FedEx Reviews

Paid extra for 2nd day. It's been over 3 days. No update, nothing from FedEx. My package has been in my town for 2+ days. FedEx has become an expensive joke. Won't EVER use them again. Can't get any answers from FedEx at all.

For the 5th time Fedex had my package on the truck for delivery and did not deliver it. Sometimes they take 2-3 more days to actually deliver it. Then on some occasions they lose the package. I hate it when they use fedex.

FedEx is absolutely atrocious! The fact that they are still in business is just utterly shocking. Every time I have a package shipped through them something goes wrong. They have currently lost my most recent package and never even bothered to notify me until I called to see what was happening.

Every time I get a notice that I have a package being delivered from this company, I immediately regret it. FedEx is the worst and I don’t understand how they’re still in business. They have been sending me multiple notifications all week about my delivery that is SUPPOSEDLY coming today, and I have to sign for it, so I’m stuck waiting around the house. This morning, they update me that the package will arrive between 10:40AM EST - 14:40PM EST. It is now 15:54PM EST and nothing has been delivered! I checked the website and now the delivery ETA is “By End of Day”. Why even give a timeframe when you know it isn’t guaranteed?

Left my package in front of the building and I did not receive it when I called FedEx. They told me you called the company. When I called the company, they said they are sending another one out, but they couldn’t tell me who was gonna bring it so I didn’t want it.

I don’t know know much about the company as a whole but some of their delivery drivers need training… Ordered 2 expensive magazines & they were delivered & dropped on back deck in very rainy weather & were ruined by the time we saw them… That’s what our mailbox is for???

I ordered 3 solid gold spacer beads for making jewelry, and someone at Fedex ripped open the original envelope, printed a new label, stuck the opened & EMPTY manila envelope into an empty box, and delivered it to my home. Talk about BALLS, man. I called countless times addressing this situation, with more emphasis going toward the person responsible being held accountable rather than any refund. Since the thief actually printed a new label, there was an employee number, date, and time on the new label, making the process of narrowing it down to who the thief was very simple.

This is the worst delivery company out there. You should take your business elsewhere if you don't want to be completely disappointed. They will deliver it two days late when you no longer need it because you were forced to go to the store which you didn't want to do to begin with. It's a lose lose situation because then you have to make a return and wait in long lines at the FedEx facility.

Delivery date not even close. Was promised delivery before noon on Saturday 7/27/24 and after this timeframe had passed was told by customer service that the package never even made it on the truck. Now because they don’t deliver on Sunday was told the package will be delivered on Monday. Completely unacceptable as the materials in this package is time sensitive. I shouldn’t even give one star.

The service in our 29069 area code is the worst. These drivers make no effort to come by and get a signature required for delivery at the stated times. When I wait at home 4 years just for them to come, I full expect the driver to do what he said when he said. My time is just as important as is yours, although your slack performance and arrogance indicates a blatant disregard for it. Now an urgent package sent to me by the car dealer, which they paid overnight charges for, will not reach me for a week. I gave instructions online for my package to be left at a local access point, so picking it up will be another inconvenience since I wasn't going to play chase games with an inconsiderate, incompetent driver who never came to deliver my package with signature required.

Fedex has a standing service with Everise to package and return equipment to Everise. None of the listed locations within 100 miles of us do this unless you pay, even though the service is supposed to have been already paid by the company. If you call Fed Ex with a complaint you cannot get to anyone to help. You go in circles with the computer recordings. The listings on the website are incorrect and some locations don't even exist. This is a sleazy way to get paid twice for the same service.

[221 W Forsyth St Jacksonville Florida] Awful experience with ** on July 12 2024. I brought in a heavy kitchen appliance and a large book and asked for them to be put in a double-wall box and packaged at my expense, then ground-shipped. ** at first assumed (or pretended to assume) that the two things were headed for different addresses and tried to sell me two boxes. Then he misspelled the name of the recipient and typed in a wrong street address that would have induced preventable shipping delays. (I made him do the shipping info over). He did not ask me about insurance, falsely assuming that the value was $100 (I insisted on and got insurance at $400 when he redid everything). He had to cancel a charge, reversing a credit-card charge, and impose a second charge, to correct the name/address/insurance. He lied when he said all FedEx-supplied boxes are double-walled (they aren't).

Horrible company and customer service. I had initially requested a hold of my package at a specific site due to required signature and I did not know if I would be available to receive. Within an hour of that request, I was able to confirm my availability and called to request a cancellation of the hold which the representative confirmed. On the day of the delivery, they DID NOT in fact cancel the original request and now I have to somehow fit a 100 lb package in my sedan.... I was told that they do not have the capability on their end to cancel the original request BEFORE it is even shipped days before delivery. How do companies like this stay in business?!

Worst delivery service. Unreliable. Outdated policy!!!! Why I have to take day off from work just to receive a package? Just because your lazy driver decided to drop off my package at pickup center, not the requested address, I have to either commute 2hours back in forth or have to stay home another day otherwise your USELESS policy wouldn't leave my package in the lobby. How about your useless driver delivered the package in the first time at the requested address!!!

This used to be a good company. We have been FedEx business customers for 15+ years and spend about $ 20K on shipping annually. Unfortunately, customer service is now the last thing on their agenda and so is the 'new and improved' FedEx shipping manager. I cannot think of a 'new and improved' shipping portal like FedEx's that is less user friendly, full of bugs and difficult to use. Instead of getting better shipping rates, they want to give me a bloody cooler or tickets to a ** football game....Morons.

Yet again FedEx has mishandled a delivery. Box was torn by evidently being thrown onto the porch. Two items inside were torn open by the rough handling. Another box was completely open on one end. This is an ongoing issue with FedEx deliveries here, along with delivering to the wrong house. I just wish companies wouldn't use FedEx until they resolve their issues!

I call in to talk to an agent and the stupid automated system refuses to send my call to an agent. So I give the tracking and it gives me the automated information on it and when I say agent to connect to a person, it says it can't and this is all the information they can provide. Useless piece of crap system. Can't even direct calls to agents. If your phone system is this bad I can only imagine your customer service and delivery is about the same level of incompetence. Ridiculous. Fix your automated POS.

I would give FedEx a one star rating. We sent 9 packages July 8 using FedEx Priority Overnight service, meaning next day delivery by noon. 3 packages was spot on. 5 packages were grossly delayed and one still undelivered and it’s July 18. And the customer service is terrible to get this last package delivered. After 3 cases opened to track the package, still no update when this delivery will happen. They have no effective system to monitor and track undelivered packages. They have a case opening system for customer that doesn’t work at all. They can dispute all they want but they can’t seem to deliver our package **.

Updated on 07/30/2024: Extremely frustrated, FEDEX goes above & beyond NOT TAKING RESPONSIBILITY for their screw up! I’m beside myself for everything they’re putting me through proving with photos they delivered & lost my package to an unknown address yet my claim comes back denied?!?! I reported the package missing after viewing the delivery photo 6/18 which showed an unknown home, I then follow their text instructions to visit my FedEx on 6/21 explaining the ordeal which had me going in circles because “they don’t handle claims” and gave me a phone number to call. I call the # on 6/24 explaining the issue filing a claim. I call 7/17 after not receiving any update. Their response was that they show the package delivered and I would need to file a claim!?!?

FEDEX is like dealing with the DMV, bumper to bumper traffic in a car with no A/C with the windows rolled up on a 100 degree day all at the same time. They can't be bothered to try and accommodate anyone who actually has a job and works. Or maybe they say they will, then don't. Or they say they can help you out, for even more money than what they have already charged. Called three times about the same problem on the same day (within about 3 hours of each other) and received three different replies, none of which will get me my package and it will be returned to the company who shipped it to me. So not only did they not get me my package, it will end up costing me more money to try and get my items, all because they can't be bothered to follow simple instructions.

Really FedEx??? “Delivery exception Customer not available or business closed” when EVERYONE WAS HOME. I have no idea how this company is still able to operate considering how terrible their service is. They will get your package delivered when they feel like it. I’ve lived in other in countries and never had to deal this level of incompetency.

Driver showed up 3 days in a row without leaving a door tag until the last day for an item that has to be signed so I didn't know they were even here until the last day. So I called them and got it scheduled for delivery the next day at 2:30. I took off a half day of work for to wait for this package but it never showed up. So I called the New Haven Indiana FedEx depo to figure out what was going on and the guy Steven that was there said the package never made it on a truck but he promised me it would be the first delivery the next day and be here by 9:30 in the morning and here we are at 11 with no package yet and I had to leave my house a 1hr ago but here I am waiting for them to finally do the job they were paid to do.

I ordered a rear glass for my truck and the seller shipped it by FedEx. On the day of delivery I get a message saying my shipment was damaged. Now I have to wait on the replacement and drive the truck with plastic over where my glass should be. Thanks for the huge inconvenience fedex.

