Cambridge Credit Counseling Corp. Reviews

67 Hunt Street Agawam, MA

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Edited by: Jana Lynch

About Cambridge Credit Counseling Corp.

Based in Massachusetts, Cambridge Credit Counseling Corp. is a nonprofit credit counseling agency that provides financial education and debt management services to consumers. It offers credit counseling, debt management plans, and budgeting and financial education to individuals and families to help them reduce their debts. All counselors must achieve and maintain accreditation through the National Foundation for Credit Counseling.

Pros
  • Clients are debt-free in under 4 years
  • Extensive educational resources
  • Free consultation and debt analysis
  • Licensed and/or approved in all 50 states
Cons
  • Fees vary by state
  • Must participate in a 30 to 60-minute counseling session

Helpful Reviews

Hollywood, FL
Verified purchase
I am really pleased with my outcome using Cambridge. My first agent who helped me, Christopher, explained in detail how I would be able to make payments for my two credit cards wh...

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Los Angeles, CA
Verified purchase
Mr. ** got me massive savings in reducing interest rates. My payments will now be effective to pay off my debit and my fee was reasonable. Thank you Cambridge for prompt action an...

Read more

What is Cambridge Credit Counseling Corp.?

Established in 1996, Cambridge Credit Counseling is a 501(c)(3) nonprofit agency that charges low fees for debt consolidation and bankruptcy counseling. It also offers student loan and housing counseling with additional fees. Its Department of Housing and Urban Development-approved housing counseling services include foreclosure intervention, and its bankruptcy counseling is approved by the Department of Justice’s U.S. Trustee Program.

Along with free and low-cost counseling services, Cambridge offers a wide selection of financial literacy resources on its website.

How does Cambridge Credit Counseling Corp. work?

To get started with credit counseling, you will need to speak with one of Cambridge's certified credit counselors. The counselor will perform an in-depth review of your entire financial profile, including your household budget. The counselor then suggests a plan to help you get out of debt quickly and build your savings.

Those who wish to continue using Cambridge for debt consolidation will make monthly payments to Cambridge instead of their creditors. Cambridge will then send out payments to each of the creditors included in the plan. The company claims that its average debt consolidation client saves 25% on their monthly credit card payments and becomes debt-free in around 50 months.

Cambridge Credit Counseling also claims that, on average, it can reduce a client’s interest rate by 14 points, helping clients save an average of $142 per month.

Cambridge Credit Counseling Corp. products and services

Cambridge Credit Counseling offers free credit counseling and budget analysis. For those who need additional help, the debt consolidation and management plan are available.

Other services Cambridge offers include:

  • Student loan counseling
  • Foreclosure counseling
  • Homebuying counseling
  • Bankruptcy counseling

Cambridge Credit Counseling Corp. fees

Even though Cambridge Credit Counseling Corp. is a nonprofit organization, it may charge a fee to cover the cost of services. Cambridge works on your behalf to help you become debt-free as fast as possible while only charging a low initial fee and monthly fee, both of which depend on your state.

It charges no fees for its initial financial assessment of your accounts. If you decide to partake in the debt management plan, your price will vary by the regulations set by your state. Cambridge Credit Counseling Corp. charges an average initial fee of $40 and an average monthly fee of $30; its initial and monthly fees are capped at $75 and $50, respectively.

Other services and fees include:

  • Bankruptcy counseling: $39 for pre-filing credit counseling briefing and $39 for pre-discharge debtor education course
  • First-time homeowner courses: $50 to $100, depending on the course
  • Student loan counseling: $39.95

Cambridge Credit Counseling Corp. FAQ

How long will the process take?

Each situation is unique, but the company says that the process takes an average of 48 months or less. You can get a better idea of how long your credit repair might take with the company’s free debt analysis.

Will working with Cambridge Credit Counseling Corp. affect my credit report?

According to FICO, working with Cambridge Credit Counseling Corp. will appear as a neutral mark on your report. However, some lenders might choose to not work with you due to this mark.

