FedEx Reviews

I have had many packages delivered to my business. UPS is almost always on time. FedEx is almost never on time. FedEx just plain sucks and their customer service is no better than their delivery service. When I ship, FedEx is never the choice. I would personally drive a package across country before I would use FedEx.

I ordered a pair of boots specifically for Thanksgiving Day. I followed the tracking and text messages because I requested the messages. They gave me 3 different delivery dates and when they were delivered they were delivered to the wrong address. The incompetent driver didn’t have enough knowledge to call me to be sure he was at the right place. He took a picture which was BLURRY WITH A BLACK RUG IN FRONT OF THE DOOR, and I’ve NEVER had a rug of any color in front of my door. Each time I call you can never talk to a real person because they know the whole company is sorry and incompetent and don’t care about anybody but themselves; it’s not only holidays it’s like this all the time. So I’m out of money because of careless negligent drivers like these. If I could rate them a ZERO I would. I wouldn’t order pet food for my dog from this worthless company. 😡😡😡

I do my first bad experience with Fedex. My brother sending me my medicine by Fedex. I track with my tracking number. Expected delivery on 2nd January 25 before 5 pm but today 3rd I’m waiting at home, still waiting no any update, no delivery. Never know where my parcel. I need urgently my medicine but no one help at customer care. Very bad experience with this people.

This is the second time within a month that I had a furniture delivery expected from FedEx. The first time, I stayed at home all day, only to have them that night update the delivery to the next day. Today, I have been waiting for a delivery that was scheduled for 10am - 2pm. It is now 2pm. No delivery, no update on the website. Says "on the way" in NJ since 11:57am (I'm in NY), but " out for delivery" still not checked. Another wasted day. I will NEVER again buy from a company using them for deliveries. A word to the wise...

Totally Incompetent. Fedex sent me a notice informing me my furniture from Wayfair would arrive on 29/12/2024 between 10- 2:30. It weighed 70 pounds and I didn't want it sitting in front of my front door so I waited. At 3 I called. I was told it might still come. Zero. I wrote a virtual assistant (machine) which gave me no information, mindlessly saying I would be contacted before delivery (duh!). I called a human employee on Dec 30th. Ditto. On Dec 31st I received a last-minute text informing me it would be delivered 2 hours later. But I was not at home at such short notice and instead of leaving it at my front door they left it in front of the garage, looking on to the street, where anyone could take it. Date of experience: December 29, 2024

FEDEX was unable to reschedule delivery of a package. This is the kind of thing a shipping company should be able to handle easily, right? I used all avenues - chatbot, their FEDEX (non) Delivery Manager feature, talking to two Customer (non) Service Representatives. In the end, delivering my package when it worked for me was simply too much for FEDEX. Even in an age of poor customer service, theirs stands out as being particularly awful. Never use them if you have a choice.

My 86 yo mother sent a package to France, which failed to reach its destination, and was eventually returned to her. FedEx has refused to refund her the $353.11 they charged her, using various excuses. I called and spoke with the Customer Service rep and they wouldn't even elevate the complaint to the Supervisor level. Just awful and predatory. They should be ashamed!!!

This shipping company is terrible! It is almost impossible to get a live person on the phone. I paid $5.55 to reschedule a delivery day per their website and instead they took my money and delivered it on the day I was not home even though I left strict instructions for the Driver that he did NOT follow and left a doortag saying he could not deliver it because it required a signature. The package did NOT require a SIGNATURE. I've called 5 times in 24 hours and there is no accountability! The website is horrible as well. The information is not updated regularly and doesn't give current information. They are so big and animated that nobody has a clue what is going on. I would never recommend FedEx to anyone. Like the rest of Corporate America, they are too big to fail.

This is the worst delivery company in america, they don't ensure adequate delivery, they don't ensure customers gets their packages. UPS AND AMAZON ARE THE BEST TO USE IF YOU WANT ADEQUATE AND CLOSE TO TIMELY DELIVERY!!

I am completely dissatisfied with my service. The package my husband and I were receiving needed to be signed for. We were originally expecting our package between 9am and 1:30pm. Once the package hit Columbus the time was updated to 10:20am -12:20pm. 12:30 came and our tracking was updated to "Today before 8:00PM". I had to completely rearrange my entire schedule because of this. This is not the first time this has happened with FedEx. There has to be a better solution for FedEx customers to get their important documents in a more timely manner.

FedEx SUCKS!!!! My packages never come around the time they say it will come. Keeps getting pushed back. This is why Amazon is number 1 for delivery. They're on time. Same day delivery. R.I.P FedEx. Hello Amazon Prime.

I’ve had horrible service from FedEx this month. They have delivered 6 separate packages to wrong addresses. They haven’t been returned to me. Two of the packages were medication. Something is wrong with the delivery people in my area. They must just be dumping the packages wherever. They need to be fired. Six packages in one month is beyond incompetent!

They will state delivery expected today, then 2 days later package will arrive. Sometimes they take it back saying you were not home. When obviously they did not even knock on the door. USPS beats them by a mile. And UPS.

Don't use FedEx if you want package earlier than a week or two. They had me waiting three different days all day for delivery. Still have not received it yet. I have a life too and sitting all day and can't leave house is not how I live.

Every time I get an order through FedEx it is either damaged, late or I end up chasing it down at some facility. NO EXAGGERATION, EVERY TIME! Funny how I can get orders through Amazon, UPS, or USPS and they are here without fail. This company better get with the times. From now on if the company ships FedEx, I will order elsewhere.

In May 2024, my manufacturing partner shipped 12 boxes of product to me from China to Minneapolis. The freight charge was slightly over $800. In November my manufacturing partner shipped 10 boxes of the exact same product to me but charged my Fed Ex account. The May 2024 and November 2024 shipments were both Fed Ex International economy. My freight charge for China to Minneapolis when I used my business account was $4,183.51. When I called Fedex customer service, it was extremely difficult to speak to a human as their automated system kept informing me my (May & November) tracking numbers were closed.

This shipping company is terrible! I ordered a package almost 2 weeks ago, it's been lost in the US. It was expected to be here 3 days ago, still hasn't arrived! I call FedEx customer service line and they won't let you talk to an actual person! This is the 3rd time FedEx has done this to me this year! UPS for the win from now on!

It behooves me how FedEx's stock is able to reach $280 when one considers just how horrible this company actually is. I've rarely had a smooth transaction with this delivery service. For example, and yes I know it's the holiday season, I've received messages in my email regarding updated delivery time no less than five times!!! And keep in mind that I live in a county with less than 12,000 people. It makes me want to tear my hair out and wear a wig. The folks that control Fedex are absolute idiots; they fully realize that deliveries will be backed up during the holiday season, yet they fail to hire extra help to minimize delivery pressure. A nine-year-old could run a company more efficiently than those **.

My delivery was 1st scheduled for delivery between 11:20 am & 3:20 PM on Thursday 12/26/24. Did not arrive. Called numerous times. Was told each time a different delivery time. Never arrived. Today still not arrived & late again. FedEx sucks!!!

I only put one star because I couldn't leave it empty, but they don't even deserve one star! I work for a research laboratory in Chicago. I have requested a pickup for several time sensitive packages, each time I receive a confirmation for the pickup, but no driver ever came to pick up the packages. They don't even send you an email or call to let us know the packages were not picked up. This is extremely frustrating and unacceptable. Our packages are time sensitive and need to be picked up and delivered by a certain time or the contents will be no good. I think we will be using UPS only moving forward since we have never had any issues with them.

