FedEx Reviews

I bought shipping on Amazon for $27 to ship 1 package. 2 weeks later Fedex charged me $237 in surcharges. Amazon took that money out of my account. I will never use FedEx to ship or accept another package from this ripoff company ever. Don't use FedEx to ship anything. They are thieves.

Horrible company. FedEx is not interested in customer support and doesn't care about its customers. An automated response is OK if you can reach a live human when the question is slightly non-standard. FedEx doesn't allow for this.

Have video of the driver literally dumping my package out of his truck to my driveway causing damage and no answer from FedEx. They costing me time and money trying to get damaged replaced. They do not care how their drivers deliver.

My package arrived with holes in the box, my item exposed, and both ends open upon arrival. It looks like it was opened prior to its arrival at my home. I am extremely dissatisfied with FedEx's shipping, I would not recommend using them for anything you want to arrive in one piece.

FedEx is horrible. The company I work for will not let us use FedEx because too many delays shipping and receiving problems. Three weeks late receiving packages. Endless counts of damage products. Call the help line, get no help only an apology.

FedEx service really depends on your driver. We had the best driver for the last 2 years - he left and now the current drivers can't read, don't care and do the least they can get away with. We have a FedEx account that specifically informs the drivers to deliver to the porch or deck. We live in a rural area and it is 1/4 mile from our front gate to the house. Additionally we are senior citizens that depend on many products to be delivered. Had a problem, so I had a sign printed and put on the front gate. "All Deliveries to House - DO NOT leave at Gate." Yesterday the FedEx driver left 10 bags of kittie litter, right under the sign and it was raining! Called the vendor and told them to switch our deliveries to UPS - they couldn't so we had to drop the vendor. Calls, emails, online, nothing seems to work for FedEx to get better service!

I send my daughter packages to NYC, twice within one week. First driver did what he was suppose to when delivered the package the first time. Second time was a nightmare. It took a whole day to find the package. These driver who work for your company got your business looking really bad. Driver came to the building. Didn’t call which I left a number with instructions and that driver even can’t read or just don’t care about packages delivery.

Shipment was delayed in Charlotte NC for three days. When it was finally delivered the reason for the delay was obvious. The shipping container (box) was completely destroyed, exposing contents, and had to be re-taped. A claim for damage was submitted and denied because I need a waiver from the shipper to file a claim. Airline luggage handlers were sanctioned for abuse of customers' property, why not FedEx.

Holy smacks...How bad can follow-up get? We have had them not answer e-mails and calls for over a year in one instance. Today's floundering consisted of 2 of their people confirming that a delivery they screwed up initially would show up at a certain point the next day. 2 of their people confirmed this. Did I mention that two separate people confirmed that the delivery would show up the next day on time? Guess what just happened...no show. Booo. God you guys are just atrocious. Please go out of business so we never have to be subjected to your services.

Fedex's website showed me a $28.93 bill to mail a package. After I mailed the package, I get a email stating that the price is now $372.51. I never agreed to pay that price, and I've mailed over 500 merchandise packages before and never had a billing problem like this (especially for a 10x price increase)! I have found Fedex's billing practice to be dishonest and deceptive. Fedex falsely advertise one price on their website and charged me 10x higher in cost. Fedex's customer service is also unwilling to fix the situation and does not acknowledge a problem. I'm horrified by Fedex's deceptive and dishonest billing practices. I will be sure to avoid Fedex in the future. Don't let this happen to you.

This is Mighty here, FedEx told me they would have my package arrive at 220 pm est and come 7 pm it’s still not here and they said it’s delayed. I don’t know why it’s been this long and it hasn’t come.

I took a day off work to wait for a delivery I had to sign for and when I check the status online it says “delivery attempted” yet no one drove up, rang my doorbell nothing. I needed this package before the weekend and because of their so called attempt I now have to wait till Monday. Customer support basically just says “oh well deal with it”. If it were up to me I would never use FedEx as a delivery service but unfortunately that was the only option I had.

I ordered a package from outside the country, the company shipped it expedited to get it by a Friday. FedEx notifies me it was delayed to Saturday. Then tells me delayed to Monday. I bought this item for a week long vacation I leave for on Sunday. Management can’t help me, they won’t hold the package at a location I can go pick it up, and I’m asking their team what to do because I want this package now, I’ll drive to wherever in my state to pick it up. They can’t help me, won’t help me, no alternative suggestions. This company is terrible, anyone still doing business through them needs to move over to UPS. Worst package issue I’ve ever dealt with, at least USPS is willing to work with you whatever the situation. UPS also. Not these clowns.

FedEx hires lazy incompetent people. Today I left a note to deliver my 5 cu ft freezer to my front porch. After they read the note on the front gate they drove around the corner to my backyard and dumped it in the street!!! Not even In my yard! I'm 71 yrs old, female, with a bad back!!! This is not the first time, they left my dorm size refrigerator in the street and have left my packages more than once at someone else's house!!! FedEx sucks and they don't care!!!

We have a FedEx driver who refuses, for no reason known to us, to bring our packages to our front porch. We live in a rural area in MS on twenty acres of land. He drives to random areas of the property to leave the packages, sometimes as far away from the house as 1/4 mi. We keep our dogs inside when we know we have a delivery, and with previous drivers we have always walked outside to meet them. This person basically does a drive by. The manager at the McComb MS distribution center managers is aware of the problem, and I was assured by a lady in his office that the situation would be resolved and the driver would come to our actual house. That didn’t happen. Twice I was told that I would get a call from the manager, and that also do not happen. I’ve been told FedEx hires people no one else wants and now I absolutely believe that is true.

Terrible service. Always late delivery and poor customer support. I waited 8+ hours for a signed package. The driver lied that I wasn't there. :O They don't have a toll call service. I sincerely don't like Fedex anymore.

Terrible service and terrible customer support can be extremely frustrating and can significantly impact your overall experience as a consumer. When you encounter such issues, it is crucial to address them and share your experience with others to help them make informed decisions. In this case, it is advisable to avoid this particular company at all costs.

THEY SCAM YOU with additional, unjustified fees, and give NO explanation. I have shipped the identical item to the SAME location and sometimes they add a charge which is 150% of the actual postage! They are CROOKS! Also, they never paid my claim for a package they damaged, and now never reply. AVOID THESE THIEVES!!!

It’s impossible to get in contact with anyone. The company lied and said they tried to deliver a package. No one delivered anything. My doorbell camera is proof. They won’t let me pick up my package and it’s impossible to reach a live person. Because of them I’m switching from Xfinity to Verizon. Let Xfinity deal with losing customers until they have enough of losing people over FED EX LYING about delivering and attempting to deliver. I have no pets and live in an apartment complex.

