FedEx Reviews

FedEx lost 2 new 23575r15 Goodyear Wrangler truck tires... A week later... My next order (furniture item) was also late... lost. These are large items. How do they lose items that are so large? Are they lost? I suspect foul play. I avoid FEDEX if there is a shipping option because FEDEX cannot be counted on.

I ordered a book for school on a Thursday and was given the time frame of it arriving by Tuesday the next week. The book never arrived so three days later from the it was supposed to be delivered it is now Friday. I went on to check the tracking and was told my package will be delivered by the end of the day at close of business. I had an exam to take by Sunday and was counting on the book arriving so I stayed home all day waiting on the shipment. By 9pm checked the tracking again and it said there was no update to when my package would be delivered. The package was 45 mins away in a familiar city that I was willing to just drive and pick it up at this point. Saturday morning I called and was told the location was closed and they do not deliver on the weekends. So beyond stressed about this and the fact that the service is horrible.

My package was delivered to my neighbor. We both have address numbers clearly on the front of the house. The neighbor chose to open my package, stabbed the contents twice and then threw it on my lawn. The items were on my lawn as well as she cut the end of the box. The shipping label is very legible. I don’t know how the driver didn’t match the numbers up. I’m now out of $65 worth of dog food that I expected to arrive much sooner than it did because it was at my neighbor's house for some time & it had hundreds of ants coming out of the hole she stabbed in it. Meanwhile, I had to go to the store last minute to purchase the same order again so I could feed my dogs. Can’t trust anyone anymore???‍♀️

I had a problem with a missing pkg. A perfect opportunity for FEDEX to show they care about YOUR customer by handling the situation. I was outright deceived NUMEROUS times, they have no interest in making sure YOUR customer is pleased with the delivery option that YOU offered. STAY AWAY, I now question if the Company I did business with cares about Customer Service due to their choice of shipping companies.

I am calling FedEx, I am put on hold by a machine. After 7 minutes and 21 seconds the machine says: "On a scale of 1 to 5 please tell us how you would rate your FedEx representative, taking care of your problems." Since we took care of absolutely NOTHING, I pressed 1. Now the machine says: "Thank you for improving our service by rating us. Goodbye!" and the machine hang up on me. I called two more times, the same scenario, I was on hold for up to 10 (TEN) minutes and then came the rating game and then "Goodbye" and the machine hangs up. The WORST EVER business in the history of mankind! Choose any other courier company OTHER than FedEx!

My 2 most recent dealings with FedEx: shipping a package by priority overnight on Saturday, to arrive by Monday at noon. Very urgent that it arrived on time. Was guaranteed delivery by the FedEx person who took the package, "no problem". It arrived on Tuesday afternoon. Tried to get through to FedEx to find out what happened and get reimbursed for the extra money spent on priority overnight delivery and got disconnected after a 30-minute wait. The other event was receiving a delivery.

Ordered a laptop computer from HP that was being shipped by FedEx! Got shipping info that the laptop would be at my house on 8/17/20 by no later than 10:30 AM! Did not get my package at that time. Around 11 AM I just happen to see a FedEx truck go by my house but did not stop here. About 10 minutes later I see my neighbor across the street from me carrying a package and he proceeds to bring it to my house! It's my computer. Truck driver can't even read that he delivered it to the wrong address. Stupid or what! What kind of people do they hire? Online shipping info says I signed for the delivery which I did not. Also have my name spelled wrong! I will not order anything from anyone who uses FedEx for shipping!

At 10AM Saturday 8/15, I received a text message from FedEx stating "Signature req'd by someone at your address for package delivery, fedex.com/t/395763675393/en US". I stayed home all day waiting for the package. Around 9 PM I checked the tracking and the following statement was there: "We made a delivery attempt: 08/15/2020 PM". I have camera's covering the road, driveway, and entrance to my house- THERE WAS NO DELIVERY ATTEMPT, NO FEDEX TRUCK OR DELIVERY MAN ON MY CAMERA HARD DRIVE, AND I WAS HOME.

I have been waiting for FedEx to deliver a package which was suppose to have been delivered Friday, 14 August. I have checked the tracking number again today, 16 August as a FedEx Ground truck just stopped at our home but did not deliver the package. A FedEx Ground truck also drove past our home yesterday, 15 August while I was outside but never stopped. Amazingly, in the tracking information, it says no one was available to receive the package on Saturday, 15 August. This is a LIE by FedEx as this is a private residence and we were here all day Friday, Saturday and today! Now it says they will not deliver the package until Tuesday, 18 August. Why will they not deliver the package Monday, 17 August? There are 3" street numbers directly above our porch so there is no reason why they cannot deliver this package.

First here is my tracking # so you can see the 4 days out for delivery and not delivered. **. It's a large box but not super heavy. Driver at driveway then drove off every day. Just too lazy to deliver.

6th straight miss-delivery. I have a large mailbox with my numbers prominently displayed at the bottom of my driveway. Multiple Chewy deliveries left in the street and stolen even though Chewy promises and the label says front door. No longer use Chewy. Two weeks ago filters delivered to a neighbor who delivered them back to me. I called and filed a complaint and was told I would get a callback. No call.

Sent some paper, weight less than 1lb. Which cost me 158 dollars. FedEx also charged at the receiver end 48 Dollars, they said for custom duty. I was shocked to hear that 48 Dollars custom charge for some paper documents!!!! DO NOT TRUST FEDEX.

Fedex is the worst company for shipping I've ever dealt with. Their times are always wrong, and they mishandle packages. I ordered my package. It said it would be here Saturday. I called Monday, they said it would be Tuesday. I call Tuesday, they say they put it on the wrong truck and won't get it till Friday and still waiting for package.

Over the years, I have big issues with FedEX. They too often deliver my packages to the wrong address. And, too often are nowhere near the estimated time of delivery. I try to avoid companies that use FedEX.

The worst shipping company out there! Delays packages daily to avoid having to deliver, when the packages have been in your area for 2 weeks but the delivery driver avoids delivery and keeps on delaying.

Yes my pkg went across country from CA to Kernersville NC. Had not moved since 7/30. I called customer support at least 20 time finally got number of the warehouse there. Called them. Got a young lady that finally told me they did have pkg had a picture of it on conveyor belt. Two days later she called and said the bar code had came off and in error someone had put a different bar code on it and it had gone to Adidas shoe store in Raleigh nc. My pkg was 27lb the new tracking # was a 4lb pkg. I called the shoe store and they did not get my pkg talked to mrg. I made calls to all shoe stores in area no pkg. Why don't they tell me the truth. Why have me try to find it. Yes I can file a claim but the items are one of a kind and 570.00 I am so done.

FedEx sent another customer's package to our residence since their employer put our address sticker falsely on the box. FedEx does not care about their own errors and did not even attempt to fix their error. I called them four times to solve the issue and was instead told to discard someone else's package! Unbelievably irresponsible!

So, I ordered a part on 2 day ground delivery that was, per FedEx tracking, supposed to be delivered on 31 July 2020. Never delivered. I figured I would give them a little extra time due to COVID 19 issues, as per their website. I called FedEx on 2 August and was told all they could do was was send to their "CAT" team and the person I spoke with could only tell me that it was supposed to be at the Durham NC shipping center which is less than 2 hours from my residence. It had been there for 2 days. It was a part that weighed less than 1/2 a pound. No reason or explanation for why it was sitting for 2 days undelivered.

I kept checking on my package about a half dozen time (FedEx tracking), which said it would be delivered on the 4th. FedEx said that the times might be off, but the date is not. When I checked at 8:15 pm they said delivery pending, no date given. REALLY, what a joke of a company.

They don't care on your package at all. Worst service. I won't be dealing with them ever again. They promise 2-day delivery, as soon they had my package close by since day before they attempted to deliver my package and because their damaged vehicles they could delivered.

If I can give in minus I would like to give that. My Fedex courier was Fedex Express and I supposed to receive it on July 20 as my newborn stuff is in it. I can understand due to COVID it’s delayed but when we inquire about it on July 26 they said because of duty and taxes they hold it in US. I never got any call for duty or taxes. And it was in US for whole one week. Very poor service they guys provided to me. Not only you guys we also suffering from COVID situation. If is there any issue inform customer. Don’t hold parcel. Today my newborn is a week old and still didn’t get my parcel. When we try to call customer service to talk to manager they hold our call for hours and all time lied that, "You will get it tomorrow." Tomorrow and tomorrow. Very poor and disgusting service I got. Again I call today and they said, "You will get tomorrow."

I will never use FEDEX shipping or purchase from SELLERS using FEDEX anymore. Recently I was expecting 2 separate deliveries. I was told 5 times in a row that my delivery was due “today” 5 days in a row, finally ending with “no delivery scheduled”. It was 6 days past delivery when delivered. Unfortunately, my very next delivery was to be from FEDEX a few days later (UGH!). Again, I have received 5 delivery dates, but no delivery... now “no delivery scheduled”. Tried the FEDEX virtual assistant & the 800#. They requested the delivery #. When provided, they did not “get that, please repeat”. When repeated, ditto.

The way I remember it FedEx was the company that practically invented fast delivery service, and for many years it had a great reputation. Remember Tom Hanks' role in "Cast Away" as a FedEx manager worried about maintaining their reliability and timeliness? Well times have changed, and this is no longer the "when it absolutely, positively has to be there overnight" but more of a "when it probably, ideally should arrive some time this month" kind of company.

I was amazed that Fedex could offer a “1 to 2 day collection from the USA to the U.K.”. I had no idea how they could achieve this miracle! As it turns out, neither did they... Using the online tracker, I spent the next 9 days following its near random (but generally in the wrong direction) tour of the American States, until it was eventually put on a plane, to arrive in the U.K. around 9 or 10 days late. On the positive side, at least I eventually received the parcel which I had thought I would never see again.

