FedEx Reviews

I paid for 2 day ground service for my birthday gifts to arrive three days before the birthday. I followed up to track shipping and learned that the delivery would be received on the day after the birthday. The site indicates that FedEx added a new bar code label. When I called to inquire, I was advised of the label change. However, No one could explain why their unexplained label change added 4 additional days to the already 2 day delivery. The service advocate did offer a refund of my charges after I submitted a form.

Sent package through FedEx in Marina del Rey California 10 days ago. Employee messed up with my shipment and package was stopped on custom in Thailand just because the employee in the office filled the form wrong:( charged me 107$ for express. And now have been calling every single day explaining my situation and no result. Just saying that I'm responsible for everything. No help at all. Horrible unacceptable service. Now they say if I want my package back I have to pay even more than I paid. When I'm saying it's not my mistake they are saying: "There is nothing we can do about it." Never ever will use FedEx again. I'm assuming have to give up and forget about my package and money. Even though on their website there is section "Money back guarantee" if package is not delivered on time they will pay you money back. It is a big BIG LIE...

Thank you very much. Your games are great. I had lot of fun. Too slow but good and a lot of e mail. I like FedEx because l have a dear cousin that work for them for 30 years. Thank you and may God bless you.

I sent a small parcel to Germany. The clerk checked off an incorrect box on the shipping label and my son had to pay extra $67.00 Canadian to receive his gift. Customs had added additional charges to the shipping. I had already paid almost $50.00 to send the small package that was worth less than $50. I put in a complaint. My son put in a complaint. We never received a resolve to this issue that occurred last year. We never received a refund. If the accepting clerk in Medicine Hat had correctly processed the paperwork, the additional charge at German customs would not have been applied. I will never send another item by FedEx to Germany.

I've been using FEDEX since 1984 and to this day I think they are hands down the best of ALL courier services. I trust them even when they have issues.

I ordered a package from a company that I've used before when I lived at a previous address. I made the mistake of pressing submit as it loaded my previous mailing address information into the shipping address area on the screen. I didn't realize it until a couple of days later and immediately contacted the company who said my package had already been shipped and to contact FedEx. I did exactly that and even signed up for their Delivery Manager tool which allows you to intercept packages and have them delivered to a different location. This cost me $5 which I was hesitant to pay but I of course wanted my shipment and needed it in a timely manner. To my dismay (putting it mildly), FedEx went ahead and DELIVERED it to the wrong address anyway and is now telling me there is nothing that they can do about it.

My package was supposed to be shipped by USPS but FedEx told my pharmacy they could get it there quicker. I was told delivery would be made on 8/31 by 8:00 p.m. I stayed here all day and no delivery attempt was made. I called and they told me delivery would be made on 9/1 by 8:00 p.m. Waited all day and no delivery attempt! Of course by then it was Saturday, called again and they told me it would not be delivered until the next Tuesday because Monday was a holiday and their facility was under water in Houston. Why was the package picked up and taken to the facility in the first place, knowing they would not be able to deliver it down south?

The service was fine. They called my home to make sure I was there and then asked us to pick it up at their office which is nearby.

Every time something is delivered we seem to have a different driver. However all have been professional and do a good job. The website stinks though. I have trouble trying to track packages on it.

We had a shipment of wine sent to our house... We were not at home to sign for it so it was sent to our local FedEx store... When I went to pick it up, they told me it was not there yet but would be the next day. My delivery person assured me that it would be at the store. The store, the next day, actually let someone else sign for the package, told me who had signed for it, and wanted me to have the wine company fill out a lost package form!!! Unethical and a lie. Will never do business through them again!!!

I have been using FedEx for a long time. I have never had any problems with them. Sometime though you will have some problems with the new help because they have to get used to their route. My package is always in good condition.

The package presentation was very neat. No smash package. Delivery was even earlier than expected or promise to be deliver. I will use this service company again!!!

I have sent items back via FedEx and they do deliver on the date that they say. However I do have concerns. Several packages that I have received were damaged. Also they just throw them over the fence never letting anyone know it was being delivered and not checking to see if anyone was home when they left it. It could have been stolen and I never would have known.

They email or text us for the arrival date. The price in fair could be better. Almost the same as UPS delivery company. No problems thus far.

Package was shipped without an apartment no. Rather than get my apartment no. & deliver driver left 30 pounds oversized box at office and expected me to walk 1 mile to pick it up. Customer service was even worse. UPS policy is get address correction and deliver there.

My review echoes others. I ordered a new phone from Verizon. FedEx attempted to deliver a week ago but I'm not home during the day and they required a signature. The door tag said to sign it, leave it on the door and they would deliver again. It's a week later and no phone. I got an email three days ago saying it would be delivered yesterday, Saturday. I was home all day. Went out to dinner, came home and my package was not delivered. Had another email saying it had been delivered at 3:17 and left at my front door. It wasn't. The FedEx website also said it had been delivered. Called FedEx and an extremely rude employee told me it had not been delivered and they would put a trace on it.

I have been a customer for the last 20 years and even though their service is good, they have to learn how to deal with packages and improve their delivery skills. You take good care of them, so they are delivered in excellent condition.

They're very dependable and reliable; always right on time. For a minimum, private user, the only shipping center is about 1/2 hour away. I would use it more often if a shipping center was closer in Wesley Chapel, FL.

Your delivery driver in my area is the worst, and this reflects very negatively on your service. Some items that are being shipped by your drivers are very valuable and should not be taken lightly. This Driver has my item that is over $400 and does not even get out of his truck to attempt to deliver, and then says he left a door tag, but I've been sitting next to my door all day in anticipation of this item. This delivery was never attempted and if it has happened to me I'm pretty sure it has happened to several people. I will be going on every blog site I can think of and tell them how horrible my service is with FedEx and telling them to deter from using FedEx at all cost, don't worry I'll tag you guys in it, signed a very disgruntled customer!

My experience with FedEx has been excellent and I will continue to use this company to deliver my packages. I have a great driver that usually leave my packages close to my door or inside the screen door. Thanks for all your services and support.

Never had any major issues with FedEx. I use them quite often and never received any complaints from recipients. Delivery time is great.

I have had FedEx just throw my package in my yard or leave it outside of my fence. I have requested that someone needs to sign for my packages and I would find that package on my porch or yard and I didn't sign for it. When I worked the people who delivered to my work were always nice and polite. But since I haven't been working I feel like some of the people just don't care.

Excellent services was provided to my shipping to Mexico. I was able to keep track of my shipping and was delivered on time. I did not have any problem during the transit of my shipping in the USA and through Mexico.

FedEx is the absolute worst. On more than one occasion I have had shipping times changed, delivery times changed and have had packages that are marked fragile or glass rolled up or downstairs on delivery. Their pricing is ridiculous and their customer service is absolutely awful. This is why I will use UPS anytime over FedEx.

