TitleMax

TitleMax

TitleMax
4.7(3,370)

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Overall Rating4.7 out of 5
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About TitleMax

TitleMax is one of the largest title lending companies in the nation. TitleMax offers car and motorcycle title loans and pawns at competitive rates. It strives to provide a superior level of customer service as it helps thousands of people get the cash they need with a title loan. The company has thousands of convenient locations.

Pros & Cons

Pros

  • Receive up to $10,000
  • Get funds in as little as 30 minutes
  • No bank account required
  • No credit score requirements

Cons

  • Pawns only available in Georgia
  • Loans only available in 16 states

Bottom Line

TitleMax offers title and personal loans with easy applications. Customers receive funds quickly, and the company has loan specialists that help clients find out how much money they can borrow.

TitleMax Reviews

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Page 2 Reviews 5 - 35
Verified purchase
StaffProcess

Reviewed Sept. 14, 2023

I decided to get a title loan with my car. The process at TitleMax was very easy. The rep was totally professional and informative. He knew the business very well, answered all of my questions and gave me the information that I needed to be assured that the ease of doing business has been put into place. Everything was just such a smooth ride. I had total confidence in them maintaining my personal information. Working with them was really very helpful to me, because I had exhausted all of the possibilities to acquire the funds that were needed, and it was just a tremendous relief of a burden that I was carrying. It was a very fair comfortable process that provided me peace of mind when I needed it.

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Punctuality & SpeedStaffProcess

Reviewed Sept. 13, 2023

When I came in, the rep greeted me and she asked me all the questions. She was friendly and attentive. From start to finish, she made sure that I was clear to understand what all I needed and what the process was. She let me know what was expected of me, so that way there was no hidden agenda. The whole process was pretty quick. The rep went out, we took pictures, I filled out all the paperwork, and then we waited for them to get back. She was really amazing and highly professional. It was a really good experience all over. It wasn't just amazing for me, but it was also amazing for the people that were waiting. It was a really calm experience all the way over. They greeted even the people that came in and let them know that they were gonna be with them next.

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Punctuality & Speed

Reviewed Sept. 13, 2023

I had a good experience with TitleMax. It was fast. It took less than an hour.

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Customer ServicePunctuality & SpeedStaff

Reviewed Sept. 13, 2023

TitleMax was convenient and close to me. Also, their rep was able to answer promptly. TitleMax helped me tremendously. I needed the funds right now, right away. So, it helped me with what I needed. Go and try them out.

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Customer ServicePricePunctuality & SpeedOnline & AppStaff

Reviewed Sept. 7, 2023

This time, it was a lot different electronically-wise and it was a lot easier. The guy was real nice, friendly and helpful. Good customer service skills and they get you out quick.

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Online & AppStaff

Reviewed Sept. 1, 2023

Working with them was great. The rep who helped me was awesome. She really worked for me. There were some glitches and things that had to be done. She was really patient and she helped me through all that. The app is easy to navigate and is very informative.

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Reviewed Sept. 1, 2023

I had to get a title loan for my BMW and wished I had never seen this place. You will pay back 3 to 4 times your loan. I paid my off in Gulfport, MS and they refused to give my title back. They also will sell you information. I've never been late with my payment and now can't get my title back. Have reported them to the AG office in Jackson, MS. Stay away from Titlemax. Gulfport, MS

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Staff

Reviewed Aug. 31, 2023

The rep had a nice attitude when I got a car title loan from TitleMax. It's a good place to do business.

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Punctuality & SpeedStaff

Reviewed Aug. 31, 2023

The lending process was awesome. It's always not the right way to go, but when you have to, it's good. It was smooth and fast. I had the funding put on my debit card and it didn't take long at all. It was very efficient and I was pretty impressed. The people that were there were pretty no-nonsense and very professional. They were thorough and explained everything in detail.

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Staff

Reviewed Aug. 31, 2023

Working with Titlemax helped a lot and I had a good experience. They had an easy process of getting a loan and good employees working there.

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Staff

Reviewed Aug. 31, 2023

When I went to pay the guy in the office, he said it was gonna be a week before I get my title back, which was fine. But when I paid it off, he said it would be six to eight weeks. I told him that he said I would have my title back in about a week and now, he was telling me six to eight weeks. He said it is what it is and turned into a jerk. He was cool the first time. But everything else was smooth and the reps were nice. I was in the TitleMax office for about 30 minutes and getting the funding was instant. I gave the rep my debit card and they uploaded it instantly. It was very convenient.

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Punctuality & SpeedStaff

Reviewed Aug. 31, 2023

Their lending process was good. It was easy. I just had to bring the title and that was it. They took pictures and looked at the car. The reps were also really nice. They were quick and attentive. They were answering everything too.

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Online & AppStaffProcess

Reviewed Aug. 31, 2023

The application process with TitleMax went smoothly. The rep was very informative because I had a lot of questions as to how the process was gonna go and she alleviated most of my fears. She helped me download the app and helped me set up my login. Working with TitleMax did solve my issue. It saved me from unwarranted stress.

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Punctuality & SpeedStaffProcess

Reviewed Aug. 31, 2023

The process with TitleMax was quick and easy. The lady I worked with was good and everything went smoothly. The loan helped me out greatly.

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StaffProcess

Reviewed Aug. 31, 2023

TitleMax made me feel comfortable and I didn't feel like I was getting robbed. The rep who assisted me was amazing and he made the process really easy. I got a title loan for $480 and the APR was super high. But I needed to get my kids school shoes and school clothes, so I really didn't care at that time. All in all, I'd recommend TitleMax, especially if you need the money at the time.

