FedEx Reviews

I was to receive a package Thursday the 23rd, it never came. I was then told it would be here the 24th never came. Thursday I was lied to straight out to by customer service. So today is the 25th. I was informed I would have it by the 27th which is unacceptable. I was told it was going to be delivered today since I have been lied to and misinformed by their workers this whole time. The package has yet to come today. I was told it would be delivered today by FedEx customer service supervisor. Worst company that ever dealt with. I would give this a zero if I could on the review. They need to be shut down or bought out by UPS. Their tracking is unreliable. It gives you no real information. They're just lousy all way around. Terrible company, dependable, untrustworthy. If you want to horrible experience use them. If you don't do not use FedEx. This is my third review since the 24th because of all the lies and run around I have been given.

If I could give a negative 10, I would. I will never use FedEx again. I have a small business on Etsy, and because of the size of my item, it was necessary for me to use Fed Ex. I shipped the item in a FedEx golf box on June 3, 2022, dropping it off at the Ventura Ca, facility on Colt St. on route to Woodacre Ca approx. 375 miles, costing me $111.00 plus box & packing materials.

I tried to file a claim which they made extremely challenging. The website is very hard to access what you want on it, they send you damaged packages AND they have the nerve to redirect you to this up useful inept site when you try to get on the phone with “customer service”!!!! A ** joke! Be more careful when you deliver packages. Da*n.

I have video footage of not only my lobby area, but the street outside. I waited for the package that was "On the truck for delivery" until I saw at 4:26pm, "Customer Not Available or Business Closed. Recommended action: Delivery will be re-attempted the next business day." I watched two hours of video. A FedEx truck never came to my location. If a retail company dealing with EVERYTHING from groceries to medicine can let you track your parcels "10 stops away," why can't a parcel delivery company?

I have had my last 2 orders from Amazon not show up at my home. The first on 6/17/22 was marked as delivered, I looked all over for package and did not find it. I pulled up all my footage on my cameras for the day of, before and after delivery date and saw no FedEx vehicle at all. The second package due on 6/24/22 was on hold saying my street did not exist. I have received many packages delivered by FedEx before with no problem. I do not know what has happened but I would not send anything through FedEx. They are not dependable and never deliver package on time. By the way on the package due 6/17/22 FedEx says they have no record of it when I see all the info on Amazon tracking, even has the FedEx tracking number and where it was out for delivery by FedEx.

I placed an order from Saks, signature required. I received a notice at 11:20am saying that the item was delivered at 11:07am, I don't know where because I was home at the time of the supposed delivery, I didn't sign for my package. I immediately went downstairs, I live in a big complex, there was no FedEx truck outside. Called Fedex and filed a claim, I’m still waiting for someone to give me a call. Worst service ever, this is happening quite often. The package was supposedly signed by UTVN, but no proof of an actual signature in their file. This is a shame!!

First off they double charged me for a delivery and they said they refunded me but I never received it, they told me that the problem is on my end, I tried to tell them that if you send a refund we will receive it but my BIGGEST problem with them is I sent a package out, only to a place three hours away from me, and it was suppose to be delivered the next day and it wasn't or the day after that or the day after that but on the fourth day. My customer took off to be at home and the delivery driver pulled up in his yard and turned around, didn't even get out of his truck, and left, my customer tried to stop him but couldn't. So we both called in to make complaint. My customer even told FedEx to come out and look at his cameras but they wouldn't. This went on for 10 days the driver saying he couldn't deliver it but again my customer looked at his cameras and again no FedEx driver to be seen even trying.

If I could give zero star I would! Fedex is the worst delivery ever, they lose packages and deliver packages to incorrect addresses! Customer services agents are also clueless and no help! I'm going to stick with Amazon delivery!!

They hang up on you to keep from answering questions. They damage your stuff and act like it's not a big deal. They refuse to let you speak to supervisors. They have been holding my package for 3 days.

Fedex delivery is very untrustworthy!!! I always received an email that my package was already delivered, when I check the tracking at the fedex website it says delivered at the front door BUT IT'S NOT TRUE. IT HAPPENED TO ME 4 TIMES!!! I DON'T TRUST FEDEX ANYMORE!!!!

FEDEX has to be the worse shipping company ever. On more than one occasion, they have sent me notice of package being delivered when it was not. I received notice of a package delivery yesterday at 4:45pm. It was not. Getting to a real person in customer service is almost impossible. The shipper says FEDEX is telling them the delivery date is today. The post office is a much better shipper than FEDEX. In the future if I order something that has to be shipped, I'll not buy from anyone that uses FEDEX.

I shipped a package using FedEx 2 day. At the Fedex store they said it will arrive in 2 days by 8pm. Never said anything about non-guarantee and non-refundable. The package took 4 days. I called FedEx and they started quoting their policies and said that in the terms and conditions on the little screen one accepts, declares all this. The person at the counter did not say anything. All they have to do it inform the customer, so a customer can make an informed decision. The Fedex customer service (revenue department) person on the line was rude and all he did was just talk and kept reading me their rules and not listening to me at all. My $35 or so I paid for this is completely wasted. The post office would have delivered it in the same time for $5.50. Fedex disclosure policies are completely set up to screw the customer.

Worst company! They will place packages on our unusable side porch even in the rain. All others put them on our glassed in front porch. When we have to sign for a package, they will walk up with the "missed you" sticker for the door with the package in their hand! They don't even knock. I know, because I have dogs that bark at everything. Today I was sitting 2 feet from the door when he did this.

We have had so many poor experiences with the Needham/Newton locations. Our company is now being told that they are refusing to pick up from our office building (Even if they come daily for other companies in the building) on any day except Monday and Friday because we don't ALWAYS have deliveries. But they come here anyway.... The woman that called to inform us of this was terribly rude and needs to be taught some manners.

Interestingly enough this time, the delivery required signature. It was "signed" by someone we do not recognize and now the package is missing. I filed a complaint and the parcels appeared to be in transit again... So, was it delivered or not? Your guess is as good as mine!

This is my third use of FEDEX for a LTL for a large and expensive e-bike. The other two were lost for several days and damaged upon arrival. This package has been bouncing around eastern Oregon for 4 days after being shipped from CO to Boise, ID. They delivered one of the two packages shipped at the same time and forwarded the large package with the bike from ID to OR, shipped to to Boise, ID, returned it to OR. It has had the label replaced twice and has sat on shipping docks for over 72 hours at various places.

Again, within 2 weeks, I have to deal with another delivery company without ethic. This time is Fedex. I'm happy at least we have company like UPS in America. I ordered the club jerseys for my son and he has game this Sunday. We suppose to get our package last Friday. My home's entry point is a little bit hard to find out. The delivery guy didn't give a good try and mark my address wrong address. I gave them a call and leave the detail notes. At Saturday, I didn't see my package again. When I called this morning, they are saying I didn't leave my unit #.

Package didn’t arrive as promised, 16 calls to customer service and an attempt to do their job and pick up my package and I still don’t have my item. Now they expect to take a 3rd day off of work and wait for it AGAIN. My package officially cost me 3x as much now - FedEx sucks how are they even in business! Amazon please start a shipping company!!

I scanned less than $5 worth of items and the Fed Ex Office charged my card $40, each time I tried to get the machine to read my card or to add another page (had to start over 4 times). Now, I cannot use $40 on my debit card since Fed Ex Office placed $10 holds each time I logged on to use the scanner. Posting so no one else does this and is shocked to see money taken out of their checking account (you cannot use $40 for up to 7 days). I won’t be using their machines again.

I recently moved to Tallahassee Florida and I've had 3 FedEx deliveries "delivered" but nowhere to be found. I've had to call them to retrieve my package, which last time they sent back to the shipper, causing me to repay for shipping, when they made the mistake. I have notes on all my shipments including noting on FedEx.com itself that I want my deliveries straight to my apartment. Instead they deliver it to the mailroom and it goes missing. Why can't an organization as large as FedEx follow simple instructions that they created in the first place? I'm really tired and frustrated at paying for next day shipping only to spend 3-5 days retrieving and reshipping a package.

