FedEx Reviews

I ordered a phone, a hour down the road in Charlotte, 4 days later and nothing, website keeps delaying the delivery time. First time I ordered a phone I never even got it. Last time I order with them.

This is the worst company! They have - for the third time - delivered my package to God knows where. Then they send a photo of a box on a deck as proof it was delivered. I don't have any decks! There's no house number in the photo. Then they advise I should run around to my neighbors and look behind bushes. Seriously?? I am a senior with heart & back issues. I have TWENTY house number signs on my property, including a HUGE one at the entrance to my drive. FedEx is costing businesses millions of dollars in issuing refunds for undelivered packages. Plus, I will no longer use a business that uses FedEx.

Someone or the delivery guy opened my package and stole some of my items. The bag was torn apart. So who would leave a package like that knowing it had been opened. Does not recommend FED EX. Thieves are everywhere. It was for my son's college graduation. They took his jacket and shirt. The reactions of the delivery guy was very obvious on camera. He took my items.

This is the worst shipping company I’ve ever used. Their customer service is horrendous. It’s an automated system that continually hangs up the phone on you so you can never actually get to speak with a representative to get resolution on anything. It’s a complete so FedEx.

I won't be having FedEx deliver anything else after today! Every time I have something important shipped through them it shows up 4 hrs later than their ETA and I continue to lose money having to leave work to get the package and it doesn't arrive anywhere close to on time! Not again if I can help it.

This service provider of the so called "ON TIME" delivering the world.. Total laugh. Such a Joke. I have been following up with customer service agents Arie, Amanda, etc. and OH MY GOD! The endless excuses, shipment cannot be located, shipment in a container that cannot be opened until next business day, shipment scanned and in transport.. the list goes on. All the excuses they can provide you in the world.. If they can actually say that your package diverted to hell and back, they would. A 1 star is not even deserved for this shipment. Trust that you would appreciate more your local postal service if you depend your urgent package shipment to this company.

FedEx is absolute trash. The drivers are rude. They may or may not deliver your package on time. When your package is delivered, it may or may not end up on your porch. One time, they dropped a package in my yard beside the driveway. I have called and complained many times. I asked a driver to slow down in my driveway and not to pull in our yard. She goes to leave, spins gravel and speeds down my driveway. I filed a complaint. Just recently, I had a driver speeding up and down my driveway like it's an interstate. It is ridiculous. My driveway is 1/4 mile long. There are pastures on both sides of my driveway and there's no room for 2 vehicles and there are blindspots. I've expressed my concern that if a car is met on my driveway, they will hit head-on because they go entirely too fast. Nothing has been done. If I order through a company and they deliver via FedEx, I no longer order from them. I wish there was an option to choose anyone but FedEx.

Absolute worst customer service experience ever. I paid for this delivery that was supposed to arrive 8 days prior. I confirmed the address multiple times over the past week, and only AFTER the driver had made 3 attempts (and the package was going to be returned to sender) did the local station provide the clarification that it was the fact that my name wasn't listed on the apartment building that the driver refused to leave the package. 1) that is a ridiculous company policy. Guests visit ALL over the place and are not going to be listed on the lease or on the address. 2) I am not going to do their job for them and go to the station to pick up the package. Visiting from out of town I don't have a car, but that's besides the point. 3) I left instructions for the package to be left in the foyer, no key or special access required, and that the package was fine to be left in 'unsecured' space.

They are absolute trash, can literally never deliver anything in a decent amount of time. On top of that they are extremely inefficient, I had a package coming to me in PA and on Saturday it was in Ohio, then they decide to send it to Nashville, what??? They're just going to send it back to Ohio again on its way to PA. Could they be any stupider? They really need to go bankrupt and save everyone the agony of having to use their services.

Terrible delivery. They say today and it doesn't come and no other updates about my package. Why don't they keep a promise deliverer date? Instead I have to wait around for the package and it doesn't come.

Don't expect your delivery to get to you on time because they claim you have an authorization to change your delivery date and in fact you didn't. Very unreliable and unprofessional. This isn't the only time this has happened either.

Terrible establishment! From now on if the product I order isn’t shipped with UPS I will not buy it! Second time in two weeks I’ve had to deal with this place! I really give them a minus 5 stars & even that is questionable!

It's guaranteed that my package is going to be late or delivered to a totally different address in my neighborhood a solid 3 of every 5 times I order a package that ships by FedEx. I wish I could request to never receive my packages by FedEx. UPS is far superior!

Fed ex worst company on the planet. One hour away taken 10 days. Still haven’t got the box. Outsourced their 800 number overseas. Nobody has a clue what’s going on. Lost it for 4 days. Keeps being left in a truck supposedly. They were going to send it back to the vendor. Still haven’t received the box. Supposed to get it Monday. What a joke. Horrible service and company. You have to mentally impaired to actually make the continual mistakes these clowns do.

After not receiving my package on the scheduled delivery date, I waited an additional 3 days with no updates on where my package was & then just decided to go to the store myself and replace the item. Later that day, the package showed up. At that point, I refused the delivery and signed for the driver to return it to the sender stating that I had gone to the store myself and replaced the item with something else. Lo and behold, the next day they sent the package right back to me. This time I took it into a FedEx location and personally handed it to an employee to send back to the shipper. 2 and 1/2 weeks later, my package still has not been returned to the shipper. No updates have been provided by FedEx other than the package is still sitting at the same location in St. Louis 2 and 1/2 weeks later.

Absolutely the worst service ever. I specifically gave them my hours of operation 6:30 AM till 12 noon and we would be open from three till eight in the afternoon. Nobody would be at the office between noon and three. They came by at 12:40 and apparently made an attempt even though they did not leave a paper notice!. I called to set up an appointment for the next day and again we told them we would only be here 630 till noon. No delivery again! How do these people even stay in business?!

It's unfortunate that you can't give zero stars! FedEx is the biggest disaster on the planet! We have a big deck box marked deliveries - UPS, Amazon, and USPS use it daily. FedEx - never... I'm pretty sure FedEx is the mastermind behind the porch pirate craze. I now avoid buying anything if it's going to ship FedEx. Astounding that they're still in business!

Let’s start by saying it was delayed due to weather, then running late. Made me nervous since we were heading out of town the next day and I needed the $400 camera I purchased over a week and a half ago. Well it finally came. Delivery instructions stated to deliver to the enclosed back patio door. Nah fam, just tossed that puppy on the front porch in the rain. But, Not before Ace Venturing the hell out of the box. Appreciate you FedEx, you’re the real MVP!

Today was my second time having a bad experience with FedEx. I place a large order from Chewy each month for dogfood, how it's handled is important to me. My delivery had been removed from Chewy box, left in driveway, bottom of dogfood was wet with something.

I opened a business in my town and was told when I called to purchase a phone that it can only be Fed-ex'd and it has to be sent to the business address, no problem, put order in and waited for my expedited 2 day shipment. It didn't arrive, called FedEx, although I had the tracking number given to me I was unable, in any way shape or form... To talk to a human! Their phone is set up to be purposefully hard to use to drive people to their site so that we can do the job. They don't want to pay somebody to do. I still have not talked to a human and I have still not received my package. Now it has been updated that FedEx believes the address does not exist, even though the address does indeed exist and there is a 4-ft sign directly next to the address on the window which displays my business name.

