FedEx Reviews

FedEx claims to have delivered a single package that weighs 117 lbs. with contents costing over $300 to my front door yesterday evening at 7PM. Time sensitive materials. We do not live close to anyone (if someone is a delivery person and doesn't check the address then that is a big problem in and of itself), the address was correct and there is no other house with this address. My husband and I were home by that door in our living room at that time. FedEx has delivered to us several times before without issue. We have 2 dogs that let us know when anyone is even in our driveway. There is no way someone could get to the front door without our dogs having been barking for quite some time. I found the delivered status 17 minutes later.

I never really cared for FedEx at all, but tried to give them the benefit of the doubt because all drivers and people are different, but where I currently live I have had the absolute worst experience with the FedEx driver in my neighborhood. I'm at home quite a bit because I work from home and a stay at home mom and whenever I've had a package being delivered I'm home every time so there is no reason whatsoever should I have to call the 1-800 number so many times about the multiple door tags I get saying I wasn't available when in fact I was and am.

With the exception of one package, lately FedEx has not been on time with deliveries, does not pay attention to how you request placement of your packages, and does not give updates like you requested. What in the world has happened to this company? UPS is so much better. Unfortunately, you can't tell companies your choice of which company you want to deliver your packages. I would not have given them a one star rating at all but you have to give at least a one!!!! VERY DISAPPOINTED!!!! Guess I'm going to have to stop doing online shopping???

I did not receive my package despite the fact on FedEx site they are saying it was delivered. I asked for prove, they could not mention that in the house there dogs barking a lot. This made me think that the package was not delivered to my address. We received many packages from various places but was never lost. Do not use FEDEX unless the signature is required.

Delivered goods 3pm to my home when I was at work. Had to call customer service to set up the appointment to pick it up. Wasted 30 minutes with customer services & talked to 3 people, none of them knew the business, could help me. I paid $90 for shipping, did not get the goods guaranteed. Customer services are unknowledgeable, rude & helpless. Very upset.

I was expecting a package. I called FedEx requesting that the package be delivered after 4pm when I would be home. First they said okay, then they called me back to say that they only make deliveries early afternoon. I asked if they could deliver to another address. They said no. So I said sarcastically, "WOW, FedEx is a great company." They hung up on me. I had to call again to discuss how I might get my package with all their limitation. They said they could deliver to a drug store near my house and I would have to go there to get my package. I was not happy about this, but I had no other choice.

They did not deliver at home, help at FedEx location and not ready for pick up. It's been a week. 1. When FedEx package arrived, I was home but package went back saying "no one at home to sign". 2. I schedule for pickup from FedEx location from choices automated system gave, which was: 2199 Monterey Rd Suite 50, San Jose, CA 95125. 3. I got text message saying "Package is ready" within an hour. 4. That's all! I called several time, all I get is: "It is held at: 696 E Trimble Rd, San Jose, CA 95131". Not ready for pickup. It's more than a week. It is a kitchen range hood and I have reschedule multiple time for installation of hood now. What a waste of my time and money. I would give negative stars if I can.

I would rather not give any stars at all. They are horrible. Back in December, I had $700.00 phones that was suppose to be delivered. I never received them and believe that since I DID not sign for them, that they went back to the consumer. Was I wrong!!! I never thought I had a reason to look at my credit card payment because I was paying it automatically out of my checking. Now I am finding out that FedEx let someone else sign for these phones and I am still responsible for it.

Much like everyone else in today's society of online purchasing, we've had a lot of experience with UPS, USPS and FEDEX, as well as Amazon Prime delivery. FEDEX is consistently the WORST performer time and time again. The most recent example occurred today while I awaited a package that required signature for delivery. I did all I could reasonably do to get the package delivered to me as I should expect. I signed up for text alerts from FEDEX. Their idea of text alert was "Estimated delivery by 8:00 pm". Mind you this text was sent in the morning. Nothing like a 10 hour window to narrow it down. Good job, FEDEX. Reminds me of the cable TV installers of the 1990s.

To be honest, if I had the money and the power, I'd fire the whole Customer Support & Delivery Team in Switzerland, as they are absolute nightmare. Every time I get a parcel delivered by Jeunesse, which happens to be Monthly, but every time, even after having given consent at least 8 months ago, that they can place the parcel in the Letter Box or give it to my Neighbour if I am not around, the Delivery still leaves a card there to re-schedule the delivery once more, because they could not reach me. I have given consent verbally over the Phone 4 Times. I have given consent written by email at least 4 Times. And I have sent in their Consent Form at least 3 Times. Yet they still don't have that saved on my File and every time I complain, all they do is send me another consent form to fill out, to prevent it from happening again.

If not for the fact that I have to place a star I would have left it as 0 stars. I ordered a package from Walgreens that was supposed to come on the August first when I had bought it on July 31st. Not I admit it got here fast. But it got here fast 3 houses down. Just this alone already dropped my review down to half and what followed left me with 0 star review. Now, I live on the outskirts of town with a solid acre of land between all of my neighbors. 3 houses down is the equivalent of more than a few blocks. Not only that, I had already walked to 8 of my neighbor's houses to see where my package was. Prior to this, I checked with FedEx for a missing package report and I quote got, "well can't you just check with all of your neighbors?" as a response and nothing else.

I had shipped an item through them. It entered one of these facilities and never left. They refused to reimburse me for the item. They are dishonest and thieves. I can honestly say their shady business practice should be federally reviewed. I can say this if you have the option to ship through another company do so.

I was expecting several packages for work that required direct signature. I am signed up for FedEx delivery manager. As soon as I received email notification that FedEx had the packages, I went online and selected the 'hold at location' for the Walgreens in Black Mountain NC for each package. I did so for better delivery and to avoid the chance of missing the driver at my home. Selecting hold at Walgreens means the driver does not have to travel to a rural area, go through a gated community with narrow winding roads and 15 mph speed limit or go through local road construction. I received 2 of 3 packages. The 3rd package has been sitting at the Mills River NC facility for several days.

This is the second package (FedEx Priority Overnight) in two weeks where the driver did NOT obtain a signature. I don't request a Direct Signature unless I need the signature for my records that the papers were delivered and received by someone. Both times I have checked "Direct Signature" and both times the tracking information states "Delivered - Signature Not Required." I was told by the receiving city that the sending city is incorrectly entering what is on the Airbill.

I have to drive 30 miles to pick up my package. FedEx will not deliver to my address after 3 p.m. in town and the package needs to be signed for. I also have to wait an extra three days for it to be there. I called customer service and even though I clearly stated delivery instructions on my account they will not deliver within those instructions. I guess they don't really deliver. You have to drive to pick up.

I am highly upset with FedEx this time around... My package was supposed to be here on the 26th but somehow couldn’t get to me so delivery was set to the 29th. I stayed up all day long on the 26th because I did not want to miss getting the package & they never came. I kept checking online to see updates on where my package was but they didn’t keep it updated. I had to keep calling customer service but got nowhere. I wind up re-routing the package by having it sent to the nearest FedEx because I just knew I was going to miss them. But after I did that, I realized the package was going to be too heavy to get up my stairs at home. I tried calling to have the package re routed back to my house & they said it was nothing they could do & didn’t even try to help me. The package is already 3 days late & they couldn’t help with nothing at all. BAD EXPERIENCE ALL THE WAY AROUND. I AM HIGHLY UPSET!

Paid Fedex to ship a package and apparently they use the USPS to deliver for them. Of course package is lost and Fedex wants nothing to do with me, just pass me off to USPS. Really good job Fedex, hire a fledgling organization to do your work.

Terrible delivery service. Last package I shipped by them was to deliver that day and was on truck. Didn't get here and checked why it went into exception which is a lousy way of saying didn't try. Told flat tire after speaking to 8 different customer service agents. However the driver was not going to be back at main hub until 8 so that's 5 hours he was going to be out somewhere deliver yet not to me. I am not stupid and know the games well. Dealt with UPS for years and know what happens. Thought FedEx would be better.

I required a signature specifically from the recipient, package was addressed to JEFF. The driver gave it to a woman and accepted her signature with the first initial J. No refund. Transferred 5 times. Asked for United States, the reps lied and said they were in the U.S. but they weren't. 45 minutes later I'm referred to FedEx.com, there's no way to file this claim on that website. $85 out of pocket for this delivery that my recipient didn't receive, his ex-wife did.