Our dear friends at FedEx were to deliver a package for me with 2nd day early morning delivery. According to FedEx "weather and storms" delayed the package from a Thursday morning delivery and the package finally arrived on Monday. Not a bad day and they charged me $90 and what I received was a $15 service had I chose to send regular ground. All I ask for is charge me the regular ground rate but due to "terms and conditions" which is very convenient, I'm screwed and FedEx has won the battle. I am beyond disappointed in the poor delivery and notification, and even more disappointed that FedEx has become oblivious to their customer base and would seem they do not care about business and only about making an extra dollar. So long FedEx, you have just elevated the US Postal Service and UPS to almost an equal level of performance.

Fedex has lost a package sent to me! Package disappeared and no tracking has been available since 6/1/22. Should have been delivered 6/6 and now they won’t talk to me, tell the vendor it’s lost or do anything to assist until 6/13! Essentially I have to wait a full week for them to do nothing so that when and if they decide to admit they’ve lost the package so I can have it replaced I’ve been out the product for over 3 months from order time, shipping and then replacement if it’s still even available! They give their customer service agents the same robotic message to say “I’m sorry. The product is in transit to the warehouse”. Even though they can’t say WHERE in transit or WHEN it might be there because they have ABSOLUTELY no idea where it is! And then they have the audacity to have a message that says “weather delay” on the track my shipment message on the vendor site where order was placed.

A stolen iPhone where the package was opened, the contents emptied and re-taped and no one notices that they are delivering an empty box? Automatic tellers have a weight recognition. Even if you put your plastic bag it detects and warns you. Surely FedEx has the capacity to stop its employees from stealing. But this is intentional. This is negligence and NO WONDER THEIR SHARES ARE PLUMMETING when online commerce is booming. A dying company. The cost of shipping was $45. They insure your contents for $100 (if they even return your calls.) What a corrupt company FedEx is.

I placed an order in the U.S. to be shipped to Canada. It was held up at the warehouse by FedEx. I called to find out why and was told by FedEx I owed them $70.00 USD for a broker. That is $100.00 in CAD. That is highway robbery. We spent several hours trying to get to the bottom of this, precious time wasted. After the order was shipped back to the sender FedEx admitted that I was given the wrong information. We were hugely inconvenienced. FedEx obviously doesn't train their staff and couldn't care less. They did nothing to rectify the situation.

Package was shipped from Australia to Mexico. FedEx Australia accepted the package without question. Arrives in Mexico, Mexican customs claimed there was "medicine" (over the counter healthcare supplement) in the package which needed a "special Government permit" for clearance. We requested for the package to be returned to origin but the customs broker (Sor ** - Senior Clearance Specialist at FedEx Cancun, Santos ** (Fedex), Mizael ** (Fedex), Jen ** (Grupo Aduanero), Jaime ** and Fernanda ** of Grupo Aduanero - **) claimed they could "subdivide" my package and deliver everything but the "medicine".

FedEx is the absolute worst parcel carrier in the whole wide world, hands down! Their booking agents are fully clueless and they do NOT even have customer service, none that I ever experienced. It doesn't matter if you email them a thousand times or call, you never get a soul! I just booked a pick up over the phone, for a client, using their account number and the clueless lady that scheduled it never mentioned a bar code label, nor sent me one to our email. (How would I know when we do NOT use FedEx?) I addressed the package properly and when they came they would NOT take it saying it needs a scan bar! I've emailed and called with the confirmation number I was given and I never got a reply nor label even still! It shipped UPS!

We had been trying to pay for duty on a shipment for 4 months. No customer service rep would send us an email or an update or call us back. Every time we checked they would say they would send us an update via email or call, nothing. They sent us 2 invoices in the mail that we got after the final notice expired & 2 more after it was paid saying we need to pay it. Our product was sitting at our local Winnipeg depot for 3 weeks then got shipped back to Mississauga for nobody knows why. We could not get it until the invoice was paid even though it was and they kept saying “we will send you an update when the product will be ready for pick up”. 4 months of this empty promise. They just informed us that our $200 order has been disposed off because it went on too long. Absolutely a garbage way to treat people. Nobody cared or even tried. They should be ashamed of themselves.

I started shopping at a big box store almost 10 years ago exclusively. FedEx was the carrier. Items arrived broken or damaged late or not at all. I stopped ordering from this big box store and switched to a competitor. Any issues with Shipping and delivery were rectified immediately. Not so with FedEx. I requested holds on packages due to being on vacation. Packages were left visible for days on end at my residence. Packages were left outside in the weather or not delivered period although FedEx in the app of the big box store they shipped for claimed items was delivered. I requested refunds. The items showed up the next day after each request. My driveway was wet. The drivers ploughed through it and hit a pole. Enough. I asked them to park elsewhere and to put packages in a certain spot at my residence. Last week the driver failed to deliver packages again and was rude. Done. I will not use any company using this carrier period. Enough!

Last month I received a phone call from the local FedEx Ground office saying they needed to verify my address in order to deliver a package I had from Walmart. After I verified my address I was told that it would be delivered the next business day. I still have not received that package. Yesterday FedEx delivered a package with no problem at all. However, today I was supposed to have 2 more packages delivered but once again was told I needed to verify my address.

Here in Bolton it use to be great with same delivery girl over last 20 years or more. She's a little peculiar, has several cats and too much strange colored makeup but she use to be reliable many years ago. Maybe because she's been there so long she is emboldened enough to claim she tried delivering when she did not and doesn't even leave a note, delivers late half the time, and have had to track urgent packages several times. She lies. I am shocked at how MOST packages are delayed now as I have questioned why she might be peeved to do this since we did nothing to her, very strange, horrible courier now. The worst imaginable, and they are suppose to be next day which is laughable.

I had an order, it happened to be being delivered by FedEx, said I received it, and I didn't but can't tell me where it was left at, only that it's in my city. And the lady was very rude. It may not be her fault, but try to help the customer who is paying you for the delivery.

Just Horrible company. Now, ALL you get is someone you never spoke with apologizing for something they did not do. Or they know nothing about, I was issued pick up number, It was scheduled, and no one ever showed, It was a Friday, package to be there Monday, And yes, Was not picked up, They know nothing about it, But They are sorry, When I ask them about the pick up number and what happened, Again, "I am sorry but show nothing on my end," I am told, So they schedule it for 3 days later and give me a pick up number one digit off from the first pick up number. Years ago they would have looked into it, figured out what happened and then apologized, Now, "Sorry, We make a lot of money, We grew off your backs, TOO BAD SUCKERS, I AM SORRY," EVERYONE SHOULD GO TO UPS OR DHL, Getting to be cheaper and more dependable!!!!

Today, I found the item I purchased from Sam’s Club split open with the contents falling out. It is an item that needs to be put together and I am not even sure all of the parts are there. I am shocked at how careless and unprofessional the driver(s) are.

Fed EX states my package was delivered but Not to me and Not signed for by me. A Fed EX supervisor stated they lost the package and has NO idea where it was left. Fedex is refusing to refund my cost per my claim. The case number is **, tracking number for the package is **. The company I bought it from Good Life Wholesale LLC 620 N 43rd Ave Suite 200 Phoenix AZ 85009 would do nothing to help.

FedEx drivers are lazy, they refuse to deliver packages to the customer's door. They will leave the packages someplace than lie to the employer by stating they delivered the package. This a constant issue in my apartment complex with FedEx. The UPS, USPS, AMAZON, have no trouble walking up a flight of steps to deliver a package. When call FedEx to find a solution to the problem, the FedEx Representative tell you it out of their hand once the driver doesn’t return with any packages, so they don’t want to help the customers either. The FedEx drivers are dumping packages anywhere they want, then they call it delivered.

Without notifying me, FedEx just dumped my over 10 boxes of sofas on the street. After they drove away, I got messages stating my packages have been delivered. We have a long driveway. Fedex didn’t even bother to try to call me and get to my driveway. Terrible!

