FedEx Reviews

I have been printing to this business for over a decade. Every time I send them prints via their online service they have the default set at color. Color prints are 5 times as much as black and white. They know this, and they do this on purpose. They hope that a quarter of the people who send prints won't change the default print paper and send their black and white documents to be printed at 5 times the costs. I went into the store to get a simple 24x36 drawing printed for a template for my woodworking project. It is simply black and white. They charged it as a "color" print that was $12 for one simple black and white print. They know their 24x36 drawing size is expensive for a color copy. They didn't change it to black and white which would have been much cheaper. FedEx corporate does this one purpose. This is such a shady practice for FedEx Kinkos. This business is shady beyond belief.

Orders I place and are shipped with FedEx seem to have "delays" in shipping. Seems to happen more and more. I placed a couple of online orders, one with Lowes and another an online retail store that sells craft beer. The beer order requires some one there to sign for it to make sure you are a legal age. The order from Lowes was some LED grow lights for my hydroponics. I got a text that my shipment was delayed. No biggie was running a couple of days behind. Then I got a text it was on the truck and out for delivery. I took a day off from work to make sure I was there when it arrived. I was sitting on my couch, 10' from my front door. Around 2:36pm I get a text that they attempted delivery but no one was there. A bald faced lie. At the very least, they could have left the grow lights behind.

FedEx is staffed by incompetent liars. Our order for business materials, which we desperately need, was supposed to be delivered on 1/20/22. By 1/24/22, we were starting to get concerned, so we called. FedEx promised that the packaged would be delivered that day. Nope. Everyday thereafter, we called, everyday they promised it would be delivered. It is now 1/31/22, no package, and again lies and false promises were song of the day. FedEx is a TERRIBLE company.

I have 2 orders somewhere in the FED EX System. 1 was supposed to be here Thursday, the other one Friday. Supposedly weather delays, but the last 2 days have been sunny and bright. Heck of a way to run a business isn't it. I realize we are a distance from the warehouse, but wouldn't you think that late shipments would get priority the next day? Sad situation.

FedEx lost my package after it was shipped from Fort Worth, TX to Louisville, Tenn. It was ordered on a Friday morning using two day shipping and should have been delivered Sunday, or Monday if they’re closed on Sunday. Package arrived in Louisville at 3am Sunday, (Louisville is 25 minutes from my house). Monday came and no delivery. Checked the tracking and it showed Tuesday before 8pm. But, still no package.

I ordered medication for my dog on January 13th, which was shipped via FedEx on January 14th and scheduled to arrive January 16th. On the Website, Fed Ex claimed to have delivered it on January 16th, 2022. It was not delivered. I have been told I never ordered anything, don't live where I say I do, there is no such road, there is no house where I say and they have closed the claim because I gave them false information. I called and reordered the medication and it was again shipped and again the driver claimed to the Website it was delivered and set in my garage. I don't have a garage. Again Fed Ex closed the claim stating I never ordered anything and was giving them false information.

On January 18, 2022 I took some pages to be bound. There were three employees behind the counter and one other customer browsing. I told Mia what I needed done and she put it all into the computer and then said it would be ready in 24 hours. I thought this was odd because none of the other employees were doing anything. I told her I would be on a plane in 24 hours (this was about 2:00p). She then told me to come in at 10:30 the next day. I didn't argue.

Signed up for text updates, order was to be here today. Have no response as of yet. Had higher expectations for FedEx as I’ve experienced much better service in the past. I understand shipping procedures wth?

Well I am happy to say that the girl who I talked to in Canada called me back. She gave me all the information that i was looking for, and actually made the annoying situation go away. Probably spelling this wrong but, Lacinda #** thanks again. I would really work on that answering machine that you are using. I felt like hanging up many time while going through the amazingly many questions you have.

I stayed on the phone after a call to FedEx regarding a lost package to do the survey and the first question was "How was my overall experience with customer service?" Of course I chose 1 Very unsatisfied because of the automated **. As it turns out that was the only question and now the person I actually talked to will get a 1 from me when I was ready to give him a 10. The automated system is terrible! It is very hard to talk to an actual person. When I finally reached someone after extreme frustration with their answering system, the person was very nice and helpful in coming up with a strategy regarding a lost package. The employees I've talked to at FedEX have been great! Unfortunately management has made bad decisions with a terrible answering service and with shipments being lost which unfairly reflects on the employees.

Once again Fedex let me down. Waiting several days for my new phone and on the scheduled delivery date they send me a message that they rescheduling the delivery day for tomorrow. I will start to avoid buying from companies that use Fedex as a carrier period. Every time I had issues with their service. 2 times I even had to go pick up my packages because I couldn't wait anymore. I'm soooo disappointed.

Bought golf balls in Germany. Sat at the Fedex depot for 3 weeks. Then sat at the Fedex depot in France for 3 weeks. Sat in Indianapolis for 2 weeks and delayed twice. 9 weeks late of the delivery date.

I've ordered 100s of items online and have them delivered and have used basically every delivery company in Canada. FedEx is consistently the absolute worst of those companies and it’s not close. Most recently I had to use FedEx and I paid for their express shipping so like $30 1-3 business days. We’re now on business day 4 and it’s not expected to arrive until after the weekend on Tuesday so that will be business day 6. Why am I paying extra just to have it delivered in double the time as a regular order. I typically always find the packaging looks like it’s been beat with a stick when FedEx drops it off, as I had ordered a desk about a month ago and the packaging was falling apart. This company is a joke it’s a shame we have no power to change anything.

Fedex is the worst company that I have ever dealt with any other company on the planet. It has been absolutely a disgusting, terrible and disgrace experience. In this company consistently bad experiences flow from top to bottom. I had many bad experiences with customer service agents for more than 10 days after calling many times and talking to many different agents. In this company, left hand does not know what right hand is doing. I even took the matter to senior management office and left many messages with Executive rep but she is completely ignorant. There is absolutely no accountability in this company and customer service is not a core value. There is definitely a lack of management and management is sleeping somewhere. I will never use Fedex in my life and would recommend anyone to use. Fedex may think that this company is too big to fail but will definitely fail one day. Shame on Fedex management.

Since the Castaway release emphasizing FedEx's intent to focus on the customer experience, they have gradually moved away from this concept to focus on their profits and outsourcing. U.S. Customer support outsourcing conflicts with cultural understanding, additionally, dedication to timely delivery and readily available information for the recipient is no longer emphasized.

I had a problem in the past with them leaving parcels in the lobby of the building. I am disabled and cannot carry heavier packages up the steps. I put a note in the FedEx system "manage account" feature adding delivery instructions that I am disabled and need packages brought to my apartment door. They continue to leave them downstairs. I called today after another 35lb package was left for me to try to figure out how to move, and was told that the shipper would need to request 'signature required' in order for them to do that. So if you are disabled, don't have anything shipped FedEx unless you want to have them pay for the additional service. Seems discriminatory that you have to purchase this additional service because you are disabled and cannot carry heavier packages up steps. This should not be legal!

Their tracking system is completely a joke - It picks random delivery dates and then ignores them. They report packages as delivered when in fact they never arrived. When you call their Resolution Support Team 800-463-3339 they just lie and tell you it's on the way and it never arrives. I believe the government should get involved and press charges for gross misconduct for their systemic misrepresentation to the public.

I ordered a package that was suppose to be delivered early on 1/17/22. Instead of the weather being terrible around this time period I was expecting the package on 1/18/22. FedEx decided to pick a delivery date and deliver my package on 1/19/22. This is crazy to me because I had to log on the site to see this information. I’m really upset because nobody was going to be at my apartment on the day they chosen to do a drop off. My package requires a signature and I was going to get my boyfriend to sign if I could not but he had to work also. I done called FedEx lord knows how many times about my package. Also, my package went from a state that was three hours from me to a state that was eleven hours from me and back to the state that is three hours. I’m so so upset and hoping that something is not wrong with the product. I usually don’t do bad reviews but this one really had me upset. This delivery team need to either communicate or instruct things better.

