my house to see if maybe they dropped it off outside. It hadn't been delivered and hasn't shown up in the week since despite my inquiries.

I requested my package be delivered to a delivery point as I wasn't going to be home and bigger packages go missing from my neighbourhood... I get the email today informing me that they delivered it to my house... Why do you even give us the option if you're going to ignore it completely? I will be pissed if it's been stolen when I get home.

Complaints abound about FedEx's dismal service and lack of accountability and in my experience, deservedly so. I've lost hundreds of dollars because of shipments and wasted hours tracking down packages delivered to someone else in my neighborhood. I've filed claims that a representative candidly told me, "It's not going to amount to anything." However now when I order online I ask my vendor what shipping company they use. If they say FedEx I simply say, "Oh, sorry. I'll have to find another vendor." I know it's a little extra work but if all the unhappy consumers did this the slow erosion of revenue would inevitably come to the attention of FedEx's accounting department. Meaningful loss of revenue is what fuels corporate change. Also, it takes some pursuing, but Amazon will drop FedEx as a delivery method on your account.

Have emailed FedEx tracking twice about where my package is and received no response. Supposed to give me up to date tracking, haven't been updated, says my package is still in Hagerstown MD, but supposed to be at my house today. Pitiful and very unprofessional.

I shipped a package from Mexico to the US. The package was fragile and clearly marked fragile in both English and Spanish on all sides of the box. The package arrived in the US two days later but then stayed in Tennessee for several weeks (despite being told when I paid for shipping that it would arrive within 10 days), arriving completely destroyed! While the contents were not very valuable, it was an object that held very sentimental value for me and cost over $200 to ship. I filed a claim that day after opening it. After receiving a computer generated response, informing me that I would have a written resolution in 5-7 days, I waited. When I didn't receive the written response, I emailed FedEx again to inquire on the status of the claim. Same type of computer generated response.

I sent a package with paychecks overnight delivery to Southern California and FedEx refused to deliver stating fire made it unacceptable but there was no fire at the location and there were employees working. I waited until the next day. Same story so I asked that the package be return and they charged me again. The FedEx complaint person said their own system did not show it undeliverables on the delivery date, so they lied. Worse service ever. UPS has much higher standards.

Just wow! I received notice that my package was delivered to my work (open 7 days a week) on Saturday at 10:20AM. I drive to work to pick up my package. There is no package. I call FedEx. I am told that the business is closed. Uhhhh, nope, it’s not. Then I’m told it will take a 48 hour investigation to look into the matter. No... it really won’t, call the driver and see where he is or give me his number and I will call him. Oh, they can’t do that. No sooner do I hang up then I get a call from FexEx. Richard assures me the package is still on the truck and he will have the driver back by 5. Needless to say that doesn’t happen. Called Sunday to be told they don’t deliver on Sunday but my package will arrive first thing Monday. Here I sit. I decided to call at 10:15 this morning only to be told they aren’t delivering today because of the holiday. Wow!

FedEx dropping the ball. Had important package coming for grand opening. GUARANTEED for this past Friday by 10 AM had hired company to install and had to pay for nothing as package was no show. Called at 10 and FedEx rep said would have by end of day Friday. Went and rented bucket lift to install myself which wasn't cheap. Guess what no package. Got ahold of the vendor who shipped to me. She and me called and FedEx GUARANTEED I have it by 8 am Saturday. So kept the rental... Guess what no delivery. I could of had vendor remake and ship again but based on FedEx lies believed I would have Saturday by 8 as promised.

Will give zero stars. Horrible experience. My package was not delivered and is missing for a week. It contained a very important document. They block your number if you call regarding a missing package or put you on indefinite hold. DO NOT SHIP WITH FEDEX.

Left package at wrong address. Changed label to other address. Would not answer email. Call. Was told someone would return call. Never did. Put online, "Left at door." Was not. Left 2 miles down road. People at that house looks us up to get package to us.

I was expecting TWO packages to be delivered on 11/10/2018. The tracking indicated the packages were on the vehicle at 5:56 AM. I waited around all day and called multiple times but FedEx indicated that the packages were still out for delivery. I wait until 8 PM, because they tell me deliveries can take place until that time and when I call, they tell me that the PACKAGES WERE NEVER LOADED ONTO THE TRUCK. TWO PACKAGES! What are the chances of that happening and both were "scanned on the manifest". Now, the rescheduled delivery is for 11/13 with no timeline provided. How can you rely on these people if you run a business? FEDEX MUST DO BETTER and hold their employees accountable. If they had simply notified me that my package was not on the truck, I COULD HAVE PICKED IT UP. Instead, now I have to wait 3 days because of their mistake? I can take my business elsewhere, and will...

I have purchased special laptop adapter in USA and shipped thru Fedex USA to India address in Chennai, India (near international airport). We had problem in picking up itself in USA. After landing in wrong city for customs, they started telling story for customs delay. Finally landed in my city Chennai, India after 11 days . they started delaying by incorrect address delay. We use to get minimum 4 letter and few times in a Week parcels thru courier and my home is only 5.7 Km away from the international Airport. I found after checking with my friend circle. This is the common problem of FEDEX status on tracking info. FEDEX is not correct and they are repeated give false info about you and the parcel.

I had an expensive package that was supposed to be delivered today 11/10/18 but they said they couldn't find my apartment building. They never emailed me or called me so we called them about 4 pm. Told them what building it was. Got nothing so we called again a little after 5 and now they tell me not till Tuesday and we waited all day for this package. That's just bull. Not a happy customer.

A package for a Disabled Veteran, was supposed to have been delivered on Tuesday, November 6, 2018. FedEx dropped the ball on a very late pickup from sender's location. FedEx "apologized" and set the delivery for November 9, 2018. They again dropped the ball. So they have it for delivery today, November 10, 2018. Keep in mind that it is for a Veteran's Day event today, November 10, 2018 at 3 PM, and still, FedEx has dropped the ball. Apologies is all we ever get from them, and apologies lose their value, when the same mistake is made, deliberately over, and over again. If you are thinking about using FedEx to deliver your holiday packages... Forget it. Walking your package to China, would be faster.

