FedEx Reviews

I Ordered a package, actually became 2 because of weight. Shipped from company and was to be delivered on 12-3-15 at 10:30 am. We did have a weather issue and one of the two packages made it to my town, the other was in Spokane. Next day (12-4), both are on trucks for delivery by 9:30 with scheduled delivery of 10:30 AM. At 10:45 it shows that it is to be delivered on 12-4... no time, so I call them. "We had a delay of 1 hour due to weather so package will be delivered by 3:00 pm." 3:15, call again, "the item is to be delivered by 5:30 pm."

FEDEX is a horrible company and very unfair to their consumers. I was supposed to have my package delivered by FedEx on a Friday but FedEx decided to change the day to that following Monday. When the driver arrived he did not ring my bell to inform me that he was downstairs. The driver left my package in the lobby unattended. The building contains 30 apartments and anyone going in or out the building had access to my package. My package was stolen and when I contacted Fedex about the incompetent and lazy driver who was sent to deliver my package I was denied any type of reimbursement. I am now out $200.00 thanks to Fedex's horrible business practice.

These guys are so bad. My delivery guy has a habit of delivering packages several days later than what the tracking report states. When a package doesn't arrive, I check the tracking report and it says the driver attempted to deliver the package but that "the business was closed." Keep in mind that my house in no way is or resembles a workplace and the packages in question didn't even requires me to sign upon delivery. What's more, no notes are ever left on my door, leading to the incontrovertible truth that no attempt to deliver the package was made. Other times, it will say "package out for delivery," and then a few hours later it'll say that the delivery was delayed until the next day with no reason given. If it were up to me, I'd never use FedEx again, but sadly merchants I buy from online seem to like them.

I had a package coming and confirmed to be delivered to me on 12/03/215. I also request notification so all was looking good. I schedule traveling next day for meeting, guess what the package didn't arrive and no notification was made. Just my luck. Went to check the status and was changed for next day. Now Im going to lose the ticket and the meeting for waiting next day for the package. I can't leave since I have no insurance and no one to received. Also I called customer service. It was the worst. She also promise me someone will call me back. No one called. Never again with FedEx.

Fedex recently shipped a Lexmark copier for one of our clients back in Oct and it arrived soaking wet to the point the box was falling apart. My client refused shipment as they didn't know if the contents were damaged inside. Our distributor reshipped a second unit out and they received the second one just fine. What is a huge disappointment is the driver says he used liftgate and 2nd floor delivery and they are being charged extra 81.00 freight charge directly to my client. My client has a loading dock on site which would make no sense to back halfway down and use the lift gate then pull the device up a ramp. Second the client location was on the 1st floor as the unit wouldn't have even fit on a pallet through the elevator.

I was expecting a delivery. I am at home and waiting for the delivery. The fedex delivery guy had come and he kept a door tag and left without coming in and calling me. I was looking at the van from upstairs and when I went to take the delivery by that time he left leaving the door tag.

I did not receive a package on time. They were supposed to issue me a refund. I spoke with 5 different representatives calling my personal cell multiple times then to be called back to be told they could not issue a refund. They are very unorganized and a very sorry company when it comes to shipping. I will never ship with FedEx again.

Multiple, multiple times!!! They send our packages to the WRONG address when, mind you, the CORRECT address is on every single one of the packages. They tried again today. I have been home ALL day and they say I wasn't available? Well, sorry you never came to my door? I mean, the business across the street with the same street number as us shouldn't be considered HOME delivery if you ask me. Definitely done trying to do business with FedEx. They're a load of crap and don't know how to read.

On October 26, 2015, The FedEx office at Campbell Blvd, Nottingham, MD shipped my laptop for a simple repair. Lenovo contacted me to let me know that when they received it the screen was cracked. The screen was not cracked when I handed this laptop to Yvette ** at the counter. I watched her before leaving the business to make sure she was packing my laptop well, and I was very concerned. So I lingered, pretending to be shopping, only to watch Yvette ** stop packing my laptop to come to the counter to help another customer. She left my laptop on the table in the middle of packing it. I would not use FedEx again.

Worst customer service I have experienced in my life. This is the third day now I am sitting at home waiting for FedEx to pick up my luggage. On the first day they just did not show up. The second day, they apparently were at the house but no one was there. I left the front door open all day and I can see the street from my room, there was 100% no FedEx van all day. I had to reconfirm my address. They had the correct one. Rescheduled pick up for the next day between 10 am and 3 pm. Called them at 2.30 pm to reconfirm, suddenly they had a completely different address (not even similar), had to give them my address for the THIRD time now and pick up for today was scheduled between 10.30 am and 6pm anyways although I specifically told them to pick it up before 3pm. Now I can sit another 3 hours at the window. Never going to use this again!

Was supposed to get my package Monday but no. So they up it to Tuesday but no -- same thing. I wait all day and nothing. They up it to Wednesday by the end of the day again. This is ridiculous. I have never liked FedEx and this is why. This happens every time and it's 110% annoying how they can't get it together.

FedEx Home Delivery service is a waste. My local branch seems to think that you can sit around Tuesday-Saturday, 8AM-8PM & wait for them to do their job. Have been lied to & lied to. They have a package of mine being held hostage. Demanding that I have to wait for them for 12 hours to show or not show then they want me to sign ahead to leave the package. Really!!! Are you going to pay the cost if it gets stolen??? I am a night working an average of 12 hrs per night. Who in their right mind can stay up 24 hours to receive a package???

Placed an order through Verizon and it said it would be delivered next day. Now this order was placed the wed, Thursday was thanksgiving so I did not expect anything to happen that day, on Friday FedEx received my package at about 6 am. Now I expect it next day which Verizon assumed the same saying I would have it by 8:30 pm Saturday. I received my tracking number Friday from FedEx and it stated that the package was a "FedEx priority overnight shipping" but noticed the estimated delivery from them was now Monday by 4:30 pm.

I have been tracking my shipment. It said on site it is out on truck for delivery. I waited all day. Then after 5pm I called, I was told it should be here any moment. Then I check again online, it now says it's not going to be delivered till tomorrow! The 1-800 # said they would call me back after she got a hold the driver. Yet no word yet from them. If it says online it is on a truck for delivery what else does it mean?! Wow! Will not be using FedEx again. UPS is a lot better! Never had this type of problem with them. Oh by the way, express shipping is 2 days. It's not 5 days & counting.

VERY DISSATISFIED!!! My FedEx tracking information has changed 3 times for a delivery date. The 1st date for delivery I was emailed on 11/20/15 stating delivery is scheduled on "11/25/15 by end of day", then FedEx changed it to "11/28/15 by end of day" which is today, now it says "PENDING" as of 7:39 pm (PST) on 11/28/15.

Item ordered Sat PM Nov 21. Tracking says delivery by Tuesday. I check tracking Tues afternoon, it says "delivered to front door at 1019 AM". Well I was here all day, they did not deliver here. I call FedEx and they first insist it must be somewhere on the property, or did I ask my neighbors. Right, because why, they already know they made a mistake? They didn't believe it wasn't here, but finally say they "will open investigation and call with in 2 hrs". (Not). You can see where this is going. I was later contacted by my POST OFFICE that afternoon, telling me someone had called THEM asking if I had ordered something. Yes that's right. It was delivered at a wrong address. I called the other town resident, yes, she did have my (large) package but did not want to bring it up as she could see it was a gift and didn't want to spoil my surprise. (It is a kid's riding tractor for my son, photo on box). Wow, wasn't my fellow town member so nice? Not so, FedEx.

I requested my package not be left on my doorstep. The 1st notice requires my signature. Upon the 2nd attempt, the driver left my package w/ a neighbor, to sign for, I assume, not my signature. Now legally, it belongs to him. What happened to privacy & customer service. FedEx doesn't care about customer service because I called CS & they told me they didn't need a signature but the first attempt does? I would've been more than happy to have picked up the package than have it given to a stranger. Thank you FedEx. I need to contact the company I placed the order from because I didn't receive my order because FedEx doesn't care about you, the customer.

I tracked my package and it said that it was shipped back to sender because there was a notice left and I never picked it up. I never received one notice so therefore it's a lie. The sender reshipped it and now I track it every day and it said it was at my house at 11 when I was home and it said that unable to deliver because business was closed which is a lie. Then I call right now because they said I could go pick it up today and they say it's not there.

On 11/18/15 at 5:41 p.m. your driver is in violation of criminal trespassing and charges could be filed at this time. Driver is recorded on video, pulling onto drive, comes to 3 ft from front door, while talking on phone, throws package on front door and leaves. Had this driver been caught, the truck would have been blocked in and seized, until driver arrested and charged criminal trespassing and court order to release. Again FEDEX has not got the message and continues to drive on my driveway causing cracks from overweight trucks on drive. At this time, the notice and complaint will be filed with the FCC. This complaint will be copied and pasted on FCC complaint to assure FEDEX has received more than ample notice that their drivers will be charged with criminal trespassing if ever return back to this property again.

A computer manufacturer sent me a box to send in a notebook for service. After multiple complaints I finally got it but so late I had to get a box and mail it myself. The manufacturer did a one day turnaround and returned notebook by overnight FedEx. Waited 13 hours next day. Never delivered and FedEx does not know why. Lost. Stolen? Who knows. Tracking terminated. Add me to those who really despise FedEx.

I needed 200 prints. I was quoted $430+, which was out of my budget. I was then quoted a price of $250 for 150 on cheaper paper and I also ordered a poster online. It was suppose to be done by 4pm. Got a call at 3pm, the order wouldn't "print" correctly so I left work to inquire, since the sample earlier printed fine. Fold and stapling made it off centered. I directed Gabriel ** to go ahead and "print" I will fold them myself.

FedEx was supposed to deliver my package on a Friday. Put a tracker on it and stayed at work 3 hours after I got off work... in the parking lot. At 7:00 FedEx said they tried to deliver but business was closed. Lie #1. Then I called on Monday to find out about it. They are off on Monday for home delivery. So it should be scheduled for Tuesday, right? I've tracked it all day Tuesday only to find that package is STILL at the facility and not even on a truck. Once again, I get off work in 3 minutes and will sit in the parking lot only to have them not deliver it again?

I will never use FedEx again. My daughter shipped 3 packages from Tucson to Nashville. The packages were labeled correctly but FedEx shipped 2 of them to the return address for some reason. Keep in mind I paid to have them shipped. FedEx failed and they actually wanted me to pay again because they screwed up. I took the packages to UPS because I was not going to pay FEDEX twice for their error. UPS got them there in 2 days.

Happened to look at my credit card statement and see that the FedEx charge for an item had mysteriously DOUBLED from the "estimated" charge I paid online for! I weighed my item, used there box, filled in all the information and generated a shipping label. Dropped it off at the local center and then got smacked with a 100% in hidden undisclosed fees?!? This is lawsuit material... I called and there is a "residential" charge, and a "fuel surcharge" and "tax charge"??? ALL UNDISCLOSED. And of course they bill your card after the fact and you have no recourse. I will never use FedEx again. Highly disappointed!! Horrible consumer ethics.

We are a company that does a lot of shipping to customer and to and from our suppliers. FedEx offered us a decent rate to go with them. They have gotten worse and worse with their shipping. The final straw was two weeks ago (Nov. 6) when we shipped to a customer. One of the three packages - a wooden crate of 20x20x18 - was opened, apparently gone through and then when they could not completely close the crate correctly, they packed the entire thing in a cardboard box and taped it up.

