FedEx Reviews

So my $500 robot gets shipped from CA the original delivery date was 5 days after crapex got it. Then crapex said weather delay in KS for snow. Mind you I looked up the weather. It was in the 50s the whole time it was delayed for snow. Then finally starts moving on my delivery day and now says from Indianapolis to NH will take 5 additional days even though it's already halfway. This company gets worse and worse year by year. Everybody should boycot this crap FedEx shipping and let them go bankrupt.

I was expecting an order to be delivered. It had to be signed for. I specified that it had to be delivered after 3 pm as the adults in the home work and no one would be home. I spoke to several people. Every one of the people I spoke to said something different about my order. “It is on now on hold”, “it is scheduled to deliver tomorrow after 3pm.”, I have to “contact shipper to have it released”. Eventually “management” (I use that term loosely) assured me it was to be “delivered tomorrow between 3pm and 8pm”.

In the past 6 months, I've ordered from 2 companies that used FedEx as their shipping provider. The first was at a new employer who shipped my laptop and office equipment to my home (I work remotely). FedEx couldn't be bothered to come up my driveway and left them at the end of my driveway where any passer-by could have grabbed them. When I checked on the tracking number and saw that they had been delivered, I looked on my front and back porches but couldn't find them. I walked to my mailbox, which is roughly 100 yards away, and sure enough they propped the expensive computer equipment against the mailbox.

Package shipped, was notified of delivery date, no delivery, date pushed back, contacted customer support and went into a physical location but no one seems to know where my package is nor can they confirm a delivery. Contacted customer service to see if pick up was an option and was told my package never made it to the site that the notifications informed me it had been sitting at for 3 days. Next time I'd order by carrier pigeon. I'm sure communication and promptness would be much better.

I hate Fedex. I always and only have problem with their delivery company. This is the 7th time I have a problem with a delivery with fedex in the last 4 years. And when I need help customer service is limited. I hope that there's is a penalty for fedex to lose business until they get their act straight. I hate this company soo much.

Shipping FedEx is a guaranty the product will never arrive as scheduled. There is always some delay or another excuse for failure to deliver in a timely manner. I have yet to receive anything from FedEx as promised.

I get a number of deliveries via FedEx. Some were supposed to be a 2 day delivery and my packages being delivered are almost always late by a couple of days or more. Also, handling of packages are terrible. They delivered a package and sent a photo that was supposed to show me the package, but there was NO package in the photo. It was extremely odd. Luckily, I had gotten the package that I was supposed to receive because I was standing at the door when it was being delivered and I had opened the door, gotten it off the porch when he rang the doorbell. It's just all around constant poor service.

Each time I place an online order and USPS isn't used, and Fedex is -- something always goes wrong. I end up having to wait 3 weeks longer or I've had my purchase not arrive at all. The thing I cannot understand is while I'm patiently waiting for MY delivery, I see FEDEX trucks everywhere! The other thing that is simply ludicrous and leads me to believe that FedEx needs organization, is the travel log of my most recent non-delivery. It was coming from Memphis to Northern CA. It went like this: 1/25 it's in MS, then 1/27 it arrives in OK, then on 1/28 AZ, then onto Stockton, CA onto South San Francisco, then onto Sacramento, then BACK to Stockton, CA where it has been sitting since February 3.

Multiple times since moving to this area, I've had FedEx mark packages as unable to deliver when no delivery attempt was made (I'm literally sitting near window and front door all day). Recently, a larger delivery has had the same marking done for 2 days in a row with no ATTEMPT even made and I cannot really complain to FedEx by phone because the agents say "It just said they tried Sir and no one was there". Seems like FedEx delivery quality is dropping and if the people need help with dropping off the package, just knock and let me know.

“FedEx’s customer service is extremely disappointing. They avoid answering questions, and it’s nearly impossible to speak with a live agent. Their lack of regard for customers and their issues is evident. I’d rather pay more for a company that respects its customers than deal with FedEx’s poor, disrespectful and insulting service.”

So I live in a city area that has porch pirates, so I bought a Eufy security delivery box and a sign over it telling all deliveries go into the drop box. The only delivery service that doesn't use it is FedEx. Why? Because they are lazy. They don't even walk up the three steps on the porch. They just throw the packages up on to the porch with no concern if they are fragile or not. I have several cameras that show them throwing them and showing the drop box. So I still get packages stolen because of FEDEX workers' laziness and incompetence. And sometimes broken items... Thanks FEDEX! You guys make the world a crappy place. Keep up the crappy work **!

FedEx has a new scam going on. I shipped a package this November and was quoted $66 and change for a small 5lb box from NH to TX just regular ground. I dropped it off at the FedEx terminal it was weighed and measured and I agreed to $66.08. When the charges came through on my credit card they charged me $178!! DO NOT USE FEDEX! You've been warned, they will rip you off. You just lost a customer for life, and I will be sharing my experience.

I came home today to find a FedEx truck parked in my handicap spot. When it finally left and I was able to park and go to my house, I found my 3 large boxes of medical supplies had been thrown over the railing and left in the middle of my ramp. Needless to say it's a bit difficult to get past boxes in a wheelchair. This is an ongoing issue and fedex has done NOTHING to correct it.

I am writing to express my profound dissatisfaction with FedEx's handling of my recent package delivery, a laptop purchased on Cyber Monday, which was allegedly delivered and signed for, yet never received by me. Despite being home all day, working from my apartment, there was no knock at my door, nor any attempt made to ensure the package reached me directly. FedEx claims a signature was obtained, supposedly mine, under the name "Wsant," which bears no resemblance to my actual signature, and fails to provide any tangible proof of this supposed delivery.

Multiple deliveries to Delaware were "attempted" come to find out the driver didn't even get out of the truck. No actual attempts were made (we have video evidence) and first shipping attempt disappeared for 9 days before being returned. Customer service doesn't care, failed attempts were made at my expense and if I wanted reimbursement I needed to "file a claim aka We don't care, good luck." Absolutely do not ship FedEx if you run a business.

I had a package delivered today, I was expecting it today and it came today. In the past that hasn't always been the case, I have waited around for hours only for them to not show. Today, the guy didn't even come on the porch, just left my package on the stairs for anyone to take. Also I am handicapped and put in the delivery instructions to RING THE BELL UPON DELIVERY, I guess dude doesn't know how to read! Or doesn't do his job correct! Either way that's a problem.

Very simply FEDEX SUCKS! This has happened several times...You get a notice of a delivery date, you wait all day and nothing! Then you get an email with a delivery exception, they tried to make a delivery "Customer not available"...This is not the 1st time this has happened with a package that I need and have waited for. I then have to go to the shipping location and pick it up myself because you can't wait all day for them to show or not show. UPS & Amazon show up. Why can't FEDEX!!! You need to do better or leave the delivery business and let the real delivery companies take over!

They scanned my package and gave me wrong tracking number which belonged to another package as well. Duplicated tracking on system. Nor the office that took my package nor the the manager on the phone have no answer for this mess up, they can't locate the package and no one gets back to me! I need my package!

Had a second day package that was pushed out to the next day because of security reasons, I live in the country, then before noon that day it was rescheduled for the following day as if I requested it which I did not because I have been waiting for it. You can not contact anyone about getting your package and if you call their number you get ahold of someone out of country that can't even contact the center that has the package. Must note that UPS delivered a package the same day that FedEx delayed for security reasons. I contacted the seller and told them to call the package back and will no longer do business with anyone who uses FedEx and they even said that the last year they have had nothing but complaints about FedEx. No matter what or how hard you try you cannot get a response from FedEx so apparently they don't care. Weather is moving in and FedEx will definitely not deliver during weather events.

