FedEx Reviews

On Wed Jan 22 I was sent a tracker by FEDEX informing me that my package would arrive Friday by 8PM. This fit into the 2 day shipping which I had paid for so I was OK. Friday Jan 24…NO PACKAGE. I checked the tracker and the delivery dated was moved back to Monday by 8PM. This I was not OK with, especially since their tracker indicated that my package was 45 min from my house. I offered to pick it up myself, to which I was informed that they would not relinquish the package while “in transit”. Maybe it was just a bad employee. I tried another two times. Once nicely. The second with the promise of a bad review. No cooperation. FEDEX politics dictate that employees have no common sense. I will give them credit though; they were very polite as they informed me they are useless. I pray my package arrives on Monday.

The worst delivery company EVER! Every time someone sends us a package through FedEx there's always issues. We've experienced lie after lie from drivers. We also have video of a driver throwing a package at our door. We've been told they "forgot" to physically put a package on the truck even after scanning it for delivery. Twice we got a notice that they attempted to deliver and no one was home, another lie since we are sitting here watching you sit in the road in front of our house and we can hear your music blaring!!! We have it all on camera and the customer support has absolutely no control over the situations and can't do much to help except contact the facility. It doesn't matter to them about the customers who are waiting for a package, the sender has already paid for the shipping so they made their money. To hell with the delivery process.

Been with their customer support for the past week and a half and it’s been an unbelievable lack of customer support. First phone call was an to update them which we come to find out on the second phone call, they claimed the call was never made and it dragged on. A few days later, I call to follow up and we find that they need additional information which we provided. Out of frustration, I called again and were told they're holding the package for unless fees are paid.

I ordered a set of tires on 1/13/2020 and unfortunately they were sent by FedEx, and FedEx lost them. How do you lose tires??? Then I got one tire from FedEx that was left in my driveway, thank God I was home when that was delivered. This was after I had put delivery instructions on their website. Then the Company shipped another 3 tires, unfortunately through FedEx again because they have a contract with them and cannot do anything until their contract runs out. So again, I provided delivery instructions and instead of FedEx reading the instructions as asked for, instead of putting them in the garage or at least at the side door to the garage in order to screen them from the road and avoid having them stolen, they put them on the Front Porch next to the door so everyone can see them, including the hoodlums in the neighborhood. I don't understand why they didn't leave a sign "Free Tires, take them."

The rudest customer support experience ever. I sent a car key to my husband in Wichita, KS to be delivered on 12/30/19 at 8:30 am. The package got lost on that day and FedEx calls him to say that. My husband had to come back so now he finds person to make a replacement. It costs him $230.So he gets it made by night or 12/30 and drive back home. FedEx delivers key to wichita next day 12/31. I receive claim has been declined letter today with stupidest reason. I call customer service and they give me number for revenue dept. The guy listens to my story and says, "We will reimburse your fees." And I ask, "What about my $230." He says, "No we don’t pay that" and says, "I am declining your request" and hang up. Like the worst of the worst customer service ever. Never doing business with them again. Can they be sued? If there was less than 1 Star I would have chosen that.

I had a package shipped to a family member. It was never received. I called FedEx and was told it was delivered. The driver never went to the house. The time and date the tracking said he was there someone was home. Now they are telling me my claim was not approved because it did not request a signature. The company to me is encouraging their driver to take what they want with this policy. The driver was never at the house therefore in my opinion, they saw what was inside and took it. I will never use FedEx again. And their customer service sucks big time.

I was publicly shamed and kicked out of the St Louis Park, MN FedEx store by the store manager Dylan. Picked up a package that I had held at the store because it required a signature. The package I received had my name but I was expecting a bigger box for a computer when instead I received a smaller soft package. Obviously something was wrong here. I leave the store and open the package up in my car. In the package I find a backpack, not a computer. Inspecting the package I see they stuck my name over another label of another customer and address. Looks like when they had my package rerouted for hold at the store FedEx stuck the new label on the package of someone else.

My package was supposed to arrive YESTERDAY, but since they keep sending it to Keasbey NJ (3 days in a row) they changed my delivery date from 1-17-20 to 1-23-20.. I called yesterday and was assured someone would get back to me and OF COURSE they lied again. I called again today and was told "They dont work on weekends".... SERIOUSLY?? Looks like they stole my package so I notified the sender to request a new package NOT TO BE DELIVERED BY THESE INCOMPETENT MORONS! Their JOB is delivering packages AND THEY CANT EVEN DO THAT! SMH...

Unable to get out of bed, I asked the driver to leave it by my apartment door, then I buzzed him in. He never stated he needed my signature and didn't leave it at my door. As I watched him out my window take the package back to the van I called FedEx. I explained I couldn't get out of bed and they stated too bad I'd have to go and pick it up. It was not my fault it wasn't delivered. It was a driver not communicating and Fedex states they will not come back. Twice now is as many months Fedex has done the same thing with very poor customer service. I've already contacted the company I ordered from, posted reveiws on 3 sites and and may contact the media if this is not sorted out.

I sent a little 1 lb box for overnight delivery on Dec 26, 2019 for deliver before 10am on Dec 27. The package was eventually delivered on Dec 30. There was no apology at all. Indeed, I never heard from FedEx until I called to complain. Then the company said it could give a refund on the COST OF THE DELIVERY SERVICE. So, FedEx refunded the entire cost of $63 which is the best that they can do. But, FedEx is a great disappointment since it no longer is the delivery company “when it absolutely, positively has to be there overnight”. It is now just an overpriced, unreliable delivery company. IMHO, it is better to use UPS which makes no pretense about delivery schedules!

FedEx delivery is horrible. They can never deliver packages when they are supposed to. The driver will come to the door with a door tag already filled out. The driver will never ring the bell because they are in too big of a rush. The customer service is horrendous as most of the reps can not be understood due to language barriers. I do not recommend this company.

Nothing to ever say good about the company. I have never dealt with such incompetent and lying people. Every department, all the way to corporate sucks... I mean sucks. I would buy a billboard to let the world know about them. I am furious over the things they have done. I wish the owner would call me so I could tell him he hired a bunch of ignorant people. All of them. I mean dumb, lying, does not know their head from a hole in the ground and everything possible bad about a business is something under worst business in the world. FEDEX and I am FEDUP with them.

Updated on 01/16/2020: After my fiasco with FedEx on 1/13 and 1/14, I am greeted with an email that says there was an "exception" to delivery on 1/14: "Customer not available or business closed." I understand they must put something in their box, but how did they know whether or not we were available? We were available and we are not a business and FedEx does not have a reputation for accuracy. So you know, I know the problem starts at the privacy gate to our house. FedEx will not allow their drivers to enter through a privacy gate, so how are they to know if I am home or not? FedEx lied.

BEWARE of FEDEX! It’s simple, fedex said they left a package in my front door, and of course the tracking number said it was delivered too, but IT WAS NOT DELIVERED, PERIOD!! I had proof also, but they told me I was lying and that my case wouldn’t be looked into any further! The only thing I got after this was a letter telling me the same thing I was told by a representative. I have never been treated like this by anyone, much less a company. This is the single worst experience I’ve ever had with a business, BEWARE! I didn’t want to give them one star, but I had to, unfortunately.

FedEx admitted to delivering a lift chair I ordered to the wrong address and then changed their story. I never received my order that was shipped from the seller. After their so called investigation my case was closed. Contacted CC to cancel payment. Would not recommend them. Especially during holidays. Very unprofessional.

FedEx seems to always be off on the estimated delivery schedule. Waiting on a package that the tracker said would be delivered by end on the day I expected. Then all of a sudden, poof, no info on package. No way to track it on tracking page. This seems to happen a lot with this company. From now on I will only request UPS delivery.

On Friday afternoon I scheduled a pick up with FedEx to send a document with a prepaid label for standard overnight. The attendant said it could only be scheduled for pick up on Saturday after 8 AM. So I confirmed all the information and she scheduled the pickup. Around 3 PM on Saturday, after waiting the most of the day, I was about to call them when a Fedex driver finally showed up. But he said he couldn't pick up the envelope, because he was from Fedex Ground and the label was for Fedex Express.

I had an irreplaceable package 'go missing' from a drop box and at no point in this has FedEx shown that they care. They closed out the claim investigation the same day it was opened, without doing anything. They never once contacted me, despite having phone numbers and email addresses. I just spoke with a customer service agent who told me a little check was sent out to me to comp for their incompetence, but again, they never called me to tell me that they've washed their hands of it and will do no more. Basically, if you use FedEx and something goes wrong, you'll be really disappointed on how they handle things. UPS or USPS.

I have a business and all products are delivered by FedEx. For the past 6 weeks not one of my orders has been delivered when expected, they keep changing the delivery day and then act like it was never supposed to be delivered on the original delivery date given. I have called with no acceptable resolution even though my delivery is less than 15 miles away they won’t deliver it and I can’t pick it up because it is evening. I have to shut my doors tomorrow because I don’t have the product I need to do business. Unreliable, poor customer service. Not sure what has happened because they use to be great. If given a choice use UPS.

One of worst experiences EVER!!!!! STILL waiting for replacement cards sent to me from financial institutions. Waited ALL DAY for delivery driver to arrive, then he left without so much as attempting to knock on my door. Unacceptable! Because driver refused to deliver 5 packages yesterday sent from financial institutions (when I had 5 OTHER PACKAGES from OTHER delivery services deliver on same day without a problem), then to leave ridiculously vague message indicating "delivery not suitable", giving not enough detail to determine how the circumstances might be changed to allow for subsequent successful delivery, it wasted 5+ hours of my time to track down. That was on 1-8-20 when the packages all SHOULD have been delivered.

I am wishing my package was being delivered by UPS! I just watched a UPS truck drive to my neighbor's house! Instead I have been watching the tracking on the package say, "Delivery exception- Local weather delay-Delivery not attempted." We has snow two days ago and the roads were plowed that evening. No weather yesterday or today, yet the driver stopped trying to attempt delivery at 3:18pm. Seems the driver just wanted to go home early. I called customer support only to be told this was a "Smart Package," and she could not even attach a note to the package. UPS has met me when I missed a delivery!

Updated on 01/09/2020: After three calls to FedEx today my package was finally delivered. However they also delivered someone else's package to me. I have called them twice to come and pick it up. I still have it. Then I find out I had another package delivered to my front door yesterday. Not sure who's front door it was but it was not mine. I have called and file a claim for it. Yes more phone calls to Fedex just the way I want to spend my day. I realize FedEx uses contractors. Fedex needs to find another contractor to deal with or figure this out before any more damaged is done to your business due to poor/horrible service. All I want is or get the items I order online in a timely manner. Should not be this hard.

Updated on 01/16/2020: A FedEx driver cause damage to my property, Everyone I spoke with gave me the run around, and flat out lied to me. They all say it will be taken care of and then the next they say we will pass you along to "another person" until you just realize they will not take care of nothing. I am so upset. Don't trust anything they say and keep them off your property.

