FedEx Reviews

Fed Ex is one of the most dependable companies there is. They work hard to deliver packages in a timely manner and it's rare that a package arrives damaged. The drivers are polite and courteous. I prefer to only use Fed Ex if possible!

Their delivery drivers are always on time and never had any issues with them. The delivery person makes sure I receive my package and my packages is never left visible on the porch for thieves to steal my package.

They deliver more on time than any other carrier I used. They treated my packages correctly like fragile electronics with the best care. Other carriers in the past have brought me broken items with big holes in the boxes.

I like to get my packages with Fedex, my deliveries are on time, I have never had to go to retrieve my packages from a pick up center like with other companies. And, I have always gotten my items intact, no damages during transit whatsoever.

Fed Ex needs to look at their inefficient routes. I can watch my items pass through distribution centers, going from the Southside of Wisconsin all the way to the northside of Wisconsin and then back. Typically takes 3 times longer for delivery than UPS.

We live in the mountains, with much snow at times, even so, not once has our packages been late. The drivers are always smiling, packages are always undamaged. We are 100% + satisfied with all that FedEx does for us. Until approx 2 years ago, our address up here wasn't know & FedEx was somewhat confused as to where packages were to be delivered. They sent someone to make sure our address was correct & our names. They never missed a package from then on. I wish that UPS would follow in their footsteps. We still don't receive packages from UPS as ordered. A BIG THANK YOU, TO FEDEX.

I like when companies use Fed Ex to ship items because they are reliable and can be tracked. The con is they do not follow drop off instructions and if it requires a signature they make it hard for family who live in the same household. Pick it up if you can't because of your schedule

Absolutely horrific service. This is the second time that on the day of delivery I get notification that not only will my package not be delivered on that day, but that actual delivery date is unavailable!!! At the moment, The FedEx app shows my package will deliver today, while the virtual assistant says it will deliver tomorrow. Save yourself the headaches and use UPS. Never had such issues with UPS.

My building doesn't allow deliveries to be left in the lobby, they must be taken to the addressee's apartment. There is a large notice at the building entrance noting this. UPS, AMAZON, USPS almost always follow the rules. FedEx usually doesn't: even though their delivery confirmation may state LEFT AT APARTMENT, packages are left in the lobby. One left there for me disappeared, it is not a very secure lobby. Perishable deliveries packed in ice in foam containers are left in the lobby, where they might remain for days.

When I had refrigerated meds delivery, they would leave the box w/o notice in an apt complex. Often it would not be delivered on time. Calling the office was no help & extremely poor customer interaction.

I set up my account with Fed Ex to have all packages delivered to my front door. The delivery driver ALWAYS ignores the instructions and leaves my packages by my garage door. Since I don't know when the packages are delivered, I have had packages stolen from my driveway. It is VERY frustrating!!!

What I like about FEDEX is the fact you can track a package from the minute it leaves until you sign for the package. They are very serious about their on time service. The drivers are always professional as well.

They always ring the doorbell with a welcome greeting and say have a good day or good evening with a smile. And if the package is heavy they assist me to bring it in. I haved lived at this address for 13 years and I have not had a bad experience with the company.

There has been a problem with my packages and some of the other tenants' packages in the apartment building I live in. Our packages are just being left in the entry of the building with no notification that they are there and where someone can just walk off with them.

I was very surprised to see my package would be delivered on a Sunday. Indeed it was. The driver even rang my bell to notify me that the package has arrived. I wished him a great day. And he replied, "Thank you." The only thing I saw was a small dent in the outer package. The inner package air bags on one side were deflated. The other side were still inflated.

FedEx would be an awesome if it incorporated back to basic customer service. Be on time, be courteous, extend the delivery schedule time so the drivers have realistic schedules.

Always knocks on the door after delivery. Places packages in front of our door as we live in an apartment building. Delivery is most always on time and comes when they say they will. I buy most things online as I'm disabled and FedEx is my first and only choice if I'm given one.

FedEx's downfalls are their user-unfriendly website and their customer service. It's a crap shoot when you call them for help if you will get a competent CSR or not. Generally, if I can tell within a few sentences if a CSR doesn't know what they are doing, I will hang up and call back to speak with a different one. Sometimes it takes two or three calls.

Fedex seems to have the most accurate/useful/informative package tracking, even when it's the service that goes through the U.S. postal system. My only complaint is that they seem to be more inclined to drop off a package without ruining the doorbell. It really helps me if they do, because I know to go outside and grab it (or if I'm at work, I get an alert from my app).

Slow to recover or compensate for missing parcels. I'm still waiting a month later and nothing has been resolved at present. Very dissappointing from the buyer's perspective. Ordinarily they are an amazing shipping option, and this was likely a 'one bad apple' scenario...

I have no negative comments to say about FedEx. They have delivered mail, parcels and on time and with no damage to my merchandise. They have been around a long time for a reason. Dependable and trustworthy company that I would recommends them to my friends and family.

I think FedEx is the best and most reliable shipping company on the planet. It keeps me updated while my parcel is coming/going (better than the others companies), which is very important to me. The only thing I'd like FedEx to do is raise the amount of insurance it offers - which is why I gave it a 4 rating on pricing. When I need more insurance, I'm forced to use USPS.

Only carrier I trust for shipping my valuable items! Fast service, excellent customer service, secure delivery and good hours of operation. I shipped a package to Bahamas at one time and came 3 days earlier than USPS despite same delivery date.

I have had nothing but great experiences with FedEx. Always on time if not early with our shipments and logistically it just doesn’t make sense for my small business to go through anyone else. FedEx provides a quality service from what I have seen.

FedEx has the quickest delivery time with packages arriving in the best shape compared to other shipping companies. Their price may be a little higher, but you are paying for better service. I always enjoy my clean Fedex shipments.

I’ve worked alongside of Fedex and other parcel companies. Vehicles appear quite a bit dated. Representative seemed satisfied with the job. Packages always appeared well handled little to no damage.

I ordered my dog's medicine through Chewy.com and expected in 3-5 business days, after 8 days I called FedEx and was told it's in transit, but I should contact the company, I did and they were sending me another bottle. Long story short, it 13 days for the first bottle and 19 days for the second. I complained and got nothing, no apology at all. Glad my dog wasn't dying. ☹

I needed to get a document to someone in no more than two days. They offered overnight delivery but that did not happen. It took four days for the document to arrive. Not sure that they are reliable for express documents.

FedEx does a really good job delivering packages. They ring the doorbell and always greet you with a smile and are always courteous and professional. The packages are in good shape. If they leave them and it is raining they put the package plastic bag.

As long as the shipping company can keep the list of irresponsible driver to a minimum there should be no problems. I have seen videos on Fed Ex and USPS and UPS who are not the best delivery people, the way they treat people's items and the damage they cause, plus it cost the company million a year in claims.

No matter what time of day the Fed Ex truck arrives at our house, I can always look forward to a convention knock on the door or a ring of the doorbell letting us know something is out there. If I should happen to see the delivery person I am always greeted pleasantly. Never have we ever been disappointed with torn up packages from fed ex either. I can’t say enough how friendly and helpful the delivery people are enough though.

FedEx is suppose to deliver parcels to our home but they continually deliver them to the base of our driveway which is not even visible from the house. If it is a small parcel they sometimes tie it to a tree branch. We have received all types of parcels at the bottom of our driveway in rain, snow & hot weather.

