FedEx Reviews

Absolutely horrendous customer service for lost packages. Took 4 business days and 5 customer service representatives later prior to a case manager to be assigned to the shipment. No compensation or expedited services was provided for the lost shipment. Absolutely will never use Fedex again.

Package was to be shipped to SC. Tracking stated it left Georgia, went to California where it stayed a few days, then shipped back to Georgia, then I get a message saying it will arrive at least a day late due to WEATHER! The weather's fine. To go from Georgia to California and back to Georgia to get to South Carolina is ridiculous. Not happy at all.

The token was delivered to India from US, which was for personal use but along with my name the company name was also mentioned so the Fedex people were asking for IEC and GST document from the company but the company will not be providing those documents at any cost. I requested fedex for any other ways to get it shipped without those documents. Still they denied to deliver without those documents. Can anyone please suggest how to overcome this issue. It’s my kind request if anyone can help to fix this issue. Suggestions: **

I have had nothing but bad experience's with FedEx. They keep pushing back delivery dates. Bad customer service, and what really irritates me is I ordered some merchandise from a company and paid for overnight shipping, the package didn't arrive until a week later, and FedEx didn't even bother about asking me if I wanted a refund. They're a terrible shipping company and the customer service is lame also. If you can avoid them, please do. You won't regret avoiding them believe me.

I shipped an important document to Germany from the USA using FedEx International priority service a month ago. The package got lost. I had to spend several hours over the phone with FedEx to find out whether the package was lost. Their customer service is terrible. I paid $69.00 to ship the package with them. I have not got the money back yet. The interesting thing is they charged me $85.00 again two days back for the same shipment. I called their billing department and they said they charged again because the shipping charge has been adjusted because of the delivery address. This is simply ridiculous!!! They adjusted the shipment charge of a lost package!!! They asked me to contact my credit card company to dispute the charge. They can't reimburse the money. NEVER EVER use FedEx again.

I am a purchasing agent for a large retail floral company. I use FedEx often. It seems now at least weekly Fedex has a mis-sort or some bogus reason for not delivering my fresh flowers on time. Express service is very expensive and I find myself needing credit way too often. I call, I go through the prompts on the phone and eventually I get to speak to a human and at least they are honest with me and cordial but there is never any resolution. I can't even file a claim right away. I have to wait for the shipment to be billed to my account first and that generally takes a week to ten days. Thinking UPS is sounding better and better.

They did not deliver on time and made me waste an hour and a half to pick up something that WASN’T EVEN THERE!! Then they were acting like it was my fault! Like it was my fault I showed up on time?!?! They continued to do this to me and continued to rip me of my money, so now I only use UPS.

I received an erroneous notification today that my package, containing $250 worth of stuff in it, had been delivered. That was not the case, as I heard that FedEx had been at my apartment, but didn't even bother to buzz my door, let alone leave a door tag. Now thanks to them, I have a case number and that'll take days. Thanks for screwing up my day and order, FedEx!???

They have my package locally and refuse to let me pick it up until it’s delivered Monday. I will never do business anymore with anyone that chooses to do business with this delivery service. I think it’s a load of crap. I have to wait until Monday to get my Fitbit when it’s literally right down the road. UPS or post office would’ve delivered it today. They’re also notorious for saying it will be delivered one day and it show up later that week. I can’t wait until Fedex goes out of business. They suck!

Tremendous surprise I took, when I saw the email that said my package had been delivered. However it is a lie, my package never arrived. Now they cannot recover my money, nor my package. Bad work FedEx.

I’ve had many problems over past 12 months from Portland Oregon FedEx. They continue to mark my packages as unable to deliver as business is closed or customer not available. Untrue. 1) This is not a business. 2). I am almost always home as I care for my disabled mother. And 3) the messages get sent out at 2-4 am when they are loading trucks for delivery. They obviously have not actually been to our house at 2 am to tell we are not open. I’ve called many times. I get the runaround. I’ve giving up. Unfortunately I rely on delivery since I am pretty housebound due to care of my mother. Yesterday I received a package over a week late. FedEx put a sticker on it saying customer requested delivery a week later. Not true. The package was live plants which were left in hot truck. They are dead. I cannot tell the original shippers, especially the Parker companies, to not ship via FedEx. So I’m stuck. Because FedEx does not listen and lies.

Every time I expected a package from FedEx I faced an issue, their drivers are looking for excuses to not deliver your package. This time he said there was a security code!!!! I am getting all my packages from other carriers, I don’t know what is wrong with this FedEx drivers.

Last month I ordered from a catalog and it was sent out by FedEx but delivered by the postal service. I thought it was strange also last month I ordered some medical supplies and they were sent out FedEx and to be delivered by the postal service. I think this is dumb. Because if they ship it out by FedEx you pretty much know when it will be delivered. But when they delivered by USPS you have to wait around for the mail carrier. I did google it and found out that they have what's called simple ship which is a cheaper rate when FedEx delivers it to the post office and the post office delivers it. From now on when it says how much shipping is I'm going to ask is this being delivered by FedEx or will it be delivered by USPS. Though I did find a tracking through USPS and they said by the end of the day but knowing our carrier and I'm in a senior building we don't know when that is. There's no set time that they deliver.

I have bought some items over the internet stores and got it shipped to UAE.. To find out that FedEx charged me over $200 extra.. When spoken to them, they didn’t take any action and the informed me if I don’t want the item they will refund the amount back (shipping handing amount) but then they will DESTROY the items and I have to deal myself with the seller... Therefore it’s not recommended at all to anyone who’s running on low budget!!

FedEx has been withholding my packages all of a sudden. I received updates for the past 3 days my shipment was on the truck to be delivered that day, but it never was! This should be illegal what they are doing, and when I called customer service... they said it would be here today by 6:45 PM guaranteed. Well it's 7:20 PM and still no packages! I have no idea if I will ever get my online orders from their incompetence. Also I'm worried they're damaging my goods by infecting them with a disease or something. Their online tool is a joke and so is their customer service. Never again will I trust shipping my items via FedEx or with a company that uses them!!!

I woke up extra early today to wait for my package and I kept checking the tracking status of my order. Eventually it said "Delivery exception 11:50am". I saw this at 12:07pm. I went to go check if my package was here and I received a door tag instead. I was home the entire morning, there was no knock on the door or anything.

I wish I could give FedEx a zero review. I order a package with tracking number **. It stays at the warehouse less than 30 minutes from my home for over a week. I called about it. 1st call they lied and said it would be delivered the next day. Didn't happen. 2nd call they told me someone would call me the next day. Didn't happen. 3rd call they finally admitted they broke the item and I needed to contact the shipper to file a claim. This is e weeks after it shipped. Company sent another one out. A week later I still haven't received the package as they have rescheduled the delivery AGAIN. I guess in e day I'll get my item.

I have now had 4 packages delivered through FedEx in the last month. All 4 have been sent to the US Post Office before being sent to my address. The one package came from only 2 states away, but took 10 days to deliver. I tracked the packed and it was less than 30 miles from my house. The package was delivered 3 days later. FedEx could have (should have) delivered it right to my door. Instead they sent it to the local post office. This took 1 day. Then the post office had to sort it. This took another day. Then the post office put it on a truck to be sent to me. This took yet another day. RIDICULOUS!!!!

My FedEx driver holds packages and only deliveries when has more than 1 delivery in area, the tracking number will show out for delivery but doesn't get delivered. I have called FedEx and put in many complaints and FedEx does do anything to fix issues. I have even caught the FedEx driver falsifying delivery dates with my security cameras. He said delivered and then would delivery another day. I have also complained about this and no resolution has come of it. FedEx is the only shipping in my area that have so many issues with. FedEx customer service is no better, they tell you lies. My favorite is it will come today and never has. I am fed up. Will stop choosing them and or buying anything that is shipped through them. There are laws with delivery of packages and FedEx is breaking them with their drivers and don't care. Look elsewhere.

I purchased an item online and the seller used the FedEx SmartPost service to ship the item. They literally took 15 days (more than 2 weeks) to deliver it to me and this is not even international shipping. Only domestic. UNBELIEVABLE! I know this is FedEx and USPS combined delivery service but USPS did their part well. They only took 1 day to deliver it to my house. But FedEx took 14 days to deliver the package to USPS. Don't ever use FedEx SmartPost.

FedEx says "pkg. Delivered". No. Sure didn't and camera verifies no delivery made. Driver kept pkg. FedEx has done a very poor job for us. Not delivering when said. Verified thru video camera, no delivery to my porch.

Why Even Bother Shopping Online? FedEx is very often late, delivering one or more days later than the actual scheduled delivery. Today, even worse: Returning to seller. FedEx couldn't deliver your package. Shipment returned to Amazon.

Extremely disappointed by Fedex & not only due to a failure to deliver an order via Lowes.com, but also how customer service has handled this. Followed all procedures, opened a case, but Fedex WILL NOT provide an update on my delivery, an update on my claim, or redeliver.

I work from home managing a lawn service. I ordered oils for the equipment and had them sent to me with the company name on the label. The day they were to arrive, my landlord had hired my company to do yard & tree service. While the trucks, trailers and crew were outside, all with company name covering them, we all watched the FedEx driver pass by twice. Never stopped. At the stop sign 4 doors down, I got the alert my package had been delivered-AT THE FRONT DOOR! I called immediately and was told to ask my neighbors and check my neighbors porches and finally they would look into it, call and have the package resent. The resent order, same thing. Said they delivered at front door and nothing. I have cameras everywhere. No FedEx showed up but I got the alert saying delivered.

I’m only giving Fedex one star because I have no other choice. They don’t even deserve one star. My husband and I sent some packages from D.C. to our new location (in another state). We used FedEx to deliver our important boxes due to not having enough room in our vehicle. Once we made it to our new destination we were notified that all of our boxes except two had arrived. Days later the other two boxes “arrived” to the place that we had them delivered to. One of the boxes that we were anxiously waiting for contained all of my husband books for his medical residency. You can only imagine how expensive these books were. When we opened the box that was suppose to contain his medical books we were shocked. There was not one single medical book in the box, but instead it contained many other books that weren't ours (approximately 15). There was however two items that was ours in the box.

My overnight mail was delivered late because of "weather conditions". Customer service representative told me that Fedex is not responsible for the weather. I agree with that. But they happily collect $49.85 for the shipping and promise to deliver it exact day. But they didn't. So the service is not performed. But they decline refund. Easy to understand that this company become unreliable.

