FedEx Reviews

Spoke to customer service Rene, told me that my package will be ready for pick up at Main Station 6900 President Dr Orlando FL, but no one knows about my package. Requested to be transfer to a pick up location, pick location has not the package, call customer service and they guarantee me that my package will be at the main station but was not. Customer service made me drive 40 minutes from one place to another. First time using FedEx, never again, will report this situation to the company who are using your poor customer service.

This had happened 3 times. Express service guaranteed by 10:30 am. Packages marked as frozen and perishable are not delivered on time and by on time I mean next day. Packages all broken. Drivers leaving packages accessible to strangers, don’t knock on the doors. They didn’t contacted me at all for any exceptions. They pay it all by saying, “I understand your frustration, but we are handling a high volume of packages”. Hello!!! Christmas time, you should be more aware of the season and hire more personnel as this happens every year and that’s not your client problem. We pay for a service that’s not been granted. That’s unacceptable when high prices are paid for that poor service. And their claim service makes it impossible to claim with their ridiculous requirements. They should take more care and responsibility on their customers so they don’t leave as I’m doing.

FedEx dropped off a package at my house yesterday and decided to drive their big truck across my lawn, in order to get closer to the door. They left big muddy, tire gauges in the lawn. Really? What kind of a company would do that?

A package which is to have tracking, from Toronto to Surrey BC has no tracking update info as to where and when my package is... Bad bad service. Their customs agent caused me a week of grief and headaches. Because the person could not figure out what a medical device was. And charged me mega amount of money on tax and customs fee exempt items from the USA. Only a week later of me and the sending company getting involved to resolve. Not a apology or anything in regards to their mess up. Never again to use.

In the past 2 months, I have had repeated FedEx failures. I get an email notice that a package has shipped via FedEx, and, when I try to track, FedEx informs me the package is being held at location. BUT THE LOCATION ISN'T SPECIFIED!! A FedEx driver I stopped told me this is a new policy - not to deliver to homes, but to hold at location. Huh? And not to tell us the location?

I paid including all taxes and duty charges at the time of sending itself but my package is not delivered and keep on pending as Shipping Exception. They asked me for KTC for my receiver. Provided the form but now they are asking duty amount.

I bought a bike from bikesdirect.com and they shipped via FedEx, gave me the tracking number and I followed the link. Delivery date "12/16/2017 by end of day", we waited all day and gave up our Saturday. Around 7:30 pm the delivery changed to "Pending". If time is money, FedEx owes us for an entire day. I will not purchase from any place that uses FedEx from now on.

On November 29th at 9:05 am a FedEx driver in a FedEx ground truck NC license plate ** traveling toward Raleigh on Creedmoor road between I540 and Strickland Rd changed lanes from the outside lane to the inside lane, pushing my car into the concrete median. We were both traveling about forty miles per hour. When he (the driver) started into my lane he was only halfway past my car. I had no choice but to go onto the median. I ran over a lot of trash, rocks and torn up tire debris. When I went onto the median it jerked my car into Oncoming traffic. This is a very careless and reckless way to drive on his part. This done a lot of damage to my car. Front end damage, all of my shocks, two of my new tires and rims, front fender and rear fender. I got back on the road to try and notify the driver of the damage and he would not stop.

I have two orders sent from Belk. Both went through the FedEx facility at Ellenwood, GA. One has been "in transit" from there to the USPS in Savannah for 14 days now. That has been the tracking status since it left FedEx. Just how long can it take to get from Ellenwood, GA to Savannah, GA? The other order has been in transit from the same FedEx facility to Savannah, GA for 6 days. Apparently both packages have been lost. FedEx customer service has not been any help other than referring me to tracking which is stuck on "in transit".

Since FedEx has very few locations they advertise their hundreds of drop box locations. You will think your package would be picked up and scan. Today is going for 5 days and FedEx has no idea where my package is. It was not scan when it was picked up. Do not trust package to be picked up in drop boxes.

This company doesn't value their customers. They first say package is supposed to be delivered on time and then magically it changes later that afternoon to the package is missing. This company needs to take better care of their customers. I'm so disappointed and disgusted in the way they treat their customers. I will never EVER be using this company again. Worst mistake in my life was choosing them to get my package where it needed to be on time.

On 11 December 2017 I had prostate cancer surgery. I was released from the hospital on that Thursday. My medical care ordered my medical supplies that I would need for my recovery at my home which were being overnighted and I should had received them by Saturday 16 December 2017. The driver showed up at my home at 8:47 in the morning. He rang the doorbell twice at that time. I tried to get my wife which was in a deep sleep to go answer the door before the driver left. The driver immediately return to his truck after leaving a note on the door which I was yelling for him not to leave that someone was coming to answer the door. The driver meeting return to his truck and left when my wife was exiting the garage door to get his attention. I immediately call the Coldwater center. FedEx ask them to contact the driver to have the driver return so I can’t receive or sign for my medical supplies.

FedEx failed to deliver a package after 2 weeks of trying. I offered to pick it up at a FedEx Outlet but they were unable to get it to the outlet in a reasonable time. After 2 weeks of trying I told them to return the item and would shop elsewhere.

For three days now FedEx tracking says my order is on the truck for delivery. Then it says "delivery not attempted, will deliver next day". Called customer service to find out why. Blamed weather, but we haven't had any storms since four days ago, and that was small. Customer service hung up on me. What is going on? Listing tracking number in place of order number below. Have two tracking number parts of the same order from Walmart. Walmart had no interest in solving this either.

The worst experience I have ever had with a delivery company. I will never use them again!!! My next day air order was placed on Tuesday for a Wednesday by 10:30 am delivery and it's Friday afternoon almost 3 pm still no package. I have made literally 15-20 phone inquiries with none of the representatives from FedEx giving me accurate answers. I do not recommend using this shipping company ever!!! STILL WAITING!!!

I've been with FedEx since 2014 & recently I've allowed them to change my account to autopay & it changes everything. They tried to charge me a surcharge because of the "invalid" address but it turned out to be their mistake. Then, they dropped my basic discount from my account & jet the price to 400% of what I used to pay without any notice or explanation. After over a months of back & forth phone call, (btw, they won't call you even though they promised to do so), the only answer I've got is some ridiculous excuses & nothing changed.

2 issues in a matter of 2 weeks. From 4 representatives I talked to, only one really tried to help. Approximately 10 days ago, even though the online status was showing that the package was delivered there was no package in my building. So, of course I called FedEx and informed them that my package was missing and asked them what should I do about it? I've been told that someone will call me in no later than an hr. Needless to say no one did. So I called again, I've been given the same answer but again, no phone call back.

It took about 2 months to have a custom radiator made for my 1952 Willys project. When the insured package arrived there was a hole worn through the box with damage to the end of the fan. The driver said it was from rubbing up against something so I took the chance hoping not to have to wait another 2 months for a new one. Well, after installing the radiator it started to leak all over my driveway. Now my truck project is on hold. It has been over a month since I put a claim in and FedEx has done nothing but delay this process. They are saying that all that is covered is the cost or current value of the radiator. Shipping, slamming around this radiator in handling, excise tax, labor plus clean up are not covered.

On 11/10/17 I have shipped an envelope pack to National Visa Center in behalf of a good friend. It was supposed to be delivered on 11/14/17 and few days later she told me that she never get a confirmation from the National Visa Center that they receive that documents so I track the package. Well what do you know. It is unfortunately lost they can't it. I called in FedEx they said they will investigate more that they will call me back within 2 hours. Well 6 hours later haven't received any callback from them. So I have to ask my friend to give me another set of copies so that we can send another papers and I have to pay $44 to have it overnight so that my friend's petition papers can be processed.

The reason I am so enraged being that this delivery contains URGENT VET MEDS for my Great Dane who has severe liver failure, these are needed extremely urgently but your company could not care less apparently, this was told to your member of staff on the tel yesterday pm and He LAUGHED. I have to say I am totally disgusted at your service. The delivery was meant to be yesterday as you know. Upon checking tracking details yesterday pm I discovered that it said a problem with address... My husband called you and gave directions...as the driver allegedly could not find it, the house being on the A170 main rd, having 3 signs outside with the house name etc so absolutely no reason for driver not to find it, plus if you use satnav it directs you exactly to the house without any problem whatsoever.

I been dealing with all mail/delivery services and the poorest delivery services never ever received the delivery on time. Always delayed and they always have an excuse, and you can't get anywhere with the customer service ignorant people with ignorant service... I personally stop using them years and years ago but the problem when I make any online orders... My order should be received between the 12/05 to 12/12. Now it is moved between 12/12 to 12/17... What kind of company is that.

The only reason gave 1 star is because negative stars aren't offered. I have told my shipment would arrive 3 different days. When day arrives they switch it to another day. Tracking has even shown to be on delivery vehicle then arrives back at same location it left from. I have had to cancel my appointments 3 times now because shipment wasn't delivered.

Right off the bat, FedEx is slower than UPS. Not by much, but enough to be annoying. Then they decided that they couldn't locate my address, and put my package into "shipment exception". Understandable I guess, if they needed time to reach out and confirm my address. However, they made no attempt to contact me or the organization which was shipping the package. I finally realize I should call, and it turns out the woman on the phone can tell me my address. I guess they just stopped it from moving for the fun of it. The woman assures me it will ship the next day, which is an outright lie. No happy ending here. I'm still waiting on my shipment to come in. Awful service, awful customer service. If something you want is going to ship with FedEx, find something else to buy.

I tried to get an account number with FedEx, but it seems impossible. I tried to do it online, but the system would not accept my credit card information. Called FedEx and spend few hours on the phone with them, but beside going again through the process I have already done, they were not able to help me. I sent few emails to the "technical support" and they never got back to me. I would recommend the use of UPS instead. They are much more responsive.

I have had multiple problems with FedEx just over this year with packages not being delivered on time even when there is no problems with the weather as I know that can cause delays. I get the same response every time I call. They love to blame the shipper. Many times I have them blaming the company sending out the packages telling me that they have sent them out late and not the date that it actually says on the tracking information. So they are telling me not just 1 but at least 3 or 4 business are not shipping them as the tracking date says. I don't ever have this problem when I use USPS or UPS, Just FedEx.