I was supposed to get my package yesterday. And come today it's still not here. I really hate FedEx because they are NEVER on time and I have 0 tolerance for their excuses. The first time this happened, they claimed that no one was home. There is a secretary at the front desk 24 hours a day! So that excuse was bs. In all honesty this company is unprofessional and something needs to be done!

We've had very good experiences. Delivery is quick, reliable & drivers courteous & professional. We appreciate most when they place packages in plastic when we have foul weather. It's great that their trucks are clearly marked & that they wear uniforms clearly showing the company name.

They are fast and accurate in their deliveries. Very kind about helping get the heaviest packages inside. This is important since I can't lift over 15 pounds! I get a lot of packages as I shop for most of my needs on the internet!

I have lately had a problem with my packages either blatantly not being attempted to be delivered or my delivery instructions being ignored. I clearly have a note for my address online saying to leave my packages at the door in my apartment complex but drivers constantly override it themselves and decide to take the packages with them which is incredibly inconvenient. Of course, I had paid for two day delivery recently and my package was supposed to arrive yesterday. I was waiting all day, and finally at 8 pm, FedEx updated the status so that my delivery would arrive today.

Package not delivered - 30 days and counting. FedExpress is pathetic. We have been trying to get a package to our son and have dealt with people lying about policy and not giving a damn about anything pertaining to the resolution of our problem. This is the worst customer service I have ever dealt with and will never do business with FedEx again. Their people are not only stupid but, as I mentioned before, don't give a damn about helping customers. I don't know how they stay in business. Please use another company!!! We will never use them again!

Recently I had placed an order with a company who ships exclusively through FedEx. I had just moved to a new home and made sure the new address and delivery instructions were clear. On the day that my package was supposedly "received" I never got it. I was home at the time FedEx stated the package was delivered and there was no doorbell, no knocking and no one entering the property to leave the package on the front porch, as it was stated (my dog barks when someone comes through the gate).

Extremely displeased with FedEx. They 'allegedly' delivered a parcel via ground to a third party (not the recipient). The parcel was never delivered to the recipient and is missing. A claim was filed. I had to chase them for resolution and found their conduct to be dismissive. The declared value on the form was stated to be $200 but they said they would only pay $100, as that was all they were liable for and they wouldn't charge for the delivery (big of them!) Will not be using them again.

Recently, I relocated from PA to OR. I shipped 5-6 boxes. It was supposed to be a door to door delivery. Instead, the delivery person left all the boxes in front of my new apartment complex under the open sky. At that time I was still on the road. I called FedEx customer service and requested them to keep the boxes in front of my apartment door. But they did not do it though I paid for door to door service. Then my TV was also broken. They packed and shipped the TV. So, I filed a claim. After two week of filing the claim, I called them to get an update. They informed me that the claim was denied since they did not receive any claim form. But I checked the email I sent them, all the necessary information was there. I am sick, frustrated and extremely unsatisfied with their professionalism. Never ever FedEx.

I shipped a small envelope type package to Ontario Canada for warranty repair. The price was $19 online but increased to $27. The package was not delivered because it required a custom form and was returned to me and I was then charged another $15. I finally shipped it USPS for $9. Tried to work with FedEx customer service.

Worst shipping company. Driver steal my package or delivered to another address & batch given to customer. Called customer service. They said will follow up but never get call back. Pay them good salary so they can stop stealing people stuff or in the end they gonna say it got deliver to somebody else. Hire educate drivers so they can at least deliver the stuff to right location. Pathetic service. Will never use again. High standards high charges but poor service.

Because a lazy driver refused to make his Saturday deliveries due to "congestion and flooding". I will be without medication while a hurricane is en route. Today is a slightly cloudy with some wind but certainly not worse than any sort of average cloudy day. We had some rain last night but it was just a typical night where it just so happens to rain. There is zero flooding in Houston right now. On top of that no one is really evacuating because the hurricane isn't actually threatening us with anything worse than flooding over a four day period starting TOMORROW.

MY FIRST COMPLAINT EVER. I have been waiting on a package for over 2 weeks now. I've been calling for the past 4 days to FedEx trying to find what’s been going on and where are my packages. Well I was told that they were a little behind and I would receive them the next business day. 3 days came and went this is what they told me every day. So yesterday I call and now they say they can deliver it to local FedEx the next day so I go to the location which is 20 miles out of my way to see if packages are there. Guess what? They were never deliver. Then I call Fedex again. Now they tell me it will be there the next day and guess what? I am still waiting on my packages.

Let's start off by saying that my experience with FedEx today was HORRIBLE! The following pictures show the package that was delivered on my doorstep. It was a comforter delivered in a plastic bag. The bag had a hole in it with the contents of the inside of the comforter hanging out of the package! Who in the world delivers this kind of package? I believe there was more than one FedEx employee that saw this but just kept moving it along. The package looked like it had been through a hurricane! Shame on you and your employees for having such low standards as that. As the consumer, I am the one that had to spend over an hour of my day trying to correct your mistake! To make matters worse, when I called to schedule a pickup from my house to send the item back, the agent told me I had the wrong return label and she couldn't help me! I will never use FedEx by choice!

I received notice my package had been delivered to my address but it was not to be found. Same day, I received a text message in the same city as I that my package had been delivered to their home and gave me their address. I contacted FedEx and explained the situation and they assured me they would talk to the driver and have him pick it up and deliver it to me the following day. 3 days later I called FedEx again and was once again told the same story and still no results. I called the person to whom the package was delivered and they would not return my call. After two weeks of this runaround, I called the Sheriff's Department and they got my package. I still have not heard a word from FedEx after two months. Very disappointed in the customer service.

This will be the last time I order from a company that uses FedEx. Their delivery service is **. Even when I leave signs with detailed instructions and arrows the drivers refuse to leave the packages at the right door. They're too lazy to do their job and walk a few extra feet.

FedEx on NE Albuquerque, New Mexico. Joey was extremely rude! He would not accept our box and demanded we buy a box. We took the box to the Office Depot on Cutler right down the street and mailed it FedEx. No problem there with the box! Won't be returning to the Menaul store.

So I ordered a package online and then ordered a second package from them two weeks later. I had no problem with my first shipment. It was sent USPS, the second shipment was FedEx International. So from what I am understand you are unable to ship postal with FedEx international. The carrier who did my delivery called my local post office for my residential address which was incorrect and delivered my package there. I'm irritated because I order this package a month ago.

I Personally don't like FedEx because they have a history of losing packages, delivering them to wrong address, opening them and tossing them around. I sell on eBay and tried FedEx SmartPost because it's much cheaper for my customers. I have had to use them lately and they damaged two packages already. I package them securely like I would using USPS and they never break anything. I refuse to never use them again because putting in a claim you're pretty much at their mercy.