My insurance company sent me a new phone via FedEx to replace my broken phone. The shipment was supposed to arrive at my front door on May 21, 2019, by 8 pm. I received an email notification that my package had been delivered to my front door at 1:58 pm on Tuesday, May 21, 2019. When I arrived home there was no sign of my package. I also checked with my neighbors and they hadn't seen the package either. I called FedEx at 6:10 PM on May 21, 2019, to let them know that the package hadn't arrived. The FedEx representative told me that the package had been delivered to the wrong address and would be retrieved and delivered to my front door by 10:30 am on Thursday, May 23, 2019.

INCOMPETENT SERVICE. This week alone I missed two work deadlines because of FedEx mistakes. One package was delivered to and signed for at a completely wrong address despite the correct label. It was recovered and redelivered to me after scheduled delivery date and my work deadline. The second package was scheduled to be delivered on Saturday. The status changed from out for delivery to business closed unable to accept package despite no delivery attempt at all. Someone at FedEx decided, incorrectly and unilaterally, that despite the shippers request, the label and scheduled delivery, my business was closed on Saturday and would not be able to accept delivery. CHOOSE ANOTHER METHOD OF SHIPMENT.

At Christmas time I had $1325.00 worth of packages delivered to the wrong address. Called the company I ordered from and said I waited at home for the packages but I did not receive them. They shipped out replacements and opened a claim to investigate. Same thing happened with my replacement packages. I called really upset. They sent out another replacement and I changed my delivery to a pick up location down the street. I finally barely before Christmas received my packages. The first week in January I had $2700 deducted from my bank account. Apparently FedEx tried to say they delivered them. They failed to leave out that they delivered them to the WRONG ADDRESS!!!

Had my pkg sent to my work. They lied about attempted delivery. We are open 9-2 on Saturday. Said they tagged the door at 9:27. Total lie. They were never there. Called customer service. They said pkg was bumped 'til Tuesday. Never called to see if I wanted to pick up pkg. Faked delivery. Total disappointment. UPS is king. FedEx has turned into a total crap company since capitalism took over and they don't give a crap about the customer anymore.

I ordered some merchandise from a company who will use FedEx to have things delivered in a a day because of the proximity of their warehouse to my area. So, I ordered an expensive item with 1-Day-Shipping (FedEx Home Delivery with Saturday Delivery). The package left the factory 3 hours from my house the night before and ended up at the distribution center at 2AM this morning - leaving at 4AM. It was sorted and sent out. 12 hours later, it had not arrived at my local distribution center and ended up an a distribution center less than an HOUR away at 4PM. It sat on the truck for 12 HOURS and barely traveled an HOUR!! WHAT HAPPENED?! FedEx never notified me of any change and the tracking only changed at 8PM tonight!

This is the second or third time this has occurred. My package was scheduled for this Wednesday 05/29/19 but had a guaranteed delivery of Friday 05/31/19. I was promised the day before on Thursday (since it wasn’t delivered) it would be on Friday and again promised on Friday it would be delivered by 8pm. I was waiting for two hours outside before and after my apartment lobby closed for the day. The truck never came. At 7:08 I got an update from tracking saying the driver tried to deliver the package but no one was there to receive it. The truck driver LIED. I called in after receiving the notice and nobody would do anything about it. All I got was it will be delivered on MONDAY! They said there was no way to contact the driver. Again, they LIED to me. Every driver is equipped with the ability to receive a message. When asked to speak with a supervisor I got a customer advocate which did absolutely nothing.

On 5/28/2019 I was schedule to receive a package from the company and watched the driver not even attempt to deliver. On 5/29/19 I saw the same. On 5/28/19 I was at home, called off for the day due to my wife needing to receive this package, when I sit watching out the window for my package to be received from FedEx. I physically watched the driver come to my residence and pull in front of my home. The driver never exited the vehicle and when I asked him if there was a deliver for my location he said "No packages". Less than 5 minutes later the package was marked undeliverable. I called FedEx immediately and made a complaint. They said the driver was coming back and at no time did the driver return. (Time and money wasted based on hourly because I called off ($173).

I've had three packages now delivered to the wrong address when being delivered by FedEx. Despite using the same address for UPS, they just don't seem to understand the concept of mail delivery. I am an architecture student and ordered items needed for a class well ahead of time (even though I'm an Amazon Prime member), and now I will be counted absent from class thanks to FedEx. I talked to multiple people from customer service and not one of them has done anything to help me, and they suggested that I check my neighbors' front porches. How about you get out here and do your job!

Ordered a $700 Graco Sprayer from Home Depot. Stayed home all day to receive my sprayer. In tracking FedEx said they would be at my apartment by the end of the day which turned out to be the end of the day. My doorbell rang, by the time I got down to the entrance door, less than 30 seconds the driver was in his truck going around the corner. Never waited to verify I was home and my Graco Sprayer was sitting in from of all the apartments mailboxes!! Many times in the past thanks to good neighbors we have found each other's packages in front of the mailboxes or outside the building, once in the rain. All from FedEx!! Calling them is a waste of time. People need to come together and file lawsuits. Bring videos which many of us have. I will never do business again with any company that uses FedEx for deliveries.

Driver stated he attempted to deliver but never did. Was home and check cameras. No one ever stopped by. Called and spoke with supervisor and still had no luck. Waste of time and money. Will never use again.

I have been ordering things online a lot more recently. I have not been receiving my large packages in a timely manner. Once it was a car seat and I had to stay home because I was supposed to receive 2 day shipping no signature required. The person who delivered stated no one was home to sign. I explained to her she could have left it at my rent office if she didn’t feel comfortable leaving the package at my door. The young lady cursed at me and said, "You won’t get your package messing with me." I was able to speak to someone at the center not the 800 number. Now today, I was supposed to receive a large package. I received a text stating the package was delivered at 11:15 am. I took off work to stay home to ensure I received the package. NO ONE knocked on the door.

So I received an email this morning saying I'm getting my package today and I have to be present to provide a signature while receiving the package. I had to miss work today and was staying at home the whole day until I received an email saying that they have made a delivery attempt but apparently there was no one at home.

Over the past 4 years, Fedex has delivered packages sent to me and my sister across the street, to the WRONG address! It has happened more than 40 times!! I've called, emailed, etc. and NOTHING gets these morons to correct the problem. My address is **Dogwood TERRACE, and they have more than 40 times, taken my package to **Dogwood PLACE. I guess there is something to be said for consistency....consistently WRONG!! Terrible delivery company. UPS and even USPS (??) are much, much better.

I ordered a phone and FedEx said they delivered it to my door and it never came. What it was the driver took it to somebody else apartment. I been home all day yesterday and still didn't see my package so where is my package. If I could give no stars I would.

FedEx is continuously overcharging us based on estimated dimensional weight, and bogus fuel surcharges. They also "lost" 2 units of our products with value of over $2,000 from a sealed FedEx Pak, that then were suddenly returned to us unwrapped and destroyed (run-over by heavy equipment wheel tracks) loose in a FedEx box some 3 months later. For the past 6 months, we have continuously attempted to set-up a telephonic or in person meeting with our FedEx Representative for the Las Vegas, NV area to discuss these problems. We have been "promised" countless times that "someone" will get back to us within 48 hours and it has never happened. We find FedEx's response to our concerns wholly unacceptable in terms of both customer service and business practices.

I live in a building with 50 condos. FedEx and UPS have access codes to deliver to the units, which has worked for the 12 years I have owned my unit. About 6 weeks ago, things changed. I would get a notification that my package was delivered, but there would be no package. As I walked around the building, I would find all of the FedEx deliveries (for all people living here) in a pile on the 3rd floor (randomly by a wall) or piled in front of the mailboxes in the parking garage (not a secure area).

On 5/15 I placed an order which shipped FedEx. 5/16 I placed 2 orders also from E. Coast to AZ. 1 shipped USPS here in 2 days. 1 shipped UPS here in 3 days. FedEx to arrive 5/30! 2 weeks and was the 1 I needed first. Then they didn't even bring it to my house because I'm in rural area. They left it at the post office! What's the point of not just using the postal service then? At least it would have been here in 2-3 days and not 2 weeks!

Lake trip ordered tube and rope to pull grandkids at lake this weekend. Had delivery set up for Friday. Didn’t show up. Received email Friday afternoon stating took package back to terminal. Email stated be delivered Saturday. Stayed home all day Saturday. No package but received email stating package delivered at 137 pm. Called FedEx. Was told it was delivered which it was not. Again at home all day. Called again today. Was told it was again out for delivery again today. Not looking to get package today either. Poor communication with customer service cost me 300 more dollars cause not gonna disappoint grandkids. Went to Academy Sports and bought another. Poor poor company. Very bad service. But I learned a lessons. Don’t use FedEx.

They deliver a package whenever it is convenient for them. I guess I will wait for the driver to be less busy to actually deliver the package when it is scheduled. Maybe tomorrow, or the next day, or the next day....

FedEx delivery drops the packages off at the end of our driveway. It’s 125 feet to reach our porch. It’s not a secure place. It’s 10 feet from the road and not visible from inside the house. I called to complain and I was told that it isn’t required for the delivery person to put the package on the porch. This poor quality of service leaves any delivery begging for anyone to pick it up and steal it!! Every other company, including the United States Post Office deliver to the house, not the driveway! I will never use FedEx again, and if you value your packages you won’t either! They are too lazy to walk up my driveway! The worst is, that is company policy! Do not use FedEx!

Ordered things online. Package was sent from IL to CA. Scheduled delivery was 4/22/19. I changed my entire schedule to be home and waiting for the package. No one arrived. Door was open and ready to receive a package. At 2:40 PM I received a text that the package was attempted to be delivered but there was no one at home. No door tag was left. Definitely no one showed up.

Next Day Saver shipping is a JOKE. I placed an order with Forever 21 and was told by their customer service operator to wait 8-10 days as they locate my "lost package" and they would be in touch with how to refund me if I had not received it by then. Out $80 and no dresses to wear for my bachelorette weekend. I placed the order on May 16th plenty of time for a 1-2 day ship to arrive before Thursday and paid $25 for this service... I am NOT happy that FedEx didn't deliver. I understand things can happen, but have a policy and stick to it. If you can't deliver on time, refund the shipping immediately to the hardworking and paying customers relying on your company to come through with services they pay extra for.

Very poor response to problems. A FedEx delivery driver drove onto my recently laid driveway, turned and drove off, instead of going a couple of hundred yards to the turning circle at the end of our dead-end street. As a consequence the driveway was damaged and we have a $700 bill to repair it which they (FedEx) are procrastinating and obfuscating payment of! They use contractors, who are telling me to claim off insurance, instead of apologising and offering me direct recompense. What's worse is - they weren't even delivering to me or my street - just using my driveway to turn around on!

