FedEx Reviews

Wow! I have used Fedex for over a decade and did not have any issues until the last couple of years. I usually take it upon myself to write positive reviews because so many are quick to complain. I cannot be silent anymore regarding fedex. Recently, I called to inquire why my delivery was taking 7 days when it was scheduled to take 2-3 days. About 1 hour after a call that went nowhere - no explanation as to why it was taking so long - no weather issues, etc., I receive a text that my delivery is now going to take an additional 2 more days to arrive!!! Do not use Fedex and sell your stock! They used to be a great company but now they are terrible!!!

First delivery went somewhere else. Was in the yard for 2nd delivery. They went by 3 time me standing in the yard try to flag them down. They still delivered it to the wrong house with the reordered one. My address is right on my mailbox at the road. Poor effort on delivery service.

I’d like to know why the 5 stars reviews are duplicated on this site. It makes their score higher than it is?? FedEx is horrible, they outsource to people who say your address doesn’t exist so they get paid without actually working. My house was built in the 60s and I’ve lived in it for 21 yrs., my address is registered with 911 and US post office. I’ve never had trouble getting deliveries from any carrier much less have I ever had a package returned stating invalid address.

Package was order Monday and has been stuck in Ellenwood, GA for the past 3 days. If you have to order anything from the east coast and it has to come thru Ellenwood, GA. DO NOT.. I repeat DO NOT ship it FedEx SmartPost. Your package will be stuck in transit days, sometimes even weeks!

I chose FedEx Express Saver since it guaranteed that I RECEIVED the package on time but I did not even receive my package at all. The package was supposed to be delivered from Katy Texas to Minneapolis, MN in 5-7 business days but now it is more than two weeks and I have not received anything. I contacted back to their customer service and they said that they might lose my package in Georgia. It is quite messed up since the package contains important documents and my IDs and now I have to register all those papers again which cost a lot. The attitude of their representatives is bad too. Very unlikely that I will ever use any FedEx service again.

Never delivered. Lied to multiple times. Drug test and fire driver. Liars. Turned around time sensitive material back to El Paso for No Reason other than the driver is a liar. Tracking number was **. Liars. Never tried to deliver.

HORRIBLE COMPANY! Why even put delivery times and days when drivers won't adhere to them? I have had at least 4 different packages delayed and one relabeled. My current 2 packages are food!! I think one is supposed to be refrigerated. One package I sent gave NO tracking information or anything. Next time I order anything from anywhere I will definitely check who the shipping people are. I will NEVER recommend FedEx to anyone.

These guys have really gone off the deep end this time. Their service was never that great to begin with and now it is downright horrendous! They are telling customers packages will be delivered in 3-5 business days, 7 business days later they still CAN NOT EVEN TELL YOU WHEN YOU WILL GET IT, WOW! So you take people's money, set up false expectations and when everything fails, you continue to keep people in the dark and just have all of your ESL employees practice saying, 'I/We apologize' and other basic language terminology aspiring to be future American capitalists. If you are out to get people, go join the armed forces and maybe you can see some real action, why work in a delivery company and harass professional upstanding people. Big business, if you are part of 'the club', producing and delivering garbage is always an option... (wink)

They hold packages that we have paid for from businesses. Because they are behind and have too many. And close at 6:30. All other delivery companies deliver everything until they are done! This is a National Problem!

RUDE Fedex Driver purposely put two of my three packages in the water on my front porch. Put one on the steps where there was room enough for 10 boxes but just couldn't help himself and put the other two packages in the water which could destroy the contents!

I was supposed to receive a package on 6/25/2021. It requires a signature. So I stayed home all day. That evening I called and it went through to a non_English speaking country. They refused to tell where and refused to transfer me to someone in the US. After they hung up on me twice. I looked up FEDEX in US. I already knew their headquarters was in Nashville. So I called the only US Customer Service number I could find and I got a man in the Freight Department. He was nice, signed me up for text alerts and told me that the package would not be delivered until 6/28/2021. So on the 26th I was not home (my mom is dying and I help take care of her).

I don't normally use FedEx but due to Amazon not having what I wanted I recently got to experience their service. So first package was a king sized headboard bought from Wayfair and shipped through FedEx. Package got lost in transit for 3 days and when it finally was found and arrived there was a hole in the box that luckily only caused minor damage to the back of the headboard. Second was a Walmart order for a car drill attachment orbital polisher. Again FedEx took care of shipping. I was supposed to get it on June 18. It only just arrived on June 23. Overall I hope I never have to use them again. I never had any issues with Amazon, UPS, or USPS shipping.

We ordered wine which was supposed to be delivered over the weekend. It was not. They then attempted to deliver it while we were at work but took it back since it needs a signature. Keep in mind, they've never actually gotten a signature from us in all the times they've delivered to us. I went online and rerouted it so it could be held at a Shaw's supermarket nearby. It said it would be delivered the next day. When I didn't get a confirmation, I called. The first person I spoke with said she'd expedite it and make sure it would be delivered that evening. I didn't hear back again, so I called.

I was expecting to receive my package today, when I read on tracking numbers that they provided it says that they just attempted to deliver it about 15 min ago, while I’m at my apt waiting, they never ring the bell, or call, no door tag whatsoever. I called their representative about this issue, they told me I have come to pick it up at their main location in specific window period times which with Uber ride it will cost me 10x from my shipping fees that I already paid, that just doesn’t make sense. FedEx not just have the worst couriers staff but also the worst customer care service people.

I ordered a breast pump thru my insurance and it got shipped thru Fed Ex in the matter of five days. My package changed cities that's 30 minutes apart. When it finally reached Ohio it again changed cities that are not even 30 minutes apart in 2 days. The last bit of updating on the package is a city that's an hour away. It's been like that for 3 days. It doesn't take 3+ days to deliver a package that is one hour away from its location. Not to mention my delivery date was a week ago. Now my delivery date is “pending”.

FedEx damaged the package, relabeled the barcode, now they cannot find the package. It was completely damaged/lost. The first thing they asked was, "Did you buy insurance? If not, Fedex will only give you $100." I was like, "This was $1650.00 package." No insurance, FedEx doesn't care!!!! I guess I've learned my lesson.

My mother died suddenly not long after taking the second dose of the Pfizer vaccine. I packed some of her belongings, including beautiful glassware, very carefully and professionally as I have moved many times and never had anything broken in transit. The packages arrived at my Malibu address split all the way along two sides, with glass broken inside all over the place. Someone must have THROWN these boxes or worse... it sure looks like someone abused these boxes and some of my neighbors wonder if it was the Malibu address and stereotypes re: people who live here. I ship via UPS all the time and have never seen anything like this. The local FedEx driver is a very hostile man who seems deranged, so that could be it as well. Either way, FedEx is out of control and doing a terrible job.

Fedex decided to use an adult signature for my Xbox series x during the Xbox shortage. I'm going to miss my delivery because I'm going to be working. Had Walmart told me fedex was the default, I would have changed the delivery location. Fedex apparently has this special code that they give to their partners to talk to fedex on behalf of the purchaser. So walmart tells me the terms are the shipper, and I can't do anything about it. Fedex tells me to talk to walmart. See the problem here? It's an infinite closed loop. Neither one of these places want to help me. They just want to get their hands on my Xbox.

Worst company ever. Not only did they not deliver my package, but lie and said they did and that it was signed for, but it wasn't. Then I call and after 40 minutes of waiting finally talk to someone who clearly lied when she said they would call me back. Because I have yet to get a call back. Worst company!!! How can they still be in business. I will be leaving reviews everywhere.