Rating would be less than zero if possible! Left a four day old package that was sent overnight on my porch with a trail of melted ice cream all the way up my driveway and sidewalk - lost two other packages. Currently zero for three - worst service ever! Filed a complaint and was told manager would call within an hour - never happened!

I sent a package to deliver be on the 1th of July and today marks day 25 and the package has not arrived, this service is horrible and people should be warned, like that why don't make this same mistake by using them.

I didn't know that my package required a signature so I waited and did my homework on the porch all day because I was afraid it would get swiped off the porch. No FedEx driver. Suddenly tracking says it was delivered and signed for by a name I don't recognize. Clearly they delivered to the wrong address but refuse to acknowledge this. I've had to call three times to keep asking about their investigation because they say they'll call me back but they don't. Each time, no information and it's been 3 days. So now I'm out of my new iPhone, and the sellers on Amazon that contract with them don't give a flying hoot about who signed for your package or where. As long as there's a signature there and the tracking says delivered, they'll wash their hands off you too. So thanks FedEx for losing my $300.

This is the second time in 5 months that FedEx has made an error in delivering my package. It was returned to my address for no good reason. This is unacceptable. Somebody doesn't know what he/she is doing at FedEx. I'm still waiting for an explanation. I wonder how many other customers are experiencing the same frustration with their time-sensitive packages.

I’ve worked for amazon delivering packages for over 3 years now. It’s not hard to read an address and deliver it to THAT EXACT ADDRESS. Some of these drivers that Fedex hires are absolute morons. Within a week and a half i had two packages delivered to the WRONG address by the SAME stupid fat ** delivery guy. The guy was unapologetic and the second time he came to my address after delivering the package to the wrong address he goes “i know..same problem haha” like dude ** get it together. YOU HAVE ONE JOB. Driver the packages to THE CORRECT ADDRESS. These guys are a waste of a hire and should be accounted for by fedex. This company sucks ** and I’ll never use them again.

Today, after waiting for several days for a delayed shipment, I contacted FedEx via phone from 8004633339. I just wanted to find out why my package is not being delivered on the promised day and it keeps postponing to the next day for the last 3 days. Instead of giving me a guaranteed day for the shipment, the guy/representative was reading the tracking information on the website that I was receiving notification from and telling me 'I already told you 5 times that your package will be delivered tomorrow' by mocking in a rude tone.

Package was lost at the drop off site. Then when I received it, it had been tampered with (the top of the flat mailer had been torn open and the resealed without explanation). Hours on the phone with "customer service". Not worth spending $50 to overnight a mailer if 1) they lose it 2) they open it 3) seal it back up and 4) dont seem to care how bad it makes them look. Try UPS, USPS, whatever, but it's crazy to spend more and get this kind of service. Mistakes happen. What made me totally lose trust is the response that made it seem like this happens all the time and that they could care less (here's a 1800 # with a phone tree you will never get out of).

My company sent an item to a customer via FedEx. The customer said they did not receive it. I looked up the tracking info. and it said it was delivered and signed for but my customer was home all day and had no clue who the name/person who signed for it was. The tracking only showed the city it was delivered to, not the exact address. The ship to address was all correct. I contacted customer service to find out the exact address it was delivered to but they were completely useless and were not able to provide any additional info. other than the tracking info I already obviously had.

This review is of FedEx's customer service procedures. I recently had a misdelivered package that I filed a claim on. The driver says he delivered at 4pm. The package was a direct signature package only. However, I was looking out the front door, waiting on the driver to walk up to my porch with package in hand. I need to mention that my video surveillance system is recording the driver. The driver stops in front of my house and never gets out of vehicle. It takes him 5 minutes to look in the back of his truck, and sit back into the driver's seat, driving down the street. I figured something is weird, but I will be patient. The time stamp is 306pm.

Five years of continuous avoiding shipments going through FedEx because experiences has always sucked. They come to deliver packages at 12:30pm and it’s too early for me to intercept. I can’t even tailor my delivery schedule with FEDEX for a slightly later time. If they drop something off, they pull up and double park for five minutes announcing to ALL of the porch pirates that HERE YOU GO GUYS!!!

FedEx has the worst reputation of any carrier. I have had packages delivered opened, LATE, thrown from the ground to the porch (camera btw). I have never had these issues with either UPS or USPS. If you have these issues with FedEx, notify your vendor and let them know that they should consider making a change to their delivery selection. If you don't complain they cannot know how bad the FedEx service is.

My package has now set 5 days in Olive Branch Mississippi. FedEx has a major hub in Olive Branch. I live 14 miles away. They can’t get it delivered till tomorrow! I could’ve walked there and picked it up and been back 5 days ago with it! 14 miles now takes 6 days!

FedEx smartpost is anything but that, and the customer service via email is abhorrent. It took the CSS department a week to tell me that that can’t do anything when a call accomplished the same result in an hour. Ordinarily I would not complain about a single lost package. The issue I have is that FedEx smart post has successfully lost two packages. The original one and the package sent by the company to replace the first lost package. Thanks to Fedex smartpost, I have neither package. Great job guys!

Overnight letter has been repeatedly mishandles to cause a 5 day delay. Letter first sent to Memphis from Rocklin Ca. First error...package should not have been routed to Memphis. Then letter was scanned into Memphis at 12:57 pm and sat there for many hours until it was sorted for a trip to Quebec, Canada. Second error. Package delay required it to be sent to another address which was never recorded by case manager in notes. Third error. Supervisor now says she has no idea when the package will leave Canada. When I then queried that if I were in Quebec now and put a letter into a FedEx office would they give me a time and day of delivery....to which she said "yes". So I said "Why can't this letter in Canada have the same information as any other letter being mailed by FedEx?" I heard the double Jeopardy music playing in the background. If you got important docs to send quickly....FedEx should be your selection the way.

I wish there was an option for zero stars! Absolute worst delivery service ever! Last Christmas they lost a couple of my packages then tried to tell me to “check under a bush” for them. Now today I was waiting for a package that was originally scheduled to be delivered yesterday and got rescheduled for today. As I was standing next to my glass front door with my 110 pound dog sleeping in front of it I got a text alert that my delivery had been rescheduled for Monday because I was not home two minutes earlier which I most definitely was and I know for 100% fact that no one had been anywhere near my house because I would’ve seen them and the dog would’ve gone nuts. So I checked the security system and cameras and sure enough no one had been there.

I Called for a prepaid pick-up. They promised it would be picked up the next day. I am disabled and canceled a Dr. Appointment to wait. The next day I get a call, the driver says my address doesn't exist. The Agent left off my apartment Number after repeating it to me three times. They set up redelivery the same day. Four calls later they called again to say the driver said I wasn't home. I was by my door the entire day and have a loud doorbell. So the driver lied or cannot read apartment numbers. Another two calls. On hold for 10 minutes. Only to say that the driver says I did not answer the door, LIES. I had to cancel a surgery followup appointment to wait for another day.

My purchase was supposed to be delivered on a certain day. According to the driver that delivered another package, they left it off the truck. He told me to call the company and complain. I did this and they said it's on another truck to be delivered that afternoon. 5pm comes and goes. No package. I call back to FedEx and get told my package didn't have enough priority to be delivered that day. I express my displeasure so they transfer me to a customer advocate who contacts the manager at distribution center and they promise delivery. Still no package 4 hours later. This package was needed and bought for a certain purpose. FedEx is a terrible delivery company. This is not a rare occurrence looking at other reviews, clearly management doesn't care.

I have been receiving the worst customer service from FedEx for the past 2 weeks. They refuse to help when you have issues and basically tell you it's your fault when they mess up. I hope after these 2 requests have been completed that I never have to deal with them again. How you say my package was delivered, but leave a door tag? #Yallaretrash

WHATEVER HAPPENS, DO NOT, I REPEAT, DO NOT MISS YOUR FEDEX DELIVERY EVEN IF YOU HAVE TO TAKE A LEAVE FROM YOUR WORKPLACE. The worst customer service ever received. All their customer service agents are rude and ignorant of customer concerns. The logs of deliveries are incorrect and the agents just do not want to hear when you try to explain how the info log is wrong. The correct log for my delivery:

Never, ever use a FedEx drop box. I dropped a package in one of these and it never arrived at the business. All FedEx could say to me is that without a tracking number, they couldn't locate the package. How in the world can you have a tracking number if you didn't hand it to someone in a FedEx office? Not only that, I could not find out who controls that specific drop box. This package was worth over $150 dollars and I can't even file a claim because, that's right--you guessed it!! I DON'T HAVE A TRACKING NUMBER!!! NEVER AGAIN!!! They should post information on the drop box that if your package doesn't arrive at its destination, you'll never be able to track it.

