FedEx Reviews

I've been waiting for a refund check from my bank for three weeks which is frustrating enough! Needless to say FedEx delivered my check to the wrong address, Metro PCS, signed for by someone not addressed on the envelope. After a very long call with FedEx I was able to obtain the address package was delivered to and took it upon myself to go collect the package myself since FedEx was of NO help only to find out an employee working there remembered signing for the package, however, the store manager who wouldn't be returning for a week took the package with him and to further find out he actually opened the mail... REALLY!!! Mail fraud is a federal offense and I am quite angry. Simply calling FedEx to report a package was delivered that doesn't belong would have been appropriate!

My experience with FedEx is limited. However, after the past few days I am so underwhelmed by the service that I will personally never use these services again. Package promised on Wednesday. Truck runs late and misses pickup window. Promised for Thursday and the driver never even comes to the door but claims they attempted delivery at 1:56 pm. I was sitting on the couch by the door. No one came. Construction is happening outside the cul-de-sac paving the roads, BUT you can still drive through.

We specifically requested a shipment on Friday morning so we could be ready for our patient 1st thing Monday. The office is not open on Fridays, but I am always here at the front desk doing paperwork. I have a view of the parking lot, and came in early to receive this delivery, and I even put a note on the door that I was here and to knock for deliveries in case I went into another room. When noon rolled around and no FedEx delivery had come, I called the company who was shipping the part and they called FedEx and this is what we were told: "The driver knows that you are not open on Fridays, so he didn't attempt delivery." I am so glad that the driver knows my schedule. He should have at least placed a sticker on the door that they tried to deliver-then I would have seen him and he would have seen me (I sit by the front door) or at least the note, and the package would have been delivered.

For a few days, FedEx claims it has attempted to deliver my package to me. According to "their" automated phone line, they indicated an attempt was there but resident never answered. Well, maybe a KNOCK on the door instead of quietly placing sticky notes and leaving would totally change the entire conversation! I think it's bad business to LIE and say an attempt was made when technically it wasn't. I feel as a customer, I shouldn't have to take time out of my schedule go take a ride to a faculty and pick up a package, that they WERE or IS still getting paid to deliver. If help carrying it from the truck to the residence is what was needed, then ask for help! Are we to sit outside all day and wait for delivery to avoid their "ninja" abilities from prevailing in the future?

I have had problems with FedEx not delivering to my house. Instead, they will leave packages at end of my long driveway. I always complain and so far they are doing better.

This has got to be the worst experience I've ever had with a shipment company. I was told my shipment was going to come in 3 to 6 days of ordering but now it's been at least two weeks and I still have not received my package. I don't know if it's laziness, lack of experience or what but if something's not fixed not only will they lose money but companies that use them will too.

This package was for a re-released model of a professional USBC bowling bowl that was a gift for someone. The delivery date was for Thursday Aug 17 because the party was from 8 to 9 AM Friday morning at my place of employment. My package was not placed on the vehicle for delivery to my location at Nashville plant. Was only told it would be placed on truck and delivered following day. That would be too late to present it at the party for the person it was intended for. No effort to make things right by customer service and no genuine concern from customer service at all.

FedEx has been awful in my experience. With the exception that Sam's Club doesn't give you an option. I would not use them. Packages left outside that were stolen. One package that was scheduled to be returned on a Tuesday, well, they didn't show up until the following Tuesday. I had already taken in myself. What? Leave it out there for a week? Yeah, to class them in short - THEY SUCK!!

FedEx is generally good. I use their ground service more than anything because it's cheaper than UPS and USPS for most packages I ship. Insurance on some packages is free through eBay when I sell an item.

Unreliable as far as getting addresses correct and duplicate streets are a problem even when cross street is given. My medical supplies were left at an empty house on my street. No local contact available. I had to talk to someone in another state to try and correct. However, problem was not solved as drivers vary. The drivers are also arrogant and drive like maniacs, going thru red lights and not courteous to drivers. Too much rushing! Worse than UPS.

Overpriced and they were super late. Couldn't track my package and it was damaged. Called a few times into customer service and got the runaround. Finally found out my package was basically sent around the US.

I was home and package was just thrown towards my door, hit side of house, denting box. Lucky it was all metal inside box. At another time one of the semi driver's on road cut us off. I had to take ditch to not get run over.

Typically delivers to wrong address, because they use GPS. Driver doesn't check address just leaves package next door. Lucky the neighbor is honest.

Fed Ex has gone out of it way to give anything but service, from leaving item out in the rain at the wrong address and then signing my name, to having me wait all day for an important pick-up, no room for the other things. I would give Fed-X no stars, in fact a minus number would be better. I do not have the order number as it was send by another company in Las Vegas.

We are shipping a sample International Priority to Japan and so of course paid for this service! We have already shipped to this destination before so we know the address is good. The package promptly arrived in Japan 2 days later and was then released by customs. So you would expect delivery the next day? Then there is a gap of 4 days in the tracking system with NO entry. NOW... 10 days later there has been NO delivery. My call yesterday, I spoke to a manager who assured me they would put a trace on it. Of course NO one calls back today and no update on the tracking at all.

I bought a car battery online and FedEx was used by the seller to ship the package. The seller put it on the original box of XP Power, as the battery was XP Power XP3000, and ship it to my address. After calling couple times, I was able to hold the package at the store for pick up. I go to pick up the package, and they give me a completely ripped off box, the battery was damaged, the box was ripped off, and the lady at the store was like, "Here you go. You can take now your ripped off box!" I contacted the customer service, opened the claim, and I did submit the claim through their website and email form.

I could not check the delivery status of my package and the only notification of missed delivery was a final notification saying they already sent it back to the shipper. It took an hour to get ahold of a live rep. They told me I had until 6:00 that evening to pick up my package from their facility in another town. I said I did not have transportation and asked if they could send it back. They said no and it would be sent back to the sender if I didn't make their 6:00 deadline. I will never use FedEx again!

I have always received packages delivered by FedEx that are in great shape. They seem to be a company that cares for the condition of the packages sent to customers.

The few times I have used FedEx they never change their standards, polite, accurate, quick. Even though they are my 2nd choice I will proudly stand up to defend them. They are a top notch service that's easy to use and very affordable!

FedEx's service is excellent; they are always on time, the parcels always come intact, but their prices are extremely high. Their organization and logistics are great but way too high in prices especially recently.

Great service and prices are reasonable. I would recommend FedEx over UPS any day. I also have used the printing services they offer and the team members have always been friendly.

FedEx might charge more than the other carriers however their service remains as the most reliable, high quality package handling and reliable delivery dates.

Although I have a great driver who services my area, if you notice that many wrecks on the interstates involve Fedex trucks, with packages strewn about. However, they never notify you that your package was destroyed. Just credit you IF you try and track the package and it shows "in transit' for days. In my neighborhood, where it is residential and 30 mph, they speed, going 40-50-60 mph. This company has no regard for the communities or their customers.

Most of my packages are left at a side entrance, just barely on my porch. Since I am elderly and not in good health, this is very inconvenient for me. I have to drag heavy packages several feet. I have had one shipment delivered damaged. I received a case of soft drinks, left at side entrance, several bottles were broken and the package was covered with ants, feeding on the spilled colas.

Perhaps FedEx is not for certain areas of the city or not for the individual consumer. Who the hell are they hiring? They refuse to pick up, or deliver, making excuses of no access. I will remember this for the holiday season. One less group I don't have to tip. I will take my business elsewhere and advise others to do the same. When enough people get tired, the service will change or cease to exist.

