FedEx Reviews

For the life of me I can't understand how this company is still in business. I have ordered from them and paid for overnight shipping only to recieve my item a MONTH later. When you call to speak to them about a shipment they NEVER know ANYTHING. Today I realized that although I have every package placed on hold for two weeks they are going to deliver my packages anyways. I called them 4 times to speak to them about this but they can't help whatsoever. They just say, "Oh I'm sorry" There is NO reason for this company to be around anymore. I truly HATE when I purchase something and then find out it's delivered by this crappy company.

I recently ordered a wig from a hair company online who uses FedEx as their delivery service. The delivery driver allegedly took a picture of my package on October 17 around 10:30am. The only thing is the package was not delivered! I asked my boyfriend if he seen the package and he looked around and saw no package. He also went to the neighbors house and no package. My boyfriend was home and stated that he did not see a driver nor did he hear a knock at the door from the driver. This is the second time that I have had delivery issues with FedEx.

I was waiting for 3 phones from ATT. After finding out this would be delivered by Fedex I was already apprehensive and anxious because of previous orders where their driver has stolen items out of my box. So once the order was supposed to be delivered the delivery shows delay I already knew by then they just stole these phones. The complaint knows they hire thieves. The companies that use them know they are thieves. It’s called stolen in transit. They have a name for it. Why are these companies supporting them? We customers are the victims losing our money waiting to get items re delivered. There needs to be a petition started to close this company down or to have the drivers investigated and prosecuted and not just allow them to keep stealing from everyone. There is no way I will get items ordered for Christmas just to be stolen. What can be done to shut them down?

Been trying to get a package picked up for 2 weeks. Driver turned into dispatch again. Said he couldn't find the package outside when he was specifically told to knock on the doors in the fire when I called in to complained. I'm about fed up with him. This is the third time try to pick this package up for return for a refund so it's probably going to get there too late for me to get my money back. I'm going to get screwed.

I am very frustrated. This is 2nd time Fedex is delivering my package to SAME random house out there. They posted a picture of delivery showing the house that's not even at my subdivision or neighborhood. There isn't a similar address or number out there near me. At this point I can't stop thinking that driver is dishonest and disqualified person who is delivering all my expensive packages to their family or friend house. Especially with 2nd package they delivered to wrong address, package was initially delayed due to 'business closed' - it is residential address and you never came by, and 2nd time it was delayed again due to incorrect address (which is CORRECT address) ok Fedex, I'm so done with you guys and I want to avoid you if possible. They are the worst shipping company out there.

My name is Miss **, on 10/10/23 I was expected to receive a package from Amazon would me order in a package from Amazon. I was not aware that this package was supposed to be delivered through FedEx which is the worst company ever! I receive a notification as I'm ((I took the day off from work but also placing instructions on how to deliver the package)) I received a notification stating that my package had been delivered and someone had signed for it since I known I had already been home and no one had came to deliver a package. I in turn called Amazon. Amazon informed me that the package was delivered from FedEx and that FedEx had someone to deliver my package. I explained to them I had been home, no one had delivered the package and I needed to know where the package was.

AVOID BUYING FROM ANYONE SHIPPING with FedEX!!! FedEx reported delivering a package, which was a chainsaw, but it's more likely the driver stole it. I went to the location shortly after the delivery notice was received, but the package was already gone. Based upon the confirmation pic, the driver left the package next to the road at my driveway, took a photo and recorded it as delivered. The 2nd accompanying package was supposedly delivered to my front door, which was fraudulently written. This package never arrived, there were no confirmation photos and I was still talking to FedEx about its whereabouts and then all of the sudden the data base is populated with info. stating that it had been delivered.

Fedex, took my package that I left at Walmart to do a return. The item was a gold ring on sale for over $500. Fedex lost the package then said they are not responsible because they signed an agreement with Walmart stating that they cannot make claims with them for items they lose or steal. This is unacceptable. I will never use their service again and buyers be aware that some companies sign agreements with Fedex so they cannot file claims, you are on your own if your package gets lost. Wish I could give them a minus 10.

FedEx has repeatedly delivered packages to another address. There is no one at customer service that you can talk to...recently they took pictures of the package supposedly at my doorstep but from the picture it is clearly not my doorstep ...but there is no way you can reach anyone to tell them this. If I could give a lower rating I would.

Some delivery drivers need replacing! Mine does not do what they are supposed to! Says they make attempt, shows up, doesn’t get out, and takes off! Then get a text saying attempt made! I was home!!!!

FedEx at 739 Central Ave Scarsdale have the worse customer service worker. It truly feels like they hate their Job and take on customers whatever personal problems they have. It shows in their customer service skills. Avoid that particular store.

They are by far the worse shipping company there is, my packages are always late by several days and that's if they even arrive. Most the time they say delivered but never show up, and the packages that do arrive are destroyed, and the drivers are rude as hell, this is by far the worse service I have ever seen from any shipping company!!!!

We needed delivery by 4:30 to make it to License Bureau...At 4:45 he showed up. Drove as fast as we could and doors were closed when we arrived at 5:03....Really Appreciated the lack of timeliness of driver. At Least it came this time. We have Not Been impressed with past performance.

Every single time I am awaiting a package delivery from FedEx they never fail to disappoint! They constantly miss deliveries by stating they “attempted to deliver package” and claiming no one was there. This has happened multiple times to both my home and business address. I have cameras in both locations and clearly no one ever attempted to make the delivery. It’s seriously the most frustrating thing to deal with when you are expecting important orders to go through. Complete failure of a company. UPS is honestly the only reliable delivery service I have ever dealt with. I wish my providers would use UPS instead of these useless people.

I ordered something from the Hilton store and was tracking the delivery. The day it was supposed to be delivered. I got a message that it was. I looked outside. There was nothing. I looked at the picture that FedEx provided and it was not my porch. I then called FedEx and reported that they delivered it to the wrong house. That was on a Friday. I get an email back Monday or Tuesday that says it’s not their responsibility. That it’s Hilton‘s. Will know it is their responsibility because they were driver delivered it to the wrong house so therefore why would anybody want to pay FedEx to deliver anything they don’t stand up and accept responsibility. Why should Hilton be responsible when they did their job? They paid FedEx to deliver it to me.

One rep states my package is out for delivery and another states it is at the pick up location I am currently at. Meanwhile I am receiving texts alerts I should receive my package by 5pm which was 3 hours ago.

FedEx Ground keeps leaving packages in the mailbox, complained 8 times with video proof. The last time I confronted the driver, I was cussed out and as he sped off he threw gravel all over me, now they say they will no longer service my address. Be careful complaining they may cut you off as well.

Once again, Fedex has failed to deliver on time (or even at all). I was due a delivery yesterday. Waited all day, NO DELIVERY. Got rescheduled for today, still NO DELIVERY. They sent me an email saying no one was home - that was a lie. They make it extremely difficult to find a number to call. I wish Amazon would stop using Fedex - - - They suck!

I've been waiting 5 weeks for an overnight package... they are supposed to return the package to the shipper after a certain number of attempts. Only the shipper never received the return package. The attempts to deliver were weak at best. Taping something to the door of the apartment building without a buzz equals attempt I guess. I call customer service and every time it's some stupid run-around. Shipper has been notified. Where's my stuff?