Just received an e-mail from FedEx that shipping charges for a package I sent in December would be re-rated from ~$68 to ~$207. While I can totally accept that quoting is an imperfect science, it strikes me that this is an unconscionable practice and certainly absurd. Initially, their customer service rep stated: "that the quote is just an estimate and we reserve the right to adjust." After I explained the fact that it is both acceptable practice and a reasonable expectation that adjustments might and could occur, their quoting engine is required to at least be in the ballpark, versus 300+% off of the target to be a valid business practice. She escalated it up the chain, re-quoted based on the current rate table and ... Behold ~$79 popped up.

Fed Ex does NOT deliver to PO Boxes. In the event you (post office box recipient) purchase from a merchant who UNFORTUNATELY utilizes Fed Ex, they will CREATE a random addy to dump your parcel. Good luck with recovery....FED EX IS BEST TO BE AVOIDED AT ALL COST!

These stupid ignorant losers are the biggest idiots to exist. First they say something in northern Indiana is going to be in the middle of Kansas in 24 hours. I didn't know that trucks flew packages in for delivery. A CDL driver can only drive 10 hours and only work 15 in a total of 24 hour period. So I knew that was BS. Then they it would take 3 days to get to I:L , so they're sitting on their ** doing nothing. The package is still sitting two days away. Stupid morons. Why have a tracking system that doesn't work or for that matter why pay a bunch of lazy losers to do something I could have done in 48 hours. Never again you two-bit total ignorant morons.

I was expecting a package. Door bell rang. It took me 30 seconds to get to the door by the time I opened the driver was gone with the wind. A sticker was placed on door explaining delivery will be 2 days later.. I had to place a hold at a FEDEX facility. What is the convenience? None! Use UPS. Stay away from FEDEX.

I had requested for the pick up of my luggage since I was moving to different state. I had everything ready for them to pick my luggage and I was at home for them. Nobody came to pick up my luggage and when I called the customer service they told me that driver has come but my shipment was not ready. I have proof that my shipment was ready and when I asked for the proof they did not have it. Told me that I can drop my luggage off. IF I COULD DO THAT WHY WOULD I REQUEST FOR THE PICKUP. THEY BUNCH OFF LIARS.

I ** hate FedEx. Use UPS everyone. They are so slow and delayed on packages. My package is 40 min away from my house and they said they would deliver it 4 days from now. I’m pretty angry I ordered faster shipping and it’s been 2 weeks. I’m never gonna be using fedex again.

FedEx delivered a package of Christmas presents to the wrong address. The address they delivered to was a business that accepts hundreds of packages a day, so they unwittingly signed for the package. After contacting FedEx about the mis-delivery they refuse to take responsibility since the package was signed for. Disgusting service, I hope to never interact with this business again.

I went on the live chat to ask a question and I asked the virtual assistant to connect me with a live agent, Valerie. I filled out all my information.. 3 times before finally getting someone that just left right after I asked the question. So I try again... now I'm in queue at 89. I wait. FINALLY an agent, Josephine ** arrives. First I ask her to please stay with me as I just waited all this time and the last agent just left as soon as I asked a question. They never reply. So I go ahead with my question. 10 minutes go by before I ask if they are still there.. over 5 more minutes and finally they say, "Hi how can I help you?" ....

On 1/2/20 I was to receive a package that needed to be signed for, I was supposed to work that day and no one else would be around so I took the day off work. I stayed in apartment all day and left my phone number by security entrance. Never received a phone call, upon checking my email received one from Fed Ex stating package could not be delivered as no one was home. I contacted customer service was told driver could not turn around and either I could come pick up at office after 8pm or they could attempt delivery tomorrow. First one not feasible as it's 160 miles round trip and second one want work as I'm back to work tomorrow. I only have this problem with Fed Ex. Never with UPS.

I contacted customer support and they told me that I waited too long to let them know and now I would need to contact the seller and have them file a claim. Wow worst service ever. The last scan shows it on a FEDEX truck but now it's my problem.

If there was a worse rating than one star, that's what I would give FedEx. I was charged $73.12 for overnight delivery. The next day it's tracking site said it would take four days to deliver my package. When I contact FedEx by phone, the service representative gave a runaround excuse that it was due to bad weather, but there was no bad weather at either the shipping point nor the destination. When I asked for a refund, I was given another runaround about FedEx's internal procedures that prevented them from processing any timely refund, and the onus was thrown back on me to follow up. This was after I'd been told during my initial phone call that they the matter priority had been given priority, and someone would get back to me. They never did (Some priority). Save yourself a lot of aggravation, and use the USPS for your package shipping. It may not be the fastest, but at least it is customer-focused and responsive.

This was my first time shipping internationally. I assumed that, as big of an organization as FedEx is and considering how long they have been in the business, they should really know what they're doing. I went to my local FedEx Shipping Center to perform the shipment. The lady at the front desk was mostly nice but seemed to not be very consumer-friendly. I told her that this was my first time shipping internationally and was led to believe that she was telling me everything that I should know. She never notified me how detailed the description of the shipment is supposed to be and how it could severely negatively impact how easily it flows through customs if it is inaccurate to even a slight degree. She hardly told me anything about the international shipping process even when I asked about how different it might be from local shipping. She didn't even seem to care to notify me of all of the ins and outs of international shipping.

Last Three Packages Late. Gone are the days for the slogan “when it absolutely, positively needs to be there overnight”. Fedex can't even get packages to you on time after a week now. My latest arrived at one Center in CT on Friday, and won't be delivered until this Thursday given New Year's Day. Four Days from Kentucky to CT, then Four more Days within CT. Ridiculous, I would never ship with them if it was my choice.

One star is the lowest. Otherwise, I’d give 0 stars if I could. Don’t know what workers the people with good reviews have, but I’ve never had a good experience with Fedex and I’ve lived in 5 different cities in 3 different states so far. I’ve literally sat facing my front door and WATCHED as a fedex delivery driver walk up to my front door (no package in hand), slap a “sorry we missed you” note on my screen door, and attempt to turn around and walk off before I opened the door and confronted him. Yes, they’re THAT terrible.

Ordered a part for a machine I use in my business. FedEx notifies me that it has been delivered but it has not. I was home all day, as well. I try to get them to find out where it was actually delivered and four days later, they have still not talked to the driver. Now, the company I bought the part from will be closed until the first of the year. Because of FedEx, I will go at least six days after it was supposedly delivered before they even find out where it was left. I talked to someone every day and they kept telling me they would get back with me later that day, but no one did. That is why I kept calling back. Crappy procedure is costing me money now. I have never had a problem before with multiple deliveries from Amazon Prime, UPS, and even a couple from fedex. Now, fedex will not fix the problem in a reasonable time.

At the time of writing this review, my package has been in FedEx system for 11 days. After 62 minutes of waiting on a live person in an attempt to get a delivery date, I was rudely told it will be there when the email said it would be. Problem is I have received numerous emails stating different days. The tracking number keeps changing locations that are all in state. 5 days in state! I will never recommend FedEx. There are far better options including the old fashioned but still reliable USPS.

My how FedEx has fallen. Once the premiere delivery service is now basically like ordering delivery from the third world. Delivery delays with no explanation, customer service agents whose English is so poor it’s an additional 30 minutes phone time trying to get them to understand or even listen. The local agent isn’t any better. After a package getting lost for three days, the local supervisor said A; well it’s the world we live in, things happen, after I told him that answer was unacceptable and going back and forth over what second day air means he finally says what’s in your package you’re acting like it’s important. At which point he gets a string of obscenities from me.

I had send a gift to a friend in India in mid December 2019 which was as stated by FedEx to be delivered to the recipient on 17th of December. The fedex office had no clue of the required documents to be attached and accepted the parcel from Dubai. There was no follow up or information passed on the sender regarding the indefinite delay of delivery. Now after a week and a half and many complaint calls, the parcel has been returned back fully damaged. The entire package was hand torn and examined in a shockingly unprofessional way. When asked for a refund, the management of fedex refuses to do so stating they regret the 'inconvenience caused'. Strange if the service industry washes their hands this way. The entire loss is expected to be brushed under the couch with a simple apology pre rehearsed statement.

My wife moved from US to India last month. She took the help of Parcel Monkey Ltd (International parcel delivery services) in US to ship our household items from USA, North Carolina to India, Bangalore. Before making the payment ($1,000) Parcel Monkey team did confirm that they will take FedEx team help to move the items when it reaches Bangalore and FedEx will get our package delivered to the home address as mentioned in the Application form. But we were in complete surprise and literally got cheated when we received call from FedEx office which is in Bangalore Airport Air India Sats office and asked us to pay Rs 8,600 to FedEx for having our package in their warehouse even though we had paid $ 1,000 (around 71k INR) for the entire service. Since we had no choice we went ahead and paid FedEx, later they asked us to pay another 3k INR to the Customs and the Warehouse team to clear the Items.

Every time we order something and we are notified that it was shipped FedEx, we joke and say we hope to have it within a month. A package I am currently tracking left Ohio, which the location is about 3 hours away from me in Indiana. It was supposed to arrive 12/27 and instead, never made it and is now in Wisconsin and the expected delivery date is 1/3. One week later! Last time we drove an hour to pick up a mattress that they had at their warehouse for days and wouldn’t deliver on the weekend after I had stayed home the day it was supposed to be delivered so I could accept the package. They treated us like crap and like it was our fault! I’m done with FedEx, UPS ALL THE WAY!!!

Ordered a Christmas present from Dick's, it was shipped from Syracuse to Albany. The delivery was supposed to be on Tuesday, was eventually delivered on a Friday. From what the tracking showed, it sat in Syracuse for an extra day, then upon reaching the Albany area, was loaded on the truck for delivery Thursday at 5am, rode around on the truck all day and returned to the facility at 3pm. It finally showed up on Friday, with a couple other packages, one of which wasn't even on the drivers manifest! If he hadn't been near the end of the route, he wouldn't have even noticed the extra package was on the truck, and it would have rode back on the truck again.

I paid $170 to overnight a package to VA. The package did not arrive on time. My mother used to work in management there so I know this company. The quality of service has dropped recently. One: I could not understand the phone operators on there customer service line. The accents were too thick. Two: They wouldn't hold the package until the customer came back. He was leaving on vacation. Three: We had to figure out how to put a hold on the package. Four: I have to contact them again later to try to get a refund for the overnight charges. Five: They asked me for ebay's account number? What on earth? Why would a multinational corporation give their third party seller's their account number? Bottom line: No more overnight shipments for me. They cannot be depended on.

I ordered from a (large) online retailer. In hopes of receiving something before Christmas, I placed an order with (allegedly) free deliver --based on the promise of December 19th delivery. First indication of problems: overnight message --delivery delayed until December 20th. Later in the day, December 19th, I receive a notice that delivery was attempted but no one home. December 20th, I wait all day (until 3:00 PM), not even getting a shower --but no one come. I have to leave for my Christmas duties. 10 minutes later, they allegedly attempted delivery... I spent most of the day trying to get my login to FedEx working. Password reset, etc. Never did get the email for the reset. I left for Christmas affairs. FedEx schedules delivery for December 26. FedEx is a no-show. No explanation. They reschedule for December 27th.