Placed an expensive shoe order, received notice notice package was delivered at 5:11 pm at my garage. Got home at 5:15pm no package. My neighbor who was cutting his yard, confirmed no delivery or even truck came into our cul de sac but Fedex representative suggested the package was stolen during that 4 min interval. Requested supervisor, rep put me back into the automated system. Had to explain my situation all over again, was placed on hold for 15 min by new rep who advised I had to wait until Tuesday to get any answers. Today is FRIDAY! We told by last rep delivery drivers put package is delivered in system even though it was not as a way to circumvent the system because they have until 8 pm to make the actual delivery. That is a deceitful and unethical practice! Will NEVER use Fedex again. Will not order from any businesses who use Fedex as a delivery option.

Ordered wine from a well known vineyard in California. Received a shipping confirmation notice and tracking number from FedEx the day the package was picked up by FedEx and an email with a delivery date of 5/16/2019. This is important because the package needed to be signed for in order to be delivered. Using the FedEx website we tracked the package to the local FedEx facility in Londonderry NH where it arrived on 5/16/2019 at 4:50am. According to the FedEx website it was put on a "FedEx vehicle for delivery" at 4:56am on 5/16/2019, and would be delivered by 8:00pm that evening according to the delivery notice we received from FedEx.

I had a package shipped in from China (2-3 day shipping), it came today. However, the driver "very softly" knocked on the door of my two story home instead of ringing the doorbell. Therefore, no one heard him at the door. Is this protocol, to knock softly when there is a doorbell? This has never happened before, I'm extremely disappointed.

I ordered from a company and it was on May 8th 2019. It said the delivery date was May 15th 2019. Waited all day for my package and was keeping updated with tracking. It said it was in Orange Park Florida and would be delivered tomorrow on March 16th 2019. Waited all day today. Today March 17th 2019 it said it was out on delivery all day. Again waited around all day. Called and now been told it was post office is going to delivery. So now it will be March 18th 2019 till I get it if I'm lucky. PLEASE MAKE UP YOUR MIND FEDEX OR POST OFFICE.

Let's see. I have had large packages left at the start of my driveway, where anyone could pick them up, I have had package left on the side of my driveway in a ditch, best one is couldn't deliver package due to the gate being locked. I have no gate. I refuse to order anything online that uses Fedex.

My experience with FedEx was not that good in starting but my trust over this courier service is lost today. FedEx should pull itself out of the market cos' they cannot improve themselves. I had a courier coming from China on 3rd May '19. After 5 days when the courier did not reach, I made a call to their customer support and got to know that the customs randomly picked up the courier and it will take another 2 days to clear the shipment. And when I asked them whether I am to provide any document from my end- they said no, paper work is all clear.

I recently relocated from Italy to the United States. I decided to ship my suitcase. FedEx was the courier. Long story short: my bag stopped tracking 12 days ago. Despite all our solicitations, FedEx put no effort in looking for it. They simply declared it lost and sent me on my way. They have no idea why my bag stopped tracking. I paid a stiff price to safely deliver my bag from Italy to US and they just lost track of it with no explanation at all. They have no answer. I am now in a new country without basically all my life possessions. I move a lot and work in law firms. I only own clothes, good quality clothes. Not easily replaceable. Besides, who can afford a completely new wardrobe when just relocated?? I started working last wearing not appropriate casual clothes. I have nothing. FedEx does not care.

I had an agreement with FedEx to ship a large Box. I still have the original quote. They changed the bill without notification. They changed the weight to an unrealistic weight and are now trying to Bill me for about $5000 more than the initial quote. That is around 4 times the original quote. The only explanation for this is greed and lies. They also ruined the pallet the box was on and didn't deliver to the address agreed upon.

I have consistently had issues receiving packages from FedEx, no matter how many notifications I sign up for. I have to arrange with my office to stay at home from work in order to receive a package. I get the notification that it's on its way, and then the next notification I get is that it could not be delivered. I received NO phone calls or indications that the driver has arrived and is trying to deliver.

We live in an underdeveloped (narrow dirt road) gated community (3 houses). One of the FedEx drivers drove a semi tractor-trailer through our security gate to make a delivery at one of the homes. After making the delivery the truck returned to the security gate to exit the property. Evidently, while the truck was waiting to drive onto the main road the gate began to close. The gate closed on the trailer; the truck continued to move forward, the gate was pulled off the hinges and bent in areas.

I've lived in the same place for 14 years now, other than two exceptions, there has always been an issue with FedEx home delivery for me. The latest issue is just so far out there I have to say something. I originally had a package scheduled for delivery on Friday (5-10-19), but it ended up being delayed until today (5-13-19). It's been cloudy/drizzling on and off. Nothing serious. Yet my package has been delayed again because of a weather exception because it's drizzling lightly. Really?

We live on a driveway that has three clearly marked homes. UPS has no issuing finding our home and delivering packages on a regular basis. FedEx drivers, on the other hand, have been absolutely awful. They’ve claimed to have “delivered” packages while we were home and could verify a truck never came up our driveway and on instances where our doorbell camera verifies that no one approached the house. When we’ve called to try to locate our packages we’ve been told there’s nothing they can do because the driver left them at the front door. Their recommendation has been to contact the shipper and file a claim. However, that doesn’t solve the problem, which is that their driver is leaving our packages at someone else’s home. We’ve asked for a manager’s contact information at the local shipping hub where this driver works, but have been told that’s “not how it works.” We’re stumped!

My order that I paid for online has not been delivered to me and was shipped out on 05/05/2019. I was supposed to receive it on 05/09/2019 before 10:30am. I was tracking my order the whole time but it then all of a sudden got to the main Tennessee hub and it stopped there not moving and says no set schedule for delivery available. So I am very upset because I need this item for my wedding on May 16 which is just three days from now. I sent an email to them today to figure out what was going on with the package. I then receive an automated email that my response is being sent to the appropriate person for the job but still no real answer on who this person is so that I know who would be my contact in terms of this matter. If I don't receive the package then my only option is to dispute the payment I made for the item with my bank which is ridiculous because I need it for the wedding.

3 packages were delivered different times. If you are on vacation they will hold for 5 days. Will not give to any one other. You will have to specially stop at walgreens extra time from your day. Package went back to sender with ck inside-inconvenience for both vendor and customer. 2nd package I had directed to walgeens as we were on vacation-forgot drivers license. Tried to show her passport on mobile passport. Would not take it. Also she wanted tracking no, etc such a nuisance. If Fedex does not rectify this procedure to WALGEENS, UPS WILL TAKE OVER THERE BUSINESS. They should attempt to deliver, if not people dont have time to keep going to Walgreens to collect packages in todays world when vendors are providing deliver services home. VERY VERY POOR.

I shipped a package via FedEx only a 5 mile shipping distance. It was a mother's day gift which tracking shows was picked up by F/E on 5/2 and taken to the Moon Township sorting facility in Pgh. Package has since been lost; not delivered. I was advised by rep on the phone to "purchase another gift"! Inside the box was an addressed mother's day card with the exact same shipping address, so if they opened the boxes that lost labels how hard could this be?? I trusted FedEx over mail delivery for the sole purpose of not losing my package and I am very disappointed. I will never recommend their service or use them again. UPS for me!

Received a delivery via FED EX on 1-16-19. I have a gated entry with a call box on a pedestal. Not only did the driver not use the call box to let me know he was there, but the next day I notice my call box leaning, so I get out to look at it, barely touch it and it falls over. Has a big white mark on the black box. I call FEDEX, they tell me it is a new driver and that a rep from their claims department will contact me.

I paid extra for a gift to be delivered one day before Mother’s Day! Well what is upsetting the driver has a AFB “”Air Force Base“” residence. Ok think about this. There’s a security guard at the gate - You have to show ID. Not A Problem!! If there was a problem why wouldn’t the driver go that extra mile & call the number. I put down instead he or she sent the package back to the local FedEx facility so now my daughter in law won’t get her gift on Mothers Day!

I purchased a new phone online and had it expedited in order to receive it quicker as I needed it a quickly as possible. The delivery date and tracking info was given and stated it should be there in 2 days. Status showed it was scheduled to be delivered by 8:00 PM but it was delivered way earlier than expected at around 9:30 AM. My ** was home all day that day and they supposedly made the delivery at 9:30 AM according to the status page on FedEx's website. When I go to see if it was dropped off or in the mail, it's not. Checking the status again, it states that the package is being returned back to the seller and is in Transit. Not only was I up at that time but so was my Mom and older brother who claim they didn't hear the doorbell ring or any knocking on the door itself.

I really never used FedEx because many companies that I buy things online from simply do not use FedEx. Well, this is really my first experience with FedEx and it was just simply terrible. FedEx gave me an option to make an account so that I would be able to get updates to my phone so when my package would arrive. Well unannounced to me is that I have to wait 3-5 days for a confirmation code to be MAILED to my house so that I can complete my ONLINE account. Now when I check to see where my package is it says that according to FedEx package tracking my order no longer exists which is very concerning to anyone who checks where their packages are. As of this review, I have not had any updates with my package.

Today is a rainy day in Del Rio, TN, but that didn't stop my FedEx driver! We live a mile up from the main highway on a steep mountain dirt road. He couldn't drive all the way up today due to the mud, so he walked my package up the driveway!! This man is always friendly every time as well as every other driver, but he went the extra mile! Unlike any other mail delivery service here, I can always count on FedEx to bring my packages to the door. I wish I could choose FedEx for all my deliveries!!

All week long the package was set to be delivered. Come the day of delivery there was a label that was unreadable. I will never use them again. Horrible customer service. I offered to pick the package up and was told it was in transit.

For some reason the driver delivered my package two doors down from my building. It’s a rather large item and I can see my package in the hallway of the building but of course I can’t get access to that building because I don’t live there. I called customer service, even gave them the address where the driver left it and they told me that the driver would be out first thing in the morning to redeliver my package and they apologized for the inconvenience. I get home. MY PACKAGE IS STILL IN THE OTHER BUILDING!!!! How does that work??

I had to get a new card with my bank due to debit card fraud and Region's procedure is to expedite a new card that is to be received 1 to 2 business days. My new card was ordered last Thursday and due to not seeing it on the red business day I ordered a new one. However I just now received the first new card I order. That is now useless. So now I'm most likely going to have to wait until next Thursday to receive my new card while have bills with late fees occurring until then.

I used it because I thought it was a serious company. I sent 4 boxes from Miami, FL to Midland, Tx. Only one box was not broken. I won’t use this service ever. The mailman did not knock the door so I could not complaint about it.

