FedEx Reviews

FedEx is a company I will never use again, my parcel they say was delivered to my front door was never delivered to my house at all. I was home all day and no one came to my house. I called as soon as I got the email that said it was delivered to the door to tell them it was not delivered. They said they would send the driver to go back to where they left the package, he also never came to the house. FedEx says I have no claim. They consider my package delivered (to where who knows). I am now out $300 US and FedEx is now sending me bills for import fees for $120 for a parcel I never received. The parcel I received before the lost one was left at the end of the driveway in the snow, my email for that also said it was delivered to the door.

I strongly recommend that my small business peers do not use Fedex. According to my warehouse staff in New York a package was picked up by Fedex in January 2018. The package never showed up on their tracking site so I contacted them for an explanation. They advised me that they would trace the package and never contacted me again. I found out that they questioned the driver and reviewed their tracking system and since the driver denied the pickup and it did not show up on their tracking system that they were not going to reimburse me for my loss. They never contacted my warehouse staff who witnessed the pickup and after many months of promising me that they would review the case again I still had to constantly call back and never heard from their tracing dept. As a result I must absorb the loss entirely which is very difficult for a small business. Please use UPS or any other courier service!

I ordered an item through online shopping, and they deliver that item through FedEx. It arrived at New Castle, DE, which is my local FedEx Center at last Saturday morning and it supposed to deliver on last Saturday morning. It is Tuesday now, and my package is delayed for four days!!! I wish there is a minus point that I can give.

So I sold an antique cash register on eBay. I built my own wooden shipping crate for it, as I've done several times in the past with no issues at all. Filled the crate with foam and bubble wrap and shipped it out. Package arrived with the register destroyed and MISSING PIECES. So they obviously had the box open at some point (probably after dropping it) and didn't even bother to repack all the damaged items before nailing it back shut. I paid extra for "insurance" which obviously means nothing, since they denied paying anything and blamed it on my packaging. So I guess the thousands of dollars I've spent on them over the years for my business means jack crap. No worries though. I'll never be using them again for a single thing. I don't care if I have to pay double to use UPS or USPS. We are done...

I purchased several items last week and paid for FedEx priority express shipping. The items were scheduled to be delivered on Tuesday 5/22. Items were marked as delivered to me, at my address. No package was delivered. When I filed a case with FedEx, they told several different versions of where the package was and why it was not delivered. Finally, after hours on the phone, I found out that security has the package but with no explanation as to why. A week later, still no package but they have “assured” me has been released and will be assigned a new tracking number and delivered, but no ETA. All the while, it is still marked as delivered to me! I have no recourse to even get my money back because to the shop I purchased from and my credit card company it appears that I received the merchandise. I thought FedEx was the gold standard of delivery, but not true. I have been using them for 7 years with my business, but never again.

Not home when delivery attempted. Tried to call/email/contact multiple times throughout the remainder of that day to arrange for the quickest delivery. I was willing to pick up wherever it was. This was at mid-day. I was told it would be 5 days to arrange re-delivery. Seriously? This is horrible. The package was here somewhere and I offered to pick it up. I was told "processing" would take a few day. You've got to be kidding me. I will NEVER use this service again and absolutely recommend to use a different delivery service to everyone out there.

I shipped a package containing 3 smartphones plus accessories through FedEx to Togo in West Africa, and it's been over a year and the package has never reached its destination. I still have the receipt (it's too old that it's fading away) and my tracking number ** which does not show anything anymore. I called and they told me that the package has been blocked by FedEx security in France, Paris Airport. I was just surprised because I don't see the reason why they could block phones in a package. I ask the agent I was on the phone with and she said they don't have much info, because security department does not communicate with them about anything and it's impossible to get in contact with them either.

This delivery just cost me $1000 as I had to change flight reservations and push a another day to leave for vacation. After sitting at home all day I watched a FedEx driver leave after attempting to deliver a package to my house. It had already been delayed and I had paid for rushed delivery. I had left instructions (I wrote a note asking to ring my doorbell) or leave parcel. Nothing attempted by the driver. Ran after him and after I noticed a door tag he left saying it could not be delivered. He just kept driving - I watched him drive past my house!!! My daughter was in tears.

I had ordered a ice machine from Fla. to be delivered to my home. FedEx said it would be here Tuesday the 22nd 2018. Then I checked the routing number and it said Wednesday the 23 2018. So I was waiting for it and then my wife checked the routing number and it said Thursday 24th 2018 for delivery. I was so upset with them. I called and talked to 3 different people and even the corporate office. They said so stupid person failed to load it on a FedEx truck to be delivered to another FedEx warehouse, so I would have received it today on the 23rd 2018 so I hate people's excuses and the word, "I'm so sorry for the mix up." They could have hot shotted it to me if they wanted. I have gone to a lot of expense to have it installed in my home. I had wiring ran and all the hookups done. Had a person scheduled to install it today. I so wish they would fire that idiot and write up the general manager. They are a sorry delivery co.

I ordered an item from an online store in California. Expected delivery was 5-7 days. I received updates from FedEx tracking saying my package was to be delivered Friday, May 18. I took off work and waited all day, looking out the window, checking for updates. Around 4:30ish I checked again and it said that the driver tried to deliver but no one was home. There was no sticker or notice in the mailbox saying they tried and not one ding on the doorbell.

I was sent a confirmation email from FedEx stating my packages for my business would be delivered on a Monday. I called once and they confirmed delivery. I called a second time and was told the driver went home for the day and my packages were still on the truck. “Sorry”. Not sorry and not acceptable. I needed my packages for my business at the latest by 9 am Tuesday. What time does the driver show up on Tuesday? 2:30. Yes. And here is the best part. There is a sign at the end of my driveway that says that all packages must be delivered to the front door. So I pulled up as a driver was unloading all of my packages onto THE STREET and confronted him. I told him he needed to put the packages on a dolly and deliver them to my front door. He refused and said they were too heavy. THAT IS YOUR JOB!!! Lazy, ignorant driver!

Sent a item out for repairs using the company shipping agreement with FedEx. They ship the package back to me and said that they didn’t repair binders and printer paper. 600 dollar item missing. Replace with the binder and lose printer paper equal to the weight that item weigh and getting told that it isn’t their responsible. It was the company that it was going to.

I have had many packages sent to me through FedEx and they have always been the most unreliable shipping company I have ever experienced. This time around, the company I purchased from used FedEx to ship with. Before I purchased said item the delivery date was certain and specific. The supplier promptly provided me tracking once FedEx received my package. FedEx sat on my package for 2 days before they decided to ship it off, even sending email notification that my package shipped which was not the case. Now my package will be days late. I even paid the shipping on this item!!! NEVER AGAIN will I buy from any supplier or private seller using FedEx to ship for them.

I ordered a part and paid the shipping cost for FedEx to deliver, the part was shipped from the supplier and they sent me a FedEx tracking number. I entered the tracking number the next day and saw the package was to be delivered on Friday, May 11th. The package has yet to make it to me, using the tracking number it says "Pending" on delivery and that it never left a distribution site in Kernersville NC that was to go to Raleigh NC. I called FedEx and they looked into it and said that appeared to be lost, I would need to file a claim.

I am very disappointed in the service of FedEx! I bought a playpen for my grandson on Monday May 14 and delivery was set for Friday May 18 as it is. I was upset because it was a wait of 5 days but didn’t say anything waited patiently. On Friday I had my phone on me all day waiting for the phone call that they were on their way to deliver my package! In the morning I track my package and it said to be deliver before the day was over. At around 1 pm I track my package again and it said was not delivered because nobody answered phone. I did the customer support online and someone answered me not to worry my package would be delivered before the day was over. At around 7 pm I called customer service and they told me there was a problem with the address so I told her my daughter's address again and they assured me that it would be delivered on Saturday May 19.

My husband and I ordered very expensive items from a company that uses FedEx to ship. FedEx showed the package made it to the local facility (which is right down the road) at 1:35 am, then made it to the vehicle for delivery at 2:57 am, and would arrive at my residence by 8 pm the next day, which is today (5/18/2018). I received an email at 4:01 pm today that stated our delivery schedule was updated and that our package wouldn't arrive till Monday 5/21/2018. I was in such disbelief, because my husband took off work today to wait for this package.

Where to begin. I received an early morning email today that scheduled delivery will be by end of today. Two hours later, another email that it wouldn’t be until tomorrow. I rescheduled my whole day around this. When I called CS, a woman there could’ve cared less. She started to talk about how the shipper didn’t ship the item, only creating a tag. Huh? Then why the FedEx emails “in transit”. The company confirmed they did indeed ship it. But the tracking number shows en route. How do they not know what the hell is going on? As it turns out, I have to take another half day off tomorrow. If it doesn’t t show, I’ll cancel the order and demand my shipping fees refunded and I will never do business with another vendor that uses FedEx.

