FedEx Reviews

I had an important package scheduled for delivery on 3/24 which was rescheduled by FedEx to 3/26 which was then rescheduled by FedEx to 3/29 and when I called customer service they don't know where the truck is at. How can you sell a service to deliver packages and keep telling the customer it is scheduled for delivery when you have no idea where it's at?

I am absolutely furious right now. I received a door tag yesterday saying I needed to be home to sign for my package. And the package would be attempted again today. I took off of work today to be home and sign for my package only to find out they are not attempting my package again until tomorrow. I can't take off another day of work. Completely unacceptable. They say the barcode was bad and relabeled it. Funny how the barcode was just fine yesterday And now all of a sudden it's bad? Now I can't get my package because I can't take off work again. I missed an entire day of work for this. Angry is an understatement. I'm FURIOUS!!!

If y'all gonna delay products with out informing and updating customers. Then it's time for y'all to pack up and sell company to UPS. Them boys always keep you posted. Even the USPS keeps me updated better than you guys. So as a suggest more communication. I'm more likely to be mad if I have no info or very little info than y'all tell me exactly why. I expected this kind of delay back in 2020 but with 3 vaccines out there there isn't much excuse for y'all. Hire help.

Twice I ordered via Amazon epoxy resin. It always gets here next day till the last two orders which apparently get put on truck. Taken off truck and put back on. I called this time to complain and was told at 5:30 tonight the package would be delivered. No package at 9 pm. Surprise surprise. That’s twice now they lied and left my epoxy resin temperature sensitive on a truck for 2-3 days in Florida.

Thanks a lot FedEx??? This is the THIRD time that your driver has driven through our front yard, AFTER we asked him politely NOT to... This is the SECOND time that he has gotten stuck and damaged our yard... And yesterday he managed to get himself so stuck that we had to pull him out (only after he continued to spin his tires kicking up dirt and digging himself further into our yard). Our driveway is perfectly clear, and has ample room for trucks much larger to turn around. There is no excuse for this crap, and your pathetic promise of “you’ll receive a call back within 24 hours” was clearly something else you couldn’t deliver on!!! This driver has a blatant disregard for the property of others, and needs to be fired!

I have yet to have a problem free delivery with this horrible company. I ordered a bowl from Ikea and it arrived broken. I got it replaced twice and both times it arrived broken. Eventually I had to risk my health to go to a pick up point to pick it up. Then I ordered a parcel and left instruction to leave in in my foyer and then send a delivery text as I have no buzzer code. Twice they left and rescheduled the delivery. I have better things to do with my time than wait around for their incompetent delivery people to actually get an order right.

I live in Southern California, where there is no shortage of FedEx stations, I live within 20 mins of at least 4, including that which my packages usually depart from. Despite this, I have had consistent issues and disappointment with the ability of FedEx to deliver packages with accuracy or even remotely within the predicted timeframe (Even over the last couple of years).

I selected FEDEX for sending a document to India from Canada. I needed a quickest delivery. FEDEX website informed me that it will charge $143 and guaranteed delivery is in 2 business days. When I track the package after two days I found that the package reached France within 24 hours. Then it did not move from France for 3 days. Customer service informed me that the snowstorm of US delayed the package though it happened a month ago. Package was not delayed in US but it was not moving out of France.

Updated on 3/15/2021: Update to my first review. Straight talk which was the shipper in our case has issued a full refund to me and opened their own investigation into FedEx. Straight talk was very apologetic and helpful with trying to get this mess resolved. 100% will never recommend FedEx!

Twice this month a Fedex package was to be delivered and each time it was tagged "WRONG ADDRESS, Cannot be delivered." The address from the shipper and Fedex tracking showed a correct address. I was home all day to receive. Now, I have to remain at home for the next two days until the package arrives. No notice, no apologies.

FedEx is the worst shipping company ever. I had a package sent priority overnight and I was told it would arrive yesterday. It didn’t arrive and now the horrible customer service rep tried to tell me that priority overnight doesn’t really mean overnight it actually means two business days...WHAT?!?! On top of that, when I asked if I could go pick it up, I was told that “a pick-up order takes 24-48 hours to process". Basically, they don’t want to help and they don’t care. This would never happen with Amazon!!!

I sent one important document on Wednesday 03/10/2021 as overnight delivery. This packet still not reached to the final location. It's supposed to be reach on the very next day as I paid more amount for the overnight shipment. Now checked with customer support with Sherry and then escalate to Charles, they are apologizing the delay and they don't even given any proper response. They are telling it may get on Monday 03/15/2021. If it's urgent delivery please don't go through FedEx.

I ship for my business using a 3rd party to purchase discounted FedEx shipping labels. This is common practice, as 3rd party businesses have contracted lower rates than purchasing directly from FedEx. I always use 3rd party fedex companies to save money with no problem. One day in January 2021, I shipped 4 large packages and had them picked up by FedEx, who scanned and picked up no problem. A few days later I check tracking, and there's a red fraud flag on those 4 packages. I called FedEx and was transferred, given the runaround, etc. Finally at the end of FEBRUARY (!) when none of the packages ever made it to my customers, they finally gave me their "solution".

I recently received a package, which was a return from US to Canada. I found the package on my door step. On the invoice attached to the package was no charges owned indicated and I did doublecheck with the tracking on the website. There was no charges due mentioned. 3 weeks later I am receiving an invoice for 59$ various fees, customs, HST etc. I was not contacted by FedEx in any way before or after the delivery to be advised that will be charges associated with the delivery. No signature was requested nor advised anyone about the delivery. Called FEDEX customer service and no resolution provided. They just told me to dispute it. I don't have any legal contract with FEDEX and didn't sign any document for shipping or receiving or to authorize FEDEX to be my representative before the customs. I will sent a complaint to the Federal consumer protection Canada to deal with the issue. FEDEX has the worst customer service, rude and arrogant.

This is the 3rd time I haven't received an item, even though FedEx states on the tracking that it was delivered. Since I do not leave my home, I would know if they dropped it off, and they did NOT. Either their drivers are lazy, or they steal packages. If I could leave a ZERO rating, I would do so. Their customer service reps are overseas, difficult to understand, and cannot help solve these issues.

They accept the package for next day and then the package sits in transit with no way to follow it. Customer service uses the same old excuses, Weather or Bovid, don't accept packages if you can't deliver it on time, then they don't want to refund the cost of shipping next day.

I have called Fedex 3 times trying to get someone that spoke English fluently. Impossible apparently. My package shipped across the country in 2 days then sat in the same location for twice that! And it still hasn't moved yet. If you have any other option at all for shipping TAKE IT!!

Updated on 03/08/2021: So I've already posted on here last week. I've called Fedex dozen times, they don't care at all! My package was suppose to be here a week ago. Like I've stated before, I paid for OVERNIGHT. All they keep saying is a new date every day it doesn't come! Now if I lose my job because of them then what? That's the whole reason of the package being here in 1 day. I ordered a part so my car works again. Could only get the part online. Otherwise I would have gotten it at a local auto store. Why would fedex even let someone pay for overnight when they clearly know they can't fulfill the agreement? This company NEEDS to be shut down and let Ups expand and take over. A snow storm in 1 state over 2 weeks ago is what their trying to blame it on but yet ups has no problems. Excuses for lazy unorganized garbage company to take people's money and not do what they promised! Million negative stars!!!!

I mailed a package using FedEx 2-Day Guarantee. When I asked the lady at the counter, "Will this be delivered in 2-Days Guaranteed," she responded, "Yes, by 8PM." I mailed my package on 2/8/21. The package was delivered on 2/17/21. I was constantly contacting FedEx regarding this package. I found the employees is be either rude, have a "I don't care" attitude, or they out and out lied to me. What do I have to say to the employees who lied to me? I sell online and mail packages out 5 days a week. If you are going to blame the weather, you need to make sure there is a storm either where the package was mailed from, or the route it will be traveling along, or the destination.

Received a call 1 day in advance for a freight delivery. FedEx freight driver parked in the oncoming traffic lane on a state road. He called to ask if I had a forklift. When I told him that I did not have a forklift and was in a boot due to a foot injury, he requested that I come outside. I had to hobble to the top of a 220 ft driveway, to meet this lazy driver, during which I could hear cars honking as they could not see around his truck - which was parked in the oncoming traffic lane on a hill with a corner that prevented traffic from seeing around him. He refused to drive the truck down the driveway, and unloaded this attachment at the top of my driveway. It's only about 5-6 feet square and weighs 500 lbs. Incidentally, you cold turn a school bus in my driveway, evidently FedEx freight drivers are not that well trained.

Fedex decided to deliver my order a few streets over and whoever has received my items has never returned them. 50 calls between Fedex and Adidas, they both made me go through so much of an ordeal just to have to file a BBB and an AG complaint to get my $67.42 back. I googled and saw this thread with so many experiencing the same issues between Adidas and Fedex. Fedex has to be the most unorganized shipping company. I was supposed to receive (3) packages on 02/06/2021. However, none of the packages were received and noting on my camera to show anyone making a delivery.

Got my package today but it was already opened, got 1 item lost. The delivery was supposed to be last week but I did not received it. When I called this morning to follow up where is my package they said case is already closed because somebody signed in my behalf but actually, they delivered it to the wrong house number! Please, please next time, make sure you read the address before you deliver it!

I ordered something from FedEx and stayed home all day to wait for the arrival with a big note on the door stating our buzzer does not work; instead of making a one second call to announce the arrival of the parcel FedEx instead chose to spend at least an extra 30 minutes to write a parcel slip note and drive it miles away to a post office. Apparently they “do not carry phones“ so I suppose that also means their own company can never contact them either, very poor customer service; go elsewhere.

I'm accustomed to the marginally poor delivery service, but this case calls for a special accolade, because they have taken idiocy to new heights. We have a 20 pound package that is scheduled for delivery tomorrow. It requires a signature. We won't be here. We WILL be here the following day. I used their "Delivery Manager" to reschedule for one day later. They wanted to charge me for the privilege!

Twice now FedEx has delivered my merchandise to the wrong location. They must have delivered it to 334 instead of 344. Hopefully I will get it back. When I spoke to FedEx they acted like they didn't make mistakes. I told them I had the truck passing my house without stopping on camera.

I’d give them no stars if that was an option. Worst company I have ever dealt with. Terrible customer service. The Watertown CT manager Nicky ** is rude and condescending. They delivered a package that was to be re-routed back to me. They promised multiple times it was on its way back to me with no further charge. Then they screwed up again and offered no solution other than to charge me again to get my package back and there was no way they could waive that fee. Told me I couldn’t speak to a manager on the phone BECAUSE OF THE WEATHER! They couldn’t take a PHONE CALL BECAUSE OF THE WEATHER. If you’re in the Watertown, Waterbury, Wolcott, CT area just drive the extra bit down the road to use UPS. Honestly wherever you are located just use UPS or USPS. FedEx will give you the run around and then try to place the blame on you. I wish I read their reviews before I ever used them because their reviews are awful. Spend your money elsewhere.

