FedEx Reviews

On 3rd Oct 2019 we had couriered a valuable item of one of my client from FedEx Kalitala Road to Tegharia (intercity courier). In our receipt ** they had clearly mentioned that it will be delivered on the 5th Oct 2019 on a PRIORITY OVERNIGHT basis but unfortunately it has not been delivered till now and no status have been updated or shared with us. From 5th Oct till today we have called FedEx customer care and have spoken to a minimum of 10 executives, supervisors and managers who have yet not given us a concrete answer as to where our courier is currently or the delivery person's number.

This has to be the best experience I have ever had, ordered 11 heavy boxes. The two gentlemen Eric and Matt impressed me to the next level. They were very pleasant. They carried all the boxes up 3 flights of stairs with a smile poring sweat and all. Not to mention it was so fast. Came a week earlier than anticipated.

The CS people are like robots. They only repeat what the website tells them and this is information I can already see. There are so many times I needed assistance and have been let down by FedEx. I get constant issues when I try to use my own broker to clear shipments so then I use FedEx brokers so I can have less hassles using an non-FedEx broker, however, when I need assistance trying to find a HS code, they refuse and instead give me a incorrect government website to look it up myself. I even asked if I could be directed to speak with a broker, the CS rep refused by repeating the wrong website and ignoring me request completely. At least FedEx is consistent in their non-caring, terrible service. I will definitely be looking for a more reliable carrier/brokerage service in the future.

FedEx left a package of sheet music on my front step on a day with heavy rain. They could have placed it vertically against the door under the awning, where it would have remained dry, but they left it directly out in the open. So, the box is soggy and all the sheet music inside is damp and wavy. I called customer service and was told it will take 3-5 days to investigate this matter. What a waste of time! They are incompetent! The driver should be fired!

I used the online FedEx chat to complain about a package that should have arrived last week, but tracking says it will be another week. Tracking shows it is literally less than two hours away, but will take another week. I explained this to the online chat-rep, who ended the conversation. Same thing happened with the second person I talked to. This is unacceptable and ridiculous.

Any other company will deliver packages when they receive them, not Fed-Ex. they will hold packages for days before delivering them. I (and many others) find this unacceptable. They need to keep the package moving to destination, do not leave it sitting in a truck or warehouse for days.

Bought a product and they shipped FedEx. A huge 6 foot by 4.5 foot package was shipped but never arrived. Claimed to have delivered on Aug 27th at 10 am. I was home all day. Nothing delivered or attempted to be delivered and I had clear view of driveway, porch & front door all day! I phoned FedEx asking them to ask driver where he delivered this huge heavy package. If it was delivered to a neighbor by accident and the neighbor kept it, I wanted to know. FedEx told me that they could not give me that info "for security reasons"!!!!! Talked to supervisor who said they would look into it and was given a claim #. Nothing happened in a month! Ten email attempts and only got form email responses that addressed NOTHING I asked about but repeated lie of delivery story. Told me "case closed".

Today we were eagerly awaiting our couch to be delivered. After being given false update from FedEx that it would be delivered early on Thursday, we patiently waited until Friday the scheduled delivery date to receive the package. There was no signature needed, and nothing at all specified needing to be home to receive the package. After running a quick errand, I received a notification the package was attempted to be delivered but since nobody was home they took it back. I immediately called customer service and the nice gentleman contacted the driver so he could come that same day to deliver again since we would be home. Again, nothing specified needing to be home for this package to get delivered, and we have received many FedEx packages simply left at our door previously. The customer service rep even added a note for the driver, so specifically instruct him to leave it at the door.

Delivery driver bullied a disabled customer into tears and panic. Refused to help her with her package, and took more time denigrating her than it would have taken to help her get the package inside her door. The sad thing is she had called the station the day before to ensure she'd have help with the package. Station assured her it would all be ok. It wasn't. The driver purposely spent more time running rough shot over her disability and her feelings than it would have taken to just help her. Unbelievable.

I have received around 15 emails telling me when to expect delivery, that delivery was attempted (it wasn’t) & I have now wasted a whole day waiting for a delivery that was promised by 18:00 on 04/10/19 along with lots more emails confirming this. Nothing has been delivered. Their tracking service is appalling. All the links take me to a North American site. Avoid this company unless you want to waste days of your life.

Had the worst experience with FedEx. A package was supposed to be delivered to my business on Wednesday with some parts I needed for a project we are working on Friday for a client, but instead showed up at my office on Thursday when I wasn’t there. I Contacted their customer service within the hour, trying to get them to hold it in their distribution center in Myrtle Beach for me to pick it up. I was told that the shipper has to give permission. After getting the shipper to call them and give that permission, FedEx representative informed me that the package was back at their distribution center in Florence, which is another town over an hour drive from me, and that I can drive there to pick it up or wait till the following day to receive it! I left instructions for the driver to drop off the package early in the morning between 8 am-10 am.

FedEx drivers here are among the worst. Some just leave packages right inside the gate where someone can just reach from the sidewalk. That's if you're lucky enough to get it inside. They are great for making flying projectiles out of your packages. No matter if it's labeled handle with care they stand outside the fence and fling it over the fence to land on lawn, bushes sidewalk. One even made it to the roof. But what sent me over the edge was the latest driver refuses to latch the front gate. He just walks through and out again not bothering to close it. I have a small dog and if I open the front door he has a straight line to run out into the street. Why do people have gates..just for decoration? Totally unacceptable and irresponsible behavior.

First, it took 5 days for FedEx to pick up the package. THEN it was in Chicago, left Chicago, went back to Chicago, now has left Chicago AGAIN. Not the first time for this to happen. I took nearly 3 weeks to get a package from Houston. In Houston, to Fort Worth, to Dallas, to Fort Worth, to Houston, etc.... Wish every company would switch to UPS or USPS. USPS has improved and even delivered the last package on a Sunday!

I ordered a package and the delivery date was for the 3rd of October. The package got to my area the 27th of September. They just keep bouncing the package around and not doing the delivery. Unlike UPS which deliver my packages way faster. The package is within minutes of my house and they keep moving it to other locations within the same area instead of making the delivery. The also keep moving the delivery date to a later day. So far they done it twice. What a waste of time and money. Never using FedEx again.

Horrible service, I was expecting a delivery and when I got an email stating it was delivered I called customer service. The first two people told me it was delivered to my address, were extremely rude and told me to check behind bushes for the package. The third person told me there was a mistake and my package would be delivered the following day. The next night I call again and the fourth person told me the package was delivered and signed for the day before.

My last two experiences with FexEx have left me wanting. First, I paid some $200 to courier a package overnight and it finally arrived a week later. Seems FedEx passed my package off to Canada Post and didn't deliver it at all. My second experience is recent. I paid almost $300 to courier a package to the States. Again it was overnight. That was five days ago and it still has not been delivered. My advice is, don't use this company. I know I won't use them again.

Delivered my chemotherapy medicine to the wrong address. Nobody from customer service was helpful. Excuse after excuse. They asked me to go look for it and call them back if I found it All because a delivery driver wasn't paying attention.

I never go out of my way to write reviews, but this time it warrants writing one. I ordered a 25-pound bag of cat food about a week ago. As a first time customer, I did not know that I needed to indicate my buzzer number on "Address Line #2". I have never had any issues with deliveries in my building where I have not listed my buzzer number.

I have a problem with Fedex non-delivery. I ordered a Canon printer which was due to arrive Thursday, Sept 26. I never got any notice of a change of delivery date from Fedex. They made 2 deliveries (Sept 22 and 24) without notifying me of the schedule delivery change. I had no way of knowing about these first 2 attempts because they did not leave a sticker either time. I got a sticker notification on Tuesday, telling me that this was a third attempt for delivery...but how would I know since there was no sticker the first two times. I described the problem to customer service at Fedex and they said they would make a delivery on Wednesday because of the problem I described. The Fedex truck never came.

The FedEx is of no use, never use FedEx for any shipment. Worst means worst ever in my life, they have the worst customer service who never respond for any mails, the shipment details are unknown, they think we are shipping things to keep it in their warehouse.

I have emailed customer service 3 times in 3 days and no response yet. My question is very easy…. I just want my packages delivered to my door and not left at the leasing office in my apartments. The drivers just need to do their job they are paid for, that's it. I am recently disabled, cannot drive and use a walker. I cannot get my packages, even if I wanted to. I have to wait up to a week to find someone to inconvenience and that is available that can come over and get my packages for me. I sent this same request to UPS and they responded by email that very same day and also had someone call me. Packages will now be delivered to my door, like they should. I encourage everyone to use UPS and forget FedEx.

FedEx is officially the worst company if you want your packages to be delivered. There’s a gate outside my condo, to which every other company can get in, except FedEx. Several times they left me a note at the gate with instructions for how I can pick up the package myself. Spoiler alert, this doesn’t work either. Yesterday I wasted a trip to a relatively far location (promptly following the instructions). Today, when they were again “unable” to deliver my package, I wasted a phone call to Fedex customer service, because it turns out I have to contact the shipper and have them contact FedEx back so that I can have the package available for pick up at a closer location. As I’m writing this review, I still don’t know what’s going on with the package that I paid a lot of money for, all I know is that there was no issue for my money to leave my bank account, but a lot of issues for my things to be delivered to my house.

I ordered a phone from Best Buy and opted to have it delivered. I received emails that it will be delivered on specific day. I was tracking my package over at FEDEX website and it says that it will be delivered on that day with a text alert that was confirming the delivery. No delivery and the website still says the same thing, this was going for a good 5 days posting wrong information about delivery and nobody from their end even reached out about the delay. It was confirmed to me by Best Buy that the package was picked up by FEDEX and when I called the customer service, they told me that they don't have the package yet. Finally, they delivered it and just left a tag at the call box of the apartment and did not go in to my apartment.

I checked the online tracking and it showed it would be delivered the following Monday. I called to confirm and was told that that information was incorrect that it would be Tuesday so I went to work and when I get home, I find another door tag. The note was still on my door to contact neighbor. I took time off Tuesday for the delivery and they didn’t show up. I called again and was told it would definitely be delivered by 11 AM Wednesday so I took off yet another day. Guess what? No delivery and when I called they said it was changed to Thursday. They are completely incompetent and not only am I out the 2 days from work without pay but the cost of the items and their delivery charges. DO NOT USE FEDEX. They are horrible.

They keep telling me different dates receiving my package, so I stay home but they don’t show up! I’ve to have WASTED DAYS waiting for them. Their “email alert” service isn’t reliable either. Every time I call customer service they reassures me with lies. I wouldn’t recommend this company to anyone!

