FedEx Reviews

I wish I could give FedEx a negative star. They are so bad they should just go out of business. So my situation is this. I ordered a laptop from Dell. Dell for some reason prefers FedEx because this is not the first time I've had this issue with them. I've been home all day waiting on my laptop. They said it would be here before 8 pm. Around 7 I said, "Let me check the tracking." It said that my package has been sent back to the FedEx location because no one was home. I've been sitting next to my door since 10 am. The package was on the truck at 8 am. Since then no one knocked on the door or anything. Not even the little slip they give you to tell you that you messed the package. I didn't even get that.

Almost impossible to track a shipment that requires delivery confirmation. The delivery time span is five hours, and a signature is required. I am in and out of the office, so I tried to narrow down this time. However, the local delivery port doesn't receive calls. Their website is useless (a good time waster). They couldn't find the information from their website or from the door tag from the prior delivery miss. They couldn't even contact their own local delivery office. The customer service representative was not very experienced, and offered no help. Their website is also useless. They need to train their personnel properly, fix their website and straighten up their customer service. It may be that they simply have minimum wage for their service representatives, judging from my recent encounter.

I ordered an item online 2/26/2018. 3/1/2018 I get a message on my tracking app showing the package was delivered 2:43 pm. I go outside and there’s nothing. I check my video and the only delivery trucks that came down my street that day was USPS & UPS. So the driver was either New, Lazy or a Thief. I filed a claim with FedEx. I got one call 3/2/2018 from a Rep saying they would do everything they could to find my package. I called back 3/8/2018 only to be told to contact the Shipper. The Shipper didn’t lose my package. FedEx did. I haven’t heard anything from FedEx since my last call.

I was expecting my laptop last Friday, but they could not deliver without a signature. The FedEx online system to sign for the package in advance is broken so I have to have someone at home for the entire day before I can receive it. I arranged to have someone at home today, Monday only to get an email at 6 am letting me know that the package is not coming until tomorrow. They offered no explanation for the delay when I called. I am so sick of FedEx and I will have to drive 30 miles out of my way to the regional office to retrieve my package myself.

My overnight delivery was on time and in perfect condition when it arrived. I recommend FedEx to everyone. The delivery person was very nice and pleasant. I worked for FedEx, and I know their policy on customer service. They have been around a long time, and they just keep better and with all the new technology the sky is the limit.

I had my computer to be delivered on 3/10/18, base on their website (fedex.com/ tracking), unfortunately in a different state. I had to wait 12 hours in my day off at the house because the package required a signature. Horrible service. Will not ever use FedEx again.

Ordered 8 items on 3/2 from Amazon. Received everything delivered by USPS and UPS 3 days ago except 1 item that FedEx is delivering. And FedEx says it won't be here till 3/15. It has went from Vegas to AZ to CO to KS to 3 places in MN. I live in SD. So totally bypassed SD from KS to MN. Ridiculous!! 3 states away and takes 13 days. Ordered from TX 3/5 received 3/8. A comforter from Las Vegas take 13 days to get to SD! 7 other separate items ordered on same day all received 3 days ago!! Even orders made on 3/5 received. Delivered by USPS and UPS. Don't ever use FedEx if you want prompt delivery. So from now on won't order from seller using FedEx. I ordered on 3/2 and shipped 3/5.

This has to be the worst service I have ever reviewed. My package had a commitment to be here by Monday and so my package actually arrived early in these dumb ** will not release my packaging to me until Monday even though it’s an item that I have already paid for. I hate this company and I will never use it again.

For the second time I have had a delivery person knock and leave before I had time to reach the door. In both cases I had waited home all day to receive a signature required package. The first time I complained, the driver was sent back. The second time it was not delivered on the day indicated by the delivery email. On the next day the person knocked while I was upstairs, and when I got to the door they were gone. I called to complain and was told someone would call me back and try to get the delivery to me this day. No one called. On my second call I was told that they only make one attempt per day. Well I had waited two days for them and this was just too much. Their delivery practice makes it a waste of my time to have things mailed to me through them.

The representatives are always pleasant, customer service oriented, and hand deliver my packages! The service is great, and the packages are in great condition. I prefer FedEx to other shipping companies! They always deliver to my door. Other delivery companies will leave my packages at the post office, which is very inconvenient, as our post office has very limited hours.

I get one or two deliveries a week from FedEx. They carry the items (boxes) from the road up onto the front porch and are very effective in doing so. They have a routine that never varies and I’m sure that saves time over all during their shift. I couldn’t be happier with them.

Ordered a monitor and it shipped FedEx. Tracking said it was delivered but I still didn't have it. So I filed a request to FedEx asking for them to check if they shipped it to the wrong address, or possibly never delivered it at all. I got an automated email response asking me to wait as the case was reviewed by the "most qualified" candidate. Took them over 3 weeks to send me an envelope saying they wouldn't do anything about my package that wasn't delivered. No coupon, no apology, no human interaction. I've had 200+ items shipped UPS and not a single time did they miss a delivery. This has already happened twice with eBay after using them about 3 times over the past few years. That's a 33% delivery success rate in my books and I will NEVER be shipping or accepting deliveries from FedEx EVER again.

I think around 98% of the time we get our packages on time or early at Lake Waccamaw if they are shipped UPS. We have an excellent UPS driver that does her best to always keep the customer happy. My packages are never thrown, crushed, wet, etc. when we get them. I definitely prefer UPS over FedEx. Right now, I have a package from eReplacementParts that took 2 days to get to FedEx, then sat in the FedEx location in Utah for 2 days before it moved. I'd probably have my parts here had they shipped UPS.

I paid for my shipping and took 2 day off from work to wait at home for their delivery, but it turns out they never shown up. They updated the stats online and said "Customer is not available" while you were sitting at home and waiting for them. Also it happened two days in a row.

I've had several experiences where the driver says that nobody was home and they don't even attempt to deliver. It would be nice to get at least one package on time from FedEx. Also, they are too lazy to bring packages up to the apartment door, instead they leave it in the entryway where packages have gotten stolen. Extremely frustrating!

After calling the vendor of a critical new stove/range part, when I found that my late, expected delivery from FedEx Express had been sitting in the warehouse for 7 days, the vendor told me that FedEx Express could not find my address. In the past, the FedEx delivery driver has delivered to my address, yet grumbled about it since delivery requires driving down about a mile of well-travelled dirt road. Now, as I write this review, my package has still not been delivered, and I blame the driver who has made a personal decision to not deliver my package. Or so it seems. None other of the many vendors including UPS who deliver to my business-residence have EVER had a problem locating it.

Shipping flawless. The only problem I had was I was getting a package. Had it re-directed to the FedEx Office near me for me to pick up and they have some of their package excepted at a Albertsons Market. What! I had to go to Albertsons to get my package. It took me 2 days to find my package because no one at FedEx knew where it was.

Very kind on time and always helpful. Nothing broken and dressed nicely. I would recommend to anyone. Ive done business with others in the past and got my stuff back broken. With these guys they deliver with insurance and everything. Thank you for being helpful and very kind and supportive to our community.

I had a priority overnight package being delivered recently that contained a credit card. The driver put the package in a plastic bag and tied it to a post at ground level at the end of our 200 foot driveway. Now since we had snow on the ground and this is a white package in a clear plastic bag, you can imagine how difficult it was to see the package. When I called customer service to register a complaint, the girl on the other end of the phone said she was in Central America, we will call “Rebecca”. She forwarded me on to another individual we will call “Angela” who was in the customer advocacy group, who stated she sent a message to a manager in the delivery area. I asked for contact information for that regional manager and she told me that information was confidential. I will never use FedEx as my preferred shipper again!

Our area is tucked away in a court but actually looks like a T court. However more than once a delivery has not made it up to us. There is a 12 Briarwood Ln and we are 12 Mulberry court. Please just double check. We waited for a Trampoline for our son and happened to see it down the road. Only reason we looked is because it said it was delivered?? Which not by us. We got it and no worries but please double check the addresses.

FedEx on the other hand are too lazy to pass the main door to come at the apartment, so they will leave a sticker on the front door of the bldg and drive off just to completed their route and get back to the garage. Sometimes they will drop the package at the wrong address.

Found out that FedEx ground delivery is contracted out (not FedEx employees) and we can tell. Different drivers show up at our work asking over and over where various businesses and people are. Most recently, a driver opted not to deliver a package that was scheduled today because of "weather conditions" -- it rained a bit this afternoon. Seriously? I called and the FedEx rep said drivers avoid delivering when it's raining so they won't get in an accident(!).

I pay for a shipping services. I live 4 miles out of town and you can Google Maps my address and they can’t even deliver my 50 pound item making me have to have someone put it in my vehicle!! Then having to take in into my house piece by piece just to get it in my house. This is poor customer service.

Most my experience with FedEx has been on the receiving end of something I’ve ordered online with free shipping. I’d have to believe the vendor selected for my purchase already established its rate with FedEx directly. That being said, the Few times I had to use FedEx and pay for shipping myself was due to the fact they were the only service available at time. The UPS store and post office close earlier otherwise I would’ve selected them as the price was less than my only option at that time. Other than that, FedEx is reliable as far as delivery times and have never experienced a lost package. Hope this helps anyone looking into shipping to and from CA.

I get monthly deliveries. Whenever I use FEDEX I know my delivery is in good hands. They are prompt, reliable, courteous, and careful with the delivery items. I have never had an issue with FEDEX that required customer service. If the customer service is anything like their delivery employees I'm sure they are great.

FedEx brings packages to me weekly, always left on porch out of rain, always in good condition. They are always professional and outstanding. They have even help me get heavy packages in the front door. They go above and beyond. I will continue to ship with FedEx.

I was receiving a delivery on Friday, I did not get my delivery on Friday. I called the office in Oceanside. They said the reason I didn't get the package was because they didn't have the right address which wasn't true because I had just had a delivery the same week and was delivered just fine from the same company. I picked up the package at one of your FedEx drop off in my city, FedEx has done this to me a couple times before with the same explanation they didn't have the right address, the address was on the box, hello.

