FedEx Reviews

This is the second time I have had a package said to be delivered to my door that was not. The tracker said it was delivered but I was home all day and nothing was delivered. I called FedEx and they opened a case after asking me 50 questions like I'm an idiot who does not know their own address. Why are they still in business when they are messing with mail? It's a federal offense. Is there no way we can put them out of business?

Attention FedEx CEO Fred Smith, I have had issues getting packages delivered properly from your company since 2008. My regular driver that knew the area was laid off, and the replacements do not know the area. Recently a regular driver who was making deliveries properly has gone MIA. A new driver was smart enough to be in the correct area, but could not find my house as he drove by twice. I had to run four blocks to catch him and retrieve my package. It is not the drivers fault, it is your fault and FedEx hierarchy. The drivers need GPS and a steady area, and you need to retain good workers.

FedEx driver didn't give me enough time to come to the door. The driver knocked on the door and left my package on the ground and ran to his truck. By the time I opened the door and saw the package he was already in his truck. I tried to tell him, "If I didn't answer the door don't leave my packages." I was told that I would have to leave a note on my door.

My daughter's phone was sent to the factory for repair, and when it had been fixed, the factory sent it back to me via FedEx. The delivery person either lost it or stole it, I don't know which, because he keeps stating that he delivered it to my apartment office, and yet I watched the delivery truck drive away from the office and down the road. I would not recommend anyone use this company.

My son was hired by a company who appears to have purchased routes from FedEx. He was given a FedEx truck and a uniform. Average day 12-16 hours. Pay: $1.00 per stop (which means if the truck is filled with 30 bags of dog food, going to one drop, you earn $1.00). The truck had numerous mechanical problems which the owner did not acknowledge (due to a language barrier -- the owner does not speak english very well). The subcontractor is now withholding my son's last paycheck because he wants to examine the truck and deduct the cost to repair the truck from my son's pay. FedEx is obviously NOT monitoring the subcontractors out there... For that reason I will not do business with FedEx. I wish I could give them 0 stars!

So I overnighted very important documents and paid extra for the documents to be at its designation 12:00 noon SHARP. The receiver had taken off work just to be home to get the package, and they didn't show up till 5:40pm... I WILL BE USING UPS FROM NOW ON. HIGHLY UPSET AND DISAPPOINTED!

I bought a gift due for delivery on Valentine's Day. I kept checking the tracking status and it said out for delivery. Then the delivery day mysteriously changed to the following day. FedEx customer service informed me that someone logged the package on the manifest but never loaded it onto the truck!!! Is there no quality control with these people?! Now the gift, if it even arrives will be at least a day late! Totally ridiculous!!!

Fedex has been unwilling to properly help me locate a $325 package which they lost, creating extreme problems for my business. A Fedex driver has picked up my package from my building. The driver did not scan the box at pick up and it has completely vanished. All avenues of Fedex customer service have shown complete disinterest in helping me locate the box and resolve the issue.

The entire year of 2016 were bad experiences with FedEx. Packages lost in shipment. Tracking system not being updated. Year 2017 started off just as worse. Cancel order due to lost in shipment. Pickup package myself which I paid for the service. Left emails with FedEx which really does not matter when shipping is below 5 star rating. Would get no stars in my book.

I paid $51.85 to have a package delivery next day because a technician was coming to do work. There was snow so they didn't delivery it. I called that night and asked if it would be here in the morning. They said someone would call me back. After an hour I called back and they said someone will call back it takes two hours. I waited two hours and called back only for them to tell me they could not tell me if the package would be there in the morning for the technician that was getting paid. I requested to pick it up. I got a text it was there. I went to get it and they said I would have to wait ten minutes. I waited 45 mins.

I just ordered an item that was sent to me via FedEx. I tracked it from Ohio. It was located in Pioneer Tennessee yesterday which is about 30 minutes from my home. But FedEx has taken it to Ellenwood Georgia and they have given it to the USPS for delivery. Ellenwood Georgia is below Atlanta. The small USPS post office here in Deer Lodge has been cut back to only open a half day and closed completely on Saturday. FedEx and others have been given the lucrative package delivery while the USPS has been left with envelopes. Thanks to our thieving politicians. If FedEx and others had to deliver all the mail, they would raise their prices to the moon or go out of business. The little post office here has been in business for many years but it may be closed for lack of funds. Why have the politicians allowed this to happen. The answer is certainly not efficiency. Both UPS and FedEx drive their employees like slaves.

My package was suppose to be delivered February 6, 2017. In the morning I never received it so when I tracked the package around 3pm it kept saying "out for delivery". Okay I gave it the benefit of the doubt. I said to myself maybe they're running late so I stood outside waiting for a packaged I ordered for my mother and step fathers anniversary that I paid 250.00 for. And still NO FEDEX. It's now 6 pm. I checked my tracking and this time it said "package delivered". No signature required...

We have continuous issues. We have a porch for packages to be left in. FedEX not only does not bother to place packages in porch - which is 3 steps, but they do NOT bother to obtain signature and just place package in elements and where it can easily be stolen. Further, when a complaint is made there is zero follow through. UPS always places in porch and obtains signature. We were home when FEDEX dropped off on steps a valuable piano keyboard, and found package in the morning on steps outside. NO more FEDEx ever!

I have ordered a drawer from Wayfair. The package was not delivered the day it was supposed to be. I have tracked it and I saw the message that there the apartment number is missing. OK. My fault. So I have contacted customer service to give them my apartment number. I spoke to guy named MICKEE **. He told me that they can change my address but they will charge me for that. I told him that I am not changing my address, that the location is the same and I am only adding missing apartment number. He keeps saying that in order to change my address I will be charged. Anyway, I was not even planning to be home. Our super normally receive all the packages and store them for all the tenants in the basement. So I told the gentleman to forget about the whole "changing my address" because anyway, our super will receive the package. He said no problem.

After ordering a part for my main transportation to and from work, it was placed into FedEx's hands to be delivered. After receiving an email stating FedEx delivered it and left it on my front porch I returned home to find NO package. I contacted FedEx for them to tell me I have to contact the shipper to contact FedEx to be reimbursed. Now do you really think a company that has already been paid and done THEIR part is going to go out of their way to fix a mistake made by ANOTHER company!!! So now am I not only screwed out of $100 but my car is still not fixed and it going to cost even more all due to the carelessness and negligence of FEDEX!!! I will never use another company that uses FedEx as a carrier!!!

I ordered a small diary from UK and based on the tracking number it shows that item arrived in Memphis TN on January 6. Called Fedex to track it on the Jan 10 and the agent said she will follow up and call me back. Nobody called me back. Called again on the Jan 18 and the agent said the the package should be delivered tomorrow. Called again on the 24th, 25th, and 26th to follow up, the agent reported the item has lost. Received a call on the Jan 31 from the claim dept and said that I have to get the refund on the shipping from the UK company. I told them that they are creating one inconvenience after another. I requested to be refunded for the total of the invoice for the package that they lost it, not giving me inconveniences from their incompetency. Ava from Fedex claimed that there are no other person above her that I could talk to regarding my complain. Incompetent!

A shipment was sent to me which required a signature. FedEx repeatedly left robo messages on my cell stating the delivery would be made between noon and 2:30. Instead, the driver came between 10:00 and 11:00 every morning, M-F. Could not resolve online since package required a signature. Tried to call the 800# to reroute to the FedEx store near my residence. Was patched through to call center in India. Had to give the rep my tracking number twice, due to language BARRIER. Rep kept repeating "with this package this is how this has to be handled". Clearly was (trying) to reading off some prepared list of responses. Frustrating beyond belief!

I am expecting a package that was supposed to arrive on Friday 27 Jan according to FedEx tracking system. I took a day off from work and stayed home the whole day since it was a signature needed delivery. Around 9:15 am the tracking showed delivery exception for customer not available which is a LIE because I was home the whole day and nobody came to my door. I called the FedEx representative and they told me that they will send a note to do the delivery on Monday.

The above rating should be zero stars. I have never rated a company or posted a complaint prior to my dealings with FedEx, but my experience was so bad, that I opened an account here solely for that purpose. Absolutely, hands down, the worst experience I've ever had with any company, period. The below, brief description cannot possibly convey the frustration and anger I have for this company.

My aunt sent me a package through FedEx. She only send it through paid courier because she did not want it to get lost. The package was allegedly "delivered" between the two doors to my apartment building. The package is now lost and FedEx is washing their hands of the whole thing. They are making no efforts to try to find it and the claim amount caps at 100$. Never using this service again and will advise my family to do the same. They were supposed to ask for a signature not leave it outside a busy apartment building.

FedEx failed to deliver package, tracked package and everything was fine till it hit minneapolis location and then sat for 14 days. Will I tried to contact customer service several times and find out what was going. They don't seem to care and said, "Package must be lost. At this point you will have to contact shipper to go any further." NICE package was only worth $500. I WILL NEVER BUY FROM ANYONE THAT USES FEDEX AS A SHIPPER AGAIN.

I ordered from a company that ships Fedex. Checked tracking and found that the package was delivered. Fedex delivered the wrong package, not my name or address on the package. Where is my package they don't know. The Fedex says it is on the company and I ordered from says it is on Fedex and I am out a lot of money. Now someone has my information.

This FedEx company way of doing business is a joke. I would never use its service. Unfortunately, there are some sellers/merchants that use this company's service (I buy stuffs from Ebay, Amazon, Newegg, DJI, etc.). I bought a drone from Newegg, been on waiting list for 2 weeks, finally shipped by DJI. However, DJI used stupid FedEx and required signature & over 21 years old. FedEx attempted to deliver during business hour, Mon-Fri only due to ground shipment. Of course I work during the day and they returned drone to shipper/seller. This stupid company do re-deliver per customer's request, or different time such as after 4;30 pm, and they don't hold the merchandise at a local FedEx location for ground shipment. I think this FedEx made $ this way by returning to sellers/shippers so that the merchants will spend $ shipping again. Bad business model and unethical. SMH.

I just recently had an order stolen from my doorstep by a neighbor because FedEx and UPS are leaving our deliveries on our doorsteps of apartments. I ordered a computer the same time I ordered the other package that was stolen and I called Amazon to alert them that my neighbor was stealing our packages and I needed to have all deliveries signed for because of this. Amazon told me that they cannot make any changes to packages for third party sellers. So I told them to cancel the order mid-delivery because it's gonna get stolen and there is no other option given to me through Amazon Customer Service. After canceling it took 7 business days to receive credit.

I was expecting a small package from my husband in England. It was to be a Christmas present which he paid to be delivered in 2 days. That was a week before Christmas and now it's the 18th of January at which time he has spoken to FedEx and still no delivery or refund. What is wrong with this company? Do they not care about their customers or their business? Neither I or my husband will ever use FedEx again.

A 4 day delivery that has turned into an 8 day delivery. When calling customer service they claim that FedEx ground does not work on weekends or Mondays. That means three days where your package is not moving. I monitored my shipment and it sat on a truck for 4 days. When confronted they used the excuse that it was weather related. I informed them that the roads were clear in that area, they made up additional excuses. Even after making contact with Customer Service there was never an offer of an apology or sorry for the delay. These guys have gone downhill. Every package from FedEx in the last year has been late by several days. Hate to say it the United States Postal Service is faster than these guys that USPS is one of the worst out there.

This is the 3rd time I have not received a package as stated by the delivery date. I track my packages and even call to receive updates from the FedEx reps. I am unclear how packages can not arrive on time when they are sent even short distances? This is even without any notice of bad weather, etc. The three or four reps I spoke with did not mention anything about inclement weather, etc., only that there is no information regarding the package. I am the receiver and have been the receiver for these packages not received on time, so I will definitely not send FedEx.

