FedEx Reviews

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About FedEx

FedEx provides multinational delivery services and logistics solutions. Its services include overnight shipping, freight forwarding and supply chain management. Founded in 1971, FedEx delivers services in more than 220 countries, offering businesses and consumers specialized express transport and integrated logistics.

Visit www.fedex.com/en-us/home.html
Pros
  • Timely package arrivals
  • Careful handling of packages
Cons
  • Frequent delivery issues
  • Poor communication from support

FedEx Reviews

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    Page 22 Reviews 3840 - 4040
    Customer Service

    Reviewed Feb. 22, 2020

    I get my packages in good shape and on time. Great service So call FEDEX and get your packages delivered on time and the gentlemen are all nice that has come to my house and polite and even carry the package inside your house if you ask them to.

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    Price

    Reviewed Feb. 22, 2020

    Cheaper than USPS and much faster. Took over 2 weeks to send a package priority mail 1,000 miles by USPS and very expensive. Sent another package through FedEx & it was received in 4 days for much less cost.

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    Reviewed Feb. 22, 2020

    Have never had an issue with lost or damaged packages. Fastest shipping and delivery times of any carrier. If I can’t use Fed Ex I have to depend on postal service and take a chance. Fed Ex has very few delays most of which are due to extreme weather conditions.

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    CoverageMaintenance

    Reviewed Feb. 22, 2020

    Christmas 2019 was the first and only time I had major problems with FedEx. I had three packages at Jacksonville FedEx Facility, then delivery was pending, then lost, Sam's Club replaced the lost packages, then FedEx delivered my original lost packages. Worked out in the end but what a nightmare!!

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    Reviewed Feb. 22, 2020

    I have had my share of good and bad with this comp[any. Sometimes, they deliver when they promise and other times, they don't. But they seem to be better than the United States Post office and that is why I will ship with them.

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    Reviewed Feb. 22, 2020

    They show up to deliver and pickup items when they say they are coming. The pkgs. come and go worry free. Very dependable..Would recommend. Hope that manager that stole that sole millions of dollars in merchandise from the Co. goes to jail for a very long time.

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    PriceStaffRates

    Reviewed Feb. 22, 2020

    It has been very reliable til now, prices are average to what others charge. Delivery and home pickup is excellent. I would recommend Fedex. I have small office and because of Fedex's reliability, we use them regularly.

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    Customer ServiceCoverageTechRates

    Reviewed Feb. 22, 2020

    As Traffic Mgr for a major defense contractor I contracted FedEx for several million dollars annually. In 27 years they lost or damaged only a handful of packages. Extremely reliable carrier. Customer service, tracking and geographic coverage world wide is top rated.

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    Customer ServicePunctuality & SpeedStaffRatesTransparency

    Reviewed Feb. 21, 2020

    I have VERY mixed feelings about FedEx. MOST of the time, they deliver small packages to me on time with no problems. But this week we were expecting delivery of 6 large cases of furniture and I had scheduled a vacation day just to take delivery of this shipment. But FedEx really disappointed me this time. FIRST, after I signed up for text updates, FedEx provided very vague information saying only that all 6 cases had been loaded on a truck and were "out for delivery", with no delivery time estimate; SECOND, around 1:30pm, the FedEx truck pulled up to our condo, stopped for a couple of minutes and then left, with no text update on the status, and no driver stopping by the front door to tell us what was going on ... they just left. So we continued to wait, calling their customer service number several times to find out what was going on, only to be told "it's out for delivery" and "we can't say when beyond before end of day".

    THIRD, we waited at home till 8:00pm (their delivery day ends at 8pm) and then called FedEx again (for about the 4th time) and they finally admitted that their data showed that the cases had never been loaded on the delivery truck that morning (which was why the driver didn't/couldn't deliver them when the truck was at our address). FOURTH, FedEx had no explanation for why the driver didn't bother to tell us what had happened when they were at our unit or why no text update was sent, FIFTH they expressed no interest in the fact that their lack of proper updates caused us to wait at home for 7 hours after they knew the delivery would not happen as scheduled.

    Having taken a vacation day to take delivery on these cases, and I can hardly express the sense of wasted time, especially since I am now spending a 2nd day waiting at home for this shipment to arrive, again with no useful updates, just "out for delivery". For this shipment, I give FedEx a very frustrated 1 star, and for their normally good service on small shipments I upgrade that to two stars, but color me highly inconvenienced and exceptionally disappointed.

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    Customer ServicePunctuality & SpeedStaffTransparency

    Reviewed Feb. 21, 2020

    FEDEX hub in Kernersville, NC does a horrible job of moving packages from their facility to the local district points. Three times in a row I track my package through Kernersville, NC to only see “bar code label unreadable and replaced”. This then allows this facility to deliver my package as late as they see fit. As I wait at home on promised delivery days only to see updates later in the day, often 5 and 6 days. Customer service does not help, email complaints are ignored, I even emailed the CEO!! Nothing, so my next step is to refuse to purchase items where FEDEX is the shipping method.

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    MaintenanceStaff

    Reviewed Feb. 21, 2020

    FedEx has always been my go to shipper. Most of the other do not show the package care that FedEx does. My packages have always arrived on time, and with no damage. I have tried the other and have always had ripped, broken and missing items. FedEx is top on my list of shipping companies.

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    Staff

    Reviewed Feb. 21, 2020

    My packages from FedEx always arrive in good shape and almost always on time. I cannot say the same thing for many of my UPS and Postal Service packages. The FedEx driver that delivers to us is always very courteous and respectful. He always tries to inform us our packages have arrived instead of just leaving them.

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    Staff

    Reviewed Feb. 21, 2020

    You never get a damaged packed and the driver are wonderful. They are very reliable. I find everything about FedEx to be reasonable and they pick up and delivery at the same time. The boxes are very sturdy and stones but easy to open. I use FedEx as much as possible.

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    Punctuality & SpeedStaff

    Reviewed Feb. 21, 2020

    I ordered many things through FedEx... They came very quickly.. Delivered right to my front door.. Knock on door when I'm home to let me know they were there.. They are very friendly people.. Can't complain at all.

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    Reviewed Feb. 21, 2020

    FedEx gets my packages to the correct address and they are almost perfectly on time. I have had issues with other shippers, so I'm especially appreciative of this. I have also received shipments through FedEx in a timely manner with no issues regarding the condition the package was in when I got it.

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    Reviewed Feb. 21, 2020

    I've bought and sold many remote controlled (hobby grade only) cars and trucks over the last 2 years! I've not once received a damaged box or vehicle! I also ship with FedEx and all 300 of my customers have been very pleased with the services FedEx has to offer! I've shipped with others, but FedEx is the Best!

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    Staff

    Reviewed Feb. 21, 2020

    WE have received a number of items from FedEx. Staff has been friendly, but several times the items shipped have had boxes that do not arrive in the greatest of shape. If we take items into the local shipping office most of the time they have people working there, that seem very unhappy with their jobs or maybe they are just not good with customers.

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    Staff

    Reviewed Feb. 21, 2020

    FedEx has always been on time, packages are always in perfect shape and the drivers I have felt with have ALWAYS been the most pleasant, kind & thoughtful people. I find their service to be one of the best I have ever felt with. The young man I half felt with would always bring my heavy packages right to my door since he knew I was disabled and they would be extra difficult to get up the stairs and onto the deck.❤ Who could ask for more.

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    StaffBillingTimeliness

    Reviewed Feb. 21, 2020

    FEDEx has been extremely helpful. I had a major issue with some of my credit cards and the various companies issued new ones, some came the next day thru FedEx. The drivers were careful, courteous and kind to a senior citizen.

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    Staff

    Reviewed Feb. 21, 2020

    Was expecting a package that required a signature but was going to be out of town. Delivery rep. for my area told me would he would leave it at a another retail store that also is a FEDEX satellite office with instructions to hold til I picked it up. They did and it saved me a lot of time.

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    Staff

    Reviewed Feb. 21, 2020

    I get packages on a timely manner and they aren’t able to get me they send it to the closest Fedex pick up location which is amazing in our current urban communities. So they are an amazing company.