I went on-line to pay for an envelope to be shipped to the USA from Germany within a day which is what FedEx said they could do. They picked it up at the correct time from Germany however when the time and date came that they said they would deliver it, I received no package. They told me it hadn't even made it to the office from where it would be picked up and brought to me. When I spoke with a FedEx rep they just gave me excuses and told me it would be delivered a day late which was too late for when we needed the document. They did not try to help me out. I told them I wanted my money back and instead of that they just said they would call an international office and hung up. FedEx has poor customer service.

FedEx claims they delivered flowers to me on Friday, May 11, 2018 at 7.48 pm. The flowers came from my son via 1-800-FLOWERS for MOTHER'S DAY. The driver marked the delivery as DELIVERED. I immediately called FedEx when I received the text that it was delivered. I NEVER received this delivery. I then called 1-800-FLOWERS to report it. 1-800-FLOWERS is delivering a new arrangement but when I called FedEx they refused to admit that their driver never delivered the flowers and will not take responsibility for this issue. They told me to contact 1-800-FLOWERS because maybe they didn't send the flowers. All I want from FEDEX is to admit that their driver lied about the delivery and either stole the delivery or delivered it to the wrong party.

They hold courier without any reason for more than 2 days on local FedEx facility without delivering on expected date. And when I contact their toll free number, they collected my name and contact details and said, "Local facility will contact you." And still no one contacted me. Am sitting still by canceling all the scheduled plans to receive the product, that God only knows where it is. Mostly every Indians don't ask them (FedEx) questions on delayed deliveries, and most of the people living in my country don't know about tracking facility and scheduled delivery date. The handled my priority overnight shipping like 3rd class service. Totally irritating and divesting. Now every online purchasers started to avoid shipping via FedEx. My point is O/5.

FedEx Customer Service is a joke. Have called them over 15th time over a mix-up of all of my online orders going to a building across from my building. I have paid over $70.00 for my delivery only to have to pay someone else to pick-up my order and deliver it to me. The smaller package I have went and picked them up often seeming as if I am stealing my own package at someone else building with my name and address but driver mark out my 6585 and add 6565 because it's the first thing he sees not bothering to look right over to the next side to see big as day 6585. Shouldn't be an issue. You would think call the local manager at the terminal... But No more than 10 time FedEx agent couldn't reach their own people.

B&H free shipping uses FedEx Ground. Package could have been delivered yesterday, but was held for delivery today as scheduled. Only delivery today did not happen. FedEx Ground is the Cleveland Browns of delivery service. Cleveland sports fan.

I continue to be displeased with FEDEX. Time and time again my packages fail to be delivered on time due to PURE LAZINESS. I even got them to admit it to me. I understand that there are delayed shipments occasionally - but every week?! I ordered two packages AT THE SAME TIME, both of which were set to be delivered the next day. I received one package the next day about early afternoon, and the other package was still at the warehouse. When I called and asked why it wouldn't be delivered, the lady told me that she told the driver but he didn't want to come back and get it. I think FEDEX needs to reconsider their hiring process and stop hiring LAZY WORKERS. Always Disappointed.

I often have misdelivered packages, sometimes they don't even turn up. FedEx customer service is eager to open a case, call, etc. The bottom line is nothing happens to find the package, talk to the driver. So don't expect a positive outcome from this. Too bad that B&H Photo uses them for their free shipping. UPS is a lot better!

I was to have a package delivered on Friday May 11 2018. A message comes up on my phone at 11:47am. Says packaged delivered. Package left at side door. I threw my shoes on. Go out to look for my box. It's a large box. Nothing anywhere. I initially contact Amazon. They tried talking to FedEx. FedEx was not very helpful. They insist box was delivered. I decide since I had a tracking number. I'll call FedEx on my own. They give me a hard time. Insisting it was delivered. I said No it was not. I looked everywhere. They accuse me that someone else brought it in the house. No. I'm the only one who could bring it in. My husband is disabled and can't. They said they'd put a trace on it.

So the eBay seller first of all lied that said my package was going to be shipped with USPS first class and ended up instead shipping it with FedEx SmartPost that's quite a bit of difference in service. At first it was supposed to be at my house on May 9th then it changed to May 14 (today) that it was supposed to be here in IL. It's back in California. So I contacted FedEx support and they told me it was to be delivered by May 14th again today when it's in CA instead of IL where I live. They are less than zero help. Completely worthless.

My daughter paid extra money to have a perishable Mother’s Day gift delivered yesterday. They tried to deliver it before my store even opens. Left a note saying they will try again later, didn’t. Called them and I got a person whose English was so bad that I barely understood a word he said. Had to call back. Then they said they would call me back when they tracked it down, didn’t. Then today, they delivered it to the wrong address. I called and they said they would find it and call me back, they didn’t. I had to call several different stores in the area and track it down myself. My husband went and picked it up. Happy Mother’s Day to me! Your customer service is abysmal at best. We will never use FedEx again. Thanks for nothing.

Why does FedEx asks you to pay insurance and then when they fail at delivering your package, refuse to reimburse you!!! Their driver left my package on the steps of an apartment bldg where there was an office. I am livid with these people. I filed a claim & they are telling me that since I did not require a signature, the driver could leave it on the steps. What kind of company or people do something like this??? Is there no common sense or courtesy required?

FedEx seems to be hiring drug addicts to deliver for them! Also, their CSRs are big liars as well!!! I ordered a package from Wayfair with notifications of tracking and delivery yet I NEVER RECEIVED MY PACKAGE EVEN THOUGH I RECEIVED NOTIFICATIONS IT WAS TO BE DELIVERED THAT DAY! No knock on the door and no notice was left on the door that day, Friday, May 11, 2018. My husband and I were home in a small apartment all day waiting. On Saturday, May 12, 2018, we were leaving the apartment at 11:50am when a piece of paper fell out of our door. A Door note from FedEx. We were home and no one knocked on our door. There was no music playing and no loud tv! In fact we were in the living room area rearranging the room right by the front door therefore we know for a fact he never knocked on our door!

I am expecting a package today 5-12-18 and stayed home to do so at 1:25 pm. I get an alert saying attempt to deliver was unsuccessful because no one was home at 1:01 pm, I was outside gardening all day waiting 4 package, FEDEX NEVER CAME BY, if they charge to deliver shouldn't they at least try to do so? I just think the drivers often don't want to bother so they write if off as no one was home or business closed. In this case I think FedEx driver has very poor business skills... and is lazy!

Yesterday for the second time in a year, the FedEx driver went past my house that is properly marked with the address on the mailbox and left my package at another residence down the road. When I call to complain, they suggest I go around to neighbors and see if anyone else has it. UPS and USPS never have a problem reading the address on the package and matching it with the address on the mailbox. I cannot imagine why they would just leave packages at other locations. I have decided that if the vendor can only ship FedEx, I will shop elsewhere!

Placed an order with Walgreens and FedEx was delivering the item. The item was never delivered and was sent back because the package was damaged. Walgreens could not send a replacement because the item is no longer available.

I had a box shipped from a state to another being delivered earlier than I wanted. I called FedEx many times and had many live chats to make sure it would be delivered 4 days later. Even though they assured me that it would be delivered the day I wanted to they screwed it up and delivered on the day I asked them NOT to. I don't get how hard it is to contact other FedEx locations. I am always shipping with them for my company, but from now on I am switching to UPS which is way more reliable. I was able to talk to UPS truck driver. I just don't get how UPS can do it and FedEx can't. Thumbs down for FedEx.

I was supposed to receive a package today, but they never attempted delivery. This is happening with everyone in my area in N.E. PA. I'm thinking I ought to contact the attorney general. This is criminal. I've had problems with them in the past with the same situation. I'm telling the other companies to use another shipping company because this is the worst shipping company on the planet. They do not deliver packages. They hold them for days, even WEEKS. Very unacceptable. I have already contacted the Better Business Bureau.

Several issues FedEx. Ordered a package on Friday, it's now Wednesday no package. It has been sitting at a warehouse 60 miles away for two days. They're opposite of UPS & USPS. They deliver packages to businesses or I guess me about 3:30 p.m. During Christmas & throughout the year constantly deliver to the wrong address then you call customer service & they say they'll return your call. No call or apology constant mistakes. Worst shipping company out there.

I do not recommend FedEx for anything. In fact I will not order or deal with people who use FedEx for shipping NO more. How hard is it to get your tracking dates right?? At the last minute tracking adds yet another day. My package left Kansas 7 days ago to come to me in PA?? 7 days?!! Now it will be 8 days if that don’t change. UPS and USPS would have done it in 3 days or less. Stay away from these idiots. Don’t bother calling them also because you will get nowhere and can’t understand the idiot on the other end of line. Screw you FedEx. So unreliable.

Scheduled delivery was today? No show... So I called. Got someone who could care less. I was told it was a suggestion. I waited all day as the delivery time is 8 am till 8 pm. What joke. Tell everyone about this horrible service! I contacted the shipper and told him how I wasted my only day off looking out the window! Useless.

I ordered a dresser for my son and daughter in-law's baby shower. It was to be delivered May 3 to their home. It never arrived. This morning (Fri May 4) I look at the tracking information and the dresser isn't even in California anymore! It's now in New Mexico with no updated information. FedEx doesn't have a phone number to call. Everything is done "virtually". Someone is supposed to call me back within 2 hours. This isn't acceptable. I watched that package get within an hour of its destination then stop updating and now it's in another state. I'm very unhappy.

