FedEx Reviews

Recently, I made a business account with work to use FedEx when we ship things internationally. It comes with a 90 day welcome package, where you can contact a rep via email and ask any questions to them directly. Which, I thought would extend further past my 90 days. However, when I contacted the person I was refused my questions being answered and instead told to call the service desk (because my 90 days was up). This is severely dissatisfying, as with Purolator I always have a representative I can contact by email for business purposes; it should be the same for FedEx. I would highly consider they review this process. This is a loss for FedEx as we will no longer be using their services.

The poorest service that I could have ever received. I never thought that a company would provide a service like that. My package was expected to arrive on Wednesday, August 29 and it has been a week already that I am waiting for this package to be delivered. The package is indirect signature required, so I had to be at home waiting; however, it looks like that the drivers did not even attempt to deliver it, they marked that it was delivered or they just say that they tried to deliver it, which is also a lie because there was no doortag on my door and I was at home waiting for it.

Do you want to ship Your package outside Earth in Space so that it's lost and you can never retrieve it? Then you have come to the right Company. They will do it for you with perfection. Worst experience with FedEx. Delivered the package at wrong location. The delivery guy signed my initials by himself. FedEx had no idea about where my package was. FedEx never calls you back. There's an endless list. Congratulations ! You lose both, the fees you pay to FedEx for shipping and Your Shipment.

The worst FedEx drivers I've ever. I have 2 camera at my front door. I'm suppose to receive a package for my customer that required a signature, meaning I'm losing money because I have to install the part that's suppose to come in. FedEx driver literally knocked on the door, didn't ring or anything, waited 30 sec and then left and took package with him. Next day, the package was on the wrong truck at wrong location. What the ** is going on FedEx. I hope they burn and their business goes down in hell. Even USPS is more helpful with their packages. I'm pissed.

I watched the FedEx guy pick up my package form my lawyer's office. Never heard from it again. The guy who actually picked up my package said he left it at the depot and I believe him. The package was NEVER scanned and when I inquired about the tracking number they said it was domestic United States and since I was in Canada it was supposed to be international. Either way I said, "It got to Canada from the US so why did it not get back to the US?" No one at FedEx has replied to my queries; not even an email.

I dont know what store delivers to Dacula GA, but they suck every time. I have seen packages tossed into my yard. Instead of my door. I actually watched them toss it because it was too hot to walk 2 feet? My favorite was waiting on a delivery only to find it shoved next to the trash in the garage. I had no idea it was there until I went looking for a box. Oh not to mention. When you do catch a driver to say anything, they are the rudest people on the planet. But my biggest problem is the fact they SPEED through the neighborhood like a bat out of hell. I cringe everytime a place sends my package via FedEx.

I received a text from the FedEx notification that my package was delivered on my porch while I was home. There was no package & I saw the contracted driver leave my street at the other end. I immediately called FedEx and they provided me with a trace #. I called back 2 days later as I still hadn't received my package, their systems were down. I called days after due to the holiday weekend. I was on the phone for 25 minutes and then I was automatically transferred to do their customer service survey, then the call hung up! I called back & had to explain everything again, and the trace department states that the local terminal messaged back that the customer picked up - which is me. Then I tell the person that I did not pick up my package as I do not know what house they left it and I am not going up & down the street looking for it not knowing who lives there & it is 24lbs.

We ground shipped a large box of important personal items from Cincinnati FedEx location (on 9/29) to NYC (to be delivered to FedEx Astor Place location in Manhattan) with SPECIFIC instructions that we were going to pick up the items on Saturday at Astor Place location (on 9/1). We were guaranteed that items would be at the Astor Place location on Saturday which was critically important as I was in the city for 1 day to move our daughter into a new apartment. We arrived at the Astor Place location on Saturday and NO package... apparently DRIVER MISTAKENLY left the package in Brooklyn.

FedEx seems to use antiquated systems that negatively affect their end results. Every time I am to receive a package from FedEx there is a problem that takes days to fix while UPS and USPS have no problem delivering to me on time and with decent tracking.

I love FedEx. They always been good to me. They always make sure my package is delivered on my front porch for I have a long driveway and not at the end of my driveway where it may get stolen like UPS. I DO NOT LIKE UPS. I always have trouble with them. Never have any problems with FedEx. So thank you FedEx!

Mind you I'd been home the entire day, and have the email transcript of the chat conversation where at 1:15 it was still on the truck.

I am 0 for 2 on my last 2 item shipped by FedEx. The first item, a book my daughter needed for college, they lost. I opened a case to track it - I had to initiate every conversation. Two weeks later (after class had started), they informed me that it was lost. I would need to contact the book vendor to file a claim, recoup my loss and get another book! Thank for absolutely nothing FEDEX!!! Where’s customer service & accountability? The vendor & I didn’t lose the book - you did! My second item - a dorm table was ordered and I was told it was to arrive August 30th - in time for my daughter to pick it up over the Labor Day weekend & take back to school.

Repeatedly Fedex documents delivery 24 to 72 hours before delivery is actually made. When contacted they stick with their false data concerning delivery. I have several security cameras mounted outside my home. I can see clearly who comes in my 750 driveway. As stated, it has happened several times and I have contacted Fedex and they start a case for the item that was documented as delivered but no answers are available as to why they document to the buyer and seller false data about the delivery time and dates.

I paid $$$$ for overnight express shipping. The tracking at first said the package would arrive on time, but later in the day it changed and said the package would actually arrive five days later. Tried calling FedEx to see what was going on and it is damn near impossible to reach a human. When I did reach someone, that person was of no help. Waste of money and time.

I had one package sent one day overnight express, to be delivered by 10:30 am, another by 2 day express. The one day express took 3 days to get here, the 2 day express took 4 days to get here. It was not the shipper's issue, it is FedEx. I am so angry! FedEx used to be great, now they are just another big corporation that doesn't care about the end consumer.

An automatic shipment order I have had coming to my house for over a year, has been delayed by a week each of the past three scheduled deliveries. FedEx changes the tracking data daily stating shipment is out for delivery, but it never shows. Eventually after a few days of FedEx changing the tracking data, the tracker will indicate the driver cannot find my house. We are again in a situation with FedEx in which my daughter ordered a time sensitive package and again FedEx keeps changing the tracking info stating it is out for delivery, but the package never comes. When calling FedEx about this problem, agents do not seem to be concerned and just indicate they will pass the information along to the local distribution center. Is there any recourse against FedEx for their improper handling of deliveries?

It was supposed to be a 1-2 day express home delivery. I got a notice by mail the second day it would show up at 6 PM. It never did and I waited frustratingly 40 minutes only to call their customer service and find out they close at 6 PM. Finally I get a number which takes me to their robot customer service. Which after 15 minutes of hassle tells me the package is on route for delivery. So I continue waiting. Of course no one shows up.

I found it really funny. I ordered a 100$ Herschel backpack and waited until the 29th to get it. So the day comes and I get a text message saying that it has been delivered. I check and there’s NOTHING FRONT DOOR. Oml y’all seriously need to have things shipped at the office. These drivers are 1st grade mental minded people. They don’t know **. How in the world do you miss a house that has its number on it? Wtf. FedEx is unreliable, incompetent, and needs to hire people with a high school degree and not be lazy and just throw things off to people's houses.

Last year, a driver SUPPOSEDLY made a delivery to my home noted as "delivered" on the sender's and FedEx website. PACKAGE WAS NEVER delivered at least not to my home (security tape to prove it). After I complained to all parties involved, mysteriously the driver showed up 3 days later with the package. When I inquire about the whereabouts of the package, I could not get any answers. On 8/28/18, another driver delivered a package to my address. The instruction (which is also clearly stated in my profile on FedEx manager) is that the package is to be delivered to the back door for medical reasons. Instead, the driver dropped the package at the front door which is not easily accessible to me given that the package is heavy and I only have one working arm.

If a package is late, damaged, delayed or not delivered I don't even have to look to see who the shipper used. I immediately know it's FedEx! They say they delivered the package to the front door, I search and search call and they tell me it says it's at the front door, nope it's not. Call driver oh it's in the mailbox? Okay, my mailbox is 50 yards from my front door!!!

Place of the package in the wrong place. I requested all packages to be delivery at the front door of the house, for two reasons: I had an operation of my lower back, and can only lift 10 pounds. And I don’t know when a package is delivery, plus my cameras only monitor the front of the house. Every time a package is delivered to the side of my house my car is damage or mirror re-arrange, the space is very tight. By delivering the package at front I can monitor the package and protected from people and rain (until my daughter gets home), and not when is on the side of the house. Plus he never ring the doorbell.

I had a package delivered to my vacation home because I needed this part while I was there. For 5 days my package was on the truck out for delivery. And it never showed. After that the tracking said pending! I called several times and no callback, finally I got someone on the phone from clams, I told them what was happening and they said they would look into it. The next day it was mark as delivered on the 9th. As of the 16th it was pending! It was never delivered and they denied my claim! Now today I sent a package to my friend with the shipping address as his and the billing as mine. Tracking said it was delivered to him, it was on my doorstep when I got home!!! Terrible service!!

I shipped things on 8/21 and received an email estimating delivery for 8/23. I shipped things across the country using FedEx Ground so I wasn't expecting it to only take two days. The issue is: none of the alerts I signed up for were working. We got no notification of the change in estimated delivery dates. I just got a call on Sunday from our client saying that items that were supposed to arrive Friday weren't there. We had to call and request the items be delivered first thing on Monday (the new estimated delivery date, 4 days after originally estimated). They arrived at 10:05 am. Bottom line, don't ever trust FedEx's estimations or their notification systems.

I'd always thought FedEx was one of the more reliable shippers, but I haven't used them in a while. And I won't use them again. We scheduled a home pickup for yesterday to get several boxes of my son's belongings up to his college before move-in day. We were told that the pickup window would be between 8 am and 6 pm or something, so we sat home all day and waited for the pickup. When no one had arrived a little after 6, my son called and was told that the driver had come by at 4:30 but no one was home--total BS. (I even know exactly what I was doing at 4:30--feeding my dog in the kitchen because she gets grouchy if she's not fed at 4:30)!

On August 3rd a fed ex driver stated he/she delivered a package on my porch. The claim was the revised by forever 21 and then denied, FedEx stated my package was successfully delivered. This took 8-10 days. It was brought to my attention the driver misdelivered package and attempted to re deliver it on Aug 7th. Because this driver mishandled my package one month later. I still don’t have my $115 refund. I have spoken to 11 representatives on Aug 28th and the person at his home delivery warehouse. No one will help me. When the driver obviously mishandled my package. All they needed to do was tell Forever 21 the truth. All I want is my refund but fed ex home delivery is protecting the driver.

I urgently needed to get a small package (2.5kg (5.7lb) shipped from Toronto Airport to my Hotel in Reykjavik/Island. This is a 5-hour flight and a 30min drive. As I urgently needed the content of the box, I order with FEDEX an International Priority shipment. I paid for this 273,87$ for this service- this was more than I paid for my personal flight with 20kg luggage and the transport to the Hotel on the same route some hours before!