We were waiting for our delivery Saturday. The driver placed an attempt to deliver on our door and didn't knock! I have dogs, they didn't bark because he never knocked! I saw the note on my door when I was going outside with my dogs around 10:35 a.m. I called customer service and ask the representative to help me to get my package by picking it up instead and he said that the origination FedEx receiving in my city was closed (at 11:00 a.m) and that it would be delivered a Tuesday! I asked if I could do something else and he said I could transfer the package to be deliver to a closer station so I could pick it up the same Saturday. Well, I waited the whole day to later be told by FedEx customer service that the original service station has been open that day until 6. That they don't know why the representative told me that and that when I request a transfer package it takes around 24 hrs to be done, so that I would still get my package on Tuesday.

FedEx hung my package on our rural fence where dogs could reach the package, rather than use the provided, legal package delivery container. Dogs destroyed my package and product of course, so I filed a claim with FedEx. Which was promptly denied. I have now filed with the BBB against FedEx and I have been doing some reading up. FedEx has an ABYSMAL delivery record and I am told they rarely pay a claim. When you order something online, make absolutely sure the business you order from is NOT using FedEx. If they are... order your item elsewhere!!

Following the shipping notification for my purchases, I saw that the items were being shipped separately in two packages. Luckily they were scheduled to be delivered on the same day and it so happened I was home that day... all day. I live in an apartment building which is on an busy city street lined with apartment buildings. My building is secure with an entry way and a lobby both of which a guest must be buzzed through. The door bell system is also tied into my smart phone so when the door bell rings it registers as an incoming call. By 4 pm when my bell still had not rung, I looked at the tracking info. Imagine my surprise when it said both packages had been delivered at 10:47 am and left at the front door. Now I had already been down to collect my mail around noon and did notice several packages for other residence but none for me so seeing that I went back down to the lobby, the entry way and the front of the building... nothing.

I recently ordered a tablet computer from Amazon which was delivered via FedEx Ground. FedEx Ground damaged the computer by crushing the package as was clearly evident by markings and distortion of the package. Upon this realization, I contacted the seller and was given a Return Merchandise Authorization. I then SAT and waited for several days without hearing anything further. I then contacted the seller who ask me if I had been contacted by FedEx.

I have tried begging the FedEx drivers here in Ga. to please put the packages they bring to leave them on the floor inside my house. They refuse. In fact one gave me the finger. In Florida they are very courteous and they were more than willing to put the packages inside. I use a cane, cannot bend, and I am unable to lift. I feel that Those Drivers should respect people more. I think that FedEx should not be allowed to deliver packages. UPS and the USPS put packages inside for me. It is just the Rude FedEx People That are as nice as the Plague.

My daughter's Straight phone stopped working. They told us they would send us a box to send the defective phone to them and they would send her another phone. They said the box would be here in 3 to 5 business days. Straight Talk sent the box to FedEx 10/13/2015. It is now 11/10/15 and still no box. I have called Straight Talk and FedEx about the box seeing how we only had 7 days to send the defective phone back. FedEx is now saying the box will be here Thursday which is in 2 more days. This is not the first time I have had trouble with FedEx. FedEx needs to be shut down.

Paid $75.00 to ship a small box overnight to be received by 10:30 a.m. When I called, THEY COULD CARE LESS. THEY ACTUALLY OUT AND OUT LIED. They need to go out of business. The package contained medicine I needed and I waited at my daughter's apt all morning rather than being with her in the hospital where she was deathly ill. Then they lied to me about the updated time. Let's get a class action going for consumer fraud!!!

I work for a local architect firm. We had a driver arrive, grab and scan a VERY important overnight envelope meant for UPS. I called FedEx customer service 4 times and each rep assured me that the driver would be back to drop off the package he grabbed by mistake. After 2 hours of waiting after hours on a Friday night, the driver never came. No one could explain to me why each rep gave false information and each one passing the blame to another. I drove 40 minutes to get the package from the FedEx hub without 1 apology. I find this to be beyond, "Very dissatisfied with the experience." I will do everything in my power to NEVER use them again if I can help it, as well as share my experience with others.

Customer service is so pitiful and driver is rude. Never wants to make sure packages aren't damaged. Always says he is not taking them back. Acts like we cant get another service to deliver. Probably would like that. On phone service is no help either. Can't help you because you can't understand them.

I recently purchased an item on eBay that shipped on 10/26/2015. On 10/31/15 it said it was out for delivery. 11/5/15 my package has still not been delivered. I emailed them and they gave me a bogus run around saying they needed all kinda name, address, phone number, what kind of box it was, they needed the part number serial number and manufacturer name. I gave them my tracking number. They said it wasn't enough. Smh. Then I give them whatever info I had about the package. They email me back and say, "We will contact you when we find your package." I hate FedEx with a passion. It shouldn't take 5 days to get a package that's out for delivery.

I am very frustrated with FedEx and the delivery of my order. The East St. Louis facility called me last Friday night (Oct. 30) to tell me the address on my order was incorrect and the driver couldn't find my home (in reality the address is correct). They then said the item would be delivered on Saturday, Oct. 31. It was not delivered. I then contacted Fed Ex chat on Monday, Nov. 1, giving them explicit directions to my home and was told someone would call me about the delivery in 2 hours - I did not receive any call. The delivery was then rescheduled for yesterday, and it never came. FedEx has my phone number and if the driver can't find my home, he could easily call me for directions. I've lived here approximately 30 years; UPS can find my home, as can the mail carrier. I don't want to order online from retailers using FedEx because I don't want the headache of their incompetency. I'm now waiting to see if the package will be delivered today.

The package arrived promptly almost as promptly as the COMPLETELY THIEVERY that came next. If you LOVE to pay hidden fees use FedEx! If you want to deal with the jerks in tax and revenue, the crooks and the scum use FedEx.

Here is my problem and I'm sure no one will do anything about it but I feel I must send this anyway. I set up a pick up yesterday at our warehouse location like I do any other day, whether the customer requests UPS or FedEx. And scheduled my pick up as I always do, then took my package to its normal pick up location, as I always do so that it could wait to be picked up. But when I arrived this morning, the package was still in the same location and had not been picked up. Now this has happened on numerous occasions and no one ever does anything about it, and well quite frankly I am sick and tired of this happening.

This is the return item letter I sent out from an item I ordered from Amazon. Pretty much sums it up. Unbelievable. "FedEx is returning this item to you today. The delivery was stated for 5-7 business days, which I would be back in town for and the driver attempted delivery the next day. I requested that it be sent to a specific location by me to be picked up, the driver said that would be fine. It was then delivered back to their major warehouse for me to pickup. I called this morning to verify that it was ready and they were open and they said 9 am to 9 pm.

We ordered some expensive equipment via Amazon Prime (10/28), which was supposed to be delivered in 2 days (10/30). Amazon Prime was spot on having it shipped. However, they mistakingly chose FedEx ground for the carrier. Package was put on local FEDEX truck at 8:11 am, all the while status stating "out for delivery". At 7:01 pm (actually didn't received notice until 7:20 pm) a "delivery exception" was put on the package. Because this has happened numerous times, I have the phone # to the FEDEX local hub. Line just kept ringing busy. Called 1-800 FEDEX and they told me they couldn't get through either and that the hub would not read their messages until Tuesday.

I ordered a product on 10/28/15 and paid the additional cost of two day shipping. I checked the tracking and the product was received at the local center on 10/30/15. The tracking site stated that the product would be delivered on 11/2/15. FedEx takes four days to move a product within several miles of its destination. FedEx failed to deliver as promised, but I paid the additional cost for two day delivery.

Fedex is THE MOST annoying to deal with! If I purchase an item from a seller who deals with Fedex again, I will cancel my order and go elsewhere. These people need to obtain better communication and learn about how their company IS RUN! PITIFUL!!! The drivers half-follow instructions... simple instructions. Incompetency is a great thing in the U.S. When you follow your tracking and then call Fedex customer service number, the tracking may show and state two different information about when the package is to arrive. The driver that delivered my package about 1 month ago and which was on a Friday, tried to be slick by stating that the "customer is not available". Nonsense; I was home ALL morning AND with my door open... widely open! I called the customer service and they made her a$$ return with my package on the same day to deliver it. Thank you.

I ordered a small wheelbarrow tire from Walmart using FedEx. They shipped my package on time and it was supposed to be delivered on Wed Oct. 28th. Package not delivered, tracking said no one home. I was home. FedEx said package would be delivered next day Thurs Oct. 29th. No package, same excuse. I was home. FedEx said it would be delivered the next day. I told them to leave package in high place. No package, I wasn't home.

I purchased an item of fly fishing tackle from John Norris of Penrith, a large on-line seller in the UK. I was charged 33.00 GBP for shipping to Canada. I was contacted by an employee of FedEx who asked for prepayment of taxes and fees of $80.98 Canadian. I told her that I would be glad to pay these charges when the item was successfully delivered, and that I would not prepay them. I was told that delivery could be withheld if I did not prepay. I was told that if my home was outside the delivery area for FedEx, then the item would be passed to a secondary courier and delivery would be withheld if I did not prepay.

Ordered some things and found out that it will ship FedEx Smart Post. First delivery date they posted on tracking was 10/27/15. On 10/29/15 I called to see why the package was not delivered. I was told that it was in transit. I asked, “How long it took for the package to move 150 miles?” Was told again it is in transit. Next day I see that in is in North Carolina. Called Corporate at 901-818-7500. Was told sorry. I asked why if they knew there was a problem they wouldn't put it in next day and get it delivered. I was told because it was sent Smart Post. I asked why that would make a difference if they had messed it up in the first place. The answer was the same. Sorry it was mailed Smart Post. All the time trying to put the blame on The USPS due to them being the one to deliver it in the end. I WILL NEVER USE FEDEX AGAIN. ALSO WILL REFUSE TO DO BUSINESS WITH ANYONE THAT USES THEM. Let’s see where their sorry is then??

When is it ever okay to leave someone's debit card under their doormat in an apartment complex?! For 4 days, it has sat there, available for anyone to take because the driver felt it was acceptable to leave it there without a note or ANY indication that it had been delivered there in the first place!!! Driver needs to be fired!!! Will NEVER use FEDEX again and will make sure that USAA never uses them either!

I placed a package for shipment on Monday (10/26) at 3 PM for guaranteed ground delivery by 11:59 Wednesday night. I just called and tracked it. VM said it will be delivered Friday!! How can they miss a delivery date not by 24 hours but 48 hours?? This just cost me $190! One day late? But really, 2 days??

Paid extra to overnight package and deliver by 12 noon the next day, and at 5 p.m. I was still trying to find my package. I called FedEx 3 times with no real results. At 1:50 p.m. they called to tell me the driver would be here in 45 minutes, and at 5 p.m. he still has not arrived. The best part is they don't refund you the extra money paid for faster delivery.

I was supposed to get my laptop in a package sent by FedEx Express. In the first attempt it was delivered at a wrong address and then when I called the customer support they told me it has been received by someone and they can't do anything. After multiple request they opened a case for me. I was told "you will receive a call within 2 hrs," which I never received. I used to connect to my laptop for my work and due to their worst service I am losing my work. And the customer support is not helping at all but just giving me false hopes. When I ask if I can submit a claim or can I talk to higher management, then they disconnect the phone. I am so scared to use this service which commit such a blunder and then don't even apologize or work on their mistakes. Till now I haven't received my package and I think now only god knows if I will receive it!!

