FedEx Reviews

We had a firepit delivered, this was the second shipment as the first time it came damaged. When they delivered the first one the delivery driver graciously helped bring it to the backyard. (I gave a nice tip). The new one was delivered today and the driver said he will not help my wife bring it 30 feet to the back yard. HE left the firepit on the front driveway, did not help check for the parts and left. Very unprofessional.

I received 6 messages about a Sunday delivery and then I called FedEx number and was told, "Well we will deliver Monday. Monday sometime." Wasted my whole day waiting for the delivery. FedEx used to be a good company but well they need some new leadership to get them back on track. They rarely answer the phones. Called a 24 hour number and it rang 6 times then it hung me up.

Fed Ex has a problem with their labeling. I have a long address with a unit number that is consistently left off their label. However, other shippers (Amazon, USPS, UPS) do not have any problem getting my complete address and unit number on their labels. I get their deliveries all the time without a problem. This happens to me only with Fed Ex. Fed Ex customer service always politely informs me that I am not able to make the correction because only the seller can do that. I keep trying though! Then I am responsible for contacting the seller to relay all of that information. This takes time away from other things that I need to do in my life and it is aggravating and inconvenient. I have not found any way to direct a formal complaint to Fed Ex. If there is a way, I hope someone will post it so I can give them that feedback.

On Wednesday, October 6, my bank sent a new credit card to my apartment address via FedEx. On Thursday, October 7, I got a voice message from FedEx alerting me that the delivery would be on Friday, October 8, before noon. I stayed in my apartment all morning so I would be able to accept the delivery. However, I only found a sticker on my apartment door in the afternoon saying that FedEx tried to deliver but nobody was present. The FedEx person made no attempt to contact me.

Ordered phone from Walmart. Fedex sent email said delivered. I was home all day no delivery. Called, got case number. FedEx never followed up on my inquiry. The driver stole my phone. Made two more attempts to resolve delivery issue. bBth failed. This company must steal thousands of dollars of merchandise monthly. Very pathetic service. Will not use again. Company should be investigated for theft.

They have not credited the GST to my account and in fact they have used wrong GST. Due their mistake they are not doing anything causing great loss and stress to me. When I call them they are just giving excuses.

I'm not going to repeat all the problems mentioned in all the other reviews. Yes, 95% of deliveries are AT LEAST 5 days late, up to a month. And, on the rare occasion they do actually deliver on-time, they deliver to the wrong address, usually several blocks away. My solution is to no longer order from any company that cannot offer me an alternate delivery service. I then notify the company's corporate office that I will be placing all my orders with one of their competitors who will ship via a reliable company. For example, I order online constantly from Home Depot, however they will not allow me to request an alternate delivery company. Even their phone reps said the majority of their calls related to FedEx problems.

Received automated call advising delivery next day, need to be present to sign. No delivery was attempted until 5th day - notice left when I was at meeting offsite - would return next day. No attempt next day or following day. Much effort to reach human to ask, if cannot determine re-delivery date, is it where I can pick it up FedEx cannot track or communicate with trucks. It's now 8 days it's been on a truck somewhere. Really needed this item. Disappointed. Note: outgoing shipping process with FedEx is very good - its receiving end that was not.

UPDATED 10/3/2021: No process update after 09/22 for 7 days, And then suddenly the 1st delivery attempted on 09/29 (Wed) But nobody was not at home (now I'm not sure delivery person really came to my house or different house). Next day (09/30, Thu), Did not attempt to deliver and wasted whole day for waiting a package. On 10/01 (Fri), Waited for whole day but nobody rang a doorbell even saw a FedEx delivery truck two times passing home. However, delivery process showed The 2nd attempt was made around 3 PM. Your delivery person is a liar or cannot read a number of address?

The last 4 packages I have received from Fedex in the last 4 months have been late, and delivered to wrong address in my neighborhood. The items varied in size, value, and delivery service. Fedex customer service is just as bad. From customer service to managers, they are equally bad. Fedex has become so horrible that I have stopped making purchases if I can verify that Fedex is the only option for delivery. It is sad to see such a well known, formerly dependable delivery company go down hill so bad. UPS and the USPS have been great, even with Covid. Fedex continues to use Covid as their main excuse. This along with losing Amazon contract. It is no wonder they lost it, judging by their pathetic track record.

In addition to the delivery charge, I paid $5.55 to have the package delivered during a set 3 hour timeframe to ensure I would be home to sign for it. Four days later still no package. Customer service no help.

Supposed to be delivered on Monday (according to their tracking info). Kept getting delayed.. It says out for delivery in truck. It is now Friday and I guess my new cellphone has been sitting in a truck for a week. I called and they said they'll call me back. Terrible. Now their tracking info says delayed and pending. I just want my package (cellphone)!!!! Ridiculous!!

I had a high-end guitar shipped from a guitar store in Vancouver to my home in Whitehorse. The shipper structed FedEx because he said they are good with protecting fragile items. Turns out FedEx has my 4k dollar guitar farmed out to third-party carriers who had no tracking ability. My package tracked to Edmonton Alberta and then stopped, but with a promised delivery date based on apparently nothing. I called FedEx when my guitar didn't arrive and went through 3 customer agents over 4 hours. I was put on hold for an hour with nothing but dead air so I eventually hung up and started again.

I paid $1000 for a item that I Never had delivered. Was supposed to signed and was signed for me by FedEx, signed C 19. I have a door camera. It was never delivered and FedEx and eBay has denied my claim saying that it was. I am out $1000. I WILL NEVER USE FEDEX AGAIN. I will be telling all my friends and family about how I got robbed by eBay and FedEx.

Ordered a package from Vatican City to Louisiana that arrived in 2 days via DHL. When I forwarded the package from Louisiana to California, I chose FedEx Express Overnight with guaranteed delivery. Quite the cost. I shipped the package and it arrived at the FedEx hub in Memphis that same night (Monday). It's now 48 hours later and it's still in Memphis with no expected delivery date.

The FedEx app has a section for delivery instructions for the delivery driver....mine is always "leave at back door," and I have even left notes on the door. They NEVER leave the packages at the back door. Why does the app even give that option when the driver obviously doesn't have to follow those instruction. I have a video doorbell and one time a driver even ducked down low enough that he didn't think it would be catch him on the video...wrong...it caught him. I've even complained to the company; hasn't chance changed a thing. These guys are horrible. I have started asking the seller what shipping company they use. If they tell me FedEx, I buy elsewhere. You want excellent service? Go with UPS. They are amazing!

I cannot detail the appalling experience I have had with FedEx over the last week or so...so much has gone wrong, a novel would not be length enough to describe it...I made a very expensive purchase from Lego, every time I interact with FedEx after failing to receive one of two boxes shipped from Lego, I encounter incompetence, and an astonishing indifference to the distress I have experienced trying to get the second box delivered...I still have yet to receive it even though Lego arranged to resend the missing items via expedited ship...

FedEx only cares about money, not customers. The company clearly prioritizes businesses who are willing to pay money to ship items to customers. They do not care about recipients of packages. Many times I have had packages that are "lost" or that are delivered far beyond the "expected delivery date." Most recently, I had a package that I was required to sign for that was to be delivered on Friday morning. I had to stay home from work to sign for the package only to have said package not show up even though the website continued to say the package was "on time" and was expected to be delivered between 9:15 a.m. and 2:20 p.m.

I called to correct delivery hour info for our facility (local small animal hospital). We get deliveries daily based on vendors/products availability. Some products are controlled drugs, some are cold shipped and others are special order meds for patients. We have set hours Monday-Friday. For some reason our delivery drivers always show up when we are closed only. Which then delays/postpones everything. We are on day 4 of waiting for a controlled anesthetic drug, this has caused us to postpone a procedure due to FedEx's inconsistent deliveries.

I wish I had read these reviews sooner. They charge you more for “overnight shipping” but don’t overnight it. Then when you spend an hour on the phone with customer service to get a refund you finally talk to a supervisor who tells you you didn’t pay for weekend delivery. Except I dropped off my delivery on a Thursday so it should have been delivered on Friday (which is what their computer system showed when I selected it) so that feedback doesn’t make sense as it is… STOP OVERCHARGING PEOPLE AND NOT DELIVERING! And, on that note have better customer service supervisors who can at least make things right when the customer was misinformed. I’ll be using UPS and USPS going forward.

After missing three (3) scheduled delivery dates, my package was determined to be lost. TERRIBLE & UNRELIABLE service. Shipping from Jacksonville FL to Chattanooga TN took about 3 weeks to determine the package was lost. Tracking showed that the box made it to a facility an hour from my house when it was redirected to a Mississippi facility over 7 hours away. Then it sat for over a week and just disappeared. TERRIBLE & UNRELIABLE service.

It's a fact for me, that FedEx never delivers your package when it is scheduled. In the past year, I have purchased items from shopgoodwill.com, and they use FedEx. I wish they offered UPS for delivery but they don't. FedEx is a horrible service. Never has my package been delivered on the day it's supposed to. And I have to call and complain about when it will be delivered. I sit home all day on my delivery date and they never show up. Then, around 3pm the lazy drivers they have post that no one was available, or the business was closed. They're a bunch of liars. I hate buying from companies that use this crappy carrier. I wish I could give them a 5 star rating. MINUS 5 star rating to be exact.

Sat around waiting for scheduled delivery. They gave me a date. They never showed up. No explanation. No new day. Must sign for it. Don't say you are coming if you are not. This use to be the premier shipping company.

Stay back there third party vehicles into our carports. They are rude. They do not deliver on time. I have been waiting 3 days for this package to come. Every day they say it's going to be delivered. The previous shipment had been broken into and only one filter left out of three. I do not trust these third-party drivers because they are not FedEx. I have explicit instructions to leave behind my grill because we have a lot of crackheads coming around stealing packages but they do not follow directions these third-party wannabes.

