FedEx Reviews

I know my package is going to be late since they've shipped it 200 miles in the opposite direction and claimed it's at a destination facility. This is a common occurrence with this company and I would strongly advise anyone to ship with ANY OTHER CARRIER. This is a very time sensitive order and I can already write that 12 hours before this order is due, I am sure it will arrive late, as per usual with FedEx. I'll be more than happy to change this review to 5 stars if the package arrives in time, but you will never see that 5 star review and you can safely assume why.

I shipped a turntable to someone, FedEx packaged it, they did a ** job and the unit was damaged, although I insured it for $1,000.00 these ** would not do a damn thing about it. I ended up taking the unit back and taking it in the **, I will never do business with these ** ever again, they are the worst uncaring ** in this country.

Late hour no show. No explanation. Tried to contact live person. All I can get is people who don’t give a crap and blame everyone else for them sucking. They steal packages or give them away to avoid doing their job then blame you for not being there for pickup after you take the day off to be there and wait all day.

They might be cheaper than UPS. But they suck. I ordered a lot after Christmas and both packages are delayed for some reason. They couldn't tell me why or when it will be delivered and FedEx waits till 7 or 8 at night to tell me it's delayed. Every time they ship my furniture there is always a piece broken and stuff is scratched or broken and packages go to the wrong address a lot. I hate them.

I'm usually pretty satisfied with FedEx but this recent situation is a bit alarming. The delivery guy is seen on our surveillance footage shaking our parcel and walking away with it even though he leaves a door tag (written by him) that item was delivered at back door. We tracked the package and it also says delivered at the back door. This is unbelievable!

I was at home waiting for the FedEx shipment to arrive today with all my windows open and all the lights on. The driver maybe stopped for ten seconds, didn’t see a convenient parking spot and drove off saying the customer wasn’t available. I was running after the driver trying to flag him down but he took off going at least 40 mph on a residential street. I was already on the phone with customer service when I got the text message saying I wasn’t home as I stood in my front yard. I’m terribly disappointed in the lack of follow through and ethics in this company at this point.

I ordered an electric guitar and it has been pended three times and one misdelivered. The package is late a week. I'm still not getting my package. And they are not showing the reason even though I asked 5 times by chatting and phone calling. Now I believe FedEx or the delivery guy wants to play with me. Hey FedEx, are you full already? Then now is the time to be hungry. Never use **.

I shipped a new cell phone I bought worth $700 using FedEx. My package never made it to the recipient as it was stolen by a FedEx employee while in FedEx's Perrysburg, Ohio Facility. My package was in FedEx's Perrysburg, Ohio facility for 5 days before the online tracking information stated the package was damaged and could not be delivered. I was never notified by anyone at FedEx regarding the missing package/contents and spent a lot of time trying to understand what happened and getting FedEx to help me find my phone.

I really hate dealing with FedEx at all. They've got to be the slowest carrier. 4 to 5 days to get a package. It takes USPS to get there in 2. Sorry and USPS is cheaper. Cheaper faster more efficient. So done every using FedEx again.

Worst delivery system ever. A driver just comes and leaves a note where to pick up the package. Doesn’t even attempt to ring the bell of try to call the phone number. I was waiting for my package, this package has a check with big amount that I am supposed to pay for my surgery. Now because the job wasn’t done right, I have to cancel my surgery and still be in pain.

Delivery is always late, and if it is wet no delivery at all. Waiting on a shipment that was shipped on 12/26/18, now 1/9/19, still in FedEx Center. Weather has been wet, so they won't drive thru a water puddle. Have gotten shipments from UPS and USPS, no problem. This is a sorry shipping service, don't use them if you want to get your orders. This shipment is only covering about 200 miles. I could walk there and back in this time, besides this is a prescription dog food shipment, that is needed for my pet. Really don't need it anymore, but I have already paid for it. Can get from Vet. for about $2.00 more. Why do business with a sorry ** service like FedEx?

I have had two packages from Amazon to be delivered by FedEx. Never came and driver says “delivered on front porch”. Then I ordered a swing set for my grandkids. Delivery date said Jan 8th 2019. Never delivered and no call from FedEx. Had someone go to the house to wait for the delivery. What a bummer and a waste of a day. Had to call the place it was purchased and they are trying to track down what happened. Last year I mailed a check with overnight delivery for a donation. FedEx said they delivered but cameras at the house tell a different story. Driver even swore they went back to the house to verify that is where they delivered. Haha. 3 days later a man brought the envelope by and he lived in a totally different neighborhood and no similar name for the streets. Getting help from FedEx was absolutely worthless. I wish Amazon and online stores would let consumers pick which delivery service - it would NOT be FedEx.

Many times the driver does not even bother to buzz me, he just leaves a tag for a pickup location which is a mile away, in this rainy cold weather it feels like 10 miles. Why can't FedEx management train their drivers to be better when in such very competitive market. I had no choice of what the seller chooses to deliver their products, but I will never myself choose a FedEx.

I live in zip code 10001, and don’t understand why the FedEx in my area is so poor. At least 3-5 times in the 3 years I have lived in this building, I’ve gone downstairs to find packages on the ledge with a completely different street address. Once I ordered perishables from a meal delivery service; the driver delivered it to our counterpart address number - one avenue across town. By the time their doorman figured out how to get a hold of me and ask if I wanted to walk over and pick it up, it had been at least 2 days and the items were spoiled.

FedEx used to be slightly better than United Parcel Service (UPS)! But year after year they prove to be getting worse. I haven't had a package delivered on time or without an issue in past couple months! Horrible delivery times and they keep sending to the wrong hub which delays my package but 3 days! They can't get it right for some reason. I'm going back to DHL and UPS at this point. Their loss.

Delivery notification left at delivery address is not specific. Delivery agents need to be more specific of who the package is for, especially apartment buildings! - on the "Package status door tags." Peace!

We waited...then we seen the truck drive by. No call or nothing. We thinking maybe that wasn't our truck. But hour later we looked at the tracking the date has been changed hours after we seen a truck pass by. So upset. We need the product for business purposes. So upsetting! NOW LOOKING AT THE REVIEWS I'M AWAKE AND WILL DEFINITELY MAKE PEOPLE AWARE.

If it continues, I will no longer do business with Sam's unless they change carriers.

My profile specifically states to not leave packages at the doorstep of my apartment, but to deliver them to the leasing office. If the package doesn't require a signature, they continually just drop the package off for anyone to steal. The leasing office is easier to find than my apartment, so I don't get it. I need to change it to deliver to one of their satellite pickup stations. Complaints don't do any good. And apparently neither do bad reviews.

12/5, 48 hours go by, no call. They say to check with neighbors and a claim can be filed if need be. 12/8. I try and initiate claim and I'm told that I cannot while an investigation is ongoing. 12/12, I call to follow up on the investigation and I'm told nothing is going on. I need to have the seller file a claim. I contact seller to file claim. 12/20, after 6 business days no news. 12/21, supervisor tells seller they are still investigating. 12/28, FedEx tells me a letter has been sent to seller. They can call if they would like info sooner. 1/4, I call seller to follow up on the outcome of claim and they tell me it has been denied. FedEx refuses to give them a reason why! Nobody has taken a statement from me during this investigation. I also have not been given any information.

Twice for the past two weeks I experienced what a nightmare FedEx can be! Considering how much they charge, I find it unacceptable! Last week they came up with an excuse that my area was under the so-called delivery restriction, which was not the case. They just didn’t want to deliver since some businesses in the area might have been closed. However, it was not a holiday. That’s how they save money, I guess. This week another package, another issue and more blatant lies from them. They simply decided to mark it as “business closed or customer unavailable”, while my office was wide open with both receptions working as usual.

Received 2 emails stating my packages would be here by the end of the day January 2nd. I called 1-866-393-45852 spoke with Russell, who transferred me to Brenda who did not understood English. Who advised me to call back tomorrow if I wanted to speak to someone in the USA. I went twice on chat the second rep Shaina ** was unable to help me and was a little reluctant to give me corporate phone number and who to speak with. No more FedEx. Strictly UPS from this day forward.

