FedEx Reviews

FedEx is shipping a package to me, scheduled to be delivered on Monday but package has been sitting in a FedEx office in Concord, NC for two days NOT MOVING. I could have received the package before the weekend if they had kept package MOVING. Hence why I prefer UPS. My packages almost always come early with UPS.

Having been a long-time customer of FedEx and my business having its own FedEx number for over 30 years, I wanted to let the consumer know that there is something wrong at the corporate level regarding the "bait-switch" tactic that they are using now to give a customer a rate quote. I recently called the 800 Fedex Rate Department and gave them the exact dimensions and weight, etc. of two identical boxes that would be traveling together and delivered to my business address. When I received the FedEx invoice, FedEx had put two different weights for the two identical boxes, and actually had charged me MORE for the box that weighed less!! Then I noticed that they had charged me around $35 MORE for the two boxes too than what I was quoted. So I called FedEx customer service billing department, and spoke with 4 different people, and was on hold for almost 1 hour.

The product on tracking said it was coming on a day I would be out. It was not supposed to come originally until a later day. Well checked and coming sooner. I was not going to be home and did not want them to leave it on step like they usually do. I paid 5.55 for them to deliver it at night. I then see that package was delayed and not coming till Friday. I told them I wanted money back 'cause I would not have paid to have it delivered later because of their messed up tracking. They refused to give my money back. I have been ripped due to their inaccurate website for tracking and they won't make good on it.

Absolutely the worst courier service ever. Do not, I repeat do not use it for delivery of any kind whatsoever. My package is 4 days late, even though for the last two the tracking status says it's on the truck in my city from their 15 mins away center. The customer service rep who I talked to 5 times now tell me a different story each time. They also have no idea where their trucks are at any given moment, which apparently are 4 days off their planned route... Within the city! Please use USPS or UPS instead.

I had order some items and they delivered it to the wrong address. Somebody is wearing the clothes I bought and FedEx is not helping so they say have a nice day. They really pissing me off. The driver should be held for his actions. On his part he should be fired. They are all dumb working there. They got people who don't speak English that's all that answer the phone. FedEx is worthless and the people who work there are worthless.

Worst possible experience with FedEx. I paid extra for an item that was going to be shipped to my house and it was not delivered to my house the correct time nor date. I spoke with customer service 3 different times and every response was different every time I talked and I couldn't get anywhere in order to get my refund. No more will I pay extra to have an item shipped to my house on time.

My walmart.com account was hacked and purchased a $417 gaming system. I was told by FedEx that ID will be needed for delivery. The person committing fraud was able to call FedEx and switch delivery 2 times even after I alerted FedEx of the fraud and requested to return package to sender. I was assured that this package will not reach this person.

I'm waiting for a package to get delivered. The status for the delivery is Pending. For the past 24 hours is in the same location that is 2 hours from me, but is in a truck. FedEx is saying that the truck cannot move because of the weather conditions. BS. I checked Google Maps for the roads yesterday and today and the traffic is green. FedEx has no problem to sell us a garbage service. I called them, and they treat me like I'm dumb, this guy had an attitude with me over the phone. They have 0 willing to help you. I will never use this garbage company.

I ordered my daughter some Ugg Boots from Journeys in the Lakewood mall. The boots were not in stock and I was informed that the shipping would be quick with no issues. I bought them on December 28th and was informed my daughter will receive them in a couple of days. I received a email that the boots shipped but they were never delivered. I called to see what happened and according to the driver he left the package on my porch January 2nd. We were home all day and nothing never came (Kids Winter Break). So Journeys put a tracer on the package and said FedEx delivered the package and denied my claim.

If I could give them no rating I would. But I had to select at least one star. I ordered some items from my printer in Minnesota on Monday. FedEx picked it up on Tuesday. It was supposed to be delivered on Wednesday but they said it was a Delay due to weather. And that it would be here Thursday. Well now here we are at 8:54 PM on Thursday night and it hasn't gotten here. So I called them. They told me that they can't guarantee that you'll even get here tomorrow. They said I could go pick it up but they can't tell me what time it would even be at the station. And if it's already arrived and is gone through sorting for delivery I wouldn't be able to pick it up anyway.

I was supposed to get a delivery on Tuesday. We had a snow event so on the tracking it showed that the shipment would be delivered by the end of the next day next day. That is understandable. So the next day I waited all day for my package to come. At the end of the day I got a message that the package was going to be delayed until the next day and it would be delivered at the end of the day. So I looked at the tracking the next day and there was a message that my package was put on a truck at 6:00 AM. At the end of that day I got a message that my package would be delivered at the end of the next day. Can you see why I am frustrated?

FedEx did not deliver on time. They sent my packages 200 m away and 3 days later they cannot answer where is my package. It's second time happened to me. The first time my package has been delivered somewhere, but not to the address provided, and had to be redelivered 2 weeks later. VERY BAD SERVICE.

I ordered checks online, paying for expedient shipping to get them here sooner. I had ordered them before with no problem. The previous delivery was on time and left out for me to get. I have a job during the day/evening and cannot wait around for a package. This time was not given a time, but some tracking system that was iffy at best. After two failed deliveries, a note telling them to leave the package for me, a failed call to customer service I have had four failed deliveries. The customer service promised that she had told them that I wanted my package to be left. Guess what? They did not. Thus giving me a third failed attempt. Nothing I did got through to these delivery men, and I finally got my fourth failed attempt.

Federal Express delivered my package one day late. I called to find out why this happened and the service representative said that he had no way of knowing when letters and packages are picked up, but he was sorry this happened.

The incompetence of FedEx's delivery service is unbelievable. Last year, I had two electronic devices delivered - a smartphone and a laptop. Both of which required signatures by default. However, no signatures were obtained and both packages were left on my doorstep. Last week, I ordered SKIN CARE PRODUCTS and did not request signature service. Yet, instead of leaving my package at my door, a door tag was left with an indication that no future attempts will be made. After ONE delivery attempt. Now, I have to wait until after 4:30 PM to go retrieve my package myself. Why? I seriously can't believe this foolishness. FedEx needs to do better, this is unacceptable customer service on several levels.

Ordered 4 tires online. 2 tires got here and the other 2 somehow got damaged by FedEx. My replacement tires were shipped and one week later they were delivered to the wrong freaking address at 8:17 at night? WTF? Someone needs to be demoted.

They just take your packet and never ship it. Should be 0 star. Totally ** company. Wonder why anyone would use them and why are they still in business. USPS, UPS has never been late and often delivered earlier. ** FedEx has never been on time ever.

