FedEx Reviews

All experiences I have had so far were good. I can rely on their estimated time of arrival. If any issues occur, customer service is there to support. Shipping is always fast and reliable. FedEx is my first choice.

I have received all my packages through this company in a timely fashion with no signs of damage. I have always received them on the day promised and the tracking system works wonderfully. I would highly recommend this shipping company to anyone looking to ship items.

They were nice and friendly. They put my packages where I had asked them if they could. I received my parcels on schedule and one 6 days ahead. My parcels were in good condition. The big boxes had not been thrown around or anything like that. I would definitely recommend FedEx.

FedEx drivers seem more caring and more intelligent, they do a much better job with deliveries to my home, they place my delivery on the porch (Not in the driveway) and ring the door bell for notification.

The majority of my packages are delivered via FedEx. I've noticed that 90% of them arrive ahead of estimated delivery time, intact and are placed discreetly at my front door. I'm very pleased with their service.

They are normally pretty good. They had one mishap 3 years ago delivering me a package. The address clearly said my (Cold Lake) address but they delivered it to Edmonton AND then shipped it back. I never received my package at all to this date 3 years later.

I have used FedEx exclusively for the last 4 years. I send boxes up north every few months. I have noticed that the clerks in the shipping stores like inside your local Walmart are great about giving out coupons for your NEXT visit. Problem is they do NOT give them to you when you go to ship. I had this happen with "Charlie" at a local store here. And it's happened more than just a few times. This time I sent a complaint into their corporate office and never heard a word. So, I will be changing to UPS. Not that much further away and I have had coupons in the past with them and they did honor them.

FEDEX seem to go the extra mile to get delivery items to the customer in Hawaii. They make multiple delivery attempts. They also take extra precautions against "porch pirates." Package pick-up scheduling is beyond expectations.

Carrier consistently leaves packages at unprotected entrance, exposed to rain and snow and passers-by. Signs at this entrance direct carrier to protected entrance at rear of building. This entrance is, of course, a few more steps away from their truck. So I assume that time restraints on the drivers cause them to leave packages exposed to the elements; or laziness?

I was tracking a package that was 20 miles away from my house and that same day the package was 120 miles away in a different state in which it had to travel on interstate 70 through my town. This seems stupid and such a waste of resources that I can truly understand.

I sent out a large 30 lb package with Christmas and birthday present inside. It was delivered a day early and in excellent condition. Everything was intact and I was happy there were fragile breakables inside and I was told the box, even with the weight of 30 lbs, arrived on great condition. It looked like it was just sent, no evidence of being thrown around or mishandled. Good job FedEx.

When using FedEx for business and Personal needs, I appreciated knowing that my parcels and packages are going to arrive intact and on time. On the rare occasion, when it doesn’t, the tracking system gives me peace of mind.

I've had more damaged parcels this past year, along delay after delay! Including seeing packages thrown. Even Amazon Prime cut them from handling their parcels says something. What is said they were the only company I only used for ten plus years, and do not have a credit return policy. They blame weather delay on their site and no weather issues in the area I shipped it to. Shame on them.

During the month of December I used FedEx to ship over 45 packages with ground delivery. I shipped a very expensive Holiday Inflatable that was valued at $850.00. I purchased insurance to safeguard the delivery. I also made sure there was adequate bubble wrap inside the box as well. When the shipment arrived to my recipient the outer box had been punctured. It was deep enough to have gone through to an area of the inflatable therefore damaging it enough that it would not hold air. I made a claim with Fedex online and attached the bill of sale for the item as requested and was told it would be reviewed and finalized within 5 days. I then received a rejection letter from Fedex stating I had not provided enough proof such as photos of the box.

The company is efficient and delivers packages timely and without damage. Fedex is a dependable delivery service and is highly recommended. This is my go to company if I need guaranteed delivery and peace of mind.

Excellent service. Usual don't take long to receive packages. Shipping is little expensive but every thing these days were cost living has increase at fast rate. Most packages can be left at door of home without signing that creates problem when you work.

There are times when packages are placed in a position that are visible from the street. There are places on our porch to place them out of sight. I do appreciate how well your delivery status update system has improved over the years.

They are much more careless with their packages. They drop or throw them on our deck and never ring doorbell. Often put deliveries on our sunspots steps under a sign that says "please make all deliveries to back door". And most of their people hate their job and the company!

42 out of 67 times that I had to use FedEx my packages were late at least 1 day. These times the business I purchased from used FedEx. I wouldn't use FedEx if I had a choice. The customer service was nonsense. And the prices are through the roof.

Best part of Fedex is you don't need an account to be able to pick your package up at a delivery location, worst part is how they treat your packages. Two items I recently picked up from them rather than deliver to my house were both damaged, not beyond repair but the collectible value was ruined.

They are the best! Very friendly and nice. They brought my packages to the door and let me know they were there! I recommend them to everyone. I also received text messages from them, when they were shipped and when they were out for delivery. I also got a text after they delivered my packages.

Always delivered when promised and never any damaged to packages. Also works well with scheduled pick ups. Always very helpful when contacted by phone and online tracking works great. Dropping off at storefronts is very easy.

Over a number of years I have used FedEx for both personal and business. In my experience I have found FedEx to be a reliable company to do business with. Sometimes their prices to ship parcels are competitive other times they are more expensive. However for reliability I feel comfortable using them for my shipping needs. I find the ability to track packages and know pretty much when a parcel will be arriving to be pretty consistent. In most cases if a package is going to be delayed for weather or whatever, it is as always good to have that information. If I had to recommend a company to friends or associates FedEx would be my choice.

They do deliveries on time but they also take packages back to the Depot and you have pick them up, and for some work I'd the same hours they make their rounds, and there are those rare occasions when they lose a package or deliver to the wrong address.

Fed Ex ground has consistently left parcels exposed to the weather, namely rain without covering them in plastic, as their competitors do. The cardboard boxes are typically soaked through. Fortunately the shippers take the precaution to wrap the product in plastic or there would likely be water damage.

FedEx is usually on time with their delivery, but sometimes they just throw the package on your doorstep and don't even ring or knock on your door to alert you that there is a package. Pick up time is fairly good. They pick up within a set time frame.

Fed Express handles my packages with care and delivery is prompt. I usually receive my insulin within a couple days from the shipment date. Boxes are never damaged and I have viewed through my RING device that the driver never drops or throws my package onto my porch. It is always placed carefully next to my entrance door.

They say that the package is undeliverable more than half the time and I end up picking it up myself at one of their hubs. They get paid to deliver but don't deliver. Worst delivery service I have ever known. They cheat us out of our money for a service they don't do. If I want to order something and find out FedEx is the delivery service, I cancel my order and look for the product from a company that uses someone else to deliver.

I ordered a very important package that needed to be handled with care as it was very expensive almost 2 thousand dollars. The FedEx driver delivered it on a day where the weather was horrible. Not his fault of course. He double bagged my package in to giant plastic bags, tied the ends of the bags and he was not satisfied with just that since he didn't think that would keep it dry since the wind was also blowing very hard. He took my recycle bin that was outside and placed it over the bagged packages and then also grabbed a piece of a cinder block of concrete and placed it on top of the recycle bin. After that he wrote a note and placed the note inside my storm door telling me where my package was and why he did that. He wanted to make sure it didn't get wet, destroyed or stolen and I certainly appreciated the job he did and continues to do.