FedEx has consistently delayed delivery for perishable items. The most recently delayed a perishable food shipment by 2 days. This has happened 2 other times. It was in the delivery city on time. Another time flowers were marked as on a truck ready for delivery for 3 days. The flowers were brown and dead when they were finally delivered. They also make it difficult to get to customer service. Don’t use for perishable items.

I am calling since last few days to get my parcel.

I started using FedEx after USPS never got better after a full year. In the beginning I was telling anyone and everyone how great it was. Fast delivery. Tracking. Ran on Sunday. Now delivery is taking three times longer. Tracking is rare. Delivery dates always pending. No Saturdays or Sundays. Bad as USPS plus now no Saturday pickup.

Never responds to my emails (going on for 1,5 months). I called and waited 40 minutes, then they referred me to another email address which also never responds (2weeks+). I got a toll fee for a package that was supposed to be free of charge. This fee is 150$ which is unreasonable for something that is supposed to be free. And they are neglecting to answer or fix this. As unprofessional as it comes, I am surprised if this company still exists by the time you read this review. Steer away if possible, UPS, DHL express, and smaller service-oriented companies are way better!

Paid for priority shipping for chocolates from the UK. Three weeks later and nothing. All promised delivery dates missed and no current delivery date. Worse, they say they cannot guarantee the state of the chocolates I spent $360 and it is likely they will be damaged and I will need to send them photos and put on a claim. Unhelpful, rude and a complete waste of time and money.

Delivery driver says "attempted delivery, customer not home". This is complete **! I've been home all damn day! Also, no attempted delivery tag left. Now I have to wait another 4 days for delivery AND I won't even be home on their updated date!! Contact customer service for help, at this point I'm just getting the run around. FedEx sucks..

A Fed Ex driver knocked on my door to ask if I was the person the package he was delivering belonged to. After telling him no, that’s not me, I saw him go to the apartment across from mine. Later that day a family member came to visit me and said there was a package in front of my door. So the Fed Ex delivery driver left the package in front of my door anyway, even though I specifically told him it wasn’t mine. The package didn’t have an apartment #. I called Fed Ex customer service and told them the situation, thinking they would send a driver to pick up the package but was told it shows package delivered. After explaining several times it did not belong to me, the agent told me to leave it in front of my door and the person who the package is addressed to will come pick it up. Really???? So I guess I will have to do Fed Ex job for them and go out of my way and take this package back to a Fed Ex office. Terrible service Fed Ex!!!!

FedEx will make it so very difficult to get your packages, it seems as though this is their thing. I am at the point of writing this review because too many times the same thing has happened. I've ordered online since the year 2000 and can tell you FedEx is nothing like UPS, USPS or Amazon. One example is, they will not come to your door and knock and will take the package back and automatically schedule a delivery the next day. They will not call you, EVER and that would omit most of the issues, especially if you have a locked apartment building. If you call FedEx, they won't offer any solution if your package must be signed for. If this type of thing happened once or twice, I would not bother to post a review, but this seems to be every time whether I order something for myself or someone else.

FedEx consistently delays shipment of items. This is not an occasional issue, it happens every time I have a package delivered through them. I had a package at one location in the California desert for almost a week, before it finally moved on. What should have taken several days, took weeks. Unbelievable poor performance. I would never use FedEx to intentionally deliver anything.

My experience with FedEx has been a complete nightmare. I ordered a parcel that had to be directly signed for that I didn't know about and I couldn't be home at all to receive the package and they wouldn't wave the signature or send it to another address. After 3 attempts to deliver I was told that I would have to pick it up at the FedEx building that is 3 1/2 hours away. Even though I paid for the parcel and the shipping I had no power to control any of it. Only the shipper could make any changes which he assured me he did. Bottom line worst experience with shipping ever. I told them to send it back and at this point I don't even care if I get my money back. Be aware the customer service is a complete joke. They can't do a thing

Over the past 30 plus years I've tried to avoid FedEx shipping due to their poor handling of packages and freight shipping. When you really need a shipment on time I say AVOID FEDEX! Recently I ordered a product for an injured relative that would make their life just a little bit better. As usual Fedex delayed the shipment! The product was in their hub to be shipped that day and somehow it went back to the hub and is due to arrive a day later. Things do happen, in this case Fedex somehow botches the job anytime there is time crunch!

I left Palm Beach Florida on Thursday morning, 8/26 had the Hotel ship my suitcase using their corporate account with Fed Ex. I was assured that ground shipping would suffice and ETA would be Tuesday, 8/31. Thankfully I insured my suitcase, I have just learned that the bag has been sitting in the trailer in the Orlando Hub since Sunday when I initially received notification that the bag was in transit. So the Bag is sitting in Orlando Florida since Sat. with items that I desperately need. I called and found out that they had to open a claim to locate the bag and will provide an update tomorrow Thursday morning. So the bag never left the State of Florida. 1 week has gone by. DON'T USE FED EX!

I ask that all my packages be delivered to my back door where it is covered and secure. Fedex consistently leaves my packages in front of my garage exposed to the weather and unsecured. I have spoken with local management several times and always get the same response, ”I will speak to the driver.” Then they hang up on me and won’t allow me to speak. Totally unprofessional and rude. If I have a choice, I will never use fedex.

My packaged was delivered on the sidewalk. I have Ring doorbell and driver pulled off before I got outside. The box was completely damaged. Tried calling them but they TAPED over tracking number. Terrible.

The Fedex delivery driver advised me that he is unable to bring the 150lb item he is delivering into my home. Why is Fedex delivering heavy packages if this policy is in place? Why wasn't I advised of this in advance so I can make arrangements? Am I to lift it myself? Am I the only one who sees an issue with this? This is poor service.

I placed 2 orders with a company for products I was going to test out for my clients in my Massage Business. Both orders shipped on the same day. Both packages came through Indianapolis (closest big city to me), and then departed for OTHER STATES many hours out of the way in defiance of all logic and reason when the packages should have gone up to South Bend and on to my location for delivery. Each package went to a completely different location: one went to Ohio and back and was finally delivered today 8/31, the other went up to Michigan and made its way over to the Detroit area, about 5 hours away from me and has no delivery date posted.

Fedex is utterly useless. I ordered a package that was delayed multiple times because I was not there to receive it. I contacted Fedex and told them I could not be at my business location on demand. They agreed to have the package dropped off at a local pickup location. I called this location over the course of two weeks to check on the package, yet it was never there. Finally, I called Fedex to check on this package again. It had been returned to the shipper. I was not able to reach customer service because the automated voice told me, "A representative will not be able to provide further information on this package". I will never use Fedex by choice again.

I was flat out LIED to twice by FedEx. My order needed to be signed for, which meant I could not plan a day, simply to have them cancel bbn with days. These people will Lie to you, and expect you to accept one of the coldest apologies ever. They could care less you had to mess up your days because of their inability to stand by their word.

FedEx is one sorry Company!!!! If I had a choice, I would never let them deliver any of my orders. They put your packages on the front porch so anyone can steal them and no matter about the weather. They send your orders to the wrong address. I really don't want to put a star at all because they don't deserve one!!!!

I have had several deliveries left on the edge of the porch that had food product or vitamins in them. God forbid they put delivery boxes near the front door (a few feet away) out of the sun or possible rain. Good luck trying to get a representative or even an email address. Terrible customer service - obviously they DO NOT CARE.

It appears that the entire FedEx business model is to make delivery time promises it cannot keep. My purchases sometimes require a signature which means I must wait around only to find out that it is not going to meet the promised schedule. Why do they lie about every delivery? Just tell me when you are actually going to deliver so I am not waiting around all the time? FedEx: Better Late Than Never. Should be the new slogan.

Got a notification that my package was delivered. I'm standing in my doorway not even a FedEx truck goes by. I call to file a claim for 4 days straight. They kept saying tomorrow it will be delivered. Tomorrow. Tomorrow. It never comes. I call a fifth time and the customer service that they had closed out my claim even though I have never received my package. Do not send packages with them. They do not deliver. All the driver does is scan it delivered but keep the packages.

No need to detail all my experiences. Consistent with other complaints, slow or non delivery, vague and/or inaccurate tracking information, unable to locate missing packages. Ineffective customer service, in short totally substandard performance. Almost any other carrier is to be preferred over FedEx.

I ordered a product on Aug. 18. Upon tracking my item online the arrival date changed 3 x's. It has been in transit out of 6 cities and is now in Phoenix, 100 miles away where it will sit until Sept. 6., unless they change to a later date again. They are doing this to many businesses and FedEx tells the consumer to contact the seller which is resolved by a refund from the seller according to other reviews.

I don't understand why businesses or people still use FedEx. Nearly every experience I've had with them has been memorable, and not in a good way. Any time a service uses them, my purchase arrives late or is left at the wrong home. With UPS, everything arrives on time and has always been left at my house. It's to the point that if a site I'm looking at uses FedEx, I won't buy their products.

This is the worst delivery service available today. Not only have they still not delivered my package 4 days late. They flat out lied and said they tried to deliver it. But our cameras tell the truth.

I ordered a mattress with shipping by Fed Ex beginning on Wednesday 8/11. It was scheduled, with a 1-5 business day window, to be delivered on Monday 8/16. The mattress arrived in Charlotte NC at 12:05am on Monday 8/16 and even though the tracking system now showed a delivery address in Seneca SC, the mattress was sent to Wilmington NC and a delayed delivery date of Tuesday 8/17th was shown. It was sent back to Charlotte late that night, with the delivery date was delayed again to Wednesday 8/18, where it sat all day and was finally sent to Greenville SC too late to be delivered to Seneca. I called customer service and was assured it would be delivered Thursday 8/19. Now I am told they “can’t find a van to take it to Seneca so it SHOULD be delivered by end of day Friday 8/20”. This is literally all Fed Ex does - move things from here to there.

