FedEx Reviews

On the 10th of December I get notified that my package will be delivered. On the 10th of December that evening I see that it's being held for an unknown reason but it will go out on the 12th of December. On the 12th of December after making arrangements for additional people to be here to pick up the package, it's a no show. Let me explain, I just recently had major back surgery. I am not allowed to pick up more than 8 pounds. In order to pick up the delivery I must make arrangements for people to be here to be able to bring it into the house.

I receive many packages and have never had issues like I do with FedEx. Packages consistently with tracking showing they are out for delivery...only to be delayed until the next day (when I'm lucky). Sometimes showing a note that 'no one was home' when I was and no one ever showed up...if they would have there would have been a door tag. Drivers showing up in personal, un-marked vehicles. I don't have this problem with any other shipper. USPS, DHL, UPS. No problems like this at all. This has happened repeatedly with fedex.

I sold an item on eBay. I decided to use FedEx because I heard they were the most reliable shipping company there is. I made sure to remove "signature requirement" for delivery because I didn't want Fedex to hold the package. On December 8, my package was out for delivery. The truck driver didn't feel safe leaving the package there. He attempted delivery every business day since the 12th. I called Fedex on the 12th to see what was happening with my delivery. They told me that the driver did not feel safe leaving it at the buyer's residence.

I have received messages stating my pk couldn't be delivered due to weather delay at recipients home. We dont have bad weather so why do they keep saying that. It's been 6 business days now stating that same excuse. Every time FedEx has delivered a package at our house they have screwed up every time in the last 6 months.

Never use them. They shipped my package from Ohio to Pennsylvania (two states over) and it took over a week. After being told every day the package would arrive tomorrow. Everyday I stayed home waiting for it, only to be disappointed every night, without any notification of delay or otherwise. I called and noted my account to DO NOT DROP AND ROLL, PLEASE RING THE BELL, SOMEONE IS WAITING.

Perishable item sat in facility for over 54 hours. Ordered perishable food. Was picked up by FedEx on Tuesday the 10th at 1pm. Sat in a Delaware facility for over 40 hours. Then moved to a Maryland facility for 36 hours. Was supposed to be here on the 13th and has not even made it out of original state. They now said it will not be delivered until next week. So much for getting something edible, will be rotten by now.

Package sent from Seattle to Pueblo, CO, very expensive, said package was left on doorstep but it wasn't, left by the mailbox by the street, almost on the road. It was there all night. Driver too lazy? to walk down the road to house to give it to my Sister. Will never use them AGAIN!

In the past they delivered one of my packages to my neighbor, and another time delivered one 2 miles away on a different street. This time: An order I ordered on Friday, product was in my same state, so it's close: the following week: they promised delivery Monday, then Tuesday, then Wednesday. Never showed up, I've gotten minimum response from FedEx, who it looks like have LOST the package.

I purchased a car part from Rock Auto, a 2.5-hour drive from my home. I selected ground delivery and Rock Auto had the FEDEX label created within one hour, and it shipped that day with an ETA of two days to get to my house. Awesome Rock Auto!! On delivery day FEDEX had it on the truck and out for delivery. 7:30pm that night my delivery went in to pending status. The next day, day 3 the same thing happened at 7:30 at night. Day 4 same thing.

I've been waiting 4 additional days for a package to arrive. I decided to reach out to FedEx about the delay. All I got from FedEx was to check back in 7 days. I asked where my package was, but never received an answer. I said I checked the tracking and for the last 4 days it says it's on the truck for delivery. They said it wasn't, when I said then where is it, they couldn't give me an answer. What a poor way to run a business. I will never buy from a company that uses FedEx as their shipping service again.

It blows my mind that FedEx is even in business. I wish I was exaggerating, but EVERY single package that has every attempted to be delivered to me by FedEx has never actually made it to my doorstep. It’s to the point that Nordstrom now knows to only ship items to me via UPS, because of the obscene number of claims filed for lost packages. I’ve gone out of my way, paid more, flat out not ordered if I saw FedEx was the shipping provider, but unfortunately I placed an order without knowing the shipping provider and prayed it wasn’t FedEx. Sadly it was.

I never got the package which was supposedly delivered to my side door. I don’t have a side door. I was sitting and looking out my window to the street for 2 hours waiting for the Fedex truck which never came when, much to my surprise, I got a text saying my package was just delivered to my address. Never happened. Calls to “customer service” are a lesson in futility as you get no help from their reps. Finally had to call company that shipped the package and they opened an investigation into the latest fedex incompetence. Things like this are common with this so called delivery service. They have screwed up numerous shipments in the past and are unworthy of anybody’s business! Wish I could give ZERO stars!! If you have an option don’t use FedEx—ever!

Initial shipment was scheduled for delivery on Tuesday. Everyday since Tuesday it says on the truck for delivery. We even watched the truck drive by our house and not stop (We live in a tiny town with one delivery guy). FedEx keeps claiming weather delay and refuses to help. Don't do business with this company or companies that ship with FedEx.

Every time FedEx suppose to deliver a package to my house it an issue. I wish companies stop using them for home delivery. They had my package since December 3... Today is December 12th. I was told on yesterday my package would be delivered by the end of day... No package. It was returned back to deliver facility. On the 10th which the date I was told it would come so I waited all day so I could help the delivery person. I called today again wasn't allowed to leave a message for a supervisor to call me back. It's not because of the holiday my desk hasn't arrived; it's because of laziness. The desk is for my office. They have left my packages on my front steps and on the side of house on the ground. I just nobody would use them to deliver anything to my house.

I live in Jonestown, TX and I purchased two items from a large company in NY. The tracking number on FEDEX.COM showed that the item arrived in Pflugerville on the 10th and was scheduled to be delivered to me by end of day 11th so I stayed home waiting for the package so I could sign for it. At 6pm, the package still hadn't arrived so I called FedEx. The lady said it was on the truck and would be delivered before 8pm. At 7pm I received a text update that the package failed delivery, delivery not attempted and would be rescheduled for delivery on the 11th. The 2nd package also arrived into Pflugerville on the 10th and was scheduled for the 11th. So now, both packages are scheduled for delivery on the 11th. So, I had to stay home all day, waiting for the packages... which NEVER ARRIVED. I called FEDEX twice during the day checking for updates and was reassured they would be delivered. But they never came.

Can I give ZERO STARS? We ordered our CHRISTMAS TREE and should have received it a week ago. Every day the tracking is updated and delayed again. It has been 'In Process' getting here for days. Every night they update the online tracking to say less. If I hear one more time that they are busy because it's Christmas I'm going to scream! UPS, USPS, Amazon.... all deliveries are all on time. I will NEVER USE this horrible company again!

I ordered a part for my car. Seller sent to FedEx on Nov 30 at Nashville, TN. Item arrived to FedEx in Mesquite, TX on Tuesday December 2 by night. They scheduled delivery for Wednesday 3 at the end of that day. I didn't get it. I tracked in FedEx tracking page and had a change: "to deliver on Thursday 4 at the end of the day". I got nothing. I checked the tracking again and read "To deliver on Friday 5 at the end of the day." They didn't it.

I purchased a package in 11/30 and Fedex estimated delivery day was Dec 06. At Dec 06 I haven’t received my package and I called the fedex then they said because of Black Friday so my package got delay and they make a commitment with me that will be delivery in Dec 11. I been waited whole day until after 5 pm I check the tracking and it say schedule delivery pending, I called customer service to find out what happing, they said my package in Terminal Vernon wating to transit to Arcadea Terminal so they don’t know when my packages get transit and when they schedule for delivery even they were missed their commitment twice. All the customer service can say that SORRY. So my question is what is Fedex’s commitment with customer? And when they break or missed their commitment so what’s their responsibility for what they promised??? Just a SORRY??

After a failed delivery on a package I sent I have had an ever changing story on what happened. Now after over one month I am being told the only way to get my package back is to open an account and pay a fee first. After being told a manager would speak to me about the matter I am now being told no one will until sometime after 12-25. I am only 63 years old but I have to say Fedex has set the bar for worst service in my life so far.