I placed an order through walmart.com with 7 items recently in January 2019. 2 of the items were lost. They were coming through 3rd party vendors through Walmart. With the 1st one the FedEx courier person literally LIED and marked my package as delivered! It was not! I was home all day and watched a FedEx truck with the man sitting in his truck out my window! I thought he was bringing it, he never did. The other package I guess went M.I.A. I am very leery of FedEx now & ordering again from Walmart.com. People beware! I will stick with Amazon who usually uses UPS.

I ordered a package from Journeys that was scheduled to arrive at my house by FedEx January 15. I live 1/2 mile down a path. FedEx put my package in a clear plastic trash bag and tied it to my mailbox at the top of the path. By the time I get home from work, the bag has been ripped open and my $170 Uggs are gone. I contacted FedEx and Journeys and they both started a investigation that was supposed to take 8-10 days. Well on today February 5th I find out my claim was denied by FedEx because a signature wasn’t required, which Journeys don’t require signatures when they ship packages. I am pissed that a FedEx driver can deliver a package 1/2 mile from my house and not be held accountable.

I should get my package 3 days before according to the online tracking tool, but every day after 6PM they change the delivery time to next day, still waiting for package. Customer service is the worst, they can't say why it's being delayed.

On January 19, 2019 I purchased items from a company called Brandless, they sent me an email stating my order is on the way. I tracked my order through FedEx and the date for my delivery was for the 23rd. I stayed home and waited, and waited, and again waited, no delivery. I then checked for an update only to see that FedEx put in the system “customer unavailable”. I called FedEx to ask my is that statement in the system when I have been home waiting for my delivery. Jose told me that he would look into it and that I would receive my package the next day.

Ordered a replacement cellphone. It was scheduled for 4/1/19. Well it never made it and still today it hasn't show up so I called and they gave me the runaround and said they will attempt to deliver it today. The senior manager stopped all deliveries for late Friday and Saturday due to too many delivery scheduled. Poor business practices. I will never ship anything else with them. If it not UPS or the regular post office I'm not ordering it. FedEx need a new management running they locations.

I am a Mother, and I sent my grown-up son, a beautiful Birthday card via FedEx!! My son never got his FedEx package with his card!! Wow!! I am in shock, that this could happen not just to me, but to many many others!! I have read the many sad reviews, about this negative, unprofessional service, by FedEx!! I paid 17 dollars, for a card to be delivered by FedEx, and my wonderful son, never got it!! FedEx, do you even care, about the many, many important documents, being entrusted to you. And FedEx fails all of us, and never delivers these serious and important packages! I have been crying about this serious matter, my wonderful son, lives far away, and mail is very important to the both of us!! Please, do not use FedEx!! You will be very disappointed and sad!

I ordered something from Flowers.com five days prior... It was supposed to arrive on my father's 95th Birthday. My father never got it. They never contacted me to say it wasn’t going to be delivered. It’s sitting in a FedEx building 50 miles from where it needs to go the day before it was to arrive. But even better than that screwup...FedEx nor Flowers.com can tell me when or if it’s ever going leave that facility nor give a day or time... What a uncaring, untrustworthy company both FedEx and Flowers.com turned out to be.

I get a subscription both once a month and it always goes through FedEx. I figured because of the subscription box being sent out randomly the delivery times may get mixed up (me giving them the benefit of the doubt). My package always gets the delivery date changed at least twice, most of the times 3 times. My subscription box while I love it isn't that important so while annoying, I didn't care too much. Recently I've been purchasing gifts that have also been going through FedEx, and I've been having the same problem. EVERY SINGLE item that goes through this company gets delayed. Paid for faster shipping? Too bad. Trying to find a way to contact anyone and actually get answers out of somebody is like pulling teeth. I would NEVER use FedEx again if I had the choice.

Every day they update the status that my package is on delivery vehicle. After business hours it changes to next day. It's been happening for the last three days and package is still not delivered. Whenever I call customer service, they say that it must be delivered today but that today still hasn't come. Don't know if it's just my case or they do the same with other people.

FedEx has the worst customer service I have ever seen. Here's the backdrop. I have a pay for mailbox (receive mail and packages) at UPS store. Because of this when I order ANYTHING online I can use the store address and my mailbox number. How am I suppose to know when I order from a ** retail whether they use FedEx or UPS. Every time I order and ** retail and use FedEx the package is expected to be delivered on Sat. FedEx will not delivery OR instead of delivery to my UPS address that I pay for they will take it their Walgreens address out of my way where I have to pick up my package. I have called and complained to FedEx and have talked to Supervisors and CSRs and they all think it's a joke.

My package has been delayed twice despite multiple assurances from customer service. They not only are now three days late on delivering an $200 purse, but they have done nothing but lie. The first lie? It hasn’t been delivered because it hasn’t arrived at the destination facility. Turns out it has but according to them, they have no staff to unload the truck. Lie number 2? Now they claim it wasn’t scheduled to be delivered until the 5th. I should have screenshot from the app because now they’ve changed the date to try to make themselves look better.

Expecting package that needed a signature. I waited all morning for it. To be safe, I put a note on door that my neighbor could also sign for delivery. They have not always come at the time they emailed me. I was home when they lame "attempted" my delivery. I live in two storey home. The FedEx driver for the UTC area of San Diego, didn't ring my doorbell. Delivery 101, RING THE DOORBELL. I was home. My neighbor was home eating breakfast and saw the truck. Driver did not ring the bell on either of our homes.

FedEx has repeatedly been the most inefficient and awful delivery service on the market. They do not provide status updates on where your package is, they guarantee delivery on one date and then FAIL TO DELIVER IT FOR SEVERAL DAYS AFTER. I paid extra for two day shipping and FedEx somehow FAILED to deliver my package for 4 consecutive days now. I've worked with their engineering team in the past and they are by far the most uneducated, lazy, and incompetent group of individuals so it's understandable that the service at FedEx is awful but also not an excuse. They have absolutely no idea how to do their jobs effectively and continue to disappoint again and again.

Package was should have been delivered a day ago. Then I was told it would be another day. Then was told that the package will be another day. When I called customer service I got a gentleman that could barely speak English. He told me my package was on a delivery truck but he wasn't going to deliver it today so I need to wait till Monday to have it delivered. My package that should have been here yesterday, that had been placed on a truck is now going to sit in a building over the weekend because they don't know what in the world they are doing.