Worst ever! Package containing medicine not received. Two days overdue. Days of erroneous information, still not able to give an ETA for when the package will be delivered. No ability to speak to a supervisor only inept call center representatives located outside of the US. No resolution to the problem. USE ANY TRANSPORTATION METHOD OTHER THAN FEDEX!!

Avoid FedEx at all costs. I shipped 4 boxes internationally using FedEx express international (not a cheap option). 1 of the 4 boxes is lost... The customer service has been absolutely useless and my package is nowhere to be found (27 x 27 x 13 inches at 56 lb is not a small box where it is just misplaced and it's been missing for a month a half).

FedEx is a complete disaster. On a two separate occasions package delivered to the wrong address. Customer service is nonexisting. Refused to talk to me about any potential solution. Very rude, unpolite and unprofessional.

I am amazed with the lack of competence of their staff. A whole week I've been trying to ship a hazmat package with no luck. Spoke to 15 different people from different departments over the phone, and not one gave me the proper information on how to ship that package. Right on the opposite - every single last one of them was giving me wrong information. I drove over 100 miles from one FedEx location to another in the Dallas -Fort Worth area where they were telling me to go, and in each location I was being told, I am at the wrong place.

I WANT TO TELL THE WORLD BEWARE. I HAVE A BUSINESS AND once tried to use Fed Ex to deliver something to a customer in Canada. Not only didn't she get it but instead she got a box of lousy looking NIKE clothing. Worst of all the process to get a refund for the mirror drove me nuts! The fed ex contact tracer was not even a tracer; he kept repeating what I already knew! And had the nerve to tell me the other person had received "the package".

It is like a turtle service. In 21st century they shouldn't survive. The ** was shipped yesterday and still don't have any delivery time. It is from NY to Delaware - 2hrs drive... Please share my concern with your managers to quit using Fedex SmartPost.

On 8/7/21, I spoke to 3 different FedEx Representatives. Each time that I spoke to a different FedEx Representative, I was told a different story as to where my package is, and why it was delayed. To begin with, the first FedEx representative that I spoke with tried to give me wrong information, because she took one look at the status of my package and tried to claim that the package was going to be delivered on 8/7/21, without taking the time to see that is not accurate, and in fact, there was a Delivery Exception on the package, and that Delivery Exception is stated very clearly on the status of the order.

Every time a company uses FedEx for shipping I cringe. Between my husband and I this company has dragged their feet on deliveries or NOT DELIVERED IT AT ALL. I ordered clothing for my children and the part of the package coming with FedEx is STILL NOT HERE. The ONE item sent out with UPS ALREADY ARRIVED and it was shipped after the first package that went out with FedEx. UPS IS AMAZING! USPS SUCKS, FEDEX SUCKS.

I'm going on 3 weeks that I receive a text message from FedEx every morning telling me my package is out for delivery. I've called and opened up a case and I was given a story but assured it was going to be delivered that day! But it wasn't, I called and spoke to someone else the next day and was given the same story but three days later I'm sitting here writing this review and my package has not been delivered. But I did receive that daily text telling me it's out for delivery! Ugh... I am so frustrated!

If you want your package to take twice as long to get to you, if it ever actually does? Try FedEx. Wanna pay more for that? Try FedEx. I had a parcel coming from Texas. Took ALMOST 2 weeks. When I called to ask why it had been sitting in the same part of Washington for almost 5 days, I was rudely told it's because it was sitting in a trailer and probably would be for another week. She said that with the border opening so many people started ordering and they were overwhelmed. Even tho the driver comes to my town with a half empty truck every day. When asked if it would be faster for me to have the shipment refused and order through someone else the girl said "Yep" and hung up on me. Now I have another parcel that was supposed to be here two days ago. Now it says "Possibly Delayed" and has no delivery date. So now it's 7 days since it left Illinois. I could have ridden here on my bike in that time.

My brother sent a used prescription glasses from Colombia for his son who was spending vacations at my house in Houston Texas, who lost his glasses. By the way we are a 5 hour away by air. To date, it's been two weeks and they say it's undergoing import review. Meanwhile, the kid has not left the house for two weeks because he cannot see well. They said, "Description provided is insufficient to classify commodity". Commodity? A used prescription glasses? The worst company in all of US history, what a shame. Never in my life, I'll ever use this junk company again.

Despite repeated calls FedEx continues to deliver my packages to neighbors. The last package I have not been able to track down and have not received it yet. Initially they told me to go to their website and open an account for my complaints. Unfortunately their website didn't have enough bandwidth and I was unable to do that.

I was supposed to receive an order the 29th. It required a signature so it couldn't be delivered. I didn't know that in advance so that's on me. I opted to have it sent to a FedEx drop off location, this one was a Walgreens. I didn't realize that was going to delay it 24 hours but it's possible that it was mentioned somewhere so I'll take that one too. On the 31st I watched the tracking updates every 15 minutes or so all day (important package). When it was getting close to end of day for deliveries I went up to the location thinking maybe the updates are just slow. It was 6:15ish. They hadn't seen the FedEx guy at all yet.

Had an employee called Tiffiny ** who works for express clearance resolution make several derogatory comments towards my gender identity and pushed my shipment through to (return to sender) immediately after telling me she'd have a supervisor call me (which she never did). I begged her to not hang up because I needed her assistance to fill out the form she forced on me (which turns out the company TENSO had already filled out for them that day) and she hung up regardless (knowing it was over an hour wait on hold).

I had historically been experiencing issues with slow deliveries from FedEx Austell Ga. Items were delivered 2-3 days late. Currently (July 2021) Items are far slower than before, I have been waiting for over two weeks for a single item to be delivered about very close to the Fed Ex facility. I called local customer service and was told I was behind many other people and all they could do was send a note to the station to let them know I was concerning about my shipment. Contacting corporate in Memphis Tn. provided no improvement, their efforts have resulted in no delivery to date. The same issues are being experienced by other Fed Ex facilities in the Atlanta area.

I have had the most issues with FedEx. First off, good luck getting your package on the day you are suppose to receive it. On numerous occasions when they would drop off a package We might get a notification via text but I guess pushing the button on the doorbell is too complicated because it is something they don't seem to know how to do. If you have a package that required a signature good luck with that too. Usually it is just dropped off on the porch also and no signature. The latest one was with a custom barrel that was about $1600.00. No signature even though the company sent it out that way.

I shipped a Samsung Smartwatch back to Walmart with their return label. I kept tracking it through FedEx, it was staying in 1 location. I called them, they said they shipped it to Mississippi to a warehouse and would not be sending it back or to Walmart. They were keeping it! I filed a complaint, I spoke to corporate twice. When I spoke to both they confirmed they were keeping it and I wasn't getting my money from them. Don't EVER ship FedEx!

I have used FedEx before and have never had any issues. That is until now. We had two boxes delivered to our home. But here is the horrible part, our home had just burnt down and the FedEx delivery person left the packages on my front steps!!!! The house is burnt down, there is no one living there and you can tell by looking at the home. The fact that the delivery person didn't care or pay any attention just shows how horrible their service is. Then to top it off when I called customer service they wouldn't even listen to me. The guy kept asking for my tracking number, which I explained I didn't have. The guy didn't understand what I was saying. My home was gone and those packages should NEVER have been delivered.

What happened to the best in the business? Priority Overnight Package supposed to be delivered by 10:30. Call FedEx and they now say 12:00. Still does not show up. Call back and they then say "end of day." The package was on the truck at 9:00am. Come on. It's not supposed to be deliver whenever you feel like it, especially to a business. Horr-i-ble.

I will not buy products from people who ship Fedex ever again. UPS gets products from most places in the US to me within 2-3 days. Fed Ex took 7 days to ship products to me in state. Not from another state but from the same state I live in. It took 9 days and 10 days for a product to be delivered from 500 miles away back to back times I ordered. I know Cabelas ships fedex so I have stopped buying from them, because I asked to have them ship UPS or even USPS and they refused.

If a package is ever delivered when FedEx says it's going to be delivered I'm going to fall over and have a stroke. This company is so unprofessional and they lie about virtually everything that has to do with a shipment. From the promise date is supposed to be delivered, to the fake attempt to deliver which happens often. I have cameras outside my house and would see a FedEx driver pull up. They don't yet claim they did. That's just another excuse for terrible service. I've told every vendor I do business with on the East Coast to never use FedEx again when they send to me.

The online shipping process was somewhat confusing so the instructions could be made a little clearer and my shipment was delayed by one day. But I was shipping an African violet plant and it arrived safe and sound.

I kept receiving notifications that my order would be delivered by the end of the day only to see a status change of pending around 5 pm. I called after it happened 3 times and started an investigation. I received a couple more messages saying that my delivery would be arriving by the end of the day only to have the status changed yet again. I called again and was told they cancelled my investigation. When I asked why they told me they would call back and never did. I finally called the company and placed another order that they said would be expedited. Now I'm up to 7 deliveries that have been scheduled only to be changed at the end of the day. I still don't have either order. The worst part about it is that a signature is required for this delivery so now I have 7 days and counting of arranging my schedule to make sure I'm home all day. UPS is so much better. I will always avoid FedEx from now on.

