FedEx Reviews

Stick with UPS and USPS, DHL (yellow). They actually have customer service. There may be more out there. Some big box retailers are using Fedex and it’s not a good relationship. I'm caught in the middle. Walmart did nothing. When they say they will it’s complicated for the customer and you get charged double if there is a delay in exchanging item instead of waiting for return or something. FED EX is opening (literally opening) and damaging my product I’m buying. Can’t get to the store as I use to so shipping is essential for some things. They refused to do anything about any incident. I have to file a claim. (extensive complicated, intrusive claim) I shouldn’t have to do that. Walmart or fedex should.

The service at 100 County Circle, Windsor Locks CT location is absolutely horrible. And your employee there, ** is even worse! I just left your location after trying to pick up my package for 30 minutes. I showed them my employee ID as well as my drivers license but ** refused to release the package to me unless I left her scan my license into her computer. Don’t you care about a persons privacy these days? There is no reason you need my date of birth and license number. They wouldn’t even release the package for Verizon Wireless who was the company that sent me the phone. Now Verizon lost a sale and a customer and so did FedEX.

Just this past Saturday I order $360 guitar amplifier off eBay ($330 +$30 sh).. The seller gave me an estimated time it should arrive from when he would ship it out (Wed or Thurs), which is fine. Monday comes and the seller ships it out and I get the tracking information later in the day and it tells me Wed November 20 - Towards the end of the day (kinda vague, but I look it up on my phone what the company means)..So, I took a whole day off (they needed a signature) because there was a past incident where I missed them by 15 minutes (I was at work) but I managed to be able to pick it up right before the station closed; I wasn't going to miss this time. I wait and wait, at around 3 pm I check the tracker on my phone again and now it says Delivery will be November 21 Towards the end of the day!?!

DO NOT USE THIS SERVICE; LOST TWO DAYS AND COST ME THOUSANDS. Been waiting 2 days on a ring I had resized. FedEx came by first day and did not knock or ring bell, but left card for re-delivery or sign off of package. As ring is expensive, I did not want to sign-off for package and have them leave it at the front door. I have a locking mail box and they could have just left it in the mailbox, but NO as the dumb policy states they need a signature and do not take special instructions for placement in mailbox. So on day two, I put a note on the door with the original sticker they left from day one at 7:45 AM. At 12:44, I get an email which said they tried to deliver again! That was **, I am 10' from the door and no one knocked or rang bell and no new note or removal of note I left.

I have never had a good experience with FedEx but this one is special. First, I receive notice signature is required for my package. Knowing I work all day, 8a-830p, I go online and set up to pick my package up from the FedEx center inside a local Walgreens. Minutes later, I get a call from FedEx explaining I can't pick up my package due to "shipper restrictions," and the only way is to have them call and lift it. Mind you, the shipper is SAMSUNG (huge electronics Corp). And by some miracle, I got Samsung to call FedEx. The poor Samsung rep told me he was having "an extremely difficult time" with the FedEx rep to work around the restrictions (even though FedEx's rep told me all I needed was Samsung to call). Samsung advised based on the FedEx rep that I could now go online and set a specific delivery time to ensure I would be available. Surprise, I go online and that is not an option.

After 2 years of getting a home delivery service for a food kit meal, it seems that FedEx has dropped the ball monumentally. Every order I have placed in the last 2 months has been a day or more late, food has been spoiled, boxes have been dismantled and put back together improperly, boxes that look like they were drop kicked from the door of the vehicle or worse missing in action.

I get packages delivered almost weekly. Ebay and Amazon are my credit card's best friends. Never have any issues with UPS and USPS. On the other hand, my experiences with FedEx have never been good. I live in an apartment complex. There are 8 separate buildings. Each one has a very large letter on it saying what building it is. My packages have been delivered to each building. I ordered brakes for my car. Not sure where they were delivered. Then this weekend, unfortunately my father-in-law unexpectedly passed away. I was having a package delivered and we weren't home. I had a door tag on the door. I checked the tracking and it was being delivered the next day. We had an appointment with the funeral home, but were home the rest of the day. At about 1:45 I got an email saying my package couldn't be delivered because I wasn't home. I checked the door and there was nothing. We were sitting 5 feet from the door.

The delivery person claimed "Customer not home". I was never more than 30' from front door. There was no tag on door stating a missed delivery. I got an email stating the above. And that I could wait till Monday for the next delivery or pick it up. It wouldn't be too bad except that the depot was in another town. So the next day I drove to the depot to get it, so I didn't waste another day waiting for you to show or not!

Take a look at the FED EX facebook page. Story after story, complaint after complaint about packages never showing up and FED EX offering only outright LIES in their defense. In my case, scheduled deliveries never show up but FED EX vigorously argues that delivery was attempted by no one was home. Lies. I have spoken with many of my neighbors who recite the same story. FED EX claims they tried to deliver the package but, strangely, no FED EX truck or delivery person is recorded on our property surveillance cameras. Then, we all discover that ALL our deliveries were attempted at exactly the same time. Hmmm...maybe FED EX has perfected time travel...too bad they a traveling backwards rather than forward. When one calls customer service all you can expect is an apology and a vague statement that the package is "on a truck for delivery".

FedEx shipped a package I purchased through Amazon. Other mailing services had not required signatures of packages of similar value. FedEx did. However, I was not present to sign for the package. They re-attempted to deliver a package to my apartment at 2:00pm Wednesday, Thursday, and Friday. Shocker, they didn't even make an attempt on Saturday. Big hints if I'm not home Tuesday at 2:00pm, I may not be there Wednesday.

Update on 11/17/2019: An update on my FedEx First AM delivery. FYI, the delivery was received on Saturday at 2:30 pm.Just to make clear, the FedEx delivery was in the Baltimore area. Since it was marked for Weekday delivery, we expected the pack to be delivered on Monday now and not Saturday afternoon. Because of this, I had to fly back home, and then fly back on Monday too complete the job. This mistake by FedEx has cost both companies at least $10,000 and most of all, cost medical patients proper medical diagnosis in the delay in treatment.

In the past year I have had many FedEx packages delivered. They never are on time, usually 2 to 4 days late. How do you run a business like this. Why even give delivery dates when they are NEVER even close. UPS is almost always on time.

I am writing this poor review owing to a recent experience. FedEx attempted to deliver a package requiring a signature to my home between 10am and 11am three days in a row during the week. Like most people, I am at work during the day. When I contacted FedEx to reschedule the delivery for later in the day, they wanted to charge me money to reschedule the delivery, and would not allow me to come to their facility to pick the package up myself. Eventually, the package was returned to the vendor and I received a refund excepting my shipping costs. In the future, I will not order anything from any company that utilizes FedEx for their deliveries. USPS or UPS for me from here forward!

1 out of 3 the drivers misplace our package and when you call the customer service to track your package they are rude and not very helpful. Also the drivers cruise the neighborhood above the speed limit.

Unfortunately FedEx is really late on almost all deliveries to my area. The drivers decide on their own to stop delivering and head back to the warehouse. I absolutely will never use fedex for anything shipping. All my packages are generally not expensive nor rushed but never delivered on the time the business indicates the date and time it's supposed to be delivered. More than 10 times and includes my wife's home business. Stay away from these guys... To the driver who wanted to complain about how hard his job is when he decides to turn and head home for the day from deliveries but has packages that he was told to deliver on time and does not...you people are the problem.

FedEx Express Lisbon Portugal is a horrible, unprofessional and a very slow service. Schedule a pick up and expect them to show up on the 2nd or 3rd day at best and delivery will be made in 2 to 3 weeks.

Updated on 11/14/2019: #FedEx, what is your main business profile? Selling coffee and sandwiches? Because definitely not delivering shipments. In 2 days you lost 2 packages for the same address. Am I the lucky one served by the worse service center in Braselton GA or this is standard quality level of whole fedex? Monday - false statement - attempted delivery. I was at home and nobody from fedex attempted anything on me address. Tuesday - delivered - where? Where did you deliver my package?! Wednesday - 2 days delivery expected with frozen food - tracking shows all day in a car. Finally not delivered. Can your drivers read maps? Or use gps? Or maybe just 'cast away' from the market with all this retarded service.

