FedEx Reviews

I live in a little subdivision in Ohio. I can’t even tell you how many times FedEx has delivered my package to the wrong address. Of every FedEx delivery. Legitimately only about 60% arrive at the front door. One time my Dad had ordered material for his business and the sender mailed the materials via FedEx. When it said “Package Delivered” my Dad checked the photo. The driver had dropped it off at the end of a 50 yard driveway directly next to the road. Not even near a mailbox! Luckily. The owners of the house took a picture and posted the photo on a local Facebook forum for lost/ missing things. Thankfully someone saw it and recognized my Dads name and let us know. Ready for the punchline? They delivered it 22 miles away in a completely different city. They’ve delivered my packages across the street, by the road, next door and even as previously stated, random houses nowhere near my actual address.

If it absolutely positively has to maybe get there sometime but most probably not any of the times they provide then feel free to use FedEx. This review is for the Federal Express next day delivery service. They pick up packages late. They leave packages in distribution centers for days, they update delivery status slowly (if it all), and they constantly provide delivery times they fail to meet over and over again for the same package. Their customer support is less than useless (a literal waste of time) and their website provides hopeful information that is usually misleading or leads to nowhere. Why anyone would entrust this company to deliver anything is beyond me.

On Thursday, April 3rd, 2025, I visited the FedEx office in Woodbridge, VA to send a package containing two pieces of paper: a notarized Certificate of Origin and a bill of sale. I requested delivery by 10:30 am the next day, April 4th, 2025, and paid an additional $9 for a signature confirmation to make the full payment $65.45. Despite paying the full amount, I was surprised to find the package still in a Maryland facility on Friday morning, with the delivery rescheduled to Monday, April 7th, 2025.

Nothing else to say but FedEX sucks! Every order where FedEX is the shipper has been delayed for some reason or another! I dread it when a company sends me shipping information and it shows FedEX! I paid $43 for this latest order so that it could be delivered overnight. The order was perishable flowers and because of something, they're not arriving until 3 days later - guess what - flowers won't be good at all! You've got to do something to fix this! And don't blame it on the weather - it can't be weather related all the time!

At my address for 40 years, all delivery companies have always found me, given timely deliveries. In the past 4 years, Fedex can't find my address, adds delivery days, changes shipping labels as a stall not to deliver-- and I watch them go past my house with its well marked address, 2 times / day. My latest case shows my package took less time to go 3000 miles than to go the 30 miles from Rensselaer, NY to my house- 5 updates for delivery- still no package.

FedEx is awful. Live animals were to arrive Thursday morning. By Saturday still have not received even though they are not lost. Phone support is absolutely useless. They have caused the death of these animals.

If I could give zero stars, I would. FedEx has been consistently unreliable—delays without explanation, packages marked “delivered” that mysteriously vanish, and a total lack of accountability. Their customer service feels more like a brick wall than a support system, offering vague responses and no real solutions. It’s baffling how a company with so many resources can manage to drop the ball this badly, time and time again. Save yourself the headache and go with literally any other carrier if you value your time, money, or sanity.

$700 telescope not being delivered and FedEx is not providing any status updates. The package has been sitting in Sauget, IL facility for days and no one at FedEx knows why it's not being delivered. FedEx support is terrible, I was able to find out more making my own calls than FedEx internal employees were able to find out.

I had an encounter with one of their drivers today on the highway. This driver almost caused a multiple car pile up multiple times driving excessively over the speed limit and swerving in and out of traffic recklessly almost causing multiple incidents. When I contacted FedEx to report their driver they proceeded to tell me that they knew the driver even though I encountered them on the highway and proceeded to lie to me even further by telling me that they have already taken steps to reprimand said employee. When I asked to speak to their supervisor they told me without a tracking number they could not talk to me. This company does not care about anyone's safety and hire some of the worst people you have ever met to drive on the roads to deliver your packages. If you want a company that's all about your money and don't care about nobody's safety please feel free to use this company.

Never delivers on time, why pay for priority delivery by 10:30am when they do not honor that? No real time tracking to find out where the late package is. Horrible service. They need Tom Hanks back because their service has become horrible.

Worst delivery company! Most things show up damaged or broken, that’s if or when they actually arrive after being “out for delivery” for 3 days! I wish people would stop using them altogether! When I see that someone I’ve ordered is shipped through them I cringe.

Terrible, inefficient service. I ordered live animals and paid for two day shipping. They were being shipped from Arizona to Oregon, but were routed to Memphis, TN for NO GOOD REASON and now the package will be several days late, and the animals will have died by the time I get them. Does FedEx care? NO. Why send them back east where there is bad weather before sending them west again to Oregon? That is unbelievably stupid! The customer service rep told me that every package is routed through Memphis and that is a lie.

Have had delivery issues every time I have had a package delivered. It is a training issue that doesn't seem to be addressed. Drivers will leave a package in front of a garage door. The time of day does not matter. They for some reason will not and do not leave the package at the front door. I have had it delivered in front of the garage door, and run over the item when leaving for work. They will go into a garage and leave it on garage door. You have no idea where it is unless you hunt for. We were home and they left it in our open garage, open space and we noticed it a day later. Ridiculous, come on. Common sense should kick in but it doesn't. Has happened at our home our neighbors and even my parents. This is a huge training flaw. I have never not received a package delivered by Amazon.

The company does not care if you actually receive your delivery. They leave it in front of my door every time instead of moving a foot to the right. I have had multiple packages stolen due to this. I have contacted their customer service and ask them to simply move the away from the door, and they refuse. Today they left a microwave box right in front of my door for everyone to see. Their excuse is they can't control crime. Yes, they can't control crime, however they can help prevent packages from being stolen. I have put my delivery preferences on their website, and they have told me they don't have control over where their drivers leave the deliveries.

I live in Urbana Ohio and feel that because it's located this far from the interstate systems that drivers are lying as I've never gotten a package on time. Once it shipped from New York to local FedEx as expected. From there it took a week or more, I forget for sure but far beyond what their expected delivery time. Now they "tried" to deliver but someone magically requested the package be delivered at a later date. Yet I live alone and been sitting waiting and watching the tracking and once again it's on a truck out of Vandalia Ohio and there it sits until the driver has more for the area. I'm sick of FedEx. I was a flatbed class a driver and I know the industry and the problem of going somewhere that hurts making money but it's part of the game and the customer is not supposed to pay for it. You're a professional driver. Live up to it.

Unreliable delivery. They also try to charge for a delivery window since they cannot manage to have real time updates with today's technology. Every call in to the company is met with resistance and AI then disconnected your calls. After about an hour you get someone on the line who cannot even speak your language or understand your English language which is odd since I am in America last I checked. Why spend money on your technology and cheap labor if it is worthless??? Oh because it's cheap which then is rolled over into the quality of what you get at FedEx.

I am CONSTANTLY losing time and customers because FEDEX delivers when they feel like it. This morning, I received ANOTHER late package that was shipped on 3/25. Today is 4/1. I paid for 2 day shipping and this is the SEVENTH DAY. No ability to contact anyone, no compensation for LOSING my customer and the service he was going to pay me to perform for him, once the FEDEX SHIPMENT was delivered, which it WAS NOT, until too late for my business. Fedex, YOU SUCK. YOU SHOULD BE HELD ACCOUNTABLE FOR MY VERIFIABLE LOSS OF $300 in labor for what was going to be brought in to my business. AGAIN, FEDEX, YOU SUCK! With all the technology these days, you remain HORRIBLE, feckless, and more costly than just your shipping charge!