I ordered a product from Walmart & it was to be delivered by 12-20-19. With the tracking number, it was rescheduled to be delivered on 12-21-19. No problem, still will make it before Christmas. After the package arrived in Tracy CA, it never moved again. It was to be delivered to Stockton CA, not even a hour away. The tracking number showed it to be "Pending." I called FedEx every day, asking when the package would be delivered. Every time I was told it would be by the end of the day, or tomorrow, by the end of the day, tomorrow. It didn't arrive by Christmas, and still shows to be "Pending."

Ordered a customized canvas off of Amazon. Delivered today at 12:35pm Las Vegas NV... Box was damaged AND THE ITEM WAS COMPLETELY DESTROYED. How terrible is it that this will no longer be a present because someone was in a hurry.

Worse delivery company. We need to sign a petition to close Fedex company. They have the worse service and delivery. I’m still waiting on my package to come. It’s been in the same Fedex facility for a whole week and they are too lazy to drop it off. Sending me emails every day that they will deliver by 6pm and they never show up with my package that I paid thousands of dollars for. We need to get Fedex out of business and do service with reliable companies like UPS, Amazon and USPS.

I am very very upset with FedEx, my family sent a package of steaks and seafood from the Omaha steak company that was supposed to arrive on 12/23/19. When I tracked my package it was unable to be delivered because the mailbox number was listed instead of my unit number. I contacted FedEx and was informed that my package was sure to be delivered by the end of the following day on 12/24/19. 6pm rolls around on the 24th and still no package so I call and talk to a lady named Lisa. She was unable to even tell me where my package was located but assured me that it would still be delivered that they were just having a "scanner issue"... she could not even tell me what city or town that the delivery truck was in....

Two weeks ago, I received 4 packages by FedEx of stereo equipment. One of the pieces was failing, so I contacted the company and got a waybill for FedEx to pick it up and send it back. Once it was picked up, the company sent me a replacement (Colorado to New Jersey). When the replacement arrived at my building the next week (a high rise doorman building), the driver looked at it and thought that it was the package he had picked up the week before, didn’t bring it into the apartment building, informing the doorman that he was as rejecting the shipment. I received a text that the shipment was rejected, and called the customer service number, and they said that it was an errant scan, and it should still arrive today.

I was expecting a part for my truck to be delivered so I could go away for the Christmas holiday and see family three states away. The part has been at their terminal 20 minutes from here for nearly a week. They tell me I cannot pick it up, and I have to wait for it to be delivered. It just sits at their terminal day after day. Here it is December 24th. And yes it’s not been delivered. I called customer service, they promised to call Back in 30 minutes. Yes you guessed it, no call. At 5 am December 26th I am heading to the terminal with four of my heavy trucks. Until I get my package, I will park and block their entrance if necessary. I am done with this ** company. They ruined my holiday, I hope they enjoy as I am calling the press in to watch the show I will put on. My workers will definitely enjoy this.

I made a purchase online on December 12th for my son's Christmas gift. I had a 'guaranteed' delivery date of December 17th. On December 20th I had no gift and no update since the 16th, at a location which is the next state over and about 3 to 4 hours from my home. I went to the FedEx site and had a live chat and gave all the information which they asked for. Now, it is December 24, and there is still no package, no new information, and still no movement since the 16th at that same location. So, word of warning, if you want or need a package delivered on time, DO NOT use this company.

I ordered a gift for my dad and it included alcohol. Due to this, the package needed someone to sign for the package when the delivery was made. Knowing this, I waited at my house and didn't go anywhere so that I wouldn't miss the delivery. My window faces the front door, so I kept that open as to not miss the delivery as well. While sitting in my chair, I got a message notification that a delivery attempt was made and there was no answer, therefore the delivery would not occur until after Christmas. This was a complete and total lie! How can they say a delivery was attempted when nobody came to my house? I was waiting there the whole time on purpose.

The worst shipping company on the planet. Don’t buy it if FedEx has to ship it. Not worth the aggravation. Their customer service at FedEx is worse than their shipping. Didn’t think that was possible but it is!!

I have a very important package that I’m supposed to receive...It was supposed to arrive on December 20th. It never arrived! New date is today December 23d 10am changed to 10:30. Now it’s 11:15 still no package! I called FedEx spoke to a gentleman that mumbled I could barely understand him! Never before have I experienced such incompetency... DON'T they use GPS?!! Don’t expect anything on time from FedEx.

FedEx sucks! They are currently holding 2 things that I ordered for Christmas gifts hostage. My packages have been sitting at a FedEx facility an hour from my home for 10 days now. I'm so frustrated. I now have an Autistic stepchild who will not be getting the 1 gift he asked for for Christmas under the tree.

Shipped a ceramic item that was in a sturdy box, styro and bubble wrapped with heavy paper cushion also... Item was damaged. I bought insurance and they DENIED the claim even thought this was packaged perfectly. RIPPED OFF. I have been in business since 2002. I will NEVER use them again. Liars and rip off...

My son took a package on 12/14/19. Never moved..but got lost in warehouse..and told him nothing they can do about it. Wonder if the employees help themselves to packages??? How do you lose a package that never left warehouse and tell customer, "Oh well. Sorry." NEVER will trust this company. Horrible customer service..horrible experience. They don't deserve any stars..this happen at Nevell rd in Pittsburgh. Ignorant people..

EVERY single package I ordered this season that has shipped FedEx has been disappointing to say the least. EVERY single FedEx package has had an issue and not arrived on time! UPS no problems, USPS, no problems, Amazon no problems. FedEx horrible. Please companies stop using FedEx until they can get it together.

Package was supposed to arrive 12/21. Arrived in Buffalo that day, then was delayed multiple times with an estimated delivery date of 12/24 due to "weather phenomenon" that doesn't exist. Customer service had no other information on why, just claimed the weather phenomenon was scanned accidentally (unlikely). Travels multiple states in a day but takes 3 days to go 40 miles. Unbelievable. Anything I've had delivered from other companies has never been more than a day late, which I would understand. There is no accountability here.

6 days of lies. Supposed to deliver on the 16th, claim they attempted to deliver 3 times in 4 days. The problem is my wife was home all the while. Upon confronting service for the log I was told the driver logged into 16 packages as the same time and ignored my delivery. They are paid on what they deliver so if you are rural good luck in getting that package. Seekonk is 30 minutes away and I could have walked there if they would have allowed me to pick up. I purchased a replacement from Best Buy this morning as they claimed again to attempt to deliver at 6:15 this morning only I was also home and no truck came by... Do not trust FedEx as they provide lies.

Ordered computer from Walmart online, ground shipping, FedEx driver delivered to wrong address. Person signed for it I don't know. Was a christmas present for grandson. People are so selfish. Asking for refund. Never order online again.

I had a gift ordered through Wayfair being delivered by FedEx. Not only was my gift never delivered they sent it back to Wayfair. I made numerous calls to FedEx for a week and they continued to lie and state they would deliver it that day. Anyone in the Jacksonville area please do not use FedEx service if you really want your package delivered on time or even just delivered.

I've had terrible service. Lost first package. Had another sent. Delivery exception for bad barcode?? Took almost 2 weeks to get this replacement package after they lost the first one. Had a second package coming from them. Was supposed to be here on Tues.. Nope. Didn't arrive. Guess what? Same old excuse as first package delivery exception for bad bar code. This must be BS excuse because they never can deliver on time! Supposed to be here Thur.. Nope. Now no delivery date! FedEx you better get it together. I can't chose who delivers my purchases but I can when I ship out my own items.. And I definitely won't be using Fed Ex. UPS is never late!

I purchased seat covers for my car from Amazon on 12/7/19. It is 12/22 And they still have not arrived! FedEx keeps moving the delivery date. I would not be so angry but the seat covers were sent from Breinigsville, PA and going to Oil City, PA which is only 4 1/2 hours away! Good job FedEx!!!!

This month we have had a horrible time with FedEx. We have a dog that has special dietary needs. He's on a prescription food and the only place that reliably has it in stock is an online pet supply distributor... who uses FedEx for shipping. Last year in December, we ordered his supplies and they arrived 4 days late. I understand it's their busy season, but at least their tracking was on point and luckily we ordered early enough to account for a possible delay. This year on the other hand is a different story. We placed our order a week early, in anticipation of the delay. The warehouse the distributor shipped from is 3 hours away. It is currently sitting in a FedEx Distribution Center 30 minutes away. Here is the current timeline of this shipment:

What everyone is saying is true, I heard the same dance as everyone, since this has happen many time in the past, I tell them to leave it on the porch, when I order, then call FedEx to tell them to leave it on the porch then I call back the next day to ask if they are to leave on porch they say yes they will leave on porch, guess what, they try to deliver but could not, whatever that means, I guess I forgot to put my drawbridge down over my moat, so they could get to my porch which is 32 feet from the street. Never never never never would I use FedEx, I would pay FEW DOLLARS more money and have UPS DO THE JOB RIGHT.

I ordered a part for a machine from the UK, across the ocean, on Wednesday. The part was on a delivery truck in PA by Thursday. I paid for expedited shipping. I Called twice on Friday at 5 and 8PM. The first time I was told "in-climate weather" delayed delivery that day. I drove by their facility twice that day under a blue sky. The second time I was told they experienced some kind of logistics problem. Aren't they supposed to deal with moving many things all over the place every day? This company is not dependable nor honest. What would it have been like if I wasn't losing money on a downed machine and I would have chosen the slow delivery? Months? Maybe it will arrive Monday? Maybe I'll have to request a return and buy from someone who will use UPS? I could probably get a part through them and install it before FEDEX delivers this one.

I ordered a product on December 10 which was immediately shipped to FedEx having arrived there December 11. I initially was given a pending delivery date of December 19, however am now getting a message saying it is an unknown delivery date. This was for a Christmas gift, with it being celebrated December 22. I now won't have the gift to give. I don't blame the shipper but entirely blame FedEx. I'd like to see this company put their wares on Amazon so you can obtain a guaranteed delivery...and have them follow through! I'm with other reviewers... I won't be purchasing goods from companies who use FedEx to ship.

I have PTSD from dealing with FedEx. They are the most incompetent and illogical service I have ever dealt with. I live in a secured building. I have explicit instructions on my FedEx profile to leave packages at the office. This is beyond their ability. Every time I have a package from FedEx, I have to spend every day multiple days on the phone with customer service. This has happened more times than I can even count. When I talk to customer service, I tell them right off to look at all the times I have had to call them. I have been given conflicting information, lied to, and brushed off. Anything to get me off the phone. Yesterday, after 3 failed 'attempts,' I explained to them exactly where the office was, giving ridiculous details, because you can see it from the parking lot.