We have 2 doors into our home, both coming from the main driveway, the sidewalk splits 2 ways, one to the back (side) door and one to the front. The back entry does not have any protection from the weather and is easily seen from the driveway, there is no covering or awning to protect the packages that are also visible to a passerby. The front door has a large covered but open front porch, it is protected from the weather and packages are not easily visible, it is by far the best place to leave our deliveries. The only thing that is a bit more difficult is there are 2 steps up to that porch, maybe driver is too lazy to climb 2 steps.

I sent a package through FedEx Ground, one business day shipment on January 28th. After spending hours and hours on the phone with FedEx customer service which were NO help at all, my package was received by the recipient on February 4th. FedEx did not take responsibility and did not care. My document arrived late and it hurt me financially. Again, FedEx did not care at all. The worst customer service ever. They should not be in business.

We ship in average 350 packages a month -domestic and global. We decided to test how Fedex preforms vs USPS. We shipped 2 boxes. One was returned to us after 12 days. Reason “hold expire”. It was home delivery. Delivery was not attempted and kept in office. Fedex refuses to accept responsibility for the failure and refund shipping charges. Second package left fedex center after holding there for 3 days and is supposed to deliver after 6-7 days. Usps delivers in 3 days.

Had an expensive product shipped to me which the sender required Signature reciept for. FedEx went to the wrong side of my duplex twice while I was there and said just left a note saying they couldn't deliver because of Signature. I used the app, went to the store, called the reps, and they refused to tell me when the next delivery time was, couldn't schedule a time for me, couldn't leave the package at a fedex location for me to pickup and said the package would be sent back if I they tried to deliver again and couldn't get signature. So I cleared my schedule and waited at home the entire next day that the delivery was scheduled to be dropped off and they never showed up, just pushed it to the next day when I was unavailable. Absolute worthless customer service.

I had a very horrible experience with this company. I moved some personal things from the Midwest to Las Vegas, however, my experience with FedEx reveals that the company does not have the customer at the heart of its business. If they did or do, their staff would not behave the way they did. Day 1: Delivery guys left a door tag because I was not around (simple reason: I work full-time) and I spoke to the company I moved my personal stuff to contact FedEx to drop the items at the apartment office which has the same address as my apartment and about 30 seconds walk from my apartment.

Damaged my parcel, even it was packed very properly and had two big signs "FRAGILE"! Had to send it to the service center for warranty service, now have to pay 86 euros for replacing damaged parts by them.

I don’t know if this is a problem with our local contractor, but for the past couple years reliability with FedEx has gone downhill. Completely. Today is day 3 of delivery exceptions. And oddly enough, the weather is pretty great today, as are the roads. Horrible customer service as well. A half hour wasted there. Whenever possible, I choose companies to order from that do not use FedEx as the shipper. Sometimes, you just don’t have a choice..

On Wed Jan 22 I was sent a tracker by FEDEX informing me that my package would arrive Friday by 8PM. This fit into the 2 day shipping which I had paid for so I was OK. Friday Jan 24…NO PACKAGE. I checked the tracker and the delivery dated was moved back to Monday by 8PM. This I was not OK with, especially since their tracker indicated that my package was 45 min from my house. I offered to pick it up myself, to which I was informed that they would not relinquish the package while “in transit”. Maybe it was just a bad employee. I tried another two times. Once nicely. The second with the promise of a bad review. No cooperation. FEDEX politics dictate that employees have no common sense. I will give them credit though; they were very polite as they informed me they are useless. I pray my package arrives on Monday.

The worst delivery company EVER! Every time someone sends us a package through FedEx there's always issues. We've experienced lie after lie from drivers. We also have video of a driver throwing a package at our door. We've been told they "forgot" to physically put a package on the truck even after scanning it for delivery. Twice we got a notice that they attempted to deliver and no one was home, another lie since we are sitting here watching you sit in the road in front of our house and we can hear your music blaring!!! We have it all on camera and the customer support has absolutely no control over the situations and can't do much to help except contact the facility. It doesn't matter to them about the customers who are waiting for a package, the sender has already paid for the shipping so they made their money. To hell with the delivery process.

Been with their customer support for the past week and a half and it’s been an unbelievable lack of customer support. First phone call was an to update them which we come to find out on the second phone call, they claimed the call was never made and it dragged on. A few days later, I call to follow up and we find that they need additional information which we provided. Out of frustration, I called again and were told they're holding the package for unless fees are paid.

I ordered a set of tires on 1/13/2020 and unfortunately they were sent by FedEx, and FedEx lost them. How do you lose tires??? Then I got one tire from FedEx that was left in my driveway, thank God I was home when that was delivered. This was after I had put delivery instructions on their website. Then the Company shipped another 3 tires, unfortunately through FedEx again because they have a contract with them and cannot do anything until their contract runs out. So again, I provided delivery instructions and instead of FedEx reading the instructions as asked for, instead of putting them in the garage or at least at the side door to the garage in order to screen them from the road and avoid having them stolen, they put them on the Front Porch next to the door so everyone can see them, including the hoodlums in the neighborhood. I don't understand why they didn't leave a sign "Free Tires, take them."

The rudest customer support experience ever. I sent a car key to my husband in Wichita, KS to be delivered on 12/30/19 at 8:30 am. The package got lost on that day and FedEx calls him to say that. My husband had to come back so now he finds person to make a replacement. It costs him $230.So he gets it made by night or 12/30 and drive back home. FedEx delivers key to wichita next day 12/31. I receive claim has been declined letter today with stupidest reason. I call customer service and they give me number for revenue dept. The guy listens to my story and says, "We will reimburse your fees." And I ask, "What about my $230." He says, "No we don’t pay that" and says, "I am declining your request" and hang up. Like the worst of the worst customer service ever. Never doing business with them again. Can they be sued? If there was less than 1 Star I would have chosen that.

I had a package shipped to a family member. It was never received. I called FedEx and was told it was delivered. The driver never went to the house. The time and date the tracking said he was there someone was home. Now they are telling me my claim was not approved because it did not request a signature. The company to me is encouraging their driver to take what they want with this policy. The driver was never at the house therefore in my opinion, they saw what was inside and took it. I will never use FedEx again. And their customer service sucks big time.

I was publicly shamed and kicked out of the St Louis Park, MN FedEx store by the store manager Dylan. Picked up a package that I had held at the store because it required a signature. The package I received had my name but I was expecting a bigger box for a computer when instead I received a smaller soft package. Obviously something was wrong here. I leave the store and open the package up in my car. In the package I find a backpack, not a computer. Inspecting the package I see they stuck my name over another label of another customer and address. Looks like when they had my package rerouted for hold at the store FedEx stuck the new label on the package of someone else.

My package was supposed to arrive YESTERDAY, but since they keep sending it to Keasbey NJ (3 days in a row) they changed my delivery date from 1-17-20 to 1-23-20.. I called yesterday and was assured someone would get back to me and OF COURSE they lied again. I called again today and was told "They dont work on weekends".... SERIOUSLY?? Looks like they stole my package so I notified the sender to request a new package NOT TO BE DELIVERED BY THESE INCOMPETENT MORONS! Their JOB is delivering packages AND THEY CANT EVEN DO THAT! SMH...

Unable to get out of bed, I asked the driver to leave it by my apartment door, then I buzzed him in. He never stated he needed my signature and didn't leave it at my door. As I watched him out my window take the package back to the van I called FedEx. I explained I couldn't get out of bed and they stated too bad I'd have to go and pick it up. It was not my fault it wasn't delivered. It was a driver not communicating and Fedex states they will not come back. Twice now is as many months Fedex has done the same thing with very poor customer service. I've already contacted the company I ordered from, posted reveiws on 3 sites and and may contact the media if this is not sorted out.

