FedEx Reviews

I've been waiting for my package to be delivered. Tried calling the morning of delivery to change location for delivery and they still left it at my home halfway on my porch so it was stolen. Fedex customer service was rude. I'm trying to put a picture online.

Do you folks have issues with missing mails/packages? For us it is a daily thing. One or more homeowners in our neighborhood post messages in our neighborhood WhatsApp group asking if anyone has received their mail/deliveries. I missed one SUV tire in the month of November. I received a message from Walmart, that the tire will be delivered that day with FedEx tracking#. FedEx tracking website showed that the tire was out for delivery from Braselton, GA at 6:16am. But it was not delivered until 3:00pm the next day. Then asked for an update on the FedEx website because my tire was flat and local tire shops did not have that tire. Interestingly, I got the text message that the tire was delivered on the previous day at 8:30pm within the next few minutes of my update. Now I saw the FedEx website also showed delivery time of 8:30 pm the previous day which was updated after 19 hours. I have not received the tire, though.

FedEx is so terrible, that if I see something I want to purchase online and FedEx is my only shipping option, I literally won't buy the product. I know I will either never get it, or it will be absolutely destroyed. Cases in point:

I had a package that was to be delivered today. Received a text saying delivered. I get home and no package anywhere. I got on the FedEx app to see what’s going on and I had two deliveries listed both saying delivered. So I click on the delivery that should have been delivered today. It has the info from the other delivery which was last month with the picture of the last delivery… ok, so I click on the past delivery and it just drops me from the app.. I can't click On proof of delivery either. So I go to Google and go through FedEx that way.

Unable to add address to delivery manager even after multiple attempts and then tried to connect to customer care representative, call dropped while looking for options and couldn't connect to them...

This is such a slow shipping company. I don’t know how they’re even in business to be honest. I ordered from Jellycat a month ago and it was shipped on the 19th. Has been in the US for a couple weeks now and I still don’t have it. Makes no sense. I’ve had other experiences as well with just ridiculously slow shipping.

I had shipped a box to BC Canada as a Christmas gift, 2 packs of chocolate, baby clothing and some adult used clothing, I paid $112 took it to fedex office with 3 documents for customs, it arrived to Canada, got stuck in customs because there was a snow storm around Christmas, they said there was customs issues even though I filled up all necessary documents, so they shipped the box back to me and charged my debit card without my permission additional $66.05, I called them. They were rude and did not negotiate or feel sorry that I had to pay close to $200 and the box did not arrive to the people that I sent them the package as a Christmas gift, sooo disappointed and I will never use them or trust them even to ship a bag of potato chips....

So I was told my package would be delivered this past Saturday so I stayed home all day and eventually checked my email around 8 pm to see that they say they tried to deliver it at 5 pm. Mind you I’ve been home all day waiting. I check and no door tag so I checked my security cameras for that timeframe and they had in fact not been to my house at all. They lied. I did a little research and found that they do that a lot. Say they delivered the package when in fact they haven’t. Sucks for them to do that.

We purchased art at an art auction in November and was looking forward to having it delivered today (January 8, 2023). We received an email stating it was delivered this morning at 9:29AM. It was not at the front door as the email stated. Further, a photo showing "proof" was attached. The photo was blurry and showed concrete with a small object on the corner...Not sure what it was, but not our package. The driver clearly was lazy. I immediately contacted Fedex to get them to message the driver, but they refused...saying they're not allowed to contract the driver. I completed the report and will contact the Art Dealer Monday. We live in Land O' Lakes, Florida. Fedex clearly does not care. They used to be a really great company, but no more!

Ordered products to be delivered 3 times from two different venders, each time Fedex was to deliver, Each time delivery dates were days after the original scheduled date. With no bad weather in any of the states they were traveling through. One item I had to return, so packaged up item with label supplied, dropped in drop box. Sign on box said will be picked up at 6:00 PM every day. It was three days before it was picked up and entered into their system.

I ordered wheels and tires. Tracking said for three days it be delivered 1/6/23 between 12 and 5 pm when loaded on the truck for delivery at 6:30am. So I waited all day. I watched the truck drive by. At 6:08 pm the tracking showed it returned back to Lebanon. Now I'm ready to cancel. I can't miss work for multiple days. Even a heat or plumber give you a call with two-hour window and show up. Guess only FedEx workers at the Lebanon Ohio location don't give a damn about customers or service. What's funny is I never signed any contract. That was the business that hired them.

A package was shipped mid-Dec, from Harry & David, by FedEx #**. The information on the packing slip contained the correct name, address, and phone number for delivery. The package arrived at the Palmetto, FL center 21 Dec, and began the 14-mile trek to our apartment. The tracking details show 14 failed attempts between 21 Dec 22 and 6 Jan 23, due to "customer not available or business closed." We were home every day except 2 Jan 23, and by the way - a hang tag was never placed on the door showing an attempted delivery. I noticed on 26 Dec the tracking details annotated "incorrect address." So, I called 1.800.463.3339, and after what felt like an hour of following system prompts - I actually got to speak to a live person. I stated the address on the Harry & David label was correct, and the FedEx lady was kind enough to open a case (#**) to ensure it matched the H&D label.

I was not able to be with my daughter on her birthday, and I wanted to surprise her by sending her something at her school. FedEx decided arbitrarily not to ship the item to arrive today her birthday, but decided to ship it and arrive on Monday. FedEx did not notify me nor the company with whom I purchased the product by 5 pm so therefore I had no idea that there it was not going to be delivered today. This is completely incompetent. I have a divorced dad trying to connect with my daughter on her birthday and FedEx is now blown that chance. I will never recommend FedEx again nor ever use them again and have many times over the years. This is completely unacceptable and even just getting a full refund is not compensation enough for the damage this has done.

It’s my belief my box was stolen from a FedEx employee. I sent two boxes. One got to its destination and the other is in the wind. The box in the wind had valuables inside which I’m sure they scanned and knew exactly the contents. I’m beyond upset. These were gifts for Christmas and cannot be replaced. Someone needs to do something about the stealing of packages. We trust these companies. Not anymore!

We have had nothing but trouble with FedEx Ground & Freight. They will not pick up anything the same day, even if you have it scheduled by 8 am. (We've never had this problem with UPS, Speedee, or our other freight companies). If you actually need your parts picked up, find a different company. They rarely accomplish what they say they will over emails or phone calls, and their website is a joke for scheduling.

Every time I have Fed Ex deliver anything, they will put it outside my gate, throw it over the gate, or put on the driveway. Our front door is thru the gate then about 6 feet past the gate. Today it's pouring rain, I had a heavy box delivered from Costco with sugar and other items, he left it in front of the house, 3 feet from the gate. Good thing my son saw him or the box would have been too soggy to pick up and the sugar would have to be replaced. They all have poor customer service, and lazy drivers.

We sale nails products and expected Fedex to delivery on Thursday 12/29/2022. There was no delivery on that day but on tracking information Fedex blamed our business closed but it was not true. On phone contacted with them they blamed on the weather and told us will be delivered on next Tuesday 01/03/2023, again there was no delivery on Tuesday and we tried to contact them on the phone, they said tomorrow. There was no delivery either on the next day, we called then respond was " will be delivered later today by 8:00 pm" but they also sent me the notification via email with a note" we are unable to delivery today because we need the special equipment " We called again and requested to talk to the manager ( we forgot to ask for his name) since the representative can not answer our question. The manager then said, we do not have the drivers available now then have to be tomorrow.

I shipped a letter (FedEx Pak) standard overnight on 12/22 to myself at another location and was charged $47.55 - for delivery the next day. I did not receive it (totally panicked!) until 12/29/22. When I called to challenge the charge, I LITERALLY was told by Diane, our account representative, that they could not guarantee it or credit us the charge and that "every other carrier has the same problem." When I said, "But I didn't use every other carrier, I used FedEx," she again reiterated the same thing. I swear I will NEVER EVER use FedEx again.