FedEx is the most incompetent shipper out there. They have delivered 0 out of the last 5 shipments to my address, spread over the past year. At first the driver would say he can't find my address, which has existed for over 20 years and no other delivery company has an issue with. They take a picture of the package at the wrong address while claiming it's delivered. Once I actually drove to the FedEx hub near me to just pick up a package myself because they claimed they couldn't deliver it and I couldn't get any customer service on the phone. The last shipment the driver took a picture of the packages on my porch, labeled them as damaged after delivering them, and then took them back. They were not damaged, nor fragile, and I have the delivery on camera. They were expensive parts and the driver probably wanted to steal them. This is a ridiculous company that I will avoid at almost any cost, and I work in Logistics as a career.

BEWARE!!! MAGNA UT SORTING FACILITY INVOLVED IN STEALING EXPENSIVE PACKAGES!!! I had very bad experience today with FedEx employee attempting to steps an expensive package. Package consisted of expensive display box that were displaying an ancient and authentic 17 different ninja style weapons (very rare). Custom display box was shattered by FedEx and then reported to me as damaged beyond the repair that they had to discard everything because "glass was leaking". FedEx employee also conveniently didn't take any pictures of damaged package. They were forcing me to file a claim without providing any information about the package, including its current state.

I am absolutely frustrated with FedEx. I get a notice that my package is on a truck but when any of my packages are slotted to be delivered from the Braselton GA location the delivery date changes and I don't get my packages till 2 days after they originally were supposed to be delivered. This has been going on for a few years now. Sometimes the status will actually lie and say they tried to deliver my package but I was not home.

03282025 1130am, FedEx store 1145 N 205th St, Shoreline, WA 98133, horrible customer service experience, some of the people at counter including the supervisor/manager will watch you as go thru self-service label printing but when you try to drop off the package at the counter, they all ignore you or stare and saying nothing. After waiting, the so-called big shot supervisor/manager will give you an attitude and say, "What do you need." I am sure a commercial corporation like FedEx doesn't want to hear this- Just help the customer and move on, but guess those people are too lazy/attitude to put any effort in providing customer service.

My package was scheduled to be delivered on March 26th by 1 pm and since it has an important document signature is required. So, I was keep on waiting on my door for the package. As soon as it was 1pm, delivery page got updated and it said now my package will be delivered by March 27, On March 27, tracking details are showing that my package will be delivered on March 28. It is such a bad service I ever received. I had to go through all this even after paying for overnight standard shipping charges. I want some of their customer service representative to talk to me asap.

3 to 5 days shipping has turned into almost 2 weeks and still no delivery date. I will not purchase things that will be delivered using this shippers. Don’t recommend anymore. Use Fedex unless you feel like waiting and waiting and waiting.

Packages being left in middle of driveway. Delivery photos are blurred. Sometimes box just thrown in yard. Tried contacting local office- no direct phone # or email. This has happened over a dozen time. Last time it was a COMPUTER!

If I could give them a lower score, I would. We've had issues in the past, but their blatant misdelivery of my package is a new low. Yesterday, I was supposed to receive the package, but there was an"exception:" When I called their customer service, the individual said that the driver was unable to find our address. (We actually watched the truck go by our house twice.) The rep said I had to contact the shipper, because it wasn't FedEx's fault. He kept laying the blame anywhere but on the driver. I had a receipt from the shipper that showed the correct address. Today, the package was delivered to the wrong address (they didn't bother to take a photo) and had some person named "MMonica" sign for it. I have no respect left for FedEx, and will ensure from here on out, that no place I make purchases from use FedEx for delivery.

We keep our gate closed during the day. Our regular FedEx driver will wrap a package in plastic and place it on our ledge (about 3 feet off the ground) if the gate is closed. But he will also toot his horn, and then I will open the gate. Today, we must have had a different driver because 1) he did not toot his horn. I looked out my kitchen window and could see him sitting in front of my gate, so I opened the gate. He was still there for another minute or two, and then he backed up, drove away and did not deliver my package. Instead he 2) stuck it 12-feet in the air on top of a gate pillar, teetering. I am five feet. I cannot reach that package. And he knew it, he saw the gate had opened and he said forget it, and drove off!

I ordered a radiator from Amazon. When my package arrived the delivery person never knocked or rung door bell and my package was open wth going on with y'all. My package should have been intact, y'all need to do better screening on your delivery drivers.

Was to receive my package the 20th/ Was told it was on the truck for delivery later that day. Received an email saying they had not delivered it that day. They would deliver it the next day. The next day came they said they had not received the package. Today the package was delivered but was delivered to the neighbor. I contacted FedEx because I do not get along with this particular neighbor and this is not the first time my package has been delivered to someone else. That x informed me there was nothing they could do about it. They would not make the driver turn around to deliver my package to me that I needed to contact TEMU and tell them that I did not receive the package so in other words lie to get another product.

FedEx was supposed to deliver a package today, but since it’s Friday decided to go back to the station with my package on the truck and deliver it tomorrow. This is the second time they have done this to me and I am calling the CEO of a major account of FedEx on Monday to fill him in on the terrible customer service experience times 2 now with FedEx. They are the absolute worst delivery company on the planet.🌍

It seems my experience with FedEx is no different from many others. According to them, my package was delivered on 3/13/25. Since I work from home, I was able to check immediately after receiving the delivery notification, but there was nothing at my door. I reviewed the photo they posted with the delivery confirmation, and it was clearly not my front door. I also didn’t receive a Ring notification, which further confirmed no one had been at my door.

Lost my parcel and refuse to help locate it. They use AI to communicate and it's worthless. Never again. Have to go back and notify the seller. Another dead end. It will take me weeks to get a refund. I'm already into it 3 weeks.

Why does FedEx charge a fuel surcharge still? They did that when gas prices were over $4.00 a gallon. They have been half that since then. They are like a government. They say something is just temporary until things get better and when they do, they keep the charge anyway. I think they think people are just used to them and will probably never complain. They and UPS need to get rid of them. They are transportation companies. That is their business. So, it should be part of their operating costs.

HORRIBLE!!! Three times now I’ve had a package that requires a signature indicate failed delivery because I wasn’t home and ended up picking the package up. I gave them the benefit of the doubt but this is nuts. I called customer service yesterday and they assured me it was marked as being their fault and it’d be delivered. Today it was allegedly on the truck at 1 am and out for delivery, then at 1 pm it indicated failed delivery because I didn’t answer the door. Someone was home the entire time and there is no video from my ring camera of them being here. Called customer service and they said they’d get back to me. Two hours later and nothing. Never going to use a business that ships with FedEx again.

My most recent experience is as the destination for a Fedex package. I ordered an item through Lowe's. A full 17 days later, it is still bouncing back and forth between NC, PA, IN, and IL. Pages and pages of tracking entries indicate they have scanned this thing dozens of times. They bring it all the way to the distribution center where it is supposed to delivered, and they then send it back to the origin, who sends it back here. They quit talking to me after 4 calls and now are giving the shipper the runaround.

I will never use FedEx again!!!! EVER. I will use any other service except for it. My partner lost his wallet on a flight so couldn't board. We had a family member FedEx his passport. We called FedEx and looked online and it stated we would receive the shipment the next day, a Friday, when in fact FedEx DOES NOT ship to Vancouver Island on the weekend. We paid the most expensive expedited service. The shipment did not arrive until Monday so we missed our flight had to change flights as most people know that is at your own cost.