Just mind boggling how many steps to get a single page printed especially the LOOOOOOOONG WAIT for a stupid code as if it was a nuclear bomb code which took forever to finally receive the code and to enter the code TO BE TOLD IT DOES NOT EXIST AND to complain to staff and be given a new email address to send the page to and again LOOOOONG WAAAAAAIT for the attendant to receive my email as he is busy serving other customers. AWFUL DRAIN ON TIME, ENERGY AND ALL FOR ONE PAGE 8X11. Such a big company, can’t figure out a simple VENDING MACHINE TO PRINT A PAGE WITHOUT ALL THE **

I order a lot of pet items from Chewy. About 4th order my order gets delivered to someone else’s house. It doesn’t do any good to contact Fedex as all they say is that it was delivered. They text me a picture showing it was delivered but not to my house.

If you are getting anything signature required DO NOT USE FEDEX! We get wine deliveries from CA vineyard wine clubs about 6 times per year. Our experience with signature required deliveries has been horrific! They send a notification that the wine will be delivered, you wait all day long, after you have waited for hours they send another notification that it is delayed to the next day. They do this over and over again!! Who has the time to wait by the door for hours on end for a week?! This literally has happened repeatedly!

I had a critical parts shipment that was to be delivered on a Wednesday per their tracking information, it did not show up. The next day their tracking said attemped delivery at 3:46 but found business closed. We close at 4:30 so they lie and are not to be trusted. I asked to pick up the part at their warehouse facility and was told that would add 48 hrs to receiving the part. Here it is Friday and I still do not have the part that was shipped on Monday from a location less than 1000 miles away. Beware!

Updated on 10/02/2023: A package with Tracking Number ** came to my address last week. I called FedEx to inform them that the addressee is unknown. I had to drop off the damn package at a FedEx office when they failed to pick it up. Today, another package with Tracking number ** was delivered to my address. The two packages are owned by the same fool who does not know her home address. I made the driver take it away. I called to inform FedEx that the addressee is unknown. If they don’t stop bringing these trash to my address, I will start putting the packages in the garbage bin. Interesting enough, the FedEx driver didn’t give me any documentation to prove that he took the package away.

More & More damaged High $$$$ package damaged. This has all happened in this last Year! I restore & build cars, and more. And have yet another $3000 part come in a damaged box Today. They have lost packages in the past. I've had enough of their poor I don't care attitude. THEY DON'T CARE! about your package is shown in the way it is handled by their Workers.

They are the most useless company to work with. I sent Breastmilk on Thursday evening and paid for next day delivery at 5pm. It got delayed and their customer service is useless. I called severally so that they can deliver by Saturday, but to no avail. On Monday, we called them again and they asked us to come pick it, saying delivery time elapsed! Can you imagine. We picked it and it was spoilt!!!! Most of it had poured in the cooler. They are useless. I will never recommend their services for my enemy. Now my baby will take formula till I return.

I brought a small item to my local Fedex to be packaged and sent. I was quoted a fee of about $75, but a week later I received a notice that I had been charged over $300. Nobody at the store can do anything about this, and when I called fedex I was hung up on--twice. Now I'm in collection and expecting to see my credit rating affected, as there's no way I'm paying. I guess it'll be UPS for now on.

I had to pay to have FedEx deliver my new mattress during a time I would be home. I still have not received my mattress 3 days after it was supposed to be delivered. I will never use FedEx personally and they are definitely the worst delivery company around. My mattress is still sitting in their warehouse and they will not give me any updates or deliver my mattress.

Apparently this company and the drivers are very dishonest. I sat at home for 5 days waiting for a package due to it needing a signature. They stated that no one was at home two days and marked it undeliverable. I called the company the other three days and even offered to meet them at a mutual location that was a local shipping company to no avail. This company is the most awful I’ve ever dealt with and if there was some way I could tell who the person was shipping with before I bought a product I would never buy a product being shipped via FedEx. They are dishonest and the most unreliable company I have ever dealt with in my life. I definitely will not ship anything from them because they cannot be trusted to get the product from one location to the destination requested.

I have requested for packages to be left at my front door in my profile under delivery instructions. Recently, FedEx has left packages at my front gate on the driveway which is 750 ft from my house. I have put in the delivery instructions that the driveway is circular. I leave the gate open from 7am to 9pm. I have an order that was sent in 2 shipments. The first one was left at the front gate yesterday afternoon. It weighed 12 lbs. This 2nd part of the shipment weighs 127 lbs and when I called customer service to have them be sure the driver follows direction regarding the delivery, the rep was nice but of NO HELP and so she hung up. I pass Fred Smith's house numerous times each month and it is a compound, as expected. I bet packages are NOT left outside his gate on the driveway.

Apparently the people they hire are liars. The driver marked my package, for which I paid extra to be delivered quickly, as delivered and took a picture of his steering wheel as a proof of delivery. Called Fedex multiple times to find out where my package is but have never found out. Obviously they don't keep their drivers accountable, they probably stealing things. Will never order from a company that uses Fedex.

First off took over an hour to get to a live person so that shows you how much they already don't care, but anyways on Thursday our company had ordered a part and decided to try Fedex no biggie. Got everything put in. Selected our day for delivery which would be Saturday. They charged us over 50 bucks. No problem. Well we wake up and lo and behold now they say it won't be here till Monday 'cause they don't work on weekends. But yet on the purchase sheet it says Saturday. After finally getting through to a live person (who was very rude, kept talking over me and told me I needed to be quiet) they said there was nothing they could do and that the system made an error and all we can do is eat it. This is why small businesses don't trust the big guys. Will never use them again.

Apparently multiple attempts to deliver the package. Every time excuse was that they did not have a buzzer number even though buzzer number was provided after first failed delivery through the website and over the phone to customer service representative. Not to mention buzzer is actually written on the intercom for those who dare to look. Apparently their phone customer representatives are also unable to reach drivers while on route or stations where the package was shipped from. All and all bad experience and incapable staff. My package has been driving in the back of the track for days and I still don't have it. If you can avoid this company for your shipments do yourself a favour and please do.

Ordered a pair of Yeezy 700 from Adidas. I got the message from FedEx (Package out for delivery). The delivery driver took a picture of the box on a brick door step, and claimed the item has been delivered. Where I live the doorstep is made of concrete. Apparently he delivered the package according to customer service, but I did not received it. (Theft). I sent them evidence (Pictures), and they still denied the claim. I had to call Adidas many times, so they can step in, and try to get my money back. Out of the sudden they sent me an email saying that my claim has been approved, but they did not pay me the whole amount. Instead they paid me $106 Dollars, and the amount that I paid was $280 Dollars. BEWARE, if you have options to ship with other carriers, then do so. I will cancel any order that will ship out with FedEx, and they will not have my business.