The only reason for the one star is because I can’t choose zero. Today is the 2nd time in 4 days I’ve received a notification that a delivery attempt was made. Both times I have been home and can verify no attempt was made. This is a box of perishable food that doesn’t even require a signature or for me to be home at time of delivery. This has been a consistent issue with FedEx. How these drivers are able to flat out lie about delivering packages over and over again is beyond me. The first time they “opened a case”. For this second time, I was on hold for 10 min then told I need to call back later because the system is upgrading. Infuriating. I will be contacting the food delivery service to let them know I will no longer continue to use them if they choose FedEx as their delivery service. The incompetence is astounding.

I had a package that was paid for 2-day delivery, and it was shipped on Feb 23rd and guaranteed to come on the 25th, and my package didn't come. Things happen, so ok. Then the 26th rolls around and I get another out for delivery notification just to have it rescheduled again! I called customer service and they promised and guaranteed me that the package will be here Today the 27th, and guess what? The package was rescheduled once again for the 2nd for some reason. I'm not sure what the point of 2-day shipping is with FedEx if my package doesn't come. I have to add that I've received shipments from UPS that departed from California, Texas, and Kansas and all my packages came within 3 days without paying for the faster shipping.

Fedex needs to be held more accountable for their mistakes. They constantly send packages to wrong places and they change delivery dates because of their mistakes and they overcharge for their shipping just to be worse than if you delivered the package yourself. Do not recommend and hope the company gets their act together.

Worst service so far. Have packages come in from multiple providers. FedEx is the only one that the package was shipped after the weather and was shipping from my same state, and it literally hasn't moved in 4 days. Terrible service, at this rate I'd almost rather drive 4 hours away to pick it up versus paying for their services. You never know when you'll get your package otherwise.

Updated just now. Worst service EVER. FedEx customer service is dismal at best. They could care less about you. They have outsourced their customer service to the obvious low bidder who will tell you that they are trained.... trained to brush you off. If you do have a problem with your shipment...it's your fault for selecting the shipping method you did. What I was unaware of was their economy service gives FedEx the option to deliver themselves or pass it to USPS. My package arrived at my local hub, and then got shipped out of my state to be dropped off at a USPS facility where it got lost in the shuffle. They could have at least dropped it at a local USPS facility. So what was supposed to be 5 to 7 day delivery, took nearly a month to get my package. It is very clear that if you do not use the most expensive method, THEY DON'T CARE. Wish I could rate 0 star.

FedEx customer service has severely plummeted. I was notified a package was delivered to my home. I searched my camera footage and no FEDEX personnel had been to my house. I attempted to contact FEDEX immediately. Their customer service is a joke. It took me two hours to even get to a message that even made any sense. One of the first options should be if you have a problem with a delivery. I called the corporate number only to be told to call back after 8pm. I’m very sad to see the decline in customer service. Everyone practically has cameras so why these drivers don’t take their jobs more seriously is beyond me.

I have had several packages within a year that have disappeared! They were supposed to be smart post. That means they are delivered to post office for last mile. They say out on FedEx truck for delivery then say delivered. I use their virtual site on FedEx it says post office delivered it. I contact post office they say they never received it! Don’t know what is going on but someone needs to be held accountable!

DON'T USE FEDEX. Its infrastructure has collapsing due to bad weather & overbearing of COVID deliveries. 4 days to receive time sensitive overnight delivery, within an hour returned for shipment at FX office, and still not arrived!! 5 days later with NO SCHEDULED DELIVERY DATE AT THIS TIME!! THAT IS 9 DAYS AND STILL NOT ARRIVED, Why isn't anyone talking about this???

Save yourself the time and ship with UPS or USPS. Fedex lies and is extremely undependable

On 2/15/21 I ordered a new phone through my cellular carrier. Due to severe weather conditions in the shipping state, the label was not received by Fedex until 2/18/21, it was overnight delivery option. It is now 2/23 and I have yet to receive my package. On 2/18 I received an email from Fedex stating my package will be delivered by 2/22 by 8 pm. I waited and did not get it. 2/23 I received yet another email stating I should receive my package that day by the latest, 8 pm, at 735p.m. I still did not have anything. This is a package I have to sign for so sitting at home for days and days is asking way too much from people. I called Fedex customer service 3 times and went through the entire automated phone jargon only to be hung up without speaking to a representative every time. Finally, on the 4th try I was able to speak to a live person.

I will never again use FedEx for any carrier/courier needs. This company has slowly dig itself into a hole that they will not come back from. They are so careless and negligent! How can they promise a delivery date on a overnight shipment and 10 days later still no delivery!- FedEx has been on the downhill for a while with extremely bad customer service, damaged and lost shipments, drivers stealing packages, etc., etc. Recently, the weather issues have made it worst but they can't continue to blame their flaws on the weather. Companies must diversify and not rely on just this carrier for their shipments needs. I wish Amazon would go full force into this area and take over FedEx business for good!

I dropped a letter on February 12. It is now February 23 and not one FedEx employee can tell me where my package is. Every time I call I get different information. They say they will call back but NEVER do. I am EXTREMELY angry with their service. I will NEVER use FedEx again for anything. I would like to pick my package up at the local airport location however they will not let me do that either. I am perplexed as to what to do, this package contains VERY important, costly documents. If I could use negative stars, I would definitely be a -10!!!

Talked twice to representative and told them I got a email saying my package left at my door. Not my door. They wont fix this or try to. Very unhelpful. These drivers drop stuff off everywhere and do not confirm it is at the correct address. I am tired to getting packages not mine and having to deliver them. Now when I expect a package and I get none. Drivers should be accountable for wrong deliveries.

"Overnight" package scanned in Woodbridge Virginia at 10:36 a.m. on 18 February from a nearby Safeway store. Tried dropping off at their FedEx shipping store at 2910 Prince William Pkwy, Woodbridge, VA 22192 which was open and staffed, but doors locked and employees ignored me. The "overnight" package addressed to Daytona Beach, FL is still stuck in Memphis, TN as of 1130 p.m. on 22 February. Pitiful. No wonder their stock price has went down so rapidly. They can not be relied on to deliver packages in a timely manner. The FedEx virtual assistant adds further insult to their sullied reputation and incompetence.

This is one of the worst customer service companies in the world. Ordered a small package under 1 lb. Cost me $10 to ship to California. Now it has been 8 days and still no pending delivery date. I have called twice and had the same generic answer given blaming it on the weather. Yet my son in Texas sent me a package 2 days on this Wednesday and I received it that same Saturday the same week. They are liars and offer no refund on my 2 day delivery fee. LIARS and untrustworthy to do business with.

Updated on 08/17/2024: Resolved.

Fedex was the best courier, now is the worst... Never deliver anything on time since Covid started in 2020. CEO and everyone at the management position should get fired to see if they can get on track quickly!!!

If I could give a 0 star I would. Driver delivered to the wrong address and FedEx customer service refuse to accept mistake. Now my items are lost. Best part is that customer service personnel believes they did their job.

The FedEx in this area is terrible at even attempting delivery. I called twice to ask what was going on and the calling service would just hang up on me. All I want is for them to drop the parcel off at my house.

I had a package sent to me of something I needed while I was on vacation and decided to use FedEx. The package was mailed Tuesday 2/16 early morning and I paid for express overnight shipping by 10:30 am on Wednesday 2/17. It is now 4 days later and my package is still at the origin location that it was sent from and now I am going to be leaving where I was suppose to be receiving my package from to head back home. I called customer service several times with no success as to why my package is still not moving and they were rude and un-apologetic. I use express shipping very often to send and receive things through USPS and decided to use FedEx and give it a try and I will never use this company again. Please listen to my experience and use USPS instead because they are cheaper and never stop moving mail no matter what. Hopefully I can prevent someone from having to go through the headache I’m dealing with now.

Finally taking a moment to post how awful FedEx parcel service really is, once again leaving half my package in Memphis and delivering the other. I paid an extra $25.00 to have second day air, now only to find I'm NOT getting even second WEEK service. FedEx obviously sucks! BEWARE POTENTIAL CUSTOMERS!!! Use UPS or another highly rated service instead of one that has numerous complaints not only on this site, but also found on BBB and other credible sources. I will go out of my way to NEVER use FedEx services again and recommend to others NOT to do the same. YOU WILL NEVER GET ALL YOUR PACKAGES!!!

FedEx in Carolina, Puerto Rico had the habit to hold package in their station and demand receivers to pick it up. This happened to me twice with large items I sent to my mom, who lives over an hour away and do not have transportation.

After my phone died I ordered a phone from Google and they used Fedex as their shipper. The phone was being shipped from a warehouse in the suburbs of Chicago to downtown Chicago where I lived. It was supposed to arrive on a Thursday and was delayed. The tracking website indicated "pending" for 5 days. I called every night for updates and the only information I was provided was that a case was created. Then all of a sudden, the following Monday, the tracking website updated to "delivered" but said the package was delivered on Thursday. It is now the following Tuesday and I still do not have the phone. My experience seems to indicate that Fedex not only lost my phone but is also creating erroneous delivery messages to cover their error.

They don't deliver on time anymore, and they lie about it. Was on vehicle for delivery 4 times. They gave a different reason each time for why they were not able to deliver. Very frustrating to deal with. Don't ship with FedEx anymore.

FedEx is worst. They said couldn't find my address, but I never even seen a truck come down my st. Customer service is horrible lil English strong accent. The next day was something couldn't find address.. I get packages with UPS, an Amazon.. sounds like they just toss to side and just don't even try to deliver ya package.. Now I called again. They said I have to contact the seller so I can pick up my package that I paid for. This is all ** never again..FedEx is horrible.

I paid significantly more for FedEx shipping as I thought FedEx was still superior to other shippers in delivering on time, with stellar tracking and customer service. FedEx has become awful. Fedex tracking is inaccurate. FedEx customer service does no more than make excuses. FedEx does not deliver on time. FedEx is a dinosaur of a company that not dependable. I will NEVER use FedEx again. FedEx is like the old gray mare that ain’t what she used to be, ain’t what she used to be, ain’t what she used to be.

We had some very important papers being sent from Chicago to Arizona. In all cases of this review FedEx was paid to deliver papers by noon or earlier. It never occurred in three instances within one week. In the first case papers sent priority overnight for receipt by noon on a Monday were delivered at 11:23 am but to the WRONG ADDRESS. Wrong street, wrong town. FedEx's website reported the delivery as fine and on time. I waited all day for the package. By that night, it was revealed that they had delivered to some other random address.

Package is late. Tracking it only 2 hours away for the last 4 days. It said in transit for 3 days and arrived only 20 minutes away. How does it take 3 days to move 20 minutes away? Customer service is nonexistent.

