FedEx Reviews

FedEx is the worst!! They constantly lose packages, deliver them late, etc. The customer service is worse than the delivery service. Impossible to get ahold of and absolutely useless even if you do. FedEx showed a package that was two days late at a facility 20 min from my house. I wanted to just drive over and pick it up. FedEx customer service could not have been less helpful. Told me I needed the SHIPPER’S account number! How would I possibly know that? If you can avoid FedEx, do so. Life is too short to deal with a company this poorly run.

Fedex International services are pathetic. My package is undelivered since 10 days and every customer support makes their own story. Came to know by one of the customer service associate that saturday & sunday customs don't work which is surprising for me. Caused more delay in getting my urgent package. Worst service. They should improve their punctuality & commitment.

This is for customer service. There is none. Once your package is shipped, they are pretty good getting the package from point A to point B, but if you need help with their packaging and how to, forget it. 2 hours of my life I will never get back. If I could give their customer service a negative rating, I would. I do not like writing bad reviews, but how hard can it be to employ people who can explain how and when to use their products??? As a business trying to streamline my shipping product, I need a company that can both deliver the physical goods and explain how to utilize their online shipping forms as well as their packaging products and prepaid shipping labels. No one knows as far as I can tell.

Fedex has the absolute worst customer support. Constantly having issues with deliveries. Maybe get 3 out 5 packages right and trying to get the problems resolved is a joke. Can never get a hold of anybody and automated service seems like it was designed by the biggest imbeciles.

NEVER DOES FEDEX deliver. Over and Over again companies chose FEDEX as their delivery and EVERY TIME, FEDEX claims they attempt to deliver even while I am sitting waiting....NO TRUCK. This Company is awful and should be blocked from being a company. NEVER, NEVER TRUST THEM

Not on time, out of delivery for a entire day schedule to another day, and broke my package. No human even respond, “ask for help” is useless, never helps and makes you feel angry. Cannot believe it's still the biggest shipping. Hate Fedex

I had a package delivered to Walgreens and when I picked it up it was already opened. Both packing slip and some contents missing. The Manager said the FedEx driver has been a problem multiple times. She has reported the driver but no action has been taken by FedEx to correct the ongoing problem. He's repeatedly opened packages and stolen items. I am just the latest victim.

This is the second time FedEx promised a delivery date and didn’t deliver. One was a cell phone that I had to sign for. This time it was a bigger package that I had to sign for as well. Both days I had to wait around all day and no delivery. I get updates to my phone which are highly inaccurate. I will never purchase from a company that uses FedEx. The Post Office has issues but not as bad as this delivery service.

Terrible! Fedex tracking says package was delivered but it was not. I opened a case and have heard nothing. A picture of the delivery was finally posted with the tracking, so I printed and walked down to my neighbor's home (two doors down) and found the picture was of his front porch at ** instead of **. I rang the door bell and he came to the door. I explained and he said: "Here it is. I put it inside to protect it from rain." It clearly had my address on the package and if it was me, I would have walked it to his home and given it to him. I don't know who to trust these days, Fedex or my neighbor. Employees of these companies just don't seem to care anymore! Anyone who can read with a 1st grade education could have seen this error.

Package said delivered but not to my house or any other house on dirt road. Photo shows delivery location to be bushes. Dirt road is long and package thrown into bushes nearer a highway at the end of the road than my house.

I normally like FedEx. Unfortunately, my most recent experience was not particularly positive. I was expecting a delivery and received tracking email advising my package had arrived. When I went to check, there was no package. The driver took a picture indicating where s/he left my package on a front porch. The picture was not of my front porch. I was left to walk along my street to see if I could identify the house where my package had been delivered. Thankfully, the driver got the right street, but apparently has difficulty getting house number correct. When it comes to deliveries, especially at the prices FedEx charges, close isn't good enough.

We have two covered front porches, but FedEx just dropped a box off, dumped in a puddle on our driveway, left to be rained on, rather than putting it on one of the porches. They have often left packages at the wrong address in the past, too. We have no issues like this with Amazon, UPS, or USPS deliveries, but FedEx simply sucks.

Fedex is the absolute worst carrier. I had a package delivered to my house. The driver actually left it in the road where you turn to get on my driveway. Lucky that my neighbor saw it before running over it. Another case: Ordered Swiss Colony for my son's birthday. So far it's taken 12 days and he still doesn't have it. If I can't request a different carrier I will not shop Swiss Colony again!

Words cannot describe my frustration with FedEx delivery service. I am currently 3 days late for a package that had a delivery exception on the 1st morning, they put that I requested a future delivery on day 2, on day 3, I called to get a physical address to pick up my package, but they wouldn't give me one. I found the address, was told by employee at Dist center that my package is on a trailer that hasn't been unloaded on day 3 now due to nobody wanting to work. I can't even get into the nightmare that is their phone service customer support, not a single person who spoke clear English, absolutely no resolve after repeated calls! Terrible company doesn't even begin to describe them.

I ordered a 116 lb package. FedEx had it to be delivered 08/26/24. I took off work and paid an extra $5.55 to FedEx for evening delivery between 5 & 8 PM so I had help getting it in my house. I am a senior citizen. Tracked package at 8 am and a few minutes past FedEx had it marked as customer requested different delivery date. I did not. Then it stated out for delivery. Then it had delivery attempted at 2:33 PM and no one home. I was home. I also HAVE a ring doorbell and security cameras. No FedEx or any other truck tried to deliver anything. Then it had stated on the tracking customer requested different delivery date again. Which I did not.

Perishable timed delivery schedule was not kept 3 times. First was for delivery by 5:00pm day before, then received e-mail for delivery in am at 9:15 for a 4 hour window. Based on this home Nurse was dispatched for medical infusion for the timed schedule and that was missed. I called for driver delivery and Person answered as could make contact with driver as what was problem, no help! Two hours later, as Nurse was leaving, they probably passed each other up the street. Perishable package delivered with excuse that delivery scheduled for 5:00pm??? No apologies, just here’s your package, no good day, no nothing!!! So much for service as promised?

I get medicine twice a week that needs to be refrigerated and my doctor uses FedEx. I pick a delivery timeframe and I schedule myself at home to receive it because it requires a signature. I am sitting waiting for my delivery now a half hour after the ending delivery window. I tried calling Fedex and that is hopeless. Their help line is designed to not to let you talk to a human. They only give you the same info you get on the website. The website told me the medicine would be delivered by noon (the ending time) until it was 12:01 PM and then the website told me it would be delivered by end of day. There was no info about why. I have no confidence it will be delivered then but I have not choice but to wait. Fedex is not customer focused, it provides no help when things go wrong. I may change doctors to get my medicine a different way.

FedEx is an absolute disaster. My supplier shipped a couple of smart boards, and they were destroyed in transit. I rejected one package during delivery, but their driver was so incompetent he didn’t even know how to mark it as rejected in their system. Now the package has been stuck with them for five days. Given the choice between a root canal and being a FedEx customer, I’d gladly choose a root canal on all my teeth.