Always on time and always a great experience. Always in good shape. Always dropped off at my door. Never had a problem. Always courteous by and by delivery.. Love FedEx. Always recommend. I like the tracking mechanism.

I’ve never received a damaged shipment by FedEx. Shipments are always delivered on time and the drivers are very courteous. I have been very happy with FedEx. I also like that you can drop FedEx packages at various retail establishments for convenience.

I ship a lot of important letters and documents with FedEx. Although pricey, it always arrives when they promise. They have a few options on how quickly you need your items delivered, obviously the quicker the more expensive, but if your items have to arrive by a certain time you can be very comfortable that it will.

I have had many dealings FedEx. All my experiences were great. Everything always arrives on time and in perfect condition. I would highly recommend this company to everyone. I could almost guarantee your experience will be as perfect as I have described.

We had two different packages delivered on two different days and both time they dropped the package on the porch and didn't bother to ring the doorbell or knock to let us know they left a package.

Fedex has always been my shipper of course. They're extremely prompt and very courteous. I would recommend this company to any friend, family member, or coworker that was in need of a reputable company to trust that their package would arrive at the destination safe and sound.

I had 3 packages damaged and missing items. Only one was reimbursed. You have to hold for customer service for a long time. It didn't use to be that. I hope they fix this issues. The price should include some insurance.

They have frequently not been in time with deliveries. Delivered packages to the wrong address.... No pickup on Saturday for important documents. I've been given the run-around several times when trying to call about a bad delivery. Was told to call the shipper when it was definitely a FedEx problem.

Drivers are always very friendly. If I get to the door before they leave and say "Thank you", they always reply with a friendly acknowledgement and a wave. Not so with other companies. My only complaint is that they've quit ringing the doorbell. Other than that, Fedex is the way to go.

Almost 100% good experiences with this shipper. A slip up here and there, but all resolved with ease. The delivery people seem to aim to please and are pleasant in my experience. They even leave packages inside my garage based on a note I post on my door.

Any time I have ordered anything that is delivered by them I know that it will be delivered on time with no damage. They are very easy to use because of all the drop off points they have. If you need packing, they will help with that.

Always on time. Great employees. I have always found them to handle my packages with care. They have always been very courteous and if it is a heavy or cumbersome package will always ask me where I would like them to put it so it will be convenient for me. I am 80 years old and the last statement may not be a big deal to to you. It is definitely important to me. Thanks Fedex!

I have had multiple horrible experiences where I have had to call to track down packages from FedEx! Either they don't know how to find addresses or use a GPS, or they just don't care! I cannot help it that some of the places that I purchase Items from use FedEx as a carrier service, but if you have the choice to...DO NOT USE THIS SERVICE TO SEND YOUR PACKAGES AND OR MAIL!

Very serious cie, I use them for international shipping. Good rates, always on time. They respect their quote not like DHL that I use to deal with. I have no time to discuss every invoice. I am satisfied with them.

Fed ex seems to well not breaking thing and delivering on time. The prices are a bit high and the drivers always seem to speed by paying no attention to how heavy the trucks are or if they are nothing anyone by driving so fast! I have small children so this is concerning.

FedEx ripped me off! I shipped a TV from Indiana to Florida to be picked up at a fedex store, they shipped it back to me, saying the person that was supposed to pick it up refused the package, that was a lie! My brother in law said they never contacted him, they refused to refund my money! Crooks! I will never do business with them again!

I do a lot of online shopping, pretty much everything that isn’t food... and then some foods. Most packages are delivered by Fedex and some are delivered by one of two other companies. My Fedex driver is always courteous and friendly and I’ve never seen that my packages have been handled roughly. The reason I put 4 stars overall is because one day when there was a different driver and I was waiting on 2 big Walmart boxes, I stood out front and watched the substitute driver take my boxes to the neighbor’s house.

3 times they have dropped off ammo I ordered to two Different neighbors down the road. One did not find it until snow melted a month later and I have a big steel sign at the end of my driveway with my address on it! The drivers must not be looking at the driveways or mail boxes and just at their GPS! Plus if there is any snow they will not come down my driveway ether.

I've been very satisfied with FedEx over the yrs. They've kept me updated with my purchases via email. The delivery person was polite and friendly. Just having to bring their delivery vehicle down my street to deliver is an obstacles course. Great service.

Without fail, if an item I ordered is shipped thru FedEx it will never arrive to my address. I have a address that is very easy to find but they deliver my items to another home on my street besides mine.

We use FedEx almost daily at my business and they always pick up our packages on scheduled time and it reaches its destination when it is expected. The drivers are always very courteous and polite. We of course have had packages that got missed or delivered late but that is always the exception and not the norm. I also use Fed Ex in my home when I am shipping items to my grandchildren in Michigan or my son in Chicago and again I have never experienced any problems with the deliveries or with packages being crushed or torn open.

I usually have to wait long lines when going into their drop off. 2 people working and older that don’t know how to print!! Waited 30 minutes. People are not friendly at all!! Need more people to do the shipping.

They are friendly and helpful in the store fronts. I never have a problem receiving or having my packages delivered. I love the feature where they can wrap the product for you, all you have to do is drop it off. I had my work laptop sent via FedEx and it was received and sent back to me in about 3 days.

Have always had great service from Fed Ex. They provide greater tracking ability, and are very accurate in on time deliveries, much better than the competition. I use Fed Ex over competition every chance I get to choose who I prefer as my shipper.

I have used FedEx for shipping for years. Products I send always get there in great shape. I have also received items shipped to me With FedEx and they have always been received with no issues. The packages are always intact with no holes/tears/dents.

The drivers pay attention. They handle everything good. No late delivery they take time to place your parcels in safe places. They get to know the regulars. Always polite. Everyone recognizes the truck.

I have a locked gate, and whenever possible they play e the item over the gate with one hand and catch it with the other. They then push the item far enough towards the front door so the porch pirates can't reach it.

I was in Europe and needed some items, a friend sent them from New York. They were supposed to arrive on Monday and it was quite expensive. I received a notification that they would arrive on Tuesday, already annoying as we were approaching a time frame when I could just have sent them by mail much cheaper. I stayed home all day on Tuesday to be sure to get them. At night I received a note that they had "attempted delivery and no one was there to receive it" - a flat out lie. I spoke with the neighbors and they said this happens all the time with FedEx because it's hard to park in the city streets so they don't even try to deliver, they just race in and glue a sticker on the door and then race off again, and you have to pick up your own package on the following day from an inconvenient location.

They're cool. They go over and beyond to take care of their people. They make sure you're happy. I would use again. All's I can say is they need more good people there.

Friendly and put package in the right place to keep it out of the elements. Feel like they think about where to put packages. Never have any issues the handling of the package, damaged products. I would highly recommend them.

I like the fact that since I have been shipping with FedEx (15-20 years) I have only had 1 pkg lost. All packages have been delivered on time. The price is a little high but the service is very good.

I love FedEx. If I can I try to have my packages shipped through them. My packages always arrive on time or early not to mention in perfect condition! Whenever I get packages through UPS they tend to run to behind and my packages come banged up. Also our fedex driver hides our packages for us so one takes them and even knocks on our door to let us know they dropped them off!