I sent a package to Canada full of personal items for my Grandson. Canada Customs returned it because they said I can't send personal items. Fedex employees assure me that it was ok to send those items and now they don't take responsibility and they refuse to give me a refund or credit. I trust them since they send packages all over the world. I thought they knew and now my Grandson doesn't have his birthday package and I loose my money. BEWARE when you send a package.

I recently made a purchase, eagerly awaiting the delivery of my item via FedEx. To my dismay, regardless of FedEx's web confirmation of delivery, the package never arrived. Despite filing two claims, one through their website and another with a FedEx representative, both were closed without any notification. When I reached out to customer service, the shocking truth unfolded – the provided tracking number by the seller did not match my name or address. My attempts to obtain written evidence to support my case were met with resistance. Even though PayPal required proof, FedEx refused to provide any documentation, insisting on verbal confirmation only. This goes against their own policy and left me defenseless against a scammer. FedEx's lack of cooperation not only cost me the items but also made me a victim of a scam. This has been the worst experience with a delivery company, showcasing their unprofessionalism and disregard for customer service.

How can they call themselves a delivery service. They received my order on the 23rd of Jan. Each day my expected delivery date changes. Today is the 29th. Still have not received. Now today shows Feb 1st. They must be delivering via horse.

I made it very very clear that my address was the same as somebody else on my street. I was south and they were north the other people… I even had to describe the color of my house and where to leave the package and the driver of FedEx still didn’t understand how to follow GPS and dumped it off somewhere on my street. Two weeks later I found my package in the ditch in my front lawn from Neighbor. FedEx could care less and now today I’m waiting for a package as of January 29 was due here by 2:30 PM and it is now 855 and no one will help me figure out where my package is. Never again will I ever ever use FedEx!!!

I ordered two iPhones and I also tracked the package the entire way. As soon as these packages got to Oak Park Michigan they vanished! Now how could that happen when scanners are used to keep accountability of all pages as they as being shipped? Horrible distribution center in Oak Park and I really hope Xfinity stops using FedEx as a courier!

I paid for two day shipping. Received 12 days later. On the same week I had a delivery coming in from American trucks. I bought a back bumper. They damaged it so bad they sent it back to shipper and still charged me shipping with no notification my package wasn’t coming. It just stated delayed. I think it still says it a month later. Do yourself a favor. Use anyone else.

I ordered a clothes dryer that was guaranteed in 5 to 7 days. I got a message from Fed Ex that it had been delivered to the closest center near me, about 50 miles Knoxville TN. It would be delivered between 10:15 and 2:15 on the 27th of January. I live in the country on a hill where it's impossible to see the road and was afraid it would be left where it could be easily stolen. When I called after 2pm I got another message saying it was delayed and would arrive by 8pm. Them another message saying by the end of the day. The online message was changed to delayed with no updated delivery. When I called on the 28th I was told due to the high number of packages they didn't have time to deliver and are not showing a date or time to deliver. How can a company give out dates and times changing 3 times in one day then go to unknown? I will never use FedEx and if a company I'm buying from uses FedEx I will not buy from them!

I ordered a package online and it has been a week and FedEx still has not delivered it. I have called and they cannot give me anymore information about when it will arrive or even where it is at. This is not the 1st time I have had issues with FedEx. I have had to go to a local facility to pick up a package before due to their delivery issues. I would not recommend them to anyone.

There's nothing worst than this company. I'm in utter shock they are still in business... They will go under in a matter of time. There's no way a company with these practices will survive. The absolute worst "logistics" company in the world. They will gaslight their customers with fake not real delivery updates to then change them after hours.

Ordered computer supplies from a company. The item was shipped via FedEx. It came from Tennessee and was to be delivered in south Mississippi. The first day it was supposed to be delivered and was not, they said it was due to a weather delay. This despite the FACT that I drive on the same roads their driver would take - and a very small Ford Focus - unlike their large truck. The second day it did not arrive, they said it would be there by 8 p.m. - that the item was on their truck. It did not show up. The third day they failed to deliver my item, they said they have "opened an investigation" and that they did not know where my package is.

I have had nothing but late deliveries. Around Christmas time they lost the package and about 2 weeks later after the claim, it was delivered. Then recently I had this shipment delayed three times. I told the vendor to quit shipping with them. They are unreliable and never on time.

This company lost my package, said nothing to me, and did nothing until I called after 3 days with no shipping update. When I called, they told me that my package had been in the distribution center closest to me and then somehow they sent it to an entirely different state and that they would investigate. I never heard anything from them on the "investigation," I never received a confirmation email or any updates. Then today, five days after the last update, somehow the package is back at the closest distribution center and was out to be delivered. Then they cancelled it and said it was due to weather. Meanwhile, both USPS and UPS were able to deliver today with no issues.

My package arrived at the local warehouse when expected and then was "Out For Delivery" every day for the next 12 days. It was never delivered. I called FedEx customer service every day and every day they lied to me saying that my package would be delivered "tomorrow". Every day, I had to remain home because the shipment was "Signature Required". During that period, I received shipments every day from UPS, USPS and other FedEx shipments. I finally arranged to pick up my shipment from their warehouse (35 miles from my house). If I have an option I will NEVER use FedEx again.

FedEx is absolutely the worst shipping company there is. They deserve a major negative review. Tracking showed the package was delivered, my wife went to grab it but couldn't find it in the driveway or the yard. So she decided she would check the neighbours. Then she found the package down by the street. What kind of idiots drop the package off right beside the road. Not even close to the house. Makes me wonder if they do this on purpose, drop it off and get one of their buddies to walk by and steal it? I don't know, seems suspicious that it was left by the road.

Some great employees doing the hard work, yet this company is a black hole, and completely could care less about the services it provides. You are literally hostage to their bad business practices, and you don't even have a choice. This pirate organization needs to be regulated and restricted, OR REMOVED.

If I could give a negative I would. This shipping company is by far the worst we have ever dealt with. Seems like every overnight shipment is never there on time. Priority overnight is a bigger joke. Supposed to have a package to destination last Friday by 10:30am. It finally arrive Tuesday. Do we get a refund on the extra spent...maybe if you jump thru the ** hoops. Did another priority overnight yesterday. Yet again have a crew hung up due to FedEx being a hack company. Steer far away. Only seems like their prices are getting higher and unreliability lower. We will be using other means from here forward.

I generally do not even do business with an organization that utilized FedEx based on poor past experiences. However, I have one specific medication that requires refrigeration and next day delivery and they use FedEx. 80% of the time, the delivery is late, 50% of the time the delivery comes 1 to 2 days late and the very expensive medication is ruined and has to be reordered.

Every time I purchase something and FedEx is the deliverer there are problems. They said delivery by 3:00, then end of day, now maybe tomorrow when it’s on a local truck? If I was sending a package FedEx would be the only service I would use IF NO OTHER SERVICE EXISTED!

Package was due for delivery 4 days ago. Multiple delays, and the time keeps getting pushed back. It requires a signature so I need to be home, but there’s absolutely no way of knowing when they’ll decide to show up. I’ve rushed home/stayed home multiple times because it’s supposedly on its way, but it still hasn’t showed. It’s something I need for work so I’m counting on it. Save yourself a hernia and use UPS.

