FedEx Reviews

Complaints abound about FedEx's dismal service and lack of accountability and in my experience, deservedly so. I've lost hundreds of dollars because of shipments and wasted hours tracking down packages delivered to someone else in my neighborhood. I've filed claims that a representative candidly told me, "It's not going to amount to anything." However now when I order online I ask my vendor what shipping company they use. If they say FedEx I simply say, "Oh, sorry. I'll have to find another vendor." I know it's a little extra work but if all the unhappy consumers did this the slow erosion of revenue would inevitably come to the attention of FedEx's accounting department. Meaningful loss of revenue is what fuels corporate change. Also, it takes some pursuing, but Amazon will drop FedEx as a delivery method on your account.

Have emailed FedEx tracking twice about where my package is and received no response. Supposed to give me up to date tracking, haven't been updated, says my package is still in Hagerstown MD, but supposed to be at my house today. Pitiful and very unprofessional.

I shipped a package from Mexico to the US. The package was fragile and clearly marked fragile in both English and Spanish on all sides of the box. The package arrived in the US two days later but then stayed in Tennessee for several weeks (despite being told when I paid for shipping that it would arrive within 10 days), arriving completely destroyed! While the contents were not very valuable, it was an object that held very sentimental value for me and cost over $200 to ship. I filed a claim that day after opening it. After receiving a computer generated response, informing me that I would have a written resolution in 5-7 days, I waited. When I didn't receive the written response, I emailed FedEx again to inquire on the status of the claim. Same type of computer generated response.

I sent a package with paychecks overnight delivery to Southern California and FedEx refused to deliver stating fire made it unacceptable but there was no fire at the location and there were employees working. I waited until the next day. Same story so I asked that the package be return and they charged me again. The FedEx complaint person said their own system did not show it undeliverables on the delivery date, so they lied. Worse service ever. UPS has much higher standards.

Just wow! I received notice that my package was delivered to my work (open 7 days a week) on Saturday at 10:20AM. I drive to work to pick up my package. There is no package. I call FedEx. I am told that the business is closed. Uhhhh, nope, it’s not. Then I’m told it will take a 48 hour investigation to look into the matter. No... it really won’t, call the driver and see where he is or give me his number and I will call him. Oh, they can’t do that. No sooner do I hang up then I get a call from FexEx. Richard assures me the package is still on the truck and he will have the driver back by 5. Needless to say that doesn’t happen. Called Sunday to be told they don’t deliver on Sunday but my package will arrive first thing Monday. Here I sit. I decided to call at 10:15 this morning only to be told they aren’t delivering today because of the holiday. Wow!

FedEx dropping the ball. Had important package coming for grand opening. GUARANTEED for this past Friday by 10 AM had hired company to install and had to pay for nothing as package was no show. Called at 10 and FedEx rep said would have by end of day Friday. Went and rented bucket lift to install myself which wasn't cheap. Guess what no package. Got ahold of the vendor who shipped to me. She and me called and FedEx GUARANTEED I have it by 8 am Saturday. So kept the rental... Guess what no delivery. I could of had vendor remake and ship again but based on FedEx lies believed I would have Saturday by 8 as promised.

Will give zero stars. Horrible experience. My package was not delivered and is missing for a week. It contained a very important document. They block your number if you call regarding a missing package or put you on indefinite hold. DO NOT SHIP WITH FEDEX.

Left package at wrong address. Changed label to other address. Would not answer email. Call. Was told someone would return call. Never did. Put online, "Left at door." Was not. Left 2 miles down road. People at that house looks us up to get package to us.

I was expecting TWO packages to be delivered on 11/10/2018. The tracking indicated the packages were on the vehicle at 5:56 AM. I waited around all day and called multiple times but FedEx indicated that the packages were still out for delivery. I wait until 8 PM, because they tell me deliveries can take place until that time and when I call, they tell me that the PACKAGES WERE NEVER LOADED ONTO THE TRUCK. TWO PACKAGES! What are the chances of that happening and both were "scanned on the manifest". Now, the rescheduled delivery is for 11/13 with no timeline provided. How can you rely on these people if you run a business? FEDEX MUST DO BETTER and hold their employees accountable. If they had simply notified me that my package was not on the truck, I COULD HAVE PICKED IT UP. Instead, now I have to wait 3 days because of their mistake? I can take my business elsewhere, and will...

I have purchased special laptop adapter in USA and shipped thru Fedex USA to India address in Chennai, India (near international airport). We had problem in picking up itself in USA. After landing in wrong city for customs, they started telling story for customs delay. Finally landed in my city Chennai, India after 11 days . they started delaying by incorrect address delay. We use to get minimum 4 letter and few times in a Week parcels thru courier and my home is only 5.7 Km away from the international Airport. I found after checking with my friend circle. This is the common problem of FEDEX status on tracking info. FEDEX is not correct and they are repeated give false info about you and the parcel.

I had an expensive package that was supposed to be delivered today 11/10/18 but they said they couldn't find my apartment building. They never emailed me or called me so we called them about 4 pm. Told them what building it was. Got nothing so we called again a little after 5 and now they tell me not till Tuesday and we waited all day for this package. That's just bull. Not a happy customer.

A package for a Disabled Veteran, was supposed to have been delivered on Tuesday, November 6, 2018. FedEx dropped the ball on a very late pickup from sender's location. FedEx "apologized" and set the delivery for November 9, 2018. They again dropped the ball. So they have it for delivery today, November 10, 2018. Keep in mind that it is for a Veteran's Day event today, November 10, 2018 at 3 PM, and still, FedEx has dropped the ball. Apologies is all we ever get from them, and apologies lose their value, when the same mistake is made, deliberately over, and over again. If you are thinking about using FedEx to deliver your holiday packages... Forget it. Walking your package to China, would be faster.

I had a delivery scheduled for today 11/10/18. Even the track info said "ON FEDEX TRUCK FOR DELIVERY." Then I get a call saying they needed an APT# when I live in a house and never had one issue with this address in and so happens that their office closes at 2:00 pm. And I get the call at 2:46 pm and now they're not able to contact the driver. Now I have to wait 2 more days to receive a package with materials to finish a product I had to deliver tonight. I bet the driver DID NOT feel like driving over here to deliver the package because it was getting late for him/her to finish the shift. Really bad experience with these people and HORRIBLE customer service. I've received packages from UPS and USPS really late at night and these people close at 2 pm??? What a joke they are. Thanks for ruining my sale FedEx. I WILL NEVER USE THEM AGAIN.

We sent a parcel from Mumbai to Vellore, Tamil Nadu on 02/11/2018 (doc no **). It contained some sweets for our son Vivek ** for Diwali. We were assured that it would be delivered to him on 5th or 6th Nov. Only because of this assurance did we go ahead with the despatch as the sweets would not last beyond a few days. Every single day from 5th Nov onwards we have been following up with FedEx for our parcel. We were told each time that it would be delivered 'tomorrow'. Finally we were told by FedEx that the parcel was delivered to him on 08/11/2018 which was a lie since my son has till date not received the parcel. On 9th Nov someone called him to say that the parcel will be delivered at 11.00 am, then at 12 noon, then at 4.00 pm then 6.00 pm then 7.00 pm.

The level of incompetence at this company is mindblowing. I've had stuuupid issues countless times in the past but this one takes the cake. Package delivery was canceled with the reason being "Unable to deliver/ Business closed." for a 24/7 Duane Reade drop-off point. Upon calling, the center said that the label was actually entered wrong and did not indicate the overnight shipping I elected. Yet it somehow made it from Indiana to Maspeth, 10 minutes from the address overnight. I could have ridden my bike to the shipping facility. So really, it was never attempted --the package never made it onto the truck. I waited until 11:30 am because the tracking said it would arrive by 10:30 am. No updates until 11:30 am telling me I had an issue. So a whole morning pointlessly wasted. Then they falsely time stamped the 11:30 update for 9:26 am.

My shipment had a signature required. I was home all day. Nobody knocked on my door. Later I go outside, and there is a DOOR tag on my mailbox. It said nobody was home. The driver was too lazy to get out, so now I have to wait 3 more days (weekend) before they will "attempt" to deliver again. It was a very important package and I'm a little angry about it. I called customer service and blah blah blah... does no good. They said I can go pick up package, on Monday, if I want to. The place is 90 miles away! Thanks FedEx!!!

I am expecting a delivery on November 8, rescheduled for November 9. I am sitting in my living room looking out the window and I see the FedEx truck pull up to the front of my house, sit for a minute and then drive off. I get a notification that my delivery is pending reschedule. I do not know what has happened at FedEx, but I will plan my online purchases in the future with a company that does not use FedEx as the delivery service. Horrible.

Updated on 11/15/2018: After PROMISING my package would be delivered today, Wed. November 14, and after rearranging appointments to ensure I was home, guess what? No package! Unbelievable! Can I give this company ZERO stars?

In 4 months FedEx have done the exact same thing with both first morning overnight packages to me and to them they think it’s absolutely okay!!! “Stuck in Memphis TN due to WEATHER” and there is NO WEATHER ISSUE AT THE AIRPORT OR IN MEMPHIS. They didn’t text or call and 10:30 am came and went and I sat here and we call at 12:35 and start investigation- as if we should even HAVE to DO that? And then they tell us the above- again! And no weekend delivery and they won’t change invoice due to their horrific business sense to reflect “weekend delivery” so now an overnight package turned into a 5-day freight and I paid $65!!!

Called customer service and put on hold for over 11 minutes waiting to speak to a supervisor then was hung up on. Called back and waited over 20 minutes to finally get to an advocate that told me the shipping info was wrong on tracking site and they did try to deliver but no one was there. It is a marina where someone is ALWAYS there until 5:45 p.m. They tried to supposedly deliver at 1:18 p.m. Someone's pants are on fire. Wouldn't be a big deal but this is a 13 year old's birthday present. This was on a Friday and I'm told they can't deliver on Saturday so it will be Monday. What a joke.

Rather than deliver the 3 boxes to my addres, the driver simply left the boxes at the first house he/she came to in the subdivision. The homes are not even close (1/4 mile separates all three). I now have to wait for the neighbor to get home. In addition, I don't think my vehicle is even big enough to fit the sit-to-stand desk in the trunk of my car. When I chatted with FedEx about the issue, there wasn't a way for them to contact the driver to turn around, pick up the package, and deliver it to the correct address. This isn't even the holiday rush, and they can't even get something this simple right. Far better experience with UPS.

I don't know why it is always an issue with FedEx but judging from their low score I am not alone. Whenever I order something I usually tell the shipper, "Do not send Fedex, if you do then nevermind." It slipped my mind this time because it's been a while since I've ordered anything. Sure enough it's late again and they don't know when it will be delivered. I wanted to contact them to tell them if they cannot deliver it by 3 pm today because I cannot hang out all day AGAIN waiting for them to just forget it and send it back to the shipper. Of course to do that I have to register as a FedEx customer giving them all my personal information like telephone number (who doesn't love robocalls). After all that then I have the option of them sending me my verification number to register at their stupid site. Then I stumbled across this site and see they have an absolute awful customer service score. They really do not care about customer service at all.

