FedEx Reviews

I wish I could give it zero stars. First of all does the FedEx in Jamaica have any control at all over packages sent from the United States to Jamaica via their courier? I sent a box with four items valuing less than 100USD and the package was held for weeks almost a month before my parents could receive it. The delay was not due to Covid; instead for some reason which showed that they had little control over what happens to packages after they arrive there. What's even worst is the items I sent were to aid in treating my parent's health condition. This was just the worst experience I've had.

My courier was shipped from Hopkinton 1 month back and till time I have not got any update about it after too many calls and emails. After 1 month they are asking me to come and collect from another city, which is far from my city and not guiding me properly. They didnt inform sender that the destination address is out of the coverage area of FedEx and accepted the shipment and till 1 month I have always got the answer that my shipment is going to be delivered today or tomorrow on urgent basis.

The following day I checked the FedEx website only to find a notice a delivery exception stating that FedEx had attempted delivery Sunday morning and were unable to complete the delivery because no one was home and the delivery would be rescheduled two days later. The Sunday delivery attempt by FedEx was made on an unscheduled day with no notice of the change. At this point I do not trust FedEx service and not willing to risk wasting another day waiting for them. I am in process of making arrangements to pick up the package myself at a local FedEx facility.

The last few FedEx deliveries to my residence, the driver simply dropped the package on my driveway or my front lawn, where almost every package had some kind of damage. I have stopped buying from vendors who ship via FedEx.

Leaving packages in DOWNSTAIRS LOBBY - have had items stolen! They Won't deliver to door. THEY Won't EVEN CALL on the INTERCOM! Why bother for extra costs - just use regular postal system. Then WAIT ON PHONE For literally an HOUR 2 find out what is going on!

Product delivered to wrong bldg./apt. Left in front of door outside for 5days in the rain. Person knocked on our front door 5 days later to advise of our delivery. I asked why did she wait 5 bus days to advise of delivery. We just moved into townhome development. Called FedEx when I got text stating delivered. Drop in front door, went outside. Nothing. Box is 140lb. Can't miss it. Box schedule for pickup by dept store that I placed order. Besides horrible neighbors FEDEX HAS HORRIBLE SERVICE. With expensive product like this one signature should BE REQUIRED...

Very frustrating and the worst customer service repeatedly. I wish I could choose my shippers because I would never choose FedEx. I have had the worst experience every time I am expected to receive a parcel through them. They can never ship to my location (No other companies like DHL or Canada post has never had any issues). AVOID fedex at all costs!!!!

I moved into a new house and I called to provide my new current address. Despite how many times I gave my street address and how many times I use examples and how many times and spelled it, representatives are untrained and uneducated and they still kept misspelling the first word to my street. Word is "Cotton" they kept putting "Cartune". How stupid! Doesn't even sound alike. Caused my delivery to be put off a whole week!! The driver couldn't find it, of course. Keep lying and putting FAKE delivery dates to pacify the customer. Changed my delivery date 5 or 5 times!! My pkg remained with FedEx for 2 weeks waiting to be delivered. They need to retrain their reps and send to back to school you learn how to spell.

Twice, FedEx in the past 2 months has delivered packages to the wrong address, then threw them on my driveway down by the curb. This time, they left if on the sidewalk at my home. I have never seen such poor delivery processes. This is unlike their performance last year, when they were good. They have now fallen so far down, I will never use them again. If something is important, do not use them for delivery. It is a risk and you will be unhappy with the results!

FED EX failed to deliver a chair for my daughter who is taking her classes at home. For over 10 days it was stated it was on a truck for delivery. When I called fed ex I was very cheerfully told it was over 7 days with no change in status and that it was my responsibility to contact the seller. Fed Ex appeared to take no ownership and exonerated themselves of any responsibility. I was less than impressed with the service they were supposed to provide.

I ordered a camera from a company in New York. It was shipped on Sept. 16, 2020 and delivery was scheduled for Sept. 19. I am required to sign for it. I waited at home all day on the 19th and it didn't arrive. When I tried to track it the only response is "in transit". I live in Raleigh, NC and on the 19th it was in transit to Durham, NC which is about fifteen miles away. Then, all night and until 3:40 on the 20th it is listed as "in transit" from Durham to Morrisville, NC which is about six miles from my house. I have seen FedEx trucks in my neighborhood today, the 20th. But none stopped at my house. I called FedEx and spoke with an agent but got no additional information. The status is that delivery is undetermined. It seems that FedEx either has no idea what is going on or knows and won't tell me. I am very annoyed that I am stuck at home to sign for a package that may not arrive from six miles away and they won't give me any useful information.

My package never arrived. They said it did. Only got 1 live person on the phone after about 12 attempts and online requests. The live person got my tracking number and they just didn't respond anymore. I could hear people talking in the background. She never spoke to me again so I hung up after 35 minutes. They leave packages in the rain when I have a covered carport and front porch. They flat out suck. They don't give a **. I never got this package. I can't get a response. They should be liable.

FEDEX do not deliver package when scheduled. Customer Services 800 number are overseas, rude, and never know anything. Drivers have been opening packages to steal. I have called to report and complaint but they do not want to. Customer Services Representative are from overseas and they do not have any way to contact the warehouse, managers, or supervisors directly. VERY POOR SERVICES.

I ordered a wall-charging unit for my Tesla. FedEx had it in their possession on a Saturday. On Tuesday it finally left their terminal in Tracy, CA. It made it as far as New Mexico on Wednesday, but on Thursday morning, was back in Tracy, CA! It’s now Saturday, one week later, and it is right where it started. Worse than that, in my opinion, the customer service reps straight-up lie, or just confabulate. Thursday, when the package had returned back to CA, the rep said it would still arrive on Friday as scheduled in NC as he had access to internal scans the consumer could not see!

Ordered a $360.00 tailgate for my truck which was being shipped from Texas. On 09/16/20 I received a text that stated my package was on the truck for delivery. I see the FedEx truck pull outside my residence and immediately open the garage door and walk out to meet the driver to see if he needs help, he never gets out of the truck and leaves. I get another text 5 minutes later that advises "an attempt was made to deliver the package but the driver could not make contact and another attempt would be made on 09/17/20. Waited around all day and no package came.

I had a package for a pre-ordered item. I have a FedEx account and I have updated my details there. Hell, my address can be googled and it'll provide pin-point location. Fedex was unable to find my address. I live in downtown Seattle but apparently that's an obscure place according to FedEx. On 09/13/2020 the package was shipped. On 09/15/2020 I got an exception "Shipping Manager is unable to find the address, contact the communication center". I contacted the communication center and informed them of the issue, the representative told me all was taken care of they'd attempt redelivery that day or the next. I pleaded for attempting redelivery that day. The representative said they'd try. No attempt was made on 09/15/2020.

Over a period of 6 weeks, a certain subcontracted driver started on our FedEx route. 4 times in a row, the driver has driven over a garden border, damaging it each time. He also comes close to hitting the carport. No other drivers have this maneuvering issue here. He even harassed the elderly semi-feral cat that spends some time on our porch, angrily telling the cat to go away and shoving a 15 lb box at him. The driver had also been keeping our packages on his truck for days at a time, showing on tracking as "no delivery attempted due to local weather", when we were not having bad weather. One of those times, the driver HAD been at my home. He was on camera, digging around in his truck for 5 minutes, then left, running over my garden border on the way out, again.

Package being shipped from Cali to AZ. Somehow these dimwits managed to send it to Ohio and then lose it. Customer service is a joke and they obviously don’t care. Use UPS, DHL or even USPS if you have a choice.

My MacBook was scheduled to arrive today. My home is flooded and I’m staying elsewhere. I waited in my driveway in my car for 2 hours ( over an hour outside delivery time). I watched the FedEx driver pass my house and go down the street to a neighbors. I was hopeful thinking that when he left, he’d stop and I can finally go home and get my homework done.

