FedEx Reviews

2 Packages shipped at time time from Virginia to New Jersey. Only get 1. Told for 3 days it is on truck. No one can help. Spoke with consumer advocate and they give the same story. Still no package. Shipper sent duplicate with UPS and I have my order already. Still told it is on truck for delivery. Will never use Fed-Ex Again!!!!

FedEx sucks, plain and simple. Every time I order something online I hope and pray they don’t use FedEx. When they do, my package is always way later than the date given, left at my front door even though I request back door delivery due to thieves in my neighborhood, not delivered at all even though it says “attempted delivery” which I know is a lie because I’m home all day, or it’s left out in the rain. How are they even still in business in NJ?? My UPS and USPS delivery people make sure that my package gets here either before the date or right on time, they always deliver packages to the back door, and they put my packages in plastic bags to ensure they don’t get wet when it’s either raining or going to rain.

Item was being searched for for over 2 months, then suddenly decide it's gone ‘missing’, no support for a parcel with huge sentimental value and monetary value, but impossible to insure due to no absolute proof of cost. So whoever the thief is in FedEx Oakland USA, expect a police visit soon. Investigations will be opened.

I ordered an item from Walmart who shipped it on time but Federal Express has been telling me lies about delivery. I was supposed to get the item on Saturday May 2nd.... I watched the driver spend 10 minutes at convenience store across the street and was told he attempted delivery but no one was home.... he never made an attempt... outside surveillance cameras on my building prove that. Then I was told it would be here Sunday May 3rd by 10:00 p.m. No delivery was attempted. Federal Express customer serviced is one of the worst customer service departments I have ever dealt with. They should be fined and investigated for false advertising!!!!

Every. Single. Package. They lose or delay. It's no exaggeration. There's been a problem with LITERALLY every package shipped to me by Fed Ex in the last several years. My address is not hard to find. They just suck.

About a month ago, they delivered my shipment from JCPenney. The box was torn, they opened the contents and took some items. They left the box opened in front of my door around 9 pm. Today, I was expecting a shipment from Apple, they sent me a text saying it was delivered, when I looked outside, there was nothing, so I called Apple and they told me they will investigate. Guess what. It was shipped by FedEx. Again Fedex, at this point, all these companies should BYPASS FEDEX. USE other reliable people.

I was suppose to receive the item on Saturday, May 2, 2020. The item arrived at 5 am 20 minutes away from my house. I checked and their system states I will not receive it until May 5, 2020. I call several times and they do not assist. I drive to two locations to pick up and they state to come pick it up on Sunday morning from 8 am to 10 am because it will be the only working hours. I still don't have the package.

I regularly use FEDEX and in twenty they have lost or damaged countless packages but the last straw was FEDEX lying they attempted delivery TWICE! I paid for 2 day delivery and was home with video surveillance in driveway. No Fedex or vehicles showed up at the times they claimed. A 2 day premium order has turned into a weeks-long nightmare.

I ordered an Apple Pencil and supposedly it was delivered and signed by me which was completely impossible because I wasn’t even home so I obviously didn’t sign for the package. I am the only person that lives at my house, nobody else could’ve opened the door to sign for that package. I called FedEx an hour after I arrived home that morning when I found out that an hour ago it was dropped off and apparently signed for by me! They apparently created a case and will investigate and call me back regarding the matter. I called back 8 hours later and apparently there were no claims made regarding the issue!!!! What!!!? I then made another claim and will not know what happened to my package until the next day! I swear if I found out once again a case was again not created, there will be issues! This is so incredibly frustrating. First the delivery driver, now the customer rep! GET IT TOGETHER, FedEx!

Cheesecake from Harry and David was delivered. It is 100° Outside in Las Vegas. The driver did not knock on the door or ring the bell. It was a 50.00 gift! I went to lock up in the evening. I saw the cheesecake sitting outside. They had freezer bags inside from Harry and David which not were hot the water melted. The cheesecake melted. All the driver had to do was knock on the door. I called customer service. No answer. At this crucial time of people being home many deliveries are being made they really need to do a better job. There are many other services out there. This was lazy lack of service!

Anytime I order from any website that uses FedEx for their shipping, I have an issue. I've had a bookcase go missing for two weeks, with no shipping updates. My replacement from the company arrived then a few days later the original package was delivered, no explanation. Lately we have been ordering a lot online as we're redecorating. None of the packages have shown up on time. Most times they say they're on a truck out for delivery, but they never show up. I always give it an extra day before starting to worry, but have had to call customer service multiple times to track down my package.

I ordered a laptop through Dell. FedEx tracking stated that it would be delivered on 4/26 by the end of day. I missed the delivery but my door camera recorded the delivery driver making the attempt. The next day Fedex stated that my package was signed by D** but did not list an address. I checked my camera and there is no evidence that the delivery driver attempted to make this deliver. None of my neighbors saw the driver, my camera did not pick up the driver and none of my neighbors are named D**. I have filed a complaint with Fedex and they have done nothing. I now have to wait until June 16 to get my new laptop. Customer service for Fedex is disgusting. I receive packages from Amazon without an issue. How can Fedex have my package on Sunday but not on Monday. Perhaps they should speak with the driver.

“Delivery drivers!!! In New Orleans” 4/30/20 Only in New Orleans east can a delivery driver open a shipment box, help themselves to what's inside and not be disciplined with even as little of a written warning. The greater fraction or percentage of these drivers are likely criminal. I snapped photos which I also loaded to my FedEx complaint that I filed online about two weeks ago only to receive a mailbox letter from FedEx responding to that complaint.

