FedEx Reviews

I received a delivery from my CVS otc and my Petroleum jelly was liquefied. I received my Ollie dog food and the dry ice was melted. You really need to do something about your trucks cooling. A product that has to be on a truck all day in Arizona in the summer is unacceptable.

Your motto should be "where is it now?' The Barrington NJ location is a joke, for the past few years the packages are delayed for various reasons that are straight out lies. One package they said was put on a vacation hold, another was attempted delivery. None of this happened. It has taken up to 3 weeks for me to get packages. I am currently waiting of one now and Barrington keeps saying they will look in to it and get back to me but never does. I will no longer be ordering from companies that ship through FedEx. Btw you also can't contact anyone above a CSR.

FedEx service has deteriorated over the past few years. They are consistently late delivering packages, do not take responsibility for delays, have incredibly arrogant and ineffective customer service, and negligent delivery people. Use UPS or DHL instead.

The FedEx driver evaluated an ID presented to them as fake and refused to give the packages to the criminal who had my name and address on an ID on their phone. This took place a one street away from my address while the driver was making other deliveries. Then the criminal waited at my address. The driver saw him and decided not to attempt delivery. I was able to call the customer service who connected me to the warehouse. I brought them multiple forms of ID. It is clear that someone in the Verizon company is stealing personal information and package tracking numbers in order to STEAL. If they aren't in Verizon, then Verizon has a major hack going on. I really appreciate the astute driver for their actions and the warehouse manager who took care to verify my identity.

FedEx delivered my package to the wrong address on July 3rd. I called them within hours of realizing the package was not delivered to me and filed a complaint. They told me that someone would get back to me in 48 hours. Since the next day was a holiday - 4th of July - someone would get back to me but the 6th. The 6th came; no call. I called on the 7th, only to be told that they are still working on it and again, someone will call. On the 11th & 15th I called again (since no one called) and still got the same respond - they are working on finding out where the driver delivered it to.

I made a purchase online from Dick's Sporting Goods on 7/9/23 and they used their shipping partner FedEx SmartPost to deliver my packages to my PO Box which is one of the worst and slowest companies to ship packages, etc. through, so it's now 7/21/23 and it's almost two weeks later and I'm still waiting on my packages from FedEx SmartPost as they continue to reroute my packages from Florida where I live to Georgia repeatedly.

For all Vendors and business owners DO NOT USE FEDEX. Every time I order something online and Fedex is delivering, my packages get stolen. The drivers are so lazy and incompetent that don't take their time to leave a note if the main door of the building is lock, they don't care and they don't want to return. Today 7/20/23 they deliver a package worth of $250.00 (2 pairs of Boots) and the incompetent driver left my package on the side walk of a busy main street and the package was stolen. I have called several times trying to talk to someone on Fedex but since the package was delivered the machine keeps hanging up the call. When UPS delivers all packages get to me. DO NOT USE FEDEX, it will save you money.

I will NEVER use FedEx again. Had a delivery today and as usual lazy driver can't get in. I gave delivery instructions a child can follow, and he/she too lazy or can't read, or just plain dumb. Gate was open for them and others. It's amazing how Amazon and UPS drivers are able to read and follow instructions whereas FedEx drivers can't. Said I wasn't home, came home early to receive item cause I know how incompetent their drivers are. Called customer service and dumb lady transferred me to a survey instead of whom she was supposed to transfer to. FedEx needs to do better with their hiring. It sucks. Every review I've read is bad, one would think it would tell the company something. I've seen not one good review. It pays me to stay with Amazon a way more reliable company.

I won't ever use FedEx again in my life. Shipment picked up late, then no up-to-date info on website, then website "manage delivery" not working, then no human to talk to via chat or phone call, then no package showed up on delivery date and signature was required. I stayed home all day to wait for it. Then I go into to "schedule deliver" and they want to charge you for it. I tried to have "Held at location" and their website says no locations near me in a metropolitan area. Can't think of a worse company I have never dealt with. Clearly, their CEO is trying to put them into bankruptcy.

I ordered a set of tires about two weeks ago, after watching them be moved all around the country, I finally received them. Once I went out to get them, they only delivered 3 of the 4 tires. I went to FedEx website and it showed that all 4 were delivered, when I started looking, I saw the photo that the driver uploaded and clearly there were only 3 tires. I then called them, spoke to several that I couldn’t understand and then finally understood that 1 was lost. They are investigating it now and said that they will contact me when they figure out where it is. How do you lose a 35x12.50r20 tire? That’s a very large tire. Now I really don’t know what to do!

Times keep changing and I have been waiting for two days and missing time from work to receive package due to the fact. They do not have access to the postal room only USPS does and they throw your package on apartment porch and leave it to be stolen. Is why I stay Home to receive my package and for your times to keep changing is why I will never use this service Again. Your are a BUD LIGHT to Me.

I received no notices of delivery except the "final" notice. I saw the driver at the gate make no attempt to come through the gate, he just slapped the notice on the gate and left even though he saw me. When I called the number provided, I got a terrible automated service which took me in circles. The whole experience was utterly frustrating and a waste of time. If I see a seller using FedEx, I think I will do all I can to avoid buying from them. Do not use FedEx. There are other better options. Canada Post is a much better choice in Canada. I simply pick up my package at the post office and don't have to deal with this annoying phone service which FedEx chose to use.

Is delivery instruction state, "Ring doorbell and put in the garage." It's HEAVY furniture. Rains daily here. NEVER happens. I've printed signs and taped to door. I've called Repeatedly. Drivers get paid by truckload... Won't take time for customer service. AND delivery dates change... shipments Get split up. Aren't delivered on same day... I'm so tired of the horrible service from Fedex.

I have ship an item to my customer at MN. I have protect it for to avoid any damages then at the mean time when were ships the packaged we insured it for less than the value of the item. This is a Server electronic unit Equipment, after FedEx make damaged my item I have to reimbursed my customer the amount paid for it, plus back charges for the wasted time spend on it. I enter a claim to FedEx for to recovery at least some portion of the money I have paid back to our customer, but after 3 months back and forth a lot information they requested and I have mention to FedEx to I still have the packaged the customer returned, FedEx told me, there are not protected for to get it damaged then Because the customer use another carrier for to return it, they not paid nothing. This it when already paid for insured then package, If existed (0) I will enter it, please avoid to use that company FedEx, we have a lot options. FedEx are Crooks.

I never know when packages will arrive. I’m not sure what the purpose of showing online when something will be delivered if it never is there that day. It just keeps updating until the next day and heaven forbid you try to reach a person on their customer service line. It’s not happening. FedEx is awful.

Not sure why but the issue seems to be fixed.

I am absolutely disgusted with how FedEx treated my package by not only damaging my package which I do have pictures of but a $3000 PC also not anybody in my residence to sign for it and dropping it off on my porch damaged. I’ve never been so disrespected in my entire life for how hard I have to work to be treated like absolute ** And I will never get another package delivered from FedEx again.

I have had several instances over the course of the last 4 months where any package that contains sneakers has been opened and sloppily taped back closed. In one instance a pair of toddler sneakers was stolen out of the box and it was retaped shut and delivered as if nothing happened. I have reported this to FedEx but this continues to happen. With all of the technology in the world how is it that they cannot catch whoever is doing this. This only occurs with Fed ex. Vendors need to stop utilizing Fed Ex if they cannot protect the items that are shipped via Fed Ex.

They are doing a better job than originally thought! I apologize! Go Team FedEx! I like my delivery guy very much! I think he has the right route! I appreciate what they do for the customer! Thank you again!

I ordered a book From Assouline that was shipped with Fedex. Surprise! Fedex does not deliver their own packages. Instead, they used a third party contractor who was not capable of understanding how to use a simple condo buzzer. The delivery company (contractor) admitted that they have numerous complaints about their drivers. Fedex offered me two options: wait for them to send it to a pick up location which I would need to get to (who knows when it would even arrive there) or send it back to the shipper. They hold no accountability for the contractors they use! HORRIBLE COURIER. This is not the first time that I have had issues with Fedex. I have not come across such horrible service or lack of accountability with any other courier. Carlos (a supervisor) was complacent and did not even care to solve my problem that was created by Fedex!