Would leave 0 stars if possible. Always had bad experiences with FedEx delivering damaged packages but my experience yesterday and today takes the cake. I ordered a package over 2 weeks ago and finally got the email yesterday from FedEx that it was out for delivery. A few hours go by, and I get another email saying they couldn't deliver the package because my address was incorrect. So I check the tracking page, and see no wrong info anywhere, and decide to call them. Had to call 3 times, because my first 2 conversations were with their automated customer service system, in which I tried talking to it for 15 minutes, and both times had the system hang up on me before helping me at all. 3rd time immediately ask for a customer service rep, and thankfully get transferred. He tells me the address I'm giving him is exactly what's on the package, and that they'll send it out again in the morning.

Dale D. Ohio Customer Service. Reviewed March 19, 2025. I am an eBay seller and have been since 1998. I sold a Hepa Room Air Cleaner on eBay. I had the original box that the cleaner came in, because it was new and the box was sealed. I walked the box into a Fed Ex store carrying it under my arm. The item weight was only 38.4 lbs. FedEx would not ship the box because it had writing on it and pictures. It was the original box that the item came in and of course, the box had writing on it telling the Hepa rating room size and dimensions of the cleaner. FedEx charged me $23.40 for a plain box and said that they would put the original box inside the new box.

My packages are on time but delivered under a tree rain or shine. My telephone complaints provide response that it must be another division of FEDEX and not their fault. I have never filed an official complaint or sent anything back because fortunately the shipper has always wrapped in plastic first but that is no excuse for FEDEX to leave at the top of our driveway under a tree. Post Office, Amazon, and UPS deliver to the porch out of the weather.

I am an eBay seller. I also have a FedEx business account. I have been shipping FedEx for years with good results. However, I recently sent a set of boat oars to Ma and was charged an additional $300 for shipping. I called FedEx and because I purchased my label through eBay they wouldn’t talk to me. I called eBay and they gave me the dimensions that FedEx gave them for the overcharge... These dimensions were impossible.

A purchase in Oak Creek, WI goes to St. Paul. Then to Chicago? Then to Cudahy Wi outside Milwaukee. Then I believe it goes to Minneapolis, MN again? Then to Duluth, then finally delivered? Whoever writes your logistics for shipping should be shot! Also, delivery tomorrow on SUNDAY does not happen!

FedEx delivered my package to the wrong address. The delivery confirmation on their website showed a Picture and GPS location that was not the delivery address. I am not someone trying to commit fraud. FedEx's own delivery confirmation system verifies what I told customer service. Their customer service hung up on me multiple times. I told them it was an emergency as the package contained a prescription. I won't be purchasing from companies that use FedEx as their delivery company. They need to update their technology to flag deliveries to a wrong address.

I had an order supposedly delivered to my porch. They leave your packages outside. No security! They blame the people shipping you your stuff instead accountability of their leaving your packages outside in the open. The website says they attempt 3 deliveries before leaving your packages outside but this was only their first time!

I have had two frustrating experiences with FedEx for the same order, both due to poor handling and lack of customer service. The first shipment was marked as “Damaged – handling per shipper instructions” while in Kyle, TX. The tracking system advised me to contact the shipper, but when I attempted to reach FedEx for clarification, I was met with an automated system that provided no option to speak with a real representative. As a result, I had no choice but to report the issue to the seller, who promptly sent a replacement.

The local FedEx in Williston ND is the worst I’ve ever encountered. If you defined lazy, it would be a photo of Williston fedex. Customer service is awful, delivery never gets here on time, mistreated packages, you name it the fedex here Is the absolute worst. A negative 5 stars for sure.

I shipped a document with FedEx Overnight Priority. Document did not arrive as promised. Paid out the wazoo for overnight delivery. Could not reach a real live person to discuss. Document was delivered 1 day late. Did not expect a full refund but did expect a partial refund. I do not recommend this company!!!!

I would like to say that Fedex if the worst place to get a package from. Out of the last 10 packages, they were all damaged, box and the item inside. We have had to return them. We have tried to tell the people we purchase from that we will have to return it.

I have not had good service with FedEX delivery. For 3 yrs they have delivered my packages to another neighborhood EVERY TIME. I have file a complaint and never heard from anyone. Horrible service no one wants to fix the problem. Please explain to me why my address is on the package but a yellow sticker with my name is placed on the package with a different address and delivered there, where I have never lived.

How do you people stay in business! If you check your tracking five days later, it still says that you just accepted it! If I ran my business like that I'd be closed in a year. Which is absolutely where I think FedEx is headed for!

FedEx continually delivers our packages to the wrong locations: 1) wrong address; 2) drops package by a rural mailbox out on a public street; 3) places it in the woods; 4) leaves them in the rain, leaning against the house; 5) placed on top of a car in the driveway. I've talked with them numerous times about the problems and am told they will place delivery instructions into my account. The time that the package was left in the woods, it was leaning against a tree in the snow and the one left on a car was at a time that it was raining. I have two covered porches and my only request has been to have them put packages under one of them. They are completely inept in their ability to use common sense and/or follow simple instructions.

According to the Fedex website my package (lounge chair) was delivered! I never received it! Have been trying to get updates on my case through their website, which on my opinion is the worst service in the world!!! My tracking number is ** for authentication purposes!

Absolutely terrible company. They cannot keep up with packages and what packages they do deliver gets delivered to neighbors. I wouldn't even give Fedex 1 star. I will request another company deliver my packages from here on out.

Horrible Customer Service - if you can even call it that. I had guaranteed shipping at 8pm. 9pm rolls around and still no delivery - my package was still some 500 miles away. The shipper wanted a signature on delivery - I called FedEx and asked what their ETA was and they couldn't tell me and kept transferring. Zero English. I told them I'm not opening my door in the middle of the night and they would have to reschedule -- they still didn't comprehend and kept trying to send a text to my phone even though it was well after 9pm that my package was guaranteed delivery by 8 pm. Incompetent. I swear the rep I was talking to was sleeping and had no clue what was going on. Very sad service.

I tried to get a package that needs a signature delivered. Called customer service, got a person named Jessica, who tried to sell me a medic alert necklace?? This being FedEx I wasn’t interested. Wouldn’t do her job and help redeliver the package, talked over me, cut me off, then hung up on me because I refused to listen to her sales pitch for above said necklace I had no interest in. Then I found out they put a hold on the package and expect me to drive 45 minutes each way, out of my way to pick up the package that Jessica refused to help me with. I work so I can’t sit home and wait for an up in the air “we’ll deliver before 8:00 pm “random supposed delivery schedule. Then they sent an email March 9 saying they’d redeliver March 10, they didn’t because no note was left on the door. And because FedEx put a hold on it already. I didn’t put a hold on it.

Fedex is incompetent and their "customer" service is beyond ridiculously HORRIBLE. Package sent to a distribution center in Bloomington, CA, sent to another distribution center in Chino heading in the wrong direction to LA where it's been stuck since last Friday and despite 5 phone calls it hasn't been put on a truck to the correct location. Fedex' customer service reps are all nitwits, incompetent, English is not their first their language and they are a total waste of time. FedEx has zero quality control and no accountability. They should be sued.

Fed Ex is the worst shipping company I have ever seen. They NEVER deliver on time. Some people depend on delivers and waste time waiting only to have the date and time change before the end of the day. And forget about talking to someone, Their automated robots just brush you off without sending you to a rep for details. I will not only never ship with them again I will request shippers to use another company to ship to me. How hard is it to just be honest about when a package will arrive? And I don’t want to hear excuses about bad weather because most of the time I have researched then and they are lies.

Sent a package at a FedEx Office on a Friday to be delivered Saturday and paid the price. In more than one way. The package was delivered 3 days later. Why? Good question. It's their policy not to do weekend deliveries. Despite receipt indicating Sat delivery, FedEx does not acknowledge that contract. After numerous communications, untimely and simply incorrect notifications, robotic salespeople, NO SATISFACTION. Thus, I am no longer using FedEx. This was not my first rodeo. Class-action lawsuit anyone?