I sent a little 1 lb box for overnight delivery on Dec 26, 2019 for deliver before 10am on Dec 27. The package was eventually delivered on Dec 30. There was no apology at all. Indeed, I never heard from FedEx until I called to complain. Then the company said it could give a refund on the COST OF THE DELIVERY SERVICE. So, FedEx refunded the entire cost of $63 which is the best that they can do. But, FedEx is a great disappointment since it no longer is the delivery company “when it absolutely, positively has to be there overnight”. It is now just an overpriced, unreliable delivery company. IMHO, it is better to use UPS which makes no pretense about delivery schedules!

FedEx delivery is horrible. They can never deliver packages when they are supposed to. The driver will come to the door with a door tag already filled out. The driver will never ring the bell because they are in too big of a rush. The customer service is horrendous as most of the reps can not be understood due to language barriers. I do not recommend this company.

Nothing to ever say good about the company. I have never dealt with such incompetent and lying people. Every department, all the way to corporate sucks... I mean sucks. I would buy a billboard to let the world know about them. I am furious over the things they have done. I wish the owner would call me so I could tell him he hired a bunch of ignorant people. All of them. I mean dumb, lying, does not know their head from a hole in the ground and everything possible bad about a business is something under worst business in the world. FEDEX and I am FEDUP with them.

Updated on 01/16/2020: After my fiasco with FedEx on 1/13 and 1/14, I am greeted with an email that says there was an "exception" to delivery on 1/14: "Customer not available or business closed." I understand they must put something in their box, but how did they know whether or not we were available? We were available and we are not a business and FedEx does not have a reputation for accuracy. So you know, I know the problem starts at the privacy gate to our house. FedEx will not allow their drivers to enter through a privacy gate, so how are they to know if I am home or not? FedEx lied.

BEWARE of FEDEX! It’s simple, fedex said they left a package in my front door, and of course the tracking number said it was delivered too, but IT WAS NOT DELIVERED, PERIOD!! I had proof also, but they told me I was lying and that my case wouldn’t be looked into any further! The only thing I got after this was a letter telling me the same thing I was told by a representative. I have never been treated like this by anyone, much less a company. This is the single worst experience I’ve ever had with a business, BEWARE! I didn’t want to give them one star, but I had to, unfortunately.

FedEx admitted to delivering a lift chair I ordered to the wrong address and then changed their story. I never received my order that was shipped from the seller. After their so called investigation my case was closed. Contacted CC to cancel payment. Would not recommend them. Especially during holidays. Very unprofessional.

FedEx seems to always be off on the estimated delivery schedule. Waiting on a package that the tracker said would be delivered by end on the day I expected. Then all of a sudden, poof, no info on package. No way to track it on tracking page. This seems to happen a lot with this company. From now on I will only request UPS delivery.

On Friday afternoon I scheduled a pick up with FedEx to send a document with a prepaid label for standard overnight. The attendant said it could only be scheduled for pick up on Saturday after 8 AM. So I confirmed all the information and she scheduled the pickup. Around 3 PM on Saturday, after waiting the most of the day, I was about to call them when a Fedex driver finally showed up. But he said he couldn't pick up the envelope, because he was from Fedex Ground and the label was for Fedex Express.

I had an irreplaceable package 'go missing' from a drop box and at no point in this has FedEx shown that they care. They closed out the claim investigation the same day it was opened, without doing anything. They never once contacted me, despite having phone numbers and email addresses. I just spoke with a customer service agent who told me a little check was sent out to me to comp for their incompetence, but again, they never called me to tell me that they've washed their hands of it and will do no more. Basically, if you use FedEx and something goes wrong, you'll be really disappointed on how they handle things. UPS or USPS.

I have a business and all products are delivered by FedEx. For the past 6 weeks not one of my orders has been delivered when expected, they keep changing the delivery day and then act like it was never supposed to be delivered on the original delivery date given. I have called with no acceptable resolution even though my delivery is less than 15 miles away they won’t deliver it and I can’t pick it up because it is evening. I have to shut my doors tomorrow because I don’t have the product I need to do business. Unreliable, poor customer service. Not sure what has happened because they use to be great. If given a choice use UPS.

One of worst experiences EVER!!!!! STILL waiting for replacement cards sent to me from financial institutions. Waited ALL DAY for delivery driver to arrive, then he left without so much as attempting to knock on my door. Unacceptable! Because driver refused to deliver 5 packages yesterday sent from financial institutions (when I had 5 OTHER PACKAGES from OTHER delivery services deliver on same day without a problem), then to leave ridiculously vague message indicating "delivery not suitable", giving not enough detail to determine how the circumstances might be changed to allow for subsequent successful delivery, it wasted 5+ hours of my time to track down. That was on 1-8-20 when the packages all SHOULD have been delivered.

I am wishing my package was being delivered by UPS! I just watched a UPS truck drive to my neighbor's house! Instead I have been watching the tracking on the package say, "Delivery exception- Local weather delay-Delivery not attempted." We has snow two days ago and the roads were plowed that evening. No weather yesterday or today, yet the driver stopped trying to attempt delivery at 3:18pm. Seems the driver just wanted to go home early. I called customer support only to be told this was a "Smart Package," and she could not even attach a note to the package. UPS has met me when I missed a delivery!

Updated on 01/09/2020: After three calls to FedEx today my package was finally delivered. However they also delivered someone else's package to me. I have called them twice to come and pick it up. I still have it. Then I find out I had another package delivered to my front door yesterday. Not sure who's front door it was but it was not mine. I have called and file a claim for it. Yes more phone calls to Fedex just the way I want to spend my day. I realize FedEx uses contractors. Fedex needs to find another contractor to deal with or figure this out before any more damaged is done to your business due to poor/horrible service. All I want is or get the items I order online in a timely manner. Should not be this hard.

Updated on 01/16/2020: A FedEx driver cause damage to my property, Everyone I spoke with gave me the run around, and flat out lied to me. They all say it will be taken care of and then the next they say we will pass you along to "another person" until you just realize they will not take care of nothing. I am so upset. Don't trust anything they say and keep them off your property.

Just received an e-mail from FedEx that shipping charges for a package I sent in December would be re-rated from ~$68 to ~$207. While I can totally accept that quoting is an imperfect science, it strikes me that this is an unconscionable practice and certainly absurd. Initially, their customer service rep stated: "that the quote is just an estimate and we reserve the right to adjust." After I explained the fact that it is both acceptable practice and a reasonable expectation that adjustments might and could occur, their quoting engine is required to at least be in the ballpark, versus 300+% off of the target to be a valid business practice. She escalated it up the chain, re-quoted based on the current rate table and ... Behold ~$79 popped up.

Fed Ex does NOT deliver to PO Boxes. In the event you (post office box recipient) purchase from a merchant who UNFORTUNATELY utilizes Fed Ex, they will CREATE a random addy to dump your parcel. Good luck with recovery....FED EX IS BEST TO BE AVOIDED AT ALL COST!

These stupid ignorant losers are the biggest idiots to exist. First they say something in northern Indiana is going to be in the middle of Kansas in 24 hours. I didn't know that trucks flew packages in for delivery. A CDL driver can only drive 10 hours and only work 15 in a total of 24 hour period. So I knew that was BS. Then they it would take 3 days to get to I:L , so they're sitting on their ** doing nothing. The package is still sitting two days away. Stupid morons. Why have a tracking system that doesn't work or for that matter why pay a bunch of lazy losers to do something I could have done in 48 hours. Never again you two-bit total ignorant morons.

