FedEx Reviews

I shipped a second day here through FedEx. It came nine days late. When I contacted customer service it was like talking to a machine. No compensation, no consideration, and would not even let me talk to a manager. Will never ship FedEx again. Don’t make the same mistake. Don’t use FedEx.

FedEx is the absolute worst not to mention their employees are thieves. I added an Apple Watch onto my plan and it was shipped on Monday expected to be delivered Tuesday and on Tuesday it never came. Checked the tracking. It was still at the second location from shipping. Next day same thing and no delivery update. Called them and apparently they had to start an investigation due to someone taking the contents out of the package. So from the first facility to the second someone got into the box and stole my watch. That was last week and still this week NOtHING. Luckily the carrier is sending another one and taking over the investigation but that is crappy. You really couldn’t go out and buy one you had to steal mine? It’s really concerning because how many other people had this happened too?

For the second time in 2 weeks I needed to drop off time sensitive documents at FedEx at Office Max in Farmington, MO. Both times they were completely out of any kind of envelopes. They had no idea when or if they would get any envelopes. I had to buy envelopes but they were not the sturdy plastic ones required by my company. Huge disservice since this is the only FedEx service in town.

Impossible to reach a human. Package from the UK kept getting delayed without explanation. I wasted time staying home to sign for a delivery that never came. From now on, I'm going to insist sellers use carriers other than FedEx for deliveries.

I regularly order food products online, because I am elderly, disabled and live 43 miles from a grocery. My packages were out for delivery on Friday. Waited all day. No show. I checked tracking and my packages were still on the driver's truck, but now expected Monday. Checked tracking Monday and it said out for delivery. Again, no show. Checked tracking, items still on truck but now scheduled for today, Tuesday. Again, no show. Checked tracking, still on the truck with no updated date. Called customer service. No help. They told me to wait until tomorrow to see if items show. Now my food has been sitting on his truck for 6 days! I have no other way to purchase food, that is why I order online. Totally unacceptable! Whatever happened to taking pride in your work? No matter what type of work that you do.

I have been trying for 3 days to get a package delivered. I get told it's on the wrong truck, My business was closed (it was not), it will be out by end of day. I have asked to go pick it up and they tell me I can't. They won't deliver it to me and I can't pick it up.

Package arrived at local facility on Saturday. Sat in facility until Tuesday. Showed on Tuesday morning it was out for delivery. FedEx truck in front of my house just after 11 am. No package. Checked tracking. Showed it was back at a facility. Not the first time this has happened with FedEx. Wish companies would stop using them.

If it was possible to give negative Stars, I absolutely would. FedEx's Request Billing Adjustment is a complete SCAM. I paid $57.03 on 05/11/23 @ 9:36:22 a.m. to have a package shipped overnight by 1:30p on the following day. Ridiculous how high this cost was. I don't have an account so I paid by Credit card. (Tracking # ############). The package wasn't received until 05-15-23. I called the 800 number (on the receipt) at 9:20a on the 15th and Richard informed me I would have to call back on Friday or Monday as they can't "see the invoice" yet. I called back on 05-22-23 @ 8:13a and Matel told me that I need to submit the request through the website and walked me through to this link: https://www.fedex.com/servlet/InvoiceServlet?link=4&jsp_name=adjustment&orig_country=US&language=english.

Wow FedEx! So I ordered a part that was coming from Texas on Tuesday 5/23. On their site it gave me an option for delivery. Regular mail was showing 5/31 which was over a week later. So I paid an extra $10.99 for FedEx Ground to get it to me on 5/26 which is that friday. I needed the part for a car so that I could get rid of the check engine light and get the emissions done for the registration. The part shows up in my state a day early in Illinois on 5/25. So you would think that the part will be on time the next day on the scheduled delivery date. No for some reason there was a delay and they said it would be delivered the next day on 5/27. Ok so a day later whatever, right?! Well that day came and went with no update, still showing that it was in Champaign IL which is only 2 hours away from me. Nothing on 5/27.

FedEx is routinely careless with packages they deliver. All packages they've delivered to me in recent days have been damaged to some degree. In a couple of cases the damage was such that I refused the shipment fearing the contents would be so damaged as to be unseeable.

I received a text message from FedEx stating that my package was out for delivery by the end of the business day. The package wasn’t delivered, I contacted customer service and was told that the package was delayed at the Kernersville North Carolina facility due to operational reasons. When I questioned why I received the message that my package was out for delivery the previous day I got no response from the customer service representative. Date of experience: May 26, 2023

I am having a very bad experience with Fedex right now. I recently renewed an official document at my Consulate and my Consulate sent this official document to my PO Box. I gave my PO Box for safety and guess what? Fedex does not deliver to PO Boxes so be very careful about it. Do not ask them to deliver to a PO Box. They kept on sending my shipment to the wrong address and eventually, they sent my shipment to their warehouse in Missouri. When I call Fedex, the Artificial Intelligence they put in place to answer people won't let you speak to a representative. It is almost impossible to speak to them directly. I had to go to Reddit websites or Quora to discover the tricks to avoid the robot. When you finally can reach a representative, you barely understand what they say as they have a very strong accent. They talk fast and they are not very knowledgeable. You can see that they are not willing to help.

I have a nice driver for Fedex, but that is the only thing I can say about this company that isn't followed by expletives. And I'm not writing about him in this review. I bought something off Etsy a while ago, the seller decided to ship from US to CDN using Fedex, not USPS, which was what they were supposed to do. Cue the endless nightmare. I was told by Fedex when I called that there were no charges due in the beginning, but low and behold a month later an invoice shows up in the mail. A high invoice. Naturally I was surprised and not happy. I tried to pay Fedex online a few times, but kept running into website issues accepting invoice number, etc. All of this takes up valuable time. Seriously, this should be a given in this day and age.

I have NEVER had a good experience with FedEx. Unreliable tracking information, lost packages, and downright nasty and rude employees are some of the experiences I’ve had in recent times. In the middle of April I ordered a 10’x7’ rug shipped via FedEx and the tracking info never updated once it was in their hands and never arrived the only explanation offered was it must have gotten lost. I would love to know how it is possible to lose a 10 foot long, 7 foot wide carpet.

FedEx in my area is so unreliable! They send messages that they delivered our packages and yet the packages are nowhere to be found. They need to train and hire people that will take pride in their jobs. This isn't a one time issue, this happens frequently and I've called to discuss this issue, yet the problem continues.

Package was delivered to a different address. Picture they sent is of some other front stoop somewhere not in my neighborhood. I had a UPS delivery the same day and they found me with no problem. Same with USPS, they find me every day. Poor service.

There is no way this company should be in business. I will NEVER again use their service again. I shipped a package using FEDEX and the box was ruined and opened. They outsource their customer service to another country and the language barrier is horrible. Sounds like they are sitting in a sweatshop in Istanbul. Never again will I use FedEx. If I could give ZERO stars, I would.

Fedex drivers lied twice and marked "Customer not available or business closed" when we are home waiting for the package. Now I get a message saying, "A final delivery attempt will be made on the next business day."

Every time I order something online, I feel like immediately canceling it when I see it will be delivered by FedEx. Every time a delivery date is shown in tracking, and every time nothing arrives on that date. Then the tracking will change to delivery date calculating, check back later…very frustrating.

My package was delivered today and the person left with my package and left a sticker on my door and plus my doorbell didn’t ring so I didn’t know that she was there. Also that package costed 500 dollars plus shipping. It's my worst day and it was a birthday gift.

I order some books on 8th May and keep eagerly waiting for the package. There is no signature required by the recipient when FedEx delivers the package, so I am expecting package will be left at door. There is no prior notification on which day package is out for delivery and I suddenly get an email on 12th May that package couldn't be delivered since no one was at home. So I proactively reach out - provide instruction to call me if they need, request for text and email updates on each step of delivery. Get a notification that delivery will be attempted on 15th May.

I have a package arriving and I want to schedule it for a different time of day or day as I won’t be there. I tried to use the delivery manager but it won’t recognize my address which makes no sense because I have a package coming there. Then I tried calling customer service and it is IMPOSSIBLE to reach a live person. The system has hung up on me 4 times now. There is no way to speak to any one about my issues. FedEx has never provided me with a good experience as a customer and I will never use them.

Apple sent me some earbuds via overnight FedEx delivery EIGHT days ago. Each day I get a message stating that my package will be delivered that day before 8:00pm. Each day, no package and a notice that it has been delayed. I can track it and see that it has been in a truck near my home, but no delivery. We are in a gated community and I know every time a delivery truck comes for my address. No delivery has even been attempted. It is impossible to reach a person at FedEx and I mean that, literally impossible. Their automated customer service system is horrible. This is crazy. I can not believe any reputable company would opt to use this lousy service.

I had a package to track. It went from 10 minutes away from me to well over an hour. I called and found you can no longer speak to a person on the phone. They have made sure to not have a human help you at all. Like so many others they have eliminated jobs by using a automated system that is almost impossible you use. FedEx could care less what we think or write about them. They are making money no matter how they treat customers. Unless they become boycotted they will (and others with them ) continue this trend of The CUSTOMER no longer matters. Bottom line. Stop using FedEx as much as you can.

Ordered shoes for upcoming hikes from Xero. Estimated delivery May 1. That date came and went, I see via tracking the item is at the FedEx center a few miles away. Today May 7, I call as the item has not moved. They state “we don’t deliver to P.O. Boxes, contact the seller” … but you’ve been holding my package there for 7 days? No one contacted me, no one contacted the seller… I guess we are supposed to be mind readers?? So I ask, can I pick it up from the site it is being held with my I.D.? The answer is no. Ok, well are you going to send it back to the seller then? Again, the answer is No and to contact the seller. So it appears that not only do they not deliver, but they keep packages they deem “undeliverable?” So glad I bought some random FedEx worker a $140 pair of shoes… I’m pretty sure they know what they are doing. Do not trust the thieves, you’re better off walking your items to the destination… if you have shoes. As I do not.

I ordered equipment from B&H Photo. Originally it stated that it would arrive Monday May 8, 2023. I then received two emails stating that it would be delivered on Saturday, May 6th between 9:30 and 1:50. I had to rearrange my day to be available to receive it as it required a direct signature. We remained at home, waiting. I then received another email stating that the delivery could not be made because I wasn’t home to receive it. That was obviously a complete lie. When I called to inquire the woman tells me that the driver made a mistake and that I could file a complaint against them. The driver didn’t make a mistake, they apparently wouldn’t let him deliver it early for some reason.