My package shipped Thursday, from 75 miles away. I received notification that it would deliver Friday 7/7/23 between 10:40am and 2:40pm. I sat in my Apt all day waiting for Fedex to show as a Signature was required. Fedex location is 2 towns over from where I live. Get a 2nd notification that it's Running late. A couple hours later a 3rd notification that Delivery is delayed until Saturday. A 4th notification that A delivery attempt was made and no one was home., LIE!!! I call Fedex Customer (Chris, I don't give a **) service and get the run a round. Requested a Supervisor and told they all went home for the Weekend, **! Now I wake up Saturday morning to another notification, delivery delayed till Monday!?!? Again 2 towns over, 14 miles, Oh, The contents of the package can be sensitive to excessive heat!!! Going to see if I can pick-it up BUT, my gut says I'll get denied!!!

I received a text message informing me that I had received a FedEx package that I was expecting. It went on to say that the package was signed for at 8:58am by Dave **. When I went to the front porch to retrieve the package, it was not there. I searched around and did not find it. I contacted FedEx and told them about the text and non-delivery. Also about the fact that the "signed for" information was not even my correct name. A case was opened and their "search" began.

If I were allowed to rate them zero stars, I would! Their delivery people constantly miss delivering my packages to my neighbor’s house! I was home when the delivery person “attempted” delivery of a package requiring a signature. When I called their customer service number (5 times!), none of their representatives spoke English fluently, I was guaranteed redelivery by 8:00 pm, the same day, and was hung up on twice!

Fedex is either late with their delivery or the deliveries are delivered to the wrong address! I have yet to have a delivery delivered on time or corrected. I can't believe this company. Fedex is worse than the USPS!

I ordered cantilever umbrella from Best Choice product. First I'm happy because they shipped same day July 1, 2023 from Ontario CA and package on the way to Chino CA to Tracy CA, delivery is on Monday July 3 then waiting, no package delivery then since July 6 on the way to Tracy CA then July 7 status change. My package is on the way to another state going to Oregon. Is that ridiculous? I am very disappointed for Fedex service. I am not using this company anymore. Very disappointing. Not reliable company.

FedEx said my package would be here between 10am-2p so I stayed home from work to make sure I’m here to Receive this important package containing my Shoes. FedEx didn’t deliver my shoes today so I missed work for nothing. Called and found out they switch delivery to tomorrow after I already missed work. Asked to speak to a Manager or Supervisor, and was denied. FedEx had THE WORSE CUSTOMER SERVICE!!!! FedEx cost customers money and show no regards of caring. Will NEVER USE FEDEX SERVICES AGAIN, THANKS FOR SHOWING ME THIS POOR CUSTOMER SERVICE.

One of our business clients sent a rather large business check via FedEx. They paid FedEx to have it here by the 3rd of this month. Well, This clown company decided it would be fun to take the check on a little tour of the country, disregarding their promise to have it delivered a few states away from where it was sent. Not kidding, check was sent from California and coming to Colorado. As of today the check is in MARYLAND. And it even said the check was in Colorado on the 3rd. What a joke of a company and will not be using FEDEX ever again.

Tracking number: **. Ordered a fork truck attachment which was shipped in three shipments: back and each fork. Shipped from Mississippi on June 21, 2023 to Bradenton, FL. All three shipments made it to Ocala, FL on the 22nd and two shipments delivered on the 23rd. Now this is where the fun starts. Delivery date was for the 24th. Never came. Later that night I saw it was heading to TN. **? In the morning I saw it was going to Illinois!! There it say for three days before making its way back toward FL.

Never felt so compelled to write a review until today. Ordered a package that came from California to Florida. Delivery showed it will be arriving Monday with a time window between 10AM and 2PM. We waited as long as we could until 3 with no new updates coming from Fedex. Not sure if Fedex is aware that most people are not home during normal business hours. So trying to deliver at 4pm doesn't make a lot of sense. Regardless I tried calling them. Finally got through to someone and they told me they will try to deliver next business day. I said when again in the middle of the day when no one is home?

I'm in Ohio, ordered a tool that was being shipped from Kentucky, one state away. It was shipped on Tuesday, initial delivery was supposed to be by Thursday. Then got a notification delivery was changed to Friday. It's now Saturday and no package. Per FedEx tracking, delivery has now been changed to "still calculating", and shipment history shows it's still in Kentucky. So obviously they've lost it. This is the second time in a month this has happened. If I can at all help it, this is the last time I allow a company to ship to me by FedEx.

Ordered something from Best Buy, cost me $ over 500 and it was delivered 2 days late to the wrong house, I was told to contact customer service, customer service nowhere to be found on their website, finally got some phone number from Google, called the number and told it would be investigated, been about a week, still have not heard back from them nor given even an apology, unbelievable.

The location 127 east 59th in Manhattan Ny just open one year ago has the most disgusting Piece of garbage manager named **. That. Doesn’t give a crap about the customer. She doesn’t care that you call the corporate office to open a complaint about her and she act like she own Fedex. And she let the young peoples do the work for her when she stand talking on the phone never Dow this attitude. Where fedex is going with these b peoples. Guess they don’t pay enough and women like this manager doesn't give a damn about the service. Sad she was a ** and unfortunately seeing the attitude you can’t disagree with what is going on around. Sad sad and fedex. Is getting worse and worse.

One simple action as a change of the shipment address - has turned all week to a headache and nonsense customer service responses.

I check and saw that my package was delivered. I then saw "Left in mail room. Signature Service not requested." I live in a Condo and there is no mail room. Apparently taking elevator to 4th floor and leaving at door was too much. I found my wet package laying on top of the outdoor mailboxes for anyone to take. Left in mail room HAHA. Will notify company that I purchased product from that I will no longer do business with them if they continue to use 'FedEx' for delivery. Was trying to complain to FedEx but there is no link to file a complaint. You must call which means a long wait with no results.

Updated on 07/02/2023: Fed Ex is a JOKE! If you want your packages delivered don't use Fed Ex!!! I have been told my boxes (4) would be delivered on 6/28. Then it was 6/29, then 6/30. 3 out of 4 made it a week late and now one is missing and they told me that there was nothing they could do and follow up in a week. Every time call I get a difference story. It is in Perrysburg OH, then get told it is is Bowling Green OH, now I am being told 'check back after the 5th/6th July'. I asked for management and now I am getting told there is no management available. And I was denied a # to call to speak with one, and an email to get in touch with management. My box is lost and I have proof of what I paid for this package and I will be taking that to the attorney so he can sue for the $$ I paid for the packages that they said would be delivered on 3 other days. Don't use Fed Ex unless you never want the packages you paid for. Customer Service is not something they have.

Is FedEx Logistics fake news? I get notified package arriving 10-2, then 4:30, then by end of day as I sit here awaiting my new computer. Customer service cannot even help. This is a reoccurring type event from FedEx. Not the first time. Sometimes off by days if not a week. How is this possible? No ethical work ethics at FedEx. The package was placed on the vehicle for delivery this morning only 4 miles away, Ridiculous, no integrity. Only excuses. Sad sign of the times.

Package was signature required, originally to deliver on Monday was delayed. Day 2 I watch gps tracking as the driver spends over an hour at one location time frame delivery 10:10-2:10 missed, went to work, he finally arrives at 6:30, leaves no door tag, reschedules for the third day.. Day 3 I watch gps tracking missing work as the driver goes to locations all around me "even driving past my location twice" as the delivery window once again closes. Do not use this company, customer service is impossible to reach, always going back to the virtual assistant.

I had to disconnect the call because the support couldn't escalate my question and also couldn't help me with it. Had to explained on average 5 times where I am on the form and why am I getting error. This repeated 8 different FedEx support line personnel from around the world! FedEx doesn't give proper training or employs people who don't pay attention or try to help. I gave up after opening account and spent half a day with FedEx stuff.