I purchased a waterproof heated cat house for my cat during the cold weather. The temperature has been below freezing for days. I purchased this cat house on 1/19/2024. I have a Prime membership so I normally get fast shipping and adequate tracking information. There is absolutely no shipping information. A label was created on 1/19/2024, but no information after that. I called FedEx, but can not get a human to answer. My packages normally arrive by UPS or USPS, and I always get adequate tracking information. Fedex advised that I call the seller. Our most fundamental rights of a human being is notice. I do not know when or if my package will ever arrive. Disappointed.

I was waiting on 2 packages to be delivered, said packages was delayed due to weather 2 times, very understandable, 3rd delivery was marked local delay. No reason for these to be delayed a 3rd time. This is not the first time I have had delivery issues with this company. One of the packages is for my job and I can't get it so I can't do my job, which makes me no money.

Called to understand how to pre-sign for package that is en route. Mind you-I'm in tech and do tech writing so to say their instructions are ridiculous is an understatement - as is getting a damn person on the phones. Shout-out to LJ @FedEx - get a different job my 'friend'. I stealthed my way to 'new accounts' to asked my question of LJ. LJ was outwardly annoyed I didn't follow protocol, and he got more terse the more questions I asked. Nice going FedEx. By these ratings, I'd say you're on a roll.

My delivery was due 4 days ago, there is no information. It only says that it's "delayed". Prime has been delivering this entire time. I'm also writing a complaint for Sam's Club, as this is the shipping service they use. The worst part is that it only shipped from 180 miles away, absolutely pathetic service. They deserve zero stars. I'm glad I never use them personally!

I would give them a 0 star if possible! They are the worst delivery service around! Twice now in a month's time they’ve lost part of an order. If you track it from the company it’s with Fedex. Also they don’t bring packages to house. They leave it at the end of our long driveway in rain or snow where I can’t even see that it’s been delivered and anyone could take it. Packages are usually banged up and boxes damaged when they get here. Ups and Amazon bring all packages to the house or at least to porch of our shop where they don’t sit in the weather. I would never choose fed ex to deliver my package if I have a choice!

Package was retuned due to FedEx saying couldn’t deliver and two door hangers left. No hangers were ever left. Called to go pick up and told we couldn’t. Said it will be returned. Called company we purchased from and while I’m on the phone the company called FedEx to have package held for me to pick up. When I called FedEx they said the company never called them. Next package left in middle of our driveway next to the road. Wasn’t even brought to our home. Good thing someone didn’t pull in. UPS will have our business from now on

This failed because of the driver. There was 10 people watching for the driver. The driver hardly slowed down, never got out of the truck. We tried flagging him down when we saw what was happening. This driver should be fired or at least reprimanded severely. I hate getting packages from Fedex. The drivers are the worst. When I called Fedex I was told the reason it was not attempted was because the driver had left my package at the office. The package required a signature so special arrangements were made for this. Now they tell me that they will try again Monday when no one will be around to sign. Our business needed the items on the promised day. Fedex is a failure. Can't understand why anyone would use them.

The statement says delivery Mon-Fri and a maximum of 3 attempts but they have came, delivered on Saturday at the most conspicuous time when I was out doing my laundry. I missed them by with 10 minutes and was given the final delivery notice. I was upset and needed to make call to readjust things. My critique was their delivery times they didn't honour and the failure to give notice to their clients a shipment was being delivered on the day. I don't like how FedEx treated the situation unlike Amazon which everything has been smooth for years.

At least you will know it's going to arrive in the time frame you paid for. Absolutely absurd that Usps got the job done for less and Fedex still can't tell me when they will deliver my check leaving my family in a huge bind. What's even worse the rep from fed ex pretty much told me "not our problem".

Ordered something online on a Sunday, the next day I received a text stating I had a package on the way scheduled to be delivered on Tuesday. Tuesday arrives, no package then I get another text saying it will be delivered on Wednesday because of a local delay. I go online to track it and it's gone from Charlotte NC which is a hour from me to Memphis TN which is no way near me! I called and they said sorry for delay. The weather is bad in Tennessee, which I get but the package shouldn't have never been sent to Tennessee in the first place! I spoke with someone Thursday and she guaranteed it would arrive on Saturday even though it showing Fri for the delivery date. Well here it is Saturday and I got another text saying it will be delivered on Monday. Such a great inconvenience and poor customer service, what's the point of paying for express shipping if it's going to take them over a week to deliver it. I will NEVER use FedEx again for anything.

*ONE STAR TOO MUCH FOR FEDEX< BUT I COULDN'T FIND ZERO :( I shipped a package EXPRESS to QATAR however, FEDEX shipped my package to NEW ZELAND across the global fro QATAR, I have been struggling to get my package back; I was asked to provide my FEDEX account number because they have to charge me for shipping it back to me, !!! With all that it has been 2 weeks so far and no one took responsibility to get the shipping tag to ship it back to me. I’ve spoken to tens of employees, none of took my request seriously and am still calling on daily basis!!!!

Not sure how they can claim to be amongst the most respected/reliable companies. They're ALWAYS LATE BY AT LEAST 3 DAYS AND STEAL PACKAGES (3 truck tires+ other packages that just never showed up), they can't even figure out what a REAL door is, but instead leave packages behind the house buried in the snow and even though they supposedly took a picture of where they placed it the company couldn't allow me to have that information for some reason so the packages were "hidden" for 4 days!

Do not waste your money to get items delivered overnight. Poor delivery. Poor customer service. Poor follow through. Disappointed in such a large company with worldwide service. Do yourself a favor, find a reliable delivery service.

For starters, I've had issues with FedEx for years. As most people know, FedEx is completely flaky and unreliable with their delivery dates and your package can be God-knows-where for weeks before they ever give you an update. So, when I ordered my textbooks through my school's website and then later received tracking information, I was extremely disappointed to see they were using FedEx. I just hoped I could count on them arriving within 2 weeks, since classes started the following week.

I had ordered a product from DX Engineering in the United States on January 14, 2024. I was told that it was to arrive on January 18, 2024. Federal Express, true to their word, made the delivery early on January 18, 2024. I found the following to be excellent: The packaging was in mint condition and was delivered to my back door of my home like I had specified. This is what I call excellent Service. Thank You, FedEX for the excellent, fast and professional service which You have provided. Your delivery driver deserves recognition for a job very well done.

I needed to print a banner for our humanitarian club. They did an amazing job. Thank you Pete, the impeccable manager of our FedEx, in one hour we had the best top stuff. The competition offered to do it in weeks. They also had some more stuff for the small banner to stand. Bravo Pete. And Thank you.

Every time I have a shipment sent via FedEx that is over $100, it gets delayed and the customer service shows a different status than what is on their tracking on their website. I have had to open several incident cases with them. Interestingly they say they will call me or email me back once the case is created and then the next day the package miraculously shows up on my doorstep. They are the worst shipping company I have ever had to deal with. Why would anyone want to ship with them when they are never on time? Almost always my packages come damaged and look like they have been opened. Do Not Ship With FedEx!

Their driver left my package, a handcrafted table, on the first floor of my building, under the stairs, where it was stolen. I live on the THIRD floor, away from the street. If he had delivered it where it belonged, it would not have been stolen. He even provided proof of his own misdelivery by taking a picture of it under the stairs, 5 feet away from another apartment. BUT, FedEx denied my claim, saying that he delivered it to the correct address... Yes, you read that right. An almost $500 table that was stolen because the driver was too lazy to walk up two floors.