I have a well in my house and my well pump went bad so I ordered a pump from Houston TX and was scheduled for delivery to Hampton Georgia on the 16th of January, I waited all day for my package. It wasn’t delivered and was rescheduled for a delivery for January 17th. I waited all day again on the 17th and didn’t get my package so I checked my tracking number and found out it was scheduled for the 18th, my patient grew thinner and I called them not to worry about the delivery. That they should just hold my package for me for a pick up, I needed an address for my package pick up, they couldn’t give me a pick up address but rather persuaded me to wait another day. I made them understand the importance of my package and agreed to wait for one more day and hung up the phone.

I've read several reviews on FedEx service in the past two years and I can only echo all the negative experiences I read. They have fallen to the bottom of the list of delivery services available today. I usually insist that anyone I buy from "DO NOT USE FEDEX" or I won't buy. Recently I had to send my computer back to Dell for repairs and when I found out they use FE I was furious. The computer was fixed in one day and shipped over a week ago and everyday FedEx posted "It will be delivered today". Lies, lies, lies. It is still not here after a dozen phone calls. I need the computer back. NO MORE. I'M DONE WITH FEDEX.

I wish I could give a minus 1 review. I have had a problem with a Fedex driver who does not want to work after 5:00pm and a hub in Arizona which does nothing most of the time unless a complaint is filed. This driver waits until 5:00pm and makes up stuff so he can get out of delivering the rest of the packages. He will say that there is something wrong with the address, even though he has delivered with the exact same label within a week or two.

FedEx told me yesterday that they would deliver a package before the end of the day. I sat at home all day and there was no delivery. Today, Sunday, they sent me a text at 7:00 am saying they would deliver the package between 10:00 and 2:25. I've been setting in my office 10 feet from the front the front door. I got message at 1:25 that they attempted to deliver the package and no one is home. This is an absolute lie. They are absolutely the worse delivery service there is. Do not use them!

FedEx is useless. I cannot get them to deliver any packages to my home address. I think that their system is messed up and automatically shows the incorrect zip code for my address. There is no way to contact them directly to straighten this out. Their customer service is in a third world country, and they only read what their computer screen tells them. If you try to explain this to them all they say is that "the package is rescheduled for tomorrow". Of course, it is being rescheduled every day, but they can't figure out something is wrong. I finally got the first package delivered to a fedex drop off at a Walgreens. The second package they won't even deliver it to the drop off. I am trying to have all packages sent UPS when I can. They deliver to my front door no problem. Meanwhile the item I need is stuck in fedex limbo.

Worst delivery company ever! The customer service is not helpful, just a lot of apology and lip service. Don't want your apology. I want my package. Federal Express needs to hire more convenient people and less idiotic morons. I really do not know how they are still in business!!!

I have been doing business with FedEx for over 20 years and in the last 2 months I have had more problems than ever before. Every Friday, I receive a package with very important documents inside that are scheduled to be here by 10:00 a.m. 5 out of the last 8 weeks it has been seriously delayed and arrived after 4:00 p.m. The other 3 weeks it did not show up at all until Monday. This is not due to weather delay or holiday. I understand that they are short handed on staff but you would think that the 800# would try and be helpful. This is not the case. They are unprofessional and hang up on you or put you into a survey you never asked to be on to get you off their line.

Bought a kitchen appliance from Home Depot, picked up by FedEx 12AM Jan 5th. from Tacoma, WA to be delivered on Jan. 11th in Eastern PA. Never arrived, BUT between the 5th and the 12th it has visited 12 different cities in 6 different states not including looping back into Washington, and landing in Chicago, IL. It is now lost. I called and asked for a trace twice and never received a reply. I finally asked for a supervisor who contacted Chicago and they can't find the package though their system says it's there. I was told "it's PROBABLY IN TRANSIT to another depot" for the past three days, and we'll have to wait until it gets scanned in again. Are these people kidding me??? I have shipped packages via UPS and USPS and NEVER had this kind of lack of interest or care about a customer's shipment. This package has been to TWELVE different cities in NINE DAYS, one twice, none of which were where it should be!

I sent a letter through Fedex and paid $180 to have it delivered via International Priority. The packaged was delivered a week late which caused me to spend extra money on hotel and miss an Embassy appointment. I called for a refund or credit as new paperwork needed to be sent and I was told that even though I paid for "Priority" they deliver when they can, not when they say. So, I didn't receive a credit or refund I was just told that paying for "Priority" doesn't mean anything. I will never send again with Fedex.

I'm waiting on a water heater part for a rental house. It was ordered on Friday and was supposed to be 1-2 business days. Go the rental house Wednesday and it's still not there, Call the company that shipped it to get tracking information. Find out FedEx delayed picking up so delivery was pushed to Wednesday by the end of day. It didn't get delivered. I called this morning, Thursday, and was told it would be delivered by noon. Drive to the rental house and it's not there. Call again and get told it will be delivered by 2pm (supposedly delayed due to traffic). Wait until 2pm and still not there. Call AGAIN and am told there is no way to give me a time and they sent the driver a message that it is urgent but after further questioning that means basically nothing.

Where is my package FedEx? 9 days to send a letter from NJ to Idaho seems unacceptable. Are you going to refund your customers for this poor and unacceptable service? How can you continue your business model with these low shipping standards? UPS and USPS deliver on time, you had 1 job to do...

Just when we thought they couldn’t get worse after claiming packages were delivered and then delivering them a week later! This week we received tracking emails for 4 days stating that we had to be home during a 5+ hour window and then that the delivery would be by the end of the day. It finally came after we made sure that we were home all day each day and then did NOT have to sign for it. We understand they and the companies they rely on probably have issues due to Covid and staffing but not giving us more timely, accurate and HONEST updates is inexcusable!!! You should be embarrassed FedEx!!!

I have two orders that were shipped via Fed Ex on Jan 4th, both have been in transit from Oregon to Wa for over a week with no updates. Trying to get any information leads to sorry no updates. I have had several deliveries for items shipped via other carriers that shipped just last week that have been delivered with no problem. I doubt I will shop with business that ship via Fed Ex again. Worst customer service ever. Can't believe you can't get an update on where your packages are.

They need to add 0 stars as an option. I’ve had 5 packages go missing at the Burlington Wa. hub. When calling they’ve disconnected me 5 times. They also gave me a number that was supposed to be a supervisor and if you didn’t have an extension number they disconnect you. They gave me a number that when I called it sent me directly to an automated voice sales person from Medical Alert like it was a special prize. They told me I could come pick it up if I wanted them to hold it there. When the person went there it wasn’t available. It was on the truck for delivery. I’m still waiting for that package which was due Dec. 21. Burlington is over an hour away. I’ve never been so frustrated with a company. I’ve probably received over a hundred packages this year the only ones that never arrived are from FedEx. They are literally the worst at shipping, customer service, and business ethics.

On 12/29/21 went to local FedEx loc to return/ship a Christmas gift. (The gift was only valued at $62 so had decided that I had a $25 threshold in mind of how much I wanted to spend on shipping.) The rep at FedEx weighed/measured the item and gave us a price of $21.63. The item was shipped/delivered to recipient on 1/4/22. On 1/10/22, received an email that stated there was a rate change of over $24, so the shipment now costs $50.07 to ship - not $21.63 that we were told at the FedEx loc. Called FedEx customer service and was told that the $21 was an estimate. Asked to have a supervisor call me to discuss. On 1/11 (no supervisor has called) called customer service again and was transferred several times and spoke to someone in technical support. (Again, not a supervisor.) He stated that he would not credit the difference - all customers are billed that way.

I have endured years of dismal service from FedEx - deliveries left on the main road (I live 3/4 off the road on a private lane); deliveries left tied to my trash cans or recycle bins also at the main road; deliveries left on our bridge a 1/4 mile from the house; deliveries thrown out their windows and left in my yard in the rain, etc. even though I have not one, but TWO covered porches. BUT... THE WORST HAS NOW HAPPENED, AND I AM DONE WITH THEM. My 14-year-old dog had just shuffled out to do her "business" on our front yard "island" (the only time she ever goes out anymore), when a FedEx driver came up our drive, turned onto our lawn (instead of staying to the drive) and ran her over. While she was peeing. ON THE LAWN.