Is there a government rebate program for hiring people with a lower than 80 IQ that I'm unaware of? Package to be delivered last Friday, then we get a notice that the package has been delayed and will be there Monday. So we don't rush home, all to find out when we did get there, there's a notice of attempted delivery and they'll try again. Why send me a notice it's been delayed if it hasn't? So now it will be here Monday between 9am-1pm. Take off work to make sure we don't miss the package. By 2:30pm finally get a hold of someone at FedEx. They have no idea what truck it's on, when it will be there today or even IF it will be there today.

Updated on 09/22/2023: After missing the 2nd scheduled date because apparently I live in the longest state in the country. It takes over 7 days to get it half way across the state. Was 312 miles, it's not 289 miles. It made a town over in 7 DAYS.

Expecting a package today. Got a notice saying delivery would be between 11 and 3pm. At 3. It was changed to end of day. Well it's end of day and still no package. The automated systems, online and phone give me the same runaround and will not transfer me to a human. Now the response I get is that it's at the facility, so what does that mean? They overloaded the truck. Ran out of time, and didn't deliver it like promised?

Driver said he tried to deliver a package but we were closed, strange seeing how there are 12 people sitting in the office, about 30 people in the plant with doors wide open. Driver NEVER tried to deliver to this location!!!! Now it will come another day?? How do I know he will attempt then and not just say he was here and we were closed again??

We’ve had issues for years, even before the pandemic, with deliveries from FedEx, from the driver updating tracking stating a package was delivered and a signature was on file (once for a $700 laptop) to the driver refusing to put packages closer than 5 – 10 feet from our porch. This came to a head this past July when the driver left packages literally less than a foot from our porch and it rained. Both boxes were destroyed. One contained chemicals that, if any had been punctured, would have been a disaster.

So, I gave FedEx a package worth around $2200, and you won't believe what happened next. The package vanished in thin air right after they picked it up! No, not during its journey or at some mad busy hub, but right after pickup. I mean, seriously, theft is the #1 explanation here, and it feels like FedEx wants to ignore it! And here's the kicker – FedEx is BBB accredited! It's truly puzzling how they can have that accreditation with the highest rating A+ when they fall so short of their obligations. Now, let's talk about their response - or lack thereof. They're basically ignoring our letters about the whole thing! A whole bunch of correspondence tossed in the bin... just to add insult to injury.

I live in Upper Michigan, about 2 hours north of Green Bay, Wisconsin. I'm not alone in this situation, everyone I know has the same thing happen. Most of our shipments come via Chicago's hub. However, most of them don't come after Chicago. For some reason, FedEx employees like to give our products a tour of the country first. From Chicago, it just needs to come straight north. Instead, they go to CA, TX, Or some other coastal state. Why is it so hard to hire people who can actually do their job?! I mean, one of our delivery drivers is a well known pill pusher (drug dealer)! I've heard it from several different people, same exact story. FedEx, fast help isn't always quality help. Get your ** together! Quit playing with our merchandise! Or hand it over to someone who can handle the job at hand (usps, ups, etc)! I think it's time for FedEx to hang it up and shut the door!

I have filed complaints to FedEx about their delivery person leaving my packages out on the roadway for people to steal. They don't seem to care one bit about taking care of customers. I even went as far as putting a sign out with instructions not to leave packages on the roadway and yesterday the delivery person stacked my packages on top of the sign.

I received a heavy desk & the delivery came earlier than expected. I had a back injury; I can’t lift anything heavy. My husband was not home. The delivery guys wouldn’t slide the box into my doorway even after I told them my back was broken and I can’t lift the box. It was 2 of them. They could have slid the box into the home from where they were standing outside at my door. I have a large, open, & clear foyer. I don’t ever want to use FedEx or anyone ship me anything from them. Non caring & non helpful rude employees! My Ring camera recorded the whole thing.

I had an altercation with the FedEx delivery person. First, I’ll note he has been hard to ask any questions as he has his earbuds and it’s like an inconvenience for him to take them out to answer and it’s always been uncomfortable to address him. The altercation started when he came one day to deliver a Chewy box and because I have a bad back I asked if he would drop the box inside door.. I didn’t ask him to come in. He stepped back and started yelling at me “you need to pick it up” (note: I’m wearing a back brace). I had asked him once before and he put the box inside the door and he did it but with attitude. I’m not blameless here as the ** word came from both of us and as a 66 y/o I was upset and shaken up afterwards…

So they did not deliver my package like scheduled and claims there was a weather delay. For the record if a few drops causes a weather delay there is a problem and maybe you need to hire drivers that know how to drive. Once I asked for a manager all of a sudden I received a notice that my package was back out for delivery. The manager was rude and tells me, "Oh I don’t know what’s going on with it. It’s says weather delay but I’m not in that area to know." Way to go FedEx. You lost another customer.

I was told all day that my package was going to arrive by day's end. The package required a signature so I had to miss work to sit and wait. Now FedEx wants me to miss work another day to sit and wait. It’s not real hard to give accurate updates in 2023. I’ll never use this service again and will make sure to steer others clear of FedEx in the future.

I ordered cat food and treats from Chewy. According to FEDEX tracking the packages arrived locally (Hampton VA) at 412 AM today. Another entry said out for delivery. Now it says delivery failure because I wasn't home. Completely a lie. FEDEX repeatedly uses that excuse when they fail. I've asked Chewy as well as others over time to consider UPS. 90 percent of packages I receive are from UPS and I've never had a late shipment that was a fault of the carrier. FEDEX IS A DISMALLY POOR COMPANY.

They are the worst shipping company I have come across!! From customer service to deliveries. Canned goods delivered dented, and the driver ran over a few as well. Most recent package they could not find my house; really?

I remember when FedEx was a better choice for shipping. I had noticed recently that FedEx more often than not does not meet the stated delivery date. Recently had 2 items ordered both from Wisconsin 1 UPS 2 Fedex. Ups shipment came 4 days faster. What happened to FedEx.

Today I received my parcel from UK which is very mishandled and my things are broken and spreaded all over. I am very disappointed and will never use this again. Very very very sad with their service.

I always ordered to same company from Japan. Delivery guy always hold and delayed several days until my release the sign. This time they send a message "delayed" every morning early time. I always wait at home my item. Never try to deliver. Delivery guy must be fired because of lie to the customer and neglect of duty and dereliction of duty. Worst customer service. Santa Fe Springs Fedex.

Customer service has become the worst in the business... Stop sending people to overseas call centers that want to read from a manual and not answer questions! Delays are only posted after customer calls to ask why package is not there at estimated time. How many days are we supposed to stay at location and wait for undelivered packages?!?! Truly need to question if FedEx is any better than USPS?!?!

The day before FedEx came to drop off my package. They didn't ring the doorbell or knock. They just lefted a note saying that I've missed them. They clearly did not ring the doorbell or knock. I am a stay at home mom with 2 large dogs. If they did any of that to alert me that they were here I would have definitely heard them because of my dogs. They just came and lefted. I called them and they said I need to pay a fee for import duties,that's why the package wasn't lefted. So I paid it over the phone and told them not to ring the bell or knock, just to drop it in the mail box. I told them I have two dogs and my baby will be having a nap during the time they will be delivering it. So of course this time they rang the doorbell and woke my baby up. Clearly they can't follow simple instructions.