I would give it zero stars if I could. So, to start off, we had a package shipped out. We told them the address we needed it shipped to and even wrote the address on a sticky note. They still got it wrong. This package is extremely important as it held my husbands Air Force blues that we needed for a wedding. We paid $50 for two day shipping too. So, they got the address wrong and we didn’t even notice until the day after it was shipped out so we called the FedEx grounds and they fixed the address for us. Easy right? Wrong. So, the next day my husband and I stayed home all day long waiting for this package to arrive. Come 2:50 pm they supposedly came to our door and tried to drop the package off and left a note saying they came and that we “weren’t home”. Mind you, we have all four of our vehicles parked in the driveway, so what made y’all think we weren’t home??

The worst carrier I ever felt with. Had something overnighted to me. Waited around all day as it was supposed to be delivered by 8 pm, never showed. Called the next morning and was told it was due to weather (barely rained). I still got my UPS and my mail. They didn't even bring it to me the next day first thing. You would think I would at least be first on the delivery list... NOPE. Waited all day the next day too. Even though they say you can schedule your drop off. FedEx I will never use FedEx and hate when I order something that is sent FedEx. It's always a bunch of bull trying to get my package.

The delivery driver said he sees that we live on a busy street and asked me if he could put packages over my back fence if we don't answer the door. I told him that would be great. He's the first driver that's ever asked. Last year we had two packages stolen. I'm disabled so I do most of my shopping online especially at Christmas time. Thank you.

First time I use FedEx I was amazed, because very fast and yet friendly customer services, FedEx is my preferred courier for many times from China to Philippines. But after my last transaction my packages landed in Philippines they charges me 10 USD for one time fix charges for storage fee valid for 2 days and 4.5 USD per day for excess storage fee. The total amount we pay is 50 USD. Almost double the amount I already pay in FedEx. They totally sucks! They intended to delay the packages so they can charges bigger and bigger. Never again to FedEx!!!

Fed Ex is a nightmare. I sent a package to the Dominican Republic and used FedEx but now I regret it. I paid $80 dollars for express shipping and the package has not arrived. I went back to the FedEx facility where I mailed the package and the guy who works there was a racist, rude, old man. He did not want to answer any of my questions and told me to leave. I have no clue where the package is. I called customer service and no one knows anything.

FedEx has become as incompetent as the USPS and no more responsive, but certainly more expensive. Ordered an item with 2nd day delivery, required signature on delivery so we sat home all day waiting. By 19:30 I knew it wasn’t coming so I called fedex who assured me it was on the truck and out for delivery, up til 21:00. We’ll it never came. Fed had no idea where the driver was and by 20:50 it and the driver were back at the FedEx station according to the tracker. The operator had told me that if it did not arrive I could call back and have it delivered by a specific time so I would not have to sit around all day waiting again. I called back and got a call center in Central America who was of no help at all, but told me I could call back tomorrow. How is it I can track my kids in my truck and FedEx has no idea where its drivers are with our packages. This is the level of incompetence that we have become used to and accept.

I can’t even express my anger with FedEx. They are absolute ** and I will never be going with them ever again. What a joke this company is, I hate FedEx and their drivers. They never deliver me mail.

I bought a phone overseas (UK). The package came opened and resealed with FedEx tape to SV, and the phone had been subtracted... Fortunately, the seller was professional enough to send a replacement phone via ANOTHER carrier, but I had to pay duty taxes twice. I can not trust or recommend FedEx anymore.

I ordered a large package, one that would be too large to lose (80 lbs). They said it was delivered, but I work from home and I have 2 really yappy dogs and heard nothing! Not the guy delivering it or someone who would have 'tried to take it'. Two days later (hoping it would be here if we gave them more time) my partner went and asked our normal FedEx delivery person about what could have happened, and bless her soul cause she was straight up honest. "They may not have wanted to carry it up the stairs and could have brought it back to the FedEx warehouse."

Used FedEx to send an envelope with 10 A4 sheets. Following the delivery got an email saying that the price is increased by 30%! No explanation. Called but the person I got had no idea what was going on. Directed me to a FedEx mailbox that is not responding. Contact via the site does not deliver any response. Amount already charged to my credit card. What a bad service!

FedEx service is poor, customer representatives do not know what she is doing. She needs to wait for other person to investigate, if the person is dead so cannot help my situation. So frustrating and not helpful. Pls help your customers as you can because documents are really important.

Ok so what happen is my Fiance sent his ring back to get resized and it has been 5 weeks and he never got it back. I would never ship with FedEx ever again. It was such a bad mistake on our part with going with them. Shipping with them is not good. DON'T SHIP WITH FEDEX!

I ordered some makeup. It had to of been a very light package. FedEx delivered it. It could of easily fit in the mailbox but nope where do they set it? ON MY CAR. I looked for it for hours and still couldn't find it so I call and they say they delivered it to my car. It's not on my car and already long gone by the wind so I ask them if they will at least replace my package. FedEx says NO because it was technically delivered. So I am out a $100 and have no makeup. NEVER USE FEDEX.

Ordered a package that was coming from New Jersey to Mass. Now this is typically a 4-5 hour drive for me but FedEx somehow can stretch it out to 5 days for a 4-5 hour drive. It's incredible how terrible their service is.

I overnighted a certified check to buy out a car lease two weeks ago. According to FedEx, the envelope is still in transit. No matter - I sent another check last week after calling FedEx for four days to get status info on the delivery - to no avail. With every call the rep could not help me and told me the person I needed to speak with was not in and they would call me back. I never got a single call. I filed an insurance claim on their website but there is no way to follow up on the status. I called today and the rep I spoke with told me I would get a call back from someone who could help me and of course I did not. It is unfathomable how a company this big and prominent can function at a level of deliberate incompetence. There is UPS and USPS. Go with them - never go with FedEx.

Order after order which has been shipped to me via FedEx has NOT arrived by the scheduled delivery date. Twice now I have had packages shipped from Pennsylvania to Oregon that sat for up to 3 days in Salt Lake, Utah before moving on. Most recently a package from California to Oregon has sat in Industry, CA for 2 days. I was suppose to receive it yesterday and it's still showing as "pending" on the delivery date. FedEx is SLOWER THAN USPS OR UPS!!! I cannot recommend them. FedEx use to be the beacon on the hill for delivery but that light has gone out. From now on I'm requesting that anything I have shipped NOT be sent by FedEx. Oh, and the other day the FedEx delivery guy showed up with a package that was clearly addressed to another house! I pointed that out and as I saw him coming to my house to deliver it and I knew I hadn't ordered anything from Amazon. Ooops! GEEZ!

What does it take to get FedEx to deliver to the correct house? Set up an account and entered a description of my house and which side it sits on, put the house numbers on the gate...have filed 2 complaints with no callback and still package goes across the street. What a way to do business in this new world of online shopping.

Never in all my life have I had a delivery company promise to deliver on a date certain, only to not get it there until 2 or 3 days later! FedEx, STOP promising a delivery date that you cannot actually deliver!!!! You promise, and you NEVER come through!

Do not use FedEx. They are absolutely the worst. I had a shipment of a live animal due over 36 hrs ago. It hasn't arrived and won't be for the next 96 hrs. They lied to me about it when I called to figure out when it will actually get here telling me it will be delivered at 5. It's not coming till Monday. I will NEVER use this ** business again.

I received notice on a package being shipped to me, the notice said signature required. Okay so my next step was to join FedEx delivery manager and I proceeded to pay 5.25 USD to have my package delivered between 5 pm-8 pm since I wouldn't be home before that time. I received an email saying my request has been accepted. Great. All done... Nope. The morning of delivery I received another email saying my delivery now was rescheduled for the following day so I call FedEx. Spoke to a customer service rep supervisor and I in fact spoke to two supervisors and they both ensured me that the package would be delivered on the day I requested. Well obviously since I'm here writing this FedEx failed again. One thing FedEx is good for is for failure of delivery. They are the worst in the business. I dread every time something is shipped via FedEx.

FedEx continues to ignore requests for designated delivery time to my home. They promise to deliver between a specific time; however they fail to honor their promise and threaten to return package. Awful!

Dread when packages come through FedEx. Every single time I get a FedEx package it arrives one town over, only to sit for several days, often up to a week, with a delivery date unnecessarily delayed. It is literally right there. Most frustrating because the same package, coming through regular USPS, will be delivered within one business day or arrival to regional hub. I wish more companies would allow the consumer to opt out of FedEx for home deliveries of items. Their service is truly subpar in comparison to other options.

I can't believe the incredibly poor service I received. Complaints go unanswered. I was told that a pickup would be from 8-8 and they could not provide a shorter window of time. Really? Driver said he would come back at 9 and never showed. He hung up when I called him back. What do you think customer service said? Nothing. Oh yeah - the boots I ordered arrived without the store's external box. The delivery person showed up with a demolished shoe box and said the packaging tore apart during shipping. This has never happened with any other service.

My eBay purchase, which I tracked, was delivered and not to my doorstep. Customer service has a tracer on it and after 3 days wanted to close the case. No you don’t. I have intentions of them locating my package and making right. This company clearly does not give a ** about anything but the bottom buck. Making matters worse I have a pair of custom running shoes on the way and they are shipped via this crappy delivery in service. Shame on your company for being crappy enough to log over 3000 complaints.

They left my package on top of my mail box nowhere near my house in the rain where anyone could have driven by and taken it. I called customer service. They said they would call back by 5 yesterday but they did not. The representative did not want to take my complaint at all.

I had a package being delivered to my apartment which is in a large complex. I received a notice on my mailbox that FedEx had made three attempts. However, that was simply not true. It seems as though they do not deliver to apartments in multi-unit housing. As a result my package ended up at a FedEx facility that was 35 miles from my home! This is not my first bad experience with FedEx but I am hoping it will be my last!

I specifically ask for my purchases not to be delivered via FedEx, they are a total pain to deal with. I am never home to accept my packages that require a signature so I ask them to keep the package at one of their FedEx locations that is closest to my house or work so I can pick it up. Every time I ask them to hold the package and I come to pick it up, they inform me it's on a truck, or if I ask them to leave it at another FedEx location they never do. Worst company to deal with! Very rude and unprofessional.

Twice now FedEx has left a note explaining they are unable to deliver a package and will try again. Neither time did the driver ring the doorbell. I have a camera/recording doorbell and would've be notified. When I called the company, the representative was disinterested and bored. She audibly sighed when I asked her to move the headset closer so I could at least hear her. She told me I could pick up the package or PAY to reschedule the delivery.

As a customer and getting treated worse than I ever have been. "There is no more Service Commitment with Federal Express!" And I hope they go out of business soon! 1st Lie: It will be delivered 10-31-18 end of day. (7 days FOB Mort IL. To Southern Cal Long Beach area) tracking shows item spent 3 days at local dist Hub) 2nd Lie: ***Customer Not Available or Business Closed***. (I am waiting for auto parts via FedEx and cannot leave my house due to Vehicle not working in my driveway needing those parts). I kept checking my front door driveway mailbox every 1/2 hr from 10am till 430pm.