I do not understand what is so hard about delivering to my house... Today I had Fedex express come to deliver a package and she said it wasn't in her van!!! About an hour or so later fedex ground came to deliver a different package and same thing... It wasnt on his truck??? Why??? I have never had good experience with fedex!!!! Usps, ups and everyone else no problems.

Thanks a lot for ruining my Granddaughter's Christmas. What GPS do you use in your trucks? I have put my address in 4 different GPS devices and they all come to my address. So you gave her $300 dollar vanity makeup mirror to someone else. Totally incompetent and inexcusable.

On 12.24.2024 when tracking a delivery the FedEx app stated that delivery attempt had been made at 2:59 pm and 7:41 pm. That is all not true. I was at the location from 11:00 AM to 8:00 PM. NO ATTEMPT WAS MADE. It would seem that the driver is not stating the truth or his superiors are allowing him to give false info to inflate their positive delivery metrics. The building has four store fronts. My store front was open from 11:00 to 8:00 PM. Either the driver is incompetent or the driver and his FedEx superiors both are incompetent. The package contained Christmas gifts. This feedback was left 3:00 PM 12.25.2024. MERRY CHRISTMAS FEDEX.

I am absolutely destroyed right now! All I wanted was my caliper for my mini van and they have not delivered! I called repeatedly and was repeatedly fed misinformation on the package delivery! Due to this negligence, I will now have an hour Walk to work and back and who knows when the part will arrive! I could not even go get Christmas gifts for my kids! Every time I call, they tell me “the next business day” and now that isn’t till after Christmas and they STILL do not know where my package is!!!! I demand compensation for this atrocious way of handling people’s important items! They ruined Christmas for us and cost me time and money! They should shut down if they are this disorganized!!!!

Same gripe as everyone else. Company probably going under. Don't use unless you don't care to be lied to. Lie, lie, lie, lie, lie, lie, lie. Computer says today delivery for more than a week. They are too cheap or poor to hire another shipper to fulfill obligations.

Ruined a Christmas present. I had pack being shipped from Maryland to Virginia (a roughly 1.5 hour drive). FedEx found a way to screw it up and ship it halfway across the United States to Memphis Tennessee. Making it a 5 day delivery cycle. Costing way more money in fuel than the item is worth. I could have driven and picked the package up and returned home in roughly 3 hours. Instead of being a convenience FedEx is now an inconvenience. Thank you again for ruining a child’s Christmas!

FedEx is the only shipping company I use. I have sent and received packages from numerous shipper and have very rarely had any issues with FedEx. When receiving over the border shipment, the duties are already paid because it is always bundled in with the shipment, the packages quite often show up earlier than promised and the cost is a very small amount more than others but well worth it since it’s almost hassle free.

I ordered a package on December 16, as of this morning still have not received my package. It has been sitting in the same place for three days which is only 25 minutes away. They would not allow me to pick up the item. Now they are telling me that it will be after Christmas before they deliver. I will never buy from a merchant that uses FedEx nor will I ever ship through FedEx. FedEx is a disgrace to the delivery service. Go out of business!!! You are worthless!!!

Do not use FedEx if you want anything in a timely manner. Now 11 day past delivery date and 18 days since FedEx picked up from shipper. For the last 4 days keeps saying out for delivery but never shows up. What an absolute joke of a delivery company. From now on I'll be asking before ordering who is used for shipping and if it's FedEx you will not be getting my business.

Worst service ever. Package updates are days to update, cannot get a person on phone because automated system. Will never use Fedex ever again. I keep getting automated system that hangs up on me without opportunity to talk to representatives. They have same info departing facility for 4 days without updates.

The shipment of the moving boxes was very delayed. They are real beasts moving the boxes, they treat them worse than the people who move the suitcases at the airport. They broke quite a few things by tremendous blows. The delivery is made without any control or notice, they inform you of the delay and the delivery with very little time.

As a veteran that receives medicine through the mail, the courier continuously throws my mail in the dirt at the end of my driveway,. I called customer care and the representative was very rude ask me so what am I supposed to do and hung the phone up, terrible customer service, avoid them by all cost

I would leave a less than one star if it was an option. These people break the law, leave packages wherever they feel like, under the mailbox, in the weeds on the side of the road, over the bank by the creek, etc. You can't contact customer service because the automated system hangs up on you. Everything on their website directs you to call the "customer service" number. So they have ZERO accountability!!!

I placed an order through Wal Mart. It shows to have delivered today but wasn't at my door. I did my due diligence and went to the other 17 condos where I love and checked and it wasn't there. The picture shown for proof wasn't a picture of this complex. So I contacted Wal Mart customer service. They were great btw. They told me that the proof of delivery was not for my package and it was indeed still in transit. They told me it would arrive this Tuesday. They also told me that Fedex does this all the time to them because they never deliver correctly. So they upload a fictional picture and mark it delivered when in fact it hasn't. I've heard this happens all over town to people's packages. So why lie and have to go through this. I seriously hope they get shut down for fraudulently doing business.

I let them know that the package needed to be delivered this weekend as it is a gift and the recipient would only be at that address during that time. They made multiple assurances that it would be delivered but have yet to deliver the package. The website is useless and relies on AI instead of actual customer service. I will never use the service again.

Package was supposed to be delivered 2 days ago by what their tracking said. Never came, now their tracking says it's sitting at a facility and will update as soon as it starts moving again. This was a Christmas present that should have been delivered in plenty of time, now it won't even be here for Christmas.

If I could leave no stars or negative stars, I would. What has happened to people actually doing their jobs? FedEx delivery drivers dump your packages wherever they feel like it; take a random photo with the box and a little cement. Yet it is nowhere near where it should be, like, uh, THE CORRECT ADDRESS?? It takes much effort to talk to an actual person on the phone about it, and they tell you to contact the place you purchased from because FedEx sucks? Really? I buy a pair of shoes, and FedEx dumps it somewhere on the ground, why is that the shoe company's problem? If you can't do the job right, then go work somewhere else people. Storefronts are closing, so we depend on boxes to be delivered correctly! Especially around Christmas! Your customer service SUCKS, your automated system SUCKS and well, FedEx, you SUCK!

This is my second time that I am making the mistake to use this company! NEVER AGAIN!!! The service is total failure! The first time my package made quite a trip: Chicago - Texas/delivery destination/and wait! From there it went to Georgia and THEN/finally, got delivered to the address back in Texas! The second time, the package got shipped on time to the town, but not to the address!!! It’s waiting, and waiting for God knows what! Yes, maybe for the weekend to be over! Very sad, disappointing and infuriating! SO, THINK TWICE BEFORE YOU USE FEDEX AGAIN!

This is the second time FedUp has misdelivered a package. I had some random person come to my home to deliver the package. He lives 3 blocks from me!!!! They have the WORST delivery drivers!🤬🤬🤬🤬

I ordered 2 ebikes shipped by FedEx for Christmas. One arrived on time. The other one got separated from my order and never got delivered. It has been stuck in Ocala Florida without moving for ten days. I have complained 5 times and they say nothing can be done. I offered to drive to Ocala to pick it up, and they tell me that is not a option. They cannot even give me an explanation why the order was separated. In the future I will not purchase anything that must be delivered by FedEx. It is a horrible company.