Absolutely the worst delivery service, I believe they are even worse than the Post Service. Almost every time I have something coming by FedEx they manage to screw up big time. I try to have vendors ship via UPS if at all possible.

Fourth package they delivered to the wrong house. Pictures showing delivery are great. Only problem none of them are of my house. Last two packages were never found. One of these they pickup up at the wrong house and delivered to another house that also was not mine. How hard is it to get this correct?

The supervisor (**) at the 23100 Michigan Ave location is Terrible and needs diversity training. And training on how to interact with customers and her staff. She didn’t want to make my copies because it was 5:10 pm and the close at 6:00pm. I will no longer spend a Dime at this location. The young lady ** was very helpful.

Still waiting on a part I ordered. FedEx took possession of the item in California 9 days ago. It hasn't had an update in 6 days. It was due to be delivered 3 days ago. California to Illinois. This is after the last 2 things I ordered online never showed up and said "delivered". I was home all day and no FedEx truck came down my street. FedEx is horrible. They can't do anything right. I will never use them again. I will request UPS if I order online or I won't be ordering online anymore.

Always late. They never communicate or update status in in real time. The package always leaves a warehouse in my city early in the am and is 'out for delivery' with an end of day promise that does not materialize for sometimes more than a week or more. I always have to submit a case requesting follow up and communication. FedEx has truly become the most unreliable and abysmal delivery channel ever. I will NEVER use them if I need to ship anything. I do not know WHY any vendors would rely on them.

I ordered a mattress, and the company opted to ship it via FedEx. Usually, this is not something I have an issue with, but a weather delay caused it to be routed to a state and city that does not normally come to my town. It was placed on one of that town's trucks, where it has lingered. For 3 days, it drives around St Joseph, MO, with a driver we will call Z for short. He then returns to his warehouse and lists why it was not delivered as a weather delay for 3 normally weathered days... It has been in the 40s both here and there for the last 3 days. It has not been delivered. I understand he does not want to drive the 2 hours round trip to drop off one box. I understand that it was shipped to them and left to them to deal with.

Let’s begin with FedEx refuses to deliver anything to my front door. Always an Easter egg hunt, and if it’s windy or raining, destroyed. So recently a delivery of (2) 6.5 ft x 28” x 12” 110 lb packages holding furniture. Aside from changing the delivery times and date over several days, the driver elected to drop the boxes off in my driveway leaned up against my garage door. No notice drop off. It was raining. A wonderful thing for press wood. Fortunately I happened to look out the only window that faces the garage door. Otherwise, I would have hit the opener and the two heavy wet boxes would have slammed down onto the hood of my vehicle. As luck would have it, the boxes contained the wrong items. The vendor assured me FedEx would return to retrieve the erroneous items right away. Been two weeks.

Hello. My experience with FedEx in the past two years have been terrible. Packages have been stolen because they are being left outside. The idea of taking a picture doesn’t help at all. Depending on where you live in the city, packages are always being delivered in my area late. I’m just so fed up with fed ex. I have to miss hours of work just to make sure I’m at home when the packages or packages are delivered. I can never get a morning delivery. I’ve noticed these carriers are getting younger and younger with no care in the world. Some of these companies need to get their own delivery service. I am so frustrated. Packages are being stolen everywhere, some areas worst than others.

The package was marked as delivered with a picture that was not my front door. My street is less than a quarter mile long. There is literally no way to mistake my address for another. The driver was clearly incompetent and just randomly picked some house to leave my package at. Creating a complaint issue with them is pointless as they never get in contact with you.

I consistently receive a delivery date and time but when that day and time comes the package isn’t delivered. I then receive an email several hours later that the package will arrive the next day. And for me that comes late in the evening. This time I will not be home on the next day. Looking into delaying delivery for a couple of days requires a $5+ charge to do that. If I did this in each episode this has occurred I’d be up to over $15 in fees. A one time event I can see but this is a regular occurrence. Seems to me a way to make additional income. I have not had this problem with UPS. And if there is a delivery problem I get a full day notice before the delivery day, not the night of the day the package was to be delivered. Such bad business.

Unreliable. They never pick up or deliver when quoted. Leaves me looking bad for customers. Recently dropped off a $2000 guitar and it sat for nearly 3 days before picked up. If you call customer service you get a robot that makes you more frustrated. I have never had issues with USPS or UPS.

Received a delivery today at my residence. The delivery vehicle was a box truck. Instead of backing up and turning around, the driver backed once and then pulled forward on my lawn. We had rain this morning and she almost got stuck. Now I have some deep ruts in my yard that will require some work to repair. This is not the first time this has happened. This will be the last! Train your drivers to not drive on the lawn when there is plenty of room on the driveway. Tracking number of the package: **.

Their tracking system is outdated, they don’t deliver on time and it’s impossible to get updated or proper informations, never on time, always has delays with no explanation whatsoever. It’s a very bad service and companies should stop using their services for serving their clients even better, pay us or give us rebates to accept deliveries from FedEx.

Fed ex drops off packages and forges signatures. Doesn't pick up packages when schedule, has cost this company thousands of dollars because express to them means whenever they feel like getting it....

I had a package with the correct address on it delivered to the wrong location, their picture taken of the delivery was in a mail room and not the front porch of my house. It was aggravating to get through the computer block response online to talk to a live human being, only to speak with someone in India. They put the responsibility on the shipper who had done nothing wrong. This isn't the first time and it's through the distribution center in Pflugerville Texas that has lost or delivered to the wrong address.

I think it’s real stupid and super inconvenient to have to not only set up an account but add your credit card number just to find out where my package is?!! Absurd!!! You don’t need my credit card number for me to find out where my package is that I already paid for. It’s a shame I can’t control who the people I buy from use as a shipping option, but the post office is better than dealing with this website. I didn’t even want to give a star but I have to in order to submit this review

My new personal favorite with FedEx is the boldface lie that the item was DELIVERED when it WAS NOT! How does one have a front door, hallway, mailbox, mailroom, yet the item that was “Delivered” is nowhere to be found?!?! And “Customer Service” (more like “Customer Harassers”) somewhere in the middle of NoWhereLand, DOUBLES DOWN on the lies!!! MERCHANTS DO BETTER WITH YOUR CARRIER CHOICES! Otherwise, you too, will be bleeding money!

Do not use this trash carrier to ship your package, they will most likely delivery your package to wrong address, 2 years ago that happened to my package. Cost $300, they sent the proof delivered with a picture which was not my home, are you stupid? Or you blind? Or your driver just pretend take a picture for proof but then take it back and bring to your home?. Tracking number: **, I WILL NEVER OR RECOMMEND TO ANY ONE TO USE YOUR SERVICE.

FedEx is notorious awful in delivery. I've had constant issue of delivery issues. Again, cannot use them since my vendor's delivery is only through them. In terms of delivery logistic from the vendor to last mile facility, that was good. They projected delivery time (and that was good). So I stayed home and waited for the delivery. I checked on the delivery status and it stated that it was delivered. Checked and no package. Checked the photo and that is clearly not my building. Tried to get the phone and get to the FedEx driver but he drove off.

In the span of three day FedEx could not get a package from Durham, NC to Clayton, NC. I get deliveries from other carriers on a regular basis so not sure what FedEx issue is. This is the second time. Their customer service cannot even be honest when you get them on the phone.