I just wanted to take a moment to say that there are many horrible things to say about FedEx but there is one good thing to say and that is FedEx got it right when they hired two people: Wes and Carrie. These folks are the most courteous and considerate people I have ever met. Of all of the delivery folks that have come thru our office, Wes and Carrie are the only two who are the true definition of Customer Service. Carrie saw that we send FedEx daily and helped me to set up a daily service. She was diligent and did a lot of follow-up. Carrie trained Wes and he is awesome! My only fear is that Wes will get promoted and won't be my delivery / pick up person anymore. I have to say if they don't get promoted it will be FedEx's loss! Keep up the good work, Wes & Carrie! You both are a rare jewel!

I received a package that was damaged during shipping. The item was packed in a box specifically made for the item. No damage to the outside, but the glass inside was busted, so it must of been dropped. The shipper put $1000.00 insurance on it. I filed a claim. Sent in documents and pictures. Didn't heard anything from FedEx. So I called and they said the shipper has to file the claim. So I sent everything to the shipper. He sent everything to FedEx. I then get a letter from FedEx saying my claim has been denied because the package was not available for inspection. FedEx never contacted me to do a inspection. I then called FedEx again. They said they would re open the case. Didn't hear anything. Called FedEx again. Now they are saying the shipper needs to send an Amended Claim form. The shipper is almost to the point of not wanting to do anymore. I don't blame him. All I get is the runaround.

The FedEx driver delivered my package to the wrong address. On the same day, the person who received the package opened it and called me. I contacted FedEx to file a case and the person who received the package contacted FedEx to have to package picked up and delivered to the correct address. I was told by FedEx that someone would call me from the FedEx location to update me on my delivery. I received no call on Tuesday, Wednesday or Thursday about my package. Each day, I was told the driver admitted to delivering to the wrong address and would pick up and deliver my package. I still haven’t received my package. I was told, "Hopefully you receive it by Friday because we don’t deliver on Saturday." FedEx truly doesn’t care that I don’t have my package or that this issue was caused by their driver. The vendor has my money and someone else has my package and nothing is being done to rectify the situation.

Will never again make or buy my business cards with FedEx. I made them and paid the extra to have them sent quicker so I would be able to have them with me for my business trip to Australia. They never arrived! I saw there was no refund made and presumed they delivered later. When I arrived back home to LA, they still were not there but they more than happily took my money.

Tracking as of a few hrs ago stated that package would come today and requires adult signature. I literally stayed in and waited and at 8 pm checked yet again and, without knowledge or communication, they changed delivery date to tomorrow. Now I need to have an adult present for another 12 hrs awaiting shipment (8 am - 8 pm range). That's ridiculous! Their entire job is logistics and all I expect is communication or to get my delivery.

I never got my stuff that said it was delivered and it isn't the first problem I had. They damage product. They just leave it the rain because it too much trouble to put it on my porch. I would never use them if I had a choice.

A little snow on the road? Cold outside? Driver has more packages than he can deliver, or maybe FedEx just wants to save some money on fuel and wages? You aren't going to get the 2 day or 3 day or whatever level of service you have paid for. "Delivery Exception" for any little thing. "Business closed" when obviously, you are not, they just don't feel like making it by that day. The main problem is they will get paid the same no matter how many days they decide to hold your package and not deliver it. There is NO incentive to keep the schedule that you paid for. This service is the PITS. We would be better off with China Post. HORRIBLE! Merchants, these guys reflect poorly on YOU! STOP USING THEM.

Had an important document scheduled to be delivered with overnight service from Toronto to Edmonton on Thursday January 31, 2019 at 1200. Driver just left a sticker on the front door and left. I can't even go pick up my document now because he is driving around with it. So I have to wait until 530 to go pick it up at 3803 56 ave nw. No attempt made to contact me on the phone. This driver is so bad that there is more than 4 stickers on the door from FedEx every day.

All I got to say is ** FedEx shipping. They not good for business and will have your packages on hold or playing games. Dont be a next person writing a bad review. You see it's hundreds of them so stay away.

This service is a joke! We were expected to receive an important document via overnight and the delivery was scheduled to be @ our address by 10:30 AM today (Jan 30th, 2019). Guess what - it is 18:03 and it is STILL not here. These guys are a joke! Avoid at all cost!

FedEx mishandled a fragile package and broke the mirror inside. I called to return the package and the FedEx representative at the FedEx shipping center refused to print the location after showing her the email. I was asked to pick up the heavy package without a trolley. NEVER USING FEDEX ever again for big packages. TERRIBLE SERVICE.

They are careless, and leave your packages next to your door without even knocking. When signature is required by the stores who sent the packages, they still leave the packages anywhere without the required signature which has to be yours because you had to pay for that service. I had a bad experience with a big package that I was supposed to received for Christmas. The package had my address and name, but no apt. Number and even like that, they didn't returned it to the sender. They just left it in another apt. For me is a lack of common sense and responsibility. They are also lazy. Most of the times leave deliveries with the superintender instead of bringing them to the apts. They get a good pay for their job, so they should do their job!

I recently sent a package to NY from AZ. After a few days I received an email from FedEx telling me the package wasn't deliverable and was being returned. I had paid around $70 to have this delivered. When it was returned I was told the address was wrong. Upon checking into it I discovered that although the address was correct on the receipt I had from FedEx, their driver, or someone, had transposed two of the numbers in the zip code. To make this clear; The address was entered correctly when the package was accepted, an employee of FedEx got it wrong during the shipping process.

We have been customers of FedEx for over 20 years. In the past we had to call a few times until we got the required shipping materials like Fedex Box. This time we ordered some supplies in October and have called umpteen times and sent several emails but not yet received the ordered supplies. Every time we speak to a customer service agent, we are assured that we would receive the required supplies within the next few days. This is also confirmed at times by email. But we have still not received any supplies to date.

Ordered package from Amazon, got email saying it was delivered - "left on the dock" and signed by someone I do not know. I don't have a dock! And if it was signed for by a stranger, why would it be left on a dock?! Now some stranger has my address!!!

I guess this company picks and chooses when to work/operate. We live in southern AL (Dothan location) and the current winter storm impacting most of the country (Jan 2019) isn't impacting up this far south and yet, FedEx is refusing to deliver packages do to "weather conditions". Translate, we're too lazy to do our jobs and don't want to have to work in 40° temps because it's too cold!!! Roads are clear of ice, snow, and water, so do your job and give people the packages they paid for!