Paid for 2 day shipping and it took a week and a half. When asked to refund my money they came up with every excuse in the book as to why it's not their fault. This isn't the first time it's happened with them, just finally got tired of not receiving my packages on time. My opinion, order through any other shipping company besides this one.

I’ve ordered packages from Chewy on multiple occasions. First they were delivered in front of my door. I live on the second floor but the last 4 times the delivery person has put my packages where anybody could steal them and not up at my door because according to him it’d block the walkway which is a total lie. He is just lazy & needs to be fired.

I had ordered from Best Buy a gift. My home has cameras set up for alerts and such. Fed Ex stated my packaged was delivered at 10:30am on doorstep. I called to complain that I had not received my package on doorstep. They said they needed to set up a claim and had 24/48 hours to respond. I called back so I could get claim number and they did not even show a claim. At that time the representative set up a claim number and gave it to me. I called back 24 hours to see what was going on as to no one called me. Said it was still under investigation. I asked for supervisor at that time. She said someone would call me tomorrow. They were off that day. I put up a post on my neighborhood Facebook to ask if anyone saw anything.

The rep on the phone asked details of the package's contents while I was trying to arrange delivery. It was a personal product and not relevant to delivery! Then they delivered it to my next door neighbor who signed off for it without ID.

Without getting into the full backstory, I have been waiting on a FedEx delivery for two days, partly because of the New Year holiday. Finally my package was rescheduled for delivery today, by 10:30 AM. The apartment buzzers in my building have been nonfunctional so I left a note on the vestibule door, asking the driver to call my cell.

January 2, 2019 at 11:00 a.m. this happened. I do not have a FedEx account so I used "new user create one time shipment". I plugged in all information, including my debit card. Gave me three errors messages when I clicked submit. FedEx deducted money from my bank account even though I did not receive a label because of error message. So after 20 minutes of talking to 3 different people, I was told to call the revenue department which I did. Turns out debit cards are not allowed as payment, but yet they put holds (the cost of the shipment) on my bank account which will be credited back within 2-3 business days. What if I didn't have that extra money?

FedEx lied and said they made a delivery to me Monday 12-31-18. This was a flat out lie. I was at home in front of my house at the time of the delivery on a phone call walking my dog right in front of the house. There was no FedEx truck on my street. They have lied numerous times about my packages. This is ridiculous.

Package shipped Dec. 20th. FedEx emailed me that it would arrive Dec. 27, and we waited for it, then they sent email it would arrive Dec. 28, and we waited. Then they sent email it would arrive Dec. 29, then email it would arrive Jan. 3, then email it would arrive Jan. 7, then they shipped it away to the wrong province. The package was here in Toronto area of Ontario, and then they actually shipped it off to Calgary Alberta.

The program keeps thinking I am someone else. FedEx says it is run by a third party but will not identify that party or how to contact them. It won't reset password. It won't recognize username and password. It asks wrong identity questions. It asks me to identify people that I don't know and places I have never lived. There seems to be no way to fix it. NO ONE AT FEDEX CAN HELP WITH FEDEX.COM.

I was expecting a package last Thursday 12/27/18. The delivery guy came and left a note on the front gate saying he wasn’t able to ship it. I called same night and rescheduled the delivery for next day Friday 12/28/18 and authorized to leave the package outside next to my apartment door. The next day comes and I’m AT HOME waiting for my package. I went out to the store around 12 pm and I see another note on the front door as there was an attempt to ship the package. No one called. No one knocked on the door. NOTHING. I’m calling FedEx customer service again letting know what happened.

The lack of utter respect and integrity is out the window and has gone beyond measure. I've been waiting for a delivery that required a signature since Thurs., Dec 27, 2018. The driver came and left a tag on the door while I was here. I'm not even sure if they even knocked on the door. I didn't know that they even came until I opened the door for some air later that afternoon, when I saw the tag on the door. I called and was advised that they will be back tomorrow between 10:00 am and 4:00 pm. They would not give a shorter window of time. I also signed up for a text message and email notifications (for status).

What a joke. Unfortunately, LuLaRoe switched carriers from UPS (which was awesome by the way) to FedEx. I can only assume they did to save pennies because they certainly didn't do it because of their stellar customer service because it is the worst I have ever seen. I am surprised this company can continue to stay in business.

I paid extra for the 2 day business shipping. The package was 3 hrs away. So I'm expecting 2 days but no after 2.5 days no big deal I figure they will deliver it on Saturday. Nope apparently the package is in a city 20 minutes away and they don't deliver on Saturday. However their cheaper option when they give it to the USPS they deliver on Saturday. So if I paid less money I would probably already have my package by now.

FedEx managed to lose my passport, birth certificate, and social security card ALL IN ONE PACKAGE. Right before I was suppose to start my new job, DO NOT TRUST THEM WITH ANYTHING IMPORTANT. They will always mess it up.

I had a package from Mercari ordered. FedEx takes it to the wrong house. I call them, they say the sender has to open a case. I tell them I have 2 more packages coming, will they tell the driver/delivery person they took the last one to the wrong house as one of the packages coming is an antique and not easily replaceable. They tell me they will only contact the driver to inform them of their mistake after the sender of the item contacts them to open a case. I evidently do not matter. Terrible service. Hey FedEx how about you change your name to FugUps, it fits you better.

I’ve been at home waiting on multiple occasions for multiple different deliveries and whoever my driver is has failed to ring the doorbell or even knock at least 4 times. I know they come to my door because I always have that annoying door tag so I don’t understand why they won’t just press the doorbell.

I had a package on my doorstep that UPS was supposed to pick up. The FedEx driver delivered a package to my house (that was not even mine) and took my package that was clearly labeled UPS. After many phone calls, they first claimed that they had my package and they were waiting for UPS to pick it up. When I asked that they send it back to me, they said it wasn't there anymore and UPS must have picked it up. (Of course I called UPS and they said that they didn't, and they wouldn't do that). When I asked to file a complaint, they said they couldn't because they didn't even have a record of the delivery that was made to my house! Long story short, their driver stole a package from my front porch, and they are covering it up claiming they have no record of a driver even coming to my house. I would never use them to deliver any of my packages.

In the past several months I shipped a $3, 000.00+ Telescope that FedEx packed and they STILL damaged it. I shipped two identical oxygen pumps, FedEx damaged BOTH of them, ignoring the CLEAR instructions on the box, finally I shipped a coffee grinder with a metal base. THEY BROKE THE BASE! I filed a claim, they write the check to the wrong person and here I sit 35 days later still waiting on settlement. FedEx executives hide behind their minions, the CEO has NO TELEPHONE, NO FAX MACHINE, NO EMAIL, and NO ADDRESS... Imagine that. NEVER AGAIN!

I paid 200 USD for freight of one boat chair from Shanghai to my home address in Bali, Indonesia. Now they holding the package and claim I have to pay more for delivery to my door. Scam company, stay away from FEDEX!!!

FedEx sucks!!! They charge you overnight delivery fees and when they can't make an overnight delivery they don't give you a lesser shipping rate! Too many times. To make matters worse they don't tell you that your shipment isn't going to arrive as scheduled! Just changed to pending status. Had to call and talk to someone to find out what was really going on. What is the purpose of all this stupid tracking if they aren't going to tell you the truth! Totally BS! This should be considered theft on their part!!!

FedEx LIES! First their online rates are way less than what they charge you if you take the package in. Secondly their customer service states that ALL prices are subject to change once it arrives at its destination. All supposedly stated on the site somewhere- but certainly not obvious nor was I told this in the store when I took the package in. On top of that their rates, shipping & email support sites don’t even work consistently &/or without crashing on an iPhone. These people are slimeballs!

Thought they would be faster than USPS as I heard they were always on time. Total lie. Was supposed to receive a package today and it randomly updates that it won't come until tomorrow. So now another day I have to wait around for their slow incompetent selves! They ruined my day. Terrible delivery. I wish I'd chose USPS.

