FedEx Reviews

If you can avoid them do it. The post office is much better, and cheaper. However, USPS doesn't accept items over a certain weight. I had to recently send an item back to a vendor only because it was delivered with stuff sticking out of the box. The box had been opened or became open, and the item was expensive.

I constantly tracking my package with FedEx because they always leaves the package at the porch while there's a lot of bad people out there who always want to steal your package. So while tracking my package all of a sudden I got a Delivery exception that says "Customer not Available or Business Closed" and a recommended actions that says "Recommended action:ell Door tag will provide the time and address of the FedEx location where you may pick up your shipment, and also indicate if another delivery attempt will be made." I was at home all the time waiting and not a single doorbell ring or knocking on my door. Well I guess FedEx needs to eliminate their lazy workers who makes their customers suffer.

So FedEx has a warranty on deliveries. I took the day off work because I had a scheduled delivery. I signed up for updates. I saw a FedEx delivery truck on my block at about 9 am. He drove past my residence and went down the block about 4 houses down. I figured he would go to my location next but just drove off. At 6:22 pm I get an update that they have the wrong address. I signed up for updates, it has the correct address. I called FedEx and the girl I talked to verified that FedEx does have the correct address and gave me a confirmation number and said she will contact the local FedEx. After some research I find out that this is their practice to getting around their delivery guarantee. Disgusting practice!!! Total liars. Now I don't know how I'm going to get my package because I have to work the rest of the week.

I don't know what's that mean in FedEx website to let customer manage the package how to instruct the package. It means nothing, I put a note where my package should be, but the delivery person didn't do as what I left a note for. I believed that delivery guy didn't even get out from his van or truck and just put on his screen, state the customer not available, but I was home waiting for my package. So dumb FedEx. Not to bother buy some things deliver with FedEx. Bye bye FedEx!

Worst Shipping service since Snail mail. FedEx has had my package for 15 days, then delivers the package to my post office which is the 16th day. Then the package is too large for the postal worker so the 17th day I have to drive 30 minutes to pick up package myself!! What's the purpose of paying to have shipped to my home. Worst service in the country.

Bad Treatment of Package and Awful Customer Service. I ordered my package over a month ago. When I contacted FedEx the first time it was to ask why my package hadn't arrived. I was rudely told that it was being shipped as a freight item (I wasn't aware that it was being shipped freight). Then when I asked why it couldn't just be dropped at my door in a box truck like my deliveries usually are, I was told in a very rude way that "That's not how freight works".

Have had ebay for 5 years now. I ship 10 packages a week. About 4 or 5 through FedEx. First time in 5 years I had to file a claim after thousands and thousands I pay to ship, pay for insurance etc. And I have been on the phone for 7 hours trying to get a claim filed for a $420 trying to get $225 back after 7 hours of figuring out nothing, all they can tell me is I have to wait until Monday morning. Are you ** kidding me. 5 years, 5 packages a week, 4 times a month times 12 months a year is 1200 package at roughly $25-$50 dollars. A package $36,000 dollars and I have to sit on the phone for 7 hours to try and refund someone's item that your company broke. Over 225 dollars out of the 36000 I have sent.

FedEx left me a note on my door saying there is a package for me. So I called yesterday and I told him I was going to pick it up. When I called this morning they said it's on the truck. So here it is 2 o'clock I've waited all morning the package did come but this is not for me or my address. I called the lady. Her name and address and phone number are on the label. I told her I got her package. I wanted to take it to her but it's big maybe it's a mattress. For some reason FedEx decided to write my name in my address on the label. Alongside with the correct name and address and phone number for the delivery. This person lives 20 minutes from my house.

Tracking a shipment from/to the opposite coast is like watching paint dry - or at the very least, watching yourself drive your own package, mile after mile after mile... It didn't occur to me (nor was I ever told) that the new laptop I had just purchased (and really had a need for, and quickly) would take a full 10 days to receive, from the day I paid for it. Sellers should NOT use FedEx Ground for long distance shipments - especially for a $20 charge to the customer. 10 days is absolutely unacceptable in this day and age, when we are so accustomed to 1 and 2-day delivery from so many online retailers.

I have used FedEx for 20 years - exclusively! - as USPS and UPS are so hopeless in South Florida. I will NEVER USE FEDEX AGAIN! After much research and questioning, I was assured by FEDEX reps that the 3-Day Ground shipment (it was imperative that it arrive correctly for my business) would arrive by the end of the 3rd business day. Now I've found out that it will arrive fully one week after shipment! I took into account the 4th of July Holiday and was still ASSURED by the representatives at the North Miami Beach facility that all of Wed/Thurs/Fri would count as the 3 days as I'd dropped it off on the Monday evening. They recommended I wait until after 6 pm so that it would not sit in a truck in the heat over the holiday next day. They assured me it would go out Wednesday and be in NYC by 6 pm on Friday.

I'm a 74 year old man with a heart condition. FedEx left a breathing device UNDER A TREE! About 100 yards from my house at the beginning of my driveway. A neighbor walking her dog brought it to my house. How many days had it been sitting there??? The lazy driver should be fired. Looks like the FedEx number is ** REF **... If any supervisor at FedEx takes their deliver seriously. I would like to be contacted if FEDEX ever sees this. I should note Amazon Prime has not problem of delivery to my door. Jeffrey ** Senior Citizen who can't always walk.

FedEx has a policy where they can just leave an item on a doorstep when no one is present as long as there is no signature required. This is both a good and bad thing. I've experienced on more than one occasion (both with FedEx and UPS) where they have done this. The problem was that they weren't at the correct address as 99% of the time someone is at home and have had multiple times where tracking shows item as being delivered (left at door no signature required) and there was no package to be found. It’s one thing to deal with submitting a claim for an item that is received damaged or showing as not having been delivered but it is a strenuous task to try and submit a claim for an item that shows was delivered but was actually never delivered.

I would rate this company a zero. I shipped a package from New Castle DE on 4/29 of this year. Showed it was delivered on 5/04. All that was received was 2 pieces of plywood. For next two months tried to find my content of package to no avail. Tried every one up to the CEO no one calls back. I was finally told that the contents were lost and there was nothing I could do. Again I would rate FedEx a big zero!

Anytime I order anything online I pray that FedEx will NOT be delivering it! Every single time this company has to deliver anything to me they will put that it's delivered before it's delivered, will leave a tag on the door as if they attempted to deliver but you've been home all damn day and didn't get a knock on the door or a buzz!!! When you call customer service they don't seem to damn concerned! My daughter has very important medication she has to take and I have been sitting at home all day waiting only to call the company the meds come from to be told that a attempt was made. So I call fedex to let them know that delivery guy never knocked on my door, not hit the buzzer!!! This is pitiful!

A PACKAGE (critical medicine) was sent next day delivery from AHG for a 10:30 am delivery. The package needed my signature. At 10:15 am I received an email saying that FedEx attempted to deliver the package but they were unable to get a signature. I waited at home for the package & FedEx never attempted to make a delivery nor did they leave a delivery attempt notice on the door. I called FedEx and The call was routed to Mexico. I asked to speak to a supervisor in the United States & was assured that the would do so. I was transferred to an international supervisor in Mexico. I asked again to be transferred to a supervisor in the United States. The supervisor in Mexico argued with me but eventually transferred me.

I live in a house with an address of 2A, unfortunately for me there is also a 2. These are the only two homes on my block. My packages never come to my house. And they are never recovered. I have spent hours on the phone, signed up for alerts, requested the side door delivery. Nothing works. Today I made a gigantic sign to put on my lawn. FedEx is awful.

A package was delivered to me that smelled of gasoline! It was overpowering and I cannot believe the driver was unaware of it yet he delivered it anyway. Needless to say the contents were unusable because of the stench and I never received the courtesy of a call back from FedEx's customer service.

The only few times I have used FedEx, it was not a good experience. They ended up losing one of my packages. They leave every single package in poor condition (open, ripped, broken, etc.). I even saw the FedEx guy just carelessly drop a package on the ground. AND they never put the packages by the front door... they just leave them in the driveway?? I will never use FedEx again! Horrible service.

I will never use FedEx again. I have called 4 times in the past 24 hours because I have been waiting on a package. I spoke with someone yesterday and asked if the package would need a signature because no one was going to be available to sign for it. The rep said no that there was no signature needed. I instructed that they leave it at the back door. She said that would not be a problem. She put all the notes in the system. Well today when the package was to be delivered it said it could not because no one was home. So I called 5 minutes after the driver attempted to leave the package. I spoke with customer service, and they called the base from where the package was coming from, and I was told the driver was still in the area, that he would return and leave the package at the back door. Well now it is 430 and just got home and my package was not there.

I was expecting a package for today that was on the truck for delivery at 7:35 am at 2:35 pm the driver decided for no reason he was not going to make my delivery and rescheduled me, I can understand if the item was not on the truck but it was on the truck for over 5 hours and I was told it was going to have to be delivered next business day which is not fair. The driver made the determination after only doing deliveries for 5 hours. I thought most delivery services work 8. The customer reps were very rude.

The package arrived at 03:00 local with plenty of time to be delivered today, the promised delivery date. Instead they sit on it another 24 hrs because they didn't bother to deal with it today, again the scheduled delivery day. Instead they invent a bunch of "special reasons" that they can't deliver on time despite being less than 5 miles across town. FedEx is losing market share to Buster Brown and it is easy to see why. The "Senior Rep" spent more time double talking me than it would have taken to deliver the item. Done with you FedEx.

Ordered a package on Ebay and paid the shipping fee of $289. I was given a FedEx tracking number, did not work. I called the shipper and was informed that it was FedEx FREIGHT tracking number. I plugged in the number with FedEx Freight and was informed a lift gate fee was going be added to the shipping fee, which I was going have to pay. In order to not incur a lift gate fee, I had to drive 3 hours to the freight building to get it download it. As I was coordinating the pickup, after being told they close at 8 pm. I called the freight location and they told me their ONLY certified forklift operator got off at 6 pm, but close at 8 pm. But I stop work until 5 pm, and they close at 6 pm, and are not open on weekends. I attempted to change the delivery location and the change of fee was going to be $900. I will never deal with FedEx again!!

If we were stay at home people we wouldn't have a problem but seeing that we have to work to be able to buy stuff it causes a huge problem. FedEx does not seem to care or have a system in place that keeps all employees accountable. Employee makes us drive an hour to pick up our package only to find out that the driver took it anyways. Employee tells us to come next day then says the next day we can't. Employee tells me to head home for 2 hours to receive package only to tell me the driver was never headed back to my home. I love Jesus, I am a good person, I've never yelled so loud in my life. Like there is no way a company can have so many employees who have no idea what's going on with the driver or package. Having my husband and I driving around town, missing hours of work, days of the run around to get a package.

To make it short and sweet, I placed an order on the 25th of June and it was shipped out the same day. It was shipped with FedEx from LA, California to Midland, Texas. The parcel sat from the 29th of June till the 2nd of July in the FedEx hub in Dallas when it finally got moved on. Today we have the 4th of July (a Holiday) and it is still not here. That shows the dedication to the customer of FedEx because it takes them twelve or more days to deliver a continental shipment. I had prior bad experiences with lost shipments, late arrivals and boxes that were not opened by accident (:-/). I would not recommend this utter garbage company to anyone!!!

I've done business with FedEx for a couple years and I've NEVER had an issue sending a box, that I wrapped. However, today I walked into the FedEx office in Thousand Oaks, CA and was told by a young lady: "We can't send this package... unless we open it up, and box it ourselves!" I told her I had NEVER had to do this when I dropped off packages at the Canoga Park, CA FedEx office. She replied... "I can re-box your item and send it... but there will be an added charge for that." She then showed me photos of mangled boxes with rope, strings and paper hanging from them. I told her "I did't use any ropes or strings and the paper had been affixed to the box VERY firmly." She still said it would have to be re-boxed.