My job is selling parts. I always buy insurance for all my parts, but FedEx is not responsible for damages. It is better not to buy insurance because FedEx is not responsible. Only they say that there is not enough evidence, we always send some photos of the damage of the parts and also of the box. But they say we cannot do anything, it is better not to buy insurance because we are pulling our money to the garbage.

I will never use FedEx again! First of all they wanted $170 to send a letter less than 16g that only had 1 piece of paper in it to send from Canada to Jamaica which I did not do. I went to UPS (great service) who sent it for $80 ($90 cheaper then Fedex) and it arrived in two days. However the person who was sending the letter back to me used Fedex to send it back from Jamaica (at my expense which cost me $80. Dont know why they wanted $170 to send there but only $80 to return). Anyway they were shown a picture of the address they needed to send it to which was clearly printed and they couldn't even copy it right which made it not arrive when I needed it and messed up a very important appt with lawyers.

I live in Stafford Tx (a part of Houston). I had something being delivered that is very expensive. I paid for extra for 2 day shipping. Mind you, I am home 24 hours a day, 7 days a week. Very seldom do I leave my home and when I do it's the 1st day of the month. Anyway this delivery was 5 (FIVE) days late because the 2st time the driver was too ** lazy to get his ** out of the vehicle to get let in the gate which is right by the office... Mind you the office is like maybe 30 feet away. The next day his lazy ** did the SAME EXACT THING! Now I have to wait until Monday because he's too ** LAZY! I bet Monday his sorry pathetic ** does the same exact thing... because that's what lazy ** people do!

Today I waited all day for an important package that I paid a lot to be delivered. At the end of the day, I checked tracking (it was scheduled to be delivered today). The "driver" reported that there was security issue at my house and they would attempt another day. There was no security issues at my house, it is a very safe single home. No FedEx truck ever came to my house today. This happens all of the time with Fedex, it seems that they pick an excuse when they do not feel like delivering. I called customer service and the only thing they could do was "leave a note". Whatever that means. Fedex has always been known for poor service but it is getting worse. I order all of the time and UPS never seems to have problems, just FEDEX.

Extremely bad experience, honestly stay away from them, They lost 30% of my boxes in an international shipment, they only recovered a few of them during a period of 2 weeks and some are completely lost, they do not want to refund anything despite the insurance, unless I find a lawyer and sue them there is nothing that I can not, the woman in customer service FedEx International refuses to talk to me and the only thing that they say is the case is closed, stay away from them, I won't use them ever again for my business, I am sure any other provider is far better than Fedex International Shipping.

What is going on with FEDEX? A few weeks ago I had a delivery and the "driver" left my package at the end of my 800 Ft. driveway. Package stolen!~ Today, FEDEX driver called with a delivery I have scheduled, and wanted me to drive 9 miles to "pick up" my Item at Walgreens. What??? Wake up FedEx You will be losing customers.

I would classify FEDEX service as a simple SCAM. Let me explain: I accessed fedex.com and hired an international ship (Brazil to France). FEDEX tool "Fedex Ship Manager Lite" indicated dates and fares. I hired the most expensive delivery since documents were urgent. After only 2 (two) hours after paying and printing FEDEX tag the documents were deposited GolLog in Salvador Airport (Fedex representative). For my surprise, the date of arrival was then postponed in 2 days without ANY EXPLANATION. The delivery become simply useless to me. This is simply OUTRAGEOUS.

On behalf of our company I made an online purchase to be delivered to one of our remote employees. The FedEx delivery driver did make a delivery, but it was not the ordered item. It was simply a piece of cardboard with the shipping label! I called the store right away and they are sending another item with signature required. In the meantime, Fed Ex should investigate this. The shipping location has a long driveway at the end of a long deadend street, with cameras, a car in the driveway, and large barking dogs. No one tampered with the "package" after delivery.

We selected FedEx to ship a demonstration unit from France to our Company. The package was picked up on 10/14/19. On 10/21/19 - 1 week later - Fed-Ex advised us the customs paperwork was not complete. We took immediate action to rectify the situation, and the package was cleared by 10/24/19. The package has not moved in over a week. It is now 11/1/19 and nothing has happened.

Their tracking service is garbage. Then they tell you they can't update you on the status of the delivery. I Never have issues with UPS or Amazon deliveries. Fedex is garbage. You will do better with going with another company.

Monday, 10/28/2019 7:53 pm ELOY, AZ In transit. 9:51 am OZONA, TX In transit. Sunday, 10/27/2019 9:38 pm BATON ROUGE, LA In transit. 10:31 am ORLANDO, FL Departed FedEx location. Starts in FL., gets to TX., gets to Eloy, AZ. & GOES BACK TO TX. & now it's going BACK to AZ. Now do you see why legalizing ** wasn't such a good idea? This is the 5th time these ** have done this. GO DUMOCRAPS!!!!

I have a delivery pending for a heavy but within FedEx limits that required a signature, the first attempt was the drive walking up to the door (no package in hand) and sticking a "we missed you' door tag on the door and walking back to his truck and leaving (no knock or doorbell ring)- I know this because I have a camera recording our house front and saw it first hand. I called and complained (fell on deaf ears).

Updated on 11/01/2019: FedEx don’t seem to be taking my “missing” property seriously. This is my livelihood that they have spoken to me rudely about since 8th Oct. (It’s now Nov 1) They have consistently lied to me that it is being held in customs. Once again, I had to call to follow up despite being promised a callback from Scott. He said that Stansted haven’t come back to him about my missing property, so I just have to wait. He promised a callback, which they all do every call and never do.

I have been waiting for a package shipped out on from CA to IA for 1 1/2 wks and tracking says it will be another 2 days. That’s almost 2 weeks (10 business days). On the FedEx website it says ground packages take an average of 2 1/2 days. That’s ridiculously slow!!

My package was shipped priority, overnight was not delivered as promised on Saturday, 10/26. The driver marked it as "Delivered/left at front door". I was home all day... Even checked my security cameras to see that a FedEx truck never came near my home! This package is medication that I need. Guess this driver wanted to have a short day on Saturday. No recourse? The driver should be fired. **

FedEx is the worst, that's why I stick with UPS. FedEx strung us and 2 of my clients along for a week and the only thing they say is "I apologize". We were suppose to get a shipment that the shipper corrected. So we waited on Friday for the corrected shipment. We stayed on top of FedEx to make sure everything was corrected. Every time, we talked to someone they said the same thing. "It will be there Friday...." It's now Sunday. Well since I got a week's worth of apologies I tried to pay our freelancers with apologies... they said "** you, where's my MONEY". Who knew? I thought FedEx apologies were universal and we can pay our rent with it...

I bought something online from Walmart and they shipped it via Fedex. They showed my package to be,"from tracking lookup" to be on the truck & OUT FOR DELIVERY. Then I looked for them all day but they never showed up. So I tracked it again and got this message "Your Package Could Not Be Delivered Because The Address On Your Package Was Wrong." This is not the first time they've pulled this stunt. After Reading Several Other Reviews It Seems To Be Their Way Of Not Delivering Because They Just Flat Out Don't Want To. It was shipped as Next Day Delivery. Now my new expected delivery date is in three more days... I looked at my order receipt and it had my address just perfect. They ship to me from their Fedex facility in Chattanooga Tn.

This seems to be an ongoing issue with Fedex. I stayed home because I'm expecting a package to be delivered today. Something that I need to finally finish a home project. Was tracking the package almost every hour. At 3 pm it was still en route. At 3:32 “they attempted to deliver but customer not available, re-deliver next business day which will be 3 days from today. No Fedex truck came. I know because I have a ring video to prove it. Also, the package does not need signature, why not just leave it on my porch like they normally do, if they really came. Calling the customer service is a waste of time. The company where I bought the item called them and promised them the item will be re-deliver before the end of the day. It's already end of the day and still no package. You try to be understanding with these people as they do a lot of deliveries. But lying about something that never happened can be infuriating. Very frustrating!!