I left door tag so package could be left twice, didn’t happen. Spoke to representative told they received door tag but driver wasn’t comfortable with leaving package. Spoke to manager at FedEx center via phone and I was told my package was attempted 3 times for delivery and he asked the delivery driver to deliver my package and he said no. I’ve never heard of a worker refusing a direct order for a manager. If I refused a task from a higher up I’ll be terminated from my job. So now I have to pick my package up from Walgreens due to miscommunication amongst your company. Total disrespect and lack of customer service on all levels. I’m dissatisfied with FedEx, I’ll never ship with you guys ever again.

Delivery exception for some tires purchased through Walmart. Tracking status shows the tires were on vehicle for delivery at 07:46AM, last status of the day at 12:15PM was delivery exception... What is this man, deserve 0 stars but apparently the minimum is 1.

I usually use FedEx thru eBay or Reverb when shipping guitars to my clients. I decided I needed my own account and signed up. I made sure the amount it was worth was listed on the form but they now said I didn't ensure it. I REALLY DID! I Shipped my first package from my office then brought it to the FedEx here in Thousand Oaks to drop off. My customer called a few days later and says he didn't get it and a week went by still no guitar. FedEx gave me a case # and I thought all was done by them. IT WASN'T! When I called again they said their contracted driver doesn't recall what happened to it! (The driver stole it!) File a claim. OK.

I'm so disappointed with my FedEx experience. I tried to have a package delivered to my apartment complex and they left a note at the door of the leasing office after one attempt saying they already tried three times. Since I don't usually walk by the leasing office, I didn't see that note until it was too late. They then sent my package to overgoods, and when I tried to call to get it back, they said shipping would be $30. Mind you, this is a small package with nothing but a used jacket inside, which I had bought from someone for $20. So this wasn't even worth the price of what was in the box, and eventually I had to just throw up my hands and say I'm unwilling to pay that price. So I lost the jacket, the original cost of shipping, and all the time trying to talk to them. Most companies will cover shipping back as a one-time courtesy or have something similar, but not FedEx. I will never use them again. :(

We were waiting for medication for patients. The company only uses FedEx. One of my dogs is recovering from eye surgery. All my dogs are trained service dogs. This one is the youngest and not yet certified. I am still working with him. Since surgery he is in a cone that extends several inches beyond his snout (protecting his eye etc).

Just like thousands of other people telling their story online, I've had a couple reports on package delivery statuses falsely claim "customer not available." It sounds like they do this when they can't attempt delivery for being too busy. But then no one can dispute it and attempt refund, and it looks like a very common practice in FedEx across the country. Pretty shady, in fact it pretty much qualifies as fraud.

My friend in California mailed a package of the same size to Pennsylvania on Thursday, Dec. 21st (2 days later) using USPS Ground. It arrived on Monday the 24th just in time for Christmas. She spent $13.95. She has yet to get my package. It says that it will be delivered on the 26th. After Christmas. This was my first time using FedEx. And my last. I wish I had read the reviews before using them.

I have purchased a gift and the company uses FedEx for delivery. Ok, fine. I live in NJ, the item was set to arrive late on Christmas Eve. I have tracked the package and it arrived in Newark on Sunday night at 9:30pm. I said ok should be out for delivery by tomorrow night, it's in New Jersey so that's good! I just looked and the tracking updated that it left Newark at 11 pm and it's now in Memphis TN!!! Are you nuts FedEx?!!! You had it so close and now it's in a different state which makes it deliverable after Christmas!!! I wrote to the company and will never buy anything from anywhere with FedEx. The worst company in the world when it comes to this!

'Attempted delivery' 3xs on a day when I was home - ALL DAY! My son won't have his present until after Christmas and I don't even know where the package is! Could be at the Post Office? It's unclear as to where it is now.

I placed my order on the 12/16 for express delivery. Right now is 12/24 and I still didn't receive my package. FedEx just keeps saying that the customer is not available when I am at the shipping location the whole time 7/24. When I contact the customer service representatives they work like robots, repeat the same useless words all the time, not offering a solution or anything - just repeating that the delivery should be made on the 12/26 when the package suppose to arrive four days ago. Learn a lesson, never use FedEx again would make your life better.

Through this experience I learned that FedEx has two types of drivers, those that are employees and others who are home delivery agents acting under contract. These drivers have no benefits and are temporary. This is likely the reason my family's Christmas gifts have been lost. The driver signed that the package was placed in a locker, yet no locker is large enough to hold a box 20x20x20. The office at the apartment complex logs packages that are delivered and the gifts never arrived. If you open a claim, the agents will ask you to allow them two days to investigate. I learned that if you honor this request they close the case and refuse to talk to you. Never, ever use FedEx.

On 12 4 2018 FedEx driver delivered my Walmart PS4 approximately 1/2 mile away from my address. He left it somewhere in the "900" block of "water Street" per the local FedEx office. I live on Market Street, as was marked on box from Walmart. Walmart required a SIGNATURE, he allowed someone to forge my initials. We notified the local FedEx office of the nondelivery to my address and told us it was on Water Street, however no effort nor any contact was made about our package. I am still being billed for the PS4 by Walmart and someone else has my PS4. No investigation, they tell me Walmart has to initiate from their end, but they are telling me to do it and call the police.

Placed an order on November 27th for two shirts and two pair of pants from Academy Sports + Outdoors for a Christmas present. Received one shirt within a week. The rest of the order could not be traced after December 6th. Notified FedEx and Academy. Academy reshipped another order of one shirt and two pairs of pants. Again, received one shirt within the week. Again, unable to track the two pairs of pants through FedEx. Called and spoke to a FedEx representative. She said someone would get back to me by the end of the day. That was last week. Still haven't heard. I have not had a problem with UPS or USPS shipments. Why do companies continue to use FedEx to ship? I will be inquiring from this date forward as to which carrier the company uses before I place an order with them. If they are using FedEx, I will not purchase from that company. Delivery and customer service is unacceptable and unreliable.

Should offer negative stars. FedEx delivered to wrong address. Who knows where it went. They just mark delivered and go on their merry way. Will not order from anyone that ships with FedEx. Two days before Christmas I doubt I will ever see it. Merry Christmas.

I ordered a package on 12/18, scheduled delivery 12/21 then for no reason 12/22. I was at home in my parking lot. My mother inside the house even. I got the text "unable to deliver". I saw no truck and there was no tag left. I asked them to GPS their truck. No! Allow me to pick up my package. No, I can't even pick up my Christmas present until 12/26! They are horrible losers and will not deliver anything. I will never order from Best Choice or anywhere that ships FedEx ever! I'm without my daughter's drum and no one cares!

Wow, skimming through this page, I failed to notice a single review above one star. Except, not so much WOW, because I'm not really surprised. I received an email yesterday saying my package was delivered, except it wasn't. I called yesterday and was told the delivery agent left the package at the front door, then took it back for fear it would be taken; he also said the delivery person wasn't sure of the apartment number, except there is no apartment, I live in a single family house with a single doorbell. The representative told me they would attempt to deliver the package today, except they don't deliver on Sundays apparently. I called again today and was told the reason my package was being held was that FedEx needed to confirm my address. I don't even know where to begin with any of this. But it is inexcusable. The service is simply AWFUL.

Updated on 01/26/2019: I was told FedEx attempted delivery but no one was home. I have video surveillance. No delivery was attempted and 3 people were home. No door tag was left. When I told customer service about the situation, I was told that they would deliver the next day. Surprise! A no show and a second "delivery exception." I called the merchant, cancelled the order, and ordered a similar item from a store that uses UPS. My order was delivered 2 days later. I will no longer patronize any merchant that uses FedEx.

Aside from the lies about delivery times, lies about when or where a package will be available, etc...; this company has no semblance of a customer service protocol. No “how can we make this right”, ever. And the offenses are countless. Poor reviews and low ratings for FedEx are plentiful. One star is one too many.