Delivery had no sign for package requirements or special delivery instructions yet driver would not leave my package because I was not home. No other carrier does this. This was an important delivery that I needed on time for my business. This error cost me $300 for not meeting my deadline. I called and was told they would get my package first thing in the morning. Waited till 2. Called again and was told it would be here by 5. Waited till 6 and then was told by the end of the day. I don't have time to wait around all day for a package. My place of delivery is secure with surveillance cameras and all. Yet they said the driver didn't feel the location was secure. That is not Fedex' place to say whether or not it is secure. If that was the address I gave then I obviously am certain it is secure. I will be advising all my retailers not to use this company any longer.

I ordered a package from CarParts.com. They sent my order out quickly, unfortunately they sent it FedEx. The FedEx driver delivered my package to the wrong house. Now my package is lost. I hope for future deliveries CarParts.com uses a different company. This isn't my first bad experience with FedEx.

The movie was right, everything that FedEx tries to deliver is lost, delayed, tore into or damaged. They never deliver on time and their online app is a joke. Don't trust fedex! Horrible customer service and even worse drivers.

I was suppose to have my package delivered Friday 4/26/24. I never received my heavy and expensive package. I contacted FedEx in like less than 30 minutes from when I got the email my package was delivered to let them know it was not to delivered to my address. They supposedly did an investigation and told me to contact the shipper. I never had a problem with getting my package before with FedEx. But those packages were way less expensive. I believe it was an inside job. Since on the proof of delivery it don’t even have Address where it was delivered and just says TSPOT for the signature. I will never you a shipper who uses FedEx or FedEx myself for deliveries. I will make sure to let everyone I know not to use them. So sad to have so many dishonest people these days.

Every time I have something delivered with Fedex, it turns into a mess. The company sending me my package this time specifically put instructions that the package did NOT need to be signed for. Yet fedex refused to leave it in my mailbox when I was at work.

I was expecting my package to be delivered next day after it arrived to Goodyear, Arizona. I live in Mesa, Arizona. When the package did not show up, I looked at the tracking again. They had now shipped the package to Henderson, Nevada. Now I have to wait another 2 days to get the package. This is not the first time FedEx messing up my deliveries. I will never use FedEx and this time it was the vendor that picked them. I will tell them also about the bad service.

Never ever use FedEx Smart Post unless you are shipping or receiving something unimportant that can easily be replaced when it is lost. Until now I had no idea that this service was so bad. It is one thing to lose a package, but customer service is non-existent. There is no excuse other than we don't give a damn for the total lack of competence that I have experienced! I was shipped a 1.7 pound package that went from MN to TX in one day and now has been sent to several FedEx locations several times in Houston for the past 24 days.

FedEx as a delivery service consistently overvalues their service while maintaining the same consistency in underperformance. My packages have traveled all over the country to circle around my location. This causes the packages to be late. If they will always be late, they should not over-promise delivery dates.

FedEx was to deliver an extremely important package on April 25, 2024. The package made it to the state of delivery but not to the destination city. The following day it had been shipped clear across the country. I contacted Fed Ex and of course spoke to someone from another country because all customer support is outsourced, and all they can do really is to look at a computer screen which is no better than what I can do. I am finally told after it moves yet again even further away that the "exception" was that the bar code or delivery label was illegible. So apparently now it's just being moved around from one destination to another even though my delivery address online is correct.

Absolute trash of a shipper and knowing that they made it almost impossible to get to talk with a customer service rep. They will use that robo answering machine to keep you in a loop! And on top of that they deliver my packages to different addresses many many times and I have absolutely no way of talking with them. Man this corporations in this capitalist world need to be held accountable. I understand a mistake once or twice but constantly that's called incompetence and I have to pay for their incompetence!

Well, typical FedEx drop my package off at the wrong place, said they delivered it, showed a picture they delivered it but that’s not my house. I called. I would’ve just went to where they dropped it off to pick it up, but you can’t talk to no one. Now I have to go back to the seller who is in China, of course I needed it for the weekend, but FedEx doesn’t care about the customer. You can’t even talk to anyone. I can’t believe that their drivers are too stupid even even read the address. I wouldn’t choose FedEx, but I have no other choice. The shipper chooses them.

My tracking number ******. I had sent in my Canadian passports for renewal and FedEx informed me that they lost my package and asked me to file a claim. I followed the tracking and based on which I have driven 3hrs to reach the hub and fight there for 3hrs to get my package. As it was not delivered to the destination they asked me to file a claim for which I filed a claim **. I had to take a leave to drive for 6hrs up and down together and wait there for 3hrs. Now my claim has been denied.

I’d give a zero if I could. I’d give a zero if I could! And they don’t care because every freaking one of them is from another country and doesn’t even speak English. Zero customer service zero! I paid $200 to have a package sent today priority. That was five days ago. I called every day and every day they tell me it’s going to be delivered that day. Check the tracking number today it’s sitting at their warehouse! They’re full of crap!!! I will never ever ever ever ship with FedEx again. They are the worst company on the planet. Don’t use them to ship your stuff. This was an important package! It was the parts my guys needed to finish a job! We were supposed to finish the job three days ago and couldn’t do it without these parts. My customer only allows monthly billing so we missed the deadline. My family with three kids will now have to wait a whole month to get paid. I plan to sue FedEx in small claims court for damages.

We were at a love's truck stop and we were at the fuel line and out of nowhere a FedEx driver came up in front of me and cut me off almost hitting us. He acted like he was on drugs or under influence. He jumped out of his truck. If you zoom in you can see his truck number. He cussed me out and flipped me off. Very disappointed. You hire people who are rude and drives crazy for your company. Shame on you. All you can email my husband about this **. You all need to get him off the roads. We are in Las Vegas area. Thanks for your time.

RE: AWB **: Meghan **. FEDEX is the worst and if there's any other adjective, that'll be their Qualifier. I have had this shipment with FedEx since on the 4th of April, majority of which are items for a wedding due yesterday 04/03 and 04/26. Same FedEx different person's asking for different documentation after was assured no other documentation was required that I had oversent docs. This racist Meghan despite all the details and extra that was provided, she intentionally ensures she keeps asking for already submitted docs thereby frustrating the bride and groom whose packages are still being held by her at Memphis TN. Despite the urgency, our packages are yet to be received. Final wedding ceremony is on Friday 04/26!!! Date of experience: April 22, 2024.

We have been a FedEx Customer for nearly 4 decades during which have received great service. Sadly, the quality is changing, and last year we had 2 major issues with them; The first was that an employee left a package in the street; didn’t ring the bell, didn’t call by intercom, didn’t call by phone. The package was stolen. They argued it was left in front of the door, but; we had a video to prove otherwise and were reimbursed. We were lucky, but; is scary how their employee didn’t try to reach us and how they backed him up, trying to blame us because didn’t pay for signature confirmation. For decades, their employees were responsible for the merchandise and proud to offer the best service, but; seems that is in the past and their attitude contributes.