I am trying to have packages delivered at work in Tampa. A sign on the front door says deliveries are round the back. FedEx tracking says there is a delivery exception and that the business where I work is closed. Day after day. It isn't. I've been at work every day but Saturday that they "tried" to deliver. The security guard says the FedEx truck drives in the circular driveway by the front entrance and doesn't even stop. The US mail is delivered EVERY DAY no problem! I keep calling Ralph **, who tells FedEx to go around the back but the drivers can't be bothered. The exact same thing happened with something I bought on eBay two weeks ago. It's hard to get through on their customer service line. FedEx is worthless! I am not going to purchase anything online that is delivered by FedEx. And one star is generous. There should be a no stars option.

I am now waiting on call #4 for a package that was supposed to be delivered on 4/17 and it is 4/27. The first call I made tonight the customer service person transferred me to the rating survey. He was supposed to transfer me to the agent handling my account. I have called two other days to and still have not gotten a straight answer on what is going on with my package. I would think they would want to answer customer questions and get the shipment where they belong but it seems they don't care and just keep passing the ball. Very disappointed.

After being on Sam's Club.com for 3 weeks I was successfully able to buy Charmin toilet paper to send to my daughter in California. I got a tracking # from FedEx and signed up for updates. So they said it was going to be delivered on Friday April the 24th, it wasn't, then they said it was going to be delivered on Saturday and it wasn't. So I called them after being hours waiting on the phone, they said they were going to investigate. Then on Sunday I got a text saying that the package was on the FedEx truck to be delivered. It wasn't. Then they said it was going to be delivered today and at 11:29 am, it said that it had been delivered. I called my daughter and she told me that she had been sitting in front of her house since early in the morning and there had been NO FedEx trucks in the area. She never received the package.

I've received numerous emails and texts informing me that someone MUST be present to sign for my package from Great Britain, and I made sure I'd be here (home). The delivery man was rude and dismissive, told me "my email and texts from FedEx were just plain wrong" and I "did NOT have to sign for my package because no one is allowed touching his little device". So wasting the entire morning and first part of the afternoon since he was late, I sat around and waited since it was reiterated time and time again that my package "MUST be signed for".

THIS REVEIW IS NOT ABOUT FEDEX DRIVERS OR FACILITY WORKERS. I assume they themselves are doing the best they can in these unprecedented times and I appreciate that, they deserve to work for a company that treats them better. Fedex as a company however is doing very poorly handling this. Companies should do whatever they can in the future to utilize other shipping options.

I live in NY which is obviously quarantined at the moment due to COVID-19 so I have nothing but time & am home! I ordered my daughter's 16th birthday gift!! I put the tracking number on alert so I got text messages every time an update occurred on my package! Well, I got a text saying my package was delivered so I rushed to the door, there was no package or FedEx truck in sight!! Despicable!!!

I ordered 2 packages from Walmart on March 20, 2020. They were suppose to be here on the 27th of March, got the notice that they had been delivered, nothing was there. I called, they told to check with neighbors. I live in the country. I have no neighbors except one, he didn't have anything. Then they told me it had been delivered to the address and was taken by the person at home. Well I work a job and no one was home but the dog. I ask who took the package and they told me they could not tell me. So I called walmart right away and they were decent enough to refund my money.

DO NOT USE FEDEX!!!! I ordered a package that they claim was delivered on Tuesday 4/21/2020 at 12:01pm and they claim it was signed for by “WWILLIAM”. I’ve been on the phone with customer service every day for the past 4 days and no one will help! After some knocking on doors, I found out which neighbor they claimed signed for it. Spoke to this William, he never signed for it AND he’s missing packages from FedEx too!!! Customer service claimed, several times, that they were sending the driver back to our apt complex to follow up both with me and my neighbor. And yet...NO driver has shown up!!!

On Monday, I looked online and it said that my package had been delivered by FedEx on the prior Saturday, April 18, 2020. I have not received the four tires that cost me a total of $242.48 and today is Thursday, April 23, 2020. I have been calling and communicating with FedEx 4 days now, with nothing received so far from the customer service representatives but a run-around. I have explained to FedEx that I never received the 4 tires, spending hours each time on the phone for 4 days, first waiting to get through to someone and then speaking with somebody, then that person tells me that they are going to transfer me to another person, then someone else tells me they are going to open up some kind of case on it, then I receive a call back hours later, and am told in my voice mail by someone else from FedEx that he closed the case and for me to call back and file another kind of case on it and this has gone on and on in a circle for 4 days this week.

I have had a major issue with not receiving a package that was on the truck to be delivered on 4/21/20, then marked as attempted delivery but no one was home (that was a lie, 4 people were home and watching for the delivery and no FedEx truck even passed our house). I called on 4/21/20 and was told that someone would call me the following day to talk to me and follow up about the "attempted delivery". The next day 4/22/20 I waited all day for the phone call and delivery and neither thing happened. I got a text that the package delivery date changed to 4/23/20. I called around 8pm and was told that there was no notes attached to my tracking number of my call from the day before (4/21/20). He also said that the depot was closed for the evening and that the person on the phone could not check into the package because of this.

I have a package being delivered by FedEx that is well over $1,000 and the sender required indirect signature. The delivery date was changed twice so I called FedEx and asked if it was out for delivery and if not could it be held so I could pick it up since I already waited two days and the date was changed again. I was told they don’t know if it would be delivered today and I could not pick it up. Then I was told that it didn’t matter if I was home to sign because if I am not there they will give it to a neighbor and have them sign for it. How do they know if I even get along with my neighbors? They don’t ask for ID or a readable signature so how do they know who they even gave it to? It could be anyone. What if I don’t want anyone getting my items? I don’t think it is right for them to give MY items to anyone who is not in my house! Is that even legal? How can someone I may not even know sign for MY stuff? This is just wrong!!!