Waited on a delivery for two weeks. I was expecting a time sensitive package all day and it wasn't there. After a few hours of "Pending" it rescheduled to a week later. I did not get my item anywhere near on time. UPS or USPS would have done it cheaper and faster. Big mistake using FedEx.

I recently ordered a Fjallraven bag and was told it would be delivered on Thursday. I was at work when I got the notification stating that they left it on the porch. I got home and I couldn’t find it anywhere. I tried to find a way to contact the Fjallraven but I couldn’t get through so I emailed. Then I called FedEx and they told me that they need to contact the driver and do a trace and they would call me later or the next morning. The next morning came (earlier today) and I didn’t get a call so around 12 or 1 on the afternoon and they said they open an investigation and have to wait till Tuesday since today is Friday.

I've had to use FedEx 4 different times (no other delivery options) and every single time they have delivered my package to the wrong house and some of these were expensive items. I've called and made a complaint every time and all they do is apologize but it's obviously not getting fixed. Very disappointed, I would not recommend them, apparently they have a hard time reading!

I work at a physician's office and since we moved office location in October 2017 we have had constant trouble receiving packages from FedEx. The terminal does not attempt to deliver on expected arrival date and scan the package as undeliverable due to business being closed though we are open. I have had this same problem 8 times in 2018 already and have moved delivery to UPS with all of our suppliers except one which only uses FedEx. Today we were notified that a package that was supposed to be delivered Monday and scanned as business closed Tuesday and no attempt on Wednesday was not delivered today, Thursday because we were not open. It was scanned at the terminal at 8:50 am even though we were in office at 8: 30 am lights on, door unlocked. When I went to lunch at noon I see the FedEx truck pulling out of our driveway, without delivering. These are medications for patients that we are expecting, FedEx is the pits.

Had my spouse stay home today to sign for a package. Got an email saying that the package was undeliverable due to nobody being home. Funny thing, I checked my cameras front and rear, no FedEx truck, no delivery guy knocking on any doors, and my wife was there the whole time. Get the song and dance about "tomorrow we'll redeliver" but nobody will be home then. So as a consolation they're dropping my package at Walgreens in my neighborhood tomorrow and I can go pick it up after 6pm, when I was counting on having it tonight. FWIW I never have any problems with UPS and I'll make sure I use them for any delivery needs from here on out.

Got a email saying I wasn’t home when they came?? Funny I'd been home all day, and not even a note on the door. I really needed this package today. Called twice to complain and was assured it would be delivered today. 6 hours later nothing. This is insane. What type of game are FedEx drivers playing. Now, I randomly get a email as I am typing this that they will deliver it tomorrow since they missed me. Total BS. I was home all day. FedEx you're awful!

Over the last 4 years I have used FedEx because I get free shipping for my business orders and I thought it was saving me money. I never get my packages on time and customer service is absolutely zero help, I can't even understand the broken English they speak. I now pay for my shipping from UPS or USPS and have very few problems. I wasn’t saving money by losing customers, shame on you FedEx.

Missed their stated expected delivery by 3 days so far. Their tracking status keep showing 'In Transit' hopping from city to city with no arrival or departure scans. I understand once in a while this happening due inclement weather but there is no such in the route. This is 3rd such experience with FedEx in last 2 years.

FedEx was once an excellent company providing excellent service. In my business experience in a huge metropolitan area it always was. Unfortunately, my current home experience with FedEx has been absolutely dreadful. I don’t know if this has to do with the fact that I now reside in the boondocks and no longer in a huge metropolitan area. Below are two situations that have occurred far more than once. I often have to be present for certain deliveries as they require an adult signature. So I come home at the time I am informed the deliveries will be made: between 12:05pm and 8pm. I arrive at my home at 11:00am only to find that delivery has been made to some other individual more than two hours before 12:05pm, and signed for by this other person.

I had shipment which scheduled to be delivered on 13th Aug, but the same was not received. Since 14th Aug, every day I have been calling their customer care but the executives promise that it will be delivered today before 1st half but even till 18th of Aug I have not received my courier. Even their website shows that the parcel is in transit since 11th Aug and will be delivered on 13th Aug. But after 13th their website is not even updated showing whether the package will be delivered later or whatsoever. I have written 2 complaints on their website but still haven't received any reply from their side. I really had troublesome experience dealing with them. I will never recommended FedEx to anyone.

After opening two cases and promised a call back from the Seekonk, MA FedEx manager I received an email that I will receive a letter In the mail. You should be embarrassed how your reps handle customers.

My daughter ordered an item @ it was supposed to have arrived yesterday by FedEx. It did not arrive even though FedEx said it was delivered. We checked with the neighbors. None received it. FedEx said they would have driver go back today to the place he delivered it. He did not come here today.

Too many times my package was delivered to the wrong address where the address label was correct. I now have a package on my porch, which doesn't belong to me, for 3 days now. I also got a notice that my package was delivered but I never got it. It obviously went to the wrong house. I called FedEx 3 times about this & still nothing was done. They actually suggested I go to all my neighbors to see if they have my package. This is not my responsibility. Then I was told to resolve it with the company I ordered from. How are they involved? They did nothing wrong. FedEx should be the ones researching that. I haven't written a review in the past when this happened but I've had it.

I arranged for a pre 10.30 delivery from an alarm manufacturer for an important customer I really didn't want to let down. At 10.50 I phoned my supplier to see where the delivery was and after they contacted FedEx the driver stated that he didn't realize this was on a pre 10.30 delivery so he would turn back (he was 15 miles away) so that we could get the goods. At 12.50 I phoned him up and asked where he was, only to be told that he had been stuck in traffic for at least half an hour, and it would be at least another hour before he could deliver to me. I asked if he was 'working' his way to me instead of what he promised - to come to me straight away, - "NO, NO, not at all." was the reply.

Yesterday I waited all day expecting delivery of a 76 pound portable air conditioner. I was notified by email the delivery had been made to my front door. I called FedEx to tell them the item had not been delivered. Later in the evening I got a call from my landlord that the package was delivered to the second floor deck in the back of the house. There is no access from that deck to my third floor apartment. I called FedEx and told them that the item was delivered to the wrong apartment and that now someone needed to bring it back downstairs and then up three flights to my apartment. I made several calls about this between yesterday and today. While the agents took my info and stated that someone would get back to me, NO ONE EVER DID!!! I ended up paying $40.00 to two landscapers to bring the item up to my apartment. I will never use FedEx for any deliveries in the future. They totally suck!

We have ordered several things over the past few years and had to use FedEx. Never, not even once have they actually delivered it to me or even the right house! Even after several calls to customer service and speaking with several supervisors who assured me they put remarks in my account so it would never happen again. We guess they don't read that stuff because my package was left in a truck outside in the pouring rain, while I was home!!! Never will I use them again!!!

I would never ever deal with FedEx again. One of my biggest mistakes when purchasing online was not to check which company provides delivery service. Then came one of my worst nightmare ever journey with FedEx. Waiting the whole day for the package... Later check to know "Customer not available"??!! The next day, no doorbell, no shout out, only one note left "First attempt" not successful??!! DO NOT SPEND MONEY ON THINGS NOT WORTH.

I hate FedEx. Always problems. Fake delivery, fraudulent delivery tickets ("Oh, I was here and you were not"), no detailed tracking, no delivery window times, etc. etc. Explain to me why in 2018 I should sit home for an entire day waiting for a package? Can they not put live tracking on their trucks? Oh, I guess they would get caught in lies. Like the multiple times they've said they tried to gain access to my building but could not. IDEA >> TRY RINGING THE DOORBELL. Terrible company with terrible service. I actually prefer USPS and that is saying a LOT.

I paid expedited next day service for a package that would otherwise take 3-5 business days to receive. Now, I wanted to make absolutely sure I didn't miss the driver so I sat looking out the front window the entire morning. After going online to track the package I found out that it was documented the driver showed up around 10:58a but when I called it was around 11:20. And guess what? The package had already been returned to the depot? What? I called customer service and now the fiasco begins. First, they tell me the driver documented that they left a tag on the door. The lady on the phone is asking me as I'm standing outside in front of my door "Sir... are you sure you don't see a tag?" What... NO! There's nothing here. She calls me back a few hours later to tell me the package again has been returned to the depot and schedule for delivery tomorrow. Then they told me the driver was sick and had left early for the day.

My shipment has been lost and I have tried to file a claim online only I would have to create an account which I do not want to do. I was on my second call for 15 minutes, was transferred 3 times only to get an answering machine. The customer service is REALLY lacking here. No person contacted me about my missing package, I finally called them. They said they wouldn't call me until the scheduled delivery date. I would expect FedEx would take into consideration people arrange their schedules to be gone for a shipment and now we are out work days when they could have notified us sooner. This has really put us in a bind and no one seems to want to help.

I bought online stuffs from a really good service site (I would say best service ever), however send it via FedEx. My package tracking said it should be delivered 3 days ago but nope. Nothing happened. Contacted FedEx and the worker sounds really lazy, she said they needed invoice so I'm just like, "Okay what does that have to do with me because I already gave everything about my information." She said I needed to contact with online seller. Like what the **, FedEx should contact them and not me! She even lied and saying that because ''I'' don't have invoice, the package could not get in the country, like you think I'm a fool?! It's already been in the country and in the same city for 3 days.

My package never arrived even when I took a day off from work. My app says one thing, the customer service says another. I requested a pickup, the app shows a hold for me to pickup at the location I requested, then the app says it is returned to the shipper. I called the customer service of FedEx and had a never to tell me that all requests are NOT guaranteed. So why you offer requests for pickups? I will never get the package from the shipper. It is just a hassle to deal with FEDEX. What is the CEO doing about all of this complaints? The FedEx website has fake news on their website about being so diligent with their service. Oh please. I can't wait till they close down like the Toys-R-Us. POOR SERVICE. DON'T USE FEDEX, USE UPS OR USPS INSTEAD!!!

I would give this a zero stars if I could. FedEx CONTINUOUSLY leaves packages at the front of my gate instead of walking them up to the door. The gate is NOT locked. There are package thieves that browse the area just looking to steal. I have called to report this issue several times and every time I do, the driver leaves the package in my neighbor's yard, down the street instead of mine. Disgruntled employees need to be fired. Find a job you enjoy more if you cannot do yours effectively!!!

A FedEx package was scheduled to be delivered to me today. Then suddenly it says A delivery attempt was made but the business was closed. 1. I am not a business. 2. My driveway is alarmed and photo taken when alarm goes off. No one ever pulled into my driveway to even try to deliver to me. I called FedEx support and they are very unhelpful, I told them their employee is a liar and should be written up for lying. They acted like this was a normal occurrence there.

FedEx doesn't appear to have cracked the home delivery market. It's still much better at delivering to an office, where human contact is found. I stayed home all day for a wine.com delivery and nobody showed up. This allows the driver to claim they have made an attempt, but nobody but the driver knows if that's true. On my delivery day, nobody buzzed my apartment number, nor phoned me, nor left notification that they had made an attempt. Even the updates on the site simply say, Loaded onto truck for delivery in the morning. This provides an easy method for drivers to cheat the system because FedEx doesn't make contact for attempted delivery, like a phone call or attempted delivery notification. The bad news for wine.com is I no longer make regular orders to them unless they plan on changing shippers.