It should the options of no stars! I have been having problems with FedEx in a while! Not only they deliver my packages open, yes OPEN, not damaged, OPEN, they also leave it at my front door. My front door is a corner. There are people passing by all the time! A week ago they delivered, they say they did, at my front door, and guess what?! I have never seen the machines! Since it was a very expensive purchase it has been difficult to receive a refund. We are putting cameras at our both doors and we are gonna catch them and sue them! We already have many, many pictures and complaints that are not solved with them and I will not rest until they hold responsible whoever is opening my purchases. They need to offer us a better service. If they cannot, they should close their business down!

I ordered a boxed mattress through Amazon, to be delivered today. It arrived at the facility 3 am. It never left the facility. I called 3x to make sure it was being delivered as promised. At 6:00 pm called to see where the hell it was. Agent told me the delivery guy never took it off the pallet.

Over 2 weeks ago I shipped some notarized time-sensitive closing documents for the sale of a home from London to the US using Priority Express International. The envelope arrived at the FedEx processing center in Memphis 2 days later and then poof - went off the radar! The online tracker started showing the arrival date as pending with a "No scheduled delivery date available at this time" message. After multiple calls to FedEx, being told the package is in customs and I need to wait, patiently waiting for over a week with no updates until they finally admitted there is a problem, having an investigator assigned to find it who didn't even follow-up properly, sending them copies of my documents on their request even though the documents should be in their envelope and I think it must break some privacy laws, and generally given the run-around, I was finally told they were indeed lost after over 2 weeks.

I have talked to numerous people today from your company and what lies. The first person told me she never heard of a lost package. REALLY. You had the package less than 24 hours and that is where the tracking number ends. Find my box!! You have all my messages through your Facebook page.

I have been shipping my product for over 5 years. I have shipped nearly 10,000 packages. All of my packages are double boxed and reinforced with kraft tape. After a package spent an exceptionally long time in Lenexa, Kansas, I called FedEx to help track what was going on. I received a call from a manager in that department that claimed my box had been shredded by a belt and that it had been damaged. The package continued on its way to California nonetheless, where the destination facility decided to return the package to us. I called to complain saying, "It's already at the destination, just deliver it, don't return it to us all the way back in Chicago if it's damaged!" They claimed that "because the box was damaged, we cannot deliver it." So why didn't they return it to us when it was in Kansas?

I bought an air conditioner through Walmart and it was $112.00 and FedEx dropped it off with a hole in the back and parts missing! Walmart and FedEx are horrible! I got to cancel it but why do I have to wait a whole day because they don't know when they will be here to pick it up! Fix this yourself! I didn't cause the problem.

Thank you FedEx.

We ship packages using Postal Service, UPS or FedEx. The worst shipper is FedEx in Customer Service, handling of packages and answering questions. We ship about 25 to 30 packages in a month with FedEx and about 10% of the packages get damaged. The claim process is also very complicated, we feel like not to even file claim, sometime it is not worth of our time. Most of the time we ship through Postal Service and we are very happy. We will not recommend FEDEX to anyone as a preferred shipper.

On Monday June 19 I ordered and paid for shipping to get my item quicker. It was to be delivered Friday June 23. It arrived at the hub 50 miles from me at 12:30pm Wednesday June 21. Did not receive it on Thursday June 22 but tracking said it would be delayed till the next day. On Friday June 23 I still did not receive my item. Once again tracking said it would be delayed till the next business day. Sometimes they deliver on Saturday June 24 so I waited to see if it would come. It didn't so I called customer service. I was told they had had mechanical problems.

Everytime I go to their website on an alert it automatically goes to Spanish. When I try and select English it starts cycling like a broken link. I then asked for them to allow me to pick it up at a location to prevent further delays in the shipping process. I called them on the phone and they said that it would be shipped directly to a local FedEx site. I then found out that the packages were actually being sent to another location and then a third location before coming to my site. This shipping issue has cost me thousands in lost time. UPS and USPS have always been very reliable. FedEx has lost its ability to be a leader in the shipping industry.

I've never been this frustrated with a delivery company!! Purchased 3 items from a major warehouse chain. 1st 2 orders came within 24 hours of purchase. Email from FedEx said my last order will be delivered end of day as the first 2. Never came. Then received another email staying delivery unknown! That status stayed for 2 days. Now I received yet another email stating there's an "exception" on my Delivery! When I scrolled down to see what that meant what it said was my package is undeliverable because no one was home when they tried to deliver!! That's a bold faced lie. I'm home recovering from major surgery, so yes, someone was home!! It appears some driver didn't want to deliver so wrote in that no one was home, which by the way, is a package that could have been dropped off!!! Calling complaint department ASAP! THIS IS RIDICULOUS! Stick with UPS!!!

A small package of blade bearings was shipped via the most expensive and fastest freight available on FedEx, from the ** plant in Torrence, California to the ** shop in Campbell River. The small package was picked up Tuesday AM at the California plant, and never arrived until Friday afternoon at the Campbell River hangar. Those bearings were supposed to arrive Wednesday, or Thursday at the very latest. Now that the package is hopelessly late the blade assembly could not be completed, and we are stuck in Campbell River over the weekend until Monday. What a waste of money paying for fast priority air freight!

DO NOT USE fedex "2-day" shipping! They're super unprofessional--from the drivers to customer service. Fedex claimed to have dropped a package off for me on a Friday yet every time I called they expressed REPEATEDLY that my package wasn't even in the system. Finally they find my package and they made note of the fact that when they recreated my label they omitted the apartment number. So, my package had no apartment number on it, hence the driver didn't know where he was taking the package. The driver swore he dropped it off but like I said there was no apt number on the package so there was no way he dropped it off.

They are the worst! They have been leaving packages at my house that are addressed to the neighbors for a long time. They are bloody shameless. It probably saves them about a minute since my entrance is bit more convenient to leave packages. This is what you get when you have mafia controlling a business without any meaning competition. Horrible!

My son ordered a package from Amazon for arrival 5/3/2017. The order was for a roof rack for his truck, and for some reason the package was shipped to the card billing address (family home) versus his physical address (military) in a different state. Two packages were received at my home, and I used FedEx to ship the packages to the base where my son is stationed. I shipped the packages on 5/16/17 for expected delivery on May 22nd. The smaller of the two packages was received (adapters for the roof rack), the larger package (roof rack, crossbars, connectors, hardware and instructions) was not received. Upon reviewing the tracking report it appeared the package was hung up at the Tennessee FedEx facility. I contacted FedEx and was happy with the service I received in attempt to locate the package.

My teenage granddaughter picked out some clothes and boots she wanted for Christmas from Forever 21 and I ordered them (her gifts) and paid online, to be delivered 11/28/2016 by FedEx. Knowing I would be on vacation that day, I requested the package be delivered to my office. Our local news station was advising viewers to have their packages delivered to their jobs because of so many thefts of deliveries from front doorways. I alerted everyone at work, as I had several deliveries coming (UPS and USPS). As the packages were delivered, they were immediately locked in my office. When I returned from vacation, I checked the packages. All were there, locked in my office, with the exception of the 15# box that was to be delivered by FedEx. I checked with all the employees and no one received a 15# package from FedEx.

The driver stated that nobody was home. My wife and I both saw him pull into the driveway. Backed out and delivered my package somewhere else. A signature was required. They took it to the first house they came to and got someone unrelated and didn't know me to sign for my package which was electronic equipment. When I called the third time they gave me the address where it was delivered and told me I could go find it. When a package requires a signature they can give your package to anyone anywhere who is willing to sign for it. 7 days later I still do not have the package and no call backs for the third time. You have no recourse and no means to address this to any management. Calls are forwarded to a " customer advocate". FedEx is not customer oriented and doesn't care about service after they throw your package over the wall.

On May 24, 2017 I drove to FedEx on Barrington, Schaumburg and wanted to return a package received a day before through FedEx and thought I have to use the same carrier but that was a big mistake. The clerk wasn't professional at all. After she was done with the customer in front of me and I was the only one standing there, she left wandering in the store and doing other things and coming back later with no excuses.

I ordered a package at the end of May, waited for a week and it never arrived. Tracked the package and it was listed as pending. I called FedEx only be informed that they lost the package and it would take 14 days before they would contact the seller and inform them they lost their package so that I could have another one shipped out. I needed the items in that package much sooner, so I called the seller and they were gracious enough to send out another package (mind you the item in the package cost me around $300).

I'm not that big in spending my time in writing reviews but enough is enough. I understand what SmartPost is... but is it really SMART to show my package on FedEx tracking as being in my city with delivery day being Monday. Today is Monday and to my biggest disbelief last tracking info about package already being in my town that was there all weekend long disappeared. Now it shows the step with neighbor city that was before mine and date being changed to Tuesday. FedEx lies to customers and changes info about their packages in its own convenience in addition that foolishness they have no shame to call SMART. Never ever I'm going to use their service or business that uses their service.

Very Poor customer service!! Call and call they're giving me the runaround. They never delivered to my house. Saw the delivery driver once he said he could not find my package. Never came back. I was tracking my package. It said it was at the Carson FedEx. Call them to deliver to their Inglewood FedEx for pickup. They still did not deliver. It's been over a week now.

Item I ordered was to be delivered on 6/9 never showed. Waited till 6/12, contacted FedEx (online chat), assured me it would be delivered on 6/13. Again no show. I have contacted them every day since it is now 6/17 and now their online tracking says it has no scheduled delivery date. They will tell you any lie just to get you off the line. Worst customer service ever. They should close their doors and leave package delivery to the professionals USPS, UPS. I will never deal with FedEx again.

Setting up account for FedEx Delivery Manager - I'm about ready to punch a wall! The verification step is a JOKE. 4 times in a row it asked 1 or 2 questions with no correct answers to choose from pertaining to my life. And you have to get all 4 correct to proceed. The customer service rep said "just guess." What a disaster. It's as if they don't WANT you to sign up for it. I guess they don't want my business as well. I am so flabbergasted by the way this is set up - it's almost creepy. If you are reading this, FedEx, you better CHANGE how you are doing this or you will lose tons of customers. You just lost me today.

All numbers lead to the same English impaired workers. I had to spell "mountain" 3 times for one employee. After 3 different attempts to communicate with 3 separate fellows. I insisted on FedEx management. I finally was transferred to a nice woman who easily took care of the issue. It's a nightmare calling customer "service".

FedEx received my package on Jun 12 in a city that is 2.5 hours away from my home. That's a driving distance. According to them they are estimating the delivery to be on June 17! It would take 5 days to deliver that package that is 2.5 hours away!! I'm just wondering why they are still in business. They are way slower than USPS and UPS SurePost!!! If the shipper used any of those carriers, I would have received it today "June 14".

I paid nearly $250 to ship 4 items and they all arrived broken. FedEx packed the items and everything? The driver must have thrown them off the truck to get them to break this badly. And of course, NO REFUND of shipping costs or compensation for the broken items. Manager of the store that I shipped from said she can't refund the costs.

I had an item made in China that is very lightweight. They are called clamshells used to hold pans of pressed powder for my cosmetic business. They are not made in Canada so I had no choice but to order from China. The freight forwarder quoted $320.00 USD to ship the four boxes weighing 29 kg by FEDEX. The supplier asked if I wanted to use my own FedEx account for the shipment and so I assumed the price would be the same. All arrived on time but my invoice was for $1,562.03 CDN for the exact same shipment! I am so furious I want to tell everyone how unfair this is. Even if I convert the $320.00 USD to CDN funds at 40% it is under $500.00. I am now having a dispute with the invoicing department.

My package is less than 8 hours away and FedEx keeps pushing the delivery date further away. I called them and they said the tracking number is incorrect but it works on my end. I think they lost it and don't won't tell the truth.