The worst delivery service EVER! My mom paid for 3 day shipping with time sensitive contents. Was to be delivered Dec 19, not delivered. Called customer service, no help whatsoever. I asked to speak to a supervisor and was told there isn't any. Really! The package with a Will that needed to be post marked by today is nowhere to be found. The package can get transferred to numerous distribution centers, but can't be found. I'm done and if someone uses Fed ex for delivery, I will order from somewhere else.

Tbh FedEx is the worst I have ever dealt in my entire life. I scheduled my package to be delivered on Friday and it showed it was out for delivery but for some reason the delivery driver did not delivered my package. And now they are telling me that my parcel will be delivered directly on Monday. Seriously, I would try to avoid dealing with companies that ships their package through FedEx. Very bad experience. I would have given 0 stars if I could.

Second time in a month that FedEx (not my choice) was to deliver a package. The first delivery never arrived at my address. To this day, I don't know where it was delivered. Customer service was no help whatsoever. Second delivery went to the incorrect address. Luckily, it was found by a neighbor and returned to me. If I have a choice for delivery service, it will not be FedEx.

FedEx has been delivering to my house (2' x 2' x 15" - 40# boxes to my front door) for the same company for four years with no problems until the last 4 months! The last 4 months they've left these heavy, bulky boxes on the ground around my mailbox, raining at least twice! You can't see my mailbox from the house as it's 200' down a curved driveway so I have to either walk or drive down to see if they've delivered. Last month, I didn't notice until late they hadn't delivered. Called the shipper and they said they had again put it on the ground at the mailbox. Since it was raining, I waited until going out the next day and NO BOX THERE. I'm guessing it was stolen, but don't have a clue by who. This month, they can't find my address! Ref the first sentence! I'm about done with FedEx, they SUCK!

Five stars for the driver who delivered my package, he was friendly and quick and helpful. My previous one star review for this package was entirely for the lousy Fed Ex online tracking system, which is useless, slow and doesn't work well. The online AI assistant is equally useless. Kudos to the poor drivers who have to put up with this.

I will never purchase anything that uses FedEx again. Their tracking system is trash. Their customer service messaging system is trash. Their customer service phone system is trash. You aren't able to speak to anyone. You can't arrange to just go pick up instead of waiting DAYS for them to deliver something that has been supposedly loaded on a delivery truck every day... You can't do this because you can't talk to anyone and the link online to do so doesn't work. It is day 7 of receiving a notification that my package is out for delivery with "Samuel." And probably around 5 or 6 I'll get another one showing that it arrived at their facility and is set to be delivered tomorrow. This has happened every day for 7 days. Ridiculous.

I've been waiting on my package since 12/16/24- until??? I don't understand why it's taking so long to receive my package. The warehouse is literally 30 minutes from my home so for me to not have my package yet is insane.

I placed this order on 12/15 and it was to be delivered on12/18. It showed it arrived at the FedEx location at 0006 on the 18th and at 0630 it showed arrived at the location again and at 0630 it showed business is closed or the customer is unavailable so no deliver was made. And on the 19th it showed to be out for delivery today but the tracking is showing system failure and on the 20th it says a delivery date will be made when the package starts moving again. I have called 4 times to customer service due to the seller email telling me that FedEx will return the item after 2 or 3 delivery attempts and they will only tell me that they will send it to the warehouse and they will send me a update and today being the the 20th still no update. I most definitely would not recommend FedEx to deliver anything.

Fedex makes Canada Post look outstanding!! Terrible Service... Will avoid at all costs. Multiple packages gone missing and damaged. Makes me appreciate Canada Post! Orders with multiple boxes came days later damaged. Missing a 6-foot plow somehow. No help from Customer service...

I ordered online and the company shipped my package with FedEx. After my experience with them, I will never use this company to ship anything. My package was shipped on the 14th and was supposed to be delivered by the 17th. It has been sitting at a FedEx location 20 minutes away from the delivery location for 3 days and now it has an estimated delivery date of the 23rd. Customer service is extremely rude and I could have shipped it myself and it would have been there by now.

I have had multiple negative experiences with FedEx deliveries. Their delivery status is frequently inaccurate, and they often mark deliveries as complete without providing proof, such as a photo. In one instance, our apartment's CCTV footage showed no evidence of a FedEx delivery at the claimed time. When I reported a missing package, their investigation was inadequate, and they insisted the delivery was complete. Instead of taking responsibility, they told me to contact the sender to file a claim, stating that only the sender can initiate such claims. FedEx has lost—or potentially stolen—several packages sent to our apartment, and no other delivery company has caused similar issues. I strongly urge companies to reconsider using FedEx for deliveries.

It's a horrible business. The customer service reps are rude. I have been waiting for a package to be delivered for 3 weeks with no estimated delivery date. I have called, sent emails and still have yet to receive my items. They give you the runaround and shift the blame on the shipper when they are not delivering the packages. HORRIBLE SERVICE.

One star is too much. It seems all my deliveries this year were via FedEx. Almost every time, it was NEVER delivered on the date they said it would. Right now I'm waiting for a package that was supposed to be delivered this past Monday (it's now Thursday). Then on Monday, they changed it to Wednesday. I waited all day Wednesday and late in the day they said they will let me know a new delivery time when the package starts moving.

Worst package carrier available. Not sure how they're allowed to continue to do business, very unreliable in tracking, arrival dates or even speaking to a human. FedEx will no longer receive my business or the business of my customers. USPS has better delivery times and tracking info than this Garbage company.

I do not understand why Federal Express is the only carrier that leaves my packages at someone else's address. It was suggested that I drive through the neighborhood searching for my package - when you were PAID TO DELIVER IT! 🤬. I can find no option to file a claim against them! It's not the first time either!

FedEx had 7 days to deliver a package that was intended to be a Christmas present. The gift was ordered on the 9th, given to FedEx on the 11th of December and when delivery was stated to be the 13th package did not arrive. Called on the 18th for assistance and was given a case number, and the inability to elevate the situation as it "was not a priority package." Also FedEx suspended all pick ups in my area. Not only that, was informed that if not delivered today on the 18th, my package would not be delivered.

Typical of everyone else. Constantly saying they will deliver, then mid-day updates to a new delivery date. Nothing but incompetence. I wish my vendor would choose or offer another shipper. I will pick anyone else first when offered.

Was told that the package required an adult signature to be delivered. Delivery was scheduled between 9:30–1:30, so I took the time from work to remain home for delivery. Then.... after 1:30 given the update that package will be delivered before 8:00PM. When FedEx started many years ago, there were repercussions for being late. You didn't pay! When they promised a time.... when it HAD to be there.... if it didn't arrive by the time you contracted the item to be delivered. You didn't pay. From now on, I will ask that shippers use UPS. Better reliability.

My new Fedex Driver Marquise ** in Waycross Georgia is really great! I am Elderly and he is always respectful and courteous in every single interaction I have had with FedEx in the past 2 weeks… at a time when packages are delayed and frustrations are high, he remains solidly customer oriented and without a doubt the best and exceptional local delivery driver FedEx has!!!

