FedEx Reviews

A very large 60 lb package arrived in error on my porch. It appears to have been originally labeled to my maiden name, Market Street, San Francisco, CA. It then appears to be relabeled again with my Maiden name to my address in Southern CA. It is not mine, I never ordered it and I haven't used that name in 30 years! 2 phone calls and 1 email later to FedEx to retrieve the package, assurances that "it will be picked up by 2 pm" etc all to no avail. This package has now sat through the rain for 1.5 weeks.

I bought an auto part from a junkyard to be shipped to my mechanic to get my truck fixed. The junkyard used FedEx to ship said part. While tracking the part I saw that it was on a truck scheduled for delivery. So I contacted my mechanic and let him know that the part was on its way. Checked a few hours later and tracking said delivery exception. I called FedEx customer service to find out what was going on. The service rep looked into it and said that someone would call me around 5:30 pm to explain what was going on. Waited till around 6:00 to call back. Got a different service rep who put me on hold for 7 minutes then the line went dead.

This problem has not been resolved by FedEx over the last year. My mail and packages go to the nearest post office since we live in a very rural area without home mail delivery. Packages delivered by USPS or UPS seem to make it to us. But, when we buy something which is sent FedEx Express, we don't get the item. The package gets returned to the sender because the FedEx driver cannot get to the post office before the post office closes. The driver just keeps arriving after the post office closes and leaves a message that the "business was closed or customer not available". One definition of stupidity is doing the same thing over and over and expecting different results. FedEx Express out of Las Cruces fits that definition.

I ordered live fish and they were being overnighted to me. Unfortunately they used FedEx. The worst company in my opinion to handle anything that is labeled alive. Instead of making a box clearly labeled live fish first on their delivery schedule they made it one of the very last. And if that wasn’t bad enough the incompetent delivery person delivered my box of live fish to the wrong address and left in on the front porch were it sat all night long in the freezing cold temperatures of New York. This company does not care about the way they transport live fish. In my opinion PETA SHOULD PROTEST THEM.

FedEx tracking said my package 6x6x6 was to be delivered by the end of the day Saturday. That evening, the tracking was changed to no schedule date available. Today, February 27 it says the same. There are no updates since February 21. It is a FedEx smart service and the last leg is done by USPS. Their tracking says "waiting for package" which it has said since February 6. I am in Charlottesville VA and it looks like the package is in Pennsylvania or New Jersey. Why???

This has to be the slowest shipper ever... Seriously, 2 weeks to get a package? With anyone else it'd be 3 days max... I think that they walk my package across the U.S. They seriously need to step up their game.

FedEx is pathetic. Their delivering service blows. They never show up on the right day. They are always late. Some dumb excuse to not deliver on the day that is stated. If I could give 0 stars I would.

Updated on 02/27/2019: My continued saga about FedEx. Today is 2/27/2019. Delivery was to be made between 10 am and 1:30 pm, called them at approx. 1:00 pm. No delivery. Said the driver was already here and no one knocked on my door since I have been home all day, FedEx now sent me an email that tomorrow it would be delivered again between 10 am and 1:30 pm and it would be shipped back the vendor. Makes no sense, they wanted me to pick it up at the local FedEx but the box weighs 39 pounds and having problems with both arms I can only lift 5 pounds and have no one to help me. So I spoke with the vendor and once they receive the package that is being sent back they will kindly replace the items to me at no additional cost, by the way they require an adult signature and I have waited and waited, called FedEx again and they are all very apologetic but no one can help. What a racket!!!

2 weeks in a row FedEx has delivered worst experience ever. I ordered a workbench and it came. FedEx they dumped the heavy box without using a dolly onto my wet slushy driveway although I have a covered porch and my husband was home. Needless to say the box dissolved in the water. It was also torn from the driver struggling to get box off truck. I understand they have dollies but do not know how to use them. My workbench was heavily damaged. I did not have a box to ship damaged desk back in.

FedEx rescheduled a delivery for yesterday Mon Feb 25th, I had my father come to my house and wait all day until I could get there after work. Again I was home all evening starting at 5 pm, and I received an update after 8 pm that the driver was unable to deliver. I never got a knock on the door nor did the doorbell ring. I check my door no tag was placed on it. I called their customer service and got no where, I yet again verified my address. I receive packages all the time from Amazon and UPS. I do not understand why I haven't been able to receive this shipment. FedEx is claiming they will make their 3rd attempt this evening between 5-8 pm, and I'm extremely doubtful I will be getting a knock on my door, or receiving my shipment. I even drove around my neighbor's houses looking for a FedEx tag on their doors, and no such luck.

Ordered 4 tires and FedEx lost one of the tires in Chicago. Manufacturer sent out a replacement and FedEx lost that one as well (I don't think it is coincidence). Nobody can give me a good answer as to why. This is the 4th time FedEx has been used to ship tires to me from this manufacturer and so far 75% of the time they have either not arrived on time or have been lost. Why do people keep using FedEx when they can't get anything to the customers on time?

If this is not the 3rd time, this is the 4th time I have had to use FedEx and they have not delivered as promised. I really wish that companies would offer various shipping options even if it's just USPS. The last time I ordered something online and delivery was through FedEx my package went out for delivery that morning and somehow ended up back at the hub and delivery was rescheduled for the next day. They didn't even take into consideration the wait and brought my package late the next evening. Moving forward...today I had a delivery scheduled to arrive before the end of the day and here I sit without the package that I need. I would strongly advise using another carrier as FedEx has proven to be unreliable. Over 13,000 complaints.

Two times I shipped with FedEx is a nightmare. Both times my parcels were held somewhere which I don’t know. They finally delivered one of the package after a month. None of their staff can help. They seem lost. I’ll give a zero if I can.

I sent a very expensive package to Columbus, OHIO. The package was insured for 3000 dollars. The receiver of the package paid for shipping and sent me the label. When I realized that the payment I received for the item was sent back for insufficient funds it was too late cause I had already sent the package. I called FedEx and explained the situation and that I had insured the item. Now FedEx does not want to accept responsibility. They delivered a package to an address that does not exist. Their responsibility is to send the package back to the sender and they failed to do so. Also, I called the real property auditor office in Columbus Ohio. They confirmed that that address does not exist. How is it possible that FedEx delivered a package to an address that does not exist?

The original FEDEX box arrived just like if someone have play frisbee with it and kicked it with his foot. After, the claim center just laugh and say me that I have not write the total amount for transportation in the so small case, nobody at the desk have informed me about that case and its importance (just like an assurance). I will not recommend anyone to use FEDEX anymore, just go with another company...

I ordered a package and it was late. Tracking was supposed to have been delivered Friday, Feb. 21, 2019 and FedEx claimed that it was delivered Saturday, Feb. 22, 2019 but found it thrown in my yard today (Monday, Feb. 25, 2019). Also, ordered a package Saturday, February 16, 2019 and the package was supposed to be delivered February 20, 2019 and didn’t get it till today (February 25, 2019). A month and half ago ordered a package and it was delivered BUT the package was thrown in the yard and couldn’t find it till the next day. I am NOT very happy with FedEx. I do NOT recommend them at all.

Worst service ever, I will never prefer/recommend FedEx to anyone. My package was shipped from India on time and it got lost in the USA. There was a delay of 10 days. I called Customer care many times but no tracking details were provided to me. The package was around 26 kg full of food and Stuff which was decontaminated. Dropped mails couple of times but no reply from customer support. Waste spending money on express delivery.

Amazon has begun to ship through FedEx home delivery to our house. We live beside a creek, and have a long, gravel driveway that goes up a hill to our house. The driver for our route has now failed to deliver our packages on 3 or 4 occasions due to rain. We know this because we have filed multiple complaints, and after talking to the station manager, she informed us that the driver chose not to attempt driving up the driveway because it’s “too dangerous.” I’m sorry, but we live here and it’s not dangerous at all, so that is simply bogus. UPS and USPS deliver every time regardless of rain.

Shipped package to Memphis, took 3 days to get there. After 3 days still not delivered to company. When I called they say they are backed up due to the weather. Why does it take 6 days to deliver a package when it's been in Memphis for 3. LAMO!!!

I have had 2 packages that I had paid 2 day shipping for and they never got to my residence on time. When I asked to find out when it would be delivered they promised me before 12 pm. Then by the end of the day then, "Oh no sorry. Now it's Monday." They couldn't give me a refund of the extra money that I had paid and when talking to a manager he was very incompetent and couldn't help me. If I didn't have to I would never use FedEx.

FedEx customer service is very rude and Customer service loves to put you on hold for over 20 mins each time and I just hung up after that long 2 days in a row to follow up on my package; The package arrived at Depot in my City on Monday and it finally said being delivered Thursday AM. PM came and no Package. My Customer has been waiting 2 weeks for this part for his car. Called in Thurs PM and was told is at Depot for Re-inspection. Say WHAT!!! For what reason... Agent had no answer to that. Said will ship out next day. Checked tracking again said on Truck for Delivery. AM no deliver. PM no Delivery.