My opinion of FedEx good delivery service and drivers that care about you and your package delivery whether in rain, sleet or snow. They do their best in bad weather to get your things to you, they always have a good disposition no matter what, they have hard and rough days and long hours to deliver to businesses and homes and apartments.

Delivery missing for a week - Ordered item from Ebay did not arrive. FedEx delivered to the wrong address in the wrong town. I had to track the signatory myself via the Post Office and go and collect the item. FedEx claimed they had tried to deliver but nobody was home at the same time as they delivered in the wrong town. I would not recommend this courier in the UK.

FedEx said they delivered my package. They never even came up to my door, I just the video camera. Then I was told that that driver left it at the house across the street for me, there is no house across from me. Had to sit on hold with customer service then wait to talk to a manager the next day.

When you have something sent via them and it is marked signature required, it is hit or miss. Sometimes they will get the signature sometimes it is just left out in the open. The other issue I had with them was a pick up. They told me the truck had already passed my house so I left. 5 minutes after that the driver called me to make sure I was home.

We ordered two TVs online and found FedEx's tracking system accurate and timely. The delivery met expectations, the driver brought the TVs to the door and we were thrilled the packaging was not compromised. We have never had an issue with FedEx and always felt confident in their delivery process.

FedEx has delivered to me several times. They are courteous, timely and efficient. They just lack the panache of UPS. Both FedEx and UPS deliver parcels efficiently... One does it with great style, the other could learn about the finishing touches, smiles, a friendly comment, etc. I like their logo.

Well at first I thought they were great. I got online and ordered a pick up for the next day. Jan 25 2018 they picked it up and I tried to track it to see if they received it yet. No word. I called Bowflex and they said they did not get it yet. Now the Bowflex people said I have to pay the payments until they receive the Bowflex back. I called FedEx and gave them the tracking number and they put a trace on it and was going to find the driver and call me back. I have heard no word and the Genesis credit company wants $ 41.00 March 10th. So they picked it up and it is missing. I am not going to pay for a machine that I sent back in January and it is now March. Did the driver steal it or what. This is a nightmare!

Unfortunately, FedEx Express Delivery Service and Customer support have deteriorated significantly in recent years, at the same time as they have increased their delivery prices several hundred percent. It has gotten to the point that I avoid buying items online that require FedEx Delivery. And they have never responded to multiple claims for lost or destroyed merchandise.

The package came right on time and the delivery person knocked on the door and waited for me instead of throwing the package on the porch. The fact that the man waited for me pleased me because he took the time and effort to make sure that I get the package.

Packages arrive in good condition. I like the fact that they send me email updates about delivery details. That’s very helpful. The fact that large, heavy packages (40lb bags of cat litter from Chewy) are left next to my door (not in front of it) means a lot. I appreciate little things like that.

No delays, always on time or before, mainly on time, always. I love this company, it is expensive, but is worth it. If you have a company and want a good reputation on “delivering on time” this is the way to go. I do not have even one single delayed, when the other company is delaying for no real reason, FEDEX will come to the door and deliver.

I do a lot of shipping and receive my share of packages. I use USPS most and UPS sometimes but never FedEx. In just my receiving it is always late even when guaranteed. The driver does not bring it to my door he leaves it outside the front gate. I have health issues and that matters. I receive lots from UPS and it is always on time or rescheduled earlier and the driver always leaves it by my front door.

I used FedEx every day while working in Las Vegas Nevada. I depended on them to get things done on time, with complete accuracy. They never let me down! I worked at the warehouse of a performer who expected nothing less than perfection. FedEx was dependable, I never thought about trying a different way of getting what needed to get to this performer or one of his staff. Once I handed over a package, box, envelope to our FedEx person, I felt relief. I knew it would get to where it was supposed to go, and it would arrive on time. Yes, I would recommend FedEx to anyone sending something that needed to be delivered on time and in usable condition.

I appreciate the fact that there are many (would like more) FedEx boxes for drop-offs. I wish the sign on the top that says has been and has not been picked up was true. I think the drivers don't care. It's important when you are dropping for extremely important docs for next day air.

I like FedEx for their ease of using... fast dependable and professional. What is the negative side is their pricing is not uniform. For packages it seems always higher in person.. not just a buck or two like 5-10 higher. And their website could be more user friendly... so many different possibilities of shipping... Then if you calculate a price have that in mind and go to the shipping location it is not even close to the price quoted. They cost more than the post office but I prefer them over the post office... Maybe 'cause it is a private business and not gov't related.

I find them very responsible and prompt. They put packages on my porch bench and ring the bell so I know they left it. I've gotten packages a day earlier than anticipated. I'm very happy with their service. I have shipped packages across country and find their rates comparable but their service faster than other carriers.

The only problems I've ever had with FedEx delivery were the time the driver left my package on the hood of my car parked along the roadside, and the time I got a package with the boxes of cat litter inside busted open from being dropped. It is a far more desirable carrier than UPS.

I have had good experiences with FedEx. By using the app to set up pickups and deliveries are made smoother than ever before. I am able to specify where I want to have my packages left, which truly comes in handy around the holidays or anything I do not want to call attention to for thieves! By having the ability to be notified of the whereabouts of my items is a must for me. I also liked the fact that all of my packaging and shipping needs can be done by using the app. I do not have to wait on hold to speak to someone to set up arrangements, nor do I have to wait for someone to arrive at my house. Everything is and can be set up in less than 10 minutes. No muss!! No fuss!!

Our package was delivered to a strip mall store instead of to our residence! Address on package was correct and the store manager was nice enough to get the package to us! This has happened once before where the package went to another house in that case. During holiday season, it seems they hire temporary help and they are not trained and dedicated delivery workers.

Delivery person dropped my shipment on my concrete walkway damaging it and the concrete where it fell, I took pictures promptly upon finding the package, filed a claim/complaint and they denied it. I was very disappointed in their response as well as disgusted in their lack of responsibility, it cost me over $300 for a part that remains in my garage that I can't use.

My issue is with companies that deliver products using FedEx Post for deliveries to FPO AP PSC boxes located at US military installations located overseas. Once transfers to United States Postal Service and on to Military Postal System deliveries can take a couple of months instead of only days for CONUS destinations.

Box ended up in another city. Red River NM. The FedEx website said box had been delivered. No. The box was opened by another party who realized the contents wasn’t theirs. The other party called me personally to let me know FedEx had delivered my box to them. I finally received my box three days later. FedEx meanwhile did a horrible job letting Neiman Marcus know the box had been wrongly delivered to another city.

Lazy, rude. They just don't care about the service you receive. It is like a new soap opera The Young and the Useless. They delivered packages to the abandoned building next door that were addressed to me. I hate to give them one star but the rating system will not allow you to give them zero. I'm fed up with FedEx.

I have received many packages via FedEx; i have also had packages sent to the wrong address, I know because the person contacted me. I don't know how you messed up a delivery but what does upset me is that you now won't leave anything at my home unless I'm here to sign. That's embarrassing (I can't remember the retailer that this started with, I'm just telling you I resent it). I'm having the same problem again but I'm not sure of the shipper, I'm dealing with the retailer.

This is by far, the most reliable delivery service available. It far exceeds the performance of USPS or UPS. All of my mail and package deliveries arrive on time to their intended destinations without fail. It is a service that is worth every cent of cost. I would recommend FedEx to anyone.

We've had problems with FedEx deliveries. We live by a lake and they have to drive across the dam between two lakes to our house. I think some drivers are afraid to drive across. We've had packages delivered to a house across the lake. One was supposedly left by our door, but when I called the driver had to go somewhere to retrieve it and delivered in her personal vehicle. I've forgotten the details of other instances. I think the driver on our route may have been replaced. Service has improved.

Always responsible ethical and reliable. Good availability of drop boxes. They always deliver the products on time and are responsible but flexible about leaving packages at my door. They walk up a long steep driveway without one complaint or cross word. They are always polite. I can say that I trust their employees completely.

FedEx Ground are using subcontractor which they underpay the drivers and as a result you receive the worst service ever. I have too many packages to be picked up and they were usually complain of the too much work that the subcontractors giving them. The same with the delivery they are always late and the packages comes in a bad shape and too late whoever it's a business address which according the business hours from 9:00 am - 5:00 pm. To call the CS, "Oh we cannot do anything about it because we cannot track the drivers or call them." Thank you.

So my FedEx guy knows my dogs and leaves them bones on my packages. They sing for him and get so excited to see him. They know when his truck pulls up. This driver is 1 of the best I have ever had the pleasure to meet. All the other delivery guys are very friendly and professional and are always cheerful and kind.

Most stars for their delivery service, I would have. This is the absolute worst delivery company of any of them. Their drivers are lazy and they leave my packages right in front of my garage so when I back out I can't even see I'm in nearly run over my purchase. They are too lazy to go up six steps and put it on my front porch and for that reason alone I have nothing good to say for them. That is their job to deliver not drop it in front of my garage where I'm going to run over it because I don't see it. Their drivers are not friendly at all or cooperative and I have nothing good to say about Federal Express and I wouldn't use them no matter if they were the last company on Earth.

I prefer FedEx to other delivery services. They seem to deliver more quickly and well before 5 PM, which I appreciate. Tracking and notifications are helpful, too. Since I am normally on the receiving end, and try to shop with free shipping, I can't really say anything about pricing.

I shipped a Dyson best/cool fan to my son at college. When he received the package the box was damaged and so was the fan. I contacted FedEx and out in a claim. I also asked if it could be sent back to me at their expense since I had all the receipts and would look into repairing the $400 fan. The item was dropped off at FedEx and boxes by them. Days went by and texting said in to wait. A week went by and after many phone calls I was told the time was lost. Then I was told it was sent to New Hampshire. How did it go from Massachusetts to New Hampshire and or New York?

I ordered some items on Friday and received them on Monday. You are able to Track your package. It is exciting to see how it is traveling across the country. I have found that my packages were received without damage. It is wonderful to see how the employees take care of your package(s).

Requested least amount of charge for ground service, was charged near max amount. Critical medication was to be delivered by 10:30AM. Arrived @ 3PM. Driver lied stating weather delay. Checked weather from origin to destination, Not a cloud in the sky.. Weather perfect origin, en route and destination. Also checked when driver left warehouse.. near on-time. Don't care to be lied to..