I was expecting a package. Door bell rang. It took me 30 seconds to get to the door by the time I opened the driver was gone with the wind. A sticker was placed on door explaining delivery will be 2 days later.. I had to place a hold at a FEDEX facility. What is the convenience? None! Use UPS. Stay away from FEDEX.

I had requested for the pick up of my luggage since I was moving to different state. I had everything ready for them to pick my luggage and I was at home for them. Nobody came to pick up my luggage and when I called the customer service they told me that driver has come but my shipment was not ready. I have proof that my shipment was ready and when I asked for the proof they did not have it. Told me that I can drop my luggage off. IF I COULD DO THAT WHY WOULD I REQUEST FOR THE PICKUP. THEY BUNCH OFF LIARS.

I ** hate FedEx. Use UPS everyone. They are so slow and delayed on packages. My package is 40 min away from my house and they said they would deliver it 4 days from now. I’m pretty angry I ordered faster shipping and it’s been 2 weeks. I’m never gonna be using fedex again.

FedEx delivered a package of Christmas presents to the wrong address. The address they delivered to was a business that accepts hundreds of packages a day, so they unwittingly signed for the package. After contacting FedEx about the mis-delivery they refuse to take responsibility since the package was signed for. Disgusting service, I hope to never interact with this business again.

I went on the live chat to ask a question and I asked the virtual assistant to connect me with a live agent, Valerie. I filled out all my information.. 3 times before finally getting someone that just left right after I asked the question. So I try again... now I'm in queue at 89. I wait. FINALLY an agent, Josephine ** arrives. First I ask her to please stay with me as I just waited all this time and the last agent just left as soon as I asked a question. They never reply. So I go ahead with my question. 10 minutes go by before I ask if they are still there.. over 5 more minutes and finally they say, "Hi how can I help you?" ....

On 1/2/20 I was to receive a package that needed to be signed for, I was supposed to work that day and no one else would be around so I took the day off work. I stayed in apartment all day and left my phone number by security entrance. Never received a phone call, upon checking my email received one from Fed Ex stating package could not be delivered as no one was home. I contacted customer service was told driver could not turn around and either I could come pick up at office after 8pm or they could attempt delivery tomorrow. First one not feasible as it's 160 miles round trip and second one want work as I'm back to work tomorrow. I only have this problem with Fed Ex. Never with UPS.

I contacted customer support and they told me that I waited too long to let them know and now I would need to contact the seller and have them file a claim. Wow worst service ever. The last scan shows it on a FEDEX truck but now it's my problem.

If there was a worse rating than one star, that's what I would give FedEx. I was charged $73.12 for overnight delivery. The next day it's tracking site said it would take four days to deliver my package. When I contact FedEx by phone, the service representative gave a runaround excuse that it was due to bad weather, but there was no bad weather at either the shipping point nor the destination. When I asked for a refund, I was given another runaround about FedEx's internal procedures that prevented them from processing any timely refund, and the onus was thrown back on me to follow up. This was after I'd been told during my initial phone call that they the matter priority had been given priority, and someone would get back to me. They never did (Some priority). Save yourself a lot of aggravation, and use the USPS for your package shipping. It may not be the fastest, but at least it is customer-focused and responsive.

This was my first time shipping internationally. I assumed that, as big of an organization as FedEx is and considering how long they have been in the business, they should really know what they're doing. I went to my local FedEx Shipping Center to perform the shipment. The lady at the front desk was mostly nice but seemed to not be very consumer-friendly. I told her that this was my first time shipping internationally and was led to believe that she was telling me everything that I should know. She never notified me how detailed the description of the shipment is supposed to be and how it could severely negatively impact how easily it flows through customs if it is inaccurate to even a slight degree. She hardly told me anything about the international shipping process even when I asked about how different it might be from local shipping. She didn't even seem to care to notify me of all of the ins and outs of international shipping.

Last Three Packages Late. Gone are the days for the slogan “when it absolutely, positively needs to be there overnight”. Fedex can't even get packages to you on time after a week now. My latest arrived at one Center in CT on Friday, and won't be delivered until this Thursday given New Year's Day. Four Days from Kentucky to CT, then Four more Days within CT. Ridiculous, I would never ship with them if it was my choice.

One star is the lowest. Otherwise, I’d give 0 stars if I could. Don’t know what workers the people with good reviews have, but I’ve never had a good experience with Fedex and I’ve lived in 5 different cities in 3 different states so far. I’ve literally sat facing my front door and WATCHED as a fedex delivery driver walk up to my front door (no package in hand), slap a “sorry we missed you” note on my screen door, and attempt to turn around and walk off before I opened the door and confronted him. Yes, they’re THAT terrible.

Ordered a part for a machine I use in my business. FedEx notifies me that it has been delivered but it has not. I was home all day, as well. I try to get them to find out where it was actually delivered and four days later, they have still not talked to the driver. Now, the company I bought the part from will be closed until the first of the year. Because of FedEx, I will go at least six days after it was supposedly delivered before they even find out where it was left. I talked to someone every day and they kept telling me they would get back with me later that day, but no one did. That is why I kept calling back. Crappy procedure is costing me money now. I have never had a problem before with multiple deliveries from Amazon Prime, UPS, and even a couple from fedex. Now, fedex will not fix the problem in a reasonable time.

At the time of writing this review, my package has been in FedEx system for 11 days. After 62 minutes of waiting on a live person in an attempt to get a delivery date, I was rudely told it will be there when the email said it would be. Problem is I have received numerous emails stating different days. The tracking number keeps changing locations that are all in state. 5 days in state! I will never recommend FedEx. There are far better options including the old fashioned but still reliable USPS.

My how FedEx has fallen. Once the premiere delivery service is now basically like ordering delivery from the third world. Delivery delays with no explanation, customer service agents whose English is so poor it’s an additional 30 minutes phone time trying to get them to understand or even listen. The local agent isn’t any better. After a package getting lost for three days, the local supervisor said A; well it’s the world we live in, things happen, after I told him that answer was unacceptable and going back and forth over what second day air means he finally says what’s in your package you’re acting like it’s important. At which point he gets a string of obscenities from me.

I had send a gift to a friend in India in mid December 2019 which was as stated by FedEx to be delivered to the recipient on 17th of December. The fedex office had no clue of the required documents to be attached and accepted the parcel from Dubai. There was no follow up or information passed on the sender regarding the indefinite delay of delivery. Now after a week and a half and many complaint calls, the parcel has been returned back fully damaged. The entire package was hand torn and examined in a shockingly unprofessional way. When asked for a refund, the management of fedex refuses to do so stating they regret the 'inconvenience caused'. Strange if the service industry washes their hands this way. The entire loss is expected to be brushed under the couch with a simple apology pre rehearsed statement.

My wife moved from US to India last month. She took the help of Parcel Monkey Ltd (International parcel delivery services) in US to ship our household items from USA, North Carolina to India, Bangalore. Before making the payment ($1,000) Parcel Monkey team did confirm that they will take FedEx team help to move the items when it reaches Bangalore and FedEx will get our package delivered to the home address as mentioned in the Application form. But we were in complete surprise and literally got cheated when we received call from FedEx office which is in Bangalore Airport Air India Sats office and asked us to pay Rs 8,600 to FedEx for having our package in their warehouse even though we had paid $ 1,000 (around 71k INR) for the entire service. Since we had no choice we went ahead and paid FedEx, later they asked us to pay another 3k INR to the Customs and the Warehouse team to clear the Items.