After the snow melted off my garage roof this last week, I see a huge dent in my less than 1 year old gutters. These gutters are 8 ft high and a regular vehicle comes nowhere near the gutters. Just had FedEx delivery and watched the truck back partially into my driveway. The rear corners of their trucks are the exact angle and height of the dent. Amazingly the gutter was hit right on a hanger and it was bent back over an inch. Very hard hit. No note, no message, no anything from FedEx. Amazon vans are rounded and wouldn’t make a V shaped dent. We have only gotten one UPS delivery in the last 6 months. I don’t have proof but enough circumstantial evidence to know a FedEx truck put a huge dent in my gutters. I am about done with Walmart Plus and Amazon Prime since they use FedEx for shipping.

I see Fedex doesn't read or respond to one of these reviews so I won't waste anymore of my time today with all the details. Had to call four times to get my pick-up address correct with offshore agents that I literally SPELLED my address for. Nope, package did not get picked up all day!

Rude unprofessional customer service, they are incapable of utilizing gps or navigational maps while blaming us for their lack of ability recognize an address they deliver to regularly if not almost daily. They often leave our packages blocks away at an incorrect address.

FedEx is by far the worst delivery company in existence. I receive multiple shipments throughout the year and nothing frustrates me more than when sellers use FedEx to ship. It seems as if 80% of the packages are delayed. I’m always surprised when packages arrive on the scheduled date. Also, pray that there are no issues with errors in delivery when customer service needs to be contacted. The reps appear to be trained to deny before investigating. The first response from the reps on delivery errors is “Did you check with neighbors?" Next, comes the callous response, such as “we have a tracking system that shows when packages are delivered.” There’s usually a call back after their investigation from a different rep with no apology; just the rep saying that the package was accidentally left at all the wrong point and that it will be delivered. I consistently request that sellers use competitors when I can control.

By far the worst delivery service out there, drivers never follow directions of leaving packages at the door. They're either inc and can’t read or they just don’t care? The latter is what I'm believing, they're just plain lazy. If I could give them zero or even negative stars they wouldn’t deserve that. 9 times out of 10 they never follow instructions. They always leave packages next to the road so it can be stolen. Only thing I can do since FedEX won’t correct this problem is to purchasing products from companies that use FedEX as a shipper. Companies get smart and use someone else besides FedEX!

FedEx is the worst carrier I've ever used. Literally 50% of my packages either never arrive or arrive more than 5 days late. A perishable order arrived after the holidays covered in mold. My Starlink system was "out for delivery" more than 2 weeks and they lied and said customer not available when I was sitting on the porch waiting and watched the FedEx speed right past the driveway. It's beyond ridiculous at this point. I no longer order from Walmart or Costco because they use FedEx.

FedEx used to be great, but now they are the worst. I bought something on 2/10/25 from a company that uses Fedex. Today is 2/25/25 and I still don't have it. They use all sort of excuses, "they tried to deliver your package" and claim that no one was home when I was home the entire time. Weather delays are used a lot. We did have a lot of snow, but 2 days later the roads were clear and dry, but still they said weather delays. The Post office and UPS had no trouble delivering packages. Now it has been marked out for delivery for 3 days. From now on I will not buy from companies that use Fedex as the shipper. UPS and the post office are much better.

I’m sorry to have to write and inform you that I will never do business with Scanpan again due to the behavior of their business partner FedEx. My set of pans and lids went out for delivery as two separate items: three frying pans and three lids. (I did place the orders separately, first the pans and later the lids). Fedex delivered the lids, which were ordered second, a few days ago. Since then the FedEx driver, Mohammed (that’s all of the information that I have), has played games with the package containing the frying pan set. He has never asked for a signature but has thrice marked the package in their tracking system as "Customer not available or business closed.”

Worst service I have seen, the package was supposed to get deliver today to my address, first it was showing to deliver by 1:30 PM, once time crossed it shows as will get deliver by 8:00 pm. Now it's showing it will get deliver end of the day, current time is 8:34 pm and I am sure it will not get deliver today. If you are not able to deliver please don't give false promise, I am waiting for a important document and not sure when it will get deliver.

Do not use Fedex. They are highly incompetent especially the back office. They seem to be doing nothing all day and putting customers on hold. The customer service manager I spoke with didn’t apologize for my package coming back to me instead of making it to the receiver. They will not issue a refund for mistakes made. They will delay taking to you and resolving issues. They will make excuses for no manager availability. Worst courier ever! Don’t use!

From experience I'm finding that FEDEX delivery personnel screw up quite often. There is nothing more aggravating than getting an email saying your parcel was delivered and finding out you didn't get it. On Saturday 2/22/2025 I received an email saying the parcel was delivered but I didn't have it. The supposed proof of delivery photo proved that the delivery was to a different location, not my apartment. The apartment numbers where I live are conspicuously displayed. I don't see how the delivery person could fail to notice he was at the wrong apartment. At another time a FEDEX delivery person failed to post a notice at my apartment door saying that delivery was attempted but that a signature was required. I can't know this if you don't tell me.

While I would imagine all the carriers are doing the same thing as FedEx, it still is extremely frustrating when you are awaiting delivery on a particular day at a particular time and they claim with zero basis in reality, that they tried to deliver your package and no one was available or the business was closed. It is obvious that they were simply unable to meet their delivery schedule and faked their attempt to cover up their failure. They then push your delivery to the following day. I have had this happen on multiple occasions and since this service is paid very well to get your packages there on time, this is simply outrageous behavior.

FedEx Claims mission statement is 'Deny and delay, deny and delay till the claim goes away’. 1. In Oct 2024 I paid FedEx to package and ship an expensive film scanner to a buyer in Canada. The Scanner was damaged while in the complete custody, possession and control of FedEx. Specifically, the buyer said the front end of the scanner fell apart into his hands when he unwrapped it and the case was dented. He sent photos of the broken and dented scanner.

Absolutely the worst out there, broken items, late delivery. Absolutely NO customer service. I wouldn't even give them a rating. One driver shows up and reeks of **. He was so high; he dropped my package....

I'm extremely frustrated! I ordered a humidifier from Lowe's on February 11, 2025, but my package has not arrived as of today, February 22, 2025. It reached Cumberland, Maryland, on February 15 and has been stuck there for seven days due to alleged weather delays. However, the weather warranted this claim only for two days. Today, it's 41 degrees Fahrenheit in Cumberland, MD, and 32 degrees Fahrenheit in Davis, WV. The roads have been clear and dry for days, but still, there are weather delays.

Driver was 3 hours late for package that required signature on Friday. Now I can't get my package until Monday. Will never use this service again. Unacceptable that this was not my fault but I still can't even go to the facility for pick up.

You get 1 star cause 0 stars isn't an option. I paid $10 for 2-day air shipping. It's been 3 days and I try to contact customer service only to have a robot hang up on me. Can't find office hours anywhere. All FedEx locations are dollar general. I think one of the wonderful FedEx employees stole my package. Or everyone there is extremely incompetent. Will be disputing and demanding a refund for paying the highest amount available for shipping only to be shafted.

I paid for 2 day shipping and it has been 4 days with no package, no answers from an open ticket, tracking showed it has departed Chicago and that is it. What a lazy incompetent company. Will not use any company that ships with them again.

Literally an OUTRAGE that no matter what you do, you cannot speak to a live agent about an issue with a package. I am FURIOUS at the amount of wasted time and effort I've put in trying to figure out what's going on with a package that, according to their tracking website has been sitting at their facility for an entire WEEK with no movement. I would NEVER use this company for shipments EVER for any reason. Absolute TRASH.