I cringe every time I order something and it shows that it was shipped with Fed-Ex, EVERYTIME Fed-Ex delivers something to me, there's an ISSUE, they screwed up and delivered our Son's Christmas package to the wrong address, took a picture of the delivered package (with the wrong address in the background) and when I checked our security cameras, they showed a Fed Ex truck show up at our house, sit there for approximately 10 minutes (driver NEVER got out of the truck) and then drove off.

Potentially the most useless delivery service in the history of mankind. They can't manage where the packages are going, they can't adequately keep track of what they're doing, they cannot produce answers when there's an issue, the "customer service" department is an automated system that's designed to hang up on you before you get to a person, the people (should you ever get one) are impolite and unhelpful, and the staff in their corporate-owned stores can't do anything to help at all. On several separate occasions they've gotten a package from the Midwest or East Coast all the way to California (where I'm located), only for it to mysteriously be rerouted back across the country.

I have been waiting in my store but tracking info says store was closed. FedEx is a joke. I called customer services. They can't get a hold their local hub. This is a fourth time is happened. Joke joke.

Package was delivered to the wrong address, their 1800 customer service number is completely worthless, goes overseas to someone who can't speak English, will NEVER use FEDEX again...UPS from now on.

Numerous delays and package sitting in one location for an entire day... A 3-day delivery will now take 10 days if they can somehow get it into my state before Sunday. Absolutely slow service and failure on their side.

Took 3 weeks to deliver, drivers keep on lying about the address, 1st day said zip code error, 2nd day no apartment number since it is a house and it was delivered 3 weeks ago after lot of call later, 3 they said it is a trailer park and unable to find. O really the drivers don't want to deliver because they are not work for FedEx but third party contractors. So frustrating dirty FedEx.

I really like the efficiency and reliability of FEDEX. It's definitely a whole lot more faster than other carriers especially including snail mail. What I wish I would've known sooner is that fact that FEDEX shipments are more based off of what you have listed in your FEDEX.com online account at FedEx®'s Delivery Manager versus the address you would want item to be shipped TO. This has happened to me several times in the past. Other than that, I say FEDEX needs very few improvements compared to the post office.

If I could give them zero stars, I would. If you live in an apartment do not expect them to deliver to your apartment door unless you put it on the instructions. It will be left at the very bottom steps and you may not be notified.

FedEx used to be the best when it came to shipping. They have fallen so far it's hard imagine. They have had 31 boxes they were supposed to deliver last week. All shipped at the same time from the same supplier. 3 arrived last Friday. Monday they were out for delivery and never made it. Tuesday they brought 24 more. Today is Wednesday and they did not bring them again. The virtual assistant is a frustrating mess. Each time I call them I go through a ton of steps, can never get to a live person, only to get the dreaded "please try again later". These are an event that is tomorrow. I will never use FedEx again.

After spending $142 for overnight shipping and "guaranteed" delivery, my parcel did not arrive until the 5 days later. I was given 3 different excuses as to why it was delayed and apparently none of these excuses were enough to reimburse me anything. PLEASE DO NOT USE FEDEX FOR ANYTHING THAT IS TIME SENSITIVE.

They delivered my package to the wrong house. Left picture of it delivered to wrong address. I tried to contact them via phone and the robot hung up on me. Terrible company. Virtual assistant also did not help.

Driver didn't even try to attempt contacting me for signature and left with the package I was waiting for all day. Absurd. On call now and there's nothing they can do. So painful bro. I'm just trying to be mean.

The driver drove past the address without slowing down. I got an immediate text stating no one was there and they'll try again later that day. I waited 4 hours then got a text saying "tomorrow". The next day, I stood outside for nearly 2 hours, then waved my arms to get their attention as they drove by. They didn't slow down, texting they'll try again tomorrow. I called the 1 800 number to have the driver turn around, but they aren't "dispatch". I had to go online and fill out forms to have them hold it so I can pick it up. Obviously no one at FedEx monitors their vehicles GPS system, or they'd see the screw ups and fire the drivers!

Literally the MOST incompetent company I have ever dealt with. The driver delivered a multi box shipment- and then picked up one box and took it with him. Now the package is “lost”. No one returns calls, no one returns emails, when you call you’re on hold being switched from representative to representative for over an hour to finally get one that tells you they have no idea where the package is and they will continue to look for it. Another 2 weeks and countless emails and still no response. This package has been “lost” since 01/31/24.

Okay company. Terrible customer service. Told me I was transferring to a supervisor and was not. Then this new person hung up on me when I tried to get to the bottom of why my package was not picked up. Terrible customer service. I dread calling here. I do international packages and ship almost daily and I hate hate hate having to deal with customer service. No accountability and awful humans. Just not caring at all about anyone's issues. My package sat outside all day. It was gifts for refugees and things got ruined. What did Fedex do? NOTHING! Just said, "Oh well you should schedule the pick up." I DID!!!! On the phone!!!! Awful customer service. Awful company who doesn't care.

I wish choosing delivery company was an option. I would NEVER choose FedEx. They have always had a hard time finding my address. Today they delivered half of my order. Other half says we requested vacation hold.

What happened to the old FEDEX? They were the standard. Now they are at the other end of that line. They can't deliver, they can't be contacted, they won't contact the recipient if they have apparent trouble locating a house they've delivered to for thirty-five years. And they don't take responsibility for anything when you drive to the actual FEDEX facility to talk to a human. They no longer seem to care. Hard to say this after using them for decades, but I'm finished with FEDEX.

I am livid with FedEx, the driver & Craig at the Albany NY office. I complained first Walmart order. Asked him specifically if their trucks have GPS, yes. I was right, 2nd reboxed by fedex, redelivered.

Ordered something from Best Buy they used Fedex ground (economy). The first day was normal tracking the package.. But then the updates stopped. Last thing I heard for 3 days was "On the way from Spartanburg, SC. EST delivery 'today'." I finally decide to call customer service and see what's going on as the package is a gift. That is where the experience just takes a turn for miserable.. The automated system has no way of getting you to a human..After calling and trying half a dozen time I get creative and decide to get on the line with someone that is a human.. I pick the "technical support" option. I get a human in seconds and let them know the department I am looking for.. He forwards me to said human who seems like I am inconveniencing HIM with asking where my package is (obviously wasn't from this country). So all the information I can get if "We have 7 days, it will be there within 7 days".

Terrible company. The drivers speed, drive recklessly, and are careless with packages and just an awful company. Wouldn’t recommend. Complained about a reckless driver and company did not care one bit.

I've used many shipping companies if not all being in the consumer electronics industry and over the years have had issues with most, realizing there are obstacles and unforseen circumstances which are beyond anyone's control, but lately FedEx has been one of the worst companies to use, we actually decided to never use again, I've tracking #'s that show how slow and they've even not picked up packages left for them. FedEx sorry, you've lost another customer!

FedEx may be the most unaccountable company I have ever corresponded with. They don’t know county road numbers in NJ and deliver packages at houses without matching the address and when you speak to their customer service department and report a claim their internal affairs department does a poor investigation and accepts no responsibility for delivering to the wrong address and then offers no refund or discount for their incompetence. They are the worst. My house number are numbers and my road which is county rd is also numbers. For example CR-527 is also County line rd. They are the worst.