FedEx delivered to an apartment not my house. Called and they can't find it asked if I checked delivery area. Didn't seem to understand that I am not at an apartment complex with a mail room. Spent 20+ minutes explaining that I am not at an apartment and they didn't deliver to my correct address. Finally talked to the "trace team" who still couldn't find where it was delivered to. I asked which address it was delivered to, they gave me an address that doesn't exist. They never actually admitted that they delivered to the wrong place. I got zero communication about the how the process is progressing, just generic emails that didn't give any info. Customer service didn't care that the driver screwed up.

Maybe check if customers have cameras before claiming customer not home! How is this company still in business? Last delivery (a laptop) was thrown onto my porch. Customer service is a joke and no help at all!

Ordered next day delivery. Three days later, and has not arrived. Funny that the tracking started in Illinois, and then to Indiana, and all of a sudden went to Montana, and then North Dakota. Unorganized or just making things up. Great job!

FedEx sent me a message saying my package could not be delivered because I was not home. I was home all day sitting on my front porch and home the entire night, and FedEx never pulled in my driveway. Do the drivers just blatantly lie? Seems that way.. DON'T USE FedEx!!

I always use FEDEX and have NEVER encountered a problem UNTIL I used FEDEX from Jacksonville FLORIDA. My package was cut open. The driver propped the box up backwards to take the ‘delivered’ picture THEN pulled off as I called him to address the problem. I will NEVER do another online order in Jacksonville if it has to come thru FEDEX.

Every time I order something and I see it is to be delivered FedEx, I cringe. You see, they will claim to have attempted a delivery but no one was home, even for no signature required. They will run out attempts until they no longer have to come. Following up by calling cust service is useless. I will get a ton of apologies but no resolution. If I could give negative stars I would. They deserve to go out of business. In my opinion, they are the worst company ever.

I was expecting a package that was held for two days at the FedEx facility. On the third day it was showing that it would be delivered between 10am-3pm then changed to 8pm. It wasn’t delivered. I tried to call but the automated answer would keep saying on the truck and won’t allow you to speak to a live agent. The next day was Saturday I called and the agent said the package was on the truck then it was returned to the facility and expected to be delivered Monday. We’ll see. Horrible service and tracking system.

Updated on 09/09/2023: This marks my second day of waiting for my FedEx delivery, which has yet to arrive. Despite my repeated calls to customer support, I've been consistently given false information. Just an hour ago, a support representative assured me that my item would arrive by 11:00 PM tonight, only for the delivery status to change to "pending" a minute later. This same situation occurred yesterday after speaking with a different representative. FedEx's reliability is deteriorating, with their continuous provision of inaccurate information and failure to deliver on time. I strongly discourage any company using FedEx as a shipping method. I've personally experienced a loss of $4,000 for my projects due to FedEx's lack of responsibility in managing deliveries.

This is the second time in a week FedEx states tried to deliver a package but I had been home all day listening for the door and no delivery slip to tell me they even tried. I found out because I was checking online all day. First package I ended up picking up at facility but the ground package they won't allow me to pick up. Now I am worried they will say they attempted again without knocking on my door and send back. This is work equipment I need. No business should trust Fedex.

Several times now we've lost packages. The Memphis TN hub seems to be a black hole where packages go to die!! Customer service reps only look at the computer screen and leave notes. No one who works at the hub is actually able to help you.

I get an email that my package is going to be delivered and if I am not going to be home I can leave delivery instructions! I do that, telling not to deliver before because I am at work. They either just don’t read the instructions they said to leave or maybe they can’t, either way they show up at 10 am this morning. I’m really pissed because it was supposed to be here yesterday. I put the instructions on there 2 days ago!

Fedex has now for the third time in week said my package was out for delivery. I live approximately 11 miles from the shipping facility. When I tried to call and find out what the issue was I was first met by a bot that hung up on me 6 times. I finally got to a real person that asked me my name and then when I started to tell them about my problem also hung up. Fedex is not what it used to be. Don't use them.

I bought 2 steam cleaning vacuum belts from Bissell for my small business. FedEx left my package at a neighbor's. Not everyone is honest and people shouldn't have to track down their packages. Trying to get customer service on the phone to answer questions was ridiculous. The only helpful part was the picture of where they left it or I wouldn't have found it. So I guess thanks for that but maybe next time try to get the right house. This has happened multiple times but this time I was on a deadline to have this product and when facing a deadline the last thing anyone wants to do is have an Easter egg hunt to find what they ordered for their business.

I was authorized a return by Wayfair. They sent me a QR code which I cannot use locally. QR code use must be used at a FedEx store location. The closest is 65 miles from my location. Have been unable to get a barcode instead of QR code. With a bar code, I could ship locally or schedule a pick up.

I have multiple bad experiences this 12 years alone with FedEx. One time the delivery guy delivered a package to another City. How can someone one deliver to a wrong city? Thank God the receiver called me with number on the parcel. And today, they left the package a heavy item to near by my apartment. And they are not helping me to recover. It’s like do it yourself. Why do I have to do the heavy lifting for their delivery driver not doing their job 100%.

Shipped package across Canada with insurance and signature required. Package was not delivered and signature was faked by the delivery person. Package stolen internally and FedEx does nothing. Lots of poor reviews so another doesn’t really make a difference but I needed to say something. Customer service horrendous and claims department worse. Get your act together and take care of your customers or quit.

They did deliver the package 2 days later, and I have to say that the driver was absolutely amazing and helped with the delivery big time (unlike their customer service). I wouldn't have minded the delay if I was told immediately that this was going to be the case. Happy that this was resolved.

I have been trying to track a package all day, getting the same status information. FEDEX shipped if from Ocala to Tampa (completely passing my location - Ocala is closer, btw). It has been in Tampa since 9:13 this morning with no additional information available. . . and when you try to call customer service - all you get is a robo call stating that the information provided on their tracking site is all there is. . . This is ridiculous service from what use to be a decent company.

I had product shipped from chewy by FedEx and my product is stuck on Olathe shipping facility. I receive notice I supposed to get it Saturday Sept 2 but some reason FedEx holding because a holiday on Monday. Which doesn't affect them to do their job on Saturday. Lazy workers and if my product is spoil and taking legal action because this is dumb. How you only have auto machine for customer service. It just shows that FedEx in the wrong. Facts show it.

Fedex called me a liar. The delivery actually was done to another house. The picture clearly showed. I happen to order 2 watches, one of them arrived. One of them did not. The 1 that arrived shows a red house where I live and the blue house. Was the one the other house other watch was delivered? And the FedEx blamed me saying that the GPS showed the driver was on the right house. How is this fair.

Last three times I have had a product delivered through FedEx they have always been late. Sometimes a day. Usually more. The last two have also been damaged on top of it. I would not use this company ever.

FedEx express overnight package, should be delivered to non rural location by 10:30 next morning. "Scheduled" delivery time then changed to 12:00 noon once 10:30 passed and after 12 passed changed to end of day. When trying to call in to find out information about the package, due to the now altered "Scheduled Delivery time" having not passed the automated system refuses to let you speak to a representative. The package was shipped with the more expensive express overnight service as it was needed for work the scheduled delivery day and an entire days work was lost.