Ordered 2 sheds from Amazon. FedEx sent me an email saying they arrived May 16. Never got them. So in spending all morning calling Fedex and Amazon. This is what happens. Fedex delivered my sheds to Cleveland tx. Dropped them off at a gated driveway with no signature. I live in Wichita Falls Tx miles away. Of course fedex blames Amazon but fedex sent me the email. The sheds were on special. I can't get them at that price again. There is something really messy here with fedex. They either hire people who can't read or someone is making some extra money. Of course fedex takes no responsibility for this. Haven't even tried to make things right. This is a sloppy underhanded delivery service. I beginning to wonder if all of the packages that are stolen off of porches are all taken or if some are just sent to the (wrong) address. Fedex is banned from delivering anything to me from now on.

If you pay extra to make sure your package arrives on time, the driver will make sure to just leave a "we missed you" tag on the door instead of knocking or ringing the doorbell. Then the online tracking portal will tell you the package will be redelivered on a saturday, only for it to never arrive. You could have picked it up at a facility, but they won't tell you that since you're waiting for the delivery. Then you call customer service to find out they don't deliver on saturday at all, and your extremely time-sensitive package will have to wait until monday for redelivery. They offer no alternatives to get your package on time, only empty apologies. Their online tracking system lies to you, and the delivery drivers don't actually attempt to contact you to sign for your package. USE ANY OTHER SHIPPING SERVICE BEFORE YOU TRY FEDEX.

Had a new toilet tank shipped via FedEx from a supplier. Had the tenant waiting all day. At 4:19 pm I received a text that said a delivery attempt was made at 4:03 pm. I knew from past experience to "let the games begin". I have done nothing for the past week but chase the package. FedEx is horrible. I do not believe they attempted delivery. I have now had a tenant without a toilet for over a week. Luckily this is a commercial property and there are restrooms located in another part of the building. DO NOT USE FEDEX! They are horrible at their job. This shipping service is a waste of time and money. I will be asking the supplier to reship the toilet tank via UPS.

FedEx has promised delivery from over a week ago everyday. Started a claim 5 days ago. They have had my package in their possession for 10 days. 7 days at the same facility. I call 3 times a day. They won't overnight it. They lie when it will arrive. Promised me return phone calls and have not received one. Pony express in the old days could of done better! Will always request a different shipper from now on when purchasing items online. FedEx Sucks!!!

Dozens of late shipments. Tracking is poor. They lie about attempting dropoffs. Currently I have yet another package lost that was supposed to arrive yesterday. No information exists now lol. They are adept at wasting the time of their clients. DO NOT DO BUSINESS with these **.

Providing today's broken promise: FedEx ground shipment from Brooklyn Park, Mn. to Batavia, NY. First promise was for delivery yesterday 5/17. They moved it up to 5/16, then back again to the today the 18th. This is an very important small box shipment of samples for a customer. I have to postpone 2 appointments due to no samples. Absolutely stinks. They have consistently broken delivery promises. It's 4:30 PM Eastern time and no FedEx truck!!! They used to be great, I will ask my suppliers to never ship Fed EX again.

I paid a lot of money on Friday for second day service and it's now Tuesday and my package has been sitting in their Omaha facility for two days now and is still just sitting there. I was hoping they would be better than UPS but they are just like them. After they get your money they don't care.

Every time I am expecting a delivery over the past couple of years my delivery status turns into "pending" and my delivery ends up being 4-7 days later. I get messages saying they attempted to deliver but no one was home. LIE. I have been home every time and have a Ring doorbell. They have not attempted. They suck and I will NEVER use them to ship my packages. I'll use UPS.

I recently ordered a cell phone that was being delivered by FedEx. The first delivery date by FedEx was May 13. Upon tracking the delivery the next day it was changed to May 14. I spent all day on the 13th and 14th waiting patiently by the front door. I had been without a phone for 6 days. Shortly after 1:00 pm my wife receives a text that no one was home to receive the delivery. That was an outright lie. Even if one of us went somewhere for a while we always made sure somebody was by the door. Not only does FedEx not deliver on time they lie about skipping your house when it is inconvenient to their route. Another time FedEx left the delivery right outside the garage door with no notification. Of course I ran it over backing out. We'll see if the third promise is delivered later today.

These people are liars and deadbeats. They NEVER deliver on time and what they do deliver is often damaged. Companies should drop them. They have become so awful at what they do that I hate it when they deliver, if they deliver at all. I was home the whole day, and there is always someone at reception, so there was literally no excuse for not delivering my parcel. They are just lazy. I would give them zero stars if I could.

Fed Ex has become the worst shipping company in the nation. They used to be the 2nd best behind UPS. They send bogue delivery attempt messages! I was expecting a package that required a signature, so I had to make sure I was home to sign for it. I was home waiting the first day, then I received a message that they attempted the delivery and no one was home. Wrong! They never came. My security cam is proof. I called the customer service and she said that she would send them back the same day for another try. You guessed it, it never happened. The next day, again the same thing. Got a message that the attempted delivery wasn't successful. What a bunch of lies! Now, they are supposed to make a last attempt tomorrow. If they do the same thing, the package won't be delivered. Avoid them! Management needs to be fired.

Let's just start by saying, this is why huge companies shouldn't be allowed to be this bug. FedEx is typically always the company that people use to ship online international goods. And every time my order is being shipped from them, I've had an issue. Recently, I ordered from a company and once it got to FedEx, the product stopped moving (I was tracking it). It was in Memphis for 9 days. I inquired about it for multiple days by calling them and kept receiving the same response from workers- it's being looked into.

I was supposed to receive a package from FedEx which I never received! Just because the delivery person said that they delivered it doesn't always make it true! They wouldn't even listen to my side of the story and made it seem like I had gotten the package and done something with it, which is wrong. I've never had any package come up missing before now but I'm never using them again just outta gp, one disappointed senior citizen!!

Today is Wed. My package was supposed to arrive last Friday, when I looked it up, it said it was coming Monday instead, then Monday came and went, update now showed that my address was wrong and they could not deliver (**). I called and confirmed the address was correct and was told that delivery Tues. So late Tues night I called again and they said it will absolutely be here Wed before 8pm. She said that was the shipping deadline "so it WILL be there." So I call today, Wednesday, and I'm told the same old "I'm sorry for your inconvenience, but it shows delivery tomorrow".

Chose FedEx to ship the body armor to NY. I said that I need this package to be delivered in 2 days and it is very important because the volunteer was flying from NY to Poland and was supposed to delivered this body armor set. I paid 400$ for 2 days delivery and no one warned me that delivery could potentially be delayed, moreover, I was told that it would be delivered. As a result, the delivery was delayed for 24 hours and missed the flight. This package could have saved the life to one of Ukrainian defenders, but it didn’t, thank to Fedex. Not only they failed to deliver my package on time, but even refused to refund my money for this express delivery. This is a fraud! Worst service ever..

Is this a FedEx blackhole? No movement. Does FEDEX understand what priority mail mean? "FedEx location ROISSY CHARLES DE GAULLE CEDEX, 95." Why are even FEDEX priority shipments stuck there for over 10 days?

A simple 2-yard piece of linen fabric leaves Lithuania on March 22, 2022, shipped via FedEx. It moves quickly through Germany and France, then half-way around the world, and arrives in Memphis, TN within two days. Great! But after a week or so of sitting in Memphis awaiting customs clearance, I begin to track this package and call FedEx Customer Service to find out what the delay is. They tell me customs is really backlogged and there’s nothing they can do to speed it up.

Mailed a package from DE to Washington DC on 5/03, and paid extra for 2 days delivery (Scheduled delivery on my receipt: 5/05). Tracked the package on 5/04, it was transferred to a FedEx hub in MD. Tracked again on 5/9 (after I became aware that the package was not received) and found out that the package was still seating in the MD hub since 5/4. Called the FedEx corporate, they couldn't explain why the package was not delivered, just saying that there was a request for future delivery, request that I didn't make. The USPS would have cost less and would certainly provide a better service. Conclusion: FEDEX CANNOT BE TRUSTED.

I don’t understand why I keep failing for the okie dokie. I order through Amazon a lot because they have really reliable shipping for pretty much free if you have prime. But every once in awhile I order special things that doesn’t use prime. Always happens to be FedEx who craps on me. My package always gets delayed. The last 4 was delayed at least for 3 days. Even have overnight that moves to on fedex truck for deliver. Then delayed and never moves for 2 to 3 days. Their excuse is, "Sorry. We was busy." But it never makes it to the truck the next day even though it was just there. I really believe these packages never leave the warehouse and it’s just a tease so we won’t call them the day off. I hate these guys.