I will be as polite as I can be. Spectrum sent me a new phone. I scheduled delivery for after 5 and paid an extra fee. No big deal. It was 5 Dollars. However they did not bring it after 5. They brought it at 1.45pm. Now I am talking to customer service to find out where to pick it up. They said it will be at Freeland Mi on Garfield Rd. OKay I elected to pick up there. Now they are saying I can't go pick it up. I have to have it redelivered. What a crock and they are not even based in the US. Horrible customer service. I asked for the facility they were holding it at so I could call them. Would not give number. It would breach FedEx protocols. WOW.

BOUGHT 4, ONLY GOT TWO, OTHER TWO BROKEN IN PIECES. FAMILY DISAPPOINTED. We can’t buy any more. Customer service Kirklands Home told me they don’t have any more. Thank you FEDEX For your bad service. Y'all should took care of our item.

Constant expected delivery date but not delivered. Sometimes missed deliveries on scheduled delivery dates and sometimes status changed to delivery date is unavailable. Summary: if you want dependable delivery service, FedEx is it not it. They appear not to care about their customers.

I ordered my phone in December 30th. It’s still not here and I’ve been waiting. They keep calling to tell me a whole lot of nothing and telling me to wait, Somebody signed off for my phone and acted like it was theirs knowing it wasn’t. My phone was supposed to be here on the 3rd. They changed it to the 8th and then to the 11th and then it said it delivered and it didn’t then I called up to FedEx and they said my phone should be here on the 15th and it never came so now they are saying I have to wait until the 22nd-28th to get my phone which keeps getting sent back to the sender it says and keeps getting delayed. This is the worst warehouse to go through because they lie, they steal and etc. Do not order from Fedex, change your carrier immediately or your package will get stolen, broken, delayed or sent back to the shipper for an odd reason.

They failed to deliver on time, constantly delayed my package, and on top of that lost my package. It's absurd how this company fails at delivery. I also called and tried to just pick it up but they didn't allow it. Ultimately I'm disappointed and honestly strongly advise to not use FedEx as the company to mail anything. Go to a different company, save your time and money.

Delivery Driver left my package at my neighbor's house. Thankfully they were willing to bring it over to me. I felt bad since we live in the country and we both have long driveways. Mine is 150 ft long and theirs is approximately 75 ft long. A good distance for an elderly person to walk. FedEx doesn't even provide delivery notifications or proof they delivered like UPS does. From now on I won't order something if I know it's coming FedEx.

The company driver never came to my home, and I waited all day for the delivery 2 days in a row but he reported that there was nobody at home for delivery. When I asked them if they could add my delivery to the end of the schedule they said it would cause issues for other deliveries. But they never came to my home!! The company has been holding my order for 3 days now. This is a very important product that would affect my business. This is terrible!! They are the mafia of this industry. Please don't use their services!!

I've submitted two prior complaints to FedEx for similar infractions. The delivery drivers throw my items (heavy, light, small large) over the fence, instead of on the porch. They're the only company that does this. My last item was damaged as a result of the delivery driver throwing a propane tank over my fence and onto the concrete walkway.

Chewy order delivered to WRONG address 20 miles away. Replacement box is now 2 days late as well as a perishable delivery from Factor. FEDEX is very unreliable. I have called FedEx multiple times with no satisfaction, and my packages still have not been delivered.

This company is absolutely the worst company ever!!!! They lie about delivery attempts!!! The drivers are thieves and liars!!!! I have cameras around my home and no one attempted to deliver but they lied!!!! Run and do not use them.

Today, two (2) delivered parcels were left on the street. Maybe this makes it easier for the "porch pirates"? Glad I retrieved them before the snow plow passed by. Other recent deliveries have included shipping damage, extended delays, deliveries to incorrect addresses and no followup to expressed concerns and complaints. At one time this company was the "Gold standard" of delivery services. It is now the very worst example. I cringe every time I receive notification that a vendor has chosen FedEx to ship a purchase I've made. Absolutely no confidence it will arrive on time (ever?) or in usable condition.

We live in a new apartment building accessible to USPS, UPS, and FedEx 24/7. FedEx workers during the day have no issues accessing the building. For some reason, the late afternoon drivers can't seem to find the lobby's front door to deliver packages. For two days straight, the driver canceled delivery at the same exact time. "We Tried To Deliver" How? By sitting in your truck and not entering the building? FedEx, we encourage you to sell your entire company to one of the other reliable carrier services.

Every time I have had deliveries by Fedex, I have stayed home to receive the package. I live in a Condo building and they have the usual access to enter to my building (As all other delivery companies, have with no issues). But, every single time, I receive a notification on the delivery day, that "Customer was not available" and it has been dropped off at a pickup location. I am not able to P/U, hence why I have these items delivered. I then have to call the customer service # and it is just so very frustrating talking to a Chat Bot before I can talk to a human to get it straightened out. When I do talk with a human rep. my problem is solved and they are very helpful. Why does it have to be such a pain to have to go through this all the time? If I had a choice of delivery companies to use for online shopping, it most certainly would not be Fedex, but unfortunately I have no choice. Something has to change.

Was expecting a package that never got delivered. Friday an initial delivery attempt was made and a slip was left stating they needed a signature and they would attempt again next day. Next day came and received a text an attempt was made, but I was home waiting all day and no one came to my door and no slip was left. They said they would attempt again the next day. Same issue, waited all day, received text that an attempt was made but no one ever came to my door or left a delivery slip.

Fed Ex lost 2 packages within a week of each other. Both contained the majority of my Christmas product. $35,000 in retail value. I contacted the Better Business Bureau and within 8 hours of The BBB contacting them Fed Ex “found” one of the packages that had previously been deemed closed, with a “contact shipper to file claim” attached. I exchanged emails with the Fed Ex rep that said that one package had been located, she said it would be sent to their Recovery Center, assigned a new tracking number and then sent out, that correspondence was a week ago today….Still nothing.

$89 Billion dollars is a lot of money. It’s how much FedEx made last year. It’s for sure enough to afford to pay customer service agents so when a simple misdelivery happens it can be corrected. I was on the phone with UPS in 30 seconds when they made a delivery mistake and it was rerouted to me in 1 hour. A package containing over $10,000 worth of film equipment was delivered to the wrong address and received by someone who was not me. I requested proof of ID and signature upon delivery. Neither happened because it was given to someone completely different that was not at my house. I found this out immediately as I had been monitoring the progress of the package's journey to me all morning.

Was delivered to the wrong address but someone brought the package to me. This is the third time this happened to me but the last time I wasn't so lucky. The package was delivered and I never received it.

I ordered a laptop from Best Buy on January 3 for next day shipping, today is the 5th and I am still waiting. Fedex finally updated their website and sent me an email telling me my package would be delivered on January 4th....Again today is the 5th - SMH.

I had been waiting for weeks to get my package and I called FedEx to find out why I didn’t receive my package and I was told that they tried to deliver it but I was unavailable. That’s wasn’t true because I’m currently on maternity leave and I’m home every day because my baby can come anytime. My son is also home on winter break and nobody can’t or attend to deliver anything to me. I called FedEx so many times and was told that I would have to go to Don Mills to pick up my package or else it would be send back to the sender. The package contains something that I cannot live without and I explained to FedEx customer care and was told that they were going to reschedule a delivery for Wednesday January 3, 2024 between 9 am - 5 pm.