I needed to create a FedEx account because I lost my wallet on an airline and needed it shipped back to me. The airline attendant and I went through my options and chose overnight delivery. It was rather costly but at least I was going to have my wallet back the next day. Except that isn't what happened. It was a Friday. I had it shipped and the attendant did not notice that overnight had a plethora of choices going along with it, including choosing if you wanted Saturday delivery.

FedEx can never seem to deliver to my apartment complex, and I have had no issues with this with other shipping companies. As an alternative, I have to pick up my packages at my local FedEx store, and every time I’ve gone to pick up, the workers have the WORST customer service. No one greets me, despite the helpdesk being 5 feet away from the entrance; and if there’s a customer with a long order/task, I’m not informed of how long my wait may be, I’m simply ignored. There are two people at this store and I understand that a rush can be overwhelming, but both people don’t need to be working on one customer especially when the customers behind them have relatively quick tasks (ie dropping off a pre-process package, picking up business cards, picking up packages, etc).

Lies! I would give them no stars if it would allow it. I ordered a gift for someone and the store sent it by FedEx. Well it never arrived and then I called the store and they sent a repeat shipment. FedEx said that they attempted delivery 4 times. Well I have 6 cameras positioned around our house plus an alarm on the driveway. Not one camera showed any truck in my driveway. They lied every single day saying that no one was home. My husband is retired and is home every day. I called customer service, 2 hour waste of time. I called the store and they filed a complaint and I tried to file a complaint as well, but they would not accept it. Never met so many rude customer service people - Heidi, Lonnie, Melanie, Francesco, Lisa, Kevin, Elena and the beat goes on....Still do not have my package, the store is refunding my money.

I shipped a firearm to Buds Gun Shop for a trade. FedEx stated their policy requires firearms to be shipped next day air, on a 6lb package from Iowa to Kentucky. That was $70 after fees and taxes. Instead of paying $70, I went to a smaller FedEx store which was only capable of shipping 2 day and the policy magically changed along with the price, it was just over $32 to ship it 2 day shipping. Buds, a high volume dealer, was able to send the firearm trade back to me via FedEx ground service and the rep stated it was $7 for shipping fully insured. FedEx claims their next day air requirement is both law and company policy.... I say they're just out to screw the little guy. I've learned my lesson FedEx, you have my $32 but you'll never see my business again. I hope others can learn from my mistake.

Ordered a mother's day present. Every day I check the shipping it states exception. The statement is attempt to make delivery no one home or store closed. I work from home 8am-5:30pm every day and no one has come to my door. When I called their customer service line to see what was going on I got, "I am sorry. We have tried 3 times. You have to come and pick it up at the main shipping location," in which is 35 min away. I called the place in which I ordered the gift from and they were nice and reshipped the gift to me. Lo and behold the same things is happening. I have confirmed my address is correct it is. I finally made the choice for it to be shipped to a local Walgreens and I will go pick it up. Let's hope it's actually there tomorrow.

We have a small home-based business requiring faithful mailing and receipt of small packages. Our distributors normally use UPS and we've never had a problem with this service. But every time a company mails us a document via FedEx with a required signature, we fail to get the document/package or get it very late. Every. Time.

After someone got my American Express card number and apparently sold it to who knows who. It was being used in Germany and Florida at about the same time. American Express did not honor these transactions and sent me a text message to call them which I did. Now to get to the part where they were sending me a new card thru Fedex, (which they said was delivered on time), the only thing was I never got it and after calling Fedex and getting all kind of excuses as to what they can and did do which did not get me my credit card. MY mailbox is a half mile from my house and they said they left it by my mailbox' but it was not there.

So, let me tell you about my current experience with FEDEX. Yesterday (5/1) at 10:30ish we called in a FEDEX EXPRESS pickup, confirmation #s ** & **. A little after 4pm we called to see what the hold up was and we were told the truck broke down and another truck had been dispatched and should arrive in 10 - 15 minutes. We closed our shop at 6:30pm and still no driver and too late to get to a FEDEX location for a drop off. This morning we have called not once but 4 times and got four different stories and a bucket load of rude representatives. The first call we were told the driver showed up and no one was at our location at 4:30...untrue.

They get 1 star because I can't give any less than that. I had ordered a new patrol bag and FedEx was my only shipping option. Already unhappy about that because I know their reputation in my area, but it was my only choice. I live downtown in a college town. We have private entrances at my complex as well as a traditional lobby entrance. At every private door, is a very obvious sign that tells delivery drivers to not leave packages on the front porches, and instead take them to the business center. FedEx is notorious for ignoring these signs. Sure enough, within two hours of my mlm package being delivered, it was stolen off of my porch.

Package of a few sheets of paper scheduled for delivery 4/29/2019 but did not arrive. Delivery came 4/30 when I wasn't there, door tag left stating reschedule for 5/1 before 10:30 AM. Never came, customer service said it was being returned to sender because it did not pass customs. I paid $40 for delivery and no package. I wasted two days waiting at home because of their incompetence. Never again FedEx.

COMPLAINT ACTIVITY REPORT Case # ** BBB Serving the Mid-South

I paid $20 to have a book shipped and just had surgery and cannot legally drive, and the FEDEX delivery person did not give me enough time to get to the door, then left a message that I'd have to go several miles to a Walgreens to get the MCAT study book my son needs but won't be home before this gets shipped back. I paid $20 for this to be delivered and there is no reason it could not simply have been left. I spoke to an agent about this on 4/26 who told me it WOULD be delivered but today I call and the book is still sitting at the Walgreens and I am being told if I don't hire a cab and pay $50 to go get this $80 book for which I paid $20 to deliver it, it will be returned to the Berkeley review people. This is completely unacceptable and very poor customer service. My tracking number is **. Further I am handicapped and disabled and have a power wheelchair so this is no simple matter. I paid good money to get this delivered.

I sent a package by FedEx, under their instructions and advice and now almost one year package not delivered and cannot be returned to me. The worst thing is how they lie to you about it asking for documents upon documents for an iPhone, filled a report to claim office and never heard from them.

FedEx has some of the worst customer service and unprofessional drivers I've ever experienced. I had a package scheduled for delivery on Saturday. I was home all day with my front door open. The FedEx driver never bothered to ring the doorbell, knock or even say hello. With an open door he simply left a door tag saying nobody was available for signature. I called the number on the back of the door tag, got to run around from the customer service rep and was told they would redeliver the following Tuesday. Want to ask why they wouldn't redeliver on Monday. They told me it was not their policy to deliver before it was scheduled. Absolutely horrible customer service. I had to use a vacation day to be available to provide a signature. These guys have horrible customer service. I will never ship another package using them.

FedEx was supposed to pick up a package from my home. Never came. The driver told Paul, Representative of FedEx, he came and I didn't answer. This went on for three (3) days. UNBELIEVABLE. THEY NEVER CAME TO PICK UP MY PACKAGE. FedEx is not reliable ANYMORE. I will no longer be using them and will tell other people to stop and start using UPS. No one called to check and see if my package got picked up. This was the worst Customer Service I ever experienced in my life. I recommend that you DO NOT USE FEDEX.

I use FEDEX 98% of the time. They're a little pricey but they've never let me down. Their employees are always courteous, friendly, and always eager to help. Packages I send by FEDEX always arrive on time and in good condition. Highly recommend.

I had a heavy package delivered after dark. Had porch light on. He or she left it at the end of my driveway by the road. I have a long driveway. I am disabled and can't lift. I had to roll it down my driveway into house! Not the first time it has happened. Get better drivers!

We pay for priority overnight and our package should be delivered by 10:30am. We never receive our package on time and to get reimbursed is a waste of time. You call and get really bad customer service. Last time I called I was redirected four times and then got disconnected. This week I should have received my package on Thursday by 10:30am and instead it went to an entirely different city and I was told I wouldn’t get it until the next day. Since our office would be closed that day we requested it be sent to a different address and they had the audacity to charge us an additional $16 on top of what we already paid! I was expecting an apology. At least send it to a different address, in the same city at no charge. Unbelievable!

I have a home based business and recently received a large shipment of 8 pallets to my residence. The shipper assured me that FedEx Ground would contact me the day before delivery to ensure I was home to receive the 8 pallets. They did not contact me so they arrived when I was out of state. This initial dealing with customer service was really bad. They were threatening to charge me to reship even though they did not follow the shipper's instructions. 2nd interaction was when they did come to deliver the pallets to my residence, they were hostile that I did not have a forklift! The customer service rep this time actually yelled at me that most homes do have a forklift which is laughable. Now I received an invoice for $55 for them having to have a truck with a liftgate since I didn't have a forklift.

I used FedEx to send some documents to Queensland from Canada to a PO Box. Was not told they can't deliver to a PO Box. Was out of work for a month and a half due to this. Have been trying to claim loss of income from them as they really screwed me over and it's going to take a while to dig myself out of the hole they created. Was told that it got escalated to management and the outcome is $100 reimbursement! I LOST A MINIMUM OF $5000 OF WORK BECAUSE OF THEM! Was not happy with this so I tried to sort it out and got attitude from the lady who sorted the $100 reimbursement. She left me a voicemail asking "Why was I still pursuing this? They'd done their part and she couldn't get me anymore!" Am beyond impressed at them. Tried to look for a number to call an ombudsman for but no luck. Because of them, I am so screwed as I am now 2 months behind on all my bills.

I went into one of their locations to fax important documents that were date sensitive. The fax machine at my office broke so I figured that I would stop at FedEx and fax them easily. The lady was very helpful and told me but it wasn't free and how they use the machine. I faxed 35 pages and total to one number went to get rung up and the cost was over $60. I think it is absolutely ridiculous that I have to pay $60 for a service that cost no ink and no paper. All it is is the internet which they have anyways. And to fax something it cost more than using their internet and printing 35 pages on their paper with their ink. I will never go to FedEx for anything ever again because of this.

I bought some trees from Virginia and had them shipped using FedEx. I never received the order and I called FedEx and opened a case. A few days later FedEx sent me a letter saying they investigated my claim and decided my order was delivered. I will never use FedEx again and wanted to raise awareness. The company I bought my trees from sent me a second shipments with Signature required this time and took the loss of $250.

FedEx failed to deliver my parcel for many occasions. FedEx said that because I was not at home. This is completely ridiculous. Because of FedEx, I had to be at home all day for 5 days When FedEx failed to deliver my parcel for 5 times, I instructed them to return my parcel to the sender. However, you failed to do so until 10 days time. Because FedEx did not deliver my parcel or return it to the sender, I had to spend enormous time to sort their mess - I had to contact not only to you but also the sender as well. No compensation or apology offered by FedEx. I would never use FedEx if I could, but sometimes, FedEx is the only choice for distribute our purchase. I sincerely hope that we will be able to choose other more reliable distributors in the near future.