Package was delivered to the wrong address. I got a photo of the package sitting on someone else's doorstep. Fed Ex tracks its trucks, and even has an app that allows customers to see the progress of delivery trucks. Determining where the package was delivered should not have been hard, but they seem to have made no effort to locate the house my package was delivered to. I reported the package as lost, but I got no updates. Only text messages asking if I had "found" my package. After two days, I was told the case was "closed" and I should call the shipper, even though they had nothing to do with losing the package and have no way to determine where FedEx delivered it.

A few weeks ago a FedEx driver drove right through our pad for a new garage. He then got stuck. We put in a claim but we have never heard back. This company does not seem reliable. Our next step is to seek legal counsel.

We ordered our products from vendors that only uses Fed Ex, so I couldn't opt out a for a different service. Here we are, December 17, and waiting on 2-3 weeks for our packages that were meant to be here in a few days. The first delay was a snowstorm, but 2 days later it was clear. Then they blamed being "overwhelmed" by the Holiday season. Okay, an extra day or 2 is understandable, but not 2 weeks? And every day the goal post is moved another 2-3 days when it is "going to be delivered." You can't get any updates on tracking, and once you think you know where it is, they passed our stuff onto the local USPS, so now it's in God's hands.

My 1st ever shipment. On Friday, I create label and schedule pick-up. After clicking "finalize" and incurring shipping cost I get a message that the pick-up cannot be completed. I call to schedule a p/u and speak with "Henri" who says the tracking # which just printed on the label is invalid. I asked to speak with his manager and he says "no". I asked to s/w someone else and he tells me to hang up and call back (??). I call Corp Cust Serv and without Henri's employee ID, they cannot do anything (despite the call being recorded). I get transferred to someone else who schedules the p/u for after 1:45pm on Mon without a problem.

Fedex driver refuse to place or leave my packages at my front door. Driver places packages and parcels at my garage door causing me to back out and run packages over repeatedly. Tried asking driver to leave at front door. Put this request in my FedEx account management online.

I use to have no problems with these people but here lately whoever has been delivering my packages from the Belden ms location it’s ridiculous. I’ve filed a complaint and nothing's changed. My packages have been left outside and have been constantly getting wet for the past 3 weeks so I’ve had to hope to get home to open them before they're ruined. They’ve been left at the edge of my carport on soaking wet concrete. Seriously how hard is it to put them on the steps all the way in the dang carport to keep them from getting damaged.

They do not deserve even one star. Rude, lazy, inconsiderate, does not care about your package, leaves it in the rain and at the end of the driveway. Drops the package over the gate. NEVER able to speak to a HUMAN. Packages are always delayed, something that should have been delivered 2 days later, is IT more like 2 weeks later. The package just sits in their hub for weeks.

We have had packages sitting for 5 days in their distribution center. We have contacted FedEx several times. They are missing one or more of our packages. They can only tells where they were at last scan. They have lost packages before and we had to file claims and wait to get them resolved or money back. Fedex is the worst delivery company.

I placed an order before Black Friday. FedEx got the package in New York, then went to New Jersey. Finally made it to Cleveland then to Twinsburg. I got a notice last Friday morning my package was on the truck. Wasn't delivered. Then got a noticed that it was out for delivery on Saturday morning. Wasn't delivered. I saw they deliver on Sundays so for the 3th day, I sat here waiting on it. Yesterday I called because it was suppose to be delivered. Then in the evening, I called again and was told that the guy didn't feel he had to deliver because his day was over.

I wish I could give them 0 stars! Never again will I order anything that uses FedEx as their shipping company! EVERY SINGLE time I use fedex I have issues and end up missing several days of work! This time I was supposed to receive my item on the 13th and signature was required so I missed work to be home for it to never show up! Then it says it'll be here on the 16th today between 9:30am-11:30am. I literally spend hours outside because countless times on other packages they try to say they attempted delivery but I know they didn't! So I made sure I was outside! 1pm rolls around still not here! Then it says between 11:30am and 2:30pm it would be here again 4,5,6 rolls around still nothing! At this point I'm boiling mad I have missed 2 days work now going to miss 3 days if it even comes on the next scheduled delivery date! BTW it said out for delivery all day and Craig was the driver! Craig you're a horrible driver and unprofessional!

IF I could put up a Minus Star count, I would. My last week of dealing with FedEx is turning into a SNL skit...or Parks & Rec episode. I have no idea how these creeps stay in business. They've lied to me repeatedly daily and act like it's not an issue. I've been told since last Thursday that my 5 packages that were shipped overnight would be delivered. Each day the same..."my packages were picked up...they're out for delivery". That started on Thursday last week. Each day, I get an email saying they would be delivered between 10:20am - 2:20pm...the first couple of days...I'd then get an update saying delivery would be between 2pm and the end of the day...by the end of the day...still getting notices it was on the way. So, I call and I finally figured out how to get someone on the phone...and then they say...it's now scheduled for delivery tomorrow!!! Each day the same.

I ordered some shelving from Home Depot for delivery next day, unfortunately the delivery was delayed, not uncommon during a busy Christmas season. Day 2 FedEx still showed package delayed with no further reason given. Day 3 FedEx informed the package was on truck and would deliver by 3pm. No package at end of day. Day 4 Once again FedEx informed package was out for delivery on truck. No package by end of day. Day 5 FedEx inform delivery was attempted but no one home. Actually wife was home. No doorbell, we check video and there was no delivery. Finally called FedEx and spoke with Bruce I believe and was informed the package was damage and would be returned to vendor. FedEx was unable to handle my frustration so they just hung up. (No cursing or name calling, however there was a negative attitude towards FedEx honesty and capabilities from me.)

Driver never came to my house. What a dummy, he takes a picture of his knee .. How does a big company like this, allow this to happen. Hope driver gets reprimanded better yet, fired.. Package was suppose to come the 15th, they changes it to today (16th).. Stayed at my house 2 days so I don't miss package and he never came.. Shame on you FedEx.

This is not the first negative review I have left for FedEx. The first one was because they delivered my package to a completely different building and street, but claimed it had to do with the unit number. How does a unit number confuse a delivery person enough to take them three streets away? This review is about my recent so far, non-delivery. On their website, I had the message saying out for delivery on Friday, December 13, 2024 and it didn't arrive. It was then out for delivery on Saturday, December 14, 2024. Again, no delivery. After getting the runaround for over an hour, I contacted the shipper to see if they would compensate me for the inconvenience as FedEx refused to do so.

I ordered my family photo Christmas cards from Walmart on November 29th. On December 7th I received an email that my cards were shipped. I have since received 7 emails and each one tells me my order will be delivered on that day. I received an email again today and am still sitting here this evening waiting on my order. I'm starting to think they won't arrive in time to mail them. I do not know why Walmart would use such an unreliable company!!!!

Worst delivery company in the US. I try to avoid businesses that use them for shipping. 9 times out of 10, I have to send back due to damages during the shipping process. They never deliver to my door, always in some random spot after they dragged it through the mud. Fragile means nothing to Fedex.

Had a package delayed every day for a week. Every time it would give a time frame for delivery for that day, then once it got past that end time, it would state the delivery was by 8pm. EVERY DAY FOR A WEEK!!! THEN, Amazon (I'm guessing they are short staff) used Fedex for my Amazon delivery... It is now going on the third day of the same (above) delays. In the last three times before this, 2 of 3 deliveries have done the same thing. You don't know it's going FedEx until you purchase the product. I really don't know how they stay in business!!!