I recently made a purchase online, and paid $25 to have it shipped in two days. It's been four days and I keep getting reschedule for the next day "by 8 pm". This is ridiculous. I paid $25 for nothing.

God help you if FedEx ever mis-delivers your package. The claims process is an absolute nightmare. They have even admitted that the package was delivered to the wrong address and attempts to recover it were unsuccessful, yet 6 weeks later, several phone calls and emails later, here I stand with no resolution. First I was asked to file a claim over the phone. When I called in to follow up on that claim and why I had not heard anything, I was told that I needed to fill out a physical claim form and send it to claims.status@fedex.com. I did this on 7/1 and received a confirmation email saying "Fedex has receiver your email - Reference # **."

FedEx Office completed the forms to ship a client his personal items after the sale of his home in Arizona. FedEx Office told me it would not be a problem. I paid for them to box/pack up the items and shipping to Canada. They knew exactly what I wanted to ship and where I wanted to ship it since they completed everything. Two weeks later, the packages are returned to me with a sticker saying unable to deliver personal items. When I talk to FedEx Office they said, "We don't issue refunds and they are shipping to Canada, they lied to you." What? One FedEx says you can, the other FedEx says you can't. I am disputing the charges with my credit card and if that doesn't work, I will take legal action to recover the $267 charge. I recommend anyone else.

FedEx has really gone downhill as a company. I don't know what their problem is, but they are not doing their jobs well at all! I live in an apartment building with locked security entrance doors. I don't WORK here; I LIVE here. I am a 64-year-old woman. Before the Covid-19 pandemic, To BE NICE AND HELPFUL, I would always let the FedEx driver in to the building to deliver to OTHER tenants. (My apartment is right beside the front door, and has a patio, so they don't even need to go in the building for MY deliveries; they can leave them right on my patio.) The driver was SO UNGRATEFUL AND RUDE that I always really regretted even helping this jerk at all, I did, because of who I AM; not HIM.

I recently ordered something that was supposed to be delivered no later than 25 July. Tracking shows that it will be delivered no later than 9 PM on 25 July. It was not delivered. When I called on Saturday I was told it will be delivered Saturday by 9 PM. It was not delivered! The tracking also showed it will be delivered Saturday by 9 PM 26 July. Customer service was horrible. They had no clue as to where my shipment was. All they did was repeat back exactly what the app showed!!!! The package was supposedly 80 miles away from me for three days. The app shows even now pending delivery estimated time unknown. A person that lives three streets over from me knocked on my door this evening and deliver the package to me because it was delivered to his address by mistake for some reason. I will not use FedEx again.

Hello, I am not happy at all. I was expecting a package today. Tracking #**. I called earlier today to verify my address on my package. I was informed by FedEx that my address was correct and my package would be delivered today. I just saw on the tracking that it is now delayed. I called FedEx and was hung up on by the first person I spoke with. I called back and was informed that FedEx put my package on the WRONG route and it will be delivered tomorrow.

I ordered a parcel from the United States to Canada and the tracking kept me up to date until the delivery process. The day it was "delivered" nobody came to the door. The tracking said it was at the front door. I go outside but to my surprise there is not a package in sight. I checked all around my house, but there was nothing. I contacted FedEx to speak about the delivery however the tracing ended when every FedEx representative I spoke with could not reach the driver. If my work calls me, I call back right away. It is now a week later with no resolution. I have not been contacted by anyone from FedEx, I have had to call them every time to hear the same story that they can't reach the driver. This is unacceptable and I demand this be corrected immediately, I know I am not the only one having this problem!!!

Fedex is consistently the worst carrier I've been forced to use. On numerous occasions I've oriented my schedule around their delivery dates only for them to delay delivery sometimes by several days at the last minute with no explanation provided. Even USPS has provided better average service than this. If you have the option of choosing another carrier, even at an increased cost, I recommend it. Vote with your dollar, stop supporting this garbage service until they can get their act together.

They have to be one of the worst delivery companies I have experienced. Despite me putting my package delivery location on their website under my acct in the Delivery Manager they still can't get it right. Then I add it to the 2nd line on my address so they would see it and they still ignore it. I have a monthly food delivery that has frozen food, so the specific place I request delivery is in the shade at least, considering AZ's hot temps. I am so tired of your lazy drivers. They delivery email said left at front door! NOT INSIDE BACK GATE which is actually a way easier delivery for them as they drive past it in my complex anyway.

I have had two shipments delivered by FedEx. Both times package was damaged, one came a day late and the drivers are scared to come down my driveway because of the tall grass in the yard. Don't use them is my advice.

I have been waiting for a package for my daughter. It was supposed to arrive on July 17, 2020. However it was NEVER delivered to my front door according to my door camera, but the driver lied and noted that it was left at my front door. I called FedEx's customer service and the experience was horrible. I asked questions to see if they could track the driver of delivery and I was told no.

Do not order anything of importance or anything you want on a certain date from a company that uses FedEx. It will never arrive on time. It will make it to your distribution center just fine but from there it will either be undeliverable due to an exception, waiting for new delivery date, or simply take a trip around the United States. You may actually see all three occurrences for one package. If I did my job like this I would no longer have one. I wish companies would let you know who they ship through before you hit the buy button. I for myself will from now on just cancel orders shipped through FedEx. It is not worth the aggravation. I will rather find a different seller or live without whatever it is I thought I needed, because I dont need this bs.

I had a very important package that went all the way across the US by mistake to a totally wrong address. I called when it wasn’t delivered and was told that it had come back across the country to the right place so I drove there and it wasn’t there. It was late by now but finally back at the right place 3 days later. The employee I dealt with both times lied about something that I said when I went to pick it up the second time. It was way off from what I had said so it was very upsetting.

Ordered over 2K worth of camera equipment from B&H Photo. Package was late two days, customer service was terrible. Numerous calls had to be made to their customer support in order for them to do anything to track down the equipment! Waited all day and Fed Ex claimed they couldn't leave package - NO notice was left. Had to drive to shipment center only to find the box was OPENED! Wow, can understand late deliveries because of Covid-19 but seriously? Your criminal drivers couldn't wait to open the package could they? DO NOT TRUST FED EX.

The worse shipping service that you can find in Alaska. I had 10 packages from different locations to my home, Alaska. 6 of them delayed for more than 3 days. I had to send a package (documents) to Italy with FedEx (No other option) with their express service. It arrived in Italy after 8 days opened and the package was ripped off!!!! This is the express service that you will get from FedEx. No response from them when I called their center and they did not try to make it work. This company is the most unresponsive company ever.

I paid $25 to have a 1lb car part shipped overnight. It didn't make it. They suspended money back guarantee because of the coronavirus, I understand. Why take the money? If I known that I would've never paid the $25 if there was a chance I wouldn't receive it on time! It's not right that they can just take people's money!!!

I have no idea how FedEx is still in business. Amazon Prime dumped them because of customer complaints. I’ve purchases products online for quite some time and I understand that the world is upside right now down with a fruitcake president and COVID 19 wreaking havoc! But Good companies find a way like UPS , unreliable unstable business use it as an excuse.

FedEx has delivered 2 packages in 2 days to someone else on my street. I called to file a complaint on both. I got a call back on one, he said GPS showed it delivered to the correct address. I wasn't home for that one, so I figured someone swiped it. Today we were home, saw the truck up the road, and thought the delivery wasn't for us. Then I got a notification showing it was delivered. We were right here, even looked out the door. Waiting for the call back on that one, not letting it go this time. So extremely frustrating.

I live in a suburban area of Dallas, Tx. I have NEVER had a FedEx package arrive on time, NEVER. Perhaps it's the office where they are delivered from, Sherman, Tx but they continuously DO NOT deliver on time. Today their tracking indicates they left a package on my porch at 12:41 pm. This is a bold face lie! I have been home sitting in my front office with a clear view on my front porch and they have not been here. A few weeks ago the same thing. Either the driver or the facility isn't doing their job. They ALL need to be fired. I from now on will not place orders online but will instead call in my orders with the first question being "who is your shipping agent", if they tell me FedEx I will not order from them unless they have an alternative.

Blinds.com was sending me a purchase and they used FedEx to ship to me, the purchase was close to a $1000. On July 1st I received tracking information that the package was going to arrive on July 3rd. I was going to be away so I called fedex to see what could be done. They said I could change the address to where I was going to be but I would need to be there for a day or 2 longer than July 3rd in case the package was delayed. I said I would be there until Monday night so 3 extra days was good. They could not do the change for me. I had to change it through the sender. I called blinds.com to change the package for me, which they did. The new address was Ocean County/Southern NJ. This was done on July 1st and the package was in MS at the time. On July 2nd the package was in VA on July 3rd the package was in Northampton PA.

Updated on 07/10/2020: As I said in another review, FedEx refused to deliver a SmartPost item to the local post office for delivery (only deliverable by USPS). Tried to call 800-GoFedex several times, day, evening and even at 2AM. They refuse to answer their phones. The automated system said that the package was on its way to the PO (a big lie) but there was NO WAY to get this resolved as no CS was available.

These guys lost a large shipment that was shipped to my address and refused to take any responsibility for it. Fedex Customer service said it had been given to a Post office in Edmonton, about 200 km away. When I asked which Post office had it, the agent literally said that they didn't know and to get my shipment, so I would have to drive to Edmonton and then drive around to each of the 100's of post offices in that city to try to find which postal outlet they gave it to. This is totally unacceptable service and they sure can't blame it on Covid 19.

My son, Brandon, had purchased a new computer online, due to the expense a signature is required. Delivery of package was scheduled for July 4th (expected delays due to Holiday). Rescheduled for the 6th, emailed shipment still in warehouse, delayed another day. 7th, Received notification delivery attempted, but no one present to receive package. Due to COVID-19 almost entire family is out of work, 3 of 5 adults in the house during "attempt". Called customer service, talked to Joanne (TX Call Center). Representative informed me driver didn't have time to finish his run, so marked delivery as attempted. Why?