I paid extra for 3 day delivery from a "hunting" company to have an item in time. A signature was not required for this delivery. Driver, for whatever reason, decided to NOT leave the package since we were not home. FedEx representative confirmed that the package should have been left at the door and could not explain the drivers actions. Driver typed in that he would try to deliver again the next day. We work! We are not home around 11am on week days...and that won't change for the next day either. Hence, I did not have the package.

I missed a delivery attempt (signature required)on Fri at 9:30am, received message from FedEx saying next delivery attempt would be the next day which was Sat. I chatted with cs rep and asked if I could pick up package at FedEx location, they said my packaged is not eligible for pick up but another delivery attempt will be made on Sat. So I stayed home all day Sat waiting for package but delivery was not made. Delivery attempt was made Mon 9:00am. Of course I was not home again since I have a M-F 7-5 job. I received another message from FedEx saying delivery attempt would be made Tues but the time of delivery is never given. I talked with CS rep. They said I could pick up the package at a FedEx location. They gave me the address so now I have to drive 40 miles to pick up my package. I am so frustrated!!

⭐️⭐️⭐️⭐️⭐️⭐️⭐️ I’m giving 7 stars out of 5 stars. I would like to convey my utmost appreciation to FedEx team that handled my package professionally (Tracking id: **). My sender (Arun ** from ASPARTS) initially had a major delivery issue with DTDC Cochin branch. Poor guy, after much hassling with DTDC Cochin, he finally managed to secure and reroute the parcel via FedEx Cochin. Million thanks to my sender (Arun **), he’s very professional and responsible in handling the matter. He assured me that by hook or crook I will receive the painting and as assured I received it. Thanks Arun ** from ASPARTS!

Our mini-fridge was delivered 2 houses down to the wrong address. We do a lot of on-line shopping and don't have this issue with other delivery companies. There are only 4 houses in our court and all are clearly marked with the address, both on the house and the mailbox. If this just happened once, we just overlook it and move on. 2 times it's getting annoying. 3 times is sheer incompetence. This is the 4th time FedEx has delivered our items to the wrong address. Going forward I will inquire what delivery service a vendor uses, and if it's FedEx I'll choose another vendor or product, just so I don't have to go up and down the street looking for my products.

I was promised a quick ship date with no signing for my package containing a birthday present and paid a lot for this. Despite customer service saying that there is no need for a signature (after I received a no delivery email), there was a “sorry we missed you, please sign” note on the door. They then told me they would try redelivering after 6pm, when I knew someone would be home, and they later claimed they tried delivering at 4. I’ve had good experiences with people working at the stores but very little success with things actually getting delivered when they are promised, despite the cost.

Third time FEDEX ground said they tried to deliver a package and said no one was here. I was here and have 24 hr video on front door guess what no fedex truck stopped. One drove by at 30 mph over 3 hrs before they said they delivered but that was it.

I am very displeased with the service I received from Fed Ex. You guys came to my new apartment and decided I didn't live there when I know I just moved there. You guys then proceed to change my delivery address to an old address I don't live at anymore. Then you push my delivery date back from Tuesday to Wednesday and no one can explain to me why this happened. Now, I have to drive out of my way to go and personally pick up my book. I am very displeased and will NEVER use you guys again.

Shipping costs $20 and I tried to let FedEx know that I wouldn't be home until after 3:00. Also, through the automated service, I tried to find out where to pick up my package if they held if for me. I called at least 3 times, downloaded and used the app, and wrote the deliverer a note and taped it to the front door. Very automated, and they forgot they were a service. I won't use the company again because of the delivery problems. I had to take part of a day off from work to get my package.

Hi! I want to leave a review about employees Mary and Hannah at the Deming Way facility. These two employees are sincerely the best over the counter print service people I have ever worked with. They both knew what I was trying to accomplish with my order of oversized prints, and even were able and knowledgeable enough to suggest better prints that would satisfy what I was trying to accomplish. You need to give them a raise! OR at least a commendation for excellent customer service! Thanks! Paul **

Poor Customer service. They have lost my package. I sent an email and call 3 times. However, nobody is able to provide me any answer. I expected them to make more research or at least to give me a refund. I don't recommend this company.

I have recently had yet another horrible experience with FedEx near the Shoreline in Connecticut. This experience was enough to now lead me to inquire if a company is using FedEx. If the answer is yes, and no other shipper option is available I will be taking my business elsewhere. I recently ordered a headboard from Wayfair.com. I attempted to have the item delivered to an authorized drop location (because having a full time job kind of prevents you from being home from 9-5.) The item was too large to accepted at the location and was refused. Fine. Not a problem. But let me tell you what was the problem. Customer Service representatives that are stationed in Guatemala.

Order was shipped from KY. (I live in Chicago, IL.) Order was sent to Ohio, then sent to Wisconsin, now showing in transit to Indiana. I was notified expected delivery date of 9/10 then 9/12. It is 9/13 right now and have no idea when I can expect this package or why they are shipping it to states all around Illinois but can’t seem to be able to deliver to the state of Illinois even though this package has had to pass through this state twice so far.

Was expecting a package from FedEx on 9.12.19. According to the tracking information it was delivered and left by the door at 9:24am. When I got home the package was not by either door. I happened to notice something by my front gate. The package was laying in a mud puddle right inside my yard. The driver was too busy/lazy to open the gate and walk 10 feet to my front door. Instead he apparently threw it over the fence and left. It had been raining, and then rained all day, so my package sat in muddy water all day. When I opened it water poured out of the bag. I did call FedEx to complain and the customer service rep was wonderful (very apologetic & sounded appalled by what happened). I know the drivers are busy but there is no excuse for this.

FedEx routinely makes mistakes and expects the customer to just accept it and settle for a pick the next day. They are NOT reliable and their customer service is atrocious. They have had the wrong address, make you wait forever to speak to customer service, just to be told they cannot help you.

They suck! Trust me, if you need your package to be delivered right don't ever choose FedEx. My 110 pounds package came back to me as a 10 pound package and all that they agree to pay, out of the 900$ that I claimed for, was a 190$. And they have been paying me for it for months now. Every time they have some reason. They send the check and then void it and you just keep calling them over and over again. Never in my life will I be choosing FedEx!

There has been no change since my last review of this company, thankfully I don't receive a lot of packages from them, but the ones that I'm unlucky to have shipped by FedEx is still the same, they're terrible.

I would give FedEx zero stars if that were an option. I sent a package from a store that uses FedEx, UPS, etc. Half of the items arrived broken. I filed an online claim with FedEx, only to be told that I can't be the one filing the claim since I sent it through a rep store. I contacted the store, who filed the claim. It was also denied for "insufficient packaging", which is inaccurate since the items were in cutout foam as well as bubble wrap. Also, FedEx never even contacted me to get information on the package. I called FedEx to discuss the claim, since there was $100 insurance on the package, and was told that they would not speak with me since It was shipped through a rep store. Even though it was my package, my money and my insurance claim, I was told I was not the customer, the rep store was. This is the most outrageous things I've ever heard! FEDEX IS SCAMMING CUSTOMERS WITH THIS 'POLICY'. DO NOT USE FEDEX!!!!

Never use them to ship anything remotely fragile. They don't care properly for packages. Watched their driver deliberately drop my TV box, marked with about 10 fragile stickers, outside of his truck then shove it against the vehicle like freaking Ace Ventura. They deliberately make the filing for damages claims extremely complex so as to deter people to actually try and file a claim. What's the point in paying extra to add value to my shipment if none of that matters when I'm reporting the damages your negligent drivers caused? Never use FedEx to ship something you value.

Says it's delivered. Yet It never arrived. Neighbors never seen it. No on hold for more than 35 min.. still waiting. All last year I would receive packages from a neighbor from 3 houses down. YES, I even checked there. l Not cool to lose a 200$ item I have been waiting for. Customer care is a F-.

I had 2 incidents this month the first was when FedEx took it upon themselves to correct my address. It ended up 2 streets away, thankfully the lady brought it to me. Now I am waiting on a package that should of been delivered on Sept. 5, but they said that it could not be delivered. I offered to go to the distribution center to pick it up myself, but they said no. At this point it has been on the truck for over a week and the driver has had multiple chances to deliver this package. It is a gift for a shower.

I made a purchase from PA. It was to be delivered to my brother in North Palm Beach FL. It got to WPB FL & they sent it to NJ. & back to PA then to TN & North Carolina. Finally it was delivered. They have incompetent people working for them. Every time I called I got lies except one time. I pray that I NEVER have to deal with FEDEX again. I will find a company that uses USPS or UPS.

If I could I would give a zero star. I have had items delivered on 3 different accessions from FedEx. They just can’t deliver the package right. They have done everything from leaving it by the road to putting it in the bushes & delivering it to other neighbors. It’s not even at the correct address. These were expensive items dropped off by the road or put in the bushes. Seriously if I did my job like their delivery driver, I wouldn’t be in business now. I wouldn’t let Fedex deliver crap for me if I had anything to do with the carrier. I’m going to see if I can find a way around products that I order from now on to make sure they don’t use Fedex. It does no good to complain to them either.

Can't believe there is a no star option. FedEx is terrible. Used to overnight perishable goods needed for BBQ in morning, and they lied on their status all day long. It is 10:50 PM and the automated thing still says it will be delivered today. Also says it's in Memphis Tenn. Apparently the overnight route from Kansas City to Michigan is through Tennessee. Talked to an female named Oliver at 9:15 and she plain out lied to us that it was still scheduled for today, stated she created a past delivery time case and that we would be contacted within the hour with an update. That never happened. Talked to another rep when we called an hour and half later. He was at least honest with us and said that Oliver lied and that there would be no call back tonight and no package delivery. I will use what time I have left on this earth to trash FedEx every chance I get.

I ordered a couple dresses for my son's wedding. Each were shipped differently UPS, USPS and FedEx. I received the first one from UPS within 5 business days. The second one USPS within 6 business days. The last one promised by FEDEX the day before the wedding which was 9 business days later. Well I received an alert that the delivery was going to be delayed unfortunately til after the wedding. Unbelievable I tried calling customer service to see if I could pick it up if I could pay it to have it delivered to which I was told no. I then said to them, "What you are telling me is that I should not use FEDEX for shipping, I should use UPS." They did not say no!! I will be contacting all the businesses I do online shopping with to let them know of the issues!!

Ordered a package, Priority overnight. I guess that's when the FEDEX SHUFFLE started. I felt like I was lied to all the way through the tracking process. Package was mis-delivered. Called customer service. I was told there was a tracer put on the package and someone would call me by 5:30. So at 5:45 I had to call FedEx. I was told by Alajondro someone was on their way to get the package and it would arrive the next day. THAT WAS A LIE! After some more calls... The package was retrieved the day they said it would be delivered. Then I was told it was on a plane going to the local sort. Why would it be on a plane for a two hour drive from the Memphis area. FEDEX MAJOR overnight package handling facility.