Where do I begin? Every delivery of packages that are sent to me via FedEx are an exercise in frustration. I have had FedEx drivers claim that my address is invalid, or that I was not home to receive the package, or that the package was not deliverable, or any myriad of excuses. This last delivery (I do not have it yet) was supposed to be delivered yesterday. It was not. The reason stated was "We made a delivery attempt: 12/19/2019 08:12 PM. Delivery will be attempted again on the next business day". That's funny, I was home at 8:12 p.m. and nobody drove their truck onto my street and driveway. Note that their email stated the package would be delivered the next day. Guess what? No delivery again and now the latest from their tracking site states "No scheduled delivery date available at this time. Scheduled delivery: Pending."

For an entire week tracking stated that I would receive a shipment on Friday. I took Friday off, waited all day. During the last 15 minutes of the day tracking was changed to pending. The only way I could contact Fedex was through "chat". The representative told me the package would be delivered the next THURSDAY due to weather. This is almost a week later. I told him that Fedex had to know this before the last 15 minutes of the promised delivery day. I asked how Fedex was going to compensate me since I took an entire day off of work. He said, "We are not going to compensate you at all." I stated that this was horrible service recovery. He hung up on me. I will never use Fedex again. It's no wonder their company stock price has been crashing.

Package was shipped from 100 miles away. Original scheduled delivery was 3 days ago. Each day, delivery was canceled and slipped to the next day. Today, they were out for delivery and couldn't find the address. Someone needs to put FedEx ground out of their misery.

Updated on: 12/24/2019: Ok so I had one package lost which I posted a couple days ago about. A new one was sent and believe it or not it showed up! The driver dropped it at the door, knocked and was gone. Now the original package is now showing as delivered! Not sure where it was delivered to but it was not at my house. Hope whoever got it has a cat because it contains cat liter, bowls and a Scratching post.

My 3 year old grandson's primary Christmas gift has been riding around on a FedEx truck for 5 days now. I have been promised a delivery on each day by 8 pm. Still the package hasn't arrived. FedEx has not been helpful to me at all.

I ordered an item that was set to be delivered to my house yesterday. I was given a large window from early AM until 8:00PM to expect the arrival of my package which needed signed for. Having someone at home all morning then taking half of a day off from work so that the other person waiting could leave I knew would be the best way not to miss my delivery. This was at noon. Just after 4PM, I happened to step outside my front door to find one package delivered from FedEx and a sticky note on my door (Door Tag) claiming that they attempted to deliver my expensive package but no one was home. No text, email, no knock at my door and my doorbell never rang. In fact, I spent the afternoon sitting just on the opposite side of that same door in my living room.

After escalating a call to a supervisor to try and resolve a delivery issue - as a result of the package tracking and alert system not working - I found myself on the phone with someone working in the 'Customer Advocate Team: Escalation Department'. In short, she was offensive: I asked her to stop saying something as I found it offensive, belittling and treating me as a sub-human, at which point she just said it again! I then asked how to speak to her supervisor, apparently she doesn't have one as she deals with complaints as high as 'Vice-President'. If I wanted to complain then I should hang up and call back and speak to someone else in the call center located in Bristol Tennessee.

FedEx has to be the worst service ever. This past summer I ordered an awning offline and it was shipped FedEx. They list that it was delivered to my house and it was not. So when I called and 4 messages later when they finally called back they said it was left by my garage at my house on the corner, which I do not live on a corner. When I informed them of this they apologized and said I need to contact the shipper of the product and that was it. So the shipper of the product made good and made me a new one at their expense and sent it to me UPS which showed up at my house in the correct amount of time.

I ordered several valuable products and FedEx was supposed to be 2 day shipping them. It’s been over 10 days and I haven’t received the items. I just keep getting delivery exception alerts. I’ve called customer service over 10 times and keep getting a scripted response. They said there’s been an error and they don’t know exactly when I’ll receive my packages. For the last two weeks I get notifications saying that they’ll be delivered and then delivery exceptions. No one at the company can give me a definitive response, and this is totally unacceptable. Don’t use FedEx, there’s a reason Amazon wouldn’t approve of their service.

I now understand why so many rate FedEx poorly. I got a notice of delivery - right down to the specific time, 12:19, and location, front porch. No package was delivered. And, I have 2 camera pointed at our entrance. I can say with certainty that no FedEx driver every approached our home that day. I called FedEx and was told that during the busy season the drivers sometimes "pre-scan" the delivery - whatever that means. So, when I received an email stating that the package was delivered on a specific date at a specific time and location, someone had to know that they were sending me information that was, at best, a guess. I think this package was a gift. So now, because of their shoddy and deceptive delivery practices, I'm suffering the embarrassment or possible business ramifications of not knowing who to thank.

I bought a dresser from Target for my mother about two weeks ago. The first time FEDEX attempted to drop off the package they left a tag since my mother was not home. At the third attempt I spoke to a FEDEX customer service rep and he told me that they would try to deliver the dresser again and he gave me the time frame of 4-7pm. My mother had to change her schedule to accommodate FEDEX and got home by 3:30pm. When my mother got home, she saw that the item was not there. She proceeded to go up to her apartment and around 4:30pm she checked again and there was a tag saying they missed her -- mind you she was already home. They never even rang the bell.

My package was GUARANTEED to be here by Dec 18, tracking said it sat at the same facility 4 hours away from me for days, now tracking says Dec 23!!!! It shows my package is now 2 hours away from me, so why is it gonna take another 5 days? It's already late, and sat for days at a FedEx facility. Ridiculous!!!!

FedEX doesn't care about their client. We had a bottle of wine coming for a gift for Christmas and the party was on Thursday. We got a text from FedEx saying it would be here Wednesday between 8 am and 830 PM and that someone had to be home over 21. We stayed home all day and at 630 still no package. It was my 8 year old's Christmas play and my wife stayed home because we had to have the bottle for Thursday. They never showed. Called customer service and they said it will be here Thursday! I said, "Can you text me an hour ahead so I don't have to take another whole day off work." They said they could text when it leaves the facility. I said will that give me a window. They said yeah, between the time of the text and 630!! Great another day off work. WOULD HAVE BEEN NICE HAD THEY NOT TOLD ME TO STAY HOME TODAY!!! USE UPS OR USPS.. FEDEX SUCKS.

Giving Fed Ex one star is being very generous. They gave lost 4 of my orders over the past 3 weeks. Tracking information bounces between “out for delivery” and “delivery date pending” for the same order, within a two hour span. Expanded travel history shows my orders sitting in a warehouse 45 minutes away for over 10 days. When I contact the company I’ve ordered from, I’m informed that they’ve been told by Fed Ex that my order has been lost in transit. This is totally unacceptable. Do your job. Fed Ex or get out of the game.

I ordered a product for Christmas on Nov 30th. It was labelled by the company on Dec 5th. It was not picked up until Dec10th. The original delivery date was supposed to Dec12th. I called on the 13th and told the date was changed to Dec 17th. On Dec 18th, I called and told it would be Dec 20th. Now I am supposed to be leaving for out of town on the 20th, but now I have to delay my departure or who knows when I will get my package which is supposed to be a Christmas gift. I call customer service, wait on hold for 25min and the guy says there is nothing he can do and cannot transfer me to anyone during peak season. If I could give 0 stars I would.

FedEx can't deliver on time. My package was GUARANTEED to be delivered on Monday and now it's Wed and I still don't have it! Definitely won't order or make a purchase from anyone that ships through them!

I tend to order most home supplies and FedEx delivers. They are the gold standard compared to others. I have never had a late delivery or a damaged one. This is my go to for deliveries. Always reliable.

My package has been delayed for a week. The first rep said she would have it go out first thing in the morning. The second rep apologized and hung up. The second rep said I couldn't speak to a manager until next month. I'm disgusted by the responses, delays and lack of concern. If I have any control over shipping I will never choose Fedex again.

International shipment with promised delivery on Monday. Charge $220. Unable to deliver. Charged additional $325 to return to sender. Company policy advertised as refund if package late. I have been requesting the refund for over 2 months and have been refused on multiple times. Poor communication between departments. The domestic and international sides do not communicate and blame each other for the problem. Additionally, the refund department is separate from the lost package department creating another barrier to prevent refunds from being issued.

So I bought a $2,500 iMac from a great shop in NY. Their warehouse is about 40 miles away from my home and they sent my package out the morning after I purchased it. Using FedEx (groan). FedEx tracking said package would be delivered Dec 4 by end of day. Signature Required. About 11:30 pm that night I check and tracking says package would be delivered Dec 5 by end of day. Signature Required. Rinse and repeat this again and again. I call FedEx customer service every day, and every day they express their apologies and assure me it will be there next day. The next day comes and goes and still no package. And did I mention it’s signature required?

I have never had to call a delivery service to complain as much as I have with FedEx. Yes I know it’s the holiday season and things are busy but I rely on my presents getting delivered on or near or the expected date. Currently I have been waiting 2 weeks for my son's Christmas present and it’s been 6 days since the expected delivery date and it’s been sitting in the same warehouse for the last 4 days! I called and complained with no solution of course. Every time I order with any other USPS, UPS, and so on it ALWAYS comes on time or near. Yes it’s a busy season I know that but hire more people (season work) or do your damn job. Seriously.

I shipped a package with FedEx on 9/25 to a foreign nation. Postage was paid in full and label printed and affixed to package. The package became deliverable due to taxes and dues from the country going to, but FedEx made no effort to calculate this for the label. They marked the package as deliverable because of this. Instead of returning the package to myself the sender they have now taken it as a "security" issue.

I ordered a 45" x45" dining table, weighing about 100 lbs. The first table arrived about 7 days after the order was placed, no problem with the timing, but the condition it arrived in was terrible. The box was so damaged and we anticipated the table would also be damaged, and we were right so we sent it back. WE reordered the same table and again it arrived even more damaged. In tracking the delivery from New Hampshire to Florida it is transferred (handled by humans) about 5 times. Obviously FedEx can get you the package on time, but the condition is another story. I wish I could post photos, it would have readers shaking their heads and laughing at the same time! I am waiting to hear back from the Complaint Department - I am not optimistic....

I ordered my Christmas stuff on 12/01/2019 and it expected to be delivered on 12/13. I got a notice that my package has arrived at the Jacksonville station and will be delivered to my house by the end of the day on 12/13/2019. The end of the day came and no package so I called Fed Ex customer service and they said I should get the next business day which is 12/14/19. That day come still no package. Called again. They stated the same thing. So fast forward to 12/8/19 they escalated my package and they say they are behind and that my package will not come until after Christmas which sucks because I ordered my stuff ahead of time. I understand it’s busy around this time but they should know this and be prepared. Now my kids won't have Any Christmas gifts to open up the day of Christmas. Thanks a lot fed ex.

Their employees know nothing. I was a victim of a fraud and realized it more than 24 hours in advance. I called multiple times mentioning fraud, and each time was assured the package would not be delivered and would be returned to me. It turns out they are not the least concerned about fraudulent delivery and do nothing more than request the local office to try to prevent delivery. Their own employees are not aware of this and obviously assume that when they enter it into the system the delivery will not be made.