I would give no stars if they would let me. I ordered a Christmas gift from Walmart that was suppose to be delivered on 12/22/18. The status showed my package was on the FedEx truck out for delivery at 4:47 am on the 22nd. The Humboldt TN FedEx station is about 25 minutes from where we live. I waited all day to receive my package, about 7 pm the tracking status showed my package was now pending, no delivery date. I called FedEx and was told that there was a glitch in their system and I would get my package. Guess what?? No package was delivered.

I sat in the house all day waiting for the delivery of a wrought iron mailbox - at 5:30 p.m. I called FedEx - they told me driver attempted delivery no one was home. Not true - not only was I home - I left car in driveway - waiting all day ----- if he was here where was his card. I offered to go to pick up my package - at Ortiz (which is notorious for a bad area) - driver came in 6:15 p.m. I was told the office was closed. I now told them to deliver my mailbox on Monday to Walgreens at 4 PineIsland Rd. Gave Walgreens the ** number. I'm livid because this is the 2nd mailbox not delivered to my home. I was told they left said mailbox --- hiring drivers without integrity is not a good thing - I wonder if my mailbox was sold. How rotten can people get. This company just doesn't care about customer satisfaction - or their lying drivers. How they can employ such men is beyond my wildest dream.

I place an order with Walmart 12/19/2018. Delivery date 12/22/2018 I was waiting on this package. I check the status this morning. It said it was out for delivery. I got a status update saying exception customer not available business was closed. I called FedEx customer service. She was trying to say they attempted delivery, I told her there has not been any attempted delivery at my address because I’ve been here, and no FedEx trucks been out here. The Customer Service Agent has supposedly contacted the dispatcher, the customer service told me that the dispatcher would contact the drive to have them come back to my address for delivery. I confirmed the address with the customer service agent.

I purchased a TV from Walmart because I was convinced about their 2 day shipping scam. I ordered it on December 12 and it was supposed to arrive on December 15. However, when it didn’t arrive last Saturday I requested it be delivered between 5-8 pm because it had been rescheduled to arrive on 12-18. I would have been at work and I wanted to be at home to receive my package. I’ve been wasting my time rushing home every evening and rearranging my life around package that has yet to arrive. I called today and now they have “a case” to investigate the whereabouts of my package. My package has been supposedly sitting inside a FedEx vehicle for days. I guess the ??? will be right on time for Christmas??? 2019. Thanks FedEx.

I order an item from Walmart to be delivered by FEDEX. Was notified that package was delivered but that was false. No item was delivered since I was home and no one from FEDEX came to my home. I contact FEDEX and am told the package was signed for by someone other than me when it was delivered to a local Walmart. FEDEX says they will retrieve package & redeliver. After several days, online chats and hours on the phone, still no package. Then FEDEX said they delivered it to me again. Still no package. I ask for proof of delivery & there isn’t any. I ask for a direct number to call & follow up so I don’t have to go thru 3 reps and waste more time. Told the 800# was my only option. Still no package. Poor customer service response. Why should I be out the cost of my purchase when FEDEX delivered to the wrong address?

Called the Amherst St., Nashua, NH, office to report that a very large package was erroneously delivered to me. Dialed "9 for all other questions." Got a recording. Was on hold for a moment. Got Kristin who told me that she is in the print shop and couldn't help me. Transferred me to another number. Held for 5 minutes. Hung up. Called back. Went through the same process. Politely told Kristin that I didn't want to hold again. Asked to speak to someone who could help. She turned me over to her supervisor, Helen. Explained my situation.

If I could rate a negative 5 stars I would! I have yet to get a package on time with FedEx. They will give you delivery dates and times and never show. Wasting your time waiting for it. NEVER had a issue with USPS or UPS, just sorry FedEx service. Do yourself a favor and choose anyone but FedEx if you want something delivered on time!

We live in rural Missouri and our home is 1 mile from the state highway on a well maintained but gravel county road. FedEx has just now decided not to deliver to our residence even though they have done so in the past. UPS always delivers as does e.g. large orders from Lowe's. So the decision is not based on the difficulty of the road - just FedEx not wanting to fulfill their obligation of home delivery. Instead they now leave our packages in the dirt on the side of the state highway 1 mile away.

Ordered some last minute Christmas gifts from Amazon and paid extra for one-day shipping. They were supposed to be here today but lo and behold they weren't and now I'm supposed to wait until AFTER Christmas to get them, makes sense. But the worst part is that they didn't even make an attempt to deliver my stuff, on tracking it was marked as "out for delivery" at 6 AM then after waiting at home all day for my package to arrive the tracking changed to "arrived at facility" at almost 9 PM. But according to the tracking it arrived at the FedEx facility at 6 PM, weird according to Amazon and FedEx's website they deliver as late as 8 PM.

While most of the country will celebrating Christmas on Dec. 25, 2018, due to the incompetency of your organization my 3 year old granddaughter will not be celebrating the arrival of her gifts from Santa. I ordered a Kids Kraft Korner Kitchen through Amazon and a third party seller on 11-28. It was guaranteed for delivery on Dec 6th. However it was not delivered and status was changed to December 10, I have looked at your website and talked to your representatives, supervisors, and customer care advocates every day and more than once a day, and was assured it would be out for delivery the next day.

My review is based solely on my experience with my shipment to my in-laws in Mexico! I went to ship my package on 11/30/2018! I was asking if there would be any problems with my shipping the items. The FedEx employee might not of been trained on shipping international but anyone that falls back on FedEx for not giving their employees the proper training. Anyway to cut it short I paid $293 to ship to receive by Dec 6th and they went to check on the package and were told there was a hold up. We would need a customs broker to get it and we checked into a broker and found out we would have to pay another $1,000 to receive items. Not even worth it.

Package was supposed to be delivered by overnight mail to my house on December 21, 2018. My tracking information stated it was out on the truck for delivery. After going to check for it multiple times and it being almost 9 p.m. I decided to call. The lady I spoke with at FedEx told me the package would not be delivered until December 24, 2018 end of business day. She stated that "If I wanted the package earlier I would have to drive and get it from them." This is not the first bad experience with FedEx. This is just the latest. Stay away from this company and stores like Neiman Marcus who use them. All my UPS packages arrived on time!

FedEx has hit rock bottom and needs to go out of business. Expected delivery on 12/20 per their tracking system. Scanned on truck at 8:00 AM, after waiting all day it was returned back to their facility at 8:48 PM. "Shipment exception delay beyond our control". After numerous phone calls and promises to call me with an update, they scanned it again at 8:08 PM 12/21. No calls were ever received from them. Still has delivery date as pending and same message. I paid extra to have this deliver with 2 day express. Now going on 4 days and hoping I get it before Christmas. Prior to this I had 2 different shipments with liquid that they busted. I finally gave up. If I can avoid it I will never use FedEx again. Amazon Express, UPS and USPS here I come. Look forward to short selling FedEx stock.

Can't even track the number of times that my package was on the vehicle for delivery and they ended up going back to the depot and never delivering my package. All because we are too far away from the depot and the driver doesn't want to get stuck out late. This time the package was supposed to come today 12/21 and now I have to wait at least until Monday 12/24. I needed this item before that date. Complained to Amazon about Fedex's poor service in our area and they promise it won't happen again. I won't hold my breath.

Mulitple tracking emails sent: Tuesday: On truck for delivery by 8 pm. Tuesday night: Delivery rescheduled for Wednesday by 8 pm. Wednesday: On Truck for delivery by 8 pm. Wednesday night: Delivery rescheduled for Thursday by 8 pm. Thursday: On Truck for delivery by 8 pm. Thursday night: Delivery exception. Local weather prevented delivery. (Note: It was raining. The big brown truck did not have any problem getting here.) Friday: On truck for delivery by 8 pm. Friday Night: Delivery Exception. Local weather prevented delivery. (Note: It was raining. The big brown truck did not have any problem getting here.) Delivery rescheduled for Monday, Dec. 24th by 8 pm. I live on the side of a foothill and I know the delivery drivers do not like to come here. This has happened before but from now on I am going to request in the notes portion of an order: DO NOT SHIP BY FEDEX. Service to this area stinks!!!