I guess it is the Christmas season but I was told my original delivery date would be Thursday, December 12. I cleared my schedule for for Thursday and I got a call on December 10 stating the delivery would be on Wednesday, December 11. I had to change things around even having my neighbor stay at my house until I came home from the doctor. I waited all day and after 8pm, still no delivery. Now on the tracking it states pending delivery. 4 calls to customer service and everyone stated that it was out for delivery. How difficult would it be for them to say that the delivery would be on Thursday instead of lying to me. I think my package is lost. It would be very nice if someone would email me or call me or text me. I don't want to waste another day waiting on Fedex. I would be happy to pickup the shipment but it probably weighs about 40 lbs and I am elderly and to take the package from my car to my home would be impossible.

Sent a package through FedEx on December 3, 2019. What a frickin' nightmare. I have been trying to get information from all the representatives I’ve been in contact with and all they can say is FedEx has too many packages and complaints to find and or deliver my package to NJ. ARE YOU KIDDING ME. This is what this company does. It’s in the shipping business. We are now 8 days later with a bunch of I’m sorry and have a nice day. PLEASE if you have packages the must get to their destination DO NOT USE FEDEX.

Am still waiting for my Christmas tree delivery. It supposed to be delivered 12/10 by the end of the day. I received an email that delivery couldn't happened due to the weather. Seriously?? I am in North Carolina, not in Midwest! It's 65F with the rain, not a heavy snow. Another email, today morning, said the delivery will be between 8 am - 1:50 pm. I checked online: my item was on the vehicle at 3:00 a.m. Now is 4 pm and I am still not having my Christmas tree. Called to FedEx customer service and filed a complaint. Not sure about the result, but my Christmas mood is getting down.

Haven’t had this problem again, hopefully it is just a one time occurrence.

We have been waiting on an adjustable bed frame for my 94 year old parents to be delivered and have been given different answers. This is the Troutdale, OR site. More than one time have we been put on old for 90 minutes with no one answering the phone. We do have a record of phone calls but we do not have a record on how many times we were told someone would call back and NEVER did. We have been told the bed will be delivered tomorrow. Didn't happen. We were told with Christmas deliveries with with this bed being large it will take longer. We have been told so many lies and yet my parents continue to sleep in their chair beds. The supervisor is useless. Is the bed on the truck and not unloaded or is it no one cares? We have the tracking number which continues on saying pending even after we are promised a delivery. We will never use Fedex again.

Our expereince with FedEx service in the last few months has been absolutely awful. The first problem was with a shipment of wine worth more than $1500. We received the email telling us when to expect the delivery but the driver did not come that day. When we went through the process of arranging to pick up our wine a local FedEx store we kept getting messgaes that our wine we was scheduled for delivery the following day. After five days of that, we notified the winery we were refusing the order. Currently we have six e-mail messages from FedEx each telling us a package is to scheduled for delivery "today" some of those emails date back to the previous week. We have yet receive a single one of those items. We are going to stop purchasing items from vendors that use FedEX. Their service sucks.

I can't believe how bad my experience has been with FedEx! Tracked my order and said the package was on the truck out for delivery on Nov 30th. Never received. A Week later all FedEx could say was they could not find the order. I go back to Home Depot and they say they cannot reship because it is on back order. So I lost the order and cannot re-order. So I get screwed. FedEx and Home Depot both screwed me. I would not recommend either company. FedEx issues a Case ID number and Home Depot issues a refund. Great. My black friday deal is gone because FedEx lost my package.

Days of delay then driver posted a note through the door when someone was in - it happens all the time - no wonder Tom Hanks ended up a castaway. The pilot was probably asleep. I would choose any alternative over Fedex.

My wife missed work waiting for a delivery all day. At the end of the day, FedEx changed the "scheduled delivery" to the following day. We tried customer service and were on hold for a long time. No solution. Deplorable service!!!

The tracking number and delivery date are absolutely meaningless with FedEx. Late in the day of the scheduled delivery date, the status suddenly changed to "pending". After spending 35 minutes trying to get information from their customer service rep (and the majority of this time was waiting on hold), I was told there wasn't an answer, and they would request an investigation and someone would get back to me with a response by 5:30 PM the next day. Of course, that time came and went with no call back. I again called FedEx to see what was going on. The woman assured me my package would be delivered the next day. I asked her how that was going to happen when there was nothing to indicate it was even in my state, let alone my local city. She couldn't answer that, of course, and became defensive about how busy FedEx is during the holiday season.

A representative left a voicemail for me today saying my package had until December 17th to be delivered. Odd because it initially was supposed to be delivered on 12/7. The first representative hung up on me after I asked to speak with a supervisor. That was 15 minutes of being on hold. She told me that my package was “lost” and I needed to contact the company I purchased items from.

I placed an order on Black Friday for my husband's home-medic. The regular price was over 400.00. I was so excited to get it for 265.00, so I ordered it delivery. Mind you I live and work from home full time so I've been watching for Fedex along with UPS and other services I've been expecting packages from. Today FedEx shows up, slows down, stops but never leaves the truck. I then proceeded to check my tracking to see if my package was still on the truck out for delivery. To my surprise my package was showing as delivered.

FedEx was to deliver a package on 12/08/19 and I waited for delivery but at 8pm they changed the delivery date to 12/09/19. So I wasted a day waiting for the delivery since it need my signature. Now it's the 9th. I was in my house waiting for my delivery and I went out to see if they were outside. No they were not. It was UPS knocking at my door with a package. Great company UPS. There was a tag on my door from fed ex stating they tried to deliver my package. We were home. No one knocked or called like I had informed them earlier to do. What a joke. Poor work ethic.

FEDEX is the worst delivery company ever!! We ordered something from Wal-Mart and was supposed to have a 2 day delivery. FEDEX has been horrible about delivering our package and it is almost a week later at this writing. We have been messaged from them: "Your package will be delivered today", "Your package could not be delivered today, but will be delivered tomorrow", "Attempted delivery but no one was home" (a total lie, by the way. Home with door open, cameras to prove no attempt was made at all). "Your item will be delivered tomorrow", "Your item is on the truck and will be delivered on the next business day" AND as you're waiting that morning, another message saying "your package will be delivered tomorrow" ETC. ETC. ETC. Lots of excuses and still no delivery.

Heavy package from Wayfair not handled well by FedEx delivery. Delivery status changed on delivery day to three days later late in the late afternoon of 12/6/19. The next day, 12/7/19 again in the late afternoon, I received an email that there was a delivery attempt made even though Fed Ex had already changed the delivery to 12/9/19. The driver supposedly left a tag and returned our item to their depot. Per customer service, the driver left a tag as no one was home. I checked while still on the phone with customer service. There was no tag left on our door and our surveillance system proved that no one had even showed up here. Customer service rescheduled our delivery while I was on the phone for today, 12/9/19 with a 10:30 am to 11:40 am window. That didn’t happen either.

I have an online FedEx account. In the notes I state "no signature, just leave package". Like most people I WORK for a living and no one is home to sign for a package. I don't buy anything that requires someone over the age of 21 to be home. With that being said, here is may story. I have been tracking a package for 5 days now. For everyday it says it will be delivered ON Tuesday by 10:30am. I check Sunday night at 9pm before I go to bed. Today is Monday and I go in to work. I check the delivery and it says is en route for delivery TODAY!

0 - stars! Ok before I start, I'm not one of those constant crybaby complainers or 'nit-pickers'. So... on Monday I ordered a fireplace / tv stand on-line which Walmart showed would be delivered Wednesday by Fed-Ex. Okay, great. Tuesday to early Wednesday morning It took FedEx less than 12 hours to delivery it from another state to my home state. Wow!! I thought cool it might be delivered today. It arrived locally at the Fed-Ex location at 5:30 in the morning. I got an e-mail stating it would be delivered by end of day. Checking later that day, the FexEx website showed it would be delivered next day Thursday. Ok, I get it, their busy.

I have lost my package twice now n are not worried about it. I even called right after I received a text that they had but they haven't even bothered to call the driver yet. Not even a 5 minute call to the driver could have fixed this easily!

