FedEx Reviews

My wife shipped 6 boxes from Mexico to Dallas 3 month ago and we received one all broken and 5 have been declared lost by FedEx, we have contacted just about everybody, even went to the corp, but nobody really helps, this were heirlooms priced up to 6K, and most likely, it must have been divided among the warehouse. They told us it was in customs, but tracking the packages they show up here, nearby and in customs, but they care very little and no one at fedex takes responsibility or even tries to get it thru customs or find them at the warehouse. ANY SUGGESTIONS????

Don’t get your passport photos taken at a local FedEx Office. I paid an outrageous $18.50 – almost $20.00, for 2 crappy digital photos at my local FedEx Office (both of which are the same photo – 1 is normal, 1 is a cropped close -up). Walmart charges under $8.00 for 2 passport photos and has a dedicated photo booth. The FedEx Office had an employee with shaky hands holding a handheld camera who asked me to stand against a wall in a tiny crammed space between some computers and a copier.

Worst service and I would like to give zero rating. Express delivery to India took more than 2 weeks time. Even after 2 weeks, my family member has to go to the location and wait for 6 h for the pickup. They closed many FedEx locations permanently in India and have no phone number to contact except the customer service number which is very hard to connect. I am not going to use this service and would recommend people not waste their time and money. The customer service agents are rude and don't even have a reason for the delay. They simply said due to a local delivery delay in the location they can't issue the refund.

It’s Monday at 2043 - I’ve been waiting for Fedex to pickup a package sitting by my garage door since Saturday. Box is 115 lbs - so I can’t move it. They said they showed up at 6pm today to pick it up but did not see it. It is a 4 foot long brown box with a fedex label on it right by the garage where I told them it would be… Also, I was sitting outside at 6pm playing with my dog-so they were obvious lying. Don’t use this company. I’m only using it because Wayfair sent me fedex label. Wayfair said they would send me a label from a different company if fedex was a no-show again tomorrow…

10 days they've had my package because I did not put Apt in front of my apt #. 5 DAYS IN Called Walmart, they transmitted "apt." 10 DAYS IN - called FedEx, they made me repeat it all. Asked for mgr. AND....they sent a postcard that they can't find my address to the address they can't find - because I didn't write "Apt". Omg! 3 ** phone calls and they never intended to deliver it. Couldn't understand either of the FedEx reps.

Unbelievable the incompetence of FedEx... Ordered from a third-party seller on best buy... item shipped ok... Told Friday (today) delivery... Received word Wednesday it would be early so Thursday (yesterday) it would arrive.. Waited home all day.. No delivery.. Called CS.. They said Friday.. Ok then... Now because my buzzer is broken at the main entry doors I added everywhere I could that I needed a text or a call when he arrived to meet him at the door... Told CS also... Figured np right?

I truly dislike FedEx. I have an account with them and inside my account I have instructions to deliver all packages to "front door". However, they like to leave all my packages, big and small, by the street, which is 90 feet or more away from my front door??? Why would they do that? I wonder why FedEx even has the option for delivery instructions inside one's own account if they "do not" pay attention to the instructions? Packages can get stolen that far from my front door, and have been! I used to work for UPS and they have instructions to follow the customer's requests, something FedEx doesn't do. Highly disappointed with the FedEx company and do not recommend them.

I have had 2 incidents of my packages being delivered to the wrong addresses. The first I actually watched them deliver my package to my neighbors and then got a notification that my package was delivered and this second time I got a notification my package was delivered and when I seen the photo seen it was not my house it was delivered to. The worst part is is that I have 2 very visible places to see my 911 house number. One on my house and one on a very large sign in my front yard. I called about the second package and had to use a automated service to file my complaint and now I am waiting an investigation. Which more likely will lead to nothing. So I called the company where I ordered my product and they are sending me a new one to replace the one the incompetent people at FedEx lost.

AT&T uses FedEx for shipping! I had 2 iPhone 14 pro's ($2k retail value) that were scanned into their St. Louis location that never left their location for delivery. Over the course of 4 days, the website tracking said a delayed update was pending so, an internal investigation was opened. Oddly on the 5th day, the website indicated the package was delivered on the original date 10/1 @12:43 pm. Here's the catch, my front door is monitored 24/7 and time stamped. No FedEx Truck, No Package, No One person was at my door. So how was my package delivered and left at my door? I will never use/trust this service again! They Lied!

I purchased a two-day express delivery for a very small object on Friday 9/9 to be delivered by the end of the day Sunday 9/11. The package did not reach its destination (from FL to VA) until Wednesday. 5 days. I paid 37.00 for two-day service. When I asked for a refund, I was basically told "too bad" by the FedEx representative that sold it to me and also by the Fedex employee on the phone just now at the complaint department. So, I am out 37.00 for something I could have paid 3.50 for that would have gotten there faster. This is theft!!! Misrepresentation and theft! The employee said that they only offer refunds to the 200.00 overnight packages. So, they lie, they cheat and they steal. Just my experience.

FedEx is by far the worst delivery service I have EVER dealt with. Not only did they “bandage” up my first order and delivered it after they damaged it, but my replacement was supposed to be delivered 2 days ago and I still don’t have it. When I called customer service, I was told that I would receive a call from management and of course, I received no call.

I can't say how disappointed I am now with FedEx. Prior to COVID I always considered FedEx to be my Gold Standard, the one I would pay extra for if I needed to get something to someone on time or receive it in a timely manner. Lately however, it seems that FedEx will hire just about anyone to be a delivery driver (Signs in front of the Menomonee Falls facility in Wisconsin are for 'Drive Through Interviews', ALL DAY!), and there seems to be zero repercussions when the drivers outright lie.

TNT / FedEx Tracking No. **. Our supplier had despatched material from UK to India. It was received by FedEx on 18-Sep-22 but no intimation came to us. The status indicated on the website falsely claims that "Intimation was sent on 19th" and that "it was mutually agreed to return the consignment to Sender on 22-Sep-22". None of it true. There is no record of communication from TNT/FedEx to us nor any proof that we had agreed for the return of the item to sender. We are still struggling to get the item from TNT/FedEx as of 29-Sep-22.

Mysteriously my packages don’t get shipped from Ohio FedEx. This is the second time. No apology and you have to wait long periods to even get someone on the phone then they are disrespectful. I never got package either.

They misplaced my international package, never got back on the case after initiating it. They have this stupid customer support number where you will never connect with a human! Idiotic company. Worst Customer support & Pathetic service provider.

I have had an ongoing issue with FedEx. We live at the end of a right-of-way - a long, but easily traversable driveway, which is actually our neighbor's property. Everything is level and there is plenty of room for most trucks to turn around easily. From there it is only a 15' walk to our front door. I'm not sure if it is one driver or several who consistently dump our packages in the neighbor's yard, in clear view of the road so that anyone can grab them. We've also had food and frozen food left in the sun because they were never delivered to our doorstep and we found them too late. UPS and USPS always manage to find my doorstep; it's only FedEx who employs lazy drivers who can just toss my packages out like trash. We've even almost run over them. I have complained several times, but the issue is never rectified.

UPDATED 10/10/2022: This is a follow-up of my one star review sent a few weeks ago for my lost package. Claim was placed by a sympathetic CS rep. But, it was incorrectly placed. So, it was denied.. Now I have redone the claim and they are now not responding. My calls keep getting transferred from one person to the next, each with the same.. or no.. knowledge about the process. It seems this once iconic company has dissipated into the third world. Very disappointing.

I was expect a package delivery by FedEx on 9/20 and I never received it. FedEx changed my shipping address to previous address that I lived before and shipped that package to previous address w/o my permission. My package’s tracking number is **. My package is missing now. They weren’t take a response for it. They told me to contact seller so seller contact FedEx to request to track and send my package to me. I went to previous address that they delivered this morning since package was deliver around today 10 am but package is not there. It was gift so I need it by today.

In the last 2 or 3 months, FOUR deliveries have not arrived at our home, but in fact were delivered to neighbors, blocks away from our home. One was at least the same number as ours, if not the correct street. Another was blocks away with nothing anywhere close to our street address. Fortunately, these kind neighbors brought the deliveries to our house. It comes down to a person in a truck making the right delivery. I thought it would be useful if I could report that and his/her supervisor advise the person to pay more attention, but of course FEDEX does everything possible to block you from real contact with real people who work for the company that might be able to help. I ask all my vendors now to please use a company other than FEDEX. It's sad to see a once great company in the tank.