I am waiting for 2 packages that are for a single product. One package has been sitting at my local FedEx office for 4 days and each time I call I am told they are extremely behind and it's sitting on a trailer. They won't even permit me to come pick it up myself. Each day the status says it will be delivered that day but never arrives. The second package sat at a location less than 2 hours from my city and state and is now in route to a city and state 6 hours from where it was in the opposite direction and all representatives can tell me is that's their route. FedEx has become unreliable.

Today Fedex sent a text that they were unable to deliver my package that contained expensive meat because they damaged the package and disposed of it. When I called, I spoke to 2 robots who were very fake and insincere, who kept repeating the same sentences and they could not provide any other answers because they did not have any information and were there to follow company policies and procedures. They clearly stated that they did not care one bit that the package was damaged and were there to sound like robots to just get paid by Fedex and follow the company policies and procedures. Imagine what those policies and procedures are! This delivery service is very expensive, and yet it cannot deliver on its promises and services. It cannot and should not be relied on and be aware that you would not get in touch with anyone who will be interested in resolving your issues.

I'm a loyal FedEx customer. Therefore I choose them to ship my boxes and luggage to Europe, but I'm so DISAPPOINTED with their service. My luggage containing all my clothing never made it to the end destination. The only information FedEx gave me about the whereabouts of my luggage is that they don't know where it is, that it's lost, and cannot do anything about it. Besides, FedEx made me feel foolish for using their service to ship luggage instead of a box since they are just capable of shipping boxes. So, why did you accept my luggage to be shipped in the first place?

Every time I order something online and they used FedEx I never get it on the date promise and if I get it then it's two weeks later. Also they will leave your package at the wrong address. This company has went downhill.

Fedex reflected Pending no delivery date available. After I contacted customer service the status quickly went to Delivered. No delivery was made! Security footage review by local police confirm no delivery of a 48.5 pound package happened in the timeframe noted by Fedex. The security system is state of the art and clearly captures the street and entire building front. Two minor packages were delivered without incident two days prior but the expensive package was “Lost at North Wales Pa warehouse when my shipper contacted Fedex. Dishonest and very unreliable The offshore customer service is not honest and offers no assistance! I was told”Delivery made You deal”. So much for company professionalism. Buyer beware. None of my corporate colleagues or I will use FedEx ever again. I warn others to exercise extreme caution with dishonest service and care of the company. Use a competitor.

I was sent an email earlier today saying package out for delivery. So I stayed home to assure I was here since it was a costly item and a decent size package. As time passed I checked the status and it showed the driver had attempted delivery but no one was home (lie!) I was sitting in the living room, front door AND garage wide open.

I live in a rural, forested area surrounded by wildlife. This requires that I receive larger packages in a delivery box located next to my mailbox. Otherwise local animals destroy the package shortly after its arrival. I regularly receive UPS, USPS, and even freelance contractor deliveries. Only Fedex fails to place my packages in the giant delivery box. I have had food packages and medical packages destroyed three times this year simply due to the negligence, incompetence, and outright dishonesty in the latest case of their driver(s). Yes, my medical supplies were destroyed, but when I investigated, I was informed by my supplier that Fedex had claimed to have delivered the package directly to a household member. In reality, they tossed the box out of the truck about 50 yards from my house leaving it out in the open where it was chewed into bits by animals.

Gained a change in venue rather unexpectedly late in the '19 stanza and frankly a little gun shy with what I might be in for at the new zip code in terms of package receipt and general services. Disabled, single seventy year old guy blah blah so any co. that makes it just a little bit easier for me is a welcome plus. Located in SWFL, I'm frankly in awe of how these guys even fulfill their duties with ground temps in excess of 100 degrees most of the year too. My FedeX guy is so fast between the knock on the door and my getting to it that he's back in his truck like Santa on his sleigh... Caught up with him err almost on Labor Day W/E with a Sunday delivery no less. Told him how much I appreciated him from the walkway and he returned the greeting in kind. Best customer service I have seen or heard in a good long while...

We shipped a package from Southern California to Northern California and the package is nowhere to be located after a week. Every day it gets being pushed further for delivery and the best part is we cannot even reach a Manager In-charge, the top brass is so Wuss or sissy even to face or talk to someone?? USPS usually delivers in 3 days to 4 days Max. Try Not or in fact NEVER use FedEx. I hope and Pray Amazon gives them a Tough time and starts a service to Compete and Finish FedEx down the road. Don't sleep over it FedEx guys. One fine day your jobs will be gone too.

I try to never order anything that will be shipped FedEx because of all the issues I've had with them. The seller had to switch delivery services at the last minute without telling me so I was stuck. FedEx never sent me a shipping notification and I didn't learn it was shipped until I called the seller wondering where my stuff was. I called FedEx to see what was going on with my package. They claimed the driver tried to deliver it on Friday and no one was home. This shouldn't matter since it does NOT need to be signed for. Plus, I was home all day Friday and NO ONE came to my house and no attempted delivery paper was left. This has happened before with this company. I had to schedule to pick up my package at a FedEx location on Tuesday. They are supposed to call me when it is there so I can pick it up. I will be amazed if they actually call me.

Recently order few items from Walmart. 2 chairs and Target dining table. They used FedEx service to deliver my items. All items delivered separately with delay. Their service damage other companies Reputation too. I would never use them again.

Every time I order something from a business and realize my product will be delivered via FedEx, I cringe. I have yet to have a good experience with this company. When I complain about late deliveries, customer service basically says it's coming. I would love to know why I have to sit and wait for a delivery all day only to learn that it's not on its way even though the tracking says it is. I usually don't find out until 9pm on the day the package is supposed to be delivered that my item won't be there until the next day. But then that often times turns out to be a lie. And to make matters worse, the box that I received today, two days late, has been torn to shreds and taped up again. The Target tape was ripped up as though someone had opened it. This wouldn't be so bad if FedEx would just communicate that they lost the package and that is what took so long. Instead, they try to make it seem like I'm being unreasonably impatient.

I received an area rug that was shipped by FedEx. It took two weeks to arrive and the plastic packaging protecting the rug was torn, exposing about a foot of the rug. As a result, the rug was frayed at that end and wet from rain. These folks don't seem to care, just get it delivered.

BEWARE: You must declare the value of your package or Fed Ex does not assume any responsibility if they 'lose' it. I sent a surfboard back, and Fed Ex was supposed to affix the label because I ordered a return pick up. The driver came to my house and took the board, all boxed up and ready to go, and assured me he would affix the label. What ended up being delivered was a basketball, and the $550 surfboard was gone. Obviously the driver affixed the wrong label. EVERYONE I SPOKE TO AT FED EX WAS RUDE AND UNHELPFUL. EVERYONE SAID THERE WAS NOTHING THEY COULD DO. FED EX SETTLED MY CLAIM AT $147 AND I AM STILL WAITING FOR A CHECK. THE BOARD WAS WORTH $550 BUT SINCE I DIDN'T KNOW A VALUE NEEDED TO BE DECLARED (I never use Fed Ex, no one asked), THEY WON'T PAY ME FOR THE VALUE EVEN THOUGH I SUBMITTED ALL MY RECEIPTS, PICTURES AND PROOF. THERE IS NO ONE TO TALK TO TO DISPUTE THE CLAIM, AND I ENDED UP GETTING PUT ON HOLD, ONCE FOR 2 HOURS, WAITING TO TALK TO SOMEONE WHO CAN HELP. NO ONE CARES. THE BOARD WAS OBVIOUSLY STOLEN AND THIS GIANT CORPORATION COULD CARE LESS. NEVER EVER SEND ANYTHING FED EX IF YOU CAN HELP IT. I am absolutely astounded at the lack of customer service and absolute 'too bad for you' attitude of this company and every single person I spoke to. I will make sure Fed Ex never receives another dime from me.

I have a problem with a missing pkg. The pkg was coming from outside the United States and made it to the FedEx office on 08/11/20 and was set out for delivery at 10:30 AM on that very day, I waited all day to receive my pkg, but later found that it was rescheduled for the following day 08/12/20. Therefore, I waited for the second day.