Two packages on same day went MIA. On one, no attempt to deliver was made, though the package was supposedly on the truck at 4 am. The second, was sent from Ct to NH then back to Ct rather than being delivered in NH. Even when they do deliver, they leave packages in the snow in the driveway, rather than on the porch or in the garage like UPS and USPS. Customer service is a joke. You have to play any number of games to actually get to someone to answer your problem. All you get is a recording that tells you precisely what you are seeing on your Computer Monitor. If there's a problem, then it is your problem.

I had ordered a part for my car on Thursday 12/5. The part was in Jacksonville by 7:00 pm. on 12/6. I knew the part couldn't make to that day, even though I paid for overnight. I was ok with that. I was sure they would get it to me on Saturday, around 3:30 a FedEx truck went by my house, no package for me me. I contacted the service center and they were very helpful. I let the gentleman know I needed this part so I could fix my car so I could get to work on Monday. About 30 minutes later a kind gentleman called me from the Jacksonville sorting center, I was told all the drivers had finished that route, however he had a driver that had just finished his shift and would see if he could bring my package.

-0 STARS FEDEX delivery person stated that I didn't provide the correct address. Instead of them calling me they just sent my items back to the sender. My address is correct and UPS didn't have an issue finding my apt as well as taking a picture that it was at my front door unlike FEDEX. They didn't go over and beyond like UPS to make sure I received my order. The item that I order are for my gender reveal on December 14th and this was the bulk of the decorations that I needed. I'm very unhappy at the moment about this. I called FEDEX and was on hold for 26 minutes without speaking to anyone. I sent an email and contacted the sender as well. This is my first child and I'm at work in tears because I'm not sure what to do or how I'm going to receive my items.

I wish I always had the option of shipping with anyone besides FedEx. They have lost two of my packages this week and they basically do not care at all what that might mean for me. They are the worst. This is not the first time, they are a constant disappointment.

Very, very poor customer service and delivery processes. Unfortunately a package requiring a signature for delivery was sent via Fed Ex. The first email I received told me the package would arrive the next day with no time frame given. I made arrangements to be home all day. At about 2pm still no delivery so I called to see if they could be more specific about the time. I was told they knew several days before they sent me the email that my package would be a day late! So why the email? Because it is automatically generated! Well why not another email letting me know if is going to be delayed? Answer: We don't do that!

This company fails to deliver on time in almost 90% of shipments. When you try to get the problems resolved with customer service they will knowingly provide false information just to get you off of the phone. In my latest case. The item shipped out Tuesday with a delivery date of Friday. At 7:00am I call Fed Ex because the package showed no movement for the entire three days.

Have been expecting samples for my business for over a week now. Called and they said they tried to deliver and left no door tag or anything. They said for the last 4 days they would deliver. Every day said out for delivery by end of the day, still not delivered. Terrible service, will have to reorder and have it shipped UPS. The US Postal Service does a better job and that is pretty sad. If you need a package delivered in a timely manner, DON'T SHIP IT FEDEX!

This company fails to deliver on time in almost 90% of shipments. When you try to get the problems resolved with customer service they will knowingly provide false information just to get you off of the phone. In my latest case. The item shipped out Tuesday with a delivery date of Friday. At 7:00am I call Fed Ex because the package showed no movement for the entire three days. The agent told me it would be in my local warehouse in 1-2 hours. Someone will call me to let me know if they can get it on a truck or I could pick it up. I do not heard from anyone so I call again at 12:00. The person on the phone tells me that the package is out for delivery and will arrive by 8:00 PM. No one is in my store from 6-8 so I ask for a specific delivery time and he cannot provide one. I then request a supervisor.

This was the worst experience I had with delivery system. I had notification about delivery of my package for today. I had to stay home because of signature. Waiting all day but nobody show up. After I check their website for status of my delivery, I see they changed from end of the day to pending. I call them by phone and after waiting 20 min, they don't have any clue on location of my package. This is the first time I write review for anything. This is not right way to treat people.

I order almost everything I purchase online and have generally had excellent delivery service. I have never had an experience like my most recent with Fed Ex. I was told I’d have the item in 2-3 days. On the fifth day fed ex notified me it was on its way and I could expect it by 8 pm. Nothing showed up and no notification was provided. I called Fed Ex who informed me that the driver was unable to deliver due to weather. It happened to be raining that day but there was absolutely no reason why the drop off could not be made. I asked the agent if it could be dropped at my house the following day and was assured it could and that I did not need to sign for it. No problem.

I am always shopping online and I have received packages via different postal services but FedEx has been the worst. I have even downloaded their app and have asked them to punch my apartment number on the keypad at the gate. But I have never got their calls, every time I get a package from FedEx, I am sure it's going to get rescheduled as they don't even attempt to ring the apartment. So I always have to pick up the package myself at a different location. I never have this problem with UPS or USPS. I usually don't write reviews or complaints but after many careless delivery from FedEx I had to.

No matter where I order online from if it is supposed to come FedEx the delivery is always delayed. Also they say their policy is to try to see if someone is home and if not they will leave it outside or with a neighbor which is fine but they never come to my door and always either throw the package on my porch to where the box is damaged or put the package on the wet ground. If I could choose from the retailers I buy from I would tell them never to use FedEx. If I need to send a package I will never use FedEx and will use UPS or USPS because I know my package has a better chance of arriving on time and will be handled with care. Though I am not sure if this is how the whole company treats things. I really hope others have better experiences with this company. This has happened to me anytime I have ordered something and it comes FedEx. It is my hopes that they will reevaluate the way they do things in the future.

I have been ordering from CHEWY for over 4 years on a monthly basis. I ordered my normal order of pee pads for my small dogs as usual. They were to be delivered on a certain day and had emails stating shipped and delivered from Chewy. Well thanks to FED EX they were never delivered. Call Chewy and the verified time stamp and I call FED EX and they told me the same that it was delivered. Guess what NO DELIVERY. The rep at fed ex gave me a lot of double speak. Do not expect any results from them.

I ordered a 600.00 electric fireplace that was supposed to be delivered yesterday. I was disappointed when it got delayed but understood it’s the holiday season. Today I was home when I received an email saying it was delivered. I went outside to see if I missed the delivery guy only to find it wasn’t there. I called Fed Ex immediately to tell them that they must have delivered it to the wrong house and that they need to go back and get it only to be told that they were too busy and that the delivery person had already left the area. They explained that they had 48 hours to look into it and that they would not be retrieving it tonight. They also recommended that I call the company that I ordered it from and see about having another one sent to me.

This is total fraud company. Deserves star rating of minus 1000. This company will steal or lost your products and then you have all hassle of dealing with most pathetic and poor customer care. this company should be banned from doing business.

Called 6am for pick up. Express package/medical sample. 4 hours later concerned called to ask about pick up status. Was told it is set up to be picked up 8 pm. This is not an express at all. Customer service were advised about importance of quick pick up yet they put it for 14 hours later pick up. I could take it myself to closest drop location if was told that they don't care much.

My "overnight" delivery that I paid $90 for has still not arrived four days and three customer service calls later. I am traveling and have had to reroute the package and feel extremely unsure about whether my sensitive package is even safe. The representatives are nice on the phone but there are no text updates when packages are delayed. I tried to make a delivery manager account to track in more detail, and the first time the Fedex site was down. The second time I created it but need to wait until they send something to my address three days later for verification, which is useless given my need for tracking the shipment now. This has overall been one of the worst customer service experiences of my life.

Fed Ex hung up on me multiple times. I was calling about getting a refund because they lost my package. They dropped it off at the wrong location and let a random person sign it knowing that person wasn't me. This is because they are too lazy to care and want to get rid of the package quickly. Recently I was going home and there was a fed ex worker at my apartment building door, he said "is this package yours". I was honest and I told him "No".

If the package requires a signature, they will always pretend to “attempt delivery”. This has happened to me on multiple occasions. I’ve filed multiple complaints with no action being taken. The absolute worst company.