I do a lot of online shopping. FedEx is the only shipper I've had the worst experience with. Firstly, they continually ship my packages an entire hour past me, secondly they sometimes leave them at door and others they used a service called smart post where they drop them at my local post office. I recently ordered 2 packages from the same company. Due to size, the first package was sent FedEx. The second was sent USPS. The first package shows it was en route to my post office 7 days after shipped. But it never arrived. On the day it was supposed to have arrived, my post master claims the fedex vehicle showed up 15 min after the post office closed, saw it was closed, then left without dropping the package.

Fedex needs to be shut down! They are incapable of delivering any package on time! Even before the virus hit, they were terrible! Fedex has lost my package with my medications in it! I have not been able to take my meds for 3 days now! They are the worst company ever! I cannot get my meds filled somewhere else either because the insurance company shows them already filled! I have been calling them and they still keep saying it’s on the way to the next delivery location. WHY DOES ANYONE EVER USE FEDEX?!? UPS is the only company that should ever be used!

I am utterly disappointed with the service provided by the FedEx and As a customer I lost all the trust in security provided by the FedEx and their words of the customer service center. I shipped this package on Saturday which had money order in it but Later I found out that the recipient was the fraud and scammer so I called the FedEx customer service hoping that they will help me in this situation and I cancelled the delivery and told them to return the package back to me. They even confirmed it and assure me that it will be only delivered to me.

I ordered and paid for 6 bags of black beans from Walmart and when FedEx delivered my order I received 4 bags. 2 bags in each box. One box was full of a gooey sticky substance that makes the beans not able to eat. Then fed ex put down that I signed for the delivery and I didn't. So I don't know if I will ever receive my full order or if FedEx just decided to keep my food. Pathetic delivery and service in my opinion.

Not once in my entire Adult life has FedEx delivered when they said they would. Before the Pandemic they would deliver my packages to my neighbors, then when I would call they'd say "well, you got your packages didn't you?" The ONLY time I ever use FedEx is when I'm not given a choice. In fact, every time I find out a store I ordered from uses FedEx, I stop shopping there entirely.

FedEx appears to be in the theft business. In the last 3 months they've stolen my packages twice. The 1st was blatantly obvious. Tracking said the package had been delivered but when then provided a time, I checked the cameras at my business and they clearly showed the FedEx truck drive by without even slowing down let alone stopping. Yet someone named M. Manager had signed for it at that same exact time.

My package requires an in-person signature, which above all else directly violates social distancing rules set in place for weeks now. In order to be present for the second delivery attempt after a door tag was left, I spoke with a representative to determine the time frame of delivery. Advised of a 4-hour window, I excused myself from my place of employment to arrive home 30 minutes in advance of the advised delivery window. On my door was another "We missed you" tag. I called again to speak with another representative who then assured me that this was an unlikely occurrence and that the driver would surely arrive within a 3-1/2 hour window the following day.

I am disabled. I ordered a small portable backup power source for my home which for me is essential goods when power goes out and it does out quite often where I live. I spent every last dollar to make this purchase. I was notified by the company who sent it that it has in fact been picked up by Fed Ex and is not moving at all from its original location because apparently someone at fed ex gets to decide what is and isn't essential for customers. I've contacted fed ex. They insist it's moving, but when I check tracking it's still just sitting there.

FedEx has really dropped the ball. I understand there is a pandemic going on right now, but this is getting ridiculous. I ordered several different things from Sam's Club to be delivered to my home. Unfortunately, they use FedEx. FedEx has lost packages, damaged packages to the point they say they can not be delivered, and held my groceries at their facility for more than 2 weeks now while I see daily delivery exceptions.

On Monday, April 6, I mailed a package from the FedEx store on Briarcliff Road in Atlanta, GA for second day delivery to my 98 year old mother in Melbourne, FL. The package also included a birthday card. She received the package three days later instead of two, and the package had been opened and contents, except card, were removed and retaped prior to her receiving it. The package was delivered directly to her apartment and opened by an aide in her presence. I have spent over 90 minutes on FedEx.com as well as their 800# with no results whatsoever. I cannot speak to a human, except at the store and she directed me to their website. I have the receipt but it does me no good because the website and automated “person” at the 800# are asking for a number that does not exist in the receipt. Do I have any recourse at all?

Been waiting on a expensive dress and the idiot driver dropped it off and left it on the porch. Never got ANY notice regarding the package. They KNOW packages are being stolen and they leave it anyways.

I received notice yesterday that FedEx ground attempted to deliver a package to my office at 3:45. Due to Covid-19 my office hours are severely limited so nobody was there at 3:45 yesterday. I made sure to be there today until 5 pm. Unfortunately FedEx did not attempt to deliver today and did not notify me that the package was not placed on the truck today. I waited all day for nothing. My office is closed tomorrow for Good Friday, it’s not open on weekends, and who knows when they will try to deliver again. I called them and asked to have the package shipped to my local Walgreens and was advised the shipper would have to approve this change. My shipper called, was on the phone for an hour with FedEx, and their request to send the package to Walgreens was denied by FedEx. I told the shipper to have the package returned to them and then resend my package via UPS or the regular postal service. I’m done with FedEx!

FedEx never attempts delivery to our location and has had every excuse you could imagine, in which basically lies for the most part. We've been having this problem with them for years and ONLY from Fedex. We have zero issues with any other carrier and ALWAYS receive our packages promptly from ALL OTHER CARRIERS.

We are a retail business and we will send or receive delivery via FedEx to our location 3 or 4 times a week. Most of the time FedEx are not able to make delivery on time and they are usually 1 day late. We have used guaranteed delivery service and still they come up with excuse for delaying. Specially their drivers are very unprofessional. They would try to deliver package 7 am in the morning and who would come for delivery to a retail store who is not even open at that time. (XOOM WIRELESS)

I ordered an item from eBay and was scheduled to be delivered by end of the day on 04/08/20 (Wednesday)… even your company’s tracking clearly said it will be delivered by end of the day of 04/08/20 (Wednesday). I am a teacher in Tucson school and with the pandemic, my schedule is hectic but the item I ordered is important, so I took a day off from schedule to receive the package. As of 04/07/20 (Tuesday), your tracking system states it’ll be delivered on 04/09/20 (Thursday) and it clearly states it’s in Phoenix, AZ, and I live in Tucson, AZ… one-hundred-mile distance.