All they do is promise but do nothing. Have waited all day for an overnight delivery that should have been here at 10:30 AM. It is now 6:00 PM and no package. I called and was told they have no idea when it will be delivered. Of course they accepted the payment for next day. Too bad they do not provide that service. GO WITH UPS. They are dependable.

FedEx terrible service. Lost my package and claimed it was delivered. I was at my house and no one knocked the door or rang the bell. My phone didn’t receive any calls from any FedEx drivers albeit my phone number is noted on the slip. The driver signed (which is a Fraud) to finish his part!!! There is no proof but the driver’s signature that the package was delivered. Don’t use #fedex if you want your package delivered! #boycottfedex

My passport was to arrive by 10:30 am guaranteed on 12/21. At 12:05 pm, I was told that the driver was running late by 2 hours. I tried to contact the location and driver through FedEx customer service rep but received no feedback. At 5 pm, I had the following options from customer service a) package may be left at front door if arrives, b) possibility that driver may not deliver today at all, c) I can pick it up at location before 8:30 but they can't tell me a time by when driver is done with delivery and returns to the station.

I ordered an item that was shipped 198 miles away on 11/29/18. I was supposed to receive my package via FedEx no later than 12/7/18, seems a bit long for a four hour trip but I could live with that. I tracked my package via tracking number provided and found that my package apparently decided to take a vacation and see the different states this fine country has. It started in New Jersey to Pennsylvania to Illinois to Minnesota, back to Illinois back to Pennsylvania back out to Minnesota back to Pennsylvania to Illinois to Minnesota to Wisconsin and back to Minnesota where it currently sits.

FedEx driver unnecessarily accelerated full throttle out of my driveway greatly damaging my asphalt millings. I personally witnessed the incident. Thanks so much for your very unprofessional behavior from an unprofessional company.

I paid expedited shipping to have something here before Christmas. It was supposed to be here 12/19. However they are now 3 days late and the driver has had my delivery on his truck since 12/19 and still can’t be bothered to leave it on my porch! ** FedEx. When I order something else, if FedEx is going to be the carrier I won’t purchase it! They need to learn how to have prompt service!

Updated on 12/24/2018: First package from FedEx, I finally picked up at their facility after 10 days of phone calls to them. Waited an hour and a half at the facility before they finally found the package. Two days later, I was to receive a Christmas package from my mom, but it hadn't arrived, so I called FedEx and was told the package was lost and my mom should file a claim. I only had two deliveries from FedEx this Christmas season, and they botched both! No problem with UPS deliveries, and USPS delivered on the Sunday before Christmas to make sure Christmas gifts from my sister got here on time. FedEx should receive no stars if that were possible on this site, and I will research future shipments to be sure they are not supposed to be delivered by FedEx since I know I either won't receive them or will have to endure their lack of customer service.

I was supposed to receive a package via delivery from FedEx the week of December 12. As of yesterday (December 19) I still had not received it or heard anything. After checking the email from the company that I ordered from, I found the FedEx tracking number. According to their tracking, there were three "attempts" to deliver and I use 'attempt' very loosely because they stated that the address was incorrect. My address was indeed correct and easy to find. The fourth day, the tracking stated "Delivery Exception: Awaiting additional delivery information from recipient". Well, I am the recipient, but I never received any communication regarding this - no phone call or email - nothing.

I had an important shipment sent to me next day air. It cost me $35 dollars to ship. Followed the package to my neighborhood via the live tracking app and all of a sudden it showed delivered but no package was at my door. I walked the neighborhood looking for the package to no avail. Call FedEx and they had no idea where they left the package. If you have something important to ship you are taking a big chance with FedEx because apparently the drivers are unable to read an address.

A package from FedEx was delivered to my house while I was at work. I received a text from my friend he had stopped by my house and there was a package on the porch and he brought it into the house. I didn't get home till late that night and didn't have a chance to examine the package. The next day when I got home from work there was a note on the door from FedEx saying something about a package, much of the note was scribble (put on the door 2 hours before I got home from work, I have cameras). About 5 minutes after walking in my door there was a pounding on my front door, which I didn't answer, but watched on the camera a women standing outside my door pounding on it.

FedEx picked up a parcel at a Barrie store on December 5 to be delivered to my home in North Bay. It has now been TWO WEEKS and FedEx delivery status is still "pending at Barrie location". I followed up with the store and with FedEx 3 times: FedEx excuses are always the same: Canada Post strike and high Cyber Monday sales causing delay BUT it has been TWO WEEKS... The distance between North Bay and Barrie is less than 3 hour drive. Totally unacceptable.

I received notification Monday and Tuesday that there is a delay in delivering my package due to bad weather in Ashland, VA. I live 30 mins from that location, the sun has been out all day. I called FedEx and was told that a manager will call me back, I have not received a call Yet. This company sucks!!!

Had a furniture piece delivering to me on Tuesday the 11th. I'm never home so I took a day off specifically for this delivery. It was not delivered on that day and changed status to "Pending". It's the 18th today and the status is still "Pending". I called customer service - was on hold for a very long time, then a guy who barely speaks English picked up the phone. The only thing I could properly make out was that they had some sort of delay with lots of their shipments. I asked what would be at least the approximate delivery date and he could not even answer that. I will now rather pay extra for a delivery service that is NOT FedEx.

We were expecting a shipment of wine from Italy and were sent a total of five tracking update messages from FedEx. They failed to deliver on all five! I called their customer service number 8 times to try to get the exact day the cartons would be delivered (signature was required). We even pushed our vacation back a day waiting for the cartons... but no, they failed to arrive. I am beside myself how a freight company can be so incompetent and uncaring. When the cartons arrived unexpectedly today the driver was a real nasty guy and refused to carry the heavy boxes to our door. He never asked for my ID... so much for signature required. Unbelievable! We have never had a problem with UPS and always use them. Guess we'll have to ensure external vendors do so as well. Well, Merry Christmas!

I ordered a charger from Samsung and on a Tuesday received a mail that said the package was delivered at 12:49 pm. I and everyone else were in the office the whole day and no FedEx came to deliver a package. I called FedEx 3 times inquiring about my package and was told too many different stories by their representatives. They said that the office suite number was not put on the label so the delivery guy left the package at the front door. Mind you, this is a multi-complex office building. There are many offices in the building and each office has a suite number for their mail, which I clearly included in my delivery address when placing the order on the Samsung website. So I do not understand what front door they are referring to.

Package was supposed to be delivered Friday but they didn't even attempt to deliver the package. Went straight to 'Pending Pickup'. Called them several times and every time they told me they'll have it shipped Monday but the packages stayed at the warehouse. Was eventually able to speak to their manager who told me that I'm lucky that they even know where my package was since they lose packages often during the Xmas season and I should just pick it up from their warehouse so they don't lose it. Wow. This is why I have a note when I buy online that my packages not be sent by FedEx. Wasn't able to do it for this package since they had a free delivery offer. I didn't have to pay the $100 shipping fee but FedEx got paid nonetheless but they still fail to deliver as I expected.

My business partner ordered a brand new iPhone for me (my business) and sent it two day delivery via FedEx. The day it was supposed to arrive, it didn't, then the next day, still no delivery. On the third day I called to find out where it was because when I looked online it says that it was scanned at a location but no other information available. They said it was scanned but that's the last they heard of the package. They opened a case number and they said they would have someone call me that day. Surprise, no one called.

After waiting a week with the package on the truck and either "delivery not attempted" or "delivery exception" I ask my friends about Fedex problems. My neighbor says the FedEx truck was at my mailbox (a good 200 yards from my house) at 6:30 yesterday (a Sunday). I go up to the mailbox and no package is there. Today the FedEx site says it's been delivered to my front porch. Nope. Not to my back porch either. The local FedEx warehouse says that the driver accurately described my mailbox and house number, and he says that he put it on my front porch. There is no way for him to drive up to my house without me knowing it, as we were in the house all evening. The dog never barked either. He has to turn around in my driveway to get headed back out. So now I'm not sure if he delivered it somewhere else (neighbors don't have it) or if he chucked it over the hill somewhere, or if he just didn't bring it off the truck. Grrr.