I have been tracking my package all day. The tracker told me at 1:01 PM Delivery exception Customer not available or business closed Bridgeport, PA. I have been in my building since 9 AM and it is currently 4:09 PM. At NO time did I see the door open or hear our extremely obnoxious doorbell ring. Also on my cameras that are outside, there was not a SINGLE FEDEX truck in view on any of the sides of the building. There is NO pin number to get into the building nor a buzzer. After speaking to a customer service rep, she told me to check for a door tag. I went to look, and there is not a single door tag on my door or the door next door.

FedEx Lost my package by delivering to the wrong address. Then they lied about it. At 3pm a representative called me saying the driver couldn't find my address. He never came up my driveway. When I looked at the order he closed it at 2:48pm, (before the representative called). Order said it was left at the front door. FedEx basically said it's lost and to call the sender so they can deal with it. Meanwhile I'm left without an urgent package that I needed yesterday.

Las Vegas Nevada. 2 day express envelope was not delivered for 2 consecutive days. Tracking showed no one home - that is a lie - and no door tag was left on the door. Called the national CS center and was assured that I would receive a call from the local office. Also a lie - no call. I had to drive 37 miles to pick up the envelope to prevent a return for non acceptance.

Constantly lie about having attempted a delivery but they obviously haven't as I check my cameras. I read online that they lie and mark a package as attempted delivery so that their metrics don't penalize them. Well, horrible experience for me the customer...

I called customer service four times to request an address change on a package. After four calls, I asked to speak to someone in the US. They would not transfer me. I tried calling the number listed online for the local facility where my package was returned to. It was a 800 number which put me back to the same off shore call center. Finally I was transferred to the FedEx customer advocacy office. They assured me the address has been changed. I asked to take to the facility where my package was being held and she actually transferred me and I spoke to man there. He assured me I would get my package tomorrow. If I don’t I will be writing another review.

I placed an order for an item online and followed tracking so I could be home to receive package. Driver reported that he delivered product with never coming to my place. Talked to a customer rep and they said they would look into it and I would be contacted by 5:30. Contacted them back at 6:30. Had to go through whole process again. Was told it was after hours (I'm assuming this is why I was told to wait) and was told I would be contacted next morning with contact. I can only speculate why driver signed off package and why FedEx doesn't want to respond but I would not recommend shipping through them if you have the choice.

Your website gave two different dates as to when the envelope would arrive. YOu probably won't make the third one either. And to top it off I have to try and discuss the issues with an El Salvador person that has very little ability to articulate herself in English and clearly has been ordered to only read prepared answers off the screen - over and over. I will be going with the regular mail from now on - as you're incompetent and unreliable, not to mention very expensive by comparison.

If I could, I would love to give Fedex Ground a negative score. This is a similar store to some of the others. I ordered something heavy online and was told the company uses Fedex. I have experiences with every other carrier company (Amazon, UPS, Plurator, Canada Post), but not Fedex. Now I understand why other prefer everyone else BUT FEDEX. I was first notified that my package on Oct 17, 2019. Missed them. They said they'll try again on Friday the 18th. I was home the entire day waiting for them. The driver claimed to have showed up and press the door bell and somehow missed me. What? They'll they try again on Monday the 21st. The driver said no one was home again. In fact, I was working from home. Phoned in and complained. The call center said they'll attempt again on the wed the 23rd. No show and got the email saying they'll reschedule for the 24th.

@FedEx Corporate (Headquarters). I ordered a large item for my home and it was shipped FedEx ground on 10/17/19. It was supposed to be delivered 10/19 but wasn't. On the morning of 10/21, I saw the FedEx truck outside my house, got up to go to the door and before I could open it, the driver drove away. I called FedEx after that, gave them my cell phone number, then called again yesterday also. The tracking keeps saying Incorrect street address. It is a new address but UPS, USPS, Amazon all deliver here no problem.

I choose to ship FedEx at a premium over UPS because of their better estimated shipment time. This is a lie. They will put whatever number they need to beat the competition nor does that actually reflect on actual delivery times. They took two extra days to deliver than they estimated (Which I was better off shipping with UPS for a cheaper rate and an actual better delivery time) due to the package traveling a total of 6 miles per day from one sorting center to the next. Completely unacceptable. I felt lied to as well as ripped off since I wouldn't even used their service in the first place if it wasn't for their bogus delivery estimation.

Second time in 6 months that I had package shipped via FedEx. Both times they claimed to attempt delivery. Both times I was here with door open and no one showed/no door tag. I'm beginning to hate FedEx.

This is ARC Claims, we have reported your claim # ** and the adjuster Lynne ** is assigned. His/her email address is **, phone number is ** and efax number is 856-295-8178. Login to portal and update claim details. The above is the contact information for the claims number and the adjuster that we were assigned to. We were instructed to obtain an estimate of what it would take to resolve the issue of complaint. The day of the incident this is what occurred. We were in receipt of a delivery to our home. The FedEx delivery truck drove onto our driveway in making the delivery. After the truck completed the delivery there was an oily substance that had leaked from the delivery truck. We submitted photos of the leak that damaged our property along with the requested estimate of repairs.

I went to FedEx location to send a package by ground. The manager of the store was the one that did my transaction and he failed to let me know the different options (request signature for example) they have for shipping. I shipped original documents. The package was lost. I called them immediately and they said they'd open an investigation and that they would call me back. I would always call them, sometimes they said they'd call me and they never did.

I've had multiple (more than 6) packages sent to me at work and at home and not one has been on time even when paying for 2 day shipping. Their tracking system will say delivery date and then be pushed back every day until they actually decide to try and deliver the package. I have emailed FedEx directly multiple times and always get the same exact computer generated email stating that "the date on the tracking website is the latest possible day that the delivery will be there". But still that date gets pushed back at least twice on every delivery.

I ordered a car part online and it was to be delivered by FedEx. My package has been on a truck riding around with a driver all day that can't be identified by the COMPANY he/she works for then no one seems to know when it will be delivered. I've called every HR on the HR and can't get not one straight answer. Meanwhile I'm missing a day of work waiting for this driver to show up. SAD. I would have rather my package be delivered by an homing pigeon than a FedEx driver.

I ordered an expensive, heavy and fragile product from a company that didn't allow me to select a service and they chose FedEx. The package required a signature so I had to be at home for the delivery but each day they tried to deliver, I was at work. The slip on the door said you could manage your delivery online so I tried that and it involved setting up an account that required sending you a piece of mail to verify your address, another 3-5 days. So I couldn't schedule a delivery that was convenient for me. I then tried to set up a hold at one of their facilities to pick up the package - because I have to work - and the local office wouldn't accept it so it had to go to the city, a long drive. All in all a terrible service. I will, in the future, check with companies I purchase from to ensure they don't use FedEx and shop elsewhere if need be.

I wish I could give less stars. I showed up at the store opening time, there were already 4 cars waiting. 30 minutes later no one showed up to open the store. I called customer service and they said they could send someone to my house to pick up my package....4 DAYS LATER! She said that since it was FEDEX ground, it was essentially a complimentary service and I should be lucky they were willing to come out anytime. I reminded her that I was AT HER STORE but could not send the package when the store should have been opened!

I ordered a package & I didn’t get the choice of shipping companies. I paid extra for a 2 day delivery to find out I would maybe get a call on the 3rd day. The agent on the phone read from a script. Lied to me about weather in an area my package didn’t ship nor connect with. When I checked them on the weather he said, "Ummmm let me just set up a call back for you tomorrow". He refused to respond when I called him out on his lie. Now I’m left with a possible call tomorrow to inform me of why my package is 3 days late. I will never use a company that ships with FedEx again.

Fedex was 2 days late and then delivered my package to “who knows where”!, 100 dollars worth of frozen italian beef GONE!, their pathetic “support” line took 20 minutes to get a person on the line and all they would do is open an investigation. UPS has sent the driver back when this happened with them. Do yourself a favor and use anyone except fedex.

Of the 3 major carriers, FedEx is the worst. No customer support, late deliveries, delivery exceptions with no explanation or reason. I live in a rural area and yet never have an issue with UPS or USPS. They're both very reliable and in the last 6 months, I have not had a single delay receiving a package from either. FedEx, on the other hand, has been at least 2 days late on 3 separate occasions in less than a month. 2 of these deliveries were perishable goods (meal kits) that arrived so late that the ice packs had melted and the food inside was hot, spoiled and beginning to rot.