I shall NEVER use Fedex again if I have other options: I ordered 3 ceramic pieces in a month, ALL 3 were delivered broken! Why? The Fedex delivery clerk is a "Thrower", he toss all parcels, boxes, packages from the curbside across the lawn to the front step, YES, even boxes, I witness it with my own eyes and confronted him about it, I saw him did exactly the same today and decided to leave a review for I contacted the Fedex main office regarding the issue, after a month, the same clerk's behavior never changed. To me, this reflects Fedex management's disregard for the welfare of the clients, whom trusted and paid for Fedex's services. What a shameful company.

We have used FedEx for near on 8 years and have decided to leave them. They leave packages at our door and our customer doors and falsely state they have seen the person; or they do not ring the bell and the clients have no idea the package is there. Several packages have gone missing and they refuse to compensate claiming the driver "saw someone home", when we have proven beyond doubt this is false. They then state they are looking into it and actually do not question the drivers or their contractors to identify which ones are falsifying the delivery dockets.

The worst shipping company I have had experience with! Got a call yesterday about unable to deliver package or letter. Called them back at the number provided and no one could give me an answer. Told me I needed an tracking number. Called again the following day and spoke with the delivery driver who had called me the previous day and told me it was too late to find out about the package even though he was the one who called me. Outcome "package lost". Will not use this service unless I have no choice.

Ordered a different pair of shoes that got delivered. I guess with so many parcels moving around some are going to get lost or stolen.

If possible I could have given negative rating. There is no attempt made to deliver a package but in the tracking site it is told that no one is to receive the package, where no signature was necessary to deliver the same. What kind of service is this? I don't understand.

Eight times in the last year or so we have ordered products that are shipped by Fedex from Florida to our residence in Ohio. Every single time I track our shipment on their app and every single time the shipment is late (a week late!). This time the tracking stopped sending updates and is now 3 days late "par for the course!" I called FedEx customer service to get assistance and had to deal with the most awful virtual assistant who hangs up on you without any recourse after a simple question is answered.

The call this delivery by switching my address and delivery to wrong address and I live in a house. They keep thinking I live in apt so they say no apt number. So they don't deliver my stuff. Worst company.

I put delivery instructions for every shipment and a sign on my door, and still every time they ignore it and leave my packages out to be stolen by porch pirates. At this point I’m convinced it takes more energy to ignore me than put packages in the dropbox next to my door. Also they have a knack for losing packages. I’ve called to complain and they told me I’d receive a callback. Never have. Guess they’re just saying that to get me to go away.

My house is in the small road. The delivery man is lazy to find it and delivered to different address. It happened many times. I lost my fee and the package. I did call company but they don't have and ask me go to my neighbor.

As I can recall never really had any issues with FedEx up until the past couple years. I use eBay all the time now. Anytime something is synthetics I dread it because it never gets there on time. Always saying that there's delays that are on understandable. How do you have a weather delay when the sun is shining outside... Not just once, not just twice but every single time FedEx sends a package to me it never arrives when they say they is going to. When I call customer service very rude even got hung up on. Service is definitely not what it used to be...

Even though the package had extra packaging and made it through several locations, it was dropped and damaged while en route to address. FedEx did not pay the insurance and blamed the sender. Photos were taken of the packaging process, but that still was not enough proof that it was packaged well.

FedEx Freight is really bad at delivery. They held my shipment and didn't deliver on the original delivery date. I had to call in and get a appointment set. They didn't keep that appointment, the truck/trailer never left the yard. They didn't call me to set a new appointment or let me know not to waste my time waiting for them all day!!! They treat customers very poorly. It would have been so easy to call and say, "Sorry we won't be coming today," for what ever reason (truck broke down, driver out sick, etc.) Instead they want me to call in again, and make sure it leaves the yard on Monday... Of course if it doesn't then it's Friday again...

For months I have not been getting orders shipped through FedEx. They say "delivered" when tracked. They swear on their lives to the retailer that the package was delivered yet it has not been delivered. I live in a condo building with a security desk that accepts resident packages, but FedEx drivers when questioned have even said "I dropped it off on the porch," no doubt creating an excuse to later swear it must have been stolen off the porch. Did I mention condo building, security desk? NO FRONT PORCH, guys! So, I'm left with a "they say," "she says" situation, out the cash & nothing to show for it! A couple of retailers were FINALLY convinced by me after a big hassle & gave a full refund, but some still charge me a fee! This isn't just a review, it's a plea for help. Does anyone have any suggestions, please?

It took FedEx 9 days to deliver a 2-day package from UT to CA. No refund. No apologies. No one there cares. I could have delivered the check via USPS snail mail in 1/3 of the time. The office clerk at the shipping center was rude too. Never again!

Wow! I have used Fedex for over a decade and did not have any issues until the last couple of years. I usually take it upon myself to write positive reviews because so many are quick to complain. I cannot be silent anymore regarding fedex. Recently, I called to inquire why my delivery was taking 7 days when it was scheduled to take 2-3 days. About 1 hour after a call that went nowhere - no explanation as to why it was taking so long - no weather issues, etc., I receive a text that my delivery is now going to take an additional 2 more days to arrive!!! Do not use Fedex and sell your stock! They used to be a great company but now they are terrible!!!

First delivery went somewhere else. Was in the yard for 2nd delivery. They went by 3 time me standing in the yard try to flag them down. They still delivered it to the wrong house with the reordered one. My address is right on my mailbox at the road. Poor effort on delivery service.

I’d like to know why the 5 stars reviews are duplicated on this site. It makes their score higher than it is?? FedEx is horrible, they outsource to people who say your address doesn’t exist so they get paid without actually working. My house was built in the 60s and I’ve lived in it for 21 yrs., my address is registered with 911 and US post office. I’ve never had trouble getting deliveries from any carrier much less have I ever had a package returned stating invalid address.

Package was order Monday and has been stuck in Ellenwood, GA for the past 3 days. If you have to order anything from the east coast and it has to come thru Ellenwood, GA. DO NOT.. I repeat DO NOT ship it FedEx SmartPost. Your package will be stuck in transit days, sometimes even weeks!

I chose FedEx Express Saver since it guaranteed that I RECEIVED the package on time but I did not even receive my package at all. The package was supposed to be delivered from Katy Texas to Minneapolis, MN in 5-7 business days but now it is more than two weeks and I have not received anything. I contacted back to their customer service and they said that they might lose my package in Georgia. It is quite messed up since the package contains important documents and my IDs and now I have to register all those papers again which cost a lot. The attitude of their representatives is bad too. Very unlikely that I will ever use any FedEx service again.

Never delivered. Lied to multiple times. Drug test and fire driver. Liars. Turned around time sensitive material back to El Paso for No Reason other than the driver is a liar. Tracking number was **. Liars. Never tried to deliver.

HORRIBLE COMPANY! Why even put delivery times and days when drivers won't adhere to them? I have had at least 4 different packages delayed and one relabeled. My current 2 packages are food!! I think one is supposed to be refrigerated. One package I sent gave NO tracking information or anything. Next time I order anything from anywhere I will definitely check who the shipping people are. I will NEVER recommend FedEx to anyone.

These guys have really gone off the deep end this time. Their service was never that great to begin with and now it is downright horrendous! They are telling customers packages will be delivered in 3-5 business days, 7 business days later they still CAN NOT EVEN TELL YOU WHEN YOU WILL GET IT, WOW! So you take people's money, set up false expectations and when everything fails, you continue to keep people in the dark and just have all of your ESL employees practice saying, 'I/We apologize' and other basic language terminology aspiring to be future American capitalists. If you are out to get people, go join the armed forces and maybe you can see some real action, why work in a delivery company and harass professional upstanding people. Big business, if you are part of 'the club', producing and delivering garbage is always an option... (wink)

They hold packages that we have paid for from businesses. Because they are behind and have too many. And close at 6:30. All other delivery companies deliver everything until they are done! This is a National Problem!

RUDE Fedex Driver purposely put two of my three packages in the water on my front porch. Put one on the steps where there was room enough for 10 boxes but just couldn't help himself and put the other two packages in the water which could destroy the contents!

I was supposed to receive a package on 6/25/2021. It requires a signature. So I stayed home all day. That evening I called and it went through to a non_English speaking country. They refused to tell where and refused to transfer me to someone in the US. After they hung up on me twice. I looked up FEDEX in US. I already knew their headquarters was in Nashville. So I called the only US Customer Service number I could find and I got a man in the Freight Department. He was nice, signed me up for text alerts and told me that the package would not be delivered until 6/28/2021. So on the 26th I was not home (my mom is dying and I help take care of her).

I don't normally use FedEx but due to Amazon not having what I wanted I recently got to experience their service. So first package was a king sized headboard bought from Wayfair and shipped through FedEx. Package got lost in transit for 3 days and when it finally was found and arrived there was a hole in the box that luckily only caused minor damage to the back of the headboard. Second was a Walmart order for a car drill attachment orbital polisher. Again FedEx took care of shipping. I was supposed to get it on June 18. It only just arrived on June 23. Overall I hope I never have to use them again. I never had any issues with Amazon, UPS, or USPS shipping.

We ordered wine which was supposed to be delivered over the weekend. It was not. They then attempted to deliver it while we were at work but took it back since it needs a signature. Keep in mind, they've never actually gotten a signature from us in all the times they've delivered to us. I went online and rerouted it so it could be held at a Shaw's supermarket nearby. It said it would be delivered the next day. When I didn't get a confirmation, I called. The first person I spoke with said she'd expedite it and make sure it would be delivered that evening. I didn't hear back again, so I called.

I was expecting to receive my package today, when I read on tracking numbers that they provided it says that they just attempted to deliver it about 15 min ago, while I’m at my apt waiting, they never ring the bell, or call, no door tag whatsoever. I called their representative about this issue, they told me I have come to pick it up at their main location in specific window period times which with Uber ride it will cost me 10x from my shipping fees that I already paid, that just doesn’t make sense. FedEx not just have the worst couriers staff but also the worst customer care service people.