I received a notice from Amazon stating that my package was delivered. I had been working in the yard all day and a FedEx driver never came to my house. The driver left the package in the rain three houses down.

Fedex is the worst company to ship using. Not only do they not follow the instructions of delivering to my office. They also on 2 occasions forged my signature. The first on a very expensive phone and now the second on a printer (valued at $400). I also have a note on my door. The first time I called they said they would launch an internal investigation and now for a second time they did it again. All they say is, "Did you actually receive the product." It is a point that these items could easily be grabbed. They need to work on actually firing these people.

I placed an order online with a company that shipped its product with FedEx on June 26th. Both the company from which I ordered and FedEx estimated the package would arrive on July 2nd. Today, on July 6th, I attempted to pick up my package rather than wait for it to be delivered on the 8th. I sat at the facility for three hours after being assured that someone would be able to help me pick up the package, only for the one person that would be able to do that to not pick up their phone for those three hours. Plainly, I will never use FedEx again, I will dissuade others from using it, and if a company ships with them I will ask for an alternate option. The sheer degree of incompetence across all stages of this delivery is staggering, and I wouldn't wish the Sisyphean efforts I've undertaken trying to retrieve this package on my worst enemy.

I ordered a sofa online from Walmart. So far only received half of it. The tracking dept has lied repeatedly telling me it will be delivered tomorrow. They don't call back as they promise. Can't even return it as I only have half. Thoroughly disgusted as I'm out $270.00.

Our Local FedEx driver, Julio, is scheduled to pick up our outbound shipments between 2 and 4 PM daily. Often times he shows up between 1 and 1:30, and takes the outbound parcels that are packaged for shipment at that time. Often times, our properly treated field hands are currently still weighing and packaging shipments at this time. Julio, not wanting to wait, just takes what is ready at that time and does not wait for our orders to be fulfilled. The items do not show as scanned until long after our rushing driver has left our compound. This leads me to assume he is falsely reporting that he was at our pick up location at our scheduled time.

My first and only claim I ever made with FedEx and it was denied before I sent in the requested information…? According to FedEx when you ship a parcel with them it is covered with up to $100 of Insurance without having to purchase any additional insurance. This was told to me by the Rep at my Local FedEx Office. I recently sold a Denon AV Stereo Receiver, I had a similar Yamaha Stereo Box with the formed styrofoam inserts as well as additional foam blocks for added support topped off with the styrofoam popcorn fill.. This receiver was packed extremely well even by my standards. And finally secured at all seams of the box with packing tape. When the buyer received the receiver he immediately messaged me with photos showing a large dent on the right hand side of the receiver.. Because of this impact the electronic internals were now damaged as the stereo could not generate or reproduce sound.

I have a package that I had ordered from Virgin Mobile USA. I waited longer than the normal business days. I could've been anywhere with a FedEx CSR! So I emailed the CEO of FedEx! But you told me there was no barcode and no address on the package. When I got the package there was a brush on there was a barcode! Apparently FedEx has trained csr to lie to the customer!

I moved from California to Arkansas and sent all my stuff through FedEx but they lost one of my bags which contained some important and expensive items I had collected. It has been 3 weeks now and I reached out to them multiple times to reimburse me but there is no proper response from their side. It is a very disappointing and pathetic service I have ever used.

FedEx is the most untrustworthy and unreliable shipment company ever. I literally made a huge mistake by trusting them. I sent my extremely important docs to be delivered overnight and paid ** $107 just so that it can reach in time as the deadline was approaching. However the package is sitting at one location since 2 days. Calling FedEx customer service is like banging your head on a wall. They will simply repeat the same message whatsoever. Same apologies, same ** ranting, but no actual information or ETA. And then they talk about how great they are by refunding your money. Rather than understanding the seriousness of the situation these people just joke around and blabber the same repetitive speech that they learned in their call center training.

Three times in the last two months I have accepted FEDEX's offer to choose when my deliveries would be made. The first time my package was to be delivered on May 11 between 10:00 a.m. and 12:00 p.m.; it arrived at 1:56 p.m. I missed a very important lunch with friends I hadn't seen in 20 years. The second time my package was supposed to be delivered between 5:00 and 8:00 p.m.; it was delivered at 3:56 p.m. and today the packages, and I paid for all 3 packages, were to be delivered between 5:00 and 8:00 p.m., they were delivered at 11:16 a.m. FedEx takes my money and then when they don't honor their offer for which I have email and text confirmation, it takes them up to a week to reimburse me.

They are quick, efficient, courteous, and work 7 days a week. The only thing I would ask is that they ring my doorbell when something is left. They don't, and I've been surprised more than once by finding something on my porch. Other than that, I love FedEx.

Bad experience with the FedEx priority package delivery. They took like 15$ extra to deliver on 27th June and I feeling like they are corning people. When I called customer support and told my issue that today is 28th of June and it is still not delivered at that time they said ‘Sir we know your package is priority not economic but we can't do anything with this your packet will take 2 days more’. I am feeling like I am a fool who spend 15$ extra for express delivery because of urgency and still can't get it. This type of customer service should be stopped when there is no use of it.

We moved to a new house almost a year ago. All of the appropriate address changes and updates were made. Even though our shipments are addressed correctly, FedEx adds a sticker with our old address and delivers the packages to our old house. It shows the new address, but when the driver scans the barcode, it comes up with the old one. I have called them, they have no idea how to fix it and claim it isn't their fault. They are the only shipper with whom we have this issue. They also tried to blame the vendor for using the old address, but we just shipped with a new vendor, no previous address history, and they still got it wrong. SOMEBODY FIX THIS!!!

Requested FedEx to hold the package at the FedEx location and customer will pick the package because the package is scheduled to deliver in the evening after business hour due to last delivery station. FedEx don't listen to their customer. I don't recommend using FedEx.

I have had two deliveries in the last two weeks. Both was broken and in both cases the drivers knew it was broken. The last one ran for the truck when he thought I was going to open the package. It was literally destroyed in the shipping box. I had been dropped from a distance directly on the corner.

In addition to it taking literally TWELVE DAYS to deliver a shipment that UPS could have done in 3 days, FedEx won't allow me to have my package held at one of their "facilities" while I'm taking my first vacation in 2 years. I find it strange that any retailer still uses this dinosaur of a company to ship. If FedEx can find any way to mess up your shipment, they will. Count on it. They must be offering very low shipping rates. Can't wait for this company to FINALLY go bankrupt and I can be done with their epic incompetence. They are the Keystone Cops of Shipping Companies.

"Are you tired of receiving your packages and shipments on time and with a smile? Try FedEx! Here at FedEx, we don't value the customer in any way, shape, or form. Suppose your package falls of a fork truck skid and breaks. No problem! We'll pull that tracking off, cruise an unmarked van by your address, and sit around for 10 minutes while we wait for the GPS to click on your address, right at the very edge of where it'll register. Then we'll scan that tag, and leave you absolutely nothing but your broken dreams and a month of hassle. Are you retailer who's tired of giving refunds for lost shipments? Try FedEx!!! Here at FedEx, we'll make every effort to ensure that package never gets delivered, and when we do the "investigation" (lol) we'll rule it as the receiver's fault, so you'll never be liable for a refund ever again."

I live in Milwaukee, WI and have the worst driver on any FedEx route in America. FedEx drivers buy their route then speed as sloppily as possible through their routes-rarely knocking to deliver anything. If you have signature confirmation, your FedEx driver will NOT knock! He will stealthily sneak up to your door stick on a blank sticker-then speed away. Three times in the last year, i.e., every time I have used FedEx in the last year, the driver refused to knock even though I am awake and expecting my package.