I ordered an air conditioner on 5/19 through an Amazon partner. FedEx received the package for shipping on 5/24 and by 5/26 it was in the local office in Williston Vermont. Tracking indicated they put it on a truck for delivery on 5/30. It is now 6/11 and I have called 5 times to see when it will be delivered. The FedEx customer reps say they will call the local office and then tell me that will call back, or that the package will be on a truck the next day. Neither has happened to date. One customer rep called the local office and then told me they are short on drivers and that there is no estimated delivery date. She then marked the shipment for local pickup without my approval. At this point, I now plan to drive the 40 miles to pick up my air conditioner cause I now need it. This is not a FedEx dream... It's a nightmare.

I was very disappointed when I placed an order for some house and beauty supplies. I could not choose a different delivery company. Our package got stolen right after it got delivered to our house. My husband was home and waited for package to arrive. FedEx delivery person DID NOT ring the bell when he/she delivered our package. Other delivery companies we used would always ring the bell when they drop off packages at the door or garage. Online it said that package was dropped off at front door. DID NOT happen. Delivery person left package by garage door. He did not bother to go up 4 steps to the front door to leave package where it should be.

My shipment was picked up April 11 in Australia. To date, it has not been delivered. I believe FedEx has lost it. I emailed the CEO at the FedEx head office, expressing my disastrous experience with Alex **, a FedEx employee who never returns calls, and with FedEx overall. I got a phone call from a Silvia ** at the CEO's office, promising to look into it. She called to say that the FedEx merger with TNT was resulting in 'chaos', that she had called **'s supervisor "Bridget" to follow up and find out what was happening. She didn't call me back so I called her and Silvia said "Bridget" had called while she was away from her phone, but that she would follow up.

Fedex SmartPost is not smart at all. In fact, this service is disorganized poorly planned, and poorly executed. I have been waiting for a package from CA to TX for over 10 days. My package was right up the street at Houston Fedex center but because they team up with USPS they took my package four hours away to Dallas. Fedex SmartPost is wasting time and resources to shuffle my package around. I did not receive my package by the delivery date. Whats the point of tracking your package if the company has no idea how to contact the truck drivers directly.

Yesterday, 6-8-17, my child and I were at Boise's FedEx on (271 on Milwaukee.) I am a business owner and I come here often. This was the worst experience ever. This complaint is about employee **. Yesterday was the third time employee ** harassed my child. Let me tell you about yesterday, first. Yesterday, 6-8-17, I was working on the computer while my child was being a normal child, looking around, searching for greeting cards and discovering. What I witnessed, three minutes after I placed my behind on the computer chair, was unbelievable.

FEDEX is totally incompetent!!! This current order has been riding around in their truck for 3 days on the excuse they couldn't find my address. I posted a sign on my mailbox directly above the clearly visible street number on the post "FEDEX" with arrows and directions on [OMG] how to "navigate" my driveway. While I was posting that sign 2 FEDEX trucks whizzed by and totally ignored me POINTING to the sign!!! In the past I have actually had to chain off portions of my drive so they couldn't leave without delivering the package. I Literally had to "TRAP the TRUCK". They seem to think their job is to post "can't deliver" notices on doors even when I'm only 50 feet away as they make a sneak drive through even with big signs posted "FEDEX, LEAVE PACKAGES HERE". I post signs "Honk Horn for Attention". The horn is nearly silent. They won't even wait 30 seconds for me to get to the truck. It's "Meep" ZOOM away. UPS never has a problem.

FedEx may be good for big business, but it's horrendous for small business. I scheduled a pickup, but the package was not picked up. When I called, the person said "sorry, it hadn't been "scheduled"." Fell through the cracks. I asked her how that could happen with an automated computer system, but got no answer. She then scheduled it, and it was picked up, for delivery the next day. When I tracked it, I found "No delivery date scheduled." Another call, and I was told that a "complaint number" had been initiated. Later, I got a call from the local distribution center, saying that the package was lost!!! Apparently the shipping label fell off, and no one could locate the box, even though I described it.

I was supposed to receive my package on June 6th 2017. When I tracked the package, it showed "Refused by Recipient" and is being shipped back to the shipper. I called up FedEx customer support and asked them about the status. They claimed that it might be a mistake and promised that they'll make another delivery attempt. On June 7th 2017, when I tracked the package again, it still showed me the same status. So I called them again and got the same promise again. When I mentioned that I can go and pick it up, they said that the package is already out for delivery. I also asked them to leave the package at my door if no one answers and gave them my phone number to reach out in case of any issues.

I just watched the FedEx guy throw my new furniture against my house and crack! They totally are the worst delivery company out there. He could not of been more reckless and obviously doesn't care about the work he does.

On May 23rd, a package from Walgreens was due to be delivered in the early evening. It rained all day and into the evening. The tracking post indicated a 6:11 pm delivery to my door, but there was no package. I called to have the package located. I did not hear back but later a neighbor notice a box by the street, unprotected. The neighbor brought the package to my door. Coincidentally, I noticed that UPS had delivered a package to my neighbor's door and placed the package in a plastic bag. I placed another call to FedEx and asked to speak to a manager. My basic question is: What is FedEx's policy regarding rainy days? Two weeks have passed; no call from management. Here's my brief conclusion: UPS cares enough to get the package to the consumer and out of harm's way, FedEx does not.

Well my package was due to be at my house on the 3rd and I went to go see if they may have dropped it off and when I got downstairs and the FedEx driver was driving off and did not leave a note on the door or call my house to find which apartment was mine. When I called FedEx about what happened they told me that they would make sure that I would get my package before the end of the night so I waited and nothing came. And the worst part is I paid for overnight shipping. FedEx is the worst.

I am from Sydney, Australia. I stopped using FedEx a long time ago, they are really crap in Australia. I got far better service with UPS here. However I purchased a watch as a gift from the USA, I checked the shipping time before that. As I am leaving home to Melbourne the delivery time was so important for me. Unfortunately, the seller used FedEx to send the watch.

On May 12th, I went to FedEx to send a package from Miami to Chile, and one of its contents was a makeup foundation. So I asked the man who attended me if there was any restriction on sending cosmetic products to Chile, to which he answered me that there wasn't any problem at all, and that the package should be arriving to its destination on Monday the 15th at 6 pm. But so big was my surprise when I hear that instead of delivering the package, Fedex left a note saying that they regret to inform that the package was being held because (cosmetics) needs a special permits (authorization) from the Chilean Ministry of Health to get into the country (because it is a restricted product) additionally to have to pay multas.

One more terrible review for Fedex. I was home all day, hovering by the door, but still they claim no one was home so they couldn't deliver the package. Customer service was useless. Apparently no one works at the distribution center where my package was shipped from, so they couldn't get in touch with ANYONE who would know about my parcel's status. Still, they tell me that my package will most assuredly be delivered before 2 PM the next day. 3 PM rolls around, package is "on FedEx vehicle for delivery". Once again, customer service is unable to contact the distribution facility or the driver, despite multiple calls. Guess I'm just out hundreds of dollars then? Is this an actual company or a complex, international scam?

When I received my package it wasnt delivered on time. This was last week. 3 days later called the cust service lines and was given the runaround. I wont use them again. Was a lot of money and saved using the USPS. Same services lower rates.

I had requested a package that was due for delivery to be re-routed to my work address for it required a signature. I paid $5 and received confirmation that my package would be delivered as expected. I then began receiving notifications that my package was in route and on schedule and to be sure to that someone was going to be there to sign. On the day it was due to be delivered I received the same confirmation that morning, however the second notification was to notify me that my package was not able to be delivered because the business was closed and a tag was left on the door. I was mortified! My office was clearly not closed and FedEx never made any attempt to deliver there.

FedEx updated one address and managed to screw up the delivery 7 times, unable to deliver and instead of taking responsibility for the issue said it was our fault. Though we had been repeatedly telling them the exact same information. There was no offer to expedite or to provide an alternative, instead each and every agent of the half a dozen or so had the same dismissive attitude and could care less that they had made mistakes or delayed us. The issue is still yet to be resolved and at this point, I have a hard time believing they will actually deliver it.

I have called since 7:00am to confirm that package would be picked up. I stayed home only for the driver never to show-up. I have called every hour on the hour only to get the runaround. I am so disgusted by their lack of service. I even confronted a driver delivering a package to my neighbor and he refused to take my package. This is insane. The level of runaround is crazy.

If you are using Bodybuilding.com to order your products, please do not use FedEx. Here are the reasons why? If you are getting discounted products from the website, while paying the customs in your country they will use the full value and calculate the customs on that. FedEx representative will not contest with Customs person on your behalf and you will end up paying more. There are a lot of additional handling charges by FedEx which will be required to pay along with Customs charges. If you are living in a non-metro city, FedEx might come back and ask you to send few additional documents to deliver the product in your state and believe me that is a lot of work. As you know how Sarkari things work. The final option will be for you to go to FedEx main warehouse and pick it up yourself. In nut-shell, you will end up waiting for over a month, will pay extra and a lot of pains in follow up. Not worth it.

I have called and spoke with multiple people day after day in regards to a volume freight shipment and have been lied to over and over about where the shipment is. Worst shipper ever and customer service is beyond the poorest with this company. Do yourself a favor and avoid them like the plague.

The worst customer service! They lost my package. I tried to call 10 times. Every time they have a different excuse. They said, there are no guarantees for international services. So sad I did not know that before.

I shipped my package on Friday, May 19th, 2017. I knew that they wouldn't pick my package up from the drop-box over weekend, so I waited for the weekend. I called FedEx customer support on May 22nd about not being able to track my package and they said, "Give it a night, try again in the morning." After then, I called them twice a day to know about my package and all the time they get away with excuses. I've never been treated like this. Nevertheless, the package was containing $1030 worth of a laptop and $130 worth of warranty card. I am a college student. And I cannot afford this loss, and I was returning this package to the company where I bought from.

I ordered a mattress from Walmart.com to be express delivered to my home because I was moving. I ordered the mattress on Wednesday and it was suppose to be delivered Friday, with Walmart's 2-day shipping and plus express shipping. As I was tracking my package with FedEx it said that it would not be delivered until Tuesday the following week. I have never ordered anything from Walmart.com before. Once I saw that my mattress would not be delivered until Tuesday I became furious! Why on earth would I pay express shipping to have my package delivered almost a week later. I usually order through Amazon.com and I never have an issue with the delivery. I would not recommend FedEx delivery to anyone. Never again do I want anything ship with FedEx. I was highly disappointed.

FedEx has a lack of quick expedited complaint service when a claim or taking responsible action when they lose a parcel by guessing when they had re-boxed it and sent it to another corporate giant Whirlpool Corporation, which they also didn't care either from what I was told. I have insurance on this 130-lb box that vanished from screen on April 27th, 2017, enroute to Chicago hub. Tracking info **, it's now May 28, 2017, and I get a weekend cookie cutter response (still under review), with I'm sure no follow up, I also left Fred Smith the CEO a message, he likes to hear from us so said, let's see where this one goes.

I forgot my phone at home when I went on vacay to Cancun Mexico. I had it shipped down to me, two day delivery for $97.16. It was finally delivered in 7 days, just after I checked out for my flight home. My phone is still sitting in the Cancun office. Dozens of phone calls and emails to their rude, dishonest, incompetent customer service team has gotten me nowhere, I sit and wait. One woman even had the nerve to tell me I had to pay to get it shipped back to my home. I'm an idiot for making two mistakes, 1) for forgetting my phone in the first place, 2) for having it shipped by FedEx. FEDEX SUCKS!