I ordered a breast pump thru my insurance and it got shipped thru Fed Ex in the matter of five days. My package changed cities that's 30 minutes apart. When it finally reached Ohio it again changed cities that are not even 30 minutes apart in 2 days. The last bit of updating on the package is a city that's an hour away. It's been like that for 3 days. It doesn't take 3+ days to deliver a package that is one hour away from its location. Not to mention my delivery date was a week ago. Now my delivery date is “pending”.

FedEx damaged the package, relabeled the barcode, now they cannot find the package. It was completely damaged/lost. The first thing they asked was, "Did you buy insurance? If not, Fedex will only give you $100." I was like, "This was $1650.00 package." No insurance, FedEx doesn't care!!!! I guess I've learned my lesson.

My mother died suddenly not long after taking the second dose of the Pfizer vaccine. I packed some of her belongings, including beautiful glassware, very carefully and professionally as I have moved many times and never had anything broken in transit. The packages arrived at my Malibu address split all the way along two sides, with glass broken inside all over the place. Someone must have THROWN these boxes or worse... it sure looks like someone abused these boxes and some of my neighbors wonder if it was the Malibu address and stereotypes re: people who live here. I ship via UPS all the time and have never seen anything like this. The local FedEx driver is a very hostile man who seems deranged, so that could be it as well. Either way, FedEx is out of control and doing a terrible job.

Fedex decided to use an adult signature for my Xbox series x during the Xbox shortage. I'm going to miss my delivery because I'm going to be working. Had Walmart told me fedex was the default, I would have changed the delivery location. Fedex apparently has this special code that they give to their partners to talk to fedex on behalf of the purchaser. So walmart tells me the terms are the shipper, and I can't do anything about it. Fedex tells me to talk to walmart. See the problem here? It's an infinite closed loop. Neither one of these places want to help me. They just want to get their hands on my Xbox.

Worst company ever. Not only did they not deliver my package, but lie and said they did and that it was signed for, but it wasn't. Then I call and after 40 minutes of waiting finally talk to someone who clearly lied when she said they would call me back. Because I have yet to get a call back. Worst company!!! How can they still be in business. I will be leaving reviews everywhere.

As I was sending a valuable and much needed item, a very small package, I shelled out $ to use FedEx rather than the USPS. Big mistake. 1. On the printed receipt, the delivery date was a full week from send date, already longer than the 1-5 business days you are told. 2. Package failed to arrive on that date. 3. Online Tracking info showed nothing after initial FedEx receiving center near my location, one day after sent — so nothing for 9 days.

I had a package that was suppose to be delivered today at a certain specified time and they change it at the last minute. I called FedEx yesterday and spoke with a representative that said it would definitely be delivered today. This has happened several times. Before FedEx use to be the best. Now they are the worst. Very disappointed

I purchased a beautiful pair of earrings on eBay and they were mailed to me on May 27. According to FedEx tracking something happened to them that caused the package to be relabeled on June 3. There are tire treads on the package so I believe that they were run over. Rather than notify me of this blunder, FedEx sent a dirty, opened package on to be delivered to me on June 7. The driver left the package on my porch and literally ran for the truck. I called FedEx right away after taking pictures to find out what to do and was told how to make a claim. I did so and my claim was denied. My suggestion, DO NOT TRUST FEDEX. They do not take responsibility for your goods!!! I have lost earrings money and wasted time.

Fedex agents know nothing. They always tell me they can get a late packaged delivered or held at a location the same or next day and it NEVER happens. I always ask for a call back, they NEVER call back. I avoid like the plague.

My package arrived and was kept instead of being delivered or returned. There is no communication with partners about what should be sent. It is only after paying a a chunk of money, and sending the package that they say it is supposed to be accompanied by manufacturer documentation. Why doesn't the shipping office know this? What fairness is this?

Someone sent me some paperwork through FedEx the other day and the lazy driver happened to come by while we were at the store. Since I don't drive anymore it is very inconvenient to go out and in any case I do NOT go to Walgreens because the employees at the store in my area are incompetent and rude. Since the package did NOT require a signature it should have been left at my front door but the FedEx driver decided to divert it to the Local Walgreens leaving a notice to pick it up there instead.

I was expecting a package to be delivered on Saturday to my business, which is OPEN. FedEx assumed that my business closed on Saturdays, so decided not to deliver it. Not right!! Bad service! When called, all they could say was ‘sorry’. Bad, bad delivery service!!

Had delivery today, found a big box with heavy electric bike in it on my front LAWN! Great job FedEx. Did you forget the door bell? I have a ring door bell and can't wait to post it online. This just shows total disrespect for people and their property.

My humble opinion and I believe the following: I WILL NEVERRRR use Fedex again, hopefully a more reliable Amazon takes them over some day. Fedex suppose to deliver a package by 12 pm. I do text updates and get a text at 124PM saying the package will be here by 12PM. How idiotic and useless is that! I had a delivery two weeks ago that was a day late and needed to be kept refrigerator so it was no good had to be sent back and now getting it again. Its a must signature and still waiting. This company is a disgrace.

They simply withheld my package and kept it there for two weeks without delivery. Customer looks like being sourced out to Philippines and I can hardly understand their English. Last time to deal with it.

Everything I order from a certain company that uses Fed Ex as their shipping needs Fed Ex keeps denying my package promising it will come by a certain date when it doesn't especially when needed by a certain date. My recent one said definitely by yesterday end of day and no package. Still stuck at last destination. And now saying shipment pending. And last time this happened I had to wait another week to get my important package. And whenever you call customer service it's a miracle if you get them on the phone. I unfortunately am discouraged in buying from the company that uses fed ex because of every time I have issues it's been at least five or more times every time I have had issues with my deliveries from them.

Driver was driving fast. I wasn't dressed so I asked my son to ask him to slow down. My son was very polite but the driver snapped at him and claimed he wasn't driving too fast. I yelled from my door that he was and said I should shut my racist mouth. He ran into his truck, turned up his music and raced off even faster than before. I called the customer service but she claimed without a tracking number, she couldn't identify the driver. I told her I had the address and time but she didn't care to try to figure it out. The driver knew no one would care so he was able to do whatever he wants.

FedEx has been very unreliable. Every time something ships via them I'm nervous. For example two shipments from the same company disappeared after departed status and the same exact spot Indianapolis. Where do these packages go? I am on the second try of the same product which both times ended up out of stock when I wanted my order reshipped. The seller let me know three months later it was again available. Now it's lost again. How can I trust a company that continues to lose packages?

A package I was expecting, was to be delivered on Saturday May 22, 2021 according to FedEx’s tracking site. It got be later in the afternoon and I checked again only to see it was going back to the facility for inspection. I called their customer service and was told that someone would be calling me back shortly to give me an explanation. No such call came. Then Monday May 24, 2021 in the morning I called again and was told someone was definitely going to be calling me that day. No such call. So I called again later that afternoon and was told that the package was definitely be delivered on Tuesday May 25, 2021. 10:45 pm now and still no delivery. Is this any way to do business?

FedEx is the absolute worse delivery company. Over the past year I have had multiple packages get lost. Some arrived open with missing content and even repackaged! Businesses should use alternative Co.

My wife and I, 71 & 72 respectively, are both handicapped so we order from Chewy, this by no means reflects on Chewy. Unfortunately Chewy uses Fedex as their delivery service. While we were out I received an email stating our order had been delivered. There was no order waiting when we arrived home and no door tag. We called fedex and explained the situation to them. They had delivered the package to the wrong address roughly 2 blocks away. Their suggestion “since it’s so close why don’t you go and pick up the package yourself.” I explained that we are handicapped and that’s why we have our pet supplies delivered.

I was expecting a package via FedEx. It was scanned as being delivered to my address. I have that receipt. FedEx never stopped by my home. I have outside cameras proving that. In addition to that, I was at home watching all day. A claim has been filed, numerous calls made with promises by FedEx to investigate and return call within 24 hrs. Not a word from them. I am thoroughly disgusted with FedEx but I am not giving in. I want to know why my shipment was marked as being delivered to my address when it most definitely was not. I want answers and compensation. FedEx, get rid of your drivers who steal and lie.

On May 10, 2021 I was advised by FEDEX that I would be receiving my package that contained frozen foods on May 11, 2021. I waited all day because of the frozen food but no package then I received an email stating the package would arrive May 12, 2021. Again I waited all day and no package and only to receive an email stating the package delivery date is not been determined. It’s May 16, 2021 and the package arrived today and all the food had defrosted and spoiled. Lucky for me Nutrisystem gave me a full refund. It’s not Nutrisystem's fault but I cannot order from Nutrisystem again because I cannot count on FEDEX. Very poor delivery service.

This is the second time I didn’t receive a package. First time I ordered $200 sneakers and never received them. So I had to wait a week or more to get my money back. This time I ordered $70 worth of supplements and I have been home all day looking for it and went to FedEx tracking and it said it was delivered. I believe someone is stealing packages in this area. I sent the company I ordered from to let them know to file a claim to get my money back or they can resend post office, but by all means do not ship FedEx. Customer service is a joke a few other people stated that and it is true they don’t even care. I checked outside, downstairs, everywhere no package in site and I’ve been waiting for it. I will not use them ever again period. If a company uses them I’ll pay for overnight or they use snail mail or they won’t see my dollars. This is ridiculous. You should not have to worry about someone taking your things from a company that is suppose to be legit.

They lied claiming they tried to deliver my package when no one ever showed up, now they keep giving me bogus delivery dates that keep getting pushed back further and further. This company is unethical and are thieves. The customer service is useless and the delivery drivers are liars. Beware. Now I check with companies to see if they use Fedex as a delivery service and if they do I run. I refuse to put up with drivers who steal packages.

