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Cambridge Credit Counseling Corp. Reviews

67 Hunt Street Agawam, MA

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Edited by: Jana Lynch

About Cambridge Credit Counseling Corp.

Based in Massachusetts, Cambridge Credit Counseling Corp. is a nonprofit credit counseling agency that provides financial education and debt management services to consumers. It offers credit counseling, debt management plans, and budgeting and financial education to individuals and families to help them reduce their debts. All counselors must achieve and maintain accreditation through the National Foundation for Credit Counseling.

Visit www.cambridge-credit.org
Pros
  • Clients are debt-free in under 4 years
  • Extensive educational resources
  • Free consultation and debt analysis
  • Licensed and/or approved in all 50 states
Cons
  • Fees vary by state
  • Must participate in a 30 to 60-minute counseling session

Cambridge Credit Counseling Corp. Reviews

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    How do I know I can trust these reviews about Cambridge Credit Counseling Corp.?
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    Reviewed June 25, 2017

    I was deep in debt with credit cards and I didn't know how I was going to get out of it. I thought about filing for bankruptcy, but my wife talked me out of it. She said that maybe we should use credit counseling instead of filing for bankruptcy because it will mess my credit up. I'm glad I went on and made that move. I got Cambridge's number and called them up. They set it up nice and everything worked out good. They did a wonderful job and they helped me a whole lot.

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    Reviewed June 24, 2017

    I used Cambridge for Fingerhut. Cambridge sent me what was needed and they told me how much to pay. I sent the payment of $88 in on time every month. They also sent me one for $46.00 which I sent in. But now, they sent me another thing from Fingerhut where I owe $2 and some change and I don't know what that's for. But other than that, Cambridge was good to me and others should go ahead and use them.

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    Reviewed June 23, 2017

    It was a fine experience with Cambridge Credit Counseling. I've used them in the past and my wife called them and did the setup. But my wife passed away so I had to deal with Cambridge myself and everything went well. After she passed, I called Cambridge and discussed what we needed to do then we proceeded from there. I had no problem using them and I'd use them again if I needed to.

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    Staff

    Reviewed June 22, 2017

    I was in a lot of debt and Cambridge Credit Counseling provided me with a consolidation and payment program. The counselor was friendly and knowledgeable. They negotiated lower rates for some of the credit cards. It was an easy enrollment process and once it started, they took out $300 a month, split it up 15 different ways and sent it to the different companies. It helped me get out of debt so it's been a big impact.

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    PricePunctuality & Speed

    Reviewed June 21, 2017

    We had a wonderful experience with them. The enrollment process was quick. The counselors were very polite. The cost was worth the quality of the service. We've already completed the program and I would tell others to use them, too.

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    Punctuality & SpeedStaff

    Reviewed June 20, 2017

    The enrollment process at Cambridge was quick. It took about two weeks. Their counselor kept me up to date up to the very last payment. When I paid one debt off, I added that amount to another one and they were very helpful and willing to do that. Overall, the quality of service at Cambridge was excellent. It's a good company. If I had to use them again, I would.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed June 19, 2017

    I was only able to pay the minimum for my credit cards and this is my second time going through counseling. I had called others but Cambridge stuck out. The fee for credit counseling was only $25 a month and they were very quick. I never had anybody from Cambridge disrespect me any way, shape or form. They didn't talk down to me and that was a huge thing. I gave them all the information on what I owed and they literally took care of most of everything. Then I have one credit card that I needed to add and that was no problem. I just gave them a call, gave them the information and they put it on.

    I was paying $199 a month and that included the $25 fee. They got my interest rates lowered to half the percent, if not even lower. Then they paid minimum on all my credit cards and they made payments on time so there wasn't late fees. They knocked one out and every time a credit card was paid off, they put that money towards another. The customer support was fantastic too. If I can't make one payment on time, they would ask what day will be better. I had two late payments and they worked with me. It was also a mix-up but it was taken care of and it didn't count against me.

    They also kept me abreast of my account by email. It was paperless and it was wonderful. I didn't have to call or ask 'cause I had all the information. I even got a certificate in the very end, which I'm thrilled with. I also got a pamphlet that literally showed every transaction they did with my money. I could go back and see what happened in, say, December 2015. My credit score went up so much as well, like 150 to 200 points. In the beginning, I had looked at my credit score and almost cried. The only thing that really bothered me was that when my last credit card was paid off, my points went down by 31. My sister is a financial guru and I asked her why this happened. She said it happens and it'll bounce back up so I've had to look at it again. I'm still in the good area working my way towards great.

    I will never go back to that kind of debt again. The program helped me see that living above my means is an incorrect way of living and it's not a lifestyle that should be taken lightly. It showed me that there are people out there that do care. They told me that to be in the program, I couldn’t be using my credit card, and so I cut them out. Now, I am debt free, other than my car. But I will be applying for a credit card in a year or so just for emergency purposes and that would be it.

    I wish I hadn't had to use Cambridge Credit Counseling, but overall it was a fantastic experience. I'm proud of myself that I was able to do this with people who wanted to work with me on how much I could afford a month. The program is absolutely well worth it. I've got friends in the same boat and I've referred them to Cambridge too. The fee is minimal compared to what they do for you and your credit. I wouldn't trust anybody else to handle my financial needs like that, and I'm happy that I could give Cambridge some kudos.

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    Customer ServiceInstallation & SetupPricePunctuality & SpeedStaff

    Reviewed June 18, 2017

    I had a good experience with Cambridge Credit Counseling Corp. One reason I decided to seek help was because I was working at the Hostess Bakery and they closed. I'm trying to pay bills and at that time I had four grandbabies in college. It was more convenient for me to consolidate my bills and I was able to find out about Cambridge and they did the bill consolidation for me. I kept track of everything, what bills I paid every month and what was coming.

    The payment setup was good. They asked me what the best day would be good for me. This was on the 15th. They set it up where it would be like that every month unless it falls on a Sunday then it would be coming out the following Monday. They didn't charge me that much for having the program which was good. I had a couple of things on there when I started out and then I added two more, JCPenney and Dillards.

    Occasionally, they would call and see if I needed any more help or if I had any problem. They asked if I as able to save something and if I got a statement. If something was wrong with the statement then I would call them. They would check it out for me and give me a callback. They were helpful about making sure everything was on track. The thing that impressed me the most was that they seemed like they were really concerned. They said that if there's any way they could further assist me, I was free to call them.

    Right before I had paid my last bill, I had called because Dillards had sent me a letter and said that in 2015, they found out something, like the computers were messing up. I called one of the counselors and she checked that for me. She even said that she was glad that I called because if somebody else called and they had that same incident happen to them, they would know exactly what to do.

    I'm glad I did it with Cambridge. After they started taking my debt out, there was money that I didn't even know would be there. It helped me to keep everything under management and I could budget everything better. After I started it, it was even more convenient because I knew I had that one set amount coming out that was going to take care of all these bills. They handled everything right on time, precise, and gave me a little layout. They had a good, professional attitude and I liked that. I would definitely recommend them for somebody else that had that same problem. I've talked to a couple of people and I would tell them if they want to try to get their bills straightened out, where they can one day be debt-free, then Cambridge would be a good, helpful institute for them. Now, I am debt-free.

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    Reviewed June 18, 2017

    One of the guys on WGN Radio recommended Cambridge Credit Counseling, so I went with them. The enrollment process worked out okay and I'm glad it's over with. I also had no problems with the counselor. I would highly recommend Cambridge.

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    Punctuality & Speed

    Reviewed June 17, 2017

    I had been disabled and fell behind on my bills. I needed my debt consolidated and got involved with Cambridge Credit Counseling because I had used them in the past. I called them and they assigned me a caseworker. I listed all of my bills that I needed them to consolidate and work with me on, and we looked at my income to debt ratio and came up with a payment plan that worked for me. There were occasions where I needed a pass from them in taking money for a month as opposed to the schedule, but they were always straight up with me as I was with them. It was an excellent business relationship and it made all the difference in the world. Now I’m debt free and living my life accordingly.

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    Customer ServicePriceStaff

    Reviewed June 16, 2017

    Cambridge Credit bought out my loan. I had to do a refinance and I got my interest rate lowered from 7% to 3.85%. I’m on worker’s comp and a fixed income so having that interest rate cut was a major leap. Interactions with the counselors have been fine and I haven’t had any problems with them, as well. However, one thing I was very upset with was that they charged me to make payments over the phone. Also, sometimes it took too long for somebody to answer the phone and then they transferred me around and that gets aggravating. But the process got completed last year. And working with them has lowered my payment and it’s helped me out a little bit.

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    Response from Cambridge Credit Counseling Corp.

    Gerri, please give our customer service department a call at (800) 527-7595. It seems like there may have been some confusion. We do NOT buy loans, and we do NOT charge customers to pay by phone. We reviewed your account and found that there were no additional charges made by our company. We will be reaching out to you to try and get to the bottom of this!

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    Customer ServicePriceStaff

    Reviewed June 15, 2017

    My mother wants to pay the credit off, the interest was very high. My older sister recommended Cambridge. I was with her on the enrollment and she said it was easy. There was a Spanish person to serve and they were really nice and very helpful. Also, the adviser was very helpful and friendly. My mother was also very comfortable with the counselor and they didn't charge her. There was no cost for her with her income.

    She was struggling with the payment and Cambridge consolidated all the credit cards. Now, she's paid everything off and completed the program. They accepted my mom to the program and helped her through all of it. She said she's happy with the service. Also, there's a lot of local communication and every time she got a question, they always have somebody call her with the answer. It was really great and we recommend it for everyone who needs it to consolidate credit cards for the payment.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed June 11, 2017

    I was referred to Cambridge by a friend who used them previously because I was laid off and I was going to school. I used their service for consolidating all my accounts and the enrollment process was easy. The counselors were great, too. Every time I called, they would provide the service or answer the questions I had and they were very prompt to help me. They were also very friendly and took everything into consideration in referring to the concerns and trying to help me get to where I needed to get to. I finished paying off and Cambridge helped in getting my credit established again and getting it lined up. The quality of service is good for the cost and I was very satisfied with their help so I already have them out to a couple of my other friends.

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    Response from Cambridge Credit Counseling Corp.

    Thank you, Marguerita, for referring us to your friends. We're glad to hear that your experience was exemplary. We hope that school is going well for you! If you need any help navigating your student loans, give us a call because we offer student loan counseling as well!

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    Reviewed June 8, 2017

    I needed help when I had many credit cards to pay and a lot of them had to be paid at the same time and the total is coming to a big amount. My employers at that time recommended Cambridge Credit and my son had also participated with them and he said he was having a good experience, so I went with them. They consolidated all my credit card payments and contacted the credit card companies. They got the interest rates substantially reduced in many cases and I have to just pay them one monthly payment and be able to take care of the rest and it was very affordable.

    I've already finished with Cambridge but I had been with them for four years. At the beginning, all I had to do was to make a phone call and they had a phone interview with me and got all the particulars. I have all the credit cards that I was logged in, listed out and they took them down and then they contacted the companies and they came up with an amount that they can distribute to the various credit card companies and make the payment and they gave me an affordable amount that I should pay every month. And I made arrangements for them to deduct it from my pay from my bank account each month and it went off from there.

    Chris was the main guy who takes with my case and he was very good and gave me good advice. He gave me a statement each month as to how much they were paying for each company. And every now and then, I would ask him for what the balances are like and he would give me a statement of what the balances were left from each card and it seemed very encouraging and I kept it on. They were very professional. They even referred me to other programs that Cambridge Credit had on credit counseling and how to improve your credit but I really didn’t go into depth on those courses because Cambridge was looking after my problem. I had a very useful communication with them and whenever I needed any details, I would send them an email and he would give me more information.

    The only thing is I had to ask for a statement once in every six months so I know the outstanding balances on the credit cards, but that could have been helpful if they sent me a statement every month instead of having to call for it. But they send me a statement of how much was being paid each month. Cambridge Counseling came well recommended and from the start of my dealings with them, they were very professional and they gave me the confidence in them and I never had a problem after that. The customer support was excellent because whenever some of the cards which had lesser balances were paid off, they would advise me as to what card they were going to tackle next and gave me a chance to talk to them. When I didn’t, they went ahead and did it. They change the payments according to what cards had been paid off and they made it pretty simple and fast.