Had a tv delivered to here and the tv got broken, poor packaging and then they denied it and refused to cover the coast to fix (replace) so if you're having Texas FedEx shipped please think twice before you end up with broken item.

Packages always arrive when they are supposed to and I like how they ring doorbell when dropping off package and they are always in good shape. They are good at following directions where to leave packages.

FedEx outsources delivery to a third party, who rents a panel truck for deliveries. I have watched this truck travel up a hill with its back door open. Boxes are falling out of the truck on to the roadway. The boxes never make it the last 100 feet, but the driver marks them delivered. Then it is up to the receiptent to file a claim that they never received their packages. Just try to reach anyone at FedEx to file a complaint. It is impossible.

Good service, fast delivery, polite employees, parcel arrive before the expected date. In good condition without any damage on the parcel and nothing is lost. Would recommend to others and always trust on shipping items.

FedEx refuses to bring packages to door despite repeated requests by both me and company I ordered thru. Packages left at end of driveway and packages arrive with damaged boxes. Always arrive very late in day after 6 PM.

FedEx always meet or surpassed my expectations. Delivery was on time and arrive in perfect shape. I was always pleased with their services, including packing. I also used FedEx to ship delicate items. They packed and shipped my items, cheaper than I thought, arriving in perfect condition.

I would have given FEDEX an overall 5 but, they have a tendency to leave my packages just anywhere and people can just walk away with them even though I have left specific instructions as to how the package is to be delivered. I've asked to sign for my packages and was told that if the sender does not ask for a signature then the package is just left and good luck receiving it. I wish they would give the customer the option of signing for their packages no matter whether the value is $10.00 or $10,000.00 dollars!

Always courteous, ask if we need help. My husband a has a bad back and they have often placed the item inside the door at his request. You always get a smile and the package is in good shape. One time the package was damaged. They showed us and returned to sender with no question asked and we promptly received an appropriate replacement.

FedEx has an excellent reputation for the timeliness of delivery of their parcels but they are often-times the most expensive alternative especially when Ground-type of shipping is desired. Furthermore, I have had some parcels, especially larger packages, get damaged while in transit in the care of FedEx.

I was supposed to receive medicine last Wednesday. Today is now Tuesday. Every day I have received a text indicating that they can't deliver today because of weather. We have had a little snow in Denver but not every day. I have even went so far as to reroute my package to the nearest UPS delivery location to me and keep getting the same excuse. I am about ready to hand this to my attorney since this is medicine that I am waiting for. I am hopefully getting escalated to a manager but I have been told that in the past as well. Complete BS and will call my pharmacy and tell them never to use Fed Ex again. I am Fed UP!!!!

Absolutely the worst carrier delivery service in the Troutdale, Oregon area. Consistently late and delayed delivery with non-existent communication. On numerous occasions I've requested SMS updates which was acknowledge but then no updates were sent not even after delayed delivery. On recent experience I waited all day by the door for FedEx delivery which never arrived. It was delivered next day without notice or SMS from FedEx by the door without even a courtesy door knock. From now on it will be USPS or UPS or I won't order at all.

I recently received a delivery, I missed the first delivery for which they left a notice letting me know that they will be making a second attempt the next day. I received my heavy package the next day just as they said I would, I was beyond happy for the fact they even make a second attempt when most other companies don’t even bother. I’m very Impressed with this company!

FedEx has always been on time with deliveries and they have always been in excellent shape. I found that they sometimes are cheaper than USPS or UPS but the normal occasional shipper who does not have a commercial account gets hosed on the pricing.

FedEx always delivers on time. They always put the package in a secure place and ring the doorbell to let you know it's there. So far I have never received a package damaged and I order at least once a week from several different companies because I am disabled and cannot get out to shop. It's good to have a delivery company to rely on. Thank you Fedex.

I have never had a problem with this company. The delivery drivers are ALWAYS polite when they are delivering a package, as are those in the office when I have to go in with one to have delivered. I am always impressed with these people. They have even had smiles at Christmas time!!

They are fine doing business with, except that on my NW side of town postage is a few dollars more than on the SW side of town. I don't know why this exists but it is not fair. Maybe someone can get to the bottom of this. Thanks.

They break my desktop computer that I shipped from Louisville, KY to Trenton, NJ and when I did the claim they denied me the claim because I don’t have proof of ownership like who keeps all their receipts. I will never use FedEx to shipping anything or will I buy anything that shipped using FedEx, they lost a very good customer.

Even though I find FedEx a little pricier than UPS, they make up in their quality of care of my package! They are never late with their deliveries and often early by a day or two! I give them an A+!!! I tell people this all the time! Thank you FedEx!!

FedEx has always delivered all of my packages on time and they have never been damaged. I have no issues with shipping or receiving with them. They always leave the package in a place that can't be seen from the road, which is nice.

Great service, on time, with respect and care. The company delivered the last package in an amazing short time, and with no damage whatsoever. They do an amazing job of on time delivery - probably the best in the business.

A good company and managed well. Staff and drivers are well trained. Nice to work with. Stores and trucks are always in good condition. Many types of services and pricing if needed. Can pack or crate your items with proper packing materials.

They take great care with my packages, I know them by name, they always bring treats for my German Shepherd Courage who deeply loved them all! Phenomenal. They bring me birthday cards, I give them milk and cookies because they work so hard.

I've never had any problems with FedEx regarding being on time & nor has there been any damage to packages that were delivered to me. They are Professionals in my view. If I need delivery service I choose FedEx whenever possible.

Fedex service has always been impeccable and fast, they always leave my package in a secure location and out of the weather. When and if I do get a damaged package 90 percent of the time it’s due to improper packaging by the shipper. Highly recommend Fedex.

FedEx is perfect! On time, easily trackable deliveries from amazingly strong professional, oh so friendly drivers. Trucks look so clean. Exciting when you see truck pull up and you know a delivery is here. Customer service phone workers are amazingly knowledgeable and friendly.

Their shipping time isn’t too bad. I think they could take better care of the packages, every time I get a package it’s damaged in some way. I did have one bad experience with a driver. He was extremely rude. He came to my home then said the package must have been left at the warehouse. I asked him if he could check one more time. He refused. So I called FedEx. They got him to check again and it was in his truck... He had to come back and drop it off.

I have yet to experience any significant delay or problem in delivery over many years of usage! Their tracking system has saved me on disputed deliveries to others. They have been better than the postal system.

The FedEx agent was extremely helpful and knowledgeable. Handled packages with care. In addition, supplies available to send packages. Neatly arranged for ease of choice. Packages arriving at my address always in good shape.

Pricing is high. Normally the associates at the FedEx shipping center don't always give you the best option to chose while sending a package. They tend to go by the system suggested high value elite shipping rates, most profitable to the company. Sometimes time is not critical, there is no need to pay a high price.

Fedex has gotten very lazy. Instead of ringing doorbell. They just put on stoop!!!! I have a disability and sometimes cannot carry boxes upstairs because too heavy for me. These are mostly healthy men.

Lie from top manager down to delivery person. I ordered red wines online, they never got delivered. I got emails from them saying they attempted delivery but nobody at my address or door was closed. I even got a phone call from route manager saying this is their last attempted. But my delivery address is a auto repair shop, open during business of 8:30 to 6 pm. I was always here and my door was always open, this is a big parking lot with 3 wide opened garage doors. And funny thing was their attempted deliveries were around 12 or 1 pm.