The Customer support is terrible. Impossible to speak to human. They constantly redirect my package to a location and claim they attempted to deliver. That is always untrue because I work from home. UPS is way better.

I have had notifications that my package was on the truck for delivery 5 times. The first day I got notification that my delivery was delayed at 11:42 at night. The rest of the notifications came at a decent time but were still non delivery notifications. I have another delivery notification for the same package tomorrow, but I'm not holding my breath. Every time I order something and it is shipped FedEx I can't count on delivery as promised. I wish my shippers would just quit FedEx and ship it any other way.

I don't know if FedEx drivers are lazy or just incompetent, they deliver packages to the wrong addresses or don't deliver on time. I had a large package delivered to the wrong address and after riding around the neighborhood, I found it and now I realize why the driver didn't take a picture of the door and only a corner of the package, because the address didn't match at all SMH not one number! So it wasn't an honest mistake! I called because I can't move the package myself and no one has returned to correct the mistake, the owner had to pull it inside their garage until someone comes to pick it up. And another package was supposed to arrived on Friday the 13th as well, it's now Sunday and the package has been on the truck on it's way since the 10th. This is unacceptable! These companies need to stop using FedEx before they lose out on business.

I placed an order online for an attachment for a machine I own and it was shipped using FEDEX. At first things moved right along. Then when the shipment got to Pooler GA (about 35 miles from us) it stopped. It has sat in this warehouse for 6 days now even though the tracking states it’s out for delivery. We have left our gate open with our property exposed to threat of theft because we are expecting a shipment. Even after speaking with a person from FedEx on the phone who confirmed on two different days that my package would be delivered by 8pm on two different days we still have no package, now we are looking at another new week of lies and property being exposed for promises that won’t be fulfilled by FedEx.

I was supposed to receive a package delivery time was 11-2 pm on 12/14/24. This package has a medicine that needs to be refrigerated. So I know I have to wait for my package. I was tracking my package all day to make sure I didn’t miss it because the main door to the building needs a key fob to get in. I live on the 1st floor of the building and can see when drivers pull up. I had a call telling me that the driver couldn’t deliver because the main door was locked. To Which I said. "Yes, I know." They normally call me to let me know they are at the main entrance. Well whoever tried to deliver my package never called and just left. So I got another notification.

I ordered tires for my wife's car. I was actually working at my wife’s family mechanic shop doing some electrical work all day on a Friday when the shop is closed. FedEx driver claimed no one was there, more like a drive by without knocking on the door. Then I call dispatch asking them to delay delivery till Monday. The lady said she can't. She doesn't have authority. So i sign up for alerts and never receive them. I know fedex delivers often to the shop. They probably should have a system in place to know when businesses are open and closed.

I cannot understand how Fedex is still in business!!! I want to repeat that - I do NOT understand how Fedex is still in business. I do not receive a great deal of merchandise via Fedex. Generally, it is USPS or Amazon or UPS...anytime a shipper uses Fedex I know that I may or may not receive the product ordered nor can I rely on the expected delivery date or the website providing tracking information. I do NOT make this statement lightly...nor do I exaggerate. In my limited experience, they NEVER deliver on the promised delivery date...Tracking is generally unavailable 90% of the time and when provided - it is totally unreliable and inaccurate.

Was waiting for my Blue Apron 150-dollar perishable items which always were delivered by Tuesday. The delivery was rescheduled 5 times and finally arrived to me house in the late afternoon Saturday, Dec 14, 2024. All food items were thrown out in the garbage as the thick ice has melted sitting in a warm warehouse and truck and insulation wrapper was barely cold. Then I called FedEx to ask if my package can be brought up to the local FedEx store in Redmond, 15 miles away from my place, so I can pick it, the answer was: "No, only Vendor can call us and instruct us to do so".

By far the worst delivery experience I’ve ever experienced, they tried to deliver on Wednesday I’m at work so they left a notice that no one was home, and then called me that evening, I said I will be home tomorrow but have to leave by 1:30 pm, well at 3:30 pm they tried to deliver again, they left another notice this one saying the package would be at the depot after 4:00 pm that day.

Just another story of FedEx's abysmal logistics. The 3 years I've lived at my current address I can count on probably 2 fingers how many times FedEx didn't delay or lose my package for days or weeks on end. I used to think USPS was terrible, but FedEx has really outdone themselves with how useless their service is. FedEx rakes in a lot empty promises of delivery times only for customers to find out literally none of what they say is binding or a guarantee. So they get to promise the world to get our money and have literally zero obligation to follow through, because they're not legally obligated to.

So far I have been waiting a week and a half for two packages to be delivered. Every day I receive emails saying my packages will be delivered that day but the packages never come. I have called Fedex twice but that was just a waste of time because apparently their "customer service" people don't have any more information than I have. My packages always come from the Lebanon, Ohio location. I don't know if this location is the only one that's unable to deliver packages or if the problem is system wide. I don't understand why they call themselves a delivery company when, apparently, they can't deliver packages in a reasonable amount of time!

6 days to deliver a 2 day express package, their excuse heavy package volume. Online representative not helpful, but I can apply for a refund on shipping charges. I would not recommend them for any time sensitive package.

Absolutely trash company. "Delivery exception." "Eeather exception" day after day when I passed the driver on perfect roads. Customer service is garbage, no help and actually laughed at because needing a package that was ordered with two day shipping 10 Days ago is so hilarious I guess.

I was trying to send a package to Canada for work. I was charged $250. The package was held up at customs because we needed to have a customs broker to receive it, though we were not warned about that by the Fed Ex agent. With not enough time to secure a customs broker, the package was sent back. I tried calling FedEx multiple times, holding for hours on end, just to try to redirect the package to somewhere near the US/Canadian border where our recipient could claim the package. Was told by the Fed Ex customs agent and multiple Fed Ex other agents that it was possible. However, ultimately no employee could change the address and it is being sent back to me with no refund. At every turn with these people, they shuffled us along to the next agent, with no one actually helping to rectify the situation. Sad waste of time and money and I will never again consider shipping through FedEx.

I've been talking in circles with people trying their best but who I could often not understand. I have video of a FedEx driver who misdelivered two packages in the pouring rain to the very edge of my covered porch, leaving two packages (not mine) out in the rain to be ruined. The driver did not ring the doorbell -- I was home -- and I could've tried yelling for him that the packages were not mine. Thankfully this shady driver is not all of the drivers, but this one didn't care. After lengthy wait times for the only FedEx phone number posted anywhere, I've made 3 calls now to complain about packages that are now a ruined mess of food people ordered to cook that have been sitting here for over 48 hours. No resolution in sight as of yet. I've been thanked for my consideration -- which didn't sound like much of anything to me except a cop-out.

I have been promised delivery three days in a row. I am waiting for a very high tech thermostat. It is in the teens outside and I see the package being thrown from truck to truck. It was first to be delivered Wednesday by 5:15PM. Didn't want to leave it outside in the cold or available for porch pirates. Made myself available all day. It didn't show up. Thursday AM the Internet told me by end of day 5:15. Once again it didn't show up. Friday morning FedEx showed delivery between 10:15 and 12:15. At 12:30 they showed by end of day. I am writing this Friday afternoon. If it does not show today I will refuse shipment. I am not sure even if I get it today there may not be residual damage that may show up later. FedEx used to be a great company. I owned a small business many years ago that used them to ship globally with no problems. Then they became WOKE praying at the altar of DEI. The results are obvious.