This is the second time FedEx has done this to me, I got an notification stating my package was delivered @ 12:01 pm. Mind you my daughters were home and mom was there as well. Called and ask. Did anything to check outside. My daughters looked and nothing was outside, I asked did anyone ring the doorbell, they said no one rang the bell. I get off work. Call FedEx. Worst customer service. No one had empathy. Advised they'll have to speak with the driver.

I recently shipped the package via FedEx from Las Vegas that required a signature. It was due to be delivered on Saturday, 11 August. The FedEx man rang the doorbell and left saying no one was home. The door was open and you could see that someone was home. My husband had literally just stepped into the bathroom. The FedEx driver was gone before he could get to the door and now we have to wait until Tuesday to get our package. When I called the number on the sheet I was told I couldn’t even pick up my package. This is unsatisfactory!

My company uses FedEx to send documents and packages. I can’t tell you how many times I’ve called a customer because the FedEx website claimed that their package was delivered, only to hear “I’ve been home all day and haven’t seen a FedEx truck.” Or, the FedEx website will have the status “Undeliverable - returned to shipper” so I’ll call the customer to let them know and they’ll say, “What are you talking about? I got it hours ago.”

We left our gate open today to receive a package that needed to be signed for from FedEx Ground. My husband was working in our yard all day. The gate was opened since early morning. And when I tracked the shipment, they claimed no one was home and they would deliver on Tuesday. The guy I called at FedEx asked if a message was left. I told him if there was it was left at the gate. There was a note attached to a delivery box at the gate. {We do not live in the box.} He made no attempt to drive down to our house. We both were home all day.

Ordered a PC for my daughter. She is turning 13, you all know that age. It's a pretty big deal in most homes. FedEx was supposed to deliver it on Friday, the day before her family get together/celebration. Needed a signature. So I took the day off. I watched 2 FedEx vans drive through my neighborhood, l and then a lady in a large box truck. (Talk about inefficiencies and waste...)

I paid FedEx to ship my transmission. This is the biggest regret and nightmare I’ve ever had in life. Not only was it not picked up on scheduled date but it was delivered days after the scheduled drop off. Upon delivery they completely destroyed my transmission. Customer claims department then refuses to pay for it or even take responsibility!!! The problem didn’t stop there. One customer service manager by the name of NICHOL began to slander my character. "You are just like the rest of the unsatisfied customers that try to scam us now to paying for your broken item." NICHOL customer service manager at the Bristol office. Reason for not approving and owning their mistake were: 1. no claim value; 2. package was never securely protected.

I know delivering boxes of dog food can be heavy but it’s part of the job, right? You don’t need to destroy the box by throwing it on the ground, I saw you do it. Now we can’t reuse the box. Be part of the solution, not the problem.

We have used FedEx multiple times and have had horrible experiences with them. We live in a condo in Kansas City. The Condo is located near an apartment building. They consistently deliver to the apartment building (a completely different address) and then leave, leaving the package as undeliverable. Today, they stopped in front of our condo, remained in the truck, and then posted the package as undeliverable. They said there was no one available to receive the package. We were standing in front of the door looking at them!!! When we called the helpline, they said... "Sorry. Maybe tomorrow or the next." Really??? We have now learned to use UPS or USPS. What does it matter if it take an extra day or two... at least we get it.

I work for the post office. Most people don't know that both UPS and FedEx use the postal service to not only initiate shipments, but to deliver many of their packages. I had to return a camera that didn't work. I used the printed shipping label provided by the maker of the camera and dropped it off at the post office where I work. It took FedEx four days to pick the package up from the post office. It then took another four days for the package to arrive in Houston, less than 200 miles from the origin. Now, three weeks later, there is still no further scans indicating the package has gone anywhere.

What a disaster of company, I honestly do not recommend anyone to use this company to send absolutely nothing. My experience was very bad, I sent a package, exactly an Apple table and so many things went unanswered by this company that "supposedly" ended destroying the article they say. When I placed the claim because that item cost almost $ 700 they were not responsible for their lack of professionalism and incorrect information given to me.

Delivery person rings my doorbell. I open up the door to receive the package and she has her back to me and doesn't acknowledge my presence. After several seconds she drops the package on the doorstep and walks away without a word. I sarcastically say, "I'll take it", as she walks off and she says, "I hear you". There's no real recourse for correcting this type of behavior, but I'll say, if you don't like your job go get another one.

1st I ordered 2 BigOne Lovesac but FedEx delivered both packages to the wrong addresses. My packages never seem to make it to my home in Dallas, TX instead it ends up in Fort Worth, TX. 2nd Delivery man for FedEx only left package 3 notices on my door weeks following my undelivered package complaints in which I stated I never received door notices. Instead of reshipping the package to my home or the Lovesac factory FedEx delivered the packages to a ** in Fort Worth, Tx. FedEx never retrieved the BigOne Lovesac it delivered to the wrong address.

I already knew that FedEx was useless, so if it had been my choice, I would not have shipped through them. But unfortunately, an online seller chose FedEx as their shipper. I got a tracking number. The package was marked as delivered on the front porch in the tracking system. I open the door. Nothing. I go to the garage in case they dropped it off in front of the garage. Nothing there. I go to the community mailbox (it's a gated community). Nothing there, either.

The driver didn't even ring my doorbell. I went online and left delivery instructions, but according to the customer service rep the instructions weren't even in the system. Oh, and technically drivers aren't obligated to ring doorbells. We're supposed to leave them notes. PATHETIC.

FedEx was supposed to deliver a package to me 3 weeks ago but they sent the package to the wrong address. I got a replacement and they were supposed to deliver it today but for some reason, I can’t see my package. They have horrible customer service and I am going to try avoid shipping things through them.

I live in NYC, in a less than affluent town, and I've noticed a disturbing pattern by companies like FedEx, where drivers will "assume" that an area is not safe usually due to the fact that the people are **, and refuse to leave packages. I understand that FedEx leaves the delivering of packages to their drivers; this opens up the door to discrimination. I have noted this happening to me several times yet individuals I know who live in more "affluent" and ** neighborhoods have packages left on their door stoops. FedEx needs to take this out of their drivers' hands.

I have to create a normal label to sent it to my university for an important document to be received. FedEx website and services are so slow that it has taken 3 hours to create a label and I was on phone with customer support and they were also unable to help me. Unfortunately I was late and I was not able to create label on time just because of stupid website and FedEx services.

Bought item with Amazon. Shipped via FedEx. Package advised arrival Saturday by 8pm. Stayed home all day and no package. Checked tracking and it said to contact the original person who sold it. Next day FedEx tracking gave Monday 8pm delivery time. Stayed home all day Monday. No delivery yet FedEx tracking showed delivered. Neighbor just brought my package in pieces soaking wet. Was delivered to his residence, all our properties are marked on the road and houses so no way to mistake this, and it’s all 100 feet further down the road. FedEx is irresponsible and should have to pay for continued poor service.

I was tracking a package to my address and noticed there was a notice of a wrong address. I called FedEx and asked them how they determined the address was wrong and they didn't know. They said they couldn't do another delivery in 48 hours. Problem is I will be on vacation, so they said they will attempt another delivery in two weeks. My other choice is to drive 125 miles to the main office to pick it up. If FedEx is ever used again, I will not buy from that customer. They are the most inefficient mailing service I have ever dealt with in my life.

I bought a camera from Amazon and I received a message my product was shipped and would be delivered on Saturday at 8 pm. So, I didn't go to work waiting for my camera. Afternoon, I received a message stating FEDEX had been in my place and there was no one at home. I went downstairs and found a Door Tag and my neighbor said they didn't wait for a second for me to respond. After several attempts to get in contact with their supervisor, I was told they could not find the truck with my camera neither giving me an address where I could pick up my box. A person called Joshua left me on the phone for 28 minutes and gave me a lot of evasive information. I'm so upset about it that I won't be using this service any longer. None as professional as they should be.

FedEx 1800 customer support told me my wedding ring was in Newburg and able to be picked up. We drove close to an hour to get there because when our delivery got rescheduled nobody would be home to receive it. When we got here both of the girls told us that it was still on the plane and was unable to be gotten. Eventually the manager Paul ** was able to spend about half an hour looking for it and we are going home with our ring!

For the past year I've had nothing but problems with the FedEx driver. My shipments clearly state on the label to deliver on the front porch. I was home last delivery and was assisting the driver unloading and he left them sitting on the walkway and said "you should order less"! Seriously, isn't this your job. See pics attached. I've complained to chewy.com for over a year and FedEx ignores them! I've complained to FedEx and I'm ignored as well! So dissatisfied!

I order a 55 inch tv from Walmart. I received a email from FedEx at 6021 Bethlehem Blvd stating my package was delivered at 3:41p. I call FedEx at 3:50 letting them know I was home and I didnt receive a package. They tell me, "Oh the driver must have scan your package by a mistake. If it's 10mins later call the driver. He's still in the area." I was told, "You shouldnt be worried. It's covered out in a claim. We'll give you a call once the supervisor get in touch with the driver and he retrace his drops to see where he drop the tv off at." Theres no excuse why they can't find a 55 inch tv.

My company shipped me a T-shirt that worth around $15. In addition to my company already pre-paid the shipping, FedEx delivered the T-shirt and sent me an invoice with the additional fee of $15.57. Out of those charge, $4.27 is the GST. FedEx charged me a 'Advancement Fee' of $10 and add another $1.30 HST on the 'Advancement Fee'. At the end, what FedEx charged me (not included the shipping fee) is more than the T-shirt itself. When I call their customer service, the agent is so rude and saying in a very impolite tone that we just me because I don't have an account... wait, my company has an account with FedEx... what a bad customer service. I never have had any good service from FedEx in the past.

FedEx just lost my $3,000 package because they didn't ask for an ID. They delivered to some address most likely. When the receiver saw the package is from Dell, I'm sure he just signed it and called it X'mas!

I had a large expensive package delivered four days early without notification. The delivery person never rang the doorbell. I am sitting in my house watching him. He just dropped the package off on the front porch for the whole neighborhood to see. I live at the end of a culdesac facing the whole neighborhood. I have a video recording of everything. This is the second time that I have a complaint against FedEx. I now live in Georgia, but when I lived in California, the driver never delivered my package. I had to go to the warehouse, to pick it up, after his shift was over. I will never use FedEx service, again and whenever I order something, in the future, I will make sure the company, I order from, doesn't either. If they do not retrain their employees, they will be out of business, soon.

Expecting package that I needed to sign for. Delivery date 8/1. Could not give me a time frame and did not even show up! I contacted the company I ordered from and they rescheduled for next day and again no time frame. This is not acceptable. I am so disappointed and angry, as there are companies that have to use FEDEX and the customer has to suffer the rules for delivery. The least that they should do is have a morning or afternoon time frame for delivery like UPS.

I've been waiting for this delivery that was made on a order 2 weeks again. Scheduled to be delivered today by the end of the day. So been sitting here waiting. So I go to the door and see the note. They didn't knock and didn't ring the doorbell. So mad, wish I could give no stars.