Ordered an item that was shipped twelve days ago and currently just sitting less than 50 miles away since Saturday. I expected a possible delay due to weather in our area and time of year. I chatted with Fed Ex and they have NO scheduled date for delivery at this time. Horrible service. I wish the company I ordered from had offered another shipping carrier. This has been a terrible experience and at this point it probably won't arrive in time for Christmas. What a disappointment. I won't be purchasing items from companies who use Fed Ex in the future. Give me USPS or UPS any day over this company who sadly used to provide a good service.

Two packages were "on the truck" for delivery for 5 business days. Reasons: weather or attempted. No and no. When you call the customer service number you get a scripted response. Someone has seriously underestimated personnel requirements. And the CEO is worth 5.5 billion dollars.

FedEx left a heavy package (unassembled furniture) on my side patio, after dark, in the rain, no doorbell ring, broken open package ends. Seller had Fed Ex pick up that package - three days later. Seller replaced shipment, which FedEx left on my porch, dropped (I knew it was there because the house shook) partly onto the settee, angled from the floor, blocking the porch. You can get by it be sidling and stepping over it - it's much too heavy for me to move (yes, I tried). Nor is my home ready for the parts to be brought inside one by one - there's no room to put them inside yet. I can't see under the package to see if the settee is broken, either.

Fedex informs that I need to be home on Friday to sign for delivery, which is fair and I took off from my two jobs to do so. After 7:30pm, I check tracking to find out they can’t deliver. Call customer service and they don’t know why but tells me I should stay home again on Saturday (thereby taking another day off from two jobs). I escalated it and a rep assured me they will call station manager first thing Sat morning and call me back - as I said I’d need it to be delivered before I went to work on Sat. No one called me, and when I called them Sat, no one knew what I was talking about and they couldn’t deliver before I went to work.

Supposed to be delivered on 12/12. Still waiting. Called customer service. Said is on the truck. Still no delivery! Need to their ** Straight. Never have this problem with UPS!!! Need to be able to talk to the manager? Oh yeah today is the 12/16. Still no date on website!!!

I just wanted to say that I’m absolutely disgusted with FedEx. I’ve had to call several times because I’m not receiving any updates as it’s necessary to know since the consumer is paying for items worth $20 and/or more. My packages have been delivered to me 3-4 days later then expected date since packages either go back and forth to different random towns or like a lost package in Ohio since December 8th 2019! Thank god the sender of the company offered me a free two day shipment and guess what the package is suppose to arrive today Monday, December 16th 2019 instead of December 11th 2019. Now package number 2 has been stuck in Pennsylvania, where I currently reside since Tuesday, December 10th 2019.

The only explanation for lost packages of mine that were supposed to be Christmas presents is that FedEx drivers are stealing them. And when you call to ask where your package is, you are better off going to your neighbor's house and asking them. Because they know just as much as the morons at Fedex do. And at least you are likely to be able to understand what your neighbor is saying. Fedex has ruined my Christmas and I will never use them again. They don't deserve the one star rating I am giving them. Avoid Fedex shipments at all cost people.

I placed two orders for prescription pet foods from two different sources. The FedEx website said that my orders would be received on Friday, they were not received. Their website then said that they would be received on Saturday and still did not come. I still did not receive them on Sunday. Their website said that they attempted to deliver one of them but was unable to. I was at home and was checking regularly to see if they had come. My cats need their prescription foods now!!!

Once again, FedEx has proven that it is possible to lower standards even more. I ordered a phone from Straight Talk (another questionable company) on the 11th of December this year. That order was "shipped" using FedEx Ground the same day as the order was placed. The package arrived in Zionsville where it remained, for no apparent reason, for two days without moving. At the time the Delivery Date was for the 13th of December this year. As FedEx is incapable of providing a delivery time my wife and I waited for the package to be delivered and in accordance with their tracking advisories.

FedEx is by far the worst out of all delivery companies in the market. On 3 separate occasions they have delivered late on my packages. The most recent which is still “scheduled to be delivered” is currently 1 week late and won’t be delivered for 4 more days. I called the company and they told me that they would transfer to my local mail service and would be delivered today. Guess what wasn’t delivered today?! My package! It’s crazy to think this company has actually been around this long. By far the worst customer service and mail delivery service company in the market. Make the right call and use someone else, anyone else, they will treat you better and actually deliver your package. Ordered: 01 December 19. Current: 14 December 19. Expected delivery: 18 December 19. The package is supposedly only 30 minutes away (Has been for 4 days) but I can’t pick up for some unknown reason. Extremely disappointed...

Every Saturday same thing. Wait all day. Says it's out for delivery for that day and never comes. Then they say they have attempted to deliver. **!!!! I even called and ask if my package will be delivered and I was assured so had my custom drive one hour to pick up. But it never came. So I called back and date was changed 3 days further out. Horrible experience with FedEx. Every Saturday same situation.

NEGATIVE STARS. I have had similar issues that others have had. Will not be using FedEx again. Had I known the sender would use them, I would have said to use reliable USPS. Been "in transit" in SLC for a week. Now states it's been on a local delivery truck for 2 days, and yet, still no package. I have waited at home 2 days now, due to signature requirements. WTF FedEx!

This has been the second time this driver has misdelivered a package. FedEX would not do anything to help. I was able to track it down and recover it. Tracking number: **. Luckily, the recipient knew who I was and contacted a mutual friend. The first time this happened was in March and the driver had to locate where he took it and re-deliver it...

I ordered a long fur vest from Neiman Marcus, the driver lies and says they shipped my package at my apartment door at 5:26pm on 12/12/19. Mind you I have been home since 4:25pm that day. NO ONE came to my building much less my apartment. These delivery people are liars and thieves and I hate this company. Then they make it look like you're the one lying when you're not. I have cameras in my building. COME ON. Your delivery people were a no show. I just pray I get my refund for my vest. I am so pissed.

I ordered a $300.00 Christmas outside light decoration, the company fulfilled the order within a day, and shipped it the next day. The shipment notification was great, it told me where the shipment was and when to expect it. However, the day it was to arrive, it never showed up, I got a second notice that it was on the truck and will be delivered the next day. I called to understand why, the facility was overloaded and could not make the shipment. So, the clerk assured me that the delivery would arrive the next day, I got the email notice as well.

On the 10th of December I get notified that my package will be delivered. On the 10th of December that evening I see that it's being held for an unknown reason but it will go out on the 12th of December. On the 12th of December after making arrangements for additional people to be here to pick up the package, it's a no show. Let me explain, I just recently had major back surgery. I am not allowed to pick up more than 8 pounds. In order to pick up the delivery I must make arrangements for people to be here to be able to bring it into the house.

I receive many packages and have never had issues like I do with FedEx. Packages consistently with tracking showing they are out for delivery...only to be delayed until the next day (when I'm lucky). Sometimes showing a note that 'no one was home' when I was and no one ever showed up...if they would have there would have been a door tag. Drivers showing up in personal, un-marked vehicles. I don't have this problem with any other shipper. USPS, DHL, UPS. No problems like this at all. This has happened repeatedly with fedex.

I sold an item on eBay. I decided to use FedEx because I heard they were the most reliable shipping company there is. I made sure to remove "signature requirement" for delivery because I didn't want Fedex to hold the package. On December 8, my package was out for delivery. The truck driver didn't feel safe leaving the package there. He attempted delivery every business day since the 12th. I called Fedex on the 12th to see what was happening with my delivery. They told me that the driver did not feel safe leaving it at the buyer's residence.

I have received messages stating my pk couldn't be delivered due to weather delay at recipients home. We dont have bad weather so why do they keep saying that. It's been 6 business days now stating that same excuse. Every time FedEx has delivered a package at our house they have screwed up every time in the last 6 months.

Never use them. They shipped my package from Ohio to Pennsylvania (two states over) and it took over a week. After being told every day the package would arrive tomorrow. Everyday I stayed home waiting for it, only to be disappointed every night, without any notification of delay or otherwise. I called and noted my account to DO NOT DROP AND ROLL, PLEASE RING THE BELL, SOMEONE IS WAITING.

Perishable item sat in facility for over 54 hours. Ordered perishable food. Was picked up by FedEx on Tuesday the 10th at 1pm. Sat in a Delaware facility for over 40 hours. Then moved to a Maryland facility for 36 hours. Was supposed to be here on the 13th and has not even made it out of original state. They now said it will not be delivered until next week. So much for getting something edible, will be rotten by now.

Package sent from Seattle to Pueblo, CO, very expensive, said package was left on doorstep but it wasn't, left by the mailbox by the street, almost on the road. It was there all night. Driver too lazy? to walk down the road to house to give it to my Sister. Will never use them AGAIN!

In the past they delivered one of my packages to my neighbor, and another time delivered one 2 miles away on a different street. This time: An order I ordered on Friday, product was in my same state, so it's close: the following week: they promised delivery Monday, then Tuesday, then Wednesday. Never showed up, I've gotten minimum response from FedEx, who it looks like have LOST the package.

I purchased a car part from Rock Auto, a 2.5-hour drive from my home. I selected ground delivery and Rock Auto had the FEDEX label created within one hour, and it shipped that day with an ETA of two days to get to my house. Awesome Rock Auto!! On delivery day FEDEX had it on the truck and out for delivery. 7:30pm that night my delivery went in to pending status. The next day, day 3 the same thing happened at 7:30 at night. Day 4 same thing.

I've been waiting 4 additional days for a package to arrive. I decided to reach out to FedEx about the delay. All I got from FedEx was to check back in 7 days. I asked where my package was, but never received an answer. I said I checked the tracking and for the last 4 days it says it's on the truck for delivery. They said it wasn't, when I said then where is it, they couldn't give me an answer. What a poor way to run a business. I will never buy from a company that uses FedEx as their shipping service again.

It blows my mind that FedEx is even in business. I wish I was exaggerating, but EVERY single package that has every attempted to be delivered to me by FedEx has never actually made it to my doorstep. It’s to the point that Nordstrom now knows to only ship items to me via UPS, because of the obscene number of claims filed for lost packages. I’ve gone out of my way, paid more, flat out not ordered if I saw FedEx was the shipping provider, but unfortunately I placed an order without knowing the shipping provider and prayed it wasn’t FedEx. Sadly it was.

I never got the package which was supposedly delivered to my side door. I don’t have a side door. I was sitting and looking out my window to the street for 2 hours waiting for the Fedex truck which never came when, much to my surprise, I got a text saying my package was just delivered to my address. Never happened. Calls to “customer service” are a lesson in futility as you get no help from their reps. Finally had to call company that shipped the package and they opened an investigation into the latest fedex incompetence. Things like this are common with this so called delivery service. They have screwed up numerous shipments in the past and are unworthy of anybody’s business! Wish I could give ZERO stars!! If you have an option don’t use FedEx—ever!

Initial shipment was scheduled for delivery on Tuesday. Everyday since Tuesday it says on the truck for delivery. We even watched the truck drive by our house and not stop (We live in a tiny town with one delivery guy). FedEx keeps claiming weather delay and refuses to help. Don't do business with this company or companies that ship with FedEx.