I ordered a new laptop and paid for priority shipping with FedEx. The day it was supposed to arrive I ensured I was home to receive the package. It never showed up. The driver falsely claimed they made a delivery attempt, but no door tag was left to prove it. Customer service assured me that the driver would deliver it the next day and notify me when they were close. Again the package wasn't delivered, no delivery attempt was made, even though I was able to confirm it was on a truck out for delivery. I had to wait for the truck to return to the processing facility and pick it up myself.

I am submitting a formal complaint. I was scheduled to receive life-sustaining medication that is temperature sensitive today 9/21. Once I arrived home from work to see no box, I looked at my tracking that said "unable to deliver" at 3:18 according to your driver there was no one to receive my package. I live in an apartment building with the leasing office (open till 5) just next to the entrance and a call box with every resident's name on it (accessible 24/7). Additionally, my phone number is listed on the container to call with any issue due to the fact that it is life-sustaining, temperature-sensitive medication. Once I called your customer service they said the FedEx driver wasn't able to get into the gate, there is NO gate here. The rep then instructed me to go to the location, where drivers return undeliverable packages, between 830 and 9 to pick up in person.

I have had the unfortunate experience of receiving around 6 packages from FedEx this year. Why anyone would willingly chose them, I will never know. Every single time the original delivery date given is never when the package arrives. There is always an "unforeseen delay" that pushes it back a day or a week. The packages that I receive usually contain $200-$600 worth of goods, so it isn't something I want to leave laying on my porch all day. I purposely make sure I or someone I trust is at my home the day of the delivery and every time it never arrives.

I have been waiting for 6 days for a delivery from Starlink. Each day I get an encouraging email that the item is 'out for delivery'. Each day, I get an 'operational issue' or, worse, a delivery attempt failed. (a lie - we are always here). UPS delivers on time several times a week. This criminal company never delivers to me on time.

I have come to the point where I will never buy anything again from anyone who ships via FedEx. They have never gotten a delivery right. The most recent was an $1,200 electric scooter. I live in a condo community, but we all have porches and private entrances. I received delivery notification on Tuesday, but it never came. I filed a case with their virtual assistant and no one has contacted me. Turns out they delivered it to a different condo community in the area, which is on a completely different street, with different address numbers. I mean completely different. The delivery person was either illiterate or a complete moron, I don't know how he/she thought they were at the right place. Thank goodness for honest people who called our property manager about it and they sent our maintenance guy to go pick it up and bring it to me. Still haven't gotten any contact from FedEx on my case.

We ordered 2 products from Home Depot & Amazon - a Microwave & Pool Vacuum. #1 - Microwave (from HD) - promised by 9/8/22 but delivered late - since it sat at the FEDEX WAREHOUSE IN Rialto CA for a week!! Box was damaged upon delivery. FedEx Tracking ID: ** #2 - Pool Vacuum Shipped with FedEx - claimed delivered on 9/11/22 Tracking ID: ** - but checked our Security Cameras - No FedEx Deliveries!! NEVER RECEIVED.

Placed an order on Home Depot's website for 2 pet gates which are not available in any of the Home Depot stores. The total cost was $42.38 for both. I paid for the order with my PayPal account. So far, no problem. Home Depot gives my order to FedEx to make the delivery, and this was the beginning of a big headache for me because FedEx delivered my package, but they delivered it to the wrong house and would not take responsibility. I know they made the delivery because after several phone calls to FedEx customer service, one of their reps said to me "I checked your order and have confirmed that your package was delivered because the driver took a picture of the package at your front door". He said that "the picture clearly shows the package in front of a white screen door on a house that has some brick".

We paid for overnight delivery of our packages, which had our family passports. The following night we had a flight to catch. We were home all day long waiting for the package. The status update kept showing “in transit” and later after 5pm we see “failed attempt”. It was an obvious lie, as we did not get a door bell ring, neither phone call or door notice about failed attempt. The following day was Sunday, and the offices were closed. We missed our flights, and no one was hold accountable for it. The company should change their name to fedUp.

FedEx driver delivered our package to the wrong address. Customer service refused to try and locate the address where it was delivered and instead told us that we need to contact the shipper to have a claim opened. I do not agree with this policy. Every driver's scanner sends out a GPS location every time an item is scanned. They should be able to verify it was misdelivered and at the very least get an employee out to try and recover it for re-delivery. All I wanted was for FedEx to correct their mistake.

DON'T USE THIS COMPANY FOR IMPORTANT… DON'T USE THIS COMPANY FOR IMPORTANT PAPERS UNLESS YOU HAVE TO! I would love to give this company a less than one review. We put a vacation hold on our address and lo and behold they still delivered the package. We took a screenshot of the vacation hold (thank goodness!) as after three days of waiting for them to do something they now say there is no vacation hold. The last person we dealt with about this issue (54 hours ago) said they would have the driver go back and pick it up. Never happened and she even gave us a confirmation number but did not put anything in the report!!! Just so you know the first two did confirm the vacation hold so not sure what has happened to it now. We now have lots of case numbers and no package.

I was having difficulty with returning a phone and Yvonne and Nilelei at store 6033 were very patient and helpful. I appreciated their humor and kindness after four days of struggle with phone company.

I recently opened an account with FEDEX for my small business. I’ve already received fraudulent charges to my small business bank account, one was $957.00. When I contacted FEDEX fraud department I was told I would have to wait 24 hours for a rep to call me, in the meantime they can not put my money back in my account. I do not recommend this company. I feel they should have done more to keep my account safe and secure!

I ordered an item December 2021, unfortunately the seller chose FedEx to deliver the package. It never showed up and there was no way to track it except the statement "we showed it was delivered". Fast forward 2.5 months later and the farm manager from a large farm down the road called and said I had a package on his office's front porch. FedEx delivered it to the wrong place, then would not return it to the original sender without charging full price.

I had ordered a pick up from my home. I bought the shipping label online from their website (2 day mail). The day FEDEX was supposed to pick up the box with the shipping label I printed they did not show up. I called that late afternoon and was told that they could not come that day anymore but they would come the next day. I said I that I had a ordered a pick up with a 2 day delivery and that it was going to cost me $ 58.00 dollars and that I did not want to pay a penny more. The guy I spoke with said no problem. So the next day FEDEX came and picked up the box. But here is what happened someone took my label off the box and put an overnight label on for $ 137.00 dollars. I did not authorize this and to make a long story short they charged my credit card $ 137.00.

I use FedEx every now and then because sometimes they have the cheapest shipping costs. Well, this last time I used them I found out why. I dropped a package in one of their drop boxes in the neighborhood. By the way, these drop boxes are impossible to locate. The majority of the time they are nowhere near where they're supposed to be. I drove around a parking lot trying to find one, and the GPS brought me to a dumpster pad. The box ended up being on the other side of the lot. Another one I went to first wasn't even there! Yet there was a picture of it on Google Street view.

Why have a tracking number if the info is never correct? I have a tracking number that tells me my package will be delivered on Tuesday, then on Monday evening, the package is "pending" and I get no info for two days, then the package arrives on Thursday. Just tell me the package is going to arrive on Thursday! This latest instance, I have a tracking number that tells me the package will be delivered on Sunday. Has said that for three days, but there had been no tracking update for three days. I call, clearly knowing that package isn't coming on Sunday, and I am told it was coming on Tuesday. So, they updated the tracking saying it was going to arrive early, it was that way for days, and then I have to call to find out that it's coming on Tuesday?!

First: I bought my product on 08/23/22, on 08/24/22 it was shipped and I got a post from FedEx stating I should receive it on 08/27/22 by end of day, it did not make it. So since the 27th was on a Friday I gave them until the 29th for delivery, (end of day for FedEx is 8 pm EST) so since my shipper is CST I called them at 8:15 pm on the 29th, a very nice woman helped me out and the next day I got another post from FedEx stating I should have my delivery between 10:45 am and 12:15 pm on 08/31/22 but guess what no delivery, I called FedEx up just to find out where my box was, (it's been in Ellenwood, Ga. since the 29th according to the delivery schedule) but the call center said "it was not at the shipping department" so I asked "then where is it ?" They could not tell me. Now what kind of shipping company does not know where the product is at, I mean they have a bar code on the box and it should be scanned any time it moves, should it not????

I have had several packages delivered over the years. I’ve lived at the same address for years. I use all delivery services and FedEx is by far the WORST. Why do they have a section for delivery instructions when the drivers don’t even pay attention to it. I have a package container on my porch directions say, "Please place my packages in container." No no that’s just too difficult. It’s either right in front of the door or today topped it right on the step to my porch. I watched him on my Ring just throw it and leave. Having no idea the contents you just throw someone’s packages. Are they really getting that lazy. Too lazy to care about customer quality. If I could pick my delivery service it would never be FedEx. They do have some decent delivery drivers but they are FEW and far apart. DO BETTER FEDEX.

