FedEx Reviews

Ordered a gift from Walmart. I paid extra to use FedEx and the delivery was never made. I went to view the FedEx site and the Walmart site and both said the delivery was made. When I contact Walmart they said FedEx delivered and I have to file a police report and fraud against my cc #. Really! Come to find out my package didn't come from Walmart (where I ordered it from). It came from a third party vendor "Ingram Micro". I won't purchase online from Walmart. I will stick to Amazon and I won't use FedEx for deliveries.

This is the worst. I won't ever order something through Fedex even if I will die. I requested something through Fedex and I asked them to call me before the delivery. Is it hard? I am living alone and I need them to call me before delivery. I don't think it is a big deal? But they are saying "no we can't." Sometimes, they are saying, "we will try but we can't commit." I hate Fedex. At the end, we agreed on time and they told me "we will come at a specific time" and they never showed up. And I am still waiting...

I was told FedEx was a fast and reliable, compared to the USPS international service but I have found out they have no idea from the local level to to the final international delivery. They have no idea what the hell they are doing cause of a lack of communication. So good job to the United States Postal Service, at least they won't lie to you. Receipt so old it's faded.

Tried to sign up for FedEx Delivery Manager to track a shipment. Their system displays 4 PERSONAL INFORMATION questions about me, my location, my relatives, and my address -- two of which were FALSE - totally unrelated to me or anyone I know. Have been at my home for 11 years. I know who lives here -- me. System rejected my sign up and there was no option to dispute it. Contacted Customer Support - totally worthless. 3 non responses and one explanation that did not even attempt to resolve the issue. Just more excuses. Should be investigated for using fraudulent information against consumers - for what? Because I wanted to sign up for a notification system? The fact they are BUYING my personal information bothers me. That they are buying FAKE, FALSE information and using that fake information to deny me services is worse.

I will give a 5-star salute to FedEx... Your drivers take the time to deliver regardless of where you live... I live in a apartment/complex and understand this is sometimes difficult to deliver the package. I help the driver by being there when the truck pulls up... and I just sign at the door. His truck is secure and so is he. On this day I had important package coming and it was coming by FedEx. The driver was excellent. He had took the time to call me on my cellphone. I am thinking that all drivers have their own routine... But this young man took the time to call. His name is Curtis and he was very surprised when I told him that this was the first time I got a call. Just wanted to give him thanks for going the extra mile. And thank you FedEx... I can relax when FedEx is bringing my package.

I ordered a package for my brother's birthday two weeks ago from out of the country. There was a delay but it was shipped on the Tuesday before his birthday (on Saturday). I had my choice of shipping services and stupidly decided to try FedEx. Well, I paid extra for the package and had them send it via express so I could have it as soon as possible. I received a scheduled delivery time of Friday, 11/4. I was at work late on Friday but had someone home to answer the door when my package was supposed to arrive. It never did. I wake up Saturday morning, only to see that my package has been rescheduled for Monday, two days after I need it. I called FedEx customer service, had difficulty understanding the accent of the agent on the line, and was told that because it was in transit, I couldn't do anything about it and I had to wait until Monday.

I have been using FedEx for at least 10 years and never had a problem until I decided to compare prices with other Courier companies. After researching prices I found a better deal through a company which I will not mention as this is not the point of my complaint. In my dealings with FedEx my Company (**) had couriered many times docs to the U.S. Long story short, I had canceled FedEx and started using the other Company, the problem was the Company use to send my docs to in the U.S. were fraudulently using my account! Ready for this, FedEx said it was not their problem and I should go after them, even though I canceled my account and they allowed the other company to use my account!! Just wild!!! Their service is deplorable!!

We are a business out of KC that has been very blessed over the past few years and we ship out furniture and decorative items across the US. We left UPS several years back, due to very poor customer service and because they were breaking Ground shipping items at an alarming rate, but yet wouldn't reimburse us or our customers for the packages and contents broken. So... We decided to go with FedEx. We loved their services at first, and were promised all types of gadgets and devices to help our business become more successful with shipping (label makers, scanners, etc). Not only did we never receive anything and still haven't, but in 5 years have never been given an account rep/business rep/ or manager to help us with questions or anything (most other couriers assign you a rep to help you become more successful and get better rates).

I ordered an accent chair on Wayfair.com. To make delivery requests, Wayfair told me to call FedEx. So I did call. I expressed to them that I will not be able to receive a package on Oct 31st. I requested to have my package shipped Nov 1st at 1pm. I called 4 days in a row to confirm that I will be getting my package on the day that I requested. Each sales rep I spoke to assured me. I spoke to numerous sales reps who said they put a note on my shipment to have it delayed to Nov. 1st at 1pm. Needless to say, I get a phone call on Oct 31st from the delivery driver that he is waiting for someone to let him inside so he can bring the package up. Mind you, the address I am having the packaged shipped to is my new address and I will be moving in on Nov 1st.

I knew I was in trouble when the Go FedEx guy told me that my package was in Covington, Los Angeles. He didn't know that the state designation for Louisiana was LA. I have been trying to get a package for a week from them. I waited until noon two days and they didn't deliver until the afternoon. I put the package on hold at the Covington office, went on the third day to pick it up, and it wasn't at the Covington office (45 minutes away) because they were still trying to deliver it to my apartment. Now they won't deliver it to my apartment. They take down my number, say they will call, and then don't. Now I am so confused I don't know how it is going to work. It appears they will send it back to the shipping company and I will be out of luck and have to start all over. The Customer Advocate office is rude and does not help. FedEx is very good on regular packages but does not seem to know how to deliver a signature required package.

I was expecting an auto part from a seller by Saturday end of day. FedEx tried to deliver it a day earlier when we were gone to work. I tried to get them to redeliver or at least let me pick it up. They refuse because they don't open Saturday. Even the post office delivers even on Sunday, so does UPS. I will never ever use them again in my life. This is the worse customer service I have ever experienced. Now I may not have my car fixed for another week. Hate them!

I really can't understand "WHY"!! FedEx Carriers can wait at least 1 to 2 minutes for the customer to be able to go downstairs to received their packages. Just this morning I had call Walmart to inquire about my package, because FedEx supposedly delivered it on 10/26/16 and also give someone my packaged slipped, of course "Lose it". So meantime I call Walmart to be able to get the tracking number so I can arrange my packages to get delivered, because my building "DOOR BELL" wasn't working. Even I know that Walmart has be sending me email stating that I will receive my package on the 10/27/16. I look out my window saw the FedEx truck didn't even give me a minute to run downstairs. As soon I open the door he drove away. "RIDICULOUS"!!

If there were 0 star I will choose that! I usually don't get angry but they really make me MAD! I live in apartment which mailbox is in the building. All the company if packages not fit in the mailbox they will placed them in the desk which is located in front of mailboxes or by the unit door. However, Fedex doesn't leave the packages. They don't even bother themselves to knock the door! My husband stay home for 3 days and I asked him to check the main door of apartment every hour!

A package was scheduled to be delivered to my residence on 10/26/2016 by FedEx. No package showed up and when I checked the website tracking information, it showed my package was delivered. I called the FedEx so called "customer service" number and reached people in Mexico who I could not understand and apparently they could not understand me. After many verbal requests to connect me with a representative in the United States and a long delay, I finally was able to speak with a FedEx call taker in the USA. So far, nothing has been done to resolve the delivery failure. After going through this nightmare with FedEx, I am going to insist that every supplier, and I have many, that I buy from ship my purchases by sources other than FedEx. This is a nightmare that just keeps going on.

I hardly ever use FedEx and my story proves why. I waited at home for a delivery that had to be signed. I designated two days making sure I was home for the entire day as they do not specify time slots. I even attached notes to both doors asking to knock loud and not be shy. Alas! I signed up to FedEx message alerts and received a notification that I was not home when in fact I was right there sitting and waiting like an idiot... with my partner. I might add that this was supposed to be a delivery of wine. And I hope it is still there in one piece. Dear Winc, I highly recommend opting out of FedEx as they are killing your potential customers.

In my business everything is about customer service and if it is not performed to the degree in which to procure future business and to continue with those clients, everyone is affected. If you want your business to do well, then do it and make sure everyone knows the effort it takes to obtain it. I have had nothing but problems with shipments of my boxes abroad. Next time, I am using your competitor and then I will see if maybe I can obtain better customer service. Every time it's a problem with getting my packages somewhere on time.

I ordered a package from China, paid 350$ to FedEx, then I had to help them because they did not know how to clear a package. Then I had to pay for the clearing service, although it is part of the service. Then the package got stuck at the customs, and the customs charges parking space per day. So FedEx charges this amount to me, although I ordered simple common metal machine parts. Then I needed to pay FedEx for the "clearing service etc.." All in all I paid almost 800 dollars for transporting a package of 350$ value.

Received email stating package was delivered at door - I was home. I went out to check and it wasn't there. I walked up and down the street to see if it was delivered to the wrong address - it was not. I then called FedEx immediately and they said they would look into it. 3 days later FedEx said they talked to their driver and he said he delivered it. Customer service then informed me that they were no longer tracking it because it was delivered. I told her that it must have been delivered to the wrong location and she said "case closed". Package was delivered. There is definitely something wrong with a company with so many of the same complaints and I am worried now every time FedEx is listed as my carrier on orders. FedEx should be investigated for theft and negligence.

On 10/19/16 I went to FedEx drop off in Orange TX, called Mailbox and more. Was shipping car payment to Houston that was due on 10/22/16. We have been there few times before with no problems. Always get next day. Well paid for next day and on Friday 10/21/16 payment has not been received and the bank we with does not give extra day. They repo the same day if not gotten payment. Long story short FedEx screwed up and Mailbox plus did too. Cost my wife to lose her car and we have a sick child at home that needs looking after. Now wife is on foot. Please spread word and anyone is more than welcome to call me or wife about the story.

I have been gone most the day. I had to have my dad pick up two of my girls from school because I was running late in Harrison. After I was done with my business, me and my one and a half year old daughter went to get my other two girls and head home. When I pulled up my front door was wide open!!! I told my girls to stay in the car while I went inside to check it out! My oldest daughter (5 years old) was scared that someone was in the house. I walked in and my FedEx express package was inside my house!!!

We had the most lying experience with FedEx today. The worst customer service I've ever witness. They said they came and tried to deliver a package. My grandson was here and he didn't hear no door bell. My came right in notice the note on door so he call to see if they were still in the area since it was his package. He offer to meet the drive and offer other ect. No negotiate with the representative. I call back and it was one lied after another. Even told me the driver coming back at 5:00 and found out later that's closing time. Talk to two different representatives and they both told one lie after another. Finally I call corporate office and file an complaint. Still don't have no package. They have the worst customer service. I told her they represent FedEx. Never want to use them again.

The FedEx delivery person decided to kick my rescue dog for trying to say hi. The Fedex response was to call the police on me because she left the lot line. I have told the delivery person multiple times that she needs to greet everyone. She is also a therapy dog for my PTSD. SICKENING.

I was supposed to receive my package today, but every time I checked on the website it stated my package was still in New York. So when I gave FedEx a call the young lady indicated she would start an investigation because she was not sure why the package was not out for delivery. Several hours later someone else called and said she think they may have lost the package and the center in NY is looking around for it. She said it like it was OK. Forget the fact that I have waited around all day for my package like I didn't have anything else to do. FedEx is ridiculous. I prefer UPS. I have never had a single problem with them.

I have never written a negative review in my life, but I am strongly compelled to do so now. I wish I could even say this was terrible service, but I can't even say that, as I haven't actually received any service at all! This is the third time that FedEx has claimed a delivery attempt, but has not actually done so. On three separate orders, I have received a message from FedEx via the seller that a delivery attempt was made, but never once, on a total of 7 supposed attempts, has a delivery attempt tag been left on my door. On two of those occasions, I was actually home, and no one knocked or rang the doorbell.