I HAVE A NEW MOTTO FOR FedEx. It Should be "IF YOU ABSOLUTELY POSITIVELY DO NOT WANT YOUR PACKAGE DELIVERED SHIP IT FedEx"!!! I'm on about my tenth or eleventh package in 2 months that has yet to get to me. One being a 104lbs box with the dimensions 3' x 6' that was either lost or damage four times in transit. When shipped by UPS it got to me the first time same company same product. The other packages they took it upon themselves to CHANGE MY ADDRESS and in the end I had to go pick it up. They decided I didn't know what city I lived in and they put the zip of a city 20 miles away from me which they wrote in and scratched out to try to cover up their incompetence!!! I personally will never ship anything FedEx if I need to send a package to someone. One time maybe two is pushing it, but over ten times give me a break.

Paid for FedEx express overnight, waited two days to receive it. On the day I was expecting it to arrive at my home I stood in my window as the driver pulled up to my driveway, stopped and kept going. He assumed because there was no vehicle there I was not home. He never got out to ring the doorbell. I called to complain and all I got was the run around from rude and condescending customer service agents such as David on Jan 29, 2019 at 7:54pm est. Once you pay for a service, they absolutely don’t care. I ended up getting my letter two days later. Use UPS or US postal service.

FedEx in my location is just okay. I get deliveries from companies that are very late in the day up to 8 pm. I find this unacceptable since I live in a small town. To send things through FedEx is very expensive at this location.

I use FedEx whenever I'm shipping either heavier or larger boxes. Anything over 10 lbs, or a very large box, I ship via FedEx. I find the price to be more acceptable. I can always count on FedEx to deliver my mail by the stated due date.

The Driver will pull up in the driveway, drive thru the yard and toss the package up on the front porch. If I do not meet the delivery truck the package will most likely get damaged. I have had ruts across my front yard from these nuts driving thru the grass after rains destroying my grass. I have Packages destroyed from being tossed out of the vehicle. Delivery times are seldom on time, mostly always late. I try not to use FedEx if at all possible.

I find that this company's prices are almost as bad as the UPS, there way too high. However, their service is excellent and they are very helpful and polite and their deliveries are on time or even sooner. I have been surprised by an early delivery many times and I really appreciate that.

I always happy with their service, package always on time. I shop so much that the driver is like a friend and he knows me, he greet with a smile. FedEx is a great company. So with that being said I so happy to see FedEx at my door.

I was shipping a charger cord back to my mom from Houston to Indiana for her laptop that she needs from work. I utilize the three business days option. On the third business day, I got an email notification that it had delivered successfully. I called my mom and asked her if she received the package. She said no. I asked to check with the front desk. She did and they said FedEx never came to drop off a package for her. I called Fedex customer service number and they said I had to file a claim and so I did.

Ordered a Note 9 from Samsung, I chose free 2 day expedited shipping because 1 day shipping was an extra 15 bucks. It shipped out early Thursday morning from Plainfield, Indiana, only a few hundred miles from where I live in Northwest Indiana. The expected delivery date was Monday by 8 pm, which I understood with the weekend, they still ship things on Saturday but nothing on Sunday. Monday comes around and I'm waiting all day for my $1300 phone, and they put an update that it could be delivered because of weather.

This company says they can't deliver my package due to weather when it's just cold and nothing more. I've been yelling at them all day and night to deliver my package at the time I need it to be since I'm not home during the day. They will lie and lie again.

Cream rises along with its price. If you need it done and you're willing to shell out for it, then just like Vito, they get the job done and leave the cannoli for you. They are the post office of the 1%.

I received several deliveries that was just left on the porch and it would have taken one second to ring the bell, so I was aware the item was delivered. I was given a day of Thursday and the item was delivered Wednesday. I got notice of the deliver the next day. If my neighbor had not rang the bell and informed me of the delivery it would have been left there overnight and probably it would not have been there since it was a 50" TV and was not in a cover box. The item was clearly written all over the box. I had a delivery of a snow blower; which I wanted delivered in the driveway making it easier for me to get in the garage, but of course it was left on the porch and I had to drag it into the house and into the garage. (I am 68 and live alone.)

Delivered 25 lb box to my 3rd floor apt. Well done FedEx. UPS would have just taken to their drop point for me to pick up. Hey UPS, I thought the whole purpose for ordering online was convenience!!! Thanks again FedEx for your outstanding customer service!

They leave packages out in the weather and tossed in locations that you can not see. No notes like UPS that tell you where you can find your package. Example was a Christmas gift thrown in the ice plant by the road which is not in viewing distance of our house. We live in the country. They would not even come down our driveway.

They attempted to deliver my package without acknowledging the deliver. They attempted to deliver it one time and left it at a Walgreens store 10 miles away. When I attempted to pick up the package it could not be located. I called Walgreens. I called FedEx, nobody could locate the package. Very frustrating which left a poor impression of FedEx and their delivery policies.

I came into the store early in the morning thinking I may have to wait for them to open. Nope, he was there and friendly, smiling, helped me to finish off secure packing. Couldn't have asked for better service. Package arrived in California on the earliest day I was told it would. All the week before Christmas.

Mail Delivery has always been on time and placed by the door appropriately, as opposed to other delivery services. If it is raining, envelopes are put in plastic bags which is very much appreciated.

The courier lied and said he knocked on my door when he didn't. I was in my apartment around 11:30 am. My apt complex called me around 12:10 and told me I had a package. I told them to send him up. He never knocked on my door as I was waiting. So I had to go to the office myself and pick up my package using their dolly. Then whoever this FedEx courier was said someone named ** signed off on it which is a lie. No one in the office has these initials or name. Fraudulent FedEx!

FedEx is just letting my package sit in its warehouse twenty miles from my house. They refuse to put it on the track and deliver it because their "Commitment" isn't until tomorrow. So it will take them 36 hours to send a package twenty miles. Never ever use them ever again.

Claimed delivery attempted twice with door tags but recipient did not see any door tags. There were actually 2 parcels being delivered - one from me and another from another sender. Both had no tags. FedEx Refused to redeliver and insisted on returning to shipper. After lots of communication at origin office, finally delivered 3 weeks later... But charged twice - one for international freight which is a door to door service and then again was billed as 3rd party account for local ground service?

Ordered pizzas which were to be delivered 2-3 days before Christmas. They were delivered on Christmas Eve, no longer frozen. FedEx had called in the morning to confirm delivery and were instructed to cancel delivery since the item was no longer edible. They delivered it anyway.