First time using FedEx because of the employer's choice for returning a laptop. They scheduled the on-site pickup yesterday and I have to wait at home for the day. they NEVER showed up, and no phone call, no text, nothing! I had to call again today and no apologies, either. This company operates with no credibility. No show! I never had such experience with UPS. in the past, UPS always show up for on-site pick up very quickly. NO FEDEX!

My wife and I joke all the time about who the carrier is and when, or if we'll get it. We have now lived in semi-rural North Florida about 4 miles out of town. UPS has yet to lose a package, the mail seems pretty reliable, but FedEx has lost 5 packages in shipping. When you track the packages the responses range from; "Your package seems to either be lost or misplaced," to "We are having troubles finding your package in delivery," to "Your package has been returned to the distribution center and will be attempted again (we're retired, have a ring doorbell, and are always working around the property, so we never miss a truck coming down our private drive)."

We have had several experiences with FedEx, none of them positive. Yesterday evening we had a big formal affair to attend and I had ordered an item I needed for that affair, expecting it to arrive on time. I was given a date of arrival, which was yesterday. Yesterday came and went, no package. I get a text saying the address is wrong, which it is not. (I reached out to the company to see what address was used). We have a bunch of condos behind us, but we are a house on a main street, beyond the driveway for the condos. The condos are 7746 and we are west of there at 7726. They returned the package because the driver said it didn't have a condo # on it. WE ARE NOT A CONDO. They do not even look at the address, they just sent it back. Now I have no idea when or if I will receive the item.... This has happened multiple times. I would never use FedEx again....

Twice I've had to file a police report for grand larceny due to the employees who work at FedEx. I had my computer stolen once, and received an empty box. The resent item was driven to my home, where the driver never left the truck, marked my item as delivered and drove away. Not once did they reach out to me from the time I reported it stolen. I reported while I watched the driver drive away from my house, as he never left the truck and was around the corner before I could even hit my front door. I received a call this morning. It's absolutely abhorrent that this rep would tell me they investigated the item and determined it was "lost". Don't use FedEx. The employees are opportunists, and could care less they destroy your life by stealing your means of making a living.

It saddens me to see supposedly educated appointments running the logistics at FedEx. Obviously theorist and not practitioners, picked up in Martin-Nashville-Memphis-Dyersburg, for delivery to Covington. Another coming from China - Anchorage - Memphis, 4 days, then taking over 3 days to go 50 miles for delivery. I believe FedEx needs to stop equating a degree with intelligence as these individuals are costing the company millions in labor-fuel-fleet management repairs-customers due to the inability to apply commonsense.

I had a positive view of FedEx and remember their commercials as a start-up "When it absolutely, positively has to be there overnight." When I desperately needed that type of service, and FedEx completely failed. The 50 gram letter would have arrived faster with a normal postal service for $2. I had forgotten my driver's license when I left for a long trip to the USA. Lucky to have a great friend, he posted it already on Tuesday with a "Priority Service" of the Swiss Post which partners with FedEx, paying $85 for a "3-day priority" delivery. Swiss Post assured him it would arrive Thursday or Friday, so I could rent a car on Saturday. Following the tracking carefully, the shipment was passed off to FedEx at Charles de Gaulle airport on Thursday 03:46 AM. Certainly FedEx could then live up to their "absolutely, positively overnight" promise... What followed boggled my mind.

The worst! I import from the UK to the US often and 99% of the time I use UPS, which has always been a good experience, sometimes a bit slow, but solid. The few times I've chosen FedEx were when I needed expedited service, and I paid extra for that. But each and every time I've done that FedEx not only doesn't deliver on time but the tracking info typically shows the package being held up in Memphis or another hub due to a "customs value discrepancy", which is FedEx's way of not having to reimburse you for their inefficiency. Blame it on US Customs. Of course, the customs forms were filled out properly and FedEx gives you no way to re-submit the paperwork anyway. Their excuse seems to always go away without further input from me and the package finally gets delivered - sometimes 3 weeks late. And then they refuse reimbursement.

Weeks ago, I opened a case to find out what happened to my DELAYED package being delivered to me. After days, I received a call and was told it was being taped and I would receive it the next day. After weeks and several more calls (at this point I had a Case Number), I was finally told it had completely disappeared, was never being taped, and that the scan that showed it had been on the delivery truck was not accurate since scans are AUTOMATED (which I kept saying, You mean faked?). Seriously, FedEx employees can help themselves to your purchases and there is no trail or consequences. Their solution... make the store send you another one (via Fedex, I suppose... Another way to make more money?)

Terrible customer service. I received a delicate part in the mail from the shipper. It was packed well and there was not a single issue. It was shipped not via FedEx. I changed my mind and decided to return it (it had to be shipped at my cost). The closest place to me was FedEx so I went with them. It was packaged the same way as it came to me. I even put more packing paper so it didn’t move around. I get an email few days later from the company (that I shipped the part back to) with pictures of crashed box. Very clear that something heavy fell on top of it. Filed a claim with FedEx in 4/2022. Included detailed pictures of the damage and packaging and protective packaging. The claim was denied with 48hrs.

I have had issues with shipping companies not delivering when they said they would, but this is getting crazy. I am on a project (not expecting for them to know that) and I am currently expecting for all of my stuff to get here. They were supposed to be delivered yesterday and never showed up. I called them today and the person that was on the phone was not helpful at all. She gave me emails that didn't work and had to get a new one from her supervisor. The online claims process is a joke and to be honest, I don't think they would respond to it. At this point, if I had the choice between shipping FedEx or picking it up myself, I would choose the latter.

Ordered two new IPhone from spectrum and had them sent to us via FedEx. When they arrived my wife ran to the door and signed for them, got them inside. She found a empty box! Someone at FedEx stole them!

Needed to return clothes to a store out of state. They sent me a shipping label, dropped off package for Fed Ex 3:15pm on a Friday at local Walgreen. Gave gal my Fed Ex box and asked for receipt. She told co-worker that the device wasn't working well. I asked for a receipt, she told me I would receive text receipt. I received a link that asked for my tracking number. I called back to Walgreens at 6pm to get tracking number and asked for manager. She told me that the box had already been picked up. She said that they are just middleman, nothing in their system to pull up information. WTH?

FedEx is the worst delivery company in the world. They really need to go out of business so better companies can handle what they cannot. They have a page where you sign up to how you want your delivery handled and it never get handled the way I signed up. Every time you try to go on their site they say your password does not work. Please let this company go out of business. I do not know why companies use them for delivery. When I make my order and find out FedEx is delivering I never order from that company again. They are the worst in the world. I wish more people would just stop using them so they can go out of business for once and for all!!! I swear stop!!!!

Recently I used FedEx SmartPost to ship out a package for a sale I made via Mercari. The package never got scanned or picked up, just showed as I, the seller, created the label when the package was already dropped off. A week later, already having spoken to several FedEx customer support agents, I was told to file a claim, only for them to finally advise me that I could not file a claim for SmartPost packages due to their "policy." Then they keep mentioning something about an account number or an account executive, and I have no idea what that is!

I hate it when company's use FedEx to ship me their products. I can't even begin to count how many time I have had issues with FedEx losing my packages, damaged them, lost them or delivered them to the wrong address. This so called shipping company needs to go out of business because they are the worst. Right now I am fighting with them on my shipment from Sam's Club containing 8 items. Every time I call them I get a different story. The first time they said my package was damaged and they had to return it to the FedEx location to repackage it. Then the second time I called they said "we are experiencing a heavy volume of packages right now and are having a hard time keeping up. Your package will be delivered as soon as we can get it to you." Then the 3rd time I get "It was on the truck for delivery and the driver noticed something was leaking from it so it had to be returned to the FedEx location to investigate what is leaking and if it is hazardous.

The staff are rude, arrogant and disrespectful especially female worker name larra or laura. They are sneaky and will screw customers by charging high and different rates even for ground. Larra or laura even tried to charge me $5.00 for the ground envelope which I always used and have never been charged before.

If the item is being shipped that has a nice price tag on it, you can bet your item will be considered “lost!” I was expecting a delivery this month on the 4th from a resell shoe company, my item arrived in a near my city in the second, I never received the package. I contacted Fedex every day for two weeks trying to get an update on my package and the only 3 things they could advise me was they are still working on my case, the package still shows on a truck and they were trying to communicate with the local facility to have my package delivered.