I had ordered two separate items that were supposed to be delivered on a Friday. The first was supposed to be delivered to me with a proof that I was at least 21 years old. I received an email saying it was delivered at 1:24 PM. At that time I was on my front porch and no FedEx truck came into our cul de sac. At 3:40, I received a second email that the other package was delivered. Neither package was delivered to the correct address. Calling FedEx, they found out that both packages went to wrong addresses. Since this was over the July 4th holiday, nothing could be done until Tuesday! Fortunately, both packages were brought to us by the neighbors that received them. I will never use FedEx for anything again, I can't believe they can stay in business with such shoddy service.

I ordered stuff back in May from the United States to Tanzania and have not received not arrived yet. Poor customer services feedback from both sides. False tracking updates. Absolute terrible company!

Twice I had issues. First time left parcel in lobby of my building without notifying me. Good thing I had an honest neighbour inform me it was down there. Second time delivery guy said he tried to deliver parcel and I was not home. I was. He did not even attempt. Tomorrow is a holiday, guess he wanted to finish early today. Will never order anything from any company that uses FedEx again.

This is the second time in the matter of a few weeks that I sat home all day waiting for packages that never arrived. I received a cancelation message 2 days ago and it said it would be here today and had 2 other packages coming for a total of 3, and received nothing or any updates or alerts in regards to the delivery. FedEx is the worst in my opinion. UPS might cost a little more, but it's worth it to have competent people handling your packages. That's twice I've sat home all day expecting packages that never came in the matter of a week.

FedEx say they attempted multiple deliveries...but that is nonsense. I called multiple times to get it delivered to a local pickup. Wouldn't do it. I had notes left at my front door to call. Wouldn't do it. I asked them to deliver it to the restaurant I live above....and that is 5 feet from my apartment door. Wouldn't do it. Now the purchase it being returned and I've lost my discount that I had on the order. If you're ordering a package from anywhere and you have to pay for shipping....DEMAND that they don't use FedEx.

I have an international shipment, the person who associated with the shipment prepared an incomplete and wrong invoice. Because of that issue I am facing several duty and tax issues. I trusted Fedex, but I am disappointed now. I have called several times to customers support dept. But no one could reconcile this dispute on my shipment. Still I trust the integrity of FedEx. I sincerely request the FedEx team to appoint associates after giving them proper knowledge on every aspect. For 120$ worth package I am supposed to pay 1000$ duty and tax.

I ordered a part from out of state, it was marked for delivery and was tracked to the Fedex site and loaded on a truck on the date the fedex app said it was. I made sure I was available to receive the package. Around 3 pm on the first day it was supposed to be delivered I get a notification of a delivery exception, note on the app said that no one was available (no note on my door about attempted delivery) but was put up for delivery the next day. Not a major issue, around 3 pm The following day I get the same notification delivery exception. The driver has not even attempted delivery at my address. I called customer service and the only answer I can get is, "We'll call you back within 24 hrs". This is a part that I need to complete a job and deliver to a customer. The driver has never attempted delivery at my address!! This is really bad customer service! I will be notifying Amazon of this poor delivery service.

I'd give them 0 stars if I could. EVERY package I receive from FedEx is delivered left on my grass (even when it's raining) because they don't want to take 4 more steps and step up on my porch. Two shipments ago, the delivery driver actually tossed the heavy boxes of kitty litter onto the wet grass and left them not even sitting straight. This entire shipment was 4 boxes that couldn't even stack because the box underneath was sitting cockeyed.

If I had a choice I would never use FedEX Slow post. It takes almost two weeks to receive a delivery. Every time I order something, and find out it shipped with FedEx SmartPost, I want to cancel the order. I run a business and I can not wait two weeks to receive things I order. I have never had an item arrive in a timely manner when the sender uses this carrier. I do not recommend it.

Apparently, FedEx's delivery philosophy is to drop off any and all packages at any house on the street rather than delivering to the residence addressed on the package. This has happened more than once with Fedex. My house address is clearly shown in 6" numbers at the base of my driveway, my house is clearly visible, not hard to find via Google Navigation or other services and yet, Fedex is completely incompetent at making simple deliveries. No other delivery service has a problem (UPS, USPS, Amazon, TracOne). Only Fedex.

The company has not delivered my package from a mile away and I have waited for 9 days so far. I have called and called and all I get are excuses. I have paid for my delivery package so I really can't understand why it's taking so long.

Bad customer service. I was on a drive back home from a funeral with a friend, I was looking for a glimmer of hope when I tried to get the FedEx driver to honk. He looked at me and smirked and ignored me, I would give zero stars if possible. Never ordering from FedEx again.

I have an urgent and non-replaceable package in limbo. Vital to running my business. No customer service. Even the shipper said they can't get through to a service Rep. Who does this this type of service?

I ordered My iPhone through Xfinity mobile. FedEx didnt delivery my package to my house. But it said it's delivered and signed by A.AL. There is no verification done by fedex delivery even for delivering $$$. Anyone can get your package. Worst experience with Fedex. Now I have to pay Xfinity for the Phone.

Very poor customer service in Europe/Switzerland. Driver can't find our warehouse and customer service is not able to help. In future we will prefer DHL and UPS because with this companies we never ever had a problem.

Very horrible service. The manager was shouting at me. They took more than 4 months to deliver my package. They lied about the status. They gave the wrong status. They refuse to give any money back. Horrible service. Don't go with Fedex EVER.

Over the past couple of years, FedEx shipping has gone downhill fast. Packages are constantly being delayed by FedEx. When a package ships, it will say an expected delivery day. That day comes and goes with no delivery made. FedEx will then send a text saying next day for delivery, then again, nothing. Another text will come saying delivery will be made on Monday, June 8th now. So, that amounts to 5 more days making it 11 days in FedEx's custody for delivery of item from CA to OH. Wow, even the US Postal service can provide better service than FedEx now. Looking at the tracking history shows the item has gone through 10, yes 10, FedEx locations to get to Ohio. Now it's easy to see why packages are all beat up and items damaged on most deliveries from FedEx. FedEx will no longer be a shipper I use, and, if I buy from an e-commerce site that uses FedEx as their shipper I will shop elsewhere.

I made a purchase of an air condition unit from Wayfair. FedEx made a delivery of the item purchased. The Driver of the Fedex backed into my Driveway and hit one of the vehicles that was parked in our driveway. I contacted Fedex and they responded and asked that I I submit to them, pictures of the accident, which I did. However, despite following up on this matter I have not received any other response from Fedex. It is as if the accident never happened.

Paid nearly $100 to ship express. Was promised a delivery date of 6/1/20. It's now 6/4/20. Tracked the package and it's been running from Shenzhen to Hong Kong to Taiwan and been sitting in Taiwan since. Called customer support, they have no clue why it was routed to Taiwan, no idea when it will leave Taiwan. Hey Fedex, doesn't express mean fast shipping? What am I paying the big bucks for?

If you order something and want it to come on time and be delivered to the correct house do not used FedEx. Never had a good experience with them. They are always late and customer service is terrible. Use someone else.

Ordered products to be delivered the end of May. FedEx sent a text indicating my pkg would be here Monday, June 1st by close of business. After waiting all day for delivery, FedEx sent another text indicating pkg would arrive Tuesday, June 2nd between 9am & 1:45pm. Again, we waited all day. Just received a text indicating pkg would be here by close of business - whose business? Theirs or mine? FedEx has no idea when they'll be here. I won't be ordering from the company again since they used FedEx to deliver their products.

I ordered a package delivered FEDEX on the 21st of May with 5-10 day shipping. This is already longer than the 2-3 days offered through other shipping companies. However, you can only pick from the options given, so shoot. I had 12 days before I needed the package for a client presentation. Today is June 2nd, the package has been less than 4 hours from my address for 2 days now and I did not get my package in time for the presentation. We did not get the client, as we did not have our presentation materials.

I ordered a package from California. It tracked through California, New Mexico, Kansas and then to my state of Illinois. To be exact it was 55 miles from my home. Then for some "not too smart" reason it was sent to Wisconsin and then to Minnesota. I called FedEx about this and they started to give me their "canned" response about this is how we do it. I then confronted them about the fact that I had ordered the same item from the same company 9 times before and in those cases when the package got to Illinois it was tendered to a local post office for last leg delivery and not sent to two other states. Their response "That doesn't matter. We have to do what is best for us".

Despite the fact that we contacted FedEx many times and were told we would get a call back notifying us of where our package was and when it would arrive, we never received a call back. Our package never arrived. Fed Ex has not taken any responsibility to communicate with us AT ALL in any way. Therefore, it appears that this company can steal your product and never answer for it.

Our FedEx driver is too tired to place our package on our porch. The driveway is not long. Lucky we were home and saw it about 10 feet up from the bottom. This has happened before but we blamed it on the wind and it being a light package. I reluctantly called FedEx to complain. I hate to get anyone In trouble. I was promised a call back in two days. Never happened. FedEx phone number is tough to get through and they offer no email for negative feedback. I imagine these are good jobs. My packages are important to me.

FedEx carrier lied about delivery to front door - TWICE. First time package was put into mailbox and USPS confiscated it and requested additional postage. I put in a claim with FedEx and they refused to pay it. I called FedEx and they told me to lie to the sender that the package was lost. FedEx simply does not care. The second time was about a week after the first time. The carrier again lied that he delivered the package to the door. Instead he left it in the dirt under the mailbox. FedEx instead of fixing their problem puts the burden back onto the recipient and the sender to fix the issue.