I tracked my package and it said it was delivered at 11:59 am. The package wasn't there so I watched my camera recording and FedEx was never on my street at all so therefore they never delivered anything! Luckily I called the company I ordered from and they are replacing it. The people working for this company are either thieves or too stupid to even deliver to the right street.

They gave me a pickup window of 1130 until 330. They showed up 30 minutes before that so we were not at that location. We waited 5 hours for them and nothing. They didn't leave a note. Totally useless. I will never use them again

Monthly issues with FedEx Ground deliveries. Sometimes they say they attempted to deliver at a certain time (as shown on the website), however, our security cameras show they never showed. However, they reported we were not there. We are open 8 to 4 and have been for years. The next thing they do is try to deliver at 6pm, then return it to the sender, as we were not there to accept delivery. Not all FedEx places are like this, but here in Venice, FL on the business route, it is not good. Have contacted all of our suppliers and asked for either USPS or UPS, FedEx is no longer an option as it has cost us too much money, time and customers.

Don't use them to have objects or anything that might land in customs. I used this to have a family heirloom sent from the US to me because of the insurance. What followed was a horribly frustrating labyrinth and a whirlwind of paper forms, clueless customer service representatives, and a most-likely customs fee that should have been avoided.

Lying about delivery attempts. Yesterday I missed a delivery despite giving a gate code. Gave them the benefit of the doubt even though there was no door tag provided. Today I decided to violate HOA rules by propping the gate open and leaving a note for my neighbors as to why. Lo and behold another miss IRONICALLY WHILE I WAS STANDING OUTSIDE STARING AT THE GATE AT THE TIME STAMP PROVIDED. I called and they said "alleged". Um first of all no door tag. Second of all I understand what is happening globally so I am ok with just disregarding the package as a whole and getting money back from Walmart so I have no need to overembellish. The agent proceeds to ask me if I would like to pick it up instead. Problem...we are on lock down and I paid for SHIPPING. I feel for these delivery drivers during this time, but integrity needs to remain.

I ordered a charger from Samsung last week. It was to be delivered via FedEx one day this week. Checked my tracking info Monday evening and found out my package was "delivered" that morning at 10:32 a.m. I was home all day and know for a fact that it was never sent to my actual address. The driver obviously just dropped it off to a random house with no regard for myself or others. I tried calling FedEx that evening and was told I should hear back within 24 hours after they speak with the driver. Well... 24 hours went by and nothing. I actually had to call them. Sat on hold for 5 hours just to be told the driver was "looking into it" Then today I was told there was nothing more they could do after sitting on hold for over an hour. I hate this company and will never ever trust any company that goes through them for delivery ever again. Pathetic excuse for a company and driver deserves to be unemployed. Thanks for nothing you wretched company.

Useless International and Trace Department. I've been trying to contact with you all ever since about an international package, that I requested to return from Nigeria. You guys told me to send a customs letter to the paperwork email, did it multiple times, and you guys still request it. Another annoying situation is we cannot connect to any FedEx email. All Fedex email of the agents KEEPS getting returned to me. Also you guys keep requesting to pay duties and taxes, but you guys also NEVER tell me how and where I can pay them!!! Not even appears in my invoicing. All of you are frustrating.

FedEx sent an order bound to California to Florida then marked it as delivered on time. That's exceptionally bad. Went online to help, it said I could only call in. No tech support, no chat option, not even an FAQ. Been on hold to talk to them about it for over 90 minutes now -- on a Tuesday afternoon. God these guys suck. Use UPS.

FedEx sucks plain and simple, I ordered a part from EBay, it started out in Pennsylvania made it to Mississippi and has sat there for 8 days, no explanation why, then it’s handed off to USPS, I will never buy from a seller who uses Fed Ex ever again!!!

For the last year, the driver has continued to leave heavy boxes from Chewy on the wall along the driveway. He only needed to go up 4 steps to leave the 50 lbs. of litter and full case of canned pet food at my front door as the shipping label requested. Even after reporting to Chewy and Fedex, this continued to happen. I am in my 70s with heart and lung disease, diabetes, fibromyalgia, and 2 damaged knees. It is impossible for me to move the carton, and unpacking it in my driveway means having to bring everything up 2 flights. If left at my door (4 steps for him) I only needed to bring the items in the door where they are stored.

Unfortunately I can’t give zero stars. I wasn’t able to change the shipping method for an eBay purchase and this is the only reason FedEx was used. Next time I will pick another seller. They have delivered to the wrong house. Left things in the planter where it wasn’t found for a week and many other issues. How are they still in business. Never again will I use them.

Apparently a driver came by and attempted delivery multiple times at my address. However I had not idea because every single time they did not leave a notice. I only realized it was happening when I checked the tracking number. By that time the last attempt had been made and it was just about to get shipped back to the sender.

Fed-ex driver said he left envelope on front porch. With all the wind we have had why would you do that? It had a 4300.00 check in it that I really need and I think myself it was delivered somewhere else, fed-ex employees are not accountable. Their service sucks, now it's gonna be two weeks to get another check sent out, hopefully they won't lose this one too.

Every time FedEx is used to deliver one of my packages I cringe. They THROW my packages on my porch. I have a window right in front of it and my chair is there and I can literally SEE them doing it. I can't tell you how many items have been damaged. The boxes are OPEN...all the way, exposing everything I ordered. If we happen to not be home it's Christmas for thieves! (Pending you can find something that isn't damaged, that is...) So last time I filed a claim with FedEx because I got sick and tired of it. I got a letter back from them yesterday stating that they had to "respectfully decline" my case "per their contract with the shipper" and I had to take it up with them. So basically, FedEx is not responsible for their incompetent employees, that would be the person I bought the items from? You gotta be kidding me.