I had a delivery scheduled for today 11/10/18. Even the track info said "ON FEDEX TRUCK FOR DELIVERY." Then I get a call saying they needed an APT# when I live in a house and never had one issue with this address in and so happens that their office closes at 2:00 pm. And I get the call at 2:46 pm and now they're not able to contact the driver. Now I have to wait 2 more days to receive a package with materials to finish a product I had to deliver tonight. I bet the driver DID NOT feel like driving over here to deliver the package because it was getting late for him/her to finish the shift. Really bad experience with these people and HORRIBLE customer service. I've received packages from UPS and USPS really late at night and these people close at 2 pm??? What a joke they are. Thanks for ruining my sale FedEx. I WILL NEVER USE THEM AGAIN.

We sent a parcel from Mumbai to Vellore, Tamil Nadu on 02/11/2018 (doc no **). It contained some sweets for our son Vivek ** for Diwali. We were assured that it would be delivered to him on 5th or 6th Nov. Only because of this assurance did we go ahead with the despatch as the sweets would not last beyond a few days. Every single day from 5th Nov onwards we have been following up with FedEx for our parcel. We were told each time that it would be delivered 'tomorrow'. Finally we were told by FedEx that the parcel was delivered to him on 08/11/2018 which was a lie since my son has till date not received the parcel. On 9th Nov someone called him to say that the parcel will be delivered at 11.00 am, then at 12 noon, then at 4.00 pm then 6.00 pm then 7.00 pm.

The level of incompetence at this company is mindblowing. I've had stuuupid issues countless times in the past but this one takes the cake. Package delivery was canceled with the reason being "Unable to deliver/ Business closed." for a 24/7 Duane Reade drop-off point. Upon calling, the center said that the label was actually entered wrong and did not indicate the overnight shipping I elected. Yet it somehow made it from Indiana to Maspeth, 10 minutes from the address overnight. I could have ridden my bike to the shipping facility. So really, it was never attempted --the package never made it onto the truck. I waited until 11:30 am because the tracking said it would arrive by 10:30 am. No updates until 11:30 am telling me I had an issue. So a whole morning pointlessly wasted. Then they falsely time stamped the 11:30 update for 9:26 am.

My shipment had a signature required. I was home all day. Nobody knocked on my door. Later I go outside, and there is a DOOR tag on my mailbox. It said nobody was home. The driver was too lazy to get out, so now I have to wait 3 more days (weekend) before they will "attempt" to deliver again. It was a very important package and I'm a little angry about it. I called customer service and blah blah blah... does no good. They said I can go pick up package, on Monday, if I want to. The place is 90 miles away! Thanks FedEx!!!

I am expecting a delivery on November 8, rescheduled for November 9. I am sitting in my living room looking out the window and I see the FedEx truck pull up to the front of my house, sit for a minute and then drive off. I get a notification that my delivery is pending reschedule. I do not know what has happened at FedEx, but I will plan my online purchases in the future with a company that does not use FedEx as the delivery service. Horrible.

Updated on 11/15/2018: After PROMISING my package would be delivered today, Wed. November 14, and after rearranging appointments to ensure I was home, guess what? No package! Unbelievable! Can I give this company ZERO stars?

In 4 months FedEx have done the exact same thing with both first morning overnight packages to me and to them they think it’s absolutely okay!!! “Stuck in Memphis TN due to WEATHER” and there is NO WEATHER ISSUE AT THE AIRPORT OR IN MEMPHIS. They didn’t text or call and 10:30 am came and went and I sat here and we call at 12:35 and start investigation- as if we should even HAVE to DO that? And then they tell us the above- again! And no weekend delivery and they won’t change invoice due to their horrific business sense to reflect “weekend delivery” so now an overnight package turned into a 5-day freight and I paid $65!!!

Called customer service and put on hold for over 11 minutes waiting to speak to a supervisor then was hung up on. Called back and waited over 20 minutes to finally get to an advocate that told me the shipping info was wrong on tracking site and they did try to deliver but no one was there. It is a marina where someone is ALWAYS there until 5:45 p.m. They tried to supposedly deliver at 1:18 p.m. Someone's pants are on fire. Wouldn't be a big deal but this is a 13 year old's birthday present. This was on a Friday and I'm told they can't deliver on Saturday so it will be Monday. What a joke.

Rather than deliver the 3 boxes to my addres, the driver simply left the boxes at the first house he/she came to in the subdivision. The homes are not even close (1/4 mile separates all three). I now have to wait for the neighbor to get home. In addition, I don't think my vehicle is even big enough to fit the sit-to-stand desk in the trunk of my car. When I chatted with FedEx about the issue, there wasn't a way for them to contact the driver to turn around, pick up the package, and deliver it to the correct address. This isn't even the holiday rush, and they can't even get something this simple right. Far better experience with UPS.

I don't know why it is always an issue with FedEx but judging from their low score I am not alone. Whenever I order something I usually tell the shipper, "Do not send Fedex, if you do then nevermind." It slipped my mind this time because it's been a while since I've ordered anything. Sure enough it's late again and they don't know when it will be delivered. I wanted to contact them to tell them if they cannot deliver it by 3 pm today because I cannot hang out all day AGAIN waiting for them to just forget it and send it back to the shipper. Of course to do that I have to register as a FedEx customer giving them all my personal information like telephone number (who doesn't love robocalls). After all that then I have the option of them sending me my verification number to register at their stupid site. Then I stumbled across this site and see they have an absolute awful customer service score. They really do not care about customer service at all.

I would give it zero stars if I could. So, to start off, we had a package shipped out. We told them the address we needed it shipped to and even wrote the address on a sticky note. They still got it wrong. This package is extremely important as it held my husbands Air Force blues that we needed for a wedding. We paid $50 for two day shipping too. So, they got the address wrong and we didn’t even notice until the day after it was shipped out so we called the FedEx grounds and they fixed the address for us. Easy right? Wrong. So, the next day my husband and I stayed home all day long waiting for this package to arrive. Come 2:50 pm they supposedly came to our door and tried to drop the package off and left a note saying they came and that we “weren’t home”. Mind you, we have all four of our vehicles parked in the driveway, so what made y’all think we weren’t home??