I ordered a Rollotor Walker (a Rolling Walker) from WalMart & WalMart says delivery on Thur & FedEx says Fri. I can't stand FedEx. They don't keep their word. I've had so many delivery issues where they don't let you know they're here to deliver your package. Just leave a door tag on the door with no time of delivery status or if they'll be back & if they tried to reach you. Nothing wrote. Just basically blank. I wish I didn't have to order things online. USPS is the best way to get your packages & mail. How can anyone figure out what to do (after waiting 8 or more hrs for their package) if nothing is wrote on the door tag. Disgusting way to run a co.

I absolutely despise having anything delivered FedEx and even more so when a signature is required. All the tracking number says is before 8pm. I was home all day long until I had a 5 minute errand to run at 4:30. I left a note on the door for them to call me if they came while I was out. Never got a call. I get home and sure enough, they left a door tag that only said I could pick it up 50 miles away from me, Monday-Friday, With no redelivery mentioned! I called cs at 5pm and after being on hold for 20 min was told that all they could do is try to deliver again tomorrow. Great, I get to do it all over again! I don’t know why anyone would actually CHOOSE to ship FedEx!

Driver continues to delivery packages when the dorm is not open. Every morning we open to see delivery tags posted on doors. Operating hours are clearly posted, yet driver continues to come outside of hours. When I called to complain, manager told me it was my fault that I did not call customer service to designate times building is open. When I called customer service to designate what times the building would be open, they replied that the times were already designated by FedEx and could not be changed. The times designated were once again beginning outside of normal operating hours. Customer service stated the packaged would be delivered again the next day. When the package did not come, I called customer service again to complain, and was told that it was my fault that I did not state the address was a university dorm, and that I would have to pick the package up.

I shipped a package from Chicago to Dallas for store pick-up and I have the receipt for store location A but package went to location B and then I have to take another Taxi and went to location B to pick up my Package. When I called to Customer Care they transferred me to Claims and a rep from FEDEX Melisa ** asked me to send the receipt that shows my pick location as A and have Claim number but when Call again to inquire about claim another rep ASHLEY told me we can't process your claim as package has not been stolen or broke. It misplaced delivery and we don't give claim for those type of issues and hung up the call. So that package cost me around $200 to ship thru FEDEX, beware of this company.

I was supposed to receive a check overnight. It was in exchange for some Shrek the Third glasses I had put up for sale on offer up. It took them 5 business days to deliver the check. Don't advertise something you cannot accomplish.

I have had the worst experience with FEDEX recently. While moving from one city to another we shipped a box full of our family clothes which weighed 33 kgs (75 lbs) trusting that FEDEX would deliver it on time. It had all mine, my husband's and my baby's clothes. As it didn't arrive on the expected date we contacted the FEDEX team and they are just looking into the database and saying in a very irresponsible way that they weren't able to find it and asking to claim for it. We are now in situation that we are wearing borrowed clothes and we have to buy each and everything again. I didn't expect this from FEDEX. I would sue you if I got a chance to do it.

Completely unprofessional. As a company, you have one job: DELIVER MY ** PACKAGE. You are an expedited shipping company, that is what I pay you for. So when you say you are going to deliver my package on the 27th (AT THE LATEST!), I should not still be waiting for my package on the 29th! FIX THIS!

I order a lot of musical instruments/equipment, and I dread every time I see that they are shipped via FedEx. The worst of this: An electric bass arrived in a damaged box with a giant hole in it. When I opened it, I saw that it had a cracked neck. The package was supposed to require a signature, but it was simply left on the front door. Two days later than it was scheduled. Outside of that, I've had about 10 packages in the past two months. Literally none of them have arrived on time - Not a SINGLE package. Multiple times, I've seen a delivery exception for business closed / customer not home, or whatever the exact wording is, when I have most definitely been home.

The people who run the shipping routes of this company are either just dumb or they have no clue where the United States is or how the states are laid out on a map. I ordered a flat iron on Oct 18th, from California. Today is the 28th and it still has not made it to Louisiana and this is why. Here is the tracking history... Leaves Los Angeles, CA, arrives in Willcox, AZ, then to Baird, TX, then to Hutchins, TX, then to Dallas, TX, then to Memphis, TN, then to Southhaven, MS. Then they send it back to Cypress, TX, back to Memphis, TN, now the dang thing is in Olive Branch, MS!!! They have to drive through Louisiana to get to these places! Are they lost??? Shows it to be delivered on November 2nd. That is two weeks and one day to get from Los Angeles to Louisiana after passing through or by Louisiana 3 times. How can UPS get things to my house in two days and FedEx can't find Louisiana in over two weeks!!!

I have just been informed by FedEx that if your package does not require a signature, that they are free to drop your package off ANYWHERE on your property. FedEx is now going to require you to have a scavenger hunt to locate where they dropped off your package.

FedEx delivered to wrong house a few months ago. Luckily that person brought it to me. Both of our houses are clearly marked with house nos and there’s no way it could have been mixed up. This week again, a package was not delivered to me even though FedEx declared it delivered at 11:34 am. They stated it was left on my front porch which is impossible as there is no access to my front porch, packages get left on my back porch which is where my driveway goes directly to. I was also home at that time and in fact sitting on my front porch.

I have a fall button sent to me from Phillips & it supposedly delivered on the 8th so after the 4th call they reshipped it to go priority which I thought for sure would that would happen but after getting a notice from FedEx that I would need to be home on the 24th at 10:30 am, that time came and went no package. I called he told me it had the wrong address. So call number 5 on the 24th said it would deliver at 10:30 am on the 25th, after the time had come and gone no package so I called again they said the driver has made several attempts to deliver, FedEx trucks are up & down my street 3 times a day.

Had a 7 foot long very heavy package delivered and it was slid over a gate which could have broken and onto a plant on my front porch. The guy didn't even bother to ring the doorbell and we were home. Hate it when it says FedEx is delivering.

FedEx to Chile, South America never ever again! Big scoundrels! On September 29th I send by FedEx a package to Chile, I paid $267.75 for a gift box, They scheduled delivery on Oct 10th. The package wasn't delivered on that day, It was on clearance delay over the customs. This company is not responsible for sending the package, but there are any eventuality on the road FedEx will be charge you the cost money directly to your account, I had to pay the cost of Chilean customs $145.85 plus I had to pay the shipping within Chile $261.44, in total I had to pay for all of it. The total of the theft was $675.04. Please if you want to make a shipping to another country don't used FedEx!

We made a decision to never use FedEx Express and our business will go elsewhere. The insult and rudeness of their employees is beyond comprehension. Customer is always right and it is always the king in our companies. Customers pays our salaries and fees. We honor them first and always.

SUMMARY - DON'T use FedEx if you really need it on a certain day. If you haven't received it by 6 PM - DO call ASAP and keep going up to managers until someone calls dispatch (no one at facility or dispatch after 7 pm). INSIST they call dispatch & INSIST you want your package. Don't hang up until they talk to dispatch and promise to deliver.

Stayed home all day waiting for my delivery. Didn't even take shower in case they came because delivery required signature and I did not want to miss them. Tried to ask them for an estimated time of arrival and was told by their online service that could not be done. Much to my surprise around four pm I was told by my roommate there was a tag on my door from FedEx stating they tried to deliver package at 1 pm! I live in a small house. How would I not hear them? Should I have waited outside all day for their arrival or left door open on such a nice cold day. My car was parked in driveway and I might add I have excellent hearing. I called to complain and was told I would receive a call back. It is now 6:30 pm- no call. Terrible customer service!

I ordered a product with free 2 day shipping to come from Florida to Pennsylvania. I did place the order on Sunday so it should have been delivered by Wednesday end of day. The original order stated to be delivered on Tuesday, but I figured with it being Sunday it would not come until Wednesday. At 7:50 PM I called FedEx to see why the package had not been delivered yet. I was told they would investigate and call me back. As of Thursday at 4:00 PM still no package delivery and no phone call to inform me of what the investigation found. Tracking now says delivery Thursday by end of day, but I am not holding my breath, that is what it said yesterday. This is not the first time FedEx did not deliver when they were suppose to according to tracking. Run away. Use a different shipping company.

I am not a FedEx customer but a merchandise was delivered to my house by FedEx freight and now they are charging me to deliver that merchandise because they had to use a liftgate to deliver my product, a shipping charges were paid by shipper. Their excuse is that they had to use a liftgate for delivery, so I should pay for it. I wanna know how else would you deliver the product that is on a pallet... Lame excuse by FedEx.

I ordered a package from Sephora which was always delivered to me by Canada Post and I never had a problem. However this last order was delivered by FedEx and it was the most trashed order I have ever received. 3 of my 7 products were smashed and I had to return them. You could tell just by looking at the box they arrived and that it had been tossed around. I will never again order from any business that uses FedEx as their delivery service.

A package was supposed to be delivered to me about 5 days ago. It was delivered to the wrong address. The package is nowhere in my apartment complex as I did go door to door of everyone within my unit and it's not here. I did contact the customer service. The first person I spoke to was incredibly rude and upon telling me, "It was delivered so it's not our problem" I became angry and informed him he was being an **. About something that is his problem. This advocate hung up.

I ordered a phone from Amazon that was to be delivered on 10/18/2018. On the day it was supposed to be delivered I tracked the package all day. At 8 pm the tracker told me the delivery had failed due to the business being closed. The delivery address was my home and I was home. The delivery driver never attempted to gain entry or deliver the package. I called and spoke to a consumer advocate who advised the phone was at a pickup location. After the rep explained it was difficult to get it redelivered I requested that it remain at the pickup spot. The package wasn't left and now it's Monday and I still don't have it. This was a gift for my daughter. I will never shop with anyone who uses FedEx as a delivery provider again.

Shipper is requiring a direct signature, which means I have to be here and may not simply sign the door tag. Wednesday the package was out for delivery. I saw the truck parked in the middle of the street in front of my house, but in front of the building next door. Truck drove off without delivery or leaving a door tag. When I checked the tracking it said I was not home, even though I had been here the whole day waiting.

Poor shipping. Up until 3:24 pm on 10/20 FedEx did not show a delivery date or time. However it shows delivered to the local facility. At 12 pm I called and asked to pick up the package at the facility and they said yes. They called the facility to locate the package but couldn’t and asked me to call back an hour later. I called an hour and a half later (1:30 pm) and they still couldn’t find it. So at 3 pm I headed down there. I arrived at 3:45 pm to find out it’s on a truck to be delivered, which I received an email at 3:24 pm saying it was on the truck.