Customer Service reps suck big time, instead of helping a customer they're yelling at the customer for calling them. I have sent a shipment to India from Winnipeg (Feb 26), when I dropped the package they were super nice in lying to me saying it will be reaching safely. However, it hasn't reached till now (March 7). My personal courier is been treated like a commercial shipment and I'm not getting any response from anyone. I would never encourage anyone to use FedEx. It's just a waste of time, money, and mental stress.

Fedex driver throw my package like trash and right after the driver left someone came by and stole the package. Drive did not buzz the bell or leave a note. Other courier will buzz bell or leave a note but this driver didn’t do none of that. Everything was recorded on my CCTV.

Dropped a package off to be delivered on 3/27/2020 with a scheduled delivery date of 3/1/2020. Here it is 3/3/2020 and last tracking shows it 2 1/2 hours away from where it was dropped off. This is unacceptable and will not be using FedEx anymore besides the usual delays, wrong address drop offs and what not this has cost me time and $ as well as the person who was supposed to receive the package.

FedEx is the worst delivery company. My package was supposed to be deliver 03/02/20. They claim they attempted to deliver. No one was home. I did not have a tag on my door and when I called customer service they said the delivery guy did leave a door tag which was discovered that delivery driver went to the wrong address. So now I have to call off work again to wait on the delivery which I think fedex should be responsible for reimbursing me the wages I lost due to their mistakes. Walmart and other companies needs to pick a better company to deliver the merchandise because fedex is the worst company and now have to wait and continue looking out my door to make sure my items don't go to the wrong apartment.

If you have a choice of shipper, I recommend that you do not use Fedex in the OKC area. If you don't have a choice, I would recommend not buying from that company. What difference does it make, if you can't get your product delivered. I ordered a Dell computer, they sent it by FedEx ground. I get the notification from Dell that the computer has shipped. I find the tracking number and click on it to see when it is going to be delivered. The system says it will be delivered Feb 23rd by the end of the day. Two days later I get an update from Fedex that it will be delivered on the 26th. I get a notification on the 26th that they tried to deliver the package, but there wasn't anyone there. Turns out the time they put on the document shows they would have missed my wife by 5 minutes. I get home and ask my wife if there was a tag on the door or in the mailbox or something. No, nothing.

I live in rural northern New York. FedEx sucks up here! My packages NEVER are here/delivered when the tracking says. Add 3-5 days when it says it “out for delivery” then you’ll get your stuff unless they deliver it 2 doors down from you which is not unusual. UPS & USPS ALWAYS get it here on time. Not sure what’s FedEx’s deal in the northeast but they need to figure it out!!!

Shocked and disgusted. I shipped a package from America to South Africa using MyUS's services (which used FedEx to ship the package). MyUS made the mistake of listing the value of the package as more than double its actual value ($924.99 instead of $419.98) even though I submitted the invoice from Amazon before the package was even logged. I notified them immediately of the problem before the package was even marked for shipping. Eventually they rectified their mistake and paid me the erroneous overcharged amount for insurance and insured me that they will notify FedEx of the problem so that they don't charge me incorrectly for import taxes.

No telephone number provided on their web site. I had to Google for it. Customer rep gave me wrong information. After several calls and transfers I was able to resolve the problem. They did not make it easy.

FedEx is always on time. My packages arrive safely without any type of damage. They are cautious when placing packages lose to my door, yet not out for all to see. They have awesome tracking all along the way.

I’ve been doing business with Fed Ex for over thirty years. I have mailed packages that number in the thousands all over the globe and have never had thing one go wrong. Not one missing package, not one item ever damaged in those packages and not one item that was not delivered on time. Federal Express is a reliable company. They are efficient, punctual, courteous and careful. I have tried other carriers but have always wound up with broken packages or on occasion missed delivery dates. Federal Express is also completely competitive when it comes to price. They’re right when they say, when it absolutely positively has to be there, you can count on them.

Things are forever being broken or mashed. I have seen them kick packages out of the truck. This is so sad. I talked to one of the drivers (a nice one) and he said he understood but that is not his policy.

I have used this company Express and ground service which is always very reliable and staff is very professional. I make purchases for very time sensitive plant equipment that needs to be effectively received on time due to essential repairs to operations.

They are always on time, courteous and pleasant and full of energy. They smile and my dogs love them when they see their Chewy box arriving. They really enjoy their job and I always love a friendly smile and wave.

We get 40-50 boxes of very heavy tax manuals each January for Tax Aide. They are heavy...but always delivered where we ask them to. Both being over 65..it's great to have people you can rely on. They deliver to us in the country over ice filled and snowy roads. Backing up our long driveway to deliver right to our door!

Usually Professional and prompt. Work very hard and do a yet good job. I’ve never had a problem with any delivery and highly recommend them. Can’t miss their truck and I’m always excited to see it coming.

Many times my packages are left outside in the elements. I have signs up where to put them but it doesn't seem to matter. Their deleivery times are pretty good and the drivers when I see them are usually pretty nice. Overall their service is good. Just wish they would respect my signs and put items inside the drop door.

Recently had a parcel overnighted. It then disappeared. Their answer was the sender called to have it returned. Which wasn't true. I never got a straight answer and never received the parcel to this day.

I have no problems with my deliveries. I am usually home when I receive a delivery date. They have been on time when scheduled and pretty much friendly if I have to sign. The trucks are rather loud I can tell when the area.

Fedex delivery has always been prompt with delivering my packages. I can track my shipments from the time it hits fedex trucks or location. My items usually arrive with fedex before the due date which is a big plus to me!!