Worst company ever! Why do you continue to hire LAZY drivers??? Who don't even attempt to deliver a package when they LIE about it saying they did? It's beyond ridiculous! I've been home ALL DAY and two days in a row you say you attempted to deliver but you didn't!! I have received NO DOOR TAGS. You didn't even drive past my street. All I get is LIES from this company. I'm so livid! Do your job, get out of your truck. This is what you signed up for. This happens EVERY SINGLE TIME, no exaggeration. I've never actually seen my FedEx delivery person because they always state I wasn't home at the time of delivery when I ALWAYS am. I always have to choose to have it held for me at a FedEx facility otherwise I would never received my packages. I ALWAYS have to go pick them up myself or I would NEVER receive them. Why am I doing your job for you?

I have had a total of four deliveries sent to the wrong address by FedEx, one three years ago and three in last three months. Every time I call them and try to get it corrected they start blaming the postal service or the sender, And I have always checked the sender and Postal service and the problem always points back to FedEx. It was a sorry day when FedEx started up.

Total BS. It is getting late and the driver must be tired so they simply put down "incorrect address" and bring the package back with them. This is not the first time this has happened. The address is fine and always is when this happens. Enough already!!! When I call customer service I get an attitude from some rep with an accent.

I dread having a package shipped to me by FedEx. They're unreliable when it comes to estimated delivery date unlike USPS or UPS. The Shipping speed is extremely slow. Packages take a full week to deliver for no reason when USPS delivers in 3 days maximum for similar pricing.

Because of all of the thievery surrounding deliveries I tried to sign up for the FedEx Delivery Manager. It was horrible. After spending time creating an account the system said an activation code would be sent to my home address. This activation code was delivered 7 days later. When I logged in and entered the activation code, the system said that is was invalid. I called FedEx and spent over 30 minutes on the phone with a rep that knew very little and could only say that it is a "known problem". She told me to request another activation code so I did. Now I wait another week until that arrives. I asked to speak to a manager and was put on hold for another 10 minutes and just hung up. So ridiculous and what a waste of time.

I was waiting all day yesterday for my packages which are needed for an event today. Never received a knock on the door or a notice stating FedEx was at my door, but when I go online to track my packages, it states no answer/the business was closed. WHAT??? You gots to be kidding me, now I'm coming out of character. Don't do that. I called and they said they would attempt the next day between 10:00 a.m. and 1:00 p.m. Now I'm waiting for my packages, my event is at 3pm and I need to leave at 2pm and still no packages. I think it's the bread of people today, they just don't want to work. Furiously Waiting!

I have done business several times with FedEx and each time I have not received the package. They will leave it at a random address EVERY time. They will state they left it at the front door but don't say whose front door. Poor poor service. UPS and the USPS are so much more reliable. Don't waste your money on FedEx.

I ordered a 50' Vizio online on Thanksgiving. The estimated delivery date was initially Nov 29th, 2017. THREE days later I get an email saying it was now going to be shipped on Dec 2nd, 2017. The next day I get an email saying that it will now be shipped on December 5th. At this point I'm thinking that I will receive my tv today ON November 5th. NOPE. Not only do they email me again, they email me at 4:30 pm! After I've been waiting all day. At this point in time it is saying I will receive it November 6th. At this point I will avoid using FedEx EVER again. UPS here I come!

FedEx business practices are pathetically outdated and plainly insulting to the customers. I am expecting a repaired laptop from Lenovo company that prides itself in being business oriented who lately contracted with FedEx for their delivery services. Shipping was done using expedited option with signature confirmation. Here is what FedEx does- Window of delivery by 8pm I am working. Should I take a day off just to intercept the delivery? Nearest location for pick up is an hour away. I cannot spend two hours for the round trip driving around.

I wanted to send some solar panels and batteries to my son, as Irma was on her to Florida and we expected the power to go out. I checked the FedEx website and they were still servicing my son's zip code. Friday afternoon I went to a FedEx office, and confirmed with them that they were still making deliveries. I sent the package overnight air, at a considerably higher cost than 2 day ground. I wanted it delivered before the hurricane hit, which was forecast to hit the Daytona Beach area Saturday night into Sunday. The package flew to Orlando, and sat for 4 days, not delivered until Wednesday.

I finally received the package 12/6. It was in good condition. The driver apologized saying my house was hard to find and wished me a Merry Christmas. I guess its better late than never.

So I will start from the beginning. I placed an order on Walmart.com. They shipped it through FedEx ground. Shipped on November 28 picked up on the 29 by FedEx. I kept a watch on the tracking. Was supposed to deliver on December 2. Did not get it that day. I called them. They could not tell me why it was late. Asked to speak with a supervisor and got hung up on three times. Finally got someone who could answer a question to find out my package was put on the wrong truck. So I will just have to wait for them to deliver it. Also had a trace put on it and was told that someone would call me on Monday. Never got a call from anyone. Worst customer service I have ever gotten. Will never use Fed-Ex again.

I ordered a Yankee Candle off of Walmart (which was the first mistake). It was four days late and when it did get to my home it was shattered!! I’m so upset I have 3 more package to go so crossing my fingers. UPS is sooo much more professional.

STUPID FEDEX. Still waiting for customer service to talk to me after 30 minutes waiting. I was waiting for my package delivery but I didnt hear any doorbell. While I opened the door just now, guess what, there was a door tag!!! Seriously what happened? I have been waiting for the whole day for the package as it needed my signature. Geez I am so pissed right now that I can't even calm down as this freaking customer service line is still busy!!!

FedEx did not deliver my package on the scheduled delivery date. Instead they put my package onto the wrong truck and delivered it to New Mexico and I live in California so now I have to wait another week for my package to be delivered.

I have had a number of issues at my work 1 mile away from where I live, and now their incompetence is threatening my life and well-being. Out of a med I need to be able to eat anything and live, and the driver didn't even attempt delivery. Didn't even buzz the office. Then, the local agent hung up on me. She did tell me delivery by 3pm, but when I went online, it said delivery will be attempted again Monday. It is on ice and will be no good. When I called to speak to a supervisor... 2 attempts were made and the representative said they weren't answering him. I'm sorry. I won't be able to eat this weekend at all... And may need to go to the hospital. My kidneys already hurt. All because the driver either lied or doesn't have enough training to know where our office is. I finally was given to someone to escalate... And all they could tell me was they were still trying to reach the driver.

What a hassle! FEDEX dropped off my package from Bed Bath & Beyond at the post office. When I opened the package it was not what I wanted and repacked everything, placed the return postage paid by BBB packaging slip on the box and went back to the post office to drop it off at the counter. Well, the postal clerk said that I have to contact FEDEX and arrange for them to pick up the package.

Multiple times, deliveries were dropped off at another address in the neighborhood. So far my neighbors have been honest and delivered my packages. I haven’t complained until today. The package that was delivered was falling apart because the box was wet. No rain today! Was not at my door when they said it was delivered. I will be more careful when ordering merchandise and check on their choice of delivery companies! To be honest I have not heard back from customer service, so I’m will be curious to hear the explanation.

The FedEx Driver never notifies me that he is here. He continually leaves without delivering our packages and states we weren’t home or he leaves expensive packages on the doorstep for all to see. He doesn’t knock. He doesn’t ring the bell. We complain to FedEx every time. I know he doesn’t knock because we have a very vigilant dog that barks his head off when someone knocks or rings the bell. Today was even worse because they were big packages and I could barely move them inside myself. When at all possible we choose a different delivery option but sometimes we’re stuck with them. I highly recommend any delivery service besides FedEx! Consistently Poor Service.

My issue started about a month and a half ago with FedEx home delivery. It was near the end of October 2017, so I started to buy Christmas gifts online. My doorbell rang so I figured it was FedEx with one of my items, wrong, it was a neighbor from down the road with my item that FedEx dropped at their door. I figured well, it was a mistake.

I ship out every week. This guitar was inside a hardcase, wrapped in bubble wrap and inside a cardboard box! FedEx broke plenty of items shipped. I don't buy insurance because they make it impossible for you to get paid. Unfortunately they don't have competition. UPS is as bad. DHL out of business, they were ok.

Delivered to wrong address. Company had no accountability. Customer service rep Candace and Lucinda should be fired. This company is not a company to EVER do business with. They are rude incompetent employees and supervisors who dont return calls. DO NOT USE FEDEX EVER.

I paid $80 to overnight documents to Scotland. Tracking stopped in Memphis and they couldn't find them. Two weeks later and we still haven't heard from anyone at FedEx. They are useless. Their phone in system is a joke. The post office that tried helping even had trouble getting through to an actual person. We had to resend the documents but used UPS. It arrived when they said it would. It was cheaper, faster and more reliable. I'll never use FedEx again. Still waiting on some response from them. Ridiculous.

It used to be the "gold standard", not anymore. If you are a single person working full time, you have to take off "the entire day" waiting at home for the FedEx delivery, because they will not provide you with a two-hour window. After three "random attempts", they return the merchandise back to its origin. The alternative is to have them leave your expensive laptop at the door exposed to the environment and possible theft (at your responsibility). This was what I experienced after several phone calls, and long waits. At the end, I was forced to go to their shipping center and wait about three hours for the driver to show up, and give me my laptop. Their substandard services is a reflection of how this company is managed at the very top. US Postal Service may not be perfect, but at least you are not paying a high price tag for substandard services, and the FedEx CEO's bonus.

Ordered new phone. Shipped by FedEx. After everyone else finding my house for 30+ years they couldn't find it. When I called them to straighten it out they said they would but immediately sent it back. Worst company ever.

After waiting all day for delivery of my packages, I received an email at 5:10 pm stating that delivery wasn't possible because the customer wasn't available or business was closed. BIG FAT LIE! I was sitting there waiting! No little postcard saying delivery was attempted left on my doorstep. I immediately called & requested they contact the driver & send him. Said they couldn't get in contact with driver. REALLY? SECOND LIE, not buying it! Suggested I should do their job by picking up my packages at their center. NOT HAPPENING! Will now have to rearrange my schedule tomorrow in the hopes that the driver will actually do their job! Hope to get a new driver in my area who has a better sense of responsibility and appreciation of having a job.

Throw a MEDICAL PACKAGE in the neighbor's yard into a snowdrift & would not go around a road closed sign. LIKE THE STATE HAS PROVIDED US WITH AIRLIFT FOR APPOINTMENTS AND SHOPPING, Lost 600.00 in drapes, now can't request a delivery at a certain time (Doctors appointment at the V.A.) This company is a mess and sucks... I will not use them nor will I order anything for an online company if they use them.