I am the president of a nonprofit organization in Orlando, Florida. I'm also a former investigative reporter in the CBS Television Network System. This morning, at 10:35 AM, two members of our logistics team heard the sound of a crash on the street in front of our office building. When they look out the window, they saw it was the FedEx driver physically throwing packages off the truck under the sidewalk. The sound of the packages crashing on the sidewalk was so loud, they herded inside the brick office building, over the sounds of passing traffic, the air conditioner, and music playing in their office! They ran outside and asked the FedEx driver to stop throwing the packages, as they were clearly marked fragile in 8 inch high letters. He simply laughed at them and drove off. The state of Florida license number of the FedEx truck was Y73-CDW. We actually have pictures of him throwing the boxes off the truck.

FedEx has continuously delivered our packages late and almost always damaged. They have even gone as far as throwing them at the end of our driveway. We live in rural area with a medium length driveway and our security cameras caught it all. Very unreliable but most of the time you do not have a choice who delivers your packages.

I've not had the greatest experience's with FedEx personally and professionally. I've had packages damaged and the driver tries to hide it or say they didn't do it. I've also had shipments come a day late when I had people scheduled to unpack it.

I have not been pleased with FedEx as they will leave the package I order, anywhere they please. I always have a large note on the front porch saying to leave the package at the back. The instructions are always ignored. One time they left the package on the front porch by throwing it in the corner out of view. I complained to the vendor that I never received it. I found it 2 weeks later.

I have complete confidence when shipping with FedEx. I love being able to track a package. I have never had a package be late and I'm always amazed how fast they get stuff delivered. Whenever I have a choice, it will always be FedEx.

FedEx is careful with the packages. They always seems to try to deliver on time and packages are in good shape when they arrive. They're also careful where they put them. Good service and friendly people if you need to talk with them.

FedEx delivers my medication every 28 days, without fail, even in snow and ice storms. They are reliable and I appreciate my driver. My medication is worth 1345.00 and I have always trusted them. A great company.

This is the third time in the last year that a FedEx driver said they had tried to deliver a package three times but only tried once. Yesterday, we sat out on our stoop waiting for the driver so we would not miss him/her. It seems that FedEx does not care. When I spoke to customer service, they said they would contact the driver's manager and call me back. I never received that phone call. Now, the station where the package is being held in NYC takes an hour to get to and is not near public transportation (why would FedEx want to accommodate the public?). It is time to Ex FedEx. If they will not provide the service promised for what they are being paid, I will no longer use them for shipping nor will I purchase anything that is shipped via FedEx. Hello UPS and USPS!

I have always been satisfied with FedEx, from shipping to receiving. In shipping, I take the object and FedEx wraps it for me with bubble wrap and paper, seals it effectively. Over occasionally, the package received is crushed. The drivers place the package in a somewhat secure place in my patio, but have placed the package in front of my garage, which is not wise. Overall, I find FedEx a superior service.

I have always for years and even now please with FedEx. It's sad to say but right now they deliver better than the mail. The person delivering is always personal and kind. They never rush and makes sure that you are the right one who the package or should I say house and they have always done with a smile.

Fast service, customer oriented and great online options. You are able to do everything online to create label, pay invoices, print invoices, tracking, etc.

While expensive the pickup and delivery response is excellent and the care given to packages is outstanding. They are reliable and easy to use and track packages.

Not only is FedEx more expensive than the USPS and UPS but I've had more lost packages than through anyone else. My last order packages ship dates were changed 5 times in three weeks. It took a total of 7 weeks to get my order! The one good thing I will say about them is when things are delivered to me they wait for me to answer the door instead of just leaving it outside the door!

As a legal secretary in a construction litigation law firm, I dealt with and relied on FedEx for delivery of documents (and over-sized packages) to courts, law firms, clients and witnesses. FedEx failed only once to timely deliver a package. Their employees were consistently helpful, patient and pleasant and I highly recommend FedEx.

The driver tore up my driveway which I just had redone! When I questioned him, he just threw up his hands and drove off? I would never use them! Terrible service!

Shipping with FedEx is difficult when residing in the country, but possible with a trip into town. Prices, handling are about average, but I do a lot of shopping online since both my brother and I are disabled and rural, delivery is a nightmare, boxes left on the step. They used to at the least knock when making a delivery, but not even that anymore. Articles sit outside, sometimes in the rain until discovered that they have been delivered. Big, heavy boxes are also just left for us. Difficult for me to get boxes inside, but nearly impossible for my brother who is W/C bound!

I have only used this service one time in shipping an item but I have received many packages from FedEx. The service was great. They are always efficient and professional. I have no concerns with the shipping company.

There are two different FedEx's under one all encompassing name and a lot of people don't realize that. There is Overnight or Air FedEx, not exactly the same (they can be), but they are at the same level and standards in a review, they are the ones that make the first delivery in the morning. Then there is the afternoon or ground delivery, they are a completely different crew. I am giving you a view from an entirely different angle than what you may think, I used to work in a State mailroom and we received and sent items through the FedEx services. I am not really sure of their pricing other than it is higher, but it is competitive because of faster times and more delivery drops.

Their delivery drivers are rude, park in handicapped parking places outside a business, leave your package at the garage door instead of bringing it to the door and complain about the weight of the box, park in front of gas pumps at a station to pick up their drop off bin. Come into businesses yelling that they are with FedEx even though you might be on the phone with a customer.

I have a home in Nevada and Chicago and we travel between both two or more times a yr. Rather than pack suitcases we ship FedEx and our boxes are always shipped and received in great condition and always arrive when promised. Their employees are friendly and helpful so I would not ship any other company.

Most people seem to think that FedEx is too expensive to deal with but I have learned that sometimes they are your best bet. They take good care of your package, they are fast and polite. We have a local store that handles both FedEx and UPS. I love them both and use them often. I highly recommend either.

I have found that on almost every single occasion the FedEx driver would carelessly drop my packages at the door. I actually saw one guy toss a package. I avoid this company and use UPS instead.

FedEx is a very good company in my opinion. They are better than UPS as far as delivery and time... and they have very courteous people working for them. They are my better choice for delivery.

I have never had a damaged item delivered by FedEx. They always deliver when they said that they would and occasionally even sooner. I do find it hard to find a convenient drop box in my area.

They handle packages rough. Had more crush boxes than other shippers and time is off more. Do not help to make complaint unless a money matter then you get roller coaster.

They delivered my package to another house. Later I found out, but was told it was delivered to my doorstep. They kept telling me when I called customer service they would find out and call me back but didn't. I think if people have a alternative shipping method they should be using it.

I much prefer UPS. FedEx never leave notice on door about they tried to deliver. They prefer to just drop them off at the office and leave it to them to contact me. Bad customer service!!!!

FedEx gets the job done and price is great. Never had a problem. They deliver when they say. Hope this helps you decide on who to ship with. I will always choose them.

Our experience with FedEx has always been excellent. We have always had timely deliveries and while they cost a bit more, they are dependable and we have never had a damaged product working through them.

FedEx does not leave packages where designated. Have called to complain. Was told the company would get back to me within 5 days after they contacted the driver. Really, 5 days, I was talking to the local office, how long does it take to contact the local driver?

The delivery guy in Whitehorse, named Jason was extremely rude and refused to bring the parcels up the stairs for my grandfather which is 72. I had to carry 55 lbs my self. He also had his son with him so it's not too good education to teach his son how not to do their job.

I have not dealt with them too often but the times that I have been good experiences. I see the drivers and they definitely appear to be busy. Whatever I have received they have made a great effort to deliver it to me.