I have a concern with FedEx customer service communication or serious networking error. I had scheduled a 6 package pickup on Jan 12th. The zip code is 51503. I received a phone call from a FedEx dispatch stating that I need to call customer service and have them change the zip code from 51305 to the correct zip code of 51503 otherwise my shipment will not be picked up. I did call customer service and straighten it out... so I thought. I then received a call on Jan 13th telling me my address doesn't exist in the zip code area of 51053. So again I call the 1800 number to straighten it out. On Sat Jan 14th I received a call confirming pickup at my address with the wrong zip code again. Once again I straighten it out. Come Monday Jan 16th I received a call stating pickup will not be that day due to weather it had been rescheduled for Jan 17th.

I hope whenever I get something online that they will not ship FedEx. It says my package will be here at 8 pm and I will not be home so I go to try to change the delivery time and go figure I can't change it so now I will have to wait another day for my phone that I paid 600 bucks for. Way to make things convenient for your customers FedEx!

When I originally received my tracking number it stated 1/16/2017. I checked it on that date and the delivery date changed to by the end of the day 1/17/2017 so I checked it the following day. The delivery date never changed but FedEx delivered my package to the post office that is literally a block and 1/2 from my home AFTER my mail already ran for the day so I therefore won't be receiving my package until 1/18/2017. This has happened numerous times before where my packages that come via FedEx don't arrive until minimum 2 days after they're stated delivery date. FedEx is HORRIBLE and not good on their word of the correct delivery dates.

Relying on FedEx has been an absolute nightmare. Not once or twice but several times. Each "representative" tells you something different just to get you off the phone with no intention of getting your package picked up or sent. I have never gotten upset with any company the way I have with FedEx customer service. There isn't any real customer service. This is the first time I've had to deal one on one with them and it's been one lie/problem after another. I honestly have no clue how this company has gotten away with this for so long. You think "big company" the customer always right. Wrong. The customer is always wrong at FedEx and they don't care because they know you most likely won't have a choice but to use them again. Absolutely ridiculous.

17-day delivery time from Buffalo, New York to Chico, CA is non-acceptable. No reason for the delay and no response from customer service. Sure made up my mind on who to use next time. Hire someone who cares and maybe you can salvage the company.

I order on-line from a pet food company. They ship through FedEx. According to FedEx tracking, my order was on the delivery truck two days in a row, but the driver was too lazy to come to my house. He drives right by my turnoff, but didn't bring my order. The company from which I order is in a state other than where I live. FedEx posted on the tracking that delivery wasn't attempted due to extreme weather. Since the pet food company is in another state, they don't have a clue what the weather is like. The two days the driver didn't deliver was the nicest weather we've had in a month. The sun was shining, the HWY was dry and clear and the road to my home was plowed. There is no excuse for my order not to be delivered except pure laziness on the part of the FedEx driver.

My package was set to be delivered to my home on January 13, 2017; it was delivered around 2:30 in the afternoon but not to my address! The first time I called they told me it was delivered at my garage door but I'm not understanding why the delivery driver will put the package at my garage door when I clearly put a note letting the driver know to leave my package between my screen door. The first representative apologize for my inconvenience and told me that my package will arrive around 5 that same day!

I was already tracking my package that is supposed to be next day delivery. To remove the responsibility from FedEx for the delivery... because of work hours... I elected to pick my package up from the facility. I get a phone call from them stating that I can't pick the package up until Monday because they are understaffed and aren't going to break down any new freight. Let's forget about customer service and instead - as easier options have already been put in place because you botch up deliveries - now offer customers the option of coming to the facility and breaking down the freight for you too so customers can receive their property within the time frame promised. If you want to passively deny quality customer service, I definitely recommend FedEx.

I ordered a product off of eBay and it was shipped via FedEx. Everything was going well, then I checked my order status and it showed the product had been dropped off at my front door and did not require a signature. Firstly, this item was being shipped to my motel. My motel is open 24/7. There was no way the FedEx driver would have dropped off my package at the front door. The lobby is always open.

They delivered one of my packages to the wrong address, and they deliver another one to my neighbors. I sent my asus computer in for repair and I begged them not to use fedex. They said they would hold it at the holcomb bridge location. Guess what they did?? They threw it out in the middle of the yard. They lied to me about holding it. Please see picture. I am very displeased with their service and I want to file a compliant. Bizcom Electronics Inc., Shipping Carrier FedEx Express Saver, Tracking# Bizcom Electronics Inc., Shipping Carrier FedEx Express Saver, Tracking# **, Product Type NoteBook (System).

I ordered a set of trailer tires from Amazon and somehow Amazon got our address screwed up by one number. FedEx said package was delivered on front porch. Problem is the address they had didn't exist so how can a FedEx driver leave a package at an address that doesn't exist. I have called numerous times with them promising to call back within a couple of hours. They have been contacted by myself, Amazon and the supplier of the package with no results. It's been over two weeks and still nothing. Not even a call, supposedly it's under investigation, how hard is it to investigate. The driver screwed up. Plain and simple. Whether he left the package in a field somewhere or took it home who knows. Proper procedure would be if there is no such address package should have been sent back to the supplier, I can't even get a frigging refund until they supposedly finish their investigation. I am very dissatisfied with FedEx.

I was told that my package was a next day delivery. Now 2 days later I see that the tracking number shows wrong address. I contacted FedEx. They say the address is correct on the package and the tracking number shows it's stuck in Charleston west Virginia. I had to chase the FedEx driver down yesterday and when I confronted him he said he had no package for me but the tracking number shows he did. FedEx is by far the worst delivery company. I cringe when I find out FedEx is delivering because if it's overnight it becomes a whenever we feel like delivering it.

I ordered a package on 1/6/17 through FedEx and was promised a delivery date on 1/10/17, but it got held up in Troutdale Oregon due to weather conditions. This package is a computer case that is very essential to my new college computer for online school. When left Troutdale last night, I said departed at 8:46 pm, so I am jumping up and down saying "yay, there is hope yet that it will appear before next Monday" which is when my motherboard, the last component, is due to arrive. So I am waiting for my tracking info to get updated to tell me where my item is. I waited until about 11 am, then I went on chat and talked with a person who was helpful and they told me the package was in Bend Oregon and that was their last known location. I look back at the tracking info and it still says "last known location was Troutdale".

Frozen biological samples were shipped International Priority from Seattle, WA to Tokyo, Japan in DRY ICE on Dec 19, 2016 with an estimated delivery on Dec 21, 2016. Samples arrived on Dec 26, 2016. SIX DAYS LATER! Obviously, frozen biological samples were destroyed! Called FedEx to get shipping charges removed for a shipment that was not delivered on time and getting my samples destroyed and was put in touch with DANIELLE **. Danielle ** did not understand the issue at hand and repeatedly pointed out FedEx terms and conditions, where money-back guarantee was not available during Dec 19 to Jan 3. She then went further to point out the fact that because the package contained DRY ICE, the money-back guarantee would not apply anyway even if sent on different dates.

FedEx has failed to deliver my packages to my correct address multiple times. Now I have a package at some unknown person's house with my address, name, and other information about me. I only hope they didn't open the package. I called customer service and the person it was delivered to was honest and called FedEx to tell them it was delivered to the wrong house. I despise FedEx and beg people not to use them.

I have been waiting on a package since Saturday and it's Tuesday. This company is run by harebrains. It's 3:30 in the afternoon and the Sun is out 50° and they say it's on the driver's truck probably at his home, and they have no way to contact the driver and don't know where he lives. I offer to drive to Chattanooga TN to the warehouse and pick it up. They say it's not possible. I have never in my life heard such a crock or crap. They don't even know where the package is at. Tracking says no delivery attempt due to weather. People. If you live in North Georgia near Ellijay GA or Blueridge my advice... DO NOT EVER USE FEDEX. THEY SUCK AND ARE UNRELIABLE. Can't believe the driver just goes home at 3:30 and doesn't deliver. Furthermore the company the size of FedEx doesn't have a way to contact the driver.

Over the last month, I have had several deliveries utilizing all 3 primary methods of postage/shipping/receiving including FEDEX, UPS, USPS. FEDEX delays delivery until the very last listed delivery day within the scheduled delivery time frame listed by each corporation after making a purchase, rather than the earliest delivery date. FEDEX customarily delivered earlier than most other forms of shipping in the United States. That is no longer true. Moreover, storm notices are often listed at the banner atop their website, of course especially during winter months.

Paid for overnight delivery, which was supposed to be delivered by 1/7/17 at 12:00pm... Just got an email at 5pm telling me to expected the delivery by 1/9/17 at 12:00 pm. When I spoke with customer service, they didn't even realize that it was the same as saying, "noon". I don't remember the last time I could actually rely on FedEx to make a delivery. Absolutely unacceptable - don't understand how they are still in business. :(

FedEx delivered to our business the day we closed for the Christmas break. I called and told them that we will only be back on the 3rd Jan. They said no problem and I was to call FedEx on the 3rd to reschedule the delivery. I called on the 3rd and they said that they had attempted delivery 3 times while I on vacation and would not deliver again. I mentioned my previous phone conversations and they said that they would put it on the truck again. Looking at the tracking, the parcel sat on the truck for 2 days and we did not get the delivery. I called again on the 9th only to be told that I need to either pick the parcel up in Delta, get the parcel returned to sender or get another address for the parcel to get delivered. UNBELIEVABLE. FedEx should communicate more efficiently between the drivers and the office staff. Get you act together FedEx!!!

I know this site is just about complainers so take everything with a grain of salt. Look at all reviews from other sources as well. Just being honest. There really is no customer service for the average Joe from FedEx. Call the 1-800 number and there is no option to talk with a real person. So I went to the chat path. Ouch!!! After waiting 20 minutes or so, I got a reply. I texted that I had done support for high tech engineering and I understand hearing ** all day sucks and I would be nice. His reply was "I live in Mexico and I do not understand and I can't help you." All the problem info was filled out in the form. I have had much better service from UPS and USPS. Amazon got me into this after screwing up my order twice before. I now have to deal with these FedEx idiots and with Amazon to get the shipping charge fixed again. What a cluster **!

Ordered two phones. On Dec. 30th one arrived, but before that a package for the police dept. was delivered and left on my front step. I delivered it to the police dept. My second package was to be delivered on Dec. 31st. It was not. I created FedEx delivery manager account and also called. Told them no one would be home the following week until 4. Was assured that it would be delivered after 4. Wrong. For three days I called. Finally on Thurs, the trace dept. told me that I could set it up for Sat. Then on Friday, email stated it would not. Called again. Assured again that Saturday delivery was setup.

I'm done with FedEx. I send payroll checks out via FedEx and every pay period there is a late delivery. Based on the type of delivery they state it will be there by a certain time. Then they say they can't guarantee a certain time. Some of their customer service people don't give a hoot about the customer and I can call back and talk to a different person and get a different answer. Then they want to argue with you when you ask for a credit because the delivery did not arrive on the day it should have arrived.

I waited all day at home for my package and no one ever knocked on my door. I check tracking and now it says that I wasn't home when I have been waiting like a dog waits for their owner to come home. Tracking says that a slip was left on my door and there is nothing on, at, or around my door. So I call Customer Service and was told I have to wait till Monday for delivery or drive over an hour away to pick up my package! I work hard for my money and all I wanted was my new phone I ordered, and now I have to wait till Monday (if they decide to show up). I am so very upset that I am crying. How can FedEx be so careless and disrespectful to customers? I hope no one uses FedEx because I will no longer be requesting services from them! #fedex #upset #fedexsucks

I had a $300 dollar item stolen from my front porch thanks to the FedEx driver just leaving it there when we were on vacation. Apparently FedEx charges the vendor to require a signature and takes no responsibility and leaves it to "driver discretion" as to whether to leave something. My vendor didn't require a signature and refuses to re-ship. Just don't use FedEx or vendors that use FedEx.