On Friday I paid for an overnight delivery. It's seven days later and I still haven't received my delivery. I guess I should've specified WHICH night overnight it was to be done on. If you have the option of FedEx or ANYTHING else, choose anything else.

If there has been -ve star, I would give Fedex a -ve for the worst customer service. My package was not delivered and continued to show "Out for Delivery" till I called customer care, who created ticket but for next 4 days no response at all. After 6 days, status was changed to delivered and then ticket was also closed... Wasting 5-6 hours in tracking my package and not getting any help from customer care, they are suggesting me to refresh the browser to check the latest status...These guys are ridiculously stupid and doing fraud..Lost package marked as delivered ..

If you really need something overnighted avoid FedEx. They will take your money and then claim due to circumstances beyond their control it's delayed. To avoid refunding you for a service you didn't get. Priority overnight is not a priority for them. Even after being a day late they couldn't make the 12:00 pm cut off. They will lie saying it will be 45 mins. late. Then it's by the end of the day. That then becomes late evening like 9 pm. This will happen over and over again with each delivery. It's as though their solution for failing their customers regularly is to blame the weather and lie. Avoid FedEx if you can.

Been waiting on a 2 day ship that is now 4 days and they do not know where the package is. We need our package. From now on when we buy something I will ask who is the shipper and if FedEx and they don't use other shippers we will not buy and go elsewhere. This company needs to go out of business.

Recently was the fourth time FedEx delivered my package to the wrong house. The previous three times I was able to locate the package at a neighbor's house. This time I have no idea where they left it. The photo in the delivery confirmation is obviously not my front door and I drove up and down the road I live on trying to find that door and was unable to do so. I contacted FedEx and started a claim for a missing package in which they told me that the package was not retrievable case closed and they would send info to the shipper and send me an email. I never received that email and the shipper never received that info either. After a week of playing tag with both companies I finally got a representative from the company that shipped the item who did a three-way call with FedEx only to be hung up on by their rep. I have spent hours trying to get this issue resolved and get a refund for the package I never received.

Delivery driver left 1300 dollars worth of tire out in the street 6 inches from my gate. Too lazy to put them in the gate. Had someone try to steal them and had a gun pulled on me. This could have been avoided if FedEx was doing their jobs. HORRIBLE!!!

Updated on 02/24/2025: FedEx is unreliable, lacks integrity, and cannot be trusted to deliver when you pay for overnight service, don't count on it. Their tracking app is window dressing. It kept promising delivery....The documents I was waiting for were 3 days late. Everyone I talked to couldn't care less. No apologies, no real answers, just handed me off hoping that I would shut up and go away. In the end, I am owed a refund for service not rendered. Do I believe that anyone at Fedex has enough integrity to do the right thing? Absolutely not.

Our dog can only eat prescription food that's not available locally, so we have it delivered every month. Somehow, FedEx lost this month's shipment, though marked it as delivered (we've been at the same address for a long time now and this is a monthly delivery). Our dog is out of food and will now have to go days without eating (because the claim process with FedEx and their search for the package took days to "complete") until a new shipment can arrive which unfortunately has to go through FedEx again *ARGH* since apparently they're the only carrier the company uses.

I will never use or recommend FedEx to anyone looking for a shipping company. For 3 consecutive days my parcels have been "out for delivery" but have not been delivered due to a phantom inclement weather issue.

I've never had FedEx delivery a package when their tracking software said it was going to be delivered. Also, almost impossible to speak to a human when calling customer support. If you do speak with a human, they do not provide any resolution or updates.

I used to use FedEx Air Service exclusively for 20 years as VP for a large Telecom company. We shipped so much we had the same rate as American Airlines, shipping at least 50 to over 100 packages a day, every day. They were good and reliable, the best at the time. Ever since they've instigated a Ground service over the last decade, the whole company has suffered from extreme ineptitude, poor performance and lack of service. I can't remember when I received a package that wasn't damaged and poorly handled. Their support is even worst, as they hide behind technology and force you to use it rather than a life person. To file a claim online, they require you to sign up and pay for a document service, which is unconstitutional.

I used FedEx Same Day Shipping to send a parcel from California to New Jersey overnight on a Saturday. They quoted me on the phone for a total amount of $360. After placing the order they said it would take several months to receive an invoice. When I finally got the invoice months later, it was for $707. Overcharges included services they originally said were included in the price. I will never use FedEx again.

Fedex is definitely not the courier to use "If it absolutely has to be there overnight." This is not the first time this has happened, but it is the last time that I will be using FedEx for a time sensitive shipment. Case in point: I sent an overnight priority envelope on Monday, March 10. Tracking number: **. I knew it wouldn't get delivered on Tuesday, but rather on Wednesday due to where it was going. Wednesday I get an update that it is our for delivery. Not delivered. Each day I would check and it would show "Out for delivery". It didn't get delivered until Tuesday, March 18. A week late. USPS may be bad, but they are not that bad.

Since so many packages are being stolen, I requested that the Package be sent to a secure FedEx location inside of a grocery store. Tracking stated 2/11/2025 package delivered and would be held for 5 days. Went to pick up Saturday 2/15/2025. No package. Called FedEx while in the location. Opened case. Monday 2/17/2025, case closed stating package was delivered 2/17/2025, ready for pick up. I Called to make sure it was there; it was not. Automated system still said it was there. Called FedEx again to escalate it and Jose in Problem Resolution said he’s the highest person to talk to; he spelled his name to make sure that I understood who he was. He said package was in or on a Trailer in another City and I have to go there to pick up my package. This package contains items I need for work as I work in a Dental office and need this item for work on a daily basis.

Here in the Dothan, Alabama, market, FedEx routinely posts a missed delivery by claiming that no one was home when I was home the entire time. It happened again today. Now I have to wait until tomorrow for my package. They knock so softly that I can't hear anyone at the door unless I stay in the living room for hours, wasting my time, waiting for them, instead of getting any work done. It is costly! All they have to do is knock on the door for real! How hard is that?

I was expecting a delivery today I had to sign for because of the high value of the contents. I waited all day and tracked the driver online via the real-time delivery map. He was in my area all afternoon. At 1608 on 2.15.2025, the status suddenly changed to delivery attempted with a photo to prove this however, it was not my house. This is a huge issue when the package you are expecting is worth a few thousand dollars. Now someone else has the delivery attempt sticker on their door which opens up the opportunity for fraud.

Constant delivery delays. Tracking says it's out for delivery, but Every time the package never gets delivered... And drivers know they can use the excuse of "weather delay"... Because they don't like driving down a long gravel road to my place. No accountant of the driver's. I have called and complained to Pakistan several times now. Constantly get different drivers, so they don't know my place and where it's at. FedEx is a joke the way it's run. I don't know how they stay in business! I cringe Every time I see a business use FedEx to send me my purchases.

FedEx Ground in the Des Moines area stinks. I always have difficulty getting packages delivered to me. Last night received an email saying a package would be delivered between 9:40 and 11:40 on Saturday. So I changed my plans to be home. In the morning, got an email stating it would be there between 1:00 and 3:00. My security camera notified me of someone in the driveway so I go to the front door to see the truck driving off. The driver didn't even ring the doorbell. Then I try to call through their computer maze to try and talk to a human being. After 45 minutes, I am told that I can not pick up this package at their location and will have to call the shipper to have redirected. I have already called the vendor and told them if they do not fix this and hire a professional shipping company, I will find a new vendor. Regular FedEx has always been good but FedEx ground is the worst.

FedEx is the absolute worst shipping/logistics company in the world. I have NEVER received a FedEx package on the date that they initially promise to deliver it. It is consistently 2 to 3 days late. Always weather related issues - year round. Every other delivery company has it figured out. How is FedEx so incompetent?