My company have tried to use FedEx for couple months and had to change due to their poor services. They almost lost our packages once per month. There was a package (value 210 USD) which we send with "Direct Signature Required" (I still have the shipment detail records in my computer as proof). However, they deliberately changed the shipment to "No signature required" and left the package at the front door. Later, the receiver contacted us and said there was no package anywhere. I could not believe this! This is seriously not only irresponsible but also dishonest. Every time we called them, we were just told "they will call us back", but "the call" was never ever made. Extremely disappointed with FedEx.

FedEx is careless and they don't care about the customers. I ordered exclusive pieces of jewelry for an event and they can't be replaced. They are no longer being made, FedEx said they left them at my door and they are not there. Why leave packages outside someone home, when it's in the news every day about people stealing packages. It seems they want to feed these crooks. So frustrated.

Attention shippers. Please do not use this company. This company deserves ZERO stars. The last 2 packages I have had delivered were absolute nightmares. The first package was either not delivered (on 2 different occasions) or it was stolen from our front porch almost immediately as we were home during each delivery. Neither time was there a knock on the door or a ring of the doorbell. Thankfully the shipper agreed to try a third time, this time with a signature required drop. Today's delivery was left on the uncovered rear porch with a 4 -6 inch hole in the front side while it was pouring down rain. I did not even open the package, just called the shipper who sent me a return address label and then had to take the time out of my day to drop at a FedEx shipping location. I beg any and all shippers to not use this company.

In New Jersey, February 21st, was a sunny 50 degree day. Starting at 9 am, I tracked my package to go thirty one miles from the FedEx sorting facility to its destination. What an adventure! Problem 1 - FedEx states: Tennessee inclement weather will delay my package... What? The packages in NJ and is in en route to my destination. Problem 2 - FedEx states: Can not deliver due to muddy roads... Say what?!?!? Again. I am in New Jersey. Not Tennessee. Problem 3 - 7 pm FedEx states: Truck broke down. Yeah, can you say, lazy driver!

I manage a business and order items shipped to us daily. We have a small snowstorm. Lasted maybe 3 days. And 2 weeks later, FedEx STILL hasn’t delivered 4 packages, that have been pending delivery a mere 15 minutes away! When we asked the FedEx driver about it, he laughs and says, "I guess you’ll have to go pick them up, IF the office staff can even find them!” You would think if they are thousands of packages behind that they could double up on their staffing for 1 week, and get the problem solved and get back on track. But apparently they do not care about their reputation and quite frankly if FedEx is the only shipping option for an item, I refuse to purchase it! Bad on you FedEx! Very disappointed in you!

FedEx customer service is very rude. Customer service loves to hang the phone up on you when you're complaining about your package. The people who work there needs to be fired and FedEx needs to hire people who know how to work with consumers rather than having some rude ** that just loves to hang up on you because of your getting mad about your package not arriving when it suppose to arrive. I will never do business with this company again. NEVERRRR!!!

Worst delivery company ever. I couldn't get my package when I was supposed to get and I really need the package asap but this stupid delivery company mess up my plan and my entire day. I called numerous times but they just keep saying ** and I actually pay. Am not going to use FedEx ever again. They suck. I don't even want to rate it 1 star but I guess I have to before I could proceed.

I happened to be home when I heard the driver pull up so I looked out to watch him carry my large package and set it in front of the garage door. The front door was 5 steps away. Had I not seen him, when I opened the garage, the package would have fallen on my car. How lazy and dumb can you be? Will not use FedEx at all cost. Their ground carriers have always been unprofessional even in the way they dress. Very Disgusted!

I decided to write this review after my 3 awful experience with this company. My main concern is the lack of importance they have on a person’s time. My first experience was of not getting my package because it needed a signature, which I understood so I called and asked for it to be saved at a location for me to pick up. It was not saved, however, it was attempted to be delivered again. I called and they said it could not be held and they were sorry they didn’t tell me. So then I asked when I should be at home. They said between any time from 8am-8pm but based on the last attempt “probably” 930-1130.

TRIED TO LEAVE A ZERO STAR REVIEW - WORST DELIVERY COMPANY EVER - Product dropped right in front of wife - driver convinced her to sign for it and make claim. Make the claim for the damaged product, send photos, etc...and denied... Refuse any shipments you get from this GARBAGE Company and have sender use a different service. GARBAGE, literally a GARBAGE company to deal with. You'll just get parcel completely destroyed, your claim will be denied... SCAM - BE AWARE. I will never use this company or support it any way or form in the future - please heed this warning!!!

The worse delivery service EVER!!! Customer service lies about where my package is and then locates it and tells me they are allowed to deliver to a nearby business if the driver chooses to or is running late on his route. WTF is wrong with this company?!? Terrible service and customer service. It took a whole week for a package to be delivered one town over!!! NEVER AGAIN!!!

FEDEX seriously sucks!!! Ordered an item which was supposed to be delivered by Feb 15th. On the 15th checked the tracking and it now updated to the 18th. Even though it was already at a facility 30 min away from our home on the 15th. Checked tracking on the 18th, said on its way from the facility. Did NOT get delivered on the 18th. Called today on the 19th, and the rep said, "It's due to bad weather and should be there tomorrow on the 20th." At this time there was no bad weather so not clear why that's their excuse. We live in Washington state and it rains here all the time. Ugh!!! Anyways this is the 2nd time that a package was delayed by FEDEX! This never happens with UPS! UPS actually delivers as promised. FEDEX needs to step up in the game!!

I’m never the one to complain but this company has been getting on my last nerves. So I ordered an Apple Watch series 3 on Friday and just had to verify some things with AT&T which was fine for the squared away. Finally left the warehouse and days gone by I kept an eye of the tracking. Was getting closer but today 30 mins before it was suppose to arrive it was pending saying that the address wasn’t an existing one yet just had one drop off a package an hour ago. They finally called me back after I talked to customer support. They asked where I was. Told them thought I was going to receive it before 530 then I take a look at the app. Guess what? It’s back at the facility and they told me that it won’t be back out till tomorrow. Seriously couldn’t just go back out try one more time. By far the worst company ever. I don’t know why most companies use them when they keep pulling the same crap and never learn from it.

I ordered something from a department store. I looked at the tracking number and it stated the package was delivered. I called the store to verify my address, to see what might have happened. The store did state they didn't include the apartment or unit number on the shipping label. I called Fedex to see what happened. Someone from the tracking department encouraged me to contact the department store where the item had been shipped. I stated the address was incomplete, as there was no apartment number or unit number. I asked how was the package delivered if there wasn't any apartment number or unit number. I got no explanation but to be told they weren't familiar with the department store's policy on delivering items.

I ordered an item and never received it. The driver left the tag on the wrong door. When I contacted CS I was told someone would be in touch with me by 5:30. Never heard from anyone. When I next checked the tracking the following day it said I refused the package and it was being returned to shipper. I never got a chance to refuse it! Also on the same tracking page it said the next attempt would be tomorrow. I called CS to find out what was going on and was told the package was going back to the shipper. Also that someone would be in touch with me by 5:30, guess what happened? I have never had this problem with UPS or USPS. From now on if I order something and the only way they will ship it is FedEx I won't place the order and instead buy it from someone who can ship it to me via UPS or USPS. FedEx is the worst!!!

Sucks off course. I lost my phone. Driver never deliver my package when he see the label return to Apple. Before Apple was working with USPS no problems. Now send your phones never come back. Contact with them and I have tracking number and car plate number and time and location and say, "We cannot contact with driver." This sucks company. Careful guys.

On February 1st FedEx made possession of a package in Erlanger, KY, containing a coffee table I had purchased on Amazon. It is my understanding that the package arrived in Tacoma, WA (where I live) on Wednesday, February 6th and it was out for delivery on Thursday, February the 7th. On Thursday evening the package was marked as delivered but it was nowhere to be found and after the seller and I contacted FedEx we were told that the driver had attempted to deliver my package around 5 pm but there was no one and he felt unsure about leaving my package outside.

I schedule a pick up package. I was home from 8 AM to eight at night. Never showed up. I got another day for pick up package. Waited home from 8 AM to eight at night. Never showed up. The third time I schedule a pickup package finally showed up at the last minute. I hate FedEx. I will never do business with them again‼️!

When I purchased items online that are delivered by Fed Ex they almost always send email with an incorrect delivery date. For example, I received an email Wednesday informing me that an item I ordered would arrive on Feb. 15. I had planned on going to my vacation home on Thursday evening, Feb. 14th. Since the package was supposed to arrive on Friday, Feb. 15th I cancelled the trip and wait all day Friday for the package to arrive.

I have had multiple packages lost by FedEx in the last 3 weeks. I live in a new neighborhood and the street does not show up on gps yet. I do understand the challenge this presents, but we have had items delivered by FedEx before as have our neighbors. Also when Amazon delivers they actually call if they need help finding the house, this concept is foreign to FedEx.

We ordered wedding rings from Turkey and chose FedEx’s fastest delivery service: FedEx International Priority. The guaranteed delivery day was on Wednesday before 10:30AM. On Wednesday they changed their guaranteed delivery day to Thursday before 10:30AM. On Thursday they changed it to Friday before 10:30AM. It’s Friday almost noon and no rings still. Our Wedding was on Thursday, we had to use cheap plastic rings. If you want a guaranteed delivery for something important, DO NOT USE FEDEX.