I had ordered a scope from Opticplanet.com with 2 day shipping. It was supposed to be delivered on May 2nd 2018. I came home to a door tag with a option to sign it. It was ok to leave the package if no one was home on the 3rd. It turned out that I was able to stay at home. No one from FedEx showed up. I checked the tracking number and the driver said he was at my house at 12:35. I called FedEx and was told the driver would deliver the package later on in the day. I waited at home all day just to have no one from FedEx show up all day. Once again I check the tracking number and it shows that they gave it to the post office and said it was their SmartPost and it didn't offer 2 day shipping. My time was wasted. I definitely didn't get what I paid for and have been lied to by these people. I had other things I needed to get done today, but didn't because I was waiting on them. There was no phone call or email to let me know that they gave it to the post office.

Only two times in two years have I been on the receiving end of important deliveries from FedEx, ones that were paid extra for either by the shipper or myself. And both of those times the delivery was horrible, unacceptable. Yesterday, I was expecting an important set of finance documents from an attorney's office, for which I was assigned to do the closing at noon, leaving me at least an hour to travel to the west side from the upper east side of Manhattan in New York.

I called about my parcel not arriving and was told I would receive a call back within 2 hrs. Was confirmed (by FedEx and merchant) in email that it was delivered to front door. My son was working around the outside of the house at the time and found my parcel sitting next to a side door we do not use. I can get past this because hey, at least it arrived. However... instead of a call back from FedEx, I received driver knocking on the door that we do not use. When I answered she said, "I dropped a package here yesterday, what’s the problem" and continued to mutter something I couldn’t quite make out!?

The FedEx driver passed the front of my house (I saw his truck) and went on. 15 minutes later I received an email alert that my package was delivered. I am at home. I checked the front and no package. I went out back (outside of my yard gate) and there was a 28 pound box for me to drag all the way into my gate to my back porch! Some of those drivers are SO LAZY and inconsiderate. I am a 64 year old woman. Thank God I was home and went to check immediately prior to the package being stolen!!!

I remember when Fed Ex used to exceed expectations. Lately, it's missed delivery dates, packages sitting in locations for over 24 hours, and a general appearance of not really caring. I understand volume has something to do with it, but when it takes 4 days for a package to travel from Ocala ,FL to Lakeland, FL (about 85 miles) I'm ready to say they truly suck. They used to care when they were trying to be the biggest. Now that they are, they don't seem to.

I ordered a gift 10 days before I needed it on April 30. Federal Express was informed of the pick-up on April 23 before noon. It arrived in their facility the next day at 9 pm. It was going from Keasbey, NJ to Silver Spring, MD. That is less than 200 miles. Federal Express sent it to Martinsburg, WV, where it sat for 3 full days before moving. Also, the package traveled 347 miles instead of 200. Then Federal Express blamed the excessive time on the Post Office, which received the package 7 days after starting the package's journey. Shame on Federal Express. They take a week of wasted time, and blame the Post Office for one day.

Sent package to wrong address. Realized it shortly after dropping package off. Called customer service to request the address be corrected. The waste of space I talked to said she made the change. No mention of a $16 charge. She was as bad at communicating as any human has ever been in the history of humans with poor communication skills. So the next day I called back just to verify the change was made. The person I talked to said there was no record of any sort of address change, and to make an address change would cost $16.

How hard is it to give estimated date of arrival for tracking a package. I have a package coming and the original expected arrival was 4/28, a Saturday. Then someone changed the date to Friday the 27th. So I checked tracking, as of Friday the package was still 20 hours away. So why was the date changed without a chance in hell of it getting here. Not only did they not meet the Friday date but they did not show up on Saturday either. This is a recurring problem with FedEx. Funny UPS and USPS does not have this issue. If they give a date it's pretty rare that they don't show up. FedEx what is the issue? You run these shipping routes dozens of times a day and you don't know how long it takes yet. You should be able to give an arrival time down to a 4 hour window. Get your ** together.

This is the worst company ever to do business with. Packages left out in the rain after 8pm. Never on the porch. Sometimes in the middle of driveway. Never on time and package sometime damage.

FedEx has really gone downhill. UPS, and USPS, take 3 to 4 days to get a package from Florida to Washington. FedEx takes 11 to 14 days. They're very careless and damage your packages now, which they never used to do. And good luck filing an insurance claim with those morons. In a nutshell FedEx is now become the WORST SHIPPER EVER!!!

I think this company is terrible, their drivers have no respect for their customers' packages, they have been known to just leave packages when it is clearly posted not to leave packages, they have also been known to just throw packages, damaging items. I would not recommend this company to anyone at all.

When I get a note that they attempted to deliver, they may want to knock on my door first to see if I really wasn't home. Also be nice if they would come to my door instead of dropping at apt office.

I have used FedEx for 15+ years and never had a problem. They are always helpful, professional and courteous. My packages always arrive on time. I trust the company as they have never let me down.

When something 'absolutely, positively has to be there overnight', FedEx was the hands down winner and the best in the business. Sadly they have sunk to the bottom of the pack. Their delivery times are abysmal, probably because they subcontract their delivery drivers!!! USPS has faster delivery. FedEx stinks now.

My package was very heavy and left on my front stop in the pouring rain. I was unable to pick the parcel up as it fell completely apart. Specific instructions were given to deliver under my car port where it is protected from the elements and not visual from the street. NEVER AGAIN.

Go to company unless having something shipped to me. FedEx Ground can find us, FedEx Regular goes to drive instead of street. Have to use UPS or USPS rates keep going up with no improvement of services.

They DESTROY damn near every single package, nothing but double talk when you want resolution and refuse to pay insurance claims. We flat out REFUSE to use them and will not accept anything shipped by them, we send it back.

Leave packages by the garage, too lazy to deliver to front door. Lets packages sit for 2 to 3 days before moving on. Sends by crazy routes not most direct.

We are downsizing. I have had positive experiences selling to with Replacements, Ltd. in NC. They specifically instructed me to send my crystal iced tea glasses and china soup bowls by FedEx. The contents were wrapped in bubble wrap and paper. Each box had FRAGILE written on every side of box. Replacements, Ltd. claim to FedEx said: package rattles when picked up (the crystal). The package with the china says "contents protruding". Do you suppose I sent them that way?? Apparently FedEx does. They have sent me 3 letters on each claim denying my claim. No reason given. The letters all are their standard rejection letter. My understanding when I shipped my packages was each package had $100 worth of insurance. My claims are for $36 and $14. Their insurance "investigations" are a sham and a fraud. Will I ship with FedEx again? NO. Will I discourage my friends and family from using FedEx?? YOU BET.

I paid extra to have my package delivered earlier. It was to arrive 4/20. I was at work and was not there to sign for package. I did not know that a signature was required when ordered. It is now Wednesday and I am still waiting. I took 2 days off of work to be able to sign for package... still pissed and waiting.

On February 22, 2018 I returned a lens to a photo company. After not having a refund in a couple of days, I called the company to learn that the package had not been received. I pulled out my tracking number from FedEx and quickly learned that it was not being tracked. The number was not in the system. I called FedEx and reported what was going on and I was told that a claim would be filed. About a week later I called FedEx again to get the status of the claim, and after speaking with another CSR I now only learned that the claim had not been filed, there was no record of my call in the first place. From this point on, it was downhill. I called the authorized drop-off facility to learn that they do not keep records of what is picked up by FedEx or the other that pick up at their facility. Unfortunately, I did not get a receipt or I lost it. I had dropped off other packages, so I had receipts related to those packages.

I just got off a call with a FedEx representative regarding a ground pickup. I have called FedEx seven times in the last two week - six of these calls were in the last week. The purpose of my call was to have a package picked up at my home and returned to a merchant. No one came for the first scheduled pickup for April 13th so I rescheduled for April 21st. However, the merchant scheduled a pickup for the 23rd so I contacted FedEx so they wouldn’t send two trucks out. I was informed that the Saturday pickup was canceled and they would arrive on Monday the 23rd. A truck came on Saturday who couldn’t pick up the package because it wasn’t ready then one person came on Monday to pick up a 120 lb box. I called FedEx back and they scheduled another pickup for April 24th because they said the pickup scheduled for April 23rd was in the system as an Express pickup but should have been scheduled as a Ground.

I ordered 9' umbrellas & after 2 weeks no delivery, called & they couldn't find them at the last location. They eventually found them after supervisor intervened & received call from supervisor they were finally delivered. When I got home the delivery was baby butt wipes & the umbrellas were delivered to someone else. I never received any apology or return call from FedEx & I couldn't re-order.

Packages arrive in dirty condition at best. There are often dents and even bashes on the boxes. Apparently their trucks are filthy and the boxes are tossed about without regard.

Always deliver on time! Need a little bit more verifying upon delivery! But the new Amazon program has helped decrease theft! Overall FedEx has always proved to have the highest delivery quality over most companies.

