FedEx Reviews

Ordered some last minute Christmas gifts from Amazon and paid extra for one-day shipping. They were supposed to be here today but lo and behold they weren't and now I'm supposed to wait until AFTER Christmas to get them, makes sense. But the worst part is that they didn't even make an attempt to deliver my stuff, on tracking it was marked as "out for delivery" at 6 AM then after waiting at home all day for my package to arrive the tracking changed to "arrived at facility" at almost 9 PM. But according to the tracking it arrived at the FedEx facility at 6 PM, weird according to Amazon and FedEx's website they deliver as late as 8 PM.

While most of the country will celebrating Christmas on Dec. 25, 2018, due to the incompetency of your organization my 3 year old granddaughter will not be celebrating the arrival of her gifts from Santa. I ordered a Kids Kraft Korner Kitchen through Amazon and a third party seller on 11-28. It was guaranteed for delivery on Dec 6th. However it was not delivered and status was changed to December 10, I have looked at your website and talked to your representatives, supervisors, and customer care advocates every day and more than once a day, and was assured it would be out for delivery the next day.

My review is based solely on my experience with my shipment to my in-laws in Mexico! I went to ship my package on 11/30/2018! I was asking if there would be any problems with my shipping the items. The FedEx employee might not of been trained on shipping international but anyone that falls back on FedEx for not giving their employees the proper training. Anyway to cut it short I paid $293 to ship to receive by Dec 6th and they went to check on the package and were told there was a hold up. We would need a customs broker to get it and we checked into a broker and found out we would have to pay another $1,000 to receive items. Not even worth it.

Package was supposed to be delivered by overnight mail to my house on December 21, 2018. My tracking information stated it was out on the truck for delivery. After going to check for it multiple times and it being almost 9 p.m. I decided to call. The lady I spoke with at FedEx told me the package would not be delivered until December 24, 2018 end of business day. She stated that "If I wanted the package earlier I would have to drive and get it from them." This is not the first bad experience with FedEx. This is just the latest. Stay away from this company and stores like Neiman Marcus who use them. All my UPS packages arrived on time!

FedEx has hit rock bottom and needs to go out of business. Expected delivery on 12/20 per their tracking system. Scanned on truck at 8:00 AM, after waiting all day it was returned back to their facility at 8:48 PM. "Shipment exception delay beyond our control". After numerous phone calls and promises to call me with an update, they scanned it again at 8:08 PM 12/21. No calls were ever received from them. Still has delivery date as pending and same message. I paid extra to have this deliver with 2 day express. Now going on 4 days and hoping I get it before Christmas. Prior to this I had 2 different shipments with liquid that they busted. I finally gave up. If I can avoid it I will never use FedEx again. Amazon Express, UPS and USPS here I come. Look forward to short selling FedEx stock.

Can't even track the number of times that my package was on the vehicle for delivery and they ended up going back to the depot and never delivering my package. All because we are too far away from the depot and the driver doesn't want to get stuck out late. This time the package was supposed to come today 12/21 and now I have to wait at least until Monday 12/24. I needed this item before that date. Complained to Amazon about Fedex's poor service in our area and they promise it won't happen again. I won't hold my breath.

Mulitple tracking emails sent: Tuesday: On truck for delivery by 8 pm. Tuesday night: Delivery rescheduled for Wednesday by 8 pm. Wednesday: On Truck for delivery by 8 pm. Wednesday night: Delivery rescheduled for Thursday by 8 pm. Thursday: On Truck for delivery by 8 pm. Thursday night: Delivery exception. Local weather prevented delivery. (Note: It was raining. The big brown truck did not have any problem getting here.) Friday: On truck for delivery by 8 pm. Friday Night: Delivery Exception. Local weather prevented delivery. (Note: It was raining. The big brown truck did not have any problem getting here.) Delivery rescheduled for Monday, Dec. 24th by 8 pm. I live on the side of a foothill and I know the delivery drivers do not like to come here. This has happened before but from now on I am going to request in the notes portion of an order: DO NOT SHIP BY FEDEX. Service to this area stinks!!!

All they do is promise but do nothing. Have waited all day for an overnight delivery that should have been here at 10:30 AM. It is now 6:00 PM and no package. I called and was told they have no idea when it will be delivered. Of course they accepted the payment for next day. Too bad they do not provide that service. GO WITH UPS. They are dependable.

FedEx terrible service. Lost my package and claimed it was delivered. I was at my house and no one knocked the door or rang the bell. My phone didn’t receive any calls from any FedEx drivers albeit my phone number is noted on the slip. The driver signed (which is a Fraud) to finish his part!!! There is no proof but the driver’s signature that the package was delivered. Don’t use #fedex if you want your package delivered! #boycottfedex

My passport was to arrive by 10:30 am guaranteed on 12/21. At 12:05 pm, I was told that the driver was running late by 2 hours. I tried to contact the location and driver through FedEx customer service rep but received no feedback. At 5 pm, I had the following options from customer service a) package may be left at front door if arrives, b) possibility that driver may not deliver today at all, c) I can pick it up at location before 8:30 but they can't tell me a time by when driver is done with delivery and returns to the station.

I ordered an item that was shipped 198 miles away on 11/29/18. I was supposed to receive my package via FedEx no later than 12/7/18, seems a bit long for a four hour trip but I could live with that. I tracked my package via tracking number provided and found that my package apparently decided to take a vacation and see the different states this fine country has. It started in New Jersey to Pennsylvania to Illinois to Minnesota, back to Illinois back to Pennsylvania back out to Minnesota back to Pennsylvania to Illinois to Minnesota to Wisconsin and back to Minnesota where it currently sits.

FedEx driver unnecessarily accelerated full throttle out of my driveway greatly damaging my asphalt millings. I personally witnessed the incident. Thanks so much for your very unprofessional behavior from an unprofessional company.

I paid expedited shipping to have something here before Christmas. It was supposed to be here 12/19. However they are now 3 days late and the driver has had my delivery on his truck since 12/19 and still can’t be bothered to leave it on my porch! ** FedEx. When I order something else, if FedEx is going to be the carrier I won’t purchase it! They need to learn how to have prompt service!

Updated on 12/24/2018: First package from FedEx, I finally picked up at their facility after 10 days of phone calls to them. Waited an hour and a half at the facility before they finally found the package. Two days later, I was to receive a Christmas package from my mom, but it hadn't arrived, so I called FedEx and was told the package was lost and my mom should file a claim. I only had two deliveries from FedEx this Christmas season, and they botched both! No problem with UPS deliveries, and USPS delivered on the Sunday before Christmas to make sure Christmas gifts from my sister got here on time. FedEx should receive no stars if that were possible on this site, and I will research future shipments to be sure they are not supposed to be delivered by FedEx since I know I either won't receive them or will have to endure their lack of customer service.

I was supposed to receive a package via delivery from FedEx the week of December 12. As of yesterday (December 19) I still had not received it or heard anything. After checking the email from the company that I ordered from, I found the FedEx tracking number. According to their tracking, there were three "attempts" to deliver and I use 'attempt' very loosely because they stated that the address was incorrect. My address was indeed correct and easy to find. The fourth day, the tracking stated "Delivery Exception: Awaiting additional delivery information from recipient". Well, I am the recipient, but I never received any communication regarding this - no phone call or email - nothing.

I had an important shipment sent to me next day air. It cost me $35 dollars to ship. Followed the package to my neighborhood via the live tracking app and all of a sudden it showed delivered but no package was at my door. I walked the neighborhood looking for the package to no avail. Call FedEx and they had no idea where they left the package. If you have something important to ship you are taking a big chance with FedEx because apparently the drivers are unable to read an address.

A package from FedEx was delivered to my house while I was at work. I received a text from my friend he had stopped by my house and there was a package on the porch and he brought it into the house. I didn't get home till late that night and didn't have a chance to examine the package. The next day when I got home from work there was a note on the door from FedEx saying something about a package, much of the note was scribble (put on the door 2 hours before I got home from work, I have cameras). About 5 minutes after walking in my door there was a pounding on my front door, which I didn't answer, but watched on the camera a women standing outside my door pounding on it.

FedEx picked up a parcel at a Barrie store on December 5 to be delivered to my home in North Bay. It has now been TWO WEEKS and FedEx delivery status is still "pending at Barrie location". I followed up with the store and with FedEx 3 times: FedEx excuses are always the same: Canada Post strike and high Cyber Monday sales causing delay BUT it has been TWO WEEKS... The distance between North Bay and Barrie is less than 3 hour drive. Totally unacceptable.

I received notification Monday and Tuesday that there is a delay in delivering my package due to bad weather in Ashland, VA. I live 30 mins from that location, the sun has been out all day. I called FedEx and was told that a manager will call me back, I have not received a call Yet. This company sucks!!!

Had a furniture piece delivering to me on Tuesday the 11th. I'm never home so I took a day off specifically for this delivery. It was not delivered on that day and changed status to "Pending". It's the 18th today and the status is still "Pending". I called customer service - was on hold for a very long time, then a guy who barely speaks English picked up the phone. The only thing I could properly make out was that they had some sort of delay with lots of their shipments. I asked what would be at least the approximate delivery date and he could not even answer that. I will now rather pay extra for a delivery service that is NOT FedEx.

We were expecting a shipment of wine from Italy and were sent a total of five tracking update messages from FedEx. They failed to deliver on all five! I called their customer service number 8 times to try to get the exact day the cartons would be delivered (signature was required). We even pushed our vacation back a day waiting for the cartons... but no, they failed to arrive. I am beside myself how a freight company can be so incompetent and uncaring. When the cartons arrived unexpectedly today the driver was a real nasty guy and refused to carry the heavy boxes to our door. He never asked for my ID... so much for signature required. Unbelievable! We have never had a problem with UPS and always use them. Guess we'll have to ensure external vendors do so as well. Well, Merry Christmas!

I ordered a charger from Samsung and on a Tuesday received a mail that said the package was delivered at 12:49 pm. I and everyone else were in the office the whole day and no FedEx came to deliver a package. I called FedEx 3 times inquiring about my package and was told too many different stories by their representatives. They said that the office suite number was not put on the label so the delivery guy left the package at the front door. Mind you, this is a multi-complex office building. There are many offices in the building and each office has a suite number for their mail, which I clearly included in my delivery address when placing the order on the Samsung website. So I do not understand what front door they are referring to.

Package was supposed to be delivered Friday but they didn't even attempt to deliver the package. Went straight to 'Pending Pickup'. Called them several times and every time they told me they'll have it shipped Monday but the packages stayed at the warehouse. Was eventually able to speak to their manager who told me that I'm lucky that they even know where my package was since they lose packages often during the Xmas season and I should just pick it up from their warehouse so they don't lose it. Wow. This is why I have a note when I buy online that my packages not be sent by FedEx. Wasn't able to do it for this package since they had a free delivery offer. I didn't have to pay the $100 shipping fee but FedEx got paid nonetheless but they still fail to deliver as I expected.

My business partner ordered a brand new iPhone for me (my business) and sent it two day delivery via FedEx. The day it was supposed to arrive, it didn't, then the next day, still no delivery. On the third day I called to find out where it was because when I looked online it says that it was scanned at a location but no other information available. They said it was scanned but that's the last they heard of the package. They opened a case number and they said they would have someone call me that day. Surprise, no one called.