Whenever I order packages and they arrive via FedEx it's difficult to track them. When you track your package it looks like it's just sitting there a few days even if it is moving so it can make it more difficult to know what day you need to be home. Delivery date is often different than the estimated delivery date. I don't know if it's the training but for some reason UPS drivers always seem a bit friendlier and I've lived in several different states. To put it in perspective, FedEx is only slightly better than the post office.

I found the FedEx's employees to be very helpful and courteous. I also found their website easy to maneuver. I just brought in my wrapped package and they weighed it and told me the cost and gave me a receipt with the estimated delivery information and a tracking number. Very satisfactory experience.

After my 7th contact with FedEx I still have no idea where my cell phone is. It was lost because a grounds driver picked it up and it was a FedEx Express package. It is lost in their system and they have no idea what happened to it. A tracer takes days and most agents have given so much misinformation, I am beyond frustrated and in tears. An hour and 24 minutes on the phone and I still have to wait another 48 hrs. to hear back from anyone.

I went into the store @ 1016 E Fort Union, Midvale, Ut., last week, to have blueprints scanned and, NONE of the 5-6 employees were helping customers. I am significantly and very obviously disabled. First, I had to get their attention to get help opening the door, because the doors are all manual, not disability accommodating. I stood in front of the glass doors for several minutes. Any semi - or moderately observant person would have seen me before I even approached the doors, as the handicapped parking is directly in front of the wall of windows at & close to the front of the building, and they would have seen me struggling to get my walker and transportation aid device out of the car, then seen me getting on.

We had two packages supposedly delivered by FEDEX on the same day, neither made it. They both contained phones. One was apparently delivered at 12:48 and one was apparently delivered at 1:42. Unfortunately, this is not actually the case. We had someone home all day because we were told by Verizon that we needed to sign for one of the phones. I came home around one, there was no package. So, according to FEDEX, someone got very lucky and lifted the 12:48 delivered phone and hit the jack pot by coming back to get the 1:42 phone. Not to mention that making it up to our front porch would consist of them going by our neighbor who has a German shepherd and who works in his garage building cabinets.

FedEx drivers do one hell of a job! There is not one night or day that I don't see FedEx on the road! They are the safest drivers that I've ever seen. As a police officer, I have never had to ticket or do an accident report on. My hats off to the brave drivers of FedEx.

In 22 years in one location, we have infrequent FedEx deliveries. Overall, deliveries are always later than promised, packages left either at the mailbox on the road or at our garage (not without sight of the house), on the ground, etc. We have a sign posted asking for delivery to our front door and a sign on our front porch with an arrow pointing to where the package goes. Rarely paid attention to. Further, with one exception several years ago (a female driver), most FedEx drivers around here are never friendly, are short, abrupt, and they never ring the doorbell - just throw the package. I do not knowingly deal with companies who only use FedEx for their delivery.

I could not get the shipping price of the box I sent even when I called in. I also couldn't find the progress of the shipment. When I dropped box off at FedEx it went smoothly.

FedEx was the best service. Even international quality care is applied. ETA was on time and proper assistance was given at the time of delivery. Great experience. Overall it was like magic.

When you want or need it done, call FedEx delivery, a call to let you know they are leaving it at your gate. Kind, thoughtful, never have received a dented or partially opened package.

Fedex has done an excellent job in training their personnel, in customer service, timeliness of delivery and handling of the packages. Their pricing is much better than UPS and they have very few damage claims.

Apparently FedEx delivers to USPS that then delivers to address. On one occasion package did not arrive and was told by USPS that it had been delivered to the wrong post office and returned to the shipper. Took hours on the phone between USPS and FedEx trying to get issue resolved. Neighbor had same experience.

They require a signature to leave a package. So if you aren't at home you need to leave a sign asking them to leave the package without a signature. I did that and they still wouldn't leave it. UPS will leave it without a signature.

I shop by internet frequently and find that FedEx packaging is better than other options. Even fragile goods arrive intact and safely. That has not been my experience with USPS.

The drivers are too lazy to drive down the driveway and leave the packages. They leave them out at the street 300 feet from the house. When you check tracking they say delivered and left them by the front door. You have to go out and find where they may have left them.

I never had a problem with FedEx. Parcels always delivered with no damage and on time. Being in the auto repair business I need a reliable carrier and FedEx has been just that and I would recommend this company.

The delivery persons vary so I can't be specific about the drivers. Some, leave on deck, some have left things that is medicine that says KEEP REFRIGERATED, out in the hot sun, they never knocked or rang doorbell. One of us is here 24 hours a day. Husband works downstairs. I am retired and don't drive. The meds that got ruined by melting through the push up bottoms (like an orange push up ice cream) and was all over the boxes and each other, we had to ask them not use FedEx for medicines. We had to pay for them anyway and they delivered by a DRIVER OF A CAR. Over $300 in meds, paid for 2 times. Did anyone care? No. So FedEx is okay for things that don't melt.

I have only been using Fed Ex the last two years when sending packages, and ordering things online and have been very satisfied with the fast shipments, and excellent handling of packages. I am very impressed with their services.

I have been shipping with FedEx for a number of years and I have found this experience to be one of excellent rewards. The timing is always on schedule and packages arrive intact. FedEx is my preferred shipping company of choice.

FedEx left daughter's wheelchair at house on wrong street. Not trustworthy. Passes deliveries and responsibility to unreliable USPS, who is just as bad as FedEx.

FedEx always deliver to wrong address, continually. Always have to monitor delivery to catch them saying they could not deliver and send back package to seller.

Their services are acceptable but can be problematic e.g., delivery times. Their drivers can be pleasant at times, but their 4 hour time span is difficult. Too many hours to wait for packages. Their service centers are nasty with long waiting.

I was having a package delivered and the driver never came to my condo!!! Never left a note to say they were there, nothing! I called because I got a message that they could not deliver! Called and told them to deliver package with a neighbor that is home all day! Never attempted to do this! I will never deal with this company again!!!

Trying to find a FedEx box is next to impossible! They do not keep their local website up to date... They may have pulled a box 14 months ago yet it is still on their map (an exaggerated time lapse due to the exaggerated time it took me to find a box!!!) When I'm told to return a product via FedEx, I cringe. Last time, I sat on the side of the parkway & waited until I saw a FedEx truck & followed it to its destination. Needless to say, it was a very long wait...

I shipped about 30 packages with Federal Express from Florida to Wisconsin. The price was very reasonable and the service was top notch. The delivery times more than met my expectations. I sent those packages over a course of a two month period in the middle of winter. There were some very bad storms they had to contend with and they still made it on time using FedEx ground. Great job!

FedEx keeps up with the competition. Employees are courteous and mostly agreeable whatever the situation. Their website is sometimes difficult to navigate but mostly works well.

The packages were received on time in almost pristine condition, prices were reasonable. Would recommend to anyone. Pictures of tractor trailer doubles in accidents are part of the business. But it is a very small part. Happens to all of the carriers.

Pricey but in comparing the other companies, you get what you pay for. I have never been disappointed with their service and delivery times. I had to learn the hard way, USPS, UPS do not come close to FedEx service.

I don't know if it's the drivers' bad eyesight or their laziness but they love leaving packages wherever they see fit. They don't bother to check with the household members if there was a package meant for them or not. This is the second time this has happened and it's pissing me off. They need to have a word with their drivers to figure out what the hell they are doing.