I was sending a package with Christmas gifts through FedEx international ground to Canada, package was stopped in Ohio, and labeled sent back to shipper. I called to see why. 1st person stated because on custom forms it was personal effects and can't send them. It wasn't. It was Christmas gifts. They said Barbie clothes for a Barbie doll is personal effect because it could be a girl named Barbie's clothes (A Barbie doll was also listed).

2 packages were suppose to be delivered on Wednesday by end of day. One I have to sign for. There was a weather impacting last weekend with snow but all clear by Wednesday. Each day the status would change to rescheduled next day by End of Day. So I would stay at the house all day waiting. This repeated Thursday, Friday, Saturday until status changed to pending. So I wasted 3 days staying at home to sign for a package. Now it is Sunday. Still no packages. Calls to FedEx. They finally initiated a tracking on my package. I assume I will eventually hear from them? Meanwhile UPS is delivering packages to my house. I can understand a weather delay but don't keep indicating by end of day on each day. They must know the package is lost. They have a tracking system and should know the package is NOT ON a truck and out for delivery.

I has 3 packages delivered. Every time the day they were going to be delivered I would track them to make sure I didn't miss them and to make sure they are still on time. By 8 pm every time the status on the website would change from to be delivered today to pending delivery. I called FedEx and they were just rude. I kept checking doorstep until 11 pm each time. The next morning the packages were there in the pouring rain as if the packages were soaked. Horrible customer service!!!

I shipped a package on Tuesday, with a delivery date of Wednesday. It was only going 1 1/2 hours away. It is now Saturday and it had not been delivered. I spoke with a supervisor and she called the local shipping center. They promised to call my customer within the hour to arrange delivery. My customer never heard from them and she still doesn't have the package.

FedEx needs a major overhaul! They lie, send email that package is out for delivery and will be delivered today. Just now they change it and say it will be delivered Monday. Called and the guy barely speaks English. Tells me there’s nothing he can do! Absolutely the worst customer service! I will Never do business with them again!

Shipments to southern California, very often it arrived in Bloomington, CA. The shipment will sit there for days before they transferred to next location. This happens many times. Whether it's busy season or regular season. The latest one my order was shipped from Azusa, CA to Diamond Bar, CA (all within greater Los Angeles area) on Friday. It arrived Bloomington, CA overnight. The scheduled delivery date is 5 days later - next Friday. Go figure. The other time I ordered wine. Wine arrived in Bloomington, CA but was delivered 3 days later.

My Fitbit order was placed 11/23/2018. Sent 11/30/2018. Notified to receive Dec 7 by FedEx. Changed to Dec 14. Changed to Dec 15. Changed to Dec 19. That will be 20 days in transit. It sat in NJ for 6 days and has been all around the East Coast except where I live. Went from IN to NJ, to PA, to NC, again NC other location, and is supposed to come from there. FedEx is no help when you call. Basically it will come when it comes. Do not ever ship this way. I wanted this item to monitor my heart rate during walking since I am having problems. What a joke! Fitbit wasn't any help either.

I sent a package to a friend through a company, the tracking was all over the place. Apparently it was left at some business that had nothing to do with my friend's address. Every customer service agent told me a different story, and not one called back as they said they would. They apparently have no idea where they left it or why they left with some unknown entity. This is about the fifth disastrous experience I have had with FedEx, I wish the companies I order from would stop dealing with them. If I could have given them zero stars I would have.

Regardless of priority shipping with huge additional money, the FEDEX proven obsolete, dilapidated and worst service whom were shipping products with no proper customer care service (all were proven illiterate and unprofessional) and never maintained their delivery promise. Instead of sending with so called FedEx we could have any chosen any locals whom were dealing international shipping. The tracking information and reality always differs and even delivery you won't get into your delivery address.

I've waited forever for my package. I live in an apartment. The driver instead of walking to my door he left the package in front of the apartment building. And guess what? It was stolen. I received an email saying it was left outside the apartment building and nothing. We called customer service and wow all they could say was, "No it shouldn't have been left there." Other than that too bad. FedEx sucks and I will NEVER use them.

I was supposed to have a package delivered to my home in Eunice, LA. After waiting patiently I decided to call the distribution center 3 days after it was supposed to be delivered. I was informed that they tried to deliver the package 3 times and left a note each time. BS I never received a single notice. I can understand 1 note missing but 3? I believed the delivery man just didn’t want to take the time to write it. Now I am having to take off of work and drive 2 hrs to pick up the package. I WILL NEVER USE FEDEX OR DO BUSINESS WITH ANY COMPANY THAT USES THEM AS THEIR DELIVERY COMPANY!!!

My order from a Toronto, Canada company was shipped to Buffalo Dec. 5. I live about 20 miles from the FedEx offices and since it arrived in Buffalo all I have received are email notices telling me the package is on the truck and will be delivered that day but no package. I have been lied to and it now Day #9 and still no package. At one point it was shipped to Rochester 70 miles away and then to Syracuse 150 miles away.

Yesterday while sitting at home decided to walk dog and found FEDEX slip saying no one home needs a signature. Was po'd because I was at home and no doorbell or knock at the door. Today made sure I was home and waited. Same thing happened. Ran outside when I heard the truck and found another slip saying no one home. Chased truck screaming, driver kept going. Called the office. The woman was good about it and agreed with me that the driver should have knocked. Now I have to wait a few more days and pick it up myself at drop center near me. When I get my package I will call the sender and voice my complaint about the mailing service. Never have good luck when dealing with FEDEX. This isn't the first time I've had problems with them. This is the norm for FEDEX.

So I have automatic notifications, as soon as a package is delivered I get an email that it has been delivered including the time it was delivered. So I am sitting right at my computer and an email pops up that my package was just delivered 1 minute prior. I am sitting in my living room right in view of the front door. No one had knocked. I walk over to the front door - no package at my house. I call FedEx and they tell me my package was just delivered. I explained I am sitting right here and no package is here. I ask them to call the driver so he can go back and grab my package (since it was delivered only moments before) where he left it so he can bring it to the correct address. How hard is it to look at the address before you go giving away peoples merchandise? If I wasn't sitting right there when the notification came, I'm sure they would try to blame it on someone stealing the package but I was literally right there.

Just get my shipment to me. That was their only job! I waited two weeks, tracked my delivery... It was received but sitting in the same location the whole time. So, I email them... Get a canned "trying to find the best person to help you" response. Waited two days, no follow up from FedEx. Today I called and was told my shipment was lost. I asked to speak to someone that could find it, but that request can't come the recipient, only the sender. I CANNOT ASK TO HAVE THEM TO FIND MY STUFF. Crazy. So, here I am waiting for Christmas presents that never were going to show up. If you order something, ask the seller to use anyone other than FedEx. USPS, Carrier Pigeon, Cross Country Skier... anyone other than FedEx!

I was expecting a package from a major department store. I received an email saying it was shipped so a few days later I tracked the package. The FedEx tracking system said it was delivered that morning at 10:15 AM and left by the garage. I live in an apartment complex where there are no single garages, just underground parking. So I checked outside the unit door and there was a package there so I brought it inside, but it wasn't mine. I checked both garage doors - no package. When I called FedEx I was told that they were having trouble with their tracking system and that it may say a package was delivered when in fact is wasn't.

FedEx pretty much always lies about if they delivered your package. They also leave blank door receipts. They also have dented and damaged EVERY package I have ever received from them. I have never had a friendly or even neutral customer service rep experience; they have always been rude... and this is in several stores in more than four different states. Please go anywhere else; FEDEX needs to go out of business. I'm sick of online retailers using them because I'm stuck with late, damaged packages that I end up having to drive to pick up in store because the delivery drivers are too dumb or lazy to do their job.