I ordered my daughter's birthday present from Amazon. Amazon is amazing... However if it does not ship UPS and comes by FEDEX there is a problem every time with the delivery. I checked my tracking # today and it was out for delivery to my house so I rechecked the delivery online at 4 and it said my package was undeliverable because I didn't add my apt #... I live in a house! So when I called FEDEX they said it would be here by 8 pm today and they apologized. Nope didn't show up at 8 pm either! So then I called back to FEDEX CUSTOMER SERVICE and the lady said it wouldn't come until Wednesday now. I asked why and the answer was "Your package was probably the only one going so far out into the country where you live so the driver was probably too lazy to come out there considering it's a holiday weekend and they wanted to get off work early... There is really no excuse I could make for you ma'am, sorry"

I am in the middle of a delivery nightmare. I had a package due to arrive on Wednesday. Although there are three adults here and we were expecting a package, we all miss the door bell. The door tag number was not registered with FedEx but after a phone call with tracking number I was told it would be delivered Thursday. We all had door duty --- but the package was returned to the hub undelivered -- same story Friday -- same story Saturday. After numerous calls I was told they were sorry over and over again. Now I am told they will open a case and get back to me next Wednesday. Really!!! How can they stay in business. They are expensive and slow. Many of my FedEx shipments are send to my local post office and then delivered by USPS.

I ordered something from Signals 5/15/17. I hit the tracking button and Fedex says my package will arrive on 5/23/17. I think, perfect! That's my Dad's birthday and his gift was in this package. Anyway, nothing arrives on 5/23/17 and tracking now says I'll get it 5/26/17. Nothing arrives this date either. I check FedEx tracking and the package arrived in CA where I live on 5/20/17 and then it goes back to other states and landing in OH where it was originally ordered. I call FedEx and they say it's on its way back to CA. For some reason they can't tell me why it didn't stay in CA since it's already been here once. Makes no damn sense!!! Anyways, I'll never order from Signals again or use FedEx. I won't even go into a FedEx store. They'll have to drag my cold dead body to that place.

Ordered a package off of Etsy which was sent via FedEx. Fedex cleared the package through customs and billed me for $15.96 without my consent or authorization. I received a few letters saying I owed them money but didn't deal with it right away. I recently received a collections notice from NCO Financial Services Inc telling me I am in collections from Fedex for a charge I have never authorized and my credit score has been greatly affected. Further packages delivered through Fedex are extremely difficult to collect. They only deliver 9am-5am Monday-Friday and their stores are only open to 6PM. Like most people I work so to even pick up my package I have to take time off of work. Will never ordered anything through them again.

I run a photography business and needed to order new light reflectors. The FedEx shipping site said it would arrive 5/24/2017. FedEx tracking has had my package in one location for 4 days! So I called today to see if they could find my package. First they told me I should check USPS for information. Well USPS has no record on my package. I called FedEx back. They promised me that I would get my reflectors when the mail came.

The delivery of medication was arranged by the pharmacy to arrive today and be left at a designated place at my address. Around 1:30 PM, I received a call from the pharmacy that Fedex had returned to their warehouse with the package. I was asked if they had rung the bell. I said that the bell had not been rung. I was asked if a door knob hangtag had been left. I said no. I was home all day and no attempt was mail to deliver this very important package to me. I was asked if it was okay if the package came tomorrow. I said I guess so. What was I to say? I called Fedex and asked to file a complaint. I was given a case number. I later got a phone message saying the package was already back at their facility and it would be delivered the next day. What nonsense. They made zero attempt to delivery it today.

Case #** May 10, 2017 filed claim for 2 boxes lost. FedEx delivered wrong location and cannot find it. FedEx solution: cannot find package and ask us to file claim through sender and we filed claim but still no response. Case #** May 22, 2017 filed claim for 10 boxes for FedEx delivered again to wrong location. These are shipments needed urgently and paid air freight!!! FedEx customer service does not tell us when it will happen. Now we lost orders and customer because this stupid mistake, I think someone is stealing merchandise. Has to investigate if FedEx drivers steals package or not.

Dealership overnight shipped temporary plates, to quickly replace expired ones. It is now three days later and I still haven't received my overnight package, and I still can't drive my vehicle. I should of driven to the dealer. Why does anyone use this service? Plus when I order parts online too often the parts are shipped FedEx. I ask that the parts be placed in the watertight box on my driveway. There is even a sign on the door asking for this, and notifying that I'm a hearing disabled Veteran, yet FedEx will not do this because the customer (That is the shipper) has to request it, they, that is FedEx doesn't give a rats butt about what I need or want, I'm not paying for the shipping.

FEDEX flat-out lost (so far) an International Priority Envelope I sent via a 3rd Party Shipper. After 6 Days the Tracking Number, which the 3rd Party Shipper assures me was "scanned-in" still does not exist on their computer system when I call their 1-800 number. The Tracking Number only showed up on their Website AFTER I submitted my Online Claim, and the Status remains "Pending/In-Transit." The follow-up E-mails I send all get 'canned' auto-reply mail; what I am trying to do e-mailing them is simple: provide them with enough information to locate the envelope - full details as I have them; and poke them in the direction of doing something about the situation which they do not seem set-up or inclined to handle.

FedEx tracing dept staff promised over and over I would be informed about the status of my international package, but repeatedly failed to contact me. Staff were poorly trained and curiously read messages and prior records out loud over the phone while I waited-- as if they were unable to read silently. Many of them were poor communicators, speaking unclearly and too quickly to be understood. Customer service at FedEx is terrible and staff are barely able to communicate and make promises about follow up that are never fulfilled. Their communication with the customs officials in foreign countries is also poor. Sending an international package by FedEx is a terrible experience.

I had a package that was supposed to be delivered on Friday. I finally got an email saying that nobody was home to sign for it. That is a LIE! My wife was home all day. The next scheduled delivery was for Saturday. At 4PM I checked their site and at 3:59 it was supposedly attempted to be delivered but was not done. Neither day was a notice left at the apartment or the rental office. The rental office said FedEx was never there.

We have a heavy package and mentioned them to deliver at home, according to updates I got from FedEx that delivery is expected today, I was waiting completely at home without going out to my kid's school. The lazy driver left the package at lease office without leaving a door tag at home. Because of my health reason I want them to deliver directly at home. When I spoke to FedEx customer service they say that they can send a message to driver but cannot guarantee that heavy package will be delivered home or not. The local terminal people should have the driver's contact phone number and talk to them. But here they say "we don't have any contact information of driver". It's not at all satisfactory. When driver has chosen a package delivery job he has to fulfill it with truth. Just don't lie. That door tag has left in front of door.

All I wanted was delivery of a toilet from a company called Zappy Sales. I placed the order through Amazon. Unfortunately, the company used FedEx for the delivery. FedEx requires I be home to sign for the delivery when it arrives. I could not be home because I work. There was no way to tell FedEx to release the need for a signature. I have to go to the FedEx office and pick the toilet up and bring it home myself. Not only was there no way to release the home signature requirement but the FedEx website is a nightmare. Horrible. I have to see if FedEx is a government organization. Only the government can be so lame. I have always used Amazon. After this experience with FedEx I will try not to use Amazon.

I ordered a package on a Thursday. Was told expedited was 2-3 day. Package should have come on Monday or Tuesday right. They do not count the pickup date in that 2-3 so the package will not arrive until Wednesday. Almost a week after ordered so why pay expedited. The package according to tracking has been at the sort facility since Sunday. I offered to come pick up. Cannot do that only can be delivered on Wed unless shipper wants to call and change shipping services. Should be held more accountable. I live at a UPS hub. If I find something is in my city I can call and go pick up at sort facility. Why can't FedEx? They would rather piss off customers and leave the package sit so it goes out at the very last possible opportunity instead of moving it on out. Heaven forbid we underpromise and overserve to win and maintain customers. Let's put off today and wait and do only when we have to do.

I bought a computer that is shipped by FedEx and they are so slow. It has been 7 days now and I have not got it. When tracking my package it moved twice in two different states to different hubs and now three time in my state and tried calling and can't get through to anyone in Utah to pick my package up. UPS is much better.

My package has been sitting at their local shipping facility for 4 days and they refuse to deliver it until the estimated date of delivery! They even loaded it on a truck the first day and it said it was out for delivery, then took it back to facility and won't deliver now! FedEx... YOU SUCK!!

When speaking with customer about the delivery time of my package. I received three different answers. So far, FedEx has proven itself to be disorganized and dishonest. I wanted to arrange pickup for package for Friday. Customer service said package was in the pod at warehouse and they don't sort that on weekends. It was FRIDAY. The first agent just hung up on me. And pressed the mute button on and off and then hung up. Today Saturday 13, customer service agent told me that it was moved to the local FedEx store today. And then placed on their delivery truck after it was placed in the store. I said "Okay can I go and pick up there at the store." "No, the store is closed today."

FedEx lost my package. Tracking said it was delivered and signed where I wasn't even at home. I called and they said they'll investigate. Few days later it was again delivered to someone else according to FedEx tracking. And I called FedEx many times but they never found out what happened to my package. During this incident I got only one door tag although FedEx tracking says delivery was attempted at least 3 times. Horrible customer service and questionable delivery attempts. I wouldn't use FedEx if I had a choice.

I recently trusted FedEx and Pakmail to pack and ship a wedding gift from my brother. It was a custom painted ceramic bowl. I was never asked for the value of the item. When it arrived, it was broken in half. I submitted photos of the faulty packaging and the invoice for the bowl which my brother gave me. FedEx only refunded 1/5 of the total value and wouldn't even reimburse the $45 they charged me in packing supplies.

I have this month alone bought from two things from one online store. And one thing from another... first of all they always say in their report they did not need my signature so they set it by the front door. No I have a long huge deck porch and they set it way out on the porch and do not knock or make a sound even though it was pouring rain. By the time I see the box it is mushy and I have to go out in the rain with a dry box and carrying like a set of dishes in a few at a time... even the inside boxes were mushy that time. Whereas near the door it would not have gotten that much rain. Or knock on the side of the house and leave so I know it's there.

These pros can't do anything right. When getting my phone back from being repaired. They added one digit to my address. Well FedEx did not even try to deliver it. (I know cause that day no FedEx trucks came to my street.) Just put on the tracking that it was not deliverable. Same day I called FedEx and the mobile phone company. The mobile company even called FedEx to change the address. So knowing that the address was wrong and told that by the shipper on Tuesday.

This is not the first time I have had a problem. I just never wrote a review about the other times. They emailed me and told me that my package would be here yesterday. I made plans. Then when I call them back they said that they would put a time frame of about 12 o'clock noon the following day. Then they called me and told me around 1:30. Never received it until about 3:15. They should not be sending them emails out if they can't meet the deadline. I'm not upset at the drivers because they're just doing their job. I'm just saying "Do not send those emails." So that's why I put the heading of management.

I often have deliveries coming through UPS and FedEx. When UPS gives me a delivery that has to be signed for they never fail to show up as they say. I have had notices from FedEx of the day that a shipment would arrive, reminding me that someone must sign, and then the package will be delayed up to THREE DAYS from the original date. I ask vendors to not ship to me FedEx, but FedEx manages a small percent of savings by having contractors manage deliveries rather than UPS. I'd rather pay more for reliable service. Planning my day based on having to sign for something is a bit of a waste of time. Planning that day just to have FedEx waste it and having to wait another day or three is more than annoying. I may have to stop buying from vendors who use FedEx. Terrible service. Today's complaint is based on the third shipment in one week where this has happened. Frustration does not begin to describe.

I have dealt with FedEx pickups twice now and both times it was a nightmare. I tried to schedule it online but their website is a never ending maze requiring you to enter no end of information to create an account just to get a one-time pickup. When they asked for credit card information for a prepaid label I had had enough and decided to call customer service instead. When I finally got ahold of someone I could understand about three words. I asked her to repeat as I could not understand her and she hung up on me. I had a similar experience around Christmas with a pickup. The first one scheduled never came and the second scheduled came on a different day than I was told. Ridiculous. What a ** show.