FedEx is the worst carrier! Package out for delivery at 6:45am-now states 'weather delay'. Sunny and 93 deg here. Lies and more lies. Customer service in SE Asia is absolutely worthless. 50% of my packages are either delayed, damaged or lost. We will never use fedex again.

Do not trust Fed Ex with anything time sensitive or important. Had a delivery time from 10-2 never arrived. Changed my time until 8pm. Wasted my day waiting. I would never send ANYTHING through this service. Worst service ever.

Worst service ever!!!! I sent a package from America to Bulgaria and paid 140 usd. Was supposed to arrive in three days and they are saying 2 weeks!!!! Are you kidding me???? Never again!!!! Worst service ever!

FedEx is the worst shipping company. I was expecting a package. Talk to customer service and they kept brushing me off. Drivers lied. Stated they made a attempt to deliver, I sat at home waiting for my package.

Absolutely horrible company. Anytime someone tells me they are shipping FedEx, I literally beg for them to use ANY OTHER shipping company. Anytime I get a box in, it is completely destroyed. I desperately needed an item that I ordered for delivery yesterday. Per usual, they SAID they attempted delivery when we were clearly there as they have done many times. They hate their customers and they're more expensive. Disgusting. I don't know why anyone uses them anymore.

FEDEX is the worst ever! Inconsiderate ever! Quick to take your money, but makes it hard to get your funds back especially if they didn't as promised. No supervisor. No person to help. Only to give you a runaround. Disgusted!

FedEx used to set the high standard. Not anymore. Amazon is King, letting you know exactly where your package is and when to expect it. FedEx just keeps moving the timeline along based on what works for them. For example, I had a package expected to arrive today by 2:30pm. Now the status was inconveniently changed to "end of day". This is the 3rd delivery in a row that FedEx played this game. I want to be home when the package is supposed to arrive to avoid package theft. Get your act together FedEx, or someone else will come along and dethrone you.

Updated on 06/05/2024: The horror is still going on. Contacted International customer service and multiple FedEx stations on the way to accelerate the parcel. The system is built in the way that customer can not be and will not be helped. As of today, the documents parcel send from USA to Belgrade Serbia is still not delivered, 16 days after the shipment. Do not us FedEx to ship internationally.

My mom ordered an electric bike through Amazon 950$ never showed up. Amazon angrily refunded money. Now ordered second time. This time through Walmart but it has a gps tracker. Let's see if it goes missing again.... Will prosecute and sue this time around. Point not blank and they steal....

My feelings are very hurt because I was lied to. It was stated that my package would arrive today but it didn’t. I would at least like to be notified that my package may be late next time instead of being lied to. It is not kind to tell me my package will be here a certain date and not have it arrive then.

I was working in my garage when a FedEx driver dropped off a package on my porch. When I went to check if it was the shop parts I was waiting for, I realized it wasn't even addressed to my address. I yelled after him to flag him down but he didn't stop. His delivery was way off and the address wasn't even close to my own. My wife and I ran it to who it was actually addressed to who lived way out in the country. It's sad that we were able to find the address when someone whose job it is to do so couldn't.

Incredibly unreliable and disorganized. My package is basically missing at this point. Every person I speak to tells me a different story about where it went and what happened. I've spoken to other people in my town and they are having the same issues.

Courier arrives at home. Delivered nothing and left. Posted a picture of a diff house which was white as proof of delivery. I have a green home. Customer service was less than helpful. He knew he made a mistake so tried to cover it up. Really a white house which he doesn't even have a package in the picture. And I have cameras.

Keeps delivering to wrong address. We are upstairs apartment and have told them not to put packages at downstairs doors and our neighbor took our package.. I don't like using FedEx cause of this and Walmart can't do anything about stolen items.

I just sat on the phone for over 15 minutes for the customer service representative by the name of Jin to tell me that she couldn't do anything for a package that the facility lost. I was calling regarding a package we ship to a guest that has been waiting on their package since 5/13/24 to be shipped and it's been delay since 5/16/24. I never received a message about the package nor told that it was lost at one their facilities. I called customer service to see if they could resolve or at least help find the package since it's something of sentimental value. When I called all, I was told information I already and that they couldn't help. Only thing they could was get us to put in a claim. I ask Jin could she at least provide me with a Hyperlink so I could give it to guest, and she told me to just look on FedEx.com. I repeat this was very unhelpful, unorganized, and poor representation of what professional company should be ran.

FedEx is unreliable and ungoverned. They do whatever they want the way they want. Pay for shipping for items to arrive at a certain date and THEY NEVER DO! This company is crooks and liars! They say sorry we missed you for a delivery yet they never came! They do this on a regular basis and there is no real resolution! They take advantage of the public and no one does anything about it! What is it going to take to help out the little guy?!?! They need to be held to their standards. Their actions don’t match what is promised!

We paid FedEx extra to ensure early delivery by 8:30 AM today. The tracking then indicated by "End of Day". This was a bid that must arrive by 10:00 AM to be considered. When I called customer service (which took several minutes to get to a representative), the representative told me that "due to high package volume" the package would arrive by 11:20 AM (too late for the bid to be considered). AND, to make it even better, I couldn't file for a refund until AFTER the package was delivered. I will never use FedEx again.

Delivery jerk left my package at the wrong porch. Photo is not my porch so the photo is proof. No customer service to report to. Just a virtual dead end menu. I am on crutches and cannot get to my package even though I can see it on another porch. Someone is checking it out and coming back to take it away. I am yelling at them. They leave and come back. I yell again. I don't know how long I can keep this up. I left message at FedEx, no live person to talk to to prevent theft in time. This is the same jerk who delivered wrong before.

Do not use Fedex. They only delivered 1 of 2 boxes and both boxes have the same tracking number, only 1 box was delivered. 2nd box is missing. What am I fixing to do with half a shed. Calling them is useless. They are of no help.

FedEx left me hanging this weekend. Supposed to have parts arrive yesterday. The USPS and UPS packages arrived but my main parts from FedEx has sitting 80 miles away for two days according to their app.

i have never had adequate tracking of any of my packages. I have had a package delivered to a snow bank several hundred feet from my house on the side of the road. Most recently I have been waiting for a package that shipped 2 weeks ago with no estimated delivery date. I have not gotten any answers from FedEx and they are not responding to the company I purchased from either.

I ordered a part and was offered 2 day delivery for a substantial up charge. First estimate was the next day then it went 2 days out which is what I paid for, then I get notified that the package won't arrive for almost a week. After hrs trying to get an answer I finally got to speak with a manager that informed me that there was nothing he could do and that if I didn't like it I could try and file a claim. Terrible customer service, fraudulent advertising. Avoid doing business with this company!

