FedEx Reviews

My wife gives me a hard time because I usually order or buy my daughter's birthday gift the last minute. So this year I made sure I ordered it at least 20 days before. Well the package was ordered February 17th, and shipped on the 18th from Arizona to Connecticut. Estimated time of delivery was 2-8 days maximum. Well it will be 20 days in a few hours and the package is sitting in Massachusetts after it spent 5 days in Arizona. Is Arizona that big? It only took the Pony Express 10 days to cross half the country (over 1900 miles). It will not be delivered until the day after my daughter's birthday, so they tell me. Now I will have to take the morning off from work to go buy her another gift. The package was better off on the airplane with Tom Hanks. Thanks FedEx. USPS or UPS or Pony next time.

Several companies that my husband and I have ordered from in the past have insisted on using Fedex as their shipper. It is very unfortunate, but both my husband and I have not received packages which the driver marked as "delivered" and upon calling Fedex's customer service, there is nothing they can do for us because the driver marked the package delivered, when in fact, the package was never delivered. It makes me curious about what happens to all the merchandise that gets "delivered" because the actual recipient of said merchandise never actually receives it!

This was the worst service I EVER experienced in my life... The driver was supposed to contact me when he was outside instead he put a note on the mailbox and drove off. I watch this man from the balcony of my apartment. He was supposed to deliver the package Monday 28, 2016. He never showed up, so I had to wait until today Tuesday 29, 2016. He put the note tag on the door and drove off. Not one time did he ring the door bell or call me like the operator said he would. This is my cellphone and I been without and they didn't make better or try to help me. I talked to the senior manager and he acted I was lying on his driver about not ringing the door bell. This was TERRIBLE and this my last time dealing with FedEx. Now I have to go out my way and spend unnecessary money to pick up my phone because I don't drive. I can't stress enough how bad this experience was. I just can't believe this.

Often times I order from some of my favorite retailers online for convenience. It seems that more recently, my packages are coming from the manufacturing company and are being tampered with at the shipping facilities. It's very scary and frustrating to know that my personal items that I spend my hard earned money on are being opened and tampered with and sometimes even, items being removed from the packages after they've left the manufacturer's warehouse. I ordered a product online from a retailer I often shop with. Upon receiving my package and opening it, I noticed that it was tampered with. Looking further into my package, I realized 1 of my items were missing from the box. It seems like these package sorters are opening the packages as they are sealed, removing items, and resealing the packages as they are when they are shipped from the manufacture.

I had a problem with a neighbor receiving my packages. I complained to corporate because they don't give out the number to the local station. I mentioned how my neighbor got my package a couple of times and they didn't want to feel responsible for the packages being left at their door step. Since then I started getting notices on my door requiring signatures. I called Corporate, and they told me that no signatures were required by the sender. That anything being asked was from the local station.

I order promotion product for an event February 25 to be distribute at with production arrival time was February 18. FedEx deliver package to wrong address. When I call that acknowledge tell me I couldn't do any about. The distributor has to order package retrieval. I contact them. They did only for Fed Ex to deliver the package at the wrong address the second time even after I call. Concern that I was home all day and it was late and hadn't arrival.

I had a package delivered on 2/22/2016 in the pouring down rain in a cardboard box that the driver left on my uncovered steps. It had been raining all day long and was raining when it was left. Even my security cameras show them leaving it in the pouring rain. NOT ACCEPTABLE. I called customer service to let them know another package was coming since this one with $157 worth of merchandise was in it is being replaced but it is still raining here so what happens when they deliver this one. I was on hold for 20 minutes and was told another person would call me back within 10 minutes. That has now been 6 hours ago.

I live out in the country, houses are far apart and my house is 400 feet off the road. 3 times last week and yesterday my packages were left on the side of the road next to the mailbox. I have talked to 4 different people at FedEx. The first one I couldn't even understand, the second told me that it was acceptable to leave them on the road. The last 2 said the drivers are not allowed to do this.

My experience with FedEx is always on delivery. Lazy drivers. I'd always recommend the USPS or UPS over them anytime. I have bought items that only shipped FedEx & they always disappoint. The drivers act like they don't want you to get the packages. They must have a strong union bc IMO their drivers should be fired. Total joke.

I ordered a part from DiscountBodyParts and opted for the overnight shipping, that was an extra TWENTY DOLLARS. They lost the part throughout the shipping process and told me they would call me back in 2 hours time. Never received a call. Use USPS or UPS next time.

Wouldn't recommend FedEx. Today 2/22/2016 I was supposed to get a package delivered. Didn't go to work to receive this package. Look online and said delivery attempted. Was home all day no FedEx guy came. Call customer service and gave me multiple excuses. Guy was new and the other no one was supposedly home. Was told package will be reattempted. Look online and again it said delivery attempted. What is wrong with these people. Making promises package will be delivered, was home all day. Called 1800 number they are no help. Told me reattempt delivery 2/23/2016 and if no one is home it will be at FedEx in city of industry. Why am I going out of my way to pick it up when it's suppose to be delivered. Worse service ever. Asked for a hotline for reviews or complaint center their response was there isn't one. Wouldn't use them ever again

I just had an expensive TV abandoned at the bottom of my apartment building steps. When I asked the driver why he couldn't deliver it to my door, he said that it wasn't his job to bring anything to anybody's door unless they tipped him at least $100. Then he said, 'Don't you have any friends? Maybe they could help you with it.' I am an agoraphobe with PTSD. So no, I don't have any friends that can just drop everything to help me drag a TV all the way up to my apartment. This was the whole reason I had the damn thing delivered, because I can't do it on my own!!! What a joke of a 'delivery service'.

I walked into my apartment Friday. I have a FedEx sticker on my door that says final attempt! Which I never received a 1st attempt. Well I called the lady was helpful. She had no clue why it says final attempt. Well Saturday I had another delivery scheduled. I waited almost all day. I was told it would be there by 3:30. Well I decided to have my daughter go place a note on the door to let them know we were home waiting on it granted I been outside waiting all day. She come back up and says too late for that?? "Oh I found a door tag on the door." They never tried to come In around that same time. I had USPS deliver something. He got in the building just fine.

Desperately needed a package delivered today by noon. FedEx claims there was no one to leave the pkg with even though there is a full time desk clerk! Then they claimed there was no Apt # while I'm looking right at my Airbill Copy with a very clear Apt #! So now, the recipient has to pay for a bus to go pick up the pkg!!!

Sat in my apartment all day while I waited for FedEx to arrive. FedEx did not even attempt to deliver, yet when tracking the package the website said attempted to deliver but no one was home. Has happened twice with FedEx now. When called to see if I could just go pick it up, they said I would not be able to do so until four days later! Awful service.

FedEx delivered 3 packages to my door. But then notices for 4 others packages saying they are at the apartment manager's office because they won't deliver to my door. One is too big for me to pick up physically or to fit in my car. I had called and ask for them to bring to door and gave them permission to leave the remaining packages at the door. I called again tonight and talked to them and they now are refusing to deliver; even though they left written messages that they attempted to deliver and had left other packages the same day. Personal experience tells me UPS wouldn't act this way.

I cannot believe the bad service from FedEx. I have been waiting on a package that was to be delivered on 02/16/16 and to date I have not rec'd it. I have made 2 calls to fedex and was told my package would be delivered on 2/18/16. Lo and behold still no package. How can a business continue to give bad service to customers? I hate having anything delivered to me by FedEx. It's a wonder they are still in business.

FedEx driver put a delivered a package and placed it between our storm door and the house door. Weather forecast for all of today is high winds, so without our storm door latched because of package... The high winds blew it open with such force the automatic door closer was totally destroyed. We have a "fake" milk box on the porch for package delivery... But they never use it. Complaint has been filed with FedEx as closer is a $30 part for this high-end Andersen door.

I have been getting dog food delivered from Chewy.com for about 8-9 months with no problems. Now there is a new guy driving a ** guy that is very rude and disrespectful. I am disabled and unable to move those heavy boxes. He was asked to put them in the garage where there is a sign on the wall to put them. He *refuses* to put them where they are supposed to go and yesterday (2/18/2016), he put them right in front of my door to where I cannot get in and out of my door and I can't move the boxes. Now if I want to go get in my vehicle I have to go out the front door, down the sidewalk and around the house to get to my car.

I was supposed to receive a package with two gifts on the 11th of February. One gift was for Valentine's Day, 14th of February and the other gift was for our 22nd Wedding Anniversary on the 18th of February. In accordance to their tracking they were to deliver this package on the 11th. Well, today is the 18th of February and they are still trying to figure out where my package is!! Twice they were supposed to call me back and did not! To make a long story short from now on any company that does business with FedEx will not get our business. FedEx you have ruined the Valentine's Day and 22nd Wedding Anniversary of two US Army Veterans. Yeah! Thank you also for your DIS-SERVICE!! From a disgusted Native American and highly respected Elder and definitely an ex-customer!!

This evening I sat on my porch and watched the FedEx truck pull directly in front of my house. My porch light was on and as I waved at the driver, he pulled away. Customer service informed me that my package was undeliverable due to weather. At 52° and clear??

I placed an order through the Fitbit website with overnight shipping and everything processed like normal (besides the fact that they use FedEx). I paid for overnight shipping and I ordered it early enough in the day to receive it the next day. So I waited for the next day to get my product. Nothing showed up so I waited for the following day. Nothing... So I finally called FedEx and asked where it was. They said "It was delayed due to weather." So I said "Okay things happen." They said "It will be there the following day." Still nothing showed up.

There was a FedEx van parked in the walk way between two handicapped stalls. I asked her if she was handicapped, she said no. I said well she was parked blocking both handicapped spots. Her reply was "oh well."

FedEx delivered a Graco travel car seat system with stroller, and placed it directly in front of my front door on a Friday. I am an honest person, so I called them at 1:30pm to make them aware that it was not mine & asked them to retrieve it. I told them that I was not going to be responsible for someone else's package. I was told that they would come and get the package before the end of the day; and was instructed to leave the package where it was on the porch.

I sent a package on Jan 30th and I wanted it to be delivered by Feb 1st. FedEx tried to deliver it but couldn't got a hold of anyone. Instead of sending the package back to me or contacting me regarding the no delivery of the package FedEx sent it for destruction. Luckily I called them today and they said it has been destructed. After requesting they checked the recycle bin and were able to find the package. I requested it to be sent to someone else instead for which they told me I have to pay additional funds. I went to the FedEx location myself. The associate filled out the form which I still have the original one. She never asked me for my email or phone number or receiver’s phone number or email. They said someone is going to call me in two hours regarding my package. I had my lab so I went to my university. I left my phone with my friend and explained her whole situation.

I was expecting a delivery on Friday, Feb. 5th. Did not receive it. FedEx did not deliver it and said "due to weather it could not be delivered." The weather was dry and 40 degrees. Then they were to deliver it on Monday, Feb. 8th. Again no delivery. Tuesday again no delivery and six phone calls later FedEx!

The package that I purchased online from Bed Bath and Beyond was sent to me. I never received it. I was home at the time online tracking states that it was delivered. When FedEx was notified, the company representative, Beth, stated she would get with the driver and find out exactly where it was left. I was then told that the driver left it around the back door of my house. Weird thing - my house does not have a back door. A week and a half later, Beth says that the lost claim action is closed. No package; no satisfaction. I have spoken to several businesses that ship; and the failure of FedEx to complete a claim is common. Kudos to Bed Bath and Beyond! This company is replacing the item without additional cost to us. BAD FedEx!!