Our small business has been shipping with FedEx since 1992. This year (2017) we had our first ever insurance claim with them. It was a large order or 6 cartons of product. They severely damaged, crushed, a couple boxes to the point that all the product spilled out, evidently on a road of filthy surface. About 1/4 of the shipment was not usable-- scratched labels, black tar-like marks on the plastic bottles.

They have one job - bringing things from point A to point B, apparently it's so hard. They have to lie about "attempting" delivery and saying you were not at home while you were waiting for this specific package for the whole day and that they left a door tag with instructions. But there is no door tag and status of the shipment has been "Package at station, arrived after courier dispatched." Whole day and the packaged was supposed to be delivered until 8 pm. At 10:30 pm they changed the status to "We made an attempt. You weren't at home". Great freaking job, I hope you get paid accordingly. Little side note: I paid 60$ for NEXT BUSINESS DAY delivery and everything happened 2 business days later, thanks for that as well.

Ordered items from BUDK knives and CH Kadels. The first order did not come to my house. The delivery guy noted that he left it by the gate. There is no gate at my house. The package was found down the road on the other side of a locked gate. FedEx was notified and said they would correct it for when my other packages arrived. The second one also did not arrive and was found on the other side of the locked gate. Notified FedEx again but still once again the package was on the other side of the gate. They claimed to be using Google maps to deliver.

FedEx sucks! You guys need to to have a better system. You need to tell your employees to make an effort at least. I live in a condo unit so they need to call my cell or use the call box button by the door to get a hold of your customer and not just to leave the ** tag on the door and take off. ** lazy employees! I have never had any issues with UPS, USPS. They do their job right. I've seen them make a huge effort! So I suggest to talk to your employees!!

For the past 3 weeks I have been trying to get FedEx customer service to acknowledge my complaint and their automated system is EVEN WORSE than the delivery system. My complaint had to do with packages being left 500 ft away from my house on a public street at the top of my driveway. No gate to get through...just a longer than usual driveway. UPS and USPS always deliver packages to my house...usually leave them on the front porch or even inside of my garage where the door is usually open. FedEx apparently has lazy drivers who think that dumping packages on the public street is home delivery. So I complained online using the company "customer support" form.

I have an import package I needed delivered as soon as possible. It was shipped to a location near my house. I could drive down and retrieve it at any time, but since Thursday was Thanksgiving, the entire facility shuts down not just for Thursday which I would understand, but Friday, Saturday, and Sunday as well (No, the package is not expected for a Monday delivery either). I called them up and they said they consider Friday and Saturday holidays as well. Clearly they are not actual holidays, they are just not going to work because...who would need any packages delivered near the holidays (I mean, nobody would need a package delivered around Black Friday would they)?

I've used FedEx for a number of year, and usually their service is fairly good. Today, I had important materials that had to go out this day. The driver was an hour late, and when he showed up, he give a quick two knocks on the door, and then ran to his truck and sped away. I watched him while he did this, because I was about ten feet away from the door. Not happy!

Las Colinas Irving Apt deliveries - FedEx drivers for this area are lazy as **. Have had multiple deliveries go back to seller because they “attempt” to deliver, but in reality it never left their truck. These drivers must hate their job or company, because they obviously do not believe in customer satisfaction. Whenever I have the option for a different carrier, I will always stay away from FedEx. Good luck to those of you who choose them, you will need it.

What a horrible excuse for a company. I had a pick up scheduled today between 12 & 6 for a TV that was SMASHED in when FedEx delivered it to me a few days back. This is a brand new $6000 top of the line TV that came with a FOOT hole through the box. Like what the hell?! Then I have to chase them around all day for the pick up that was scheduled. I was assured MULTIPLE times by many supervisors: Jennifer **, Robert, and two other people in management that this item would be picked up by 6 pm, then 7:30 pm, and then 8 pm. Robert even told me that if someone didn't come by 8 pm he would personally arrange for dispatch. Obviously he was lying, just like everyone else I spoke to all day. Half of the employees have no idea what they are doing. I have a call tag on the pickup and half the customer service reps I spoke to can't tell the difference between that and a confirmation number.

FedEx did NOT change the hours for holidays on their site. And thanks to this, now I can’t get my brother's gift while he’s over for holiday from DC. I even redirected the package to a location that said it was open earlier today until 9. It DID however say they were closed tomorrow??? So they updated it and forgot to do the hours updates??? How incompetent can you be! Now I have to ship my package across the country AGAIN and spend precious time and money to make up for FedEx being unprepared for the holiday updates. In fact, to add insult to injury the notification that my package was ready to pick up came at 6:10 PM, 10 minutes AFTER they’d closed?? I am LIVID and will never use their service again.

FedEx has never delivered a package on time to me and they have some type of excuse or reason for it not being on time. When you try to talk with the distribution person, you can't get a word in edgewise and you're never right. FedEx needs better training for their employees to communicate with their customers. I don't personally use FedEx because of their outrageous shipping cost and they are not professional with the deliveries. I wish I didn't even have to give them a one star review.

Somewhere in Olive Branch MS a FedEx employee got my 685 money order and I got a 100 bucks. "Oops so sorry we have no idea where your letter is." Must be one of the perks they offer employees. Only the second time on 3 years I used FedEx. Last item list was my truck title. No value so no 100 refund. Cannot recommend to my tax clients.

Have had two packages from Chewy delivered to neighbor. We were home when he delivered it. Neighbor said he did not ring doorbell or knock. He left package between two cars on driveway. They found it two days later. Called FEDEX and they said they delivered the package to my house. They still say the package was delivered to my house. I did not let it go because I wanted the driver to be held responsible. FedEx to this day has not traced the package to see where it was delivered. I am FEDUP with FEDEX!!! I will not order from a company who uses them.

On 11/16/17 & 11/17/17 I had two separate packages gonna be delivered from orders online. Well on the 16th was out for delivery by end of day, well that didn't happen. Looked @ tracking, said was delivered @ 2:30. Was not, so I call and tell FedEx that my package was not delivered. They said it was, well I got surveillance cameras showing no FedEx came & delivered to my address. Well on the 17th I had another package going to be delivered so I waited all day and at about 6 pm I looked @ the tracking & once again says delivered @ front door. So I call again and go through so much ** with customer service. They say we have to wait till Monday to get with driver to find where they were delivered to and this is Friday. FedEx has delivered my packages to the wrong house 2 days in a row 2 different packages.

We have given correct address to FedEx at Hyderabad India location. They have entered wrong zip code and send it to different city in USA. I called customer care and updated address. They said it will be redirected to correct address but still it went to different city. This is really the worst experience with FedEx. Never going to business with FedEx anymore.

Damaged packaging combined with them ignoring instructions to take it to the apartment office. They left sensitive and expensive computer components sitting right out in the open at an apartment complex. I'm beyond myself with disgust. Mind you I paid $52 for the shipping.

Attempted once to delivery my package… For my 8 year daughter birthday, after sending confirmation by text and email they was still going to, sent back to shipper, stating shipper refused… Would not give me name or # who refused. Story did not match what Straight Talk was telling me, they both need get stories straight!!!

Driver speeding through neighborhood - estimate 50+ mph in 30 mph zone. Tried to report to local Ft. Wayne operations center but kept getting customer service people in Central America. This whole system is a sham. Next time, I will contact local police and files charges on these dangerous and irresponsible drivers. FedEx is a poor corporate citizen and irresponsible company.

Recently my laptop broke and I had to send it in to get it repaired. I put it in a FedEx express drop box and 4 days later there was still no tracking information available (it was supposed to be shipped overnight). I went to the drop box and the door on the front opened just enough so that I could see inside, and I was able to see my package along with many others. Clearly nobody had come to pick up the packages for a long time.

On September 27th, 2017 a FedEx Express Driver delivered an envelope containing a check for $500 that was supposed to be delivered to my neighbor at 1730 Evergreen Street. Not only did they deliver a check someone was waiting on to the wrong house they slammed or kicked in my brand new 2 month old storm door so hard that it is now warped and will not open. I have not been able to exit my house through my front door since September 27th, 2017 and have called FedEx four times before I was told to call FedEx Express because it was their issue. I have been told a claim letter is coming, that someone from a strange number will be calling me so answer the phone, get an estimate on how much it will cost to get the door fixed but do not fix the door because it is still under investigation!

I recently ordered an item and FedEx was scheduled to deliver the item. I was tracking the item. FedEx said it was delivered but it wasn’t there. I’m in NYC so I thought it was stolen. So I had to put a dispute out with them... it took them 5 days to try to track it and no luck. Every time I called looking for an update someone would tell me the same thing... your package was delivered at 4:30 pm on Saturday which was not the case. A week goes by and there is a package outside my apt door. It was the package - a week late although the driver marked it as delivered a week ago. I called to tell them it arrived and they treated me as if I was the burden and that I was impatient for my package. The only reason I was persistent was because the package was marked delivered when it was nowhere to be found. Overall I will not use FedEx ever again if I have the option. Terrible customer service and clearly incompetent delivery drivers.

Whenever I order something on-line and find out FedEx is the shipper, I am so disappointed as the packages usually sit at a location 2 hours away (Osseo, MN) for a week before I get them. I get way faster delivery from the US Post Office. Why is FedEx so expensive to ship and so ridiculously SLOW.

After the initial delivery attempt, they left a "final attempt" card - even though they're obligated to attempt delivery three times. They didn't take the package to any of the nearby depots, but drove it to a remote warehouse incredibly far from my home and work. The kind of depot so far from humanity that the neighbourhood it's located in doesn't even have sidewalks and there's zero public transit that'll take you there.

I mistakenly put the wrong street in my delivery address, and to make matters worse I put it under my fiancé’s name. I managed to talk with nice tellers since last week to fix this problem until today when I called back for follow up and the teller asked me what was my relationship with the person on the delivery address. To me it didn't make any difference, and I didn't wanted to give any explanations but upon insisting I said that he was my fiancé. End result: this teller made me cry the hell out (I was literally crying afterwards for 30 minutes because I was never treated as if I was dumb and couldn't understand what he/she was telling me and because "nothing could be done").

LOSING ALL MY FAMILY PASSPORT!!! Horrible!!! Just happened Even after I put the description of goods as passports and government paperwork!!! Package damaged in Vancouver!! And nothing inside!! FedEx working like a crime. Nothing happened 3 days past already!