I was expecting a delivery. FedEx promised delivery on a specific date, and when I called to make sure (since their system hadn't updated in a while) they assured me that it would deliver on the promised day. After their usual delivery time had passed, I called again to check and again they promised it would arrive. Later in the day, I called again and they assured me again it would arrive so I asked them to verify. At that point, they admitted they had lost track of it. They got my number and promised to call me back. They didn't call me back. Instead, they just updated their system to show the package would arrive the next day. This was a problem since I'd taken the day off work to sign for this package after FedEx assured me it would arrive.

We were shipped a package, asked to have it left at the door, the shipper required a signature. We work, like most people during the day, called and asked them to hold it at the store, they said only until 5 pm. We asked them to deliver the package after 5:30. They stated they would. They then again send an update saying they tried to deliver it at 3 pm and it would be taken to a farther facility from our house and held there. So the incompetent employees can't do what they said they would do, now the package is going to be sent back to the shipper. FEDEX SUCKS!!!

3 weeks ago my package was delivered to the wrong address. I had to go outside to see where it might be and found it on an opposite street. I called the company that I order from to relay to FedEx my address with name on mailbox etc. Today, my package delivered a day late (no biggie except I had to call to see what was going on, nothing told from FedEx), was dropped off at my doorstep... I saw the truck drive away, but there was no knock on my door! I was sitting by it in the living room. LOL.

This is the worst delivery company hands down. The drivers lie about coming to your house. The drivers do not leave door tags (because they never come by your house). The customer service is so bad they are up there with trying to deal with any government agency. I don't understand how they stay in business. I have numerous packages delivered by UPS and USPS every week with no issues. I never choose to use FedEx as my shipper but I can't control that other companies choose FedEx to ship to me. It's a nightmare whenever I see that a package is being delivered to me by FedEx! There's guaranteed to be a problem.

FedEx takes over a week to deliver a package only one hour away. eBay guarantees delivery Friday, FedEx claims next week Tuesday?! And tracking continually changes to 'Scheduled delivery: Pending.' WTH?

Waiting for a package starting 2/11/19, keep changing date till 2/13/19. Then tell me the address is wrong, but USPS and UPS never have issue to find my address. Call 2/13/19 update instruction. 2/14/19 driver didn't even show up to leave a door tag, just say no one available. Have to call and 2 customer service person make it sounds like it's my fault didn't catch the driver, and I should wait outside the door in the winter and begging their driver to come. Finally, asked them to hold package and I will go and pick it up. Just tired to wait for the driver to come, I will pick up myself. It's a very difficult company to do business with.

We are a business and the driver just leaves the merchandise out in any weather and when we are closed even for days. UPS does not delivery when we are not here, it is unacceptable. We now even ask all the business that ship to us to ship other ways or that it requires a signature, hope this works. Don't deal with FedEx.

I literally live 5 minutes from the local FedEx where my package was being tracked, I ordered a cell phone Friday 2/9/19. Shipped same day by cell phone provider 980 miles away. Received by FedEx Monday 2/11/19. At 8am package scanned. Tuesday, Wednesday package never comes but says delivery attempt unsuccessful (I was home all day). They took the package that required no signature BACK! So it is now Thursday at 9:15am and We still do not have an item we paid for because FedEx wants to hold it in their package limbo for yet another day. The company who literally can't deliver 1 package 5 miles away in a 4 day time span!!! Go FedEx!!!

They were the courier working with Parcel Monkey. Had taken a day off work and stayed home whole day. Driver did not show on agreed day. When parcel finally delivered, parcel was unrecognisable, heavily damaged with missing items. No care taken for parcel. Horrible and lengthy experience with customer service to resolve issue and make claim. Will never make the same mistake in using their services.

No customer service at Fedex. If you try to call in a complaint the operator does everything from putting you on hold to hanging up and never addresses the complaint. This goes on and on. CS rep after CS rep like they are hoping you give up so they don't have to deal with the problem.

I have a camera in my front door. Several days ago I placed an order with Amazon, and today FedEx delivered my package. I checked my camera, and I saw the FedEx employee lifting up the box from her shoulder and throwing it on the ground vigorously. I hope that nothing is broken. FedEx ought to train its employees properly, and should not have big or heavy packages delivered by employee without physical strength.

I didn't choose this delivery service, but shop choose it. But this is nightmare. I live in apartments and they can't manage to come to my door somehow. There is person sitting at home two days in a row just to accept the package, but there was no attempt to deliver package, even if status in the website says that it will be delivered at certain time. Status says, that there was a door tag left. But there is no door tag. I don't what to do. It's already two days with same scenario. The only thing I can suggest is to avoid this service.

I buy from Amazon on an almost daily basis, I own several businesses and, well, I love shopping. Amazon uses UPS and I’ve NEVER had any issues with delivery. UPS goes above and beyond every time. FedEx on the other hand... I order my dog food through Chewy.com (one of my dogs has a VERY sensitive stomach/stomach issues and can only handle one type of food, which I can only get online) well, Chewy uses FedEx to ship their products. The last 3 shipments have been late by up to a full week (7 days). 3 of those days I got text notifications it was on the truck for delivery (yet STILL did not get delivered). Each time I’ve called to complain the customer service representatives have been so rude and unaccountable for the company's lack of professionalism.

I don’t understand how this company can be so much worse than UPS, USPS, and now Amazon's own delivery drivers. I’ve had so many bad experiences over the years with the three attempt policy, I’ve been home but wasn’t able to answer the door fast enough for one reason or another only to find the, “sorry we missed you” sticker on the door. It’s getting to the point I will cancel an order if I see something is shipping via FedEx.

I ordered express/overnight shipping on an item and was supposed to get it Thursday. They said they put it on hold at a Duane and already I told them I'm not able to do pick up since I would be out all day and wouldn't be able to pick up my package in time and ask for it to be delivered again to the original address. They agreed and told me Saturday, Saturday rolls around. I call. Still no package plus they told me they don't do re-delivery on the weekends so expect Monday, yesterday still didn't have it. Called again. They told me I'd have it Tuesday and guess what? I still don't have it! This was honestly so frustrating to deal with!

FedEx is absolutely the slowest shipping company you could ever use. My packages been in California for four days and they say it's still isn’t going to be delivered for another four days. At this time the package is only an hour drive away for me but they’re still saying it’ll be four days before they deliver it. Don’t use this company. USPS is definitely the way to go.

FedEx MOP: Leave your package in the mud in the rain down the road from your home and then report "package delivered and left by front door". You find it a month later when they do it again and you find a third package left in the mud in the rain down the road for weeks. It is upsetting to have to even leave one star!

Had an iPad delivered from Apple. Of course carriers know that packages from Apple are from AI. Supposed to be delivered February 2. Never delivered despite being 'out for delivery' but tracking status updated each day after saying 'to be delivered by end of day **'. February 7 still not delivered and status changes from 'to be delivered by end of day' to 'pending'. I contact Apple and they see the same and ship a replacement immediately. They file a claim (I know this because I couldn't file one because it had already been filed) and the minute a claim is filed the status changes to 'Delivered Feb 3 at 3:28 PM to 'front door'. Now this is just BS because I was home all day waiting for this package on the 2nd and 3rd and I have ring doorbell that would've shown anyone that came to the door.

Too bad I have to give 1 star. Absolutely the worst delivery service out there. Took over 2 weeks to get my last package and going on one week for this one. All they do is keep bringing the package from the depot to “out for delivery” and then they say it is undeliverable because of “local weather delay”. That’s their excuse for not delivering. And try getting hold of someone. I live in Canada and the two reps I spoke with live in Mexico and El Salvador, so they probably think it snows here all the time. Our government postal service Canada Post, is so much better.

I was expecting a package but it never arrived. I called the company to figure out what had happened and the woman I spoke with was very nice and professional. Once the time came to give her a review I meant to give her 5 stars but accidentally gave her two so if you see this I just wanted to thank you for your help!

If I could have given FedEx zero stars, I would have. They are a lazy, horrible service. They've delayed our package delivery twice now for "weather delays" when every other carrier has delivered and I do know that because we had a package delivered from UPS and USPS on the same day we were originally supposed to receive the package from FedEx. Their customer service is awful and even when I chatted with a "live person", they send me copy paste answers that have no relevance to what I had asked about. Never will I ever use FedEx again, if I can help it.

FedEx is the absolute worst postal service you could ever use. Sent my sister a birthday package, but is always at work when FedEx comes to deliver. They will not leave the package on her porch no matter how often we call in and no matter how many bites we leave. She cannot get a simple package because FedEx WILL NOT GIVE HER THE PACKAGE! Never use FedEx. They’re pricey, they do not care about complaint calls, and will not give my sister a stinking birthday present. Paying USPS to deliver in two days is 10x more better than FedEx despite the prices.

I paid for an Express overnight delivery Friday overnight Saturday signature required, drop in front of door or mailbox. The delivery guy just stood at the entrance. Put a sticker for pick up by 5pm. On Monday they did the same thing. Never went to the door, nor the mailbox. Another door tag at the entrance at 10 am. Come pick it up by 1 pm.

FedEx is notorious about not delivering packages in my area, they always say that nobody was home or they need a code to get through the gate. There is no gate, just a driveway, and I set outside all day waiting for an important delivery just to get a text at 3pm that it was a failed delivery, nobody was home. The package doesn’t require a signature so if nobody was home why not just leave it? Easy, he never came down my road, never came to the house.