Please don’t use FedEx. Being in a pandemic is understandable but this failure of service goes beyond “not enough workers”. My package arrived at a center near me 4 days ago. According to tracking it left the facility to be delivered at 4am. Then it was “returned to the facility” around 4pm. Agent told me it would be delivered by the end of the day that day and that they delivered until 8pm. But tracking said it was returned to the facility at 4pm? No reason why. New delivery date was for end of day the next day. Never received it. Updated to “end of day” the next day. Didn’t get it. It’s been 7 days and I still do not have this package that’s been in my area, according to tracking, for several 12 hour delivery days. I may never receive it and FedEx gets rude and unprofessional with ME for asking about it. Again, go with USPS or UPS! FedEx is a waste of your shipping dollars.

This was hands down one of the worst experiences I have ever had. They stated that 1 of my packages, (a set of 4 rims and tires, separately shipped) has completely gone missing. The first story I got is that they hadn't left the original location. The second thing I was told is that it did leave the location and is now somewhere at the new location it was shipped to. Then told it was missing, passed from department to department, and never am able to get a straight answer from anyone as to where my package has gone. Three have arrived, and they say the last is gone and missing. What am I supposed to do with 3 rims and tires? I can't drive a car with 3 tires? They can lose them in 1 day, but to try and get back to me I need to wait days and days; up to two weeks according to them!

Absolutely the worst service from a package carrier. I will NEVER use them again. 3 packages arrived in Memphis one week ago, all carrying the same goods. 1 package was delivered two days later on Friday. 2 packages are still in Memphis. After 10 calls trying to get an explanation, I’ve now been told that the remaining 60 hockey jerseys have just disappeared and my boxes are suddenly empty. I have been lied to repeatedly and they still have not even performed an investigation as to why 103 pounds of hockey jerseys just walked away from their secured boxes. Please don’t use them if you want your product to be received securely and in good shape.

Had a package sent overseas 3 day shipment. Paid over $100. Found out that customs had it because the taxid number was missing. Asked why FedEx never contacted me about the situation and was basically told it wasn't their responsibility. So I had the package sent back to sender but they instead sent it to overgoods. After finding out a week later I told them to send it back to the sender and they said I would be charged over $100. I assume they didn't send back to sender so they could find a way to charge me for the delivery they failed to complete. I asked for a refund for the original shipment and was told it's not their responsibility whether or not the package was delivered within the 3 days or delivered at all. So basically they got paid for a service they didn't complete and charged extra for their mistake. Fedex never again. I recommend everyone to stay away as this company has no accountability.

I had a phone I ordered from ATT that was suppose to be delivered by FedEx on July 28th 2022.. And guess what? The package arrived but when we opened the box there was NO phone.. Just an empty box with activation papers.. No one seems to be able to help us out. Just a bunch of dead ends… I'm a VERY unhappy customer! FEDEX YOU GUYS SUCK.

My original document was pending to be delivered since past 6 days. I tried connecting FedEx customer care, they use to share me the update which even I can see on the portal. I asked them to search for the location, where the document is stuck. I just got the update that the ticket is raised and document will be delivered by end of the days since past 6 days. I went to 3-4 FedEx offices to track my document, they gave me few contact numbers, half of which are not reachable. I managed to connect one and then after 4-3 contacts I tracked my consignment. In the entire process, customer care didn't even care to answer my ticket. Now when I have picked the document from the warehouse, I understand on the FedEx tracking system that it is in transit and out for delivery. This is how precise is FedEx while delivering your important documents.

Probably one of the worst companies I've ever had the displeasure of working with. I don't think they have ever delivered a package on time. I'm convinced that if a driver gets behind on their deliveries, they just start cancelling them until they are caught up. Every delayed order has had a ridiculous and/or impossible excuse. Don't pay for any of the faster shipping options, it'll still get there at the same time as ground.

I get a monthly delivery from another company that chooses to use FedEx as their service. Every single time, the FedEx driver just leaves the boxes by the street instead of bringing them to my porch. I have never seen a company that has such lazy drivers-in the job description it says you must be able to lift/carry a certain weight. If the drivers aren't able to carry the boxes to my porch, maybe they should find another line of work. My husband and I are disabled and cannot carry these heavy boxes up to our porch-we wouldn't even need delivery if we were able to carry it, we would just go to the store and get it ourselves. The Fedex drivers have no concern if the customer is elderly or disabled or unable to lift heavy items. This is their job but they just leave the packages anywhere.

Ordered a Starlink kit ($600). It was supposed to be delivered via FedEx July 17, 2022. It was marked delivered at 11:38am that day. No package. Checked security cameras (I live in a rural area with just about no traffic at all). Not a single vehicle drove by or near my property from 10am to after 1pm that day. I don't know where they delivered it, but it wasn't anywhere on the road I live on. I bet the driver took it.

So, this crazy story got real strange. I didn't sleep since the day before, because I didn't want to miss the delivery. With installation the next day, I couldn't reschedule unless I wanted this huge box in my living room until August 2, 2022. That was unacceptable, so I waited until about 4pm and still no box. Odd enough, when I looked at the status it said the box was back at the warehouse. No number to call unless it was in a retail location. Only employees could call that place.

I ordered a Printer online in mid June. I received my tracking information and a month later after following the tracking from another city to mine and never receiving the product I called the shipper. I tried contacting FedEx but that was an absolute joke because there seems to be no way for a customer to get in touch with an actual person there, I spent too much time on their website and number trying. The shipper was able to contact someone finally and found out that they had generated the tracking number but never actually picked up the printer. I am not sure what they were scanning or what the system was following when I used the tracking number and their website and phone number this whole time but it obviously was not my printer. Never again will I use them as long as I can help it and have requested that when my printer is shipped it not be through them.

It was early March 22 when my family sent a parcel from USA to India. It arrived quickly but took six weeks to clear customs, during which time FedEx did absolutely nothing to assist. Since I had left the country I asked the parcel be returned to the USA in early May. It's now mid-July and I've just learned the package has been sitting in a warehouse in, you guessed it, India since May.

I am genuinely impressed with how awful FedEx is, normally it takes a serious effort for a company to be worse than the federal government at a job, but somehow FedEx has figured it out. The delivery date that they provide is completely arbitrary, and their drivers are beyond lazy. I watched a FedEx driver stop in my office's parking lot which was full of cars and obviously open, get out of his truck and leave a "no one home" note on the door. I ordered a welder and two gas tanks on the same day, the welder was delivered early by UPS, while the gas bottles being delivered by FedEx are late.

FedEx was my go to company for incoming or outgoing shipments. I am not sure what had happened in the last 3 years, it is incredibly sloooow and changes to PENDING. Item sits at a site for 2 extra days PENDING every time it stops. Customers are complaining and it is frustrating because it’s not my doing. Then it happened to me. Wow! Now I really know how my customers feel. I stopped using FedEx now. I also avoid companies that use FedEx to send my merchandises. However, I request or pay extra for a different shipping agency. I currently can’t recommend FedEx as of July 2022. FedEx is going the wrong directions with their business model.

I purchased an item on Ebay to be delivered by Fedex. Tracking showed that the delivery will be on Thursday the 14th. I happened to open my front door on Tuesday the 12th and there it was. Last week a porch pirate got another package also deliver by FedEx with similar tracking.

The robot that answers the phone is not cool. She doesn't get the info correct and won't let me talk to a human being. I have not received my mail in 4 years! Unacceptable! I want my mail! Please call Penelope **.

We just discovered that FedEx subcontracts their shipments. Maybe that’s why there is no communication between the company and the shipper. Nobody seems to know what anybody else is doing. Their customer service is phony, but that’s only if you can figure out how to get through to a real person. My real person was in a Third World country with chickens clucking in the background. This is the company I trust with my belongings? You cannot call the head office for information or communication because they refuse to give out a phone number. Their tracking is a joke and tells you nothing. Our delayed box came back with a hole in it and was re-taped. When I opened it my clothing was destroyed. They made no mention of this and tried to cover it up. Ridiculous excuse for a business.

FedEx has issues delivering packages on time even if you pay extra 2 day delivery, you will get package 5 days later. Customer service are clueless and no help. Filing a complaint will not work either because they don’t follow up with it unless you put bad reviews in the internet. I am still waiting for my package that I was supposed to receive on 7/8/22. My package was just an hour away at Edison, NJ since 7/5/22 and haven’t moved until yesterday (4 days later). Now the package is in Arizona. They also have dishonest drivers about delivering packages. Every customer service tells you something different. A bunch of liars. Don’t bother with FedEx. Go elsewhere.

