TitleMax Reviews

This is for the Oneonta store, There's a woman named Michelle that works there and she is the meaning of a great costumer representative. I've never been so respected and treated with so much care. For the last 4 month I haven't been able to pay on my truck title bc I've been in and out of the hosp.all my fingers and thumb on left hand was amputated, so I got behind. For 3 months I would have to call Title Max and there she would answer, God sent Michelle, I'd tell her what was happening and she would make me feel so calm and relaxed even though when I'd call I hated to tell her once more I couldn't pay again. Really worried about losing the only vehicle my daughter and I have, but no Michelle again going out of her way to see what they could do and I don't have a lot of people I speak to so I always talk her head off and she just lets me.

I heard about Titlemax through a friend. They reached out to me a long time ago about an inquiry I made, and at the time, one of my acquaintances just went and did Titlemax. When I applied for a loan, the process was quick and the reps did their job. They were prompt and on it. As soon as I walked in, they addressed me and let me know that they were gonna be right with me. For the most part, they worked quickly. The time-consuming part was waiting for a desk to become free and filling in my personal information. We had a bit of issue at first, but the rep filled in the information on the chart. My computer wasn't responding, so she let me use her computer to finish it. I had to go through the whole checklist, then they made a quick phone call. They said, "This is what you're approved of." so, there is nothing hard about it, except if the computer doesn't work properly.

I drive a big Toyota Tundra and I'm tired of paying all that gas money. And because it's a truck, I pay high insurance on it too. So, I was curious about my options. I was thinking about selling my car and when I talked to a dealership, they wanted to give me 17,000 for the vehicle. Then I talked to another dealership and they wanted to give me 13,000 for it. I got tired of playing that game, but I wanted to know what the value of my car was. Other people weren't telling me what they were willing to pay for it and they made me offers, but nobody gave me an actual value.

I've dealt with other title loan companies, and I didn't have a good experience with them. When I called TitleMax, I asked some key questions about how the process went and what was what, and they pretty much answered the questions that led to my decision to do business with them. The loan process was simple. I was impressed with the person that helped me out. She was very knowledgeable. She was very upfront and told me ways of being able to maximize it and being able to make it work for me. After they evaluated my vehicle, the process was very simple and quick. At the time, I needed the money that I needed to do some things that I was doing, and it came in handy right at the time that I needed it. It wasn't a lot of hassle. The process was very, very painless versus other places that I've used.

I live from Edinburgh, and TitleMax is in the middle of the town. I pass them all the time. They gave me a loan in exchange for my title. When I first walked in the door, I was greeted, and the place was clean, and there were not that many people but one of them told me right away that he would be with me and I didn't wait long. He did everything really quickly, and he was very courteous. They helped me out. We did some stuff through my phone since it was easy.

Thank you so much to Tinia **. She was very nice, professional and helpful. A very good representative of the company! Thanks again 😁

They talk mean to you on the phone and in person. The manager came to the door, saw it was me and rolled her eye and went to her desk and was cold to me the whole time. She said she was noting my account and in the middle of the night the tow truck took my car out my yard. You have 10 day after they will make a key charge you, the next day move your call and charge you hundreds of dollars. Even after I asked to give to the first that was in a few day. Mind you it been today's and a manager was to call me. I have not got the call yet. Never again will I use this company....

My husband and I was greeted with a nice young lady. She was very professional and she answered all our questions.

I made a 1 time payment for my brother using my debit card. Titlemax asked if I wanted to keep my card on file. I told then absolutely not, do not keep my card on file. 5 payments later, and yes, I should have noticed earlier, they will not refund me the unauthorized payments. My brother borrowed $2785 and will end up paying $18020 back to titlemax. A $501 payment, only $35.38 is principle, the rest, $ 465.62 is interest. Titlemax is a total ripoff!!

Juan ** from West Valley locations made it an enjoyable experience. He stayed late to help me. He was professional yet down to earth. We ended up talking about kids, parents, the future of humanity, community, respect, shopping, even fluffy floating chairs. I ended up with the money i wanted and had a really good time getting it. Thank you Juan ** from Title Max.

That's a good app. I think people should try it; they get you the money the same day, or no later than 24 hours. Thank you.

The ladies that work there are amazing. They worked through the technical difficulties with grace when I was in the office with them. I greatly appreciate them for being kind and polite with me while having internet problems.

The loan experience I had at the Jordan Lane location in Huntsville, was very informative, as my wife and myself received excellent customer service and customer support, as we were able to walk away with a clear understanding of the entire loan process from Rashad.

Nallely was very helpful and informative throughout the loan process. Her GM was also very helpful and informative throughout this loan process.

I really recommend Jessica. She is patient and really makes sure you get the experience you want to achieve. 1000/10!!💖

Ms. ** at TitleMax did an amazing job helping us with everything! She took the time to explain the whole process and made sure we understood each step. She was patient, helpful, and made the experience so much easier. We truly appreciate her excellent customer service and highly recommend asking for Ms. **! ⭐️⭐️⭐️⭐️⭐️

Kia was great from the time we talked to her on the phone, showing up and her greeting us at the door, opening it for us. The process was easy and fast. Kia made my visit very pleasant. I can’t wait until I visit again. If you want a great experience and positive vibes go see Kia and use the code **. I promise you she will help and get you together.