So I ordered something from Home Depot and it shipped FedEx. It was delivered to the wrong house. I called FedEx they said, "Someone from our claims office will call you back in 24 hrs." It's been 2 days now going on 3. Like do they not care. Here's the photo they emailed me for delivery. Um I don't own a white dog. I don't own a brick house. My driveway is not concrete.

Delivery service customer service has improved my experience with following up on a delivery that was initially unsatisfactory. I received my packaged items as expected.

Tracking numbers and tracking the package is pretty much just a waste of energy. Look to see when your package *MIGHT* be delivered and give a good three-day buffer either way. The delivery dates are, without fail, always wrong. Every single time. No exaggeration. Their website literally says, word for word: “Weekends Count. That’s why we deliver on Saturdays and Sundays. Yes, FedEx Home Delivery is an every-day delivery service, including Saturdays and Sundays with weekend delivery to most residential locations.” Usage of the word “most” or not is a pointless sentence enhancer (thanks SpongeBob) that shouldn’t be up for debate, but it is. Cause when your package is shown to be delivered on a Saturday or dare I say, a Sunday, that’s pretty cool, and guess who does it? UPS. FedEx SAYS they do it, but WAIT that’s only if this, this, and this and then that. Good lord.

I wish that I could give this company zero Stars. I have taken off of work on three separate occasions to receive a package that has still yet to show up while the customer service reps keep telling me that I have to wait another day with no reimbursement for my missed days at work and I still don't have a package after the fourth time that the date has been changed. I really wish there was a way to get this company out of business. They are thieves and cannot be trusted. For your own sake do not use FedEx ever. This has been my experience every single time FedEx has been used to deliver a package.

I know it's hard for shipping companies to find and keep good employees and we've definitely had a multitude of different FedEx delivery people in just the last year. Some have done a decent job, but many have not. The most recent one is a young man who appears to be too lazy to bother bringing packages to your front door. Instead, he leaves them in front of the garage door...right where you can back out and drive over them. We've complained multiple times using their feedback feature by tracking number so they know which person is making those specific deliveries, but the problem persists. He does the same thing with the neighbors' packages too.

Package was scheduled for delivery on Saturday and then it changed to Friday. Great but now it's Monday. Fedex told me they don't del. On Sat. Even though it said Saturday. My package is 30 minutes away from me for fours days when it took 3 to come from other side of US.

They destroyed the box (apparently multiple) because I ended up with the wrong contents in a new box with a new label along with it being over a week late. While this is the first our boxes have had the wrong contents it's only one of many that are routinely days late. Wish all vendors would just use UPS.

This is the first bad experience with FedEx. The driver pulls up to my house, sits for a few seconds & then leaves. I get a text saying package was delivered & it was not! I call FedEx & they tell me it’s nothing they can do about it, so I guess drivers can steal packages & it’s ok with them!!

I recently experienced a disappointing delivery service with FedEx. Despite the importance of my parcel, the delivery person failed to ring the bell or call, opting instead to leave a door note. This lack of communication left me frustrated, especially as I had to endure bad weather to retrieve the important package myself. Such disregard for customer convenience is unacceptable and requires immediate improvement. FedEx needs to prioritize better communication and service standards to ensure a more satisfactory experience for its customers. I hope this feedback prompts necessary changes in their delivery procedures.

Promised delivery dates and actual delivery dates are two different things to this company. Use another company if your item is important, and needs to arrive on time. Their service department is a joke. Unlike other companies they don't know where their driver is at any time and the driver can never be contacted. In 2024 I just don't believe them. They lie about everything and provide no help whatsoever. They said the package was on the truck again and again for over two days. I guess the driver, who they have no idea where he is, took the packages home. Hummm.

It's nice to know their employees steal your packages, and relabel them with a totally different item in it and they basically do nothing about it. I bought an iPhone and they sent me a Google thermostat. Such a great way to run a business....NOT! Watch out people!

My package was supposed to be delivered by 12 noon on 4/11/24 and waited all day for package to arrive. Had to get my son at 3 so as soon as I left at 2:50 they came at 3:02. Then package was supposed to arrive the next day 4/12/24 before noon and hasn't arrived yet. I called and was told it would be here by 1:40 and it didn't arrive. My meds are now two day late. I don't recommend using FedEx to deliver anything on time.

FedEx was supposed to deliver my package on April 10, 2024... The status showed out for delivery. However, it was not delivered, but taken back to their center. It was put on the wrong route and is now delayed until April 12, 2024.

Paid additional to have package delivered in 2 days. It's already been 6 days and it is still delayed. Package came from California to California and it says on tracking it is held up in Kennesaw Georgia. And the worst part is you paid extra for this stupidity.

I wish I could give them negative rating because they definitely don’t deserve even one star, one star for what? They are lousy, unhelpful, rude, liars, they lie to you and claim false reasons for missing the delivery date and for being late by days and if you say something to complain they punish you and you never receive your order. I hope they go out of business soon and then retailers and companies have to use someone else so we don’t have to suffer.

For years I thought that FEDEX was a company that would get things done no matter what. And for sure they have. For my birthday last year, I received an empty box after mailing out roughly 800.00 worth of perfume from FL. Considering the package is weighed during the shipping process, many items don't reach the customers, as intended. I mailed off three medication pens to Florida, asked for a signed package for the items and the pens nor the packaging have been compensated for. I had an investigational team contact me with nothing more than their sympathy. Where are these almost 10,000 dollar pens. Better yet, where is my compensation. Per Covid, your items are not safe to be shipped by this company and no one seems to know anything. No matter how much you pay for insurance or ask for all the bells and whistles to ensure safety, Nothing is to be said or done. Shipper BEWARE!

Actually one star is too much, they delivered my furniture from Wayfair late, not when I requested. I had 3 very large items a a small box! The driver left my items downstairs and drove off and said they were delivered! I had to by myself no one available to help at this particular time, morning people work so I had to drag a heavy box mattress up 3 flights of stairs and 2 large chairs and a box had to be removed from downstairs blocking walkway! Messed my back all up due to negligence of someone not wanting to do their job correctly! This matter is going to be dealt with, no one should ever use their services.

The absolute worst company. Prescott branch always says “package delivered” when it is in fact, not delivered. I can’t for the life of me understand how a company is able to keep operating like this. This is a regular occurrence with them.

If only I can give them a zero! Such thieves are milking my bank account without even providing any receipts or justification after I paid every fee on the planet to send "2 Epipens" for my 70 years old mother! Their branch in Egypt is acting with such impunity hiding under the phrase "Our branches worldwide act according to different regulations". They asked for several arbitrary amounts of money claiming it's for "communications" then "release from customs" then after I sent two different transactions from here, and even got confirmation from Egypt that a broker released it from customs and even gave it to Fedex and I was on a video call with that person!!! They are still claiming I haven't sent anything although I sent them photocopies of the transaction and the bank account they asked me to send money to using WHATSAPP!!!! Such a fraudulent thief company, I will 100% sue them and start taking legal action against them.