Delivery from Wayfair was scheduled for 6/5, we were not going to be home so paid additional $11.50 and rescheduled for 6/6 in morning, a day later. When package never arrived I called only to be told due to high package volume my package was delayed until 6/7 and I needed to contact Wayfair. When I asked for a refund for not providing the service I paid for I was told that I called and requested it be delivered late! So not only did they fail miserably they tried to blame it on the customer. Then dropped package over fence hanging out over public sidewalk and marked it "delivered safely at front door". Lies, incompetence and excuses! Avoid!

Worst customer service ever. We paid for priority overnight, but the package was not delivered to the address we put on the label by 10:30am. At first tracking said it would be delivered by end of day, then later it changed to being dropped at a Walgreens for pickup after 10:30, with no notification. Had I not tracked the package myself I would not have known to send someone to pick it up, and we would have missed our own deadline for work.

I just received my order of fresh dog food via FedEx and they actually let the box leave the terminal in Durham covered in a flammable oily substance that smelled strongly of gasoline. I hopped in my car and had the driver come back and get it and he informed me that he told them the box shouldn't go out like that. He was very kind, took it back and said it was his last day. I called FedEx customer service and while they are very sorry, because sorry of course feeds a pet, there is nothing they can do. So Fedex is a dumpster fire with values like integrity and customer care being the primary things going up in flames. Oh, yeah, and the fire hazard dog food too.

I never leave bad reviews, but FedEx is so bad I can’t just let it slide. The package was supposed to be delivered yesterday and signed for. My daughter was there to receive it. They immediately just stuck the notice on the door and took off without actually giving her time to answer the door. She went out, saw the truck, presumably they saw her, and they took off. Then CS said they would have it redelivered by 3 pm. Then at 6 pm, I got a call saying they can’t redeliver it and they took it to a Walgreens 30 min away. This was for medication I was supposed to have 2 weeks ago.

FedEx SUCKS!!! I would just like to say that FedEx SUCKS!!! They have had my part since what looks to be Wednesday. The vendor sent FedEx the pickup request the Saturday before. It was supposed to be at my house the Monday before they even picked the part up... Since Wednesday, when they picked my part up from the vendor, my part has bounced all over creation and back. It left Greenville NC Friday morning supposedly on its way to me and it ended up going back to Greenville Friday evening!!! It never got to me!

Let me tell you a story about #FedEx. We had a package out for delivery and an independent contractor delivery driver delivered it to the house next door. This is not the first time but probably the 6th or 7th that the same drive has done this. So this time the neighbor did not bring it over or text me. I looked at our security camera footage to see the drive deliver did in fact deliver the package at 11:06 at the neighbor's house. To make a point of this lack of attention the drive has for the deliveries I called FedEx. 3 days later the local office called and told me the driver will not go get it and deliver it correctly but for me to call the vendor and get a replacement. So how is that for customer service? How is it the responsibility of the vendor to replace an item when the shipping company refuses to correct the problem. We will be shipping with UPS or USPS from now on. Spread the word if you feel the same. #FedexCourier

Fedex stated they delivered my package. No evidence on my door cam of driver ever showing up. I tried repeatedly to locate my package with no help from Fedex. I called fedex several times and the person couldn't / wouldn't give me my local shipping center's phone number. He said he was in a call center and didn't have that information. He would not give me any details of the "investigation" that fedex was doing. Same response from their automated help. No details, just that they are researching the issue... My issue was never resolved. Either the driver stole the package or he delivered it to the wrong house. Almost $1000 worth of product missing. Poor customer service. Stay away!

This is the worst delivery service. I have been waiting at home all day for a package to be delivered. I literally did not leave the house because I was waiting for the package. Originally supposed to be here by 4:30 pm. Then by end of day. At 10pm, I get a notification that a delivery attempt was just made and no one was home. I was literally sitting on the couch by the front door. No one knocked or ran the doorbell. There was no delivery truck outside. Nothing. I called customer service and they said there is nothing they can do and I just have to wait till tomorrow for them to "try again". I have never had a good delivery with FedEx and will be avoiding them at all costs in the future. Ridiculous!

I was to receive a package Thursday the 23rd, it never came. I was then told it would be here the 24th never came. Thursday I was lied to straight out to by customer service. So today is the 25th. I was informed I would have it by the 27th which is unacceptable. I was told it was going to be delivered today since I have been lied to and misinformed by their workers this whole time. The package has yet to come today. I was told it would be delivered today by FedEx customer service supervisor. Worst company that ever dealt with. I would give this a zero if I could on the review. They need to be shut down or bought out by UPS. Their tracking is unreliable. It gives you no real information. They're just lousy all way around. Terrible company, dependable, untrustworthy. If you want to horrible experience use them. If you don't do not use FedEx. This is my third review since the 24th because of all the lies and run around I have been given.

If I could give a negative 10, I would. I will never use FedEx again. I have a small business on Etsy, and because of the size of my item, it was necessary for me to use Fed Ex. I shipped the item in a FedEx golf box on June 3, 2022, dropping it off at the Ventura Ca, facility on Colt St. on route to Woodacre Ca approx. 375 miles, costing me $111.00 plus box & packing materials.

I tried to file a claim which they made extremely challenging. The website is very hard to access what you want on it, they send you damaged packages AND they have the nerve to redirect you to this up useful inept site when you try to get on the phone with “customer service”!!!! A ** joke! Be more careful when you deliver packages. Da*n.

I have video footage of not only my lobby area, but the street outside. I waited for the package that was "On the truck for delivery" until I saw at 4:26pm, "Customer Not Available or Business Closed. Recommended action: Delivery will be re-attempted the next business day." I watched two hours of video. A FedEx truck never came to my location. If a retail company dealing with EVERYTHING from groceries to medicine can let you track your parcels "10 stops away," why can't a parcel delivery company?

I have had my last 2 orders from Amazon not show up at my home. The first on 6/17/22 was marked as delivered, I looked all over for package and did not find it. I pulled up all my footage on my cameras for the day of, before and after delivery date and saw no FedEx vehicle at all. The second package due on 6/24/22 was on hold saying my street did not exist. I have received many packages delivered by FedEx before with no problem. I do not know what has happened but I would not send anything through FedEx. They are not dependable and never deliver package on time. By the way on the package due 6/17/22 FedEx says they have no record of it when I see all the info on Amazon tracking, even has the FedEx tracking number and where it was out for delivery by FedEx.

I placed an order from Saks, signature required. I received a notice at 11:20am saying that the item was delivered at 11:07am, I don't know where because I was home at the time of the supposed delivery, I didn't sign for my package. I immediately went downstairs, I live in a big complex, there was no FedEx truck outside. Called Fedex and filed a claim, I’m still waiting for someone to give me a call. Worst service ever, this is happening quite often. The package was supposedly signed by UTVN, but no proof of an actual signature in their file. This is a shame!!

First off they double charged me for a delivery and they said they refunded me but I never received it, they told me that the problem is on my end, I tried to tell them that if you send a refund we will receive it but my BIGGEST problem with them is I sent a package out, only to a place three hours away from me, and it was suppose to be delivered the next day and it wasn't or the day after that or the day after that but on the fourth day. My customer took off to be at home and the delivery driver pulled up in his yard and turned around, didn't even get out of his truck, and left, my customer tried to stop him but couldn't. So we both called in to make complaint. My customer even told FedEx to come out and look at his cameras but they wouldn't. This went on for 10 days the driver saying he couldn't deliver it but again my customer looked at his cameras and again no FedEx driver to be seen even trying.

If I could give zero star I would! Fedex is the worst delivery ever, they lose packages and deliver packages to incorrect addresses! Customer services agents are also clueless and no help! I'm going to stick with Amazon delivery!!

They hang up on you to keep from answering questions. They damage your stuff and act like it's not a big deal. They refuse to let you speak to supervisors. They have been holding my package for 3 days.

Fedex delivery is very untrustworthy!!! I always received an email that my package was already delivered, when I check the tracking at the fedex website it says delivered at the front door BUT IT'S NOT TRUE. IT HAPPENED TO ME 4 TIMES!!! I DON'T TRUST FEDEX ANYMORE!!!!

FEDEX has to be the worse shipping company ever. On more than one occasion, they have sent me notice of package being delivered when it was not. I received notice of a package delivery yesterday at 4:45pm. It was not. Getting to a real person in customer service is almost impossible. The shipper says FEDEX is telling them the delivery date is today. The post office is a much better shipper than FEDEX. In the future if I order something that has to be shipped, I'll not buy from anyone that uses FEDEX.