I waited well past the estimated delivery time. When I called customer care all I got was we cannot help you any further. Extremely poor customer service and delivery service. Do not use FedEx... I would consider picking it up or another service.

This is a terrible company and terrible service! They lie about what they were trying to deliver is a lie! I will never use their services again! This is a horror! They don't know what customer service is.

FedEx is not the reliable company it once was. To add insult to injury, they have replaced customer service with AI technology that provides information that you don't need and there are no humans to provide what you do need. They don't care because if you're calling, they have your money already. Do yourself a favor. Do not ship by FedEx and do not allow anyone to ship to you from FedEx, then perhaps Raj (the new CEO, after Fred jumped off the titanic) can spend his day talking to AI trying to get pointers on getting hired at a new company to DESTROY!

iPhone was stoked by FedEx driver. Delivered empty box. Moved, reordered the phone.. My new phone has been delayed at sorting facility 3 days past delivery date. 0 stars. FedEx is the worst. Avoid at all costs!!

FedEx's shipping, handling and tracking systems are the the most pitifully systems of any of their competitors. I have a package that has been in the system for over a week and is five days past the expected delivery date. The package was shipped from Mississippi to Indiana, it went to Nashville, TN and then to Maryland. Now is in KY (according to the FedEx tracking system). I've tried contacting customer service and could never get past the virtual assistant, without paying for the pleasure of having someone feed me a bunch of bull.

I have cancer and a new script must be written each month for my medication because it is a tier 5 black box drug. I arranged with the pharmacy on a Thursday to have it delivered on Friday or Saturday. They said they will use next day delivery and it will be delivered on Friday. Friday comes and I get a text message from FedEx that my meds have been delayed and will be delivered on Monday of the next week. I clicked on the tracking link to see where it was. They sent the package from Delaware to Philly to Memphis. I live in Ohio and found that route puzzling. I called customer service and, after figuring out how to talk to someone, said Monday isn't going to cut it. I have to have the meds by Sunday to start my chemo cycle on time. They said they would look into it. I checked later Friday to see where it was and it had arrived late in Detroit. I thought no problem, if they get it to me on Saturday, I can still start the chemo cycle on time.

I waited for my delivery from FedEx because I was refusing the delivery. I go out to the truck and the person brings out this little box. I had ordered a 5x8 rug so I said that is not mine. To top it off they are hiring people that speak no english and don't understand english. This was definitely my lucky day. Welcome to the new USA. Anyway, the person kept trying to give me every package when the address was not even close and it definitely wasn't mine. I kept telling the person I am refusing this shipment. Finally the person brings out their phone and has to have it translate to english. Is there anyone left that knows how to do their job? Try to hire qualified people that have a brain.

My delivery was to take a couple of days coming from CA to AZ (about 500 miles) but when it got to AZ it was sent to NY? It then had to be returned to AZ where it was (according to the the tracking) loaded on a truck and tagged as "out for delivery" at 0604 hours, but at 1603 it was tagged as "operational delay" and to be delivered on Monday of next week. It was expected on 9 May, then 10 May but because it was being returned from NY it was now 17 May but because of "operational delays" it is now being promised on Monday 20 May! Almost 2 weeks for a delivery of about 500 mile or from California to Arizona which is next to each other????

FedEx - what the hell! Why do we now have FedEx delivery drivers saying they delivered a package to the house when they clearly did not? When tracking the package, they show a picture of the "delivery" however the picture is of the floor inside the FedEx truck and no package in the picture at all. This was yesterday. It also happened to my neighbor yesterday as well - her picture shows the steps of the FedEx truck - no package in site there either. So saying you delivered packages when clearly you are lying, is insane! I spent hours trying to get to speak to a human at FedEx yesterday - no such luck. The claim for package was automated and so were the results - nobody cares at FedEx.

FedEx keeps getting worse since new ownership last year. I ship everyday. They used to deliver about 10-10:30 a.m. Then pickup after 3:00p.m. Now they don't deliver until right before they pick up. Not to mention the packages look like they were dragged behind the truck the whole way. It doesn't even look like a box anymore. To top it off if you have multiple packages coming from the same place. Good luck getting them on the same day. Maybe you will get 4 or 5 out of 6 boxes shipped. Then the last one will show up the next day or the day after that. And good luck trying to get a phone number for your local hub to get an answer. Going downhill fast. UPS might cost a little more, but they care and are professional about how they conduct themselves.

I am very disappointed with Fedex, I pay to have my packages shipped and they always leave it on the next street over. I shouldn’t have to go looking for my packages. They had them redeliver this last package and they was very rude. I hope they lose their contract. I’m sick of this.

I would not recommend FedEx for anyone who is waiting on a package And that is important. Hundred and fifty dollars for shipping and the times and days are all wrong. They suck. Not reliable at all. I would rather use us post office.

I ordered a part from JP auto and they sent it through FedEx. They said it was delivered. When I looked at the tracking info the stupid driver delivered it to the wrong place. The house in the picture looks nothing like my house. I have deliveries here all the time no problem. Leave it to fedex to screw things up. Customer service sucks and they said the company sending product has to File the claim even though it's your money and your part that didn't get received. Avoid fedex for shipping at all cost.

It insist using machine to answer the questions that I already knew. Leads to waste my 45 minutes with this stupid answering machine. Cannot find a real person assist me. I will ask my vendor not to use FedEx next time.

I have complained to management and written honest reviews about FedEx for about a year now. When is it ok to tell customers their items are on the truck for delivery when they aren't? I found out from my usual driver, not enough room for them. I mentioned that if it was a different driver on Sat, he won't even attempted it. This company has wasted our time by sending out false messages. This shows the lack of integrity of the management down to some of the drivers. My usual driver is a woman & very good at following instructions on the packages. Lets look at the obvious, she is a woman. Well I have provided local #'s to the AIR CARGO BLVD address in Great Falls MT on other reviews to voice your complaints.

Talking to a person is near impossible. No one will offer help. The person I spoke with just repeated the same thing over and over again. Now my package has been delivered to the wrong house. Will never use this to send packages because the company is inept.

4 out of 5 of my deliveries are always late. They always come up with excuses including shipping the wrong item. Lack of communication among themselves ended up 3 carriers knocking on my door when the first one already picked up the wrong package.

They are absolutely terrible. The delivery sucks. They waste their time paying employees to go deliver when no one's home. Then they waste my time trying to figure out when they're coming. What is the point of this stupid company. They probably miss out on more money than make it. You think they were smart enough to figure this out. But go ahead and get terrible reviews so less people use it and continue to pay employees to go to people's homes for no reason. This if I could give a negative star I would. This place is ran horrible and shouldn't even be open. Very disorganized and unprofessional. It's a shame how lazy and stupid people can be when it comes to being a part of society and working for one another

Package was a 2 Express Refrigerate package. At FedEx 630 am. Too late. Truck left already and they didnt send it out on another truck. They had all day to do it. Now next day it still sits at fed ex. 24hr after they received it at delivery hub.