    The services were $30 a month and I have saved quite a bit by the reduction of the interest rates on all of these credit cards. It more than paid for their cost and I didn’t have to check every month and pay any credit card bill separately. They were all looked after by Cambridge and the payments went on time. They drew it on the fixed day that they said they’d withdraw it from my bank account. So, considering all the services that they provided and now looking back when I'm debt-free with all those things paid off, it was fully worth the services and they were very professional and very useful for that fee.

    The fact that those credit cards are paid has been a great relief. I've learned a lesson and I don’t easily go for credit cards anymore unless it's very essential. I have two very cheap credit cards and they're all I use. It made a change in my financial future and I retired one and a half years ago. And I started the program while I was still working and I continued it one year into my retirement and it's all done and I can see my credit score beginning to grow.

    I totally support Cambridge and recommend them to anybody who wants to use their services. They are professional, knowledgeable and they know what they are doing, so you can confidently go to them and lay your financial problems at their feet and they will help you. Overall it has been a pleasant experience and a very useful one. And I wish to say thank you to the people who dealt with my case. Sometimes I would suddenly make a phone call to check on something and maybe in my particular case the manager is not there, but somebody else would help me and they were very nice. Dealing with Cambridge Credit Counseling gave me the confidence that I was being looked after by an experienced and knowledgeable company and they did a good job and it's a relief right now.

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    Customer ServiceStaff

    Reviewed June 7, 2017

    We had too many credit card debts so I reviewed online, did my due diligence and saw that Cambridge was a viable option. I liked it when I talked to them so I went with their debt consolidation program. When I enrolled, I talked to a lady and gave her most of the information on the phone. We went from there then she sent me the contract to sign. It was very painless and in a matter of an hour with a few phone calls with her, we were rock 'n roll. The program helped me become debt-free. Now we only have our car and house payments as well as our utilities. It was a very good process and the reps were always there for support. I would definitely recommend Cambridge.

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    Customer ServiceStaff

    Reviewed June 3, 2017

    I was concerned because of credit card debt and I couldn't pay all the bills at that time so I sought Cambridge Credit's help and they were a good choice. They consolidated all the cards and got one payment. We were successful and made it through. The enrollment process was through forms they sent then I signed the forms and sent it back and you're enrolled. Afterwards, you give them all the list of the credit cards and the account numbers. I'm done with it and it helped tremendously as far as being able to pay all the credit cards without going through a big depression because you were in so much debt.

    What impressed me the most is that they show concern and they would text me and send emails up-to-date just to see how you were doing with the process. They will always ask if you had anything or if you knew anybody else who needed any help. Because I was going well with the program and they worked with me pretty well, I then referred my uncle to them. Their support is good and I've been impacted in a very positive way. I've received a high quality of service so I will recommend them.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed June 2, 2017

    I was getting nowhere with my credit cards because of the high interest they were charging me and most of them is a bad thing to get with if you don’t really need them because it seems like you can buy things. You would’ve gotten along without it until you have the money and then it seems like once they're trying to get you and you could make a late payment, they jack that interest rate way up. You could never get your head above the water the way they do with you. Then, I went to my bank Huntington town about 10 miles from me here and I was talking to some lady that worked in there in her office. I was trying to get a loan of some kind to where I have cheaper rates and then make one payment of loan but as my credit rating was, they wouldn’t see that. Then she’d mentioned about Cambridge. She said she knows of others that had signed up with them that were really happy with it.

    She gave me the phone number to Cambridge and when I got home, I got on the phone and the guy I talked to asked me different questions like how much I owe to the different credit places and how much I was paying them a month. He took it over from there and we got it worked out. It was in January when I started paying to Cambridge and they took care of my billing then.

    Cambridge paid off my credit cards and they were good at that. They contacted the credit places and some of them weren't even charging me interest and some of them were really low interest which helps a lot. The thing was to get my payments made on time. I tried to do that as much as I can and if I couldn’t get it there quite on time, I'd call and they would always give me a good answer and time to get it in. In a later time, it went all pretty good there but sometimes, when you only got so much money coming in, it's hard to work everything out.

    It's gone really well now and all of the credit cards are paid off now that I am with Cambridge. That’s one good thing that makes me feel good. I had one with my personal line of credit with Huntington Bank that I dropped from Cambridge because I can go right to the bank so, I make my payments to them and that takes care of that. I pay the same amount that I was paying and I'll soon have that paid off, too.

    When I was talking to my counselor, we got everything worked out real good and he was very nice about it. Also, he was always friendly and pleasant about things. He carries on when you talk to him about anything and it was really comfortable working with him. It was really pleasant to work with them and I enjoyed talking with them because I know they were gonna be sensible about it.

    Years ago, I would've never thought of buying a lot of stuff that I went through. The program made me really stop and think that I only had so much money, I had to make my payments and do without some other things. I was with Cambridge about five years and now, getting all these credit cards paid and every day getting letters in the mail from credit and lending places, they go right in the paper basket. It was worthwhile to get hooked up with them and I would suggest Cambridge to anybody that has problems. That’s the way to go to get bills paid up, consolidate debts if they can, get them paid off and quit doing all this extra spending. I was glad for Cambridge and I know that if I have bills, I'd go that route again.

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    Reviewed June 1, 2017

    Cambridge was recommended as one of the companies to work with through my company. I know my company has good organizations for their employees to work with. And so, I used Cambridge for two different purposes. First, it was for debt consolidation and reduction of interest charges from credit card companies. They really helped apply balances or payments to reduce my debt and now, I’m debt-free on those credit cards. I also talked to one counselor about getting some advice on student loans to see if those could be reduced because I wanted to know what could be done with either federally insured or private loan groups. Moreover, I got very good referrals and I was able to take those loans and get them reduced and refinanced with another group. Therefore, I really value their expertise and recommendation.

    I had exchanges of documents with my counselor. I also had step by step training over the telephone during which he answered my questions as well as became a resource for information that would be helpful to me. Eventually, I completed my debt reduction program and got a nice little certificate. While I thought it was school-ish, the way they interacted with me throughout the process was really nice and they would send questionnaires periodically just to check on my progress.

    The other time I used them was when I needed to go through a program counseling for my mom. I had contacted a local group and thought that I’d use them but their service was horrible. I spent over $70 per fax because they said they had to have a fax of the document before they can begin. They never even called me to acknowledge that they got the fax. I left several messages on their group voicemail but no one returned my calls. Finally, I got the name of some other person. I left her a message and she was kind enough to call me the next day but she said she doesn’t work in that department. I was very upset for having to spend that much money and then never get any service.

    I started looking on the pages of other groups that I could do the training from and I was very happy to see that Cambridge was also listed. I got wonderful service from them and I was able to get the training done very quickly. I was completely satisfied. Furthermore, their price was lower than that of counseling companies which offered training to me. Had I known that it was all via telephone and looked at all the names and saw Cambridge, I would’ve gone nowhere else. They are professionally run and employ people who can give service. It’s a service orientation and they know how to do that part very well.

    Overall, Cambridge is competitive and they have a wide range of services. They work around their counselors to have good information. Cambridge’s service is of very high quality and they answer all the questions. I have no issues recommending them because I know that they have high standards. In fact, I would tell a friend to look at them first.

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    Customer ServiceInstallation & SetupContract & TermsPriceStaff

    Reviewed May 31, 2017

    We have a daughter that was diagnosed with cancer right as she was turning 13. I’m blessed to have a good job and have good insurance but the costs of the medical care combined with the costs of what I refer to as the secondary challenges of a chronic illness didn’t take long and we really were in significant debt and needed help. That’s what drove us to Cambridge.

    It was a very efficient setup process. The information that they gathered and needed really went smoothly and like clockwork. Then, once enrolled in the program, it took care of itself. It was a box that got checked that I didn’t have to worry about. I’d watch the statements come in for what we had paid and from time to time we get a request to go on their website and take a look at their new materials related to evaluating our budget habits. Also, one or two times during the six years that we were enrolled, they made phone calls from people to touch base and ask how we are doing which was great because we were doing fine. Based on payment records, we’re doing fine and they touch base asking if everything is okay and it was. It wasn’t intrusive at all.

    The program is phenomenal. They negotiated with our creditors and were able to renegotiate interest terms that let us pay all that off. We’re not the world’s best household budgeters but we’re fairly sophisticated at household budget management. We just had an incident that overwhelmed us. The other thing that was really nice about the program was we paid what we owed. They worked with us on a funding on the budget and ongoing, it’s been smooth. We talked about the ongoing medical expenses and what I refer to as the secondary expenses. By that, what I mean is that at the end of day of treatments or regular life or during periods when Kathy was really not well, I have no energy at the end of the day to cook a well nutritious meal. So some of the things we compensated, we early on ate out for more than we probably should have which was part of the problem.

    When you’re in a hospital, you don’t necessarily have access to cooking facilities or a refrigerator. So those things are expensive beyond the medical cost. When they set up the budget, the budget was very manageable. They made it possible for us to get it all paid. We didn’t have to declare a bankruptcy. We made the people that lent us money whole. They didn’t give as much interest they originally had hoped for or would have liked but they got some. That was important to have and there was honor in that to have recovered the fall.

    One piece that I wish would have come with the monthly statement was what I refer to as a progress report. In the monthly statements, it said how much money we received and we made payments to these three creditors. There was no way on the statement to go back and ask when did we start and where are we now to gauge the progress. I'd have to go back and look at the initial documents to see what was the total debt amount that they negotiated with the creditors for enrolling in the program and then add up what was still left. That’s how then I knew that since I’ve enrolled in the program, I’ve made $6,000 with the payments or $12,000 or $18,000 and I’d be done when I get to $36,000. Those benchmarks for how my brain works and maybe other people don’t want to know, but for me, that’s okay. We’re making progress and I can see it from the other direction in terms of what’s left.

    Also, some of the tools of budgeting that they had were somewhat beneficial but more than anything else, they were a safety valve. The negotiated debt collection interest rate that they negotiated for us and then managed for us, stabilized us and I can’t tell you how grateful I am. It brings tears to my eyes because without their assistance, it would have looked a lot different I think for us. They were a gift.

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    Reviewed May 28, 2017

    Cambridge Credit Counseling was easy to work with. Enrollment went really smoothly with them, too. The gentleman who helped me got back to me right away via email and made me feel comfortable. He was really great. Furthermore, the charge of $15 a month was okay as they were able to decrease my interest rates. Working with Cambridge was good. I was able to focus on getting my debts paid off and saving money. So it helped really well. I've recommended them to a few people.

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    Reviewed May 27, 2017

    I was 18 and had a bunch of credit cards that I maxed out. I was looking to consolidate it into one payment and get it all taken care of, and my grandmother recommended Cambridge Credit as she had used them years ago. I told Cambridge about the debt that I had and whom it was with, and they just asked what the accounts were and how much was on it, then they pretty much took care of a lot of it. They asked what my income was at the time and then figured out the other bills that I was paying and what would be most affordable for me. It took me five years to pay it off, but it was definitely affordable, and I could call at any time to change the amount. I had to lower it one month 'cause I had a ticket to pay for and then I just bumped it back up the next month. I was really happy with how they worked with me on what I wanted to pay.

    In addition, the interactions were always great. The reps were really friendly and quick to respond. I didn't have to wait on hold for too long ever. I had to change my email address one time and they were super easy about it. I just told them over the phone and I didn't have to do anything. It was really easy to work with them and I was very happy with my experience. I would definitely refer Cambridge Credit.

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    Response from Cambridge Credit Counseling Corp.

    Sarah we are thrilled to hear that your debts have been paid off! It can certainly be tough to get your hands on credit cards at a young age. We truly believe that financial education is very important to help young adults navigate the treacherous world of credit, especially when using credit cards might be your only option. We hope that you have the tools to stay debt free. Please, don't hesitate to call us if you ever need help paying off future debts, or even if you just need some friendly advice! We're here to help.

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    Customer Service

    Reviewed May 26, 2017

    I was referred to Cambridge by my daughter because I had a lot of credit cards that I needed to consolidate. The reps said all I had to do was submit so that's what I did. They gave me one amount and I started paying. It took a little bit of time but it helped me in the long run. They were concerned and if I had a problem, I used to call and whoever answered helped me out. They got me out of my debt and I've learned more to control. Before I didn't know I was getting card after credit card. But I'm more cautious now 'cause I don't want to get into that kind of debt anymore. It has been a satisfactory experience overall.