Every time we order something and we are notified that it was shipped FedEx, we joke and say we hope to have it within a month. A package I am currently tracking left Ohio, which the location is about 3 hours away from me in Indiana. It was supposed to arrive 12/27 and instead, never made it and is now in Wisconsin and the expected delivery date is 1/3. One week later! Last time we drove an hour to pick up a mattress that they had at their warehouse for days and wouldn’t deliver on the weekend after I had stayed home the day it was supposed to be delivered so I could accept the package. They treated us like crap and like it was our fault! I’m done with FedEx, UPS ALL THE WAY!!!

Ordered a Christmas present from Dick's, it was shipped from Syracuse to Albany. The delivery was supposed to be on Tuesday, was eventually delivered on a Friday. From what the tracking showed, it sat in Syracuse for an extra day, then upon reaching the Albany area, was loaded on the truck for delivery Thursday at 5am, rode around on the truck all day and returned to the facility at 3pm. It finally showed up on Friday, with a couple other packages, one of which wasn't even on the drivers manifest! If he hadn't been near the end of the route, he wouldn't have even noticed the extra package was on the truck, and it would have rode back on the truck again.

I paid $170 to overnight a package to VA. The package did not arrive on time. My mother used to work in management there so I know this company. The quality of service has dropped recently. One: I could not understand the phone operators on there customer service line. The accents were too thick. Two: They wouldn't hold the package until the customer came back. He was leaving on vacation. Three: We had to figure out how to put a hold on the package. Four: I have to contact them again later to try to get a refund for the overnight charges. Five: They asked me for ebay's account number? What on earth? Why would a multinational corporation give their third party seller's their account number? Bottom line: No more overnight shipments for me. They cannot be depended on.

I ordered from a (large) online retailer. In hopes of receiving something before Christmas, I placed an order with (allegedly) free deliver --based on the promise of December 19th delivery. First indication of problems: overnight message --delivery delayed until December 20th. Later in the day, December 19th, I receive a notice that delivery was attempted but no one home. December 20th, I wait all day (until 3:00 PM), not even getting a shower --but no one come. I have to leave for my Christmas duties. 10 minutes later, they allegedly attempted delivery... I spent most of the day trying to get my login to FedEx working. Password reset, etc. Never did get the email for the reset. I left for Christmas affairs. FedEx schedules delivery for December 26. FedEx is a no-show. No explanation. They reschedule for December 27th.

I ordered a product from Walmart & it was to be delivered by 12-20-19. With the tracking number, it was rescheduled to be delivered on 12-21-19. No problem, still will make it before Christmas. After the package arrived in Tracy CA, it never moved again. It was to be delivered to Stockton CA, not even a hour away. The tracking number showed it to be "Pending." I called FedEx every day, asking when the package would be delivered. Every time I was told it would be by the end of the day, or tomorrow, by the end of the day, tomorrow. It didn't arrive by Christmas, and still shows to be "Pending."

Ordered a customized canvas off of Amazon. Delivered today at 12:35pm Las Vegas NV... Box was damaged AND THE ITEM WAS COMPLETELY DESTROYED. How terrible is it that this will no longer be a present because someone was in a hurry.

Worse delivery company. We need to sign a petition to close Fedex company. They have the worse service and delivery. I’m still waiting on my package to come. It’s been in the same Fedex facility for a whole week and they are too lazy to drop it off. Sending me emails every day that they will deliver by 6pm and they never show up with my package that I paid thousands of dollars for. We need to get Fedex out of business and do service with reliable companies like UPS, Amazon and USPS.

I am very very upset with FedEx, my family sent a package of steaks and seafood from the Omaha steak company that was supposed to arrive on 12/23/19. When I tracked my package it was unable to be delivered because the mailbox number was listed instead of my unit number. I contacted FedEx and was informed that my package was sure to be delivered by the end of the following day on 12/24/19. 6pm rolls around on the 24th and still no package so I call and talk to a lady named Lisa. She was unable to even tell me where my package was located but assured me that it would still be delivered that they were just having a "scanner issue"... she could not even tell me what city or town that the delivery truck was in....

Two weeks ago, I received 4 packages by FedEx of stereo equipment. One of the pieces was failing, so I contacted the company and got a waybill for FedEx to pick it up and send it back. Once it was picked up, the company sent me a replacement (Colorado to New Jersey). When the replacement arrived at my building the next week (a high rise doorman building), the driver looked at it and thought that it was the package he had picked up the week before, didn’t bring it into the apartment building, informing the doorman that he was as rejecting the shipment. I received a text that the shipment was rejected, and called the customer service number, and they said that it was an errant scan, and it should still arrive today.

I was expecting a part for my truck to be delivered so I could go away for the Christmas holiday and see family three states away. The part has been at their terminal 20 minutes from here for nearly a week. They tell me I cannot pick it up, and I have to wait for it to be delivered. It just sits at their terminal day after day. Here it is December 24th. And yes it’s not been delivered. I called customer service, they promised to call Back in 30 minutes. Yes you guessed it, no call. At 5 am December 26th I am heading to the terminal with four of my heavy trucks. Until I get my package, I will park and block their entrance if necessary. I am done with this ** company. They ruined my holiday, I hope they enjoy as I am calling the press in to watch the show I will put on. My workers will definitely enjoy this.

I made a purchase online on December 12th for my son's Christmas gift. I had a 'guaranteed' delivery date of December 17th. On December 20th I had no gift and no update since the 16th, at a location which is the next state over and about 3 to 4 hours from my home. I went to the FedEx site and had a live chat and gave all the information which they asked for. Now, it is December 24, and there is still no package, no new information, and still no movement since the 16th at that same location. So, word of warning, if you want or need a package delivered on time, DO NOT use this company.

I ordered a gift for my dad and it included alcohol. Due to this, the package needed someone to sign for the package when the delivery was made. Knowing this, I waited at my house and didn't go anywhere so that I wouldn't miss the delivery. My window faces the front door, so I kept that open as to not miss the delivery as well. While sitting in my chair, I got a message notification that a delivery attempt was made and there was no answer, therefore the delivery would not occur until after Christmas. This was a complete and total lie! How can they say a delivery was attempted when nobody came to my house? I was waiting there the whole time on purpose.

The worst shipping company on the planet. Don’t buy it if FedEx has to ship it. Not worth the aggravation. Their customer service at FedEx is worse than their shipping. Didn’t think that was possible but it is!!

I have a very important package that I’m supposed to receive...It was supposed to arrive on December 20th. It never arrived! New date is today December 23d 10am changed to 10:30. Now it’s 11:15 still no package! I called FedEx spoke to a gentleman that mumbled I could barely understand him! Never before have I experienced such incompetency... DON'T they use GPS?!! Don’t expect anything on time from FedEx.

FedEx sucks! They are currently holding 2 things that I ordered for Christmas gifts hostage. My packages have been sitting at a FedEx facility an hour from my home for 10 days now. I'm so frustrated. I now have an Autistic stepchild who will not be getting the 1 gift he asked for for Christmas under the tree.

Shipped a ceramic item that was in a sturdy box, styro and bubble wrapped with heavy paper cushion also... Item was damaged. I bought insurance and they DENIED the claim even thought this was packaged perfectly. RIPPED OFF. I have been in business since 2002. I will NEVER use them again. Liars and rip off...

My son took a package on 12/14/19. Never moved..but got lost in warehouse..and told him nothing they can do about it. Wonder if the employees help themselves to packages??? How do you lose a package that never left warehouse and tell customer, "Oh well. Sorry." NEVER will trust this company. Horrible customer service..horrible experience. They don't deserve any stars..this happen at Nevell rd in Pittsburgh. Ignorant people..

EVERY single package I ordered this season that has shipped FedEx has been disappointing to say the least. EVERY single FedEx package has had an issue and not arrived on time! UPS no problems, USPS, no problems, Amazon no problems. FedEx horrible. Please companies stop using FedEx until they can get it together.