I used FedEx to ship a Asus Chromebook back to Asus for repair. I shipped the Chromebook through FedEx at an OfficeMax store in Hoffman Estates, Illinois. They packaged it and transported it. When Asus received it, the body was dented and the screen was smashed in the lower left corner. When I contacted FedEx to file a claim I was told that OfficeMax would have to file the claim because they were the customers. After some trouble I got OfficeMax to file the claim. FedEx approved the claim and mailed a 100.00 check to the OfficeMax corporate office in Boca Raton Florida. Don't forget. I'm in Illinois.

I ship a package overseas to Meknes, Morocco. It arrived at Casablanca airport which is 5 hours drive from Meknes. FedEx did not have a branch in Morocco, instead they contracted a very bad local company. They called the recipient and asked to have her go there and pay for customs and sigh for it. I called FedEx and offered to pay for customs or have the package delivered and the recipient will pay for it, but they refused. I asked to have the package returned and they asked me to create a FedEx account, add my credit card to the account so they can charge me to return it. after a month. They said I need to write a letter to Morocco's customs. I did and wait for another month.

I am writing about my recent experience with a FedEx delivery of medical equipment for my husband who has just undergone a total knee replacement and is in considerable pain. The package (tracking number **) was sent out to me on Tuesday, October 11, for two to three day delivery. Thus, the package was expected by Friday, October 14 at the latest.

The sender mailed a package to me containing a full bottle of my prescription. He said that he had a difficult time with the woman who took his information, but after having to correct her several times in spelling, etc., he was able to confirm the shipping address to be correct. However, between him leaving the store and the package being delivered, the address was completely messed up and not even close to the original correct one. It's been a month now and after speaking to numerous representatives and "managers", we've been told that we have to pay all over again and open up a special FedEx account.

After receiving a door tag stating an "attempted" delivery was made, when the driver must have not even rung my bell, I immediately scheduled for a next day delivery. The next day I waited by the door buzzer continually checking to see if the driver was arriving with my view button. HE NEVER CAME! INSTEAD HE DROVE AROUND WITH MY PACKAGE ON HIS TRUCK ALL DAY AND THEN BROUGHT IT BACK TO THE DEPOT. I tracked my package throughout the day and the page stated that it was on the vehicle for delivery. Then at 6:30 I checked the tracking page again and it stated my package was brought back at 5:40 pm!!!

I made a purchase from a merchant and my package was to arrive to me on 9/28/16. I pulled up the tracking information and the driver had notated my package had been delivered 9/28/16. I looked over my entire property, etc. and no package. Contacted FedEx regarding this issue and they stated the driver would have to re-track his steps to find my package and get it to me. I contacted them again the following week and no information was available, and they don't know where my package is.

I moved to an apartment from a house. Lo and behold FedEx won't deliver to your door. Their response, "We are too busy to deliver to each apartment. We leave them at the leasing office for them to deliver." What? Leasing office doesn't deliver. I pay 2,000/month for rent and I'm now treated as a low life and have to pick up my packages. UPS has an opt out and they deliver to the door. I can't understand, the carrier goes to my door and leaves a note. Why in the hell can't he deliver the package as he is at the door. This is discrimination. I have notified all my vendors of Fedex's position and am posting on every site I can think of. I have advised the leasing office to refuse every shipment addressed to me from FedEx. This is poor service. But there are other choices. Shame on you FedEx.

The FedEx driver didn't want to deliver my package because it weighed 50 pounds. I live on the third floor of an apartment building. The first "delivery attempt", he buzzed my apartment, then went straight back to the truck before I could answer. He left the package on the truck and said I wasn't home. After a bunch of phone calls, I finally reached someone who spoke English. He said my package would be delivered to my apartment door on the third floor the next day. I waited by the window, watching for him the next day so I could buzz him in immediately. I buzzed him in and he left the package right inside the main door and left.

If FedEx driver are supposed to be ninja, they are on a league of their own; but for delivery driver, they are the worst. Every single time I am home expecting a heavy package (a package worth my time waiting on) FedEx drivers would either ninja to my side door and leave a blank note saying nobody was home or just take it to the next level and leave the door tag in my mailbox. So either FedEx drivers think they have ESP-like power and determine if anyone was on from their truck or they are just too lazy to actually make the delivery.

No wonder UPS is highly regarded. They will attempt three times to get you your package before they send it back. Federal Express just trying once and my package was sent back. Shame on you Federal Express and LG. Take my advice never use Federal Express. They're the WORST.

Received a door tag stating what day my package would be delivered so I took the day and worked in my driveway until dark waiting for FedEx. Very important package so I asked two neighbors to text me if they see a FedEx truck so I could meet the driver at the driveway. No FedEx truck ever came through my neighborhood yet the driver listed me as attempt to deliver. With no new door tag it is pretty obvious that no attempt was made however the London hub does not require a door tag with each attempt so how do you hold your drivers accountable? FedEx is only as good as their drivers and not holding them accountable encourages them to lie. In London Ky FedEx drivers can sit alongside the road and sleep and then list customers as attempt to deliver and management will say nothing. From this point I will not deal with any business that uses FedEx to deliver. Management needs to be more involved with customer service.

Used FedEx to send a letter to Thailand and required to get this sent back. No Value in the letter but they told me what to use as I needed it signed the other side and returned. All went fine and then I got the Bill - £170 for the whole process - Royal Mail would have done it for about £25. After complaining to them I was told that I put down 1KG and selected Priority Service. This means nothing to me and I feel like I've been truly ripped off. Not at any stage did they provide a quote or tell me how much this would be and then they just expect you to pay the bill afterwards. Customer Service is so poor - They told me I have to pay and I've told them they can go jump. Rude and only after your money!

The type of customer support I have received from FedEx in Houston, TX have ranged from very pleasant all the way to unbelievably unsatisfactory. To start with the positives: the 5 packages I have sent this past year have all made it to the recipients. Glad to be able to say that, but really, that's about all the positives there are. Oh, and there's that one time the person at the counter was actually smiling and very courteous, which was quite pleasant and a nice surprise. Continuing with the cons: I had issues with 3 of these 5 packages in some step of the shipment process. Let me elaborate...

FedEx need to just go out of business. I paid for a next day shipment and the guy said he delivered the package but never came to the house so I'ma say he stole it. Just because he scan it delivered don't mean he did and the FedEx reps nor managers have no type of customer service experience. Please for your own good please don't use FedEx. They will steal your stuff and the managers don't have no care whatsoever. Your best choice would be UPS. They will never just leave your package.

Absolutely disgusted with FedEx services. Family sent me a gift and I was not home to sign for it. I work and am not home until after 4 PM. I have called and spoken to numerous FedEx customer representatives that assured me that they could deliver from 4 PM on as they deliver up to 8 PM. Today 10/1 after 7 phone calls I'm informed that no they can't deliver after 4 PM. There is no one that can sign for this package. My neighbors are all at work as well. So much for them arranging service at my convenience.

Fedex is probably one of the worst courier out there. Everything they blame on weather even on sunny days outside. Everyone I know had issues with FedEx. Their customer service agent are rude and unprofessional. My clients pays more not to have FedEx as their courier for their goods to be transported. I've read some reviews and I have to say I relate 100% to all of them. Service in third world country are far better what FedEx is provided. My client paid for overnight delivery to Quebec from Ontario. It was supposed to be next day. It wasn't delivered. Then FedEx said they had issues at the terminal.

I have just received the first notification of a FedEx Bill (marked PAST DUE) from FedEx who took care of the shipment into France of a faulty piece of electrical equipment originally purchased from France, for which I am being charged over $1,000 in TVA because they did not get the paperwork right. They have been completely unhelpful and now told me that the only way to avoid the collection agency is to transfer the TVA to the recipient. So this now appears as a whole lot of logistics work for me when a return/repair item, originally manufactured in France should not be charged TVA duties at all as it is sent back for repair. It would be nice if someone from FedEx actually gave some assistance rather than threatening with the Debt Collection Agency as the first step.

I have sent a document from Kuwait via FedEx. I was tracking the details from the 21st of September and enable the Request notification. Unfortunately I have received the notification one time only. Next is the biggest joke. The shipment has arrived the destination and I am following with the family about it and still saying they are not received. I have provided the contact number. If you can't find an address they can call a concern person to come and collect the package.

I live in an average suburban neighborhood. FedEx has mishandled the last three deliveries to my house. One they left with my neighbor, but marked it delivered on the tracking site. Fortunately, my neighbor brought it over to me the next day. Seems the deliver person was afraid of my 10 year old Aussie. Today, I expected two deliveries according to their tracking site. The driver arrived a little after 3 pm, then pulled away. Never came to the door. They marked my package as undeliverable customer not home. The second package was supposed to be here before 7 pm. When I called about it they informed me that their tracking site was incorrect. So basically I rearranged my day for nothing and I'll have to do it all again when they decide it's a good time to deliver my packages.

Many experiences of their refusing to honor in insurance claims for things they broke or lost. I sued them no less than four times to collect what was due me. Worst of all, an item was lost which the driver falsely claimed was delivered, which was one of the ones whose claim was denied.

My husband and I have spoken with eight FedEx employees in the last several days and not one could or would help get our package delivered. I ordered a birthday present for my son 10 days ago and it was shipped FedEx 3 day shipping. FedEx absolutely refused to deliver to our house at a time when we would be home, after 3:30 pm so we could sign for the package. Even though I signed up with delivery manager and wrote notes to the driver on the three door tags, every employee we spoke to said they would absolutely not redeliver within any time frame. Every item of FedEx advertising that I have tells the customer to sign up for your delivery when and where you like. All lies. They refused to deliver the package to our house and said we had to drive to the FedEx station an hour away. Absolutely absurd! Never, ever use FedEx. Terrible company bloated with tons of customer NO SERVICE. Lots of overpaid management and no workers.

Reason for review: failure to deliver in a timely fashion despite being paid for a service. I ordered 4 packages which were to be delivered via FedEx overnight. I paid over $200 for shipping for a total of ~$5,000 in merchandise. The following day, 3 out of 4 packages arrived. No phone call/e-mail (which I requested) once the merchandise arrived. I asked that it be delivered to the management office of my complex with a required signature... nope! They drop it off at my front door when I'm not home, no signature. $4,500 of supplies, left on my doorstep. Luckily, my management office was amazing enough to go get it and bring it to the office until I got home. That was fail #1.

First, I used a pseudo address to complete this survey as I shouldn't have to sacrifice my privacy to share my experience. Waited 5 days for shipment from Fedex, checked the front door repeatedly on the day delivery was expected (from tracking details/updates). Suddenly, I refresh the tracking and it says package delivered, but there was no package delivered to my home. Fedex has 3 different people call me to verify my address - it was correct from beginning - and ask for physical description of my home. It's house. They all look similar. The street number is clearly printed on uniform black iron mailbox. There's no way to miss my home/address. MAJOR FAIL. Never have issues like this with UPS! Thankfully, most businesses use UPS over FedEx, so it'll be a year or more before it happens again!

With reference to Tracking **, the product was dispatched from Pune on September 19, 2016 and delivered in the Parel, Mumbai office in India on September 20, 2016. After several follow ups, I didn't get any response and on September 23, 2016 afternoon I decided to go personally to collect the courier. I was shocked by the rude behaviour of Mr. ** and Gabrie on stating that we are not responsible on updating the status as well as delivery due to internal problems. This was an classic example of irresponsible behaviour and pathetic service by FEDEX organization because of internal issues. Highly recommend not to use FedEx courier service.

I ordered my new phone and FedEx tried to deliver the package to me while I was at work. When I got home I got the door tag that said they could not deliver it. I tried to reroute online, but the system would not allow me to do so. So I called FedEx. They told me the package was scheduled to be delivered the next day at 11 AM. I told them that I would not be there because I worked during the day and that they should not come at that time. The customer service representative called the station and got back to me to say that the package would be delivered the next day at 5 pm. I received a call later that day and FedEx left a voice message that there were no drivers left to redeliver, which was not what the note was supposed to be. So the next day, despite their assurances during my call that the package would be delivered after 5 PM, the tried to deliver the package again at 11 AM, for which I was not there because I was at work, just as I said I was.