I had a package scheduled for delivery on 1/7/22. I received notification that night the delivery had been delayed to 1/9/22. I contacted FedEx on 1/8/22 to make arrangements for delivery after 12:30 pm on 1/9/22 as we would be at church. The representative assured me delivery would happen after 12:30 pm and also signed me up to complete the signature for this delivery via text so I didn’t have to be present. The morning of a 1/9/22 I received notification that my delivery had further been delayed to 1/10/22. Mid-morning I then receive another notification that delivery had been attempted but not completed because no one was home to sign for the package. I immediately called FedEx and confirmed there was a note for delivery after 12:30 pm for 1/9/22 and asked why the delivery was attempted earlier. The representative could not answer that.

I ordered my granddaughter's Christmas presents from Back In The Saddle on December 4th, 2021 and found out the company ships via FedEx ground. I didn't receive a tracking number for two weeks, Back In The Saddle takes 10 business days to process an order. Who takes that long in this day and age? Issue number one. However BITS guaranteed delivery by Christmas. No package by Christmas! I printed out photos of what I bought and wrapped them so she would have something to open, but she cried because she had no gifts. It is now January 9th 2022 and my granddaughter's Christmas FedEx package has been stuck at the hub in North Salt Lake, 10 miles from my home, since 12/28/21 and the delivery date has been changed for the third time. It is now supposed to arrive 1/14/22 a month after it was shipped out by BITS.

Problem-1. I was waiting for my package to be delivered, but they told me they had lost it. I waited for more than 45 days and wasted 3-4 hours calling/chatting with them. Problem-2. They called me to pick up the item from their location and claimed that their driver tried to deliver it three times during the Christmas holidays. We were at home most of the time. I checked my exterior camera recordings, and none came to our property to deliver. Don't trust them to carry your essential documents.

Fedex has gone from in my opinion a top shipper to the worst shipper in America! The partner with Smart Post and Pony Express was faster & more efficient. Regular Fedex shipping is at best pathetic. They text customers to wait on them for entire days and then don’t show. A huge waste of man hours for the paying customer. If your time is worth anything their rates and your time likely combine to the most expensive shipping you will ever purchase. They are quick to text you to wait for the driver all day but they can’t text when they know delays prohibit that delivery prior to your wasting a day. Never again buddies. I’ll use another shipper or not buy.

I'd give this company a zero if I could. Rarely do I receive my packages from companies on time (I've actually gotten a few to never ship via FedEx anymore due to problems). Their website is never working and never updates, nor does the company believe in transparency with those they are delivering to. Too many instances of "delivered" packages only to have them show up weeks and months later proving they were never actually delivered. Often times it will be "delivered" and then actually be "delivered" two-three days later.

Shipment stuck at facility for weeks. Impossible to reach a person through the phone tree. I understand that this is holiday season and things are busy, but I'd expect at least some update on the delivery date.

13 days of waiting for delivery. Still waiting. The package shipped Dec 27th spent three days in Illinois. Past my distribution center 5 days ago. Stuck in Portland now. Customer service is a joke. They actually scheduled a delivery for the January 4th by the end of the day. With the package in Portland over 400 miles away? I'm not a logistics expert but when tracking showed that I knew it wasn't possible. It wasn't. The next morning they sent me an update. FedEx received the package Jan 4th in Troutdale Oregon. After calling them they remembered they received it on December 27th. TNT trucking is their freight carrier. TNT is owned by FedEx. Yesterday they actually blamed me for the delay. The only person that's never seen the package.

My boyfriend and I decided to ship a gift for the holidays. Our options were limited in Montreal, Quebec to have something shipped and delivered to the States by a certain date. So we ended up spending close to $150 for priority international shipping with the expectation that it would be delivered by December 27th. There’s NO WAY we would’ve spent that much on shipping something that was less than 2lbs in weight, if it wasn’t going to received on the date we paid for.

I am VERY upset. My husband & I were home yesterday, we went outside & found a tag on our door that they couldn't deliver because no one was home at 9:30 am - we have a RING doorbell that not only rings in the house & outside but it rings on both our phones. We did not get any notification that someone was at our door. Now it's the next day at 2:50, we have waited home again all day (as we did yesterday when the person on the phone said he will notify the driver to redeliver it the same day) and we STILL have not received our package. I can't believe the service we are NOT receiving from your company.

Hello, I ordered two-day shipping through FedEx on body armor for security work. Although they claim the armor was delivered, it is missing. Packages are stolen sometimes, and I live in an inner city. Other carrier services, however, place packages inside my apartment building's mailroom, or inside our leasing office. If the package was stolen, it was likely placed outside the building. If it has not been delivered yet, FedEx should update their tracking system, especially for customers living in densely populated areas. FedEx claimed a successful delivery two days ago. If the shipment is delayed, instead of claiming it was delivered, they should be honest about it and return the extra funds I spent on two-day shipping. After corresponding with FedEx, they have offered no recourse. To prevent future loss of potentially hundreds of dollars, I will likely refuse to purchase items now from businesses that ship exclusively through FedEx. Brom

I had a really BAD personal experience with FedEx Express. Once sent an iPhone 13 from the USA to my family member in Russia. I was charged $241 for the package. After one month when the package was not delivered I called to FedEx and they said the package was not allowed in the country by Russian Customs and they suggested me to send it back. So, I was charged $235 again to return the package. After the package came back to US I called the FedEx and requested to refund all my money I spent to send the package. And they said they cannot do that. So, I was double charged by FedEx for their own non-delivery and I could not return my money. I recommend you not to use FedEx services for any international shipments.

If zero stars was an option, I would have chosen that. Can pick up or deliver in a timely fashion. Doesn't have anyone to help. Only automated or non-English speaking help. If you don't have a tracking number FORGET EVEN TRYING! I would pay double shipping if it meant NOT using FedEx.

I have an urgent delivery by Fed Ex (Tracking # **) to be arrived by 12 PM (noon) of Jan 5, 2022 and it is way over the designated time now but still not delivered. The package was sent PRIORITY OVERNIGHT from Frisco TX and it was at the Irving TX Fed Ex at 8:46 AM and was put on Fed Ex vehicle for delivery at that time according to the tracking results. Irving is only a less than 10 minutes’ drive to Coppell TX where my residence is but it is hours way beyond 12 PM now and still not delivered. Apparently Fed EX or its delivery employee is not doing their jobs and are being irresponsible and failed the contract. Overall, Fed Ex should bear the blame and should reimburse to the customer in whatever form regarding this failed practice. Chai **

FedEx Priority Overnight Tracking **. I was charged $86.62 for a Domestic overnight Shipping to be delivered next day at 10:30 am. It have been more than 24 hours and the envelope has not been delivered yet. I called FedEx Customer service for a late delivery credit. My request was denied. FedEx agent said as November 1, 2021 FedEx will not give any late delivery credit to Customers. When I sent the envelope the person at the FedEx store never told me about this New FedEx Policy. Please Please DO NOT TRUST FedEx. They will NOT deliver your package on time. They do whatever is convenience for them. They just want to take your money making FALSE Commitments.

I walked into a location and shipped a package from California to texas. The guy at the location in OC was friendly and helpful. The package was scheduled to arrive by Dec 16th according to the tracking. On or about Dec 15th I checked and it was on time. On Dec 16th the package stopped moving in Hutchins Texas. I called to check the status and was told it had been damaged and was being sent back to me. I called again after no further information and was told it was in transit. I called again and was finally told that the contents of the package had been stolen out of it. The woman I spoke to said a claim would be filed for me and they would be in touch. After several more calls and online checks I called again and was told the claim was denied because I did not give them a purchase invoice!! I never received any follow up calls, no correspondence at all. I am disappointed, irritated and will not use FedEx again.

I ordered a part for my motorcycle. FedEx supposedly delivered it to my front door. I have cameras on my home and front door that clearly show no FedEx delivery vehicle ever came on my property. This is the 2nd time they say they delivered to my home.

I made a Dell laptop purchase and was supposed to be delivered 7 days ago. No updated status on the site and the customer service agents are clueless as well, dropping my call after long waits and other agents picking up the call asking the same questions. I am not sure how FEDEX is still surviving despite the horrible service they are providing. Their business is solely to deliver packages, and to deliver them on time! But they fail miserably at it! They better just get their act together or shut down with dignity! USPS is much better, being a government entity. FEDEX senior management should be ashamed of themselves for their failure to perform as a company to customer expectations.