Paid for 2 day delivery, called, told "be there tomorrow," next day told same thing, next day told same thing, then told today and still nothing. Talked to a supervisor today and told they have it sitting in a trailer and might unload it in 4 more days. What a joke. I would give negative stars if I could. HE ALSO TOLD ME THAT THEY TELL YOU THAT IT IS ON THE WAY SO YOU DON'T GET MAD AT THEM. JOKE OF A COMPANY.

Every time I use FedEx ground they are always late. They will give a delivery time and never meet it. They will give excuses such as "the business was closed" even though it's going to a residential area. It will sit in your state for several days only to find out it has now been shipped across the country and now needs to get back to you. The incompetency is insane. It isn't even like they're saving money by sending your package around the country several times over so I don't know why this keeps happening. Doesn't matter who I order from, where it's coming from. This always happens. A delivery was supposed to arrive yesterday, later that day I find it's several states over and now they're expecting it to be delivered in 5 more days. One day to mess up and 5 days to fix it? Whenever I have the option I will ALWAYS pick something other than FedEx even if it means paying more. I would avoid them like the plague.

Awful, awful experience. Paid for expedited shipping/Saturday delivery. Ordered item 8 days ago. Delivery date has been kicked back 3 times. The warehouse my package is at is 25 minutes away. In trying to call customer service to speak to an agent, the automated system won't let me even do that. Take my money for an expedited shipping & then do as little as possible to see thru that obligation. That's what I'm getting here. I will go out of my way to never use FedEx again.

Such a horrible experience. They lost (or stole) my package which has new Samsung phone and earphones which I was returning to samsung. They somehow "lost" it within warehouse. No notification to me. Went to their office and they asked to call customer care. Called customer care, they wasted 2 hours and still failed to file a claim. Filed it online and then no updates from them and it's been 4 weeks. Called them again and they said claim is denied and asking Samsung to call FedEx which samsung is declining to do. Again no notification about any of this. Fedex is horrible to deal with.

I have items delivered to me on a weekly basis. I also have gifts shipped to friends and family on a regular basis and just recently shipped my mother a gift of flowers with basket for Mother's Day. I was shocked at the condition of the package when it arrived to her home. She took lots of photos of the box that clearly stated the item was fragile and to keep the box right side up. Unfortunately, it would appear that the FedEx employees loading the truck and/or delivering the box are illiterate. They clearly had piled heavier boxes on top because the box was crushed. It was clearly loaded or deliver upside down because the contents were all over the place. The basket was upside down, the green foam was floating in the box and the flowers were destroyed. However, this is not the first issue I've had with FedEx and will avoid them at all costs if I can help it.

As I was pulling into my driveway at 11:10 pm I received a notification on my phone that my package was delivered -- however there was no driver, truck, or package. I walked around my house twice and there is NO package -- totally unprofessional.

Very long hold times. Automated interface vague and too general. Disconnects and transfers frequent. Reps seem inadequate in education and customer service technique. Overall very poor relative to FedEx national profile.

I ordered a zion mattress from Walmart.com and was sending via Fedex, was scheduled for Sunday which was great because I'm home all day, I got email about my box was delivered and unable to get signature because was nobody home, I looked surprised because I been waiting for this box all day. I look at the front door and nothing was there so I started to walk to the driveway and my surprised that the box was in the middle all damaged.

$250 package says delivered but nowhere to be found. Driveway is 1/8 mile long. We don’t have package thieves. Maybe it was left on road by mailbox? Who knows. Certainly not here. Customer service is not helpful. They say package was delivered to front door.

100% of the time when companies used FedEx, the package never got delivered the first try. They always claimed “customer not available or business is closed.” No door tags or notifications at all. I doubt that they actually came by at all! I deliberately left a YELLOW sticky note on the buzzer leaving the unit number and buzzer code, nothing. All they said was “attempted delivery.” This is your job no? As a delivery company? And you can’t just do that right?

I regularly order from a company that uses FedEx for deliveries. I consistently get emails stating that FedEx "is unable to complete the delivery" when I've been home all day waiting for the delivery. Horrible customer service.

FedEx driver drops deliveries at my roadside rural mailbox, 300 feet from my home many times! Delivery confirmation says "delivered to front door". Driveway is blacktop & clear. Package not found! Driver is either lazy or profiting from packages or they are stolen. Most of my neighbors are having the same trouble! Lived here since 1970, and never any trouble. This time it cost me almost $100.00. Received a case number from FedEx & heard no more from them [60 days have passed].

My order for the MacBook Pro M1 I bought from the B&H Photo Video Store has not reached me. The FedEx Driver did not deliver my order. The driver "delivered" in front of his delivery address, but did not deliver the order. He received the package himself with a forged signature as a signature. The name of the recipient writes the names of people I do not know. It uses the name "DIMITRI". I do not know such a person. FedEx drivers do not deliver expensive packages. FedEx and B&H still do not refund my money, although I have reported this over and over. B&H Photo Video Order # **. FedEx Tracking # **.

It took several weeks (almost a month) to get my my replacement delivery for the one they said could not be delivered originally. I purchased 6 gallons of Nestle distilled water through the Amazon website for my CPAP machine. When I did receive the late package it was literally thrown on my front porch by the driver. The driver did not ring the doorbell but speed walked away without responding to my eldest son who asked her about why she threw the package. If she was unable to hold it properly she should have used a dolly to aid her in safely bringing the package to the front porch. My son brought the box inside my home and all he could say was that he was sorry but it was definitely not handled with care. The box was damaged, wet, and barely sealed, dented, and missing one of the water gallons in the order. The gallons I received were dented and some of the gallons were low on water.

These drivers appear to be incapable of delivering a package to the correct address. This has happened multiple times. And the company will not do anything to help us get the package. Horrible service!

The delivery person keeps putting a doortag on the door instead of ringing the bell so I can sign for the package. I called 3 days straight requesting to pick up the package and the customer service people keep lying to me. I went to the address they gave and my package was not at 350 Preakness Ave. I asked to speak to a supervisor and they refused to connect me to anyone. I still don't have my package and it is 3 days later.

I am waiting on a package from Bed Bath and Beyond that was supposed to be delivered yesterday! FedEx tells me it is on the way to my local facility. The last time this occurred; my package went to the local office, took a sightseeing tour of the D.C. facility, came BACK to my local facility, and was delivered two days later! It seems my packages are traveling more than I am. When I attempt to track it, they tell me it is in transit! They also tried to get me to sign up for a “fully refundable,” located service, which I declined! Aren’t THEY supposed to do this for free?

The best way to get a parcel lost is through using your company. Almost 2 weeks I was trying to get a parcel from The Bahamas. At first the sender had an incorrect address on the parcel. Subsequently, the sender changed it to the correct one. She was assured that the matter was addressed. I followed up on her action and submitted the correct address as well. I spoke with a FedEx rep today only to be told in numerous conversations that is "unfortunate" that I haven't received my parcel. To add insult to injury, the rep confirmed that the company still proceeded in sending the parcel to the wrong address.

Rip off... Crooks and completely rude as well. Wanted to send something international, so went Online to get the cost. It asks the destination, size, weight, everything needed to know the cost. Okay so far... Walk in with the price from the Online calculator printed out, and they tell us "That doesn't mean anything" and commences to try to charge us $100 MORE. Really?? $100!!! Then what is the purpose of have the Online system tell you the cost??!! Just to "Bait and Switch"??!! For decades FedEx service has been horrible, this just reinforces it.

Our family ordered from the NFL shop for our son's Birthday and after false info of a delivered package which the driver confirmed we had! We Had NO SUCH PACKAGE Delivered!!! After calling FedEx to confirm their driver's delivery they told us it was, then they said it may take an additional full business day to complete, yes that's correct! They confirmed the package was delivered and then... (so it was or was not delivered douche bags) it was not!!! After checking with neighbors it has been confirmed with all they not only didn't deliver they falsely said they did via tracking and then again on phone twice. FedEx should not be involved in any delivered goods for the NFL or any reputable organization if they not only can't perform their task (delivery) hello, they cover up and lie about simple transactions, in all FedEx is dropping the ball big time...

I was told my package would be delivered today. So I had someone sit here all day so they wouldn’t miss it, because I was told it required a signature. When my person had to leave, I came home from work early and waited myself. While sitting here with the door open, waiting for the package, I received an automated message saying that a delivery attempt was made unsuccessfully. Complete **. This is how FedEx does business. They lie. No delivery attempt was made... No truck in sight. Now I have to wait two more days for my package to be delivered to a facility where I can pick it up myself. I will be telling the international company who mailed it to me to reconsider using FedEx for their deliveries because they’re unreliable and untrustworthy in California.

My item was shattered in shipping. I filed a claim. I was told I needed a waiver as I was not the shipping party. I submitted the waiver. My claim was denied. They never told me it was denied or told me why. Customer Service was no help at all. Just a big company throwing around their weight smashing the little guy. No big deal to them. It is a big deal to me. Ridiculous business practices. I seriously hope a class action lawsuit is started and I will certainly join because this isn't right.

I have an address that can be found in any GPS yet FedEx, a professional delivery company, cannot find it. I've called, given directions, and asked them to call when they are nearby. They don't call so that I can direct them in. All other delivery companies find my house fine. Purchases from home improvement and furniture stores have no problems finding this place. FedEx is terrible. Choose any other delivery company.

Paid for insurance on 2-day shipping. 5 days after pickup package still in the pickup town. Made 3 calls over 3 days with new delivery address. Delivered to wrong address, denied insurance, no recourse.