So there's a camera recording your every move in open sight, and you still choose to say you attempted to deliver when you didn't. On top of being 5 days late, you still waste time saying you left a door tag when you didn't. Why take a job you can't complete? This is why I use DHL for everything, never had a problem.

This company is a disgrace. A month or so ago FedEx delivered auto parts to a neighbor's house on a different street. The nice neighbor contacted me that they had my packages. A week ago ordered another car part. Was at home & watched for item. Said it was delivered when checking tracking but nothing showed up. Contacted FedEx, got no answers. Terminal supervisor called & said he would call back. No more contact from them. Parts company shipped another part, it arrived on time through UPS. Did not catch my next order, it was shipped through FedEx & it's still sitting in Texas after 3 days. Has not even moved through tracking check. Will absolutely only use UPS or USPS, or SpeeDee delivery. BEWARE: DO NOT USE FEDEX IF YOU WANT YOUR PACKAGE DELIVERED!

I paid extra for 2 day shipping and was supposed to receive my package on Saturday. I stayed home all day and frequently checked my tracking # and my front door to see if my package was left. Finally, my package said it has been delivered. I check my front door and see nothing was left so I immediately hop in my car and head to the office in my complex. We search the room where they keep the packages but it was nowhere to be found. They told me the FedEx guy had left about 10 mins ago and might be still making his rounds so I head back to my apartment to wait around but the package never showed. I'd like to say this was a rare occurrence for FedEx but nooo. This exact situation has happened to me before (shaking my head).

So my wife ordered a coffee table and cabinet from Target. Normally we would do this in store but one of the items was online only. We got notification on Friday at 11:51 AM that it had arrived. My wife had come home from lunch and I was home at that time and I had the day off. I would like to mention I live in a upper level 2 bedroom condo with 2 pitbulls that bark whenever anyone comes up the stairs. The packages that were being delivered were about 50-70 lbs. a piece yet when the package was delivered my dogs did not bark so later on we called FedEx said they weren't delivered and gave us the whole "Are you sure?" crap. Of course we would notice 2 big packages and my dogs would've barked when they were delivered.

I do not want to completely rag out FedEx, as in the past, they have been fairly reliable. But today, I have been the victim of what I consider a lazy, ignorant driver. It is raining. Not hard, but raining. Instead of doing what every driver before him did, this guy decides he does not want to get out of the truck and walk the 20 feet back and leave my pkg. in the plastic bag as all other drivers before him have done. This pkg. was not to be signed for. I am livid, as I have waited for the pkg. for 10 days.

I have had 3 deliveries through Fedex in the past month. 2 were lost, and the other was damaged. The first lost one was delivered to me by the person it was incorrectly delivered to 6 days later. Fedex never addressed my report of the missing package. The damaged one is pending. Today, the other lost package cost me 2 hours of phone calls with no resolution. I am hesitant, but on the verge of believing the driver may be dishonest. The damaged package was lost for a month before delivery. I will no longer purchase from any company that ships through fedex. My purchases are for a kitchen remodel, and have extended my discomfort of living with no working kitchen. The horrors of a remodel, however, are nothing compared to the horrors of dealing with fedex.

2 days ago, I called a friend to let her know our mutual friend with cancer had passed early in the morning. While on the phone, I heard a thunk outside the door, FedEx had left a package. Thinking it was something for my upcoming wedding, I went to get it. It was someone else's package, called FedEx, told them package was misdelivered and was outside door where driver left it. Yesterday afternoon, the recipient of the package shows up looking for it. I told him what happened, he left. He comes back with his daughter, package was for her, makeup & stuff. What can I do? I felt like I was being accused of stealing a child's makeup. He said FedEx had no record of my phone call, showed him my phone showing a 3 minute conversation with FedEx the morning of the misdelivery. His daughter said "that was when the package was delivered".

I ordered a phone and paid for overnight shipping. I was home the next day, and expected it as the CSR advised it would be there by 8 PM. Around 6 PM I thought, it should've been here by now, since it was shipped from about 6 hours away from where I live. I checked tracking and even though I had paid for and been told overnight, FedEx took upon themselves to change it to 2nd Day without telling me. Next day, delivery comes literally 10 minutes before my wife arrives home (she took half day off to be there for delivery). The door tag states, “Will be available for pick up at 6 PM at local distribution center.”

When I called about a package incorrectly delivered to my address, I was told that within two hours someone would contact me about the pick up and when/who would be scheduled to retrieve the package. Within a half hour someone came and rang the bell. No prior call as promised. She refused to give me my package or retrieve the incorrect delivery because she was afraid of my schnauzer. I grabbed the dog and with the package was trying to open the door and get her the package through the doorway. She continued to push against my door making it impossible.

So my box was not to par with them so they put it in a new box and told me that it was $10.99 then after giving them all the information for shipping I am told that it's another $26 to ship... It would have been nice if they had told me in advanced that the $10.99 was just for the box and not for shipping. Not happy with the lack of communication on what the prices are. And since when does a box and some crumpled up paper cost $10.99??

Customer service would tell me my package is in certain places, and it won't be there. They'll say USPS has the package, and they won't. The company will enter info in before they actually do it so they look better. This company is a disgrace. No longer going to order from places that ship through FedEx. UPS and USPS are my go-to from now on.

I paid for two day delivery from FedEx. I was tracking my time of delivery and they had the wrong address. I called at 12:00 pm and correct the problem, Fedex stated the package will be delivered. I called four time to Fedex to see what time the package be delivery and FedEx stated before 8:00 pm. I called back at 5:00 pm and FedEx stated the package will be delivery the next day, which I was calling all day that was not told to me. I stated want to speak with a manager, final at 7:30 pm was told to meet the carrier at a gas station about 5 miles from my delivery address. This is sooooo poor services on FedEx. Which I'm a retired postal worker and my sister work for FedEx, I wouldn't do any services again with FedEx. Why I have to do your job, which I paid for delivery service.

I walked into this FedEx close to my house today 1/28 Thursday. My previous experiences was always been good and today was the total opposite. Tanya who has the worst customer service! Just came in for her 5:30pm shift and she was all smug already. She switched over with Alex who helping me and she started taking over the items I am trying to send out for $121.00 and mind you these are medications that can actually save a person’s life. My total came up to $142 which is way over the quote that they give me and I have been sending the same medications for months and I was never charged over $130. So I had to tell her “That is too expensive.” She gave me a look and said "You don't want it?" I said “It is not that I don't want it but the quote that you gave me was pretty far off.”

I was tracking my package online. Once it said it was delivered I left work to go pick it up at my home. When I get there it's not there. To make a long story short I was told on two separate phone calls two different lies. One was it was back in their warehouse and then it was left at a different address. If you don't have a clue about something, especially when it's your job you ask someone, DON'T LIE. I will request USPS or UPS from now on when ordering anything. I'm taking this to the news as soon as I can. I even have them recorded giving me false information. Remember DO NOT USE FEDEX.

I ordered from a company in Ca. who shipped my items and paid for overnight shipping. I received the items 3 days later. I called the FedEx and they said it was not their fault as the weather was bad. Therefore, the customer pays for a service not received. I'm confused, weather was bad in the north but the items were shipped out of Ca and sent to New Orleans. Not bad weather in the south. I dislike FedEx and will make it a point to let everyone I know, on social medias, that FedEx did not live up to its advertisement in my situation and to encourage people to go back to the USPS.

FedEx said that they tried to deliver my package. They lied!!! They never came and if they did they never rang the doorbell, never knocked or left a receipt... After waiting for my package from 9 o'clock this morning until 4:30 this evening I contacted FedEx wanting to pick up my package myself and now I'm told that it's not at a FedEx location. In fact it's at someone's home and they will be unable to bring it until Tuesday and I'm not allowed the address to go pick it up... I'll be at work all day Tuesday and now have to worry about if in fact if I'll ever receive my package. I am sick of FedEx!!! RIDICULOUS... I've had similar issues with FedEx and really have no intention after I receive this package of using them anymore if at all possible!!!

My package arrived this afternoon at noon. They have it listed as arriving yesterday at 3:34 pm. I guess I should be grateful they got it to my house. Other deliveries from FedEx were dropped off two streets away and a nice neighbor brought it to me. I wonder if their CEO would like a nurse to provide care to them at the same quality their drivers provide us.

I have used FedEx for shipping and I have had the items damaged 3 times in the last two months. 1st time they paid for the damage under $99. The 2nd time it was over $100. They refused to pay for damages. 3rd time I asked for a signed receipt for the delivery. The driver left the 3 boxes on the porch and he signed for them himself, and one of the boxes was damaged $175.00 damage. They refused to pay for the damage and did not say anything about the driver signing a false name for the packages. I would not advise anyone to use FedEx, as they care nothing about how the packages are delivered.

I created an account specifically to write this review for FedEx. I'm of the mindset "if you don't have something nice to say...", but I can't contain myself. I have lost count of how many unsatisfactory experiences I have had with FedEx (mostly their Smart Post shipping option that companies use), but this is my 3rd from a specific online retailer from whom I purchase frequently - not anymore.

Second time I've come to this office to pick up a package / waited at 20 mins each! Not organized - rude as hell - could care less to help the customer. Don't come here. It's the worst.

Disgusted by FedEx's customers service. I didn't receive a package for the SECOND time and they assured me it had been delivered. However it was not in fact delivered because I was home during the alleged delivery timeframe. I opened up an investigation for them to speak with the driver and I followed up several times. They wouldn't get back to me and when they did they told me the same thing that the tracking notice states. I want them to refund me for the package that their INCOMPETENT drivers lost. The first time FedEx stated that they had delivered a package on a certain date and time (when it was in fact not delivered) I didn't call or open up an investigation and it was delivered 2 weeks after! EXPLAIN THIS TO ME.

I paid $30 to have a handmade quilt shipped from KS to CO and insured it for $200. The package ended up in Memphis TN and is apparently lost. I've called, used their chat rooms and even mailed a formal letter of complaint to the president and CEO. I've been told it's on its way, 'reclaimed' and then they just gave up looking for it. First they tried blaming the weather even though there hasn't been a storm for days. This company is crooked and couldn't care less about their customer. Don't ever use them and don't believe their lies.

I order from Amazon all the time. As long as it comes UPS there is no problem. I have never had so much trouble as when they ship FedEx. Now that they have partnered with USPS there are nothing but problems. I don't understand WHY they created this partnership in the first place. There is a reason we continually have to bail out the USPS. They are terrible. They have poor customer service at best, thieves as employees, and none care about the quality of the work they do. I used to really like FedEx as an alternate to UPS but even if I have to pay more, I will to NOT use them.

We ordered a 9 by 12 rug from Pier 1. When I went on tracking, it was showing a delivery date to a city in Texas that does not exist. I called and asked them to change the city (the rest of the address was correct) but they said only the shipper could. I contacted the shipper and they called FedEx and had it changed. The next time I checked tracking the delivery status was pending so I called to see where it was. Customer Service confirmed my address but could not located the package but promised to call me back in 2 hours. 4 hours later I had not heard from them so I called back and they said they could not check because it was Saturday and the facilities were closed. They asked for a description of the rug and promised to check and call me on Monday.