I was waiting for a delivery. The FedEx website showed delivery by 5:00 pm with reminder that a signature was required, but the tracking information showed no movement. I called the customer support number and I got a recording with the same information. The system will not give you access to a human who could explain the mixed information. If you keep asking for an agent or the operator the system says good bye and offers you an option to take a survey. Really?

Never, never again! This is the 3rd time that something of mine got shipped by FedEx and I live in a rural area so the driver is a flex one! Yeah the first time he was supposed to deliver a Amazon package and because he didn't like my dirt roads. He stuck it in my mailbox and my neighbor's he just left on the ground by our mailboxes and keep in mind this was 4 days late!

I got a shipping adjustment for my eBay item. They charged again for $17.34 just because my weight is 12.9lb, and FedEx's weight is 13.25lb. See the difference? .35lb. Jesus Christ. I would suggest eBay to kick out FedEx as one carrier. Junk company. Will never use it.

FedEx is the worst shipper in the world. They can't outdo USPS or UPS. They are hit or miss on delivery. Then when you call them when their drivers say they can't find address, they ask if your address is new. I have been at residence 45 yrs. Their tracking updates are terrible. Just plan on a long wait with very little results. Just amateur company. I have been in foreign country with military and I get more nervous when a company tells me they're going to ship something I ordered with FedEx. That's how bad of a experience I had. I have a GPS. I would give them so they can find my address and others people too. A sad inexperienced company that should not be in business. Leave delivery of packages to USPS or UPS because we never had this problem with these companies

Fedex is the most criminal worldwide shipping service that has ever existed. They advertise cheap rates and then back charge more than double the original cost. They deliver consistently to the WRONG address. At my house they put packages on the front porch with no cover IN THE RAIN when I have a carport that is 2 more steps. I WILL NEVER USE FEDEX EVER AGAIN FOR ANYTHING!!

Don’t ever send your packages with FedEx! They are the worst company I have ever dealt with! It’s been nothing but stressful. They valued my personal belongings at an outrageous price and I had to pay lots of money for nothing!

I didn’t receive my order and no updates. I ordered my items on Walmart and contacted them. They told me to contact FedEx because they're taking forever. Still no sign of my package. Terrible customer service.

How can a international company who rates so low by its customers stay in business?!?! They charge you so you can be aggravated and have so much of your valuable time wasted!!!! Packages stay in limbo for so long, days, and when you are expecting your delivery it changes dates!!!! Take a day off or make arrangements for someone to be around for your delivery, so that porch pirates don’t get their greedy hands on your package, for what???? Then they tell you that you have to pick it up from some authorized FedEx location! What are we paying for? Delivery to our business or home, not to some out of the way location wasting my time!!!!! Federal Express Ground, Nothing express about it only tons of frustration!!!! Ohhhh, and you want to speak with a human at FedEx? Better to just talk to yourself than their useless AI program. Grrrr!

FedEx delivery just out right sucks. I have two doors one that everyone one can see in front of and another off to the side behind a fenced in area and easily accessible just a couple steps away. Instead of putting a package that could have a 300 dollar jersey in it behind a fence. They decide to leave in the front for anyone to take. They’re the only ones that leave items there. UPS or USPS puts it behind the fence. Guess they know how to use that lump 3ft above their **.

I have a business that constantly shipped. I use FedEx. It has to be the worst decision I’ve made. I have a lost business that ends up being late. The issue usually occurs with them scheduling my pick up office hours. The driver often goes there after office hours. They also mess up the suite number even after I have them repeated it to me, then they tell me they did not have the full address. This is despicable.

I wish companies would stop using FedEx to deliver items purchased online. Ever since changing residence, I’ve had problems where FedEx drivers would leave my packages at random places leading up to my front door. I purchased a furniture during winter of last year which was left by my mailbox. Mind you, my driveway is long and the house is situated on top of the hill and the mailbox is at the bottom. I had to push the furniture up the hill and into my house, I would’ve appreciated it if they left a slip of paper for me to pick it up rather than this. 2nd incident occurred not too long after. I had ordered a floor length mirror which they left propped up on a random tree halfway up my driveway. I should probably mention that I’m 5’3” and can barely lift 25lb. If they left a slip for me to pick the item up, I would’ve gotten my boyfriend to do it.

I do my best not to write bad reviews because life happens, right? Unfortunately an exception had to be made for the Los Angeles branches of Fedex. I have never had a positive experience with them in any of my deliveries and will be exclusively using other vendors now. Their website and app are effectively useless, if you accidentally hit the “hold at location” button while trying to get some form of customer support that isn’t a useless automated system, there is no way to cancel it AND when you call customer service TO cancel it to have it delivered as normal… they will still hold it at the location after saying they’ll fix it. All of which happened because the original delivery driver just… didn’t deliver my packages. I have a coded gate that’s linked directly to my phone, the instructions for my gate are very clear - UPS, DHL, USPS, and Amazon have no problem following those instructions. But saying “attempted delivery, no one was home” when my literal phone number is attached to the gate? You’re lying and you should be ashamed. 0 out of 5 if I could.

This year I experienced with FedEx service is too bad. 2 times the product got damaged/missing on the way. I couldn’t received. Recently I purchased in T.J, Maxx, they send through FedEx . It’s been more than 15 days , I didn’t received my items till now. I never experienced this kind of service from Fedex. This is disappointing.

Please please please do not use Fedex. They are the worst at delivering packages small or big! They deliver your package anywhere, incomplete and/or not at all. March 11 they delivered my incomplete couch due to the missing piece having been damaged by them! They did not offer to reorder or replace the damaged couch. Today they lazily delivered my bookshelf to the wrong address.

I don't think I have ever ordered something that was delivered by FedEx that was ever on time. Their "tracking" is ridiculously unreliable. Currently waiting on a package that the tracker shows sitting in New Hampshire for the last 5 days, but tells me it will be delivered in California today. Representative asked me if I wanted text message updates for my package? I asked if it would tell me anything different than the tracker? She said no.

I ordered two packages from two different sellers which were supposed to be delivered to me the next day before 12pm. One of those packages is still in Memphis TN while the other one is in Indianapolis IN. I don't know when they are going to arrive and I paid a lot for overnight shipping. This has happened before and they don't even provide an explanation. Two different packages held up in two different states. I will not be doing business with any company that uses FedEx as their shipping company.

If I could give negative 1000 stars I would. I will be sure to cancel anything shipped through FedEx. I had an order placed to be delivered on 3/29. They did not even attempt to deliver it, and told me I could pick it up on Saturday at a location an hour away. I called Saturday morning they said it could take 24-48 hours to update. I told them if I can not pick it up Saturday to have it delivered to my residence. HOME OR NOT (mind you I ordered through amazon which I have no issues with amazon or the individuals shipping the item).

While coordinating with a vendor as to where to ship my merchandise; I only needed to know a FE location, in my area, where I could have a FE Ground shipment sent to and held for my PICKUP. I didn't have a tracking number because I needed this info before coordinating the shipment. I learned through a prior experience that all FE locations do not necessarily accept FE Ground. Getting help was impossible without a tracking number. Even the online help experience would not answer my question. Finally went with UPS. FedEx used to be topnotch. USED TO BE. Very frustrated with Fed Ex.