FedEx has lost my package. I bought an Apple Mac Book on eBay, and the seller unfortunately selected FedEx for delivery. A driver left a door tag without even ringing the doorbell (the doorbell is connected to a smart home system). After that, the package was returned to the FedEx facility in Cypress TX (at least that's what the tracking page showed me), the status was changed to "In Transit", the delivery was never attempted again. I had to contact FedEx, open a case and wait for about a week. And then I got the following response from them: "After exhausting all search options, we haven't been able to locate this shipment." No apologies, nothing else. After reading other reviews it seems to me like a pattern when packages are being lost or stolen.

My 100 dollar carpet cleaner I saved a year for was left in a public space and I never received. I'm out my 100 dollars. FedEx doesn't care because they took a picture of it outside. So either the delivery guy stole it back or someone walking by did. Horribly treated. Fought bank, Hoover. All saying fed ex had package. Fed ex won't take responsibility. All my deliveries always put by my door on 7th floor except this one. I'm just out money. Do not recommend fed ex ever!!!!

I was to receive a package on June 16 that I never got. Fedex said they delivered and it was by my rear door and took a picture. Problem was that was not my back door. I don't know where it ended up and FedEx refuses to help find it. I first contacted my local fedex facility and they wouldn't help since it was not an express delivery. The 800 number then just gave me the runaround and claims only the shipper can request a trace since it was delivered by smart post. They will not accept responsibility that was their fault. Simply incompetent driver not paying attention to address and evidently can't read. Fedex is scum. They take money and run. Not a reliable company.

Bought an item on eBay. They used FedEx to ship. Product was faulty. They provide from FedEx a return QR code. The QR code is no good. All local drop offs for FedEx does not accept this QR code. Only FedEx headquarters accepts this code for returns..2 hours away. Sad deceitful failures of a shipping company. Never use these people to ship. Now I have to use my own money to ship back a faulty product losing 17 dollars per FedEx. Never again will I deal with Fedex from a seller, as a buyer or in any way. Beware!

Once again, they state they FAILED to deliver my packages due to incorrect address. I checked their website and they have the CORRECT info. Also according to the tracking info, the truck NEVER left the facility in Dayton NJ. How can you attempt a delivery and never actually deliver the package. The rep Joseph didn't even bother to help me. I gave him the APt # and he didn't want to bother to send it out. I contacted my employer who is sending me the equipment and the correct info was given to FedEx. They have done this in the past and "misplaced" a package of mine and actual stole it. I had to cancel an order and get money back. This time this issue will affect my ability to work and provide for my family. HORRIBLE company.

FedEx has gotten packages here in time except they leave them outside and they get stolen. I am disabled and live on the 6th floor and by the time I can make it outside, my packages are stolen. 4 in a row now. I don't hold them at fedex because I have a hard time making it to the location. I have complained and it keeps happening. Why can't they ring my bell to get it in safely? Are they just throwing it into the building and running?

Someone from FedEx corporate should really looking into the business practices at this location, especially the contractor delivery services. Absolutely horrible. Repeated issues with no delivery or damaged delivery. Highly incompetent.

Fed up with Fedex, This is the last time I deal with them. Too many issues, too many times. This time I had a scheduled delivery on an especially important item. Waited 4 days, as expected, then I got an email saying delivery will be a day early. Great ...I thought. So I wait, all day, then the next. Then it disappears off the map. No shipping updates, no progress, no information whatsoever for 5 days except that it left California and now after the early delivery update and no further progress, there was a shipping exception! Try to get an answer to what happened..nobody knows anything other than what is online and nobody takes responsibility for a damned thing. Just one excuse after another but not a single answer as to what happened to it or or where the ** it is. A Warehouse? The driver's house? Are you kidding me? In this day and age??? How are they still in business?

Worst delivery company ever. It is literally a scum. FedEx takes responsibility they do not want to fulfill. We have been waiting for delivery for 4 hours. There were no phone call, no text messages. On FedEx website using tracking number we constantly monitored status. Anyway, delivery status turned to 'delivery failed'. Go to the FedEx facility and pick up your parcel. Awful service.

I work at a company that receives multiple deliveries from various carriers and Fed ex is the worst I’ve tried. Telling the driver and their dispatch to only deliver to our loading and to the 36”x30 sign that states shipping and receiving only to find packages in delivered to multiple areas around the building. And their dispatch is worthless. You're better off talking to a 2 year old about the weather. You will get better response.

I been having issues with FedEx more than once but never had time to write review. My previous problem I had with delivery that they refuse to deliver to the porch, because they didn’t want to drive up to the house which is 1000 ft from mailbox. So, instead they leave a slip “sorry we missed you “ in the mailbox, attached to the tree next to the mailbox, or my car while I was home and saw their truck down the hill. When I called to complain, to the customer service they told me I have to pay another fee for redelivery. I was in rage.

First off I read a bunch of reviews here and was suprised at how many people have exact same experience as I did. Putting that first so you don't think this is isolated experience. I was suppose to get a package on Saturday according to the FEDEX Tracking system. It never showed up even at midnight it said it would be delivered by EOD. Then Sunday they updated and said it would be delivered by 1:40PM. When it not make that I checked it again and it changed to say it was at a HOLDING facility. NO information of where or what to do. Looked everywhere and could not find information on it.

FedEx does not follow simple instructions like to ring the doorbell. Had to have a package delivered twice because the first time they didn't notify me by ringing doorbell. I have a Ring security doorbell and can answer it from anywhere. My package was stolen from my front door. Had I been notified or they had ring the doorbell I might have been able to request they bring it to the main office if I was not home. The package had to be resent by B&BWs, and FedEx delivered, the delivery man slammed the package labeled fragile on the ground right in front of me. Delivery man did not even wait a few seconds for me to answer the door so he can hand the package to me properly.

I sold a painting on ebay. I chose FedEx for shipping. I put in the dimensions of the art to calculate shipping. Ebay calculated shipping at $51. That was okay. I bought a shipping box for art from FedEx. Took painting to store. They printed the ebay shipping label, and insisted on packaging the art. They said it's all good and wanted me to leave it up to them. I've been waiting for money owed me from eBay for over a month. I was finally able to talk to a person at ebay today who said that after costs and fees. I was to receive $365 since Fed-ex "upcharged" ebay $304 for a shipping label and shipping without my consent or knowledge!!!

Fedex promotes a business that they work in conjunction with called govworks or rush passport. Fedex promotes them on their website, helps schedule time for passport photo and to send all documents WITH SSN via FEDEX to get your passport rushed and IT'S A SCAM, COMPLETE FRAUD. THEY DO NOT DO ANYTHING. I don't know how they get away with it legally. I spent time at the state passport office in Utah and the entire thing is fraudulent, I will never use Fedex for anything because of this.

FedEx was able to resolve this.

Customer service is horrible. They aren't knowledgeable to assist at all. I received my shipment with a ton of damage to my breakables. They couldn't inform me how to check the status on the claim. They had no problem billing my order but they didn't put the discount on. The website has no information regarding my invoices and after now two weeks they want me to wait another 48 hours for an account executive to return my call. The tracking was totally erroneous in showing that my packages literally sat without movement on certain days and was not precise with the delivery time. Was called to pick them up when tracking was not showing they had even been delivered. I would not recommend them for your shipments or the coveted JD Powers award for excellence in customer service. If I could do a half star I would.

I ordered a tank for my business. The driver delivered to the wrong location!!!! All I got from FedEx was, "We are goin to look into it," after 4 days they texted me saying, "Your package was delivered," yes it was delivered to the WRONG LOCATION!!!! All I got from them is, “Contact your shipper so they can claim a lost package," at this point I don’t even think I’m getting anything back!!! 100$ down the drain and no way for me to get my item!!!! Do your self a favor and do not order from places that have FedEx. More likely you won’t get your order and they won’t do anything about it!!! Pathetic!!!!