2x in a month my package has been dropped off at random houses. I never got my last item & nothing was done about it. FedEx is the absolute worst, it's the only business that will drop my package at a random house. They take a picture, and when you notify them and send them pictures that the house they drop it at obviously isn't yours and isn't even in your neighborhood, they do nothing. I may have to quit shopping with companies that use FedEx completely.

I am writing this review in my car in my driveway, awaiting a FedEx delivery. I was home all day yesterday, and this morning when I walked out of my front door, I saw the FedEx notice telling me they couldn't deliver because I was not home. I checked my doorbell, and it is working. This is the 5th time this year this situation has occurred. Had I known that my order was going to be delivered by Fedex I would not have completed it. It is annoying being told by neighbors that they saw the FedEx guy with the notice and NOT the package. It makes me believe they are deliberately doing this. I have complained in the past to FedEx and all I can do now is eliminate any products that delivered by them.

Requested to deliver to Walgreens but they deliver to Dollar General. These people suck. Couple years ago had ordered a projector. Tracking says it was delivered but I never got the package. These bums just do whatever they want.

Over the years I have had multiple issues with FedEx and they just seem to get worse. About 2 weeks ago I paid for 2 day shipping, they made "3" attempts and never left a door tag, if they had I would have gone to pick it up. I called customer service to tell them they never left a door tag or made a 3rd attempt and that I have Ring camera footage to prove it. I was told since my delivery date was the next day I couldn't make a complaint yet, mind you the next day would have been a week since I ordered it. The next day I get a call from my local FedEx telling me they're holding my package since they made 3 attempts but their website said it was on the truck for delivery.

Not only in the last 3 months have they always been more than a day late but never do they update their tracking information so we know where that driver is anymore. And when you tried to contact them they could care less because you can forget about reaching a person anymore. You will always get a recording.

FedEx facility received my package and put it out for delivery on Tuesday. The facility is only a hour and a half away. 3 days later and they have still not delivered a package less than a pound. Unacceptable.

I was supposed to get my package on Sunday between 10-2. I canceled plans to be home to sign for it. At 2:45 tracking was updated as delayed till Monday between 10-2. It didn't show up till 5:38 when I had left for work. They left a door tag. I called and was told to sign it, put instructions on the back as to where to leave the package, and the driver would leave it today. They didn't leave it.

I have had multiple horrible experiences with FedEx. They are NEVER on time, leaving you stuck in your home for days waiting to sign for a package. The driver today didn't even attempt to deliver, just marked that I wasn't home. I have a dog doorbell that never lets a knock go unanswered. Upon calling to complain I got a rude and disinterested CSR who pretty much got the FedEx attitude down in a nutshell. Businesses need to start using other carrier services. I am about to quit a job because they use FedEx to deliver equipment and I refuse to deal with FedEx from now on. I will drive their equipment back myself.

Been a loyal customer for many, many years. Always get an estimate on Rates & Delivery and they ALWAYS match up within a few cents until this week. Shipped a package from NH to NJ and got a rate of 128 BUT bill came in at $154. Called and confirmed the package size and weight were as entered and yes all was correct but got some mubble jumble from their rep that it's only an estimate. Again every shipment I do an estimate and EVERY rate is spot on what I actually get charged. I'll be moving my business to another carrier now.

I shipped a package from a Fedex location on a Monday. Local delivery so they said it will be there Tuesday. Tuesday it is out for delivery, then it can’t be delivered, then the address was changed. Delivered to an address they changed it to. 5 days and 4 calls later, they disconnect me and my case is no more. I lost the tracking number so now I’m screwed. They were very good 25 years ago and keep getting worse.

These drivers make mistakes and this company doesn't hold them accountable. They care nothing about the customer getting their package. If they deliver to someone else then it's oh well. If you can help it go UPS or postal service from post office. They damage your products or lose them and you have to prove shindig they know they did. I will not deal with anyone sending thru FedEx ever again. I will spend using Amazon.

I've had my groceries delivered by FedEx for over two years. I had to let my account go with my grocery company because I have had too much food that has to be thrown away because FedEx continually says it's out for delivery and yet one week later I still do not have my groceries. Either they do not arrive or they arrive in very bad shape. I even had one day that they told me a supervisor was going to personally bring my package, then the next day, interestingly, the package showed up as lost in transit. We live in a rural community and I am the finally the last one who said I'm done with FedEx. No one will order anything if we have to have it delivered FedEx.

I paid for overnight shipping. 5 days later I'm getting my 2nd delay notice. If they can't provide it, they shouldn't offer it. If I didn't really need this item overnight, I would not have paid the high shipping fees to get it. I'll never use them again for anything.

My package that required signature was given away to a stranger. The Fedex Supervisor claimed a man walked up to the driver at a nearby business, and not at the residence, asking for my 2 packages. My signature was falsely signed as receiving the packages when I had been home all day waiting for the delivery. It is alarming to know strangers can just walk up to drivers asking for packages and it is given to them. The driver lied about seeing my ID as I still have my ID with me, not only that I am a female and the driver claimed a male asked for my packages. I have yet to hear from FedEx regarding my claim. It is unfortunate that you can’t even receive your packages anymore and FedEx is not taking any responsibility. I am at a standstill while all parties are conducting “an investigation” that will cost me and my family. I am disappointed to say the least.

Fedex can not be bothered to look for my address. They just drop it off at the first address on my street. I even gave them instructions and they can not even follow that. I complained on the phone and it did not help.

My package along with others delivered to a wrong location 2 miles from our location. 7 days later, still no package. After many calls with Fedex, I am being told it might be 1-2 weeks and they closed my claim. Try and call customer service and was hung up two times before I even got to talk to someone. When I finally did speak with a real person, I could not understand them. Now I have to start the process of getting refunded for a $1000 worth of test equipment. Awful communication and organization.

Do not ship with this company. They charged me over $110 to pick up a 5 lb pre packaged box for shipment from California to Maryland. They did not let you know how much it was before the pick up and did not let you know why they charged you what they charged you after. Terrible company and customer service.

So for 3 days straight every update says package arriving early and then lo and behold the day it's supposed to show up early now arriving on time. FedEx just lies every day. Build you up to smack you down. Really sounds just like every other high class criminal out there! Almost like a politician!!!

Received a damaged generator. Driver never rang doorbell. Filed complaint. Sender sent return label FedEx picked generator up 2 days later. 3 days later never heard from them nor is it in system stating package picked up. Called them explaining package was picked up 24 hours ago why package not in system. Customer rep had no reason only stated it will when processed. Worst complaint ever…

I am extremely disappointed. I am mailing a visa application, which was very time sensitive and had to include my passport. The visa agency had pre-paid for a FedEx priority overnight label, but after putting the package into the nearest FedEx dropbox, it never got picked up! Then I had to speak with six different customer service reps, some of whom just pretended the problem was resolved when it wasn't, before I was able to file an official report. Still no sign of the important package, and will likely need to cancel my travels. Ugh.

