FedEx Reviews

Ordered pizzas which were to be delivered 2-3 days before Christmas. They were delivered on Christmas Eve, no longer frozen. FedEx had called in the morning to confirm delivery and were instructed to cancel delivery since the item was no longer edible. They delivered it anyway.

They are the first shippers I will use. Extremely competent, friendly and helpful. I know my packages will always reach their destination. Whenever I walk into a FedEx store I'm greeted with a smile. And whenever I track an order online I always find what I need.

I have received several packages via FedEx and each package has been delivered torn, smashed or destroyed. Most of the time it’s just left on my front porch and before I can get to the door the driver is gone. I attempted to contact FedEx corporate office to complain and I also contact the company that I made the purchases from. Each time I was told they would do an investigation and the company that I purchased from refunded my shipping and handling. Bottom line FedEx is not worth using.

FedEx shipping has grown worse over the years. What used to take 2 to 3 days, now takes 7 to 10. The hubs they use takes products out of route and puts delays on shipping. If you live in Las Vegas, and order out of California, it very well might go to Arizona before getting to Vegas, that's insane. I don't recommend ANYONE using Fedex, unless you really like slow delivery.

It never fails, when I have issues with this carrier nothing is truly ever done. I asked for a manager to call because they left a package in the rain when I have covered areas all around my house. So the box was totally wet and the items were very nice expensive pillows. They never knocked on door and left package outside of carport, nowhere near any of my doors and lied on ticket stating I signed for it when I never did. They didn’t even know that they delivered the package because in the system it showed package was delayed and never followed up when I called them.

I had a document sent via FedEx and came home to find it sitting on top of my trash can (the porch is 50 steps or less from the trash can). No, this is not the exception as it happens most times in my area. Does FedEx want to know how to prevent package thefts? Simple. Start re-training your drivers how to properly deliver parcels, envelopes etc. Not on top of trash cans, on driveways etc. To online retailers: Looking who the shipper is plays a large role in whether I buy from you or not.

It is very deceptive when you see a FedEx truck drive up and it boldly and clearly states FEDEX on the truck, and somewhere else on the truck in very small letters it lists the subcontractor's name. I only found out about the subcontractors when I had an issue with a driver who refuses to deliver according to my FedEx account instructions. When I called FedEx to complain that heavy and expensive packages were left in the elements in a location that I could not retrieve, I was informed that FedEx now subcontracts out all ground packages. FedEx customer support tried on 3 occasions to reach the subcontractor's supervisor on a Saturday to no avail.

Here at the Fresno Veterans Home where I live, the Clovis FEDEX does "deliveries." Only if it's Saturday, or Friday or even Thursday afternoon, the driver does not deliver to the front desk as they are supposed to, but does a "Delivery Exception" saying we were closed or that the parcel was actually delivered "with signature." This is infuriating since I used to do deliveries in the SF Bay Area where it was hard to get home before 7 or 8 pm, due to deliveries. FEDEX lies and does its customers WRONG. I call and get no assurances, only lame apologies. FEDEX SOX!

FedEx is not at all careful about the address where they leave packages. We had a package worth around $200 that we were waiting on. The tracking info said it was delivered to our address, but I work from home, and was certain it was not delivered. Turns out they delivered the package to a home that wasn't even on our street. The family was on vacation and brought our package to us several days later. We had already contacted the company from which we purchased the items, and they had sent out a replacement. There have been numerous times when FedEx leaves our packages right in front of the garage, rather than at the front door - only a few feet away! By placing boxes in front of the garage, they can be run over. Lazy, lazy, lazy.

I depend upon FedEx to get packages to their intended recipients within agreed-upon time frames, and they do not let me down. I don’t understand how rates fluctuate from week to week going from the same place to the same place, but otherwise this is a company that has its act together.

Every driver has been friendly, professional and left the package on the porch, out of the weather. FedEx service is, by far, the best in customer service. I have had packages delivered USPS, DHL and UPS. FedEx is the best in all categories.

FedEx doesn't care, and it shows. Many times I have to reschedule shipments because it didn't come when they were supposed to bring it. Their customer service isn't any better, they no longer have human beings answer their phones. You must first fight through a queue-starting with the most ignorant of commands-'press 1 for English'.

Packages arrived late, not at all, I'm damaged. FedEx delivers at night. It's dangerous in my opinion. They state they have delivered packages and the packages are still in transit. Complaints go unnoticed.

They have lazy drivers. I ordered a purse to be delivered and the delivery man never got the product to me. I'm disabled and they wanted me to come to a store to pick up my product that I paid them to deliver.

Great service. Very helpful and courteous. I used to use Staples but they closed the store near me... I was impressed with the sales clerks. I will be using them in the future for copying, faxing and mail services.

Package requiring signature was supposed to be delivered on 1/24. Tracking # confirmed it was out for delivery. But it wasn't delivered due to "local weather delay". There was NO bad weather. It was sunny and roads were clean and dry - lie. So now it was supposed to be delivered 1/25 but wasn't for same reason, weather - another lie. It was again sunny. So who knows when I'll get this. A delivery before this one went through 5 of these cycles before it was delivered. We're close to the end of the route and the driver just knocks off when he/she feels like it. Same, the next day and on and on. The inmates are running the asylum at the local FedEx depot. It's sub-contracted out to low bidder and the results show. Shippers - please use anything other than FedEx.

I placed an order with an online pet store where I was promised 2 day shipping on my order. My order was placed on Friday and was to be delivered on Monday. Monday came and went with no delivery. I used the FedEx tracking online to see that my package was on a delivery vehicle but had been delayed until Tuesday. Tuesday came, still no package. Tracking again had shown it was delayed again. This has happened everyday since. It shows in the morning that delivery is expected that day but upon checking after 12pm it goes to delayed. I live 50 miles from this FedEx location and there has been NO weather related events that would cause them not to be able to move their vehicles. This is ridiculous and I have informed the online pet store that I will not order from them again until they change their delivery service to anything but FedEx. I have also emailed FedEx and have yet to receive a response.