Terrible service, was told it would come 3 days ago but still has not showed up. The delivery date disappeared and is now saying it will be updated when they have the package. Somehow they don’t have it anymore and they went backwards? Would not recommend using FEDEX.

If I could give zero stars, I would. Plain and simple, they just throw packages over the fence. Nothing was damages. But that's not the point. Too lazy to open a gate. Kind of sad. No respect. I heard it land on the concrete step.

If I could give 0 stars I would. They couldn’t deliver something to me yesterday because they “didn’t have my apt. number” when they could just call me to ask and leave it and then lied saying they will deliver it the next day and now I have to wait 3 more days and I needed this for a trip.

My package has been rescheduled twice, and FedEx lied about the delay. The package notification went from "Out for delivery" to "delayed due to weather," and it's a crystal clear day! This isn't the first time this has happened, and it happens wherever I'm living at the time. Absolutely NO respect for people's time!

The drivers lie. Two weeks ago I called and assured them I'd be here for the pick-up on a Friday afternoon. I was here until 6 pm with the back doors open waiting. When they didn't show, I called and was told the driver had been there and no one was there, we were closed. LIE!!! Yesterday, we needed an early afternoon pickup because of the 6 pm baseball game nearby. When we checked on the pickup at 3, we were told the property mgmt folks would not let them on the property. LIE!!! Please! Somebody go into competition with them!!!

Twice now I have had perishables shipped from Maine overnight to me in Florida and FedEx failed to deliver until two days later. I contacted customer services and they give you a case number, but NEVER hear from them again. This company is the WORSE shipper in the USA!

Driver at one time threw a package on top of of my dog house instead of delivering to the door and I didn't find it until 2 weeks later!Next time the driver pulled up to my house and never got out of the truck to deliver package that I was expecting that day and then left. I watched the whale thing on my cameras. This is the worst delivery company ever!!!!

FedEx is apparently using fake photographs for their proof of delivery. I got a notice that my package was delivered on March 22. The photo shows some other residence or doorstep. I reported the misdelivery but got no feedback. On March 27, I got a notice from the supplier that the replacement for my missing order was delivered. The exact same photo from March 22 was used! I was about to report again that there was a second failed delivery when a driver showed up with not one, but both packages.

I would not recommend FedEx to anybody and from now on if the company ships with Fedex I will not be ordering from them. The driver throws my packages in the yard anywhere he pleases instead of letting me know he is out there to control my dog. I am disabled and unless someone else gets my packages they just lay out there in the weather.

Another package left in rain on garbage can 0.2 miles from house. Chewy packages from FedEx never make it down the driveway to the house although they have the gate code. Last month our recliner was pushed out the back of the truck and left by the road!

Every time the sellers send me a tracking number from FedEx, I said “oh no” to myself. 90% of the time they are delayed by at least a day but they don’t tell you until that day. They are lazy: The driver drove his big truck up to my steep driveway and took a big chunk of concrete when he went down. This morning, they left my package on top of the mailbox in the rain for hours. Sellers should stop using them before they lose their customers.

It's a shame that FedEx used to be a good, reliable shipper. My experience is that they have a subcontractor (marked on the FedEx-branded truck) who just refuses to deliver or even show up and then mark "business closed" or similar. Shipped a week ago, out for delivery four times, even though video shows only one appearance, and that is a drive-by. And their tracking information just reflects lies.

Very disappointing services. Second in a row, package stuck at Memphis. Supposed to be delivered this morning 03/22/2024 in Indianapolis, IN. The reason given is VOLUME!!! Overnight package with perishable specimen with dry ice, delayed. Very frustrated and tired with this practice. First package something stuck at Memphis with Specimen with dry ice. They just want your money for overnight and deliver it on the 3rd or 4th day. When the product is unusable. Don't use FedEx.

Could not receive my last package until 5th attempt as it seems their drivers in Cheyenne are not too intelligent, now again we are waiting to see if the package will arrive on the 5th attempt again tomorrow, their customer service reps are completely useless, I got absolutely nothing resolved and am just hoping at this point they have someone with at least a little common sense who can actually find addresses, I'm not counting on it and will be demanding my money back if it does not reach me on the 5th try, Worst package delivery company by a landslide, have absolutely no issues with Amazon, Ups, Usps only issues are always with Fedex.

I try to avoid using FedEx as a rule but sometimes companies don't offer any other options. Out of the past 3 experiences with FEDEX 2 were delayed and ended up being late and one was "lost". I suspect stolen by an employee. They say their delivery dates are guaranteed but then do refuse to do anything when they are late or "lost".

I ship a lot of packages. Heater parts so people need them quickly. I can no longer rely on FedEx 2-Day to get my packages there. They do not guarantee this delivery timeframe even though they are glad to take the money for the service. I had one package going 108 miles total, the customer would have driven and picked it up if we had known.... FedEx did NOT get it there on time and would not honor the so called "guarantee" because they said there were "high winds." This package was going from NC to VA????

I moved to a new development in 2022. We were the third home here. That USPS delivered mail the first week. Two years later FedEx can not find me. I looked on Apple Maps and Google maps and they both show our house in its proper location. Just how inept has FedEx become?

I had a medication that was supposed to be delivered on Thursday March 14th. They sent me email said there was a delay it would be delivered March 15th. I received another email later that day. Said it would be delivered March 18th. I called on 15th. They told me they apologize it was in pineville and that it would be Monday said they needed to confirm My address. I did. Well today it's March 18th and I called. They said it would be delivered tomorrow on the 19th. I am so mad. It’s not like I ordered pillow shams I ordered. It’s a medication and it only stays good for 48 hrs in room temperature. I tried to explain this. They did not care. This experience is awful and I am so angry. This medication cost me 150 dollars which I will be out of because I know if they don’t care about getting medications to people then they don’t care if it’s at room temperature.

We've been receiving packages at our business location for over 20 years now, from UPS, USPS, DHL, Amazon & FEDEX. For the past 3-4 years, FEDEX has been by far the most unreliable and least timely. We recently ordered a shipment of wire, as we do every 3-4 months. Unfortunately our supplier ships via FEDEX as it's cheaper. For our 3rd wire shipment in a row, FEDEX failed to deliver on time - not even close. They claimed to attempt delivery 3 times last week. Once was at 4:20 last Thursday, when the driver claimed the business was closed. Our 3 cameras showed that our employees were outside the office from 3:40 - 4:50 cleaning and organizing work vehicles. No FEDEX truck showed up in our parking lot at all.

We closed on our out of town home and the attorney was weird about wiring funds and wanted to send a check (overnight by FedEx), against our judgment we ultimately agreed. It immediately went wrong and two days later we are without our home proceeds. Updates are delayed and incorrect when you get them and promises of callbacks from managers are lies. They never deliver even normal packages on time, even when it tracking says the package is on the truck for delivery, it is often at least the next day before it gets here. Beyond frustrating! I will never willingly use this company again.