FedEx has consistently been the worst shipping service of the top three available. I've had problems with USPS and UPS before, but for the most part they are consistent and punctual. FedEx however, is consistent only in its inconsistency. I had a package arrive 2 weeks late in January 2019 because it sat in a warehouse 2 miles from my house. Anytime I've paid for a faster delivery option it takes as long as the standard option for other services. What prompted this review is I paid for 2 day shipping on a package I ordered Thursday morning. According to FedEx tracking they had the package by Friday morning. The delivery time is now scheduled for Tuesday.

I CAN'T UNDERSTAND A SINGLE HUMAN BEING. I’m a college student, and have a decent amount of professors with strong accents. When you go from rough English... to another language while talking to your coworker next to you WITH ME ON THE PHONE. There’s an issue. 100% inappropriate. In conclusion. Got NOWHERE with my phone call. Even after talking to the manager herself.

Wish zero stars was an option. 1. It took FedEx 3 attempts to deliver a package over the course of 3 weeks because they damaged my product TWICE while in transit! The package was “successfully” delivered on the 3 attempt but on the wrong day. I paid twice to have package delivered during a specific timeframe. Need to confirm if my account was refunded. 2. I was expecting to have a very important package delivered and received delivery confirmation from FedEx. Arrived home but no package. I called FedEx but the only solution they offered was to have the driver or another dept call me back within 24 hours. I drove around the neighborhood to discover my important package was delivered to the wrong address. It’s been almost a week since I notified FedEx about my package and still no follow up call.

FedEx is shipping a package to me, scheduled to be delivered on Monday but package has been sitting in a FedEx office in Concord, NC for two days NOT MOVING. I could have received the package before the weekend if they had kept package MOVING. Hence why I prefer UPS. My packages almost always come early with UPS.

Having been a long-time customer of FedEx and my business having its own FedEx number for over 30 years, I wanted to let the consumer know that there is something wrong at the corporate level regarding the "bait-switch" tactic that they are using now to give a customer a rate quote. I recently called the 800 Fedex Rate Department and gave them the exact dimensions and weight, etc. of two identical boxes that would be traveling together and delivered to my business address. When I received the FedEx invoice, FedEx had put two different weights for the two identical boxes, and actually had charged me MORE for the box that weighed less!! Then I noticed that they had charged me around $35 MORE for the two boxes too than what I was quoted. So I called FedEx customer service billing department, and spoke with 4 different people, and was on hold for almost 1 hour.

The product on tracking said it was coming on a day I would be out. It was not supposed to come originally until a later day. Well checked and coming sooner. I was not going to be home and did not want them to leave it on step like they usually do. I paid 5.55 for them to deliver it at night. I then see that package was delayed and not coming till Friday. I told them I wanted money back 'cause I would not have paid to have it delivered later because of their messed up tracking. They refused to give my money back. I have been ripped due to their inaccurate website for tracking and they won't make good on it.

Absolutely the worst courier service ever. Do not, I repeat do not use it for delivery of any kind whatsoever. My package is 4 days late, even though for the last two the tracking status says it's on the truck in my city from their 15 mins away center. The customer service rep who I talked to 5 times now tell me a different story each time. They also have no idea where their trucks are at any given moment, which apparently are 4 days off their planned route... Within the city! Please use USPS or UPS instead.

I had order some items and they delivered it to the wrong address. Somebody is wearing the clothes I bought and FedEx is not helping so they say have a nice day. They really pissing me off. The driver should be held for his actions. On his part he should be fired. They are all dumb working there. They got people who don't speak English that's all that answer the phone. FedEx is worthless and the people who work there are worthless.

Worst possible experience with FedEx. I paid extra for an item that was going to be shipped to my house and it was not delivered to my house the correct time nor date. I spoke with customer service 3 different times and every response was different every time I talked and I couldn't get anywhere in order to get my refund. No more will I pay extra to have an item shipped to my house on time.

My walmart.com account was hacked and purchased a $417 gaming system. I was told by FedEx that ID will be needed for delivery. The person committing fraud was able to call FedEx and switch delivery 2 times even after I alerted FedEx of the fraud and requested to return package to sender. I was assured that this package will not reach this person.

I'm waiting for a package to get delivered. The status for the delivery is Pending. For the past 24 hours is in the same location that is 2 hours from me, but is in a truck. FedEx is saying that the truck cannot move because of the weather conditions. BS. I checked Google Maps for the roads yesterday and today and the traffic is green. FedEx has no problem to sell us a garbage service. I called them, and they treat me like I'm dumb, this guy had an attitude with me over the phone. They have 0 willing to help you. I will never use this garbage company.

I ordered my daughter some Ugg Boots from Journeys in the Lakewood mall. The boots were not in stock and I was informed that the shipping would be quick with no issues. I bought them on December 28th and was informed my daughter will receive them in a couple of days. I received a email that the boots shipped but they were never delivered. I called to see what happened and according to the driver he left the package on my porch January 2nd. We were home all day and nothing never came (Kids Winter Break). So Journeys put a tracer on the package and said FedEx delivered the package and denied my claim.

If I could give them no rating I would. But I had to select at least one star. I ordered some items from my printer in Minnesota on Monday. FedEx picked it up on Tuesday. It was supposed to be delivered on Wednesday but they said it was a Delay due to weather. And that it would be here Thursday. Well now here we are at 8:54 PM on Thursday night and it hasn't gotten here. So I called them. They told me that they can't guarantee that you'll even get here tomorrow. They said I could go pick it up but they can't tell me what time it would even be at the station. And if it's already arrived and is gone through sorting for delivery I wouldn't be able to pick it up anyway.

I was supposed to get a delivery on Tuesday. We had a snow event so on the tracking it showed that the shipment would be delivered by the end of the next day next day. That is understandable. So the next day I waited all day for my package to come. At the end of the day I got a message that the package was going to be delayed until the next day and it would be delivered at the end of the day. So I looked at the tracking the next day and there was a message that my package was put on a truck at 6:00 AM. At the end of that day I got a message that my package would be delivered at the end of the next day. Can you see why I am frustrated?

FedEx did not deliver on time. They sent my packages 200 m away and 3 days later they cannot answer where is my package. It's second time happened to me. The first time my package has been delivered somewhere, but not to the address provided, and had to be redelivered 2 weeks later. VERY BAD SERVICE.

I ordered checks online, paying for expedient shipping to get them here sooner. I had ordered them before with no problem. The previous delivery was on time and left out for me to get. I have a job during the day/evening and cannot wait around for a package. This time was not given a time, but some tracking system that was iffy at best. After two failed deliveries, a note telling them to leave the package for me, a failed call to customer service I have had four failed deliveries. The customer service promised that she had told them that I wanted my package to be left. Guess what? They did not. Thus giving me a third failed attempt. Nothing I did got through to these delivery men, and I finally got my fourth failed attempt.

Federal Express delivered my package one day late. I called to find out why this happened and the service representative said that he had no way of knowing when letters and packages are picked up, but he was sorry this happened.

The incompetence of FedEx's delivery service is unbelievable. Last year, I had two electronic devices delivered - a smartphone and a laptop. Both of which required signatures by default. However, no signatures were obtained and both packages were left on my doorstep. Last week, I ordered SKIN CARE PRODUCTS and did not request signature service. Yet, instead of leaving my package at my door, a door tag was left with an indication that no future attempts will be made. After ONE delivery attempt. Now, I have to wait until after 4:30 PM to go retrieve my package myself. Why? I seriously can't believe this foolishness. FedEx needs to do better, this is unacceptable customer service on several levels.

Ordered 4 tires online. 2 tires got here and the other 2 somehow got damaged by FedEx. My replacement tires were shipped and one week later they were delivered to the wrong freaking address at 8:17 at night? WTF? Someone needs to be demoted.

They just take your packet and never ship it. Should be 0 star. Totally ** company. Wonder why anyone would use them and why are they still in business. USPS, UPS has never been late and often delivered earlier. ** FedEx has never been on time ever.

I placed an order through walmart.com with 7 items recently in January 2019. 2 of the items were lost. They were coming through 3rd party vendors through Walmart. With the 1st one the FedEx courier person literally LIED and marked my package as delivered! It was not! I was home all day and watched a FedEx truck with the man sitting in his truck out my window! I thought he was bringing it, he never did. The other package I guess went M.I.A. I am very leery of FedEx now & ordering again from Walmart.com. People beware! I will stick with Amazon who usually uses UPS.

I ordered a package from Journeys that was scheduled to arrive at my house by FedEx January 15. I live 1/2 mile down a path. FedEx put my package in a clear plastic trash bag and tied it to my mailbox at the top of the path. By the time I get home from work, the bag has been ripped open and my $170 Uggs are gone. I contacted FedEx and Journeys and they both started a investigation that was supposed to take 8-10 days. Well on today February 5th I find out my claim was denied by FedEx because a signature wasn’t required, which Journeys don’t require signatures when they ship packages. I am pissed that a FedEx driver can deliver a package 1/2 mile from my house and not be held accountable.

I should get my package 3 days before according to the online tracking tool, but every day after 6PM they change the delivery time to next day, still waiting for package. Customer service is the worst, they can't say why it's being delayed.