I had spent a few hundred bucks on place settings, which were delivered via FedEx. The box arrived destroyed. Six out of the eight plates inside - there are two sets - were shattered despite being packed tightly. The wear and tear on the box itself was evidence enough this was purely a delivery quality issue. No amount of bubble wrap could have avoided this: The tape is ripped in multiple places, and the edges of the box were blown open. It was pancaked. If the contents weren't destroyed it'd be comical- It's like they played baseball with it! Other delivery services seem to get the job done properly. I recommended to the merchant that they use either UPS or USPS for the replacement.

If I could give FedEx no stars I would. They do not deserve 1 star. I had a package I needed to sign for. They are working on my road at the corner. You can access my road on both ends except at the corner where they are replacing the bridge. Yesterday, the FedEx driver came down the road, through the barriers, stopped in front of my home, turned around, and left. I tried calling support to have them notify the driver I am home, he can get through, he turned around in front of my house yesterday. I have been stuck in my home yesterday and today from 8AM-8PM which is interfering with my job.

A package I ordered from Amazon went to some small town 62 miles away from where it was supposed to go and it appears it is stuck there. Fedex has continued to tell me for 5 days now that it is out for delivery but tracking shows it is still stuck in the town 62 miles away. This is unacceptable!!!! I really doubt my package will ever be delivered.

I cannot figure out why some companies ship using FedEx. Right now I have a very expensive package coming. It is two days late at this time and FedEx cannot tell me where it is or when it will be delivered. This is my typical experience in the past 10 years.

Avoid FedEx if possible. They delivered a 300 lb gazebo to the wrong address and they can't seem to figure out to correct the problem (lies, failed promises and incompetence). This problem occurred five days ago with no resolution in sight.

Worst experience ever. Rush package is now 5 days from shipment and still no delivery. And this is flying in the summer from Juneau to Anchorage, with multiple flights a day. To make it worse, it is 100% impossible to get someone on the phone. Never use this sham of a company that is a shadow of what it used to be. The sooner they fail the better. UPS much better, and even USPS would have arrived days ago.

Ordered and had delivered broken 3 televisions in Florida and the super said they were *having problems* with drivers there. So we moved to WV and I placed 3 Walmart orders, got notice one was delivered but we didn't get it. Turns out the label had transposed numbers on it and the address doesn't even exist, so he left it next door. I called Walmart and told them to change the address on the ones coming because FedEx won't let the customer and he said he would. Today I get notice 2 items were delivered, again to the wrong address. Son went next door, again not the right address and we put a huge cardboard sign on porch for said wrong address. Again he took it next door, to an address not remotely close, and she told him it goes here and since he had taken it off the truck, he refused to back up 100 feet and deliver to the correct address, and not only that he told her to *just keep it since it's Walmart*.

I have signs "All" over my door, "Do not knock!!!!" I am a veteran that is sleep deprived and I have rescue dogs! Evidently the driver can "Not" read! He left my package in front of my door where I could not get out of my home! Imagine if I had a fire and the front door was the only way to get out! I would not be able to! You need to retrain your drivers! I see many lawsuits coming your way! Don't send that driver back to my house! Ever!!!!

We ordered a recliner and a loveseat. It was shipped by FedEx unfortunately and they will not deliver it but out in the yard. We are both 75 years old and they will not bring it in the house. If they are not lying or switching around their dates, then they just try to get out of having to do their job.

The station manager needs to be replaced. The operation of this station is out of controller. Ordered an item from a vendor last year but never received it. Fedex kept giving updated and excuses. I had another package sent April 2023 from a mail service and after a week delay and a lot of Fedex excuses I had to drive 60 mile one way to pickup the package. The station manager is never there so I could not talk to him but I was assured by the person behind the counter the station manager would call. Did not happen. I just had temperature controller medicine sent next day delivery. Shipped on Tuesday with scheduled delivery Wednesday. Never made it.

FedEx is untrustworthy and very difficult to deal with. In the past 2 years, they have delivered my package to the wrong address. Today they delivered my air conditioner to the wrong address. The picture furnished is not my house. Within 20 minutes of delivery, I let them kow they made a mistake. I phoned and finally got a representative; the representative told me 24 -48 hours I would get reply. I requested a supervisor. I spoke to supervisor. Sympathetic, said they would try to contact driver, find package and deliver to me. Supervisor said she would call back in 10 minutes. 2.30 hours later, no reply, no package. DO NOT USE THEM.

I paid to have my package re-routed because it required a signature and was supposed to be delivered at a time when I was at work. All good, paid the fee. Rerouted the package. This was day 1. Day 1 delayed to day 2. Rerouted back to my home. Day 2 delayed. Will be here day 3. Day 3 delayed. Will be here Day 4 which is a Saturday. It is home delivery however it is still showing as being on the truck in the neighboring town. Same place that it has been since day 1.

Bad service because this company isn't send package. I don't know where's my package. I was talking with my providers and they said Fedex created a label, FedEx has to check what employees has working there. Because isn't a reason to lose a package. Fedex need to do background to each employee, I remember, I was walking outside and saw a lot packages opened and it was Fedex company.

I used FedEx to ship my computer FROM Texas and it was smashed. It was not properly packed. They refused to replace a 9mos new gaming computer system. It took them 16 days to pay my claim. It took me texting messenger, calling AL and emailing different locations to get a response. If anyone read this Please do not use FedEx. I used UPS to ship my computer TO Texas. It was on time and wrapped perfect with no problem at all. I had no issues with UPS. I can't say this enough. SO NOT USE FEDEX... I will post the actual conversation and pictures next.

I have been forced to use FedEx many, many times over the years, and never once was the experience anything but the absolute worst! Way behind Amazon, UPS, even the USPS!! I ONLY WISH I COULD GIVE IT NO STARS! THE BLACK HOLE OF SHIPPERS!

Driver could See Clearly that package was damaged and broken and left it anyway. I tried calling everyone FedEx, Walmart. Everyone sent me somewhere else. Gave me every other number. Not one could help. It's totally ridiculous and I won't use Walmart or FedEx again.

Was supposed to have received a package 8/17. Never came. Was posted as out for delivery. Received text that was delayed by weather. This was a perfect day for all the four states area. How can a package be out for delivery then be delayed by weather.

If there was a negative star, that what I would give. For the past 10 Fedex deliveries, they could not find my house and when I started requesting that the delivery is held for pickup, they are unable to delivery it to their own authorized pickup locations. Paying for overnight shipment/delivery and receiving your package a week later seems pointless and customer service is never helpful. This is the worst company to deal with, I would personally never chose to ship anything with Fedex, I would rather travel myself and get whatever I need myself.

Without question FedEx is historically the foremost fast dependable freight solution. I have used them personally and professionally since the 70's. However in recent times reliability and service has suffered including tracking, lost shipments, customer service and perhaps even the use of "Third Party" transportation. Hopefully they are on top of these issues and will rebound soon. I remain a faithful customer.

FedEx doesn't have customer service people. They only have robots which cannot help you with your shipping problems. I hate this company and will never use them unless I have no other choice. UPS is 2 stars higher in my opinion, and my company ships a lot of packages. FEDEX has lost my business for good this time.