Package delivered to my home about noon, Tuesday, January 22. Wrong address. In fact, no such address on my street. Called FedEx around 12:30 p.m. that day to inform, so they can pick up. Called Wednesday around 3:00 p.m. because package still not picked up. Called Thursday around 3:00 p.m. because package still not picked up. Called Friday around 3:00 p.m. because package still not picked up. It's Saturday morning, the fifth day and package still not picked up --- all 5 feet x 1 1/2 feet of it blocking access to the front door!

I was very happy with the way my package was handled and that the driver was very friendly when he brought the package to my front door. I was also very pleased when the driver exchange pleasantries and not just shoved the package in my hand or place it on the porch or sidewalk without ringing the doorbell.

Keeps perishable expensive seafood on truck for many hours after a 2 days journey, does not follow instructions for delivery, signature, or otherwise has left perishable food in hot sun in Florida, does not ring doorbell, has delivered to wrong address and will not own up to error, neighbor ends up delivering package weeks later. Packages usually filthy dirty when they arrive.

I generally use FedEx over UPS because their service is usually more reliable than UPS. FedEx also has a phone app that automatically tracks packages you send or receive once your info (name and address) are saved in an account.

First the package was lost and finally arrived 3 weeks! Another package was late and although labeled fragile in several places the box was damaged and contents shattered! Additionally the delivery person literally threw the box on our patio.

CRAP company who will turn you over to collection in a heartbeat. This was even after showing FedEx it was their fault! They didn't even care about the proof I sent them. The collection agency dropped the collection after seeing the proof.

FedEx would have rated higher except for 2 things. (1) poor website, never got back into my account. I gave up. (2) you had better be quick to answer the door when they call, or they’re gone. I’m old and slow.

Fast, efficient, packages delivered with no damage, secure and by courteous, friendly delivery person. Very pleased with the service and staff. We have received several packages and have never had any problems or delays. Recommend them.

My first package, the Fedex says he tried to deliver it but I waited home all day for the doorbell to ring. It then somehow got lost in their FedEx facility hub and I had to wait at least 2 weeks for them to investigate, only to find out that it is "claimed as being lost". So the shipper resends me a new one only for this to happen AGAIN. FedEx, what is going on here? Am I ever going to get a package from you guys?

I ordered 2 products from the same company which were shipped separately via FedEx. The first arrived with no problem; my husband was shoveling snow & was handed the package. The second product was delayed by heavy snowfall; certainly understandable. The package was to have been delivered the following day. We watched the tracking & discovered at about 4 PM that the package had supposedly been delivered, left at the front door, an hour prior. We checked & there was no package.

For the 2nd time they said they made the delivery and did not. I saw the truck roll right by my house this afternoon without even braking, then 4 hours later it says “delivered” on the tracking. Same exact situation last year with a phone being delivered, watched them roll right by without stopping and then claimed it was an inaccurate address. I will refuse to use their service in the future and stick to USPS or UPS, since FedEx can’t seem to locate my house.

FedEx is pricey depending on how fast you need your packages. But overall their customer service is great, service is dependable and times are almost always met. I've used FedEx a lot and have never had lost, stolen, or damage packages.

Driver is familiar with my ring doorbell system and uses it to let me know when I get a delivery. He also takes care to move it out of view so nobody will steal the package. I’m very happy with my driver.

I live in a rural home and have had trouble get proper delivery from FedEx for years now. The most recent example, they brought a modest sized package and since our 1700 foot driveway was not plowed, they left the package near our gate (which was open and almost always is) and never notified us until we got a confirmation email. We checked around the garage and no package, went on chat and found out it had been left by the gate. So 3-4 hours after delivery we found out where it was only it wasn't. Apparently someone and we do not think either of our 2 neighbors have the package either. I guess someone now has a computer roller bag and I do not. Sam's Club has shipped another and hopefully they will call me when they drop it at the gate so I can immediately go down and pick it up.

FedEx has done very well over the holidays. Get messages on tracking and delivery. Rings doorbell to inform me package has been delivered and tries to keep package out of sight so not stolen. Have not had any problems with fragile items breaking. Packages seem to be handled carefully. Have no complaints to report.

The employees need to be more friendly and care more. I know there are bad days but I feel like every time I talk to a FedEx worker they are unhappy. Find some way to cheer them up. This will make it a better experience for everyone.

Box showed up smashed. After opening box my table was broke where box it was shipped it was damaged. Waited 2 weeks for product then they damaged it. Every time I used FedEx it's either lost, damaged or late.

FedEx drivers can't seem to locate the correct address to deliver packages to despite the technology that I'm sure is available to them. Not sure if they are just careless or if their technology is not supporting them. Clear house# in front of house, clear address on package - not sure what else can be done.

Driver delivered to the back door of my home entering a totally off limits area... Trespassing. Delivering to the wrong address consistently. This is totally unacceptable. The driver needs to be fired or arrested.

This is not my first bad experience with FedEx. First they lose a package meant for a customer. It was a state away from me then it got sent back to the other side of the country. Second I receive a package at home. Its cubicles a gift and it's crushed in all ends. When I passed the bubble wrap to the main box it crushed on all four corners of the box and there a dent/bend in the middle of the 4 foot back. I didn't bother opening the package completely. I just sent it back. So now they get to pick it up and return it and do double work for their carelessness.

FedEx Freight always does a Great job of being on time, undamaged products, and delivers fast and friendly service. Their prices are good and the delivery time is great. If You want on time, fast, friendly delivery then go with FedEx Freight.