Received a notice saying my package is delayed because the delivery guy marked the package as business closed. Package was being delivered to my home. I watched the cameras, driver drove by house without even attempting to get out of vehicle. I complained immediately with customer service who said they would redeliver by 8 pm, nothing showed. Three days later, same van drove up and delivered my package. I have video proof. Do not use this company if you want something delivered. Horrible! Item was perishable and is no longer good, no recourse with FedEx.

Twice this month FedEx has completely dropped the ball on packages I shipped, the most recent one that I paid extra to overnight, only to find that it still hasn't arrived 3 days after it was supposed to be there. Still no expected delivery date. What is even worse is that when I go to track online, it shows different information than what the Fed Ex agent on the phone sees. Basically, plan on watching your package sit idle for days at a distribution center and it only seems to move if you call and complain. I understand we are all experiencing employee shortages, and in some cases weather delays, but don't quote an arrival time if it's not going to even come CLOSE to that! I will NEVER use Fed Ex again and will ask all shippers I receive from not to use them either for my shipments (wine clubs, etc).

My shipment was supposed to arrive today. My scheduled delivery time was 5pm, then by end of day. My status said "on time" then at 7pm the status said "delayed". I called to ask for more information and the support said it was delayed due to icy conditions and bad weather. I checked the weather for the area and the was no special weather statements. The weather was great in the location for this time of year. Road conditions were excellent. They lied about this and I now have to wait 4 more days due to the holidays. Not pleased with this situation. Do better Fedex.

I order parts for my service repair company every week. The distributor that have uses Fed Ex Ground as there primary shipping service. If you do use Fed Ex Ground One out of six deliveries will make it to the destination on time if you are lucky.. This is there company slogan shipment DELAYED. If you want to get your product on time use UPS ground or pay for Fed Ex 2nd day then you will get your product on time.

I have consistently had issues with FED EX. I live in Elkridge and they keep delivering my packages to somewhere in Halethorpe. Marking my packages as delivered, but it was never delivered to ME. When I check the status of delivery, it always says delivered to Halethorpe, when I don't live Halethorpe. Then it's hard to get in contact with them. They want to run an investigation, which takes I don't know how long, meanwhile I am without my shoes. Do they think that someone wants to wait indefinitely for their product or a refund when it clearly was the delivery driver's mistake for delivering to the wrong address? They said that someone reached out to me. I checked my voicemail, I did not have a message from FED EX. I am sick of this. I have directions on my FED EX manager account, I called months ago and told a rep how to find my address. Still six months later, having delivery issues with them.

Never will I use this company ever again. Did not attempt to deliver and wasted whole day for waiting a package. Unbelievable, nobody showed up. I cannot trust FedEx. Never came to my door or dropped the package off.

Shipped a package 12/14 paid for it to arrive on 12/17. It is now 12/28 and they won't even let me file a claim. They keep saying it's on a truck to be delivered today. It has said that every day for the last 7 days. I have screenshots on my phone to prove it. The last person just hung up because I said I wanted to file a claim. Never will I use this company ever again. After reading other reviews I wish I would have just sent it USPS.

On Dec. 1 a delivery driver backed up my driveway and hit my basketball goal damaging the pole and it now stands at a 75 degree angle... I called to file a claim. When I called to check the status of the claim I was told that the previous customer service rep had apparently filed a claim for a damaged package, even though I told him several times that it was a property damage claim not a package. So we started the whole claim over as a property damage... When I called to check the status a week later I was first told that they didn't see a claim but would start another one. Then they found that claim and she said that someone would call me. I told her that nobody had called me yet so I wasn't sure that I had much faith that anyone would call. She assured me that someone would call.

I ordered some gift cards for Christmas. Some for Christmas Day and some for the following week when I would run into those friends. The first package arrived in Houston on Tuesday night for delivery on Wednesday. It said delivery was made at 238pm. At 240pm, it said delivery was attempted. Because it said delivery was made, I could not try to have it forwarded to a different address since it said my business was closed. (That should have been news to the dozen or so customers that were here and the Fedex ground driver who was here at the time the Express driver said he was here.)

I want to comment on two FedEx employees working out of the Madison, AL depot and delivering to Huntsville downtown area. They are known as “Murphy” and a female known as “Twin.” I was desperately looking for the most important and single Christmas present for my son. Production was delayed at the factory, but it shipped out FedEx 2-day delivery. It made it from Colorado to Madison, AL, on Thursday morning. As I was about to leave the office in the afternoon, a FedEx delivery person who goes by “Twin” was in my building but didn’t have the package. I gave her the tracking number, and she took time from her hectic schedule on December 23rd to call the main office and see if she could find it. It wasn’t scheduled on any truck for some reason. I told her how important it was to get this before Christmas. She said she would check into it further when she got back to the office. I gave her my cell number.

I have been waiting on a package since Dec 6. This was part of a two package shipment. The other arrived, but this one did not. Since then I have had multiple others shipped and delivered (although mist have been late by a few days) that came from the same location. Tracking information shows that it arrived at the local processing center on Dec 9. Updates from Dec 9 to Dec 14 showed the same "in transit". After Dec 14, there are no more updates. Called FedEx and got nowhere, basically was recapped what I see on the website. Was also told that they cannot help me beyond that since the shipper must open a request for an investigation/claim.

They are in short the worst. They never attempt deliveries and then claim that nobody was home. Of course a lie. This happened to me 4 times. This company is basically a waste of time and money. They need serious improvements in ground operations.

Lying, deceptive, unreliable, horrible. And those are likely the least negative things you could say about them. They hide behind a wall of crap customer service lines and have no real desire to even pretend to do a decent job. Shipping from the U.S. to the Philippines, you would have better luck throwing your package in the ocean and hoping it washed up on a Philippine beach.

They have lost packages, delivered weeks too late, delivered packages to a completely different address, but still mark as delivered. At this point, I will not order an item if it is shipped by FedEx.

The first package that I had delivered got here within adequate time but granted I might have been able to get the entertainment center in my car from Walmart. But even still when FedEx did deliver it there was a huge hole in the front of it and they left it in my driveway facing the street. I was very dissatisfied with that. The other thing that I got from Walmart which I couldn't have gotten in my car is a 65" television. I have no access to a larger vehicle to get the tv myself so I thought to have them deliver it. It was supposed to be here on the 15th then I get another email saying that it'll be here on the 17th.

Record everything and get paper trail. 7 weeks, two separate orders, same issue. Package is delivered when I'm not home, tried to call to rectify, 6 calls, 6 case numbers, 0 resolutions.

Losses are due to leaving packages out by the road, to be stolen or damaged by rain, instead of bringing to the “covered and secure” front porch or carport. Drivers are too lazy to do their job. When I called customer service they were not interested in hearing the complaint nor initiating any action/change. Worst customer experience ever.

Initially the package when tracked, said Delayed, on the truck for delivery, new delivery date Tuesday. Thursday I filed a claim and the next day, it said (miraculously) it was delivered on SUNDAY! Claim Denied! Explanation being I did not request a signature upon delivery, I am shipping an expensive laptop, why wouldn't I expect a signature upon delivery?? When you are shipping a package, the representative asks how fast do you want it there, the value of item and if there is anything hazardous; then I swipe my card to pay...that's it! In my office someone ALWAYS has to sign for packages.. What really gets me though is that the tracking page said delayed for 5 days and it's only until after I submitted a claim that it changed to delivered and it took a few calls to FedEx customer service for them to look into it before even filing the claim. My brother just lost his job with 4 kids and I was just trying to help him out...Good Job FedEx!

FedEx does not deserve anyone’s business. Only full of headaches and lost packages. I ordered some products online over 1-1/2 weeks ago and was told Saturday for delivery!! Now the tracking system says unable to locate your package. What a joke.

It’s not even comprehensible how senselessly bad of company FedEx is. Zero service or even knowledge of what service is. They are the lowest form of what constitutes a company. I wish they would make everyone’s lives better and dissolve from existence.

About 3 weeks ago a FedEx delivery driver hit my mailbox and didn't even bother to stop. The neighbors saw the whole incident. I'm still waiting on that to be fixed. Since then, my packages have been held (on truck for delivery). When I finally got fed up and called customer service, I was told the driver is doing their best. I contacted the sellers of these items and requested they ship new deliveries because FedEx is refusing to deliver to me. If I could give them zero starts I most definitely would without hesitation.