After waiting a week with the package on the truck and either "delivery not attempted" or "delivery exception" I ask my friends about Fedex problems. My neighbor says the FedEx truck was at my mailbox (a good 200 yards from my house) at 6:30 yesterday (a Sunday). I go up to the mailbox and no package is there. Today the FedEx site says it's been delivered to my front porch. Nope. Not to my back porch either. The local FedEx warehouse says that the driver accurately described my mailbox and house number, and he says that he put it on my front porch. There is no way for him to drive up to my house without me knowing it, as we were in the house all evening. The dog never barked either. He has to turn around in my driveway to get headed back out. So now I'm not sure if he delivered it somewhere else (neighbors don't have it) or if he chucked it over the hill somewhere, or if he just didn't bring it off the truck. Grrr.

I was sending a package with Christmas gifts through FedEx international ground to Canada, package was stopped in Ohio, and labeled sent back to shipper. I called to see why. 1st person stated because on custom forms it was personal effects and can't send them. It wasn't. It was Christmas gifts. They said Barbie clothes for a Barbie doll is personal effect because it could be a girl named Barbie's clothes (A Barbie doll was also listed).

2 packages were suppose to be delivered on Wednesday by end of day. One I have to sign for. There was a weather impacting last weekend with snow but all clear by Wednesday. Each day the status would change to rescheduled next day by End of Day. So I would stay at the house all day waiting. This repeated Thursday, Friday, Saturday until status changed to pending. So I wasted 3 days staying at home to sign for a package. Now it is Sunday. Still no packages. Calls to FedEx. They finally initiated a tracking on my package. I assume I will eventually hear from them? Meanwhile UPS is delivering packages to my house. I can understand a weather delay but don't keep indicating by end of day on each day. They must know the package is lost. They have a tracking system and should know the package is NOT ON a truck and out for delivery.

I has 3 packages delivered. Every time the day they were going to be delivered I would track them to make sure I didn't miss them and to make sure they are still on time. By 8 pm every time the status on the website would change from to be delivered today to pending delivery. I called FedEx and they were just rude. I kept checking doorstep until 11 pm each time. The next morning the packages were there in the pouring rain as if the packages were soaked. Horrible customer service!!!

I shipped a package on Tuesday, with a delivery date of Wednesday. It was only going 1 1/2 hours away. It is now Saturday and it had not been delivered. I spoke with a supervisor and she called the local shipping center. They promised to call my customer within the hour to arrange delivery. My customer never heard from them and she still doesn't have the package.

FedEx needs a major overhaul! They lie, send email that package is out for delivery and will be delivered today. Just now they change it and say it will be delivered Monday. Called and the guy barely speaks English. Tells me there’s nothing he can do! Absolutely the worst customer service! I will Never do business with them again!

Shipments to southern California, very often it arrived in Bloomington, CA. The shipment will sit there for days before they transferred to next location. This happens many times. Whether it's busy season or regular season. The latest one my order was shipped from Azusa, CA to Diamond Bar, CA (all within greater Los Angeles area) on Friday. It arrived Bloomington, CA overnight. The scheduled delivery date is 5 days later - next Friday. Go figure. The other time I ordered wine. Wine arrived in Bloomington, CA but was delivered 3 days later.

My Fitbit order was placed 11/23/2018. Sent 11/30/2018. Notified to receive Dec 7 by FedEx. Changed to Dec 14. Changed to Dec 15. Changed to Dec 19. That will be 20 days in transit. It sat in NJ for 6 days and has been all around the East Coast except where I live. Went from IN to NJ, to PA, to NC, again NC other location, and is supposed to come from there. FedEx is no help when you call. Basically it will come when it comes. Do not ever ship this way. I wanted this item to monitor my heart rate during walking since I am having problems. What a joke! Fitbit wasn't any help either.

I sent a package to a friend through a company, the tracking was all over the place. Apparently it was left at some business that had nothing to do with my friend's address. Every customer service agent told me a different story, and not one called back as they said they would. They apparently have no idea where they left it or why they left with some unknown entity. This is about the fifth disastrous experience I have had with FedEx, I wish the companies I order from would stop dealing with them. If I could have given them zero stars I would have.

Regardless of priority shipping with huge additional money, the FEDEX proven obsolete, dilapidated and worst service whom were shipping products with no proper customer care service (all were proven illiterate and unprofessional) and never maintained their delivery promise. Instead of sending with so called FedEx we could have any chosen any locals whom were dealing international shipping. The tracking information and reality always differs and even delivery you won't get into your delivery address.

I've waited forever for my package. I live in an apartment. The driver instead of walking to my door he left the package in front of the apartment building. And guess what? It was stolen. I received an email saying it was left outside the apartment building and nothing. We called customer service and wow all they could say was, "No it shouldn't have been left there." Other than that too bad. FedEx sucks and I will NEVER use them.

I was supposed to have a package delivered to my home in Eunice, LA. After waiting patiently I decided to call the distribution center 3 days after it was supposed to be delivered. I was informed that they tried to deliver the package 3 times and left a note each time. BS I never received a single notice. I can understand 1 note missing but 3? I believed the delivery man just didn’t want to take the time to write it. Now I am having to take off of work and drive 2 hrs to pick up the package. I WILL NEVER USE FEDEX OR DO BUSINESS WITH ANY COMPANY THAT USES THEM AS THEIR DELIVERY COMPANY!!!

My order from a Toronto, Canada company was shipped to Buffalo Dec. 5. I live about 20 miles from the FedEx offices and since it arrived in Buffalo all I have received are email notices telling me the package is on the truck and will be delivered that day but no package. I have been lied to and it now Day #9 and still no package. At one point it was shipped to Rochester 70 miles away and then to Syracuse 150 miles away.

Yesterday while sitting at home decided to walk dog and found FEDEX slip saying no one home needs a signature. Was po'd because I was at home and no doorbell or knock at the door. Today made sure I was home and waited. Same thing happened. Ran outside when I heard the truck and found another slip saying no one home. Chased truck screaming, driver kept going. Called the office. The woman was good about it and agreed with me that the driver should have knocked. Now I have to wait a few more days and pick it up myself at drop center near me. When I get my package I will call the sender and voice my complaint about the mailing service. Never have good luck when dealing with FEDEX. This isn't the first time I've had problems with them. This is the norm for FEDEX.

So I have automatic notifications, as soon as a package is delivered I get an email that it has been delivered including the time it was delivered. So I am sitting right at my computer and an email pops up that my package was just delivered 1 minute prior. I am sitting in my living room right in view of the front door. No one had knocked. I walk over to the front door - no package at my house. I call FedEx and they tell me my package was just delivered. I explained I am sitting right here and no package is here. I ask them to call the driver so he can go back and grab my package (since it was delivered only moments before) where he left it so he can bring it to the correct address. How hard is it to look at the address before you go giving away peoples merchandise? If I wasn't sitting right there when the notification came, I'm sure they would try to blame it on someone stealing the package but I was literally right there.

Just get my shipment to me. That was their only job! I waited two weeks, tracked my delivery... It was received but sitting in the same location the whole time. So, I email them... Get a canned "trying to find the best person to help you" response. Waited two days, no follow up from FedEx. Today I called and was told my shipment was lost. I asked to speak to someone that could find it, but that request can't come the recipient, only the sender. I CANNOT ASK TO HAVE THEM TO FIND MY STUFF. Crazy. So, here I am waiting for Christmas presents that never were going to show up. If you order something, ask the seller to use anyone other than FedEx. USPS, Carrier Pigeon, Cross Country Skier... anyone other than FedEx!

I was expecting a package from a major department store. I received an email saying it was shipped so a few days later I tracked the package. The FedEx tracking system said it was delivered that morning at 10:15 AM and left by the garage. I live in an apartment complex where there are no single garages, just underground parking. So I checked outside the unit door and there was a package there so I brought it inside, but it wasn't mine. I checked both garage doors - no package. When I called FedEx I was told that they were having trouble with their tracking system and that it may say a package was delivered when in fact is wasn't.

FedEx pretty much always lies about if they delivered your package. They also leave blank door receipts. They also have dented and damaged EVERY package I have ever received from them. I have never had a friendly or even neutral customer service rep experience; they have always been rude... and this is in several stores in more than four different states. Please go anywhere else; FEDEX needs to go out of business. I'm sick of online retailers using them because I'm stuck with late, damaged packages that I end up having to drive to pick up in store because the delivery drivers are too dumb or lazy to do their job.

I supposed to get my package on Tuesday Dec 11 and guess what? I go into my app and the package said delivered on Friday Dec 7! Lie!!! The guy FedEx put in the wrong house my box. I’m put my claim and I waiting. I lose my box and money. I just wait for the FEDEX answer of my claim. I’m very upset about that. The FedEx employee have to look twice the address before put the mail or boxes front the doors. The box that I expected was about my current job. In other hand, people if you receive boxes or mail that NOT yours, come on!!! Back to FedEx or if you are close for example, 4 or 5 houses delivery the mail. You receive 1 star because I have to write something! But you have 0 star.

I ordered something. Got a email stating it was on the way. FedEx say they sent it on the 6th. A lie. Say the same thing on the 12th. A lie. Left nothing on my door but email saying no one was home, be back 13th. And of course no one understands that the dumb driver is either not coming or going to the wrong house. When I order from now on I will not be using them at all. They're rude and one had the nerve to hang up because I know my damn address and the driver don't or can't read instructions. They don't even deserve a star.

They are not user friendly, they are clearly trying to get the added fees for special type delivery. They do not communicate, and it seems their structure is flawed. I will not use them if at all possible.

I was just hung up on by a FedEx customer service rep. I have been waiting 2 days for a package to be delivered. They keep saying it's on the truck. They won't let me pick it up and they have no answers whatsoever. Horrible option if you own a business. This will hurt the bottom line. I may have to refund customers which is unsustainable for a small business.

Their employees are not only properly trained, but also are lying. I had a package that failed to delivery yesterday, and the carrier left a first note on the door, saying another attempt will be made without say on what date. So I called FedEx center. The agent said the carrier had tried three times and asked me to come to facility to pick it up. But we were at office in the last two of the three day, and no one came to the door. We only saw one note that was stuck on the office door on the day we weren't there. I asked agent whether the carrier tried three times within that day when we are out. He replied that delivery attempts were counted on separate day. Apparently, the carrier claiming he had tried three times of delivery was complete lying. Never had such bad experience with other companies, including not-so-good USPS. Stay away FedEx.

FedEx emails me that my item was delivered on December 8 2018 which is a big lie because on December 8 2018 delivery status reads pending... Then I get an email that it was delivered today Wednesday December 12 2018, that's another lie. P.S. I work from home and there is no package at all. Where is my package? I really had no choice but if it was up to me I would give it no stars!!!

I have had so many problems the past 6 months. Constant delivery delays and problems. Bogus delays at the end of day after being marked out for delivery. The most recent issue Waiting on a Christmas present for my grandson. Ordered Nov 26 from Walmart.com. The item has been on the truck since December 6 and still no delivery. Called several times, no concern for customer, terrible company. They deserve no stars at all!