Horrible horrible service. Dropped package at an authorized center before pickup. Package did not go out till the next day missing Friday delivery for $22. Sending a computer for my son to college. Spent 45 minutes the next day explaining I needed package delivered before he left for school Sunday. She would upgrade to Saturday delivery for $90 - NO WAY!!! She assured me a credit for difference and package would arrive before 4:30pm Saturday. Again a lie! NO package. Called customer service arriving Monday at 8:00pm. Wow it is sitting in container at airport. No way to get. I bet if this was happening to Mr. FedEx son he would have his package. Avoiding FedEx for delivery at all cost!

Again today, I sit here waiting for delivery of a package that the tracking claims will be here by end of day today. They have only delivered on the stated date 2 out of 9 times. One of those 2, they went to the wrong house. I went to the neighbor to see if they got my package by mistake and he said he told the driver that my house was across the street. I checked online delivery for a phone number to call and saw that the delivery status said the home owner was not home. I have a life too. If you are going to state a delivery date on the tracking, follow it up. Don't make me waste my day waiting!

I've been waiting for a refund check from my bank for three weeks which is frustrating enough! Needless to say FedEx delivered my check to the wrong address, Metro PCS, signed for by someone not addressed on the envelope. After a very long call with FedEx I was able to obtain the address package was delivered to and took it upon myself to go collect the package myself since FedEx was of NO help only to find out an employee working there remembered signing for the package, however, the store manager who wouldn't be returning for a week took the package with him and to further find out he actually opened the mail... REALLY!!! Mail fraud is a federal offense and I am quite angry. Simply calling FedEx to report a package was delivered that doesn't belong would have been appropriate!

My experience with FedEx is limited. However, after the past few days I am so underwhelmed by the service that I will personally never use these services again. Package promised on Wednesday. Truck runs late and misses pickup window. Promised for Thursday and the driver never even comes to the door but claims they attempted delivery at 1:56 pm. I was sitting on the couch by the door. No one came. Construction is happening outside the cul-de-sac paving the roads, BUT you can still drive through.

We specifically requested a shipment on Friday morning so we could be ready for our patient 1st thing Monday. The office is not open on Fridays, but I am always here at the front desk doing paperwork. I have a view of the parking lot, and came in early to receive this delivery, and I even put a note on the door that I was here and to knock for deliveries in case I went into another room. When noon rolled around and no FedEx delivery had come, I called the company who was shipping the part and they called FedEx and this is what we were told: "The driver knows that you are not open on Fridays, so he didn't attempt delivery." I am so glad that the driver knows my schedule. He should have at least placed a sticker on the door that they tried to deliver-then I would have seen him and he would have seen me (I sit by the front door) or at least the note, and the package would have been delivered.

For a few days, FedEx claims it has attempted to deliver my package to me. According to "their" automated phone line, they indicated an attempt was there but resident never answered. Well, maybe a KNOCK on the door instead of quietly placing sticky notes and leaving would totally change the entire conversation! I think it's bad business to LIE and say an attempt was made when technically it wasn't. I feel as a customer, I shouldn't have to take time out of my schedule go take a ride to a faculty and pick up a package, that they WERE or IS still getting paid to deliver. If help carrying it from the truck to the residence is what was needed, then ask for help! Are we to sit outside all day and wait for delivery to avoid their "ninja" abilities from prevailing in the future?

I have had problems with FedEx not delivering to my house. Instead, they will leave packages at end of my long driveway. I always complain and so far they are doing better.

This has got to be the worst experience I've ever had with a shipment company. I was told my shipment was going to come in 3 to 6 days of ordering but now it's been at least two weeks and I still have not received my package. I don't know if it's laziness, lack of experience or what but if something's not fixed not only will they lose money but companies that use them will too.

This package was for a re-released model of a professional USBC bowling bowl that was a gift for someone. The delivery date was for Thursday Aug 17 because the party was from 8 to 9 AM Friday morning at my place of employment. My package was not placed on the vehicle for delivery to my location at Nashville plant. Was only told it would be placed on truck and delivered following day. That would be too late to present it at the party for the person it was intended for. No effort to make things right by customer service and no genuine concern from customer service at all.

Typically delivers to wrong address, because they use GPS. Driver doesn't check address just leaves package next door. Lucky the neighbor is honest.

Overpriced and they were super late. Couldn't track my package and it was damaged. Called a few times into customer service and got the runaround. Finally found out my package was basically sent around the US.

FedEx is generally good. I use their ground service more than anything because it's cheaper than UPS and USPS for most packages I ship. Insurance on some packages is free through eBay when I sell an item.

I was home and package was just thrown towards my door, hit side of house, denting box. Lucky it was all metal inside box. At another time one of the semi driver's on road cut us off. I had to take ditch to not get run over.

Unreliable as far as getting addresses correct and duplicate streets are a problem even when cross street is given. My medical supplies were left at an empty house on my street. No local contact available. I had to talk to someone in another state to try and correct. However, problem was not solved as drivers vary. The drivers are also arrogant and drive like maniacs, going thru red lights and not courteous to drivers. Too much rushing! Worse than UPS.

FedEx has been awful in my experience. With the exception that Sam's Club doesn't give you an option. I would not use them. Packages left outside that were stolen. One package that was scheduled to be returned on a Tuesday, well, they didn't show up until the following Tuesday. I had already taken in myself. What? Leave it out there for a week? Yeah, to class them in short - THEY SUCK!!

Fed Ex has gone out of it way to give anything but service, from leaving item out in the rain at the wrong address and then signing my name, to having me wait all day for an important pick-up, no room for the other things. I would give Fed-X no stars, in fact a minus number would be better. I do not have the order number as it was send by another company in Las Vegas.

We are shipping a sample International Priority to Japan and so of course paid for this service! We have already shipped to this destination before so we know the address is good. The package promptly arrived in Japan 2 days later and was then released by customs. So you would expect delivery the next day? Then there is a gap of 4 days in the tracking system with NO entry. NOW... 10 days later there has been NO delivery. My call yesterday, I spoke to a manager who assured me they would put a trace on it. Of course NO one calls back today and no update on the tracking at all.

I bought a car battery online and FedEx was used by the seller to ship the package. The seller put it on the original box of XP Power, as the battery was XP Power XP3000, and ship it to my address. After calling couple times, I was able to hold the package at the store for pick up. I go to pick up the package, and they give me a completely ripped off box, the battery was damaged, the box was ripped off, and the lady at the store was like, "Here you go. You can take now your ripped off box!" I contacted the customer service, opened the claim, and I did submit the claim through their website and email form.

I could not check the delivery status of my package and the only notification of missed delivery was a final notification saying they already sent it back to the shipper. It took an hour to get ahold of a live rep. They told me I had until 6:00 that evening to pick up my package from their facility in another town. I said I did not have transportation and asked if they could send it back. They said no and it would be sent back to the sender if I didn't make their 6:00 deadline. I will never use FedEx again!