I paid a company quite a bit of money to have my package shipped through FedEx. It would’ve been cheaper if they used a different service. They told me I would have my package by the sixth. It was updated that I’m getting it on the six. By the end of the day that it was updated, I’m getting it on the seventh. By the end of the day then on the eighth, it said it was pending and they don’t know when I’m getting it. I need that package to take with me out of state. It will not be getting here in time. When I called customer service they said that, "Sometimes we have problems!" Next time I will ask them to either use UPS or ship directly through the USPS.

A lady working as a customer service representative in Fedex Canada was very rude to me from beginning, with that high tone without any reason even though I just called to take information regarding one of my duties and taxes bill from fedex. Never using fedex ever again! Very bad experience!

I had a delivery on Sunday. Our driveway was snow covered and slippery. The driver called from his truck and said he didn't want to try the driveway but would walk the package up and leave it under our carport if that was ok. That was fine with me. I appreciated that he called and then took additional steps to deliver. UPS would never have done that. They won't even drive up in good weather. They leave packages along the road where it could be stolen. I just wanted to praise the driver and FedEx. I wish I knew his name. I have the phone number that he called from. It is **.

The company never manages to hire employees that can follow directions to leave it inside the first door, or buzz my apt, or calls. As such I have had most packages delivered by them stolen. Wonderful.

I ordered a package that is expensive and had an exact delivery date. I was told that the package will be delivered by 8 PM on the delivery date. The package did not arrive and I did not receive notification that it would not arrive. I took off work because this package requires a signature. Called into customer service. They were not able to provide any information. Only to tell me that my package will not arrive today, tomorrow or the day after. It will be scheduled next week.

I had a package to be delivered by my employer for my work from home equipment. My employer entered my address incorrectly and I contacted FedEx to update which I was told they did. The next day my package was still not in transit to my delivery location. When I called them I was told the package was being held due to inclement weather and unpassable roads. Mind you it has not snowed rained or another weather event that would create unpassable roads and there certainly was not inclement weather. We haven't had snow in over 2 weeks. I asked when the package would be delivered and why the incorrect code was added to the shipment and they deflected my question. I do not trust FedEx after this and will never use them for my own shipping needs. It is ridiculous to have put in an untrue code into the system to avoid delivering my package.

I've shipped FedEx for years through a direct pay account. I use my online account and drop off at a local store that verifies the weight and label before I leave it. This December though they charged me 60% more than the shipping quote without notice. When I called they couldn't tell me why. The invoice has "other handling charge" with the added amount. The rep said my package could have been damaged or someone had to touch it. I verified with the receiver that the package was not Damaged or retaped. The rep said there is nothing that can be done. I won't ship with them again, it should be illegal to quote one rate and arbitrarily add other hidden fees.

Once again FedEx proved itself to be the worst shipping company. Tracking showed it was delivered and left at my front door. As soon as I received the delivery e-mail notice, I opened my front door and there was nothing, and our dog never barked who barks at anyone approaches our front door. It has been 3 weeks since I filed the claim and nothing. Ebay refused to refund my purchase because tracking showed it was delivered. And this was not the first time it happened. I will not and advise anyone not to purchase from any vendors who use FedEx, period!

I paid 25 dollars to send two pieces of paper to Overnight to MD. 10 days later it was delivered to my own house. So I mailed it again USPS 50 cents. Got there in three days. FedEx refused to refund me.

We live 400 ft, back from road. Blacktop straight with large turnaround area. In the last 3 months I have had four deliveries left on the road at the entrance to the driveway, at a neighbor's 4 houses up (rural area so not next door), on the side of the driveway in the muddy edge. I have called customer service to no avail. I am never sure if I got my delivery or if someone stole it. The delivery email always says left at front door. I have been home each time and never have they come to the house for the 4 deliveries above. If I require they have me sign for it they tell me they will just take it back to the main office and I will have to pick it up. I am now telling anyone I order from not to send it Fed Ex. I cannot get an answer as to how to handle this from the company. BTW UPS and USPS have no problem coming to my door.

Tuesday, January 19, 2021 1:27 PM OLATHE, KS Arrived at FedEx location. Once AGAIN FedEx has FAILED! More disappointing is that Time Life does not care! The freight has sat for a week in Olathe KS - Time would NOT do anything last week. Today when I call I am told I cannot file a claim until Friday even though FedEx has told me it is lost. They will NOT email or fax the form - snail mail only. No refund, No replacement order until they get the form. I warned them that FedEx is NOT trustworthy! Martha #** in Florida advised no supervisor available to even call me back. Simple - refund my money and I will NEVER purchase from you again! DUE TO FEDEX - TIME HAS LOST A CUSTOMER / CHEWY HAS BEEN PUT ON WARNING ABOUT FEDEX!

FedEx tracking program is anything but "user friendly". It is cumbersome, inaccurate and nearly impossible to understand. If the merchant had not charged so much more to use them I would have chosen another carrier. FedEx delivery is exceptionally slow and unreliable. Next time I will pay extra and choose another carrier.

Over the last several weeks I had 4 items that were supposed to be delivered by FedEx. Three of the items they failed to deliver to my address. I received texts messages saying they delivered my items to my doorstep. I'm not sure what is going on but the incompetence with this delivery service is at an all time high.

For such a large company you would think they would have better customer service and be more attentive towards their customers. I shipped several packages and they are MIA, charged double, triple the amount after sending the packages, or broken. I have tried to get in contact with them to resolve this issue, but they either avoid me or dismiss it altogether. An example of the overcharges is I shipped a flat-screen TV from another company. I had no overcharges, no surprise charges and my TV came in one piece. Wish I would have found this company way before FEDEX! I would never use this company again! They won't even try to make things right. This is a lot of stress, headache and time.

I would give a negative number if there was one! I have had freight left in the rain - middle of driveway - I am on an acre lot and the freight literally left 10 feet off the road (out of my sight) to be stolen - anywhere, EXCEPT my delivery location. I am on a very busy intersection and due to their carelessness my freight has been stolen and damaged! I have a safe place, they have been told - they do NOT care! I have told drivers where to leave the freight, I am ignored. I have asked drivers to have a supervisor call me - they do not. I am a business that closes at 330pm and they come at 9pm. I filed a theft claim and Rebeca ** called me and made all sorts of promises - NOTHING! You cannot reach corporate since no one at this level cares...I have told vendors to stop using them.

I have read others complaint against FedEx and realized that I am not the only one dissatisfied with their service. I am new to FedEx, just opened an account in November 2020 as a small business owner. The sales rep assured me that I would never have any problems unlike with the post office and guaranteed delivery of my packages on time. My items are all perishable and I pay to sent everything overnight. I ended up spending $1,479 in shipping. I have 3 packages that were to be delivered overnight and they arrived late - i.e., one arrived 2 days late, the other arrived 3 days late, and the third one arrived 5 days late. Of course the customers had to discard the items because they could no longer eat them; otherwise, they would be sick. So I had to send the customers a new order at no cost to them.

I sent an important document from Montreal Quebec Canada to my uncle who stays in Veraval Gujarat India. Though Veraval is a small town in India that's why I double checked with Fedex if they will be able to deliver at Veraval or not. They verified and gave surety that they will deliver to Veraval within 5 days and we paid CAD $145 (Indian rupees 8366.86). On the 5th day my Uncle had received a call from Rajkot Fedex office which is the nearest town from Veraval that Fedex India will send that document to Veraval after 15 days from that 5th day. We filed a complaint to Fedex India, they given an alternate approach that if we give an alternate address of Rajkot instead of Veraval which I was not advised when I sent that document. It's their responsibility to deliver that document on time if they are charging us a very good money. Leave it...

Per my report here yesterday, my box finally, actually arrived (fortunately I was home for the necessary signature *done by driver*) on the 18th- despite emails informing for the 19th. They're a bit of a mess, for w/e reasons, but mostly they still come through... eventually.

FEDEX has gone from my favorite and most reliable shipper to the worst (even behind USPS). Every company blames "Covid-19" for every complaint. FedEx will probably state the same. This is a bogus excuse when most other companies are not having similar issues. Customer Service Via Phone - Forget about it. No live person exists via phone. If you call you end up in fedex phone option hell. Just stating "customer service" doesn't work. You will spend a minimum of 15 minutes trying every possible fedex phone option with the hope of reaching a live person. Your desperation and anger will peak around this time but don't worry about slamming / breaking your phone or yelling profanity as you hang up. The virtual fedex disgruntled assistant hangs up on you with a smug "please call us back when you decide what you want" essentially robbing you of the opportunity to hang up on fedex first.

I will never use Fedex services after my last experience with them. They blatantly lied to me multiple times and ended up 'losing', then destroying my package and refusing to reimburse me for it. First, Fedex tells me they tried to deliver my package but it was refused upon delivery attempt. Never happened... I then tried to go to the nearby Fedex center to retrieve my package within days of this notification. As instructed by Fedex, I show up to the facility and they tell me my package is being sent back to the sender (my mother). I wait a week, then two, and nothing. I call them and they tell me it's at the facility to be picked up...I then explained I already went there and they told me it was being sent back.

My daughter spent a fortune getting samples from Germany only to find when they go to Shannon the FEDEX PEOPLE demanded a form as they said Ireland was not in the EU that it had left with the UK, such gross incompetence and I hope you pay compensation as it cost over 500 euro to arrange as a once off. Typical crap.

Their driver said he attempted delivery when I didn't leave the house and was waiting on the package all day and he/she never came. After looking online, I discovered that this is an experience shared by several people. Corporate refused to help resolve the problem and I will never buy from any company again that uses Fedex for delivery.

Literally the worst company I have had to deal with in regards to delivering packages for me. Their automated service sucks. Frustrating customers from the moment you have to give a tracking number to pull up your account, constantly repeating myself, no way to talk to a live human until after I give my tracking number. I spent 4 hours today, waiting during the window I scheduled for my pick up. No one ever called, messaged or showed up. It is now going on 6 hrs. I called requesting if there was an offer they could me for wasting my day waiting for them practically all day, and they said nope. Make another pick up appointment. As if I would trust them to come after what happened today! Pretty much telling me they don't care about me as a paying customer. Apparently this is the service I'm PAYING for. Never again will I waste money on such horrible customer service and delivery service.

I have always used FedEx and all its shipping and will continue to use them as they are by far the best in the world. I love the delivery staff also due to the most professional delivery services I have ever used and experienced.

We recently moved into our home. Have been ordering online during the pandemic. 3 times in 2 months FedEx has delivered items for other people to our home. Called and they said they would come by to pick up and deliver to proper address. 3 times this never happened. I had to track down the address and phone calls to get items to the proper people. Along with this, my packages are being delivered to wrong addresses. Seems like this driver just pulls up and pulls out any package and drops it on a doorstep. Customer service with FedEx is terrible. They say they will call you back and never hear from them. They even go as far as to put in their notes that they called and left a message but never have. Cannot get any answers on a phone call, they refuse to transfer to a supervisor or have a supervisor call you back. I am requesting places I order from not to ship with them ever again. I will never use them for anything!