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    PricePunctuality & SpeedStaff

    Reviewed Feb. 21, 2020

    Fedex has very good service but is a bit pricey. Everyone is polite and they are always accurate. There is hardly ever a wait and you don't even need a label or anything. The drivers are great and always have a smile!

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    Punctuality & SpeedStaff

    Reviewed Feb. 21, 2020

    Every time Fedex has delivered the packages are always in great shape never crushed or abused in any way and the drivers are always courteous and polite and they always knock on the door and wait to see if we are home before they leave.

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    PriceRates

    Reviewed Feb. 21, 2020

    I have used Fed Ex shipping for my shipping and faxing needs and I must say I have been satisfied. The prices for my packages has been fair and has always arrived to destination in a timely manner. I would recommend service.

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    Reviewed Feb. 21, 2020

    I have been getting products from Fed Ex and have never had a problem with anything regarding anything on their part. And I have been using them for over 15 years. I have use other companies and have not had the same thing happen.

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    Reviewed Feb. 21, 2020

    They are wonderful. They put my packages in the door and always make sure that they are safe for me. I would highly recommend them to everyone I know today. It is a great company that always does a great job and makes sure that its customers are happy with their services at this time.

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    Customer Service

    Reviewed Feb. 21, 2020

    Fed Ex usually leave packages on front porch or Give to anyone in yard. Sometimes they don’t deliver and take it to post office, and when you call the company you ordered from, they say no one was at home. Even though you got security cameras, and you been looking for them watching out and you know they ain’t been by. They also throw your packages around.

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    Reviewed Feb. 21, 2020

    The FedEx delivery service has always delivered on time with no issues. Often times more than one delivery can be delivered in a day. They actually place the items at the door as required. Thank you!

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    Staff

    Reviewed Feb. 21, 2020

    My packages have always been delivered on time and not damaged. The delivery person takes care of my packages and very kind and places my packages so I can find them on my porch as requested.

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    Customer Service

    Reviewed Feb. 21, 2020

    I ordered a pair of maternity jeans from Kohl's that was being shipped by FedEx. Every day for a week I received a text saying they were being delivered, after the 6th day I called and was given the run around that I couldn't contact the local depot where the package was. Within an hour of finally talking to someone the package was finally delivered.

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    Reviewed Feb. 21, 2020

    Fedex is always on time, great tracking which give you a window of delivery. Very convenient being able to drop package off at a local Walgreens. Their Shipping manager on their site not only allows you to track but prepare shipments, print shipping labels is a real time saver. As a EBAY seller, they have the capability to pay and print Fedex shipping labels from their site.

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    Staff

    Reviewed Feb. 21, 2020

    Our FedEx driver is the best. I take care of my elderly parents. Since I have no one who can carry anything awkward or heavy, he always carries heavy boxes in for us. None of the other companies' drivers have ever done that!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 21, 2020

    I've never had good luck with FedEx. Package has constantly arrived damaged or late and customer service is not helpful at all. I've been passed by their trucks going significantly above the speed limit in residential areas.

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    Contract & TermsPrice

    Reviewed Feb. 21, 2020

    They rarely put the packages where they need to be. I have a large sign saying leave packages here and they walk right past it to leave at my door instead. I have a large dog that really enjoys eating packages. Fed Ex has really cost me a lot of money.

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    Customer ServiceCoveragePunctuality & SpeedStaffBillingTimeliness

    Reviewed Feb. 20, 2020

    On January 31/2020 around 1:56:26 pm, I decide to ship a special uncirculated special coin to an individual person. I request insurance on the item in case it gets missing or anything happens to it. The same day I call FedEx letting know that I don't approve the shipping and to retrieve it from the FedEx company. I also visit the place in which I have to send the article in the box. They got the alert and I was okay with the service. I had pay in total the amount of $95.37 in shipping and handling, so they didn't do anything about what I ask them to do. FedEx sends this special coin letting me with my money and coin hanging. I had called the company several times and they have people who can barely speak English. They just keep transferring my call from one department to another with no help.

    Today I received a letter stating that they are not liable for my loss of packages. I am in shock, this coin was a collection coin from my father RIP and I am in need of that cash and try to ship to a buyer in which later I had to change the destination of the coin, by alerting FedEx. FedEx makes their own decisions in getting their company off from this dispute. I went to the authorities to complain about the situation and they told me this is a civil matter situation. Right now I had lost the coin, my $95.37 plus all my efforts. I have attached the bill and the rest of the paperwork together with a picture of the coin. I hope they can do something about this situation. This is a value coin wort up to $5,000. Thank you. I won't recommend FedEx for shipping any value due to neglect by their employees.

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    Transparency

    Reviewed Feb. 20, 2020

    Package has been delayed for well over two weeks and the last status update was from 2/12. "On the truck" they say. Even when packages are delivered, they're haphazardly thrown onto the doorstep without even seeing if anyone is home. I can't imagine any of the five star reviews on the this is real.

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    Reviewed Feb. 20, 2020

    My personal results with this company has not been the best from packages left at wrong door to finding items behind bushes. Always in a rush. Have left instructions with sellers on these problem areas and they claim to have included all orders on where to place packages. Just not quite as good as other companies on following customer's requests.

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    PricePunctuality & SpeedRates

    Reviewed Feb. 20, 2020

    FedEx is great. Fedex smart post is horrible!! Not worth saving $2. USPS is quick too with the smart post. It’s fedex’s end that is bad. Took over 2 weeks to get a package and was stuck in transit and their smart hubs for days. I would recommend normal fedex but not their smart post. Their pricing isn’t anything that’s a wow factor either. Cheaper through Usps and only 1 day difference usually.

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    Punctuality & Speed

    Reviewed Feb. 20, 2020

    FedEx does not deliver when slight chance of snow showers are predicted. Total wusses. Sunny days and no delivery. If weather is predicted to be perfect they deliver quickly and on time. UPS delivers in all but the worst snow storms.

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    Staff

    Reviewed Feb. 20, 2020

    They are definitely one of the best shipping companies because they take care of the products they deliver and let you know when they are on their way. They text me all the time since the beginning of the order to the end when they deliver it. They are always nice and polite and knock on the door when they deliver the merchandise.

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    PriceStaffRates

    Reviewed Feb. 20, 2020

    FedEx has always been fairly competitive with pricing compared to the other shipping g companies. The drivers are courteous and respectful. My packages have always been delivered cage-free, properly left out of the weather and out of sight from potential thieves.

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    Customer ServicePricePunctuality & SpeedRates

    Reviewed Feb. 20, 2020

    I always had a great experience. Great customer service great fast and affordable. I live in a small town so having FedEx pick up my packages is awesome and saves me so so so so much time. Online shipping with FedEx is so simple and easy. Nothing like UPS website which seriously confuses me every darn time and their prices are so so so way more expensive.

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    Staff

    Reviewed Feb. 20, 2020

    They seem very reliable. I have never had a problem. My deliveries always arrived on time. The packages always came through in good condition. I also noticed when it is a rainy day they always put a plastic bag. Very courteous and always say have a nice day.

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    PriceStaffRates

    Reviewed Feb. 20, 2020

    Lately Fedex has improved and all promised shipments arrive stated day and time slot. With proper care for refrig packages. I would still hesitate over weekend times. Price is very high. But if you need to be sure Fedex is way to go.

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    CoverageStaff

    Reviewed Feb. 20, 2020

    FedEx is the only shipping company that actually brings my packages to my door or leaves them on my covered glider swing on my large deck, the others will just toss them from the ground up unto my deck from the bottom of the steps of the deck and leave them in the elements. One FedEx delivery person had to deliver a queen size futon and it was extremely heavy and awkward but the poor fellow didn't complain and he did manage to get it into my home without incident. I told him I felt bad and he said, "That's my job." FedEx goes out of their way to deliver on time and leave items in a safe place with care.

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    Customer ServicePriceRates

    Reviewed Feb. 20, 2020

    Always on time, great communication and packages are never delivered damaged. I highly recommend this company for all your shipping needs. The prices are very good for the services and value received.

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    Staff

    Reviewed Feb. 20, 2020

    Drivers make an effort in our neighborhood to place goods in a inconspicuous area out of general sight. This contributes to the security of the delivered goods. Thusly there has been no porch piracy reported in our neighborhood.