I have had several orders shipped to me via FedEx Smart Post. The package has come within 20 miles of my location then went 100 miles the other way taking 4 times as long as it should to get here, sometimes several weeks. I am at the point if I know it is being shipped FedEx Smart Post I will order from another company.

They throw packages in the doorway or better yet leave them outside in all kinds of weather. The last package that came here from FedEx was not for me but a neighbor and they left it inside the door and I couldn’t get out of my apartment unless I moved this heavy box. I have many bad experiences with them because I order from Chewy all the time and have made several complaints to them. Doesn’t seem to go anywhere!

FedEx delivered a package to us 2 days before Christmas when we were not home. They torn up my entire driveway of stones, getting stuck. They didn't even leave a note nor when we called them, no call back at all. Very rude!!!

I can always count on FedEx to get computers and other sophisticated equipment to its destination on-time and without damage! Quality of personnel in stores top-notch. Always willing to help and recommend more viable alternatives.

My orders were through the major league baseball website, I had two separate orders. One was lost and the other (a gift) came 8 days past the delivery date given. Also, the tracking site for FedEx did not show daily tracking. Terrible service.

Our delivery person is the nicest. Always courteous. Handles packages very well. I can trust my packages will be handled properly and efficiently. The ability to track orders is very important to me.

FedEx called my Mother and said someone would need to be there to sign for the package tomorrow. So I came over to be the signature person. Waited for 8 hours, because they gave her no time frame for delivery, always a good selling point for a delivery service. Finally called FedEx and turns out they have no records of the package or call made the day before. Thanks for wasting my time when I could have been making money. That should be your new motto.

I am a business customer of FedEx and ship worldwide. FedEx added incorrect charges to my credit card. After a month of emails FedEx were forced to admit the mistake but refused to refund the charges. In more detail, if FedEx overcharges your credit card for incorrect charges you can contact customer service who will tell you that if it is found not to be their error you will be charged an additional 80 euro admin fee. If you prove your case and it’s found that the error is a FedEx error then they will refuse to refund anyway so they have created a lose lose situation for their clients. Corporate dishonesty at it most pure.

Took 13 days including tracer. Shipping time advertised 3-5 days. Shipping history started Jan.10. History stopped Jan.12. Requested tracer. FedEx could not, would not account for whereabouts of my packages from Jan. 12 'til delivery Jan.23.

I have the absolute worse time with FedEx in my area. They have lost hundreds of dollars worth of packages, and take zero responsibility. It's amazing that an international company can be this incompetent in performing the one task they're meant to do. And they're customer service and zero help, when I opened an investigation I was told to go ahead and contact the shipper to get the process to resend it started, so that tells me they really weren't going to look for my package.

We sent Christmas gift cards to family members in Greensboro from Memphis on 12-18-18. It was never delivered. We've file a claim for the $165 + shipping and it's been denied. We'll NEVER use FedEx again for anything.

This is the worst company I have ever dealt with. They actually blame the customers for their own mistakes. The only explanation I can think of is that they are a bunch of sadistic sociopaths that literally entertain themselves by jacking with their customers. I was supposed to have something delivered today. So I planned on it. Yesterday, MLK - I was out and guess what. There was a delivery attempt. No warning, the updates on tracking kept saying the next day. So I get the famous screw you sticker on my door. Imagine my excitement. So, wanting to make sure I have some element of control as to when the next attempt would be, I paid to have the window for today from 5 to 8 pm. So I leave work early, come home and plant myself by the door for three straight hours only to find out the package will be delivered tomorrow between 5 and 8 pm.

Within the last year my distribution company switched from UPS to FedEx, and I think it was the biggest mistake of their life. FedEx account manager lets you change where you want the driver to leave your package ie; front door, side door, patio, etc. I receive a shipment every week, and have yet to get my package dropped off at the correct spot. I've called customer service every single time, and they keep telling me the same thing, that they will talk to the local distribution center and it will get resolved. Well it's been several months now and it still has not changed. UPS however, can seem to get it right every single time without issue, and when you have a complaint they can transfer you to the local office. FedEx refuses to let you speak with anyone local, everything is done over their 1-800 customer service number.

FedEx Peak Surcharges is probably the biggest shipping scam I have ever witnessed. Shipping items that over over sized (we ship hand trucks that are oversized) will be subject to a $27.50 per package surcharge during Nov - Dec. That is on top of their ridiculous fees. Here is the charge: **. We didn't get a call from our sales rep, no email, no letter...just invoice after invoice of fees. Of course during the busiest shipping time of year. FEDEX just lost our business for good. Shipper beware... Here is a list of fees they charge...because they are money sucking thieves.

There is a serious lack of accountability at the highest level for repeated delays in delivery on the basis of frivolous excuses and damaged packages. By far the worst carrier in my experience. An example: despite having the same address for over 5 years, and multiple deliveries to my address during that time, deliveries are delayed or not made because Fed Ex claims they cannot find the property! The management failed and refused to do anything about the repeated failures.

My packages are always out to be delivered then I get a text saying next day then next day. It always late! Today FedEx bring stuff to my house for someone but not mine! So why do I buy goods & pay y'all to ship them if you can't do a good & timely job?

When I placed my order I didn’t know who would be delivering it! Then yesterday when I got home it was sitting there waiting! Right by the front door! It said that it would be 1-4 days, it was two! Nice and neat!

Ring the doorbell. Package theft is a real problem and FedEx is facilitating the theft by not taking a second and ringing the doorbell. It is not done even when the driver is standing at the bell and all it would take is to lift the arm. This problem is especially prevalent with company drivers less so with contract drivers. They may or may not ring it.

The biggest problem is not always being able to sign for a package. A pair of diamond earrings just went back to the sender because the driver didn’t care. Upset! It would have been easier to have any officemate sign and simply leave the package.

FedEx is a great shipping company. They leave the packages in a place on my porch that hides them from view. The app is really easy to use and it’s very helpful when tracking packages. I recommend FedEx to everyone, it’s a great shipping company.