FedEx is a real scam. FedEx is a real scam. I paid $109 of shipping from Florida to be delivered in Gréolières France. The Truck never came to the client. The client stayed home waiting for the package for 3 failed attempts from FedEx. Not even a text message or an email explaining what the issue is! Nothing!!!! Worst, their site has only useless web pages allowing you to do nothing! Only adding to your frustration. A button to manage your delivery allows you to do NOTHING!!! Now my client has to spend $10 for each phone call to local FedEx at NICE to recuperate the package herself. Why would you charge additional $10 for each phone call?? Really? Not even scammers in third world country are that bad!!!! This is going on since April 26 2022. The worst rating shouldn't be ONE star!!! Should be - 5 Stars!!!! I am furious.

My FedEx package is inexplicably missing. They made a delivery "attempt", whatever that means, then said it would be delivered the next business day. It has been multiple business days and the status has not been updated. I went to fedex.com which was zero help so I tried customer service. They have an automated chatbot which is less than useless. Apparently paying actual humans to chat is too much for them. So finally, with no other choice, I call the dreaded customer service phone number. I am once again greeted by a robot, as is usual, except this robot inexplicably does not register the 12 digit tracking number I type in; instead I have to speak the entire number. That goes about as well as you would expect.

Always lost my package and I can't make a claim because they says is delivery but in wrong address, USPS and UPS is better services. Even Amazon is a very good sales and delivery company because they do take responsibility for their packages even if they lose them, not like Fedex

I ordered a small item from a company in the U.S and it was shipped by FedEx. The tracking indicated it was delivered and signed for. Yet I'm at work all day and never signed for it and the security camera footage in my condo showed no indication of a delivery being made. Clearly the driver was unable to access my building and lied about dropping off the package. I called FedEx and was told they'd be launching an "investigation" but nothing happened. I'm at work all day and am not at home to receive packages. FedEx never offered me an alternate pick-up location like other couriers do. Because it was "signed for" the company is now refusing to refund my money or send me a replacement. Avoid this sleazy company if you need to ship by courier.

Every time I have a package delivered to me by Fedex I get a text saying they attempted to deliver and customer was not available. Every time I have been sitting in front of my front sliding glass door waiting for them. They never attempt to come to my door and just send the message. When I call Customer Service they say there is nothing they can do except try again tomorrow. This takes days from me being able to do anything else. And these are packages that don't even require a signature and could just be left on my doorstep! The worst customer service!

Federal Express did not deliver as promised. Their tracking site reflected that two attempts had been made to deliver the package, however, they had not which was confirmed by their representative. Apparently, due to their high volume, they extended the delivery date by 3 days but instead of showing that on their tracking site they kept stating that it was on its way and then that an attempt to deliver had been made. Delivery times are reflected as up to 8 in the evening which means that I sat home for two full days waiting for a package to be delivered and will again be waiting all day tomorrow. They should treat their customers better.

These lazy idiots just dropped off a $1400 package and instead of wheeling it around to the entry door where it would not be as visible from the road and then MAYBE ring the bell to let me know it was there, NO they just dump it 12 feet from the street in my driveway? WTF has happened to FedEx? I have reported this same issue 5 times and it still keeps happening. I wish I could post all the pictures of where these deliveries have been placed it would blow your mind.

Even USPS is better. Fedex would not knock on doors or ring the bell, and yet they would say they attempted to deliver. I recently had fresh fruits delivered and because of Fedex all the produce were rotten before they finally made the delivery. They left a note in the mail room on another person's mailbox saying they attempted delivery, but they did not even bother to come to the apartment door and try to knock or ring the bell. Even when the delivery box clearly said it was fresh and to be delivered on the same day. I work from home and would have easily received it. They have customer's email and shipper's contact, they could have sent an email on expected delivery and I would be on the look out. They are notorious for doing this, and this is not the first time it happened to me. I don't ever use them and I would avoid vendors that use them.

Until now I would like so many others rate Fedex as a delivery service as 1 star. But now it's gone to another level. I had a guitar shipped via Fedex to my shipping address which is a UPS store. The package was marked delayed for 7 days and the trace dept. could not find it. Then suddenly after 7 days it gets marked delivered at 1 pm and "left at the front door". So the driver claims they left the box outside the UPS store at 1 pm on a weekday when they are open. And Fedex then says, "Oh well it's marked delivered, case closed." So no wonder why driver theft is such a problem, they practically say to them "Go ahead, we don't care if you steal a package just mark it delivered at the front door!" Wow a pathetic way to operate. I will never ever buy anything again online that gets shipped FedEx. Do yourself a favor and skip this company.

Fedex delivery driver lied and said he tried to deliver. I have 3 cameras facing front street in sync when motion is detected in any of them. Never came and my entire family was aware of package that required signature. I understand if they got busy but do not lie considering I made myself available all that day to sign for package. I called customer care but quite frankly they do not care. If given a choice I would not choose FedEx.

I sent two packages to my son for his birthday and ordered "signature required" for both deliveries. The cost for this service was an additional $6 per package for a total of $12 for the two of them. When the mail carrier delivered the packages, he signed for them himself (as proof, he misspelled my son's name in both instances) and threw them into the general mail delivery area. When I tried to be refunded for the total $12, I was told there was no dollar breakdown on the invoice for the required signatures, just an indication that they had been requested. I told FedEx that was an error on their part and I shouldn't be penalized for their bad bookkeeping.

Fed-Ex used to be the go to company when you needed to ensure delivery. Now, they're worse than the post office. I have a package that requires a signature. Fed Ex tells me at 8:45 AM that my package will arrive by 8:00PM. I'm supposed to wait around all day for my package? Even the Cable company will give you a 4 hour window. I'm done with them. Service is bad enough that I'll check if a company uses them and shop elsewhere if they do.

I work for a company that regularly uses FedEx. I am accustomed to dealing with their total disregard of customer concerns. In this instance, I sent out a new laptop to one of our branches that was delivered to the wrong address. After several calls, they refused to retrieve the package and deliver to the correct address. Many days had gone by with no action from FedEx, so we decided to see if one of our employees could try and locate the package on his own. Long story short, the laptop was found. Thank goodness we were dealing with honest people. Ultimately, we received a bill for this shipment, that was paid. I called multiple times to request a refund for services that were not rendered.

I have to say that I literally cringe whenever I see something is being delivered by FedEx. Nine times out of ten the package(s) are late in arriving. Usually be a number of days if not a week or more. My most recent order had an original delivery date of 4/26. I got an email saying that it was early & I'd get it by 4/24. This actually made me laugh. I told my husband it would never happen. Well today is 4/26 and I don't have my shipment. I haven't gotten an email or a text but the FedEx tracking page now says delivery by 4/27. It also shows that the package has been sitting in Charlotte NC (5 hours away) since the 23rd.

Fedex Shipment: ** Unable to do custom clearance. This is in fact a rerun of shipment ** which took 3 month for customs clearance, and was only delivered after intervention from Valdemiro **. The current shipment is now on a least 4 weeks. It took them 3 weeks to ask for clearing instructions, and the initial entry was done without authorization. However Kgotatso ** got the VOC wrong so we are back to square one. Sad to see that Christiel ** is still employed despite poor client experiences. As last time the we only got our goods after the HelloPeter complaint, we are now going the same route. The issue is that Fedex management seem to be unaware of serious management issues inside the company. In similar cases with UPS and DHL we were able to resolve issues by addressing the CEO which does not seem to work with FedEx.

This is the second time something has been shipped to me (delivery service not my choice) and it has been delayed indefinitely. The first time they outright lost my item and it was a workout bench, not exactly small. Today again my order was delayed. I'm so sick of this company and their inability to deliver anything on time. Seriously hope they go out of business. Straight up ** all the time from them.

I understand that "estimated delivery time" means estimated, but still.... Fedex sucks. A package that requires a signature on delivery was sent to me a week ago. Throughout the whole transit time (7 days) the delivery date was set to today, so I made myself available to receive the package. The day before scheduled delivery, the package was already in my state. However, at night it was sent to another state and the delivery date was changed to tomorrow. It wouldn't be a big deal, if not for the signature on delivery. I won't be able to receive it tomorrow, meaning more delays etc. The Fedex representative said that the package was sent to another state for "more efficient route". Total **.