Well on the 08/24/2020 we ordered a package from Amazon and the next day I was send a tracking number that it would be here on 08/28/2020. Okay I waited all day for them to deliver it. When 4 pm came after waiting all day I call customer service and was told that my package was misplaced and they would get back to me on Sunday 08/30/2020. I was send a email that it would be here Monday 08/31/2020. Again I waited all day and at 4 pm, l call customer service again and was told that it’s on it way again. I waited all day so about 8:30 pm I call again to ask when my package is going to be delivered and they don’t know when, I said, "Let me talk to your supervisor." She said, "That’s Mrs **." So after waiting 25 minutes on the phone I said, "Can you tell when my package going to be delivered?" She hang the phone up on me. That’s not fair when I pay my money to buy something for my home and they lose it. I am so upset.

I detest FedEx. They refuse to deliver packages to my door. They leave parcels in the driveway that can be stolen. They lie and say the package was delivered to the door. I canceled service with one company due to their choice of carrier. FedEx is just awful.

Updated on 08/28/2020: The saga continues. The package they said they could not deliver still sits at the facility. Say it is pending delivery. They say it means it will be delivered Saturday through Tuesday. So according to them my life must come to standstill for four more days for them because their driver did not want to come to the door to see if anyone was home on the delivery day. I contacted Dell and they said there was nothing they could do. I could not even go to the delivery facility to pick up the package. This is so customer unfriendly. To be continued.

The last 2 packages I had delivered within the past 4 months were left on my driveway (clearly visible from the street) and not on my front porch. The current package I have been waiting for shows in tracking as "In transit" at the FedEx warehouse (30 min from my home) for 5 days.

Confused?? Yeah, me too!! Have fun trying to contact them and wait for them to do anything about it. I have another order, that unfortunately is being shipped by FedEx, so I was forced to route it to a Walgreens, since I have no faith in them getting it right. I'm also forced to contact any place I order online from to ask them to use UPS or USPS.

FedEx lost 2 new 23575r15 Goodyear Wrangler truck tires... A week later... My next order (furniture item) was also late... lost. These are large items. How do they lose items that are so large? Are they lost? I suspect foul play. I avoid FEDEX if there is a shipping option because FEDEX cannot be counted on.

I ordered a book for school on a Thursday and was given the time frame of it arriving by Tuesday the next week. The book never arrived so three days later from the it was supposed to be delivered it is now Friday. I went on to check the tracking and was told my package will be delivered by the end of the day at close of business. I had an exam to take by Sunday and was counting on the book arriving so I stayed home all day waiting on the shipment. By 9pm checked the tracking again and it said there was no update to when my package would be delivered. The package was 45 mins away in a familiar city that I was willing to just drive and pick it up at this point. Saturday morning I called and was told the location was closed and they do not deliver on the weekends. So beyond stressed about this and the fact that the service is horrible.

My package was delivered to my neighbor. We both have address numbers clearly on the front of the house. The neighbor chose to open my package, stabbed the contents twice and then threw it on my lawn. The items were on my lawn as well as she cut the end of the box. The shipping label is very legible. I don’t know how the driver didn’t match the numbers up. I’m now out of $65 worth of dog food that I expected to arrive much sooner than it did because it was at my neighbor's house for some time & it had hundreds of ants coming out of the hole she stabbed in it. Meanwhile, I had to go to the store last minute to purchase the same order again so I could feed my dogs. Can’t trust anyone anymore???‍♀️

I had a problem with a missing pkg. A perfect opportunity for FEDEX to show they care about YOUR customer by handling the situation. I was outright deceived NUMEROUS times, they have no interest in making sure YOUR customer is pleased with the delivery option that YOU offered. STAY AWAY, I now question if the Company I did business with cares about Customer Service due to their choice of shipping companies.

I am calling FedEx, I am put on hold by a machine. After 7 minutes and 21 seconds the machine says: "On a scale of 1 to 5 please tell us how you would rate your FedEx representative, taking care of your problems." Since we took care of absolutely NOTHING, I pressed 1. Now the machine says: "Thank you for improving our service by rating us. Goodbye!" and the machine hang up on me. I called two more times, the same scenario, I was on hold for up to 10 (TEN) minutes and then came the rating game and then "Goodbye" and the machine hangs up. The WORST EVER business in the history of mankind! Choose any other courier company OTHER than FedEx!

My 2 most recent dealings with FedEx: shipping a package by priority overnight on Saturday, to arrive by Monday at noon. Very urgent that it arrived on time. Was guaranteed delivery by the FedEx person who took the package, "no problem". It arrived on Tuesday afternoon. Tried to get through to FedEx to find out what happened and get reimbursed for the extra money spent on priority overnight delivery and got disconnected after a 30-minute wait. The other event was receiving a delivery.

Ordered a laptop computer from HP that was being shipped by FedEx! Got shipping info that the laptop would be at my house on 8/17/20 by no later than 10:30 AM! Did not get my package at that time. Around 11 AM I just happen to see a FedEx truck go by my house but did not stop here. About 10 minutes later I see my neighbor across the street from me carrying a package and he proceeds to bring it to my house! It's my computer. Truck driver can't even read that he delivered it to the wrong address. Stupid or what! What kind of people do they hire? Online shipping info says I signed for the delivery which I did not. Also have my name spelled wrong! I will not order anything from anyone who uses FedEx for shipping!

At 10AM Saturday 8/15, I received a text message from FedEx stating "Signature req'd by someone at your address for package delivery, fedex.com/t/395763675393/en US". I stayed home all day waiting for the package. Around 9 PM I checked the tracking and the following statement was there: "We made a delivery attempt: 08/15/2020 PM". I have camera's covering the road, driveway, and entrance to my house- THERE WAS NO DELIVERY ATTEMPT, NO FEDEX TRUCK OR DELIVERY MAN ON MY CAMERA HARD DRIVE, AND I WAS HOME.

I have been waiting for FedEx to deliver a package which was suppose to have been delivered Friday, 14 August. I have checked the tracking number again today, 16 August as a FedEx Ground truck just stopped at our home but did not deliver the package. A FedEx Ground truck also drove past our home yesterday, 15 August while I was outside but never stopped. Amazingly, in the tracking information, it says no one was available to receive the package on Saturday, 15 August. This is a LIE by FedEx as this is a private residence and we were here all day Friday, Saturday and today! Now it says they will not deliver the package until Tuesday, 18 August. Why will they not deliver the package Monday, 17 August? There are 3" street numbers directly above our porch so there is no reason why they cannot deliver this package.

First here is my tracking # so you can see the 4 days out for delivery and not delivered. **. It's a large box but not super heavy. Driver at driveway then drove off every day. Just too lazy to deliver.

6th straight miss-delivery. I have a large mailbox with my numbers prominently displayed at the bottom of my driveway. Multiple Chewy deliveries left in the street and stolen even though Chewy promises and the label says front door. No longer use Chewy. Two weeks ago filters delivered to a neighbor who delivered them back to me. I called and filed a complaint and was told I would get a callback. No call.

Sent some paper, weight less than 1lb. Which cost me 158 dollars. FedEx also charged at the receiver end 48 Dollars, they said for custom duty. I was shocked to hear that 48 Dollars custom charge for some paper documents!!!! DO NOT TRUST FEDEX.

Fedex is the worst company for shipping I've ever dealt with. Their times are always wrong, and they mishandle packages. I ordered my package. It said it would be here Saturday. I called Monday, they said it would be Tuesday. I call Tuesday, they say they put it on the wrong truck and won't get it till Friday and still waiting for package.

Over the years, I have big issues with FedEX. They too often deliver my packages to the wrong address. And, too often are nowhere near the estimated time of delivery. I try to avoid companies that use FedEX.

The worst shipping company out there! Delays packages daily to avoid having to deliver, when the packages have been in your area for 2 weeks but the delivery driver avoids delivery and keeps on delaying.