From this day forward I will not order anything through any company that uses FedEx. If they don't offer an alternative shipping company, I will find an alternative company from which to purchase. First, my computer ordered through Microsoft came through damaged. The box was a disaster and the delivery person still left it on our porch in that condition. I returned it the next day and a week later Microsoft claims they're not getting a response from FedEx. My money is tied up and I don't have a computer.

I have ordered some supplements from bodybuilding. FedEx team is too arrogant while I talk to them for any query, they never give satisfactory answer. They charge more than other courier services but the delivery time is more than others. You have to pay extra money for transport in India again. Once you pay from abroad to India then again in India. They charge you thousands of rupees on the name of custom duty which is actually 10 percent. And if you want any clarification then they threaten you not to deliver your product. Biggest frauds. Please dont go for FedEx.

My package was delivered to the wrong address. No one at FedEx will help me find it. "Wait till tomorrow." "No sorry we're closed today." "Oh I'm sorry you have to wait till tomorrow." "Oh we can't call the driver. They don't have phones." What a joke really. They treat their customers like they don't count. Supposedly they shipped thousands of packages everyday. What they don't tell you is if they lose one they make it very difficult for you to find it or get it back. Their customer service representatives are smart aleck. They can't and won't help you. If you ask for a supervisor you will be told at 2 o'clock in the afternoon they have all gone home for the day. If you write to their customer service at their corporate office. You will get a general response saying "we will get back to you in 24 hours". This is by far the worst customer service system that I have ever worked with.

I ordered pond supplies from Amazon. It was sent via 2-day shipping through FedEx. When it didn't arrive, the tracking showed "Package damaged" and "Will attempt delivery". The next day it showed "Can't deliver, wrong address". I tried multiple times to find out where the package was with FedEx and they could never find out. Oh, sure, they opened a case number but it was never updated. At first I was told they would call back (Didn't happen) and when I called them they kept telling me to call back. What a sorry, sorry company!

I wish I could choose a carrier for regular shipping with each company I shop with without being required to pay extra for expedited. It seems like Companies are much more concerned with saving money than getting items to their customers quicker as many of them claim. FedEx Smartpost must offer companies the cheapest way to ship because they are by far the SLOWEST! What I don't understand is, the company sends your package to FedEx and then FedEx Smartpost gives your package to your local post office. If the post office is going to deliver it any way, why not skip the middle man and send it straight through USPS??? If your package is sent through FedEx Smartpost, it can literally sit for several days (even though it's right down the street from your house!) before they give it to the post office. Then depending on when it arrives at the post office, determines when it will finally be delivered. FedEx Smartpost is a total joke!

I had a friend pay $95 to FedEx in AL to send a package overnight from there to MN by 1:30 pm the next day (5/5--5/6). I sat close to the door of the motel room I was in with the tv turned down so I would be sure to hear the anticipated knock on the door. The package didn't come, so I tracked it, and the page said "Delivery Exception... Customer not available or Business Closed." The motel hasn't closed, and I was available. THEY RESCHEDULED THE DELIVERY FOR MONDAY. Almost ruined my day.

Parcel not delivered twice quoting incorrect address. This was checked more than once and was in fact correct as I knew it would be. Spent a fortune on 0345 no to try and find out where my parcel was and now I have to drive 10 miles to the depot to pick up my item. When you try to complain the whole system is about getting you angry and confused so that you give up with no results. What a crap company! Would not recommend them to anybody.

I shipped a package thru FedEx for international delivery with signature on delivery needed. FedEx notification received within few days that the package was delivered with time and date stated. But even after six weeks the recipient party overseas has not received the package. For last three weeks I have requested FedEx customer service to provide me with evidence that the package was delivered and signature obtained on delivery. FedEx customer service has been giving all excuses and has not provided any such evidence to date.

I dropped off my package and was told it would take 2 business days to be delivered. It actually took 4 business days. Their website said that money back guaranteed for late delivery, however when I called FedEx the representative told me that they delivered the package on time and therefore I would not get back the delivery fees. If I were told that the package would have taken more than 2 business days I would have made an alternative arrangement. To add insult to injury the representative was actually defending FedEx on the poor service I received. FedEx will never get my business again! Very poor!!!

I will start with the delivery person total liar. I was home when they said they attempted delivery at 3:09 and there was supposed to be a notice of attempted delivery on my door. Guess what was not on my door. I called to let them know that they probably went to the wrong house and they told me the package would be redelivered tomorrow. Guess what did not happen. That's right. It did not get delivered.

Ground driver constantly leaves packages that need to be picked up and delivered. After 2 days I asked him to pick them up and he tells me he does not have room. I contacted customer service and they said it will be another day to get a driver back out to pick up the packages. I have complained before to FedEx but the problem never gets fixed. I feel as if their drivers don't care about customers at all. I also sent a email to FedEx and I get a generic auto reply back. I don't understand why a company treats customers this bad.

Yesterday I was informed that they could not deliver my package because the "Business was closed". I'm not sure what that means as this isn't a business and the apartment office was open and staffed all day, additionally I used the FedEx online tool to leave delivery instructions to deliver it to the main office and left a big sign on my door stating all packages should be left with the front office. This is because I would be at work and packages have been stolen when left at the door. However, it appears they never attempted the delivery because there was no door tag left, which I was informed by customer service is required for every attempted delivery.

Zero customer service! Lousy employees and damaged packages! I've had nothing but crap service from FedEx! First attempt no note, second attempt I asked that they leave it with a neighboring business and nope, they don't communicate with one another! I've received more bashed up packages and broken items from these guys! I request using anyone but FedEx from all of my vendors. I'd even pay more knowing that these morons never touch my deliveries! The idiot I spoke on the phone with didn't like my attitude, so Jesus gave out my phone and email address to a bunch of loan companies. I began receiving calls and emails 10 minutes after speaking with this twit! AVOID USING AT ALL COSTS!!!

Package was not left at home on Sat at 11:30 am then note said it will be delivered on Tue... are you kidding? I took vacation time to put this product in. I tried to hunt package down and got run around... drove to truck dock hoping to get it there. Nope they drag their feet and then closed. Glad it wasn't a new heart... the less I do with Fedex the better.

FedEx did not live up to its obligation to me when I sent my irreplaceable, signed antique cello bow to a buyer. I paid for overnight service (at great cost) so it would sustain the least handling but it took two days for the cello bow to get there. Even worse, the bow arrived broken. I had wrapped the bow with sufficient bubble wrapping and had placed it in an indestructible plumbers tubing. FedEx said it would not pay the $1,000 I had insured it for since the package wasn't damaged! The reason the package wasn't damaged is because of the indestructible tubing!

Back in December I ordered an item online and the package was scheduled to be delivered within 7 days. Due to a snowstorm they were unable to deliver that day. However, when I called to find out when the package would be delivered the CS rep said they couldn't locate it in the shipment & he would have someone from the trace dept. call me within 48 hours. That did not happen. I called again and a different CS rep in the trace dept. said they never received notification and would put a trace on my package. When I finally heard back from them they found the package and it was delivered 2 weeks later. I am currently waiting on another package that was supposed to be delivered 2 days ago and I have yet to receive it. I wish there were other shipping companies that retailers would use. It's always a guessing game as to when my packages will arrive.

I had created label and all the other documents for a repaired laptop and reading glasses to Canada from Texas. My associate took the laptop and eyeglasses to FedEx Office and paid to pack. I emailed the documents created by FedEx online system to FedEx Office. They print and stick it the box. This is very clearly marked as "International Ground service" available between Canada and USA. When I start tracking it, I notice the package was going the other direction to NM. Still delivery date was 5 days. When I called they assure me it will be delivered on time. It seems to me they were going to deliver Ontario California as I can see delivery ON, CA. When it arrived California, I called and wanted to upgrade to Express (for $350). They assure me they will do it. They keep me calling and telling me all kinds of stories, but actually they were just watching the same tracking page as I do and can not do anything.

FedEx is a poor company to work with. It is evident the customer is not the priority. I recently had photos delivered to my home and were destroyed by the rain and snow. The delivery person clearly is either incompetent or lacks the thought and work ethic needed to work with people. The package wasn't even set to arrive until next week, so you can imagine my surprise finding my soaked pictures on the doorstep. After calling customer service, I found they weren't kind or helpful. It was clear their interests lied elsewhere. Customer service is about listening, not necessarily solving the problem. You have some work to do to join the 21st century FedEx. For now I'll be taking my business elsewhere.

Fedex dropped a sharp corner on my $500 laptop I had shipped with them. It was ruined, and they only gave me $100 to cover it. Neither I nor the original shipper will ever use Fedex again!! They lied about it!

First I order something to be here by a certain date. When it came I got one of the two packages that was made to come together but instead I had to call to find out that the other package was damage due to delivery. Now knowing this, the person that delivered my package could have said, "Your package that was to come today with this one was damage," but nope had to call to find out. But they had it in the system as delivered when it wasn't. Had to call the people I order it from to inform them. I was told by them that they had no idea and was not contact about it being any damage and had to call FedEx to even confirm it cause they see like I see that it says it was delivered. So I wasn't inform nor was the place I order it from.

I ordered the new Samsung Galaxy S8 Plus from Verizon, and though Verizon initially messed my order up they made it right like a PROFESSIONAL company does. My order shipped from Memphis to a location in Greensboro, NC. All was well until it said out in transit from my local FedEx location in Greensboro, which is 200 miles NW of here. I called FedEx to see what the problem was, because I had waited most of the morning till around 2:00 P.M. in the afternoon for OVERNIGHT delivery. They said "oops the wrong truck picked it up."

I've had a vendor ship by FedEx four times this year. Not one has arrived on time. The driver helped himself to snacks out of the last one, and today's shipment the driver, again, didn't even bother to pull in, then he lied to multiple people when I made several calls trying to resolve, starting within 3 minutes of the delivery exception appearing. I live in a gated community, with staffed gate and cameras. I can prove he never came. The driver, a lazy slob contractor, lies and the Athens, GA Depot covers up for him. Won't even give me a time for the "tomorrow" attempt... Of course. Shut 'em down folks!!! We deserve the service we pay for. They will not get anything else from me, or anyone I can get to. Sellers, if you want my business, you can not ship FedEx. I no longer accept anything that ships by FedEx. Sadly, that means I'm dumping the seller responsible for today's experience, too.

I called FedEx customer service and I was told that if in 3-4 days I do not receive any confirmation and label of the shipment I will get my money back. That was supposed to be a next morning delivery... possibly in 3-4 days I will find out... incredibly unreliable for a $25.75 next day delivery.

When you use FedEx for important stuff they will always ** you up. Because they hate your success but when you sending something that is less important they will deliver it quick before the due date. I was expecting kind of things from Africa which is very crucial in my life with FedEx, and they told me I will receive it Tuesday. On a sudden it changed to Thursday and Wednesday morning it's changed to clearance delay in Memphis. I called and they told it needs Commercial invoice which they included already by sender so I called Africa to let them resend the invoice back to them. If I don't receive the package on Thursday then it considered useless. Now this is Thursday afternoon still showing clearance delay. Please stay away from FedEx when waiting or sending vital document you can lose your job or your business if you rely on them. They are devil.

Unfair and dishonest Treatment of Customers. I mailed a package to my brother as gift for the 2016 holiday, the package was mailed out on November 4th, the package was never delivered, and was not contacted about it. When I contacted FEDEX, I was told that someone was going to contact me, that never happened, To this date, I have not gotten the package back nor have I gotten any information about it. Only after an email was sent to an executive that someone said that my package could not be located. They want me to forgo the money I spent on the gift for their negligence. I contacted the CEO via email, I got a reply that was even disappointing. This company cheats people with their dishonest business practices. They need to be investigated on their ethical practices.