The week of Xmas, I left instructions where to leave the package and it was just left in my front. I asked for it to be brought to the back. It also said it was being left the day before and it came the day after. I also had a package delivered and it said it was coming on Saturday and it didn't ship until another day and I asked to knock on my window but they did leave it in my mail slot. For both of these packages I talked with customer service and they was no help at all.

FedEx WAS SUPPOSED TO DELIVER MY PACKAGE Jan 21 to my front door. On Jan 21 my package was marked as delivered to side door which I don’t have one! When I called to ask where is my package they told me it would take 24 to 72 hours to find my package! This is very unprofessional. The customer service line is no help and everyone there is acting like they don’t know what to do. I will never order from them.

I am accepting employ abroad and was sent my notice of appointment and contract of employment via Fedex. An hour before it was set to arrive, eight family members - including myself- were anxiously awaiting the knock or doorbell chime. Neither came. I checked my tracking number to find there was a problem with the delivery (it said customer/ business unavailable in Lithia Springs). As I don't live there, I figured my documents had been delayed. As a relative was leaving for work, he rushed back in with a FedEx door tag in hand that said 'sorry we missed you'. The same has just again occurred to a colleague awaiting the same papers.

FedEx is the real most bad courier in the whole world. You always lie to me, I always track my parcel. But until now my package is not here. I gave all the supporting documents they need and until now there is no update?

Absolute parasites. I have had many threatening letters from FedEx regarding payment I apparently owe. I have never used FedEx. I didn’t even know what it was until I got these letters. I already contacted FedEx via letters, email and live chat that said this was a scam but no proper answer given and never gave me the information I asked for such as proof of delivery, what the item was, who sent it and copy and total breakdown of this.

I ordered something custom made from Microsoft and it was mailed FedEx. I received no notice when it would arrive so I was not at home when it did and received a notice. It said, "Call this # if you want us to reattempt a delivery." I did and was told they would not redeliver and I had to come to pickup, in a very bad area of town. They would not transfer to a location near me and would not give me the # of the location so I could call. I could not go alone to this area at night so had to cx appt. so I could go during daylight and was approached by 2 people asking for $$. Ernst did say he would escalate it but I did not want to go thru something that may take days.

Over the past few years I have had to have medical items sent to my home. The majority of items have come from FedEx. They arrive on time, the items are always in perfect condition. Some item need to be signed for they are professional and reliable.

I live in a trailer park where mostly older people live. We have steps to walk up to get into our homes. Many boxes have been left at the bottom of the steps. The big ones are very hard to get up the steps by yourself. Drivers don't know or ring the bell to let you know you have a package outside your door. If it's raining or snowing package gets wet. Your Drivers do need to ring the bell to let us know that they have something for you.

The latest experience I had was awful!!! I received an email from FedEx that my package would be delivered Oct. 19, 2018. It never came. I called the office and was informed they'd be trying again. Then that never materialized, either! After 3 emails, and 2 more calls, I was told I would have to call the company that sent the package, as it had been returned. No FedEx personnel ever showed up at my door, even though the door tag told me it'd been attempted 3 times. I was home and never heard the doorbell ring, and my hearing is not impaired! Finally, after another call to FedEx, the CS rep I spoke with assured me the package would be delivered. I finally received the shipment in the 2nd week of December!!! Disgraceful!!!

I am disappointed with FedEx shipping service. I was expecting a package that needed a physical address yet no one contacted me or the shipper so it sat for 3 days in their distribution center. Had I not called it would still be there. I try not to use them but sometimes I have no choice. Their service is just as bad as USPS.

I wasted the entire day waiting for FedEx. It was only late this afternoon, 4:30 p.m., that I received an email delivery would be delayed a day. That is unacceptable. I will ask for a refund from both FedEx and the shipper who chose FedEx as the delivery company.

I would rate a 0. This is crazy. We have an overnight we scheduled for 3:30 pm. We printed the label at 2pm. This time FedEx gave us. It is now 5:00pm This is all taking place right now. The customer service will not let us talk to a manager. They are horrible, he called himself Martin. Tried to tell our office he was Vice President level. I have him on a recorded line for quality control. I told him our lines are recorded as well as FedEx. Then he said, he was not going to speak with me because he was being recorded. I told him we are all being recorded for quality control. This man should be fired.

I'm waiting on a package from FedEx and I haven't had any updates in 4 days now since January 18th. They have no idea where my package is at all. It's been saying is in transit. Really - in transit for 4 days with no updates and nobody at FedEx wants to help me find out where my package is after. The product in that package is over $50.00 and customer service is very poor too.

I ordered a Nikon D5600 camera from B&H Photo. Federal Express attempted a delivery but did not deliver the shipment because a signature was required. I contacted Federal Express and requested that they send the package to one of their offices and I would pick it up there. It took almost seven days for Federal Express to deliver the package to another Federal Express office that was less than two miles away. When I finally received the package, the shipping container was ripped, and the box containing the camera was also ripped. The camera and other equipment, fortunately, were not damaged.

They are not as fast as UPS and for the past 10 years, my families have always received an item with a dent, or an actual type of hole where they slammed or dropped something heavy on it or they slammed the item on something else and put a big hole or gouge in it. Or sometimes they are half open and they don't care to take the time to retape anything!!! But there is a driver that is the most awesome Happy Guy! And not bad looking, some other ones are nice, and some just don't care to even look at you.

FedEx is a really good company. They take care of your packages and they ring or knock on your door to let you know there is a package waiting for you. They make sure your packages are delivered to you and in good shape. They try really hard in rain or snow to deliver packages on time.

Federal Express provides good quality customer service. My products arrive in good shape and either on promised date or before. I have not to date have had a package misdelivered to the wrong address.