On January 19, 2019 I purchased items from a company called Brandless, they sent me an email stating my order is on the way. I tracked my order through FedEx and the date for my delivery was for the 23rd. I stayed home and waited, and waited, and again waited, no delivery. I then checked for an update only to see that FedEx put in the system “customer unavailable”. I called FedEx to ask my is that statement in the system when I have been home waiting for my delivery. Jose told me that he would look into it and that I would receive my package the next day.

Ordered a replacement cellphone. It was scheduled for 4/1/19. Well it never made it and still today it hasn't show up so I called and they gave me the runaround and said they will attempt to deliver it today. The senior manager stopped all deliveries for late Friday and Saturday due to too many delivery scheduled. Poor business practices. I will never ship anything else with them. If it not UPS or the regular post office I'm not ordering it. FedEx need a new management running they locations.

I am a Mother, and I sent my grown-up son, a beautiful Birthday card via FedEx!! My son never got his FedEx package with his card!! Wow!! I am in shock, that this could happen not just to me, but to many many others!! I have read the many sad reviews, about this negative, unprofessional service, by FedEx!! I paid 17 dollars, for a card to be delivered by FedEx, and my wonderful son, never got it!! FedEx, do you even care, about the many, many important documents, being entrusted to you. And FedEx fails all of us, and never delivers these serious and important packages! I have been crying about this serious matter, my wonderful son, lives far away, and mail is very important to the both of us!! Please, do not use FedEx!! You will be very disappointed and sad!

I ordered something from Flowers.com five days prior... It was supposed to arrive on my father's 95th Birthday. My father never got it. They never contacted me to say it wasn’t going to be delivered. It’s sitting in a FedEx building 50 miles from where it needs to go the day before it was to arrive. But even better than that screwup...FedEx nor Flowers.com can tell me when or if it’s ever going leave that facility nor give a day or time... What a uncaring, untrustworthy company both FedEx and Flowers.com turned out to be.

I get a subscription both once a month and it always goes through FedEx. I figured because of the subscription box being sent out randomly the delivery times may get mixed up (me giving them the benefit of the doubt). My package always gets the delivery date changed at least twice, most of the times 3 times. My subscription box while I love it isn't that important so while annoying, I didn't care too much. Recently I've been purchasing gifts that have also been going through FedEx, and I've been having the same problem. EVERY SINGLE item that goes through this company gets delayed. Paid for faster shipping? Too bad. Trying to find a way to contact anyone and actually get answers out of somebody is like pulling teeth. I would NEVER use FedEx again if I had the choice.

Every day they update the status that my package is on delivery vehicle. After business hours it changes to next day. It's been happening for the last three days and package is still not delivered. Whenever I call customer service, they say that it must be delivered today but that today still hasn't come. Don't know if it's just my case or they do the same with other people.

FedEx has the worst customer service I have ever seen. Here's the backdrop. I have a pay for mailbox (receive mail and packages) at UPS store. Because of this when I order ANYTHING online I can use the store address and my mailbox number. How am I suppose to know when I order from a ** retail whether they use FedEx or UPS. Every time I order and ** retail and use FedEx the package is expected to be delivered on Sat. FedEx will not delivery OR instead of delivery to my UPS address that I pay for they will take it their Walgreens address out of my way where I have to pick up my package. I have called and complained to FedEx and have talked to Supervisors and CSRs and they all think it's a joke.

My package has been delayed twice despite multiple assurances from customer service. They not only are now three days late on delivering an $200 purse, but they have done nothing but lie. The first lie? It hasn’t been delivered because it hasn’t arrived at the destination facility. Turns out it has but according to them, they have no staff to unload the truck. Lie number 2? Now they claim it wasn’t scheduled to be delivered until the 5th. I should have screenshot from the app because now they’ve changed the date to try to make themselves look better.

Expecting package that needed a signature. I waited all morning for it. To be safe, I put a note on door that my neighbor could also sign for delivery. They have not always come at the time they emailed me. I was home when they lame "attempted" my delivery. I live in two storey home. The FedEx driver for the UTC area of San Diego, didn't ring my doorbell. Delivery 101, RING THE DOORBELL. I was home. My neighbor was home eating breakfast and saw the truck. Driver did not ring the bell on either of our homes.

FedEx has repeatedly been the most inefficient and awful delivery service on the market. They do not provide status updates on where your package is, they guarantee delivery on one date and then FAIL TO DELIVER IT FOR SEVERAL DAYS AFTER. I paid extra for two day shipping and FedEx somehow FAILED to deliver my package for 4 consecutive days now. I've worked with their engineering team in the past and they are by far the most uneducated, lazy, and incompetent group of individuals so it's understandable that the service at FedEx is awful but also not an excuse. They have absolutely no idea how to do their jobs effectively and continue to disappoint again and again.

Package was should have been delivered a day ago. Then I was told it would be another day. Then was told that the package will be another day. When I called customer service I got a gentleman that could barely speak English. He told me my package was on a delivery truck but he wasn't going to deliver it today so I need to wait till Monday to have it delivered. My package that should have been here yesterday, that had been placed on a truck is now going to sit in a building over the weekend because they don't know what in the world they are doing.

I just wanted to take a moment to say that there are many horrible things to say about FedEx but there is one good thing to say and that is FedEx got it right when they hired two people: Wes and Carrie. These folks are the most courteous and considerate people I have ever met. Of all of the delivery folks that have come thru our office, Wes and Carrie are the only two who are the true definition of Customer Service. Carrie saw that we send FedEx daily and helped me to set up a daily service. She was diligent and did a lot of follow-up. Carrie trained Wes and he is awesome! My only fear is that Wes will get promoted and won't be my delivery / pick up person anymore. I have to say if they don't get promoted it will be FedEx's loss! Keep up the good work, Wes & Carrie! You both are a rare jewel!

I received a package that was damaged during shipping. The item was packed in a box specifically made for the item. No damage to the outside, but the glass inside was busted, so it must of been dropped. The shipper put $1000.00 insurance on it. I filed a claim. Sent in documents and pictures. Didn't heard anything from FedEx. So I called and they said the shipper has to file the claim. So I sent everything to the shipper. He sent everything to FedEx. I then get a letter from FedEx saying my claim has been denied because the package was not available for inspection. FedEx never contacted me to do a inspection. I then called FedEx again. They said they would re open the case. Didn't hear anything. Called FedEx again. Now they are saying the shipper needs to send an Amended Claim form. The shipper is almost to the point of not wanting to do anymore. I don't blame him. All I get is the runaround.

The FedEx driver delivered my package to the wrong address. On the same day, the person who received the package opened it and called me. I contacted FedEx to file a case and the person who received the package contacted FedEx to have to package picked up and delivered to the correct address. I was told by FedEx that someone would call me from the FedEx location to update me on my delivery. I received no call on Tuesday, Wednesday or Thursday about my package. Each day, I was told the driver admitted to delivering to the wrong address and would pick up and deliver my package. I still haven’t received my package. I was told, "Hopefully you receive it by Friday because we don’t deliver on Saturday." FedEx truly doesn’t care that I don’t have my package or that this issue was caused by their driver. The vendor has my money and someone else has my package and nothing is being done to rectify the situation.

Will never again make or buy my business cards with FedEx. I made them and paid the extra to have them sent quicker so I would be able to have them with me for my business trip to Australia. They never arrived! I saw there was no refund made and presumed they delivered later. When I arrived back home to LA, they still were not there but they more than happily took my money.

Tracking as of a few hrs ago stated that package would come today and requires adult signature. I literally stayed in and waited and at 8 pm checked yet again and, without knowledge or communication, they changed delivery date to tomorrow. Now I need to have an adult present for another 12 hrs awaiting shipment (8 am - 8 pm range). That's ridiculous! Their entire job is logistics and all I expect is communication or to get my delivery.

I never got my stuff that said it was delivered and it isn't the first problem I had. They damage product. They just leave it the rain because it too much trouble to put it on my porch. I would never use them if I had a choice.

A little snow on the road? Cold outside? Driver has more packages than he can deliver, or maybe FedEx just wants to save some money on fuel and wages? You aren't going to get the 2 day or 3 day or whatever level of service you have paid for. "Delivery Exception" for any little thing. "Business closed" when obviously, you are not, they just don't feel like making it by that day. The main problem is they will get paid the same no matter how many days they decide to hold your package and not deliver it. There is NO incentive to keep the schedule that you paid for. This service is the PITS. We would be better off with China Post. HORRIBLE! Merchants, these guys reflect poorly on YOU! STOP USING THEM.

Had an important document scheduled to be delivered with overnight service from Toronto to Edmonton on Thursday January 31, 2019 at 1200. Driver just left a sticker on the front door and left. I can't even go pick up my document now because he is driving around with it. So I have to wait until 530 to go pick it up at 3803 56 ave nw. No attempt made to contact me on the phone. This driver is so bad that there is more than 4 stickers on the door from FedEx every day.

All I got to say is ** FedEx shipping. They not good for business and will have your packages on hold or playing games. Dont be a next person writing a bad review. You see it's hundreds of them so stay away.

This service is a joke! We were expected to receive an important document via overnight and the delivery was scheduled to be @ our address by 10:30 AM today (Jan 30th, 2019). Guess what - it is 18:03 and it is STILL not here. These guys are a joke! Avoid at all cost!