We used them for overseas shipments. Too expensive. We were late in paying overall bill for special services and that impacted our normal delivery service. Now they no longer bill us, they just take credit card... after all these years. Too bad. Using other services more now.

I have a lot of misplaced or lost/stolen packages along with damaged boxes. Some items require the police to get involved, well that's fine and all but we don't have a police department.

They never deliver anything ahead of schedule, they often ship things 700 miles out of their way in a delivery, even though the parcel went through the destination to where it was to be delivered.

Sometimes it sits in one town for days but eventually gets here none less for wear; the box is sometimes bent, but it is always taped together & I like the drivers.

I buy my special dog food from Chew and I do know don't order right after Christmas because they will take time off, because of Christmas and will not let anyone know, so here you wait for days for your special dog food.

I have never had an issue when packages were delivered to my home via FedEx. The carrier seems pleasant when I do see them. Boxes are left intact on front porch and do not seem like they were just “thrown” there.

Worst service. Suppose to received package a week ago but the deliverer just put the door tag every ** time when he come to my house even I'm in the house every time. Customer service very bad and took very long to solve case.

Timely with delivers. Return calls very promptly and willing to help. Nice and courteous and you don't feel like you are a bother to them. Remodeling part of my home and several heavy packages are being delivered and all have been received in great condition. Will continue to use.

I mailed a ceramic rooster from California to Texas and it was $100. The rooster was purchased for $50. Not worth it, if I had known the cost before mailing would have waited to take it on the plane when I went to visit her.

Normally no problem unless over-sized package. Then it’s a problem. Wouldn’t come down my lane. Had to meet the driver. Won’t use ever again. I paid for it to come to my house.

This company is very good at the service it does and I give them a A plus. It pickup and delivery. They are reliable and easy to make appointments to pick up packages. Their call center is also easy to use.

I have a basic question for FedEx. Why do they not automatically credit customers account when they fail to deliver the package on time. Everything is computerized and should be very easy to accomplish a automatic credit but they are making me wait for the package to be delivered, going on four days which should have been overnight, then spend additional time calling customer support again. If there is no weather problems and it is just the lack of FedEx fulfilling the agreement automatic credit should be applied for the actual time it took to get delivered. Think about it folks. FedEx is hoping you do not spend time trying to get credit so they can get paid for a breach of contract. NEEDS TO CHANGE!

This was a very important package sent by Integrity Rx pharmacy using FEDEX. We stayed at home waiting for the package. One of the most important packages of our lives with medication that was sent with special mail overnight. This was for having a baby and it is Saturday night and package not delivered. Why? Because it is an apartment in a gated community and the person needs to press the apartment number and ring the bell. It chose not to do that but instead left a notice on the door.

More than once they have delivered our packages to wrong address. Some very large like a Sears replacement refrigerator door. The neighbor alerted us and brought door using a truck. Also just past month a package was delivered to wrong address. This one was so we could return a cellphone to plan co. Although they showed interest in helping trace package it was never return to us therefore delaying us getting a replacement phone.

FedEx always rings the doorbell or knocks when making deliveries. Have never had to worry about packages left. In store staff are pleasant and professional. In choosing a delivery service nearness to me and ease of getting to store is deciding factor for me.

and tracking capabilities. Also great customer service.

Poor customer service. The customer service ends after you paid them. No management oversight over customer services. Low level supervisor disregard the customer complaints and there no other independent supervision who report to upper management in regard to customer services.

This is my second time using FedEx, I’m actually surprised they are still in business. My first Encounter with FedEx was me purchasing a Life proof iPhone battery charger case that cost $150 and it never got to me. I was out of the country and my neighbor said she saw the package at my door and then it was gone. Now today my sister is home waiting for my package to come, I get a text message and email that my package has been delivered and of course that’s a lie. Not only is the package not there but when FedEx called me back about the package they said the GPS shows that the driver didn’t even go into my neighborhood as yet for today but he scanned it as delivered. What wrong with that picture? Looks like a bunch of thieves driving FedEx trucks. Over a $100 spent on a package. I still don’t have that got delivered supposedly to me.

My experience with online shipping less than desired. Pages are slow - very slow. That is with an online account. The pages seemed to freeze as if the computer froze, but I had no other issues with other sites.

I receive packaged dinners. The usually arrive still frozen and in good order. My only complaint is that their estimated delivery is often off. This has been as much as several hours. But THEY DO bring the heavy package to the door rather than leaving it some distance away at the gate. I am satisfied with their service.

I personally think that this company has the laziest drivers around. One package came while I was coming from my mailbox and the driver literally threw the package in the front yard. He was a large ** person, never rang the bell on the door or anything. I was amazed at how lazy he was. I vowed from that day on I would never ship anything on FedEx again and when I can I stipulate not FedEx. I like UPS. They are the best. Thank you.

Will never return to FedEx again... gave me someone else's receipt and I could not track my package, went inside twice and they still could not find out if it was delivered. Need more reliable people or just shut down...

When I want an item shipped efficiently in a timely manner, FedEx is my one and only carrier I preferred. Might not be the cheapest around, but I trust them 100%.

FedEx was very professional and friendly care by delivery personnel. I live about 25 miles from the FedEx office. Delivery was well coordinated by email alerts and was on time.

Last summer, I wanted to send a package to Canada. The FedEx clerk failed to fill out a required customs form and the packaged had to be sent back to me. I spent two weeks trying to get my package back and they needed my signature. They kept showing up my apartment when I was at work. I was not allowed to change the delivery address. I had to physically pick up the package at a FedEx facility, which was not near my house. I had to take a personal day from work and rent a car to pick up the package. I tried to have the package moved to a closer facility, but was told that was not possible.

If they make a shipping error they never will even refund a dime back so I hate using them and would rather use other shipping companies unless it’s absolutely necessary to use FedEx.

Quality of service is very good, as well as employees. I used to think of FedEx as a total company committed to the highest standards for everyone. When it comes to making a choice between saving lives, there is nothing political about it.

Typically packages are there when promised, however there are times when they send an email saying they delivered the package, but it did not arrive until the next day.

Lazy, don't deliver when promised frequently, lose items, lost my Roomba out on truck for delivery! Whenever possible, I don't use them. Watched driver sit in median in rain, then leave rather than deliver my badly needed cat box. Totally unreliable.

Our purchase of over $2000 was never delivered. Thankfully, the company we ordered from offered to resent for free if the original package didn’t show up in 2 weeks and as long as we would sign for it. We were more than happy to sign for the package and my husband asked for the package to be delivered to his work as he knew he would be there all day. It was instead sent to our house, and as there was no one there to sign for it, the package could not be delivered. My husband called FedEx and arranged for the package to be sent to a drop location where he would pick it up the next day.

The delivery of a package was schedule to be picked up at a FedEx drop location (Walgreens in New Windsor, NY). I had asked FedEx that the package be held until I could pick it up and was told that it would be. I arrived the day before the deadline and was told by Walgreens that the package was returned. I called FedEx and was told that their policy was to not hold packages beyond the number of days they agreed to hold it. There was a record of the conversation, yet FedEx had no solution. Later, I discovered by tracking the package that it was at a ground facility and could be picked up there. The facility is both an air and ground facility and when I inquired about the package was told that the package could not be found. The woman became frustrated and rude. I ended up finding the package at the correct facility.

FedEx says a package requiring a signature will be delivered by the end of the day, which means you need to sit home from 8 am to 8 pm. Other home appt folks in Calif give a 4 hr window. At 1 pm, I went into my tracking number and was allowed to change the delivery to a local Walgreens store. At 5:30, on my way home from grandkids, I went to Walgreens, and they had no package. FedEx sent me an update that said no one was home when they tried to deliver about 5 pm. I called FedEx and they said changing delivery to the store required 24 - 48 hours to go into effect. Why did they allow me to request this change, if they couldn't change the delivery location with the driver who had the package. They opened a software error case to correct this blatant error in their system.

I usually have great delivery with FedEx but during the holidays they were terrible. I leave extra information on locating my apartment because it can be confusing and found that an expensive item was left at someone else's address. Right after I got a msg. confirming delivery I called FedEx to try to get the driver to come back but they couldn't contact him.

It's fast and competitive in price. You can send international. You can track your shipment online. You can get text updates on the shipment. I know others have about the same services, I have always had good results with FedEx when shipping.

Flexible hours for shipping, delivery is excellent, packages delivered to my door which is very convenient. Delivery staff and office staff are courteous and professional.

They refuse to accept responsibility for their errors (damaged items) and they read from that terrible script like robots. Even their apology, when it finally came, was robotic.

Apart from being overpriced, FedEx's services are unreliable. Medication that was being shipped to our house never reached us, even though company agents insisted that it did. The person I spoke with on the phone claimed the driver said no one was home, even though both my husband and I were home and could see through the window if someone were pulling up to the house, not to mention could hear a doorbell ring. Their agent said I would have to speak to the driver, to find out if he had taken the package back to their local distribution point. Unfortunately, the driver had just left for vacation. At this point, I was so mad I was wishing bad things on him — sunburn in the third degree, lost luggage, missed flight, bad weather throughout the trip, etc. Now that I’ve learned FedEx supports the gun lobby via the NRA, that’s one more reason not to use them.