As I was sending a valuable and much needed item, a very small package, I shelled out $ to use FedEx rather than the USPS. Big mistake. 1. On the printed receipt, the delivery date was a full week from send date, already longer than the 1-5 business days you are told. 2. Package failed to arrive on that date. 3. Online Tracking info showed nothing after initial FedEx receiving center near my location, one day after sent — so nothing for 9 days.

I had a package that was suppose to be delivered today at a certain specified time and they change it at the last minute. I called FedEx yesterday and spoke with a representative that said it would definitely be delivered today. This has happened several times. Before FedEx use to be the best. Now they are the worst. Very disappointed

I purchased a beautiful pair of earrings on eBay and they were mailed to me on May 27. According to FedEx tracking something happened to them that caused the package to be relabeled on June 3. There are tire treads on the package so I believe that they were run over. Rather than notify me of this blunder, FedEx sent a dirty, opened package on to be delivered to me on June 7. The driver left the package on my porch and literally ran for the truck. I called FedEx right away after taking pictures to find out what to do and was told how to make a claim. I did so and my claim was denied. My suggestion, DO NOT TRUST FEDEX. They do not take responsibility for your goods!!! I have lost earrings money and wasted time.

Fedex agents know nothing. They always tell me they can get a late packaged delivered or held at a location the same or next day and it NEVER happens. I always ask for a call back, they NEVER call back. I avoid like the plague.

My package arrived and was kept instead of being delivered or returned. There is no communication with partners about what should be sent. It is only after paying a a chunk of money, and sending the package that they say it is supposed to be accompanied by manufacturer documentation. Why doesn't the shipping office know this? What fairness is this?

Someone sent me some paperwork through FedEx the other day and the lazy driver happened to come by while we were at the store. Since I don't drive anymore it is very inconvenient to go out and in any case I do NOT go to Walgreens because the employees at the store in my area are incompetent and rude. Since the package did NOT require a signature it should have been left at my front door but the FedEx driver decided to divert it to the Local Walgreens leaving a notice to pick it up there instead.

I was expecting a package to be delivered on Saturday to my business, which is OPEN. FedEx assumed that my business closed on Saturdays, so decided not to deliver it. Not right!! Bad service! When called, all they could say was ‘sorry’. Bad, bad delivery service!!

Had delivery today, found a big box with heavy electric bike in it on my front LAWN! Great job FedEx. Did you forget the door bell? I have a ring door bell and can't wait to post it online. This just shows total disrespect for people and their property.

My humble opinion and I believe the following: I WILL NEVERRRR use Fedex again, hopefully a more reliable Amazon takes them over some day. Fedex suppose to deliver a package by 12 pm. I do text updates and get a text at 124PM saying the package will be here by 12PM. How idiotic and useless is that! I had a delivery two weeks ago that was a day late and needed to be kept refrigerator so it was no good had to be sent back and now getting it again. Its a must signature and still waiting. This company is a disgrace.

They simply withheld my package and kept it there for two weeks without delivery. Customer looks like being sourced out to Philippines and I can hardly understand their English. Last time to deal with it.

Everything I order from a certain company that uses Fed Ex as their shipping needs Fed Ex keeps denying my package promising it will come by a certain date when it doesn't especially when needed by a certain date. My recent one said definitely by yesterday end of day and no package. Still stuck at last destination. And now saying shipment pending. And last time this happened I had to wait another week to get my important package. And whenever you call customer service it's a miracle if you get them on the phone. I unfortunately am discouraged in buying from the company that uses fed ex because of every time I have issues it's been at least five or more times every time I have had issues with my deliveries from them.

Driver was driving fast. I wasn't dressed so I asked my son to ask him to slow down. My son was very polite but the driver snapped at him and claimed he wasn't driving too fast. I yelled from my door that he was and said I should shut my racist mouth. He ran into his truck, turned up his music and raced off even faster than before. I called the customer service but she claimed without a tracking number, she couldn't identify the driver. I told her I had the address and time but she didn't care to try to figure it out. The driver knew no one would care so he was able to do whatever he wants.

FedEx has been very unreliable. Every time something ships via them I'm nervous. For example two shipments from the same company disappeared after departed status and the same exact spot Indianapolis. Where do these packages go? I am on the second try of the same product which both times ended up out of stock when I wanted my order reshipped. The seller let me know three months later it was again available. Now it's lost again. How can I trust a company that continues to lose packages?

A package I was expecting, was to be delivered on Saturday May 22, 2021 according to FedEx’s tracking site. It got be later in the afternoon and I checked again only to see it was going back to the facility for inspection. I called their customer service and was told that someone would be calling me back shortly to give me an explanation. No such call came. Then Monday May 24, 2021 in the morning I called again and was told someone was definitely going to be calling me that day. No such call. So I called again later that afternoon and was told that the package was definitely be delivered on Tuesday May 25, 2021. 10:45 pm now and still no delivery. Is this any way to do business?

FedEx is the absolute worse delivery company. Over the past year I have had multiple packages get lost. Some arrived open with missing content and even repackaged! Businesses should use alternative Co.

My wife and I, 71 & 72 respectively, are both handicapped so we order from Chewy, this by no means reflects on Chewy. Unfortunately Chewy uses Fedex as their delivery service. While we were out I received an email stating our order had been delivered. There was no order waiting when we arrived home and no door tag. We called fedex and explained the situation to them. They had delivered the package to the wrong address roughly 2 blocks away. Their suggestion “since it’s so close why don’t you go and pick up the package yourself.” I explained that we are handicapped and that’s why we have our pet supplies delivered.

I was expecting a package via FedEx. It was scanned as being delivered to my address. I have that receipt. FedEx never stopped by my home. I have outside cameras proving that. In addition to that, I was at home watching all day. A claim has been filed, numerous calls made with promises by FedEx to investigate and return call within 24 hrs. Not a word from them. I am thoroughly disgusted with FedEx but I am not giving in. I want to know why my shipment was marked as being delivered to my address when it most definitely was not. I want answers and compensation. FedEx, get rid of your drivers who steal and lie.

On May 10, 2021 I was advised by FEDEX that I would be receiving my package that contained frozen foods on May 11, 2021. I waited all day because of the frozen food but no package then I received an email stating the package would arrive May 12, 2021. Again I waited all day and no package and only to receive an email stating the package delivery date is not been determined. It’s May 16, 2021 and the package arrived today and all the food had defrosted and spoiled. Lucky for me Nutrisystem gave me a full refund. It’s not Nutrisystem's fault but I cannot order from Nutrisystem again because I cannot count on FEDEX. Very poor delivery service.

This is the second time I didn’t receive a package. First time I ordered $200 sneakers and never received them. So I had to wait a week or more to get my money back. This time I ordered $70 worth of supplements and I have been home all day looking for it and went to FedEx tracking and it said it was delivered. I believe someone is stealing packages in this area. I sent the company I ordered from to let them know to file a claim to get my money back or they can resend post office, but by all means do not ship FedEx. Customer service is a joke a few other people stated that and it is true they don’t even care. I checked outside, downstairs, everywhere no package in site and I’ve been waiting for it. I will not use them ever again period. If a company uses them I’ll pay for overnight or they use snail mail or they won’t see my dollars. This is ridiculous. You should not have to worry about someone taking your things from a company that is suppose to be legit.

They lied claiming they tried to deliver my package when no one ever showed up, now they keep giving me bogus delivery dates that keep getting pushed back further and further. This company is unethical and are thieves. The customer service is useless and the delivery drivers are liars. Beware. Now I check with companies to see if they use Fedex as a delivery service and if they do I run. I refuse to put up with drivers who steal packages.