Fedex is the absolute WORST! If I could give no stars I would have. I received a text message confirming my package would be delivered yesterday July 11th between 10:30am-2:30pm and that my signature would be required. I take the day off from work and they never showed, so at 2:30pm I checked my updates and my delivery time had changed to by the end of the day.

Fedex deserves zero stars. They have a long, long history of poor service, before the pandemic, outside of weather events, they are just incredibly bad at what they do. Their recent failure for me was to lose a 75 pound $500 AC unit, which I had ordered to be delivered before the weather got to 100°. Unfortunately it was shipped through fedex, so I was likely never going to get it. The Troutdale Oregon hub is probably the worst hub of its type in the world. This is where packages go to die.

I ordered a replacement phone through AT&T yesterday morning. I was sent an email that it was out for delivery today and that I'd receive my package at 5pm. 5pm came, no package so I waited until 8pm. It was 5 minutes until 8pm and they sent another notification saying there was a delay stating they weren’t able to ship it to me because of shipper restrictions…. What the hell do you mean? I’m certain you knew about these ”restrictions“ before telling my phone company you could get the job done..

I am currently waiting for medication that is packed in dry ice. FedEx states it is out for delivery today by noon. Not going to happen. I signed up for tracking updates but I haven't received a notice that the delivery will be delayed. That's not a lot to ask for: a realistic delivery window. Give me USPS or UPS anytime.

The worst shipping company ever. Never use their service. So unreliable and rude customer service representative. Delivery people do not even have a phone to contact residents when they deliver important packages.

Fedex is terrible. I ordered perishable items and the business I ordered from shipped 2-3 day FedEx...except I got the perishable items, completely perished after 7 days after an unbelievable amount of tracking craziness and it sitting four days in a sorting facility nearby. Couldn't get a human on the phone so I put in a complaint with BBB because it was just so insanely unnecessary to be that bad and keep my items for so long nearby but not let me pick it up (it was already late when it arrived here and I knew my food wasn't gonna survive longer but couldn't get a hold of anyone).

I have had several bad experiences with FedEx deliveries. In January, a driver stopped to deliver a package. There was a small snow row of at the foot of my driveway from the town plow. (Maybe 8" high) FedEx driver got out of his truck, package in hand, looked at the teeny bit of snow, and tossed my package about 6 feet into a snow bank next to my mailbox. When I confronted him about it he said, "You should have shoveled this. You knew I was coming."

The worst experience ever. Fedex refused to deliver. (Driver can not back-up to the building.) Didn't call, nothing. They contacted my shipper asking who is going to pay for shipping goods back from Canada to Arizona USA. I offered to unload the trailer on the street. No, they forced me to buy extra service (straight truck delivery). Manjinder ** was unreasonable and rude.

Original delivery date was Saturday, which was on the email. When clicking the link in the email, after not receiving, it moved to Monday, but it said “arriving early, original delivery date is Tuesday”. Which is a lie because the email said Saturday (see snip). Now it is not being delivered until Tuesday.

Waited all day for shipment when was schedule for before 5pm today so stayed home since need sign for package. After 5pm said end of day and still nothing. Wouldn't recommend them again. Worst tracking schedule times.

If I could give zero stars I would! My goodness. FedEx. FedEx drivers are so terrible, they keep delivering my bi-weekly package to my neighbour's house. Even though I have left detailed delivery instructions, even though those instructions are in BIG, BOLD LETTERS ON THE BOX!!! Let alone this past week when my box was left open and tipped over! They give zero cares. I’m lucky that I am able bodied and can go track down my package, what if I wasn’t? What if I was elderly or disabled??? My package just gets to sit out in the sun and rot?? Come on #Fedex. Do better. I have called every single time to complain and nothing changes. They promise to open a case…They promise a supervisor will call, they have never called. I’m going to end up not ordering these boxes anymore because the delivery company can’t get their act together.

Very terrible service, false estimated time, no show, wasted day waiting! Fedex says early estimate time of delivery, on Jul 05, 2024, 10 - 3:30pm. Check track says on its way. All day its says on its way. 3:30pm past, now say by end of day. Waited all eveing, no show, but tracking still says by end of day! Wasted my whole day and was late for work! Next day gave me estimate time of arrival, 10:30 - 2:30pm, waited all day, no show! Again past 2:30pm, now say by end of day again! Waiting all day, still now show! This is the worst Fedex ever!

A heavy package has been delivered/dumped to wrong address. This is main St and package if staying there, it can be stolen anytime, it has been there for a few days, this is second time that a very heavy package is delivered by FedEx here and it seems that delivery people dumping heavy stuff to easy addresses to avoid delivery to less easy addresses or returning the package. Very bad service.

Over the last 2 years less than 10% of FedEx deliveries have been made on time. Packages have been marked delivered when they were not. Delivery pictures instead of showing my front door show a box on a snow bank that could be anywhere. The last delivery was thrown out of the truck into a grove of trees next to the street where I found it after a long search. Whenever I have a choice of shipping company I choose anyone but FedEx. Total screwups.

Got a FedEx text message that there’s attempted delivery of my package, but nobody to receive it, and will be delivered the next business day. I called Customer Service to complain because I was waiting for the package, and there was no FedEx truck that came. It turned out that they weren’t intending to deliver my package today, because of the “volume of deliveries after the holiday”. My package wasn’t even on the truck!!! That was so UNPROFESSIONAL of this company! Lies & promises!! I waited for nothing!! I pray & hope the retail store I order from won’t engage FedEx’s delivery service anymore!!

They tell you, “be there between 10AM and 2pm," then 2:30 they text you, “good news your package will be there tomorrow.” Glad I waited at the door all day. Also, in my experience there is no way to actually talk to a human when you call their customer service, if you choose to use the “chat” function that is also completely automated.

Out of Usps, Ups, Amazon and Fedex Fedex is hands down the worst. Shipping company packages are almost always late and a lot of the time damage like they just throw them around. I'll often get messages from them in the middle of the day saying that delivery was attempted and a fedex truck never came by. Have had numerous packages lost where the sellers have overnighted my stuff to make it right. For such a large company it seems like they are poorly managed and just don't care. From here on out if a seller ships through fedex I'm going elsewhere to buy my stuff.

FedEx totally sucks. They were scheduled to deliver a computer from Amazon on the 8th. Without any notice they delivered it on the 5th and when I checked on the 8th it was nowhere to be found. On the 5th they supposedly delivered it but did not ring my bell or send a text, or send an email so I had no idea the package had supposedly arrived on that date! I went to their website to see what POD they had and it was a distant picture of my driveway with no parcel in sight!! They refused to take responsibility for this negligent customer service which resulted in my parcel never reaching me.

Please tell your drivers to slow down in apartment complexes that have their own private roadway systems -- systems that are often flanked by apartments on one side on the roadway and enclosed garages/carports on the other. When I pull out (backward) from my garage, I am pulling out blind and have to trust other drivers to control their car's speed and position in the roadway. Even rearview cameras and rearview mirrors are ineffective until a point when my car's position reaches a certain distance outside the garage. And so I take it very slowly.

Waited 6hrs only to get a message it's been delayed until tomorrow by END OF THE DAY. When I paid for it to come the day after I ordered. Their reviews show what kind of company we are dealing with. Pathetic.

What has happened to FedEx Customer Service!? Are there no real people to talk to anymore? Very sad for such a large company. Automated calls will NOT allow you to talk with a representative and the website does not allow you to achieve the change you need to a package en route. Sad, sad, sad....

Every time I ordered from a company that ships via Fed Ex I get a text from Fed Ex saying it will be delivered on a certain day. Every time I get a text saying they tried to deliver the package and will try again the next day. This is not true! They never tried to deliver the package. I have even had them text me and tell me it was delivered when it wasn’t. One time I was told that the driver does that because it was on his truck to be delivered but he ran out of time and it would be delivered the next day. Not only is this lying to both the buying customer but also lying to their corporate customer. Customer service is no help and even when they say they will have someone from the local distribution center call, they never do. I’m about to refuse to buy from any company that uses Federal Express for delivery.

0/0 stars. Had something sent overnight. Very, very important document that I needed before the holiday. I was watching the tracking and making sure someone was home to receive it. The window was an hour for delivery. I checked again 10 minutes later and saw it had been delayed. How? Called immediately and was told the driver noted it as wrong address. They checked, correct address. This was within 15 minutes of the scheduled delivery being changed. We all know damn well they could have communicated with the driver to return and deliver. My wife was home, they had not even attempted delivery. 5 hours later not a single update but it would be delivered the day after the holiday by 5pm. That is not customer service. They could have solved the issue, they chose not to. I will now switch carriers for my business and ensure I never use them again. So disappointed. If you guarantee something, deliver on it, literally and figuratively.

Earlier this year, we were waiting for Broadway in Boston tickets to be delivered via FedEx. It required a signature to receive the envelope. Despite the fact that someone is home all day every day, they sent messages three days in a row that they had tried to deliver the envelope and that they were returning the package to the sender. Customer service was less than helpful. I spoke to a manager who was able to get the facility holding my package hostage to at least deliver to one of their more local places so that I could pick it up.