This company has given me nothing but trouble as a business owner. Far and away UPS is much more reliable, friendly and honest. I am sitting here waiting for a package. FedEx drivers are not held accountable. Waiting 3 days. Nothing but lies...excuses and no package. Driver lied about coming at 11:15 AM. Found me closed... Lies... Arrived at 10:30. Called my vendor who shipped the package. Said that they contacted the driver. He would deliver package by closing. No package. Spent my morning filing complaint and doing this. People should know that these FedEx routes are privately owned and the owners put anyone with a pulse on the routes. I don't even think they read or write English. Called FedEx. They tell you they are sorry but this does not get you your package or the time you lost writing this complaint. Any business owners out there I call on you to boycott FedEx. That's the only thing these people understand.

I am beyond disgusted at the shape of the package my boyfriend received for his birthday through FedEx. It was shipped from North Richland Hills, Texas to our home in La Pine, Oregon. It contained a package of Honeybuns, a homemade Chocolate Chip Pound Cake, and homemade Oatmeal Cookies. His mother made the cake and cookies and paid $35 to ship it to him. When the box arrived, we discovered that two of the 12 Honeybuns had been removed from the sealed package, the cake packaging had been opened with a box cutter, and bites had been taken out of one of the cookies and replaced in the tin. Unbelievable!!! Incredibly disgusting!!! I will never trust FedEx for any of my shipping needs again!

I had ordered a kitchen island on Amazon. I was given tracking info for FedEx stating my package was going to be delivered by Sat 8pm. Saturday morning comes around and the packaged says out for delivery at 5:18am. I diligently wait, ALL day, 8:30pm rolls around and nothing. I had made arrangements with a few people to come over on Sunday and put the island together with me and do some Christmas baking... Well, now that can't happen either. Due to the lies on the delivery info, I now have to reschedule with these gracious people and hope they can come back some other time to help me. It would have been nice to have ACCURATE info. Or, if it's out for delivery, DELIVER the damn thing!!! Oh, and now they are saying TUESDAY will be my delivery day. If the product is already on the truck, I just can't understand why it wasn't delivered when it was supposed to be and now it's even delayed further... Amazing.

The last 3 deliveries I have gotten or my customers have gotten with FedEx Freight have been extremely late. In one case the customer support people even told me that the driver could not get the trailer into the customer's delivery address. It was a yard that worked on construction equipment that is brought in on 18 wheelers. FedEx's claim was that it was a residential area. My major complaint with them has been that they cannot make their promise times and then lie to cover their **.

Getting my package, first late, then they wouldn't delivery after 5 pm, I told them I work 8 to 5 pm, how can I be at home before 4:30 pm, the customer service was very bad. I couldn't understand what she saying. I talk to manager, the same thing. I would not use them, the UPS is much better.

We scheduled a pick-up for a package to a customer on 11/1 and normally those are picked up the following day. When our package wasn't picked up on 11/2 I checked our scheduled pick-ups to see what was going on, but there was no scheduled pick-up showing for 11/2 or even 11/3. I then went to our Ship History and went into the details for the shipment in question and it stated next to Pickup/Dropoff: "Pickup requested, view Pickup History for details". I decided then to call their support line to get this sorted out. When I finally got a hold of someone they tried to blame it on me and told me that I could drop it off at a pickup center/store or they could schedule a pickup for Monday 11/6.

My friend from Hong Kong ordered something from Vex Robotics for her son birthday while she was visiting us in New York, FedEx sent the package to a wrong address. It took me numerous phone calls to follow-up with them to finally track down the package. Surprising they didn't even realize what the problem was and it took me to educate them what has went wrong (near New York metro areas there are 5 streets named the same as my street and they sent it to wrong zip code). The package arrived more than one week late, by that time friend had left New York already and I'm stuck with the package.

Having another problem with "SmartPost". Package was picked up by FedEx in New Jersey on October 25. Arrived at transfer point about 100 miles from my home on October 30. Then tracking showed it was "in transit to USPS" on October 31 and expected delivery was November 4. Nothing was delivered on that date. Now updated tracking on November 4 shows "in transit to local post office" with no expected delivery date. One wonders if FedEx is not purposefully delaying the transfer to USPS so as to not siphon business away from its home delivery service.

I will not accept Fedex home delivery with signature required for a valuable item again. If the seller won't change carrier, no sale. Reasons: 1: Insecure. Fedex will accept the signature of anyone on the property. I insist on being able to authorize specific people to accept parcels on my behalf. 2: Inconvenient: Fedex's delivery window is 9 am to 4 pm. In other words, someone has to stay home an entire working day. With computerized route planning, they could easily commit to a 1-hour window. 3: Inadequate release from hold: I cannot designate another person to pick up for me. Fedex will only accept my signature.

I recently ordered from Chewy.com with an order of almost $150. When it came time for my package to get delivered, FedEx just left it on my doorstep. By the time I got home, my package was not there! I have had packages stolen off my porch in the past. I tracked my package and it said it was delivered already so I then contacted Chewy.com. They apologized and stated they are under contract with FedEx and FedEx does not require the recipients to sign for packages. So Chewy.com said they would resend me another package and request for a signature this time.

FedEx Guy arrived at our place while we were not at home which wouldn't have been such a problem if he would have asked the neighbors to take the package or delivered it to the next FedEx station in OUR town, but no he delivered it an hour away to the next biggest city even though we have at least 4 different FedEx stations around where we live in the next 15 minutes. Now we can drive 2 hours to pick up a package, that is just ridiculous. Do I get now paid from FedEx because I have to pick up and deliver my own package?? And no help whatsoever from customer service on the phone. I called 3 times and was told different things.

On Oct 11 I bought a $400 dollars camera from eBay, the person immediately shipped the camera, since the person lives 2 hours away from me the camera arrived to my city the next day. On Oct 12 I checked the tracking number and according to FedEx the package was left on my porch, I look out my apartment and there is no package. I check the tracking number and noticed there is no apartment number on the address. I call FedEx and the agent opens up a case for a missing item, according to her, the delivery man left the package in another home, and FedEx takes 48 hours to be able to contact the driver and asks them where did they left the package, and gives them time to retrieve the package. She asks for my full address with an apartment number and says that I will be receiving a follow up call on Monday.

I wanted to ship a small package to a Developing Country. The FedEx office gave me no information except a general comment that my package delivery would be ‘subject to customs.’ Duh. Estimated delivery to the door was 3 days. I paid a premium, of course. When the package arrived in the country they sent an email to my recipient asking her to jump through various hoops to get the package. Taxes and ‘storage fees’ would accrue every day there was a delay in response. I had to open a FedEx account to pay those. My uneducated, poor recipient was not able to fulfill the delivery requirements.

For a whole week I waited for a new high priced smartphone to be delivered to me which was supposed to arrive today according to FedEx’s website package tracker. For the past 5 days it has shown that today between 7:15am and 10:50am my package would arrive. I waited a few hours at home & made arrangements with some coworkers so that I could be home to receive the package and sign for it if necessary. 9:30am rolls around & still no sign of them, so I call customer service to see if they are still coming.

I ordered cartridges from China, it clearly says 2 boxes were shipped from the receipt the factory showed me and even on the FedEx paperwork printed on the box... Yet when the package got to Hong Kong and was passed to DHL for whatever reason, they only passed on one box. Now it's been a whole weekend, the factory in China is working hard figuring out what's going on... what does FedEx say? "We'll contact you on Monday..." incompetent.

FedEx missed a delivery to my apartment because the driver wouldn't wait the six seconds it takes me to get to the intercom system to unlock the door. Now, they won't even make a delivery attempt. All I get is a recorded message that says they have a parcel for pick up. I'm a senior and no longer drive so pick up is impossible. I do 95% of my shopping via the Internet, so now with FedEx, I have to wait until my purchases are returned to the retailer and make alternate arrangements for delivery. What is wrong with this people? First the driver is in too much of a hurry to wait 6 seconds and second, they’re too lazy to try to make a delivery. Should change their name to a pick up service instead of a delivery company. Totally useless. I now tell any regular retailers (Amazon, Mayfair, eBay, etc) not to use these **.

FedEx, as always, dropped off a box to our address that does not belong to us. Sick and tired of delivering their failures due to safety issues. I called them and asked them to have the driver come back. They took my address and the tracking number of the package, and they did not come and pick it up. A few days later, I called FedEx, held for 30 minutes, and told them the package was still on my porch. They took the information again, and they said they would not come and get it unless I ordered the pick-up under my name (they had the tracking and address). I told them I would not put my name on someone else's package, and I was doing them a service. They refused to come and get it. What the heck? If that was my package, I would have been upset. I called the corporate office the following week and told them I had a package that their local service would not pick up, and they said I needed to keep trying.

Package was delivered to my door. Addressed to another party. Street # was incorrect and street was incorrect. I had to spend 20 minutes fixing it. The telephone choices are ridiculous and don't include agent so it was hard to get through to anyone. He sounded like he was speaking a foreign language very rapidly with marbles in his mouth and he was rude. I hung up and called back. Got someone who said she could "help me" and I pointed out she was actually correcting FedEx's mistake. She was entirely unapologetic her company was using up my time and acted like she was doing me a favor. The whole thing reeked of incompetence, rudeness and a total indifference to both their customers and their mistakes.

We had to have necessary paperwork filled out by our vet & FedExed to the USDA office in Sacramento, CA, signed by them, and have it FedExed back to us in Colorado, in order to take our dog with us on the plane as we moved to Ecuador. Not only was FedEx late with the shipment, but they sent the papers to San Antonio, Tx.!

I requested a change of address in my delivery. I wasn't going to be at home, so I asked FedEx to deliver a package to my office, where there's personnel 9 to 5. The package didn't arrive on the scheduled date. Then I received a notification stating "Cannot locate recipient." Surprised, I immediately called FedEx. Their explanation? "We didn't have your name." They asked for the new ADDRESS of the delivery. Everything seemed right when I placed the request. So, because they could not put a name and an address together, I have to stress out and see if my package arrives. Every time I have to deal with FedEx, there's a little "exception" for my deliveries. The driver didn't find my building. They attempted delivery but (place excuse here). They really, really tried, but (place excuse here). How is it possible that using their online tools I know more about my deliveries than they do?