I've only used FedEx a handful of times but they are definitely my go to shipper. I'm in the process of starting an online business and FedEx is it. Every time I have used them they are always on time and their drivers are top notch.

From a customer perspective FedEx is much better than UPS. They don't destroy or lose packages. They are speedy and seem to have more locations. The UPS customer service is awful and if there is a problem they blame it on the shipping company and make the customer drive 80 miles to pick up a package. UPS often loses or destroys packages, and shipping takes FOREVER. DHL is more of a business to business shipper and not so much to residences in the US.

Very friendly and on time with medicine shipments! Well packaged and secure. Great security with shipments. Great tracking and follow up. The holiday time in December is complicated. They beat ups and USPS hands down. I ship Fed Ex if important and want dependable service.

Several packages that received were damaged because the driver did not handle them with care and just threw them down. Drivers need to be more patient with the delivery packages. We had a lot of trouble getting the damage packages back to place of purchase. Had to take time and deliver them to the closest Fedex distribution center. It was several miles away. This could have been avoided if the drivers would have been more careful when they unloaded the packages.

What makes FedEx stand over and above the pack is how they handle problems and provide customer service. 2 great examples are a missed delivery once of a package we really needed and a call to the local depot and our regular delivery person said she would drop it off on her way home that evening!!! Customer service par excellence. Another example is how after a problem with missed deliveries due to holidays the local depot manager called and provided his personal cell number and instructed call when a problem comes up so we can fix it. Again customer service of a high caliber.

Even though Fedex is on the expensive side it is well worth price. Their transit time are very well maintained. The drivers are very well trained. They are very courteous and friendly. The company is very reputable for a reason. Top notch.

Need more compliance on delivery dates. One week later is not acceptable. Also more coordination on deliveries. Not if you are in San Bdno CA then go 60 miles away to delivery when you got deliveries in San Bdno.. Not good.

Whenever I use FedEx, the package has always arrived on time and sometimes it gets here earlier than expected time. I only have had 1-2 issues. I live off the road way back. There is 2 businesses on the road front. You would never see or even think there is a road there that takes you back to where I live. FedEx tried to find me and called to find where I was. They must have put me in their computer because I have no problem getting my delivery anymore.

My account was hacked and I received a bill for $1000 for a shipment to Nigeria. Every time I got another bill, I called and spoke to fraud and was told it was credited and the acct closed. Then they sent it to collections. I had to contact the Chief Compliance Officer to get them to call me back and credit it. Unacceptable customer service and account security.

I rate FedEx as overall a great shipping company. They have always delivered on time and have been friendly. However, at one time their driver threw paper out of the truck, I called and they addressed the issue. I haven't had any issues since.

Even FedEx tend to be pricier, their service is equally competitive. Their standard of service to customer is pretty high. They do what they say. I love how you can track your shipment with their live shipping tracking app.

Generally I find Fedex to be very good. But do NOT use their economy shipping where they hand the package off to USPS!!!! Neither will claim responsibility for insurance coverage!!! Cost me $125.00 damaged return for a smashed item.

They always deliver packages to front door. Never crush or damage packages. So proud of them. Want to thank them for being so kind and thoughtful in their jobs. They always greet you with a smile. Say thank you when you respond to them.

I primarily am a receiver of packages shipped via FedEx. The drivers, when I see them are always very nice. My packages are always received in good condition and if I can't make it to the door the package or packages are left at my backdoor and protected from the weather elements.

I love FedEx because they always deliver my packages in perfect condition and they usually are early when they get to my home. I've never had to even track a package through them because they are the best trustworthy shopping company out here today.

My FedEx driver is always the same guy. He’s so friendly and my dogs love him because he brings them treats. He knows their names and also knows at least one of their friends name and usually where they live also. I enjoy the driver and his bright outlook.

Very good service. Quick and dependent. Very friendly. Wish though they would ring the doorbell and or knock on door. Very safe drivers and polite.

The Federal Express drivers in my neighborhood are wonderful! There is one who delivers cases of wine from my wine club. The box is heavy and he always offers to put it inside the door so I don't have to lift it. The drivers are all pleasant and friendly.

Great customer and quick and a easy process and provides you with a tracking number to ensure the package get to the designated area the company is. Great way to ship and receive packages I do use other option however this is one of the best.

Fast service. Care of packages. Item shipped to me was suppose to take 5 Days, instead got it in 2 Days. Really happy about their quick, careful service. The item shipped had high value. It was handled very careful with no problems.

Their drivers are very poor drivers in my area. They will run you over. When they deliver thrown or dropped package???? Leave peel out ruts in driveway when they leave. Parcels are mostly on time.

I have received numerous packages shipped thru Fedex and have never had a reason to complain. Love the company. Fast and efficient! I heartily recommend Fedex and would be more than happy to reply to any questions you may have about my shipments.

They are great and never disappoint on receiving my packages and when I get my package or packages I be full of smiles. So if anyone ask me I would put in a good word for FedEx. So I thank you and appreciate you all.

FedEx is a #1 company in my eyes. I can Always count on my packages the day they are supposed to. Very reliable, I recommend FedEx over any other parasol company always. Come rain or shine they are on the job no matter.

I get packages several times each week. Fedex has never once lost or damaged an item, more than I can say for other carriers! I have also used them to ship and my shipments have never been late!

FedEx service is really good. Good pickup & drop-off service. The FedEx ground service is what I usually prefer for its minimal charge and best delivery option. Also if you have prepaid label printed, the packaging would be usually finished/sealed up by them. Whereas in UPS/USPS, they always asks to pay extra for packaging supplies like tape.

We order items often and more often than not Fed Ex delivers. They always meet the time frame for delivery and we never have an issue. The only problem is some times the packages are damaged (though not the merchandise) from bumping and getting tossed around. When keeping a schedule, I suppose that is to be expected to some degree.