1. I currently have six packages at the local (one hour away) FedEx hub waiting to be delivered to me. I have received emails daily telling me that they are due to be delivered, then at the end of the day they are rescheduled for the next day. The pattern repeats itself daily. Many of these items were needed before Christmas and ordered well in advance. I have called FedEx twice and each time they have promised delivery that day or the next. They failed to deliver both times. They have asked me to be patient because it is the Holiday season. I respect that. I understand that their deliveries skyrocket at this time of year. However, I receive UPS packages daily and as scheduled. The busy shopping season has not seemed to delay their competitor. From now on, I will inquire which shipping company they use. I will not purchase from them if they use FedEx.

FedEx sucks. When my package didn't arrive 2 after it was supposed to I contacted FedEx to understand who filed the delivery exception to excuse my still undelivered package. FedEx customer service representative informed me that FedEx delivery drivers are lazy and they filed delivery exceptions to avoid 'late' delivery by making documentation appear as though customer postponed or rescheduled delivery.

Absolutely awful automated system. Won’t let you explain any problems or talk to anyone without a tracking number. Part of the problem was I didn’t get one. Just talks in circles and then hangs up on you with no direction or help at all. I know it’s designed to limit agents hired but it is beyond cheap and pathetic to no let any cases past an automated system

FedEx just surpassed the U S Postal Service by leaps and bounds in their failure to perform even close to acceptable degrees. Package mailed last Friday for 1 day service. After 6 days has still not arrived. After repeated calls with various reports, we are advised our shipment is in Las Vegas, for delivery here in Arizona some time today??? My response? You inept, incompetent, low life jerks suck! Don't waste your money. They won't perform, not worth it.

Betcha you can't enter a Fedex claim in less than an hour!! Freaking horrible systems. Tracking number is good on one inquiry, fails on another. Shipment missing for 60 days now, entered a claim, can't find it now. Just the worst, Will never use them again.

Absolutely awful. Waiting days on an overnight package. This is costing the business thousands of dollars a day in revenue. Customer service does not care. All they said was wait another day! Please use anyone except Fed Ex!

Fedex charged me $105 for two day delivery for a one pound box from Colorado to Oregon. It arrived in 4 days. They do not care about their customers and will not give me a refund. Disgusted with this company.

The worst service they have ever in United States, they always missed package or mark as delivered even they don’t delivered, I guess they don’t care at all what their costumer's feedback, but I give it anyway, never ever use this service ever in my life. Stay away.

It would be nice that a representative could not repeat themselves over and over and then hang up on you, for a wrong delivery that Fedex driver did, not the shipper, during holiday shipping they hire the most incompetent people, idiot people. Especially ground service. I love my usps a lot better. At least they help you, instead of hiring people from other countries where they asleep just waking up. My package was delivered to the wrong address and fedex can't help, and people are not HONEST THESE DAYS TO RETURN IT.

So FedEx delivered my package to the wrong place. Then it was big pointing finger game. It was the shipper put wrong address down this and that. Now they say as long they deliver in the area it’s considered delivered. If it’s missing, you have to claim it through your credit card company. So it's never fedex fault.

I just shudder when I learn FedEx is delivering my package. Yesterday my package was simply thrown out in my driveway in the rain, The box was soaked but fortunately the contents were waterproof. Twice this year they have claimed no one was home to sign for a delivery. Of course they left no door tag and on one of the occasions I spent the entire day working near my front door. On the other occasion, it took me a month to finally get my new iPhone. When it was finally delivered, it was placed illegally in our mailbox rather than placing it on the front porch. I ordered expensive cheese which was rated the best in the world and I tracked it online for 4 days as they trucked it out from the terminal and back again until it spoiled. I have learned from my friends that I am not the only one experiencing problems. I guess FedEx simply does not like us folks in Western North Carolina.

I am a resident of Newnan Georgia-Summerlin Community, and I wanted to express my gratitude and great appreciation for your delivery employee Briahanna **. This is my third delivery, that I am aware of, from Briahanna and I can say that her service is far greater than exemplary. Today, after my delivery was not completed by another deliverer, Briahanna went out of her way to retrieve my package and personally brought it to me after I had been waiting months for this special arrival. Briahanna is an excellent communicator, a professional and delivers with compassion and respect for consumers. I am truly grateful for her dedication to her work and integrity. Again, thank you Briahanna for being an excellent example of work ethic and I want FedEx to know that they’ve made a wise choice and that you are a pillar of what ‘community’ means.

Would be nice if Fedex could deliver a package on time! Supposed to be delivered originally 12-5, multiple attempts but never makes it to my house, customer service repeats same thing over and over -- they don't care!

All of my items coming via FedEx were delayed several days and one isn’t even here yet. I’ve watched the tracking as it’s been recorded “arriving at the facility” and “on the delivery truck” off and on at the same site (about 45 minutes away from my house) for almost a week. Ridiculous.

This company stole 5 packages, overcharged my small business to over $7000+ in damages and has done NOTHING to remediate this damage both financial and to the reputation of the company. I've called over 50 times and spent an entire 40 hour work week speaking to over 6 different departments trying to help to ZERO resolve. This is honestly theft. I'm outraged. DO NOT partner with this company for shipping ever.

FedEx recently delivered $600 worth of tires to me and stated that they were left by the door when actually they were kicked out by the dirt road in the middle of nowhere where I live. Lucky enough I made it home before the thieves came through. The picture I left as proof was taken outside my front door from my deck.

Zero Stars! Worst delivery experience every time. No customer service option to actually speak to someone when your package is lost. I tried to create an account and they had the wrong email address on file for me and there was no way to change it. This company needs to go out of business, horrible service.

Something has happened to FEDEX! 4 shipments in the last 4 weeks not delivered. I received numerous emails from FEDEX that package was on delivery vehicle for that day, NO SHOW! Next day the same up to 5 times each package. Then email that item was sent back to shipper. I normally see FEDEX trucks on my road 1-2 times a day. Have not seen a single one in the last 3 weeks (Granite Falls, NC). Currently waiting on 2 deliveries (Home Depot and Wayfair). It's Christmas, get your stuff together FEDEX! Stop sending "excuse" emails.

We have much better reliability with UPS. Our previous driver was wonderful but, unfortunately, his replacement has not been so good.

Problem #1 I made a purchase from BedBath&Beyond. They shipped the packed on time but after two weeks I still had no package. FedEx claimed they lost the package. BB&B replaced the order twice. I never got any of them and was told all three were lost. 2 1/2 months later I arrived home with all 3 packages sitting on my porch!

Package never arrived. Your customer support has no clue where my package is. All you can say is package will arrive by 8 tonight. For 4 straight days.... I can't start a refund or reorder until this is resolved.