This is not the first package lost with FedEx. I never received my package, but received an email saying it was delivered on June 1st and left in package room?? There is not package room!! I made a call and online report that it never came. I got a text back from an ugh virtual assistant saying they're researching it? Nothing else. How can a person who delivers via FedEx not read an address? There is a front desk to leave it out and a front desk person? Really pathetic service the majority of the time.

Fedex "lost" my medication. It is a scheduled narcotic. I was told by the resolution department that they'd call me back with the results of the investigation. They called back the next day and said, "the package is lost." Mind you these meds are handled with tight security measures in place. This type of package does not get "lost." It disappeared after Fedex received it from the sender.

Monday, they said they tried to deliver it but no one was there. I called and told them we were there, gave them two phone numbers to call to help facilitate delivery for Tuesday. Tuesday, they said they tried to deliver it at 9:44. I called and was told they had not tried to deliver it but would before end of day. I left phone numbers again. Later Tuesday, they said they tried to deliver it so I called again and was told they did not try to deliver it Monday because their records showed the school was closed on Mondays. They said they did not deliver it Tuesday because they could not find the location.

So they always have an excuse like losing packages, delayed delivery, but lying and saying they attempted delivery 4 times when we were at home every single time and outside one of those times where we would have seen them!!! Then I asked to have someone pick it up because I’m out of town and they wanted a letter giving him permission and a copy of their ID sent from me. Ridiculous!!!!

Just for one example, I checked my package only after 10 minutes after its status changed to delivered at the package room, but there wasn't and waited 3 hours and still didn't find and chatbot and support phone work very stupid. It is impossible to connect with someone. But my other three packages were there fine; only the FedEx package was missed. There is no proof of delivery, and the support bot says that "We only have information your package has been delivered;" that is it.

After what your driver pulled off Yesterday 06/05/2023 on ** I will no longer allow him to step on my property. If I catch him one more Time on my Property I call the Police and have him Trespassed. If you hire unprofessional driver like him who drop packets out of their Trucks on the side of the road in the grass and takes blurry pictures so that they can say it was left at the front door and laughs at the Customer when they tell them to bring it to the front door that is what you get. I will no longer order from companies who use your delivery service. Because no Manager was willing to talk to me I tell you here on Google reviews that your driver is not allowed on my Property on ** any longer.

I am not sure how they are even in business. I do have a package that was scanned 6 days ago in California and nothing more, no update, not scanned even once. That 1800 numbers are like the one you are calling in China. they are all getting to nowhere. there are no employee who can assist you. They have no proper customer service and they are charging one of the most expensive services carrier. I do not get it, how they can even exist with this type of customer services. there is absolutely no one, I mean no one on the other side. I will be talking about it all around and will give them as much as possible the negative feeds. Use UPS and USPS, at least they hire humans around and pay some of what they collect.

FedEx has to be the worst customer service I’ve ever had to deal with. I have a packed being delivered that needs a signature and every time they drop it off I am at work. They left me a note Thursday 6/1 letting me know I can track this package using a barcode. No customer service number or any link with clear information. I had to wait all weekend for today 6/5 for the second delivery attempt that was again made when I was at work around 3pm. I got no notification on my doorbell camera that anyone came by and no note was left with no number to call or anything. My FedEx tracking app tells me it will be delivered by the end of the day which means 8pm for FedEx. I wait until then with no delivery so I found a customer service number to call. They give me an address to go pick it up because apparently this is the third time FedEx has tried to deliver this to me when the app tells me this is the second time.

PROBLEM RESOLVED by HEROIC LOCAL EMPLOYEES. I had difficulty breaking through the automated systems of FedEx, but once I talked to real human beings in my area, they were committed to solving the problem. Two FedEx employees in Fort Worth, Texas, went to extraordinary lengths to track down my lost package and deliver it to me. I am grateful for their help.

I shipped a second day here through FedEx. It came nine days late. When I contacted customer service it was like talking to a machine. No compensation, no consideration, and would not even let me talk to a manager. Will never ship FedEx again. Don’t make the same mistake. Don’t use FedEx.

FedEx is the absolute worst not to mention their employees are thieves. I added an Apple Watch onto my plan and it was shipped on Monday expected to be delivered Tuesday and on Tuesday it never came. Checked the tracking. It was still at the second location from shipping. Next day same thing and no delivery update. Called them and apparently they had to start an investigation due to someone taking the contents out of the package. So from the first facility to the second someone got into the box and stole my watch. That was last week and still this week NOtHING. Luckily the carrier is sending another one and taking over the investigation but that is crappy. You really couldn’t go out and buy one you had to steal mine? It’s really concerning because how many other people had this happened too?

For the second time in 2 weeks I needed to drop off time sensitive documents at FedEx at Office Max in Farmington, MO. Both times they were completely out of any kind of envelopes. They had no idea when or if they would get any envelopes. I had to buy envelopes but they were not the sturdy plastic ones required by my company. Huge disservice since this is the only FedEx service in town.

Impossible to reach a human. Package from the UK kept getting delayed without explanation. I wasted time staying home to sign for a delivery that never came. From now on, I'm going to insist sellers use carriers other than FedEx for deliveries.

I regularly order food products online, because I am elderly, disabled and live 43 miles from a grocery. My packages were out for delivery on Friday. Waited all day. No show. I checked tracking and my packages were still on the driver's truck, but now expected Monday. Checked tracking Monday and it said out for delivery. Again, no show. Checked tracking, items still on truck but now scheduled for today, Tuesday. Again, no show. Checked tracking, still on the truck with no updated date. Called customer service. No help. They told me to wait until tomorrow to see if items show. Now my food has been sitting on his truck for 6 days! I have no other way to purchase food, that is why I order online. Totally unacceptable! Whatever happened to taking pride in your work? No matter what type of work that you do.

I have been trying for 3 days to get a package delivered. I get told it's on the wrong truck, My business was closed (it was not), it will be out by end of day. I have asked to go pick it up and they tell me I can't. They won't deliver it to me and I can't pick it up.

Package arrived at local facility on Saturday. Sat in facility until Tuesday. Showed on Tuesday morning it was out for delivery. FedEx truck in front of my house just after 11 am. No package. Checked tracking. Showed it was back at a facility. Not the first time this has happened with FedEx. Wish companies would stop using them.

If it was possible to give negative Stars, I absolutely would. FedEx's Request Billing Adjustment is a complete SCAM. I paid $57.03 on 05/11/23 @ 9:36:22 a.m. to have a package shipped overnight by 1:30p on the following day. Ridiculous how high this cost was. I don't have an account so I paid by Credit card. (Tracking # ############). The package wasn't received until 05-15-23. I called the 800 number (on the receipt) at 9:20a on the 15th and Richard informed me I would have to call back on Friday or Monday as they can't "see the invoice" yet. I called back on 05-22-23 @ 8:13a and Matel told me that I need to submit the request through the website and walked me through to this link: https://www.fedex.com/servlet/InvoiceServlet?link=4&jsp_name=adjustment&orig_country=US&language=english.

Wow FedEx! So I ordered a part that was coming from Texas on Tuesday 5/23. On their site it gave me an option for delivery. Regular mail was showing 5/31 which was over a week later. So I paid an extra $10.99 for FedEx Ground to get it to me on 5/26 which is that friday. I needed the part for a car so that I could get rid of the check engine light and get the emissions done for the registration. The part shows up in my state a day early in Illinois on 5/25. So you would think that the part will be on time the next day on the scheduled delivery date. No for some reason there was a delay and they said it would be delivered the next day on 5/27. Ok so a day later whatever, right?! Well that day came and went with no update, still showing that it was in Champaign IL which is only 2 hours away from me. Nothing on 5/27.

FedEx is routinely careless with packages they deliver. All packages they've delivered to me in recent days have been damaged to some degree. In a couple of cases the damage was such that I refused the shipment fearing the contents would be so damaged as to be unseeable.