Delivered without consent on the date. Unauthorised entry into my building lobby without a keycard nor did they approach me or the building management and just left the package without informing me or the building management. Delivery email only came in the next day!

I don’t think much care was given to our package. An expensive item arrived, and package was in very rough shape. Writing this review before even opening the box. So my expensive item better not be ruined! What is wrong with people? Is this a firing offense? If not, good luck with having good reviews from here on out! Sad. Whatever happened to good customer service?

My FedEx delivery person has started delivering all packages to our small road by dropping them in the grass alongside the main road that connects with our road. Other neighbors have also found their FEDEX packages tossed along the road here in Greensboro, Vermont. This is a fairly new problem and customer service at the Carrier Delivery office of this area needs to correct it immediately before passers-by start stealing the packages off the main road. Of course, no phone number supplied connects me to a responsible supervisor.

They almost always delay the shipment and then they lie about it. Had three shipments all separate vendors from FedEx and all three were delayed from their original date they said they would deliver. Last one was delayed 4 days. I truly wish vendors would quit using them. I always ask to use UPS if possible. They are so much better.

I have signs outside my garage doors that state, "Do not leave packages here, please take to the front door." FedEx drivers obviously cannot read because they will drop them off in front of the sign and then take a picture showing it was delivered. All they have to do is back their truck up a little further and walk it 25 feet to my front door that way my children or wife do not have to search for it when I go out of town. Chewy needs to drop them like a hot potato. I also sell on eBay and refuse to use them to deliver my packages. I have had so many damaged packages arrive at my house by FedEx.

They tried to deliver a package a day before I was told it would be delivered. No one told me it was signature release and ground service has no time frames. So I was psychically supposed to be home all day without going anywhere so I can sign for it. If I am not home whenever the driver is around my home without notice, and after 3 attempts will be brought to the warehouse where I am a small woman would have to pick up a 50 lb package that won’t fit in my car. I spent 3 hrs trying to talk to people in some country who wants to just get rid of me with nonsensical Answers or no answers at all.

Products never arrive on the scheduled day. Packaging is always filthy. Have delivered obviously damaged packages. Leave packages at the end of the garage no matter the weather when there is a covered porch available. The last delivery was left at my mailbox which is .2 miles from my house.

I spent time entering notes into FedEx delivery manager about bringing package inside as I am handicapped. Driver did not understand english which made my making notes useless. Seriously, cannot speak english?

FedEx is the worst for that international shipping, please if you are sending anything to Dominican Republic!!! DO NOT USE FEDEX!!! I sent a package a month ago to the DR, my package is vanished, every time I track the package it Said *

Absolutely the worst shipping service. Tracking is never correct, call customer service and they can't actually track your package. Drivers mark "delivery attempted but could not deliver" even when you are there to receive the package. Twice our packages have been returned citing business closed. We have been open for 5 years. "Profit first, customer service last" that has to be their mission statement. Their performance is testament that they just don't care about their customers.

Twice I had to tell the bank to send my card regular mail, because FedEx never brought my package, saying nobody was home, while I was waiting for them outside. Then told by customer service that you can not complain!!! I would like UPS or regular mail (NOT FEDEX). Stay away if you can.

This company, FedEx, is a lying, thief company. I bought a new Coleman Cooler and new plastic containers to send my brother my homemade spaghetti sauce and meatballs and I made him our grandmother's cookies. I took it all to FedEx, I bought a large, green bubble wrap and 3 bags of the p-nuts. The Cooler was wrapped with the bubble wrap, the plastic containers with cookies were wrapped in plastic wrap so they wouldn't accidentally open.

These idiots destroyed 4 packages and lost 1. When the person arrived to deliver the packages it appeared as though they had dropped them off the back of the truck. Everything was damaged and he said just file a claim and took pictures of all the destroyed boxes. When I began the claim they made the process incredibly difficult and insulting. This monopoly needs to end

Absolutely shocking company. I always thought FedEx was the best, stay away. Late pickup, late delivery, item was damaged. Won't pay out in your insurance even though you pay for it, have to get lawyer involved.

FedEx is the most worthless delivery company on the planet! Their drivers are so lazy they will just toss a package anywhere and speed off. They don’t care if it’s tossed on the ground where anybody can see it from the road, or even left out exposed to the rain. I have quit dealing with companies because they use FedEx for delivery. If more companies would use UPS or USPS, your package will be delivered and placed in a safe location.

I paid for a 2 day delivery on a birthday gift on june 19 to get to TX.. Cost me $175.00 and it still sitting in Memphis Tennessee facility since then till now. Definitely a bad experience for me. Should had gone with USPS. Thought Fedex is reliable.. Now make me think twice.

Worse delivery Company. They are always late. Last example was a shipment coming from NY. Arrived in California office. Then from some reason (incompetency) clearly, Package went back to Texas. Four days later still waiting for this item to be delivery to me. Terrible Service.

Had an order that was misdelivered by Fed Ex. Tried to hit “missing package” on the tracking site and it just kept coming up “unable to complete at this time”. Tried calling and even though I said representative multiple times they would never connect me. Recording asked what was the problem. I said package was delivered to wrong address. They promptly told me that in order to change the address, I would have to reach out to shipper to change the address. I didn’t want to change the address as the address was correct but the courier didn’t leave it at the address on the label. No matter how hard I tried they just kept hanging up on me and wouldn’t let me talk to a representative. Great way to cut costs I guess... They probably don’t pay anyone to address customer concerns. I’ll make sure I don’t make any future orders with any company that uses FedEx as their deliverer.

I have nothing good to say about FedEx. From driver stealing my package to lying about delivery, no human to talk to about a problem not listed, package not on the truck when it finally shows up (2 days late). I wish more companies provided options for shipping partners. I'll gladly pay more for UPS service, even over my local USPS (they are horrible also but better than FedEx). If I have to ship anything, I'll drive it myself before choosing FedEx.

May 26 I scheduled a pickup from the majestic Mirage Resort in Dominican republic. The package stayed in a FedEx facility for 2 weeks then went back to the hotel for not having an account number for billing and then they charged me for taking it back. Tracking number was **. A case was open to locate the package case number ** is now closed because the package was delivered to the hotel. I scheduled a new pickup tracking number ** that was picked up July 17th. I have called several times to try to get this refund issue resolved and the customer service representatives refuse to look up the case number and continue to inform me the package was delivered to my address. I was assured it would not be a problem since it was a delivery service failure.

FedEx truck came real early. He was supposed to come or she was supposed to come between 11:00 a.m. and 3:00 p.m. and I was out there on every hour of checking, watching the status on my phone. The truck came like 1:15. Didn't even ring the outside Bell to get into the apartment complex and just took off and left and he still had plenty of time to recircle and bring the package back because the time was between 11:00 a.m. and 3:00 p.m. and he was there way before 3:00 p.m. That is horrible. Now I have to wait till tomorrow. That is not good.

Have an employee on-site with a customer and I priority overnighted some parts that were needed. Customer and employee were literally waiting in the parking lot for the delivery and then we get a notification that the delivery status is "We tried to deliver" stating "Customer not available or business closed". How they can claim they made any attempt to deliver our package while we have multiple people outside waiting for the truck to show up is ridiculous. FedEx charges a fortune for overnight and then doesn't even try to deliver your goods.

3 times I have had to deal with FedEx. 1st time they said they needed a signature so they would not leave my package did not. Now 2 delivers have been made to the Amazon locker instead of at my address.

The company stepped up and did the right thing.

I bought shipping on Amazon for $27 to ship 1 package. 2 weeks later Fedex charged me $237 in surcharges. Amazon took that money out of my account. I will never use FedEx to ship or accept another package from this ripoff company ever. Don't use FedEx to ship anything. They are thieves.

Horrible company. FedEx is not interested in customer support and doesn't care about its customers. An automated response is OK if you can reach a live human when the question is slightly non-standard. FedEx doesn't allow for this.

Have video of the driver literally dumping my package out of his truck to my driveway causing damage and no answer from FedEx. They costing me time and money trying to get damaged replaced. They do not care how their drivers deliver.

My package arrived with holes in the box, my item exposed, and both ends open upon arrival. It looks like it was opened prior to its arrival at my home. I am extremely dissatisfied with FedEx's shipping, I would not recommend using them for anything you want to arrive in one piece.

FedEx is horrible. The company I work for will not let us use FedEx because too many delays shipping and receiving problems. Three weeks late receiving packages. Endless counts of damage products. Call the help line, get no help only an apology.