Package was supposed to arrive 12/21. Arrived in Buffalo that day, then was delayed multiple times with an estimated delivery date of 12/24 due to "weather phenomenon" that doesn't exist. Customer service had no other information on why, just claimed the weather phenomenon was scanned accidentally (unlikely). Travels multiple states in a day but takes 3 days to go 40 miles. Unbelievable. Anything I've had delivered from other companies has never been more than a day late, which I would understand. There is no accountability here.

6 days of lies. Supposed to deliver on the 16th, claim they attempted to deliver 3 times in 4 days. The problem is my wife was home all the while. Upon confronting service for the log I was told the driver logged into 16 packages as the same time and ignored my delivery. They are paid on what they deliver so if you are rural good luck in getting that package. Seekonk is 30 minutes away and I could have walked there if they would have allowed me to pick up. I purchased a replacement from Best Buy this morning as they claimed again to attempt to deliver at 6:15 this morning only I was also home and no truck came by... Do not trust FedEx as they provide lies.

Ordered computer from Walmart online, ground shipping, FedEx driver delivered to wrong address. Person signed for it I don't know. Was a christmas present for grandson. People are so selfish. Asking for refund. Never order online again.

I had a gift ordered through Wayfair being delivered by FedEx. Not only was my gift never delivered they sent it back to Wayfair. I made numerous calls to FedEx for a week and they continued to lie and state they would deliver it that day. Anyone in the Jacksonville area please do not use FedEx service if you really want your package delivered on time or even just delivered.

I've had terrible service. Lost first package. Had another sent. Delivery exception for bad barcode?? Took almost 2 weeks to get this replacement package after they lost the first one. Had a second package coming from them. Was supposed to be here on Tues.. Nope. Didn't arrive. Guess what? Same old excuse as first package delivery exception for bad bar code. This must be BS excuse because they never can deliver on time! Supposed to be here Thur.. Nope. Now no delivery date! FedEx you better get it together. I can't chose who delivers my purchases but I can when I ship out my own items.. And I definitely won't be using Fed Ex. UPS is never late!

I purchased seat covers for my car from Amazon on 12/7/19. It is 12/22 And they still have not arrived! FedEx keeps moving the delivery date. I would not be so angry but the seat covers were sent from Breinigsville, PA and going to Oil City, PA which is only 4 1/2 hours away! Good job FedEx!!!!

This month we have had a horrible time with FedEx. We have a dog that has special dietary needs. He's on a prescription food and the only place that reliably has it in stock is an online pet supply distributor... who uses FedEx for shipping. Last year in December, we ordered his supplies and they arrived 4 days late. I understand it's their busy season, but at least their tracking was on point and luckily we ordered early enough to account for a possible delay. This year on the other hand is a different story. We placed our order a week early, in anticipation of the delay. The warehouse the distributor shipped from is 3 hours away. It is currently sitting in a FedEx Distribution Center 30 minutes away. Here is the current timeline of this shipment:

What everyone is saying is true, I heard the same dance as everyone, since this has happen many time in the past, I tell them to leave it on the porch, when I order, then call FedEx to tell them to leave it on the porch then I call back the next day to ask if they are to leave on porch they say yes they will leave on porch, guess what, they try to deliver but could not, whatever that means, I guess I forgot to put my drawbridge down over my moat, so they could get to my porch which is 32 feet from the street. Never never never never would I use FedEx, I would pay FEW DOLLARS more money and have UPS DO THE JOB RIGHT.

I ordered a part for a machine from the UK, across the ocean, on Wednesday. The part was on a delivery truck in PA by Thursday. I paid for expedited shipping. I Called twice on Friday at 5 and 8PM. The first time I was told "in-climate weather" delayed delivery that day. I drove by their facility twice that day under a blue sky. The second time I was told they experienced some kind of logistics problem. Aren't they supposed to deal with moving many things all over the place every day? This company is not dependable nor honest. What would it have been like if I wasn't losing money on a downed machine and I would have chosen the slow delivery? Months? Maybe it will arrive Monday? Maybe I'll have to request a return and buy from someone who will use UPS? I could probably get a part through them and install it before FEDEX delivers this one.

I ordered a product on December 10 which was immediately shipped to FedEx having arrived there December 11. I initially was given a pending delivery date of December 19, however am now getting a message saying it is an unknown delivery date. This was for a Christmas gift, with it being celebrated December 22. I now won't have the gift to give. I don't blame the shipper but entirely blame FedEx. I'd like to see this company put their wares on Amazon so you can obtain a guaranteed delivery...and have them follow through! I'm with other reviewers... I won't be purchasing goods from companies who use FedEx to ship.

I have PTSD from dealing with FedEx. They are the most incompetent and illogical service I have ever dealt with. I live in a secured building. I have explicit instructions on my FedEx profile to leave packages at the office. This is beyond their ability. Every time I have a package from FedEx, I have to spend every day multiple days on the phone with customer service. This has happened more times than I can even count. When I talk to customer service, I tell them right off to look at all the times I have had to call them. I have been given conflicting information, lied to, and brushed off. Anything to get me off the phone. Yesterday, after 3 failed 'attempts,' I explained to them exactly where the office was, giving ridiculous details, because you can see it from the parking lot.

Where do I begin? Every delivery of packages that are sent to me via FedEx are an exercise in frustration. I have had FedEx drivers claim that my address is invalid, or that I was not home to receive the package, or that the package was not deliverable, or any myriad of excuses. This last delivery (I do not have it yet) was supposed to be delivered yesterday. It was not. The reason stated was "We made a delivery attempt: 12/19/2019 08:12 PM. Delivery will be attempted again on the next business day". That's funny, I was home at 8:12 p.m. and nobody drove their truck onto my street and driveway. Note that their email stated the package would be delivered the next day. Guess what? No delivery again and now the latest from their tracking site states "No scheduled delivery date available at this time. Scheduled delivery: Pending."

For an entire week tracking stated that I would receive a shipment on Friday. I took Friday off, waited all day. During the last 15 minutes of the day tracking was changed to pending. The only way I could contact Fedex was through "chat". The representative told me the package would be delivered the next THURSDAY due to weather. This is almost a week later. I told him that Fedex had to know this before the last 15 minutes of the promised delivery day. I asked how Fedex was going to compensate me since I took an entire day off of work. He said, "We are not going to compensate you at all." I stated that this was horrible service recovery. He hung up on me. I will never use Fedex again. It's no wonder their company stock price has been crashing.

Package was shipped from 100 miles away. Original scheduled delivery was 3 days ago. Each day, delivery was canceled and slipped to the next day. Today, they were out for delivery and couldn't find the address. Someone needs to put FedEx ground out of their misery.

Updated on: 12/24/2019: Ok so I had one package lost which I posted a couple days ago about. A new one was sent and believe it or not it showed up! The driver dropped it at the door, knocked and was gone. Now the original package is now showing as delivered! Not sure where it was delivered to but it was not at my house. Hope whoever got it has a cat because it contains cat liter, bowls and a Scratching post.

My 3 year old grandson's primary Christmas gift has been riding around on a FedEx truck for 5 days now. I have been promised a delivery on each day by 8 pm. Still the package hasn't arrived. FedEx has not been helpful to me at all.