Updated on 05/11/2024: *Followup from yesterday review* Day four waiting for my FedEx "express" time sensitive money package.... After three days of rearranging my daily schedule to be home and available to sign for the package (11:10am to 3:10pm), it was cancelled again. Yesterday evening, I received another text saying it will be delivered on Saturday, May 11, 2025 between 11:10am to 3:10pm. I called and spoke to a customer service "supervisor" who advised she would call the terminal manager my package was at, after I advised I was willing to drive out of state to pick it up personally. She promised either are or the terminal manager would call me back. "Crickets"

I don’t understand how difficult for FedEx drivers to just give a quick call through the access console to request for access to building. After one missed delivery I've called them and asked them to update delivery instructions. No point doing that… They did the same and returned the package to the sender. Never order anything that involves fedex

Ordered some parts for my racecar and got it overnight shipped and the package had a delay due to them messing up the delivery details for my address and then refused to let me pick it up due to them closing an hour later and now I can't go to get my car teched and the deposit for that is non refundable and the overnight shipping price of 300 USD was not worth it and they said it's my shippers fault and my shipper said it's their fault so I'm out the money.

They send messages telling customers when to expect arrival of their packages and then after waiting around all day, the customer is then informed that the package will be delayed and will arrive the next day! I asked the customer service rep about this at my local Virginia Beach FedEx office and their answer was "we have nothing to do with those messages - they are generated from Memphis." Well, that's not an answer - it's an excuse and a poor one at best. FedEx was once a leader in the package delivery business - no more - the fellow who delivers my newspaper provides better service than these folks and is actually friendly, which is much more than I can say for the customer service folks at FedEx.

Again, FedEx Ground driver was too lazy to deliver package. Instead of delivering to MY door as stated on FedEx website, appears to have been dumped at the leasing office door (picture on website). Usually, the driver dumps the packages inside the leasing office (open 10AM to 2PM), leaving it to the tenant to figure out where the package is and collecting their package during office business hours...

I wouldn't even give you one star if I didn't have to. Horrible delivery service. I had a package (heavy) delivered today, I get home to my package laying at the furthest corner of my driveway left in the rain instead of on my covered porch. It honestly looked like he backed in and kicked it out of the back of his truck. This was at 10:45 am. After sitting in the rain until I get home (5:30) I go to try and move it (mind you I'm a 50 year old widow, that is 5 foot tall) the box falls apart on me because it was so wet. The metal poles come falling out and slices my thumb open. I'm still trying to get the bleeding to stop. I might need stitches. I think it's really pitiful for a "man" to do that. He gets paid to deliver. So how about delivery with care and properly. If you don't want to do it, get another job. I think from now on if I buy something online I'll check to see what company is delivering. If it's FedEx then I don't need it.

I ordered a love seat from Walmart. They chose FedEx. At 900a a new label was created for my package by FedEx? Since they have a minimal computer minding their phones this question is too hard as to why a new label was created. I am handicapped and have it being delivered to my 2nd floor apartment. This can not even be verified! As a matter of fact the computer hangs up on you if you don't choose one of their 3 options. Even putting in a tracking number won't get you a human! Their computer system is programmed to hang up rather than help!

I have been dealing with FedEx on McKinley since January in reference to a $1400 handbag. I have since interacted with the regional manager Brad **. This morning he emailed me and accused me of stealing my own handbag. I’ve never dealt with such dishonesty in my life stay clear FedEx, trying use UPS. These people are the worst but I will continue until I get results. I found the police report today against this terrible company.

The worst carrier company especially Egyptian branch at all, disrespecting their dates of delivery, worst customer service who are unwilling to help. I have send my parcel in 24/ April and still not delivered after 16 days. Please don’t ever use them. The worst company experience ever. I wish I could give them zero star.

Worst delivery experience ever. Had to take off of work multiple times to still receive nothing. Showed up at least an hour and a half after time period given. I went 4mins away on the third day for drink and that time they showed up being extremely rude to my daughter while I was on phone with her. Completely unbelievable service.

FedEx is the worst company on the planet. On my account with them, I need them to put my packages on my back porch. But every time they deliver it to the front porch. I need it delivered to the back porch due to theft. I also have a sign in front stating that all deliveries goes to the back porch. Why do they ask you where would you like it delivered if they are going to put it wherever they like? This company is a joke.

I ordered a phone, a hour down the road in Charlotte, 4 days later and nothing, website keeps delaying the delivery time. First time I ordered a phone I never even got it. Last time I order with them.

This is the worst company! They have - for the third time - delivered my package to God knows where. Then they send a photo of a box on a deck as proof it was delivered. I don't have any decks! There's no house number in the photo. Then they advise I should run around to my neighbors and look behind bushes. Seriously?? I am a senior with heart & back issues. I have TWENTY house number signs on my property, including a HUGE one at the entrance to my drive. FedEx is costing businesses millions of dollars in issuing refunds for undelivered packages. Plus, I will no longer use a business that uses FedEx.

Someone or the delivery guy opened my package and stole some of my items. The bag was torn apart. So who would leave a package like that knowing it had been opened. Does not recommend FED EX. Thieves are everywhere. It was for my son's college graduation. They took his jacket and shirt. The reactions of the delivery guy was very obvious on camera. He took my items.

This is the worst shipping company I’ve ever used. Their customer service is horrendous. It’s an automated system that continually hangs up the phone on you so you can never actually get to speak with a representative to get resolution on anything. It’s a complete so FedEx.

I won't be having FedEx deliver anything else after today! Every time I have something important shipped through them it shows up 4 hrs later than their ETA and I continue to lose money having to leave work to get the package and it doesn't arrive anywhere close to on time! Not again if I can help it.

This service provider of the so called "ON TIME" delivering the world.. Total laugh. Such a Joke. I have been following up with customer service agents Arie, Amanda, etc. and OH MY GOD! The endless excuses, shipment cannot be located, shipment in a container that cannot be opened until next business day, shipment scanned and in transport.. the list goes on. All the excuses they can provide you in the world.. If they can actually say that your package diverted to hell and back, they would. A 1 star is not even deserved for this shipment. Trust that you would appreciate more your local postal service if you depend your urgent package shipment to this company.