Paid for 2 day delivery, called, told "be there tomorrow," next day told same thing, next day told same thing, then told today and still nothing. Talked to a supervisor today and told they have it sitting in a trailer and might unload it in 4 more days. What a joke. I would give negative stars if I could. HE ALSO TOLD ME THAT THEY TELL YOU THAT IT IS ON THE WAY SO YOU DON'T GET MAD AT THEM. JOKE OF A COMPANY.

Every time I use FedEx ground they are always late. They will give a delivery time and never meet it. They will give excuses such as "the business was closed" even though it's going to a residential area. It will sit in your state for several days only to find out it has now been shipped across the country and now needs to get back to you. The incompetency is insane. It isn't even like they're saving money by sending your package around the country several times over so I don't know why this keeps happening. Doesn't matter who I order from, where it's coming from. This always happens. A delivery was supposed to arrive yesterday, later that day I find it's several states over and now they're expecting it to be delivered in 5 more days. One day to mess up and 5 days to fix it? Whenever I have the option I will ALWAYS pick something other than FedEx even if it means paying more. I would avoid them like the plague.

Awful, awful experience. Paid for expedited shipping/Saturday delivery. Ordered item 8 days ago. Delivery date has been kicked back 3 times. The warehouse my package is at is 25 minutes away. In trying to call customer service to speak to an agent, the automated system won't let me even do that. Take my money for an expedited shipping & then do as little as possible to see thru that obligation. That's what I'm getting here. I will go out of my way to never use FedEx again.

Such a horrible experience. They lost (or stole) my package which has new Samsung phone and earphones which I was returning to samsung. They somehow "lost" it within warehouse. No notification to me. Went to their office and they asked to call customer care. Called customer care, they wasted 2 hours and still failed to file a claim. Filed it online and then no updates from them and it's been 4 weeks. Called them again and they said claim is denied and asking Samsung to call FedEx which samsung is declining to do. Again no notification about any of this. Fedex is horrible to deal with.

I have items delivered to me on a weekly basis. I also have gifts shipped to friends and family on a regular basis and just recently shipped my mother a gift of flowers with basket for Mother's Day. I was shocked at the condition of the package when it arrived to her home. She took lots of photos of the box that clearly stated the item was fragile and to keep the box right side up. Unfortunately, it would appear that the FedEx employees loading the truck and/or delivering the box are illiterate. They clearly had piled heavier boxes on top because the box was crushed. It was clearly loaded or deliver upside down because the contents were all over the place. The basket was upside down, the green foam was floating in the box and the flowers were destroyed. However, this is not the first issue I've had with FedEx and will avoid them at all costs if I can help it.

As I was pulling into my driveway at 11:10 pm I received a notification on my phone that my package was delivered -- however there was no driver, truck, or package. I walked around my house twice and there is NO package -- totally unprofessional.

Very long hold times. Automated interface vague and too general. Disconnects and transfers frequent. Reps seem inadequate in education and customer service technique. Overall very poor relative to FedEx national profile.

I ordered a zion mattress from Walmart.com and was sending via Fedex, was scheduled for Sunday which was great because I'm home all day, I got email about my box was delivered and unable to get signature because was nobody home, I looked surprised because I been waiting for this box all day. I look at the front door and nothing was there so I started to walk to the driveway and my surprised that the box was in the middle all damaged.

$250 package says delivered but nowhere to be found. Driveway is 1/8 mile long. We don’t have package thieves. Maybe it was left on road by mailbox? Who knows. Certainly not here. Customer service is not helpful. They say package was delivered to front door.

100% of the time when companies used FedEx, the package never got delivered the first try. They always claimed “customer not available or business is closed.” No door tags or notifications at all. I doubt that they actually came by at all! I deliberately left a YELLOW sticky note on the buzzer leaving the unit number and buzzer code, nothing. All they said was “attempted delivery.” This is your job no? As a delivery company? And you can’t just do that right?

I regularly order from a company that uses FedEx for deliveries. I consistently get emails stating that FedEx "is unable to complete the delivery" when I've been home all day waiting for the delivery. Horrible customer service.

FedEx driver drops deliveries at my roadside rural mailbox, 300 feet from my home many times! Delivery confirmation says "delivered to front door". Driveway is blacktop & clear. Package not found! Driver is either lazy or profiting from packages or they are stolen. Most of my neighbors are having the same trouble! Lived here since 1970, and never any trouble. This time it cost me almost $100.00. Received a case number from FedEx & heard no more from them [60 days have passed].

My order for the MacBook Pro M1 I bought from the B&H Photo Video Store has not reached me. The FedEx Driver did not deliver my order. The driver "delivered" in front of his delivery address, but did not deliver the order. He received the package himself with a forged signature as a signature. The name of the recipient writes the names of people I do not know. It uses the name "DIMITRI". I do not know such a person. FedEx drivers do not deliver expensive packages. FedEx and B&H still do not refund my money, although I have reported this over and over. B&H Photo Video Order # **. FedEx Tracking # **.

It took several weeks (almost a month) to get my my replacement delivery for the one they said could not be delivered originally. I purchased 6 gallons of Nestle distilled water through the Amazon website for my CPAP machine. When I did receive the late package it was literally thrown on my front porch by the driver. The driver did not ring the doorbell but speed walked away without responding to my eldest son who asked her about why she threw the package. If she was unable to hold it properly she should have used a dolly to aid her in safely bringing the package to the front porch. My son brought the box inside my home and all he could say was that he was sorry but it was definitely not handled with care. The box was damaged, wet, and barely sealed, dented, and missing one of the water gallons in the order. The gallons I received were dented and some of the gallons were low on water.

These drivers appear to be incapable of delivering a package to the correct address. This has happened multiple times. And the company will not do anything to help us get the package. Horrible service!

The delivery person keeps putting a doortag on the door instead of ringing the bell so I can sign for the package. I called 3 days straight requesting to pick up the package and the customer service people keep lying to me. I went to the address they gave and my package was not at 350 Preakness Ave. I asked to speak to a supervisor and they refused to connect me to anyone. I still don't have my package and it is 3 days later.

I am waiting on a package from Bed Bath and Beyond that was supposed to be delivered yesterday! FedEx tells me it is on the way to my local facility. The last time this occurred; my package went to the local office, took a sightseeing tour of the D.C. facility, came BACK to my local facility, and was delivered two days later! It seems my packages are traveling more than I am. When I attempt to track it, they tell me it is in transit! They also tried to get me to sign up for a “fully refundable,” located service, which I declined! Aren’t THEY supposed to do this for free?

The best way to get a parcel lost is through using your company. Almost 2 weeks I was trying to get a parcel from The Bahamas. At first the sender had an incorrect address on the parcel. Subsequently, the sender changed it to the correct one. She was assured that the matter was addressed. I followed up on her action and submitted the correct address as well. I spoke with a FedEx rep today only to be told in numerous conversations that is "unfortunate" that I haven't received my parcel. To add insult to injury, the rep confirmed that the company still proceeded in sending the parcel to the wrong address.

Rip off... Crooks and completely rude as well. Wanted to send something international, so went Online to get the cost. It asks the destination, size, weight, everything needed to know the cost. Okay so far... Walk in with the price from the Online calculator printed out, and they tell us "That doesn't mean anything" and commences to try to charge us $100 MORE. Really?? $100!!! Then what is the purpose of have the Online system tell you the cost??!! Just to "Bait and Switch"??!! For decades FedEx service has been horrible, this just reinforces it.