Don't know what is wrong with FedEx. I used to admire this company because of its name and brand but I used them twice and both the time got bad experience. This time I sent documents to India with their Guaranteed delivery date and paid 83$ because these were important documents and need to reach home ASAP but still they missed them in the way. It took them 4 days to even find the whereabouts of the document and found out that they sent the documents to Ireland instead of India. It seems for them all countries are same as long as name starts with "I". Don't know how their logistics work. They charge extra just to fool people. Still waiting to get my documents but I swore not to use them again. They consistently keep 100% track record of giving me hard time.

I ordered a large amount of coffee from Keurig. It was scheduled to be delivered on Saturday 10/24/15 to my work address - which happens to be a hotel, obviously open 24/7. However, when I was going in on Sunday to pick up my order, I checked the tracking and found the following message: "Customer Not Available or Business Closed" and time of delivery 10:48 a.m. YEP... Apparently we are the only hotel in the world that is closed on a Saturday morning! We have both valet service and our front desk staff, again, all are 24/7. Obviously the lazy driver decided it was too much hassle to both dropping off the box. I called FedEx and some woman tried to blame it on Keurig saying they use "home delivery". And although I had a business address, it cannot now be delivered until Tuesday as "home delivery" isn't available on Monday. YAY for FedEx. Find some other shipper if you really want to get your package on time!

I order one packet from Trendin.com order (no:**), on 15th Oct but still today is 25th Oct, it is not getting delivered. Trendin services was good. They shipped the packet on 16th, but my packet is in Okhla Branch which is only 5 km far from my home... But FedEx team is not delivering my packet... When I am calling to FedEx team they are denying to delivered with the reason that they have too much work load, it may be delivered asap... But same statement is repeating by them from last 7 days. Daily I am talking to his customer care. It is my suggestion to everyone, never choose this small and worst company FedEx.

Driver made no attempt to deliver the package - just left a note at 9pm. I'm sitting about 15 feet away from the door with 3 dogs, so I can be certain they didn't knock or ring. Now it's a 3-day wait before they try again. Useless. Vastly different to my experience with UPS who are on time, every time.

Today waiting for my FedEx delivery. They suck as a company I will never use them again! They expected me to bring a 130 lb box upstairs, and stated that in an apartment complex leaving my package outside is my front door!? My apartment door is my front door. SMH and I'm 8 months pregnant I had after struggling on the phone for my entire day to realize nothing will be done about it, open the box outside and carry in the platform one piece at a time. Terrible customer service. Never again.

I run a business and obviously need my shipments as soon as possible. What makes a courier service great is when they deliver EARLY. I saw that it was on vehicle for delivery and saw the FedEx truck deliver to my NEIGHBORS. They held the package for two days just because they didn't want to deliver it early. Total **. Never am I ever using FedEx again. You shouldn't either.

2nd day to wait for delivery. Left a note on their form from previous day that the doorbell was broken and to come to the backdoor. Checked and saw that my note was gone and they had marked that they had attempted again. Called support & was told if I wanted my delivery today that I need to wait on my porch. I said "you mean you expect me to wait on my porch in the rain for who knows how long before my package might arrive today?" She said "if you want your package today, then yes!" Absolutely not acceptable considering the price I paid to have this packaged shipped.

Placed order with retailer 2 different times within the month of October, both times FedEx Ground delivered to the wrong address even after filing a proper complaint with the Customer Advocate Team. This company (St. Louis MO location) must be hiring incompetent delivery drivers that can't read, or management needs to be replaced or fired!! Grrrrrrrrrrr... I am not a happy camper, so to speak!!

I am still at a loss as to why anyone uses FedEx or how they stay in business for that matter. I am sitting at home waiting for delivery for a package which requires my signature. I received a recording saying the package would be out today. I called the center and received another message that says it will be out today. I waited to speak to a human who says there's no guarantee it will be out today and that scheduled delivery is actually tomorrow. He further states this package cannot be delivered to one of their facilities where I can go pick it up. I understand that as a recipient of a package I am an insignificant and unwilling bystander but this does not appear to be an ethical or professional way to conduct business.

We are suppose to get one consignment vide airway bill no. ** booked from eBay on 18 October. We were provided one link to track the shipment. On 21 it was showing on transit and by evening it was showing delivery except, future delivery requested. Next day it was a holiday (Dussehra). My wife contacted their customer care center and was told that the shipment will be delivered by the same day (23 Oct). After constantly tracking the shipment, in the evening I received a message - Customer not Available or Business Closed. The fact is that my wife and kids were at home throughout the day and there was no attempt made or phone call received the same day.

I fail to understand that you give to FedEx two bags in Dothan, Alabama to ship to Chicago. Both bags are scanned. Three days later one bag shows up and the other has not. In calling FedEx they state: Well the bags was scanned in Dothan but we do not know anything else. What color is it, does it have a name on it..... and all relative information. But my point is the consumer now pays more in insurance than the actual cost of shipping a bag. If you give someone a box - and it does not arrive via all the scans the consumer literally loses thousands since a piece of luggage is $500 itself, and then add the clothes..... I might as well leave a bag on the side of the road and ask for someone to deliver it to me.

FedEx delivered a package from Italy and only made one attempt to deliver it. They had the wrong phone number from the shipper, so I did not receive any calls, and they subsequently sent it to a holding facility 10 minutes from my house. I tracked down the package and was told that it would cost $36 for them to ship from the holding facility to my house. The 19lb package was delivered the next day, although I never was told that it would be overnighted, just that it would cost $36. I looked at my bank statement and noticed they charged me $227. When I called a representative, she said they had nothing mentioned about the $36 fee and that because it was overnighted, it was my responsibility to pay $227. Why ever would i agree to $227 when I could have picked it up myself. They are complete thieves. This is more than it cost to ship from Italy. I am beyond livid and will never use FedEx again.

I recently ordered a bicycle online, and tracked it through FedEx. The day it was supposed to arrive my husband was home all day. At the end of the day the tracker updated and said the bike had been delivered and dropped off at door, only we never received it. We contacted FedEx who told us they would have to do a 48hr investigation and that they would contact us at the end of the second day. We didn't hear from them so we called the next morning only to have them tell us that they would call by the end of the day, which they did to tell us that they are no longer looking into the situation and closing the investigation as a lost package, that we would have to get with the company who sold us the bike and have them send a complaint to FedEx.

Thank you FedEx for delivering my dress on time for my island wedding. I'm sooo happy. I called you guys crying and you made it possible like you promised!!! I wished I remembered the two nice ladies' names that I spoke to. Thank you so much.

I paid FedEx to package and ship an item I sold on eBay, and they are denying due to lack of packaging. I even went and got a signed letter from the manager of the store that packed it with their own FedEx letterhead and they have now attempted to ask for more information that I already supplied. No idea who I have to talk to in order to fix this problem. I paid for insurance, but apparently that means nothing. You might be saying to yourself, "Well there has to be something he is not telling us," and you would be wrong. I did everything by the numbers, and I even sent them a copy of their packaging pledge and still I get this. I highly recommend not using them. If package and ship for anything of any value and if it is valuable don't throw your money away by paying for insurance that they will never own up to.

I expected to get a package today. However, it was not delivered. It was the second attempt to deliver the package. I had requested the package to be dropped off at a FedEx location to avoid missing another attempt. I called FedEx to see why the package was not at the FedEx location. The representative told me that it is at a ground warehouse and I can't pick it up there. I did not know that it takes three attempts until the package is held at a FedEx location. He didn't tell me that until later in the conversation. If I would had known earlier, it would had avoided the dissatisfaction of the call. He also said that I couldn't be heard in the phone. There are not any sounds coming from my end. Other people are able to hear me on phone calls. Towards the end of the call, I can hear his tone change. Therefore, it left both parties unhappy. All I wanted was my package and any relevant information.

I had some materials shipped to a worksite in CA. They did not arrive the day that was stated and shown on all their emails to me. I tracked the items and in their tracking it was shown that a new date for delivery was requested for three weeks later - this was a lie. I asked them about this and they admitted they had an issue which held up the items and when they put it in the computer they mis-typed the date. They stated the package would be delivered the next day between 12 am and 2 pm. The package again did not show. The customer service is awful and will say anything to get you off the phone. The shipping department puts in changes that are not requested just to hide their screw ups. Terrible company.

I schedule a delivered for my daughter. Customer Service told me they delivered between the hours of 5-8pm. I told her that's great because my daughter won't be home until 4pm. Why, FedEx delivered the package at 2:55pm (NO ONE HOME)!!! So I call again Customer Service, assure me the driver will attempt another day and same thing, he delivered at 2:55pm (WHAT IS WRONG WITH THE DRIVER!!!)

I was expecting an envelope to be delivered on October 6. When it didn't arrive, I became concerned, and saw via FedEx tracking that it had been delivered on October 7. Problem is, the envelope was just not there at my front door. I assumed that it had been stolen, and so initiated a FedEx investigation. Their investigation confirmed that it had indeed been delivered to my address. Guess what? It had been delivered by mistake to my neighbor's house, a neighbor who never really uses his front door. So I called FedEx to report this, and they insist that it was delivered to my (the correct) address. I told them they were wrong. They kept insisting it was delivered to the right address. That's why this is bizarre – I kept telling them it went to the wrong house, they kept saying that it didn't. How the heck would they know?? Guess the customer is not only wrong, he also doesn't participate in the FedEx alternate universe.

Fedex has lied to me several times about a delivery. They said they couldn't deliver because my gate was closed but would deliver the next day between 4:30 and 5: 30. I have been very sick recovering from major surgery and was so upset by the constant lies that I almost wound up back to hospital when I just got out after a month of recovery. They are making me sicker and setting me back.

I am extremely disappointed in FedEx. I paid for an item to be guaranteed delivered today. They not only did not deliver it as promised and paid for, they also did not notify of delivery being an issue. The items are for a time sensitive event so they are of no use to me being delivered on Monday. I am pushing for a full refund either from FedEx or Amazon. The customer service agent I spoke to at Fed Ex was while polite, useless - offered no options to get the package to me nor offered me a way to receive a refund or other compensation. I will make sure I will not use FedEx ever again for shipping!!

I was suppose to get a package from California. I never got the package. I was home because of a surgery and could not go out. On the day the package was suppose to be delivered I was at home. The mailman rang my bell for another package. I came to answer my door and found a FedEx door tag stating the package was and left on the porch. I called customer service concerning the matter and ask was it a policy to just leave packages and not ring bell. Was told a supervisor would call instead. The driver called me back. She was very rude and disrespectful. I ask her why she did not ring my bell. She said she did. I told her could not have because I was home.

I have ordered a phone from Mi 4 India and the order was supposed to be delivered with 3 days and order has been dispatched 2 days ago by the seller through FedEx courier company. But since then the courier has been lying the FedEx Hyderabad facility for last 2 days and no actions been done on that. I have raised an complaint as well with the FedEx team but still then there is nothing done on this. Complaint number is: **. I am really frustrated and sad to see this kind of service from the FedEx team. It has completely made me helpless whether I will be getting the courier in time or not. And also has decided that will not use the delivery service from FedEx team in the future as well. I am still waiting for the product to be delivered to me.

They seemed to be trained, for awhile. All other delivery services, UPS, UPS Ground, FedEx Express, and even the USPS respect our sign directing deliveries be done to our side door, where there is a table labeled, "Deliveries," for the purpose. But not FedEx Ground. But Nooo, FedEx Ground won't be bothered or just doesn't care. Even though there is a readable sign by the front doorbell button, to deliver to the side door, a FedEx Ground guy dropped a package right below the sign! Time to tell yet another company to not send us anything via FedEx Ground.