There needs to be a zero star option. FedEx isn't worthy of any stars at all. I ordered patio furniture on March 24, the vendor shipped it on March 25, and FedEx was to deliver on April 1 in plenty of time for Easter. FedEx has changed the delivery date 3 times now. Today they say they 'attempted' to deliver it which is absolutely untrue. They reported that they could not deliver because the business was closed which again is untrue. We have a 24/7 security guard who has not had any deliveries yet today. And of course you can't email or chat with them directly.

Purchased 4 tires picked up by Fedex ground. Fedex tracking number showed tires on Fedex vehicle out for delivery on a Wednesday which were not delivered to me. Then on Thursday Fedex tracking showed tires on fedex vehicle out for delivery which were still not delivered but the driver did stop at my house and told me although his computer showed my tires were suppose to be on his vehicle and delivered to me today he said the tires were not on his vehicle but he promised me the tires would be delivered to me on Friday. Friday came and went and still no tires.

This is the second time my box was delivered to another address to one of my neighbors close by, I have been lucky they bring me the box, but I don't understand why it keeps happening being that that my name and address is clearly written on the box, so maybe it's just the driver not paying attention.

The merchant promised me this package will arrive on Thursday. I did not get it Thursday. I did not get it Friday. I did not get it Saturday. I called and three representatives promised that I will get it on Saturday. I'm now scheduled for Monday. The tracking information states it is supposed to arrive Tuesday. Please just get my package here. Stop playing games with everybody's stuff.

I sent a package with FedEx from Austin Texas to Ghana and now the package has been held up in France FedEx trying to extort more money from me to deliver my package to his destination. This package was supposed to get to Ghana by March 17th. Now FedEx saying it was seized and they need more money to deliver it. FedEx is Crooks and very poor customer service.

I had an important package scheduled for delivery on 3/24 which was rescheduled by FedEx to 3/26 which was then rescheduled by FedEx to 3/29 and when I called customer service they don't know where the truck is at. How can you sell a service to deliver packages and keep telling the customer it is scheduled for delivery when you have no idea where it's at?

I am absolutely furious right now. I received a door tag yesterday saying I needed to be home to sign for my package. And the package would be attempted again today. I took off of work today to be home and sign for my package only to find out they are not attempting my package again until tomorrow. I can't take off another day of work. Completely unacceptable. They say the barcode was bad and relabeled it. Funny how the barcode was just fine yesterday And now all of a sudden it's bad? Now I can't get my package because I can't take off work again. I missed an entire day of work for this. Angry is an understatement. I'm FURIOUS!!!

If y'all gonna delay products with out informing and updating customers. Then it's time for y'all to pack up and sell company to UPS. Them boys always keep you posted. Even the USPS keeps me updated better than you guys. So as a suggest more communication. I'm more likely to be mad if I have no info or very little info than y'all tell me exactly why. I expected this kind of delay back in 2020 but with 3 vaccines out there there isn't much excuse for y'all. Hire help.

Twice I ordered via Amazon epoxy resin. It always gets here next day till the last two orders which apparently get put on truck. Taken off truck and put back on. I called this time to complain and was told at 5:30 tonight the package would be delivered. No package at 9 pm. Surprise surprise. That’s twice now they lied and left my epoxy resin temperature sensitive on a truck for 2-3 days in Florida.

Thanks a lot FedEx??? This is the THIRD time that your driver has driven through our front yard, AFTER we asked him politely NOT to... This is the SECOND time that he has gotten stuck and damaged our yard... And yesterday he managed to get himself so stuck that we had to pull him out (only after he continued to spin his tires kicking up dirt and digging himself further into our yard). Our driveway is perfectly clear, and has ample room for trucks much larger to turn around. There is no excuse for this crap, and your pathetic promise of “you’ll receive a call back within 24 hours” was clearly something else you couldn’t deliver on!!! This driver has a blatant disregard for the property of others, and needs to be fired!

I have yet to have a problem free delivery with this horrible company. I ordered a bowl from Ikea and it arrived broken. I got it replaced twice and both times it arrived broken. Eventually I had to risk my health to go to a pick up point to pick it up. Then I ordered a parcel and left instruction to leave in in my foyer and then send a delivery text as I have no buzzer code. Twice they left and rescheduled the delivery. I have better things to do with my time than wait around for their incompetent delivery people to actually get an order right.

I live in Southern California, where there is no shortage of FedEx stations, I live within 20 mins of at least 4, including that which my packages usually depart from. Despite this, I have had consistent issues and disappointment with the ability of FedEx to deliver packages with accuracy or even remotely within the predicted timeframe (Even over the last couple of years).

I selected FEDEX for sending a document to India from Canada. I needed a quickest delivery. FEDEX website informed me that it will charge $143 and guaranteed delivery is in 2 business days. When I track the package after two days I found that the package reached France within 24 hours. Then it did not move from France for 3 days. Customer service informed me that the snowstorm of US delayed the package though it happened a month ago. Package was not delayed in US but it was not moving out of France.

Updated on 3/15/2021: Update to my first review. Straight talk which was the shipper in our case has issued a full refund to me and opened their own investigation into FedEx. Straight talk was very apologetic and helpful with trying to get this mess resolved. 100% will never recommend FedEx!

Twice this month a Fedex package was to be delivered and each time it was tagged "WRONG ADDRESS, Cannot be delivered." The address from the shipper and Fedex tracking showed a correct address. I was home all day to receive. Now, I have to remain at home for the next two days until the package arrives. No notice, no apologies.

FedEx is the worst shipping company ever. I had a package sent priority overnight and I was told it would arrive yesterday. It didn’t arrive and now the horrible customer service rep tried to tell me that priority overnight doesn’t really mean overnight it actually means two business days...WHAT?!?! On top of that, when I asked if I could go pick it up, I was told that “a pick-up order takes 24-48 hours to process". Basically, they don’t want to help and they don’t care. This would never happen with Amazon!!!

I sent one important document on Wednesday 03/10/2021 as overnight delivery. This packet still not reached to the final location. It's supposed to be reach on the very next day as I paid more amount for the overnight shipment. Now checked with customer support with Sherry and then escalate to Charles, they are apologizing the delay and they don't even given any proper response. They are telling it may get on Monday 03/15/2021. If it's urgent delivery please don't go through FedEx.

I ship for my business using a 3rd party to purchase discounted FedEx shipping labels. This is common practice, as 3rd party businesses have contracted lower rates than purchasing directly from FedEx. I always use 3rd party fedex companies to save money with no problem. One day in January 2021, I shipped 4 large packages and had them picked up by FedEx, who scanned and picked up no problem. A few days later I check tracking, and there's a red fraud flag on those 4 packages. I called FedEx and was transferred, given the runaround, etc. Finally at the end of FEBRUARY (!) when none of the packages ever made it to my customers, they finally gave me their "solution".

I recently received a package, which was a return from US to Canada. I found the package on my door step. On the invoice attached to the package was no charges owned indicated and I did doublecheck with the tracking on the website. There was no charges due mentioned. 3 weeks later I am receiving an invoice for 59$ various fees, customs, HST etc. I was not contacted by FedEx in any way before or after the delivery to be advised that will be charges associated with the delivery. No signature was requested nor advised anyone about the delivery. Called FEDEX customer service and no resolution provided. They just told me to dispute it. I don't have any legal contract with FEDEX and didn't sign any document for shipping or receiving or to authorize FEDEX to be my representative before the customs. I will sent a complaint to the Federal consumer protection Canada to deal with the issue. FEDEX has the worst customer service, rude and arrogant.

This is the 3rd time I haven't received an item, even though FedEx states on the tracking that it was delivered. Since I do not leave my home, I would know if they dropped it off, and they did NOT. Either their drivers are lazy, or they steal packages. If I could leave a ZERO rating, I would do so. Their customer service reps are overseas, difficult to understand, and cannot help solve these issues.

They accept the package for next day and then the package sits in transit with no way to follow it. Customer service uses the same old excuses, Weather or Bovid, don't accept packages if you can't deliver it on time, then they don't want to refund the cost of shipping next day.

I have called Fedex 3 times trying to get someone that spoke English fluently. Impossible apparently. My package shipped across the country in 2 days then sat in the same location for twice that! And it still hasn't moved yet. If you have any other option at all for shipping TAKE IT!!

Updated on 03/08/2021: So I've already posted on here last week. I've called Fedex dozen times, they don't care at all! My package was suppose to be here a week ago. Like I've stated before, I paid for OVERNIGHT. All they keep saying is a new date every day it doesn't come! Now if I lose my job because of them then what? That's the whole reason of the package being here in 1 day. I ordered a part so my car works again. Could only get the part online. Otherwise I would have gotten it at a local auto store. Why would fedex even let someone pay for overnight when they clearly know they can't fulfill the agreement? This company NEEDS to be shut down and let Ups expand and take over. A snow storm in 1 state over 2 weeks ago is what their trying to blame it on but yet ups has no problems. Excuses for lazy unorganized garbage company to take people's money and not do what they promised! Million negative stars!!!!

I mailed a package using FedEx 2-Day Guarantee. When I asked the lady at the counter, "Will this be delivered in 2-Days Guaranteed," she responded, "Yes, by 8PM." I mailed my package on 2/8/21. The package was delivered on 2/17/21. I was constantly contacting FedEx regarding this package. I found the employees is be either rude, have a "I don't care" attitude, or they out and out lied to me. What do I have to say to the employees who lied to me? I sell online and mail packages out 5 days a week. If you are going to blame the weather, you need to make sure there is a storm either where the package was mailed from, or the route it will be traveling along, or the destination.