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    Reviewed May 25, 2017

    I had a lot of growing debt and I was having a hard time paying it off. A family member referred Cambridge to me. They were very helpful, really thorough with explaining everything and how it would all work. They made the whole process easy and not stressful. However, the fees definitely hurt when you’re trying to get out of that situation and then you have the fees on top of it. And there were times that it was a little bit frustrating but they’re a business as well and they have to make some money somehow. But working with them helped me with my problems.

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    Reviewed May 24, 2017

    We sought Cambridge Credit Counseling Corp. services to lower the interest rates so we can get them paid off sooner. Because I went through my employer and their employee assistance program, we were able to pay the services at a lower price than what they normally charge. So that helped us out too. They helped us with contacting our creditors and getting a lower interest rate so we were able to pay a month sooner. It still took a few years but we were able to get them paid off on a quicker basis than if we had just continued to pay them on our own. They would call every once in a while to make sure that the creditors were following with the program. They would have me send a copy of the statements to make sure that they're still charging us the correct interest rate on the payment and the correct payment, and to make sure that they were holding their end of the deal.

    We were very comfortable and very satisfied. If there was ever anybody in the family or anyone that needed any kind of assistance, I would recommend them. They would send out printed newsletters and they had different programs. They offered different kinds of financial assistance, videos and such. We didn't because we were focused and we knew what we need to do. For some people, they have different kinds of budget to help you with your budget. They explain everything so you don't feel like you're overwhelmed with all different programs that they offer. They were very easy to work with, nothing complicated.

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    Reviewed May 21, 2017

    I had a buddy refer me to Cambridge Credit. It was the company he was using so I went ahead with them. Enrollment was really easy. I called them and they set me up with everything. The Cambridge counselor that I worked with always returned calls and emails promptly, too. I was really comfortable working with her. They helped me with everything I ever needed.

    My payment plan was one lump sum coming out of my checking account each month and that made it easy for me. And all the credit cards that I had, they’ve consolidated them all and made it easy for me to pay. They talked to me and said, “How much can you afford?” The program helped me catch up with all my money problems. Now, I’m making money instead of having to pay a bunch of money back. Cambridge Credit is doing everything right. The way they treated me, they should treat everybody like that. I would definitely refer a friend to Cambridge if they need anybody to help them with consolidated debt. It was a very satisfying experience.

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    Response from Cambridge Credit Counseling Corp.

    Jason, congratulations on your completion of our debt management program. Our counselors make it their priority to help you with whatever questions you might have. Thank you for saying that you would refer a friend to our services. If you like, you can tell your friends to let us know that you referred them and we can set them up with the same counselor that you had!

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    Reviewed May 20, 2017

    I had a lot of debts. My son-in-law recommended Cambridge Credit so I called them and they set me up for debt consolidation. They simply sent me emails and hardly ever talked to them. They did what they said they were going to do and I participated on my end, so they got the debts paid off. They were professional and I'd recommend them.

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    Customer Service

    Reviewed May 15, 2017

    Cambridge consolidated all my credit card debt and worked out a payment arrangement with the companies and helped get it taken care of. We did an automatic draft every month and they took care of it. I went online and looked at what’s been paid. If I needed information, I call them up and they give me whatever information I needed. I was comfortable working with them and they helped me pay off my debt. At this point, we’re done. My experience with them was good overall.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed May 14, 2017

    I had a ton of credit card debt. It was $18,000 left and I was going through a divorce at that time. I needed to consolidate and so I did some research and found about Cambridge Credit Counseling. They seemed more credible and legitimate than the other places. I spent about 40 minutes on the phone with a credit counselor. She talked me through the program, asked me questions such as my spending habit and how I got the debt in the first places. I liked her and I trusted her. Once you get past her, she enrolls you. She does everything, tells you what's up, and then you become a customer. When you have questions, you just call a certain number. Every single time I've called, every counselor was awesome. They were knowledgeable about the program. It was probably four years ago now and I just finished some of that.

    I have two kids in college and my payment with Cambridge was $470 every month. I needed to cut it down so I can send more for my kids and Cambridge made it easy for me. They required me to come out of the system. I had the payment directly taken out of my bank account. I was so close to being done with my debt. I can do this for four or five months and then get back on track and pay it off. I had to send them a money order and not a check. I couldn't do it with a debit card at the time the payment was due.

    They'd send me a reminder to settle things and I also got notifications that I paid. I've called once because I forgot to pay and was a couple of days late. They told me not to worry and they'd take care of it. I almost wished it was one person that I could thank but the whole company was great. If someone were in the position that I was in, they definitely should give Cambridge a call. The phone call I made to them was worth it because they truly helped me.

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    Reviewed May 10, 2017

    I was overwhelmed with too many debts. I had so many bills I had to pay and I couldn't keep track of it all. Then Cambridge was recommended to me through my job at Kaiser. Somebody from Cambridge went in and negotiated the interest rate down to zero and they would collect a lump sum and pay my bills for me. They just did an automatic withdraw every month and then I would get electronic statements showing what they paid and where the money went. The counselor got it set-up and every month they would send me emails and occasionally call to check how we're doing. Towards the end, she wanted to see if there were any other credits I wanted to enroll. She's very helpful. They understood where I was coming from, the stress that I had and how much it alleviated by them taking on taking care of and paying those bills for me.

    I would recommend it to anyone. My sister-in-law was looking into it and the fees at that other company she looked at was not acceptable. Whereas, Cambridge only charges $15 a month for their fee which is a really good price for them to take care of all of that debt for you. Cambridge really helped me get on track. It was the best thing that happened to us. I didn't have to file bankruptcy and I got my bills paid.

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    Reviewed May 9, 2017

    I was in too much debt. Even though I was making payments every month, the payments weren't really going down because the interest rate was too high. Somebody had recommended Cambridge to me. During the enrollment I had to send them my account number and they did the rest. I don't remember it being anything too lengthy. I got them for consolidation. They talk to some of the credit cards and they agree to lower the interest rate. Then Cambridge just gave me a number of how much it would be a month.

    After the initial set up they sent me some paperwork like how to budget and things of that nature. The good thing was just to have the one payment. Because of it, there was never a way to miss paying a credit card or anything, and it came directly out of the account. Then they would distribute that to the credit cards. Every month they would send an email to show me how they distributed the funds to different accounts. Cambridge helped me get out of debt. I was pleased, and I recommended them to some people. It was a good experience. And I felt in the beginning they tried to make sure that I didn't get back in that predicament again. I didn't feel overwhelmed like when I had people calling me all the time. It feels good.

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    Response from Cambridge Credit Counseling Corp.

    Hello Cierra, we're happy to hear about experience. It sounds like you hit the nail on the head. We hope that you take what you learned and use it to stay debt free! Thank you for recommending us to your friends and family, if you ever need our help feel free to give us a call!

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    Reviewed May 7, 2017

    I needed to consolidate my credit cards and they were becoming a little overwhelming. My credit cards gave me the number to Cambridge Credit Counseling. They took all my credit card information and did a budget. They called the creditors, worked out a monthly payment with each of them, deducted the money from my account and sent me a statement every month. I already finished the credit card consolidation program so it definitely worked out for me 100%. It has brought my credit rating score to over 700. It was a very simple process and the best experience I ever had.

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    Punctuality & SpeedStaff

    Reviewed May 6, 2017

    I had a debt I wanted to get rid of and my friend who used Cambridge before recommended them so I went with them. They’re formal, nice and professional. They were also organized, easy to work with and worth the time. I have no complaint. The counselors were there if I needed help. They would reach out and ask questions and offer their assistance if I need it.

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    Reviewed May 5, 2017

    I had some credit cards, and I knew with the interest rate on them, I could never get paid down in time. Cambridge is the first thing I heard about from another person that has been using them. The guy that handled my account was on it as soon as I got him all of my information. It didn't take very long. My counselor was always awesome. Then I got updated emails for my e-statement and a newsletter. The only time I ever called them was to get my balance. I was still getting my e-statements from the credit card company so I was using those as balances. Whenever I wanted to pay them all, I called Cambridge and said that I had to pay off, and they got me the correct balances.

    It was a minimum payment that I was paying. Then, I got the statement saying that, "You can drop your bill this much and pay this minimum." I like the fact that my payments didn't change and it was like Cambridge doubled my payment each month by keeping the old balance. I was able to pay things off faster. I've completed the program and it has helped me to learn never to get another credit card. I also read the newsletters that they sent out and now I know better how to arrange my bills. The service was good and worth the cost. Cambridge helped me pay all my debt faster than what I probably could have done on my own. I would tell friends to use them.

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    Reviewed May 4, 2017

    We were eyeballs deep in debt and were looking for a credit counseling program that was in our area. We are in Southern New Hampshire and Cambridge isn't too far away. I had done a couple of Google searches, they popped up and they seem close. I've read some of the online write ups on them and they look really good so we went with them. It was so great was that from start to finish, we always felt very safe. Their counselor was very good, friendly and thorough. He helped us to get over any of our anxieties over what we are getting into and did a fantastic job. That's what stood out the best for us. We felt like we were talking to people, not just to a company. It was a beautiful experience overall and now the best thing is to be debt free.

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    Reviewed April 27, 2017

    Everything was good with my Cambridge experience. The counselor was good as was the cost in relation to the quality of service I received. They closed two accounts and I was paying monthly on both. Then everything was paid off. It really worked out for me and I would recommend it.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed April 26, 2017

    Cambridge was fantastic from the first time we talked to them. We had a high amount of credit card debt and they were able to work with a number of the lenders to reduce the interest rate and get us a plan where we could get everything under control and pay off. They told us from the beginning what to expect and what the timeframe was in which we would have things paid off and they were true to their words. Since that time that we had $48,000 in credit card debt, it was paid off. Paying off that debt has changed us off of the credit card although there is still one card that we still have. Our focus now is to pay that as quickly as possible with that lower interest rate. We do not want to make those mistakes again. We'll be buying everything with cash as much as we can. If you do the credit, live within your means.

    There was only one credit card that they couldn’t take care of, though. Apparently, the interest rate wasn’t to the level where they thought they could change or do anything. It's not high enough for them to be able to really make much difference. Also, we thought we had a full payment left, which was somewhere in the neighborhood of $1,200. I called Cambridge recently as I wanted to get a final payout. I thought it was going to be in this upcoming June. The woman I talked to told me that everything had been paid off except for one. They were going to be making a partial payment of $488 to our last credit card lender.

    At that time, she told me that we would be receiving a call. Throughout the month, the interest rate either changes or there's something. They wanted to make sure that they give us the exact amount. They did that in three ways. They emailed our account and told us what the exact amount would be taken out and the date it would be taken out. They also called our home phone and other number and left us that message. Everything they said they would do, they did to the date and time that they said they would do it.

    I was also impressed by the human aspect of their counselors. They were never condescending, were very honest, were upfront, and were enjoyable to talk to. It wasn’t a robocall and they had a very good interpersonal communication. That was a huge benefit. I was very comfortable working with them. It was initially through phone calls but it was later mostly through emails.

    During the five years we were with them, our total phone calls we've talked to a person was probably 10 to 15. But each time we had the interaction, they were very professional and they seemed like they cared. They updated us and their rep was confident with it. Their interaction was within good reason. Overall, the cost in relation to the quality of their service was very beneficial and was very reasonable. I would highly recommend Cambridge to others. I'd tell others that we used them and they delivered the service that they told us they were going to deliver in the time that they told us. It was a worthwhile experience.

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    Response from Cambridge Credit Counseling Corp.

    Jason, thank you very much for reviewing our services. Your experience is our ideal representation of customer satisfaction. We strive to make our clients feel comfortable and informed throughout the entire process. Don't forget to pat yourself on the back because you did all the hard work! You stuck to our program and applied what you learned. You certainly have the tools to stay out of debt, but if you ever need us, please give us a call! It was a pleasure working with you.