A few months back I had ordered multiple items from Amazon. Partial order was to be delivered by FedEx. I am home all day every day and on the day of delivery no one knocked on my door and nothing happened. The next day I check on the site and realize that the items were marked as delivered. I check my front porch and nothing. I called Amazon and they notified me that they could not do anything unless I called FedEx and put in a formal complaint, which I proceeded to do. I spoke to the manager and she proceeded to scream at me and say that it was not their fault at all and that she will have the delivery driver come out to me and explain to me what he did. I waited and upon his arrival, he said that he knocked on my door (which he didn't I was home) and when no one answered he knocked on my neighbor's door and left the package with them.

I ordered a few products from Target on December 3rd and due to my purchase, I was able to have my orders shipped within 2 days. My first package was shipped on the 4th and arrived in my state on the 5th but because of the president's funeral, the delivery was put off until the next business day. The next business day came and I waited at home all day, only to find out through the FedEx website that my package wasn't going to be delivered because of, "Incorrect street address." Not only did I contact customer service through email (which I didn't get a reply for) but I also called customer service and notified the representative that the address was indeed correct. I was told she'd send the new information to the driver and he'd deliver my package the next day. December 8th comes and I make sure to have status updates for my package sent to my phone, as well as stay home to see if I finally get my package.

Absolutely horrible! I simply just wanted to order a pack of Hot Wheels for my son through Walmart who uses FedEx. On the date of expected arrival I received no notification or anything that they tried to deliver to my address. So that night I made sure to include my current gate code and sign up for text alerts as well as call the Fedex 1800 #. The next day on my only off day (today), I waited the whole day, FedEx never arrived so at 6 pm I called again and the automated system says they attempted to deliver but no one was home. Mind you I was home all day. So after speaking to another representative she tells me that for security purposes drivers aren't allowed to take gate codes. Why wasn't I informed when I called the first time? And then she says they will attempt one more time tomorrow or I can pick it up from the FedEx 30 minutes away or my nearest Walgreens.

We have had several and I mean several occurrences where we would not get any deliveries on Fridays because FedEx has it in their system we are close. WE ARE NOT CLOSED... We have contacted customer service SEVERAL times with no success because we are still not getting our packages ON FRIDAYS. To say we are frustrated is an understatement. We have come to the conclusion we are not going to be using them anymore as we cannot afford these mistakes anymore.

I've had so many issues with packages shipped via FedEx it's unreal. They have delivered with a signature and then a week later told me they could not find my address. I've lived here for years and I've heard it all. They have left packages with my trash cans and returned packages the same day they told me I could pick it up. Based on my experience and the terrible reviews I've now seen I'm going to see if my company will consider switching. They should go out of business or learn how to treat customers property.

I want to give FedEx 0 but the least rate is 1. According to my experience, FedEx always has excuses to be late. What I'm saying is that FedEx never ever arrived on time in my life, without exception, I mean never. Suggestions to those who want to ship items: do not choose FedEx unless you want your shipment arrive next year.

Package was out for delivery Tuesday. It has been delayed with no delivery attempt every day. Today is Sunday and now there is a weather delay. It’s raining and 38...WHAT?? Filed a complaint with FedEx Saturday, no response.

Prefer from Apple that shipped via FedEx on a Tuesday. Was told it would be delivered by Friday. After being a day late I check FedEx and it says it is delayed “due to weather” at the FedEx location it goes to before my town. Then the next scan is all the way back on the other side of the US. They mishandled it and it got sent backwards. Then after two days of waiting it finally gives me another delivery date for the next coming Saturday. But now it is late and show delivery date as “pending”. I’ve never had a good experience with FedEx but this just takes the cake.

My order was placed through Chewy Pet Food. The food I need for my dog is not sold locally. I was given a date of 12/8 for delivery. I received a call at 4:15pm to verify my address. I spent 30 min on the phone with your facility at the SL airport (ph # 385-313-3902, Tom) and was told they couldn’t reach me because for some reason AT&T customers were rejecting their calls. I don’t have AT&T. Then confirmed the address and then proceeded to tell me I would not see my package until Monday sometime.

I had a medication FedExed to my apartment's building. It’s old and does not have a code box. FedEx could get a lock box like most other vendors, but they won’t/don’t. I was not even notified that my meds were attempted to be delivered. Consequently, they were returned. I’m out of the prescription, and my refills have expired!!! Horrible company - I’ll say a million times over as this not the first time.

I ordered a TV from Walmart on Dec 1st. It was shipped out on the 3rd. I was told by FedEx that it would be delivered on the 6th. I live near Cleveland and on the 6th the package was in St. Louis Mo and was slated to be delivered on the 6th. I called them and they were like, "Ok maybe tomorrow on the 7th." On the 7th I checked the package and it was in Joliet IL at 6 am in the morning and at 8 pm at night it was in Chicago. Wo 10 minute ride took all day and still 5 hours away. So today at 12/8 I checked and they had it listed in Chicago on an Exception weather delay. I'm like there is no bad weather on any of the Great Lakes states this weekend. I called them and complained that they were liars.

This company shouldn't exist anymore. It's so bad. First one of my packages goes across the country opposite of where I live even though the labeling and everything on the package is correct. It was literally an hour away from my house at a facility and then went across the country... Then my second package from them it was out for delivery all day from 8 a.m. then at 7:54 p.m. they marked it as "unable to deliver, cannot access Street" which is a complete lie. I literally could drive to the facility myself with no issues. That was just a driver not willing to deliver the package at that point. Now my third package got marked as delivered as I'm sitting in my kitchen right next to my front door. Never saw anyone walk up or set a package down. There's no package outside or at my neighbor's house. I don't know where they delivered it to, but it definitely was not here... I'm so over FedEx. I wish Walmart and other companies would stop using them.

FedEx routinely dumps packages outside our apartment building without even bothering to try and contact the recipients. If there is a worse, less-professional large company operating in the US, I’ve never had the misfortune of dealing with it. FedEx is the worst. Period.

I placed an order through Walmart who shipped with FedEx. Let's start with my package did not get a label until a week after I ordered and sat in another state for days. Then they gave me a delivery date which they changed and then the second delivery date was COMPLETELY WRONG. My package wasn't even in my state the date of delivery. Once I called them to find out where it was they initially stated there was nothing they could do and could not provide me with a delivery date. They gave me many excuses - they was back up due to Black Friday, they lacked trucks, inclement weather. Once my package arrived in NJ (I'm in NY) I asked for my package to be expedited because it was 2 weeks and they told me no because of the shipping type. If I can avoid it I will never ship or use them again.

I'm disabled and live in San Francisco. Every month I order supplies for my cats. I get 42lb. litter, every 6 months 5 cases can food. I have a notice on the entry system to call me so I know my package is here. Also on the delivery slip I had (bring to apartment door). Well before June 2018 75% of the time they let me know they were here only 50% of the time they came to my door with my packages. Last July I waited for my package first. I was told it would be delivered the next day. BUT at 1:00 I checked and found out my package was delivered at 10:55. No call and it still said on top of page delivery date was the next day! I went downstairs (I had to get a handcart to get my boxes to my apartment). I found the package next to manager's office but later found that my neighbor found my package in the middle of the sidewalk and someone was getting ready to take it.

FedEx drivers are some of the laziest people around! Not once but twice in week, they dropped off 2 TVs in the front of the building in an unsecured location and then have the nerve to stamp as they had left the package on my doorstep. First time, I called and put a complaint but guess it fell on deaf ears because not even 4 days later, they did it again! It's no wonder why they have a 1 star rating. Nothing worse than to be forced to Accept a company’s garbage treatment!!! Helplessly, Another Disappointed Customer.

I ordered an item from a company on Tuesday and paid for 1 day shipping since my son needed it for a school event on Friday and Saturday. The package was shipped by the company and arrived in my town at 6:28 am on Thursday and was tracked to a truck for shipment by Thursday EOD. It did not arrive. When tracked on Friday and then again on Saturday, tracking info said the same thing - it was on a truck for delivery by EOD both days. When I called FedEx customer service on Saturday AM, the rep told me they had "mishandled" the package and it would be delivered by EOD Saturday.

I own my own repair business. I received appliance parts delivered by FedEx every day. I have a $700 package that was shipped FedEx and was suppose to be delivered the next day. My package has been on the truck for 3 days waiting for delivery. I called FedEx and was told my packaged has been dropped off at the USPS for smart post delivery. That is NOT how my parts are every delivered. They are next day delivery per FedEx. I have no tracking, no idea where and when my parts will be delivered if at all. I have 10 parts in that box, and 10 very angry customers needing their appliances repaired. I am beyond angry and very frustrated that FedEx took it upon themselves to change my delivery because they are overwhelmed with Christmas deliveries. I have two more deliveries on a FedEx truck today scheduled for delivery. Who knows what will happen to them.

My package has been on their truck since 7:39 Am on Friday Dec.7th. It was suppose to be delivered by the end of the day. At 8:25 Pm it was back at the warehouse in Port Wentworth Ga. Now it is suppose to be here today by the end of the day. I paid to have it delivered in 2-3 day and now it is day 4. I will never use them again.

ON FIRST DAY MY SHIPMENT I NEED TO REPAIR MY CAR. I GOT A CALL FROM DRIVER STATING MY ADDRESS HAD FLOOR 1 AND THAT MUST BE incorrect so he won't delivering my package. I called customer service. Explained it's a house with 3 floors 3 apartments so if I said floor 1 a genius could figure it was the first apartment, but not the FedEx driver. So after waiting day one they asked if I can go to a hub that was about 45 mins away in traffic and he I said no so they said package will be guaranteed 2nd day but no estimated time.

I do not know why I keep giving them chances. Every time I have something shipped to me and they use FedEx it is always a nightmare. I paid for FedEx 2 day so that I would have my package today (they say delivery by 8 p.m.). Package shipped Wednesday (12/5) and was estimated to be delivered today (12/7). I have not received a single update since 3:32 a.m. saying it departed a FedEx location. It is now almost 9 p.m. and I have received no updates about my package.

My bad experiences started 2 years ago. I was in Syracuse NY on business and purchased an antique French clock for my husband. I paid the seller to ship it. They chose FedEx. FedEx packaged the clock. It was honestly a really great job with bubble wrap and foam- in- place. The package was insured. When the package arrived, it had footprints all over it. Once opened, I had a box of powder (the clock was made out of slate). They would not honor their insurance and I was out $400.

Scheduled delivery: Pending." If you are not sure about the delivery date then don't put that on the tracking system.

Purchased an item that was shipped on 11/28. It has been out for delivery since Monday, December 3rd with daily rescheduling of delivery. Because of this status, I can’t file a claim for a refund with FedEx. Miserable customer service.

Have been tracking a package since 12/3. FedEx has claimed delivery attempts on 12/3, 12/4, 12/5, and 12/7. Adults were home and waiting for the package each day. No one came to the door, no door tag was left. I have had repeated interactions with customer service. They have been unhelpful - simply stating that the package would be attempted the next day. I do not appreciate being lied to. Accountability if drivers needs to be improved. Until then, I will not be purchasing items from vendors that use FedEx for delivery.

I have been waiting on a package for over a week now and when I get an email stating that it will be delivered on 12/6/2018 you would think it would be. Nope they told me now it is getting changed to 12/7/2018. Waited all day, got a text that it will be there after speaking with someone yesterday and told them I leave work at 5 every day and if they can put it in the next day before I leave. Was told no problem at all. Now here we are on 12/7/2018 and just got a message stating it is now not gonna be here til 12/10/2018!!!! Are you kidding me???