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    Punctuality & SpeedStaff

    Reviewed Feb. 20, 2020

    FedEx does great during regular business. However, during high shipping events like Christmas, they have a tendency to deliver packages to the wrong addresses in rural areas like where I live. Also some drivers like to speed thru county roads.

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    Punctuality & SpeedStaff

    Reviewed Feb. 20, 2020

    I'm usually pretty satisfied with them. They're fast and my packages are handled with care. I wish they would knock louder and wait for me to get to the door before leaving a notice though. I'm disabled and it's hard for me to get to the door fast.

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    Reviewed Feb. 20, 2020

    Many times the FED EX carriers don't check address on the shipment. They are constantly leaving the package at a different address. The apartment building behind me has the same number as my home but different street name, but they constantly leave the package at my house. I give it back to FED EX when they come around.

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    Customer Service

    Reviewed Feb. 20, 2020

    Very reliable company, great customer service. I usually have the same delivery person and always careful with my items. On a scale of 1-10 I would definitely give this company a 20. They truly go above and beyond.

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    Customer ServicePriceStaffRatesTransparency

    Reviewed Feb. 20, 2020

    Always on time, give frequent updates on delivery or if any problems. Responsive customer service representatives and fair pricing for top service. Try my best to use them exclusively when shipping something and use them exclusively when shipping for business/work related packages.

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    Reviewed Feb. 20, 2020

    I use Fed Ex for all my packaging shipments, I do a lot of shipping for my personal use and have never had an issue. They always arrive to their destination on time and in good condition. They have a great tracking system also.

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    CoverageStaff

    Reviewed Feb. 20, 2020

    80% deliveries arrive damaged. Trucks are filled with damaged packages; I have photos! Drivers - in start contrast to UPS - dump deliveries in front of gates and doors limiting access to structure AND to delivery. Have witnessed heavy items being thrown over fences (damaging them); packages left out in rain when covered carport is steps away. Orders shipped with very indirect routes making delivery multiple days behind UPS. I have stopped ordering from companies that use FedEx.

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    Customer Service

    Reviewed Feb. 20, 2020

    Fedex never deliver packages to my home. They leave it at neighbor's home. Some packages I never received. Called them numerous times about this problem. Do not like companies that uses them. Ask if they can use a different shipper. UPS always deliver my packages. They leave it at my front door. Never had a problem with them ever. Talk to one Fedex worker and he said, "The address is 472 and that is where I leave it." I said, "Do you look at the name? There is two apartment. Here I am apt #2 not #1." He said, "I leave it at the address. I don't look at the name on the package." That is just stupid.

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    Reviewed Feb. 20, 2020

    This is the only company that just drops the package at my door and does not knock or rig the bell. I am home and it really is annoying. IF YOU DROP IT RING THE BELL OR KNOCK. Especially if it is raining.

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    TechMaintenanceStaff

    Reviewed Feb. 20, 2020

    I order a lot of wine that is shipped via FEDEX; deliveries require an adult signature. Only one time did the box come damaged. One bottle broken and wet the box bottom so that when the FEDEX driver lifted the box all the remaining bottles fell out and rolled across the driveway. Rather than send the whole box back to the vendor, accepted as delivered. The remainder of my wine deliveries went well, with the FEDEX driver very considerate in placing the package where I needed it put.

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    Punctuality & Speed

    Reviewed Feb. 20, 2020

    Have always been satisfied with their delivery personnel and their delivery times. I would prefer that they waited until the client opened the door for the package before leaving due to porch theft in the area.

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    CoverageStaff

    Reviewed Feb. 20, 2020

    3 times, a package was delivered to a similar address, one other time the package was not ever delivered. A new item had to replace it. This one was delivered safely. Drivers need to pay attention! I cannot recommend FedEx.

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    Customer ServiceStaff

    Reviewed Feb. 20, 2020

    The FEDEX drivers are always friendly and professional. When I'm not home for the delivery he always takes the time to secure my package. We love our FedEx guy! Customer service goes over the top for each and every customer.

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    Punctuality & Speed

    Reviewed Feb. 20, 2020

    On time, fast, reliable. No damage, quiet, polite. Do they use electric trucks? They certainly should. When will that all happen? Soon I hope. What more is there to say? Nothing more, thank you so much.

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    Customer ServiceContract & TermsPriceRates

    Reviewed Feb. 19, 2020

    I'm using FedEx 2-Day One Rate service and they're overcharging me for more than $1000 total for 11 tracking numbers. Customer service is terrible, admitting to their mistakes and only offering $500 for compensation. I asked to talk to a supervisor and I'm placed on hold for more than an hour, which I'm guessing they're purposedly putting me on hold until I give up. 11 Tracking Numbers has been overchaged. They're supposed to be $6.99 per tracking number (shipped via FedEx 2 Day One Rate - Envelope). Total overcharged amount equals to $1,002.80. It is supposed to be $76.89 total. Instead, they charged me for $1,079.69.

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    Staff

    Reviewed Feb. 19, 2020

    We regularly receive packages at home from FedEx. The delivery time is excellent and the drivers are always so efficient. They never leave a package on the doorstep in inclement weather and return as soon as possible to deliver.

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    Staff

    Reviewed Feb. 19, 2020

    The person delivering is always respectful. If the weather is rainy or snowing the package is well protected in a plastic bag. I am a senior citizen, and if a package is delivered the driver is always kind enough to ask me if I would like for him/her to bring it into the house.

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    Staff

    Reviewed Feb. 19, 2020

    They will go beyond their job & that's great. I appreciated their help every time they deliver my packages & they are so wonderful that the company I use from Walmart & they trusted them. Thank you.

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    Staff

    Reviewed Feb. 19, 2020

    Excellent, expeditious service from courteous and efficient professional personnel; taking pride in services rendered; timely service in all delivery services received via service personnel of FEDEX.

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    Reviewed Feb. 19, 2020

    I get a lot of packages delivered by FedEx. Most of it is medical, meds and other medical stuff. They always deliver it to the same place and ring my doorbell to let me know it's here and I appreciate that!

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    CoverageRates

    Reviewed Feb. 19, 2020

    Fedex is my go-to shipping company. Precise, best rates, faster delivery, less detours of packages en route to receiver and the rates and insurance cannot be beat by any other shipping company. This is from experience comparing to all major shipping entities.

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    Customer ServicePriceRates

    Reviewed Feb. 19, 2020

    FedEx has performed far above its major competitor, UPS, which I had used for years. UPS's service has fallen greatly, and their prices have increased greatly. Plus their phone customer service is not good. FedEx is great on all these fronts.

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    PriceStaff

    Reviewed Feb. 19, 2020

    The delivery driver is always friendly and my delivery instructions are always followed to the letter every time. The only problems I've ever had with FedEx are once they hand the package to USPS (when the shipper is too cheap to FedEx it the whole way). As long as your package is in FedEx's possession, it will be treated with care and will get there in a reasonable amount of time. I definitely recommend this company - especially if you care about your packages.

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    Punctuality & SpeedRates

    Reviewed Feb. 19, 2020

    Overall good, decent rates, good shipping speed, very rare to get a damaged package. I am disabled and if I request extra time to get to the door, they will wait for me. Very good tracking and notifications. Only problem is not enough storefronts.

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    Transparency

    Reviewed Feb. 19, 2020

    Service is really bad, 1st their location of packages in transit is never up to date and when the package arrives it looks as though it was run over by the truck.

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    Reviewed Feb. 19, 2020

    All packages left in good shape near our doors, we never have to sign for any of them, just find them there, wish they would knock on the door so we would know that they left them so we can bring inside before they're stolen.

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    Staff

    Reviewed Feb. 19, 2020

    FEDEX has never failed to deliver a package when promised and in excellent condition, I choose them for all my shipping needs and would happily recommend them to anyone whether for personal or professional usage.