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    Reviewed April 25, 2017

    I was with Cambridge for many, many years. There was a moment that I stepped away and then returned back to add on something. I never was one to have a lot of debt and my debt was only a couple of thousand dollars but due to financial hardship, Cambridge was something that met within my means where I was able to budget accordingly and had really good time management-wise. Cambridge had done all the depositions out. It ends up being a really good experience that I actually referred other people to the company.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed April 23, 2017

    I had some high-interest rate credit cards, so I looked at consolidating and paying off. An ad for Cambridge popped up on my computer one day so I read it and then I did a little bit more research into them. I called them and told them my situation and they were super nice. The enrollment was really simple. I did an application, submitted it online and they set everything up. I gave them a list of the credit cards that I had and what the balance was. They told me what they could do and asked me if it was doable for me and if I could afford it. Then, they called the credit card companies and negotiated to where I had zero interest. Everything that I paid to those credit cards every month went straight to the principal. When one got paid off, they took that payment and just applied it to the next one. It was great.

    Also, if there was ever any question that I had, I could just call them and they were able to help me with what I needed with whatever was going on. They sent me monthly little tidbits online and then they would call me quarterly to check on my progress, see how things were going, if there was anything else I needed help with and was there anything else they could do. They were really knowledgeable and I'm impressed by their knowledge. There wasn’t any judgment, just their willingness to help and make sure that I was okay - like holding my hand and walking me through step by step. The cost was minimal compared to the peace of mind and not having that pressure every month. For the services that I got, the $42 fee every month was very reasonable.

    I've completed the program and I'm out of debt except for my house and my car. I don’t have those credit cards looming over my head every month and getting a call from the credit card companies about late payments. It accomplished my goal of what I wanted to achieve. With Cambridge's little monthly counseling education pamphlets that they gave me, it helped me really get a firmer grasp of my finances and how to handle things. They were absolutely wonderful. It was so nice to not have to make the payment and it was withdrawn from my checking account every month. They took all of the pressure of making sure I was on time off of me and that was really a huge relief.

    Several months ago, my brother asked me about Cambridge and how it worked. I told him that for me, it was the right program and that the best advice I can give him is their number. They can explain and design a program that fits for you. I would definitely recommend it to anybody that's in the situation that I was in. It was so easy and I kicked myself for taking so long in doing something like this. It was a great and awesome experience.

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    Reviewed April 22, 2017

    I saw Cambridge somewhere and said, "I'm gonna try this." Working with them has been very good and the cost in relation to the quality of the service that I got was excellent. The enrollment process was easy and my counselor was good and very professional. Everything went real nice with Cambridge.

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    Reviewed April 18, 2017

    I wanted to consolidate my debt and pay it down and be done with it, and that’s exactly what Cambridge does for a very practical way and a very reasonable cost. I had no problem paying them their small fee because of the service that they provided. I certainly didn’t want to default on the debts and I really didn’t want to get into the position where lawyers would be involved. As I asked questions, their reps were very informative and explained that they negotiate with the credit card companies for a reduced rate, and that obviously knocks away the interest and so I can pay down the principal much faster. They were great.

    As I work with the people, and I came up with an aggressive monthly payment but something that I could swing, I was able to get rid of $28,000 of debt in four years which was huge, and I just kept to it. I never broke week-to-week, or month-to-month. I did automatic payment, which they offer a small percentage break on and I disciplined myself to make sure that the money was there. It was painful but we've got to crunch our budget and eventually make our budget work for us instead of being a slave to it. I have learned my lesson now. When my appliance breaks or furniture needs to be replaced, I financed a lot of the stuff with credit cards which is not good and I wanted to get out of it as fast as possible, and I'm making my way through.

    Once I negotiated the whole thing and got all my questions answered and got it in place, I hardly had to interact with them at all. They did a follow up a year afterward and they sent a newsletter. Their communication was clear and their documentation was good. They took care of everything I possibly could consolidate apart from my credit union, which doesn’t do any kind of reduction on the interest rate. They tackled everything that they could possibly tackle and now that I'm done with that, I'm on to my credit union and knocking off that credit card debt.

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    Response from Cambridge Credit Counseling Corp.

    Thank you Michael for taking the time to give us this thorough review. You truly had the ideal experience. You did an excellent job of keeping your nose to the grindstone and sticking to your payment plan. We wish you the best in eliminating your credit union debt! You've got the tools to become debt free, and to stay debt free, but if you ever need any help please give us a call.

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    Reviewed April 17, 2017

    Many thanks, Tim **, for you and your company taking me on as a client. I had done my own due diligence re you folks, and you are most well thought of in Georgia and the country. BBB gives Cambridge an A+ rating. I went on instinct, too, and your voice is kind and your answers were correct, direct, and I was impressed.

    In looking over one page that was sort of my bio, I was amazed at the job you did in putting together who I was, the reasons I needed your company's help, and where I was in managing my debts. Your answers were right-on and they came from a phone call! Later I shared with you that I was a recent widow. You expressed your condolences and added my being a widow to the list of reasons I needed help. In fact, some creditors were taking advantage of my loss. Well, I'd tried as hard as I could to become debt-free without success. I am so grateful to you, Tim **, and Cambridge, for going to bat for me. I sincerely recommend you and Cambridge to anyone who wants to avoid further creditor nightmares. You people know what you are doing and you truly care about your clients.

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    Reviewed April 13, 2017

    I had a credit card debt and somebody referred me to Cambridge. Everything was great. Working with the credit counselor was easy, they walked me through and talked about what all I had and what I needed to do. Cambridge made it easier to not have to worry about my debt and relative to the quality of their services, the cost was good.

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    Reviewed April 12, 2017

    I was trying to pay the bills but the interest rate was so high so I sought Cambridge's debt consolidation services. They told me about how much I would have to pay a month to get my bills paid and how long it would take. I filled out some paperwork and after I set it up, I could call them anytime I wanted to and ask them questions about how much longer I have to work with them. Now, I've been in it for about two years and I added more money out of pocket to help pay it all sooner. Their reps were very nice and we worked well together. They also kept me up to date every month. They would send me how much money was being paid on the bills. Cambridge helped a whole lot and I felt comfortable with them.

    What impressed me the most was when I first started in the program, they were really eager to help me, to get this thing started. When I would get my bills from the creditor, they were paying the bills like they said they would. I could see my bills coming down and that was encouragement. Also, the program was inexpensive compared to what I got out of it in the end. I was in debt and I wanted the bills paid off. I didn't want to get too far more into it in trying to pay the interest and they helped me a lot. They were taking $20 a month out for themselves but compared to what they helped me with, that was minimum to me. What I also loved about it is that the payment was being taken out automatically, so I didn't have to be sending a different one for the payment.

    I had it for about four years and I got my bills paid off. I have also received the certificate that I had paid off my bills. I have talked with somebody and they've congratulated me also. So I'm out of debt now since I went that route. Working with them has impacted my life to the extent that I don't want that kind of debt anymore again. It's a freedom. In fact, I was so impressed that my daughter also went into it. So now, she's trying to get her bills paid off. I also have a granddaughter and a grandson in school and now I could help them a little bit without using credit cards. I will recommend them to friends and tell them to give Cambridge a chance for peace of mind's sake.

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    Response from Cambridge Credit Counseling Corp.

    That's awesome, Helen, thank you so much for reaching out to us. We understand that it can be difficult to reach out for help, so once we have someone on board we get the ball rolling! We hope that your daughter is having the same experience. It's great that you are taking what you learned and you're able to help your grandchildren with money that you were able to save. Again, a sincere congratulations on your new financial freedom!

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    Reviewed April 9, 2017

    I had a lot of debt and secured credit. I wanted to do something about it, so I decided to contact Cambridge. Their team was very friendly and helpful. They were also very knowledgeable and answered questions quickly if I needed something. Working with them has gotten me out of debt with credit companies. Other than that, I learned a lesson about credit cards. Cambridge is a godsend. I had a life-changing experience with them and I'll never be in that situation again. If I know someone that is, I would definitely recommend them. With Cambridge, you don't have to stress or worry about your debt.

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    Response from Cambridge Credit Counseling Corp.

    Hello Larry, thanks for reaching out to us. It's great to hear that you benefited from our financial education. Credit cards are certainly tricky; it seems like no one ever talks about debt until we're knee-deep in it. Thank you for saying that you will recommend our services if the situation ever arises. We wish you the best!

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    Reviewed April 8, 2017

    Cambridge was one of the two companies that I looked into and we just went with them. It was something that I needed to have done as soon as possible. I was in a hurry and needed something to try to help me manage my debt. We had a lot of credit cards at that time we took out trying to compensate for a lot of things. So a lot of the credit cards started out with not a large amount. Then I got behind them and they wouldn’t increase it and then it caused us to get another.

    I appreciate them and they really helped me out in a really tight bind that I was in. They helped me to get it taken care of and they were really lenient on the payment. I’d also went to another establishment to pay for something else that I had to purchase and some of those credit cards I had with Cambridge. Cambridge was really helpful in working with that transaction to the part where it got my payment down to them. I thought they’d be mad, but they were very understanding. I thought it would be a complicated, ongoing thing. But it was a two-day transaction. It was complete and they called me with the new payment.

    A lot of my interactions with them were done online. I didn’t receive any statements, which I had to go online for. But if there were actually any problems someone would take the time to call me on the phone. There weren’t that many problems though and it was not a problem contacting anyone. So I had learned my lesson with credit cards over that. It is better to have only one credit card that I keep a close tab on. I would highly recommend them to anyone.

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    PricePunctuality & SpeedStaff

    Reviewed April 7, 2017

    Cambridge explained everything nicely and they did a great job the whole time I was with them. I started the program five years ago and I just finished it about three months ago. The counselor did everything he's supposed to do and contacted me appropriately. Everything went smoothly. They asked me what I could afford and I told them, and that's what they worked out. They provided consolidation and they lowered my interest rates. Then I wanted to request how much more I owed, and the customer support got right on it and contacted the company that I owed and got it all squared away immediately. They were very helpful. I had peace of mind getting all my bills paid off automatically and debited from my account. I knew that every month, so much is coming out of my account to pay off all my bills, and it worked out fine. It's excellent and it's the best that I could imagine. I really enjoyed working with them.

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    Response from Cambridge Credit Counseling Corp.

    Robert, it's good to hear from you. Congratulations on completing our debt management program! It sounds like you have been right on track. Each of our departments works diligently to ensure that your questions and concerns are handled in a timely fashion. We certainly wish you the best, and remember that you can call us if you need anything.

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    Reviewed April 6, 2017

    I appreciate Cambridge's service. They check with us early, sent us regular communications, asked if we were satisfied, and if we wanted to make any changes or modify our program in any way. I appreciated that they stayed in contact with us during the whole process. And the process is pretty simple. Once we got the program set up, we just followed the original plan and it's completed. It's something that more people gotta take advantage of.

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    Reviewed April 6, 2017

    Cambridge was the company on my credit card bill and so I went with them. Their representatives were good and friendly people. They were able to help me lower interest rates and get things started paying off.

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    Reviewed April 5, 2017

    I was told to go to Cambridge and the guy that I talked to was really nice. I'm old and was interested in getting my bills paid off and being able to live on what I had. Cambridge accomplished that for me and I just got myself paid off. They were very good and I have some extra money now that I didn't have before. After they did this for me, I used them for a reverse mortgage.

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    Reviewed April 4, 2017

    I had let things get out of hand and needed to consolidate. I wasn't getting anywhere. I talked to a couple of people at Cambridge and they seemed like the most personable. The main reason why I went with Cambridge Credit was because the rep was very detail oriented and thorough, which made me comfortable. He went through the whole process, explained what, how and how long it was going to happen. He gave me options and didn't dictate anything. Customer support has been wonderful, and the loan consolidation program allowed me to get control of our finances to the point that we were able to pay it off early. They also helped us save our credit and when we retire, it's important. They allowed that to happen for us and it gave me a real sense of security because the rep talked long term. I completed the program already and I would highly recommend them to anybody who is in the situation that I was in.

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    Reviewed April 4, 2017

    My daughter is a private equity person. She looked into Cambridge Credit Counseling and thought that it would be best. They helped me out in a really tough time. Their team was very good. They were very considerate and knowledgeable. We got back on our feet and we were able to pay it off early.