I have received numerous notifications with conflicting delivery dates/times for a shipment ...It keeps changing ...Moved up...Delayed...Moved up...Some notifications are 10 minutes apart with different dates! Tried using their automated system...WORTHLESS!! KEPT DISCONNECTING ME!! Tried calling their customer service and they disconnect me! Tried calling back and they transfer me...but instead they disconnect me!! Tried calling the local FedEx store - from where the delivery will be coming from...NO HELP THERE EITHER!! Tried asking if they could hold my shipment and I WILL PICK IT UP MYSELF, since they can't make up their mind as to when they will deliver...I got told that I will have to ask customer service... You mean the one I called several times and got no help from at all and kept getting disconnected?? That customer service!?..

I never receive anything that is shipped to me by FedEx (FedUp). Call them or email and they always say they will, 'check with the driver '. Obvious picture of misdelivered items to the wrong address. Even other excuses like checking with neighbors or expect you to contact the shipper. They in turn expect you to deal with FedEx who are supposed to insure the items and won't return the money.

Horrible Horrible company. The ceo needs to be fired. The leadership at FedEx no longer cares about the company or the reputation. Nothing arrives on time. Nothing ships on time. And what's worst of all is that no one cares. They outsource the call center to the Philippines where those people have no control over anything to do with shipping. What a terrible way to run a business. My new prayer is that FedEx finds the end of its journey soon. I hope the CEO is homeless and struggling everyday. Look at your reviews! 1.1 stars? Shame on you.

I have 2 different shipments that are suppose to be delivered. I look at FedEx History on one shipment and this is what it says: Dec 4 On the Way, Dec 5 Arrived at FedEx location, On FedEx vehicle for delivery, Delivery Updated, Dec 6 On FedEx vehicle for Delivery, Delivery Updated, Dec 8 At Local FedEx Facility, On FedEx vehicle for delivery. FedEx keeps repeating the same set of information. On the other shipment it says the same thing. I would not recommend FedEx to anyone.

Ordered a package a week ago. FedEx said it was out for delivery three days ago. Still haven’t received it. No way of real tracking businesses. Need to stop using FedEx. They are terrible. This isn’t the first time. They have no clue when my package will be delivered. Yesterday the FedEx guy was in my neighborhood. Walked like a robot and drove off.

Driver threw my package in the snow at road's edge, not even close to my house. Didn't find until next day & package was soaked. After 18 tries I finally got a live agent to speak with & I wasn't pleased with that experience either.

This company is the worst. I submitted a request to have my package rerouted to a pick up location one block away from my house on 11/27. For over a week, the status of my package was "Out for Delivery" and was never updated. Today (12/6), I go to the pickup location to check the status of the package, and they tell me they don't have it because it had arrived more than 5 days ago, so they gave it to a Fedex driver to return to sender. Why was the tracking status never updated???

On 12/5/2024 FedEx notified me of a delivery that required my direct signature between 11am and 3 pm on 12/6/2024. Tracking the shipment, the updates indicated the package was 4 hours away in Indiana. I am in Ohio. At 2 pm (12/6) I requested an update. The response was the same information with the added terms "by the end of the day" which means 8pm. So for delivery FedEx expects me to be physically present. At this point, 9pm, I have received no further delivery updates. Inevitably I will be notified of another delivery date for me to be present for "direct signature". Will that be another wasted day of my time???? I had no choice in the delivery carrier. I am the recipient and FedEx is has been my least and last choice for many years.

They never bring my mail to my house. They always take it to the local post office. My street address is in bold large letters on my front porch. Easy to see. Easy to read. I was told to make an online account so I could verify my billing and address details. Couldn't make an account because of an error on their website. Called them and got transferred to someone that couldn't help me. Never had a problem with any other mail carrier before.

What a joke. From their inaccurate delivery time windows to their horrible call tree menu to their outdated website and extremely poor operational performance, I dread buying from a retailer who partners with this crappy vendor.

FedEx has the worst Customer and Delivery Service I've seen in my life. The drivers can't read so they delivery packages to the wrong address and they throw the packages and Customer Service and Delivery takes no responsibility.

Package is shipped from the other side of the world to my country in 2 days. But now at local delivery center of FedEx for more than a week. Delivery attempt made without options for another day so it failed. Now it's back to the FedEx point again and I am waiting for days till it goes out for delivery again. They really know how to mess it up.

FedEx keeps delaying packages, happens every time, they notify you in the morning that it will be delivered that day, signature required so you take the day off and at 6 PM they re-schedule to the next day. They don't care, you will not be able to talk to a human at customer support, their "virtual assistant" will just repeat the same irrelevant information regardless of what you ask. They have no idea when your package will be delivered, not even on the day of delivery. They take zero responsibility. Avoid at all cost, recommend the providers you order from to pick another delivery firm.

Placed an order for four 50 lb bags of deer corn from Walmart. Local store was out, so I got delivery. I was given a date for delivery (yesterday). Tracking on the FedEx site said delivery by 8pm. Driver never showed up. Site updated overnight to state delivery today between 11am and 2pm. No show. Called customer service. They said delivery will happen tomorrow. I now don't believe them. Asked to speak to a supervisor and was informed the supervisor was getting ready to leave and couldn't come to the phone, so she was going to hang up. If you have to ship something that needs to arrive when you say it will arrive, don't use Fedex, they are dismal. Their customer service department should be run by monkeys in a zoo, I'm sure they'd be better.

WORST Service EVER! The driver for my neighborhood has the worst work ethic imaginable! I cringe every time I learn that a shipper is using FedEx to ship a package to me because I fear that it will take forever to receive, be delivered to the wrong address, or the package will be thrown directly from the truck onto my lawn (I have a video!). This most recent incident happened yesterday. The driver added an exception stating that the package was unable to be delivered because no one was available. The package does not require a signature, so there is no reason that they couldn't leave the package on my doorstep. The driver uploaded an image that was so blurry, you could not see any details. You could only see distorted colors of white and black. My front door is green, so there is no possible way that the distorted picture was of my front door!

WORST DELIVERY COMPANY. Really, this should be illegal - they just take pictures of your house from their truck now and say they have made a delivery attempt on anything signed. They don't deliver, and if they do it's to throw a package in the yard somewhere. I even have found them in the bushes and in a snow bank. Customer service in India is useless - I asked for redelivery and instead today I find out they shipped it back. Meanwhile, I got a message saying the package was on the way. I spent THREE DAYS at home waiting for this!

Delivery driver couldn’t find where to drop my package. Called me to ask. Delivery driver spoke no English. None. Other than the name of my street and the word “deliver”. I tried and tried to communicate with the driver but spoke no English. A complete joke. First line service workers need to speak fluent English.

I spent $603 to ship a string instrument overnight, with a very specific delivery time (12 noon) so that it would arrive at the shop during business hours, and not get left outside or in a chilly warehouse in Chicago. It arrived at 6:30 pm, was SIGNED BY THE DELIVERY PERSON and left outside the shop overnight! Then when I called customer service to get a shipping refund, the agent, whose accent is almost impossible to understand, said I have to wait 48-72 hours after delivery for an invoice to be created!

SCAM RIPOFF COMPANY. I printed a shipping label for a tire, cost was 29.83. After it was delivered FedEx came back and charged an additional $36.92 irregular size charge. Never again will I use FED EX for anything. ALSO eBay needs to remove FEDEX as a shipper off their website.

Been waiting over 6 days to receive a package that was a 2nd day delivery, It's been on the truck 3 times for delivery, they never attempted the delivery. Now my package is back in Buffalo NY, reason unknown. I called the 1 800 number to file a complaint, they gave me a reference # big deal. FedEx in my area is not a company route.