FedEx service really depends on your driver. We had the best driver for the last 2 years - he left and now the current drivers can't read, don't care and do the least they can get away with. We have a FedEx account that specifically informs the drivers to deliver to the porch or deck. We live in a rural area and it is 1/4 mile from our front gate to the house. Additionally we are senior citizens that depend on many products to be delivered. Had a problem, so I had a sign printed and put on the front gate. "All Deliveries to House - DO NOT leave at Gate." Yesterday the FedEx driver left 10 bags of kittie litter, right under the sign and it was raining! Called the vendor and told them to switch our deliveries to UPS - they couldn't so we had to drop the vendor. Calls, emails, online, nothing seems to work for FedEx to get better service!

I send my daughter packages to NYC, twice within one week. First driver did what he was suppose to when delivered the package the first time. Second time was a nightmare. It took a whole day to find the package. These driver who work for your company got your business looking really bad. Driver came to the building. Didn’t call which I left a number with instructions and that driver even can’t read or just don’t care about packages delivery.

Shipment was delayed in Charlotte NC for three days. When it was finally delivered the reason for the delay was obvious. The shipping container (box) was completely destroyed, exposing contents, and had to be re-taped. A claim for damage was submitted and denied because I need a waiver from the shipper to file a claim. Airline luggage handlers were sanctioned for abuse of customers' property, why not FedEx.

Holy smacks...How bad can follow-up get? We have had them not answer e-mails and calls for over a year in one instance. Today's floundering consisted of 2 of their people confirming that a delivery they screwed up initially would show up at a certain point the next day. 2 of their people confirmed this. Did I mention that two separate people confirmed that the delivery would show up the next day on time? Guess what just happened...no show. Booo. God you guys are just atrocious. Please go out of business so we never have to be subjected to your services.

Fedex's website showed me a $28.93 bill to mail a package. After I mailed the package, I get a email stating that the price is now $372.51. I never agreed to pay that price, and I've mailed over 500 merchandise packages before and never had a billing problem like this (especially for a 10x price increase)! I have found Fedex's billing practice to be dishonest and deceptive. Fedex falsely advertise one price on their website and charged me 10x higher in cost. Fedex's customer service is also unwilling to fix the situation and does not acknowledge a problem. I'm horrified by Fedex's deceptive and dishonest billing practices. I will be sure to avoid Fedex in the future. Don't let this happen to you.

This is Mighty here, FedEx told me they would have my package arrive at 220 pm est and come 7 pm it’s still not here and they said it’s delayed. I don’t know why it’s been this long and it hasn’t come.

I took a day off work to wait for a delivery I had to sign for and when I check the status online it says “delivery attempted” yet no one drove up, rang my doorbell nothing. I needed this package before the weekend and because of their so called attempt I now have to wait till Monday. Customer support basically just says “oh well deal with it”. If it were up to me I would never use FedEx as a delivery service but unfortunately that was the only option I had.

I ordered a package from outside the country, the company shipped it expedited to get it by a Friday. FedEx notifies me it was delayed to Saturday. Then tells me delayed to Monday. I bought this item for a week long vacation I leave for on Sunday. Management can’t help me, they won’t hold the package at a location I can go pick it up, and I’m asking their team what to do because I want this package now, I’ll drive to wherever in my state to pick it up. They can’t help me, won’t help me, no alternative suggestions. This company is terrible, anyone still doing business through them needs to move over to UPS. Worst package issue I’ve ever dealt with, at least USPS is willing to work with you whatever the situation. UPS also. Not these clowns.

FedEx hires lazy incompetent people. Today I left a note to deliver my 5 cu ft freezer to my front porch. After they read the note on the front gate they drove around the corner to my backyard and dumped it in the street!!! Not even In my yard! I'm 71 yrs old, female, with a bad back!!! This is not the first time, they left my dorm size refrigerator in the street and have left my packages more than once at someone else's house!!! FedEx sucks and they don't care!!!

We have a FedEx driver who refuses, for no reason known to us, to bring our packages to our front porch. We live in a rural area in MS on twenty acres of land. He drives to random areas of the property to leave the packages, sometimes as far away from the house as 1/4 mi. We keep our dogs inside when we know we have a delivery, and with previous drivers we have always walked outside to meet them. This person basically does a drive by. The manager at the McComb MS distribution center managers is aware of the problem, and I was assured by a lady in his office that the situation would be resolved and the driver would come to our actual house. That didn’t happen. Twice I was told that I would get a call from the manager, and that also do not happen. I’ve been told FedEx hires people no one else wants and now I absolutely believe that is true.

Terrible service. Always late delivery and poor customer support. I waited 8+ hours for a signed package. The driver lied that I wasn't there. :O They don't have a toll call service. I sincerely don't like Fedex anymore.

Terrible service and terrible customer support can be extremely frustrating and can significantly impact your overall experience as a consumer. When you encounter such issues, it is crucial to address them and share your experience with others to help them make informed decisions. In this case, it is advisable to avoid this particular company at all costs.

THEY SCAM YOU with additional, unjustified fees, and give NO explanation. I have shipped the identical item to the SAME location and sometimes they add a charge which is 150% of the actual postage! They are CROOKS! Also, they never paid my claim for a package they damaged, and now never reply. AVOID THESE THIEVES!!!

It’s impossible to get in contact with anyone. The company lied and said they tried to deliver a package. No one delivered anything. My doorbell camera is proof. They won’t let me pick up my package and it’s impossible to reach a live person. Because of them I’m switching from Xfinity to Verizon. Let Xfinity deal with losing customers until they have enough of losing people over FED EX LYING about delivering and attempting to deliver. I have no pets and live in an apartment complex.

FedEx is the worst carrier! Package out for delivery at 6:45am-now states 'weather delay'. Sunny and 93 deg here. Lies and more lies. Customer service in SE Asia is absolutely worthless. 50% of my packages are either delayed, damaged or lost. We will never use fedex again.

Do not trust Fed Ex with anything time sensitive or important. Had a delivery time from 10-2 never arrived. Changed my time until 8pm. Wasted my day waiting. I would never send ANYTHING through this service. Worst service ever.

Worst service ever!!!! I sent a package from America to Bulgaria and paid 140 usd. Was supposed to arrive in three days and they are saying 2 weeks!!!! Are you kidding me???? Never again!!!! Worst service ever!

FedEx is the worst shipping company. I was expecting a package. Talk to customer service and they kept brushing me off. Drivers lied. Stated they made a attempt to deliver, I sat at home waiting for my package.

Absolutely horrible company. Anytime someone tells me they are shipping FedEx, I literally beg for them to use ANY OTHER shipping company. Anytime I get a box in, it is completely destroyed. I desperately needed an item that I ordered for delivery yesterday. Per usual, they SAID they attempted delivery when we were clearly there as they have done many times. They hate their customers and they're more expensive. Disgusting. I don't know why anyone uses them anymore.

FEDEX is the worst ever! Inconsiderate ever! Quick to take your money, but makes it hard to get your funds back especially if they didn't as promised. No supervisor. No person to help. Only to give you a runaround. Disgusted!

FedEx used to set the high standard. Not anymore. Amazon is King, letting you know exactly where your package is and when to expect it. FedEx just keeps moving the timeline along based on what works for them. For example, I had a package expected to arrive today by 2:30pm. Now the status was inconveniently changed to "end of day". This is the 3rd delivery in a row that FedEx played this game. I want to be home when the package is supposed to arrive to avoid package theft. Get your act together FedEx, or someone else will come along and dethrone you.

Updated on 06/05/2024: The horror is still going on. Contacted International customer service and multiple FedEx stations on the way to accelerate the parcel. The system is built in the way that customer can not be and will not be helped. As of today, the documents parcel send from USA to Belgrade Serbia is still not delivered, 16 days after the shipment. Do not us FedEx to ship internationally.

My mom ordered an electric bike through Amazon 950$ never showed up. Amazon angrily refunded money. Now ordered second time. This time through Walmart but it has a gps tracker. Let's see if it goes missing again.... Will prosecute and sue this time around. Point not blank and they steal....

My feelings are very hurt because I was lied to. It was stated that my package would arrive today but it didn’t. I would at least like to be notified that my package may be late next time instead of being lied to. It is not kind to tell me my package will be here a certain date and not have it arrive then.

I was working in my garage when a FedEx driver dropped off a package on my porch. When I went to check if it was the shop parts I was waiting for, I realized it wasn't even addressed to my address. I yelled after him to flag him down but he didn't stop. His delivery was way off and the address wasn't even close to my own. My wife and I ran it to who it was actually addressed to who lived way out in the country. It's sad that we were able to find the address when someone whose job it is to do so couldn't.

Incredibly unreliable and disorganized. My package is basically missing at this point. Every person I speak to tells me a different story about where it went and what happened. I've spoken to other people in my town and they are having the same issues.

Courier arrives at home. Delivered nothing and left. Posted a picture of a diff house which was white as proof of delivery. I have a green home. Customer service was less than helpful. He knew he made a mistake so tried to cover it up. Really a white house which he doesn't even have a package in the picture. And I have cameras.

Keeps delivering to wrong address. We are upstairs apartment and have told them not to put packages at downstairs doors and our neighbor took our package.. I don't like using FedEx cause of this and Walmart can't do anything about stolen items.