It never fails, when I have issues with this carrier nothing is truly ever done. I asked for a manager to call because they left a package in the rain when I have covered areas all around my house. So the box was totally wet and the items were very nice expensive pillows. They never knocked on door and left package outside of carport, nowhere near any of my doors and lied on ticket stating I signed for it when I never did. They didn’t even know that they delivered the package because in the system it showed package was delayed and never followed up when I called them.

FedEx shipping has grown worse over the years. What used to take 2 to 3 days, now takes 7 to 10. The hubs they use takes products out of route and puts delays on shipping. If you live in Las Vegas, and order out of California, it very well might go to Arizona before getting to Vegas, that's insane. I don't recommend ANYONE using Fedex, unless you really like slow delivery.

FedEx is more reliable of all the well-known delivery services. USPS and UPS have become so haphazard that there doesn't seem to be a difference in them. DHL hardly delivers to me (probable shipper's decision) but when I have received deliveries from them they have also been reliable.

They are the first shippers I will use. Extremely competent, friendly and helpful. I know my packages will always reach their destination. Whenever I walk into a FedEx store I'm greeted with a smile. And whenever I track an order online I always find what I need.

I have received several packages via FedEx and each package has been delivered torn, smashed or destroyed. Most of the time it’s just left on my front porch and before I can get to the door the driver is gone. I attempted to contact FedEx corporate office to complain and I also contact the company that I made the purchases from. Each time I was told they would do an investigation and the company that I purchased from refunded my shipping and handling. Bottom line FedEx is not worth using.

I had a document sent via FedEx and came home to find it sitting on top of my trash can (the porch is 50 steps or less from the trash can). No, this is not the exception as it happens most times in my area. Does FedEx want to know how to prevent package thefts? Simple. Start re-training your drivers how to properly deliver parcels, envelopes etc. Not on top of trash cans, on driveways etc. To online retailers: Looking who the shipper is plays a large role in whether I buy from you or not.

It is very deceptive when you see a FedEx truck drive up and it boldly and clearly states FEDEX on the truck, and somewhere else on the truck in very small letters it lists the subcontractor's name. I only found out about the subcontractors when I had an issue with a driver who refuses to deliver according to my FedEx account instructions. When I called FedEx to complain that heavy and expensive packages were left in the elements in a location that I could not retrieve, I was informed that FedEx now subcontracts out all ground packages. FedEx customer support tried on 3 occasions to reach the subcontractor's supervisor on a Saturday to no avail.

Here at the Fresno Veterans Home where I live, the Clovis FEDEX does "deliveries." Only if it's Saturday, or Friday or even Thursday afternoon, the driver does not deliver to the front desk as they are supposed to, but does a "Delivery Exception" saying we were closed or that the parcel was actually delivered "with signature." This is infuriating since I used to do deliveries in the SF Bay Area where it was hard to get home before 7 or 8 pm, due to deliveries. FEDEX lies and does its customers WRONG. I call and get no assurances, only lame apologies. FEDEX SOX!

They have lazy drivers. I ordered a purse to be delivered and the delivery man never got the product to me. I'm disabled and they wanted me to come to a store to pick up my product that I paid them to deliver.

FedEx is not at all careful about the address where they leave packages. We had a package worth around $200 that we were waiting on. The tracking info said it was delivered to our address, but I work from home, and was certain it was not delivered. Turns out they delivered the package to a home that wasn't even on our street. The family was on vacation and brought our package to us several days later. We had already contacted the company from which we purchased the items, and they had sent out a replacement. There have been numerous times when FedEx leaves our packages right in front of the garage, rather than at the front door - only a few feet away! By placing boxes in front of the garage, they can be run over. Lazy, lazy, lazy.

FedEx doesn't care, and it shows. Many times I have to reschedule shipments because it didn't come when they were supposed to bring it. Their customer service isn't any better, they no longer have human beings answer their phones. You must first fight through a queue-starting with the most ignorant of commands-'press 1 for English'.

Every driver has been friendly, professional and left the package on the porch, out of the weather. FedEx service is, by far, the best in customer service. I have had packages delivered USPS, DHL and UPS. FedEx is the best in all categories.

I depend upon FedEx to get packages to their intended recipients within agreed-upon time frames, and they do not let me down. I don’t understand how rates fluctuate from week to week going from the same place to the same place, but otherwise this is a company that has its act together.

Packages arrived late, not at all, I'm damaged. FedEx delivers at night. It's dangerous in my opinion. They state they have delivered packages and the packages are still in transit. Complaints go unnoticed.

Great service. Very helpful and courteous. I used to use Staples but they closed the store near me... I was impressed with the sales clerks. I will be using them in the future for copying, faxing and mail services.

Package requiring signature was supposed to be delivered on 1/24. Tracking # confirmed it was out for delivery. But it wasn't delivered due to "local weather delay". There was NO bad weather. It was sunny and roads were clean and dry - lie. So now it was supposed to be delivered 1/25 but wasn't for same reason, weather - another lie. It was again sunny. So who knows when I'll get this. A delivery before this one went through 5 of these cycles before it was delivered. We're close to the end of the route and the driver just knocks off when he/she feels like it. Same, the next day and on and on. The inmates are running the asylum at the local FedEx depot. It's sub-contracted out to low bidder and the results show. Shippers - please use anything other than FedEx.

I placed an order with an online pet store where I was promised 2 day shipping on my order. My order was placed on Friday and was to be delivered on Monday. Monday came and went with no delivery. I used the FedEx tracking online to see that my package was on a delivery vehicle but had been delayed until Tuesday. Tuesday came, still no package. Tracking again had shown it was delayed again. This has happened everyday since. It shows in the morning that delivery is expected that day but upon checking after 12pm it goes to delayed. I live 50 miles from this FedEx location and there has been NO weather related events that would cause them not to be able to move their vehicles. This is ridiculous and I have informed the online pet store that I will not order from them again until they change their delivery service to anything but FedEx. I have also emailed FedEx and have yet to receive a response.

Package delivered to my home about noon, Tuesday, January 22. Wrong address. In fact, no such address on my street. Called FedEx around 12:30 p.m. that day to inform, so they can pick up. Called Wednesday around 3:00 p.m. because package still not picked up. Called Thursday around 3:00 p.m. because package still not picked up. Called Friday around 3:00 p.m. because package still not picked up. It's Saturday morning, the fifth day and package still not picked up --- all 5 feet x 1 1/2 feet of it blocking access to the front door!