Starting with the fact that FedEx Ground isn’t provided by FedEx, is a contractor with whom they have an agreement but they doesn’t even fulfill the policies FedEx has. The delivery drivers are extremely lazy and liars: they looks for every possible excuse to not deliver the packages when they have to walk upstairs, they always have problems “finding the addresses” even the commercial ones. If the driver is in a “good mood” he, at least, leaves the package wherever he believes will be secured within the first floor of the building until the owner looks for it without caring about thieves or weather conditions. There hasn’t been not even just one delivery that FedEx has made me that I didn’t have some kind of situation with them before it was completed. The worst shipping company ever and expensive.

My experience with FedEx has been very good. They ship on time and their packages arrive with very little or no damage. Their drivers are courteous and many times, they take the time to ring the doorbell before leaving the package. I truly prefer FedEx over USPS and UPS.

FedEx takes the time to put packages in plastic bags to keep packages from the weather. The "other" companies do not do that and that is a big disappointment. USPS does not and UPS...not even close.

FedEx has been on time and I like that most of the time they send me a text that shipment has been received. You can request email instead. My packages have been intact so I have never received a box damaged. I get packages monthly since 2018 and I have no problem with Fedex.

We went with FedEx after UPS was mangling our packages way too often. Prices are better, but rising at an alarming rate. Transit time was not that great but they seem to br making progress there. Would not go back to UPS, although we use USPS for smaller packages.

On time and early deliveries. Never had any problem with FEDEX. Like the morning deliveries. Delivery guys are always nice. I prefer get packaging from Fedex. The brown truck from the other company comes backed up some time. Never got a banged up package from fedex.

FedEx “tends” to be the most reliable - though sometimes packages arrive after the schedule time and day. They do offer the most flexibility in shipping options. Generally they are the cheapest option, but not always - in which case I comparison shop.

Their delivery drivers are always on time and never had any issues with them. The delivery person makes sure I receive my package and my packages is never left visible on the porch for thieves to steal my package.

I really love dealing with Fedex. Their drivers are friendly and are quick to deliver or pick up your packages. If I have a question they are respond knowledgeably and with confidence! When they deliver my packages they know our house and deliver it to the back deck because they know that I have a bad back and can't lift 100 lbs. boxes and I can't lug them up the stairs..

We live in the mountains, with much snow at times, even so, not once has our packages been late. The drivers are always smiling, packages are always undamaged. We are 100% + satisfied with all that FedEx does for us. Until approx 2 years ago, our address up here wasn't know & FedEx was somewhat confused as to where packages were to be delivered. They sent someone to make sure our address was correct & our names. They never missed a package from then on. I wish that UPS would follow in their footsteps. We still don't receive packages from UPS as ordered. A BIG THANK YOU, TO FEDEX.

This is a good company. Unless weather related their shipping is always on time or early. I have never had a package that was damaged. Their folks are friendly, prompt and their tracking is the best I have ever used.

They make deliveries on Sundays and they always deliver on time when I'm supposed to receive packages. I definitely recommend them. Great customer service when needed. They always deliver my products from Amazon in one piece.

Working for Express, I was told to try shipping that way. It came to my place of work, took a few days to arrive and was $55... apparently would have been higher. Respect for packages and delivery is always emphasized.

I like when companies use Fed Ex to ship items because they are reliable and can be tracked. The con is they do not follow drop off instructions and if it requires a signature they make it hard for family who live in the same household. Pick it up if you can't because of your schedule

The majority of my orders are always FedEx. They are kind, friendly, fast and careful with our packages. I would always suggest them if you want something in a timely manner. I had one package not due until the 10th of the month and it arrived on the 5th.

Very reasonable on price and customer service is always a plus. I would definitely recommend their service. They have always been good with me. I would definitely recommend FedEx to anyone. I love their customer service.

FedEx always gets stuff confused. I've had packages missing and they won't and refuse to do anything about it. They said it's because anybody at the address they go to is allowed to sign for a package. Several of my items have disappeared.

FedEx does a great job handling the mechandise, keeping you in the loop with time of shipment, its movement and expected delivery. You can also check location of any packages daily. Excellent reputation, knowledgeable, and very helpful with loads of services worldwide.

I’ve always been pleased but occasionally they will leave a package in plain sight or on the top step. I would rather it be put around the side. But they are always friendly and I always say thanks and they speak back.

Shipping time is good. Not much damage. Wish they would ring the bell. I dont ship as much as I receive, but they are way better than UPS OR USPS. NOW UPS using the Postal Service to deliver, and this service really sucks. They throw packages around. Damage a lot. And also dont ring the bell!

Fed Ex has better rates for my needs than UPS by far. USPS is better for lighter weight items, but overall I like Fex Ex for ground shipping. The drivers that deliver to me are pretty nice. I have asked them to leave my items in a certain spot at my home and they have done so. Some drivers a little more conscious than others, but never had something thrown over our fence. On the other hand, a few items I have shipped have been destroyed when they got to the final destination and I have had to file a claim. They have always been good about paying the claims in a good time frame. I will continue to use them for future shipping.

Easy to ship with, many convenient locations, reliable on-time as-promised delivery, friendly, helpful service, good selection of supplies at locations.

I have dealt with UPS for several occasions and I have found their delivery time on spot with the help of updates given to me via text or email and my packages arrive undamaged so far, I would recommend them to anyone.

Location, location, location. Ease of ship label making and the numerous drop off locations are a huge plus and the ship pricing is more economical than competitors. I ship on average twice a month and FedEx has always been my shipper of choice.

Usually Fedex deliveries are on time and they are polite and professional and then you get the ones that will let your package sit for days at the stop of station and makes it not worth it to spend the extra money.

This is way too expensive compared to the regular services. I like the care they give to packages and have never been disappointed in their delivery. Not sure I appreciate the fact that they won't insure it unless they pack it.

Timely deliveries, places packages out of rain, very friendly drivers, driver delivered home packages needing signatures to my husband's work! Driver is very careful driving in our neighborhood - there are many children here and always outside playing.

Fed Ex is one of the most dependable companies there is. They work hard to deliver packages in a timely manner and it's rare that a package arrives damaged. The drivers are polite and courteous. I prefer to only use Fed Ex if possible!

Fedex usually takes excellent care of packages (as opposed to OOPS (UPS) and generally is great at maintaining promised pickup and delivery times. Where they faulted is estimated shipping costs are almost always lower than final billed shipping costs. For a small business this can really add to overhead. Not cool.

They deliver more on time than any other carrier I used. They treated my packages correctly like fragile electronics with the best care. Other carriers in the past have brought me broken items with big holes in the boxes.

I like to get my packages with Fedex, my deliveries are on time, I have never had to go to retrieve my packages from a pick up center like with other companies. And, I have always gotten my items intact, no damages during transit whatsoever.

Fed Ex needs to look at their inefficient routes. I can watch my items pass through distribution centers, going from the Southside of Wisconsin all the way to the northside of Wisconsin and then back. Typically takes 3 times longer for delivery than UPS.

FEDEX is way more reliable than USPS. They're efficient in delivery and notifying recipients of arrival of packages via text/email. Drivers who serve are courteous and helpful with questions. The cost to send packages are more affordable than regular USPS mail.