I often have many online orders come through the mail. They always on time, from other service providers. Sometimes my shipments come early, which is a plus. This time, my item estimate to be delivered on Wednesday, but my item is already in my town, Sunday. Monday is holiday, so I understand that's there no delivery on that day. On Tuesday, I check again on my item status, it say my item is on FedEx vehicle and being delivered. I have waited all day, I then check again. It say shipment not due for delivery. Would it kill the driver to deliver 1 day early? FedEx should never inform customers that their shipments will arrive early. So therefore, customers don't have to wait all day, then nothing come.

Received an email from FedEx: "package arriving Saturday between 8 AM and 8 OM, signature requires". Tried to track package - no data available. Called Fedex Sat. PM after staying home all day; no data available. Informed a supervisor would call me with information. No call. Called Sunday. No information, no call back. Tuesday - Signed in to Fedex account and used advanced search. Showed package was damaged, and would be re-delivered Wed., signature required. Called Fedex (Tuesday) - informed package was damaged and returned to sender. No delivery information.

I will NEVER order anything ever again, that has to be shipped FedEx. Never. If I was able to leave them zero stars, I would have because I don't believe they are even worthy of the one star. I ordered a phone on 8/23, paid for overnight shipping. This was a Friday afternoon and I knew that since it was after 12pm, that the order likely wouldn't be processed until Monday, resulting in delivery being Tuesday. That was fine with me. On 8/24 I received an e-mail that my package was picked up by FedEx, with a tracking number. By that evening shipping information became available stating delivery would be by 8 pm on 8/26 (Monday). I was very pleased by this!

Package was dropped off on a Saturday for priority overnight delivery by Tuesday at 10:30 am. It sat at the FedEx origin office until Monday night and then in Memphis all day and night Tuesday. Finally delivered on Wednesday morning - one day late.

Package never arrived. Online, showed it shipped and made it to my city, but delivery had, "no set date" and was "pending" for months. Called customer service and they said the package was "undeliverable" and was returned to shipper. They weren't able to tell me why it was "undeliverable" and had failed to update its status online FOR MONTHS. Weren't willing to investigate further, explain more, or even apologize. Then when I called the shipper, they said they had never received the package back. Hmm. Shady followed by poor customer service.

FedEx is a joke. Original delivery was scheduled for Friday, Aug 30. Signature was required so I took the day off work. Then, at the last minute delivery was changed to Saturday Aug 31 between 2:15 & 5:15pm. (No reason given). I couldn’t afford to take another entire day off work, so, I made arrangements to to be home during the time their automated system stated it would be delivered.. They delivered at 1:11pm, left a note that would reattempt a delivery on WEDNESDAY—4 Days later. I called and was told they are closed Sunday, Monday, & Tuesday.

I was always impressed by Fedex’s success record and efficiency in delivering packages where they needed to go and on schedule. Clearly, it was a well-oiled precision machine. I have now seen a different side of Fedex—what happens when you throw in a monkey wrench. Quite simply, it can’t handle it. The service collapses and everything done by each and every player along the way is wrong. I also experienced a serious lack of integrity among the supervisory personnel when the matter was escalated. In summary, when Fedex is asked to do something outside its normal activity it turns into one of the worst-performing companies in the world.

I had poor experience with the delivery of the order. Delivering living trees from the southern state, they left the tree without water, light and air for four days in the truck. 68 miles were left to the addressee, but they left it for 4 days in inappropriate conditions. Previous order delivered with a small fruit tree 4 days earlier. There is definitely no responsibility, quality and understanding of the work performed. Live trees are very important to deliver on time as they can die. Improve your service!

I had some trouble with the delivery of a package, because I wasn't home. I understand that's my responsibility. But I was in a rush because I needed to travel abroad so I called customer service. The response I got was rude, I knew I had to wait for the next day but still the agent was angry at me and kept repeating that there was no option, so I asked to talk with a supervisor when he immediately hung up on me. I've used FedEx many times, sometimes I got my packages damaged and sometimes I got the package at my door 2 hours before getting the delivered SMS. I can understand that, but mistreating people is just wrong.

FedEx delivered my package to the wrong location. My husband and children were home at the time FedEx said they delivered the package, it wasn’t delivered. I immediately contacted FedEx customer service. Informed them my husband was home, the package was nowhere to be seen. They asked if there was another house nearby with a similar address, which there was. I drove by like they requested, but no package was out front of the other house. They asked for a description of my home and a picture, I promptly provided the requested information. They sent three emails asking for the exact same information, which I provided three separate times. With each response, I got a confirmation email stating they received my email with a picture of the email I sent, so I know they were seeing everything.

Whenever I order from a company that uses FedEx for shipping I know I can only rely on NOT getting my order on the delivery date stated on the FedEx website. It doesn't matter how many instructions I give about delivering my order, no matter how many notes I leave and make for FedEx packages to be delivered they NEVER come on time. I've even had FedEx deliverers mark my package as "tried to ring doorbell but no one answered" while I was sitting at home looking out of the window waiting for them to show up. No one ever came.

Not one of the 3 emails I received said "Signature Required", so I expected to find a package when I got home. Instead, I find a note to pick it up myself. Not at the closest Walgreens. No, that would've been too easy for these idiots. Instead, I have to travel extra miles. Silly me, I thought they were in the "delivery" business, not the "go pick it up yourself" business. This company misses more deliveries than they get right. It's no wonder Amazon and others have dropped them. They need new management desperately.

Two months ago, I received a text that my Brandless order was delivered. FedEx apparently delivered it to a neighbor with a similar address (long story). Last week, FedEx again sent a confirmation that my order, an expensive end table, was delivered. I knew it wasn't, as I was home all day and could see my front door from my home office. I was told I'd have to file a claim. Fortunately, before I began the process of the claim, a FedEx supervisor called to tell me the driver never delivered the item, and that he was fired, as he was reporting packages as delivered when they were not. At least they made it right, but not after a lot of aggravation.

I bought an item on 8/18/19 from Walmart.com. They shipped it via Fedex and it was supposed to arrive on 8/23/19. I checked the tracking info on that day and it said my package was on the truck and out for delivery. It wasn’t delivered. I thought maybe this delivery required a signature and that’s why they hadn’t delivered it. I called customer service the following morning and the young lady from India assured me that no signature is required and that the package would be delivered that day. I checked the tracking info again and now it said my delivery would be made by end of day 8/24/19. Believe it or not, the delivery was again not made. I called customer service again that evening to find out what was going on and I spoke to another agent in India. He opened a case because they apparently lost the package. The package being 37”x17”x7”.

Saturday 24th Aug at 7:04am, sms message from FedEx states my parcel will be delivered "today". The FedEx online tracker says "in transit, delivery before 6pm". After 6pm I check Amazon, who are updated by the courier, which states "in transit, delivery before 8pm". After 8pm I used the FedEx tracker on the phone, l which tells me, "in transit, delivery before 12am".

I waited most of the day for a delivery. I had to leave for an hour, and that is when a delivery was said to have taken place, and "left at the door". It was not left at my door because I have security cameras showing my driveway and door. My complaint is that I have to keep calling them, they don't give me any information such as, did they speak to the driver, did he or she actually see a house number, and were they sure of the street. Keeping an unhappy customer updated would go a long way toward resolving a problem.

FedEx said package will be delivered by end of day, driver shows up and leaves note for retry delivery next day and leaves in 2 seconds. I was there but he already left. Their tracking sucks, there is none. Amazon shows a map with location of driver real time. What a difference, FedEx is old school and hope they go bankrupt. I never use them only Amazon.

I purchased 3 items online from the Apple Store. I received an email saying all 3 would be delivered on Saturday and to make sure I was home to sign. Two of the items were delivered on time. One of them (the most expensive item) was not delivered. I called FedEx and they couldn’t locate the package! This is ridiculous! They said they would open an investigation and I have heard nothing since. Very suspicious that the two cheaper (for Apple) were delivered but not the expensive one!

The customer service for the 2nd time a package was to be delivered to my home has been unacceptable. I have contacted customer service and was assured on several calls that it would be resolved and delivered to no avail. Today I was told that I should just reorder from the shipper who may or may not want to because they have already shipped it out twice. FedEx is returning it even though I was told by their representative that they would do a address update to have it resent to my home.

Expected a package on 8/23/2019, I kept a eye on tracking, left hub at 0940. Was home all day and I have 3 inside dogs that bark at any outside movement. Received notification that FedEx tried to deliver but no one was home! Called the number for the hub, twice, and was told that the driver was contacted and asked if he would redeliver and he said he would, sometime before 2000 hrs. He never showed. Did I mention that I had to take the day off to sign for my package? Also, by the 5th phone call, I was finally told that any calls for redeliver after 1300 hrs were rescheduled for the next business day, which would be the upcoming Monday. I will pay more to use another service! Never again with the lies.

Rep from El Salvador named Juan was rude and unresponsive when I called in to express my need to put instructions for the delivery. For whatever reason, I click on the tracking number and there is no option to change the instructions for delivery. Poor customer experience.

FedEx driver has had my package on his truck for 3 days as per customer service and still has not delivered it. I think people should just boycott them and see how that works for them, poor poor service and all the lying about stuff, I just wonder how long before someone puts them out of business. How long will people put up with stupid?

My delivery was scheduled to be received on yesterday but the delivery guy left it at a total different address. I live on 7th. He took the package to 10th street and I called FedEx and they told me that they will have the driver to go and get the package and deliver it to me on the next business day and I called on the next day. Spoke with supervisor. They took the information and gave me a case number and still no package and the last thing was they had left the package with my leasing. Went to get it. No package and I know that if they received it I would have got my package so the DRIVER LIED. THIS IS JUST POOR SERVICE AND THEY NEED TO GET SOME RELIABLE DRIVERS. VERY DISAPPOINTED!!!!

I have had more than one terrible experiences with FedEx! First time they delivered my package to the people down the street. I live at 178 they live at 152, can't figure out how that happened? This last time the package was supposed to be here on Friday, it didn't make it. Ok no problem, then it was supposed to be here Saturday. I waited all day they never came. So Monday it finally makes it & the box was ripped open and taped. There is 2 pieces of my order missing. Very disappointed in FedEx!

They send me a text that said your package will be delivered by end of day. After waiting all day and call them at 9 pm, they answer was that the item should be deliver by Monday but no warranty.. It should be call full-of- **.. no FedEx.

So I ordered a dietary supplement named ** from a third party business online through Walmart website and the this third party business used FedEx to deliver my order or product. On Aug 13 2019, I tracked my package and it said delivered but not to my place. I phoned FedEx customer service and it was confirmed that my package went to the wrong place. A FedEx case manager left me a voicemail saying FedEx made an error but it got my package back and it is going to be delivered to you.