I ordered a phone that was supposed to come Monday but not. It's Wednesday and still not here. A truck drove by and didn't even stop. It's been in Wilmington for like 8 hours. Just try not to get FedEx 'cause it sucks.

Dec 30, 2016 1:29 PM ET In transit RICHMOND, KY. Dec 31, 2016 1:35 AM ET In transit LAKE CITY, FL. Lake City is about 2 hours from Ocala. Dec 31, 2016 7:53 PM ET In transit OCALA, FL. Now here is where the service success? Ocala is 2 hours from Orlando where it was to be delivered. Jan 01, 2017 7:56 AM ET In transit OCALA, FL. Jan 01, 2017 7:58 PM ET In transit OCALA, FL. Jan 02, 2017 8:00 AM ET In transit OCALA, FL. Jan 02, 2017 8:02 PM ET In transit OCALA, FL. Jan 03, 2017 8:04 AM ET In transit OCALA, FL. Jan 03, 2017 4:00 PM ET Arrived at FedEx location OCALA, FL. Jan 04, 2017 4:17 AM ET Departed FedEx location OCALA, FL.

Package was in local city overnight on the scheduled delivery date. Out for shipment that morning. Weather was unseasonably warm and dry that day for Michigan. Was above 40, and in late December in Michigan that is nice weather. That night they posted "Local weather delay - Delivery not attempted" which is an outright lie, had nothing to do with weather. Now another 2 business days later, still no package. They CLAIM it's scheduled for tomorrow. This was a 2-day priority delivery, not a whenever you feel like it a week later delivery. Never using FedEx again.

Where to begin? I was expecting my package to be simply delivered through FedEx as I watched tracking for two days. I could see the status via email went to delivered. I went to the front door to find no package. This is on December 31 2016. I was expecting this package as it was a gift to a dear family member that I was to give it to that evening at a New Year's eve party. It was a very big event that was basically ruined due to FedEx in their process. I called immediately to speak to their tracking and recovery team which was basically useless. They told me they have no way to track their drivers or to know where the package was delivered.

I ordered from Walmart.com to have an item shipped to my house for my son for Christmas. It was guaranteed to be delivered on 12/23/16. My package ended up going from Kearny, New Jersey to Livonia, Michigan. Over 600 miles away from where I live in Vermont. When I called FedEx to get the package sent to the right address, the CSR told me the only thing she could do was hold my package at the Livonia, Michigan facility for me to pick up in person. When I told her I'm not driving 600 miles 1 way to get a package they sent to the wrong state, she told me she was transferring me to her supervisor and then hung up on me.

A bit long but shows the disregard of customer service. The package was supposed to arrive December 20th. On the 21st Fedex sent me a notice stating it would arrive on the 27th. On the 28th I received another notice. Yes once again I received the notice the day after it was supposed to be delivered to my door. I looked at where the package has been. OH to Chino to Los Angeles to Chino to Los Angeles. I live in the mountains about 50 miles east of Chino, and a bit further from Los Angeles.

FedEx is terrible. Every single time I get a package from FedEx it's always 3 days late and they always lie about their reasons. For example 2 days ago there's a storm that ended at noon and the roads are completely clear by 1. I had other packages delivered by UPS and USPS during the storm though the storm was long over by 5 p.m. FedEx claim that their delivery driver couldn't deliver because of the storm and went in at 5 hours after the storm was over. Now yesterday they claim customer not here or business closed is why they didn't deliver. Yesterday I sat on my couch all day and waited. They never came and then lied about why they didn't deliver.

The FedEx facility in Crofton, MD received my package at 9:29 am on 12/30/16. At 10:04 am on 12/30/16 their tracker shows "Delivery exception - Business closed - no delivery attempted." The address was a residence - not a business. I called their 1-800 number and eventually spoke to a human who told me that someone from the Crofton office would call me within 2 hours. The return call never came.

I ordered a part for my snowblower on Dec 19, 2016. Tracking information shows it was accepted and picked up by FedEx location on 12/20. On 12/21 it departed Champaign, IL and arrived in Lenexa, KS that night. It departed Lenexa, KS on 12/21 and arrived in Olathe, KS on 12/22. So far so good! It departed Olathe, KS on 12/23 and arrived in Osseo, MN on 12/27. I realize that it was Christmas weekend. My package was then shipped from Osseo, MN back to Olathe, KS! It has went by my location twice now! Finally on 12/28 they gave it to USPS to deliver it. I called to complain and the FedEx person told me to expect the part on Jan 3, 2017! This is the last time I will be using FedEx for shipping if I have a choice!

They left a message on my voicemail to provide them payment for duties and instructions saying to called 1 800 number and say "make payment". The automated attendant sent me to "make pickup" instead and provided no way of escaping the wrong menu choice. It took 4 tries, before I got through to "make payment" and I was forced to hang up and go through the entire ritual every time. The fellow working there said he would be a millionaire if he was paid for every time someone complained about the phone system, but the owner doesn't want to make any changes. "Sorry but nothing we can do." If I did that in my business, I would not be in business for very long. I am still steaming over the whole experience.

Sender paid for express delivery signature required. I waited home all day for delivery. Delivery person did not come to my front door and knock. He slide door tag under patio gate. How thoughtless, inconsiderate of another person's time and money. I would never use FedEx for this 1 reason. Called customer service, operator said she would try to get it redelivered. After 30 I called back and was told there would be no redelivery today but tomorrow. They were not even considerate enough to call me back to let me know that. FedEx service needs extreme overhauling and a class on customer service needs to be given to drivers and dispatch. Lazy drivers and dispatcher. I would never use them again.

Hate is a strong word I'm told... However, when I say I HATE FedEx... I MEAN I HATE THEM... soooo incompetent and refused to help me the way I requested when they are the reason I was inconvenienced in the first place. Package was supposed to be overnight delivery... though my ESTIMATED delivery was Dec 27, by 8 pm... WHY? I left work early to make sure I would be home for... It never go to my residence AT ALL... Stated it was being held in Tennessee for 3 days for... what??? NO ANSWERS. Called them back this morning. Told me that it would be delivered 4 pm, so I left work early for a second time to find a notice that I missed them literally 12 minutes prior at 1511. I asked could they come back since I passed the truck, still in my neighborhood and they refused, telling me they would try back TOMORROW??

I ordered a gift card on Monday December 19. I was told I would have it by Wednesday December 21. NEVER CAME. I called and was told Thursday. NEVER CAME. They put in a "case" after me not receiving it then told me on Friday December 23, it would be here later that evening or Saturday December 24, by 6 pm. NEVER CAME! They told me Monday that the trailer was in Spartanburg SC, a few hrs away and that I would have it Monday night. Nope!! Not Monday not even today. I called today they told me there was NO ETA bc they are loading the trailer in SC to prepare to come to me.

Relative shipped wine and FedEx requires an adult at home to sign. FedEx sent text on Saturday 12/24/16 at beginning of day stating it would be delivered that day. NOT. Sent email inquiry to FedEx and received no response. On Tues, 12/27/16, I tracked package on FedEx website which showed it was to be delivered that same day. Again heard nothing. Wife and I have stayed home 2 entire days waiting for this delivery and have not even received a courtesy notice from FedEx regarding non-delivery of this package.

Do not use FedEx to send any time-sensitive packages. I had an order that was supposed to be delivered on December 21, but instead sat on a FedEx truck for delivery for three days and never got delivered. When I called FedEx on Christmas Eve morning, they said that they only have the resources to deliver items until the driver's shift ends, but promised that everything would be delivered on Christmas Eve no matter how late it took. I waited and waited all day, only to see on the tracking site at 9 pm that night that the package was back at the delivery facility. Now I have to explain to my daughter why her sister received the gift she wanted, but she did not. I used to always prefer FedEx, but after this experience, will do my best to avoid them and have encouraged Amazon to use another carrier. They're unreliable and dishonest.

I ordered a package a few weeks ago, with EXPRESS SHIPPING. Maybe FedEx is especially ** because of the holidays. However, their email notification package tracker is inaccurate, and their service representatives all sound miserable and only read off the same information that's in the email (aka, useless). The email notifications told me 2 days in a row that my package would be delivered, but it wasn't delivered either of those days. The next day it told me it'd be delivered in 4 days.

FedEx is awful. Ordered something and delivery was scheduled for yesterday. At 1 pm, notified that it wouldn't be delivered until the following Tuesday. Now, the driver has left a package not delivered notice on my front gate. I know it's Christmas Eve, I know it's raining, but I've got 2 big dogs and if he'd made any noise at all, they'd have barked. Now have called customer service, what a joke, 3 times. All have said a manager will call me back with info to go pick the package up. Exactly why I had it shipped, didn't want to drive to pick the package up. They also have delivered $30,000 worth of their 3 drugs to a neighbor and destroyed another box containing the same drug and delivered it anyway although the box said to return to sender. Halfway taped it.

On December 21, 2016 notice of first attempt of delivery was on my door. Since then up to now December 24th, I've had 4 phone calls with FedEx employees to re-schedule delivery. They said they would redeliver on December 27th. Since then I've had daily messages that I have to pick it up. Yet on my email I've gotten notices that it will be re-shipped. I've never had this problem with the post off or UPS. I'm totally dissatisfied with FedEx. My Door Tag, **. Tracking #: **.

An overnight item failed on first delivery since I was in the back of my store. Then a sticker stuck on the door saying that this item will be delivered again in 4 days later. That item was paid overnight and this is the service we got. Waste money and screw up things is what you get for what you paid for.

Tracked a package online. Turns out it has been at the local FedEx facility for five days. Two days, they put in "on a van". No show. Package went "back to facility". They haven't bothered to try since. Called their help desk. After 20 minutes was told I should go and pick it up. What? Isn't this a company that supposed to deliver things? Very unsatisfactory consumer experience.

Package was supposed to be delivered on Wednesday, by 5:30 pm. When I checked on Wednesday night, pack was sitting at FedEx 2500 miles away. Same information on automated tracking on Thursday saying expected delivery in Honolulu was Wednesday. No updates to information since then. If you try automated phone service on Thursday and Friday, despite it being after the scheduled delivery date, the system still says "The package WILL BE delivered on Wednesday by 5:30 pm." When you are waiting for a person to come onto the line on the customer service phone line -- no one ever came on the line -- each time I gave up after 1/2 hour. Finally after 5 tries over two days I got a person who said they have to trace the package. Also I only got an automated reply on the email I sent yesterday.

It is December 23rd and an extremely important package has been sitting at the same facility for the past 2 days (this is why only 4 stars). When I contacted customer service, I spoke to a very kind person; had not been on hold at all; call went right through and Lois was amazing! She immediately took care of the situation, taking the worry off of my shoulders! I'm hoping to have the package in my hands by tonight; but if not, I at least know that their Customer Service does all they can to try and help, even during the craziest time of their work year!

I know the business world is losing what once was customer service, but after paying again and again for shipping and not getting it delivered on time I think people need to pay a very serious price. I am going to apply for a job and show the idiots that are working there exactly how the job should be done. It is absurd that Fed-Ex offers a service that they cannot supply. I paid for 2 day shipping, checked tracking all day long and according to the tracking info the package was on a truck at 10:04 in the morning but still couldn't make it to me. They had a 10 hour day and couldn't get the job done. I want my money back and no telling what they are going to put me through to get it. This amounts to stealing!!! I would be arrested (and more than likely shot and killed) if I stole anything from anybody and a big name business gets to do it all day long.