Got the message this morning saying that my package would arrive by the end of the day and waited all day here at home until about 8:30 when I got a message says that delivery was attempted, will try next day. No attempt was made or even the sound of a FedEx truck was heard in my driveway. This is continuous with FedEx and their cronies.

I don't know how they stay in business, they delivered my last two shipments to somebody else. I called and they they would call back that day about it, they didn't. This has been an ongoing problem, there are similar street names in our area, apparently the drivers are too lazy or too stupid to figure it out.

I was given a tracking number from Fedsux from the moment it shipped. Arrived in Kalamazoo, MI at 5:05 am “on truck for delivery”. The package had to be signed for, so I waited and every few hours I would check in. Still on the truck to be delivered. At 7:45 pm I called and was informed that the driver still had until 8:30. So I waited. Did they ever show? Nope! I spent my entire day waiting for this package. At one point the automated Fedsux package told me “commitment times of this service are not time specific but DAY SPECIFIC” - mind you delivery at the end of the day 11/30/2019. I called again, only to hear excuses, and that it would be delivered by the end of the day Monday, which of course, is not possible with my schedule. Now to fix their problem, I have to go pick the package up to fix what mess they have made.

My husband and I ordered some things online and unfortunately didn't realize they were being shipped through FedEx. We've had issues with them in past, but today really takes the cake. We have two cameras facing the front of our house, the delivery driver drove past without stopping or getting out of the vehicle, the Customer Service rep my husband spoke to would not even acknowledge that when he told her and went straight into her spiel about going to their website to schedule another delivery.

FedEx is the worst shipping company. Beware, they will not move your package for several days and then try to claim weather delay. Well, there is no weather delay (yes, I checked past weather reports) and for five days my package did not move but under the tracking system said delivery is guaranteed for today but hummmm - I live in Washington state and the package has sat in Chicago for almost a week now.

I am 84 yrs old & use a walker. I order online because it is to hard to go to store. I have signed up for Fedex delivery manager, to have all packages left at door as I live in country & house is about 300yds. from street & I can not carry packages to house. I even put delivery instructions on order form. Fedex leaves packages at street every time. I have contacted customer service on several occasions but nothing changes. They may be working for the shipper but (I) the customer am the one who is paying shipping cost even if it's free shipping, the cost is factored into the price of the product.

I ordered a pair of $600 boots from England. They sat in England for a week, then shipped over to Memphis Tennessee, now they lost it. It's been 2 1/2 weeks, still can’t find it. The customer service told me to just to file a claim. Very unhappy with all the inconveniences they caused.

They lie about delivering packages. We have cameras. They record everything! Surely something can be done with this corrupt company. Why do companies use them? Give the customer a choice of the delivery service please. This will stop the corruption. When they get no business the lies will stop. Contacting congressman about Fedex. Maybe they will help.

Below is the letter I left at the Fedex Customer care: I was expecting two overnight standard packages today for which I paid extra for that shipping method. The package with tracking number ** was supposedly attempted to be delivered at 10:52 am and not delivered as the agent says there was no response. I was at my house at that time and there was no indication of a delivery attempt nor was a door label left. I have 4 dogs in this house and not a sound out of them to alert me someone was at the door which normally they are my alert system. I phoned the customer care center immediately after receiving the text that the attempt had been made. They sent a message to the dispatcher requesting the delivery be attempted again.

Walmart uses Fedex to deliver its packages. On two separate occasions, FedEx carriers have intentionally lied about delivering packages on the doorstep, and each time someone has been home. The first time this incident happened the carrier said he delivered the package, but it was still on the truck. Later, he delivered it because customer service tracked the package. The second time the carrier said he delivered the package, but he didn't. I have contacted them four times because they haven't contacted me in regards to the second incident. Each time the representatives say they will talk to the carrier. If you live in Hephzibah, GA or Augusta, GA, don't use FedEx. Use USPS or UPS; we never have problems with them.

Had property damage by FedEx delivery driver and can not get company to take care of damage and will not even call me back to discuss the incident. Get run-around from cs persons and has been a month.

I will no longer deal with FedEx. I had a package shipped to me from Walmart. It arrived here damaged so had a replacement shipped out to me. It has not arrived yet and every day FedEx sends me emails stating that it will be delivered the next day. I am very upset with fedex and from now on I will only deal with USPS or Amazon.

I ordered a replacement part for my water heater, the company sending out put the wrong house number 3228 instead of 3328. I had the tracking number and it said it was to be delivered by the end of business day on 11/20, when I called they said it never had made it on the truck (checked the tracking again after calling, said delivery unknown)...

Stick with UPS and USPS, DHL (yellow). They actually have customer service. There may be more out there. Some big box retailers are using Fedex and it’s not a good relationship. I'm caught in the middle. Walmart did nothing. When they say they will it’s complicated for the customer and you get charged double if there is a delay in exchanging item instead of waiting for return or something. FED EX is opening (literally opening) and damaging my product I’m buying. Can’t get to the store as I use to so shipping is essential for some things. They refused to do anything about any incident. I have to file a claim. (extensive complicated, intrusive claim) I shouldn’t have to do that. Walmart or fedex should.

The service at 100 County Circle, Windsor Locks CT location is absolutely horrible. And your employee there, ** is even worse! I just left your location after trying to pick up my package for 30 minutes. I showed them my employee ID as well as my drivers license but ** refused to release the package to me unless I left her scan my license into her computer. Don’t you care about a persons privacy these days? There is no reason you need my date of birth and license number. They wouldn’t even release the package for Verizon Wireless who was the company that sent me the phone. Now Verizon lost a sale and a customer and so did FedEX.

Just this past Saturday I order $360 guitar amplifier off eBay ($330 +$30 sh).. The seller gave me an estimated time it should arrive from when he would ship it out (Wed or Thurs), which is fine. Monday comes and the seller ships it out and I get the tracking information later in the day and it tells me Wed November 20 - Towards the end of the day (kinda vague, but I look it up on my phone what the company means)..So, I took a whole day off (they needed a signature) because there was a past incident where I missed them by 15 minutes (I was at work) but I managed to be able to pick it up right before the station closed; I wasn't going to miss this time. I wait and wait, at around 3 pm I check the tracker on my phone again and now it says Delivery will be November 21 Towards the end of the day!?!

DO NOT USE THIS SERVICE; LOST TWO DAYS AND COST ME THOUSANDS. Been waiting 2 days on a ring I had resized. FedEx came by first day and did not knock or ring bell, but left card for re-delivery or sign off of package. As ring is expensive, I did not want to sign-off for package and have them leave it at the front door. I have a locking mail box and they could have just left it in the mailbox, but NO as the dumb policy states they need a signature and do not take special instructions for placement in mailbox. So on day two, I put a note on the door with the original sticker they left from day one at 7:45 AM. At 12:44, I get an email which said they tried to deliver again! That was **, I am 10' from the door and no one knocked or rang bell and no new note or removal of note I left.

I have never had a good experience with FedEx but this one is special. First, I receive notice signature is required for my package. Knowing I work all day, 8a-830p, I go online and set up to pick my package up from the FedEx center inside a local Walgreens. Minutes later, I get a call from FedEx explaining I can't pick up my package due to "shipper restrictions," and the only way is to have them call and lift it. Mind you, the shipper is SAMSUNG (huge electronics Corp). And by some miracle, I got Samsung to call FedEx. The poor Samsung rep told me he was having "an extremely difficult time" with the FedEx rep to work around the restrictions (even though FedEx's rep told me all I needed was Samsung to call). Samsung advised based on the FedEx rep that I could now go online and set a specific delivery time to ensure I would be available. Surprise, I go online and that is not an option.

After 2 years of getting a home delivery service for a food kit meal, it seems that FedEx has dropped the ball monumentally. Every order I have placed in the last 2 months has been a day or more late, food has been spoiled, boxes have been dismantled and put back together improperly, boxes that look like they were drop kicked from the door of the vehicle or worse missing in action.