FedEx mishandled a fragile package and broke the mirror inside. I called to return the package and the FedEx representative at the FedEx shipping center refused to print the location after showing her the email. I was asked to pick up the heavy package without a trolley. NEVER USING FEDEX ever again for big packages. TERRIBLE SERVICE.

They are careless, and leave your packages next to your door without even knocking. When signature is required by the stores who sent the packages, they still leave the packages anywhere without the required signature which has to be yours because you had to pay for that service. I had a bad experience with a big package that I was supposed to received for Christmas. The package had my address and name, but no apt. Number and even like that, they didn't returned it to the sender. They just left it in another apt. For me is a lack of common sense and responsibility. They are also lazy. Most of the times leave deliveries with the superintender instead of bringing them to the apts. They get a good pay for their job, so they should do their job!

I recently sent a package to NY from AZ. After a few days I received an email from FedEx telling me the package wasn't deliverable and was being returned. I had paid around $70 to have this delivered. When it was returned I was told the address was wrong. Upon checking into it I discovered that although the address was correct on the receipt I had from FedEx, their driver, or someone, had transposed two of the numbers in the zip code. To make this clear; The address was entered correctly when the package was accepted, an employee of FedEx got it wrong during the shipping process.

We have been customers of FedEx for over 20 years. In the past we had to call a few times until we got the required shipping materials like Fedex Box. This time we ordered some supplies in October and have called umpteen times and sent several emails but not yet received the ordered supplies. Every time we speak to a customer service agent, we are assured that we would receive the required supplies within the next few days. This is also confirmed at times by email. But we have still not received any supplies to date.

Ordered package from Amazon, got email saying it was delivered - "left on the dock" and signed by someone I do not know. I don't have a dock! And if it was signed for by a stranger, why would it be left on a dock?! Now some stranger has my address!!!

I guess this company picks and chooses when to work/operate. We live in southern AL (Dothan location) and the current winter storm impacting most of the country (Jan 2019) isn't impacting up this far south and yet, FedEx is refusing to deliver packages do to "weather conditions". Translate, we're too lazy to do our jobs and don't want to have to work in 40° temps because it's too cold!!! Roads are clear of ice, snow, and water, so do your job and give people the packages they paid for!

I HAVE A NEW MOTTO FOR FedEx. It Should be "IF YOU ABSOLUTELY POSITIVELY DO NOT WANT YOUR PACKAGE DELIVERED SHIP IT FedEx"!!! I'm on about my tenth or eleventh package in 2 months that has yet to get to me. One being a 104lbs box with the dimensions 3' x 6' that was either lost or damage four times in transit. When shipped by UPS it got to me the first time same company same product. The other packages they took it upon themselves to CHANGE MY ADDRESS and in the end I had to go pick it up. They decided I didn't know what city I lived in and they put the zip of a city 20 miles away from me which they wrote in and scratched out to try to cover up their incompetence!!! I personally will never ship anything FedEx if I need to send a package to someone. One time maybe two is pushing it, but over ten times give me a break.

Paid for FedEx express overnight, waited two days to receive it. On the day I was expecting it to arrive at my home I stood in my window as the driver pulled up to my driveway, stopped and kept going. He assumed because there was no vehicle there I was not home. He never got out to ring the doorbell. I called to complain and all I got was the run around from rude and condescending customer service agents such as David on Jan 29, 2019 at 7:54pm est. Once you pay for a service, they absolutely don’t care. I ended up getting my letter two days later. Use UPS or US postal service.

I use FedEx whenever I'm shipping either heavier or larger boxes. Anything over 10 lbs, or a very large box, I ship via FedEx. I find the price to be more acceptable. I can always count on FedEx to deliver my mail by the stated due date.

The Driver will pull up in the driveway, drive thru the yard and toss the package up on the front porch. If I do not meet the delivery truck the package will most likely get damaged. I have had ruts across my front yard from these nuts driving thru the grass after rains destroying my grass. I have Packages destroyed from being tossed out of the vehicle. Delivery times are seldom on time, mostly always late. I try not to use FedEx if at all possible.

FedEx in my location is just okay. I get deliveries from companies that are very late in the day up to 8 pm. I find this unacceptable since I live in a small town. To send things through FedEx is very expensive at this location.

I find that this company's prices are almost as bad as the UPS, there way too high. However, their service is excellent and they are very helpful and polite and their deliveries are on time or even sooner. I have been surprised by an early delivery many times and I really appreciate that.

I always happy with their service, package always on time. I shop so much that the driver is like a friend and he knows me, he greet with a smile. FedEx is a great company. So with that being said I so happy to see FedEx at my door.

I was shipping a charger cord back to my mom from Houston to Indiana for her laptop that she needs from work. I utilize the three business days option. On the third business day, I got an email notification that it had delivered successfully. I called my mom and asked her if she received the package. She said no. I asked to check with the front desk. She did and they said FedEx never came to drop off a package for her. I called Fedex customer service number and they said I had to file a claim and so I did.

Ordered a Note 9 from Samsung, I chose free 2 day expedited shipping because 1 day shipping was an extra 15 bucks. It shipped out early Thursday morning from Plainfield, Indiana, only a few hundred miles from where I live in Northwest Indiana. The expected delivery date was Monday by 8 pm, which I understood with the weekend, they still ship things on Saturday but nothing on Sunday. Monday comes around and I'm waiting all day for my $1300 phone, and they put an update that it could be delivered because of weather.

This company says they can't deliver my package due to weather when it's just cold and nothing more. I've been yelling at them all day and night to deliver my package at the time I need it to be since I'm not home during the day. They will lie and lie again.

They leave packages out in the weather and tossed in locations that you can not see. No notes like UPS that tell you where you can find your package. Example was a Christmas gift thrown in the ice plant by the road which is not in viewing distance of our house. We live in the country. They would not even come down our driveway.

Mail Delivery has always been on time and placed by the door appropriately, as opposed to other delivery services. If it is raining, envelopes are put in plastic bags which is very much appreciated.

Cream rises along with its price. If you need it done and you're willing to shell out for it, then just like Vito, they get the job done and leave the cannoli for you. They are the post office of the 1%.

I came into the store early in the morning thinking I may have to wait for them to open. Nope, he was there and friendly, smiling, helped me to finish off secure packing. Couldn't have asked for better service. Package arrived in California on the earliest day I was told it would. All the week before Christmas.

I received several deliveries that was just left on the porch and it would have taken one second to ring the bell, so I was aware the item was delivered. I was given a day of Thursday and the item was delivered Wednesday. I got notice of the deliver the next day. If my neighbor had not rang the bell and informed me of the delivery it would have been left there overnight and probably it would not have been there since it was a 50" TV and was not in a cover box. The item was clearly written all over the box. I had a delivery of a snow blower; which I wanted delivered in the driveway making it easier for me to get in the garage, but of course it was left on the porch and I had to drag it into the house and into the garage. (I am 68 and live alone.)

Delivered 25 lb box to my 3rd floor apt. Well done FedEx. UPS would have just taken to their drop point for me to pick up. Hey UPS, I thought the whole purpose for ordering online was convenience!!! Thanks again FedEx for your outstanding customer service!

They attempted to deliver my package without acknowledging the deliver. They attempted to deliver it one time and left it at a Walgreens store 10 miles away. When I attempted to pick up the package it could not be located. I called Walgreens. I called FedEx, nobody could locate the package. Very frustrating which left a poor impression of FedEx and their delivery policies.

The courier lied and said he knocked on my door when he didn't. I was in my apartment around 11:30 am. My apt complex called me around 12:10 and told me I had a package. I told them to send him up. He never knocked on my door as I was waiting. So I had to go to the office myself and pick up my package using their dolly. Then whoever this FedEx courier was said someone named ** signed off on it which is a lie. No one in the office has these initials or name. Fraudulent FedEx!

FedEx is just letting my package sit in its warehouse twenty miles from my house. They refuse to put it on the track and deliver it because their "Commitment" isn't until tomorrow. So it will take them 36 hours to send a package twenty miles. Never ever use them ever again.

Claimed delivery attempted twice with door tags but recipient did not see any door tags. There were actually 2 parcels being delivered - one from me and another from another sender. Both had no tags. FedEx Refused to redeliver and insisted on returning to shipper. After lots of communication at origin office, finally delivered 3 weeks later... But charged twice - one for international freight which is a door to door service and then again was billed as 3rd party account for local ground service?

I had a document sent via FedEx and came home to find it sitting on top of my trash can (the porch is 50 steps or less from the trash can). No, this is not the exception as it happens most times in my area. Does FedEx want to know how to prevent package thefts? Simple. Start re-training your drivers how to properly deliver parcels, envelopes etc. Not on top of trash cans, on driveways etc. To online retailers: Looking who the shipper is plays a large role in whether I buy from you or not.

FedEx shipping has grown worse over the years. What used to take 2 to 3 days, now takes 7 to 10. The hubs they use takes products out of route and puts delays on shipping. If you live in Las Vegas, and order out of California, it very well might go to Arizona before getting to Vegas, that's insane. I don't recommend ANYONE using Fedex, unless you really like slow delivery.