Our family ordered from the NFL shop for our son's Birthday and after false info of a delivered package which the driver confirmed we had! We Had NO SUCH PACKAGE Delivered!!! After calling FedEx to confirm their driver's delivery they told us it was, then they said it may take an additional full business day to complete, yes that's correct! They confirmed the package was delivered and then... (so it was or was not delivered douche bags) it was not!!! After checking with neighbors it has been confirmed with all they not only didn't deliver they falsely said they did via tracking and then again on phone twice. FedEx should not be involved in any delivered goods for the NFL or any reputable organization if they not only can't perform their task (delivery) hello, they cover up and lie about simple transactions, in all FedEx is dropping the ball big time...

I was told my package would be delivered today. So I had someone sit here all day so they wouldn’t miss it, because I was told it required a signature. When my person had to leave, I came home from work early and waited myself. While sitting here with the door open, waiting for the package, I received an automated message saying that a delivery attempt was made unsuccessfully. Complete **. This is how FedEx does business. They lie. No delivery attempt was made... No truck in sight. Now I have to wait two more days for my package to be delivered to a facility where I can pick it up myself. I will be telling the international company who mailed it to me to reconsider using FedEx for their deliveries because they’re unreliable and untrustworthy in California.

My item was shattered in shipping. I filed a claim. I was told I needed a waiver as I was not the shipping party. I submitted the waiver. My claim was denied. They never told me it was denied or told me why. Customer Service was no help at all. Just a big company throwing around their weight smashing the little guy. No big deal to them. It is a big deal to me. Ridiculous business practices. I seriously hope a class action lawsuit is started and I will certainly join because this isn't right.

I have an address that can be found in any GPS yet FedEx, a professional delivery company, cannot find it. I've called, given directions, and asked them to call when they are nearby. They don't call so that I can direct them in. All other delivery companies find my house fine. Purchases from home improvement and furniture stores have no problems finding this place. FedEx is terrible. Choose any other delivery company.

Paid for insurance on 2-day shipping. 5 days after pickup package still in the pickup town. Made 3 calls over 3 days with new delivery address. Delivered to wrong address, denied insurance, no recourse.

There needs to be a zero star option. FedEx isn't worthy of any stars at all. I ordered patio furniture on March 24, the vendor shipped it on March 25, and FedEx was to deliver on April 1 in plenty of time for Easter. FedEx has changed the delivery date 3 times now. Today they say they 'attempted' to deliver it which is absolutely untrue. They reported that they could not deliver because the business was closed which again is untrue. We have a 24/7 security guard who has not had any deliveries yet today. And of course you can't email or chat with them directly.

Purchased 4 tires picked up by Fedex ground. Fedex tracking number showed tires on Fedex vehicle out for delivery on a Wednesday which were not delivered to me. Then on Thursday Fedex tracking showed tires on fedex vehicle out for delivery which were still not delivered but the driver did stop at my house and told me although his computer showed my tires were suppose to be on his vehicle and delivered to me today he said the tires were not on his vehicle but he promised me the tires would be delivered to me on Friday. Friday came and went and still no tires.

This is the second time my box was delivered to another address to one of my neighbors close by, I have been lucky they bring me the box, but I don't understand why it keeps happening being that that my name and address is clearly written on the box, so maybe it's just the driver not paying attention.

The merchant promised me this package will arrive on Thursday. I did not get it Thursday. I did not get it Friday. I did not get it Saturday. I called and three representatives promised that I will get it on Saturday. I'm now scheduled for Monday. The tracking information states it is supposed to arrive Tuesday. Please just get my package here. Stop playing games with everybody's stuff.

I sent a package with FedEx from Austin Texas to Ghana and now the package has been held up in France FedEx trying to extort more money from me to deliver my package to his destination. This package was supposed to get to Ghana by March 17th. Now FedEx saying it was seized and they need more money to deliver it. FedEx is Crooks and very poor customer service.

I had an important package scheduled for delivery on 3/24 which was rescheduled by FedEx to 3/26 which was then rescheduled by FedEx to 3/29 and when I called customer service they don't know where the truck is at. How can you sell a service to deliver packages and keep telling the customer it is scheduled for delivery when you have no idea where it's at?

I am absolutely furious right now. I received a door tag yesterday saying I needed to be home to sign for my package. And the package would be attempted again today. I took off of work today to be home and sign for my package only to find out they are not attempting my package again until tomorrow. I can't take off another day of work. Completely unacceptable. They say the barcode was bad and relabeled it. Funny how the barcode was just fine yesterday And now all of a sudden it's bad? Now I can't get my package because I can't take off work again. I missed an entire day of work for this. Angry is an understatement. I'm FURIOUS!!!

If y'all gonna delay products with out informing and updating customers. Then it's time for y'all to pack up and sell company to UPS. Them boys always keep you posted. Even the USPS keeps me updated better than you guys. So as a suggest more communication. I'm more likely to be mad if I have no info or very little info than y'all tell me exactly why. I expected this kind of delay back in 2020 but with 3 vaccines out there there isn't much excuse for y'all. Hire help.

Twice I ordered via Amazon epoxy resin. It always gets here next day till the last two orders which apparently get put on truck. Taken off truck and put back on. I called this time to complain and was told at 5:30 tonight the package would be delivered. No package at 9 pm. Surprise surprise. That’s twice now they lied and left my epoxy resin temperature sensitive on a truck for 2-3 days in Florida.

What a ripoff! I paid $19.92 to have something delivered the next day (as I was told and states on my receipt). My son stayed home from work to be able to sign for these important business checks/funds. Nope. Two days later he had to miss another day of work still waiting for the checks. Customer Service told me to take it up with the Salesperson who told me it would be there the next day. I explained it was on my receipt too. Too bad, so sad, for me! They would not refund my money.

Thanks a lot FedEx??? This is the THIRD time that your driver has driven through our front yard, AFTER we asked him politely NOT to... This is the SECOND time that he has gotten stuck and damaged our yard... And yesterday he managed to get himself so stuck that we had to pull him out (only after he continued to spin his tires kicking up dirt and digging himself further into our yard). Our driveway is perfectly clear, and has ample room for trucks much larger to turn around. There is no excuse for this crap, and your pathetic promise of “you’ll receive a call back within 24 hours” was clearly something else you couldn’t deliver on!!! This driver has a blatant disregard for the property of others, and needs to be fired!

I have yet to have a problem free delivery with this horrible company. I ordered a bowl from Ikea and it arrived broken. I got it replaced twice and both times it arrived broken. Eventually I had to risk my health to go to a pick up point to pick it up. Then I ordered a parcel and left instruction to leave in in my foyer and then send a delivery text as I have no buzzer code. Twice they left and rescheduled the delivery. I have better things to do with my time than wait around for their incompetent delivery people to actually get an order right.

I live in Southern California, where there is no shortage of FedEx stations, I live within 20 mins of at least 4, including that which my packages usually depart from. Despite this, I have had consistent issues and disappointment with the ability of FedEx to deliver packages with accuracy or even remotely within the predicted timeframe (Even over the last couple of years).

I selected FEDEX for sending a document to India from Canada. I needed a quickest delivery. FEDEX website informed me that it will charge $143 and guaranteed delivery is in 2 business days. When I track the package after two days I found that the package reached France within 24 hours. Then it did not move from France for 3 days. Customer service informed me that the snowstorm of US delayed the package though it happened a month ago. Package was not delayed in US but it was not moving out of France.

Updated on 3/15/2021: Update to my first review. Straight talk which was the shipper in our case has issued a full refund to me and opened their own investigation into FedEx. Straight talk was very apologetic and helpful with trying to get this mess resolved. 100% will never recommend FedEx!