Let me say that Fed-Ex has the most asinine and discouraging customer service process ever on phone with their agents as well as delivery service. I have watched my package not come to Tampa not once but twice and one of those facilities is 1.7 miles from my home. Then watched them send my package to Ocala and then to Orlando and state they are not sure why my item has not been delivered and can take up to 4 to 6 weeks to deliver. How is this great service, how this even service at all. Then not to be able to speak to a supervisor or other leadership due to the agent is unwilling or able to transfer. What horrible customer service and dedication to assist the customer. Now I will forever see fedex is not for the people but for the CEO who doesn’t care for the consumer or their employees. In my book I would never use you again and find alternate services and never recommend anyone to use. Not even my personal business.

This is the first time I have encountered such terrible service. The managers constantly lie, postpone delivery dates. Parcels get lost. A month ago, I sent a parcel to USCIS overnight with important documents, they delivered it two days later to the wrong address, looked for it for another day, then assured me that the parcel was delivered. But USCIS did not receive it! Not only did they make my life very bad, they also blatantly lie! The second time, I sent a parcel from Connecticut to California. There were no notifications for two days, two days later they changed the delivery dates, pushing them back three days, and a day later they began to answer that the new dates also depended on the circumstances. That is, even with a three-day delay, delivery is not guaranteed! I am shocked.

Have been waiting for my package to arrive. Been 10 days now. I have received 4 notices that my package is out for delivery and each time get a notice that the driver could not deliver because no one was home or business was closed. I work from home and my job is Monday to Saturday. I'm home all week. The driver doesn't even come to the door as can be reviewed on the cameras in the hallway. I don't know how they keep drivers when they continually lie about not being able to deliver a package as no one was home to sign-what a joke.

For something as time sensitive as live animals I have totally lost confidence in FedEx. I have an animal sitting in a hub hundreds of miles from its destination. I am told that it will be another day in transit due to the fact that it missed being loaded on the plane. I don't understand how this could happen due to the fact that the content is clearly printed on the package and knowing the importance of timely shipping. I now stand a chance of the animal not arriving alive. This is unacceptable service.

This the worst experience that I have ever had with a shipping company. I paid for 2 day shipping on August 28th for the package to get there on August 30th. Then it took the package 10 days to get there and then stated that the address was wrong after I went over it with the agent 4 times to verify the address. Now it's September 23 and now the tracking is running late and when the receiver went to pick it up personally now they saying it was sent to Memphis and a unclaimed package instead of sending it back to me. So you kept my money and now you keeping my package.

We paid for 2 day shipping on a very important package, it didn’t come and customer support is a joke, they lie lie lie. It went from a delivery window from 9:40 am to 1:40 pm to by end of day. Still sitting at a sorting office 30 minutes from my house and they won’t let me even pick it up!

Urgent parcel Not delivered. Wrong false Notification says delivery attempted. Customer not available or business closed. Monitoring on CCTV. Footage recorded. Fail to understand why do they do this all the time. Unnecessary waste of time and energy. Expect more honesty from a company like FedEx. Very disappointed.

Well, the lowlights are these as there are no highlights... Called customer service number because Fedex.com is a horrible outdated website that has all kinds of glitch issues and is not trustworthy or credible, just like the customer service reps over the phone. They got my return pick up wrong 3 times and came the wrong day and never showed up on the correct day. Had to call 3 times then finally report to the corporate level offices about FedEx incompetence! They are the worst in reliability over the phone. I was return ship pick up by FedEx Express, told them 3 times and they had 2 different orders, one was ground and one express! Neither one mattered because nobody showed up to pick the package until I called 3 times!! Just a horrible company.

Totally frustrating outfit to deal with. Why oh why do they send you messages saying your signature required package will be delivered between 09:10 and 11:10 (strangely specific, no?) then at 11:20 send you another message saying your package will be delivered by 8:00 PM??? An outfit that's been around for this many years really should have their act together - at least a little bit - to make accurate predictions of delivery windows. I will no longer order or purchase anything that the supplier says will be shipped with this crummy outfit.

Awful service. I manage an 80-unit apartment complex and they always just leave the packages wherever they feel like it. FedEx Home Delivery carriers constantly leave large, heavy pieces of furniture, etc. in random places, often at the bottom of the stairs because they are too lazy to take it up the stairs and actually deliver it to your home!

I was going to order thru Amazon but their delivery times are so long now, so I decided to get it thru Walmart which on their page said it would be delivered on Tuesday. It's now Thursday and it still hasn't been delivered stating that it is a security risk to deliver to my address in the middle of rice fields. I don't know the only animals running around here are my chickens. I guess the li'l dinosaurs are a security threat. I really need this to fulfill a customer order so I had to go buy the items local to finish the order.

TLDR: FedEx Sucks

It's a shame that as I tracked my delivery and was given the option to reroute the delivery to another address, after typing in much information and payment then I was told this is "not available at this time". Very sorry to deal with such misleading company.

FedEx Garland, Texas is horrible. They will not leave a package even though it does not require a signature. They will not leave my package unless I put a tracking number with my signature at the end of my gate. I cannot stay at my gate 24 seven. I do not like FedEx Garland. They have not helped me at all. They are poor. Very, very poor customer service.

Must have called 10 times to verify that a local Fed Ex drop box was still available. Could NOT get through the horrible automated call system to talk to a live agent. All Fed Ex call system does is refer me to the website. Must have called 10 times and gave up. Trying to get a live person at FedEx is futile and exasperating.

Don't deliver to homes anymore, why don't they tell the people shipping stuff to others at a home. They need to just go out of business and sell their trucks. Maybe paint them brown first.

Main issue is that it's impossible to get a hold of a live person to talk to. And the automated service is horrible. Also when the delivery date says something like 11th to 16th and the package gets to their warehouse by 11th. It sit there till 16th to get delivered. Ridiculous especially when the tracking keeps telling you every day that the delivery is today. But later on changes to the next day. Seriously if the package is at the warehouse, deliver it. Don't let it sit for days.

Doctor arranged to have eye medicine for my wife delivered ahead of her eye surgery. We paid for express 2 day delivery. It’s the end of day 4 and it still hasn’t arrived. Her surgery is tomorrow morning. The doctor arranged it to be filled at the local CVS Pharmacy. Tried to cancel the delivery online.. Got nowhere with that. If it ever does arrive we will be refusing the delivery. No way to actually speak with anyone that actually works for FedEx over the phone. Web site is useless. Even after creating an account on the web site. Extremely poor customer service!

Our package was delivered to the wrong address. The "proof of delivery" photo they provide clearly shows it was not delivered to our house. Also our security cameras show that no delivery attempt was made at our house. I was unable to contact FedEx about this (other than AI text and pre-recorded phone). Never got to talk to a real person and their AI just tells me the case was closed, I must contact the shipper. Now I am jumping through more hoops with the shipper. Why do WE have to jump through all the hoops when the mis-delivery mistake was made by FedEx? Very poor customer support on this experience.

If I could give FedEx a negative zero, I would. My package was due today and it was a no show. I stayed home all day waiting for the goods. FedEx tracking still showing for today. No updates available. This happened with the last delivery a few weeks ago. Package was not delivered as scheduled and had to pay another person to get the package off my porch cause I had to travel. FedEx is a horrible service. I will never shop again at a store that uses FedEx as their delivery vendor. Beyond ridiculous.