Received a call 1 day in advance for a freight delivery. FedEx freight driver parked in the oncoming traffic lane on a state road. He called to ask if I had a forklift. When I told him that I did not have a forklift and was in a boot due to a foot injury, he requested that I come outside. I had to hobble to the top of a 220 ft driveway, to meet this lazy driver, during which I could hear cars honking as they could not see around his truck - which was parked in the oncoming traffic lane on a hill with a corner that prevented traffic from seeing around him. He refused to drive the truck down the driveway, and unloaded this attachment at the top of my driveway. It's only about 5-6 feet square and weighs 500 lbs. Incidentally, you cold turn a school bus in my driveway, evidently FedEx freight drivers are not that well trained.

Fedex decided to deliver my order a few streets over and whoever has received my items has never returned them. 50 calls between Fedex and Adidas, they both made me go through so much of an ordeal just to have to file a BBB and an AG complaint to get my $67.42 back. I googled and saw this thread with so many experiencing the same issues between Adidas and Fedex. Fedex has to be the most unorganized shipping company. I was supposed to receive (3) packages on 02/06/2021. However, none of the packages were received and noting on my camera to show anyone making a delivery.

Got my package today but it was already opened, got 1 item lost. The delivery was supposed to be last week but I did not received it. When I called this morning to follow up where is my package they said case is already closed because somebody signed in my behalf but actually, they delivered it to the wrong house number! Please, please next time, make sure you read the address before you deliver it!

I ordered something from FedEx and stayed home all day to wait for the arrival with a big note on the door stating our buzzer does not work; instead of making a one second call to announce the arrival of the parcel FedEx instead chose to spend at least an extra 30 minutes to write a parcel slip note and drive it miles away to a post office. Apparently they “do not carry phones“ so I suppose that also means their own company can never contact them either, very poor customer service; go elsewhere.

I'm accustomed to the marginally poor delivery service, but this case calls for a special accolade, because they have taken idiocy to new heights. We have a 20 pound package that is scheduled for delivery tomorrow. It requires a signature. We won't be here. We WILL be here the following day. I used their "Delivery Manager" to reschedule for one day later. They wanted to charge me for the privilege!

Twice now FedEx has delivered my merchandise to the wrong location. They must have delivered it to 334 instead of 344. Hopefully I will get it back. When I spoke to FedEx they acted like they didn't make mistakes. I told them I had the truck passing my house without stopping on camera.

I’d give them no stars if that was an option. Worst company I have ever dealt with. Terrible customer service. The Watertown CT manager Nicky ** is rude and condescending. They delivered a package that was to be re-routed back to me. They promised multiple times it was on its way back to me with no further charge. Then they screwed up again and offered no solution other than to charge me again to get my package back and there was no way they could waive that fee. Told me I couldn’t speak to a manager on the phone BECAUSE OF THE WEATHER! They couldn’t take a PHONE CALL BECAUSE OF THE WEATHER. If you’re in the Watertown, Waterbury, Wolcott, CT area just drive the extra bit down the road to use UPS. Honestly wherever you are located just use UPS or USPS. FedEx will give you the run around and then try to place the blame on you. I wish I read their reviews before I ever used them because their reviews are awful. Spend your money elsewhere.

The only reason for the one star is because I can’t choose zero. Today is the 2nd time in 4 days I’ve received a notification that a delivery attempt was made. Both times I have been home and can verify no attempt was made. This is a box of perishable food that doesn’t even require a signature or for me to be home at time of delivery. This has been a consistent issue with FedEx. How these drivers are able to flat out lie about delivering packages over and over again is beyond me. The first time they “opened a case”. For this second time, I was on hold for 10 min then told I need to call back later because the system is upgrading. Infuriating. I will be contacting the food delivery service to let them know I will no longer continue to use them if they choose FedEx as their delivery service. The incompetence is astounding.

I had a package that was paid for 2-day delivery, and it was shipped on Feb 23rd and guaranteed to come on the 25th, and my package didn't come. Things happen, so ok. Then the 26th rolls around and I get another out for delivery notification just to have it rescheduled again! I called customer service and they promised and guaranteed me that the package will be here Today the 27th, and guess what? The package was rescheduled once again for the 2nd for some reason. I'm not sure what the point of 2-day shipping is with FedEx if my package doesn't come. I have to add that I've received shipments from UPS that departed from California, Texas, and Kansas and all my packages came within 3 days without paying for the faster shipping.

Fedex needs to be held more accountable for their mistakes. They constantly send packages to wrong places and they change delivery dates because of their mistakes and they overcharge for their shipping just to be worse than if you delivered the package yourself. Do not recommend and hope the company gets their act together.

Worst service so far. Have packages come in from multiple providers. FedEx is the only one that the package was shipped after the weather and was shipping from my same state, and it literally hasn't moved in 4 days. Terrible service, at this rate I'd almost rather drive 4 hours away to pick it up versus paying for their services. You never know when you'll get your package otherwise.

Updated just now. Worst service EVER. FedEx customer service is dismal at best. They could care less about you. They have outsourced their customer service to the obvious low bidder who will tell you that they are trained.... trained to brush you off. If you do have a problem with your shipment...it's your fault for selecting the shipping method you did. What I was unaware of was their economy service gives FedEx the option to deliver themselves or pass it to USPS. My package arrived at my local hub, and then got shipped out of my state to be dropped off at a USPS facility where it got lost in the shuffle. They could have at least dropped it at a local USPS facility. So what was supposed to be 5 to 7 day delivery, took nearly a month to get my package. It is very clear that if you do not use the most expensive method, THEY DON'T CARE. Wish I could rate 0 star.

FedEx customer service has severely plummeted. I was notified a package was delivered to my home. I searched my camera footage and no FEDEX personnel had been to my house. I attempted to contact FEDEX immediately. Their customer service is a joke. It took me two hours to even get to a message that even made any sense. One of the first options should be if you have a problem with a delivery. I called the corporate number only to be told to call back after 8pm. I’m very sad to see the decline in customer service. Everyone practically has cameras so why these drivers don’t take their jobs more seriously is beyond me.

I have had several packages within a year that have disappeared! They were supposed to be smart post. That means they are delivered to post office for last mile. They say out on FedEx truck for delivery then say delivered. I use their virtual site on FedEx it says post office delivered it. I contact post office they say they never received it! Don’t know what is going on but someone needs to be held accountable!

DON'T USE FEDEX. Its infrastructure has collapsing due to bad weather & overbearing of COVID deliveries. 4 days to receive time sensitive overnight delivery, within an hour returned for shipment at FX office, and still not arrived!! 5 days later with NO SCHEDULED DELIVERY DATE AT THIS TIME!! THAT IS 9 DAYS AND STILL NOT ARRIVED, Why isn't anyone talking about this???

Save yourself the time and ship with UPS or USPS. Fedex lies and is extremely undependable

On 2/15/21 I ordered a new phone through my cellular carrier. Due to severe weather conditions in the shipping state, the label was not received by Fedex until 2/18/21, it was overnight delivery option. It is now 2/23 and I have yet to receive my package. On 2/18 I received an email from Fedex stating my package will be delivered by 2/22 by 8 pm. I waited and did not get it. 2/23 I received yet another email stating I should receive my package that day by the latest, 8 pm, at 735p.m. I still did not have anything. This is a package I have to sign for so sitting at home for days and days is asking way too much from people. I called Fedex customer service 3 times and went through the entire automated phone jargon only to be hung up without speaking to a representative every time. Finally, on the 4th try I was able to speak to a live person.

I will never again use FedEx for any carrier/courier needs. This company has slowly dig itself into a hole that they will not come back from. They are so careless and negligent! How can they promise a delivery date on a overnight shipment and 10 days later still no delivery!- FedEx has been on the downhill for a while with extremely bad customer service, damaged and lost shipments, drivers stealing packages, etc., etc. Recently, the weather issues have made it worst but they can't continue to blame their flaws on the weather. Companies must diversify and not rely on just this carrier for their shipments needs. I wish Amazon would go full force into this area and take over FedEx business for good!

I dropped a letter on February 12. It is now February 23 and not one FedEx employee can tell me where my package is. Every time I call I get different information. They say they will call back but NEVER do. I am EXTREMELY angry with their service. I will NEVER use FedEx again for anything. I would like to pick my package up at the local airport location however they will not let me do that either. I am perplexed as to what to do, this package contains VERY important, costly documents. If I could use negative stars, I would definitely be a -10!!!

Talked twice to representative and told them I got a email saying my package left at my door. Not my door. They wont fix this or try to. Very unhelpful. These drivers drop stuff off everywhere and do not confirm it is at the correct address. I am tired to getting packages not mine and having to deliver them. Now when I expect a package and I get none. Drivers should be accountable for wrong deliveries.

"Overnight" package scanned in Woodbridge Virginia at 10:36 a.m. on 18 February from a nearby Safeway store. Tried dropping off at their FedEx shipping store at 2910 Prince William Pkwy, Woodbridge, VA 22192 which was open and staffed, but doors locked and employees ignored me. The "overnight" package addressed to Daytona Beach, FL is still stuck in Memphis, TN as of 1130 p.m. on 22 February. Pitiful. No wonder their stock price has went down so rapidly. They can not be relied on to deliver packages in a timely manner. The FedEx virtual assistant adds further insult to their sullied reputation and incompetence.

This is one of the worst customer service companies in the world. Ordered a small package under 1 lb. Cost me $10 to ship to California. Now it has been 8 days and still no pending delivery date. I have called twice and had the same generic answer given blaming it on the weather. Yet my son in Texas sent me a package 2 days on this Wednesday and I received it that same Saturday the same week. They are liars and offer no refund on my 2 day delivery fee. LIARS and untrustworthy to do business with.

Updated on 08/17/2024: Resolved.

Fedex was the best courier, now is the worst... Never deliver anything on time since Covid started in 2020. CEO and everyone at the management position should get fired to see if they can get on track quickly!!!