The worst carrier I ever felt with. Had something overnighted to me. Waited around all day as it was supposed to be delivered by 8 pm, never showed. Called the next morning and was told it was due to weather (barely rained). I still got my UPS and my mail. They didn't even bring it to me the next day first thing. You would think I would at least be first on the delivery list... NOPE. Waited all day the next day too. Even though they say you can schedule your drop off. FedEx I will never use FedEx and hate when I order something that is sent FedEx. It's always a bunch of bull trying to get my package.

The delivery driver said he sees that we live on a busy street and asked me if he could put packages over my back fence if we don't answer the door. I told him that would be great. He's the first driver that's ever asked. Last year we had two packages stolen. I'm disabled so I do most of my shopping online especially at Christmas time. Thank you.

First time I use FedEx I was amazed, because very fast and yet friendly customer services, FedEx is my preferred courier for many times from China to Philippines. But after my last transaction my packages landed in Philippines they charges me 10 USD for one time fix charges for storage fee valid for 2 days and 4.5 USD per day for excess storage fee. The total amount we pay is 50 USD. Almost double the amount I already pay in FedEx. They totally sucks! They intended to delay the packages so they can charges bigger and bigger. Never again to FedEx!!!

Fed Ex is a nightmare. I sent a package to the Dominican Republic and used FedEx but now I regret it. I paid $80 dollars for express shipping and the package has not arrived. I went back to the FedEx facility where I mailed the package and the guy who works there was a racist, rude, old man. He did not want to answer any of my questions and told me to leave. I have no clue where the package is. I called customer service and no one knows anything.

FedEx has become as incompetent as the USPS and no more responsive, but certainly more expensive. Ordered an item with 2nd day delivery, required signature on delivery so we sat home all day waiting. By 19:30 I knew it wasn’t coming so I called fedex who assured me it was on the truck and out for delivery, up til 21:00. We’ll it never came. Fed had no idea where the driver was and by 20:50 it and the driver were back at the FedEx station according to the tracker. The operator had told me that if it did not arrive I could call back and have it delivered by a specific time so I would not have to sit around all day waiting again. I called back and got a call center in Central America who was of no help at all, but told me I could call back tomorrow. How is it I can track my kids in my truck and FedEx has no idea where its drivers are with our packages. This is the level of incompetence that we have become used to and accept.

I can’t even express my anger with FedEx. They are absolute ** and I will never be going with them ever again. What a joke this company is, I hate FedEx and their drivers. They never deliver me mail.

I bought a phone overseas (UK). The package came opened and resealed with FedEx tape to SV, and the phone had been subtracted... Fortunately, the seller was professional enough to send a replacement phone via ANOTHER carrier, but I had to pay duty taxes twice. I can not trust or recommend FedEx anymore.

I ordered a large package, one that would be too large to lose (80 lbs). They said it was delivered, but I work from home and I have 2 really yappy dogs and heard nothing! Not the guy delivering it or someone who would have 'tried to take it'. Two days later (hoping it would be here if we gave them more time) my partner went and asked our normal FedEx delivery person about what could have happened, and bless her soul cause she was straight up honest. "They may not have wanted to carry it up the stairs and could have brought it back to the FedEx warehouse."

Used FedEx to send an envelope with 10 A4 sheets. Following the delivery got an email saying that the price is increased by 30%! No explanation. Called but the person I got had no idea what was going on. Directed me to a FedEx mailbox that is not responding. Contact via the site does not deliver any response. Amount already charged to my credit card. What a bad service!

FedEx service is poor, customer representatives do not know what she is doing. She needs to wait for other person to investigate, if the person is dead so cannot help my situation. So frustrating and not helpful. Pls help your customers as you can because documents are really important.

Ok so what happen is my Fiance sent his ring back to get resized and it has been 5 weeks and he never got it back. I would never ship with FedEx ever again. It was such a bad mistake on our part with going with them. Shipping with them is not good. DON'T SHIP WITH FEDEX!

I ordered some makeup. It had to of been a very light package. FedEx delivered it. It could of easily fit in the mailbox but nope where do they set it? ON MY CAR. I looked for it for hours and still couldn't find it so I call and they say they delivered it to my car. It's not on my car and already long gone by the wind so I ask them if they will at least replace my package. FedEx says NO because it was technically delivered. So I am out a $100 and have no makeup. NEVER USE FEDEX.

Ordered a package that was coming from New Jersey to Mass. Now this is typically a 4-5 hour drive for me but FedEx somehow can stretch it out to 5 days for a 4-5 hour drive. It's incredible how terrible their service is.

I overnighted a certified check to buy out a car lease two weeks ago. According to FedEx, the envelope is still in transit. No matter - I sent another check last week after calling FedEx for four days to get status info on the delivery - to no avail. With every call the rep could not help me and told me the person I needed to speak with was not in and they would call me back. I never got a single call. I filed an insurance claim on their website but there is no way to follow up on the status. I called today and the rep I spoke with told me I would get a call back from someone who could help me and of course I did not. It is unfathomable how a company this big and prominent can function at a level of deliberate incompetence. There is UPS and USPS. Go with them - never go with FedEx.

Order after order which has been shipped to me via FedEx has NOT arrived by the scheduled delivery date. Twice now I have had packages shipped from Pennsylvania to Oregon that sat for up to 3 days in Salt Lake, Utah before moving on. Most recently a package from California to Oregon has sat in Industry, CA for 2 days. I was suppose to receive it yesterday and it's still showing as "pending" on the delivery date. FedEx is SLOWER THAN USPS OR UPS!!! I cannot recommend them. FedEx use to be the beacon on the hill for delivery but that light has gone out. From now on I'm requesting that anything I have shipped NOT be sent by FedEx. Oh, and the other day the FedEx delivery guy showed up with a package that was clearly addressed to another house! I pointed that out and as I saw him coming to my house to deliver it and I knew I hadn't ordered anything from Amazon. Ooops! GEEZ!

What does it take to get FedEx to deliver to the correct house? Set up an account and entered a description of my house and which side it sits on, put the house numbers on the gate...have filed 2 complaints with no callback and still package goes across the street. What a way to do business in this new world of online shopping.

Never in all my life have I had a delivery company promise to deliver on a date certain, only to not get it there until 2 or 3 days later! FedEx, STOP promising a delivery date that you cannot actually deliver!!!! You promise, and you NEVER come through!