2 TIMES IN THE PAST 6 DAYS 2 SHIPMENTS ONE FROM AN EBAY SELLER Another from WALMART have been misdelivered to addresses other than my own!!!! FedEx needs to hire riders who can speak read words and numbers correctly! Tracking numbers are corresponding to homes/street addresses other than mine!!! Of course I will never see my packages! Call them get the runaround. Tracking numbers with these idiots are useless..I'd have a better chance with a crystal ball!!!!

On April 6, I mailed a package (16 lbs, $402.63) to the hotel we were going to stay at in Amsterdam. I was told the package would be delivered on April 12, the day we were scheduled to arrive at the hotel. The package contained heavy items we were going to use on our trip but did not want to carry as we traveled. On April 10, I got an email saying my package was in Holland at customs and they needed a copy of my passport and an itemized list of what was in the package so it could clear customs as a tourist item. I immediately sent the requested information.

Ordered a print for my students from FedEx Office online and paid with my bank card. Never even got through without a tracking number that was never given to me. I will never use Fedex again. I am simply going to use Vistaprint for now on. I can't even find out how to get a refund. I am gonna have to contact FDIC since it was used through my bank account.

FEDEX is the absolute WORST courier company in America. I was home with a flu waiting for jewelry from Las Vegas to arrive on 5/3/23 per my email confirmations. I watched the truck pull up and put on my bathrobe. I opened the door to see it driving away. A “We missed you” tag was stuck to the door. Never knocked, rang the bell…just stuck the notice on the front door and split! Then I got an email stating my package was delayed and that they would redeliver Thursday the 4th but that was a lie. This is why people HATE FEDEX! They don’t actually deliver!!!

Never use FedEx. I have used them with satisfaction over many years in business but a recent experience with FedEx online and in-person customer service left me mad as hell. FedEx does not follow its own online rules, does not support claims their customer service makes and then lies to you when you follow up on their promises not kept. It pains me to say but if there is only one shipping company in the world and your replacement heart is being shipped while you lay with an open chest on table in a surgical suite, and the shipping company is FedEx, be prepared to die. You might guess that I do not recommend them.

Sent package. Never received at destination. Fedex said tracking # didn't exist. refused to reimburse me for item sent. Thought USPS was the worst. Fedex is as irresponsible as them. That leaves UPS as our only other choice.

The FedEx delivery department has really gone down hill. I have had a problem with every delivery for the last year. I keep receiving "Out for Delivery" emails from them but the deliveries never come. I have spoken to Customer Service managers regarding this issue and nothing is done to remedy. Notes in their system are not updated, so when I call to follow up on a missing delivery we start from the beginning. Drivers are saying that they tried to deliver packages but "no one was home" or "there is an apartment number missing" from the address, so they cannot deliver. I live in a single family home, no apartment address needed, and I work from home, so I see every vehicle that passes my house from my office window at the front of the home. No excuse is valid. Not sure if they are extremely understaffed or hiring unqualified drivers.

FedEx is routinely late with parcel deliveries. The website will show the package out for delivery when it is not. Sometimes the package will come the next day, but usually one has to wait several more days. On occasion, the package never arrives at all. Fedex is by far the worst of the parcel delivery services.

Why does anyone even use this company anymore???? They never deliver on time. They always give you a date...THEN change it AFTER you have waited for your package all day. I do believe from now on when I order something if they're using Fedex I will find somewhere else to buy or request a different company. I had a delivery date of Saturday 4/29/23. Then, Sunday they said Monday 5/1/23. THEN, they changed it to 5/2/23. I finally got it today. Now I have another delivery scheduled for today and it has been in Kernersville for 12 HOURS. No movement. I am sure it will come back with another delivery date soon.

Fedex are full of themselves, they treat customers like dirt. They leave packages on the side of the road about 1 mile from the house because they do not want to deliver on a dirt road. They never answer their calls to redirect a delivery. When reprimanded about leaving packages on a roadside, they blackball that address and then return all packages to the sender. I avoid them at all costs. I will pay more for UPS or USPS before I will use this crap company. Honestly, I do not how they get away with their shenanigans. UPS goes above and beyond, and outperforms Fedex 1000%. USE UPS and drop FEDEX.

I am sick and tired of the poor delivery service this company provides. I hate when my package goes through their carriers and I will request they not in the future!!! Stop using Fedx!! They never deliver when they say they will!!

Delivery time is so vague. They have no way of tracking the delivery, they have no guarantee of delivery, their customer help is awful, Package came damaged. I use several delivery companies and id have to say FedEx is the worst.

FedEx used to be my shipper of choice- PRE 2015. Since then, the company has devolved into the pathetic existence it is today. First, goodness help you if you have ANY problem, because getting a human on the phone (they don't have chat- they're still in dark ages and also do NOT want to hear from you...EVER). Once you do get a person on the phone, they will NOT be U.S. based (which is just "awesome" for FedEx because non-Americans do not know the logistics of U.S. packages and freight- they just read you a script and if your issue is not something scriptable, you're just out of luck altogether). Next, I was LITERALLY told by said agent today that until/unless the SHIPPER called some "obscure dept" for which the agent had no phone number, they could sit on the package "until they decide to deliver" from their local warehouses. The shipper (and only the shipper), the agent said, can request it to be delivered "at any time".

Updated on 05/02/2023: There is not enough room to describe the care-free unconcern of FedEx and it’s employees that I experienced this week. Repeated phone calls to customer service just led to more and more blatant lies. In the end FedEx did absolutely nothing after promising repeatedly to remove their package from a given location on my property. The package is still there (1 week after delivery) where it will remain until someone steals it. Driver drove right past it 3 times despite my repeated phone calls. FedEx doesn’t care-all talk, no action. Oh yeah - they did manage to bill for their screwed up services on an immediate basis. Funny how that works.

Bought a product online. Unfortunately, the vendor uses FedEx as their shipping company. The product arrived destroyed. Usually I check to see which shipping company the vendor uses, but I forgot this time. If a company uses FedEx, I avoid using that company. I have had numerous products destroyed by FedEx in the past. The thing is: when the box is destroyed and you can see through the hole in the box that the product is destroyed, why would you still deliver it? Oh, I know why, because you're FedEx and FedEx doesn't care one bit about customer service. I don't know how it works, but FedEx should be required to pay for products they destroy. Better yet, require the employee that destroyed the product to pay for it. Or, even better: hire people that care.

Waited For A Package. Never received then checked online only to find out the driver who suppose stated a delivery attempt which was a lie. Because if that was the case they would have left a sticker on the door or sent me a notification via email. And sad thing you cannot to live rep.

Refused to problem solve with me/my partner. They keep insisting on trying to deliver while we are at work, and we don't want them to leave my package at the door as we live in an apartment building and there are a lot of questionable people in the area. Why pay good money for FedEx for your package to be at risk of being stolen?

It does seem amazing that there can be so many negative comments about a huge company such as FedEx, well sorry, they seem accurate. I have had 5 out of 5 late shipments sent via UPS in the last year. 4 out of 5 were totally FedEx errors. One late shipment was partially Lowe's fault since they had shipped it late. However, my biggest complaint with FedEx is that they seem to have no idea where the packages are. They text me a notice advising a delivery is arriving today between a certain time. It never arrives. When you look up the tracking number it is in another state! How do they not know it's not arriving today when it is not on a truck for delivery or even in the correct state?!

NEVER use this service for delivery to Illinois—specifically Chicago or Hillcrest facilities. They don’t care. Just thieves—ALL of them. Do they turn their technology off so they can’t be tracked. Close their doors. Use UPSIDE all the way.

By far the biggest scam operation I've ever dealt with. On the first day my package worth over $909 was "lost". It had to travel basically one state over to the southeast. I was lied to about what the problem was, which I knew was incorrect. Then when they admitted it was "lost" and not extra bar codes. I was shuffled around for 8 weeks on complete nonsense where no rep had the same answer. Then they sent a $135 check claiming my package price wasn't confirmed which it was and also proven on eBay by the sales transaction which was half of what the retail price was anyway. How these lowlifes are in business is beyond me. They are a completely immoral company with horrible F- customer service.

FedEx was supposed to deliver my order on Monday, because it's a $3000 TV I waited at home for the delivery. The FedEx truck pulled up. He looked around in the truck then jump back in the driver's seat and sped off, leaving me standing there. I called customer service. They told me it needed to be repackaged and they would deliver it on Tuesday. So I stayed home from work again, the FedEx truck is back, I am standing outside next to the truck. The man is looking in the back of the truck. I can hear him moving packages around and suddenly the truck speeds off and never said a word to me.

This the second time I've ordered a phone from Visible mobile who uses FedEx for shipping and FedEx took 4 to 5 days to deliver when Visible mobile paid for a two days delivery service. The first time it happened I asked why deliver so late when it was for a two day shipping and I was told my package was dropped off after hours, but still it was an two days delivery service and if there was a such thing as after hours then stop charging for a two days service. The second time also took 4 to 5 days to deliver I didn't asked why because I had already figured from the last time which was bogus. When the delivery truck came out last time no one knocked or rang the doorbell my car was parked outside and I was inside my house. The delivery driver left a note at my door saying will attempt to deliver again. What sense did that make to waste time and gas to deliver a note as if I wasn't home, but came back at a later time that day after I had left for work smh...

I ordered a desk and the vendor is using FedEx to deliver. For the past three days I keep getting messages that they attempted to deliver but no one home to accept it. Someone has been home all three days all day and we did not get any Yellowish-Lime green note on our door saying they attempted to deliver. I call at the 1-800.Go.Fedex # and after a maze of IVR prompts get to an agent some will acknowledge FEDEX is having a system issue where their system keeps on sending messages to customers deliver was attempted so just stick to the story that system says No was home to accept I but then if they were there why did they not leave a Yellowish-Lime green note on our door saying they attempted to deliver.

I had to take out a loan from my 401k to cover an emergency expense. After jumping through hoops with the financial institution for 13 days, the payment was finally sent on 4/13. I requested it to be sent Fedex overnight at my expense because after the delay getting the funds withdrawn, I NEEDED it to get here next day. The institution did send it fedex overnight, and I received a text and an email stating that it was leaving Austin, TX (I live in Dallas, TX - about 3 hours north of Austin), and it was in route to be delivered on time on 4/14 by 8:00pm. The envelope never came. I pulled up the tracking # online and saw that the envelope had been through both the Dallas and Fort Worth shipment centers.