FedEx has not delivered the products in time. I order items from Zoomin. Those are shipped via FedEx courier. Items are not delivered in time. Worst shipment by FedEx. This is not the first time time. I faced this problem for the last 5 times. Bloody FedEx Courier.

I went to the Berkeley downtown location on 1/16/2016 evening to scan my stuff. After I submitted my order with the agent at the front counter to scan two 4x4 inch booklets and two souvenir coins, I stood there for almost an hour to wait for the scan order. After all that wait, the store agent only had one of the four things scanned correctly. It was an exasperating experience seeing a supposedly trained Kinko's employee to try numerous scans on just two 4x4 inch booklets without cutting off corners and edges. I explained to her clearly that the two booklets don't need to be scanned on the same page given the fact there's plenty of space to fit two in one scan. It's a simple job that anyone can handle even myself.

I ordered a product at Walmart.com and it says it was suppose to arrive on Wednesday the 13 of Jan. I click the tracking number and the FedEx tracking number confirmed it, but then it change from Wednesday, then to Thursday, then to Friday. I called the FedEx customer service they didn't have a clue!! Very unprofessional and incompetent business. Avoid using this company if you ever get a choice of delivery options. Still waiting on the product that I bought.

I placed an order with Walmart and used their site-to-store option for delivery. The product I purchased was processed in two orders. For 2 days Fedex, according to the tracking activity, was unable to deliver the packages to Wal-Mart store due to "business was closed". For both days the attempted delivery time was a little after 3 in the afternoon. Wal-Mart was open those days! So I contacted Fedex customer service and told them to hold both orders and I would pick them up at a Fedex center. A hold was put on one of the orders and I picked it up from the Fedex center.

FedEx is very disappointing company. They lost one my luggages and also damage another one and I left with broken lock as well. And still one of my packages on the way and not delivered yet.

I shipped a package overnight on 12/1/15. I was presented with various prices for the shipment based on the time I needed for arrival. I chose to ship the most expensive method ($196.63). This was selected because I was informed that due to the value of the package it would require a signature. The person receiving the package was unable to stay at their home waiting for the package for the day, thus I selected the shipping method that would have the package delivered no later than 10:30 am. Needless to say the package did not arrive by the guaranteed time. Due to this the recipient had to then call someone to wait at the home because they had to leave for work.

OK done venting.

I was waiting for a package to arrive via Federal Express ground (tracking #**). When it arrived with a razor slit along the top of the package. The FedEx delivery man didn't ring the bell, but dropped the package at the front door and left, as I opened the front door. I brought the package in, noticing the slit. I opened it finding books and a movie. I then called my sister thanking her only to find there was a Best Buy gift card also enclosed that I NEVER received. This isn't the first time I had a package tampered with when dealing with FedEx, but it's the first time I found out that something was stolen from my package when it was in the care of Federal Express. Will encourage everyone never to use them unless the package is signed for. Even so, next time I encourage UPS or the post office, still requiring a signature. I will never use Federal Express as I know they are thieves.

They did not ship my order and they did not deliver my package when it was supposed to. I usually get my orders on Amazon early or on the exact date, but this time they never gave me my package. Worst service ever!

I had a driver attempt to enter my home. I called and complained about this and the customer service center rep made it seem like he was justified doing this. Over the next few months the driver threw packages onto my roof, in my backyard, and down my side yard. He also put a label on my door w/o checking if I was home over time sensitive event tickets (knowing I wouldn't get them on time).

FedEx picked up an item Dec. 18 which was supposed to be shipped to me 2-day mail. Every other order across US arrived except this item. I am pissed. It is Jan. 7, I can get no person to explain this. FedEx is not a help. Where is my package? I want my package now. The package was picked from Toys R Us online services. I bet FedEx employees' kids had a great Christmas. Robbed! I was robbed.

FEDEX and UPS are extremely unreliable compared to the U.S. Postal Service, and everybody should know that, in my opinion. When I was in medical school and college I strung tennis rackets to make some money. UPS and FedEx were far less reliable than the U.S. Postal Service in delivering the tennis racket strings than the U.S. Postal Service was. We've got a bunch of unreliable, dishonest business entities in the United States that are trying to take away from us the reliable systems we used to have (such as the U.S. Postal Service), and replace them with these privatized corporations that are dishonest and don't give the people what they pay for, or what is acceptable service. The same thing happened to the Soviet Union during the "phase of exploitation" that preceded the breakup of the Soviet Union and plagued it for many years. "Phase of exploitation" is a phrase that is commonly understood by those who know how communism...

I ordered a 2000$ computer on eBay and they've arrived like 2 days after the item had been shipped (which was nice) but I a wasn't there at 3h in the afternoon, obviously, I was working. So they left me this paper to ask me to call to 1800gofedex to arrange a way to get my computer. I called them and the guy was very confused and sounded like he popped 10 sleep pills. I ask him if they could ship it at my job, which is 5 mins away, he said "no we can't do that." I asked him if the delivery man could call me and it would take me 5 mins to get there, since my job is 5 mins away, he said "no we can't do that." I asked him if they could drop it at a PostCanada or something near me, he said "no we can't do that."

Within one week FedEx destroyed a $1200 piece of equipment and stole a laptop worth the same amount. Photos were sent of the equipment and then they came and picked it up for "inspection" purposes. Then they say they don't have it and deny the claim for lack of evidence. Less than a week later a computer and other assorted equipment was dropped off at a Kinko's/FedEx Office location in Irvine, California for them to box up and ship to Houston. All of the boxes showed up, but the computer was not in any of them.

I work for the University of Illinois, and along with my purchasing privileges come the necessity to do (normally) very simple tasks, such as obtaining detailed invoices for my purchases. I was appalled to find that FedEx literally will not give you a copy of your invoice for previous shipments, even if you have all information on the shipment, including the date placed and tracking number. This came about because ordering a shipping label online "estimates" what your final price will be, and when the actual shipment is processed it may be more or less expensive than previously detailed. For instance, my first receipt estimated a cost of $6, and eventually I was actually charged $7; as such, a new invoice was required for Purchasing to approve my bill.

I received a package from Amazon as a gift for my son. In the past, FedEx has dropped packages in front of my garage, which while annoying, isn't that big of a deal. Last night, however, the delivery person decided to leave the package underneath my mailbox, which is right next to the road. The only way I knew to look for it was the person who sent it asked if I had received it. This is unacceptable behavior for a company! Luckily the package wasn't stolen and there wasn't anything important inside. But others may not be so lucky!

Christmas presents ordered at Amazon were shipped on Dec 11 with a promised delivery date of December 18. The delivery date was always updated with a new date. The final straw came when it said delivery would be on Dec 28. I contacted Amazon and it was finally delivered thru the mail on Dec 24th.

On December 22nd I went to a FedEx office location and shipped a small package from Simi Valley to Palm Springs, CA via FedEx Express for a "guaranteed" delivery time before 10:00 a.m. the next day. I confirmed with the agent that the package was guaranteed to arrive by 10:00 a.m. as I had family members waiting for the contents before they could check out of their hotel. The cost was $85.00! The package was not delivered until 3:05 p.m. on the 23rd. Five hours late.

Twice in a row in dealing with FedEx they have delivered my package incorrectly. The first time about a month ago I shipped a package. FedEx delivered it 30 minutes away from the actual destination. Throughout the process of "tracking" the incorrectly delivered package FedEx constantly misinformed me, passed on incorrect information, and never followed up with me when they said they would. After numerous phone calls and hours spent dealing with FedEx one week had passed and my package still wasn't delivered properly.

I ordered a sweater about 3-4 days before Christmas. I expected it to be a bit late because of the holidays, and to be fair I've not had as much trouble as most of the other reviews (yet, anyway), but what really caused my displeasure was when I checked exactly where my package had been. I live in Virginia, and my package shipped from Ohio. From Ohio, it went to Georgia, then to another city in Georgia, then up to Tennessee, then was somehow routed to Florida, and is just now back in Tennessee. My expected delivery date has been pushed back three times and now I don't even have one. I guess we'll see within the next week if I ever get my poor sweater.

If I could go lower than one star I would! It does not matter how many times, who, or what time of the year. FEDEX cannot find me and delivered my packages to all my neighbors. Including a blank bank draft for $40,000. I spoke with every single manager at Fedex just to be told that they will fix this and yet every single package is sprinkled like fairy dust to one of the houses surrounding us. I keep hoping that Fedex will mistake once and deliver our packages to us but NOPE has not happened in the last 5 years we have lived here. Yes the house is numbered and yes detailed instructions are given to FedEx... Last time I spoke with a owner of route who assured me this would not be a problem again, that was a week ago. Today yet again my package is misreported to someone else... No one knows where, I love it how generous Fedex is with my purchases. If there was a way for me to never ever use fedex again I would gladly do it.

Ordered Lego set for Christmas from Toys R Us 12/18. Package gets to Memphis Tuesday, 12/22, 6 AM. Said that package would be delivered by the 24th. Package was still there on the 29th. Went from delivery on the 24th to "pending.'' Called FedEx and was told by rep that it arrived without contents and that I should call Toys R Us. My point being, if FedEx knew this and had known this all last week, why didn't they notify one of their biggest shippers of the problem? Why does it take a week for me to do all the leg work? Really, really poor.

I was home all day and I left a signed note with my cell phone number and told them to leave the note on at the main door if they could not reach me as instructed by the automated phone call I received the day prior (an indirect signature) was required. No attempt was ever made. No doorbell was rang. They did not try to call me, nor did they leave the package at the main door or even a door tag. Then I get a status update, saying a delivery exception. I called their 1800 number within five minutes. I was told by their agent no door tag number was even recorded at the time. So basically, no attempt was even made and the driver basically lied.

I am currently in Costa Rica for a few months (or longer as my sister is ill) and when I buy things on the internet I have them shipped to a freight forwarder in Florida and they consolidate my purchases into one box and bring them to me. One company I deal with on a regular basis recently changed shippers and started using FedEx Express. The problem arose because unbeknownst to me, FedEx Express turns packages over to USPS for final delivery of packages. USPS refuses to deliver to freight forwarders. I think USPS is trying to force people to use their ridiculously expensive international shipping service which I cannot afford to do. FedEx Express should be held responsible for the delivery of my package since they originally took possession of it. They refused to do anything.

I live in New York's capital district. I should have learned not to trust FedEx when my shipment from NYC took TWO WEEKS to arrive and was diverted through Massachusetts and Pennsylvania before finally arriving back in New York. I could have driven down and back and received my package faster. Anyway, I placed an order for contact lenses on December 1st from Missouri. Bad idea. It's the 29th and my package is nowhere to be found. On the 11th, FedEx claims they sent it to my local post office and that 'it's in their hands now". Called the post office, they NEVER RECEIVED the package.

My tracking delivery date keeps changing. I don't understand how FedEx is still up and running when they have such poor service? Is there no way to take legal action? People's packages are being lost all over everywhere, as I read the reviews. How are they getting away with this? It appears that as a company, FedEx does not hold any value or mission and definitely does not give a ** about people or their packages. People spend money and even pay for express delivery... My 3-day express delivery has turned out to be 8 days and now will be 11 days and who knows if I'll even get it at this point. This is so ridiculous, it's laughable. How can a company that holds no standards still be in business? It's so disgusting. I will never EVER use them again and will not order from any company that uses them.