I brought a package from South America that I needed to drop at a FedEx location in Las Vegas between flights. I had prepared the package online, researched the facility, and determined the cost (which of course ended up being more than quoted online), and printed the label. It turns out the "FedEx" location is inside a hotel, and they slap a $30 "handling fee" to turn over a package to FedEx, even though they claim to be FedEx. FedEx, needless to say, takes no responsibility for these FedEx charges, referring to the "FedEx" location as "them."

Promised 3 day shipping but not told, started next day. Items spoiled before it got there. Two pies over 100.00 overnight. Come on. Branford CT girls are so bad and unhelpful. Gentleman by name of Larry ** was great. Went way above expectations.

FedEx always gets my packages here quickly and on time. My packages arrive in great condition and rarely, if ever have I received damaged merchandise. When I have had to talk to customer service I was not left on hold and my concerns were quickly dealt with.

I had good experiences with FedEx for about 25+ years. Few problems. Easy to use generally. Like pickup options. Stores should offer more services like fax and notary.

I do my best NOT to have anything shipped to me by FedEx. A FedEx truck has never come to my home in 13 years now. They do not drive up my road to my home in the woods because they must pass 3 very large dogs which surround the truck before a wire underground quickly stops the neighbor's dogs at the beginning of my property. All they need to do is drive slowly into my woods, the dogs will not bother them - Unless your trucks have no doors or windows. They will not scratch the truck. I think FedEx comes out of Binghamton, NY about 1 hour away and they once left an expensive package at my mailbox on a main road, RT 220 in Ulster PA, 1/10th of a mile from my home. It was a large box, easily stolen. I understand why they can't drive up my hill if it is icy or snow, but it was in Spring or Summer.

FedEx's stores are plentiful with excellent customer service with every visit I've had with them throughout the years. The price is well worth the guarantee & excellent shipping time frames they offer. And, they have helped me many times with ideas on how to package awkward or odd shaped items for safe shipping. I've never lost an item with them receiving or shipping. And, I've dealt with them from Maine to my move to Colorado & still they are the best!

I have found shipping with FedEx is simple, painless and cost-effective. I would recommend this company for sending anything, within laws and reason, of course.

I have always found them dedicated people that work hard to get your package on time - the only thing that holds them up is bad weather and package doesn't get in this area to be delivered.

It depends whether you use FEDEX Ground or regular FedEx. The Ground truck speeds through our neighborhood like it was a racetrack. Recently my wife had to reschedule a delivery and they screwed that up.

FedEx may be the granddaddy of all shipping companies, but I still rate it four stars. Why! Because I've experienced glitches at one time or another. But in my estimation, it's still a great company.

This is the 3rd time in one month that FedEx claims I refused shipment on their tracking site, which is untrue. Instead, their packages are always delayed, late, misdirected, and rather than own up to it, they blame the customer. I receive packages 3 to 4 times a week and never have problems with UPS, USPS, DHL, Amazon (AMZL). Yesterday, FedEx tracking site was down nationwide and I can understand they were having a delay in delivery; however, once again, the tracker claimed I refused shipment. It's rescheduled to be delivered today, but it was supposed to be delivered Saturday, then rescheduled for Monday, and now rescheduled for Tuesday, with the false claim that I refused shipment.

I work for a large organization that uses FedEx exclusively for all their shipping needs. However, I have been sorely disappointed by FedEx twice now. FedEx claims they have already investigated and found my claim to be invalid. So I just want to put in my two cents. While shipping our materials and giveaways to a conference in Kansas City, MO, we realize upon receiving the package that 98% of our contents were missing. This has happened twice already.

Ordered a baby car seat for a coworker 2 weeks prior to shower. Guaranteed delivery in 5-7 days. After not receiving, called FedEx and was told it was put in wrong by Toys R Us but would schedule delivery for next day. 2 days later called back to FedEx and was abruptly told to call back later due to technical difficulty and hung up on. Next day finally got through to be told it "couldn't be located" and "Sorry, someone will call you when located". Asked for someone else who "found" it but "so drivers were already gone for day, can deliver tomorrow or pick up at location (in another state)". BTW- baby shower is today and I HAVE NO PRESENT!!!

Most of the time I have had very good experience with FedEx. Packages are delivered very early and in good condition. The drivers are very professional.

FedEx is pretty on par with UPS as far as shipping methods outside of the USPS. I think they're generally a little more reliable, but I feel like in the past year or so I haven't received packages through FedEx as much as UPS or USPS.

All of the people at FedEx were friendly and it was not a long wait. My package arrived on time and there was no damage to the package. Tracking online was very easy!

Somehow, FedEx had an old address for me and I was able to update the address online, but I had to engage in numerous calls wherein I learned the address didn't update. After calling & being transferred around, I finally got a package manager over the driver who updated the address and my package was finally delivered. Otherwise, I have had no issues using FedEx.

Packages are delivered on time. Can track the arrival date and estimated time through their tracking system. Have not had any problems with items arriving damaged.

Their service is great unless they are using a transfer service... If they use the post office, we get lousy service. They won't deliver anything that won't fit in a mail box, etc.

Extremely POOR customer service. I was on my way drop off an important shipment, called location to let them know I was stuck in traffic, got to the counter 1 minute late and they refused to get shipment on truck even though truck had not arrived yet!!

FedEx don't ring your doorbell and always just leave your package without you knowing they have been to your house. I really don't like FedEx at all.

FedEx is not the primary parcel delivery service that my supplies use but the packages are delivered timely and in good condition when they are the delivery service.

I had a customer purchase an item with shipping via FedEx. The customer alerted me that FedEx attempted to deliver on Thursday of last week but was unable to because I wasn't there. This is the last time FedEx told the truth during this mess. I was out on business on Thursday. On Friday, I came in early to await FedEx. First, I noticed that no missed attempt tag was left. I called customer service to confirm the package was en route for Friday and to tell them that the driver is not leaving missed attempt tags again (an ongoing issue with this driver). I was told the package would be delivered on Friday. So, I waited all day. I even put a note on my exterior door asking the FedEx driver to ring the doorbell. The door was unlocked and the lights were on.

I was behind a FedEx delivery truck that was trying to make a left turn from the right lane. Other cars passed the truck on the left - in the proper lane to make left hand turns while the drive blocked the entire right lane. I flashed my lights to the driver who became enraged and put the truck in reverse and tried to back into me. I was able to get out of the way as the driver threw it in drive and sped off through the intersection. I was able to get a picture of the truck and filed a complaint with the local FedEx Station. The Station Manager blew this off and completely swept it under the rug and advised me that the driver was going to continue to be allowed to drive. If you are in the Charlotte, NC area and see a female FedEx driver, get out of her way as she is a horrible driver who will road rage and claim she didn't do anything wrong.

Never on time, drivers aren't friendly, packages don't arrive when scheduled. The drivers do not knock, ring door bell. I have even had them set package in my doorway when my door was open and not even say anything. They throw packages against the door. I hear a thud and they are already gone.

I shipped international and it depends on who you talk to. There are some that will care or knows the urgency of the package and there are some who really doesn't care at all.

The truck is recognizable as well as the uniforms the driver wears. My delivery came to my door and when I did not answer right away he left his notice and was taking the package with him. I appreciate this although I made contact before he pulled off.

My experience with FedEx is they do a great job and I been doing business with them for 17 years. And I don't have any problems with them. I compare prices with all the shipping company and FedEx is #1 in my list.

It's essentially a crapshoot whether you get your order intact, or anywhere from modesty bent to beaten to hell. The pricing is competitive, but they still can't beat USPS for delivery times.