We have packages delivered to our house every other day. FedEx always texts me when I can expect a package, and it is always during the time my 1-year-old goes down for a nap. We have three large and loud dogs who bark when the wind blows the wrong way. One of the dogs likes to position herself two feet from the front door, just in case the mailman has the nerve to show up. They are always looking for excuses to get pissed at a delivery person. And for the past year, FedEx has never alerted the dogs. Never. Not Once.

I use FedEx often for shipping at my company since we travel to various trade shows around the country. It's completely expected that 1 out of every 5 shipments something catastrophic goes wrong. I cannot tell you how many claims I have filed a claim for broken computer monitors that are so carefully packaged, you would think a nuclear bomb would not be able to damage them. However, I've now had three monitors broken by FedEx as they must drop the boxes from 5 story height above the ground with no consideration to the contents. EVERY SINGLE TIME I've filed a claim with them, there is always SOME loophole that they find to not pay me for their damage. It's incredible. Not once has a filed claim been paid out by them. Quite honestly, I'm wondering if they pay claims at all?

They said they dropped off a package but also said that the driver could've dropped it off at a different location. I have a missing package. I thought FedEx was good but after this experience, they're the worst.

FedEx is always professional, on time, gives updates and very respectful delivery people and company. I am always happy when the company I am purchasing items from use FedEx.

My package arrived on time. The price was reasonable. However the item was damaged. And the box was crushed. It was apparently handled poorly. So I was not satisfied with the experience.

I use FedEx for all personal shipping because their rates are reasonable, they take care of packages, have convenient locations and professional staff.

If you have a home address but get your mail at a mail center, FedEx is the worst choice. They should just do home deliveries cause I could not get my delivery address in their records.

I had a customer service just hang up on me while talking. Worse service ever. She kept talking over my concerns. I hate that FedEx makes 1 attempt and send it back to the sender. Even though we do not get the note on the door. (Live in a condo. They stick the note anywhere they like) - and what kind of customer service rep hangs up on a client???

Boy, I think I know where the dumbest people on Earth are hiding! How many FedEx employees take to add the apartment number to the already created tracking? Answer 4. Ouf of these 4 how many know what business the Fedex is in? ZERO. And the manager 'Robert' tells me he is not allowed to answer that question. And when I started to record that stupidity - they got offended that I am recording the conversation they are recording. The incompetence of the highest order. 1.5 hour on the phone to add the apartment unit. How is this company still in business?

I have the worst experience with FedEx which caused my passport to be delivered 3 days later than estimated. I had to postpone my travel arrangements because of their mistakes, which they did not even apologize for. I contacted them and filed three complaints. However, nobody has even contacted me to give an explanation. The customer service was not helpful at and the service is extremely bad.

I shipped a greeting card in a Global Express - Guaranteed - Envelope. On March 28, 2018. Arrival was to be no later than April 4th, 2018 to Spain. Spain. NOT MONGOLIA OR TIMBUKTU. Spain. As of April 16, 2018, no sign of any package and they only say it is somewhere in the country. Then, they do not have the correct telephone number for the Custom's office in Barcelona. This could have been a package of explosives. Fortunately, this is a greeting card with a personal note inside. But this is a serious crack in the system.

On-line printing - I went to the website for the location and placed an order for business cards...then discovered in the emailed confirmation that the order was for delivery, not pick-up and I needed the cards right away. Within 5 minutes of placing the order, I called to cancel and was told "this type of order cannot be cancelled." Who has ever heard of such a thing for a just-ordered on-line order!!! And it wasn't even going to be delivered for another week!!! This is an absolute FedEx rip-off!

First off customer service is unhelpful, useless and RUDE! I call because my package left facility that is less than 1 hr drive from me 5 days ago and I still have NOT received my package. I call and was sent to another country where I can not understand the person. Then the ATTITUDE I get when I have to keep saying EXCUSE ME... not my fault! I then speak with someone in USA and this person thinks who the hell she is! WOW... ok! Well she basically tells me - "nothing they can do". She asks me multiple times what is in my package! I tell her, "NONE of your business"... why so you can relay to the driver its value is $500.00 and then I really never see it! Ends up that they have no clue where it is and I have to wait until they can put a trace! I am contacting where I purchased item telling them I want refund since FedEx lost item!

This company has the worst delivering system for the market today. I was expecting a package to be delivered that according to FedEx require a signature. They came all of a sudden on working hours and left a door tag with a voided signature stating they will come back next time also during working hours and after that they will return the package. I call then to explain to them that there was not FedEx office nearby. I work during those hours so we needed so whether they needed to call us to know the time of delivery so we can leave work early and be home or schedule delivery at the time we are home. The person who I spoke on the phone explained that FedEx never calls, and they don't schedule deliveries. They attempt twice then return the package. At that point I ask to speak with the manager.

Usually, I get my packages at my front door. The carriers are nice and professional. I haven't shipped anything with FedEx, but they seem alright. I don't know how much they charge (I shop on so many websites it's hard to keep track of all of them).

My only complaint with FedEx is that our delivery person insists on putting the box right at the front door -- usually 40-50 pounds. That means I go through the garage and move it away from the stormdoor, then start over at the front door trying to drag it inside.

The shipper I trust to deliver on time and to the proper address! Customer service has been courteous, well-informed, and efficient in my experience of using the service for 14 + years. I don't ship anything important without a tracking system.

I placed a order that was shipped Monday April 9th and supposed to be received on Wednesday April 11. I monitored the progress of this package daily and learned that it arrived at a facility in a neighboring town on the 12th of April. I called and received the runaround from several FedEx employees. I finally got my package on April 14th after calling at least fifteen times. I basically was treated like a bothersome nag and I will never do business with FedEx again!!!

I've grown accustomed to damaged boxes here... I've seen my packages mishandled and misdelivered way too often since I moved here to North Carolina.

They are so much faster than everyone else. Always will use FedEx first. ALWAYS friendly and courteous. Packages always on time. Guys always have an answer for your questions. Great group!

Despite helpful and polite drivers, the drivers keep delivering to the WRONG house in my small neighborhood. Very frustrating even though I've called each time. But when packages do arrive, the parcel is perfect with no scratches or dents.

With first use, the service was very good, with rapid delivery and reasonable prices. Unfortunately, there were two not very positive instances. About two years ago, I received a case of syrup in which most of the bottles had been broken, obviously from too rough handling. The packaging material was specially designed to protect bottles, but somehow during transit, several bottles were broken. The exterior box was soaked, but the driver left it anyway. I had to get recompense from the retailer. Most recently, I ordered a wiring harness for a ceiling fan. During the shipping process, the package was damaged badly enough for the carrier to return it to the company from whom I purchased it. Finally, there is no FedEx pickup-drop off location within 25 miles, so they're not convenient.

I requested my brother's package be left at the door. However, FedEx leaves it at the top of the driveway near the public road. If he or his wife do not go out he would never know the package is there. They do not call nor leave the package where they should.

I had two packages delivered by FedEx in two days, and both were so damaged that they needed to be returned. Each looked like they had been stomped on. One was a DVD that was so damaged that when I opened the box, it started to fall apart. The second item was a poster that was rolled up and shoved into a flimsy box with no other protection whatsoever. It arrived bent and torn.

FedEx has always given great services. On time. No damage to parcels. Fair prices. Lives up to its name. A company that can be counted on to deliver.

Every time I use FedEx, I can expect delays! Each time I have had to use them because the company I ordered from uses FedEx, I cringe at their delivery service.

My experience utilizing UPS has always been expential - I have never experienced any difficulty with their on time delivery. It has been a pleasure to utilize their service in future times.

Great customer service and package care. They don't leave your package in clear sight of everyone. They find a inconspicuous spot to leave it. Unlike UPS...

We waited at home for three days, the driver did not show up but lied that no one at home for signature. Called them to deliver to a local FedEx store, after another three days, my package still is not in the store. Called and emailed many times, the answer is the same: delivery by tomorrow.

Their customer service is a joke! I sent a package to my son on November 30, 2017 containing a new laptop for his use while he was in India. Mistake #1, the package has been lost "held in customs" which means a worker stole it for the value. FedEx has had a trace since January on the package. It was here, it was there and now in customs again. They closed the case and a payment will be issued, no payment for a month, I call back, "Oh, the case is open again, we have a trace out."

They left my packages in the hallway many times and people stole my stuff... horrible. And most times you don't even need a signature... which is bad. I always tracked my packages just to find out it was in my hallway all this time and it was stolen.

Occasionally use FedEx. Depends on lots of things, options, goals, choices. I have mostly been very pleased, but not when I sent to Seattle. Rates were substantially higher, really did not plan that since FedEx had my credit card number that extra fees would be added. It was a small piece of paper, weight was NOT a problem at all. Fuel charge?? Delivery charge? That is what FedEx does!

FedEx employees are very friendly and always knowledgeable and helpful. They are always on time for pickup and for dropbox deliveries. The drivers will not leave your packages.