The vendor I purchased from shipped via FedEx Smartpost on September 14th. FedEx has now informed me it will arrive September 26th. FedEx advertises Smartpost as taking 2-7 days. Simple arithmetic tells me that this shipment will take 12 days after the date of shipment. This is hardly 2-7 days. It took 6 days to get from origin at New Hampshire to my nearest hub in Sacramento. It sat at FedEx for 2 days until they turned it over to USPS. Now it will take USPS 4 more days to get it the final 32 miles to my house. I thought 7 days was bad but it was all my vendor offered. 7 became 12 and I am without a critical resource even longer. Smart?

I was expecting a mattress to arrive sometime the next day so I called to see if I could get some kind of time general time frame. Agent arranged it so that they would call me before delivery. No phone call. Missed the delivery while I was at work. Second call, Agent arranges that I get it shipped via evening delivery the next night. No call. No delivery.

I have received two packages from allposters.com. Both of them were damaged and there was a tear in one of the boxes. Also there is creases in the posters. It even says "fragile" on the box. Something really needs to be done about the incompetence of the people that puts the packages in the truck.

On 09/20/2016 I waited all day for a package to be delivered. Around 5:15 pm I noticed a FedEx truck fly by my residence, so I figured he would come back with my package which was said to be on the truck, out for delivery. The truck never came back. I checked the tracking again and it was indicated the package had been delivered at 2:00 PM. Left at front door. There was no package left at my residence, the truck did not stop. I made a call to FedEx to make a complaint and to see if they could contact the driver and have him backtrack. They stated that the driver then said that he slid the package under my front door. Which is impossible to do.

I subscribed to the Blue Apron box meal service. They ship via FedEx ONLY and Friday is my delivery day. I live at the end of the FedEx route. This has been a problem since boxes containing perishable food rides around on a truck from before daybreak until as late as 7:45. And this is in the Alabama heat. I am easy to find since I live on a numbered street that is well marked. And I am the only house in my 9-digit zip code and the only house on my street. The problems come in when the drivers near the end of the day and it is raining, or cold, or hot, or whatever and they will just skip me and deliver on the next business day. The drivers openly tell me that they do this --- because FedEx keeps adding more deliveries without more time.

I would like to express my disappointment with the FedEx service. I sent my Kid's passport to CKGS APPLICATION CENTER NEW YORK for Indian Visa stamping on 29th Aug 2016 through FedEx. It was overnight delivery, well here is what happened. FedEx shipped my package to Wisconsin because of their system issue and I tracked package for a week but they were not able to answer. I filed a claim on Sep 08, 2016 and they took another week to trace package and were unable to retrieve it. I had Return flights booked for India on Oct 15th, 2016 which I will not be able to take as passport is lost and I cannot get new passport and visa stamped in this time. Total loss because of this delay cost me. Indian Visa stamping fees $156. Cancellation of Return Flights for 3 people : $950+$1200. Expedite passport fees $186.

My last 4 orders have been damaged, delayed, or the box was destroyed when delivered. Customer service doesn't care and doesn't want to be bothered! The last shipment I paid for overnight it was shipped and they went to tell me that it was Amazon's fault although Amazon have me their tracking everything to have here within two days and FedEx said well it won't be here today even though it showed it was out for delivery. Waited all day and called back for them to tell me I would not have that Saturday by 8 but should expect it by Wednesday by 8. WHAT? I paid for express 2 day and get 7 days later. NO way! Had it stops, refused, and sent back. Drove over 100 miles and bought one at Best Buy! Was very upset and FedEx could have cared less!

FedEx gouges on customs fees and presents fees when there is no reason to charge them in the first place. There are only two companies in the world that gouge customers to this extent - one being FedEx and the other being DHL. They have both been doing this for years based on the technicality of "there is no competition so we can get away with it". Luckily, such is no longer the case. From my experience it is best to use regular mail rather than FedEx or DHL for any small value international shipments. The much vaunted "service standards" for each are a bunch of hot air, as they are based on actual complaints received rather than on actual on-time deliveries, so you are paying extra for something that does not exist anyways. I was in the business and I know how these statistics are created. Using regular airmail will avoid the gouging and the headaches of dealing with same after the fact!

I was sent the wrong part that I ordered. After contacting the company, they sent a new one using FedEx. A tracking number was sent to me by email. The package was scheduled to be delivered and the tracking said it was on the truck for delivery. After waiting at home all day, I checked the tracking number again. Now it said the driver couldn't find my house and my package was rescheduled for the next day!!! I have lived here for 8 years and had many things delivered by many different carriers without any driver saying he couldn't find my home. I called customer service and was basically told "sorry but that's the way it goes, have a nice day". I will request that senders use other than FedEx to ship to me.

I just received my package from FedEx. I ordered something from Directv and when I got my package I could see that someone cut opened my package half way, you can see what's inside of it and I don't like that someone in that company opened MY PACKAGE. The only good thing is that it wasn't something valuable. This has not happened to me before but like some people say "there's always a first time." If I could give the FedEx 0 stars I would, that is just not acceptable at all.

Paid more than 100$ for international shipment. They didn't inform me when it got into customer clearance. It's been more than two months, still my courier didn't get delivered... They didn't contact the address or phone number given, but updated the tracking number as incorrect address. ** service... Worst worst worst service. Please do not go with FedEx. Same happened in domestic service also. Very very worst and disappointed.

FedEx has not and still continues to not be able to deliver a package to my house. Now they cannot even find my son's house. Too many calls to them always fall on deaf ears and emails about their poor service go unanswered. I'm glad there are location like here that take reviews from actual screwed customers. I have always worked in a customer based businesses. I don't understand how a company as awful as FedEx is can continue to stay in business. Looks like if someone needs a job where there are no repercussions for performing horribly and not doing your job at all, FedEx is the place to go. I have even asked FedEx to take the package to a local UPS or USPS and let them deliver it to me because they always have without fail. They wouldn't do it though. And most times when I order something I cannot request it not be delivered by FedEx.

I shipped a Package from USA to India. This is my 3rd shipment in 1 month through FedEx. Apparently FedEx has outsourced a BPO to handle the Administrative and Delivery Process to CoGenteServices.Com My tracking number **. The recipient has been waiting at home since Saturday September 10. Today, the Tracking showed Held, unable to collect payment. There was no call, no communication from FedEx India that they needed Payment. My folks waited at the balcony all day, no FedEx person knocked on the Door or even Called. FedEx India [CoGenteServices.Com ] 1 Big Lie. They conveniently update Tracking Number with Misinformation. If any one in FedEx USA is reading I would seriously like to Talk to you about this. This is my 3rd Package in 1 month. And a 3rd Blunder that FedEx India has created. At this Rate... 3 out of 3. FedEx is bound to Perish.

I paid a lot of money to have a package overnighted. After 2 days the package arrived at my local FedEx and I am told I can't even go pick up and not wait for delivery since they don't want to unpack the shipment. So when FedEx says overnight it really means 4 days. This package was super important for the day that I needed it and am now being told it will be delivered after that day. And when I expressed that was not ok and I really needed to go pick up, was told to have a nice day and basically hung up on. The package was an 8 years in the making and was needed for a once in a lifetime moment. So when you pay the most money possible to have it here overnight that's what that should mean... Not 4 days later! So disappointed and at all costs I will never use FedEx again!

The tracking number provided with my purchase stated the delivery was made to my door on 9/2 at a time when I was home and actually sitting with a window view to my front door. Box was never left -- no doorbell rang, nothing. I checked with the leasing office and it was not there either, so I filed a dispute in order to have the driver figure out where my package was. The driver confirms he dropped my package off, but when he describes the location where he left it, that is not my unit at all. He NEVER even dropped the box off anywhere near my door and now I am stuck in limbo between FedEx and the shipper. Disputing or doing the trace is completely ridiculous if it's just going to be my word that the box was NOT delivered and the driver who claims he dropped it off properly -- which is simply inaccurate.

On September 7, 2016 I waited all day for a package to be delivered. Around 5:15 pm I noticed a FedEx truck fly by my residence, so I figured he would come back with my package which was said to be on the truck, out for delivery. The truck never came back. I checked the tracking again and it was indicated the package had been delivered at 5:11 PM. Left at front door. There was no package left at my residence, the truck did not stop. I made a call to FedEx to make a complaint and to see if the could contact the driver and have him backtrack. I got this fast talking employee that took my information, said someone would call me in 24 hours. I'm still waiting. My complaint sounds similar to several reviews I read, maybe THE BBB should look into the shady way FEDEX employees operate. If a box is address properly how can one not be deliver to its correct destination? They are ripping off the consumer.

I tracked my package and shows delivered to address on file, but I was at home and nothing been delivered as showed. I went to the local office and they told me my package shows delivered but I told them I haven't got anything on the date, time and place mentioned. They know who supposed to delivered it, and when confronted him he mentioned it was even delivered at that blue house, and I told him my house isn't even blue...they google my house and showed him. Then he said it was delivered to the wrong address. How could some have an address then leave a mail at totally different address. Either someone doesn't know his ABC requirement job or someone careless, either of them do not have to keep their job. That was a very important document he was messing with...and sorry couldn't make it better. That was a second time happens to me with FedEx express.

I was waiting for a delivery. I live in a locked apartment building, there is a sign - "deliveries at the back" because that door is usually open during the day. Three days the FedEx guy put the "Sorry we missed you" notice on the FRONT DOOR, right above the "deliveries at the back" sign. So, I called the national customer service because I live in traffic hell and I really did not want to go to another city to pick up the package and was trying to have it sent back. They refused to send it back and were extremely rude acting like I was an awful person for not camping out in my front yard in 90+ degree weather for an entire day to catch the delivery guy and making me feel like I am a pest and a liar (I was doing this through the company that I made the order from, so their customer service rep, who was extremely polite was handling the conversation).

FedEx lost my parcel. I tracked it. They said they delivered it Saturday, August 6, 2016 to my back door. I was home all day Saturday, no delivery and besides I do not have a back door. I've been trying for a month to get this claim resolved. FedEx is incompetent, rude, uncooperative and just all in all a lousy FedEx experience. If you have a choice use UPS or USPS and save yourself a lot of money time and aggravation. FedEx sucks.

After so many failures with deliveries from FedEx the shipper my company has choose to use I decided to take this to social media in hopes that others beware!!! FedEx has built a very undependable reputation of promising packages to reach a destination on a certain day only to not deliver as promised and this happens all the time with them. I am the sales rep and I have no control over who my company ships through. This package was supposed to be delivered over night.

I got a package shipped last week and it's been sitting in my hometown for 3 days now. This is honestly ridiculous. It's pissing me off. I will try not to have anything shipped FedEx ever again. USPS is the way to go.

Scheduled delivery date was Saturday. I was waiting for the delivery at my office. Around 3.40 pm I found from tracking information that the driver reported saying the customer was not available to pick up the item at 3.29 pm without ever attempting to deliver. When I called customer service they also lied saying the station is closed even though home delivery is open on Saturday. Worst service and no professionalism.

FedEx is sucks. The online tracking shows that package was delivered at front door and signature is not required. When I opened the door, nothing was there. Shows that package was delivered at 2:14 PM and I opened the door at 2:20 PM and within 5 min my package goes away. How this is possible. I was searching from here and there in entire community. Even I went leasing office 2 times to ask them if they received but nothing was there. There are very important documents inside the package and now the package is not there. I mean how FedEx driver such a careless to leave the package at front door without signature. Such a bad experience. First and last time. I'll never suggest to anyone to use FedEx service instead UPS or USPS are good.

My mother and I ordered a 16 pound bag of cat food, 31 pound bag of dog food, 35 pound container of cat litter, and 2 12 packs of wet dog food from Chewy.com to make it easier for my older mother so she doesn't have to pack them into her car and take them out of her car. FedEx delivered it to the wrong house -- the number was a huge difference. At 10AM, and the owner of the house it was delivered to came and told us it was left at their house by mistake. We called FedEx at around 1:30 and told them about the issue, and they said since it was a total of over 100 pounds they'd send a truck to pick it up and deliver it to the right address.