Ordered from walmart.com, my pkg was suppose to be delivered on the 1st, then 2nd and then today (01/03/23). Had been waiting most of the day-only to have an alert stating it was delivered... BUT IT WENT TO THE WRONG ADDRESS!! Had to open a case with FedEx and walmart.com. FedEx is the UNreliable delivery company I have come in contact with. Perhaps if the business that is using FedEx were to charge FedEx for all the refunds or replacements that particular business had to give, then I bet FedEx would hire drivers that could actually READ!!

Called 5 times. Approx 15 min time spent on phone, have lost package and not been delivered, unable to speak with real person, kept going through loop in an automated system and then hangs up before even trying to send me over to a real person. Package cannot sit in rain and they've missed delivery date two days in a row. Have had nothing but poor relations with this company. And if it was my choice I would never use this shipping service again.

FedEx has been providing photos of delivery. However, the photos I have been consistently receiving are totally useless. They seem to show the bottom of the FedEx truck, but they provide NO information about delivery. I have phoned *THREE TIMES* to complain about this. Each time, I have been told that they would contact the station manager, so that the driver can be instructed to provide appropriate photos. NOTHING has changed!

My delivery supposed to be overnight because I'm flying the next two days (that is what I paid for) but now they are not sure when I will get it... Unreal!! Bad service and UNPROFESSIONAL. I will not recommended at all

I have called multiple times with the same result. Nothing. I have a LOOOONG driveway. At the top of the driveway is a tree with a sign on it that says, "Please Put Packages In Cabinet." At the end of my drive is a cabinet under a carport where packages stay dry. They leave my packages under the tree with the sign on it that basically says, "DON'T LEAVE PACKAGES HERE". This last delivery was left out in the middle of a thunderstorm and when I tried to pick up the box, it just fell apart. This continues to happen over and over again.

Its been three days now past the delivery date they had given me and still nothing. They apparently just will get a talking to ...Unreal. They should be responsible for some kind of reimbursement. At this point what good is that little speech they are getting to receive nothing. No consequence for ruining a family holiday gift. Will not recommend. Still unsure of when my package will arrive. Simply bad service.

On 12/09/2022 my package was shipped via FedEx from a company in GA. Tracking shows the package in Braselton GA since 12/9. A claim for $998 was filed on 12/19 and approved for $151 with a payout for $100. The FedEx rep claimed that the company the shipment came from approved the $100 payout, which is untrue. The replacement cost for the part will be around $1000 (being that it will include having to code the part to the vehicle etc.). How does one insure a package for $900 and FedEx decides to pay whatever they see fit. This part is for my main work vehicle, which I cannot use until I receive and install the part. The customer service in this case is unacceptable and I will make certain that I will not ship with FedEx in the future. Who do I call to get this resolved?

I have a shipment from FedEx that was shipped out 12/19/2022 and still do not have it. It is now just pending where it is sitting at. No updates. You cannot even get through to a real live person when you try to call FedEx. All I read and see on social media is nightmares about FedEx. Not my first deal with these monsters. They had threw my oral chemo shipment in the bush at my house two months ago, how do you make a complaint when you can’t get through. And then the so-called fill-in driver was driving a U-Haul truck dressed in street clothes. But we are all to suck it up because yes felons do deserve jobs but I don’t think with FedEx or UPS or any sorts when you’re dealing with medications or expensive items being ordered and delivered. So kudos to FedEx. I lost all respect two months ago and I guess I won’t be getting my wig, yes I am a chemo patient so the bastard whom had stolen it, I guess please enjoy it, there’s a place in hell for you!!!

I order a lot online so I can verify I have lots of experience with FedEx and I have had one on-time package out of the last ten. I’m currently waiting on a package today that was due by 12/24/22. If I have a choice it is NOT FedEx!!

I dropped off a package at a FedEx drop off and never receive a confirmation number. I went back to get one and they said once it’s in the computer they have no record of it that I had to call FedEx office so I called FedEx office and they said they had record of it being pick up and they’re looking into it. So I filed a claim and every time I called (4 or 5 times) to find out the status I made sure to ask if it was picked up and they told me that it was picked up, but it was still being processed. Three weeks later they told me that they’re not paying me because I have no proof. Now I’m in the process of hiring a lawyer!!!! DON’T USE Fed Ex!!!

When I order a product from a company and they say it’s shipping it FedEx I can always count on it being late. This hasn’t happened once or twice but at least 4 or 5 times. They say the package will come on a certain date and it arrives one or two days later. I don’t know how they stay in business, I guess they have cheap rates.

One star is too high of a rating. The last 5 packages that were to be delivered by FedEx were “out for delivery“ multiple days. Getting through to customer service is a joke. Worst service ever. UPS, USPS and Amazon have no problem finding my house but FedEx can’t seem to find it even though their truck drives by my house. I got an email saying they couldn’t find my house. When I was finally able to get through to a person (this took multiple attempts and the automated service hangs up on you) they had no answers and just say “it will be delivered tomorrow “ but the next day I still have no package.

Ordered a gift 12 days before Christmas. I know I can expect delays around this time. However, this package has been sitting IN the distribution site IN THE SAME STATE as delivery about an hour from the address for a week now. Fedex's automated phone system will not connect to anyone to speak to me. I called the shipper, they have no updates either. How is it Fedex has been "sitting" on a package for a week an hour from the delivery address and there is no bad weather at the delivery address? I lived there for 10 years and I know even if they do get bad weather it goes away in two days because it's just too warm in general. That is sucky service. Put the package on the truck and get it there. It is literally an hour away.

I paid for overnight shipping and it has been over 4 days and package has still not budged from transit. The people I talk to from customer service keep saying they have updated the status of package as being high priority and that they will call me back with any updates but they have not done that yet. The special notes written in the tracking say it's out for delivery while the package is still in Memphis. Never use this service, have never had to go through this much stress for a package. They do not care about the customers and will lie to you just to get off the call.

I was to receive a package on Dec 22, 2022 shipped via FedEx. The package was not delivered. I checked their website and it read, "Out for delivery". From Dec 22 until Dec 26 I got the same message. I filed a claim for obvious reasons. On Monday Dec. 26 FedEx replied that the package had been delivered on Dec. 22. I tried to reply to their email but it was sent via "no-reply". I called FedEX and was told by an automated recording that they were closed for the holiday. Since when is Dec. 26th a holiday? I have video cameras by my front door and no delivers were made on Dec 22. I had also requested updates but none were forthcoming. I can only conclude that the package was either stolen or delivered to the wrong address and FedEx changed the "out for delivery" over several days to "delivered" to cover their mismanagement. I also involved the shipper Home Depot by explaining to them my problem with FedEx. I will never again use FedEx and tell others to do the same.

I ordered my package over 3 weeks ago and it was supposed to be here Saturday. 2 days later and it's still not here. When I called the guy said it should be here and then said it would be here tomorrow. He also argued with me when I told him it should end been here on Saturday. Don't get me started on how long it took me to get ahold of someone. Fedex’s recording system is a joke!!!! It shouldn't take 4 weeks for a package to come in.

FedEx delivered 15 of 25 computers ordered. They gave me a phone to sign with nothing but a signature line. When I realized they did not deliver the full shipment, I attempted to contact them. When I tried to contact a FedEx Representative I could never get past their automated system. It just stated the representative has no further information. If FedEx =is making deliveries there should be a way to talk to a person, not a computer to resolve issues. Also FedEx has made several deliveries and just dropped the packages off on my driveway by my garage, not at my door. They apparently are not interested in their customers.

Recipient had moved so package was undeliverable. We called to update recipient's address and was assured package would be forwarded. It never happened. We have called 5 times to request shipment be returned to us. Instead we were told it was given a new tracking number and delivered to Olive Branch MS signed for by J **. Our case# ** was closed. . Last time we called we were told we have no other recourse than to file an online claim. When we have tried to file a claim online we keep getting an error message. Online we cannot get past the virtual assistant. We were told not to call again. No one is interested in helping us - the package contained collectible comics worth a bunch. We are not happy!