I have had a ton of bad experience with FedEx, but lately all my orders have been ridiculously quick. They’ve gone to bottom of the list to the top 2. The crazy thing is when I was having problems with them it was summer and no holidays. No reason for them to be late and the customer service was just garbage when I would call. On Facebook they would respond but give you a script answer for a reply and then not say anything else just to get you off of their page.

I use FED-EX for work and in my business and they got worse by delayed deliveries and holding package at a different location for the weekend instead of delivering it. I had issues with them several times, the driver not leaving the package so I had to call and have them reroute it back to me later that day.

Since 1995, we have tried numerous shipping firms for outgoing customer order fulfillment and have found FedEx to be the overall best solution for our needs. Getting there On-Time, reliably without damage and as instructed is our measure of quality and FedEx has performed flawlessly. Over the years, other firms have approached us, but their pricing was no better and oftentimes their overall presence (drop off locations) didn't fit our high demand, often-rush-order needs. That's why we use FedEx exclusively and intend to stay that way.

My package was suppose to be delivered on a Friday. It is now a week later and no one can tell me why my package is still sitting at the same location and no attempt has been made to deliver. Everyone claims it will be delivered the next day, but it never happens.

Horrible, I have always had a negative experience. They leave packages at your door without knocking or ringing the bell. I have gone to their facility to pick a package up, the employee was super rude. Then when I told her I was calling customer support she covered her badge name and walked away while the other employees covered for her and wouldn't tell me her name. I paid for overnight delivery, my package was supposed to be here Saturday, nope, then they tell me Sunday, nope, now it's Monday. I JUST got done with customer support with Amazon, apparently you can have a form filled so they will stop shipping your items through FedEx. If anybody is interested and reads my review. I hope to never have to deal with FedEx EVER again.

Received notification updates from FedEx. Was tracking my package perfectly at first. Yesterday morning, I was told that my package was on the vehicle and out for delivery. It was supposed to arrive between 8 and 11 AM, but it never showed up. At 5:00 PM, I tried to re-track it and the notifications said it has no delivery updates available. Waited until the following day before contacting FedEx. Neither the automated system nor the customer service rep was able to tell me where my package might be. They told me that they saw that it was supposed to be out for delivery yesterday, and then said just to wait, and that in three days they will have trucks out for more deliveries, and then I can see if it’s possibly delivered then. Not exactly the news I want to hear about a $600 snowboard. Terrible delivery communication, delivery accuracy, and non-helpful customer service.

I wish I could give them a good review as overall tracking was fine. It seemed odd that when delivery to Airdrie the package was taken to Red Deer. When my package was delivered they didn't even bother to ring the doorbell.

FedEx offered a incentive discount on new account. We decided to used their 45% Discount offer. They have created a account. On the second shipment the invoice was received. They charge over $3300 for freight service COD. We contacted them several times and was told because it was sent COD and freight service there is no discount offered. They have told us to contact the store we purchase the item and have them to reverse the charge hoping this would be adjusted.

If I could give this company zero stars, I would. First off, I was supposed to receive a package from my brother for my birthday. It was from Apple, so unfortunately they used this awful shipping partner. He had paid extra for one day shipping, so my item was out for delivery the next day on 1-17. The day went by and no package. Then it was updated to 1-18. No package. Now it has said pending since then, and still nothing. I’ve contacted customer service twice and no one could tell me anything about where my package even is or what happened. I’ve received no updates on delays or anything at all.

Every time I shop on eBay or Amazon and I see FedEx is delivering I usually don't order. But if I have to it is horrible shipping speed and every time they shipped my package to Ohio my state then to another state then back to Ohio then sometimes back outta my state again before finally giving it to USPS which finally gets it to me 3-4 days late. If you need to ship something use USPS or UPS not FedEx.

Great company. Always friendly, willing to help, go well beyond their duties to make things right, take care of your needs, very nice and professional in their work habits, handle your packages very carefully making sure everything is right and in order to ship.

Although FedEx is a few pennies more than UPS I can always count on them to deliver on time if not earlier. Not so with some of the other companies. I've strayed a few times and I always come back to FedEx. They deliver consistent excellence.

They throw your packages anywhere and boxes get beat up. They hit and knock down tree limbs and do not let you know. They have had my Amazon packages on 3 different occasions and did not deliver the day they were suppose to. If it happens again I am cancelling my Amazon account.

Many of my internet orders are shipped via FedEx and I have been very pleased. I am always kept informed when the shipment will arrive and it is usually in very good condition. I also used FedEx when I have to sent out items and have never had a problem.

My packages always come as scheduled or earlier. Occasionally I'll have a package that is slightly damaged on the outside but the product on the inside is fine. I wish the company would tell me ahead of time there is damage to the packaging.

FedEx lost a package I shipped for Christmas, giving the Pack n Ship store the run around. Also I recently sent a different bin secured with 4 zip ties. I did not request a signature required but they would leave the bin without it, and two of the zip ties were torn off.

I have had Problems in the past with a driver who would not deliver my packages cause he said I used the wrong address. A newer driver just today got everything taken care of for me. He was very courteous and helpful.

The major issue relates to package theft. FedEx allows easy direction of a package to a FedEx store, which is good. Other services don't do that except for a fee.

FedEx did not ring the doorbell or knock when delivering our packages. They also left pages where people can see them from passers by, when we had a secluded corner out of site. I wish they took a few extra seconds to ensure our packages were as obscure as possible.

Recent deliveries have been late and the driver on the last Chewy.com delivery damaged my lawn by driving off the driveway, spun his tires and left deep ruts in my turf. A FedEx/SMARTPOST package mailed to me from California on 11/25/18 arrived on 12/6/18 and was routed through: AZ, NM, KS, IL, OH, PA, WV, and VA. That is simply RIDICULOUS!

Great customer service. Delivery people are polite and give great service. Always leave the package where they feel it’s secure. If you need to call company they are always polite on the phone and helpful. Ground prices are great compared to other delivery companies.