Believe it or not... I dropped off a critical package (a hard drive full of encrypted medical data) for FedEx Priority Overnight Saturday Delivery on Friday Dec 18, 2020, and 3 days later the package had NOT EVEN BEEN PICKED UP. So on Monday Dec 21, 2020, I went to the Walgreens drop off location, got the package back out of the Fedex cabinet with employee help, and DROVE it to the destination in my vehicle. I understand that Fedex is in their busy season and dropped the ball, but the part I don't understand is they refuse to refund the delivery charge. They NEVER PICKED IT UP, never provided any service, and refused to refund the charge on my card.

FedEx is experiencing serious internal issues, possibly due to the Pandemic. This is a company that is having very real problems. It you are an investor, a vendor, or a potential customer, be aware that there are internal problems at FedEx that make them a bad choice. They have been caught, on multiple occasions, lying to customers and vendors about delivery attempts, which has created, for some companies (and customers), a nightmare situation where packages are being returned undelivered. We have modified our shipping to exclude FedEx and have made arrangements with other carriers.

The absolute worst. Rude representatives. Refused to hand me over to a supervisor- re routed the phone call back to myself to get me off his line because I would not hang up. My package is being held hostage at a FedEx facility.

After going through Fedex customer service, I confirmed that my package of live bugs that costed $27 was stolen. There is an issue with package stealing at my apartment. However, my Amazon vendor (Insect Sales) told me that Fedex has the ability to track packages, which would imply that Fedex could continue to track the package after it was stolen so I could have evidence of the residence of the thief so I can have a case to submit a police report. When I tried to contact Fedex with this question, I was transferred to IT, and they hung up on me before I could connect with IT. The Fedex deliverer probably dropped off the package outside anyways despite it being clearly labelled 'live animals' so the driver probably killed my bugs before they were stolen.

The Fedex website is such a terrible website to find yourself. I take pity on anyone who has to use it. It is difficult to navigate - the opposite of user friendly. It actively tries to be your foe. You have to create a shipping label and pay for the shipment before even thinking about scheduling a pickup apparently. Then you do that and there's no place to request a pickup.

Slow as molasses, and then some. I shipped a package on 12/21/20. It only had to travel 3.5 hours. It made it 2 hours and has been sitting in Concord, NC, since 12/24/20. No excuses. I would have been better off driving the package myself.

I recently utilized this service to send a package. The package was late arriving with no logical explanation. The receiver of the package attempted to track the package utilizing the website provided. For 5 straight days, the site reflected that the delivery driver attempted to deliver the package with no one available to sign for it, which was false. The driver never attempted to deliver the package, did not leave a missed delivery slip at the address and possibly falsified that documentation. I contacted Fedex customer service on at least 5 different occasions and received several conflicting answers. I was finally contacted by a supervisor (Ola) on day 6, who went above and beyond to assist me in rectifying the situation. I will never use Fedex again. I have had several problems with them over the years. I will use UPS or the postal service next time. Not worth the headache to use Fedex.

FedEx Montenegro is performing fraudulent activity. Not sure if FedEx global is aware of it but they have been operating in this country for over 10 years so hard to believe they don't know about it. So the country representative of FedEx in Montenegro is a company called Montenomaks. Even their contact email is fedex@montenomaks.com. Even though you pay full FedEx amount for the package to be delivered to your door they charge an additional 10EUR for (other fees) or you dont get your package. The company charging is Montenomaks not FedEx and I am assuming that is how they get away with it but this is as fraudulent as it gets. I recently paid 80EUR for a package to be delivered from Podgorica the capital to Tivat which is a one hour drive. Then I was charged an additional 10EUR called other fees. Shameful. The 10EUR fees is always the same no matter the size of package or where it is coming from.

I ordered my son's Christmas gifts and never got it. Thank to you guys. Never deal with you guys again. I had to tell my son Santa Claus didn't come as I was crying because Fedex took a crap on me and my son. Thanks.

FedEx Marina Del Rey CA lied repeatedly about delivering a package to me that never materialized. This is the second Christmas they've done that. I was home the entire time they "attempted" delivery (and left no note). What do they do with all the loot, I wonder. I would never send through them but I can't stop others who send & lose out more than I do. After my last one hour on hold with them, I hung up. I'm not going to play that game but do not appreciate their criminality.

Fedex customer service has sunk to levels lower than the cable TV companies customer service. First their driver says I was not home to sign for the package when I was home all day awaiting the delivery and then the package disappears off the truck before it arrives back at their hub to be re-scanned for delivery again the next day. This package happened to contain a $1,500.00 electronic fish finder so I am really doubting that it was just lost and more likely it was stolen by someone at Fedex and that is why it disappeared from their tracking system without my signature and without any other trace.

I would have given them 0 stars instead of 1 if I could. The only good is my regular delivery lady is very nice and courteous. Now the ugly, I have had so many problems with shipping times and service it is ridiculous. Standard deliveries with my regular driver seem to be hit and miss, but when I receive items with a day or two service there is almost always an issue, never on time and the other drivers are rude and ignorant. I have watched them literally throw my packages like a bale of hay up my steps to my door damaging the contents. There was another guy who kept wedging the packages in front of my door so I could not get out of my house. I got a hold of customer service about it since it took me over 10 minutes to get out of my door and I had to damage the package and contents to open the door. If there was a fire in my house I could have literally been killed because of this jerk.

Have contacted FedEx several times in regards to them leaving packages next to the dumpster at the end of the driveway. This is a quarter mile from the house. No response and they keep doing it. Thanks.

I have filed several complaints for the same reason and, nothing changes. I live in a Senior & Disabled small apartment building. The drivers are too lazy to bring packages to the door and leave them at the front door. I have had packages stolen a couple times! Also I am in a wheelchair and can't get my packages from the front door to my apartment. I do have all this information in my delivery manager but, it doesn't seem to matter. When you file a complaint they tell you what you would want to hear but, do nothing. It's the same Bull ** with UPS & USPS.

Received email that package was delivered at 2:30 pm 12/19/2020, I was outside my driveway and house from 1:30 to 3:30 doing yard work. Filed a claim and they can deliver to a residential if not required to have a signature. So the driver either delivered to wrong address, or did not deliver and lied, this has happened more than once with FedEx Ground. So far FedEx Express ok but I always have the same driver. I will see how the claim go but it's up to the vendor as My word means nothing to FedEx. As far as signatures required I have had packaged left without knocking on door and delivery email read driver signed.

Customer service is totally useless. FedEx didn't deliver the package to me. Shipped to my address with the overnight service, didn't receive it after waiting for 8 days. On its tracking site, it said it was stuck at one center for the whole week without movement. Called the support, they created a claim number, they promised to investigate and call me back with the results. No one called me back. After 5 days of waiting I called them back again just to find out that my claim # was closed, quietly, because the claim needs to be received from the shipper. And nobody informed me about it and I had no way to find out about it without calling them again. Supervisor wasn't available, they asked to leave a number so that she can call me back, yeah, already said that, didn't they. And when I asked where I can file an official complaint about the service, the agent said it's not possible.

On November, 25, I was able to beat the odds and purchase a Playstation 5 online through Walmart.com. My shipment was supposed to go out on December, 1 and arrive on December, 3. That did not happen. My shipment did not go out until December 3 and was due to arrive on December, 6. Fed-Ex pushed that date back to December, 7. I constantly tracked the progress of the shipment several times daily. December, 7 @ 7:52a, my shipment arrived at the local warehouse which services my area. There has been no movement on that shipment since that time.

This is the worst customer service that I have ever experienced. I received notification that my prepaid package had been delivered on Dec. 11. More than a week later, I still have not received the package. Every time I call Fedex, I get a new case number and they tell me that I will receive a call the next day, the call never comes. Nothing but a run around and no customer assistance. I will never choose Fedex as a courier.

I am extremely disappointed with the service I continue to receive. When I call Fed Ex about packages in the past I have been told things that was not upheld to. I run a company and I have to always tell my clients that they will not have their product for the event due to fed ex not doing what they said they were going to do. I have also had inventory ruined due to this as well. This time my date was changed once again without anyone calling or sending a notification to my phone. By the time I got a chance to check the tracking and called I was told that I couldn't even come to pick it up. Due to it being at a warehouse.

Fedex has delivered 4 times within the past 4 days and left all packages at the end of a long driveway vs at the house or even by the garage. The drivers falsify where packages were dropped off. Be aware.

Having had very disappointing experiences with other shippers in the past and having had a very good experience with Fed Ex International Shipping last year, I decided to send some 'one-of-a-kind' vintage gifts to family who live in a rural area out west. They have frequent Fed Ex deliveries to the farm and hadn't experienced any problems. They've described their regular Fed Ex drivers as friendly and knowledgeable; they would always drive the truck up the road to the house to leave the packages by the door. Not so with the latest botched delivery! The packages were not brought up to the house, but were put over the fence at the County road by a cattle pen past 9 p.m.!

Don't use FedEx for your shipments. EVER!!! They fake deliveries, they will tell you your package was delivered and you will never see it. Pay a little extra for UPS or even use USPS, avoid Fedex at any cost! Their customer service is a joke also. We ordered a large part for our vehicle, the package is 7 ft long and weighs 50 lbs. We were home all day and no packages arrived. We went to the warehouse where it was scanned last time and were not let inside. At the gate, we were told that "they will look for it" and will call back. I asked them to go see if it's still at the warehouse, but this lady kept repeating "at my end, it shows it was delivered". Kept calling and asking to speak to a manager and customer service representative just hung up. I haven't seen such a bad customer service.

My shipment was tracked Dec 5 in Tacoma WA. The delivery location is Friday Harbor WA. It is now tracked in Ohio (Dec 18). Delivery is estimated Dec 28. That is 23 days for a shipment that is in the same state. I tried calling customer service. No live person, the recording never asked me for my tracking number. I would like to know the reason it was shipped to Ohio and also why it would take 11 days to get back. Also why is there no customer service?

I had two packages and received notifications they were delivered and left at front door, however I never received the packages. When I used USPS or UPS the packages were delivered and received. I called customer service. The automated system is terrible. You get nothing resolved after waiting for over an hour on the phone. When you filed claims about missing packages they never follow up with you. The same package was delivered Tuesday.... I never got it, they said it was delivered on Thursday.... I never got then they mark it as lost! I will never use Federal Express again ... This is so terrible.

I have never in my life had any one company screw up so many times in just a few months as FedEx. Had a delivery never leave their sorting facility in Osseo MN. It's been a month and still nothing, have a second shipment that just arrived there 7 days ago, and guess what, it's never moved, so now thats twice in the same location, I also have a third package one day away from that same facility and my hopes are not high that it will not be a hat trick. I also had a package sent from San Francisco get lost, ok so the second time the shipper sent the package I was raking leaves in my front yard when my phone beeped letting me know the FedEx package had arrived....Not! I was 10 feet from the driveway and no FEDEX Driver ever came down my driveway.