Constantly lied to. States parcel is on the truck for delivery, then goes back to terminal. Then does not deliver the next day or several days after that. This is happening over and over again. I have requested to my vendors to NOT ship FedEx Ground again, send UPS, or USPS only, over 40 years, have not had this kind of treatment from UPS or USPS, will never ship anything FedEx again. My problems all seem to be from the Franklin PA center, they ignore problems, cannot ever speak to a manager, horrible business practices.

For the 8th time in 74 days FedEx has lost, misplaced, misrouted, or mis-shipped my packages. The customer service is awful. Asking for a supervisor doesn't help because they read the same standard FedEx corporate written response of "wait another 24 to 72 hours before you call us again", "the notes for this tracking number shows in transit". My latest package shipped from CA on 11/26. Standard ground from CA to WI is 3-4 days. I gave them 7 days not including the weekend before calling.

I had a package sent via FedEx to my home. First attempt was at 10:30 am, I wasn't home. I was at work like any normal citizen. I tried calling. Waited too long, had to try their ridiculously outdated website that didn't provide a phone number nor chat. I had to register to give instruction to manage package. I couldn't get anything done that day. I got a hold of the sending company, which was nakedwines.com, by the way, who said they would contact them and let them know to deliver after 6 pm which turns out they can't do, that was bad on their part.

I live in a apartment and I am surprised that these FedEx delivery dudes don't know how to dial a buzzer number. After 3 delivery attempts I am still waiting at home taking a day off from work to wait for them to show up. This company needs to train their employees and have better customer service, I called numerous times and every one tells me something different . It took them 3 tries to update my buzzer number and telling me all sorts of lies about how they can call the delivery truck and get an estimate time. WORST SERVICE EVER. I wish there was a button for 0 stars

I bought two items from Nordstrom on November 27. They were originally scheduled to be delivered by December 5, but have been rescheduled three times already. I don't know when FedEx will deliver my items. I am considering to return the items before receiving them.

I am absolutely mortified with the experience I had with this pathetic excuse of a company. I will, from this point forward, be researching which shipping company any online retailers use to avoid working with FedEx ever again. I have canceled a couple accounts already use FedEx to ship their products, and I'm saddened by not being able to order these products anymore directly through the retailer due to the terrible ethics of FedEx, especially in my area. If I ever need anything in addition to the products that I did receive through this ordeal, I'll simply be going through Amazon from now on.

I inquired about shipping times and was told a one day shipping parcel is all I need to get it shipped for the following day. I updated the shipping address with them every time I would get a notification because I noticed they changed the address one way or another. They go with what their system generates. I repeatedly told them the right address. The parcel is still not delivered 7 days later! They keep saying tomorrow and tomorrow never comes! So disappointed because I’m on a timeline where this parcel needs to be delivered by December 9th and now it won’t arrive on time. Thanks FedEx for nothing!!!

Absolutely disgusting customer service. Contacted them 5 times about a failed delivery, and each time they were very unhelpful, occasionally had a rude attitude. Most astonishingly, in all 5 times, I wasn't able to complete my call because the line cut off - essentially they hung up on me. Absolutely terrible.

This company is the worst shipper. They put their logo on buildings that are smart posts. They refer to them as their partners but the Fedex representatives including supervisors do not even have their phone contacts to call and inquire for missing packages. If your package goes missing from one of these smart posts a form must be sent to them. You have to tell them what is in the package. I find this ridiculous. What is in the package is none of their business and how is that relevant or helpful in finding the package? Do they open packages to find your item? This feels like an invasion of privacy to me. If you use your logo and you create a partnership then learn to work as a team and take responsibility for who you choose to partner up with.

Horrible, I hate using FedEx because they always come super late, but this one was unbelievable. I called off work because I ordered a mattress for a crib. Obviously since I checked at 7 am on the tracking and it said 6:30 - out for delivery, I threw away the mattress so I wouldn’t have to deal with it when the new one arrived. Well, 6 pm comes and a FedEx truck pulls up to my house, my whole family saw it. We were all expecting the mattress, so we had the front door open, the porch door open and the blinds from the windows open. We also had music on so he knew there was people there, so tell me why the driver, never got up off the seat, but instead waited like 5 minutes and drove off. When I heard him leave I automatically went out to the porch (keep in mind you can see the door from the street it’s not too far) then when I didn’t see a box, I walked outside to the door of the porch, while the truck was making a turn.

FedEx IS THE WORSE WAY TO SHIP ANYTHING!! I bought something online from Bed Bath & Beyond and they shipped it through FedEx. Well, there was no other way to get it shipped to me other than delivering it to my house. And this is not the first time I have had a package totally destroyed, but my product not destroyed. THANK GOD! Yet today, was a different story. The product was completely destroyed. Honestly, if you hate your job that much to ruin someone's gift just quit because you are terrible at your job and should be fired. What is even worse is that after all these review and complaints FedEx will do nothing about it and keep digging massive grave from themselves being the WORST delivery company EVER!!!

This review comes from not one experience, but many, both as a shipper and as a receiver. I was supposed to receive a package two days back and when it never arrived, I called up support. The staff as though I am annoying him, without any regret, says I should have it the next day between 12 and 7 PM. I asked him how's that possible when the package is still very close to its origin station and he promised I will still have it. Come next day, I call support again. This time they're surprised why it didn't get delivered the previous day and take a complaint. No tracking updates. It's now scheduled to come the next day, and I wouldn't know until it does! That's a 3 day delay on a two day shipping. So much for such expensive rates.

Paid $106.00 to ship Next Day Air. When my item didn't arrive by 8pm, I checked the tracking. "Delivery by end of day," it said. I called FedEx and it would seem that my package was missing. They had no clue where it was. The shipper called FedEx the next morning. The package was located and was to be delivered by noon. By 12:01, no package, checked tracking, package undeliverable. Cannot locate address. FedEx is the worst. MANY MANY delayed deliveries in the past. Add a little snow to the mix and your package will NOT be delivered until there isn't a speck of snow on the ground. Not like UPS, as soon as it is safe to travel, UPS delivers. Forget FedEx, go UPS or USPS.

I paid extra for a package to be delivered in 2 business days... It is now 2 days late which affected the warranty of the contents in the package. Called them and they offered no discount. Didn't pay extra for this company's false promises! I asked the representative to put me into the survey... Guess what? I was cut off... Imagine that.

Dear Delivery, You need to knock on a door or ring the doorbell to announce your presence. Most of the delivery personnel may think you have telepathy or a magic chime that rings out upon your descension upon my porch. Well it doesn't work that way. You must knock on the door, ring the doorbell or heck honk your horn. It’s very interesting, UPS never has any problem finding me. Good luck FedEx. Drive around with that box for as long as you like. I told the company I placed the order from and I have cancelled the order! Not worth it to me. Merry Christmas FedEx! I ship UPS and USPS only!!!

Paid for 4 business day delivery on an expensive guitar amp with sensitive electronic components. Promise to deliver yesterday “by the end of the day” as it yesterday “was out for delivery”. Seller who I purchased item from unfortunately requested signature so courier driver won’t leave box without a signature. I took the day off of work yesterday to be home to receive item and they never showed up nor did I even get a courtesy call or message informing of delay even though I signed up for delay notifications.

Ordered an item which was being sent via FedEx to my business. The product arrived in my city a day ahead of the estimated delivery date but then FedEx tried to deliver the item outside of normal business hours, either early in the morning or late in the evening. After multiple attempts (4 days later) FedEx sent the item back to the shipper as undeliverable. I'm not sure why FedEx couldn't figure out to deliver during normal business hours. The package was being sent to a large office building with a delivery dock. Anyway this is not the first time this has happened.

Will NEVER use FedEx again! Waited all day for a package that was supposed to be delivered today and it never came! It was on the truck for delivery this morning. Called customer service and was told that it was not delivered because of the weather... It is clear, NO bad weather here! Now they cannot even give me a delivery date. Very poor service. I will be using USPS or UPS from now on. If I could give 0 stars I would!

I will never use FedEx again!!! UPS and Amazon from now on. I live in Jacksonville. I ordered a 50 inch television. Received email that package would arrive today. I returned the television I was renting today and sat home awaiting my package's arrival. At 2 pm, I received an alert stating that my package will arrive tomorrow. I immediately contacted the station and was told that the driver attempted to deliver my package yesterday. I asked how was that possible when I received an alert earlier stating that my package had just arrived in my hometown earlier this morning. I informed him that I also have cameras at my home so I would have seen a FedEx truck pull up and asked to speak with a supervisor.

I WILL NEVER USE FEDEX OR RECOMMEND THEIR SERVICES AGAIN! Their driver stole my package and I received THE WORST CUSTOMER EXPERIENCE I have ever been given my entire life (and I worked in retail for 5 years)!!! I have called their customer support line NUMEROUS times and have not received ANY reassuring answers. This has been an ongoing process since 10/31/18 and I have yet to receive an answer or true customer support! I have been treated like the bad person and pushed in a loophole when I trusted this company to express mail my valuables. Not only have I spoken with SEVERAL incompetent representatives, THEY ALL are rude and seem too busy to speak with me and hear my questions/concerns. So, not only did I lose my valuables worth $236, I have not been given any concrete answers.

I ordered a Christmas tree from Balsam Hill 11-30-18. I received the top half of the tree 12-01-18 delivered by FedEx. However, the bottom half was removed from the truck for some reason and no one can tell me why. When I spoke to the first representative from FedEx I was told it was marked as hazardous. Yes, a fake tree is hazardous. The second time I called back they have no idea what was going on. The second representative said it was not hazardous, obviously. I was told that it had to be sent to Quality Assurance for investigation. They have no time frame for resolution. They have no idea why it won't be delivered. They really don't know anything. I know what is going on. They do not like doing their jobs and would rather make us drive to the local pick up centers to retrieve our own packages. Thanks for nothing FedEx.

I do not know what is going on with FedEx lately but they are not dependable. I had a package on Monday that said it was on the truck and would be delivered which didn’t arrive on Monday. On Tuesday I had 2 packages that said was on the truck and would be delivered that day plus my package from Monday. FedEx arrived at 11:19 am but only delivered Monday's package. I waited until around 3:30 and I called them. I was told that they do not make deliveries on Mondays here which was a lie because I saw the truck down the road on Monday. The package that was supposed to be delivered on Tuesday had prescription dog food that my dog needed. I was told that it would still be delivered that day.

I was home on Monday, The FedEx truck pulled into my driveway and the driver jumped out and rummaged in the back for some time. He got out of the back and then went to go get into his truck and drove away - with me on the front porch watching it all unfold. I called out and he said the package wasn't in the truck. He did NOT deliver my package but the system stated it was left on my front steps - no signature required. Since I am in a single family home AND was occupying my front steps at the time - and watched him go NOWHERE NEAR my front steps - how was this package delivered? I am guessing on someone else's doorstep. I have complained to the company whom shipped it via FedEx and hoping to get a new product sent to me - maybe this time I'll get it - this time requesting signature required too. This is one instance in a LONG line of issues with this companies delivery policies. FedEx is a joke.