Do not use FedEx. They are absolutely the worst. I had a shipment of a live animal due over 36 hrs ago. It hasn't arrived and won't be for the next 96 hrs. They lied to me about it when I called to figure out when it will actually get here telling me it will be delivered at 5. It's not coming till Monday. I will NEVER use this ** business again.

I received notice on a package being shipped to me, the notice said signature required. Okay so my next step was to join FedEx delivery manager and I proceeded to pay 5.25 USD to have my package delivered between 5 pm-8 pm since I wouldn't be home before that time. I received an email saying my request has been accepted. Great. All done... Nope. The morning of delivery I received another email saying my delivery now was rescheduled for the following day so I call FedEx. Spoke to a customer service rep supervisor and I in fact spoke to two supervisors and they both ensured me that the package would be delivered on the day I requested. Well obviously since I'm here writing this FedEx failed again. One thing FedEx is good for is for failure of delivery. They are the worst in the business. I dread every time something is shipped via FedEx.

FedEx continues to ignore requests for designated delivery time to my home. They promise to deliver between a specific time; however they fail to honor their promise and threaten to return package. Awful!

Dread when packages come through FedEx. Every single time I get a FedEx package it arrives one town over, only to sit for several days, often up to a week, with a delivery date unnecessarily delayed. It is literally right there. Most frustrating because the same package, coming through regular USPS, will be delivered within one business day or arrival to regional hub. I wish more companies would allow the consumer to opt out of FedEx for home deliveries of items. Their service is truly subpar in comparison to other options.

I can't believe the incredibly poor service I received. Complaints go unanswered. I was told that a pickup would be from 8-8 and they could not provide a shorter window of time. Really? Driver said he would come back at 9 and never showed. He hung up when I called him back. What do you think customer service said? Nothing. Oh yeah - the boots I ordered arrived without the store's external box. The delivery person showed up with a demolished shoe box and said the packaging tore apart during shipping. This has never happened with any other service.

My eBay purchase, which I tracked, was delivered and not to my doorstep. Customer service has a tracer on it and after 3 days wanted to close the case. No you don’t. I have intentions of them locating my package and making right. This company clearly does not give a ** about anything but the bottom buck. Making matters worse I have a pair of custom running shoes on the way and they are shipped via this crappy delivery in service. Shame on your company for being crappy enough to log over 3000 complaints.

They left my package on top of my mail box nowhere near my house in the rain where anyone could have driven by and taken it. I called customer service. They said they would call back by 5 yesterday but they did not. The representative did not want to take my complaint at all.

I had a package being delivered to my apartment which is in a large complex. I received a notice on my mailbox that FedEx had made three attempts. However, that was simply not true. It seems as though they do not deliver to apartments in multi-unit housing. As a result my package ended up at a FedEx facility that was 35 miles from my home! This is not my first bad experience with FedEx but I am hoping it will be my last!

I specifically ask for my purchases not to be delivered via FedEx, they are a total pain to deal with. I am never home to accept my packages that require a signature so I ask them to keep the package at one of their FedEx locations that is closest to my house or work so I can pick it up. Every time I ask them to hold the package and I come to pick it up, they inform me it's on a truck, or if I ask them to leave it at another FedEx location they never do. Worst company to deal with! Very rude and unprofessional.

Twice now FedEx has left a note explaining they are unable to deliver a package and will try again. Neither time did the driver ring the doorbell. I have a camera/recording doorbell and would've be notified. When I called the company, the representative was disinterested and bored. She audibly sighed when I asked her to move the headset closer so I could at least hear her. She told me I could pick up the package or PAY to reschedule the delivery.

As a customer and getting treated worse than I ever have been. "There is no more Service Commitment with Federal Express!" And I hope they go out of business soon! 1st Lie: It will be delivered 10-31-18 end of day. (7 days FOB Mort IL. To Southern Cal Long Beach area) tracking shows item spent 3 days at local dist Hub) 2nd Lie: ***Customer Not Available or Business Closed***. (I am waiting for auto parts via FedEx and cannot leave my house due to Vehicle not working in my driveway needing those parts). I kept checking my front door driveway mailbox every 1/2 hr from 10am till 430pm.

I ordered a Rollotor Walker (a Rolling Walker) from WalMart & WalMart says delivery on Thur & FedEx says Fri. I can't stand FedEx. They don't keep their word. I've had so many delivery issues where they don't let you know they're here to deliver your package. Just leave a door tag on the door with no time of delivery status or if they'll be back & if they tried to reach you. Nothing wrote. Just basically blank. I wish I didn't have to order things online. USPS is the best way to get your packages & mail. How can anyone figure out what to do (after waiting 8 or more hrs for their package) if nothing is wrote on the door tag. Disgusting way to run a co.

I absolutely despise having anything delivered FedEx and even more so when a signature is required. All the tracking number says is before 8pm. I was home all day long until I had a 5 minute errand to run at 4:30. I left a note on the door for them to call me if they came while I was out. Never got a call. I get home and sure enough, they left a door tag that only said I could pick it up 50 miles away from me, Monday-Friday, With no redelivery mentioned! I called cs at 5pm and after being on hold for 20 min was told that all they could do is try to deliver again tomorrow. Great, I get to do it all over again! I don’t know why anyone would actually CHOOSE to ship FedEx!

Driver continues to delivery packages when the dorm is not open. Every morning we open to see delivery tags posted on doors. Operating hours are clearly posted, yet driver continues to come outside of hours. When I called to complain, manager told me it was my fault that I did not call customer service to designate times building is open. When I called customer service to designate what times the building would be open, they replied that the times were already designated by FedEx and could not be changed. The times designated were once again beginning outside of normal operating hours. Customer service stated the packaged would be delivered again the next day. When the package did not come, I called customer service again to complain, and was told that it was my fault that I did not state the address was a university dorm, and that I would have to pick the package up.

I shipped a package from Chicago to Dallas for store pick-up and I have the receipt for store location A but package went to location B and then I have to take another Taxi and went to location B to pick up my Package. When I called to Customer Care they transferred me to Claims and a rep from FEDEX Melisa ** asked me to send the receipt that shows my pick location as A and have Claim number but when Call again to inquire about claim another rep ASHLEY told me we can't process your claim as package has not been stolen or broke. It misplaced delivery and we don't give claim for those type of issues and hung up the call. So that package cost me around $200 to ship thru FEDEX, beware of this company.