Fed-Ex delivery has been consistently sub par to my building. They left my TV in the hallway last year, Recently, I never received my package from Bed Bath & Beyond that was shipped on 4/11/19. I went on-line and submitted a note for redelivery. I never received a door tag that the delivery was unsuccessful, only texts. I was home when some of the delivery attempts were made. On 4/17/19, I received a text that my package was delivered. I never received the package. I have contacted FedEx customer service 3 times - 4/21, 4/22, 4/24 - to submit a claim and was advised to contact the vendor. The note from the driver claimed it was delivered to a brick building, the # of the building was not mentioned. I am disappointed in the delivery service of FedEx and need a resolution on my lost package. Please advise.

First let me say FedEx Express in my area, Parker Colorado is great, FedEx Ground is worse than horrible. I have had packages lost, waited at home ALL day for packages to find out the driver didn’t show up for work and they never change status. I USE to be able to have packages held for pickup at their location to avoid all the BS I have had to put up with but now they will not even do that. It is my understanding Ground is a contract service to FedEx and Express are actual employees of FedEx. Whatever the case Ground is horrible and I’m going to do everything possible to have people that ship me products to NEVER EVER use them. They do not care and are totally worthless. I really wish someone from there would please contact me because I have tried to contact you and either you don’t care or are tired of hearing it. Very sad!

I am on I-5 heading south about 3:15 p.m. today changing lanes and behind me speeds up a FedEx worker driving crazy on the freeway doing over 60. Honks me down and then continues to chase me while trying to flip me off. This will not be my last review. I want to contact whoever I have to contact to make sure that this driver who was driving down I-5 south in Seattle around 3:15 today gets written up or re trained on how to drive. The truck number was **.

Living on an exposed corner and being at work all day I have asked all the usual delivery services, NOT to leave packages if no one is home, and leave a delivery notice so I can pick up. All of the delivery services complied immediately -- except FedEx. They continued to leave packages sitting on my doorstep all day, even after I phoned to complain that some had been damaged by the weather, and some had been stolen.

I’m going to keep this short, you be the judge. Shipped a package of less than an ounce, but got charged for one pound $150.00 because that was the smallest box they got, OK. Shipped it on Friday to be delivered by Monday with FedEx Express international, tomorrow it will be 2 weeks and the package hasn’t been delivered yet. Tried to get in touch with FedEx but no one is reaching out or trying to help. So what was the point shipping with FedEx. Could have been better with USPS, and way cheaper. Next time I’m shipping with DHL.

Worst delivery company ever. Every time I see a company sending a package by FedEx I cringe. I know I am in for a hassle to get my package. I lodge a complaint with every delivery and am promise a callback. That never happens either. The driver claims he tried to make the delivery and it says "customer not available or business is closed" All the while there is someone at the house all day. We have dogs which bark anytime someone comes near the house. I have asked for a door tag to be left so I know I have a package and that someone was there. This also has never happened. I see I am not the only one they treat like a non-important customer from all the 1 stars they get.

I don't know what's going on at the FedEx delivery center in Boylston, MA, but they seem to have a great deal of trouble performing their job. My packages are constantly in some sort of limbo - either they're "out for delivery" and then they vanish in the tracking system (package goes missing), or it's left at the wrong address. This location is in sore need of better management.

After looking at the reviews I decided to chime in. I ordered a outdoor sofa cushion (large parcel) through Amazon Prime which is delivered in two days. They transferred my delivery to FedEx. I followed the tracking through updates on my phone and on the day of delivery I was home. Within in minutes of delivery notification I went downstairs to retrieve my parcel. Nope not there. The red flag should have been when the message said left at back door. I don’t have one.

About 6 months ago, I ordered a replacement part for my Shark vacuum. FedEx delivered the item to the wrong address and repeatedly lied stating the package had been delivered to my home. I'm retired and was home all day, the day the package was delivered to my home. More recently, I auto ship through Chewy.com for all my animals. The order was placed on April 16. I expected the order today, April 19, as 2 to 3 days is about average. When I checked the order, delivery is not scheduled until April 22. I called FedEx and got nothing but excuses and more lies. Major lack of accountability and customer service, lots of passing the buck and blaming someone else. The shipment was routed from Indiana to Kentucky, back to Kansas and is now sitting in Colorado. Who know when it will get here. I did notify Chewy of the problem. The supervisor at Chewy was very helpful and stated she would step in and deal with FedEx.

On 4-18-20 I expected parcel from California. All day I was home waiting for parcel. He left note that no one was home. Today 4-19-29 I was waiting again but no one deliver parcel. I called main office and was told that driver again was in my place. But he did not!!!! I was waiting for him for several hours outside. I called again and was told driver finished his work and is not available. Told me if I want to get my parcel I have to wait until 4-22-20 or drive 25 mi tomorrow (Saturday) to pick up parcel in office. I paid $35 for delivery from California. It was present for my daughter for her wedding (Sunday). They even were not sure if parcel there. I feel so angry with all red tape. Driver was not honest and lied that no one was home. I think that FedEx has to refund my $35 dollars. I never had so bad experience before.

My order was shipped to me with FedEx signature required. Not sure why they need my signature if I paid for the items. Of course I am not home at bright and early hours of a work week... Re-delivery next day was also not successful. I wonder why... BECAUSE YOU ARE DELIVERING DURING MY WORK HOURS!!! That's why!!!

I'm writing about two different shipments. Both were late, one was damaged and a sloppy attempt by FedEx to tape a box up and still delivery it. On this shipment I called to inquire about the shipment and was told I would receive an update in a few hours. The package was found at my door, no idea when or how it was delivered. The recent package was due to me on 4/19/19. Half of the shipment was delivered today. The other half was stuck in Sacramento. Both packages shipped from a vendor in South Carolina on the same day. This is just poor and unacceptable.

FedEx SMARTPOST is the worst delivery service available. Packages shipped seldom arrive on time in my area. This time a package was supposed to be delivered April 18th. That was pushed to April 19th. Today, delivery has been delayed until April 23rd. There is no bad weather in this area. So these delays are unacceptable. FedEx needs to clean up it's SmartPost act.

FedEx is quite literally the worst company I have ever dealt with. I own a small business and there has not been a single time that my delivery was on time and free of problems. I have started to beg my vendors to use other companies because I CANNOT trust FedEx. The latest incidence, I needed my delivery by tonight, waited for it all day, it did not arrive, called in the evening. They told me that the driver got there but I was closed. Of course this is BS. I was open all day. So they said it's because the shipper only put my name without the company name so the driver decided rather than walk in the shop and drop my package, he drove on, then wrote on the system that my business was closed. Of course I cannot get my shipment for the next four days. Thanks FedEx, worst service ever.

Out for delivery in the morning; bring it back to FedEx in the evening with no attempt to deliver. Must be nice to have so much business that you get to ride around with customers' packages for several days. I'll look to avoid vendors that use FedEx, because this has become the norm for them in my area.

I placed a vacation hold on packages online with FedEx, it was acknowledged by FedEx to my email. I left town to deal with an emergency and get an email from FedEx that the package was delivered. I called FedEx and was told they would pick it up because the rep saw I had placed the hold. I was told the package would be delivered as requested in my hold. Then 2-3 days later I received another email saying they were delivering it again... This time 3 days before I was scheduled to be home. Another call and I was told there was no hold on my account and the packages had been delivered.

FedEx knew this package was damaged. It was obvious FedEx had repaired package but did not even do a good job of repairing hole in package. Very tricky FedEx. Too many times you have screwed us over. Lost items, delivered to wrong address are common issues.

They're still proved third world class logistics for deliveries. Zero understanding how to deliver a good services to their clients. I won't be surprised to see the company going out of the business very soon.

Problem 1. FedEx lost my package. Opened a case and never got back to me. Problem 2. I contacted FedEx regarding the package well after their supposed “response date”, and they transferred me to USPS because they said they should have been the ones to deliver it.... Needless to say still no package 1 month later. Problem number 3. 5 large boxes (returns) were to be picked up from my home today (which was schedule a week ago) at 7:56 PM. After sitting here all day, the same boxes are sitting in my foyer.

I was sent a shipment and was home all day. I can hear all traffic from my front room. I suddenly got an email saying my package was left on my front porch, but it wasn't. My address is clearly marked on the front of my building. No traffic came by that day. I called in & got a case #. I had to wait to report it to the shipper and was told they would look into it. They didn't. I am very unhappy!

I really had a bad experience w/ FEDEX. I called a day before that they will assist me to release my parcel on Wed 17th Apr 2019 since I have a demo on the 18th Apr 2019. I argue about the doc processing they've bothering me to send as I was also in meetings that morning. Afternoon from 2pm onwards we are already in Pasay area waiting for pickup of the parcel. Then, I got a call from Ingrid at 4pm that I need to submit proof of payment which I have submitted via email. Submitted it at 4:15pm, tracking dept and told me that it's not possible for releasing as there's no more evaluator available.

Today is their third attempt to deliver my parcel. I have been home all day waiting for them. Spoke to their customer service couple of times and it seems they don’t record Customer's requests. So when you phone them again the next agent doesn’t know anything about your request!

FedEx is useless. I read a review that sounds like mine. Today I waited for a package that was scheduled for delivery. Never came. Checked tracking. Now it's pending. This is the second time this has happened. I went to their live chat. Asked them what's the problem. Waited about a minute and then it came up message cancelled. FedEx has become "USELESS".

I honestly cannot for life of me figure out how a company can NEVER get ANYTHING right. Not only is their customer service atrocious by either giving you the runaround or just straight up lying!!! If they don’t know what the hell is going on with their independent route delivery personnel, they should at least say so instead of making up lies. FedEx is not only making an insanely bad name for themselves, they are also making other business who utilize their service look bad. I will never again use FedEx for business my needs. Not only that, I will never purchase anything from a company where my only option is FedEx. Done!!!!

LISTEN! If I could give them -5 stars I would! I absolutely hate hate hate when my packages come through FedEx. EVERY SINGLE TIME I had to go on a hunt for package, they send me to different locations for where my package supposedly has been dropped off and numerous phone calls to customer service. I’ve literally sat at home waiting since it says that the package was on its way. Just to be notified that “nobody was home”, there wasn’t even the slightest attempt to ring my buzzer or knock on the door. This is ridiculous. Not once has this happened. It has been NUMEROUS occasions.