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    Customer ServiceStaff

    Reviewed April 3, 2017

    I heard nothing but good things about Cambridge Credit Counseling on the radio. I was getting too far on debt on credit cards so I sought for their services. Enrolling was easy and I was happy with everybody I spoke to. They were all polite and willing to help me. My payments automatically came out of my bank account once a month. The program improved my life by getting me out of debt, and by getting a little more money from disability and not having to spend it all on credit cards and then turn around and run them back up. I'm able to afford my meds now, too. I would highly recommend them. I was able to get myself back together and they worked everything out for me.

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    Reviewed April 2, 2017

    I had too much credit card debt so I decided to contact Cambridge. I called and told them about the credit cards and how much I owed. Then, they figured out how much my payments would be. They were able to lower my interest rate. I finished the program this March and the payments they set up worked for me. Working with Cambridge was a good experience and it helped me a lot. Since then, I have learned to stay away from credit cards. Now, I have a little extra money.

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    Reviewed April 2, 2017

    I saw Cambridge on the TV and liked it. Their representatives were very friendly. Since working with them, I've been doing better with the account that I had. It's very nice of them to help me out and I really appreciate it.

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    Reviewed April 1, 2017

    I'm from the Boston area and Cambridge helped me with debt consolidation. Enrolling with them was very easy and now I'm debt free.

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    Reviewed March 31, 2017

    I was getting ready to retire but my bills were getting overwhelming and I couldn’t do it anymore. I was looking on the internet and found Cambridge. Anytime I called, they were very helpful. I got email statements every month and afterwards, I never had an issue with anything. If I had a question about something even the ones I thought were stupid, I called and they walked me through whatever I had to do or explained what was going on. Working with them, my life has been better. It’s been easy going and when the bills come in the mail, it’s not stressful.

    My payment arrangements were really good too. They secured everything and the only thing I really had to do in the beginning was to get Cambridge all the account numbers and they took care of everything. They figured out what I asked if the interest rates were lowered and they worked out the payment plan. They then asked my finances at home. Also, I learned to live within my means, to save or have rainy day funds, and that no credit cards are worth it. Overall, they were very professional, were understanding and were decent people to work with. My husband recommended them to a man that he works with.

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    Customer ServicePricePunctuality & Speed

    Reviewed March 30, 2017

    Cambridge was dealing with five creditors for me. They looked at what I was paying to those creditors per month and had me negotiate to lower the interest rates and then figured in what I have to pay them. There was only one creditor who would not lower their interest rate. I got my break on lowering the interest rates so I paid them off quickly.

    Cambridge also needed to know when the due date were and they were never late. Then I would call their team to keep myself updated. They have sent me stuff in the mail periodically and when they started dropping off, they would send me a notice. I would call them to confirm and see what they were going to do when they increased payment to the other creditors and lowered my payment to them. Originally, the creditors were taking $40 a month out and then it was $279. By the time I got with Cambridge, it had gone down for $20.

    Their fee could have been lower but I understand why they did that. It was explained to me that my monthly cost to Cambridge was based on how much I owed on all of those accounts. If my debt had been higher, what I paid per month would’ve been higher. I could take this extra $40 a month but I didn't have the discipline to do that. So I went with someone that I knew would help me get these credit cards. Also, I never would have cancelled them without Cambridge and I never would have gotten out of debt.

    It was a struggle at first and I thought about canceling. But it worked out for my bank’s debt. It was a long five years as I was coming up on the dent. The last that I paid off was Discover. With only two months left come April, that $279 will be off the book. Without Cambridge, I will still be paying those credit cards or at least some of them. So it’s been an absolute help to me and I’m never going to get into that kind of debt again. But if I do decide to be stupid, I’ll go back to Cambridge. I was very pleased with them and I have recommended them to others that I knew were struggling.

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    Customer ServiceStaff

    Reviewed March 29, 2017

    My employer cut my hours, therefore, cutting my income and I started to struggle. I don’t get that much per month for social security and by the time my rent, utilities and insurance coverage are paid, I have very little left. Somebody in the church had mentioned to me Cambridge. I called them and it was awesome. I asked myself why I didn't do it months ago. They helped me pay off debts and consolidated everything into one payment. They were so nice, courteous and very helpful. As I got things paid off, they lowered my payments and every time I get something paid off, they wrote to me saying that it was paid off. Whenever I called to find out about my balances, they looked it up almost instantly and while I’m talking to them, they’re one step ahead of me. Everything was paid off in two-and-a-half years.

    I’ve learned a lot. I’ve learned to fix my budget, stick to it and to be a little bit more conscientious about my credit cards and my spending. I’m living on extremely limited income and at times, it’s rough. I’d rather go to the library and read books than to go to a movie and spend $15 which is a waste of money. I think twice before I do something or buy something now. I recommended them to a few of my friends that were looking into it. I will go back to them when I need them again.

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    Customer ServiceContract & TermsPriceStaff

    Reviewed March 28, 2017

    I had some questions about some stuff that I was doing before and what the interest rate was. I decided that I needed to do something. I had called Cambridge before and they called me back to check and see if I was interested in their services or not and so I chose to work with them. The people on Cambridge's team were really nice. I told them how much my debt was and what the interest rate was over the phone. Then, they asked me to email the information to them. After that, they sent me the contract and told me how many payments there were and what they were for. I signed it and sent it back to them.

    Cambridge was able to get my interest rate way down. Also, everything was done exactly like they had told me before I had signed the contract. They verified everything that they had told me. The whole process took three years. During that time, I was paying double what they quoted me so that I could pay my debt off faster. The process was simple and it worked out well for me. Since working with Cambridge, I've learned not to use credit cards anymore because the 29% interest rate that some of them charge is just outrageous.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed March 27, 2017

    I had three cards that I wanted to be consolidated. Contacting Cambridge's team was very easy. I didn't have to wait for them. If they couldn't answer a question, they would give somebody who could. They helped me whenever issues are needed to be resolved. Cambridge also lowered my interest rates and helped me take care of my credit cards.

    The payments Cambridge set up for me were reasonable. They were also very flexible though the credit card companies they're dealing with might have gotten a little stiff. Though I would be a week or ten days late with payments once in a while, I always paid. It took two years to get everything consolidated and now I'm done. They sent me a certificate which said I had finished the course. Since working with them, I've learned that though I could pay more bills if I was still making $1200 a week, it puts a little strain on me when that amount gets cut in half. I'd recommend Cambridge to anybody in the same situation I was.

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    Staff

    Reviewed March 26, 2017

    We had some debt that we were trying to get taken care of to make our credit better. I looked up Cambridge's website and decided to go with them. Their team was always professional and helpful. They took a year and a half to get everything taken care of though we've added things on in between. Since working with Cambridge, I've learned to make payments the best I can so I can keep things from going into my credit. They've helped make my life a lot better and I recommend them.

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    Reviewed March 25, 2017

    Had no problems with Cambridge when worked through things and paid off my two credit cards five years ago. After the initial setup, I just send them my checks. I would recommend Cambridge Credit Counseling.

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    Reviewed March 24, 2017

    I used Cambridge Credit Counseling many years ago and this is my second go around using them. I had too many bills going on at one time that I couldn't keep up, then I reached out to them to consolidate my bills. They're always helpful each time I call. I paid off my bills sooner than I expected and learned that I don't need 50,000 credit cards, especially not the store ones where the interest rate is always top. Now, I feel like I don't even need them.

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    Response from Cambridge Credit Counseling Corp.

    We are very happy that you had a helpful experience each time you reached out to us. Each of our departments works hard to ensure that your questions and concerns get the attention that they deserve. Congratulations on getting your bills paid off early! It sounds like you learned a lot about credit cards (yes, even store cards)! Excellent work, Tarsha, please call us if you need anything else.

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    Reviewed March 24, 2017

    A co-worker of mine recommended Cambridge and said that they were good. Since working with Cambridge, I can manage the credit cards that I have better. I'm on a better path and got some debt paid off. Overall, my experience with Cambridge was very straightforward and if I know anybody that needed some help, I would recommend them.

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    Reviewed March 23, 2017

    I decided to contact Cambridge to get the assistance. Their team was friendly, very helpful, and knowledgeable. The program went smoothly after it was all set up, so I have no complaints. I’m done with the program and Cambridge had all my debt cleared off.

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    Reviewed March 22, 2017

    I went online and learned about Cambridge. I wanted to pay off credit cards so I contacted them. I'm finished with their program now and my sisters are doing the same.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed March 21, 2017

    I needed to do something about my situation and Cambridge Credit Counseling helped us do it. They were very friendly and nice about doing it and keeping up with everything that's going on with us. What they charged me was really nothing for what they did. They took their time and made sure I got all the paperwork in. Then they called if I needed anything. If they needed anything else, they’d let me know and gave me a timely manner to get it back to them. It was wonderful to me because there was no stress. I’d tell them what I wanted to be done and they’d go from there. Working with them has been wonderful and I appreciate them. Before or about the end of this year, I'm going to ask for their services again especially with regards to my credit report and I know they’d help me consolidate whatever that's in there that needed to be fixed.

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    Reviewed March 12, 2017

    My girlfriend initially got on Cambridge Credit Counseling and then I followed her. They were able to lower my interest rate, and at the conclusion of the program I felt much better. I have more flexibility now. It was great for me but I don’t want to be put on that road again. I would recommend Cambridge and I would tell people to stick with the program. It’s gonna be tough in the beginning, but stick with it and they will see success at the very end. But they may start seeing it while they're in the program because I did.

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    Reviewed March 9, 2017

    I got Cambridge to consolidate my credit cards and working with them has been pretty good. They were able to lower my interest rate.

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    Reviewed March 8, 2017

    I reached out to Cambridge Credit to alleviate my debt and I only got positive things to say about my experience.

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    Reviewed March 7, 2017

    I came to know about Cambridge Credit Counseling through my dad. I recognized that I have some financial issues when I reached out to them so it was recommended once I called a hotline to find out about the service and they suggested that I give them a call and see if they'd work with me. I had a pretty good experience with the Cambridge reps. I was not sure about everything but they guided me in the right direction. They were able to consolidate and lower interest rates. Working with Cambridge made me recognize to not ever get in so much debt again and to manage my money more effectively. I have recommended them to a lot of people.

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    Response from Cambridge Credit Counseling Corp.

    Thanks for leaving us your feedback, Mildred, and thank you for recommending us to so many people. We understand that one of the largest hurdles to getting through with our program is mustering up the courage to get ON our program! We're glad that you called us, and trusted us to help you through to the end of our program. We hope your new money-management skills keep you debt free, but don't hesitate to call us if you ever need any help.

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    Reviewed March 6, 2017

    I had read some reviews and Cambridge seemed to be credible so I gave it a shot. I wanted an overall reduction of some of my stuff and reduction of payments and they were able to do that. Their team was very helpful. Now I'm a little more thoughtful in planning and strategic thinking.

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    Reviewed March 5, 2017

    We were in a tremendous debt and I was out of work so I reached out to Cambridge. They were professional, helpful and they were able to lower my interest rate. I've had sessions with them earlier on fiscal responsibility and things of that nature so it helped me learn about those. It's been a positive experience.

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    Reviewed March 4, 2017

    I heard about Cambridge from my sister and my lifestyle has been better since I worked with them. Everything went well and it was a fine experience.

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    Reviewed March 3, 2017

    I have four credit cards and wanted to combine and only do one payment. Cambridge rep took information and then came up with a payment of $348 on the 15th of the month. All in all, it was a great experience and it really helped me and I've recommended Cambridge to a cousin in Rhode Island.

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    Staff

    Reviewed March 2, 2017

    We went to an institution that let us know about Cambridge, and they're the ones who hooked us up with them. We had a lot of credit card debt and we just wanted to get back on track, so we went to them and they did great. The rep was very professional and helpful. He got us hooked up in all the right ways that we needed to. Then we just made our payment and they sent us our e-mail statements. It's pretty easy. I'm a lot smarter about how we do our money now, and we keep our credit cards down to a minimum. I'd recommended Cambridge.

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    Reviewed March 1, 2017

    I was with Cambridge for three years and I was able to clean up a lot of debt. Now I have a decent credit score and less debt which is what I anticipated when I signed up.

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    Reviewed Feb. 28, 2017

    I reached out to Cambridge to get out of debt. They were able to lower my interest rate and when I called, it was a pretty pleasant experience.