Today I was expecting a package to be delivered. I was home ALL DAY waiting for the package. No one knocked on my door, no slip was left on my door, yet according to tracking info FedEx claims this package was delivered to my front door. I was anxious (and in desperate need) for the arrival of the package. I constantly opened my front door all day to just check to see if my package was here. I have looked outside both doors so many times today my neighbor probably think I'm insane.

Ordered a TV stand from Walmart. Waited all day for my delivery. Gate is unlocked. After 6pm I'm looking outside my window and I'm surprised to see my item lying on my front steps. No one knocked or rang the bell. A signature was required to accept delivery. Very bad service. This is why I prefer UPS.

I had ordered some chocolate candy from a company in Grapevine, Texas, which is 4 1/2 to 5 hours from my home. The company sent the package FedEx ground and when I got home, I found the package at the end of our driveway, right by the street where all traffic drives by and people walk by, out in the HOT sun... Luckily, I did not work this day and was able to come home a few hours after it was delivered because it was in the HOT SUN, close to melting... Even the ice bags that were enclosed were ALL melted. If it had not been for the good packaging the company used and me getting home a couple of hours after delivery, it would have been completely ruined.

Had a package coming, wouldn't be home for delivery, "signed" online to have it left at door without a signature, got confirmation for this and printed it out. Package wasn't left, a door tag saying "signature required" was. Called Fedex, a nice rep spoke with me, said she'd ask driver to come back with package that same day and that someone would call me in 2 hours to update me. No one called, driver didn't return. Called Fedex again, was told that the local Fedex depot never got that request. Liars. Instant communication and they "didn't get it."

Refers TRK NO **, Ship date 10/09/2015, CTRL# **. It was a very urgent material and we followed-up day in & day out for this consignment through countless emails and calls. Normally a courier company delivers within 2-3 days to our location. First, they provided us a false POD copy of this consignment but when we rejected it and communicated that we've not received it, they started investigating the case. Now after 23 days they've refused to deliver it while the package is lying in their office. I've not seen such a fraud and irresponsible behavior from any professional company.

Right - ordered a item from a third-party seller on Amazon. FedEx said they would deliver it today (10/2/2015). Great, I thought, I have to be home all day anyway. The Condo was checking Dryer vents. In fact the management showed up around 12:40ish to check them. During their visit my door was left wide open. The vents were clean.

We are out of town and were notified by FedEx via email our delivery was made. Our son came to our house, no package on the porch so he check neighbor's porches, no package. We live in a private gated area with 70 homes. Called our neighbors to check our porch later in the day, no package. Called FedEx and they opened a case number and said they would call us back by noon the next day and they certainly did call and asked us, "Did it turn up yet?" Called the Guard gate a day later, he informed me the FedEx truck had just came in and the driver informed him he left the package at the wrong house. Had a neighbor run over and sure enough it was on the front porch. Very suspicious to me. Very stressful being thousands of miles away trying to find out what happened. Disappointed in FedEx!!!

Customer service is ZERO, this is 2 times I didn't receive my package in my address, last year and today. When I called them to pick up my package, they just send me from this office to other like playing with somebody.

I will never in life use FedEx again. If a company that I am ordering with uses them, I will not submit that order! I literally watched the driver come through the apartment gate (my window faces the front of the apartments) as I had been waiting on him ALL DAY and he came at 5:15. I waited for a knock at my door... Nothing. I went downstairs to see if I saw the truck. No truck! I looked at my tracking info and it stated the driver attempted to drop it off but no one was available for pick up!!! They are updating in their own, "FUTURE DELIVERY REQUESTED." And increase 5 Days more delivery time.

Don't waste your time if you have a damage package. In my case, I did put close to 8 pounds of protection inside the box and signs all around the box. Were two boxes. One of them came damage. I call them to filing a claim so they told me they will send someone to inspect the box. I was never told to put it back the same way it was. After 10 days they send me a letter saying that the claim was decline 'cause the package was not well prepared. It doesn't matter what you do. They always will find a way to not pay you.

There are thieves in this company and an internal investigation should be done to ensure the safety of the customers that utilize this service. I mailed a package over a month ago (paid $80 for overnight). Package did not make it next day. Upset but not angry I gave it another day (no show). Called customer service and receive info that so called weather conditions and that it would be at the address in day or two (mind you I paid for next day and was not offered that reimbursement). Meanwhile week later I called and suddenly package can't be found so they asked me did I want to put in a claim. "Um no I want my package found please," I explained.

My FedEx delivery person refuses to ring door bell when dropping package at my home. He personally stated to me that he would not do this. I have had packages sitting at my front door for hours when I have been at home all along. This is rude and opens the door for a thief to take the package.

I was expecting to receive a package on 29 Sept 2015 by 8:00 PM. I waited all day and called the toll free and even waited till 8:13 PM. The customer care said that the package is on its way and later I was informed that since it's already 8:00 PM it may not be delivered and rescheduled for delivery the next day. But, internally they decided to have it delivered now on 03 Oct 2015 and stated that it was as per my confirmation when that was never made. After multiple calls and request asked them to deliver today (30 Sep) before 6:00 PM and they did promise that it will be delivered yet again no response. When asked for a contact, all that is being indicated is that it cannot be shared. Please do not trust FedEx, they say something and do something. Every time you call they put you on hold and just non reliable.

I was moving from NJ to Florida, so I shipped my tv via FedEx. Worst decision ever! My tv arrived a day later than scheduled in a damaged box so I asked the delivery driver if it was ok because it did not look like that when I shipped it, so he said "oh, it didn't " then left. Moving along, I bring it in the house and proceed to open it, as I remove the blankets and bubble wrap I used to pack it, I noticed the screen was hanging forward and broken. It looked like someone beat it with a bat and drove over it with the truck.

Was waiting at home for the package. They didn't knock or ring. They just posted the thing on the door to make more money from me. Terrible Company.

I pre-ordered an Apple iPhone a week or more ago after a year of really wanting the new iPhone 6 plus. Well, my current phone decided that it wanted to stop functioning and I ran out of storage. So finally I broke down and decided to splurge on myself for my birthday. I bought the Iphone6S plus (Just an FYI I was beyond excited and still am.) This is the most expensive thing I've bought in about 2 years. But now the problem comes with the delivery, which is by no means Apple's fault. UPS is kind enough to deliver when people are home (surprise, surprise, I have a day job like the majority of people) and they know I can't get out of work just to sit at home and wait on a package. This is why I LOVE UPS. Well unfortunately, this isn't the company used to deliver my much-anticipated phone.

On Arrival the driver said these papers are incorrect. They were not. He rejected by throwing them on the floor. He left. Tried again the next day. Same papers no difference. He took the parcels after some altercation. The parcels arrived at the destination to my amazement, as he had said "I will take them and they will sit in our office for 4 days and then they will be sent back to you." They were not! Next thing I heard, was that I was BANNED from FEDEX forever. Saves me time and explanations as I was NEVER going to use them EVER AGAIN anyway. Of all the couriers I use according to destination worldwide I get more problems with FEDEX than any other company. Note to all -- DO NOT USE FEDEX. They really are a bad outfit.

I received an email from FedEx JNB/JHB with instructions to pay customs & excise duties for a parcel from Italy to RSA. I paid via EFT and sent the confirmation as requested. The agent replies with thanks... 24 hrs later no movement. I call the agent who cannot confirm payment even though she has thanked me for payment. I formally complain. Another agent assures me it is going express to my door, it has been escalated to "priority"... another 24 hrs have passed. So 72 hrs to travel 330km?!? and 3 FedEx agents are saying sorry. The admin and logistics of FedEx is ludicrous to say the least. Never again. Use DHL next time.

So I was in search of a new laptop for my daughter. I found one on eBay from a top seller and a great price. So, I paid for it and they shipped it out promptly, using FedEx. A few nights go by, and my daughter (who is only 4) was asking about her new laptop, which she was so excited to get, I told her it was going to be here in the morning, as I knew it had to of been here by then. So, just to be sure, I got onto my eBay account and checked the tracking of the laptop. "Delivered" it said, "left at front door" at around noon, earlier that day.

I had been waiting for a package for well over a week. Granted it is small and I've been asleep but I'm almost positive that nobody knocked. I live in a area where it's safe for the most part but packages will be taken. I'm so mad. I could've missed my stuff. Y'all left my ** iPhone 6s plus forever at my door. Ughhh.

I will NEVER get anything delivered by FedEx again! I paid extra money to have my package delivered in 2 days. My package WAS supposed to be delivered on the 24th and now they are saying that it "should be delivered by the end of the night". I am not happy and will never use them again!

I have ordered a mobile phone in Amazon. I have received the mail that the expected delivery date is 18th September 2015. Without any proper intimation this FedEx service has returned my ordered back to amazon. I queried about this in FEDEX office which is located at Nava India, Coimbatore. There is no proper response by the members in that service. I have not satisfied this customer service.

I had a 21 package business consignment shipped from abroad, paid with insurance cover by the express service. Several days later, 2 arrive late and one is lost. I reported this, however they made me a run around for about 6 weeks, never calling me back or even emailing me as promised. In the end, nearly 6 or 7 weeks later without telling me anything. It arrived repackaged by them with the box clearly labelled by them as "damaged in handling by FedEx". The original box was also in the packaging so I could see what had happened. Clearly the original box was badly torn from bad handling (it was an official USPS strong parcels box). The item inside was severely damaged in a way that could only have been done with very bad handling. As the metal chassis was actual distorted so badly I could not even get it back in place by force.

I was so happy to receive my passport and Chinese visa for an upcoming Asian Adventure today. I received a notification on my phone from FedEx that my package had been delivered at 1:07 p.m. today! I was home all day looking out of the window for the FedEx truck. I called the automated FedEx line and it stated that my package was delivered already and left at the front door. I searched and searched. No package in sight! I immediately started crying. I called FedEx customer service and they gave me a case number and said that the truck driver would be by my house to see if it was the same house he delivered it to. I was asked what color my house was, etc. I was promised that a manager would call to investigate more.

My experience with FedEx is more often than not I had to pick up the package myself. I think they're worse than USPS. I haven't had anything sent FedEx in a while until now. Of course they never meet their timeline. I will again request not having anything sent FedEx... again.

I sent a check to be delivered next day in Canada, and I paid for Overnight Delivery service, and the guy at the branch where I paid and dropped the package said the document would be delivered next day, but now I found it would be delivered until today Monday at noon. When I called to Customer service department nobody wanted to give a solution other than transfer me to International Delivery which honestly did not do anything that solved my situation. I wish they could have said, we will give some credit or something, instead they rather not deal with me. Our business relationships could be in danger because of this kind of mistakes. If they had told me that international deliveries are not possible overnight I should have paid for another service, "Simple," but they wanted to charge more, take more money from me.

I will never in life use FedEx again. If a company that I am ordering with uses them, I will not submit that order! I literally watched the driver come through the apartment gate (my window faces the front of the apartments) as I had been waiting on him ALL DAY and he came at 5:15. I waited for a knock at my door... Nothing. I went downstairs to see if I saw the truck... No truck! I looked at my tracking info and it stated the driver attempted to drop it off but no one was available for pick up!!!