I was supposed to receive a check overnight. It was in exchange for some Shrek the Third glasses I had put up for sale on offer up. It took them 5 business days to deliver the check. Don't advertise something you cannot accomplish.

I have had the worst experience with FEDEX recently. While moving from one city to another we shipped a box full of our family clothes which weighed 33 kgs (75 lbs) trusting that FEDEX would deliver it on time. It had all mine, my husband's and my baby's clothes. As it didn't arrive on the expected date we contacted the FEDEX team and they are just looking into the database and saying in a very irresponsible way that they weren't able to find it and asking to claim for it. We are now in situation that we are wearing borrowed clothes and we have to buy each and everything again. I didn't expect this from FEDEX. I would sue you if I got a chance to do it.

Completely unprofessional. As a company, you have one job: DELIVER MY ** PACKAGE. You are an expedited shipping company, that is what I pay you for. So when you say you are going to deliver my package on the 27th (AT THE LATEST!), I should not still be waiting for my package on the 29th! FIX THIS!

I order a lot of musical instruments/equipment, and I dread every time I see that they are shipped via FedEx. The worst of this: An electric bass arrived in a damaged box with a giant hole in it. When I opened it, I saw that it had a cracked neck. The package was supposed to require a signature, but it was simply left on the front door. Two days later than it was scheduled. Outside of that, I've had about 10 packages in the past two months. Literally none of them have arrived on time - Not a SINGLE package. Multiple times, I've seen a delivery exception for business closed / customer not home, or whatever the exact wording is, when I have most definitely been home.

The people who run the shipping routes of this company are either just dumb or they have no clue where the United States is or how the states are laid out on a map. I ordered a flat iron on Oct 18th, from California. Today is the 28th and it still has not made it to Louisiana and this is why. Here is the tracking history... Leaves Los Angeles, CA, arrives in Willcox, AZ, then to Baird, TX, then to Hutchins, TX, then to Dallas, TX, then to Memphis, TN, then to Southhaven, MS. Then they send it back to Cypress, TX, back to Memphis, TN, now the dang thing is in Olive Branch, MS!!! They have to drive through Louisiana to get to these places! Are they lost??? Shows it to be delivered on November 2nd. That is two weeks and one day to get from Los Angeles to Louisiana after passing through or by Louisiana 3 times. How can UPS get things to my house in two days and FedEx can't find Louisiana in over two weeks!!!

I have just been informed by FedEx that if your package does not require a signature, that they are free to drop your package off ANYWHERE on your property. FedEx is now going to require you to have a scavenger hunt to locate where they dropped off your package.

FedEx delivered to wrong house a few months ago. Luckily that person brought it to me. Both of our houses are clearly marked with house nos and there’s no way it could have been mixed up. This week again, a package was not delivered to me even though FedEx declared it delivered at 11:34 am. They stated it was left on my front porch which is impossible as there is no access to my front porch, packages get left on my back porch which is where my driveway goes directly to. I was also home at that time and in fact sitting on my front porch.

I have a fall button sent to me from Phillips & it supposedly delivered on the 8th so after the 4th call they reshipped it to go priority which I thought for sure would that would happen but after getting a notice from FedEx that I would need to be home on the 24th at 10:30 am, that time came and went no package. I called he told me it had the wrong address. So call number 5 on the 24th said it would deliver at 10:30 am on the 25th, after the time had come and gone no package so I called again they said the driver has made several attempts to deliver, FedEx trucks are up & down my street 3 times a day.

Had a 7 foot long very heavy package delivered and it was slid over a gate which could have broken and onto a plant on my front porch. The guy didn't even bother to ring the doorbell and we were home. Hate it when it says FedEx is delivering.

FedEx to Chile, South America never ever again! Big scoundrels! On September 29th I send by FedEx a package to Chile, I paid $267.75 for a gift box, They scheduled delivery on Oct 10th. The package wasn't delivered on that day, It was on clearance delay over the customs. This company is not responsible for sending the package, but there are any eventuality on the road FedEx will be charge you the cost money directly to your account, I had to pay the cost of Chilean customs $145.85 plus I had to pay the shipping within Chile $261.44, in total I had to pay for all of it. The total of the theft was $675.04. Please if you want to make a shipping to another country don't used FedEx!

We made a decision to never use FedEx Express and our business will go elsewhere. The insult and rudeness of their employees is beyond comprehension. Customer is always right and it is always the king in our companies. Customers pays our salaries and fees. We honor them first and always.

SUMMARY - DON'T use FedEx if you really need it on a certain day. If you haven't received it by 6 PM - DO call ASAP and keep going up to managers until someone calls dispatch (no one at facility or dispatch after 7 pm). INSIST they call dispatch & INSIST you want your package. Don't hang up until they talk to dispatch and promise to deliver.

Stayed home all day waiting for my delivery. Didn't even take shower in case they came because delivery required signature and I did not want to miss them. Tried to ask them for an estimated time of arrival and was told by their online service that could not be done. Much to my surprise around four pm I was told by my roommate there was a tag on my door from FedEx stating they tried to deliver package at 1 pm! I live in a small house. How would I not hear them? Should I have waited outside all day for their arrival or left door open on such a nice cold day. My car was parked in driveway and I might add I have excellent hearing. I called to complain and was told I would receive a call back. It is now 6:30 pm- no call. Terrible customer service!

I ordered a product with free 2 day shipping to come from Florida to Pennsylvania. I did place the order on Sunday so it should have been delivered by Wednesday end of day. The original order stated to be delivered on Tuesday, but I figured with it being Sunday it would not come until Wednesday. At 7:50 PM I called FedEx to see why the package had not been delivered yet. I was told they would investigate and call me back. As of Thursday at 4:00 PM still no package delivery and no phone call to inform me of what the investigation found. Tracking now says delivery Thursday by end of day, but I am not holding my breath, that is what it said yesterday. This is not the first time FedEx did not deliver when they were suppose to according to tracking. Run away. Use a different shipping company.

I am not a FedEx customer but a merchandise was delivered to my house by FedEx freight and now they are charging me to deliver that merchandise because they had to use a liftgate to deliver my product, a shipping charges were paid by shipper. Their excuse is that they had to use a liftgate for delivery, so I should pay for it. I wanna know how else would you deliver the product that is on a pallet... Lame excuse by FedEx.