Absolutely horrific service. This is the second time that on the day of delivery I get notification that not only will my package not be delivered on that day, but that actual delivery date is unavailable!!! At the moment, The FedEx app shows my package will deliver today, while the virtual assistant says it will deliver tomorrow. Save yourself the headaches and use UPS. Never had such issues with UPS.

My building doesn't allow deliveries to be left in the lobby, they must be taken to the addressee's apartment. There is a large notice at the building entrance noting this. UPS, AMAZON, USPS almost always follow the rules. FedEx usually doesn't: even though their delivery confirmation may state LEFT AT APARTMENT, packages are left in the lobby. One left there for me disappeared, it is not a very secure lobby. Perishable deliveries packed in ice in foam containers are left in the lobby, where they might remain for days.

No matter what time of day the Fed Ex truck arrives at our house, I can always look forward to a convention knock on the door or a ring of the doorbell letting us know something is out there. If I should happen to see the delivery person I am always greeted pleasantly. Never have we ever been disappointed with torn up packages from fed ex either. I can’t say enough how friendly and helpful the delivery people are enough though.

I ordered my dog's medicine through Chewy.com and expected in 3-5 business days, after 8 days I called FedEx and was told it's in transit, but I should contact the company, I did and they were sending me another bottle. Long story short, it 13 days for the first bottle and 19 days for the second. I complained and got nothing, no apology at all. Glad my dog wasn't dying. ☹

What I like about FEDEX is the fact you can track a package from the minute it leaves until you sign for the package. They are very serious about their on time service. The drivers are always professional as well.

They always ring the doorbell with a welcome greeting and say have a good day or good evening with a smile. And if the package is heavy they assist me to bring it in. I haved lived at this address for 13 years and I have not had a bad experience with the company.

I set up my account with Fed Ex to have all packages delivered to my front door. The delivery driver ALWAYS ignores the instructions and leaves my packages by my garage door. Since I don't know when the packages are delivered, I have had packages stolen from my driveway. It is VERY frustrating!!!

There has been a problem with my packages and some of the other tenants' packages in the apartment building I live in. Our packages are just being left in the entry of the building with no notification that they are there and where someone can just walk off with them.

I think FedEx is the best and most reliable shipping company on the planet. It keeps me updated while my parcel is coming/going (better than the others companies), which is very important to me. The only thing I'd like FedEx to do is raise the amount of insurance it offers - which is why I gave it a 4 rating on pricing. When I need more insurance, I'm forced to use USPS.

I was very surprised to see my package would be delivered on a Sunday. Indeed it was. The driver even rang my bell to notify me that the package has arrived. I wished him a great day. And he replied, "Thank you." The only thing I saw was a small dent in the outer package. The inner package air bags on one side were deflated. The other side were still inflated.

Always knocks on the door after delivery. Places packages in front of our door as we live in an apartment building. Delivery is most always on time and comes when they say they will. I buy most things online as I'm disabled and FedEx is my first and only choice if I'm given one.

FedEx's downfalls are their user-unfriendly website and their customer service. It's a crap shoot when you call them for help if you will get a competent CSR or not. Generally, if I can tell within a few sentences if a CSR doesn't know what they are doing, I will hang up and call back to speak with a different one. Sometimes it takes two or three calls.

I have no negative comments to say about FedEx. They have delivered mail, parcels and on time and with no damage to my merchandise. They have been around a long time for a reason. Dependable and trustworthy company that I would recommends them to my friends and family.

Fedex seems to have the most accurate/useful/informative package tracking, even when it's the service that goes through the U.S. postal system. My only complaint is that they seem to be more inclined to drop off a package without ruining the doorbell. It really helps me if they do, because I know to go outside and grab it (or if I'm at work, I get an alert from my app).

When I had refrigerated meds delivery, they would leave the box w/o notice in an apt complex. Often it would not be delivered on time. Calling the office was no help & extremely poor customer interaction.

Only carrier I trust for shipping my valuable items! Fast service, excellent customer service, secure delivery and good hours of operation. I shipped a package to Bahamas at one time and came 3 days earlier than USPS despite same delivery date.

I’ve worked alongside of Fedex and other parcel companies. Vehicles appear quite a bit dated. Representative seemed satisfied with the job. Packages always appeared well handled little to no damage.

I needed to get a document to someone in no more than two days. They offered overnight delivery but that did not happen. It took four days for the document to arrive. Not sure that they are reliable for express documents.

FedEx does a really good job delivering packages. They ring the doorbell and always greet you with a smile and are always courteous and professional. The packages are in good shape. If they leave them and it is raining they put the package plastic bag.

I have had nothing but great experiences with FedEx. Always on time if not early with our shipments and logistically it just doesn’t make sense for my small business to go through anyone else. FedEx provides a quality service from what I have seen.

FedEx has the quickest delivery time with packages arriving in the best shape compared to other shipping companies. Their price may be a little higher, but you are paying for better service. I always enjoy my clean Fedex shipments.

FedEx would be an awesome if it incorporated back to basic customer service. Be on time, be courteous, extend the delivery schedule time so the drivers have realistic schedules.

Slow to recover or compensate for missing parcels. I'm still waiting a month later and nothing has been resolved at present. Very dissappointing from the buyer's perspective. Ordinarily they are an amazing shipping option, and this was likely a 'one bad apple' scenario...

As long as the shipping company can keep the list of irresponsible driver to a minimum there should be no problems. I have seen videos on Fed Ex and USPS and UPS who are not the best delivery people, the way they treat people's items and the damage they cause, plus it cost the company million a year in claims.

FedEx is suppose to deliver parcels to our home but they continually deliver them to the base of our driveway which is not even visible from the house. If it is a small parcel they sometimes tie it to a tree branch. We have received all types of parcels at the bottom of our driveway in rain, snow & hot weather.

We have 2 doors into our home, both coming from the main driveway, the sidewalk splits 2 ways, one to the back (side) door and one to the front. The back entry does not have any protection from the weather and is easily seen from the driveway, there is no covering or awning to protect the packages that are also visible to a passerby. The front door has a large covered but open front porch, it is protected from the weather and packages are not easily visible, it is by far the best place to leave our deliveries. The only thing that is a bit more difficult is there are 2 steps up to that porch, maybe driver is too lazy to climb 2 steps.

I sent a package through FedEx Ground, one business day shipment on January 28th. After spending hours and hours on the phone with FedEx customer service which were NO help at all, my package was received by the recipient on February 4th. FedEx did not take responsibility and did not care. My document arrived late and it hurt me financially. Again, FedEx did not care at all. The worst customer service ever. They should not be in business.

We ship in average 350 packages a month -domestic and global. We decided to test how Fedex preforms vs USPS. We shipped 2 boxes. One was returned to us after 12 days. Reason “hold expire”. It was home delivery. Delivery was not attempted and kept in office. Fedex refuses to accept responsibility for the failure and refund shipping charges. Second package left fedex center after holding there for 3 days and is supposed to deliver after 6-7 days. Usps delivers in 3 days.