Over last month I happened to use FedEx Canada service 3 times. And they managed to screw it up 3 out of 3. The first one. I bought a pair of running shoes and expected to get it delivered by October 1st. This is what FedEx showed on their website. Until October 2nd, then it changed to pending... After contacting the seller multiple times, I finally got parcel delivered by Canada Post in a week. The second purchase was 2 chairs. This time FedEx called 2 days after estimated delivery date, and said they are finally ready to give it to me the same day. Or any other working day, 9 till 4 .Of course, they don't deliver on weekends. I ended up picking it myself from their centre.

I shipped 13 boxes at to a domestic address and one box was never delivered. All means of contacting customer support for FEDEX got me nothing but dead-ends and stonewalling. Customer support keeps telling me my FEDEX shipping number shows my box was delivered to a bogus address in December of 2017 when I had shipped the box in August of 2019. They then told me the tracking number is a recycled number, but still have no idea where my package might be. They keep suggesting I file a claim, but when a claim was filed, they denied the claim using the old recycled tracking number information, saying the time limit to file a claim had expired because they were still using old information from the recycled tracking number.

FedEx delivery drivers have proved to be careless and lazy in their care and prudence in leaving packages at my apartment building. They can't seem to follow simple directions and avoid any inconvenience of making sure that the delivery is at the correct location. In the past two days alone they left two heavy packages first where no one would see them and second not where they needed to be in spite of the fact that there were two men that came out of the truck who looked like they could have easily carried the large boxes to the correct location up a flight of stairs. If I didn't have some vigilant neighbors who found the large, heavy items by accident and were helpful in carrying up the stairs for us I don't know what I would have done. These same neighbors, by the way, have had a number of packages left at the wrong apartment almost having lost most of their Christmas to a somewhat shady character.

My mother died on September 13th this year. My family and I drove from ATL to MN to handle her affairs and ship very important items that she left for her grandchildren and me home. We chose FedEx because we believed that our items would be in safe hands. We paid 600.00 to ship all of the items many of which were priceless and sentimental. When the items arrived in ATL, EVERYTHING was broken. Literally every item that we shipped was damaged or destroyed. I called to complain and the customer service agent was cold and nonchalant. We sent over pics of the items and never received a followup call. We received a check for 333.00 a few days later. This check didn't even cover our shipping costs let alone make up for all of the memories of my mother that were destroyed. I have NEVER been so upset or disappointed by a company in my life. I will never use FedEx again and I will tell everyone that I know to do the same. Terrible.

There was a courier shipped from Kolkata on 10th of October and I was supposed to receive it within two business days in Mumbai but it’s already been five business days and I haven’t received the courier yet. I even spoke to the customer service and I have been getting same response that I will receive it the next day. This is so unprofessional. It’s seriously a horrible service and experience from FedEx and I really am fed up because of the delay.

This is at least the second time that I have had a credit card hacked with my card servicer using FedEx to send me a new one, which FedEx has lost or mis-delivered. To make matters worse they have an automated system that makes it nearly impossible to get to a person, because it keeps telling me that my package has already been delivered. With the frequency of this occurence, they should have a prompt that says, "No! Wrong! My package was NOT delivered to ME!"

The delivery was scheduled on Saturday. I was at home, waiting for the package, and then suddenly a delivery exception showed up in the travel history, claiming that I was not at home. But I WAS AT HOME THE WHOLE DAY AND DID NOT SEE ANY delivery attempt from FedEx. They claimed that the only option is to "re-attempt" a delivery on Tuesday, and there is no other options for me to complain. I want the package ASAP but it seems that FedEx is skilled in using delivery exception as an excuse for not delivering the package. To be honest, I suspect if they will "attempt" a delivery on Tuesday. (Today is Sunday).

I made a purchase through Dell and they used FedEx as a service. Starting this Monday, I received a notification that there was an attempt and I admittedly said I must have missed it because I fell asleep twelve minutes before the notification. I work night shift by the way. So I waited up Tuesday and stayed in the living room waiting for their attempt and once again received no doorbell ring or call. I know I couldn't have missed them.

On 3rd Oct 2019 we had couriered a valuable item of one of my client from FedEx Kalitala Road to Tegharia (intercity courier). In our receipt ** they had clearly mentioned that it will be delivered on the 5th Oct 2019 on a PRIORITY OVERNIGHT basis but unfortunately it has not been delivered till now and no status have been updated or shared with us. From 5th Oct till today we have called FedEx customer care and have spoken to a minimum of 10 executives, supervisors and managers who have yet not given us a concrete answer as to where our courier is currently or the delivery person's number.

This has to be the best experience I have ever had, ordered 11 heavy boxes. The two gentlemen Eric and Matt impressed me to the next level. They were very pleasant. They carried all the boxes up 3 flights of stairs with a smile poring sweat and all. Not to mention it was so fast. Came a week earlier than anticipated.

The CS people are like robots. They only repeat what the website tells them and this is information I can already see. There are so many times I needed assistance and have been let down by FedEx. I get constant issues when I try to use my own broker to clear shipments so then I use FedEx brokers so I can have less hassles using an non-FedEx broker, however, when I need assistance trying to find a HS code, they refuse and instead give me a incorrect government website to look it up myself. I even asked if I could be directed to speak with a broker, the CS rep refused by repeating the wrong website and ignoring me request completely. At least FedEx is consistent in their non-caring, terrible service. I will definitely be looking for a more reliable carrier/brokerage service in the future.

FedEx left a package of sheet music on my front step on a day with heavy rain. They could have placed it vertically against the door under the awning, where it would have remained dry, but they left it directly out in the open. So, the box is soggy and all the sheet music inside is damp and wavy. I called customer service and was told it will take 3-5 days to investigate this matter. What a waste of time! They are incompetent! The driver should be fired!

I used the online FedEx chat to complain about a package that should have arrived last week, but tracking says it will be another week. Tracking shows it is literally less than two hours away, but will take another week. I explained this to the online chat-rep, who ended the conversation. Same thing happened with the second person I talked to. This is unacceptable and ridiculous.

Any other company will deliver packages when they receive them, not Fed-Ex. they will hold packages for days before delivering them. I (and many others) find this unacceptable. They need to keep the package moving to destination, do not leave it sitting in a truck or warehouse for days.

Bought a product and they shipped FedEx. A huge 6 foot by 4.5 foot package was shipped but never arrived. Claimed to have delivered on Aug 27th at 10 am. I was home all day. Nothing delivered or attempted to be delivered and I had clear view of driveway, porch & front door all day! I phoned FedEx asking them to ask driver where he delivered this huge heavy package. If it was delivered to a neighbor by accident and the neighbor kept it, I wanted to know. FedEx told me that they could not give me that info "for security reasons"!!!!! Talked to supervisor who said they would look into it and was given a claim #. Nothing happened in a month! Ten email attempts and only got form email responses that addressed NOTHING I asked about but repeated lie of delivery story. Told me "case closed".

Today we were eagerly awaiting our couch to be delivered. After being given false update from FedEx that it would be delivered early on Thursday, we patiently waited until Friday the scheduled delivery date to receive the package. There was no signature needed, and nothing at all specified needing to be home to receive the package. After running a quick errand, I received a notification the package was attempted to be delivered but since nobody was home they took it back. I immediately called customer service and the nice gentleman contacted the driver so he could come that same day to deliver again since we would be home. Again, nothing specified needing to be home for this package to get delivered, and we have received many FedEx packages simply left at our door previously. The customer service rep even added a note for the driver, so specifically instruct him to leave it at the door.

Delivery driver bullied a disabled customer into tears and panic. Refused to help her with her package, and took more time denigrating her than it would have taken to help her get the package inside her door. The sad thing is she had called the station the day before to ensure she'd have help with the package. Station assured her it would all be ok. It wasn't. The driver purposely spent more time running rough shot over her disability and her feelings than it would have taken to just help her. Unbelievable.

I have received around 15 emails telling me when to expect delivery, that delivery was attempted (it wasn’t) & I have now wasted a whole day waiting for a delivery that was promised by 18:00 on 04/10/19 along with lots more emails confirming this. Nothing has been delivered. Their tracking service is appalling. All the links take me to a North American site. Avoid this company unless you want to waste days of your life.