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    Reviewed Feb. 27, 2017

    I started with Cambridge Credit Counseling 5 years ago and their reps are very good. I had a $10,000 debt and it was a wonderful day when I got that all paid off. I was pleased with the experience.

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    Staff

    Reviewed Feb. 26, 2017

    Years ago, I had gone with other companies to try consolidation but I didn't have a good experience. Then, I'd been talking to my friend and she had recommended Cambridge. She had used the system and was happy with it. I paid my monthly fee and Cambridge didn't hound me. In fact, I just paid my debt off in February. Cambridge was very well to work with and I had a good experience with them.

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    Customer ServiceStaff

    Reviewed Feb. 25, 2017

    I was looking on the internet, saw Cambridge Credit Counseling, and I called them and they took care of me. I needed to consolidate some debt and they helped me. I spent some three years and I paid it out so I'm through with it. The rep I worked with was always very nice and we got along real well. Whenever I needed them, I could talk to them. Working with them had helped me a whole bunch. I got all my bills paid. I would recommend Cambridge to a friend.

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    Reviewed Feb. 24, 2017

    I had a friend who knew about Cambridge Credit Counseling and I reached out to them since I needed help in consolidating and lowering interest rates on my debt. They were able to do that and their team was very professional, kind, and compassionate. They have tremendously affected my lifestyle while I was working with them by lowering rates and giving me one bill. I had another bill and I needed to go back to them. They were very kind about that and did a great job. They helped me out of a bind.

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    Response from Cambridge Credit Counseling Corp.

    Steven, we are very pleased to hear that your experience was warm and welcoming from start to finish. That is truly the kind of customer service we strive to deliver here. We hope that our program continues to affect your lifestyle through our budgeting help and education. Please, feel free to contact us again if you need any further assistance! We'd be happy to help.

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    Reviewed Feb. 23, 2017

    I was with Cambridge years ago and I finally finished paying off all my payments. It was definitely an excellent experience and made a difference in my lifestyle for the better. I would highly recommend them.

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    Reviewed Feb. 22, 2017

    I came across Cambridge when I was looking online for a credit consolidation company. I've been with them for a couple years and the service is always good. I've never had issues with them.

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    Reviewed Feb. 22, 2017

    I went with Cambridge to consolidate all the credit cards that we had and my interactions with their team were perfectly fine. They answered any questions I had and it was really good. Everything went smooth and it definitely helped us out. My life has definitely become better and working with them has definitely changed things all around for us. I have recommended Cambridge to people already.

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    Reviewed Feb. 21, 2017

    I called Cambridge, asked some questions and I liked what they had to say. I learned a lot of insights from them and I was able to get my credit rating way back up. I appreciate all the help they gave me and I thank them.

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    Reviewed Feb. 14, 2017

    I was overly in debt and having a hard time dealing with it and that led me to connect with Cambridge Credit Counseling. The people were helpful and friendly. They were easy to work with and non-judgmental in the situation. They were able to negotiate the interest rates to a point where I was able to get a manageable plan for paying things down.

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    Reviewed Feb. 11, 2017

    I had a bunch of bills I was having trouble paying and I got to know about Cambridge Credit Counseling through my company. I had an initial meeting with them around five or six years ago and set everything up. Since working with Cambridge, I learned not to spend what I don't make. They helped me out when I needed it and I appreciate that. They're the only one that I've read about or know anything about so therefore they'd be the only one I trust at this point and who I'll be recommending to a friend.

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    Reviewed Feb. 10, 2017

    We had a lot of credit cards and things that we had to use for medical bills. We heard about these credit counseling things and then a person from John Hagee Ministries was recommending Cambridge, so we called them and they explained how it worked. And they basically did away with most of the interests. They were very friendly and anytime I called them, they always answered my questions and helped me out. We stuck with Cambridge because we committed ourselves to it and it was a big relief when we’re finished. We were very happy with what they’ve done for us and hopefully, we will not be using the credit cards like we did before.

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    Punctuality & SpeedStaff

    Reviewed Feb. 9, 2017

    I wanted some help and Cambridge helped me with my credit rate. Most of their staff were friendly. There was a little mix-up on the last part of the deal, though, but that was straightened out. All in all, I appreciate what they have done. They got me on the right feet again and I'm very careful now about what I do in the future about credit. I pay on time and I like to have a good relationship with whoever I deal with as reference to business. I'll tell others about Cambridge.

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    Reviewed Feb. 8, 2017

    I wanted to get out of my credit card debt and last month, I finally paid it all off. Now I try not to get too much in debt too quick and I've cut back on expenses. Cambridge was able to lower the interest rate and I had automatic deductions out of my pay from the bank which made it a lot simpler. Also, I retired from the State and got a bonus so that helped me paid the debt off earlier. The people at Cambridge were great to work with. Whenever I need to talk them, there is somebody there to talk to.

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    Response from Cambridge Credit Counseling Corp.

    Excellent work, Ronald! It sounds like you took advantage of our budgeting worksheets and educational material. We're thrilled that you used your better judgement to work towards paying off your debt with your bonus. We know it can be tough to see a portion of your celebratory money going towards your debts, but we bet it feels so much better to be debt free! We'll still be here for you if you ever need anymore advice and help, please feel free to call us if the situation arises.

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    Reviewed Feb. 7, 2017

    I asked Cambridge about them working with military and veterans and they did do that and they gave a special discount for it. Their staff was very friendly and knowledgeable. They always answered my questions fully. I was also impressed that they made it very clear what I was gonna need to do, what it was gonna cost and what was gonna be expected. I knew certain amount of money was gonna be deducted to my checking account. And they did a very good job in keeping me informed of when certain companies were paid off. I couldn't say enough good things about them. Also, my wife and I have been able to establish a savings account and an emergency fund. And we're much more diligent about our finances and staying within our budget. It just worked out very well.

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    Response from Cambridge Credit Counseling Corp.

    First of all, thank you for your service Leroy. Secondly, congratulations on making it through our program and starting your savings account AND an emergency fund! That's excellent news, and that's exactly what we like to hear from our former clients. We work very hard to ensure that our clients know what needs to be done in order to get the ball rolling. It sounds like you and your wife are well on your way to lasting financial health.

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    Reviewed Feb. 6, 2017

    Cambridge have really helped me out two times already. I'm on retirement so it has really put a squeeze on me trying to pay this bill and pay other things which left me bounced with all and nothing to do. But Cambridge have really, from the bottom of my heart, helped me with this situation. They took care of my bill and it's paid off. They also told me to look for a refund from them and it's not much but it's better than nothing. And the staff answered all my questions and were very good to me. I am very pleased with Cambridge. I'm hoping I don't have to bother them again but if I do, I definitely will call them again. I was very satisfied and I will recommend anybody to them.

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    Reviewed Feb. 5, 2017

    I wanted my bills paid off and get caught up so I went to Cambridge. Everything went well and they're very friendly. Then, everything got paid off and now, I got money again. I've learned not to spend more than what I'm making.

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    Reviewed Feb. 4, 2017

    Cambridge helped us a great deal. We started out paying a lot of money every month and it kinda got hard at times, but they were good to work with me. They were able to lower the interest rate and give light fees. Then this past month, we made our last payment. All of our credit cards got paid off.

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    Reviewed Feb. 3, 2017

    I’m extremely pleased with Cambridge Credit Counseling. I was able to do what I needed and they were able to work with what I was able to budget. They gave me monthly reports and I was able to follow through and see what was going on. Cambridge took care of everything. I have recommended them to a friend.

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    Reviewed Feb. 2, 2017

    I’m overly satisfied with the progress I’ve made with Cambridge. I’ve enrolled with them before and they were able to lower my interest rate both times. Working with Cambridge taught me about credit cards and how to maintain them if I do have them again. In the three times that I called, the team was friendly and easy to work with. They answered all my questions. Keep up the good work, Cambridge.

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    Response from Cambridge Credit Counseling Corp.

    Hi there, Alvinia. Thanks for taking the time to review our services. We are glad to hear that you are 'overly satisfied' with your progress and experience! Please, give us a call if you ever find yourself in a financial bind. We're here to help!

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    Reviewed Jan. 31, 2017

    My experience with Cambridge has been great. I got out of the debt I was in but now I'm starting to accumulate it back up again. Nevertheless, I had no problem with them and would definitely recommend them to somebody else.

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    Reviewed Jan. 30, 2017

    I kept paying my bill and it wasn't reducing because of the high-interest rate. I needed to stop the high interest, so I connected with Cambridge Credit Counseling. Initially, the team at Cambridge explained the program to me and they assigned me a counselor. They were doing follow-ups every three months, and sometimes I would participate, but sometimes I wouldn't. I couldn't use the card, but it was fine. They were able to lower my interest rates. In fact, it seemed like I was never going to pay the card off if I had not solicited their help. My experience with them was great, and I would definitely recommend them.

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    Response from Cambridge Credit Counseling Corp.

    That's awesome, Shirley! Excellent work! It's completely okay that you didn't always take advantage of our follow-ups; they're not for everyone! Some people prefer a more hands-on approach, and at Cambridge we try to provide options for all types of people. Thank you for recommending us, and if you ever need anything else, don't be shy. Give us a call!

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    Reviewed Jan. 29, 2017

    I had high credit card debt. We wanted to get it closed or in line because of retirement, so I decided to connect with Cambridge Credit Counseling. I used them for three years and they were able to lower my interest rate. There were only a few times that I had to talk with their team but they were always helpful. In fact, I drew a pension early and I paid the account off early. Dealing with Cambridge improved my lifestyle greatly, and it was very effective in helping me with the needs that I had. They had very professional people to talk to and they kept me informed.

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    Reviewed Jan. 28, 2017

    When I was in college, a credit company gave me $10,000 which they never should have done. I was irresponsible and I spent it, plus some in terms of other credit cards that I may have picked up along the way. I learned about Cambridge when my friend made mention that she was using a company that wasn't going to impact her credit rating and that I should consider it. I was close to $16,000 in debt prior to signing on board with Cambridge and now I'm free, so it's wonderful.

    They lowered interest rates on all of my cards. I had a payment that was due for each one of them that was consolidated. I paid $350 a month to Cambridge, which is actually less than what I was paying combined with each card. So it was a saving to just use Cambridge and then more of a savings because they lowered my interest rates.

    I'd highly recommend Cambridge. It was a great company to work with. I know it's easy for people to get in debt and to have something like that that's available is definitely a plus for sure. My only complaint with Cambridge would be that when I started with them, I had someone that I was working with, like a point of contact. I understand in any line of business that there is turnover but they didn't designate somebody new to my case. Aside from that though, it was easy enough to contact them myself if I needed to. But if I'm giving any type of feedback, it will be helpful to replace case managers, etc.

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    Reviewed Jan. 27, 2017

    Cambridge did a great job. My credit card debt was getting pretty high. And if I'll just pay the minimum every month on each of the cards then I'll wind up just breaking even and not getting anywhere. There are all sorts of programs out there where they say they've been paid back a small part of what people owe. But all those things really go bad against people's credit. So, we didn't wanna do that. But it was nice that Cambridge could consolidate it together and negotiate for better interest rates 'cause that helped a lot. For example, Sears was an ungodly amount 26% and they got it down to 7%. So it was really phenomenal.

    Also, when I had to call a few times to postpone the withdraw date when things came up, it was no problem. They just postpone it in the system for a week so that everything would clear. They're very professional and reliable. I didn't worry about the credit cards not getting their payments on time because they're very trustworthy.

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    Reviewed Jan. 26, 2017

    Very helpful and good experience with Cambridge Credit Counseling. I have decided to work with them because I lost my fulltime job. I lost income and I just couldn't afford all the bills anymore. Their team members were helpful and nice. They were knowledgeable and explained everything to me thoroughly. Cambridge Credit Counseling have made positive changes to me. I know better than to overspend. I know how to budget and I look for more affordable ways to do things. If they hadn't made such an effort to work with me and continue working with me, I never would have been able to get through this. I recommend them to my friends.

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    Reviewed Jan. 25, 2017

    I lost a business that I was running and came into an enormous amount of debt, and Cambridge was able to lower my interest rates 100%. I dealt with someone named Chris from start to finish and he was awesome. They helped me out the entire way. They send newsletters and they constantly are calling to check to see how my credit and finances are doing. They give plans and tips to keep me completely going and steadfast in the program. They did exactly what I needed them to do and they did exactly how they said they were gonna do it which is the most important thing. They were an amazing company and I actually have my mom use them now.