I have had two packages go through FedEx in the past week. The first was lost so I have to have it reordered from the supplier. The second arrived in my city a day early. However FedEx would not allow me to pick up my package prior to the commit date (which was the next day) customer service explained to me it was uneconomical for them to allow me to get my package before the scheduled arrival date even though I would be saving them a trip by picking it up. These guys clearly have no concerns about customer satisfaction. I recommend you encourage better business practices by taking your business elsewhere.

Left message on tracking to Knock & give us time to get to the door (we are elderly). No knock, and left large appliance on the porch. (Not sure why company didn't request signature, but that is another issue). While not an issue for us, it was suppose to be delivered yesterday and not notified till early that day, to be delivered today.

Fedex Processing Customers in their process - Instead of coordinating with shipper they are sending letters to send their passports ID to receive their packet which I sent as Surprise marriage gift to friend's daughter... After calling receiver I came to know today it is lying at custom - all 4 Kg of Chocolates must have been spoiled now... Don't care FedEx process.

I have send the package on Nov 30th 2018. Still it hasn’t reached India and it was a fast overnight shipment. I would never recommend your service to anyone for international service from FedEx. I am getting such a big loss of not receiving my documents. As per your date it was Monday in India 8 pm. But it’s Wednesday there. Even now the documents haven’t reached there. Disgusting service.

FedEx was supposed to deliver a package to my home today. They even e-mailed me and voice mailed me to say today was the day. I spent the day waiting until late this afternoon when I received another email saying 'oopsy - delivery will be tomorrow.' When I called FedEx to inquire why the package was delayed the customer service rep (who could barely speak English) informed me the local delivery center had too many packages and mine would have to wait. That type of customer service is what prompts people like me to contact the seller and let them know exactly what kind of service their delivery company provides - crappy.

Threw boxes outside my gate and left. Gate was open because we were expecting delivery. Boxes were left by the road for anyone to pick up. Very poor delivery service!!! UPS and USPS always deliver to the door or at least leave packages inside the gate if the gate is closed!!

Save yourself a headache, do not use FedEx. They are ridiculous slow. I was supposed to have a package delivered several days ago. Now when it's tracked, all that is available is "the package delivery has been delayed due to weather". Seriously? The storm was over days ago. And in fact when I called out to Imlay, Nevada where that package was last most recently stuck in limbo, there is not one drop of snow, or ice. So after calling FedEx and opening up an investigation, there still is no answer as to when this package will arrive. I certainly will never use them again.

My guy from Orlando Florida sent me three phones to Dubai which includes, Samsung Note 8, Samsung Galaxy S9 and iPhone XR. All the items were supposed to be shipped in one single box. The label was created online with maximum estimated weight 6 lbs. But when the shipment left FedEx Facility Center in Orlando the weight of the package updated to 2.4 lbs (here I would like to mention that Samsung Note 8 weighs more than 1 lbs alone and almost same weighs the Galaxy S9 so that makes 2 lbs weight for just two phones).

Made a Black Friday purchase to be to be shipped. Was sent delivery date and told to make sure someone was there to sign for the package. Will be delivered by 8PM. No show. Saturday shows as being delivered. Again no show. Monday shows on truck for delivery. FedEx delivery of other stuff made, told different truck must have it. No show. Called and told they made a new label for it so have someone to sign for it. Home all day for the fourth day. If they are not going to deliver a signature needed package they should notify and change the status to other that will be delivered by 8 PM. It is a deliberate waste of people’s time. Being late is one thing, making someone stay there for days for a signature is another.

Well FedEx has lied and screwed another customer. I saw my package was out for delivery so I took the day off to be available. After waiting half the day I decided to check the status of my delivery and of course it says that no one was home when FedEx came. So I go to the door and no door tag. So I call customer service. The lady tells me she can't trick it and that the driver just probably desired to deliver the next day. Really the driver desires when they want to deliver a package. Come on FedEx all I ask is you do what you say you're going to do and don't lie to me.

They really do need a negative star rating system. Awarding 1 star would require that a company at least TRIED to do their job! FedEx doesn't even make it that far! I cannot believe that a company that has ONE basic function does it so poorly! I scheduled a pickup for some very important documents last week. I then made sure I was available at home during the agreed upon pickup window. I then waited the whole rest of the day. Nothing. Nada. Zip.

I was scheduled for delivery of my package on 11/23/18! I live in a condo and was home all day but they said online they attempted to deliver! Did not leave a slip. Went online & they said nobody was home! I was here all day! Claimed they tried again on 11/27/18 and nobody was home! No slip indicating that! I called twice and complained and they said it would be delivered on Friday 11/30/18 after 11:00! Supposedly they came at 10:30! Again no slip and the office was open. They didn’t go there! Called again said they would deliver on Saturday 12/1/18! I was home ALL Day again & nobody came! The delivery person is obviously saying he tried but he is not! Got a call today from a person no apology! I tried to explain but she could care less & is sending it back to the store! Will NEVER use them again! What happened to customer service!

I recently shipped an item with FedEx and made sure to purchase sufficient insurance to cover the item. When the item arrived at its destination, there was a clear puncture on the box and the item was damaged in that exact location. I submitted a claim with them, providing a photo of the puncture and the damaged item that my customer sent to me, and I expected to recover my loss (it was a large loss).

I ordered a package that was supposed to be delivered through FedEx on a Monday. The expected delivery was supposed to be that Thursday, but the package did not ship until Thursday (the day it was supposed to be delivered). The expected delivery date then got changed to Saturday, but the shipment did not even leave the facility until Saturday morning, at which point the expected delivery date changed to Tuesday.

If I could give zero stars I would. Within a week and a 1/2 we have had three packages lost. They say the packages were delivered to our front door, but they were never delivered to our house. (One was a temperature sensitive medicine.) Then we got someone else's package. That's four mistakes just with us. So far we've gotten two back, but it's a hassle to keep calling them and trying to explain that although their system said it was delivered it was not. So frustrating!!!

So, I have a tiny living room but had a huge, sectional sofa that was a hand-me-down and took up almost all of the floor space. I got no room for my Christmas tree and I'm tired of walking around it, so I went to Walmart.com and ordered a very nice, blue futon. I'm not too fancy, so a nice futon is acceptable and easy to put together. Then I get an email that same day, and I see that FedEx is carrying my futon. And I cringe, because I know I am in for a real rough time. The last time I ever had something carried to me by FedEx was when I ordered a video game off of Amazon about two years ago. I paid for expedited shipping so I would have it within two business days. FedEx made sure I had that after waiting two months. Two months, and I paid for faster shipping, and not only that, but they told me it was Amazon's fault. Hah. Sure.

For several years I have received FedEx deliveries, not by choice, but because the companies I order from typically default to FedEx due to cost. About 90% of my hundreds of orders have either not arrived, not arrived on time, were damaged in transit and automatically sent back to the shipper, arrived severely damaged, had completely open or crushed packaging, and I've seen drivers throw my packages from their truck up onto my porch, which is only 10 feet from the road. I HATE FedEx. Do not know why any retailer or customer would choose to use them. If I know something will be delivered FedEx, and there is no choice of other carriers, I will cancel the order. Use good ol' USPS. Never an issue with them.

On Saturday 12/1/18, I went to let my dog out and in the middle of my driveway was a package (Tracking #**). Curious how my delivery ended up there on a rainy day, I went to my security camera and decided to have a look. What I found was pretty stunning, and not in a good way. Our delivery driver drove about halfway down my driveway which is about 100 yards long and parked his truck. At this point he opened the door, walks out with the package in hand, and heaves it. Now, if it wasn't my package I would have been impressed because it was a solid toss. However, when it's something I paid for, I find this to be completely unacceptable. I posted the video to a message forum for my neighborhood and other people had similar problems. Packages thrown all over, left in puddles, etc. It seems like FedEx is hiring the tip of the spear this holiday season. Hopefully nothing else we order is shipped with them.

Updated on 12/03/2018: I was told by a manager that I would get my package that was suppose to be delivered 11/30 on 12/3 in the morning. Now I see that it is not going to get here until tomorrow. Why do FedEx do people like this and who will stop them from doing what they want. So over it. I will never ever use FedEx again. They really should go out of business. They lie and they don't let you talk to a real manager. I was told that headquarters would call me today. Just like my packages they are a no show.

I was waiting for my package for whole day, present at my home as the package was required signature. Around 6:30 pm am getting a message saying the customer wasn't not available and delivery date update to coming Tuesday. This is frustrating and waste whole day. When call the customer care want my package to delivered it on Monday at least. They saying, "We can't deliver it on the day you are saying. It will be delivered on Tuesday only" rudely. I wouldn't recommend FedEx to anyone.

If I could, I would give them NO stars. Just this past month FedEx has lost a $300 rug I ordered (which furthermore they listed was delivered but never had a tracking number)! They also delivered my husband’s desk in a beat up box that was nearly open at one end. I’m currently waiting for several packages to be delivered yet three days ago. Their tracking system stated that each package was “scheduled for delivery by end of day” but it keeps getting changed to the next day AND there’s an additional note saying my package is “ON THE TRUCK!”

Ordered a bike for my baby for her birthday. Ordered it Nov 26. Was supposed to get delivered Dec 1st. Said it was on the vehicle for delivery. Then changed in the middle of the day to delivery exception, no attempt made, will try the next business day. Well the next business day is Monday. It’s saying it won’t be here until Tuesday. The day after her birthday. Will try my best to order through UPS from here on out.

My package was to be delivered today 12/1/18, I stayed home the entire day only to have no package. Tracking details are incorrect on the website. FedEx is the worst carrier. I will never use FedEx again.

I ordered my package on Sunday, and it was first scheduled to come on Thursday. On Tuesday, the estimated shipping date got pushed to Friday. I thought ok, it's only one more day. On Thursday, the date got further pushed to Saturday. I thought fine, things happen sometimes. On Saturday, I waited and waited, the package never came. It turns out, FedEx only delivers until 3:00 PM on Saturdays. Why is that? The package did not come on Sunday, or Monday either, because FedEx doesn't deliver on those days, which is absolute bs. The package was finally delivered on Tuesday, a whole FOUR days late. Horrible experience. FedEx sucks.

When I go to track a package it says it will be delivered on Saturday. End of the day I’m have recover my package. I’ll call the number. They tell me I had home delivery and it won’t be until Tuesday before they can deliver it now. And at that is what they show the delivery day is. I asked for a supervisor since the prior person wouldn’t expedite to Monday. The supervisor says they know they have an issue with tracking. He said that he shows Tuesday, but with the holidays he said it should be here Monday. But I doubt it. They need to update the tracking For the customers, to reflect when they see it. NEVER use FedEx!

You know with online tracking, we can see when a package sits in a distribution center for three days, then misses the "guaranteed delivery date". I already boycott FedEx personally, but am going to start boycotting vendors that use them, too. Not the company to use if you want reliable delivery. The US Post Office does much better.

This isn't really about delivering but my dog got loose and the truck stopped and asked, "Did you get him." I said no as my dog ran off and he gave me a dog treat to get my dog. I thought this was really nice so I decided to write a good review because he took his time to make sure that I could get my dog.

I sent an international package on an urgent delivery via FedEx and the document was received in the country that it was intended for according to the tracking info but lost within the country and never delivered to the recipient. On calling FedEx continuously multiple times asking them to investigate and find the missing package, instead they seem to be blaming other (Customs) for the missing package. I had important documents being delivered via FedEx to organization and despite going missing and calling them a few times, the only standard response I was getting is that they are looking for it with no update on when the search would end and the package would be found/delivered.