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Customer ServiceStaffProcess

Reviewed Aug. 31, 2023

The process with TitleMax was really easy and took about 40 minutes. I had my kid with me when I did the loan and it was fine. The only thing was customer service was very lacking. There was none. The rep just walked through the process.

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StaffProcess

Reviewed Aug. 31, 2023

I applied for a car title loan and the young lady I dealt with was very helpful. The process took 30 minutes because I had a lot of questions, but it didn't take long for the funds to come through. This helped me out a lot. I had a limitation that my car was approved for and that money was there if I needed it. I liked that. The kids were starting school around that time, and I was in need of the money 'cause my finances hadn't come through yet. I'm planning on just focusing on school right now as well.

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Customer ServicePriceStaff

Reviewed Aug. 30, 2023

After moving from Georgia to Alabama, we thought the process was the same. Samatha, the Titlemax employee, only told us there was a slight difference but failed to tell us what that difference was. Had many issues with our online account. They failed to help us. The customer service support staff told us we needed to handle the issues with the location of our loan. They charged us 194% interest!! Failed to tell us that the full loan was due in 30 days and not payments like it was in Georgia.

We then had issues because the refused to help us! I filed several consumer financial complaints, and they claimed they were at no fault. Our vehicle was in the shop for 3 months…our work vehicle. We submitted documentation showing what was wrong and all. No help from them. They don’t care!! All they want is your money. They take advantage of vulnerable people when they need the help! We had an option to pay to get our vehicle out of the shop or pay Titlemax. Needed vehicle to work in order to pay them, but they don’t care…we got it out of the shop, filed a second complaint with consumer financial protection, and was able to get back to work.

Within that week, we made multiple payments showing we were trying to pay it back…not even a week later they repoed our vehicle with no notification what so ever. We had possessions in there that included a tracker…$500 device plus other things. They never told us where our stuff was or anything. We used the tracker to locate our stuff. We went to the location for our things and all they had was our tag. I have photos of the locations the vehicle went and stopped they say they sold our vehicle. Not once were we notified of anything. Titlemax takes advantage of people when they are most vulnerable and don’t care what you go through. When we went to the location, Samatha was ignorant and rude. She had nasty facial expressions was was very rude. DONT GO TO TITLEMAX!!

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Customer ServiceOnline & AppStaffProcess

Reviewed Aug. 26, 2023

I did a title loan as I needed some cash and customer service was really nice. They were doing a good job and the process took a whole hour. The repayment plan was good and everything was okay. The only complaint I had was the guy that was there smelled like trash. I sat there for about an hour and I was the only person customer service was dealing with almost the whole time. That was because the software crashed and they only had one tablet. It just took a while because they couldn't really do anything at first. That aside, they were awesome and they helped me through the whole thing. They showed me how to use the app or whatever online.

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Online & AppStaff

Reviewed Aug. 26, 2023

The rep at TitleMax was a good person. The application was good and it didn't take long.

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Punctuality & SpeedStaff

Reviewed Aug. 26, 2023

I needed some money quickly and they gave it to me. The rep was great and very understanding. He helped me a lot. It was a great experience.

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Online & AppStaff

Reviewed Aug. 26, 2023

The rep at TitleMax was very professional. She let me know a lot of information that I needed to know and she went over it with me with the app. She was very awesome. They also did a very thorough inspection. Instead of acting like they were gonna inspect the car, taking pictures of whatever they needed for the car, they were doing their job.

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StaffProcess

Reviewed Aug. 26, 2023

I had to sign a couple of things but the process was easy. The rep explained to me the interest rate and how to pay back. She did a good job.

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Staff

Reviewed Aug. 26, 2023

I had a good experience with TitleMax. The rep was nice and helpful.

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Staff

Reviewed Aug. 26, 2023

I was in and out of the store in 10 minutes. Everything was very professional.

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PriceStaff

Reviewed Aug. 26, 2023

The two ladies that were helping me, the trainee and the teacher, were not condescending or judgmental. They were so pleasant. They had some system glitch where they had trouble coming up on one computer and they had to go to a different one. Other than that, TitleMax is a great place to go though the interest rate is high and you gotta pay it back so quickly.

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Customer ServicePunctuality & SpeedStaff

Reviewed Aug. 26, 2023

Titlemax was there when I had a family emergency and needed money. The lending process was quick, and the rep here in South Jackson was amazing. She was sweet, kind and not rude.

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Staff

Reviewed Aug. 25, 2023

I needed cash and I got it. The person from TitleMax who handled it did a perfect job. Very friendly and straightforward. He made sure I understood everything before signing the agreement. It took 45 minutes. I was ready to leave. I was ready to go. There were other customers, but he handled all together the same time.

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Customer ServicePunctuality & SpeedStaff

Reviewed Aug. 25, 2023

The customer service rep from TitleMax was good. Also, the process of getting a car title loan was good. It was fast and easy. It took 45 minutes to an hour.

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Punctuality & SpeedOnline & AppStaffProcess

Reviewed Aug. 25, 2023

The application process with TitleMax was very fast and detailed. The agent was very professional and easy to talk to. I felt like I was talking to a knowledgeable friend. He explained everything good and didn't take forever. I thought it was gonna be a long process and it wasn't. It took no more than 45 minutes. My spouse and I were having financial issues and going to TitleMax helped us get back on track. It was a godsend. It's the place to go if you wanna get the best amount possible for your vehicle.

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TitleMax Company Information

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Company Name:
TitleMax
Year Founded:
1998
Website:
www.titlemax.com

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