The lady who came down my 2500 gravel driveway around 40 to 45mph was extremely rude also backed into my yard and drive through a drainage ditch at my house. FedEx is nearly as bad as Amazon drivers. Really wish when you ordered items you could chose UPS. My driver is awesome. Keep hiring nasty drivers in their 80s FedEx way to go.

A horrible company! It is a mystery to me as to how they stay in business with the choices the consumer has in competition. I will never use them again; I'm telling my friends and their businesses to avoid this service entirely. They lost my package and lied about it for two weeks and strung me along with a multitude of different stories from one customer service agent to another, never telling the same tale. Fedex should be ashamed of the quality of service they provide, but they are without ethics, never use them.

Please don't send FedEx. It's a nightmare if they can't retrieve your tracking number. The system of FedEx is totally failure. Not good in my experience. Used Purolator instead. It is my very important document and just trying to ask them to retrieve my tracking number because for some reason I misplaced it but FedEx said to me they can not backtrack on it which is very crucial point if it is really important thing. FedEx is a failure.

I strongly do not recommend FEDEX to family/friends. FEDEX failed to follow a very simple instruction and that is to deliver the package to the back door because I live in the basement. So frustrating!

Fed Ex should be ashamed at how they do business. They are just like the American government - they could care less about the people that they serve. After paying for shipping charges and signing a document that said I owed $0, Fed Ex sent me a bill. The representative who set up the delivery, never mentioned I would incur an additional charge. The company that I ordered the flooring from stated that it is illegal for Fed Ex to charge me. Fed Ex representative won't help or provide proof that I agreed to the charge. Worst company EVER! I will NEVER do business with Fed Ex again. It is obvious that they don't care how they treat their customers. What a shame!

I hate to complain basically about anything. But FEDEX isn't all it's suppose to be. So far over 3 years they've lost my packages and also delivered them blocks away to where a person actually delivered to me in person. Anyway this time is even worse. I ordered a section of HVAC duct work which was a 14 inch diameter and 5 foot in length galvanized pipe on the 14 the of March 2022. Here it is a month later and still not delivered. How do you lose a box that size? I'm sorry but in my own opinion "FEDEX SUCKS" customer support sucks as well as complaint dept. Their support numbers are bogus. And honestly I feel FEDEX owes me money plus the the HVAC pipe. It put me in a bind for cutting my utility cost because was a big factor during cold weather. So no thanks to FEDEX my heat bill still remains almost $ 500.00 a month. I will never say that FEDEX is a good company again or refer them to anyone I know. I want my "DAMN PIPE" ASAP.

On January 24th I shipped a package to my sister, who lives in Colombia but was in Mexico for 4 months. Apparently, customs detained my package, they don't think is normal to send clothing or months' worth of facial lotions to a relative but ok. Four months later, my sister has returned to Colombia and the package was never delivered to her or returned to me. I attempted to file a claim and was told I can't because the package was held by customs. Worse service ever, they charged my FedEx account for the delivery even though the package was never delivered and I can't file a claim yet. Feels like I've been professionally ripped off/stolen from by an international corporation.

We were traveling in Ireland and my cell phone was damaged and we needed a new phone. We had our son purchase the phone and ship it via FedEx priority ($230). The package (new cell phone) reached Ireland only to get stuck in customs. We were tracking the package and immediately reached out to FedEx to find out what additional information was needed. We were actually only 20 minutes from the Shannon airport where the package was stuck. The FedEx customer desk was of no help, we were told we needed a Federal ID number. We explained that we are not a business perhaps they needed our passport information. Filed a claim and explained we were only there for another 8 days. Called every day and was given the same information by different reps.

This past December I wanted to send a small package of U.S Products to Germany as a Christmas gift to my sister. After reviewing all the products inside the package with the local FedEx branch I paid the fee of 230$ and away it went. Then on Dec 24th, I received an automated phone call telling me that I needed to email an exact list of what was in the package. Three hours later I sent an email with the exact title of each item and quantity, honestly just copied and pasted from the amazon order I got them from.

I regularly make purchases on Walmart.com since they have great deals online. There have been 4 separate instances that FedEx has marked my order as delivered but it is nowhere to be found by my door. I live in an apartment complex and FedEx delivered one of my packages at a different building but the same apartment number. I have received other orders delivered by FedEx so I’m not sure what going on. What I order isn’t expensive at all. I work hard and deserve the right to get what I pay for. It makes me angry that FedEx is being careless and not paying attention to where they are leaving packages, someone is potentially stealing my packages or one of my neighbors not having the common decency to return the package if it was delivered to them by accident.

I ordered a cell phone yesterday 3/28 and was told it would arrive probably Wed. This morning at 8:02 am FedEx express telephoned me to say that my package would arrive today before 8p and I would have to sign for it. So I signed up for text message and got none. Have sat here all day waiting and at 7p called 8004633339 and was told it would not be delivered until tomorrow. Well then why the call this morning for me to sit here all day & now when I can't be here tomorrow they "said they will text me". Well I will be at a funeral. So MAYBE if I sit here all day Thursday the rep said they will bring it back on Thursday. Very poor customer communication and service. FedEx you are making this very difficult and it doesn't have to be. USE the USPS as they are much more prompt.

In the year 2021 when there was a lockdown and all the shops are closed in Germany, I decided to bring some of my needy things which included some dresses for my family as you can find in the invoice list. The price total amount of all the materials is sent is 15791 INR (188.63 Euro today date) and paid 6685 INR (79.85) as shipping cost. I was not informed regarding any extra cost which I need to pay after shipping the material here in Germany.

If you can avoid them, do so. Paid for priority shipping and have been lied to for days. I paid the extra customs and taxes 2 days ago and their system hasn't registered it and they refuse to deliver it.

Don’t not use FedEx if you are ordering valuables or limited edition items. This is the second time a Volcom package has mysteriously disappeared or was allegedly delivered according to their driver… When you try to call them to speak to a rep, they send you in circles and then make you reach out to the shipping company directly. Unfortunately (for the driver) the security footage from my apartment did not show anyone from FedEx deliver a package. My manager checked up to 48 hours after the alleged delivery and still no one from FedEx showed up. The same thing happened with a different package months ago and fortunately the company was able to send out a replacement. However, this time they are making it more difficult and frustrating. I would trust USPS over FedEx honestly. That’s how terrible the whole experience has been this time.

FedEx need to hire some better drivers that actually care about their job. Why should I have to fetch for a package that is not at the door? Is that a new policy now? I have called customer service numerous times about this isssue. Today, I had important documents coming by FedEx that was just laying out there that could have been blown away. Please FedEx find some caring employees that care about their job.

AWFUL!!! I ordered a bed frame from SamsClub online and unfortunately they use FedEx as their delivery service. FedEx stated they delivered the package on Sunday afternoon....The package was NOT DELIVERED. I have a motion activated camera at my door that records to prove it wasn't. I called FedEx customer service to get help and of course it was an automated system, it gave me a claim number. The automated system stated it would research and contact me but hasn't done so and it has been days. I have called that number to check on updates to my claim number but it continually states "We are still researching this issue, when there is an update we will contact you".

I have literally never in my life until now, overheard a conversation between a man who called ME from 1-800-Go-Fedex Corporate office, and the Memphis Hub. And what I heard was atrocious and completely unacceptable. The Corporate guy called me initially responding to a complaint I had filed about service. And then he asked me to stay on the line while he called the Memphis Hub because he was allegedly concerned that if it was happening to me, that it could be happening to others (My package had been lost after a month of tracking and there were many days at a time without updates. So when I called a few times there was conflicting information about whether the package had cleared customs or not, and whether it was lost or found). So when he patched over to the Memphis Hub, I thought it was a three way call, but apparently they couldn't hear me commenting and they apparently didn't know I was listening!