I was expected my package on Thursday 4/13/2023. At the end of the day I received an email saying, "Your package has delayed and will be delivered next day." On Friday, I was waiting all day. At the end of the day I received a message saying "a second attempt made, we will try next Monday 4/17/2023". I was at home all day! Nobody knock my door or left a notice!! This is not the first time. I had similar situation before and I had to drive 30 min to pick up my package from the closest location!

So today, April 13th, I was in my car about to leave and I saw FedEx pulling up on the side of the road in front of my house. So I waited to see if I had a package but it was for my neighbor. The female driver walked up to the house stopped about 6ft from the porch and threw the package onto the porch, threw her arms up like gesturing "touchdown", then took a picture and left. I was so appalled. I have read about this company having drivers do that sort of thing but never in my have I ever witnessed it until today. I will never use this company and I hope it goes bankrupt and shuts down. It sad that there are hardly any good reviews about them.

I Ordered $349.00 car parts from a dealer, unfortunately it shipped FedEx.. it NEVER arrived!! Their tracking info said it was delivered, but it also stated "barcode unreadable, label unreadable, label reprinted." (If it was unreadable how was the information reprinted??) I was home on the alleged date and time of delivery, I live in the country with a 1/4 mile long driveway. I also have 7 dogs so no one gets close without us knowing it! The package was never delivered! I checked with my neighbors, nothing!! I filed a complaint with FedEx. They said it was delivered and blew me off. A few days ago I received another package from FedEx (this one was delivered) so I asked the driver. Explained the situation, he asked if we received picture confirmation. I said "No". Told him about the website saying the labels were unreadable and reprinted. To which he replied "That's suspicious".

I wish I read these other 1-star reviews before ordering with FedEx. I ordered a chocolate pretzel pizza for my son at college for his 21st birthday. It was supposed to be delivered on his birthday, April 4th. It is now April 8th and I can't get any information as to why it still hasn't been delivered. Tracking shows it's been sitting "on a FedEx truck" an hour away since April 5th!!! I can't get through to a real person to get more information.

For some reason, every other delivery company including Door dash can find my house, but FedEx sure knows how to leave your package at any old address. To make matters better, customer service can't help you and says, "You have to contact your shipper for any help..." Lol, what a joke.

We use Chewy for most all our dog care needs. They have been 5-star all the way, unfortunately, they only use Fedex as their standard shipping method. Every delivery from FedEx has had one or more problems. Most often it is damaged contents or damaged containers or both. Complaints to FedEx customer service has never yet been resolved the way a reasonable person could expect. One delivery the driver drove or backed over a large Rubbermaid trash vac destroying it and customer service lied and said they would reimburse us for the damage.

Recently I sent something from Philadelphia to France for a client. The charge was about $50, fine. But something was wrong with the address and apparently it was undeliverable and they actually called me and we gave them information but it could not be delivered. Okay my fault. So what does FedEx do? They literally sent the document back to me in their own envelope to the tune of $100 - if they called me I would have told them to throw it away but of course they didn't. They refuse to give me any concession on this. I will never use them again. Stupid policy. Stupid way to deal with customers.

FedEx "delivered" an expensive diabetic replacement device by tossing the package over the locked gate of the wrong house - which is not occupied - where it lay on the ground exposed to freezing temps that rendered the device useless. $400 down the drain. Where do they get these drivers?

Got a door tag saying they had a package for me. Was not expecting package. Called to schedule delivery. NEVER SHOWED UP. Said they would attempt again next day. Never heard back from them. Try to contact FEDEX, they want tracking number. I don't even know who shipped the package, don't have tracking number! Want door tag number, but since they NEVER ATTEMPTED TO REDELIVER THE PACKAGE, THEY NEVER GAVE ME ONE!

I made a purchase from Adidas and it was never delivered. Of course Adidas referred me to FedEx and I filed a claim. They denied the claim saying that they had delivered it. I asked for proof of delivery (like maybe a photograph the way Amazon do it). They basically said "it was delivered because our records say it was delivered" LOL). No further discussion, end of story. Adidas said they cannot refund or replace because FedEx said it was delivered. It's like the chicken and egg scenario. So frustrating and you feel completely helpless and ripped off. Well I will be buying Puma from now on I guess. Thankfully it was only $200 and not more.

Fedex drove their box truck on my lawn, got stuck, spun out, destroyed my lawn, and then cracked a huge chunk of my driveway asphalt off when they tried to rock their way out of the ditch that they dug themselves. I have video footage of the incident. The driver did not stop or apologize. I called customer service and they told me that someone from claims would be reaching out within the day. It has been 6 business days (8 days total) since the incident and no calls yet. I also filed a claim online which has been ignored. There is no accountability for this organization and they should be shut down. Customer service is useless and the drivers are clearly inept. This is absolutely unacceptable. I have video evidence of the event; you think that Fedex would want to do the right thing and repair the damages. I will be uploading the video to every platform that I can think of to spread awareness of Fedex's TERRIBLE service and lack of moral compass. I am livid.

I ordered a case for my phone. Their site said it would be delivered by 4/1. On 4/1 it said it was out for delivery from Port St Lucie. Over 100 miles away. Date changed to 4/2. Still not delivered. This outfit is giving Walmart a bad name.

My delivery was supposed to have been delivered on April 1,2023. I received a text message stating my package, actually a box had been delivered. First of all, I live in an apartment upstairs. I looked out the front door. No box. I looked out the back door. No box. I looked downstairs, there's my big box. I had to go and get the big box which was a little heavy, and bring it upstairs. I don't understand. The door numbers are clearly on the front doors. How can a delivery driver mistake a number two for a number three? This isn't the first time. It's actually the fourth time. Each time I complain a supervisor has not contacted me. It has gotten to the point that I hate having my deliveries from FedEx! I don't know if my delivery will be delivered to the correct address/ door number. I don't trust FedEx at all. But thank God I took pictures.

Fedex received a shipment from the USA for a product that came to $123 USD. I signed a GENERAL AGENCY AGREEMENT giving Fedex the permission to be my broker and pay the GST owing. That was a huge mistake. Later I got an Invoice showing the following:

March 23, 2023 I schedule a pickup for the next day. The next day a FedEx driver picks up my 2 identical boxes. Today (March 27th) one of my boxes is delivered but online it shows the other box was never picked up. I call. Let's start with the fact that the FedEx automated system does not work properly. Next, you have to understand that under no circumstances does anyone at FedEx want to talk to you.

I can't understand why anyone would want to use Fedex as their delivery company! Just finished having 2 failed deliveries in a row again! I called the company a couple of times only to be told that they couldn't help me. They continue to try to tell me that my standalone house has an apartment or a suite number. FINALLY after asking for a supervisor several times they tell me they can get me to technical support.

How is Fedex still in business? This is a large company with absolutely no regard for quality of service or customer relations. It is IMPOSSIBLE to speak to a human being and get assistance. I took a day off from work to receive a large package containing furniture. Need to be here since I live in a coop and cannot allow the package to be left in the lobby. The only information I can get by calling or using tracking number online is that it will be here by the end of the day. It is 7PM and most people would consider that the day has ended. Last time it was tracked was 1AM - no information since then. No way to reach a human - recording says they have no further information. This company should be out of business. It is highly stressful to have anything to do with them! So bad that I just want to cancel this order and forget the whole thing.

I couriered the important document for my visa to the consulate to SFO for overnight delivery on 11 March. When it did not reach to the destination by 13 March and could see the package is in Memphis TN by tracking the tracking number I called the customer service to know when it will reach as it has the monetary impact for me. The Customer support did not had any clue on where the package is and opened a case to check on when it will get delivered. The case is open since then. By the time I am writing this review on 20 March, there has been no update on it. I have been calling them daily but the only answer they have is they are working on it. This is the worst service I have experienced from anyone. Would not suggest anyone to rely on FedEx for important document delivery.

My 1st overnight package w/ all my documents, car keys, etc is MEMPHIS, TN for 2 days now .. because "lost a plane". I am absolutely in tears and there is no more updates and no one to help. So much for paying for first overnight!

Whenever I have something shipped I do everything possible to NOT use fedex. As an example, I purchased a $200 watch on eBay. The seller requested a shipping fee, which was $49 CAD. When it got here these were the charges: Disbursement fee $11, HST + Anciliarry service fees $8.45, Clearance entry fee $54, Canada HST 31.56. In total, I paid $122 in FEDEX fees not including the HST. How is this possible?

Ordered a mattress in a box weeks ago, it has sat in two warehouses, Stockton and now Sparks Nevada. That is an hour and a half away. Already long overdue Fedex assured I'd receive the package by 4:00 pm 3 /20/23. Waited as the driveway is wet from winter snow storms wanted to put the box in garage. Nothing, delayed again why, they say weather, it was sunny nice day. No updates bedroom ready with new frame, no mattress. Nothing, no service, no contact, no idea when it will arrive from a warehouse sixty miles away. Hope FedEx goes out of business. Don't care if that leaves just UPS; they deliver.

I need to speak with someone who can do something more than someone in customer service overseas. My couch was delivered to the wrong address. This person who is living at the wrong address then accepted my couch. I haven’t heard anything back from Fedex other than that they have filed a claim and are looking into it? It’s been 24 hours! Why didn’t the driver go back and pick up my couch, I notified them right away. I’m 7 months pregnant and I have 2 young kids and the 3 of us have to sit on the cold hardwood. Why is this not being resolved? I am absolutely furious. I want my couch and I want it by the end of today!!!!

They have tried to deliver my package 2 times. First delivery they left me a notice and the second delivery they said it was a bad address. How can it be a bad address when the notice was left the day before. And I requested to have the package delivered early and right away and they said they would. It is now estimated to be delivered between 9:40 am and 1:40 pm but not guaranteed to be there except by 8. I will not be here. They do not believe in customer service at all as I could not even reach a person on the phone. Had to call a local store to have them transfer me. I will not use FedEx ever again and I will request any shippers to use the post office or UPS.