So whenever I'm expecting a package from Fedex, that's a nightmare. Once I was sitting at the front door of my building expecting package and I got notification business closed, delivery attempted lol, and I was waiting for them. Yesterday I wasn't home they tried delivery. Anyway I go to the website try to schedule pick up at Fedex location and I can't. Website has problem or my package has problem. I can't do anything. If I can give zero stars I will.

Three weeks ago I sent a letter overnight express, paying $25.00 for this service. I had my phone number and the recipient's phone number on the order. First excuse: the weather, second excuse: a security fence (with instructions posted as to how to get in). Third excuse: mechanical failure on airplane. Since it would do me no good to have it delivered any longer I asked for it to be returned to me. Three times I was told it would go out the next day and I should receive it within two days. Now no one has a clue where this pkg. could be. The letter contained a bank draft so I finally went and stopped payment. This costing me another $30.00. To date, 24 days later I have not received my pkg. They have no record of all this communication between us.

FedEx never delivered a Christmas present (a hand knitted blanket) for my son and his family last year. Your FedEx ground delivery person admitted that he did not recognize their home as the address he delivered the package. My daughter-in-law said when he made that statement his supervisor could be heard yelling at him over the phone. After that visit FedEx changed their story saying that the box WAS delivered to the correct address as promised. We all know the blanket was never delivered. My son’s wife stays at home all day caring for her three children. They have two dogs that bark if anyone approaches. She is sure that no package was delivered. The blanket cannot be reordered because every stitch was hand knitted to become a king size comforter (8.5 x 8). It took me four months knitting every day for me to complete. My arthritis keeps me from making another. It was to be a keepsake for my son's family.

I have a small online business and have to use FedEx for most of my shipments since they vary in size. It costs so much more now that FedEx is using dimensional weight but they are damaging my shipments. In TWO months I have had FOUR DAMAGED. Last being a wall cabinet made from 1" thick salvaged barn wood. Also, because they cannot put the proper name on claim check, I have to go through a month of more getting one reissued. The last claim I paid out of my own pocket. We are at the mercy to use them or UPS. I've seen on CNN their steel arms that knock packages onto other belts. Sellers spend a lot of money on packing material but seems to be impossible to avoid damage.

Same as all the other complaints. Online tracking stated delivered, left at front door. Now I know it wasn't not even attempted. How do I know this? Let's hear it for security cameras that are monitored and recorded 24/7, but I was home all day anyway and I'm not at all hard of hearing and neither is my pit bull. Every call to FEDEX assures me that the delivery will be made the following day (but online, it's already delivered). Now, this is four days in a row they have been trying to deliver something to me that FEDEX online states was delivered.

The customer service department reminds me how much I like ups. I usually don't use FedEx but when my customers ask me to use their fedex account to ship I have no choice. I'm sure fedex has their good employees, I just never gotten a chance to talk to them because all the customer service representatives that I spoken to have no idea what they are doing, they always just end up transferring me to different departments that at the end can't even help me.

I have a shipping account that I created online and my brother was shipping some boxes to me from South Florida to Chicago. I provided him my account number for the transaction. He went to his local FedEx and filled out a 2 day shipper and then called me to ask how I wanted it sent. I told him to send it ground. He then told the FedEx person that he needed to have it shipped Ground and that the slip needed to be changed. The FedEx person said, "no problem, I will change it before I send it out."

Out of the last six packages I have shipped with FedEx only two have been received. Once again a package I have ordered has been lost in the warehouse or is still traveling around their system not to be located for months. This company really needs to do something about getting their product delivered and work on their customer service program. Their explanation was to say the company I order from used recycled boxes and it wasn't their fault if was lost. Not sure how the rest of you feel, but from now on I am going to ask for alternative shipping method and try not to use FedEx ever again.

FedEx delivered my packages to the wrong address. When I didn't receive my packages a week after the due date I knew something was wrong. I filed a claim. They wrote me back denying my claim saying it was delivered to the correct address. 2 days before receiving the letter a pastor from a nearby church returned my package.... I didn't even receive an apology from them. Needless to say I will NEVER use them again! And as a result of their carelessness I paid out over a hundred dollars to ship yearbooks that I could have given out at our graduation had they been delivered correctly!

I received a door tag on 9/4/15 station 0104 with my name on it but once I called them to tell them I was home all day, the representative informed me the door tag number didn't belong to me, regardless it had my first initial and apartment number on it but I did have a package for delivery. On 9/8/15 my husband found a door tag in front of the building station number 3106. I was upset because I was home all day and no one rang my bell. I even asked the super to ring my bell to verify it's working and it was. This situation is ridiculous. It's not the first time it has happened. Before I had my medication not delivered twice in a row with me being in my residence and my medication had to be sent back to the pharmacy due that they were exposed a long time to the heat and they require to be in the refrigerator within a time frame. I hope this situation I keep having with FedEx Grounds can be resolved. Thank you.

Worst experience in my life with FedEx. Please avoid if possible for EXIM. One shipment we booked from GmBh reached in BLR 2 days but FedEx unable to clear or hand over the shipment after 5 days and still going on with follow up in customer care and no alternate option...... so it's horrible if you step on to FedEx.

FedEx has been to inept to deliver my packages to my address, and this has resulted in the theft of more than a dozen packages, and the loss of a large amount of money for me and the people and businesses I deal with.

My employer in Japan sent my work visa paperwork from Tokyo on September 1 for delivery in the San Francisco Bay Area on September 2. My package is now missing somewhere in FedEx's Memphis hub and it probably won't get to me until September 8 due to the Labor Day holiday on September 7. Needless to say, my paperwork is extremely difficult to replace and now it's... somewhere and FedEx can't track it. What's the point of paying for the fastest international service? What's the point of tracking when FedEx doesn't know where my package is?

I received an email stating that my package was delivered (left outside the front door). I was home the whole day waiting for this delivery that never came. But I'm assured that it was in fact left at the door because nobody was home. FedEx is incompetent and untrustworthy as a company. I will never use FedEx for anything ever again. I advise you to never use them either if you actually want to receive your package!

I have a package being delivered. The first delivery, they damaged the package and it had to be returned to the shipper. The 2nd has been a whole OTHER disaster. There has to be someone available to sign for said package. Will they leave it at the apartment office? Of course not! So I PAID FOR evening delivery on this package. So far, they "attempted" delivery Saturday sometime in the afternoon, I was home and NO ONE KNOCKED on the door... How am I to answer the door when you don't know? Then, after I sent my complaint directly to FedEx, and paid for evening delivery, they attempted delivery on Monday. Before 5 which is when I get home and whole reason I requested evening delivery.

Agent informed me that package would arrive at its destination the following day at a specified time. Based on this information... I went ahead and did shipping. Time comes and received information from person receiving package that package didn't arrive.... End of day and nothing!! No call or anything from FEDEX. When I contacted them informing them, they said "tomorrow package will be delivered." Told them no one will be at the location to received package. They offered to bring package back to me but I won't be reimbursed.... so I would be paying FEDEX for a package that was never delivered. SMDH. NEVER AGAIN FEDEX!! ONCE BITTEN... TWICE SHY!!

I never got the order. I traced the shipment and found out that whoever signed for it does not exist in my office building; The label had my name and exact address but I guess FedEx allows anyone to sign. FedEx would not honor my claim. They are not reliable.

Really worst experience I had with FedEx. My parents want to send package from India & I'm in USA. First they have delivered a wrong package, which has to delivered to UK. Later I found the address of UK on the Package and I contact the correct receiver and then we exchanged the packages. Where it is time taking Process and Money waste for sending twice the Package. Now second time even worst! I have requested for a hold on location and first they said okay and gave me the store address which near to my home for Pick up. Later they called me and said they can't do it. I don't know whether even the customer care people know for what they work or not! We are paying huge amount of money for our packages and we are facing the problem! FedEx is not at all Friendly. I will never prefer FedEx again!

Never Fails!! Every time I get an item delivered by FedEx, the item never gets delivered to my doorstep or if a signature is required, I never get a knock at the door. When I moved to my current address about two years ago, I ensured that the drivers had the gate code since my place is a gated community. I called the main office at FedEx and complained about this issue with a solution, I gave them the gate code. I was told by the FedEx representative that the delivery trucks would have the gate code in record. Don't know what this meant but, seems like I told them not to deliver items at this household!

Our family got together and put our money in for one nice gift for a 60th birthday. The FedEx tracking information says it was to delivered 8/27/15. They said they couldn't deliver it because a signature was required and that they would deliver it the next day. So I stayed home. I have a small townhouse. I made sure that someone could always hear the door. No one ever came or knocked. The tracking info said that this time they left it by the door and that no signature was required. I don't understand how that changed.

I received an email from the company I placed an online order with indicating my package was delivered August 24, 2015 at 1:33pm. I live in a single family ranch house with three shrubs and a flower bed. No room for anything to be overlooked. I'm extremely frustrated and without a package.

I ordered a new phone. The company I have my phone thru used to use ups. So I thought no worries, WRONG! They changed companies to FedEx. They stopped at my house this morning, put a "sorry we missed you" tag on my front door (nice of them to knock. I have dogs, they would have let someone know. My son was home). As I was coming up to my driveway I seen them drive away so I called. They say no problem, they will be back around 4. Big surprise, NOPE!

FedEx states they have made several delivery attempts. I have stayed home so my package could be delivered. I even left a note on my door telling them to leave my package since it did not require a signature. They say they came but I have no package or no door tag to prove it.

I will never use FedEx again. Not necessarily for the staff working there, but for the shoddy online system they have to ship a package. I thought it would be easy to ship one 18x18x16 box full of my things home after moving across the country. I made an account online and started the shipping process of creating a shipment online. Right from the get go the system was horrible. If I filled out something wrong on the shipping page, it highlighted in red and I had to attend to it. The only problem was it set all the other sections of the shipping page (time for pick up, box size, box weight) to the default, and for some reason took the city and province away from my shipping address. Not a problem, filled everything in and double checked before hitting submit so I wouldn't be left with any red areas. I then got a shipping sheet to attach to my package.

I wrote a similar review on UPS, sad to say FedEx is no better. I always ask for notifications and add instructions since I am disabled. They ignore them and since I reported it they now claim I am not home when I am. This has happened 3 times recently. My bells work, they either don't bother or are ringing the wrong bell - my apartment number and floor are written on all packages and they have it too.

Federal Express Corporation Did Not Deliver My Package To Me Properly... I had a blackberry to be delivered to me coming from Canada and Yes, a signature was required, however, it was supposed to be my signature and I did Not know that anybody could sign for it. Sadly, somebody else signed it in which I was Not aware of and never received the Blackberry.

Received an email that package was on time for delivery. It never arrived. It also didn't arrive the following day, so I checked their website. The information had been updated and now reads that they have no idea when the package will arrive. I sent them an email. I have now corresponded with FedEx three times, via email, without getting a straight answer. Their last response was they would get back to me within three days.

My package was supposedly left on front door, because according to 2 different people at customer service, it didn't have to be signed for. I was home everyday waiting for it. When I start worrying something is wrong, I search for it to be told it was left on my doorstep on the 6th and it is now the 19th. It was never left on my door step. Talked to Customer Service and told I would get call back in 2 hours. Not called back until next day, was told I was informed wrong, they would call back next day. I guess I was told wrong again, but it has been 3 days since I heard from them. Will stick with UPS. UPS delivers my packages all the time and I get them, not run around like FedEx. Still waiting to hear about package, but I guess it was my fault because it didn't have to be signed. I was never told that by UPS.