HUGE problem with delivery on several occasions. I ordered and paid for overnight delivery of perishable items. I was told they would be delivered. They were not. I cancelled appt. Stayed in all day until 9 pm. Called at 5 pm and was assured I would receive delivery. They lied! Then At 9 I was sent an email for the following day! If not home, they will return to warehouse. The food items will no longer be good AND I will have to drive an hour to retrieve them! Service is a farce!

I just wanted to say that FedEx is the worst mailing company in my opinion, USPS are amazing comparing to them. Last year I had several problems with packages that were sent by FedEx, in my both worlds: personal and professional (my work has everything to do with logistics and depend on companies like UPS and FedEx). On personal level it was shipment from Wal-mart (I do not understand why they keep working with FedEx). I spoke to supervisors and managers at FedEx, and they did not even offer me to expedite the shipping of the items that they had lost. Unbelievable!

Sent an urgent package FedEx next day on Dec 20th and it was supposed to be delivered by 10:30am Dec 21st. The package got scanned at 11:30pm in Oakland (about 15 miles away) on the 20th and hasn't been scanned since. I called them at 11:00am on the 21st and got "Oh I'm sorry, high volume. It will be delivered by 9:00pm". I called them at 9:30pm the 21st and got "I'm sorry, the delay is due to weather". Oakland is 15 miles away and as far as I know there hasn't be even a whiff of fog between Oakland and SFO in the last 48hrs. Them using the weather excuse just tells me that they don't know why it's delayed anymore than I do and they're just throwing excuses at me to see which ones will shut me up. Ok, so it's now Dec 22nd at 12:30pm and the package still hasn't been scanned out of Oakland. I sure wouldn't have paid $84.00 to get it there next day if I had been told it wouldn't even get here in 2 days!

FEDEX advertise that they pick up from business and residential places. I have a label that the company emailed me and I printed out from my computer for an item I purchased that was defective to return as "Express Return" from my apt. I scheduled a pickup date and time and was given a confirmation # **. They told me that FEDEX will arrive between the hours on 11 am - 5 pm. I stayed home all day waiting for FEDEX to come to my apt to pick-up. I even called while I waited for them to come to make sure they are coming. They did call me after 5 hours of waiting to tell me that the FEDEX driver will be delayed in picking up my package and will arrive within 3 hours. When 3 hours passed, I call them again and waited a long time on hold for someone to answer my call.

I was waiting for my package which required me to sign. Until the second try (based on the door tags), I never saw the FedEx truck, nobody rang the bell or knocked my door. My living room window is located towards the community entrance which every cars get in/out, plus community mail box, but the delivery guy mysteriously sneaked without any delivery truck and put the non-available door tag on my door.

I have had several bad encounters with FedEx lately. Here's the first. My fiance had ordered a new iPhone to be delivered and signature was required. I was off from work, so I waited. I was living on a multi-unit property at the time and when the woman from FedEx pulled in and honked her horn. I went outside to meet her. Before I could even get down the stairs, she honked again. I went out in the pouring rain and then met her by the driver's side door. She then proceeded to criticize me for not putting the apartment number on the package. I told her I wasn't sure why it wasn't on there, because the label was generated from our billing address with Verizon.

It's 8 am on Tuesday. I check my email. Received an email at 3:11 am that my package was delivered at 5:35 pm on Monday. There was no package anywhere to be found. I work from home so I'm always home. I call FedEx and they say there is already a trace on my package. They had someone call in. They delivered the package to the wrong address. I'm very luck that the people they delivered my package to were honest people. FedEx did retrieve my package and deliver it to me. But what happens if you're not so lucky and get nice honest people. They could have kept my package.

It took me 3 weeks to find a Nintendo NES mini and another month for it to be shipped. I received an email indicating delivery on Dec. 21st. I was checking the status of the order on the 20th and it said it was delivered on Dec.19th and left at the front door. Funny part is the time it was "supposedly" delivered, I was at the door getting another pkg. from a different company. Called CS and the girl was very helpful but the driver insisted it was delivered. I hate calling anyone a liar but it most definitely was not delivered. Now I have 4 days to find a gift that is virtually impossible to get. I am livid that I end up with the gift for someone I looked so hard for and waited so long to ship only to come up empty handed. Totally disgusted with this Company.

So I order things online all the time. Most times they are delivered by UPS or USPS. No problem. I live in a condo with a secured hallway. They all have access to the hallway. But when one of my packages is delivered by FedEx, they refuse to leave it. I have called twice to have it left without a signature. Everybody else leaves it in front of my condo door in the secured hallway. This is the third day of delivery and they still didn't leave it. I paid for shipping but I'm not getting it delivered. I have to go pick it up. I'm not sure why the delivery person did not get the message to leave the package, but my advice is don't use FEDEX. Use UPS or USPS!!! FedEx is incompetent. You pay for a service you don't receive.

Because I live in an apartment complex, I requested (via FedEx Account Manager), which is a joke, by the way, that ALL packages be delivered to my Apartment/Leasing Office. Well, it never fails... FedEx continues to leave packages at my front door and recently my packages (totaling more than $69.00) were stolen. I called FedEx, and, of course they said, "Well the item was delivered -- did you check with your neighbors?" Of course I checked with my neighbors, BUT my packages were supposed to be delivered to the Leasing Office, NOT my front door. What idiots! I am truly disappointed in FedEx and wish that companies would CEASE using their service.

I used FedEx to send my package. It was my boat transmission to be repaired. I was bringing my boat from Maryland to Miami, and I got grounded on Georgetown for 15 days. FedEx lost my transmission. They offer me $100. My wife left me. I had to hire someone to go with me the rest of the trip for $250 a day for 15 days. I had to buy a new transmission that cost me $2500 and I got sick! I will never use FedEx ever.

problem in your processes and procedures. You're not too big to fail! I will not use your services nor recommend your services. Feel free to contact me but I would send someone here to pick this package.

It is ridiculous that almost every time we have something delivered to our house by FedEx is damaged. Drivers at times don't even try to reach the door or honk, and they throw the package over the fence. Today, we reached the limit with this crappy company. I arrived at my house while FedEx driver was taking the package out the truck, and I was horrified to see how he treated the package. He made a hole in the box to lift the package easier and he throw it on the ground. I told him I was there to take care of it and even when I show my ID he couldn't just hand the package to me. He mumbled something in Spanish and he throw it over the fence! Now I have to return the item and going through hell to find another solution. Enough!

I had ordered a new computer. Desperately needed as I am an author. My current laptop of six years is cracked down the middle where the hard drive rests and the screen has almost entirely come off from the base. I needed the new laptop on a Thursday, delivery was scheduled for Wednesday, and I figured if the package was delayed, I'd at least get it before my deadline. Boy, was I wrong. Not only did FedEx not deliver the item on time as promised, they constantly were switching my updates. When I last checked in Friday night, delivery was scheduled for the following Monday, after the weekend. With that in mind, I ran my usual errands Saturday. I was home until I needed to run out to pick up my niece from school. In the ten minutes I was gone, literally, the truck had arrived and left a notice at my door. I swear they must sit in their trucks with binoculars and wait until the customer leaves before making any attempt to drop off their packages.

I didn't receive my package, and the shipper paid a premium fee to cover the contents in the package. However, when he filed a claim they say that maximum liability limits are $1000, when they adjusted the premium to accommodate the declared value. Couple of things firstly, DO NOT USE FEDEX, for shipping valuable items. Secondly, It's time to fix your website to adjust the premium charges in accordance with your maximum liability limits. A company of this size should know better. Unfortunately, escalations team Eva is not helpful and is extremely disrespectful. All I ask is to deliver my package and fix the website, so we are not paying for more than what we are covered. Very disappointing experience!

This is the second time FedEx loses my package. I usually order through Amazon and they ship to UPS which I have never had any trouble with but omg. FedEx is something else. I had Best Buy and Walmart ship to the stores instead of my home because apparently FedEx can not deliver. This last incident occurred about three weeks ago and I just have to say "FedEx is not very reliable". According to their driver, he delivered my items but my neighbors and witnesses say there was no FedEx truck seen during the scheduled drop off time. I called so they could conduct an investigation and lo and behold, "Well driver said he delivered," was their response. I implore businesses and other private parties to avoid FedEx at all cost. This company is not very customer service friendly and not at all reliable. By the way this is the second incident with expensive orders.

My package, containing project proposals and employee timelines for new software system, was supposed to be picked up from my home addressed and delivered to me by early the next morning. FedEx failed to show up that evening for pickup. The package was then left at my front doorstep with the shipping label in clear view. The package was left again for the 2nd day. Meeting canceled twice. My contract with this client I've had for 2 years canceled. Do not depend on this company for mission critical documents or presentations.

They have had pretty good marks in the past, but then they decided it was cheaper to deliver mail to the USPS offices "by delivery date" to make them more money. Now they can't even do that on time. Multiple shipments from multiple companies were received by FedEx by Dec. 6, to be delivered "5-7 business days." I'm complaining now, because it's December 15, and my FedEx packages have just arrived at the USPS leg of their trip, and they "should arrive by Dec. 17."

It appears that every time I have orders delivered by "FedEx home Delivery" the package is either left at my front door or stolen. I have called customer service and was told they know better than to leave a package at my door in a building with over 40 tenants. My $400 order from Victoria's Secret was stolen because the delivery guy claim he left it under the mailbox! (Let me remind you that my mailbox is in my building next to all 40 tenants, and anyone from the public/or building can take my package and walk off.) I guess when Victoria Secret get tired of replacing my orders they will use another carrier or at least ask for signature! Such an inconvenience for customers, when FedEx is not suppose to leave the packages unattended according to their manager!

Was waiting for a time sensitive delivery. Saw the FedEx truck in my driveway, was putting my dog in his cage, & I looked out the window & lo & behold the truck was gone. He did leave a sticker with "attempted to reach customer" however. Funny but he never rang bell or knocked. Called & complained immediately after courier left & was told he'd be back within couple of hrs. Then I received a call an hr later that he was back at the FedEx building & all done, but they said I can drive out to Windsor Locks to pick it up. Why should I do that?? How about have your couriers do their job correctly?? Oh & apparently you have to request they ring or knock... seriously?? This is a joke of a company. Totally disgusted.

I had a scheduled delivery from FedEx and I put in a comment to deliver after 5 PM. When I got home at 4 PM there was a note on my door that they missed me. So I scheduled a delivery for the next business day and once again requested for the delivery to be after 5 PM. I left work early and got home at 3 PM. I went downstairs to put something away and was downstairs for approximately 3 minutes. When I came upstairs I received a text from FedEx that they missed me again and to reschedule the delivery. The driver never rang the door bell. I called them and requested for the driver to return since this all occurred within 10 minutes and the driver still could be in the area. Needless to say I still did not get my package. Nothing can be done and they could care less. It is just amazing how this company succeeds with such lousy customer service.

Where is my pack??? It was supposed to arrive no later than Dec 7, we are already 11 and no signs, they continue to say because of a winter storm (a few days ago and it was a small snowfall). For me is an excuse for the useless and incompetent of their service, which I do not recommend.

I am furious and upset with FedEx. Two heavy packages containing an expensive machine were delivered to my residence but instead of taking the package to my door, which is upstairs, they left the packages outdoors at the bottom of the stairs. These packages are heavy, weighing around 100 pound each and cannot be lifted up the stairs by me, a 60 year old female without a dolly or assistance. FedEx was hired to deliver this to my door but now the packages sit exposed to the weather and potential theft for the next two days until the FedEx reopens.