Twice this month a Fedex package was to be delivered and each time it was tagged "WRONG ADDRESS, Cannot be delivered." The address from the shipper and Fedex tracking showed a correct address. I was home all day to receive. Now, I have to remain at home for the next two days until the package arrives. No notice, no apologies.

FedEx is the worst shipping company ever. I had a package sent priority overnight and I was told it would arrive yesterday. It didn’t arrive and now the horrible customer service rep tried to tell me that priority overnight doesn’t really mean overnight it actually means two business days...WHAT?!?! On top of that, when I asked if I could go pick it up, I was told that “a pick-up order takes 24-48 hours to process". Basically, they don’t want to help and they don’t care. This would never happen with Amazon!!!

I sent one important document on Wednesday 03/10/2021 as overnight delivery. This packet still not reached to the final location. It's supposed to be reach on the very next day as I paid more amount for the overnight shipment. Now checked with customer support with Sherry and then escalate to Charles, they are apologizing the delay and they don't even given any proper response. They are telling it may get on Monday 03/15/2021. If it's urgent delivery please don't go through FedEx.

I ship for my business using a 3rd party to purchase discounted FedEx shipping labels. This is common practice, as 3rd party businesses have contracted lower rates than purchasing directly from FedEx. I always use 3rd party fedex companies to save money with no problem. One day in January 2021, I shipped 4 large packages and had them picked up by FedEx, who scanned and picked up no problem. A few days later I check tracking, and there's a red fraud flag on those 4 packages. I called FedEx and was transferred, given the runaround, etc. Finally at the end of FEBRUARY (!) when none of the packages ever made it to my customers, they finally gave me their "solution".

I recently received a package, which was a return from US to Canada. I found the package on my door step. On the invoice attached to the package was no charges owned indicated and I did doublecheck with the tracking on the website. There was no charges due mentioned. 3 weeks later I am receiving an invoice for 59$ various fees, customs, HST etc. I was not contacted by FedEx in any way before or after the delivery to be advised that will be charges associated with the delivery. No signature was requested nor advised anyone about the delivery. Called FEDEX customer service and no resolution provided. They just told me to dispute it. I don't have any legal contract with FEDEX and didn't sign any document for shipping or receiving or to authorize FEDEX to be my representative before the customs. I will sent a complaint to the Federal consumer protection Canada to deal with the issue. FEDEX has the worst customer service, rude and arrogant.

This is the 3rd time I haven't received an item, even though FedEx states on the tracking that it was delivered. Since I do not leave my home, I would know if they dropped it off, and they did NOT. Either their drivers are lazy, or they steal packages. If I could leave a ZERO rating, I would do so. Their customer service reps are overseas, difficult to understand, and cannot help solve these issues.

They accept the package for next day and then the package sits in transit with no way to follow it. Customer service uses the same old excuses, Weather or Bovid, don't accept packages if you can't deliver it on time, then they don't want to refund the cost of shipping next day.

I have called Fedex 3 times trying to get someone that spoke English fluently. Impossible apparently. My package shipped across the country in 2 days then sat in the same location for twice that! And it still hasn't moved yet. If you have any other option at all for shipping TAKE IT!!

Updated on 03/08/2021: So I've already posted on here last week. I've called Fedex dozen times, they don't care at all! My package was suppose to be here a week ago. Like I've stated before, I paid for OVERNIGHT. All they keep saying is a new date every day it doesn't come! Now if I lose my job because of them then what? That's the whole reason of the package being here in 1 day. I ordered a part so my car works again. Could only get the part online. Otherwise I would have gotten it at a local auto store. Why would fedex even let someone pay for overnight when they clearly know they can't fulfill the agreement? This company NEEDS to be shut down and let Ups expand and take over. A snow storm in 1 state over 2 weeks ago is what their trying to blame it on but yet ups has no problems. Excuses for lazy unorganized garbage company to take people's money and not do what they promised! Million negative stars!!!!

I mailed a package using FedEx 2-Day Guarantee. When I asked the lady at the counter, "Will this be delivered in 2-Days Guaranteed," she responded, "Yes, by 8PM." I mailed my package on 2/8/21. The package was delivered on 2/17/21. I was constantly contacting FedEx regarding this package. I found the employees is be either rude, have a "I don't care" attitude, or they out and out lied to me. What do I have to say to the employees who lied to me? I sell online and mail packages out 5 days a week. If you are going to blame the weather, you need to make sure there is a storm either where the package was mailed from, or the route it will be traveling along, or the destination.

Received a call 1 day in advance for a freight delivery. FedEx freight driver parked in the oncoming traffic lane on a state road. He called to ask if I had a forklift. When I told him that I did not have a forklift and was in a boot due to a foot injury, he requested that I come outside. I had to hobble to the top of a 220 ft driveway, to meet this lazy driver, during which I could hear cars honking as they could not see around his truck - which was parked in the oncoming traffic lane on a hill with a corner that prevented traffic from seeing around him. He refused to drive the truck down the driveway, and unloaded this attachment at the top of my driveway. It's only about 5-6 feet square and weighs 500 lbs. Incidentally, you cold turn a school bus in my driveway, evidently FedEx freight drivers are not that well trained.

Fedex decided to deliver my order a few streets over and whoever has received my items has never returned them. 50 calls between Fedex and Adidas, they both made me go through so much of an ordeal just to have to file a BBB and an AG complaint to get my $67.42 back. I googled and saw this thread with so many experiencing the same issues between Adidas and Fedex. Fedex has to be the most unorganized shipping company. I was supposed to receive (3) packages on 02/06/2021. However, none of the packages were received and noting on my camera to show anyone making a delivery.

Got my package today but it was already opened, got 1 item lost. The delivery was supposed to be last week but I did not received it. When I called this morning to follow up where is my package they said case is already closed because somebody signed in my behalf but actually, they delivered it to the wrong house number! Please, please next time, make sure you read the address before you deliver it!

I ordered something from FedEx and stayed home all day to wait for the arrival with a big note on the door stating our buzzer does not work; instead of making a one second call to announce the arrival of the parcel FedEx instead chose to spend at least an extra 30 minutes to write a parcel slip note and drive it miles away to a post office. Apparently they “do not carry phones“ so I suppose that also means their own company can never contact them either, very poor customer service; go elsewhere.

I'm accustomed to the marginally poor delivery service, but this case calls for a special accolade, because they have taken idiocy to new heights. We have a 20 pound package that is scheduled for delivery tomorrow. It requires a signature. We won't be here. We WILL be here the following day. I used their "Delivery Manager" to reschedule for one day later. They wanted to charge me for the privilege!

Twice now FedEx has delivered my merchandise to the wrong location. They must have delivered it to 334 instead of 344. Hopefully I will get it back. When I spoke to FedEx they acted like they didn't make mistakes. I told them I had the truck passing my house without stopping on camera.

I’d give them no stars if that was an option. Worst company I have ever dealt with. Terrible customer service. The Watertown CT manager Nicky ** is rude and condescending. They delivered a package that was to be re-routed back to me. They promised multiple times it was on its way back to me with no further charge. Then they screwed up again and offered no solution other than to charge me again to get my package back and there was no way they could waive that fee. Told me I couldn’t speak to a manager on the phone BECAUSE OF THE WEATHER! They couldn’t take a PHONE CALL BECAUSE OF THE WEATHER. If you’re in the Watertown, Waterbury, Wolcott, CT area just drive the extra bit down the road to use UPS. Honestly wherever you are located just use UPS or USPS. FedEx will give you the run around and then try to place the blame on you. I wish I read their reviews before I ever used them because their reviews are awful. Spend your money elsewhere.