I am now going through my 3rd “lost package” with FedEx in as many years. 2 times the package was in transit and never got delivered. When you call, customer service promises to investigate and contact you back. They don’t. You have to chase the company you purchased from for a refund. Another time, my package was “delivered” at my front door. Yeah, right. Again, nothing was done, no explanation offered and I had to get a refund from the company I ordered from. I am a huge online shopper. I would say 95% of the packages are delivered UPS or USPS. I do not have any problems and receive my packages. Amazon deliveries are also always very reliable. If I was able to know ahead of time that my order would be shipping FedEx, I would pass and not order saving myself the headache. Why are they not accountable for this? There is obviously a problem here.

Poor shipping. FedEx said package would be here 10/19/18 @ 4:44. Tracking shows business is closed or customer not home. This is a blatant lie. I never left my house today. Called and tried to speak to people and they said they do not have any way of communicating with the drivers. REALLY!!! What kind of business can't contact a driver!!! Called again today 10/20/18. Spoke to Mike. He said they have till 8pm to deliver it and it is on the truck. Now wasted another 12 hours waiting for a package! This company is a joke!

Placed an order with Hollister overnight. Should have been here on Thursday the 18th. FedEx site says it’s out for delivery on the 19th. It is now 9:00pm tracking shows business is closed or customer not home. This is a blatant lie. I never left my house today. Tracking now states it will be delivered on the 22nd. I have had the worst experience with this company. You would think I would have learned my lesson. USPS or UPS is far more dependable!!

I was informed today that a FedEx driver could just put your package in front of your door, without a signature! No one knocked on my door to give me my package also my merchandise, I paid for was not cheap!! I personally think, it would had been nice if the driver would had done a better job!! The driver had left my package in front of my door unattended. I got my package, when I arrived at home! My point is that what if someone else would had got my package before me! FedEx, is the Worst package carrier Ever!! It sucks, when you go through a lot to get what you paid, your package!! All I hope that we all in the future receive our packages from FedEx, without any problems. Since we can’t choose our preference package carrier, for me, I will certainly not select this carrier, if I had a choice!!

I recently sold a cell phone on eBay and made the grievous error of shipping through FedEx. I arranged shipping through eBay, recorded the box measurements and the weight, proceeded to drop it in the dropbox for FedEx pick up. Shipping was $8.88, which I paid. A few days later I received a charge from eBay for an additional $76.80 for shipping, which they took right from my account. FedEx has picked up my package from the dropbox and recorded it as 71 pound freight (!!!) and proceeded to charge more than $75 additional shipping. While eBay filed a claim on my behalf, they would not fight it. FedEx refused to acknowledge this mistake and refused to refund. Repulsive! It’s blatant stealing.

FedEx is the worst of all the shipping companies. I have never had problems with my packages delivered by USPS and UPS. But man! There are quite a bunch of lazy people and thieves working for FedEx it seems. They always say the package is delivered but it is not. I have had almost 3 such incidences in past two weeks. I was home when they supposedly “delivered”. No one rang the doorbell nor they left a note. It’s extremely frustrating. When they open up a claim they just call you back only to say that they lost the package. Everytime!

I was waiting on medication to be delivered today, FedEx did arrive but left someone else's package. I tried to straighten it out and after almost two hours and absolutely no help with customer service was told I refused my package. For that reason they will return it to the pharmacy which means I will be without my meds for three days. I will never do business with anyone that uses FedEx again. My delivery driver today could not speak English and maybe that was part of the problem.

Twice in one month FedEx has claimed to deliver my packages. Needless to say they didn’t arrive. Not only am I frustrated but the customer service rep asks if I checked with my neighbors to see if they have it. I paid for shipping and handling and now I’m supposed to hunt around for it. I’ll take UPS!

Verizon shipped my package on 10/15/18 FedEx next day. I tracked the package online and call customer service 3 times. To date, the package still has not been delivered. I could have driven from NC to the shipper in PA, picked up the package myself, and driven back home by now.

I will never order anything again from anybody that ships with FedEx. Anybody else OK. Every time FedEx is the delivery company there are issues. UPS delivers to me almost every day. They leave packages and always on time. Today I heard the FedEx truck out there. Heard the door slide shut and I went out there and no package no note nothing. Lazy ** didn't knock, ring the doorbell or nothing! I was home all day waiting for this package and now they say it will be delivered tomorrow. I have meetings tomorrow I won't be here. NEVER AGAIN FEDEX.

I ordered some parts that were supposed to be delivered on Friday the 12th of October. I set the parts to come to my work because I would be there and generally items arrive earlier. EVERY single time that something has been shipped by Fedex to my home there has been an issue. Another reason I choose to use my work, for the just in case it gets shipped by Fedex. On the items I put shipped to business and the business name to make sure they knew it wasn't a residential home. The item updated Friday saying it was going to be here Saturday. Awesome, being we don't work Saturday. I was hoping they would leave the package outside and I would run up to work and get it. This didn't happen but wasn't a big deal.

I have an order from Comcast mobile, and they ship it using FedEx 2 days shipping. They shipped it 3 days, still can't make it. I have waiting in my home all day. Finally I found out that they just drove around our apartment, and saw that the building need access, then they just left without any customer phone call. They even didn't try to find my apartment, because my apartment is at 1st floor, there's a separate door. I hate FedEx!

FedEx have become absolutely incompetent. I never use them by choice and am now at the point where if I order something online and Fedex is the only way it will be delivered, I don't proceed with the order. I have spent the last 4 days chasing 3 packages, all time sensitive (one perishable) that were supposed to be here days before they finally arrived. In one case, I ended up going to the depot to pick it up, as these people don't seem able to deliver a package correctly just 21 miles from my home. They have ONE JOB - get something from point A to point B and that seems to be beyond their capabilities. UPS NEVER have an issue, everything arrives on time and I don't have to make multiple phone calls to chase it down. AVOID FEDEX - maybe they will clean up their act if enough people speak up.

I have just had the most astonishingly terrible customer service at FedEx. I could not even believe at the time, or I should say at EACH time, that this was FedEx. I could not believe that the company operated like this on the backside. When a company's Customer Service department has to transfer you to a Customer Advocate department, you know there's a problem. A company that has the need for both.

WHY DO PEOPLE SHIP USING FEDEX? I WILL NEVER KNOW. I have been running a business for 9 years now and every time consistently that I have an order that is shipped FedEx it arrives late and takes a ridiculous amount of time to get here. Like a week and a half when the shipment is only one state away. Also the promised ship date always changes to a later date on the day it supposed to be delivered. How is this place still in business??!! It is to the point now that I ask companies to please not use FedEx to ship my merchandise. In my opinion, FedEx is a disgrace to shipping department all over the U.S. and should be avoided at all cost. I even emailed the "Customer service". What a joke and never even get a response. FedEx, you do not even deserve a business license.

Only my latest bad experience with FedEx: Made me take hours off work and sit home waiting with "Out for Delivery" and then called and said they tried to deliver but didn't because they couldn't find my normal and easy address (Delivery Exception: Stupidity). I think in General FedEx does not care about customer satisfaction so should never be used by companies to sell and ship their products. The phone assistant that called was also rude and unapologetic about the entire situation. FedEx is good only for ad and pamphlet delivery.

Tracking showed that my package was loaded on a truck to be delivered today AND an hour later was scheduled to be delivered tomorrow, It's a large expensive package and I'd like to be here when it delivers. I chatted with FedEx cust service about which tracking history was accurate. Rep gave no real answer. Just generic responses. Was this a live person? Rep said, "I am about to answer a question I have already answered, do you want me to answer it again?" THIS WAS VERY RUDE. I gave up and still don't know if I can leave my home or if I must wait for the package to deliver today. This very inconvenient.

My product showed up in town early on a Monday, but because it is not due to deliver until Friday, they will not deliver it. The product sits in the warehouse for 5 days. They wont let me come by and pick it up either. Every day, the FedEx truck drives by my house twice a day... they smile and wave and my product just sits in the warehouse. UPS will deliver it early if it arrives early. I didn't choose FedEx for delivery, the seller did or I would have chosen UPS. This has now happened twice from 2 different sellers. WORST. COMPANY. EVER.

I ordered items that were shipped through FedEx. The delivery driver did not even bother to bring it inside our building and leave it at the door. The box was just dropped on concrete steps, outside in the rain. When I say dropped, I mean literally dropped: the box was broken open in two places. I contacted FedEx about this and got a scripted response, with the promise that a manager would follow up in 24 hours. Over 72 hours later, I haven't heard a single word from them, which is really not surprising. What kind of customer service is this?! Anyone could have stolen the package since it was dropped and broken open, not to mention the damage from the rain. Do yourself a favor and avoid FedEx!

HORRIBLE!!! Took off work for my scheduled delivery... Never came and they then switched my delivery to Monday. Called to try and pick it up, manager said I would receive a phone call to get it from Exton, NO phone call!! Called Sat morning, NOPE they don't work on the weekends. Now, I am supposed to take off ANOTHER DAY OF WORK TO FIT YOUR SCHEDULE?? I will walk my packages before EVER USING THIS COMPANY AGAIN!!!

Omg. This has got to be the most incompetent company in existence. My husband is running around now trying to figure out where a driver left a $600 package that was supposed to be delivered today. Apparently the apt # was wrong on our package but there is no existing apt with the number that was on it... so apparently the driver just took it upon himself to just leave it at some random place. We call customer service numerous times and all we get is, "Oh sorry. We'll investigate and get back to you in 48 hrs!!!" In the meantime our merchandise is gone!!! So there's no protocol for packages when there's no existing address??? Aside from not being able to understand any of the customer service people this place is absolutely worthless! I will never use FedEx again!!! Oh and maybe you should hire some employees with half a brain who can read simple ** numbers... just a thought!

Stated they attempted delivery at 5:49pm but the business was closed which was a lie. We are open as I type this at 7:10pm for FedEx said they guaranteed delivery today. Now they say they will deliver next business day which is Monday. What did I pay 2 day shipping for??? Not to be lied to... going to switch to UPS or DHL or the USPS is even better than being lied to. Do not ever believe what FedEx states, I have had some delivery problems in the past but they always have an excuse. ** FedEx.

I am fed up with FedEx, will never again deal with any company that uses them. Had a package shipped to me two day, would be Friday by 8 pm. They did not pick it up until late so it sits locally at FedEx until Monday because they are the only shipping company that does not deliver on Saturdays and will not let you pick it up in person. They must be super cheap to deal with because their service really sucks. Now a two day shipment turned into 5 days. I also have a business and like things delivers when promised and not when FedEx decides it’s convenient for them. I personally do not use them because they are unreliable. Now I have to look for other suppliers that do not use them to make sure I get my orders on time because they’re so unreliable. With everyone having similar problems you would think they’d get their act in gear and start making customers their first priority or change the name to fed up.

What a horrible delivery company. They are worse than USPS. Suppose to get my delivery today and the item being delivered is at the FedEx location 12 miles away. Just received an update for delivery 4 days from now... the item is now located 248 miles away. How does this happen. I will NEVER use FedEx again.

I received "Tendered to authorized agent for final delivery" 5 days ago, still waiting. This is Moncton NB, 160,000 people tops. I hope you fare better in New York, or has the receiver passed away of old age before they get the item.