I received a text message from FedEx stating that my package was out for delivery by the end of the business day. The package wasn’t delivered, I contacted customer service and was told that the package was delayed at the Kernersville North Carolina facility due to operational reasons. When I questioned why I received the message that my package was out for delivery the previous day I got no response from the customer service representative. Date of experience: May 26, 2023

I am having a very bad experience with Fedex right now. I recently renewed an official document at my Consulate and my Consulate sent this official document to my PO Box. I gave my PO Box for safety and guess what? Fedex does not deliver to PO Boxes so be very careful about it. Do not ask them to deliver to a PO Box. They kept on sending my shipment to the wrong address and eventually, they sent my shipment to their warehouse in Missouri. When I call Fedex, the Artificial Intelligence they put in place to answer people won't let you speak to a representative. It is almost impossible to speak to them directly. I had to go to Reddit websites or Quora to discover the tricks to avoid the robot. When you finally can reach a representative, you barely understand what they say as they have a very strong accent. They talk fast and they are not very knowledgeable. You can see that they are not willing to help.

I have a nice driver for Fedex, but that is the only thing I can say about this company that isn't followed by expletives. And I'm not writing about him in this review. I bought something off Etsy a while ago, the seller decided to ship from US to CDN using Fedex, not USPS, which was what they were supposed to do. Cue the endless nightmare. I was told by Fedex when I called that there were no charges due in the beginning, but low and behold a month later an invoice shows up in the mail. A high invoice. Naturally I was surprised and not happy. I tried to pay Fedex online a few times, but kept running into website issues accepting invoice number, etc. All of this takes up valuable time. Seriously, this should be a given in this day and age.

I have NEVER had a good experience with FedEx. Unreliable tracking information, lost packages, and downright nasty and rude employees are some of the experiences I’ve had in recent times. In the middle of April I ordered a 10’x7’ rug shipped via FedEx and the tracking info never updated once it was in their hands and never arrived the only explanation offered was it must have gotten lost. I would love to know how it is possible to lose a 10 foot long, 7 foot wide carpet.

FedEx in my area is so unreliable! They send messages that they delivered our packages and yet the packages are nowhere to be found. They need to train and hire people that will take pride in their jobs. This isn't a one time issue, this happens frequently and I've called to discuss this issue, yet the problem continues.

Package was delivered to a different address. Picture they sent is of some other front stoop somewhere not in my neighborhood. I had a UPS delivery the same day and they found me with no problem. Same with USPS, they find me every day. Poor service.

There is no way this company should be in business. I will NEVER again use their service again. I shipped a package using FEDEX and the box was ruined and opened. They outsource their customer service to another country and the language barrier is horrible. Sounds like they are sitting in a sweatshop in Istanbul. Never again will I use FedEx. If I could give ZERO stars, I would.

Fedex drivers lied twice and marked "Customer not available or business closed" when we are home waiting for the package. Now I get a message saying, "A final delivery attempt will be made on the next business day."

Every time I order something online, I feel like immediately canceling it when I see it will be delivered by FedEx. Every time a delivery date is shown in tracking, and every time nothing arrives on that date. Then the tracking will change to delivery date calculating, check back later…very frustrating.

My package was delivered today and the person left with my package and left a sticker on my door and plus my doorbell didn’t ring so I didn’t know that she was there. Also that package costed 500 dollars plus shipping. It's my worst day and it was a birthday gift.

I order some books on 8th May and keep eagerly waiting for the package. There is no signature required by the recipient when FedEx delivers the package, so I am expecting package will be left at door. There is no prior notification on which day package is out for delivery and I suddenly get an email on 12th May that package couldn't be delivered since no one was at home. So I proactively reach out - provide instruction to call me if they need, request for text and email updates on each step of delivery. Get a notification that delivery will be attempted on 15th May.

I have a package arriving and I want to schedule it for a different time of day or day as I won’t be there. I tried to use the delivery manager but it won’t recognize my address which makes no sense because I have a package coming there. Then I tried calling customer service and it is IMPOSSIBLE to reach a live person. The system has hung up on me 4 times now. There is no way to speak to any one about my issues. FedEx has never provided me with a good experience as a customer and I will never use them.

Apple sent me some earbuds via overnight FedEx delivery EIGHT days ago. Each day I get a message stating that my package will be delivered that day before 8:00pm. Each day, no package and a notice that it has been delayed. I can track it and see that it has been in a truck near my home, but no delivery. We are in a gated community and I know every time a delivery truck comes for my address. No delivery has even been attempted. It is impossible to reach a person at FedEx and I mean that, literally impossible. Their automated customer service system is horrible. This is crazy. I can not believe any reputable company would opt to use this lousy service.

I had a package to track. It went from 10 minutes away from me to well over an hour. I called and found you can no longer speak to a person on the phone. They have made sure to not have a human help you at all. Like so many others they have eliminated jobs by using a automated system that is almost impossible you use. FedEx could care less what we think or write about them. They are making money no matter how they treat customers. Unless they become boycotted they will (and others with them ) continue this trend of The CUSTOMER no longer matters. Bottom line. Stop using FedEx as much as you can.

Ordered shoes for upcoming hikes from Xero. Estimated delivery May 1. That date came and went, I see via tracking the item is at the FedEx center a few miles away. Today May 7, I call as the item has not moved. They state “we don’t deliver to P.O. Boxes, contact the seller” … but you’ve been holding my package there for 7 days? No one contacted me, no one contacted the seller… I guess we are supposed to be mind readers?? So I ask, can I pick it up from the site it is being held with my I.D.? The answer is no. Ok, well are you going to send it back to the seller then? Again, the answer is No and to contact the seller. So it appears that not only do they not deliver, but they keep packages they deem “undeliverable?” So glad I bought some random FedEx worker a $140 pair of shoes… I’m pretty sure they know what they are doing. Do not trust the thieves, you’re better off walking your items to the destination… if you have shoes. As I do not.

I ordered equipment from B&H Photo. Originally it stated that it would arrive Monday May 8, 2023. I then received two emails stating that it would be delivered on Saturday, May 6th between 9:30 and 1:50. I had to rearrange my day to be available to receive it as it required a direct signature. We remained at home, waiting. I then received another email stating that the delivery could not be made because I wasn’t home to receive it. That was obviously a complete lie. When I called to inquire the woman tells me that the driver made a mistake and that I could file a complaint against them. The driver didn’t make a mistake, they apparently wouldn’t let him deliver it early for some reason.

2 TIMES IN THE PAST 6 DAYS 2 SHIPMENTS ONE FROM AN EBAY SELLER Another from WALMART have been misdelivered to addresses other than my own!!!! FedEx needs to hire riders who can speak read words and numbers correctly! Tracking numbers are corresponding to homes/street addresses other than mine!!! Of course I will never see my packages! Call them get the runaround. Tracking numbers with these idiots are useless..I'd have a better chance with a crystal ball!!!!

On April 6, I mailed a package (16 lbs, $402.63) to the hotel we were going to stay at in Amsterdam. I was told the package would be delivered on April 12, the day we were scheduled to arrive at the hotel. The package contained heavy items we were going to use on our trip but did not want to carry as we traveled. On April 10, I got an email saying my package was in Holland at customs and they needed a copy of my passport and an itemized list of what was in the package so it could clear customs as a tourist item. I immediately sent the requested information.

Ordered a print for my students from FedEx Office online and paid with my bank card. Never even got through without a tracking number that was never given to me. I will never use Fedex again. I am simply going to use Vistaprint for now on. I can't even find out how to get a refund. I am gonna have to contact FDIC since it was used through my bank account.

FEDEX is the absolute WORST courier company in America. I was home with a flu waiting for jewelry from Las Vegas to arrive on 5/3/23 per my email confirmations. I watched the truck pull up and put on my bathrobe. I opened the door to see it driving away. A “We missed you” tag was stuck to the door. Never knocked, rang the bell…just stuck the notice on the front door and split! Then I got an email stating my package was delayed and that they would redeliver Thursday the 4th but that was a lie. This is why people HATE FEDEX! They don’t actually deliver!!!