First, anyone who delivers a package to an address COMPLETELY different from the ACTUAL shipping address needs to be FIRED. Why else would we need to specify an address if you're going to just dump it anywhere??? Oh, and they can't provide me with any information on why their driver delivered to some unknown address. That's ok, I can fill in the blank - you hire morons, that's why. Second, your customer service SUCKS!!! I specifically gave them my cell number to call so I wouldn't miss the call when it came through 2 hours later. Did they call my cell number? NOPE. Must have MORONS working in EVERY DEPARTMENT. Way to go FedEx!!!

Shipped an envelope from Medellin, Colombia to Raleigh, NC on March 17. Promised delivery of Tues. March 21. Envelope was not delivered until 9:00 AM Thurs. March 23... 2 days late. All I get from FedEx is excuses and a runaround. No responsibility for their lack of on time delivery. Weather, Customs and a holiday are all cited for excuses. I tracked the package every few hours and when it missed Tues. AM delivery I called Fedex to ask about the envelope and why it was still in Colombia. They had no idea why it was still there. It didn't leave Bogota until late night March 21 or early morning March 22.

Very disgusting claims people. FedEx lost my travel document and always deny to complete my claim. FedEx as a whole is just piece of **. Their customer service is horrible. I am not ** going to do any kind of business with FedEx anymore in my entire life. I want to rate them negative, not even zero. They do not deserve to do any business. They are just careless.

I had place a large order on a website with rush processing on 4/11 and the following day 4/12, all of which had upgraded shipping to either 2 day shipping or 3-5 day shipping. The 2 day shipping of course costing a great deal more. All of these packages were shipped the same day the order was placed and estimated delivery for them was the following Friday and Saturday. For whatever reason ALL of these packages said they required a signature to receive the packages. The first and (ONLY) attempt they made to deliver was at 1030 am on a Friday. Any normal person who works a 9-5 is never going to be home during these hours. So they try again the next day on Saturday at 940, again not home. I am at work.

I had a package that needed a signature and I got a message to be at available by 8pm so it is like I have to be home for the whole day if I have to be available to sign for package. I work, so obviously I wasn't there at 2pm to sign for it, and then we were leaving for vacation so I called the FedEx people and asked them to not deliver since I would be out on vacation. They said that was not possible as by the time I returned it would be 5 days and they will have send the package back to the sender, so I requested them to hold the package at another location so my friend can pick it up. They agreed to it and took down the name of the designated person but they didn't send the package to the requested location. Instead they continued trying to make delivery attempts at my house.

Where do I start! We had shipped 9 packages from our older city to the new one, where we were moving. On all the packages we had date certain delivery on 8th of that month and assuming FedEx would be the best choice for the movement, it was our least of worries. But to our surprise, from God knows where, they made 1 of the packs delivered on 3rd of that month, at our leasing office as we hadn't moved there by then. 2 of the packs, they attempted for deliveries the same day and left notes saying 'delivery failed'. 3 of the packs they marked as 'to be picked up by the customer'! Rest were luckily showing the delivery date as 8th. Despite all our talks with the customer care (as they were least willing to be helpful) everything went in vain. A simple thing was made way too complicated by them!

I'm very disappointed with the service for international delivery with FedEx. I'm now on the fifth day my package was supposed to arrive this morning. I was told my package was in the U.S. and Memphis. I received an email stating that the delivery date has changed and no delivery date was available. I have contacted FedEx eight times and I've gotten eight different stories. The first story was that the shipper contacted them and to mail it back to the shipper. And that I needed to contact the shipper regarding that. I contacted the shipper and he was not aware of this. He never contacted FedEx to request a package to be mailed back to him that he paid to send.

I ordered a package from Walmart with two day shipping. Was to be delivered on April 12th 2017. Got a text message from FedEx at 9 a.m. that the package will be delivered between 10:30 a.m. and 1:15 p.m. Waited until 4:30. When package didn't arrive called FedEx and was told it will be delivered today. Give it an hour. I waited an hour, call back, got the same story. They have until 7 p.m. to deliver it. I spoke to two supervisors. One called the facility in Philadelphia and was told at 6:30 that the driver is done for the day and it will be delivered tomorrow.

I was emailed a tracking number for a package I ordered. When I first checked the tracking, I read that the package was scheduled for delivery the following day (Friday). As the package was heavy and I needed it under cover, I posted a sign on my door asking FedEx to ring the bell so I could open the garage for them. I then stayed home, awaiting delivery. I checked the tracking throughout the day, always confirming delivery scheduled for Friday. It didn't happen. At 5:45 pm the tracking was updated to say delivery was scheduled for Saturday. I stayed home, again. Continually checked online tracking, at 6pm still said being that day. No packaged delivered. I knew it wouldn't come on Sunday.

I took the day off work to accept a signature only delivery. I tracked the package online and it stated the delivery was on schedule. I called FedEX at 2:30 to check the status and was told I'd get a call back. I never did. It's followed by a series of lies on their part. I was told the package was late because of an address change. I called the shipper and there was no such change involving a UNIT A. The physical address was still the same. Even with the Unit A it would have arrived at my location... I think the bottom line is we have all become too complicit in the game of lies. While on the phone with these so-called customer advocates I found them saying whatever to get me off the phone. I will never use FedEX in the future. If a company is going to ship FedEX I WILL REFUSE. I will exercise my right as a human being to just say NO.

My husband and I so sad and indignant at the unbelievably disgusting delivery service provides by FedEx. We ordered our delivery 2.5 weeks ago. We haven’t received it yet since that time. First time FedEx came when nobody was at home. So my husband called them and asked to cooperate shipping time because we could not be at home all day along. However FedEx doesn’t take into account our own time, they even don’t know approximate time for their shipping. Therefore they didn’t guarantee time and brought our package again when nobody was at home. Next scheduled shipping I took a day off and was waiting for it all day from morning to evening, but they didn’t come at all. We together wasted one more day sitting at home, but they didn’t come again...

My experience with FedEx has been awful. Customer service is a joke and this is the one in my town of College Station TX. They keep apologizing but can give me no information other than I can expect a call within two hours. Delivery was supposed to be before 10:30 am, stayed home from work to receive package. It is not 11:41 and I get the same story that the driver is in my area. Big lie, same as I got an hour ago. I will never use FedEx again. If the company I buy from uses FedEx, I will not use the company. So beware companies, FedEx is not your friend. You will lose business.

My issue with FedEx began when I waited for a pick up on 4/5/17 between the hours of 8 AM - 8 PM. I called the company around 8:30 PM expressing my concern that my package had not been picked up. However, the representative stated that the driver indicated that the package had been picked up (which it had not because the box was still in my home). Once again, I scheduled a pick up for the next day, and my home surveillance camera recorded the driver picking up the package at 1:49 PM on Thursday. I had a pre-printed label from Apple, with overnight priority delivery. On Monday, according to FedEx's tracking website, my packages' label had been printed. This doesn't make sense, because my package should have been delivered on Friday to its destinations. I proceeded to contact Apple, and guess what, they have not received the package.

FedEx Ship Center 262 Robert C Daniel Jr Pkwy Augusta, GA - When I first arrived the staff was friendly and immediately asked to assist me. I asked to use the computer lab. The woman happily explained the procedures. As I was doing work on the computer I overheard her angrily tell another representative behind the desk that I was not going to pay for using the internet and better have the money. The male representative politely informed her that their system automatically charge my card once I inserted it. I ignored her comment and continued doing my work, while she continued to accuse me of not wanting to pay.

Have submitted three claims for 60, 100 and 185 to FedEx this year and they always have an excuse not to honor the claim. The latest said they had to inspect the package and damage. The recipient called the local FedEx office and they said, "just file a claim, we don't need to see the damage". I did. The recipient took photos of the damage etc and I submitted the claim. Guess what, "'All of the original shipping cartons, packing and contents must be made available for our inspection and retained until the claim is concluded' so we deny the claim."

I had a package that was to be delivered today. I work nights and stayed up all day waiting, I kept checking the site for the status. At about 4:30 pm I checked and there was an exception stating no one was at my home, and it would be redelivered in 4 days. My door is approximately 6 feet from my computer and I was at it all day. I called customer service and stated all this and said that no note was left on my door. I was on the phone 30 mins with a CSR I asked to speak with a manager to file a complaint.

Had packed shipped via FedEx home delivery. Came by on a Wed, left a door tag requesting a signature. I signed it stating they could leave it. They came by Thursday and stated that a person must be present. I called and arranged for them to hold Friday and deliver Saturday. I waited all day Saturday only to find out they never loaded the package, yet their own tracking said it would be delivered by day's end Saturday. Totally worthless and unprofessional in my opinion. Also noteworthy, I was a driver for home delivery for 5 years and we didn't pull BS like that. I won't willingly do business with anyone who uses them anymore. They have since changed it to "I wasn't home on saturday" lol. That's the 3rd attempt, why re attempt on tuesday?

FedEx has always been the worst delivery company. I'm bewildered on how they are rated number one. Is it because they have a bogus 100% delivery rate? They leave shipments at the door even when you indicate signature is required. A package was delivered to my door 04/06 and the only thing that matches my address was the apt, city and state and zip code. I called the shipper to advise the package was misdelivered and they arranged for a pickup. No one came. I called FedEx directly to arrange a pick up 04/08. No has arrived as of yet. I am tempted to contact the receiver directly but FedEx needs to do their job and correct their mistakes.

My fiance ordered a phone on 4/6/17 and they left the phone sitting in a chair out in the open on my porch. They didn't even attempt to knock on the door and ask for a signature or anything. Lucky for me I was up and heard someone on my porch so by the time I got outside they were taking off. This company is a disgrace and I'll never use them again because his phone could've been stolen.

Totally disappointed in their service. I paid $45 to overnight an envelope. Turns out it didn't go anywhere because of weather. No notification, no communications. I had to call to see why my overnight package has not moved in the past 24 hours. I'm so friggin pissed! FedEx, you are the worst business EVER! I'll gamble with the USPS for my overnight packages from now on.

Application for 2017 - H1 with deadline of April 7th was sent through FedEx on April 3, 2017, lost track beyond Newark on April 4th. FedEx unable to track it or tell its whereabouts since April 4th. April 5 my attorney asked its whereabouts and FedEx said they are looking into it. April 6th I called on behalf of my company on whose behalf document is sent by FedEx by our attorney and told FedEx staff and told them to give me letter saying FedEx lost the document or cannot track it as of April 7th 2017 10 AM with details as follows. FedEx is hesitant to do that either. This is not helpful.

A package coming to me is now two-and-a-half weeks overdue, apparently lost in transit from Orlando to Delray Beach, Florida. I have called multiple times and initiated a trace but no one at FedEx can or wishes to help. The response from one person (actually, it happened twice with the same person) in the shipment trace department was for me to get in touch with the shipper, because they paid for the shipment, not me. She seemed to imply that I did not have any right to contact them. They gave me no date as to when the claim would be settled. I paid over $550 for the package contents and shipping. This is grossly unacceptable behavior on the part of FedEx.

There were a few factors that contributed to this bad experience. But to start, the delivery was wine and therefore required an adult signature. They tried to deliver on Saturday afternoon, and the delivery slip did not indicate which day they would try to deliver again. On Monday, my roommate (who actually placed this order) tried to schedule a delivery at a certain time because we realized that FedEx does not consider Monday a business day (really??). The result was she was locked out of her FedEx account and the representative on the phone said she could not accept payment over the phone - scheduling your delivery window will cost you $5-$10.

So apparently when I buy something online and would like to get it quickly there's no point in choosing expedited shipping. Because ordering on Wednesday with expedited shipping means I get it Monday. Of course when you call them and ask why, it's my fault. "Because sir, you chose "Weekday" delivery". Well where the hell was that option when I ordered online? So can I go to the center and pick it up? No I can't. Just gonna stick with Priority shipping and USPS.