So I just got off the phone with them, my package is sitting 10 mins. away. The FedEx website says the FedEx ground shop is open on Saturday from 10 am-2 pm. But they will not let me pick up my package. If I have a choice I will never ship through FedEx again. This is completely uncalled for when you have a $1000 item that's 10 mins. away... Maybe one day they will just shut down.

FedEX has informed me that they will not keep security code information on file. Now I learn they will not use a gate code, even when it is printed on the shipping label. Surely I'm not the only person who lives with a security gate, and buys from Amazon? I have a security gate that is about 40 feet from the street, in plain sight of all passing traffic. My house is 1,200 feet away, up a hill and behind trees. I provide the security code ON the shipping label to be used by Amazon, and FedEx still will not use the code and deliver my package to my door.

Packages are not delivered until sometimes days later riding around in their vehicle for several days. Other times they are left out by the roadway and not brought to the house. Their service is disgusting and although we, several of us here, complain nothing is ever done.

How is Fedex still running? I can only associate this company to horrible customer service experience. I ordered an item online and I did not notice the shipping company was Fedex. I reviewed the tracking number and they said the package would be delivered 12/8/2016. I need to make sure the delivery date as my house was by itself and I needed to drive there on time to pick it up. I spoke the a Fedex rep and he assured me the package would be delivered on 12/8/2016 by end of the day... 3 hours later I refreshed the site and the packaged was still in a different state the delivery date was changed to 12/9/2016. If you want to avoid confusion, frustration, and anger, please avoid Fedex at all costs!

My cousin orders things online everyday and the FedEx person is always cheerful and the packages arrive in good condition and in good time. I've dealt with FedEx for many years. When delivering packages the person was always neat and clean. Fast but courteous of the clients ahead of him/her. During the holidays when they are so busy they still make each client as top priority. I've had to return items and the return policy is easy to follow and there has never been a problem. All in all my experience with FedEx has been fun yet professional. I would recommend this company to everybody.

You don't have - #'s, so to get this out I HAVE to put one star! I'm disgusted and shocked with this so called delivery... I saw him pull up. I watched as he tried to get the package out of his truck, breaking the wrap. I opened the door and was trying to be nice, as he stood on the second step of my porch, flinging and dropping it up two more step, saying "It's good enough. It's too heavy!!" RIGHT IN FRONT OF ME, then walked off! I will never use FedEx again... I know you have dolly's for heavier packages 80lbs... Use them!! You don't like your job quit... PLEASE!!

Ordered medical equipment from provider in KY. Shipped by Fedex to Oregon. Document was inserted in package. Package sent at 10.4 lbs to Vietnam. Insured for 1,000 USD. Arrived Vietnam 8.2 lbs. Document opened and protective packaging removed. Probably removed by Fedex inside facility. Medical equipment severely damaged. Protective plastic around device (factory installed) removed, plus bubble wrap removed from package.

I ordered a product that requires a signature, FedEx normally delivers to my post office and I can pick up there. But they apparently decided to change this and deliver to the house. They tried to deliver on Saturday 12/3/16 @ 9:50 am no one was home. Then again on mon 12/5/16 @ 10:30 am and again no one was home (as we work). On Tues 12/6/16 I stayed home for the morning to sign for my package since it was the last attempt for delivery. At 11 am they hadn't come yet, so I called FedEx to see if they could tell me where in route the truck was in comparison to my house.

I shipped a package to Montreal and it arrived in a few days. The package was delicate and had shipping considerations. Overall FedEx was fast and the automated tracking emails I received were detailed and helpful updates on the status of my shipment. The price isn't cheap, but it's not hundreds of dollars either. I'd use Fedex over other alternatives. It's much easier, especially if a delivery is time sensitive.

I was expecting three separate deliveries. On Monday 11/28/16 @ 3:32pm, the FEDEX driver rang my doorbell. I rushed downstairs to answer the door and found that my package was left on the sidewalk up against my gate. The FedEx driver was already in his vehicle and driving down the street. On Tuesday 11/29/16 I was expecting another delivery. This one arrived at 3:42pm. I rushed to answer the door as before and found that again my package was left on the sidewalk up against my gate. I was clearly annoyed because of prior experiences so I went outside to speak to the driver about leaving my packages on the sidewalk. I did not see the FEDEX truck nor did I see the driver and I can usually hear the delivery truck if it is close by. The driver was long gone.

I own a small business. I am open 7 days a week. I have posted a sign with business hours and instructions to delivery drivers to deliver to my neighbor should my front door be locked (one man show). 7 times now FedEx claims to have attempted a delivery on a Saturday but the business was closed. It was not closed. There was no sticker on my door. There were never any attempts made. Lazy, incompetent reprobates didn't feel like getting out of the truck to check. Judging by the fact that they have solid one-star ratings across the board, I'd say they don't care. The postal service is doing a better job. Use ANY other shipper.

This company has repeatedly failed to deliver packages. This will be the most recent occurrence when it comes to their failures. Their first attempt to deliver was fair, I was not home to receive this package; however on the 2nd and 3rd attempts I was sitting in silence waiting for a knock, a buzzer ring, a phone call, something! But to no surprise, I received a notification that their attempt to deliver failed because "I was not present." On the contrary, I had been waiting back and forth between a loud buzzer and the door. I then tried to rectify this problem, but can not because they have no humans to speak to (via online "live chat" and phone call). I also, paid the extra $12 to wait anyway. Sad, I know.

I had a package scheduled for delivery on Monday, I took the day off because it required an adult signature, the package never arrived, called FedEx, we show it to be delivered Tuesday, that the last update was made on 11/30, whereas online the update was made on 12/5. Every time I use FedEx this always happens, they are never prompt, their customer service is the worst. The last time I used them, they never bothered to knock on the door, and the package required a signature. Called customer service, our drivers are not required to knock on the door. How stupid is that, you pay for signature on delivery, but they do not have to knock. I think it's time everyone stopped using them and let them go under.

Same as others, my very expensive package was supposed to be home delivered with someone to sign. I waited to go to work the first day it was said to be delivered. After the window, I left. Next day I stayed at home afraid I would miss it and no delivery--no knock, no doorbell, but a strange delivery notice appeared. And then an email saying they missed me, and that my package would be delivered the following morning. Well that was today. I've been on the phone all day with them. They can't find my package. I've heard lies, excuses, you name it. What is their problem? I'm beginning to blame the original store that used them. I should probably cancel the transaction on my credit card.

I recently had a door tag left for a package that required a signature. The package delivery attempt was made at 12/2/16 12:47pm and the expected time of delivery indicated late afternoon on 12/2/16. No big deal. I will call customer service and find out where I can pick my package up myself at FedEx. Customer service tells me that I can pick up my package that evening at the distribution center between 6pm and 7pm the same evening. I drive 30 minutes to the distribution center where I am told to "wait 10 minutes and we will bring the package out to you". After waiting 20 minutes an employee shows up with no package and says "your package is not here, it is with a contract driver." The employee also said, "Your package will be delivered sometime tomorrow". So I drive 30 minutes back home empty handed.

Numerous deliveries left at wrong address. Rang doorbell, only to leave package at outward swing door. When yelled out carrier employee just raised his hand and continued walking away.

Since moving to a new city/state 6 months ago I have ordered MANY items large and small online and they have been delivered via the following services: USPS, UPS, FedEx Ground, FedEx Freight, and Amazon new delivery service. With the exception of FedEx - all deliveries have been on time and intact. Both FedEx Ground and Freight are worthless in my opinion. All packages from them are damages as well as some of the contents. That is IF the packages/freight don't get lost somewhere and I spend hours on the phone with FedEx and/or the original shipper trying to track it down myself. And of course I've already been billed for these items whether I ever received them or not. I honestly don't know how this company stays in business. The customer service is the worst I've experienced. They just plainly DON'T DO THEIR JOB!

Problems with assistance personnel after FedEx lost my important shipping. FedEx should have directly handle assistance like good companies that I can contact from my computer. When I needed to contact them, never they finished with my problem. I needed to call more than 4 times. FedEx has not qualified workers with a knowledge in Shipping dangerous material to other countries. I went to FedEx central where it is the "only" place that they received this type of material and were only 2 people working without knowledge about all papers that I should present in this type of shipment. Later, of depending the personal assistant (with knowledge) that take the package asked for different documentation, sending the same type of material. The only difference was 3 month. Why the regulation is not clear??

Whenever I make an online purchase which is several times a week, I will avoid FedEx whenever possible. Zero when waiting for parts to finish a job. It's nice to be able to plan according to scheduled deliveries. Unfortunately FedEx tracking generally waits till the evening of scheduled day and changes it. I could plan on this happening, but why? UPS seems to have it right as does USPS. FedEx seems to be happy being on par with carriers such as DHL.

The worst. Driver say they deliver it and never show up. They never knock on the door nor leave a door tag. When you call customer service they don't even help you out. All they can say is sorry. Like is that's going to change something. Prefer UPS a thousand times.

I had a package shipped to my address and it was just left at my door without even knocking which FedEx stated that knocking on the door is a courtesy. Really??? You walked up the stairs but left it at the door for someone to steal. I called FedEx and it took them a week to contact the delivery driver after hanging up in my face and defending the driver as opposed to giving great customer service without leaving packages out for thieves. It's unfortunate but I will tell anyone who's looking for a great delivery service to go to UPS. They give the best service and your packages will not be left unattended whatsoever. I'm now trying to get my package replaced but that's a whole other story. FedEx will never get my business again. Poor service. I wish there were no stars because they don't deserve any. BEWARE OF FEDEX. Don't do it; you'll be trying to replace your package like me after a week with no resolve... It's a headache!!

Awful experience, I waited close to an hour for customer service. I asked them if I could pick up my parcel because I will not be home and do not want the parcel sitting at my doorstep, and they did not allow it. Also, their charges for border fees are ridiculously overpriced and they would not call before they arrived so that I could assure my guard dog is not outside. Also, customer service was extremely rude!

I received a notification that my signature required, 2-piece, 150+ pound delivery would be delivered by the end of the day. I had to take a day off from work to ensure that I was home and available for the required delivery signature. I waited all day long at home, repeatedly checking the online status of my delivery- which never changed, by the way- until approximately 7 pm that evening. At this point I called FedEx and was informed for the first time that the delivery couldn't be completed and that it would be delivered the next day- which I will not be able to be home to receive.

FedEx claims that a package was delivered on 11/18 at 9:30a. This was a day and time that I was home. There was no doorbell ring or knock, which is customary for all packages we've received when at home. I took my dog out a little while before 11:40a, when I again left the apartment. That's two times I walked out the door shortly after their claimed delivery time. A package was never seen. There is no other door to our apartment. We are on the third floor of a building in a gated complex. Packages sit at doors regularly for hours and even days without incident. The package was over 40" tall and over 40lbs.

3 claims actually, all the same and they okayed one. I find them better than their competitors. Customer service goes the extra mile and will remove or adjust bill as needed. Really easy to work with!

Our new Shark vacuum cleaner was wet, another delivery left out in the rain. Previous drivers backed up into the yard when the ground was wet and left deep tire tracks then knocked down and dragged away driveway markers.

I waited an entire day for a package and kept tracking it. At 7:00 PM I went in to tracking and saw that FedEx noted that I was not available for delivery. I did not receive any notice. I did not receive a knock on my door and I did not see the FedEx truck pull up anywhere close to my home. I called customer service asking if I could get the phone number to the local branch or if perhaps they could radio the driver to deliver my package which I needed. They were not able to do that. This is not the first time this has happened to me. A few months ago FedEx delivered a 50 pound box to my neighbor's home and I had to find a male who was available to carry the box to my home for me since I was unable to carry it and my female neighbor was also unable to carry it. FedEx has the worst service of any company that I have ever had to deal with. If I could I would give them a rating of -0.