I had 2 packages scheduled for home delivery today. I work from home and my office looks right onto my driveway. Just after lunch I got an email saying delivery was attempted, but no one answered the door for a signature. LIE! There was no door tag, no doorbell ring and I have a clear view of my driveway and can see and hear delivery trucks very easy. I didn't even go to the bathroom, so I wouldn't miss this delivery. I guess the driver was falling behind and decided to LIE about an attempted delivery that was not even attempted at all! I will NEVER let anyone ship to me via FedEx again. The driver WILL be fired when I am done!

FedEx is the worst shipping company I have ever dealt with! This year they have messed up my packages 3 times. I've lost 2 of them. All of them are over $500 but they surely delivered the cheap ones! First package was picked up by FedEx then the tracking stopped at their hub somewhere and was never transported anywhere else. 2nd package was claimed to be delivered at the back door. Not true! I was home the whole day waiting for the package, I didn’t see FedEx truck coming by.

For the life of me I don't understand how this organization stays in business, they are incompetent, unprofessional and extremely unreliable. I am forced to deal with them due to my job but I am trying so very hard to find another organization that we can use to ship our packages so that I can be rid of this company once and for all. I wish there was a way to give zero stars, this company is the worst I've ever dealt with and many times packages that I've shipped did not arrive on time or at all. Meanwhile we still got charged and never reimbursed for their negligence. I would love to see this organization go out of business. They are a disgrace and I have ZERO respect for them!

On Thursday a FedEx driver came to my door to deliver a package for my sister. He had me sign for it and then asked in a hostile manner if he had come to our door to deliver the same package before. Since it was not for me I told him that I didn't know, and said probably. I did think it was odd that he would know what was being delivered when at the time I didn't even know what it was.

I have had to (not by choice) use FedEx for overnight deliveries and every occasion the driver does a loop around my building and then takes off and then I get an update saying that they (somehow) had a unexpected delivery issue even though I literally watch them drive around just to leave with my package and make me wait two more days for an OVERNIGHT delivery. I called customer service twice to speak to people who can barely speak English to just find out they can't simply notify the driver of a different address they can be used. They would work but they are incapable of helping their customers! FedEx employees are very lazy and incompetent! This is an important item my family and I needed today hence why I asked for overnight delivery!

I ordered a new MacBook Pro and was a given delivery date of 7/27/2018 by no later than 10:30 AM. When tracking my shipment the scheduled delivery date remained consistent and the status was listed as in-transit. I never received the package and the status in the FedEx tracking website remains as In Transit with a scheduled delivery date of 7/27/2018. I called customer service and was told the package is still in Memphis TN. They cannot give me a date as to when this package will be delivered. This is an epic fail for FedEx. I will avoid using them in the future as this is not the first time I've experienced inaccurate tracking information and zero help from customer service.

FedEx will not deliver to my address base on the dispute that I had with a subcontractor driver about speeding in my driveway that posed a severe risk to the health and safety my children and animals on my property. Yet they are still taking money from business who are trying to deliver my packages and allow them to get all the way to their local delivery terminals and then reject the delivery because they are saying is on a security hold. Three weeks after the incident they have yet to call me about my side of the story. FedEx is knowingly accepting deliveries from companies to my address knowing that they will not get delivered. I'm fine with them not delivering to my address if they are ok with drives speeding in my driveway, but they should be not fraudulently accepting shipping to address they will not deliver to. This is allowing FedEx to make money on shipment.

I shipped my package 13th of July to Dubai. Up till today Fedex has refused to deliver my package and even threatened to return it to the country. I paid all charges before sending, only for them to tell me at Dubai that I am supposed to pay a huge custom duty which wasn't even mentioned before accepting the package. They even claimed they just became aware that such duty applies to the package. They really have a terrible customer service who will keep redirecting you from one country to another. I will never use their service again. They are a very bad courier service.

I shipped a package to my fiance overseas. It arrived at the destination facility, and without even trying to deliver it, they decided to ship it back. Luckily we were keeping an eye on the tracking and stopped it from being shipped back completely. They did not provide a reason for not attempting a delivery. Currently it's sitting in a warehouse and we are not getting sufficient updates. So I paid $300 for them to fly my package to Australia, only for them to not even try and deliver it. Are they lazy, incompetent, or just plain dumb?

I recommend never using FedEx ever! I placed an order 7/17 and I was told my product should arrive 7/20. I get an email 7/20 that my order was delivered at the front door at 1:23 pm. False, it was never delivered! I was home all day. I looked around my house, at each door, even looked in my flower beds and bushes! Nothing. Not to mention, I have a dog that barks when there is someone at the door. Nothing. I waited until the following day, 7/21, and called FedEx customer service. Horrible! They “opened an investigation” and gave me a case number and said someone would call back after 2 hours. Never heard from them until 7/23. I missed their call, and called them back, and got the same exact run around.

I've been very disappointed with their service. They have the worse customer service! One of my packages required a signature and they forged it!!! I am very frustrated with them because I have been waiting for a package for 5 days and apparently whenever they want to deliver the package I am not home, which IS WRONG! Even the driver had my phone number and decided not to call? DO NOT RECOMMEND.

I will no longer be using companies who ship with Fedex. Either the package arrives up to a week after the scheduled delivery date, is sent back to the shipper as undeliverable for NO REASON, or the expected delivery date is way longer than it should be. I am waiting on a package that is in a FedEx facility an hour and a half away but it isn't scheduled to be delivered for another 7 days. What? It takes a week for a package to move 90 miles?

Do yourself a favor and not give FedEx your business. It is run by incompetent drivers who are lazy and refuses to deliver packages in a timely manner. Calling customer service is a waste of time because they don't have much information and really don't care about customer satisfaction. I will never use FedEx for deliveries ever again!

I ordered a package and was suppose to receive on Saturday and now it's been put off for a few days because unable to deliver. Because it rained some in the AM and I live on a dirt road the truck didnt want to deliver it and it hasnt rained the past 8 hours and it's hot and sunny. This isnt the first time that FedEx has done this because a driver dont want to do their job. When I have called about the issue all I can be told is that they have no control over it, they should have control over their employees not doing their jobs. FedEx has false advertisement saying they can deliver in any kind of weather, really? You can't deliver when it's sunny! Will not use them ever again if I can help it, I would rather pay extra than to let FedEx deliver for me.

FedEx made a one time exception for me although I had used insufficient packaging, and we were able to replace our items.

I ordered from a distributor last Thursday. Out for delivery the next Tuesday. No attempt to deliver made. Same on Wednesday and Thursday. Package going back to distributor and being reshipped UPS. I tried to use them to ship ammunition. The liberal ** I talked to said I needed "explosives training" to ship ammo through FedEx. UPS is normal ground shipping with a ORM-D sticker. FedEx office location at 6020 Camp Bowie in Fort Worth has a bunch of liberals that like a paycheck yet don't want to ship packages. Gun guy has to answer 20 questions about what he is shipping with a pre-printed label. Dirty welder guy has no problems at all. Sad to have to wear a disguise to drop off something.

I ordered mobile phone from MI on 12th July 2018. From then I have been tracking my package. On 14th the shipping details were updated saying the package is in local facility. Today it is 20th. Still haven't received my package. Calling FedEx team from Monday (14th) for the update. They are saying they will deliver the product in 24 hours from past 5 days. I have been working from home from Monday to Friday for the package. Still waiting for the package. Customer care agents just giving me deadlines everyday. No action taken. They have no idea what customer satisfaction means. You guys should not be in this business if you cannot make your customers happy. I don't give reviews often but the experience that I had I wanted to share with people and wanted them to think twice while they opt for your service. I wish I could give no stars in the review.

I spent an extra $23 on Overnight shopping, and stayed home from work to make sure my package was delivered today. It was scheduled for delivery by 8 PM. I received an email notification stating that the package wasn’t delivered because “no one was home.” There were THREE of us home waiting for this package because it is needed by tomorrow morning for an event! No doorbell was rung, and no door tag was placed to even tell us where we can pick up the package. Absolutely horrible, lazy service! Use something else if you can. This isn’t the first time FedEx has done this.

I have had the worst customer service experience with FedEx!!! They are extremely rude and unhelpful. If you can use another carrier... I would suggest you do. Their customer service reps are rude and lie!!! They make a mistake and you pay for it! Horrible, horrible service!!!

Do not do business with this company! When they ship a package to the wrong place and you try to return it, they ship it back to you instead of returning it! Take your business elsewhere if you want your package to go to the right place and be retrievable if it isn't.

I need help. FedEx is claiming that I accepted and signed for a package. I did not. I have been going back and forth with them for some days now. Here is the issue: I placed an order with Comcast. I was given a FedEx tracking number. When I looked up the tracking number, it said that my package was delivered to and signed for by me. It was not. When I called FedEx to correct them, I was called a liar, and my integrity was questioned. I was first told by their representative that my package was delivered to me on the second floor. There is no access to the second floor.

Don't use FedEx. DANGER! They are really two (2) companies and they really don't like each other. I put an express label tag on my package and left it for pickup in my building. But, FedEx GROUND picked it up and lost it. They are not capable of scanning an Express label (really!) and so Express does not know where it is and cannot find it. Eleven days and they are telling me to be patient. They told me that GROUND (a system of subcontractors) took the package and that I should drive 15 miles to the GROUND terminal to get it MYSELF (wait a minute, aren't they a pick-up and delivery company?). When I did, the GROUND people told me to "talk to the hand." "We don't got yo' stinkin' package!!" DON'T USE FEDEX.

I literally wasted my whole day waiting around for my package. I was told that my package would be here by 8pm. Unfortunately I have no doorbell in my building (which I have zero control over) so I had left a note for someone to call my phone so I know when the person got here. Around 2:30pm I get an email saying that no-one was home to get the package. Are you kidding me?!?! I wasted a whole day for someone to come to my door and then just drive off!? My whole day off was spent waiting around for nothing!

In late May I purchased a $850 piece of medical equipment which was shipped via FedEx overnight. Three days later it still hadn't arrived, when I received a call from some man identifying himself as being an hour away, and who started complaining about his job and his boss. I finally got him to calm down, which is when he told me he was a FedEx driver who had my equipment on his truck for days but didn't know it, at which point he went into a lengthy rant about how everyone at FedEx but him was at fault. I told him it was medical equipment and already late, but he said there was nothing he could do.

Ordered some truck mats that was said to take 2 days for delivery. Ordered mats on Sunday. Mats were said to come on Thursday before 8pm. Checked delivery status and it said there was a delivery exception. According to them my address was incorrect. I called and verified my address. I was told that the address on hand was correct. Representative told me, Friday before 8pm I should expect my package. It didn't come Friday. Checked online delivery status, and said it would come Saturday by 3pm. I call customer service at 6pm. They asked me to verify my address again. The guy told me he can't understand why it hasn't been delivered yet. I just going to have to wait till Monday and tell them to leave it at a FedEx store so I can pick it up myself. This company should stop spending money on commercials and fix their infrastructure first. Funny thing is, this same week my Amazon order came on time no problem, from FedEx.