FedEx is the worst delivery company ever paid for overnight shipping and still have not received my package and it’s been 2 days. I rather use Ups than FedEx and the customer service is horrible. The weather not bad here.

Spoke to two reps to send package return to sender. Both said it was complete. Package ended up at address I didn't live at anymore. They both basically lied or didn't know what they were doing. Either way it's disappointing.

In Seattle and we have some bad weather, understandably delivery trucks may be delayed due to ice and snow. But I have seen out my window the past 3 days about 12 UPS trucks hammering around with chains on making their deliveries on time, and I've seen only 1 Fedex truck down on the lower main road making deliveries. This is Seattle not Minnesota, the streets are barely covered in anything and yet I see no Fedex trucks moving around. Even the USPS trucks and deliveries are everywhere. Very poor. I always choose UPS when I can for shipping, they are so much more reliable.

I called FedEx about changing the date of delivery on a package. The agent said she took the necessary steps to ensure the package delivery date was changed. The next day I received a notice saying package was out for delivery. I call FedEx. The agent assured me that the package date was changed and the package would be delivered on date requested. Later that day I get an email with a picture showing the package was delivered when it was not supposed to be delivered. The package can not be overnight outside in freezing cold temperatures. It will ruin. I called FedEx and the agent says nothing can be done and that they can’t pick up the package unless the shipper contacts them. This was an online order. The company is not answering their phone as their business is closed for the day.

I would never use Fedex again after this experience, I was getting my new phone through that I desperately needed and it was shipped through overnight service but you know how Fedex do. They never even attempted to deliver my package when it's been at the local FedEx facility from almost 5 am in the morning my package was supposed to be delivered and when I call to ask about it no one gave any information on if I could pick it up at the local facility of where it's at or guarantee that it would be in my hand today.

Usually their sub-par delivery service is tolerable. Until my recent experience, they delivered my Christmas gift to the wrong house! Good luck trying to get a person in customer service. I have had tolerable issues with this service, such as giving packages to random people visiting my home, leaving chewy orders at the bottom of the drive, and even bringing packages up to the fire ant pile by the corner of the house. That stuff I can deal with, because I understand FedEx doesn't take care of their delivery people. But to have horrible customer service on top of that is absolutely wrong!

I had a package delivered last week. The driver flew into the shared driveway, flew into my driveway, threw my package on the porch (all glass), then flew out the driveway leaving marks!! Called to report the incident and I was told someone would call me back with a resolution. It has been 4 days and I still have not received a call. Very disappointed with their customer service.

Today was the second attempt for a delivery from their end after messing up the first attempt when I had left detailed instructions. Only today they couldn’t do their job to check for the door tag they left at my door yesterday. I was here waiting at my place and for precautions I left the signed door tag and I still received a text 20 minutes later that they could not deliver my package?! What’s the point of the signed door tag? Also I was here! I called customer service and their options were to drive 20 miles away during peak traffic (5:30 PM) or be home again tomorrow? Umm I can’t take another day off for a single package that may or may not be delivered by their incompetent driver. I blame Verizon for using FedEx…It would not happen with UPS.

So, my mom and I live on a hill in the middle of nowhere. We got a text saying our package has been delivered. We were expecting a package at our doorstep. We looked hours for the package. It was down the road thrown into the ditch.

I am having my online delivered, regrettably, by FedEx. Both, my wife and I waited at home all day after a text message from FedEx about a delivery to on 12/19 (today). Throughout the whole day NOBODY came, called or texted me. At about 5pm I called Customer Service Number asking for an update. The representative listened, offered her apologies, and then put me on a "brief" hold and ... hang-up.

I have packages delivered to my house minimum 1 once a week. UPS HAS NEVER NOT DELIVERED MY PACKAGE TO MY DOOR. FedEx has now delivered 4 separate packages to some other random house. We contacted FEDEX. Told them there was an issue with our packages being delivered to the correct house (not even the correct street) and I have been waiting on a package that was delivered to THE WRONG HOUSE 10 days ago. Just not sure how GPS works for UPS Driver but not FEDEX Drivers.

I created a label to have my passport delivered from my home address to a Chicago hotel where I was staying after needing it urgently to go on some international travel. I used their 48 guaranteed service for a journey that I did in less than 1 hour by taxi. After spending literally hours on the phone to try to have their 48-hour delivery service honored and having my wife take my passport to the local delivery office it became apparent that they were not able to honor the service I purchased. So I took a taxi home and collected my passport myself!

I have been in business for over 4 years. We have UPS drivers large truck drivers and of course FedEx because that is what some companies use and we have no choice. I am absolutely positively not lying under God every single delivery since 2018 has been messed up one way or another. 100%! The driver will list undeliverable business not open when we are in here with the doors open. The mobile app tells you nothing but lies. I have waited for packages because the mobile app said it was being delivered only to waste my time which I feel they should pay me back for.

FedEx is perhaps the worst delivery service next to UPS. We paid thousands of dollars on several occasions to have shipping from Asia to the United States. Their guarantees are 90% of the time missed. We have an order that's been sitting for 10 days it was supposed to be here on the 10th day.

Fedex is the most unreliable delivery service out there. They are constantly delayed compared to every other delivery service. Not only when I have personally used them, but have caused me to miss appointments because a business I went to didn't get their delivery (example: I had an appointment to get new tires but Fedex delayed their delivery so I had to reschedule). They have even required me, the customer, to go to their facility to pick up a package because they refused to make more than one delivery attempt. Absolutely awful customer service. I avoid using them anytime possible. Fedex is the worst. Avoid doing business with them if you can help it.

Around the holidays I expect things to go awry, but come on. I’ve had two separate packages delivered to the wrong address. My delivery address is right there and yet they have gone to two completely different houses that I can’t find because all Fed ex delivery drivers provide are one small picture of the package on the ground of the house. I get you hire new people and I’m Sure they will get better but maybe you could train them to be better before sending them off to deliver. I paid for shipping and handling and it wasn’t even handle properly. Either the system you use to find these addresses you deliver to is on the fritz or your delivery drivers just don’t really give a **. They’re just collecting a check all while giving y’all a bad name. At this point ** Fed Ex. I hope people stop going through this company until they get it together.

My driver is crazy. There is very little I can do. I have “tried” on many occasions to file complaints - to no avail. I live on a farm in Michigan - This guy has put stuff in my mailbox: now he has resorted to going into my truck inside the console & putting a package inside! He has NEVER delivered to my porch. UPS has no problem! I love my UPS driver! My UPS driver even rescued my package from across the street in the ditch- from Fedex. It like a Easter egg hunt looking for my packages.

I place a order about 20 days ago and the driver delivered to wrong place as never got it and place I order resent original order 10 days ago as FedEx say it be here on 12/7 and still never received it and they don’t know when know when I get it as they used to be reliable but now very poor service.

Normally I have had good experiences with FedEx. Lately though FedEx has really dropped the ball. The last two shipments that I had to sign for, have been very late. One was time sensitive, the other was not. By late I mean "Days" late. I am currently waiting for a package that is now five days late. I realize I may be at the end of a route, but there is no excuse to not deliver on time or at the very least have a person call and explain the situation. The last excuse was laughable. It was listed as "weather delay" coming from the distribution depot a few miles from my house. The sky was overcast, but no rain, no snow, no wind, and the temperature was quite nice for this time of year. The clock said 5:30PM when the update was sent. You be the judge. Just be warned, if you can't choose your shipper and it comes FedEx? Expect poor service. Note: UPS delivered a parcel at 8:30 PM the same night.

From now on if I see that a package will be "delivered" via FedEx, I will not purchase from that seller. They don't seem to think that street names are relevant, so long as the numbers jive. They seem to be the only ones unable to get it right.

I have been waiting a week on a two day delivery. They claim they have attempted to deliver my package, but my porch camera says otherwise. I made arrangements to have a package redelivered yesterday...I waited, it never came. I honestly think they lost it and are covering it up. I can't trust what they say on the phone as they don't fulfill what they say. Their tracking system is a joke. I would not use this company. I'm still waiting for my package.