My FedEx delivery was marked Signature Required. At 8:42AM I received a text that I had signed for my delivery. The driver did not ring my doorbell or even knock. After checking my RING doorbell camera, I saw the driver just leave my unsecured, unsigned for delivery. After contacting customer service, I found out that the driver FORGED my name. Unacceptable.

I used FedEx to ship 2 boxes to Louisiana in advance of a work meeting. Paid for them to be delivered 2 days ahead of the start of the meeting. One box arrived -- and the New Orleans FedEx office held my box "hostage" until I paid them an additional, unexpected handling fee. That is their standard practice--shake you down for more $$. The second box went missing in their system. It didn't get delivered until 7 days later -- when the meeting was over and I had already flown back to my state. FedEx customer service is terrible. You get into an automated loop, and trying to call either FedEx office directly (the one I shipped from or to) just puts you into that loop.

I chose to ship a very expensive item internationally and paid $240CAD for next day insured express delivery. The worker at the counter helped me and filled out all of the information needed for me. The package arrived over 10 days later and Fedex refused to refund the amount as a customs form was missing. You'd think FEDEX would know which forms were needed when I shipped the item from their rep at the counter... What a terrible company with even worse customer service. I mentioned the money-back guarantee and they said they cannot honour this as the customs form was missing. I would not trust this company again for my package to arrive on time or help me if something went wrong.

I am extremely disappointed with my recent experience with FedEx, and if there were a way to give them a zero-star review, I would. My frustration and anger have reached a boiling point as I write this post. I am anticipating the delivery of a crucial package from Lagos to Atlanta, and it was supposed to be delivered by December 21st. However, as of January 2nd, my package is still stuck and delayed in France. The reason provided? A nonsensical operational delay that nobody at FedEx can explain to me.

Package was supposed to be delivered on a Friday. Driver lied saying no one was home to receive package while I'm waiting near front door all day. I call FedEx to tell them to hold the package as I'll pick it up to avoid this again. Holiday weekend so can't pick up till Tuesday. Tuesday morning (6 am) I receive an email saying the package has been loaded on the truck. I call FedEx to tell them it's supposed to be held for pickup. They call the facility and tell them to take it off the truck and that I can pick it up anytime after 8:30 am. Now 9 am I receive an email it's out for delivery after telling them twice on two separate days it's to be held for pick up, and no one will be home to receive it. Now I have to wait till tomorrow (Wednesday) to pick up the package I was supposed to have the previous Friday.

Said my package would arrive between 930 am & 130 pm on 12/31. Didn't show so I called, they told me they don't deliver on 12/31, despite their website saying they would for 3 days previous. Untrustworthy company.

Yesterday I ordered a part for my car. Was to be delivered today. Got a message, "Oops we are sorry. Delivery date changed." I only ordered the part from this place. Because it was supposed to come today. Next day delivery. Package was shipped from Arizona. Arrived 27 miles away from me. Is going to sit on a pallet until Tuesday. It arrived at 845 am. I called to see if I could go get it. Before they close today at 2. They said no it's sitting on a pallet. It is a part for my car. I have Doctor appointments on the 3rd. Due to the late delivery. I have to get a ride elsewhere. Because I may not have my car running the day before my appointment. Am highly disappointed. It's like a slap in the face to get my package 27 miles from me and to have to wait 4 days. I understand holiday hours. But it is before the holiday hours.

I'm not usually a person to write a review, but I feel as though this is necessary. I ordered an item and FedEx was the delivery option of choice. My order was delayed a total of three times when I paid for early delivery and shipping.

Fed ex leaves the package at the end of my drveway and next to the public road. They will not bring it to my house. They should just put a sign on the package that says free. My driveway is 900 yards from the road. It is a wide paved $40,000 driveway with a turn around area for a tractor trailer. I'm disabled and can not walk and they think this is OK. FUBAR

Awful company to deal with. You pay for a service but they don’t deliver - it’s truly criminal. I paid an extra fee to have it delivered today since I won’t be home tomorrow - was home all day and they said they tried to deliver the package but they didn’t ring the bell - nothing. I was home waiting and received nothing.

FedEx is terrible!! The last 2 packages I have had delivered have been lost. The first package lost, it was delivered to the wrong address but I don't know who from the picture, was never made right by FedEx. I filed a lost claim, FedEx never got back with me and the original company replaced my item. Today I had a rather expensive package coming. I received notification that it was delivered, but once again the picture is not my house! I immediately called FedEx. It took me 25 minutes to get to talk to a person and he just kept saying that someone would call me back in 24-48 hours. Not acceptable as this never happened before.

FedEx is not good to do business with. I went there I asked them are you sure they are going to delivery my package same day? They said yes I paid extra for same day at 9am. Now it’s 11 am 2 days now still haven’t received my package.it’s was an important package that I must receive the same day. I will never do business with them and I will never recommend them to my people. Worst experience ever.

Honestly, I had zero hopes the product I had sent that was damaged en route would be refunded by FedEx. They're a huge corporation and I'm the little guy; BUT, they DID refund me! I am so grateful for this because the amount I lost via damage was huge for me; but, not so huge for FedEx. So, I humbly thank you FedEx!!!

I have never seen a company so STUPID!! I ordered most of my small housewares thru Amazon and I have had NOTHING but issues with FedEx. I suggest ANYONE buying anything from Amazon make sure the seller DOES NOT USE FedEx as its delivery service. You'll be lucky if you get your item within a year!!

I had my husband ship a box full of food to someone across country. The box clearly said PERISHABLE AND THIS END UP. When the recipient received the box, it looked like the box had been rolled over and over and over. All the contents inside were ruined. Never again will I use FEDEX to ship anything. Even from my business. SHAME ON YOU.

Needed a package signed for, waited all day on the day it was to be delivered. It was not, updated tracking said next day between 11:00am and 3:30 pm. Checked again at 10 and it shows attempted delivery at 9:30. I have work. Not delivered day it was supposed then gets delivered before tracking even shows, I have work and was expecting 11 so arranged for that time frame. Then they say I can pick up at their facility after 5:45 pm or wait around till the next day for them to try again. It's one thing to expect a regular package and have it delayed, but a signature required that gets pushed really is crap, they need priority, sorry.

I ordered an expensive watch from Movado, they used FedEx as their carrier. FedEx never sent a correspondence email or delivery time. After three weeks I call Movado asking for my watch, and they informed me the watch was delivered two weeks prior. After calling FedEx they told me they delivered it and it was signed for. After some investigative work I found out they delivered it to an Amazon hub and not my house which was in their records. FedEx knew this and took no responsibility for my missing package. The most disgusting experience I have ever had with any delivery service. Unprofessional is an understatement.

I would just like to say that the drivers for FedEx are the laziest, most incompetent employees in America! They cannot read, follow delivery instructions or use common sense. Because they cannot follow instructions, I am constantly losing packages! They ALL need to be fired for their continued horrible performance!

Genuinely wish that I could give FedEx a -8,974,503,927 star. I paid $38 for a 2-day delivery, but each time they've tried to deliver, it fails and I can't even understand why. I called customer service after they first failed to deliver to ensure that they would notify me when they arrived. What happens? Nobody notifies me. Of Course. They said I could pick it up from a location 20 minutes away from me after 6:50, but 1) I work almost every day at that time and 2) WHY did I pay for shipping then?? I could have saved $38 for a gallon of gas in LA. like from someone please tell me. I've had way better experiences with UPS and USPS, and they've given me no issues delivering right to my door. I don't even understand why FedEx is still in service, considering the amount of negative reviews they have from customers. At this point, I'm just praying that my package gets here before Christmas. I ordered way in advance so really this should not be so problematic.