First of all, FedEx is suppose to deliver the weekly pay every Monday afternoon so I can get my pay Tuesday morning. Only this time when I go to my work Winn Dixie they couldn't provide me my pay because of a FedEx delaying on their duties. One thing first, if you're going to work in this department you got to make sure nothing is delayed especially when it comes to other people's money. So therefore I'm dissatisfied with your company. Hopefully you can use this to keep and make sure the people there working are consistently working that everything is on time.

FedEx failed to deliver a Xmas gift I ordered thru Walmart as promised. The tracking system stated it would be delivered on 12-24-15 before 4:30pm. I waited all day and finally about 8:15 pm I called customer service only to be told the package never made it on the truck, it was still sitting in a warehouse and since the next day was Xmas, it would be Saturday the 26th for the delivery. I called customer service on the 26th only to be told that the packages were sent to a wrong location in Linthicum heights, Md. instead of Crofton.

I ordered something from Florida and received a tracking number. For what not sure. It dont track. Its been 7 days and I got no track since then. WORTHLESS SYSTEM.

Received a delivery notification saying my package was left inside my screen door which is strange because it was LOCKED and I was home ALL DAY! I never heard a knock at the door OR the doorbell ring. When I called FedEx about this issue, I was told they would call me back after they found out who the driver was that delivered my package. I'm no expert but I'm sure it does not take 6 HOURS to find out that information. But that's how long it took... and they didn't call me with that information... I had to call THEM! Come to find out they had the information hours before and NEVER called me with the update after telling me they would.

FedEx was supposed to have delivered my son's Christmas gift on the 23rd of December 2015 by 8:00 pm, it is now the 26th of December and the status has been changed to pending. This is the third shipment that FedEx has been late with. I will no longer shop with companies that use FedEx as their delivery service. The gift is a biopic dinosaur and it has living dinoflagellates and they were shipped 2 day delivery because they have to be fed immediately upon receiving. Guess they won't be living anymore by the time they arrive... Thanks FedEx.

I ordered a car part on 12/23 from a well-known performance auto parts store and needed to get the part shipped for next day delivery. Of course that was not an issue and the part was shipped the same day. I ordered it for a scheduled delivery of 12/24. Unfortunately, they used FedEx overnight services to get it to me which as of today (12/26) still has not happened. When I called the customer service group at FedEx they simply repeated what was on their website for tracking and suggest that I try back later to see if anything has changed. The whole point of calling was to make sure that the package had priority and would be delivered today since after all I did have to pay for the next day air service which was 3 days ago and the package was delivered to the local FedEx distribution center.

Like clockwork, I order items from Walmart... They used FedEx and my packages get delivered to the wrong address. FedEx does not have regular employed drivers. They used contractors through local temp agencies. Or drivers through private companies. The worst company ever. They rarely get it right... They lose... misdeliver, damage, and steal your stuff. Steer clear of this company. Go UPS, DHL or USPS.

I ordered three special things from Amazon, supposed to all arrive before Christmas. When I ordered Amazon promised delivery for the 22nd... Then it was updated to the 23rd then 26th, now they say I might get it on 28th. Of course as presents and special food for Christmas, there is now no point. The packets had arrived in Oakland on the 20th and just stood there. All the packages that were ordered and shipped with UPS arrived in time. FedEx is a third class company when it comes to reliability.

I had terrible experiences with FedEx this holiday. For two cases, the delivery time was delayed and then further delayed. I live in east coast. The weather is just beautiful. For one delivery, it was a packet for a class party on Friday 12/18. It was scheduled to come on Monday 12/14, then postponed till 12/16, then further postponed. Finally, I couldn't get it in time for the party. The packet was already in FedEx facility within 5 miles from my house on Wed. I called FedEx that I would be happy to pick it up myself. I was told "no", because it is already in the sorting process. I explained to them it was for a class of elementary school, kids were waiting for that, it was not for my personal use. No sympathy, no support, I would just miss the item. The other case, it was for a furniture. After multiple delays, it finally arrived, but it was damaged during the shipping. It was worse than awful. Wish I can give negative rating.

FedEx at 21937 Ventura Blvd., Woodland Hills, CA - If you want to make absolutely certain, without a doubt, that your package will not be delivered as promised, then by all means, visit this location. I dropped off two packages by 6:00, the deadline for west coast and Hawaii deliveries, on December 23. The package going to Monterey, CA, which showed as being accepted at 6:02 pm, was delivered at 6:00 pm on December 24. Great. The package going to Hawaii, which showed as being accepted at 6:01 pm, did not even leave that FedEx location!!! It was there the next day! It wasn't even picked up by the driver! When I dropped those packages off, I specifically asked, "These will go out tonight right?" and received a "Yes" answer from the man who helped us.

Placed several orders around the same time, the only things that haven't arrived are the items being shipped by FedEx. Today I tracked and it was on the truck for delivery. Checked back a little later and now it says "exception, no attempt made." Just ridiculous. Won't place any orders with anyone shipping with them. Last month I got off and my delivery was sitting in the middle of my yard. Shoot my front door was only eight feet away from where they placed the boxes. Wouldnt recommend, will definitely not use again, and the only reason that any rating is being given is because it's required. It's below zero.

Like most the other recent reviews, my packages will not be delivered when promised by FedEx, and have been sitting at my local FedEx facility for three days. It will be at least another five days before they unload the carrier they are in. The 1-800 FedEx representative on the phone called the facility and was told my package is still on the transport truck from where it was shipped and I cannot even go pick up my package. He was told that they do not have enough personnel to unload the trucks coming in. There is nothing I can do but wait. He was very apologetic and he said he could understand me being upset because he was upset about it too. Very nice representative. Very poor delivery service. I had 19 other items I ordered for the holidays, some coming to my house, some to FL, NV and OR, all were delivered on time or even early by UPS or USPS.

I just had some perishable items delivered. I DID not know they were there until I went in my backyard and saw 2 boxes at my front gate. No one came to the front door and rang the doorbell. It was raining on the cardboard boxes. They could have been there for days if I hadn't gone to the backyard. Furthermore, with all the thieves grabbing packages off of front porches, you'D think the idiot would have put them behind the gate. I will inform all my friends do not use FedEx. They are lazy!!! UPS will take to the front door and ring the bell.

You think that sending a packet with signature is safer? Think again!! I needed some important replacement parts for my keyboard which was still under warranty. Keyboard manufacturer gladly sent the part using FedEx WITH signature requested. Following the tracking #, I saw that my replacement parts have been delivered at the WRONG address and even signed for by someone unknown who didn't had my name either. Spent then several DAYS on the phone with FedEx customer services, which admitted the error about the shipment but kept telling me the same "we will investigate and call you back" without ever calling back.

Hi. The delivery guy when they are late, they never deliver the package and they say that no one was home when I was home. And I was checking the camera if they passed and they didn't. Also I am keeping complaining and never got resolved. I was once outside waiting for a big delivery, the driver passed my house and went out and put a note on door that no one at home. We should come pick up the package at location. I start screaming at him "bring out the boxes". He says "too heavy", I should help... rude.

I had a package shipped overnight from San Diego on Monday, December 21. Today is the 24th and still has not arrived. FedEx cannot handle a simple delivery with only 90 miles. I think I will stick with the postal service.

Sent two packages for our CEO, containing Christmas gifts Monday FedEx 2nd day. One for his daughter and one to his son and his family. They got to the FedEx facility in New Jersey on Tuesday. They were supposed to be delivered yesterday. But nooo they are still sitting in New Jersey today. Both of his kids live in the Philadelphia area. Here is their answer as to if they would be delivered today: "We cannot guarantee delivery before Christmas due to high volume. No weather issues, just high volume." Merry ** Christmas FedEx. How do they have the nerve to collect higher fees for a supposed "guaranteed" delivery date when their guarantee is in fact useless.

I shipped a package via FedEx. FedEx delivered the package to the wrong address, then was unable to locate the package to redeliver. I filed a claim as instructed and was then told that due to the contents I claimed was in the package, they would not pay the claim. The package contained a bottle of wine among other things. I receive wine at my house regularly, delivered by FedEx, so I had no idea I could not send a bottle in a package. I obviously didn't know or I would have not listed it as being part of the gift I shipped. I feel FedEx should honor the claim since it was their shipping error that caused the problem. I will not use FedEx again and would never recommend them as a carrier. They also charged me an extra $12.50 for the address change that I didn't approve that resulted in the package going to the wrong address.

This is one of many times. Obviously, FedEx hires incompetent people who can't do their job effectively or are illiterate. Every time I am supposed to receive a delivery from FedEx, they either deliver it to someone else or it doesn't arrive in a reasonable time. This time, I ordered something on Dec. 4th with a confirmed arrival date of the 18th. Dec. 18th, the package was loaded on the truck in the wee hours of the morning and "out for delivery". I called at 6 p.m. and was told it would arrive by 8 p.m. That was Friday, Monday and Tuesday same thing. When I called, they said I would have the package each one of those days.

The FedEx courier delivered my package that consisted of Christmas gift cards to the WRONG address. I call FedEx as I did not receive my package, but I was tracking it - and saw it was delivered. BUT not to my address. I contact FedEx and they claim to look into it. They call me back and state he delivered it to the street over, "same house number". No apologies, nothing. They told me to go get it. Lo and behold, owner does not want to turn it over! Someone higher up on the chain, was to contact me at FedEx. Never heard a WORD! Company should be ashamed of themselves and how they treat their customers/vendors.

I had a package that was supposed to be delivered. I logged into FedEx to track the package and it said it was already delivered and signed for (by some name of a person who does not live at my house). I called them to find out what happened, and they said, "Oh I'm sorry. It looks like we delivered it to Walmart by mistake." They said they would attempt to retrieve it back. The next day FedEx comes to my door and the man says, "I'm here to pick up a package that was delivered here by mistake and needs to go to Walmart".

Worst experience ever!!! FedEx has 3 packages of mine. It's been 2 weeks and I still have not received my packages!!! The delivery dates were changed upwards of 3x. One of the packages was delivered to my state then the next stop was out of state. Nonsensical. One of the packages sat at one location for 7 days. Customer services literally hung up on me, a supervisor at that. He would not give me his name, he would not give me his supervisor and would not give me the number to corporate. These were all Christmas presents that were supposed to be delivered well before Christmas. Everything that was shipped UPS or USPS was delivered in a timely manner. I will never use FedEx again personally or business wise.

I ordered a package on 12/7/15. This package was sent to the Columbus, OH FedEx facility on 12/10/15 for delivery with an expected delivery date of 12/18/15. The package sat in the Columbus, OH facility for 7 days, of which 5 were considered to be business days. The delivery date was postponed until 12/24/15. On 12/22/15, I checked the tracking status to see that my package was sitting in state within 40 minutes of my home and P.O. Box, but that the package would not be delivered until 12/28/15, which was clearly beyond Christmas.