I purchase a majority of the time from the internet and now try to avoid FedEx at all costs! They have delivered my packages to other addresses numerous times (And 50% of the time they do not return them). The driver(s) refuse to come down our driveway to deliver a majority of the time trying to justify it with complaints about my dirt driveway (which is grated often) even if it sprinkles or will not cross the bridge which is in excellent shape and very safe or state they delivered to address on our porch when my husband is home all day long (because he is disabled).

A FedEx ground line haul driver honked at me for waiting in the line at a gas station saying I was in his way then proceeded to curse, yell and flick me off three additional times. Then got out of his truck in the roadway for one more assault. When I pulled into the gas station to wait in line the driver was inside the convenient store. When he came out and got in his truck he started honking his horn but did not know he was honking at me for I was more than a good distance away from where he was parked. He then pulled up beside me honking irate and started his rampage. We Were so surprised by this driver because we thought FedEx drivers were some of the happiest drivers there is but apparently they have issues as well and take them out on the public.

Not only did FedEx deliver my package to some unknown address, but the process by which it responded to my complaint was also both frustrating and incompetent. Its virtual answering system asked ridiculous questions that failed to address the loss. When I finally was able to converse with a real person, promises were made but not kept. This happened twice and each time they promised to contact the driver and have him/her return to the address the package was delivered to, retrieve it, and get it to me. That was several days ago and still, I have had no response as I had been promised and no sign of my package. Sadly, this has been a recurrence with my FedEx deliveries, which I have spoken to them about previously. One driver told me it had something to do with a faulty database, which evidently has never been corrected.

Package has been rescheduled for delivery 4 times. No idea where it is currently. It was out for delivery yesterday, then at about 2:30 p.m. the status changed to "delivery attempt not made due to weather conditions." There were no weather conditions in the area whatsoever. When we called and asked about it they said there were fires surrounding the area. Last time I checked there were no wildfires in Minnesota. The delivery now says it'll be nearly a week later than the original date given. I requested that the package be held at a local facility for pickup (1/2 a mile from my residence which was apparently surrounded by wildfire and/or some other weather condition that made it undeliverable...even though I saw several FedEx trucks on my way home from work and, again, there are NO weather conditions) and was told I'd get a call when it was ready for pick up. No call. No status update online. Just a whole lot of lies and useless information.

I read through some of the other reviews and I have had the same exact issue. I'm waiting on two deliveries from WayFair and FedEx keeps pushing shipment date back. I will be leaving a review with them as well about rethinking using FedEx. Irony is that when I try to track my packages, a notice says something along the lines of 'it's normal for tracking information to not be updated for a few days.'

Expecting final paycheck from previous employer by 8:30 am today, which I need to cover multiple expenses. Stayed home to receive it. After spending over 3 hours on the phone escalating and complaining, they still cannot find my package. It's almost 10:00 pm Eastern. It's 11/30/18, not 12/23/18. NO EXCUSE for this! UPS, UPS, UPS, perhaps USPS.

Almost every day FedEx says they're shipping my product, it never came in. I called them up, they even lied and said I told them to hold it so I could pick it up, which is BS cause I paid for shipping...I wouldn't pay for it then tell them I'll pick it up. I KNOW what I've said and haven't said, so don't lie to me because you're late and put words in my mouth, acting like I'm the one who told you to hold off. So not only that, I called them out on that, they said fine, it’s coming today, and guess what, still not in. I'm not one to just get online to leave a bad review, but you guys are extremely disrespectful. Can't wait to finally resolve this issue and never deal with you guys again.

My package was suppose to be delivered on 11/27. However it’s been pushed back to 12/1. Who knows if it will be pushed back even more. Each time it states “out for delivery” it would be updated at the end of the day as “no attempt made”. I’m fed up with this. I need my package ASAP.

My tracking number for a trampoline ordered from Sam’s Club shows the trampoline is at a facility in my city but no delivery scheduled. It has been at the facility since November 19 per the tracking number. I called FedEx November 26 to find out what was going on. A caseworker was going to investigate and call me back Thursday, November 29. No call back was received. Today I called FedEx and was able to speak with caseworker who told me my trampoline could not be located and I should call Sam’s to file a lost package report. I called Sam’s. I was put on hold while Sam’s Employee called FedEx to see “what was really going on.” Sam’s employee came back on line and said FedEx will deliver my trampoline on Monday, December 3. Why did/does FedEx lie? Do I believe Sam’s? Will I ever receive this trampoline?

I had good experience with FedEx in Europe but it provides very weak service in US FL. My package was supposed to be delivered on Nov 27th. On 27th, It was rescheduled to 29th. Then on 29th it was re-scheduled for 30th. Again, on 30th it has been re-scheduled for Dec 3rd. And I'm wondering if I'm going to see another re-schedule on Monday the 3rd. This is 3rd-world-level mail service, only more expensive.

Never dealing with FedEx. If I ever have a choice, it will be Purolator. I get it, things get busy, it's near the holidays and such. Day of arrival they didn't attempt delivery, online tracking changed from "Delivery by end of day Thursday" to "No delivery information available". Calling FedEx they assured me it would be delivered by 8 pm (I called at 7pm on the day it was supposed to arrive).

I ordered a computer monitor for my visual work. Was confirmed by shipper to be delivered no later than Thursday end of day. Got a notification that the package wouldn’t reach me by Friday end of day. Ok. I get it delays happen. Get ANOTHER notification that it is now sitting in a warehouse in New Jersey that is closed 4 days a week so no pickups. Hours are from 9am - 4:30 Wednesday-Friday. They still have to deliver it to their Yonkers Location and wont deliverer it until Tuesday end of day. Save your time and frustration and order from UPS or even USPS. They’ll probably me faster and won’t change your delivery date and time 5 times while shipping it.

Wish I could give 0 stars but apparently you have to rate with one to be able to express your dissatisfaction with the company. I've been expecting a package since 11/28. Delivery service says: "Schedule delivery: Thursday 11/29/2018 by the end of the day" It's an office that opens at 8:30am with GLASS WINDOWS where anyone can see whatever we are doing inside, information on the website says "delivery exception, Customer not available or business closed" LIE #1.

I was to get a laptop delivered on Nov 27. I waited all day for it. I check the delivery log and it was pushed to Nov 28th. I waited again Nov 28th, no delivery. Pushed to Nov 29th. No delivery. Pushed to Nov 30th. Each day on the delivery log it says NO ATTEMPT MADE! But in Nov 29 it says due to weather; really? The weather was just fine. I don’t live in the backwoods where you need 4 wheel drive to get to my place. I call customer service. The lady says it will be on the truck Nov 30 and delivered by end of day. I said, "It’s been saying that for the last 3 days!"

Ordered 2 end tables and a coffee table from Birch Lane. Received notice for delivery 11/14 and set vacation hold until 11/20 as moving in then. 2 out for delivery 15th. Called and delivery was to be stopped. Delivered. Called Birch Lane. They arranged pickup as not moved in. Notice for 3rd pkg for delivery 11/17. 26 min wait for supervisor Sergio who said delivery would be 20th. Came on 19th. Driver came on 11/20 to pick up pkgs delivered 11/15. Good neighbor took them in to protect them. Lousy customer service.

I waited for a large box of perishable food items that were supposed to arrive Thursday "by the end of the day" according to FedEx. Apparently that just means make the customer wait until 10:47 pm when you finally decide to update the tracking system to show "no delivery attempt made, package will be delivered by the end of the day Friday". Not okay. This is frozen food, not a sweater. It does not enjoy sitting on a truck from 6 am-11 pm without being refrigerated. If my food is defrosted when it finally shows up I swear to God I will be taking it up with FedEx directly. This kind of garbage service is expected during Christmas but it's November, there's literally no excuse for this kind of terrible service.

FedEx has admitted to me that they delivered my package to the wrong address, but they will not tell me where it was delivered. Attempts to get help with this have been futile. I've been on the phone with them three or four different times this evening, and I am spent. Canned answers only infuriate me. I hope the company I ordered from has an alternate delivery method because I will not order from anyone who uses FedEx ever again.

FedEx has admitted to me that they delivered my package to the wrong address, but they will not tell me where it was delivered. Attempts to get help with this have been futile. I've been on the phone with them three or four different times this evening, and I am spent. Canned answers only infuriate me. I hope the company I ordered from has an alternate delivery method because I will not order from anyone who uses FedEx ever again.

I have had five packages delayed and delayed and delayed. Every day at 5 o’clock it switches to a new day. I have made so many calls and to each company too. I told the companies to stop using them and one was the United States Guard bases. What has happened to them. So not reliable anymore. I have packages as close as Springfield, Illinois and I’m only 50 miles away. They keep delaying and it’s at 5 in the evening. They just quit at that time. Have they gotten a NEW CEO? Terrible service. I hope the companies like Chewy.com, Crate and Barrel and the Air Force bases and many more use UPS instead. I gave a one star only because I couldn’t give a 0.

Package tracking said would be delivered Wednesday before end of day. At 725 pm, tracking said "pending, no delivery date available" but still listed as on truck. I called FedEx, representative said, "I don't know why the status changed but wait till 8 pm for delivery, if not delivered, it would be delivered Thursday." Tracking once again said, "On truck for delivery before the end of the day". 725 pm, status changed again to "pending, no delivery date available" but still listed as on truck. Called FedEx again, representative said again "I don't know why it wasn't delivered. It is on the truck and should have been delivered yesterday, please be patient and just wait for it." I asked if I could just pick it up and he responded with an address that I might be able to pick it up the next day.

What happened to Fedex? Did they get a new COO in recent history? They used to be so much more reliable than UPS; now they suck. They can't deliver anything on time. Once they miss their first delivery date, they don't give you another. One package was still sitting in Texas on the day it was due to be delivered here in Indiana. The other was still sitting in Pennsylvania. I have no idea when I can expect them. Fedex needs to fire someone. This is shameful. I hope the businesses that use them receive enough complaints that they drop them and start using UPS.

Today is the third day in a row it said my package was out for delivery and then it said no delivery attempt made. I called and spoke with FedEx and they verified it will be delivered today. No I have to sit around my house again all day tomorrow for the fourth day in a row and wait until 8 p.m. because package takes a signature. I do not understand their process of delivery. Why do they put the package on the vehicle every day but won't deliver? It seems as the package that never got delivered would be their first priority the following day but it is not. No attempt made 3 days in a row.

My package was supposed to be delivered on Wednesday, but they try to deliver it on Monday (two days early, I have no idea). Since I was not at my home, they left notice saying they will deliver the package on Tuesday. I was ready for the package on Tuesday, but at the end of the day, they said it will be delivered on Wednesday. Again, on end of Wednesday, they said they will delivered Thursday. By Thursday, I was hoping it will be delivered. But guess what!!! They did not deliver it on Thursday too. By the end of the day, they shifted to Friday!!! Not sure even on Friday whether they will deliver it or not. WORST SERVICE. Unreliable service.