I have to report that anything sent to me via FedEx has a 2 out of 3 chance of failure in arriving, arriving very late, or requiring time on my part to fix their issues. I am beginning to wonder if it is possible they do not even know about Google maps. Time after time they say recipient cannot be located. Really type it into google maps and there is my house, guys!!!! It has now gotten to the point where I refuse to purchase anything from a company that uses FedEx for their shipping. It is just not worth the trouble anymore. I also am telling the merchant why I am not using them, and if they will use another shipping option fine. I know this probably seems like an exaggeration but it honestly is not.

It wouldn't let me give zero stars???? Yesterday morning I ordered and paid for overnight delivery of a flat document in an envelope. FedEx was the only option. Today, after driving 3 hours last night to accept my overnight FedEx delivery, I was amazed to receive a text at 5:32 pm that an attempt was made to deliver and no one was home. I woke up at home this morning! I stayed home all day and watched the tracking info on my pc. I was home!!!? Please note that this package required a signature. No one used the intercom system, rang my bell or called me. No one tagged the door, and when I immediately got down to the street there was no truck in sight. I live in a multi family building with an intercom system. FedEx has never rung my bell or delivered to my door. I live here 35 years.

I ship FedEx everyday. They are as reliable as it comes. Their website is a pleasure. The wait times to speak with a human are short. Every experience with other carriers confirms FedEx is the best. The 3 things you need to know about shipping: go FedEx, go FedEx, go FedEx.

FedEx has managed to misdeliver my package AGAIN! I have called to locate my packages and I get their customer service who can't seem to comprehend that my package is sitting at somebody else's house! I do the usual check - front porch, side porch, backyard, garage, and nope, no package. No notice, nothing. Last time, my wonderful fresh flowers were delivered somewhere else and 3 days later, it shows up at my front door, box upside down.... As result, my flowers were dry and wilted. THANKS FEDEX!!! I now have a package from Wayfair that FedEx supposedly left at my front door. Definitely not at my front door. In the last 3 months, FedEx has misdelivered 3 times. Their batting average is 1 for 4. Oh and no apologies from FedEx.

I ordered from a meal delivery company with delivery set for Monday. Status showed it was on the truck for delivery but then in the evening said no attempt was made and they rescheduled for following day. AGAIN it was on the truck for delivery and might I add they delivered my printer ink but no food and again in the evening it shows “scheduled delivery pending”. Don’t they know fresh food needs to be delivered within a certain time frame? They certainly can’t miss the name on box. Pretty incompetent...This isn’t the first time they’ve out of the blue rescheduled delivery that had nothing to do with weather.

On a rare occasion we receive a package on time with no issues from FEDEX. Unfortunately more often there are issues with the delivery our purchases. The most recent one is when the package was scanned showing package was on the van and then at 8 pm it showed that they didn't attempt a delivery. When I called about it, I was told it was never put on the van, but it would be delivered today.

The customer service agents with FedEx are very poor in skills. They are not knowledgeable with information dissemination. I shipped a package to Africa and firstly I was not informed of the likelihood of me paying additional custom duties aside the money that was paid to FedEx. Fine, I know FedEx does not control or regulate international countries custom duties and taxes. The worst of it all was instead of the agents to apologize and take responsibility of not informing the customers on the issue, they kept reading scripts.

Urgent package needed to be picked up at residence address on Friday and shipped overnight to client with a Monday delivery. Scheduled pickup early in the day on Friday, assured it would be picked up by 5:00 and driver would bring the shipping label. I called a few hours later to make sure the pick-up would happen, and gave my pickup confirmation number and was told the pickup had been canceled. (!!!!) I did not cancel it. I set the pick-up all over again, talking to an agent and making sure the pickup would happen. Since this was urgent, I was very nervous about whether it would be picked up on time. I spoke with the Dispatcher of the local pick-up area and he told me it would be picked up by 5:00 and driver would have the label with him. THE PICKUP DIDN'T HAPPEN.

Their service is terrible. I paid extra for shipping and it doesn't arrive early and when I contacted them I got no reply. My packages never arrive on time. USPS is exponentially better! They need to step up everything.

As the recipient of a heavy item that WAS DROPPED BY FEDEX, I filed a claim. For 5 weeks they kept asking for more information, pics, and a seller waiver of claim, documentation, and more pics. The item was packed at a FedEx Office location, but ultimately FedEx Cargo Claims denied that and denied the claim. I am certain that the mission of FedEx Cargo Claims is to deny any and all claims. DO NOT SHIP ANY HEAVY ITEMS WITH FEDEX. Time after time, they have damaged heavy items. In the last month they have damaged two heavy items I ordered. Even USPS is better. If you have a heavy item, find another carrier.

It took 3 days to sign up for delivery manager, it took 10 minutes to finalize signing up online. Then the information is either incorrect or the same as without the delivery manager. Customer service didn’t care, said it only really works with express shipments. So it’s useless with home or ground deliveries.

So I ordered Yeezy sneakers from Yeezy.com. Although the package has no signature required, the driver didn't have snuff sense to take it back on the truck! Instead he leaves it right on a busy street in front of a gated residence. He claims to have just left it there but there were witnesses outside who asked to take the package and he ignored them. I think he stole it and I think that if a driver can leave a package anywhere because of no signature then that policy sucks and should be changed! The driver should know if it's a busy street don't leave it on the floor. I never have this problem with USPS.

I sent a VERY important letter to a LAW firm pertaining to payment. Sent on Friday next day to make sure they have it by Monday. It's Thursday and the letter is in JERSEY!!! The destination was 4 miles from the FedEx office in Orlando!!!! I made numerous phone calls. People hanging up on me, People being unsympathetic that this is urgent. I WILL NEVER EVER USE THIS COMPANY AGAIN!!

Absolutely horrendous customer service for lost packages. Took 4 business days and 5 customer service representatives later prior to a case manager to be assigned to the shipment. No compensation or expedited services was provided for the lost shipment. Absolutely will never use Fedex again.

Package was to be shipped to SC. Tracking stated it left Georgia, went to California where it stayed a few days, then shipped back to Georgia, then I get a message saying it will arrive at least a day late due to WEATHER! The weather's fine. To go from Georgia to California and back to Georgia to get to South Carolina is ridiculous. Not happy at all.

The token was delivered to India from US, which was for personal use but along with my name the company name was also mentioned so the Fedex people were asking for IEC and GST document from the company but the company will not be providing those documents at any cost. I requested fedex for any other ways to get it shipped without those documents. Still they denied to deliver without those documents. Can anyone please suggest how to overcome this issue. It’s my kind request if anyone can help to fix this issue. Suggestions: **

I have had nothing but bad experience's with FedEx. They keep pushing back delivery dates. Bad customer service, and what really irritates me is I ordered some merchandise from a company and paid for overnight shipping, the package didn't arrive until a week later, and FedEx didn't even bother about asking me if I wanted a refund. They're a terrible shipping company and the customer service is lame also. If you can avoid them, please do. You won't regret avoiding them believe me.

I shipped an important document to Germany from the USA using FedEx International priority service a month ago. The package got lost. I had to spend several hours over the phone with FedEx to find out whether the package was lost. Their customer service is terrible. I paid $69.00 to ship the package with them. I have not got the money back yet. The interesting thing is they charged me $85.00 again two days back for the same shipment. I called their billing department and they said they charged again because the shipping charge has been adjusted because of the delivery address. This is simply ridiculous!!! They adjusted the shipment charge of a lost package!!! They asked me to contact my credit card company to dispute the charge. They can't reimburse the money. NEVER EVER use FedEx again.

I am a purchasing agent for a large retail floral company. I use FedEx often. It seems now at least weekly Fedex has a mis-sort or some bogus reason for not delivering my fresh flowers on time. Express service is very expensive and I find myself needing credit way too often. I call, I go through the prompts on the phone and eventually I get to speak to a human and at least they are honest with me and cordial but there is never any resolution. I can't even file a claim right away. I have to wait for the shipment to be billed to my account first and that generally takes a week to ten days. Thinking UPS is sounding better and better.

They did not deliver on time and made me waste an hour and a half to pick up something that WASN’T EVEN THERE!! Then they were acting like it was my fault! Like it was my fault I showed up on time?!?! They continued to do this to me and continued to rip me of my money, so now I only use UPS.