Probably the most incompetence and service I've ever experienced from a company. This company needs to go away permanently. Everything they tell you is a lie. Don't believe the 'Out for Delivery' and tracking information they provide. This isn't the only bad experience I've had with these losers but just for the most recent example, I've had a package arrive at their facility 2 miles from my house over a week ago. 'Out for delivery' it said the next day, and the next, and the next, and the next, ....every day it says 'out for delivery'. **! I've seen FedEx trucks go right past my house at least 6 times since the first 'out for delivery'. I've never had an issue with UPS. On time every time. People can complain about the USPS but they're way better than this company. How they stay in business is the million-dollar question. I no longer do business with stores that use the services of this company. It's that bad. Stay away and find another shipper.

I waited for 5 hours at my office for FedEx to deliver a package that they emailed saying it could not deliver yesterday, because no one was here at the school. We are always at the school during business hours. I called FedEx after waiting these 5 hours, because I got a tracking notification that they tried to deliver today, but no one was at the office. I never left my desk...not even for the bathroom. When I called, they said that maybe it will be on the truck again tomorrow (Sat), but of course we definitely are not at school Saturdays. Now the package will be returned to the seller after tomorrow's attempt. They hung up on me even though I never raised my voice or demeaned them. I just tried to explain calmly if the package could be re-routed to the location I will be for Christmas vacation, and that's when they hung up. UGH!!

I paid for a direct signature service for the package, so I knew it was received by my sister and not stolen. I also informed my sister that she would be getting a package and would need to sign for it. Anyway, I also signed up to receive text message updates when it was delivered. After my sister received the package she called and stated she never had to sign for it. She only got the package because she went down to her lobby of her building to find it on the floor available for anyone to steal. So, the Fedex driver just falsely signed my sister's signature to enable him to just leave the package! I called the Fedex customer service number to complain and get my money back and this person just tried to pass the problem back to me to go to the nearest Fedex site to file a claim instead of handling it right there with me. Never again Fedex!

After several days of delays at a california warehouse FedEx never delivered my order. When I contacted them they did the equivalent of checking the tracking number. They opened up a package tracing procedure and continued to insist that it was delivered. I told them I have video evidence showing that the package was not delivered at the time stated or to any of my neighbors. They did not request the evidence. They never contacted me in regards to this inquiry. At this point fedex probably did what fedex does and dropped it in a ditch or a driver took off with it.

FedEx falsify the delivery attempt. My package requires signature; I stayed home 3 days for the package to be delivered. Have not received the package yet and cannot get any help from customer service. I think I will sell my stocks for this company as it has been performing very poor service. No wonder Amazon hardly use them.

We have had a recurring issue with the Macon GA office not delivering packages on the days emails and text indicating delivery times. My FedEx account indicates item is on truck out for delivery, later that evening will get notified delivery attempt was made, rescheduled delivery for the following day. Well the same again the next day, This has occurred many many times, when filing complaint, nothing changes, I try to use UPS when the shippers give an option, but with FedEx. Who knows. Worst service ever, what a joke, for a company to service customers in this no concern for their customers.

The worst part of my experience is the tracker is a notorious lie. My package shipped 30 November, before the rush. It is now 13 December. The tracker has sent me emails that my package will be delivered 4 December, 8 December, 9 December, and today 13 December. It never shows, by afternoon the tracker says delayed, no delivery date available.

I spent the better part of my day on Fedex.com getting error messages then on the phone trying to get a package labeled and picked up to go from NC to VA. Shouldn't be hard. It never happened. I even drove to a FedEx store to no avail. I spoke with 10 agents (they kept transferring me or hanging up by mistake, one hang up was intentional after I told the agent I was frustrated because I'd been on the phone for 4 hours by that point!!!) The accounts dept was the real problem. 2 hours into this debacle they failed to update my account address correctly, leading to more phone calls. 3 people hung up on me.

Awful service from Fedex. an item was shipped from Toronto to Vancouver via FedEx Standard Overnight. It's been sitting in Vancouver Sort facility (destination) for delivery 3 days. even after calling customer service, it hasn't moved. Pretty much no customer service or attempt for resolving this after not meeting committed delivery timeline.

Several times when they delivered my packages 2 times they Left them in the snow underneath my mailbox instead of delivering them to my trailer and twice delivered my packages to a empty trailer. It was the correct address when I ordered the stuff online but every time they seem to leave off the lot number and just put packages where they want. And when you call they say they are going to investigate but it doesn't happen and they still keep doing the same thing and not have any disciplinary action done.

I ordered a houseplant from Toronto and it was shipped last Monday (Dec. 6). I was tracking it online with the tracking number provided and it mentioned there was a delay. By that time, they did bot provide a delivery date. Yesterday, I saw the package was brought from Richmond to Surrey. I called their online number at 0830, to inform them that I will puck it up in their Surrey facility since it's 30 minutes away from my place. The operator assured me of this that it is okay to pick it up. I specifically told her to call or inform the facility as it may not be there. She assured me it's there and ready to be picked up.

If I could choose what company delivers products that I order I definitely would not go with FedEx. I have nothing but problems with them and my packages are coming up missing. One of the packages was delivered to the wrong address, luckily I was standing outside because I knew the box was coming. I watched the driver take the package to the wrong house and when we contacted customer service about it they said after doing an investigation they found that we were wrong and the package was delivered to our house. Today I received an alert from Target saying my package was delivered and of course there's no package. I absolutely HATE dealing with FedEx!

I have had 3 deliveries with FedEx home delivery. First it's around the Christmas season and people's packages are being stolen. So instead of the home delivery, putting packages at the front door, where cameras can see them make the delivery, they place items outside of the garage door. Had I just backed out of my garage, I would have drove over the packages. This is really really disturbing to me. Why would someone just place your items right outside a garage door. I called to make a complaint and the rep told me that the drivers are allowed to leave packages outside the garage door. This would not and will not be the way I ship packages anymore.

12/04/2021 FedEx Delivery Driver parks his truck at our home to go make deliveries next door and to go make deliveries across the street. When he could have parked at both of their homes. This is Louisville, KY 40228 and not New York or Chicago. Stop acting like you don't have nowhere to park when you can park where you are making the deliveries. Utilize your space and stop aggravating and being confrontational. Stop using our home as a truck stop for the neighbors if they ordered the packages then you it shouldn't be a problem to park in front of their house.

My last 3 deliveries from Fedex I have had to make multiple calls to customer service over multiple days to get my package. 2 out of the last 3 said were delivered, they were not delivered to my address. Took 3 days to get a package because they said no one was home when people were home and Fedex vehicle never came up our drive. Fedex is the absolute worst delivery service and I advise no one to ever use them.

I have had more issues with FedEx delivery than I care to count whether it's delivery to the wrong address, delayed delivery without an updated delivery date or delivery status saying delivered but never receiving it. I am so frustrated that many companies use them as their means of delivery. They are absolutely the worst!!

Three different times there has been issues with expected deliveries. First time I had a package sitting in one of the hubs for 3 weeks and when I tried to inquire about this, the customer service was very had to contact to speak with a real person. The second time there was 2 packages expected and 1 was received and once again customer service had no clue then 2 days later the second package came. The 3rd and final experience, the tracking said that item was delivered and perhaps it was invisible! Of course, customer service was clueless. Something needs to be done about this carrier service, I have to consider whether to order anything that ships with FEDEX and if it does look elsewhere for the product. And as for FEDEX management really needs to take a look at their operations and figure out how to correct the problems or concerns of the consumer. Maybe they should have a sit down with Amazon!!!!

To start the responses from customer service takes way too long to even call it a service and calling in gives no resolution. As a commercial customer got VAT charged when shouldn't have been.. Fair enough a supplier will cover the issue but now I get a letter. Control accounts wants money too since the issue been on going for a long time?? Terrible business FedEx. Terrible business.

This is after multiple cases. I use to prefer FedEx over anything else but since few years it service shipping/delivery is getting worse. Once they lost my shipping order and very frequently now they don’t deliver on scheduled time. Most most recent one from OK to TX they were scheduled to deliver on Tuesday which got rescheduled to Wednesday and then Thursday and then Friday and now Saturday. It’s not only FedEx I am getting shipping from I get from UPS, USPS and Amazon. All of them are very accurate and on time of scheduled delivery date but FedEx is the only one who cannot keep the schedule.