Yes my pkg went across country from CA to Kernersville NC. Had not moved since 7/30. I called customer support at least 20 time finally got number of the warehouse there. Called them. Got a young lady that finally told me they did have pkg had a picture of it on conveyor belt. Two days later she called and said the bar code had came off and in error someone had put a different bar code on it and it had gone to Adidas shoe store in Raleigh nc. My pkg was 27lb the new tracking # was a 4lb pkg. I called the shoe store and they did not get my pkg talked to mrg. I made calls to all shoe stores in area no pkg. Why don't they tell me the truth. Why have me try to find it. Yes I can file a claim but the items are one of a kind and 570.00 I am so done.

FedEx sent another customer's package to our residence since their employer put our address sticker falsely on the box. FedEx does not care about their own errors and did not even attempt to fix their error. I called them four times to solve the issue and was instead told to discard someone else's package! Unbelievably irresponsible!

So, I ordered a part on 2 day ground delivery that was, per FedEx tracking, supposed to be delivered on 31 July 2020. Never delivered. I figured I would give them a little extra time due to COVID 19 issues, as per their website. I called FedEx on 2 August and was told all they could do was was send to their "CAT" team and the person I spoke with could only tell me that it was supposed to be at the Durham NC shipping center which is less than 2 hours from my residence. It had been there for 2 days. It was a part that weighed less than 1/2 a pound. No reason or explanation for why it was sitting for 2 days undelivered.

I kept checking on my package about a half dozen time (FedEx tracking), which said it would be delivered on the 4th. FedEx said that the times might be off, but the date is not. When I checked at 8:15 pm they said delivery pending, no date given. REALLY, what a joke of a company.

They don't care on your package at all. Worst service. I won't be dealing with them ever again. They promise 2-day delivery, as soon they had my package close by since day before they attempted to deliver my package and because their damaged vehicles they could delivered.

If I can give in minus I would like to give that. My Fedex courier was Fedex Express and I supposed to receive it on July 20 as my newborn stuff is in it. I can understand due to COVID it’s delayed but when we inquire about it on July 26 they said because of duty and taxes they hold it in US. I never got any call for duty or taxes. And it was in US for whole one week. Very poor service they guys provided to me. Not only you guys we also suffering from COVID situation. If is there any issue inform customer. Don’t hold parcel. Today my newborn is a week old and still didn’t get my parcel. When we try to call customer service to talk to manager they hold our call for hours and all time lied that, "You will get it tomorrow." Tomorrow and tomorrow. Very poor and disgusting service I got. Again I call today and they said, "You will get tomorrow."

I will never use FEDEX shipping or purchase from SELLERS using FEDEX anymore. Recently I was expecting 2 separate deliveries. I was told 5 times in a row that my delivery was due “today” 5 days in a row, finally ending with “no delivery scheduled”. It was 6 days past delivery when delivered. Unfortunately, my very next delivery was to be from FEDEX a few days later (UGH!). Again, I have received 5 delivery dates, but no delivery... now “no delivery scheduled”. Tried the FEDEX virtual assistant & the 800#. They requested the delivery #. When provided, they did not “get that, please repeat”. When repeated, ditto.

The way I remember it FedEx was the company that practically invented fast delivery service, and for many years it had a great reputation. Remember Tom Hanks' role in "Cast Away" as a FedEx manager worried about maintaining their reliability and timeliness? Well times have changed, and this is no longer the "when it absolutely, positively has to be there overnight" but more of a "when it probably, ideally should arrive some time this month" kind of company.

I was amazed that Fedex could offer a “1 to 2 day collection from the USA to the U.K.”. I had no idea how they could achieve this miracle! As it turns out, neither did they... Using the online tracker, I spent the next 9 days following its near random (but generally in the wrong direction) tour of the American States, until it was eventually put on a plane, to arrive in the U.K. around 9 or 10 days late. On the positive side, at least I eventually received the parcel which I had thought I would never see again.

I recently made a purchase online, and paid $25 to have it shipped in two days. It's been four days and I keep getting reschedule for the next day "by 8 pm". This is ridiculous. I paid $25 for nothing.

God help you if FedEx ever mis-delivers your package. The claims process is an absolute nightmare. They have even admitted that the package was delivered to the wrong address and attempts to recover it were unsuccessful, yet 6 weeks later, several phone calls and emails later, here I stand with no resolution. First I was asked to file a claim over the phone. When I called in to follow up on that claim and why I had not heard anything, I was told that I needed to fill out a physical claim form and send it to claims.status@fedex.com. I did this on 7/1 and received a confirmation email saying "Fedex has receiver your email - Reference # **."

FedEx Office completed the forms to ship a client his personal items after the sale of his home in Arizona. FedEx Office told me it would not be a problem. I paid for them to box/pack up the items and shipping to Canada. They knew exactly what I wanted to ship and where I wanted to ship it since they completed everything. Two weeks later, the packages are returned to me with a sticker saying unable to deliver personal items. When I talk to FedEx Office they said, "We don't issue refunds and they are shipping to Canada, they lied to you." What? One FedEx says you can, the other FedEx says you can't. I am disputing the charges with my credit card and if that doesn't work, I will take legal action to recover the $267 charge. I recommend anyone else.

FedEx has really gone downhill as a company. I don't know what their problem is, but they are not doing their jobs well at all! I live in an apartment building with locked security entrance doors. I don't WORK here; I LIVE here. I am a 64-year-old woman. Before the Covid-19 pandemic, To BE NICE AND HELPFUL, I would always let the FedEx driver in to the building to deliver to OTHER tenants. (My apartment is right beside the front door, and has a patio, so they don't even need to go in the building for MY deliveries; they can leave them right on my patio.) The driver was SO UNGRATEFUL AND RUDE that I always really regretted even helping this jerk at all, I did, because of who I AM; not HIM.

I recently ordered something that was supposed to be delivered no later than 25 July. Tracking shows that it will be delivered no later than 9 PM on 25 July. It was not delivered. When I called on Saturday I was told it will be delivered Saturday by 9 PM. It was not delivered! The tracking also showed it will be delivered Saturday by 9 PM 26 July. Customer service was horrible. They had no clue as to where my shipment was. All they did was repeat back exactly what the app showed!!!! The package was supposedly 80 miles away from me for three days. The app shows even now pending delivery estimated time unknown. A person that lives three streets over from me knocked on my door this evening and deliver the package to me because it was delivered to his address by mistake for some reason. I will not use FedEx again.

Hello, I am not happy at all. I was expecting a package today. Tracking #**. I called earlier today to verify my address on my package. I was informed by FedEx that my address was correct and my package would be delivered today. I just saw on the tracking that it is now delayed. I called FedEx and was hung up on by the first person I spoke with. I called back and was informed that FedEx put my package on the WRONG route and it will be delivered tomorrow.

I ordered a parcel from the United States to Canada and the tracking kept me up to date until the delivery process. The day it was "delivered" nobody came to the door. The tracking said it was at the front door. I go outside but to my surprise there is not a package in sight. I checked all around my house, but there was nothing. I contacted FedEx to speak about the delivery however the tracing ended when every FedEx representative I spoke with could not reach the driver. If my work calls me, I call back right away. It is now a week later with no resolution. I have not been contacted by anyone from FedEx, I have had to call them every time to hear the same story that they can't reach the driver. This is unacceptable and I demand this be corrected immediately, I know I am not the only one having this problem!!!

Fedex is consistently the worst carrier I've been forced to use. On numerous occasions I've oriented my schedule around their delivery dates only for them to delay delivery sometimes by several days at the last minute with no explanation provided. Even USPS has provided better average service than this. If you have the option of choosing another carrier, even at an increased cost, I recommend it. Vote with your dollar, stop supporting this garbage service until they can get their act together.

They have to be one of the worst delivery companies I have experienced. Despite me putting my package delivery location on their website under my acct in the Delivery Manager they still can't get it right. Then I add it to the 2nd line on my address so they would see it and they still ignore it. I have a monthly food delivery that has frozen food, so the specific place I request delivery is in the shade at least, considering AZ's hot temps. I am so tired of your lazy drivers. They delivery email said left at front door! NOT INSIDE BACK GATE which is actually a way easier delivery for them as they drive past it in my complex anyway.