I've tried to get my packages delivered to my home, but they seem to always end up being put in the middle of my driveway or in case of rain they are tied to my mailbox in a plastic bag. I've called the company who uses FedEx to ship with and complained to them and they put a note to deliver to my home. It didn't work. Can't complain to FedEx because they don't give you that option on their website or App. I'll try to not order from companies that use FedEx. My driveway is somewhat long, but that shouldn't matter. Packages tied to my mailbox or left in the middle of my driveway doesn't make it. Theft is very easy that way.

Fedex continues to top the category for complete disregard for its customers and their deliveries. I have had two experiences now with fedex failing to deliver £300 of fresh fish from london. In the first case the driver "attempted delivery" and when I challenged it, they admitted the job had been subcontracted to an outside firm, that the driver had not found the address and drove away 2 hours back to the depot without even calling me (despite the box being clearly labelled as fresh fish).

Very slow package. Needed to move 284 mi. Took over three days. The package was less than three lbs. It was expensive for sub quality performance! The last package they delivered was left at wrong address. Customer no service did not help! They just shrugged it off as their way of doing business. File a claim then wait forever to resolve.

First they lost my package, after talking to them and they not being able to locate my package they decided to close the investigation and just made up a delivery date; signed by covid 19; it sounds like a joke but is exactly what happened; find a way to get responsible drivers and take accountability if you lose a package.

Unreliable and will NEVER use for courier service....never update their tracking so you never know where your package is most of the time!!! Made an order May 1st, package shipped out May 5th. FEDEX lost the label on package, twice prior to this the delivery dates had got changed twice. They got the label replaced and have since given 3 different delivery dates each time delaying the dates. When one pays shipping, should this not be in a timely manner???? It is now going on 3 weeks for a package from the states to Canada....this is totally unacceptable IMO. UPDATE: So here we are May 27th still no package!!! And now they are trying to figure out where the package is!! Great service NOT!!!!

I ordered a new iPhone 11 on a Wednesday. It should have arrived in 2 business days. On the Apple website it showed that is was delivered to FedEx and that a shipping label was created. It was shipping from a location only less than 2 hours from me by car. Never got the package. Nor any shipping info from fedex. No tracking info. After 5 days I contacted fedex, no information at all on their end so I called apple, they told me they would open an investigation. 2 days after the investigation I called fedex and a very rude employee told me they don't know where my package is. 2 days later fedex "found my package" still sitting in the original facility, less than 2 hours away from me, that was now 7 days after the order was placed.

I ordered an extremely important product on 5/11/2020 and the place I ordered it from only uses FedEx for shipping. I have been waiting 3 weeks for the packages to arrive. I contacted FedEx to find out when my package would get to me and they said it was still on a trailer in their Oak Park Michigan location and it would be at least 3 more weeks before it will be processed. My packages are less than 10 miles away, SERIOUSLY!! This is hurting my business and they can't get their act together!! I get packages overnight from UPS all the time, YES, even with the COVID Situation!! Ugh, so frustrating!!

Three times since January of this year, a FedEx driver has driven off the edge of my driveway, damaging different parts of my lawn. I got a delivery this Sunday (5/24) at 3:55PM. I am lucky I was standing there to see what was happening. The driver attempted to back into my driveway but backing up a vehicle is clearly not this person's strong point. The right rear tire of the van was on my freshly seeded area; if I hadn't stopped him, he would have become stuck and hit the gas more and spun out since he was in a soft patch going uphill. No common sense and even less respect.

Our local FedEx driver has adopted the policy of tossing my packages over my front fence. Once in March, then again in May 2020, I have had to retrieve two different new computers from my front lawn, some 70' from my front porch. I have sat in my office and seen him do this. By the time I get out there he is gone. There are no closed gates. There is no dog. He is just lazy. I cannot control who my suppliers chose to ship by. But I wish they would use someone else. ...J.D.

All I'm gonna say is that on numerous occasions I have had items completely bypass my location and been sent on a tour of the East Coast.. and just recently I've been informed a package was to be delivered 2 days in a row and nothing.... It's a important item and waited all day on the second notified delivery day so it wouldnt sit outside... Both days it went from the truck back to the facility. Now its a 3 day weekend... and I dont want to change delivery details now seeing as they cant get the normal delivery right... I dont know if its outside contractors or FedEx themselves that keep screwing up my parcels, but regardless it's FedEx

My Walmart order which came from Newnan Ga has been sitting at this FedEx location in Ellenwood Ga unchanged for for about a Week now. I'm in Jonesboro Ga. And today it is still saying DELAYED. Maybe this location should be closed until it can be manned properly. Very POOR to NO Service and more No Service than POOR service. Makes me skeptical about ordering Anything because it may come through FedEx in Ellenwood Ga. Unfortunately I can't give less than 1 star.???

FEDEX is a repeat offender of falsifying delivery attempts and never reading delivery instructions. I just found out today that FEDEX uses contractors who just don't care to provide an acceptable level of service. Their customer service representatives aren't very helpful either; I would avoid using them if you're needing anything urgent or expect packages to be delivered or received on time.

I was suppose to get a delivery today Friday May 22nd. Instead my package is still sitting in PA. Why I called and did not receive a call back as promised. Why give a definite date while the package sits. I'm very disappointed and will never depend on this company again....

It’s hard for us to understand the callus and indifference of the driver especially when we have a sign posted at the front of our driveway that makes a request to PLEASE DRIVE SLOWLY. The sign reads as follows: Old Dog, Young Dog, Several Stupid Dogs, PLEASE DRIVE SLOWLY.

FedEx is a joke, they lost my package after 700 mile pick up, so they say, more like stolen at their facility, when I called to inquire the automated system said someone would call me back, never happened, called again. Was able to talk with customer service who said shows lost and claimed filed from me, someone would call, never happened, called back, got Andrea in claims who said she could not give me any info because I was the recipient not the shipper even though I had filed the claim and said I was not allowed to talk with a supervisor either. I will refuse FedEx shipping from here on out.

First off, let's be honest. We all have some poor experiences with shipping services. I understand stuff does happen, but when the same service has multiple issues within a month's time, one must question their reliability. First off, I had a package to be delivered to my address (we'll say 715). However, it was dropped off at my neighbor's house who is 695. When I went to retrieve my package, I confirmed the address was clearly labeled (printed by FedEx) and the house had very obvious numbers posted on the front porch and mailbox. And no, there were no other packages delivered to this house where mine might have gotten mixed up.

I ordered my mattress from Wayfair on May 1st, says it was shipped out May 13th, then says May 14th. Unreadable label.. 2 days pass it says "In transit, On FedEx truck, out for delivery May 16th to be delivered by 8pm". Well on the 16th of May I receive an email from Wayfair saying it couldn't be delivered and that my address needed to be updated. So I check my account and it's the correct address. So I contact FedEx and they tell me that the company (Wayfair) did put my apt # on the label but that they have since company updated it. "It should be delivered Sunday (17th) or Monday(18th)."

This is the 2nd Time Delivery Issues! FedEx does not update addresses given by merchandise vendor. This is the 2nd time from this merchandise company (Wayfair) that FedEx has NOT updated their computers with the correct address. WAYFAIR'S address is correct, but apparently FEDEX is LAZY in not validating the address and just uses what's in THEIR computer instead of checking that the addresses MATCH! I moved over a month ago, right across the "street" FROM **. Wayfair has the correct address but FedEx FAILED a 2nd time and got it WRONG! All the other carriers (UPS, Amazon, Society6, Zazzlle, etc., ) have no problem delivering to me. What is FEDEX'S PROBLEM!

Fed Ex once again delivered my package to the wrong address. This happens all of the time. I myself have delivered Fed Ex packages that have been delivered here by mistake. One of my neighbors delivered my package. Fed Ex tracking showed that my package had been delivered and it had, but to the wrong location. Fed Ex employees obviously cannot read. The house numbers are clearly labeled. The sad thing is that Fed Ex has no mechanism to identify and correct their problem. I called to report the problem but they deny that there is a problem and revel in the ignorance that they do their job acceptably. Any other delivery service will be superior to the "service" provided by Fed Ex.

Fed Ex frequently sends packages to wrong city, San Jose Del Cabo instead of Cabo San Lucas. Unable to find our house or call. Delivery of documents vary from 10 to 30 days. FedEx office is located somewhere other than the location on google maps. No one speaks English in the Fed Ex office in San Jose. If you absolutely need something use any delivery service but Fed Ex.

I paid for 2 day shipping, 20+ dollars, the driver pulled in so quick the truck nose dived when he stopped. He then jumped out, pulled on the store door, hopped back in and almost peeled out. I have the whole thing on camera and from the moment he turned from the street to door and back, 7 SECONDS!!! There is a neon yellow poster board right next to the front door that says, "Deliveries please knock." Regardless I saw him pull in and didn't even have time to get up, quickly I might add, and get to the door 27' away. Use UPS. They won't let me do no stars!!! P.S. If you try to write a real review on their site it blocks you. Wonder why.

Ordered a commercial hot dog roller grill from Walmart.com and it was marked for 2 day shipping, FedEx delivery then sends me a notification on their app that the Delivery driver placed my order on the front porch next to the front door at 12:36 Thursday May 7th. Problem is, that both my wife and I we're here all day long and sitting directly in front of the front door as I was installing a glass front screen door and nothing was delivered here. To make this even better, I also have security cameras on both sides of my front porch and neither one of those cameras recorded a FedEx delivery guy either. I call and ask what's going on, I get their customer service lady who states that it was in fact delivered to check my bushes, which I don't have any at all as I live in a small town.