At times FedEx gives ok service. But when the drivers lie about no one there to delivery when we are open both business from 6 am till 11 pm... He lied on the board since he did not have enough gas to get to us and make it back to center. This cost us a lot of money along with our customer that needed the engine parts from Cummins/ in Harrisburg PA. There is no call for lying...

A 6 ft., 50 lb. package was at my garage door in the rain for over 24 hrs. I had no idea the package was there. They do not ring the doorbell to let us know. I requested they come back and return the package as I did not want to accept the wooden shelves after sitting in damp weather and rain. That took another 24 hours for them to return to pick it up. If they had let me know a package was here, I would have had them put it inside. FedEX just endured more expense and time due to not taking the time to ring my doorbell. So sad, but evidently you are working to make money.

i live in a rural area, hard to find my driveway, but FEDEX drivers always seem to find me. I mail from their store regular, and their prices are about 2/3 the price of UP., I do have a little problem with them leaving packages on the porch when it's raining, have left them notes to put package in box.

They usually leave my packages on the porch rail or at my garage door. Luckily it hasn't rained before I found them. I would appreciate it if they ring the door bell or if I'm not at home leave it on my porch. The packages are in good shape for the most part.

How hard is it to leave a package at the front door? The package even tells you to. Well, it must be really hard! Really really hard! Since it only happens one out of 7 times. There is a reason that the package wants to be left at the front door. Wouldn't you think? THEFT!!! REALLY!!! Package is too big or heavy for a non-professional to get up the stairs. Customer is disabled somehow and can't get package!!! It really doesn't matter the reason. Now does it? The package says leave me at front door. Simple. Really. End of conversation.

I have never had to worry about whether or not I get my delivery, plus worry about destroyed items, because they are always product & customer friendly!!! Have used them exclusively, after a bad experience with UPS!!! Plus their prices are within reason, compare to UPS's prices which are higher for the same service.

I like FedEx for the most part. But, they tend to drive by really fast and just toss things up on the porch. I have never been able to catch a driver at the door. Stop, Drop, and Run seems to be their motto. And I worry about all the kids around here, and this big FedEx truck roaring through the neighborhood at 50+ mph. It is really a problem.

I do not like FedEx! The drivers are rude and don't care about the things they deliver!! I have had so many things Damaged from FedEx Every time they bring something to me. I would not recommend FedEx to anyone. They are horrible!!! Never would I use them ever again!!

When I find out my packages are being delivered by FedEx I actually panic. They put the packages out for the whole world to see. They might as well put a sign on them that says "Take Me." Even after you tell them where you want the packages delivered they still put them out front. It's to the point when I find out my package is coming by FedEx I want to cancel my order.

I love their service. When they deliver they let me know when my packages are on the way and their drivers are very courteous and careful with deliveries. I will always use them. FedEx also has a lot of other things to offer as well which is an added bonus. Keep up the good work. You guys are great. Wish other companies were like you.

We get excellent service in terms of timeliness and very friendly service. We have, however, had some problems with large, heavy boxes having broken parts - several occasions of this. The vendor always replaces, so assume they take up the problem with Fed Ex. My guess is they don't handle the heavy boxes with care sometimes.

They are usually on time and accurate with their deliveries. I just don’t like it when they leave packages outside the home and don’t wait for occupant to come to the door. The packages can easily be stolen. The delivery people are very helpful when I see them and courteous.

When I have legal documents where time is of the essence, very important or just want to make certain my parcel gets to where I intend for it to go in a designated time; NO ONE compares. I have used it in my personal and offices in VA, NY and even with their partners overseas.

The delivery person leaves packages in my driveway instead of by the door. Easy to accidentally run over after dark. The deliveries are on time mostly but the person who delivers leaves packages in driveway and sometimes at the curb. I think it is a certain group of drivers who appear to be lazy.

I had an order that was shipped out in 2/22/2018. On 3/1 I created an account online in order to put a vacation hold, in preparation for a week’s vacation starting 3/3. Although I was able to create an account, when I tried to choose option for vacation hold, I received a number of error messages, including being asked a security question I had not chosen. After numerous attempts for the next two days I was not able to put a hold online. I contacted member services twice. The first time I was informed I could only put vacation hold online. I tried again, but still received error message when I clicked on vacation hold option. I called member services again. This time, the representative told me he would put a hold on my package. My package was still delivered while I was on vacation. This has been a very frustrating experience. If possible, I will ask that my orders be sent through a different shipping company in the future.

I would give 0 stars if possible. Visa sent me a replacement for my lost Visa credit card, overnight delivery, marked “Extremely Urgent”, no signature required. It was shipped out March 1st with a scheduled March 2nd delivery and, according to tracking, it was on time and scheduled to arrive by 8:00 PM. I didn’t stay home because it didn’t require my signature. I didn’t see it when I got home. I kept checking but it never came. I looked for a notice but there wasn’t any. I went online and tracking showed it was in transit.

My package was on FedEx vehicle for delivery 2/28 at 6:44 a.m. Each day the tracking info updates stating no attempt made to deliver. It is now 3/5 and my package has yet to be delivered. I contacted FedEx customer service and could not be given a reason why no attempt has been made to deliver. In the end, I know nothing more than before I called them.

So I was supposed to be getting a package September - October 2016. I wanted a new phone so the FedEx guy came. We weren't home to sign for it. Ok but he didn't leave a door tag. So we called them and we waited the next day, so that he only can put a door tag on my next door neighbor's door?! That guy didn't even know how to read. Come on. Now so we went to Bedford and got the package. I wouldn't recommend them to anyone. Then they don't even watch for people out in the streets. Not safe if you ask me. Their package people are contractors not workers. Everybody who works there is like not workers. They're like normal people. Not good either. So I'm getting another package from them on 3/5/18 and let's see what they do this time.

No matter how well your item is packaged, no matter How many photographs of the obvious shipping damage and destroyed carton, you will NOT be covered for damages. There is absolutely no reason to pay the extra for insurance. They DO NOT COVER DAMAGES OR LOSS to items for any reason. I shipped a couple expensive collector guitar professionally packaged and in their hard shell cases. The guitars were crushed during shipment, “FedEx is NOT responsible Sir, I'm sorry." CLAIM DENIED! Submitted dozens of photos, before and after pictures, buyers testimony, paid for insurance. “NOPE!” Do not ship anything of value with these morons. You will not be covered.

I receive several hundred deliveries a year from all the delivery services and I don't usually have too much trouble with any of them. But when there's a problem with a FedEx delivery you can quickly find yourself in a strange world devoid of reason and hope. I made the mistake of opting for "Signature Required" on a shirt I was having shipped from a Thomas Pink store. I'm not home much during delivery hours but for some reason when I was asked if I wanted "Signature Required" I said OK. Not a good choice. I was unable to get home on time for the first delivery attempt. I figured I'd use the online FedEx Delivery Manager and have the shirt dropped off at my local FedEx Office two blocks from my home.

My brother in law shipped some documents from Toronto to Islamabad, service charges were 100 Canadian dollars, FedEx representative in Toronto entered the value 1001 in system by mistake I guess, when courier appeared in Lahore custom officials enforced custom duty of Rs.29000 on the net value of courier. Now concerned branch of FedEx in Islamabad is not delivering me the courier and asking me to pay the duty charges Rs.29000, courier is now one week late from expected delivery date. FedEx Islamabad is saying that issue is on the end of FedEx Toronto so my brother In Law contacted them but they are giving no response, I think I have to file case against them in court to claim my rights which is the process of further 3 months, please never ever use this service. It will give you pain and immense tension.

My package was out for delivery but at the end of the day a delivery exception was reported. Reason is: Local weather delay, delivery not attempted. This is complete **. It only rained lightly today. Mostly just overcast for the whole day. I'm in San Francisco Bay Area so it definitely didn't snow. I'm sure they're just understaffed (i.e. mismanagement) so they just blamed the weather. Today is Friday. I won't be getting my package until Monday, and I currently have no plans to be home to bring in my package. I hope Amazon eats their lunch in a big way.

Here's one for ya.. I had a package to be delivered to me from New Jersey, and for some reason it makes the Tinicum Station and it never leaves there. This crazy thing they call delivery exception kept my package in Phila. I kept calling them and they would tell me the same thing. The package is out for delivery the next day. IT NEVER GETS HERE. I have never in all my days seen anything like this. It's been a week so far. Same thing, everyday. They'd might as well just tell me that they are refusing to deliver the package for any reason at all. "I think this company is in deep trouble." If someone doesn't grasp whatever is going on here, they won't be around much longer... I had to call the sender and he had to reissue a repeat order and give it to UPS so I could help my customer who has a critical part for his appliance in that package.

I give them a zero rating!! FedEx dumps off packages in front of my entry door which is plain sight of the street so I've had multiple packages stolen. I have a covered hidden patio adjacent to my porch which is literally one step away where packages are hidden from street view yet the drivers just don't care. I've called to complain, I've talked to the drivers multiple times but they just get annoyed and I'm signed up on their site which clearly states to hide packages on the porch. All to no avail. I can't believe this company is still in business, they are the worst. I order a lot online and tell my vendors NOT to ship FedEx and if there's no choice I don't order from that company anymore. UPS is the best and all the drivers are friendly and use common sense when dropping off packages.

I waited at home all day for my package and the driver didn’t even attempt to knock or ring the doorbell, he just left a slip saying I missed my package. What’s the point of a delivery business that doesn’t even deliver? My walls aren’t made of glass. I can’t see outside through 24/7! So thanks for wasting my time, I scheduled to pick up my package the next day instead. So I don’t even know why I paid for shipping.

This is the second times, When I track on their webpage it marked my package was delivered but it is a lie, last time it delivered the package on next day. Today It would be the same, or they delivered it to wrong destination. Who's know? No matter of One day postpones, It is about waiting and nervous since the package is legal documents. FedEx suck!