Honesty is such a lonely word! Yes, ** happen and package might arrive late I can understand. Try to improve the system. Whatever. At least let the customers know so that they don't waste all day for something that ain't coming. And god knows why they lie about making attempts to deliver the packages? So that I cannot get a refund? Great. US Postal Service is at least cheaper than FedEx.

Was expecting arrival of Mobility Scooter purchased off of Ebay. The item never got to my home on the delivery date. When I checked on the tracking number it said it was delivered. Well I was home all day and no package not even a FedEx truck on my street. After all that sent all the proper paperwork about my complaint was told they were going to investigate and would take 5 to 7 days to make a decision. Three days later I received a letter saying the bad news was I would not get any compensation and the case was closed. The driver said he had been to my home 2 more times and I wasn't home. All I can say is what he done with my scooter. He should at least come and tell me that to my face cause he is a damn LIAR.

I ordered an iPhone through Apple. Was supposed to receive by 3pm. Status shows that in the delivery vehicle at 7am. Had to stay at home for entire day as it needs sign. It's already past 4 and haven't received it yet. This is second time something happening like this with FedEx. Called the office. Very rude way of talking to customer.

PEOPLE BEWARE! FedEx and the USPS accept no responsibility if they deliver your package to the wrong address. I have had this happen twice now and it is like dealing with dolts. It is their policy to "assume" that you, the consumer, have received the package and they refuse to look into it any further. I have had no problem with UPS and suggest you use them to ship & receive packages whenever possible. UPS has GREAT customer service! I, also, suggest that any time you do not receive a package FedEx and USPS say they delivered, that you file a formal complaint with each entity, call the store from which you purchased your item(s) and suggest the store use UPS instead. Then file a formal charge with your Police Department--even if the officers have a dismissive tone. Thievery is thievery... Even if a package is incompetently misdelivered.

I requested delivery notifications. When notified package had been delivered (I was home all day) I checked outside and no delivery. I called FedEx and they indicated they would call me back in 2 hours after investigating. I had them repeat my number to make sure it was correct... It was not. 2 days later I'm still waiting a call back. It was delivered to a family on a different street with a different city for a mailing address. Thank goodness for honest people! That family looked me up and contacted me. I got my package with no help from FedEx. I will let FedEx know as soon as they call me back. However, I will not hold my breath. I understand humans make mistakes, but not calling me back as promised is unacceptable. Unfortunately this is not the first time I've had problems with FedEx. UPS is much better!

I've used FedEx for personal and business shipping, for many years. They are efficient, careful with parcels and work on Saturday. The others are less careful, don't get deliveries when you expect them and I've received damaged, and water logged goods from UPS, also USPS. That's why I always use FedEx whenever possible. I have found FedEx to be less expensive and very cooperative with special requests.

When living in IL I was preparing to make a move and decided to take my packages elsewhere in search for low prices and better customer service. I found FedEx and was told that by using a FedEx account I could save time and money. Every time I went in, I would give them my account number and it would be quick and easy to just drop off my packages and pay with my account. I have successfully moved with all my packages, with many packages late but nothing concerning. It was a week and a half later when I went to check my online banking when I realized that a fraudulent purchase was made to my account a day earlier. This purchase was made in TN by FedEx for the amount of almost $150. Not only have I never been to TN, stopped using FedEx, and I am the only one who posses my FedEx account information.

I ordered a computer six days ago, and all that time it said it would arrive here today. Now, it says it hasn't even started being shipped. When I ordered my computer, it also said it would arrive in 3-5 business days (Thanksgiving was this week).

My experience was bad also aggravating with FedEx. I hope that I never have to something shipped by them ever in my life. They are lying to you. They say it's on the truck to your location but don't arrive. One whole day wasted waiting for them. They have voice recording. I hope they hear their horrendous customer service. I got hang up on 4 times, asked for management. 2 time got no answer. I hope they do go out of business to people that know how to do their job. Never had a problem with UPS. They get their thing done right. FEDEX if you ever read this kill yourself you **.

I was a shipping and receiving specialist for Toys R Us 8375, Wilmington, NC, for 12 years. I received shipments from FedEx on a daily basis, as well as shipped packages out through Fedex. I never had a problem with the service at any time during my tenure at that store. Fedex carriers were quite efficient and courteous. My shipments were always intact, picked up and delivered within the estimated time. It was extremely easy to track shipments which came in from a wide range of sources. I would recommend using Fedex as a carrier if you desire your shipments to be processed and delivered in a timely manner.

Fedex left a door tag at 1:40 on Friday and I called in to see if they could swing by and redeliver the two packages. He promised me the driver would be back there before 8pm to deliver... 5:30ish rolled around and I called back to check, the truck was parked for the day. I asked why I was lied to and the resolution person apologized & told me Saturday they would deliver after 1:30 pm, my daughter was home a little after 1 pm, tag on door with no time or date.

You know, guarantees fail sometimes. I accept that. But when a delivery is expected by 10:15 am guaranteed, and we call them flustered at 11am because we must board the train with this check on hand, the agent really should not have said "well there's nothing I can do, it's beyond my control." This has marked my typical experience with FedEx, where employees take it personally any allegation of negligence on the part of FedEx.

Very dependable and trustworthy. When something must be shipped somewhere and has to get there on time and undamaged, I use FedEx.

If I could I would give FedEx no stars. I had made a purchase through a company and tried to cancel the order but the company sent the items anyways. I called FedEx to refuse delivery and since the item came in two shipments only one got refused and the other one was delivered. I had to call FedEx half a dozen times to come pickup the second item. The second item I called and scheduled for a pickup they kept trying to redeliver to me and I had to call FedEx again and tell them "no I refuse delivery" and while speaking to someone from customer service I got hung up on. I had to keep calling them to refuse delivery and they kept messing up. Well I might have to physically go down to the FedEx store to return the items.

When I shop online my packages arrive within 2 to 3 days and never damaged. I do a lot of shopping in Ireland and Scotland and I have no problem with FedEx. Packages arrive undamaged and within 3-5 days.

This summer, around July 2016, I ordered a tablecloth online. Went with economy shipping so it was shipped FedEx speed post (?!). FedEx lost that package. Never received it. Now, currently it's November. I'm ordering some things from the same company, specifically requesting 2ND day air which I paid for and FedEx shows shipping will be with this ridiculous speed post & I won't get the items 'til after the holidays. FedEx says the error is with the merchant but merchant says it's with FedEx which I'm sure it is! Very ticked off! I'd recommend using UPS or USPS INSTEAD! TERRIBLE, TERRIBLE SERVICE!!!

Delivery was to take place Monday. Nothing happened. Stayed home that day because the package needed a signature. At about 8:00 PM, I saw on the updated status that 'customer was not at home or business was closed'. I was here the entire time!! Delivery was rescheduled for the next day. SAME THING AGAIN. I called and finally someone said they would deliver Wednesday by noon. It's now 2:30 PM and I have to leave for vacation, then a work trip. I will not be home for two weeks and I had to put a FedEx hold on my deliveries for two weeks! I will avoid FedEx as much as I can. Awful service!

When FedEx and UPS delivers to a given address why not FedEx ground they just left the door tag when I am still inside the building. When reached customer care they don't know anything, can't say the FedEx location the package started, there is no way to contact the location. The only available option was to pick up after holidays or cancel your order through the company that placed order. What in a hell the customer support is for? Customers choose ship to home because it's convenient for big orders and heavy shipments. The Worst service ever. If there is a way to give them 0 stars they deserve it.

FedEx delivered a package to my address, not my package and not the address on the package. When notified through their website that they delivered tracking number ** to my address and not to the address on the shipping label, Jeannine ** of FedEx Customer Service replied "Our records show that FedEx have (yes she really wrote have) delivered to the address specified for by your sender as shown in the shipping label. At this point, the shipper needs to make arrangements in retrieving the package from where it was delivered and re-route it to the correct address." I will be tossing the package in the trash. If you are a shipper and want to get paid for the products you ship, why in heaven's name would you choose to ship with these dolts?

I scheduled a pickup and was told 8am-8pm. Now it is 8:30pm and the truck is still not here. I called FedEx 4 times and they kept saying it is still scheduled for pick up. No one seemed to know what is going on. Terrible service. All they said was the driver might have run into some delays! They have TWELVE hours to pick up the package!

Packed and shipped a baby bearded dragon from Seattle to Milwaukee. There were two mess-ups on this shipment: 1.) Dragon was shipped ground rather than priority overnight. Apparently was missorted in Memphis. 2.) Dragon was packed into a shipping container and was never found when it was supposed to have arrived at the Milwaukee sorting facility.

On Nov. 07, 2016 ordered a 60" tv from WalMart.com. Was shipped standard with FedEx. Received tracking # OK and commenced tracking. My tv made it from CA to N. Salt Lake, Utah where after 2 days was scanned as departed from N. Salt Lake, Utah. That's the LAST time anyone, anywhere, knew where my tv was. FedEx customer service absolutely sucked at what they are supposed to do. Nobody could find my tv. This is a ** 60" television! The box is almost as big as some FedEx vans for cryin' out loud. Anyway, had a replacement sent from WalMart and made sure it would be sent U.P.S not this FedEx crap. If they can lose a 60" tv then imagine where the small stuff you send will end up. Think twice about the competency of FedEx before you waste your money and more importantly your time.

I ordered a bicycle wheel from ebay. I payed $125 with free shipping. The shipper seller shipped item via Fedex with a tracking number. Due to some mix up by the sender, the package had 2 tracking numbers. The first was never sent so that was a bad tracking number. The other tracking number showed its full tracking details from sender to me. According to the tracking details, the package was delivered on Sep 2, 2016 pm with "Left at front door. Signature service not requested". I was not in for most of the day so when I did not see the package at the front door, I reviewed my security cameras. There was no fedex truck delivering a package to my front door anytime during the whole day.

70 lb package not delivered to my front door as stated!! I'm 98 lbs, barely 5 feet and expected driver to drop this off at my front door. Instead, he shoved it off his dolly and left it downstairs in a public walk through area of the property, visible to street pedestrians and vehicular traffic!!! I can't manage it as it is about 4' tall aside from the weight and bulky. I'm really pissed about this!!

I left a note on my door for my package to be delivered to the business next door. When I pulled in my driveway last night at 6:00 pm, it was sitting between my driveway and house! I have pictures of my note on my door, where my package was left and the notification from FedEx saying they left it on my porch. The drives didn't see any cars at home, so they didn't even care to go to the front door! Cause if they had... they would have seen my note!! This was a Christmas gift! I live in Blytheville, AR... ANYONE could have taken it!!! I am VERY MUCH UPSET on how FedEx handled my package and does not care!!!

Horrible, horrible, horrible service. If I could give no stars at all, I would. Ordered a piece of furniture. The company I used ships through FedEx. Furniture should never be shipped via FedEx. Had to hire someone to get item from curb to house. FedEx only delivers to the curb. FedEx does not deliver on Saturdays where getting help was easier when those who I could get to help were not working. Customer service was rude and had "that's your problem not ours" attitude. Told company I ordered from to find another company to use for shipping.

Whoever delivered my package from FedEx didn't even bother knocking or ringing the doorbell. My dad and I were home when I received an email saying my package was delivered. I investigated and found the package on my front porch. When I checked what time it stated in the email that it had been delivered it stated it had been 12:48 pm and it had been 1:20 pm at the time. I was upset by this because they didn't bother knocking or anything to let us know that either someone was there or a package was delivered.