Every time FedEx suppose to deliver a package to my house it an issue. I wish companies stop using them for home delivery. They had my package since December 3... Today is December 12th. I was told on yesterday my package would be delivered by the end of day... No package. It was returned back to deliver facility. On the 10th which the date I was told it would come so I waited all day so I could help the delivery person. I called today again wasn't allowed to leave a message for a supervisor to call me back. It's not because of the holiday my desk hasn't arrived; it's because of laziness. The desk is for my office. They have left my packages on my front steps and on the side of house on the ground. I just nobody would use them to deliver anything to my house.

I live in Jonestown, TX and I purchased two items from a large company in NY. The tracking number on FEDEX.COM showed that the item arrived in Pflugerville on the 10th and was scheduled to be delivered to me by end of day 11th so I stayed home waiting for the package so I could sign for it. At 6pm, the package still hadn't arrived so I called FedEx. The lady said it was on the truck and would be delivered before 8pm. At 7pm I received a text update that the package failed delivery, delivery not attempted and would be rescheduled for delivery on the 11th. The 2nd package also arrived into Pflugerville on the 10th and was scheduled for the 11th. So now, both packages are scheduled for delivery on the 11th. So, I had to stay home all day, waiting for the packages... which NEVER ARRIVED. I called FEDEX twice during the day checking for updates and was reassured they would be delivered. But they never came.

Can I give ZERO STARS? We ordered our CHRISTMAS TREE and should have received it a week ago. Every day the tracking is updated and delayed again. It has been 'In Process' getting here for days. Every night they update the online tracking to say less. If I hear one more time that they are busy because it's Christmas I'm going to scream! UPS, USPS, Amazon.... all deliveries are all on time. I will NEVER USE this horrible company again!

I ordered a part for my car. Seller sent to FedEx on Nov 30 at Nashville, TN. Item arrived to FedEx in Mesquite, TX on Tuesday December 2 by night. They scheduled delivery for Wednesday 3 at the end of that day. I didn't get it. I tracked in FedEx tracking page and had a change: "to deliver on Thursday 4 at the end of the day". I got nothing. I checked the tracking again and read "To deliver on Friday 5 at the end of the day." They didn't it.

I purchased a package in 11/30 and Fedex estimated delivery day was Dec 06. At Dec 06 I haven’t received my package and I called the fedex then they said because of Black Friday so my package got delay and they make a commitment with me that will be delivery in Dec 11. I been waited whole day until after 5 pm I check the tracking and it say schedule delivery pending, I called customer service to find out what happing, they said my package in Terminal Vernon wating to transit to Arcadea Terminal so they don’t know when my packages get transit and when they schedule for delivery even they were missed their commitment twice. All the customer service can say that SORRY. So my question is what is Fedex’s commitment with customer? And when they break or missed their commitment so what’s their responsibility for what they promised??? Just a SORRY??

After a failed delivery on a package I sent I have had an ever changing story on what happened. Now after over one month I am being told the only way to get my package back is to open an account and pay a fee first. After being told a manager would speak to me about the matter I am now being told no one will until sometime after 12-25. I am only 63 years old but I have to say Fedex has set the bar for worst service in my life so far.

I guess it is the Christmas season but I was told my original delivery date would be Thursday, December 12. I cleared my schedule for for Thursday and I got a call on December 10 stating the delivery would be on Wednesday, December 11. I had to change things around even having my neighbor stay at my house until I came home from the doctor. I waited all day and after 8pm, still no delivery. Now on the tracking it states pending delivery. 4 calls to customer service and everyone stated that it was out for delivery. How difficult would it be for them to say that the delivery would be on Thursday instead of lying to me. I think my package is lost. It would be very nice if someone would email me or call me or text me. I don't want to waste another day waiting on Fedex. I would be happy to pickup the shipment but it probably weighs about 40 lbs and I am elderly and to take the package from my car to my home would be impossible.

Sent a package through FedEx on December 3, 2019. What a frickin' nightmare. I have been trying to get information from all the representatives I’ve been in contact with and all they can say is FedEx has too many packages and complaints to find and or deliver my package to NJ. ARE YOU KIDDING ME. This is what this company does. It’s in the shipping business. We are now 8 days later with a bunch of I’m sorry and have a nice day. PLEASE if you have packages the must get to their destination DO NOT USE FEDEX.

Am still waiting for my Christmas tree delivery. It supposed to be delivered 12/10 by the end of the day. I received an email that delivery couldn't happened due to the weather. Seriously?? I am in North Carolina, not in Midwest! It's 65F with the rain, not a heavy snow. Another email, today morning, said the delivery will be between 8 am - 1:50 pm. I checked online: my item was on the vehicle at 3:00 a.m. Now is 4 pm and I am still not having my Christmas tree. Called to FedEx customer service and filed a complaint. Not sure about the result, but my Christmas mood is getting down.

Haven’t had this problem again, hopefully it is just a one time occurrence.

We have been waiting on an adjustable bed frame for my 94 year old parents to be delivered and have been given different answers. This is the Troutdale, OR site. More than one time have we been put on old for 90 minutes with no one answering the phone. We do have a record of phone calls but we do not have a record on how many times we were told someone would call back and NEVER did. We have been told the bed will be delivered tomorrow. Didn't happen. We were told with Christmas deliveries with with this bed being large it will take longer. We have been told so many lies and yet my parents continue to sleep in their chair beds. The supervisor is useless. Is the bed on the truck and not unloaded or is it no one cares? We have the tracking number which continues on saying pending even after we are promised a delivery. We will never use Fedex again.

Our expereince with FedEx service in the last few months has been absolutely awful. The first problem was with a shipment of wine worth more than $1500. We received the email telling us when to expect the delivery but the driver did not come that day. When we went through the process of arranging to pick up our wine a local FedEx store we kept getting messgaes that our wine we was scheduled for delivery the following day. After five days of that, we notified the winery we were refusing the order. Currently we have six e-mail messages from FedEx each telling us a package is to scheduled for delivery "today" some of those emails date back to the previous week. We have yet receive a single one of those items. We are going to stop purchasing items from vendors that use FedEX. Their service sucks.

I can't believe how bad my experience has been with FedEx! Tracked my order and said the package was on the truck out for delivery on Nov 30th. Never received. A Week later all FedEx could say was they could not find the order. I go back to Home Depot and they say they cannot reship because it is on back order. So I lost the order and cannot re-order. So I get screwed. FedEx and Home Depot both screwed me. I would not recommend either company. FedEx issues a Case ID number and Home Depot issues a refund. Great. My black friday deal is gone because FedEx lost my package.

Days of delay then driver posted a note through the door when someone was in - it happens all the time - no wonder Tom Hanks ended up a castaway. The pilot was probably asleep. I would choose any alternative over Fedex.

My wife missed work waiting for a delivery all day. At the end of the day, FedEx changed the "scheduled delivery" to the following day. We tried customer service and were on hold for a long time. No solution. Deplorable service!!!

The tracking number and delivery date are absolutely meaningless with FedEx. Late in the day of the scheduled delivery date, the status suddenly changed to "pending". After spending 35 minutes trying to get information from their customer service rep (and the majority of this time was waiting on hold), I was told there wasn't an answer, and they would request an investigation and someone would get back to me with a response by 5:30 PM the next day. Of course, that time came and went with no call back. I again called FedEx to see what was going on. The woman assured me my package would be delivered the next day. I asked her how that was going to happen when there was nothing to indicate it was even in my state, let alone my local city. She couldn't answer that, of course, and became defensive about how busy FedEx is during the holiday season.

A representative left a voicemail for me today saying my package had until December 17th to be delivered. Odd because it initially was supposed to be delivered on 12/7. The first representative hung up on me after I asked to speak with a supervisor. That was 15 minutes of being on hold. She told me that my package was “lost” and I needed to contact the company I purchased items from.

I placed an order on Black Friday for my husband's home-medic. The regular price was over 400.00. I was so excited to get it for 265.00, so I ordered it delivery. Mind you I live and work from home full time so I've been watching for Fedex along with UPS and other services I've been expecting packages from. Today FedEx shows up, slows down, stops but never leaves the truck. I then proceeded to check my tracking to see if my package was still on the truck out for delivery. To my surprise my package was showing as delivered.

FedEx was to deliver a package on 12/08/19 and I waited for delivery but at 8pm they changed the delivery date to 12/09/19. So I wasted a day waiting for the delivery since it need my signature. Now it's the 9th. I was in my house waiting for my delivery and I went out to see if they were outside. No they were not. It was UPS knocking at my door with a package. Great company UPS. There was a tag on my door from fed ex stating they tried to deliver my package. We were home. No one knocked or called like I had informed them earlier to do. What a joke. Poor work ethic.

FEDEX is the worst delivery company ever!! We ordered something from Wal-Mart and was supposed to have a 2 day delivery. FEDEX has been horrible about delivering our package and it is almost a week later at this writing. We have been messaged from them: "Your package will be delivered today", "Your package could not be delivered today, but will be delivered tomorrow", "Attempted delivery but no one was home" (a total lie, by the way. Home with door open, cameras to prove no attempt was made at all). "Your item will be delivered tomorrow", "Your item is on the truck and will be delivered on the next business day" AND as you're waiting that morning, another message saying "your package will be delivered tomorrow" ETC. ETC. ETC. Lots of excuses and still no delivery.

Heavy package from Wayfair not handled well by FedEx delivery. Delivery status changed on delivery day to three days later late in the late afternoon of 12/6/19. The next day, 12/7/19 again in the late afternoon, I received an email that there was a delivery attempt made even though Fed Ex had already changed the delivery to 12/9/19. The driver supposedly left a tag and returned our item to their depot. Per customer service, the driver left a tag as no one was home. I checked while still on the phone with customer service. There was no tag left on our door and our surveillance system proved that no one had even showed up here. Customer service rescheduled our delivery while I was on the phone for today, 12/9/19 with a 10:30 am to 11:40 am window. That didn’t happen either.

I have an online FedEx account. In the notes I state "no signature, just leave package". Like most people I WORK for a living and no one is home to sign for a package. I don't buy anything that requires someone over the age of 21 to be home. With that being said, here is may story. I have been tracking a package for 5 days now. For everyday it says it will be delivered ON Tuesday by 10:30am. I check Sunday night at 9pm before I go to bed. Today is Monday and I go in to work. I check the delivery and it says is en route for delivery TODAY!

0 - stars! Ok before I start, I'm not one of those constant crybaby complainers or 'nit-pickers'. So... on Monday I ordered a fireplace / tv stand on-line which Walmart showed would be delivered Wednesday by Fed-Ex. Okay, great. Tuesday to early Wednesday morning It took FedEx less than 12 hours to delivery it from another state to my home state. Wow!! I thought cool it might be delivered today. It arrived locally at the Fed-Ex location at 5:30 in the morning. I got an e-mail stating it would be delivered by end of day. Checking later that day, the FexEx website showed it would be delivered next day Thursday. Ok, I get it, their busy.

I have lost my package twice now n are not worried about it. I even called right after I received a text that they had but they haven't even bothered to call the driver yet. Not even a 5 minute call to the driver could have fixed this easily!