Never ever ever will I do business with a company that uses FedEx to ship. Took day off work, truck shows up, Oops didn't load my package. Day 2, I'm at work so they leave a door tag. I signed the tag and left it on my door. Day 3, website show an attempted delivery (that could have been left on my porch at this point) but no FedEx truck even passed my house. I know this because I have cameras active when I'm gone, 2 of which are pointed at the road.

FedEx is best at ruining perishable deliveries. On 3 of my 4 last orders of raw dog food, they’ve managed to only provide half my order and allow the other half the rot, requiring the company to replace what was damaged. Now on my most recent order, they managed to deliver none of it and I am now told that it will not be delivered until Monday. (2 days from now). Their driver actually walked up to my door and left the door tag rather than just leave the packages that did not require his signature or a person to be present for delivery. This will be raw meat rotting in their warehouse that I will be expected to dispose of in two days.

FEDEX is the worst courier ever - not only the slowest courier but they DON'T deliver on weekends and Customer support is a joke. I order and shipped food on Tuesday from Toronto to Ottawa and after 6 days it still has not been received - it has been sitting in a warehouse on the floor or in a container for 3 days because, according to Customer support, the container was not unloaded on a Friday and will be unloaded Monday and then out for delivery on Tuesday - I told them is ridiculous as it's perishable products to which they said "We understand your situation" to which I DON'T THINK THEY DO - All they want is your money and give you nothing but grief in the return - DON'T USE FEDEX.

Is it so hard to get a box to a location? Honestly. I understand things happen but when I call in to try and pick up a package that was missed but shipped with another package I received I get no support, I suppose the driver just had time to fish out one of the boxes. Anyways, when I tried to even go out of my way to get the package myself FedEx the trash that it is had no solutions other than putting a request to have the package dropped off at a hasty market. Of course it didn’t make it there either. Now it’s Saturday, the time I had this weekend put aside to put my printer together is shot and fedex could care less. I work in service and my company would never treat a customer like they don’t matter. Avoid shipping with them at all cost. I rather my package be shipped on a Donkey, at least there be an excuse for lack of understanding.

They Lost my package after multiple delays. Decided to open an investigation without creating a stupid account but cannot follow up on investigation until they close it. They Closed investigation because they claim to have delivered package. No responsibility on their end. Also, their stupid Website is trashy and difficult to navigate. Hate FedEx!

I would highly not recommend FedEx to pick up a return package. Customer representative said FedEx drivers are not allowed to communicate with customers due to security reasons…. And that FedEx is not supportive for customers who live in apartment gated community without a code to get into the apartment.

My bed arrived broken and boxes were open. I tried to return it the same way they delivered it and they won’t pick it up unless I tape the boxes shut. YOU DELIVERED IT THIS WAY!!! Trash company that I will never use if I can help it.

I paid for express shipping but haven't received my package yet. Online services such as virtual assistants do not help with the updates or keep you at ease. Customer service representatives do not help, they sound like robots and give the same answer and ask for more time, which is ridiculous, after them seeing that my delivery was paid to be expressed. I will from now on avoid having deliveries from this company especially from the facility in Memphis that does not give updates on anything. I will also not recommend this company for other businesses to use.

This delivery service is inept and repeatedly delivers our package in an area where it will be stolen, despite written instructions stating to deliver to the front door. We have now had two bed frames stolen because they deliver to the wrong area.

Terrible experience. I went to FedEx store in Denver to send a document envelope to Australia on Thursday, 30 August 2024. The employee at the counter said that my package will be delivered on Monday and it would cost USD 156.00. Well, not cheap, but it’s Australia we are talking about and delivery in 4 days sounds good enough. To my surprise the delivery time appeared to be Monday 09 September 2024. This has never been mentioned BEFORE I paid the charge. Considering the time it takes to ship, the price of USD 156.00 is ridiculous and the service quality is not good enough.

Deplorable. I have been waiting close to 2 weeks for a package. I got 0 updates for over 7 days. If you use FedEx, I probably won't buy from you anymore because their delivery and service is unbelievably bad.

I have a Fedex package that shows it's at a Fedex station in my area,, I called the stupid Fedex toll free number. It says it's still in transit, so where is my package,, and you can never talk to a live person. Time to start switching to UPS for my packages. At least you can contact a live UPS rep,, and I had another package Fedex dropped my computer and smashed my computer on its side a big dent,, it was really bubble wrapped good. It should have never got damaged, I tried calling the Fedex toll free number. It would not let me talk to person. It just says good bye and hangs up,, I do not know why anyone would want to use Fedex,, Fedex lost my trust. Won't recommend no one to Fedex.

We were supposed to receive a package on Friday from Home Depot. We received a message from FedEx that it would be late and it would arrive Saturday. We received a message on Saturday saying it was on the truck and to be delivered between 1 and 3. Then we got a message that said, "Sorry. Your package will not be delivered today. It will be delivered on Tuesday the 3rd of September." it is Sept 3rd, we got a message this morning that said it would be delivered today. It was on the truck. I just got a message from Home Depot saying that the package was going to be delayed. You guys have gotten so bad. It's ridiculous. You need to get out of the business! This is probably the fifth time we've received something via FedEx. And it was either late or the box was destroyed it. You really need to get out of the business. Or get a new CEO.

I purchased some jewelry overseas and it was shipped Fedex. The package got held up at customs and that’s not the issue. Paid my dues on it and then they lost it. Great! Contact the seller and they have insurance to cover the package and send me another set. Then I get a bill to pay customs again. I tried to explain I shouldn’t have to pay taxes on something I never got and put in a claim with all the paperwork. FedEx never responded but I did get another bill and late charge from them.

FEDEX SUCKS. FedEx says they made delivery attempts and never did. I’m sitting in my kitchen at the exact moment they said they attempted a delivery! Driver lied because they can’t keep up with their ridiculous time schedule. USE ANOTHER SHIPPER!!! USPS!!!

FedEx is terrible delivering packages on time & losing packages. I ordered my item on Aug 17. Lost my package on the 21st. Still has not been delivered and today is the 29th. No updates on tracking info and just says package is delayed. VERY disappointed in the reliability. Any time I order from a company that uses FedEx as delivery there is always a problem. And the customer service is extremely lacking in care & consideration!! FedEx...DO BETTER.

I absolutely hate it when I order from a company that ships with FedEx. I know my package will be late, lost or broken. I'd never ship with this company, and wish others would stop using them and making customers deal with the crap on the receiving end. From trying to contact a live agent, to getting real answers and RECEIVING your package.... IT'S ALWAYS A FREAKING NIGHTMARE!!!!

Driver REFUSES to deliver to my home as they are paid to do. Called numerous times with no result. They throw packages on the ground .25 miles away. I am handicapped and cannot go to the packages. Bad FedEx.

Delayed delivery without explanation. It happens all the time with Fedex. I never had any significant issues with delivery. What’s wrong with the fedex. I don’t recommend fedex to my friends and family.