This is the 2nd time this week that a FedEx driver put a sticker on our door instead of ringing the doorbell & actually delivering the package. The box that was to be delivered today weighs 125 lbs. 9 minutes after the supposed attempt I found a sticker on the door. We called to see if he could come back & they said no. My husband took off work today to receive this package that we needed. They said call back after 3:30 to verify the package was at the pickup location. They said it was. We arrived at 5:30pm. It is now 7:08. They closed at 7pm & still have no idea where the package is. We paid for shipping for something that wasn't delivered. They can't find our package, lost a day's pay & waste of time & gas to drive across town to sit and wait for nothing.

I ordered a cold shipping package at FedEx cold shipping package. I was told if I ordered before 6pm, it would be shipped next day. I ordered on a Thursday, package did not ship until Friday, I was not told there was a time zone involved. Then once I paid the overnight shipping fee of $14.06, that is when I was emailed my shipping order and it said that there are no WEEKEND DELIVERIES. Now, my email said I would received my package by Monday at 10:30 am, well, now I was told that my address is invalid, the carrier said he did not have the correct gate code, all they had to do was contact me, or contact the manager which is on the gate. I had to call and complain, then I was told that the carrier will be asked to come back and make another delivery attempt.

My husband and I both bought computers online that were delivered through FedEx. His came and I signed for it at the door. I told the employee how pleased I was that he came and required a signature (as computers are expensive)! He said he wouldn't have left it here without one. I had arranged my schedule around my computer arriving and hours went by with no knock/doorbell ring. I looked outside and there it was, just sitting on this stand (that it could have easily fallen off of) looking extremely vulnerable!

I had a stroke which makes me use shipping more than in the past, since I have been unable to drive or leave the house. On Feb 2 I ordered a mattress online from Walmart. The FedEx driver has made no attempt to deliver it, sending it back to Walmart 3 times. I've re-ordered it a 4th time, driver has made no attempt to deliver. Repeated calls have not helped.

I've been tracking my FedEx package. It has been sitting in Lakeland, FL, 15 miles from my house for 2 days. I called FedEx today and they said it won't be delivered until tomorrow 'because that is our commitment day'. FedEx whatever you do... DO NOT do better than expected! The representative said, 'If we did that, FedEx would be losing money'. Unbelievable customer service! Next time, it will be another option for me.

This morning I took a small crate with a pallet to ship to one of my customers. I went to FedEx at the Kingman Airport. I looked for their office for shipping and could not find one. There were many FedEx trucks in the lot. I saw one driver get out of his truck. I went over to ask him "where can I ship my crate?" He said "you can't, you have to have a shipping label." He offered no more information as where to get one, where do I go after I get a shipping label, and turned away to talk to another driver. I thought very rude for him to not turn back and offer info. I said to him "that's OK I'll go somewhere else to ship."

Incompetence on a massive scale. On 2/7/17 I ordered an item from New Jersey. Shipped on 2/20/17. Delivery scheduled on 2/25. With instructions to leave at the gate house for guards signature. 3 attempts to deliver at the home, not the gatehouse, failed. Package sent back to sender. Sender resent with large instructions to deliver at the gatehouse. Again, delivery attempted at the home. Again Failed. Multiple phone calls to FedEx and to the station with my online and direct instructions to deliver AT THE GATEHOUSE. Delivery supervisor assured me he would personally put the package in the hands of the delivery man with specific instructions. Incredibly the next day delivery attempted AGAIN AT THE HOUSE. Failed. With my 8th and last phone call the best advice I could get was "pick it up yourself at the station!" In other words this delivery company can't be relied upon to ever get it right. Amazing!

On Tuesday May 21, 2017 I was expecting FedEx to pick up a less than 5-pound package of vitamins to be returned to the vitamin company. The FedEx driver had the shipping label. I had a funeral to attend so I left the package on the doorstep with a note "FEDEX PICK-UP". At 10 am UPS delivered 6 tires (worth $600) for my husband and left them in front of my car in the yard (which was directly in front of the door & FedEx package). We get home, my husband checks the tracking on the tires and it says they were delivered. We searched everywhere, no tires.

I have ordered a package recently, it cost me $450. It was shipped with FedEx. It was delivered and signed for (by someone I don't know). As you may have guessed, I never received it. Originally the package was mailed to a post office location for General Delivery. It turned out that USPS provided me with the wrong delivery address. The package was delivered to the location where they didn't accept General Delivery. Nevertheless, one of the employees at that station received and signed my package. USPS later admitted the mistake but did nothing to rectify.

When I placed my order I forgot a suite number. So they charge 13.00 fee to correct this. Another time I mailed a package, put it in the box for pick up. According to them this in the wrong box so they left the package in the warehouse for a week. Instead of returning to the sending address. Went through several people to find the package. Finally the next day it was found after speaking with several people one person took the time out to help me. I try not to use FedEx but sometimes when you order something you don't have an option. And every time I get something for FedEx. I have to go pick it up from my neighbor's house. If they would read the street sign it would be helpful. I always deliver my neighbor's packages to them. I don't get paid to do that.

I had an order from eBay that was to be delivered on 3/17... It is now 3/21 and they say it will come 3/22. On 3/17 & 3/18, my package rode around all day on a truck, then was taken back to the building stating not delivered. I do understand we had 15" of snow 3 days beforehand, but there is no reason to have my package on a truck riding around all day, and NOT EVEN attempt to deliver it. I had a recliner delivered on 3/18, and UPS was at my house on 3/20 & 3/21. After talking to FedEx, they told me I could go to the FedEx building and pick it up myself... I screamed at the lady, "why would I go and pick it up myself, when I paid to have it delivered?"

I purchased a DJI Mavic Pro on eBay shopping page. The item was sent through FedEx upon which FedEx Kolkata asked me (08/07/2017) to take the delivery order as early as possible. Accordingly I went to Kolkata travelling 1500km by air to get my thing on 17th March 2017. Then FedEx gave me a delivery order addressed to the Commissioner, Air Cargo Complex, Kolkata on 17th March 2017. As the customs in India has very peculiar rules the item could not be taken as such and people at customs advised me to take the help of the a clearing agent. The matter was informed to FedEx who unfortunately gave the item as 'delivered' on 17th itself. In fact, the item is still lying with the customs Kolkata. I am not used to import rules and FedEx also knows the loop holes. They deliberately put me in such a position that I can neither take the item nor recover my money.

FedEx is the worst shipping company I ever known, I have never had the opportunity to get a package from them until last week. I ordered a package from them on Monday the 13th 2017 and they took till Monday the 20th 2017 for a overnight package. I called them about five times and because the tracking wasn't showing where it was. Their excuse was the weather from the east coast, but I got a package from UPS that took only two days from the east coast the day after my order from fedex and not only that they didn't ship it to my house. I had to pick it up, they didn't call me or notify me. I please advise to everyone to don't use. FedEx is a horrible company and the customer service is horrible as well, they don't talk or help you, they are there just to type and nothing else. There is no customer relations, you're just a number.

I would give FedEx a minus 8 stars but they don't offer that. I tracked my package saying it would be delivered today so I stayed off work to wait for it. So about 10:00 I looked up where my package was and it said attempted delivery... what? I've been here all day so I call the company and they tell me that they will redeliver at about 3:00 and the driver has been off already and they have to try and redeliver it tomorrow or I have to be inconvenienced and not to mention I have to use my gas for a package that I already paid for shipping for and go pick it up. This company sucks. Don't use them if you can. Avoid it. They are a rip-off and they will cheap you out of your shipping cost.

I used FedEx to overnight an envelope to my daughter in Baton Rouge LA on a Friday evening. I paid 61 for it to arrive by 12pm. She lives in the dorm and the driver arrived before the office opened. Don't the drivers know what time the buildings that they frequent open in the mornings? They refused to redeliver. We told them that the office does not open until 10am and to put it in the notes because the package was urgent. Again Monday morning driver arrives at 8ish prior to office opening. Again no package and I'm out 61.00. They redelivered Mon afternoon. FedEx refuses to give me credit or a refund.

I ordered a futon/sofa that was left in the lobby of my new building. I live on the 3rd fl (walk-up). I HAD TO PAY TO HAVE THIS SHIPPED AND THEY JUST LEFT IT IN THE LOBBY!!! No signature, no note. I never received any notification. On the message of the delivery I asked if they can call me so I can make myself available but they didn't. If someone takes my shipment what am I supposed to do? I am a 5'5 125 lb woman- how am I supposed to bring this sofa up to the third floor?! 2 men with hand trucks and they just left it in the lobby. Lazy AF! I can not wait for the man that takes on FedEx and UPS with better time frames for delivering. Also, what happened to 3 attempts? They didn't even try!!! And even when I called to try to schedule this for a more convenient slot I was told I couldn't. What type of company is this? Why are they still in business???

I get Blue Apron delivered weekly. The driver usually leaves the box at the front door. Today, there is nothing, no slip at the door, nada. And tracking saying that there was an attempted delivery and no one was home. There was a second package I was expecting and that had the same "no one at home" message. Both are lies since I was sitting by the window waiting! Terrible company.

On 3/09/17 I have sent a package to Roxbury, MA for 8 AM delivery. I was charged about $54. The package was delivered at 11:52 AM the next day (almost 4 hour delay). When I called FedEx customer service on the 10th I was asked to call after 4 or 5 days so that the billing is completed and I will be given credit/refund. I called FedEx on 3/18 and I was told the delay in delivery was weather related so I will neither be given credit nor refund. On 3/9/17 and 3/10 there were no major issues related to weather in PA, NY and MA which is route any reasonable service will take.

I ordered an item from a location 70 away from shipping warehouse, less than 2 hours drive, 2 days of walking. FedEx SmartPost claims guaranteed delivery of 1-7 days. I will receive the item exactly 7 days after it arrived to FedEx shipping center. 7 days! In the meantime it will be sitting in the shipping center being "processed". Horrible horrible service FedEx! I really don't know how you're still in business. I will never use your service again even for 1/2 price.

I order expedited shipping meaning I was supposed to get it two days after I ordered a product. It was shipped using FedEx. I recommend to all companies etc never use FedEx to transport any of your goods. It has been more than a week and still, I haven't received my product, which was obviously time sensitive. I've called been promised it was to be delivered today, yesterday, the day before. It's still not here. Will it ever get here, probably not. Thanks for such awful service. I know I'll never personally use this shipper and let all of my friends and family know their time isn't valued at Fedex. Wanted to let the rest of the internet know as well hopefully.

The driver just left the package without even ringing the bell. The package was left outside for a few hours where anyone could've taken it or damaged by the cold weather. It only takes a seconds to ring the bell and that is too hard to ask for. I guess I'll take my business with another courier.

An overnight package is still not here. 2 days late. I received a package sent a day later but this package is still not here even though it was promised to me by 10:30 am. I wouldn't recommend these idiots with a box of dog crap.

I have a package that requires a signature and took the day off to ensure it was delivered. I also had errands to run so I thought I could get something done once the package arrived. I stayed home all day, no problem. The delivery email stated the package would be delivered by end of day. Just my luck I would be at the tail end of the delivery day. Well at 4:10pm I received an email that stated the package would be delivered the following day REALLY! Why even send an email stating when to expect service if your service is so terrible you cannot make your self imposed obligations. I didn't have a choice in FEDEX delivery. The company I ordered from chose the service. To make matters worse I went to the FEDEX site to print a signature receipt so the package could be left tomorrow and TADA!!! "FEDEX WEBSITE IS DOWN - try later." The order number requested is not listed in the numbers on the email - your guess I hope, is better than mine.