FedEx failed to deliver my package stating that the address was incorrect - the address has worked fine for USPS, UPS, DHL, Amazon, etc. for years now so it's obviously a FedEx issue. Their online chat bot said I had to call, I called and the phone bot said I had to speak to a representative but that it couldn't connect me to one. I have tried every option to get ahold of someone at this poor excuse for a company with zero success. I can't even file a claim for my lost package since they apparently can't deliver it - but that requires a live representative which at this point I don't think exists. My advice is to avoid FedEx at all costs, their customer support is as bad as their delivery service.

Not sure what is going on with this company, I have ordered lots of things over the internet and used other shipping companies. Every time I use Fedex it can be coming from Canada same century as me and yet I still have to pay at the door. The start of 2020 I ordered a stand and I paid the fees and everything was good, now Dec 14, 2020 I get a letter in the mail from fedex that I own $40 for that package fees. Now I been trying to find the papers to say I paid it and having hard time trying to find something from the start of the year. Something is not right, I feel like the company is taking money from people whenever they can, if you can use another shipping service do it, this company is ripping people off.

Paid additional fees to have my package delivered faster only to find out that my package arrive in destination country (Canada), and then was rerouted to the United States for no reason which ended up taking longer to be delivered. So much for express delivered. Thanks Fedex.

I pre ordered a game from Walmart because they promised I would have it on game day, the same day everyone would also be playing this new release, which was on the 10th of December, 2020. Unfortunately they used FedEx for their shipping and my game never showed up. It was reported to be sitting 15 minutes from my home address. I called FedEx and they told me, not to worry, it was a day late and that I couldn't pick it up, it will be delivered by end of day tomorrow. On the 11th, it was now out for delivery again and never showed.

Fed Ex has to be the worst delivery service on the planet. It seems my deliveries are always late and some of the delivery people are the worst. The other day I received a couple packages and I watched the guy carry them from the truck to my house. He dropped them walking up to the house then picked them up and literally dropped them to the ground at the end of my sidewalk that is about fifteen feet from my house. I then watched him take some packages across the street and literally flung them on their porch. My latest experience is I have ordered some items for Christmas from a company that ships free but of course they send it the cheapest way which was Fed Ex smart post. You never know when you will receive these shipments. The package was shipped a week ago and it is still sitting in the Indianapolis facility. If I have a choice I will never use Fed ex again!!

FedEx Smartpost is cheap, and shippers use it so they can "waive" shipping on orders over $X amount. You get what you pay for. I have had more things lost in transit and FedEx always blames USPS. Every time, it is FedEx that is the problem. My favorite tracking update is "No scheduled delivery date is available at this time," which comes after the scheduled delivery notification "by 9 pm on XX/XX/****" that then gets updated to the next day and finally to that obtuse tracking update message. HUH? Call them and you get the runaround. Ask the shipper to start a claim because FedEx surely won't, and they will tell you just that: "contact the shipper." Try to refuse the package after you've found it elsewhere, and they will tell you that you can't. You have to get a return label from the sender. Right... "REFUSED. RETURN TO SENDER" works just fine. FedEx is awful and their corporate leaders don't care.

They told me my package would be delivered by 8pm that I have to sign for. I waited all day for it and 8:30pm they say it would be there the next day by 8pm. REALLY!!!! You want me to stay home another day waiting for a delivery? They transfer my call to someone in another country!!!! WHAT!!! I couldn’t be there the next day again for a whole day waiting for someone to deliver or to not deliver!!! Automated answers your call unless you call a store, who then transfers you to another country!!! I’m so pissed!!! I would rather use USPS, but the company sending me my package uses these incapable ignorant unamerican company to deliver for them. NOT me or anyone else that ask my opinion.

FedEx is the most frustrating company I have ever dealt with. My incompetent delivery driver keeps leaving my neighbor's packages at my address, which is clearly and boldly posted on my large mailbox. I've called the company to complain at least a half-dozen times prior to Covid. Since Covid hit, I've simply been putting the packages in my car and delivery to the proper address as a courtesy. But today four gigantic boxes were left at my gate. I tried to call and get them picked up and re-delivered, but their phone system kept giving me the run-around because they do NOT want to deal with customers. After seven different calls, with the system telling me I couldn't be helped, I finally called and lied, saying I was the original shipper.

I will NEVER use Fedex for anything. I unfortunately was to receive 2 packages from 2 different merchants the same day. They were being delivered by the same driver. My house is ** and they were delivered to **. Not even close to my address. FedEx said they spoke with the driver and that they know he delivered them to the wrong address. After numerous calls to them (I won't even get into all the calls and all the run around I received) and a full day and a half goes by I am told that the driver went back to the house that he inadvertently delivered my packages and that they said they didn't have them. I do not believe he went to the house. He probably went to the wrong house if he went at all since he obviously cannot read. They just do not care and they have horrible drivers that they defend.

I paid for two day shipping on a package. On the delivery day, I get a notification from FedEx that they tried to deliver my package and I was not there. I work from home. I would have heard a knock. There was no door slip saying they attempted to deliver my package either. I don't think they were even in the area, and they just saw I expected my package in two business days and lied about attempting the delivery as an excuse. Bad service, and not the first time I've had trouble with FedEx delaying deliveries.

FedEx was supposed to pick up a package from Arizona and take it to Spokane, Wa. They took it to New Jersey. I called them several times before it got to New Jersey and they still took the package there. It was supposed to be delivered on the 4th but now I have to wait until the 13th. I was told it would be delivered on the 10th when I called them previously.

Updated on 12/14/2020: First pkg delivered several miles away. Person saw my phone number and called me. I reported to company, even gave them the address where they needed to pick up my pkg and to deliver to me. After 2 days, no response so my husband drove to stranger's house to get our pkg. Next, person who received my pkg decided to keep it. I called FedEx, report filed, no call back as promised, pkg lost forever.

I suppose to get a parcel from Fedex which is time sensitive product inside and Fedex knew about it but instead of delivering this on next day (from Mississauga to Toronto which is about 30kms within shipper to receiver) they put the parcel into a storage trailer and left it in Mississauga as they are very busy and cannot handle the workload at all. It's 5 days now and still no sign of tracking moving at all. This is worst mistake of my life to use FedEx. They are very incompetent as compared to their competitors UPS and Purolator. FEDEX MANAGEMENT is not capable to handling the rush parcel situations at all. So be careful to use them for time sensitive freight.

Dropped a package off on Monday, told it would be delivered on Thursday. Thursday I'm told sorry, not till Friday. No reason, just couldn't do the job. When I pushed for an explanation (after an hour on the phone trying to bypass the automated system), all I got were excuses and "covid" and "holidays" and "we have a lot of packages". This makes no sense as 1) they're in the business of delivering so none of this should be a surprise and 2) Amazon can manage to deliver literally millions of orders in a timely manner, so why not a company whose BUSINESS is delivering? FedEx is just another example of a big company who simply doesn't care about anything but the bottom line. Not customers, not even about retaining customers, just how much money they can make off the people who need a delivery service and are unfortunate enough to choose this one. Never again, FedEx. You're the pits.

This year I have had 4 bad experiences with Fedex. First delivery was dropped at wrong address. 6 house down from mine. Next was a completely different street. My next one was 3 days late and my final has not arrived. As of 12/3/20 today never showed up. This is the only company I have had delivery problems with. The first one cost me over 150.00 dollars for damage. I would and I will insist on other delivery options than Fedex. They should be on time all the time and teach their drivers how to read an address. I will not buy from anyone that uses their service. UPS is always on time.

It's December 3rd and I'm waiting for a package to get to me from New Jersey. The tracking number tells me it left Chicago at 10:30AM this morning and will be delivered by end of day today in Minneapolis MN. I knew that would never happen. I tried calling the customer service number at 4:35PM to find out if this information was correct that it would be delivered. I get on the phone the with the wonderful Fed Ex computer. Give it the tracking number and says yes it will be delivered today. We all know that's not true but you have to play the game. I ask to talk to a human to clarify where the package is. It tells me I can't. They won't know anything either. Well no doubt. I just want to clarify it won't be here today since it's now 5pm and I don't want expensive equipment left outside.

Had an autopart sent to my business at extra expense for "faster" delivery. Per delivery driver no one was there at his first attempt [might be true we were cleaning due to COVID - but someone should have answered the door if someone had come to the door]. Next day - I was there in the front lobby waiting for 2 hrs [starting 8:25AM] - by 10:30 I was wondering what was going on - I checked the tracking number and it said a driver already "attempted" to deliver at 9:34am - absolutely a lie - I was there waiting. We have multiple glass windows, IF the driver had come to the front door I would have seen him. I did receive another package from FedEX 30 min later - so I WAS THERE.

One package a.w (**) is laying with Fedex from 1 month. They are not bothered to deliver the same or not attending our calls and emails.. Very bad service. Customer officer is not bothered to answer us..

On Oct. 5, I sent confidential time-sensitive documents via Fed Ex ground from Sacramento, CA to Denver, CO. I used FedEx's online tracker to track the package's progress. It did not arrive to FedEx's Denver location until Oct. 30, and then the tracking system said a label was smudged and "Shipping Delayed." After several more days, both I and the intended recipient of my documents began separately, and then together, calling FedEx for an explanation. We submitted written claim forms. We sat on lengthy holds, and when we finally reached a live person, twice they verified the package's location in Denver, said they would report back to us within 24 hours and would resolve our claim within one to five days. We heard nothing further. We continued multiple times to find a representative who would return our calls to no avail. It is now Dec. 1 and FedEx has done nothing. I've since shipped the documents again by another carrier.

Not sure where to begin with this farce. So, package delivered from the states, wasn’t home but I did receive a “missed a parcel” through the letterbox. I followed the instructions on the back of the card but the website refuses to work, so I call, 8 times I was mucked about by people who clearly were working from home, contacted them on Twitter, the department I need to speak to are not answering their phone. Now I’m stuck, what do I do now?

I noticed the word "Street" was missing from my address on the confirmation. There's a house with the same address in my neighborhood that ends in "Court". I'm concerned because my package should have been here by now. When I tried to call customer service to make sure my package was going to the right address the automated service couldn't help me and refused to transfer me to an agent. Completely useless. I don't even know what my options are at this point.

Do not deliver during store hours. They deliver when THEY want to. Packages broken. Customer Service is non-existent. You also cannot call the Baton Rouge Fedex on Coursey. Also they have address as 10781 Coursey Boulevard in mapping programs. Their actual Address is 10781 Coursey Court. You will not find this place if you do not know the CORRECT address. They have not changed this mistake in years. I bet they do not have too many people coming into the Baton Rouge location.