So, I received a VM with the U.S. & Canada 800 number caller ID that was all in Chinese. After going through two automated menus, to get to a "live" Customer Service Representative about something other than a package. They could only help me with packages. Frustrating. I also emailed headquarters and received an email mentioning that it would be forwarded to their investigation team. So far, no case #.

Delivery person did not come to the location for delivery but marked the delivery attempt failed saying no person was available to collect. Repeated the same for three times and customer service didn't take any actions to make sure their employees work correctly. If you don't want to work, do not fool customers and your boss. If you are a lazy person, don't come to customer service business. Shipping with FedEx only created mental pressure for me; nothing useful. Oversee your employees' work.

I avoid Fedex at all cost. Every time I have something coming from them it always goes where they want it to go and not my home. Last week I got a call saying they needed a physical address for my package as per they can't deliver to a PO. BOX. Well they had taken it upon themselves to send my package to the wrong address even after I talked to them and gave my correct address the next day they sent my second package to that same wrong address. WHY? This happens all the time with FEDEX, and I hate this company. If I want to order online and I see FEDEX I will not order it. This one got by me as per it was coming from Walmart and I thought it was going to the store not being shipped by FedEx. I would not trust FedEx to deliver a matchbox full of dead flies.

FedEx Ground driver damaged my property during a delivery back in March. Then FedEx pawned me off on to ARC, who handles these claims. They continue to blow me off regarding my claim. Five different times since my initial claim was made, I have been told by them that my file is under review and I will either receive a check or a letter in 10 days. Five times, including this morning! That is completely unacceptable. No one will give me the drivers name so I can sue them directly.

I became worried two days after my documents were supposed to have arrived. When I did the tracking, it showed two rows, two possible destinies. One, it had arrived and delivered in Dallas. The other one was waiting in Flower Mound. I called FedEx customer service. They said I was going to get a call. I told them also they could reach me by email. Either way, they did not reach out to me. It has been twelve days now, my package has not been delivered. I even wrote an email to FedEx VP Robert Carter to no avail. He simply answered: "To handling. Regards." Tomorrow is going to be the 13th day of the mishandling package mystery. Do NOT use FedEx. DO NOT use FedEx.

I have a package that needed a signature in order to be delivered. I took off a vacation day to make sure I got the package. I receive a text from FedEx saying they tried to deliver but no one was home. They delivered to the wrong street. I live on a corner. I am two houses from the corner and then it turns into another street. There is a street sign there indicating which street is where. And sure enough, I go look at the other street, where there is a house with the same number, and there is a tag saying they attempted delivery. When I call and say, "I'm right here. Please give me my package," they tell me they can't contact the driver and therefore will try to deliver tomorrow (another vacation day). When I go online, which they said I should do, and try to put in instructions, I am limited to 35 character. Try putting instructions into 35 characters. It cannot be done. Two vacation wasted and who knows if the driver tomorrow will actually be able to read.

Three times now they have said I was not home 2 for deliveries and one for return pickup. All 3 of those times I was home for the whole 24 hours. For the pickup I was home and the package was in sight on the porch, label on and ready! They are a unorganized and liars.

Just need to do a simple thing, and this is not the first time it happens, I need to include a return envelope, pre-paid. The online system is not accepting any of the credit cards- all valid. And there is no way to work around...so no service, no solution offered by the staff. Going to UPS again (same thing happened another time). Very upset.

I ordered a coffee table online and it was delivered through Fed Express. My address is **, Evanston, IL, and that was the address provided by the shipper. However, their people delivered it to **, the wrong address. Because of this, I was stressed out for a day looking for my package, I thought it was stolen and even called the police. However, it turns out that they send it to the wrong place. I have to go there myself and call an Uber to bring the heavy box back to my home. Guys, if you want to have your packages delivered to the right place. NEVER NEVER use Federal Express. They send your packages to the wrong address since their drivers cannot read.

Firstly they charge you $200 for priority shipping. I did my shipping on 6th of August and was told that the shipment would reach Bangalore India by 8th of August. And when I was shipping they told that nothing would be required by the Recipient. And now when I track it is stuck in Bangalore. This is so so ridiculous and frustrating. They are thieves who take money for top service and they don't deliver. Same thing happened last year. My brother never received his things and I paid tons of money for the shipment. They just take money on fake promises. Please aware. I wish I could just post review less that one star. And after that when you call customer care, nobody helps with anything.

Driver was following behind me very closely. When there was not room to squeeze by he gave me the middle finger and drove off. 5 days later same driver riding me again on same street screaming obscenities. It’s a 50 not an 80. Get this guy off the road. Safe driving should be their #1 priority and it obviously is not.

FedEx claims to have delivered a single package that weighs 117 lbs. with contents costing over $300 to my front door yesterday evening at 7PM. Time sensitive materials. We do not live close to anyone (if someone is a delivery person and doesn't check the address then that is a big problem in and of itself), the address was correct and there is no other house with this address. My husband and I were home by that door in our living room at that time. FedEx has delivered to us several times before without issue. We have 2 dogs that let us know when anyone is even in our driveway. There is no way someone could get to the front door without our dogs having been barking for quite some time. I found the delivered status 17 minutes later.

I never really cared for FedEx at all, but tried to give them the benefit of the doubt because all drivers and people are different, but where I currently live I have had the absolute worst experience with the FedEx driver in my neighborhood. I'm at home quite a bit because I work from home and a stay at home mom and whenever I've had a package being delivered I'm home every time so there is no reason whatsoever should I have to call the 1-800 number so many times about the multiple door tags I get saying I wasn't available when in fact I was and am.

With the exception of one package, lately FedEx has not been on time with deliveries, does not pay attention to how you request placement of your packages, and does not give updates like you requested. What in the world has happened to this company? UPS is so much better. Unfortunately, you can't tell companies your choice of which company you want to deliver your packages. I would not have given them a one star rating at all but you have to give at least a one!!!! VERY DISAPPOINTED!!!! Guess I'm going to have to stop doing online shopping???

I did not receive my package despite the fact on FedEx site they are saying it was delivered. I asked for prove, they could not mention that in the house there dogs barking a lot. This made me think that the package was not delivered to my address. We received many packages from various places but was never lost. Do not use FEDEX unless the signature is required.

Delivered goods 3pm to my home when I was at work. Had to call customer service to set up the appointment to pick it up. Wasted 30 minutes with customer services & talked to 3 people, none of them knew the business, could help me. I paid $90 for shipping, did not get the goods guaranteed. Customer services are unknowledgeable, rude & helpless. Very upset.

I was expecting a package. I called FedEx requesting that the package be delivered after 4pm when I would be home. First they said okay, then they called me back to say that they only make deliveries early afternoon. I asked if they could deliver to another address. They said no. So I said sarcastically, "WOW, FedEx is a great company." They hung up on me. I had to call again to discuss how I might get my package with all their limitation. They said they could deliver to a drug store near my house and I would have to go there to get my package. I was not happy about this, but I had no other choice.

They did not deliver at home, help at FedEx location and not ready for pick up. It's been a week. 1. When FedEx package arrived, I was home but package went back saying "no one at home to sign". 2. I schedule for pickup from FedEx location from choices automated system gave, which was: 2199 Monterey Rd Suite 50, San Jose, CA 95125. 3. I got text message saying "Package is ready" within an hour. 4. That's all! I called several time, all I get is: "It is held at: 696 E Trimble Rd, San Jose, CA 95131". Not ready for pickup. It's more than a week. It is a kitchen range hood and I have reschedule multiple time for installation of hood now. What a waste of my time and money. I would give negative stars if I can.

I would rather not give any stars at all. They are horrible. Back in December, I had $700.00 phones that was suppose to be delivered. I never received them and believe that since I DID not sign for them, that they went back to the consumer. Was I wrong!!! I never thought I had a reason to look at my credit card payment because I was paying it automatically out of my checking. Now I am finding out that FedEx let someone else sign for these phones and I am still responsible for it.

Much like everyone else in today's society of online purchasing, we've had a lot of experience with UPS, USPS and FEDEX, as well as Amazon Prime delivery. FEDEX is consistently the WORST performer time and time again. The most recent example occurred today while I awaited a package that required signature for delivery. I did all I could reasonably do to get the package delivered to me as I should expect. I signed up for text alerts from FEDEX. Their idea of text alert was "Estimated delivery by 8:00 pm". Mind you this text was sent in the morning. Nothing like a 10 hour window to narrow it down. Good job, FEDEX. Reminds me of the cable TV installers of the 1990s.

To be honest, if I had the money and the power, I'd fire the whole Customer Support & Delivery Team in Switzerland, as they are absolute nightmare. Every time I get a parcel delivered by Jeunesse, which happens to be Monthly, but every time, even after having given consent at least 8 months ago, that they can place the parcel in the Letter Box or give it to my Neighbour if I am not around, the Delivery still leaves a card there to re-schedule the delivery once more, because they could not reach me. I have given consent verbally over the Phone 4 Times. I have given consent written by email at least 4 Times. And I have sent in their Consent Form at least 3 Times. Yet they still don't have that saved on my File and every time I complain, all they do is send me another consent form to fill out, to prevent it from happening again.

If not for the fact that I have to place a star I would have left it as 0 stars. I ordered a package from Walgreens that was supposed to come on the August first when I had bought it on July 31st. Not I admit it got here fast. But it got here fast 3 houses down. Just this alone already dropped my review down to half and what followed left me with 0 star review. Now, I live on the outskirts of town with a solid acre of land between all of my neighbors. 3 houses down is the equivalent of more than a few blocks. Not only that, I had already walked to 8 of my neighbor's houses to see where my package was. Prior to this, I checked with FedEx for a missing package report and I quote got, "well can't you just check with all of your neighbors?" as a response and nothing else.

I had shipped an item through them. It entered one of these facilities and never left. They refused to reimburse me for the item. They are dishonest and thieves. I can honestly say their shady business practice should be federally reviewed. I can say this if you have the option to ship through another company do so.

I was expecting several packages for work that required direct signature. I am signed up for FedEx delivery manager. As soon as I received email notification that FedEx had the packages, I went online and selected the 'hold at location' for the Walgreens in Black Mountain NC for each package. I did so for better delivery and to avoid the chance of missing the driver at my home. Selecting hold at Walgreens means the driver does not have to travel to a rural area, go through a gated community with narrow winding roads and 15 mph speed limit or go through local road construction. I received 2 of 3 packages. The 3rd package has been sitting at the Mills River NC facility for several days.