Are Cambridge Credit Counseling Corp. services guaranteed?

Cambridge does not mention on its site that its services are guaranteed, but it should cover its refund policy and cancellation policy during your initial analysis.

Still have questions?

Is Cambridge Credit Counseling Corp. legit?

Cambridge Credit Counseling Corp. is a legitimate nonprofit credit counseling that’s a member of the National Foundation for Credit Counseling and the Financial Counseling Association of America. It has been in business since 1996 and has helped many consumers improve their financial situation and become debt-free. You can contact the company to schedule a free debt analysis.

Cambridge Credit Counseling Corp. Reviews

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    StaffBilling

    Reviewed March 4, 2026

    I recently Joined the program, and I'm so blessed to have worked with Christopher and he's amazing and his patience is a blessing too. I was trying my best to pay this credit card and the amount of it was never reducing I was like what is this the APR these creditors have forever truly put people in bondage. But soon and very soon because of the help of Cambridge I will be free. Thank you.

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      Customer ServiceStaff

      Reviewed Feb. 6, 2026

      I truly appreciate the expeditious and professional support. Ms ** was especially knowledgeable, helpful and friendly. She made the entire process so much more simple than I expected. My only regret is that wish I had called sooner. It's like a breath of fresh air now.

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      Customer ServicePricePunctuality & SpeedOnline & AppStaffBillingRatesTransparency

      Reviewed April 1, 2025

      Let's just start off with the great and friendly service you receive! I had the pleasure of getting started with Chris **. He was very kind and knowledgeable and answered any and all questions I had, or redirected me if needed. Additionally the customer service representatives are also kind and helpful! I started out with a small account, but life happens and I was able to add on other accounts at a later time. Of course adding on more accounts would increase the monthly payment, but it hardly increased much! They did a great job haggling down the APRs as well.

      Using the website is also really easy and straightforward. It's also really easy to make extra payments and update it on their website, it just takes a day or so for them to review it and update it on their end as well. You will pay a small flat rate per month along with your regular payment for their services, but it's worth it! I highly recommend to anyone who's struggling to pull themselves out of debt.

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      Punctuality & SpeedStaffBillingEase of UseRates

      Reviewed March 27, 2025

      Mr. ** got me massive savings in reducing interest rates. My payments will now be effective to pay off my debit and my fee was reasonable. Thank you Cambridge for prompt action and speedy user friendly process.

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      Customer ServiceStaffBilling

      Reviewed March 5, 2024

      When I signed up for Cambridge Credit Counseling it went really great. They were helpful on the phone and figuring out my credit and we made a monthly payment to help me get rid of my credit debt. I've made on time monthly payments but the other day I get an email from Christopher ** stating that they regret seeing me leave....I didn't say at all via email or phone that I was quitting the credit counseling program. My monthly payment for March went through. I sent an email back there, left a voicemail for my counselor, and I know it's only Monday but I haven't heard anything back. I didn't authorize to close my credit counseling account.

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      Staff

      Reviewed Jan. 31, 2024

      When I say Tim ** is amazing, that is an understatement. He was so patient and helpful throughout the entire process and I couldn't be more thankful for him. Finding this company has truly changed my life and working with someone as great as Tim definitely made this so much easier than I thought it would be.

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      Cambridge Credit Counseling Corp.
      Response from Cambridge Credit Counseling Corp.

      Thank you for the kind words, Annie! We are always thrilled to receive these wonderful reviews and are thankful that you've placed your trust in Tim and in Cambridge! Best of luck on your debt-free journey!

      Punctuality & SpeedRefunds & PayoutsStaffBillingLoan ProcessRates

      Reviewed Jan. 18, 2024

      My husband was in the hospital for one week, and during that time, we faced financial hardships. I contacted Cambridge to explore options for repaying my loans. I explained in detail that our situation was temporary, as we were awaiting benefits and client payments. My primary concern was receiving advice on paying bills promptly without negatively impacting my credit score, which had consistently improved since I received my social. Unfortunately, the advisor misunderstood my needs and proposed the worst plan possible.