Have used FedEx over the years and was completely satisfied with their service. From beginning to the end, everyone was courteous, helpful and very nice to do business with. The packages arrived on schedule and no problem.

FedEx constantly toss packages in the yard or worse in the road. Even when they could drive into our driveway, they still toss the packages haphazardly out of their vehicle.

Have had some problems in the past but, overall FedEx seems to be ok. One problem is that at times, drivers are not familiar with the area and get lost. Possibly using a GPS for directions which if not updated will not be accurate. Some packages have been damaged in transit but not severely.

FedEx may be pricier... The best in class customer service gives it the value added proposition. We find the in store pickup location helpful when not at home or at our business. Handles our packages with care.

FedEx is a better delivery service than UPS to me. They have extended hours and multiple drop locations where I live. They always deliver my packages before dark and my items are never damaged.

The prices are a little cheaper. But it does no good when FedEx keeps delivering my packages to the wrong address. Then when I make a claim they denied that the package was misdelivered.

FedEx is always on time with their deliver and also you get a tracking number to keep a track on your package. I am happy with FedEx services. Would recommend.

Definitely not the company they used to be. Packages are rarely delivered on time. Packages are usually damaged in some way; oftentimes, it looks like someone tried to open the package/box. Also, the partnership with USPS (smart post) is horrible! Things are NEVER delivered as promised. They are always late!!

They are reliable, timely, reputable and great service. I highly recommend FedEx for your shipping needs. You are easily able to track your package every step of the way and receive constant updates via email and text.

I have never had any problems with any packages that come thru FedEx. Get updates in my email for deliveries and they always arrive in a timely manner and in good condition.

I ordered 3 bags of specialty dog food from PetSmart. I expected it to arrive in 2 days as Petsmart boasted, but after tracking my pkgs, I expected the pkgs on Friday 8/4 from FedEx. I had enough dog food at home to last for my dogs through Thursday evening (When I have ordered from Jet.com it is here in 2 days). My husband was working in our garage 25 feet from our latched, but not locked, gate, with the garage door open. We wanted to watch for Fed Ex, as the pkgs were needed so my dogs could eat - our large dog is allergic to most everything.

When they drop off the packages the person is very nice and always says "have a good day" if we are around when they come and if not here they leave a note saying they were here and where they put the package. That is nice that they do that. Never had a problem with FedEx.

FedEx is okay yet not like UPS but I feel they get the job done. It's a lot of hard work and heavy lifting so hats off to both companies. Keep it coming packages that is. Thank you for a job well done.

I used FedEx for many years in business. Always with good results. Packages were delivered in a timely fashion. I never had an experience with damage to any package whether I sent it, it was delivered to me.

The tracking pretty much accurate in most cases, usually delivered as posted by seller and when FedEx receives and ships out. Tracking simple enough to follow.

They are often late. The last late delivery and I called to find out why. I was told that FedEx does not work on Mondays, so the package that was supposed to be delivered the previous week would be delayed until Tuesday. At the earliest. Don't work on Mondays? What crock of bull as an excuse.

Another reliable company. Like UPS, you won't have issues with FedEx that you'll have with USPS. I have used their 2 day shipping and it is great. Tracking info is always detailed and frequently updated.

I have had issues with the driver leaving packages on my front door step - if the driver would push the pkg in one foot more the pkg would be under the porch. That would prevent the pkg from getting wet due to rain or snow. This has happened several times over the last few years and the pkg gets soaked. I have called FedEx and complained about this to no change in behavior. If the driver would at least ring the bell so I know to look out the door I would see the pkg and bring it in. This is just common sense.

I rarely use FedEx to send parcels, but monthly my spouse and I get various packages sent from different companies. The companies and us have instructed FedEx we want to sign for the delivery, but it has fallen on DEAF EARS. The drivers are in such a hurry they leave the packages off and then speed away. It takes only a few minutes, and why me (the consumer) needs to put up with this behavior is insane.

FedEx is terrible with handling of packages. I received cat food from Chewy.com that sat in the truck for 9 hours in hot temperatures, had to throw out. Also, received an open box of kitty litter that was split down the side and was spread throughout the box, another order from Chewy.com! They throw the boxes and never ring or knock on door! I will not order anything from anywhere that ships with FedEx ever again!

My answers when they lose your package and you don't have any help from FedEx at all and very sad when they have your phone number and they don't call you at all. And let someone else sign for the package... I don't like FedEx. And still the day and I haven't got my package. Shame...

I don't like using FEDEX. They're rude and throw packages. The overall care for their customers doesn't matter. We normally use UPS. Employees seem happier and more at ease with their job.

I stopped using FedEx due to broken packages, unprofessional workers and a general lack of trust when ordering from retailers. I use UPS. They have excellent service.

They refuse to deliver packages to the nearest FedEx if you need redelivery, and are not going to be at home. I hate having anything delivered by them.

They dump packages in front of detached garage, rain or shine and often where it could be run over because it wasn't seen having entered from another door. My elderly neighbor order her pet food and litter so she doesn't have to carry it down a flight of steps but we are the ones who wind up carrying it down.

FedEx has went above and beyond for me on several occasions. I can call or text my regular delivery driver if I'm not going to be available to receive my shipment, and is always willing to help me in anyway he can!! FedEx rocks.

I am a small business owner for 24 years. FedEx is the worst shipping company. I was expecting an order that was never delivered to me. I tracked my package and it was just left 15 minutes ago somewhere other than my address. When I called their customer service they asked to start knocking on stranger's doors asking if a package was left. They opened a case for my missing package and promised to call me back. They did not. When I called back they informed me that they could not do anything about it because records showed that the package was delivered (not to me of course).

Misleading and deceptive conduct. Fedex is slow, very slow. It extracts taxes for Australia, promises to send the item, and after it has my money, being thousands of dollars, declares that there is another issue by email. One can't reply to the email. It states the item is a prohibited import, after illegally taking my money to import the item. The item, is not, according to the Australian border list of Prohibited items, prohibited. Absolutely the most useless organisation of the so called larger professional ones in the developed world, incompetent and partly corrupt. It wasn't my choice to use Fedex, it was the shipper, I've had too many issues with Fedex in the past. For anyone importing from Europe to Australia, use PostNL or similar. This website should have a ZERO rating for Fedex, one star is too much.

Order parts for my car and paid shipping which was picked by the supplier. One item was sent USPS economy and arrived on 07/31. Also my other item was shipped FedEx ground and reached the local hub at the same time and said it was out for delivery. So having both items being dropped off on Monday, I set an appointment to get my car in the shop on 8/3. Monday ended with no package, Tuesday went by with not package. Each time checking my tracking number to find out whats going on. Wednesday I called and they open an investigation and contacted the local hub which informed me that it is on the truck and I will get it today. Now 8 pm and another call to FedEx.

The couriers that delivers to my resident have always been pleasant and helpful. They have even offered to bring my package inside my home if it was too large for me to handle. I would highly recommend their services to family and friends.

They provide great service and always deliver on time. I rarely have issues with them and can always count on them when I need something shipped quickly.

Fedex has screwed up so many shipments for us it's almost predictable that the order will be wrong when it's shipped. I ask now who is shipping my products, so in case it's them I know to really keep my eyes out and check with my neighbors on the chance it's delivered to their house (when it's supposed to be delivered to my house).

FedEx is not as good as UPS. They have lost my packages twice. Thrown my packages in the yard and also logged my package as being received, when actually I hadn't received it at all. They can stand some improvements.

Usually courteous and prompt and packages brought to the door. Prices are a little higher but they stick with the price quoted so they are reliable. Still one of the best shipping methods.