The fact that faster shipping is listed as one of the pros on this website is some kind of sick joke. USPS and UPS always come through in flying colors especially on next day and second day. If you choose expedited shipping and it happens to come through FedEx it is a guarantee that it will be delayed. No flowers for Valentine's Day. A few months back we got a perishable item that was spoiled by the time it finally showed up. Businesses that still ship to their customers via FedEx should pull their heads out of their... and start focusing on customer service!

Worst company to trust. Second package delivered to the wrong house and address. Picture snap by employee shows a house that is not mine. After they deliver your package they don’t care if you received it or not… You cannot even talk to a customer service representative. There goes almost 400 dollars lost because of FedEx. Please if you read this review don’t use this company. Irresponsible and don't care about anything, they don’t even reach out to you. Use any other company except FedEx. Is management aware of this, or do they already know by the kind of people they hired to deliver packages? 0 stars should be their rating. My house has a red door and they delivered to a grey door different house wrong address. Wow!!! Great job fedex. ✍🏼

FedEx used to be great. Now, I hesitate before I buy from companies that use it. I live in a rural area, and the drivers have taken to leaving packages on the ground out on the county road next to the line of mailboxes instead of delivering to my home. Can you guess what happens to boxes left on the ground on a county road? Yeah, you guessed it... the stuff gets stolen unless you get the notice and leap into action to leave the subdivision and rush down to the mailboxes. This is despicable and LAZY. The drivers should be disciplined for this lack of service. And, no, there is nothing wrong with our subdivision road and it is perfectly passable by any other service, apparently, just not FedEx. X on FedEx!

When the FedEx App specifies a delivery window, don't believe it for a minute. Today FedEx attempted to deliver a package over two hours before the beginning of the window specified in the estimated delivery time within the FedEx app -- and will not attempt to deliver the package again for another day at least. This means that FedEx failed to meet the expectations of either the shipper or the receiver because they failed to properly estimate delivery time. Unacceptable!

Updated on 02/19/2025: Follow up on 2/12/25 post. Package arrived via USPS today 2/19/25. Package was mailed and in possession of Fedex 01/30 2025. Was not handed of to USPS until 2/17/25/. Spent 15 days total in GA mostly at Ellenwood hub. Despite claims that FEDEX renamed Smartpost to Ground Economy this package was labeled Smartpost - so it still exists .The USPS did its job efficiently but FEDEX was not even as fast as the pony express. Fedex is hijacking commerce and hiding behind software induced fake delivery estimates that cycle periodically and have no bearing on reality. Fedex on its website says Smartpost is 2-7 business days . Mine was over 14. I understand that mistakes can be made or weather can be a factor. it was not here.

The item was returned to the shipper. I was told that the address was wrong. However, the tracking confirmed that this was false. Then, I was told that no one was there to sign for the item at 5 AM. They deliver to the Old Navy here thousands of times a year. We were here and did sign for the items when they came, much later than the 5 AM claim. This was just completely incompetent. I called customer service. They did everything they could to stick up for the incompetent driver. The facts prove the incompetence. This was on February 3, 2025.

Three times Fed-Ex has left deliveries outside our business when there is EXPLICIT NOTIFICATION ON THE LABELS AND OUR DOOR THAT ALL DELIVERIES REQUIRE SIGNATURES!!!! UPS has NEVER left a package outside but FED-EX just doesn't care that they are leaving THOUSANDS of dollars worth of products outside to be rained on or stolen. We have called and complained before but it continues to happen. Maybe a written review will get someone's attention.

FedEx is HORRIBLE! On Feb 5, 2025, the delivery person placed a sticker, said that we were not home (I was napping) and they delivered it tomorrow. So I waited... for 2 days and FedEx NEVER SHOWED UP. I looked up my number and package was now in FedEx facilities at Twinsburg, Ohio. Then, it stayed there. On Monday, FedEx that they were not available to my home (LIES) and returning it to the shipper (LIES). I called the FedEx # and it's automated. I tried EVERYTHING and they kept hanging up. After the seventh time, a customer service rep was on the phone. I complained to him about how FedEx delivery LIED to me. In the 1990s, FedEx was the BEST. Now, it's the WORST! Btw... The package was 125 pounds and I don't know why.

I am upset. 3 phone calls, still no package. This company delayed delivery of FRESH PERISHABLE food 1 day. OK, I would think as long as it was kept appropriately it may last. They said they'd deliver next day. They called me at 6pm the next day, Friday, to state the label had the wrong address, but I informed them I could show them the receipt of correct address, but she refused to provide an email and said that I'd get the package 3 days later on Monday. I asked for it to be refrigerated at least in hopes this fresh food would last. Monday came and no package. It wasn't even attempted to be delivered per their tracking information.

I'm in day 5 of a guaranteed overnight delivery and they still don't know where the package is. Don't ever use their drop boxes. Probably like the post office guys dumping the mail but in this case the driver just drives around all day and doesn't pick up from the boxes. I'll never do business with them again.

Excellent delivery person! Thank you. Package was delivered in good condition and on time. Always have good service from FedEx. Kudos from Michigan! I DO NOT agree that delivery personnel should be expected to carry a 150 lb package without using a dolly. That is the company's weight limit. That is outrageous!

I'm not sure how Fedex still running, this company is so trash. Locally they stole a trade in cell phone that I had to eat the cost because these morons don't take ownership of anything even though it was given to one of their clown reps, I truly dislike whenever I buy something online and they use this carrier my packages always come in 3 days than it was expected even if I needed it and paid extra for quicker delivery. Just really would like to see this company go away.

The delivery driver did an excellent job, however, someplace along the transport from California to Texas, the box was literally cut open with the inside of the box exposed. Had it not been for the ceramic candle holders being packed in styrofoam forms, it would have arrived in a million pieces. This is the second poor experience with FedEx. Previously, a new scanner and printer were left by the side of the HIGHWAY in front of our property!!! Right by our mailbox!!!

Joe **

The tracking status update of my order indicated that it was delivered to my front door. However, upon viewing the photo it was left at the base of my mailbox, which happens to be 2 feet from a major highway. DO BETTER FEDEX & hire drivers who will get off of their rear end and place my package at my front door.

If I could give FedEx a zero star I would. Terrible customer service when you pay for expedited two day shipping and it still takes a week for the package to arrive at its destination. A refund ought to be offered, but FedEx just pockets that money and snubs the customer. What a sham! I will not be shipping with fedex ever again. It's crazy that they have overwhelming poor reviews yet they don't care to change.

Cant get through automated answering robot to talk to anyone. Terrible customer service. No one calls in to talk to a robot, we have issues that need solving by a person who can solve them. I know people are more expensive but at least they solve problems. Robo service is a waste of money and makes everyone dislike your company that much more.

TRY TRY TRY everything you can to use and carrier besides FEDEX. I have never had a good experience with them. IF you can get them on the phone and explain my package has been stuck at the same facility for 8 days, their response contact the shipper, it's their fault. How if I pay a carrier to deliver a package how is it the seller's responsibility that you lost it? This is a poorly ran company and anything I order from now on I will try my hardest to use any other carrier or I will not order the merchandise from them. FEDEX SUCKS SUCKS SUCKS. Today is 2/6/2025 on the way to Charleston, WV since 1/29/2025.

Whatever you do, pick any delivery service over this place. Wow they became terrible! Second chance and package is just stuck at the Hagerstown facility and they can't seem to get them on the phone 🤳 and say, "Hey, this package has been sitting here, we have an open case on that." Nope, and there will be no 3rd time because it will not be a charm. I'm actually wondering if everyone absolutely positively had to get laid off overnight! Do yourself a favor and use USPS or UPS or a carrier pigeon if your package is small enough. One thing is for sure, just believe the reviews.