The only reason for the one star is because I can’t choose zero. Today is the 2nd time in 4 days I’ve received a notification that a delivery attempt was made. Both times I have been home and can verify no attempt was made. This is a box of perishable food that doesn’t even require a signature or for me to be home at time of delivery. This has been a consistent issue with FedEx. How these drivers are able to flat out lie about delivering packages over and over again is beyond me. The first time they “opened a case”. For this second time, I was on hold for 10 min then told I need to call back later because the system is upgrading. Infuriating. I will be contacting the food delivery service to let them know I will no longer continue to use them if they choose FedEx as their delivery service. The incompetence is astounding.

I had a package that was paid for 2-day delivery, and it was shipped on Feb 23rd and guaranteed to come on the 25th, and my package didn't come. Things happen, so ok. Then the 26th rolls around and I get another out for delivery notification just to have it rescheduled again! I called customer service and they promised and guaranteed me that the package will be here Today the 27th, and guess what? The package was rescheduled once again for the 2nd for some reason. I'm not sure what the point of 2-day shipping is with FedEx if my package doesn't come. I have to add that I've received shipments from UPS that departed from California, Texas, and Kansas and all my packages came within 3 days without paying for the faster shipping.

Fedex needs to be held more accountable for their mistakes. They constantly send packages to wrong places and they change delivery dates because of their mistakes and they overcharge for their shipping just to be worse than if you delivered the package yourself. Do not recommend and hope the company gets their act together.

Worst service so far. Have packages come in from multiple providers. FedEx is the only one that the package was shipped after the weather and was shipping from my same state, and it literally hasn't moved in 4 days. Terrible service, at this rate I'd almost rather drive 4 hours away to pick it up versus paying for their services. You never know when you'll get your package otherwise.

Updated just now. Worst service EVER. FedEx customer service is dismal at best. They could care less about you. They have outsourced their customer service to the obvious low bidder who will tell you that they are trained.... trained to brush you off. If you do have a problem with your shipment...it's your fault for selecting the shipping method you did. What I was unaware of was their economy service gives FedEx the option to deliver themselves or pass it to USPS. My package arrived at my local hub, and then got shipped out of my state to be dropped off at a USPS facility where it got lost in the shuffle. They could have at least dropped it at a local USPS facility. So what was supposed to be 5 to 7 day delivery, took nearly a month to get my package. It is very clear that if you do not use the most expensive method, THEY DON'T CARE. Wish I could rate 0 star.

FedEx customer service has severely plummeted. I was notified a package was delivered to my home. I searched my camera footage and no FEDEX personnel had been to my house. I attempted to contact FEDEX immediately. Their customer service is a joke. It took me two hours to even get to a message that even made any sense. One of the first options should be if you have a problem with a delivery. I called the corporate number only to be told to call back after 8pm. I’m very sad to see the decline in customer service. Everyone practically has cameras so why these drivers don’t take their jobs more seriously is beyond me.

I have had several packages within a year that have disappeared! They were supposed to be smart post. That means they are delivered to post office for last mile. They say out on FedEx truck for delivery then say delivered. I use their virtual site on FedEx it says post office delivered it. I contact post office they say they never received it! Don’t know what is going on but someone needs to be held accountable!

DON'T USE FEDEX. Its infrastructure has collapsing due to bad weather & overbearing of COVID deliveries. 4 days to receive time sensitive overnight delivery, within an hour returned for shipment at FX office, and still not arrived!! 5 days later with NO SCHEDULED DELIVERY DATE AT THIS TIME!! THAT IS 9 DAYS AND STILL NOT ARRIVED, Why isn't anyone talking about this???

Save yourself the time and ship with UPS or USPS. Fedex lies and is extremely undependable

On 2/15/21 I ordered a new phone through my cellular carrier. Due to severe weather conditions in the shipping state, the label was not received by Fedex until 2/18/21, it was overnight delivery option. It is now 2/23 and I have yet to receive my package. On 2/18 I received an email from Fedex stating my package will be delivered by 2/22 by 8 pm. I waited and did not get it. 2/23 I received yet another email stating I should receive my package that day by the latest, 8 pm, at 735p.m. I still did not have anything. This is a package I have to sign for so sitting at home for days and days is asking way too much from people. I called Fedex customer service 3 times and went through the entire automated phone jargon only to be hung up without speaking to a representative every time. Finally, on the 4th try I was able to speak to a live person.

I will never again use FedEx for any carrier/courier needs. This company has slowly dig itself into a hole that they will not come back from. They are so careless and negligent! How can they promise a delivery date on a overnight shipment and 10 days later still no delivery!- FedEx has been on the downhill for a while with extremely bad customer service, damaged and lost shipments, drivers stealing packages, etc., etc. Recently, the weather issues have made it worst but they can't continue to blame their flaws on the weather. Companies must diversify and not rely on just this carrier for their shipments needs. I wish Amazon would go full force into this area and take over FedEx business for good!

I dropped a letter on February 12. It is now February 23 and not one FedEx employee can tell me where my package is. Every time I call I get different information. They say they will call back but NEVER do. I am EXTREMELY angry with their service. I will NEVER use FedEx again for anything. I would like to pick my package up at the local airport location however they will not let me do that either. I am perplexed as to what to do, this package contains VERY important, costly documents. If I could use negative stars, I would definitely be a -10!!!

Talked twice to representative and told them I got a email saying my package left at my door. Not my door. They wont fix this or try to. Very unhelpful. These drivers drop stuff off everywhere and do not confirm it is at the correct address. I am tired to getting packages not mine and having to deliver them. Now when I expect a package and I get none. Drivers should be accountable for wrong deliveries.

"Overnight" package scanned in Woodbridge Virginia at 10:36 a.m. on 18 February from a nearby Safeway store. Tried dropping off at their FedEx shipping store at 2910 Prince William Pkwy, Woodbridge, VA 22192 which was open and staffed, but doors locked and employees ignored me. The "overnight" package addressed to Daytona Beach, FL is still stuck in Memphis, TN as of 1130 p.m. on 22 February. Pitiful. No wonder their stock price has went down so rapidly. They can not be relied on to deliver packages in a timely manner. The FedEx virtual assistant adds further insult to their sullied reputation and incompetence.

This is one of the worst customer service companies in the world. Ordered a small package under 1 lb. Cost me $10 to ship to California. Now it has been 8 days and still no pending delivery date. I have called twice and had the same generic answer given blaming it on the weather. Yet my son in Texas sent me a package 2 days on this Wednesday and I received it that same Saturday the same week. They are liars and offer no refund on my 2 day delivery fee. LIARS and untrustworthy to do business with.

Updated on 08/17/2024: Resolved.

Fedex was the best courier, now is the worst... Never deliver anything on time since Covid started in 2020. CEO and everyone at the management position should get fired to see if they can get on track quickly!!!

If I could give a 0 star I would. Driver delivered to the wrong address and FedEx customer service refuse to accept mistake. Now my items are lost. Best part is that customer service personnel believes they did their job.

The FedEx in this area is terrible at even attempting delivery. I called twice to ask what was going on and the calling service would just hang up on me. All I want is for them to drop the parcel off at my house.