I really appreciate that fact that you can sign up for the mail update which gives you a visual notice of what you are receiving in the mail. Their delivery drivers are professionals and deliver packages as scheduled.

Had a package delivery date and 8 times they changed the time/date or reason about delivery. The thing that bothered me the most is that the excuses they made were out and out lies. Like 'bad weather', which was ridiculous because during the days of excuses it had been in the 30's and 40's (great for MN) with no rain or snow or any kind of bad weather. If you run late at least do not think the customer is stupid and make up lies that are obviously false.

I am pleased with their business ethics and responsibilities; the carriers are polite and accurate with correct addresses. When I order any products, this is the company I prefer to use, and I will continue to use FedEx in the future.

Prices for shipping boxes are insane. They like to throw your boxes around too. Seems like if the box is heavy they just kick it around to move it instead of carrying it. UPS is the same way as Fed Ex.

I do most of my shopping online and FedEx is usually the carrier. I can always depend on timely deliveries arriving in perfect condition. I also use FedEx to ship and they have never failed me. Highly recommend! They put other shipping services to shame.

If I have something important to send and it needs to be handled perfectly from beginning to end, and arrive on the day that is promised, I feel safest sending through FedEx. Also, the employees are always patient and informative. I have never had a negative experience in my dealings with FedEx.

I truly believe that this is the best delivery service. The employees are professional and helpful. The shipment is fast, and the tracking system helps very much. If there’s a problem, too they’ll solve it.

This company my opinion is great. The drivers are so polite. They even knocked on my door today and handed me my package! Very highly recommend this company, especially because of the front line people.

I have many packages delivered to my home. I live in a rural area and it is easier for me to shop online. I use all the shipping companies. I have noticed that FedEx gets my deliveries here faster. Their employees are professional and friendly. My packages arrive in great condition.

They always seem to be in timely fashion. Drivers all seem very friendly. The trucks are always clean. Whenever I come in contact with a driver out on the road even seem very friendly.

As a very frequent shipper of gold and silver bullion, coins and bars I have found Fedex to charge almost double that of UPS and if you insure a package over $1000. They have to open and inspect the contents. Keep in mind it only takes ONE disgruntled employee to view and steal thousands of dollars in gold and/or silver. My last shipment and I do mean last the process was the same, inspect my gold to insure it and yes I was pissed and then I had to wait and watch to ensure my package was closed and resealed because the young lady just left my OPEN BOX laying on a table in back.

I love FedEx because they always go out of their way to ensure the package reaches the front door and follows instructions well. Thank you FedEx for always putting pride in your work and delivering packages properly.

I’ve been waiting for two weeks to receive a package from Walgreens. They damaged the first package and Walgreens had to resubmit my order. Now my order have been “on FedEx vehicle for delivery” for the past two days and I still haven’t received it.

I've always been impressed with FedEx in general. The drivers are always very kind and high energy. I've always been able to track my packages easily and never had any issues. I've also used FedEx for shipping purposes and have been pleased with both pricing and customer service.

Cost of shipping has become a deterrent for me, I am buying less and less because of shopping cost. I have even talked with some of the vendors I purchase from asking them to stock products that require shipping.

It was easy for me to use the provided tracking information for my purchases. The information for delivery was accurate and I was able to track my purchases. When they arrived the driver brought them to the side door and rung my doorbell so I would know that they were delivered.

FEDEX has always delivered packages on time and undamaged. I cannot say that any other delivery service can come close in comparison! My packages are left right on my front porch or the back patio door where they are safe from the weather and where no one can see them. Great company!

Have never had an issue with lost or damaged packages. Fastest shipping and delivery times of any carrier. If I can’t use Fed Ex I have to depend on postal service and take a chance. Fed Ex has very few delays most of which are due to extreme weather conditions.

FedEx has been in the shopping business and does excellent job. However sometimes the transit information is not updated as it should be as customer have to guess where the parcel would be without any idea.

I have never had an issue with this company delivering my parcels. The one time I asked the driver to put the parcel somewhere else because I wouldn't have been home to answer the door he did upon my request. I trust them, and know I have nothing to worry about. Great job guys.

I have not had any problems with FedEx. They are excellent. If a package is too heavy, the drivers will help to get it where I can handle the weight. If I call for updates they are always very helpful. They also have email updates as to the arrival of your packages.

The delivery drivers NEVER knock on the door when I'm home, and even then, with my car in the driveway, they THROW packages over the fence and into the yard. My dog is in the house, so there is absolutely no danger, just lazy drivers who don't care. Even when I give them excellent directions to my home and where to put the packages, they still throw them over the fence, instead of putting them on the nice, covered front porch. Jerks.

Always very happy with the shipping service I receive from FedEx. Our regular driver is great. He knows we have dogs, so unless I happen to have to sign, he will now leave the package on the deck, and not knock, as to set off the barking. Seems minimal, but when kids are napping, it is a Godsend to have that one small courtesy!

Good sales representation, good pricing, good service. We had used UPS for a number of years and recently it seems as though they pulled back on their pricing and they are ALWAYS late getting new rate proposals to us by the required time frame.

Most companies just leave the package. They do not ring the bell after placing the package on the porch. FedEx takes the time to let you get to the door and take possession of the shipment. With FedEx I have never had a stolen package.

I like Fed. If I am at home they are always pleasant. They try to get to know who lives where and they try to connect with you so you can feel comfortable about receiving packages from them. I usually get the same delivery person and he is very particular where my package is left. I have made arrangement with Fed where if I am not home they have a neutral place to leave my packages.

Can count on my package arriving when scheduled. I use it at work quite often. The process is easy to set up and understand. I can easily charge my dept code to the FedEx shipment. I can also track where my package is.

I have used FedEx many times and never had a problem. They always handle my package care, I can't speak for everyone else. When go and ship they make the process very easy, and if I am not sure about the rules of the package they make sure all is well and give me the best rate possible.