I ordered an item that was set to be delivered to my house yesterday. I was given a large window from early AM until 8:00PM to expect the arrival of my package which needed signed for. Having someone at home all morning then taking half of a day off from work so that the other person waiting could leave I knew would be the best way not to miss my delivery. This was at noon. Just after 4PM, I happened to step outside my front door to find one package delivered from FedEx and a sticky note on my door (Door Tag) claiming that they attempted to deliver my expensive package but no one was home. No text, email, no knock at my door and my doorbell never rang. In fact, I spent the afternoon sitting just on the opposite side of that same door in my living room.

After escalating a call to a supervisor to try and resolve a delivery issue - as a result of the package tracking and alert system not working - I found myself on the phone with someone working in the 'Customer Advocate Team: Escalation Department'. In short, she was offensive: I asked her to stop saying something as I found it offensive, belittling and treating me as a sub-human, at which point she just said it again! I then asked how to speak to her supervisor, apparently she doesn't have one as she deals with complaints as high as 'Vice-President'. If I wanted to complain then I should hang up and call back and speak to someone else in the call center located in Bristol Tennessee.

FedEx has to be the worst service ever. This past summer I ordered an awning offline and it was shipped FedEx. They list that it was delivered to my house and it was not. So when I called and 4 messages later when they finally called back they said it was left by my garage at my house on the corner, which I do not live on a corner. When I informed them of this they apologized and said I need to contact the shipper of the product and that was it. So the shipper of the product made good and made me a new one at their expense and sent it to me UPS which showed up at my house in the correct amount of time.

I ordered several valuable products and FedEx was supposed to be 2 day shipping them. It’s been over 10 days and I haven’t received the items. I just keep getting delivery exception alerts. I’ve called customer service over 10 times and keep getting a scripted response. They said there’s been an error and they don’t know exactly when I’ll receive my packages. For the last two weeks I get notifications saying that they’ll be delivered and then delivery exceptions. No one at the company can give me a definitive response, and this is totally unacceptable. Don’t use FedEx, there’s a reason Amazon wouldn’t approve of their service.

I now understand why so many rate FedEx poorly. I got a notice of delivery - right down to the specific time, 12:19, and location, front porch. No package was delivered. And, I have 2 camera pointed at our entrance. I can say with certainty that no FedEx driver every approached our home that day. I called FedEx and was told that during the busy season the drivers sometimes "pre-scan" the delivery - whatever that means. So, when I received an email stating that the package was delivered on a specific date at a specific time and location, someone had to know that they were sending me information that was, at best, a guess. I think this package was a gift. So now, because of their shoddy and deceptive delivery practices, I'm suffering the embarrassment or possible business ramifications of not knowing who to thank.

I bought a dresser from Target for my mother about two weeks ago. The first time FEDEX attempted to drop off the package they left a tag since my mother was not home. At the third attempt I spoke to a FEDEX customer service rep and he told me that they would try to deliver the dresser again and he gave me the time frame of 4-7pm. My mother had to change her schedule to accommodate FEDEX and got home by 3:30pm. When my mother got home, she saw that the item was not there. She proceeded to go up to her apartment and around 4:30pm she checked again and there was a tag saying they missed her -- mind you she was already home. They never even rang the bell.

My package was GUARANTEED to be here by Dec 18, tracking said it sat at the same facility 4 hours away from me for days, now tracking says Dec 23!!!! It shows my package is now 2 hours away from me, so why is it gonna take another 5 days? It's already late, and sat for days at a FedEx facility. Ridiculous!!!!

FedEX doesn't care about their client. We had a bottle of wine coming for a gift for Christmas and the party was on Thursday. We got a text from FedEx saying it would be here Wednesday between 8 am and 830 PM and that someone had to be home over 21. We stayed home all day and at 630 still no package. It was my 8 year old's Christmas play and my wife stayed home because we had to have the bottle for Thursday. They never showed. Called customer service and they said it will be here Thursday! I said, "Can you text me an hour ahead so I don't have to take another whole day off work." They said they could text when it leaves the facility. I said will that give me a window. They said yeah, between the time of the text and 630!! Great another day off work. WOULD HAVE BEEN NICE HAD THEY NOT TOLD ME TO STAY HOME TODAY!!! USE UPS OR USPS.. FEDEX SUCKS.

Giving Fed Ex one star is being very generous. They gave lost 4 of my orders over the past 3 weeks. Tracking information bounces between “out for delivery” and “delivery date pending” for the same order, within a two hour span. Expanded travel history shows my orders sitting in a warehouse 45 minutes away for over 10 days. When I contact the company I’ve ordered from, I’m informed that they’ve been told by Fed Ex that my order has been lost in transit. This is totally unacceptable. Do your job. Fed Ex or get out of the game.

I ordered a product for Christmas on Nov 30th. It was labelled by the company on Dec 5th. It was not picked up until Dec10th. The original delivery date was supposed to Dec12th. I called on the 13th and told the date was changed to Dec 17th. On Dec 18th, I called and told it would be Dec 20th. Now I am supposed to be leaving for out of town on the 20th, but now I have to delay my departure or who knows when I will get my package which is supposed to be a Christmas gift. I call customer service, wait on hold for 25min and the guy says there is nothing he can do and cannot transfer me to anyone during peak season. If I could give 0 stars I would.

FedEx can't deliver on time. My package was GUARANTEED to be delivered on Monday and now it's Wed and I still don't have it! Definitely won't order or make a purchase from anyone that ships through them!

I tend to order most home supplies and FedEx delivers. They are the gold standard compared to others. I have never had a late delivery or a damaged one. This is my go to for deliveries. Always reliable.

My package has been delayed for a week. The first rep said she would have it go out first thing in the morning. The second rep apologized and hung up. The second rep said I couldn't speak to a manager until next month. I'm disgusted by the responses, delays and lack of concern. If I have any control over shipping I will never choose Fedex again.

International shipment with promised delivery on Monday. Charge $220. Unable to deliver. Charged additional $325 to return to sender. Company policy advertised as refund if package late. I have been requesting the refund for over 2 months and have been refused on multiple times. Poor communication between departments. The domestic and international sides do not communicate and blame each other for the problem. Additionally, the refund department is separate from the lost package department creating another barrier to prevent refunds from being issued.

So I bought a $2,500 iMac from a great shop in NY. Their warehouse is about 40 miles away from my home and they sent my package out the morning after I purchased it. Using FedEx (groan). FedEx tracking said package would be delivered Dec 4 by end of day. Signature Required. About 11:30 pm that night I check and tracking says package would be delivered Dec 5 by end of day. Signature Required. Rinse and repeat this again and again. I call FedEx customer service every day, and every day they express their apologies and assure me it will be there next day. The next day comes and goes and still no package. And did I mention it’s signature required?

I have never had to call a delivery service to complain as much as I have with FedEx. Yes I know it’s the holiday season and things are busy but I rely on my presents getting delivered on or near or the expected date. Currently I have been waiting 2 weeks for my son's Christmas present and it’s been 6 days since the expected delivery date and it’s been sitting in the same warehouse for the last 4 days! I called and complained with no solution of course. Every time I order with any other USPS, UPS, and so on it ALWAYS comes on time or near. Yes it’s a busy season I know that but hire more people (season work) or do your damn job. Seriously.

I shipped a package with FedEx on 9/25 to a foreign nation. Postage was paid in full and label printed and affixed to package. The package became deliverable due to taxes and dues from the country going to, but FedEx made no effort to calculate this for the label. They marked the package as deliverable because of this. Instead of returning the package to myself the sender they have now taken it as a "security" issue.