Unfriendly service. When trying to resolve an issue they seem very uncaring and only interested in money. They could not discern for example an inaccurate 3rd party account and charged my credit card on file without permission when they should have denied delivery in the first place.

The man who delivers packages and boxes is fantastic. He brings to my porch as I am elderly. He is always polite and a true gentleman. Very rarely is anything damaged.

Many, many times when I receive a package via FedEx, it is left unattended on the front porch of my 12 unit apartment building, left there for anyone to steal (which has happened about 4x in the past 3 yrs). They don't even ring my doorbell (which is always added on the shipping address label). I once had a FedEx delivery guy continually make sexual and other advances toward me on a regular basis. He even started calling me; where he retrieved my phone number from God only knows where. I finally got the courage to tell him I was going to inform his higher-ups and only then did he stop. Shortly after, he or they changed his route. I prefer UPS over FedEx any day of the week.

They undelivered my package and took the driver's word that it was delivered to my address. I called them at least 5 times with no resolution or apology.

FEDEX Ground regularly delivered to a non-consignee warehouse and that warehouse put the package in pile to be picked up by FEDEX, but lost the package it signed for - cost us $300! to replace items.

This FedEx driver was driving very fast and right on my tail. I have a small child and he was on my tail. Got across intersection and he blew by me. He was driving in excess of 65 on rural road at the end of a school day. I caught up with him and told him he was driving way too fast and on my tail too close. He was like, "Oh sorry I didn't know." Then he touched me like we were pals. So I turned him in to FedEx...but since no truck number or colors they can't do anything. Well seeing how everything is monitored by tracking you would think they would know who they had in this area at that time. Guy was around 40 or so. Tacky tacky company. I hope that no one ever gets hurt by one of these careless drivers.

Long story short, FedEx delivered a package I was supposed to receive with Direct Signature Confirmation to the incorrect address and can't find it. But because they got someone's signature for it, they consider it to be delivered. Open a lost package case, their trace department was unable to find the package, it got sent over to claims, and the claim was rejected (or maybe it wasn't).

Over the years, people/businesses have used FedEx to ship packages to me/my workplace. FedEx causes me more frustration that any company I've ever worked with. Their online system is often not functioning properly. When I call for tech-support, I have learned the hard way that I have been "yes-ed" by the support person and that my issue has not really been resolved. Now I know to always ask for a case number.

I ordered a rather large package prior to going away for a long weekend and didn't dream that it would have been delivered so quickly. So, along with putting my mail from the USPS on hold, I went to the FedEx website to put a vacation hold on my package, hoping to have it delivered the day I was returning from vacation. I went to the site, place the delivery hold and I thought all was well and good until the next morning when I received an email that stated that my package would be delivered in 2 days when I would be well on my way to the beach. Thinking I had best call rather than try to take care of this online, I called and was assured by the agent that the package would not be sent out for delivery until I was back home.

The lack of training with FedEx phone agents and the decline in FedEx customer service is astonishing. You have to go through at least ten automated requests to get a live agent, finally just repeating "agent" over and over. Then the average wait time is at least five minutes. I have a standard American accent, and in many of interactions with agents, I had to repeat my request several simply to schedule a pick-up, finally spelling out the words "pick-up." Three times the agent had to check with his "manager" to confirm that, having an account, I did not have to give package measurements.

I expected a delivery in 2 days. It has now been over a month because their drivers can't read an address to save their lives. I have never had this trouble with ANY other delivery companies. I am surprised they are still in business.

I have lived in my condo for over 6 years, and I have never had a single package that was sent through FedEx arrive unless I was home. Every single time I call the company, they blame the shipper, stating the shipper wants it this way. Yet, I'll get packages sent from the same shipper through either UPS or USPS, and I will not have any issues with them. In fact, when FedEx fails to deliver a package I'll return it and have it sent UPS or USPS, and I'll get it without any issues. The other excuse I get is that because I live in an apartment-style home, they can't just leave the package, even at my insistence.

The service of the corporation is terrible. They deliver busted up packages with parts missing from damaged packages. Then the company give you every reason to not settle on the damage. The communication is terrible as well. They say they will call you back and I never got a call back for a week now. I took a loss on my package because the company doesn't reply back. They do not accept responsibility.

I took off work because I was required to sign for a package. I woke up early and waited. No knock. No notification. Checked outside and there was a note. I call customer service multiple times and spoke to a manager. Nothing was solved. They refuse to have the driver redeliver the package even though I called less than an hour from the supposed attempted time. It also won't be able to be picked up until the morning? So now I have to wake up at 8 am on Saturday to go to a location and pick it up myself. What is the point of your business? Customer service was an absolute joke.

They dropped a machine from a very high place or smashed it with something. We had a box professionally made. It was sold on eBay. They returned it before even delivering it to our customer because they knew it was very damaged. The legs were bent up into the machine and it is obvious it was dropped. The box was marked Fragile and in a custom double box. FedEx denied the claim. Unbelievable. How do you take money for insurance then don't cover.

Was hit by package dolly pushed by an employee. I was struck from behind by an employee while walking on the sidewalk. I then tripped and fell face forward hitting the concrete sidewalk causing me to get bruises on my legs and elbows, scrapes on my hands and a swollen lip. The employee REFUSED to help me up, other passersby had to help me up after yelling at him to help me get off the sidewalk. The employee started blaming me for this claiming he shouted a warning. I heard no such warning since it was a busy time of day and a busy area. This is unacceptable!!! If you hit someone, you should help them and make sure they're alright. Not blame them!

When called for explanation for delay, they said they did not know and I could call them back after the delivery of the package for refund. Then when I called they said due to customs issue they did not deliver on time. I asked them what they mean by that and they simply say it's their policy they don't refund when it's a customs issue. I asked them if it was a month delay what would they do and their answer was same. Clearly in the shipping they say 1-3 days which should include these delays. Due to customs issues is a very lame excuse for not doing their job.

Delivery driver came by once and put a door tag on gate and I signed it where he put it in plain sight on gate so he could deliver if something ever came up and I wasn't able to be home. I work nights so I'm usually always home. Next day stayed outside working on vehicles all day waiting on my package which was for the vehicle I was working on. It never came and I stay outside all morning and at night all the way until after midnight and no package.

This is going to be a very harsh review. One of my credit card companies offered to overnight a replacement card at no additional cost to me, and that they were sending it via FedEx. After the phone call, I learned it was being sent to the building I live in, and I was concerned because I wouldn't be there to receive it, and it's a very public area. I live in a good area, but unfortunately, people do walk off with things. Via tracking, I saw they tried to leave it there and couldn't, of course. The site said they'd leave a slip with instructions so I looked for it when I got home, and they didn't leave a thing saying they'd been there.

Delivering packages - Not on time... Not professional! This company is a disgrace to any and all American companies. Their support is out of El Salvador and their English is poor at best. The phone line quality is also poor! FedEx's tech support is not very knowledgeable and very unprofessional. They call you by your first name like you are buddies! They have consistently not delivered when they say they will. Their website looks appealing yet their features do not work correctly. I spoke with their tech support and they said not to use Google Chrome and to use Internet Explorer. They should put a note on their website of preferred browsers because of Java. Regardless, we did what they suggested and got the exact same website errors of their system being down even though they said it had no problems! What a total waste of time of 1 hour and 20 minutes talking to 5 different people!

I'm so tired of this delivery service. Next to OnTrac, they are the most unreliable business out there. Their drivers are lazy and they lie so they don't have to make delivers. I stopped counting all the "missed attempt" notices I've received because the driver can't follow basic instructions. None of them understand the concept of keypads to locked gates. Their version of a missed attempt is "I can't get in, therefore, I can't deliver." My complex clearly states directions on how to enter the premises, but since the drivers are so lazy or can't read (it's a toss up), they refuse to lift a finger to figure it out. How are you, FedEx still in business as you clearly fail to do the simplest of tasks which ironically is your main task to get a package from point A to point B??!! Worthless!

The driver NEVER get our house right. He either passes it or doesn’t go down the road enough!! And the one time we got our package the driver threw it on our porch. We have called multiple times and nothing has been done. Our address is in big letters right on our porch. There is no way he could miss it. This is ridiculous. I will pay $50 more if I have to get another company to deliver it to our house. It amazes me how no one else misses our house. I will never use this company ever again!!!

Turnover is on their drivers is so frequent I routinely do not get deliveries. They do not read house numbers. Only use navigation apps and never can find my house. I get 2 food deliveries a week. One on Tuesday by FedEx, this one delivered. Friday food delivery by FedEx unable to deliver. This happens every new driver which is about every 3 months. FedEx pay your employees more money evidently like UPS so you can retain good employees. Damn. No fresh food for me as I go digging around my freezer.

I had the most worst experience with FedEx. Their customer service is horrible. I had to literally chase my package down for three days. This is actually the first time I’ve had to write a review about a business because the experience was so bad. So if you happen to order something online and you have the option to use UPS, go with them. I’ve never had any problems and they’re very accurate with packages arriving on time and if it’s going to arrive early they’ll at least notify you unlike FedEx.