I sent three items from Canada to USA. Two the items were returned to Canada, as FedEx said they could not deliver them across the border. One item (golf clubs) were damaged by Fedex. They are not sending them back to Canada - I get $300 for damages but no refund on shipping even though Fedex damaged the package and could not deliver because of the damage. Ridiculous customer service. I resent the other two packages via UPS - zero issues and they arrived in USA quickly for half the price. Fedex sucks on many levels and I will never use them again.

Walked into a Fed Ex office on Monday morning with a box 30" x 16" weighing 11lbs of frozen perishable goods. I was sending to my friend in Minnesota and I am from Illinois. I asked the Fed Ex guy what he recommended as I did not want to pay $220 to overnight it. The next thing he said was "Two options. One we can ship Fed Ex 2nd day and GUARANTEE it by 1pm. Or We do Fed Ex Ground and GUARANTEE it by 8pm". Fed Ex 2nd day was $114 and Fed Ex Ground was $44 (ish). I decided since it was frozen and we had a GUARANTEE by 1pm, I spent $114. WHAT A NIGHTMARE. It arrived at a sorting facility 1.5 hours away from her house at 12:55pm on the day it should have been delivered.

My wife ordered a package from Ebay and it was sent through Fed-Ex. It took longer than normal to get here. We watched the tracking the whole way and watched it go out for delivery and then get scanned and it said that it was placed on our front porch. No Fed-Ex driver ever showed up at our house. We instantly called the Fed-Ex robot number (1-800-Go-Fedex) and filed a report. We got in touch with the seller who also looked into it and was told that "Fed-Ex lost the package and can't find it". That Hermon, Maine facility has the same scum that works for the USPS. If this was me "losing a package" I would be fired! That Fed-Ex driver gets to keep on delivering packages. I'm sure we will get a warm Indian apology in the next week and a sweet ol' "Better luck next time" speech.

Really mad. My packages from your distribution center located at 3402 Ellen Trout Drive in Lufkin Texas was delivered to the wrong address. The people told the driver it was the wrong address, but he didn't care and left them there anyway. It was not the address listed on the packaging. I contacted customer service for driver to pickup and redeliver. Tried to get number for center as I want to put in a formal complaint to a manager. No number to reach.

How is this company in business. I worked for an online retailer and FedEx is just undependable. Now I am waiting on a computer server that is needed on emergency. It's 3 days late. The website is not updating and you can't talk to customer service. This is ridiculous. If I knew the shipper was using FedEx I wouldn't have agreed. Plus it costs 55 dollars which I already lost 5x by not getting the shipment on time. All their reps are overseas and can barely speak any English. WTF.

I placed online orders with Target and they use FedEx for delivery. Out of 4 deliveries, 2 went to the wrong addresses and one order with 2 boxes were left at the end of the driveway! Perfect for theft!

Last yr during the holidays, I shipped out a pair of tower speakers worth more than $800 and they claim that it was lost. How can you lose a 5ft tower speaker? That thing is huge. And since it was not insured, obviously the driver took advantage and stole it. And of course FedEx denied it. I went to their factory 3 times and no one ever really cared enough to help. That's FedEx.

Explain to me why without letting me know Fedex can just charge my account for more shipping when I used shipping scales and measured package 3 times. I was only notified 2 days later after they charged my account.. No explanation, just saying they charged more. To me that is stealing and very crooked. Will never ship with Fedex again. They have no right to hit my account w/o out letting me know.

I sent a package from Eastern PA to Cincinnati OH. The recipient missed the delivery. I requested that it be held at a specific location. It was not sent there but to Loveland, OH instead. The recipient tried 3 locations (suggested by FedEx). No one claimed to have the package. It is now being shipped back to PA so I can send it back to Ohio instead of them delivering it to the correct location. When I requested a supervisor, they said that was impossible. When I asked what they can do for us, the answer was nothing and then they hung up on me. Because of their negligence, our new staff member is losing a week of employment, or more. Needless to say I am going to use a different service from now on.

If I could leave 0 stars I would. Every day my package status has said it would be delivered by end of day for about a week. Out for delivery on a truck. Now it just says pending update. NO ETA. Call Fedex, they are clueless so they "open an investigation" and will call me. That's been over 24 hours ago and no call. Guessing my package is lost. Thanks a lot. In the meantime I get another package delivered from Fedex and they just left in my yard by my mailbox 100 foot from my porch where my packages are normally left. Surprised someone didn't steal it.

I would never order thru FedEx ever. They stole my package, it said it was delivered at 1:25 but I didn’t get a text till 1:27 and my package wasn't at the door. They need to do something about that. I tried to file a claim and was told I was gonna get a callback but I never got one..UPS would never.

This company has got to be the absolute worst in the history of parcel delivery!!!! They never can get your deliveries to you they never update tracking, they lie to and stick it up your ** with condescending CS reps apologizing for the delays by blaming it on too many packages. This company has been ripping off the consumers for years yet they stay in business due to their millions they pay in political contributions, in other words they pay off politicians for protecting them. Ship elsewhere don't buy from sellers that use this sloppy company for shipping.

Fedex is THE WORST shipper in the US. They are almost always late. Their Eastaboga drivers take very little care to be on time and never even so much as knock or ring the doorbell when they make deliveries. They are too lazy to do much as do that much. They would rather drop it as soon as they can and run off. And now the discovery of HUNDREDS of packages dumped in a ravine not far from Eastaboga. I will NEVER use Fedex and when I have things shipped to me, I demand that the seller not use Fedex. They are a horrible company with zero quality control and have a garbage business model. I would give it minus stars if it was possible.

FedEx is the absolute worst. No other delivery company compares to them in continual poor service. And interestingly enough, when reaching out to customer support and notifying them that you’re recording their ineffectual customer service responses they hang up on the call (as well as refuse to transfer you to a manager which after repeated callbacks I never got to a manager). And I do have recordings. I really hate that when ordering from a seller we don’t have the option of choosing which delivery company the seller will use for delivery. FedEx shouldn’t be in business. I wish sellers would stop using them. I would give FedEx negative stars if it were possible.

Each time my packages are sent through FedEx, there is a problem. Today I had a delivery from FedEx. I was in my apartment when I heard a loud noise outside the door. I ran out and find 2 boxes at the door. The agent was already gone. This an ongoing situation. Either FedEx agents lie about coming to the address or lose your packages. FedEx agents don't treat packages with respect. I think some actions need to be taken against FedEx.

Every single time someone ships using FedEx my shipment is either lost or delayed! When will FedEx catch up with the high standards of UPS? So frustrating because some companies still insist on working with this low standards company!!!

In the movie "Cast Away", Tom Hanks portrayed a dedicated Fedex worker who kept and delivered a package after his ordeal stranded on an island for years and basically losing everything important to him. Delivering the package was the last purpose in life he could hang on to. The movie was great. His portrayal of a Fedex worker was, alas, fictional.

This review is based on MULTIPLE experiences. The FedEx website offers the ability to create an account for use of a Delivery Manager feature. After capturing your time and data to set this up, the feature is unusable and only generates error messages. You cannot chat with a live person, only an AI bot which is poorly built and provides zero help other than giving you the option to call customer service. There is no way to contact FedEx via email, as the link only tells you to call customer service.

They were always lousy, but now they are useless. They lie that they attempt delivery and drop it off at Walgreens down the street because they are trying to make up for lost time. They keep delaying shipments. They tell you it is on the truck but it never gets here. Their employees are rude and insolvent. They have always been the dog patch of American shipping but now it is so bad they should sell out to DHL and go out of business. My medical needs have been delayed by their sloppiness. They operate at two speeds: dead stop and slow and operate completely unethically. They cannot be saved. They need to sell.

Let me begin by saying that my review is based on multiple FedEx deliveries, not a single bad experience. 1. Their tracking system is crap, don't believe what their app/website tells you. 2. Their representatives are either forced to lie, or they only have the terrible FedEx tracking system to rely on. They were sending me texts all day to let me know my package (2 wedding rings) would be delivered by the end of today!! They never showed. When I called FedEx they claimed the rings were at my local distribution center and would be on the truck and delivered to me the next day. They didn't show. I called them back, this time not so nicely. The rep says they are on the truck so I asked where is the truck? She claims that she doesn't know so I asked when the truck made the last delivery or check in, and at the very least what city the truck was in. Again she didn't know.