Yesterday I received an email that my new laptop would be delivered today. I waited ALL DAY for it. I couldn't even take a walk, because I was afraid they'd leave it at the door. Then at 4 PM, I got another email: "Scheduled Delivery Update". Now they're claiming they'll deliver it tomorrow. WTH? Having no attention of wasting another day, I called to make other arrangements. It took five minutes of screaming at a robovoice to reach a human. (I absolutely refuse to interact with those things, since they usually send you to the wrong person anyway.) Time will tell if I ever get my laptop. I notice FedEx no longer uses that "absolutely, positively" slogan. Their current one must be "Get bent, you'll get it when you get it".

We receive weekly delivery of perishable goods from a meal kit service. During the summer, our porch receives direct sunlight from late morning until early afternoon. I have left three increasingly larger signs for the FedEx Delivery service to simply place the box to the left of the door instead of right in front of the door. We have RING Door service and I watch (nearly) every delivery person literally RUN UP TO THE DOOR AND THROW THE PERISHABLE BOX ONTO THE PORCH. I am at a loss to explain this when UPS and USPS seem to read and heed the request (not even for them) to place delivery items in a common sense shaded and somewhat protected location.

So today I had to go retrieve my package from the neighbors yet again. This is the third time my package has been delivered to the wrong address. Keep in mind mailboxes are clearly marked with addresses. One box contains expense of curtains which were delivered to an abandoned house and inclement weather and get destroyed and could not be saved. When I called FedEx they don’t seem to care and nothing ever happens. I just wanna know when I will be place on FedEx payroll since I have to go retrieve my own packages.

I ordered several Christmas gifts from Amazon. I'm Prime and was supposed to receive the package in 2 days. However because of FedEx it's been over a week. Finally the package was delivered to the wrong address, but the address that it was deliver to wasn't showing up in their system. Now I don't have my package, which had expensive items in them and they can't locate them.

I ordered a case of wine so an adult had to be present to sign for the delivery. I signed up for FedEx tracking which proved to be a waste of time. I was provided with a time window of 1:25 - 4:25. I also sign up for a text and automated phone call. I took off work to be home by 1:25 only to find the driver came at 12:25. I called in a complaint and they said someone would call me which no one did. They set up the delivery for the next day between 1:25 -4:25. They came at 8:15 am. I was home and probably in the shower. Again no prior text or call. Now they will try a last time tomorrow???

FedEx is a joke. I order a laptop and it says they delivered it and they never did. I went back, watched the cameras at work and my package never was delivered. It was signed for by someone else - it was delivered to the wrong person. The driver Jim delivers packages to my work every single day and still managed to give my laptop to someone else. I’ve been calling for 4 days now and all they tell me is the driver is looking for it. Now they’re saying Walmart will have to give me my money back. I will never use FedEx again. This review is coming from Winchester, VA.

Received a notice on Monday 11/26 that my parcel “on FedEx vehicle for delivery”. End of day, no package. Checked FedEx tracking site, now says “No attempt made, delivery scheduled for next business day”. 11/27, no package shows up, check tracking site, now says “No attempt made, delivery scheduled for next business day”. 11/28 AM, tracking site says “on FedEx vehicle for delivery”. No package, check tracking site, now says “No attempt made, delivery scheduled for next business day”. 11/29, tracking site says “on FedEx vehicle for delivery”.

I have never written a bad review in my life, however after three bad experiences in less than a month's time with the same company has prompted me to do so. I'm not sure if all Walmart Shopping Centers use FedEx, but if so I implore them to stop. First, ordered a TV from Walmart to be delivered to store for pickup because I was out of town. While I was out of town it said delivered and when I went to pick it up Walmart said they never received it. They were extremely helpful and called FedEx in front of me and they went through several people who could not even tell them where the tv was as it was never really delivered. So I cancelled my order and re ordered TV to be delivered to my house.

I've had two ordered shipped via FedEx in the last 2 weeks. Both delayed for days. Stuck in South San Francisco (I'm in San Francisco). The notice on the tracking says this was due to "weather". I'm sorry... we had MIST yesterday. Not even rain. I would hardly call that "weather". I reached out to the company I ordered from, who in turn contacted them. FedEx said it was due to "fires". Um... the fires in SOUTHERN California that happened WEEKS ago?!

FedEx is the worst delivery company. Anything I order that is shipped with them NEVER makes it to my house. I don't understand why. UPS does it just fine. This is the fourth Christmas they've ruined for me since reordering my presents for the family won't have them here in time. I've filed complaint after complaint with no results.

I would give FedEx zero star if I could, due to so many bad experiences I've had with them. One from last year when my package was gone missing even though they said they had it delivered and left at the door when we were home and no one ever knocked. Last 2 recent experiences were by far the worst experience I've had with them. I sent my marriage documents to Embassy of Pakistan/Interest section of Iran to have my Persian wedding registered. After 10 days I call to see why it's not delivered and I find out the envelope was found empty so all my documents were lost! Thankfully they could track it and return it back to me, second time round I sent the same documents to the same destination only to have it returned back to me again due to security issues! I was told I would get a call from security dept. which never happened. I will NEVER EVER use their services, that's how much they suck.

I'll keep it short and sweet, I ordered a new phone, a few days later I got a notification it was out for delivery. I waited around my house the entire day. 7 pm rolls around and I get an email saying, "A delivery attempt was made". No, No attempt was made, it's ridiculous.

I received a notice of attempted delivery. Fine. I find out that my package was sent to a retail store. I call customer service. The lady said someone would be attempting another delivery today. I stayed home all day. No one came and at the end of the day, I got a call that the package was available for pick up. I called customer service again and the man said it can't be delivered because there are no drivers. He kept saying, "I understand but I can't do anything." Didn't give me last name. Didn't redirect call. Just kept saying the same answer like a robot. No drivers available to redeliver. I had to walk over to pick it up. After only 1 attempt. That is not okay. People pay for this service. It's wrong. Please do not use FedEx.

I sat at home all day, watching for the driver, waiting for a delivery, which never arrived. I have to keep an eye out for the delivery because, FedEx drivers refuse to walk up the 5 steps to my front door and drop the package off in the entryway. They just throw it onto the porch from the sidewalk. I was waiting on 2 pieces of electronic equipment that cost around $1,000. So I didn't want any porch pirates to walk away with it (I live in the city).

On November 6, 2018 I received notification from FedEx that a package was delivered to my home address. I was home at the time. No one knocked so I opened the door and no package was there. I contacted FedEx and explained that although their system says a package was delivered to me it was not. I was told they would contact the local FedEx and I would be contacted by them. I never was. Since November 6 I put in several complaints to no avail. Now I being told to contact the shipper. I explained to them that I was not expecting the package and I don't know who to contact. I sent an email to the business that sent the package but received no response. It is now November 28 and FedEx has the nerve to get an attitude with me because I want my package. Very disappointed.

I was sitting in my living room from 4:00 this morning forward, waiting for my package. At 10:20 I get a notice "Delivery attempted. Customer not available". I immediately called FedEx to complain. They told me that the driver would make another attempt today. An hour ago (5:00 PM), I get another message "Delivery attempted. Customer not available". This driver is, at best, a liar and a thief. I presume that at this busy time of the year, the drivers simply punch "Not available" from wherever they are just so they don't have to do their jobs. I sat at home all day long because of their screw up and their answer is "let's schedule it for a more convenient time". TODAY was a "more convenient time". I'm not taking another day off work to sit and wait for it. This is not, by any means, the first time this has happened.

FEDEX NEVER delivered my package and they lied about it. Their website to authorize signature verification or pick-up at a nearby FedEx station is worthless... maddening circular loop that brings you back to same empty screens, even talking to manager was of no help. They supposedly "verified delivery" by their "investigative" team who provided these extensive details "We delivered it to the right address" and could not elaborate beyond that.

I ordered a 55 inch TV on sale from Walmart.com to donate to the VA Heroes' Crossing Hospice/Palliative Care Unit at the hospital here in Philadelphia. Walmart promised 2 day shipping... I get an email that my package has been delivered a day earlier than I was notified via email. I call FedEx to let them know that a package has not been delivered to my address, signed by an ** and to get additional tracking info. It was delivered to a Walmart, at an address that they were not willing to disclose - because I easily could have gone to the Walmart and pick out the package with my name and address on it. Ok, so it was found.

In 1936, Dale Carnegie published a book called "How To Win Friends and Influence People". Since its release, it has become one of the most widely read and loved nonfiction books of all time. It has been written in almost every language and has sold over 15 million copies worldwide. The book laid the groundwork for a more compassionate and people-driven way of solving problems. Anger never gets anyone anywhere. Help others to help yourself. Being mean doesn't get people to do things for you. In fact it does the opposite, further pushing them away from wanting to help you at all.

Delivery driver ran over one of our solar lights and didn't even bother to let us know. Just rang the doorbell and took off, we could clearly see them through the glass screen door. Filed a complaint with the company as well. That's just poor service.

I want to preface this by saying in 2018, we have cars that drive themselves, yet FedEx can't seem to understand how terrible their service is. After ordering a $1500 monitor, I was only notified THE DAY BEFORE that it would require a signature. I actually work during the day, unlike the people at this company, so no one will be home. I had to call 4 separate numbers all telling me to call someone else, and at the end of being thrown around, I get an Indian guy who I can't understand, who tells me that in order to change my delivery address or date, I have to contact the company I bought it from! Are they making this up? I've never heard of such a convoluted system.

I purchased two cell phones for my drivers from Simple Cellular on Nov 20, 2018. Three day shipping guarantee from FedEx expired Wednesday before Thanksgiving. No problem as it was on truck for delivery on Friday after Thanksgiving. My business is a two story yellow building with a yellow fence and is a half block long. No delivery between 8-6. Saturday the package shows it is out for delivery so I wait until 3 pm and then go online and message says delivery attempted at 10:32 a.m. but closed and no one to sign for package. I call FedEx and they tell me the driver doesn't have a cell phone but Austin in Tampa guarantees delivery so I wait until 8 p.m. with floodlights on and building glowing. No delivery. Call back to FedEx and they tell me the Tampa office is closed.

I have been stuck in my house for two days waiting on a package I have to sign for and they have not showed up! This is the crappiest delivery service ever!!! I have called them and I get crap excuses! This company should close its doors! There wasn't even an attempt to deliver my package! All they are is a crappy excuse for anything. I will be sure to not buy anything from a vendor that uses FedEx. I've lost money because I have had to wait for something that never showed, and I could have picked up extra hours at work.

So I made a purchase on form an eBay retailer who on their page specified a guaranteed delivery of Friday November 23rd, shipped by FedEx. Friday November 23rd came and went and I did not receive my package. When I checked my packages tracking number this morning I found out that it is sitting in a delivery truck in St. Louis with an estimated delivery date of Thursday. I guess they expect me to go find the truck in St Louis and pick up the package. By the way whenever I have ordered something and had it shipped via UPS once it gets to St Louis I usually get it that day. So, no FedEx. You are not faster than UPS, you are about 5 days slower, and you cant follow up on a guarantee.

When FedEx lost a package in Austin I really didn't think that much about it. Accidents happen. I used FedEx for another delivery. The product was delivered damaged. The box was messed up. They did receive it. It arrived a day late. FedEx delivers my package. They leave it on the ground right beside my porch. In the mud in the wet on the ground! Oh it rained that day! Can they seriously not lift a package 12in to place it on a dry secure surface? I have had nothing but bad experiences with FedEx. I really prefer the guy that drives the brown truck!