I just sat on the phone for over 15 minutes for the customer service representative by the name of Jin to tell me that she couldn't do anything for a package that the facility lost. I was calling regarding a package we ship to a guest that has been waiting on their package since 5/13/24 to be shipped and it's been delay since 5/16/24. I never received a message about the package nor told that it was lost at one their facilities. I called customer service to see if they could resolve or at least help find the package since it's something of sentimental value. When I called all, I was told information I already and that they couldn't help. Only thing they could was get us to put in a claim. I ask Jin could she at least provide me with a Hyperlink so I could give it to guest, and she told me to just look on FedEx.com. I repeat this was very unhelpful, unorganized, and poor representation of what professional company should be ran.

FedEx is unreliable and ungoverned. They do whatever they want the way they want. Pay for shipping for items to arrive at a certain date and THEY NEVER DO! This company is crooks and liars! They say sorry we missed you for a delivery yet they never came! They do this on a regular basis and there is no real resolution! They take advantage of the public and no one does anything about it! What is it going to take to help out the little guy?!?! They need to be held to their standards. Their actions don’t match what is promised!

We paid FedEx extra to ensure early delivery by 8:30 AM today. The tracking then indicated by "End of Day". This was a bid that must arrive by 10:00 AM to be considered. When I called customer service (which took several minutes to get to a representative), the representative told me that "due to high package volume" the package would arrive by 11:20 AM (too late for the bid to be considered). AND, to make it even better, I couldn't file for a refund until AFTER the package was delivered. I will never use FedEx again.

Delivery jerk left my package at the wrong porch. Photo is not my porch so the photo is proof. No customer service to report to. Just a virtual dead end menu. I am on crutches and cannot get to my package even though I can see it on another porch. Someone is checking it out and coming back to take it away. I am yelling at them. They leave and come back. I yell again. I don't know how long I can keep this up. I left message at FedEx, no live person to talk to to prevent theft in time. This is the same jerk who delivered wrong before.

Do not use Fedex. They only delivered 1 of 2 boxes and both boxes have the same tracking number, only 1 box was delivered. 2nd box is missing. What am I fixing to do with half a shed. Calling them is useless. They are of no help.

FedEx left me hanging this weekend. Supposed to have parts arrive yesterday. The USPS and UPS packages arrived but my main parts from FedEx has sitting 80 miles away for two days according to their app.

i have never had adequate tracking of any of my packages. I have had a package delivered to a snow bank several hundred feet from my house on the side of the road. Most recently I have been waiting for a package that shipped 2 weeks ago with no estimated delivery date. I have not gotten any answers from FedEx and they are not responding to the company I purchased from either.

I ordered a part and was offered 2 day delivery for a substantial up charge. First estimate was the next day then it went 2 days out which is what I paid for, then I get notified that the package won't arrive for almost a week. After hrs trying to get an answer I finally got to speak with a manager that informed me that there was nothing he could do and that if I didn't like it I could try and file a claim. Terrible customer service, fraudulent advertising. Avoid doing business with this company!

I waited well past the estimated delivery time. When I called customer care all I got was we cannot help you any further. Extremely poor customer service and delivery service. Do not use FedEx... I would consider picking it up or another service.

This is a terrible company and terrible service! They lie about what they were trying to deliver is a lie! I will never use their services again! This is a horror! They don't know what customer service is.

FedEx is not the reliable company it once was. To add insult to injury, they have replaced customer service with AI technology that provides information that you don't need and there are no humans to provide what you do need. They don't care because if you're calling, they have your money already. Do yourself a favor. Do not ship by FedEx and do not allow anyone to ship to you from FedEx, then perhaps Raj (the new CEO, after Fred jumped off the titanic) can spend his day talking to AI trying to get pointers on getting hired at a new company to DESTROY!

iPhone was stoked by FedEx driver. Delivered empty box. Moved, reordered the phone.. My new phone has been delayed at sorting facility 3 days past delivery date. 0 stars. FedEx is the worst. Avoid at all costs!!

FedEx's shipping, handling and tracking systems are the the most pitifully systems of any of their competitors. I have a package that has been in the system for over a week and is five days past the expected delivery date. The package was shipped from Mississippi to Indiana, it went to Nashville, TN and then to Maryland. Now is in KY (according to the FedEx tracking system). I've tried contacting customer service and could never get past the virtual assistant, without paying for the pleasure of having someone feed me a bunch of bull.

I have cancer and a new script must be written each month for my medication because it is a tier 5 black box drug. I arranged with the pharmacy on a Thursday to have it delivered on Friday or Saturday. They said they will use next day delivery and it will be delivered on Friday. Friday comes and I get a text message from FedEx that my meds have been delayed and will be delivered on Monday of the next week. I clicked on the tracking link to see where it was. They sent the package from Delaware to Philly to Memphis. I live in Ohio and found that route puzzling. I called customer service and, after figuring out how to talk to someone, said Monday isn't going to cut it. I have to have the meds by Sunday to start my chemo cycle on time. They said they would look into it. I checked later Friday to see where it was and it had arrived late in Detroit. I thought no problem, if they get it to me on Saturday, I can still start the chemo cycle on time.

I waited for my delivery from FedEx because I was refusing the delivery. I go out to the truck and the person brings out this little box. I had ordered a 5x8 rug so I said that is not mine. To top it off they are hiring people that speak no english and don't understand english. This was definitely my lucky day. Welcome to the new USA. Anyway, the person kept trying to give me every package when the address was not even close and it definitely wasn't mine. I kept telling the person I am refusing this shipment. Finally the person brings out their phone and has to have it translate to english. Is there anyone left that knows how to do their job? Try to hire qualified people that have a brain.

My delivery was to take a couple of days coming from CA to AZ (about 500 miles) but when it got to AZ it was sent to NY? It then had to be returned to AZ where it was (according to the the tracking) loaded on a truck and tagged as "out for delivery" at 0604 hours, but at 1603 it was tagged as "operational delay" and to be delivered on Monday of next week. It was expected on 9 May, then 10 May but because it was being returned from NY it was now 17 May but because of "operational delays" it is now being promised on Monday 20 May! Almost 2 weeks for a delivery of about 500 mile or from California to Arizona which is next to each other????

FedEx - what the hell! Why do we now have FedEx delivery drivers saying they delivered a package to the house when they clearly did not? When tracking the package, they show a picture of the "delivery" however the picture is of the floor inside the FedEx truck and no package in the picture at all. This was yesterday. It also happened to my neighbor yesterday as well - her picture shows the steps of the FedEx truck - no package in site there either. So saying you delivered packages when clearly you are lying, is insane! I spent hours trying to get to speak to a human at FedEx yesterday - no such luck. The claim for package was automated and so were the results - nobody cares at FedEx.

FedEx keeps getting worse since new ownership last year. I ship everyday. They used to deliver about 10-10:30 a.m. Then pickup after 3:00p.m. Now they don't deliver until right before they pick up. Not to mention the packages look like they were dragged behind the truck the whole way. It doesn't even look like a box anymore. To top it off if you have multiple packages coming from the same place. Good luck getting them on the same day. Maybe you will get 4 or 5 out of 6 boxes shipped. Then the last one will show up the next day or the day after that. And good luck trying to get a phone number for your local hub to get an answer. Going downhill fast. UPS might cost a little more, but they care and are professional about how they conduct themselves.

I am very disappointed with Fedex, I pay to have my packages shipped and they always leave it on the next street over. I shouldn’t have to go looking for my packages. They had them redeliver this last package and they was very rude. I hope they lose their contract. I’m sick of this.

I would not recommend FedEx for anyone who is waiting on a package And that is important. Hundred and fifty dollars for shipping and the times and days are all wrong. They suck. Not reliable at all. I would rather use us post office.

I ordered a part from JP auto and they sent it through FedEx. They said it was delivered. When I looked at the tracking info the stupid driver delivered it to the wrong place. The house in the picture looks nothing like my house. I have deliveries here all the time no problem. Leave it to fedex to screw things up. Customer service sucks and they said the company sending product has to File the claim even though it's your money and your part that didn't get received. Avoid fedex for shipping at all cost.

It insist using machine to answer the questions that I already knew. Leads to waste my 45 minutes with this stupid answering machine. Cannot find a real person assist me. I will ask my vendor not to use FedEx next time.

I have complained to management and written honest reviews about FedEx for about a year now. When is it ok to tell customers their items are on the truck for delivery when they aren't? I found out from my usual driver, not enough room for them. I mentioned that if it was a different driver on Sat, he won't even attempted it. This company has wasted our time by sending out false messages. This shows the lack of integrity of the management down to some of the drivers. My usual driver is a woman & very good at following instructions on the packages. Lets look at the obvious, she is a woman. Well I have provided local #'s to the AIR CARGO BLVD address in Great Falls MT on other reviews to voice your complaints.