Had a delivery from FedEx scheduled for 4/15. Got text notifications that it would be delivered by the end of the day. At 8:30 pm the tracking status changed to pending, and then saying it would be delivered the next day, 4/16. Then, at 10:01 pm on 4/15 someone attempted delivery, but we never heard the doorbell or knocking. I called FedEx customer support to complain about this, they told me this happens a lot. I told them it was unacceptable and asked what they would do to make it right. Her response was that they would tell the local department to try again. I called my shipper and told them for their own sake, they should stop shipping with FedEx. FedEx is now telling me they do not know when the package will be delivered. I want as many people to know about this so they won't give FedEx any business. Their customer support doesn't want to listen, so the only way we can impact them is with the $$.

I had a package delivered today (which had printed on it) KEEP DRY. Instead of placing the package in the open garage or at the front door, the delivery person trudged through the snow, mud, and water to get to the basement door under the deck to leave the package. The problem, the door doesn't get used and had no prints going to it. My problem is, the deck was dripping LOTS of water off to the patio area below where the package was placed. Of course by the time I got to the package a few hours later, the package was soaked. Inside the package was a wooden shoe rack which also was soaked. Very upset by this as it is suppose to be a wedding present. Very disappointed by this today. Again, I'll state the garage door was wide open and straight up the drive, the driver could NOT miss that! Still waiting to see if my purchase will dry out properly or is ruined.

Recently I have placed several orders to be delivered by FedEx. They seem to send them to another state when they arrive within 40 miles of my house. They arrive in Indianapolis, Indiana then they send the package to Kentucky or Illinois before coming back to Indianapolis, Indiana to be delivered. This in turn takes 3 to 5 days longer to get the package. This practice on FedEx's part is Crazy. If I can have a shipper us a different carrier from now on I will.

My package was clearly dented on one corner and had a hole in the side. I opened the box and the Crock Pot replacement dish was shattered to pieces. I called the online FedEx helpline to file a complaint and thought I would get my money refunded, but NO! This company is awful and if I could rate them a ZERO, I would. I will not use them again!

Had a delivery attempt Friday while at work. Wasn't able to sign. Service rep and tracking info said it would be delivered Saturday. Called that morning to see if i could come pick it up. 9:00am I call Rep 1. He said it not to leave my house. Delivery expected 10-2. 2:00pm not there so I call Rep 2: said it would be delivered by 2:45. 3:00pm still not so I call Rep 3: said sorry previous 2 reps were incorrect. It has been sitting at the facility all day, but facility would call me soon. 3:30: Never get call back so I dial 4th Rep: told me I could pick it up, but that they close at 4:30. 4:00 I get to the facility and there is no one there to help me. Told to check back in Tuesday.... From now on I will always choose an alternate service.

First off let me state that FedEx is so incompetent that we ship with ALL companies except specifically FedEx where I work and have worked at my last 2 jobs. Second, I had to rate it 1 star unfortunately because it won't allow zero or negative as a satisfactory rating. Now to my most recent disgust with this crap company: I recently purchased auto parts online and soon found out they made the mistake of shipping with FedEx; a mistake that will most likely cost future business with said company. My package was coming from Illinois to Utah and shipped 4/8 and was scheduled to deliver 4/12. After going through Nebraska and spending 2 days in the destination state, Utah, FedEx sent my package to Idaho.

When my package was finally delivered after 3 days of wasting my time waiting and endless phone calls to FedEx customer service to track its whereabouts, there was a knock at my door and when I answered, the driver threw the package at me and ran off to the elevator. I would have chased him down but I was still in my pj's... I would have liked to give him a good piece of my mind for his disgusting behavior toward a customer. This driver was unable to deliver my package to me for 3 days because he couldn't be bothered to ring my apartment # so that I could know that it had arrived. Morons, I tell you... And lazy too! I will avoid using FedEx as much as possible for any of my personal or business needs.

FedEx is one of the companies that I want and others to avoid. Here in Rhode Island they have drivers that don’t do their jobs and are lazy, this is the fourth time that I was waiting for a package and the driver never stopped by my home and when I went online to check it says they tried to attend a delivery but no one was home, which is a lie again. This company needs to address these issues because those who are trying to do business FedEx intends to give a bad reputation. As long that there are companies doing work with FedEx I won’t order any of their products. Instead I buy generic or knockoffs.

Absolutely HORRIBLE SERVICE BY LEO ** MANAGER AT FRESNO OFFICE!!! We called on 04/10 and spoke with a FedEx employee who confirmed they would help our elderly customer out and print the BOL. Upon arrival to our customer their DRIVER rudely told our customer no, refuses to pick up freight and left before informing their dispatcher. We called in and s/w Manager Leo which by the way should NOT be a manager as his customer service is absolutely poor beyond measures! Advised that even though we could send him direct BOL and his driver was but 5 mins away refused to help an elderly woman with her freight!!! Manager laughed in our face and basically advised, "No we will not turn around to help her. We can reschedule tomorrow!" Absolutely poor service!

I was planning on taking a trip to Canada today (04/11/19), but got information that my extremely important package was to arrive around noon so I cancelled my plans and have been at home doing puzzles and lazing around awaiting this delivery. I called customer service and told them the code to my apartment building and provided a telephone number at which I can be contacted if the delivery person has difficulties. When I saw 2pm I decided to check the status of my package, only to see that it said they attempted to deliver the package twice!

I ordered a pair of Adidas Yeezy v2 350 clay gym shoes. The shoes were received at the facility on the 1st of APRIL. I never received my order because FEDEX LOST/STOLEN but won't admit an employee literally put the shoes on their feet and probably walked out. They can trace the the package. There are a ton of security cameras. They are still supposedly looking for them. The catch is I can't order them. They are SOLD OUT AND WORTH OVER DOUBLE THAN WHAT I PAID. FEDEX is garbage. No manager or anyone has not reached out. They have shady employees who steal. I have only been calling every day since last Wednesday. What BS!!! I was looking forward to my Yeezys. FEDEX ruined that!!

I am over with FedEx. I’ve been overcharged the last two times. Dramatically got a quote for a shipping this time. It was super ridiculous so I will never use them again. I suggest others price around before shipping anything with them. They rob you. The last two packages I shipped a small 15x15 package weighed about 20 pounds from Las Vegas to New Jersey, $100 ground shipping. The next package About 20x21 and 47 pounds, Boca Raton Florida to New Jersey, $118 ground shipping. I asked for a quote on their wardrobe box the smaller one 42”x20x20 putting in approximately 50 pounds. I was quoted $296. Totally absurd. That was the line in the sand. I’m done with them. Never again. They are a ripoff.

My rating is actually -5 star. I live in the middle of San Antonio TX. My address is pretty easy to find. Any one knows how to open Gmap will find my address. It took the driver three days to find my address. The problem is not the driver after all. I understand some drivers gonna be new but the problem is in customer service. I called more than 10 time and they know that their driver is ** up but yet not a word of apologies but rather an attitude. From now l will never use FedEx again.

I ordered my sons senior class ring and have been waiting for its delivery today. It was ordered in February for delivery in April. I called them to see why it was not delivered and they tell me they lost the package and to tell the company I ordered from to make a claim. Really... All I could get was a refund because the product was not being sold anymore. I’m so upset.

Recently I sent a courier from Chicago to India. Package weighed mere 0.5 lbs which incurred $ 118.16. It is abnormal cost when compared to other service providers like UPS, USPS, DHL and third party courier service. Try to avoid FedEx if you are sending small package.

Well I sent my package to someone who bought something from me, the person received the package ripped open and the item was not in the package, however I guess they thought that the empty package still needed to be delivered. I did not eat the insurance so shame on me. Poor Service from a company I should have reviewed beforehand. UPS it is from here on out!

I live in a slightly rural location. I can order anything from anybody and FedEx always comes up with a lie as to why they can’t deliver. Today it was weather and it’s sunny and fine outside. Funny how UPS makes it no problem every time. FedEx lies and is a horrible company. DONT USE THEM!!!!

I work with them to help on my package, using chat online and keep monitoring on my order status, keep a lookout on FedEx. Instead on Friday, it was on Late Saturday morning, at first it stopped and not on transit, tracking not found or something, also gave phone number to call incase it didn't show up and chat online, guy sent notification and status to my email too. So glad i got my package, I was so polite about my package whereabouts, Thank you so much FedEx! :)

Sir my consignment number ** is at delivery place i.e. I. Patna since 3 days but no delivery agent ever made a contact to me. Now my address of Old Secretariat has been mentioned incorrect address by the delivery person. COMPLETELY DISGUSTING.

I have called the customer advocate line three times asking to have a supervisor/manager call me back about my concern. I have yet to get a callback, even though I have been told each time that I call that a manager would reach out to me, each time given a different manager's name. So basically I have been told three different manager will call me, and none have called. It has been over a week since the incident I am trying to address.

I live in a rural area on gravel roads where people like to speed. FedEx and UPS drivers are often seen driving by my house going way over the speed limit. They usually go really fast up my driveway since it is long. The drivers that come to my house know that there are dogs so they started bringing with dog treats to give the animals when they leave. Today the FedEx driver drove up, dropped the packages off and started driving away and hit the family dog. The dog now has a broken hip and jaw and can't stand at all. The driver left him sitting out in the rain to fend for himself and just drove away. These drivers are paid a bonus if they get back to the warehouse before the scheduled time, as a result they often break speed limits and drive away without looking if something is around the trucks. I know it's just a dog but what if this was your child. FedEx needs to take responsibility for their actions and punish these drivers.

They have me on a shipment delivery but cannot get my package because I’m not 21 & not trying to help resolve problem. Manager Francisco & representative Carol were both rude & no help. Company need to be shut down. Don’t even deserve the whole star because they are sorry.

I ordered an item from a company in California, on February 22, 2019. It was shipped out same day, made to Illinois on February 23, 2019. I live in Iowa, it was less than a 5 hour drive from me, but took 22 days to make it from Illinois to Iowa. I called FedEx customer service weeks before I received it, they gave me a case number, promised a supervisor call back same day, never got a supervisor call back, still haven't got one. I would be told my case was being researched only on a daily basis and again promised a supervisor would call me same day.

Updated 04/04/2019: So after hours of calling Chewy, calling the FedEx 800 number out of my area and chatting with both online: at 940 PM last night the tracking status says that they contacted me for delivery: NO one has called me - I have been making all the calls (twice now delivery status states they contacted me for delivery). Bright and early here at 0530 in the morning, I called Chewy and they stated that since I changed my delivery address last night that it MAY be delayed.

Absolutely the worst service from a shipping provider. Guaranteed to be late every time!!!! Horrible customer service tracking is never updated properly. Save yourself and many others the headaches and hassle and use a different carrier....