I would give this a FEDEX No STAR REVIEW BEING THE Worst COMPANY TO TRUST WITH A PACKAGE OF VALUE. I sent a package valued over $17,000.00 FedEx packaged and sent it today. They messed up and insured it for $1000.00 AND LOST IT THEY SAY. I WAS NOT AWARE OF THE INS. VALUE. I ASKED FOR THE HIGHEST I was told it was. I'm convinced it was an inside job and their Employees are stealing people's goods and getting away with it.. I Wouldn't recommend this company if it was the only company that delivered.

FedEx used to be a reliable service that delivered goods in relatively good condition on a time schedule. Over the past few years its service has deteriorated until now we cringe when we hear that someone has shipped through them. Apparently, the process at the warehouses is so destructive that the boxes either fall onto or off the conveyor belts, leaving customers with the repetitive, unpleasant task of having to return product after product. We received two damaged boxes just today.

It’s pretty bad when you know before it happens that you will never receive packages from FedEx. They will say delivery attempted when they never attempted anything and then they return packages or update that packages are lost or damaged. I’ve had some luck when FedEx can’t be avoided to pick up at a FedEx location. They can’t lie and say no one was home in this scenario, but this is not always an option. It’s gotten so bad I’ve stopped purchasing from companies who only offer FedEx as an option. Call for help? That’s an exercise in futility. Really, it’s futile to even leave reviews. They don’t care. Until companies start dropping them as their shipping partner, nothing will change. It’s just mind boggling that a company whose primary business is delivery can’t manage to deliver anything.

Fedex is not a dependable company. They don't deliver on time in most cases. When you call to speak to someone after your package is late arriving, all you get is an automated system that only tells you what the online tracking shows. It won't give you any answer of the whereabouts of your package, nor let you speak to a live person. The more you try to speak to someone it repeats the same information to you before ultimately disconnecting your call on its own. My package arrived two days late. You would also think with such an issue that Fedex would make your delivery a priority. But no...even the day it does arrive, the delivery is push aside for a later delivery time for other deliveries that may be arriving on time. This is a terrible business with terrible service. Go with UPS OR USPS instead. You will be happier.

I made a purchase through as business that unfortunately uses FedEx. My delivery date has changed four different times then today it changed to delay and again the date of delivery is changed. I contacted customer service which was a waste of my time. They couldn't explain the delay or guarantee that I will get it on the now new delivery date. Any time FedEx has to delivery a package there is always some issues with the delivery. Not to mention most times when they do deliver they place in the driveway or by the garage instead of at my front door.

Purchaser of a product I was selling sent sizable overnighted cashier's check. Sent 12-2, it was promised by 4:30pm 12-6-22. All deposits and checks written ready for mail counting on receiving check by 4:30 pm 12-6. Get an email at 2:41 pm 12-5-22 that package delivered, but there wasn't a package delivered. Not able to speak with anyone on phone, you have to file online and there are no clear answers to when you will get a response. 12-6 came and went with no reponse. This cashier's check could not be canceled for 90 days, so we were all in a pickle. On 12-7, FedEx guys shows up saying he delivered it to the middle school next door - the numbers are 100 different on the address. Everyone makes mistakes, but was disappointed NO CONTACT or concern from FedEx at all, not a reassuring call on 12-6 saying they were on it or knew what happened. It's not the mistake, it's how you handle the mistake, and they failed horribly.

I ordered something from Wayfair. It was on the truck yesterday, but it was not delivered. When I called and finally got through the awful voice prompts to speak with someone, he made up a story about the label being unreadable (even though he knew exactly which package I was asking about), and he said it would definitely be delivered this morning by 8:00. He LIED.

Packages sent to me via FedEx have been left outside my apartment building in the rain or delivered to the wrong address. FedEx employees have set large packages in front of a door that opens outwardly, blocking my egress. They have stood next to or sat inside their truck for minutes watching me struggle to get large, heavy packages inside (I am a disabled female). Of all of the carriers I've had experience with, FedEx is by far the worst. I cringe whenever I see that something I ordered online is being delivered via FedEx.

Horrible customer service. Package was out for delivery yesterday 12-6-22... Get a notice at 3:52 pm saying there was an "Operational Delay." No information as to why or what happened. This morning, package loaded on truck and out for delivery.... AGAIN... It's now 7:18 pm and just got off the phone with customer service and am told the package is still out for delivery even though the website NOW shows the delivery date as "PENDING". I ask for customer service to contact dispatch and contact the driver to find out where my package is and NOPE, they say they don't have a way to contract their drivers... UPS, USPS and AMAZON does... FedEx doesn't?

I always cringe when I find out I have a package is getting sent with them because I don't know when or if it will come. At least half the time it gets dropped off at the wrong address and I have to porch surf the neighborhood to find out if I'm lucky and it was delivered to a place nearby. That's if it actually comes. Far too often I get a notice it's on a truck for delivery only to not come and get a notice that it was delay due to operational delays and the same will happen the next day and so on. Typically takes at least 3 or 4 days before when I'm told it's on a truck out for delivery before I actually get it. Please don't use this sorry company anymore.

Spent $70 for overnight delivery. Fedex delivered the package, carelessly, to ** Avenue instead of ** Circle, as addressed. Recipient lived in a new development duplex, so I understand that getting this right may have had a level 5/10 difficulty. But it's Fedex, right? What could go wrong... Long-story-short, these guys delivered a pack the the wrong address. The problem is what follow afterwards...

We received a picture that our package was delivered! It was alright! Outside of a garage door around the block from our home! It looks like he/she just kicked it off the truck, not even close to our address! Lazy doesn't even describe the experiences we've had with FedEx!

I live in a condo with a patio and a fence. FedEx keeps leaving deliveries on top of fence where anyone can take it and I injured myself trying to get the last package down. The package was 30 pounds and the box was wet from the rain. The package should have been left by the front door where it would be safe and out of the weather. There is no one to talk to about this in customer service. I have called many times with no help. I would leave a negative star if that was an option. The worst customer service ever!

I purchased a BISSELL CleanView Compact Upright Vacuum. The package was delivered by FedEx Home Delivery and there was not a knock or doorbell ring. The was taken from the front of my apartment door.

Dumped 130 pound package 50 feet from house at end of our driveway next to the main road instead of the normal practice of putting it on the porch or against the house/garage door out of the weather and safe!

4 days shipment shows on track for delivery and still can’t get info or delivery date. Medical supplies literally can’t rely on this company when your life depends on it. Nobody in customer service knows anything and are of little help.

Ordered a play pen for my baby twice at Walmart. The first time Fedex said it was delivered and nothing was there and it was a picture of some random house while I live in a neighborhood. The second time I got the completely wrong item which may not be on Fedex but I ended up ordering from Amazon. Then I ordered a crib and toy chest and the delivery has been delayed so many times but says it’s out for delivery. :( At this point my baby is about to be born with no crib. I am not happy at all. When I try to talk to customer service they tell me to contact the seller which has nothing to do with the shipping when the package is in their possession.

Placed an order which was shipped in 2 packages via FedEx. Two different tracking numbers. Packages were "delivered". Not to my house. The picture of the delivery was taken in very close up mode so that it was nearly impossible to see the actual property where the packages were delivered, but a blue rug was visible, and there is no such rug on my property. Numerous calls to FE customer service, case opened, "research completed" by FedEx resulting in statement "the package was delivered". Yeah, but not to me. That doesn't matter to them. No way to speak to a supervisor, nor find out how to contact local delivery supervisor.

I sent Christmas gifts to another state via FedEx. Having used them in the past but it has been awhile. Took the large box the day before Thanksgiving to have it shipped from Wisconsin to Tennessee. They told me it would arrive that Sunday. Because it was the holiday weekend I gave it a few more days. On Friday a week later the package still had not been delivered. I kept getting updates saying it was delayed. I called customer service and was told they are behind because of the holiday. It was finally delivered that Saturday but the condition of the box is totally unacceptable. The box was crushed. Thank goodness there was nothing fragile in the box. But I can guarantee I will never use FedEx again. I would rather pay extra than go thru this again.