I used FedEx 2 days to ship a dress I had in hand to New York. They lost my package and said I can buy a new dress and file a claim, which I did. They reimbursed me for just the dress itself, and the original FedEx 2 day shipping cost for the dress that was lost. The problem is, when I had to buy the new dress, the company I bought it from does not ship for free, so I had to pay for that shipping. FedEx refused to reimburse me for that shipping because it was not through FedEx and I did not have a FedEx tracking number. It does not make sense because I have no control what courier service the dress company uses.

I never use FedEx, but my mom did. She sent my birthday present from Minnesota to Chicago. The package was left outside in the rain and the box fell apart. I called customer service to complain and I "quote" said, "Thank you for calling we'll let the delivery drivers manager know, is that all?" THEY DON'T CARE ONE WAY OR ANOTHER! ALSO, FEDEX USES CONTRACT DRIVERS...THAT REALLY DON'T CARE! DON'T USE FEDEX!!!

Second time in the past year they marked me as "not home/business closed" when I have a 24/7 concierge service authorized to accept packages and pay duties on my behalf. If your lazy drivers actually went into the building and ask for me, I would have been notified, so I know they did not even bother to do that. If I wanted to take a bus an hour across the city to your depot every time I order something online, I'd just go to the friggin mall!! I wish I never had to use FedEx again, UGH.

FedEx needs complete overhaul and new management. My order was perishable items. Package was supposed to arrive by 8:00 pm. It didn't come. I called 800 number and was told she would check on package and call me back within 15 minutes. No callback. Around 9:00 pm I happened to look out the door and my package was sitting down by the street behind a 2 foot fence at the end of my porch. No one knocked and I did NOT receive email that it had been delivered. Someone could have reached over the small fence and stole it or it would have sat there all night if I didn't happen to look out. FedEx is the worst and makes me think twice about ordering anything.

I had a package sent out Sept 25. Was supposed to be delivered Oct 3. It's Oct 9 and still no package. It made it to Spokane then went to Seattle down to Kent. Been there since the 3rd no update still when Lewiston was the next drop off. It should have been in Lewiston and at my front door on the mountain! I've sent several e-mails and no e-mail back. I am so irritated with FedEx. This isn't the 1st! My Stepson didn't get his Christmas present in time. Was a month late made it to Spokane then ended up on vacation. Lost in Florida for almost a month. Wish my shipments could come other ways than just FedEx. I don't know what the problem is but they need to fix the problems!

This is the second time in a month FedEx has delivered my package to the wrong house. The house they deliver to is not the same house number as mine or that the package is addressed to. Why is this so difficult? How many packages have to be lost before the drivers can do their job? If only I could choose the delivery service when making online purchases. FedEx is the worst!

I shipped 12 insured boxes out of state to my son. All of the boxes arrived squashed with items smashed or missing. I called FedEx to file a claim. I was told by the representative to initiate a claim online and upload photos of the boxes and damaged goods. A month later, I received a standard letter stating that the claim was denied, because I did not keep the damaged boxes and broken items. There never called to ask it I had the damaged items, so this must be their standard reply to anyone filing a claim.

The worst service I have ever had. They do not care about the customers. The worst of the worst service. I have requested several times to deliver a package at the apt door. I have sent several messages, signed in the door tag, made delivery instructions and after few days they were asking me, "Did you made an instruction? Let us check where is your package!!" Are you serious!! Will never ever use FedEx again.

There is a bad change of my FEDEX deliveries. The last Two have not been good. The first one was left on the back garage porch and was soaking wet. The box had no integrity when I found it. It was not the right part but I felt like I couldn't return it because the box was destroyed. The next package was left on my front door- covered porch, but right on the edge where it too was rained on and destroyed. This was a medical device and could have been ruined but it did survive. This all could have been avoided with some simple COMMON CARE and REASONABLE treatment by the delivery person.

FedEx had my package out for delivery on Friday. The driver did not deliver the package citing that it was an incorrect address. The delay then pushed it until Monday citing an incorrect address. The address was correct. Now I am told it could be here by Tuesday. If they has a known problem on Friday, why would it take until Tuesday to get it right? I have requested a letter stating that they made a series of mistakes in case I am told that the product is no longer stable. Why do companies use FedEx? Sounds snappy but does not deliver on time due to driver error and poor solution management.

FedEx does not honor their delivery commitment dates. This has happened 4 times with October 6th, 2018 being number 4. I placed an order from Walmart with a delivery confirmation date of October 6th, 2018 by the end of business day. The FedEx tracking number showed by the end of business day on the FedEx website. FedEx does not keep its promise of delivery, customer service does not tell the truth or either does not know what is happening off site - but of course they couldn't know when they are in Mexico. Don't bother calling customer service.

FedEx delivered 3 boxes to my garbage can. I arrived home from a day's work and noticed boxes that needed crushing on our garbage cans. As it had been raining and just stopped for a minute, I proceeded to crush boxes and discovered they were unopened. Then, I proceeded to call FedEx... About 45 minutes later when I got a person on the phone, I was told that I would be getting a phone call from a supervisor. Still have not received a call.

Email received that package was delivered; checked all doors - no package. The next day the package was found at the end of a 200 ft. driveway (at the main road) hanging off the mailbox flag. This was a Walmart purchase. Must I cease as a Walmart customer?

I have a weekly perishable delivery shipped by FedEx. It is always delivered 24 to 48 hours after the promised delivery window. When I'm not there to receive the package in person, it's ALWAYS placed upside down or on its side, even though four faces of the box are clearly labeled "Important! This side up!" with arrows pointing up.

I was supposed to receive my package on Oct 2. It was 2 day shipping. There was no tracking info on it on the 2nd so I started calling customer service on the 2nd and made subsequent calls daily. I was told it was escalated and repeatedly promised a callback. I never received one. Finally, on Oct 6 I got someone who was helpful and discovered that my package is in a truck at my distribution location but no one cannot give me a guarantee when or if I will get it. They say there is too much volume for them to handle.

No matter what address my orders are shipped to they always receive a "deliver exception for Incorrect Address" but, my addresses are always correct. I contact FedEx customer service and they verify the correct address with me and again I receive notification of "delivery exception for incorrect address". Then, it takes they addition days to over a week to delivery. Can't the drivers get it right the first time and try getting out of the truck and coming to the door??? Very dissatisfied!!!

This has happened before, but the most recent experience was Oct 2018. Purchased a new iPhone along with the trade-in service of my existing iPhone from Apple online. Received shipping confirmation for the iPhone via UPS with a scheduled delivery of 10/2/2018. Received on time. Received shipping confirmation for the Trade-In kit via FedEx with a scheduled delivery of 10/2/2018. Hadn't received by 10/5, Shipping status was pending with a delivery exception status. Spoke with customer service rep & they put a formal trace on the shipment, stating that their info showed 3 attempted deliveries. I received no notification of any of these (either physically at my residence or via phone/email). My address and contact information was all correct on this shipment!!!

Was supposed to get package from FedEx. Waited till 8 o'clock and called because package did not arrive. Man at FedEx told me he did not know or care if package was delivered. If I wanted it delivered, I should have paid more to ship. He stated that FedEx does not even ship ground, that is handed off to some other no named company. I terminated the call as the man would not assist any further other than stating I should have paid more. Called again to get a female who told me that since they did not deliver on the said date she would step me up to 10:30 delivery.

Fedex has the worst customer service out of any company I have ever given my business to. I called to set up a time for pick up of a package, and the employee who answered the phone was completely unhelpful and didn't seem to know how to do their job about arranging a simple pickup. I ended up having to drive to the Fedex shipping center 45 minutes away just because they can't get their heads out of their behinds.

FedEx delivery person drops the package at the door and never rings the doorbell, I was at home at the time of deliveries. I contacted FedEx by email, asked whether their policy requires to ring the bell to notify about delivery, asked this question 5-7 times, but FedEx refused to answer. I know that packages were stolen in the neighborhood in the past, so it does not make any sense just to drop and go, while residents might be at home...

Failed to get my package for 3 days. First, saw driver parked at a wrong address. Thought that was delivering there as well. I continued waiting at the front of my building. He started driving thinking will park and I pick my package. I was wrong. He drove past me at my address and left. I called customer service. They mentioned that was unable to trace my address. Simple clear address not complicated at all. I decided to wait the following day. I stood out again in front of my building. Got tired and went inside my house but checked through the window. I saw the car. I rushed out only to see him driving going. Ran after him but all in vain. Missing work for 2 days but nothing worked. Got so frustrated and asked for refund for the product I had bought online. Wasted my time. I think they need more training.

I paid $5 and $0.49 to get them to deliver my item to my PO box. They said they could not deliver to P.O. box, that's fine, but they will not reimburse my money back to me. They told me I have to call Walmart to get my money and write a claim. Never never, will do business with FedEx again. They also would not let me pick up my order. This a sad company.

If I wanted to own my own EXTREMELY LARGE company and if I care about the customers I was providing my service to, I would most definitely NOT create a generic Automated recording and/or emails for my customers to respond to. FedEx, honestly I feel bad for you. Your new CEO either has NO CLUE what is going on, or has decided to go in another direction with this company. Either way, shame on you both, Frederick Smith and John Smith for allowing such nonsense to happen with such a once reputable company. #fedexneedsmajorrenovations #givemypackage... Enough is enough.

I'm sitting here at home. I work nights and don't just stare out my window all day. My package was to be delivered today. Well my wife got an alert that no customer was available so they didn't leave package. My driveway is 400 feet long and I have a driveway alarm in the house which did not go off. This lazy driver must have did a drive by and not even stop. FedEx has this bad habit and often does this.

Tracking said my package would be delivered by the end of the day on Tuesday, no further details. As the item is pricey, I waited around the entire day. At 7:30 p.m., I called the 1-800 number to check on my package. She told me they had until 8:30 p.m. to deliver. Are you serious?! I wasted my entire day off waiting for this thing? I need to go to bed so I can get up for work the next day. I waited. An hour later, no package. I called back. They had changed my status from the end of the day today to “pending.” The woman on the phone acted like I was nuts because I expected my package that day. Even worse, she couldn’t tell me when I would get my package. Grrrr...

I came home on this rainy day to find a delivery had been made of my new carpet cleaner by FedEx ground. I was happy until I saw the box was not covered in plastic. Even the post office wouldn't do that. Shame on FedEx ground. The box was soaked. Hopefully it will work. Unreal. Horrible customer service and just plain lazy.

I had 2 packages from the same order from the same website scheduled to be delivered on Saturday, 9/29. One, coming from PA, arrived at Willington, CT at 3:07 am on Saturday, 9/29. The other, coming from NJ, arrived at Willington, CT at 3:11 am on Saturday, 9/29. Only 1 of the packages was delivered even though they arrived at the same facility within 4 seconds of each other!

I get so annoyed anytime I see that FedEx is the company being used to deliver a package that I have ordered. They are beyond slow. Why is my package always held up in the Twin Cities for at least 2 to 3 days? That makes no sense. It happens every time and then not only that, they usually deliver it to the post office which then adds on another 1 to 2 days. By the 1.5 rating, why is FedEx still even in business. So annoyed.