My experience with Fedex was terrible. The product simply wasn't delivered to my home. Fedex says it did, but the photo of the delivery location clearly shows that the products were delivered to a completely different house than mine. The photo shows a brown door and gray walls, while my house has a green door with beige walls. Since then, I've been living in an absurd situation. The supplier says that it's Fedex's responsibility, and Fedex says it's the supplier's. In practice, I lost my money and my product, and neither party wants to take responsibility. It's absurd!!

My nearly $1000 package was over 1.5 months late. I sent multiple emails to the FedEx team and never received a response. I'm convinced I would've never gotten my package if the shipper didn't have a contact at FedEx. I currently have a $500 package stuck in FedEx customs because they won't respond to my emails or provide any assistance over the phone. I wish companies would specify the shipper they use. If I could pay 30% more to avoid FedEx, I'd do it in a heartbeat.

So many issues…Where to begin. 1) Ordered fresh fish from Alaska. Promised delivery on Friday. Called the shipper to query impossibility of getting something that shows in transit to Memphis on Friday morning when I’m in California. Updated to Saturday. Checked status early Saturday, shows delivery to be made Monday. Shipper packed with 48 hours of ice. Now awaiting my garbage fish shipment. $250 fertilizer? Often order dog food online. FedEx is incapable of bringing shipments up the driveway. Usually have to hunt a half mile hill worth of addresses to see who received my dog’s food. Driver must be dyslexic. UPS, Amazon and USPS always deliver correctly. I guess I have to make sure online sellers don’t use FedEx. Really tired of these schmucks ruining my day! Only thing worse is when you try to contact customer service, you might as well go scream at the sun!

We had a delivery of oil from Walmart we received text delivery and we look outside. Nothing there. They delivered to my neighbor. I feel ban to go and take it. They weren't home. I write it to them. They didn't even follow up. They say we delivered and take my neighbor porch pic. Very bad service. Next time I will claim with proofs. UPS has more accurate service and better customer service.

I'm at home and received a doortag? Lazy, knock the door, message me, or just leave the package in porch. Simple. Now I need to pick up my package. They refused to attempt more delivery. It's very inconvenient. I order my package to be delivered not pickup. Lazy lazy lazy. Avoid avoid avoid.

Needed package within 24 hours, had plane, car rental and motel reserved, so I had company send overnight, shipped on 20th of month, suppose to be delivered on 8/21 by 1 pm. My reservations to leave on 8/22, didn't happen, FedEx had package scanned 3 times in Memphis but never sent out for delivery. It stayed in Memphis hub 20 hours and did not get to destination until 8/22 at 1:30. So I had to change my schedule for plane, car and motel. It cost me hundreds in cancellation fees. Biggest problem, no apology, no refund. They have to be distorting their reviews showing that they get packages on time 98% of the time. Only been a few months ago they rolled my package out at a mailbox at a house no one lived in 1/2 mile from my house. It was a $700 car part that was electronic, was rained on 3 days, my USPS delivery decided to check the box, my name and address was on it! Had to file a claim and wait 6 weeks for a replacement part.

I ship two packages and receive a receipt for the total amount. I just see that my credit card was charge a amount over $100. I call FedEx and the lady they cannot help me I needed to email the billing department, which I did and the answer I received is: Rate receipt did not encompass all the applicable surcharges to me is very unfair. Why they don't do the total charges. At least you know when are you paying. Very unfair and very unprofessional for such big company. Don't trust any receipt you get when you ship your packages.

My husband ordered 4 tires. They were scheduled to be delivered 08/20/24 from 10 am until 2 pm. They did not arrive. Then they were rescheduled to arrive the next day, 08/21, between 12 pm and 2 pm. They did not arrive. At about 3 pm a neighbor came to my door and said they were delivered to him. He lives on a completely different road with the same house number as mine. I was worried they would be stolen. Brand new tires are expensive. I went to his house and called FedEx. They said someone would contact me to redeliver them to my house. They said it may take up to 2 hours. I told them I could not stand there outside my neighbor’s house guarding the tires for two hours. FedEx delivery people really don’t care about when or where things are delivered. It’s kind of a gamble to use FedEx at all. Find a reliable service and skip FedEx because either they are incredibly stupid or they just don’t care.

Unfortunately, there is no way to give 0 stars. I had a package that was supposed to be delivered Thursday Overnight Express. I ended up getting the package on Monday. Several calls were made to the customer service phone number. FedEx has forgotten about their customer. I never spoke to a representative. I was trying to find out where my package was at. I'll never ship anything with Fedex.

I did an international shipment of a small package from Portugal to the US in July, 2024. After completing the shipping form, FedEx online shipping tool quoted 85 Euros for the shipment. I accepted and moved on. Fedex asked for an account, so I created an account and submitted the order. The only price change that could happen would be related to any potential custom charge in the US, if any would be applied, which is perfectly understandable. At the end, there were no tax applied to this shipment. Still, immediately after receiving the shipment, Fedex charged me $468 directly to my credit card, without any notice or explanation for the additional charge.

FedEx is a very money-oriented company because they could care less about the consumer. Every time we have used them our packages have been delayed and all the customer service people can say is it will be picked up by 8 pm or dropped off by 8 pm! They could care less if it is a life saving package or could possibly cause you to lose your business. If it was up to me their license would be revoked until they have better checks and balances that they really care about their customers!!!!

FedEx delivery photo is a joke because no one knows what the picture is of. FedEx says that the gps location and driver says that the package was delivered to correct address and that it might've been a 3rd party that stole the package (porch pirate). I have a neighbor's house adjacent to my backyard that could explain the gps location but FedEx won't let me see it or give the information to Amazon. I have Blink security cameras and Blink says my cameras were working with no errors. (FedEx probably believes that their driver used technology to disable my wireless cameras to steal my package and then turned them back on after driving away. Then took proof of delivery picture of white piece of paper.

Three packages all from different online retailers. One spent two weeks in limbo, another one week in limbo, and the third is still in limbo marked as "On Vehicle Out for Delivery" at the start of the day just to end up marked "Operational Delay" at the end of the business day. Of the two packages that have been received one was completely destroyed. The other box had heavy items in it and weighed roughly 40 LBS. The box was completely destroyed and was wrapped in half a roll of packing tape to keep it together. The plastic and aluminum food containers inside were dented and cracked. And the shipping label was destroyed at some point in the process because a new label was put over it. I shudder to think what the third package is going to look like when it finally gets here.

My package needs a signature, so I took off. It was supposed to come in the morning, then scheduled by the end of the day but never arrived. I took off the next day as well. The package was supposed to arrive by 1pm but again no package. I think they should hire Amazon to show them how to deliver a package.

FedEx customer service provides no help whatsoever and they don't care one bit. A bunch of losers. Try getting the same answer in 5 min not with them. Too stupid to help. I made several calls and got a different answer each time and no real help at all.

Package remained for days in the same place, not an email neither text message from them explaining why. Fedex it's the worst service. AVOID BUYING IF FEDEX IT'S THE ONLY SENDING OPTION AVAILABLE. Save yourself from headaches and likely delays of weeks. Customer support it's a joke, each representative lies to you and gives hard-to-believe explanations.