Talking to a person is near impossible. No one will offer help. The person I spoke with just repeated the same thing over and over again. Now my package has been delivered to the wrong house. Will never use this to send packages because the company is inept.

4 out of 5 of my deliveries are always late. They always come up with excuses including shipping the wrong item. Lack of communication among themselves ended up 3 carriers knocking on my door when the first one already picked up the wrong package.

They are absolutely terrible. The delivery sucks. They waste their time paying employees to go deliver when no one's home. Then they waste my time trying to figure out when they're coming. What is the point of this stupid company. They probably miss out on more money than make it. You think they were smart enough to figure this out. But go ahead and get terrible reviews so less people use it and continue to pay employees to go to people's homes for no reason. This if I could give a negative star I would. This place is ran horrible and shouldn't even be open. Very disorganized and unprofessional. It's a shame how lazy and stupid people can be when it comes to being a part of society and working for one another

Package was a 2 Express Refrigerate package. At FedEx 630 am. Too late. Truck left already and they didnt send it out on another truck. They had all day to do it. Now next day it still sits at fed ex. 24hr after they received it at delivery hub.

Updated on 05/11/2024: *Followup from yesterday review* Day four waiting for my FedEx "express" time sensitive money package.... After three days of rearranging my daily schedule to be home and available to sign for the package (11:10am to 3:10pm), it was cancelled again. Yesterday evening, I received another text saying it will be delivered on Saturday, May 11, 2025 between 11:10am to 3:10pm. I called and spoke to a customer service "supervisor" who advised she would call the terminal manager my package was at, after I advised I was willing to drive out of state to pick it up personally. She promised either are or the terminal manager would call me back. "Crickets"

I don’t understand how difficult for FedEx drivers to just give a quick call through the access console to request for access to building. After one missed delivery I've called them and asked them to update delivery instructions. No point doing that… They did the same and returned the package to the sender. Never order anything that involves fedex

Ordered some parts for my racecar and got it overnight shipped and the package had a delay due to them messing up the delivery details for my address and then refused to let me pick it up due to them closing an hour later and now I can't go to get my car teched and the deposit for that is non refundable and the overnight shipping price of 300 USD was not worth it and they said it's my shippers fault and my shipper said it's their fault so I'm out the money.

They send messages telling customers when to expect arrival of their packages and then after waiting around all day, the customer is then informed that the package will be delayed and will arrive the next day! I asked the customer service rep about this at my local Virginia Beach FedEx office and their answer was "we have nothing to do with those messages - they are generated from Memphis." Well, that's not an answer - it's an excuse and a poor one at best. FedEx was once a leader in the package delivery business - no more - the fellow who delivers my newspaper provides better service than these folks and is actually friendly, which is much more than I can say for the customer service folks at FedEx.

Again, FedEx Ground driver was too lazy to deliver package. Instead of delivering to MY door as stated on FedEx website, appears to have been dumped at the leasing office door (picture on website). Usually, the driver dumps the packages inside the leasing office (open 10AM to 2PM), leaving it to the tenant to figure out where the package is and collecting their package during office business hours...

I wouldn't even give you one star if I didn't have to. Horrible delivery service. I had a package (heavy) delivered today, I get home to my package laying at the furthest corner of my driveway left in the rain instead of on my covered porch. It honestly looked like he backed in and kicked it out of the back of his truck. This was at 10:45 am. After sitting in the rain until I get home (5:30) I go to try and move it (mind you I'm a 50 year old widow, that is 5 foot tall) the box falls apart on me because it was so wet. The metal poles come falling out and slices my thumb open. I'm still trying to get the bleeding to stop. I might need stitches. I think it's really pitiful for a "man" to do that. He gets paid to deliver. So how about delivery with care and properly. If you don't want to do it, get another job. I think from now on if I buy something online I'll check to see what company is delivering. If it's FedEx then I don't need it.

I ordered a love seat from Walmart. They chose FedEx. At 900a a new label was created for my package by FedEx? Since they have a minimal computer minding their phones this question is too hard as to why a new label was created. I am handicapped and have it being delivered to my 2nd floor apartment. This can not even be verified! As a matter of fact the computer hangs up on you if you don't choose one of their 3 options. Even putting in a tracking number won't get you a human! Their computer system is programmed to hang up rather than help!

I have been dealing with FedEx on McKinley since January in reference to a $1400 handbag. I have since interacted with the regional manager Brad **. This morning he emailed me and accused me of stealing my own handbag. I’ve never dealt with such dishonesty in my life stay clear FedEx, trying use UPS. These people are the worst but I will continue until I get results. I found the police report today against this terrible company.

The worst carrier company especially Egyptian branch at all, disrespecting their dates of delivery, worst customer service who are unwilling to help. I have send my parcel in 24/ April and still not delivered after 16 days. Please don’t ever use them. The worst company experience ever. I wish I could give them zero star.

Worst delivery experience ever. Had to take off of work multiple times to still receive nothing. Showed up at least an hour and a half after time period given. I went 4mins away on the third day for drink and that time they showed up being extremely rude to my daughter while I was on phone with her. Completely unbelievable service.

FedEx is the worst company on the planet. On my account with them, I need them to put my packages on my back porch. But every time they deliver it to the front porch. I need it delivered to the back porch due to theft. I also have a sign in front stating that all deliveries goes to the back porch. Why do they ask you where would you like it delivered if they are going to put it wherever they like? This company is a joke.

I ordered a phone, a hour down the road in Charlotte, 4 days later and nothing, website keeps delaying the delivery time. First time I ordered a phone I never even got it. Last time I order with them.

This is the worst company! They have - for the third time - delivered my package to God knows where. Then they send a photo of a box on a deck as proof it was delivered. I don't have any decks! There's no house number in the photo. Then they advise I should run around to my neighbors and look behind bushes. Seriously?? I am a senior with heart & back issues. I have TWENTY house number signs on my property, including a HUGE one at the entrance to my drive. FedEx is costing businesses millions of dollars in issuing refunds for undelivered packages. Plus, I will no longer use a business that uses FedEx.

Someone or the delivery guy opened my package and stole some of my items. The bag was torn apart. So who would leave a package like that knowing it had been opened. Does not recommend FED EX. Thieves are everywhere. It was for my son's college graduation. They took his jacket and shirt. The reactions of the delivery guy was very obvious on camera. He took my items.

This is the worst shipping company I’ve ever used. Their customer service is horrendous. It’s an automated system that continually hangs up the phone on you so you can never actually get to speak with a representative to get resolution on anything. It’s a complete so FedEx.

I won't be having FedEx deliver anything else after today! Every time I have something important shipped through them it shows up 4 hrs later than their ETA and I continue to lose money having to leave work to get the package and it doesn't arrive anywhere close to on time! Not again if I can help it.

This service provider of the so called "ON TIME" delivering the world.. Total laugh. Such a Joke. I have been following up with customer service agents Arie, Amanda, etc. and OH MY GOD! The endless excuses, shipment cannot be located, shipment in a container that cannot be opened until next business day, shipment scanned and in transport.. the list goes on. All the excuses they can provide you in the world.. If they can actually say that your package diverted to hell and back, they would. A 1 star is not even deserved for this shipment. Trust that you would appreciate more your local postal service if you depend your urgent package shipment to this company.

FedEx is absolute trash. The drivers are rude. They may or may not deliver your package on time. When your package is delivered, it may or may not end up on your porch. One time, they dropped a package in my yard beside the driveway. I have called and complained many times. I asked a driver to slow down in my driveway and not to pull in our yard. She goes to leave, spins gravel and speeds down my driveway. I filed a complaint. Just recently, I had a driver speeding up and down my driveway like it's an interstate. It is ridiculous. My driveway is 1/4 mile long. There are pastures on both sides of my driveway and there's no room for 2 vehicles and there are blindspots. I've expressed my concern that if a car is met on my driveway, they will hit head-on because they go entirely too fast. Nothing has been done. If I order through a company and they deliver via FedEx, I no longer order from them. I wish there was an option to choose anyone but FedEx.

Absolute worst customer service experience ever. I paid for this delivery that was supposed to arrive 8 days prior. I confirmed the address multiple times over the past week, and only AFTER the driver had made 3 attempts (and the package was going to be returned to sender) did the local station provide the clarification that it was the fact that my name wasn't listed on the apartment building that the driver refused to leave the package. 1) that is a ridiculous company policy. Guests visit ALL over the place and are not going to be listed on the lease or on the address. 2) I am not going to do their job for them and go to the station to pick up the package. Visiting from out of town I don't have a car, but that's besides the point. 3) I left instructions for the package to be left in the foyer, no key or special access required, and that the package was fine to be left in 'unsecured' space.

They are absolute trash, can literally never deliver anything in a decent amount of time. On top of that they are extremely inefficient, I had a package coming to me in PA and on Saturday it was in Ohio, then they decide to send it to Nashville, what??? They're just going to send it back to Ohio again on its way to PA. Could they be any stupider? They really need to go bankrupt and save everyone the agony of having to use their services.