I was waiting on my new Discover card to come. It was delivered to the wrong address, the envelope had been torn open on one corner. When I called to complain I got the run around then was hung up on. If the woman had not been honest and drove to my home to give me the package WTH? The woman also said that she called FedEx to tell them what had happened, requested for them come pick envelope up they had delivered to wrong address, she said they told her no she have to bring to their store??? What kinda ** Service are they supplying to people they charge an arm and a leg and their service is **.

They have a hard time following directions. They don't give their employees dollies for heavy packages so heavy ones get dropped and damaged. Their employees worry too much about being quick and not enough on care with delivery. I'm sure that's a company created problem.

My package was stolen from the door. Delivery should be more careful! Should be make sure gets to the appropriate destination. I lost a delivery Christmas present from my daughter because of lack of responsibility from the mail carrier.

HORRIBLE! I have gotten 5 packages from FedEx recently (not my choice to ship with them). Three of them got lost and it ended taking a few more WEEKS to get here. One of those packages was actually lost for good and I had to get a refund from the seller. This last time I needed a signature for my package and the delivery person didn't even come to my door or let me know that they were there in any way (I was home and waiting). I guess they assumed everyone was at work? They just put the package slip on my door that said they will return in 3 days or I can pick it up 40 miles away. Absolutely awful, I have never had so many problems with any other delivery company! I will NEVER choose FedEx for my shipping needs!

I paid for door to door service internationally and after the package reached my receiver was instructed to pick up package. FedEx knew the area did not offer door to door service but still accepted the premium pay and put me in a situation where I paid double the money I would have paid a different courier for pickup service. They are a rip off, they basically stole from me when they charged me for a service that was not available in the area I needed the service.

FedEx is quite honestly the worst shipping service I have ever dealt with in my entire life. When I order something online and see that it is being shipped FedEx it genuinely ruins my mood. It is my opinion that the Pony Express would ship an item faster than FedEx. I have ordered hundreds of items online and can without a doubt say UPS is light-years ahead of FedEx. I will never understand how a normal human being would ever willing choose to ship something through FedEx. I would also like to point out that their shipping routes are the most indirect nonsense routes that could possibly be taken. You honestly may never receive the item you purchased and if you do it'll be like two weeks later. In summary FedEx is the devil of shipping.

I remember when I knew FedEx was shipping my product I was very very happy. I knew I would get my product fast, on time and not lost. I do not know WHAT happened? FedEx cannot keep up with all the internet packages now. I think trying to make more profit there are fewer delivery trucks to make all the stops. I notice UPS brown trucks everywhere. I have not had an error from UPS yet. If you use them they will hold package days longer so you can receive the package on that expected date. Kinda weird.

Had a 2-day Perishable priority package to be delivered, it showed up a month later. I refused package and they took the plastic wrap off and redelivered the next week total of 40 days to receive perishable product that was 2-day delivery. Also 3 other packages didn't show up for over a month, refused because company had reshipped using UPS. FedEx changed address to one of our other locations and delivered it there since I refused it at the home office. Poor service all around. Will never use FedEx again and companies I purchase from will now only ship UPS.

A training on how and where to park on someone’s property would be nice. Not everyone has a huge turn around circle drive like I do yet FedEx had to use my front yard instead of the huge circle driveway. They park in my yard and deliver crushed packages.

Package came sooner than expected. And they keep me up to date on the status of my package with text messaging, that also let me know, that the package was at my door. I also have a return that they will let me know when it is delivered.

Twice already FedEx has added phony charges to my account after I shipped a package and paid for it so a certain rate. They later modify the charge and add fees sometimes doubling the original invoice! I'm done with them.

5 month to deliver my package!! Just lies and lies every time I am looking for tracking. Sent many mails to report at ESA and also to Mexico. I make a demand and the next weekend, my package are deliver 5 months LATER.

I think that FedEx does not have control of their ground service. They are subcontracted out to independent drivers who do not care. I am willing to pay UPS more money because they always look professional along with great customer service.

Experiences I had with FedEx were mostly disappointments. Packages delivered to the wrong address, received someone else’s package that didn’t belong to me, package left in front of my door without my signature when signature is required upon delivery due to high valuable content.

Federal Express is awful, expensive to send email small package. Other than price, general function is pretty good. It is a problem leaving packages in the door sometimes I get a delivery who nicely please ring the bell to let me know they came in like.

FedEx is a great delivery service. I use them and they have been used by many companies that deliver to me. I have never experienced an issue. I would recommend their company highly. Prompt and efficient...and they always help you with their tracking capabilities.

They seem to do pretty good on packages. My only complaint is they never ring your doorbell to let you know that there is a package waiting for you. Turnaround time is good also, but a little expensive.

If they can't find your street, they just decide to not deliver the package. They walk across your lawn, and they toss your packages. They suck, and don't care at all. I've been on the phone with them multiple times, and while the customer care seems okay, the delivery people suck.

FedEx continues to deliver my packages to my old address even though the shipper had my correct new address. Because Fedex’s maps and routing are outdated, they cannot find my new address so they continue to drop the packages to my old address. Unfortunately I do not have the option of selecting who my shipper should use for shipping so I continue to suffer with this issue.

Waited for a parcel from California after incorrect sharing with many people, I received the parcel that a) It was a scan number and not a tracking number. b) Would not be able to cross the border as too late now and then Fedex company in California were the ones to blame. c) My parcel did arrive on the same day as my final call from FedEx. Told her she was ridiculous saying that as package was in my kitchen...

Wonderful experience but the price of shipping is elevated. But this is true for all forms of shipments available. The efficiency of FEDEX especially for perishable is remarkable. The office I contacted was in charge of wrapping the goods and they did a fantastic job...