Never use FedEx. I have used them with satisfaction over many years in business but a recent experience with FedEx online and in-person customer service left me mad as hell. FedEx does not follow its own online rules, does not support claims their customer service makes and then lies to you when you follow up on their promises not kept. It pains me to say but if there is only one shipping company in the world and your replacement heart is being shipped while you lay with an open chest on table in a surgical suite, and the shipping company is FedEx, be prepared to die. You might guess that I do not recommend them.

Sent package. Never received at destination. Fedex said tracking # didn't exist. refused to reimburse me for item sent. Thought USPS was the worst. Fedex is as irresponsible as them. That leaves UPS as our only other choice.

The FedEx delivery department has really gone down hill. I have had a problem with every delivery for the last year. I keep receiving "Out for Delivery" emails from them but the deliveries never come. I have spoken to Customer Service managers regarding this issue and nothing is done to remedy. Notes in their system are not updated, so when I call to follow up on a missing delivery we start from the beginning. Drivers are saying that they tried to deliver packages but "no one was home" or "there is an apartment number missing" from the address, so they cannot deliver. I live in a single family home, no apartment address needed, and I work from home, so I see every vehicle that passes my house from my office window at the front of the home. No excuse is valid. Not sure if they are extremely understaffed or hiring unqualified drivers.

FedEx is routinely late with parcel deliveries. The website will show the package out for delivery when it is not. Sometimes the package will come the next day, but usually one has to wait several more days. On occasion, the package never arrives at all. Fedex is by far the worst of the parcel delivery services.

Why does anyone even use this company anymore???? They never deliver on time. They always give you a date...THEN change it AFTER you have waited for your package all day. I do believe from now on when I order something if they're using Fedex I will find somewhere else to buy or request a different company. I had a delivery date of Saturday 4/29/23. Then, Sunday they said Monday 5/1/23. THEN, they changed it to 5/2/23. I finally got it today. Now I have another delivery scheduled for today and it has been in Kernersville for 12 HOURS. No movement. I am sure it will come back with another delivery date soon.

Fedex are full of themselves, they treat customers like dirt. They leave packages on the side of the road about 1 mile from the house because they do not want to deliver on a dirt road. They never answer their calls to redirect a delivery. When reprimanded about leaving packages on a roadside, they blackball that address and then return all packages to the sender. I avoid them at all costs. I will pay more for UPS or USPS before I will use this crap company. Honestly, I do not how they get away with their shenanigans. UPS goes above and beyond, and outperforms Fedex 1000%. USE UPS and drop FEDEX.

I am sick and tired of the poor delivery service this company provides. I hate when my package goes through their carriers and I will request they not in the future!!! Stop using Fedx!! They never deliver when they say they will!!

Delivery time is so vague. They have no way of tracking the delivery, they have no guarantee of delivery, their customer help is awful, Package came damaged. I use several delivery companies and id have to say FedEx is the worst.

FedEx used to be my shipper of choice- PRE 2015. Since then, the company has devolved into the pathetic existence it is today. First, goodness help you if you have ANY problem, because getting a human on the phone (they don't have chat- they're still in dark ages and also do NOT want to hear from you...EVER). Once you do get a person on the phone, they will NOT be U.S. based (which is just "awesome" for FedEx because non-Americans do not know the logistics of U.S. packages and freight- they just read you a script and if your issue is not something scriptable, you're just out of luck altogether). Next, I was LITERALLY told by said agent today that until/unless the SHIPPER called some "obscure dept" for which the agent had no phone number, they could sit on the package "until they decide to deliver" from their local warehouses. The shipper (and only the shipper), the agent said, can request it to be delivered "at any time".

Updated on 05/02/2023: There is not enough room to describe the care-free unconcern of FedEx and it’s employees that I experienced this week. Repeated phone calls to customer service just led to more and more blatant lies. In the end FedEx did absolutely nothing after promising repeatedly to remove their package from a given location on my property. The package is still there (1 week after delivery) where it will remain until someone steals it. Driver drove right past it 3 times despite my repeated phone calls. FedEx doesn’t care-all talk, no action. Oh yeah - they did manage to bill for their screwed up services on an immediate basis. Funny how that works.

Bought a product online. Unfortunately, the vendor uses FedEx as their shipping company. The product arrived destroyed. Usually I check to see which shipping company the vendor uses, but I forgot this time. If a company uses FedEx, I avoid using that company. I have had numerous products destroyed by FedEx in the past. The thing is: when the box is destroyed and you can see through the hole in the box that the product is destroyed, why would you still deliver it? Oh, I know why, because you're FedEx and FedEx doesn't care one bit about customer service. I don't know how it works, but FedEx should be required to pay for products they destroy. Better yet, require the employee that destroyed the product to pay for it. Or, even better: hire people that care.

Waited For A Package. Never received then checked online only to find out the driver who suppose stated a delivery attempt which was a lie. Because if that was the case they would have left a sticker on the door or sent me a notification via email. And sad thing you cannot to live rep.

Refused to problem solve with me/my partner. They keep insisting on trying to deliver while we are at work, and we don't want them to leave my package at the door as we live in an apartment building and there are a lot of questionable people in the area. Why pay good money for FedEx for your package to be at risk of being stolen?

It does seem amazing that there can be so many negative comments about a huge company such as FedEx, well sorry, they seem accurate. I have had 5 out of 5 late shipments sent via UPS in the last year. 4 out of 5 were totally FedEx errors. One late shipment was partially Lowe's fault since they had shipped it late. However, my biggest complaint with FedEx is that they seem to have no idea where the packages are. They text me a notice advising a delivery is arriving today between a certain time. It never arrives. When you look up the tracking number it is in another state! How do they not know it's not arriving today when it is not on a truck for delivery or even in the correct state?!

NEVER use this service for delivery to Illinois—specifically Chicago or Hillcrest facilities. They don’t care. Just thieves—ALL of them. Do they turn their technology off so they can’t be tracked. Close their doors. Use UPSIDE all the way.

By far the biggest scam operation I've ever dealt with. On the first day my package worth over $909 was "lost". It had to travel basically one state over to the southeast. I was lied to about what the problem was, which I knew was incorrect. Then when they admitted it was "lost" and not extra bar codes. I was shuffled around for 8 weeks on complete nonsense where no rep had the same answer. Then they sent a $135 check claiming my package price wasn't confirmed which it was and also proven on eBay by the sales transaction which was half of what the retail price was anyway. How these lowlifes are in business is beyond me. They are a completely immoral company with horrible F- customer service.

FedEx was supposed to deliver my order on Monday, because it's a $3000 TV I waited at home for the delivery. The FedEx truck pulled up. He looked around in the truck then jump back in the driver's seat and sped off, leaving me standing there. I called customer service. They told me it needed to be repackaged and they would deliver it on Tuesday. So I stayed home from work again, the FedEx truck is back, I am standing outside next to the truck. The man is looking in the back of the truck. I can hear him moving packages around and suddenly the truck speeds off and never said a word to me.

This the second time I've ordered a phone from Visible mobile who uses FedEx for shipping and FedEx took 4 to 5 days to deliver when Visible mobile paid for a two days delivery service. The first time it happened I asked why deliver so late when it was for a two day shipping and I was told my package was dropped off after hours, but still it was an two days delivery service and if there was a such thing as after hours then stop charging for a two days service. The second time also took 4 to 5 days to deliver I didn't asked why because I had already figured from the last time which was bogus. When the delivery truck came out last time no one knocked or rang the doorbell my car was parked outside and I was inside my house. The delivery driver left a note at my door saying will attempt to deliver again. What sense did that make to waste time and gas to deliver a note as if I wasn't home, but came back at a later time that day after I had left for work smh...

I ordered a desk and the vendor is using FedEx to deliver. For the past three days I keep getting messages that they attempted to deliver but no one home to accept it. Someone has been home all three days all day and we did not get any Yellowish-Lime green note on our door saying they attempted to deliver. I call at the 1-800.Go.Fedex # and after a maze of IVR prompts get to an agent some will acknowledge FEDEX is having a system issue where their system keeps on sending messages to customers deliver was attempted so just stick to the story that system says No was home to accept I but then if they were there why did they not leave a Yellowish-Lime green note on our door saying they attempted to deliver.