I purchased a rather expensive piece of jewelry and the seller opted for Fedex Express. First the name does not reflect the service. A direct signature is required for this package, so I sign up for delivery notifications, well I get that the package will be here by 2:00 pm so I am sitting at my mailbox waiting for 3 hours and no show. So I go to my house. Even though the driver is supposed to come to my house instead he leaves a door tag in the bottom of my package delivery box and leave. So here I am AGAIN, so far waiting for 5 hours now because their updated information says delivery will be between noon and 8 pm. With this kind of service how do they stay in business. Amazon has a better informed delivery service. This company's delivery service is a joke plus not being ugly but when you have a driver you should be able to communicate with them but not this company.

FedEx is absolutely ridiculous. They are always at a minimum eight days late with an order. If you get it I ordered an item from China the same day I ordered a local item. The item from China came USPS and I have received it. My FedEx delivery has not yet been delivered, I would definitely not use FedEx as a delivery service. If it were my choice, they are awful!

What a huge disappointment! Several items I ordered this month, some as early as December 9th are not arriving till 12/26-12/28. I will no longer order from businesses that use Fedex for delivery. UPS blows them away. I don't know how Fedex is still in business.

They never deliver items on time. Stuff I order is always lost in their unreliable system. Companies really should ship with UPS. I’m not ordering from companies that use Fedex and others should follow suit. Come on fedex. Step it up, when the post office is better at delivering packages than you- you have to admit you have a problem!!!!

I ordered a product online and I received notification that it was delivered. I received no package. I looked at the delivery picture and it was not my house. I called Fed-ex and they said they would look into it. I told them it was not my house which they delivered the package. Fedex kept closing my case because they had a picture showing it was "delivered". They told me only shippers can file claims. I called the shipper and told me there was a picture of the package delivered and told me to call Fed ex. The customer support is based overseas and there is no manager to talk with. They do not even publish the corporate office phone numbers in Memphis. Worst customer service ever.

FedEx is the most unreliable delivery service now. They promise delivery and even say it is on a truck. But NO DELIVERY! They then LIE and say they attempted when they did not. I was waiting for the delivery and never left my house! Now they say it was on a truck at 3:25am to be delivered today. Their facility is 2 miles from my house and it is now 2:30PM and still no delivery. I know it is Christmas season but they need to be reliable if they expect to stay in business.

I moved to Kansas in November to move into a place more affordable. I wasn't able to bring my computer and all my stuff so I thought I could have it shipped to me no biggie later when I could afford to. I'm on fixed income. Disabled veteran. Enough said. My brother and mom went to our favorite shipping place in Meredith NH. The lady is pretty familiar with shipping and packaging so yeah WTF did FedEx do from there to here? The box looked fine but inside something happened. The lady who ran the authorized FedEx told me she was having issues with insurance with them so I just insured it for half of what I paid this year to build the computer. I put in an insurance request with pictures and an explanation of what happened. Denied without explanation! Fedex you are a trash company and everyone in the United States should boycott you out of business. Shipping Location: 71 NH-104, Unit 4, Meredith, NH 03253, United States

This place sucks! They are incompetent and lazy. Package are not being delivered to the right addresses. I paid extra money for my package to come on time. Why are companies using them? I had two package go to the wrong address the same week at different addresses. The audacity and confidence they have when they screenshot your package at someone else's door is beyond me.

So I ordered many gifts, as many do around this time, some to be shipped via FEDEX. No problem, until there was a problem. I see the FedEx driver walking towards my house with TWO boxes. I grab those boxes and see that a THIRD box was marked as delivered, but not delivered. Okay sure, let me go check my mailbox and my neighbor's house. Nothing there. I call and open a claim with FedEx and find out that the proof of delivery only shows the TWO boxes that I actually got, but the proof of delivery was used for all THREE orders.

FedEx has not cared that our deliveries have been being delivered to our door but on the tree by our driveway. We are elderly and handicapped! We can not deliver our own boxes. We have complained and spoken to management with no change for over a year. We try not to order from companies that use FedEx but that is different. We have pets that we order from Chewy and they only use FedEx. UPS walks up to our house to deliver but FedEx drivers are lazy and don’t give a crap so just dump our boxes on the beginning of our drive. So frustrating to have to deal with this with no change!

I have a package that was remanded FedEx 7 days ago, it is sitting in one of their Texas warehouses and they have not taken any action to ship it. Their response is no shipment date available. This is irresponsible, my bet is that it was lost, stolen, or damaged.

The worst shipping company to not only ship with but deal with. Any time we place an order and see it has been shipped with FedEx we start planning for problems. There is an 80% chance you won’t get your order and if you do 75% chance item is broken. It’s not even worth filing a claim with FedEx. I spend more time trying to contact FedEx and prove to them it was broke or lost in shipping with FedEx than it is just to place another order and pay more to guarantee it is shipped with ANY other shipping company than FedEx. I’m still waiting on an order that has been out for delivery for 2 days with a city population of 7000. DO NOT USE. You will regret it.

FedEx insists that the address I provided is incorrect, even though it is accurate. The address belongs to a government agency for retirement in France, a fact confirmed both by the agency itself and Google. Despite this verification, dealing with FedEx's U.S. customer service has been exasperating. The automated system disconnects after 10 attempts, and speaking with an offshore representative involves navigating through a robotic series of questions. Although the French team, stationed in Morocco, has acknowledged the correctness of the address, the local branch continues to insist it is wrong. They even have a decency to tell me that they refuse to return my package unless additional payment is made and after 100 days, they claim they will destroy the package! They deserve a CLASS ACTION LAWSUIT. HORRIBLE COMPANY. I WILL NEVER EVER USE THIS TERRIBLE COMPANY.

My package was delivered to the building next door, despite the correct address being clearly marked on the label! Shockingly incompetent and unprofessional. Thank God our neighbours are decent people and gave it to us - they could easily have stolen it! And FedEx's customer helpline is a joke - good luck talking to an actual human.

I had two shipments sent to me by FedEx. FedEx had my package until it arrived in NC, which is where I am. It was supposed to be delivered 12/8/23 and then it was changed to 12/9/23. It is still in a delayed status. I have called several times and have placed many "cases" with them. NO HELP AT ALL. They just tell me it is delayed and is in NC. I told them it has been in DELAYED for 6 days now (after calling several times previously) and they told me to wait until 7 days and to contact the seller to do a "case".

FedEx service sucks. They let their employees steal packages and do nothing. I ordered shoes and the driver keep marking it as delivered but never delivered it. This been going on for two days and still haven’t got my package. They need to be put out of business. Not the only time it happened to me.

Their drivers drive like maniacs, they leave shipments in the rain when a covered front porch is 10 feet away, and delivery is lost all the time and show weeks later! Go with UPS, FEDEX is very, very bad...

Ground and express deliver for other companies like Walmart, Amazon etc. They will not enter a gate code or deliver where deliveries are accepted. If you live in a gated community or have deliveries coming to a small business that has coded access, you're out of luck. You have to guess when they will be there. This is the year 2023 Fed Ex... Get with the program. I have had so many packages returned to the sender when there is a 18x24 sign at eye level where you pull up in drive specifying where to leave my items that I pay for. Their customer service dept is no better. I just do not understand why this company is in business. It's an issue every single time they come to our residence and small business.