FedEx's service is excellent; they are always on time, the parcels always come intact, but their prices are extremely high. Their organization and logistics are great but way too high in prices especially recently.

I have always received packages delivered by FedEx that are in great shape. They seem to be a company that cares for the condition of the packages sent to customers.

FedEx might charge more than the other carriers however their service remains as the most reliable, high quality package handling and reliable delivery dates.

Although I have a great driver who services my area, if you notice that many wrecks on the interstates involve Fedex trucks, with packages strewn about. However, they never notify you that your package was destroyed. Just credit you IF you try and track the package and it shows "in transit' for days. In my neighborhood, where it is residential and 30 mph, they speed, going 40-50-60 mph. This company has no regard for the communities or their customers.

Most of my packages are left at a side entrance, just barely on my porch. Since I am elderly and not in good health, this is very inconvenient for me. I have to drag heavy packages several feet. I have had one shipment delivered damaged. I received a case of soft drinks, left at side entrance, several bottles were broken and the package was covered with ants, feeding on the spilled colas.

Great service and prices are reasonable. I would recommend FedEx over UPS any day. I also have used the printing services they offer and the team members have always been friendly.

The few times I have used FedEx they never change their standards, polite, accurate, quick. Even though they are my 2nd choice I will proudly stand up to defend them. They are a top notch service that's easy to use and very affordable!

Perhaps FedEx is not for certain areas of the city or not for the individual consumer. Who the hell are they hiring? They refuse to pick up, or deliver, making excuses of no access. I will remember this for the holiday season. One less group I don't have to tip. I will take my business elsewhere and advise others to do the same. When enough people get tired, the service will change or cease to exist.

I am the president of a nonprofit organization in Orlando, Florida. I'm also a former investigative reporter in the CBS Television Network System. This morning, at 10:35 AM, two members of our logistics team heard the sound of a crash on the street in front of our office building. When they look out the window, they saw it was the FedEx driver physically throwing packages off the truck under the sidewalk. The sound of the packages crashing on the sidewalk was so loud, they herded inside the brick office building, over the sounds of passing traffic, the air conditioner, and music playing in their office! They ran outside and asked the FedEx driver to stop throwing the packages, as they were clearly marked fragile in 8 inch high letters. He simply laughed at them and drove off. The state of Florida license number of the FedEx truck was Y73-CDW. We actually have pictures of him throwing the boxes off the truck.

FedEx delivers my medication every 28 days, without fail, even in snow and ice storms. They are reliable and I appreciate my driver. My medication is worth 1345.00 and I have always trusted them. A great company.

I have complete confidence when shipping with FedEx. I love being able to track a package. I have never had a package be late and I'm always amazed how fast they get stuff delivered. Whenever I have a choice, it will always be FedEx.

FedEx has continuously delivered our packages late and almost always damaged. They have even gone as far as throwing them at the end of our driveway. We live in rural area with a medium length driveway and our security cameras caught it all. Very unreliable but most of the time you do not have a choice who delivers your packages.

I've not had the greatest experience's with FedEx personally and professionally. I've had packages damaged and the driver tries to hide it or say they didn't do it. I've also had shipments come a day late when I had people scheduled to unpack it.

FedEx is careful with the packages. They always seems to try to deliver on time and packages are in good shape when they arrive. They're also careful where they put them. Good service and friendly people if you need to talk with them.

I have not been pleased with FedEx as they will leave the package I order, anywhere they please. I always have a large note on the front porch saying to leave the package at the back. The instructions are always ignored. One time they left the package on the front porch by throwing it in the corner out of view. I complained to the vendor that I never received it. I found it 2 weeks later.

This is the third time in the last year that a FedEx driver said they had tried to deliver a package three times but only tried once. Yesterday, we sat out on our stoop waiting for the driver so we would not miss him/her. It seems that FedEx does not care. When I spoke to customer service, they said they would contact the driver's manager and call me back. I never received that phone call. Now, the station where the package is being held in NYC takes an hour to get to and is not near public transportation (why would FedEx want to accommodate the public?). It is time to Ex FedEx. If they will not provide the service promised for what they are being paid, I will no longer use them for shipping nor will I purchase anything that is shipped via FedEx. Hello UPS and USPS!

I have always been satisfied with FedEx, from shipping to receiving. In shipping, I take the object and FedEx wraps it for me with bubble wrap and paper, seals it effectively. Over occasionally, the package received is crushed. The drivers place the package in a somewhat secure place in my patio, but have placed the package in front of my garage, which is not wise. Overall, I find FedEx a superior service.

The driver tore up my driveway which I just had redone! When I questioned him, he just threw up his hands and drove off? I would never use them! Terrible service!

Shipping with FedEx is difficult when residing in the country, but possible with a trip into town. Prices, handling are about average, but I do a lot of shopping online since both my brother and I are disabled and rural, delivery is a nightmare, boxes left on the step. They used to at the least knock when making a delivery, but not even that anymore. Articles sit outside, sometimes in the rain until discovered that they have been delivered. Big, heavy boxes are also just left for us. Difficult for me to get boxes inside, but nearly impossible for my brother who is W/C bound!

Fast service, customer oriented and great online options. You are able to do everything online to create label, pay invoices, print invoices, tracking, etc.

While expensive the pickup and delivery response is excellent and the care given to packages is outstanding. They are reliable and easy to use and track packages.

As a legal secretary in a construction litigation law firm, I dealt with and relied on FedEx for delivery of documents (and over-sized packages) to courts, law firms, clients and witnesses. FedEx failed only once to timely deliver a package. Their employees were consistently helpful, patient and pleasant and I highly recommend FedEx.

I have always for years and even now please with FedEx. It's sad to say but right now they deliver better than the mail. The person delivering is always personal and kind. They never rush and makes sure that you are the right one who the package or should I say house and they have always done with a smile.

Not only is FedEx more expensive than the USPS and UPS but I've had more lost packages than through anyone else. My last order packages ship dates were changed 5 times in three weeks. It took a total of 7 weeks to get my order! The one good thing I will say about them is when things are delivered to me they wait for me to answer the door instead of just leaving it outside the door!

They handle packages rough. Had more crush boxes than other shippers and time is off more. Do not help to make complaint unless a money matter then you get roller coaster.

There are two different FedEx's under one all encompassing name and a lot of people don't realize that. There is Overnight or Air FedEx, not exactly the same (they can be), but they are at the same level and standards in a review, they are the ones that make the first delivery in the morning. Then there is the afternoon or ground delivery, they are a completely different crew. I am giving you a view from an entirely different angle than what you may think, I used to work in a State mailroom and we received and sent items through the FedEx services. I am not really sure of their pricing other than it is higher, but it is competitive because of faster times and more delivery drops.