I had a package sent to me of something I needed while I was on vacation and decided to use FedEx. The package was mailed Tuesday 2/16 early morning and I paid for express overnight shipping by 10:30 am on Wednesday 2/17. It is now 4 days later and my package is still at the origin location that it was sent from and now I am going to be leaving where I was suppose to be receiving my package from to head back home. I called customer service several times with no success as to why my package is still not moving and they were rude and un-apologetic. I use express shipping very often to send and receive things through USPS and decided to use FedEx and give it a try and I will never use this company again. Please listen to my experience and use USPS instead because they are cheaper and never stop moving mail no matter what. Hopefully I can prevent someone from having to go through the headache I’m dealing with now.

Finally taking a moment to post how awful FedEx parcel service really is, once again leaving half my package in Memphis and delivering the other. I paid an extra $25.00 to have second day air, now only to find I'm NOT getting even second WEEK service. FedEx obviously sucks! BEWARE POTENTIAL CUSTOMERS!!! Use UPS or another highly rated service instead of one that has numerous complaints not only on this site, but also found on BBB and other credible sources. I will go out of my way to NEVER use FedEx services again and recommend to others NOT to do the same. YOU WILL NEVER GET ALL YOUR PACKAGES!!!

FedEx in Carolina, Puerto Rico had the habit to hold package in their station and demand receivers to pick it up. This happened to me twice with large items I sent to my mom, who lives over an hour away and do not have transportation.

After my phone died I ordered a phone from Google and they used Fedex as their shipper. The phone was being shipped from a warehouse in the suburbs of Chicago to downtown Chicago where I lived. It was supposed to arrive on a Thursday and was delayed. The tracking website indicated "pending" for 5 days. I called every night for updates and the only information I was provided was that a case was created. Then all of a sudden, the following Monday, the tracking website updated to "delivered" but said the package was delivered on Thursday. It is now the following Tuesday and I still do not have the phone. My experience seems to indicate that Fedex not only lost my phone but is also creating erroneous delivery messages to cover their error.

They don't deliver on time anymore, and they lie about it. Was on vehicle for delivery 4 times. They gave a different reason each time for why they were not able to deliver. Very frustrating to deal with. Don't ship with FedEx anymore.

FedEx is worst. They said couldn't find my address, but I never even seen a truck come down my st. Customer service is horrible lil English strong accent. The next day was something couldn't find address.. I get packages with UPS, an Amazon.. sounds like they just toss to side and just don't even try to deliver ya package.. Now I called again. They said I have to contact the seller so I can pick up my package that I paid for. This is all ** never again..FedEx is horrible.

I paid significantly more for FedEx shipping as I thought FedEx was still superior to other shippers in delivering on time, with stellar tracking and customer service. FedEx has become awful. Fedex tracking is inaccurate. FedEx customer service does no more than make excuses. FedEx does not deliver on time. FedEx is a dinosaur of a company that not dependable. I will NEVER use FedEx again. FedEx is like the old gray mare that ain’t what she used to be, ain’t what she used to be, ain’t what she used to be.

We had some very important papers being sent from Chicago to Arizona. In all cases of this review FedEx was paid to deliver papers by noon or earlier. It never occurred in three instances within one week. In the first case papers sent priority overnight for receipt by noon on a Monday were delivered at 11:23 am but to the WRONG ADDRESS. Wrong street, wrong town. FedEx's website reported the delivery as fine and on time. I waited all day for the package. By that night, it was revealed that they had delivered to some other random address.

Package is late. Tracking it only 2 hours away for the last 4 days. It said in transit for 3 days and arrived only 20 minutes away. How does it take 3 days to move 20 minutes away? Customer service is nonexistent.

I paid a company quite a bit of money to have my package shipped through FedEx. It would’ve been cheaper if they used a different service. They told me I would have my package by the sixth. It was updated that I’m getting it on the six. By the end of the day that it was updated, I’m getting it on the seventh. By the end of the day then on the eighth, it said it was pending and they don’t know when I’m getting it. I need that package to take with me out of state. It will not be getting here in time. When I called customer service they said that, "Sometimes we have problems!" Next time I will ask them to either use UPS or ship directly through the USPS.

A lady working as a customer service representative in Fedex Canada was very rude to me from beginning, with that high tone without any reason even though I just called to take information regarding one of my duties and taxes bill from fedex. Never using fedex ever again! Very bad experience!

I had a delivery on Sunday. Our driveway was snow covered and slippery. The driver called from his truck and said he didn't want to try the driveway but would walk the package up and leave it under our carport if that was ok. That was fine with me. I appreciated that he called and then took additional steps to deliver. UPS would never have done that. They won't even drive up in good weather. They leave packages along the road where it could be stolen. I just wanted to praise the driver and FedEx. I wish I knew his name. I have the phone number that he called from. It is **.

The company never manages to hire employees that can follow directions to leave it inside the first door, or buzz my apt, or calls. As such I have had most packages delivered by them stolen. Wonderful.

I ordered a package that is expensive and had an exact delivery date. I was told that the package will be delivered by 8 PM on the delivery date. The package did not arrive and I did not receive notification that it would not arrive. I took off work because this package requires a signature. Called into customer service. They were not able to provide any information. Only to tell me that my package will not arrive today, tomorrow or the day after. It will be scheduled next week.

I had a package to be delivered by my employer for my work from home equipment. My employer entered my address incorrectly and I contacted FedEx to update which I was told they did. The next day my package was still not in transit to my delivery location. When I called them I was told the package was being held due to inclement weather and unpassable roads. Mind you it has not snowed rained or another weather event that would create unpassable roads and there certainly was not inclement weather. We haven't had snow in over 2 weeks. I asked when the package would be delivered and why the incorrect code was added to the shipment and they deflected my question. I do not trust FedEx after this and will never use them for my own shipping needs. It is ridiculous to have put in an untrue code into the system to avoid delivering my package.

I've shipped FedEx for years through a direct pay account. I use my online account and drop off at a local store that verifies the weight and label before I leave it. This December though they charged me 60% more than the shipping quote without notice. When I called they couldn't tell me why. The invoice has "other handling charge" with the added amount. The rep said my package could have been damaged or someone had to touch it. I verified with the receiver that the package was not Damaged or retaped. The rep said there is nothing that can be done. I won't ship with them again, it should be illegal to quote one rate and arbitrarily add other hidden fees.

Once again FedEx proved itself to be the worst shipping company. Tracking showed it was delivered and left at my front door. As soon as I received the delivery e-mail notice, I opened my front door and there was nothing, and our dog never barked who barks at anyone approaches our front door. It has been 3 weeks since I filed the claim and nothing. Ebay refused to refund my purchase because tracking showed it was delivered. And this was not the first time it happened. I will not and advise anyone not to purchase from any vendors who use FedEx, period!

I paid 25 dollars to send two pieces of paper to Overnight to MD. 10 days later it was delivered to my own house. So I mailed it again USPS 50 cents. Got there in three days. FedEx refused to refund me.

We live 400 ft, back from road. Blacktop straight with large turnaround area. In the last 3 months I have had four deliveries left on the road at the entrance to the driveway, at a neighbor's 4 houses up (rural area so not next door), on the side of the driveway in the muddy edge. I have called customer service to no avail. I am never sure if I got my delivery or if someone stole it. The delivery email always says left at front door. I have been home each time and never have they come to the house for the 4 deliveries above. If I require they have me sign for it they tell me they will just take it back to the main office and I will have to pick it up. I am now telling anyone I order from not to send it Fed Ex. I cannot get an answer as to how to handle this from the company. BTW UPS and USPS have no problem coming to my door.