8/31/2016 at 2:00 am here in Fife, Washington I exit the I-5 freeway coming from North-South (exit 137). I come up to a traffic light and right arrow turns green. So I was about to make that right but I noticed a FedEx truck driving too fast so I slammed on my brakes and honked my horn. This driver did not try to stop so he ran the RED LIGHT all because he was reading some kind of paper. WRONG TIMING. I didn't get the license plate but I got 1 of the trailer # **. Drivers please be alert. I know it's not an easy job trying to stay up but just be careful out there. It's always better SAFE than SORRY. Bless day and God bless.

I paid premium to have a package overnight to me, last week Thursday, August 25, 2016. On Monday night, August 29, I found a door tag that claimed no one was available to receive the delivery, even though I was. Early Tuesday morning, I called FedEx to complain and inquired when my package will arrive; I was assured that I will get it between 8 AM and 8 PM. I complained that I'd rather not spent the whole day for FedEx and the FedEx girl suggested that I sign door tag and repost it on my door. Which I did. Furthermore, I cancelled and/or re-arrange my errands for the day to wait for the package which never came.

Package left out in front of garage - then it poured rain. This occurred last Friday in my Vienna, VA residence, where the FedEx driver left an important package at our garage. Since this occurs consistently (versus USPS and UPS), I assume this is how your deliverers are trained. Unfortunately, this practice exposes our goods to the public as well as the elements (direct hot sun and rain). Please walk the 10 more feet to our front porch. This is disappointing service.

Two packages were delivered to my front door on the 23rd of August. Both had 2 labels printed with "deliver to the garage door" because I can no longer lift heavy items. 8 days later, after assurance time and again that the packages would be moved to the garage, they are still on my front porch. Today, after a 14 minute hold, "Stephen" told me he could not help me because I INTIMIDATED him! He refused to let me speak with a manager, he wasn't sure (?) when a manager would be available nor who that would be.

FedEx is absolutely annoying. The employees are all cheaters, bunch of stupid people. You keep on waiting for a shipment and they never bring it, instead they will argue that they took to your place but didn't find anyone to hand the shipment to. If that's the case why don't you leave a note at the door to pick up from your location? They would not even make a call. I recommend people to boycott FedEx. Say NO to FedEx.

Supposed to have a package delivered to my house and they decided that I have to drive to the nearest location an hour half away from my job site. Paid for delivering next day. Supervisors can't do anything to help. Pretty sad business when knowing it has to deal with heart medication. I wouldn't suggest anyone using FedEx for any reason.

FedEx refused to take any responsibility for missing packages and denied my claim for a refund, so I will NEVER do business with them again because I lost $300 from their carelessness and I can't trust placing my next package into their hands again. I attempted to deliver a package with FedEx shipping label sticker on it and dropped it off at an official FedEx drop-off box next to a professional building one day, but then it ended up being missing and UNSCANNED. The driver doesn't scan it so therefore it just simply disappeared in thin air with no proof of tracking!

FedEx has built a poor reputation on not leaving a note, lying, and now not even trying to deliver a package at all. Instead, the driver went to my Apartment Clubhouse. I caught him with his pants down! I saw him drive in and didn't come towards my apartment so I ran towards the clubhouse and he was already out of the parking area and out of sight. This is a big truck and I literally was out there in less than five minutes. I asked the manager if FedEx just delivered a package for me and they looked and sure enough they signed for it "less than 5 minutes ago." I reiterate the FedEx creep did not even try to deliver to my door. Even if I cannot get a complaint to FedEx, I tell all the merchants I buy from how poorly I am treated with their products. I think companies are coming around and starting to use UPS all the time. FedEx sucks.

Smallest package to send cost a fortune. Takes over a week to deliver. Now package is past deliver date. I look up the tracking for package, & where delivery date was, now says "pending"! Worthless company. For $50 to deliver the smallest of packages, & I would expect FedEx to manage to do the job expected! DELIVER THE DAMN PACKAGE! THIS YEAR WOULD BE GREAT!!! Unreliable. Never again will I use FedEx. UPS blows FedEx out of the water! I learned my lesson. They rip you off & can't even deliver a package in a week's time. Just ridiculous & worthless. How do they stay in business? Because they lost mine & I will spread the word how terrible they are.

I received an e-mail from the shipper with a tracking number on the Aug 14th. When I checked the tracking a couple days afterward the tracking reported package to be received at shipping address on the Fri 19th. I later checked the same tracking number on like Thurs to verify package was in fact going to be delivered on the 19th. The TRACKING INFO CHANGED to Wed the Aug 24. I went to check the box on the 24th, still not there. I see today they are reporting it in my box avail for the 26th pickup. I live about 2 hours outside of Denver. According to the tracking, the package was in Denver on the Aug 18th. Are you kidding me? It took 1 week and a day to get the package to be delivered from less than 2 hours away? And what is up with this whole tracking information changing at their whim? UPS never does that, and if ever does happen it is by 1 DAY not a whole week later. Very Disappointed FEDEX.

Why on earth would FedEx ship a package from Hutchins TX (outside of Dallas) to Houston when it is meant to go to Austin. Why couldn't they just throw it on the truck bound for Austin??? It boggles the mind. It makes absolutely no sense to send it out of the way. How stupid are the people at FedEx?

I had my next semester college textbooks (obviously expensive) delivered to my home and the driver out it in the dirt, IN THE POURING RAIN, within reach of my neighbor's dog. When I found it, an hour after delivery, it was soaking wet and torn up by the dog. What kind of driver leaves a package like this??? Would not recommend FedEx to anyone!

I have been without a phone since Friday. I paid extra to have a new one delivered. I got the message saying it was delivered. I only came home to be told by my husband, "Sorry your phone didn't come". What?? I called them at Fedex only to be told that on their end it said it was delivered at the garage. Funny since my husband was here all day waiting for it. All I keep being told is that they need to talk to the driver. I know that these people need to meet a quota for the deliveries during the day but really? My Samsung Galaxy 7 edge is worth a lot and I have wait. Why did I pay for the delivery if it isn't going to be here when it is suppose to? They better hope I have my phone by the end of the week or I will be calling the BBB.

I live in a safe neighborhood, but I'm also a tech geek, so I have a security camera I installed over my front porch. I ordered a recliner from Hayneedle and chose a delivery date of Wednesday, August the 17th (I live in Maryland and the chair was coming from California). Wednesday comes and goes, so I check my shipping status. It says it arrived at my local shipping facility this past Saturday but no delivery was scheduled. I contacted Hayneedle and asked them to try and find out why it hasn't been delivered and when I can expect it. Hayneedle got back and says it looks like FedEx lost the package, if they can't find it in 72 hours I will be issued a refund. Then amazingly 24 hours later I get a notification from FedEx that my chair has been delivered but BACKDATED to Saturday the 14th. I was home Saturday... I have a security camera... FedEx was not here.

OPTIONS GRAYED OUT, I DIDN'T WANT TO HAVE TO SIGN FOR PACKAGE!!! This makes me absolutely sick. I've been waiting and waiting on this phone to come in and I tried and tried to place a no signature needed check on it. Your IT department is messed up, period.

My very first experience with FedEx was a bad one and the very last one. FedEx suck. They delivered my son computer to another apartment instead of mine. Delivered to C apts instead of H. My address was on the box as clear as day. Just imagine if the guy the delivered it to wasn't honest? Then my son would be without a 200 something dollar computer. Very careless on the driver part, and bad business. I wouldn't recommend FedEx to any of my family. Just leaving on someone's porch without having to sign for it is definitely not the smartest thing to do. Vey angry and disappointed. I rate FedEx a zero.

I ordered a downrod from Lowes that was shipped out aug 2nd, been fighting with them because I was getting conflicting stories, it was shipped, not shipped. Fedex shows it arrived in Houston Aug 4th, I live in a suburb of Houston. It's now Aug 18th still haven't received it, so I called and their excuse was bad weather, address issues. WOW! It's been raining for the past three days only. I said, "You don't have my phone # I provided since you had address issues for 2 weeks??" She said, "Yes", again WOW! I will never personally, use Fedex!

My experience sucked!!! Twice I scheduled home pickup for a prepaid shipment and both times the driver refused to pick up the package. The first time was due to the label not actually being attached (and the driver would not even wait 30 seconds while I was taping the label to the box), the second time the driver said that he couldn't pick it up because of the type of service I chose to ship this package. Which he could have explained yesterday and I would have contacted that DEPARTMENT for pickup BUT NO!!!!! So now I will never ever use their sorry services again and I hope they go bankrupt!!!!

This is by far the worst company I have ever had to deal with in 30 years. Overpriced and unreliable, never providing the service we pay for, leaving packages with complete strangers and losing packages, refusing to surrender packages to the CORRECT addressee even when provided with, ID a home LEASE!!! for proof of address and still FedEx won't release because door slip was not provided. Why? Because FedEx didn't leave one!! Customer service is snarky and rude and there is NOTHING we as consumers can do. Very frustrating and disappointing.

With a Sony pre-paid printing label in hand. I approach the FedEx counter as the FedEx clerk calls me forward saying: "Hello sir, how can I help you?" As I had the clerk my prepaid Sony printing label I say in response to this question: "I have a Sony dvd player to go back to Sony electronics and a prepaid printing label." I continued by asking him about the cost of the boxes that were on display. He says to me "well those boxes may not be big enough. I have one here in the back." He goes back and brings out a box. He takes my DVD player and put it in the Box he had retrieved from behind the counter and this is where the confusion began.

I have purchased some Ayurvedic medicines online. The online company shipped in time, but the courier boy did not delivered in spite of my phone. He did not come to our area and returned as marked wrong address. My tracking id **. I have complained to the local courier office as well as Head office, but no one take action. This is not happened by this courier for first time. Some day ago, this company delivered a cell phone after a week by my several phone call.

I ordered some product from my Advocare website. Advocare is a very well known and respected company with very expensive, but excellent quality, consumable products. This Advocare company uses FedEx for delivery. My product was estimated to arrive on Aug 10, 2016, however did not come until Aug 11, 2016, which is not a huge deal to me. The problem I have is that my package was left on my doorstep in the pouring rain for 6 hours. From 1430hrs, when it hadn't arrived yet and I had to go to work, to 2100hrs when I came home to see it soaked and, to top it off, crushed into my door step.

Unless you pay the $5, you won't be able to get a package between 5-8:00 pm. They wouldn't deliver it to their warehouse when I asked about it leaving it by my door with my signature stating that I release them from liability, they refused that too. It seems like a good way to get an extra $5 per customer; their customer service is entirely script-driven and you may as well be talking to a robot. Their so-called customer service complaint form makes you jump through so many hoops - asking for multiple numbers and vendor names, and generating error messages, that after a while you give up and can only say this is what a giant conglomerate can do to you and you have no recourse.

Customer Service is terrible! I have never been this disappointed with Customer Service (except Apple but what is new with them) in my life. I call to ask them about me needing to be home to have my package signed. I'm not home when they come most of the time. So they tell me to give them the tracking number and I do and then they tell me they can't. Due to the fact that they feel that it is a suspicious neighborhood. When I tell them that I'm not that concerned they like "Is there a place where it is safe from other people anyway?" I'm like "No just leave it on the front porch." Then they tell me to hold so they can see what they can do. I do but I am on hold for like 25 mins before getting disconnected.

I called at 10:00 AM on Wednesday to schedule a pickup for a FedEx Express envelope. I was asked what our hours were and I told her 9:00 to 5:00, but I usually leave at 4:30. Confirmation number given was "**." At 4:27 PM, no driver had yet showed up, so I called FedEx and asked "when" someone would pick up the package. After looking up my confirmation number, she said that they had in their system that we were open 24 hours. I told her that I never said that, and reiterated what I had told the original person that took my call at 10:00 AM.