I received an erroneous notification today that my package, containing $250 worth of stuff in it, had been delivered. That was not the case, as I heard that FedEx had been at my apartment, but didn't even bother to buzz my door, let alone leave a door tag. Now thanks to them, I have a case number and that'll take days. Thanks for screwing up my day and order, FedEx!???

They have my package locally and refuse to let me pick it up until it’s delivered Monday. I will never do business anymore with anyone that chooses to do business with this delivery service. I think it’s a load of crap. I have to wait until Monday to get my Fitbit when it’s literally right down the road. UPS or post office would’ve delivered it today. They’re also notorious for saying it will be delivered one day and it show up later that week. I can’t wait until Fedex goes out of business. They suck!

Tremendous surprise I took, when I saw the email that said my package had been delivered. However it is a lie, my package never arrived. Now they cannot recover my money, nor my package. Bad work FedEx.

I’ve had many problems over past 12 months from Portland Oregon FedEx. They continue to mark my packages as unable to deliver as business is closed or customer not available. Untrue. 1) This is not a business. 2). I am almost always home as I care for my disabled mother. And 3) the messages get sent out at 2-4 am when they are loading trucks for delivery. They obviously have not actually been to our house at 2 am to tell we are not open. I’ve called many times. I get the runaround. I’ve giving up. Unfortunately I rely on delivery since I am pretty housebound due to care of my mother. Yesterday I received a package over a week late. FedEx put a sticker on it saying customer requested delivery a week later. Not true. The package was live plants which were left in hot truck. They are dead. I cannot tell the original shippers, especially the Parker companies, to not ship via FedEx. So I’m stuck. Because FedEx does not listen and lies.

Every time I expected a package from FedEx I faced an issue, their drivers are looking for excuses to not deliver your package. This time he said there was a security code!!!! I am getting all my packages from other carriers, I don’t know what is wrong with this FedEx drivers.

Last month I ordered from a catalog and it was sent out by FedEx but delivered by the postal service. I thought it was strange also last month I ordered some medical supplies and they were sent out FedEx and to be delivered by the postal service. I think this is dumb. Because if they ship it out by FedEx you pretty much know when it will be delivered. But when they delivered by USPS you have to wait around for the mail carrier. I did google it and found out that they have what's called simple ship which is a cheaper rate when FedEx delivers it to the post office and the post office delivers it. From now on when it says how much shipping is I'm going to ask is this being delivered by FedEx or will it be delivered by USPS. Though I did find a tracking through USPS and they said by the end of the day but knowing our carrier and I'm in a senior building we don't know when that is. There's no set time that they deliver.

I have bought some items over the internet stores and got it shipped to UAE.. To find out that FedEx charged me over $200 extra.. When spoken to them, they didn’t take any action and the informed me if I don’t want the item they will refund the amount back (shipping handing amount) but then they will DESTROY the items and I have to deal myself with the seller... Therefore it’s not recommended at all to anyone who’s running on low budget!!

FedEx has been withholding my packages all of a sudden. I received updates for the past 3 days my shipment was on the truck to be delivered that day, but it never was! This should be illegal what they are doing, and when I called customer service... they said it would be here today by 6:45 PM guaranteed. Well it's 7:20 PM and still no packages! I have no idea if I will ever get my online orders from their incompetence. Also I'm worried they're damaging my goods by infecting them with a disease or something. Their online tool is a joke and so is their customer service. Never again will I trust shipping my items via FedEx or with a company that uses them!!!

I woke up extra early today to wait for my package and I kept checking the tracking status of my order. Eventually it said "Delivery exception 11:50am". I saw this at 12:07pm. I went to go check if my package was here and I received a door tag instead. I was home the entire morning, there was no knock on the door or anything.

I wish I could give FedEx a zero review. I order a package with tracking number **. It stays at the warehouse less than 30 minutes from my home for over a week. I called about it. 1st call they lied and said it would be delivered the next day. Didn't happen. 2nd call they told me someone would call me the next day. Didn't happen. 3rd call they finally admitted they broke the item and I needed to contact the shipper to file a claim. This is e weeks after it shipped. Company sent another one out. A week later I still haven't received the package as they have rescheduled the delivery AGAIN. I guess in e day I'll get my item.

I have now had 4 packages delivered through FedEx in the last month. All 4 have been sent to the US Post Office before being sent to my address. The one package came from only 2 states away, but took 10 days to deliver. I tracked the packed and it was less than 30 miles from my house. The package was delivered 3 days later. FedEx could have (should have) delivered it right to my door. Instead they sent it to the local post office. This took 1 day. Then the post office had to sort it. This took another day. Then the post office put it on a truck to be sent to me. This took yet another day. RIDICULOUS!!!!

My FedEx driver holds packages and only deliveries when has more than 1 delivery in area, the tracking number will show out for delivery but doesn't get delivered. I have called FedEx and put in many complaints and FedEx does do anything to fix issues. I have even caught the FedEx driver falsifying delivery dates with my security cameras. He said delivered and then would delivery another day. I have also complained about this and no resolution has come of it. FedEx is the only shipping in my area that have so many issues with. FedEx customer service is no better, they tell you lies. My favorite is it will come today and never has. I am fed up. Will stop choosing them and or buying anything that is shipped through them. There are laws with delivery of packages and FedEx is breaking them with their drivers and don't care. Look elsewhere.

I purchased an item online and the seller used the FedEx SmartPost service to ship the item. They literally took 15 days (more than 2 weeks) to deliver it to me and this is not even international shipping. Only domestic. UNBELIEVABLE! I know this is FedEx and USPS combined delivery service but USPS did their part well. They only took 1 day to deliver it to my house. But FedEx took 14 days to deliver the package to USPS. Don't ever use FedEx SmartPost.

FedEx says "pkg. Delivered". No. Sure didn't and camera verifies no delivery made. Driver kept pkg. FedEx has done a very poor job for us. Not delivering when said. Verified thru video camera, no delivery to my porch.

Why Even Bother Shopping Online? FedEx is very often late, delivering one or more days later than the actual scheduled delivery. Today, even worse: Returning to seller. FedEx couldn't deliver your package. Shipment returned to Amazon.

Extremely disappointed by Fedex & not only due to a failure to deliver an order via Lowes.com, but also how customer service has handled this. Followed all procedures, opened a case, but Fedex WILL NOT provide an update on my delivery, an update on my claim, or redeliver.

I work from home managing a lawn service. I ordered oils for the equipment and had them sent to me with the company name on the label. The day they were to arrive, my landlord had hired my company to do yard & tree service. While the trucks, trailers and crew were outside, all with company name covering them, we all watched the FedEx driver pass by twice. Never stopped. At the stop sign 4 doors down, I got the alert my package had been delivered-AT THE FRONT DOOR! I called immediately and was told to ask my neighbors and check my neighbors porches and finally they would look into it, call and have the package resent. The resent order, same thing. Said they delivered at front door and nothing. I have cameras everywhere. No FedEx showed up but I got the alert saying delivered.

I’m only giving Fedex one star because I have no other choice. They don’t even deserve one star. My husband and I sent some packages from D.C. to our new location (in another state). We used FedEx to deliver our important boxes due to not having enough room in our vehicle. Once we made it to our new destination we were notified that all of our boxes except two had arrived. Days later the other two boxes “arrived” to the place that we had them delivered to. One of the boxes that we were anxiously waiting for contained all of my husband books for his medical residency. You can only imagine how expensive these books were. When we opened the box that was suppose to contain his medical books we were shocked. There was not one single medical book in the box, but instead it contained many other books that weren't ours (approximately 15). There was however two items that was ours in the box.

My overnight mail was delivered late because of "weather conditions". Customer service representative told me that Fedex is not responsible for the weather. I agree with that. But they happily collect $49.85 for the shipping and promise to deliver it exact day. But they didn't. So the service is not performed. But they decline refund. Easy to understand that this company become unreliable.

My insurance company sent me a new phone via FedEx to replace my broken phone. The shipment was supposed to arrive at my front door on May 21, 2019, by 8 pm. I received an email notification that my package had been delivered to my front door at 1:58 pm on Tuesday, May 21, 2019. When I arrived home there was no sign of my package. I also checked with my neighbors and they hadn't seen the package either. I called FedEx at 6:10 PM on May 21, 2019, to let them know that the package hadn't arrived. The FedEx representative told me that the package had been delivered to the wrong address and would be retrieved and delivered to my front door by 10:30 am on Thursday, May 23, 2019.