I ordered a package from Sephora which was always delivered to me by Canada Post and I never had a problem. However this last order was delivered by FedEx and it was the most trashed order I have ever received. 3 of my 7 products were smashed and I had to return them. You could tell just by looking at the box they arrived and that it had been tossed around. I will never again order from any business that uses FedEx as their delivery service.

A package was supposed to be delivered to me about 5 days ago. It was delivered to the wrong address. The package is nowhere in my apartment complex as I did go door to door of everyone within my unit and it's not here. I did contact the customer service. The first person I spoke to was incredibly rude and upon telling me, "It was delivered so it's not our problem" I became angry and informed him he was being an **. About something that is his problem. This advocate hung up.

I ordered a phone from Amazon that was to be delivered on 10/18/2018. On the day it was supposed to be delivered I tracked the package all day. At 8 pm the tracker told me the delivery had failed due to the business being closed. The delivery address was my home and I was home. The delivery driver never attempted to gain entry or deliver the package. I called and spoke to a consumer advocate who advised the phone was at a pickup location. After the rep explained it was difficult to get it redelivered I requested that it remain at the pickup spot. The package wasn't left and now it's Monday and I still don't have it. This was a gift for my daughter. I will never shop with anyone who uses FedEx as a delivery provider again.

Shipper is requiring a direct signature, which means I have to be here and may not simply sign the door tag. Wednesday the package was out for delivery. I saw the truck parked in the middle of the street in front of my house, but in front of the building next door. Truck drove off without delivery or leaving a door tag. When I checked the tracking it said I was not home, even though I had been here the whole day waiting.

Poor shipping. Up until 3:24 pm on 10/20 FedEx did not show a delivery date or time. However it shows delivered to the local facility. At 12 pm I called and asked to pick up the package at the facility and they said yes. They called the facility to locate the package but couldn’t and asked me to call back an hour later. I called an hour and a half later (1:30 pm) and they still couldn’t find it. So at 3 pm I headed down there. I arrived at 3:45 pm to find out it’s on a truck to be delivered, which I received an email at 3:24 pm saying it was on the truck.

I am now going through my 3rd “lost package” with FedEx in as many years. 2 times the package was in transit and never got delivered. When you call, customer service promises to investigate and contact you back. They don’t. You have to chase the company you purchased from for a refund. Another time, my package was “delivered” at my front door. Yeah, right. Again, nothing was done, no explanation offered and I had to get a refund from the company I ordered from. I am a huge online shopper. I would say 95% of the packages are delivered UPS or USPS. I do not have any problems and receive my packages. Amazon deliveries are also always very reliable. If I was able to know ahead of time that my order would be shipping FedEx, I would pass and not order saving myself the headache. Why are they not accountable for this? There is obviously a problem here.

Poor shipping. FedEx said package would be here 10/19/18 @ 4:44. Tracking shows business is closed or customer not home. This is a blatant lie. I never left my house today. Called and tried to speak to people and they said they do not have any way of communicating with the drivers. REALLY!!! What kind of business can't contact a driver!!! Called again today 10/20/18. Spoke to Mike. He said they have till 8pm to deliver it and it is on the truck. Now wasted another 12 hours waiting for a package! This company is a joke!

Placed an order with Hollister overnight. Should have been here on Thursday the 18th. FedEx site says it’s out for delivery on the 19th. It is now 9:00pm tracking shows business is closed or customer not home. This is a blatant lie. I never left my house today. Tracking now states it will be delivered on the 22nd. I have had the worst experience with this company. You would think I would have learned my lesson. USPS or UPS is far more dependable!!

I was informed today that a FedEx driver could just put your package in front of your door, without a signature! No one knocked on my door to give me my package also my merchandise, I paid for was not cheap!! I personally think, it would had been nice if the driver would had done a better job!! The driver had left my package in front of my door unattended. I got my package, when I arrived at home! My point is that what if someone else would had got my package before me! FedEx, is the Worst package carrier Ever!! It sucks, when you go through a lot to get what you paid, your package!! All I hope that we all in the future receive our packages from FedEx, without any problems. Since we can’t choose our preference package carrier, for me, I will certainly not select this carrier, if I had a choice!!

I recently sold a cell phone on eBay and made the grievous error of shipping through FedEx. I arranged shipping through eBay, recorded the box measurements and the weight, proceeded to drop it in the dropbox for FedEx pick up. Shipping was $8.88, which I paid. A few days later I received a charge from eBay for an additional $76.80 for shipping, which they took right from my account. FedEx has picked up my package from the dropbox and recorded it as 71 pound freight (!!!) and proceeded to charge more than $75 additional shipping. While eBay filed a claim on my behalf, they would not fight it. FedEx refused to acknowledge this mistake and refused to refund. Repulsive! It’s blatant stealing.

FedEx is the worst of all the shipping companies. I have never had problems with my packages delivered by USPS and UPS. But man! There are quite a bunch of lazy people and thieves working for FedEx it seems. They always say the package is delivered but it is not. I have had almost 3 such incidences in past two weeks. I was home when they supposedly “delivered”. No one rang the doorbell nor they left a note. It’s extremely frustrating. When they open up a claim they just call you back only to say that they lost the package. Everytime!

I was waiting on medication to be delivered today, FedEx did arrive but left someone else's package. I tried to straighten it out and after almost two hours and absolutely no help with customer service was told I refused my package. For that reason they will return it to the pharmacy which means I will be without my meds for three days. I will never do business with anyone that uses FedEx again. My delivery driver today could not speak English and maybe that was part of the problem.

Twice in one month FedEx has claimed to deliver my packages. Needless to say they didn’t arrive. Not only am I frustrated but the customer service rep asks if I checked with my neighbors to see if they have it. I paid for shipping and handling and now I’m supposed to hunt around for it. I’ll take UPS!

Verizon shipped my package on 10/15/18 FedEx next day. I tracked the package online and call customer service 3 times. To date, the package still has not been delivered. I could have driven from NC to the shipper in PA, picked up the package myself, and driven back home by now.