Tuesday, January 19, 2021 1:27 PM OLATHE, KS Arrived at FedEx location. Once AGAIN FedEx has FAILED! More disappointing is that Time Life does not care! The freight has sat for a week in Olathe KS - Time would NOT do anything last week. Today when I call I am told I cannot file a claim until Friday even though FedEx has told me it is lost. They will NOT email or fax the form - snail mail only. No refund, No replacement order until they get the form. I warned them that FedEx is NOT trustworthy! Martha #** in Florida advised no supervisor available to even call me back. Simple - refund my money and I will NEVER purchase from you again! DUE TO FEDEX - TIME HAS LOST A CUSTOMER / CHEWY HAS BEEN PUT ON WARNING ABOUT FEDEX!

FedEx tracking program is anything but "user friendly". It is cumbersome, inaccurate and nearly impossible to understand. If the merchant had not charged so much more to use them I would have chosen another carrier. FedEx delivery is exceptionally slow and unreliable. Next time I will pay extra and choose another carrier.

Over the last several weeks I had 4 items that were supposed to be delivered by FedEx. Three of the items they failed to deliver to my address. I received texts messages saying they delivered my items to my doorstep. I'm not sure what is going on but the incompetence with this delivery service is at an all time high.

For such a large company you would think they would have better customer service and be more attentive towards their customers. I shipped several packages and they are MIA, charged double, triple the amount after sending the packages, or broken. I have tried to get in contact with them to resolve this issue, but they either avoid me or dismiss it altogether. An example of the overcharges is I shipped a flat-screen TV from another company. I had no overcharges, no surprise charges and my TV came in one piece. Wish I would have found this company way before FEDEX! I would never use this company again! They won't even try to make things right. This is a lot of stress, headache and time.

I would give a negative number if there was one! I have had freight left in the rain - middle of driveway - I am on an acre lot and the freight literally left 10 feet off the road (out of my sight) to be stolen - anywhere, EXCEPT my delivery location. I am on a very busy intersection and due to their carelessness my freight has been stolen and damaged! I have a safe place, they have been told - they do NOT care! I have told drivers where to leave the freight, I am ignored. I have asked drivers to have a supervisor call me - they do not. I am a business that closes at 330pm and they come at 9pm. I filed a theft claim and Rebeca ** called me and made all sorts of promises - NOTHING! You cannot reach corporate since no one at this level cares...I have told vendors to stop using them.

I have read others complaint against FedEx and realized that I am not the only one dissatisfied with their service. I am new to FedEx, just opened an account in November 2020 as a small business owner. The sales rep assured me that I would never have any problems unlike with the post office and guaranteed delivery of my packages on time. My items are all perishable and I pay to sent everything overnight. I ended up spending $1,479 in shipping. I have 3 packages that were to be delivered overnight and they arrived late - i.e., one arrived 2 days late, the other arrived 3 days late, and the third one arrived 5 days late. Of course the customers had to discard the items because they could no longer eat them; otherwise, they would be sick. So I had to send the customers a new order at no cost to them.

I sent an important document from Montreal Quebec Canada to my uncle who stays in Veraval Gujarat India. Though Veraval is a small town in India that's why I double checked with Fedex if they will be able to deliver at Veraval or not. They verified and gave surety that they will deliver to Veraval within 5 days and we paid CAD $145 (Indian rupees 8366.86). On the 5th day my Uncle had received a call from Rajkot Fedex office which is the nearest town from Veraval that Fedex India will send that document to Veraval after 15 days from that 5th day. We filed a complaint to Fedex India, they given an alternate approach that if we give an alternate address of Rajkot instead of Veraval which I was not advised when I sent that document. It's their responsibility to deliver that document on time if they are charging us a very good money. Leave it...

Per my report here yesterday, my box finally, actually arrived (fortunately I was home for the necessary signature *done by driver*) on the 18th- despite emails informing for the 19th. They're a bit of a mess, for w/e reasons, but mostly they still come through... eventually.

FEDEX has gone from my favorite and most reliable shipper to the worst (even behind USPS). Every company blames "Covid-19" for every complaint. FedEx will probably state the same. This is a bogus excuse when most other companies are not having similar issues. Customer Service Via Phone - Forget about it. No live person exists via phone. If you call you end up in fedex phone option hell. Just stating "customer service" doesn't work. You will spend a minimum of 15 minutes trying every possible fedex phone option with the hope of reaching a live person. Your desperation and anger will peak around this time but don't worry about slamming / breaking your phone or yelling profanity as you hang up. The virtual fedex disgruntled assistant hangs up on you with a smug "please call us back when you decide what you want" essentially robbing you of the opportunity to hang up on fedex first.

I will never use Fedex services after my last experience with them. They blatantly lied to me multiple times and ended up 'losing', then destroying my package and refusing to reimburse me for it. First, Fedex tells me they tried to deliver my package but it was refused upon delivery attempt. Never happened... I then tried to go to the nearby Fedex center to retrieve my package within days of this notification. As instructed by Fedex, I show up to the facility and they tell me my package is being sent back to the sender (my mother). I wait a week, then two, and nothing. I call them and they tell me it's at the facility to be picked up...I then explained I already went there and they told me it was being sent back.

My daughter spent a fortune getting samples from Germany only to find when they go to Shannon the FEDEX PEOPLE demanded a form as they said Ireland was not in the EU that it had left with the UK, such gross incompetence and I hope you pay compensation as it cost over 500 euro to arrange as a once off. Typical crap.

Their driver said he attempted delivery when I didn't leave the house and was waiting on the package all day and he/she never came. After looking online, I discovered that this is an experience shared by several people. Corporate refused to help resolve the problem and I will never buy from any company again that uses Fedex for delivery.

Literally the worst company I have had to deal with in regards to delivering packages for me. Their automated service sucks. Frustrating customers from the moment you have to give a tracking number to pull up your account, constantly repeating myself, no way to talk to a live human until after I give my tracking number. I spent 4 hours today, waiting during the window I scheduled for my pick up. No one ever called, messaged or showed up. It is now going on 6 hrs. I called requesting if there was an offer they could me for wasting my day waiting for them practically all day, and they said nope. Make another pick up appointment. As if I would trust them to come after what happened today! Pretty much telling me they don't care about me as a paying customer. Apparently this is the service I'm PAYING for. Never again will I waste money on such horrible customer service and delivery service.

I have always used FedEx and all its shipping and will continue to use them as they are by far the best in the world. I love the delivery staff also due to the most professional delivery services I have ever used and experienced.

We recently moved into our home. Have been ordering online during the pandemic. 3 times in 2 months FedEx has delivered items for other people to our home. Called and they said they would come by to pick up and deliver to proper address. 3 times this never happened. I had to track down the address and phone calls to get items to the proper people. Along with this, my packages are being delivered to wrong addresses. Seems like this driver just pulls up and pulls out any package and drops it on a doorstep. Customer service with FedEx is terrible. They say they will call you back and never hear from them. They even go as far as to put in their notes that they called and left a message but never have. Cannot get any answers on a phone call, they refuse to transfer to a supervisor or have a supervisor call you back. I am requesting places I order from not to ship with them ever again. I will never use them for anything!

Believe it or not... I dropped off a critical package (a hard drive full of encrypted medical data) for FedEx Priority Overnight Saturday Delivery on Friday Dec 18, 2020, and 3 days later the package had NOT EVEN BEEN PICKED UP. So on Monday Dec 21, 2020, I went to the Walgreens drop off location, got the package back out of the Fedex cabinet with employee help, and DROVE it to the destination in my vehicle. I understand that Fedex is in their busy season and dropped the ball, but the part I don't understand is they refuse to refund the delivery charge. They NEVER PICKED IT UP, never provided any service, and refused to refund the charge on my card.