Had an expensive product shipped to me which the sender required Signature reciept for. FedEx went to the wrong side of my duplex twice while I was there and said just left a note saying they couldn't deliver because of Signature. I used the app, went to the store, called the reps, and they refused to tell me when the next delivery time was, couldn't schedule a time for me, couldn't leave the package at a fedex location for me to pickup and said the package would be sent back if I they tried to deliver again and couldn't get signature. So I cleared my schedule and waited at home the entire next day that the delivery was scheduled to be dropped off and they never showed up, just pushed it to the next day when I was unavailable. Absolute worthless customer service.

I had a very horrible experience with this company. I moved some personal things from the Midwest to Las Vegas, however, my experience with FedEx reveals that the company does not have the customer at the heart of its business. If they did or do, their staff would not behave the way they did. Day 1: Delivery guys left a door tag because I was not around (simple reason: I work full-time) and I spoke to the company I moved my personal stuff to contact FedEx to drop the items at the apartment office which has the same address as my apartment and about 30 seconds walk from my apartment.

Damaged my parcel, even it was packed very properly and had two big signs "FRAGILE"! Had to send it to the service center for warranty service, now have to pay 86 euros for replacing damaged parts by them.

I don’t know if this is a problem with our local contractor, but for the past couple years reliability with FedEx has gone downhill. Completely. Today is day 3 of delivery exceptions. And oddly enough, the weather is pretty great today, as are the roads. Horrible customer service as well. A half hour wasted there. Whenever possible, I choose companies to order from that do not use FedEx as the shipper. Sometimes, you just don’t have a choice..

On Wed Jan 22 I was sent a tracker by FEDEX informing me that my package would arrive Friday by 8PM. This fit into the 2 day shipping which I had paid for so I was OK. Friday Jan 24…NO PACKAGE. I checked the tracker and the delivery dated was moved back to Monday by 8PM. This I was not OK with, especially since their tracker indicated that my package was 45 min from my house. I offered to pick it up myself, to which I was informed that they would not relinquish the package while “in transit”. Maybe it was just a bad employee. I tried another two times. Once nicely. The second with the promise of a bad review. No cooperation. FEDEX politics dictate that employees have no common sense. I will give them credit though; they were very polite as they informed me they are useless. I pray my package arrives on Monday.

The worst delivery company EVER! Every time someone sends us a package through FedEx there's always issues. We've experienced lie after lie from drivers. We also have video of a driver throwing a package at our door. We've been told they "forgot" to physically put a package on the truck even after scanning it for delivery. Twice we got a notice that they attempted to deliver and no one was home, another lie since we are sitting here watching you sit in the road in front of our house and we can hear your music blaring!!! We have it all on camera and the customer support has absolutely no control over the situations and can't do much to help except contact the facility. It doesn't matter to them about the customers who are waiting for a package, the sender has already paid for the shipping so they made their money. To hell with the delivery process.

Been with their customer support for the past week and a half and it’s been an unbelievable lack of customer support. First phone call was an to update them which we come to find out on the second phone call, they claimed the call was never made and it dragged on. A few days later, I call to follow up and we find that they need additional information which we provided. Out of frustration, I called again and were told they're holding the package for unless fees are paid.

I ordered a set of tires on 1/13/2020 and unfortunately they were sent by FedEx, and FedEx lost them. How do you lose tires??? Then I got one tire from FedEx that was left in my driveway, thank God I was home when that was delivered. This was after I had put delivery instructions on their website. Then the Company shipped another 3 tires, unfortunately through FedEx again because they have a contract with them and cannot do anything until their contract runs out. So again, I provided delivery instructions and instead of FedEx reading the instructions as asked for, instead of putting them in the garage or at least at the side door to the garage in order to screen them from the road and avoid having them stolen, they put them on the Front Porch next to the door so everyone can see them, including the hoodlums in the neighborhood. I don't understand why they didn't leave a sign "Free Tires, take them."

The rudest customer support experience ever. I sent a car key to my husband in Wichita, KS to be delivered on 12/30/19 at 8:30 am. The package got lost on that day and FedEx calls him to say that. My husband had to come back so now he finds person to make a replacement. It costs him $230.So he gets it made by night or 12/30 and drive back home. FedEx delivers key to wichita next day 12/31. I receive claim has been declined letter today with stupidest reason. I call customer service and they give me number for revenue dept. The guy listens to my story and says, "We will reimburse your fees." And I ask, "What about my $230." He says, "No we don’t pay that" and says, "I am declining your request" and hang up. Like the worst of the worst customer service ever. Never doing business with them again. Can they be sued? If there was less than 1 Star I would have chosen that.

I had a package shipped to a family member. It was never received. I called FedEx and was told it was delivered. The driver never went to the house. The time and date the tracking said he was there someone was home. Now they are telling me my claim was not approved because it did not request a signature. The company to me is encouraging their driver to take what they want with this policy. The driver was never at the house therefore in my opinion, they saw what was inside and took it. I will never use FedEx again. And their customer service sucks big time.

I was publicly shamed and kicked out of the St Louis Park, MN FedEx store by the store manager Dylan. Picked up a package that I had held at the store because it required a signature. The package I received had my name but I was expecting a bigger box for a computer when instead I received a smaller soft package. Obviously something was wrong here. I leave the store and open the package up in my car. In the package I find a backpack, not a computer. Inspecting the package I see they stuck my name over another label of another customer and address. Looks like when they had my package rerouted for hold at the store FedEx stuck the new label on the package of someone else.

My package was supposed to arrive YESTERDAY, but since they keep sending it to Keasbey NJ (3 days in a row) they changed my delivery date from 1-17-20 to 1-23-20.. I called yesterday and was assured someone would get back to me and OF COURSE they lied again. I called again today and was told "They dont work on weekends".... SERIOUSLY?? Looks like they stole my package so I notified the sender to request a new package NOT TO BE DELIVERED BY THESE INCOMPETENT MORONS! Their JOB is delivering packages AND THEY CANT EVEN DO THAT! SMH...

Unable to get out of bed, I asked the driver to leave it by my apartment door, then I buzzed him in. He never stated he needed my signature and didn't leave it at my door. As I watched him out my window take the package back to the van I called FedEx. I explained I couldn't get out of bed and they stated too bad I'd have to go and pick it up. It was not my fault it wasn't delivered. It was a driver not communicating and Fedex states they will not come back. Twice now is as many months Fedex has done the same thing with very poor customer service. I've already contacted the company I ordered from, posted reveiws on 3 sites and and may contact the media if this is not sorted out.

I sent a little 1 lb box for overnight delivery on Dec 26, 2019 for deliver before 10am on Dec 27. The package was eventually delivered on Dec 30. There was no apology at all. Indeed, I never heard from FedEx until I called to complain. Then the company said it could give a refund on the COST OF THE DELIVERY SERVICE. So, FedEx refunded the entire cost of $63 which is the best that they can do. But, FedEx is a great disappointment since it no longer is the delivery company “when it absolutely, positively has to be there overnight”. It is now just an overpriced, unreliable delivery company. IMHO, it is better to use UPS which makes no pretense about delivery schedules!

FedEx delivery is horrible. They can never deliver packages when they are supposed to. The driver will come to the door with a door tag already filled out. The driver will never ring the bell because they are in too big of a rush. The customer service is horrendous as most of the reps can not be understood due to language barriers. I do not recommend this company.