On 27th July, 2016 I had created priority overnight delivery package for official document and had dropped off the package by 2:30-3PM time slot in office area where FedEx facility is present (FedEx facility address: 100 Century Court, San Jose, CA). Package did not get picked up till 4th August, 2016. Online service shows online label creation on 27th July 5PM as per FedEx however I had created label by afternoon 2PM itself and was waiting on my package to be picked up on same day for 4:30PM pickup. Not even next day but whole week delayed happened to pick up package which had urgent official document. Although I had requested email notifications on delivery, I did not get single email even after package delivered on 5th August, 2016.

I paid a ton of extra money for two day delivery on thursday morning for an item purchased from newegg, which was processed and put in the hands of fedex by thursday noon - I checked the fedex website where they proudly state that 90% of their locations deliver on saturday for a bunch of services including FedEx 2Day (like USPS or UPS) unlike their competition (which they obviously just lied about) which gets it their sooner.

The FedEx driver required to delivery in North Clarksville coming from 1750 Jardco Dr is an outright LIAR and the supervisor at the hut is as lying and unconcerned as the driver. Wednesday, Aug 3, 2016 a driver LIED indicating that he delivered a package to a residential address @ 1:50 pm. I received email confirmation from the shipper indicating the package had been delivered. However @ 1:50 pm it was a complete THUNDER STORM with heavy winds and all.

I ordered a laptop a week ago and the package arrived yesterday needing a signature. However, I was unable to sign since I was at work so I called customer service so they would hold it at the facility after work so I could grab it. I go to the facility (1 hour away from where I live) to get the package, but I get there and they say there is a special restriction on it so they can't touch it. I call customer service again and they say they will hold it for pickup the next morning.

I ordered from a catalog company. Due to their error they were to ship FedEx two day delivery. It is now day four and I still have not received product. Would you use a shipping company that does not honor their commitment??? I rate FedEx with a Zero!!! Date shipped 7/27, it is now 7/30.

So I have given this company a lot of latitude. I understand the difficulties in finding a house or apartment you are scheduled to visit. I also have some close friends who work for Fedex and one who is pretty high up in the company. My wife doesn't work and she homeschools our kids, so there is always someone home. For several years, across three areas I have been on the receiving end of Fedex's business. Almost 80% of deliveries I get through Fedex becomes problematic. Calling them with a dispute is pointless. Expecting the delivery driver to ring a doorbell is like pulling teeth. I have had numerous things delivered to a neighbor, left out in the rain, left at the roadside by my or my neighbors mailbox, and signature required deliveries mysteriously signed for yet never delivered.

Terrible experience with this service. Here in France Fedex is refusing to take my order and schedule the pickup of my bike, because I don't have a french number. They waited until the day that I booked the service to ask me when to pick it up, and now they are refusing to do the service that I already paid. Now I am leaving on Monday and I am worry that this incident will ruin all my plans. I am not from France and don't live here, I am sorry if my phone company back home don't charge me for roaming.

11:38 In transit, 11:39 At local FedEx facility - Package not due for delivery - I don't know meaning, 12:27 In transit, 12:36 At local FedEx facility, 13:02 On FedEx vehicle for delivery. At this point I was and come to home early to receive delivery. Waiting waiting waiting till 8.30 pm, funny part 13.00 to 20.00 pm, 22:32 At local FedEx facility. What the hell they thinking? I came to home early waiting - no one called me about the delay. So please give suggestion to seller i.e. Flipkart, Snapdeal, Amazon, Mitra Shopclues and eBay etc while placing order in online. Please whoever gone through this review pass the information to your dear ones.

I ordered 4 tires online and FedEx delivered them this morning. They don't even bother to knock or ring the door bell anymore. These brand new tires weren't in a box and the delivery guy just left them on my front porch for anyone to steal. I would appreciate if FedEx would at least start seeing if anyone is home before dumping off my packages. This has happened so many times that I would choose NOT to use this company any longer.

I was expecting a delivery on 7/26/2016 deliver by FedEx. The tracking information said out for delivery. At 4:30 I received a email stating they were unable to deliver package because no one was home. The only thing is I was home all day. I have a driveway alarm and a dog that barks if someone pull in our driveway. Also my wife and I were both sitting where we could see the driveway and the time the driver supposedly tried to deliver the package.

I am very disappointed how FedEx is ripping off their customer for international shipping. I ordered a small package from US. Only $90 + $66 shipping, papers all OK. Under 100$ no extra custom duties. When the package arrived FedEx charged me again $65 for clearance. After many complaints, one of the staff explain to me that the value of the package ($90) is too less so FedEx Broker Service added the $66 shipping charges to the value of the goods (total $156) so the value of $100 exited the free custom duties, and they charge me the same amount for shipping again. So I have to paid Clearance Tax for the FedEx freight cost. This is clearly a ripoff from FedEx. I also will take further actions on this.

Hi. My experience with FedEx was everything but professional. My $550.00 package an electronic item was suppose to be delivered on a Saturday never to showed up. Wasted my whole day!!! While my 76 year old mother is having a 4 to 6 hr surgery. Then when I called no one knew a damn thing then they have a supposedly a supervisor who called me to tell me what I'm already telling them (incompetent) then ping pong me to another individual who did the same thing by saying he didn't know where my $550.00 item. Today is Tuesday and I still don't have it. FedEx is trash when it comes to being professional. From now on go UPS!!! United Parcel Service is truly the best!!! Delivery service globally!

On June 29 2016 I shipped a package FedEx ground, only had to go from Pennsylvania to Ohio but never made it. I was informed by FedEx that the item was damaged in shipping. I filed a claim since the shipment was fully insured but in the words of FedEx "the shipment was not adequately prepared or packed for safe transportation as required under the terms governing this shipment" therefore they refuse to pay out. Now it seems to me that they would still deliver the package or return it to me but I never got anything but a "screw you." To me it seems like straight up theft as the package was never delivered or returned and they never even returned what I paid to ship the item. There really is NO evidence of what happened to the shipment. Was it lost stolen or did they really damage it? I know the item really really had to be abused to damage it.

Package was stolen. My security camera recording showed delivery man just left package there at front door out in the open for people to easily see. Delivery man did not bother to even knock once and just left it where he can place it anywhere out in the open and view. If he even bothered for a few seconds to knock on door, anyone in my family could have answered and checked during anytime. My package wouldn't have been stolen. My family and I orders stuff from online multiple times and other carriers have knocked on doors or ring the doorbell and even waited for us to get our package. I guess it takes common sense for one to give a few seconds thought about it.

I ordered a very important package and paid $250 to have a rush put on the production of the product and the overnight shipping. This rush and shipping charge was as much as the actual product. An hour later I ordered something from UPS, same thing, next day air. FedEx did not deliver. UPS delivered just fine. The worst part? FedEx says it was due to something "out of their control" i.e. a thunderstorm so it is "not their fault". Their entire job is shipping. If a plane has a problem, get a truck, do whatever you need to do, just do your job. For my event tomorrow I now have no marketing materials and am out a total of $500. Thanks FedEx.

Paid for overnight delivery. Package was never delivered. Was only to be told to that it was the weekend. The driver had too many routes to try a second time to deliver package, but I can drive 45 minutes to pick up my package. This service is the worst customer service experience I have ever encounter in my life. Robin the customer service agent was very helpful. My main concern is I was charge for a overnight delivery that never arrived. It came 4 days later. Ask if I could be given a re-fund was told no. Once payment was deducted can't be granted.

Horrible! FedEx guy came down and on seeing the boxes went back saying he will get a bigger vehicle! On repeated following up, he came over the next day but saying bar code was missing and confirmed saying he will come back after a couple of hours later... he never turned!!! I have called the customer care - nothing. Less than 7-8 times and finally they could do nothing but saying sorry! I am frustrated and I have my flight scheduled tomorrow morning!

And is up for delivery today between 8am and 8pm, but if doesn't arrive will come tomorrow or the day after. I am speechless.

Had a piece of equipment shipped to me for work (B2B). When 2 of 3 pallets arrived, I looked online and found that I could no longer track the missing pallet with the same (or any) tracking number as the package had been "delivered". Spent two days on the phone with FedEx trying to figure out where the missing piece is and still no answer. Two frustrating parts (outside of not getting what I need). 1. After several calls, I asked if they could call me with updates as there was no way on the site to find out what was happening. The FedEx official said yes and have heard nothing since. 2. Called in 2x times on a Saturday. Both times I was on hold for 10+ minutes ("Fedex has the lowest LTL rates in the industry!") and then was disconnected. Very disappointed. Terrible customer service and will actively try not to use them in the future. Also, where is my pallet?!? It is a pallet with a 400 lb piece of equipment on it...

Supposedly received pkg at front door on 7/13/16. Pkg not there. Our camera at front porch shows the side of a FedEx guy appearing to put pkg on porch. Can't see his hand, only shoulder. He walks away after reaching down. Tracking showed he left pkg at 11:31 (same time on our camera). No pkg. Waited to call FedEx 5:00. Opened case, they stated they would contact driver. Called 3 hrs later (as they said they would call 2 hrs later but never heard from them). Still no change on the tracking info according to operator. "Somebody will call you tomorrow." No call.

Have had several problems with this company. The drivers either don't show up, or show up after the designated hours of delivery. I have waited all day on 3 occasions to receive a parcel only to have the driver not show up, or deliver to the wrong apt. number. DO NOT USE FEDEX - their customer service reps claim they cannot contact the drivers to find out when they are expected to deliver the parcel. They tell you anytime between am and 5 pm but I have waited all day on 2 occasions to receive my parcel only to have them not show up.

I was having a TV shipped to me from Sony. This was a warranty replacement. Shipment required a signature. I missed delivery twice as I work. So I called FedEx to see what my options were. Was told I could sign door tag and they would leave it. However I was not comfortable in leaving a 40 inch screen TV on my front porch. I was told that was my only option by the customer service rep. However I was given the option online to change the shipment address for a fee. When I told the lady that, she said, "no we could not do that, that was against Sony policy." So I said, "ok I am not going to argue with you about the policy. Just tell me what I can do other than take a day off work and wait on FedEx."

Ordered a TV stand from Amazon. It shipped from Whitestown warehouse on July 8 only 146 miles from me in southern Indiana. FedEx showed it would be delivered on July 12. The morning of the 12th it showed on truck out for delivery. End of day no package. Checked the website and it stated that the package delivery date was changed by the customer. I called their customer service and they told me someone called and asked that the delivery be moved to the 13th. I told them no one called. 13th came and went and I checked the website that night and it stated incorrect address need additional information and I needed to call. This time I called Amazon and they were very polite. While I was on hold they called Fedex CS who verified the address was correct and said they didn't know why it wasn't delivered and that it will be delivered on the 14th.

In order to receive a package that required a signature I waited a day beyond the scheduled delivery day, then the package traveled 200 miles round trip to return to my location the next day. After 40 minutes on the phone with their "customer service rep." the corporate secret was released that for an addition fee I could receive the packed the following day, after 5 pm when I would be home, another wasted 200 miles of travel for my package.

Overnighted some documents to a law firm. Package was left across the street on the porch of an abandoned/boarded up building. The law firm's address was on a sign visible from across the street. The kicker is that the package was SIGNED for by the front desk! Spoke to 2 people at FedEx. "This has never happened before." No refund unless I speak to yet ANOTHER person. No promise of a reply was given to my complaint when they speak to the driver (if they ever do).

My FedEx awb no. ** has landed in India on 30th June 2016 and now it is almost 15 days but I have not received the shipment. I have contacted your employees and given multiple documents to them but still I am awaiting my shipment. Ms. Preti ** and Sheetal are the most rude employees I have seen in any professional organization, they do not take calls nor reply to emails and on top of it they are saying that they do not have color printer in their office to take printout of my documents and I have to courier it to them again.

I am an On-Site Manager for a 72 unit apartment building. We have one FedEx driver that will not take packages to the individual units. He states that every packages requires a signature but over the past month if we are not available he will just drop packages in front of the Manager's unit - no signature required. I have confirmed this will the Tenants that their order are NO SIGNATURE REQUIRED. I understand we have 5 floors and it is a pain to deliver at this time because the elevator is down but every other delivery service we use delivers direct to the unit. Before I complain I would like to know the procedure. Deliver direct to the door or drop off at the Manager's unit if the packages do NOT require a signature? BTW: All other FedEx drivers take to the apartment door unless signature required.