Well when I walked in I didn't have to stay in there too long and they greeted me at the as I walked in and they were very friendly.

Worst experience ever at the store 4894 Summer Ave. Memphis, TN 38122. I asked the lady to explain my paperwork to me for an online loan I was applying for. I handed her my phone to look over the paperwork & she took it upon herself to accept the loan for the full amount without my permission. I'm still trying to decide if I need to file charges with the police department.

Lydia was kind, helpful, and patient while assisting me with a personal loan application. She had to resubmit a document that I provided to her that was blurry. She patiently waited while I located a clearer image. I’ve visited this location multiple times and I always receive 5 star service. Funds were deposited before I left!

William at TitleMax was wonderful to work with. Not only was he efficient, but he was very responsive and kind. Go see him in Greenville SC on Pleasantburg Drive!

The ladies was so friendly..made my stressful situation much better.

Vesi was really nice, helpful and got what I needed! Completely satisfied!

This should be your last resort. You'll never finish paying this off and every single payment you make is basically going into the trash and you're not making a dent on the principal payment. Don't do business with them unless you are absolutely desperate which is the people they take advantage of. I had to borrow money from my father to pay off this title loan. My car was repoed for 36 days late. I tried to make a payment arrangement and that was not considered

TitleMax, came into my life at a critical time. When I really need help and I could not find nobody else to help me. No family. No friends. But coming to TitleMax they was an answer to my prayer. And I think this company with my whole heart and soul. They are the best and I recommend them to anyone that truly needs help and down on their luck. TitleMax is the place to be. ❤️

Great customer service and it was a quick and efficient way for me to receive funds to help me with my everyday task in life. Ms. ** was the person who helped me through my process and I’m so grateful for her services.

Fran was absolutely amazing at the Mercer location. She was extremely welcoming and friendly. She made us feel valued. We truly appreciate her service!

Thank you Josh! For always treating me with kindness and respect. I wish all people were as nice and courteous as you are at their job. You make it easy for me to hand over my title.. For a loan. And the awesome customer service is a Big Bonus, with a cherry 🍒 on top. Lol! THANKS TITLEMAX. 💯

Went there today, shout out to Michelle who took care of me, down to earth person, definitely would recommend her. Go see her if you're in a bind, made the process easy and quick and explained everything I needed to know, thanks Michelle 😊 Nice lady, went over details what to expect,

The Lady Representative that help me and waited on me were the best and so helpful and professional in expediting me through the process of obtaining a loan. This was a pleasant experience, and rewarding, thank you young lady and thanks for the loan TitleMax. Kelvin

I was at the TitleMax office in Deer Park Tx this afternoon. My representative, Andrea, went above and beyond to help me with my financial situation. I left their office completely satisfied with the attention I was given to my unfortunate situation. I highly recommend those that are in a difficult time with finances to go see Andrea.

Thanks ** @ FM78 San Antonio Texas TitleMax, making title loans easy for us seniors!

Great customer service!! If I need to get help again I will return!!

Don’t do it. I went with a friend to the TitleMax office, and based on what I witnessed, you may have better luck paying off a mob loan shark than paying off a TitleMax loan. At least with a loan shark, you can eventually hobble away. At TitleMax, my friend received rushed explanations, changing dollar amounts, and no clear breakdown of what was owed. It’s a trap to keep you paying for as long as possible.

Claina was very helpful and knowledgeable.. Establishment was very clean and organized...

I've had issue after issue with Titlemax and their payment systems. They have double charged me in the past for payment and ninety percent of the persons I've dealt with have been condescending and not helpful. Their website and stores are so disconnected that their support line is unhelpful and always tell you to go to the store and vice versa. Their internal politics are terrible and have shown their face to the public which makes their attitudes very bitter towards customers. If you want a loan, don't find it here.

The associate was very patient and got everything done and showed professional courtesy and even stayed late to get our loans done, but we got referral bonuses that we haven't been able to redeem because the system has been down for over a week which makes it inconvenient and makes you not want to refer anyone else. We have made numerous complaints and still have not been compensated for our referrals. 😡

Well as bad as I hate to say it but I'm not good with remembering too much anything anymore, especially names and I wish I remember the young lady who helped me with my loan at Titlemax Friday, but she was very sweet, polite and courteous, and helpful to the max, even when you walk in and think, "Man I'm not getting a loan," just look for the very pretty young lady to your left when you walk in the door and tell, "Hey Cheryl ** said you would help me" because that's exactly what she did. And did it professionally and quick. Thank you very much. I appreciate you.

Your online portal is horrible! It takes forever for it to realize that you have clicked something, now it won’t accept my password or let me reset it, so I am having to jump through hoops just to make my payment., It’s so frustrating. I can’t get ahold of ANYONE in your customer service department.

I went into the TitleMax here in Las Vegas on Charleston and had the pleasure of taking care of my business with Martin. He was a pleasure to do business with until the end. I was referred to him by my husband, so that meant we were entitled to the refer a friend bonus of $50. We downloaded it but we are unable to redeem it. The website shows you the $50 but it won't let us transfer it to our accounts. It's freezing after you hit redeem. How can we get our bonus?