I shipped a package using FedEx 2 day. At the Fedex store they said it will arrive in 2 days by 8pm. Never said anything about non-guarantee and non-refundable. The package took 4 days. I called FedEx and they started quoting their policies and said that in the terms and conditions on the little screen one accepts, declares all this. The person at the counter did not say anything. All they have to do it inform the customer, so a customer can make an informed decision. The Fedex customer service (revenue department) person on the line was rude and all he did was just talk and kept reading me their rules and not listening to me at all. My $35 or so I paid for this is completely wasted. The post office would have delivered it in the same time for $5.50. Fedex disclosure policies are completely set up to screw the customer.

Worst company! They will place packages on our unusable side porch even in the rain. All others put them on our glassed in front porch. When we have to sign for a package, they will walk up with the "missed you" sticker for the door with the package in their hand! They don't even knock. I know, because I have dogs that bark at everything. Today I was sitting 2 feet from the door when he did this.

We have had so many poor experiences with the Needham/Newton locations. Our company is now being told that they are refusing to pick up from our office building (Even if they come daily for other companies in the building) on any day except Monday and Friday because we don't ALWAYS have deliveries. But they come here anyway.... The woman that called to inform us of this was terribly rude and needs to be taught some manners.

Interestingly enough this time, the delivery required signature. It was "signed" by someone we do not recognize and now the package is missing. I filed a complaint and the parcels appeared to be in transit again... So, was it delivered or not? Your guess is as good as mine!

This is my third use of FEDEX for a LTL for a large and expensive e-bike. The other two were lost for several days and damaged upon arrival. This package has been bouncing around eastern Oregon for 4 days after being shipped from CO to Boise, ID. They delivered one of the two packages shipped at the same time and forwarded the large package with the bike from ID to OR, shipped to to Boise, ID, returned it to OR. It has had the label replaced twice and has sat on shipping docks for over 72 hours at various places.

Again, within 2 weeks, I have to deal with another delivery company without ethic. This time is Fedex. I'm happy at least we have company like UPS in America. I ordered the club jerseys for my son and he has game this Sunday. We suppose to get our package last Friday. My home's entry point is a little bit hard to find out. The delivery guy didn't give a good try and mark my address wrong address. I gave them a call and leave the detail notes. At Saturday, I didn't see my package again. When I called this morning, they are saying I didn't leave my unit #.

Package didn’t arrive as promised, 16 calls to customer service and an attempt to do their job and pick up my package and I still don’t have my item. Now they expect to take a 3rd day off of work and wait for it AGAIN. My package officially cost me 3x as much now - FedEx sucks how are they even in business! Amazon please start a shipping company!!

I scanned less than $5 worth of items and the Fed Ex Office charged my card $40, each time I tried to get the machine to read my card or to add another page (had to start over 4 times). Now, I cannot use $40 on my debit card since Fed Ex Office placed $10 holds each time I logged on to use the scanner. Posting so no one else does this and is shocked to see money taken out of their checking account (you cannot use $40 for up to 7 days). I won’t be using their machines again.

I recently moved to Tallahassee Florida and I've had 3 FedEx deliveries "delivered" but nowhere to be found. I've had to call them to retrieve my package, which last time they sent back to the shipper, causing me to repay for shipping, when they made the mistake. I have notes on all my shipments including noting on FedEx.com itself that I want my deliveries straight to my apartment. Instead they deliver it to the mailroom and it goes missing. Why can't an organization as large as FedEx follow simple instructions that they created in the first place? I'm really tired and frustrated at paying for next day shipping only to spend 3-5 days retrieving and reshipping a package.

Our dear friends at FedEx were to deliver a package for me with 2nd day early morning delivery. According to FedEx "weather and storms" delayed the package from a Thursday morning delivery and the package finally arrived on Monday. Not a bad day and they charged me $90 and what I received was a $15 service had I chose to send regular ground. All I ask for is charge me the regular ground rate but due to "terms and conditions" which is very convenient, I'm screwed and FedEx has won the battle. I am beyond disappointed in the poor delivery and notification, and even more disappointed that FedEx has become oblivious to their customer base and would seem they do not care about business and only about making an extra dollar. So long FedEx, you have just elevated the US Postal Service and UPS to almost an equal level of performance.

Fedex has lost a package sent to me! Package disappeared and no tracking has been available since 6/1/22. Should have been delivered 6/6 and now they won’t talk to me, tell the vendor it’s lost or do anything to assist until 6/13! Essentially I have to wait a full week for them to do nothing so that when and if they decide to admit they’ve lost the package so I can have it replaced I’ve been out the product for over 3 months from order time, shipping and then replacement if it’s still even available! They give their customer service agents the same robotic message to say “I’m sorry. The product is in transit to the warehouse”. Even though they can’t say WHERE in transit or WHEN it might be there because they have ABSOLUTELY no idea where it is! And then they have the audacity to have a message that says “weather delay” on the track my shipment message on the vendor site where order was placed.

A stolen iPhone where the package was opened, the contents emptied and re-taped and no one notices that they are delivering an empty box? Automatic tellers have a weight recognition. Even if you put your plastic bag it detects and warns you. Surely FedEx has the capacity to stop its employees from stealing. But this is intentional. This is negligence and NO WONDER THEIR SHARES ARE PLUMMETING when online commerce is booming. A dying company. The cost of shipping was $45. They insure your contents for $100 (if they even return your calls.) What a corrupt company FedEx is.

I placed an order in the U.S. to be shipped to Canada. It was held up at the warehouse by FedEx. I called to find out why and was told by FedEx I owed them $70.00 USD for a broker. That is $100.00 in CAD. That is highway robbery. We spent several hours trying to get to the bottom of this, precious time wasted. After the order was shipped back to the sender FedEx admitted that I was given the wrong information. We were hugely inconvenienced. FedEx obviously doesn't train their staff and couldn't care less. They did nothing to rectify the situation.

Package was shipped from Australia to Mexico. FedEx Australia accepted the package without question. Arrives in Mexico, Mexican customs claimed there was "medicine" (over the counter healthcare supplement) in the package which needed a "special Government permit" for clearance. We requested for the package to be returned to origin but the customs broker (Sor ** - Senior Clearance Specialist at FedEx Cancun, Santos ** (Fedex), Mizael ** (Fedex), Jen ** (Grupo Aduanero), Jaime ** and Fernanda ** of Grupo Aduanero - **) claimed they could "subdivide" my package and deliver everything but the "medicine".

FedEx is the absolute worst parcel carrier in the whole wide world, hands down! Their booking agents are fully clueless and they do NOT even have customer service, none that I ever experienced. It doesn't matter if you email them a thousand times or call, you never get a soul! I just booked a pick up over the phone, for a client, using their account number and the clueless lady that scheduled it never mentioned a bar code label, nor sent me one to our email. (How would I know when we do NOT use FedEx?) I addressed the package properly and when they came they would NOT take it saying it needs a scan bar! I've emailed and called with the confirmation number I was given and I never got a reply nor label even still! It shipped UPS!

We had been trying to pay for duty on a shipment for 4 months. No customer service rep would send us an email or an update or call us back. Every time we checked they would say they would send us an update via email or call, nothing. They sent us 2 invoices in the mail that we got after the final notice expired & 2 more after it was paid saying we need to pay it. Our product was sitting at our local Winnipeg depot for 3 weeks then got shipped back to Mississauga for nobody knows why. We could not get it until the invoice was paid even though it was and they kept saying “we will send you an update when the product will be ready for pick up”. 4 months of this empty promise. They just informed us that our $200 order has been disposed off because it went on too long. Absolutely a garbage way to treat people. Nobody cared or even tried. They should be ashamed of themselves.

I started shopping at a big box store almost 10 years ago exclusively. FedEx was the carrier. Items arrived broken or damaged late or not at all. I stopped ordering from this big box store and switched to a competitor. Any issues with Shipping and delivery were rectified immediately. Not so with FedEx. I requested holds on packages due to being on vacation. Packages were left visible for days on end at my residence. Packages were left outside in the weather or not delivered period although FedEx in the app of the big box store they shipped for claimed items was delivered. I requested refunds. The items showed up the next day after each request. My driveway was wet. The drivers ploughed through it and hit a pole. Enough. I asked them to park elsewhere and to put packages in a certain spot at my residence. Last week the driver failed to deliver packages again and was rude. Done. I will not use any company using this carrier period. Enough!

Last month I received a phone call from the local FedEx Ground office saying they needed to verify my address in order to deliver a package I had from Walmart. After I verified my address I was told that it would be delivered the next business day. I still have not received that package. Yesterday FedEx delivered a package with no problem at all. However, today I was supposed to have 2 more packages delivered but once again was told I needed to verify my address.