FedEx is absolute trash. The drivers are rude. They may or may not deliver your package on time. When your package is delivered, it may or may not end up on your porch. One time, they dropped a package in my yard beside the driveway. I have called and complained many times. I asked a driver to slow down in my driveway and not to pull in our yard. She goes to leave, spins gravel and speeds down my driveway. I filed a complaint. Just recently, I had a driver speeding up and down my driveway like it's an interstate. It is ridiculous. My driveway is 1/4 mile long. There are pastures on both sides of my driveway and there's no room for 2 vehicles and there are blindspots. I've expressed my concern that if a car is met on my driveway, they will hit head-on because they go entirely too fast. Nothing has been done. If I order through a company and they deliver via FedEx, I no longer order from them. I wish there was an option to choose anyone but FedEx.

Absolute worst customer service experience ever. I paid for this delivery that was supposed to arrive 8 days prior. I confirmed the address multiple times over the past week, and only AFTER the driver had made 3 attempts (and the package was going to be returned to sender) did the local station provide the clarification that it was the fact that my name wasn't listed on the apartment building that the driver refused to leave the package. 1) that is a ridiculous company policy. Guests visit ALL over the place and are not going to be listed on the lease or on the address. 2) I am not going to do their job for them and go to the station to pick up the package. Visiting from out of town I don't have a car, but that's besides the point. 3) I left instructions for the package to be left in the foyer, no key or special access required, and that the package was fine to be left in 'unsecured' space.

They are absolute trash, can literally never deliver anything in a decent amount of time. On top of that they are extremely inefficient, I had a package coming to me in PA and on Saturday it was in Ohio, then they decide to send it to Nashville, what??? They're just going to send it back to Ohio again on its way to PA. Could they be any stupider? They really need to go bankrupt and save everyone the agony of having to use their services.

Terrible delivery. They say today and it doesn't come and no other updates about my package. Why don't they keep a promise deliverer date? Instead I have to wait around for the package and it doesn't come.

Don't expect your delivery to get to you on time because they claim you have an authorization to change your delivery date and in fact you didn't. Very unreliable and unprofessional. This isn't the only time this has happened either.

Terrible establishment! From now on if the product I order isn’t shipped with UPS I will not buy it! Second time in two weeks I’ve had to deal with this place! I really give them a minus 5 stars & even that is questionable!

It's guaranteed that my package is going to be late or delivered to a totally different address in my neighborhood a solid 3 of every 5 times I order a package that ships by FedEx. I wish I could request to never receive my packages by FedEx. UPS is far superior!

Fed ex worst company on the planet. One hour away taken 10 days. Still haven’t got the box. Outsourced their 800 number overseas. Nobody has a clue what’s going on. Lost it for 4 days. Keeps being left in a truck supposedly. They were going to send it back to the vendor. Still haven’t received the box. Supposed to get it Monday. What a joke. Horrible service and company. You have to mentally impaired to actually make the continual mistakes these clowns do.

After not receiving my package on the scheduled delivery date, I waited an additional 3 days with no updates on where my package was & then just decided to go to the store myself and replace the item. Later that day, the package showed up. At that point, I refused the delivery and signed for the driver to return it to the sender stating that I had gone to the store myself and replaced the item with something else. Lo and behold, the next day they sent the package right back to me. This time I took it into a FedEx location and personally handed it to an employee to send back to the shipper. 2 and 1/2 weeks later, my package still has not been returned to the shipper. No updates have been provided by FedEx other than the package is still sitting at the same location in St. Louis 2 and 1/2 weeks later.

Absolutely the worst service ever. I specifically gave them my hours of operation 6:30 AM till 12 noon and we would be open from three till eight in the afternoon. Nobody would be at the office between noon and three. They came by at 12:40 and apparently made an attempt even though they did not leave a paper notice!. I called to set up an appointment for the next day and again we told them we would only be here 630 till noon. No delivery again! How do these people even stay in business?!

It's unfortunate that you can't give zero stars! FedEx is the biggest disaster on the planet! We have a big deck box marked deliveries - UPS, Amazon, and USPS use it daily. FedEx - never... I'm pretty sure FedEx is the mastermind behind the porch pirate craze. I now avoid buying anything if it's going to ship FedEx. Astounding that they're still in business!

Let’s start by saying it was delayed due to weather, then running late. Made me nervous since we were heading out of town the next day and I needed the $400 camera I purchased over a week and a half ago. Well it finally came. Delivery instructions stated to deliver to the enclosed back patio door. Nah fam, just tossed that puppy on the front porch in the rain. But, Not before Ace Venturing the hell out of the box. Appreciate you FedEx, you’re the real MVP!

Today was my second time having a bad experience with FedEx. I place a large order from Chewy each month for dogfood, how it's handled is important to me. My delivery had been removed from Chewy box, left in driveway, bottom of dogfood was wet with something.

I opened a business in my town and was told when I called to purchase a phone that it can only be Fed-ex'd and it has to be sent to the business address, no problem, put order in and waited for my expedited 2 day shipment. It didn't arrive, called FedEx, although I had the tracking number given to me I was unable, in any way shape or form... To talk to a human! Their phone is set up to be purposefully hard to use to drive people to their site so that we can do the job. They don't want to pay somebody to do. I still have not talked to a human and I have still not received my package. Now it has been updated that FedEx believes the address does not exist, even though the address does indeed exist and there is a 4-ft sign directly next to the address on the window which displays my business name.

Delivery had no sign for package requirements or special delivery instructions yet driver would not leave my package because I was not home. No other carrier does this. This was an important delivery that I needed on time for my business. This error cost me $300 for not meeting my deadline. I called and was told they would get my package first thing in the morning. Waited till 2. Called again and was told it would be here by 5. Waited till 6 and then was told by the end of the day. I don't have time to wait around all day for a package. My place of delivery is secure with surveillance cameras and all. Yet they said the driver didn't feel the location was secure. That is not Fedex' place to say whether or not it is secure. If that was the address I gave then I obviously am certain it is secure. I will be advising all my retailers not to use this company any longer.

I ordered a package from CarParts.com. They sent my order out quickly, unfortunately they sent it FedEx. The FedEx driver delivered my package to the wrong house. Now my package is lost. I hope for future deliveries CarParts.com uses a different company. This isn't my first bad experience with FedEx.

The movie was right, everything that FedEx tries to deliver is lost, delayed, tore into or damaged. They never deliver on time and their online app is a joke. Don't trust fedex! Horrible customer service and even worse drivers.

I was suppose to have my package delivered Friday 4/26/24. I never received my heavy and expensive package. I contacted FedEx in like less than 30 minutes from when I got the email my package was delivered to let them know it was not to delivered to my address. They supposedly did an investigation and told me to contact the shipper. I never had a problem with getting my package before with FedEx. But those packages were way less expensive. I believe it was an inside job. Since on the proof of delivery it don’t even have Address where it was delivered and just says TSPOT for the signature. I will never you a shipper who uses FedEx or FedEx myself for deliveries. I will make sure to let everyone I know not to use them. So sad to have so many dishonest people these days.