I ordered 2 small makeup products online. I had to order it directly from the brand's site (E.L.F Cosmetics). As soon as I realized they shipped through FedEx, I was disappointed and expected the worst. I have ALWAYS had issues with FedEx. Opened packages (and that's if they WEREN'T stolen), damaged items, delays that they refused to explain.So, I saw this issue coming, but I've had it. My order was meant to be delivered February 27th originally, and was originally shipped off from a FedEx location in Bloomington, CA on Feb 19. (I live in AL.)

I'm in Arizona, the package is coming from Texas. So if you're not geography inclined... That's a neighboring state. Takes less than 1 day to drive across both states 5mph under the speed limit. 2 day shouldn't be an issue.

I hate FedEx. They often lose my packages claiming they have been delivered. They say it's my fault I didn't have a signature service required for shipping. Even if I did anyone can sign for it even if it's at the WRONG HOUSE!!!! This isn't a security measure. I would like to start a class action lawsuit against FedEx! Everyone that has had this same issue please reach out to me! I have lost thousands of dollars to these thief! Not only have I lost a lot of things because of them my fiance has lost a lot of items because of them. They do nothing! They always say the same thing "well you didn't have the signature service required for delivery so we can't do anything for you." This is out of control! Help me take down these THIEVES!!!

My package was to be delivered to a residence, FedEx delivered to a business over 160 miles away. In the package are skin care products that were then tampered with, repackaged, and sent to me used by FedEx. However, during my conversations with multiple people at FedEx, not one person would admit FedEx made a mistake, down to they can not refund me my money. The company where I purchased would have to refund my money. Also informed they would call back in two hours to let me know the "trace status", but never heard from. However FedEx says they did, I printed my cell bill, no incoming call, no voicemail messages, nothing. There are other companies to use for shipping packages, use them. FedEx doesn't deserve your business, aside from the fact they can't deliver to the appropriate addresses, they will not own their mistakes, just blame everyone else.

This people are horrible, I send a package overseas and paid them & 111.00 to ship it. The shipment was supposed to be delivered at home. They never did. They delivered it to customs and customs charged another & 160.00 more in taxes. I will never ship anything with FedEx and nobody else should.

I just started my business in Sept. 2017. On my third order; FedEx lost a shipment with two sample hats from Canada. I asked them for an update on the shipment around Feb 13th. It was a big snowstorm in Chicago and I thought that they was just backed up. The representative Cindy told me on 2/17/18; that the package was lost and to apply for a refund. Then, on Feb 22 FedEx is claiming the package was delivered on 2/09/18 at 9:28 pm. If this was true; why wasn't the activity noted and FedEx would have told me this before. I hate FedEx! They have an internal problem with stealing in their company and they need to do something about it. Because actually they have lost three packages that was sent for me.

If you could 0 stars that is what I would be giving. There has been at no time a good experience with this freight carrier. I can only count on one hand how many times we have gotten a package ordered and shipped without any issues. There have been more problems with getting notifications that my package has been delivered AND SIGNED FOR but I never received! Tell me why is it so hard to read the address on the label and match it to the address on my door? THEN why are you letting someone sign for the package that their name is not on?!

Generally, I don't have much to complain about. Most packages they ship for my online orders don't require signatures, so the package is left at the door, and that's fine. This time, however, a signature was required for the delivery to be completed, and someone needed to be available to receive. It was a phone upgrade from Verizon, so it was moderately important that nothing untoward happen to it. However, the delivery driver didn't even knock on the door, and there is no doorbell to ring. There are, however, dogs at the residence. Understandably, when someone knocks on the door, they bark. There was complete silence. The driver merely left a door tag indicating a "delivery attempt" had been made and no one was available. Quotes are for their terms. The door tag was found a mere ten minutes after the "delivery attempt."

I have been waiting for an important package for my wedding for weeks. I finally call FedEx to get an update and according to their records they attempted three times to deliver and left a note. There is no evidence of them attempting to deliver my package, my buzz number goes to my phone and no note was left. I had to track my package down and learn that my package has been sitting in their shop for weeks. NOT IMPRESSED! I know they are lying!

I took the day off to receive a package that was to be delivered on 2\21\2018. I was constantly updating the tracking from FedEx and at 16:40 it was updated saying "customer not available or business is closed". I reviewed my security cameras and no delivery was ever attempted. I work for a living and when I take a day off it affects my income. I called FedEx and they said they would follow up and never did. FedEx should just go away and their business should close their doors.

Ordered an item 16 days ago from NJ (I live in NC). FedEx picked it up and sent it to Sacramento, Cali, then shipped it from there to Las Cruses, New Mexico, I called and complained as I was watching the shipping and was told it would be fixed immediately and I would have it in 24 hr. Three days later it was sitting in Austin, Texas, they found it and sent it to Miami, Florida, and then to Augusta, Georgia, it finally made it to Concord, NC where they shipped it to Charlotte, NC and the next morning put it on a plane for St Petersburg, Florida.

Let’s start by saying every time I order something online FedEx is the delivery method and are constantly late. I pay extra for fast shipping through many websites and they still manage to screw it up. I will check location and it will be less than an hour away from my location with a delivery date 3 more days out to find out the next day it is 2 hours in another direction in another state. Same thing with all my shippings. I don’t know if they go from a special hub to another but they need to get their stuff together, hell I would have meet them that distance the first time to pick it up myself. We now live in a world where 80% of shopping is done online and we can’t count on getting it on time. Glad I don’t wait on medications or checks.

Boyfriend sent me candy and flowers. FedEx said I refused delivery! I never saw anyone. No one knocked on the door. No one rang the doorbell. I have two very active dogs that bark if you just park in front of my house, let alone approach it. I called them and they said they were refused (lie) and were in transit but no one could tell me what that meant. No one cared. It was like, "Oh Well." If I put in the tracking number it still shows them in transit. This was three days before Valentine's. I checked the address and it was correct. They are lost in the FedEx black hole.

Every time I order something online and the item(s) are shipped by FedEx, I can count on FedEx to delay the original scheduled delivery. I don’t understand the system that the SmartPost is using to move packages from point A to point B. Their shipping methods are very inefficient and aren’t up to the new standard set by the USPS. I can always count on my USPS package to arrive the day of or before the day set.

Well let start by saying FedEx is a joke. I had left a pair of shoes at my in-laws and they sent them to me on 2-14-2018 and they dropped it off on Saturday to the wrong address. So I called and they said that they would get to me on Monday 2-19-2018 so I called them back that day. They someone would call in the afternoon and no call. So I called them back and they said that they would not be able to get to me until the next day or two. Do not use them. I will not ever use them again.

If there was a possibility of giving zero star to FedEx, I will wholeheartedly do it. Their service is so bad and the people at the customer service even worse than the service itself. Losing a package is treated as routine and no biggy, part of the business. Our package was shipped as high priority overnight shipment, since it contained slides from patients who donated their tissue, yet they managed to misplace it and were unable to find a package as unique as this and showed no remorse whatsoever. They don't even have a option on their webpage to write a review or to rate them. We may take legal action against them.

I am DISGUSTED with this company. FedEx now lies about a delivery so that they meet their shipping obligations. With Chewy any order over $49 dollars gets free 2-day shipping. So FedEx decided that it is acceptable to scan my package and say that it was delivered on 2/14/18 at 1106am so that way it was well within that 2 day time frame when the package wasn't actually delivered until Saturday 2/17/18. My house was broken into on Monday 2/12/18 so thanks to the dishonesty of this company I thought my house was being stalked because according to all the tracking information my package supposedly shipped and was delivered and then NOT THERE at my doorstep (like FedEx tracking and "verify" option stated).

I've been waiting for a phone for just about a week now. I see a FedEx truck for past my house and then an email saying left in front of garage. There isn't even a garage near my home. I call and they tell me they can get someone out in 2 business days. It's Friday. I'm livid. I want my package that was supposed to be here 2 days ago.

Sometimes we have bad experiences in order for us to be grateful. FedEx has always delivered on their promises. They have always reimbursed for damaged goods. They have always kept to their word on billing. After our horrible experience with our business and UPS I will never take FEDEX for granted again.

Took a CD loaded with 41 pictures of a elder abuse case to have the pix prepared for court. The lady behind the counter took my disk, inserted it into her machine and formatted the disc. She looked up at me and said, "There isn't anything on this disc, sir". I held composure and replied, "Because you don't know what you are doing and you just formatted the disk". She replied with a smile, "Oh well, sir. Human nature to make mistakes". She expressed absolutely no remorse whatsoever and was upbeat and condescending with a smile the entire time.

I am in the midst of yet another fiasco involving FedEx. I was told that the package was at their facility in my city and would be delivered the next day. As I work and cannot have a mattress delivered to my work, I paid a fee to have it delivered after work when I would be home to receive it. It was supposed to be delivered between 5 and 8 p.m. At 7 p.m. I got a text saying to attempt to deliver would be made and it would be delivered the following day. Well, I had to go through the whole process of contacting them to make sure it would be after work. They agreed to use the money I paid for the first failed delivery to cover it. I do want to state that this is my regular experience with FedEx whenever they deliver anything other than books or DVDs. Those arrive. Anything bigger, and there is always some hassle of them not coming when they are supposed to or in leaving a door tag that says final attempt when this is the first indication they have been there.

I ordered a perishable item and paid for 2 day. That was Fri.. shipped Mon. And today is Thurs.. still no package. It's been sitting in a facility for two days!! Perishable!! Co. called FedEx and they said that they only come once a wk. They didn't tell them they come to this community once a wk. when they picked package. Will never use FedEx again and will tell everyone I know. Horrible customer service. Perishables are probably that!! Ruined an old lady's day.

I have just received a delivery from Wayfair Canada, I was totally skeptical of it getting to my place as lots of people do not understand a "country" address! I have a Bed and Breakfast and Spa and I am off the better trail to those used to the city, pavement and street lights. I do however give good directions and my business is on Google Maps. So when I ordered 2 Murphy Beds to be delivered to my home I was happy that the computer order took my address, but skeptical that FedEx or whomever my 8 large boxes would be ponied off to, would be able to deliver! I started tracking my boxes from the moment they were shipped!