Had the worst experience with FedEx. A package was supposed to be delivered to my business on Wednesday with some parts I needed for a project we are working on Friday for a client, but instead showed up at my office on Thursday when I wasn’t there. I Contacted their customer service within the hour, trying to get them to hold it in their distribution center in Myrtle Beach for me to pick it up. I was told that the shipper has to give permission. After getting the shipper to call them and give that permission, FedEx representative informed me that the package was back at their distribution center in Florence, which is another town over an hour drive from me, and that I can drive there to pick it up or wait till the following day to receive it! I left instructions for the driver to drop off the package early in the morning between 8 am-10 am.

FedEx drivers here are among the worst. Some just leave packages right inside the gate where someone can just reach from the sidewalk. That's if you're lucky enough to get it inside. They are great for making flying projectiles out of your packages. No matter if it's labeled handle with care they stand outside the fence and fling it over the fence to land on lawn, bushes sidewalk. One even made it to the roof. But what sent me over the edge was the latest driver refuses to latch the front gate. He just walks through and out again not bothering to close it. I have a small dog and if I open the front door he has a straight line to run out into the street. Why do people have gates..just for decoration? Totally unacceptable and irresponsible behavior.

First, it took 5 days for FedEx to pick up the package. THEN it was in Chicago, left Chicago, went back to Chicago, now has left Chicago AGAIN. Not the first time for this to happen. I took nearly 3 weeks to get a package from Houston. In Houston, to Fort Worth, to Dallas, to Fort Worth, to Houston, etc.... Wish every company would switch to UPS or USPS. USPS has improved and even delivered the last package on a Sunday!

I ordered a package and the delivery date was for the 3rd of October. The package got to my area the 27th of September. They just keep bouncing the package around and not doing the delivery. Unlike UPS which deliver my packages way faster. The package is within minutes of my house and they keep moving it to other locations within the same area instead of making the delivery. The also keep moving the delivery date to a later day. So far they done it twice. What a waste of time and money. Never using FedEx again.

Horrible service, I was expecting a delivery and when I got an email stating it was delivered I called customer service. The first two people told me it was delivered to my address, were extremely rude and told me to check behind bushes for the package. The third person told me there was a mistake and my package would be delivered the following day. The next night I call again and the fourth person told me the package was delivered and signed for the day before.

My last two experiences with FexEx have left me wanting. First, I paid some $200 to courier a package overnight and it finally arrived a week later. Seems FedEx passed my package off to Canada Post and didn't deliver it at all. My second experience is recent. I paid almost $300 to courier a package to the States. Again it was overnight. That was five days ago and it still has not been delivered. My advice is, don't use this company. I know I won't use them again.

Delivered my chemotherapy medicine to the wrong address. Nobody from customer service was helpful. Excuse after excuse. They asked me to go look for it and call them back if I found it All because a delivery driver wasn't paying attention.

I never go out of my way to write reviews, but this time it warrants writing one. I ordered a 25-pound bag of cat food about a week ago. As a first time customer, I did not know that I needed to indicate my buzzer number on "Address Line #2". I have never had any issues with deliveries in my building where I have not listed my buzzer number.

I have a problem with Fedex non-delivery. I ordered a Canon printer which was due to arrive Thursday, Sept 26. I never got any notice of a change of delivery date from Fedex. They made 2 deliveries (Sept 22 and 24) without notifying me of the schedule delivery change. I had no way of knowing about these first 2 attempts because they did not leave a sticker either time. I got a sticker notification on Tuesday, telling me that this was a third attempt for delivery...but how would I know since there was no sticker the first two times. I described the problem to customer service at Fedex and they said they would make a delivery on Wednesday because of the problem I described. The Fedex truck never came.

The FedEx is of no use, never use FedEx for any shipment. Worst means worst ever in my life, they have the worst customer service who never respond for any mails, the shipment details are unknown, they think we are shipping things to keep it in their warehouse.

I have emailed customer service 3 times in 3 days and no response yet. My question is very easy…. I just want my packages delivered to my door and not left at the leasing office in my apartments. The drivers just need to do their job they are paid for, that's it. I am recently disabled, cannot drive and use a walker. I cannot get my packages, even if I wanted to. I have to wait up to a week to find someone to inconvenience and that is available that can come over and get my packages for me. I sent this same request to UPS and they responded by email that very same day and also had someone call me. Packages will now be delivered to my door, like they should. I encourage everyone to use UPS and forget FedEx.

FedEx is officially the worst company if you want your packages to be delivered. There’s a gate outside my condo, to which every other company can get in, except FedEx. Several times they left me a note at the gate with instructions for how I can pick up the package myself. Spoiler alert, this doesn’t work either. Yesterday I wasted a trip to a relatively far location (promptly following the instructions). Today, when they were again “unable” to deliver my package, I wasted a phone call to Fedex customer service, because it turns out I have to contact the shipper and have them contact FedEx back so that I can have the package available for pick up at a closer location. As I’m writing this review, I still don’t know what’s going on with the package that I paid a lot of money for, all I know is that there was no issue for my money to leave my bank account, but a lot of issues for my things to be delivered to my house.

I ordered a phone from Best Buy and opted to have it delivered. I received emails that it will be delivered on specific day. I was tracking my package over at FEDEX website and it says that it will be delivered on that day with a text alert that was confirming the delivery. No delivery and the website still says the same thing, this was going for a good 5 days posting wrong information about delivery and nobody from their end even reached out about the delay. It was confirmed to me by Best Buy that the package was picked up by FEDEX and when I called the customer service, they told me that they don't have the package yet. Finally, they delivered it and just left a tag at the call box of the apartment and did not go in to my apartment.

I checked the online tracking and it showed it would be delivered the following Monday. I called to confirm and was told that that information was incorrect that it would be Tuesday so I went to work and when I get home, I find another door tag. The note was still on my door to contact neighbor. I took time off Tuesday for the delivery and they didn’t show up. I called again and was told it would definitely be delivered by 11 AM Wednesday so I took off yet another day. Guess what? No delivery and when I called they said it was changed to Thursday. They are completely incompetent and not only am I out the 2 days from work without pay but the cost of the items and their delivery charges. DO NOT USE FEDEX. They are horrible.

They keep telling me different dates receiving my package, so I stay home but they don’t show up! I’ve to have WASTED DAYS waiting for them. Their “email alert” service isn’t reliable either. Every time I call customer service they reassures me with lies. I wouldn’t recommend this company to anyone!

I paid extra for 3 day delivery from a "hunting" company to have an item in time. A signature was not required for this delivery. Driver, for whatever reason, decided to NOT leave the package since we were not home. FedEx representative confirmed that the package should have been left at the door and could not explain the drivers actions. Driver typed in that he would try to deliver again the next day. We work! We are not home around 11am on week days...and that won't change for the next day either. Hence, I did not have the package.

I missed a delivery attempt (signature required)on Fri at 9:30am, received message from FedEx saying next delivery attempt would be the next day which was Sat. I chatted with cs rep and asked if I could pick up package at FedEx location, they said my packaged is not eligible for pick up but another delivery attempt will be made on Sat. So I stayed home all day Sat waiting for package but delivery was not made. Delivery attempt was made Mon 9:00am. Of course I was not home again since I have a M-F 7-5 job. I received another message from FedEx saying delivery attempt would be made Tues but the time of delivery is never given. I talked with CS rep. They said I could pick up the package at a FedEx location. They gave me the address so now I have to drive 40 miles to pick up my package. I am so frustrated!!

⭐️⭐️⭐️⭐️⭐️⭐️⭐️ I’m giving 7 stars out of 5 stars. I would like to convey my utmost appreciation to FedEx team that handled my package professionally (Tracking id: **). My sender (Arun ** from ASPARTS) initially had a major delivery issue with DTDC Cochin branch. Poor guy, after much hassling with DTDC Cochin, he finally managed to secure and reroute the parcel via FedEx Cochin. Million thanks to my sender (Arun **), he’s very professional and responsible in handling the matter. He assured me that by hook or crook I will receive the painting and as assured I received it. Thanks Arun ** from ASPARTS!