I'll never use FedEx Ground again. I've scheduled to pick up three times. And my stuff is still yet to be shipped. Try to get through to customer service to speak to somebody it's a joke. I'm going to tell all my friends and family all the companies that I work for to get rid of FedEx. You're the worst and you suck at your jobs. Total incompetence everywhere.

My delivery was delayed then the next day it went out for delivery it was marked as "delivered and given to customer" on their tracking page when I never received my package because it was not really delivered as my cameras can verify. I could not contact Fedex since they only have a bot chat that does nothing to solve the problem. No wonder why so many packages are stolen and nothing is ever done about it. Fedex gives thieves an incentive to steal because nothing is going to happen to them. Fedex is a horrible service.

I have been having issues with FedEx deliveries for years now. The customer service assistance has always been horrible. FedEx just cares about it's revenue, that's all. It's very obvious, from day one. The customer doesn't matter, and at all. I'm sure if you had to deal with FedEx about an issue, I'm very sure it wasn't a positive experience. That's why it's very important that we spend our very hard earned money, with business that has our best interest at hand. This last offence happened today. I was expecting a packing to go to my PO BOX it was marked delivered this morning at 7:49 AM. The post office doesn't open until 8:00 and as we all know, that FedEx does not deliver to POBOX.

FedEx did ship my picnic table in four days from its Arkansas factory to Hagerstown, MD, an hour from me, Then it made a mysterious U-turn to Indiana. Customer Service said it was bound for Chantilly, VA, a half-hour away, but couldn't say when. After two days it was leaving Indiana; another two passed before it actually did leave, again for Hagerstown. A tracking note appeared about an unreadable bar code label. It finally reached Chantilly with a 10–2 delivery that never happened. (I was home all day, and weather's been fine.) Instead of a local hold and reschedule, it went back to MD with no delivery date. This is Day 13 and I requested a trace and callback and offered to go get it myself. Since Managed Delivery requires an enrollment code that FedEx snail-mails, I'm not sure if or when I'll be able to do that.

Horrible experience - Have been calling since 9:00am on Friday to stop a delivery, was told numerous times that the package would be stopped, was told that the label was cancelled. It's was all inaccurate., They still tried to deliver it despite confirming with me multiple times that they would not deliver the package but it would be returned to the sender. Just awful company to deal with it! I no longer believe anything they say! Terribly disappointing.

I ordered a package through walmart.com. The package was scheduled to be delivered on March 8. By the end of the day FedEx put on their tracking management that my package had been attempted to be delivered three times. They never scan in the package to a door tag. Every time I try to call now to check on my package and it is March 13 no one is able to tell me anything about my package. This is the second time I’ve ordered these packages. The TV stand with fireplace, the first one they claim got damaged and had to be returned. Now with the second one again should’ve been delivered on March 8 and is the 13th and I still haven’t received my package nor will they tell me if it’s being held at the location for me to pick up. When I call customer service, the only thing they tell me is that I have no other choice but to wait on my package. They are very rude and inconsiderate.

If you're a company using FedEx to deliver products to consumers I will not shop with you. The worst delivery I have experienced. I have had 14 packages lost with FedEx in the last 10 months. If you use Fedex.. eventually you will lose customers.

So, so lazy. Package due to arrive today...nah, let's put it off as long as possible. Or the always funny, tried to deliver...uh, no you didn't. Firstly, we were home all day. Secondly, if you did, you'd just leave it on the porch like usual. They just don't give a damn and I don't understand why anyone uses them anymore. There are better choices.

I have ordered a mattress to be delivered to the new address to the new house. I have bought it from Walmart on 3rd of May. Walmart was saying it would be delivered by Friday, May 10th. Walmart sent the shipment information FedEx only on Monday 6th of March at 8:44 am. So, Walmart wasted the whole weekend to send the information to Fedex. So, it is a minus to Walmart. Anyway, Fedex picked up the item on Tuesday, May 7th at 1:39 PM. SO, it took the whole day from mailing/packaging company to pick up the package itself... The final delivery date hasn't been changed on neither Walmart nor Fedex tracking systems.

Never ever ship with FedEx though they "seems" to be the giant in the industry. Totally irresponsible employees and managers who has no commitment to their job. They treat customers as "jokers". They never value customers' time and money. All they want is making more money from customers by exploiting customers' time and other appointments. These guys including the managers are so timid to avoid customer's call or escalation for they know what they do is unfair.

I don’t think I have ever received a package when it is stated that it will arrive. I’ll get a notice saying that it is out for delivery…in my town, and then every single time around 5pm I receive notice that it has been delayed. I may get it the following day…or might be the following week. I never have this issue with UPS or the post office, just FedEx. And they can’t follow my simple instructions to leave packages in my postage bin on my porch (that has a lid) and instead leave right in middle of my porch for anyone to take.

I ordered an iPad for delivery on 3/1. Package was delayed in the FedEx Sanford, Fl warehouse for 5 days. I called FedEx and opened a case to locate my package on 3/6. My package was “found” and delivered to me on 3/8/23. I opened the huge package I received and I was shocked to see 2 large dish soaps and a rug! The items were dirty and it looked like these were items just sitting around at the warehouse. I ordered an iPad which weighs 2.5 lbs. This package was huge and weighed at least 10 lbs.

I have never got a package on time. There are delays every time someone uses this service and as a small business owner I get better prices and on-time packages from USPS. Do not use FedEx. It need to go under. It is an eye sore to everything and working here must be nice because you apparently never have to do your job.

Sent out a package on 2/27/2023 containing important documents. They assured me it would be delivered by 3/2/23 in Mexico. Yes I know it has to clear customs. It's travel documents for an employee to work for us. Still has not been delivered it is 3/8/23 and I can't even get documents back to personally deliver them, can't make copies as must be legal documents

The regular driver that handles my neighborhood listens to music so loud it can be heard in my home from the street where he blocks our drive way. He is also infamous for tossing our packages onto the porch from 8 feet away like he is playing frisbee golf. They [FedEx] also have no real sense of obligation when you pay extra for overnight shipping, and when the package inevitably goes missing and you call customer service because your package has been sitting at the origin facility for 3 days, they admit that their internal scans show more information than the website... WHY?? Then they tell you it has been sent to the wrong STATE, and they're not sure when it will be to you. I wish sellers would use UPS more.

FedEx changed the delivery date 4 times so far, one time to move it earlier by 2 days. Then held it at one location over the weekend, Monday it was moved to Kansas City. That was the day it was due to be delivered originally. They kept it in Kansas City, so here I am on Tuesday still don’t have a chance of getting a delivery until tomorrow. At which case I’m at their mercy as to whether they decide it’s important enough to actually move it to Wichita so it can be taken to my house. I have previously delivered for another national carrier, this type of service would have been incredibly embarrassing and not allowed to happen. And the customer service, even talking to a manager was not helpful whatsoever. They didn’t offer to call the terminal that has the package or do anything at all for that matter.

I ordered a perishable product that was packed with dry ice. This product was supposed to be delivered on March 3, 2023. Today is March 6, 2023, that product will now be spoiled. The product was on the truck for delivery then FedEx sent a message saying they could not deliver due to weather. There was no weather on March 3, 2023 in my area. I am sorry that this happened as I had to cancel my subscription because the carrier the vendor chose was Fedex who DOES NOT DELIVER anything but disappointment. Why call yourself a delivery company when they clearly don't deliver.

I am so over the lack of competency of delivery drivers across the board. I had a $300, 75 pound package delivered to the wrong address and signed for by a persons unknown. The address is plastered in 3 places that are clearly visible on my location. And Fedex just says "oh we will have some call you".

I have had an ongoing issue with FedEx. The last time they "delivered" my medication, I waited outside the day before Christmas with my brother, only to have them lie about attempting the delivery. The time before that, for 3 days in a row, they marked the package as 3 hours delayed, but "Attempted Delivery" 30-45 minutes after the original window. The second day, I randomly went to let the dogs out, saw the FedEx driver leaving, waved as he stopped and looked at me, I put the dogs away and came back to see him speeding down the road. I call and get told "because it's a medical emergency, he will come right back." I say thank you and that I will wait outside for him. I waited 3 hours and there was no show.

In the last 3 months I've lost over $200 worth the product that I've ordered. It says it's been delivered not to my house. They're putting it on the outside of the gate by the road. I saw in the picture @ Lowes. no one will help me. They're blaming it on the person I bought it from. Which is Lowe's ... lowe said I need to get in touch with them? Maybe I just need a attorney. So now when I order anything online 1st thing I ask who is shipping it? What company I will never go with FedEx again.

I was rushed to renew my and my family's passport for an urgent reason. So I found FedEx passport renew and provided all of the information including SS, mother's maiden name, and family's date of birth which was more than the required information. Paid $246.95 and $208.95 but after paid, the system said you can ready to make an appointment at the post office and bring the payment for the check of $208. Post offices never be able to make any appointments available. So I visited Library then I found passport renewal is just $130. And library passport center explain this is fraudulent, FedEx and RushMyPassport charged me for free service of the library and charged 380% higher than the government price.

INTRO: In a world of evolving business exemplified by Amazon and UPS, Fedex is a slow and inefficient dinosaur which is offensively inadequate for the modern world. They continue to eek-out market share against the alternatives only through the price modelling of "you get what you pay for" directed at distributors rather than recipients in which I can only imagine the distributors must be paying pennies on the dollar compared to alternatives. The only occasions in which I have any dealings with this company at all is when online venders decline to use the obviously superior UPS or (dare I say it) USPS to deliver. Thus, any vendor who selects Fedex as a shipping service is immediately receiving a negative review for bad shipping as they selected a service with a well-earned reputation for terrible customer service and an atrocious recipient experience.

I am waiting the delivery of 2 E Bikes. FedEX sends a text that my package is to be delivered yesterday and I need to sign for it, then they no show. 5:30 am today, they send another text and say it will arrive between 12 noon and 4pm and I need to sign for it. They no showed again! 2 hours on hold so far to talk to a freaking human and I am putting up with some God awful ** piano music in the background that I am 100% sure is intended to make you hang up! So I look up their reviews, and they do this all the time! This is the norm! How do they stay in business?

I gave my package to a FedEx driver who said he would take care of it for me. I had already bought my mailing label from eBay for a sale I had made. The driver either stole the package lost it as it never was scanned into the FedEx system. It was a Ground package and local FedEx officials think I must have given it to a Express driver. Even so, within 24-48 hours it should have been received by FedEx Ground for processing yet it never was after 96 hours. My buyer is demanding a refund which I will give. I asked FedEx Customer Service to mark the package (tracking #) so that if it is found I will get it back to resell. They said they would yet when I checked it was never so marked and it was marked as to be denied by Mary Beth. I guess I'm the guilty party and all of FedEx drivers are saints.