FedEx is more reliable of all the well-known delivery services. USPS and UPS have become so haphazard that there doesn't seem to be a difference in them. DHL hardly delivers to me (probable shipper's decision) but when I have received deliveries from them they have also been reliable.

It never fails, when I have issues with this carrier nothing is truly ever done. I asked for a manager to call because they left a package in the rain when I have covered areas all around my house. So the box was totally wet and the items were very nice expensive pillows. They never knocked on door and left package outside of carport, nowhere near any of my doors and lied on ticket stating I signed for it when I never did. They didn’t even know that they delivered the package because in the system it showed package was delayed and never followed up when I called them.

Ordered pizzas which were to be delivered 2-3 days before Christmas. They were delivered on Christmas Eve, no longer frozen. FedEx had called in the morning to confirm delivery and were instructed to cancel delivery since the item was no longer edible. They delivered it anyway.

I have received several packages via FedEx and each package has been delivered torn, smashed or destroyed. Most of the time it’s just left on my front porch and before I can get to the door the driver is gone. I attempted to contact FedEx corporate office to complain and I also contact the company that I made the purchases from. Each time I was told they would do an investigation and the company that I purchased from refunded my shipping and handling. Bottom line FedEx is not worth using.

They are the first shippers I will use. Extremely competent, friendly and helpful. I know my packages will always reach their destination. Whenever I walk into a FedEx store I'm greeted with a smile. And whenever I track an order online I always find what I need.

It is very deceptive when you see a FedEx truck drive up and it boldly and clearly states FEDEX on the truck, and somewhere else on the truck in very small letters it lists the subcontractor's name. I only found out about the subcontractors when I had an issue with a driver who refuses to deliver according to my FedEx account instructions. When I called FedEx to complain that heavy and expensive packages were left in the elements in a location that I could not retrieve, I was informed that FedEx now subcontracts out all ground packages. FedEx customer support tried on 3 occasions to reach the subcontractor's supervisor on a Saturday to no avail.

Here at the Fresno Veterans Home where I live, the Clovis FEDEX does "deliveries." Only if it's Saturday, or Friday or even Thursday afternoon, the driver does not deliver to the front desk as they are supposed to, but does a "Delivery Exception" saying we were closed or that the parcel was actually delivered "with signature." This is infuriating since I used to do deliveries in the SF Bay Area where it was hard to get home before 7 or 8 pm, due to deliveries. FEDEX lies and does its customers WRONG. I call and get no assurances, only lame apologies. FEDEX SOX!

FedEx is not at all careful about the address where they leave packages. We had a package worth around $200 that we were waiting on. The tracking info said it was delivered to our address, but I work from home, and was certain it was not delivered. Turns out they delivered the package to a home that wasn't even on our street. The family was on vacation and brought our package to us several days later. We had already contacted the company from which we purchased the items, and they had sent out a replacement. There have been numerous times when FedEx leaves our packages right in front of the garage, rather than at the front door - only a few feet away! By placing boxes in front of the garage, they can be run over. Lazy, lazy, lazy.

They have lazy drivers. I ordered a purse to be delivered and the delivery man never got the product to me. I'm disabled and they wanted me to come to a store to pick up my product that I paid them to deliver.

FedEx doesn't care, and it shows. Many times I have to reschedule shipments because it didn't come when they were supposed to bring it. Their customer service isn't any better, they no longer have human beings answer their phones. You must first fight through a queue-starting with the most ignorant of commands-'press 1 for English'.

Every driver has been friendly, professional and left the package on the porch, out of the weather. FedEx service is, by far, the best in customer service. I have had packages delivered USPS, DHL and UPS. FedEx is the best in all categories.

Great service. Very helpful and courteous. I used to use Staples but they closed the store near me... I was impressed with the sales clerks. I will be using them in the future for copying, faxing and mail services.

I depend upon FedEx to get packages to their intended recipients within agreed-upon time frames, and they do not let me down. I don’t understand how rates fluctuate from week to week going from the same place to the same place, but otherwise this is a company that has its act together.

Packages arrived late, not at all, I'm damaged. FedEx delivers at night. It's dangerous in my opinion. They state they have delivered packages and the packages are still in transit. Complaints go unnoticed.

Package requiring signature was supposed to be delivered on 1/24. Tracking # confirmed it was out for delivery. But it wasn't delivered due to "local weather delay". There was NO bad weather. It was sunny and roads were clean and dry - lie. So now it was supposed to be delivered 1/25 but wasn't for same reason, weather - another lie. It was again sunny. So who knows when I'll get this. A delivery before this one went through 5 of these cycles before it was delivered. We're close to the end of the route and the driver just knocks off when he/she feels like it. Same, the next day and on and on. The inmates are running the asylum at the local FedEx depot. It's sub-contracted out to low bidder and the results show. Shippers - please use anything other than FedEx.

I placed an order with an online pet store where I was promised 2 day shipping on my order. My order was placed on Friday and was to be delivered on Monday. Monday came and went with no delivery. I used the FedEx tracking online to see that my package was on a delivery vehicle but had been delayed until Tuesday. Tuesday came, still no package. Tracking again had shown it was delayed again. This has happened everyday since. It shows in the morning that delivery is expected that day but upon checking after 12pm it goes to delayed. I live 50 miles from this FedEx location and there has been NO weather related events that would cause them not to be able to move their vehicles. This is ridiculous and I have informed the online pet store that I will not order from them again until they change their delivery service to anything but FedEx. I have also emailed FedEx and have yet to receive a response.

Package delivered to my home about noon, Tuesday, January 22. Wrong address. In fact, no such address on my street. Called FedEx around 12:30 p.m. that day to inform, so they can pick up. Called Wednesday around 3:00 p.m. because package still not picked up. Called Thursday around 3:00 p.m. because package still not picked up. Called Friday around 3:00 p.m. because package still not picked up. It's Saturday morning, the fifth day and package still not picked up --- all 5 feet x 1 1/2 feet of it blocking access to the front door!

FedEx would have rated higher except for 2 things. (1) poor website, never got back into my account. I gave up. (2) you had better be quick to answer the door when they call, or they’re gone. I’m old and slow.

I was very happy with the way my package was handled and that the driver was very friendly when he brought the package to my front door. I was also very pleased when the driver exchange pleasantries and not just shoved the package in my hand or place it on the porch or sidewalk without ringing the doorbell.

Keeps perishable expensive seafood on truck for many hours after a 2 days journey, does not follow instructions for delivery, signature, or otherwise has left perishable food in hot sun in Florida, does not ring doorbell, has delivered to wrong address and will not own up to error, neighbor ends up delivering package weeks later. Packages usually filthy dirty when they arrive.

CRAP company who will turn you over to collection in a heartbeat. This was even after showing FedEx it was their fault! They didn't even care about the proof I sent them. The collection agency dropped the collection after seeing the proof.

First the package was lost and finally arrived 3 weeks! Another package was late and although labeled fragile in several places the box was damaged and contents shattered! Additionally the delivery person literally threw the box on our patio.

Fast, efficient, packages delivered with no damage, secure and by courteous, friendly delivery person. Very pleased with the service and staff. We have received several packages and have never had any problems or delays. Recommend them.

I generally use FedEx over UPS because their service is usually more reliable than UPS. FedEx also has a phone app that automatically tracks packages you send or receive once your info (name and address) are saved in an account.

My first package, the Fedex says he tried to deliver it but I waited home all day for the doorbell to ring. It then somehow got lost in their FedEx facility hub and I had to wait at least 2 weeks for them to investigate, only to find out that it is "claimed as being lost". So the shipper resends me a new one only for this to happen AGAIN. FedEx, what is going on here? Am I ever going to get a package from you guys?

I ordered 2 products from the same company which were shipped separately via FedEx. The first arrived with no problem; my husband was shoveling snow & was handed the package. The second product was delayed by heavy snowfall; certainly understandable. The package was to have been delivered the following day. We watched the tracking & discovered at about 4 PM that the package had supposedly been delivered, left at the front door, an hour prior. We checked & there was no package.

For the 2nd time they said they made the delivery and did not. I saw the truck roll right by my house this afternoon without even braking, then 4 hours later it says “delivered” on the tracking. Same exact situation last year with a phone being delivered, watched them roll right by without stopping and then claimed it was an inaccurate address. I will refuse to use their service in the future and stick to USPS or UPS, since FedEx can’t seem to locate my house.

FedEx has done very well over the holidays. Get messages on tracking and delivery. Rings doorbell to inform me package has been delivered and tries to keep package out of sight so not stolen. Have not had any problems with fragile items breaking. Packages seem to be handled carefully. Have no complaints to report.

FedEx is pricey depending on how fast you need your packages. But overall their customer service is great, service is dependable and times are almost always met. I've used FedEx a lot and have never had lost, stolen, or damage packages.

I live in a rural home and have had trouble get proper delivery from FedEx for years now. The most recent example, they brought a modest sized package and since our 1700 foot driveway was not plowed, they left the package near our gate (which was open and almost always is) and never notified us until we got a confirmation email. We checked around the garage and no package, went on chat and found out it had been left by the gate. So 3-4 hours after delivery we found out where it was only it wasn't. Apparently someone and we do not think either of our 2 neighbors have the package either. I guess someone now has a computer roller bag and I do not. Sam's Club has shipped another and hopefully they will call me when they drop it at the gate so I can immediately go down and pick it up.