Delivery driver shows up with two boxes, then LEAVES with the same two boxes (I know this because I have it all on Video). Our daughter states that they shipped a Large bottle of wine and a Box of Harry and David’s. Tracking shows that delivery was attempted. Driver never left a tag that he attempted delivery, but he did as we have it on video. Next day, ONLY the Harry and David’s box is delivered,,, Soo, where this the second box (the wine)???? Daughter tracks the package and tracking states states it will be delivered between 10am-2pm. When she called, then they told her the package was damaged! Interesting, the video I have shows the package not damaged.

FedEx can never leave your package where it's supposed to go. This has been long going with the FedEx drivers. In my instructions it says deliver to back door. They can't seem to do that. What makes it so bad is they deliver to my front porch at the very edge of the porch, so anyone coming down the street can easily grab it. I called and was assured that they would deliver to my back door and again the package was in the same place they left it before but this time I didn't get home fast enough before someone stole it. I have two more packages to be delivered. Maybe they will put them at the back porch but very doubtful.

Driver used my driveway to turn around and drove across my lawn approximately 30 feet leaving a 1 foot deep trench. I was not scheduled for a delivery. I contacted the company twice and got no response. Plate number ** NA. Would give 0 stars but was not able to.

FedEx employees doesn't seem to care whether the delivery reaches the customer or not. Something that I had ordered was left outside my building in spite of mentioning my apartment number and I wasn't even contacted. Of course someone else took it! When I raised a claim, they denied it saying they had delivered at the right address. This is morally incorrect. It should be their duty to ensure that the package is delivered properly.

Everything from wrong deliveries & ARGUING WITH YOU ABOUT THEY DELIVERED but didn't to throwing your packages. EVERYTHING SUCKS WITH FEDEX! It's bad when FEDERAL INMATES gets better service than w y'all!

Driver keeps leaving packages by the road instead of placing on porch. Two weeks ago he left a 3500 dollar solar generator with big letters on the box, reading "Jackaby" printed on the box, right by the road. It is a miracle it did not get stolen. I hurt myself and my 12 year old daughter hurt her back as we struggled to get it in. The supervisor of FedEX in Braselton GA promised they would not do again after I contacted BBB. They did not contact me until I contacted BBB despite repeated calls to customer service and repeated promises they would call. To get me to remove of of BBB they promised the moon and one week later did it again.

Packing was last scanned at 4 lbs. When the driver delivered the package it was empty and ripped open as the shoes were missing in it, was delivered empty as of the lbs. It was obvious the shoes had been taken in on my blink camera as they are required to take a picture the driver did in. It's also obvious he tried to take a incorrect picture but it was cought on his photo to be seen the box as in cardboard from the shoe box sticking out of the sealed plastic from the shipper. Bottom line the driver stole the shoes

What has happened to customer service in this country? We pay a lot of money for goods & services and companies just don't care about their customers anymore. So sad... I will do more more research before buying goods & services - to see who has the best customer service and choose to spend my money with those companies... even if it means spending a little more. FedEx should be ASHAMED of their "lack" of customer service. It's possibly the WORST I've experienced...

I ordered an item through eBay, the seller did everything they were supposed to do except choose FedEx delivery service, it was delivered to the wrong location, even though my address was printed very clearly on the front of the package, they never notified me that it had been delivered, I had to go back and notify the seller that it was never received, they had gotten an email from FedEx with a picture of the package and it was not my front porch.

This delivery service is a piece of crap. My dog may die because I couldn't get the medicine in time. Was supposed to be delivered today, but was not. Won't be here until Friday!!!! REALLY???? Why anyone would use FedEx is beyond me. Paying all that money for quick delivery service is really a waste of money. I ordered the medicine on Monday. It shipped out and was supposed to be delivered quickly and promptly. That didn't happen.

Tried to use these guys again after 5 years. USPS was killing my pockets. FedEx "Cheapest" for a reason. I don’t even know how to ship packages anymore. Everything breaks. I won’t use these guys again. But who do I use? 0 stars.

So FedEx somehow misplaced my package from Swiss Colony. So, my cookies and candy just vanished, into an employee stomach and nothing is being done able it. I've called every number I can find and am not able to get a real person. So I guess I'm just out of luck. What a terrible company that there is no real human customer service.

FedEx uses AI to answer their calls. If your problem doesn't fall into to their scenarios that AI can answer you are in for a hellish experience. I have a package that needs to be signed for and made arrangements for someone to be home (all day) and they never came even though they said they made an attempt. I have that happening again today. Why any shipper would use them I do not know. They are not customer service oriented and quite frankly deserve the reputation they have earned. This is not the FedEx of ten years ago.

I think I am losing my mind. Fed Ex left a voicemail to call them back. They need some additional address delivery information that they did not get from me when I dropped the package off to them. The message said that without this information the international package will not be delivered and returned to me. I called them back and cannot speak to a human no matter which options I choose! Two hours later, I still can’t figure it out!! I think in the future I’ll use DHL or some other less frustrating means. There must be better options out there.

I have had so many problems with this company to the point I don’t want to order online because I’m scared it will use FedEx for shipping. I cannot believe a company of this magnitude would be so incompetent and utilize such poor ethics in dealing with their customers. I have attempted to make 3 purchases in the last three weeks, and have not had a successful delivery with any of them. The quality assurance personnel even called to verify my address was correct and they still failed to deliver them (all separate occasions).

FedEx is consistently awful. They drop at my door boxes (containing furniture) that are not mine. The last one I had to call the person myself and they came to pick it up. Now today they say they delivered something I ordered but it’s not correct, they didn’t deliver my package to my house. I tried to contact them but it’s useless. FedEx drivers drop packages anywhere. It’s really awful.

I wish no one would send my packages through FedEx again. I was supposed to get my package yesterday. For whatever the reason for one day delay I can live with. However the next day when they show up they try to give me someone else's package and couldn't find mine. I'm trying to contact customer service and speak to somebody is a joke. Which doesn't matter anyway because they can't tell you anything either. They need to shut their doors.

I had an order that I needed to sign so I printed out the form to put on my door as well as waited for them to arrive. I got a text update while I was waiting saying that they tried to deliver my package but that I wasn’t home so they couldn’t get my signature. No one ever even came to my door and when I went outside to double check the form with my signature was still there and there was no notice that they tried to deliver. Driver just decided to not to. I don’t usually use FedEx, but I definitely won’t from now on. Audit your drivers. They don’t do their jobs.

The shipping and customer service with FedEx is horrible, near impossible to navigate, incorrect information, dishonesty with delay causes. In the past year I have had absolutely no shipment go without a problem. This involves nearly 30 items shipped and all items all shipments have had an issue.

I ordered a ebike off Walmart's website on 11/24 and it still hasn't arrived!! They sent it from Sacramento to Indiana, to Lind, WA and Troutdale. Anywhere but my address. Sacramento is 8 hours away yet my ebike went to 8 different states. Why? I hope it's not damaged. Order ebikes from the company website, don't screw with Walmart or FedEx.

FedEx is the worst shipping company. My husband and I have both had issues with them this year. Their customer service is a joke! When you call they can't tell you anything useful. The tracking they provide is not even remotely accurate. Whoever is in charge is stealing money from hard working people as far as I'm concerned. This week we've had not one but two packages lost and when one finally arrived we got the driver on camera throwing our package at the door.