Originally I wrote this review against the company who sold me the order but they have refunded me. Still I think people should have an opportunity to know about my recent experience with FedEx. I tracked my order closely, I usually do on more expensive orders and this one was just shy of $400. The website stated it was out for delivery on 7/2/18. Later that evening the website status changed to 7/3/18. Later that evening of 7/3/18 it changed status to "delivery may be delayed or lost."

Avoid FedEx at all costs, every time I order I tell them, "Do not ship by FedEx" but sometimes I have no control over it. They leave packages all over the place. They never deliver on time. Info online is wrong. They say they attempted delivery but never really tried. Customer service not helpful. All around bad business. Avoid Them At All costs!!!! UPS has much better system, same driver every time who knows customers personally.

Received FedEx cell phone alert to be home to sign for expensive package on Thursday 7/12. Stayed home from work to sign for package but package never arrived. FedEx website indicated package exception and package would arrive Friday 7/13. Stayed home from work to sign package. Package arrive 7:05 pm as last delivery. So I stayed home 2 days in a row as a result of inaccurate cell phone alert and late delivery.

I just finished remodeling the nursery for my unborn child, last step is to install the flooring which is to be delivered by FedEx. First I was told it would be delivered on 7/11... it didn’t come. Then tracking says it went out for delivery at 7:18 am on 7/12 and would be delivered by end of day... it’s 8:30 pm and still not here. Each time I call customer service, they can’t tell me where the driver is or what their name is. They can’t even get ahold of the driver to give me a call with an ETA. I’ve been waiting anxiously for 2 DAYS for my package and all I’m told is “it’s out for delivery.”

When I was tracking the schedule for delivery it stated that my package was delivered at a certain time. However, it was NEVER delivered!!!! I had to cancel my schedule so I can be at home to sign the delivery. But NEVER came when it said it was delivered!! The worst thing was when I called the customer service they couldn’t do anything for me!!! They said they’ll call me back but NEVER called me back!!! I had to call several times. But still nothing!!! The worst customer service EVER!!!

I called FedEx about 4 months ago with this same issue. My issue being the internet delivery date not being correct. It is hard to staff for the week when you don't get correct information. It is now 3:46 in the afternoon and my delivery date is still set for today before closing. (Meanwhile it is sitting in another state.) I have been on the phone for over an hour trying to get this issue corrected so that it doesn't happen again. I am getting nowhere. This week is a bust for me again. I hope that in the future my efforts today will make a difference for other small business. If a delivery is promised by Friday, then put the Friday date on the internet, this is the only information that we as the end customer ever sees. Why put Thursday if it is going to set more than 24 hours at one of your locations???

On Thursday, July 11th, I received an email stating my package had arrived from FedEx at 1:48 p.m. I was home and got the notice via email. The interesting thing is my dog that always barks when someone comes up to the door, and she DID NOT BARK at this time. However, when I went outside to look on my front porch, there was NO package. I proceeded to go around my home to check outdoor stairs, side garage and even went to look on my neighbor's porches. I like to respect people’s privacy and property and don’t like to bother my neighbors since they have jobs and or families at home during the summer so I just looked on porches. Then I proceed to go online to the FEDEX live chat and had to deal with two representatives who said, “They would put a trace on the package” and wait for a rep to call back later before 5:30 p.m.

I worked from home and I'm in process of returning (heavy) equipment back to company, ex-supervisor told me FedEx guy would carry the box with them when they delivered the labels. I got home and got FedEx slip saying I missed them & the labels were at the grocery store down the street. I didn't mind taking the equipment back to the store. Just wanted to know so I could ask a friend. Anywho, I let supervisor know and she says they could re-deliver labels & pick up equipment & to call them. So I call them. First guy I had to tell the situation not one, not two, wait for it...3 whole times. I literally explained everything to him and he kept saying "the packages are at the location" to which I replied, "YES I know they are at the store, that's not what I'm asking." It got to the point where I even told him exactly what I was shipping and for who and why. Eventually, I just tell him to transfer me to someone else. He does and I wait for that for a good ten minutes.

I paid $32 to ship a letter via 'FedEx Saver Residential', from Boone, NC to Greensboro, NC (100 miles). The FedEx shipping center where I sent the letter from guaranteed that the order (placed Thursday 6/28) would arrive in Greensboro no later than Tuesday 7/3. The letter arrived Thursday 7/5. Forget trying to get a credit for poor/late service when you call these losers. You cannot reason with them. My university department already has blacklisted them and I will do the same. The USPS ships for ~25-30% of cost of FedEx and is still faster. Avoid FedEx at all costs if you do not wish to overpay for poor service!

I placed an online order with Woman Within and received an email, with a FedEx tracking # telling me it shipped on 7/2 and would be delivered by the end of the day on 7/7. The package was not delivered that day and it's been next to impossible to get any further information. I called yesterday, and through their automated system, was told the package was on the way to the post office serving my area. The package left a FedEx facility at 6:08 am on 7/6 and this facility is only 2.5 hours from where I live. It should have reached that post office that same day.

Long story short: Passport renewal document, need to send it to My country asap. I go to FedEx after an agent confirm they do ship in the requested city. They gladly take the money and the package. 24h later a relative tells me they have never seen a FedEx branch in the city I had ship my docs. I call FedEx they "realize" they don't actually ship in the city I requested but 200kms away and that my contact could always go there to pick it up. Seriously? If I ship my package it is so that it arrives at destination not 200 kms away otherwise I would not have shipped it. Genius!

Every time I have something I ordered set for delivery from FedEx, they deliver WAY later than they're supposed to and falsely change the information on the tracking service to make it look like the delivery was delayed or rescheduled. They also falsely claim to have attempted delivery when they really did not, or claim that I changed the delivery date/time - which I also did not. They're lying and manipulating the data on the site to make it look as though it's the consumer's fault for their problems, and that is just unprofessional, dishonest, and immoral.

I waited a week for a package that somehow was failed to be brought even though the driver said he dropped it off at my doorsteps?!?! I'm sorry but you all have the worst service ever. I've never had such problems especially with being in such a small town. You fail to meet the standards of the public especially in the 21st century. Your driver can't pull out his phone and look up an address? Best of luck to you in the future. I will no longer use your service.

Refuse to insist on signature in thief ridden neighborhood! I live in an apartment building which regularly has packages stolen. The last time FedEx left a package on my doorstep, it was stolen. The best (or worst) part? It was 40 lbs. of cat litter! And yet these IDIOTS tell me that the driver will likely leave my package on my doorstep, because it is "at their discretion" Seriously?! What part of thieves in the area stole 40 lbs worth of cat litter do your drivers not understand? Also, unlike UPS and USPS, FedEx does NOT have a local number for me to call. So the local drivers and local distribution center have NO clue how dangerous this "safe-looking" area actually is!!! FedEx get your act together!

I have been waiting for my package to be delivered since 0800 on Saturday. It was supposedly going to be delivered between 0800-1700. I called before noon to get a status as I need to go out of town. I was told that it was out for delivery. Note: I did not leave my office all day even to get lunch. Later, just before 1500 (3p) I got a message that said an attempt had been made to deliver my package-which is a LIE. The driver LIED and had not attempted to deliver my package. All of my attempts to contact the New Haven FedEx facility where my package was coming from were unsuccessful. All of the attempts made by the FedEx customer advocates to contact the facility as well as the facility manager initially failed.

I am filing this complaint to warn other consumer that are expecting deliveries or use this service for delivering their products. I ordered a Dyson vacuum cleaner through Amazon and I have the Prime services. I placed the order on June 29, 2018 and the expected delivery was 7/3/18. No package was delivered and I stayed home from work. I contacted Amazon that stated that something went wrong and the new delivery date was 7/5/18. I stayed home from work a second day and no package, but this time I went to my door and there was a dog tag reflecting that there was a second attempt at delivery.

We get it urgent package once a month. We live in a house with five other families and each family has their own mailbox with the number and name on it and yet every month FedEx delivers this urgent package to the wrong address. And on the package it says our number and our name and yet they still put it in the wrong number and wrong name. And now they're putting the package in the mailbox lately which is a federal offense or you cannot put anything in a mailbox except USPS... and every month I call up and complain and every month they say they will make sure it's delivered right. They're not trustworthy. They don't understand or can't read English. They're useless.

I ordered some medical supplies that I need for my wounds that I was almost out of and placed an OVERNIGHT next day delivery order on Monday July 2nd, 2018 and only received July 7th, 2018. I placed another OVERNIGHT next day delivery for medical supplies on Thursday July 5th, 2018 and received those medical supplies July 7th, 2018. This company is a JOKE!!! Also, as other consumers stated they kept leaving the packages I did receive at other times in bad weather rain, snow at a side garage door that is never used so I put a note on the door and they still left packages there when I have a covered front porch and a covered back porch!!!

I've had various problems with FedEx over the past two years. The first was a $30 watch that was not delivered, even though the status said it was. When I called their 80 number, the response was "Oh well, those things happen..." I had two more problems right in a row, where they placed exceptions on my packages, stating they could not find my address, heh heh... I own my house, and no one has ever had difficulty finding me... except FedEx drivers apparently. Just yesterday, I had an order for chocolates sit in a hot delivery truck from 4:09 am until it was finally delivered at 5:08 pm... Needless to say, I had to put the box in the freezer to try and save the gooey mess... FedEx has become so unreliable that I've complained to any merchant that uses them for my orders... And it is getting worse rather than better.

So I ordered two packages from Walmart, one came and when I checked emails, it said the other would be delivered the next day before the end of the day. Nothing came. I tracked the package and it said still at the FedEx location (two miles from house). I then looked at the history of the package and saw that it had arrived there on Monday. Tuesday thru Friday, it said "No Attempt Made". Now it's Saturday and it claims it is on the truck, we will see. Why was "No Attempt Made"? It took it only one day to go from TN to OH. Now at least 5 days to go 2 miles. Now If I need to get a package, if only offered by FedEx... "No Attempt Made"!

I stopped ordering from Chewys because they use FedEx. FedEx would leave packages at my side door instead of front door. My husband made a nice sign and placed it on the side door that states, "Please leave all packages on front porch." Apparently FedEx drivers do not need to be able to read because my packages were left at my side door under the sign. I placed an order that was to be delivered July 6th which was not delivered, FedEx site showed that they tried to deliver it the day before, July 5th but the address was wrong. Funny that the other two items I ordered were delivered on July 5th but yet the address was apparently wrong. How does this company stay in business. I am going to do my best when I order that the company does not use FedEx.

I am happy to report that on Saturday, July 7, FedEx delivered my package to the Walgreens near my home as promised. I am very happy about this. Luckily, it wasn’t lost but just delayed in the system because of the change of delivery venue.

I ordered an expensive purse from Sak's a month ago and it was never delivered even though FedEx indicated online they had delivered and left at front door - they absolutely did not! I work from home and I also have a doorbell camera not to mention I live on a small street with no outlet. I filed a claim with Sak's and told them FedEx was never on my street that day as my office window is next to front door and too, the time they said purse was delivered, I was in front yard at that time which was around 6:30pm. I received a refund from Saks but really wanted the purse so I thought I would order once again and this time I requested a signature delivery that way there wouldn't be any complications, right? Wrong!