INCOMPETENT SERVICE. This week alone I missed two work deadlines because of FedEx mistakes. One package was delivered to and signed for at a completely wrong address despite the correct label. It was recovered and redelivered to me after scheduled delivery date and my work deadline. The second package was scheduled to be delivered on Saturday. The status changed from out for delivery to business closed unable to accept package despite no delivery attempt at all. Someone at FedEx decided, incorrectly and unilaterally, that despite the shippers request, the label and scheduled delivery, my business was closed on Saturday and would not be able to accept delivery. CHOOSE ANOTHER METHOD OF SHIPMENT.

At Christmas time I had $1325.00 worth of packages delivered to the wrong address. Called the company I ordered from and said I waited at home for the packages but I did not receive them. They shipped out replacements and opened a claim to investigate. Same thing happened with my replacement packages. I called really upset. They sent out another replacement and I changed my delivery to a pick up location down the street. I finally barely before Christmas received my packages. The first week in January I had $2700 deducted from my bank account. Apparently FedEx tried to say they delivered them. They failed to leave out that they delivered them to the WRONG ADDRESS!!!

Had my pkg sent to my work. They lied about attempted delivery. We are open 9-2 on Saturday. Said they tagged the door at 9:27. Total lie. They were never there. Called customer service. They said pkg was bumped 'til Tuesday. Never called to see if I wanted to pick up pkg. Faked delivery. Total disappointment. UPS is king. FedEx has turned into a total crap company since capitalism took over and they don't give a crap about the customer anymore.

I ordered some merchandise from a company who will use FedEx to have things delivered in a a day because of the proximity of their warehouse to my area. So, I ordered an expensive item with 1-Day-Shipping (FedEx Home Delivery with Saturday Delivery). The package left the factory 3 hours from my house the night before and ended up at the distribution center at 2AM this morning - leaving at 4AM. It was sorted and sent out. 12 hours later, it had not arrived at my local distribution center and ended up an a distribution center less than an HOUR away at 4PM. It sat on the truck for 12 HOURS and barely traveled an HOUR!! WHAT HAPPENED?! FedEx never notified me of any change and the tracking only changed at 8PM tonight!

This is the second or third time this has occurred. My package was scheduled for this Wednesday 05/29/19 but had a guaranteed delivery of Friday 05/31/19. I was promised the day before on Thursday (since it wasn’t delivered) it would be on Friday and again promised on Friday it would be delivered by 8pm. I was waiting for two hours outside before and after my apartment lobby closed for the day. The truck never came. At 7:08 I got an update from tracking saying the driver tried to deliver the package but no one was there to receive it. The truck driver LIED. I called in after receiving the notice and nobody would do anything about it. All I got was it will be delivered on MONDAY! They said there was no way to contact the driver. Again, they LIED to me. Every driver is equipped with the ability to receive a message. When asked to speak with a supervisor I got a customer advocate which did absolutely nothing.

On 5/28/2019 I was schedule to receive a package from the company and watched the driver not even attempt to deliver. On 5/29/19 I saw the same. On 5/28/19 I was at home, called off for the day due to my wife needing to receive this package, when I sit watching out the window for my package to be received from FedEx. I physically watched the driver come to my residence and pull in front of my home. The driver never exited the vehicle and when I asked him if there was a deliver for my location he said "No packages". Less than 5 minutes later the package was marked undeliverable. I called FedEx immediately and made a complaint. They said the driver was coming back and at no time did the driver return. (Time and money wasted based on hourly because I called off ($173).

I've had three packages now delivered to the wrong address when being delivered by FedEx. Despite using the same address for UPS, they just don't seem to understand the concept of mail delivery. I am an architecture student and ordered items needed for a class well ahead of time (even though I'm an Amazon Prime member), and now I will be counted absent from class thanks to FedEx. I talked to multiple people from customer service and not one of them has done anything to help me, and they suggested that I check my neighbors' front porches. How about you get out here and do your job!

Ordered a $700 Graco Sprayer from Home Depot. Stayed home all day to receive my sprayer. In tracking FedEx said they would be at my apartment by the end of the day which turned out to be the end of the day. My doorbell rang, by the time I got down to the entrance door, less than 30 seconds the driver was in his truck going around the corner. Never waited to verify I was home and my Graco Sprayer was sitting in from of all the apartments mailboxes!! Many times in the past thanks to good neighbors we have found each other's packages in front of the mailboxes or outside the building, once in the rain. All from FedEx!! Calling them is a waste of time. People need to come together and file lawsuits. Bring videos which many of us have. I will never do business again with any company that uses FedEx for deliveries.

Driver stated he attempted to deliver but never did. Was home and check cameras. No one ever stopped by. Called and spoke with supervisor and still had no luck. Waste of time and money. Will never use again.

I have been ordering things online a lot more recently. I have not been receiving my large packages in a timely manner. Once it was a car seat and I had to stay home because I was supposed to receive 2 day shipping no signature required. The person who delivered stated no one was home to sign. I explained to her she could have left it at my rent office if she didn’t feel comfortable leaving the package at my door. The young lady cursed at me and said, "You won’t get your package messing with me." I was able to speak to someone at the center not the 800 number. Now today, I was supposed to receive a large package. I received a text stating the package was delivered at 11:15 am. I took off work to stay home to ensure I received the package. NO ONE knocked on the door.

So I received an email this morning saying I'm getting my package today and I have to be present to provide a signature while receiving the package. I had to miss work today and was staying at home the whole day until I received an email saying that they have made a delivery attempt but apparently there was no one at home.

Over the past 4 years, Fedex has delivered packages sent to me and my sister across the street, to the WRONG address! It has happened more than 40 times!! I've called, emailed, etc. and NOTHING gets these morons to correct the problem. My address is **Dogwood TERRACE, and they have more than 40 times, taken my package to **Dogwood PLACE. I guess there is something to be said for consistency....consistently WRONG!! Terrible delivery company. UPS and even USPS (??) are much, much better.

I ordered a phone and FedEx said they delivered it to my door and it never came. What it was the driver took it to somebody else apartment. I been home all day yesterday and still didn't see my package so where is my package. If I could give no stars I would.

FedEx is continuously overcharging us based on estimated dimensional weight, and bogus fuel surcharges. They also "lost" 2 units of our products with value of over $2,000 from a sealed FedEx Pak, that then were suddenly returned to us unwrapped and destroyed (run-over by heavy equipment wheel tracks) loose in a FedEx box some 3 months later. For the past 6 months, we have continuously attempted to set-up a telephonic or in person meeting with our FedEx Representative for the Las Vegas, NV area to discuss these problems. We have been "promised" countless times that "someone" will get back to us within 48 hours and it has never happened. We find FedEx's response to our concerns wholly unacceptable in terms of both customer service and business practices.

I live in a building with 50 condos. FedEx and UPS have access codes to deliver to the units, which has worked for the 12 years I have owned my unit. About 6 weeks ago, things changed. I would get a notification that my package was delivered, but there would be no package. As I walked around the building, I would find all of the FedEx deliveries (for all people living here) in a pile on the 3rd floor (randomly by a wall) or piled in front of the mailboxes in the parking garage (not a secure area).

On 5/15 I placed an order which shipped FedEx. 5/16 I placed 2 orders also from E. Coast to AZ. 1 shipped USPS here in 2 days. 1 shipped UPS here in 3 days. FedEx to arrive 5/30! 2 weeks and was the 1 I needed first. Then they didn't even bring it to my house because I'm in rural area. They left it at the post office! What's the point of not just using the postal service then? At least it would have been here in 2-3 days and not 2 weeks!

Lake trip ordered tube and rope to pull grandkids at lake this weekend. Had delivery set up for Friday. Didn’t show up. Received email Friday afternoon stating took package back to terminal. Email stated be delivered Saturday. Stayed home all day Saturday. No package but received email stating package delivered at 137 pm. Called FedEx. Was told it was delivered which it was not. Again at home all day. Called again today. Was told it was again out for delivery again today. Not looking to get package today either. Poor communication with customer service cost me 300 more dollars cause not gonna disappoint grandkids. Went to Academy Sports and bought another. Poor poor company. Very bad service. But I learned a lessons. Don’t use FedEx.