** Do not deliver during store hours. They deliver when THEY want to. Packages broken. Customer Service is non-existent. You also cannot call the Baton Rouge Fedex on Coursey. Also they have address as ** in mapping programs. Their actual Address is **. You will not find this place if you do not know the CORRECT address. They have not changed this mistake in years. I bet they do not have too many people coming into the Baton Rouge location.

4th misdelivered or package stolen by the FedEx driver in 2 weeks. Watched the truck drive down the street and right pass my house today. 5 minutes later I got a text from FEDEX claiming they had just delivered my package to my front door. 4th "missing" package they claim to have delivered in 2 weeks. "Customer Service" says they can't do anything about it or even tell me who the driver is. They say I have to contact the shipper to have them file a complaint. Sounds to me like theft and fraud. They keep the package assuming the shipper has insurance and will simply ship another item, while they get free Christmas gifts. Never Use FEDEX!!!

I bought some stuff from an online store and they shipped it through FedEx. I get an email from FedEx requesting me to fill out a form, which I did. They then said they needed a copy of my passport, so I sent it over right away. This was a week and a half ago. I've sent several follow up emails since then and have not heard back. The one time they replied was to tell me, again, to send a copy of my passport, which I did again, to no reply. I'm very upset because now Black Friday is upon us, which I'm sure entails more delays and I still receive no reply from them despite my constant check-ins. I already got an email saying that my package can be sent back to the sender if it continues being delayed, which I don't understand given I did everything they asked!

Calling FEDEX customer service since November 14th, 2020. So, let me start my review. Each time I call them, they transfer my call to different rep and that rep asks me “how can I help you”. Is it a game or tricky business? Or all reps tired of answering customers and wanna play soccer by passing a ball or customer to each other. Last time I called them November 27th, 2020 Christine picked up the phone and I told her that I’m going to leave a bad review on Trustpilot and Consumer Affairs, plus BBB.

So I was told by Fedex Tracking that my package would arrive on a Wednesday by 8pm. I was very excited to get my package, I stayed at home and waited for it to come. Then around 8pm I was told that it was delayed and pending. I was furious. I understand if it takes an extra day but if it says that it was going to be there on Wednesday, it should be here on Wednesday if it wasn’t going to be Wednesday say a different day, don’t tell me a specific day and time and never show. UPS is so much better, and they give accurate estimates.

I ordered a cell phone for a company that used FedEx to deliver. I got a tracking number and tracked my item it arrived in my area on Nov 15 but could not be derived because of rain (FEDEX does not deliver to my area in the rain was told by company) it was rescheduled to be delivered on Tuesday the 17. Tuesday come and went and my item was not at my home. Called the next day and they advised me they would look into it and call me back. Now we are here on the 20th and it said on their tracking site that it will be delivered by end of business today but in the notes it says it's been sent back to the shipper! I call Fedex and they say the shipper has requested that it be returned to them!

I have a neighbor who receives lots of mail order items (UPS, FEDEX, AMAZON) and we live on a cul-da-sac. My driveway is used by all three to turn their large trucks around, I have a asphalt drive that is very thin and can not handle these heavy trucks. So I had a sign made that is 24 inches by 18 inches with black lettering that states; "NO TURNAROUND UPS FEDEX AMAZON". Now almost everyone can read, but it seems that the FedEx either cannot or does not care, but continues to try to use my driveway to turn around their trucks. Now comes the best part. I purchased a laptop computer and guess who delivers it. FEDEX and he will not come and bring it to my door, he drops it in my driveway, but little does he know I have him on video and I am trying to get them to not deliver anything to my home. AND FEDEX WILL NOT ANSWER MY PHONE CALLS!

I have had several problems with FedEx over the past 6 months, but here is most recent. My package is sitting in MO. It has been in one location with out being sent out. The customer service is terrible. They can't even tell me the address of where exactly it is so I can try to go pick it up myself. The last problem I had prior to this one, I received my package with a medical device inside that was flattened on one side and had a tire tread pattern on it. It was ripped open and I found the papers from inside on the front sidewalk near my neighbors house. Absolutely horrible service.

This company is so incompetent it’s just sad. I’m truly terrified that this company will be handling the vaccine delivery logistics! Today was the fifth time in about 2 year span that their driver is incapable of entering the community gate access code to open the gate. Even though it’s provided in my FedEx Account Manager under Delivery Instructions and also provided with the merchant where I placed the order for delivery.

I've had ongoing delivery problems with FedEx ever since I moved to my current address. They just dump everything in the building lobby instead of delivering to your door like UPS, Amazon, and all other delivery services. Our building management has no policy for them to just deliver to the lobby. Drivers are just LAZY. I contacted FedEx months ago, and they were supposed to update my profile. I've even created an account with them and updated my delivery instructions to deliver to my door. NOTHING has changed, and it is impossible to connect with a human to resolve! I cringe every time I see a company is shipping something with FedEx.

Package has been sitting since 7:35am Wednesday Nov 11 with no delivery being made. I will no longer purchase from any place that uses FedEx for shipping. Forget trying to speak with a live person in customer service. It's UPS or USPS from now on.

FEDEX UK are completely uncontactable. Nobody answers their phone number and no one replies to their emails, even when it is a response to an email they sent. Customer communication is atrocious. God knows how their customers ever manage to send parcels with them. I am about to review couriers with a view to making a change for our business, FEDEX certainly won't be on the invite list.

A package was sent to family, which I requested a signature. Fedex rep stated it would be an additional cost. I paid the additional cost to find out package was left with no signature. Called Fedex to discuss and ask for a Refund. Rep on phone stated due to Covid they are not required to get signatures. I asked why didn't the associate that charged the fee state that info. I requested to speak to a manager, rep stated, "No. They are not taking calls because it is on the website regarding Covid." I asked the rep again, "If it is on Fedex website, and I went into a FedEx store shouldn't they have known and not charged me the fee." This was the worst experience, I was charged, and there will be no refund. I will never use Fedex again.

When a package is sent out.. the Sender fills out a slip that says exactly where they'd like the package goes.. This is what the sender is paying for. FedEx, does not read the destination ticket... It relies on decades of back info that is by no means current and decide they will not deliver to you and they lie constantly saying you weren't there, except that one doesn't work with me (been here and still disabled, home during a pandemic) until you spend about 30 mins fighting through automation to get a human, then they are just Rude.

Fed Ex Complaint. This is the third time Fed Ex emailed me and lied saying they tried to deliver a package, but I was not home. They did not try. They give poor service or are just plain lazy and choose to lie on the customer and blame me because they maybe had other things to do or are overloaded. My doorbell works, I was at home waiting or the delivery. No notice was left on the door saying they attempted delivery, so essentially, they are lying. I see why Amazon decided to drop them.

I had a scheduled delivery that was supposed to be delivered on a Thursday. Late Thursday I got a notice that delivery was delayed until Friday. Tracking shows it was on the delivery truck around 7:15 AM on Friday. The delivery was delayed again with Saturday as the date. It is now Monday and my package still has not been delivered and there is no update to the tracking. When I try to call FedEx, I get automation and no further information than what the tracking site gives. When paying for shipping this is unacceptable!

Original delivery date was to be 11/5, then 11/9, then 11/6, now 11/10. Efforts to contact company's customer service resulted on being hung up on. This package requires a signature and I have had to change my plans multiple times as the delivery date varied repeatedly. This is an extremely poor way to run a company. No explanation and no way to reach a representative.

I conducted a transaction at a local Fed Ex store assuming the to/and return was a total of $50 but was billed for $75. After 2 calls to customer service of which each agent outright lied to me, the 3rd agent transferred me to a customer advocate in Central America (I am in the US). As a senior citizen, I felt I was taken advantage of; when returning to the Fed Ex store location I was told, $25 to send and $50 to return - asked why I wasn't told that, the response was we don't know return charges --- they should print that on the receipt or have a customer sign something that return package charges are "UNKNOWN" so that consumers can make informed decisions to do, or not the transaction. Customer service was useless. Very disappointed in this company.

On October 29, at 3:38PM, I paid for overnight shipping of a new cell phone to be delivered to my daughter, who attends college out of state. On October 30, the tracking showed that it would arrive at 4:30 PM, to the nearest location to her college, 24 miles away. She drove there at 6:30 PM, and the package had not arrived. The tracking then showed 'Pending'. I called Customer Service on October 31, since tracking still showed 'Pending' 2 days later. I asked for a credit for the $84 I spent to ship it overnight. I was told that as of March, 2020, they are no longer giving credit or refunds. I was livid!

Unreliable by far. I paid for overnight. It was not delivered until 4 days later. It was my passport and I had an airline ticket I had to postpone. They refused to accelerate my delivery despite me begging them to do so. Customer service hanged up the phone twice, and after that simply made it difficult for me to reach them. I would not use them again. There are plenty of express deliveries companies out there.

On October 27, 2020 I have a item that was not delivered to me by FedEX. The driver who is a female FedEx driver signed off that she had delivered my package to my door at 5:56 PM on a Tuesday. Now keep in mind where I live at I and my family were home and I that is really tiny and hidden and a few of my neighbors do also. I can see from inside my home on live camera screen, anyone who walks to my door and stairway the FedEx driver never attempted to deliver my package unless she is a ghost. The driver knew what kind of item it was from the packaging and stole it for herself. Boy did I call and complain about her nothing has been resolved as of yet. Shoppers please Beware of using FedEx to receive or ship your packages you work too hard for certain employees like this one to steal your things because the drivers and in house will steal your packages from FedEx company, use a different shipping company to protect yourself from theft.

Thank you, they resolved in time. I am very happy.

Having issues with FedEx deliveries. 3 packages were lost in different times. No one at home... package left at front door... Looks like drivers are stealing our stuff. Because items are never found costing me money. FedEx is doing a very bad job. Trying to talk to anyone from custoer service but that's a mission impossible. FedEx sucks...

I've had REPEATED bad experiences with FedEx and getting through to customer service is a nightmare (if you can). Examples.

We have booked a shipment from USA to India and it was a complete nightmare. Total shipment was of 4 packages out of which FedEx misplaced 1 package. We had to deliver this shipment on offshore vessel so we requested FedEx to expedite but a complete unprofessional approach. No one responding at all. I would never used FedEx in my life.

I am medically exempt from wearing a mask and carry a letter to prove it. One of your employees, knowing this told me if I came in without a mask again he would throw me out. This was done with 4 other witnesses. It was embarrassing, no one made eye contact with me after this and even after showing him my doctors letter excluding me, he didn't apologize and went on to defend his aggression. I felt threatened, humiliated for having a medical condition I can't control and I'm still shaking writing this and it's been an hour since I left. This individual needs to be "trained" or fired.