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    Customer ServiceContract & TermsCoveragePricePunctuality & SpeedRefunds & PayoutsMaintenanceStaff

    Reviewed Feb. 19, 2020

    Shipping from Cincinnati to Columbus, using FedEx expensive overnight shipping of media images to an organization's editors. The organization's building was being renovated and the FedEx driver, looked at the building and decided not to go in and deliver package, thinking it was unoccupied. The organization was in the building however. Driver returned package to FedEx warehouse in Columbus, that then seethe package to their lost undeliverable warehouse in a southern state, Georgia possibly. My return address was clearly on package, yet FedEx did not return it to me or contact me. After six days, the organization emailed me to ask where the photography images of their event was.

    This is the first I knew that the package was not delivered. Then the Columbus editor contacted FedEx. They told him the driver assumed their organization was not in the building and did not go in to check... (organization did continue to receive their mail and package mail from US Post Office.) FedEx put a tracer on package, told Columbus they would send it back quickly. After ten days, FedEx admitted they had lost the package. I had to redo several thousand edited images onto DVD disks and mail to organization using the US Post Office two day Priority this time. Organization received package in two days. This cost me about $200 and several days of time to replace the lost FedEx package images, and impacted publishing deadlines.

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    Staff

    Reviewed Feb. 19, 2020

    Drivers are friendly. Don't like wasting time so they ring the bell and run. They are better drivers than UPS. I have gone out to the truck and noticed how evenly the packages are stacked. Their trucks seem to be in better running order than other shippers.

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    Customer Service

    Reviewed Feb. 19, 2020

    FedEx delivered 2 recliners to my home. After leaving a request to have the shipment placed on my front porch, they left it in the yard in the rain. 2 other shipments were left at the wrong house. When I called them they told me that I had to go door to door looking for it.

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    PriceOnline & AppStaff

    Reviewed Feb. 19, 2020

    I've used Fed Ex for years. Never had a problem. Packages are always on time and in excellent condition. The website is very helpful and generally answers any questions I may have about shipping, package size and cost.

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    Punctuality & Speed

    Reviewed Feb. 19, 2020

    Overall I have had a good experience with FedEx. Shipping time has always been fast. There have been a few times I've gotten a damaged box. They have also delivered an item to the wrong door and it ended up raining on the package.

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    PricePunctuality & Speed

    Reviewed Feb. 19, 2020

    Everytime my packages come FedEx they are always shipped quickly and delivered on time or before! When I ship with FedEx it is relatively expensive, but I know my package will get to the destination the quickest if shipped through them!

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    Staff

    Reviewed Feb. 19, 2020

    I love the ease in tracking my packages. I know where things, when the projected delivery date and time are and the fact I get a delivery confirmation. Drop off locations are local and at some stores they will help with packaging. I'm impressed they confirm my returns with the seller prior to the delivery so I can get a needed replacement.

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    Reviewed Feb. 19, 2020

    Yesterday they left a package outside in the snow. The package was wet and the book inside was damage. They just leave package on the porch. UPS always ring the doorbell. I never use FedEx and always request a different services.

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    Reviewed Feb. 19, 2020

    FedEx is almost always my first preference, have never had an issue regarding damaged parcels, missing deliveries or missing forecasted day/date/time regarding delivery. When not at home they’ve always placed parcels in my designated location.

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    Reviewed Feb. 19, 2020

    Had an account with Fedex for a long time. It is close to me that I can take my package to be ship. No UPS really close to me. May take 45 minutes to get there. If I receive an RA label then it goes to Staples or a drop off location.

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    Punctuality & SpeedStaff

    Reviewed Feb. 19, 2020

    I think Fedex does a really great job and in a timely manner. They are quick and efficient. However, the only negative thing or constructive criticism is that packages are literally just left in the open, no effort made to put the packages behind a bush so that it’s not visible from the road. Understanding of course there isn’t always a place available, but if able to maybe provide a bit more discretion.

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    Price

    Reviewed Feb. 18, 2020

    If FedEx is the shipper, I no longer opt for their faster delivery offerings - somehow there's always a delay that causes what should have been a faster delivery time to equate to the cheaper option. Other than that, they're pretty alright.

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    PricePunctuality & SpeedRates

    Reviewed Feb. 18, 2020

    Fast shipping for a reasonable price. Fedex office stores are great resources and packing service is superb. We ship clothes when we travel instead of schlepping and checking bags; Fedex always meets our need.

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    Reviewed Feb. 18, 2020

    Ordered an item from Amazon that was shipped using FedEx Smartpost. Through Amazon's tracking info it showed the item had arrived at my local post office and was "out for delivery". When, after three days I still had not received it I contacted the seller from Amazon. I was informed that the item was "lost'. It's been nearly a month, I still haven't received it.

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    Staff

    Reviewed Feb. 18, 2020

    We have received many packages from this shipper. More often than not the boxes are torn or crushed in some way. Packages also have been left in the rain and the driver didn't bother to put it in a plastic bag OR on the front porch where it wouldn't get wet.

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    Customer ServiceStaff

    Reviewed Feb. 18, 2020

    When a damaged package was just left on my doorstep I called customer service and was informed it was damaged in shipping. I asked why the driver left a damaged package and was told that's the way they got the package. No satisfaction from FedEx!!!!

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    Customer ServiceRates

    Reviewed Feb. 18, 2020

    I would rather go with FedEx because their transit time seems quicker than UPS. The rates to ship things are about the same and FedEx has great customer service in my opinion. I would definitely recommend this company to send packages and small items.

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    Customer ServicePricePunctuality & SpeedStaffValue

    Reviewed Feb. 18, 2020

    I love this company, their delivery service and customer service is over the top. They take extra care to make sure that packages are delivered without damage and they are fast and efficient. Worth every penny.

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    Reviewed Feb. 18, 2020

    From my experience FedEx is very consumer oriented. The people who deliver my packages make sure they are as hidden as possible, or close to door. They always knock, so you know something has arrived. They have been very accommodating when returning things.

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    Punctuality & SpeedStaff

    Reviewed Feb. 18, 2020

    Early delivery even on Saturdays. Always ring door bell when package is left. They are very courteous, very well groomed, and speedy. Never any problems.

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    Staff

    Reviewed Feb. 18, 2020

    Where I stay through the week I get packages delivered just about every week and I am very impressed with the timing of the delivery not to mention my driver is a very awesome respectful gentleman whose company has always been my number 1.

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    Punctuality & SpeedStaff

    Reviewed Feb. 18, 2020

    I have had so many of their drivers wrap parcels in plastic as I do not have a large place where they can deposit them. One driver even went so far as to place sticker on my living room window that said it was waiting for me on the driveway side of the house.

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    Reviewed Feb. 18, 2020

    I’m not very pleased when I find my shipment is coming in on FedEx. I live in a rural area that is fenced and all other carriers have no problem setting packages over the 4' high gate. FedEx will leave a note saying I have to go to Whouse to pick up. 25 miles one way! Many times I’m home and never heard them.

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    Punctuality & Speed

    Reviewed Feb. 18, 2020

    My experience with FedEx is most often as a recipient of a package. That experience has generally been positive with parcels being delivered promptly and being placed in safe locations ie within the porch area (not on the stairs). I dont often use FedEx for outgoing packages mostly because it is sometimes hard to find a location and hours haven't been as flexible as Canada Post.

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    Staff

    Reviewed Feb. 18, 2020

    I wish the drivers would spend more time reading the package instead of being in a hurry. When living in an apartment, they are so rushed and just throw the package at the wrong door. Marking it delivered and I have to go on the hunt for it.

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    Reviewed Feb. 18, 2020

    I have deliveries quite often and I am very pleased with FedEx, I have a long out of the way driveway that is hard to get up in bad weather and they seem to deliver when possible. As a company in the delivery business I would choose FedEx over any other company out there.

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    Reviewed Feb. 18, 2020

    FedEx has taken up a void, between Regular post and expedited post, Amazon is truly their best friends. They have some work to do to beat UPS for timeliness and courtesy, but they are getting there.

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    Reviewed Feb. 18, 2020

    I have received many packages via FedEx and they have always arrived in satisfactory condition. I have sent packages overnight and have only had one experience with a delivery being delayed due to extreme weather conditions. Overall, I am very pleased with FedEx services.