Every time I have something delivered with Fedex, it turns into a mess. The company sending me my package this time specifically put instructions that the package did NOT need to be signed for. Yet fedex refused to leave it in my mailbox when I was at work.

I was expecting my package to be delivered next day after it arrived to Goodyear, Arizona. I live in Mesa, Arizona. When the package did not show up, I looked at the tracking again. They had now shipped the package to Henderson, Nevada. Now I have to wait another 2 days to get the package. This is not the first time FedEx messing up my deliveries. I will never use FedEx and this time it was the vendor that picked them. I will tell them also about the bad service.

Never ever use FedEx Smart Post unless you are shipping or receiving something unimportant that can easily be replaced when it is lost. Until now I had no idea that this service was so bad. It is one thing to lose a package, but customer service is non-existent. There is no excuse other than we don't give a damn for the total lack of competence that I have experienced! I was shipped a 1.7 pound package that went from MN to TX in one day and now has been sent to several FedEx locations several times in Houston for the past 24 days.

FedEx as a delivery service consistently overvalues their service while maintaining the same consistency in underperformance. My packages have traveled all over the country to circle around my location. This causes the packages to be late. If they will always be late, they should not over-promise delivery dates.

FedEx was to deliver an extremely important package on April 25, 2024. The package made it to the state of delivery but not to the destination city. The following day it had been shipped clear across the country. I contacted Fed Ex and of course spoke to someone from another country because all customer support is outsourced, and all they can do really is to look at a computer screen which is no better than what I can do. I am finally told after it moves yet again even further away that the "exception" was that the bar code or delivery label was illegible. So apparently now it's just being moved around from one destination to another even though my delivery address online is correct.

Absolute trash of a shipper and knowing that they made it almost impossible to get to talk with a customer service rep. They will use that robo answering machine to keep you in a loop! And on top of that they deliver my packages to different addresses many many times and I have absolutely no way of talking with them. Man this corporations in this capitalist world need to be held accountable. I understand a mistake once or twice but constantly that's called incompetence and I have to pay for their incompetence!

Well, typical FedEx drop my package off at the wrong place, said they delivered it, showed a picture they delivered it but that’s not my house. I called. I would’ve just went to where they dropped it off to pick it up, but you can’t talk to no one. Now I have to go back to the seller who is in China, of course I needed it for the weekend, but FedEx doesn’t care about the customer. You can’t even talk to anyone. I can’t believe that their drivers are too stupid even even read the address. I wouldn’t choose FedEx, but I have no other choice. The shipper chooses them.

My tracking number ******. I had sent in my Canadian passports for renewal and FedEx informed me that they lost my package and asked me to file a claim. I followed the tracking and based on which I have driven 3hrs to reach the hub and fight there for 3hrs to get my package. As it was not delivered to the destination they asked me to file a claim for which I filed a claim **. I had to take a leave to drive for 6hrs up and down together and wait there for 3hrs. Now my claim has been denied.

I’d give a zero if I could. I’d give a zero if I could! And they don’t care because every freaking one of them is from another country and doesn’t even speak English. Zero customer service zero! I paid $200 to have a package sent today priority. That was five days ago. I called every day and every day they tell me it’s going to be delivered that day. Check the tracking number today it’s sitting at their warehouse! They’re full of crap!!! I will never ever ever ever ship with FedEx again. They are the worst company on the planet. Don’t use them to ship your stuff. This was an important package! It was the parts my guys needed to finish a job! We were supposed to finish the job three days ago and couldn’t do it without these parts. My customer only allows monthly billing so we missed the deadline. My family with three kids will now have to wait a whole month to get paid. I plan to sue FedEx in small claims court for damages.

We were at a love's truck stop and we were at the fuel line and out of nowhere a FedEx driver came up in front of me and cut me off almost hitting us. He acted like he was on drugs or under influence. He jumped out of his truck. If you zoom in you can see his truck number. He cussed me out and flipped me off. Very disappointed. You hire people who are rude and drives crazy for your company. Shame on you. All you can email my husband about this **. You all need to get him off the roads. We are in Las Vegas area. Thanks for your time.

RE: AWB **: Meghan **. FEDEX is the worst and if there's any other adjective, that'll be their Qualifier. I have had this shipment with FedEx since on the 4th of April, majority of which are items for a wedding due yesterday 04/03 and 04/26. Same FedEx different person's asking for different documentation after was assured no other documentation was required that I had oversent docs. This racist Meghan despite all the details and extra that was provided, she intentionally ensures she keeps asking for already submitted docs thereby frustrating the bride and groom whose packages are still being held by her at Memphis TN. Despite the urgency, our packages are yet to be received. Final wedding ceremony is on Friday 04/26!!! Date of experience: April 22, 2024.

We have been a FedEx Customer for nearly 4 decades during which have received great service. Sadly, the quality is changing, and last year we had 2 major issues with them; The first was that an employee left a package in the street; didn’t ring the bell, didn’t call by intercom, didn’t call by phone. The package was stolen. They argued it was left in front of the door, but; we had a video to prove otherwise and were reimbursed. We were lucky, but; is scary how their employee didn’t try to reach us and how they backed him up, trying to blame us because didn’t pay for signature confirmation. For decades, their employees were responsible for the merchandise and proud to offer the best service, but; seems that is in the past and their attitude contributes.

I cringe every time I order something and it shows that it was shipped with Fed-Ex, EVERYTIME Fed-Ex delivers something to me, there's an ISSUE, they screwed up and delivered our Son's Christmas package to the wrong address, took a picture of the delivered package (with the wrong address in the background) and when I checked our security cameras, they showed a Fed Ex truck show up at our house, sit there for approximately 10 minutes (driver NEVER got out of the truck) and then drove off.

Potentially the most useless delivery service in the history of mankind. They can't manage where the packages are going, they can't adequately keep track of what they're doing, they cannot produce answers when there's an issue, the "customer service" department is an automated system that's designed to hang up on you before you get to a person, the people (should you ever get one) are impolite and unhelpful, and the staff in their corporate-owned stores can't do anything to help at all. On several separate occasions they've gotten a package from the Midwest or East Coast all the way to California (where I'm located), only for it to mysteriously be rerouted back across the country.

I have been waiting in my store but tracking info says store was closed. FedEx is a joke. I called customer services. They can't get a hold their local hub. This is a fourth time is happened. Joke joke.

Package was delivered to the wrong address, their 1800 customer service number is completely worthless, goes overseas to someone who can't speak English, will NEVER use FEDEX again...UPS from now on.

Numerous delays and package sitting in one location for an entire day... A 3-day delivery will now take 10 days if they can somehow get it into my state before Sunday. Absolutely slow service and failure on their side.