This is the second package (FedEx Priority Overnight) in two weeks where the driver did NOT obtain a signature. I don't request a Direct Signature unless I need the signature for my records that the papers were delivered and received by someone. Both times I have checked "Direct Signature" and both times the tracking information states "Delivered - Signature Not Required." I was told by the receiving city that the sending city is incorrectly entering what is on the Airbill.

I have to drive 30 miles to pick up my package. FedEx will not deliver to my address after 3 p.m. in town and the package needs to be signed for. I also have to wait an extra three days for it to be there. I called customer service and even though I clearly stated delivery instructions on my account they will not deliver within those instructions. I guess they don't really deliver. You have to drive to pick up.

I am highly upset with FedEx this time around... My package was supposed to be here on the 26th but somehow couldn’t get to me so delivery was set to the 29th. I stayed up all day long on the 26th because I did not want to miss getting the package & they never came. I kept checking online to see updates on where my package was but they didn’t keep it updated. I had to keep calling customer service but got nowhere. I wind up re-routing the package by having it sent to the nearest FedEx because I just knew I was going to miss them. But after I did that, I realized the package was going to be too heavy to get up my stairs at home. I tried calling to have the package re routed back to my house & they said it was nothing they could do & didn’t even try to help me. The package is already 3 days late & they couldn’t help with nothing at all. BAD EXPERIENCE ALL THE WAY AROUND. I AM HIGHLY UPSET!

Paid Fedex to ship a package and apparently they use the USPS to deliver for them. Of course package is lost and Fedex wants nothing to do with me, just pass me off to USPS. Really good job Fedex, hire a fledgling organization to do your work.

Terrible delivery service. Last package I shipped by them was to deliver that day and was on truck. Didn't get here and checked why it went into exception which is a lousy way of saying didn't try. Told flat tire after speaking to 8 different customer service agents. However the driver was not going to be back at main hub until 8 so that's 5 hours he was going to be out somewhere deliver yet not to me. I am not stupid and know the games well. Dealt with UPS for years and know what happens. Thought FedEx would be better.

I required a signature specifically from the recipient, package was addressed to JEFF. The driver gave it to a woman and accepted her signature with the first initial J. No refund. Transferred 5 times. Asked for United States, the reps lied and said they were in the U.S. but they weren't. 45 minutes later I'm referred to FedEx.com, there's no way to file this claim on that website. $85 out of pocket for this delivery that my recipient didn't receive, his ex-wife did.

Rating would be less than zero if possible! Left a four day old package that was sent overnight on my porch with a trail of melted ice cream all the way up my driveway and sidewalk - lost two other packages. Currently zero for three - worst service ever! Filed a complaint and was told manager would call within an hour - never happened!

I sent a package to deliver be on the 1th of July and today marks day 25 and the package has not arrived, this service is horrible and people should be warned, like that why don't make this same mistake by using them.

I didn't know that my package required a signature so I waited and did my homework on the porch all day because I was afraid it would get swiped off the porch. No FedEx driver. Suddenly tracking says it was delivered and signed for by a name I don't recognize. Clearly they delivered to the wrong address but refuse to acknowledge this. I've had to call three times to keep asking about their investigation because they say they'll call me back but they don't. Each time, no information and it's been 3 days. So now I'm out of my new iPhone, and the sellers on Amazon that contract with them don't give a flying hoot about who signed for your package or where. As long as there's a signature there and the tracking says delivered, they'll wash their hands off you too. So thanks FedEx for losing my $300.

This is the second time in 5 months that FedEx has made an error in delivering my package. It was returned to my address for no good reason. This is unacceptable. Somebody doesn't know what he/she is doing at FedEx. I'm still waiting for an explanation. I wonder how many other customers are experiencing the same frustration with their time-sensitive packages.

I’ve worked for amazon delivering packages for over 3 years now. It’s not hard to read an address and deliver it to THAT EXACT ADDRESS. Some of these drivers that Fedex hires are absolute morons. Within a week and a half i had two packages delivered to the WRONG address by the SAME stupid fat ** delivery guy. The guy was unapologetic and the second time he came to my address after delivering the package to the wrong address he goes “i know..same problem haha” like dude ** get it together. YOU HAVE ONE JOB. Driver the packages to THE CORRECT ADDRESS. These guys are a waste of a hire and should be accounted for by fedex. This company sucks ** and I’ll never use them again.

Today, after waiting for several days for a delayed shipment, I contacted FedEx via phone from 8004633339. I just wanted to find out why my package is not being delivered on the promised day and it keeps postponing to the next day for the last 3 days. Instead of giving me a guaranteed day for the shipment, the guy/representative was reading the tracking information on the website that I was receiving notification from and telling me 'I already told you 5 times that your package will be delivered tomorrow' by mocking in a rude tone.

Package was lost at the drop off site. Then when I received it, it had been tampered with (the top of the flat mailer had been torn open and the resealed without explanation). Hours on the phone with "customer service". Not worth spending $50 to overnight a mailer if 1) they lose it 2) they open it 3) seal it back up and 4) dont seem to care how bad it makes them look. Try UPS, USPS, whatever, but it's crazy to spend more and get this kind of service. Mistakes happen. What made me totally lose trust is the response that made it seem like this happens all the time and that they could care less (here's a 1800 # with a phone tree you will never get out of).

My company sent an item to a customer via FedEx. The customer said they did not receive it. I looked up the tracking info. and it said it was delivered and signed for but my customer was home all day and had no clue who the name/person who signed for it was. The tracking only showed the city it was delivered to, not the exact address. The ship to address was all correct. I contacted customer service to find out the exact address it was delivered to but they were completely useless and were not able to provide any additional info. other than the tracking info I already obviously had.

This review is of FedEx's customer service procedures. I recently had a misdelivered package that I filed a claim on. The driver says he delivered at 4pm. The package was a direct signature package only. However, I was looking out the front door, waiting on the driver to walk up to my porch with package in hand. I need to mention that my video surveillance system is recording the driver. The driver stops in front of my house and never gets out of vehicle. It takes him 5 minutes to look in the back of his truck, and sit back into the driver's seat, driving down the street. I figured something is weird, but I will be patient. The time stamp is 306pm.

Five years of continuous avoiding shipments going through FedEx because experiences has always sucked. They come to deliver packages at 12:30pm and it’s too early for me to intercept. I can’t even tailor my delivery schedule with FEDEX for a slightly later time. If they drop something off, they pull up and double park for five minutes announcing to ALL of the porch pirates that HERE YOU GO GUYS!!!

FedEx has the worst reputation of any carrier. I have had packages delivered opened, LATE, thrown from the ground to the porch (camera btw). I have never had these issues with either UPS or USPS. If you have these issues with FedEx, notify your vendor and let them know that they should consider making a change to their delivery selection. If you don't complain they cannot know how bad the FedEx service is.

My package has now set 5 days in Olive Branch Mississippi. FedEx has a major hub in Olive Branch. I live 14 miles away. They can’t get it delivered till tomorrow! I could’ve walked there and picked it up and been back 5 days ago with it! 14 miles now takes 6 days!

FedEx smartpost is anything but that, and the customer service via email is abhorrent. It took the CSS department a week to tell me that that can’t do anything when a call accomplished the same result in an hour. Ordinarily I would not complain about a single lost package. The issue I have is that FedEx smart post has successfully lost two packages. The original one and the package sent by the company to replace the first lost package. Thanks to Fedex smartpost, I have neither package. Great job guys!

Overnight letter has been repeatedly mishandles to cause a 5 day delay. Letter first sent to Memphis from Rocklin Ca. First error...package should not have been routed to Memphis. Then letter was scanned into Memphis at 12:57 pm and sat there for many hours until it was sorted for a trip to Quebec, Canada. Second error. Package delay required it to be sent to another address which was never recorded by case manager in notes. Third error. Supervisor now says she has no idea when the package will leave Canada. When I then queried that if I were in Quebec now and put a letter into a FedEx office would they give me a time and day of delivery....to which she said "yes". So I said "Why can't this letter in Canada have the same information as any other letter being mailed by FedEx?" I heard the double Jeopardy music playing in the background. If you got important docs to send quickly....FedEx should be your selection the way.

I wish there was an option for zero stars! Absolute worst delivery service ever! Last Christmas they lost a couple of my packages then tried to tell me to “check under a bush” for them. Now today I was waiting for a package that was originally scheduled to be delivered yesterday and got rescheduled for today. As I was standing next to my glass front door with my 110 pound dog sleeping in front of it I got a text alert that my delivery had been rescheduled for Monday because I was not home two minutes earlier which I most definitely was and I know for 100% fact that no one had been anywhere near my house because I would’ve seen them and the dog would’ve gone nuts. So I checked the security system and cameras and sure enough no one had been there.

I Called for a prepaid pick-up. They promised it would be picked up the next day. I am disabled and canceled a Dr. Appointment to wait. The next day I get a call, the driver says my address doesn't exist. The Agent left off my apartment Number after repeating it to me three times. They set up redelivery the same day. Four calls later they called again to say the driver said I wasn't home. I was by my door the entire day and have a loud doorbell. So the driver lied or cannot read apartment numbers. Another two calls. On hold for 10 minutes. Only to say that the driver says I did not answer the door, LIES. I had to cancel a surgery followup appointment to wait for another day.

My purchase was supposed to be delivered on a certain day. According to the driver that delivered another package, they left it off the truck. He told me to call the company and complain. I did this and they said it's on another truck to be delivered that afternoon. 5pm comes and goes. No package. I call back to FedEx and get told my package didn't have enough priority to be delivered that day. I express my displeasure so they transfer me to a customer advocate who contacts the manager at distribution center and they promise delivery. Still no package 4 hours later. This package was needed and bought for a certain purpose. FedEx is a terrible delivery company. This is not a rare occurrence looking at other reviews, clearly management doesn't care.

I have been receiving the worst customer service from FedEx for the past 2 weeks. They refuse to help when you have issues and basically tell you it's your fault when they mess up. I hope after these 2 requests have been completed that I never have to deal with them again. How you say my package was delivered, but leave a door tag? #Yallaretrash

WHATEVER HAPPENS, DO NOT, I REPEAT, DO NOT MISS YOUR FEDEX DELIVERY EVEN IF YOU HAVE TO TAKE A LEAVE FROM YOUR WORKPLACE. The worst customer service ever received. All their customer service agents are rude and ignorant of customer concerns. The logs of deliveries are incorrect and the agents just do not want to hear when you try to explain how the info log is wrong. The correct log for my delivery:

Never, ever use a FedEx drop box. I dropped a package in one of these and it never arrived at the business. All FedEx could say to me is that without a tracking number, they couldn't locate the package. How in the world can you have a tracking number if you didn't hand it to someone in a FedEx office? Not only that, I could not find out who controls that specific drop box. This package was worth over $150 dollars and I can't even file a claim because, that's right--you guessed it!! I DON'T HAVE A TRACKING NUMBER!!! NEVER AGAIN!!! They should post information on the drop box that if your package doesn't arrive at its destination, you'll never be able to track it.