I will never order anything again from anybody that ships with FedEx. Anybody else OK. Every time FedEx is the delivery company there are issues. UPS delivers to me almost every day. They leave packages and always on time. Today I heard the FedEx truck out there. Heard the door slide shut and I went out there and no package no note nothing. Lazy ** didn't knock, ring the doorbell or nothing! I was home all day waiting for this package and now they say it will be delivered tomorrow. I have meetings tomorrow I won't be here. NEVER AGAIN FEDEX.

I ordered some parts that were supposed to be delivered on Friday the 12th of October. I set the parts to come to my work because I would be there and generally items arrive earlier. EVERY single time that something has been shipped by Fedex to my home there has been an issue. Another reason I choose to use my work, for the just in case it gets shipped by Fedex. On the items I put shipped to business and the business name to make sure they knew it wasn't a residential home. The item updated Friday saying it was going to be here Saturday. Awesome, being we don't work Saturday. I was hoping they would leave the package outside and I would run up to work and get it. This didn't happen but wasn't a big deal.

I have an order from Comcast mobile, and they ship it using FedEx 2 days shipping. They shipped it 3 days, still can't make it. I have waiting in my home all day. Finally I found out that they just drove around our apartment, and saw that the building need access, then they just left without any customer phone call. They even didn't try to find my apartment, because my apartment is at 1st floor, there's a separate door. I hate FedEx!

FedEx have become absolutely incompetent. I never use them by choice and am now at the point where if I order something online and Fedex is the only way it will be delivered, I don't proceed with the order. I have spent the last 4 days chasing 3 packages, all time sensitive (one perishable) that were supposed to be here days before they finally arrived. In one case, I ended up going to the depot to pick it up, as these people don't seem able to deliver a package correctly just 21 miles from my home. They have ONE JOB - get something from point A to point B and that seems to be beyond their capabilities. UPS NEVER have an issue, everything arrives on time and I don't have to make multiple phone calls to chase it down. AVOID FEDEX - maybe they will clean up their act if enough people speak up.

I have just had the most astonishingly terrible customer service at FedEx. I could not even believe at the time, or I should say at EACH time, that this was FedEx. I could not believe that the company operated like this on the backside. When a company's Customer Service department has to transfer you to a Customer Advocate department, you know there's a problem. A company that has the need for both.

WHY DO PEOPLE SHIP USING FEDEX? I WILL NEVER KNOW. I have been running a business for 9 years now and every time consistently that I have an order that is shipped FedEx it arrives late and takes a ridiculous amount of time to get here. Like a week and a half when the shipment is only one state away. Also the promised ship date always changes to a later date on the day it supposed to be delivered. How is this place still in business??!! It is to the point now that I ask companies to please not use FedEx to ship my merchandise. In my opinion, FedEx is a disgrace to shipping department all over the U.S. and should be avoided at all cost. I even emailed the "Customer service". What a joke and never even get a response. FedEx, you do not even deserve a business license.

Only my latest bad experience with FedEx: Made me take hours off work and sit home waiting with "Out for Delivery" and then called and said they tried to deliver but didn't because they couldn't find my normal and easy address (Delivery Exception: Stupidity). I think in General FedEx does not care about customer satisfaction so should never be used by companies to sell and ship their products. The phone assistant that called was also rude and unapologetic about the entire situation. FedEx is good only for ad and pamphlet delivery.

Tracking showed that my package was loaded on a truck to be delivered today AND an hour later was scheduled to be delivered tomorrow, It's a large expensive package and I'd like to be here when it delivers. I chatted with FedEx cust service about which tracking history was accurate. Rep gave no real answer. Just generic responses. Was this a live person? Rep said, "I am about to answer a question I have already answered, do you want me to answer it again?" THIS WAS VERY RUDE. I gave up and still don't know if I can leave my home or if I must wait for the package to deliver today. This very inconvenient.

My product showed up in town early on a Monday, but because it is not due to deliver until Friday, they will not deliver it. The product sits in the warehouse for 5 days. They wont let me come by and pick it up either. Every day, the FedEx truck drives by my house twice a day... they smile and wave and my product just sits in the warehouse. UPS will deliver it early if it arrives early. I didn't choose FedEx for delivery, the seller did or I would have chosen UPS. This has now happened twice from 2 different sellers. WORST. COMPANY. EVER.

I ordered items that were shipped through FedEx. The delivery driver did not even bother to bring it inside our building and leave it at the door. The box was just dropped on concrete steps, outside in the rain. When I say dropped, I mean literally dropped: the box was broken open in two places. I contacted FedEx about this and got a scripted response, with the promise that a manager would follow up in 24 hours. Over 72 hours later, I haven't heard a single word from them, which is really not surprising. What kind of customer service is this?! Anyone could have stolen the package since it was dropped and broken open, not to mention the damage from the rain. Do yourself a favor and avoid FedEx!

HORRIBLE!!! Took off work for my scheduled delivery... Never came and they then switched my delivery to Monday. Called to try and pick it up, manager said I would receive a phone call to get it from Exton, NO phone call!! Called Sat morning, NOPE they don't work on the weekends. Now, I am supposed to take off ANOTHER DAY OF WORK TO FIT YOUR SCHEDULE?? I will walk my packages before EVER USING THIS COMPANY AGAIN!!!

Omg. This has got to be the most incompetent company in existence. My husband is running around now trying to figure out where a driver left a $600 package that was supposed to be delivered today. Apparently the apt # was wrong on our package but there is no existing apt with the number that was on it... so apparently the driver just took it upon himself to just leave it at some random place. We call customer service numerous times and all we get is, "Oh sorry. We'll investigate and get back to you in 48 hrs!!!" In the meantime our merchandise is gone!!! So there's no protocol for packages when there's no existing address??? Aside from not being able to understand any of the customer service people this place is absolutely worthless! I will never use FedEx again!!! Oh and maybe you should hire some employees with half a brain who can read simple ** numbers... just a thought!

Stated they attempted delivery at 5:49pm but the business was closed which was a lie. We are open as I type this at 7:10pm for FedEx said they guaranteed delivery today. Now they say they will deliver next business day which is Monday. What did I pay 2 day shipping for??? Not to be lied to... going to switch to UPS or DHL or the USPS is even better than being lied to. Do not ever believe what FedEx states, I have had some delivery problems in the past but they always have an excuse. ** FedEx.