FEDEX SMARTPOST. What a joke to us. They make promises and don't keep them! If I have an issue I want to speak to an AMERICAN! NOT another country. I hate having explain to someone who doesn't fully understand.

My item was shipped on 10/26/21 via FedEx. Delivery was promised in 3 days. Today is 11/13/21 and I am still waiting for my package. Warning ⚠️ If anyone buys online make sure that your merchant does not use FedEx for shipping or you will have the same shipping problems!

FedEx delivery drivers are rude and unprofessional. They toss all packages like bowling and don't even care if they gets damaged!! It seems like they hate the job. I hope the management do something about this inappropriate service.

Lazy, refused to follow delivery request. I live in Preble New York. The FedEx delivery service here is terrible. One day I came home to find stacks of packages in the middle of my driveway. They look like they had been kicked. I wrote to corporate and they addressed the issue. Unfortunately now the driver has an attitude… He/she will deliver packages especially on rainy days, only on the lowest step so that it is not under the covered portion of my porch. One more step and it might make it. Another day they put my boxes on the soggy rug that was soaked by rain, before my porch steps . The box was completely wet by the time I got it. I feel like this delivery service is the worst out of any service I’ve ever had. If I had a choice I would definitely cross FedEx off my list. Terrible attitude, lazy loafers, won’t go a tiny bit above to help please customer.

The first time I had problems with FedEx I'd placed an order on eBay and and FedEx showed it as delivered on 5/28/2021. I walked around the house and didn't find it. I contacted the eBay merchant and he had them run a trace. He wrote me back saying the package had been damaged and was undeliverable. I couldn't get any satisfaction from him so I asked eBay for help. After a reasonable period of time they closed the case saying the package had been delivered. When entering tracking this tracking # on FedEx website it shows two different and contradictory messages. One says delivered 5/28/2021 and one shows - Damaged in transit - Unable to deliver shipment - Returning to shipper 5/30/2021.

3 times in the last 3 weeks, tracking says on time, on time, then at last minute, "Oops we don't know when it will arrive or where package is." Definitely does not mean the same to them as everyone else.

They showed they have tried two times on my door but it is a lie. No drivers showed up at my door. It is not a trusted company. The history shows that the drivers have tried two times but it is not true. They are using self-employed drivers and they took as much as they can and return back to the depot on the end of the day and say they were not at address.

There claim that on one was home to sign for package is a lie sat and waited all day. The truck pulled up in front of my house the driver went in the back looked around go in the driver seat and left because they didn't load my package in the truck and now it seams lost. It a very expensive limited addition Guitar. WTF.

Absolute nightmare is how I would describe my dealings with FedEx. The delivery driver delivered my expensive package to the wrong address, with a completely different street number and different street name. Luckily, the person living at the address contacted me to let me know FedEx mistakenly delivered my packages to her.

In the last 2 weeks Fedex has failed to actually deliver a package. The original item the first week and the company that order was placed through replaced the item and once again Fedex failed to deliver package but mark in their system as being delivered. Several witness was able to describe the type of three vehicles that in and out of my neighborhood on the day they lied about delivering package. Fedex is the absolute worst delivery company ever and needs to be shut down forever.

Drivers are rude, insulting, and belligerent. Drivers are unable to conduct themselves with the scope of professional conduct. Drivers are often unwilling to perform the functions of their jobs to reasonable standards. Drivers have refused to bring packages to front door or porch, have failed to get signatures when products were sent Signature Required, and have refused pickups after becoming belligerent and confrontational. FedEx Customer Service is a waste of time, often unable to reach anyone, and even when able, being run in endless circles repeating the same information and not having issues addressed or resolved. Their customer service center refuse to assist or cooperate and asking for and insisting on a supervisor results in being argued with or disconnected. This amounts to willful negligence, fraud, and abuse.

I pay $15 for "expedited" 2 day shipping of my package because I need the computer part to do my job. By the end of the first day, tracking the package shows that it is sitting in a hub 4.5 hours from my house..."expected" delivery the next day...Wednesday. I come back Wednesday evening and it says "possible delay" with red all over the screen....It's still sitting in the hub 4.5 hours from my house. No bad weather in the area nothing!

I had a shipment that was due to be delivered Oct 16, then 18, then October 19th. They claimed they couldn’t deliver (this address has been here for over 40 years). Still don’t have it 27th October. I had a shipment coming from FedEx today from another company. Checked my tracking. On the truck for delivery today. Guaranteed by 8 pm. Checked the status and it’s been put off until tomorrow. FedEx doesn’t even stand by its guarantee and it’s impossible to reach anyone there. Moving forward, I will not place any orders that are going to be delivered by FedEx. Not worth the frustration and stress.

I recently wanted to mail a cheque to Puerto Rico through their International First in a emergency situation, which costs over 200 dollars on 19th. Here is thing, I prepared documents to their custom brokerage on the same day to clear customs. There were no response since then. Today, 25th, I finally get response. They claim that custom clearance failed and my package will be either destroyed or returned. It will cost me 60 dollars to get my package back. 300 dollars are wasted. I will admit my mistake if there's anything I am doing wrong. However, when I asked them if there are any problems with my documents. There is no response or someone told me to wait. After 7 days, they tell me they can't do it. What's wrong with you? What did you do in a whole week? What did you do when I ask you if there's anything else I can do? Attitude matters. Well done Fedex and keep going.

I missed the delivery of my shipment because it had to be signed for. My son called and Fedex said they would do what they could to get it redelivered that day, Friday or if not, it would be delivered the next day, Saturday. So No phone on Friday. Saturday morning I looked up delivery tracking online, it said it was still at the facility. I called at 9:30, was told it would be delivered Saturday, but to wait 4-6 hours for the tracking update. I waited 6 hours, called back, was told that it wouldn’t be delivered until Monday. Asked to speak to a manager, was hung up on. Called back to speak to a manager, was hung up on again. They had told me I could come and pick it up. I didn’t want to but really needed this item. Drove 20 minutes to pick it up, only to find out they were closed. The representatives at this company lie and tell you what they think you want to hear. I will not buy an item again that has Fedex delivery.

My package has been stuck at my local FedEx smart shipping facility but 20 min away from my house with no eta in near sight. I am not allowed to drive down and pick it up. It has been well over 3+ weeks since my package has shipped from origin. Well over 2+ weeks since it arrived at facility. Fedex said to contact shipper. Shipper is the only one that can file a claim against fedex. I contacted shipper and they told me to wait for delivery. I tried filing a claim with fedex but because it is in "transit" I can file nothing. This is not the first time my packages has been stuck at this smart shipping facility for well over a month or more. They promised 7-10 day delivery. Even during 2019 they were able to honor this.

I ordered a 5 cubic deep freezer for my daughter and her family of four. It was delivered via FedEx from Walmart scheduled for October 21,2021. Yes, it was delivered but the driver who delivers in the area has ALWAYS shown blatant disregard and disrespect for products he delivers in this area. I reside in DE and although the package was scheduled to be delivered up to 20pm the package arrived early and was left on the ground for theft. I reside in DE and had to risk the chance of the package being there as I raced to her home in Upper Darby, PA to retrieve the 5 cubic freezer before it was stolen.

We received a shipment of mattresses that should have been delivered to our neighbor. These were large boxes. They blocked the door. After 14 phone calls we could not get them moved. Because they were so bulky they were difficult to move but because the FedEx idea of service is to wait until people are mad enough to do it themselves, that is what happened. The neighbor had been calling them too. The numbers are clearly displayed on both houses so there is no excuse for the mix up. There has been no apology and every person I talked to lied and said they would get back to us which they never did. If I could give them 0 stars I would. Ship with some else. FedEx is incompetent, unresponsive and completely inept at fixing an inexcusable error.

I've had many deliveries disappear and had to have items reshipped over and over. I've submitted 13 complaints about the driver here and nothing has been done. Last week the driver rang my intercom door, I buzzed him in and he never came to my door or dropped the package off. The same exact thing happened Saturday and today. I called to complain on Saturday. I called again today when this other shipment didn't make it. Their customer service told me the driver said he couldn't get in so he left it outside of our security gate on the street in Downtown Chicago next to Wrigley Field. So if it didn't get stolen I would be shocked.