I'm sitting here after noon waiting for a package that requires a signature and was supposed to be delivered between 8:30 am - 10:30 am. Once 10:30 am passed, I could no longer track the delivery truck via FedEx's delivery map. Now my packages is to be delivered by End of Day. WHY have a delivery map if it isn't available? WHY do customers require signatures? NOT because they expect their clients are going to steal the package; because they fear a FedEx employee might steal the package. The signature is to ensure delivery. WHY are FedEx customers inconvenienced having to wait for a signature required package and have to pay additional fees for signature required packages... because we don't trust FedEx (as is very easily displayed by the 98% 1 Star reviews on this website). FIX YOURSELF FedEx!

Minus 20. They lie about trying to deliver stuff because they don't even try. They lie about pick up a return because they don't even try. This is nightmare dealing with FedEx. They deliver stuff to the wrong place. I get stuff that belongs to other people so I have to go deliver it myself. This company is a joke. They shouldn't be allow to operate.

My pack was scheduled for 08/05/2024 so I took off work so I could receive it just to find out at the end of the day that it's not coming. I'm a truck driver and it's hard to me to take off work smh.

I never imagined I would be so disappointed with FedEx. Terrible customer service. The package (Reuter) was held up at Oceanside CA and the reason I was told when I called customer service was I asked vacation hold on the package. This was absolutely incorrect, I had not asked for any vacation hold, but they kept blaming me. I finally went and received the Reuter directly from the shipper, completely skipping anything to have to do with fedex. These guys don’t take notes and feed it into their system. Each customer service person will tell you something different and the supervisors don’t step up and take responsibility.

As of late, the FedEx service has severely declined. I have had packages that show delivered, yet never arrive. I receive packages that do not belong to me. I have had artwork, left outside our warehouse dock area in the rain. We request that they deliver to our front door, yet they always go to the back - without fail. I have had packages left at the end of my driveway instead of on the porch. I used to get HelloFresh. FedEx would never deliver on the right day. The food would go bad. I ended up telling hello fresh to NEVER use FedEx again. They started using UPS, which was better. My latest Walmart package never arrived, yet shows someone signed for it. They didn't come here that day at all. We were here waiting for it. Now the shipper will not refund us because someone "signed for it". I don't know where they delivered it, but it wasn't here. I am in South Chesterfield, Virginia. They have a huge problem with their drivers in this area.

I wish there was an option to grade FedEx a negative number. This company has gone from the very best dependable delivery service to the absolute worst in the country. The individuals that deliver the packages are either blatant liars or the company has become dishonest and deceitful. For the fourth time in a row, I was suppose to have a package delivered to my condo and was texted that it would be arriving. We purposely waited at home for the package. We live in a condo, so we never received a call from our call box from the deliverer. Nor did anyone come to our door and knock or ring the door bell. Then they left a text that they were unable to deliver because no one was home to accept the package. A complete and total lie. This is the fourth straight time this has happened to me with a FedEx delivery. I would recommend using UPS, DHL, even USPS before I would ever use Fedex to mail a package.

Paid extra for 2nd day. It's been over 3 days. No update, nothing from FedEx. My package has been in my town for 2+ days. FedEx has become an expensive joke. Won't EVER use them again. Can't get any answers from FedEx at all.

For the 5th time Fedex had my package on the truck for delivery and did not deliver it. Sometimes they take 2-3 more days to actually deliver it. Then on some occasions they lose the package. I hate it when they use fedex.

FedEx is absolutely atrocious! The fact that they are still in business is just utterly shocking. Every time I have a package shipped through them something goes wrong. They have currently lost my most recent package and never even bothered to notify me until I called to see what was happening.

Every time I get a notice that I have a package being delivered from this company, I immediately regret it. FedEx is the worst and I don’t understand how they’re still in business. They have been sending me multiple notifications all week about my delivery that is SUPPOSEDLY coming today, and I have to sign for it, so I’m stuck waiting around the house. This morning, they update me that the package will arrive between 10:40AM EST - 14:40PM EST. It is now 15:54PM EST and nothing has been delivered! I checked the website and now the delivery ETA is “By End of Day”. Why even give a timeframe when you know it isn’t guaranteed?

Left my package in front of the building and I did not receive it when I called FedEx. They told me you called the company. When I called the company, they said they are sending another one out, but they couldn’t tell me who was gonna bring it so I didn’t want it.

I don’t know know much about the company as a whole but some of their delivery drivers need training… Ordered 2 expensive magazines & they were delivered & dropped on back deck in very rainy weather & were ruined by the time we saw them… That’s what our mailbox is for???

I ordered 3 solid gold spacer beads for making jewelry, and someone at Fedex ripped open the original envelope, printed a new label, stuck the opened & EMPTY manila envelope into an empty box, and delivered it to my home. Talk about BALLS, man. I called countless times addressing this situation, with more emphasis going toward the person responsible being held accountable rather than any refund. Since the thief actually printed a new label, there was an employee number, date, and time on the new label, making the process of narrowing it down to who the thief was very simple.

This is the worst delivery company out there. You should take your business elsewhere if you don't want to be completely disappointed. They will deliver it two days late when you no longer need it because you were forced to go to the store which you didn't want to do to begin with. It's a lose lose situation because then you have to make a return and wait in long lines at the FedEx facility.

Delivery date not even close. Was promised delivery before noon on Saturday 7/27/24 and after this timeframe had passed was told by customer service that the package never even made it on the truck. Now because they don’t deliver on Sunday was told the package will be delivered on Monday. Completely unacceptable as the materials in this package is time sensitive. I shouldn’t even give one star.

The service in our 29069 area code is the worst. These drivers make no effort to come by and get a signature required for delivery at the stated times. When I wait at home 4 years just for them to come, I full expect the driver to do what he said when he said. My time is just as important as is yours, although your slack performance and arrogance indicates a blatant disregard for it. Now an urgent package sent to me by the car dealer, which they paid overnight charges for, will not reach me for a week. I gave instructions online for my package to be left at a local access point, so picking it up will be another inconvenience since I wasn't going to play chase games with an inconsiderate, incompetent driver who never came to deliver my package with signature required.

Fedex has a standing service with Everise to package and return equipment to Everise. None of the listed locations within 100 miles of us do this unless you pay, even though the service is supposed to have been already paid by the company. If you call Fed Ex with a complaint you cannot get to anyone to help. You go in circles with the computer recordings. The listings on the website are incorrect and some locations don't even exist. This is a sleazy way to get paid twice for the same service.

[221 W Forsyth St Jacksonville Florida] Awful experience with ** on July 12 2024. I brought in a heavy kitchen appliance and a large book and asked for them to be put in a double-wall box and packaged at my expense, then ground-shipped. ** at first assumed (or pretended to assume) that the two things were headed for different addresses and tried to sell me two boxes. Then he misspelled the name of the recipient and typed in a wrong street address that would have induced preventable shipping delays. (I made him do the shipping info over). He did not ask me about insurance, falsely assuming that the value was $100 (I insisted on and got insurance at $400 when he redid everything). He had to cancel a charge, reversing a credit-card charge, and impose a second charge, to correct the name/address/insurance. He lied when he said all FedEx-supplied boxes are double-walled (they aren't).