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    Response from Cambridge Credit Counseling Corp.

    David, first of all congratulations on your completion of our program. We're very happy to hear that you had such a good experience with our counselor, Chris. We're also glad to hear that you utilized all of the amenities that our program has to offer. That's truly one of the best ways to get the most out of working with us! (Although, it may not be for everyone!) It's unfortunate that you lost your business, David, but we hope that you're on the right track to financial freedom now. Please, call us if you need anything!

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    Reviewed Jan. 24, 2017

    I had four credit cards that I couldn’t afford to keep paying on my own, so Cambridge consolidated them and made them easier to pay off. In the beginning, I spoke to a gentleman who went through the whole thing with me on how to do it. They contact the creditors and they set up the plan with them to lower the interest and to do the plan. Then they just deduct it out of my bank every month. It's an extra $300 a month that I'm not paying out now, so that helps. It also helped having a little extra money on my pocket because they teach people how to save a little more and how to not use other cards while we're using them. It was five years and I just paid it all, and at the end they sent me a certificate of completion.

    Every month Cambridge sends a statement to ask how I'm doing and what I have left. They also lower my monthly payments on one card so it's like a cheaper monthly payment than what I would be paying for four separate cards. I got to learn not to use my credit cards so much so I don’t have to do this again. Overall they were a very good company and it worked on my behalf.

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    Response from Cambridge Credit Counseling Corp.

    Hi there, Robbie, great job on completing our program! We hope being debt free feels grand. We're glad that we were able to consolidate all of your debts, and lower your payments. We know staying out of debt can be tough, but if you ever need us again, please feel free to give us a call.

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    Reviewed Jan. 22, 2017

    My husband had really bad credit when we got married so we took out all the credit cards in my name. Then he started building his credit up so he was allowed to get credit cards in his name. My credit is better than his and we wanted to build his so we closed out my credit cards with Cambridge. Working with them helped us get caught up on a bunch of other bills and build up a little bit of savings.

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    Reviewed Jan. 19, 2017

    I have worked with Cambridge Credit Counseling to get rid of my debt. Very good company, they were able to lower my interest rates. I had positive interaction with their team members. They have the Good Payer Program from which I gained insights on how to manage your money and how to reduce your debt. Working with them affected my lifestyle positively. I recommend them to my friends.

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    Staff

    Reviewed Jan. 18, 2017

    The team at Cambridge helped me out a lot. I tried to file for bankruptcy, but I didn't have to since they took care of everything. I did have a very expensive car payment but we worked at it to get it paid once a month. Everything worked out good.

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    Customer ServiceStaff

    Reviewed Jan. 11, 2017

    Everything went well with Cambridge. Their customer service reps were great. I would recommend them.

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    Staff

    Reviewed Jan. 10, 2017

    A friend told me about Cambridge and I've been using them for three years. My interactions with the reps are always good and it's a pretty easy process dealing with them. I was able to pay everything off.

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    Reviewed Jan. 9, 2017

    I just needed one payment for all 15 credit cards I had, I was behind on the payments and I couldn't keep up on them so I'd reached out and Cambridge was able to lower the interest rates. Our credit was locked up for quite a while but we were able to do it. To be able to pay off the large amount of debt that I owed, and lowering the interest rate were just a plus.

    The Cambridge team were always helpful and anytime that I've reached out, I've always gotten an answer. Plus, it's truly been an educational learning experience with Cambridge and not to have more than one or two credit cards for main purposes is the huge financial insight that I have gained. Cambridge made it very easy for me to pay off my debt. After I've taken all that time to pay off the debt that we had, I wish more people would pay off their debt with Cambridge rather than claim bankruptcy because I can name about five people in my family that have done more than once and claiming bankruptcy is an easy way out but it kills their credit.

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    Staff

    Reviewed Jan. 6, 2017

    I signed up with Cambridge Credit Counseling for my daughter to get her bill down. I was very hesitant then but they talked me into doing it, explaining everything. Their team members were all very helpful. There's a way to get rid of the bill, and somebody's out there to help. Working with Cambridge helped my daughter immensely and she got rid of the bill. It was a good experience.

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    Reviewed Jan. 5, 2017

    My wife and I both retired and had income. But when she passed away, my income took a hit of about 45% and unfortunately, I still had bills. I had two options. One was to declare bankruptcy which I wasn't too excited about doing and the other was to seek out credit counseling and I decided to go with that. I did a comparison of the various credit counseling services and read reviews from some of the customers of each of the services and Cambridge was the best choice.

    Their reps were very understanding, helpful and proactive. They lowered my interest rates and payments which helped me immensely. I was paying a number of different creditors but I pay one payment to Cambridge a month and that made it a lot simpler. My debt has been reduced considerably and I'm doing better and with much less stress. Instead of bankruptcy, I would recommend a person to approach Cambridge first to see if they could help. It was one of the best decisions I've made at this point in my life and I'm glad I did it.

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    Reviewed Jan. 4, 2017

    Cambridge Credit Counseling helped us get out of debt from underneath our credit cards. We went straight to Cambridge for assistance and they were able to lower the interest rate. The team was really helpful and friendly. Since working with Cambridge, we learned how to spend money more wisely and not to spend money that we don't have.

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    Staff

    Reviewed Jan. 3, 2017

    I got a little too overboard and wanted to get out of debt. I connected with Cambridge and it was wonderful. I gained a lot of things since I started working with them. They helped me out and they're good people to deal with. I needed to tell somebody from Cambridge though that I had paid through the store 'cause I had the money right then but they had drafted $94 out of my account. They wrote to tell me that they owed me some money and they're going to send it to me but I haven't received it yet.

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    Punctuality & Speed

    Reviewed Dec. 31, 2016

    I got laid off and it was a sudden thing and then I found myself with enormous debt. I was looking for a vehicle to help me manage and overcome that debt process. I heard a radio announcement about Cambridge then I called the 800-number. I did the initial intake and they worked out a program with me based on the information that I provided. There were no problems throughout the process. I feel so much better that the process is over. What that program did was it stopped creditors from contacting me directly. And they were paid promptly because they did an automatic debit out of my checking account. So, everything went well and I was pleased with it.

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    Staff

    Reviewed Dec. 30, 2016

    It's been a good experience with Cambridge Credit. They're very friendly and always helpful. I'm done paying my debt so now I'm saving money.

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    Reviewed Dec. 29, 2016

    I connected with Cambridge Credit Counseling to consolidate my debts.They were all very nice and were able to lower my interest rate. It made things easier. I learned to pay more attention since working with them.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Dec. 28, 2016

    I was looking for a company called Consumer Credit Consolidation as I needed help in consolidating my credit and getting my interest rates down. When I found the phone number, it directed me to Cambridge. The lady who I worked with during the initial setup was really helpful. Then I get an e-mail every month regarding what I paid. It was good to get the e-mails to make sure that I will pay for the credit cards. Cambridge is a good company. I have no complaints.

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    Reviewed Dec. 27, 2016

    I was having a lot of financial difficulties and then I found out I was pregnant. I knew that it wasn't going to get any better and I couldn't keep juggling it on my own and I needed some source of help. They lowered my interest rate and even got my balances dropped on some things. Cambridge took the load off my shoulders and it was paid much before I thought it would be. The lady that worked with me was so informative. She was extremely helpful and patient and explained things to me. If ever I hear anybody in need I would definitely recommend Cambridge.

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    Reviewed Dec. 26, 2016

    I decided to work with Cambridge to lower the interest rate. My daughter also did Cambridge Credit and I learned about them from her. I’m paying service fee but that’s fine because I’ve saved a lot because of them. Everyone's helpful and knowledgeable. They explained everything to me like when one credit card is paid off, the amount that should be charged there was transferred to another account. The only drawback is that it was not explained to me that if I put my card in Cambridge, then it’s cancelled. So when I applied for Macy's, I was not approved because it was included in Cambridge. I should not have included my Macy's card. I always use it and just had a little balance from it.

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    Reviewed Dec. 25, 2016

    We've finished a four-year deal with Cambridge. When we first started, we talked to somebody and gave our information and everything that was going on, and they helped us through the process. It went very smoothly. We’re not completely out of debt but much more so than what we were. Now we’re thinking, instead of buying a new car, we’re just going to put it towards mortgage or something else. We’re already used to it and that way we can be completely debt-free. It was a real easy way and a good program to get into for sure. It has helped us to get out of debt.

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    Response from Cambridge Credit Counseling Corp.

    Great job, Monica! Keep at it, and we're sure that you're prepared to get rid of the rest of that debt. Smart move with the new car, as long as your other car is running fine, you're right about your money being better spent on something else. A house is a large, but attainable goal, and we're glad that you're able to think about the 'big picture' now! Thanks for reaching out to us!

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    Reviewed Dec. 23, 2016

    My experience with Cambridge has been excellent. They were friendly, professional and knowledgeable. They were able to lower my interest rate and helped me get some of the bills paid. That’s what they’re there for.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Dec. 21, 2016

    Cambridge Credit Counseling was great. I was drowning with my debts and they helped me out, I was just so distraught then. They got my bills under control and they handled all the stores that I had credit with. I pay them a certain amount, and they pay them off. It was really good. They were able to lower my interest rate and I got my congratulatory letter stating that I had satisfied all of my accounts. I was really relieved. Every time I call their team, they have the information for me and they solved my problems. They helped me out in no time. I just felt really comfortable with them. I hope that anybody else using Cambridge know that they're in good hands.

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    Response from Cambridge Credit Counseling Corp.

    Pandora, congratulations on your completion of our program! We know that reaching out for help can be frustrating, but you did an excellent job following through with our program. We hope that you apply what you've learned as you go forward, but you can call us any time!

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    Reviewed Dec. 20, 2016

    I contacted Cambridge Credit Counseling to clear up some old debt and we just got it paid off. Working with them helped me get out of debt and I've gained more financial independence. I would recommend them.

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    Reviewed Dec. 19, 2016

    I ran into a problem with one of my credit cards, and Cambridge Credit negotiated a better interest rate for me. It took me a long time to pay it off, but I did it. Their team was knowledgeable, and they send information through email, monthly. They did a nice job, and their fees aren't really high, either.

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    Reviewed Dec. 18, 2016

    Cambridge did wonderful. It was simple and easy with them. They worked everything out, then told me it would be this amount of money each month and we would be paid off in three years, which we are. I even got a friend of mine to also go with them. Cambridge did everything they said they were going to do.

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    Customer ServiceStaff

    Reviewed Dec. 17, 2016

    I called Cambridge Credit a few times, and they were very helpful. They wrote up a program for a couple of years, and I ended up being able to pay everything. It really helped me get things under control. I have a very smooth experience with them, so far.

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    PriceStaff

    Reviewed Dec. 16, 2016

    I got in touch with Cambridge Credit because I figured they could do a better job than me. Their team was fantastic. They were able to lower my interest rate, and they help me not to spend so much. They were very good to work with, I never had a problem. I was very pleased with them and I would recommend them to anybody I know.

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    Staff

    Reviewed Dec. 15, 2016

    Cambridge Credit did a great job. I've never had any problems with them. When I needed to get a hold of somebody, I was able to, and they helped me. They had a really good program that worked well for me.

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    Staff

    Reviewed Dec. 14, 2016

    Cambridge Credit helped me out a lot. It was my first time, and it actually worked out well for me. I was able to pay off the credit card in full, which is what we want to be doing with credits. I couldn't make multiple payments on major fees from other credit cards, and cutting down that one payment was what worked for me. It was little steps I made that took little chunks and eventually paid off. The finance charges were huge, but they cut it down from 90% to 7% on one card, then another one from 23% down to 4%. I really appreciated everything they did for me. I'd recommend Cambridge Credit to anybody.

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    Reviewed Dec. 13, 2016

    I've been with Cambridge Credit for a couple of years. When I got real sick, they helped me out. They kept me updated on everything and did a real good job. I'm straight and back out now and everything. I paid off what I owed, and it was a very good experience.