I have had two shipments delivered by FedEx. Both times package was damaged, one came a day late and the drivers are scared to come down my driveway because of the tall grass in the yard. Don't use them is my advice.

I have been waiting for a package for my daughter. It was supposed to arrive on July 17, 2020. However it was NEVER delivered to my front door according to my door camera, but the driver lied and noted that it was left at my front door. I called FedEx's customer service and the experience was horrible. I asked questions to see if they could track the driver of delivery and I was told no.

Do not order anything of importance or anything you want on a certain date from a company that uses FedEx. It will never arrive on time. It will make it to your distribution center just fine but from there it will either be undeliverable due to an exception, waiting for new delivery date, or simply take a trip around the United States. You may actually see all three occurrences for one package. If I did my job like this I would no longer have one. I wish companies would let you know who they ship through before you hit the buy button. I for myself will from now on just cancel orders shipped through FedEx. It is not worth the aggravation. I will rather find a different seller or live without whatever it is I thought I needed, because I dont need this bs.

I had a very important package that went all the way across the US by mistake to a totally wrong address. I called when it wasn’t delivered and was told that it had come back across the country to the right place so I drove there and it wasn’t there. It was late by now but finally back at the right place 3 days later. The employee I dealt with both times lied about something that I said when I went to pick it up the second time. It was way off from what I had said so it was very upsetting.

Ordered over 2K worth of camera equipment from B&H Photo. Package was late two days, customer service was terrible. Numerous calls had to be made to their customer support in order for them to do anything to track down the equipment! Waited all day and Fed Ex claimed they couldn't leave package - NO notice was left. Had to drive to shipment center only to find the box was OPENED! Wow, can understand late deliveries because of Covid-19 but seriously? Your criminal drivers couldn't wait to open the package could they? DO NOT TRUST FED EX.

The worse shipping service that you can find in Alaska. I had 10 packages from different locations to my home, Alaska. 6 of them delayed for more than 3 days. I had to send a package (documents) to Italy with FedEx (No other option) with their express service. It arrived in Italy after 8 days opened and the package was ripped off!!!! This is the express service that you will get from FedEx. No response from them when I called their center and they did not try to make it work. This company is the most unresponsive company ever.

I paid $25 to have a 1lb car part shipped overnight. It didn't make it. They suspended money back guarantee because of the coronavirus, I understand. Why take the money? If I known that I would've never paid the $25 if there was a chance I wouldn't receive it on time! It's not right that they can just take people's money!!!

I have no idea how FedEx is still in business. Amazon Prime dumped them because of customer complaints. I’ve purchases products online for quite some time and I understand that the world is upside right now down with a fruitcake president and COVID 19 wreaking havoc! But Good companies find a way like UPS , unreliable unstable business use it as an excuse.

FedEx has delivered 2 packages in 2 days to someone else on my street. I called to file a complaint on both. I got a call back on one, he said GPS showed it delivered to the correct address. I wasn't home for that one, so I figured someone swiped it. Today we were home, saw the truck up the road, and thought the delivery wasn't for us. Then I got a notification showing it was delivered. We were right here, even looked out the door. Waiting for the call back on that one, not letting it go this time. So extremely frustrating.

I live in a suburban area of Dallas, Tx. I have NEVER had a FedEx package arrive on time, NEVER. Perhaps it's the office where they are delivered from, Sherman, Tx but they continuously DO NOT deliver on time. Today their tracking indicates they left a package on my porch at 12:41 pm. This is a bold face lie! I have been home sitting in my front office with a clear view on my front porch and they have not been here. A few weeks ago the same thing. Either the driver or the facility isn't doing their job. They ALL need to be fired. I from now on will not place orders online but will instead call in my orders with the first question being "who is your shipping agent", if they tell me FedEx I will not order from them unless they have an alternative.

Blinds.com was sending me a purchase and they used FedEx to ship to me, the purchase was close to a $1000. On July 1st I received tracking information that the package was going to arrive on July 3rd. I was going to be away so I called fedex to see what could be done. They said I could change the address to where I was going to be but I would need to be there for a day or 2 longer than July 3rd in case the package was delayed. I said I would be there until Monday night so 3 extra days was good. They could not do the change for me. I had to change it through the sender. I called blinds.com to change the package for me, which they did. The new address was Ocean County/Southern NJ. This was done on July 1st and the package was in MS at the time. On July 2nd the package was in VA on July 3rd the package was in Northampton PA.

Updated on 07/10/2020: As I said in another review, FedEx refused to deliver a SmartPost item to the local post office for delivery (only deliverable by USPS). Tried to call 800-GoFedex several times, day, evening and even at 2AM. They refuse to answer their phones. The automated system said that the package was on its way to the PO (a big lie) but there was NO WAY to get this resolved as no CS was available.

These guys lost a large shipment that was shipped to my address and refused to take any responsibility for it. Fedex Customer service said it had been given to a Post office in Edmonton, about 200 km away. When I asked which Post office had it, the agent literally said that they didn't know and to get my shipment, so I would have to drive to Edmonton and then drive around to each of the 100's of post offices in that city to try to find which postal outlet they gave it to. This is totally unacceptable service and they sure can't blame it on Covid 19.

My son, Brandon, had purchased a new computer online, due to the expense a signature is required. Delivery of package was scheduled for July 4th (expected delays due to Holiday). Rescheduled for the 6th, emailed shipment still in warehouse, delayed another day. 7th, Received notification delivery attempted, but no one present to receive package. Due to COVID-19 almost entire family is out of work, 3 of 5 adults in the house during "attempt". Called customer service, talked to Joanne (TX Call Center). Representative informed me driver didn't have time to finish his run, so marked delivery as attempted. Why?

I had ordered two separate items that were supposed to be delivered on a Friday. The first was supposed to be delivered to me with a proof that I was at least 21 years old. I received an email saying it was delivered at 1:24 PM. At that time I was on my front porch and no FedEx truck came into our cul de sac. At 3:40, I received a second email that the other package was delivered. Neither package was delivered to the correct address. Calling FedEx, they found out that both packages went to wrong addresses. Since this was over the July 4th holiday, nothing could be done until Tuesday! Fortunately, both packages were brought to us by the neighbors that received them. I will never use FedEx for anything again, I can't believe they can stay in business with such shoddy service.

I ordered stuff back in May from the United States to Tanzania and have not received not arrived yet. Poor customer services feedback from both sides. False tracking updates. Absolute terrible company!

Twice I had issues. First time left parcel in lobby of my building without notifying me. Good thing I had an honest neighbour inform me it was down there. Second time delivery guy said he tried to deliver parcel and I was not home. I was. He did not even attempt. Tomorrow is a holiday, guess he wanted to finish early today. Will never order anything from any company that uses FedEx again.

This is the second time in the matter of a few weeks that I sat home all day waiting for packages that never arrived. I received a cancelation message 2 days ago and it said it would be here today and had 2 other packages coming for a total of 3, and received nothing or any updates or alerts in regards to the delivery. FedEx is the worst in my opinion. UPS might cost a little more, but it's worth it to have competent people handling your packages. That's twice I've sat home all day expecting packages that never came in the matter of a week.

FedEx say they attempted multiple deliveries...but that is nonsense. I called multiple times to get it delivered to a local pickup. Wouldn't do it. I had notes left at my front door to call. Wouldn't do it. I asked them to deliver it to the restaurant I live above....and that is 5 feet from my apartment door. Wouldn't do it. Now the purchase it being returned and I've lost my discount that I had on the order. If you're ordering a package from anywhere and you have to pay for shipping....DEMAND that they don't use FedEx.