I ordered from a company that, unfortunately, uses FedEx. I paid for the two day delivery. Of course that didn’t happen. It’s now been five days. This company can never, and I mean never, get a time sensitive package delivered on time. I don’t understand how UPS can deliver on time, and fed ex can’t. I will call Blick tomorrow, the company I ordered from. I’m sure they’ll be happy to hear fed ex has lost another sale for them. The complaints on Blick’s web site, 85% are about fed ex delivery. You would think Blick would get smart and get rid of Fed ex. Never again will I order from a company that uses Fed ex. There’s no use trying to find the package. The delivery date changes all the time. Now, it’s been updated to “no status”....can’t say I’m surprised.

On Sunday, 3 May 2020, I received a telephone call from FedEx (in Fayetteville, North Carolina) informing me that I needed to be at home the next day because they were delivering a package that needed to be signed for. It wasn’t delivered the next day. Over the next three days I stayed and waited at home, I called FedEx many times, was on hold for hours, and the package was finally delivered on the evening of Wednesday, 6 May 2020 – and they never even asked me to sign for it. Just trying to get ahold of another person at FedEx is made almost impossible. I finally spoke with a supervisor “Dionisio” (wouldn’t give his last name or employee #) who was from Texas. I couldn’t for the life of me figure out what he thought he could do from Texas when the supervisors here in North Carolina couldn’t figure it out.

FedEx delivers for Sam's Club. Twice the driver had drove through my yard damaging my driveway and my yard. Asked driver first time to be more careful. Filed a claim second time. Fedex says driver said he didn't do any damage and they won't pay the amount to fix my property. Interestingly enough; the driver is no longer on my route.

I contacted the executives at FedEx; their contact information can be found here: **. FedEx did not deliver my package as purported. The video cameras have been reviewed by the management company at my building (see attached email). No FedEx delivery was made at the time stated by the FedEx driver. Evidently the driver lacks integrity. I have filed an online FedEx complaint; and intend to file a police report against this driver and FedEx as his employer.

My son saved up his money after working his butt off to buy a new computer desk. Ordered 5/2/20. Shipped 5/3/20. Original delivery date 5/8/20. The 8th came & went with no updates. The website said it was at a hub an hour away so my hopes weren’t completely lost yet. Days later it was still at the hub. Call FedEx 100 x’s, sit on hold for 45 min only to routinely be hung up on. Finally speak with someone & they open an “investigation.” Someone would “call me.” Yeah. No one did.

Used Fedex numerous times in the past. Have not had a problem with damaged items until now, and it was on a $1900 item. It was obviously mishandled. So I Filed claim online. No response, so contact fedex customer service. Told claim held up because of information on claim, like business name was not same as name of person filing (but I had no business name). Which made no sense to me. Informed me I needed to speak with a different department. Gave me number. Contact other department 4 different occasions. Left messages no return calls. Life got in way few weeks went by. Tried to find status update online, every time (8 different times) I attempt to enter my claim number number, the fedex site state there is no data. Tried to use the virtual assistant, which was a waste of time. Provide no helpful info.

This is not the first time I've had issues with FedEx. I personally wouldn't use them to ship my own things. I try not to order from companies that use them for shipping. It's ridiculous how long it takes them to get your stuff to you. I ordered may 1st, it's now the 11th and now they say it'll be another week! Last time I used them, I got my package damaged. Crazy!

Ordered dog food from Chewy on 4/19. They shipped it quickly, as usual. Unfortunately FEDEX dropped the ball, or my food, several times. It arrived in Buffalo on 4/26. It was out for delivery to me on 4/26, 4/27, 4/28, 4/29, shall I continue? I have purchased two bags of food while waiting. I get COVID is part of this but I received two other packages, from the same order, in a REASONABLE amount of time, COVID TIME extension. But this package was IN BUFFALO for 15 days and arrived at my door SOAKING WET and beaten up.

Updated on 05/12/2020: After a week of expecting a package I continue to see it has not moved from the distribution center in Kernersville NC. I am sick of hearing covid 19 delays from a company that relies solely on moving packages with a truck and plane. Fedex has earned the worst reputation for service that you can imagine. It is hard to reach an american speaking person and then they have no answers. This company sucks and I mean really sucks. I will do everything in my power to keep any of my business associates from shipping with this carrier.

Fedex SOMETIMES delivers packages. On one occasion the driver actually read the delivery instructions and used the gate code to get through the gate, OTHERWISE they can't get a package to me without losing it or destroying it. One package "a bunk bed" was dumped in a drainage ditch in the rain and box split open. Luckily I got it soon enough that not much water damage was done. Right now we are waiting for a replacement piece of furniture. It needed to be replaced because Fedex driver dumped it over the fence (instead of reading delivery instructions) and destroyed it.

I ordered a tv from Walmart delivery through Fedex. I have been waiting since may 2. Each day I get a email of delay to the next day but my tv has been in the same location for 4 days now. It’s delayed until May 11th. I blame Walmart but I moreso blame fedex, the location is 27 minutes from me. Why is delivery always a issue with them and your boxes are always ruined! I hate fedex. I will be issuing a refund from Walmart as well. They need to stop using them, it’s ridiculous at this point how they handle one's delivery.

I have had the most difficult time getting a package from FedEx. 3 days in a row they keep claiming that no one is at my store, which my entire staff is. Your service is **. I will never use FedEx ever again.

For the second time this week, on two different shipments, FedEx has straight out lied and said that delivery was attempted. I don't understand why any company would ship via FedEx with this type of nonsense. This IS not FedEx ground either, it's regular FedEx. Package 1. Scheduled delivery 5/5. At 8:30pm they claim a delivery attempt was made but customer was not available. A flat out lie. I have video surveillance which is recorded 24 hours a day on my property.

Whenever I buy anything online, I can only hope that the company I'm buying from does not use FedEx. If they do, I have to throw up my hands and accept the fact that I won't be able to count on a reliable delivery time. Again and again, I track a package. Again and again I see an expected delivery date. Again and again I see that date arbitrarily changed when Fedex decides it doesn't want to deliver it when it originally said it would. I really have to think hard to bring to mind a less reliable company. I'm am flabbergasted that they are still in business. I'm glad Amazon kicked them to the curb.

If I could give zero stars I would!!! I just started a business and let the FedEx driver know that and he looked at me and said "I hate you". Now I have been waiting for a package to be delivered for the last 5 days. I have been on the phone with FedEx for the last 5 days and they can't tell me when I will get my package.

I have the worst of experiences with this people from FedEx. Every time I order something online and it's FedEx doing the delivery I'm positive that I won't get my package or it will get "lost" or it will be delivered to the wrong address or it will come broken or damaged. This is not acceptable at all!! I'm sick and tired of this company. Someone should be accountable for the monstrosity they doing with people's packages. A good example for today was my package was not delivered and has been rescheduled 2 times and still didn't received my package.

2 Packages shipped at time time from Virginia to New Jersey. Only get 1. Told for 3 days it is on truck. No one can help. Spoke with consumer advocate and they give the same story. Still no package. Shipper sent duplicate with UPS and I have my order already. Still told it is on truck for delivery. Will never use Fed-Ex Again!!!!

FedEx sucks, plain and simple. Every time I order something online I hope and pray they don’t use FedEx. When they do, my package is always way later than the date given, left at my front door even though I request back door delivery due to thieves in my neighborhood, not delivered at all even though it says “attempted delivery” which I know is a lie because I’m home all day, or it’s left out in the rain. How are they even still in business in NJ?? My UPS and USPS delivery people make sure that my package gets here either before the date or right on time, they always deliver packages to the back door, and they put my packages in plastic bags to ensure they don’t get wet when it’s either raining or going to rain.

Item was being searched for for over 2 months, then suddenly decide it's gone ‘missing’, no support for a parcel with huge sentimental value and monetary value, but impossible to insure due to no absolute proof of cost. So whoever the thief is in FedEx Oakland USA, expect a police visit soon. Investigations will be opened.

I ordered an item from Walmart who shipped it on time but Federal Express has been telling me lies about delivery. I was supposed to get the item on Saturday May 2nd.... I watched the driver spend 10 minutes at convenience store across the street and was told he attempted delivery but no one was home.... he never made an attempt... outside surveillance cameras on my building prove that. Then I was told it would be here Sunday May 3rd by 10:00 p.m. No delivery was attempted. Federal Express customer serviced is one of the worst customer service departments I have ever dealt with. They should be fined and investigated for false advertising!!!!

Every. Single. Package. They lose or delay. It's no exaggeration. There's been a problem with LITERALLY every package shipped to me by Fed Ex in the last several years. My address is not hard to find. They just suck.

About a month ago, they delivered my shipment from JCPenney. The box was torn, they opened the contents and took some items. They left the box opened in front of my door around 9 pm. Today, I was expecting a shipment from Apple, they sent me a text saying it was delivered, when I looked outside, there was nothing, so I called Apple and they told me they will investigate. Guess what. It was shipped by FedEx. Again Fedex, at this point, all these companies should BYPASS FEDEX. USE other reliable people.

I was suppose to receive the item on Saturday, May 2, 2020. The item arrived at 5 am 20 minutes away from my house. I checked and their system states I will not receive it until May 5, 2020. I call several times and they do not assist. I drive to two locations to pick up and they state to come pick it up on Sunday morning from 8 am to 10 am because it will be the only working hours. I still don't have the package.

I regularly use FEDEX and in twenty they have lost or damaged countless packages but the last straw was FEDEX lying they attempted delivery TWICE! I paid for 2 day delivery and was home with video surveillance in driveway. No Fedex or vehicles showed up at the times they claimed. A 2 day premium order has turned into a weeks-long nightmare.