If I could a 0 star I would. This has been going on for months. I've had several packages coming via FedEx and over a 2 week span. They showed up but FedEx would not deliver until they all were in holding my packages which is illegal. Then other times packages say out for delivery but they don't deliver and say attempt made but no 1 there or business closed when that is a blatant lie. No attempt was or ever is made when this pops up. And no their latest excuse is the war on Ukraine. Yes you read that correct. Using the war on Ukraine as an excuse to not deliver then corporate calls about the complaint and has the nerve to call me a ** when he thinks he's talking to just the Battle Creek driver like wow. Really shows how much they care.

FED up with EXcuses. How is it that FedEx lost a Large Motivational Wall Poster "TEAMWORK" w/ 29" X 23" Black Framed bought off eBay? We are not talking a tiny package here! I'm missing another package today! The FedEx tracking site says it's still in Ohio, their automated phone system says it has left Ohio. The FedEx agent in Mexico says it's in Ohio. Who's correct. The agent in Mexico refused to let me speak with a supervisor and then hung up on me after 30 minutes on the phone!

I NEVER use FedEx and NEVER recommend my suppliers to use it since their service is subpar. Unfortunately, two of my suppliers, one in Germany and other in the UK, sent my orders via TNT (FedEx bought them) in Germany and FedEx in UK. BOTH orders required Form 5601 for customs clearance and we promptly provided it knowing FedEx is known for sitting on documents. We got confirmation of Customs clearance for both orders. Several days passed and we did not see any changes on their tracking website. After going through hell to get someone to answer we finally found out they simply do not know where BOTH packages are. When attempting to escalate to higher levels of responsibility we were sent to "Customer Experience" desk where someone call Martin (no ID or last name) told us he is the top of the food chain and he could not help us any further.

I would literally ride a mule across the country to deliver a package rather than use FedEx. I’ve been dealing with a slew of fraudulent charges (many of them from Fedex itself), and gotten nothing but open hostility. They won’t even let me speak to a manager. All I know is that packages paid by me made it to CO (I live in NY), but without the address—which I have NO way of knowing—apparently “they’re just following protocol by telling me to get stuffed”. I’d take a picture, BUT I HAVE NO PACKAGE.

Went into FedEx office in Lynbrook, NY on Tuesday Morning 3/15/22 sending large sum of money in bank and personal checks to a Marine Dealership. I paid for next day delivery Wednesday 3/16/22 by 4: 30 PM. Package was delayed in Memphis, TN and it never got to the destination until 3/18/22! Fedex refused to refund the 41.20 saying "it was beyond our control"! They refused to refund my money but I have a credit card dispute going so I will try to recover that way. This is not the first time I've had an issue with Fedex but this is the last time! I will never use Fedex again.

So I decided to have my wife overnight, next day morning deliver my medication to me via FEDEX, and boy, was I so disgusted. Not only do the staff and employees act as if you are either bothering them when you call for updates, or they behave in a cocky fashion and you are the stupid person. After being told lie after lie, and tracking my medication to me, it finally arrived on Monday, which is not the service that I paid for, and when speaking to them about it, arrogance appears in their demeanor, and hostility erupted in mine. Please please please, if you have anything of importance to ship, stop using this failed excuse for a shipping company. Remember, they are laughing at each of us because we know they will screw things up, yet we still ship with them...let's stop being the brunt of their laughter; let's see if they are still laughing when they either go out of business or is bought out, and a bunch of their butts get fired!!!

There was a time when FedEx set the standard for overnight deliveries. Today that is no longer the case. Use UPS or US Postal Service for ease of tracking and guaranteed delivery. Use FedEx and you will be sorry!

I live in an apartment building where management clearly labeled the mailboxes. There are bright orange signs at every door. My package was to be delivered Mar. 15, but was apparently delivered on the 12th. I called customer service multiple times and they told me my tracking number did not exist, yet the number was sent to me from FedEx. I had to drive across town for someone to tell me they would not help me and it was the apartment's fault. Funny how that happens when you deliver to the incorrect place.

I needed to replace my debit card as it was stolen so I had my bank expedite the replacement card. Unfortunately, they used Fedex. The driver said he/she dropped it at gf at my apartment door. This was either a blatant lie or someone stole an envelope that didn’t have the appearance of any value. I called Fedex and made a case, which is just a joke because it means they’ll look into your package being stolen or thrown somewhere that will never be unearthed again. I called my bank and shed them if there was any other option to expedite the card (UPS). This was the only expedited service available so I used the Fedex option again hoping I wouldn’t get the same driver. This time I got a text saying the package was left at the garage.

It is so disappointing when I place an order online, check my email and see a FedEx tracking number. Ugh!! There is one retailer I’ve stopped online shopping with because they only use FedEx, and their deliveries are ALWAYS late. ALWAYS. Whenever I need to ship anything, I always use other carriers because Fedex is totally unreliable. You’d think after so many years of being business, something as simple as on-time delivery wouldn’t be an issue. Clearly they don’t care.

As I was watching my cameras the FedEx guy pulls up, throws my package in front of a garage door that’s out in the open no cover and would not walk it up to the door where there’s a porch and cover and there is an approaching rainstorm.

Shipment was scheduled to be delivered Monday, March the 14th 2122. Haven't received it as of today, March the 16th. I contacted Telus Pharmacy (the shipper). Learned they put the wrong address. Instead of calling the shipper or me for the correct address, FedEx kept on putting it on the truck for delivery. Resulting further delays. It's my medication and this kind delays are not acceptable.

Every time when I wait for a direct-signature package to arrive, I have to take the day off from work and expecting all day at home. This delivery never happens. Never ever from my experience.

Number of Stars = NEGATIVE 127 MILLION! Ordered a phone from Xfinity. Didn't know a signature was required, NOT advised! Unbeknownst to me, FedEx attempted delivery. Did they leave a note?? hahahaha! Nope! Their only communication was to email me to tell me my order was cancelled and technically they didn't even do that! They notified Xfinity who emailed me. Thank you, FEDEX, for wasting my time and money! Thank you! Thank you! Thank you! Always a horrible experience! No longer doing business with ANYONE who uses fedex. Not personally, not professionally! Done! Done! Done! AND DONE!! Congrats!!!

I have shopped online for over 8 years. FedEx is the only carrier consistently unable to fulfil shipping obligations. Items arrive broken missing or days behind schedule. There are several businesses I will no longer do business with them due to the experiences. Brown all the way around.

Always horrible experiences with FEDEX, and this time Blinds.com assigned my items delivery to FEDEX, after very long and unnecessary shipping/travel time, delivery was dated 03/10/2022 and required adult to be present for just receive blinds, I needed to travel to get to delivery location. Entire 03/10/2022 waited at location no delivery, end of the day updated as exception and delivery postponed to 03/11/2022 next day. I traveled to location again 03/11/2022. All day no update except for 48 hours "on vehicle for delivery", finally again delayed until 03/14/2022, this is disgrace to customer, and indicates lack of care to whoever trusts this business. Unacceptable, disappointing and disrespectful, I wish there was 100 minus stars I could give for FEDEX.

I have a few companies that I sometimes order through and they use FEDEX as much as I ask them not to due to they are always late or it sits at a warehouse 10 minutes from my house for 3 days or it goes out of the way to Kentucky from Ohio when I live in WI. I am tired of paying for 2 day shipping and then not getting the item for 3-5 days later. Please do everyone a favor. Stop using them so they go out of business or get back in track.

Anything that gets shipped to me via FedEx is at the minimum 4 days late. 4 days late for them is early compared to the 2 weeks that I've had to wait for supposed 2 day delivery items. My last package which they said I would receive "early" is currently 3 days late from the standard transit date. I cringe anytime I see that an order is being sent to me by FedEx.

Somehow FedEx has my address wrong in their system, it's a neighbor's address not mine. I'm Dr. she's Court. They always take my packages to her! She is a thief, and has stolen from me before, and I've had to make sure I'm home when the packages are delivered, chase down the truck, and try to intercept my stuff before it gets inside her house. I've called FedEx a thousand times about this and apparently THERES NOTHING they can, or will do to change it! So I've been calling customer service ahead of delivery so they can make a note to driver about where it's supposed to go.