I have used FedEx and UPS service before over the years. Both companies in my experience provide slightly above average service. There are a few things they could do to improve their service like calling the customer when they arrive with a package.

FedEx has a terrible time delivering packages to my door, more than 4 times they have delivered packages to my neighbor's house (directly across the road) instead of my address. Nothing worse than having to track down your own packages, I have complained to the main office. BTW, the Paducah, KY office location has a great customer service.

They deliver my stuff to neighbors which is a HUGE headache. I won't order from companies who prefer to ship via FedEx. I'll take anyone over FedEx.

FedEx is great in every way except price. Way too expensive to use regularly. I have wanted to use them but every time I check USPS beats them every time. Last week I had a pkg. with 12 cookies to mail from Aurora, Il. to Huntsville, Ala. and priority mail would have cost me around $30.00???? USPS it cost $7.00. What would you do???

Every package that has been delivered causes major anxiety that it will not get to me. FedEx Drivers usually leave packages anywhere with whomever even though a signature is required is selected. Even when I've called a few minutes since their website states that the item has been "delivered" they are not able to contact the driver. One usually gets a 48 hour claims ticket to see what the resolution was. It is ridiculous that items get lost because of how inept and careless their system is.

One job! Two page Important document to be moved from the UK to Turkey. How difficult can this be? Clearly for the dedicated transportation company, FedEx, the answer is impossible. FedEx picked up the package from UK Consulate on Monday 24/07. Delivery guaranteed for Friday 28/07, although expected that delivery would occur much quicker, as premium international priority service chosen. The package didn't arrive as expected and for some reason was held in the FedEx facility in Paris (France). My emails to query what was causing the delivery delay went unanswered.

I placed orders with 2 different companies on the same day; both used FedEx for shipping, each package arrived at the FedEx facility in Grove City Ohio on 7/31/17 and are intentionally being held there. The packages are scanned twice each day stating the following: In transit, GROVE CITY, OH 43123. When I contacted customer service the only thing they would tell me is the packages will be delivered on time. So even though the packages are here locally in the very same state I live in, FedEx is intentionally holding the packages at their facility until the last day of the original scheduled delivery day. (One is scheduled for delivery on 8/3/17 and the other is 8/8/17.) How stupid is that???

Bottom line FedEx doesn't give a ** about their customers. If a package does not arrive or they say the package arrived and it was the wrong package they take no responsibility. What they will do though is pass the blame and have you contact the seller. They will tell you that they will call you back in 2 hours. Guess who doesn't call? FedEx. Why pay the extra money for 1 or 2 day delivery and if it doesn't arrive who takes the responsibility? Not FedEx, again they will just have you contact the seller. They will not do anything to compensate for any inconvenience. I would rather drive 14 hours to retrieve my own package on time than rely on FedEx to bring a package to my doorstep. I mean they will bring me a package but instead of what I ordered it will be 3 Pacific Life retirement magazines. Which does not make for good reading material.

I ordered a pond pump from Amazon that was shipped on the 26th of July in California. 3 days later the package was in Salem Oregon to be delivered to the post office but FedEx said they were closed. Really? Then they said they would deliver it the next day... which did not happen. Nor did it happen the next day. I have tried to find out why without any success but I did get a promise the package would be delivered today. I'm not holding my breath.

I purchase a new vehicle and I wanted to protect it with WeatherTech Floor Liners. I ordered the items on July 27, 2017. The company sent the items via FedEx Ground. The expected delivery date was July 29th. After waiting all day, at 7:00 pm I check with FedEx and it states that the package was delivered to "an address other than recipient". FedEx tells me that the door tag should say the location, however there was no door tag. I then ask for the address and find that it is does not exist.

Package due Saturday; Friday I get an e-mail saying it will be delivered on Monday, nothing arrives on the Monday, call FedEx first thing Tuesday morning only to be told my package is now lost!! Should have read the reviews first, saved myself 40.00 & just used regular mail. A frustrating waste of time & money!!

FedEx. Generally considered synonymous with good work ethic, good customer service, and the best at what they do. Right? That's what you MIGHT have thought before you arrived here. I recently sent a maximum 10 page letter to Windsor Ontario from Traverse City Michigan. Had I known then what I knew now I would have just drove the letter myself. Yes the letter got there. Good work FedEx. You did your job. You do realize this is only PART of the equation correct? I paid for the letter in full at the time of sending. No mention of an additional payment was made at the time of sending. Had it, I would paid on the spot. Only several months after I changed addresses did I get an additional bill for $43.40. FORTY FIVE pathetic dollars. No call from FedEx. No call from anyone. Just another bill.

So, if I can I will avoid using FedEx from now on. First, there's a package left at my door "accidentally", and even after I call for them to get it, a week goes by and still no one comes. A manager then called and said this info "got lost". At that point, I delivered the darn thing myself because that’s what I would have wanted if that were my package. Next, I order a large safe which was delivered to the wrong house. FedEx claimed they were doing an investigation, and still knew nothing.

If there was a negative amount of stars to give, I would give them! I was scheduled to get my package on Friday, since I was not home they did not leave it (understandable), I had requested my package be held at a certain location, called and was told it would be ready Saturday. Saturday comes around, my package is not at the location, come home and there is a note on the mailbox stating they tried to deliver the package again!! I called and was told they do not have the request that I put in (of course, typical). Luckily I took a screenshot of the request I put in. Then they told me they could put in the request and my package will be there on Monday, I told them ok fine. Then they said or I could have them hold the package at our main facility and you could pick it up there if you want your package today, I said I would rather do that and asked them to do that. In the middle of transferring me the line got "disconnected."

I have experienced the worst customer service anyone could be involved in. For the third time that I have order a replacement phone the first shipment never gets delivered. The driver always labels it as left at the front step. This last time which was July 27 they said the same exact saying "left at the front step." Called them multiple time for the next 3 days and no one would call me back to let me know any status. Spoke with Anthony today which wasn't much of help. So now FedEx has told my phone insurance company something about my address and now they won't ship me a new phone because of whatever FedEx said to them. But tell me how am I at fault if they never attempted to deliver the package. This is not acceptable. A customer shouldn't have to go to all this loop in order for major company to do their job properly.

I was on vacation with my three young kids in Florida. I was rob. I requested to pick up my passport on August 26 2017 at my address in New York. As I explain my situation to the rep she schedule a pick at my residences in N.Y. Arrange for driver to bring package and slip as well. Unfortunately she came without package. My daughter stated I call CS. They assured me will returned with which she did. My daughter obtained it from her she ask her to filled she will returned for that package. So I Called CS to confirmed CR reconfirmed and stated they have till 11:00 o'clock to obtain that package. Ok I had my eldest daughter wait up with the open till 11:00 no FedEx unfortunately. I proceed to CS.

FedEx claimed they delivered my package but never came to my residence. They state it was left at my door but when I call to complain they tell me to look in the bushes and ask my neighbor. They are liars and their customer service is a joke. They will not even question the drivers. So basically if they are delivering something of yours and the driver wants it then you're out of luck.

If zero stars was an option, this would be it. Story 1: I got a custom jersey for my girlfriend and was to delivered before her birthday. I live in Chicago and it was shipping from Missouri. It got to my area, not even 10 miles away in record time. But out of nowhere they sent the package north... To Madison WI where it sat at a FedEx facility for 3 days, missing the deadline and my gf's birthday. I called them and their answer was simply "That just how it is sir."