First, just use UPS or USPS. You can stop reading here and save yourself time, money and frustration. First, they asked for a signature. They said that signature didn't work. I call customer service and they say they can hold the package for me, but not at the location 1 mile from my home. Only at the one 30 minutes from me. Fine, I'll drive up there, hold it for me 1 day. (Total days elapsed since first attempted delivery: 4.)

Hi, I suggest never to use FedEx services or give anyone your FedEx account number to make a shipment to you. They abuse the fact that the account holder is not making the shipment and cannot approve cost. Here is what happened. My customer wanted to us to ship a personal item to him and gave us his FedEx account #. The goods to be shipped are 2 tee shirts and 2 shorts. It is almost 5 pounds but by the rule of package sizes it is regarded 20 pounds as we shipped from Istanbul to New York with the FedEx account # of the customer.

Package scheduled for Saturday delivery - Not Delivered. Monday - Delivery not attempted, scheduled next business day. Tuesday - Not Delivered. Tuesday late PM - Future date requested (Status Change by FedEx, not me). Wednesday - Still no package. I spent over an hour with six representatives on Wednesday trying to find my package and nobody had answer but saying it was going to be delivered today. According to the website it was on the truck Saturday but not delivered so I seriously doubt it will be delivered today. Just got off the phone with the local manager and it is still on the truck in the dock NOT OUT FOR DELIVERY. Completely unacceptable!

Packages are commonly lost, damaged, or "misplaced." Customer service reps are always helpful, but I should not have to contact them for about one of every three deliveries I receive (or don't receive intact).

Three Award Certificates were sloppily copied onto one document, slanted and off-centered making them impossible for use at 409 3rd St. SW, Washington, DC. These bad copies were beautifully corrected for me by Kia at 325 7th St NW, Washington, DC, via email, without having to make a trip back to the store. The one star above goes to 409 3rd St SW. Five stars go to 325 7th St. NW.

I did not receive my make-up order from FedEx. I filed a claim. The response I received was: "We delivered your product." I have "Ring" located at my front door. It alerts me to anyone that approaches my home. No one delivered a package. Their response: "Our records indicate the package was delivered and this complaint will be deleted."

FedEx delivery lied and said "business closed or no one available". Luckily we have 48 cameras around our business and proved they never attempted delivery. Their way of keeping themselves clean with the shipping customer I guess. So when confronted they admitted no attempt was made for delivery. So I have no recourse except to give them a bad review and refuse the item when it shows.

I've had numerous bad experiences trying to use the FedEx website, and today I finally had enough. After trying unsuccessfully to update my credit card's expiration date online (which failed because the "Save" button simply didn't work in any of the three browsers I tried, including Chrome, Safari and Firefox on a MacBook Pro running macOS Mojave 10.14.3), I received an email today saying that I was being invoiced for my latest shipment.

I have yet to have a pleasant experience with this company. Over the years my packages haven't arrived on time, if at all. I have watched the local FedEx driver get out his truck, walk to the a porch and toss a package to the door... 15 feet... I've watched them deliver to the wrong address and my neighbors play door tag trying to find their package. And today, after three days, I was told that my package was being returned to sender. I signed up for email and text notifications, never received any. I left notes for the driver. He never followed. Overall, UPS and USPS are far superior.

The personal touch given to their service reduces the challenges your experience. For example the tracking system to determine where your goods are eliminates any doubts to the whereabouts. I had one negative experience that I recall where the goods were recorded as delivered and I never received the item and there was no feedback on my dilemma. Overall, I am satisfied both on personal and professional levels.

Over the last year I have had a pair of speakers, a desktop stand stolen, now the icing on the cake. A $6,000 Peter Max oil on paper. The police interviewed the assistant who alleges that a ** women in my apartment in her 20's signed for it, the delivery receipt was forged. In addition he told the police he remembers the delivery very well. I did not tell the police that the same delivery had some shelving which he also stole, so he never referred to packages and I am a single ** male in my 50's.

I HATE when companies use FedEx & there is no warning they use this garbage shipping company. EVERY single item I receive from FedEx comes late or it doesn't come at all & they almost Always have a message on tracking saying: "Scheduled delivery: Pending." The package just suddenly stops scanning like my current order. My package is always in the same city for at least 5 days before they decide to deliver it to my door. Any other shipping company who has your package in the same delivery city will have your package the same day if not the next at the latest.

I am sick and tired of receiving my delivery at a FedEx pickup location. These delivery drivers do not leave delivery attempt stickers on my door at all. As a matter of fact, they don't even knock on my door when I am home to receive them. All they do is make excuses that no one is home when we are or they cannot get in my apt building. THAT IS FALSE! I always call FedEx, I have the app, I have the text alert on my phone. They just don't care to deliver to my building. Is it because I don't live in a house? Wouldn't that be discrimination? FedEx need to hire competent drivers that care to do their jobs!

I had a very important package to be delivered on Monday. I received a call from FedEx to confirm my address. I confirmed my address. Now with that said, my package wasn't due till Monday so I waited. Monday I call to reassure it would be delivered that day. The call center tells me they have the "wrong address". That my package wouldn't be there until Tuesday because of the mix-up. How is it a mix up if I specifically gave the driver detailed directions to my address and he stated he would put it in the notes. So tell me why they got my address and directions wrong after confirming it the week before delivery?

I had a very important shipment which was supposed to be delivered on Friday. I then received a notification stating that the shipment was put on a delivery exception. I called to find out what that meant and the rep told me the driver had no time to deliver it that day. That was ridiculous!! It was only 3:30 pm in the day. She then told me it will be delivered on Monday. I thought FedEx delivered on Saturday!! So, Monday comes along and I get a notification stating that it will be delivered by end of day that same Monday. I called to verify delivery. The rep now tells me it will be delivered on Tuesday because they only deliver Tuesday- Friday. Which is ridiculous because I received another package from FedEx that same Monday morning. I am so angry with FedEx. For now on, I will be choosing UPS or even USPS. Goodbye FedEx!!!

FedEx Poland was highly unprofessional. They tried to deliver twice without notice and decided they did their part, then asked me to come pick up my package in their Stacja, 3h away from my place. They lied several times, on the phone, about coming a 3rd and 4th time. The phone employees are rude and clearly do not understand English. I had to declare my package as 'lost' because I was not able to make it to their office. Highly rude, unprofessional and disrespectful company. Delivery fee was more than 5 euros and I never received my package. Outrageous.

I bought a T-shirt online almost two weeks ago. I was supposed to get it this past Thursday. Then they changed the delivery date to the next day. Then the next day. I have tried to track my package multiple times and now there is no delivery date at all. I've had this problem multiple times with FedEx. It's so ridiculous. They need to get their stuff organized. If I could it -5 stars I would???

At my apartment building it's the same old thing with FedEx. I'm waiting for an Amazon delivery by FedEx and I go to the lobby and there's the sticky note on the door. Did the driver attempt to ring the doorbell? NOPE! They always leave a sticky note that the package can be picked up after 6 p.m. across the city of Seattle. Then you go to computer and it says the "business was closed" and that they'll attempt delivery the next business day (Monday).

I was expecting 5 packages from across the country, all food. They were out on vehicle for delivery. Ok. No one showed up. After 8 pm it then said delivery exception. 1. Security issue. 2. No one home or business closed. What? There were no security issues. We were waiting all day. It was raining that is all... when I called. They gave same excuses I see listed here. They said an attempt was scanned in. There was no attempts made. Then said there was a security issue? What? The rain? Then they said case closed. My food delivered 2 days after scheduled delivery... They are liars and thieves. But I had no choice of delivery services, just FedEx. And the ups guy arrived on time. So did the USPS guy.

They ALWAYS have technical issues. Horrible customer service. Never willing to own up to their mistakes. Untrustworthy delivery drivers. Drivers are never on time. I will never use them again. They claimed I scheduled a pickup from 10:30 am to 5:00 pm when our loading dock closes at 4 pm. I even have my confirmation sheet stating I scheduled it from 10:30 am to 1:00 pm. They did not want me to forward them my confirmation sheet but instead they just based my claim off of the incorrect information they had. They were not willing to fix the issue when it could have been fixed. Everyone I spoke to were so rude and had an attitude. FedEx is a horrible company to send packages or schedule a pickup from them.

FedEx has to be the absolute WORST courier out there. They have a system that doesn't work. You go online, create your label and set up your pickup and no one shows up. Then you call and of course no one speaks English as their first language making communicating very difficult. Then they tell you that it will next day for a pick up.

I ordered 4 tires and received 3. The driver said he would return with a fourth. He never did show and on top of that they said my package was lost and there's nothing they could do about it and hung up.

FedEx needs to provide remedial reading training to their delivery people. About 75% of the time my items are delivered to the wrong address. Then, after wasting time complaining, they try to blame me... "Did you look under the furniture?" "Did a neighbor get it?" I'm supposed to wander around 4 blocks of city streets inquiring about a package I PAID to have delivered to my door. This company should not be in business. They are thieves...there is no customer service at all.

This morning Fedex was supposed to deliver 2 packages, only received one, then when I check the tracking for the other they have on there that no one was there to receive the package which is a lie since they already gave me the first one, and then when I try to complain to customer service they kept telling me that my package was coming tomorrow. Ignoring the fact that their employee lied about my package.

I order from Walmart a 29 gallon fish tank, the packaged it labeled with fragile and Fedex throw the box over my fence onto the concrete fish tank, I have it on video and pictures of this, I can't believe a driver will throw a fragile box over the fence onto a concrete.

FedEx is the worst company we’ve ever had to deal with this company. This company have not official office and phone numbers in Pune city. When our courier not received at said timing and date, we call on toll free number. They said our courier boy was visited at that place But your office was close. But actually that time our office is open. So we request the customer care please give us courier person details. They give us one mobile number, But that person is not receiving the call. We tried 15-20 times but he was not pick the phone. Then we again call on toll free and request them, "Please give us your office address and landline number so we pick the courier and discussed with your manager." But they not giving us the office address and phone numbers. We will never use FedEx for anything else.

Every time I place an order online and the company uses FedEx to deliver that product it's always late. It starts out as a notification that the product will be delivered end of day. Then changed around 7pm to delivery pending then changed to following day. How is this company still in business?? Why do companies continue to use them with such awful ratings.

FedEx is the worst company we’ve ever had to deal with. We moved about a year ago and we started noticing that all our packages that were supposed to be delivered by FedEx never arrived even though we were getting emails saying that they arrived. After purchasing a Nest we finally l realize the issue. Of course we discovered the issue and not FedEx. The issue was for whatever reason FedEx was sending our packages that were addressed to our current address back to where we lived over year ago and they were unable to track the packages or find them. We finally realize the problem.