Very horrible delivery service. I paid for an overnight priority express $120. I paid for it on a Tues. It was to be picked up and delivered to us on a Friday. We had a family gender reveal planned for the next day. Family coming from out of town, food, photographer etc. It was all ruined by our package not coming. We had to spend hrs and hrs on Friday night trying find our package with Fedex on phone. We would explain the whole situation and the rep would sound like a robot and say sorry for that and could never explain where or why we did not have our package. Some would say due to weather, some would say truck trouble then put on hold and drop the call! Or say transfer to someone else and drop the call!

What good is a claims department that doesn't do anything. I'll never use them again. I've had 3 packages not show up and they don't investigate nothing, I've watched them and the last one I was supposed to get I even stopped the driver and he said he didn't have anything for me. Then I get a delivery notice so I go back and nothing.

Bought something from Bestbuy and they chose to use Fedex...Terrible experience. First, they made it a mandatory "Direct Signature" so I needed to be home and wait for it. Their driver didn't speak proper Eng and so is their CS...They used non-local numbers to call which I would never pick up coz they're usually scam, driver left of course. Called CS, useless, no info and asked me to wait for 2nd attempt.

I ordered 2 items from the same business and 1 came and the other 1 FedEx claim to have lost. I spoke with customer care and asked about me picking up my item since they said it was in Newark, (after they said it was lost) the rep ended the call and sent me over to a survey. Once I gave them a 1 star, that ended the review. No one wants to accept responsibility, their next excuse was covid, I told them that the mask has been lifted so what about it?? All these negative reviews WHO GONNA DO SOMETHING ABOUT IT!!!! THIS THE 2ND AND LAST TIME I WILL PURCHASE FROM AMAZON.

My husband was supposed to receive a package on a Friday by noon that was overnighted. This is as a company laptop for work purposes so it was extremely important to receive on time. That is why it was overnighted. The tracking was not updated and it was not delivered. I called Fed Ex and now they said it would not be delivered until the next day on Saturday. Later on Friday the tracking was still not updated so I called again to make sure it was still not going to be delivered on Friday because I was going to have to sign for it and I needed to leave the house. They now said it was not even going to be delivered on Saturday. It was not coming until Monday. It would have been so nice if the tracking was updated instead of me having to call. Keep in mind the sender paid for overnight delivery. Horrible customer service. They need to take notes from Amazon on how to keep customers happy!

I did not receive my package on March 4, 2022. Evidently the driver was supposed to call to arrange delivery. No one called and I can’t reach the driver to arrange delivery on March 7, 2022. I am very frustrated with FedEx.

Bought a coffee table from Amazon. It weighs 75 lbs stayed home all weekend waiting for it. Saturday March 5 Received a phone call at 12:11 pm from the first delivery attempt driver lied and said he had no where to park?!! And he would try again Sunday went to the tracking on Amazon and it said the business was closed! It’s a appartement building it’s open 24 hours a day!! I sent him a text and basically said if the package is too heavy I would help him with it when he got here and left a pin drop for him. He replied back with (I’m not working today).

On the site of Federal Express, I have requested that I want all deliveries to be delivered on the front porch as I have with UPS and other delivery companies. Fed Ex can not follow instructions or respect my wishes. They keep leaving my packages in front of my garage. Today March 6 2022 is the 3rd time they delivered in front of my garage and I called them before and was told it will be corrected. Well it has not. Fed EX is to me the worst delivery company out there. They do not follow instructions.

After being charged twice for the premium service, my package has still not arrived, almost three weeks later. Never mind the week it took them to receive the package from the individual I bought it from. Customer service's answer to EVERY query seems to be "download the app and track the package". No email contact. Basic customer service number takes some digging to find. I paid for the premium service because I was on a time constraint and thought 3 weeks would be AMPLE time since they promise delivery in DAYS. Today is the day I need my package and it is "out for delivery" so we'll see. I'll drive across the country and receive myself before I ever deal with Fedex again. GARBAGE!

My business, Cereijo & Associates, Inc has been a loyal customer of Fedex for over 17 years. We were sending Cancer medication to a small child and the package had to arrive in Texas next day. We called Fedex and confirmed with the company and the driver the shipment would 100% get to Texas next day if we paid for FedEx First Overnight. Because it was urgent that the package get there on time, we didn't take any chances and paid for the service. The package, due to weather conditions, didn't arrive in Texas until a week later.

Useless customer service. You have to keep up yourself with making multiple calls over weeks for a lost package that FedEx lost in transit. In order for them to possibly reimburse you they would ask you to wait for a week or two before they come to a conclusion, even though everyone on their tracking website can see that package was supposed to be delivered two weeks ago!

In my experience, there is absolutely no reason to ever pay for the premium delivery service with FedEx. In ten years, I have had ONE such delivery arrive on time. Every other (dozens) have been downgraded to Ground and delayed with no refund, notice, or explanation. One of the times this occurred, FedEx has been paid to rush delivery of medication so that it wouldn't spoil. It took seven calls to customer support before they could even find the parcel a full day after delivery was due.

Had a customer purchase and item from me on Feb 15th, a Monday, in the evening. He needed the item for an upcoming lengthy out of country trip he was taking. He paid for overnight shipping which was scheduled to show up on Wednesday the 17th. He was leaving the morning of Thursday the 18th. The package was delayed and didn’t arrive until Thursday afternoon. While he was on a plane flying over the ocean. I had called Thursday morning at 10:00 to redirect the package to his location overseas and was told it had already been delivered. Once the system updated it showed the package wasn’t actually delivered until 2:35 in the afternoon. They could have still redirected it but they lied about it.

FedEx has ALWAYS been my go-to delivery service until the last few years. According to tracking, package arrived at FedEx center on Feb 18 and has gone out for delivery everyday with daily report on website "Weather Delay, Delivery not attempted." Utter nonsense. My daughter has faithfully watched for the truck -- no show. Yep, it's been cold, but not icy or snowy. Best I can tell, it's because we're rural and they just don't want to drive out. A call to the hub got the response, "Our drivers won't deliver in inclement weather." Then admitted that the weather hasn't been bad. He said my best recourse would be to have the package routed to the Walgreens in town and I can pick it up there with no problem. Further, he was happy to give me the web link address to set this up. Really? *I* get to drive into town for shipping I paid for to get the package to my door?

I ordered a poster for my job of a township map. I need it to do 70% of my job. I ordered, paid, was told I would get a confirmation email with tracking #. It never came! But, my card was charged. Several phone calls later (I was hung up on twice, lied to about receiving a return call that never happened) My payment can be verified by FedEx, but there is no record of the print job!! They won't send a poster, even though they can see my payment. This is out and out theft! I have to dispute the charge with my card myself. They won't even send me a statement that the order was lost and never made!! I was given the run around, lied to several times, hung up on, and told that they are going to keep my money even though a poster was never made or sent.

I was scheduled to have a package delivered by FedEx on Sunday, February 13th. The package never arrived and the website for FedEx had the status as being "On FedEx vehicle for delivery". I contacted FedEx after five days and they opened a ticket based on the status listed for the package on their website as being out for delivery. On February 22nd, the status mysteriously changed to "Delivered on Sunday, February 13th." I called them and informed them that the status is not correct and I still had not received the package. FedEx customer service informed me it was my problem and to call the shipper for resolution.

**. BBB complaint against Fedex. A simple and high priority mail (Fedex tracking number: **) containing a Visa card that was sent to me by American Express Canada through Fedex took 3 days to arrive to Istanbul, Turkey. This simple mail has been sitting for over 20 days at Fedex facility in Istanbul then sent to Izmir another city than my city for no apparent reason. On another hand all the mails that have been sent to me through Canada Post arrived in record time even before the expected arrival date.

Today is 1 or many times FedEx was used to deliver different items to me and never showed but many days later. So I never get the option to pick whom I want to deliver my goods and it's 90% always the business that makes the decision. There is has gotten extremely horrible. Within the last year deliveries for 2 days take 5 days on average. So from now on, I will check before I purchase anything to see if they use FedEx. If that's all they use I will not use the business. They are horrible at updating anything on the website tracking. 2 commercial delivery services and one government service. Where the hell is the competition. This needs to be looked at. They say less regulations but there is nobody checking to see if they do their job when it's a monopoly.