I've been trying to create a FedEx account and it does not let me. Tried different PCs and browsers. The Complete button is disabled (It's not even an active item on the page). They now have three of my phone numbers and three email addresses from many attempts.

Wtf??? Seriously, 800 customer support at FedEx and the woman talks like she is in a third world country??? The website acts like you class five clearance, never can log on, never resets password, never remembers secret question, what a bunch of incompetent idiots!!!

Bad experienced from assistant manager at the Lake Woodlands Texas location. I sent and paid for shipping supposed to get overseas in four days but was pending because of an error caused by an assistant manager Meghan, Who forgot one very important details not provided of a description of the goods. I came back hoping they could help but instead she insisted and refused to offer help. Put me on the phone and then took a break. Finally, a manager came out and handed me an invoice with no apology and just acted liked it wasn't a big deal.

Over the last month FedEx has lost our packages 4 times and every time I call about my package I get "I don't know" or "We will have to investigate and call the receiver to get a dispute going. How in the world do all the packages that go to the LEBANON office of FedEx get lost and are unfound or untraceable? Is your system that screwed up that your company has NO Idea where a Package is even with a tracking number? So upset right now. Your company is the worst in shipping. This is one reason we will NEVER EVER use your company as our freight nor normal shipping courier! You have literally lost a client plus more once I get the word out.

FedEx lost a package or delivered it to the wrong address. I started a case and was given a case number. Each time I called about the case I spoke to someone different and each person didn't know anything about what was discussed last time. Shortly after hurricane Florence ended FedEx delivered a package to my house. The next package was lost. They sent me an email telling me the package was delivered and signed for but no customer service 'professional' knew the name of the person who signed for it. The excuse I began to get was that hurricane damage had slowed down delivery. This is after one package was delivered and an email said the next was delivered and signed for. That's the stupidest excuse imaginable but I was supposed to believe it. I will not accept any shipment by FedEx whatsoever ever.

I scheduled a pickup three times and was promised over phone they would pick it up... they failed to pick it up. They don't notify you why. They just don't pick it up. Not sure why their service is so broken. Worst service.

I ordered an HP printer and it was due to be delivered no later that Saturday September 29th 2018 and I waited all day checking every 30 minutes. NOTHING. It said on the truck and out for delivery that morning at 6:30 am. First thing this Sunday morning at 8 am I see a man running away from my home from my dining room window. Odd. I check outside and the printer is in my driveway. Not front door or even side door. No knocking to let me know my expensive product in its original boxing is sitting outside where people love to steal. He legit ran back to the FedEx truck and sped off. Looks like someone messed up last night.

Shouldn't get any stars at all. I'm fed-up with FedEx. Had a delivery date of Sept. 27th. Waited all day in the living room where I could see and hear a delivery truck. NOTHING! Tracked and it was in GA just outside Atlanta. Stated would be delivered Sept. 28. Waited all day AGAIN!!! Tracked the package. Stated customer was not available for delivery. Oh, REALLY? Called FedEx, then called company sending package. Was told by FedEx and then by company I ordered from that they promised delivery today, Sat. Sept. 29. Waited all day AGAIN only to discover at the end of the day that there is NO delivery on weekends. Three whole days waiting and watching along with the fact that the driver LIED that I hadn't been at home to receive package.

I was expecting a package from FedEx. After waiting all day (they delivery till 8 pm) and I seen the driver go past and hollered for him (he was driving too fast to hear anything) at 8:09 I my address was wrong so I called within 2 minutes of their website being updated, Frank promised me my package Saturday. When I called, talked to Kimberly the package went home with the driver and would be delivered today (Saturday) since it was still on his truck. Waited, talked to Alex told me Monday I would get it, then talked to Supervisor Kimberly who now said Tuesday. They only do home delivery Tuesday thru Saturday. Guess employee are not informed, different answers from everyone I talk to. Bad service.

I live near Wilmington NC. The area was recently affected by Hurricane Florence. My wife and I ordered new phones recently from Verizon. Well, 2 days ago we were told FedEx tried to make a delivery but there was no answer so they held onto the package. However, nobody knocked or rang the doorbell. We received a text saying our package was out for delivery after the failed attempt. So, here we are on day 2 waiting and it is approaching 8 PM and still no package. The day before the package was attempted at 11 AM. So, this seems very cruel to do this to those who need less stress not more. If FEDEX will do this to us after a terrible event I can only imagine what they do to others. This is also not the first time FEDEX has done this. Verizon should be ashamed at how poorly FEDEX reflects on them but they are too busy cutting costs to care I guess. Be cautious when ordering from Verizon due to FEDEX and their terrible customer service.

I have never had to work with a company with more inept people in my life. One is worst than the next. None of them know what they're doing. The worst incompetence I have ever experienced. I hate ever having to deal with them.

At my business my FedEx packages always come. At home, I am surprised and pleased when they come, fully KNOWING that they may not come. My neighborhood feed via email tells me that I am not the only one with this problem. I would NEVER ship FedEx unless I had no other alternative. UPS, on the other hand is, and always has been, 100% reliable.

FedEx promises delivery overnight or in two days. My experience is they never meet those deadlines. There is a great deal of incompetence in management that the company does not address. In particular the management of the Pohakulana Place should all be replaced. I have had five transactions with them and they all managed to not get them to the place where they were addressed to, despite paying several hundred dollars to get them there in time. The Yelp ratings on this location are either 5 or 1, with the vast majority being 1. Anyone with any sense would conclude that the fives were being written by employees and management.

Today, I was expecting a package from my company, and I was suppose to be at home for the delivery. I was home waiting for it to be delivered, I had my door wide open, so that the driver would know someone was here, and my roommate was here too. I had called the company several times, and they said, "It will be delivered today at your home." Well the last time I called, which was at 2:35 pm the person on the other end, stated, "Oh he came at 2:30, and was going back to go home." I called back. I was livid with them. I told the person I was at home, had my door open, and no one came to my door or rang my doorbell, neither did he leave a ticket, so I can have to pick it up.

They constantly deliver boxes or envelopes in the wrong place and to the wrong addresses and yesterday another rude obnoxious driver instead of apologizing because I was making him aware he started lecturing me about this. He should have just said, "I'm sorry. Let me have the box. I'll deliver it to the right address." Instead he stayed there for 10 minutes and treating me and making faces and threat on me and then he left and I reported him to FedEx Corporation. Another stop of FedEx Express have came to my house and found my son here and he threatened him with harm and bullies and not to deliver to my address anymore. I can't believe FedEx Express have such employees like this.

Have a package sitting at their location, as I type this. Arrived at their location OVER 10 days ago... and STILL can't tell me when they will deliver to MY location. WHAT A JOKE OF A SERVICE this is!!! Will NEVER use them in the future.

So I ordered a package from a company that uses FedEx. It was two day shipping. Well they have fast shipping, but their database processing is so slow. I told FedEx to hold my package at their location... They delivered it to my door causing me to have to run home and grab it as there was expensive merchandise within. I live in an area that isn't super dangerous, but I know for a fact that packages will be stolen because it has happened to my neighbors on several occasions yet they continue to leave packages out for others to steal. I AM DONE with FEDEX... In the world today they should never leave a package out on the doorstep, especially at apartments such as mine. It's absolutely ridiculous. Better off using UPS. I haven't had issues with them leaving packages at my door. I would give zero stars if I could.

FedEx ground tracking is horrible. Basically it's just a touch better than USPS, which is almost non-existent. Any ground package I get comes with a range of expected delivery dates (Expected delivery: March 3-March 8) and never gets any more specific. The tracking points are sometimes days apart, so I can see it left x facility, but nothing more for days, sometimes up until after it is delivered. My packages are often left at the wrong address or shown as delivered when it hasn't been, or shown as delivery attempted when the driver hasn't even been on my street (I live in a small town and can tell).

I ordered a package from Ebay and I have now been wait going on two weeks for them to deliver my package. I know when ordering from someone you are at the mercy of the seller but I try to do everything I can to avoid this company. If I know they will ship with FedEx I will go elsewhere for my stuff. When looking up my tracking number it says in transit to location and it's been like that for 4 days now and the last location is only about an hour and a half from where I live. If I would have known it was going to be like this I would have drove there and got it myself. Yeah how stupid is that you pay to have something shipped and you would be better off going and picking it up yourself.

Three attempts to deliver package and was home all 3 days. They are pathetic. I still don't have the package that I should have received last Friday. DO NOT USE FedEx. I spoke to a supervisor who put me on hold while he called the appropriate shipping facility. He then assured me that the driver was instructed to return to my address. Waited... waited. End of day no package. They DO NOT attempt to deliver packages as they claim to do. Stay away unless you're a glutton for punishment. I realize that you're at the mercy of the shipper, but if you're thinking about shipping yourself, forget the idea.

Was expecting a package. The app said it would be delivered September 25th. Called customer service too. Informed them not to leave it out in the rain. Scheduled delivery was September 25th and was informed by a very rude and disrespectful representative that it won't be here until September 27th and that I was wrong even though I got an email from FedEx stating that the scheduled delivery was September 25th and that I ready at wrong and that September 25th was the estimated delivery date if it arrived early. Informed customer service that in fact it stated the scheduled delivery date was the 25th of September. Will never use FedEx again. Have filed a complaint with Better Business Bureau as well as wrote an email to the CEO of FedEx. We will see if my package arrives the 27th but I will be never using FedEx ever again or any business that uses FedEx.

I ordered a product on eBay from the eBay seller. My mistake was I used a debit card. Never, never never, use a debit card for an online purchase of any kind. FedEx said they delivered the package to my house which they did not And they refused to do anything about it, So unless I hire an attorney and try to see if FedEx it looks like I'm out $369. Best advice I can give anybody, Avoid a FedEx at all cost. They will rip you off in a heartbeat.

I don't even know where to start - I got a random SPAM message on my phone saying I need to be home to sign a package tomorrow. I like most other Americans have a job and can't just "be home" to sign for some piddly $29 package. I logged into their site and they want to charge me $5.25 to make any changes to the delivery, like it's tough for them to update their computer database or their delivery drivers can't figure out what to do. Money-grubbing, customer service inconveniencing idiots. I will never order from a vendor that ships with FedEx again.

I hate FedEx with a passion. They will just leave it on your front door step out in the open. I live in apartment complex. It's wrong to leave on front door. They don't care about your package. Customer service is no better so don't waste your time calling them. Just go through the supplier.

I live on **. I received medical supplies for someone on 104 E main. My house is clearly marked. The driver didn't care. He dropped it off at my house. I called customer support. I explained to them that I received this woman's medical supplies. They didn't care. Said there was nothing they could do until Monday. I hope this woman wasn't in dire need of them. Heartless **.