I ordered a Ghost Bed and it was to be delivered by FedEx. It took an extra day because of the weather they say. The total weight of my shipment is 184.1 lbs in 2 packages. They delivered it to the rental office instead of my apartment. They never even tried to get it to my apartment. The customer service excuse was he may have had multiple packages. I told her that is no excuse. When a package is that heavy an attempt should be made to deliver it to the apartment it was assigned to not the damn rental office.

I have spoken with several different people who claimed they would get back at me with an updated regarding my claim. I never did. Until I got an Email from the shipper (Adidas) stating that FedEx had just denied the Claim. The package original arrival date was supposed to be Friday 12/22/17. They pushed it back Saturday 12/23/17. On Saturday Morning Around 7-8 I went on online to request for the package to be held at a nearby FedEx onsite Walgreens but the driver never did so. Instead left the package on the front door after the FedEx system had Approved my request and also allowed me to select the Address at 2011 N Riverside Ave Rialto, CA.

If I could give them 0 stars, I would. I've had issues with FedEx for a couple of years. It started off with them not knowing the difference between a "2" & a "3" (apt #s are clearly on the apt door) & delivering my packages to my neighbor. I'd get them back from my neighbor, but that's not the point. More recently, on 1/25/18, they claim to have delivered a package to me & I never got it. I contacted them shortly after the time it was alleged to have been delivered & they had someone call me back. That person told me they'd look into it & call me back in a few days.

I was due to receive a small piece of furniture delivery today. I stayed home from Work to receive this delivery. The FedEx Truck shows up at my house just before 2 pm, I'm watching him through the window, he never gets out of his truck, drives away and shortly afterwards I receive an email that delivery was attempted but no one home to receive. Pure laziness!!! I call the 1800 # and they read me the crap the driver wrote. I explain to the rep that no attempts were made if the driver never got out of the truck, all I get from the rep is we can try again tomorrow. Well I'm at work tomorrow. I am so f** angry. No company should trust their merchandise to be delivered by FedEx. Signed Pissed off Lisa.

After reading other reviews I'm surprised FedEx is still operating. I was due to receive an important package today (Mon) by 4:30 p.m. I had called FedEx customer service Fri. to request delivery instructions to leave my package at my leasing office because we have had packages stolen from our doorstep in the past. The woman on the phone seemed very uninterested in her job and rushed me off the phone before I could verify that the request was put through.

I had waited the 12 boxes packages at home for the entire week. They separated in four delivery date. We can’t see any updated info from the computer after the first delivery. We called in to their customer service and they keep saying that will be delivered tomorrow. This is the sixth day from the first delivery and still missing one package. Very very disappointed and we will never trust this company again!

We had a overnight Saturday delivery for a project that needed to be completed that Saturday. I literally watched the FedEx truck pull into the parking lot and a minute later pull back out. And the driver NEVER even got off the seat of his van, he reported the package was undeliverable because he could not locate the address...the GIANT address over the front doors must have eluded him. I call FedEx and they give me the runaround and more BS about how the driver tried but couldn’t find the address. Again... I saw him the whole time. He never got off his seat and looked. FedEx...never again. #FedExSucks

After reading some of the reviews on FedEx, I wondered if there would be problems. But, I must say I am satisfied with the FedEx handling of my purchase. It was shipped FedEx smartpost and I had no problems at all. Good job FedEx employees!

Ordered a package on Amazon which required a signature. FedEx attempted to deliver first day, wasn’t home. Left note could pick up at store by the airport after 4. After second day when driver attempted delivery at 2:00 went to store only to be told driver wouldn’t be back until after 7:00, said I could catch the driver sometime after 6:00 at location on East side of city. Went to store on other side of town to catch driver who had my package. He wasn’t there at 6:00 and clerk stated, "We can’t control the driver," and refused to call him because Store at airport didn’t send her my information. I will never order anything from a vendor who uses Fedex again!

FedEx has a major problem with local deliveries. We have a delivery man that has chosen not to deliver our packages on 4 separate occasions in the last week. He says he has left 2 door tags at the residence because no one was home. That is a lie! My wife was home; furthermore, we have video surveillance cameras which cover our entire home, no door tags, no deliveryman. Additionally, why is a signature required to deliver dog food? This man is too lazy to deliver packages when it's after 5:00 pm. How dare he, he doesn't have the right to decide which packages get delivered and which ones that must wait until he's in the mood! On one occasion the supervisors were notified and he was sent back out to deliver the package he failed to deliver. When he arrived it was 5:15 and he told my wife he was already on his way home and he had not seen the packages at the back of the truck. Do your job or find other work!!!

We have had constant problems with FedEx deliveries and all we receive are apologies and incident numbers with promises of phone calls and "we will look into it". And still our packages are delivered elsewhere and almost never on time when they do make it to the correct destination. We have received packages faster from USPS than FedEx 2-day. The UPS drivers have brought us our miss delivered FedEx packages that were left at some other "front desk" almost as many times as FedEx drivers have correctly delivered to us. We have tried every avenue with FedEx to resolve this problem that we know and still all we have are worthless incident #s. All this frustration is just the packages we do eventually receive, there have been several that have just disappeared, (left on gate) somewhere on the mountain.

FedEx was unable to get into my apartment building on Monday, so I rerouted the package to my local Walgreens (.1 miles away). It has been "on truck for delivery" and then checked back into a FedEx location for three days now, and I still don't have my package. I hate when companies use FedEx to ship my purchases, they're a nightmare.

I ordered a $300 Balsam Hill Christmas Tree... I was not going to be home for the Saturday delivery, so FedEx gave me the option to select a pick up location and that was very convenient to me! But to be honest... it was not. I went to go pick it up after ten minutes of it saying it was delivered to the pick up location. Funny thing is they said FedEx did not even come yet. I ended up calling FedEx asking what the hell was going on. This was last Saturday and it is now Wednesday and they said they will call me after speaking to the driver and start an investigation. Today on Wednesday I called them since it had been 48 hours and they said the driver had not a clue where he even put it!!! Signed for by "MM". This is insane! They called me back and told me they are going to close the investigation and that I should call the shipper. Luckily Balsam Hill is such a great company and already told me that they were going to reimburse me fully!

The sender Wayfair even called FedEx who assured her it would be delivered to my job today Jan 30th. After 5 pm had passed I call to provide a phone # so they could reach me in the office and I would come down and sign for the package. That's when I found out it had been delivered at 5:02 pm and signed for by C**. I have NO idea who this person is.

DO NOT USE FEDEX!! I would give FedEx ZERO stars if I could. I have had 4 negative experiences with FedEx in less than 2 months but the latest is the most egregious! Yesterday around noon, we paid an exorbitant fee of nearly $30 (for a FedEx envelope) for assured "next morning by 10:30AM" delivery to our son (some ~200 miles distant).

My packages was delivered and left outside my apartment complex building. I didn't even know the package was mine. It was placed so far away from my home. After trying to get someone to help no one could.

Just about every package I have received was damaged to where some of the packages were totally destroyed. Sometimes I’ve had to return item due to item being damaged due to mishandling by FedEx delivery.

I was promised 1 to 2 day delivery for urgent goods. My delivery date was four days ago. Each day, Federal Express sends an exception notice postponing delivery for another day. Now it claims my delivery will come next week because the driver couldn't complete his route; and the local FedEx warehouse is backlogged. My delivery will be at least a week overdue. A rep promised me someone would call me with more detailed information about my shipment, but nobody did. I might have to buy the goods again if I can't get that shipment. I have had many bad experiences with FedEx but this is the worst. Use UPS.

I have received two packages in the last two weeks. The first was left on a sawhorse at the end of my drive. The $300 medical equipment was not found for several days covered with snow and soaking wet. I have a carport 30 feet away! The second package was left by the rural roadside on a snow bank. My house is not even in sight of the road. I do not consider this HOME delivery.

Called to find out how to get my FedEx package that said it was shipping FedEx, but got shipped SmartPost, changed to the right address. I do not receive USPS mail at that address. They were very unfriendly and completely unhelpful.

I scheduled a pick up for a residential house. I called customer service to see if I could get a timeline for when they would be here to pick up. I was told I could pick a window of whatever time I needed so I choose 3 to 6 p.m. The driver showed up before 11 AM. The doorbell rang and by the time I was able to get from my bedroom to the front door the driver was gone and a ticket was on my door. I was given under two minutes to get to the door. About 15 minutes later I received a call from FedEx asking if I would like them to return and I explained that I needed them to come back after 3 PM like what was agreed in my first call to customer service. They explained that there was no notations for them to come after three and they would not be returning until the next day.

I'm a 75 year old great-grandmother. Ordered a mobility scooter to assist me getting out more. Order required signature on delivery. Tracking info said pkg. was in OKC on Fri. Jan. 19th and would be delivered to me in Norman on Sat. Jan. 20th. I was home all day Fri. except for about 30 min. around noon. When I returned found FedEx door tag stating attempted delivery, no one home. Would attempt re-delivery on Tues. Jan. 23rd. Obviously tracking info was incorrect. I stayed home all day Tues. When pkg. had not been delivered by 4 pm I checked tracking info again. Found delivery attempt had been made at 11:18 with no one home. This was an outright lie. I even left note on my front door stating "FedEx - I'm Home - Please Ring Door Bell". No one came to my door all day.

I had huge problems with 3 out of the last 4 shipments! In 2 cases, tracking information led to a dead end, because they change the tracking number in transit. They try to lock you down to a time slot, but often don't bother to be on time, or even coming on that day! Always ask them to call before coming, because my work requires me to go out very often to show clients properties. They NEVER do! Just yesterday, the helpdesk promised me that delivery will be done between 3 & 6pm. Later was told the courier "had forgotten to take my package". Today, the same person told me they will try to deliver before noon. Of course nobody came. Wasted one full day of my life waiting like an idiot!