Non existent to outright rude customer service, useless mobile app if you need to complain about a driver not following delivery instructions, which none of them ever do, no help from anyone online or on phone, avoid using at all costs, I would rather pay more to use UPS which at least answers your phone calls and tries to rectify the situation, Fedex policy is to say, "** and die."

FedEx Experience Review: A Complete Disappointment. If I could rate my experience with FedEx lower than zero, I would. From start to finish, it has been an infuriating ordeal that has consumed countless hours of my time. It would genuinely be more efficient to drive 16 hours to pick up my package myself than to rely on FedEx.

If I order something somewhere and I even have a hint that FedEx is going to be delivering it, I will purposely find another site in order from there. FedEx stinks. They are late, delayed, sometimes delivering to the wrong address even.

Fedex has become my provider of last resort. Truly they could learn volumes about customer service from the DMV. Their online system seems to exist to only waste the callers time until you just give up. If you don't give up it hangs up on you. The USPS, as bad as it is, is head and shoulders above FEDEX when it comes to customer service. Cost savings idea for you FEDEX, fire everyone in your customer service department and shut down your 800 number because neither is doing anything other than turning your current customers into UPS customers and getting you named smeared with those companies that still use you to ship their products. If I get lied to tomorrow about my package again I will be calling the vendor and canceling my order and they can deal with you about getting their product back.

Had a simple order from Amazon 3rd party. Fed-Ex showed delivery Friday and claimed weather would not allow delivery. The weather here at the time the delivery "supposedly" took place, was light drizzle. Called Fed-Ex that evening and was promised delivery Saturday (following day). App showed on the truck all day but no delivery. By 6pm I was again on the phone with Fed-Ex (non US support BTW), just to be told they don't deliver on weekends. So someone was feeding me false information. This is the WORST company in shipping history. Even the USPS is making FedEx look bad. I will no longer purchase any items that use FedEx as a delivery method. Not worth the high blood pressure.

The deliveryman parked his large track in the middle of the street in front of our house, blocking all other cars. He walked out the truck and shortcut towards our door through our garden, stepping over our flowerbed, bushes, and grass area. He dropped a package and immediately started shouting at the wife that she must not open the door until he leaves since he saw a dog in the house. The dog was not outside during the time the deliveryman was ruining our garden. He left the house walking back on our flowers, bushes, and grass areas instead of the driveway. He made a few other drops in the street and came back to our house and shouted more towards us cursing the wife and husband.

If I could give zero stars I would. Twice now when a package is labeled as "Signature needed" Fedex just does not drop it off. At the last moment they say "RESTRICTION". Both times they did not reschedule a delivery and I had to waste hours online and on the phone.

I ordered a bed through Wayfair and the original delivery date was Nov. 28, 2024. It did not arrive on this date and the next date listed was Nov. 29, bewteen 9 and 13:00. My son stayed home to get the delivery and it did not arrive. At 10 AM on this date, I used the function that required you to put in your email for an update. Not a word as of 1800 on November 29. I phoned customer service, and ALAS, they have contracted this out to a third party service and are not responsible. I have taken ownership of a new home today and have no bed... No worries as per customer service. FedEx is going to put a tracking ticket on my bed and they will get right back to me in 24 HOURS. Wow. What a stellar organization, with their customer service reps gong through the little flow chart with customers, saying "I am sorry" every few minutes. So USELESS!!!!

The worst experience I’ve ever had. I paid for express shipping so I could get my package early, but that didn’t happen. The first attempt was during the day (around 12-1 PM), which is impossible for me since I work night shifts. That alone would’ve been fine if they hadn’t completely ignored the updated delivery instructions I provided when I called to create a ticket. I included multiple fail-safes, yet two days later, they ignored every single one.

I order a very important item for Thanksgiving on November 14. My item has sit in the Fletcher facility since November 23. Today is Thanksgiving November 28. My package is still sitting in the same place. I am very disappointed that my package didn’t arrive in time for the residence at the nursing home. It’s just a package right. NO. It’s the small things that bring happiness to residents that have no one but the employees to brighten their day. So because of my very important package that was lefted sitting in the Fletcher facility I will not be able to provide that small happiness to my residence at to help make their Thanksgiving a little easier a little brighter. Feeling let down.

We ordered some stuff from a store to be delivered to my place in Florida. As soon as we received notice of delivery from the store we called Fedex for vacation hold. They confirmed it. We called several times as we even had a confirmation code for the hold. Each time they confirmed 100% no problem it would only be delivered on our requested date. Both shipments were dropped off in front of the door several days earlier. We had to hire someone to go both times and give them a code to get in.

Today FedEx driver left 4 - cardboard boxes of dishes at the end of our driveway, next to a busy road, several hundred feet away from our front door. It was also raining. The driver did put a plastic bag over the top of two of the boxes that were on top of the other two boxes that were placed in the wet grass. Just sheer laziness by the driver. This is not the first time this has occurred. Their driver have left a large box leaning against our mailbox pole on the opposite side of the road, left a box at the end of our driveway and once tossed a package under a pine tree towards the top of our driveway. They placed it under the tree presumably because it was also raining that day as well. I have NEVER had any experience like these with UPS.

FedEx continually delivers our packages to wrong address. UPS and USPS never make this mistake. Have spoken to managers at deliver terminal many times. They read something from a script, and end with, “we’re sorry”. I have no control over which shipping company companies use. The last manager made an excuse that they have frequent turnover with drivers. If you knowingly use FedEx as a preferred delivery service, proceed at your own risk. Horrible customer service.

We've been a reliable customer for 15 years. Each year they, understandably, hire temps to help w the volume of packages going into Christmas. And yet, when those temps screw up (wrong addresses mostly), the onus falls on the customer. Sucks.

This is by far the worst company I have ever dealt with. They lost my package for 5 days and then told me they weren't going to deliver it and they would drop it off with Canada Post even though Canada Post is on strike so my medication was in there and now I can't get my meds. Real great FedEx. Plus even when we have a scheduled delivery they will drop it off at the wrong house two blocks away. It's lucky I know my neighbors. Otherwise I probably wouldn't receive any of my packages.

Bought an E-bike on Amazon. It had to be delivered by FedEx. They said it would be delivered on a Monday before 8 o'clock. 8 o'clock came and went and no bike. Checked Amazon App and now it said it would be delivered TUESDAY before 8 o'clock. So now, I've taken TWO days off of work because I HAD to be home to sign for it. At 11:00 am I check the Amazon app again and it says "an attempt to deliver was made at 11:10am"??? I check outside and there's a sticker on my door. No one ever knocked or rang the doorbell. I have a big dog sitting in front of the door. Never barked or made a sound.

FedEx screwed up and mistakenly redirected a package back to the shipper (me) rather than the delivery. Mistakes happen, fine. But I then spent 20 minutes on the phone with their alleged customer service department, which included having to call back twice after the call got dropped. I still don't know what's going on with the package or why it was misdirected. When I did speak to an agent, he lied to me by claiming the zip code was wrong, but it's not; I had the label in front of me. Their Website is now showing delivery tomorrow, which is two days late. Funny thing is, I used FedEx because I thought it would be more reliable than the Postal Service.