They deliver a package whenever it is convenient for them. I guess I will wait for the driver to be less busy to actually deliver the package when it is scheduled. Maybe tomorrow, or the next day, or the next day....

FedEx delivery drops the packages off at the end of our driveway. It’s 125 feet to reach our porch. It’s not a secure place. It’s 10 feet from the road and not visible from inside the house. I called to complain and I was told that it isn’t required for the delivery person to put the package on the porch. This poor quality of service leaves any delivery begging for anyone to pick it up and steal it!! Every other company, including the United States Post Office deliver to the house, not the driveway! I will never use FedEx again, and if you value your packages you won’t either! They are too lazy to walk up my driveway! The worst is, that is company policy! Do not use FedEx!

Ordered things online. Package was sent from IL to CA. Scheduled delivery was 4/22/19. I changed my entire schedule to be home and waiting for the package. No one arrived. Door was open and ready to receive a package. At 2:40 PM I received a text that the package was attempted to be delivered but there was no one at home. No door tag was left. Definitely no one showed up.

Next Day Saver shipping is a JOKE. I placed an order with Forever 21 and was told by their customer service operator to wait 8-10 days as they locate my "lost package" and they would be in touch with how to refund me if I had not received it by then. Out $80 and no dresses to wear for my bachelorette weekend. I placed the order on May 16th plenty of time for a 1-2 day ship to arrive before Thursday and paid $25 for this service... I am NOT happy that FedEx didn't deliver. I understand things can happen, but have a policy and stick to it. If you can't deliver on time, refund the shipping immediately to the hardworking and paying customers relying on your company to come through with services they pay extra for.

Very poor response to problems. A FedEx delivery driver drove onto my recently laid driveway, turned and drove off, instead of going a couple of hundred yards to the turning circle at the end of our dead-end street. As a consequence the driveway was damaged and we have a $700 bill to repair it which they (FedEx) are procrastinating and obfuscating payment of! They use contractors, who are telling me to claim off insurance, instead of apologising and offering me direct recompense. What's worse is - they weren't even delivering to me or my street - just using my driveway to turn around on!

Placed an expensive shoe order, received notice notice package was delivered at 5:11 pm at my garage. Got home at 5:15pm no package. My neighbor who was cutting his yard, confirmed no delivery or even truck came into our cul de sac but Fedex representative suggested the package was stolen during that 4 min interval. Requested supervisor, rep put me back into the automated system. Had to explain my situation all over again, was placed on hold for 15 min by new rep who advised I had to wait until Tuesday to get any answers. Today is FRIDAY! We told by last rep delivery drivers put package is delivered in system even though it was not as a way to circumvent the system because they have until 8 pm to make the actual delivery. That is a deceitful and unethical practice! Will NEVER use Fedex again. Will not order from any businesses who use Fedex as a delivery option.

Ordered wine from a well known vineyard in California. Received a shipping confirmation notice and tracking number from FedEx the day the package was picked up by FedEx and an email with a delivery date of 5/16/2019. This is important because the package needed to be signed for in order to be delivered. Using the FedEx website we tracked the package to the local FedEx facility in Londonderry NH where it arrived on 5/16/2019 at 4:50am. According to the FedEx website it was put on a "FedEx vehicle for delivery" at 4:56am on 5/16/2019, and would be delivered by 8:00pm that evening according to the delivery notice we received from FedEx.

I had a package shipped in from China (2-3 day shipping), it came today. However, the driver "very softly" knocked on the door of my two story home instead of ringing the doorbell. Therefore, no one heard him at the door. Is this protocol, to knock softly when there is a doorbell? This has never happened before, I'm extremely disappointed.

I ordered from a company and it was on May 8th 2019. It said the delivery date was May 15th 2019. Waited all day for my package and was keeping updated with tracking. It said it was in Orange Park Florida and would be delivered tomorrow on March 16th 2019. Waited all day today. Today March 17th 2019 it said it was out on delivery all day. Again waited around all day. Called and now been told it was post office is going to delivery. So now it will be March 18th 2019 till I get it if I'm lucky. PLEASE MAKE UP YOUR MIND FEDEX OR POST OFFICE.

Let's see. I have had large packages left at the start of my driveway, where anyone could pick them up, I have had package left on the side of my driveway in a ditch, best one is couldn't deliver package due to the gate being locked. I have no gate. I refuse to order anything online that uses Fedex.

My experience with FedEx was not that good in starting but my trust over this courier service is lost today. FedEx should pull itself out of the market cos' they cannot improve themselves. I had a courier coming from China on 3rd May '19. After 5 days when the courier did not reach, I made a call to their customer support and got to know that the customs randomly picked up the courier and it will take another 2 days to clear the shipment. And when I asked them whether I am to provide any document from my end- they said no, paper work is all clear.

I recently relocated from Italy to the United States. I decided to ship my suitcase. FedEx was the courier. Long story short: my bag stopped tracking 12 days ago. Despite all our solicitations, FedEx put no effort in looking for it. They simply declared it lost and sent me on my way. They have no idea why my bag stopped tracking. I paid a stiff price to safely deliver my bag from Italy to US and they just lost track of it with no explanation at all. They have no answer. I am now in a new country without basically all my life possessions. I move a lot and work in law firms. I only own clothes, good quality clothes. Not easily replaceable. Besides, who can afford a completely new wardrobe when just relocated?? I started working last wearing not appropriate casual clothes. I have nothing. FedEx does not care.

I had an agreement with FedEx to ship a large Box. I still have the original quote. They changed the bill without notification. They changed the weight to an unrealistic weight and are now trying to Bill me for about $5000 more than the initial quote. That is around 4 times the original quote. The only explanation for this is greed and lies. They also ruined the pallet the box was on and didn't deliver to the address agreed upon.

I have consistently had issues receiving packages from FedEx, no matter how many notifications I sign up for. I have to arrange with my office to stay at home from work in order to receive a package. I get the notification that it's on its way, and then the next notification I get is that it could not be delivered. I received NO phone calls or indications that the driver has arrived and is trying to deliver.

We live in an underdeveloped (narrow dirt road) gated community (3 houses). One of the FedEx drivers drove a semi tractor-trailer through our security gate to make a delivery at one of the homes. After making the delivery the truck returned to the security gate to exit the property. Evidently, while the truck was waiting to drive onto the main road the gate began to close. The gate closed on the trailer; the truck continued to move forward, the gate was pulled off the hinges and bent in areas.

I've lived in the same place for 14 years now, other than two exceptions, there has always been an issue with FedEx home delivery for me. The latest issue is just so far out there I have to say something. I originally had a package scheduled for delivery on Friday (5-10-19), but it ended up being delayed until today (5-13-19). It's been cloudy/drizzling on and off. Nothing serious. Yet my package has been delayed again because of a weather exception because it's drizzling lightly. Really?

We live on a driveway that has three clearly marked homes. UPS has no issuing finding our home and delivering packages on a regular basis. FedEx drivers, on the other hand, have been absolutely awful. They’ve claimed to have “delivered” packages while we were home and could verify a truck never came up our driveway and on instances where our doorbell camera verifies that no one approached the house. When we’ve called to try to locate our packages we’ve been told there’s nothing they can do because the driver left them at the front door. Their recommendation has been to contact the shipper and file a claim. However, that doesn’t solve the problem, which is that their driver is leaving our packages at someone else’s home. We’ve asked for a manager’s contact information at the local shipping hub where this driver works, but have been told that’s “not how it works.” We’re stumped!

My order that I paid for online has not been delivered to me and was shipped out on 05/05/2019. I was supposed to receive it on 05/09/2019 before 10:30am. I was tracking my order the whole time but it then all of a sudden got to the main Tennessee hub and it stopped there not moving and says no set schedule for delivery available. So I am very upset because I need this item for my wedding on May 16 which is just three days from now. I sent an email to them today to figure out what was going on with the package. I then receive an automated email that my response is being sent to the appropriate person for the job but still no real answer on who this person is so that I know who would be my contact in terms of this matter. If I don't receive the package then my only option is to dispute the payment I made for the item with my bank which is ridiculous because I need it for the wedding.