Keeps perishable expensive seafood on truck for many hours after a 2 days journey, does not follow instructions for delivery, signature, or otherwise has left perishable food in hot sun in Florida, does not ring doorbell, has delivered to wrong address and will not own up to error, neighbor ends up delivering package weeks later. Packages usually filthy dirty when they arrive.

FedEx would have rated higher except for 2 things. (1) poor website, never got back into my account. I gave up. (2) you had better be quick to answer the door when they call, or they’re gone. I’m old and slow.

I generally use FedEx over UPS because their service is usually more reliable than UPS. FedEx also has a phone app that automatically tracks packages you send or receive once your info (name and address) are saved in an account.

First the package was lost and finally arrived 3 weeks! Another package was late and although labeled fragile in several places the box was damaged and contents shattered! Additionally the delivery person literally threw the box on our patio.

Fast, efficient, packages delivered with no damage, secure and by courteous, friendly delivery person. Very pleased with the service and staff. We have received several packages and have never had any problems or delays. Recommend them.

I was very happy with the way my package was handled and that the driver was very friendly when he brought the package to my front door. I was also very pleased when the driver exchange pleasantries and not just shoved the package in my hand or place it on the porch or sidewalk without ringing the doorbell.

CRAP company who will turn you over to collection in a heartbeat. This was even after showing FedEx it was their fault! They didn't even care about the proof I sent them. The collection agency dropped the collection after seeing the proof.

My first package, the Fedex says he tried to deliver it but I waited home all day for the doorbell to ring. It then somehow got lost in their FedEx facility hub and I had to wait at least 2 weeks for them to investigate, only to find out that it is "claimed as being lost". So the shipper resends me a new one only for this to happen AGAIN. FedEx, what is going on here? Am I ever going to get a package from you guys?

I ordered 2 products from the same company which were shipped separately via FedEx. The first arrived with no problem; my husband was shoveling snow & was handed the package. The second product was delayed by heavy snowfall; certainly understandable. The package was to have been delivered the following day. We watched the tracking & discovered at about 4 PM that the package had supposedly been delivered, left at the front door, an hour prior. We checked & there was no package.

For the 2nd time they said they made the delivery and did not. I saw the truck roll right by my house this afternoon without even braking, then 4 hours later it says “delivered” on the tracking. Same exact situation last year with a phone being delivered, watched them roll right by without stopping and then claimed it was an inaccurate address. I will refuse to use their service in the future and stick to USPS or UPS, since FedEx can’t seem to locate my house.

Driver is familiar with my ring doorbell system and uses it to let me know when I get a delivery. He also takes care to move it out of view so nobody will steal the package. I’m very happy with my driver.

I live in a rural home and have had trouble get proper delivery from FedEx for years now. The most recent example, they brought a modest sized package and since our 1700 foot driveway was not plowed, they left the package near our gate (which was open and almost always is) and never notified us until we got a confirmation email. We checked around the garage and no package, went on chat and found out it had been left by the gate. So 3-4 hours after delivery we found out where it was only it wasn't. Apparently someone and we do not think either of our 2 neighbors have the package either. I guess someone now has a computer roller bag and I do not. Sam's Club has shipped another and hopefully they will call me when they drop it at the gate so I can immediately go down and pick it up.

FedEx drivers can't seem to locate the correct address to deliver packages to despite the technology that I'm sure is available to them. Not sure if they are just careless or if their technology is not supporting them. Clear house# in front of house, clear address on package - not sure what else can be done.

Box showed up smashed. After opening box my table was broke where box it was shipped it was damaged. Waited 2 weeks for product then they damaged it. Every time I used FedEx it's either lost, damaged or late.

FedEx has done very well over the holidays. Get messages on tracking and delivery. Rings doorbell to inform me package has been delivered and tries to keep package out of sight so not stolen. Have not had any problems with fragile items breaking. Packages seem to be handled carefully. Have no complaints to report.

The employees need to be more friendly and care more. I know there are bad days but I feel like every time I talk to a FedEx worker they are unhappy. Find some way to cheer them up. This will make it a better experience for everyone.

FedEx is pricey depending on how fast you need your packages. But overall their customer service is great, service is dependable and times are almost always met. I've used FedEx a lot and have never had lost, stolen, or damage packages.

Driver delivered to the back door of my home entering a totally off limits area... Trespassing. Delivering to the wrong address consistently. This is totally unacceptable. The driver needs to be fired or arrested.

This is not my first bad experience with FedEx. First they lose a package meant for a customer. It was a state away from me then it got sent back to the other side of the country. Second I receive a package at home. Its cubicles a gift and it's crushed in all ends. When I passed the bubble wrap to the main box it crushed on all four corners of the box and there a dent/bend in the middle of the 4 foot back. I didn't bother opening the package completely. I just sent it back. So now they get to pick it up and return it and do double work for their carelessness.

FedEx delivered a package to us 2 days before Christmas when we were not home. They torn up my entire driveway of stones, getting stuck. They didn't even leave a note nor when we called them, no call back at all. Very rude!!!

Our delivery person is the nicest. Always courteous. Handles packages very well. I can trust my packages will be handled properly and efficiently. The ability to track orders is very important to me.

FedEx Freight always does a Great job of being on time, undamaged products, and delivers fast and friendly service. Their prices are good and the delivery time is great. If You want on time, fast, friendly delivery then go with FedEx Freight.

I can always count on FedEx to get computers and other sophisticated equipment to its destination on-time and without damage! Quality of personnel in stores top-notch. Always willing to help and recommend more viable alternatives.

I have had several orders shipped to me via FedEx Smart Post. The package has come within 20 miles of my location then went 100 miles the other way taking 4 times as long as it should to get here, sometimes several weeks. I am at the point if I know it is being shipped FedEx Smart Post I will order from another company.

My orders were through the major league baseball website, I had two separate orders. One was lost and the other (a gift) came 8 days past the delivery date given. Also, the tracking site for FedEx did not show daily tracking. Terrible service.

They throw packages in the doorway or better yet leave them outside in all kinds of weather. The last package that came here from FedEx was not for me but a neighbor and they left it inside the door and I couldn’t get out of my apartment unless I moved this heavy box. I have many bad experiences with them because I order from Chewy all the time and have made several complaints to them. Doesn’t seem to go anywhere!