I get packages delivered almost weekly. Ebay and Amazon are my credit card's best friends. Never have any issues with UPS and USPS. On the other hand, my experiences with FedEx have never been good. I live in an apartment complex. There are 8 separate buildings. Each one has a very large letter on it saying what building it is. My packages have been delivered to each building. I ordered brakes for my car. Not sure where they were delivered. Then this weekend, unfortunately my father-in-law unexpectedly passed away. I was having a package delivered and we weren't home. I had a door tag on the door. I checked the tracking and it was being delivered the next day. We had an appointment with the funeral home, but were home the rest of the day. At about 1:45 I got an email saying my package couldn't be delivered because I wasn't home. I checked the door and there was nothing. We were sitting 5 feet from the door.

The delivery person claimed "Customer not home". I was never more than 30' from front door. There was no tag on door stating a missed delivery. I got an email stating the above. And that I could wait till Monday for the next delivery or pick it up. It wouldn't be too bad except that the depot was in another town. So the next day I drove to the depot to get it, so I didn't waste another day waiting for you to show or not!

Take a look at the FED EX facebook page. Story after story, complaint after complaint about packages never showing up and FED EX offering only outright LIES in their defense. In my case, scheduled deliveries never show up but FED EX vigorously argues that delivery was attempted by no one was home. Lies. I have spoken with many of my neighbors who recite the same story. FED EX claims they tried to deliver the package but, strangely, no FED EX truck or delivery person is recorded on our property surveillance cameras. Then, we all discover that ALL our deliveries were attempted at exactly the same time. Hmmm...maybe FED EX has perfected time travel...too bad they a traveling backwards rather than forward. When one calls customer service all you can expect is an apology and a vague statement that the package is "on a truck for delivery".

FedEx shipped a package I purchased through Amazon. Other mailing services had not required signatures of packages of similar value. FedEx did. However, I was not present to sign for the package. They re-attempted to deliver a package to my apartment at 2:00pm Wednesday, Thursday, and Friday. Shocker, they didn't even make an attempt on Saturday. Big hints if I'm not home Tuesday at 2:00pm, I may not be there Wednesday.

Update on 11/17/2019: An update on my FedEx First AM delivery. FYI, the delivery was received on Saturday at 2:30 pm.Just to make clear, the FedEx delivery was in the Baltimore area. Since it was marked for Weekday delivery, we expected the pack to be delivered on Monday now and not Saturday afternoon. Because of this, I had to fly back home, and then fly back on Monday too complete the job. This mistake by FedEx has cost both companies at least $10,000 and most of all, cost medical patients proper medical diagnosis in the delay in treatment.

In the past year I have had many FedEx packages delivered. They never are on time, usually 2 to 4 days late. How do you run a business like this. Why even give delivery dates when they are NEVER even close. UPS is almost always on time.

I am writing this poor review owing to a recent experience. FedEx attempted to deliver a package requiring a signature to my home between 10am and 11am three days in a row during the week. Like most people, I am at work during the day. When I contacted FedEx to reschedule the delivery for later in the day, they wanted to charge me money to reschedule the delivery, and would not allow me to come to their facility to pick the package up myself. Eventually, the package was returned to the vendor and I received a refund excepting my shipping costs. In the future, I will not order anything from any company that utilizes FedEx for their deliveries. USPS or UPS for me from here forward!

1 out of 3 the drivers misplace our package and when you call the customer service to track your package they are rude and not very helpful. Also the drivers cruise the neighborhood above the speed limit.

Unfortunately FedEx is really late on almost all deliveries to my area. The drivers decide on their own to stop delivering and head back to the warehouse. I absolutely will never use fedex for anything shipping. All my packages are generally not expensive nor rushed but never delivered on the time the business indicates the date and time it's supposed to be delivered. More than 10 times and includes my wife's home business. Stay away from these guys... To the driver who wanted to complain about how hard his job is when he decides to turn and head home for the day from deliveries but has packages that he was told to deliver on time and does not...you people are the problem.

FedEx Express Lisbon Portugal is a horrible, unprofessional and a very slow service. Schedule a pick up and expect them to show up on the 2nd or 3rd day at best and delivery will be made in 2 to 3 weeks.

Updated on 11/14/2019: #FedEx, what is your main business profile? Selling coffee and sandwiches? Because definitely not delivering shipments. In 2 days you lost 2 packages for the same address. Am I the lucky one served by the worse service center in Braselton GA or this is standard quality level of whole fedex? Monday - false statement - attempted delivery. I was at home and nobody from fedex attempted anything on me address. Tuesday - delivered - where? Where did you deliver my package?! Wednesday - 2 days delivery expected with frozen food - tracking shows all day in a car. Finally not delivered. Can your drivers read maps? Or use gps? Or maybe just 'cast away' from the market with all this retarded service.

My job is selling parts. I always buy insurance for all my parts, but FedEx is not responsible for damages. It is better not to buy insurance because FedEx is not responsible. Only they say that there is not enough evidence, we always send some photos of the damage of the parts and also of the box. But they say we cannot do anything, it is better not to buy insurance because we are pulling our money to the garbage.

I will never use FedEx again! First of all they wanted $170 to send a letter less than 16g that only had 1 piece of paper in it to send from Canada to Jamaica which I did not do. I went to UPS (great service) who sent it for $80 ($90 cheaper then Fedex) and it arrived in two days. However the person who was sending the letter back to me used Fedex to send it back from Jamaica (at my expense which cost me $80. Dont know why they wanted $170 to send there but only $80 to return). Anyway they were shown a picture of the address they needed to send it to which was clearly printed and they couldn't even copy it right which made it not arrive when I needed it and messed up a very important appt with lawyers.

I live in Stafford Tx (a part of Houston). I had something being delivered that is very expensive. I paid for extra for 2 day shipping. Mind you, I am home 24 hours a day, 7 days a week. Very seldom do I leave my home and when I do it's the 1st day of the month. Anyway this delivery was 5 (FIVE) days late because the 2st time the driver was too ** lazy to get his ** out of the vehicle to get let in the gate which is right by the office... Mind you the office is like maybe 30 feet away. The next day his lazy ** did the SAME EXACT THING! Now I have to wait until Monday because he's too ** LAZY! I bet Monday his sorry pathetic ** does the same exact thing... because that's what lazy ** people do!

Today I waited all day for an important package that I paid a lot to be delivered. At the end of the day, I checked tracking (it was scheduled to be delivered today). The "driver" reported that there was security issue at my house and they would attempt another day. There was no security issues at my house, it is a very safe single home. No FedEx truck ever came to my house today. This happens all of the time with Fedex, it seems that they pick an excuse when they do not feel like delivering. I called customer service and the only thing they could do was "leave a note". Whatever that means. Fedex has always been known for poor service but it is getting worse. I order all of the time and UPS never seems to have problems, just FEDEX.

Extremely bad experience, honestly stay away from them, They lost 30% of my boxes in an international shipment, they only recovered a few of them during a period of 2 weeks and some are completely lost, they do not want to refund anything despite the insurance, unless I find a lawyer and sue them there is nothing that I can not, the woman in customer service FedEx International refuses to talk to me and the only thing that they say is the case is closed, stay away from them, I won't use them ever again for my business, I am sure any other provider is far better than Fedex International Shipping.

What is going on with FEDEX? A few weeks ago I had a delivery and the "driver" left my package at the end of my 800 Ft. driveway. Package stolen!~ Today, FEDEX driver called with a delivery I have scheduled, and wanted me to drive 9 miles to "pick up" my Item at Walgreens. What??? Wake up FedEx You will be losing customers.

I would classify FEDEX service as a simple SCAM. Let me explain: I accessed fedex.com and hired an international ship (Brazil to France). FEDEX tool "Fedex Ship Manager Lite" indicated dates and fares. I hired the most expensive delivery since documents were urgent. After only 2 (two) hours after paying and printing FEDEX tag the documents were deposited GolLog in Salvador Airport (Fedex representative). For my surprise, the date of arrival was then postponed in 2 days without ANY EXPLANATION. The delivery become simply useless to me. This is simply OUTRAGEOUS.