Box showed up smashed. After opening box my table was broke where box it was shipped it was damaged. Waited 2 weeks for product then they damaged it. Every time I used FedEx it's either lost, damaged or late.

Driver is familiar with my ring doorbell system and uses it to let me know when I get a delivery. He also takes care to move it out of view so nobody will steal the package. I’m very happy with my driver.

The employees need to be more friendly and care more. I know there are bad days but I feel like every time I talk to a FedEx worker they are unhappy. Find some way to cheer them up. This will make it a better experience for everyone.

FedEx drivers can't seem to locate the correct address to deliver packages to despite the technology that I'm sure is available to them. Not sure if they are just careless or if their technology is not supporting them. Clear house# in front of house, clear address on package - not sure what else can be done.

Driver delivered to the back door of my home entering a totally off limits area... Trespassing. Delivering to the wrong address consistently. This is totally unacceptable. The driver needs to be fired or arrested.

This is not my first bad experience with FedEx. First they lose a package meant for a customer. It was a state away from me then it got sent back to the other side of the country. Second I receive a package at home. Its cubicles a gift and it's crushed in all ends. When I passed the bubble wrap to the main box it crushed on all four corners of the box and there a dent/bend in the middle of the 4 foot back. I didn't bother opening the package completely. I just sent it back. So now they get to pick it up and return it and do double work for their carelessness.

FedEx delivered a package to us 2 days before Christmas when we were not home. They torn up my entire driveway of stones, getting stuck. They didn't even leave a note nor when we called them, no call back at all. Very rude!!!

I have had several orders shipped to me via FedEx Smart Post. The package has come within 20 miles of my location then went 100 miles the other way taking 4 times as long as it should to get here, sometimes several weeks. I am at the point if I know it is being shipped FedEx Smart Post I will order from another company.

I can always count on FedEx to get computers and other sophisticated equipment to its destination on-time and without damage! Quality of personnel in stores top-notch. Always willing to help and recommend more viable alternatives.

Our delivery person is the nicest. Always courteous. Handles packages very well. I can trust my packages will be handled properly and efficiently. The ability to track orders is very important to me.

They throw packages in the doorway or better yet leave them outside in all kinds of weather. The last package that came here from FedEx was not for me but a neighbor and they left it inside the door and I couldn’t get out of my apartment unless I moved this heavy box. I have many bad experiences with them because I order from Chewy all the time and have made several complaints to them. Doesn’t seem to go anywhere!

FedEx Freight always does a Great job of being on time, undamaged products, and delivers fast and friendly service. Their prices are good and the delivery time is great. If You want on time, fast, friendly delivery then go with FedEx Freight.

My orders were through the major league baseball website, I had two separate orders. One was lost and the other (a gift) came 8 days past the delivery date given. Also, the tracking site for FedEx did not show daily tracking. Terrible service.

FedEx called my Mother and said someone would need to be there to sign for the package tomorrow. So I came over to be the signature person. Waited for 8 hours, because they gave her no time frame for delivery, always a good selling point for a delivery service. Finally called FedEx and turns out they have no records of the package or call made the day before. Thanks for wasting my time when I could have been making money. That should be your new motto.

I am a business customer of FedEx and ship worldwide. FedEx added incorrect charges to my credit card. After a month of emails FedEx were forced to admit the mistake but refused to refund the charges. In more detail, if FedEx overcharges your credit card for incorrect charges you can contact customer service who will tell you that if it is found not to be their error you will be charged an additional 80 euro admin fee. If you prove your case and it’s found that the error is a FedEx error then they will refuse to refund anyway so they have created a lose lose situation for their clients. Corporate dishonesty at it most pure.

Took 13 days including tracer. Shipping time advertised 3-5 days. Shipping history started Jan.10. History stopped Jan.12. Requested tracer. FedEx could not, would not account for whereabouts of my packages from Jan. 12 'til delivery Jan.23.

I have the absolute worse time with FedEx in my area. They have lost hundreds of dollars worth of packages, and take zero responsibility. It's amazing that an international company can be this incompetent in performing the one task they're meant to do. And they're customer service and zero help, when I opened an investigation I was told to go ahead and contact the shipper to get the process to resend it started, so that tells me they really weren't going to look for my package.

We sent Christmas gift cards to family members in Greensboro from Memphis on 12-18-18. It was never delivered. We've file a claim for the $165 + shipping and it's been denied. We'll NEVER use FedEx again for anything.

This is the worst company I have ever dealt with. They actually blame the customers for their own mistakes. The only explanation I can think of is that they are a bunch of sadistic sociopaths that literally entertain themselves by jacking with their customers. I was supposed to have something delivered today. So I planned on it. Yesterday, MLK - I was out and guess what. There was a delivery attempt. No warning, the updates on tracking kept saying the next day. So I get the famous screw you sticker on my door. Imagine my excitement. So, wanting to make sure I have some element of control as to when the next attempt would be, I paid to have the window for today from 5 to 8 pm. So I leave work early, come home and plant myself by the door for three straight hours only to find out the package will be delivered tomorrow between 5 and 8 pm.

Within the last year my distribution company switched from UPS to FedEx, and I think it was the biggest mistake of their life. FedEx account manager lets you change where you want the driver to leave your package ie; front door, side door, patio, etc. I receive a shipment every week, and have yet to get my package dropped off at the correct spot. I've called customer service every single time, and they keep telling me the same thing, that they will talk to the local distribution center and it will get resolved. Well it's been several months now and it still has not changed. UPS however, can seem to get it right every single time without issue, and when you have a complaint they can transfer you to the local office. FedEx refuses to let you speak with anyone local, everything is done over their 1-800 customer service number.

FedEx Peak Surcharges is probably the biggest shipping scam I have ever witnessed. Shipping items that over over sized (we ship hand trucks that are oversized) will be subject to a $27.50 per package surcharge during Nov - Dec. That is on top of their ridiculous fees. Here is the charge: **. We didn't get a call from our sales rep, no email, no letter...just invoice after invoice of fees. Of course during the busiest shipping time of year. FEDEX just lost our business for good. Shipper beware... Here is a list of fees they charge...because they are money sucking thieves.

When I placed my order I didn’t know who would be delivering it! Then yesterday when I got home it was sitting there waiting! Right by the front door! It said that it would be 1-4 days, it was two! Nice and neat!

My packages are always out to be delivered then I get a text saying next day then next day. It always late! Today FedEx bring stuff to my house for someone but not mine! So why do I buy goods & pay y'all to ship them if you can't do a good & timely job?

FedEx is a great shipping company. They leave the packages in a place on my porch that hides them from view. The app is really easy to use and it’s very helpful when tracking packages. I recommend FedEx to everyone, it’s a great shipping company.

Ring the doorbell. Package theft is a real problem and FedEx is facilitating the theft by not taking a second and ringing the doorbell. It is not done even when the driver is standing at the bell and all it would take is to lift the arm. This problem is especially prevalent with company drivers less so with contract drivers. They may or may not ring it.

There is a serious lack of accountability at the highest level for repeated delays in delivery on the basis of frivolous excuses and damaged packages. By far the worst carrier in my experience. An example: despite having the same address for over 5 years, and multiple deliveries to my address during that time, deliveries are delayed or not made because Fed Ex claims they cannot find the property! The management failed and refused to do anything about the repeated failures.

The biggest problem is not always being able to sign for a package. A pair of diamond earrings just went back to the sender because the driver didn’t care. Upset! It would have been easier to have any officemate sign and simply leave the package.

The week of Xmas, I left instructions where to leave the package and it was just left in my front. I asked for it to be brought to the back. It also said it was being left the day before and it came the day after. I also had a package delivered and it said it was coming on Saturday and it didn't ship until another day and I asked to knock on my window but they did leave it in my mail slot. For both of these packages I talked with customer service and they was no help at all.

FedEx WAS SUPPOSED TO DELIVER MY PACKAGE Jan 21 to my front door. On Jan 21 my package was marked as delivered to side door which I don’t have one! When I called to ask where is my package they told me it would take 24 to 72 hours to find my package! This is very unprofessional. The customer service line is no help and everyone there is acting like they don’t know what to do. I will never order from them.

I am accepting employ abroad and was sent my notice of appointment and contract of employment via Fedex. An hour before it was set to arrive, eight family members - including myself- were anxiously awaiting the knock or doorbell chime. Neither came. I checked my tracking number to find there was a problem with the delivery (it said customer/ business unavailable in Lithia Springs). As I don't live there, I figured my documents had been delayed. As a relative was leaving for work, he rushed back in with a FedEx door tag in hand that said 'sorry we missed you'. The same has just again occurred to a colleague awaiting the same papers.

FedEx is the real most bad courier in the whole world. You always lie to me, I always track my parcel. But until now my package is not here. I gave all the supporting documents they need and until now there is no update?

Absolute parasites. I have had many threatening letters from FedEx regarding payment I apparently owe. I have never used FedEx. I didn’t even know what it was until I got these letters. I already contacted FedEx via letters, email and live chat that said this was a scam but no proper answer given and never gave me the information I asked for such as proof of delivery, what the item was, who sent it and copy and total breakdown of this.