I received a notice from Amazon stating that my package was delivered. I had been working in the yard all day and a FedEx driver never came to my house. The driver left the package in the rain three houses down.

Fedex is the worst company to ship using. Not only do they not follow the instructions of delivering to my office. They also on 2 occasions forged my signature. The first on a very expensive phone and now the second on a printer (valued at $400). I also have a note on my door. The first time I called they said they would launch an internal investigation and now for a second time they did it again. All they say is, "Did you actually receive the product." It is a point that these items could easily be grabbed. They need to work on actually firing these people.

I placed an order online with a company that shipped its product with FedEx on June 26th. Both the company from which I ordered and FedEx estimated the package would arrive on July 2nd. Today, on July 6th, I attempted to pick up my package rather than wait for it to be delivered on the 8th. I sat at the facility for three hours after being assured that someone would be able to help me pick up the package, only for the one person that would be able to do that to not pick up their phone for those three hours. Plainly, I will never use FedEx again, I will dissuade others from using it, and if a company ships with them I will ask for an alternate option. The sheer degree of incompetence across all stages of this delivery is staggering, and I wouldn't wish the Sisyphean efforts I've undertaken trying to retrieve this package on my worst enemy.

I ordered a sofa online from Walmart. So far only received half of it. The tracking dept has lied repeatedly telling me it will be delivered tomorrow. They don't call back as they promise. Can't even return it as I only have half. Thoroughly disgusted as I'm out $270.00.

Our Local FedEx driver, Julio, is scheduled to pick up our outbound shipments between 2 and 4 PM daily. Often times he shows up between 1 and 1:30, and takes the outbound parcels that are packaged for shipment at that time. Often times, our properly treated field hands are currently still weighing and packaging shipments at this time. Julio, not wanting to wait, just takes what is ready at that time and does not wait for our orders to be fulfilled. The items do not show as scanned until long after our rushing driver has left our compound. This leads me to assume he is falsely reporting that he was at our pick up location at our scheduled time.

My first and only claim I ever made with FedEx and it was denied before I sent in the requested information…? According to FedEx when you ship a parcel with them it is covered with up to $100 of Insurance without having to purchase any additional insurance. This was told to me by the Rep at my Local FedEx Office. I recently sold a Denon AV Stereo Receiver, I had a similar Yamaha Stereo Box with the formed styrofoam inserts as well as additional foam blocks for added support topped off with the styrofoam popcorn fill.. This receiver was packed extremely well even by my standards. And finally secured at all seams of the box with packing tape. When the buyer received the receiver he immediately messaged me with photos showing a large dent on the right hand side of the receiver.. Because of this impact the electronic internals were now damaged as the stereo could not generate or reproduce sound.

I have a package that I had ordered from Virgin Mobile USA. I waited longer than the normal business days. I could've been anywhere with a FedEx CSR! So I emailed the CEO of FedEx! But you told me there was no barcode and no address on the package. When I got the package there was a brush on there was a barcode! Apparently FedEx has trained csr to lie to the customer!

I moved from California to Arkansas and sent all my stuff through FedEx but they lost one of my bags which contained some important and expensive items I had collected. It has been 3 weeks now and I reached out to them multiple times to reimburse me but there is no proper response from their side. It is a very disappointing and pathetic service I have ever used.

FedEx is the most untrustworthy and unreliable shipment company ever. I literally made a huge mistake by trusting them. I sent my extremely important docs to be delivered overnight and paid ** $107 just so that it can reach in time as the deadline was approaching. However the package is sitting at one location since 2 days. Calling FedEx customer service is like banging your head on a wall. They will simply repeat the same message whatsoever. Same apologies, same ** ranting, but no actual information or ETA. And then they talk about how great they are by refunding your money. Rather than understanding the seriousness of the situation these people just joke around and blabber the same repetitive speech that they learned in their call center training.

Three times in the last two months I have accepted FEDEX's offer to choose when my deliveries would be made. The first time my package was to be delivered on May 11 between 10:00 a.m. and 12:00 p.m.; it arrived at 1:56 p.m. I missed a very important lunch with friends I hadn't seen in 20 years. The second time my package was supposed to be delivered between 5:00 and 8:00 p.m.; it was delivered at 3:56 p.m. and today the packages, and I paid for all 3 packages, were to be delivered between 5:00 and 8:00 p.m., they were delivered at 11:16 a.m. FedEx takes my money and then when they don't honor their offer for which I have email and text confirmation, it takes them up to a week to reimburse me.

They are quick, efficient, courteous, and work 7 days a week. The only thing I would ask is that they ring my doorbell when something is left. They don't, and I've been surprised more than once by finding something on my porch. Other than that, I love FedEx.

Bad experience with the FedEx priority package delivery. They took like 15$ extra to deliver on 27th June and I feeling like they are corning people. When I called customer support and told my issue that today is 28th of June and it is still not delivered at that time they said ‘Sir we know your package is priority not economic but we can't do anything with this your packet will take 2 days more’. I am feeling like I am a fool who spend 15$ extra for express delivery because of urgency and still can't get it. This type of customer service should be stopped when there is no use of it.

We moved to a new house almost a year ago. All of the appropriate address changes and updates were made. Even though our shipments are addressed correctly, FedEx adds a sticker with our old address and delivers the packages to our old house. It shows the new address, but when the driver scans the barcode, it comes up with the old one. I have called them, they have no idea how to fix it and claim it isn't their fault. They are the only shipper with whom we have this issue. They also tried to blame the vendor for using the old address, but we just shipped with a new vendor, no previous address history, and they still got it wrong. SOMEBODY FIX THIS!!!

Requested FedEx to hold the package at the FedEx location and customer will pick the package because the package is scheduled to deliver in the evening after business hour due to last delivery station. FedEx don't listen to their customer. I don't recommend using FedEx.

I have had two deliveries in the last two weeks. Both was broken and in both cases the drivers knew it was broken. The last one ran for the truck when he thought I was going to open the package. It was literally destroyed in the shipping box. I had been dropped from a distance directly on the corner.

In addition to it taking literally TWELVE DAYS to deliver a shipment that UPS could have done in 3 days, FedEx won't allow me to have my package held at one of their "facilities" while I'm taking my first vacation in 2 years. I find it strange that any retailer still uses this dinosaur of a company to ship. If FedEx can find any way to mess up your shipment, they will. Count on it. They must be offering very low shipping rates. Can't wait for this company to FINALLY go bankrupt and I can be done with their epic incompetence. They are the Keystone Cops of Shipping Companies.

"Are you tired of receiving your packages and shipments on time and with a smile? Try FedEx! Here at FedEx, we don't value the customer in any way, shape, or form. Suppose your package falls of a fork truck skid and breaks. No problem! We'll pull that tracking off, cruise an unmarked van by your address, and sit around for 10 minutes while we wait for the GPS to click on your address, right at the very edge of where it'll register. Then we'll scan that tag, and leave you absolutely nothing but your broken dreams and a month of hassle. Are you retailer who's tired of giving refunds for lost shipments? Try FedEx!!! Here at FedEx, we'll make every effort to ensure that package never gets delivered, and when we do the "investigation" (lol) we'll rule it as the receiver's fault, so you'll never be liable for a refund ever again."

I live in Milwaukee, WI and have the worst driver on any FedEx route in America. FedEx drivers buy their route then speed as sloppily as possible through their routes-rarely knocking to deliver anything. If you have signature confirmation, your FedEx driver will NOT knock! He will stealthily sneak up to your door stick on a blank sticker-then speed away. Three times in the last year, i.e., every time I have used FedEx in the last year, the driver refused to knock even though I am awake and expecting my package.

I have to report that anything sent to me via FedEx has a 2 out of 3 chance of failure in arriving, arriving very late, or requiring time on my part to fix their issues. I am beginning to wonder if it is possible they do not even know about Google maps. Time after time they say recipient cannot be located. Really type it into google maps and there is my house, guys!!!! It has now gotten to the point where I refuse to purchase anything from a company that uses FedEx for their shipping. It is just not worth the trouble anymore. I also am telling the merchant why I am not using them, and if they will use another shipping option fine. I know this probably seems like an exaggeration but it honestly is not.

It wouldn't let me give zero stars???? Yesterday morning I ordered and paid for overnight delivery of a flat document in an envelope. FedEx was the only option. Today, after driving 3 hours last night to accept my overnight FedEx delivery, I was amazed to receive a text at 5:32 pm that an attempt was made to deliver and no one was home. I woke up at home this morning! I stayed home all day and watched the tracking info on my pc. I was home!!!? Please note that this package required a signature. No one used the intercom system, rang my bell or called me. No one tagged the door, and when I immediately got down to the street there was no truck in sight. I live in a multi family building with an intercom system. FedEx has never rung my bell or delivered to my door. I live here 35 years.

I ship FedEx everyday. They are as reliable as it comes. Their website is a pleasure. The wait times to speak with a human are short. Every experience with other carriers confirms FedEx is the best. The 3 things you need to know about shipping: go FedEx, go FedEx, go FedEx.

FedEx has managed to misdeliver my package AGAIN! I have called to locate my packages and I get their customer service who can't seem to comprehend that my package is sitting at somebody else's house! I do the usual check - front porch, side porch, backyard, garage, and nope, no package. No notice, nothing. Last time, my wonderful fresh flowers were delivered somewhere else and 3 days later, it shows up at my front door, box upside down.... As result, my flowers were dry and wilted. THANKS FEDEX!!! I now have a package from Wayfair that FedEx supposedly left at my front door. Definitely not at my front door. In the last 3 months, FedEx has misdelivered 3 times. Their batting average is 1 for 4. Oh and no apologies from FedEx.

I ordered from a meal delivery company with delivery set for Monday. Status showed it was on the truck for delivery but then in the evening said no attempt was made and they rescheduled for following day. AGAIN it was on the truck for delivery and might I add they delivered my printer ink but no food and again in the evening it shows “scheduled delivery pending”. Don’t they know fresh food needs to be delivered within a certain time frame? They certainly can’t miss the name on box. Pretty incompetent...This isn’t the first time they’ve out of the blue rescheduled delivery that had nothing to do with weather.

On a rare occasion we receive a package on time with no issues from FEDEX. Unfortunately more often there are issues with the delivery our purchases. The most recent one is when the package was scanned showing package was on the van and then at 8 pm it showed that they didn't attempt a delivery. When I called about it, I was told it was never put on the van, but it would be delivered today.