I ordered an Apple Pencil and supposedly it was delivered and signed by me which was completely impossible because I wasn’t even home so I obviously didn’t sign for the package. I am the only person that lives at my house, nobody else could’ve opened the door to sign for that package. I called FedEx an hour after I arrived home that morning when I found out that an hour ago it was dropped off and apparently signed for by me! They apparently created a case and will investigate and call me back regarding the matter. I called back 8 hours later and apparently there were no claims made regarding the issue!!!! What!!!? I then made another claim and will not know what happened to my package until the next day! I swear if I found out once again a case was again not created, there will be issues! This is so incredibly frustrating. First the delivery driver, now the customer rep! GET IT TOGETHER, FedEx!

Cheesecake from Harry and David was delivered. It is 100° Outside in Las Vegas. The driver did not knock on the door or ring the bell. It was a 50.00 gift! I went to lock up in the evening. I saw the cheesecake sitting outside. They had freezer bags inside from Harry and David which not were hot the water melted. The cheesecake melted. All the driver had to do was knock on the door. I called customer service. No answer. At this crucial time of people being home many deliveries are being made they really need to do a better job. There are many other services out there. This was lazy lack of service!

Anytime I order from any website that uses FedEx for their shipping, I have an issue. I've had a bookcase go missing for two weeks, with no shipping updates. My replacement from the company arrived then a few days later the original package was delivered, no explanation. Lately we have been ordering a lot online as we're redecorating. None of the packages have shown up on time. Most times they say they're on a truck out for delivery, but they never show up. I always give it an extra day before starting to worry, but have had to call customer service multiple times to track down my package.

I ordered a laptop through Dell. FedEx tracking stated that it would be delivered on 4/26 by the end of day. I missed the delivery but my door camera recorded the delivery driver making the attempt. The next day Fedex stated that my package was signed by D** but did not list an address. I checked my camera and there is no evidence that the delivery driver attempted to make this deliver. None of my neighbors saw the driver, my camera did not pick up the driver and none of my neighbors are named D**. I have filed a complaint with Fedex and they have done nothing. I now have to wait until June 16 to get my new laptop. Customer service for Fedex is disgusting. I receive packages from Amazon without an issue. How can Fedex have my package on Sunday but not on Monday. Perhaps they should speak with the driver.

“Delivery drivers!!! In New Orleans” 4/30/20 Only in New Orleans east can a delivery driver open a shipment box, help themselves to what's inside and not be disciplined with even as little of a written warning. The greater fraction or percentage of these drivers are likely criminal. I snapped photos which I also loaded to my FedEx complaint that I filed online about two weeks ago only to receive a mailbox letter from FedEx responding to that complaint.

I am trying to have packages delivered at work in Tampa. A sign on the front door says deliveries are round the back. FedEx tracking says there is a delivery exception and that the business where I work is closed. Day after day. It isn't. I've been at work every day but Saturday that they "tried" to deliver. The security guard says the FedEx truck drives in the circular driveway by the front entrance and doesn't even stop. The US mail is delivered EVERY DAY no problem! I keep calling Ralph **, who tells FedEx to go around the back but the drivers can't be bothered. The exact same thing happened with something I bought on eBay two weeks ago. It's hard to get through on their customer service line. FedEx is worthless! I am not going to purchase anything online that is delivered by FedEx. And one star is generous. There should be a no stars option.

I am now waiting on call #4 for a package that was supposed to be delivered on 4/17 and it is 4/27. The first call I made tonight the customer service person transferred me to the rating survey. He was supposed to transfer me to the agent handling my account. I have called two other days to and still have not gotten a straight answer on what is going on with my package. I would think they would want to answer customer questions and get the shipment where they belong but it seems they don't care and just keep passing the ball. Very disappointed.

After being on Sam's Club.com for 3 weeks I was successfully able to buy Charmin toilet paper to send to my daughter in California. I got a tracking # from FedEx and signed up for updates. So they said it was going to be delivered on Friday April the 24th, it wasn't, then they said it was going to be delivered on Saturday and it wasn't. So I called them after being hours waiting on the phone, they said they were going to investigate. Then on Sunday I got a text saying that the package was on the FedEx truck to be delivered. It wasn't. Then they said it was going to be delivered today and at 11:29 am, it said that it had been delivered. I called my daughter and she told me that she had been sitting in front of her house since early in the morning and there had been NO FedEx trucks in the area. She never received the package.

I've received numerous emails and texts informing me that someone MUST be present to sign for my package from Great Britain, and I made sure I'd be here (home). The delivery man was rude and dismissive, told me "my email and texts from FedEx were just plain wrong" and I "did NOT have to sign for my package because no one is allowed touching his little device". So wasting the entire morning and first part of the afternoon since he was late, I sat around and waited since it was reiterated time and time again that my package "MUST be signed for".

THIS REVEIW IS NOT ABOUT FEDEX DRIVERS OR FACILITY WORKERS. I assume they themselves are doing the best they can in these unprecedented times and I appreciate that, they deserve to work for a company that treats them better. Fedex as a company however is doing very poorly handling this. Companies should do whatever they can in the future to utilize other shipping options.

I live in NY which is obviously quarantined at the moment due to COVID-19 so I have nothing but time & am home! I ordered my daughter's 16th birthday gift!! I put the tracking number on alert so I got text messages every time an update occurred on my package! Well, I got a text saying my package was delivered so I rushed to the door, there was no package or FedEx truck in sight!! Despicable!!!

I ordered 2 packages from Walmart on March 20, 2020. They were suppose to be here on the 27th of March, got the notice that they had been delivered, nothing was there. I called, they told to check with neighbors. I live in the country. I have no neighbors except one, he didn't have anything. Then they told me it had been delivered to the address and was taken by the person at home. Well I work a job and no one was home but the dog. I ask who took the package and they told me they could not tell me. So I called walmart right away and they were decent enough to refund my money.

DO NOT USE FEDEX!!!! I ordered a package that they claim was delivered on Tuesday 4/21/2020 at 12:01pm and they claim it was signed for by “WWILLIAM”. I’ve been on the phone with customer service every day for the past 4 days and no one will help! After some knocking on doors, I found out which neighbor they claimed signed for it. Spoke to this William, he never signed for it AND he’s missing packages from FedEx too!!! Customer service claimed, several times, that they were sending the driver back to our apt complex to follow up both with me and my neighbor. And yet...NO driver has shown up!!!

On Monday, I looked online and it said that my package had been delivered by FedEx on the prior Saturday, April 18, 2020. I have not received the four tires that cost me a total of $242.48 and today is Thursday, April 23, 2020. I have been calling and communicating with FedEx 4 days now, with nothing received so far from the customer service representatives but a run-around. I have explained to FedEx that I never received the 4 tires, spending hours each time on the phone for 4 days, first waiting to get through to someone and then speaking with somebody, then that person tells me that they are going to transfer me to another person, then someone else tells me they are going to open up some kind of case on it, then I receive a call back hours later, and am told in my voice mail by someone else from FedEx that he closed the case and for me to call back and file another kind of case on it and this has gone on and on in a circle for 4 days this week.

I have had a major issue with not receiving a package that was on the truck to be delivered on 4/21/20, then marked as attempted delivery but no one was home (that was a lie, 4 people were home and watching for the delivery and no FedEx truck even passed our house). I called on 4/21/20 and was told that someone would call me the following day to talk to me and follow up about the "attempted delivery". The next day 4/22/20 I waited all day for the phone call and delivery and neither thing happened. I got a text that the package delivery date changed to 4/23/20. I called around 8pm and was told that there was no notes attached to my tracking number of my call from the day before (4/21/20). He also said that the depot was closed for the evening and that the person on the phone could not check into the package because of this.

I have a package being delivered by FedEx that is well over $1,000 and the sender required indirect signature. The delivery date was changed twice so I called FedEx and asked if it was out for delivery and if not could it be held so I could pick it up since I already waited two days and the date was changed again. I was told they don’t know if it would be delivered today and I could not pick it up. Then I was told that it didn’t matter if I was home to sign because if I am not there they will give it to a neighbor and have them sign for it. How do they know if I even get along with my neighbors? They don’t ask for ID or a readable signature so how do they know who they even gave it to? It could be anyone. What if I don’t want anyone getting my items? I don’t think it is right for them to give MY items to anyone who is not in my house! Is that even legal? How can someone I may not even know sign for MY stuff? This is just wrong!!!

I do a lot of online shopping. FedEx is the only shipper I've had the worst experience with. Firstly, they continually ship my packages an entire hour past me, secondly they sometimes leave them at door and others they used a service called smart post where they drop them at my local post office. I recently ordered 2 packages from the same company. Due to size, the first package was sent FedEx. The second was sent USPS. The first package shows it was en route to my post office 7 days after shipped. But it never arrived. On the day it was supposed to have arrived, my post master claims the fedex vehicle showed up 15 min after the post office closed, saw it was closed, then left without dropping the package.

Fedex needs to be shut down! They are incapable of delivering any package on time! Even before the virus hit, they were terrible! Fedex has lost my package with my medications in it! I have not been able to take my meds for 3 days now! They are the worst company ever! I cannot get my meds filled somewhere else either because the insurance company shows them already filled! I have been calling them and they still keep saying it’s on the way to the next delivery location. WHY DOES ANYONE EVER USE FEDEX?!? UPS is the only company that should ever be used!

I am utterly disappointed with the service provided by the FedEx and As a customer I lost all the trust in security provided by the FedEx and their words of the customer service center. I shipped this package on Saturday which had money order in it but Later I found out that the recipient was the fraud and scammer so I called the FedEx customer service hoping that they will help me in this situation and I cancelled the delivery and told them to return the package back to me. They even confirmed it and assure me that it will be only delivered to me.

I ordered and paid for 6 bags of black beans from Walmart and when FedEx delivered my order I received 4 bags. 2 bags in each box. One box was full of a gooey sticky substance that makes the beans not able to eat. Then fed ex put down that I signed for the delivery and I didn't. So I don't know if I will ever receive my full order or if FedEx just decided to keep my food. Pathetic delivery and service in my opinion.