I am fed up with FedEx, will never again deal with any company that uses them. Had a package shipped to me two day, would be Friday by 8 pm. They did not pick it up until late so it sits locally at FedEx until Monday because they are the only shipping company that does not deliver on Saturdays and will not let you pick it up in person. They must be super cheap to deal with because their service really sucks. Now a two day shipment turned into 5 days. I also have a business and like things delivers when promised and not when FedEx decides it’s convenient for them. I personally do not use them because they are unreliable. Now I have to look for other suppliers that do not use them to make sure I get my orders on time because they’re so unreliable. With everyone having similar problems you would think they’d get their act in gear and start making customers their first priority or change the name to fed up.

What a horrible delivery company. They are worse than USPS. Suppose to get my delivery today and the item being delivered is at the FedEx location 12 miles away. Just received an update for delivery 4 days from now... the item is now located 248 miles away. How does this happen. I will NEVER use FedEx again.

I received "Tendered to authorized agent for final delivery" 5 days ago, still waiting. This is Moncton NB, 160,000 people tops. I hope you fare better in New York, or has the receiver passed away of old age before they get the item.

I used FedEx 2 days to ship a dress I had in hand to New York. They lost my package and said I can buy a new dress and file a claim, which I did. They reimbursed me for just the dress itself, and the original FedEx 2 day shipping cost for the dress that was lost. The problem is, when I had to buy the new dress, the company I bought it from does not ship for free, so I had to pay for that shipping. FedEx refused to reimburse me for that shipping because it was not through FedEx and I did not have a FedEx tracking number. It does not make sense because I have no control what courier service the dress company uses.

I never use FedEx, but my mom did. She sent my birthday present from Minnesota to Chicago. The package was left outside in the rain and the box fell apart. I called customer service to complain and I "quote" said, "Thank you for calling we'll let the delivery drivers manager know, is that all?" THEY DON'T CARE ONE WAY OR ANOTHER! ALSO, FEDEX USES CONTRACT DRIVERS...THAT REALLY DON'T CARE! DON'T USE FEDEX!!!

Second time in the past year they marked me as "not home/business closed" when I have a 24/7 concierge service authorized to accept packages and pay duties on my behalf. If your lazy drivers actually went into the building and ask for me, I would have been notified, so I know they did not even bother to do that. If I wanted to take a bus an hour across the city to your depot every time I order something online, I'd just go to the friggin mall!! I wish I never had to use FedEx again, UGH.

FedEx needs complete overhaul and new management. My order was perishable items. Package was supposed to arrive by 8:00 pm. It didn't come. I called 800 number and was told she would check on package and call me back within 15 minutes. No callback. Around 9:00 pm I happened to look out the door and my package was sitting down by the street behind a 2 foot fence at the end of my porch. No one knocked and I did NOT receive email that it had been delivered. Someone could have reached over the small fence and stole it or it would have sat there all night if I didn't happen to look out. FedEx is the worst and makes me think twice about ordering anything.

I had a package sent out Sept 25. Was supposed to be delivered Oct 3. It's Oct 9 and still no package. It made it to Spokane then went to Seattle down to Kent. Been there since the 3rd no update still when Lewiston was the next drop off. It should have been in Lewiston and at my front door on the mountain! I've sent several e-mails and no e-mail back. I am so irritated with FedEx. This isn't the 1st! My Stepson didn't get his Christmas present in time. Was a month late made it to Spokane then ended up on vacation. Lost in Florida for almost a month. Wish my shipments could come other ways than just FedEx. I don't know what the problem is but they need to fix the problems!

This is the second time in a month FedEx has delivered my package to the wrong house. The house they deliver to is not the same house number as mine or that the package is addressed to. Why is this so difficult? How many packages have to be lost before the drivers can do their job? If only I could choose the delivery service when making online purchases. FedEx is the worst!

I shipped 12 insured boxes out of state to my son. All of the boxes arrived squashed with items smashed or missing. I called FedEx to file a claim. I was told by the representative to initiate a claim online and upload photos of the boxes and damaged goods. A month later, I received a standard letter stating that the claim was denied, because I did not keep the damaged boxes and broken items. There never called to ask it I had the damaged items, so this must be their standard reply to anyone filing a claim.

The worst service I have ever had. They do not care about the customers. The worst of the worst service. I have requested several times to deliver a package at the apt door. I have sent several messages, signed in the door tag, made delivery instructions and after few days they were asking me, "Did you made an instruction? Let us check where is your package!!" Are you serious!! Will never ever use FedEx again.

There is a bad change of my FEDEX deliveries. The last Two have not been good. The first one was left on the back garage porch and was soaking wet. The box had no integrity when I found it. It was not the right part but I felt like I couldn't return it because the box was destroyed. The next package was left on my front door- covered porch, but right on the edge where it too was rained on and destroyed. This was a medical device and could have been ruined but it did survive. This all could have been avoided with some simple COMMON CARE and REASONABLE treatment by the delivery person.

FedEx had my package out for delivery on Friday. The driver did not deliver the package citing that it was an incorrect address. The delay then pushed it until Monday citing an incorrect address. The address was correct. Now I am told it could be here by Tuesday. If they has a known problem on Friday, why would it take until Tuesday to get it right? I have requested a letter stating that they made a series of mistakes in case I am told that the product is no longer stable. Why do companies use FedEx? Sounds snappy but does not deliver on time due to driver error and poor solution management.

FedEx does not honor their delivery commitment dates. This has happened 4 times with October 6th, 2018 being number 4. I placed an order from Walmart with a delivery confirmation date of October 6th, 2018 by the end of business day. The FedEx tracking number showed by the end of business day on the FedEx website. FedEx does not keep its promise of delivery, customer service does not tell the truth or either does not know what is happening off site - but of course they couldn't know when they are in Mexico. Don't bother calling customer service.

FedEx delivered 3 boxes to my garbage can. I arrived home from a day's work and noticed boxes that needed crushing on our garbage cans. As it had been raining and just stopped for a minute, I proceeded to crush boxes and discovered they were unopened. Then, I proceeded to call FedEx... About 45 minutes later when I got a person on the phone, I was told that I would be getting a phone call from a supervisor. Still have not received a call.