I have talked to numerous customer service and assurance officers and the delivery facility manager; none have been able to give any customer service. Everyone has been very rude and unhelpful. On Thursday my package was attempted to be delivered, I call customer service to schedule a delivery because I was told it could not be held for pick up. The report promised it would be delivered on Friday after 5pm. When I left work early to be home at 5pm there was another door hanger stating it was attempted again at 315 pm. It was only 415 so I call to see if they were going to send the driver out as promised and was told the driver had gone home.

I dropped a package off at a local dropbox on Thursday. Box showed that the daily pick-up had not yet occurred. Check online on Friday and it showed the package scanned. Now Monday and the package is still at the local 'hub'. Called once and was immediately dropped after giving the tracking number. Second call I was speaking with a rep for a few minutes when dropped. Third call the rep said that the number I gave was not a valid FedEx number!!! I asked to speak with a manager and was given to another rep that was much more helpful, and expecting to see the package move on tonight. I hope so.

Shipped out a Antique Budweiser clock that was 57 years old to Indiana through FedEx ground on 6/12/2016. The person from Indiana received the clock broke/damaged. Looked like they threw it off the truck or stepped on it. I just got off the phone with the claims department after 12 phone calls and almost a month later and was informed they would reimburse me my shipping cost @ $26.75 and $100.00 for damages. The clock is a Antique Budweiser and has a retail value of $750.00 restored. This one wasn't restored and asked for $300.00, which I thought was more than fair. I will never never use Fedex again and will spread this story with everyone I know. They will lose more in the long run that's for sure.

I paid additional money to have an item delivered by 10:30 am on July 11, 2016. At approximately 8:40 AM a driver pulled into my driveway and turned around by my house without getting out of his vehicle. According to tracking they had tried to deliver two different days prior but a notice was never left. I assume he was too lazy to get out of his vehicle to leave the notice. I end up finding out that my order had been delivered to the mall. FEDEX was no help in resolving this matter at all. As far as I am concerned their delivery is the worst.

I sent package in the Philippines. Charged with $$ amount for shipment. I found out they also charged the person in the Philippines with ridiculous amount. They said item will be delivered 4-5 business days which did not happen. They failed to disclose that the consigned person will pay in said country. The broker here said no extra fee yet they held the item for very long since they asked the person there to produce documentation that she does not have instead of communicating to their office here in Canada. I hope their Customs or head office will pay attention to this.

I had to ship a gift that had to be delivered to Morocco by the June 30. I went to Fedex store on June 22 and paid $141. I was promised that the delivery would be made by June 30. Now we are on July 8th and has not been delivered yet. They ruined the whole gift surprise to the people I am sending to. My package was in France for 3 days and then was sent to Ukraine for 4 days and was shipped back to France for 3 days and spent 1 day in Spain and finally made it to Morocco last Tuesday. We are on Friday 8th and I called them this morning and they told it will be delivered on Monday. Last time I am using them. I will stick with USPS.

2:59 pm: Delivered. 2:54 pm: Delivery exception. Retrieved shipment. 5:22 am: On FedEx vehicle for delivery. 5:01 am: At local FedEx facility. NEVER RECEIVED PACKAGE. My package was allegedly ORIGINALLY delivered at 10a.m. The driver then picked the package ("retrieved shipment") because he "misdelivered it" and then almost 5 hours later at 2:59 p.m., he "redelivered it to the right location". The driver also put that my package was signed for... Well, he put that it was signed for by my "Patio" and I don't even have a patio.

We don't have an electronic doorbell at our house, but we do have a LARGE brass bell next to our door and a BIG sign that says: "Ring Bell LOUDLY." Today we were expecting a very important, very expensive package. We rearranged our schedule to be here for the package delivery. Two of us were home and in different parts of our house; we could have easily heard the bell. Imagine our surprise when we opened the front door to find FedEx's paper slip of attempted delivery (15 MINUTES EARLIER) but "customer not available." WTF? The delivery person did not ring the bell, nor, apparently, even knock very hard on the door and split within just a few seconds, taking our much anticipated, much needed package. We immediately called FedEx to see about turning that guy around, meet him somewhere, or at least be able to pick up our package later this evening at a distribution center. We were told "No," on all three counts.

This is a shipping company, right? That apparently is not the case. The package for a client was held up for delivery. I called to find out the hold up. After 42 minutes of holding, I was told that they had the wrong zip code and had tried to contact me multiple times to find the correct information, to no avail. They refused to deliver the package after three failed attempts. Yet, when I looked up the shipping information that they were given, the zip was correct, and the phone was also correct. In other words, FedEx dropped the ball on this one and wanted to blame errant info -- seems to be their standard mode of operation. This is my last bad experience with FedEx. There are other options.

I sent an envelope to Nigeria on the 2nd of July, 2016 from Texas. Before using FEDEX, I spoke to the representative named John about the urgency of the mail and was assured my package will be delivered not later than July 8th, 2016. I tracked my package only to find out that it is still in Britain. Called to speak to a rude representative and the worse customer rep with no manners about conflict resolution. I paid $121.91 to send a 3 paged letter that will spend 2 weeks before it's received?? That is slower than just buying stamp and sending a post office mail. What a rip-off. Fraudulent FedEx.

I have used FedEx Delivery Manager for the past couple of years b/c I place lots of online orders so I get lots of packages delivered to my house. Recently I tried to change my address b/c I have moved. The FedEx website would allow me to change my address in one place but not the address to which packages are to be sent. Instead I got an Error 1000. My husband, who has had a FedEx Delivery Manager account almost as long as I have, tried to make the same address change and got the same result.

They do not know where my package is that was supposed to be delivered yesterday July 1st. I called and they said they will call back in 2 hours... 3.5 hours later I call them and now that department is closed... Really??!!! According to the tracking my package is in Essex, CA and according to the guy on the phone, it is in Chicago. Now I can't get any help or delivery until July 5th. Now as I told them on the phone, my package is a water heater that desperately needs to be installed since mine still has to be used but it is leaking all over my floor. Thank you for nothing FedEx... I want my package and a shipping refund!!!

I ordered packages from Walmart and Famous Footwear and they was suppose to be delivered yesterday. I call them because I was waiting outside and my wife was waiting inside so we could look out for the FedEx guy. Well long story short he never showed up and he altered the package online by saying no one was home which is a complete lie. We waited all day... we spoke to management and they promised us that it would not happen again and that we would get our packages the next day.

I ordered from Gmail items worth $200 plus, and when checking out it would not give me a day express delivery instead I waited for weekend delivery. Then on a weekend which is 06/02/2016, FedEx made a note in their tracking number when checked that attempted delivery at 9:39 am when I have been in my place the whole time because of that delivery. When I called them they said and also from notification that it will be delivered on 06/07/2016 which I was a bit worried because some of the items may be spoiled. Called Google Express and all he said was an apology. When I tried to cancel the item it will take days to refund the money to me which I just let them go ahead with the purchase as I am worried of the inconvenience of following up and refunding my money back. These companies were very inefficient with regards to their staff. I said poor, very poor service. Will no longer order the items.

So disappointed with FedEx - I have paid close to $200 just for shipping to FedEx and I was promised that the package will be delivered by 01 July 2016, but it did not. I had to call FedEx Customer Service and the reps were polite but not at helpful. Because of this package delay I had spend more $200 for buying the same stuff what I was expecting for my family for the festivities. I don't know why FedEx does not understand the priority, I mentioned them that we have our kids' clothing for festival, which I promised them for the festival. Since it got delayed, I was contacting FedEx to help me, so that I can at least go pick it up from local office, and I did asked them to charge me anything on top of my shipping cost - nothing worked out. So heart broken and ashamed in front of my family and kids. FedEx made me look dumb and break my promise, ruined our festival day.

FedEx is a terrible excuse of a delivery company. They charge citizens all this money send things to whomever and don't even deliver it on time. There's always an excuse. The telephone agents are rude and knows nothing about quality value nor customer service skills. I am totally disgusted with FedEx's entire operation.

I am attaching the location to be more specific 670 E 132nd St, Bronx, NY 10454 is the WORST. The drivers are lazy, the supervisors are never available and they lack communication and customer attention!!! After filing 2 complaints and several phone calls with FedEx you think a supervisor will call to apologize or to make sure the customer gets their packages!! I was supposed to get an overnight delivery, I took off from work to wait since they gave me a tracking number and an estimated time of delivery which was 8pm. The driver's claims that on the first try I was unavailable, there was no door tag, didn't ring the doorbell even though he knew this is an apartment building and in order to get in someone has to buzzed the in!!

I called and talked Janet on 6/30/2016 regarding why yesterday their site said my package would be delivered today by the end of day. Well today I checked their website and it said not until 7/7/2016. How the hell can they be that off as of yesterday!!! Gosh I wish when things say one thing it should be within a day or 2 at the most. So now for my husband's 50 birthday he will get a piece of paper saying what I got him. SHAME ON YOU FEDEX. GET YOU CRAP TOGETHER...

So I sold some items on eBay. Went to go ship them, checked out all my shipping options. Selected FedEx due to the fact they were 8 cents cheaper than USPS. (Even though I would have to drive 20 mins to drop it off at their building. Was quoted the same price in store rate as well as the online rate. Printed my labels and dropped them off at your store.

I spoke to 7 different FedEx customer service representatives until they finally helped me. One even rudely hung up the phone... My packages were suppose to deliver on in two days (after placing an order on Monday for Express). Thursday night at 8 PM they call me and tell me they can't ship it out until Monday because the address was unidentified. I VERIFIED THE ADDRESS MULTIPLE TIMES AND THEY STILL COULDN'T DELIVER IT. Unbelievable. My coworker needed those packages by Friday and because FedEx screwed up it had to wait. UPS.... smooth sailing... I gave them the EXACT information I did to FedEx and they were just fine delivering and finding it.

I have a FedEx account. I needed to send a package today by noon. I took it to the FedEx hub at the airport. My receipt said $65.91 and I was not told it may be more when I get my bill. When I got the bill it was $87.63. I disputed the amount and received an email that the dispute was denied due to correct pricing. There is no option to dispute this or contact anyone else. I will be calling by phone tomorrow. The breakdown on the new bill is: 76.37 transportation charges; 11.26 special handling charges. On the receipt at the bottom it says "Subject to additional charges. See FedEx Service Guide at fedex.com for details..." ...which I did and read everything in it that applied to what I sent and the area I sent it to and I paid upfront for deliver services.

Complaint Description: I had an iPhone 6 plus s that was sent back through FedEx. On Jan 19 FedEx package was put in mailbox by mistake and mail lady took it and gave to the Fedex driver that picks up at the post office. They have gave me his name and I have gave to FedEx that information to be told that driver does not work for them. Went through his mail sharing and talk to them and was advised this driver picks up there every day and to tell them FedEx - he is a contractor FedEx driver so I called and gave info to them - still to be told no one picks up in Venus Tx. I asked them to check ground and was told they don't pick up. My phone still not found and no one know who this driver that picks up at Venus tx post office is.

Purchased a surfboard and it was mailed via FedEx from NC to CA. Board arrived in Anaheim, CA where it sat in the distribution facility for 2 days and then was shipped to Texas. Multiple calls to FedEx from myself & shipper attempting to have box retained at distribution facility for pickup. FedEx failed at each point where the package could be intercepted and rerouted. After multiple requests to ship the package to my work from both the shipper & myself FedEx STILL didn't get the right address. At this point I will take the day off work to stay home and await delivery since asking FedEx to change ANYTHING might ruin the shipping process again. I am now an extremely unsatisfied customer and will make every effort to never use FedEx again.