My package was 3 days late. Then I spent all day off work sitting at my house waiting on a package that I had to sign for did not show. Looked on the Internet and they said I'm not home. Being here all day called FedEx. Got a Indian that I could not understand and all he could tell me is that they would notify me if you not going to show up. What the hells it matter if you notify me If you don't come good. Could not talk to anybody I don't matter. The worst package delivery service there is. The worst customer service I've ever dealt with it. Will use UPS as much as possible. From now on I will not use FedEx so now I don't have my package that is 3 days late already. I lost money because I didn't go to work and now got to wait another day at the house that if driver don't lie again and say I'm not home.

FedEx is the worst shipping experience I've had. My package was large and left outside uncovered and wrapped. The box had a hole in it and was wet and tape on box was raised. I contacted the company I purchased the item from. The item was a birthday gift for a 4yr whose party was the next day. The Item was shipped to be delivered the next day. As of 5:15 PM the item has not been delivered. Very poor delivery practice. I had to give my grandson the defective gift to have something to open since the gift was from a group of people and he wouldn't of had anything to open. So disappointed that I still did not receive and was told they have until 8 pm to deliver it. I WILL NOT ORDER ANYTHING FROM A COMPANY THAT USES FEDEX FOR DELIVERY.

They don't deserve that one star I just gave them but I was forced to do it! I made a purchase on January 05, the item was shipped on January 05, it is January 18 and my package still has not been delivered. Their tracking info is pure comedy at this point, everyday it's a new lie, especially the one about there being a "weather related delay" on January 12 despite the temperature in Boston being a balmy 60 degrees. I will now call and check with companies and ask what carrier they use and if they say "FedEx". I will not do business with them.

My package was sent on a Monday for Tuesday morning delivery. When the recipient reported nothing by noon, I called GOFEDEX and was advised it would be delivered by 4:30. When it wasn't delivered then, I called and was told due to weather it would not be delivered until next business day. Next day, Wednesday, it was in Memphis. I was told the airport was unable to get flights in or out, which was false - only FedEx had significant problems and 80% of commercial airlines got their flights out.

I would never choose this company to deliver my packages after seeing the ones that are delivered to me. They're lazy and don't respect your package. I've received one completely busted open and one left out in the rain instead of placing it on my porch 3 feet away.

I received my package with additional $150 duty and FedEx warehouse charges because FedEx delayed my package. All the package was damaged, so many items in the box is broken. I never go back to FedEx in my life. Fedex never care your items. Fedex only for get your money from your pocket.

I live out in a very rural area and FedEx drivers claim they can't find my house. On the day that my order should be received I get an email saying I wasn't home. There is always someone at my house. The last shipment that this happened with, last week, I was standing in the front of my house on a 6 ft. sand dune and watched the truck drive by. There are 11 houses on my street, 5 on the east side and 6 on the west side, yes there is a lot of space between the houses. I have informed FedEx of this problem several times and told them that they are causing their customers to lose business. We have all decided that if a company only uses FedEx we won't order from them. I dislike incompetent people very much.

Our clinic closes daily @ 2:30pm. Yesterday I tried to send 3 packages containing medical specimens that could not be placed in the outside drop boxes. FedEx refused to schedule a pick up during our normal business hours. The phone staff stated they had to have 4 hours notice before they would pick up our packages. That is unacceptable. I work in a large city and see FedEx trucks driving past all day long. 4 hours seems excessive. The same issue occurred today. Such poor service. FedEx makes conducting business difficult.

I have repeatedly had my packages misdelivered and it is next to impossible to find out where they went and why they were delivered to the wrong place. 100% of the time, it is FEDEX delivery drivers who don't pay attention and deliver it to the wrong address. When you run a trace on a package, it takes 24-48 hours just to hear from the driver who made the mistake. By that time, the vendor could just ship it via another carrier, and FedEx can admit failure and return the package they lost, whenever they get around to finding it. I recognize that online stores don't always give you a choice of shipper, but, I recommend NOT using FedEx. If they lose your package, ask the original seller to ship again using a different carrier, it WILL be a more efficient use of time.

On 12/16/17 I took a 4' tall x 5' wide and 4" deep FedEx box containing a painting of a Madonna and Child to one of their offices in Santa Fe, NM. It was a reproduction from the Cuzco school of devotional art from the 18th century that was framed. I paid $47.03 to have it shipped FedEx ground to Denver. I said the painting was only worth $100 as I never expected FedEx to lose a box this big. The actual value was $500. The package was picked up by a driver on 12/18/17 at 12:31 PM. It was never seen again. I called FedEx on 12/21. They told me it was lost. I then emailed Fred Smith, the CEO of FedEx expressing my concern. I told him the actual value was $500. On 12/22 I drove to FedEx Ground warehouse in Santa Fe. I spent an hour there. The only scan they had on record was the pick up here in town. There was no record of it arriving at their hub in Denver. They believe the package was lost as well.

I had a very very much important package sent through Fedex overnight delivery service in the morning on Jan 11, 2018 to make sure my package received on Friday Jan 12, 2018. To my big surprise, it turned out that my package was delayed for four days. This caused me irremediable loss. I will never use Fedex anymore and I don't recommend anyone to use Fedex when they have something urgent and look for a reliable service to deliver it on time. Fedex is definitely NOT a reliable shipping provider. DO NOT use Fedex if you have something urgent and important!

FedEx claims department is dumber than a box of rocks. Not only was my cell phone stolen out of its package I had to file a claim and the claims dept sent the check to the wrong person through USPS. Now they are saying that they cant talk to me about the claim cause I am not the shipper. I was the shipper. It was my cell phone. I will never deal with this company again.

Package was supposed to be delivered by 8pm today. At 9pm I check the online tracking to see if there was a weather related problem or a delay. Package states it is in transit from Tennessee so I figure probably a weather delay and I could call and get an updated estimate on arrive date and time to make sure someone is home to receive the package. I finally gave up and hung up the phone.

Two packages sent to me from overseas were held at a FedEx location at Houston, without either the sender or recipient requesting for this. Therefore they never attempted to deliver the package to my home address as I was expecting. Because I was NOT notified that the packages were held at Fedex, I did not come to pick them up. The packages were sent back to the recipient and now I have to pay AGAIN so that they can be delivered to me. This is outrageous since we DID NOT request the packages to be held at the Fedex facility and we were not notified that this was the case, even though they had my email and telephone number. On top of this customer service has been useless. I have called more than 10 times for somebody to be able to help me. I am very disappointed on Fedex shipping and customer service, and I will NOT be using Fedex again.

I had a terrible experience with FedEx. I took to expedited delivery on Jan 10th and spent extra money for this, so that my package would be delivered on 12th Jan 10.30 AM. It is Jan 15th today, and still my package has not been delivered. When I tracked my package it said, that due to winter storm, it could not be delivered on time and that's it. No whereabouts of my package, which also has a huge check inside it. Obviously, I am anxious about it. I can understand that weather plays an important part in timely shipments, but FedEx did not send me any sort of notifications. When I called a customer representative and she did not have the least courtesy to apologize or even empathize with my situation. So damn rude. When I asked her to take down my email ID for notifications, she did not write down the correct spelling of my email address and was not even patient to repeat it again. Terribly upset with this kind of service. Shame!!!

The customer service I have received while trying to send an international package through FedEx has been awful. This was my first package I have ever sent via FedEx. Basically, I was trying to send a little gag gift to my good friends in Canada full of little dollar store junk, some little funny things and some serious gifts. When I went to the FedEx location I was pleased to hear ground shipping from Ohio to Conn, Ontario was only $32 for two day shipping. The guy at the counter put in the system that the items were MISC and said that description would be fine. Lo and behold my package gets stopped before even leaving Ohio with a delivery exception stating there was not correct paperwork for it for customs.

Waiting tonight for a large check to be delivered from my mutual fund to pay for home repairs. As is (unfortunately) usual, FedEx has let me down AGAIN. Still "in transit" at 9:15 tonight, whatever that even means. I can't even call Pacific Life to tell them to take the overnight delivery charge off until Monday. This is Friday night. Obviously I won't get the check in time to have in my bank account for next week to pay my contractor. FEDEX, THIS IS TOTALLY UNACCEPTABLE!!! The thing is, that this is not the first time that this has happened.

On 11/30/17 I dropped off my Legacybox full of irreplaceable videos at the local post office. It had a Smartpost label, so I was to drop it off at the post office, and they were to transfer it to FedEx. I tracked the package a few days later. The USPS tracking information showed the package being transferred to FedEx, but when I tracked it on the FedEx site it did not show receiving the package.

FedEx was supposed to deliver my package on Tuesday and I needed to be home to sign for the package. I stayed home on Tuesday and missed work. They didn't come and didn't notify me even though they texted me about the Tuesday delivery. The package didn't come and I called them. They said they needed to verify the address. I gave them the information that they needed and they said that they would deliver on Wednesday. I stayed home again to sign. It didn't come and so I called them again. They said that they were sorry, but that they would deliver the package on Thursday. It is now Thursday evening and I received a text saying that they would deliver it on Friday. HOW DOES FEDEX STAY IN BUSINESS?

We have always had problems with FedEx deliveries. Never any problems with USPS or UPS deliveries. The latest was yesterday, we had a package delivered to us that was addressed to a totally different street name and a different house number. How can the driver be that far wrong??? Our house number is large and on the front of our house. I guess they cannot read.

Day 1. I received an email telling me the estimated delivery time and advise me to book a delivery time. I set the delivery time to be two days later after 1800. Day 3 Morning. I got a call asking me to pick my parcel. I told the guy I wanted it delivered after 1800. The guy on the phone said ok. Day 3 Evening, 1900. I got a call from another guy telling me the parcel can only be delivered by the day after because "it's returned to the hub". I'm expecting what will happen when my parcel is actually delivered.

Absolutely the biggest shipping joke. The package was lost 2 times. 3 weeks later they now say "OK I can tell you 150% it is lost.". No one knows anything that sitting in front of their computer. After 2 hours on hold, no one can or will tell you anything but I did get about 200 "I'm sorry" from the folks that work there. So what do I tell my customer about his $4000 package. You lost a multi package shipper today.

1st time damage box. 2nd time 12/17/17 packages were delivered not to me. Called. FedEx never got back to me. 3rd time 1/10/2018 packages were delivered not to me. Called. Got the same runaround like before. Plus you cannot understand the people on the phone. I'm pissed and everyone will hear about this.