Here in Bolton it use to be great with same delivery girl over last 20 years or more. She's a little peculiar, has several cats and too much strange colored makeup but she use to be reliable many years ago. Maybe because she's been there so long she is emboldened enough to claim she tried delivering when she did not and doesn't even leave a note, delivers late half the time, and have had to track urgent packages several times. She lies. I am shocked at how MOST packages are delayed now as I have questioned why she might be peeved to do this since we did nothing to her, very strange, horrible courier now. The worst imaginable, and they are suppose to be next day which is laughable.

I had an order, it happened to be being delivered by FedEx, said I received it, and I didn't but can't tell me where it was left at, only that it's in my city. And the lady was very rude. It may not be her fault, but try to help the customer who is paying you for the delivery.

Just Horrible company. Now, ALL you get is someone you never spoke with apologizing for something they did not do. Or they know nothing about, I was issued pick up number, It was scheduled, and no one ever showed, It was a Friday, package to be there Monday, And yes, Was not picked up, They know nothing about it, But They are sorry, When I ask them about the pick up number and what happened, Again, "I am sorry but show nothing on my end," I am told, So they schedule it for 3 days later and give me a pick up number one digit off from the first pick up number. Years ago they would have looked into it, figured out what happened and then apologized, Now, "Sorry, We make a lot of money, We grew off your backs, TOO BAD SUCKERS, I AM SORRY," EVERYONE SHOULD GO TO UPS OR DHL, Getting to be cheaper and more dependable!!!!

Today, I found the item I purchased from Sam’s Club split open with the contents falling out. It is an item that needs to be put together and I am not even sure all of the parts are there. I am shocked at how careless and unprofessional the driver(s) are.

Fed EX states my package was delivered but Not to me and Not signed for by me. A Fed EX supervisor stated they lost the package and has NO idea where it was left. Fedex is refusing to refund my cost per my claim. The case number is **, tracking number for the package is **. The company I bought it from Good Life Wholesale LLC 620 N 43rd Ave Suite 200 Phoenix AZ 85009 would do nothing to help.

FedEx drivers are lazy, they refuse to deliver packages to the customer's door. They will leave the packages someplace than lie to the employer by stating they delivered the package. This a constant issue in my apartment complex with FedEx. The UPS, USPS, AMAZON, have no trouble walking up a flight of steps to deliver a package. When call FedEx to find a solution to the problem, the FedEx Representative tell you it out of their hand once the driver doesn’t return with any packages, so they don’t want to help the customers either. The FedEx drivers are dumping packages anywhere they want, then they call it delivered.

Without notifying me, FedEx just dumped my over 10 boxes of sofas on the street. After they drove away, I got messages stating my packages have been delivered. We have a long driveway. Fedex didn’t even bother to try to call me and get to my driveway. Terrible!

Ordered 2 sheds from Amazon. FedEx sent me an email saying they arrived May 16. Never got them. So in spending all morning calling Fedex and Amazon. This is what happens. Fedex delivered my sheds to Cleveland tx. Dropped them off at a gated driveway with no signature. I live in Wichita Falls Tx miles away. Of course fedex blames Amazon but fedex sent me the email. The sheds were on special. I can't get them at that price again. There is something really messy here with fedex. They either hire people who can't read or someone is making some extra money. Of course fedex takes no responsibility for this. Haven't even tried to make things right. This is a sloppy underhanded delivery service. I beginning to wonder if all of the packages that are stolen off of porches are all taken or if some are just sent to the (wrong) address. Fedex is banned from delivering anything to me from now on.

If you pay extra to make sure your package arrives on time, the driver will make sure to just leave a "we missed you" tag on the door instead of knocking or ringing the doorbell. Then the online tracking portal will tell you the package will be redelivered on a saturday, only for it to never arrive. You could have picked it up at a facility, but they won't tell you that since you're waiting for the delivery. Then you call customer service to find out they don't deliver on saturday at all, and your extremely time-sensitive package will have to wait until monday for redelivery. They offer no alternatives to get your package on time, only empty apologies. Their online tracking system lies to you, and the delivery drivers don't actually attempt to contact you to sign for your package. USE ANY OTHER SHIPPING SERVICE BEFORE YOU TRY FEDEX.

Had a new toilet tank shipped via FedEx from a supplier. Had the tenant waiting all day. At 4:19 pm I received a text that said a delivery attempt was made at 4:03 pm. I knew from past experience to "let the games begin". I have done nothing for the past week but chase the package. FedEx is horrible. I do not believe they attempted delivery. I have now had a tenant without a toilet for over a week. Luckily this is a commercial property and there are restrooms located in another part of the building. DO NOT USE FEDEX! They are horrible at their job. This shipping service is a waste of time and money. I will be asking the supplier to reship the toilet tank via UPS.

FedEx has promised delivery from over a week ago everyday. Started a claim 5 days ago. They have had my package in their possession for 10 days. 7 days at the same facility. I call 3 times a day. They won't overnight it. They lie when it will arrive. Promised me return phone calls and have not received one. Pony express in the old days could of done better! Will always request a different shipper from now on when purchasing items online. FedEx Sucks!!!

Dozens of late shipments. Tracking is poor. They lie about attempting dropoffs. Currently I have yet another package lost that was supposed to arrive yesterday. No information exists now lol. They are adept at wasting the time of their clients. DO NOT DO BUSINESS with these **.

Providing today's broken promise: FedEx ground shipment from Brooklyn Park, Mn. to Batavia, NY. First promise was for delivery yesterday 5/17. They moved it up to 5/16, then back again to the today the 18th. This is an very important small box shipment of samples for a customer. I have to postpone 2 appointments due to no samples. Absolutely stinks. They have consistently broken delivery promises. It's 4:30 PM Eastern time and no FedEx truck!!! They used to be great, I will ask my suppliers to never ship Fed EX again.

I paid a lot of money on Friday for second day service and it's now Tuesday and my package has been sitting in their Omaha facility for two days now and is still just sitting there. I was hoping they would be better than UPS but they are just like them. After they get your money they don't care.

Every time I am expecting a delivery over the past couple of years my delivery status turns into "pending" and my delivery ends up being 4-7 days later. I get messages saying they attempted to deliver but no one was home. LIE. I have been home every time and have a Ring doorbell. They have not attempted. They suck and I will NEVER use them to ship my packages. I'll use UPS.

I recently ordered a cell phone that was being delivered by FedEx. The first delivery date by FedEx was May 13. Upon tracking the delivery the next day it was changed to May 14. I spent all day on the 13th and 14th waiting patiently by the front door. I had been without a phone for 6 days. Shortly after 1:00 pm my wife receives a text that no one was home to receive the delivery. That was an outright lie. Even if one of us went somewhere for a while we always made sure somebody was by the door. Not only does FedEx not deliver on time they lie about skipping your house when it is inconvenient to their route. Another time FedEx left the delivery right outside the garage door with no notification. Of course I ran it over backing out. We'll see if the third promise is delivered later today.

These people are liars and deadbeats. They NEVER deliver on time and what they do deliver is often damaged. Companies should drop them. They have become so awful at what they do that I hate it when they deliver, if they deliver at all. I was home the whole day, and there is always someone at reception, so there was literally no excuse for not delivering my parcel. They are just lazy. I would give them zero stars if I could.

Fed Ex has become the worst shipping company in the nation. They used to be the 2nd best behind UPS. They send bogue delivery attempt messages! I was expecting a package that required a signature, so I had to make sure I was home to sign for it. I was home waiting the first day, then I received a message that they attempted the delivery and no one was home. Wrong! They never came. My security cam is proof. I called the customer service and she said that she would send them back the same day for another try. You guessed it, it never happened. The next day, again the same thing. Got a message that the attempted delivery wasn't successful. What a bunch of lies! Now, they are supposed to make a last attempt tomorrow. If they do the same thing, the package won't be delivered. Avoid them! Management needs to be fired.

Let's just start by saying, this is why huge companies shouldn't be allowed to be this bug. FedEx is typically always the company that people use to ship online international goods. And every time my order is being shipped from them, I've had an issue. Recently, I ordered from a company and once it got to FedEx, the product stopped moving (I was tracking it). It was in Memphis for 9 days. I inquired about it for multiple days by calling them and kept receiving the same response from workers- it's being looked into.

I was supposed to receive a package from FedEx which I never received! Just because the delivery person said that they delivered it doesn't always make it true! They wouldn't even listen to my side of the story and made it seem like I had gotten the package and done something with it, which is wrong. I've never had any package come up missing before now but I'm never using them again just outta gp, one disappointed senior citizen!!