I have been waiting for a laptop from my employer since I will be working from home. I was told that it would arrive between 10:30 AM and 2:30 PM. However, it never arrived as promised. I tried calling, but getting a hold of a representative is practically impossible! You just get the runaround from a robot until you’re forced to give up. When you indicate that you were calling about your package, it gives you updated ETA but does not give you the option to talk to anybody. It just tells you that representatives do not have any updated information. When you say representative, it keeps asking you why you are calling. You cannot get a hold of anybody online either. Just another corporate machine that would rather use robots to save a quick buck so they can fatten the golden parachutes and six or seven-figure salaries of the CEOs! I would not recommend doing business with them.

I paid $84.30 to ship an envelope from Phx to a Houston hotel, for a guaranteed Saturday noon delivery since the person was checking out on Sunday. I called all day Saturday and could not reach anyone, Monday I called and was finally able to talk to someone who advised me that the package was delivered today Monday. I explained to the lady on the phone that the person had checked out and I need the package returned to Phoenix. She explained I would have to pay another fee to have it returned to me. Very FUSTRATING! Next time I will ship UPS or USPS.

Updated on 08/16/2023: "Attempted" delivery canceled because I "wasn't home", and four days later they still haven't even made a second try. They have managed to bring 4 other smaller packages in that time period though. The packages I'm still waiting for are each 60 pounds, so I'm assuming that FedEx delivery drivers are either lazy or weak.

I ordered a cake for an Elderly friend in another State. Shipping date was a Wednesday and was to be delivered Thursday or Friday. Still not received on Friday. I called Fedex and let them know To give it priority, It is a perishable item. I now receive an update telling me it won't be delivered until Monday. The cake was shipped frozen and is sitting in a hot FedEx truck for 3 days! $25 for ** customer-no-service.

I ordered a Shark vacuum. Item delivered at 10:24 am. Got home at 2pm. No vacuum. Originally thought someone stole off my porch. Went back to cameras only to find FedEx was NEVER at my home. Best is a PPost signed for it. Filed complaint with video footage and was denied. 2 weeks prior my Dicks package was ripped open and sneakers were gone but left the box. Again checked cameras. Box was delivered like this. I have had several packages opened prior to delivery. I will no longer order from companies who employ thieves. It's a shame because I am sure most drivers are honest, but the few bad apples are ruining the bunch.

3 times the Chewy package has either not been delivered at all or delivered to an address THAT ISN'T OURS!! Chewy always does the right thing but this is on Fedex. They suck. I don't understand how they don't look at the ADDRESS to see if it matches, IT ISN'T HARD! CHECK BOX, CHECK MAILBOX.

Time after time (I most assuredly don't choose FedEx, they were chosen by online stores) they make little to no effort to locate my house. One time the truck was literally right in front of my house and they asked my friend who was doing some yard work if this was my residence and he told them yes. They drove off, citing "incorrect address". They make zero effort to reasonably contact me even though they have my phone number on the packages. While filing a complaint with one of the retailers the agent on the phone told me they get a large number of calls about FedEx.

I waited all day for a package that we needed for the weekend. My husband paid the duties, so the package should have been able to have been safe-dropped. I had to leave at 3:55 to pick up my husband at work. The package arrived at 4:10 and was not safe-dropped, but returned to the depot across town because the delivery person didn't know or didn't care to check that the duty was already paid. We phoned customer service, but after getting past their automated system (which does not work at all), and speaking to two agents (who didn't have the power to do anything), we were no further ahead. Now, we will not have our needed package for the weekend and there is nothing we can do about it, except to complain.

This is how my Home Depot delivery was received yesterday in Grass Valley, CA. What a mess. Paint all over the front of the house and my tenant. How do I file a claim. See attached photo. The driver should be fired.

I received notice that my package was on a truck, out for delivery since 5AM this morning. The delivery window was between 1030 and 2:30. It never arrived. Attempted to call customer service, it was nonexistent. Only a computer giving me the same information that was texted to me early in the day. I have to sign for package so I am being held hostage in my home hoping my package will be delivered at some Pont today as it is very important. I do not know how late they deliver. When I asked their chat box it just kept saying they deliver until the end of business day. Very helpful. I have things delivered thru other carriers regularly and have never had an issue where I could get no information at all. This is very disturbing. I would not recommend using FedEx to anyone.

It's a shame that FedEx is back to their old ways. I received a package that was 100% obvious someone tore open not only the shipping bag, but they tore into the box inside that was factory sealed with tamper proof tape to gain access to the contents. I wish I could load images for your viewing pleasure!

Had a customer ship an envelope next day on 8/1/23 from GA that should have been received the next day as we are about 3 hours away. The package arrived in Athens on 8/2/23 and sat there until today, 8/10/23, when my boss picked it up. No one could explain why, just that it was delayed and would be delivered "tomorrow". For 8 days!!!! I despise Fedex and will tell anyone who will listen to use UPS or USPS!!!

Package was to be delivered by a certain date and postage fee was paid for by me. I get a message at 5 am saying it was on the truck for delivery and would arrive by 10pm that day... Apparently, the delivery guy decided to return my item to the warehouse and not deliver it. When trying to call FedEx about it, they don't care at all and refuse to do anything about it. Now it's been 2 days past delivery date and still shows being on the truck and put for delivery. Just somehow doesn't show up... 9 times outta 10 my packages show up either smashed or completely opened up with items missing. And like always they really don't care.

We met a driver on a road that is in a small community. Signs everywhere that says, "Please drive slow." We tried to wave them to slow down. This was July 8th about 6:30 PM around Pvt Rd 8647 Broaddus TX 75929. Dust was flying like crazy. Someone needs to tell the driver to slow down read the signs.

I have several times now expect a package to my business and they keep trying to deliver it after hours. You can never talk to anyone. All automated and when you do get to talk to someone they can't do anything to help. Always say out of their hands and system won't let them. I am not stay at work for 3 hours to wait for a package that they should be delivering during business hours. By far the worse customer service to date I have gotten from 1 company.

Hi FedEx team. I am very disappointed in the way I was treated by the agent yesterday regarding the issue I had. I was told by one of the agent whose information like reference id and name is what I have in records told me that once I get the invoice I can apply the promo code. And now when I am calling to apply that code I was asked to change the account from personal to business. Why was this thing not confirmed or enquired during the time when I first called if I am eligible to apply the promo code. I had repeatedly asked her if it's possible and I was assured by her that you will apply the promo code all I need to do is to call back once I have the invoice with me. I don't understand why it is now becoming hard for you to do it for me. I need an answer or else I will escalate it because I would have never shipped it for the price that is charged by you I would have preferred to go with some other service if I knew that the promo code will not work.

I was trying to return a $1300 cell phone to SAMSUNG. I packed everything well. Wrapped the box very well. Somebody at FEDEX STOLE my phone and they denied my claim. Very irresponsible company. They should be out of business. My advise. Don't use FedEx. Now I will NEVER use this company again. SHAME ON FEDEX. They employ thiefs.