I received an email saying package was delivered. Went to look no package to be found. When I finally was able to get through to a FEDEX operator, he looks up my tracking and tells me to same thing I already saw on the tracking information it’s been delivered. He begins to argue with me, it was delivered to MY front door. I was standing at my front door NO PACKAGE!! In the middle of arguing with him my neighbor comes up with it. FEDEX operator never apologized just said glad you have your package. REALLY!?! There was over $100 worth of product in the package that FEDEX DRIVER delivered WRONG! House # on mailbox beside driveway plain as day! This is not the first time either! I wish I never had to deal FEDEX but you never know how the sender of products are going ship.

I really hope I'll never have to get something delivered from FedEx again. I paid $10 for overnight shipping, cool. Next day driver couldn't find my address. Next day driver still couldn't find my address. Next day driver was literally still trying to find my address. WHAT? I was over it so I once again called their 800 number and told them to just drop it off at a FedEx location near my address. They couldn't even do that. They dropped it off at a location an hour away and wanted me to go pick it up. Uh no. Called 800 number again "we won't be able to bring it to the actual FedEx location until Monday, 2 days from when I'm writing this. So guess who has to make the hour drive tomorrow to get the package I paid $10 shipping for. Please please stay away from FedEx this company is a mess!

I have repeatedly made contact with FedEx to complain about their delivery staff. For the past few months every time I get a delivery, the driver never try to contact me when I’m at home. The delivery driver just get out of their vehicle and leave a door tag on my gate, if the package doesn’t require a signature. All they do is put the packages inside a bag and leave it hanging in my gate facing the street where the item can get stolen. I have cameras on my property where I seen the delivery person just get out of the vehicle without even attempt to knock on my door or at least call me. Made calls numerous times and at one point the customer service on the phone hang up on me. Since this has happened more than once. I noticed that FedEx doesn’t care about customers, not even on the phone they try to help you.

It was recorded that the package was delivered, although it went to the wrong address. They acknowledged their mistake, but said they couldn’t reclaim the package and that there was nothing more they could do. They closed my case without compensation. The manager also told me that it is NOT a federal offense for their driver to steal my package because they aren’t under federal law. Today I found where the package had been delivered a week ago, they called FedEx several times to come reclaim the package and left it on their porch. The package had been rained on, destroying the contents.

I took off work on a Friday for my package. I wasted my entire day waiting for it as it was a package that had to be signed for. I got a notification saying no one was home. How is that possible when I was here?

I missed the guy because he barely knocked on the screen door. Why wouldn't he knock hard on a screen door or knock normally on the actual door? No one in the house could hear the door. We were tracking it. So we knew what time it was supposed to show up. Did he do that on purpose so he could hurry up and get his day over with? Less people that answer the door the faster the day goes...

I ordered a TV console with FedEx shipping on it. When it arrived, it looked like they drag it here behind the truck. All the glass shelves were broken. I called the supplier and they sent another. It was torn up almost as bad as the first one and all the hardware was missing. WHAT A PAIN!!! Then about a week ago, I ordered 2 bottles of flea spray. It arrived today and they somehow managed to make the bottles leak all over the place. I know that they messed this one up because the shipping label had been cut off and taped on another package, and the bottles were wrapped in a plastic bag (Probably to keep from leaking on the way here. Also, the company does not put their products in plastic bags either). It was not their driver's fault, it happened in the shipping dept, because the drivers don't have the extra box it was put into. 3 times in less than a month. Damn that must be a record or something.

I called on Tuesday to schedule a ground shipping pickup and was told that the package would be picked up Wednesday by 8:00pm. I waited at home the entire day, calling the main FedEx Customer Service Department periodically for any updates. I was always given the same update (including the call I made at 8:13pm), “You are scheduled for pickup today between now and 8:00pm.” My last call of the evening was made at 8:53pm, where I was finally able to transfer to a live person who informed me that Dispatch leaves at 7:45pm and nobody was there to speak to, and now my pickup would be sometime Thursday. So, come Thursday, I waited at home all day again, periodically calling the same number for any updates. Once again, I was given the same information, “You are scheduled for pickup today between now and 8:00pm.”

They came to my appt and they did not do the delivery because the package needs a signature and nobody were at home. They left the sticker note saying tomorrow will try again. I wait the whole day and decided to call to ask, the answer was that the package was returned to the shipper. Tracking **. Worst experience ever with a shipment company! They do not know what are they doing, the customer service did not have answers, still my packet was back to the seller.

They left a $400 phone in neighbor field directly by county road. Had he not been checking his cows we would have not known it was there. We are ONLY house on our road. Shipping address clearly visible. Not first time we have had problems with FedEx. Other orders have been damaged due to them neglectfully leaving in weather. Drivers apparently do not know how to knock on a home's front door. Box on phone is damaged not 100% sure phone is not damaged. I strongly recommend if you ship something use any company that is NOT FedEx.

They left a $400 phone at the end of our driveway on a County Road in a pasture phone box was damaged. This is not the first time that we have had problems on any order that has shipped by FedEx. Drivers apparently do not know how to knock on a house door and several of our orders have been damaged due to being left and the weather when it stated not to be left in the weather. Mailbox was less than 50 feet from where the package was dropped in the field. If someone has something to ship I would strongly recommend any other company that is NOT FedEx.

My experience with FedEx has been horrible since the start. My package was supposed to arrive within 7 days and it’s taken 14 days! I called customer service twice and no one can help me. When will I get my package? I thought UPS was bad but FedEx is even worse. NEVER AGAIN.

I ordered a new phone from Boost Mobile and paid extra for expedited shipping. I received an email saying that it had been delivered but it was nowhere to be found. I checked with my neighbors to see if it was delivered to their house by mistake. Nope. I spoked with a representative about this and they said they will open up a trace case and investigate and get back to me within the day. I still haven't heard back from them. So that's almost $300 down the drain. Clearly I'm not the only one with this kind of experience, so I think it's time for FedEx to either get their ** together or just close their doors!

It started with an email received shortly after watching the FedEx truck drives by. The email stated the our package was dropped off at the front door. Such was not the case. Called FedEx and notified them of the situation. They would not tell us where the package was left and suggested that we go to each neighbor and ask if they had a wrong package delivered. So I took it apron myself to make a sign that stated “Looking for Package——FedEx delivered to wrong home” and placed at end of driveway. Later that day a neighbor brought us our package. The label was damaged and the number of the street hard to read. Understandable mistake.

I have tried repeatedly to get FedEx drivers to not leave packages at my gate which is an eighth of a mile from my house. The gate has an intercom to my home and cell so I can open from anywhere in the world I have cell service. I do not have a problem with ALL other delivery services, workmen etc.. FedEx will not even hit the CALL button at my gate so I can retrieve my packages. They have repeatedly left products in the rain, just tossed valuable packages over the fence. If you try to call Customer service, nothing will change and no one will call you back either. I now will not accept any vendors that don't offer alternatives to FedEx. Hope nobody's got this stock in their portfolio. When Amazon and Walmart start their own delivery companies, you can probably kiss FedEx goodbye.

I cleared my day for a signature required package. It started to rain pretty heavy, So I guess the driver decided to end his day early. We were all home. No one knocked or rang the bell. No sticker on the door. But I get an email at 2:21 saying customer not available. It’s ridiculous that these lazy drivers do whatever they want and get away with it.

I received a package status door tag today and I was home all day. I had been sitting only ten feet from my front door since 7:30 am. No one knocked or rang my doorbell and yet someone made the effort to stick a tag on my door at 8:34 am, but not bother to knock or ring my bell to get my signature. I do not appreciate having to wait for a package because someone can't do the easiest part of their job. I tried changing the delivery to pick it up tomorrow so I wouldn't have to deal with a lazy driver again. It wouldn't work for some reason, the website was messed up and was throwing an error code when I submitted my info. I tried contacting them online to file a complaint, and the website wouldn't accept the door tag number even though it was the correct one. I am fuming at this point, I need that package and it needs a signature to get it!

I was expecting my package at 10.30 am, it was a overnight shipping from Cali to Greenwich, CT. I was excited 'cause when I look at the window in my bedroom I saw FedEx truck. That was around 10:23 am, it came early. However as the minutes go by I still don't hear a doorbell. Probably there's a lot of parcel to deliver that, I understand. I'm getting anxious so I've decided just go downstair to pick it up myself. When I open the door the UPS guy is there to deliver a parcel, not the one I'm expecting. So I went downstair to find out what's going on but the FedEx truck is no longer there. Check online and it says incorrect address/unit. The sender was tracking the order as well and they called, telling me that the address I give them is incorrect and couldn't deliver. Calling FedEx, Calling the sender again. It's a hassle... if you guys ordering perishable product overnight FedEx is not the right for this.

I wouldn’t have reviewed this company if this only happened once, but since this happen I ordered a cell phone from AT&T and FedEx was the delivery company they used. I tracked item and found it had been marked as delivered. It hadn’t been delivered. Of course I had to go through the hassle of calling AT&T and FedEx to make sure I wasn’t charged for a phone I didn’t get, thanks to FedEx. September 12th 2018 I call FedEx and told them I did not receive this package was told they would speak with the driver. Never call me back. Then I chatted with some. They told me the track team would get back with me. Here it is Monday September 17, 2018 no call, called FedEx. I was told that the person had been gone all week and they would be back on Tuesday September 18, 2018 and would call me. It sounds like the driver and the person on the track team may have took my phone tracking number **.

My package was delivered to the wrong address. What I ordered was one of a kind and cannot be replaced. Do not use FedEx or you may never receive your package. My situation is supposed to be under investigation but when I call they have no detailed information.

These idiot drivers do not know what they are doing! The ** drivers do not know how to read the address on the label. They continue to deliver to the wrong space in my park! And they even get the wrong park and deliver there also 1/2 mile away! Their excuse is they printed the label. Not us. So the label sometimes says Sands RV park then my address under it but it never has that address. Only mine and they still deliver it to the wrong park and it is an empty site??? Stupid idiot drivers! See the picture of the last one I had to go get next door. Their address is **. But I see the right address on the label and the idiot driver still took it there! Now my new package has been in their holding area for three days sitting there!!! Ya me. ** off FedEx! Do not use these idiots.

After a full week of running after my package and empty promises to refund the money, a manager simply told me that my request has been closed because the driver had allegedly delivered the package. Well, neither me nor my leasing office have ever received it. While the outcome of this investigation is terrible in itself, the lack of basic respect and willingness to help speaks world about how FedEx operates.

My package per the tracking has been on the truck for 5 days. The first day it said bad address. Same address as always. Next day said didn't attempt delivery. Yesterday says 3 more days. Walmart order. Disgusted. I complained about the driver a few months ago for leaving packages at my door. My FedEx profile choice is at the leasing office. I feel this is retribution from the driver. I've called the call center twice to be told "this is unacceptable" yet still no package. I don't have a car so I order everything I can online. This package had cat food, toilet paper etc. I had to take an Uber today to buy these things at $15 round trip. I will no longer order from Walmart or any company that uses FedEx.