In the last 3 weeks, FedEx has destroyed and lost 5 shipments. The box clearly labeled as "FRAGILE", but they toss them around like footballs. Had $800 of livestock meds crushed, then the company sent a replacement order only for FedEx to destroy the replacements. Another $800. I called local Fedex terminal only to be ignored and saying they "contract out delivery drivers" and they aren't responsible for their handling. Fedex doesn't want to be informed of such as they make it nearly impossible to contact them to report any problems. If you are not the "shipper", they don't care. If they would do an audit of the amount of merchandise destroyed by their company, it would be astounding amount. I also have video of the delivery driver carrying the dripping wet box of meds to the porch, turning the wet side to hide it. Confronted her on next delivery and she denied it.

I ordered a Sofa on 11/25/22. The delivery date was 12/1/22. Upon tracking my package it said it was in Alabama 11/30/22 (where I live). I had my husband take off from what he was doing to receive the package, it never came. I tracked the package again (12/02/22). My package is in Georgia. Went to 2 different locations in Georgia when my home is in Alabama. This do not make any sense. Every time Fedex ship my order it’s always late or lost.

I spoke with agents multiple times on a package delivery issue. On 11/25 I called and said I was not home to sign, and please deliver on 12/1. The rep put that in my record...Then on 11/30, I called to confirm it was coming, and they said the record showed it would be delivered on 12/1. I called on the morning of 12/1 and confirmed that they would deliver the package on 12/1. It did not arrive by 3PM so I called again and they said due to volume it would be delivered on 12/2. I called in the afternoon of 12/2 because it had still not arrived and when I called AGAIN they said they returned it to the shipper!

Ordered shock absorbers from EBAY! The seller shipped via FedEx. The parts made it to a facility 2 hours away and were held there because my address would not show in their computer???? However the same day I found this out the Fedex truck made a delivery to my neighbors! UPS also has made many deliveries to my address! Also Fedex delivered my refrigerator bought from Best Buy 3 months ago! I signed up for the delivery manager and was a waste of time and effort! I called the customer service 800 number and was told I could do nothing if not the shipper???? Yet I was supposed to correct my address? How? I told the seller to return the item and refund the money! However that part was never given as a choice! Instead I had the package sent to a store 25 miles from me! Not sure at this time if they can accomplish that task! I wish to never have the Fedex company deliver any more packages!

We ordered $300 in gift cards on Nov 12. From Sam’s Club. Tracking said delivery by Nov 17th. Nothing came. I called Sams club. On the 18th we got a text saying “delivery was delayed, and they’re working on it“. Okay Then on Nov 23rd FedEx says package was delivered on the 17th. My doorbell camera shows no delivery. FrdEx is just lying to cover their asses, and have given us no help. Sams club has also failed to help us. We have notified the Mn Attorney General's office. FedEx should get no stars

The past 2 weeks they have been leaving my packages at the end of my driveway. Get notified that it was gated (NEVER). Tracked the driver down and found out someone put a note on my account to do that. We never did! I figured out how to get that changed. Later the same day we were expected an overnight package. Saw the truck while eating dinner go to the next door neighbors, across the street neighbor, then left. Received a notification an hour later saying they tried our house but nobody was home (needed an indirect signature). LIARS! I wish ALL companies would stop using them. If your company only uses FedEx, I will stop purchasing online from your company! They suck and need to be sued then out of business.

Shocked by the level of ignorance. Paid for 1 days shopping, delayed for days. Everyday stays says next day but never arrives. It’s for an emergency key. Would never use their service again. So disappointed!

Paid for overnight shipping. Said it was coming today. Was on hold from 6:02 PM until 6:621 lights on, door open. They said they attempted delivery at 6:16 PM. Paid for overnight. I hate Fed Ex. Totally incompetent.

Please be aware this Holiday Season. Fed Ex delivered a package to my home that was to suppose to be mine. The delivery was clearly in a different zip code. I called them to make them aware of this and they did not call me back. I waited 5 days until I decided to call the shipper. When I called the shipper they told me it was a back brace for someone who had broken their back. Fed ex was suppose to call me to come and pick up after talking to the sender who was from Oakland CA.

I gave a Fedex driver 4 packages on September 14, 2022. Only 3 were scanned in. I was returning auto parts. The part they lost was worth $132.86 and FedEx claims I only gave them 3 packages. I filed a claim and it was denied so I started a case after the claim was denied. It too was denied. (Case# ** Claim# ** opened on 9-20-22.) Tracking# ** (lost) The other 3 packages that were given to the driver at the same time (9-14-22 at 9:46AM) as the one missing was Tracking # **. I then was told I needed to send an email to 'file.freightclaim@fedex.com' so I did on October 24, 2022. With 2 signed affidavits (Notarized) of witnesses that saw me give them the 4 packages and video evidence of giving them 4 packages. They of course ignored my email. I even included some executives in that email to make sure that people in charge knew what was going on. They just don't care!

I signed up for updates on my delivery since I had to sign for it and can't see my mailbox from my house. I received an email stating delivery would be delayed for a day. Later went to check my mail and had a paper stating I missed the delivery and they would try again tomorrow. I needed the package today because I planned on being out of town tomorrow. Now I have to change all my plans and so do the people I needed to go see. This isn't the 1st time this has happened. FedEx always drops the ball. Useless. Just plain useless.

I sent something from New York to Michigan and I paid $225 for delivery day before Thanksgiving. My package was delivered the day after Thanksgiving. I called FedEx five times and I got five different answers. I will not recommend it. Don't ever pay cash. They will put you to hell. They are a ripoff and they lie. They don’t stand behind their words. Please use USPS. And they will stand behind the word.

In the past 2 weeks I've had two deliveries dropped off at the wrong address and pictures were taken with my packages laying in a yard after tracking States it's on a porch. I've contacted customer service twice on this issue and I'm told I have to wait 24 to 48 hours for their drivers to go back and pick up and redeliver my products we pay services for delivery to our homes.

We had a specific date to have something shipped to sign for cause we’re not home ever. Took off to be there ALL day and it said it was out for delivery to be updated late at night to the next day. No one would answer to figure out the problem. Will never use them again EVER!!

Third time I’ve had a package sent overnight. Third time it’s been delayed by days. This time it sits at the facility thirty five minutes away for the third day after delivery was to be made. No reason. No answer from the company. Nothing. It’s not cheap. I understand it’s a busy time. But you pay a premium price for a premium service and it’s not sufficient nor worth a single penny that is charged. The USPS far surpasses any service offered by FedEx. What. A. Joke.

I never expected fedex to fail like this!!! I ordered a XFINITY IPhone and the expected delivery date failed! Then I called customer service and the supervisor named William was very disrespectful! I will admit that I was aggravated! I took my entire day to get this IPhone for my son’s birthday today! FedEx ruined my son’s surprise! FedEx should be FedX or FedUp! Capital F = failure! What can I do? I can’t even pick up my item because XFINITY have a restriction on it. I’m just done with FedEx!!!

They delivered a package they say to my door on November 29th. The package was delivered but it was not delivered at my door. They text me a picture with a package being at my door that is not my door that the package was delivered to and I called them, they were not on up to the package not being delivered at the right address.

I'm highly upset I sat and waited for my delivery to arrive, I get a message stating that my package arrived with a picture. I walk out to check and see and nothing is there. I have called them so many times and they have not resolved the issue. I hope I never get another package from this horrible company. They don't care about the customer. It is evident that the package was delivered to the wrong address or the carrier stole it. This is just so unfortunate to spend money on a product that you haven't received and probably never will.

Omg…I wish there was a class action suit I could file against FEDEX for robbery. They are the absolute worst! Their drivers are boldface liars who never show up. I paid $80 for an overnight package only to be told twice they “attempted delivery.” Lies Lies!! I’ve been waiting all morning. UPS and Amazon miraculously found me but not Fedex? Gmab! Nobody showed up and how is it 2022, and Amazon Drivers can call customers but 100 year-old Fedex can’t? Ridiculous!