On behalf of our company I made an online purchase to be delivered to one of our remote employees. The FedEx delivery driver did make a delivery, but it was not the ordered item. It was simply a piece of cardboard with the shipping label! I called the store right away and they are sending another item with signature required. In the meantime, Fed Ex should investigate this. The shipping location has a long driveway at the end of a long deadend street, with cameras, a car in the driveway, and large barking dogs. No one tampered with the "package" after delivery.

We selected FedEx to ship a demonstration unit from France to our Company. The package was picked up on 10/14/19. On 10/21/19 - 1 week later - Fed-Ex advised us the customs paperwork was not complete. We took immediate action to rectify the situation, and the package was cleared by 10/24/19. The package has not moved in over a week. It is now 11/1/19 and nothing has happened.

Their tracking service is garbage. Then they tell you they can't update you on the status of the delivery. I Never have issues with UPS or Amazon deliveries. Fedex is garbage. You will do better with going with another company.

Monday, 10/28/2019 7:53 pm ELOY, AZ In transit. 9:51 am OZONA, TX In transit. Sunday, 10/27/2019 9:38 pm BATON ROUGE, LA In transit. 10:31 am ORLANDO, FL Departed FedEx location. Starts in FL., gets to TX., gets to Eloy, AZ. & GOES BACK TO TX. & now it's going BACK to AZ. Now do you see why legalizing ** wasn't such a good idea? This is the 5th time these ** have done this. GO DUMOCRAPS!!!!

I have a delivery pending for a heavy but within FedEx limits that required a signature, the first attempt was the drive walking up to the door (no package in hand) and sticking a "we missed you' door tag on the door and walking back to his truck and leaving (no knock or doorbell ring)- I know this because I have a camera recording our house front and saw it first hand. I called and complained (fell on deaf ears).

Updated on 11/01/2019: FedEx don’t seem to be taking my “missing” property seriously. This is my livelihood that they have spoken to me rudely about since 8th Oct. (It’s now Nov 1) They have consistently lied to me that it is being held in customs. Once again, I had to call to follow up despite being promised a callback from Scott. He said that Stansted haven’t come back to him about my missing property, so I just have to wait. He promised a callback, which they all do every call and never do.

I have been waiting for a package shipped out on from CA to IA for 1 1/2 wks and tracking says it will be another 2 days. That’s almost 2 weeks (10 business days). On the FedEx website it says ground packages take an average of 2 1/2 days. That’s ridiculously slow!!

My package was shipped priority, overnight was not delivered as promised on Saturday, 10/26. The driver marked it as "Delivered/left at front door". I was home all day... Even checked my security cameras to see that a FedEx truck never came near my home! This package is medication that I need. Guess this driver wanted to have a short day on Saturday. No recourse? The driver should be fired. **

FedEx is the worst, that's why I stick with UPS. FedEx strung us and 2 of my clients along for a week and the only thing they say is "I apologize". We were suppose to get a shipment that the shipper corrected. So we waited on Friday for the corrected shipment. We stayed on top of FedEx to make sure everything was corrected. Every time, we talked to someone they said the same thing. "It will be there Friday...." It's now Sunday. Well since I got a week's worth of apologies I tried to pay our freelancers with apologies... they said "** you, where's my MONEY". Who knew? I thought FedEx apologies were universal and we can pay our rent with it...

I bought something online from Walmart and they shipped it via Fedex. They showed my package to be,"from tracking lookup" to be on the truck & OUT FOR DELIVERY. Then I looked for them all day but they never showed up. So I tracked it again and got this message "Your Package Could Not Be Delivered Because The Address On Your Package Was Wrong." This is not the first time they've pulled this stunt. After Reading Several Other Reviews It Seems To Be Their Way Of Not Delivering Because They Just Flat Out Don't Want To. It was shipped as Next Day Delivery. Now my new expected delivery date is in three more days... I looked at my order receipt and it had my address just perfect. They ship to me from their Fedex facility in Chattanooga Tn.

This seems to be an ongoing issue with Fedex. I stayed home because I'm expecting a package to be delivered today. Something that I need to finally finish a home project. Was tracking the package almost every hour. At 3 pm it was still en route. At 3:32 “they attempted to deliver but customer not available, re-deliver next business day which will be 3 days from today. No Fedex truck came. I know because I have a ring video to prove it. Also, the package does not need signature, why not just leave it on my porch like they normally do, if they really came. Calling the customer service is a waste of time. The company where I bought the item called them and promised them the item will be re-deliver before the end of the day. It's already end of the day and still no package. You try to be understanding with these people as they do a lot of deliveries. But lying about something that never happened can be infuriating. Very frustrating!!

I have been tracking my package all day. The tracker told me at 1:01 PM Delivery exception Customer not available or business closed Bridgeport, PA. I have been in my building since 9 AM and it is currently 4:09 PM. At NO time did I see the door open or hear our extremely obnoxious doorbell ring. Also on my cameras that are outside, there was not a SINGLE FEDEX truck in view on any of the sides of the building. There is NO pin number to get into the building nor a buzzer. After speaking to a customer service rep, she told me to check for a door tag. I went to look, and there is not a single door tag on my door or the door next door.

FedEx Lost my package by delivering to the wrong address. Then they lied about it. At 3pm a representative called me saying the driver couldn't find my address. He never came up my driveway. When I looked at the order he closed it at 2:48pm, (before the representative called). Order said it was left at the front door. FedEx basically said it's lost and to call the sender so they can deal with it. Meanwhile I'm left without an urgent package that I needed yesterday.

Las Vegas Nevada. 2 day express envelope was not delivered for 2 consecutive days. Tracking showed no one home - that is a lie - and no door tag was left on the door. Called the national CS center and was assured that I would receive a call from the local office. Also a lie - no call. I had to drive 37 miles to pick up the envelope to prevent a return for non acceptance.

Constantly lie about having attempted a delivery but they obviously haven't as I check my cameras. I read online that they lie and mark a package as attempted delivery so that their metrics don't penalize them. Well, horrible experience for me the customer...

I called customer service four times to request an address change on a package. After four calls, I asked to speak to someone in the US. They would not transfer me. I tried calling the number listed online for the local facility where my package was returned to. It was a 800 number which put me back to the same off shore call center. Finally I was transferred to the FedEx customer advocacy office. They assured me the address has been changed. I asked to take to the facility where my package was being held and she actually transferred me and I spoke to man there. He assured me I would get my package tomorrow. If I don’t I will be writing another review.

I placed an order for an item online and followed tracking so I could be home to receive package. Driver reported that he delivered product with never coming to my place. Talked to a customer rep and they said they would look into it and I would be contacted by 5:30. Contacted them back at 6:30. Had to go through whole process again. Was told it was after hours (I'm assuming this is why I was told to wait) and was told I would be contacted next morning with contact. I can only speculate why driver signed off package and why FedEx doesn't want to respond but I would not recommend shipping through them if you have the choice.

Your website gave two different dates as to when the envelope would arrive. YOu probably won't make the third one either. And to top it off I have to try and discuss the issues with an El Salvador person that has very little ability to articulate herself in English and clearly has been ordered to only read prepared answers off the screen - over and over. I will be going with the regular mail from now on - as you're incompetent and unreliable, not to mention very expensive by comparison.

If I could, I would love to give Fedex Ground a negative score. This is a similar store to some of the others. I ordered something heavy online and was told the company uses Fedex. I have experiences with every other carrier company (Amazon, UPS, Plurator, Canada Post), but not Fedex. Now I understand why other prefer everyone else BUT FEDEX. I was first notified that my package on Oct 17, 2019. Missed them. They said they'll try again on Friday the 18th. I was home the entire day waiting for them. The driver claimed to have showed up and press the door bell and somehow missed me. What? They'll they try again on Monday the 21st. The driver said no one was home again. In fact, I was working from home. Phoned in and complained. The call center said they'll attempt again on the wed the 23rd. No show and got the email saying they'll reschedule for the 24th.

@FedEx Corporate (Headquarters). I ordered a large item for my home and it was shipped FedEx ground on 10/17/19. It was supposed to be delivered 10/19 but wasn't. On the morning of 10/21, I saw the FedEx truck outside my house, got up to go to the door and before I could open it, the driver drove away. I called FedEx after that, gave them my cell phone number, then called again yesterday also. The tracking keeps saying Incorrect street address. It is a new address but UPS, USPS, Amazon all deliver here no problem.