3 packages were delivered different times. If you are on vacation they will hold for 5 days. Will not give to any one other. You will have to specially stop at walgreens extra time from your day. Package went back to sender with ck inside-inconvenience for both vendor and customer. 2nd package I had directed to walgeens as we were on vacation-forgot drivers license. Tried to show her passport on mobile passport. Would not take it. Also she wanted tracking no, etc such a nuisance. If Fedex does not rectify this procedure to WALGEENS, UPS WILL TAKE OVER THERE BUSINESS. They should attempt to deliver, if not people dont have time to keep going to Walgreens to collect packages in todays world when vendors are providing deliver services home. VERY VERY POOR.

I shipped a package via FedEx only a 5 mile shipping distance. It was a mother's day gift which tracking shows was picked up by F/E on 5/2 and taken to the Moon Township sorting facility in Pgh. Package has since been lost; not delivered. I was advised by rep on the phone to "purchase another gift"! Inside the box was an addressed mother's day card with the exact same shipping address, so if they opened the boxes that lost labels how hard could this be?? I trusted FedEx over mail delivery for the sole purpose of not losing my package and I am very disappointed. I will never recommend their service or use them again. UPS for me!

Received a delivery via FED EX on 1-16-19. I have a gated entry with a call box on a pedestal. Not only did the driver not use the call box to let me know he was there, but the next day I notice my call box leaning, so I get out to look at it, barely touch it and it falls over. Has a big white mark on the black box. I call FEDEX, they tell me it is a new driver and that a rep from their claims department will contact me.

I paid extra for a gift to be delivered one day before Mother’s Day! Well what is upsetting the driver has a AFB “”Air Force Base“” residence. Ok think about this. There’s a security guard at the gate - You have to show ID. Not A Problem!! If there was a problem why wouldn’t the driver go that extra mile & call the number. I put down instead he or she sent the package back to the local FedEx facility so now my daughter in law won’t get her gift on Mothers Day!

I purchased a new phone online and had it expedited in order to receive it quicker as I needed it a quickly as possible. The delivery date and tracking info was given and stated it should be there in 2 days. Status showed it was scheduled to be delivered by 8:00 PM but it was delivered way earlier than expected at around 9:30 AM. My ** was home all day that day and they supposedly made the delivery at 9:30 AM according to the status page on FedEx's website. When I go to see if it was dropped off or in the mail, it's not. Checking the status again, it states that the package is being returned back to the seller and is in Transit. Not only was I up at that time but so was my Mom and older brother who claim they didn't hear the doorbell ring or any knocking on the door itself.

I really never used FedEx because many companies that I buy things online from simply do not use FedEx. Well, this is really my first experience with FedEx and it was just simply terrible. FedEx gave me an option to make an account so that I would be able to get updates to my phone so when my package would arrive. Well unannounced to me is that I have to wait 3-5 days for a confirmation code to be MAILED to my house so that I can complete my ONLINE account. Now when I check to see where my package is it says that according to FedEx package tracking my order no longer exists which is very concerning to anyone who checks where their packages are. As of this review, I have not had any updates with my package.

Today is a rainy day in Del Rio, TN, but that didn't stop my FedEx driver! We live a mile up from the main highway on a steep mountain dirt road. He couldn't drive all the way up today due to the mud, so he walked my package up the driveway!! This man is always friendly every time as well as every other driver, but he went the extra mile! Unlike any other mail delivery service here, I can always count on FedEx to bring my packages to the door. I wish I could choose FedEx for all my deliveries!!

All week long the package was set to be delivered. Come the day of delivery there was a label that was unreadable. I will never use them again. Horrible customer service. I offered to pick the package up and was told it was in transit.

For some reason the driver delivered my package two doors down from my building. It’s a rather large item and I can see my package in the hallway of the building but of course I can’t get access to that building because I don’t live there. I called customer service, even gave them the address where the driver left it and they told me that the driver would be out first thing in the morning to redeliver my package and they apologized for the inconvenience. I get home. MY PACKAGE IS STILL IN THE OTHER BUILDING!!!! How does that work??

I had to get a new card with my bank due to debit card fraud and Region's procedure is to expedite a new card that is to be received 1 to 2 business days. My new card was ordered last Thursday and due to not seeing it on the red business day I ordered a new one. However I just now received the first new card I order. That is now useless. So now I'm most likely going to have to wait until next Thursday to receive my new card while have bills with late fees occurring until then.

I used it because I thought it was a serious company. I sent 4 boxes from Miami, FL to Midland, Tx. Only one box was not broken. I won’t use this service ever. The mailman did not knock the door so I could not complaint about it.

I needed to create a FedEx account because I lost my wallet on an airline and needed it shipped back to me. The airline attendant and I went through my options and chose overnight delivery. It was rather costly but at least I was going to have my wallet back the next day. Except that isn't what happened. It was a Friday. I had it shipped and the attendant did not notice that overnight had a plethora of choices going along with it, including choosing if you wanted Saturday delivery.

FedEx can never seem to deliver to my apartment complex, and I have had no issues with this with other shipping companies. As an alternative, I have to pick up my packages at my local FedEx store, and every time I’ve gone to pick up, the workers have the WORST customer service. No one greets me, despite the helpdesk being 5 feet away from the entrance; and if there’s a customer with a long order/task, I’m not informed of how long my wait may be, I’m simply ignored. There are two people at this store and I understand that a rush can be overwhelming, but both people don’t need to be working on one customer especially when the customers behind them have relatively quick tasks (ie dropping off a pre-process package, picking up business cards, picking up packages, etc).

Lies! I would give them no stars if it would allow it. I ordered a gift for someone and the store sent it by FedEx. Well it never arrived and then I called the store and they sent a repeat shipment. FedEx said that they attempted delivery 4 times. Well I have 6 cameras positioned around our house plus an alarm on the driveway. Not one camera showed any truck in my driveway. They lied every single day saying that no one was home. My husband is retired and is home every day. I called customer service, 2 hour waste of time. I called the store and they filed a complaint and I tried to file a complaint as well, but they would not accept it. Never met so many rude customer service people - Heidi, Lonnie, Melanie, Francesco, Lisa, Kevin, Elena and the beat goes on....Still do not have my package, the store is refunding my money.

I shipped a firearm to Buds Gun Shop for a trade. FedEx stated their policy requires firearms to be shipped next day air, on a 6lb package from Iowa to Kentucky. That was $70 after fees and taxes. Instead of paying $70, I went to a smaller FedEx store which was only capable of shipping 2 day and the policy magically changed along with the price, it was just over $32 to ship it 2 day shipping. Buds, a high volume dealer, was able to send the firearm trade back to me via FedEx ground service and the rep stated it was $7 for shipping fully insured. FedEx claims their next day air requirement is both law and company policy.... I say they're just out to screw the little guy. I've learned my lesson FedEx, you have my $32 but you'll never see my business again. I hope others can learn from my mistake.

Ordered a mother's day present. Every day I check the shipping it states exception. The statement is attempt to make delivery no one home or store closed. I work from home 8am-5:30pm every day and no one has come to my door. When I called their customer service line to see what was going on I got, "I am sorry. We have tried 3 times. You have to come and pick it up at the main shipping location," in which is 35 min away. I called the place in which I ordered the gift from and they were nice and reshipped the gift to me. Lo and behold the same things is happening. I have confirmed my address is correct it is. I finally made the choice for it to be shipped to a local Walgreens and I will go pick it up. Let's hope it's actually there tomorrow.

We have a small home-based business requiring faithful mailing and receipt of small packages. Our distributors normally use UPS and we've never had a problem with this service. But every time a company mails us a document via FedEx with a required signature, we fail to get the document/package or get it very late. Every. Time.

After someone got my American Express card number and apparently sold it to who knows who. It was being used in Germany and Florida at about the same time. American Express did not honor these transactions and sent me a text message to call them which I did. Now to get to the part where they were sending me a new card thru Fedex, (which they said was delivered on time), the only thing was I never got it and after calling Fedex and getting all kind of excuses as to what they can and did do which did not get me my credit card. MY mailbox is a half mile from my house and they said they left it by my mailbox' but it was not there.