Our mini-fridge was delivered 2 houses down to the wrong address. We do a lot of on-line shopping and don't have this issue with other delivery companies. There are only 4 houses in our court and all are clearly marked with the address, both on the house and the mailbox. If this just happened once, we just overlook it and move on. 2 times it's getting annoying. 3 times is sheer incompetence. This is the 4th time FedEx has delivered our items to the wrong address. Going forward I will inquire what delivery service a vendor uses, and if it's FedEx I'll choose another vendor or product, just so I don't have to go up and down the street looking for my products.

I was promised a quick ship date with no signing for my package containing a birthday present and paid a lot for this. Despite customer service saying that there is no need for a signature (after I received a no delivery email), there was a “sorry we missed you, please sign” note on the door. They then told me they would try redelivering after 6pm, when I knew someone would be home, and they later claimed they tried delivering at 4. I’ve had good experiences with people working at the stores but very little success with things actually getting delivered when they are promised, despite the cost.

Third time FEDEX ground said they tried to deliver a package and said no one was here. I was here and have 24 hr video on front door guess what no fedex truck stopped. One drove by at 30 mph over 3 hrs before they said they delivered but that was it.

I am very displeased with the service I received from Fed Ex. You guys came to my new apartment and decided I didn't live there when I know I just moved there. You guys then proceed to change my delivery address to an old address I don't live at anymore. Then you push my delivery date back from Tuesday to Wednesday and no one can explain to me why this happened. Now, I have to drive out of my way to go and personally pick up my book. I am very displeased and will NEVER use you guys again.

Shipping costs $20 and I tried to let FedEx know that I wouldn't be home until after 3:00. Also, through the automated service, I tried to find out where to pick up my package if they held if for me. I called at least 3 times, downloaded and used the app, and wrote the deliverer a note and taped it to the front door. Very automated, and they forgot they were a service. I won't use the company again because of the delivery problems. I had to take part of a day off from work to get my package.

Hi! I want to leave a review about employees Mary and Hannah at the Deming Way facility. These two employees are sincerely the best over the counter print service people I have ever worked with. They both knew what I was trying to accomplish with my order of oversized prints, and even were able and knowledgeable enough to suggest better prints that would satisfy what I was trying to accomplish. You need to give them a raise! OR at least a commendation for excellent customer service! Thanks! Paul **

Poor Customer service. They have lost my package. I sent an email and call 3 times. However, nobody is able to provide me any answer. I expected them to make more research or at least to give me a refund. I don't recommend this company.

I have recently had yet another horrible experience with FedEx near the Shoreline in Connecticut. This experience was enough to now lead me to inquire if a company is using FedEx. If the answer is yes, and no other shipper option is available I will be taking my business elsewhere. I recently ordered a headboard from Wayfair.com. I attempted to have the item delivered to an authorized drop location (because having a full time job kind of prevents you from being home from 9-5.) The item was too large to accepted at the location and was refused. Fine. Not a problem. But let me tell you what was the problem. Customer Service representatives that are stationed in Guatemala.

Order was shipped from KY. (I live in Chicago, IL.) Order was sent to Ohio, then sent to Wisconsin, now showing in transit to Indiana. I was notified expected delivery date of 9/10 then 9/12. It is 9/13 right now and have no idea when I can expect this package or why they are shipping it to states all around Illinois but can’t seem to be able to deliver to the state of Illinois even though this package has had to pass through this state twice so far.

Was expecting a package from FedEx on 9.12.19. According to the tracking information it was delivered and left by the door at 9:24am. When I got home the package was not by either door. I happened to notice something by my front gate. The package was laying in a mud puddle right inside my yard. The driver was too busy/lazy to open the gate and walk 10 feet to my front door. Instead he apparently threw it over the fence and left. It had been raining, and then rained all day, so my package sat in muddy water all day. When I opened it water poured out of the bag. I did call FedEx to complain and the customer service rep was wonderful (very apologetic & sounded appalled by what happened). I know the drivers are busy but there is no excuse for this.

FedEx routinely makes mistakes and expects the customer to just accept it and settle for a pick the next day. They are NOT reliable and their customer service is atrocious. They have had the wrong address, make you wait forever to speak to customer service, just to be told they cannot help you.

They suck! Trust me, if you need your package to be delivered right don't ever choose FedEx. My 110 pounds package came back to me as a 10 pound package and all that they agree to pay, out of the 900$ that I claimed for, was a 190$. And they have been paying me for it for months now. Every time they have some reason. They send the check and then void it and you just keep calling them over and over again. Never in my life will I be choosing FedEx!

There has been no change since my last review of this company, thankfully I don't receive a lot of packages from them, but the ones that I'm unlucky to have shipped by FedEx is still the same, they're terrible.

I would give FedEx zero stars if that were an option. I sent a package from a store that uses FedEx, UPS, etc. Half of the items arrived broken. I filed an online claim with FedEx, only to be told that I can't be the one filing the claim since I sent it through a rep store. I contacted the store, who filed the claim. It was also denied for "insufficient packaging", which is inaccurate since the items were in cutout foam as well as bubble wrap. Also, FedEx never even contacted me to get information on the package. I called FedEx to discuss the claim, since there was $100 insurance on the package, and was told that they would not speak with me since It was shipped through a rep store. Even though it was my package, my money and my insurance claim, I was told I was not the customer, the rep store was. This is the most outrageous things I've ever heard! FEDEX IS SCAMMING CUSTOMERS WITH THIS 'POLICY'. DO NOT USE FEDEX!!!!

Never use them to ship anything remotely fragile. They don't care properly for packages. Watched their driver deliberately drop my TV box, marked with about 10 fragile stickers, outside of his truck then shove it against the vehicle like freaking Ace Ventura. They deliberately make the filing for damages claims extremely complex so as to deter people to actually try and file a claim. What's the point in paying extra to add value to my shipment if none of that matters when I'm reporting the damages your negligent drivers caused? Never use FedEx to ship something you value.

Says it's delivered. Yet It never arrived. Neighbors never seen it. No on hold for more than 35 min.. still waiting. All last year I would receive packages from a neighbor from 3 houses down. YES, I even checked there. l Not cool to lose a 200$ item I have been waiting for. Customer care is a F-.

I had 2 incidents this month the first was when FedEx took it upon themselves to correct my address. It ended up 2 streets away, thankfully the lady brought it to me. Now I am waiting on a package that should of been delivered on Sept. 5, but they said that it could not be delivered. I offered to go to the distribution center to pick it up myself, but they said no. At this point it has been on the truck for over a week and the driver has had multiple chances to deliver this package. It is a gift for a shower.

I made a purchase from PA. It was to be delivered to my brother in North Palm Beach FL. It got to WPB FL & they sent it to NJ. & back to PA then to TN & North Carolina. Finally it was delivered. They have incompetent people working for them. Every time I called I got lies except one time. I pray that I NEVER have to deal with FEDEX again. I will find a company that uses USPS or UPS.

If I could I would give a zero star. I have had items delivered on 3 different accessions from FedEx. They just can’t deliver the package right. They have done everything from leaving it by the road to putting it in the bushes & delivering it to other neighbors. It’s not even at the correct address. These were expensive items dropped off by the road or put in the bushes. Seriously if I did my job like their delivery driver, I wouldn’t be in business now. I wouldn’t let Fedex deliver crap for me if I had anything to do with the carrier. I’m going to see if I can find a way around products that I order from now on to make sure they don’t use Fedex. It does no good to complain to them either.

Can't believe there is a no star option. FedEx is terrible. Used to overnight perishable goods needed for BBQ in morning, and they lied on their status all day long. It is 10:50 PM and the automated thing still says it will be delivered today. Also says it's in Memphis Tenn. Apparently the overnight route from Kansas City to Michigan is through Tennessee. Talked to an female named Oliver at 9:15 and she plain out lied to us that it was still scheduled for today, stated she created a past delivery time case and that we would be contacted within the hour with an update. That never happened. Talked to another rep when we called an hour and half later. He was at least honest with us and said that Oliver lied and that there would be no call back tonight and no package delivery. I will use what time I have left on this earth to trash FedEx every chance I get.