A friend ordered me a loveseat from Walmart for my birthday. It was supposed to be shipped in 2 packages and both would arrive on Jan 9, 2018. While tracking it all I had was the master tracking number, and tracked it to the local warehouse, on January 8, 2018. It showed both packages being scanned in within 5 minutes of each other, and said not due for delivery. Later that evening I was checking my email at about 4:30 pm and had a notice from FedEx that they delivered my package that day. I live in an apartment building, I went to my front door and discovered they had dropped the package at the bottom of a flight of stairs that I can't use because of a disability. Furthermore the driver never came to the door to let me know it was here.

FedEx contracts drivers so they don't have to take responsibility for what happens to our packages. I had two day shipping starting from Jan 2, it's now the 9th. I had multiple packages, one got delivered today and they lost the last one. I have been on the phone multiple times because the first delivery attempt the driver just drove by. He didn't stop. I guess it was his Friday so he blew off his deliveries. I called immediately to FedEx. I told him to have him come back and I wanted to speak to the manager. No call no packages. Two days later... one package and they lost the other one. This time I got the manager... they said they would call right back... that was hours ago. This is the Burlington Wa FedEx Ground. They should be ashamed of themselves. The driver should be fired. The manager needs to be held responsible. The worst customer service on the planet. Incompetence. A monkey could do a better job with a blindfold on.

Ordered live animals, to be sent FedEx priority overnight by 12 noon delivery. Asked for notifications. Did not arrive and no notifications from FedEx. Called twice. Was told they were two hours away and would be delayed until the next day. At 5:15 pm, shipper emailed that FedEx said they were sitting at the FedEx depot 1/2 hour away. Called FedEx again. Depot had closed at 4 pm, doesnt reopen until tomorrow at 0930. Animals likely are all dead. I could have driven to get them if FedEx had told me where they were before they closed! Cannot get off work during their open hours tomorrow to pick up the box that was to be early am delivery to my home today. Lost $70. Plus the poor creatures. FedEx just made excuses, didnt do any requested email notifications. This is the third time this year. For shame!

I ordered something that is not sold out and cannot be re-ordered. They marked my package as “delivered” although I was home all day and the FedEx driver never came! After numerous back and forth phone calls their answer was the “driver cannot find the package“ and to “call the company you ordered the item from.” This is totally unacceptable!! You cannot mark something as delivered when clearly it was not! It seems to me the drivers are keeping the packages as there is no way someone could be this incompetent!! Businesses... do not use FedEx!! Consumers... do not use a company that uses FedEx. You Will Never Get Your Package!!!

I have been notified by email of scheduled delivery 3 times. Each day I wait for delivery and each day FedEx changes the date. I have rescheduled appointments twice waiting for my package. My advice would be UPS. They deliver on time. Worst delivery service around.

I feel like even the pigeon post would bring my package twice faster than this "FedEx" company. I checked by GoogleMaps and delivery time was the same as walking time, so I assume that they walked all the way here to Mass. from California.

On 12/08/2017, I shipped out a brand new white iCloud locked iPhone 8 plus 64GB in the original box along with a case and sim card to my friend in Upstate New York so he could bring it to my mom overseas for Xmas. I didn’t want to take the chance for the package being stolen so I chose to have it shipped to a FedEx location for my friend to pick up. The package was about 1.5lbs. I specifically asked the employee at FedEx store how to insure my iPhone inside because I can’t afford losing it especially because it is a holiday gift. Therefore, I ended up buying $800 insurance through FedEx as it is the price of my iPhone before tax and I didn’t remember the tax amount.

My package was delivered by FedEx on my front doorstep at 4:32 pm. Opened up my door and surprise, no package. I call FedEx and explain the situation, the guy was nice and gave me a case number and said someone would call me in 2-4 hours. That was last night and I have not received a phone call from anyone. So I did some research and read hundreds of horrible reviews about packages being delivered to neighbors, thrown in bushes, left on streets etc. so when it was light out the next day (today) I looked all around my house and took a walk around my cul de sac looking to see if it was dropped at a neighbors. No luck in my circle so I continued up the street in my development to the next street over.

I ordered a item and the delivery driver brought 15 to 20 packages into the rental office. Not exactly sure what happened to set the driver off but she had scanned all the packages. Words were exchanged and the driver decided to take all of the package back on to the truck and drove off. Cursing the office clerk and her supervisor on the phone and drove off with all the package never to be seen again. Completely unacceptable and unbelievable.

We have lived in our home for 20+ years. UPS has never had an issue delivering our packages. However, FedEx is the worst delivery company in the US. They misdeliver, and always (if the package is delivered) leave it at my neighbor. This is unacceptable especially since all my boxes at marked not to deliver to houses is a certain location. I have talked to 1800 FedEx, the station manager, and the companies I get deliveries from. Nothing has worked. Whenever possible I request only UPS. This is a terrible company with lousy drivers who obviously cannot read. I would rate this company a negative stars if it were possible.

My experience with FedEx has been a nightmare... I know the conditions are bad with the snowstorm but my development was plowed and UPS and USPS made delivery... FedEx never even attempted it... I called after 8 pm once I realized my package wasn’t being delivered and was told it would be redelivered Saturday 1/6/18. I call back Saturday 1/6/18 for an update only to find out they don’t even deliver on Saturday. I will never use FedEx again. They obviously do not take it seriously.

So, I have located my package. My tenant decided she would take in for me but, forgot she had it. Although it's not FedEx's fault this time, there have been other instances where I did not receive my package. The person who was supposed to call me from the station regarding the investigation never did till this day. Only one rep was helpful

I guess, sadly, business is scrounging for every possible penny, so they cut corners in every way possible, and the total GARBAGE this company has become, is a clear indication of this in effect. I placed an order from X company (name is unimportant), which promised overnight shipping. I ordered after 4:00 p.m., so I understood they could not get the package out that day. The next day however, I received a message on my phone that I had a FedEx package. Not knowing it was a message about this package in particular, and thinking that FedEx was trying to deliver a package, I PHONED them to please "knock" because our doorbell had stopped working.

This is the 3rd time I have had packages suppose to be delivered and they failed to delivery. It was suppose be delivered on the 4th, they changed it to the 5th and now they say the 9th. They also refuse to ring the door bell. So they just throw packages on the porch. This is the reason I will not purchase or ship anything through FedEx. It is the worse delivery system of all. I have better luck with UPS, the post office and DHL. With such poor service how do they stay in business. Beware shipping or receiving anything through FedEx!!!

UPDATE: Correction: the dates should have been 2018. Fedex contacted me, explaining they ship to businesses and consumers through separate divisions/locations. While I'm glad they contacted me, it still means the business customers were important enough to receive deliveries that day, but consumers were not. It doesn't change my review. Other carriers are able to give both equal importance. If you're a business who sells to consumers, or a consumer, you might want to avoid this company until that policy changes.

Got robbed in Spain, had my assistant ship me a 2nd phone to Valencia Spain... Asked for 2 day ship, & paid for it... Package, a used cell phone & charger cannot clear customs for 3 DAYS? That's what FedEx has? Then their website is not updated. You email people here and they take 2-3 hours to return emails. You call them and they ask you call back... What a JOKE. Next time use UPS, USPS, or DHL... Like Tom Hanks said in Castaway... Tick tock tick tock... Well you are worse than USPS to me... Thanks for nothing FedEx.

I took off work to sign for a package that required a signature to be delivered. I got a text from the sender of the package that said a delivery attempt was made but no one was home to sign... I feel very satisfied that multiple people have had this same problem because all FIVE of the people I spoke with at FedEx tried to suggest that they didn't believe me and acted as if this were a circumstance they'd never heard of.

The last time I will ever use FedEx! They lost a package with a document that I desperately needed. After checking everywhere and not finding the package the last check is to call the driver. However, the driver is on vacation and their policy does not allow any calls to drivers when they are on vacation. So the driver who was so anxious to go on vacation lost my package and now I am supposed to wait for 10 plus days before they will call him. This is absolutely unbelievable. This loss has caused irreparable damage to me. FedEx accepts ZERO responsibility and their concern is not to disturb the driver's vacation. They could care less about their customers. Time to use DHL or UPS. I warn anyone with a document they actually must receive NEVER use FedEx - if they lose your shipment you will not receive any help.

I purchased a sterling silver ice cream serving set from an online auction in California. The packaging company only uses FedEx, and I had to pay a whopping $84 to have a 4 pound package shipped to me in Georgia. But I had no other choice, so I paid up. I'm really looking forward to receiving this, so I've been following its progress across the country using the tracking number. Yesterday morning, the updated tracking info showed my package's location as Kennesaw, GA, less than ten miles away from my workplace. Great, I thought, I'll have this by day's end. FedEx trucks zipped by all day, and still no package.

Now FedEx is charging for return items. If a company gives you a free return status with their product through FedEx, the company then tries to charge, in my case, $13 for additional packaging. This was for a box already wrapped in brown paper and labeled. This is a form of extortion.

Sent diabetic test strips to my mother who is 85 years old and who lives down south of Morocco. The Moroccan customs called my nephew who also lives down south to travel to Casablanca and bring "a doctor's prescription" to release the shipment. Basically diabetic test strips do not require a "doctor's prescription" and it is an over the counter product. While my nephew couldn't leave his job, the package disappeared. Even I requested my package back to be returned but with no luck. Now, I lost $900 value and my mother is out of diabetic test strips. I don't know who to blame either FedEx or Moroccan continuing corruption. But something has to change!

I looked at my tracking and it said it was to be delivered by end of day 12/30/2017 then It was changed to 1/2/2018. Now today I have the same issue. It wont be delivered until 1/3/18. On 12/29/17 the package said it left Grove City OH. When I checked today to make sure I was still getting it today and it showed it left Grove City Ohio this morning. This is the worst company I have dealt with.