Fedex delivery drivers are absolutely lazy and unreliable. I have had 3 supposed attempted deliveries in 3 days and 1 package I've been waiting on!!! I have it on camera for each of those days that these supposed delivery drivers haven't even gotten out of their vehicles to come into my building to deliver my package. Twice the drivers just sat in their trucks for 30 seconds out front of my building before driving off and the third time the driver "didn't even stop". He just drove by. When I called Fedex after the second "failed" attempt the excuse I got was "there was no buzzer number". Well normally the buzzer number is the same as the unit number!" Well attempt number 3. I phone again and this time they supposedly put in a complaint for me; how much good that'll do I'll never know! So I offer to send my hubby to go pick it up tomorrow "Monday". Well that'll cause an even bigger delay. Why?! I'd sure like to know!!! Will I suggest Fedex to someone or use them again? NO CHANCE! THEY'RE USELESS!!!

Much as per other reviewers it seems every time a package is sent via FedEx to me it has a greater than not chance of being delayed or misdelivered. I frequently get status showing out for delivery only to see status updates around 10pm saying it has returned to the warehouse. In one recent instance the package was marked delivered (with a delivery time and everything). Outdoor and driveway cameras showed no delivery around the supposed delivery time or at all that day. I filed a tracking request and was told I had to go via the shipper, the shipper was in turn told they had to wait (FedEx likes to give everyone the runaround). The next day a FedEx truck shows up mid afternoon and delivers the package. The 'delivered' status from the previous day is replaced with a new one showing the new date/time and with picture this time. In my experience trusting FedEx is a mistake.

FedEx refuses to deliver to my building because they don't have a code for the door. They will not call me for the code, and when I call the main office to give them a code they said "they can not take a door code over the phone." So thus far I am unable to receive packages from FedEx. They say they will continue to attempt delivery....But it is futile since they don't have a code to the building. Ridiculous!!!!

Paid for 2-day shipping for an item that was time sensitive. Guaranteed delivery by 8 PM. Get message at 5:20PM stating that my item has been returned to warehouse and will arrive 2 days from now because I guess the driver decided he was done for the day. Website will not allow me to file a claim and the customer support hotline has no one answering. This company does not care about its customers.

I had a package that was “attempted” to be delivered. There was no attempt. They are the only company I’ve ever had an issue with. Attempted to call, got through once and was hung up on. I despise them.

Was told a package would be delivered on a Monday, was delivered on a Wednesday. Wasted two days I had to wait before I could sign for it. Their customer service is awful. Website gives me information. Don't use Fedex.

I ordered a bookshelf to be delivered to my apartment. The original delivery date was scheduled for the Monday of the following week, but through tracking I was told it would be delivered Saturday, to my delight. Come Saturday, I opened the tracking app to find that it was last located at a warehouse not far from me-- but for some reason was not being shipped until the original Monday date. Odd, but I figured I would pick it up myself and called customer service to arrange a hold.

Fedex Tracking Number ** missing. It is expected to deliver 8 days back on 14th Nov 2022. This is having very confidential original document, if it is missing it will be huge loss. Fedex Brand is losing now because this kind of carelessness and insincerity, I recommend NOT to use Fedex for shipping and to use any other shipping.

I brought the package to 50 Park Plaza One Boston where my closest FedEx office is. With the prepaid label I paid 20$ extra for the box and "handling". I asked that very unpleasant guy should I pack it by myself or wait until he does. He said you can go. The package with the new Gucci boots arrived today, the box was empty. What more to say? I had that bad feeling...

By far the worst company in the US to deal with. They have screwed up my deliveries on many occasions!!! I never write reviews but everyone needs to know to stay away from FedEx if they possibly can. They are the worst!!!

If there is 1 thing FedEx can ever guarantee it’s that they are late on your shipments every time!!! Always delays or pending or errors. When a company ships with FedEx I immediately know they have no concerns for their customers. USPS even comes before fedex and they suck too. Please if you run a business use UPS. FedEx is horrid!!!

I just witnessed one of their drivers in Walton, KY speed by another driver, who was in the process of backing into a spot. He clipped the driver's back end without hesitation and kept on going. That is not professional at all. Their driver was going too fast in a parking lot. That is how other drivers are getting hit and killed in these lots. FedEx needs to teach their drivers to slow down and have patience. Product can be replaced. A life cannot.

I purchased a very expensive bottle of liquor that was to be delivered via FedEx. On the day of delivery, I received a text telling me a signature was required and the package would be delivered sometime today. Needless to say, absent any warning on the delivery, I wasn't home when the delivery was attempted. I called the number on the Door Tag and was told electronically, a second delivery attempt would take place tomorrow, sometime before 8:00pm. Since this too was unacceptable, I requested a representative, and after providing the order and door tag numbers, was told that I could go into the FedEx system and set up an appointment. I attempted this and after being provided with a texted code number I entered the code number and was informed the system was unavailable and to try later.

I have a live animal currently late for delivery on an overnight package. FedEx has told me there is a delay on a LIVE ANIMAL!!! And that it will now be end of day for a reptile in 50 degree weather. They never have people you can actually understand speaking and they prioritize their packages clearly based on nothing.

I had a set of Bilco doors being delivered by FedEx. They called several days prior and set up delivery telling me that I needed to be here when delivered. On the day of delivery, I heard a truck outside and when I went to the door a FedEx truck was pulling away. No driver or delivery person approached my door or rang the bell, but instead dropped a 200lb. package right in front of my garage doors rendering it impossible to get my car out. I immediately called and told them that they needed to come back and move it; 6 hours later the package still sits in front of my garage doors. Not only did this decision to place it here lack any common sense, what company would deliver something this large and heavy and not ask a customer where they wanted it put? If I could rate them with no stars that is what I would have done.

I have called FedEx almost 10 times to have a delivery time scheduled for a package that is dangerous goods (perfumery supplies). I asked for a time afternoon and was told it was possible, but that didn’t happen for over 3 attempted deliveries. I asked to have it dropped off, I was told they could do that, then the package wasn’t left. So I called, turns out they can’t leave a dangerous goods package (makes sense). So I asked if they could drop it off at a FedEx location, I was told they would do that, then again, that didn’t happen. The next day I asked what happened and it turns out they can’t do that either.

Just as the dinosaurs went the way of extinction, FedEx should, too. One of FedEx's primary functions is to receive and deliver packages in a timely manner. My package was overnighted. More than a week later, I still have not received my package. My experience with FedEx is they are incapable, offer lip service, and are unable to adapt. Accordingly, I have reached the conclusion that FedEx does not have a core competency, cannot be trusted, and I will not be using FedEx from hereon. I am the owner of a law firm that represents parents of students with special needs and provides other legal services to parents that have conflicts with their school districts. FedEx's inability to do its job has negatively impacted me and my client.

I sent some documents to the main office of a large Bank in India by FedEx. For 3 consecutive days the documents were not delivered because, FedEx said that the office was closed. I contacted the Bank and they said they have been open. But there is nothing I can do about it because FedEx does not have a working Phone Number of the people that are tasked to deliver their package. So who knows what's going on there, because you cannot communicate with the FedEx facility in India. Maybe the driver has been going around 4 o' clock, whereas the bank closes at 3:30. Who knows. But it was a loss of 104.22 dollars and the time and effort in putting all the documents together with photos, etc. Photocopying everything and notarizing everything, a complete waste of time, effort and money.

I am on Day Four in my journey trying to get my FedEx package. It was scheduled to be here on November 8, and it’s now November 11. I signed up for text messaging and each day. The message indicated that my package is on the truck and on its way but never showed up. I was finally able to get a hold of customer service, and was told that she spoke to someone who assured her that my package was on the truck, and on its way, however, when I called later on in the day to speak to a second customer service rep, they denied that that was possible. When you try and contact FedEx by phone, they use every trick. Possible not to connect you to a live person.