They have changed their policy. So weird. No justification for this practice except to steal money and not return it if you have any left in reserves. Which they have done 2 times. It’s only 10-40¢ - but imagine hundreds or thousands of customers losing 40¢ or even a dollar? FEDEX is a disgusting company to do this practice in a time like this. It’s the ultimate low. I refuse to use them. I bought a printer and it’s worth the investment.

I don't understand how some incompetents are hired to do these jobs! They are in different countries and speaks different languages and can't answer your questions either. They stole my package and keep putting status that they did attempt to send it to me! How stupid can they be. They don't care and steal and hate their jobs! Be a thief not a truck driver stealing items from peoples! Customer Service ZERO! Horrible!!!!

FedEx used to be the gold standard when you needed to get a package quickly from one place to the next with reliable tracking and delivery. Well it seems that is no longer the case. In the last 2 weeks I've had 2 completely different shipment get completely botched. Last week I ordered a shipment of wine from a company 50 miles from the delivery destination. Day after day I received texts that my shipment was out for delivery and would arrive between 10am and 2:30pm but it never arrived. Called customer service said they would look into it but never returned any calls.

Fedex is the worst shipping company. They provide bogus tracking information and send email updates with false delivery dates. My package is 7 days late, email stated it was due to bad weather, although, weather was great. I can't seem to get a straight answer from customer service. Driver attitudes suck too.

I'm not sure who's at fault but when two separate addresses for presents somehow become the same tracking number sent to WV...and was to be sent to NC and MD. I can see Walmart being the corrupt one but Riddle me this batman...The FedEx delivery Man has the same picture of packages with two time stamps of 7.35 am and 3.43pm. I would like to see if the person in Parkersburg WV was a friend of his. NEVER MIND these were cyber monday prices and No one cares they were watches identical for my extended family I think of as sons. They understand corruption even at Christmas...They may not care but I still do.

I've had an ongoing problem with my Fedex driver, i.e., item supposedly delivered but nowhere to be found (he likes to dump deliveries in a busy parking lot in spite of my delivery instructions stating *INSIDE BUILDING HALLWAY ONLY*); delivery picture with NO pkg in the picture, pictures of someone else's patio, etc. After going through the motions and making many calls to countless foreign customer service agents telling me I'll get a call back, I NEVER DO. With a sign on my patio door saying DO NOT OPEN DOOR, DELIVERIES INSIDE BUILDING ONLY, I found my patio door lock broken (my pets could've been gone forever) and a microwave in a box wide open like he cut it himself. They have NO work ethic there, and FedEx has NO customer service, at all.

I ordered a TV stand with a fireplace from Walmart. I received a text message from Walmart at 6:34 AM stating that the item would be delivered today via Fedex. At 9:34 a.m. I saw a FedEx truck back up in my driveway. The driver didn’t get out of the truck, he/she sat in the driveway of my home for about five minutes and then pulled off. When I I called FedEx customer service later this evening to inquire about the delivery, the automated service stated at 3:24 PM that delivery was attempted, but no one was home. I was home all day waiting for my package to be delivered. There was no delivery attempt. There was no sticker left on my door. I filed a complaint, but Now I have to deal with the risk of the driver mishandling and damaging my item and/or someone taking my package while I’m at work.

I have spent the last 30 minutes attempting to reach a customer service representative about a package. Everytime I provide the tracking number, the bot continues to provide the same updates I see online with no additional support. It appears FedEx is preventing customers from reaching a customer service representative and mentions this is all the information that can be provided at this time. I was looking for reassurance from a customer service representative who may be familiar with the shipping process as, my package was across the country but set to arrive the next day. FedEx provides a horrible customer service representative as there is no experience at all. Do better.

I ordered a swing set from Walmart for my kid's Christmas gift. FedEx delivered my package to the wrong address. They have no resolution to my package being delivered to wrong address nor are they willing to replace my package. This is very negligent. Now my kid's Christmas won't be the same.

My order was supposed to be FEDEX second day delivery due on 11/28/2023. I received notice that it had been changed to FEDEX ground. Using the FEDEX tracking system the package was reportedly going to be delivered on 12/04/2023. I continued to check on this package as my signature is required upon delivery. I check it again on 12/02/2023 @ 0700 and the tracking system stated the package was put on the truck at 0319 to be delivered on 12/02/2023 between the hours of 1130 & 1530, "OUT FOR DELIVERY" so I stayed home all day waiting for delivery. No package by 1600 so I hit tracking again only to discover that now it states "NO SCHEDULED DELIVERY DATE AVAILABLE AT THIS TIME". I have absolutely no idea when this package will actually be "OUT FOR DELIVERY". I do know, given my choice, I will never use FEDEX for any shipping if it can be avoided, even if it costs more.

I've order for Halloween. My package was broken and leaking and I've order for Black Friday. It happened again. Not refunded. No items. Wasting my money and time and wait 4 week deal with extra drama for nothing. I've learned my lesson. I'll stay away Fedex.

A simple delivery from Ocala to Satsuma about 50 miles. Package was supposed to be here on Friday and I got a delay notice it was to come Saturday between 10:00 and 2:00 p.m. The driver finally shows up on my door about 6:00 p.m. and tells me he cannot find the package on his truck. This company is the worst.

FedEx delivered my package and took a pic for proof of delivery... The pic was not my address or even my building! Spent hours being sent from chat bot to a phone number- also a bot. Opened a case- this got me a daily text message to let them know if I located my package. Day 3 case closed with a text determining that the package was delivered. Lol but where?! They do not let you speak to a person ever and clearly don't investigate. Meaning the problem will continue to happen as they don't care. Incomperence or criminal fraud?

Now FedEx has outsourcing customer services only. Basically whatever problems you encountered can't be resolved by them, or they just lie to you. I took a day off to get my package, TV. I waited the whole day and they delivered at the 10 minutes I stepped out in the afternoon, so I missed the first attempt. I called the customer service, and she told me I just waited for the 2nd attempt tomorrow but I had to go back to work. I asked another customer service later if they can tell them to deliver later on the day and she told me she had notified but on another day, the fedex driver delivered earlier in the morning and never called me as the customer service said he will. When I read all the reviews below, I would say forget it, they can't do anything like used to when the local fedex customer service can. They are basically a dummy outsourcing customer services. Think about it, it's a TV they can't deliver for so many times, do you still want it?

I called for a representative. I got a bot. FEDEX delivered to the wrong address and made it my problem. I should have been able to speak with someone about this but the bot would not transfer me. Very poor customer service!

I am currently trying to contact phone with FedEx as I write this. I have made 12 calls at this time and still calling trying to reach a real person about a general question about a shipment I am receiving. I can not get a real person. Their virtual agents just go thru certain questions and then disconnect you. Horrible service. They won't answer if you say you don't have tracking number. I keep asking for agent or press 0 and nothing works. Very frustrating. Has to be the worse service I have come across.

I HATE FedEx! This is how they deliver a $500 generator! Too freaking lazy to ring the doorbell, which is right there on the door, to let us know a delivery has been made. Instead, it sat there on the outside step for THREE hours until we discovered it. Any porch pirate driving past could have grabbed it. They have done this before and that time the package was stolen. They denied responsibility. HOW HARD IS IT TO PUSH A DOORBELL BUTTON? I HATE FedEx!