My friend's package was supposed to come this morning, but it didn't. The delivery person was supposed to leave a tag or something, indicating that he came and couldn't find anyone in the house. There was no tag, there was no sign at all that some delivery had come and left... I called the FedEx on behalf my friend, communicated through a electronic secretary. I requested that the package would be sent to a certain fedex office that we can pick up ourselves. The fedex office is the one on 100 Redneck Moonachie RD, NJ. We went there. The lady, who happened to be the manager of that office, didn't except my friend's photo idea because it wasn't issued by the US government. That was absurd because he is a businessman waiting for his visa to be approved and he is new here.

FedEx has got to be the worst delivery service in existence, they always claim to not be able to find the address, even after they delivered the day before. They have no live customer service people to talk to, just a bunch of programmed bots. They couldn't find a package if it was sitting on the dashboard of the truck and the drivers are always complaining about working long hours. I don't understand why, they are hourly employees that make about 18 dollars per hour. I am FedUp with them. From now on I will use UPS or USPS for any deliveries I send out and I will also request the suppliers I purchase from use UPS or USPS for my deliveries or I will purchase from those who will.

I had a smartpost package that was suppose to be delivered to the post office and they sent it to the wrong post office. The post office would not allow me to pick up my package because my Po box isn't associated with that particular post office and they said it would be sent back to sender. So now I have to wait another week for a replacement package because of a mistake made by a FEDEX rep. The Fedex tracking even stated it was going to the correct post office but ended up elsewhere.

If a tortoise & FedEx starts a race to deliver parcel, absolutely the tortoise will win. I courier a parcel on Monday and arrived on Saturday. The distance was only 700 to 800 kms. approx., very slow, very very slow, even a tortoise can deliver fast than it

FedEx needs to train its drivers in Humble (Houston), Texas to stop delivering items at wrong addresses! I have had to call FedEx about three times to come and pick up items wrongly delivered to my address! Too bad other people have not been kind enough to return the courtesy by returning my items wrongly delivered to them by FedEx. All these items have all been Wal-Mart shipments. I shop a great deal on Wal-Mart website and the FedEx drivers just assume that all shipments are mine just because they are Wal-Mart boxes without taking time to verify the address and end up also leaving other people's stuffs at my address.

We use FedEx International service infrequently (2 x month) but enough to know the procedures for booking a shipment onto their system. The cutoff point for a same day collection is 14:00 but we use 12:00 to be safe. Recently we moved to new premises and have noticed that the FedEx van misses our pick up for same day more times than he makes it. Further, trying to track who is doing what at the company is also very difficult because the audit trail for web bookings is incomplete. When booking in a ZMPA reference number arrives on the screen. This has to be written down as there is no emailed reference or print-out reference with this on unless you go through the receipt process. More paper... and 1 out of 10 for user friendliness. For a CEO to be writing this tells you that frustration is at boiling point. FedEx - get it sorted or sell out to somebody that can, it's not rocket science, it's a parcel and an address!!!

The FedEx story is a story of total incompetence. Today I was to receive a package, the tracking system says it was delivered to the front door, however NO PACKAGE came in. There is a security guard at the front door, together with a bunch of cameras. The security guard was ON POST at the moment you claim the package was delivered. Moreover, when I contacted your office your representative claims that NO ONE has a contact phone to the driver, and that you will try to find out what happened on TUESDAY (today is Saturday)... This should be a warning to all potential customers against using any FedEx services, as it is TOTALLY UNPROFESSIONAL.

I ordered a few things from WalMart. In one order, WM will use all 3 shipping companies, USPS, UPS and FedEx (if you can call FedEx a shipping co.). Yesterday, my tracking showed FE delivered the order to my door. Now mind you, I was sitting right here, at the window and NO package was delivered! I called FedEx and they said he had delivered it to another address, 2 miles away on a totally different street! She said they would contact the driver to back to the wrong address, get my package and bring it back here.

I shipped a hardshell suitcase from Los Angeles to South Jersey. The suitcase arrived with the telescoping handle extended and badly twisted and unable to be pushed back into the suitcase; in short, FedEx broke my suitcase. I filed a claim. My claim was denied because FedEx said if they did not put it in a box, they are not responsible for damage to suitcases. Nowhere is this mentioned on their luggage shipping page. At the desk I was not told FedEx would not take responsibility for suitcase damage. The South Jersey location I shipped from originally (the damage occurred on the return trip) in fact told me I didn't need a box since my suitcase was hardshell and sturdy.

This is the second time in the past two weeks that FedEx claims they have delivered a package, but have not. The stupid driver can't read street addresses. The last package went to the neighbors several houses down (address not even close) and I picked it up myself. At FedEx they actually had the nerve to think I was pulling their leg.

The absolute worst. They said they "attempted" 3 deliveries but not ONCE did my doorbell ring! All I got was a damn door tag and I asked the neighbors and they said he just stuck the tag on the door and walked away! So I called the establishment and she said the guy tried 3 times and they can either hold my package or send it back. I told her that their delivery guy is completely lazy and any idiot can see that at ANY apartment complex you have to RING the receivers doorbell. I tried to track the tag number and it kept coming up invalid! This is why I like UPS 10x more than FedEx.

Now I understand why the post office has been and will be around for many more decades.

Worst company ever. Put wrong service in, charged me for priority and gave me economy. Damaged my stuff inside a suitcase and will not replace it. Damaged the outside of the suitcase and again will not take responsibility for it. Has given the worst customer service experience ever. I do not suggest this company for anyone!

I was charged and promised full delivery point A-Z - total cost $344.00 for a 8 lb box with toys less than $75.00 and a stethoscope, diabetics kit to check sugar levels. They told me "$200.00". Reluctantly I agreed. Just one thing FedEx forgot to tell me. The endpoint wanted extortion money to deliver it the last mile. I did so to make sure my girlfriends dad got a good set of testing tools for his blood pressure and diabetics.

I ordered an item and received shipment details for FedEx. The tracking detail showed it should be delivered on 6/1. As of 6/4 they still have not delivered the package although it was on the truck for delivery on 6/1 and 6/2. Status said "delivery not attempted." So on 6/2, when it hadn't arrived by 8pm, I changed delivery to pick up myself at FedEx/Kinko's since I figured the driver could find that location. I also called FedEx on 6/3. I was told the package needed "a label update" and would be delivered on 6/4. Once again, no delivery to the FedEx/Kinko's today...

It appears that the company is putting fraud onus on the public rather than on its own failed security. Notably abuse@fedex.com has returned to me four times as failed delivery. Finding a corporate email address is impossible (so far), and FE does not respond to Facebook complaints, even re-fraud. Watch out.

Packages received via FedEx have been consistently late over the last several years. More recently, I have been tracking a shipment since the package was sent on 05/27/16. After a day the tracking information estimated that the package would arrive a day late on the 4th of June. Now the tracking info indicates that it will arrive 3 days late on June 6th. I called FedEx customer service to ask about the delay and was told that shipments are not guaranteed by the estimated date for ground shipments.

I had ordered something online & the company used FedEx as their carrier. It was standard shipping, so I expected it within a week or so, give or take since it was coming from California & I live in New York. The package took almost a month to arrive. I was tracking it all the while with the number & the updates were so few & far in between that I thought it might have been lost after two weeks. A few days after I had ordered this package, I also ordered something else from another company that used UPS. That package also was shipping from California, yet that package arrived 4 or 5 days after it had shipped, despite me ordering it after this package that had yet to arrive. I contacted FedEx multiple times about the status of my package to which I got no response. The tracking info updated every couple of days & my projected delivery date kept changing & being pushed back farther & farther.

Placed the order on Thursday 5/26/16. It listed a 2-day Express delivery, expected delivery 1 Jun. That is exactly 6 days! Granted the 30th was Memorial day, so Sunday and Monday should not count. What happened to Friday, Saturday (end of Saturday would have marked the 2-day delivery period). I see trucks delivering on Saturday and then of course there was still Tuesday. I call that switch and bait, not meeting contract obligations, whatever but it definitely was false advertising.

I have been tracking my package for about five days and finally it arrived my city. I was so happy that I can finally do my homework on my new laptop this holiday weekend. I got home from work and met a Door tag from FedEx stating they attempted to deliver my package but no one was home. It also stated another attempt will be made the next day so I asked my wife to please stay home and receive the package on my behalf.

I was told by FedEx my package would be delivered 5/26 up until 8:30 pm. I was at home waiting but my package was marked delivery exception, customer not available. Customer service only knew one phrase: Sorry for the inconvenience. Poorest service ever!

Act as a Federal Express please, your automated response is not satisfactory. I'm unable to collect $4,905.00 because you mishandled my package. It is a very large sum for me and I cannot just forget about it. I spoke to numerous FedEx employees but not yet received professional response. This level of service is expected from some no-name bodega around the corner but not Federal Express. Your company switched tracking numbers and was unable to provide any information about the lost package from 3/25/16 until 4/21/16. Your company didn't collect signature upon delivery despite it was requested. As a result PayPal unable to verify merchandise receipt by seller (recipient) and issue refund of $4,905.00 to me. I didn't do anything wrong, why should I lose money?

They delivered to the wrong house, and when I tell their customer service people they respond with "but your package was received by C.**." I tell them I don't know who that is and they say "oh well we have to investigate and contact the driver." Three separate people told me that, it really makes you wonder what kind of idiots are running the place. They tell me they will look into it and get back to me but they don't get back to me. If you have the option of using ANY OTHER courier then DO IT. FedEx sucks at what they do, and have terrible customer service on top of it. Save yourself the headache.

I bought a teddy bear for my ex in Lake Forest, CA. Got a seamstress to sew a custom scrub suit for the bear to make it look like her uniform at the hospital where she worked. I planned to surprise her with it so I timed the arrival of the bear when she was at home. The package came on time, she was at home when it arrived, but the delivery guy just rang once and left! Didn't even bothered to wait a few more seconds.

I personally NEVER use FedEx but I am subjected to by companies who think FedEx actually knows how to deliver packages in a professional, courteous, timely manner. Oh this latest delivery really takes the cake. I ordered a very expensive item from a company who will remain nameless. I paid a ridiculous amount in shipping to said company. I did not know FedEx was their 'choice' delivery company. I receive an early notice the item had shipped (YAY!) because this particular item isn't suppose to ship for anyone until June. Lucky me, right! I decided to work from home on delivery. The tracking info said it would be delivered at the latest 8 pm.

When the package shipped to me, the tracking from FedEx indicated a delivery date of 5/17/2016. I ensured that someone was present to sign for the package. However, on the day of delivery, the shipping date suddenly showed up that although the package was in my city, delivery was delayed until the next day. When I called customer service to see if I could pick up the package on the original date, the FedEx representative spoke English with such a bad accent that I could barely understand what he was saying. When he finally input my tracking number, he wouldn't answer any questions. He just kept repeating, "I apologize, but my system shows that delivery is scheduled for 5/18." I received zero help from customer service and received zero new knowledge beyond what I already knew. I finally hung up in frustration because he wouldn't answer any questions - he just kept repeating the same phrase over and over.

I ordered a mobile from mi.com on 11 May but they are choose FedEx for Delivery of package. Package is arrived at local FedEx facility- New Delhi on 14 May. I had enough time to contact the FedEx Customer care. Everyday they postpone to tomorrow. It is very Frustrating. It takes so long. Express just for name. No express service. They only make us fool. Poor Kind of Service.

I ordered a dress from a company. To my dismay they used FedEx and a signature was required. I asked them to please try to redeliver at a more reasonable hour. Initially I was told that was okay only to be told the next day they couldn't do it. I then went to try to pick the package up. I was told they closed at 3pm. I was there at 2:32pm. I pushed the button on the gate no answer. I called FedEx no one would pick up the phone at the location. I was hung up on. Finally I got someone else on the phone to then be told I was at the wrong location. They sent me to another location dead end street with no FedEx. I called back - that was a mistake it was at the original address which was now closed. They outright lied repeatedly about where the package was and offered no resolution other a pitiful I'm sorry.