This happened in one day. I had a return, going back to Amazon. Two boxes of the same dishes, one order. Amazon arranged pickup. FedEx guy leaves a note telling me to take it to go to a UPS. I have a broken arm and a small car. And I paid for this shipping. So Amazon takes care of me, as they always do, and gives me another label. FedEx shows up again, and says they cannot pick up (even one box!). I ask if they will take the first and second label, put them together, and pick up both boxes. The "delivery" person finally agrees.

Having our vehicle in front of the house, the door wide open for the driver to know someone is home. All they need to do is walk up just in case I am busy with my 4yr in case I don't notice the truck. I still get a notification that the business is closed and not able to drop off the package. Never again. I will make sure not to use FedEx.

I ordered an item from Walmart.com. FedEx was to delivery to my residence however the item was delivered to the wrong address. I was contacted by the individual whom my item was delivered to her home and informed that my package was at her home. She was able to obtain my information from the delivery box. Human error. I immediately contacted FedEx and informed them of the mistake. I was initially told that the driver would be contacted and asked to go back and pick up item to be re-delivered to me. I waited for three days in which the individual whom my item was dropped off to remained in contact with me informing that the package had yet to be picked back up.

Tracked my package - signed up for updates. Said to be delivered by 8 PM. Signature required - stayed home ALL DAY. At 7:45 called FedEx and was told matter of factly that it showed it would NOT BE DELIVERED. I Stayed home all day... I need my package... FEDEX SUCKS.

Several times packages were either left at the wrong location or not "found" at all. This has NEVER happened with other delivery services (e.g., UPS). When I've complained, including filling out their "claim form", the answer I get is they left it where it was supposed to be. The claim form is another joke as you get a follow up email requesting all sorts of additional information! This for an item that cost $10! Their goal is to make it so difficult that you give up. (As proof of them leaving it at the wrong address is that someone found my package on a totally different street even though it was correctly addressed - and, yes, my address is in GPS systems!) I never ship with them and if I am using a vendor that uses them I ask for signature required or the use of a different shipper or I don't order the item!

My company has an account with Fed Express for many years. I have never encountered the disrespect and discrimination that was pose against me at 125th street and Adam Clayton Powell Blvd. Cashier ** and his mgr. had me wait at the counter while in meantime they took everybody from behind me that was in line. So I asked why do I have to wait so long while he takes everybody else package. I was told that theirs was prepaid. I advise Mr ** that I have an account and this is also paid for by my company. I got anger and began to let the both of them have at my expense. I took my package off of the scale where he had express envelope laying. I feel discriminated by this action. I plan to pursue this action by placing a discrimination complaint.

I hate FedEx. Every time they suck. Always a problem. Example, leaving stuff in rain, putting package in odd places, middle of driveway, leaning against trash...on and on. How about just put it next to doorway, wtf!

My partner is in Brazil and paid very dearly to send me a document for our company, which would have arrived yesterday 03/26 at 10:30 am. Since yesterday at 1 pm I'm calling on FedEx and every hour they tell me something different. My package was in Orlando yesterday (delivery city) and today it is in Roseville, MN. I am having a daily loss in my company because of the delay in delivery of this document! FEDEX says they will call me in 1 hour to tell me when I will receive my package, but they never called me!!! I need to get it today! I am having damages and paying fines because of this delay and lack of respect with the customer! FEDEX does not respect the customer!!!

I have never personally used FedEx for shipping, but I recently ordered from a company that does. My experience was a nightmare. Please keep in mind that I rarely complain. As a manager in the IT industry, I know that things "happen". So for me to come here and leave a complaint, it's a big deal. My package was supposed to be delivered on 3/20. I did not know that a signature was required, so being that I work during the day, the package was undeliverable. I was not upset, and that was completely understandable. I did find it odd that a door tag was not left, as UPS and USPS always leave one. The tracking site said that it would go out for delivery the next day. The next day, 3/21, we had inclement weather, therefore no attempt was made to deliver. Understandable. I called them for clarification because initially the tracking site said that it would be delivered by the end of the day. I was supposed to receive a callback, but didn't.

The only reason I am giving them 1 star is because the rating system requires it. I paid for an express package that was supposed to be delivered on Thursday March 22nd. The package got to the station after the truck left and couldn't be delivered. 1st attempt Friday March 23rd no one was in the apartment, so I called their customer service like 15 mins after the attempt and tell them that someone is now in the apartment, they claimed that they would re-attempt the delivery. I even offered to go pick up the package with an ID and tracking number if the truck was still in the area. Because I know how difficult it is for the "delivery" person to actually deliver a package. So of course they didn't return that day. That's already day number two.

Pittston Freight Forwarding center is a disaster. They claim weather exception for days when we experienced a 1-day storm. 7 days later no delivery. No computer update. Happened 2Xs in 6 months. Center at Pittston PA is a package graveyard.

Everything written on here about the very unprofessional FedEx is true! Four lies to me about my package being delivered this day and that day and the constant lies about the package location. Driving twice to pick up location after false phone calls to find out that package was never there! Oversize packages not accepted there after store informed me, not FedEx who stated that package was left there twice. Then package was lost in system or warehouse for days. Almost two weeks and about 10 or more phone calls and two vacation days to be home for deliveries that were promised that did not show up and still no package. Thank you FedEx... I hope this helps someone else. Use any other shipper other than loser FedEx.

The service is absolutely horrible, was supposed to be delivered on a Saturday and now it's getting delivered on Tuesday because they don't deliver on weekends and on Monday, so now I have to wait another 3 days to get my package, no wonder the stock is down 9%. If I don't get something redeeming for this, I will definitely never use FedEx again, not to mention ever recommend it.

I have had nothing but bad to say about FedEx. In one instance, I paid $30 extra to have a package shipped by FedEx, and then FedEx drove it from Maine, all the way across the United States to Seattle and put it on a two week barge to Alaska... This was during Christmas mind you, obviously the Christmas gift was late, taking a month to get to Alaska. Another time, they lost a Christmas gift because FedEx delivered it to the wrong address, then spent three weeks trying to track it down, to no avail. Other stories too. I will never choose FedEx ever again if I can help it!

This was THE WORST of all shipping experiences I have EVER had, and I've had many more than I can count. FedEx needs to figure out how to deal with apartment complexes because the process is highly inefficient. My delivery apparently was attempted to be delivered 4 days in a row at around noon everyday: Tue, Wed, Thu, Fri. Firstly, my apartment complex has a service called Parcel Pending that has large secure lockers that can hold big and small packages. All boxes go in these. Seems like FedEx did not figure this out. Secondly, when I realized that they were probably trying to bring it to my front door I provided my building code to enter my building and instructed them to leave it at my front door and I switched on text updates and requested customer service to let them give me a call when they arrived. Still, I got no text, no call, no delivery on Thursday. Just a message saying it failed at noon-ish.

I have not used FedEx until recently. I ordered a mattress online. They shipped it with FedEx. I was to get delivery on the 14th of March. Well it never showed, I contacted them and they claimed to have put it on the wrong truck and I would now have to wait till the 19th of March. Then on the 19th they again did not deliver. They said that the box got soaked and that they had to repackage it. I would get it the next day. So on the 20th of March it was delivered. The box was taped all over and was torn.

We live in the country, but our addresses are displayed very clearly, however, FedEx cannot seem to find our house. I have called at least 5 times and filed a complaint, I have also personally talked to our driver to tell him how to get to our house, but alas, no luck. We order at least once a week from a certain supplier, so once a week I have to go to several of the neighbors' homes to try to find my package. Unfortunately they are the only option with this supplier. UPS and USPS find it every time, so I don't know what the problem is.

They charge me 11,000 php. What the ** are you guys doing. My package was sitting in custom and I called every single day for an update to my invoice but you guys doesn't do anything. What the ** are you guys!!! You're always respond to me “Tomorrow we’ll going to call you for update”. What the heck. There’s no even update. Are you really guys doing your job. Your customer service is sucks. I AM SO DISAPPOINTED!!! For just small package you guys cant do anything!! TRY ME!!

I was supposed to receive a package at 4 pm and I have on my security camera the delivery man walking up to the house with no package and leaving a note on my door not knocking just leaving a note saying that I was not home and I need to come get the package for the facility. So I called and was put on hold several times and was told that the package will be delivered before 8 pm the same day so here I am waiting on my porch for the guy and then I get a call from FedEx saying, "So sorry but we can not deliver your package today but you Can come pick it up." I have never been so pissed and saying the package is a birthday present and the birthday is tomorrow and I was supposed to receive the package today so I could give it to them but now I have to go out and do some shopping and spend more money because of this company.

Cannot believe how slow this service is, they must be using three legged camels to transport packages. Pony express was faster! It has taken a week to go from Exeter, NH to El Paso, Texas and they still have 300 Miles to go! I would not recommend using them for anything. Federal Express has ruined their reputation by implementing this SmartPost service.