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    Customer Service

    Reviewed Feb. 18, 2020

    Absolutely the worst customer service. We have gotten many packages through FedEx and every single time, They always take them to a neighbor's house instead of to our house. We have told them many times that our neighbors are known thieves and not to leave our packages there. But to leave them at our house. They also know my place of business and have been told they can leave them there and never do. I do not recommend FedEx at all. We have since switch to UPS and we have had no problems.

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    Customer ServicePricePunctuality & SpeedRefunds & Payouts

    Reviewed Feb. 18, 2020

    They're fast and have everything you need to ship right there. Most of it is free. They also have fax machines and copiers and web access print from phone. Definitely know their business and how to go beyond in service. Fast on time shipping. Pricey but you get what you pay for.

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    Online & AppStaff

    Reviewed Feb. 18, 2020

    This carrier’s drivers do not knock on your door, they just leave it on the porch. Then you may get a delivery notice from their website, or not. My route driver runs earlier than UPS/USPS, so that’s a plus.

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    Customer ServiceStaff

    Reviewed Feb. 18, 2020

    We had a large package delivered by FedEx that was soaked from being in the rain for hours. We were never emailed or called. A simple message to let us know when it was coming would have been helpful.

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    Tech

    Reviewed Feb. 18, 2020

    I have ordered several items from various vendors and they ship via FedEx. When the tracking number was provided by FedEx, I was able to track the package and it was delivered as stated in good condition.

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    Staff

    Reviewed Feb. 18, 2020

    I have been using FedEx for many years in New York, Florida, and now in North Carolina. I ran an Agriculture Business for years and relied on them every day. They never disappointed me. I have observed their many trucks on the road. The drivers are professional and use safety and precaution. I think that is very important.

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    Reviewed Feb. 17, 2020

    Very bad at delivery date and times. Deliver to wrong address or damaged one of my packages look like it was run over by the truck.

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    Customer ServiceStaff

    Reviewed Feb. 17, 2020

    FedEx doesn't handle any packages with care. I have had multiple FedEx packages damaged during shipment. Even got a call one time from someone reporting my company had multiple packages fall off the FedEx truck on a main highway where they were left and I had to go pick them up off the side of the road. To make matters worse the packages contained goods all valued over $5000.00 per package and up.

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    Staff

    Reviewed Feb. 17, 2020

    I have always been satisfied with delivery from this company. Packages are never crushed and when Beecher with packages getting house the driver always helps me. The package are always delivered on time.

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    Customer ServiceRates

    Reviewed Feb. 17, 2020

    Always on time as indicated on tracking. I have been using FedEx for 15 years and wouldn't consider another company. The rates seem to be fair. The shipping boxes are free and the tape the boxes for free as well. Best thing is the pickup your shipment if you decided not to take to one of their local service center.

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    Coverage

    Reviewed Feb. 17, 2020

    They deliver without signature often. Even when it's listed to get a signature. Lost many items due to this that were high ticket. Insured thank god. But the hassle. They do however, package the items delicately.

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    Punctuality & Speed

    Reviewed Feb. 17, 2020

    I have had trouble with on time and changes in schedules. I have had perishables come late and had to have them replaced because they were in transit too long. I have had better results with other carriers.

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    Punctuality & Speed

    Reviewed Feb. 17, 2020

    FedEx is always delivers on time or have your packages at your door prior to the schedule date. I am always notified when or if my package will be earlier than expected, I am very please... and impressed their timely delivery.

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    CoveragePunctuality & SpeedStaff

    Reviewed Feb. 17, 2020

    This company delivers very promptly with care for placement. Professional and courteous along with focus on their job. Everything is always handled and delivered as you would expect. Packages are always covered properly during inclement weather conditions also.

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    Punctuality & SpeedRefunds & PayoutsStaffBilling

    Reviewed Feb. 17, 2020

    Recently I signed up for a produce subscription program and they chose FedEx as their delivery company. Only once has the package arrived on the day it was supposed to. It's not the driver himself, it's coming from their warehouse. One package spent two days in a warehouse 25 miles from my house. I could have driven over to pick it up. By the time it got to me most of the fruit was destroyed as it took three extra days of travel time over and above the time it took to get from Chicago to the Metro Detroit area. So much for the subscription company making any profits as they chose to refund my payment three times due to the shipments being late or withheld altogether after they discovered the boxes were still stuck at a warehouse.

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    Staff

    Reviewed Feb. 17, 2020

    FedEx employees are always affable and more than willing to place your packages, boxes or whatever you have ordered wherever you state. They are timely with deliveries. Tracking deliveries is simple and tracking information accurate.

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    TechStaff

    Reviewed Feb. 17, 2020

    Fed Ex has been a major provider and felt confident when they delivered. No question on trained staff, service and secure delivery of the items or personnel delivering the materials to work or sometimes our home. Most of the experience with fedex has been with delivery regarding work materials. In conclusion, the FedEx brand is a good source for delivery services.

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    Punctuality & SpeedStaff

    Reviewed Feb. 17, 2020

    Receive packages often. Never a problem, and always on time or early. Amazing. Would request FedEx EVERY time if I could. Other services are good, but FedEx is just superior. And returns and shipping are easy as you please.

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    Punctuality & SpeedStaff

    Reviewed Feb. 17, 2020

    FEDEX drivers must be under tremendous pressure to perform. They drive too fast. They take chances in traffic. They take no time to deliver packages. The ones I've dealt with are extremely discourteous.

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    Reviewed Feb. 17, 2020

    Recently received two different parcels; one was received in 2 days, the other in 3 days. Both in very good condition. I have no complaints about their service either this year or in past years, so they have been very consistent.

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    Transparency

    Reviewed Feb. 17, 2020

    I have been using FedEx for quite some time. Most of my shipments are overnight live cargo. They have NEVER missed a delivery time deadline, never have I received Cronin poor condition, always get notification of shipment in transit, with constant updates. They are just as competent with my other shipments which are residential ground shipments. Now more convenient ship locations any Walmart has a shipping, copy, packing location within the store, great move. Would consider them to the best for oversized items & high value item shipping. If I have a choice of shippers I take FedEx over others.

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    Reviewed Feb. 17, 2020

    We have always been sure of FedEx deliveries because of their ability to reach our house and deliver the packages WHOLE and in one piece. They know just where to leave packages if we are not home, We have had problems with other services. I vote for FedEx.

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    Reviewed Feb. 17, 2020

    If I need a package to get there in 1 or 2 Days I use FedEx as they have unbeatable services. Same goes for a package shipped by FedEx Ground. Always there on time and intact no matter which service used.

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    Customer ServicePunctuality & Speed

    Reviewed Feb. 17, 2020

    I like receiving the emails for shipments so I know when to expect my package. I wish FedEx (USPS and others) would ring doorbell when they deliver, even if they don't stay. Often, I'm home and I don't know the package was delivered until later.

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    Customer ServicePriceStaffRates

    Reviewed Feb. 17, 2020

    Fed-Ex is the gold standard in the shipping industry. I have used them for 20+ years and they have always provided excellent customer service. I appreciate the various delivery options and the price is one of the best in the industry. They are skilled in handling deliveries of various sizes and weights both domestic and internationally.

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    PricePunctuality & SpeedRates

    Reviewed Feb. 17, 2020

    Overall satisfied. Price is a bit high but good quality service. Can't complain about the service. Fast and efficient. I use the service for work purposes. The drop off is easy and I like that there are several pick up times. Moreover, it is convenient that you can make several accounts for a corporate account. It makes it easy for tracking purposes.

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    Punctuality & Speed

    Reviewed Feb. 17, 2020

    I've always preferred Fedex for fast delivery. With their new drop ship to finish with USPS though, I'm not so happy. I also DON'T recommend their Smartpost. That delivery actually took 3 times as long as USPS regular mail. So stick with regular Fedex service and you'll be fine.

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    Punctuality & Speed

    Reviewed Feb. 17, 2020

    I appreciate how they ring the doorbell to let you know the package is delivered. I also like that you can follow your packages online and make requests or schedule different times for delivery. It makes receiving packages easier.

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    Punctuality & SpeedRates

    Reviewed Feb. 17, 2020

    FedEx has always gotten my package to me on time or early. I've never had a bad experience with them. If I have a choice in shipping I always choose FedEx. Their shipping rates are competitive as well.