      As a result of this plan, my credit care account was closed, even though I had never encountered issues with the $70 monthly payments. This account was specifically designed for health-related situations and had no interest rates. Additionally, my major credit card account is now restricted, despite my request to exclude it from the plan, as I knew I would be able to pay it off within a month or so. The advisor's misguided plan has led to a decline in my credit, despite my continued timely payment of bills. I am uncertain where to file a complaint at the moment, but I will find the appropriate channels. I wanted to express my deepest frustrations with this situation.

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      Cambridge Credit Counseling Corp.
      Response from Cambridge Credit Counseling Corp.

      Hello Janine. I have responded to your concerns via email so that I could go over the details with you in a private manner. I look forward to speaking with you.

      Tara,

      Customer Care Director

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      Customer ServicePriceStaffBillingLoan ProcessRatesTransparency

      Reviewed Jan. 11, 2023

      A couple of years ago, I went with Cambridge for debt consolidation. They explained everything and they were transparent. There was good communication, and the application process was easy. They seemed flexible with the payment plan too. I switched it at the very beginning because I only get paid once a month. That's a harder thing for people when you only get paid once a month. Your budget is completely different.

      The cost in relation to the quality of service was good. If the price never changed, the end payment was a little less. But the service fee and the convenience of someone else taking care of getting ahold of everybody, changing it, and it being one lump payment makes my life a lot easier. Also, I didn't wanna haggle with people and Cambridge was able to rework the percentage rate. The companies dropped that so more of the money went directly to what was owed instead of all of the extra costs. I completed the program a couple months ago, which was great. Now that's money that’s gonna go to the student loan. Working with Cambridge allowed me to get those bills paid off, and it's one less thing I have to stress about, being a mom, a caregiver and working full time.

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      Cambridge Credit Counseling Corp.
      Response from Cambridge Credit Counseling Corp.

      So glad we could help you, Charlene! Congratulations on paying off your debt!

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      Customer ServiceTechStaffBilling

      Reviewed Jan. 11, 2023

      The rep I worked with at Cambridge answered all my questions. The program was self-explanatory, and they explain to you how it's gonna happen, what payments were gonna be made and how they were gonna make it and their fees. They would send an email statement every month of how they broke down the payments, what I owed, their fee, and the amount. All the fees every month were the same, and nothing was hidden. There was nothing for me to worry about. The payment was always the same every month. The estimated time they gave me didn't change much from that day as well. It went a bit over, but it's not like I would worry about it. It was about four years ago when we first started, and overall, it was a good experience. It went smooth for the duration of my time with Cambridge, and working with them helped a lot. I got to pay all my bills.

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      Cambridge Credit Counseling Corp.
      Response from Cambridge Credit Counseling Corp.

      So glad we could help you, Oscar! Congratulations on being debt free!

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      PricePunctuality & SpeedStaffBilling

      Reviewed Jan. 10, 2023

      To have to give up four credit cards during enrollment was quite shocking to me. But overall, it was awesome and a great experience with Cambridge. I had questions regarding my accounts on the last two credit cards that got paid off and they were very helpful as far as giving me the information and a contact person to get ahold of Citibank. They also came to me with a payment that was very affordable. Four years later, here I am, debt-free. They said, originally, would be a five-year program. But as I came in to have some extra money, I threw it right on the cards.

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      Cambridge Credit Counseling Corp.
      Response from Cambridge Credit Counseling Corp.

      So glad we could help Douglas! Congratulations on being debt free!

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      Cambridge Credit Counseling Corp. Company Information

      Company Name:
      Cambridge Credit Counseling Corp.
      Year Founded:
      1996
      Address:
      67 Hunt Street
      City:
      Agawam
      State/Province:
      MA
      Postal Code:
      01001
      Country:
      United States
      Website:
      www.cambridge-credit.org