I choose to ship FedEx at a premium over UPS because of their better estimated shipment time. This is a lie. They will put whatever number they need to beat the competition nor does that actually reflect on actual delivery times. They took two extra days to deliver than they estimated (Which I was better off shipping with UPS for a cheaper rate and an actual better delivery time) due to the package traveling a total of 6 miles per day from one sorting center to the next. Completely unacceptable. I felt lied to as well as ripped off since I wouldn't even used their service in the first place if it wasn't for their bogus delivery estimation.

Second time in 6 months that I had package shipped via FedEx. Both times they claimed to attempt delivery. Both times I was here with door open and no one showed/no door tag. I'm beginning to hate FedEx.

This is ARC Claims, we have reported your claim # ** and the adjuster Lynne ** is assigned. His/her email address is **, phone number is ** and efax number is 856-295-8178. Login to portal and update claim details. The above is the contact information for the claims number and the adjuster that we were assigned to. We were instructed to obtain an estimate of what it would take to resolve the issue of complaint. The day of the incident this is what occurred. We were in receipt of a delivery to our home. The FedEx delivery truck drove onto our driveway in making the delivery. After the truck completed the delivery there was an oily substance that had leaked from the delivery truck. We submitted photos of the leak that damaged our property along with the requested estimate of repairs.

I went to FedEx location to send a package by ground. The manager of the store was the one that did my transaction and he failed to let me know the different options (request signature for example) they have for shipping. I shipped original documents. The package was lost. I called them immediately and they said they'd open an investigation and that they would call me back. I would always call them, sometimes they said they'd call me and they never did.

I've had multiple (more than 6) packages sent to me at work and at home and not one has been on time even when paying for 2 day shipping. Their tracking system will say delivery date and then be pushed back every day until they actually decide to try and deliver the package. I have emailed FedEx directly multiple times and always get the same exact computer generated email stating that "the date on the tracking website is the latest possible day that the delivery will be there". But still that date gets pushed back at least twice on every delivery.

I ordered a car part online and it was to be delivered by FedEx. My package has been on a truck riding around with a driver all day that can't be identified by the COMPANY he/she works for then no one seems to know when it will be delivered. I've called every HR on the HR and can't get not one straight answer. Meanwhile I'm missing a day of work waiting for this driver to show up. SAD. I would have rather my package be delivered by an homing pigeon than a FedEx driver.

I ordered an expensive, heavy and fragile product from a company that didn't allow me to select a service and they chose FedEx. The package required a signature so I had to be at home for the delivery but each day they tried to deliver, I was at work. The slip on the door said you could manage your delivery online so I tried that and it involved setting up an account that required sending you a piece of mail to verify your address, another 3-5 days. So I couldn't schedule a delivery that was convenient for me. I then tried to set up a hold at one of their facilities to pick up the package - because I have to work - and the local office wouldn't accept it so it had to go to the city, a long drive. All in all a terrible service. I will, in the future, check with companies I purchase from to ensure they don't use FedEx and shop elsewhere if need be.

I wish I could give less stars. I showed up at the store opening time, there were already 4 cars waiting. 30 minutes later no one showed up to open the store. I called customer service and they said they could send someone to my house to pick up my package....4 DAYS LATER! She said that since it was FEDEX ground, it was essentially a complimentary service and I should be lucky they were willing to come out anytime. I reminded her that I was AT HER STORE but could not send the package when the store should have been opened!

I ordered a package & I didn’t get the choice of shipping companies. I paid extra for a 2 day delivery to find out I would maybe get a call on the 3rd day. The agent on the phone read from a script. Lied to me about weather in an area my package didn’t ship nor connect with. When I checked them on the weather he said, "Ummmm let me just set up a call back for you tomorrow". He refused to respond when I called him out on his lie. Now I’m left with a possible call tomorrow to inform me of why my package is 3 days late. I will never use a company that ships with FedEx again.

Fedex was 2 days late and then delivered my package to “who knows where”!, 100 dollars worth of frozen italian beef GONE!, their pathetic “support” line took 20 minutes to get a person on the line and all they would do is open an investigation. UPS has sent the driver back when this happened with them. Do yourself a favor and use anyone except fedex.

Of the 3 major carriers, FedEx is the worst. No customer support, late deliveries, delivery exceptions with no explanation or reason. I live in a rural area and yet never have an issue with UPS or USPS. They're both very reliable and in the last 6 months, I have not had a single delay receiving a package from either. FedEx, on the other hand, has been at least 2 days late on 3 separate occasions in less than a month. 2 of these deliveries were perishable goods (meal kits) that arrived so late that the ice packs had melted and the food inside was hot, spoiled and beginning to rot.

Over last month I happened to use FedEx Canada service 3 times. And they managed to screw it up 3 out of 3. The first one. I bought a pair of running shoes and expected to get it delivered by October 1st. This is what FedEx showed on their website. Until October 2nd, then it changed to pending... After contacting the seller multiple times, I finally got parcel delivered by Canada Post in a week. The second purchase was 2 chairs. This time FedEx called 2 days after estimated delivery date, and said they are finally ready to give it to me the same day. Or any other working day, 9 till 4 .Of course, they don't deliver on weekends. I ended up picking it myself from their centre.

I shipped 13 boxes at to a domestic address and one box was never delivered. All means of contacting customer support for FEDEX got me nothing but dead-ends and stonewalling. Customer support keeps telling me my FEDEX shipping number shows my box was delivered to a bogus address in December of 2017 when I had shipped the box in August of 2019. They then told me the tracking number is a recycled number, but still have no idea where my package might be. They keep suggesting I file a claim, but when a claim was filed, they denied the claim using the old recycled tracking number information, saying the time limit to file a claim had expired because they were still using old information from the recycled tracking number.

FedEx delivery drivers have proved to be careless and lazy in their care and prudence in leaving packages at my apartment building. They can't seem to follow simple directions and avoid any inconvenience of making sure that the delivery is at the correct location. In the past two days alone they left two heavy packages first where no one would see them and second not where they needed to be in spite of the fact that there were two men that came out of the truck who looked like they could have easily carried the large boxes to the correct location up a flight of stairs. If I didn't have some vigilant neighbors who found the large, heavy items by accident and were helpful in carrying up the stairs for us I don't know what I would have done. These same neighbors, by the way, have had a number of packages left at the wrong apartment almost having lost most of their Christmas to a somewhat shady character.

My mother died on September 13th this year. My family and I drove from ATL to MN to handle her affairs and ship very important items that she left for her grandchildren and me home. We chose FedEx because we believed that our items would be in safe hands. We paid 600.00 to ship all of the items many of which were priceless and sentimental. When the items arrived in ATL, EVERYTHING was broken. Literally every item that we shipped was damaged or destroyed. I called to complain and the customer service agent was cold and nonchalant. We sent over pics of the items and never received a followup call. We received a check for 333.00 a few days later. This check didn't even cover our shipping costs let alone make up for all of the memories of my mother that were destroyed. I have NEVER been so upset or disappointed by a company in my life. I will never use FedEx again and I will tell everyone that I know to do the same. Terrible.

There was a courier shipped from Kolkata on 10th of October and I was supposed to receive it within two business days in Mumbai but it’s already been five business days and I haven’t received the courier yet. I even spoke to the customer service and I have been getting same response that I will receive it the next day. This is so unprofessional. It’s seriously a horrible service and experience from FedEx and I really am fed up because of the delay.

This is at least the second time that I have had a credit card hacked with my card servicer using FedEx to send me a new one, which FedEx has lost or mis-delivered. To make matters worse they have an automated system that makes it nearly impossible to get to a person, because it keeps telling me that my package has already been delivered. With the frequency of this occurence, they should have a prompt that says, "No! Wrong! My package was NOT delivered to ME!"