The company I ordered from delivered economy ground shipping. I understand that. BUT, don't tell the customer your pkg will be there on a date and throw it in a corner and keep pushing the date back!!!

I have a package I need to sign for, I reached out last week and left instructions I would not be home until after 5, 11-8 package was attempted delivered at 12:37pm. I called 11-8 at 6:52pm and requested package be delivered 11-9 after 5pm, package was attempted delivery at 11:37am. I called 11-9 and was told I could drive to the FedEx location to pickup the package in the morning, well I get a notice that the package was loaded on a truck at 7:37am. WHY HAVE CUSTOMER SERVICE REPS, if they are not able to communicate with the local distribution centers. So now, I have to contact the sender (another ordeal to reach) and then get FedEx on the line (OH BOTHER) and get permission for the package to be delivered to a local vendor. I have no confidence this will happen. Date of experience: 07 November 2022

I ordered mattress from Sleep Country Canada, and it was supposed to be delivered by FedEx. For three days in a row I took time off work and waited for the delivery and all three days apparently they "attempted to deliver but missed me". Even though I was there in the house, with my cellphone, ready to answer the door. But no one. They wouldn't even try to arrange a time to come back when I wouldn't be working after those three missed attempts. They asked if they could just drop the mattress off without a signature... absolutely NOT! Why would they even consider asking that? Horrible horrible company.

The delivery time from FedEx is a joke and it gets worse each time. I ordered from Walmart with 2 day shipping. I received confirmation of order shipped by Walmart. FedEx said it was on the way, then sent another update stating the customer was unavailable or business was closed. It was an entire county away from me. I needed this item the day it was set to arrive. They keep getting worse each time. I wish businesses would stop using FedEx all together. The drivers also like to throw packages on our porches from 10ft away.

On the first day of November, I placed an order with Target. Target Chicago fulfilled it and sent me an email 2 day delivery. I live 3 hours from Chicago, IL. I got my tracking email from Fed Ex saying same thing, 2 day delivery. I was fine with the timeline. I ordered 1 box of cleaning products and 1 small bottle of cleaning products. Total weight --7#. Less than an hour away at a Fed Ex shipping site, I get an update that the address label is incorrect and corrected. When the day arrives for delivery-no delivery.

I am very disgruntled that my bank uses FedEx to deliver credit cards. I'm not upset so much by the fact that it takes too many days too get a delivery - as I am by the fact that I sat here with the front door open, waiting for the FedEx to come - and I was actually standing at the door at the time the FedEx driver "claims" the package was delivered. There was NO DELIVERY at MY house! Therefore, that card is now cancelled and I get to wait another 3 days for another delivery, with no access to my bank account. I am unimpressed by INCOMPETENCE and people who make false claims.

Package lost. Reported to Fedex it's lost. Zero help. Called shipper. Confirmation package lost by Fedex. Shipper confirmed again. We then paid extra fees to overnight package. We received this package. 17 days after package lost FedEx sends notice today they are delivering original lost package. Called FedEx saying package will be refused as was reported lost 17 days previously. FedEx replied you have no choice but to take package. Um no. I called shipper which replied refuse package. We will see if package ever arrives today but communication with this company is a nightmare. We hung signs to refuse package. Hopefully delivery driver can read.

I'm sooo sick and tired of this supposed delivery company. Waited ALL day for a rather expensive delivery that they said was out for delivery. Never arrived, nobody ever called to say it was delayed. They waited until the last minute to send me a text that it was only delivered to a local center that services my local delivery area. Wish online companies would stop using their delivery services. Shame on Walmart too for using this lousy company. I could have driven the 1½ to pick it up, it would have saved me a whole day waiting for something that was never coming. Wish I could give them zero stars.

Just within this week I have had 2 drivers literally flat out lie. I was waiting for a package on Fri and it said it was supposed to be delivered before noon (my company paid priority next day) and at 1203 suddenly the website said "no one home attempted delivery" but my husband was outside waiting for the package because it was computer equipment. They don't do anything for you on customer service but say, "we can try again on Monday" but I needed the equipment for Sat and they don't let you pick up or anything on weekends for priority next day.

I call in the pickups, they give me a pickup confirm, package sits outside for 3 days, I called 2 more times during that period. Even gave confirm number which they couldn’t find. Talked to 3 different people, on phone over an hour. Won’t give me the local dispatch number. Unbelievable how unreliable.

FedEx just dropped off a package at my apartment's door when I specifically have delivery instructions in my FedEx profile to deliver them to the complex mailroom because pkgs. get stolen if left at the door! Worst delivery company! This is EVERY SINGLE time I am waiting for a package to be delivered by them. No matter how many times one calls and complains they always end up doing whatever they want. I hope my package will be there when I get back from work, and I hope companies would stop using their delivery services.

FedEx repeatedly takes my packages to other addresses. How do you mix up an apartment number that's E with F or B??? Learn to read your package and deliver it to the correct address. And stop throwing packages!

Second time I have had FedEx to delivery my order to the incorrect address. Almost impossible to reach someone in the company via phone. When I finally did, they could care less. They wanted me to do their work for them by contacting the seller that shipped my product(s) and following up. Wow. I am considering not ordering anything or make sure if I do they are not who the company uses to ship.

I got a laptop shipped for work, the delivery was planned for a day I was working from home. It was delayed and then scheduled for the next day, which I was home for and then never arrived. It was then rescheduled for a day I was not home, at which point I called customer service to ask them to wait and deliver until the next day when I would be home. I was told they would arrive on that day and they would call my phone prior to arrival, as the buzzer does not work in my building. Instead, the package was "attempted" to be delivered the next day, and was returned to the sender. When I called customer service to ask why this is, I was informed that there was nothing they could do, the label was already changed and apparently drivers are never allowed to call customers, so there should be no reason they would have attempted before.

Whenever I'm considering placing an online order, unless they have other delivery options than FedEx, I will not place the order. I am inconvenienced by having to contact customer service for every online carrier to ensure they would not be shipping the order via FedEx. When FedEx approaches my four building complex, they never arrive with a package in hand. I've witnessed this when I was coming home one day and watched as the driver walked up with a slip (where to pick the package up) and placed it on the intercom that he never bothered to use. See photo. They do not call anyone, try the door, the intercom, or even enter if somebody is leaving the gate. They don't try ringing the manager, they don't try calling me, the customer.

They are the worst company ever. I never get the stuff on time and they are lying. Do not use them for anything. I hope they are going to be out of business. Every time FedEx have something to bring I know won't come on time. Sick of them.

I have had recent issues with FedEx Delivery. They did attempt to deliver a package on Saturday and I was not available so I received notice it would be delivered the next business day. That is no problem. The problem is that I received notice the following Monday that my package was out for delivery. I work from home so I was home ALL DAY. Well I received a notice that FedEx attempted to deliver my package and could not because no one was available to sign for it. THIS IS A LIE. I was home the whole day and FedEx NEVER attempted delivery of my package. The exact same thing happened to me the following Tuesday. I now have a notice that FedEx will attempt to deliver my package on Wednesday. It is 50/50 that my package will be delivered on Wednesday.

Still waiting for an item I bought on eBay two weeks and two days ago. The seller printed the label three days after I placed the order, they say FedEx never came to pick it up. FedEx finally admitted to having it in their possession 6 days later, 9 days after I placed my order. Then it sat at one of their facilities for another day before it began its trip across the country, which took only two days, surprisingly. Then it arrived in a town that's about a 3 hour drive from me, where it sat for another 3 days. That's where it was when they told me it would be arriving yesterday. I get my mail at a private mailbox service 20 miles from my house (I live out in the sticks) so I drove into town to get it, it never showed up so that was a waste of time and gas. Today they say it departed from a town only an hour away from me, to arrive today. I don't believe it, it's already a week late anyway. I tried to get them to deliver it to my residence but they won't.