My husband order an iPhone 7 plus this past weekend and I was suppose to received my order on Saturday the 22nd. I never got my order, I did called FedEx and they started an investigation, but FedEx never call me back again. I had to call Apple to get my money back. It was a very frustrating experience since the value of my phone they lost is $900.

I ordered a critical piece of equipment for my small business. This equipment was required to fulfill an order with my client. It was guaranteed by the 18th of July. The package showed delivered, but it was not delivered to my address. After multiple phone calls I was told that the package was delivered to the wrong address and that the place of the mistaken delivery called them and made them aware of the mistake. They then assured me that they would pick it up from the misdelivered address and redeliver to me the next day. This did not happen.

Had the law office give me a time and then FedEx called and left a message stating that someone over the age of 21 need to be there at 4.30 to sign and that photo id would be required. Well FedEx decided to come to my door at 11 this morning. A far cry from 4.30. Calling them was told I would have to wait till Monday. No time given or go to Danbury and pick it up - I phoned the law office who took the policy that they couldn’t do anything about FedEx to which I reminded them that FedEx is in business for the consumer not the other way around - so I don’t have to wait all day Monday. Have to drive to Danbury Sat to get the items - so much for that lovely company. I might add are business suppose to wait around all day for delivery which is don’t at the whim of FedEx - I think not.

My employer send me very important documents of original copies with Fedex overnight shipping. The address were properly written. Fedex has delivered the package to wrong address. I got the package due to kindness of the other person. He found it must be important and dropped the package in the leasing office. Called me to collect the package. How can such an important package 'PRIORITY OVERNIGHT SHIPPING' can delivered to wrong address?

I have my dog food (prescription dog food) delivered every month to my place of work and have never had a problem. The company I get the food from unfortunately uses FedEx and it usually takes 2-3 working days to arrive. It was ordered and shipped on 19 July and by Monday, I still hadn't received the package. I called FedEx as I tracked it and got a response that nobody was available to receive the package.

The experience with this company has been the worst, and customer services, they are rude people, and the drivers the lazy one. Has been waiting for my package almost one week, tracking number said "out for delivery today" and today never come, they said my address is wrong. Nothing wrong with my address, I been living here for 3 years and never have problem with UPS, very lazy drivers. Federal express suck.

Let me tell you a story about my very frustrating experience with FedEx. I ordered a package on Friday afternoon, a very important necessary package, and I paid for overnight shipping for FedEx so that it would be here by Saturday, or Monday at the latest. I needed it on Monday night. I went to bed rest assured that I would get my items by the deadline.

Please, for everyone living outside of the US, STAY AWAY from FedEx. Worst experience I had so far. I paid 40 Dollar for a quick shipment of a small package. Thanks to tracking I got notified that after about 3-4 days the package entered the country and I was positively surprised. After all, the high shipping costs seemed to have been worth it. But after about 2 weeks my package was still at the local FedEx office, not at customs, but the FedEx warehouse. Since I got no notification and the FedEx tracking system informed me every day or so that a new delivery date was being programmed just to not be delivered at the end of the day I decided to write FedEx.

FedEx Germany collected a 0.4kg package of urgent spare parts for medical equipment at 4pm Wednesday 19th July - Destination Lagos Nigeria (There are daily direct flights to Lagos from Germany). For reasons unknown, they shipped the package to Paris, France on the 20th. On the 21st, again for reasons totally unknown, they shipped same to London. Nothing trackable happened for 3 days until Monday 24th, when it was shipped to Moscow, Russia where it has remained until now, 4pm Wednesday 26th.

I bought a fuse that cost $9 and $6.25 to ship. The weight was .1 lbs which is probably high. It shipped on July 15, 2017. It's supposed to be here tomorrow July 26, 2017. It was sent FedEx Smart Post. I find it unbelievable that it has taken 12 days to get from Ohio to Florida. If this shipping method is always this slow they should post that on the web site.

I ordered a package off of Amazon which, to my dismay, was shipped via FedEx. Now, FedEx and I started our rocky relationship early. They constantly claimed they couldn't find my house, I had to hold their hand and teach them how to get there numerous times. At one point, I had to give them GPS coordinates so they could add me to their system. But not even that prompted me to write this review. This package I recently ordered was due for delivery on 7/25, after it traveled a grand total of 7 miles in 4 hours on 7/24. Without any contact from FedEx; no email, no phone call, nothing, they marked my package as undeliverable and marked it to be sent back to the shipper.

My sister send me parcel from Canada (2 tshirts) worth 200 Canadian dollars (10 thousands rupees). This FedEx company charging me customs bill 6100 rupees bill. Can you believe that 10 Thousands rupees worth product and they charging you custom money in the name of gst and all taxes 6100 rupees. This is ridiculous. Complete rip off. I'm putting my case in consumer court if this company charge me this amount of money. I suggest everyone before you send or receive anything from foreign just ask them how much custom they going to charge you.

I bought two mattress from Wayfair with the delivery by FedEx and the mattress should be arrived on last Wednesday. I stayed home the whole week for the delivery, but FedEx each day will say either Unable to contact me or No to attempt and has to reschedule the delivery. This morning I stand in front of my building from 9:30 am to 2:45 pm to wait for their delivery. At 1:26 pm and 1:45 pm I saw the FedEx coach passed by without stop to my building.

In May my husband and I used FedEx to send our passports to a visa agency in Virginia. After we didn't receive our passports back in a timely manner I called FedEx and was told that they accidentally got knocked into the trash and therefore never made it to the agency. Our passports were only two years old and therefore had eight more years left on them. Because of the carelessness of FedEx we had to apply for new passports.

I've shipped a very important document to my sister on 19th July, and it was supposed to arrive last Friday, and I've paid a lot. It was 1 piece of paper. Friday, she stayed at home all day long, and at the end of the day she called FEDEX to know about the delivery. The attendant (Aline), informed her that the document would be delivered on Monday. It was not. I've called FEDEX, and they told me that my sister required another day to deliver, and this is not true. This is very serious. So, my sister called one more time and they said that could not deliver on Mondays!!! So, what is this?? This is not fine. They dont have any commitment. I'll never use FEDEX again.

My $2,000 TV was supposed to be delivered yesterday... and for absolutely no reason at all, it wasn't delivered. So today I waited for my package (because it required my signature to be delivered), which was put on track for delivery at 8 am. Now after waiting at home until 11 pm and calling FedEx multiple times throughout the day, I just found out that the delivery person was unable to deliver. At 11 pm! And the only explanation I was given was that they were "delayed!" This is inexcusable! I'm so fed up with FedEx, as I will now have to somehow put my package on hold for over a week and a half, as I will be out of town! Except I can't even do that because their website is broken and gives me an error every time I try! I have never been so frustrated with a company in my life & will never use FedEx again!

Ordered a Lifetime brand picnic table from Sam's Club. Delivery packaging damaged. Internal item damaged. Wasted 2 hours with customer service at Sam's Club. Wasted another 1/2 hour of talking with customer service at FedEx. Why would a FedEx driver leave a sorely damaged item on a person's front porch? FedEx (Guillermo) tells me that it is up to me to talk to the shipper - Sam's. And, if I want them to do a full refund and pick up on a call tag, I now have to re-package the item for FedEx. They delivered it damaged and now they want me to package it nicely. What a bunch of '**'!! THIS IS NOT CUSTOMER SERVICE!! Substandard service on both companies. This is the first time I ever placed an online item for a large item. Never again!!