I have had two packages of great importance be delivered to the wrong address. One was seizure medication that I needed immediately, and required a signature. Well the FedEx guy didn't care to check on that, and he not only delivered it to the wrong address but he didn't check the identification of the person signing for my medicine. Another package of two tires was delivered to a completely different address and when the police got involved the people that had my stuff were able to blame the fedex driver. I blame them both. Who accepts a package that has another persons name and address on it. But I think the better question is, what level of incompetence does a person who delivers packages for a living, but cannot read a simple address, have? This must be the crappiest company to ever ship packages, the ceo should be ashamed that his business is such a joke. A package delivery company, famous for screwing up deliveries.

The address I gave for FedEx to deliver my package is correct as long as Fedex delivers it which I paid for. When USPS came into the mix they did not deliver the package because they don't deliver to my house. If I pay for Fedex I should get Fedex, now my package is lost in the system.

FedEx just doesn't care about small business. Over the past 3 years we have had nothing but bad experiences. I have given my business card to their drivers asking for a call back from their local station managers. No callback. I have sent emails that were responded to: "Someone will contact you within 24 hrs." Never heard back. The latest incident is still unresolved. I believe the station manager is just holding our package out of spite at this point because I sent in an email complaint.

I ordered a Nintendo Switch from Target.com on 3/6/17. After a day's delay it shipped on 3/8/17 via FedEx. It was to be delivered at 3 PM on 3/9/17, it was not. I contacted FedEx to find out what happened and they told me that due to weather it would be delivered the next day. 3/10/17, the package never came, I called to request Saturday shipping and was told only Target could, so I called them... to call FedEx... to request it. I was told Saturday shipping was approved and it would be there on time, it was never delivered. I was then told it would be delivered today, 3/13/17. The tracker for this package has no available shipping info and has not updated since 3/9/17 at 4 AM. I called FedEx to find out what was going on, nobody has any idea where my package is and there is nothing on record of the package.

I live rurally. My US mailbox is next to the county road. My house is very accessible on a nice private road not even 1/8th mile from the county road (where the US mailbox sits). According to FedEx, the FedEx driver put my package in a plastic bag and dangled it from my US mail box. Hello FedEx Person! I do not live in my mailbox! Needless to say, the package never made it to my hands. The tracking information indicates that it was delivered at 11:something in the morning, but it does not say WHERE the FedEx driver left it. I am looking all around my house (in all the locations previously used by FedEx drivers: my front pasture fence, on the bumper of a cattle trailer, on a flatbed trailer, etc.) Not there. I will never order something one day shipping from Amazon ever again; they get FedEx to "deliver" all their one day shipping items.

The package I was receiving was a computer from Dell. FedEx sent me updates via email, and because it was a laptop I would need a signature. I appreciate that. FRIDAY. I wasn't home Friday so they couldn't leave the package. They would deliver on Monday between 10 AM and 3:30 PM. Fair enough. I made arrangements to be home during that time. SATURDAY. I received another email that they tried to deliver but I wasn't home. I was a bit confused since they said Monday. They also have a package for me from Amazon.

Why does FedEx cost so much? This is my second time using FedEx to receive my package and it's taking so long! Are they riding horses to deliver? A standard cheapo courier and DHL is much efficient than this and they even offer delivery times. No more FedEx for me, the cost doesn't justify the service.

Let me ask you one question: Why would a delivery service that markets itself as the essential alternative for business and personal deliveries only ever DELIVER BETWEEN 9AM-5PM, Monday through Friday? I'll tell you why: because Fed Ex made the decision to conform to normal office hours. This would be fine if, like the United States Postal Service, they were given a key to get into the apartment building to place the packages by the mailboxes. Instead, every time I order products online from a company that uses Fed Ex, I have to WALK a MILE to go PICK UP the PACKAGE DURING my LUNCH BREAK at work. Completely unacceptable. Fed Ex, you're useless. I will never purposefully use your service again. You're a scab on the butt cheek of the American Dream and Capitalism as a whole. How dare you!

I purchased a Japanese style display cabinet over the internet which had to be shipped from Spain and the seller used FedEx. Subsequently I received a phone call from my local FedEx depot saying they couldn't deliver the item as it was broken so I had to go to them to see what had happened. On examining the item it was clear that it had been dropped and the item was completely broken so I took photos and got the manager to sign to say the item was broken on collection. I then contacted FedEx Customer Complaints Department and explained the situation to them, and asked them to reimburse me for my costs.

Terrible Customer "No" Service is all I can say. I sent a FedEx Priority Overnight item from Riverside, CA to Los Angeles, CA (50 miles) and the package didn't arrive by 10:30 as promised. Client contacted me this afternoon and after I checked the tracking I too noticed it wasn't delivered. I went to the FedEx facility (Magnolia, Riverside) to ask for my refund as FedEx offers a "money back guarantee" even if delivery time is late by "60 seconds," or so they say in the website. When I went in to the facility they said that the item hadn't been delivered on time because the driver was extremely late picking up the packages (FedEx' fault), he was so late that he didn't even scan the packages before taking them. They couldn't refund me the money because they had to do an internal investigation and suggested I contact 1800-GOFEDEX (Memphis, TN).

I ordered ski poles from a Ogden, UT company and we live 30 minutes away. The package was set to be delivered last Tuesday and now for the last seven days all I get is Local weather delay - Delivery not attempted. I have called and left messages for FedEx local office and nothing. No call back, no response of any sort. I call and talk to the 800 number and all they do is apologize but nothing gets done. The sad part of this story is that FedEx delivered a package last Wednesday from someone else but could not deliver this package. Bad service.

The package was shipped on Feb. 27, 2017 and came to my house Feb. 28, 2017 when no one home. I understand that an adult signature is required to receive the package. So I called in and asked to be delivered on Sat Mar. 4, 2017 since we are working during the weekdays. I also gave a contact number so that they can call me. That person gave me confirmation number of what she put in along with the package. As of 6:30 pm, March 4, 2017, the package still not be in. I called FedEx again and they said "THE STATION DECIDED TO DELIVER THE PACKAGE ON TUESDAY, MAR. 7, 2017." While tracking the package is still showing schedule 3/4/17 by the end of the day.

I live in a rural area of California. FedEx covers the area like a glove. I placed an order for beehive equipment on Monday and my 410 lb order arrived this morning at 10:00 am. The delivery person is the same man who has been delivering for the last 2 years. Service doesn't get better than this. They're a 5-star service.

I should have got the hint that something was wrong with my package when the estimated delivery date was unavailable after it showed it was going to be delivered March 1st. After a while I thought "maybe someone forgot to scan it". Well you could only imagine my excitement when I saw that my package arrived today, unfortunately for me that was short lived. What looks like my package was ripped open and then poorly retaped to make it seem like nothing happened. A scribble on the side asking for the sending address and then a hand written sticker of my address next to it. I took a deep breath and opened the box. My dresser was missing the top piece and was completely smashed, that's not even the worst part! Turns out I ended up getting someone's medical supplies in my box!!!

I receive prescription via a mail order house that insists on using the POOREST delivery service in the world! I live in a rural area. That said, UPS and FedEx Ground have never had any difficulty delivering to (finding or accessing) my residence. Even through the winter. We live off the County road, which is plowed and we use a tractor to plow our own road into our place. We have a published telephone number. Of the numerous (10+) orders shipped, FEDEX EXPRESS has never delivered one to my residence. I have called numerous times and placed complaints and his answer has been to put the package in a plastic bag and hang it on the USPS mailbox 11 mi. from my residence with no notice of its existence.

I missed a delivery on Monday 2/27/17. I called FedEx office, they told me it would go out for redelivery following day, it required signature so I waited all day. I called FedEx, they called Pacoima offices, they told me it was on the truck and would arrive between 3-5 pm that day. I waited till 5pm. I called again and was told the package was 30 minutes away. No package, I called again and was told it never went out. The 2 prior calls I was lied to, which I find shocking. I was then told the package would be delivered at 9am the next day.

Not please with the service. Package, tracking **, shipped from Long Beach, CA on 2/24/17 and was to be delivered on 2/28/17, still have not yet received. The Tracy, CA hub center not very helpful getting me the package, and gives me bad information, and does not call me back timely. I am always calling to get this resolved. Still waiting patiently, and it's now Thursday, 3/2/17 and still waiting to receive this very important package.

I ordered a new 55" LG Flat screen LED TV and had it shipped ground from Cali to WA State and by the time it got to my house the glass screen was broke so therefore the TV was no good so I had to ship it back to Walmart.com and now I am 10 more days out from the original date I was to receive a working TV. I am signed up with the FEDEX locate your package thingy on my smartphone and have been tracking the replacement and it still ain't here and the company is even sending me emails telling me it's to be here today. Well then where the hell is my new TV you stupid website/company cause I want my new 55'' inch TV and I want it in one piece damn it not shattered in many of pieces.

Very, very dissatisfied!! Paid extra to ensure important paperwork arrived overnight. Envelope was never delivered as promised by 3 pm. I will never trust FedEx ever again to deliver something this important.

I sent a courier of very costly items worth $800 to India by priority. After 2 weeks I called their office and received mail that my items are stuck at U.S.A. Few days later they said that it's stuck in India at Customs. Then finally I received a email stating that they received the box empty. Now the employees say me that they would just give me $100 because I have not paid $10 for full refund. Since I was a new customer so I didn't know about that so it is the fault of employee of Canada Post.

I ordered an electronic component on the internet. I was notified by FedEx that it would be delivered on Friday between 2:00 and 4:00 pm. Perfect, I had Friday off. At noon, I went out to put gas in my car. When I got back, there was a delivery notice on my door. I called FedEx, and after ten minutes of computer prompts, I spoke to a person with such a thick accent I could barely understand them. They said I could pick up my package at the FedEx facility a half hour away after 6:00 pm.

I ordered some live aquarium plants good and a test kit. It was supposed to be delivered before 4:30. At 8:30 I called customer service and was told that they would have a local representative call me. Basically I am out $183 and they don't where the package is. This has never happened before. FedEx needs to use a call center in the US because I couldn't understand the representative all that. I will contact the place I ordered from and tell them to send the other part of the order a different way.

I have been battling this issue for several months now. I use Amazon (and others) quite often. Even after speaking with several (8 to be exact over this time period) Customer Service Personnel (Even 2 at the Local Terminal), the drivers (I am told sub-cons) will go directly to the Office and drop off my packages; No Door Tag... nothing. Only an email stating that it had been delivered to the Office.

FedEx is constantly losing my packages. I ordered a wedding dress and shoes for an out of the country wedding, they lost it and had the nerve to put my name and say it was delivered. I tried to send off an application for something important. The package contained social security card, drivers license, and a lot of personal information with a check. They lost that too. Never scanned in so the tracking # "doesn't exist". I ordered 4 pairs of shoes from a website for an upcoming vacation, for some reason they sent 1 by UPS which I received days ago, FedEx has failed to deliver the other 3 pairs to this day. I'm just waiting for the order to be returned to the shipper and to get a refund at this point. I don't understand why FedEx is so terrible at doing the one thing they're supposed to do... Deliver packages.

The staff at the FedEx Ground in Effingham, IL need to be replaced as they can not get most packages delivered correctly in their delivery area. FedEx needs to send corporate in to do some major clean up of staff in this office STAT. Since when does FedEx only attempt once on a package then send it back? This act of only one attempt is STEALING from the company that delivered the package as that company does not get reimbursed for the delivery charge. FINE THEM & lock them up.

This is the second time I have had a package said to be delivered to my door that was not. The tracker said it was delivered but I was home all day and nothing was delivered. I called FedEx and they opened a case after asking me 50 questions like I'm an idiot who does not know their own address. Why are they still in business when they are messing with mail? It's a federal offense. Is there no way we can put them out of business?