I have never had a damaged item delivered by FedEx. They always deliver when they said that they would and occasionally even sooner. I do find it hard to find a convenient drop box in my area.

Their delivery drivers are rude, park in handicapped parking places outside a business, leave your package at the garage door instead of bringing it to the door and complain about the weight of the box, park in front of gas pumps at a station to pick up their drop off bin. Come into businesses yelling that they are with FedEx even though you might be on the phone with a customer.

I have a home in Nevada and Chicago and we travel between both two or more times a yr. Rather than pack suitcases we ship FedEx and our boxes are always shipped and received in great condition and always arrive when promised. Their employees are friendly and helpful so I would not ship any other company.

I have only used this service one time in shipping an item but I have received many packages from FedEx. The service was great. They are always efficient and professional. I have no concerns with the shipping company.

I have found that on almost every single occasion the FedEx driver would carelessly drop my packages at the door. I actually saw one guy toss a package. I avoid this company and use UPS instead.

Most people seem to think that FedEx is too expensive to deal with but I have learned that sometimes they are your best bet. They take good care of your package, they are fast and polite. We have a local store that handles both FedEx and UPS. I love them both and use them often. I highly recommend either.

FedEx is a very good company in my opinion. They are better than UPS as far as delivery and time... and they have very courteous people working for them. They are my better choice for delivery.

They delivered my package to another house. Later I found out, but was told it was delivered to my doorstep. They kept telling me when I called customer service they would find out and call me back but didn't. I think if people have a alternative shipping method they should be using it.

I have not dealt with them too often but the times that I have been good experiences. I see the drivers and they definitely appear to be busy. Whatever I have received they have made a great effort to deliver it to me.

Whenever I order packages and they arrive via FedEx it's difficult to track them. When you track your package it looks like it's just sitting there a few days even if it is moving so it can make it more difficult to know what day you need to be home. Delivery date is often different than the estimated delivery date. I don't know if it's the training but for some reason UPS drivers always seem a bit friendlier and I've lived in several different states. To put it in perspective, FedEx is only slightly better than the post office.

The delivery guy in Whitehorse, named Jason was extremely rude and refused to bring the parcels up the stairs for my grandfather which is 72. I had to carry 55 lbs my self. He also had his son with him so it's not too good education to teach his son how not to do their job.

I found the FedEx's employees to be very helpful and courteous. I also found their website easy to maneuver. I just brought in my wrapped package and they weighed it and told me the cost and gave me a receipt with the estimated delivery information and a tracking number. Very satisfactory experience.

FedEx gets the job done and price is great. Never had a problem. They deliver when they say. Hope this helps you decide on who to ship with. I will always choose them.

I much prefer UPS. FedEx never leave notice on door about they tried to deliver. They prefer to just drop them off at the office and leave it to them to contact me. Bad customer service!!!!

Our experience with FedEx has always been excellent. We have always had timely deliveries and while they cost a bit more, they are dependable and we have never had a damaged product working through them.

FedEx does not leave packages where designated. Have called to complain. Was told the company would get back to me within 5 days after they contacted the driver. Really, 5 days, I was talking to the local office, how long does it take to contact the local driver?

After my 7th contact with FedEx I still have no idea where my cell phone is. It was lost because a grounds driver picked it up and it was a FedEx Express package. It is lost in their system and they have no idea what happened to it. A tracer takes days and most agents have given so much misinformation, I am beyond frustrated and in tears. An hour and 24 minutes on the phone and I still have to wait another 48 hrs. to hear back from anyone.

I went into the store @ 1016 E Fort Union, Midvale, Ut., last week, to have blueprints scanned and, NONE of the 5-6 employees were helping customers. I am significantly and very obviously disabled. First, I had to get their attention to get help opening the door, because the doors are all manual, not disability accommodating. I stood in front of the glass doors for several minutes. Any semi - or moderately observant person would have seen me before I even approached the doors, as the handicapped parking is directly in front of the wall of windows at & close to the front of the building, and they would have seen me struggling to get my walker and transportation aid device out of the car, then seen me getting on.

We had two packages supposedly delivered by FEDEX on the same day, neither made it. They both contained phones. One was apparently delivered at 12:48 and one was apparently delivered at 1:42. Unfortunately, this is not actually the case. We had someone home all day because we were told by Verizon that we needed to sign for one of the phones. I came home around one, there was no package. So, according to FEDEX, someone got very lucky and lifted the 12:48 delivered phone and hit the jack pot by coming back to get the 1:42 phone. Not to mention that making it up to our front porch would consist of them going by our neighbor who has a German shepherd and who works in his garage building cabinets.

In 22 years in one location, we have infrequent FedEx deliveries. Overall, deliveries are always later than promised, packages left either at the mailbox on the road or at our garage (not without sight of the house), on the ground, etc. We have a sign posted asking for delivery to our front door and a sign on our front porch with an arrow pointing to where the package goes. Rarely paid attention to. Further, with one exception several years ago (a female driver), most FedEx drivers around here are never friendly, are short, abrupt, and they never ring the doorbell - just throw the package. I do not knowingly deal with companies who only use FedEx for their delivery.

They require a signature to leave a package. So if you aren't at home you need to leave a sign asking them to leave the package without a signature. I did that and they still wouldn't leave it. UPS will leave it without a signature.

FedEx drivers do one hell of a job! There is not one night or day that I don't see FedEx on the road! They are the safest drivers that I've ever seen. As a police officer, I have never had to ticket or do an accident report on. My hats off to the brave drivers of FedEx.

FedEx was the best service. Even international quality care is applied. ETA was on time and proper assistance was given at the time of delivery. Great experience. Overall it was like magic.

When you want or need it done, call FedEx delivery, a call to let you know they are leaving it at your gate. Kind, thoughtful, never have received a dented or partially opened package.

Apparently FedEx delivers to USPS that then delivers to address. On one occasion package did not arrive and was told by USPS that it had been delivered to the wrong post office and returned to the shipper. Took hours on the phone between USPS and FedEx trying to get issue resolved. Neighbor had same experience.

I could not get the shipping price of the box I sent even when I called in. I also couldn't find the progress of the shipment. When I dropped box off at FedEx it went smoothly.

Fedex has done an excellent job in training their personnel, in customer service, timeliness of delivery and handling of the packages. Their pricing is much better than UPS and they have very few damage claims.

I shop by internet frequently and find that FedEx packaging is better than other options. Even fragile goods arrive intact and safely. That has not been my experience with USPS.

FedEx always deliver to wrong address, continually. Always have to monitor delivery to catch them saying they could not deliver and send back package to seller.

I have been shipping with FedEx for a number of years and I have found this experience to be one of excellent rewards. The timing is always on schedule and packages arrive intact. FedEx is my preferred shipping company of choice.