FedEx has partnered with Walgreen drug stores as a pickup and drop off location and have eliminated all of their drop boxes in those areas. The FedEx location website still lists those drop boxes as operational when in fact they have been removed. Walgreens does not have any supplies for FedEx shipping: no airbills, no overnight envelopes. Those supplies used to be stocked in the drop off boxes. Drop offs cannot be scanned in by Walgreen employees, only the FedEx driver can scan in (which would be the same as it was with a drop box). The problem is that you are at the mercy of a Walgreen employee to do the job correctly. That is a problem when sending an item that has to be in someone's hands the next day.

Waited at the request time of delivery. I waited outside the door of my house in the rain for the time of delivery only to receive a notification from FedEx that I was not present at the address or the business. Funny thing is I've never even seen a FedEx trunk or car drive-by my location let alone even leave the notification at my door. My package is highly time sensitive and I can't imagine that the delivery person must've lied about stating they delivered my package.

Simple. They are 10 days into a package caught up in their quagmire of a system. It's 4 days past the original due date. At no point along the way have any of their notifications or other "tracking or notification update tools" been of value or easy to use, let alone accurate. After receiving the "notifications" and then not receiving the package, I called a few times, and logged into their app, to get help. No one could help. Each time the information was different (and within an hour of each other) and always different than online, and never confirming it was coming anytime soon, despite that being the point of the fed notification. No one helped, no one had answers, all had different information, transferred me several times, said would call back and didn't, and most importantly, truly did not care.

FedEx supposedly failed to deliver furniture of mine 4 times. However the notice slip stated there were only 2 failed attempts, pending one last final attempt. As a result, I tracked my package and saw that it was due for delivery the next day and so I checked on it constantly throughout the day to no avail. Finally, at the end of the day/evening I called and the customer service I received was atrocious.

I order from Apple who says I'll have two day shipping with FedEx. I get the tracking info which says 5 days as there is a delivery exception. I call FedEx and the customer support barely speaks English and cannot explain the reason for the delivery exception or find a location where I could have the package held instead. If I had been given the option I would have chosen UPS or USPS. FedEx is just no damn good.

This has to be the worst service ever! Told that my daughters mattress was delivered, while we were here all day waiting. When we asked who delivered it and can they contact driver, we were told 24 hours. WTH!!! Don't use FedEx ever again… UPS is the only way to go.

We had a package that required an adult signature. It showed on the site that it had arrived Saturday to the town about 25 miles away. It said a delivery attempt was made but we did not get a slip from a driver but assumed it was possible he had been here and it might have blown away. Another attempt was not made until Tuesday and we missed the driver by 10 minutes. Not wanting to make him drive out here again we decided to put a "pick up at site" request to make it easier for both us and the driver. What a huge mistake that was.

I'm not going to go on a rant on how utterly disappointed I am with FEDEX's customer service and their unprofessionalism, or how incompetent their delivery people are in the Philadelphia branch specifically. Last time, I checked online you were a delivery company right? 36 hours later still waiting for my overnight delivery after speaking to 5 different reps - who can't get "1" envelope delivered! I despise companies like this, and would not recommend them even if they were the only delivery co. in the US. Despicable how you treat people.

FedEx driver claimed my package was left at my front door as no signature was required. This was around 2:17 pm on the last day of delivery. Approximately thirty to forty minutes after the Fedex updated this shipping status was when I went searching for where it was supposed to have been left and nothing was there. I asked neighbors and nobody seen or knew nothing. Called Walmart (the shipper of my package). They in turn contacted Fedex at which time I was told they had to investigate it and someone would return my call in two hours. Approximately one half hour later a Fedex representative called me back asking about a door tag at which time I told her, "No. There is not and was not a door tag on my door" and I thought she was returning my call to tell me what happened to my package.

My package was picked up on 10/9/2017, but never arrived at the terminal. It then took 2 days, multiple phone calls, FedEx saying they would "return my call within 2 hours" (which never happened) and help from the company where I had purchased my product for FedEx to finally admit that they had "Lost" my package. Through all this, I also was told that the company I ordered my product from had just had a meeting to discuss options for another shipping company as this was not the first time they'd had issues with FedEx delivery. Obviously, I will NEVER choose FedEx to ship ANY of my packages.

Last spring a shipment coming to me and almost to arrive started going in reverse on the shipping track according to the tracking notifications, and then vanished into thin air. Instigating an investigation with the company, I was informed package was not found and undeliverable. I had to contact seller and they shipped another item. Now it has happened again. A package almost to arrive at destination only to start reversing on the shipping track. But this time it reversed again and is again almost at destination. We'll see if it arrives this time. But it's already a week delayed from what it should have been. Fortunately they are both items of low value, but this time it's delayed a repair job that's been too long in the shop already. I see from the reviews it's happened to others as well. If you're shipping something of importance, don't use FedEx.

After I was assured the smoke masks would arrive the soonest they could 9:30 the next morning for 94.00 (I could have paid 60 something to arrive the evening which they did) they did not arrive that morning and my niece was having lung spasms and had to go out without them. FedEx won't even give us a partial refund. They say it was not their fault their plane took off late yet it was not our fault either. I will never use FedEx again. Their refund policies are lies!

Do not use the automated Fedex phone system. It is rigged to hold the package at a location of its choice without user input. I was hoping to make delivery to a FedEx location near my work. Not only it was not an option but when I didn't select any of the presented options the system by default assigned one of pre-selected FedEx locations automatically. It was the furthest location from me and I could not change it! Once the system makes this decision it is not possible to modify it even though I tried to do it online right away.

Even though they are given the correct address because my address has a trlr 3?? At the end their system is not able to fit all the letters. So they get A 3 and nothing else. Instead of calling someone to find out the right address they deliver it anywhere and sometimes cannot remember there is no number three in my complex. There's 256, 256, 321 so on. Since they are not able to do their job correctly I urge that anybody that uses FedEx to switch to someone that can do their job correctly.

When I went to airport in New York to came to Austin Texas I can bring with me my luggage. For a lot time I was checking where are my box, and never receive my luggage. My niece tell reclamation and they respond, truly we lost, but there are no any case for the reclamation. So simple minded I lost everything, also the shipping cost, very bad and I'm very bad. Never in my life sent anything for FedEx.

Look, when you have a cell phone in the mail you don't want it to be late. Has been 3 days late so far... Would not be surprised it more. Called them, person with heavy Indian accent answered... I have no problem with that except I could not understand them, and they gave me the generic "only 2 more days!" Thing. Very dissatisfied, use UPS. Always early???

Per FedEx a custom doll bed and bedding was delivered on 10/11/2017 @ 9:12 am. I have Ring doorbell and there was no FedEx delivery at that time or anytime on 10/11. I contacted FedEx and opened a case. FedEx has 48 hours to research and the response on 10/13 was the driver doesn’t know where he delivered the package and to have the vendor file a claim. I filed the claim because the vendor has the money and isn’t doing anything because FedEx tracking states it was delivered. I asked FedEx to correct, but they said no and that there is note in the case that the driver mis-delivered. I attached my invoice, proof of payment and Ring life g. Called Ring and they will confirm no delivery at 9:12 am on a 3 way call. If no resolution from FedEx I will contact the local TV station as I am out $150. Never use FedEx, US Post Office or UPS. FedEx lies.

I had a package that I had to sign for being delivered by FedEx today. The delivery driver dishonestly stated that he/she attempted to deliver it but no one was home. They didn't even leave a door slip, because they never showed up. Now they want me to sit around all day tomorrow as well... Very unprofessional.

I have shipped over 450 packages this year. I have used FedEx 5 times, and 3 out of the 5 packages were returned to me in tatters, with boxes that looked 10 years old and run through a battlefield, not several days old. Please note: the other 445 packages were shipped without issue. I pack everything extremely well, and never have issues... unless the buyer requests FEDEX. I cringe at the very mention of their name, because it means the package will be treated like a hockey puck and arrive damaged. USPS and UPS have never damaged packages. ONLY FEDEX!

Terrible service. I had a perishable food box come from London Ontario. I gave my work address for it to be delivered to. They did not deliver as they said I needed a unit number. How could I give a unit number when I work at the front desk. FedEx did not even attempt delivery with this box. They are terrible, have no hearts. Lazy people.

Recently shipped a small package from the US to the Dominican Republic. Less than 7 lbs. Cost: $167.99 for next day delivery. Shipped 9-27 for delivery 9-28. This date 10-11-17, package not delivered. Gave contact phones for shipper and recipient, of course. During this fiasco, I have been online and also called FedEx 14 times (I made notes as to who I spoke with and the date-time), and not one time has FedEx ever contacted me or the recipient to explain what was going on. I checked online international tracking and saw many erroneous statements.

I attempted to have FedEx p/u a car key at Lisbon, Portugal airport customs. The bottom line is that after much aggravation on my part - calls, emails, etc. - the Portugal FedEx office refused to p/u my key and the Int'l people in the USA refused to require them to do so. They stated that Lisbon Customs always kept them waiting. I sent FedEx an email from Lisbon Customs saying that the key was ready for them any time they wanted to show up. Still, FedEx stonewalled me. I'll never do business with this inept company again!

Medical devices from Terumo - According to tracking number it was delivered on Oct. 4, 2017 at 14:48 and signed for by PHUGES. I checked our global address and revealed no match. When I called customer service, Kim (no last name) said that it will take 2 hours to investigate and call the delivery driver. I asked for his manager and gave me to Angel - who happen to have no last name either. Because they are not allowed to reveal their last names. They are FOS!!! DON'T EVER SHIP FEDEX. How come FEDEX are allowing their people do this kind of things. Keep and deliver the packages when they want it. Even forge the signatory or recipient's name. Again, Please don't ever use FEDEX again.

I've had multiple bad experiences with FedEx lately that it's kind of hard to stay silent anymore. Here's one terrifying encounter: First, delivery. I ordered a new phone from Samsung and unfortunately they use FedEx for delivery. The package required a delivery signature and two days in a row, I get a notification that an attempt was made but I had no door tag on my front door. I kept calling them telling them 1) I didn't get a door tag (I saw the delivery attempts via tracking) which meant the driver was possibly going to the wrong place. 2) Was it possible for them to hold the package so I could pick it up. They insisted that 3 delivery attempts had to be made before the package would be held (stupid policy but hey, it's their time and gas). Fortunately, on the 3rd delivery attempt, I happened to be at home and all morning, no one came to the door, I decided to check my email and saw that the package was listed as delivered but it was not in front of my door.