Don't use Fedex...just don't. I paid nearly $20 to have Fedex ship a package to OR...that was a month ago. Fedex tracking shows the package doing laps (I'm not joking) between OR and WA. I've called Fedex several times, and while I can't understand most of what they say (I'm pretty good with accents, but what they're speaking isn't even real english), the overall message is that they passed the package off to USPS at some point, and now claim they have no responsibility to me as their customer.

We had a firepit delivered, this was the second shipment as the first time it came damaged. When they delivered the first one the delivery driver graciously helped bring it to the backyard. (I gave a nice tip). The new one was delivered today and the driver said he will not help my wife bring it 30 feet to the back yard. HE left the firepit on the front driveway, did not help check for the parts and left. Very unprofessional.

I received 6 messages about a Sunday delivery and then I called FedEx number and was told, "Well we will deliver Monday. Monday sometime." Wasted my whole day waiting for the delivery. FedEx used to be a good company but well they need some new leadership to get them back on track. They rarely answer the phones. Called a 24 hour number and it rang 6 times then it hung me up.

Fed Ex has a problem with their labeling. I have a long address with a unit number that is consistently left off their label. However, other shippers (Amazon, USPS, UPS) do not have any problem getting my complete address and unit number on their labels. I get their deliveries all the time without a problem. This happens to me only with Fed Ex. Fed Ex customer service always politely informs me that I am not able to make the correction because only the seller can do that. I keep trying though! Then I am responsible for contacting the seller to relay all of that information. This takes time away from other things that I need to do in my life and it is aggravating and inconvenient. I have not found any way to direct a formal complaint to Fed Ex. If there is a way, I hope someone will post it so I can give them that feedback.

On Wednesday, October 6, my bank sent a new credit card to my apartment address via FedEx. On Thursday, October 7, I got a voice message from FedEx alerting me that the delivery would be on Friday, October 8, before noon. I stayed in my apartment all morning so I would be able to accept the delivery. However, I only found a sticker on my apartment door in the afternoon saying that FedEx tried to deliver but nobody was present. The FedEx person made no attempt to contact me.

Ordered phone from Walmart. Fedex sent email said delivered. I was home all day no delivery. Called, got case number. FedEx never followed up on my inquiry. The driver stole my phone. Made two more attempts to resolve delivery issue. bBth failed. This company must steal thousands of dollars of merchandise monthly. Very pathetic service. Will not use again. Company should be investigated for theft.

They have not credited the GST to my account and in fact they have used wrong GST. Due their mistake they are not doing anything causing great loss and stress to me. When I call them they are just giving excuses.

I'm not going to repeat all the problems mentioned in all the other reviews. Yes, 95% of deliveries are AT LEAST 5 days late, up to a month. And, on the rare occasion they do actually deliver on-time, they deliver to the wrong address, usually several blocks away. My solution is to no longer order from any company that cannot offer me an alternate delivery service. I then notify the company's corporate office that I will be placing all my orders with one of their competitors who will ship via a reliable company. For example, I order online constantly from Home Depot, however they will not allow me to request an alternate delivery company. Even their phone reps said the majority of their calls related to FedEx problems.

Received automated call advising delivery next day, need to be present to sign. No delivery was attempted until 5th day - notice left when I was at meeting offsite - would return next day. No attempt next day or following day. Much effort to reach human to ask, if cannot determine re-delivery date, is it where I can pick it up FedEx cannot track or communicate with trucks. It's now 8 days it's been on a truck somewhere. Really needed this item. Disappointed. Note: outgoing shipping process with FedEx is very good - its receiving end that was not.

UPDATED 10/3/2021: No process update after 09/22 for 7 days, And then suddenly the 1st delivery attempted on 09/29 (Wed) But nobody was not at home (now I'm not sure delivery person really came to my house or different house). Next day (09/30, Thu), Did not attempt to deliver and wasted whole day for waiting a package. On 10/01 (Fri), Waited for whole day but nobody rang a doorbell even saw a FedEx delivery truck two times passing home. However, delivery process showed The 2nd attempt was made around 3 PM. Your delivery person is a liar or cannot read a number of address?

The last 4 packages I have received from Fedex in the last 4 months have been late, and delivered to wrong address in my neighborhood. The items varied in size, value, and delivery service. Fedex customer service is just as bad. From customer service to managers, they are equally bad. Fedex has become so horrible that I have stopped making purchases if I can verify that Fedex is the only option for delivery. It is sad to see such a well known, formerly dependable delivery company go down hill so bad. UPS and the USPS have been great, even with Covid. Fedex continues to use Covid as their main excuse. This along with losing Amazon contract. It is no wonder they lost it, judging by their pathetic track record.

In addition to the delivery charge, I paid $5.55 to have the package delivered during a set 3 hour timeframe to ensure I would be home to sign for it. Four days later still no package. Customer service no help.

Supposed to be delivered on Monday (according to their tracking info). Kept getting delayed.. It says out for delivery in truck. It is now Friday and I guess my new cellphone has been sitting in a truck for a week. I called and they said they'll call me back. Terrible. Now their tracking info says delayed and pending. I just want my package (cellphone)!!!! Ridiculous!!

I had a high-end guitar shipped from a guitar store in Vancouver to my home in Whitehorse. The shipper structed FedEx because he said they are good with protecting fragile items. Turns out FedEx has my 4k dollar guitar farmed out to third-party carriers who had no tracking ability. My package tracked to Edmonton Alberta and then stopped, but with a promised delivery date based on apparently nothing. I called FedEx when my guitar didn't arrive and went through 3 customer agents over 4 hours. I was put on hold for an hour with nothing but dead air so I eventually hung up and started again.

I paid $1000 for a item that I Never had delivered. Was supposed to signed and was signed for me by FedEx, signed C 19. I have a door camera. It was never delivered and FedEx and eBay has denied my claim saying that it was. I am out $1000. I WILL NEVER USE FEDEX AGAIN. I will be telling all my friends and family about how I got robbed by eBay and FedEx.

Ordered a package from Vatican City to Louisiana that arrived in 2 days via DHL. When I forwarded the package from Louisiana to California, I chose FedEx Express Overnight with guaranteed delivery. Quite the cost. I shipped the package and it arrived at the FedEx hub in Memphis that same night (Monday). It's now 48 hours later and it's still in Memphis with no expected delivery date.

The FedEx app has a section for delivery instructions for the delivery driver....mine is always "leave at back door," and I have even left notes on the door. They NEVER leave the packages at the back door. Why does the app even give that option when the driver obviously doesn't have to follow those instruction. I have a video doorbell and one time a driver even ducked down low enough that he didn't think it would be catch him on the video...wrong...it caught him. I've even complained to the company; hasn't chance changed a thing. These guys are horrible. I have started asking the seller what shipping company they use. If they tell me FedEx, I buy elsewhere. You want excellent service? Go with UPS. They are amazing!

I cannot detail the appalling experience I have had with FedEx over the last week or so...so much has gone wrong, a novel would not be length enough to describe it...I made a very expensive purchase from Lego, every time I interact with FedEx after failing to receive one of two boxes shipped from Lego, I encounter incompetence, and an astonishing indifference to the distress I have experienced trying to get the second box delivered...I still have yet to receive it even though Lego arranged to resend the missing items via expedited ship...

FedEx only cares about money, not customers. The company clearly prioritizes businesses who are willing to pay money to ship items to customers. They do not care about recipients of packages. Many times I have had packages that are "lost" or that are delivered far beyond the "expected delivery date." Most recently, I had a package that I was required to sign for that was to be delivered on Friday morning. I had to stay home from work to sign for the package only to have said package not show up even though the website continued to say the package was "on time" and was expected to be delivered between 9:15 a.m. and 2:20 p.m.

I called to correct delivery hour info for our facility (local small animal hospital). We get deliveries daily based on vendors/products availability. Some products are controlled drugs, some are cold shipped and others are special order meds for patients. We have set hours Monday-Friday. For some reason our delivery drivers always show up when we are closed only. Which then delays/postpones everything. We are on day 4 of waiting for a controlled anesthetic drug, this has caused us to postpone a procedure due to FedEx's inconsistent deliveries.