I was expecting a delivery today from FedEx and was home waiting for their driver. I received an alert over my cell phone stating that my package was not delivered because no one was home. I called the 800 number and was advised by an employee. That I would have to wait 4 days for another delivery. I then asked for a supervisor who informed me that he would have the driver contacted and return with my package. I never received a second call advising me if the driver was returning or not, and if I was going to be able to pick up my package at Walgreens approximately 25 miles away. Their customer service is outsourced and is totally unsatisfactory. The item shipped was purchased from Amazon and shipped from California. I am a Prime member and had to pay $35.00 shipping. This is not the first problem I have had with FedEx delivery... They are just substandard as compared to UPS or even the USPS.

I called customer service and the First Lady I spoke to had a accent and I couldn’t understand her. I told her that or maybe it’s cause she was talking too fast. I guess she got offended because after she talked to me like I was stupid. Then I asked to speak to a supervisor. I asked why my package has changed estimated shipping days 3x. He said they tried dropping it off and nobody was home. I said false because I have been by my door on the couch all day. Nobody ever knocks on my door. He then asked me if they left a door tag. I said, "No they never ever leave door tags." So apparently it’s up to whoever is delivering if they want a signature and if they don’t get it your package won’t be dropped off. So supervisor was just as bad as representative honestly.

In 2 weeks time I have had to pay for a FedEx package AFTER the shipper already paid once. And now (DEC 30th) for no reason my package has bounced around the U.S. for days and it gets to the neighboring state and is delayed until Jan 3. I hate FedEx.

I live with my husband who’s very ill and 99% of the time I’m in the bedroom that’s located in the rear of my home. I can’t hear the doorbell or knocks on the door. My house was struck by lightning and I needed to replace my TVs. AAFES had a great deal on TVs. A week or 2 ago I ordered 2 and was expecting them to be left on my porch. Checked online and found out delivery was attempted twice, that one last delivery would be attempted the next day and that the TVs had to be signed for.

Would give no stars if possible. I received an open (flaps outward) box delivered to my doorstep today, missing the order's packing slip/paperwork and half of the packing material. The delivery person did not ring my doorbell to explain the condition nor did they leave a note. Luckily the company I ordered from wrapped the two boxes of dishes extensively in bubble wrap otherwise, it would have been more of a disaster. I have no idea how FedEx even knew if they delivered a complete order - since there was no information what was supposed to be in the box. I contacted their customer service dept who said "they will look into it" and nothing more. They take no accountability for the damage or the irresponsibility of leaving the mess of the package at my doorstep. I will never willing use their services again.

Instead of placing packages on my porch, FedEx put outside my gate that sets on a road with lots of human activity. Also, no notice of arrival, anddd, they stated that it was 8:55 pm. Who do that. My package is nowhere to be found :-(

Received 1 of 2 cartons from overseas and my 2nd carton was "accidentally" delivered to Amazon's Warehouse in Charlotte NC. This is NOT the 1st time one of my packages has been misdelivered to Amazon. While speaking with a representative they mentioned "this happens a lot" and especially beyond their control if the package appears to be from China, since most of what is sent to Amazon is from China (i.e., Chinese Logo whatever on the carton). REALLY? Why isn't FedEx checking the shipping label if they know this happens A LOT?

I live on a street that is basically a circle, and my address is almost identical to one of my neighbors with the exception of the A that is listed behind the numbers of my address. FedEx continuously deliver packages around the corner to the other house even though there is clearly a difference in the address. Most of the time, I sit outside and flag them down on their way around the corner, or attempt to get the package from my neighbor. This time, they went the opposite way and left an exception of no one home on their door. They never ask for ID even though they clearly see there is no A behind their address (clearly an exception).

I've been doing a lot of online sales and had been using UPS or USPS in past for most shipping. I started to use Fedex also in 11-2017. I shipped shipments with them... they scattered the knob of one packaged item.. Customer had to return for full refund. Item was packed very well, like all my shipments, bubble wrap and lots of shipping paper in all hollow areas of box. They must of slammed box down sideways or something. I filed the insurance claim, fedex denied.. I had sent 7 pics of item and packing material.. They still denied and yelled at me on the phone. These folks are real nice people, they do not pay their insurance claims and their workers are hostile when communicating with customers! I will never ship with them again.

I have had problems most of the time when companies that use FedEx not getting delivered when the say they will. Doesn’t matter if it’s holiday season or not. Latest is a FedEx priority overnight and they just postponed it.

Ordered perishable items from WI to AL (2 day express shipping) on the 18th. Didn't receive my order until yesterday, Dec. 23. Driver loaded my package onto my truck, and unloaded it at end of day without ever attempting to deliver it (4x). Customer Service is a joke. I had spoken to ONE woman who could speak English fluently and she helped me contact the driver and pinpoint his location. I work in fleet management, and their tracking/updating system is deplorable. You should know where your drivers and trucks are 24/7. Finally got my delivery around 4 pm on the 23rd, the driver just put it on my porch and RAN AWAY. Literally ran away, to avoid confrontation. Terrible customer service, gross negligence on package handling.

In a little under 3 years, we had a Dell laptop going ‘missing’ @ the Birmingham store during shipping. We’ve paid for 2 day shipping on several occasions. That has taken up to 10 days, and now another ‘lost’ package. We have 3 Christmas presents ‘in transit’ that won’t arrive until 2 days after Christmas, and expedited shipping was paid for, 2 weeks before Christmas. Not what I consider last minute shipping. FedEx apparently doesn’t do background checks on employees with all of the ‘missing’ packages, and the company basically practices thievery taking money for expedited shipping and not delivering as promised. Will avoid using FedEx when I can!

FedEx has lost two of my packages in the span of 3 weeks... Both saying left on front porch! I have had horrible luck getting ahold of a person until my local FedEx shipping office told me to hit # as many times until a person came on the phone! I have filed complaints but they never seem in any hurry to help me or respond. I live in the middle of nowhere and have checked with all of my neighbors. NOTHING! I will NOT use FedEx again!! Nothing but hassle and disappointment. I bought one package from eBay and at least there may be a way to still receive what I ordered... The other package was a gift from my mom to me and my children... It will never be replaced! I am OVER it! I feel like the driver just marks it as delivered around this time of year to get done with his route quicker!! Ugh!! No more FedEx. Absolutely unacceptable!!!

I have a package that was sent on Wednesday (i.e 20/12/17) and to be delivered on Friday (i.e 22/12/17) which was a presentation from my family for my birthday but I'm not receiving it on time. None of them had given proper information and such a waste and worst service. When I called them they said it's in the transit. Will be delivered soon. Again when we track the status it says customer did not respond, none of them was here to deliver my package. I was waiting all the day. Later on, Again I called them back and ask them to send it to nearer FedEx office from my location and also given the particular address to be dropped.

I ordered a cheesecake as a gift for friends in another state. The item was packaged frozen and in dry ice. It was shipped on a Monday with a delivery date of Wednesday. The package arrived at the final delivery hub Wednesday morning and was then on truck to be delivered to recipients. By the end of the day still not delivered. Postponed until next day. On Thursday item was out for delivery. Not delivered, postponed again. Friday same deal. Now it says rescheduled for next business day the 27th. This will be one week later than original delivery date. The box even has perishable in large letters on it. FedEx advertises they are the best in shipping perishables and getting them delivered on time. Really! What a pathetic joke!

My holiday gift was supposed to be at my apartment by 12pm. Here I am at 12:30 waiting. Still no show. I then check my tracker bar and it states that I was not present for the delivery. No one ever showed up at all. So, I call to have my package redelivered. The rep states it will be at my door by 5pm today. At this point I have little faith so I wait about 15 mins and call back to have another rep tell me that actually as soon as the first rep was off the phone with me. There was a case stating a delivery will not be available today due to high call volume. So in the end I’m going to have to drive to the facility to pick up my overnight package.

I knew I should of went with UPS or USPS for shipping. I dropped my package off at a FedEx location drop off and the CS rep scanned in my package and said that FedEx will be by some time today to pick up. I went to track it next day and they still hadn't picked up. They are basically telling me I'm SOL about my package getting delivered in time for Xmas. They are a freaking joke.

My package was overnighted from supplier on 12/21/2017. It was suppose to be delivered by 8pm on 12/22/2017. When it had not arrived by 9:05 I called customer service. I was told that my package was still at the hub in NJ and that it would be out for delivery on 12/26/2017. Explained I would not be here to accept package on 26th. Customer service transferred my call to a customer service advocate team member. Spoke with her she said Tracking department would call me back on the evening of the 22nd. She gave me a case number.

Received notice on mailbox, "Driveway was icy. Could not deliver. Would make another attempt". Had someone sand the driveway that night. Status went to customer must pick up. Called the Lewiston Maine facility and asked why I was going to have to pick up my package. They took the tracking number and said NO ONE HOME. And hung up. I called back and asked, "Why are you so rude and why did you hang up on me." And then asked for the supervisor. She was nasty and said, "Well he’ll say the same thing." I said, "I would like to hear it." He came on the phone and went through the same thing. He stated that the driver had been to my home 4 times and placed a notice 4 times. And that it was my word against his.

FedEx was the carrier for delivery on an item I purchased from a major retailer. It was ground delivery, picking up in California, and delivering to Oregon. Was suppose to arrive by Dec. 20, 2017. They did not deliver, and stated they could not find the street number. I verified address with them, and rep on the phone stated, it would be delivered the next day. Same thing happened, they said they could not find the street number. I pulled up the address on Google Maps, and it had a perfect little map, with a picture of the house, sitting just where the address indicated.

I had a bad experience with this company ever! I was waiting my gift since 1 week that the wine’s company shipped the box. Every day I was waiting this box at home because it needs a signature for 1 week, and the next day I check my email and it said that they tried to delivery me the box but anyone was at home! I have a camera outside of my building and nobody from FEDEX show up!

I am pretty sure you need to get rid of the driver in my area. My first experience required a signature so I took the day off and waited. I noticed on my front door that there was a sticker that said they missed me (mind you my car was in the driveway and the front door was open) and that they wanted me to sign and leave on the door, they would then drop the package the next day. Now I took the day off so that I would not have a $1000.00 phone sitting on my porch and possibly taken so now I have taken a day off work and I had to drive across town to pick it up from the FedEx location myself in order to ensure it was not sitting outside all day.