Anything shipped to me via FedEx never arrived on time. The scheduled delivery day was Aug 19th, and I spent the whole day waiting for it until the notification said "delivery delayed due to traffic" at about 4:30 PM. Attempt would be made on Aug 20th. On Aug 20th, I spent another day waiting for it, but it delayed due to traffic again. Oh by the way, the FedEx facility that my guitar is at only takes me 20 mins driving to get there, but it is taking more than three days to come to me after it arrived at there.

Ordered a wood TV stand from a third-party on Amazon. Tracking showed delivered on Wed, Aug 19, 2015. It wasn't on my porch as stated. Called FedupEx numerous times in a 2 day period being promised each time, by CSR, so-called supervisors, AND head honcho of the Houston terminal that this will all be taken care of. Yep, you guessed it, no callbacks, endless chatter with CS, and lie after lie... FedupEx sent a driver to pick my package up from wrong address, take it back to terminal, and are re-shipping it Monday Aug 24th... Oh and did I mention, the correct address was about a minute drive away!! These people have no scruples, no care attitudes, and will not take responsibility for anything, and cause unwarranted anger between buyers/sellers... Not the way to run a business, kids... Why hasn't something been done against this company? People are FED-UP... FEDUPEX!!!!

I have dropped about five prepaid label return packages at this location. Every time I have dropped a package at this location they always complain that the label is too small and refuse to accept, not even acknowledge that they could input the tracking number on label. Today I dropped a package and was told that the label was too big and could not accept it... was able to locate another FedEx location and they had no problem accepting it.

Based on the tracking number, I was expected to receive a Friday delivery of office equipment (for my new job on Monday) by 10:30 a.m. I stayed home waiting. I was outside, cleaning up my yard around 9:15-9:20 am and happened to find a door tag that a delivery was "attempted" at 9:25 am. Really? I didn't hear the door bell at any time nor did I hear a knock on the door. I do not believe any sort of attempt was made and at best, poor effort.

I have a package that was shipped on August 11, left Los Angeles on August 12 (btw, I live close to Las Vegas), and disappeared from the radar on FedEx tracking for 6 days, showing up again on August 18 in Phoenix, AZ - I wonder if the driver got lost in route. The package finally arrived in Las Vegas on August 19, but it still took 2 entire days for them to deliver to the post office. Las Vegas is a big city, but not that big. I lived there for 23 years, and know my way around. I wish companies would no longer use FedEx SmartPost, I've had other businesses use UPS Mail Innovations, and my package always arrive faster. If UPS can do it, why can't FedEx follow the example?

I ordered an Intel 5960x Processor from Jet.com on the 4th. The shipment has not been in transit for 19 of these days. WTF? Just today I'm getting an estimate for on the "24th". I live in Cedar, Minnesota. The package originates from Owing Mills Maryland.

Why send Federal Express when for half the $$ you can send through the US Postal Service with the two day delivery? I was expecting a package, told me it would be delivered on Friday and now it is saying it will be delivered on Saturday after sitting in Texas for several days. Why would it sit in one hub for 3 days? Your guess is as good as mine but Federal Express is useless and if I could ask companies not to use it, if I had a choice between Federal Express in the United States Postal Service, I would take USPS any day. Very disappointed with my service from Federal Express and had I known it was going to take longer than was expected, I would have paid the extra dollars to have it delivered sooner. However at this point, I'm not sure it would have been delivered any sooner for the extra dollars.

I ordered parts for my car that was needed asap so I chose the overnight shipping at a cost of $60 to Arkansas. The order was placed on Tuesday at 3 p.m. which stated the order would arrive Thursday, not overnight like I paid $60 for. These were important items for my vehicle repair so it could be repaired before the weekend. The tracking stated the package was placed on the truck at FedEx 7:50 a.m. The FedEx shipping is approximately 2-3 miles from my house. Here it is Thursday evening and no package. I called customer service, which was no help by the way, and was told it would be delivered by 8 p.m. I was attempting to speak with someone higher up the chain to discuss some type of reimbursement for the $60 "overnight" ripoff that actually is 48 hours delivery. No luck there! BEWARE!! Overnight doesn't actually mean overnight! What an inconvenience!!

I am tired of FedEx. I am going to switch to UPS. I have ordered a airsoft gun and paid for 2 day shipping and it is not arrived. It has been 6 days. I am starting to think that FedEx is just try to scam people into thinking that they are this amazing company, even though everybody know so by the reviews that I've seen. FedEx needs to fix their stuff. Please consider this review.

I ordered a pool cleaner through Amazon on Sunday 8/9 with 2-day shipping, and should have received my package on Tuesday 8/11. Sure enough around 1:30 I get an email stating that my package was delivered and left on my front porch. Very excited to check out my new 'toy', I got home from work around 5:30 to find that - surprise! - there's no package. I checked with family members, who had been home all day, and confirmed there was no delivery. I thought maybe it was left on a neighbor's porch instead, so I went and looked on porches in the area and knocked on a few doors. No one around had received the package. I called FedEx customer support shortly thereafter to report the missing item, and was told that a case was opened and that I would receive a call back the next day (Wednesday).

Do not use FedEx for any international shipment, they just suck. My shipment was stuck in customs, they never tried to contact me in a proper way. I finally contacted them after I found out my package didn't reach on time and provided the required information. Shipment was released but I needed to pay for some extra fees. I did online using the link they provided but I could not proof right away that I did as they didn't send me a receipt so they wouldn't deliver the box. What's the point of having an account with these idiots? Company has been doing business on a daily basis with this horrible organization and there is zero customer support. I am done using them... Bye bye FedEx.

I was home the morning of 08/15, expecting the delivery of a package shipped overnight. I receive a text alert saying a delivery attempt was made. No one rung my bell, knocked on my door, or left a door tag. They lied. I called The FedEx phone number to get an explanation of what happened. The representative had to answer, but said they would send a message contacting the driver to get him to come back. I provided my cell and home phone numbers, as well as confirmed that the bell downstairs was working. I get a call from someone at the Bronx facility and he said the driver will be back before the end of the day. I explain that it is VERY important that the package gets delivered on that day by 2 pm. About 45 minutes later, I get another alert of an attempted delivery. Once again, no contact in any form was made.

I had a book shipped from my college, which is approximately 47 miles away from where I live. Was supposed to be a 2-day shipping, and somehow they have managed to lose the package. Don't know where it is, and have no idea where to start as to finding it. Very irritated with FedEx!

Situation: Contacted FedEx about a misdelivery. I used the FedEx Delivery Manager to make sure the package was authorized to be left at my front door. I live in an apartment building so I would not know if the delivery person is there to request I pick up the package. The package was not delivered. This has happened multiple times and results in my package arriving way later or myself going to pick up the package. I pay for shipping and I just want my package to be delivered in a timely manner. I contacted customer service and asked to be reimbursed for the shipping costs because their drivers cannot deliver packages properly.

Packet with 1600€ gold "lost" and 50€ reimbursed. The web did not let me put the true value. 50 was the limit. Packet of 50g gold bouillon was lost just when they picked it up by FedEx. The guy put my sticker info to other packet, and mine disappeared. FedEx was not able to track, did not claim responsibility. Lost 1600€. Paid me back 50€ plus the 20€ of sending it. So people can steal valuable packets, and FedEx said it is not responsible out of 50€ max. So means any packet more than 50€ value, bye-bye. They told me they scan it and cannot what's inside, ergo, be stolen by employees.

DISGUSTED! Utterly disgusted! Just so you know, I have posted my experience on social media for the very reason that I know if I complain to FedEx corporate I will be either silenced or simply told what I want to hear by a customer service rep! I have a fedex shipping account for my business. I had to overnight a package to a client so I went to my local fedex office to do so. I hand over the package, it is weighed and measured. To overnight $480.00. I collect my package and walk out. As a small businessman completely unaffordable!

Order was shipped 8-6-2015 from CA coming to TX. Order arrived in Santos, Tx 8-8-2015 (2 days). Santos is approximately 150 miles from my location. Order then arrived and departed Hutchins, Tx on 8-10-2015. Hutchins is 50 miles from my location. Expected delivery was 8-13-2015, 3 days to go 50 miles. Today's date 8-13-2015, no package. Contacted Fedex and was told they have several stops to make within that 50-mile radius and 3-day time frame and most likely will not be delivered until the first part of next week, even though they did tell me transit time is typically 2-7 days, 8-13-2015 was the 7th day. First part of next week will make 11-13 days. Since I complained to Fedex now when I look up the tracking # now it states expected delivery date - pending and no estimated delivery date available at this time. The package has been in TX 5 days but only took 2 days to get here from CA. Where is the reasoning behind this?

Had just ordered a toolkit from Ifixit and was 40CAD approximately to ship by FedEx because I need the tools. It was a two day shipping and arrived yesterday. Missed the buzzer, my fault. They redelivered today which I stayed home and answered the buzzer right as the driver and said to him "come on up!" Buzzed at 2:14pm, it's on my call log. Waiting patiently at my apt door for 15 mins but he didn't come up as they usually do especially UPS. I went to my email and checked the tracking. It said "Delivery exception. Customer or business unavailable, provided door tag to where item is available." Called the usual customer service twice, no answers.

After waiting for my package, I happen to track my package and to my surprise I received a delivery exception UNION, NJ Customer not available or business closed. I immediately went to check my door for a notice and of course it wasn't there.

I was supposed to receive a package from the shipper on Thursday, August 6th but did not receive because they dropped one number off of my apartment, according to FedEx who informed me I would have to contact the shipper to let them know. The shipper was very cordial and apologetic and offered to reimburse me for my lost futon mattress. I just wanted to find out from FedEx what happened to the package. They kept giving me the run around it took to solve the issue, they had to locate the driver, they had to see if the package was still on the truck, the facility closed. Well, today, Wednesday, August 12, I received a call from FedEx and they claim they spoke with the driver and he stated he delivered a package but could not confirm if it was my mattress! Really? Companies should refuse to use FedEx for deliveries. Hope to never use FedEx again.

I contacted FEDEX due to their delivery person leaving a notice that I had a package. I request a date and time when I would be home. Their delivery person said had reported he made 4 attempts already. The customer service person lied, instructed me to stay home on Saturday 8am-4pm - no one came, called again, driver said he came. Absolutely not true. She said "oh, we don't deliver on Saturday at a certain time." I was home all day. She said "he will be there by 6pm." Never happened. Asked to speak to complaint department, she said "you have to email, no phone number." The list of LIES go on and on. Just say you STOLE MY CAR STEREO SYSTEM!!!! I found the phone number, manager said "we will call you back." Never happened.

FedEx, why are you so **. 1 day shipping turns into 3 ** day and I had all the paperwork fill out so you leave my order at my house and the driver as the IQ of a rock and drives past 2 of my family and the paperwork. So don't pay for one day shipping if it's coming by FedEx. They will just ** you!!!

They made a mistake in billing and didn't want to give a refund. They were rude and tried to shut me down. I talked to a rude, Hispanic woman in the customer advocacy line and an even ruder black guy in the billing department. I've never seen worse customer service. On top of that, my stuff got damaged in the boxes I shipped. FedEx might send their call centers to the Philippines like everyone else. Their customer service in America is terrible. The staff is rude and can't handle anything.