I am in the process of receiving 2 shipments from FedEx.

If I could leave a review with a rating of negative, I would. We’ve had the most horrible experience with FedEx lately…Still missing 3 packages out of our 6. One package has been in the next city over for more than 7 days. Tracking says out for delivery, to delayed, to operational error, to weather delayed, to out for delivery over & over. Absolutely infuriating. FedEx is so incompetent it’s unbelievable. Items we are missing are important to us. We’ve contacted all the businesses to let them know our issues, I’ve even contacted FedEx directly to file complaints, each time initiating an investigation. That would be fine if we’d get our stuff.

FedEx are contracted by Chewy to deliver to the front door. The shipping label states DLVR Front Porch. The majority of FedEx drivers out of Middletown PA, I'll say it again Middletown PA are absolute liars. Their so-called Proof of Delivery photographs show parcels left by the mailbox 50 yards from the house yet clearly states 'Left at Front Porch'. I've complained to Chewy, I've complained to FedEx many times, weasel words and empty promises is all you get from both Chewy and FedEx. Amazon, Giant, UPS and USPS all deliver to the front porch. Not FedEx because they must employ drivers who just don't care.

I wish I could dictate the use of shipper when I purchase items online. I would NEVER select FedEx. I am so tired of items being "out for delivery" and they don't show up! They then make an excuse - such as weather - when there is no weather issue. I thought a driver couldn't return back to FedEx with packages still in the truck! And when I do manage to get a package the driver literally stands at the truck door and throws the package!! I have actually watched this happen. Do Better!

FedEx is the worst delivery service out there by far. Their tracking is useless as items never arrive when they state they will, and there is absolutely no customer service. I will not be using FedEx for any personal shipping and I will no longer buy from companies that use FedEx as their shipping service!

I ordered an item on a website and they were supposed to send it to me FedEx Ground. I was signed up for their tracking updates and they sent me a text telling me it was out for delivery last Sunday (Feb. 26, 2023). I wasn't home at the time so I tried to rush home to receive the package since it had sensitive contents in it that couldn't be left outside for too long. It was delivered about 10 minutes before I got home. I pull in the driveway and it's nowhere to be found. I knew at that point they delivered it to the wrong address so I pulled up the delivery info and the picture they took of the package was so close up that I couldn't even make out the front doorstep let alone the house. What little I could see was nothing that looked remotely close to our front doorstep.

Hello! So as some people may not know, FedEx is one of the few carriers that reptile breeders around the world used to ship animals. I had two snakes shipped to me back to back each of a few days apart. Each one was delayed due to the fact that they got stuck at the airport BEFORE my local hub could open. Despite the fact that each animal is sat for four to five hours at a hub a few hours away before being put on a plane too late to arrive to the local airport early enough for morning pick-up. The first one was delayed until 4:00 p.m.

I've never encountered ANY company as dishonest and incompetent as FedEx. NOT ONCE have I received a package by the original scheduled date and, in many instances, package delivery has taken more than two weeks (and NOT during the holiday season). When I buy merchandise, if I have a choice of the shipper I say "anyone but Fedex." I don't know which federal department is in charge of regulating these bozos but they should be severely fined and/or put out of business. They're a disgrace.

FedEx. Yikes. My shipment was shipped just from a place just about 300 miles away on Wednesday and it was estimated to be delivered on Friday. It was postponed to Saturday and then to Sunday. Now I see the delivery is again postponed to Monday. They said on their website is it's postponed to Monday with an exception that customer was not available. Needless to say no delivery was attempted. I was very much home actually waiting for this package every day. There is actually no signature signature required for this package. It's sufficient for them to leave it at the front door. FedEx is not honest and they don't care for their paying customers. Never again with FedEx as I have other options.

If you are reading this, please listen to your consumers. STOP using FedEx and Lasership as your courier. Because we don't always have the option to choose who delivers our package, we are hoping you will listen and do it for us. When it comes to these two companies, I never receive my packages on time or at all. FedEx is fine when it's my regular driver, however, when I don't receive my package, I know it's because it's not my everyday driver. I had a package delivered to the wrong apartment, building, and person. That's right, the carrier, gave my package to a stranger. The carrier called and apologized, saying, he would try to get the package back. The person you gave it to took the package that did not belong to them, to never give it back.

This is the 8th time they said they delivered something and nothing. They said they were here at 7:11 pm last night and there was snow on our walkway and no footprints and absolutely no package. $280 motor vanished and no proof of delivery like the other delivery companies do. Why is this company still in business. Never on time and lies about deliveries. Unbelievable. Just shut down if you can't do what u say. Everyone I talk to says the same thing. FedEx is the worst ever!

Twice now Fed-Ex reported a box as delivered. They included a photo of it sitting by my front door. Only thing. It's not my front door. It's someone else's. To make matters worse the photo of the first delivery at the door is not the same front door/home as the second photo for the second delivery. In other words they delivered two of my packages at two different homes.

FedEx delivered my package to the wrong address and even after proving them with proof of that no one wants to take responsibility for their mistakes. They are stealing from the customers and no one wants to do anything about it.

I had the worst experience with Fedex on my package dropped on Tuesday and still showing pending after 5 days. Customer service said already delivered 2 days ago but can't update pending status for some strange reason and some insisted on verifying on delivery address on my FedEx QR code which was intended by IT not to show address to senders. Made 6 calls from customer service and got no help even though they said to email confirmation of package delivered but still got nothing. Feel very frustrated now and never has this problem with U.S. Postal service or UPS. Hope FedEx to address the delivery issues and my urgent request soon,

I have yet to receive any packages that I have ever ordered using FedEx on time. I have had two packages damaged by FEDEX upon delivery. How does this company still survive when there are better options out there, UPS is way better. FEDEX tracking page is terrible with little to no information/updates, their sms system is also terrible - sends out notices hours after the fact.

Every time Fedex delivers there are problems. I wish there was a way to know when the delivery we will be by FedEx because I simply would not order it. I ordered an expensive and heavy package that was supposed to be delivered within a day of shipping because it was coming from a location close by. The delivery guy lied about attempting to deliver it multiple times. I was only even notified of an attempt the third time, saying he attempted but I wasn’t home. I was home. I was not called and my gate code goes directly to my cell and no hang tag was ever left during any of the “attempts” so I could sign and say just leave it even if you’re too lazy to call.

Ordered a 18000 BTU Toshiba window air conditioner, delivered by FedEx, item looks like it was run over by a freight train, and they still left it sitting in front of my entryway door, this was on 2/14/23, contracted HD immediately.

This company does not care about its customers. Their IVR is extremely hard to get through even to talk with a rep when I had a question. When I finally go through the customer service rep was abrasive and rude. My package was not delivered due to a light snow that happened yesterday. During the day was my original inquiry.

So I sent a package on the 1st of Feb to Ireland at a cost of $93 with a guarantee of 1-3 days, and it arrived today the 16th of February. During that period FedEx had no idea where it was. I called more than 12 times and every time I was told a supervisor would call me back, and they even told me a case officer had been assigned and he would call me, I never got one return call, or a mail. The staff are very clever. They promise to help and then ask you to fill in a survey about them after the call, and then you never hear from them.

What do I say even though it's not going to get nowhere!! FedEx workers sadly are a bunch of thieves.. FedEx really doesn't do any background on anyone? Or have cameras on the trucks? Last year we lost over 50,000 in products.. Just recently 10,000.. We have a case on last year products we have a lawyer but it won't get nowhere sadly.. How do people just steal and not think people have families to feed and kids in school and bills.. My heart is breaking. This is too much to take.. Life is already hard as came be.: do they actually think insurance will cover everything.. It covers nothing.. Why do people make life hard on people.. I just don't get it honestly.. We work hard. We are good to people.. I'm really starting to lose hope in people. Of course FedEx could care less. They are a heartless company.. The people they hire on the phone are like programmed computers.. no compassion whatsoever

My package was of 3 parts 2 were delivered in timely fashion other was lost can't seem to be found so no idea of expected delivery customer service tried to say I gave a undeliverable address...so please how the others were delivered to same address. Worst experience ever!

What's the point of an estimated delivery time and me having to sign if you're not even gonna show up on time. People have jobs. This isn't a one-time deal either, y'all been crap in the past and honestly is why I will continue to use UPS and not FedEx Because you don't have your drivers under control. Then to top it all off, I call the customer service line and a chick named Tracy hung up on me and was very rude. Yall's service suck and that is why y'alls reviews are crap.

I have had nothing but problems with FedEx for years. They deliver to the wrong address. They deliver boxes that are broken open. You can see sometimes they have tried to tape them up but other times the box has been open. One time they dropped the box in the middle of my front yard. That was after a complaint that I filed. I have filed many complaints with them over the last 10 years. They always say they will call within 3 days. 1 time I received a call.

I was supposed to receive a package with signature required on a Friday. I work two blocks from my house and left a detailed note to call me with my cell phone number as I cannot take vacation days to wait for a package that will be delivered between 09:00 am and 1:20 pm. They did not call. They instead left a note stating package cannot be delivered and I could drive 30 miles to the center to pick it up after 6 pm. So I drive the 30 miles to pick it up at 6 pm and they then tell me that the driver will not be back before they close at 7 pm and I cannot get my package tonight.

Always deliver at wrong addresses. Initially thought my package was stolen, but then a couple hours later my neighbor thankfully brought my package to my front door. It's funny this same thing happened to a relative of mine as well. Also big shout out to Spectrum Mobile for using this subpar shipping method. My phone had to be returned to the sender because Spectrum doesn't allow their packages to be picked up at FedEx hubs, like any other normal business would. Do not recommend either company.

Virtually every package delivered here by FedEx in the last 2 years has been late by at least 2 days, even when overnight, or second day shipping paid for. They are never on time & customer service operators are no help whatsoever. Even when they tell you you can pick up your package after 4PM, it's not there & you get told to come back another time. From now on, any company shipping via FedEx no longer gets my business.