I have used FedEx at least 100 times and they have always been very consistent. They always take very good care of the packages and I’ve never had an issue with the handling. Anytime I get the option to choose who will deliver my package I prefer FedEx. I would highly recommend them anytime.

My packages that are delivered by Fedex always arrive on the dates promised and sometimes sooner. My packages delivered by Fedex arrive in excellent condition. I really like that their tracking of packages is very simple.

Fedex is so easy to use on ebay and ship in person. They have good rates for Fast Post and the employees are super helpful ~ I like the tracking process too!! On Ebay as a super seller I'm assured my items will be delivered on time and in great shape!!

I get my packages in good shape and on time. Great service So call FEDEX and get your packages delivered on time and the gentlemen are all nice that has come to my house and polite and even carry the package inside your house if you ask them to.

Cheaper than USPS and much faster. Took over 2 weeks to send a package priority mail 1,000 miles by USPS and very expensive. Sent another package through FedEx & it was received in 4 days for much less cost.

They show up to deliver and pickup items when they say they are coming. The pkgs. come and go worry free. Very dependable..Would recommend. Hope that manager that stole that sole millions of dollars in merchandise from the Co. goes to jail for a very long time.

Christmas 2019 was the first and only time I had major problems with FedEx. I had three packages at Jacksonville FedEx Facility, then delivery was pending, then lost, Sam's Club replaced the lost packages, then FedEx delivered my original lost packages. Worked out in the end but what a nightmare!!

I have had my share of good and bad with this comp[any. Sometimes, they deliver when they promise and other times, they don't. But they seem to be better than the United States Post office and that is why I will ship with them.

FedEx never disappoints, not only do they knock on the door when they deliver your package they also put your package as close to the front door as they possibly can to try and deter thieves in case you're not home when they deliver. They also send you an email letting you know your package has been delivered so you can get home if you're not already there. Love FedEx.

I really hate that the drivers do not knock on my door to let me know when my packages are here! I don’t know that they have arrived unless I check the delivery status. Luckily I have good neighbors who will knock to see if I am home, if not they hold on to them until I arrive home.

It has been very reliable til now, prices are average to what others charge. Delivery and home pickup is excellent. I would recommend Fedex. I have small office and because of Fedex's reliability, we use them regularly.

As Traffic Mgr for a major defense contractor I contracted FedEx for several million dollars annually. In 27 years they lost or damaged only a handful of packages. Extremely reliable carrier. Customer service, tracking and geographic coverage world wide is top rated.

I have VERY mixed feelings about FedEx. MOST of the time, they deliver small packages to me on time with no problems. But this week we were expecting delivery of 6 large cases of furniture and I had scheduled a vacation day just to take delivery of this shipment. But FedEx really disappointed me this time. FIRST, after I signed up for text updates, FedEx provided very vague information saying only that all 6 cases had been loaded on a truck and were "out for delivery", with no delivery time estimate; SECOND, around 1:30pm, the FedEx truck pulled up to our condo, stopped for a couple of minutes and then left, with no text update on the status, and no driver stopping by the front door to tell us what was going on ... they just left. So we continued to wait, calling their customer service number several times to find out what was going on, only to be told "it's out for delivery" and "we can't say when beyond before end of day".

FEDEX hub in Kernersville, NC does a horrible job of moving packages from their facility to the local district points. Three times in a row I track my package through Kernersville, NC to only see “bar code label unreadable and replaced”. This then allows this facility to deliver my package as late as they see fit. As I wait at home on promised delivery days only to see updates later in the day, often 5 and 6 days. Customer service does not help, email complaints are ignored, I even emailed the CEO!! Nothing, so my next step is to refuse to purchase items where FEDEX is the shipping method.

You never get a damaged packed and the driver are wonderful. They are very reliable. I find everything about FedEx to be reasonable and they pick up and delivery at the same time. The boxes are very sturdy and stones but easy to open. I use FedEx as much as possible.

Was expecting a package that required a signature but was going to be out of town. Delivery rep. for my area told me would he would leave it at a another retail store that also is a FEDEX satellite office with instructions to hold til I picked it up. They did and it saved me a lot of time.

FedEx has always been on time, packages are always in perfect shape and the drivers I have felt with have ALWAYS been the most pleasant, kind & thoughtful people. I find their service to be one of the best I have ever felt with. The young man I half felt with would always bring my heavy packages right to my door since he knew I was disabled and they would be extra difficult to get up the stairs and onto the deck.❤ Who could ask for more.

I've bought and sold many remote controlled (hobby grade only) cars and trucks over the last 2 years! I've not once received a damaged box or vehicle! I also ship with FedEx and all 300 of my customers have been very pleased with the services FedEx has to offer! I've shipped with others, but FedEx is the Best!

WE have received a number of items from FedEx. Staff has been friendly, but several times the items shipped have had boxes that do not arrive in the greatest of shape. If we take items into the local shipping office most of the time they have people working there, that seem very unhappy with their jobs or maybe they are just not good with customers.

FEDEx has been extremely helpful. I had a major issue with some of my credit cards and the various companies issued new ones, some came the next day thru FedEx. The drivers were careful, courteous and kind to a senior citizen.

They rarely put the packages where they need to be. I have a large sign saying leave packages here and they walk right past it to leave at my door instead. I have a large dog that really enjoys eating packages. Fed Ex has really cost me a lot of money.

Our FedEx driver is the best. I take care of my elderly parents. Since I have no one who can carry anything awkward or heavy, he always carries heavy boxes in for us. None of the other companies' drivers have ever done that!

FedEx has always been my go to shipper. Most of the other do not show the package care that FedEx does. My packages have always arrived on time, and with no damage. I have tried the other and have always had ripped, broken and missing items. FedEx is top on my list of shipping companies.