Was asked for KYC documents for the sample imported from another country. Provided them with all the documents, they needed for more address proof and I provided them second time also. But still no progress and no help with it. I keep following with them everyday, but all they are ready to discuss but no solution. Really a bad experience. FedEx had been quite decent so far with domestic services but this is the first time for an international courier and it disappointed me badly. Was thinking to create an import-export account with it but now I won't and will not suggest anyone else to.

My luggage was picked up on 22nd July and was expected to be delivered in 7 days. However after 16 days still it has not been delivered and every time I contact FedEx they come with an unacceptable excuses. I'm really fed up with the inefficiency of this company. They can not understand how much pain and damage they cause by such an inefficient service and lack of feeling responsible to their customers. At the moment I really do not know how I can have my luggage delivered to its destination.

I had someone purchase a triplet stroller and 3 toddler seats from me. I had no idea how to ship these items due to their size and awkward shape. So I decided to bring it to a Fedex shipping center. The manager of the store took measurements and then called an employee on his cell phone to bring him a different size box. He explained that the toddler seats would have to ship in their own box and that the stroller would have it's own box. The manager proceeded to box the seats and the employee still had not shown up with the other box. They took measurements several times. He said to make sure everything would fit.

World Music Supply shipped an expensive limited edition Fender guitar by FedEx Ground. I received an update on my tracking search that it had been delivered 30-45 minutes earlier and left on our porch. After searching everywhere it could have been left and checking with all nearby neighbors, we concluded that the driver never delivered the package but drove by to cover his theft with GPS positioning tracking. His supervisor says it is the driver's word against ours and they won't even send an investigator to our house. This would easily disprove the driver's lies. FedEx driver's can get away with anything they want to steal and the company won't do anything about it! We can prove that we were home and we can prove that the driver didn't even enter our property. FedEx's solution was to send the driver out to lie to our faces but refused to send an investigator to confirm their driver's theft and subsequent lies.

Too many bugs in the system: I was expecting a delivery from a different department. Tracking info showed it was going from Dallas to Tucson, but did not show the full address. After it was sitting in Tempe for a long time, I called and found out the ZIP code was incorrect. How am I supposed to realize that if you don't show the shipping address? How come the tracking info realized that the package was going to Tucson, but instead they sent it to Tempe? Then the office in Tempe was sitting on it without taking any action? Too many bugs/mistakes:

I purchased a TV through Amazon, paid for next day air. Package arrived at Memphis and then disappeared. This is the second time I've had a package mysteriously go missing once it hit Memphis. I called the day it was late and instantly knew the package was gone forever because I heard the same line as when I called about the other package. Here is a summary of what I've been told in the 5 days of following up: Plane was rerouted due to weather causing the delay (not true), package sent to Phoenix by mistake (not true), package is in Memphis still, a team of people are looking for your package, the package will be sent to our lost and found to be claimed, and, we have no updates since arriving in Memphis.

One year ago, FedEx delivered a package to me. I live on the second floor in apartment complex. My package was on our balcony floor. They threw it up there. Now to today. I have a package coming. I have been tracking it. It was in Dallas for 3 days. Finally it arrived in Houston yesterday. It has been on its way to the post office since 7 am yesterday! This is in the same city! It is 12:40 right now and still is not there. Incredible!! I will Never do business with them again. HORRIBLE BUSINESS!!

We shipped a package of dirty laundry on July 13th from Montreal Canada to our home address. It was last scanned in Ellenwood Ga on July 21st, and tracking says pending. We have called everyday almost regarding the package and cannot get anyone to help us locate the package. Each time we have to speak to a different clerk so there is no follow through. Our package is easily identifiable with our description if it is opened. It also has a luggage tag with our information on it. I am an attorney and I have called myself along with my wife trying to locate the package. Can you please get us help? We had attended the AAJ Attorneys' conference in Montreal and my conference material are also in the lost bag.

I needed specific medications sent from a pharmacy that required strict temperature regulation. The pharmacy sent the mess overnight, which, ready for this, I know it is shocking, but FedEx offers a service they absolutely cannot do - deliver in their said time frame. So due to their complete lack of regard for their customer, humanity, or even upholding the service they promise, you just get a headache, ton of hassle, and then a customer service rep who basically says, "sorry, who care, I guess you can pick it up at a facility tomorrow."

In June 2015 I reused an Amazon box and sent an international package priority mail to my husband in Saba. FedEx last scanned it in Memphis TN but it seemed to disappear after that, I contacted FedEx several times in which they said they would investigate where the package could be. After about 2 weeks FedEx tells me they lost the package and are only liable to give me $100 even though I provided proof the contents were well over $1000. A short time after I filed the claim I see that FedEx had not lost my package as they told me they had but sent it to Amazon (which just happens to be where I purchased the items from). Amazon gave me a refund for all the items (proving they received the box) expect for the most expensive item, the $981 Microsoft Surface Pro 3.

Yesterday I had an awful experience with a FedEx driver. A FedEx driver delivered an air conditioner I ordered from Amazon. As I asked him to help me upstairs with it he scanned the package. He told me he would help me if I help him up. After a couple of seconds of attempting to help him, he put the package down and told me to open up the box and then it will be lighter. He then ran out the door. As I was attempting to get it up myself, a piece snapped off. I first called FedEx about this and they advised me to call Amazon. Amazon is of course replacing the item but now I am stuck in today waiting for UPS to pick the item up to return to Amazon. I will also have to wait in tomorrow for the replacement AC worrying about starting this all over again.

WORST EXPERIENCE EVER!!! Avoid if possible!!! I ordered an incredibly important book for my masters degree a week before class started and now, a month later, I still don't have it. When the package didn't arrive when I expected it to, I tracked it online only to find that it was already here in Edmonton but that FedEx couldn't find my address. I found this strange as I had also ordered several other books from many different sources and they had all easily found my place on time... if not early. My address is VERY straightforward. I call customer service so I can pick it up. I'm refused.

On two separate occasions FedEx has failed to deliver packages. The first was a birthday present for my daughter. I checked the delivery progress daily and was excited when I saw that it was on its way to my local post office. A week later I still had not received the package so I called my post office. They said that they had not received the package and that I would have to call FedEx. I was never able to get through to anyone and the package never came. Four months later I ordered a backpack and some clothes for my daughter with the same results! Tracking says that the package is on the way to the post office. Two weeks later and the post office still has not received the package! There are separate tracking numbers for the items recently ordered.

I was traveling and was informed by my shipper that a delivery was being made through FedEx, I quickly went online and registered for a vacation hold, thinking that their system really works and someone would really check to see if there is a vacation hold. But I was wrong and after 3 failed attempts to deliver they returned the shipment to the shipper. The original shipment was originated in Shanghai, so I hope they really have got the item back there.

Package wasn't suppose to be left. Driver not only left it but gave it to someone else and didn't even leave a door tag stating that they had been here. Customer service is a joke. Supervisors are pointless. This is the second time something like this has happened. How are these people still in business?!

No one came to pick up my package after the online scheduler didn't work using the return tracking number provided by APPLE and I had to call in and set it up. I called back to see why they didn't show or call, there was a typo on the phone number. Instead of fixing it and rescheduling it they started from the beginning with the man hearing every single thing wrong (no language barrier) - name phone agency address...17 minutes later they finally were able to confirm a second pick up scheduled for today. POOR.

FedEx tracking informed me via email that my package had been delivered. Tracking was updated to reflect package was left at my door. I was home, anxiously and obsessively awaiting delivery and never heard anyone come to the door. I offer a suggestion: make an attempt to communicate to persons inside the house that someone on the outside of the house has traveled here for any number of potential but certainly not delivery-related reasons.

Bought a headlight for a car and it was shipped through FedEx. They claimed delivered on their online website and they didn't let me to open a case. Shipper said it is insured, however FedEx failed to do what they were supposed to do. I am sharing their worst service with the public. The FedEx wouldn't stop from continuing this dirty service and the public doesn't have more options to choose. Sorry at the last moment isn't bringing back our money... FedEx, worst, worst, worst ever.

I shipped a package through FedEx. It was a laptop. The laptop was packed in its factory box with foam holders, then packed in a larger box with surrounded with bubble pack. It was taped three across, and three strips wide, around the full circumference of the box. Somehow FedEx managed to destroy the box so it was undeliverable, then told me they destroy boxes like that rather than return them to the shipper. Absolutely unacceptable.

First off let me state that I work for a company that does business with FedEx every single day. I have boxes shipped and picked up from my store each day without fail. At times I have personal items delivered to my place of employment to avoid worrying about it sitting on my porch at home all day. I recently order such an item to have delivered to the store. I still had not received it late into the afternoon so I checked the tracking number and it showed that the item had been delivered and signed for by someone at the store. I had no one in the store by the last name that showed on the receipt. I called FedEx and dealt with their terrible voice automated system. Finally when I reached someone I was told that they had no idea where my package was and that they would have to get back to me. Still being at work I can't drop everything to answer the call.

The fabric was shipped in two different packages. One package contained 7.5 yards of fabric and the other one contained 20.5 yards. Both packages were shipped at the same time. The 7.5 yards made it to destination and the 20.5 yards never did. The tracking number says that it is in Memphis TN, and there is no delivery date available. I have called customer service multiple times and filed a claim. For the last three weeks I have been put on hold for hours, transferred to multiple people (all EXTREMELY unhelpful) and I have been told that they would call me back. NOBODY calls back!!!

Never ever use FedEx! They're a bunch of scammers! I sent a pair of shoes to the Philippines which FedEx told me would cost $178 just for the shipping but the taxes are not known yet. Then the FedEx person from the customs in the Philippines emailed me that it was gonna be 159$ for the tax. He said it would go on my FedEx account. So I saw the $337 dollars on my account which just showed up as express. Then 2 weeks later after I've paid them the 337 dollars another 158 dollars showed up on my account that I needed to pay saying it was the customs tax!! Wow they were pretty smart to not have broken down what you already paid and didn't give you receipts. I'm pretty sure they did it so you won't have no evidence that you paid them already! Scammers! I'm never ever gonna use FedEx again. After all the package was received by my recipient a month late and so what's the point??? They just wanna steal money from you!

I have been waiting on a package for days. Every time I check the tracking it has a different delivery date. First it was the 22nd then, the 25 and now the 28. It said my package was in Perrysburg Ohio two days ago, that is about a 2 hour trip from where I live, and yet still nothing. As of today at 2pm, it's in Michigan.

I been trying to get hire by FedEx since October of 2014 for a delivery driver position at first when it was posted in October. Never call me back and it's been posted 4 more times. I call they never call me back. I have 20 years of experience with my cdl and 13 years with a transit co and finally they call and said I don't have enough experience in deliver but I have enough experience in driving. I told him I was willing to learn but again never call back. His name was John, Chicopee base.

I shipped a tire to get here overnight and waited the next day until 4 pm. I was never given a tracking # and I only had the order # so I called them and asked and they said they wouldn't be able to tell me what was going on until tomorrow, I don't think they close at 4 pm either. I waited tomorrow for them to possibly call me but instead called them again. They said it would come by Saturday instead of Tuesday. They also clearly didn't care about what I had to say. Customer care is poor and so is their delivery dates. I've had this happen before. I guess I won't be able to race this weekend.

Trying to ship my suitcase and ascertain info on cost. Nice website with smiles and pledges, but not user friendly. Found a suitcase box after an hour or so on the site. Filled out a form to get a quote and used dimensions, weight, value and amount of insurance. Zone 2 to Zone 2 by Ground. Quote was $27 for shipping. Needed to confirm that I had handled this correctly so called customer service at Corporate. They said that I would pay $33. Fine. Said there are, indeed, suitcase boxes at 2 location of the 3 in Durham, NC. and they are $9.99. I could see that my suitcase would be perfect in that box with no packing. Maybe buy some tape.