FedEx called my Mother and said someone would need to be there to sign for the package tomorrow. So I came over to be the signature person. Waited for 8 hours, because they gave her no time frame for delivery, always a good selling point for a delivery service. Finally called FedEx and turns out they have no records of the package or call made the day before. Thanks for wasting my time when I could have been making money. That should be your new motto.

I am a business customer of FedEx and ship worldwide. FedEx added incorrect charges to my credit card. After a month of emails FedEx were forced to admit the mistake but refused to refund the charges. In more detail, if FedEx overcharges your credit card for incorrect charges you can contact customer service who will tell you that if it is found not to be their error you will be charged an additional 80 euro admin fee. If you prove your case and it’s found that the error is a FedEx error then they will refuse to refund anyway so they have created a lose lose situation for their clients. Corporate dishonesty at it most pure.

Took 13 days including tracer. Shipping time advertised 3-5 days. Shipping history started Jan.10. History stopped Jan.12. Requested tracer. FedEx could not, would not account for whereabouts of my packages from Jan. 12 'til delivery Jan.23.

I have the absolute worse time with FedEx in my area. They have lost hundreds of dollars worth of packages, and take zero responsibility. It's amazing that an international company can be this incompetent in performing the one task they're meant to do. And they're customer service and zero help, when I opened an investigation I was told to go ahead and contact the shipper to get the process to resend it started, so that tells me they really weren't going to look for my package.

We sent Christmas gift cards to family members in Greensboro from Memphis on 12-18-18. It was never delivered. We've file a claim for the $165 + shipping and it's been denied. We'll NEVER use FedEx again for anything.

This is the worst company I have ever dealt with. They actually blame the customers for their own mistakes. The only explanation I can think of is that they are a bunch of sadistic sociopaths that literally entertain themselves by jacking with their customers. I was supposed to have something delivered today. So I planned on it. Yesterday, MLK - I was out and guess what. There was a delivery attempt. No warning, the updates on tracking kept saying the next day. So I get the famous screw you sticker on my door. Imagine my excitement. So, wanting to make sure I have some element of control as to when the next attempt would be, I paid to have the window for today from 5 to 8 pm. So I leave work early, come home and plant myself by the door for three straight hours only to find out the package will be delivered tomorrow between 5 and 8 pm.

Within the last year my distribution company switched from UPS to FedEx, and I think it was the biggest mistake of their life. FedEx account manager lets you change where you want the driver to leave your package ie; front door, side door, patio, etc. I receive a shipment every week, and have yet to get my package dropped off at the correct spot. I've called customer service every single time, and they keep telling me the same thing, that they will talk to the local distribution center and it will get resolved. Well it's been several months now and it still has not changed. UPS however, can seem to get it right every single time without issue, and when you have a complaint they can transfer you to the local office. FedEx refuses to let you speak with anyone local, everything is done over their 1-800 customer service number.

FedEx Peak Surcharges is probably the biggest shipping scam I have ever witnessed. Shipping items that over over sized (we ship hand trucks that are oversized) will be subject to a $27.50 per package surcharge during Nov - Dec. That is on top of their ridiculous fees. Here is the charge: **. We didn't get a call from our sales rep, no email, no letter...just invoice after invoice of fees. Of course during the busiest shipping time of year. FEDEX just lost our business for good. Shipper beware... Here is a list of fees they charge...because they are money sucking thieves.

When I placed my order I didn’t know who would be delivering it! Then yesterday when I got home it was sitting there waiting! Right by the front door! It said that it would be 1-4 days, it was two! Nice and neat!

The biggest problem is not always being able to sign for a package. A pair of diamond earrings just went back to the sender because the driver didn’t care. Upset! It would have been easier to have any officemate sign and simply leave the package.

FedEx is a great shipping company. They leave the packages in a place on my porch that hides them from view. The app is really easy to use and it’s very helpful when tracking packages. I recommend FedEx to everyone, it’s a great shipping company.

Ring the doorbell. Package theft is a real problem and FedEx is facilitating the theft by not taking a second and ringing the doorbell. It is not done even when the driver is standing at the bell and all it would take is to lift the arm. This problem is especially prevalent with company drivers less so with contract drivers. They may or may not ring it.

My packages are always out to be delivered then I get a text saying next day then next day. It always late! Today FedEx bring stuff to my house for someone but not mine! So why do I buy goods & pay y'all to ship them if you can't do a good & timely job?

The week of Xmas, I left instructions where to leave the package and it was just left in my front. I asked for it to be brought to the back. It also said it was being left the day before and it came the day after. I also had a package delivered and it said it was coming on Saturday and it didn't ship until another day and I asked to knock on my window but they did leave it in my mail slot. For both of these packages I talked with customer service and they was no help at all.

There is a serious lack of accountability at the highest level for repeated delays in delivery on the basis of frivolous excuses and damaged packages. By far the worst carrier in my experience. An example: despite having the same address for over 5 years, and multiple deliveries to my address during that time, deliveries are delayed or not made because Fed Ex claims they cannot find the property! The management failed and refused to do anything about the repeated failures.

FedEx WAS SUPPOSED TO DELIVER MY PACKAGE Jan 21 to my front door. On Jan 21 my package was marked as delivered to side door which I don’t have one! When I called to ask where is my package they told me it would take 24 to 72 hours to find my package! This is very unprofessional. The customer service line is no help and everyone there is acting like they don’t know what to do. I will never order from them.

I am accepting employ abroad and was sent my notice of appointment and contract of employment via Fedex. An hour before it was set to arrive, eight family members - including myself- were anxiously awaiting the knock or doorbell chime. Neither came. I checked my tracking number to find there was a problem with the delivery (it said customer/ business unavailable in Lithia Springs). As I don't live there, I figured my documents had been delayed. As a relative was leaving for work, he rushed back in with a FedEx door tag in hand that said 'sorry we missed you'. The same has just again occurred to a colleague awaiting the same papers.

FedEx is the real most bad courier in the whole world. You always lie to me, I always track my parcel. But until now my package is not here. I gave all the supporting documents they need and until now there is no update?

Absolute parasites. I have had many threatening letters from FedEx regarding payment I apparently owe. I have never used FedEx. I didn’t even know what it was until I got these letters. I already contacted FedEx via letters, email and live chat that said this was a scam but no proper answer given and never gave me the information I asked for such as proof of delivery, what the item was, who sent it and copy and total breakdown of this.

I wasted the entire day waiting for FedEx. It was only late this afternoon, 4:30 p.m., that I received an email delivery would be delayed a day. That is unacceptable. I will ask for a refund from both FedEx and the shipper who chose FedEx as the delivery company.