I wouldn’t have reviewed this company if this only happened once, but since this happened twice I felt I should. In the latter part of December 2015 (1st occurrence) I ordered a cell phone from ATT and FedEx was the delivery company they used. I tracked item and found it had been marked as delivered. It hadn’t been delivered. Of course I had to go through the hassle of calling ATT and FedEx to make sure I wasn’t charged for a phone I didn’t get, thanks to FedEx. Then this past Friday I was expecting a My Pillow order to arrive and I tracked on FedEx site and discovered a delivered status. No delivery was made. Both times we were present and waiting for the packages. FedEx didn’t come either time. I had to go through the same hassle of calling My Pillow and FedEx to report the occurrences. Not only that, but not having the enjoyment of the items I ordered. The phone was a Christmas gift for my daughter and the pillows for a sore neck.

I have Patrick from Phoenix beats, I ordered something on 9/5 from Wichita, KS that was coming to me in Boise, Id. It shipped on the 6th and arrived in Boise on the 11th. Every day for the next 4 days it would indicate online that the package was on truck & out for delivery that day and every night after I did not receive package the online tracking info would change to "no attempt made, scheduled for next business day".

I ordered a new drone... Very excited it shipped on a Thursday from Pompano Beach Florida going to Tucson AZ via Phoenix... a 2300 mile trip. It arrived in Phoenix at 4.20 am Sunday. I was thinking, "Wow that was fast. It will probably be here tomorrow." (Tucson is 2 hrs from Phoenix) Scheduled delivery was on the 23rd which was the following Thursday. Hmmn... much to my amazement it sat in a warehouse in Phoenix (2 hrs away) until Wednesday night 3.5 days in Phoenix. They delivered it when they said they would but here's the thing WHY the **... would they do that, they had the opportunity to provide exceptional customer service and deliver it early, boggles the mind doesn't it?

I ordered two items online from different companies recently. Neither package required a signature. First package: I received text messages on Friday, Saturday, and Tuesday saying package would be delivered that day. Friday the driver entered two exceptions at 2:08 PM. Resident unavailable and inclement weather. Saturday no message entered. Tuesday the package was somehow placed in my locked garage. Second package: I received text messages yesterday and today. Not delivered because resident unavailable. No door tags were left at any time. If I don't receive it tomorrow (Saturday) then their next delivery will be Tuesday. Because of the absence of door tags, I don't believe the driver even came to my house. I've called FedEx 4 times about these deliveries. An investigation was promised. Callbacks were promised, but they haven't called. I asked if they could leave at a location where I could pick it up, but the agent refused.

My husband and I went to FedEx to send a package back for a return from Amazon. The first time we tried to send it back they wouldn't take it due to a leak, from the item being broken. Then the second time we had the item out to be picked up, and they didn't pick it up then, finally the third time they finally picked it up, but then charged us an arm and a leg. We called for a refund and they wouldn't give it to us. They are a piece of **. Don't ever use them for anything.

I am a musician. I purchased a fine musical instrument from a manufacturer in the UK. Value is $4000. Shipped FedEx International Priority. Promised in business days. It’s been 6 days and still no delivery. First they said it was being held by customs. I had to fill out a ‘5160’ form and send it to ‘paperwork@fedex.com’. Kept on getting bounced back. I resent it about a dozen times following no fewer than 10 to 15 calls to supervisors. Finally got notice that shipment was released. Got a delivery window for Wednesday Sept 12 10:30am.

Not having the necessary skills to do something successfully - That is the definition of incompetent. I needed medication delivered to a Bangkok hotel by a certain date. The sender was "guaranteed" it would arrive while I was in the hotel. The delivery timeframe was also written on the package. When I arrived at the Hotel, the package was not there. I looked up the tracking number and saw it was still in Anchorage. I placed a call and was told the plane did not leave Anchorage due to weather.

This is one of the very worst delivery services that I have "ever" dealt with. The Driver stated that he delivered my package to my house on Monday, and the home delivery service from 2701 S.W. 18th St. Oklahoma City isn't open on Mondays. There is much more to this experience but I just wanted to say... THE DRIVER IS A LIAR AND THE PEOPLE THAT WORK AT THE ABOVE LIST FACILITY AREN'T MUCH BETTER... NOTE: I was here all day and have security cameras with footage that prove this statement.

I order from Newegg a lot. They started using FedEx for shipping. Ever since they started using FedEx, every single package always takes a day longer than it should. I ordered a item for rush overnight delivery and it was delayed 12 hours in NJ and will not arrive on time. Newegg was good and refunded my shipping cost, but I must say I am very unsatisfied with FedEx.

I order a package for my daughter that came in two packages. These packages started out in the same place. One package stayed here on the east coast and the other FedEx shipped to the west coast and New Mexico after that and when I called their reply was, "Sorry nothing we can do. Just wait for your package. It will get there." The thing that annoys me the most is they both started out together and they were only 2 hours away from the destination. P.S. The package still isn't here and was supposed to be delivered on Sept 8 2018. Anytime I call I get, "I'm sorry but it will get there." They are horrible to deal with!

I scheduled a pick-up of a prepaid FedEx Express package by phone. The pickup was supposed to be done the next day. However FedEx refuses to provide any confirmation of this by email or other traceable means for a customer. Instead they provide a pick-up number by phone. Needless to say no-one has showed up to pick up the package on the agreed day. When I called FedEx customer service at the end of the day, I was informed the customer representative gave me the wrong date and it will be picked up next day.

FedEx has attempted to deliver my package 5 times during the day despite the additional fee I paid for them to deliver it between 5pm and 8pm. The item is a wedding ring that is needed this weekend. I've called customer service 5 times (after each delivery) yet the issue is not resolved.

An almost 10 lb delivery was ordered. FedEx confirmed receiving the near 10 lb delivery. I use security cameras at my house for exactly this reason (FedEx employees are all degenerate scum). Empty box was seen walked up, and left on my porch. Called customer service to report empty package delivered, which is when I spoke to the most unhelpful, rude, and overall USELESS customer service employee I've ever encountered: Molly. To say she is a useless ** is an understatement. Molly in Cincinnati, OH refused to help me, wouldn't let me speak to a manager when I requested, and was EXTREMELY RUDE throughout the entire interaction. Molly you are a worthless piece of **.

Ordered vitamins from Amazon. They were never delivered (to my house). Filed a claim with FedEx and notified the shipper. The shipper refunded my money. Today I received a letter from FedEx stating, "After reviewing your claim, we regret to inform you the package was delivered so your claim is denied." In the future when buying online I will make sure the seller does not use this service for delivery.

I have a broken wrist, 3 tears in my shoulder and 4 herniated discs in my neck from a car wreck in March. Neurosurgeon wants to do surgery as my neck is "too wiggly" now. I am temporarily disabled. I am in constant pain and stress wondering if I am going to be further damaged. To cheer myself up, I decided to do a makeover of my tiny little condo. I have never shopped online for furniture. Someone said go to Wayfair or Amazon online. I shopped and shopped. I finally found a couch that I liked, excitedly bought it on Amazon. Then the nightmare began. FedEx is delivering my package... except they don't come upstairs, and won't put it in your house. I told them why they would need to bring the couch into my actual house. (Disabled, and a senior). I called and called, then finally, I was told the only way I could get it in the house was to meet the driver and see if I could talk him into it. (I figured that meant to tip him).

I have ordered several times from a company that I love but they use FedEx and for this reason I will never buy from them again. I cannot begin to explain how furious it makes me when I am told to wait from 8 am to 8 pm for a package. How is it that they cannot provide an accurate estimate of what time my package will arrive? I say accurate because today I was told around 10:30 am and it is now after 2 pm, still I have been waiting on this package like a dog by the front windows to make sure I can see when they arrive. Why have I been sitting by the window all day? Because they deliver to my neighbor's home every single time and so I have to run out there before it seems like I'm stealing a package at my neighbor's home... They could not care about less about wasting my time or anyone else. I can't figure out how they are still in business with such awful service.

I sent a package of documents with priority to India. I have been told package will reach out their writhing 3 days which is on Saturday 9/8/2018. I have been charged $133 for the same. On Saturday my parents called as package not delivered until night 8:00 pm IST. Upon inquiry message have been conveyed in DELHI package didn’t cleared out customs because there was POWER OUTAGE. Such a liars. I inquired on Delhi airport if there was by outage and got confirmation about NO POWER OUTAGE reported on this date at all.

For 5 days straight I was told by FedEx that my package would be delivered "by the end of the day"... That is 5 days waiting from 9 to 9 for a package that now will be delivered in 3 days. I've spoken to several representatives from the poorly customer service that can't solve a problem they have created.

A package sent to me through FedEx 2-day ground was delivered to a city 90 miles from my actual destination. Tracking showed FedEx tried 3 times to deliver the package in the wrong city. I emailed FedEx 4 times asking why they were trying to deliver the package in the wrong city. There was never any reply. I called customer service and was connected to a woman who sounded like she was in the Philippines. She obviously had zero idea about U.S. geography.

My father has a Galaxy S3 Gear Frontier smartwatch that he absolutely loves. One night, I got interested in buying one for myself and, after getting the feel of the device from his and doing my research, I ordered one off of Amazon for $250 on Saturday, August 25th. When Amazon said they would ship it with FedEx... I grimaced. Now, it is Friday, September 7th, and now I guarantee that will be $250 dollars I'm most likely never going to see again.

I just most unprofessional & awful experience with FedEx ground location in South San Francisco on San Mateo Ave. My pkg was held at this location for missing apt/unit #. When 1st found out about this pkg issue a week ago, Called FedEx customer service immediately but didn’t get pkg even after 3 days. Called customer again & they informed that due to system error the unit # provide got never updated in the system, provide unit # again & the customer service confirms that the pkg will be delivered by next day. The next day, the pkg got delivered & receives automated text message saying that pkg was not able to delivered as a unit # is missing on the shipping address. Called again, was getting the same ** excuse saying that the due to system error, the provided unit # never got updated in the system.

This is about my third time ordering from a certain company who always uses FedEx. I am never home when the package arrives and always take the door tag to the location to pick up. Every time I call in advance to find out if the driver is running on time and they always tell me the exact time that is on the door tag. Every single time I come to the Cookeville Tennessee location the driver is always late. Not just a couple minutes late, usually 15 minutes or more late. So once again, I am sitting in my car for 15-30 minutes waiting for the driver to show up with my package. They don’t care one bit about anyone else’s time.

It now happened more than once that FedEx texted me that "No one was at the residential or business address to receive the package but a notification was left at the door." This is simply not true, because I have the packages delivered to the work address. When I got that message, I checked with our shipping and receiving department to find out if that is true. It wasn't.

I both ship and buy a lot online. I've never had much luck with the quality of FedEx shipping so I hesitated to use them. Going against my own instincts because they were cheaper on shipping items via eBay so I thought I would try it again. In around a month, I shipped out to 3 buyers. Each order contained 3 items and each shipment there was trouble. The driver blamed it on FEDEX SOFTWARE so they couldn't enter the tracking information right supposedly although all 3 items in each shipment had COMPLETELY DIFFERENT tracking numbers.