The delivery persons vary so I can't be specific about the drivers. Some, leave on deck, some have left things that is medicine that says KEEP REFRIGERATED, out in the hot sun, they never knocked or rang doorbell. One of us is here 24 hours a day. Husband works downstairs. I am retired and don't drive. The meds that got ruined by melting through the push up bottoms (like an orange push up ice cream) and was all over the boxes and each other, we had to ask them not use FedEx for medicines. We had to pay for them anyway and they delivered by a DRIVER OF A CAR. Over $300 in meds, paid for 2 times. Did anyone care? No. So FedEx is okay for things that don't melt.

I have only been using Fed Ex the last two years when sending packages, and ordering things online and have been very satisfied with the fast shipments, and excellent handling of packages. I am very impressed with their services.

FedEx left daughter's wheelchair at house on wrong street. Not trustworthy. Passes deliveries and responsibility to unreliable USPS, who is just as bad as FedEx.

I never had a problem with FedEx. Parcels always delivered with no damage and on time. Being in the auto repair business I need a reliable carrier and FedEx has been just that and I would recommend this company.

The drivers are too lazy to drive down the driveway and leave the packages. They leave them out at the street 300 feet from the house. When you check tracking they say delivered and left them by the front door. You have to go out and find where they may have left them.

The packages were received on time in almost pristine condition, prices were reasonable. Would recommend to anyone. Pictures of tractor trailer doubles in accidents are part of the business. But it is a very small part. Happens to all of the carriers.

Pricey but in comparing the other companies, you get what you pay for. I have never been disappointed with their service and delivery times. I had to learn the hard way, USPS, UPS do not come close to FedEx service.

FedEx keeps up with the competition. Employees are courteous and mostly agreeable whatever the situation. Their website is sometimes difficult to navigate but mostly works well.

Trying to find a FedEx box is next to impossible! They do not keep their local website up to date... They may have pulled a box 14 months ago yet it is still on their map (an exaggerated time lapse due to the exaggerated time it took me to find a box!!!) When I'm told to return a product via FedEx, I cringe. Last time, I sat on the side of the parkway & waited until I saw a FedEx truck & followed it to its destination. Needless to say, it was a very long wait...

I was having a package delivered and the driver never came to my condo!!! Never left a note to say they were there, nothing! I called because I got a message that they could not deliver! Called and told them to deliver package with a neighbor that is home all day! Never attempted to do this! I will never deal with this company again!!!

Their services are acceptable but can be problematic e.g., delivery times. Their drivers can be pleasant at times, but their 4 hour time span is difficult. Too many hours to wait for packages. Their service centers are nasty with long waiting.

I shipped about 30 packages with Federal Express from Florida to Wisconsin. The price was very reasonable and the service was top notch. The delivery times more than met my expectations. I sent those packages over a course of a two month period in the middle of winter. There were some very bad storms they had to contend with and they still made it on time using FedEx ground. Great job!

I don't know if it's the drivers' bad eyesight or their laziness but they love leaving packages wherever they see fit. They don't bother to check with the household members if there was a package meant for them or not. This is the second time this has happened and it's pissing me off. They need to have a word with their drivers to figure out what the hell they are doing.

I brought a package from South America that I needed to drop at a FedEx location in Las Vegas between flights. I had prepared the package online, researched the facility, and determined the cost (which of course ended up being more than quoted online), and printed the label. It turns out the "FedEx" location is inside a hotel, and they slap a $30 "handling fee" to turn over a package to FedEx, even though they claim to be FedEx. FedEx, needless to say, takes no responsibility for these FedEx charges, referring to the "FedEx" location as "them."

I have found shipping with FedEx is simple, painless and cost-effective. I would recommend this company for sending anything, within laws and reason, of course.

I do my best NOT to have anything shipped to me by FedEx. A FedEx truck has never come to my home in 13 years now. They do not drive up my road to my home in the woods because they must pass 3 very large dogs which surround the truck before a wire underground quickly stops the neighbor's dogs at the beginning of my property. All they need to do is drive slowly into my woods, the dogs will not bother them - Unless your trucks have no doors or windows. They will not scratch the truck. I think FedEx comes out of Binghamton, NY about 1 hour away and they once left an expensive package at my mailbox on a main road, RT 220 in Ulster PA, 1/10th of a mile from my home. It was a large box, easily stolen. I understand why they can't drive up my hill if it is icy or snow, but it was in Spring or Summer.

FedEx may be the granddaddy of all shipping companies, but I still rate it four stars. Why! Because I've experienced glitches at one time or another. But in my estimation, it's still a great company.

Promised 3 day shipping but not told, started next day. Items spoiled before it got there. Two pies over 100.00 overnight. Come on. Branford CT girls are so bad and unhelpful. Gentleman by name of Larry ** was great. Went way above expectations.

FedEx always gets my packages here quickly and on time. My packages arrive in great condition and rarely, if ever have I received damaged merchandise. When I have had to talk to customer service I was not left on hold and my concerns were quickly dealt with.

I had good experiences with FedEx for about 25+ years. Few problems. Easy to use generally. Like pickup options. Stores should offer more services like fax and notary.

I have always found them dedicated people that work hard to get your package on time - the only thing that holds them up is bad weather and package doesn't get in this area to be delivered.

FedEx's stores are plentiful with excellent customer service with every visit I've had with them throughout the years. The price is well worth the guarantee & excellent shipping time frames they offer. And, they have helped me many times with ideas on how to package awkward or odd shaped items for safe shipping. I've never lost an item with them receiving or shipping. And, I've dealt with them from Maine to my move to Colorado & still they are the best!

It depends whether you use FEDEX Ground or regular FedEx. The Ground truck speeds through our neighborhood like it was a racetrack. Recently my wife had to reschedule a delivery and they screwed that up.

This is the 3rd time in one month that FedEx claims I refused shipment on their tracking site, which is untrue. Instead, their packages are always delayed, late, misdirected, and rather than own up to it, they blame the customer. I receive packages 3 to 4 times a week and never have problems with UPS, USPS, DHL, Amazon (AMZL). Yesterday, FedEx tracking site was down nationwide and I can understand they were having a delay in delivery; however, once again, the tracker claimed I refused shipment. It's rescheduled to be delivered today, but it was supposed to be delivered Saturday, then rescheduled for Monday, and now rescheduled for Tuesday, with the false claim that I refused shipment.

I work for a large organization that uses FedEx exclusively for all their shipping needs. However, I have been sorely disappointed by FedEx twice now. FedEx claims they have already investigated and found my claim to be invalid. So I just want to put in my two cents. While shipping our materials and giveaways to a conference in Kansas City, MO, we realize upon receiving the package that 98% of our contents were missing. This has happened twice already.