Took 3 weeks to deliver, drivers keep on lying about the address, 1st day said zip code error, 2nd day no apartment number since it is a house and it was delivered 3 weeks ago after lot of call later, 3 they said it is a trailer park and unable to find. O really the drivers don't want to deliver because they are not work for FedEx but third party contractors. So frustrating dirty FedEx.

I really like the efficiency and reliability of FEDEX. It's definitely a whole lot more faster than other carriers especially including snail mail. What I wish I would've known sooner is that fact that FEDEX shipments are more based off of what you have listed in your FEDEX.com online account at FedEx®'s Delivery Manager versus the address you would want item to be shipped TO. This has happened to me several times in the past. Other than that, I say FEDEX needs very few improvements compared to the post office.

If I could give them zero stars, I would. If you live in an apartment do not expect them to deliver to your apartment door unless you put it on the instructions. It will be left at the very bottom steps and you may not be notified.

FedEx used to be the best when it came to shipping. They have fallen so far it's hard imagine. They have had 31 boxes they were supposed to deliver last week. All shipped at the same time from the same supplier. 3 arrived last Friday. Monday they were out for delivery and never made it. Tuesday they brought 24 more. Today is Wednesday and they did not bring them again. The virtual assistant is a frustrating mess. Each time I call them I go through a ton of steps, can never get to a live person, only to get the dreaded "please try again later". These are an event that is tomorrow. I will never use FedEx again.

After spending $142 for overnight shipping and "guaranteed" delivery, my parcel did not arrive until the 5 days later. I was given 3 different excuses as to why it was delayed and apparently none of these excuses were enough to reimburse me anything. PLEASE DO NOT USE FEDEX FOR ANYTHING THAT IS TIME SENSITIVE.

They delivered my package to the wrong house. Left picture of it delivered to wrong address. I tried to contact them via phone and the robot hung up on me. Terrible company. Virtual assistant also did not help.

Driver didn't even try to attempt contacting me for signature and left with the package I was waiting for all day. Absurd. On call now and there's nothing they can do. So painful bro. I'm just trying to be mean.

The driver drove past the address without slowing down. I got an immediate text stating no one was there and they'll try again later that day. I waited 4 hours then got a text saying "tomorrow". The next day, I stood outside for nearly 2 hours, then waved my arms to get their attention as they drove by. They didn't slow down, texting they'll try again tomorrow. I called the 1 800 number to have the driver turn around, but they aren't "dispatch". I had to go online and fill out forms to have them hold it so I can pick it up. Obviously no one at FedEx monitors their vehicles GPS system, or they'd see the screw ups and fire the drivers!

Literally the MOST incompetent company I have ever dealt with. The driver delivered a multi box shipment- and then picked up one box and took it with him. Now the package is “lost”. No one returns calls, no one returns emails, when you call you’re on hold being switched from representative to representative for over an hour to finally get one that tells you they have no idea where the package is and they will continue to look for it. Another 2 weeks and countless emails and still no response. This package has been “lost” since 01/31/24.

Okay company. Terrible customer service. Told me I was transferring to a supervisor and was not. Then this new person hung up on me when I tried to get to the bottom of why my package was not picked up. Terrible customer service. I dread calling here. I do international packages and ship almost daily and I hate hate hate having to deal with customer service. No accountability and awful humans. Just not caring at all about anyone's issues. My package sat outside all day. It was gifts for refugees and things got ruined. What did Fedex do? NOTHING! Just said, "Oh well you should schedule the pick up." I DID!!!! On the phone!!!! Awful customer service. Awful company who doesn't care.

I wish choosing delivery company was an option. I would NEVER choose FedEx. They have always had a hard time finding my address. Today they delivered half of my order. Other half says we requested vacation hold.

What happened to the old FEDEX? They were the standard. Now they are at the other end of that line. They can't deliver, they can't be contacted, they won't contact the recipient if they have apparent trouble locating a house they've delivered to for thirty-five years. And they don't take responsibility for anything when you drive to the actual FEDEX facility to talk to a human. They no longer seem to care. Hard to say this after using them for decades, but I'm finished with FEDEX.

I am livid with FedEx, the driver & Craig at the Albany NY office. I complained first Walmart order. Asked him specifically if their trucks have GPS, yes. I was right, 2nd reboxed by fedex, redelivered.

Ordered something from Best Buy they used Fedex ground (economy). The first day was normal tracking the package.. But then the updates stopped. Last thing I heard for 3 days was "On the way from Spartanburg, SC. EST delivery 'today'." I finally decide to call customer service and see what's going on as the package is a gift. That is where the experience just takes a turn for miserable.. The automated system has no way of getting you to a human..After calling and trying half a dozen time I get creative and decide to get on the line with someone that is a human.. I pick the "technical support" option. I get a human in seconds and let them know the department I am looking for.. He forwards me to said human who seems like I am inconveniencing HIM with asking where my package is (obviously wasn't from this country). So all the information I can get if "We have 7 days, it will be there within 7 days".

Terrible company. The drivers speed, drive recklessly, and are careless with packages and just an awful company. Wouldn’t recommend. Complained about a reckless driver and company did not care one bit.

I've used many shipping companies if not all being in the consumer electronics industry and over the years have had issues with most, realizing there are obstacles and unforseen circumstances which are beyond anyone's control, but lately FedEx has been one of the worst companies to use, we actually decided to never use again, I've tracking #'s that show how slow and they've even not picked up packages left for them. FedEx sorry, you've lost another customer!

FedEx may be the most unaccountable company I have ever corresponded with. They don’t know county road numbers in NJ and deliver packages at houses without matching the address and when you speak to their customer service department and report a claim their internal affairs department does a poor investigation and accepts no responsibility for delivering to the wrong address and then offers no refund or discount for their incompetence. They are the worst. My house number are numbers and my road which is county rd is also numbers. For example CR-527 is also County line rd. They are the worst.

So I ordered something from Home Depot and it shipped FedEx. It was delivered to the wrong house. I called FedEx they said, "Someone from our claims office will call you back in 24 hrs." It's been 2 days now going on 3. Like do they not care. Here's the photo they emailed me for delivery. Um I don't own a white dog. I don't own a brick house. My driveway is not concrete.

Delivery service customer service has improved my experience with following up on a delivery that was initially unsatisfactory. I received my packaged items as expected.

Tracking numbers and tracking the package is pretty much just a waste of energy. Look to see when your package *MIGHT* be delivered and give a good three-day buffer either way. The delivery dates are, without fail, always wrong. Every single time. No exaggeration. Their website literally says, word for word: “Weekends Count. That’s why we deliver on Saturdays and Sundays. Yes, FedEx Home Delivery is an every-day delivery service, including Saturdays and Sundays with weekend delivery to most residential locations.” Usage of the word “most” or not is a pointless sentence enhancer (thanks SpongeBob) that shouldn’t be up for debate, but it is. Cause when your package is shown to be delivered on a Saturday or dare I say, a Sunday, that’s pretty cool, and guess who does it? UPS. FedEx SAYS they do it, but WAIT that’s only if this, this, and this and then that. Good lord.