FedEx is the worst experience me and my husband had to go through. We shipped a package to our home address from our work address. We are the sender and the receiver. Well, we kept tracking the package that said in transit/then damaged/then returned to the sender/then no one seemed to know anything. We have been on calls for weeks and customer service was terrible, they always gave us wrong info and confused us so much. In the end we filed a claim that was denied saying: “we investigated and found that the shipment was returned to the shipper.” Lol. It was never returned to our work address! Anyways, we then called the Cargo Claims and again a waste of time as they can’t really help... It’s frustrating that FedEx charges people a fortune but has such a poor customer service! NEVER AGAIN using FEDEX! You are a Mafia that steals from people. What comes around goes around!

I sent a packet for India from Edison New Jersey through FedEx, the place which I am sending the packet is not in the range of FedEx office, so they are delivering through 3rd party agent. The packet was not delivered in time, and I called technical support every day, and they are lying me and trying to make fool. The packet was stuck at 3rd party agent, I asked the technical support to give the details of the place where the packet was stuck, so we can pick it up from the respective location, it will be easy for us because it contains important papers that we need to submit to someplace, but the technical support is saying that they don't have any information about 3rd party agent.

I've been home all day waiting for FedEx to deliver a package, seated about fifteen feet from the front door reading a book. At about 2:30p I looked out the front door and found a door tag, placed around 12:20p. Never knocked. Never rang the bell. Nothing. I called and was told the driver would return today. At about 3pm I was called and told the driver would return today. Over an hour later FedEx app sent an update that delivery would be tomorrow. I again called. Now delivery won't be until tomorrow. Happens all the time, but only with one carrier...FedEx. Worst delivery service available, guaranteed to never be on schedule.

FedEx has greatly improved over the past year. I am amazed at the difference. They follow instructions, take good care of parcels, I have never seen a company turn things around like FedEx has - I think it's the new Driver for this area - he is incredibly conscientious. He is kind and thoughtful.

Leaving a letter laying on the front steps to be blown away in the wind - twice - is unacceptable. They did not even have a place to call to report this, the online complaint would not accept the complaint, said the shipping number on the package was not valid. Sorry I am not a valid customer - will not use ever.

I just recently used FedEx. They delivered my package. The Box did not even have a crease in it, the tape was in place the way should be, did not look like anyone kicked it like it was a soccer ball or through ground like it was a basketball or football. There was not even any black smudges or dirt. Very happy.

I was really upset with FedEx during the holiday season. I knew I would be receiving a package. I called customer service & the rep assured me if I wasn't home, FedEx would make 3 attempts to deliver. Oh no didn't happen. On their 1st delivery, no one was home, driver left a large purchase item on my porch. Thanks so much for customer service.

I use the online schedule for a pickup of a package I was returning. It was so easy to do. I just had to enter my information and the date and time period I wanted for the pickup and they took care of it. I didn't even have to leave my home.

Very rude customer service. Gave me my printed receipt with hardly no ink on paper. Got frustrated like it was my fault. She had to print another after she changed her ink cartridge. Putting on a show in front of her customers. Never again.

FEDEX is a great company to send your parcels with as they're very reliable company and trustworthy. Also they have been in the business a long time and have lots of experience delivering packages.

FedEx will never deliver my packages or follow instructions I leave for them. Any time something is delivered via FedEx it is IMPOSSIBLE for me to actually receive my item. If I could request it is never delivered via FedEx I would because if it's delivered via FedEx that means I will not get my items.

I order a product from unnamed company. They'd said product would be shipped today beings I got it order really early in the morning. My product was being shipped FedEx. Got an e-mail from FedEx say product would be delivered on January 15. So I took a gander and FedEx website bunched it tracking order and well it says in transit. So I call FedEx. Wanted to know where about my package was just so I go get it sooner. Maybe get it off the truck a little sooner. Lady tells me it won't be here till tomorrow. I said, "My tracking number says today." She said, "Well it was wrong." Was told someone else must have sent me that. Ummm there is another FedEx company that has my tracking number I don't think so. Sorry but this isn't the first time I have had this run in and well if I have to pay more from now on not to use FedEx I will. What a ** company.

This is the second time they have left an item at the bottom of my uncovered steps which lead to my covered porch. The first time the entire box was destroyed because it was left in the rain. This time they left 2 boxes by my steps. If they can’t carry the items up the stairs to the porch where they are protected they shouldn’t work for a delivery company.

Email from FedEx Jan 13 saying package to arrive Jan 14. Afternoon of Jan 14 FedEx email said package to arrive Jan 16. Morning of Jan 15 FedEx email said package to arrive today Jan 15. When I called to make sure package was arriving today Jan 15 and explained the emails received, rep said no other dates but today (Jan 15) had ever been scheduled. I told her I had emails from FedEx saying 3 different dates. Rep said it must be a scam email. I told her I also checked FedEx online and they had the same dates posted on each of the days. FedEx does not want to resolve issues, they just want reps to read from scripts. FedEx takes no responsibility for the information they send.

Every single time I've had a FedEx package on its way to me, whether from international or domestic (I've done both) it's always been a nightmare. My shipments are always late. Once again I just got off the phone with the terrible customer support and they couldn't even tell me why my package was pending for 2 days when it was supposed to be delivered. My last international shipment was about 2600 dollars worth of goods and they lost it first, then they sent it back overseas accidentally. It costed me an extra month to get that shipment. Now that is LATE.

I called and asked for front porch delivery because I'm handicapped and can't lift or walk. When he delivered it all he did was drop it in my driveway and drive off. It sucks to be me right. Just pure laziness. I paid my friend to bring it to my house for me. My cancer meds cost 26000.00 a month and they put it in my driveway also. What a shame when UPS always puts it in my porch.