I was supposed to have a express domestic package delivered to my house, however they came by in the afternoon while I was out, and left a note telling me that they had come by and I was not home, so I could pick it up at a FedEx store or have my package redelivered. I understand why they can't just leave a package out in the open, but what I don't understand is why they sent it to a store almost 45 minutes away from my house when I have a FedEx store just a couple blocks from my house. Just to put it out there I am a student who works and takes part in clubs and extracurriculars, so a 45 minute drive really doesn't fit in with my busy schedule.

Today I went to the FedEx store in Queens New York. I wanted to ship two different boxes and the ladies told me I had to use one of their own because paper could rip and information be lost. Totally understood that, I had to buy a new box and tape. The box weighed 40 lbs and they charged me 344.00 dollars because according to her is a national disaster. Why is it that prices are so high. Is ridiculous and abuse. Furthermore no refund if package is lost and no guarantee of delivery. Someone has to stop this abuse.

I live in a city of 100,000 with over 200,000 people in the service area yet Fedex has one pickup location that is open one hour in the morning and one hour in the afternoon, very hard to justify. My one and only FedEx delivery was attempted once while I was at work so I was left a final notice card for which I had to drive across the city to pick up to find them closed?? In a world of increasing Home deliveries they seem to not want any more business if any at all. Going forward I will avoid companies that use them so I don’t have this headache again. So many better options out there!!

I watched my package sit in a FedEx facility not 2 hours from my home, via tracking, for 2 days, then on the day it was scheduled to arrive, and even though it COULD have been put on a truck and delivered, they tacked on an extra day's wait. FedEx is a terrible delivery service. USPS is more efficient, and that's saying a lot. UPS is a much better Alternative!

This dis-organization should be put out of their misery. I receive packages from ups all the time with no problem. I've had 2 deliveries from FedEx in the last month and never received either in spite of being home at the exact time and date they claim the packages were delivered. Their claims process is a joke. They will string you along for weeks then start asking you for documentation that was never required in the first place. Good luck ever getting your claim solved.

A vendor that we work with shipped items to our business and used the lift gate on the truck. $123.00 charge for lift gate? Now FedEx is billing us instead of the vendor. Wait... it wasn't even our equipment! There was no disclosure, no one approved any additional charges. I'm sorry but you simply cannot just charge whomever you want without someone authorizing the charge. Terrible!

I was expecting a delivery of a large rug. The doorbell rang, I went to answer, they were gone. Delivery was a 7 foot by 10 foot rug. Very heavy. He didn't even wait for me to answer doorbell, door was open, someone obviously home. All I needed was for him to bring it inside, as I live alone. Zero empathy from FedEx, even though driver couldn't have been 10 minutes away when I called to complain. Item laying in walkway, and they refused to send anyone back. DO NOT USE THIS SERVICE.

I'm disabled and they have always brought my pkgs to my porch. I have to order my groceries online because I can't stand or walk for very long. This time they were left out in the yard under the shed. Now! I called FEDEX and complained but they weren't interested in helping. Well I'm not interested in helping them! I WILL find Another way.

At this point, I am so over FedEx. I've had my packages stolen from my house several times. Not one time did I ever ask FedEx to leave my pages at the back of my house. Why pass the front door to go to the back of the house??? If FedEx would stop doing this like I requested before, I would have my package today. I came home last night around 9pm and saw an email that my package was at the back door... Well guess what? The box was there empty because someone stole my $300 value of items for my phone. Thanks again for your great services FedEx. You never seem to amaze me.

DO NOT EVER SHIP FEDEX. FedEx allows their drivers and stations to keep anything they want. "Your package was undelivered and unrecoverable" meaning there's no box to be found. Oh well here's $100. Bye. Allowing things to go missing and not looking for them, or holding drivers or managers accountable is wrong. It's THEFT! If you have no other options insure your package for 3x the amount and keep photos and serial numbers of anything you ship.

The last two shipments that I've had with FedEx have been TERRIBLE. The last shipment got broken up and was about a week late. It arrived with one of the boxes almost torn completely off. This time, 3 out of 5 packages were completely lost! FedEx opened two different traces. I had to personally call them for a daily update because they refused to call us. I was told that there were "positive developments" on 2 of the 3 missing packages. The next day, they said that they were completely missing. FedEx has created a significant hardship for our company and has damaged our reputation by not delivering our goods. Since these items take several weeks to make, we will be out of commission for our stock until they can be replaced. FedEx is careless and inattentive. I do NOT suggest using them, especially for international shipments.

Worst service and I personally went and collect the shipment, from my home to FedEx office just 2 km and goods is lying in office from 29 Sept and spoke with customer care. Promise shipment will deliver today. But it is not delivered. Please don't any shipment through FedEx couriers company.

FedEx claims they deliver packages to my home when they do not. I have cameras on my house, instructions to leave at front door, instructions that my house is a vinyl log cabin which is the only one in the state being I had to import the materials. They claim they deliver, they are too cheap to put cameras in their vehicles to hold their employees accountable or to locate packages that ended up God knows where. Customer services does nothing but say, "Yes your package was not recoverable." Asked to put a block on my address so they will not accept any packages that any company may try to send through them and they will not do it.

I dread having a package delivered to my house by FedEx anymore. They are the only shipping company that does not actually deliver a package. I have an adult that is at home 24/7 and able to answer the door. I was receiving delivery attempt notifications with no actual attempt at delivery. I wasn't sure what was going on, so I took a day off of work and spent the day knitting by the front door and sitting outside on my stoop. That very day at 3 p.m. I received a notification on my phone of an attempted delivery, yet no one ever came to my door. I even had a situation where FedEx sent a third and final attempt notification even though they had never given me a first or second attempt at delivery notification, again because they never came to my door. This has happened six times now. The only way I can possibly get a package is to have it delivered to a physical location so that I can go pick it up.

I am very disappointed with our recent FedEx experience. We sent a package to an Embassy in Ottawa and FedEx lost half of the shipment and seriously damaged the remaining box, although we applied a few FRAGILE labels on the box. Before we shipped the package, I have asked one of the FedEx employees to put more tape on on the box, which he did. Everything was sent in perfect condition. FedEx denied our claim, although we sent picture showing how damaged the package arrived. I am seriously thinking not to use their services again.

I have received packages from FedEx numerous times and it seems that the package has been sent using a baseball bat. I make it a point when ordering items to chose any company other than FedEx so that my merchandise will arrive in decent shape. This order was for a knife that I purchased at the Big E fair in Springfield Mass. It arrived in a Cardboard box that was totally ruined. The container that the knife is in was misformed.

FedEx is the WORST for International Shipping. Please DO NOT use them. They are very expensive and they do not work hard to broker on your behalf. Even though you will pay for express shipping they will let your package sit forever and blame it on the government. They have no customer service help in Jamaica and no one knows what is going on. The agents are lazy. They don't read the notes and is of no help. Each time you call you speak to a new person and you must repeat your story a hundred times. FEDEX is an International business DISGRACE and will give you stress and heart attack. Please use other method of shipping. It does not worth your time.

FedEx is worst company to do business. Courier services agent told me that in his 15 years working with FedEx they have not settled any claim for his customers. A box was shipped with FedEx in May 2017, contacted them several times, filed all claim forms and uploaded all requested photos of damaged box and content and documents several times but FedEx is not taking any responsibility. FedEx India and FedEx USA are not providing any proof that package box and content did not get damaged in their custody. Made numerous calls and sent several emails to both FedEx and the shipping courier and international package forwarder but FedEx has not done anything to settle the claim.

I cringe when choosing overnight or 2 day shipping, and later find out it is shipping via FedEx. The route in my area is structured in such a way that the truck delivering expedited deliveries does not arrive until after 4:30 PM. Since we are a business that closes at 4:00 PM, the driver skips by us. I have been in the parking lot, waving at the driver, trying to flag him down, but he just cruises on by. This even happens when we call FedEx to inform them that we are going to be on site after hours, waiting for the package. In some instances, the package doesn't go out for delivery the following day either (this happened again this week). So, it frequently takes 3 or 4 days for a 2 day delivery, and almost always 2 or 3 days for overnight delivery via FedEx.

My package was set up for delivery today. Last night it was in Texas. Only about 2.5 hours from the terminal it would go out of for delivery. Today it's in Louisiana at a terminal about 7 hours away. How do they mess this up? Shipments are never delivered when they are suppose to be according to the tracking info. I prefer UPS over FedEx anytime! I'm tired of FedEx messing up. It's a constant occurrence!

Hidden shipping charges. I ordered items worth USD 45 from China and choose FedEx for delivery, paid 46 USD for FedEx. Before delivery I was told to 2000 INR, this included 1500 INR custom duty + GST + landing charges + insurance. It is better to get item through registered post or EMS. I would not recommend to use FedEx. Overall very poor service.

Yesterday I got the paper on my door saying I miss my package because I had to be 21 to sign but I was not home today. I stayed home from work with my door wide open and waited for my package and I got a email from the people saying that I missed my delivery and there was nothing hanging on my door. No nothing and when I called them they said that they tried to deliver and they never did so we drove out to the Tacoma branch to try to go pick up the package and the truck is still not there and it’s almost 8 o’clock.

It might be out of your hands but avoid the Fedex Facility in Walnut California if possible. I am not sure how a package can travel from Florida to California in three days yet take 5 days or possibly more to get from Walnut, California to San Diego, California? I say possibly more as it remains on the truck to be possibly delivered late today which I remain doubtful of and possibly out 4 more days till Tuesday according to their site that routinely misinforms me. I would love to understand how a package arrives in Walnut, California Monday afternoon and moves only 7 miles down the road to the City of Industry late Wednesday night. Then to get from the City of Industry which is about 85 miles. Away, it may be several more days.

I have been struggling for the past 9 years to get my packages delivered with this company. FedEx drivers don't care if your package gets delivered or simply FedEx logistics are way far behind design to give a good customer service. Many but many times I have told FedEx customer service and gave them my business hours (which are posted on my door) but they always keep delivering at the time they feel like, disregarding the business hours. In consequence my packages always gets send back to the sender after FedEx third attempt of delivery, which THEY WILL ALWAYS ATTEMPT TO DELIVER out of my regular business hours!!

Don't schedule a pickup with FedEx. They will make you wait 12 hours at which you have to be there for them to pick up your package and then Fed Ex just not show up. I scheduled a pickup for 09/27/2017 between 8:00 AM - 8:00 PM. Confirmation #**. It is now 8:35 PM and still not here. I took the day off to take care of this pickup because the package was too big to drop off. I am giving a one star because that is the least I can rate FedEx - didn't even want to give them that one star. FedEx has a serious problem with their pickups.