The latest experience I had was awful!!! I received an email from FedEx that my package would be delivered Oct. 19, 2018. It never came. I called the office and was informed they'd be trying again. Then that never materialized, either! After 3 emails, and 2 more calls, I was told I would have to call the company that sent the package, as it had been returned. No FedEx personnel ever showed up at my door, even though the door tag told me it'd been attempted 3 times. I was home and never heard the doorbell ring, and my hearing is not impaired! Finally, after another call to FedEx, the CS rep I spoke with assured me the package would be delivered. I finally received the shipment in the 2nd week of December!!! Disgraceful!!!

I ordered something custom made from Microsoft and it was mailed FedEx. I received no notice when it would arrive so I was not at home when it did and received a notice. It said, "Call this # if you want us to reattempt a delivery." I did and was told they would not redeliver and I had to come to pickup, in a very bad area of town. They would not transfer to a location near me and would not give me the # of the location so I could call. I could not go alone to this area at night so had to cx appt. so I could go during daylight and was approached by 2 people asking for $$. Ernst did say he would escalate it but I did not want to go thru something that may take days.

Over the past few years I have had to have medical items sent to my home. The majority of items have come from FedEx. They arrive on time, the items are always in perfect condition. Some item need to be signed for they are professional and reliable.

I live in a trailer park where mostly older people live. We have steps to walk up to get into our homes. Many boxes have been left at the bottom of the steps. The big ones are very hard to get up the steps by yourself. Drivers don't know or ring the bell to let you know you have a package outside your door. If it's raining or snowing package gets wet. Your Drivers do need to ring the bell to let us know that they have something for you.

I am disappointed with FedEx shipping service. I was expecting a package that needed a physical address yet no one contacted me or the shipper so it sat for 3 days in their distribution center. Had I not called it would still be there. I try not to use them but sometimes I have no choice. Their service is just as bad as USPS.

I would rate a 0. This is crazy. We have an overnight we scheduled for 3:30 pm. We printed the label at 2pm. This time FedEx gave us. It is now 5:00pm This is all taking place right now. The customer service will not let us talk to a manager. They are horrible, he called himself Martin. Tried to tell our office he was Vice President level. I have him on a recorded line for quality control. I told him our lines are recorded as well as FedEx. Then he said, he was not going to speak with me because he was being recorded. I told him we are all being recorded for quality control. This man should be fired.

I'm waiting on a package from FedEx and I haven't had any updates in 4 days now since January 18th. They have no idea where my package is at all. It's been saying is in transit. Really - in transit for 4 days with no updates and nobody at FedEx wants to help me find out where my package is after. The product in that package is over $50.00 and customer service is very poor too.

I ordered a Nikon D5600 camera from B&H Photo. Federal Express attempted a delivery but did not deliver the shipment because a signature was required. I contacted Federal Express and requested that they send the package to one of their offices and I would pick it up there. It took almost seven days for Federal Express to deliver the package to another Federal Express office that was less than two miles away. When I finally received the package, the shipping container was ripped, and the box containing the camera was also ripped. The camera and other equipment, fortunately, were not damaged.

FedEx is a really good company. They take care of your packages and they ring or knock on your door to let you know there is a package waiting for you. They make sure your packages are delivered to you and in good shape. They try really hard in rain or snow to deliver packages on time.

I use FED-EX for work and in my business and they got worse by delayed deliveries and holding package at a different location for the weekend instead of delivering it. I had issues with them several times, the driver not leaving the package so I had to call and have them reroute it back to me later that day.

Since 1995, we have tried numerous shipping firms for outgoing customer order fulfillment and have found FedEx to be the overall best solution for our needs. Getting there On-Time, reliably without damage and as instructed is our measure of quality and FedEx has performed flawlessly. Over the years, other firms have approached us, but their pricing was no better and oftentimes their overall presence (drop off locations) didn't fit our high demand, often-rush-order needs. That's why we use FedEx exclusively and intend to stay that way.

I have had a ton of bad experience with FedEx, but lately all my orders have been ridiculously quick. They’ve gone to bottom of the list to the top 2. The crazy thing is when I was having problems with them it was summer and no holidays. No reason for them to be late and the customer service was just garbage when I would call. On Facebook they would respond but give you a script answer for a reply and then not say anything else just to get you off of their page.

They are not as fast as UPS and for the past 10 years, my families have always received an item with a dent, or an actual type of hole where they slammed or dropped something heavy on it or they slammed the item on something else and put a big hole or gouge in it. Or sometimes they are half open and they don't care to take the time to retape anything!!! But there is a driver that is the most awesome Happy Guy! And not bad looking, some other ones are nice, and some just don't care to even look at you.

Federal Express provides good quality customer service. My products arrive in good shape and either on promised date or before. I have not to date have had a package misdelivered to the wrong address.

My package was suppose to be delivered on a Friday. It is now a week later and no one can tell me why my package is still sitting at the same location and no attempt has been made to deliver. Everyone claims it will be delivered the next day, but it never happens.

Horrible, I have always had a negative experience. They leave packages at your door without knocking or ringing the bell. I have gone to their facility to pick a package up, the employee was super rude. Then when I told her I was calling customer support she covered her badge name and walked away while the other employees covered for her and wouldn't tell me her name. I paid for overnight delivery, my package was supposed to be here Saturday, nope, then they tell me Sunday, nope, now it's Monday. I JUST got done with customer support with Amazon, apparently you can have a form filled so they will stop shipping your items through FedEx. If anybody is interested and reads my review. I hope to never have to deal with FedEx EVER again.

Received notification updates from FedEx. Was tracking my package perfectly at first. Yesterday morning, I was told that my package was on the vehicle and out for delivery. It was supposed to arrive between 8 and 11 AM, but it never showed up. At 5:00 PM, I tried to re-track it and the notifications said it has no delivery updates available. Waited until the following day before contacting FedEx. Neither the automated system nor the customer service rep was able to tell me where my package might be. They told me that they saw that it was supposed to be out for delivery yesterday, and then said just to wait, and that in three days they will have trucks out for more deliveries, and then I can see if it’s possibly delivered then. Not exactly the news I want to hear about a $600 snowboard. Terrible delivery communication, delivery accuracy, and non-helpful customer service.

I wish I could give them a good review as overall tracking was fine. It seemed odd that when delivery to Airdrie the package was taken to Red Deer. When my package was delivered they didn't even bother to ring the doorbell.