Nothing to ever say good about the company. I have never dealt with such incompetent and lying people. Every department, all the way to corporate sucks... I mean sucks. I would buy a billboard to let the world know about them. I am furious over the things they have done. I wish the owner would call me so I could tell him he hired a bunch of ignorant people. All of them. I mean dumb, lying, does not know their head from a hole in the ground and everything possible bad about a business is something under worst business in the world. FEDEX and I am FEDUP with them.

Updated on 01/16/2020: After my fiasco with FedEx on 1/13 and 1/14, I am greeted with an email that says there was an "exception" to delivery on 1/14: "Customer not available or business closed." I understand they must put something in their box, but how did they know whether or not we were available? We were available and we are not a business and FedEx does not have a reputation for accuracy. So you know, I know the problem starts at the privacy gate to our house. FedEx will not allow their drivers to enter through a privacy gate, so how are they to know if I am home or not? FedEx lied.

BEWARE of FEDEX! It’s simple, fedex said they left a package in my front door, and of course the tracking number said it was delivered too, but IT WAS NOT DELIVERED, PERIOD!! I had proof also, but they told me I was lying and that my case wouldn’t be looked into any further! The only thing I got after this was a letter telling me the same thing I was told by a representative. I have never been treated like this by anyone, much less a company. This is the single worst experience I’ve ever had with a business, BEWARE! I didn’t want to give them one star, but I had to, unfortunately.

FedEx admitted to delivering a lift chair I ordered to the wrong address and then changed their story. I never received my order that was shipped from the seller. After their so called investigation my case was closed. Contacted CC to cancel payment. Would not recommend them. Especially during holidays. Very unprofessional.

FedEx seems to always be off on the estimated delivery schedule. Waiting on a package that the tracker said would be delivered by end on the day I expected. Then all of a sudden, poof, no info on package. No way to track it on tracking page. This seems to happen a lot with this company. From now on I will only request UPS delivery.

On Friday afternoon I scheduled a pick up with FedEx to send a document with a prepaid label for standard overnight. The attendant said it could only be scheduled for pick up on Saturday after 8 AM. So I confirmed all the information and she scheduled the pickup. Around 3 PM on Saturday, after waiting the most of the day, I was about to call them when a Fedex driver finally showed up. But he said he couldn't pick up the envelope, because he was from Fedex Ground and the label was for Fedex Express.

I had an irreplaceable package 'go missing' from a drop box and at no point in this has FedEx shown that they care. They closed out the claim investigation the same day it was opened, without doing anything. They never once contacted me, despite having phone numbers and email addresses. I just spoke with a customer service agent who told me a little check was sent out to me to comp for their incompetence, but again, they never called me to tell me that they've washed their hands of it and will do no more. Basically, if you use FedEx and something goes wrong, you'll be really disappointed on how they handle things. UPS or USPS.

I have a business and all products are delivered by FedEx. For the past 6 weeks not one of my orders has been delivered when expected, they keep changing the delivery day and then act like it was never supposed to be delivered on the original delivery date given. I have called with no acceptable resolution even though my delivery is less than 15 miles away they won’t deliver it and I can’t pick it up because it is evening. I have to shut my doors tomorrow because I don’t have the product I need to do business. Unreliable, poor customer service. Not sure what has happened because they use to be great. If given a choice use UPS.

One of worst experiences EVER!!!!! STILL waiting for replacement cards sent to me from financial institutions. Waited ALL DAY for delivery driver to arrive, then he left without so much as attempting to knock on my door. Unacceptable! Because driver refused to deliver 5 packages yesterday sent from financial institutions (when I had 5 OTHER PACKAGES from OTHER delivery services deliver on same day without a problem), then to leave ridiculously vague message indicating "delivery not suitable", giving not enough detail to determine how the circumstances might be changed to allow for subsequent successful delivery, it wasted 5+ hours of my time to track down. That was on 1-8-20 when the packages all SHOULD have been delivered.

I am wishing my package was being delivered by UPS! I just watched a UPS truck drive to my neighbor's house! Instead I have been watching the tracking on the package say, "Delivery exception- Local weather delay-Delivery not attempted." We has snow two days ago and the roads were plowed that evening. No weather yesterday or today, yet the driver stopped trying to attempt delivery at 3:18pm. Seems the driver just wanted to go home early. I called customer support only to be told this was a "Smart Package," and she could not even attach a note to the package. UPS has met me when I missed a delivery!

Updated on 01/09/2020: After three calls to FedEx today my package was finally delivered. However they also delivered someone else's package to me. I have called them twice to come and pick it up. I still have it. Then I find out I had another package delivered to my front door yesterday. Not sure who's front door it was but it was not mine. I have called and file a claim for it. Yes more phone calls to Fedex just the way I want to spend my day. I realize FedEx uses contractors. Fedex needs to find another contractor to deal with or figure this out before any more damaged is done to your business due to poor/horrible service. All I want is or get the items I order online in a timely manner. Should not be this hard.

Updated on 01/16/2020: A FedEx driver cause damage to my property, Everyone I spoke with gave me the run around, and flat out lied to me. They all say it will be taken care of and then the next they say we will pass you along to "another person" until you just realize they will not take care of nothing. I am so upset. Don't trust anything they say and keep them off your property.

Just received an e-mail from FedEx that shipping charges for a package I sent in December would be re-rated from ~$68 to ~$207. While I can totally accept that quoting is an imperfect science, it strikes me that this is an unconscionable practice and certainly absurd. Initially, their customer service rep stated: "that the quote is just an estimate and we reserve the right to adjust." After I explained the fact that it is both acceptable practice and a reasonable expectation that adjustments might and could occur, their quoting engine is required to at least be in the ballpark, versus 300+% off of the target to be a valid business practice. She escalated it up the chain, re-quoted based on the current rate table and ... Behold ~$79 popped up.

Fed Ex does NOT deliver to PO Boxes. In the event you (post office box recipient) purchase from a merchant who UNFORTUNATELY utilizes Fed Ex, they will CREATE a random addy to dump your parcel. Good luck with recovery....FED EX IS BEST TO BE AVOIDED AT ALL COST!

These stupid ignorant losers are the biggest idiots to exist. First they say something in northern Indiana is going to be in the middle of Kansas in 24 hours. I didn't know that trucks flew packages in for delivery. A CDL driver can only drive 10 hours and only work 15 in a total of 24 hour period. So I knew that was BS. Then they it would take 3 days to get to I:L , so they're sitting on their ** doing nothing. The package is still sitting two days away. Stupid morons. Why have a tracking system that doesn't work or for that matter why pay a bunch of lazy losers to do something I could have done in 48 hours. Never again you two-bit total ignorant morons.

I was expecting a package. Door bell rang. It took me 30 seconds to get to the door by the time I opened the driver was gone with the wind. A sticker was placed on door explaining delivery will be 2 days later.. I had to place a hold at a FEDEX facility. What is the convenience? None! Use UPS. Stay away from FEDEX.

I had requested for the pick up of my luggage since I was moving to different state. I had everything ready for them to pick my luggage and I was at home for them. Nobody came to pick up my luggage and when I called the customer service they told me that driver has come but my shipment was not ready. I have proof that my shipment was ready and when I asked for the proof they did not have it. Told me that I can drop my luggage off. IF I COULD DO THAT WHY WOULD I REQUEST FOR THE PICKUP. THEY BUNCH OFF LIARS.