FedEx is the worst run company I have ever dealt with. Fed Ex offers "delivery manager" to add special instructions for your delivery. They have consistently ignored my instructions for delivery and I have spoken to customer service six times. I will be sending pictures to the Executive VP of Customer Service of where the delivery people just THROW my packages, not even on the porch but thrown and DROPPED on the steps! Aside from the careless handling of the packages, this is visible to porch thieves. Each time I call customer service to complain and they tell me to "use the delivery manager." (I do.) I have also been promised a phone call back "after looking into it." They don't care who they hire or how careful their drivers are. Several have not spoken English! I recommend using the USPS or DHL!

A medical testing kit was sent to my home through FedEx with a prepaid, next day FedEx return box so that I could send the results of the test to the lab. After the test was completed, I called the FedEx 800 number before 9:00 am to schedule the pick-up from my home. First, I got the automated system on which I provided all of the information requested. At the end, the auto system said that it was having trouble scheduling my pick-up. I was put through to a live customer service rep who took all of the same information again.

FedEx has been horrible with delivering my packages. Three times now they have left my packages in an unsecured area that anybody can steal them from. Even after having to put in a claim on missing packages and explaining that they need to ring to get buzzed in building they still do not follow directions. When I call customer service they are very unhelpful and state they see my packages were delivered. Well if a package is not placed in a secure area per a customer's instructions then how is it the customer's fault if packages go missing? I will never buy a product that has Fedex as its only delivery option. I do not recommend using FedEx, ever!

Packages LITERALLY never arrive on time if shipped with FedEx. Excuses range from weather delays, impassable roads, items marked as delivered that were never delivered, and my favorites; "refused delivery" or "request for future" delivery that are completely made up. Delays have been up to a month and have impacted our business on countless occasions. On top of this, their drivers drive like maniacs, driving over twice the speed limit through the middle of our small town, and finding where they left packages is often like an easter egg hunt.

I received a message which stated that my order would be delivered on Monday, March 11, 2024. About 2 hours after that message, I received a second message about my order. The second message said, "Great news, your order will be arriving early. Your order will arrive Sunday, March 10, 2024, 9:10 a.m. -1:10 p.m." Now, it's over 5 hours past the delivery time and still no delivery. I've been waiting for this FedEx delivery for hours. At this point, I'm very annoyed by this situation. I'm tired of speaking customer service to tell each company about their unacceptable business practices.

FedEx no matter what is always late - foreign or domestic. I bought something expedited for my trip. It's still delayed and 2 days late. I won't have it on time. I also was getting overnighter a check a few weeks ago, and it took 5 days to get here. I have no idea why people still ship with these atrocious services.

I ordered 2 kits from 23andme. It cost me almost 250. They were delivered through FedEx. When I got the email that it was delivered the picture provided was absolutely not our house. I made a claim and was ran around phone calls after phone calls. Finally my husband tracked down the house it was delivered to and it was two blocks away. Fedex refused to do anything for the inconvenience and said because I got my package that was it. There is no reason my package should of been 2 blocks away. The numbers are clear as day on the houses. This has happened more than once. I would never use FedEx on my own. Terrible company.

I don't care how many times you order something they are never on time. They are always late with the deliveries. If I order cat food I have to order a week ahead to get on time. I have packages damaged and get wet.

I had not used FedEx for eBay shipping in years due to a blatant incorrect $30 overcharge on a small package. I decided to try them again for a heavy item. Well I received an additional charge after the package was delivered. They said my package was 3.4 lbs heavier than I stated and 3 inches wider, 3 inches taller, and 1 inch longer. They absolutely lied to create additional revenue. I have a precision scale calibrated to the hundredths of an ounce and there is no way I measured 3 inches short on 2 sides plus 1 inch short on the other as I always round up and I know how to measure! I shop on eBay regularly and will NEVER, NEVER use them again. They used to use bogus surcharges as their additional revenue stream. Now they are just lying about package weight and size! They are crooks!

My six month old grandson suffers continuously with head congestion, so I ordered a nasal aspirator which was en route over the seas for 53 days, but it made here only to be delivered to the wrong address. My grandson is still enduring the head congestion. This is the second time FedEx has delivered my package to the wrong address. I really hate to business with a company that doesn’t provide live customer service care. I am not a machine and I do not like being treated as one. I am hurt, disappointed, and angry. I pray to God Almighty that I never have to receive anything through FedEx delivery again. They only care about their bottom line that’s why everything is virtual.

I bought a TV stand with fireplace, delivery was scheduled with FEDEX. Package 1 of 2 was supposed to be delivered today. I have been waiting all day, now it says it is in New Mexico, delayed in shipping, a delivery date will be listed as soon as one is known. My second time buying from Wayfair and lo and behold another shipping crisis. Wayfair gets enough crappy reviews, a lot of them shipping and from what I gather, they only use Fedex. I was going to buy other items from Wayfair, but not if they only use Fedex. Maybe enough bad shipping reviews and they will find another carrier. If Fedex has no competition, why would they deliver on time, if at all. I personally use USPS or UPS, they are lousy also, just not as lousy.

I was trying to reach a real person at Fed Ex headquarters today and it is impossible to do so. Their automated system has NO CLUE what I am asking. According to their automated system they have been sending me texts about an order. I DO NOT text or even have a cell phone, just my home phone through my PC which is what I prefer. Besides not having ANYBODY real to talk to I could not even leave a message.

We ordered our blinds from Affordable Blinds to be delivered by FedEx. The scheduled delivery date was 28 Feb 2024. We got FedEx confirmation email that the blinds were delivered. However, they were delivered to a wrong address and the delivery pic taken by the driver did not confirm where they were delivered. The driver’s hand blocked the actual picture. The delivery picture taken by the FedEx did not show where the products were delivered. We contacted FedEx about this and they directed us to the shipper (Affordable Blinds) without trying to locate the items via the tracking number. After talking with Affordable they requested a fee for rerouting which we paid. However, we were told that FedEx couldn’t reroute. I suppose because FedEx couldn’t find the products. As at the time of this review, our products are missing and may not be found.

I want to say thank you for bringing my 6 bags of dog food (45 lb bag). I wish I knew the name of who delivered. Whoever it was brought the dog food all the way to my porch and I am really grateful. A huge shout out to Fed-Ex in Bryson City NC.

The idiot driver left my package in a puddle on top of my trash can! It was raining hard and the puddle was there before I left for work so in no way was it ever dry there. FedEx is the worst. I've had nothing but issues with their drivers! They say your package that requires a signature is out for delivery, you change plans to wait around for it, and they they update your info online saying no one was home to accept package when they didn't even come!!! DO NOT USE FEDEX!!!!

I now need to cancel my business FedEx account because of your poor customer service and I want to share my experience with your fine company to all who are out there and I will continue to do so until the day I die. I forgot my dive bag at home on Wednesday, January 24th while going on a vacation to Roatan Honduras. I live in Idaho. I had another friend who was coming to Roatan from Ohio on Saturday, January 27th so I had my son ship the dive bag to her via FedEx on Thursday, January 25th for delivery by NOON on Friday, January 26th. I plugged all the dimensions into the system and it said the charge would be about $170 for the overnight. I called the local FedEx store and they said it might be another $30 or so because of special handling. The package went out as planned and as I was checking the tracking info the next day, it looked like the package never got out of Memphis, TN despite getting there at 4AM on Friday.