Two packages on same day went MIA. On one, no attempt to deliver was made, though the package was supposedly on the truck at 4 am. The second, was sent from Ct to NH then back to Ct rather than being delivered in NH. Even when they do deliver, they leave packages in the snow in the driveway, rather than on the porch or in the garage like UPS and USPS. Customer service is a joke. You have to play any number of games to actually get to someone to answer your problem. All you get is a recording that tells you precisely what you are seeing on your Computer Monitor. If there's a problem, then it is your problem.

I had ordered a part for my car on Thursday 12/5. The part was in Jacksonville by 7:00 pm. on 12/6. I knew the part couldn't make to that day, even though I paid for overnight. I was ok with that. I was sure they would get it to me on Saturday, around 3:30 a FedEx truck went by my house, no package for me me. I contacted the service center and they were very helpful. I let the gentleman know I needed this part so I could fix my car so I could get to work on Monday. About 30 minutes later a kind gentleman called me from the Jacksonville sorting center, I was told all the drivers had finished that route, however he had a driver that had just finished his shift and would see if he could bring my package.

-0 STARS FEDEX delivery person stated that I didn't provide the correct address. Instead of them calling me they just sent my items back to the sender. My address is correct and UPS didn't have an issue finding my apt as well as taking a picture that it was at my front door unlike FEDEX. They didn't go over and beyond like UPS to make sure I received my order. The item that I order are for my gender reveal on December 14th and this was the bulk of the decorations that I needed. I'm very unhappy at the moment about this. I called FEDEX and was on hold for 26 minutes without speaking to anyone. I sent an email and contacted the sender as well. This is my first child and I'm at work in tears because I'm not sure what to do or how I'm going to receive my items.

I wish I always had the option of shipping with anyone besides FedEx. They have lost two of my packages this week and they basically do not care at all what that might mean for me. They are the worst. This is not the first time, they are a constant disappointment.

Very, very poor customer service and delivery processes. Unfortunately a package requiring a signature for delivery was sent via Fed Ex. The first email I received told me the package would arrive the next day with no time frame given. I made arrangements to be home all day. At about 2pm still no delivery so I called to see if they could be more specific about the time. I was told they knew several days before they sent me the email that my package would be a day late! So why the email? Because it is automatically generated! Well why not another email letting me know if is going to be delayed? Answer: We don't do that!

This company fails to deliver on time in almost 90% of shipments. When you try to get the problems resolved with customer service they will knowingly provide false information just to get you off of the phone. In my latest case. The item shipped out Tuesday with a delivery date of Friday. At 7:00am I call Fed Ex because the package showed no movement for the entire three days.

Have been expecting samples for my business for over a week now. Called and they said they tried to deliver and left no door tag or anything. They said for the last 4 days they would deliver. Every day said out for delivery by end of the day, still not delivered. Terrible service, will have to reorder and have it shipped UPS. The US Postal Service does a better job and that is pretty sad. If you need a package delivered in a timely manner, DON'T SHIP IT FEDEX!

This company fails to deliver on time in almost 90% of shipments. When you try to get the problems resolved with customer service they will knowingly provide false information just to get you off of the phone. In my latest case. The item shipped out Tuesday with a delivery date of Friday. At 7:00am I call Fed Ex because the package showed no movement for the entire three days. The agent told me it would be in my local warehouse in 1-2 hours. Someone will call me to let me know if they can get it on a truck or I could pick it up. I do not heard from anyone so I call again at 12:00. The person on the phone tells me that the package is out for delivery and will arrive by 8:00 PM. No one is in my store from 6-8 so I ask for a specific delivery time and he cannot provide one. I then request a supervisor.

This was the worst experience I had with delivery system. I had notification about delivery of my package for today. I had to stay home because of signature. Waiting all day but nobody show up. After I check their website for status of my delivery, I see they changed from end of the day to pending. I call them by phone and after waiting 20 min, they don't have any clue on location of my package. This is the first time I write review for anything. This is not right way to treat people.

I order almost everything I purchase online and have generally had excellent delivery service. I have never had an experience like my most recent with Fed Ex. I was told I’d have the item in 2-3 days. On the fifth day fed ex notified me it was on its way and I could expect it by 8 pm. Nothing showed up and no notification was provided. I called Fed Ex who informed me that the driver was unable to deliver due to weather. It happened to be raining that day but there was absolutely no reason why the drop off could not be made. I asked the agent if it could be dropped at my house the following day and was assured it could and that I did not need to sign for it. No problem.

I am always shopping online and I have received packages via different postal services but FedEx has been the worst. I have even downloaded their app and have asked them to punch my apartment number on the keypad at the gate. But I have never got their calls, every time I get a package from FedEx, I am sure it's going to get rescheduled as they don't even attempt to ring the apartment. So I always have to pick up the package myself at a different location. I never have this problem with UPS or USPS. I usually don't write reviews or complaints but after many careless delivery from FedEx I had to.

No matter where I order online from if it is supposed to come FedEx the delivery is always delayed. Also they say their policy is to try to see if someone is home and if not they will leave it outside or with a neighbor which is fine but they never come to my door and always either throw the package on my porch to where the box is damaged or put the package on the wet ground. If I could choose from the retailers I buy from I would tell them never to use FedEx. If I need to send a package I will never use FedEx and will use UPS or USPS because I know my package has a better chance of arriving on time and will be handled with care. Though I am not sure if this is how the whole company treats things. I really hope others have better experiences with this company. This has happened to me anytime I have ordered something and it comes FedEx. It is my hopes that they will reevaluate the way they do things in the future.

I have been ordering from CHEWY for over 4 years on a monthly basis. I ordered my normal order of pee pads for my small dogs as usual. They were to be delivered on a certain day and had emails stating shipped and delivered from Chewy. Well thanks to FED EX they were never delivered. Call Chewy and the verified time stamp and I call FED EX and they told me the same that it was delivered. Guess what NO DELIVERY. The rep at fed ex gave me a lot of double speak. Do not expect any results from them.

I ordered a 600.00 electric fireplace that was supposed to be delivered yesterday. I was disappointed when it got delayed but understood it’s the holiday season. Today I was home when I received an email saying it was delivered. I went outside to see if I missed the delivery guy only to find it wasn’t there. I called Fed Ex immediately to tell them that they must have delivered it to the wrong house and that they need to go back and get it only to be told that they were too busy and that the delivery person had already left the area. They explained that they had 48 hours to look into it and that they would not be retrieving it tonight. They also recommended that I call the company that I ordered it from and see about having another one sent to me.

This is total fraud company. Deserves star rating of minus 1000. This company will steal or lost your products and then you have all hassle of dealing with most pathetic and poor customer care. this company should be banned from doing business.

Called 6am for pick up. Express package/medical sample. 4 hours later concerned called to ask about pick up status. Was told it is set up to be picked up 8 pm. This is not an express at all. Customer service were advised about importance of quick pick up yet they put it for 14 hours later pick up. I could take it myself to closest drop location if was told that they don't care much.

My "overnight" delivery that I paid $90 for has still not arrived four days and three customer service calls later. I am traveling and have had to reroute the package and feel extremely unsure about whether my sensitive package is even safe. The representatives are nice on the phone but there are no text updates when packages are delayed. I tried to make a delivery manager account to track in more detail, and the first time the Fedex site was down. The second time I created it but need to wait until they send something to my address three days later for verification, which is useless given my need for tracking the shipment now. This has overall been one of the worst customer service experiences of my life.

Fed Ex hung up on me multiple times. I was calling about getting a refund because they lost my package. They dropped it off at the wrong location and let a random person sign it knowing that person wasn't me. This is because they are too lazy to care and want to get rid of the package quickly. Recently I was going home and there was a fed ex worker at my apartment building door, he said "is this package yours". I was honest and I told him "No".

If the package requires a signature, they will always pretend to “attempt delivery”. This has happened to me on multiple occasions. I’ve filed multiple complaints with no action being taken. The absolute worst company.

Got the message this morning saying that my package would arrive by the end of the day and waited all day here at home until about 8:30 when I got a message says that delivery was attempted, will try next day. No attempt was made or even the sound of a FedEx truck was heard in my driveway. This is continuous with FedEx and their cronies.

I don't know how they stay in business, they delivered my last two shipments to somebody else. I called and they they would call back that day about it, they didn't. This has been an ongoing problem, there are similar street names in our area, apparently the drivers are too lazy or too stupid to figure it out.

I was given a tracking number from Fedsux from the moment it shipped. Arrived in Kalamazoo, MI at 5:05 am “on truck for delivery”. The package had to be signed for, so I waited and every few hours I would check in. Still on the truck to be delivered. At 7:45 pm I called and was informed that the driver still had until 8:30. So I waited. Did they ever show? Nope! I spent my entire day waiting for this package. At one point the automated Fedsux package told me “commitment times of this service are not time specific but DAY SPECIFIC” - mind you delivery at the end of the day 11/30/2019. I called again, only to hear excuses, and that it would be delivered by the end of the day Monday, which of course, is not possible with my schedule. Now to fix their problem, I have to go pick the package up to fix what mess they have made.

My husband and I ordered some things online and unfortunately didn't realize they were being shipped through FedEx. We've had issues with them in past, but today really takes the cake. We have two cameras facing the front of our house, the delivery driver drove past without stopping or getting out of the vehicle, the Customer Service rep my husband spoke to would not even acknowledge that when he told her and went straight into her spiel about going to their website to schedule another delivery.

FedEx is the worst shipping company. Beware, they will not move your package for several days and then try to claim weather delay. Well, there is no weather delay (yes, I checked past weather reports) and for five days my package did not move but under the tracking system said delivery is guaranteed for today but hummmm - I live in Washington state and the package has sat in Chicago for almost a week now.

I am 84 yrs old & use a walker. I order online because it is to hard to go to store. I have signed up for Fedex delivery manager, to have all packages left at door as I live in country & house is about 300yds. from street & I can not carry packages to house. I even put delivery instructions on order form. Fedex leaves packages at street every time. I have contacted customer service on several occasions but nothing changes. They may be working for the shipper but (I) the customer am the one who is paying shipping cost even if it's free shipping, the cost is factored into the price of the product.

I ordered a pair of $600 boots from England. They sat in England for a week, then shipped over to Memphis Tennessee, now they lost it. It's been 2 1/2 weeks, still can’t find it. The customer service told me to just to file a claim. Very unhappy with all the inconveniences they caused.

They lie about delivering packages. We have cameras. They record everything! Surely something can be done with this corrupt company. Why do companies use them? Give the customer a choice of the delivery service please. This will stop the corruption. When they get no business the lies will stop. Contacting congressman about Fedex. Maybe they will help.

Below is the letter I left at the Fedex Customer care: I was expecting two overnight standard packages today for which I paid extra for that shipping method. The package with tracking number ** was supposedly attempted to be delivered at 10:52 am and not delivered as the agent says there was no response. I was at my house at that time and there was no indication of a delivery attempt nor was a door label left. I have 4 dogs in this house and not a sound out of them to alert me someone was at the door which normally they are my alert system. I phoned the customer care center immediately after receiving the text that the attempt had been made. They sent a message to the dispatcher requesting the delivery be attempted again.