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    Customer ServicePriceRates

    Reviewed Feb. 17, 2020

    Reliable, on time, you can always trust with your package and great customer service. Competitive prices and convenient locations. Reliable and Affordable. Create a Shipping Label is easy. Has Time-Definite Shipping.

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    Customer ServicePunctuality & SpeedRefunds & PayoutsTimeliness

    Reviewed Feb. 16, 2020

    Package not delivered as recorded as recorded. On 1/28/2020 FedEx recorded package to my address delivered around mid-day. Three days later I started checking for the package. First calling the 800 number at FedEx. They said it had been delivered at my address. I replied no it had not, and told them that I believed it had been taken to the townhouses around the corner with the same number and similar street name. I was told again that it had been dropped at the proper address. I then filed a claim for a lost package, explaining again the home with the same number and similar name around the corner. 15 days later the people in that house bring the package to me, telling me that FedEx had dropped it off at their house.

    The next day I received a claim letter from FedEx stating their records indicate the package was properly delivered to the correct address and that the claim amount for the package was declined. They never took any consideration that it had been delivered to the wrong address (again). They were wrong as the evidence shows. This has been an on going problem for me the twenty years that I have lived here. I pay for delivery to my residence and will not be tracking the neighborhood for my packages.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 16, 2020

    Once again FedEx claims they delivered something but nothing is here. Last time, they never found but thankfully the product company sent a new one! This time, they claim my package was delivered, while I was home, but there is nothing here. Checked my neighbors as well, nothing. Yet now I have to wait at least a day to hear what they're going to do next. Instead, why not contact the driver (there's new tech that's available to contact someone real time - it's called a PHONE) to see what he did...or didn't do in this case. The company is a joke - for a global logistics company, I think they need some help...say from the UPS or USPS.

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    Reviewed Feb. 16, 2020

    The shipment was right on time and placed carefully on our porch. FedEx never disappoints. I have used them several times and their dates are always accurate. If there is ever a problem they will let you know.

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    Customer ServicePunctuality & SpeedStaffRates

    Reviewed Feb. 16, 2020

    Fast, effective, easy to track, easy to call if issues arise. I used them and found rates to be comparable the other companies. The drop boxes seem to be an effective tool as well. Delivery drivers seem to know company policy as well.

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    Staff

    Reviewed Feb. 16, 2020

    On an overall basis FedEx shipping isn’t that much different than other shippers except in their “care” and ability to follow any “specific” or “special“ instructions. I’ve had at least 3 separate packages left at the edge of my driveway or dropped at my mailbox (on the ground) without any notification to me in any way. They will leave a package on your porch and never let anyone in the house know it’s there, just drop and walk away, which is very helpful to porch package thieves!!!

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    PriceStaff

    Reviewed Feb. 16, 2020

    FedEx is the high cost option when it comes to shipping. Generally their packages arrive in good shape. Rarely do this miss their "timing" commitments. On the road, I find them to be extremely arrogant and thinking the road is only for them. Problems on-the-road have been routine for our family and border on being extremely unsafe at times. They don't give a ** about other drivers!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 16, 2020

    Quick, reliable, was easy to reach when I had a question on a shipment coming from across the country. Reached a live person when I called their hotline. Very helpful, understood my request and answered all my questions.

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    Punctuality & SpeedStaffFollow-Through

    Reviewed Feb. 16, 2020

    Every shipment I’ve made or received has been handled as though the customer reps were shipping their own items. Prompt as promised, confident pkg will article as promised and in the same condition. Also pkgs have never been left out of doors to be damaged or stolen.

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    Reviewed Feb. 16, 2020

    They just leave the package on the porch without a knock or ringing the doorbell. I never know when I have a package. I leave by the back or side door where the garage is located. I cannot see what is on the front porch. As I do not know packages have been left, many of them have been stolen.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 16, 2020

    The drivers of the trucks drive fast and are rude when sharing the road. They cut off other drivers. They speed. They put other drivers at risk with the way they drive. The company does in fact deliver quickly and the parcels are handled well.

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    Customer ServiceStaff

    Reviewed Feb. 16, 2020

    I've been satisfied with FedEx. Any issues I have they have taken care of it right away and call me back. To make sure I was completely satisfied and that there were no other problems and if I had any questions give them a call.

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    PricePunctuality & SpeedStaffRatesTransparency

    Reviewed Feb. 16, 2020

    I use FedEx once and awhile, their prices are decent, always on time, sometimes a head of schedule. Never had any problems with getting or sending packages. Tracking is simple and up to date and the employees are always friendly.

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    PriceRates

    Reviewed Feb. 16, 2020

    Great carrier, but I will say that prices have started to scare me a bit. I have used FedEx for both business and personal needs, and have always valued it over UPS. I have started using USPS Priority, and it is a more reasonable option.

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    PriceRates

    Reviewed Feb. 16, 2020

    Packages are always in good condition compared to other shippers. They actually ring the doorbell versus dropping the box & running. The price is a little higher, but it is worth it. I am happy when a store uses FedEx.

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    Contract & TermsStaff

    Reviewed Feb. 16, 2020

    Always arrives on time, we required signing for packages and they complied. Delivery person is always courteous and friendly. As far as shipping goes they will gladly come and pick up your packages. Just make arrangements and pay online. This is very helpful for those that can't take their packages in themselves.

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    Customer Service

    Reviewed Feb. 16, 2020

    I have used many shippers on your list and Fedex is more customer orientated, with polite call centers, pickup centers. They are on time and our shipments never get lost in transit like UPS - United Postal Service does. UPS - United Postal Service is so rude and disconnected and tired of their jobs that it shows in how they treat customers. I don't use USPS because I was told that they are affiliated with UPS - United Postal Service.

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    Punctuality & SpeedStaff

    Reviewed Feb. 16, 2020

    When I ship with Fedex, or have received a package from Fedex my previous experiences have spoke volumes in regards to the quality of service. Each and every employee has modeled speed, courteous and pleasant demeanors, and dressed, spoke, and acted with professionalism. They have a job to do, and get it done efficiently. I trust this company with all their employees, and services. All of my dealings with them have been outstanding

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    Reviewed Feb. 16, 2020

    Whenever I order online I hope the order will be delivered via FedEx rather than the USPS! They are the absolute worst. I can always count on FedEx to deliver my orders on time and I always use the text alert and I have all the info I need to know exactly when it will arrive.

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    Staff

    Reviewed Feb. 16, 2020

    Delivery was on time and still packaged well. I was home at the time and the driver rang the doorbell. He handed my package to me personally. It was a pretty special delivery, something that I had ordered for my sister.

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    Staff

    Reviewed Feb. 16, 2020

    They have the nicest workers. They deliver the packages on time. They always ask if they can help me with the heavier packages. One even wrap a package in plastic when it was raining and I thought that was very sweet of him! I shopped online for Christmas and had quite a few deliveries. I had deliveries with UPS and USPS and even though their delivers were good, I was way happier with FedEx.

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    Reviewed Feb. 16, 2020

    They lost my bed and gave me the run around for a month. Then someone showed up saying they delivered it when they didn't. No one took responsibility for anything. I had to have another bed shipped. I believe they stole my first bed.

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    Contract & Terms

    Reviewed Feb. 16, 2020

    You can make arrangements if you can't receive your package at your registered mailing address if you miss your delivery pickup. Or you having problems with your packaged being stolen from in front of your delivery address due to package thieves or someone that feels like they need a come up off your package. Or someone in or at your mailing address can just pickup. Your package and think it's there's with your name on the receiving label. Or if you feel that it's best to ship your package to a FedEx delivery address destination to avoid all negative active around your mailing address.

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    Customer ServicePunctuality & SpeedRatesTimeliness

    Reviewed Feb. 16, 2020

    Throughout the years of using Fed Ex I would rate them as a Superior delivery service. Especially because they deliver the packages at the earliest times of the day. You are not left inconvenienced with waiting to handle a business matter the next day because the package was delivered late in the day. I have found their tracking information to be exact and have never had to call their customer service for more clear information. Thanks Fed Ex!