Today is Wed. My package was supposed to arrive last Friday, when I looked it up, it said it was coming Monday instead, then Monday came and went, update now showed that my address was wrong and they could not deliver (**). I called and confirmed the address was correct and was told that delivery Tues. So late Tues night I called again and they said it will absolutely be here Wed before 8pm. She said that was the shipping deadline "so it WILL be there." So I call today, Wednesday, and I'm told the same old "I'm sorry for your inconvenience, but it shows delivery tomorrow".

Chose FedEx to ship the body armor to NY. I said that I need this package to be delivered in 2 days and it is very important because the volunteer was flying from NY to Poland and was supposed to delivered this body armor set. I paid 400$ for 2 days delivery and no one warned me that delivery could potentially be delayed, moreover, I was told that it would be delivered. As a result, the delivery was delayed for 24 hours and missed the flight. This package could have saved the life to one of Ukrainian defenders, but it didn’t, thank to Fedex. Not only they failed to deliver my package on time, but even refused to refund my money for this express delivery. This is a fraud! Worst service ever..

Is this a FedEx blackhole? No movement. Does FEDEX understand what priority mail mean? "FedEx location ROISSY CHARLES DE GAULLE CEDEX, 95." Why are even FEDEX priority shipments stuck there for over 10 days?

A simple 2-yard piece of linen fabric leaves Lithuania on March 22, 2022, shipped via FedEx. It moves quickly through Germany and France, then half-way around the world, and arrives in Memphis, TN within two days. Great! But after a week or so of sitting in Memphis awaiting customs clearance, I begin to track this package and call FedEx Customer Service to find out what the delay is. They tell me customs is really backlogged and there’s nothing they can do to speed it up.

Mailed a package from DE to Washington DC on 5/03, and paid extra for 2 days delivery (Scheduled delivery on my receipt: 5/05). Tracked the package on 5/04, it was transferred to a FedEx hub in MD. Tracked again on 5/9 (after I became aware that the package was not received) and found out that the package was still seating in the MD hub since 5/4. Called the FedEx corporate, they couldn't explain why the package was not delivered, just saying that there was a request for future delivery, request that I didn't make. The USPS would have cost less and would certainly provide a better service. Conclusion: FEDEX CANNOT BE TRUSTED.

I don’t understand why I keep failing for the okie dokie. I order through Amazon a lot because they have really reliable shipping for pretty much free if you have prime. But every once in awhile I order special things that doesn’t use prime. Always happens to be FedEx who craps on me. My package always gets delayed. The last 4 was delayed at least for 3 days. Even have overnight that moves to on fedex truck for deliver. Then delayed and never moves for 2 to 3 days. Their excuse is, "Sorry. We was busy." But it never makes it to the truck the next day even though it was just there. I really believe these packages never leave the warehouse and it’s just a tease so we won’t call them the day off. I hate these guys.

FedEx is a real scam. FedEx is a real scam. I paid $109 of shipping from Florida to be delivered in Gréolières France. The Truck never came to the client. The client stayed home waiting for the package for 3 failed attempts from FedEx. Not even a text message or an email explaining what the issue is! Nothing!!!! Worst, their site has only useless web pages allowing you to do nothing! Only adding to your frustration. A button to manage your delivery allows you to do NOTHING!!! Now my client has to spend $10 for each phone call to local FedEx at NICE to recuperate the package herself. Why would you charge additional $10 for each phone call?? Really? Not even scammers in third world country are that bad!!!! This is going on since April 26 2022. The worst rating shouldn't be ONE star!!! Should be - 5 Stars!!!! I am furious.

My FedEx package is inexplicably missing. They made a delivery "attempt", whatever that means, then said it would be delivered the next business day. It has been multiple business days and the status has not been updated. I went to fedex.com which was zero help so I tried customer service. They have an automated chatbot which is less than useless. Apparently paying actual humans to chat is too much for them. So finally, with no other choice, I call the dreaded customer service phone number. I am once again greeted by a robot, as is usual, except this robot inexplicably does not register the 12 digit tracking number I type in; instead I have to speak the entire number. That goes about as well as you would expect.

Always lost my package and I can't make a claim because they says is delivery but in wrong address, USPS and UPS is better services. Even Amazon is a very good sales and delivery company because they do take responsibility for their packages even if they lose them, not like Fedex

I ordered a small item from a company in the U.S and it was shipped by FedEx. The tracking indicated it was delivered and signed for. Yet I'm at work all day and never signed for it and the security camera footage in my condo showed no indication of a delivery being made. Clearly the driver was unable to access my building and lied about dropping off the package. I called FedEx and was told they'd be launching an "investigation" but nothing happened. I'm at work all day and am not at home to receive packages. FedEx never offered me an alternate pick-up location like other couriers do. Because it was "signed for" the company is now refusing to refund my money or send me a replacement. Avoid this sleazy company if you need to ship by courier.

Every time I have a package delivered to me by Fedex I get a text saying they attempted to deliver and customer was not available. Every time I have been sitting in front of my front sliding glass door waiting for them. They never attempt to come to my door and just send the message. When I call Customer Service they say there is nothing they can do except try again tomorrow. This takes days from me being able to do anything else. And these are packages that don't even require a signature and could just be left on my doorstep! The worst customer service!

Federal Express did not deliver as promised. Their tracking site reflected that two attempts had been made to deliver the package, however, they had not which was confirmed by their representative. Apparently, due to their high volume, they extended the delivery date by 3 days but instead of showing that on their tracking site they kept stating that it was on its way and then that an attempt to deliver had been made. Delivery times are reflected as up to 8 in the evening which means that I sat home for two full days waiting for a package to be delivered and will again be waiting all day tomorrow. They should treat their customers better.

These lazy idiots just dropped off a $1400 package and instead of wheeling it around to the entry door where it would not be as visible from the road and then MAYBE ring the bell to let me know it was there, NO they just dump it 12 feet from the street in my driveway? WTF has happened to FedEx? I have reported this same issue 5 times and it still keeps happening. I wish I could post all the pictures of where these deliveries have been placed it would blow your mind.

Even USPS is better. Fedex would not knock on doors or ring the bell, and yet they would say they attempted to deliver. I recently had fresh fruits delivered and because of Fedex all the produce were rotten before they finally made the delivery. They left a note in the mail room on another person's mailbox saying they attempted delivery, but they did not even bother to come to the apartment door and try to knock or ring the bell. Even when the delivery box clearly said it was fresh and to be delivered on the same day. I work from home and would have easily received it. They have customer's email and shipper's contact, they could have sent an email on expected delivery and I would be on the look out. They are notorious for doing this, and this is not the first time it happened to me. I don't ever use them and I would avoid vendors that use them.

Until now I would like so many others rate Fedex as a delivery service as 1 star. But now it's gone to another level. I had a guitar shipped via Fedex to my shipping address which is a UPS store. The package was marked delayed for 7 days and the trace dept. could not find it. Then suddenly after 7 days it gets marked delivered at 1 pm and "left at the front door". So the driver claims they left the box outside the UPS store at 1 pm on a weekday when they are open. And Fedex then says, "Oh well it's marked delivered, case closed." So no wonder why driver theft is such a problem, they practically say to them "Go ahead, we don't care if you steal a package just mark it delivered at the front door!" Wow a pathetic way to operate. I will never ever buy anything again online that gets shipped FedEx. Do yourself a favor and skip this company.

Fedex delivery driver lied and said he tried to deliver. I have 3 cameras facing front street in sync when motion is detected in any of them. Never came and my entire family was aware of package that required signature. I understand if they got busy but do not lie considering I made myself available all that day to sign for package. I called customer care but quite frankly they do not care. If given a choice I would not choose FedEx.

I sent two packages to my son for his birthday and ordered "signature required" for both deliveries. The cost for this service was an additional $6 per package for a total of $12 for the two of them. When the mail carrier delivered the packages, he signed for them himself (as proof, he misspelled my son's name in both instances) and threw them into the general mail delivery area. When I tried to be refunded for the total $12, I was told there was no dollar breakdown on the invoice for the required signatures, just an indication that they had been requested. I told FedEx that was an error on their part and I shouldn't be penalized for their bad bookkeeping.

Fed-Ex used to be the go to company when you needed to ensure delivery. Now, they're worse than the post office. I have a package that requires a signature. Fed Ex tells me at 8:45 AM that my package will arrive by 8:00PM. I'm supposed to wait around all day for my package? Even the Cable company will give you a 4 hour window. I'm done with them. Service is bad enough that I'll check if a company uses them and shop elsewhere if they do.