First complaint was earlier, even contacted FedEx and never got a response. The package was in the middle of the drive on the ground, less than 15 foot from the driveway entrance. The driveway is about 100 ft. long to the house. The package contained electronics. The package was also scuffed, as if it had been tossed rather than set. The tracking info said was left at the front door. The camera we had set to watch the driveway, recorded NO ONE ENTERING THE DRIVE THAT DAY EXCEPT US and a couple squirrels. It was good the electronics were packed good. We do have a container for parcel drops about 50 foot from the road, out of site, out of mind from people passing by.

I ordered from Bonton on Dec 8 and tracking says it was shipped 5 hours away from my address on December 9. Today is Dec 22 and still no package. Every day the "scheduled delivery date" changes to the next day. Called Bonton and they said Fedex is having USPS deliver it... sometime. Both service stink and I am sure I will not have it by Christmas Eve.

FedEx the worst ** services ever. So pissed off. They take people's money and deliver a week later so my son has no X-mas toys due to FedEx but they ** with the right ** on the wrong day. See you in court, sorry ** company.

I will never use this delivery service. I received a wrong delivery so I called FedEx to inform them. I understand this is an extremely busy time of the year being just days before Christmas so I didn't mind holding for a while. Finally I was being directed to the right person, yipee, but wait someone hung up on me. Well 10 minutes of my time wasted! I called the number back and in about 5 minutes I was finally talking to a lady that was going to help me, she said I could take the package to my local Fed-Ex drop off which for me is about 15 miles or I could pay $4.00 and schedule a pick up. Are you kidding me!

I'm having a horrible experience with FedEx ground. They were supposed to deliver on Friday, 18 Dec. 2015. I miss my delivery. I called and ask to hold it, and I would pick up next business day. FedEx is closed on Saturday. I went to the office to pick up on Monday and my package wasn't there. Rep said it could be on truck heading back at Hagerstown! She didn't know where. I was told they had 48 hours to have it at the store, which is unacceptable.

2-day shipping turned out to be 8 days that they delivered to the wrong address so I might see it tomorrow!!! I'm a business owner and will never use them!!!

I called FedEx to tell them I never received a package last Friday like it stated on the tracking info online. Well, the lady said, "Which side of the bridge do you live on and which direction?" Your drivers have the address, but being nice I gave her all the info she needed. Well, I get a voice mail from a no ID phone number and the lady tells me that the driver is back out at my home. She says she sees a note on the door and she is assuming the note is for my package. My husband gets home and said the note was gone I left for UPS to leave my package (because UPS actually delivers on time) and my husband said I had a note from FedEx saying they were there and I also had a "sorry we missed you" from UPS. I am VERY upset with FedEx! Why take my note off the door if you're not delivering a package to me??

FedEx is the shipping company that the store I ordered from offered. They sent me a tracking number to track my package but it's useless because it's not accurate. The status was always pending even though I have set up the alert for deliver message. After two weeks, I called fedex although the status was still pending. The rep told me "don't worry, your package would arrive before Christmas because we just experienced high volume of deliveries" or something. Guess what, I got the message today the 12/21 that my package already delivered on the 12/07.

I have ordered from Belk on 12/01/15 and they shipped on 12/3/15. Will not be here before Christmas. I have order from Bass Pro on 12/16 and this will also not be here before Christmas. All the ordered I placed with business that used UPS have been here on time or even early!! I have called FEDEX only to have them be rude and did not care to say that is all they can do. I have told the companies that if they choose to use FedEx in the future that I will not be ordering from them. I must say that UPS has all my respect now. I believe if FedEx couldn't handle the load they should of outsourced to UPS.

My name is Daniel. I live at the Summit Apartments in Antioch. I waited up all day Saturday until 8pm for FedEx to deliver my packages. Been up since 7:45pm Friday because I work 9pm-5am. My packages NEVER came. When I wake up Sunday morning to go for my walk, I check the statuses and they say delivered signed by office. My office opens at 1pm so I said to myself I'll get them then. Well when I pass by at 8am there's a bunch of packages that looked like they were thrown up there. My two packages were there and one was torn open. Just laying there at the front door of leasing office. And I have pictures. Sent them to the local news. Hopefully they follow up.

My package was scheduled to arrive on Dec.18th, then the 19th, now it's pending! It was shipped (according to the email from zulily) on Dec 10th. Last I checked it was in transit from Greenville SC; which is only 45 minutes away from my home. Pending...really FedEx. I also signed up for notifications about my packages delivery, locations, etc. Never has received one and I signed up months ago. I hate with a passion to see that my packages are coming through FedEx. Nothing but a headache.

I sent documents to my mother-in-law in Secunderabad, India via FedEx since it was urgent. The docs were sent on Tuesday afternoon and the promised delivery date was Friday night by 8 pm (local time). The document arrived there Friday morning and my mother-in-law called the local FedEx facility asked them to deliver the docs as soon as possible, after giving them the tracking number. They said they'd deliver by 8 pm that day. Her phone number was also on the tracking label. They didn't even make an attempt to call her if they couldn't find the address. They just said "incorrect address" in the status, at the end of the day. The address was absolutely correct.

Ordered Otterbox replacement 12/06/15. Shipped 12/07/15 per FedEx. FedEx to FedEx SmartPost. Called request to track 12/17/15. FedEx tracking inquiry to USPS 12/19/15. Can get no information now. Otterbox says wait additional 4 days.

My package should have been delivered in Baltimore on the 16th. It is listed as pending and customer service says it is on a trailer in Hagerstown as yet unloaded. They cannot tell me when it will be unloaded or delivered and act as if extra shipping volume at Christmas is some big surprise. There is no bad weather to hide behind, only terrible planning on the part of the company. I feel sorry for the employees who are probably working very hard in the face of a failed management. FedEx used to be reliable. But no longer.

I placed an order on 11-27 and the scheduled delivery time was 12-8. It is now 12-19 and Fed Ex hasn't even delivered it to my local post office yet. It's been pending transit to my local post office since 12-5. This is ridiculous. I understand how swamped they are during the holidays, but isn't that why they should plan ahead and hire extra people to handle the rush? I doubt I will have my package by Christmas. I will never use FedEx again or businesses that use it if I can help it. Glad to see I am not the only one with this problem.

I'm very disappointed in FedEx. Their service equal to 0. This is not the first time when they left my package in unsecured place and of course when you live in NYC and you don't have a doorman, someone will stole your package. I knew that they would leave my package unattended, that's why I called them to request, before my package will arrive, to hold it at the FedEx location. But they told me not to worry, because they wouldn't leave it unattended. They assure me that delivery guy is not allowed to leave a package somewhere outside or at the lobby and the agent refused to accept my request. So, the next day I checked the status of my package and it says it was allegedly delivered, but I have never received it. I called them right away to find out where my package. They told me that they've already delivered.

My orders were supposed to arrive on Monday. On Wednesday, I called customer service and asked why they put the wrong information on the tracking number. On the website I can read that my four packages were everyday at FedEx facility in Cranbury, NJ, after in the track and after again at FedEx facility in Cranbury, NJ. They also put in information telling me they did not deliver it to my house because "no one was home" when I was home. After my call, they told me it will be on Thursday before 8pm. No one came! I called again, and they told me it would be on Friday, but on Friday they put info in tracking number that they scheduled for next day. One week delay, and I still haven't gotten my packages yet. Never use FedEx!

I just want to commend FedEx for having exceptional customer service. I am writing this review based on personal and professional use of their services. There is always someone available to speak within the customer service department and I rarely have negative issues with them. They really know what customer service means and I appreciate it. Sincerely, Long term customer.

I used to try and regard FedEx and UPS as the same but as of recently I can safely say UPS and even USPS is even better. What happened? I ordered a package Sunday and it said on both the products website as well as FedEx tracking that it would arrive by Wednesday evening after ordering it Sunday. So I wait, checking the progress every day. Wednesday comes and goes, THURSDAY comes and goes, it's now FRIDAY and the tracking site simply says pending and over the phone it something similar. I don't know if the holidays have to do with it, or what but this is terrible. I've never this bad. I'm annoyed that I paid for 3 day shipping, so I should get it in 3 days!

I have been tracking my package from Sperry sent by FedEx. Initially the package was accepted in Wilmington CT to be sent to Southbury CT on 12/17. I waited all day for the package and in the evening, the tracking changed to PENDING. On Friday, the package ended up in Northborough, Massachusetts. And the delivery date changed to 12/22. I could have driven 45 minutes and picked the package up in Wilmington. When I called they could do nothing but apologize. This is not the first time I have had a problem with FedEx. In the past, I have had a delivery of a package that looked like it went through a war zone. I will not recommend anyone to use FedEx. Use USPS or UPS.

Package was originally shipped from Forth Worth, TX on 12/8/15. Package was in the Lewisberry, PA facility on 12/14/15 (in morning), which is 6 miles from my house. FedEx in turn shipped my packages to the SmartPost location in Breinigsville, PA. This location is 84 miles and 1.5 to 2 hours from my house. Package now estimated delivery 12/21/15. FedEx refused to correct this error and hung up on me. Zero customer service. Will not ship or buy anything again that uses FedEx as shipping method.

FedEx knocked on our door. Husband opened door. And saw a FedEx van drove off. And there was my package his Christmas Gift open. So he could see what I got him for Christmas. I mean at least close the box so no one can see what is inside. Ugh frustration.

I have had 3 packages in the last week stall and sit in the system with No Pending Delivery date. And these packages were only coming from a couple States away. One sat in Jacksonville FL for 6 straight days. Another package hasn't updated in over a week and it is well past the original delivery date.

I ordered a few different times from Kohl's online before Christmas. I had two different orders during Cyber Monday week and one two weeks before Christmas. The first two orders Kohl's sent through FedEx SmartPost, and the shipments took forever. I did recently receive one shipment this week, 11 business days after it was ordered. The second FedEx shipment has not been received yet, and the order was placed 9 business days ago and counting. That particular shipment shipped from Middletown, Ohio, went to Michigan (which is odd because I live in North Carolina) and was last checked in West Virginia where it seems to be sitting in limbo. I just don't understand why it has taken so long to ship.

My package has been at the FedEx terminal, Baltimore, MD for 6 days now. I live only 10 miles from them and have a very easy access to my home for delivery anytime of the day. I call daily to ask when this package will be scheduled for delivery as my tracking status now says "pending". A few days ago it was scheduled to be delivered and then once again "pending". I have offered to drive to the terminal to pick it up but they tell me not to because they wouldn't be able to locate it for me. I must have some rights regarding how many days they can hang onto a package without delivering it. FedEx should regroup or shut down. This is totally unacceptable. It is as if they were holding my package hostage! I would never use them again.

I bought a tablet from Walmart on 11/26/15. I tracked it and said it would be delivered Dec 10th. I called them last Friday and said it would be delivered that day. I called again this Monday and the rep said they cannot keep up with all the orders. At least she told me the truth. On the track list it now just says pending. I have dealt with UPS and never had trouble with them. All the Christmas orders came right on time. I suggest to Walmart that they use another service since there are so many unhappy customers.

Several products have arrived 2-3 weeks late. One product was shipped only 70 miles away. 2 weeks after it was picked up, it is still sitting at the terminal. All packages had a guarantee arrival time. This company needs to go back to handling only documents. Leave the handling of parcels to UPS. Only good thing is the drivers are just like UPS...they are for the most part very courteous.