Expecting a delivery at my office, a 12-story building and they are saying could not find it, ridiculous, receive packages here all the time. Tried to see if I can pick up across the street because we have a FedEx Kinko's but ZERO. I mean ZERO customer service. All they have is the same toll-free voice prompt that pushes you away from a live person or online, chat bull. No wonder Prime delivery is eating up the market.

Shipped 3 boxes of personal items from Naples FL to Oakville ONTARIO. They 1 of them within 20 miles of receiving them. They 'settled' the claim by refunding $8 more that the shipping charges with no consideration of the $740 contents. Apparently the FedEx employee who took the order had indicated the value as $100 even though the cost to ship was $92. He also was too lazy to enter the detailed list of contents required at customs so we received several phone calls from other staff trying to process the correct the documents.

Honestly, I have no clue how this company remains open. We do about 70 grand a year in shipping services, and I refuse to use FedEx, I can tell you out that out of 10 packages sent 3 at best would get to their destination on time, the other 7 were either late or were lost in transit. I have since switched to UPS haven't had any issues so far.

BUYER BEWARE! This company is the worst one EVER for shipping! 8 out of 10 packages are either misdirected, damaged beyond repair, or NOT DELIVERED AT ALL! How they stay in business, I cannot fathom! Use almost ANY other shipping company for better results!

I recieved notice on the first that a leather jacket had been delivered, but no package was on my doorstep and the photo on the delivery notice was not my porch. I filed a missing package complaint with FedEx. Nobody contacted me in the last week, so I called FedEx today. After spending almost an hour on the phone I was told that the complaint was closed, it's not their problem, and that I have to follow up with the shipper in Pakistan.

I live and work in Fort Lauderdale, Florida. I've had issues with FedEx for a long time with unexplained delivery delays within Florida. I sent out four envelopes for delivery last Tuesday, February 2, 2023 within Florida and two other states. Today is February 6th and only one of the four has been delivered. You cannot reach a customer service rep on the phone. You're told by a bot voice that there is no further information on the delayed package. I'm thinking of advocating at my company for a change in overnight delivery service. FedEx is just not reliable at all; it's been a very long time since they were. And yet, they're still the default service. Thanks for listening.

The real problem with FedEx is that you are surprised your delivery is late. It is your own fault for using FedEx. They lie. They obstruct. They overcharge. They overpromise and underdeliver. Stop using this company and see what happens. Suddenly customer service will increase. JUST STOP USING FEDEX.

Standard overnight is $97 for Small envelope sent Feb 1st. Delivery around noon Feb 3rd., a day late. FedEx customer service said nothing they would do. FedEx no longer stands behind their service. I would have done much better with a USPS stamp and still had $96 in my pocket!

FedEx is a horrible business and it is a travesty that this is the default shipping option in the USA. They will only deliver during working hours, when customers are not at home to sign for packages, and once the delivery is missed they do not make it easy to arrange to pick up the package at an alternative location. Additionally, many drivers will say they "attempted delivery" without even knocking on the door or ringing the doorbell. If you try calling customer service, you will not be able to speak to a human without a tracking number, and if they don't have your tracking number in the system then the automated line will hang up and refuse to let you speak to a human. Their system will say that packages are delivered, even though a handwritten note from the FedEx delivery person says that they made a delivery attempt and will try again tomorrow (when again the customer will be at work and unable to sign for the package).

FedEx is inferior to UPS, and even USPS, in every way, They lose packages, takes days for a ground pick-up and then days more to deliver the package when UPS will pick up the package the same day and have it delivered the next day at ground-rates. We only ship FedEx collect to the customer’s account, Express (because they seem to lose fewer package with Express collect shipping). And now even that is totally messed up. We are continually billed for shipments that are CLEARLY labeled collect with the recipient’s FedEx account-number, and it takes an hour or more on the phone being transferred from on extension to another (and sometimes even back again to the original extension) to get it straightened out. (We’ve even been invoiced for late charges on those incorrect-billings.)

Fedex care not for its customers and users, I had called to cancel a package that was sent out as it was later discovered as "Fraud" -- as the buyer for whose order was being shipped out turned out to be an internet scam artist. When Fedex was alerted of this they stated they would be in urgent contact with the driver and put a pause on the delivery, only to find out an hour later then went forward and shipped it anyways.

On January 13th of this year I had my friend pay $80 to overnight my wallet that I forgot at home while I was on vacation. She sent it to Universal Orlando Endless Summer Resort. We both figured since it is a hotel that is manned 24 hours, including their receiving dock, that there should be no issue with the package arrive by noon on the 14. On January 14th at 11:26 am, according to the tracking information, the driver was unable to deliver the package because the "business was closed". From what I have gathered from taking with the hotel is that the drive came into the hotel to deliver the package and was directed to receiving, where he did not go and instead claimed he couldn't deliver it. The package was finally delivered on the 16th. Two day after what I paid for.

Those people cannot read the street signs. They don't pay attention at all. They delivered my new credit card to somebody I don't know who. The recording from Fedex says I should walk around in the subdivision and ask the neighbors if they have it. Most men hate the stones speak English. I would have to hire a translator, Besides that my subdivision has 1000 houses. Why would I have to walk around to find my delivery? Absolutely disgusting service. Have really lazy stupid people employed.

Ringing your customer support to seek help in delayed delivery. Blatantly false claim of no access. Your system claimed Fedex driver tried to deliver a part of the order today at 10h45 at the delivery address.

Several times now they show “out for delivery” on Saturday but instead of delivery, I find a note online saying no one was here. We were here and we were watching. We have an indoor dog that always barks. We always check when the dog barks. Weekday delivery, no problem. For some reason, Saturday is a problem. I can’t depend on them to deliver on Saturday.

The automated system was not helpful at all in assisting with changing an address or when trying get the package held (will not be home at time of delivery) and the automated system would not process a request to speak with a live person and has no option to resolve the issue.

A few days before Christmas 2022, a FDX driver knocked on the door and gave me a $100 gift card due to he had damaged the decoration lamp placed at our front door. He had reported that incident to his supervisor, and the company handed over a gift card, and since then we could replace the lamp with the gift card. He surprised us with his honesty; we even forgot to ask his name...! God bless him, and he could be a great asset for the Company.

My package was supposed to be here by 1:50 pm. It was wine, so I needed to stay home to sign for it. It never arrived. I called FedEx, the automated message said the same thing. When I asked to speak wot a real person, it hung up. I called back 3 times. All 3 times It hung up when I wanted to speak with a representative. Truly abysmal customer service.

I called just to confirm a delay because tracking says it's still 5hours out on a truck somewhere as it was in transit from a stop. The last stretch of travel was 5hours away. But no one could tell me where the package was or if the package was delayed from the posted time of delivery which had already past. That said I called just to ask where the package was they said it is scheduled for delivery on the 26, but I said yes that was the original time, but that was updated and the new delivery date was the 24th between 10:30am and 2:30pm. They said no the scheduled delivery date is the 26, I said again that was updated and changed to the 24th today. It was like going around about. They took me around in circles no matter what.

I have a FICO score of 850 and this moronic company sent a Government duty charged to my product to collections instead of making attempts to reach me. I am furious. The first letter they sent was never received by me for some reason. The second letter that I received was a warning. So, I called and paid in full. In the interim, they sent the $50 due to collections. SO, it took them 60 days to send to collections. They never called or tried to reach me in other ways to have me pay. I will NEVER use FedEx again. This is a horrible company and there are much better options.

FedEx once again left my packages out on my driveway in the pouring rain. They are absolutely pathetic and don’t conduct their business in an ethical manner. They completely ignore delivery instructions every time. They should be put out of business! They are the WORST!!!

Is it that difficult to follow instructions?? FedEx doesn’t care about you or your package. Neither do their staff. Every single delivery, never once followed instructions. Always placed in front of an active doorway. Enough is enough!!!! FOLLOW DIRECTIONS.. IT'S NOT THAT DIFFICULT!!!! Why do I have to suffer every few days contacting a customer service rep to file a claim to complain? Why is nothing being resolved? Corrected? Why do I have to break my back in an active driveway to move contents whole when you can easily follow delivery instructions listed and provided and delivery properly??? Are you that incompetent? Or simply just don’t care? I believe it’s the latter.

Lousy service and charge a lot and guarantee delivery on time but they lie. Please don't consider using their service because you will regret it. They even printed the delivery time on the label and when I complained they said it was delivered as supposed to be..liar!!!!

FedEx is known for destroying packages during shipment. USPS loses packages, and UPS (more expensive, generally is good). FedEx does not honor insurance claims. They deny all claims and then you have to fight them tooth and nail on the phone to get them to reverse their decision. I will now use UPS. Bye FedEx.

Delivery was NOT made. Photo of package showed a house not even on my street. FedEx told me they would get back with the following day after an attempt would be made to have the driver reacquire my package - this did NOT happen. Tried calling FedEx customer service, I was on hold for an hour with no answer. Their automated system is horrendous, their virtual assistant does NOT assist. FedEx local locations are useless for help. All in all, FedEx is one of the worst when it comes to customer service. -10 out 10. I’m not sure how they stay in business.

A package was sent to me via FedEx. On Monday, FedEx made an attempt to deliver the package. I was not home. They then attempted everyday after for the next 5 days, so far. I was home each time they claimed to have made the attempt. Like so many of the other reviews, the tracking site claims that I was not at home when I have been. When I called Fedex, I was told that the package was passed off to the local postal service but they would not tell me if it was USPS or a local courier service. They could not give me a phone for the courier/postal service because they didn't know the specific carrier. I was told that the seller used FedEx's budget service and that after FedEx passed the package to the courier, FedEx is no longer responsible. I was told to contact the sender who referred me back to Fedex. Neither would take responsibility for the package. If I could give zero stars, I would.

My package is to delivered three days ago and I have yet to receive it. On first day of promised delivery date I found out my package never left distribution center. On second day again never left the center. On third day it was put on the wrong truck. The whole times I received tracking with misinformation indicating I should receive it by end of the each day. Fedex is so unreliable and worst company to deal with. I will never use them again and will ask all my shippers to use different shipping company for my future shipping needs.

I caught the driver blasting music and sending no alert about the delivery arrival. When I opened my car door to ask WHY he didn’t place the place where it can’t be viewed from the public, his ignorant response was “you have cameras”. As if thefts don’t occur in front of cameras. He clearly did not come on the porch to see the messages or bin to place for safety. When I called to place a complaint after several of these incidents and leaving my gate cracked (but did not find that way), the service representative was just as ignorant and didn’t want to escalate to a manager after asking several times. Do YOUR BUSINESS with UPS, if possible.