I had to take out a loan from my 401k to cover an emergency expense. After jumping through hoops with the financial institution for 13 days, the payment was finally sent on 4/13. I requested it to be sent Fedex overnight at my expense because after the delay getting the funds withdrawn, I NEEDED it to get here next day. The institution did send it fedex overnight, and I received a text and an email stating that it was leaving Austin, TX (I live in Dallas, TX - about 3 hours north of Austin), and it was in route to be delivered on time on 4/14 by 8:00pm. The envelope never came. I pulled up the tracking # online and saw that the envelope had been through both the Dallas and Fort Worth shipment centers.

I was expected my package on Thursday 4/13/2023. At the end of the day I received an email saying, "Your package has delayed and will be delivered next day." On Friday, I was waiting all day. At the end of the day I received a message saying "a second attempt made, we will try next Monday 4/17/2023". I was at home all day! Nobody knock my door or left a notice!! This is not the first time. I had similar situation before and I had to drive 30 min to pick up my package from the closest location!

So today, April 13th, I was in my car about to leave and I saw FedEx pulling up on the side of the road in front of my house. So I waited to see if I had a package but it was for my neighbor. The female driver walked up to the house stopped about 6ft from the porch and threw the package onto the porch, threw her arms up like gesturing "touchdown", then took a picture and left. I was so appalled. I have read about this company having drivers do that sort of thing but never in my have I ever witnessed it until today. I will never use this company and I hope it goes bankrupt and shuts down. It sad that there are hardly any good reviews about them.

I Ordered $349.00 car parts from a dealer, unfortunately it shipped FedEx.. it NEVER arrived!! Their tracking info said it was delivered, but it also stated "barcode unreadable, label unreadable, label reprinted." (If it was unreadable how was the information reprinted??) I was home on the alleged date and time of delivery, I live in the country with a 1/4 mile long driveway. I also have 7 dogs so no one gets close without us knowing it! The package was never delivered! I checked with my neighbors, nothing!! I filed a complaint with FedEx. They said it was delivered and blew me off. A few days ago I received another package from FedEx (this one was delivered) so I asked the driver. Explained the situation, he asked if we received picture confirmation. I said "No". Told him about the website saying the labels were unreadable and reprinted. To which he replied "That's suspicious".

I wish I read these other 1-star reviews before ordering with FedEx. I ordered a chocolate pretzel pizza for my son at college for his 21st birthday. It was supposed to be delivered on his birthday, April 4th. It is now April 8th and I can't get any information as to why it still hasn't been delivered. Tracking shows it's been sitting "on a FedEx truck" an hour away since April 5th!!! I can't get through to a real person to get more information.

For some reason, every other delivery company including Door dash can find my house, but FedEx sure knows how to leave your package at any old address. To make matters better, customer service can't help you and says, "You have to contact your shipper for any help..." Lol, what a joke.

We use Chewy for most all our dog care needs. They have been 5-star all the way, unfortunately, they only use Fedex as their standard shipping method. Every delivery from FedEx has had one or more problems. Most often it is damaged contents or damaged containers or both. Complaints to FedEx customer service has never yet been resolved the way a reasonable person could expect. One delivery the driver drove or backed over a large Rubbermaid trash vac destroying it and customer service lied and said they would reimburse us for the damage.

Recently I sent something from Philadelphia to France for a client. The charge was about $50, fine. But something was wrong with the address and apparently it was undeliverable and they actually called me and we gave them information but it could not be delivered. Okay my fault. So what does FedEx do? They literally sent the document back to me in their own envelope to the tune of $100 - if they called me I would have told them to throw it away but of course they didn't. They refuse to give me any concession on this. I will never use them again. Stupid policy. Stupid way to deal with customers.

FedEx "delivered" an expensive diabetic replacement device by tossing the package over the locked gate of the wrong house - which is not occupied - where it lay on the ground exposed to freezing temps that rendered the device useless. $400 down the drain. Where do they get these drivers?

Got a door tag saying they had a package for me. Was not expecting package. Called to schedule delivery. NEVER SHOWED UP. Said they would attempt again next day. Never heard back from them. Try to contact FEDEX, they want tracking number. I don't even know who shipped the package, don't have tracking number! Want door tag number, but since they NEVER ATTEMPTED TO REDELIVER THE PACKAGE, THEY NEVER GAVE ME ONE!

I made a purchase from Adidas and it was never delivered. Of course Adidas referred me to FedEx and I filed a claim. They denied the claim saying that they had delivered it. I asked for proof of delivery (like maybe a photograph the way Amazon do it). They basically said "it was delivered because our records say it was delivered" LOL). No further discussion, end of story. Adidas said they cannot refund or replace because FedEx said it was delivered. It's like the chicken and egg scenario. So frustrating and you feel completely helpless and ripped off. Well I will be buying Puma from now on I guess. Thankfully it was only $200 and not more.

Fedex drove their box truck on my lawn, got stuck, spun out, destroyed my lawn, and then cracked a huge chunk of my driveway asphalt off when they tried to rock their way out of the ditch that they dug themselves. I have video footage of the incident. The driver did not stop or apologize. I called customer service and they told me that someone from claims would be reaching out within the day. It has been 6 business days (8 days total) since the incident and no calls yet. I also filed a claim online which has been ignored. There is no accountability for this organization and they should be shut down. Customer service is useless and the drivers are clearly inept. This is absolutely unacceptable. I have video evidence of the event; you think that Fedex would want to do the right thing and repair the damages. I will be uploading the video to every platform that I can think of to spread awareness of Fedex's TERRIBLE service and lack of moral compass. I am livid.

I ordered a case for my phone. Their site said it would be delivered by 4/1. On 4/1 it said it was out for delivery from Port St Lucie. Over 100 miles away. Date changed to 4/2. Still not delivered. This outfit is giving Walmart a bad name.

My delivery was supposed to have been delivered on April 1,2023. I received a text message stating my package, actually a box had been delivered. First of all, I live in an apartment upstairs. I looked out the front door. No box. I looked out the back door. No box. I looked downstairs, there's my big box. I had to go and get the big box which was a little heavy, and bring it upstairs. I don't understand. The door numbers are clearly on the front doors. How can a delivery driver mistake a number two for a number three? This isn't the first time. It's actually the fourth time. Each time I complain a supervisor has not contacted me. It has gotten to the point that I hate having my deliveries from FedEx! I don't know if my delivery will be delivered to the correct address/ door number. I don't trust FedEx at all. But thank God I took pictures.

Fedex received a shipment from the USA for a product that came to $123 USD. I signed a GENERAL AGENCY AGREEMENT giving Fedex the permission to be my broker and pay the GST owing. That was a huge mistake. Later I got an Invoice showing the following:

March 23, 2023 I schedule a pickup for the next day. The next day a FedEx driver picks up my 2 identical boxes. Today (March 27th) one of my boxes is delivered but online it shows the other box was never picked up. I call. Let's start with the fact that the FedEx automated system does not work properly. Next, you have to understand that under no circumstances does anyone at FedEx want to talk to you.

I can't understand why anyone would want to use Fedex as their delivery company! Just finished having 2 failed deliveries in a row again! I called the company a couple of times only to be told that they couldn't help me. They continue to try to tell me that my standalone house has an apartment or a suite number. FINALLY after asking for a supervisor several times they tell me they can get me to technical support.

How is Fedex still in business? This is a large company with absolutely no regard for quality of service or customer relations. It is IMPOSSIBLE to speak to a human being and get assistance. I took a day off from work to receive a large package containing furniture. Need to be here since I live in a coop and cannot allow the package to be left in the lobby. The only information I can get by calling or using tracking number online is that it will be here by the end of the day. It is 7PM and most people would consider that the day has ended. Last time it was tracked was 1AM - no information since then. No way to reach a human - recording says they have no further information. This company should be out of business. It is highly stressful to have anything to do with them! So bad that I just want to cancel this order and forget the whole thing.