This is written after long time of frustration with this company. Someone must put them out of business. We have been sending packages with this company for the past three years international and national. I would say that 60-70% of the time - there are "issues" with the delivery. The imagination will not be able to describe the mistakes that are being done by this COMPANY. Here are just a few examples: losing packages, sending packages to the Philippines instead of Philadelphia, Lying about weather delays whereas the package was misplaced, delaying packages in their stations because they thought it is not that important to be delivered as it was supposed to (overnight) and more. Their right hand does not what their left hand is doing.

For the 2nd time in a row have my order made and a FedEx do the same thing with my delivery. The last one I did the order online on Sept 19. FedEx collect my order on facility close like 40 min. away from my office address on Sept. 21st. So until now they keep rescheduling my delivery without even left a notice or tag on my door??? Really? They say my address was wrong but I has a proof on my order that are correct all the time... Like almost 10 days and anyone did nothing? I call them but every time they apologize and that's all! That company is not good or respectful to the customers at all! UPS rules! P.S.: in the first time I have to call and go to facility to pick up my order...:-/

I have never enjoyed using FedEx due to their poor delivery options and fails to include customers in request for drop off time or have an account to have a specific request to handle and deliver packages. FedEx delivers a package to my door at 1:00 pm. How many people are at home at 1:00 pm. Most of us are at work at that time. I call to speak to a representative and you are put through a series options and given advice by an electronic voice. I finally received someone after pressing 0. The person on the other side was no help. And now I still have to wait for a package the following day and set at 12 pm with no option for a later time. No option online on how you want your package to be delivered. This is very poor and very limited service. If I never go through FedEx again it will be too soon.

FedEx Ground shipping is unreliable and any shipment with them can never be considered to be assured to be delivered when they say it will be. Their web updates cannot be used for accurate information because they don't scan in a timely fashion. Sometimes their web info is just plain wrong. A package will be said to have left a location but in fact it will still be there. There are times when they just don't know where a package is. Whenever possible, have a vendor use some other service, because FedEx ground is the worst service around.

FedEx online account will calculate a shipping charge and provide a label w/o telling you that they actually charge double and triple the price quoted. They don't send info on inflated charges or card use because they don't want you to catch on to their deception. A 11 lb box they claim weighs 21 lbs because of the dimensions. I'm quoted a price of 14.54 shipping but they charged me 44.42, more than USPS would, thought I was saving money for 6 months and hundreds of packages before I caught on to their calculated deception through my monthly banking statements to Federal Express.

I purchased a set of oversized tires for my truck on Friday Sept 22, 2017. The company I purchased the tires from ships through FedEx, which was fine by me. I'd always had fast and positive results with FedEx. I'd noticed my tracking info was looking strange on Sunday morning as the tracking was showing "in transit " in Memphis several times but no arrival at the FedEx Facility. I called customer service on Monday at 8 am. I went through a couple worthless reps before I found "Marquise" who identified the abnormalities and placed me on hold to contact that Memphis hub. He quickly came back and confirmed them to me in Memphis and their manager was certain it was out for delivery. He stated they would put a trace on the package and would call me back.

I had to give it one star, otherwise it would have been -10. A month ago, I had a computer built for me. Saturday, September 23, it arrived at the Charlotte, N.C. FedEx office. I was notified it would be delivered Wednesday, September 27. To my surprise, it showed up without any notification at 10 a.m. this morning, Monday, September 25. I happened to be gone. Had I received any notification, I would have been home. I checked the FedEx site and found that the driver had left a most incomplete notice on my door. Thus began several hours of lies about having it delivered today. Four unreturned phone calls, though they were promised. Finally I was flatly told it would be tomorrow. Every bit of this could have been prevented with a phone call. But, no, FedEx takes off. I will never again use this company if it can be helped. I personally think it is time for FedEx to put negative numbers where we rate their God-awful service.

I have put in a claim back in July 2017 for damaged product shipped. The first two times I called my claim was placed in incorrectly. I found this out after I called to check on the status and was told "oh this what put in wrong, no wonder you haven't heard anything." I got a 3rd claim case that was put in correctly but then find out I did not fill out the forms which I was NEVER told to do when first placing the claim. I only found out about this step I missed when calling to see what the status was. It is now September and still no new information about what is going on with my claim. My damaged package was picked up, which they also screwed up the first time. The scheduled for express, when it was GROUND. You would think that would have this information in their system!!! Seriously the worse customer service.

Whenever I deal with FedEx ground, I'm usually ok with the outcome. FedEx SmartPost on the other hand is a waste of time. Too much time. I ordered a phone charger that's going to take two weeks to arrive at my residence. After FedEx SmartPost take all the time in the world, then they pass the package off to USPS for final delivery... The only time I have packages take that long is when they are coming from other countries. Lesson learned for me. Never Ever use FedEx SmartPost.

FedEx falls short in providing up to date shipping times and information. In today's age with almost every person carrying a device capable of receiving instant notifications FedEx delivery rates at the bottom of all companies in the field. Tracking info is days/hours old and not in real time. Customer service offers the canned response that delivery will be made by "end of day" followed by the empty "sorry for any inconvenience". Poor experiences with FedEx has convinced me to request merchants use another carrier to ship my purchases. Complaints fall on deaf ears with this company since the bulk of reviews are similar to mine yet nothing changes. FedEx is falling behind the times and has slipped from being one of the heavy weights in the shipping field. Too bad they don't listen to their former customers.

I only gave a star because it was required. I'd like to give them a negative! I was expecting a package a week ago, being pushed one day to the next. I was tracking this package on their site, driver indicating no attempt made for 3 days straight. I called FedEx numerous times and was told they would take care of the problem and have it delivered promptly. I then requested for a supervisor, Eli who was an "advocate". He also reassured me that he would get to the bottom of this matter and call me next business day at 2 pm, that's today and never heard from Eli. What a terrible way of doing business something has to be done about this!

My shipment was scheduled for Friday 5pm. So, I took a leave on Friday as there will be no one to receive my package at home. And I was waiting for it. Till 5pm I was waiting and tracking each moment of the shipment, also activated the message facility they have. For every change in location it will send you a message. My last message was it received for delivery. That's my status. I called to the customer service automated service gave me the same information that I am looking. So planned to talk with the representative. She then replied that my shipment will be received on Monday due to there were no drivers for delivery. I was completely upset with her answer.

FedEx is offering a flat rate freight box with pallet for a fair price that includes the skid/box. It's a brilliant idea borrowed from USPS and could save my small business a LOT of money. BUT, you have to talk to your account representative, if you have one. Good luck getting one or getting them on the phone. You have to go thru that moronic AI phone system that keeps asking you for information that is irrelevant. ("Sorry, I didn't get that. You can say, "track a package" or "find a package" or "more options" or "more options" or "more options").

I was sending a 3 pot, crock pot to my Mom from Tennessee to Florida. I bought a box and bubble wrap from Walmart because the pots are ceramic and the lid is glass and of course I wanted to protect the base. I took everything to a business that FedEx picks up from and process the shipping and money for FedEx. The woman and I bubble wrapped and stuffed and padded that package... and it was sent, August 10, 2017. I get my package minus the broken MIDDLE pots to me at my house August 18, 2017. I go online to process a claim. It tells me I have to call a number to start the process. The automated telephone message tells me I have to fill out a claim form located online. There is no claim form where they say to go, instead it says you have to start with a telephone call... grrr. Finally a live chat box pops up and I get answers and the forms emailed to me. Fill them out and send them back with pictures August 19, 2017.

I am so angry at their customer service support. I had a delivery attempt yesterday where the driver did not ring the doorbell or knock (there was someone home all day) and so I called for a re-delivery and was told that it could be picked up at their Monrovia, CA location today. I went to go pick it up and it wasn't there. I give FedEx a call and they said there was never an order placed for re-delivery! So I asked them to send it for delivery for tomorrow morning back to my house since they messed up and I was told that it could not be done. Why??? It was their mistake.

Try not to use FedEx if possible. They destroy or lose orders 99% of the time. At my new house, I have yet to receive anything. Usually it gets damaged on the truck and they return it. Today, a package was sent overnight from Arizona to Colorado and good old FedEx lost it in Tennessee. They won't do anything and don't even care.

I order an ironing board from Bed Bath & Beyond that was suppose to be delivered by FedEx on 9/19/17 between 12:45 and 3:35 pm (EST). I waited at home all day for this delivery. At 3:35 pm, FedEx changed the delivery date to the next day. I called FedEx at 3:46 pm and explained that, that was unacceptable. They told me that someone would call me back within 2 hours. After 2 hours had come & gone I called them back and explained that unless the ironing board was delivered that night that I was refusing delivery and it should be returned to sender/Bed Bath & Beyond.

Whenever I order an item and see that the package is being shipped through FedEx, I am immediately disappointed because I know it will take over a week to get to me. Here's how it goes every time, you check FedEx tracking and see the package has departed its location. Then a few days later, I see it is at a location literally two hours away from my address. Then I will receive it a few days later. I don't know WHY anyone would choose FedEx as their shipper. It is more expensive than USPS and takes so long to ship!!! Very disappointed in the time it takes for them to deliver a package. With Amazon and other fast shipping services, they are NOT keeping up with their competition by any stretch of the imagination.

I work in sales. It cost me a ton of money to not go to work. But I cannot trust and FedEx will deliver my package to my door. They always pull in the driveway put a door tag on my gate when there's clearly no beware of dog signs anywhere. Every time I call they say they knocked on my door which is a complete lie because my wife was home all day. Please send in the dogs inside never barked which they can hear 10 times better than we can. Now when I called customer service they were very courteous and polite. This complaint is only for the driver of FedEx. She made I don't know how to file a complaint other than doing this. Hopefully this will not happen to you can you. Take better options do not use FedEx!!!

I drove an hour and a half to come into work just to receive my package that was scheduled for delivery. I opened the business at 7am and made sure to leave doors wide open so that the FedEx driver could easily see I was here. I check my tracking info and have the message that "Customer Not Available or Business Closed". I am beyond upset. Today is Saturday. I call FedEx and they say they are sorry and shipment will be re-attempted TUESDAY! What?!

This is a continuous issue. We have perishable medications shipped overnight on Thursday for next day delivery on Friday. By Friday afternoon the package will not have been delivered. When we call FedEx they say the package has not been sent overnight (which is incorrect), and claim it will be delivered on Monday as their ground service is not open on Saturday and Sunday.