I ordered a couple dresses for my son's wedding. Each were shipped differently UPS, USPS and FedEx. I received the first one from UPS within 5 business days. The second one USPS within 6 business days. The last one promised by FEDEX the day before the wedding which was 9 business days later. Well I received an alert that the delivery was going to be delayed unfortunately til after the wedding. Unbelievable I tried calling customer service to see if I could pick it up if I could pay it to have it delivered to which I was told no. I then said to them, "What you are telling me is that I should not use FEDEX for shipping, I should use UPS." They did not say no!! I will be contacting all the businesses I do online shopping with to let them know of the issues!!

Ordered a package, Priority overnight. I guess that's when the FEDEX SHUFFLE started. I felt like I was lied to all the way through the tracking process. Package was mis-delivered. Called customer service. I was told there was a tracer put on the package and someone would call me by 5:30. So at 5:45 I had to call FedEx. I was told by Alajondro someone was on their way to get the package and it would arrive the next day. THAT WAS A LIE! After some more calls... The package was retrieved the day they said it would be delivered. Then I was told it was on a plane going to the local sort. Why would it be on a plane for a two hour drive from the Memphis area. FEDEX MAJOR overnight package handling facility.

I often have many online orders come through the mail. They always on time, from other service providers. Sometimes my shipments come early, which is a plus. This time, my item estimate to be delivered on Wednesday, but my item is already in my town, Sunday. Monday is holiday, so I understand that's there no delivery on that day. On Tuesday, I check again on my item status, it say my item is on FedEx vehicle and being delivered. I have waited all day, I then check again. It say shipment not due for delivery. Would it kill the driver to deliver 1 day early? FedEx should never inform customers that their shipments will arrive early. So therefore, customers don't have to wait all day, then nothing come.

Received an email from FedEx: "package arriving Saturday between 8 AM and 8 OM, signature requires". Tried to track package - no data available. Called Fedex Sat. PM after staying home all day; no data available. Informed a supervisor would call me with information. No call. Called Sunday. No information, no call back. Tuesday - Signed in to Fedex account and used advanced search. Showed package was damaged, and would be re-delivered Wed., signature required. Called Fedex (Tuesday) - informed package was damaged and returned to sender. No delivery information.

I will NEVER order anything ever again, that has to be shipped FedEx. Never. If I was able to leave them zero stars, I would have because I don't believe they are even worthy of the one star. I ordered a phone on 8/23, paid for overnight shipping. This was a Friday afternoon and I knew that since it was after 12pm, that the order likely wouldn't be processed until Monday, resulting in delivery being Tuesday. That was fine with me. On 8/24 I received an e-mail that my package was picked up by FedEx, with a tracking number. By that evening shipping information became available stating delivery would be by 8 pm on 8/26 (Monday). I was very pleased by this!

Package was dropped off on a Saturday for priority overnight delivery by Tuesday at 10:30 am. It sat at the FedEx origin office until Monday night and then in Memphis all day and night Tuesday. Finally delivered on Wednesday morning - one day late.

Package never arrived. Online, showed it shipped and made it to my city, but delivery had, "no set date" and was "pending" for months. Called customer service and they said the package was "undeliverable" and was returned to shipper. They weren't able to tell me why it was "undeliverable" and had failed to update its status online FOR MONTHS. Weren't willing to investigate further, explain more, or even apologize. Then when I called the shipper, they said they had never received the package back. Hmm. Shady followed by poor customer service.

FedEx is a joke. Original delivery was scheduled for Friday, Aug 30. Signature was required so I took the day off work. Then, at the last minute delivery was changed to Saturday Aug 31 between 2:15 & 5:15pm. (No reason given). I couldn’t afford to take another entire day off work, so, I made arrangements to to be home during the time their automated system stated it would be delivered.. They delivered at 1:11pm, left a note that would reattempt a delivery on WEDNESDAY—4 Days later. I called and was told they are closed Sunday, Monday, & Tuesday.

I was always impressed by Fedex’s success record and efficiency in delivering packages where they needed to go and on schedule. Clearly, it was a well-oiled precision machine. I have now seen a different side of Fedex—what happens when you throw in a monkey wrench. Quite simply, it can’t handle it. The service collapses and everything done by each and every player along the way is wrong. I also experienced a serious lack of integrity among the supervisory personnel when the matter was escalated. In summary, when Fedex is asked to do something outside its normal activity it turns into one of the worst-performing companies in the world.

I had poor experience with the delivery of the order. Delivering living trees from the southern state, they left the tree without water, light and air for four days in the truck. 68 miles were left to the addressee, but they left it for 4 days in inappropriate conditions. Previous order delivered with a small fruit tree 4 days earlier. There is definitely no responsibility, quality and understanding of the work performed. Live trees are very important to deliver on time as they can die. Improve your service!

I had some trouble with the delivery of a package, because I wasn't home. I understand that's my responsibility. But I was in a rush because I needed to travel abroad so I called customer service. The response I got was rude, I knew I had to wait for the next day but still the agent was angry at me and kept repeating that there was no option, so I asked to talk with a supervisor when he immediately hung up on me. I've used FedEx many times, sometimes I got my packages damaged and sometimes I got the package at my door 2 hours before getting the delivered SMS. I can understand that, but mistreating people is just wrong.

FedEx delivered my package to the wrong location. My husband and children were home at the time FedEx said they delivered the package, it wasn’t delivered. I immediately contacted FedEx customer service. Informed them my husband was home, the package was nowhere to be seen. They asked if there was another house nearby with a similar address, which there was. I drove by like they requested, but no package was out front of the other house. They asked for a description of my home and a picture, I promptly provided the requested information. They sent three emails asking for the exact same information, which I provided three separate times. With each response, I got a confirmation email stating they received my email with a picture of the email I sent, so I know they were seeing everything.

Whenever I order from a company that uses FedEx for shipping I know I can only rely on NOT getting my order on the delivery date stated on the FedEx website. It doesn't matter how many instructions I give about delivering my order, no matter how many notes I leave and make for FedEx packages to be delivered they NEVER come on time. I've even had FedEx deliverers mark my package as "tried to ring doorbell but no one answered" while I was sitting at home looking out of the window waiting for them to show up. No one ever came.

Not one of the 3 emails I received said "Signature Required", so I expected to find a package when I got home. Instead, I find a note to pick it up myself. Not at the closest Walgreens. No, that would've been too easy for these idiots. Instead, I have to travel extra miles. Silly me, I thought they were in the "delivery" business, not the "go pick it up yourself" business. This company misses more deliveries than they get right. It's no wonder Amazon and others have dropped them. They need new management desperately.

Two months ago, I received a text that my Brandless order was delivered. FedEx apparently delivered it to a neighbor with a similar address (long story). Last week, FedEx again sent a confirmation that my order, an expensive end table, was delivered. I knew it wasn't, as I was home all day and could see my front door from my home office. I was told I'd have to file a claim. Fortunately, before I began the process of the claim, a FedEx supervisor called to tell me the driver never delivered the item, and that he was fired, as he was reporting packages as delivered when they were not. At least they made it right, but not after a lot of aggravation.

I bought an item on 8/18/19 from Walmart.com. They shipped it via Fedex and it was supposed to arrive on 8/23/19. I checked the tracking info on that day and it said my package was on the truck and out for delivery. It wasn’t delivered. I thought maybe this delivery required a signature and that’s why they hadn’t delivered it. I called customer service the following morning and the young lady from India assured me that no signature is required and that the package would be delivered that day. I checked the tracking info again and now it said my delivery would be made by end of day 8/24/19. Believe it or not, the delivery was again not made. I called customer service again that evening to find out what was going on and I spoke to another agent in India. He opened a case because they apparently lost the package. The package being 37”x17”x7”.

Saturday 24th Aug at 7:04am, sms message from FedEx states my parcel will be delivered "today". The FedEx online tracker says "in transit, delivery before 6pm". After 6pm I check Amazon, who are updated by the courier, which states "in transit, delivery before 8pm". After 8pm I used the FedEx tracker on the phone, l which tells me, "in transit, delivery before 12am".

I waited most of the day for a delivery. I had to leave for an hour, and that is when a delivery was said to have taken place, and "left at the door". It was not left at my door because I have security cameras showing my driveway and door. My complaint is that I have to keep calling them, they don't give me any information such as, did they speak to the driver, did he or she actually see a house number, and were they sure of the street. Keeping an unhappy customer updated would go a long way toward resolving a problem.