My tracked shipment was held up in transit, things happen, I understand minor delays. Then on the new delivery date, while working the front counter at my open business, I receive an alert that they had attempted to delivery the package but the business was closed and no one was available. The 50+ customers and employees who have come and gone from the business for hours seemed to be able to open the door just fine. The customer service line is just a voice activated loop that does not provide much information or help.

Do not use FedEx or FedEx Canada. Not only are they slow and massively disorganized but if you have a disagreement with them they will screw with your future shipments. Stay away from this company!! Every day this week they said they attempted delivery but did not. When I called to have them hold it, they said they had it done but they kept it all week, over 7 days, saying it wasn’t available for pick up still and would continue to attempt delivery, which they never did. I called and cancelled the shipment because I don’t ever want to deal with them again. Extremely unprofessional!

I was getting my medication delivered from the Iowa City River Landing Pharmacy on Thursday. They, FedEx lied and said nobody was home yet I was home all day to accept my medication that I needed desperately. So today, Friday, I waited all day. I get a text message saying they tried to deliver but nobody’s home. I’ve been in the house this whole time so again they lied.

I've been waiting for my package to be delivered. Tried calling the morning of delivery to change location for delivery and they still left it at my home halfway on my porch so it was stolen. Fedex customer service was rude. I'm trying to put a picture online.

Do you folks have issues with missing mails/packages? For us it is a daily thing. One or more homeowners in our neighborhood post messages in our neighborhood WhatsApp group asking if anyone has received their mail/deliveries. I missed one SUV tire in the month of November. I received a message from Walmart, that the tire will be delivered that day with FedEx tracking#. FedEx tracking website showed that the tire was out for delivery from Braselton, GA at 6:16am. But it was not delivered until 3:00pm the next day. Then asked for an update on the FedEx website because my tire was flat and local tire shops did not have that tire. Interestingly, I got the text message that the tire was delivered on the previous day at 8:30pm within the next few minutes of my update. Now I saw the FedEx website also showed delivery time of 8:30 pm the previous day which was updated after 19 hours. I have not received the tire, though.

FedEx is so terrible, that if I see something I want to purchase online and FedEx is my only shipping option, I literally won't buy the product. I know I will either never get it, or it will be absolutely destroyed. Cases in point:

I had a package that was to be delivered today. Received a text saying delivered. I get home and no package anywhere. I got on the FedEx app to see what’s going on and I had two deliveries listed both saying delivered. So I click on the delivery that should have been delivered today. It has the info from the other delivery which was last month with the picture of the last delivery… ok, so I click on the past delivery and it just drops me from the app.. I can't click On proof of delivery either. So I go to Google and go through FedEx that way.

Unable to add address to delivery manager even after multiple attempts and then tried to connect to customer care representative, call dropped while looking for options and couldn't connect to them...

This is such a slow shipping company. I don’t know how they’re even in business to be honest. I ordered from Jellycat a month ago and it was shipped on the 19th. Has been in the US for a couple weeks now and I still don’t have it. Makes no sense. I’ve had other experiences as well with just ridiculously slow shipping.

I had shipped a box to BC Canada as a Christmas gift, 2 packs of chocolate, baby clothing and some adult used clothing, I paid $112 took it to fedex office with 3 documents for customs, it arrived to Canada, got stuck in customs because there was a snow storm around Christmas, they said there was customs issues even though I filled up all necessary documents, so they shipped the box back to me and charged my debit card without my permission additional $66.05, I called them. They were rude and did not negotiate or feel sorry that I had to pay close to $200 and the box did not arrive to the people that I sent them the package as a Christmas gift, sooo disappointed and I will never use them or trust them even to ship a bag of potato chips....

So I was told my package would be delivered this past Saturday so I stayed home all day and eventually checked my email around 8 pm to see that they say they tried to deliver it at 5 pm. Mind you I’ve been home all day waiting. I check and no door tag so I checked my security cameras for that timeframe and they had in fact not been to my house at all. They lied. I did a little research and found that they do that a lot. Say they delivered the package when in fact they haven’t. Sucks for them to do that.

We purchased art at an art auction in November and was looking forward to having it delivered today (January 8, 2023). We received an email stating it was delivered this morning at 9:29AM. It was not at the front door as the email stated. Further, a photo showing "proof" was attached. The photo was blurry and showed concrete with a small object on the corner...Not sure what it was, but not our package. The driver clearly was lazy. I immediately contacted Fedex to get them to message the driver, but they refused...saying they're not allowed to contract the driver. I completed the report and will contact the Art Dealer Monday. We live in Land O' Lakes, Florida. Fedex clearly does not care. They used to be a really great company, but no more!

Ordered products to be delivered 3 times from two different venders, each time Fedex was to deliver, Each time delivery dates were days after the original scheduled date. With no bad weather in any of the states they were traveling through. One item I had to return, so packaged up item with label supplied, dropped in drop box. Sign on box said will be picked up at 6:00 PM every day. It was three days before it was picked up and entered into their system.

I ordered wheels and tires. Tracking said for three days it be delivered 1/6/23 between 12 and 5 pm when loaded on the truck for delivery at 6:30am. So I waited all day. I watched the truck drive by. At 6:08 pm the tracking showed it returned back to Lebanon. Now I'm ready to cancel. I can't miss work for multiple days. Even a heat or plumber give you a call with two-hour window and show up. Guess only FedEx workers at the Lebanon Ohio location don't give a damn about customers or service. What's funny is I never signed any contract. That was the business that hired them.

A package was shipped mid-Dec, from Harry & David, by FedEx #**. The information on the packing slip contained the correct name, address, and phone number for delivery. The package arrived at the Palmetto, FL center 21 Dec, and began the 14-mile trek to our apartment. The tracking details show 14 failed attempts between 21 Dec 22 and 6 Jan 23, due to "customer not available or business closed." We were home every day except 2 Jan 23, and by the way - a hang tag was never placed on the door showing an attempted delivery. I noticed on 26 Dec the tracking details annotated "incorrect address." So, I called 1.800.463.3339, and after what felt like an hour of following system prompts - I actually got to speak to a live person. I stated the address on the Harry & David label was correct, and the FedEx lady was kind enough to open a case (#**) to ensure it matched the H&D label.

I was not able to be with my daughter on her birthday, and I wanted to surprise her by sending her something at her school. FedEx decided arbitrarily not to ship the item to arrive today her birthday, but decided to ship it and arrive on Monday. FedEx did not notify me nor the company with whom I purchased the product by 5 pm so therefore I had no idea that there it was not going to be delivered today. This is completely incompetent. I have a divorced dad trying to connect with my daughter on her birthday and FedEx is now blown that chance. I will never recommend FedEx again nor ever use them again and have many times over the years. This is completely unacceptable and even just getting a full refund is not compensation enough for the damage this has done.

It’s my belief my box was stolen from a FedEx employee. I sent two boxes. One got to its destination and the other is in the wind. The box in the wind had valuables inside which I’m sure they scanned and knew exactly the contents. I’m beyond upset. These were gifts for Christmas and cannot be replaced. Someone needs to do something about the stealing of packages. We trust these companies. Not anymore!

We have had nothing but trouble with FedEx Ground & Freight. They will not pick up anything the same day, even if you have it scheduled by 8 am. (We've never had this problem with UPS, Speedee, or our other freight companies). If you actually need your parts picked up, find a different company. They rarely accomplish what they say they will over emails or phone calls, and their website is a joke for scheduling.

Every time I have Fed Ex deliver anything, they will put it outside my gate, throw it over the gate, or put on the driveway. Our front door is thru the gate then about 6 feet past the gate. Today it's pouring rain, I had a heavy box delivered from Costco with sugar and other items, he left it in front of the house, 3 feet from the gate. Good thing my son saw him or the box would have been too soggy to pick up and the sugar would have to be replaced. They all have poor customer service, and lazy drivers.

We sale nails products and expected Fedex to delivery on Thursday 12/29/2022. There was no delivery on that day but on tracking information Fedex blamed our business closed but it was not true. On phone contacted with them they blamed on the weather and told us will be delivered on next Tuesday 01/03/2023, again there was no delivery on Tuesday and we tried to contact them on the phone, they said tomorrow. There was no delivery either on the next day, we called then respond was " will be delivered later today by 8:00 pm" but they also sent me the notification via email with a note" we are unable to delivery today because we need the special equipment " We called again and requested to talk to the manager ( we forgot to ask for his name) since the representative can not answer our question. The manager then said, we do not have the drivers available now then have to be tomorrow.

I shipped a letter (FedEx Pak) standard overnight on 12/22 to myself at another location and was charged $47.55 - for delivery the next day. I did not receive it (totally panicked!) until 12/29/22. When I called to challenge the charge, I LITERALLY was told by Diane, our account representative, that they could not guarantee it or credit us the charge and that "every other carrier has the same problem." When I said, "But I didn't use every other carrier, I used FedEx," she again reiterated the same thing. I swear I will NEVER EVER use FedEx again.

Ordered from walmart.com, my pkg was suppose to be delivered on the 1st, then 2nd and then today (01/03/23). Had been waiting most of the day-only to have an alert stating it was delivered... BUT IT WENT TO THE WRONG ADDRESS!! Had to open a case with FedEx and walmart.com. FedEx is the UNreliable delivery company I have come in contact with. Perhaps if the business that is using FedEx were to charge FedEx for all the refunds or replacements that particular business had to give, then I bet FedEx would hire drivers that could actually READ!!

Called 5 times. Approx 15 min time spent on phone, have lost package and not been delivered, unable to speak with real person, kept going through loop in an automated system and then hangs up before even trying to send me over to a real person. Package cannot sit in rain and they've missed delivery date two days in a row. Have had nothing but poor relations with this company. And if it was my choice I would never use this shipping service again.

FedEx has been providing photos of delivery. However, the photos I have been consistently receiving are totally useless. They seem to show the bottom of the FedEx truck, but they provide NO information about delivery. I have phoned *THREE TIMES* to complain about this. Each time, I have been told that they would contact the station manager, so that the driver can be instructed to provide appropriate photos. NOTHING has changed!