I supposed to get my package on Tuesday Dec 11 and guess what? I go into my app and the package said delivered on Friday Dec 7! Lie!!! The guy FedEx put in the wrong house my box. I’m put my claim and I waiting. I lose my box and money. I just wait for the FEDEX answer of my claim. I’m very upset about that. The FedEx employee have to look twice the address before put the mail or boxes front the doors. The box that I expected was about my current job. In other hand, people if you receive boxes or mail that NOT yours, come on!!! Back to FedEx or if you are close for example, 4 or 5 houses delivery the mail. You receive 1 star because I have to write something! But you have 0 star.

I ordered something. Got a email stating it was on the way. FedEx say they sent it on the 6th. A lie. Say the same thing on the 12th. A lie. Left nothing on my door but email saying no one was home, be back 13th. And of course no one understands that the dumb driver is either not coming or going to the wrong house. When I order from now on I will not be using them at all. They're rude and one had the nerve to hang up because I know my damn address and the driver don't or can't read instructions. They don't even deserve a star.

They are not user friendly, they are clearly trying to get the added fees for special type delivery. They do not communicate, and it seems their structure is flawed. I will not use them if at all possible.

I was just hung up on by a FedEx customer service rep. I have been waiting 2 days for a package to be delivered. They keep saying it's on the truck. They won't let me pick it up and they have no answers whatsoever. Horrible option if you own a business. This will hurt the bottom line. I may have to refund customers which is unsustainable for a small business.

Their employees are not only properly trained, but also are lying. I had a package that failed to delivery yesterday, and the carrier left a first note on the door, saying another attempt will be made without say on what date. So I called FedEx center. The agent said the carrier had tried three times and asked me to come to facility to pick it up. But we were at office in the last two of the three day, and no one came to the door. We only saw one note that was stuck on the office door on the day we weren't there. I asked agent whether the carrier tried three times within that day when we are out. He replied that delivery attempts were counted on separate day. Apparently, the carrier claiming he had tried three times of delivery was complete lying. Never had such bad experience with other companies, including not-so-good USPS. Stay away FedEx.

FedEx emails me that my item was delivered on December 8 2018 which is a big lie because on December 8 2018 delivery status reads pending... Then I get an email that it was delivered today Wednesday December 12 2018, that's another lie. P.S. I work from home and there is no package at all. Where is my package? I really had no choice but if it was up to me I would give it no stars!!!

I have had so many problems the past 6 months. Constant delivery delays and problems. Bogus delays at the end of day after being marked out for delivery. The most recent issue Waiting on a Christmas present for my grandson. Ordered Nov 26 from Walmart.com. The item has been on the truck since December 6 and still no delivery. Called several times, no concern for customer, terrible company. They deserve no stars at all!

A few months back I had ordered multiple items from Amazon. Partial order was to be delivered by FedEx. I am home all day every day and on the day of delivery no one knocked on my door and nothing happened. The next day I check on the site and realize that the items were marked as delivered. I check my front porch and nothing. I called Amazon and they notified me that they could not do anything unless I called FedEx and put in a formal complaint, which I proceeded to do. I spoke to the manager and she proceeded to scream at me and say that it was not their fault at all and that she will have the delivery driver come out to me and explain to me what he did. I waited and upon his arrival, he said that he knocked on my door (which he didn't I was home) and when no one answered he knocked on my neighbor's door and left the package with them.

I ordered a few products from Target on December 3rd and due to my purchase, I was able to have my orders shipped within 2 days. My first package was shipped on the 4th and arrived in my state on the 5th but because of the president's funeral, the delivery was put off until the next business day. The next business day came and I waited at home all day, only to find out through the FedEx website that my package wasn't going to be delivered because of, "Incorrect street address." Not only did I contact customer service through email (which I didn't get a reply for) but I also called customer service and notified the representative that the address was indeed correct. I was told she'd send the new information to the driver and he'd deliver my package the next day. December 8th comes and I make sure to have status updates for my package sent to my phone, as well as stay home to see if I finally get my package.

Absolutely horrible! I simply just wanted to order a pack of Hot Wheels for my son through Walmart who uses FedEx. On the date of expected arrival I received no notification or anything that they tried to deliver to my address. So that night I made sure to include my current gate code and sign up for text alerts as well as call the Fedex 1800 #. The next day on my only off day (today), I waited the whole day, FedEx never arrived so at 6 pm I called again and the automated system says they attempted to deliver but no one was home. Mind you I was home all day. So after speaking to another representative she tells me that for security purposes drivers aren't allowed to take gate codes. Why wasn't I informed when I called the first time? And then she says they will attempt one more time tomorrow or I can pick it up from the FedEx 30 minutes away or my nearest Walgreens.

We have had several and I mean several occurrences where we would not get any deliveries on Fridays because FedEx has it in their system we are close. WE ARE NOT CLOSED... We have contacted customer service SEVERAL times with no success because we are still not getting our packages ON FRIDAYS. To say we are frustrated is an understatement. We have come to the conclusion we are not going to be using them anymore as we cannot afford these mistakes anymore.

I've had so many issues with packages shipped via FedEx it's unreal. They have delivered with a signature and then a week later told me they could not find my address. I've lived here for years and I've heard it all. They have left packages with my trash cans and returned packages the same day they told me I could pick it up. Based on my experience and the terrible reviews I've now seen I'm going to see if my company will consider switching. They should go out of business or learn how to treat customers property.

I want to give FedEx 0 but the least rate is 1. According to my experience, FedEx always has excuses to be late. What I'm saying is that FedEx never ever arrived on time in my life, without exception, I mean never. Suggestions to those who want to ship items: do not choose FedEx unless you want your shipment arrive next year.

Package was out for delivery Tuesday. It has been delayed with no delivery attempt every day. Today is Sunday and now there is a weather delay. It’s raining and 38...WHAT?? Filed a complaint with FedEx Saturday, no response.

Prefer from Apple that shipped via FedEx on a Tuesday. Was told it would be delivered by Friday. After being a day late I check FedEx and it says it is delayed “due to weather” at the FedEx location it goes to before my town. Then the next scan is all the way back on the other side of the US. They mishandled it and it got sent backwards. Then after two days of waiting it finally gives me another delivery date for the next coming Saturday. But now it is late and show delivery date as “pending”. I’ve never had a good experience with FedEx but this just takes the cake.

My order was placed through Chewy Pet Food. The food I need for my dog is not sold locally. I was given a date of 12/8 for delivery. I received a call at 4:15pm to verify my address. I spent 30 min on the phone with your facility at the SL airport (ph # 385-313-3902, Tom) and was told they couldn’t reach me because for some reason AT&T customers were rejecting their calls. I don’t have AT&T. Then confirmed the address and then proceeded to tell me I would not see my package until Monday sometime.

I had a medication FedExed to my apartment's building. It’s old and does not have a code box. FedEx could get a lock box like most other vendors, but they won’t/don’t. I was not even notified that my meds were attempted to be delivered. Consequently, they were returned. I’m out of the prescription, and my refills have expired!!! Horrible company - I’ll say a million times over as this not the first time.

I ordered a TV from Walmart on Dec 1st. It was shipped out on the 3rd. I was told by FedEx that it would be delivered on the 6th. I live near Cleveland and on the 6th the package was in St. Louis Mo and was slated to be delivered on the 6th. I called them and they were like, "Ok maybe tomorrow on the 7th." On the 7th I checked the package and it was in Joliet IL at 6 am in the morning and at 8 pm at night it was in Chicago. Wo 10 minute ride took all day and still 5 hours away. So today at 12/8 I checked and they had it listed in Chicago on an Exception weather delay. I'm like there is no bad weather on any of the Great Lakes states this weekend. I called them and complained that they were liars.

This company shouldn't exist anymore. It's so bad. First one of my packages goes across the country opposite of where I live even though the labeling and everything on the package is correct. It was literally an hour away from my house at a facility and then went across the country... Then my second package from them it was out for delivery all day from 8 a.m. then at 7:54 p.m. they marked it as "unable to deliver, cannot access Street" which is a complete lie. I literally could drive to the facility myself with no issues. That was just a driver not willing to deliver the package at that point. Now my third package got marked as delivered as I'm sitting in my kitchen right next to my front door. Never saw anyone walk up or set a package down. There's no package outside or at my neighbor's house. I don't know where they delivered it to, but it definitely was not here... I'm so over FedEx. I wish Walmart and other companies would stop using them.