The customer service agents with FedEx are very poor in skills. They are not knowledgeable with information dissemination. I shipped a package to Africa and firstly I was not informed of the likelihood of me paying additional custom duties aside the money that was paid to FedEx. Fine, I know FedEx does not control or regulate international countries custom duties and taxes. The worst of it all was instead of the agents to apologize and take responsibility of not informing the customers on the issue, they kept reading scripts.

Urgent package needed to be picked up at residence address on Friday and shipped overnight to client with a Monday delivery. Scheduled pickup early in the day on Friday, assured it would be picked up by 5:00 and driver would bring the shipping label. I called a few hours later to make sure the pick-up would happen, and gave my pickup confirmation number and was told the pickup had been canceled. (!!!!) I did not cancel it. I set the pick-up all over again, talking to an agent and making sure the pickup would happen. Since this was urgent, I was very nervous about whether it would be picked up on time. I spoke with the Dispatcher of the local pick-up area and he told me it would be picked up by 5:00 and driver would have the label with him. THE PICKUP DIDN'T HAPPEN.

Their service is terrible. I paid extra for shipping and it doesn't arrive early and when I contacted them I got no reply. My packages never arrive on time. USPS is exponentially better! They need to step up everything.

As the recipient of a heavy item that WAS DROPPED BY FEDEX, I filed a claim. For 5 weeks they kept asking for more information, pics, and a seller waiver of claim, documentation, and more pics. The item was packed at a FedEx Office location, but ultimately FedEx Cargo Claims denied that and denied the claim. I am certain that the mission of FedEx Cargo Claims is to deny any and all claims. DO NOT SHIP ANY HEAVY ITEMS WITH FEDEX. Time after time, they have damaged heavy items. In the last month they have damaged two heavy items I ordered. Even USPS is better. If you have a heavy item, find another carrier.

It took 3 days to sign up for delivery manager, it took 10 minutes to finalize signing up online. Then the information is either incorrect or the same as without the delivery manager. Customer service didn’t care, said it only really works with express shipments. So it’s useless with home or ground deliveries.

So I ordered Yeezy sneakers from Yeezy.com. Although the package has no signature required, the driver didn't have snuff sense to take it back on the truck! Instead he leaves it right on a busy street in front of a gated residence. He claims to have just left it there but there were witnesses outside who asked to take the package and he ignored them. I think he stole it and I think that if a driver can leave a package anywhere because of no signature then that policy sucks and should be changed! The driver should know if it's a busy street don't leave it on the floor. I never have this problem with USPS.

I sent a VERY important letter to a LAW firm pertaining to payment. Sent on Friday next day to make sure they have it by Monday. It's Thursday and the letter is in JERSEY!!! The destination was 4 miles from the FedEx office in Orlando!!!! I made numerous phone calls. People hanging up on me, People being unsympathetic that this is urgent. I WILL NEVER EVER USE THIS COMPANY AGAIN!!

Absolutely horrendous customer service for lost packages. Took 4 business days and 5 customer service representatives later prior to a case manager to be assigned to the shipment. No compensation or expedited services was provided for the lost shipment. Absolutely will never use Fedex again.

Package was to be shipped to SC. Tracking stated it left Georgia, went to California where it stayed a few days, then shipped back to Georgia, then I get a message saying it will arrive at least a day late due to WEATHER! The weather's fine. To go from Georgia to California and back to Georgia to get to South Carolina is ridiculous. Not happy at all.

The token was delivered to India from US, which was for personal use but along with my name the company name was also mentioned so the Fedex people were asking for IEC and GST document from the company but the company will not be providing those documents at any cost. I requested fedex for any other ways to get it shipped without those documents. Still they denied to deliver without those documents. Can anyone please suggest how to overcome this issue. It’s my kind request if anyone can help to fix this issue. Suggestions: **

I have had nothing but bad experience's with FedEx. They keep pushing back delivery dates. Bad customer service, and what really irritates me is I ordered some merchandise from a company and paid for overnight shipping, the package didn't arrive until a week later, and FedEx didn't even bother about asking me if I wanted a refund. They're a terrible shipping company and the customer service is lame also. If you can avoid them, please do. You won't regret avoiding them believe me.

I shipped an important document to Germany from the USA using FedEx International priority service a month ago. The package got lost. I had to spend several hours over the phone with FedEx to find out whether the package was lost. Their customer service is terrible. I paid $69.00 to ship the package with them. I have not got the money back yet. The interesting thing is they charged me $85.00 again two days back for the same shipment. I called their billing department and they said they charged again because the shipping charge has been adjusted because of the delivery address. This is simply ridiculous!!! They adjusted the shipment charge of a lost package!!! They asked me to contact my credit card company to dispute the charge. They can't reimburse the money. NEVER EVER use FedEx again.

I am a purchasing agent for a large retail floral company. I use FedEx often. It seems now at least weekly Fedex has a mis-sort or some bogus reason for not delivering my fresh flowers on time. Express service is very expensive and I find myself needing credit way too often. I call, I go through the prompts on the phone and eventually I get to speak to a human and at least they are honest with me and cordial but there is never any resolution. I can't even file a claim right away. I have to wait for the shipment to be billed to my account first and that generally takes a week to ten days. Thinking UPS is sounding better and better.

They did not deliver on time and made me waste an hour and a half to pick up something that WASN’T EVEN THERE!! Then they were acting like it was my fault! Like it was my fault I showed up on time?!?! They continued to do this to me and continued to rip me of my money, so now I only use UPS.

I received an erroneous notification today that my package, containing $250 worth of stuff in it, had been delivered. That was not the case, as I heard that FedEx had been at my apartment, but didn't even bother to buzz my door, let alone leave a door tag. Now thanks to them, I have a case number and that'll take days. Thanks for screwing up my day and order, FedEx!???

They have my package locally and refuse to let me pick it up until it’s delivered Monday. I will never do business anymore with anyone that chooses to do business with this delivery service. I think it’s a load of crap. I have to wait until Monday to get my Fitbit when it’s literally right down the road. UPS or post office would’ve delivered it today. They’re also notorious for saying it will be delivered one day and it show up later that week. I can’t wait until Fedex goes out of business. They suck!

Tremendous surprise I took, when I saw the email that said my package had been delivered. However it is a lie, my package never arrived. Now they cannot recover my money, nor my package. Bad work FedEx.

I’ve had many problems over past 12 months from Portland Oregon FedEx. They continue to mark my packages as unable to deliver as business is closed or customer not available. Untrue. 1) This is not a business. 2). I am almost always home as I care for my disabled mother. And 3) the messages get sent out at 2-4 am when they are loading trucks for delivery. They obviously have not actually been to our house at 2 am to tell we are not open. I’ve called many times. I get the runaround. I’ve giving up. Unfortunately I rely on delivery since I am pretty housebound due to care of my mother. Yesterday I received a package over a week late. FedEx put a sticker on it saying customer requested delivery a week later. Not true. The package was live plants which were left in hot truck. They are dead. I cannot tell the original shippers, especially the Parker companies, to not ship via FedEx. So I’m stuck. Because FedEx does not listen and lies.

Every time I expected a package from FedEx I faced an issue, their drivers are looking for excuses to not deliver your package. This time he said there was a security code!!!! I am getting all my packages from other carriers, I don’t know what is wrong with this FedEx drivers.

Last month I ordered from a catalog and it was sent out by FedEx but delivered by the postal service. I thought it was strange also last month I ordered some medical supplies and they were sent out FedEx and to be delivered by the postal service. I think this is dumb. Because if they ship it out by FedEx you pretty much know when it will be delivered. But when they delivered by USPS you have to wait around for the mail carrier. I did google it and found out that they have what's called simple ship which is a cheaper rate when FedEx delivers it to the post office and the post office delivers it. From now on when it says how much shipping is I'm going to ask is this being delivered by FedEx or will it be delivered by USPS. Though I did find a tracking through USPS and they said by the end of the day but knowing our carrier and I'm in a senior building we don't know when that is. There's no set time that they deliver.

I have bought some items over the internet stores and got it shipped to UAE.. To find out that FedEx charged me over $200 extra.. When spoken to them, they didn’t take any action and the informed me if I don’t want the item they will refund the amount back (shipping handing amount) but then they will DESTROY the items and I have to deal myself with the seller... Therefore it’s not recommended at all to anyone who’s running on low budget!!

FedEx has been withholding my packages all of a sudden. I received updates for the past 3 days my shipment was on the truck to be delivered that day, but it never was! This should be illegal what they are doing, and when I called customer service... they said it would be here today by 6:45 PM guaranteed. Well it's 7:20 PM and still no packages! I have no idea if I will ever get my online orders from their incompetence. Also I'm worried they're damaging my goods by infecting them with a disease or something. Their online tool is a joke and so is their customer service. Never again will I trust shipping my items via FedEx or with a company that uses them!!!

I woke up extra early today to wait for my package and I kept checking the tracking status of my order. Eventually it said "Delivery exception 11:50am". I saw this at 12:07pm. I went to go check if my package was here and I received a door tag instead. I was home the entire morning, there was no knock on the door or anything.

I wish I could give FedEx a zero review. I order a package with tracking number **. It stays at the warehouse less than 30 minutes from my home for over a week. I called about it. 1st call they lied and said it would be delivered the next day. Didn't happen. 2nd call they told me someone would call me the next day. Didn't happen. 3rd call they finally admitted they broke the item and I needed to contact the shipper to file a claim. This is e weeks after it shipped. Company sent another one out. A week later I still haven't received the package as they have rescheduled the delivery AGAIN. I guess in e day I'll get my item.

I have now had 4 packages delivered through FedEx in the last month. All 4 have been sent to the US Post Office before being sent to my address. The one package came from only 2 states away, but took 10 days to deliver. I tracked the packed and it was less than 30 miles from my house. The package was delivered 3 days later. FedEx could have (should have) delivered it right to my door. Instead they sent it to the local post office. This took 1 day. Then the post office had to sort it. This took another day. Then the post office put it on a truck to be sent to me. This took yet another day. RIDICULOUS!!!!

My FedEx driver holds packages and only deliveries when has more than 1 delivery in area, the tracking number will show out for delivery but doesn't get delivered. I have called FedEx and put in many complaints and FedEx does do anything to fix issues. I have even caught the FedEx driver falsifying delivery dates with my security cameras. He said delivered and then would delivery another day. I have also complained about this and no resolution has come of it. FedEx is the only shipping in my area that have so many issues with. FedEx customer service is no better, they tell you lies. My favorite is it will come today and never has. I am fed up. Will stop choosing them and or buying anything that is shipped through them. There are laws with delivery of packages and FedEx is breaking them with their drivers and don't care. Look elsewhere.