1st I always avoid using FedEx at ALL costs but for some reason, a few companies insist on still using them. Baffles me tbh. Every delivery, no exaggeration, is delivered. Home every time & says nobody to receive or equal lies. Half time they don’t even leave tag, when they do it’s blank. Won’t even bother to push door bell or knock. The funniest part is instead of taking to fedex 2 blocks from me, I have to drive 30 mins to get it. Embarrassing how bad fedex is.

Recently I booked a trip to take my daughter to Europe. I realized that my passport had expired and coincidentally saw an ad that FedEx had partnered with Rush My Passport to expedite your renewal. STAY AWAY! After trying to call to get more information about how it works - to no avail - I walked into a local office to get some help. The staff pointed me in the direction of some computers and let me know I was on my own. I muddled through, gave the staff my documents, my old passport and my new photo and they put it into an envelope and sent it on its way.

The Redmond WA FedEx ground shipping office delivering home delivery routinely falsely claims they have delivered packages when they have not. They also say there are delays due to weather when there are no weather issues. They claim the shipping address is incorrect, when it is correct. There are multiple similar complaints about the Redmond WA FedEx shipping hub that you can read online. Customer service, when you can contact them, says that you will get a callback, but that never happens and there is never follow up of issues. Generally the shipping companies take these as losses. Two suppliers changed shipping companies over Fedex issues this past year and shared similar experiences with me.

I sent a box to Trinidad & Tobago on 1/6/22. It is now 2/14/22 and the box has yet to arrive. Track it you say?? I'd love to but that doesn't help because FedEx.com shows that's it's been sitting at the Aguadilla facility in Puerto Rico since 1/9/22!! Call the facility you say? I'd love to but FedEx says there's no number to that facility! How the hell is that possible? What are you people doing to FIND MY BOX??? I've received ZERO customer service! NO ONE has called to tell me what's been done to track down the box that I paid OVER $500 FOR!!

FedEx lies about delivering packages. Even their own tracking site shows contradictory evidence. We were also home and have a door camera. Guess what? It doesn't matter, if they say it was delivered and it wasn't you are out of luck with no recourse. According to them, if it says delivered, it was. They play god. You cannot win. PLEASE IF ANYONE IS STARTING A CLASS ACTION SUIT DUE TO HIS FRAUD, PLEASE ADD ME TO THE LIST, **.

Spend extra and use UPS, FedEx motto "You'll get it when we are damn good and ready". That's only on overnight, for all others it's "you want something?" Overnight from AT&T for our business line and they could care less.

Hello All, I had worst experience with Fedex. AT&T shipped mobile to my address, initially in tracking it showed the delivery is delayed and later after its showed delivered on Feb 9th. When I went to tracking leaf level details, I saw on Feb 10th that the package delay but overall status it showed as delivered. Also it's showing signed by some office but usually in our apartment no one sign for any package. I had raised the case with fedex using chatbox and the case is closed saying contact shipper and ask them to file lost package claim. Tried multiple time to speak to customer care agent but chatbot or automatic call is not allowing to route to agent. Overall I had worst experience. Never send any mobiles or costly items via fedex.

To be honest, I wish I didn't have to leave a star rating at all. This company is an absolute disaster. Shipments that are "2-Day FedEx" deliveries are taking well over a week so far to get to me. Three packages are "Delayed" and have been delayed for 3 days now within the city I live in! With (what they claim) attempts to deliver packages to my place, are completely false.

Apparently no one at FedEx reads a map, nor knows where two Florida locations are! Of all perishable items, fresh flowers would certainly be near the top of any list. The gift arrived at the FedEx facility in Miami, Florida on a Saturday. Instead of delivering the flowers gift to their location near Orlando, which is only a 3 hour drive away, FedEx sent the fresh flowers to their facility in Memphis, Tenn. which arrived there the following day, a Sunday. The Memphis facility then sent the fresh flowers to their Orlando facility to be delivered the following day, a Monday. Thus, instead of FRESH FLOWERS arriving at their destination on a Saturday afternoon, they did not arrive until Monday afternoon... an additional two days later. I'll leave it to your imagination what the condition and appearance of the flowers was when they finally arrived at their destination.... I have a print out of all the times and days mentioned above.

Package has been on their truck 4 days. Got text of "Delayed" "attempted" delivery, when NOBODY even showed up. I have 6 cameras on my house. Customer service is worthless. VERY UNDEPENDABLE and LIARS!

Packages are never on time. They don't provide accurate updates nor helpful information. They are EXTREMELY unreliable. Terrible customer service. I have have several issues like this before, only with Fedex. Never again.

FedEx bunch idiots. Have new phone coming from Verizon. Shipped Fri. went from PA to NJ last 24 hours. I live near Austin TX. They never deliver on time. Always late. Info says deliver Tues. That won’t happen. We consumers need get together sue fedex.

This is the third time I have ordered something being shipped by FedEx and they have delivered it to my old workplace!!!! I haven't been there for almost 3 years and I never previously had anything sent there so how do they even have that address? When you call they always say they will "fill out a ticket" and address this but it does not seem to get addressed. Where they are delivering my packages is a 70 mile round trip for me. Our street is a new development so they do not seem to be able to find it but UPS and USPS find it. Horrendous service!

Every time a package is delivered by FedEx, it is left out by the roadway instead of being delivered to my house. Even when I'm home, the delivery driver will leave the package at the roadway. I am not receiving the service I paid for. When I have a choice, I choose another delivery company. FedEx delivery service is very poor, in my experiences.

The last 2 shipments I've had with FedEx have been delayed, late or lost, none have been delivered on time. They do not keep you informed. If you call, the person can never give an explanation of the problem. Shipments are continually getting stuck at some location for days. Fedex picked up my package of 02/01/2022 and it hasn't been seen since. DO NOT USE FEDEX.

I am very dissatisfied with their tracking updates as well as dependability. 2 day priority shipping is a joke. I won’t ever use them again for the future. Use UPS, FedEx is a not dependable! I ordered express shipping priority for business, using them was a mistake.

Not only are the FedEx 18 wheeler driver the rudest drivers on the road. Never expect to get your delivery on time. And when you don't get it forget trying to get an answer out of them. They are the worst delivery service ever. Too many bad experiences to go into too. No one there listens to you. They all read the same nothing script. Pitiful.

The last 5 shipments I've had with FedEx have been delayed, late, none have been delivered on time. They do not keep you informed. If you call, the person can never give an explanation of the problem. Shipments are continually getting stuck at some location for days. USPS and UPS are way better than FedEx.

FedEx system said item delivered rep kept saying. I said, "Then we have a problem. It's not here." I feel driver either stole item or left somewhere. Customer Service said they can't get ahold of drivers. They can only send a request. Someone would contact us. No one did. I had to keep calling. The 5th day they closed the case. No one called me. I had to hear it on the automated system. This is not the first time. I was asked to check with my neighbors. I did. What did FedEx do? NOTHING! AMAZON is better. They take a pic of item where it was left and pic of house.

FedEx is now the worst shipping company Period!! FedEx used to be the best shipping company and now they are the worst. Our company receives 3 priority deliveries a week from Ohio to Los Angeles, Ca. They are late every day for 6 months and in the last 4 months they are over a day late. These are priority overnight shipments. They keep offering the service when they can't get it here on time, ever!! When I call customer service they don't care. Because they need to hear from the company that is shipping it not the receiver. I don't control that company. The customer service now is the worst ever, They are short, unapologetic and they blame every late package as a weather advent, Every time they take that shipment for priority, before 10am they are committing fraud. They know they can't get it here,

So first thing first is I ordered from medix some gummies. Around the 23rd of January an was supposed to get my package on the 26th which 3 day shipping and didn’t receive them until the 1st of February. I got a notification that my package was delivered on the 26th of January and when I got home from work the package was not there and I had even spoke to my mail carrier to see if he had the package.. I have been ordering from them for years since I was in another state and never had this problem So I contacted fedex. Via email and I also contacted medix as well and the guy from fedex called me and said my package was delivered when it was not and he claimed he was gonna get the driver to come back by my place that same day and didnt.

My package was shipped over 2 WEEKS ago and I'm still waiting for FedEx to deliver. Check updates and they're wrong every time. Company sending package sent with FedEx over 18 days ago and I'm still waiting.