Horrible company and customer service. I had initially requested a hold of my package at a specific site due to required signature and I did not know if I would be available to receive. Within an hour of that request, I was able to confirm my availability and called to request a cancellation of the hold which the representative confirmed. On the day of the delivery, they DID NOT in fact cancel the original request and now I have to somehow fit a 100 lb package in my sedan.... I was told that they do not have the capability on their end to cancel the original request BEFORE it is even shipped days before delivery. How do companies like this stay in business?!

Worst delivery service. Unreliable. Outdated policy!!!! Why I have to take day off from work just to receive a package? Just because your lazy driver decided to drop off my package at pickup center, not the requested address, I have to either commute 2hours back in forth or have to stay home another day otherwise your USELESS policy wouldn't leave my package in the lobby. How about your useless driver delivered the package in the first time at the requested address!!!

This used to be a good company. We have been FedEx business customers for 15+ years and spend about $ 20K on shipping annually. Unfortunately, customer service is now the last thing on their agenda and so is the 'new and improved' FedEx shipping manager. I cannot think of a 'new and improved' shipping portal like FedEx's that is less user friendly, full of bugs and difficult to use. Instead of getting better shipping rates, they want to give me a bloody cooler or tickets to a ** football game....Morons.

Yet again FedEx has mishandled a delivery. Box was torn by evidently being thrown onto the porch. Two items inside were torn open by the rough handling. Another box was completely open on one end. This is an ongoing issue with FedEx deliveries here, along with delivering to the wrong house. I just wish companies wouldn't use FedEx until they resolve their issues!

I call in to talk to an agent and the stupid automated system refuses to send my call to an agent. So I give the tracking and it gives me the automated information on it and when I say agent to connect to a person, it says it can't and this is all the information they can provide. Useless piece of crap system. Can't even direct calls to agents. If your phone system is this bad I can only imagine your customer service and delivery is about the same level of incompetence. Ridiculous. Fix your automated POS.

I would give FedEx a one star rating. We sent 9 packages July 8 using FedEx Priority Overnight service, meaning next day delivery by noon. 3 packages was spot on. 5 packages were grossly delayed and one still undelivered and it’s July 18. And the customer service is terrible to get this last package delivered. After 3 cases opened to track the package, still no update when this delivery will happen. They have no effective system to monitor and track undelivered packages. They have a case opening system for customer that doesn’t work at all. They can dispute all they want but they can’t seem to deliver our package **.

Updated on 07/30/2024: Extremely frustrated, FEDEX goes above & beyond NOT TAKING RESPONSIBILITY for their screw up! I’m beside myself for everything they’re putting me through proving with photos they delivered & lost my package to an unknown address yet my claim comes back denied?!?! I reported the package missing after viewing the delivery photo 6/18 which showed an unknown home, I then follow their text instructions to visit my FedEx on 6/21 explaining the ordeal which had me going in circles because “they don’t handle claims” and gave me a phone number to call. I call the # on 6/24 explaining the issue filing a claim. I call 7/17 after not receiving any update. Their response was that they show the package delivered and I would need to file a claim!?!?

FEDEX is like dealing with the DMV, bumper to bumper traffic in a car with no A/C with the windows rolled up on a 100 degree day all at the same time. They can't be bothered to try and accommodate anyone who actually has a job and works. Or maybe they say they will, then don't. Or they say they can help you out, for even more money than what they have already charged. Called three times about the same problem on the same day (within about 3 hours of each other) and received three different replies, none of which will get me my package and it will be returned to the company who shipped it to me. So not only did they not get me my package, it will end up costing me more money to try and get my items, all because they can't be bothered to follow simple instructions.

Really FedEx??? “Delivery exception Customer not available or business closed” when EVERYONE WAS HOME. I have no idea how this company is still able to operate considering how terrible their service is. They will get your package delivered when they feel like it. I’ve lived in other in countries and never had to deal this level of incompetency.

Driver showed up 3 days in a row without leaving a door tag until the last day for an item that has to be signed so I didn't know they were even here until the last day. So I called them and got it scheduled for delivery the next day at 2:30. I took off a half day of work for to wait for this package but it never showed up. So I called the New Haven Indiana FedEx depo to figure out what was going on and the guy Steven that was there said the package never made it on a truck but he promised me it would be the first delivery the next day and be here by 9:30 in the morning and here we are at 11 with no package yet and I had to leave my house a 1hr ago but here I am waiting for them to finally do the job they were paid to do.

I ordered a rear glass for my truck and the seller shipped it by FedEx. On the day of delivery I get a message saying my shipment was damaged. Now I have to wait on the replacement and drive the truck with plastic over where my glass should be. Thanks for the huge inconvenience fedex.

Fedex is the absolute WORST! If I could give no stars I would have. I received a text message confirming my package would be delivered yesterday July 11th between 10:30am-2:30pm and that my signature would be required. I take the day off from work and they never showed, so at 2:30pm I checked my updates and my delivery time had changed to by the end of the day.

Fedex deserves zero stars. They have a long, long history of poor service, before the pandemic, outside of weather events, they are just incredibly bad at what they do. Their recent failure for me was to lose a 75 pound $500 AC unit, which I had ordered to be delivered before the weather got to 100°. Unfortunately it was shipped through fedex, so I was likely never going to get it. The Troutdale Oregon hub is probably the worst hub of its type in the world. This is where packages go to die.

I ordered a replacement phone through AT&T yesterday morning. I was sent an email that it was out for delivery today and that I'd receive my package at 5pm. 5pm came, no package so I waited until 8pm. It was 5 minutes until 8pm and they sent another notification saying there was a delay stating they weren’t able to ship it to me because of shipper restrictions…. What the hell do you mean? I’m certain you knew about these ”restrictions“ before telling my phone company you could get the job done..

I am currently waiting for medication that is packed in dry ice. FedEx states it is out for delivery today by noon. Not going to happen. I signed up for tracking updates but I haven't received a notice that the delivery will be delayed. That's not a lot to ask for: a realistic delivery window. Give me USPS or UPS anytime.

The worst shipping company ever. Never use their service. So unreliable and rude customer service representative. Delivery people do not even have a phone to contact residents when they deliver important packages.

Fedex is terrible. I ordered perishable items and the business I ordered from shipped 2-3 day FedEx...except I got the perishable items, completely perished after 7 days after an unbelievable amount of tracking craziness and it sitting four days in a sorting facility nearby. Couldn't get a human on the phone so I put in a complaint with BBB because it was just so insanely unnecessary to be that bad and keep my items for so long nearby but not let me pick it up (it was already late when it arrived here and I knew my food wasn't gonna survive longer but couldn't get a hold of anyone).

I have had several bad experiences with FedEx deliveries. In January, a driver stopped to deliver a package. There was a small snow row of at the foot of my driveway from the town plow. (Maybe 8" high) FedEx driver got out of his truck, package in hand, looked at the teeny bit of snow, and tossed my package about 6 feet into a snow bank next to my mailbox. When I confronted him about it he said, "You should have shoveled this. You knew I was coming."