Terrible delivery. They say today and it doesn't come and no other updates about my package. Why don't they keep a promise deliverer date? Instead I have to wait around for the package and it doesn't come.

Don't expect your delivery to get to you on time because they claim you have an authorization to change your delivery date and in fact you didn't. Very unreliable and unprofessional. This isn't the only time this has happened either.

Terrible establishment! From now on if the product I order isn’t shipped with UPS I will not buy it! Second time in two weeks I’ve had to deal with this place! I really give them a minus 5 stars & even that is questionable!

It's guaranteed that my package is going to be late or delivered to a totally different address in my neighborhood a solid 3 of every 5 times I order a package that ships by FedEx. I wish I could request to never receive my packages by FedEx. UPS is far superior!

Fed ex worst company on the planet. One hour away taken 10 days. Still haven’t got the box. Outsourced their 800 number overseas. Nobody has a clue what’s going on. Lost it for 4 days. Keeps being left in a truck supposedly. They were going to send it back to the vendor. Still haven’t received the box. Supposed to get it Monday. What a joke. Horrible service and company. You have to mentally impaired to actually make the continual mistakes these clowns do.

After not receiving my package on the scheduled delivery date, I waited an additional 3 days with no updates on where my package was & then just decided to go to the store myself and replace the item. Later that day, the package showed up. At that point, I refused the delivery and signed for the driver to return it to the sender stating that I had gone to the store myself and replaced the item with something else. Lo and behold, the next day they sent the package right back to me. This time I took it into a FedEx location and personally handed it to an employee to send back to the shipper. 2 and 1/2 weeks later, my package still has not been returned to the shipper. No updates have been provided by FedEx other than the package is still sitting at the same location in St. Louis 2 and 1/2 weeks later.

Absolutely the worst service ever. I specifically gave them my hours of operation 6:30 AM till 12 noon and we would be open from three till eight in the afternoon. Nobody would be at the office between noon and three. They came by at 12:40 and apparently made an attempt even though they did not leave a paper notice!. I called to set up an appointment for the next day and again we told them we would only be here 630 till noon. No delivery again! How do these people even stay in business?!

It's unfortunate that you can't give zero stars! FedEx is the biggest disaster on the planet! We have a big deck box marked deliveries - UPS, Amazon, and USPS use it daily. FedEx - never... I'm pretty sure FedEx is the mastermind behind the porch pirate craze. I now avoid buying anything if it's going to ship FedEx. Astounding that they're still in business!

Let’s start by saying it was delayed due to weather, then running late. Made me nervous since we were heading out of town the next day and I needed the $400 camera I purchased over a week and a half ago. Well it finally came. Delivery instructions stated to deliver to the enclosed back patio door. Nah fam, just tossed that puppy on the front porch in the rain. But, Not before Ace Venturing the hell out of the box. Appreciate you FedEx, you’re the real MVP!

Today was my second time having a bad experience with FedEx. I place a large order from Chewy each month for dogfood, how it's handled is important to me. My delivery had been removed from Chewy box, left in driveway, bottom of dogfood was wet with something.

I opened a business in my town and was told when I called to purchase a phone that it can only be Fed-ex'd and it has to be sent to the business address, no problem, put order in and waited for my expedited 2 day shipment. It didn't arrive, called FedEx, although I had the tracking number given to me I was unable, in any way shape or form... To talk to a human! Their phone is set up to be purposefully hard to use to drive people to their site so that we can do the job. They don't want to pay somebody to do. I still have not talked to a human and I have still not received my package. Now it has been updated that FedEx believes the address does not exist, even though the address does indeed exist and there is a 4-ft sign directly next to the address on the window which displays my business name.

Delivery had no sign for package requirements or special delivery instructions yet driver would not leave my package because I was not home. No other carrier does this. This was an important delivery that I needed on time for my business. This error cost me $300 for not meeting my deadline. I called and was told they would get my package first thing in the morning. Waited till 2. Called again and was told it would be here by 5. Waited till 6 and then was told by the end of the day. I don't have time to wait around all day for a package. My place of delivery is secure with surveillance cameras and all. Yet they said the driver didn't feel the location was secure. That is not Fedex' place to say whether or not it is secure. If that was the address I gave then I obviously am certain it is secure. I will be advising all my retailers not to use this company any longer.

I ordered a package from CarParts.com. They sent my order out quickly, unfortunately they sent it FedEx. The FedEx driver delivered my package to the wrong house. Now my package is lost. I hope for future deliveries CarParts.com uses a different company. This isn't my first bad experience with FedEx.

The movie was right, everything that FedEx tries to deliver is lost, delayed, tore into or damaged. They never deliver on time and their online app is a joke. Don't trust fedex! Horrible customer service and even worse drivers.

I was suppose to have my package delivered Friday 4/26/24. I never received my heavy and expensive package. I contacted FedEx in like less than 30 minutes from when I got the email my package was delivered to let them know it was not to delivered to my address. They supposedly did an investigation and told me to contact the shipper. I never had a problem with getting my package before with FedEx. But those packages were way less expensive. I believe it was an inside job. Since on the proof of delivery it don’t even have Address where it was delivered and just says TSPOT for the signature. I will never you a shipper who uses FedEx or FedEx myself for deliveries. I will make sure to let everyone I know not to use them. So sad to have so many dishonest people these days.

Every time I have something delivered with Fedex, it turns into a mess. The company sending me my package this time specifically put instructions that the package did NOT need to be signed for. Yet fedex refused to leave it in my mailbox when I was at work.

I was expecting my package to be delivered next day after it arrived to Goodyear, Arizona. I live in Mesa, Arizona. When the package did not show up, I looked at the tracking again. They had now shipped the package to Henderson, Nevada. Now I have to wait another 2 days to get the package. This is not the first time FedEx messing up my deliveries. I will never use FedEx and this time it was the vendor that picked them. I will tell them also about the bad service.

Never ever use FedEx Smart Post unless you are shipping or receiving something unimportant that can easily be replaced when it is lost. Until now I had no idea that this service was so bad. It is one thing to lose a package, but customer service is non-existent. There is no excuse other than we don't give a damn for the total lack of competence that I have experienced! I was shipped a 1.7 pound package that went from MN to TX in one day and now has been sent to several FedEx locations several times in Houston for the past 24 days.

FedEx as a delivery service consistently overvalues their service while maintaining the same consistency in underperformance. My packages have traveled all over the country to circle around my location. This causes the packages to be late. If they will always be late, they should not over-promise delivery dates.

FedEx was to deliver an extremely important package on April 25, 2024. The package made it to the state of delivery but not to the destination city. The following day it had been shipped clear across the country. I contacted Fed Ex and of course spoke to someone from another country because all customer support is outsourced, and all they can do really is to look at a computer screen which is no better than what I can do. I am finally told after it moves yet again even further away that the "exception" was that the bar code or delivery label was illegible. So apparently now it's just being moved around from one destination to another even though my delivery address online is correct.

Absolute trash of a shipper and knowing that they made it almost impossible to get to talk with a customer service rep. They will use that robo answering machine to keep you in a loop! And on top of that they deliver my packages to different addresses many many times and I have absolutely no way of talking with them. Man this corporations in this capitalist world need to be held accountable. I understand a mistake once or twice but constantly that's called incompetence and I have to pay for their incompetence!

Well, typical FedEx drop my package off at the wrong place, said they delivered it, showed a picture they delivered it but that’s not my house. I called. I would’ve just went to where they dropped it off to pick it up, but you can’t talk to no one. Now I have to go back to the seller who is in China, of course I needed it for the weekend, but FedEx doesn’t care about the customer. You can’t even talk to anyone. I can’t believe that their drivers are too stupid even even read the address. I wouldn’t choose FedEx, but I have no other choice. The shipper chooses them.

My tracking number ******. I had sent in my Canadian passports for renewal and FedEx informed me that they lost my package and asked me to file a claim. I followed the tracking and based on which I have driven 3hrs to reach the hub and fight there for 3hrs to get my package. As it was not delivered to the destination they asked me to file a claim for which I filed a claim **. I had to take a leave to drive for 6hrs up and down together and wait there for 3hrs. Now my claim has been denied.

I’d give a zero if I could. I’d give a zero if I could! And they don’t care because every freaking one of them is from another country and doesn’t even speak English. Zero customer service zero! I paid $200 to have a package sent today priority. That was five days ago. I called every day and every day they tell me it’s going to be delivered that day. Check the tracking number today it’s sitting at their warehouse! They’re full of crap!!! I will never ever ever ever ship with FedEx again. They are the worst company on the planet. Don’t use them to ship your stuff. This was an important package! It was the parts my guys needed to finish a job! We were supposed to finish the job three days ago and couldn’t do it without these parts. My customer only allows monthly billing so we missed the deadline. My family with three kids will now have to wait a whole month to get paid. I plan to sue FedEx in small claims court for damages.