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    Customer ServiceStaff

    Reviewed Feb. 16, 2020

    I am not satisfied with attitude of drivers. They throw packages. Don't let you know they are there. And don't have a lot. They don't have time. They tell you 10 minutes is all they have at every stop. Home is shorter. Good luck. Ship UPS overnight.

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    Punctuality & SpeedStaff

    Reviewed Feb. 16, 2020

    FedEx seems to always have very polite personnel and knowledgeable. They have answers and answer all questions. Overall I have had nothing but good and prompt service from them. I would recommend them to anyone.

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    Staff

    Reviewed Feb. 16, 2020

    We have always received packages on time and in excellent condition. We have never had issues with what we ship or what we received. UPS is our first choice always when we want to send parcels inside the USA and even abroad.

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    Reviewed Feb. 16, 2020

    They are not predictable about time of delivery. They love to sneak in and put a note saying you have to pick up delivery. They do not give you time to answer your door for a package that needs a signature. Most of the time they don't even ring or knock at the door. They put a sticker on and run!

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    Punctuality & SpeedStaff

    Reviewed Feb. 16, 2020

    FedEx drivers that I have interacted with were very friendly and polite. They answered the questions I had. They helped me with the heavier items to move them to the front of my doorway. A couple of deliveries were actually ahead of schedule.

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    Reviewed Feb. 16, 2020

    I really like FedEx because they deliver every day of the week unlike the other carriers that do not deliver on the weekend. Another reason I like FedEx is because they are a NASCAR sponsor. Any dealings I have has with FedEx Have been positive and trouble free.

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    Customer ServiceStaffTransparencyHonesty & Transparency

    Reviewed Feb. 15, 2020

    ** Fedex. Ordered in two parts. First arrived on Tuesday, no prob. Second--I find out, cannot be delivered for three days because they said I put in the address wrong and they won't deliver on weekends. Weird, given Tuesday's delivery made it. At no point did they offer explanation for that. They were Valentine's flowers. Perishable. Was told they were contacting the manager. They literally, left me on hold, for 90 minutes. 93 to be exact. They left me on hold instead of actually doing something. This is not the first time I have had a problem with FedEx. Their customer service staff will actively lie to you, ice you out on hold, do ANYTHING to just get you off the line. I am so beyond frustrated and cannot understand how this company is still in business. I work with a law firm in upstate NY and refuse to do business with anyone who ships via FedEx. The shipment, will go wrong.

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    Customer ServiceStaff

    Reviewed Feb. 15, 2020

    This brand left my two twin mattress outside of my secure apartment building for anybody to take. No telephone call to alert me. They just did not care about my merchandise. I will think three times before using this brand.

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    Sales & MarketingStaff

    Reviewed Feb. 15, 2020

    I live in a rural area in Arkansas. When FedEx delivers here, the driver is always professional and polite. I use the FedEx Mobile App. for tracking any packages arriving. Great service. Keep it up FedEx.

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    Follow-Through

    Reviewed Feb. 15, 2020

    My experience with Fedex has always been exceptional. I always get my packages as promised and I love that I can get text notifications when packages are getting ready to be shipped, so I know to expect them. I love that they are almost everywhere that I need them.

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    Reviewed Feb. 15, 2020

    They make sure they put my packages in a secure spot and ring my doorbell to make sure we know they are outside. They have never broke any of my glass items that I have ordered and I am so grateful because my Bath and Body Works candles are like precious cargo.

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    Staff

    Reviewed Feb. 15, 2020

    Best delivery service without a doubt the past decade in Sierra Vista, AZ. Drivers courteous, helpful and will go out of their way to assist handicaped seniors. HIGHLY RECOMMEND. Packages always delivered in a timely manner.

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    Reviewed Feb. 15, 2020

    Package was delivered when it showed it would be and also was delivered and placed in neatly where it could not be taken by porch pirate very easily. I will continue to use FedEx when possible again.

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    Rates

    Reviewed Feb. 15, 2020

    FedEx has my most overall rating because they deliver undamaged packages over other companies and they deliver on time with pride in their work. They deliver personally and do not just leave a package sitting without you knowing it.

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    Punctuality & Speed

    Reviewed Feb. 15, 2020

    FedEx usually does a pretty good job. My last two packages came a couple of days earlier than I had been told. Not a problem if I was going to be home. I wasn’t for one and received a text saying my package had been left at or near my mailbox. That was a Saturday. I was expecting the package on Tuesday and wouldn’t be home until late Sunday. It was raining and I didn’t want my package ruined. Our mailbox is approximately 40 yards from the house. Luckily when I returned home the package had been stuffed into the mailbox. Not ideal but it was okay. Wish they would have told me it was coming early.

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    Reviewed Feb. 15, 2020

    Most reliable carrier. FedEx delivers worldwide. Used in business as well as personal. Usually ships my luggage when I travel. I trust them that much. They never lost my luggage in over 20 years!

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    Staff

    Reviewed Feb. 15, 2020

    Very friendly with a hello every single time. They start a conversation with you and seems like they actually care. They drive slowly knowing kids are around. They send me text to let me know day and time they will arrive and very close to my delivery.

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    Refunds & PayoutsStaff

    Reviewed Feb. 15, 2020

    Consistently in rural area where I reside the ground FedEx substitute driver consistently fails to deliver packages to the address on the label but leave them miles away at a FedEx drop off location without my authorization. When complaint filed the ground FedEx office refuses to have the driver pick up package and deliver as paid for to the address addressed. Recommend using other shippers.

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    PriceRates

    Reviewed Feb. 15, 2020

    Top notch company to have all your shipping needs meet. Will not use any other company for my business needs. By far the best price and on time service in the business. No one like them. I highly recommend them to anyone who needs a good shipping company.

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    Customer ServiceStaff

    Reviewed Feb. 15, 2020

    We receive daily shipments from FedEx Ground. In non holiday season, they are usually on time. The delivery driver is nice. During Christmas, they held one of my product shipments hostage for close to two weeks. Customer service flat out refused to help, even though the tracking showed it was at their delivery warehouse. I wasn't allowed to pick it up, and they would offer no assistance in helping me retrieve/deliver the package. In the past month, my deliveries are 'timely' however we have almost daily damage to the contents (not the fault of the shipper). They just don't seem to care as a company.

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    Customer ServicePunctuality & SpeedTimeliness

    Reviewed Feb. 15, 2020

    I ordered a laptop from HP on Cyber Monday. They told me I should expect it in 3 to 5 days. I received an Email from FedEx notifying me the package would be delivered on Friday and would have to be signed for. My old laptop failed and I was in desperate need of my new laptop. I took off work Friday and waited all day. By the end of day an Email said it would be delivered Saturday. Saturday my family got together to see my new born granddaughter, I couldn't go because the package was coming. Again no show but an Email said Sunday. We skipped church Sunday to wait for my laptop and again no show.

    HP tried to contact FedEx but they don't work on the weekends. Checking the tracking stated there was no date available. On Monday I pressed HP to find my laptop or ship another. They made sure the package would be delivered the next day. And it was. This same experience has happened to me too many times when FedEx is the shipper. I now demand that any of my online purchases be shipped UPS. When they say it is being delivered on Friday, it is delivered on Friday!

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    Reviewed Feb. 15, 2020

    FedEx ground has major issues. In one month I had 3 parcels going to different addresses in different states “lost”. The packages were never delivered, never found and one was not replaceable. Totally unacceptable.

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    Customer ServiceStaff

    Reviewed Feb. 15, 2020

    All the different drivers and places I have worked they always seemingly never try to put packages under a porch, try to open a door or anything to put them out of the weather especially when it obvious what is in the package like electronics. Poor attitude of caring.

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    Rates

    Reviewed Feb. 15, 2020

    They are very detailed and accurate when product comes and I’ve never had a issue with damaged packages. The instructions are easy to do. I would rate a 10000000000000000000000000000000000000000000000000!!!