If you want your packages dumped on the side of the road instead of at your house so that people can steal them then FedEx is the right choice for you. Not just once or twice but 3 times in a row. Calling them is a waste of time as they will claim no knowledge of anything. I now ask every merchant what shipper they use and if it is FedEx and they for any reason cannot use another company I will cancel the order and find another merchant that can use UPS or USPS. (How sad is it that the USPS outperforms your company?)

This concern was finally escalated to a higher level and from there, my concern was taken seriously. They did eventually track down my package and was able to retrieve it and get it delivered.

I placed an order. The FedEx site said it was delivered. Perhaps, but not to me. Somehow, their system shows my old address that was changed by the post office. It's still where I live but no package. After calling them, they would not tell me where it was delivered but after repeated calls, I was able to figure out that they were using my old address even though the shipper had my current address. Chewy, the shipper sent another order to be delivered. Meanwhile, I changed the FedEx address to current one. They still could not find it and apparently they don't know about the invention of cell phones. It is supposed to be delivered tomorrow but what if they can't find it again? People apologized all over the place but NOTHING was done to make amends or offer anything for my inconvenience. I'll choose USPS and UPS from now on. FEDEX is lousy.

A critical package was supposed to deliver yesterday by 10:30. Other pieces in the shipment got to the recipient. I was told by FedEx that when planes are filled not everything gets on! That same rep said she would do a trace and have someone call me. Nobody called.

Sent a package to a city in Philippines and they said it will be there by the next Friday but past Friday still not there. Then Monday, Tuesday comes they also end up dropping it to a different city. Called them twice. All I hear is sorry which I don't need. Very incompetent! I called 'cause I need assistance but they make me more confuse. First agent said my package is already in the right city and transfer me to a diff. agent and he said my package is still in the wrong city!! I AM NOT SATISFIED WITH THIS KIND OF SERVICE. I WASTED MY MONEY AND TIME FOR THEM!

I ordered something online and paid 25 extra dollars to get it 2 days later. It even said on the website it would get there on time, two days later and they sent a text saying the package was delayed and instead would arrive 4 days from when I ordered it. Naturally I called to get some sort of refund for my 25 dollars since I paid for 2 day shipping and to ask what went wrong. They said it missed the plane and they refused to give a refund. Extremely disappointed in this experience. This kind of thing happens all the time with FedEx. They never get here on time and always make excuses. I’m almost to the point where I will refuse to buy anything that will be shipped by FedEx. I am fed up!

Like most couples my wife and I both work. So no one is home to sign for packages. My wife ordered a couple of packages and FedEx left tag on door and called & left voice message. So we took the slip to FedEx to pickup up package, and was told since no one was home they contacted the vendor. The vendor told them to destroy the package. Their voice mail said that they would wait 5 days and contact vendor. They also said that the vendor told them to destroy the packages. Then to top it off, apparently while we were gone they called again about picking up our packages. So I will try and request all future orders do not use FedEx.

Booked a pickup once and never showed up. My brokerage sent my application package to the council and FedEx lost it. And they don’t even try looking for it. Never gonna use it in my lifetime. Their customer service is horrible too.

I paid $146 to ship a package. Estimated delivery time was 4 days later. I checked the FedEx website on Thursday evening and they sent the package back to its original location. When I called they said "sorry, but we are in this together"?!? Like this is affecting them. New delivery date was set at 7 days later after the original delivery date!!! Now I get a notification it will be another day!!! Horrible!!! I will, from now on, use UPS or USPS. I WILL NOT USE FEDEX AGAIN!

Package was to be delivered on 6/30/18, at 9:30 am get a message that the package could not be delivered because Business was closed. That is a blatant lie because I open the business at 7:30 AM in the morning. They never even tried. I had this package delivered to my work as I knew it would need to be signed for. The town I work in only has 5 business on Main Street and I’m the only one open on Saturday. From now on I will pay more for a product from a company that uses UPS, I will never order from a company that uses FedEx as their shipper. Customer service was going to get back to within an hour. That was yesterday at 10:30. It has now been 24 hours and I haven’t heard anything. But I’m not surprised with the way they lie!

I had no choice but to accept ground delivery. Package has been sitting for two days in processing center two miles from my home. Tracking shows on truck out for delivery today (6/30). 3PM 6/30 receive email delivery delayed until 7/3. WTF? That will be six days the package sits in the local processing center. Words cannot describe the incompetency of the women and men running this pathetic company and the people they hire to work there.

My package from New York City was scheduled to be delivered to Boston by FedEx overnight on Friday June 29, 2018 by 10:30 AM (it is just one hour of flight between NYC and Boston). It did not arrive on Friday. It ended up in Memphis TN instead, their hub. Contacted customer support twice. None of them was able to provide me with the new delivery date/time. I subscribed for text and email updates. No tracking updates were received, even though the package was slowly moving to Londonderry NH. Finally received a status update message after contacting customer support for the third time. Poor service. Two wasted days of waiting... and still waiting... by 10:30 AM again. Will see.

I wrote the following to Fred Smith, founder and CEO. The company you created has gone to hell. It now embraces a culture of liars. Three times in the month of June, your tracking system reported that packages were delivered to me. Three times the packages were not delivered. Three times I had to contact your company. Two times, the supposedly delivered packages were delivered 4 days later. I am waiting for the alleged delivery of June 26 to get delivered. The delivery address on all packages is **. You can look up my address in your system and get the 3 tracking numbers. Correct? Once you investigate and get lied to from the people within your company, I request that the people - the driver or administration person who is now involved in deliveries to my home be removed from my deliveries. These people are not trustworthy and they lie. You should of course fire them, but that is your business.

I ordered some health items that my 89 year old blind grandmother needed and were out of locally. She lives on a hill with three houses. The numbers are clearly on her house with delivery instructions below. One of the other houses has no numbers and the third one has different numbers or none also. UPS and USPS have no problem delivering to her. FedEx left note that they had left at front door. Not there. Had to have someone check since she is blind. Called FedEx and was put through the system and was told that the driver had 24-48 hours to respond and then I may need to contact company I ordered from originally. Well my grandmother needed the items so I called the company, Walmart, in the meantime and they sent a replacement package.

The drivers for this company (unlike USPS, UPS, UHaul, and contract drivers for both Ikea and Home Depot) seem incapable of finding our address and have twice now delivered our packages to the wrong location. Unlike other drivers they do not bother to call us to verify our address when they are at loss and in one instance they left a package in the middle of a thunderstorm after wrongly delivering it to one of our neighbors. That package and its contents were destroyed by water damage. Our address is readily found using Google Maps and it is clearly printed on the front of the house. Customer service on the other hand has been excellent.

FedEx delivered a very expensive package today. The driver left it in front of a closed garage door. We enter our garage from the access door in the house. When leaving, we open the automatic garage door and back out. I have told them of this problem before when a package was backed over and destroyed. When I contacted them today about this repeat problem, they said that this is company policy. No other delivery company has ever done something this stupid. I never use FedEx for shipping, but I can't stop companies that I buy from to not use them, but if I have a choice, it never use FedEx. Watch out, they don't care.

The whole FedEx company is a Sham. The customer service agent are very bad. I was told I will get my shipment on Thursday 28 June 2018. I track it and up to yesterday at 10.47 pm I was told it will be here on or before 8 pm on the 29th. This morning it say the shipments is pending and when I called I was to that the product was picked yesterday. Pls how can FedEx allow that to happen and this agent said she is a manager with a name Lorena and employment ID **. That is not a manager. She is not even listing. She just talking like robot saying same thing over and over. When a customer called 90% is for the agent on the phone to resolve the issue not to be insulted. FedEx is a sham. Don't believe them. When you track your product, any of their agent can write what they want the sender and receiver to see on the tracking. I hope never to have to deal with the sham company in my life again.

FedEx India is un-dependable. There is absolutely no time conscience. Deliveries are erratic and whimsical. There is a fake FDA in India. Further complicated by archaic corrupt Indian Customs. There are no provisions for dry ice shipments for transporting biological tissues from India. Packages delivered 3 months ago are traced after delivery. FDA has no plans to compete in Indian market.

FedEx customer service can be summed up in two words, "I'm sorry" and with most "customer service" reps you do not even get those two words!!! They LIED about where the package was FOUR times, by FOUR different people. I had to drive THE NEXT DAY over an hour to get my package at the physical FEDEX shipping center! After confirming that the package was there they even lied again and said it was not. Finally, after going through two people they found the package. NO APOLOGY!!!

I paid $105 for a next day delivery on a Monday. The envelope didn't make it to the airport on time. When the receiver did not get it the next day I called FedEx and found out the facts. The package was in Memphis and they promised next day Wednesday. On Wednesday the package was still in Memphis and no reason was given but a promise for the next day. On Thursday the package was in Memphis and I lost my patience at this point. I paid that amount of money because it was time sensitive.

I want give FedEx minus star if I could! I had few boxes shipping with FedEx last week from Saskatoon to Kelowna, at the beginning it said my packages will delivery on Jun 13th, I was waiting for whole day in my home and nothing came. Then I got an update. Said that my boxes have been separated to two shipment, one will arrive on Jun 15th, the others arrive on Jun 18th. That's not a problem to me, I can accept late delivery.

I ordered a package from Apple on Thursday (June 21, 2018), and I received a tracking number the following day. I was informed that my package would be delivered by yesterday (June 23, 2018), but it was never received. I tracked the package online and it said the package delivery was pending. I called FedEx a few minutes ago, and was told I just needed to wait on my order. I am upset because if this was an emergency, I wouldn't be able to just "wait". The customer representative offered me nothing for my time and acted as if it wasn't a big deal to him. The office is closed today, but I had no clue I wouldn't receive the package when they told me I would, or I wouldn't have waited until today to call. All in all, piss poor service. Extremely disappointed in FedEx! If it's up to me, I'll only receive shipments from UPS!

FEDEX doesn't deserve any star, if I could give in minus ranking... I'm moving from here to there and there to here to collect my parcel. Package suppose to deliver on 21st at 10.30 am. I was at home and waiting for package which contained my parent’s passports. They didn’t come till 12:00 noon, I called to FedEx office and asked about package. They said one already attempt at 9:48 and no any tag on my door. I requested them, please deliver our package between 2 pm and 3 pm, they said, “Ok no problem. We will deliver between the same time.” But after one hour they called me and said, “We are unable to deliver that package between the time.” I was in a lot of stress because I already booked air ticket for my parents to Canada worth of USD 600. All plan gone in water.

I order a bed at wayfair.com and waited home to receive the delivery entire week since they constantly give fake info saying ‘will be delivered by the end of day’ but they never attempted the delivery and just keep updating with fake info: resulting me wasted entire week. Called them and they gave me a reference number and made me wait for a call from another department. Never received a callback. Terrible service! Can’t believe they are running their business pretty successful.

Ordered a medication for my patient on FedEx express. The packet arrived on 06/19/2018. FedEx made an attempt to deliver out of office hours. Called the IPD division by name Karala on 06/20/2018 and explained our office hours. On 06/20/2018 there was a call from FedEx, Concord that the shipment is routed for 06/20/2018 afternoon route. The patient was scheduled for the 06/21 morning after 10AM. The shipment was not delivered on 06/20/2018.