Walmart uses Fedex to deliver its packages. On two separate occasions, FedEx carriers have intentionally lied about delivering packages on the doorstep, and each time someone has been home. The first time this incident happened the carrier said he delivered the package, but it was still on the truck. Later, he delivered it because customer service tracked the package. The second time the carrier said he delivered the package, but he didn't. I have contacted them four times because they haven't contacted me in regards to the second incident. Each time the representatives say they will talk to the carrier. If you live in Hephzibah, GA or Augusta, GA, don't use FedEx. Use USPS or UPS; we never have problems with them.

Had property damage by FedEx delivery driver and can not get company to take care of damage and will not even call me back to discuss the incident. Get run-around from cs persons and has been a month.

I will no longer deal with FedEx. I had a package shipped to me from Walmart. It arrived here damaged so had a replacement shipped out to me. It has not arrived yet and every day FedEx sends me emails stating that it will be delivered the next day. I am very upset with fedex and from now on I will only deal with USPS or Amazon.

I ordered a replacement part for my water heater, the company sending out put the wrong house number 3228 instead of 3328. I had the tracking number and it said it was to be delivered by the end of business day on 11/20, when I called they said it never had made it on the truck (checked the tracking again after calling, said delivery unknown)...

Stick with UPS and USPS, DHL (yellow). They actually have customer service. There may be more out there. Some big box retailers are using Fedex and it’s not a good relationship. I'm caught in the middle. Walmart did nothing. When they say they will it’s complicated for the customer and you get charged double if there is a delay in exchanging item instead of waiting for return or something. FED EX is opening (literally opening) and damaging my product I’m buying. Can’t get to the store as I use to so shipping is essential for some things. They refused to do anything about any incident. I have to file a claim. (extensive complicated, intrusive claim) I shouldn’t have to do that. Walmart or fedex should.

The service at 100 County Circle, Windsor Locks CT location is absolutely horrible. And your employee there, ** is even worse! I just left your location after trying to pick up my package for 30 minutes. I showed them my employee ID as well as my drivers license but ** refused to release the package to me unless I left her scan my license into her computer. Don’t you care about a persons privacy these days? There is no reason you need my date of birth and license number. They wouldn’t even release the package for Verizon Wireless who was the company that sent me the phone. Now Verizon lost a sale and a customer and so did FedEX.

Just this past Saturday I order $360 guitar amplifier off eBay ($330 +$30 sh).. The seller gave me an estimated time it should arrive from when he would ship it out (Wed or Thurs), which is fine. Monday comes and the seller ships it out and I get the tracking information later in the day and it tells me Wed November 20 - Towards the end of the day (kinda vague, but I look it up on my phone what the company means)..So, I took a whole day off (they needed a signature) because there was a past incident where I missed them by 15 minutes (I was at work) but I managed to be able to pick it up right before the station closed; I wasn't going to miss this time. I wait and wait, at around 3 pm I check the tracker on my phone again and now it says Delivery will be November 21 Towards the end of the day!?!

DO NOT USE THIS SERVICE; LOST TWO DAYS AND COST ME THOUSANDS. Been waiting 2 days on a ring I had resized. FedEx came by first day and did not knock or ring bell, but left card for re-delivery or sign off of package. As ring is expensive, I did not want to sign-off for package and have them leave it at the front door. I have a locking mail box and they could have just left it in the mailbox, but NO as the dumb policy states they need a signature and do not take special instructions for placement in mailbox. So on day two, I put a note on the door with the original sticker they left from day one at 7:45 AM. At 12:44, I get an email which said they tried to deliver again! That was **, I am 10' from the door and no one knocked or rang bell and no new note or removal of note I left.

I have never had a good experience with FedEx but this one is special. First, I receive notice signature is required for my package. Knowing I work all day, 8a-830p, I go online and set up to pick my package up from the FedEx center inside a local Walgreens. Minutes later, I get a call from FedEx explaining I can't pick up my package due to "shipper restrictions," and the only way is to have them call and lift it. Mind you, the shipper is SAMSUNG (huge electronics Corp). And by some miracle, I got Samsung to call FedEx. The poor Samsung rep told me he was having "an extremely difficult time" with the FedEx rep to work around the restrictions (even though FedEx's rep told me all I needed was Samsung to call). Samsung advised based on the FedEx rep that I could now go online and set a specific delivery time to ensure I would be available. Surprise, I go online and that is not an option.

After 2 years of getting a home delivery service for a food kit meal, it seems that FedEx has dropped the ball monumentally. Every order I have placed in the last 2 months has been a day or more late, food has been spoiled, boxes have been dismantled and put back together improperly, boxes that look like they were drop kicked from the door of the vehicle or worse missing in action.

I get packages delivered almost weekly. Ebay and Amazon are my credit card's best friends. Never have any issues with UPS and USPS. On the other hand, my experiences with FedEx have never been good. I live in an apartment complex. There are 8 separate buildings. Each one has a very large letter on it saying what building it is. My packages have been delivered to each building. I ordered brakes for my car. Not sure where they were delivered. Then this weekend, unfortunately my father-in-law unexpectedly passed away. I was having a package delivered and we weren't home. I had a door tag on the door. I checked the tracking and it was being delivered the next day. We had an appointment with the funeral home, but were home the rest of the day. At about 1:45 I got an email saying my package couldn't be delivered because I wasn't home. I checked the door and there was nothing. We were sitting 5 feet from the door.

The delivery person claimed "Customer not home". I was never more than 30' from front door. There was no tag on door stating a missed delivery. I got an email stating the above. And that I could wait till Monday for the next delivery or pick it up. It wouldn't be too bad except that the depot was in another town. So the next day I drove to the depot to get it, so I didn't waste another day waiting for you to show or not!

Take a look at the FED EX facebook page. Story after story, complaint after complaint about packages never showing up and FED EX offering only outright LIES in their defense. In my case, scheduled deliveries never show up but FED EX vigorously argues that delivery was attempted by no one was home. Lies. I have spoken with many of my neighbors who recite the same story. FED EX claims they tried to deliver the package but, strangely, no FED EX truck or delivery person is recorded on our property surveillance cameras. Then, we all discover that ALL our deliveries were attempted at exactly the same time. Hmmm...maybe FED EX has perfected time travel...too bad they a traveling backwards rather than forward. When one calls customer service all you can expect is an apology and a vague statement that the package is "on a truck for delivery".

FedEx shipped a package I purchased through Amazon. Other mailing services had not required signatures of packages of similar value. FedEx did. However, I was not present to sign for the package. They re-attempted to deliver a package to my apartment at 2:00pm Wednesday, Thursday, and Friday. Shocker, they didn't even make an attempt on Saturday. Big hints if I'm not home Tuesday at 2:00pm, I may not be there Wednesday.

Update on 11/17/2019: An update on my FedEx First AM delivery. FYI, the delivery was received on Saturday at 2:30 pm.Just to make clear, the FedEx delivery was in the Baltimore area. Since it was marked for Weekday delivery, we expected the pack to be delivered on Monday now and not Saturday afternoon. Because of this, I had to fly back home, and then fly back on Monday too complete the job. This mistake by FedEx has cost both companies at least $10,000 and most of all, cost medical patients proper medical diagnosis in the delay in treatment.

In the past year I have had many FedEx packages delivered. They never are on time, usually 2 to 4 days late. How do you run a business like this. Why even give delivery dates when they are NEVER even close. UPS is almost always on time.

I am writing this poor review owing to a recent experience. FedEx attempted to deliver a package requiring a signature to my home between 10am and 11am three days in a row during the week. Like most people, I am at work during the day. When I contacted FedEx to reschedule the delivery for later in the day, they wanted to charge me money to reschedule the delivery, and would not allow me to come to their facility to pick the package up myself. Eventually, the package was returned to the vendor and I received a refund excepting my shipping costs. In the future, I will not order anything from any company that utilizes FedEx for their deliveries. USPS or UPS for me from here forward!

1 out of 3 the drivers misplace our package and when you call the customer service to track your package they are rude and not very helpful. Also the drivers cruise the neighborhood above the speed limit.

Unfortunately FedEx is really late on almost all deliveries to my area. The drivers decide on their own to stop delivering and head back to the warehouse. I absolutely will never use fedex for anything shipping. All my packages are generally not expensive nor rushed but never delivered on the time the business indicates the date and time it's supposed to be delivered. More than 10 times and includes my wife's home business. Stay away from these guys... To the driver who wanted to complain about how hard his job is when he decides to turn and head home for the day from deliveries but has packages that he was told to deliver on time and does not...you people are the problem.

FedEx Express Lisbon Portugal is a horrible, unprofessional and a very slow service. Schedule a pick up and expect them to show up on the 2nd or 3rd day at best and delivery will be made in 2 to 3 weeks.

Updated on 11/14/2019: #FedEx, what is your main business profile? Selling coffee and sandwiches? Because definitely not delivering shipments. In 2 days you lost 2 packages for the same address. Am I the lucky one served by the worse service center in Braselton GA or this is standard quality level of whole fedex? Monday - false statement - attempted delivery. I was at home and nobody from fedex attempted anything on me address. Tuesday - delivered - where? Where did you deliver my package?! Wednesday - 2 days delivery expected with frozen food - tracking shows all day in a car. Finally not delivered. Can your drivers read maps? Or use gps? Or maybe just 'cast away' from the market with all this retarded service.

My job is selling parts. I always buy insurance for all my parts, but FedEx is not responsible for damages. It is better not to buy insurance because FedEx is not responsible. Only they say that there is not enough evidence, we always send some photos of the damage of the parts and also of the box. But they say we cannot do anything, it is better not to buy insurance because we are pulling our money to the garbage.

I will never use FedEx again! First of all they wanted $170 to send a letter less than 16g that only had 1 piece of paper in it to send from Canada to Jamaica which I did not do. I went to UPS (great service) who sent it for $80 ($90 cheaper then Fedex) and it arrived in two days. However the person who was sending the letter back to me used Fedex to send it back from Jamaica (at my expense which cost me $80. Dont know why they wanted $170 to send there but only $80 to return). Anyway they were shown a picture of the address they needed to send it to which was clearly printed and they couldn't even copy it right which made it not arrive when I needed it and messed up a very important appt with lawyers.

I live in Stafford Tx (a part of Houston). I had something being delivered that is very expensive. I paid for extra for 2 day shipping. Mind you, I am home 24 hours a day, 7 days a week. Very seldom do I leave my home and when I do it's the 1st day of the month. Anyway this delivery was 5 (FIVE) days late because the 2st time the driver was too ** lazy to get his ** out of the vehicle to get let in the gate which is right by the office... Mind you the office is like maybe 30 feet away. The next day his lazy ** did the SAME EXACT THING! Now I have to wait until Monday because he's too ** LAZY! I bet Monday his sorry pathetic ** does the same exact thing... because that's what lazy ** people do!