Ordered a baby car seat for a coworker 2 weeks prior to shower. Guaranteed delivery in 5-7 days. After not receiving, called FedEx and was told it was put in wrong by Toys R Us but would schedule delivery for next day. 2 days later called back to FedEx and was abruptly told to call back later due to technical difficulty and hung up on. Next day finally got through to be told it "couldn't be located" and "Sorry, someone will call you when located". Asked for someone else who "found" it but "so drivers were already gone for day, can deliver tomorrow or pick up at location (in another state)". BTW- baby shower is today and I HAVE NO PRESENT!!!

Packages are delivered on time. Can track the arrival date and estimated time through their tracking system. Have not had any problems with items arriving damaged.

Somehow, FedEx had an old address for me and I was able to update the address online, but I had to engage in numerous calls wherein I learned the address didn't update. After calling & being transferred around, I finally got a package manager over the driver who updated the address and my package was finally delivered. Otherwise, I have had no issues using FedEx.

FedEx is not the primary parcel delivery service that my supplies use but the packages are delivered timely and in good condition when they are the delivery service.

FedEx is pretty on par with UPS as far as shipping methods outside of the USPS. I think they're generally a little more reliable, but I feel like in the past year or so I haven't received packages through FedEx as much as UPS or USPS.

FedEx don't ring your doorbell and always just leave your package without you knowing they have been to your house. I really don't like FedEx at all.

All of the people at FedEx were friendly and it was not a long wait. My package arrived on time and there was no damage to the package. Tracking online was very easy!

Extremely POOR customer service. I was on my way drop off an important shipment, called location to let them know I was stuck in traffic, got to the counter 1 minute late and they refused to get shipment on truck even though truck had not arrived yet!!

Most of the time I have had very good experience with FedEx. Packages are delivered very early and in good condition. The drivers are very professional.

Their service is great unless they are using a transfer service... If they use the post office, we get lousy service. They won't deliver anything that won't fit in a mail box, etc.

I had a customer purchase an item with shipping via FedEx. The customer alerted me that FedEx attempted to deliver on Thursday of last week but was unable to because I wasn't there. This is the last time FedEx told the truth during this mess. I was out on business on Thursday. On Friday, I came in early to await FedEx. First, I noticed that no missed attempt tag was left. I called customer service to confirm the package was en route for Friday and to tell them that the driver is not leaving missed attempt tags again (an ongoing issue with this driver). I was told the package would be delivered on Friday. So, I waited all day. I even put a note on my exterior door asking the FedEx driver to ring the doorbell. The door was unlocked and the lights were on.

I was behind a FedEx delivery truck that was trying to make a left turn from the right lane. Other cars passed the truck on the left - in the proper lane to make left hand turns while the drive blocked the entire right lane. I flashed my lights to the driver who became enraged and put the truck in reverse and tried to back into me. I was able to get out of the way as the driver threw it in drive and sped off through the intersection. I was able to get a picture of the truck and filed a complaint with the local FedEx Station. The Station Manager blew this off and completely swept it under the rug and advised me that the driver was going to continue to be allowed to drive. If you are in the Charlotte, NC area and see a female FedEx driver, get out of her way as she is a horrible driver who will road rage and claim she didn't do anything wrong.

Have used FedEx over the years and was completely satisfied with their service. From beginning to the end, everyone was courteous, helpful and very nice to do business with. The packages arrived on schedule and no problem.

Have had some problems in the past but, overall FedEx seems to be ok. One problem is that at times, drivers are not familiar with the area and get lost. Possibly using a GPS for directions which if not updated will not be accurate. Some packages have been damaged in transit but not severely.

I shipped international and it depends on who you talk to. There are some that will care or knows the urgency of the package and there are some who really doesn't care at all.

My experience with FedEx is they do a great job and I been doing business with them for 17 years. And I don't have any problems with them. I compare prices with all the shipping company and FedEx is #1 in my list.

It's essentially a crapshoot whether you get your order intact, or anywhere from modesty bent to beaten to hell. The pricing is competitive, but they still can't beat USPS for delivery times.

Never on time, drivers aren't friendly, packages don't arrive when scheduled. The drivers do not knock, ring door bell. I have even had them set package in my doorway when my door was open and not even say anything. They throw packages against the door. I hear a thud and they are already gone.

FedEx may be pricier... The best in class customer service gives it the value added proposition. We find the in store pickup location helpful when not at home or at our business. Handles our packages with care.

FedEx constantly toss packages in the yard or worse in the road. Even when they could drive into our driveway, they still toss the packages haphazardly out of their vehicle.

The truck is recognizable as well as the uniforms the driver wears. My delivery came to my door and when I did not answer right away he left his notice and was taking the package with him. I appreciate this although I made contact before he pulled off.

FedEx is a better delivery service than UPS to me. They have extended hours and multiple drop locations where I live. They always deliver my packages before dark and my items are never damaged.

The prices are a little cheaper. But it does no good when FedEx keeps delivering my packages to the wrong address. Then when I make a claim they denied that the package was misdelivered.

FedEx is always on time with their deliver and also you get a tracking number to keep a track on your package. I am happy with FedEx services. Would recommend.

They are reliable, timely, reputable and great service. I highly recommend FedEx for your shipping needs. You are easily able to track your package every step of the way and receive constant updates via email and text.

Definitely not the company they used to be. Packages are rarely delivered on time. Packages are usually damaged in some way; oftentimes, it looks like someone tried to open the package/box. Also, the partnership with USPS (smart post) is horrible! Things are NEVER delivered as promised. They are always late!!

I have never had any problems with any packages that come thru FedEx. Get updates in my email for deliveries and they always arrive in a timely manner and in good condition.

I ordered 3 bags of specialty dog food from PetSmart. I expected it to arrive in 2 days as Petsmart boasted, but after tracking my pkgs, I expected the pkgs on Friday 8/4 from FedEx. I had enough dog food at home to last for my dogs through Thursday evening (When I have ordered from Jet.com it is here in 2 days). My husband was working in our garage 25 feet from our latched, but not locked, gate, with the garage door open. We wanted to watch for Fed Ex, as the pkgs were needed so my dogs could eat - our large dog is allergic to most everything.

When they drop off the packages the person is very nice and always says "have a good day" if we are around when they come and if not here they leave a note saying they were here and where they put the package. That is nice that they do that. Never had a problem with FedEx.

I have had issues with the driver leaving packages on my front door step - if the driver would push the pkg in one foot more the pkg would be under the porch. That would prevent the pkg from getting wet due to rain or snow. This has happened several times over the last few years and the pkg gets soaked. I have called FedEx and complained about this to no change in behavior. If the driver would at least ring the bell so I know to look out the door I would see the pkg and bring it in. This is just common sense.

FedEx is okay yet not like UPS but I feel they get the job done. It's a lot of hard work and heavy lifting so hats off to both companies. Keep it coming packages that is. Thank you for a job well done.

Another reliable company. Like UPS, you won't have issues with FedEx that you'll have with USPS. I have used their 2 day shipping and it is great. Tracking info is always detailed and frequently updated.