The worst experience ever. Fedex refused to deliver. (Driver can not back-up to the building.) Didn't call, nothing. They contacted my shipper asking who is going to pay for shipping goods back from Canada to Arizona USA. I offered to unload the trailer on the street. No, they forced me to buy extra service (straight truck delivery). Manjinder ** was unreasonable and rude.

Original delivery date was Saturday, which was on the email. When clicking the link in the email, after not receiving, it moved to Monday, but it said “arriving early, original delivery date is Tuesday”. Which is a lie because the email said Saturday (see snip). Now it is not being delivered until Tuesday.

Waited all day for shipment when was schedule for before 5pm today so stayed home since need sign for package. After 5pm said end of day and still nothing. Wouldn't recommend them again. Worst tracking schedule times.

If I could give zero stars I would! My goodness. FedEx. FedEx drivers are so terrible, they keep delivering my bi-weekly package to my neighbour's house. Even though I have left detailed delivery instructions, even though those instructions are in BIG, BOLD LETTERS ON THE BOX!!! Let alone this past week when my box was left open and tipped over! They give zero cares. I’m lucky that I am able bodied and can go track down my package, what if I wasn’t? What if I was elderly or disabled??? My package just gets to sit out in the sun and rot?? Come on #Fedex. Do better. I have called every single time to complain and nothing changes. They promise to open a case…They promise a supervisor will call, they have never called. I’m going to end up not ordering these boxes anymore because the delivery company can’t get their act together.

Very terrible service, false estimated time, no show, wasted day waiting! Fedex says early estimate time of delivery, on Jul 05, 2024, 10 - 3:30pm. Check track says on its way. All day its says on its way. 3:30pm past, now say by end of day. Waited all eveing, no show, but tracking still says by end of day! Wasted my whole day and was late for work! Next day gave me estimate time of arrival, 10:30 - 2:30pm, waited all day, no show! Again past 2:30pm, now say by end of day again! Waiting all day, still now show! This is the worst Fedex ever!

A heavy package has been delivered/dumped to wrong address. This is main St and package if staying there, it can be stolen anytime, it has been there for a few days, this is second time that a very heavy package is delivered by FedEx here and it seems that delivery people dumping heavy stuff to easy addresses to avoid delivery to less easy addresses or returning the package. Very bad service.

Over the last 2 years less than 10% of FedEx deliveries have been made on time. Packages have been marked delivered when they were not. Delivery pictures instead of showing my front door show a box on a snow bank that could be anywhere. The last delivery was thrown out of the truck into a grove of trees next to the street where I found it after a long search. Whenever I have a choice of shipping company I choose anyone but FedEx. Total screwups.

Got a FedEx text message that there’s attempted delivery of my package, but nobody to receive it, and will be delivered the next business day. I called Customer Service to complain because I was waiting for the package, and there was no FedEx truck that came. It turned out that they weren’t intending to deliver my package today, because of the “volume of deliveries after the holiday”. My package wasn’t even on the truck!!! That was so UNPROFESSIONAL of this company! Lies & promises!! I waited for nothing!! I pray & hope the retail store I order from won’t engage FedEx’s delivery service anymore!!

They tell you, “be there between 10AM and 2pm," then 2:30 they text you, “good news your package will be there tomorrow.” Glad I waited at the door all day. Also, in my experience there is no way to actually talk to a human when you call their customer service, if you choose to use the “chat” function that is also completely automated.

Out of Usps, Ups, Amazon and Fedex Fedex is hands down the worst. Shipping company packages are almost always late and a lot of the time damage like they just throw them around. I'll often get messages from them in the middle of the day saying that delivery was attempted and a fedex truck never came by. Have had numerous packages lost where the sellers have overnighted my stuff to make it right. For such a large company it seems like they are poorly managed and just don't care. From here on out if a seller ships through fedex I'm going elsewhere to buy my stuff.

FedEx totally sucks. They were scheduled to deliver a computer from Amazon on the 8th. Without any notice they delivered it on the 5th and when I checked on the 8th it was nowhere to be found. On the 5th they supposedly delivered it but did not ring my bell or send a text, or send an email so I had no idea the package had supposedly arrived on that date! I went to their website to see what POD they had and it was a distant picture of my driveway with no parcel in sight!! They refused to take responsibility for this negligent customer service which resulted in my parcel never reaching me.

Please tell your drivers to slow down in apartment complexes that have their own private roadway systems -- systems that are often flanked by apartments on one side on the roadway and enclosed garages/carports on the other. When I pull out (backward) from my garage, I am pulling out blind and have to trust other drivers to control their car's speed and position in the roadway. Even rearview cameras and rearview mirrors are ineffective until a point when my car's position reaches a certain distance outside the garage. And so I take it very slowly.

Waited 6hrs only to get a message it's been delayed until tomorrow by END OF THE DAY. When I paid for it to come the day after I ordered. Their reviews show what kind of company we are dealing with. Pathetic.

What has happened to FedEx Customer Service!? Are there no real people to talk to anymore? Very sad for such a large company. Automated calls will NOT allow you to talk with a representative and the website does not allow you to achieve the change you need to a package en route. Sad, sad, sad....

Every time I ordered from a company that ships via Fed Ex I get a text from Fed Ex saying it will be delivered on a certain day. Every time I get a text saying they tried to deliver the package and will try again the next day. This is not true! They never tried to deliver the package. I have even had them text me and tell me it was delivered when it wasn’t. One time I was told that the driver does that because it was on his truck to be delivered but he ran out of time and it would be delivered the next day. Not only is this lying to both the buying customer but also lying to their corporate customer. Customer service is no help and even when they say they will have someone from the local distribution center call, they never do. I’m about to refuse to buy from any company that uses Federal Express for delivery.

0/0 stars. Had something sent overnight. Very, very important document that I needed before the holiday. I was watching the tracking and making sure someone was home to receive it. The window was an hour for delivery. I checked again 10 minutes later and saw it had been delayed. How? Called immediately and was told the driver noted it as wrong address. They checked, correct address. This was within 15 minutes of the scheduled delivery being changed. We all know damn well they could have communicated with the driver to return and deliver. My wife was home, they had not even attempted delivery. 5 hours later not a single update but it would be delivered the day after the holiday by 5pm. That is not customer service. They could have solved the issue, they chose not to. I will now switch carriers for my business and ensure I never use them again. So disappointed. If you guarantee something, deliver on it, literally and figuratively.

Earlier this year, we were waiting for Broadway in Boston tickets to be delivered via FedEx. It required a signature to receive the envelope. Despite the fact that someone is home all day every day, they sent messages three days in a row that they had tried to deliver the envelope and that they were returning the package to the sender. Customer service was less than helpful. I spoke to a manager who was able to get the facility holding my package hostage to at least deliver to one of their more local places so that I could pick it up.

Delivered without consent on the date. Unauthorised entry into my building lobby without a keycard nor did they approach me or the building management and just left the package without informing me or the building management. Delivery email only came in the next day!

I don’t think much care was given to our package. An expensive item arrived, and package was in very rough shape. Writing this review before even opening the box. So my expensive item better not be ruined! What is wrong with people? Is this a firing offense? If not, good luck with having good reviews from here on out! Sad. Whatever happened to good customer service?