My fiance and I order products online at least four times a month. We have packages delivered by UPS, FedEx, and USPS. UPS does, what I call, the knock, drop, and walk when they deliver. They knock once on the door, drop the package, and walk away without checking to see if anyone is home. We had a driver tell us that is not how it is supposed to be done but at least we are made aware that there is something on our porch. We were waiting on a TV to be delivered because the first time it was damaged during transit. I opened the door to walk our dog and found a giant package leaning against our door frame. We never heard a knock and our dog didn't bark which he always does. I specifically put a sign on my front door that says if we are not home please leave all packages in the office. I wrote this because I have had packages stolen off my porch before.

I ordered a product through Amazon in which FedEx was the shipper. I get a confirmation that my package was delivered, but I did not see my package anywhere in sight not even a delivery tag on my mail box. I then called Fedex to find out what happened to my package and find out that they delivered my package to a different address. So I figured ok they made a mistake but then the customer rep then proceed to tell me that if I want my package that I have to go and pick it up myself to the wrong address even though they made the mistake. This pissed me off. I told him this package is heavy and I will not do it. He then told me "ok the package will be delivered the next day at 10:00 am".

Because of the incompetence of FedEx I have been living a nightmare for the past month and it seems to keep getting worse. After investigating the whereabouts of my package for the past few weeks, and with much effort on my part, the situation was escalated to FedEx's executive offices, my package was not found. It is I am at loss of two months work, costing 4,500.00 dollars, and sales of upwards of over 10,000.00.

I'm asking that someone please talk to this FedEx driver that continues to cut traffic off! It's a fat, chubby, black guy with dreads! Maryland tag **. This happens around 1:09 pm during the week day. He makes a left on sixth and K street NW. He almost caused an accident with the metrobus I was driving turning in front of me, and forcing people out of the cross walk. This is not the first time he has done this. Please update me on this matter. Thanks a lot.

Fed Express said they tried 3 times to deliver a package that needed signature. I was home for 2 of those 3 dates and no one came. Did not leave a delivery tag as UPS does. Refused to schedule a delivery to home or to the Fedex office nearby. Had to drive over an hour to pick up package - I would have gone to my local store had I know that delivery with Fedex means you have to go to them. Tried calling their 800 number several times and NO ONE answers. Very very poor customer service. They used to be a highly reputable business. What happened?

My first experience with FedEx was about three months ago. A package was mailed from a company. I tracked it daily. To my knowledge, there was never an attempt at delivery. There was always someone home, and the 2 supers also sign. (Note: My UPS packages ALWAYS arrived before delivery date or on delivery date.) FedEx said they attempted delivery twice, even though they left no attempted delivery slip. I worked with the shipper and FedEx for three days. They only lied and aggravated me. I eventually picked it up at their facility.

This has happened multiple times. A package being lost in Memphis and you are assigned to customer care but never receive word if package is found. They must have a lost package department where pkgs are not matched up to FedEx tracking number. Why won't someone call you or you send in contents descriptions so when opened the contents can get to the right people.

Last week I was expecting a package, a package I paid $18 shipping to receive in 3 days. I checked to see the status of my order and it said, "delivered to your front door on July, 10th at 11:07 am." Well there is no package at my door! So I call my neighbors and no package at their doors! Finally I call FedEx, and they "investigate" and find that the driver could not find my home, so took my package 3 houses down from me to whom we do not get along with! Needless to say, he may as well burned the package! Well I talked with FedEx and the company I ordered from and everyone was so nice to help and actually got another package shipped to me overnight.

I took a small package to our local FedEx location to have delivered to Chicago on the morning of 7/14/15. It had to be there before noon. I chose the Priority Overnight option. The tracking site told me that the package was on a truck in Indianapolis at 7:14 am and there were no updates. A phone call to customer service told me that due to a "violent thunderstorm" the plane couldn't land in Indianapolis. My package won't be delivered until 7/15/15. There's no refund due to the weather delay. This is at least the third time that this has happened to me within the last 12 months. In the winter, snow is a constant problem for FedEx and in the other seasons it's always terrible weather that seems to strike FedEx.

I ordered a $222 crib and they never delivered it to my house!! I checked the tracking number and it said "delivered, left at front door." The thing is they never even came to my house and I was here the whole entire day. I also live in an apartment and I asked my neighbors if they had seen the FedEx truck deliver a package to me and they said they didn't! I tried calling their customer service, was on the phone for almost an hr and I couldn't get through to anyone! I had to call the company I ordered my crib from and explain the situation. They were nice enough to send me another one. I don't recommend FEDEX to anyone and I won't be using it ever again to ship anything.

My father recently lost internet, so he couldn't order anything online. He needed to buy some replacement shaving foil heads and asked me to do it for him. The ordering process wasn't a problem. The shipment was the very next day. The problem was FedEx. The Tuesday or Wednesday after the 4th of July the package was supposed to be delivered. I got a call from the delivery guy saying he could find the mailbox, but couldn't find the house. That part was certainly understandable as my dad's house isn't all that big and there's trees obstructing the view from the road. Also the house is across the street from the mailbox. (That isn't too unusual in Michigan.) He said he could leave it with a neighbor or at the end of the driveway. I said no to both options as I wasn't too sure about how my dad would feel about it. I told him he could leave it at the porch. Now this is where we started having issues.

Tracking info shows my overnight delivery package arrived at the (Alpharetta, GA) facility at 5:38 AM on the day it was to be delivered. The next day I was told it "might be" in another town (Athens, GA). The station/warehouse manager in Alpharetta, Greg ** told me "I don't care that you are the customer." VERY rudely corrected me on semantics (It's a warehouse, not a store!) and hung up on me.

My package was to be delivered on Wednesday. For some reason, the delivery driver decided not to attempt to make the scheduled delivery. I called Canton, OH Fedex office to find out why it was not delivered. He had absolutely no idea, did not offer to try to find out for me. So I guess whenever the driver decides he wants to make a scheduled delivery, he'll decide if he wants to or not or just take the package back to Canton warehouse.

My package was sent as a 2 day priority package. The package showed deliver but it was never delivered to the address. I had a neighbor checking to see if the FedEx man dropped anything off (the truck never even stopped)! I called FedEx who told me there would be a two hour wait which would put me past next day delivery of a new package, so I decided to wait on hold for 43 minutes to speak to a supervisor. Not a surprise... For the 3rd time they delivered my package to another house!!! I don't have a difficult address, I really don't understand what happens to be the problem! Unless the FedEx guy wants to prance around in my things from Victoria Secrets, which I'm starting to think is a serious possibility at this point! Find my package or refund the fees and price of the product!!!

Delivery attempt #1 I was home on lunch break. Delivery attempt #2 I was home on lunch break. In both cases the driver stated he tried doorbell but I don't believe he did because the doorbell is very loud and I was home. I called customer service 4:30 on the second day (driver had allegedly tried pick up at 3:45)... And was told driver would deliver package by 6:30. I stated I had to be somewhere and it had to be by 6:30. At 6:40 I called customer service and was told he was running late and would call me. At 7:30 I still had no package and had canceled my night plans since I was waiting. I called customer service and was told the driver was done for the night. The representative Deb ** was incredibly unhelpful so I requested I speak with her supervisor - after much back and forth she agreed to have him call me that night.... He, Mike **, Saco station senior manager, never called.

Their lazy driver decided rather than make a second attempt to deliver my 600.00 phone, he'd leave it with a 'neighbor'. I'm in the country. The neighbor is 1/2 a mile away, and we have never even met. FedEx told me that they are allowed to leave it with a neighbor if they choose to. Are you kidding me?! I never did receive my phone. I have no phone number for the people who signed for. They didn't call me or do FE's job and deliver it to me. Today I find out that this driver is claiming that he attempted to redeliver and that I refused it. WTF?!

I ordered something from Target over a week ago. Just watching the "track package" is a joke. So far my package had been shipped to 3 different FedEx places in California. It's been about 8 days and it has yet to make it out of California. My favorite FedEx experience is when they told me a package was delivered to my house (their proof was the driver marked it was delivered in their system). I work from home and my office literally faces the driveway. Had FedEx been here, I would have seen the truck. I called customer again and the guy had me looking all over the place for it. Even the garbage can. He said they have had multiple drivers put packages in garbage cans. How ridiculous is that?!?! Why would a package delivery company deliver it to a garbage can!?!? Ended up finding my package, it was delivered to a neighbor's house and they were kind enough to finish FedEx job for them and deliver it to me.

I needed a shipment picked up from a disabled relative. I contacted a supervisor to help since I was having problems figuring out how to have a label pre-printed & brought to the house for pick up. It was CRITICAL that this shipment arrive on the 6th. I set up an account, requested text & email alerts. Was told I needed to wait to get a tracking # -- they would email it to me. Lies. I stayed home, no package. Value is over $5,000 & my account info was internally deleted. No tracking #. Called, keep calling, no help. Asked for a supervisor when Anthony was no help. David tried but was awful. Turns out he lied. Antony lied. He wasn't a supervisor, just seemed to tried to antagonize me. When I did get a supervisor, Jesus, he did nothing. Defended the other liars, provided no help, antagonized me at every turn. $5,000 loss of heirloom & FedEx deletes all account & shipping info.

On 7/1/2015, I sent a very important, time sensitive package of docs through FedEx to be overnighted priority 10:30 delivery. It was not delivered. I called tracking services at FedEx and the lady said it was stuck in Tennessee due to weather and wouldn't be delivered until Monday at the earliest. (The tracking shows it was delivered to Memphis, TN at 12:49 pm 7/2/2015. FYI: that's 2 hours AFTER promised delivery time of 10:30 7/2/2015 to Newport Beach, CA. So, on 7/2/2015) I scramble, driving an hour back to my office to get a second set of docs signed and to send the second set of docs overnight to be delivered at 8:30 am 7/3/2015.

We sent a letter that needed to be delivered on time. It arrived two days late. The excuse was a two hour weather delay in Memphis. No refund of any sort, because it was a so-called weather delay. Not even a partial refund, and we never received a warning email that it would be late despite signing up for email notifications. Very poor customer service, we will never use FedEx again and will tell everyone we know the same.

I ordered The Halo hair extension from the U.K. Two days later I got a FedEx notice it would be delivered that day by 10:30 a.m. I was home all morning and no deliver attempt was made. Later that day I got an email saying I had to pick it up. After going through the torturous ordeal of setting up an account on their VERY unhelpful site, I notified them that I was going out of town for 6 days and could not pick it up. I requested delivery to my home. No response. When I got back in town I decided to just drive out to the facility and pick it up.

A package with critical financial information was not delivered today, delaying a property closing. The ramifications could be in the thousands of dollars. They even refused to refund the cost of delivery. I should have used UPS!! Never again FedEx.

These people will lie straight to your face... I ordered $600 item from Barney's and paid $25.00 for next day delivery. The package was sent from N.J. to Oakland Ca. which is about 20 miles from my home. That same package 20 minutes later was sent to Memphis Tenn. I was told by the Fed-Ex customer service rep the package was late due to weather... These people are too stupid to read their own tracking information. I refused the item and told Barney's why I won't be shopping in their store again. I just wasted almost 3 days of a 5 day vacation with these morons.