It took two month to have 3 papers send from the US to Ecuador and $100! They kept sending excuses about the weather and when I called the client service could not assist either.

On 9/14/17 I received an email stating a delivery attempt was made at 1:39pm but the business was closed or the customer was not available. I was at my desk at 1:39pm and was at my desk since 6:30am. My assistant was also at the front desk. There is ALWAYS someone monitoring the front area since this is a child care center. There was NO delivery attempt made during this day. In fact, UPS made 2 deliveries this day and a courier delivered an envelope on this day. We have deliveries daily and in 8 years there has never been "a delivery attempt was made but no one was available" issue. We have been waiting on this package and I've been tracking it since Tuesday. We needed it on Thursday, the day it was promised.

I will never buy from anyone again that uses FedEx for their shipping services or will I ship anything through FedEx. They tell you to use their tracking service which gives you a different delivery date everyday. FedEx should no longer be able to carry a business license if they cannot conduct their business in a more professional way and provide the services they tell consumers they will do. In my eyes the delivery e-mails they send are fraud and fraudulent charges should be filed.

I find FedEx to be the worst of the delivery carriers. I have had several problems and even after reporting them to customer service they continue. My main concern is that the delivery person rings the buzzer off the wall several times and nine times out of ten they leave the packages in an unattended public lobby. Complaints to no avail. I never use them for outgoing deliveries.

With FedEx it is always a hit and miss with their deliveries. They are OK for sending documents, but as to packages not so much. They have lost 2 packages so far, and delivered a package to the wrong address, even though the name and address was correct on the package.

Last week, I walked into the FedEx store with my pre-packaged and addressed box. I set it on the counter and asked how much it would cost to send it FedEx Gfround. The guy said, "$5.99". Then he said it had to be re-packaged and confused, I asked "Why?" He said that the corrugated cardboard wasn't heavy enough so I asked how much that would cost and he said $5.99. That's the only conversation we had. He rang it up and I paid with my credit card thinking I was getting a good price. When I looked at my receipt, the charge was over $17.00. I asked him why he didn't tell me it would cost that much and he said he did. This was an outright lie so I asked for my package back with the outside box removed and a refund of my money. There was a real disconnect here and I believe that he deliberately misled me. I took my package to the US Post Office and it cost a little over $8.00 to mail it.

I did not have to track my package... It arrived so quickly and on time... It was not a concern. Drivers appear to be more honest than USPS... Or UPS.

I always use FedEx. Recently I used FedEx and I was very impressed with how quiet and quick the delivery person was. I was having lunch with some old friends and when the lunch was over and I was walking them out to their cars I saw an entire treadmill placed very carefully on the front porch. The drivers must have been able to fly because I didn't even hear them make the delivery. They are so efficient and amazing!

I was supposed to get a package I needed for my work by 12 noon on 9/8/2017. It was overnighted. 12 noon came and went... and no notification that the package was delayed. Hurricane Irma had not even hit the Keys at 12 noon ET on 9/8. But FedEx decided to reroute the package - and not notify me that the Daytona Beach facility was closed - so I waited until 9/13 - whereupon they said they would deliver the package by 12 noon ET... guess what - it is after 12 noon and no package. If they are going to be late - instead of promising things they can't deliver, they need to be more communicative of their issues.

Your drivers are as bad as UPS in that they don't knock or ring doorbell. They dump the package and run. Even with all the theft going on by thieves following your trucks, your drivers do not care if the customer gets their package. YOUR COMPANY ALSO NEEDS TO GET YOUR ACT TOGETHER!!

I like to use FedEx. They are great to deal with. I've been using FedEx for over 20 years and now they really come to the forefront, they has certainly arrived and a force to be reckoned with.

I have never had a good experience with FedEx. Getting a package is always a challenge and most times the drivers are so busy they just have to keep moving along. I don't like the way they treat their employees too.

This is the 4th time this year that I have had issues with FedEx. Having 20 years experience involving UPS, USPS, FedEx, and a multitude of freight companies, I find FedEx to be the most unprofessional and unreliable. I received a pre paid label for a warranty item to be shipped back to the mfg. After securely packaging and labeling the item I went online to FedEx's website to find a drop off facility. I went to 4 places they listed... And NONE had any FedEx drop offs. Finally, I had to drive over 20 miles to a FedEx print & Ship store and they said they had to use one of "their boxes" and charged me over $5.00! I would never choose to use FedEx nor would I ever recommend them to anyone else.

Tracking a package on FedEx site. Says package will be delivered by 8 pm Today. Package is not delivered, and page says package will be delivered by post office. Well post man came at 1 pm with no package. So what good is package tracking, or paying for shipping to FedEx if FedEx is not going to deliver it ON TIME?! We have a FedEx distribution complex less than 4 blocks down the road here! They have FedEx trucks running thru this area all the time. If post office does not deliver within next 2 hours, I have wasted a whole day waiting for package to be delivered.

I just used them recently and thought pricing was a little high for a large envelope but it got to destination as quoted timewise and the pickup service was also great. Rivalry with you know who should not be a problem!

I sent a package to another country. Nobody pick it up and I told them to send back. Never received it back, so they actually stole my package, will never send anything through them again.

FedEx, you guys are killing it! You are faster than your competitors and pricing isn't too bad. My packages don't come damaged either.

Poor service. Very careless with packages. Set a heavy object on top of flat screen tv. Breaking screen on tv. Never paid me. Fedex doesn't care about customer service.

FedEx will not follow simple, delivery instructions regarding where to place parcels so that they are safe, protected from elements, passers-by (urban-suburban area). If they moved their arms 1.5' further, parcels would be in cleaner & safer area & not sitting in bird dung, rock-salt and easily grab-able by anyone walking by- where they put things is just out of range of security camera. They also hide damaged parcels by turning it on the side that's damaged, they refuse to ring the doorbell for a simple alert that a package has been delivered. I don't expect them to wait, but it would be nice because I am a disabled senior. It's gotten so bad I've decided to stop shopping sites which ship using only FedEx as carrier.

FedEx has been very prompt with deliveries and do take products to the doorstep unless a sign for the item is needed. Occasionally the driver has difficulty navigating our country driveway and drives on the grass, especially if he or she needs to back up and turn around if the drive is blocked.

FedEx is a terrible shipping/delivery company. I have several signs on our front porch/door to only deliver packages to the back porch. FedEx drivers consistently ignore this and packages sometimes sit on our front porch for a few days because we don't use our front door which has no walkway to the gate, only mud or grass. When they do deliver to the back of the house it's not always on the porch. One time they left 2 huge, heavy boxes from Chewy which contained and were labeled as "cat trees." The driver was too lazy to nudge the ajar gate open and carry the boxes 20 feet to the back porch. He/she left them out in our driveway with rain forecast. I had to lug these massive boxes myself and wrenched my back in the process. This was over a month ago and my back still is injured.

I shipped a college diploma from California to Texas. To do so safely I purchased an art/photo box. This box was well constructed with foam and cardboard baffles. The salesman was very careful wrapping and packing the frame. I would ship with this company again.

I use the College Park store, the experience is always great, the staff helpful and knowledgeable. And I always get there in time for the 6 o'clock truck pickup, it's like a running joke. My package always get there on time. Only had one late delivery.

I prefer to use FedEx whenever possible. I feel very confident it will arrive on time in good condition. Our local FedEx store is always very helpful & professional.

This is the 4th or 5th occurrence this month. Regular driver does not show up. Tracking shows item to be delivered is on truck for delivery. There appears to be no plan in place by driver (franchise owner) or Pittston Hub when driver is a no show. Item(s) to be delivered are delayed until driver shows up -- several days later. There was a great regular driver a few years ago but since he left there have been multiple problems -- No shows, delivery of direct signature to wrong address and signed by 14 year old, driver who threatened to knock me out because he was called back to deliver when he tried to bypass and say I was not home, drivers using unmarked box trucks with no package confinement so packages slam against each other on floor of truck (sub-contracted drivers) -- to name a few issues.

I live in a four story apartment, three time FedEx came and just left a notice. Too lazy to walk up a few stairs. Now I need to take time to pick-up my package from one of their site. THANK YOU FEDEX FOR A LAZY DELIVERY.

I mostly order from eBay and Amazon and from private companies and sellers. In general FedEx delivers packages on time and in a safe mode. T and Amazon and from private companies and sellers. And their packages usually arrive in good shape and on time.

I use FedEx because it's the closest shipping office to me. For general shipping, it was fine. I often use USPS for books, and to keep USPS alive to provide regular mail delivery. FedEx was also used to ship my son's paperwork for a new job.

I ordered a product on August 25th. I admit it was poor timing with the Hurricane, but the company I was ordering from was in Indiana. It took them FOUR days for FedEx to create a shipping label and two full days before they bothered even shipping it out. THEN an additional 6 days to drive by car. 14 hours from Indianapolis to Dallas. Fine, again there is a hurricane. I understand that natural disasters aren't planned for. However, it is now Sept 5th at this time. They were quicker taking it from Dallas to Phoenix, which arrived early this morning (the 8th).

I was supposed to receive my package on Aug 30th. I instead got a call that they had not been provided with the full address and therefore could not deliver it today. I called back and provided the address. They said it would be delivered on the 31st. I had the class that day, and within 10 min of returning home from class, I received an email stating they missed me and would deliver it on the 1st. This repeated itself on the 1st, with them stating they would then deliver it on the 5th. I stayed home all day on the fifth. Around noon I got another email stating that it was rescheduled to the next day. I called and asked why. At first, they said it was because I wasn't home. I replied that I hadn't left my home all day and that no one had come to the door all day. They then said it was because they didn't have my correct address. I pointed out that I had provided that the week before. Apparently, it had not been saved to my file. I provide the address.

After 1st false delivery attempt FedEx delivery passed by my address empty handed and a minute later I got email notification about failed delivery attempt!?! Called FEDEX shipping DEPT with no success!

The drivers of FedEx care about the parcels they are delivering, hardly had any packages crushed or mutilated. Always on time too. The drivers for the most part are concerned about their driving habits and not acting like it's a race when they are driving in rural areas. They slow down for rough roads.

I recently went to a FedEx office in Columbus Ohio to ship my textbook. It cost 13.00 dollars and few cents. The rep was very helpful and within minutes he got the work done.