My delivery supposed to be overnight because I'm flying the next two days (that is what I paid for) but now they are not sure when I will get it... Unreal!! Bad service and UNPROFESSIONAL. I will not recommended at all

I have called multiple times with the same result. Nothing. I have a LOOOONG driveway. At the top of the driveway is a tree with a sign on it that says, "Please Put Packages In Cabinet." At the end of my drive is a cabinet under a carport where packages stay dry. They leave my packages under the tree with the sign on it that basically says, "DON'T LEAVE PACKAGES HERE". This last delivery was left out in the middle of a thunderstorm and when I tried to pick up the box, it just fell apart. This continues to happen over and over again.

Its been three days now past the delivery date they had given me and still nothing. They apparently just will get a talking to ...Unreal. They should be responsible for some kind of reimbursement. At this point what good is that little speech they are getting to receive nothing. No consequence for ruining a family holiday gift. Will not recommend. Still unsure of when my package will arrive. Simply bad service.

On 12/09/2022 my package was shipped via FedEx from a company in GA. Tracking shows the package in Braselton GA since 12/9. A claim for $998 was filed on 12/19 and approved for $151 with a payout for $100. The FedEx rep claimed that the company the shipment came from approved the $100 payout, which is untrue. The replacement cost for the part will be around $1000 (being that it will include having to code the part to the vehicle etc.). How does one insure a package for $900 and FedEx decides to pay whatever they see fit. This part is for my main work vehicle, which I cannot use until I receive and install the part. The customer service in this case is unacceptable and I will make certain that I will not ship with FedEx in the future. Who do I call to get this resolved?

I have a shipment from FedEx that was shipped out 12/19/2022 and still do not have it. It is now just pending where it is sitting at. No updates. You cannot even get through to a real live person when you try to call FedEx. All I read and see on social media is nightmares about FedEx. Not my first deal with these monsters. They had threw my oral chemo shipment in the bush at my house two months ago, how do you make a complaint when you can’t get through. And then the so-called fill-in driver was driving a U-Haul truck dressed in street clothes. But we are all to suck it up because yes felons do deserve jobs but I don’t think with FedEx or UPS or any sorts when you’re dealing with medications or expensive items being ordered and delivered. So kudos to FedEx. I lost all respect two months ago and I guess I won’t be getting my wig, yes I am a chemo patient so the bastard whom had stolen it, I guess please enjoy it, there’s a place in hell for you!!!

I order a lot online so I can verify I have lots of experience with FedEx and I have had one on-time package out of the last ten. I’m currently waiting on a package today that was due by 12/24/22. If I have a choice it is NOT FedEx!!

I dropped off a package at a FedEx drop off and never receive a confirmation number. I went back to get one and they said once it’s in the computer they have no record of it that I had to call FedEx office so I called FedEx office and they said they had record of it being pick up and they’re looking into it. So I filed a claim and every time I called (4 or 5 times) to find out the status I made sure to ask if it was picked up and they told me that it was picked up, but it was still being processed. Three weeks later they told me that they’re not paying me because I have no proof. Now I’m in the process of hiring a lawyer!!!! DON’T USE Fed Ex!!!

When I order a product from a company and they say it’s shipping it FedEx I can always count on it being late. This hasn’t happened once or twice but at least 4 or 5 times. They say the package will come on a certain date and it arrives one or two days later. I don’t know how they stay in business, I guess they have cheap rates.

One star is too high of a rating. The last 5 packages that were to be delivered by FedEx were “out for delivery“ multiple days. Getting through to customer service is a joke. Worst service ever. UPS, USPS and Amazon have no problem finding my house but FedEx can’t seem to find it even though their truck drives by my house. I got an email saying they couldn’t find my house. When I was finally able to get through to a person (this took multiple attempts and the automated service hangs up on you) they had no answers and just say “it will be delivered tomorrow “ but the next day I still have no package.

Ordered a gift 12 days before Christmas. I know I can expect delays around this time. However, this package has been sitting IN the distribution site IN THE SAME STATE as delivery about an hour from the address for a week now. Fedex's automated phone system will not connect to anyone to speak to me. I called the shipper, they have no updates either. How is it Fedex has been "sitting" on a package for a week an hour from the delivery address and there is no bad weather at the delivery address? I lived there for 10 years and I know even if they do get bad weather it goes away in two days because it's just too warm in general. That is sucky service. Put the package on the truck and get it there. It is literally an hour away.

I paid for overnight shipping and it has been over 4 days and package has still not budged from transit. The people I talk to from customer service keep saying they have updated the status of package as being high priority and that they will call me back with any updates but they have not done that yet. The special notes written in the tracking say it's out for delivery while the package is still in Memphis. Never use this service, have never had to go through this much stress for a package. They do not care about the customers and will lie to you just to get off the call.

I was to receive a package on Dec 22, 2022 shipped via FedEx. The package was not delivered. I checked their website and it read, "Out for delivery". From Dec 22 until Dec 26 I got the same message. I filed a claim for obvious reasons. On Monday Dec. 26 FedEx replied that the package had been delivered on Dec. 22. I tried to reply to their email but it was sent via "no-reply". I called FedEX and was told by an automated recording that they were closed for the holiday. Since when is Dec. 26th a holiday? I have video cameras by my front door and no delivers were made on Dec 22. I had also requested updates but none were forthcoming. I can only conclude that the package was either stolen or delivered to the wrong address and FedEx changed the "out for delivery" over several days to "delivered" to cover their mismanagement. I also involved the shipper Home Depot by explaining to them my problem with FedEx. I will never again use FedEx and tell others to do the same.

I ordered my package over 3 weeks ago and it was supposed to be here Saturday. 2 days later and it's still not here. When I called the guy said it should be here and then said it would be here tomorrow. He also argued with me when I told him it should end been here on Saturday. Don't get me started on how long it took me to get ahold of someone. Fedex’s recording system is a joke!!!! It shouldn't take 4 weeks for a package to come in.

FedEx delivered 15 of 25 computers ordered. They gave me a phone to sign with nothing but a signature line. When I realized they did not deliver the full shipment, I attempted to contact them. When I tried to contact a FedEx Representative I could never get past their automated system. It just stated the representative has no further information. If FedEx =is making deliveries there should be a way to talk to a person, not a computer to resolve issues. Also FedEx has made several deliveries and just dropped the packages off on my driveway by my garage, not at my door. They apparently are not interested in their customers.

Recipient had moved so package was undeliverable. We called to update recipient's address and was assured package would be forwarded. It never happened. We have called 5 times to request shipment be returned to us. Instead we were told it was given a new tracking number and delivered to Olive Branch MS signed for by J **. Our case# ** was closed. . Last time we called we were told we have no other recourse than to file an online claim. When we have tried to file a claim online we keep getting an error message. Online we cannot get past the virtual assistant. We were told not to call again. No one is interested in helping us - the package contained collectible comics worth a bunch. We are not happy!

FedEx is the worst delivery company ever paid for overnight shipping and still have not received my package and it’s been 2 days. I rather use Ups than FedEx and the customer service is horrible. The weather not bad here.

Spoke to two reps to send package return to sender. Both said it was complete. Package ended up at address I didn't live at anymore. They both basically lied or didn't know what they were doing. Either way it's disappointing.

In Seattle and we have some bad weather, understandably delivery trucks may be delayed due to ice and snow. But I have seen out my window the past 3 days about 12 UPS trucks hammering around with chains on making their deliveries on time, and I've seen only 1 Fedex truck down on the lower main road making deliveries. This is Seattle not Minnesota, the streets are barely covered in anything and yet I see no Fedex trucks moving around. Even the USPS trucks and deliveries are everywhere. Very poor. I always choose UPS when I can for shipping, they are so much more reliable.

I called FedEx about changing the date of delivery on a package. The agent said she took the necessary steps to ensure the package delivery date was changed. The next day I received a notice saying package was out for delivery. I call FedEx. The agent assured me that the package date was changed and the package would be delivered on date requested. Later that day I get an email with a picture showing the package was delivered when it was not supposed to be delivered. The package can not be overnight outside in freezing cold temperatures. It will ruin. I called FedEx and the agent says nothing can be done and that they can’t pick up the package unless the shipper contacts them. This was an online order. The company is not answering their phone as their business is closed for the day.

I would never use Fedex again after this experience, I was getting my new phone through that I desperately needed and it was shipped through overnight service but you know how Fedex do. They never even attempted to deliver my package when it's been at the local FedEx facility from almost 5 am in the morning my package was supposed to be delivered and when I call to ask about it no one gave any information on if I could pick it up at the local facility of where it's at or guarantee that it would be in my hand today.

Usually their sub-par delivery service is tolerable. Until my recent experience, they delivered my Christmas gift to the wrong house! Good luck trying to get a person in customer service. I have had tolerable issues with this service, such as giving packages to random people visiting my home, leaving chewy orders at the bottom of the drive, and even bringing packages up to the fire ant pile by the corner of the house. That stuff I can deal with, because I understand FedEx doesn't take care of their delivery people. But to have horrible customer service on top of that is absolutely wrong!

I had a package delivered last week. The driver flew into the shared driveway, flew into my driveway, threw my package on the porch (all glass), then flew out the driveway leaving marks!! Called to report the incident and I was told someone would call me back with a resolution. It has been 4 days and I still have not received a call. Very disappointed with their customer service.

Today was the second attempt for a delivery from their end after messing up the first attempt when I had left detailed instructions. Only today they couldn’t do their job to check for the door tag they left at my door yesterday. I was here waiting at my place and for precautions I left the signed door tag and I still received a text 20 minutes later that they could not deliver my package?! What’s the point of the signed door tag? Also I was here! I called customer service and their options were to drive 20 miles away during peak traffic (5:30 PM) or be home again tomorrow? Umm I can’t take another day off for a single package that may or may not be delivered by their incompetent driver. I blame Verizon for using FedEx…It would not happen with UPS.

So, my mom and I live on a hill in the middle of nowhere. We got a text saying our package has been delivered. We were expecting a package at our doorstep. We looked hours for the package. It was down the road thrown into the ditch.

I am having my online delivered, regrettably, by FedEx. Both, my wife and I waited at home all day after a text message from FedEx about a delivery to on 12/19 (today). Throughout the whole day NOBODY came, called or texted me. At about 5pm I called Customer Service Number asking for an update. The representative listened, offered her apologies, and then put me on a "brief" hold and ... hang-up.