Today, I got a text that I had package being delivered tomorrow, and that it needs a signature - at an address I will not be at. I tried many times, unsuccessfully, to arrange for the delivery at an address I will be at, but their online system wouldn't complete the task. It kept telling me to try later. I went out for the rest of the day, and when I came home (in the evening), I tried again. It got farther along, but the same thing happened. So I tried calling, several times, each time being intercepted and ultimately cut off by a bot.

I was suppose to get my delivery on 2-3-25, I waited all day. Then I checked my emails and I received an email that said it was delivered. I check online and I saw the picture, that was not my house in the picture. I called them up and at first they gave me a hard time telling me to check with everyone in the house and a thousand other things. Finally they decided to open a claim. Through Google Maps I figured out where they delivered it to, the house is 3 streets away from me. The address is not even close. I gave them the address that I found. 2 days later, they emailed me and said that they concluded that the package was delivered correctly. Not only are the drivers idiots, the customer service representatives barely speak English so when you are trying to explain something they don't understand. Fedex is the worse, everyone should stop using them. I have never had these issues with UPS.

This is the second time in a row that my Fedex package was not delivered. The fed ex app said it was delivered, but the truck never showed up. The driver must have took a picture that was purposely a white blur to fake they delivered the package. Each time I called customer service they said they will track the package and get back to me, they never did. Fed ex used to be great, the postal service is now better than Fed ex. When I order something I will insist the company does not use Fed ex, if they do, I will not place an order with that company. I myself will never use Fed ex for shipping, only UPS or USPS from now on.

FedEx is the worst company to have any product you order offline deliver your shipment to you. 1st they give you the day your package is supposed to arrive and 2 times your package is supposed to be delivered example I had a package that was supposed to be delivered 2-4-25 between 11:10-3:10. On my tracking app it said fedex got it in lewisberry pa at 2-2-25 at 12:48 pm. Then at 5:11 pm it departed the FedEx location in on 2-2-25. Then it was to be delivered to my address on 2-4-25 between 11:10-2:10 pm on 2-4-25 so they had plenty of time to get it here by today 1-4-25., But it's always the same excuse every month and it stresses me out. Iv has been diagnosed with stress seizures and what FedEx is doing is not helping and the package they do this with every month is from Chew and it's like they don't care about nothing.

My package was canceled and I asked for a refund from FedEx. Their refund is really bad and after several phone calls and going to their location, I could not get my money back yet. I do not recommend using their service.!

When my husband corporate office shipped him a package, it was overnighted with signature required. It was supposedly out for delivery and at 2 pm today (Jan 31st) it was stated it was headed back to the warehouse as they tried to deliver it… opened a support ticket with a supervisor as the call center person was total incompetent. Made sure address was totally correct with the supervisor. When ticket was updated with a picture of someone’s mobile home. If all the other shippers can find our building ( no mobile homes around) why can’t they? The entrance can be seen from his desk and FedEx never even drove by let alone drove in the entrance at all. Now because it’s Friday, he either must try to drive almost two hours to the warehouse, before they close or wait until Monday, to maybe get it delivered. Guaranteed overnight delivery? What a joke! Not the first time we have had issues with them.

FedEx 2nd Day Air is a complete joke. I have this expedited shipping, yet my package is delayed with no clear explanation. To make matters worse, they won’t even let me pick it up myself! I rearranged my entire schedule, missed work, and waited at home for nothing. Their so-called “service” is unreliable and frustrating. If they can’t meet their own delivery guarantees, the least they could do is provide better customer support and allow customers to retrieve their own packages. Absolutely unacceptable.

Went to FedEx after visiting UPS as I needed to have a package of medication overnighted to FLA. UPS was not running services due to inclement weather from the mid USA to the East Coast. However FedEx was and the clerk assured me that paying for overnight service would basically guarantee it being there by 5pm the next day. It did not show up till 48 hrs later. Now Fedex is not willing to refund for the late delivery because it was an act of g-d. BUT if I was a business they would consider giving me credit. As I am just a walk in customer, no compensation is offered for me. I will never do business with FedEx - they are a dishonorable business.

The driver sat a box on front porch with a 70% chance of rain and we have a covered carport that was empty. Then I contacted customer service and that was much worse, paul was very, very awful. I hope to get a response back and something be done.

I ordered a couch and asked for the pieces to be delivered to my front door. They decided to deliver to my mail room and I can't fit the pieces in my car. They told me they can do nothing for me. I asked why do they have delivery instructions if they don't have to be followed and I couldn't get an answer. I've had so many issues with FedEx and if anyone knows how to make it where I don't get deliveries from them it would be greatly appreciated.

Packages routinely delivered to our neighbors despite a total of two house numbers on the outside of our home. Trucks getting stuck in driveway due to poor driver decision making. A current package shipped 1 hour south to my address made it to my town in 8 days but is now 1 and 1/2 hours northwest in Columbus, OH.

I have been waiting for a package since 1/25/25, it is now 1/30/25. Each day I receive a text/email indicating my package is out for delivery with the current date and a specified time. Then around 6:30-7:30pm, I check status and it indicates it will update when a new delivery date is available. Next day I receive text/email, cycle repeats. I am told they guarantee it will be here and it never does. This location cites weather, even when there is no weather elements to cause delay. Then, to top if off, they leave it by our mailbox instead of at our house. While I am rural, there are other places to place packages that are more discreet rather than the side of a road just waiting for someone to take it. FedEx does not care about their customers. They are the worst shipping company there is.

FedEx did not deliver my package to my address. The picture they took is not my address. The FEDEX automated system loops around telling me my address is not correct. There is no way to try and locate my missing package.

I had a Ring video of a Fedex delivery driver tossing my package about 6-8 feet to my front door "area". When I complained, they said it was forwarded to the terminal of the driver; when I called for an update, they said someone from the driver's terminal left a v-mail for me asking for the video and the problem ticket was closed. I NEVER received such v-mail. The support agent re-opened the ticket but I hadn't heard from anyone for another week. I called again and after several calls, I requested escalation. I was given an email address to send the video and other required info. They replied they had forwarded the video to the terminal and I would be hearing from someone soon. NEVER was contacted. I then wrote again to fedexassist@fedex.com requesting escalation ABOVE that terminal...and have not heard back at all. This tells me Fedex does not care. I now HATE FEDEX and will do everything I can to discredit Fedex.

Are you kidding me?! This delivery driver literally came to a sliding stop in the truck in front of my house before rushing my package to the door while I was working in the garage, and for good reason. He probably wanted to get away before I saw the package that he left... FedEx needs to an overhaul. Unfortunately this review website doesn't allow for photos over 5mb to be uploaded (kinda weird), but I will upload the images of my damaged product I ordered as well as the damaged box on social media if you want to see the destruction that Fedex employees treat packages with. NEVER use FedEx. They are the worst of the worst.

The last 4 packages they have delivered were left out the street. Makes it easy for porch pirates when the don’t have to leave their car to steal package. Now my package today was scheduled to be delivered the just as the delivery window was closing they charged it to delayed and it will be tomorrow. I’m sure they will be lazy and leave it out by the street tomorrow if it even is delivered.

If I ran a business like the way they do I would be looking for a job in a week. We have been waiting over a month for packages that (according to the FedEx site) have been out for delivery at least 10 times. And sadly this isn't unusual for them. Avoid at all cost! Alternatively... if you are a business that ships via fedex please have some respect for your customers and offer them alternatives.