The tracking pretty much accurate in most cases, usually delivered as posted by seller and when FedEx receives and ships out. Tracking simple enough to follow.

I used FedEx for many years in business. Always with good results. Packages were delivered in a timely fashion. I never had an experience with damage to any package whether I sent it, it was delivered to me.

They are often late. The last late delivery and I called to find out why. I was told that FedEx does not work on Mondays, so the package that was supposed to be delivered the previous week would be delayed until Tuesday. At the earliest. Don't work on Mondays? What crock of bull as an excuse.

I don't like using FEDEX. They're rude and throw packages. The overall care for their customers doesn't matter. We normally use UPS. Employees seem happier and more at ease with their job.

They refuse to deliver packages to the nearest FedEx if you need redelivery, and are not going to be at home. I hate having anything delivered by them.

I stopped using FedEx due to broken packages, unprofessional workers and a general lack of trust when ordering from retailers. I use UPS. They have excellent service.

FedEx has went above and beyond for me on several occasions. I can call or text my regular delivery driver if I'm not going to be available to receive my shipment, and is always willing to help me in anyway he can!! FedEx rocks.

They dump packages in front of detached garage, rain or shine and often where it could be run over because it wasn't seen having entered from another door. My elderly neighbor order her pet food and litter so she doesn't have to carry it down a flight of steps but we are the ones who wind up carrying it down.

My answers when they lose your package and you don't have any help from FedEx at all and very sad when they have your phone number and they don't call you at all. And let someone else sign for the package... I don't like FedEx. And still the day and I haven't got my package. Shame...

I rarely use FedEx to send parcels, but monthly my spouse and I get various packages sent from different companies. The companies and us have instructed FedEx we want to sign for the delivery, but it has fallen on DEAF EARS. The drivers are in such a hurry they leave the packages off and then speed away. It takes only a few minutes, and why me (the consumer) needs to put up with this behavior is insane.

FedEx is terrible with handling of packages. I received cat food from Chewy.com that sat in the truck for 9 hours in hot temperatures, had to throw out. Also, received an open box of kitty litter that was split down the side and was spread throughout the box, another order from Chewy.com! They throw the boxes and never ring or knock on door! I will not order anything from anywhere that ships with FedEx ever again!

I am a small business owner for 24 years. FedEx is the worst shipping company. I was expecting an order that was never delivered to me. I tracked my package and it was just left 15 minutes ago somewhere other than my address. When I called their customer service they asked to start knocking on stranger's doors asking if a package was left. They opened a case for my missing package and promised to call me back. They did not. When I called back they informed me that they could not do anything about it because records showed that the package was delivered (not to me of course).

Misleading and deceptive conduct. Fedex is slow, very slow. It extracts taxes for Australia, promises to send the item, and after it has my money, being thousands of dollars, declares that there is another issue by email. One can't reply to the email. It states the item is a prohibited import, after illegally taking my money to import the item. The item, is not, according to the Australian border list of Prohibited items, prohibited. Absolutely the most useless organisation of the so called larger professional ones in the developed world, incompetent and partly corrupt. It wasn't my choice to use Fedex, it was the shipper, I've had too many issues with Fedex in the past. For anyone importing from Europe to Australia, use PostNL or similar. This website should have a ZERO rating for Fedex, one star is too much.

Order parts for my car and paid shipping which was picked by the supplier. One item was sent USPS economy and arrived on 07/31. Also my other item was shipped FedEx ground and reached the local hub at the same time and said it was out for delivery. So having both items being dropped off on Monday, I set an appointment to get my car in the shop on 8/3. Monday ended with no package, Tuesday went by with not package. Each time checking my tracking number to find out whats going on. Wednesday I called and they open an investigation and contacted the local hub which informed me that it is on the truck and I will get it today. Now 8 pm and another call to FedEx.

Usually courteous and prompt and packages brought to the door. Prices are a little higher but they stick with the price quoted so they are reliable. Still one of the best shipping methods.

FedEx is great in every way except price. Way too expensive to use regularly. I have wanted to use them but every time I check USPS beats them every time. Last week I had a pkg. with 12 cookies to mail from Aurora, Il. to Huntsville, Ala. and priority mail would have cost me around $30.00???? USPS it cost $7.00. What would you do???

I have used FedEx and UPS service before over the years. Both companies in my experience provide slightly above average service. There are a few things they could do to improve their service like calling the customer when they arrive with a package.

Fedex has screwed up so many shipments for us it's almost predictable that the order will be wrong when it's shipped. I ask now who is shipping my products, so in case it's them I know to really keep my eyes out and check with my neighbors on the chance it's delivered to their house (when it's supposed to be delivered to my house).

The couriers that delivers to my resident have always been pleasant and helpful. They have even offered to bring my package inside my home if it was too large for me to handle. I would highly recommend their services to family and friends.

FedEx has a terrible time delivering packages to my door, more than 4 times they have delivered packages to my neighbor's house (directly across the road) instead of my address. Nothing worse than having to track down your own packages, I have complained to the main office. BTW, the Paducah, KY office location has a great customer service.

They deliver my stuff to neighbors which is a HUGE headache. I won't order from companies who prefer to ship via FedEx. I'll take anyone over FedEx.

FedEx is not as good as UPS. They have lost my packages twice. Thrown my packages in the yard and also logged my package as being received, when actually I hadn't received it at all. They can stand some improvements.

They provide great service and always deliver on time. I rarely have issues with them and can always count on them when I need something shipped quickly.

Every package that has been delivered causes major anxiety that it will not get to me. FedEx Drivers usually leave packages anywhere with whomever even though a signature is required is selected. Even when I've called a few minutes since their website states that the item has been "delivered" they are not able to contact the driver. One usually gets a 48 hour claims ticket to see what the resolution was. It is ridiculous that items get lost because of how inept and careless their system is.

One job! Two page Important document to be moved from the UK to Turkey. How difficult can this be? Clearly for the dedicated transportation company, FedEx, the answer is impossible. FedEx picked up the package from UK Consulate on Monday 24/07. Delivery guaranteed for Friday 28/07, although expected that delivery would occur much quicker, as premium international priority service chosen. The package didn't arrive as expected and for some reason was held in the FedEx facility in Paris (France). My emails to query what was causing the delivery delay went unanswered.

I placed orders with 2 different companies on the same day; both used FedEx for shipping, each package arrived at the FedEx facility in Grove City Ohio on 7/31/17 and are intentionally being held there. The packages are scanned twice each day stating the following: In transit, GROVE CITY, OH 43123. When I contacted customer service the only thing they would tell me is the packages will be delivered on time. So even though the packages are here locally in the very same state I live in, FedEx is intentionally holding the packages at their facility until the last day of the original scheduled delivery day. (One is scheduled for delivery on 8/3/17 and the other is 8/8/17.) How stupid is that???