I have an international shipment, the person who associated with the shipment prepared an incomplete and wrong invoice. Because of that issue I am facing several duty and tax issues. I trusted Fedex, but I am disappointed now. I have called several times to customers support dept. But no one could reconcile this dispute on my shipment. Still I trust the integrity of FedEx. I sincerely request the FedEx team to appoint associates after giving them proper knowledge on every aspect. For 120$ worth package I am supposed to pay 1000$ duty and tax.

I ordered a part from out of state, it was marked for delivery and was tracked to the Fedex site and loaded on a truck on the date the fedex app said it was. I made sure I was available to receive the package. Around 3 pm on the first day it was supposed to be delivered I get a notification of a delivery exception, note on the app said that no one was available (no note on my door about attempted delivery) but was put up for delivery the next day. Not a major issue, around 3 pm The following day I get the same notification delivery exception. The driver has not even attempted delivery at my address. I called customer service and the only answer I can get is, "We'll call you back within 24 hrs". This is a part that I need to complete a job and deliver to a customer. The driver has never attempted delivery at my address!! This is really bad customer service! I will be notifying Amazon of this poor delivery service.

I'd give them 0 stars if I could. EVERY package I receive from FedEx is delivered left on my grass (even when it's raining) because they don't want to take 4 more steps and step up on my porch. Two shipments ago, the delivery driver actually tossed the heavy boxes of kitty litter onto the wet grass and left them not even sitting straight. This entire shipment was 4 boxes that couldn't even stack because the box underneath was sitting cockeyed.

If I had a choice I would never use FedEX Slow post. It takes almost two weeks to receive a delivery. Every time I order something, and find out it shipped with FedEx SmartPost, I want to cancel the order. I run a business and I can not wait two weeks to receive things I order. I have never had an item arrive in a timely manner when the sender uses this carrier. I do not recommend it.

Apparently, FedEx's delivery philosophy is to drop off any and all packages at any house on the street rather than delivering to the residence addressed on the package. This has happened more than once with Fedex. My house address is clearly shown in 6" numbers at the base of my driveway, my house is clearly visible, not hard to find via Google Navigation or other services and yet, Fedex is completely incompetent at making simple deliveries. No other delivery service has a problem (UPS, USPS, Amazon, TracOne). Only Fedex.

The company has not delivered my package from a mile away and I have waited for 9 days so far. I have called and called and all I get are excuses. I have paid for my delivery package so I really can't understand why it's taking so long.

Bad customer service. I was on a drive back home from a funeral with a friend, I was looking for a glimmer of hope when I tried to get the FedEx driver to honk. He looked at me and smirked and ignored me, I would give zero stars if possible. Never ordering from FedEx again.

I have an urgent and non-replaceable package in limbo. Vital to running my business. No customer service. Even the shipper said they can't get through to a service Rep. Who does this this type of service?

I ordered My iPhone through Xfinity mobile. FedEx didnt delivery my package to my house. But it said it's delivered and signed by A.AL. There is no verification done by fedex delivery even for delivering $$$. Anyone can get your package. Worst experience with Fedex. Now I have to pay Xfinity for the Phone.

Very poor customer service in Europe/Switzerland. Driver can't find our warehouse and customer service is not able to help. In future we will prefer DHL and UPS because with this companies we never ever had a problem.

Very horrible service. The manager was shouting at me. They took more than 4 months to deliver my package. They lied about the status. They gave the wrong status. They refuse to give any money back. Horrible service. Don't go with Fedex EVER.

Over the past couple of years, FedEx shipping has gone downhill fast. Packages are constantly being delayed by FedEx. When a package ships, it will say an expected delivery day. That day comes and goes with no delivery made. FedEx will then send a text saying next day for delivery, then again, nothing. Another text will come saying delivery will be made on Monday, June 8th now. So, that amounts to 5 more days making it 11 days in FedEx's custody for delivery of item from CA to OH. Wow, even the US Postal service can provide better service than FedEx now. Looking at the tracking history shows the item has gone through 10, yes 10, FedEx locations to get to Ohio. Now it's easy to see why packages are all beat up and items damaged on most deliveries from FedEx. FedEx will no longer be a shipper I use, and, if I buy from an e-commerce site that uses FedEx as their shipper I will shop elsewhere.

I made a purchase of an air condition unit from Wayfair. FedEx made a delivery of the item purchased. The Driver of the Fedex backed into my Driveway and hit one of the vehicles that was parked in our driveway. I contacted Fedex and they responded and asked that I I submit to them, pictures of the accident, which I did. However, despite following up on this matter I have not received any other response from Fedex. It is as if the accident never happened.

Paid nearly $100 to ship express. Was promised a delivery date of 6/1/20. It's now 6/4/20. Tracked the package and it's been running from Shenzhen to Hong Kong to Taiwan and been sitting in Taiwan since. Called customer support, they have no clue why it was routed to Taiwan, no idea when it will leave Taiwan. Hey Fedex, doesn't express mean fast shipping? What am I paying the big bucks for?

If you order something and want it to come on time and be delivered to the correct house do not used FedEx. Never had a good experience with them. They are always late and customer service is terrible. Use someone else.

Ordered products to be delivered the end of May. FedEx sent a text indicating my pkg would be here Monday, June 1st by close of business. After waiting all day for delivery, FedEx sent another text indicating pkg would arrive Tuesday, June 2nd between 9am & 1:45pm. Again, we waited all day. Just received a text indicating pkg would be here by close of business - whose business? Theirs or mine? FedEx has no idea when they'll be here. I won't be ordering from the company again since they used FedEx to deliver their products.

I ordered a package delivered FEDEX on the 21st of May with 5-10 day shipping. This is already longer than the 2-3 days offered through other shipping companies. However, you can only pick from the options given, so shoot. I had 12 days before I needed the package for a client presentation. Today is June 2nd, the package has been less than 4 hours from my address for 2 days now and I did not get my package in time for the presentation. We did not get the client, as we did not have our presentation materials.

I ordered a package from California. It tracked through California, New Mexico, Kansas and then to my state of Illinois. To be exact it was 55 miles from my home. Then for some "not too smart" reason it was sent to Wisconsin and then to Minnesota. I called FedEx about this and they started to give me their "canned" response about this is how we do it. I then confronted them about the fact that I had ordered the same item from the same company 9 times before and in those cases when the package got to Illinois it was tendered to a local post office for last leg delivery and not sent to two other states. Their response "That doesn't matter. We have to do what is best for us".

Despite the fact that we contacted FedEx many times and were told we would get a call back notifying us of where our package was and when it would arrive, we never received a call back. Our package never arrived. Fed Ex has not taken any responsibility to communicate with us AT ALL in any way. Therefore, it appears that this company can steal your product and never answer for it.

Our FedEx driver is too tired to place our package on our porch. The driveway is not long. Lucky we were home and saw it about 10 feet up from the bottom. This has happened before but we blamed it on the wind and it being a light package. I reluctantly called FedEx to complain. I hate to get anyone In trouble. I was promised a call back in two days. Never happened. FedEx phone number is tough to get through and they offer no email for negative feedback. I imagine these are good jobs. My packages are important to me.

FedEx carrier lied about delivery to front door - TWICE. First time package was put into mailbox and USPS confiscated it and requested additional postage. I put in a claim with FedEx and they refused to pay it. I called FedEx and they told me to lie to the sender that the package was lost. FedEx simply does not care. The second time was about a week after the first time. The carrier again lied that he delivered the package to the door. Instead he left it in the dirt under the mailbox. FedEx instead of fixing their problem puts the burden back onto the recipient and the sender to fix the issue.

I've tried to get my packages delivered to my home, but they seem to always end up being put in the middle of my driveway or in case of rain they are tied to my mailbox in a plastic bag. I've called the company who uses FedEx to ship with and complained to them and they put a note to deliver to my home. It didn't work. Can't complain to FedEx because they don't give you that option on their website or App. I'll try to not order from companies that use FedEx. My driveway is somewhat long, but that shouldn't matter. Packages tied to my mailbox or left in the middle of my driveway doesn't make it. Theft is very easy that way.