FedEx routinely dumps packages outside our apartment building without even bothering to try and contact the recipients. If there is a worse, less-professional large company operating in the US, I’ve never had the misfortune of dealing with it. FedEx is the worst. Period.

I placed an order through Walmart who shipped with FedEx. Let's start with my package did not get a label until a week after I ordered and sat in another state for days. Then they gave me a delivery date which they changed and then the second delivery date was COMPLETELY WRONG. My package wasn't even in my state the date of delivery. Once I called them to find out where it was they initially stated there was nothing they could do and could not provide me with a delivery date. They gave me many excuses - they was back up due to Black Friday, they lacked trucks, inclement weather. Once my package arrived in NJ (I'm in NY) I asked for my package to be expedited because it was 2 weeks and they told me no because of the shipping type. If I can avoid it I will never ship or use them again.

I'm disabled and live in San Francisco. Every month I order supplies for my cats. I get 42lb. litter, every 6 months 5 cases can food. I have a notice on the entry system to call me so I know my package is here. Also on the delivery slip I had (bring to apartment door). Well before June 2018 75% of the time they let me know they were here only 50% of the time they came to my door with my packages. Last July I waited for my package first. I was told it would be delivered the next day. BUT at 1:00 I checked and found out my package was delivered at 10:55. No call and it still said on top of page delivery date was the next day! I went downstairs (I had to get a handcart to get my boxes to my apartment). I found the package next to manager's office but later found that my neighbor found my package in the middle of the sidewalk and someone was getting ready to take it.

FedEx drivers are some of the laziest people around! Not once but twice in week, they dropped off 2 TVs in the front of the building in an unsecured location and then have the nerve to stamp as they had left the package on my doorstep. First time, I called and put a complaint but guess it fell on deaf ears because not even 4 days later, they did it again! It's no wonder why they have a 1 star rating. Nothing worse than to be forced to Accept a company’s garbage treatment!!! Helplessly, Another Disappointed Customer.

I ordered an item from a company on Tuesday and paid for 1 day shipping since my son needed it for a school event on Friday and Saturday. The package was shipped by the company and arrived in my town at 6:28 am on Thursday and was tracked to a truck for shipment by Thursday EOD. It did not arrive. When tracked on Friday and then again on Saturday, tracking info said the same thing - it was on a truck for delivery by EOD both days. When I called FedEx customer service on Saturday AM, the rep told me they had "mishandled" the package and it would be delivered by EOD Saturday.

I own my own repair business. I received appliance parts delivered by FedEx every day. I have a $700 package that was shipped FedEx and was suppose to be delivered the next day. My package has been on the truck for 3 days waiting for delivery. I called FedEx and was told my packaged has been dropped off at the USPS for smart post delivery. That is NOT how my parts are every delivered. They are next day delivery per FedEx. I have no tracking, no idea where and when my parts will be delivered if at all. I have 10 parts in that box, and 10 very angry customers needing their appliances repaired. I am beyond angry and very frustrated that FedEx took it upon themselves to change my delivery because they are overwhelmed with Christmas deliveries. I have two more deliveries on a FedEx truck today scheduled for delivery. Who knows what will happen to them.

My package has been on their truck since 7:39 Am on Friday Dec.7th. It was suppose to be delivered by the end of the day. At 8:25 Pm it was back at the warehouse in Port Wentworth Ga. Now it is suppose to be here today by the end of the day. I paid to have it delivered in 2-3 day and now it is day 4. I will never use them again.

ON FIRST DAY MY SHIPMENT I NEED TO REPAIR MY CAR. I GOT A CALL FROM DRIVER STATING MY ADDRESS HAD FLOOR 1 AND THAT MUST BE incorrect so he won't delivering my package. I called customer service. Explained it's a house with 3 floors 3 apartments so if I said floor 1 a genius could figure it was the first apartment, but not the FedEx driver. So after waiting day one they asked if I can go to a hub that was about 45 mins away in traffic and he I said no so they said package will be guaranteed 2nd day but no estimated time.

I do not know why I keep giving them chances. Every time I have something shipped to me and they use FedEx it is always a nightmare. I paid for FedEx 2 day so that I would have my package today (they say delivery by 8 p.m.). Package shipped Wednesday (12/5) and was estimated to be delivered today (12/7). I have not received a single update since 3:32 a.m. saying it departed a FedEx location. It is now almost 9 p.m. and I have received no updates about my package.

My bad experiences started 2 years ago. I was in Syracuse NY on business and purchased an antique French clock for my husband. I paid the seller to ship it. They chose FedEx. FedEx packaged the clock. It was honestly a really great job with bubble wrap and foam- in- place. The package was insured. When the package arrived, it had footprints all over it. Once opened, I had a box of powder (the clock was made out of slate). They would not honor their insurance and I was out $400.

Scheduled delivery: Pending." If you are not sure about the delivery date then don't put that on the tracking system.

Purchased an item that was shipped on 11/28. It has been out for delivery since Monday, December 3rd with daily rescheduling of delivery. Because of this status, I can’t file a claim for a refund with FedEx. Miserable customer service.

Have been tracking a package since 12/3. FedEx has claimed delivery attempts on 12/3, 12/4, 12/5, and 12/7. Adults were home and waiting for the package each day. No one came to the door, no door tag was left. I have had repeated interactions with customer service. They have been unhelpful - simply stating that the package would be attempted the next day. I do not appreciate being lied to. Accountability if drivers needs to be improved. Until then, I will not be purchasing items from vendors that use FedEx for delivery.

I have been waiting on a package for over a week now and when I get an email stating that it will be delivered on 12/6/2018 you would think it would be. Nope they told me now it is getting changed to 12/7/2018. Waited all day, got a text that it will be there after speaking with someone yesterday and told them I leave work at 5 every day and if they can put it in the next day before I leave. Was told no problem at all. Now here we are on 12/7/2018 and just got a message stating it is now not gonna be here til 12/10/2018!!!! Are you kidding me???

Constantly lied to. States parcel is on the truck for delivery, then goes back to terminal. Then does not deliver the next day or several days after that. This is happening over and over again. I have requested to my vendors to NOT ship FedEx Ground again, send UPS, or USPS only, over 40 years, have not had this kind of treatment from UPS or USPS, will never ship anything FedEx again. My problems all seem to be from the Franklin PA center, they ignore problems, cannot ever speak to a manager, horrible business practices.

For the 8th time in 74 days FedEx has lost, misplaced, misrouted, or mis-shipped my packages. The customer service is awful. Asking for a supervisor doesn't help because they read the same standard FedEx corporate written response of "wait another 24 to 72 hours before you call us again", "the notes for this tracking number shows in transit". My latest package shipped from CA on 11/26. Standard ground from CA to WI is 3-4 days. I gave them 7 days not including the weekend before calling.

I had a package sent via FedEx to my home. First attempt was at 10:30 am, I wasn't home. I was at work like any normal citizen. I tried calling. Waited too long, had to try their ridiculously outdated website that didn't provide a phone number nor chat. I had to register to give instruction to manage package. I couldn't get anything done that day. I got a hold of the sending company, which was nakedwines.com, by the way, who said they would contact them and let them know to deliver after 6 pm which turns out they can't do, that was bad on their part.

I live in a apartment and I am surprised that these FedEx delivery dudes don't know how to dial a buzzer number. After 3 delivery attempts I am still waiting at home taking a day off from work to wait for them to show up. This company needs to train their employees and have better customer service, I called numerous times and every one tells me something different . It took them 3 tries to update my buzzer number and telling me all sorts of lies about how they can call the delivery truck and get an estimate time. WORST SERVICE EVER. I wish there was a button for 0 stars

I bought two items from Nordstrom on November 27. They were originally scheduled to be delivered by December 5, but have been rescheduled three times already. I don't know when FedEx will deliver my items. I am considering to return the items before receiving them.