Bought artwork. Merchant shipped to me packaged extremely well. Shipment fully insured. Artwork delivered cracked. Box had damage upon delivery but FedEx wouldn't make person to person delivery. They insisted I sign in advance or said they would return package to seller. Insurance claim filed and denied, stonewalled by FedEx. They won't pay a dime. Seller files claim on my behalf, again, denied by FedEx. I thought FedEx was reputable company. Now know they engage in bad faith and deceitful business practices. My advice, do not sign and accept any delivery from them until you first open and inspect the goods being delivered. Their insurance is useless. Once you sign accepting a delivery, they will not acknowledge any problems with their service. I will not use FedEx again and their delivery men can wait until I inspect my packages before I sign for delivery.

They delivered a package that has to be signed for at 12 in the afternoon during the time people work. They leave the sticker on the door, it falls off the door and I find it two hours later. I called the 800 number, talked to a FedEx representative, representative said they contacted the driver and says the package will be delivered before 7 that same night. About 45 minutes after, I received a phone call with no ID from FedEx. They stated that I had two options. 1 was to go down to the FedEx office before 7 to pick up the package, or sign the delivery note so they could leave the package the next day. My answer to them was, they should have delivered the package before 7 pm as they originally promised because I paid for it to be delivered not for me to pick up at a location. FedEx is the worst. They deliver when people are at work and don't care about the consumer. My recommendation is to use UPS. Representatives were uncooperative.

I've only had 4 packages shipped to me through eBay using FedEx as the shipping service. All 4 times I've had to call customer service and this last time they claim to have delivered a package that did not arrive. I will not do business with anyone who uses FedEx. I would gladly pay more for UPS/USPS... STAY AWAY FROM FEDEX...

5 packages coming which were ordered on black Friday.The delivery date has changed every single day it was due to arrive to pending, then the next day. Rinse and repeat. Now it is 12/14 2 weeks from Xmas and the packages all say "pending". I called FedEx several times and they say "someone from smart-post will call within 24 hours." I never got one single callback. The packages are supposedly in "Winsor CT" when a "Winsor CT" does not even exist. A "Windsor CT" exists. I asked the supervisor if FedEx isn't embarrassed having such a horrible program that they cannot even spell the name of a city correctly. What a shame that the number one shipping company has ruined its name by offering this incredibly slow and unreliable service. NEVER will I shop online on black Friday again because too many people use this service. Charge an extra 2 or 3 dollars and deliver the stuff. Good idea?

On 11-18-2015 I ordered 3 Hess trucks. They were shipped on the 19th via Fedex smart post. They were not delivered and tracking info stated the package was damaged. It was not returned to the vendor who will not reimburse without the package. Fedex keeps giving the runaround and claims it cannot trace the package at this point. This summer they also "lost" a truck radiator for three weeks. The vendor made good on that incident by sending another. Hess however is a different story.

Everyone is having issues with FedEx. Keep in mind that they are a union based company with no accountability. Unions drive up cost & slow down production. Like everyone else. I can't get my packages either. I know that they will eventually arrive but not in a timely manner. If you remember, request a carrier such as UPS or plan to wait a long time. I have been waiting for a specific package and according to customer service "should be a additional 7 to 10 days. Is there anything else I can help you with?" In other words, not our problem. Don't use Fed Ex!!!

Absolutely unbelievable. These people make themselves look like complete scam artists. Let me tell you the story of why I will never be using FedEx again. I paid over $250 for 2-way shipping across several states, and insuring the package both ways. It is now 5 days and several lies from them since my package was shipped back and it still isn't back here. It was shipped back on Monday and the original scheduled delivery date was Thursday by the end of the day.

I will start by saying that I have had off and on bad and good experiences with FEDEX. That being said, lately they have gotten much worse. For example, today I had two different deliveries (not sure why either). I have learned to register the tracking number on their website to warn me of a delivery, exception or delay. The first delivery was supposedly delivered at 4:06pm to my home office. I was sitting at my desk (I can see when the truck pulls in) when the email popped up stating a delivery was made and of course no truck, driver or package. I searched around the area only to find no package. When I started the chat feature on their website (useless by the way), I get the usual reply and runaround.

FedEx what can I say, so much has been said already. First I would like to say good blue collar jobs are not easy to get for white middle-aged men in America anymore, thanks to our country's hiring practices. That said here goes. I was to have received my package on a Thursday by end of day. So I waited and waited and waited. When I checked my email it proclaimed the driver had been there at 2 pm and could not deliver because nobody was home. Yet he left no door tag as proof of his claim. My email stated that another attempt would be made the next day, and guess what. Only this time he claimed the attempt was made at 8:45, but I saw this information on my email at 8:20 almost a half hour before the fake attempt.

Had a television scheduled to be delivered on Tuesday and confirmed both online and through the phone. Took the day off work and waited and waited and waited. Finally, status went to pending with no delivery. I checked back daily and was finally told today (Thursday) would be the day. And waited and waited and waited. Multiple phone calls assured me it would arrive today. No delivery. Completely fed up and customer service is useless. Can't do much about FEDEX but I can refuse to buy from seller who uses them. I've let them know.

My partner ordered an oil-on-canvas painting online which was shipped via Fedex. I returned home this afternoon to be greeted by a knock on my door from one of the apartment complex's maintenance men who informed me that there was a box with my partner's name on it ripped open by the outside of the building next door. Upon further investigation, I discovered that the box was indeed that which contained the painting. When I looked up the tracking number, the Fedex website informed me that the package had been left outside of our door. Feeling that this was a rather poor business practice, I called the Fedex customer service number.

I have done all of my Christmas shopping online so of course many of the sites use FedEx to have their item shipped. Now I have never been one to use FedEx. I much rather prefer UPS and here's why: for one I had ordered a Versace bag as a gift and rather than them holding on to the item while I was not home they simply left it on my doorstep. That was a Versace purse that they left wide open for anyone to just steal. Second I ordered a shirt online over two weeks ago and it has yet to arrive. When I made the purchase it said it would only take 5-7 business days and yet it has been well over two weeks. Third another item that was supposed to arrive a week ago is now under "pending" though it's been in Wisconsin for what is now going to be 4 days.

FedEx is slow. I was supposed to receive a package on the 4th. I live in California, my package is coming from Ohio. When I checked it was on Arizona, then it went back to New Jersey. They changed the date to December 11. Once it got to California it says on the 14! I'm so mad. China packages arrive faster. FedEx sucks..

FedEx keeping changing the status of my orders 4 from different Vendors. It is taking 10 to 14 days to get shipments.

Very bad service. Every time I have a package coming to my home from FedEx it's always late no matter what time of season. Or it is misrouted. Never on time. My package this time 1 from Winchester VA went to Indiana not New York. It was supposed to be delivered today 12/9/15 home del, now it's being delivered 12/11/15, five days from Virginia for the del. FEDEX told me that it was supposed to go to New York terminal then out for delivery today. And not only that they have a bad habit of lying to me, why can't they tell me the truth. I have been in shipping and receiving for over 30 years and I know the business and I know when I'm getting snowball. This system is terrible. I am never going to use FedEx again. FedEx changed del date from 12/915 to 12/11/15.

I would love to know how my package shipping from Durham NC, went to Texas, AZ back to Texas then Mississippi and finally to Charlotte NC and then to me. This sure sounds like my small little package had a nice detour. Last I heard Durham was in NC!

Never again FedEx. Absolutely horrible service, customer service and way they handle customer. It is supposed to be an overnight delivery. Driver comes and does not ring bell or anything. Just leaves door tag. I call customer archive next day and ask for time when they will come. Rep tells me that it will be any time up to 8 pm!!! After paying for expensive FedEx overnight, they expect customers to wait for entire day sitting at home. Asked whether they can give a delivery window. They say they cannot. Then I asked for package to be held back so I can go and pick it up later in the evening, they tell me that is not possible either!!!

Order **: Called for pickup at 1:15pm. By 4:30 no one arrived. Called again. Rep could not find order. Called again. Another rep found order. Driver could not locate address even though it is on the outside of the building in 16 foot letters and numbers. Rep suggested I drive boxes to nearest FedEx location. (Isn't that the purpose of their pick-up service - to pickup?) Talked to dispatcher. No help here either. Lab specimens on dry ice - he could not understand why driver couldn't just pick them up next day. Unbelievable rhetoric and nonsense from these people. I'm going to suggest to Quest Diag that they use another carrier.

Placed an order which is being shipped via FedEx Home Delivery. According to the tracking information the package was supposed to be delivered on Friday December 4th because it left the Lewisberry facility on the 3rd and it has not yet arrived and they are not listing a date for arrival. Lewisberry is no more than 2 hours from my location and I have no idea why it is taking almost a week to be delivered. This is totally ridiculous. I just hope that the other orders I have placed and are being shipped arrive on time - especially since I just checked on one of them and it went from NJ to Connecticut and will now have to come back down from Connecticut to Philadelphia.

After posting this review and voicing complaints to customer service, the delivery was expedited and time sensitive documents delivered on time. Someone at FedEx remedied the situation. Whoever that person was, thank you!

I ordered a rain chain which was supposed to be delivered by FedEx ground. When I checked the tracking info, it indicated that the package was delivered. I was home at the time of the supposed delivery, but I didn't receive a package or any kind of notice. I filed a claim with FedEx, but because their driver said it was delivered, they're just indicating the package was "lost or stolen" & it was my responsibility to contact the shipper. I noticed that many others have the same complaint about FedEx. How can FedEx just write it off that a package is "lost or stolen" and they have no further responsibility or accountability to the shipper or recipient? I think FedEx needs to be investigated.

I have had a terrible experience with Fedex. Not only did they lose a TV and an Xbox, they claim to have delivered both these things without any proof. Many things happened to the TV: it was scheduled to be delivered the next day "due to business closed". Then it "never made it to the distribution center". And finally, "it is on the truck for delivery today (i.e. three business days AFTER the scheduled delivery day)". If it wasn't for the kindness of the seller, I'd be out $600 since Fedex takes no responsibility of their delivery staff.

Package was to arrive on 12/4, I happen to go outside to take the recycle to the bin and see the FedEx van (4:40PM) in front of our driveway blocking our cars. I yell to my husband that our package is here. He comes to the door and I join him a second later after and we are both standing there watching him scan items then he gets in the driver seat and drives away without delivering anything. We call right away and are told the package was delivered at 4:41, we tell them the driver drove away and didn't deliver anything and we want to speak to him. Well you need to call tomorrow at 8, so we do and then are told the driver needs 48 hours to respond.

Multiple times I have called FedEx as a sender, and every time I've been hung up on. They don't care at all about the senders as they don't have to answer to the end user. They should at least not cold hang up on someone.

I ordered a package from Hewlett-Packard that was to be delivered on a Saturday. I can say unequivocally that four people were in the house at the time the FedEx driver allegedly tried to deliver the package. Instead, all I had was a door tag indicating that he tried to deliver the package, but no one was home... a lie. I contacted Federal Express, only to be told that they were sorry and that the package would be delivered on Monday.