FedEx said package will be delivered by end of day, driver shows up and leaves note for retry delivery next day and leaves in 2 seconds. I was there but he already left. Their tracking sucks, there is none. Amazon shows a map with location of driver real time. What a difference, FedEx is old school and hope they go bankrupt. I never use them only Amazon.

I purchased 3 items online from the Apple Store. I received an email saying all 3 would be delivered on Saturday and to make sure I was home to sign. Two of the items were delivered on time. One of them (the most expensive item) was not delivered. I called FedEx and they couldn’t locate the package! This is ridiculous! They said they would open an investigation and I have heard nothing since. Very suspicious that the two cheaper (for Apple) were delivered but not the expensive one!

The customer service for the 2nd time a package was to be delivered to my home has been unacceptable. I have contacted customer service and was assured on several calls that it would be resolved and delivered to no avail. Today I was told that I should just reorder from the shipper who may or may not want to because they have already shipped it out twice. FedEx is returning it even though I was told by their representative that they would do a address update to have it resent to my home.

Expected a package on 8/23/2019, I kept a eye on tracking, left hub at 0940. Was home all day and I have 3 inside dogs that bark at any outside movement. Received notification that FedEx tried to deliver but no one was home! Called the number for the hub, twice, and was told that the driver was contacted and asked if he would redeliver and he said he would, sometime before 2000 hrs. He never showed. Did I mention that I had to take the day off to sign for my package? Also, by the 5th phone call, I was finally told that any calls for redeliver after 1300 hrs were rescheduled for the next business day, which would be the upcoming Monday. I will pay more to use another service! Never again with the lies.

Rep from El Salvador named Juan was rude and unresponsive when I called in to express my need to put instructions for the delivery. For whatever reason, I click on the tracking number and there is no option to change the instructions for delivery. Poor customer experience.

FedEx driver has had my package on his truck for 3 days as per customer service and still has not delivered it. I think people should just boycott them and see how that works for them, poor poor service and all the lying about stuff, I just wonder how long before someone puts them out of business. How long will people put up with stupid?

My delivery was scheduled to be received on yesterday but the delivery guy left it at a total different address. I live on 7th. He took the package to 10th street and I called FedEx and they told me that they will have the driver to go and get the package and deliver it to me on the next business day and I called on the next day. Spoke with supervisor. They took the information and gave me a case number and still no package and the last thing was they had left the package with my leasing. Went to get it. No package and I know that if they received it I would have got my package so the DRIVER LIED. THIS IS JUST POOR SERVICE AND THEY NEED TO GET SOME RELIABLE DRIVERS. VERY DISAPPOINTED!!!!

I have had more than one terrible experiences with FedEx! First time they delivered my package to the people down the street. I live at 178 they live at 152, can't figure out how that happened? This last time the package was supposed to be here on Friday, it didn't make it. Ok no problem, then it was supposed to be here Saturday. I waited all day they never came. So Monday it finally makes it & the box was ripped open and taped. There is 2 pieces of my order missing. Very disappointed in FedEx!

They send me a text that said your package will be delivered by end of day. After waiting all day and call them at 9 pm, they answer was that the item should be deliver by Monday but no warranty.. It should be call full-of- **.. no FedEx.

So I ordered a dietary supplement named ** from a third party business online through Walmart website and the this third party business used FedEx to deliver my order or product. On Aug 13 2019, I tracked my package and it said delivered but not to my place. I phoned FedEx customer service and it was confirmed that my package went to the wrong place. A FedEx case manager left me a voicemail saying FedEx made an error but it got my package back and it is going to be delivered to you.

So, I received a VM with the U.S. & Canada 800 number caller ID that was all in Chinese. After going through two automated menus, to get to a "live" Customer Service Representative about something other than a package. They could only help me with packages. Frustrating. I also emailed headquarters and received an email mentioning that it would be forwarded to their investigation team. So far, no case #.

Delivery person did not come to the location for delivery but marked the delivery attempt failed saying no person was available to collect. Repeated the same for three times and customer service didn't take any actions to make sure their employees work correctly. If you don't want to work, do not fool customers and your boss. If you are a lazy person, don't come to customer service business. Shipping with FedEx only created mental pressure for me; nothing useful. Oversee your employees' work.

I avoid Fedex at all cost. Every time I have something coming from them it always goes where they want it to go and not my home. Last week I got a call saying they needed a physical address for my package as per they can't deliver to a PO. BOX. Well they had taken it upon themselves to send my package to the wrong address even after I talked to them and gave my correct address the next day they sent my second package to that same wrong address. WHY? This happens all the time with FEDEX, and I hate this company. If I want to order online and I see FEDEX I will not order it. This one got by me as per it was coming from Walmart and I thought it was going to the store not being shipped by FedEx. I would not trust FedEx to deliver a matchbox full of dead flies.

FedEx Ground driver damaged my property during a delivery back in March. Then FedEx pawned me off on to ARC, who handles these claims. They continue to blow me off regarding my claim. Five different times since my initial claim was made, I have been told by them that my file is under review and I will either receive a check or a letter in 10 days. Five times, including this morning! That is completely unacceptable. No one will give me the drivers name so I can sue them directly.

I became worried two days after my documents were supposed to have arrived. When I did the tracking, it showed two rows, two possible destinies. One, it had arrived and delivered in Dallas. The other one was waiting in Flower Mound. I called FedEx customer service. They said I was going to get a call. I told them also they could reach me by email. Either way, they did not reach out to me. It has been twelve days now, my package has not been delivered. I even wrote an email to FedEx VP Robert Carter to no avail. He simply answered: "To handling. Regards." Tomorrow is going to be the 13th day of the mishandling package mystery. Do NOT use FedEx. DO NOT use FedEx.

I have a package that needed a signature in order to be delivered. I took off a vacation day to make sure I got the package. I receive a text from FedEx saying they tried to deliver but no one was home. They delivered to the wrong street. I live on a corner. I am two houses from the corner and then it turns into another street. There is a street sign there indicating which street is where. And sure enough, I go look at the other street, where there is a house with the same number, and there is a tag saying they attempted delivery. When I call and say, "I'm right here. Please give me my package," they tell me they can't contact the driver and therefore will try to deliver tomorrow (another vacation day). When I go online, which they said I should do, and try to put in instructions, I am limited to 35 character. Try putting instructions into 35 characters. It cannot be done. Two vacation wasted and who knows if the driver tomorrow will actually be able to read.

Three times now they have said I was not home 2 for deliveries and one for return pickup. All 3 of those times I was home for the whole 24 hours. For the pickup I was home and the package was in sight on the porch, label on and ready! They are a unorganized and liars.

Just need to do a simple thing, and this is not the first time it happens, I need to include a return envelope, pre-paid. The online system is not accepting any of the credit cards- all valid. And there is no way to work around...so no service, no solution offered by the staff. Going to UPS again (same thing happened another time). Very upset.

I ordered a coffee table online and it was delivered through Fed Express. My address is **, Evanston, IL, and that was the address provided by the shipper. However, their people delivered it to **, the wrong address. Because of this, I was stressed out for a day looking for my package, I thought it was stolen and even called the police. However, it turns out that they send it to the wrong place. I have to go there myself and call an Uber to bring the heavy box back to my home. Guys, if you want to have your packages delivered to the right place. NEVER NEVER use Federal Express. They send your packages to the wrong address since their drivers cannot read.

Firstly they charge you $200 for priority shipping. I did my shipping on 6th of August and was told that the shipment would reach Bangalore India by 8th of August. And when I was shipping they told that nothing would be required by the Recipient. And now when I track it is stuck in Bangalore. This is so so ridiculous and frustrating. They are thieves who take money for top service and they don't deliver. Same thing happened last year. My brother never received his things and I paid tons of money for the shipment. They just take money on fake promises. Please aware. I wish I could just post review less that one star. And after that when you call customer care, nobody helps with anything.

Driver was following behind me very closely. When there was not room to squeeze by he gave me the middle finger and drove off. 5 days later same driver riding me again on same street screaming obscenities. It’s a 50 not an 80. Get this guy off the road. Safe driving should be their #1 priority and it obviously is not.