I couriered the important document for my visa to the consulate to SFO for overnight delivery on 11 March. When it did not reach to the destination by 13 March and could see the package is in Memphis TN by tracking the tracking number I called the customer service to know when it will reach as it has the monetary impact for me. The Customer support did not had any clue on where the package is and opened a case to check on when it will get delivered. The case is open since then. By the time I am writing this review on 20 March, there has been no update on it. I have been calling them daily but the only answer they have is they are working on it. This is the worst service I have experienced from anyone. Would not suggest anyone to rely on FedEx for important document delivery.

My 1st overnight package w/ all my documents, car keys, etc is MEMPHIS, TN for 2 days now .. because "lost a plane". I am absolutely in tears and there is no more updates and no one to help. So much for paying for first overnight!

Whenever I have something shipped I do everything possible to NOT use fedex. As an example, I purchased a $200 watch on eBay. The seller requested a shipping fee, which was $49 CAD. When it got here these were the charges: Disbursement fee $11, HST + Anciliarry service fees $8.45, Clearance entry fee $54, Canada HST 31.56. In total, I paid $122 in FEDEX fees not including the HST. How is this possible?

Ordered a mattress in a box weeks ago, it has sat in two warehouses, Stockton and now Sparks Nevada. That is an hour and a half away. Already long overdue Fedex assured I'd receive the package by 4:00 pm 3 /20/23. Waited as the driveway is wet from winter snow storms wanted to put the box in garage. Nothing, delayed again why, they say weather, it was sunny nice day. No updates bedroom ready with new frame, no mattress. Nothing, no service, no contact, no idea when it will arrive from a warehouse sixty miles away. Hope FedEx goes out of business. Don't care if that leaves just UPS; they deliver.

I need to speak with someone who can do something more than someone in customer service overseas. My couch was delivered to the wrong address. This person who is living at the wrong address then accepted my couch. I haven’t heard anything back from Fedex other than that they have filed a claim and are looking into it? It’s been 24 hours! Why didn’t the driver go back and pick up my couch, I notified them right away. I’m 7 months pregnant and I have 2 young kids and the 3 of us have to sit on the cold hardwood. Why is this not being resolved? I am absolutely furious. I want my couch and I want it by the end of today!!!!

They have tried to deliver my package 2 times. First delivery they left me a notice and the second delivery they said it was a bad address. How can it be a bad address when the notice was left the day before. And I requested to have the package delivered early and right away and they said they would. It is now estimated to be delivered between 9:40 am and 1:40 pm but not guaranteed to be there except by 8. I will not be here. They do not believe in customer service at all as I could not even reach a person on the phone. Had to call a local store to have them transfer me. I will not use FedEx ever again and I will request any shippers to use the post office or UPS.

I'll never use FedEx Ground again. I've scheduled to pick up three times. And my stuff is still yet to be shipped. Try to get through to customer service to speak to somebody it's a joke. I'm going to tell all my friends and family all the companies that I work for to get rid of FedEx. You're the worst and you suck at your jobs. Total incompetence everywhere.

My delivery was delayed then the next day it went out for delivery it was marked as "delivered and given to customer" on their tracking page when I never received my package because it was not really delivered as my cameras can verify. I could not contact Fedex since they only have a bot chat that does nothing to solve the problem. No wonder why so many packages are stolen and nothing is ever done about it. Fedex gives thieves an incentive to steal because nothing is going to happen to them. Fedex is a horrible service.

I have been having issues with FedEx deliveries for years now. The customer service assistance has always been horrible. FedEx just cares about it's revenue, that's all. It's very obvious, from day one. The customer doesn't matter, and at all. I'm sure if you had to deal with FedEx about an issue, I'm very sure it wasn't a positive experience. That's why it's very important that we spend our very hard earned money, with business that has our best interest at hand. This last offence happened today. I was expecting a packing to go to my PO BOX it was marked delivered this morning at 7:49 AM. The post office doesn't open until 8:00 and as we all know, that FedEx does not deliver to POBOX.

FedEx did ship my picnic table in four days from its Arkansas factory to Hagerstown, MD, an hour from me, Then it made a mysterious U-turn to Indiana. Customer Service said it was bound for Chantilly, VA, a half-hour away, but couldn't say when. After two days it was leaving Indiana; another two passed before it actually did leave, again for Hagerstown. A tracking note appeared about an unreadable bar code label. It finally reached Chantilly with a 10–2 delivery that never happened. (I was home all day, and weather's been fine.) Instead of a local hold and reschedule, it went back to MD with no delivery date. This is Day 13 and I requested a trace and callback and offered to go get it myself. Since Managed Delivery requires an enrollment code that FedEx snail-mails, I'm not sure if or when I'll be able to do that.

Horrible experience - Have been calling since 9:00am on Friday to stop a delivery, was told numerous times that the package would be stopped, was told that the label was cancelled. It's was all inaccurate., They still tried to deliver it despite confirming with me multiple times that they would not deliver the package but it would be returned to the sender. Just awful company to deal with it! I no longer believe anything they say! Terribly disappointing.

I ordered a package through walmart.com. The package was scheduled to be delivered on March 8. By the end of the day FedEx put on their tracking management that my package had been attempted to be delivered three times. They never scan in the package to a door tag. Every time I try to call now to check on my package and it is March 13 no one is able to tell me anything about my package. This is the second time I’ve ordered these packages. The TV stand with fireplace, the first one they claim got damaged and had to be returned. Now with the second one again should’ve been delivered on March 8 and is the 13th and I still haven’t received my package nor will they tell me if it’s being held at the location for me to pick up. When I call customer service, the only thing they tell me is that I have no other choice but to wait on my package. They are very rude and inconsiderate.

If you're a company using FedEx to deliver products to consumers I will not shop with you. The worst delivery I have experienced. I have had 14 packages lost with FedEx in the last 10 months. If you use Fedex.. eventually you will lose customers.

So, so lazy. Package due to arrive today...nah, let's put it off as long as possible. Or the always funny, tried to deliver...uh, no you didn't. Firstly, we were home all day. Secondly, if you did, you'd just leave it on the porch like usual. They just don't give a damn and I don't understand why anyone uses them anymore. There are better choices.

I have ordered a mattress to be delivered to the new address to the new house. I have bought it from Walmart on 3rd of May. Walmart was saying it would be delivered by Friday, May 10th. Walmart sent the shipment information FedEx only on Monday 6th of March at 8:44 am. So, Walmart wasted the whole weekend to send the information to Fedex. So, it is a minus to Walmart. Anyway, Fedex picked up the item on Tuesday, May 7th at 1:39 PM. SO, it took the whole day from mailing/packaging company to pick up the package itself... The final delivery date hasn't been changed on neither Walmart nor Fedex tracking systems.

Never ever ship with FedEx though they "seems" to be the giant in the industry. Totally irresponsible employees and managers who has no commitment to their job. They treat customers as "jokers". They never value customers' time and money. All they want is making more money from customers by exploiting customers' time and other appointments. These guys including the managers are so timid to avoid customer's call or escalation for they know what they do is unfair.

I don’t think I have ever received a package when it is stated that it will arrive. I’ll get a notice saying that it is out for delivery…in my town, and then every single time around 5pm I receive notice that it has been delayed. I may get it the following day…or might be the following week. I never have this issue with UPS or the post office, just FedEx. And they can’t follow my simple instructions to leave packages in my postage bin on my porch (that has a lid) and instead leave right in middle of my porch for anyone to take.

I ordered an iPad for delivery on 3/1. Package was delayed in the FedEx Sanford, Fl warehouse for 5 days. I called FedEx and opened a case to locate my package on 3/6. My package was “found” and delivered to me on 3/8/23. I opened the huge package I received and I was shocked to see 2 large dish soaps and a rug! The items were dirty and it looked like these were items just sitting around at the warehouse. I ordered an iPad which weighs 2.5 lbs. This package was huge and weighed at least 10 lbs.