Time & again when a vendor ships via FedEx I just want to cringe because their delivery service to our home is terrible. Years ago when the drivers weren't making any attempts to deliver I was able to talk to the terminal manager and he got it straightened out and delivery service was pretty good after that. Recently, the drivers are again not making much of an attempt to deliver packages to our home and I believe it is because the package they are supposed to deliver is the only one on the route on the way to our house, which is 25 miles from the nearest town. They will use all kinds of excuses why they didn't deliver the package.

Ridiculous service, not responsible, the delivery driver stole my package by not delivering the items but putting "delivered" in their system.

FedEx damaged shipping my incoming package which was insured for $3,500.00. Box was clearly damaged with deep dents penetrating through multiple cardboards and bubble-wraps, shattering a glass bulb worth $470.00 in replacement cost. I submitted a FedEx Claim with clear pictures, receipts of purchase of the replacement part, etc. Claim was denied. FedEx refuses to reopen the case. I submitted complaints with NYS Attorney's General Office as well as NY Department of State Consumer Protection Division. Over the years I've submitted numerous complaints about FedEx drivers delivering a "missing delivery" notes instead of packages and never ringing my doorbell. The is one of the most corrupt and nearly criminal organizations in the USA. Total shame and disgrace.

I shipped a box that became damaged. Their website was always wrong on the status and location. I received conflicting information EVERY time I called. I was ALWAYS on hold for a ridiculous amount of time, usually my numerous calls would take an hour, most of the time I was on hold, and nothing really resolved. After approx. 2 weeks of the box be loaded and unloaded on the truck it was finally delivered. Going through the claim process has now continued this nightmare... Finally paid but the wrong amount so here I go again. Buyer beware.

FedEx said they delivered my package. I was home all day. After spending the next day on phone with FedEx finally figured out my package was at neighbor down the road. Needless to say they opened it. I will Never use FedEx again!!!

First of all I have been using FedEx since I started my business in 2006. The service has been top notch. Just recently the flat rate freight box has come out. This was a great idea and it will help me sell and ship the larger items we have to sell. NOW, here is the problem. NO One we talked to at the fedex freight customer service had the slightest idea of what it was. Our so called "account executive" is never in his office, out for two to three weeks at a time, on Vacation, Sick, etc. It took us six weeks to get an account set up, finally. This is after hours and hours of being on hold, talking to other executives from Fedex, and Customer service know-nothings. You have to have a special account number to use the flat rate freight box. It takes 24 hours for it to be set up... if you can get a hold of your rep.

I was told that my Walmart package (a coffee maker) had been delivered to my work address at 2201 Bergenline Ave. 3rd floor c/o Catholic Charities in Union City, NJ 07087. The package was scheduled for delivery on July 19th. But When I looked at the Walmart website and noticed they said it had been delivered at 12noon, I was upset because there was no delivery for me at noon. No one had left a package at the reception desk for me.

I received 3 boxes laying in front of my steps, JET is who I order from, they wrap their boxes in a manner that is almost impossible to break. WELL, U HAD (HAD) FRESH FOOD THAT WAS SMASHED BEYOND BELIEF, FOOD WAS OPENED AND ITEMS WERE DRIPPING OUT! To say the least I'm very upset with FedEx. I do want you to be aware I have taken the pictures to local newspaper, Yelp and Facebook. I'm sure I'll get a response, even from FedEx. I am attaining an attorney for my imposition of your terrible company. Rated - 4 of 10.

Negative five stars. 1 star is 6 stars too many. No matter what the order is, which company it comes from, where in the world it's coming from, or how it's packaged before they even get their hands it, it sure seems to me like FedEx will destroy it. In the last few years, FedEx has stolen items from inside my packages, destroyed my packages, lost my packages, thrown packages at my front door from several feet away, left them on the shared front porch to be stolen [despite the bright red written plea in the window to not leave packages on the shared front porch], sent a 70+ yr old man to deliver a 100+lb solid wood bunk bed he couldn't get out of the truck without help (gladly given), and they have delivered barely intact boxes with broken contents. My overall shopping has greatly decreased due to being ripped off by FedEx. That sucks in rural, USA, where brick and mortar stores aren't in abundance and prices are higher.

I have been waiting for a box to be delivered 7/18/17. This box contained medical supplies for me. The only way I can get this medical supplies is through the mail. You can't go to a store to buy this. So I have to wait for a delivery. I try to order this in plenty of time before I run out. I usually get delivery from UPS and Amazon is the place I order from. This time I got FedEx. What a mistake. I was looking at the tracking from FedEx on 7/18/17 and it said that my box was delivered. I was here with my wife waiting for this and never saw a FedEx truck all day. The message said delivered at 1:00 pm. I checked in at 2:00 pm online and called FedEx to find out what happened. It turned out I was lied to every time I spoke with a representative. A total of 6 reps. including 3 supervisors. I was told on my first call that they were calling their station and the deliveryman and get my package today. That never happened. Every rep. after that told a different story.

Had a package delivered on Tuesday the 11th to the wrong address. I called the following Wednesday, and Thursday to let them know to pick it up and they said that they would but did not. Package is still sitting at my mailbox as of today Tuesday July 18th. I called for a third time and was given same response and still nothing. It has now been at my mailbox which is the WRONG address for over a week. What is it going to take to get this picked up? Calling apparently does NO good!!

I ordered a portable AC unit weighing 75lbs, the Fox River overflowed so all of our mechanics are under water, and it's summer so we need AC, my husband is disabled and can't take the heat. FedEx delivered it to the wrong address. I looked at my email at 12:15 pm and FedEx delivered it at 10:23 AM. So I had to walk through stagnant water up and down my street until I located it. I had to walk back home, get my car, drive to where they delivered it, and since I drive a 2 seater, I had to take it out of the box on this person's driveway, try and manhandle it into the front seat, drive through standing water, get it into my front yard, drive back to this person's house to pick up the box, wedge it into the car and drive back home.

Worst possible experiences. Shipment 1 - The driver NEVER KNOCKED OR RANG DOORBELL. Left note on the backdoor saying retry wouldn't happen for 3 DAYS. WHAT!!! So we had to go pick it up 20 minutes away. Shipment 2 - Said it would be delivered between 8 am-10 am. NEVER SHOWED!!! So when I called they said a delivery attempt was made AGAIN. No Knock or ringing of the Doorbell and no notice for that one at all. So AGAIN we had to go pick it up 20 minutes away.

I have a package that FedEx was to deliver Thursday. Got confirmation, everything... Never came. Friday I call cuz the tracking says delivery option selected (Not of my doing) but to make it appear that I had changed the delivery, so now customer service sees this as my doing and it would be delayed. Again the change I made was on Monday the day it ship and was for evening delivery I had to pay extra for. Ultimately they assure me and sender it's on truck for delivery for Friday.

These people damaged my item and the package with poor handling even though there was no less than 12 Fragile stickers on the box. The claims dept is a joke. They don't tell you that you need a "Shipper" waiver before they settle a claim. Then they deny the claim. The Shipper has no Claim. It's my item that was damaged. The shipper didn't get screwed. I did. I will avoid this company at all cost. Sure things happen when you ship, but accept the responsibility of damaging my item and make it right. Why sell insurance if you're not gonna make it right? Sounds Like Fraud to me. Sell insurance and never pay out the claims. Possible Class action I think.

I didn't realize how bad FedEx was until now. I have been waiting for 2 weeks for a package from a friend in Maryland, that should have been here a week ago. Everytime I check the tracking, there is a different arrival date. In the course of a week, the arrival date has changed 4 times! Customer service is not helpful at all, not to mention very rude on the phone. Worst shipping company ever!!!