My "overnight" package was 5 days late. I requested them to return it to sender and I am still waiting, about 10 days overall now. I requested a refund and they said they probably could not, but would notify me by email. No email yet. I have call 10 times for updates and they always promise to call me back the same day. They only called me once. Very frustrating experience!!!

So i have been using FedEx SmartPost for a while. Back in May, I ordered something from Etsy. I never received the product and when I made a "manage delivery" account, I saw that fedex tried to deliver it to Colorado (I live in VA) and the address was correct. But, it doesn't end there. Smartpost was ok for the few shipments after that until recently. Even though it takes 8-10 days to get here from literally only a few hours away (why? I have no idea). About a week and a half ago, my package was 53 miles from my house the day before a Saturday delivery. On Friday, they moved my package from 53 miles away to OHIO!!! So, they redid my delivery date for the following Tues. On Tues, my package says "delivered". I see the fedex truck but no package.

FedEx can't do anything right. Not going to use them ever again, if I can help it. I couldn't even send a box of pants to my kid in college without FedEx telling me no one answered the door (it's a frat, classes are remote, so everyone is home), then they lost the package completely but by that time I didn't know where my tracking number was, and you can't talk to them without it. They also claimed to make an attempt to deliver a laptop to me on a day when I was at home waiting for it, they said no one answered the door. Bogus.

Today I received a call from a neighbor around the corner. She was letting me know that packages had been delivered to her door that belong to us. We went to retrieve them, and she said this has happened before with FedEx shipments. Only two of my three expected packages were delivered, so I thought I would contact FedEx to have them deliver the remaining box to our door. It turns out that is not so easy.

I get my monthly auto ship deliveries from Fedex and have had problems in the past with my delivery dates getting pushed back but this month was the worst yet. My original order from this month was lost and the company that I ordered from had me wait several days to be sure that it didn’t pop up somewhere. After 10 days the company sent out a replacement order and I received my tracking information. It said that my package would arrive on Saturday (yesterday). I waited for the package to arrive and checked my tracking again on the Fedex site. The date had changed to Sunday (today). I again waited for my delivery all afternoon, checking periodically throughout the day. I checked in at dinner time tonight and it now says delivery date pending with no date. I am now considering stopping my auto ship because the only delivery option is Fedex and I don’t want to deal with this every month.

The FedEx driver pulls into the driveway and throws the box onto the grass and then leaves. I called FedEx on Thursday to complain and was told it would be sent to the supervisor and I would get a call. Of course, no call. I called again on Saturday and was transferred 3 times to the same person and then cut off. I finally got through and was told it would be reported and I would get a call by the end of the day. You guessed it: No Call! A few months ago I came home to find 3 boxes on the lawn net to the mailbox. We have no dogs or fence and the front porch is only 30 feet away. UPS has always brought it to the door.

I scheduled a return to Bed Bath & Beyond on September 25th, 2020. The drivers from FEDEX arrived at the wrong address and reported that no one was home to the office. I received a text message to their communications. I immediately notified the office that I was indeed home and no one rang the bell. The rep reached-out to the drivers in the field and had them to return to retrieve the package from my home.

In my city, Streets and Places are mostly used in one direction, and they alternate, e.g. 1st Street, then 1st Place, then 2nd Street, then 2nd Place, and so on. Going the opposite direction, they mostly alternate between Avenues and Drives. This is one of the very first things mentioned to a new driver in our city, to help them acclimate and get around easier. This is not too dissimilar from nearly every city on the planet, at least in as much that they use at their own discretion, Street, Place, Way, Broadway, Avenue, etc. and the other variances in the local language.

Fedex lost my wedding invitations that I spent weeks working on; only to tell me I must contact the distributors of the invitations for a refund!!! No customer agent offered any assistance; not even a coupon or something for Fedex printing. I am beyond disgusted.

I am an international student pursuing Masters in Australia. After considering all the options to deliver some necessary items for myself from India, we believed choosing FedEx would be great. But we highly regret our decision. It has been over a month that my package has been stuck in Delhi and I have to contact the customer service desk everyday. After being on call for 25 mins I get the same update of the package being stuck in Delhi for custom clearance. The estimated delivery date was 21st September 2020. Even after paying a high fees because of the COVID restrictions, this is the kind of service provided by FedEx. Me and my family have been irritated and frustrated with multiple follow-ups and emails but still haven’t got any significant improvement with the package shipping. I would not recommend choosing FedEx to have your packages delivered internationally. Highly disappointed.

I wish I could give it zero stars. First of all does the FedEx in Jamaica have any control at all over packages sent from the United States to Jamaica via their courier? I sent a box with four items valuing less than 100USD and the package was held for weeks almost a month before my parents could receive it. The delay was not due to Covid; instead for some reason which showed that they had little control over what happens to packages after they arrive there. What's even worst is the items I sent were to aid in treating my parent's health condition. This was just the worst experience I've had.

My courier was shipped from Hopkinton 1 month back and till time I have not got any update about it after too many calls and emails. After 1 month they are asking me to come and collect from another city, which is far from my city and not guiding me properly. They didnt inform sender that the destination address is out of the coverage area of FedEx and accepted the shipment and till 1 month I have always got the answer that my shipment is going to be delivered today or tomorrow on urgent basis.

The following day I checked the FedEx website only to find a notice a delivery exception stating that FedEx had attempted delivery Sunday morning and were unable to complete the delivery because no one was home and the delivery would be rescheduled two days later. The Sunday delivery attempt by FedEx was made on an unscheduled day with no notice of the change. At this point I do not trust FedEx service and not willing to risk wasting another day waiting for them. I am in process of making arrangements to pick up the package myself at a local FedEx facility.

The last few FedEx deliveries to my residence, the driver simply dropped the package on my driveway or my front lawn, where almost every package had some kind of damage. I have stopped buying from vendors who ship via FedEx.

Leaving packages in DOWNSTAIRS LOBBY - have had items stolen! They Won't deliver to door. THEY Won't EVEN CALL on the INTERCOM! Why bother for extra costs - just use regular postal system. Then WAIT ON PHONE For literally an HOUR 2 find out what is going on!

Product delivered to wrong bldg./apt. Left in front of door outside for 5days in the rain. Person knocked on our front door 5 days later to advise of our delivery. I asked why did she wait 5 bus days to advise of delivery. We just moved into townhome development. Called FedEx when I got text stating delivered. Drop in front door, went outside. Nothing. Box is 140lb. Can't miss it. Box schedule for pickup by dept store that I placed order. Besides horrible neighbors FEDEX HAS HORRIBLE SERVICE. With expensive product like this one signature should BE REQUIRED...

Very frustrating and the worst customer service repeatedly. I wish I could choose my shippers because I would never choose FedEx. I have had the worst experience every time I am expected to receive a parcel through them. They can never ship to my location (No other companies like DHL or Canada post has never had any issues). AVOID fedex at all costs!!!!

I moved into a new house and I called to provide my new current address. Despite how many times I gave my street address and how many times I use examples and how many times and spelled it, representatives are untrained and uneducated and they still kept misspelling the first word to my street. Word is "Cotton" they kept putting "Cartune". How stupid! Doesn't even sound alike. Caused my delivery to be put off a whole week!! The driver couldn't find it, of course. Keep lying and putting FAKE delivery dates to pacify the customer. Changed my delivery date 5 or 5 times!! My pkg remained with FedEx for 2 weeks waiting to be delivered. They need to retrain their reps and send to back to school you learn how to spell.

Twice, FedEx in the past 2 months has delivered packages to the wrong address, then threw them on my driveway down by the curb. This time, they left if on the sidewalk at my home. I have never seen such poor delivery processes. This is unlike their performance last year, when they were good. They have now fallen so far down, I will never use them again. If something is important, do not use them for delivery. It is a risk and you will be unhappy with the results!

FED EX failed to deliver a chair for my daughter who is taking her classes at home. For over 10 days it was stated it was on a truck for delivery. When I called fed ex I was very cheerfully told it was over 7 days with no change in status and that it was my responsibility to contact the seller. Fed Ex appeared to take no ownership and exonerated themselves of any responsibility. I was less than impressed with the service they were supposed to provide.

I ordered a camera from a company in New York. It was shipped on Sept. 16, 2020 and delivery was scheduled for Sept. 19. I am required to sign for it. I waited at home all day on the 19th and it didn't arrive. When I tried to track it the only response is "in transit". I live in Raleigh, NC and on the 19th it was in transit to Durham, NC which is about fifteen miles away. Then, all night and until 3:40 on the 20th it is listed as "in transit" from Durham to Morrisville, NC which is about six miles from my house. I have seen FedEx trucks in my neighborhood today, the 20th. But none stopped at my house. I called FedEx and spoke with an agent but got no additional information. The status is that delivery is undetermined. It seems that FedEx either has no idea what is going on or knows and won't tell me. I am very annoyed that I am stuck at home to sign for a package that may not arrive from six miles away and they won't give me any useful information.

My package never arrived. They said it did. Only got 1 live person on the phone after about 12 attempts and online requests. The live person got my tracking number and they just didn't respond anymore. I could hear people talking in the background. She never spoke to me again so I hung up after 35 minutes. They leave packages in the rain when I have a covered carport and front porch. They flat out suck. They don't give a **. I never got this package. I can't get a response. They should be liable.

FEDEX do not deliver package when scheduled. Customer Services 800 number are overseas, rude, and never know anything. Drivers have been opening packages to steal. I have called to report and complaint but they do not want to. Customer Services Representative are from overseas and they do not have any way to contact the warehouse, managers, or supervisors directly. VERY POOR SERVICES.

I ordered a wall-charging unit for my Tesla. FedEx had it in their possession on a Saturday. On Tuesday it finally left their terminal in Tracy, CA. It made it as far as New Mexico on Wednesday, but on Thursday morning, was back in Tracy, CA! It’s now Saturday, one week later, and it is right where it started. Worse than that, in my opinion, the customer service reps straight-up lie, or just confabulate. Thursday, when the package had returned back to CA, the rep said it would still arrive on Friday as scheduled in NC as he had access to internal scans the consumer could not see!

Ordered a $360.00 tailgate for my truck which was being shipped from Texas. On 09/16/20 I received a text that stated my package was on the truck for delivery. I see the FedEx truck pull outside my residence and immediately open the garage door and walk out to meet the driver to see if he needs help, he never gets out of the truck and leaves. I get another text 5 minutes later that advises "an attempt was made to deliver the package but the driver could not make contact and another attempt would be made on 09/17/20. Waited around all day and no package came.

I had a package for a pre-ordered item. I have a FedEx account and I have updated my details there. Hell, my address can be googled and it'll provide pin-point location. Fedex was unable to find my address. I live in downtown Seattle but apparently that's an obscure place according to FedEx. On 09/13/2020 the package was shipped. On 09/15/2020 I got an exception "Shipping Manager is unable to find the address, contact the communication center". I contacted the communication center and informed them of the issue, the representative told me all was taken care of they'd attempt redelivery that day or the next. I pleaded for attempting redelivery that day. The representative said they'd try. No attempt was made on 09/15/2020.