I have an order from a great company that comes for my dog every month. Unfortunately, they use FedEx, not UPS. Once again, today was the delivery date promised. At 5am the truck left with our package on it, 90 minutes away. I understand there are other deliveries. We had our door open all day, no truck. My husband went out, my car was home, he saw the FedEx truck, but it did not stop here. At 5pm, I get a notification that our post office has my package. This has happened every month!! Why?

I had a shipment that was supposed to get to my cousin at 10am in Texas, paid extra for this and they tell you about "The money back guarantee" thing. After waiting till 12 midday with no delivery, she eventually called FedEx at 1pm to ask for delivery by 5pm, she had to cancel a flight and left for a work shift which she missed already. At 3pm, FedEx still went ahead and made a delivery attempt, we kept calling and eventually she ended up going to the office to pick this said package up.

I ordered 4 dining chairs & a dining bench on March 1st. A week after I was given my tracking number & for FedEx to receive my package. As I was tracking it online it wasn’t giving me a history/update but said my package would be delayed for March 19th which I’m supposed to get it delivered by March 18th. Then on the day of delivery finally got an update status will be delivered by end of the day on March 18th. I had been anticipating on my dining chairs for the last two weeks then I get a text @6:57pm that it was delivered in person without signature @6:25pm. Which I thought was weird because no one knocked or rang my doorbell.

FedEx Home Delivery was supposed to delivery a wine order to me yesterday. The shipment required an adult signature so I had no choice but to wait. Noon, 3 PM, 6 PM, 9 PM -- nothing. The website was finally updated from "On truck for delivery today", to "Pending", to "Delivery scheduled for March 19". Nothing like waiting for 12-hours for a delivery that never came. Plus the details on tracking had the blatant lie that the delivery was attempted but no one was home. This has been an awful service in my area and continues to disappoint.

I sent out a package and packed it with peanuts bubble wrap. About 1 week later it was returned to me stating that the box has been damaged in transit. When I filed a claim I was refused stating no damage to the outside yet on the package it shows damage and it states that it was done by them!

Worst experience with their delivery system. Never got my item. The expected date was never respected. They never had details about my package. I would never do business with them anymore. PLEASE AVOID FEDEX.

I receive my packages in a timely fashion. Generally, the packages are in tact without being ripped or torn. When I ship packages, they are received in a good time limit, and most often the shipping cost are less than other companies.

I am always received by friendly and eager personnel to assist sending my overnight packages. My business has never suffered my packages reaching the wrong destination or not on time. I have the greatest confidence in FedEx. They have always been reliable for my business. Highly recommended.

Our deliveries are the last area on our driver's route, so if he's running late, which is almost all the time, he just goes home and doesn't deliver our packages. Most of our packages don't get delivered until 10 to 14 days AFTER the scheduled delivery date. Sometimes they never show up at all. We've had two incidents where the driver rerouted our packages to an address in another state, just to be vindictive because we complained about not getting our deliveries. This is the worst shipping service on the planet.

I was expecting a package on 3/15/19. When I checked the FedEx website it said it would be delivered that day as late as 8:00 pm, a huge window but no problem. I asked someone to look out for the package and they did so until I returned home. They spotted three FedEx trucks and not one seemed to stop at my apartment complex. When I got home I took over watch, literally looking out the window. As I'm looking I get a notification that a delivery attempt was made but no one was home. At the same time a FedEx truck passed by, the delivery person did not stop get out of their vehicle and and attempt a delivery. Heck, they didn't even leave a door tag as proof that they made an attempt and even if they made an "attempt," why wouldn't they ring the bell?

I went to the FedEx Office last month 2/2018 in San Mateo, CA on 4th Avenue (121 East 4th Avenue) to use the computer and do come printing. I had a hard time opening the door because I am disabled and the young woman that works there refused to help me even though I am in a wheelchair. I have had bad encounters in this store before and because people who are in my demographic, I am ** and disable and the young woman was **. Really speaks volumes about this company. The other one (FedEx Office) in San Mateo on El Camino near 37th Avenue is actually worse. Please do not go to these establishments.

Just moved to the Tucson area about a year ago. Purchased only 2 items online that were not Amazon so FedEx was used (not my choice). Each time the email would show delivered at door... never to be seen again and theft was not the problem. I was home each time. Who knows who has my items. After filing my complaint as usual directed to contact seller who has to jump through hoops to get your money back to you and in which case the item(s) now are not wanted. They suck. Use the good old postal system if possible.

Called before package arrived to their local facility, advised just leave it at the front door, and yea, the customer service said it will confuse the driver, so I took time off from work sitting at home all day, and still got failed delivery notice. Called back next day asking them if they can deliver to a closer location to my home so I can go pick it up myself, said CAN'T. Only can pick it up in their main location which I live the other side of the city.

The last 3 deliveries from shippers using FedEx have been disastrous. Each time, they have said that I am not home while I have been home sitting at my home office desk that faces outside. FedEx used to have outstanding service and that is not the case anymore. From the reviews here I see that I am not the only one that has a complaint.

FedEx took a week to deliver a package that was being shipped from only 6 hours away. The package tracking had said it was out for delivery for 3 days. Another time FedEx had put that the package was delivered but it was never dropped off. 2 weeks later the driver dropped it off. He said he had been holding it because he was having trouble finding my house. Why would he mark it as delivered and haven't they heard of Google maps. I would give them a 0 star but it wouldn't let me.

To Whom It May Concern, I am writing as a long-time Fedex customer to detail a horrible experience I recently had with your service. On 1/17/19 I paid to ship a small package (Tracking # **) to an art gallery in Chicago, from a Fedex store also in Chicago. The package was never delivered. Despite the delivery location having a very obvious parcel drop, and despite my marking “No Signature Required” the parcel was not left as intended and instead was brought to the Skokie, IL facility. My assistant called and asked that it be returned; the Fedex employee she spoke to confirmed the return address and said it was on its way.

I shipped critical documents to homeland security trusting FedEx which included a check. I received the package back after a month from the department stating that check was missing in the package and all the documents were destroyed. Cannot believe that instead of informing me FedEx delivered destroyed package to the Homeland Security. Very Very unprofessional!!!

I had a very large order of parts being shipped to my house for my jeep while I've been gone overseas with the military. The first few orders made it home and my brothers came and picked them up to put them away. Well we had some bad weather and the delivery driver would not come up my driveway to drop off my parts. They kept claiming on the tracker "business closed/no available signature". So I emailed FedEx to just leave the stuff at my doorstep. They didn't and returned it to the sender. So now I'm going to be out my shipping and lose 20% of the cost of the returned parts because of restocking fees. The worst part is being on the other side of the world and not being able to do anything about it. I'll never use FedEx for anything else.

I needed to get some documents, for a court case, from Blue Bell, PA to Halifax overnight. I used FedEx International Priority. I did not notice until the next day that the delivery time said 3 days (my mistake). Why on earth would it take 3 days to get a package from Blue Bell (just outside of Philadelphia) to Halifax, when I can drive there in about 17 hours? A flight takes about 4-1/2. I ship FedEx Priority to California, which is 3 times farther away than Halifax, and it arrives overnight. I was astounded! I have clients who FedEx me items overnight from Canada and they arrive next day. And, when I called FedEx to ask why it was going to take so long, they did not have an answer. I suggested to them that they make it much cleared on the website that it takes 3 days to get a shipment less than 1,000 miles.

Been having problems with FedEx delivery people who will not follow simple delivery instructions. My FedEx Delivery Manager provides instructions to deliver to my front door because I am handicapped. The local delivery office is aware of this, but their drivers could care less. After a BBB complaint in January, I was assured by customer service that it had been taken care of and would no longer be a problem. Package today says "delivered" in tracking, but it's not here. Online chat customer rep said I should go out and hunt for it. Um no, that's not acceptable. They kept asking for the same info over and over, and then just disconnected with no warning. VERY unprofessional.

Called and had a pickup scheduled by FEDEX Express at the business I work at. The business is opened 6:30 AM - 5:00 PM (usually earlier and almost always later). The scheduled pickup time was between 8:00 AM and 3:30 PM. It wasn't picked up. I called at approx. 4:00 PM and was told that the courier/driver marked it as building locked unable to pick-up at 2:55. Hmmm that's funny as there was 15 employees in the office at the time. Rescheduled for the next day between 8:00 AM and 1:00 PM. I received a call at 11:37 stating that the driver could not meet the 1:00 PM pick up time and asked if 3:00 PM would be OK. When I called them back (1800 GO-FEDEX) I was told that the pickup was closed at 11:57 because no one was in the chair. Problem with that is what chair?

I ordered my items March 9th, they were supposed to be delivered March 12th. I received an email March 13th that FedEx is held up (this has happened to me several times) And I am moving 5 hours away. I have to wait and see when it is delivered and then I have to call to have them return my item. The post office in NJ is the worst post office ever with the worst service. I will NEVER order through FedEx, they are the worst company with the worst customer service.

I was supposed to receive a package delivered to my home, the delivery driver said that the business was closed or customer was not available while I'm sitting on my porch waiting on this guy. They never show up but when I researched on my app where was my package they said and I wasn't present which that's a flat-out lie. When I called a supervisor. He asked me what can he do to make this experience better and I told him one he can hire people to do their job would be a good start. I will never shop at FedEx as long as I live. I'm going with UPS because they never lie about their delivery.

Unfortunately, FedEx left it at my door, and did not have me sign it! Good thing I was home to retrieve it in a timely manner. The delivery person took off before I even had a chance to flag him down. Very unprofessional and risky behavior on the company's part.

I ordered a medications, paid for 2 day Express delivery. Package had arrived to Alaska and sat in Anchorage, AK warehouse since Friday to late Monday before it got transferred to USPS for final delivery. FedEx must not pay enough to USPS so the package continues with a fast speed. Now USPS is estimating a delivery time to me in 4 days, that would be 10 days shipping time! If FedEx is not able to deliver it within the time frame, they shouldn't take the job, let UPS take care of it! FedEx is trying to make me feel bad because it's them but not me paying USPS for the final delivery, even though I already paid 2 day Express shipping to FedEx for the complete route from Clearwater, FL to Delta Junction, AK. Very, very frustrated and disappointed. I always try to avoid FedEx, but some store just have contracts with them. How disappointing! If I could I would give them ZERO stars.

This is the second time I am receiving a shipment late. This time it will be TWO Days late! I am told AGAIN that it stuck in Memphis due to a flight issue. I am beginning to think they are just saying that and they are incompetent in their delivery system. This is ridiculous as they should have an additional means of shipping if one flight is down. TOTALLY UNACCEPTABLE!!!