My FedEx delivery person has started delivering all packages to our small road by dropping them in the grass alongside the main road that connects with our road. Other neighbors have also found their FEDEX packages tossed along the road here in Greensboro, Vermont. This is a fairly new problem and customer service at the Carrier Delivery office of this area needs to correct it immediately before passers-by start stealing the packages off the main road. Of course, no phone number supplied connects me to a responsible supervisor.

They almost always delay the shipment and then they lie about it. Had three shipments all separate vendors from FedEx and all three were delayed from their original date they said they would deliver. Last one was delayed 4 days. I truly wish vendors would quit using them. I always ask to use UPS if possible. They are so much better.

I have signs outside my garage doors that state, "Do not leave packages here, please take to the front door." FedEx drivers obviously cannot read because they will drop them off in front of the sign and then take a picture showing it was delivered. All they have to do is back their truck up a little further and walk it 25 feet to my front door that way my children or wife do not have to search for it when I go out of town. Chewy needs to drop them like a hot potato. I also sell on eBay and refuse to use them to deliver my packages. I have had so many damaged packages arrive at my house by FedEx.

They tried to deliver a package a day before I was told it would be delivered. No one told me it was signature release and ground service has no time frames. So I was psychically supposed to be home all day without going anywhere so I can sign for it. If I am not home whenever the driver is around my home without notice, and after 3 attempts will be brought to the warehouse where I am a small woman would have to pick up a 50 lb package that won’t fit in my car. I spent 3 hrs trying to talk to people in some country who wants to just get rid of me with nonsensical Answers or no answers at all.

Products never arrive on the scheduled day. Packaging is always filthy. Have delivered obviously damaged packages. Leave packages at the end of the garage no matter the weather when there is a covered porch available. The last delivery was left at my mailbox which is .2 miles from my house.

I spent time entering notes into FedEx delivery manager about bringing package inside as I am handicapped. Driver did not understand english which made my making notes useless. Seriously, cannot speak english?

FedEx is the worst for that international shipping, please if you are sending anything to Dominican Republic!!! DO NOT USE FEDEX!!! I sent a package a month ago to the DR, my package is vanished, every time I track the package it Said *

Absolutely the worst shipping service. Tracking is never correct, call customer service and they can't actually track your package. Drivers mark "delivery attempted but could not deliver" even when you are there to receive the package. Twice our packages have been returned citing business closed. We have been open for 5 years. "Profit first, customer service last" that has to be their mission statement. Their performance is testament that they just don't care about their customers.

Twice I had to tell the bank to send my card regular mail, because FedEx never brought my package, saying nobody was home, while I was waiting for them outside. Then told by customer service that you can not complain!!! I would like UPS or regular mail (NOT FEDEX). Stay away if you can.

This company, FedEx, is a lying, thief company. I bought a new Coleman Cooler and new plastic containers to send my brother my homemade spaghetti sauce and meatballs and I made him our grandmother's cookies. I took it all to FedEx, I bought a large, green bubble wrap and 3 bags of the p-nuts. The Cooler was wrapped with the bubble wrap, the plastic containers with cookies were wrapped in plastic wrap so they wouldn't accidentally open.

These idiots destroyed 4 packages and lost 1. When the person arrived to deliver the packages it appeared as though they had dropped them off the back of the truck. Everything was damaged and he said just file a claim and took pictures of all the destroyed boxes. When I began the claim they made the process incredibly difficult and insulting. This monopoly needs to end

Absolutely shocking company. I always thought FedEx was the best, stay away. Late pickup, late delivery, item was damaged. Won't pay out in your insurance even though you pay for it, have to get lawyer involved.

FedEx is the most worthless delivery company on the planet! Their drivers are so lazy they will just toss a package anywhere and speed off. They don’t care if it’s tossed on the ground where anybody can see it from the road, or even left out exposed to the rain. I have quit dealing with companies because they use FedEx for delivery. If more companies would use UPS or USPS, your package will be delivered and placed in a safe location.

I paid for a 2 day delivery on a birthday gift on june 19 to get to TX.. Cost me $175.00 and it still sitting in Memphis Tennessee facility since then till now. Definitely a bad experience for me. Should had gone with USPS. Thought Fedex is reliable.. Now make me think twice.

Worse delivery Company. They are always late. Last example was a shipment coming from NY. Arrived in California office. Then from some reason (incompetency) clearly, Package went back to Texas. Four days later still waiting for this item to be delivery to me. Terrible Service.

Had an order that was misdelivered by Fed Ex. Tried to hit “missing package” on the tracking site and it just kept coming up “unable to complete at this time”. Tried calling and even though I said representative multiple times they would never connect me. Recording asked what was the problem. I said package was delivered to wrong address. They promptly told me that in order to change the address, I would have to reach out to shipper to change the address. I didn’t want to change the address as the address was correct but the courier didn’t leave it at the address on the label. No matter how hard I tried they just kept hanging up on me and wouldn’t let me talk to a representative. Great way to cut costs I guess... They probably don’t pay anyone to address customer concerns. I’ll make sure I don’t make any future orders with any company that uses FedEx as their deliverer.

I have nothing good to say about FedEx. From driver stealing my package to lying about delivery, no human to talk to about a problem not listed, package not on the truck when it finally shows up (2 days late). I wish more companies provided options for shipping partners. I'll gladly pay more for UPS service, even over my local USPS (they are horrible also but better than FedEx). If I have to ship anything, I'll drive it myself before choosing FedEx.

May 26 I scheduled a pickup from the majestic Mirage Resort in Dominican republic. The package stayed in a FedEx facility for 2 weeks then went back to the hotel for not having an account number for billing and then they charged me for taking it back. Tracking number was **. A case was open to locate the package case number ** is now closed because the package was delivered to the hotel. I scheduled a new pickup tracking number ** that was picked up July 17th. I have called several times to try to get this refund issue resolved and the customer service representatives refuse to look up the case number and continue to inform me the package was delivered to my address. I was assured it would not be a problem since it was a delivery service failure.

FedEx truck came real early. He was supposed to come or she was supposed to come between 11:00 a.m. and 3:00 p.m. and I was out there on every hour of checking, watching the status on my phone. The truck came like 1:15. Didn't even ring the outside Bell to get into the apartment complex and just took off and left and he still had plenty of time to recircle and bring the package back because the time was between 11:00 a.m. and 3:00 p.m. and he was there way before 3:00 p.m. That is horrible. Now I have to wait till tomorrow. That is not good.

Have an employee on-site with a customer and I priority overnighted some parts that were needed. Customer and employee were literally waiting in the parking lot for the delivery and then we get a notification that the delivery status is "We tried to deliver" stating "Customer not available or business closed". How they can claim they made any attempt to deliver our package while we have multiple people outside waiting for the truck to show up is ridiculous. FedEx charges a fortune for overnight and then doesn't even try to deliver your goods.

3 times I have had to deal with FedEx. 1st time they said they needed a signature so they would not leave my package did not. Now 2 delivers have been made to the Amazon locker instead of at my address.

The company stepped up and did the right thing.