I recently moved to Philadelphia. I have had many packages sent to me since I moved, however I have had a lot of issues with FedEx. All other delivery services I have used are able to deliver my package with no issues, however I have had an issue when receiving packages from FedEx. The issue appears to be that FedEx does not want to deliver my packages. I get notifications about the tracking of my package so I can be in my apartment in case there is an issue with the package, however FedEx has stated that they have attempted to deliver my most recent package twice with no one actually attempting a delivery! Because of this issue I decided to look up FedEx on Google and found that in Philadelphia there are many other people who have experienced the same problem I have. I would warn anyone that if there is a shipping option not to chose FedEx.

I placed an order a couple weeks with multiple items. All of those items have since been delivered but 1! I have called FedEx and all I hear is it will be delivered and they are experiencing higher volume delays right now. But my order has been on a truck since last week to be delivered and I have received everything else! I wish WalMart would let you choose which company to ship with instead of just using FedEx. They are horrible!

FedEx is the worst. I was supposed to have a 2 packages delivered to me almost 2 weeks ago. 1 Box showed up and they posted that both were delivered. Keep in mind that the boxes contained a table and a bench, which combined weight over 100lbs so I know that it wasn't an oversight. I called immediately and got the usual runaround. Finally a week later they said that the second package was on its way. Every day I call and the automated system states that it is out for delivery. No package is delivered and the date of delivery changes online. I have called everyday to find out why the delay and I have spoken to several people who tell me that they are either a Supervisor or a Manager. I have been told that they don't know why the package is delayed because that's a different department. I asked them to call that department and believe it or not here is what she told me - "I called the department that deals with delivery and they won't tell me why the delay".

Updated on 11/06/2022: I used to be a 1 star I now move it to a 2 star until I see if there is an improvement in FedEx delivery. I have emailed and talked on the phone to a man that said this is unacceptable and he will fix it we shall see after another shipment. Fair warning too many fedex scammers are on Facebook. It's best to start right from the fedex website.

I've had a number of packages Delivered from FedEx.. I have a Ben of a bin mart place packages just inside been near my front door to help prevent theft. Maybe 1 out of 10 drivers will put the package in the bin. Multiple packages have been damaged in transit. I was scheduled to have a very expensive package delivered, The delivery was delayed 2 extra days and I was not going to be home at the time of delivery. This package required a signature.. I could not change the delivery address nor could I speak to a representative for assistance.. Their automated system dumb is the worst. I do not recommend using this company.

A friend sent a package that needs an adult signature. They tried to deliver it 4x. We have a menu in our building for delivery men to call. FedEx for some reason this gets lost in translation? I called and asked them to send the package to my office and they would not do it!!! Terrible customer service...

It never fails every time I order something from a company that uses Fedex my package never arrives on the day they say it will. It gets to Memphis and sits there and then 3 to 4 days later I get my package. Recently order some tires on 10/21/2022 which was a Friday. It told me it would be Tuesday the 25th in the cart then shortly after placing order it said the 26th which was Wednesday. Wednesday gets here it says by end of day and still not delivered. Now it tells me that it will be the 28th Friday. I was suppose to travel to Mobile Friday for work. Now I can't because my tires won't get here until about 1pm on that day. I can understand if it happens every now and then but all the time is not acceptable. Not to mention my wife has the same problem when she orders and Fedex is delivering. So it doesn't matter what they deliver a sweater or tires it will be delayed.

I was supposed to receive a package today that required a signature. All the tracking information showed me was it was going to be delivered sometime before the end of the day. I was working in another room when the driver arrived, and he rang the doorbell. Also, my phone notifies me when someone is at the door. I put the tools down and proceeded to walk from the at the back of the house to answer the door. By the time I got there and opened the door the truck was pulling off. The driver did not see me. I looked for the package and realized he didn't leave it. I know that a signature is required but the last time the delivery required a signature the driver left $2,000 worth of items by my door, so I was curious if he had left it.

Claim packages are delivered at front door, but no packages are left at front door. I search porch, under porch, mailbox, ask neighbors no packages. Home security cameras show no activity.... No deliveries from FedEx. Contact FedEx and they "do an investigation" and conclude that packages were delivered. WTF?

Was supposed to receive a big shipment on Thursday 6 heavy duty metal shelving units. Wasn’t delivered on time of course. Arrived next day as partial delivery. Not even going into their practice of delivering items. We were missing 2 boxes. We Called Saturday, was told the boxes were crush and destroyed. Was going to the warehouse for inspection. Husband told them more than once the order would have to cancelled. These were order to be put on a trailer now and we were leaving to go out of town for over a week in the morning. Told them more than once it needed to be canceled, no one would be there for the delivery. FedEx said they completely understand and it would be canceled and sent directly back to the company.

I have cameras viewing my driveway and front door. On two occurrences this year the Fed Ex team has reported delivering product to my front door and cameras prove they never even entered my property within 2 hours of the claimed time. After hours on the phone with Fed Ex the first time they finally reviewed the GPS location of the vehicle at time of said first delivery and they were miles from my home. Fed Ex needs to implement location fencing on their geo tags to alert their drivers of their mistakes in real time so we aren't stuck chasing replacement deliveries all the time.

Worse company ever. Do not ship with these people. They leave your packages wherever they feel like it and when you tell them it's been misdelivered they not only do not file a claim (obviously because nothing comes up on their view claim website) and they don't retrieve your missing shipment! You talk to some 3rd party that has no info and no clue on anything so nothing gets resolved. When they take a picture of where they deliver something it would be nice if they included in this picture the actual numbered address on the house or box so we might be able to recover it ourselves but no....It obviously got delivered to probably the driver's own home. Fed Ex is a joke and obviously thieves!

Sent an envelope Priority overnight next day morning. It was imperative to get there next day morning. Package arrived in 2 days. Upon contacting Fedex for their money back guarantee because they charged me for overnight delivery while delivering in 2 days, they claimed that the address was hard to read. **. First off there were two phone numbers. One for the business sender they could have easily reached out and clarified and one for the destination. No attempt was made, instead they delivered when they felt like delivering and refused to do anything to make it right. Good thing our business signed up with UPS. I am so done with LAZY FedEx.

Package was picked up from seller by Fed ex in that state. 6 days later package still in that state. Online tracking shows package to be delivered on a certain day, but the package is still in that state. Updates isn’t accurate. I call the toll free number and talked to a customer service representative and still nothing she could tell me about my package other than what the online tracking shows. This so disappointing and frustrating. I order the the goods for a event that has passed now. I wouldn’t recommend fed ex to no one and I would rate them - 0 if I could.

I take care of my mom who is in Hospice at the age of 94 and so I am unable to get out to go shopping. So I place a lot of my purchases to be delivered directly to my house. I live in a townhouse complex and we have had numerous situations involving porch pirates. In fact I have had deliveries stolen off my front porch. So I went as far as having a sign made asking that all delivery people please ring the doorbell when placing deliveries on my front steps. Yet, the FedEx delivery people don't feel that they should follow a simple request such as taking a minute to ring a doorbell and so they just drop the boxes and leave. Half the time I think it's because the boxe(s) have been damaged and there's hole(s) in them and they don't want to be confronted. When I speak to a supervisor regarding these issues, I get told that there is nothing they can do about it. So POOR service from FedEx, yet they continue to raise rates. Disgusting!

Once again disappointed by FedEx. This company couldn't deliver a package on time if they tried. This is exactly why I do not use FedEx. They are the most unreliable unprofessional delivery service on the planet. Every time I use them I always expect to get my package late. I don't know why I expected any difference this time. They will send me notifications that my package will be delivered on a certain date between certain hours but they can't send you a notification saying that my package isn't going to be delivered on time the day they specified.

I am a Disabled Veteran with a medical condition that I needed medication for. I spent over $131 to have my medication overnighted to a hotel. They said no-one was there and won't bring it CEO respond.

Worst service. Never deliver parcel on time. Takes weeks to deliver, it's not first time. Always same issue. Tell your seller don't sent on Fedex. They never deliver on time. Want give zero star. Now on I stop receive parcel from Fedex. Even my seller send by Fedex I won't accept it.