Not once in my entire Adult life has FedEx delivered when they said they would. Before the Pandemic they would deliver my packages to my neighbors, then when I would call they'd say "well, you got your packages didn't you?" The ONLY time I ever use FedEx is when I'm not given a choice. In fact, every time I find out a store I ordered from uses FedEx, I stop shopping there entirely.

FedEx appears to be in the theft business. In the last 3 months they've stolen my packages twice. The 1st was blatantly obvious. Tracking said the package had been delivered but when then provided a time, I checked the cameras at my business and they clearly showed the FedEx truck drive by without even slowing down let alone stopping. Yet someone named M. Manager had signed for it at that same exact time.

My package requires an in-person signature, which above all else directly violates social distancing rules set in place for weeks now. In order to be present for the second delivery attempt after a door tag was left, I spoke with a representative to determine the time frame of delivery. Advised of a 4-hour window, I excused myself from my place of employment to arrive home 30 minutes in advance of the advised delivery window. On my door was another "We missed you" tag. I called again to speak with another representative who then assured me that this was an unlikely occurrence and that the driver would surely arrive within a 3-1/2 hour window the following day.

I am disabled. I ordered a small portable backup power source for my home which for me is essential goods when power goes out and it does out quite often where I live. I spent every last dollar to make this purchase. I was notified by the company who sent it that it has in fact been picked up by Fed Ex and is not moving at all from its original location because apparently someone at fed ex gets to decide what is and isn't essential for customers. I've contacted fed ex. They insist it's moving, but when I check tracking it's still just sitting there.

FedEx has really dropped the ball. I understand there is a pandemic going on right now, but this is getting ridiculous. I ordered several different things from Sam's Club to be delivered to my home. Unfortunately, they use FedEx. FedEx has lost packages, damaged packages to the point they say they can not be delivered, and held my groceries at their facility for more than 2 weeks now while I see daily delivery exceptions.

On Monday, April 6, I mailed a package from the FedEx store on Briarcliff Road in Atlanta, GA for second day delivery to my 98 year old mother in Melbourne, FL. The package also included a birthday card. She received the package three days later instead of two, and the package had been opened and contents, except card, were removed and retaped prior to her receiving it. The package was delivered directly to her apartment and opened by an aide in her presence. I have spent over 90 minutes on FedEx.com as well as their 800# with no results whatsoever. I cannot speak to a human, except at the store and she directed me to their website. I have the receipt but it does me no good because the website and automated “person” at the 800# are asking for a number that does not exist in the receipt. Do I have any recourse at all?

Been waiting on a expensive dress and the idiot driver dropped it off and left it on the porch. Never got ANY notice regarding the package. They KNOW packages are being stolen and they leave it anyways.

I received notice yesterday that FedEx ground attempted to deliver a package to my office at 3:45. Due to Covid-19 my office hours are severely limited so nobody was there at 3:45 yesterday. I made sure to be there today until 5 pm. Unfortunately FedEx did not attempt to deliver today and did not notify me that the package was not placed on the truck today. I waited all day for nothing. My office is closed tomorrow for Good Friday, it’s not open on weekends, and who knows when they will try to deliver again. I called them and asked to have the package shipped to my local Walgreens and was advised the shipper would have to approve this change. My shipper called, was on the phone for an hour with FedEx, and their request to send the package to Walgreens was denied by FedEx. I told the shipper to have the package returned to them and then resend my package via UPS or the regular postal service. I’m done with FedEx!

FedEx never attempts delivery to our location and has had every excuse you could imagine, in which basically lies for the most part. We've been having this problem with them for years and ONLY from Fedex. We have zero issues with any other carrier and ALWAYS receive our packages promptly from ALL OTHER CARRIERS.

We are a retail business and we will send or receive delivery via FedEx to our location 3 or 4 times a week. Most of the time FedEx are not able to make delivery on time and they are usually 1 day late. We have used guaranteed delivery service and still they come up with excuse for delaying. Specially their drivers are very unprofessional. They would try to deliver package 7 am in the morning and who would come for delivery to a retail store who is not even open at that time. (XOOM WIRELESS)

I ordered an item from eBay and was scheduled to be delivered by end of the day on 04/08/20 (Wednesday)… even your company’s tracking clearly said it will be delivered by end of the day of 04/08/20 (Wednesday). I am a teacher in Tucson school and with the pandemic, my schedule is hectic but the item I ordered is important, so I took a day off from schedule to receive the package. As of 04/07/20 (Tuesday), your tracking system states it’ll be delivered on 04/09/20 (Thursday) and it clearly states it’s in Phoenix, AZ, and I live in Tucson, AZ… one-hundred-mile distance.

I tracked my package and it said it was delivered at 11:59 am. The package wasn't there so I watched my camera recording and FedEx was never on my street at all so therefore they never delivered anything! Luckily I called the company I ordered from and they are replacing it. The people working for this company are either thieves or too stupid to even deliver to the right street.

They gave me a pickup window of 1130 until 330. They showed up 30 minutes before that so we were not at that location. We waited 5 hours for them and nothing. They didn't leave a note. Totally useless. I will never use them again

Monthly issues with FedEx Ground deliveries. Sometimes they say they attempted to deliver at a certain time (as shown on the website), however, our security cameras show they never showed. However, they reported we were not there. We are open 8 to 4 and have been for years. The next thing they do is try to deliver at 6pm, then return it to the sender, as we were not there to accept delivery. Not all FedEx places are like this, but here in Venice, FL on the business route, it is not good. Have contacted all of our suppliers and asked for either USPS or UPS, FedEx is no longer an option as it has cost us too much money, time and customers.

Don't use them to have objects or anything that might land in customs. I used this to have a family heirloom sent from the US to me because of the insurance. What followed was a horribly frustrating labyrinth and a whirlwind of paper forms, clueless customer service representatives, and a most-likely customs fee that should have been avoided.

Lying about delivery attempts. Yesterday I missed a delivery despite giving a gate code. Gave them the benefit of the doubt even though there was no door tag provided. Today I decided to violate HOA rules by propping the gate open and leaving a note for my neighbors as to why. Lo and behold another miss IRONICALLY WHILE I WAS STANDING OUTSIDE STARING AT THE GATE AT THE TIME STAMP PROVIDED. I called and they said "alleged". Um first of all no door tag. Second of all I understand what is happening globally so I am ok with just disregarding the package as a whole and getting money back from Walmart so I have no need to overembellish. The agent proceeds to ask me if I would like to pick it up instead. Problem...we are on lock down and I paid for SHIPPING. I feel for these delivery drivers during this time, but integrity needs to remain.

I ordered a charger from Samsung last week. It was to be delivered via FedEx one day this week. Checked my tracking info Monday evening and found out my package was "delivered" that morning at 10:32 a.m. I was home all day and know for a fact that it was never sent to my actual address. The driver obviously just dropped it off to a random house with no regard for myself or others. I tried calling FedEx that evening and was told I should hear back within 24 hours after they speak with the driver. Well... 24 hours went by and nothing. I actually had to call them. Sat on hold for 5 hours just to be told the driver was "looking into it" Then today I was told there was nothing more they could do after sitting on hold for over an hour. I hate this company and will never ever trust any company that goes through them for delivery ever again. Pathetic excuse for a company and driver deserves to be unemployed. Thanks for nothing you wretched company.

Useless International and Trace Department. I've been trying to contact with you all ever since about an international package, that I requested to return from Nigeria. You guys told me to send a customs letter to the paperwork email, did it multiple times, and you guys still request it. Another annoying situation is we cannot connect to any FedEx email. All Fedex email of the agents KEEPS getting returned to me. Also you guys keep requesting to pay duties and taxes, but you guys also NEVER tell me how and where I can pay them!!! Not even appears in my invoicing. All of you are frustrating.

FedEx sent an order bound to California to Florida then marked it as delivered on time. That's exceptionally bad. Went online to help, it said I could only call in. No tech support, no chat option, not even an FAQ. Been on hold to talk to them about it for over 90 minutes now -- on a Tuesday afternoon. God these guys suck. Use UPS.

FedEx sucks plain and simple, I ordered a part from EBay, it started out in Pennsylvania made it to Mississippi and has sat there for 8 days, no explanation why, then it’s handed off to USPS, I will never buy from a seller who uses Fed Ex ever again!!!

For the last year, the driver has continued to leave heavy boxes from Chewy on the wall along the driveway. He only needed to go up 4 steps to leave the 50 lbs. of litter and full case of canned pet food at my front door as the shipping label requested. Even after reporting to Chewy and Fedex, this continued to happen. I am in my 70s with heart and lung disease, diabetes, fibromyalgia, and 2 damaged knees. It is impossible for me to move the carton, and unpacking it in my driveway means having to bring everything up 2 flights. If left at my door (4 steps for him) I only needed to bring the items in the door where they are stored.

Unfortunately I can’t give zero stars. I wasn’t able to change the shipping method for an eBay purchase and this is the only reason FedEx was used. Next time I will pick another seller. They have delivered to the wrong house. Left things in the planter where it wasn’t found for a week and many other issues. How are they still in business. Never again will I use them.

Apparently a driver came by and attempted delivery multiple times at my address. However I had not idea because every single time they did not leave a notice. I only realized it was happening when I checked the tracking number. By that time the last attempt had been made and it was just about to get shipped back to the sender.

Fed-ex driver said he left envelope on front porch. With all the wind we have had why would you do that? It had a 4300.00 check in it that I really need and I think myself it was delivered somewhere else, fed-ex employees are not accountable. Their service sucks, now it's gonna be two weeks to get another check sent out, hopefully they won't lose this one too.