I ** hate FedEx. Use UPS everyone. They are so slow and delayed on packages. My package is 40 min away from my house and they said they would deliver it 4 days from now. I’m pretty angry I ordered faster shipping and it’s been 2 weeks. I’m never gonna be using fedex again.

FedEx delivered a package of Christmas presents to the wrong address. The address they delivered to was a business that accepts hundreds of packages a day, so they unwittingly signed for the package. After contacting FedEx about the mis-delivery they refuse to take responsibility since the package was signed for. Disgusting service, I hope to never interact with this business again.

I went on the live chat to ask a question and I asked the virtual assistant to connect me with a live agent, Valerie. I filled out all my information.. 3 times before finally getting someone that just left right after I asked the question. So I try again... now I'm in queue at 89. I wait. FINALLY an agent, Josephine ** arrives. First I ask her to please stay with me as I just waited all this time and the last agent just left as soon as I asked a question. They never reply. So I go ahead with my question. 10 minutes go by before I ask if they are still there.. over 5 more minutes and finally they say, "Hi how can I help you?" ....

On 1/2/20 I was to receive a package that needed to be signed for, I was supposed to work that day and no one else would be around so I took the day off work. I stayed in apartment all day and left my phone number by security entrance. Never received a phone call, upon checking my email received one from Fed Ex stating package could not be delivered as no one was home. I contacted customer service was told driver could not turn around and either I could come pick up at office after 8pm or they could attempt delivery tomorrow. First one not feasible as it's 160 miles round trip and second one want work as I'm back to work tomorrow. I only have this problem with Fed Ex. Never with UPS.

I contacted customer support and they told me that I waited too long to let them know and now I would need to contact the seller and have them file a claim. Wow worst service ever. The last scan shows it on a FEDEX truck but now it's my problem.

If there was a worse rating than one star, that's what I would give FedEx. I was charged $73.12 for overnight delivery. The next day it's tracking site said it would take four days to deliver my package. When I contact FedEx by phone, the service representative gave a runaround excuse that it was due to bad weather, but there was no bad weather at either the shipping point nor the destination. When I asked for a refund, I was given another runaround about FedEx's internal procedures that prevented them from processing any timely refund, and the onus was thrown back on me to follow up. This was after I'd been told during my initial phone call that they the matter priority had been given priority, and someone would get back to me. They never did (Some priority). Save yourself a lot of aggravation, and use the USPS for your package shipping. It may not be the fastest, but at least it is customer-focused and responsive.

This was my first time shipping internationally. I assumed that, as big of an organization as FedEx is and considering how long they have been in the business, they should really know what they're doing. I went to my local FedEx Shipping Center to perform the shipment. The lady at the front desk was mostly nice but seemed to not be very consumer-friendly. I told her that this was my first time shipping internationally and was led to believe that she was telling me everything that I should know. She never notified me how detailed the description of the shipment is supposed to be and how it could severely negatively impact how easily it flows through customs if it is inaccurate to even a slight degree. She hardly told me anything about the international shipping process even when I asked about how different it might be from local shipping. She didn't even seem to care to notify me of all of the ins and outs of international shipping.

Last Three Packages Late. Gone are the days for the slogan “when it absolutely, positively needs to be there overnight”. Fedex can't even get packages to you on time after a week now. My latest arrived at one Center in CT on Friday, and won't be delivered until this Thursday given New Year's Day. Four Days from Kentucky to CT, then Four more Days within CT. Ridiculous, I would never ship with them if it was my choice.

One star is the lowest. Otherwise, I’d give 0 stars if I could. Don’t know what workers the people with good reviews have, but I’ve never had a good experience with Fedex and I’ve lived in 5 different cities in 3 different states so far. I’ve literally sat facing my front door and WATCHED as a fedex delivery driver walk up to my front door (no package in hand), slap a “sorry we missed you” note on my screen door, and attempt to turn around and walk off before I opened the door and confronted him. Yes, they’re THAT terrible.

Ordered a part for a machine I use in my business. FedEx notifies me that it has been delivered but it has not. I was home all day, as well. I try to get them to find out where it was actually delivered and four days later, they have still not talked to the driver. Now, the company I bought the part from will be closed until the first of the year. Because of FedEx, I will go at least six days after it was supposedly delivered before they even find out where it was left. I talked to someone every day and they kept telling me they would get back with me later that day, but no one did. That is why I kept calling back. Crappy procedure is costing me money now. I have never had a problem before with multiple deliveries from Amazon Prime, UPS, and even a couple from fedex. Now, fedex will not fix the problem in a reasonable time.

At the time of writing this review, my package has been in FedEx system for 11 days. After 62 minutes of waiting on a live person in an attempt to get a delivery date, I was rudely told it will be there when the email said it would be. Problem is I have received numerous emails stating different days. The tracking number keeps changing locations that are all in state. 5 days in state! I will never recommend FedEx. There are far better options including the old fashioned but still reliable USPS.

My how FedEx has fallen. Once the premiere delivery service is now basically like ordering delivery from the third world. Delivery delays with no explanation, customer service agents whose English is so poor it’s an additional 30 minutes phone time trying to get them to understand or even listen. The local agent isn’t any better. After a package getting lost for three days, the local supervisor said A; well it’s the world we live in, things happen, after I told him that answer was unacceptable and going back and forth over what second day air means he finally says what’s in your package you’re acting like it’s important. At which point he gets a string of obscenities from me.

I had send a gift to a friend in India in mid December 2019 which was as stated by FedEx to be delivered to the recipient on 17th of December. The fedex office had no clue of the required documents to be attached and accepted the parcel from Dubai. There was no follow up or information passed on the sender regarding the indefinite delay of delivery. Now after a week and a half and many complaint calls, the parcel has been returned back fully damaged. The entire package was hand torn and examined in a shockingly unprofessional way. When asked for a refund, the management of fedex refuses to do so stating they regret the 'inconvenience caused'. Strange if the service industry washes their hands this way. The entire loss is expected to be brushed under the couch with a simple apology pre rehearsed statement.

My wife moved from US to India last month. She took the help of Parcel Monkey Ltd (International parcel delivery services) in US to ship our household items from USA, North Carolina to India, Bangalore. Before making the payment ($1,000) Parcel Monkey team did confirm that they will take FedEx team help to move the items when it reaches Bangalore and FedEx will get our package delivered to the home address as mentioned in the Application form. But we were in complete surprise and literally got cheated when we received call from FedEx office which is in Bangalore Airport Air India Sats office and asked us to pay Rs 8,600 to FedEx for having our package in their warehouse even though we had paid $ 1,000 (around 71k INR) for the entire service. Since we had no choice we went ahead and paid FedEx, later they asked us to pay another 3k INR to the Customs and the Warehouse team to clear the Items.

Every time we order something and we are notified that it was shipped FedEx, we joke and say we hope to have it within a month. A package I am currently tracking left Ohio, which the location is about 3 hours away from me in Indiana. It was supposed to arrive 12/27 and instead, never made it and is now in Wisconsin and the expected delivery date is 1/3. One week later! Last time we drove an hour to pick up a mattress that they had at their warehouse for days and wouldn’t deliver on the weekend after I had stayed home the day it was supposed to be delivered so I could accept the package. They treated us like crap and like it was our fault! I’m done with FedEx, UPS ALL THE WAY!!!