Who the hell - as a courier company - still works bankers hours in this day and age? They don't work weekends? Especially heading to Xmas? They said they attempted to make a delivery - Friday - and no one was here. There were two of here all day. So now they say they can't deliver until Monday because they don't work weekends or evenings. How the hell is this company not bankrupt and a bad memory by now? Avoid FedEx like the plague. Will never use them again!

I purchased 2 maternity dresses from Amazon. FedEx 2 day shipping. They were supposed to arrive the day before Thanksgiving which was good because one of their dresses I was going to wear for Thanksgiving. At almost 4:00 p.m. my stepdad who had ordered the dresses was notified that they had been delivered. I was actually sitting at home at that time. I checked both my front and my back door in my neighbor’s doors and texted some of my other neighbors to see if it had been delivered to them. It was nowhere.

FedEx seems to not care who gets the package as long as it gets delivered somewhere. In the last two weeks, before going on his trip, my father has received someone else's package 8 different days and they were for houses that were visibly marked from the street. This doesn't even include all the other times this has happened as it seems to happen often. He even chased the driver down and told him the package was wrongfully delivered and the guy said, "what do you want me to do about it?" He just left my dad with the packages and refused to take them back. Then I went to take care of his dogs while he was away on a trip and during my week at his house there was 3 boxes left on his front steps (over two days time) with no knock or doorbell ring as I was home with two hyper Pomeranians who did not bark once. I was forced to deliver the packages myself as they were right down the street a few houses over.

I have but twice experienced FedEx. Both were big trouble. I ordered a 60k box sack of coffee from Jersey To Connecticut. I watched on the first day of the given delivery date a driver park outside the driveway, run up to the door and run away as I answer the door only to find a note on the door that said I wasn't home from FedEx. So the next day I waited for the expected return and FedEx driver did the same run up to the door, leave a note and run away to the truck and speed off.

FedEx has an awful delivery system. They deliver packages three attempts at any time to your house. But the point is that you cannot be at home all the day! You have work to do! But they DO NOT CARE!!!

So my mom lost her phone and we got another phone through an insurance claim and were waiting for the new phone to be delivered to our house. We were at home and there was never a knock on the door or note that said FedEx dropped by or something. We never received the phone that day. In the past, I have seen my stuff thrown on the steps that were not near my door and I personally hate this company. They are the worst. I don’t even write reviews good or bad, but this experience is so frustrating. Companies shouldn’t even be partnered with them. I don’t trust them whatsoever. UPS is where it’s at people!! They ALWAYS leave a note that they attempted to deliver a package to you and it is required that someone signs for the package!

I find it funny how slow this company works, I have been following my package since Friday when the company I ordered from shipped out my product. Yesterday was a Monday and the package literally did not move all day and they just now got it to where it is 2 hours away from my location and all day today it won't move from there and then tomorrow I'll get it I suppose. I am not sure why or how this works and it is very frustrating. If I could choose who ships it, it would not be FedEx.

FedEx has been delivering to my address for 22 years. About 6 months ago I started having problems with packages being delivered on the delivery date. When I would track the package there would be a notation stating the driver could not deliver due to incorrect address or no apartment number. I have had this address for 22 years and it is not incorrect and it is not an apartment complex. I have to contact FedEx each time to resolve the issue and I am getting frustrated with them. They can Google map it, but I am not so sure they have anyone working that has any common sense.

Over the past year I have had over 200 package delivered to me by UPS and USPS but every delivery that FedEx gets for me is lost or delivered to wrong place or 3 to 5 days late. The customer service just tell me to go to Mobile Al office and pick it up never mind that they are paid to deliver it and it’s 120 miles round trip to the office. The driver will say no one home or too late to make delivery. This is a poor excuse for a delivery service.

I stayed home 3 days in a row waiting for this package. I still didn't receive it. I left notes on my door, my phone number to call, and eventually even bought a doorbell for this package and the delivery was still unsuccessful! This will be the LAST TIME I EVER USE FEDEX FOR DELIVERY!!! I'M FURIOUS!!! My experience was unacceptable. I would give FedEx a no star if possible.

Forced by vendor to take FedEx as a shipper. I have always hated FedEx. They are the reason for the 1 foot tall number 7 on my fence that they always deliver to a neighbor anyway. UPS delivers 95% without issue. FedEx delivers to wrong home 70% of the time and makes a point to be late, never early or on time. UPS is usually early. FedEx is the only delivery company that requires signatures, randomly I might add. They do not even provide their delivery hours of operation. So I've been waiting since 8am- now 3pm and it's been on the truck since 430am. I did not miss a knock. I have a keen German Shepherd that barks at noises he thinks are knocks. So 430am until 3pm. No updates. We have things to do and 2 kids so let me waste an entire Saturday waiting and until when exactly? When do deliveries stop and I can cancel this order so I'm not a prisoner In my own home.

I have used ground shipping to send out five boxes. I used Home Depot‘s large heavy duty boxes, bought them brand new, used the home delivery and pick up Service. Thankfully I packed everything really well double bags as much as I could inside the boxes. I shipped out a bunch of clothes. Three days later when the packages arrive the boxes look like they’ve been in shipping for months all beat up broken, sides all torn apart. They look like they keep the boxes down a flight of stairs several times. They were sitting on the porch and it look like it was a pile of garbage. The stop that was inside of the boxes was basically leaking out the boxes.

Sold 4 rims/tires on eBay. Paid over $300 to ship across country. Recipient called 2 times to schedule delivery time, which they ignored anyway and kept trying to deliver when he wasn't home. He finally drove several miles away to pick up and only 3 tires made it. Other is stuck somewhere in limbo land. How does this even happen?? These are LARGE and heavy tires (70-80 lbs. each, over 3 foot tall). How they even got separated in the first place is mind-boggling. Can't get any good answers. I am beyond MAD! How is this guy who paid a small fortune for these tires supposed to drive on 3 wheels??

I am moving across the country and trying to secure an apartment before I get there. I needed to get a deposit check to the apartment manager quickly so I paid the $40+ for FedEx overnight. Weather delays prevented this from happening, which is understandable. They refused to refund my money, which is not. They claim the weather delays void any refunds that were promised. The reasons for the package not arriving on time are not my problem. THEY ARE FEDEX'S PROBLEM! Don't guarantee service if you can't deliver it. Did nobody check the weather the day before they took my money? IT WAS NEXT DAY AIR!!! I will go out of my way to never use this service again.

I am cancelling an order due to the incompetence of FedEx. I have been waiting on them to deliver a sofa ordered Saturday since Wednesday. I received several emails and status updates that order would come on Wednesday then the date was changed to Thursday then to Friday then to Saturday. I called them on Friday to have the delivery stopped so that I could pick up the sofa and was given a confirmation number to pick up the item at the warehouse in Livonia, MI. I get to the warehouse today and was told that the sofa was on a truck going to an office that is closed in Canton, Mi and the manager has no way to call the driver to see what time he would return.

I was supposed to receive my package on a Tuesday... here it is a Friday and I still have not received it. I have been tracking it and for the past 4 days it says they have put it on their truck but have yet to deliver it. I have called management and they said they would make sure I get it, but I still have not. They are either really disorganized and lost my large rug, or they are just lazy and do not make their deliveries. This isn't the first issue I've had with FedEx. I wish companies gave the option of UPS or FedEx. I would choose UPS in a heartbeat. Considering I've mailed and received things from UPS this week while I've just waited for one thing to get off a FedEx truck!!

I lost my Supreme x Rimowa 82L package which it cost $3500 USD. FedEx are cheating customer! I bought a FedEx signature request and the driver left front door. This belong cheating! However worst part is he delivered to the wrong address. I called 3 times when the package is not my front door. So I went out to find the package on right next building. Driver delivered totally the wrong address. However, I saw the package box but inside item is missing.

FedEx has a great team of delivery drivers and hubs. I work for a company that does online retail and we use FedEx for delivery of all sorts of items especially tires. FedEx is our main choice for the tires but in general they do a fantastic job. They are very professional. Their customer service is also very educated and helpful.

My name is Raj and I am a student. This review is regarding my package delivery. When I tracked my package, I saw that it had arrived San Jose before 10 AM PST but, still not delivered to me. The comments read they tried delivering but, the customer was not available which is wrong since I was at home the entire day. So, I sent out emails/tickets to ask for my package to be delivered as soon as possible since it had all perishable food items shipped by my parents from India. I even mentioned in the complaint that I am not asking for any compensation or any refunds. The only thing that I am requesting is my package or else all the food items will be damaged. I sent out two more requests but, haven't received any response. (Ticket /incident numbers are: ** and **, third Email Reference Number: **).

I knew there was to be a FedEx delivery TODAY. Standing on my porch waiting for them as it is finally a nice day. The guy come up to porch asks if I live there. I say yes. He throws the box on porch and runs to truck. When he threw box he darn near hit me. I was standing right next to him, why not hand it to me. Why did he throw the box? This is rude. Then I watched him do his next delivery. No wonder things are stolen. These people NEVER knock on doors. Just get out of truck and throw them boxes at porch.

I have been a long-standing customer of FedEx. The years have not been great and today was the worst experience I ever had. I am shipping 50 cakes out for my clients to thank them for the year and to arrive before Thanksgiving. I placed an order for 50 boxed 1 weeks ago. Today, I got a call from their supplies department that they cannot fulfill it because those boxed are for flat rate shipping only that they are on an embargo and are not shipping supplies from the until the end of the month. Never mind that I called in the order with an urgent note on it. FedEx decided to call to tell me this 4 days later and offered zero sympathies and never mind solutions.

As a business we have been a loyal FedEx customer for 8 years till we ran into a delay of invoice payments. After explaining the situation to FedEx in detail we were surprised by their diffident attitude to the issues discussed and found that some junior employee - who does not even know us or our business history sitting in front of a computer was able to freeze our account and all pending invoices were sent to our suppliers for payment. The Sales people in FedEx who we deal with were helpless and impotent in this issue.

Since opening an online store in 2010, I've always given customers the option of FedEx or USPS. I was surprised to see all the negative reviews for FedEx after my positive experiences with them. I recently had to file my first insurance claim. After reading a lot of reviews, I was concerned that they might not honor it. Even though I purchased insurance and had packed well, it arrived damaged. I started a claim online about a month ago. And today I received a check for the insured amount. I did provide pictures of the item before and after. And pictures of the packaging materials used and the box it was shipped in. I completed all necessary information online to process the claim. I have been pleased and continue to be pleased with FedEx Services. And, was glad the insurance claim was closed to my satisfaction. I thought I was going to have to fight it after reading all the negative reviews but I didn't.

This is the worst shipping website. They lost my product and didn’t even refund me. It’s so annoying. I tried to contact customer representatives and they weren’t nice too. They never took my concern seriously. The drivers might have stolen my product.

Tracking updated to state that a package was delivered to my house. I was home all day and there was no FedEx truck. I asked my neighbors if they saw it and checked around my house to see if maybe they dropped it off outside. It hadn't been delivered and hasn't shown up in the week since despite my inquiries.

I requested my package be delivered to a delivery point as I wasn't going to be home and bigger packages go missing from my neighbourhood... I get the email today informing me that they delivered it to my house... Why do you even give us the option if you're going to ignore it completely? I will be pissed if it's been stolen when I get home.