Every time FedEx is used to deliver one of my packages I cringe. They THROW my packages on my porch. I have a window right in front of it and my chair is there and I can literally SEE them doing it. I can't tell you how many items have been damaged. The boxes are OPEN...all the way, exposing everything I ordered. If we happen to not be home it's Christmas for thieves! (Pending you can find something that isn't damaged, that is...) So last time I filed a claim with FedEx because I got sick and tired of it. I got a letter back from them yesterday stating that they had to "respectfully decline" my case "per their contract with the shipper" and I had to take it up with them. So basically, FedEx is not responsible for their incompetent employees, that would be the person I bought the items from? You gotta be kidding me.

Customer Service reps suck big time, instead of helping a customer they're yelling at the customer for calling them. I have sent a shipment to India from Winnipeg (Feb 26), when I dropped the package they were super nice in lying to me saying it will be reaching safely. However, it hasn't reached till now (March 7). My personal courier is been treated like a commercial shipment and I'm not getting any response from anyone. I would never encourage anyone to use FedEx. It's just a waste of time, money, and mental stress.

Fedex driver throw my package like trash and right after the driver left someone came by and stole the package. Drive did not buzz the bell or leave a note. Other courier will buzz bell or leave a note but this driver didn’t do none of that. Everything was recorded on my CCTV.

Dropped a package off to be delivered on 3/27/2020 with a scheduled delivery date of 3/1/2020. Here it is 3/3/2020 and last tracking shows it 2 1/2 hours away from where it was dropped off. This is unacceptable and will not be using FedEx anymore besides the usual delays, wrong address drop offs and what not this has cost me time and $ as well as the person who was supposed to receive the package.

FedEx is the worst delivery company. My package was supposed to be deliver 03/02/20. They claim they attempted to deliver. No one was home. I did not have a tag on my door and when I called customer service they said the delivery guy did leave a door tag which was discovered that delivery driver went to the wrong address. So now I have to call off work again to wait on the delivery which I think fedex should be responsible for reimbursing me the wages I lost due to their mistakes. Walmart and other companies needs to pick a better company to deliver the merchandise because fedex is the worst company and now have to wait and continue looking out my door to make sure my items don't go to the wrong apartment.

If you have a choice of shipper, I recommend that you do not use Fedex in the OKC area. If you don't have a choice, I would recommend not buying from that company. What difference does it make, if you can't get your product delivered. I ordered a Dell computer, they sent it by FedEx ground. I get the notification from Dell that the computer has shipped. I find the tracking number and click on it to see when it is going to be delivered. The system says it will be delivered Feb 23rd by the end of the day. Two days later I get an update from Fedex that it will be delivered on the 26th. I get a notification on the 26th that they tried to deliver the package, but there wasn't anyone there. Turns out the time they put on the document shows they would have missed my wife by 5 minutes. I get home and ask my wife if there was a tag on the door or in the mailbox or something. No, nothing.

I live in rural northern New York. FedEx sucks up here! My packages NEVER are here/delivered when the tracking says. Add 3-5 days when it says it “out for delivery” then you’ll get your stuff unless they deliver it 2 doors down from you which is not unusual. UPS & USPS ALWAYS get it here on time. Not sure what’s FedEx’s deal in the northeast but they need to figure it out!!!

Shocked and disgusted. I shipped a package from America to South Africa using MyUS's services (which used FedEx to ship the package). MyUS made the mistake of listing the value of the package as more than double its actual value ($924.99 instead of $419.98) even though I submitted the invoice from Amazon before the package was even logged. I notified them immediately of the problem before the package was even marked for shipping. Eventually they rectified their mistake and paid me the erroneous overcharged amount for insurance and insured me that they will notify FedEx of the problem so that they don't charge me incorrectly for import taxes.

No telephone number provided on their web site. I had to Google for it. Customer rep gave me wrong information. After several calls and transfers I was able to resolve the problem. They did not make it easy.

FedEx is always on time. My packages arrive safely without any type of damage. They are cautious when placing packages lose to my door, yet not out for all to see. They have awesome tracking all along the way.

I primarily am a receiver of packages shipped via FedEx. The drivers, when I see them are always very nice. My packages are always received in good condition and if I can't make it to the door the package or packages are left at my backdoor and protected from the weather elements.

I love FedEx because they always deliver my packages in perfect condition and they usually are early when they get to my home. I've never had to even track a package through them because they are the best trustworthy shopping company out here today.

I have used this company Express and ground service which is always very reliable and staff is very professional. I make purchases for very time sensitive plant equipment that needs to be effectively received on time due to essential repairs to operations.

They are always on time, courteous and pleasant and full of energy. They smile and my dogs love them when they see their Chewy box arriving. They really enjoy their job and I always love a friendly smile and wave.

We get 40-50 boxes of very heavy tax manuals each January for Tax Aide. They are heavy...but always delivered where we ask them to. Both being over 65..it's great to have people you can rely on. They deliver to us in the country over ice filled and snowy roads. Backing up our long driveway to deliver right to our door!

Very friendly and on time with medicine shipments! Well packaged and secure. Great security with shipments. Great tracking and follow up. The holiday time in December is complicated. They beat ups and USPS hands down. I ship Fed Ex if important and want dependable service.

Usually Professional and prompt. Work very hard and do a yet good job. I’ve never had a problem with any delivery and highly recommend them. Can’t miss their truck and I’m always excited to see it coming.

Fedex delivery has always been prompt with delivering my packages. I can track my shipments from the time it hits fedex trucks or location. My items usually arrive with fedex before the due date which is a big plus to me!!

Things are forever being broken or mashed. I have seen them kick packages out of the truck. This is so sad. I talked to one of the drivers (a nice one) and he said he understood but that is not his policy.

I rate FedEx as overall a great shipping company. They have always delivered on time and have been friendly. However, at one time their driver threw paper out of the truck, I called and they addressed the issue. I haven't had any issues since.

I've only used FedEx a handful of times but they are definitely my go to shipper. I'm in the process of starting an online business and FedEx is it. Every time I have used them they are always on time and their drivers are top notch.

From a customer perspective FedEx is much better than UPS. They don't destroy or lose packages. They are speedy and seem to have more locations. The UPS customer service is awful and if there is a problem they blame it on the shipping company and make the customer drive 80 miles to pick up a package. UPS often loses or destroys packages, and shipping takes FOREVER. DHL is more of a business to business shipper and not so much to residences in the US.

They always deliver packages to front door. Never crush or damage packages. So proud of them. Want to thank them for being so kind and thoughtful in their jobs. They always greet you with a smile. Say thank you when you respond to them.

Several packages that received were damaged because the driver did not handle them with care and just threw them down. Drivers need to be more patient with the delivery packages. We had a lot of trouble getting the damage packages back to place of purchase. Had to take time and deliver them to the closest Fedex distribution center. It was several miles away. This could have been avoided if the drivers would have been more careful when they unloaded the packages.

Whenever I use FedEx, the package has always arrived on time and sometimes it gets here earlier than expected time. I only have had 1-2 issues. I live off the road way back. There is 2 businesses on the road front. You would never see or even think there is a road there that takes you back to where I live. FedEx tried to find me and called to find where I was. They must have put me in their computer because I have no problem getting my delivery anymore.

Even though Fedex is on the expensive side it is well worth price. Their transit time are very well maintained. The drivers are very well trained. They are very courteous and friendly. The company is very reputable for a reason. Top notch.

Need more compliance on delivery dates. One week later is not acceptable. Also more coordination on deliveries. Not if you are in San Bdno CA then go 60 miles away to delivery when you got deliveries in San Bdno.. Not good.

My account was hacked and I received a bill for $1000 for a shipment to Nigeria. Every time I got another bill, I called and spoke to fraud and was told it was credited and the acct closed. Then they sent it to collections. I had to contact the Chief Compliance Officer to get them to call me back and credit it. Unacceptable customer service and account security.

Even FedEx tend to be pricier, their service is equally competitive. Their standard of service to customer is pretty high. They do what they say. I love how you can track your shipment with their live shipping tracking app.

I’ve been doing business with Fed Ex for over thirty years. I have mailed packages that number in the thousands all over the globe and have never had thing one go wrong. Not one missing package, not one item ever damaged in those packages and not one item that was not delivered on time. Federal Express is a reliable company. They are efficient, punctual, courteous and careful. I have tried other carriers but have always wound up with broken packages or on occasion missed delivery dates. Federal Express is also completely competitive when it comes to price. They’re right when they say, when it absolutely positively has to be there, you can count on them.

Recently had a parcel overnighted. It then disappeared. Their answer was the sender called to have it returned. Which wasn't true. I never got a straight answer and never received the parcel to this day.

I have no problems with my deliveries. I am usually home when I receive a delivery date. They have been on time when scheduled and pretty much friendly if I have to sign. The trucks are rather loud I can tell when the area.

What makes FedEx stand over and above the pack is how they handle problems and provide customer service. 2 great examples are a missed delivery once of a package we really needed and a call to the local depot and our regular delivery person said she would drop it off on her way home that evening!!! Customer service par excellence. Another example is how after a problem with missed deliveries due to holidays the local depot manager called and provided his personal cell number and instructed call when a problem comes up so we can fix it. Again customer service of a high caliber.

Many times my packages are left outside in the elements. I have signs up where to put them but it doesn't seem to matter. Their deleivery times are pretty good and the drivers when I see them are usually pretty nice. Overall their service is good. Just wish they would respect my signs and put items inside the drop door.

Generally I find Fedex to be very good. But do NOT use their economy shipping where they hand the package off to USPS!!!! Neither will claim responsibility for insurance coverage!!! Cost me $125.00 damaged return for a smashed item.

Very good service. Quick and dependent. Very friendly. Wish though they would ring the doorbell and or knock on door. Very safe drivers and polite.

Great customer and quick and a easy process and provides you with a tracking number to ensure the package get to the designated area the company is. Great way to ship and receive packages I do use other option however this is one of the best.