We were scheduled for a delivery of 500 lbs of building materials. We asked that we be given a call 30 minutes ahead of delivery so we could have plenty of help there to unload. Delivery person did not call ahead. When I asked him why, he said he wasn't told to and he would call his supervisor to find out why he was not told to call ahead. I was home and my husband was on his way. The delivery guy told me he had another delivery 4 minutes away and would return in about 20 minutes and should get back the same time my husband arrived.

Well on veteran's day they were to deliver a package which they said had no apartment number so I call and they tell me it will come Saturday and I cancel my holiday plans to get my package. They don't run at my office Saturday but I call Saturday and get told to hang on. I will receive a call within 2 hours. Guess what? No call. Then I get an email that it's coming Monday. BOGUS. You guessed it.

My package was supposed to arrive yesterday. When it did not arrive I checked tracking and saw the following; 8:36 pm Delivery exception ROSEVILLE, CA. Recipient location security delay. Delivery will be reattempted. 8:36 pm Delivery exception ROSEVILLE, CA. No attempt made, delivery scheduled for next business day. 8:36 pm Delivery exception ROSEVILLE, CA. Local weather delay - Delivery not attempted.

Entering the freeway at the Lehi Utah on ramp. FedEx truck driver would not let me merge into traffic. I ended up off the road. I flashed lights at him and honked to let him know I was there. After I got in front of him he got right on my tail and turned on his bright lights. I did give him a brake check and he finally backed off. Why do truck drivers think they own the road. Truck trailer #**. Plate was a Montana **. I wish I could add the pictures my wife took of the truck.

Horrible! FedEx has the most inconsistent and laziest drivers/couriers in life. How do you just decide not to deliver a package and not even attempt to buzz or ring a bell? Nor was a note even left behind to say that you attempted. Which is a clear indication that your driver is a lazy **! I was up since 7am waiting for a package that they decided not to even attempt to deliver. When I contacted customer service all they did was apologize and ask if I could pick up the package that they admitted to not delivering! WHAT IN THE HELL?? People pay extra money for this horrible service. I highly recommend using someone else especially for deadline reasons. You and I both need a company/service that we can trust. Stay clear of this one.

Why use FedEx when it just winds up in the US Mail anyway! Had an online purchase shipped via FedEx. It arrived at the New Berlin, WI SmartPost yesterday. This is quite literally 8 minutes from my house, but due to the "genius" of the people in charge at FedEx, I'm getting my package on TUESDAY! When I called and asked if there was a way to get it earlier, I was told by the FedEx employee that the package is on a truck to go to the Milwaukee Post Office. From there it would be sent to the Waukesha Post Office. Then it should come in the normal mail by Tuesday. Let me think about how non-functional and stupid that is!

Ordered a gift from Walmart. I paid extra to use FedEx and the delivery was never made. I went to view the FedEx site and the Walmart site and both said the delivery was made. When I contact Walmart they said FedEx delivered and I have to file a police report and fraud against my cc #. Really! Come to find out my package didn't come from Walmart (where I ordered it from). It came from a third party vendor "Ingram Micro". I won't purchase online from Walmart. I will stick to Amazon and I won't use FedEx for deliveries.

This is the worst. I won't ever order something through Fedex even if I will die. I requested something through Fedex and I asked them to call me before the delivery. Is it hard? I am living alone and I need them to call me before delivery. I don't think it is a big deal? But they are saying "no we can't." Sometimes, they are saying, "we will try but we can't commit." I hate Fedex. At the end, we agreed on time and they told me "we will come at a specific time" and they never showed up. And I am still waiting...

I was told FedEx was a fast and reliable, compared to the USPS international service but I have found out they have no idea from the local level to to the final international delivery. They have no idea what the hell they are doing cause of a lack of communication. So good job to the United States Postal Service, at least they won't lie to you. Receipt so old it's faded.

Tried to sign up for FedEx Delivery Manager to track a shipment. Their system displays 4 PERSONAL INFORMATION questions about me, my location, my relatives, and my address -- two of which were FALSE - totally unrelated to me or anyone I know. Have been at my home for 11 years. I know who lives here -- me. System rejected my sign up and there was no option to dispute it. Contacted Customer Support - totally worthless. 3 non responses and one explanation that did not even attempt to resolve the issue. Just more excuses. Should be investigated for using fraudulent information against consumers - for what? Because I wanted to sign up for a notification system? The fact they are BUYING my personal information bothers me. That they are buying FAKE, FALSE information and using that fake information to deny me services is worse.

I will give a 5-star salute to FedEx... Your drivers take the time to deliver regardless of where you live... I live in a apartment/complex and understand this is sometimes difficult to deliver the package. I help the driver by being there when the truck pulls up... and I just sign at the door. His truck is secure and so is he. On this day I had important package coming and it was coming by FedEx. The driver was excellent. He had took the time to call me on my cellphone. I am thinking that all drivers have their own routine... But this young man took the time to call. His name is Curtis and he was very surprised when I told him that this was the first time I got a call. Just wanted to give him thanks for going the extra mile. And thank you FedEx... I can relax when FedEx is bringing my package.

I ordered a package for my brother's birthday two weeks ago from out of the country. There was a delay but it was shipped on the Tuesday before his birthday (on Saturday). I had my choice of shipping services and stupidly decided to try FedEx. Well, I paid extra for the package and had them send it via express so I could have it as soon as possible. I received a scheduled delivery time of Friday, 11/4. I was at work late on Friday but had someone home to answer the door when my package was supposed to arrive. It never did. I wake up Saturday morning, only to see that my package has been rescheduled for Monday, two days after I need it. I called FedEx customer service, had difficulty understanding the accent of the agent on the line, and was told that because it was in transit, I couldn't do anything about it and I had to wait until Monday.

I have been using FedEx for at least 10 years and never had a problem until I decided to compare prices with other Courier companies. After researching prices I found a better deal through a company which I will not mention as this is not the point of my complaint. In my dealings with FedEx my Company (**) had couriered many times docs to the U.S. Long story short, I had canceled FedEx and started using the other Company, the problem was the Company use to send my docs to in the U.S. were fraudulently using my account! Ready for this, FedEx said it was not their problem and I should go after them, even though I canceled my account and they allowed the other company to use my account!! Just wild!!! Their service is deplorable!!

We are a business out of KC that has been very blessed over the past few years and we ship out furniture and decorative items across the US. We left UPS several years back, due to very poor customer service and because they were breaking Ground shipping items at an alarming rate, but yet wouldn't reimburse us or our customers for the packages and contents broken. So... We decided to go with FedEx. We loved their services at first, and were promised all types of gadgets and devices to help our business become more successful with shipping (label makers, scanners, etc). Not only did we never receive anything and still haven't, but in 5 years have never been given an account rep/business rep/ or manager to help us with questions or anything (most other couriers assign you a rep to help you become more successful and get better rates).

I ordered an accent chair on Wayfair.com. To make delivery requests, Wayfair told me to call FedEx. So I did call. I expressed to them that I will not be able to receive a package on Oct 31st. I requested to have my package shipped Nov 1st at 1pm. I called 4 days in a row to confirm that I will be getting my package on the day that I requested. Each sales rep I spoke to assured me. I spoke to numerous sales reps who said they put a note on my shipment to have it delayed to Nov. 1st at 1pm. Needless to say, I get a phone call on Oct 31st from the delivery driver that he is waiting for someone to let him inside so he can bring the package up. Mind you, the address I am having the packaged shipped to is my new address and I will be moving in on Nov 1st.

I knew I was in trouble when the Go FedEx guy told me that my package was in Covington, Los Angeles. He didn't know that the state designation for Louisiana was LA. I have been trying to get a package for a week from them. I waited until noon two days and they didn't deliver until the afternoon. I put the package on hold at the Covington office, went on the third day to pick it up, and it wasn't at the Covington office (45 minutes away) because they were still trying to deliver it to my apartment. Now they won't deliver it to my apartment. They take down my number, say they will call, and then don't. Now I am so confused I don't know how it is going to work. It appears they will send it back to the shipping company and I will be out of luck and have to start all over. The Customer Advocate office is rude and does not help. FedEx is very good on regular packages but does not seem to know how to deliver a signature required package.

I was expecting an auto part from a seller by Saturday end of day. FedEx tried to deliver it a day earlier when we were gone to work. I tried to get them to redeliver or at least let me pick it up. They refuse because they don't open Saturday. Even the post office delivers even on Sunday, so does UPS. I will never ever use them again in my life. This is the worse customer service I have ever experienced. Now I may not have my car fixed for another week. Hate them!

I really can't understand "WHY"!! FedEx Carriers can wait at least 1 to 2 minutes for the customer to be able to go downstairs to received their packages. Just this morning I had call Walmart to inquire about my package, because FedEx supposedly delivered it on 10/26/16 and also give someone my packaged slipped, of course "Lose it". So meantime I call Walmart to be able to get the tracking number so I can arrange my packages to get delivered, because my building "DOOR BELL" wasn't working. Even I know that Walmart has be sending me email stating that I will receive my package on the 10/27/16. I look out my window saw the FedEx truck didn't even give me a minute to run downstairs. As soon I open the door he drove away. "RIDICULOUS"!!

If there were 0 star I will choose that! I usually don't get angry but they really make me MAD! I live in apartment which mailbox is in the building. All the company if packages not fit in the mailbox they will placed them in the desk which is located in front of mailboxes or by the unit door. However, Fedex doesn't leave the packages. They don't even bother themselves to knock the door! My husband stay home for 3 days and I asked him to check the main door of apartment every hour!

A package was scheduled to be delivered to my residence on 10/26/2016 by FedEx. No package showed up and when I checked the website tracking information, it showed my package was delivered. I called the FedEx so called "customer service" number and reached people in Mexico who I could not understand and apparently they could not understand me. After many verbal requests to connect me with a representative in the United States and a long delay, I finally was able to speak with a FedEx call taker in the USA. So far, nothing has been done to resolve the delivery failure. After going through this nightmare with FedEx, I am going to insist that every supplier, and I have many, that I buy from ship my purchases by sources other than FedEx. This is a nightmare that just keeps going on.

I hardly ever use FedEx and my story proves why. I waited at home for a delivery that had to be signed. I designated two days making sure I was home for the entire day as they do not specify time slots. I even attached notes to both doors asking to knock loud and not be shy. Alas! I signed up to FedEx message alerts and received a notification that I was not home when in fact I was right there sitting and waiting like an idiot... with my partner. I might add that this was supposed to be a delivery of wine. And I hope it is still there in one piece. Dear Winc, I highly recommend opting out of FedEx as they are killing your potential customers.

In my business everything is about customer service and if it is not performed to the degree in which to procure future business and to continue with those clients, everyone is affected. If you want your business to do well, then do it and make sure everyone knows the effort it takes to obtain it. I have had nothing but problems with shipments of my boxes abroad. Next time, I am using your competitor and then I will see if maybe I can obtain better customer service. Every time it's a problem with getting my packages somewhere on time.

I ordered a package from China, paid 350$ to FedEx, then I had to help them because they did not know how to clear a package. Then I had to pay for the clearing service, although it is part of the service. Then the package got stuck at the customs, and the customs charges parking space per day. So FedEx charges this amount to me, although I ordered simple common metal machine parts. Then I needed to pay FedEx for the "clearing service etc.." All in all I paid almost 800 dollars for transporting a package of 350$ value.

Received email stating package was delivered at door - I was home. I went out to check and it wasn't there. I walked up and down the street to see if it was delivered to the wrong address - it was not. I then called FedEx immediately and they said they would look into it. 3 days later FedEx said they talked to their driver and he said he delivered it. Customer service then informed me that they were no longer tracking it because it was delivered. I told her that it must have been delivered to the wrong location and she said "case closed". Package was delivered. There is definitely something wrong with a company with so many of the same complaints and I am worried now every time FedEx is listed as my carrier on orders. FedEx should be investigated for theft and negligence.