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    Reviewed Dec. 12, 2016

    My wife and I are in a lot of credit card debt. She tried to work with the credit card companies herself to have them reduce the interest rate but wasn't successful. So at that point, we needed to do something else. We decided to use Cambridge and their team has been very helpful. Aside from learning not to get in that kind of situation again, we also knew about managing money a little better. Cambridge has improved our lifestyle and we would recommend them to anybody else who was in our situation.

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    Reviewed Dec. 12, 2016

    A friend told me about Cambridge Credit a couple of years back, and my experience with them worked out really well. I went back and forth with them on the phone until we got something squared away. I have already recommended them and still would.

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    PricePunctuality & SpeedStaff

    Reviewed Dec. 10, 2016

    I signed up with Cambridge Credit a couple of years ago. They consolidated four of my cards, lowered the interest rate on all of them, put me on a plan, and then I got a monthly update from them over the course of a couple of years. One by one, the cards got paid off, and I just finished paying off the last one. They sent me a certificate of completion and a record of all of the payments made and when they were made. It was very thorough. Their team was quick, helpful, and professional. Everything was great. I was in need of a service like that. They walked me through the process, got me out of debt, and I'm at a much better place now. It was all a very good experience.

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    Customer ServicePrice

    Reviewed Dec. 9, 2016

    Cambridge Credit was very slow to respond once I started the program. They got my money every month, but there were no regular check-ins. When they explained the program to me initially, they said that they would have someone checking in on me, and re-evaluate my budget at any point they want to. They promised a lot of things initially, but didn't happen. Granted, I did finish the program and paid off the old debt, but I feel like there wasn't much interaction. I was essentially paying them just to make the payment, but there was no added value there. In hindsight, I probably could have arranged those similar payments on my own with the company. So in addition to not really understanding what the scope of the program was and also not seeing the added value for what I was paying monthly, I feel it probably wouldn't be something that I would ever invest in again.

    I don't believe they were able to lower my interest rate. They told me what the payment was going to be monthly, told me what their fee was, and that was it. So every month, the payments would come out of my account like clockwork. If I ever inquired as to what the balance was, it would take them every stupid link cycles to get back to me. And by then, the balance was delayed. Then whenever I called to talk to someone, it felt like as an ongoing customer, their push to me was more about, "Okay, we want to sign you on and we know how we can stretch out your payments so that we get our fee every month," but there's no other added services, and that was frustrating. I tried to look into the services they pitched on student loans and it was very hard for me to get a hold of someone. But again, I already signed up for it and I want to finish the program because I don't want this to come up as being derogatory.

    They market themselves as a credit repair company when in actuality, that's not what they are. They are only a debt management. They can help me manage the need that I have, but they can't do anything about negotiating with creditors to remove things on my credit report. As a result, I make the effort to repair the bad standing or eliminate the debt. They need to be very explicit when they're talking to consumers or potential customers, that while they can help with these things, the customers may need to supplement it with something else. Because then, they're given the right of refusal to say, "Okay, well, maybe this isn't what I'm exactly looking for," instead of actually coerced. It would be nice to know why accounts that were on the brink of being removed manifested and committed to me paying those to get the added value from the consumers.

    On the other hand, I got a certificate at the end, so that was exciting. It made me feel accomplished. My experience is done. I wouldn't recommend them to anyone else. I would explain what the scope of the program is so that they're not under false pretenses about what they're getting into. But personally, I can't see myself doing business with this company again.

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    Response from Cambridge Credit Counseling Corp.

    Hello Brittany, Happy New Year! We will try our best to address some of your concerns below:

    We do apologize that you did not receive the hands-on approach to our debt management program that you would have preferred. We do try and send monthly reports to keep our clients informed. We’re working hard to develop new ways to reach out and engage our clients on their time.

    We also would like apologize that you felt that we had tried to stretch out payments, but we’re glad that all of your payments were pulled on time each month. We calculate our monthly payments what the client’s budget suggests they can afford. We do encourage all of our clients to make larger payments if they are able to so that they can become debt free as soon as possible!

    On a closing note, we actively do not market ourselves as a credit repair company! First and foremost, we focus on getting our clients out of debt and giving them the financial education they need to stay out of debt. We would be glad if you could pass on your knowledge that we are indeed a debt-management company!

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    Reviewed Dec. 8, 2016

    I was in a pretty deep hole. I had a number of institutions I was behind on and I was in that unfortunate position I made. On paper, it looked like I made enough money and I didn’t think anybody would have negotiated with me on an individual basis. I went with Cambridge 'cause I was drowning financially. I was in way over my head and I easily could have gone bankrupt. Cambridge was able to get the interest rate down to a range where I could handle the payments. I gave their people all the information I had and they estimated what they thought they could get the rates down to which would translate to a payment and what the payment plan would be. It was an aggressive plan and it was pretty tough to stay with, but we did. They would also send emails every month and would touch base every now and then.

    Working with them has taught me not to get myself so overextended on credit. However, I didn't realize that in transferring into their program, I wound up being late or not making the last monthly payment. I was over my credit limit on some of the accounts when that happened and I didn’t have the money to go and bring the amount down. In a couple of cases, it took 10 months. These credit card companies, even though I’m making payments every month, posted another late payment on my credit report. It took me four years to clear my credit report which was the duration that I was in the program. The credit agencies go back four years but because they continued dinging me every month for the first 10 months I was in the program, it really sucked. Cambridge didn’t explain that to me very well and they should have done a better job at that. I told them that multiple times. That’s my one complaint with them.

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    Reviewed Dec. 7, 2016

    I talked quite a bit with the rep from Cambridge Credit that was in charge of my case, but through the years, we didn't have much communication. They only emailed me if they saw something they wanted me to give. I was a little skeptical at first, but as the years went by, they've done a really great job.

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    Reviewed Dec. 6, 2016

    I first heard about Cambridge Credit Counseling from a co-worker and connected with them to consolidate and try to eliminate some of my debt. They were able to lower my interest rate and their reps were always positive, very clear, concise and very understanding. With Cambridge, I'm now getting a little bit additional money.

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    Reviewed Dec. 6, 2016

    Cambridge Credit Counseling was good for me. They were able to lower my interest rate. It was not a difficult process and they didn't make it difficult. It was set up so simply that I did not have a lot of interaction with people at Cambridge. The guy I did talk to in the beginning was great. He was very nice. There was very minimal paperwork, they told me what would happen and I could count on it. I found that to be true. It's a big sigh of relief to have my debts paid off and the situation taken care of every month. I didn't have to think about it. It gives you a peace of mind that everything worked out great. That's awesome. I will have a wonderful holiday because I don't have debt anymore.

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    Response from Cambridge Credit Counseling Corp.

    Jacquelyn, thank you for taking the time to review our services! Also, great job on following through with our program. We're glad that you found relief in our abilities to take the burden off you each month by scheduling payments on a date of your choosing! We hope you indeed had a fabulous holiday, and that you continue on your path of remaining debt free.

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    Reviewed Dec. 5, 2016

    I've built up too much debt and I couldn't find a way to pay it off. I found Cambridge online and since working with them, I've learned not to max out my credit card. My wife kind of controls my spending now. Everything went smooth with Cambridge.

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    Reviewed Nov. 20, 2016

    I incurred my debt through hardship when I was caught between a rock and a hard spot. My husband died and things weren’t exactly perfect anymore. I was also raising our kids. I felt very responsible to repay the debt and I'm very proud that I got with Cambridge. I had a very nice young woman and she was very helpful and caring. Cambridge worked with me and I recently got the whole debt done with. They very much helped me do that and I'm greatly relieved and happy that I did it.

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    Response from Cambridge Credit Counseling Corp.

    Well done, Judy. We applaud your efforts! Oftentimes, debt strikes when we are the most vulnerable. You certainly were in a tough spot; that's not always easy to come out of. We're so proud that you did. Please, feel free to call us if you ever need anything else. Thanks for reaching out to us.

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    Reviewed Nov. 10, 2016

    I was a little leery at first because I had contacted my creditors myself and they would not cooperate with me. I thought of several other places to contact before contacting Cambridge but I took my friend's word because she is reliable and I knew that she would not steer me in the wrong direction. After talking to her, I decided to give Cambridge a call and that was the best call I've ever made. I would definitely tell anyone looking to consolidate and do some other things, that they should give Cambridge a try.

    They made sure that my debt was paid without any hassle. I've heard other friends of mine with horror experiences with having to keep checking to see if everything was paid, but I never had to do that. From the first time I called Cambridge and gave them my information, it was out of my hands. I had nothing else to do with it and they took care of everything. They also told me things to tell the creditors when they call. Then I didn't have any more problems with the creditors calling.

    They made my life much easier because now I'm debt free. I also learned how to control my debt, to make sure that I don't go in over my head, what kind of credit cards to look for as far as interest rates and making sure that I keep a hand on things because it's so easy to get out of hand. I'm more cautious now. Even though I'm out of debt, I won't say that I won't go back and get another credit card, but I will be more disciplined this time than I was before.

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    Response from Cambridge Credit Counseling Corp.

    That's great, Angela! We're glad you decided to give us a call. We believe that educating our clients about their debt is just as important as helping them to get out of debt. We're always here to help if you ever need to contact us again.

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    Reviewed Nov. 6, 2016

    I looked online for credit counselors and we just blindly went with one that we were pleased with which was Cambridge. Our experience with them was wonderful and we enjoyed working with them. They did what they said they would and we got a lot of things paid off, so we’re very pleased. We put creditors out of our mind, made one payment to Cambridge and they took care of everything. It made our life easier and it’s really wonderful when it’s all paid off. We've got our certificate of completion.

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    Reviewed Nov. 5, 2016

    I searched online for credit counseling places as I needed help getting back on track because of a divorce. I got with Cambridge and my experience when I was starting with them was pleasant. They’re easy to deal with and they took care of everything which is nice. They were helpful and my experience has all been good.

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    Reviewed Nov. 4, 2016

    I went with Cambridge as I needed help to get my finances caught up and my credit card floored. Their reps are friendly and pretty good. Since working with Cambridge, I am able to control my bills better and I've learned a little bit about the credit card system such as knowing when and when not to get a card. I am better now and I have a little more money in my pocket. I would also like to go back on one of my credit cards if I could or if that would be a chance later down the road.

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    Reviewed Nov. 3, 2016

    I'm now debt free. Cambridge was able to lower my interest rate and I followed the rules. We learned not to go into debt. "Do you need it or do you want it?" That's my philosophy. I'm going to retire next year. I would recommend Cambridge.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 2, 2016

    I had used Cambridge years before and my first experience was so positive so I used them again. Some creditors have been tenacious in coming after me in the past and they’re absolutely rude. When I've called Cambridge, I've always been a little exasperated about my financial situation but they talked me through the legalities of it and they’ve always put my mind at ease. They were there for me when I needed them and they provided the structure and counseling for me to get through a tough period.

    They got us out of a bind. In some cases, I was looking at 23% ATRs on my credit cards. I was barely able to pay finance charges on some of my credit cards and they were able to get them down to zero, maybe as low as 8%. They would handle ten lines of credit at a time and it was so much simpler for me to make just one payment. One payment would be drawn from my account and then they would disperse the payment to all of them. I was on time every time for all those lines of credit over the course of years. The end result was they improved the credit or saved it. Now I have this extra money that would have been going to paying all these credit cards and we have much more dispensable income now.

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    Response from Cambridge Credit Counseling Corp.

    Congratulations, John, on your completion of our program! We hope you enjoy that extra spending money each month. Remember to save, save, save, whenever you can to keep those creditors at bay!

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    Reviewed Oct. 27, 2016

    I wanted to shoo off my credit and a friend told me about Cambridge. My only interactions with their team was in the beginning and then the end and they were very courteous. I had a great experience with them and everything's done and over with. I paid everything off and I have no credit cards left.

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    Reviewed Oct. 26, 2016

    My daughter told me about Cambridge Credit Counseling. One of her in-laws had tried it out. I wanted to consolidate my credit cards and get them paid off. Working with the team was very easy and pleasant. They made those interest rates lower on the ones that I was paying off to make it easier to pay.

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    Cambridge Credit Counseling Corp. Company Information

    Company Name:
    Cambridge Credit Counseling Corp.
    Year Founded:
    1996
    Address:
    67 Hunt Street
    City:
    Agawam
    State/Province:
    MA
    Postal Code:
    01001
    Country:
    United States
    Website:
    www.cambridge-credit.org