I purchased a drone from DJI and the company shipped it very quickly... Unfortunately, they did this via FedEx... It needed need 5 days to take my parcel from him. Day 1 - I received an message that they try to deliver the parcel, but "the customer not available or business is closed" which is not true, because in the house had people all day. No phone calls, no notes on the door-nothing. Day 2 - I change the address via FedEx online system to the FedEx pick up store/Walgreens store - N Lamar - Austin, TX. They confirmed the change and again "the customer not available or business is closed" which is impossible because it's a public store...

FedEx Delivery gets me so angry, I had a package that was supposed to be delivered today, I also paid a lot of money to make sure it gets to me expedited and it required a signature so I took a day off from work and waited at home. It infuriates me that the person who delivered the package did not ring or knock for me to hear but however left a notice for me to have to pick it up or wait until another day. They run in quickly and try to get out quickly without you ever being able to get your package! Unprofessional. If I wanted to go somewhere to pick it up I would not have paid to have it delivered! Totally unsatisfied.

FedEx employees or affiliates in contact with my packages SLIT OPEN the tape on my boxes AND STOLE my property during shipment across the US. I spent A LOT of money shipping several boxes. Not only did the staff continually screw up my online, over the phone and in person pick up with my order pretty much EVERY TIME, but they also STOLE from me and refused to acknowledge this crime even happened. All they could do was say: "sorry your boxes got lost."

I send my son a package, to New York City, at least once a month. Within the last year he moved to a new apartment, his apartment is on the 5th floor. Every time I send him a package I get a delivery exception. The first four were because no one buzzed him into the building. Let me tell you why that is a lie; he has an electronic door lock which allows him to open the door, when buzzed, anywhere he has phone service. Not only can he open the door from anywhere he has service, but he can see who is at the door and speak with them. Therefore, the FedEx delivery person was lying, he lied five times.

I was supposed to receive a shipment on 6/16. According to the tracking number, it never arrived. I called FedEx yesterday morning and was told It would be delivered yesterday, it never was. I called again last night and they tried to brush me off again. When I was persistent they opened an incident supposedly to issue a trace on the package. I was told I would receive a call and an email within two hours. Still don't have the package and never received any call or email. Apparently they could care less. The most pathetic customer service I have ever received. Blatant outright lies. They read from a script and just try and get rid of you. The trace was also placed because as you can see in the second interaction I asked if they had any idea where my package really is. I don't think they do. It has been showing in LA Grange, IL for 3 days now with status as scheduled delivery pending.

I'm very disappointed with FedEx, and their shipping process. I'm a small business owner, and use internet for ordering products for myself and customers, and on multiple occasions the items arrive in poor condition. And it's upsetting to know that there's so little consideration for my property, and the other issues is that multiple packages coming from the same vendor shipped at the same time seem to get lost, misplaced, or delayed to the point that the packages are separated by a couple of day. I pay good money to have these items ship, and I feel that the quality of the service just is not there.

Package that allows me to do my work, feed my family has not been delivered in almost two weeks. I have spoke with someone every single day for almost two weeks now and they still have not delivered my package from work! I have spoken to both ground trace and customer service daily with promises of next day delivery. They have nearly given me a stroke with their excuses and promises. I am past irate with them with good reason. They have left door tags for someone else’s package linked that package to my email. Taken my package all over Tarrant County. Re barcoded. I have daily made arrangements for someone to sign for the package with their employees and drivers not following directions.

I received a text message from FedEx on Friday, June 15th informing me that they had a delivery for me scheduled for Saturday and that I had to be home to sign for it. I waited all day Saturday and continued to check the text which indicated that the package was on the truck and would be delivered by the end of business on Saturday. Went to bed at 10:00 p.m., no package. My son called me on Father's Day to see if I received his package. Waited till Tuesday to call and was informed that they shouldn"t have sent me the text and they don't know what is wrong.

I don't have a choice when I place an online order, the company chose FedEx. Every time they are the shipper our package travels all over the state. Takes one day to get to my state, then sits in my state for 4 days. What the heck. I make many phone calls, each time I am told I will get my package by 8:00 that night... NOPE. This was on Friday, it is now Monday and my package is still sitting at one of their offices. Each person sounds like they are from another country. Terrible customer service, terrible shipping company.

Never ever will I use FedEx again. After they damage my package sent with SmartPost they won't take any responsibility basically accusing me of choosing the cheapest shipping option. They don't want to return my damaged package to me and said they are tossing it away. Well screw you FedEx and your crappy customer service. Incompetent fools.

I don't take a lot of deliveries from FedEx as they generally don't end up well. After have the last several deliveries "tossed" in the yard I specifically set up delivery instructions for my package to be left on the front porch as I knew we would be out to town. While on vacation I received a text stating that my package had been left at the front door but upon arrival home the next night we located that package lying in the grass next to the driveway, in a driving rain about 50 yards from the house. This is not our front porch nor the first time this has happened. I took pictures, went directly inside and called to file a complaint. I was told that I would receive a callback w/in 2 hrs. That was 2 days ago. Still waiting.

On a Wed I ordered from Amazon a new luggage bag because that Sunday I was leaving to go away for a week. The order was expected to arrive that Friday. It didn't and I got an email that it may not be delivered until the following Mon and if I still didn't have it by Wed to call them. That was not going to work being that I was going to be away during that time and the package would sit by itself on my front porch for a whole week!

Like USPS, FedEx provides an expected delivery date when their services are used. Individuals generally like to know this date in order to make arrangements to be home in order to avoid theft of the item or tampering with the item. Some items delivered can be quite expensive, heat sensitive, fragile, etc. It makes sense to have someone home on the delivery date in order to avoid damaging these items.

I usually buys some gadgets for my company from China which are mostly delivered by DHL and Aramex successfully however when I tried FedEx, it was a different store altogether. You're assigned to a special clearing agent whose contacts are not given except email. They now send you an email with so much demands making it difficult for your goods to be delivered. It was a bad experience.

My husband and I ordered tires and the tire company sent an extra set of tires that we had not paid for. So we contacted them, said we would return them. They sent us return labels. I called FedEx for a pick up of four tires, specified that there would be labels with them from the tire company. The HUGE truck came (how much room do four tires take?) and we gave the driver the return labels. I thought that was that, but then I got a FedEx bill for the return, for over $1200!!! For tires I didn't order and do not possess!!! Did they ship them to the moon and back first??? Ridiculous. I have called repeatedly, emailed images of the return labels, have been assured someone will take care of it, have been pushed aside, have been told stupid things like "I understand you are frustrated." Really!!!! And they keep sending this bill that was supposed to be "taken care of" to collections. Almost a year in and still not a drop of help.

Was told my package was being held even when it was meant to be delivered and I could pick it up from their distribution centre an hour away, which closes at 6. At 5:45 Was not sent out for delivery the next day, when called and questioned it was still being held. “You’re welcome to come collect it” was the response, again. An hour away, this call took place at 9:30 and because screw me the centre closes at 10 am today. I’m so glad I’ve had to postpone my cross country move because FedEx just doesn’t send out a package meant to be delivered. I’ve almost always used USPS, but Jegs has some deal with FedEx. Guess I’m never buying anything through Jegs and I’m certainly avoiding Fedex, think I’ll drive to Texas myself and collect my order next time.

Found a tag on my bedroom window indicating that the delivery could not be made because no one was at home. 1) Someone was at home and, 2) a note on the bedroom window? I cannot get through to the driver! UPS provides superior service... FedEx does not. They did not deliver the next day, but two days late? I will never choose FedEx.

FedEx SmartPost - Ordered item off eBay. Chose the FedEx shipping method- as I have never used them for anything. Item went from Tennessee to California quickly. But now, it is stuck in an eternal arrived/departed hellscape. I keep getting delays added to my delivery date. The package is literally less than 50 miles away. FedEx is the absolute worst shipping method. Period. Avoid at all costs.

FedEx is the worst company to do business with. First their manager can’t figure out how to refund your money. He tells you that you have to ship something because of his ineptitude. Then the package is supposed to be delivered on a Saturday but doesn’t show up until Monday afternoon. FedEx claims that Seattle had snow that March 20th. The only problem with that is there wasn’t a flake of snow anywhere near Seattle that weekend. Just another lie to cover their butt. When I get back home in New York I call FedEx and explain what happened. The person I talked to seemed very reasonable and listened to the whole story. She was very apologetic and said I would receive a refund in about 5 weeks. I should have known that that was another lie as that is the FedEx way.

So I knew from a long time ago from past experience not to use FedEx, the worst delivery service. You might as well go drive to pick up whatever you ordered if for some reason someone uses FedEx. Well Walmart still uses FedEx, me not knowing ordered 2 tires. But anyways it was coming from California, it took FedEx 4 days to get it 200 miles. Couldn't believe it, so I contacted Walmart and asked them if 200 miles in 4 days was acceptable. They tell me FedEx still has 3 more days to deliver it. I'm like wow, at that rate I will not see my tires for a month. Do not for any reason use them, can't believe they are still in business.

So, I have been having a continuing and repeated problem with FedEx for about two years. They simply can't reliably deliver packages to me and they will not call/email me about the delays- all despite my repeated attempts to get this resolved. This all started about two years ago when I received about three weeks' worth of "delivery exceptions" saying FedEx could not get a set of jack stands to my house (weather related, supposedly- but I was in and out of our roads for all of that three weeks). These issues all came to a head this week. Here's why: FedEx delivered a package to me on June 5, one of very few we actually received on time and with no issues. The order was from a company in California, I live in PA. On Saturday, June 9 (yes, four days later), I checked the FedEx tracking page for an update on a second package I ordered from the same company. The tracking page originally told me the order would be here Friday.

Every time FedEx has been used to deliver a package to me, I get notifications that it is to be delivered for example like my package now, supposed to be here today. I was sent a notification saying it would be here between 9:35 am and 2:55 pm, I called them at 5:30 to find out the status and the lady claimed that the delivery was scheduled for 6/13 which is not correct. I have the printout showing it's supposed to be delivered today. EVERYTIME FedEx has delivered to me, I get told it's going to be on one date, and it comes the next. Or if it was supposed to be delivered on a Friday, I won't get it till a Monday. I paid for an overnight once and it was sent on a Monday, I got it on Friday!!!

I ordered a television from Walmart, received an email that my package was delivered on Friday June 8, 2018 tracking **. I was home all day that Friday and Saturday June 8, and June 9th, never received my package. Called Federal Express on Monday June 11, 2018 informing them of never receiving my item. Customer Service informed me of that there was an error, a missed scan. She gave me a claim number. Ten minutes later I received a call from someone from FedEx telling me that he has to contact the delivery driver to see what exactly happened. I don't know what happened to my package, it wasn't delivered and all I'm getting are apologies and the runaround. Never had this problem with UPS. I advise against using this company due to its incompetence.