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    Reviewed Feb. 15, 2020

    Frequent untrackable, misplacement or loss of packages. They also report untruthful delivery comments. Stating that the package has been delivered and left on the front porch concerning the recipient, when in fact it has been put in the mailbox.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 15, 2020

    Federal Express has a very good reputation and has maintain this image for many years for as long as I've used them with the trust to deliver my goods and packages to friends, relatives and customers. I usually get not just good but great service for pickup or delivery. They are prompt and very courteous when I need help and call for their assistance. Although not perfect, I can usually get their help in resolving issues. I only wish that could beef-up their ability to track packages that are delivered to wrong addresses which has happened a couple of times. Although this has happened, it is rare and they do try to help locate the missing items but there should be a better way to locate missing shipments.

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    Reviewed Feb. 15, 2020

    We live "outside" the normal delivery zone. Heavy snows, landslides, floods and drifting snows are the norm here. While our 'normal' deliveries may fail, FedEx has not failed to deliver when promised in over 12 years!

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    PriceStaffRates

    Reviewed Feb. 15, 2020

    I've never had issues with Fedex. Always on time and packages are never damaged. Great service with delivery and locally mailing out. Friendly, helpful staff. No bad service. Prices are good too. Not too expensive.

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    Customer ServiceStaff

    Reviewed Feb. 15, 2020

    They are very nice and most times they will bring the package in if they know the people are elderly. I have found that they really care about the customers and if you have to call they are very nice and patient.

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    MaintenanceStaff

    Reviewed Feb. 15, 2020

    Their drivers have no respect for items they deliver. Company doesn't pay when their drivers break or steal the items, when you file complaints with the company they do not answer you back. They pretend that the incident did not occur. They never give you a direct answer. They blame everybody else for their mishaps. It's a shame.

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    TechPriceStaffHonesty & Transparency

    Reviewed Feb. 15, 2020

    I am on a FedEx route that is subcontracted to a private company who hires individuals that are not sufficiently trained and do not follow FedEx guidelines. A driver leaves envelopes and packages on the road at the head of my driveway, rather than delivering it to my door. Last summer a check from a bank was delivered to the road, was not found for several days. The driver lied and said he delivered to the door. He was instructed to return to my delivery address and reclaim the package. It had been rained on for several days. That delay required a contract to be rewritten, cost a week delay and additional costs.

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    PriceStaff

    Reviewed Feb. 15, 2020

    I like to use Fedex as they are cheaper than the USPS and faster than UPS. A couple of bad experiences with UPS changed my shipping favorite. I usually ship Fedex through Office Depot as that give a 15 to 25 percent off. Fedex did a fantastic job of getting our holiday shipments to the recipients in plenty of time for Christmas.

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    Customer ServicePriceStaff

    Reviewed Feb. 14, 2020

    I ordered an item online. Seller used Fedex for shipping. I was charged for the shipping. When the date for arrival came no driver did. I received an email stating customer was not available. I work 2nd shift so I was home. No one showed up. For three days this happened. Then I get an email saying I had to go pick the item up or it would be sent back to the seller. This has happened EVERY time Fedex was the one doing the shipping. I have never had any trouble with US Postal Service or with UPS. From now on I will check to see who the seller uses before I place an order. If it is Fedex I will find someone else to order from. Anyone thinking of using Fedex I would highly recommend you reconsider.

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    Customer ServiceCoveragePunctuality & SpeedOnline & AppStaffTimeliness

    Reviewed Feb. 14, 2020

    I live in a gated community and was expecting an expedited package. I have seen FedEx driver come through the gate with a code. But definitely not this driver delivering my package. I got an email yesterday saying unable to deliver. It did not specify the gate as the reason. But I guessed that might be the problem. So I went online to leave a specific instruction to use gate phone to call in for us to open the gate. No one called today and I got another "unable to deliver" email. I called FedEx to find out what the problem was and how they could fix it. The rep was courteous and took note of my specific instruction for the driver. I also found out my instruction left online did not reach the driver. 15 minutes later, a nice lady called and confirmed the code. She said she would text the driver to see if he could attempt a delivery again this evening. I felt a little better now.

    Since I did not receive any door tags, I went to the gate to see door tags were left there since I have seen them there before. I found no door tags and started thinking the driver might have gone to a wrong address. We have a lot of gated communities in this area and they have similar street numbers. So I called FedEx again to make sure the driver knows the correct address. The rep told me the driver went to the correct address, no delivery would be attempted this evening and tomorrow would be the last attempt.

    If not successful, I will need to drive to a FedEx location 30 minutes away to pick up. I asked the rep to tell the driver to call if there is problem at the gate and he said their drivers are not allowed to call customers. OK fine, then call your central office and have the central office call me. What's the point of using a delivery service if the driver, when reaching an obstacle like a gate, just turns around and marks package undeliverable for 3 days to get the package off his load?

    FedEx, you need problem solvers. This has been such a waste of my time and your driver's time. By the way, when I had a technical difficulty last night with online account, their website says call this number. I did and the rep told me to call a different number for tech support and they were closed. I told the rep their website has this number as tech support. The rep just told me to call this other number the next day. I guess it is good in a way that I had to just figure it out myself.

    I had some bad experience with FedEx in the past. One time, they lost a package at their Carson facility. Another time, they claimed the package was delivered but I never received it. This is a close knit community. We all know our neighbors well and I have never had any incidence of lost or stolen packages other than when it was shipped through FedEx. If I have a choice, I would never use FedEx.

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    Price

    Reviewed Feb. 14, 2020

    Fedex usually delivers my packages or items when it due. My packages usually arrive in good shape. Fedex cost are a little more expensive than the United States post office. I use the post office for my returns.

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    Punctuality & Speed

    Reviewed Feb. 14, 2020

    FedEx gets my shipments to me on time, or before expected time. I remember one instance when a shipping partner was late transferring the shipment, and FedEx went above and beyond expectations on getting my shipments to my door on time. They must have hustled their rear ends off. Kudos to the FedEx Team, including their OTR truckers, who have to endure the harshest driving conditions, to make our lives that much more comfortable.

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    Reviewed Feb. 14, 2020

    Do a lot of online shopping, FedEx is the only one I have never had an issue with. It's not always available as the shipper, but I just feel more confident my package will arrive on time...in good condition.

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    Reviewed Feb. 14, 2020

    When making purchases and Fed Ex is the company to deliver they keep me aware of the movement of my pkg as well as a delay of any. My pkgs are delivered to my door on or about time given on date of promised delivery. Pkg is always in good condition, no damage. Fed Ex is very dependable, keeping you aware of the movement of your items. My family finds them to be very dependable as well. I would recommend Fed Ex over other delivery services.

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    Punctuality & SpeedMaintenanceStaff

    Reviewed Feb. 14, 2020

    FedEx is prompt, on time, packages are well cared for, delivery persons are friendly and cooperative. GREAT service!! Bad weather does not slow FedEx service. I have never received a damaged or broken item delivered by FedEx. Wonderful service.

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    Staff

    Reviewed Feb. 14, 2020

    Excellent service during busiest time of year. Far exceeded my expectations. Great service with excellent near real-time tracking. Will highly recommend them to anyone shipping to Singapore or really anywhere in the world.

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    Staff

    Reviewed Feb. 14, 2020

    FedEx drivers seem more caring and more intelligent, they do a much better job with deliveries to my home, they place my delivery on the porch (Not in the driveway) and ring the door bell for notification.

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    Punctuality & Speed

    Reviewed Feb. 14, 2020

    Great. I always use Fedex as its fast reliable and services are really great, I have had really great experience and would highly recommend to all of my friends, I never had any complain about it and always use it.

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    Staff

    Reviewed Feb. 14, 2020

    You can depend on FedEx to be on time all the time. With the tracking number, you can follow the route of the package all the way to delivery. They take care of your package from beginning to end. No shipper is better.

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    Reviewed Feb. 14, 2020

    The majority of my packages are delivered via FedEx. I've noticed that 90% of them arrive ahead of estimated delivery time, intact and are placed discreetly at my front door. I'm very pleased with their service.

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    Customer ServicePunctuality & Speed

    Reviewed Feb. 14, 2020

    All experiences I have had so far were good. I can rely on their estimated time of arrival. If any issues occur, customer service is there to support. Shipping is always fast and reliable. FedEx is my first choice.

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    FedEx Company Information

    Company Name:
    Fedex
    Year Founded:
    1971
    City:
    Memphis
    State/Province:
    TN
    Country:
    United States
    Website:
    www.fedex.com