Was waiting for a package. Went online to track it and it said "Delivery Exception." They claim they made a delivery attempt and there was no one home. My wife was home all day waiting for the package. While online I registered so I could enter delivery instructions and I requested that they leave the package at the front door hoping that they would comply the next day. Fedex never showed up. I called my supplier. They told me they would contact Fedex and get back to me. When they called me back, they told me that Fedex said they will not make anymore attempts because they tried 3 times, so they are returning the package to them.

Friday Dec 5th we waited 12 hours (8:00 am to 8:00 pm) for delivery that required a signature. At 6:00 pm we called customer service who assured us it would still be delivered that evening. At 7:53 the tracking website said "Customer Not Available or Business Closed". This is a lie!! Five phone calls, numerous lies (Yes Sat delivery. No facility closed and no delivery) and 48 hours later we've been told the package will be delivered on Monday. Our vacation has now been delayed three days. And we're at the mercy of FedEx.

I first started having issues when I ordered a very fragile item. They kept moving the delivery dates and the package was in the next county over which for me is 30 miles away! So I called, the female rep told me she would have her supervisor check into it and call me back... The supervisor called back and was very rude from the start then they send a driver who is not the ordinary one. I greeted him with respect and he never responded. He handed me my package and then ripped it out of my hand! And asked "are you the one with the problem about delivery?"

I Ordered a package, actually became 2 because of weight. Shipped from company and was to be delivered on 12-3-15 at 10:30 am. We did have a weather issue and one of the two packages made it to my town, the other was in Spokane. Next day (12-4), both are on trucks for delivery by 9:30 with scheduled delivery of 10:30 AM. At 10:45 it shows that it is to be delivered on 12-4... no time, so I call them. "We had a delay of 1 hour due to weather so package will be delivered by 3:00 pm." 3:15, call again, "the item is to be delivered by 5:30 pm."

FEDEX is a horrible company and very unfair to their consumers. I was supposed to have my package delivered by FedEx on a Friday but FedEx decided to change the day to that following Monday. When the driver arrived he did not ring my bell to inform me that he was downstairs. The driver left my package in the lobby unattended. The building contains 30 apartments and anyone going in or out the building had access to my package. My package was stolen and when I contacted Fedex about the incompetent and lazy driver who was sent to deliver my package I was denied any type of reimbursement. I am now out $200.00 thanks to Fedex's horrible business practice.

These guys are so bad. My delivery guy has a habit of delivering packages several days later than what the tracking report states. When a package doesn't arrive, I check the tracking report and it says the driver attempted to deliver the package but that "the business was closed." Keep in mind that my house in no way is or resembles a workplace and the packages in question didn't even requires me to sign upon delivery. What's more, no notes are ever left on my door, leading to the incontrovertible truth that no attempt to deliver the package was made. Other times, it will say "package out for delivery," and then a few hours later it'll say that the delivery was delayed until the next day with no reason given. If it were up to me, I'd never use FedEx again, but sadly merchants I buy from online seem to like them.

I had a package coming and confirmed to be delivered to me on 12/03/215. I also request notification so all was looking good. I schedule traveling next day for meeting, guess what the package didn't arrive and no notification was made. Just my luck. Went to check the status and was changed for next day. Now Im going to lose the ticket and the meeting for waiting next day for the package. I can't leave since I have no insurance and no one to received. Also I called customer service. It was the worst. She also promise me someone will call me back. No one called. Never again with FedEx.

Fedex recently shipped a Lexmark copier for one of our clients back in Oct and it arrived soaking wet to the point the box was falling apart. My client refused shipment as they didn't know if the contents were damaged inside. Our distributor reshipped a second unit out and they received the second one just fine. What is a huge disappointment is the driver says he used liftgate and 2nd floor delivery and they are being charged extra 81.00 freight charge directly to my client. My client has a loading dock on site which would make no sense to back halfway down and use the lift gate then pull the device up a ramp. Second the client location was on the 1st floor as the unit wouldn't have even fit on a pallet through the elevator.

I was expecting a delivery. I am at home and waiting for the delivery. The fedex delivery guy had come and he kept a door tag and left without coming in and calling me. I was looking at the van from upstairs and when I went to take the delivery by that time he left leaving the door tag.

I did not receive a package on time. They were supposed to issue me a refund. I spoke with 5 different representatives calling my personal cell multiple times then to be called back to be told they could not issue a refund. They are very unorganized and a very sorry company when it comes to shipping. I will never ship with FedEx again.

Multiple, multiple times!!! They send our packages to the WRONG address when, mind you, the CORRECT address is on every single one of the packages. They tried again today. I have been home ALL day and they say I wasn't available? Well, sorry you never came to my door? I mean, the business across the street with the same street number as us shouldn't be considered HOME delivery if you ask me. Definitely done trying to do business with FedEx. They're a load of crap and don't know how to read.

On October 26, 2015, The FedEx office at Campbell Blvd, Nottingham, MD shipped my laptop for a simple repair. Lenovo contacted me to let me know that when they received it the screen was cracked. The screen was not cracked when I handed this laptop to Yvette ** at the counter. I watched her before leaving the business to make sure she was packing my laptop well, and I was very concerned. So I lingered, pretending to be shopping, only to watch Yvette ** stop packing my laptop to come to the counter to help another customer. She left my laptop on the table in the middle of packing it. I would not use FedEx again.

Worst customer service I have experienced in my life. This is the third day now I am sitting at home waiting for FedEx to pick up my luggage. On the first day they just did not show up. The second day, they apparently were at the house but no one was there. I left the front door open all day and I can see the street from my room, there was 100% no FedEx van all day. I had to reconfirm my address. They had the correct one. Rescheduled pick up for the next day between 10 am and 3 pm. Called them at 2.30 pm to reconfirm, suddenly they had a completely different address (not even similar), had to give them my address for the THIRD time now and pick up for today was scheduled between 10.30 am and 6pm anyways although I specifically told them to pick it up before 3pm. Now I can sit another 3 hours at the window. Never going to use this again!

Was supposed to get my package Monday but no. So they up it to Tuesday but no -- same thing. I wait all day and nothing. They up it to Wednesday by the end of the day again. This is ridiculous. I have never liked FedEx and this is why. This happens every time and it's 110% annoying how they can't get it together.

FedEx Home Delivery service is a waste. My local branch seems to think that you can sit around Tuesday-Saturday, 8AM-8PM & wait for them to do their job. Have been lied to & lied to. They have a package of mine being held hostage. Demanding that I have to wait for them for 12 hours to show or not show then they want me to sign ahead to leave the package. Really!!! Are you going to pay the cost if it gets stolen??? I am a night working an average of 12 hrs per night. Who in their right mind can stay up 24 hours to receive a package???

Placed an order through Verizon and it said it would be delivered next day. Now this order was placed the wed, Thursday was thanksgiving so I did not expect anything to happen that day, on Friday FedEx received my package at about 6 am. Now I expect it next day which Verizon assumed the same saying I would have it by 8:30 pm Saturday. I received my tracking number Friday from FedEx and it stated that the package was a "FedEx priority overnight shipping" but noticed the estimated delivery from them was now Monday by 4:30 pm.

I have been tracking my shipment. It said on site it is out on truck for delivery. I waited all day. Then after 5pm I called, I was told it should be here any moment. Then I check again online, it now says it's not going to be delivered till tomorrow! The 1-800 # said they would call me back after she got a hold the driver. Yet no word yet from them. If it says online it is on a truck for delivery what else does it mean?! Wow! Will not be using FedEx again. UPS is a lot better! Never had this type of problem with them. Oh by the way, express shipping is 2 days. It's not 5 days & counting.

VERY DISSATISFIED!!! My FedEx tracking information has changed 3 times for a delivery date. The 1st date for delivery I was emailed on 11/20/15 stating delivery is scheduled on "11/25/15 by end of day", then FedEx changed it to "11/28/15 by end of day" which is today, now it says "PENDING" as of 7:39 pm (PST) on 11/28/15.

Item ordered Sat PM Nov 21. Tracking says delivery by Tuesday. I check tracking Tues afternoon, it says "delivered to front door at 1019 AM". Well I was here all day, they did not deliver here. I call FedEx and they first insist it must be somewhere on the property, or did I ask my neighbors. Right, because why, they already know they made a mistake? They didn't believe it wasn't here, but finally say they "will open investigation and call with in 2 hrs". (Not). You can see where this is going. I was later contacted by my POST OFFICE that afternoon, telling me someone had called THEM asking if I had ordered something. Yes that's right. It was delivered at a wrong address. I called the other town resident, yes, she did have my (large) package but did not want to bring it up as she could see it was a gift and didn't want to spoil my surprise. (It is a kid's riding tractor for my son, photo on box). Wow, wasn't my fellow town member so nice? Not so, FedEx.

I requested my package not be left on my doorstep. The 1st notice requires my signature. Upon the 2nd attempt, the driver left my package w/ a neighbor, to sign for, I assume, not my signature. Now legally, it belongs to him. What happened to privacy & customer service. FedEx doesn't care about customer service because I called CS & they told me they didn't need a signature but the first attempt does? I would've been more than happy to have picked up the package than have it given to a stranger. Thank you FedEx. I need to contact the company I placed the order from because I didn't receive my order because FedEx doesn't care about you, the customer.

I tracked my package and it said that it was shipped back to sender because there was a notice left and I never picked it up. I never received one notice so therefore it's a lie. The sender reshipped it and now I track it every day and it said it was at my house at 11 when I was home and it said that unable to deliver because business was closed which is a lie. Then I call right now because they said I could go pick it up today and they say it's not there.

On 11/18/15 at 5:41 p.m. your driver is in violation of criminal trespassing and charges could be filed at this time. Driver is recorded on video, pulling onto drive, comes to 3 ft from front door, while talking on phone, throws package on front door and leaves. Had this driver been caught, the truck would have been blocked in and seized, until driver arrested and charged criminal trespassing and court order to release. Again FEDEX has not got the message and continues to drive on my driveway causing cracks from overweight trucks on drive. At this time, the notice and complaint will be filed with the FCC. This complaint will be copied and pasted on FCC complaint to assure FEDEX has received more than ample notice that their drivers will be charged with criminal trespassing if ever return back to this property again.

A computer manufacturer sent me a box to send in a notebook for service. After multiple complaints I finally got it but so late I had to get a box and mail it myself. The manufacturer did a one day turnaround and returned notebook by overnight FedEx. Waited 13 hours next day. Never delivered and FedEx does not know why. Lost. Stolen? Who knows. Tracking terminated. Add me to those who really despise FedEx.

I needed 200 prints. I was quoted $430+, which was out of my budget. I was then quoted a price of $250 for 150 on cheaper paper and I also ordered a poster online. It was suppose to be done by 4pm. Got a call at 3pm, the order wouldn't "print" correctly so I left work to inquire, since the sample earlier printed fine. Fold and stapling made it off centered. I directed Gabriel ** to go ahead and "print" I will fold them myself.

FedEx was supposed to deliver my package on a Friday. Put a tracker on it and stayed at work 3 hours after I got off work... in the parking lot. At 7:00 FedEx said they tried to deliver but business was closed. Lie #1. Then I called on Monday to find out about it. They are off on Monday for home delivery. So it should be scheduled for Tuesday, right? I've tracked it all day Tuesday only to find that package is STILL at the facility and not even on a truck. Once again, I get off work in 3 minutes and will sit in the parking lot only to have them not deliver it again?