The delivery was scheduled on Saturday. I was at home, waiting for the package, and then suddenly a delivery exception showed up in the travel history, claiming that I was not at home. But I WAS AT HOME THE WHOLE DAY AND DID NOT SEE ANY delivery attempt from FedEx. They claimed that the only option is to "re-attempt" a delivery on Tuesday, and there is no other options for me to complain. I want the package ASAP but it seems that FedEx is skilled in using delivery exception as an excuse for not delivering the package. To be honest, I suspect if they will "attempt" a delivery on Tuesday. (Today is Sunday).

I made a purchase through Dell and they used FedEx as a service. Starting this Monday, I received a notification that there was an attempt and I admittedly said I must have missed it because I fell asleep twelve minutes before the notification. I work night shift by the way. So I waited up Tuesday and stayed in the living room waiting for their attempt and once again received no doorbell ring or call. I know I couldn't have missed them.

On 3rd Oct 2019 we had couriered a valuable item of one of my client from FedEx Kalitala Road to Tegharia (intercity courier). In our receipt ** they had clearly mentioned that it will be delivered on the 5th Oct 2019 on a PRIORITY OVERNIGHT basis but unfortunately it has not been delivered till now and no status have been updated or shared with us. From 5th Oct till today we have called FedEx customer care and have spoken to a minimum of 10 executives, supervisors and managers who have yet not given us a concrete answer as to where our courier is currently or the delivery person's number.

This has to be the best experience I have ever had, ordered 11 heavy boxes. The two gentlemen Eric and Matt impressed me to the next level. They were very pleasant. They carried all the boxes up 3 flights of stairs with a smile poring sweat and all. Not to mention it was so fast. Came a week earlier than anticipated.

The CS people are like robots. They only repeat what the website tells them and this is information I can already see. There are so many times I needed assistance and have been let down by FedEx. I get constant issues when I try to use my own broker to clear shipments so then I use FedEx brokers so I can have less hassles using an non-FedEx broker, however, when I need assistance trying to find a HS code, they refuse and instead give me a incorrect government website to look it up myself. I even asked if I could be directed to speak with a broker, the CS rep refused by repeating the wrong website and ignoring me request completely. At least FedEx is consistent in their non-caring, terrible service. I will definitely be looking for a more reliable carrier/brokerage service in the future.

FedEx left a package of sheet music on my front step on a day with heavy rain. They could have placed it vertically against the door under the awning, where it would have remained dry, but they left it directly out in the open. So, the box is soggy and all the sheet music inside is damp and wavy. I called customer service and was told it will take 3-5 days to investigate this matter. What a waste of time! They are incompetent! The driver should be fired!

I used the online FedEx chat to complain about a package that should have arrived last week, but tracking says it will be another week. Tracking shows it is literally less than two hours away, but will take another week. I explained this to the online chat-rep, who ended the conversation. Same thing happened with the second person I talked to. This is unacceptable and ridiculous.

Any other company will deliver packages when they receive them, not Fed-Ex. they will hold packages for days before delivering them. I (and many others) find this unacceptable. They need to keep the package moving to destination, do not leave it sitting in a truck or warehouse for days.

Bought a product and they shipped FedEx. A huge 6 foot by 4.5 foot package was shipped but never arrived. Claimed to have delivered on Aug 27th at 10 am. I was home all day. Nothing delivered or attempted to be delivered and I had clear view of driveway, porch & front door all day! I phoned FedEx asking them to ask driver where he delivered this huge heavy package. If it was delivered to a neighbor by accident and the neighbor kept it, I wanted to know. FedEx told me that they could not give me that info "for security reasons"!!!!! Talked to supervisor who said they would look into it and was given a claim #. Nothing happened in a month! Ten email attempts and only got form email responses that addressed NOTHING I asked about but repeated lie of delivery story. Told me "case closed".

Today we were eagerly awaiting our couch to be delivered. After being given false update from FedEx that it would be delivered early on Thursday, we patiently waited until Friday the scheduled delivery date to receive the package. There was no signature needed, and nothing at all specified needing to be home to receive the package. After running a quick errand, I received a notification the package was attempted to be delivered but since nobody was home they took it back. I immediately called customer service and the nice gentleman contacted the driver so he could come that same day to deliver again since we would be home. Again, nothing specified needing to be home for this package to get delivered, and we have received many FedEx packages simply left at our door previously. The customer service rep even added a note for the driver, so specifically instruct him to leave it at the door.

Delivery driver bullied a disabled customer into tears and panic. Refused to help her with her package, and took more time denigrating her than it would have taken to help her get the package inside her door. The sad thing is she had called the station the day before to ensure she'd have help with the package. Station assured her it would all be ok. It wasn't. The driver purposely spent more time running rough shot over her disability and her feelings than it would have taken to just help her. Unbelievable.

I have received around 15 emails telling me when to expect delivery, that delivery was attempted (it wasn’t) & I have now wasted a whole day waiting for a delivery that was promised by 18:00 on 04/10/19 along with lots more emails confirming this. Nothing has been delivered. Their tracking service is appalling. All the links take me to a North American site. Avoid this company unless you want to waste days of your life.

Had the worst experience with FedEx. A package was supposed to be delivered to my business on Wednesday with some parts I needed for a project we are working on Friday for a client, but instead showed up at my office on Thursday when I wasn’t there. I Contacted their customer service within the hour, trying to get them to hold it in their distribution center in Myrtle Beach for me to pick it up. I was told that the shipper has to give permission. After getting the shipper to call them and give that permission, FedEx representative informed me that the package was back at their distribution center in Florence, which is another town over an hour drive from me, and that I can drive there to pick it up or wait till the following day to receive it! I left instructions for the driver to drop off the package early in the morning between 8 am-10 am.

FedEx drivers here are among the worst. Some just leave packages right inside the gate where someone can just reach from the sidewalk. That's if you're lucky enough to get it inside. They are great for making flying projectiles out of your packages. No matter if it's labeled handle with care they stand outside the fence and fling it over the fence to land on lawn, bushes sidewalk. One even made it to the roof. But what sent me over the edge was the latest driver refuses to latch the front gate. He just walks through and out again not bothering to close it. I have a small dog and if I open the front door he has a straight line to run out into the street. Why do people have gates..just for decoration? Totally unacceptable and irresponsible behavior.

First, it took 5 days for FedEx to pick up the package. THEN it was in Chicago, left Chicago, went back to Chicago, now has left Chicago AGAIN. Not the first time for this to happen. I took nearly 3 weeks to get a package from Houston. In Houston, to Fort Worth, to Dallas, to Fort Worth, to Houston, etc.... Wish every company would switch to UPS or USPS. USPS has improved and even delivered the last package on a Sunday!

I ordered a package and the delivery date was for the 3rd of October. The package got to my area the 27th of September. They just keep bouncing the package around and not doing the delivery. Unlike UPS which deliver my packages way faster. The package is within minutes of my house and they keep moving it to other locations within the same area instead of making the delivery. The also keep moving the delivery date to a later day. So far they done it twice. What a waste of time and money. Never using FedEx again.

Horrible service, I was expecting a delivery and when I got an email stating it was delivered I called customer service. The first two people told me it was delivered to my address, were extremely rude and told me to check behind bushes for the package. The third person told me there was a mistake and my package would be delivered the following day. The next night I call again and the fourth person told me the package was delivered and signed for the day before.

My last two experiences with FexEx have left me wanting. First, I paid some $200 to courier a package overnight and it finally arrived a week later. Seems FedEx passed my package off to Canada Post and didn't deliver it at all. My second experience is recent. I paid almost $300 to courier a package to the States. Again it was overnight. That was five days ago and it still has not been delivered. My advice is, don't use this company. I know I won't use them again.

Delivered my chemotherapy medicine to the wrong address. Nobody from customer service was helpful. Excuse after excuse. They asked me to go look for it and call them back if I found it All because a delivery driver wasn't paying attention.

I never go out of my way to write reviews, but this time it warrants writing one. I ordered a 25-pound bag of cat food about a week ago. As a first time customer, I did not know that I needed to indicate my buzzer number on "Address Line #2". I have never had any issues with deliveries in my building where I have not listed my buzzer number.