Fedex continues to top the category for complete disregard for its customers and their deliveries. I have had two experiences now with fedex failing to deliver £300 of fresh fish from london. In the first case the driver "attempted delivery" and when I challenged it, they admitted the job had been subcontracted to an outside firm, that the driver had not found the address and drove away 2 hours back to the depot without even calling me (despite the box being clearly labelled as fresh fish).

Very slow package. Needed to move 284 mi. Took over three days. The package was less than three lbs. It was expensive for sub quality performance! The last package they delivered was left at wrong address. Customer no service did not help! They just shrugged it off as their way of doing business. File a claim then wait forever to resolve.

First they lost my package, after talking to them and they not being able to locate my package they decided to close the investigation and just made up a delivery date; signed by covid 19; it sounds like a joke but is exactly what happened; find a way to get responsible drivers and take accountability if you lose a package.

Unreliable and will NEVER use for courier service....never update their tracking so you never know where your package is most of the time!!! Made an order May 1st, package shipped out May 5th. FEDEX lost the label on package, twice prior to this the delivery dates had got changed twice. They got the label replaced and have since given 3 different delivery dates each time delaying the dates. When one pays shipping, should this not be in a timely manner???? It is now going on 3 weeks for a package from the states to Canada....this is totally unacceptable IMO. UPDATE: So here we are May 27th still no package!!! And now they are trying to figure out where the package is!! Great service NOT!!!!

I ordered a new iPhone 11 on a Wednesday. It should have arrived in 2 business days. On the Apple website it showed that is was delivered to FedEx and that a shipping label was created. It was shipping from a location only less than 2 hours from me by car. Never got the package. Nor any shipping info from fedex. No tracking info. After 5 days I contacted fedex, no information at all on their end so I called apple, they told me they would open an investigation. 2 days after the investigation I called fedex and a very rude employee told me they don't know where my package is. 2 days later fedex "found my package" still sitting in the original facility, less than 2 hours away from me, that was now 7 days after the order was placed.

I ordered an extremely important product on 5/11/2020 and the place I ordered it from only uses FedEx for shipping. I have been waiting 3 weeks for the packages to arrive. I contacted FedEx to find out when my package would get to me and they said it was still on a trailer in their Oak Park Michigan location and it would be at least 3 more weeks before it will be processed. My packages are less than 10 miles away, SERIOUSLY!! This is hurting my business and they can't get their act together!! I get packages overnight from UPS all the time, YES, even with the COVID Situation!! Ugh, so frustrating!!

Three times since January of this year, a FedEx driver has driven off the edge of my driveway, damaging different parts of my lawn. I got a delivery this Sunday (5/24) at 3:55PM. I am lucky I was standing there to see what was happening. The driver attempted to back into my driveway but backing up a vehicle is clearly not this person's strong point. The right rear tire of the van was on my freshly seeded area; if I hadn't stopped him, he would have become stuck and hit the gas more and spun out since he was in a soft patch going uphill. No common sense and even less respect.

Our local FedEx driver has adopted the policy of tossing my packages over my front fence. Once in March, then again in May 2020, I have had to retrieve two different new computers from my front lawn, some 70' from my front porch. I have sat in my office and seen him do this. By the time I get out there he is gone. There are no closed gates. There is no dog. He is just lazy. I cannot control who my suppliers chose to ship by. But I wish they would use someone else. ...J.D.

All I'm gonna say is that on numerous occasions I have had items completely bypass my location and been sent on a tour of the East Coast.. and just recently I've been informed a package was to be delivered 2 days in a row and nothing.... It's a important item and waited all day on the second notified delivery day so it wouldnt sit outside... Both days it went from the truck back to the facility. Now its a 3 day weekend... and I dont want to change delivery details now seeing as they cant get the normal delivery right... I dont know if its outside contractors or FedEx themselves that keep screwing up my parcels, but regardless it's FedEx

My Walmart order which came from Newnan Ga has been sitting at this FedEx location in Ellenwood Ga unchanged for for about a Week now. I'm in Jonesboro Ga. And today it is still saying DELAYED. Maybe this location should be closed until it can be manned properly. Very POOR to NO Service and more No Service than POOR service. Makes me skeptical about ordering Anything because it may come through FedEx in Ellenwood Ga. Unfortunately I can't give less than 1 star.???

FEDEX is a repeat offender of falsifying delivery attempts and never reading delivery instructions. I just found out today that FEDEX uses contractors who just don't care to provide an acceptable level of service. Their customer service representatives aren't very helpful either; I would avoid using them if you're needing anything urgent or expect packages to be delivered or received on time.

I was suppose to get a delivery today Friday May 22nd. Instead my package is still sitting in PA. Why I called and did not receive a call back as promised. Why give a definite date while the package sits. I'm very disappointed and will never depend on this company again....

It’s hard for us to understand the callus and indifference of the driver especially when we have a sign posted at the front of our driveway that makes a request to PLEASE DRIVE SLOWLY. The sign reads as follows: Old Dog, Young Dog, Several Stupid Dogs, PLEASE DRIVE SLOWLY.

FedEx is a joke, they lost my package after 700 mile pick up, so they say, more like stolen at their facility, when I called to inquire the automated system said someone would call me back, never happened, called again. Was able to talk with customer service who said shows lost and claimed filed from me, someone would call, never happened, called back, got Andrea in claims who said she could not give me any info because I was the recipient not the shipper even though I had filed the claim and said I was not allowed to talk with a supervisor either. I will refuse FedEx shipping from here on out.

First off, let's be honest. We all have some poor experiences with shipping services. I understand stuff does happen, but when the same service has multiple issues within a month's time, one must question their reliability. First off, I had a package to be delivered to my address (we'll say 715). However, it was dropped off at my neighbor's house who is 695. When I went to retrieve my package, I confirmed the address was clearly labeled (printed by FedEx) and the house had very obvious numbers posted on the front porch and mailbox. And no, there were no other packages delivered to this house where mine might have gotten mixed up.

I ordered my mattress from Wayfair on May 1st, says it was shipped out May 13th, then says May 14th. Unreadable label.. 2 days pass it says "In transit, On FedEx truck, out for delivery May 16th to be delivered by 8pm". Well on the 16th of May I receive an email from Wayfair saying it couldn't be delivered and that my address needed to be updated. So I check my account and it's the correct address. So I contact FedEx and they tell me that the company (Wayfair) did put my apt # on the label but that they have since company updated it. "It should be delivered Sunday (17th) or Monday(18th)."

This is the 2nd Time Delivery Issues! FedEx does not update addresses given by merchandise vendor. This is the 2nd time from this merchandise company (Wayfair) that FedEx has NOT updated their computers with the correct address. WAYFAIR'S address is correct, but apparently FEDEX is LAZY in not validating the address and just uses what's in THEIR computer instead of checking that the addresses MATCH! I moved over a month ago, right across the "street" FROM **. Wayfair has the correct address but FedEx FAILED a 2nd time and got it WRONG! All the other carriers (UPS, Amazon, Society6, Zazzlle, etc., ) have no problem delivering to me. What is FEDEX'S PROBLEM!

Fed Ex once again delivered my package to the wrong address. This happens all of the time. I myself have delivered Fed Ex packages that have been delivered here by mistake. One of my neighbors delivered my package. Fed Ex tracking showed that my package had been delivered and it had, but to the wrong location. Fed Ex employees obviously cannot read. The house numbers are clearly labeled. The sad thing is that Fed Ex has no mechanism to identify and correct their problem. I called to report the problem but they deny that there is a problem and revel in the ignorance that they do their job acceptably. Any other delivery service will be superior to the "service" provided by Fed Ex.

Fed Ex frequently sends packages to wrong city, San Jose Del Cabo instead of Cabo San Lucas. Unable to find our house or call. Delivery of documents vary from 10 to 30 days. FedEx office is located somewhere other than the location on google maps. No one speaks English in the Fed Ex office in San Jose. If you absolutely need something use any delivery service but Fed Ex.