I will never use FedEx again. My daughter shipped 3 packages from Tucson to Nashville. The packages were labeled correctly but FedEx shipped 2 of them to the return address for some reason. Keep in mind I paid to have them shipped. FedEx failed and they actually wanted me to pay again because they screwed up. I took the packages to UPS because I was not going to pay FEDEX twice for their error. UPS got them there in 2 days.

Happened to look at my credit card statement and see that the FedEx charge for an item had mysteriously DOUBLED from the "estimated" charge I paid online for! I weighed my item, used there box, filled in all the information and generated a shipping label. Dropped it off at the local center and then got smacked with a 100% in hidden undisclosed fees?!? This is lawsuit material... I called and there is a "residential" charge, and a "fuel surcharge" and "tax charge"??? ALL UNDISCLOSED. And of course they bill your card after the fact and you have no recourse. I will never use FedEx again. Highly disappointed!! Horrible consumer ethics.

We are a company that does a lot of shipping to customer and to and from our suppliers. FedEx offered us a decent rate to go with them. They have gotten worse and worse with their shipping. The final straw was two weeks ago (Nov. 6) when we shipped to a customer. One of the three packages - a wooden crate of 20x20x18 - was opened, apparently gone through and then when they could not completely close the crate correctly, they packed the entire thing in a cardboard box and taped it up.

We were waiting for our delivery Saturday. The driver placed an attempt to deliver on our door and didn't knock! I have dogs, they didn't bark because he never knocked! I saw the note on my door when I was going outside with my dogs around 10:35 a.m. I called customer service and ask the representative to help me to get my package by picking it up instead and he said that the origination FedEx receiving in my city was closed (at 11:00 a.m) and that it would be delivered a Tuesday! I asked if I could do something else and he said I could transfer the package to be deliver to a closer station so I could pick it up the same Saturday. Well, I waited the whole day to later be told by FedEx customer service that the original service station has been open that day until 6. That they don't know why the representative told me that and that when I request a transfer package it takes around 24 hrs to be done, so that I would still get my package on Tuesday.

FedEx hung my package on our rural fence where dogs could reach the package, rather than use the provided, legal package delivery container. Dogs destroyed my package and product of course, so I filed a claim with FedEx. Which was promptly denied. I have now filed with the BBB against FedEx and I have been doing some reading up. FedEx has an ABYSMAL delivery record and I am told they rarely pay a claim. When you order something online, make absolutely sure the business you order from is NOT using FedEx. If they are... order your item elsewhere!!

Following the shipping notification for my purchases, I saw that the items were being shipped separately in two packages. Luckily they were scheduled to be delivered on the same day and it so happened I was home that day... all day. I live in an apartment building which is on an busy city street lined with apartment buildings. My building is secure with an entry way and a lobby both of which a guest must be buzzed through. The door bell system is also tied into my smart phone so when the door bell rings it registers as an incoming call. By 4 pm when my bell still had not rung, I looked at the tracking info. Imagine my surprise when it said both packages had been delivered at 10:47 am and left at the front door. Now I had already been down to collect my mail around noon and did notice several packages for other residence but none for me so seeing that I went back down to the lobby, the entry way and the front of the building... nothing.

I recently ordered a tablet computer from Amazon which was delivered via FedEx Ground. FedEx Ground damaged the computer by crushing the package as was clearly evident by markings and distortion of the package. Upon this realization, I contacted the seller and was given a Return Merchandise Authorization. I then SAT and waited for several days without hearing anything further. I then contacted the seller who ask me if I had been contacted by FedEx.

I have tried begging the FedEx drivers here in Ga. to please put the packages they bring to leave them on the floor inside my house. They refuse. In fact one gave me the finger. In Florida they are very courteous and they were more than willing to put the packages inside. I use a cane, cannot bend, and I am unable to lift. I feel that Those Drivers should respect people more. I think that FedEx should not be allowed to deliver packages. UPS and the USPS put packages inside for me. It is just the Rude FedEx People That are as nice as the Plague.

My daughter's Straight phone stopped working. They told us they would send us a box to send the defective phone to them and they would send her another phone. They said the box would be here in 3 to 5 business days. Straight Talk sent the box to FedEx 10/13/2015. It is now 11/10/15 and still no box. I have called Straight Talk and FedEx about the box seeing how we only had 7 days to send the defective phone back. FedEx is now saying the box will be here Thursday which is in 2 more days. This is not the first time I have had trouble with FedEx. FedEx needs to be shut down.

Paid $75.00 to ship a small box overnight to be received by 10:30 a.m. When I called, THEY COULD CARE LESS. THEY ACTUALLY OUT AND OUT LIED. They need to go out of business. The package contained medicine I needed and I waited at my daughter's apt all morning rather than being with her in the hospital where she was deathly ill. Then they lied to me about the updated time. Let's get a class action going for consumer fraud!!!

I work for a local architect firm. We had a driver arrive, grab and scan a VERY important overnight envelope meant for UPS. I called FedEx customer service 4 times and each rep assured me that the driver would be back to drop off the package he grabbed by mistake. After 2 hours of waiting after hours on a Friday night, the driver never came. No one could explain to me why each rep gave false information and each one passing the blame to another. I drove 40 minutes to get the package from the FedEx hub without 1 apology. I find this to be beyond, "Very dissatisfied with the experience." I will do everything in my power to NEVER use them again if I can help it, as well as share my experience with others.

Customer service is so pitiful and driver is rude. Never wants to make sure packages aren't damaged. Always says he is not taking them back. Acts like we cant get another service to deliver. Probably would like that. On phone service is no help either. Can't help you because you can't understand them.

I recently purchased an item on eBay that shipped on 10/26/2015. On 10/31/15 it said it was out for delivery. 11/5/15 my package has still not been delivered. I emailed them and they gave me a bogus run around saying they needed all kinda name, address, phone number, what kind of box it was, they needed the part number serial number and manufacturer name. I gave them my tracking number. They said it wasn't enough. Smh. Then I give them whatever info I had about the package. They email me back and say, "We will contact you when we find your package." I hate FedEx with a passion. It shouldn't take 5 days to get a package that's out for delivery.

I am very frustrated with FedEx and the delivery of my order. The East St. Louis facility called me last Friday night (Oct. 30) to tell me the address on my order was incorrect and the driver couldn't find my home (in reality the address is correct). They then said the item would be delivered on Saturday, Oct. 31. It was not delivered. I then contacted Fed Ex chat on Monday, Nov. 1, giving them explicit directions to my home and was told someone would call me about the delivery in 2 hours - I did not receive any call. The delivery was then rescheduled for yesterday, and it never came. FedEx has my phone number and if the driver can't find my home, he could easily call me for directions. I've lived here approximately 30 years; UPS can find my home, as can the mail carrier. I don't want to order online from retailers using FedEx because I don't want the headache of their incompetency. I'm now waiting to see if the package will be delivered today.

The package arrived promptly almost as promptly as the COMPLETELY THIEVERY that came next. If you LOVE to pay hidden fees use FedEx! If you want to deal with the jerks in tax and revenue, the crooks and the scum use FedEx.

Here is my problem and I'm sure no one will do anything about it but I feel I must send this anyway. I set up a pick up yesterday at our warehouse location like I do any other day, whether the customer requests UPS or FedEx. And scheduled my pick up as I always do, then took my package to its normal pick up location, as I always do so that it could wait to be picked up. But when I arrived this morning, the package was still in the same location and had not been picked up. Now this has happened on numerous occasions and no one ever does anything about it, and well quite frankly I am sick and tired of this happening.

This is the return item letter I sent out from an item I ordered from Amazon. Pretty much sums it up. Unbelievable. "FedEx is returning this item to you today. The delivery was stated for 5-7 business days, which I would be back in town for and the driver attempted delivery the next day. I requested that it be sent to a specific location by me to be picked up, the driver said that would be fine. It was then delivered back to their major warehouse for me to pickup. I called this morning to verify that it was ready and they were open and they said 9 am to 9 pm.

We ordered some expensive equipment via Amazon Prime (10/28), which was supposed to be delivered in 2 days (10/30). Amazon Prime was spot on having it shipped. However, they mistakingly chose FedEx ground for the carrier. Package was put on local FEDEX truck at 8:11 am, all the while status stating "out for delivery". At 7:01 pm (actually didn't received notice until 7:20 pm) a "delivery exception" was put on the package. Because this has happened numerous times, I have the phone # to the FEDEX local hub. Line just kept ringing busy. Called 1-800 FEDEX and they told me they couldn't get through either and that the hub would not read their messages until Tuesday.

I ordered a product on 10/28/15 and paid the additional cost of two day shipping. I checked the tracking and the product was received at the local center on 10/30/15. The tracking site stated that the product would be delivered on 11/2/15. FedEx takes four days to move a product within several miles of its destination. FedEx failed to deliver as promised, but I paid the additional cost for two day delivery.

Fedex is THE MOST annoying to deal with! If I purchase an item from a seller who deals with Fedex again, I will cancel my order and go elsewhere. These people need to obtain better communication and learn about how their company IS RUN! PITIFUL!!! The drivers half-follow instructions... simple instructions. Incompetency is a great thing in the U.S. When you follow your tracking and then call Fedex customer service number, the tracking may show and state two different information about when the package is to arrive. The driver that delivered my package about 1 month ago and which was on a Friday, tried to be slick by stating that the "customer is not available". Nonsense; I was home ALL morning AND with my door open... widely open! I called the customer service and they made her a$$ return with my package on the same day to deliver it. Thank you.

I ordered a small wheelbarrow tire from Walmart using FedEx. They shipped my package on time and it was supposed to be delivered on Wed Oct. 28th. Package not delivered, tracking said no one home. I was home. FedEx said package would be delivered next day Thurs Oct. 29th. No package, same excuse. I was home. FedEx said it would be delivered the next day. I told them to leave package in high place. No package, I wasn't home.

I purchased an item of fly fishing tackle from John Norris of Penrith, a large on-line seller in the UK. I was charged 33.00 GBP for shipping to Canada. I was contacted by an employee of FedEx who asked for prepayment of taxes and fees of $80.98 Canadian. I told her that I would be glad to pay these charges when the item was successfully delivered, and that I would not prepay them. I was told that delivery could be withheld if I did not prepay. I was told that if my home was outside the delivery area for FedEx, then the item would be passed to a secondary courier and delivery would be withheld if I did not prepay.

Ordered some things and found out that it will ship FedEx Smart Post. First delivery date they posted on tracking was 10/27/15. On 10/29/15 I called to see why the package was not delivered. I was told that it was in transit. I asked, “How long it took for the package to move 150 miles?” Was told again it is in transit. Next day I see that in is in North Carolina. Called Corporate at 901-818-7500. Was told sorry. I asked why if they knew there was a problem they wouldn't put it in next day and get it delivered. I was told because it was sent Smart Post. I asked why that would make a difference if they had messed it up in the first place. The answer was the same. Sorry it was mailed Smart Post. All the time trying to put the blame on The USPS due to them being the one to deliver it in the end. I WILL NEVER USE FEDEX AGAIN. ALSO WILL REFUSE TO DO BUSINESS WITH ANYONE THAT USES THEM. Let’s see where their sorry is then??