FedEx should train their drivers to ring your doorbell when they make a delivery at your house not just throw it down on the ground and take a picture and call it good. That’s what just happened at our house today 2-27-24, most of the drivers will ring the doorbell and drop your package so you know that they’ve been there, but there are a few and hopefully FedEx will train those drivers to ring the doorbell.

Fedex NEVER delivers on time and systematically provides false tracking information and false delivery estimates. Many online sellers use Fedex because they are cheap but their performance is abysmal compared to USPS and UPS. If you contact them they will just make up excuses like "there is a weather delay in your area" even when UPS and USPS are delivering on time and there is no weather related issues in the area. I am sorry to see this. I have been a Fedex fan since the movie "Castaway" but it turns out Tom Hanks was right... "pretty soon you're the US Postal Service" except Fedex is a lot worse than USPS. If you want your customers to hate you, use Fedex to deliver their purchases!

I order products from pharmacies, which I need in a timely manner. Our driver left info that the business was closed/unavailable on several attempts - however, we were absolutely in the office, and no sticker to inform us of a missed attempted delivery was made (no sticker placed). Made a request to send to a local store for pickup, which I verified on phone with FedEx on their customer support. No updates since then, so called and they instead decided to send package back to the sender, which will now have to be destroyed. This company is total crap.

FedEx has me on one today. I got an email saying my package was delivered...I checked my front door, back door and my mailbox...Nothing. So I check the tracking, my address was correct, but the picture of the door with my packages was not my door. I called FedEx Customer Service to let them know that they delivered the package to the wrong door and the woman said "You have to call the sending companies and let them deal with it" ...Why? They didn't deliver my packages to the wrong address, FedEx did!!! So now my packages are at some stranger's door and gets to keep them, while I have to call companies and get the run around of what needs to be done with a mistake FedEx made...So frustrating!

Stayed home to receive package. Driver lied. Said no one was home. Tried to call Fedex. Got the virtual assistant. Ended up driving to a Fedex location to find out the status of my package. Will continue to use UPS. Fedex undependable. Inefficient.

Delivery was scheduled for between 8am and 10 am. It is almost 11:30 am and no delivery. I am missing an appointment because they can't keep to the schedule. I am going to have to reschedule my appointment.

Ordered a mattress (large box). Promised delivery to my door. Delivery notes say "Delivered Left at front door. Signature Service not requested." FLAT OUT LIE. No knock. Package left at bottom of stairs. I cannot move it the rest of the way due to health, nor should I have to. Fed Ex dragging feet getting resolved. Meanwhile my expensive mattress is out where it can be snatched by pirates and I cannot leave home.

I am currently waiting for a package that requires a signature. The delivery company notified me that they would be arriving at my home between 12 to 2pm, so I stayed at home to receive it. However, when they attempted to deliver the package, they did not knock on my door or only knocked very softly for just one second before leaving. They repeated this behavior for two days, causing me to have to change my schedule and remain at home. Unfortunately, I still haven't received my package. I've had enough of this BS, if they just want to hold it and let me pick it up, it's fine; then just give me a note sticker like what USPS will do all the time. Now, I manually changed the package to be held at the FedEx office on their website, and I will try my luck tomorrow.

Had a shipment coming from California to Michigan with live plants. I'm sure they are all dead at this point, so so slow. All please use UPS OR USPS IF YOU WANT TO BE HAPPY. FEDEX IS A TERRIBLE COMPANY ANYMORE.

Proof of delivery is a good thing to have for customers. When you see a location that is not your house, proof of delivery is upsetting to see that items you purchased are sitting at some random person's house and Fedex suggests looking at neighbor's houses. No thank you. I didn't order products for delivery to have to go searching my community to find out where the delivery driver felt like dropping it off. It is ridiculous in this day and age with gps and other advancements, people can not find the correct address. I would have given 0 stars if this was a possible option.

I purchased a bed frame for my parents in Florida. The bed was shipped to card billing address from an online order. Fedex delivered the original package (king headboard and footboard) with a weight of 46.8 pounds with a delivery fee of 348.00. I called Fedex who quoted to pick up in NJ and deliver in Florida would cost an additional 387.00 assuming 5 day freight rate. The day of pickup, I brought the head/footboard to the truck carrying it myself. Placed it on the truck. The delivery guy advised the form I filled out needed to show the combined weight which was 46.8lbs. adjusting the form.

Claimed Saturday pick up but actually did not pick up until Monday afternoon. This was for a medical sample. Very disappointing. Customers need a better option than Fed Ex. They should learn from Amazon who offers better customer service.

I sent a parcel to the UK on the 11th December 2023. They left a voice message on 14th December asking for the purpose of the parcel. They were called back and informed it was a gift, a brand new laptop. They called the recipient in the UK and asked her to pay taxes of 163.28 pounds. She made the payments the following day. The package was not delivered. I called Fedex asking them why there was a delay, a lady picked the call answered me arrogantly and hanged the line. This was on 27th December 2023 at 9.33 am.

Have complained directly to FedEx AT LEAST 4 times about this, but the misdeliveries never stop! Another one today that I called about. Always assured that someone will speak to the driver. No problem ever receiving UPS or USPS packages! This is so stupid! Big black address numbers on our homes, but insist on delivering packages meant for #43 to #45 instead, which is 2 doors away. SO STUPID!

Likes to pull all the way into the driveway and I have to tell them every time to bring it to the front door. Nobody wants their package dropped off in their garage. I’ve found multiple packages sitting near my garage. I have a normal house with a front door.

Fedex is the worst shipping company I have ever had to deal with. I own a business and get multiple deliveries a day. I do whatever I can to avoid getting anything delivered via fedex. The last thing fedex delivered was a 2000 dollar generator part that they left at the end of my driveway. We had gotten 3 inches of snow so they did not go down my driveway. The same day UPS, Amazon, the US Postal Service, the garbage truck and DHL made it down my driveway just fine

Ordered a simple delivery of golf balls. Though the delivery was quick it was delivered to the wrong address. Luckily I knew that neighbor and he was able to get the delivery to me. The customer service was atrocious, the automated voice support was just bad and annoying. I would never buy from a company that uses FedEx if I can help it.

Bc actually calling customer support is useless. They lie and will say anything to you to not be held responsible for their actions. They don't even attempt my deliveries. No door tags but attemps were made? How and when the driver never showed up? I never seen him on my cameras so he does not make an attempt to deliver the packages just redelivers them when it's convenient for him to deliver it.

So my $500 robot gets shipped from CA the original delivery date was 5 days after crapex got it. Then crapex said weather delay in KS for snow. Mind you I looked up the weather. It was in the 50s the whole time it was delayed for snow. Then finally starts moving on my delivery day and now says from Indianapolis to NH will take 5 additional days even though it's already halfway. This company gets worse and worse year by year. Everybody should boycot this crap FedEx shipping and let them go bankrupt.