On 10/19/16 I went to FedEx drop off in Orange TX, called Mailbox and more. Was shipping car payment to Houston that was due on 10/22/16. We have been there few times before with no problems. Always get next day. Well paid for next day and on Friday 10/21/16 payment has not been received and the bank we with does not give extra day. They repo the same day if not gotten payment. Long story short FedEx screwed up and Mailbox plus did too. Cost my wife to lose her car and we have a sick child at home that needs looking after. Now wife is on foot. Please spread word and anyone is more than welcome to call me or wife about the story.

I have been gone most the day. I had to have my dad pick up two of my girls from school because I was running late in Harrison. After I was done with my business, me and my one and a half year old daughter went to get my other two girls and head home. When I pulled up my front door was wide open!!! I told my girls to stay in the car while I went inside to check it out! My oldest daughter (5 years old) was scared that someone was in the house. I walked in and my FedEx express package was inside my house!!!

We had the most lying experience with FedEx today. The worst customer service I've ever witness. They said they came and tried to deliver a package. My grandson was here and he didn't hear no door bell. My came right in notice the note on door so he call to see if they were still in the area since it was his package. He offer to meet the drive and offer other ect. No negotiate with the representative. I call back and it was one lied after another. Even told me the driver coming back at 5:00 and found out later that's closing time. Talk to two different representatives and they both told one lie after another. Finally I call corporate office and file an complaint. Still don't have no package. They have the worst customer service. I told her they represent FedEx. Never want to use them again.

The FedEx delivery person decided to kick my rescue dog for trying to say hi. The Fedex response was to call the police on me because she left the lot line. I have told the delivery person multiple times that she needs to greet everyone. She is also a therapy dog for my PTSD. SICKENING.

I was supposed to receive my package today, but every time I checked on the website it stated my package was still in New York. So when I gave FedEx a call the young lady indicated she would start an investigation because she was not sure why the package was not out for delivery. Several hours later someone else called and said she think they may have lost the package and the center in NY is looking around for it. She said it like it was OK. Forget the fact that I have waited around all day for my package like I didn't have anything else to do. FedEx is ridiculous. I prefer UPS. I have never had a single problem with them.

I have never written a negative review in my life, but I am strongly compelled to do so now. I wish I could even say this was terrible service, but I can't even say that, as I haven't actually received any service at all! This is the third time that FedEx has claimed a delivery attempt, but has not actually done so. On three separate orders, I have received a message from FedEx via the seller that a delivery attempt was made, but never once, on a total of 7 supposed attempts, has a delivery attempt tag been left on my door. On two of those occasions, I was actually home, and no one knocked or rang the doorbell.

I used FedEx to ship a Asus Chromebook back to Asus for repair. I shipped the Chromebook through FedEx at an OfficeMax store in Hoffman Estates, Illinois. They packaged it and transported it. When Asus received it, the body was dented and the screen was smashed in the lower left corner. When I contacted FedEx to file a claim I was told that OfficeMax would have to file the claim because they were the customers. After some trouble I got OfficeMax to file the claim. FedEx approved the claim and mailed a 100.00 check to the OfficeMax corporate office in Boca Raton Florida. Don't forget. I'm in Illinois.

I ship a package overseas to Meknes, Morocco. It arrived at Casablanca airport which is 5 hours drive from Meknes. FedEx did not have a branch in Morocco, instead they contracted a very bad local company. They called the recipient and asked to have her go there and pay for customs and sigh for it. I called FedEx and offered to pay for customs or have the package delivered and the recipient will pay for it, but they refused. I asked to have the package returned and they asked me to create a FedEx account, add my credit card to the account so they can charge me to return it. after a month. They said I need to write a letter to Morocco's customs. I did and wait for another month.

I am writing about my recent experience with a FedEx delivery of medical equipment for my husband who has just undergone a total knee replacement and is in considerable pain. The package (tracking number **) was sent out to me on Tuesday, October 11, for two to three day delivery. Thus, the package was expected by Friday, October 14 at the latest.

The sender mailed a package to me containing a full bottle of my prescription. He said that he had a difficult time with the woman who took his information, but after having to correct her several times in spelling, etc., he was able to confirm the shipping address to be correct. However, between him leaving the store and the package being delivered, the address was completely messed up and not even close to the original correct one. It's been a month now and after speaking to numerous representatives and "managers", we've been told that we have to pay all over again and open up a special FedEx account.

After receiving a door tag stating an "attempted" delivery was made, when the driver must have not even rung my bell, I immediately scheduled for a next day delivery. The next day I waited by the door buzzer continually checking to see if the driver was arriving with my view button. HE NEVER CAME! INSTEAD HE DROVE AROUND WITH MY PACKAGE ON HIS TRUCK ALL DAY AND THEN BROUGHT IT BACK TO THE DEPOT. I tracked my package throughout the day and the page stated that it was on the vehicle for delivery. Then at 6:30 I checked the tracking page again and it stated my package was brought back at 5:40 pm!!!

I made a purchase from a merchant and my package was to arrive to me on 9/28/16. I pulled up the tracking information and the driver had notated my package had been delivered 9/28/16. I looked over my entire property, etc. and no package. Contacted FedEx regarding this issue and they stated the driver would have to re-track his steps to find my package and get it to me. I contacted them again the following week and no information was available, and they don't know where my package is.

I moved to an apartment from a house. Lo and behold FedEx won't deliver to your door. Their response, "We are too busy to deliver to each apartment. We leave them at the leasing office for them to deliver." What? Leasing office doesn't deliver. I pay 2,000/month for rent and I'm now treated as a low life and have to pick up my packages. UPS has an opt out and they deliver to the door. I can't understand, the carrier goes to my door and leaves a note. Why in the hell can't he deliver the package as he is at the door. This is discrimination. I have notified all my vendors of Fedex's position and am posting on every site I can think of. I have advised the leasing office to refuse every shipment addressed to me from FedEx. This is poor service. But there are other choices. Shame on you FedEx.

The FedEx driver didn't want to deliver my package because it weighed 50 pounds. I live on the third floor of an apartment building. The first "delivery attempt", he buzzed my apartment, then went straight back to the truck before I could answer. He left the package on the truck and said I wasn't home. After a bunch of phone calls, I finally reached someone who spoke English. He said my package would be delivered to my apartment door on the third floor the next day. I waited by the window, watching for him the next day so I could buzz him in immediately. I buzzed him in and he left the package right inside the main door and left.

If FedEx driver are supposed to be ninja, they are on a league of their own; but for delivery driver, they are the worst. Every single time I am home expecting a heavy package (a package worth my time waiting on) FedEx drivers would either ninja to my side door and leave a blank note saying nobody was home or just take it to the next level and leave the door tag in my mailbox. So either FedEx drivers think they have ESP-like power and determine if anyone was on from their truck or they are just too lazy to actually make the delivery.

No wonder UPS is highly regarded. They will attempt three times to get you your package before they send it back. Federal Express just trying once and my package was sent back. Shame on you Federal Express and LG. Take my advice never use Federal Express. They're the WORST.

Received a door tag stating what day my package would be delivered so I took the day and worked in my driveway until dark waiting for FedEx. Very important package so I asked two neighbors to text me if they see a FedEx truck so I could meet the driver at the driveway. No FedEx truck ever came through my neighborhood yet the driver listed me as attempt to deliver. With no new door tag it is pretty obvious that no attempt was made however the London hub does not require a door tag with each attempt so how do you hold your drivers accountable? FedEx is only as good as their drivers and not holding them accountable encourages them to lie. In London Ky FedEx drivers can sit alongside the road and sleep and then list customers as attempt to deliver and management will say nothing. From this point I will not deal with any business that uses FedEx to deliver. Management needs to be more involved with customer service.

Used FedEx to send a letter to Thailand and required to get this sent back. No Value in the letter but they told me what to use as I needed it signed the other side and returned. All went fine and then I got the Bill - £170 for the whole process - Royal Mail would have done it for about £25. After complaining to them I was told that I put down 1KG and selected Priority Service. This means nothing to me and I feel like I've been truly ripped off. Not at any stage did they provide a quote or tell me how much this would be and then they just expect you to pay the bill afterwards. Customer Service is so poor - They told me I have to pay and I've told them they can go jump. Rude and only after your money!

The type of customer support I have received from FedEx in Houston, TX have ranged from very pleasant all the way to unbelievably unsatisfactory. To start with the positives: the 5 packages I have sent this past year have all made it to the recipients. Glad to be able to say that, but really, that's about all the positives there are. Oh, and there's that one time the person at the counter was actually smiling and very courteous, which was quite pleasant and a nice surprise. Continuing with the cons: I had issues with 3 of these 5 packages in some step of the shipment process. Let me elaborate...

FedEx need to just go out of business. I paid for a next day shipment and the guy said he delivered the package but never came to the house so I'ma say he stole it. Just because he scan it delivered don't mean he did and the FedEx reps nor managers have no type of customer service experience. Please for your own good please don't use FedEx. They will steal your stuff and the managers don't have no care whatsoever. Your best choice would be UPS. They will never just leave your package.

Absolutely disgusted with FedEx services. Family sent me a gift and I was not home to sign for it. I work and am not home until after 4 PM. I have called and spoken to numerous FedEx customer representatives that assured me that they could deliver from 4 PM on as they deliver up to 8 PM. Today 10/1 after 7 phone calls I'm informed that no they can't deliver after 4 PM. There is no one that can sign for this package. My neighbors are all at work as well. So much for them arranging service at my convenience.

Fedex is probably one of the worst courier out there. Everything they blame on weather even on sunny days outside. Everyone I know had issues with FedEx. Their customer service agent are rude and unprofessional. My clients pays more not to have FedEx as their courier for their goods to be transported. I've read some reviews and I have to say I relate 100% to all of them. Service in third world country are far better what FedEx is provided. My client paid for overnight delivery to Quebec from Ontario. It was supposed to be next day. It wasn't delivered. Then FedEx said they had issues at the terminal.

I have just received the first notification of a FedEx Bill (marked PAST DUE) from FedEx who took care of the shipment into France of a faulty piece of electrical equipment originally purchased from France, for which I am being charged over $1,000 in TVA because they did not get the paperwork right. They have been completely unhelpful and now told me that the only way to avoid the collection agency is to transfer the TVA to the recipient. So this now appears as a whole lot of logistics work for me when a return/repair item, originally manufactured in France should not be charged TVA duties at all as it is sent back for repair. It would be nice if someone from FedEx actually gave some assistance rather than threatening with the Debt Collection Agency as the first step.

I have sent a document from Kuwait via FedEx. I was tracking the details from the 21st of September and enable the Request notification. Unfortunately I have received the notification one time only. Next is the biggest joke. The shipment has arrived the destination and I am following with the family about it and still saying they are not received. I have provided the contact number. If you can't find an address they can call a concern person to come and collect the package.

I live in an average suburban neighborhood. FedEx has mishandled the last three deliveries to my house. One they left with my neighbor, but marked it delivered on the tracking site. Fortunately, my neighbor brought it over to me the next day. Seems the deliver person was afraid of my 10 year old Aussie. Today, I expected two deliveries according to their tracking site. The driver arrived a little after 3 pm, then pulled away. Never came to the door. They marked my package as undeliverable customer not home. The second package was supposed to be here before 7 pm. When I called about it they informed me that their tracking site was incorrect. So basically I rearranged my day for nothing and I'll have to do it all again when they decide it's a good time to deliver my packages.