I paid for 2 day shipping, 20+ dollars, the driver pulled in so quick the truck nose dived when he stopped. He then jumped out, pulled on the store door, hopped back in and almost peeled out. I have the whole thing on camera and from the moment he turned from the street to door and back, 7 SECONDS!!! There is a neon yellow poster board right next to the front door that says, "Deliveries please knock." Regardless I saw him pull in and didn't even have time to get up, quickly I might add, and get to the door 27' away. Use UPS. They won't let me do no stars!!! P.S. If you try to write a real review on their site it blocks you. Wonder why.

Ordered a commercial hot dog roller grill from Walmart.com and it was marked for 2 day shipping, FedEx delivery then sends me a notification on their app that the Delivery driver placed my order on the front porch next to the front door at 12:36 Thursday May 7th. Problem is, that both my wife and I we're here all day long and sitting directly in front of the front door as I was installing a glass front screen door and nothing was delivered here. To make this even better, I also have security cameras on both sides of my front porch and neither one of those cameras recorded a FedEx delivery guy either. I call and ask what's going on, I get their customer service lady who states that it was in fact delivered to check my bushes, which I don't have any at all as I live in a small town.

I ordered from a company that, unfortunately, uses FedEx. I paid for the two day delivery. Of course that didn’t happen. It’s now been five days. This company can never, and I mean never, get a time sensitive package delivered on time. I don’t understand how UPS can deliver on time, and fed ex can’t. I will call Blick tomorrow, the company I ordered from. I’m sure they’ll be happy to hear fed ex has lost another sale for them. The complaints on Blick’s web site, 85% are about fed ex delivery. You would think Blick would get smart and get rid of Fed ex. Never again will I order from a company that uses Fed ex. There’s no use trying to find the package. The delivery date changes all the time. Now, it’s been updated to “no status”....can’t say I’m surprised.

On Sunday, 3 May 2020, I received a telephone call from FedEx (in Fayetteville, North Carolina) informing me that I needed to be at home the next day because they were delivering a package that needed to be signed for. It wasn’t delivered the next day. Over the next three days I stayed and waited at home, I called FedEx many times, was on hold for hours, and the package was finally delivered on the evening of Wednesday, 6 May 2020 – and they never even asked me to sign for it. Just trying to get ahold of another person at FedEx is made almost impossible. I finally spoke with a supervisor “Dionisio” (wouldn’t give his last name or employee #) who was from Texas. I couldn’t for the life of me figure out what he thought he could do from Texas when the supervisors here in North Carolina couldn’t figure it out.

FedEx delivers for Sam's Club. Twice the driver had drove through my yard damaging my driveway and my yard. Asked driver first time to be more careful. Filed a claim second time. Fedex says driver said he didn't do any damage and they won't pay the amount to fix my property. Interestingly enough; the driver is no longer on my route.

I contacted the executives at FedEx; their contact information can be found here: **. FedEx did not deliver my package as purported. The video cameras have been reviewed by the management company at my building (see attached email). No FedEx delivery was made at the time stated by the FedEx driver. Evidently the driver lacks integrity. I have filed an online FedEx complaint; and intend to file a police report against this driver and FedEx as his employer.

My son saved up his money after working his butt off to buy a new computer desk. Ordered 5/2/20. Shipped 5/3/20. Original delivery date 5/8/20. The 8th came & went with no updates. The website said it was at a hub an hour away so my hopes weren’t completely lost yet. Days later it was still at the hub. Call FedEx 100 x’s, sit on hold for 45 min only to routinely be hung up on. Finally speak with someone & they open an “investigation.” Someone would “call me.” Yeah. No one did.

Used Fedex numerous times in the past. Have not had a problem with damaged items until now, and it was on a $1900 item. It was obviously mishandled. So I Filed claim online. No response, so contact fedex customer service. Told claim held up because of information on claim, like business name was not same as name of person filing (but I had no business name). Which made no sense to me. Informed me I needed to speak with a different department. Gave me number. Contact other department 4 different occasions. Left messages no return calls. Life got in way few weeks went by. Tried to find status update online, every time (8 different times) I attempt to enter my claim number number, the fedex site state there is no data. Tried to use the virtual assistant, which was a waste of time. Provide no helpful info.

This is not the first time I've had issues with FedEx. I personally wouldn't use them to ship my own things. I try not to order from companies that use them for shipping. It's ridiculous how long it takes them to get your stuff to you. I ordered may 1st, it's now the 11th and now they say it'll be another week! Last time I used them, I got my package damaged. Crazy!

Ordered dog food from Chewy on 4/19. They shipped it quickly, as usual. Unfortunately FEDEX dropped the ball, or my food, several times. It arrived in Buffalo on 4/26. It was out for delivery to me on 4/26, 4/27, 4/28, 4/29, shall I continue? I have purchased two bags of food while waiting. I get COVID is part of this but I received two other packages, from the same order, in a REASONABLE amount of time, COVID TIME extension. But this package was IN BUFFALO for 15 days and arrived at my door SOAKING WET and beaten up.

Updated on 05/12/2020: After a week of expecting a package I continue to see it has not moved from the distribution center in Kernersville NC. I am sick of hearing covid 19 delays from a company that relies solely on moving packages with a truck and plane. Fedex has earned the worst reputation for service that you can imagine. It is hard to reach an american speaking person and then they have no answers. This company sucks and I mean really sucks. I will do everything in my power to keep any of my business associates from shipping with this carrier.

Fedex SOMETIMES delivers packages. On one occasion the driver actually read the delivery instructions and used the gate code to get through the gate, OTHERWISE they can't get a package to me without losing it or destroying it. One package "a bunk bed" was dumped in a drainage ditch in the rain and box split open. Luckily I got it soon enough that not much water damage was done. Right now we are waiting for a replacement piece of furniture. It needed to be replaced because Fedex driver dumped it over the fence (instead of reading delivery instructions) and destroyed it.

I ordered a tv from Walmart delivery through Fedex. I have been waiting since may 2. Each day I get a email of delay to the next day but my tv has been in the same location for 4 days now. It’s delayed until May 11th. I blame Walmart but I moreso blame fedex, the location is 27 minutes from me. Why is delivery always a issue with them and your boxes are always ruined! I hate fedex. I will be issuing a refund from Walmart as well. They need to stop using them, it’s ridiculous at this point how they handle one's delivery.

I have had the most difficult time getting a package from FedEx. 3 days in a row they keep claiming that no one is at my store, which my entire staff is. Your service is **. I will never use FedEx ever again.

For the second time this week, on two different shipments, FedEx has straight out lied and said that delivery was attempted. I don't understand why any company would ship via FedEx with this type of nonsense. This IS not FedEx ground either, it's regular FedEx. Package 1. Scheduled delivery 5/5. At 8:30pm they claim a delivery attempt was made but customer was not available. A flat out lie. I have video surveillance which is recorded 24 hours a day on my property.

Whenever I buy anything online, I can only hope that the company I'm buying from does not use FedEx. If they do, I have to throw up my hands and accept the fact that I won't be able to count on a reliable delivery time. Again and again, I track a package. Again and again I see an expected delivery date. Again and again I see that date arbitrarily changed when Fedex decides it doesn't want to deliver it when it originally said it would. I really have to think hard to bring to mind a less reliable company. I'm am flabbergasted that they are still in business. I'm glad Amazon kicked them to the curb.

If I could give zero stars I would!!! I just started a business and let the FedEx driver know that and he looked at me and said "I hate you". Now I have been waiting for a package to be delivered for the last 5 days. I have been on the phone with FedEx for the last 5 days and they can't tell me when I will get my package.

I have the worst of experiences with this people from FedEx. Every time I order something online and it's FedEx doing the delivery I'm positive that I won't get my package or it will get "lost" or it will be delivered to the wrong address or it will come broken or damaged. This is not acceptable at all!! I'm sick and tired of this company. Someone should be accountable for the monstrosity they doing with people's packages. A good example for today was my package was not delivered and has been rescheduled 2 times and still didn't received my package.