This is the 4th time I've had a bad experience with FedEx. I ordered a computer that per Amazon would be delivered 8/2-8/4. Of course, it's not here, in fact, they have no idea where it is. Hasn't updated since the 2nd. It is signature required and now supposedly being delivered Monday the 7th. I won't be home because I work out of town. When I called customer service, they told me it's the 3rd party that shipped it at fault for doing ground and not 2 Days like Amazon said. Basically said, "Screw you" when I asked where I could pick it up because I don't have faith in receivers (have to wait until it's found first). Told me that they will hold it at location and call me (heard that before).

FedEx dropped my important and time sensitive package at the wrong address. Now it’s gone. They offered no apologies, no support, no answers, just ineptitude. I’ll never use them and you shouldn’t either. USPS is way better.

The last thing I will do is to encourage anyone to use FedEx! Delivery man is a pure liar! They treated me like "I can go to hell, they don't care!" Paid for express delivery, no signature required, postman didn't deliver, rather tagged an apartment with more than 50 people "Unsuitable", didn't reattempt delivery, when tracked said "Delayed". Never said out for delivery and they expected me to send a request for redelivery when the tracking said not yet out for delivery, needed my package for an occasion, paid for express delivery, contacted them very early but the employees made mockery of me. Worst company, never use them, I better use order agencies than FedEx! We will meet in court and you must pay all the damages I will claim, then next time you will behave well! For the fact that you have the right to deliver to people does not make you to treat people as trash!

FedEx delivery problems continue. I have lost 4 deliveries so far and the 5th is about to happen. The truck with the GPS location that I was tracking today's delivery suddenly stopped less than 4 miles from my home. Now I am unable to see where the truck it is at. At 1:20 pm it was almost to my house which was the scheduled by time. Now It shows 8:30pm which means the package is heading back to the city 30 miles from my home. The next thing that happens is that the package is "lost". I have called numerous times today and can't get past the automated phone system that is in place. As soon as it rings to an agent the call disconnects or the automated system ends the call. I can't even file a complaint. This is the vendor's choice of delivery. I have complained to them also without any luck.

After ordering very expensive frozen dog food for my dog, my shipment specifically had a delivery date on it so that this food would not spoil. My order is now delayed, meaning the food will be spoiled. When I called to speak to a representative she was less than caring or helpful. “Uh huh, uh huh… just file a claim when the food gets to you.” How is that helpful for any customer to be that nonchalant and almost snarky? You can do better FedEx. Absolutely unacceptable to have a package that was expedited for a reason to be delayed. This happened another time with some diabetic supplies for my bonus daughter. Delayed three days- they were supplies she could not live without.

My order required MY signature (direct signature) on it in order to be delivered. The website and instructions stated that if I couldn't sign for it I could send a QR code to someone and have them sign for it OR it would be sent to a location where I could receive it. Why was someone allowed to sign for my package without checking ID or verifying that I had given permission for someone else to sign for it for me? I will never willingly deal with FedEx again. This is careless on FedEx's part and it's obviously the workers are only there for a paycheck.

Well ordered a mattress from Nectar and it was shipped to me by FedEx but somehow FedEx has lost my mattress and they just keep on dragging it on that they are trying to locate. Well people it's an 81 pound mattress how do you lose a mattress!!?? This is the worst experience ever and it's not helping Nectar either.

On multiple occasions packages have been lost. Sat on a truck riding around for weeks or damaged. We try to avoid ordering anything that will be shipped via FedEx because of the numerous problems. Avoid them if at all possible.

My package with important documents was sent from Jamaica to be received the next day by noon. That didn’t happen and no explanation was given as to why my package was delayed. The morning of delivery I got a text to say that my package was delivered. I went to my front door there was no package, I viewed the picture they had as proof and that was not my front door. I called FedEx only to be told I would need to file a claim and that it takes 24 hours and that I would have to let FedEx in Jamaica file the claim on my behalf.

I ordered a part for a vehicle, the part was estimated to be delivered on Friday July 28th. The emails I received said my package was on their truck in Kennesaw, GA at 08:15 Friday July 28th, was out for delivery, which mind you Kennesaw. Ga is at the most 30 min from me. At 2200 7/28 I get a message from FedEx saying package delayed, it is now 08/01, I've still not received my package, which once again I get another message on 8/1 today that it will be here, 09:50 to 13:50 on 8/1 today. That's another lie. I never have this type of problem using USPS for my online business. I thank God for that, or I wouldn't have a 100% on time record. Fedex is a joke.

I'm fed up with this company, 2 day shipping is 5 to 7 days, every delivery from them is late, today I track a truck around the corner from me on their website, delivery was supposed to be between 10am and 2pm, the truck never came by my house. Now it's says by 8:30 pm. Do they use routes or just drive around by whatever package they pick. CEO should resign immediately.

For years now I have avoided companies, whenever I can, that use FedEx as a shipping service. Sometimes, you don't have a choice since places like Walmart, make their own choice on how it's delivered after you order. Well, the ONE time my order came from FeDex, it's the time the delivery failed. It is amusing actually to see. It's a good chance that your delivery will not get to you when scheduled EVEN when its on its way. And their incompetence doesn't even allow them to properly label the delivery failure. They have something called "customer unavailable or business closed" label.

My dad had my certificate delivered from Bangladesh to NY, USA. When the parcel arrived it was completely destroyed and looked like someone ran over it. My certificate is completely wrinkled. I would recommend everyone not to use FedEx anymore. It is the worst service provider.

Horrible service. Customer service reps don't know what planet they're on. They sat on my package for a week. No reason given for delay, but the package was sent 600km each day from the depot to my hometown then back again without a delivery attempt. Each time I called I got a different excuse. Nobody knows what they're doing there. Horrible service. I'll avoid buying from online retailers who use only FedEx as an option.

100% of my deliveries from online orders are never on time. They take more than a week to get to me from the estimated time I was given when I place an order. FedEx takes days after the online business labels my package for shipment just to get my order in their possession, it’s absolutely ridiculous! Companies need to stop using FedEx till they get their act together. We all used to complain about “snail mail” by the USPS, well, FedEx is by far worse. Get your act together FedEx because we are all FedUp!

I have moved to a new place and waiting on my furniture for almost a week. FEDEX first did not get the address right, then sent spurious or fake updates saying no one was home - I was homebound the entire week waiting for them. You cannot even call the GO-FEDEX customer service number because voice enabled will not take you anywhere near a human. IT IS impossible to speak to anyone. The only automated agent can do is give you an update on a tracking number. The only irrelevant update is that the delivery is delayed. Can't talk to a human anymore to understand why furniture is sitting in the local FedEx facility for 5 days and not being delivered. Or why updates are fake and saying that delivery was attempted but no one was home which is untrue. STAY AWAY FROM FEDEX!! WORST company and has NO CUSTOMER SERVICE - definitely no humans here!

Don't understand what their problem is. I never have a problem with Amazon deliveries. Fedex on the other hand are always delayed although the packages would get on the truck and circles around the whole day and then returned to the hub and is posted as delayed every time with a different reason. Really unprofessional. Makes you wonder why are they still in business. Shut them down, please!

I received a delivery from my CVS otc and my Petroleum jelly was liquefied. I received my Ollie dog food and the dry ice was melted. You really need to do something about your trucks cooling. A product that has to be on a truck all day in Arizona in the summer is unacceptable.