I spent an entire hour trying to create a shipment and still getting nowhere. The website keeps telling me this error or that error. I corrected the shipping address of an "account", but wasn't able to correct the billing address, because of "Server error". That's fine. I tried three credit cards before it accepted one. That's fine. I was in the create shipping page and finally I wanted to find the rate. "Server error!!" How much will I be charged? I don't know! Goodbye FedEx, ** off!

Whenever I see something is being shipped by FedEx, I know it's going to arrive much later than expected. The most ridiculous time was when I had my passport shipped PRIORITY NEXT DAY. Was promised it would arrive by 8am so I could make my 1pm flight, and lo and behold, it didn't arrive until the next day. I had to change my flight, and was not even offered a refund for the wasted next day shipping cost. All companies that offer shipping should immediately cease service with FedEx. I have been given free express shipping with several dependable companies and FedEx has always ensured that my package is delivered extremely late. Even within the same order, one part of the order was shipped with DHL and arrived SOONER than expected, and the portion of the order delivered with FedEx was one week late. Ridiculous.

I ordered an auto part from ROCKAUTO for $15 and paid $33 for express shipping and the delivery was for Friday, the 11th with the tracking # **. I waited at home all day Friday only to get an email at 7.35pm saying unable to deliver, no access which was a lie because the main gate to the apartment is under construction so it is permanently open. After complaining, I got a case # ** and someone called and told me the package will be delivered on Saturday, the 12th. That did not happen as I got another email saying the package will be delivered on Monday, the 14th. I called FedEx at 4.30pm to inform them I will be home all day waiting for the package and at 8 pm, the package did not arrive and the driver again lied that he attempted delivery.

Pkg laid at 2 different transfer centers for 2 days, adding 4 unnecessary days to total travel time. Contacted them and received “This is not the service we typically deliver, sorry!" Not exactly a professional response!

FedEx is always on time and they are always very nice and friendly. I haven’t had any complaints since I have been receiving my packages. I love how I get texts and emails when my packages will be here.

I’ve never experienced a challenge shipping or receiving with FedEx. FedEx, like most others, provides tracking on packages, and when FedEx delivers packages outdoors, they’re excellent at sealing those in plastic bags to avoid damage. From day one, FedEx has offered the best experience among all its competitors.

Lied about delivery. Said delivered one day actually delivered a week later. Package got to FedEx on Sun and sat there for 4 days, original delivery for Thursday, changed to Fri. Only thing they needed to do was take to post office who actually made the delivery. They need to be shutdown.

They do not respond to the customer about missing packages, only the seller. Although I was reimbursed, it would have been nice to know the results of their investigation. I will never know if my package was delivered to the wrong address or stolen.

I live in rural CT. My driveway is a quarter mile, which I share with another home. The feed driver delivered my packages to them and on one occasion throw it in to the bushes! I will never use them and try to have any packages sent to me to use UPS or USPS.

My package has been in transit for 11 days now and I haven't received an update on it. I paid to have it shipped within 5 days. I can't get a response from the company as to why my package has been delayed or why I haven't been notified of its whereabouts. Guaranteed they have lost the package and won't admit to it. I always seem to have problems with this company. I wish less people went through them.

While on vacation, I sent items home using FedEx. I didn't want to carry my items back home on the plane so I decided to sent them ahead. I went into an Office Depot and shipped my item by FedEx. Because the Christmas season is the worst time for Porch Pirates I requested to have the package signed for so it wouldn't just be left at the door. I had to pay extra for the signature confirmation. Somebody would be there to accept it. The day before delivery I received a text message stating that a legal age adult needed to be present to sign for the item. On the day of delivery I ran the tracking number and was upset to find that I had signed for my package. The driver left the item at the front door and signed my name and left. Funny thing was that I was still on the other side of the country on vacation. The person at home should have signed for it. There was somebody there. I called them and they went outside and retrieved the box.

I was told my items would be delivered by noon on Sat January 12. Never showed up. So after calling FedEx getting the run around for two hours now they're saying won't be delivered until Tuesday January 15th. I will never use FedEx again.

I left instructions for the driver to ring my doorbell on a delivery on a Saturday. The driver failed to ring the doorbell and now I have to wait for the delivery on a Tuesday. I looked on my security camera. The driver knocked on the door. Waited 2 seconds and left a door tag. I called customer service and nothing was settled. I still have to wait. I'm disappointed because the driver did not follow my directions. Because of his failure to follow directions I have to wait.

I wrote a little letter, asking FedEx to leave my package between my door and storm door. He did and responded so kindly. Such a wonderful experience and as promised here’s my poppin review about you, thank you!!!

I was suppose to receive a package yesterday. The FedEx guy rings the doorbell. I send my brother down while I watch the window for the FedEx guy only to see that the FedEx guy doesn't even wait one sec to just walk back to his car and leave with my package. Mind you my brother took no more than 2 min to reach the main building lobby yet the FedEx guy leaves a door tag in front of my building saying no one answered the doorbell therefore no one was home to receive the package. Are you freaking kidding me. Then I call FedEx and request a reattempt to deliver for today only to find out that FedEx ignored my request and sent my package straight to a facility that is not even near me. Now I have to waste another day to call out at my job to have to go pick up my package. Seriously the worst service ever.

I don't understand why people even use this service. FedEx is the absolute worst shipping company to exist and I'm surprised they have not gone out of business yet. I have never had a single decent experience with them and I've ordered so many things online. Their drivers are absolutely horrible. I don't normally write reviews unless something is either really good or really bad.

I had to order a stroller on January 6 because the store didn’t have the stroller that I wanted. The estimated delivery for this package was suppose to be on Thursday. January 10. Thursday comes no stroller. Fine. Friday comes, you expect them to deliver the following day, oh was I wrong. I call to track my package. Now they’re telling me my package won’t be here for another day, they don’t know what time but they just know it’s going to be delivered Saturday. My package is three hours away and they refuse to get it to me today. SOB.