Long standing poor service from FedEx in our area. They did get better for a while. Now they have changed our route drivers to the buddy system and returned to poor service. Lost items, Items delivered to wrong address. Customer service is useless, if they don't want to deal with you simple disconnect or transfer you to a computer automation. A sad end to a long standing delivery service.

FedEx customs boards are keeping our material since 03/06/2018 for balance we have to pay for 31$... Of course we paid but they cannot see our transfer. 11 business days lost for 31$ and it's only one example... Stay away from FedEx definitely.

CAUTION about Federal Express. Some years ago Federal Express had great prices and great Customer Service. No more. FedEx gave me a price of $70.00 for shipping a package. They overcharged us ($129.00). Unfortunately our business has an account with them so there are very few avenues for pursuing this theft by Federal Express. I made ABSOLUTELY sure that the Fedex representative who was quoting the price to me understood every detail. Dimensions, weight, packaging needs etc. They charged my account over $129 for this shipment and then made excuses every time I called to question it. I finally gave up in disgust and wrote a letter to the CEO which was IGNORED until I contacted the Better Business Bureau two months later. THEN they replied with some lies or misinformation (mistake maybe? I think not!) about the weight given. Disgraceful behavior! They could have easily resolved this by making good on their quote.

Since our office moved we now have new FedEx drivers. That means there are drivers with great customer service and there are drivers who obviously hate their jobs. Our current drivers hate their job. They ALWAYS complain about package weight even if it's well below the weight cap for express packages. They will call you and complain about a shift change and how your package may not get picked up even after you have a pickup confirmation. It's always unpleasant when we have a pickup...

I had an order for countertops for one of my properties, before I could receive them, I need to review a template that was shipped. To save the hassle of shipping to my home while I am not there, I had it shipped to my work address. I kept regular tabs on the process, and once shipped via FEDEX, I noticed a delivery day of Saturday. Being Thursday, I promptly called FEDEX to have them hold the package at the facility so I may pick it up on Saturday (being that the office is closed on weekends).

Each person you talk to at FedEx will tell you what they think will make you go away. All different. So far it is taking a week to travel 2 hours from Reno to Sacramento. No one, no one knows what's going on. If the employees don't know what's going on, how do they expect me to be able to figure out their site. And NO, I do not want to add or download an app that doesn't work. Google up FedEx reviews and read for yourself.

Says weather delay exception but there is no adverse weather between package current location and mine. It's already been delayed 5 days for unknown reason. Now lies about bad weather? I'd like my package and a $10 shipping refund.

I sent a package with overnight delivery option on March 15, still the package has not arrived! And don't know where the package is and when is a expectation date for delivery... I regret to choose FedEx.

On March 15 I send a package. They charged me $93.00 overnight service package. Never delivery. I paid cash $58.00 and they charge the full amount to my card then call customer service line. Nobody could helped me. I call direct line to the store where I did the transaction. Person who made the mistake agree to paid me back later in the same day. She told me she couldn't give me my own money and ask me for my phone number and the manager will call me back. Never did. I won't send anything thru FedEx again. Track number #**.

FedEx is ** service. It's shows me I will get delivery on Monday 19 of February but it's not come. When I call they said they don't know where is your package. Still they don't want to talk. Still talk, "We looking. You will get your package back." I will.

I have sent an envelope via FedEx Priority to Israel, from the U.S. It was sent on Friday morning (Mar. 9), with a promised delivery of Sunday at 6 PM. It is now Friday the 16th and the envelope has not yet arrived. I am ringing up FedEx twice daily - and I hear a different excuse each time. Once the package was misplaced, then there were problems sorting. After that - it was delayed in customs in Memphis (customs on an envelope, in Memphis?). They were saying that they had to send documentation to Israel for customs clearance.

My husband ordered an item that was sent by FedEx and needed a signature. FedEx posted that it would be delivered on March 15, 2018, after 2:00 pm. So I sat at home and waited for this package since my husband had to go to work. It did not come March 15th and later in the evening we were sent an email that stated that the package would be delivered on March 16, 2018, between 7:35 am and 12:55 pm. Here it is on Friday, March 16th, at 1:40 pm, and this package was not delivered. I called Customer Service and asked for a representative and after a lengthy hold was told that it would be delivered today by 5:30 pm. That means that my errands that needed to be done today will get put off until Monday because of the continued inaccurate date and time of delivery that FedEx gave us.

I've spent countless hours on the phone with Federal Express complaining about deliveries or sitting outside to get deliveries. I've tried home, work and finally my parents home. I thought it might have been due to a specific driver but quickly realized it was not. They consistently lie about "delivery attempted" and even logging it is a "business closed" when the delivery is made at the home. It doesn't do any good to speak with supervisors or leave specific instructions for the driver. You get the same story every time you call. It's all just lies. I now request my deliveries be made by either UPS or USPS. If I can't get that done, I order what I need from someone else. My time is just simply too important and I can't spend it waiting on unreliable delivery personnel or on the phone complaining when there is never a resolution to the problem.

Not only do they lose my package for days sometimes, they are constantly switching my delivery dates. Always after I wait all day for them to come, of course. They also have two or three trucks in the area and if I have two items I have to often wait for two separate trucks. They seem to have a disorganized way of doing things and are the most annoying of the three out of FedEx, UPS, and USPS. With UPS being the most reliable and the post office (which handles a higher volume of my packages) a close second. Because of their recent shenanigans, I now have a complete movie room with no screen (which they seem to have lost or misplaced for three days now, so far).

A package coming from the UK was to be delivered today by 1030 hours Pacific time. Called FedEx at 1300 hours today and asked about this package. Customer service said the package is still in Kentucky due to a weather delay. This is odd because the weather in Kentucky last night and again today is 64 degrees Fahrenheit and pleasant. This is the second time FedEx used this ** excuse with me.

I live outside the city and in it seems like the drivers don't want to have to work late to deliver my packages. My last package was to arrive on a Wed, no package, said was due to weather conditions, there was no rain or snow in my area. Next day they call and ask if they can come on Friday because he still had 30 stops to make (REALLY). Friday no delivery due to weather conditions (again no weather in my area). Finally received package on Saturday. Now again another package out on truck yesterday for delivery and no package due to weather conditions (it was raining) But a FedEx truck drove by my house to deliver to the neighbors. I pay for this service and they don't seem to care about the customers.

I absolutely HATE dealing with FedEx, multiple times we schedule pickups, they NEVER pick up when they say they will! Nor do we receive a call or email stating they won't be here till a later date and time. They stated they just don't do confirmation emails on pick up. We're trying to run a business here and FedEx is getting paid for their unprofessional business, so why is it so hard for them to do what they say they're going to do or let someone at my business know. Oh, but when we call, when they don't show up, schedule pick up is always scheduled the day I call, even though the lady on the phone when I did schedule it said it was scheduled for the next day, 2 days later they plan on showing up. If I didn't need to go through them I wouldn't.

I was waiting for my package for 3 days. First day okay I missed. I wasn’t home and they left a note. Second day left my Husband waiting for the package. No one show. I call and they say they did came 2 times. They didn’t leave a door tag. My Husband was here all day and no one show. This package is so important to me and I can’t pick up from their office because of work. This people sucks. So much stress with them???

I have a very expensive item that was supposed to be delivered on 3/13 and was on the truck and out for delivery at 9:34 am that day. FedEx never updated the status, I had to call and open a case just to find out where it was. Sara at customer service was very nice and followed up when she said she would. She let me know the package would be delivered today 3/14.

At the end of last year, I joined a mail service that uses FedEx Ground exclusively. There were two attempts made the first time they sent something to me. The third time, I was home all day teleworking. My security camera footage shows the driver coming to the door with the box AND a new door tag, which he left on the door. No attempt was made to ring the doorbell AT ALL. I called, filed a complaint and two gentlemen delivered the package the next day. This most recent incident, however, caused me to cancel my mail service with this company and draft a complaint to the FedEx's corporate office as well as posting my complaint here.

I ordered online in the past 2 weeks and both companies used FedEx as the shipping company. The first package came open and no one could explain to me why and how it was open. Everyone saw the package was open yet acted nonchalant. I was told it has been investigated and still no response. The second order I paid for express shipping and was traveling the day my computer was due to arrive. I had to reschedule my flight and FedEx is yet to answer why the package was late.

I live in the country and depend on deliveries for everything from electronics and clothing to food and wine. The players in this area are UPS and FedEx, so it is a giant step for me to say I will NEVER do business with any online company that uses FedEx for delivery service. This is the tenth time in as many months that our local FedEx guy has misdelivered a package of mine, and signed my name to signify that the package was delivered and signed for. This time it happens to be a camera that I ordered specifically for a trip. Last time it was a case of wine. He usually delivers my packages to someone down the road — and he often delivers THEIR packages to me. So I would guess he may be dyslexic and unable to correctly sequence the numbers in addresses on his route — not exactly a solid qualification for delivering packages.

The worst shipping company I have ever had to deal with. I took off from work to receive my package only to find out that they changed the delivery for the following day without notice. Unbelievable, I can't stop another day from work and there is no way possible I can go to a facility to pick up a 100lbs safe, ridiculous!! Angry as ** right now!