2016: "FedEx Authorized ShipCenters provide access to the FedEx transportation network at over 5,800 independently owned and operated pack and ship locations across the U.S. Stores participating in the FedEx Authorized ShipCenter program also provide many other business services. Please note that these retailers may apply additional charges to the FedEx published rates." 2006 fatwallet.com blog: "Charged to drop off a FedEx package at an "Authorized ShipCenter". Roadrunner: "The place near me also charges for drop off. I thought that was normal. I think it is $3 at the Post All here in town."

I just moved from Canada to the US and I shipped 8 boxes through FedEx. I was shipping my personal belongings including crystal glasses and China, so I bought heavy duty boxes (extra strength, thicker cardboard) and used bubble wrap to individually wrap each piece. When the boxes arrived, it was raining. The person in charge of delivery was very disrespectful to me saying he was tired and the boxes were too heavy to be carried up one flight of stairs. He kept picking up boxes from one location and throwing them forcefully to the next. Boxes were in very bad shape when I first saw them in the truck but when they got up the stairs they looked so much worse. 2 of the boxes were completely ripped and things were falling out. When he dropped the last box on the floor, I was standing right there. A frame in the box broke and pieces of glass fell out of the box. He just looked at it and repeated that the box was heavy!

My boss recently shipping me an overnight 0.5 lb package that was supposed to be here Friday as it was dropped in the mail Thursday. My overnight package, which almost $70 dollars was paid to overnight ship, still is not here and it is Tuesday. The shipping label has been changed multiple times, making it hard to track on even the phone app. And when I called customer service, they told me to contact the shipper, who had no idea any of this was going on. I don't understand how a big corporation like this can stay in business with crap customer support and disappointing shipment to say the least. Never again will we use FedEx to ship employee mail.

I just tried to pay 3 invoices with FedEx. I accidentally hit the EFT instead of CC button, and the payment was submitted. I immediately called FedEx and got a Customer Service rep who was beyond clueless; she had put me on hold to get help. She could do nothing. She sent me to Tech Support, to figure out how to cancel it on the online interface. Tech Support could not tell me where to go to cancel the 3 payments and resubmit correctly. I was told they could do NOTHING. I asked to speak to his supervisor, and got some Customer Advocate Dept. I was told that they could do nothing as well. I asked for the Revenue Department (a special department) and they were on the East Coast and closed. With the DIM shipping FedEx has become an ongoing headache for us. With this NONEXISTENT level of customer support it is finally time to move to UPS. ENOUGH!!!

Today for the second straight time a FedEx driver left my package in an unsecured place. First: Outside the entrance to my apartment bldg; Second time: In the lobby of my bldg. Both times the package could have been stolen by anyone, and the first time it was soggy and damp from being left outside in the weather. I know that my business is small and insignificant to FedEx, but going forward I will work to ensure that I protect my online purchases by not risking loss of them by having FedEx drivers dispose of them as they see fit.

I ordered a package online towards the end of April, and it shipped on 4/26/16 via SmartPost. I still have not received it. FedEx has not provided an estimated arrival date, and online tracking information has stated that it has been in the same location, the city surrounding my college campus where the package is supposed to be delivered, for six days (four business days). When I called FedEx after the company I'd ordered from and my post office were both unable to help me, woman I spoke to was fairly rude and insinuated that there was nothing FedEx could do. When I mentioned that my PO box was on a college campus, she told me that the company I'd ordered from had not included the name of my university on the package. This simply isn't true. On the company's site, my shipping address includes the name of my college, and when the FedEx representative read back my address, it did include the name of the college.

I ordered a mirrored desk from Wayfair and the FedEx driver left it in the middle of my driveway. I was home and could have brought it in the front door had he or she bothered to ring the bell. It took me over an hour to get it in the house by myself. I called Wayfair and told them I will be buying anything else from them unless they can ship another way. I have never had trouble with UPS, but I will not use FedEx ever again.

I ordered 2 day delivery on a late Thursday afternoon. I paid for 2 day shipping which is advertised on the website to include a Saturday. It took 5 days for the package to arrive. The Chat customer service representative said FedEx doesn't deliver on a Saturday and Sunday. I called the helpline and they said that the Friday didn't count because it was a shipping day and they exclude that from the number of days! Using FedEx was a costly mistake as I had booked a contractor to use the materials that were not delivered as advertised. I will never use this company again. It is hilarious that it is in fact still in business.

On Wednesday 4/27/16 I received a text on my phone from FedEx, that they would deliver my package next day on 4/28/16 by the end of the day. I came back from work 12 pm and was waiting till late in the night. I didn't find any notice that they came and I wasn't here. So Friday 11 pm I came back home. I called them and they told me that they came again but I wasn't here. So I told them that I never gonna be in the morning because I work. I asked them to just leave my package outside my door. Her response was that they always deliver in Middletown NY 8:50 am - 10:50 am and that their policy doesn't allow them to just leave packages at people's homes without signature from an adult. I told her that I don't have anyone at home and this time that they deliver in Middletown NY I always work. If I could at least drive to the closest FEDEX office later that day (40 miles back and forth) in Newburgh and pick it up.

On 4/20/16 ordered a pkg. shipped via fedex ground. On 4/26/16 got an e-mail from fedex that our pkg. was delivered. Didn't see the pkg. Called fedex, asked the lady and by the way she was very rude, nasty and treated me like I was taking up her time. I asked her that my e-mail said my pkg. was delivered but it isn't here. Told her "we live in an apt. building". She said "it is at the post office". Told her "your e-mail could have said that on there". Called the post office next day. Didn't get our pkg. in the mail. Post office said it never received our pkg. and never got scanned in.

FedEx, which unprofessionalism!!! I entered all my details to get updates on the delivery. I waited for delivery today, I was at the window to the second floor. I saw the FedEx van. I went down to get my merchandise, but the driver was already gone!!! I go to the track on the web and find a note asking me to contact FedEx to verify my address, among each other, I already got a call for this same delivery a few days ago where they asked me if the address provided was accurate and I confirmed everything correct. I quickly call the customer care, explain the situation. They make me wait, they say that the driver was already back in their warehouses and that he was wrong to read the address!!!

I am a frequent online shopper and have NEVER had efficient delivery outcomes with vendors that use FedEx and from now on, I will take the extra step to find out what carrier a vendor ships with and if it is FedEx, I will forfeit the purchase and make sure that the vendor knows why they are losing my business. The latest debacle started with a missed delivery on 4/20/2016. Using the door tag, I spoke to a telephone representative and arranged to have the delivery rescheduled for Monday, 4/25/2016. I arranged the day off and was home for the entire day waiting. I decided to track the status at about 5:00pm online. The information indicated that the delivery would be made by the close of business on Tuesday, 4/26. TYPICAL FedEx.. I telephoned FedEx and indeed found out that although there was a notation that the packages were to be redelivered today, Monday, 4/25, they never made it onto the truck.

Ok. My package was supposed to come on a Thursday. It didn't arrive yet, it's monday. We made sure it was express shipping. I'm in New York City, and I'm supposed to go to Portugal on Wednesday. I need that package to renew my passport. They have no sense of emergency. All they were able to say was "no guarantee". My boyfriend talked to at least 20 representatives and supervisors. They have no direct communication with the drivers. It was no sense. All I want is my package and they are late and they messed up on the location. On Monday. Really?

In years past, I never had a problem with FedEx. Now, actually since 2014, FedEx will not deliver to my home address. I live in a rural area, and they have to cross a bridge to get to my house. However, every time I order something and it ship via FedEx, I want to pull my hair out because of the headache involved! The drivers always make three delivery attempts, in spite of the fact that they should know on the first attempt whether or not they can make the delivery. And inevitably, I get a notice saying I have to contact FedEx to provide an alternate address.

Below 1 star if I could rate lower. My package was supposed to be delivered to me on 04/06/16 but I never received it. I tracked the shipment online each day. It had been delivered to two different facilities and then it disappeared. The package never left the last point of delivery. I called FedEx and left a message which was ignored. I never received that package. I was told someone would return my call and explain, but this didn't happen. I'm obviously not able to place my trust in this company to deliver as promised. Someone clearly made a big mistake and tried to cover it up. For this reason, I will never do business with this shipping company again.

If I could post with negative five stars, I so would. This company is absolutely ridiculous. For a year I have been getting a package with diapers and wipes from the honest company. FedEx has been the delivering corporation for the package every time, no issues if I was home or not. This one time I NEED the diapers, they are telling me I have to be home to sign for the box. I okayed the package to be left at the door after the first failed attempt, since I would be at work... Still no package the next day. Call again, once again, they tell me they cannot leave it without a signature even though I okayed for it to be left, since again, I had to work. Left for California for the weekend, expected it on Tuesday, as they told me they said they would leave it at the door, and once again, nothing Tuesday.

This company seems to have been good in the past but over the years, it has slowly became something bad. I have paid for $12 in extra shipping and the package has yet to be here. Waiting extra time is a hassle especially if it's sitting only 3 miles away. My package has also sat in one area for 11 hours without movement. The area has no reported delays. I am tired of waiting on a shipment I have paid so much for. I say use the truck that makes your mood go UP and is fast and reliable. Go brown not white.

I moved to Idaho a few months ago and each month I pay extra money once a month to have my shipment be here the next morning by 10:30am. This is the 2nd time I have used FedEx for this and it's an hour and a half after my package should've been here and it's not. I've called 2 times today and each time they say I should receive a phone call back, still no call. I have meds shipped to me every month and the only reason why I pay for priority shipping is because my insurance will only let me fill it the day before. I used UPS before I started using FedEx and they would get it to me an hour before the time it was supposed to be here.

I had a package that I was expecting and was purposely working from home in order to be able to receive it. Early that afternoon, a neighbour brought up a door tag left by FedEx saying that they had attempted delivery. I was surprised as I had not heard my buzzer go off. I called FedEx to find out what had happened and I gave them the number on the door tag. They told me that the number on the door tag was not linked to a package, and that I should contact the company that sent the package to track it. This being unacceptable, I asked to talk to a manager. The woman I was then put in touch was at least willing and able to locate the package and driver. She then called the driver who claimed that he did press my buzzer - however this was not true. In my conversation with this woman I told her many times that the driver had not pressed the buzzer, that I had been home the whole time, and she repeatedly insisted that he had pressed buzzer.

Opened our door and saw a door tag left by an unknown driver. The Driver never knocked. Called "customer service," and explained what happened; asked for the Driver to return. The Rep attempted to convince me that the Driver could not return. I asked for a Supervisor, only to be transferred to another Rep. That Rep placed me on a 30-minute hold, came back on the line, and repeated what the first Rep said. Asked again to speak to a Supervisor, placed on a 5-minute hold, then told ALL the Supervisors are in a meeting. This poor customer service is unacceptable!!!

Every time I get a shipment sent to my house via FedEx never goes flawless. Brown never fails me and even our local post office beats Fedex by far. This time I was sent a package that required a signature. The driver came 4 times and 2 of those there were people in the house and he just softly knocked on the door and just slapped a door tag on the door and runs away. I know cause I can see home my home camera. I called and complaint but all the customer service was outsourced to India and they have no clue of what is going on. I asked from the first attempt to give me a location for me to pick up but they would refuse to provide one.

The driver must have ripped off the tape instead of peeling it off.

I went to where I got the fruit ship to VT and MI to complain along with my family members refusing the fruit and having it left there continue rotting. I can't get my money back from the dealer because she is blaming FedEx. FedEx is blaming the shipper. I spent $141 to send 2 cases of fruit to Vt and one to MI. I can't believe that FedEx drivers can refuse to take the fruit back when asked. Well if this is the case I will tell all my friends and family to boycott FedEx since they don't stand by their delivers. Shame on you! The shipper kept the order sheet so I don't have a receipt. I am totally disgusted with the shipper and FedEx. I hope you won't screw anyone else. If I could have given you a lower rating I would.

NO WAY. We were home. I was expecting another delivery yesterday, I left a note on front door to leave package with neighbor. It was left with Super but no notice of delivery. I thought it was lost again when I saw it was delivered on the computer. I asked neighbor if she got my package and she said no. I went to Super's apt and there it was. I don't like this at all. I would NEVER have delivery by FEDEX again.