We were at a love's truck stop and we were at the fuel line and out of nowhere a FedEx driver came up in front of me and cut me off almost hitting us. He acted like he was on drugs or under influence. He jumped out of his truck. If you zoom in you can see his truck number. He cussed me out and flipped me off. Very disappointed. You hire people who are rude and drives crazy for your company. Shame on you. All you can email my husband about this **. You all need to get him off the roads. We are in Las Vegas area. Thanks for your time.

RE: AWB **: Meghan **. FEDEX is the worst and if there's any other adjective, that'll be their Qualifier. I have had this shipment with FedEx since on the 4th of April, majority of which are items for a wedding due yesterday 04/03 and 04/26. Same FedEx different person's asking for different documentation after was assured no other documentation was required that I had oversent docs. This racist Meghan despite all the details and extra that was provided, she intentionally ensures she keeps asking for already submitted docs thereby frustrating the bride and groom whose packages are still being held by her at Memphis TN. Despite the urgency, our packages are yet to be received. Final wedding ceremony is on Friday 04/26!!! Date of experience: April 22, 2024.

We have been a FedEx Customer for nearly 4 decades during which have received great service. Sadly, the quality is changing, and last year we had 2 major issues with them; The first was that an employee left a package in the street; didn’t ring the bell, didn’t call by intercom, didn’t call by phone. The package was stolen. They argued it was left in front of the door, but; we had a video to prove otherwise and were reimbursed. We were lucky, but; is scary how their employee didn’t try to reach us and how they backed him up, trying to blame us because didn’t pay for signature confirmation. For decades, their employees were responsible for the merchandise and proud to offer the best service, but; seems that is in the past and their attitude contributes.

I cringe every time I order something and it shows that it was shipped with Fed-Ex, EVERYTIME Fed-Ex delivers something to me, there's an ISSUE, they screwed up and delivered our Son's Christmas package to the wrong address, took a picture of the delivered package (with the wrong address in the background) and when I checked our security cameras, they showed a Fed Ex truck show up at our house, sit there for approximately 10 minutes (driver NEVER got out of the truck) and then drove off.

Potentially the most useless delivery service in the history of mankind. They can't manage where the packages are going, they can't adequately keep track of what they're doing, they cannot produce answers when there's an issue, the "customer service" department is an automated system that's designed to hang up on you before you get to a person, the people (should you ever get one) are impolite and unhelpful, and the staff in their corporate-owned stores can't do anything to help at all. On several separate occasions they've gotten a package from the Midwest or East Coast all the way to California (where I'm located), only for it to mysteriously be rerouted back across the country.

I have been waiting in my store but tracking info says store was closed. FedEx is a joke. I called customer services. They can't get a hold their local hub. This is a fourth time is happened. Joke joke.

Package was delivered to the wrong address, their 1800 customer service number is completely worthless, goes overseas to someone who can't speak English, will NEVER use FEDEX again...UPS from now on.

Numerous delays and package sitting in one location for an entire day... A 3-day delivery will now take 10 days if they can somehow get it into my state before Sunday. Absolutely slow service and failure on their side.

Took 3 weeks to deliver, drivers keep on lying about the address, 1st day said zip code error, 2nd day no apartment number since it is a house and it was delivered 3 weeks ago after lot of call later, 3 they said it is a trailer park and unable to find. O really the drivers don't want to deliver because they are not work for FedEx but third party contractors. So frustrating dirty FedEx.

I really like the efficiency and reliability of FEDEX. It's definitely a whole lot more faster than other carriers especially including snail mail. What I wish I would've known sooner is that fact that FEDEX shipments are more based off of what you have listed in your FEDEX.com online account at FedEx®'s Delivery Manager versus the address you would want item to be shipped TO. This has happened to me several times in the past. Other than that, I say FEDEX needs very few improvements compared to the post office.

If I could give them zero stars, I would. If you live in an apartment do not expect them to deliver to your apartment door unless you put it on the instructions. It will be left at the very bottom steps and you may not be notified.

FedEx used to be the best when it came to shipping. They have fallen so far it's hard imagine. They have had 31 boxes they were supposed to deliver last week. All shipped at the same time from the same supplier. 3 arrived last Friday. Monday they were out for delivery and never made it. Tuesday they brought 24 more. Today is Wednesday and they did not bring them again. The virtual assistant is a frustrating mess. Each time I call them I go through a ton of steps, can never get to a live person, only to get the dreaded "please try again later". These are an event that is tomorrow. I will never use FedEx again.

After spending $142 for overnight shipping and "guaranteed" delivery, my parcel did not arrive until the 5 days later. I was given 3 different excuses as to why it was delayed and apparently none of these excuses were enough to reimburse me anything. PLEASE DO NOT USE FEDEX FOR ANYTHING THAT IS TIME SENSITIVE.

They delivered my package to the wrong house. Left picture of it delivered to wrong address. I tried to contact them via phone and the robot hung up on me. Terrible company. Virtual assistant also did not help.

Driver didn't even try to attempt contacting me for signature and left with the package I was waiting for all day. Absurd. On call now and there's nothing they can do. So painful bro. I'm just trying to be mean.

The driver drove past the address without slowing down. I got an immediate text stating no one was there and they'll try again later that day. I waited 4 hours then got a text saying "tomorrow". The next day, I stood outside for nearly 2 hours, then waved my arms to get their attention as they drove by. They didn't slow down, texting they'll try again tomorrow. I called the 1 800 number to have the driver turn around, but they aren't "dispatch". I had to go online and fill out forms to have them hold it so I can pick it up. Obviously no one at FedEx monitors their vehicles GPS system, or they'd see the screw ups and fire the drivers!

Literally the MOST incompetent company I have ever dealt with. The driver delivered a multi box shipment- and then picked up one box and took it with him. Now the package is “lost”. No one returns calls, no one returns emails, when you call you’re on hold being switched from representative to representative for over an hour to finally get one that tells you they have no idea where the package is and they will continue to look for it. Another 2 weeks and countless emails and still no response. This package has been “lost” since 01/31/24.

Okay company. Terrible customer service. Told me I was transferring to a supervisor and was not. Then this new person hung up on me when I tried to get to the bottom of why my package was not picked up. Terrible customer service. I dread calling here. I do international packages and ship almost daily and I hate hate hate having to deal with customer service. No accountability and awful humans. Just not caring at all about anyone's issues. My package sat outside all day. It was gifts for refugees and things got ruined. What did Fedex do? NOTHING! Just said, "Oh well you should schedule the pick up." I DID!!!! On the phone!!!! Awful customer service. Awful company who doesn't care.

I wish choosing delivery company was an option. I would NEVER choose FedEx. They have always had a hard time finding my address. Today they delivered half of my order. Other half says we requested vacation hold.

What happened to the old FEDEX? They were the standard. Now they are at the other end of that line. They can't deliver, they can't be contacted, they won't contact the recipient if they have apparent trouble locating a house they've delivered to for thirty-five years. And they don't take responsibility for anything when you drive to the actual FEDEX facility to talk to a human. They no longer seem to care. Hard to say this after using them for decades, but I'm finished with FEDEX.

I am livid with FedEx, the driver & Craig at the Albany NY office. I complained first Walmart order. Asked him specifically if their trucks have GPS, yes. I was right, 2nd reboxed by fedex, redelivered.

Ordered something from Best Buy they used Fedex ground (economy). The first day was normal tracking the package.. But then the updates stopped. Last thing I heard for 3 days was "On the way from Spartanburg, SC. EST delivery 'today'." I finally decide to call customer service and see what's going on as the package is a gift. That is where the experience just takes a turn for miserable.. The automated system has no way of getting you to a human..After calling and trying half a dozen time I get creative and decide to get on the line with someone that is a human.. I pick the "technical support" option. I get a human in seconds and let them know the department I am looking for.. He forwards me to said human who seems like I am inconveniencing HIM with asking where my package is (obviously wasn't from this country). So all the information I can get if "We have 7 days, it will be there within 7 days".

Terrible company. The drivers speed, drive recklessly, and are careless with packages and just an awful company. Wouldn’t recommend. Complained about a reckless driver and company did not care one bit.

I've used many shipping companies if not all being in the consumer electronics industry and over the years have had issues with most, realizing there are obstacles and unforseen circumstances which are beyond anyone's control, but lately FedEx has been one of the worst companies to use, we actually decided to never use again, I've tracking #'s that show how slow and they've even not picked up packages left for them. FedEx sorry, you've lost another customer!

FedEx may be the most unaccountable company I have ever corresponded with. They don’t know county road numbers in NJ and deliver packages at houses without matching the address and when you speak to their customer service department and report a claim their internal affairs department does a poor investigation and accepts no responsibility for delivering to the wrong address and then offers no refund or discount for their incompetence. They are the worst. My house number are numbers and my road which is county rd is also numbers. For example CR-527 is also County line rd. They are the worst.