I ordered a 45" x45" dining table, weighing about 100 lbs. The first table arrived about 7 days after the order was placed, no problem with the timing, but the condition it arrived in was terrible. The box was so damaged and we anticipated the table would also be damaged, and we were right so we sent it back. WE reordered the same table and again it arrived even more damaged. In tracking the delivery from New Hampshire to Florida it is transferred (handled by humans) about 5 times. Obviously FedEx can get you the package on time, but the condition is another story. I wish I could post photos, it would have readers shaking their heads and laughing at the same time! I am waiting to hear back from the Complaint Department - I am not optimistic....

I ordered my Christmas stuff on 12/01/2019 and it expected to be delivered on 12/13. I got a notice that my package has arrived at the Jacksonville station and will be delivered to my house by the end of the day on 12/13/2019. The end of the day came and no package so I called Fed Ex customer service and they said I should get the next business day which is 12/14/19. That day come still no package. Called again. They stated the same thing. So fast forward to 12/8/19 they escalated my package and they say they are behind and that my package will not come until after Christmas which sucks because I ordered my stuff ahead of time. I understand it’s busy around this time but they should know this and be prepared. Now my kids won't have Any Christmas gifts to open up the day of Christmas. Thanks a lot fed ex.

Their employees know nothing. I was a victim of a fraud and realized it more than 24 hours in advance. I called multiple times mentioning fraud, and each time was assured the package would not be delivered and would be returned to me. It turns out they are not the least concerned about fraudulent delivery and do nothing more than request the local office to try to prevent delivery. Their own employees are not aware of this and obviously assume that when they enter it into the system the delivery will not be made.

Ordered an item that was shipped twelve days ago and currently just sitting less than 50 miles away since Saturday. I expected a possible delay due to weather in our area and time of year. I chatted with Fed Ex and they have NO scheduled date for delivery at this time. Horrible service. I wish the company I ordered from had offered another shipping carrier. This has been a terrible experience and at this point it probably won't arrive in time for Christmas. What a disappointment. I won't be purchasing items from companies who use Fed Ex in the future. Give me USPS or UPS any day over this company who sadly used to provide a good service.

Two packages were "on the truck" for delivery for 5 business days. Reasons: weather or attempted. No and no. When you call the customer service number you get a scripted response. Someone has seriously underestimated personnel requirements. And the CEO is worth 5.5 billion dollars.

FedEx left a heavy package (unassembled furniture) on my side patio, after dark, in the rain, no doorbell ring, broken open package ends. Seller had Fed Ex pick up that package - three days later. Seller replaced shipment, which FedEx left on my porch, dropped (I knew it was there because the house shook) partly onto the settee, angled from the floor, blocking the porch. You can get by it be sidling and stepping over it - it's much too heavy for me to move (yes, I tried). Nor is my home ready for the parts to be brought inside one by one - there's no room to put them inside yet. I can't see under the package to see if the settee is broken, either.

Fedex informs that I need to be home on Friday to sign for delivery, which is fair and I took off from my two jobs to do so. After 7:30pm, I check tracking to find out they can’t deliver. Call customer service and they don’t know why but tells me I should stay home again on Saturday (thereby taking another day off from two jobs). I escalated it and a rep assured me they will call station manager first thing Sat morning and call me back - as I said I’d need it to be delivered before I went to work on Sat. No one called me, and when I called them Sat, no one knew what I was talking about and they couldn’t deliver before I went to work.

Supposed to be delivered on 12/12. Still waiting. Called customer service. Said is on the truck. Still no delivery! Need to their ** Straight. Never have this problem with UPS!!! Need to be able to talk to the manager? Oh yeah today is the 12/16. Still no date on website!!!

I just wanted to say that I’m absolutely disgusted with FedEx. I’ve had to call several times because I’m not receiving any updates as it’s necessary to know since the consumer is paying for items worth $20 and/or more. My packages have been delivered to me 3-4 days later then expected date since packages either go back and forth to different random towns or like a lost package in Ohio since December 8th 2019! Thank god the sender of the company offered me a free two day shipment and guess what the package is suppose to arrive today Monday, December 16th 2019 instead of December 11th 2019. Now package number 2 has been stuck in Pennsylvania, where I currently reside since Tuesday, December 10th 2019.

The only explanation for lost packages of mine that were supposed to be Christmas presents is that FedEx drivers are stealing them. And when you call to ask where your package is, you are better off going to your neighbor's house and asking them. Because they know just as much as the morons at Fedex do. And at least you are likely to be able to understand what your neighbor is saying. Fedex has ruined my Christmas and I will never use them again. They don't deserve the one star rating I am giving them. Avoid Fedex shipments at all cost people.

I placed two orders for prescription pet foods from two different sources. The FedEx website said that my orders would be received on Friday, they were not received. Their website then said that they would be received on Saturday and still did not come. I still did not receive them on Sunday. Their website said that they attempted to deliver one of them but was unable to. I was at home and was checking regularly to see if they had come. My cats need their prescription foods now!!!

Once again, FedEx has proven that it is possible to lower standards even more. I ordered a phone from Straight Talk (another questionable company) on the 11th of December this year. That order was "shipped" using FedEx Ground the same day as the order was placed. The package arrived in Zionsville where it remained, for no apparent reason, for two days without moving. At the time the Delivery Date was for the 13th of December this year. As FedEx is incapable of providing a delivery time my wife and I waited for the package to be delivered and in accordance with their tracking advisories.

FedEx is by far the worst out of all delivery companies in the market. On 3 separate occasions they have delivered late on my packages. The most recent which is still “scheduled to be delivered” is currently 1 week late and won’t be delivered for 4 more days. I called the company and they told me that they would transfer to my local mail service and would be delivered today. Guess what wasn’t delivered today?! My package! It’s crazy to think this company has actually been around this long. By far the worst customer service and mail delivery service company in the market. Make the right call and use someone else, anyone else, they will treat you better and actually deliver your package. Ordered: 01 December 19. Current: 14 December 19. Expected delivery: 18 December 19. The package is supposedly only 30 minutes away (Has been for 4 days) but I can’t pick up for some unknown reason. Extremely disappointed...

Every Saturday same thing. Wait all day. Says it's out for delivery for that day and never comes. Then they say they have attempted to deliver. **!!!! I even called and ask if my package will be delivered and I was assured so had my custom drive one hour to pick up. But it never came. So I called back and date was changed 3 days further out. Horrible experience with FedEx. Every Saturday same situation.

NEGATIVE STARS. I have had similar issues that others have had. Will not be using FedEx again. Had I known the sender would use them, I would have said to use reliable USPS. Been "in transit" in SLC for a week. Now states it's been on a local delivery truck for 2 days, and yet, still no package. I have waited at home 2 days now, due to signature requirements. WTF FedEx!

This has been the second time this driver has misdelivered a package. FedEX would not do anything to help. I was able to track it down and recover it. Tracking number: **. Luckily, the recipient knew who I was and contacted a mutual friend. The first time this happened was in March and the driver had to locate where he took it and re-deliver it...

I ordered a long fur vest from Neiman Marcus, the driver lies and says they shipped my package at my apartment door at 5:26pm on 12/12/19. Mind you I have been home since 4:25pm that day. NO ONE came to my building much less my apartment. These delivery people are liars and thieves and I hate this company. Then they make it look like you're the one lying when you're not. I have cameras in my building. COME ON. Your delivery people were a no show. I just pray I get my refund for my vest. I am so pissed.

I ordered a $300.00 Christmas outside light decoration, the company fulfilled the order within a day, and shipped it the next day. The shipment notification was great, it told me where the shipment was and when to expect it. However, the day it was to arrive, it never showed up, I got a second notice that it was on the truck and will be delivered the next day. I called to understand why, the facility was overloaded and could not make the shipment. So, the clerk assured me that the delivery would arrive the next day, I got the email notice as well.