I purchased an item online and the seller used the FedEx SmartPost service to ship the item. They literally took 15 days (more than 2 weeks) to deliver it to me and this is not even international shipping. Only domestic. UNBELIEVABLE! I know this is FedEx and USPS combined delivery service but USPS did their part well. They only took 1 day to deliver it to my house. But FedEx took 14 days to deliver the package to USPS. Don't ever use FedEx SmartPost.

FedEx says "pkg. Delivered". No. Sure didn't and camera verifies no delivery made. Driver kept pkg. FedEx has done a very poor job for us. Not delivering when said. Verified thru video camera, no delivery to my porch.

Why Even Bother Shopping Online? FedEx is very often late, delivering one or more days later than the actual scheduled delivery. Today, even worse: Returning to seller. FedEx couldn't deliver your package. Shipment returned to Amazon.

Extremely disappointed by Fedex & not only due to a failure to deliver an order via Lowes.com, but also how customer service has handled this. Followed all procedures, opened a case, but Fedex WILL NOT provide an update on my delivery, an update on my claim, or redeliver.

I work from home managing a lawn service. I ordered oils for the equipment and had them sent to me with the company name on the label. The day they were to arrive, my landlord had hired my company to do yard & tree service. While the trucks, trailers and crew were outside, all with company name covering them, we all watched the FedEx driver pass by twice. Never stopped. At the stop sign 4 doors down, I got the alert my package had been delivered-AT THE FRONT DOOR! I called immediately and was told to ask my neighbors and check my neighbors porches and finally they would look into it, call and have the package resent. The resent order, same thing. Said they delivered at front door and nothing. I have cameras everywhere. No FedEx showed up but I got the alert saying delivered.

I’m only giving Fedex one star because I have no other choice. They don’t even deserve one star. My husband and I sent some packages from D.C. to our new location (in another state). We used FedEx to deliver our important boxes due to not having enough room in our vehicle. Once we made it to our new destination we were notified that all of our boxes except two had arrived. Days later the other two boxes “arrived” to the place that we had them delivered to. One of the boxes that we were anxiously waiting for contained all of my husband books for his medical residency. You can only imagine how expensive these books were. When we opened the box that was suppose to contain his medical books we were shocked. There was not one single medical book in the box, but instead it contained many other books that weren't ours (approximately 15). There was however two items that was ours in the box.

My overnight mail was delivered late because of "weather conditions". Customer service representative told me that Fedex is not responsible for the weather. I agree with that. But they happily collect $49.85 for the shipping and promise to deliver it exact day. But they didn't. So the service is not performed. But they decline refund. Easy to understand that this company become unreliable.

My insurance company sent me a new phone via FedEx to replace my broken phone. The shipment was supposed to arrive at my front door on May 21, 2019, by 8 pm. I received an email notification that my package had been delivered to my front door at 1:58 pm on Tuesday, May 21, 2019. When I arrived home there was no sign of my package. I also checked with my neighbors and they hadn't seen the package either. I called FedEx at 6:10 PM on May 21, 2019, to let them know that the package hadn't arrived. The FedEx representative told me that the package had been delivered to the wrong address and would be retrieved and delivered to my front door by 10:30 am on Thursday, May 23, 2019.

INCOMPETENT SERVICE. This week alone I missed two work deadlines because of FedEx mistakes. One package was delivered to and signed for at a completely wrong address despite the correct label. It was recovered and redelivered to me after scheduled delivery date and my work deadline. The second package was scheduled to be delivered on Saturday. The status changed from out for delivery to business closed unable to accept package despite no delivery attempt at all. Someone at FedEx decided, incorrectly and unilaterally, that despite the shippers request, the label and scheduled delivery, my business was closed on Saturday and would not be able to accept delivery. CHOOSE ANOTHER METHOD OF SHIPMENT.

At Christmas time I had $1325.00 worth of packages delivered to the wrong address. Called the company I ordered from and said I waited at home for the packages but I did not receive them. They shipped out replacements and opened a claim to investigate. Same thing happened with my replacement packages. I called really upset. They sent out another replacement and I changed my delivery to a pick up location down the street. I finally barely before Christmas received my packages. The first week in January I had $2700 deducted from my bank account. Apparently FedEx tried to say they delivered them. They failed to leave out that they delivered them to the WRONG ADDRESS!!!

Had my pkg sent to my work. They lied about attempted delivery. We are open 9-2 on Saturday. Said they tagged the door at 9:27. Total lie. They were never there. Called customer service. They said pkg was bumped 'til Tuesday. Never called to see if I wanted to pick up pkg. Faked delivery. Total disappointment. UPS is king. FedEx has turned into a total crap company since capitalism took over and they don't give a crap about the customer anymore.

I ordered some merchandise from a company who will use FedEx to have things delivered in a a day because of the proximity of their warehouse to my area. So, I ordered an expensive item with 1-Day-Shipping (FedEx Home Delivery with Saturday Delivery). The package left the factory 3 hours from my house the night before and ended up at the distribution center at 2AM this morning - leaving at 4AM. It was sorted and sent out. 12 hours later, it had not arrived at my local distribution center and ended up an a distribution center less than an HOUR away at 4PM. It sat on the truck for 12 HOURS and barely traveled an HOUR!! WHAT HAPPENED?! FedEx never notified me of any change and the tracking only changed at 8PM tonight!

This is the second or third time this has occurred. My package was scheduled for this Wednesday 05/29/19 but had a guaranteed delivery of Friday 05/31/19. I was promised the day before on Thursday (since it wasn’t delivered) it would be on Friday and again promised on Friday it would be delivered by 8pm. I was waiting for two hours outside before and after my apartment lobby closed for the day. The truck never came. At 7:08 I got an update from tracking saying the driver tried to deliver the package but no one was there to receive it. The truck driver LIED. I called in after receiving the notice and nobody would do anything about it. All I got was it will be delivered on MONDAY! They said there was no way to contact the driver. Again, they LIED to me. Every driver is equipped with the ability to receive a message. When asked to speak with a supervisor I got a customer advocate which did absolutely nothing.

On 5/28/2019 I was schedule to receive a package from the company and watched the driver not even attempt to deliver. On 5/29/19 I saw the same. On 5/28/19 I was at home, called off for the day due to my wife needing to receive this package, when I sit watching out the window for my package to be received from FedEx. I physically watched the driver come to my residence and pull in front of my home. The driver never exited the vehicle and when I asked him if there was a deliver for my location he said "No packages". Less than 5 minutes later the package was marked undeliverable. I called FedEx immediately and made a complaint. They said the driver was coming back and at no time did the driver return. (Time and money wasted based on hourly because I called off ($173).

I've had three packages now delivered to the wrong address when being delivered by FedEx. Despite using the same address for UPS, they just don't seem to understand the concept of mail delivery. I am an architecture student and ordered items needed for a class well ahead of time (even though I'm an Amazon Prime member), and now I will be counted absent from class thanks to FedEx. I talked to multiple people from customer service and not one of them has done anything to help me, and they suggested that I check my neighbors' front porches. How about you get out here and do your job!

Ordered a $700 Graco Sprayer from Home Depot. Stayed home all day to receive my sprayer. In tracking FedEx said they would be at my apartment by the end of the day which turned out to be the end of the day. My doorbell rang, by the time I got down to the entrance door, less than 30 seconds the driver was in his truck going around the corner. Never waited to verify I was home and my Graco Sprayer was sitting in from of all the apartments mailboxes!! Many times in the past thanks to good neighbors we have found each other's packages in front of the mailboxes or outside the building, once in the rain. All from FedEx!! Calling them is a waste of time. People need to come together and file lawsuits. Bring videos which many of us have. I will never do business again with any company that uses FedEx for deliveries.

Driver stated he attempted to deliver but never did. Was home and check cameras. No one ever stopped by. Called and spoke with supervisor and still had no luck. Waste of time and money. Will never use again.

I have been ordering things online a lot more recently. I have not been receiving my large packages in a timely manner. Once it was a car seat and I had to stay home because I was supposed to receive 2 day shipping no signature required. The person who delivered stated no one was home to sign. I explained to her she could have left it at my rent office if she didn’t feel comfortable leaving the package at my door. The young lady cursed at me and said, "You won’t get your package messing with me." I was able to speak to someone at the center not the 800 number. Now today, I was supposed to receive a large package. I received a text stating the package was delivered at 11:15 am. I took off work to stay home to ensure I received the package. NO ONE knocked on the door.

So I received an email this morning saying I'm getting my package today and I have to be present to provide a signature while receiving the package. I had to miss work today and was staying at home the whole day until I received an email saying that they have made a delivery attempt but apparently there was no one at home.

Over the past 4 years, Fedex has delivered packages sent to me and my sister across the street, to the WRONG address! It has happened more than 40 times!! I've called, emailed, etc. and NOTHING gets these morons to correct the problem. My address is **Dogwood TERRACE, and they have more than 40 times, taken my package to **Dogwood PLACE. I guess there is something to be said for consistency....consistently WRONG!! Terrible delivery company. UPS and even USPS (??) are much, much better.

I ordered a phone and FedEx said they delivered it to my door and it never came. What it was the driver took it to somebody else apartment. I been home all day yesterday and still didn't see my package so where is my package. If I could give no stars I would.

FedEx is continuously overcharging us based on estimated dimensional weight, and bogus fuel surcharges. They also "lost" 2 units of our products with value of over $2,000 from a sealed FedEx Pak, that then were suddenly returned to us unwrapped and destroyed (run-over by heavy equipment wheel tracks) loose in a FedEx box some 3 months later. For the past 6 months, we have continuously attempted to set-up a telephonic or in person meeting with our FedEx Representative for the Las Vegas, NV area to discuss these problems. We have been "promised" countless times that "someone" will get back to us within 48 hours and it has never happened. We find FedEx's response to our concerns wholly unacceptable in terms of both customer service and business practices.

I live in a building with 50 condos. FedEx and UPS have access codes to deliver to the units, which has worked for the 12 years I have owned my unit. About 6 weeks ago, things changed. I would get a notification that my package was delivered, but there would be no package. As I walked around the building, I would find all of the FedEx deliveries (for all people living here) in a pile on the 3rd floor (randomly by a wall) or piled in front of the mailboxes in the parking garage (not a secure area).

On 5/15 I placed an order which shipped FedEx. 5/16 I placed 2 orders also from E. Coast to AZ. 1 shipped USPS here in 2 days. 1 shipped UPS here in 3 days. FedEx to arrive 5/30! 2 weeks and was the 1 I needed first. Then they didn't even bring it to my house because I'm in rural area. They left it at the post office! What's the point of not just using the postal service then? At least it would have been here in 2-3 days and not 2 weeks!