My customer from Washington D.C. has no 3D, so he sent me a sample. It is a very small plastic part (about 8 x 6 x 5 CM, and not more than 0.2 KG), declared value is only 1 USD as I told him. But I just got a call from FedEx that I need to pay 244 RMB = about 38.5 USD for the taxes. It is robbing... If I do not sign it, it will be sent back to my customer, and my customer will have to pay double of the freight and taxes, and then he has to resend it by other courier.

I ordered a toddler bed and mattress from Walmart on 6/4. It was supposed to arrive 6/6. Every time I checked the status they would change the delivery date to the next day, it would say no attempt made. All this time the items were sitting in a town 20 minutes away. Finally the bed arrived 3 days late, and I got tired of waiting for the mattress when it still wasn’t here by 6/12 and canceled the order. FedEx Customer service was not helpful at all, they apologized and “assured” me that I would get my package as soon as possible.

Yesterday 6/9/2018 I received a e-mail telling me my order was just delivered to my Apartment via FedEx. The driver stated he dropped it off at the front door. I went straight downstairs and there was no package and no driver. I live in a building for disabled people and there are security cameras everywhere including outside and they show the driver lied about delivering the my package because he there was no FedEx truck anywhere to be seen on any of the footage. Plus there are woman who play cards in the community room right across from the front doors and they never saw anyone either.

This happens almost every time they deliver a package to my apartment building. We have a buzzer system but instead of buzzing me to let them in they just leave a door tag. It's like playing Russian roulette trying to get them here while I'm in the lobby waiting for them. Called customer service and got people with such a strong foreign accent I had trouble understanding them. I filed a complaint but don't believe anything will come from it. Since it will now take them five more days to get my package I'm having to drive for 30 minutes each way to pick it up on Monday.

I have subscribed to Blue Apron, I love the meals and they are great. FedEx has delivered my meals to a home over 2 miles away from mine (a couple brought the box to me when they returned from vacation several times) and they placed it in the middle of my 200 ft driveway and due to its location I ran it over. Whenever I order something online and FedEx delivers it, it is usually late. I ordered a pair of shoes that were to be delivered on 6/6/18. They were never delivered, but things happen. I waited 2 days and called FedEx. I was called back after they "did a package trace" and was told they would call me back, but at the latest it would be delivered 6/9/18. Again it was never delivered and now it has no delivery date. I am not sure how this company remains in business. I know that I am now checking with companies and if they contract with FedEx they will not get my business.

I ordered a package from Amazon and the seller used FedEx to ship the package. Since the package was important to me I signed up for FedEx modifications so that I could be on top of the delivery. On the first attempt, I waited at home for several hours when I get notification on my phone that an attempt was made but no one was home. I was shocked as at least 5 people were home. I went to the door and there was no hang tag. And no one knocked on the door. The exact same thing happened on the 2nd day. I think the driver is going to the wrong address or is running behind schedule and falsifying the delivery attempts. Calling FedEx customer service provides no help at all. They just read the status which is listed online.

I order all of my food online. When doing so, I ordered nearly $150 worth of food. It is fresh meal-prepped food that is frozen. I then pay $15 (premium) price for fast shipping to get it on the exact day I need it. Needless to say, FedEx did NOT deliver it on the delivery date that I paid for. The FedEx delivery guy dropped the wrong package off at my door on the day of scheduled delivery. I ended up getting someone else’s package that wasn't even close to my address. I then had to spend nearly an hour calling around to different numbers and pressing different buttons on the prompts to finally get a human to talk to.

Very disappointed, stayed home all day waiting for two separate deliveries, first one came early, then I received notification that FedEx made an attempt to deliver the second item. NO YOU DID NOT EVEN ATTEMPT. SHAME ON YOU!!! UPS gets my business from now on!!!

Getting ready for a through hike southbound on the pacific crest trail... leaving July 10th. So I have got to have my hiking gear ready as leave dates are critical in hiking through Washington and the Sierras in California. I purchased on eBay a backpack which I really liked for a great price brand new Granite Gear. The seller charged my shipping and said it was going to be shipped priority mail expedited service, I mean I wish that's what happened. The pack was bought and paid for including shipping on the 29th of May. The seller shipped it out on the 30th of May. Today is June the 8th and it's still in Florida lost. I presume only FedEx knows. So tomorrow is ten days, here is the tracking details:

I paid FedEx to have an envelope arrive on a particular day in the morning. They delivered it a day late. They said it was due to bad weather. As a result, the check inside that envelope was not accepted by the person selling a travel trailer I was buying. He needed to deposit it so it would clear in time for me to pick up the trailer.

I decided to have some professional photographs taken when we were on a Princess cruise. They were very expensive and I thought I had paid the full price at the time of purchase. I was told that they would be delivered to my address after we arrived home. I was soon sent an email informing me of the day of delivery. I waited in all day as that was the time span given. Nothing came only an email to say I was not at home and a note was left to say when driver would return. There was no note left and no further instructions.

Criminal enterprise that should not be in business. I have contacted the Better Business Bureau, the PA Attorney General, and tomorrow I will contact the Pittston Government Office and call the Pittston Police. They refuse to deliver packages. They need to be held accountable, as this is not only unethical, it is WRONG. Had a scheduled delivery today, June 7, 2018. On their site it showed at 5:07AM it was “Out for Delivery”. Then at 12:29PM, it shows “Delivery Exception No Attempt Made”.

I have my package supposed to be deliver by 2nd June 2018. But every day in status it says "At local FedEx facility" then "On FedEx vehicle for delivery" "in transit" then next day it starts over. I am keep calling them. If I call them they says, "Call business hour." If I am calling morning they will investigate and, "You should hear back from us tomorrow." I had order the item which I wanted to give as a gift on my brother birthday on 3rd, but it's 7th now still didn't receive the item. When I asked them what if my item get damage because of this bouncing between their facility they saying, "Just contact your seller. They will reimburse you." But they not able to understand the fact that after all this you just want me to return and ask for reimburse? Birthday is gone, deal is gone. It will take a weeks for me research the item with same deal and get it deliver.

I am on a fixed income, and ordered tires for my van. I had the tracking number, and checked today that they had been delivered. The only problem with this was that they were delivered to WALMART of all places signed for. I had a friend that was going to install them for me for some of the favors I'd done for him. I called my friend to let him know, so that he could move on to the next project. No clue when the delivery was going to come in, and he's busy with his own work, so I figured it was the right thing to do. So now waiting for FedEx to deliver the tires so that I can pay a garage money I don't have, to do what my friend was going to do for free. My friend, unfortunately, moved on to an engine and transmission overhaul. So thank you very much FedEx for making my already tight budget into a sunken boat.

So FedEx was supposed to deliver my package about 2 weeks ago. Everyday on the tracking email I have I can see that they put the package on the truck and then at the end of the day there is a "delivery exception" and they don't attempt to deliver it. I have written to them twice by email with no response and I contacted the company I made the order through and they put in a complaint and I still don't have the package. I believe when I finally do hear from them that the excuse will be no one was home. Jokes on them, the place I am sending it to is constantly open with someone at the reception desk starting at 7:00 a.m. until 8:00 p.m. The doors are always open, so there's no reason why they can't deliver it. So disappointing. I would love to know what the so called exception is.

Decided to finally add my voice to all the others who have been screwed by FedEx. They have left on my porch, in the rain, during a tornado watch, a signature required $3500 piece of Audio Equipment. No apology, no explanation. Then this week they have on purpose kept back a delivery that has been in my state 2 hours away since Monday at 2 AM a delivery because it says expected delivery is Wednesday and they have sent it on purpose further away now. It could have made it here Tuesday without a problem, Monday possibly but they have delayed its delivery on purpose. They are the worst. And I have a Doctor Appointment now and may miss the delivery. They will probably just leave it even though it is a $10,000 piece of equipment that requires a signature. I will tell everyone I know to not do business with them.

I was home all day waiting for the package. I left a form with an indirect signature on the front door. The package exception claimed the business was closed or that the customer was unavailable. Nope on both counts. Not only was the package not delivered, it was delayed for an additional 3 days. They basically lied to me about the package delivery. I plan to let the company I bought from know that their customers are being played and suggest that they find a new shipping partner.

UPS put them to shame. FedEx went by my house and never stopped and said there wasn't no one home and if I wanted my package I'd have to travel to Roanoke VA if I wanted my package. After civil discourse about my attorney my package was reshipped to me. Worst company ever. I refuse to do any more business with them. Never had a problem with UPS. I've even had problems with FedEx saying my address doesn't exist.

On 5/31 driver did not try to get me for signature. Notified they would retry on 6/1 & did not. Called on 6/1 & promised delivery on 6/2 did not happen. On 6/4 said they tried again but were not on my cameras!

On 5/31/2018 a FedEx truck arrived and pulled all the way to the rear of our driveway at approximately 12:30pm to deliver a package. The truck driver then backed his truck into our 2018 Nissan Altima causing damage to the rear bumper cover and shock absorption. The FedEx driver left the accident scene without contacting us. The driver has denied his responsibility even though there were two witnesses. I contacted FedEx and they have forwarded the issue to their insurance firm.

I can see from other people's posts, that we all have the same experience with FedEx. Here is mine: I am retired, so I have ample time to sit at home and wait for a scheduled delivery. After the package goes beyond the normal delivery time of day for FedEx to appear, I check their website and discover that the driver said "Customer not available or Business Closed" as his update. I waited home all day sitting in my front window and waited for the delivery. FedEx never came down the street, let alone stopped at my home. I have security cameras on the front and back of my home that record any movement around the outside.

I'd like to begin by saying that I usually don't write reviews, but what happened with FexEx is certainly worth sharing. I package was shipped to me using FedEx home delivery. I own a business and never has any problems with either Ground and Express deliveries, but home delivery has always been a problem. Here is what happens: A driver would claim that he/she attempted to deliver a package and the business was closed. This would happen three times and the package would be shipped back.

Got a notice that my package was delivered to my door. It wasn't. Drove around to all my neighbors and they didn't get it either. Called FedEx customer service and told them I went to my neighbors before calling. Then they asked me if I checked with my neighbors. It's like they aren't even listening. Told me they would call me back within two hours, they didn't. Last time they delivered to a neighbor with the same number but different street name. After a week of not hearing back from customer service I called again and the person finally told me where the box had been delivered to. They refused to pick it up and bring it to me, I had to go and get it myself. This is the worst company on the planet and I will no longer do business with anyone who does business with FedEx. They need to be investigated.

This is the third time we had problem with FedEx delivery. Basically the FedEx driver ring the bell and does not even wait 1 min for people to come and open the door. By the time you open the door you see the truck leaving. And the next delivery attempt see the same thing repeating. Unless you sit all day long on your porch you will get your package. UPS are much better as far as delivery and customer support.

I am shipping gifts for my fiance's graduation from a vendor from Texas to Honolulu, it took 12 days to get there after being told it would be there in 6 days. When I called and asked if there is any way I could pay to upgrade the service or have it delivered early there was absolutely nothing they could help me with "once it ships we cant touch it". "The World On Time"... not. Not worth it, next time I'll go with UPS or good old USPS, even they ship faster and at least know where my package is and can hold it at a location for pick up. Incredibly disappointed, luckily the vendor will re-ship me the gifts overnight and accept a return of the late ones from FedEx.