I wish that I could give this company zero Stars. I have taken off of work on three separate occasions to receive a package that has still yet to show up while the customer service reps keep telling me that I have to wait another day with no reimbursement for my missed days at work and I still don't have a package after the fourth time that the date has been changed. I really wish there was a way to get this company out of business. They are thieves and cannot be trusted. For your own sake do not use FedEx ever. This has been my experience every single time FedEx has been used to deliver a package.

I know it's hard for shipping companies to find and keep good employees and we've definitely had a multitude of different FedEx delivery people in just the last year. Some have done a decent job, but many have not. The most recent one is a young man who appears to be too lazy to bother bringing packages to your front door. Instead, he leaves them in front of the garage door...right where you can back out and drive over them. We've complained multiple times using their feedback feature by tracking number so they know which person is making those specific deliveries, but the problem persists. He does the same thing with the neighbors' packages too.

Package was scheduled for delivery on Saturday and then it changed to Friday. Great but now it's Monday. Fedex told me they don't del. On Sat. Even though it said Saturday. My package is 30 minutes away from me for fours days when it took 3 to come from other side of US.

They destroyed the box (apparently multiple) because I ended up with the wrong contents in a new box with a new label along with it being over a week late. While this is the first our boxes have had the wrong contents it's only one of many that are routinely days late. Wish all vendors would just use UPS.

This is the first bad experience with FedEx. The driver pulls up to my house, sits for a few seconds & then leaves. I get a text saying package was delivered & it was not! I call FedEx & they tell me it’s nothing they can do about it, so I guess drivers can steal packages & it’s ok with them!!

I recently experienced a disappointing delivery service with FedEx. Despite the importance of my parcel, the delivery person failed to ring the bell or call, opting instead to leave a door note. This lack of communication left me frustrated, especially as I had to endure bad weather to retrieve the important package myself. Such disregard for customer convenience is unacceptable and requires immediate improvement. FedEx needs to prioritize better communication and service standards to ensure a more satisfactory experience for its customers. I hope this feedback prompts necessary changes in their delivery procedures.

Promised delivery dates and actual delivery dates are two different things to this company. Use another company if your item is important, and needs to arrive on time. Their service department is a joke. Unlike other companies they don't know where their driver is at any time and the driver can never be contacted. In 2024 I just don't believe them. They lie about everything and provide no help whatsoever. They said the package was on the truck again and again for over two days. I guess the driver, who they have no idea where he is, took the packages home. Hummm.

It's nice to know their employees steal your packages, and relabel them with a totally different item in it and they basically do nothing about it. I bought an iPhone and they sent me a Google thermostat. Such a great way to run a business....NOT! Watch out people!

My package was supposed to be delivered by 12 noon on 4/11/24 and waited all day for package to arrive. Had to get my son at 3 so as soon as I left at 2:50 they came at 3:02. Then package was supposed to arrive the next day 4/12/24 before noon and hasn't arrived yet. I called and was told it would be here by 1:40 and it didn't arrive. My meds are now two day late. I don't recommend using FedEx to deliver anything on time.

FedEx was supposed to deliver my package on April 10, 2024... The status showed out for delivery. However, it was not delivered, but taken back to their center. It was put on the wrong route and is now delayed until April 12, 2024.

Paid additional to have package delivered in 2 days. It's already been 6 days and it is still delayed. Package came from California to California and it says on tracking it is held up in Kennesaw Georgia. And the worst part is you paid extra for this stupidity.

I wish I could give them negative rating because they definitely don’t deserve even one star, one star for what? They are lousy, unhelpful, rude, liars, they lie to you and claim false reasons for missing the delivery date and for being late by days and if you say something to complain they punish you and you never receive your order. I hope they go out of business soon and then retailers and companies have to use someone else so we don’t have to suffer.

For years I thought that FEDEX was a company that would get things done no matter what. And for sure they have. For my birthday last year, I received an empty box after mailing out roughly 800.00 worth of perfume from FL. Considering the package is weighed during the shipping process, many items don't reach the customers, as intended. I mailed off three medication pens to Florida, asked for a signed package for the items and the pens nor the packaging have been compensated for. I had an investigational team contact me with nothing more than their sympathy. Where are these almost 10,000 dollar pens. Better yet, where is my compensation. Per Covid, your items are not safe to be shipped by this company and no one seems to know anything. No matter how much you pay for insurance or ask for all the bells and whistles to ensure safety, Nothing is to be said or done. Shipper BEWARE!

Actually one star is too much, they delivered my furniture from Wayfair late, not when I requested. I had 3 very large items a a small box! The driver left my items downstairs and drove off and said they were delivered! I had to by myself no one available to help at this particular time, morning people work so I had to drag a heavy box mattress up 3 flights of stairs and 2 large chairs and a box had to be removed from downstairs blocking walkway! Messed my back all up due to negligence of someone not wanting to do their job correctly! This matter is going to be dealt with, no one should ever use their services.

The absolute worst company. Prescott branch always says “package delivered” when it is in fact, not delivered. I can’t for the life of me understand how a company is able to keep operating like this. This is a regular occurrence with them.

If only I can give them a zero! Such thieves are milking my bank account without even providing any receipts or justification after I paid every fee on the planet to send "2 Epipens" for my 70 years old mother! Their branch in Egypt is acting with such impunity hiding under the phrase "Our branches worldwide act according to different regulations". They asked for several arbitrary amounts of money claiming it's for "communications" then "release from customs" then after I sent two different transactions from here, and even got confirmation from Egypt that a broker released it from customs and even gave it to Fedex and I was on a video call with that person!!! They are still claiming I haven't sent anything although I sent them photocopies of the transaction and the bank account they asked me to send money to using WHATSAPP!!!! Such a fraudulent thief company, I will 100% sue them and start taking legal action against them.

I was waiting for a delivery. The FedEx website showed delivery by 5:00 pm with reminder that a signature was required, but the tracking information showed no movement. I called the customer support number and I got a recording with the same information. The system will not give you access to a human who could explain the mixed information. If you keep asking for an agent or the operator the system says good bye and offers you an option to take a survey. Really?

Never, never again! This is the 3rd time that something of mine got shipped by FedEx and I live in a rural area so the driver is a flex one! Yeah the first time he was supposed to deliver a Amazon package and because he didn't like my dirt roads. He stuck it in my mailbox and my neighbor's he just left on the ground by our mailboxes and keep in mind this was 4 days late!