Over a period of 6 weeks, a certain subcontracted driver started on our FedEx route. 4 times in a row, the driver has driven over a garden border, damaging it each time. He also comes close to hitting the carport. No other drivers have this maneuvering issue here. He even harassed the elderly semi-feral cat that spends some time on our porch, angrily telling the cat to go away and shoving a 15 lb box at him. The driver had also been keeping our packages on his truck for days at a time, showing on tracking as "no delivery attempted due to local weather", when we were not having bad weather. One of those times, the driver HAD been at my home. He was on camera, digging around in his truck for 5 minutes, then left, running over my garden border on the way out, again.

Package being shipped from Cali to AZ. Somehow these dimwits managed to send it to Ohio and then lose it. Customer service is a joke and they obviously don’t care. Use UPS, DHL or even USPS if you have a choice.

My MacBook was scheduled to arrive today. My home is flooded and I’m staying elsewhere. I waited in my driveway in my car for 2 hours ( over an hour outside delivery time). I watched the FedEx driver pass my house and go down the street to a neighbors. I was hopeful thinking that when he left, he’d stop and I can finally go home and get my homework done.

I am waiting for 2 packages that are for a single product. One package has been sitting at my local FedEx office for 4 days and each time I call I am told they are extremely behind and it's sitting on a trailer. They won't even permit me to come pick it up myself. Each day the status says it will be delivered that day but never arrives. The second package sat at a location less than 2 hours from my city and state and is now in route to a city and state 6 hours from where it was in the opposite direction and all representatives can tell me is that's their route. FedEx has become unreliable.

Today Fedex sent a text that they were unable to deliver my package that contained expensive meat because they damaged the package and disposed of it. When I called, I spoke to 2 robots who were very fake and insincere, who kept repeating the same sentences and they could not provide any other answers because they did not have any information and were there to follow company policies and procedures. They clearly stated that they did not care one bit that the package was damaged and were there to sound like robots to just get paid by Fedex and follow the company policies and procedures. Imagine what those policies and procedures are! This delivery service is very expensive, and yet it cannot deliver on its promises and services. It cannot and should not be relied on and be aware that you would not get in touch with anyone who will be interested in resolving your issues.

I'm a loyal FedEx customer. Therefore I choose them to ship my boxes and luggage to Europe, but I'm so DISAPPOINTED with their service. My luggage containing all my clothing never made it to the end destination. The only information FedEx gave me about the whereabouts of my luggage is that they don't know where it is, that it's lost, and cannot do anything about it. Besides, FedEx made me feel foolish for using their service to ship luggage instead of a box since they are just capable of shipping boxes. So, why did you accept my luggage to be shipped in the first place?

Every time I order something online and they used FedEx I never get it on the date promise and if I get it then it's two weeks later. Also they will leave your package at the wrong address. This company has went downhill.

Fedex reflected Pending no delivery date available. After I contacted customer service the status quickly went to Delivered. No delivery was made! Security footage review by local police confirm no delivery of a 48.5 pound package happened in the timeframe noted by Fedex. The security system is state of the art and clearly captures the street and entire building front. Two minor packages were delivered without incident two days prior but the expensive package was “Lost at North Wales Pa warehouse when my shipper contacted Fedex. Dishonest and very unreliable The offshore customer service is not honest and offers no assistance! I was told”Delivery made You deal”. So much for company professionalism. Buyer beware. None of my corporate colleagues or I will use FedEx ever again. I warn others to exercise extreme caution with dishonest service and care of the company. Use a competitor.

I was sent an email earlier today saying package out for delivery. So I stayed home to assure I was here since it was a costly item and a decent size package. As time passed I checked the status and it showed the driver had attempted delivery but no one was home (lie!) I was sitting in the living room, front door AND garage wide open.

I live in a rural, forested area surrounded by wildlife. This requires that I receive larger packages in a delivery box located next to my mailbox. Otherwise local animals destroy the package shortly after its arrival. I regularly receive UPS, USPS, and even freelance contractor deliveries. Only Fedex fails to place my packages in the giant delivery box. I have had food packages and medical packages destroyed three times this year simply due to the negligence, incompetence, and outright dishonesty in the latest case of their driver(s). Yes, my medical supplies were destroyed, but when I investigated, I was informed by my supplier that Fedex had claimed to have delivered the package directly to a household member. In reality, they tossed the box out of the truck about 50 yards from my house leaving it out in the open where it was chewed into bits by animals.

Gained a change in venue rather unexpectedly late in the '19 stanza and frankly a little gun shy with what I might be in for at the new zip code in terms of package receipt and general services. Disabled, single seventy year old guy blah blah so any co. that makes it just a little bit easier for me is a welcome plus. Located in SWFL, I'm frankly in awe of how these guys even fulfill their duties with ground temps in excess of 100 degrees most of the year too. My FedeX guy is so fast between the knock on the door and my getting to it that he's back in his truck like Santa on his sleigh... Caught up with him err almost on Labor Day W/E with a Sunday delivery no less. Told him how much I appreciated him from the walkway and he returned the greeting in kind. Best customer service I have seen or heard in a good long while...

We shipped a package from Southern California to Northern California and the package is nowhere to be located after a week. Every day it gets being pushed further for delivery and the best part is we cannot even reach a Manager In-charge, the top brass is so Wuss or sissy even to face or talk to someone?? USPS usually delivers in 3 days to 4 days Max. Try Not or in fact NEVER use FedEx. I hope and Pray Amazon gives them a Tough time and starts a service to Compete and Finish FedEx down the road. Don't sleep over it FedEx guys. One fine day your jobs will be gone too.

I try to never order anything that will be shipped FedEx because of all the issues I've had with them. The seller had to switch delivery services at the last minute without telling me so I was stuck. FedEx never sent me a shipping notification and I didn't learn it was shipped until I called the seller wondering where my stuff was. I called FedEx to see what was going on with my package. They claimed the driver tried to deliver it on Friday and no one was home. This shouldn't matter since it does NOT need to be signed for. Plus, I was home all day Friday and NO ONE came to my house and no attempted delivery paper was left. This has happened before with this company. I had to schedule to pick up my package at a FedEx location on Tuesday. They are supposed to call me when it is there so I can pick it up. I will be amazed if they actually call me.

Recently order few items from Walmart. 2 chairs and Target dining table. They used FedEx service to deliver my items. All items delivered separately with delay. Their service damage other companies Reputation too. I would never use them again.

Every time I order something from a business and realize my product will be delivered via FedEx, I cringe. I have yet to have a good experience with this company. When I complain about late deliveries, customer service basically says it's coming. I would love to know why I have to sit and wait for a delivery all day only to learn that it's not on its way even though the tracking says it is. I usually don't find out until 9pm on the day the package is supposed to be delivered that my item won't be there until the next day. But then that often times turns out to be a lie. And to make matters worse, the box that I received today, two days late, has been torn to shreds and taped up again. The Target tape was ripped up as though someone had opened it. This wouldn't be so bad if FedEx would just communicate that they lost the package and that is what took so long. Instead, they try to make it seem like I'm being unreasonably impatient.

I received an area rug that was shipped by FedEx. It took two weeks to arrive and the plastic packaging protecting the rug was torn, exposing about a foot of the rug. As a result, the rug was frayed at that end and wet from rain. These folks don't seem to care, just get it delivered.

BEWARE: You must declare the value of your package or Fed Ex does not assume any responsibility if they 'lose' it. I sent a surfboard back, and Fed Ex was supposed to affix the label because I ordered a return pick up. The driver came to my house and took the board, all boxed up and ready to go, and assured me he would affix the label. What ended up being delivered was a basketball, and the $550 surfboard was gone. Obviously the driver affixed the wrong label. EVERYONE I SPOKE TO AT FED EX WAS RUDE AND UNHELPFUL. EVERYONE SAID THERE WAS NOTHING THEY COULD DO. FED EX SETTLED MY CLAIM AT $147 AND I AM STILL WAITING FOR A CHECK. THE BOARD WAS WORTH $550 BUT SINCE I DIDN'T KNOW A VALUE NEEDED TO BE DECLARED (I never use Fed Ex, no one asked), THEY WON'T PAY ME FOR THE VALUE EVEN THOUGH I SUBMITTED ALL MY RECEIPTS, PICTURES AND PROOF. THERE IS NO ONE TO TALK TO TO DISPUTE THE CLAIM, AND I ENDED UP GETTING PUT ON HOLD, ONCE FOR 2 HOURS, WAITING TO TALK TO SOMEONE WHO CAN HELP. NO ONE CARES. THE BOARD WAS OBVIOUSLY STOLEN AND THIS GIANT CORPORATION COULD CARE LESS. NEVER EVER SEND ANYTHING FED EX IF YOU CAN HELP IT. I am absolutely astounded at the lack of customer service and absolute 'too bad for you' attitude of this company and every single person I spoke to. I will make sure Fed Ex never receives another dime from me.

I have a problem with a missing pkg. The pkg was coming from outside the United States and made it to the FedEx office on 08/11/20 and was set out for delivery at 10:30 AM on that very day, I waited all day to receive my pkg, but later found that it was rescheduled for the following day 08/12/20. Therefore, I waited for the second day.

Well on the 08/24/2020 we ordered a package from Amazon and the next day I was send a tracking number that it would be here on 08/28/2020. Okay I waited all day for them to deliver it. When 4 pm came after waiting all day I call customer service and was told that my package was misplaced and they would get back to me on Sunday 08/30/2020. I was send a email that it would be here Monday 08/31/2020. Again I waited all day and at 4 pm, l call customer service again and was told that it’s on it way again. I waited all day so about 8:30 pm I call again to ask when my package is going to be delivered and they don’t know when, I said, "Let me talk to your supervisor." She said, "That’s Mrs **." So after waiting 25 minutes on the phone I said, "Can you tell when my package going to be delivered?" She hang the phone up on me. That’s not fair when I pay my money to buy something for my home and they lose it. I am so upset.

I detest FedEx. They refuse to deliver packages to my door. They leave parcels in the driveway that can be stolen. They lie and say the package was delivered to the door. I canceled service with one company due to their choice of carrier. FedEx is just awful.

Updated on 08/28/2020: The saga continues. The package they said they could not deliver still sits at the facility. Say it is pending delivery. They say it means it will be delivered Saturday through Tuesday. So according to them my life must come to standstill for four more days for them because their driver did not want to come to the door to see if anyone was home on the delivery day. I contacted Dell and they said there was nothing they could do. I could not even go to the delivery facility to pick up the package. This is so customer unfriendly. To be continued.

The last 2 packages I had delivered within the past 4 months were left on my driveway (clearly visible from the street) and not on my front porch. The current package I have been waiting for shows in tracking as "In transit" at the FedEx warehouse (30 min from my home) for 5 days.