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TitleMax Reviews

4.7
6,148 reviewsRating Calculation
A company’s ratings are a time-based and verification-based weighted average numerical calculation of the ratings submitted by consumers in the most recent 24-month period.

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About TitleMax

TitleMax is one of the largest title lending companies in the nation, offering car and motorcycle title loans at competitive rates. It strives to provide a superior level of customer service as it helps thousands of people get the cash they need with a title loan. The company has thousands of convenient locations.

Visit www.titlemax.com
Pros
  • Receive up to $10,000
  • Get funds in as little as 30 minutes
  • No bank account required
  • No credit score requirements
Cons
  • Pawns only available in Georgia
  • Loans only available in 14 states

TitleMax Reviews

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    Page 43 Reviews 6075 - 6225
    Customer ServiceStaff

    Reviewed Sept. 29, 2014

    I called to informed them when I would be in to make my payment, they were requiring me to come in & discuss it. I let them know I couldn't come because they will be closed when I get off but I would be in on the day I said. They were very rude on both times we spoke - managers included.

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    Staff

    Reviewed Sept. 16, 2014

    My wife had taken out a car title loan and by the time we had paid that off, my wife's GPS system had been stolen out of her car. The people at TitleMax had passed the blame on the towing company they deal with. The towing company passed the blame on TitleMax. Needless to say we will never ever do business with these crooks again. That television commercial is a joke needless to say.

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    Punctuality & SpeedStaff

    Reviewed Sept. 15, 2014

    My husband went in to the store to pay our first month's payment. Granted it was 2 days late. He stayed in contact with these people. Telling them what was going on and he told them he would be down there to make the payment. Because supposedly they tell you if you can't make a payment on time "call them and explain the situation and they will work with you on it." I drove my husband down there to make the payment and then they turn around and say the payment "hasn't" been made. When I MYSELF drove him down there! All they are is a MONEY GRUBBING company! If I EVER get them paid off, I will NEVER do business with them again!!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 26, 2014

    Will never do business with this company again! Received a title loan from the location on Hwy 78 Forestdale Al! Management is rude - custom service is slow. Every time you go to make a payment which by the way has to be in person by the person who got the loan it takes nearly 20-30 minutes each visit! I work so I sent my wife to make our payment on a Saturday and they refused to accept payment because she was NOT on the loan! Company will not allow anyone to come in and make a CASH or debit card payment on your account unless you give them power of attorney. It's not like my wife was paying off the loan and trying to get the title! We just needed to make a monthly payment and it was refused until she was given power of attorney rights! Horrible customer service at this location - manager talks to customers with NO respect and as if he is better than his customers. NEWS flash title max employees it's us CUSTOMERS that keep you in business!

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    Reviewed Aug. 23, 2014

    I have a Title Max loan that I got behind on. I was just wondering if there is anything I can do about Title Max giving my address out. I have received on my doorstep a business card. The company is Countywide Investigations - Civil, Criminal, & Domestic Investigations. It has a number, the investigator's name, address. On the back of this card it said must call asap to avoid further legal actions. With that being said I looked up this company. Turns out it's fake and this has happened to other people before. Isn't this against the law to fake a company also other people giving out your information. Also threatening further legal action is going to take place. I have talked to cops about it. They told me there is nothing Title Max can do to me and just ignore it. I just feel like this is wrong if they gave out my address what else did they give out my social security number. Who knows ...

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    Price

    Reviewed Aug. 19, 2014

    I applied for a loan. They told me that I was eligible for the max which was $1600.00 and that my payments would be $223.00. I really needed the money at the time. It really is hard paying this money back. If something comes up, I have to pay that much back in interest plus keep up with my payments. With my husband being hired and laid off from previous PT jobs, I struggle to pay bills, manage our kids, and our car. The thing that really upsets me most is I know I've given them $1600.00 or more. My car's book value is $1200.00. NEXT MONTH WILL BE A YEAR SINCE I'VE TAKEN OUT A LOAN WITH THEM. I would've paid my loan off in February of this year. But my tax refund was intercepted. I really and honestly refuse to continue paying on the same loan in 2018. Geez!!!! I realize they need to make money but I'm not trying to file for bankruptcy and live under a bridge.

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    PricePunctuality & Speed

    Reviewed Aug. 7, 2014

    I have a title loan with Title Max in Helotes, TX. Amount financed is $1520.32, Total of Payments - $1747.69, Finance charge - $227.35. Their phone # is 210-695-9094. The individual that I have recently dealt with is Nicole. On my contract it states under *late fee* "If you fail to pay us within 10 days after the payment date, you will owe us a late charge equal to 5% of the LATE PAYMENT amount or $7.50, whichever amount is greater". Nicole states, The payment I will owe on my 11th day past due date will be $233.00 (which is what Nicole says I owe, as of the 10th day past due date) PLUS 5% late charge on whole amount financed of $1520.34 plus late fees for each individual day after the 10th. Nothing on my contract states any other fees of any sort. They have already broken their contract. Now if I don't continue to pay these outlandish fees they say I owe, then I risk losing my vehicle too. Title Max deserves to be shut down. They should not be allowed to continue to charge these fees that are not on contract period.

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    Staff

    Reviewed Aug. 5, 2014

    I literally just 5 mins ago saw your ad on television. It took 5 minutes to make an account so I could write this review. I just wanted to tell you that your ad you have with the girl rapping is literally the most ignorant, actually insulting and slightly offensive. Not everyone is a fan of rap or hip hop isn't the point of an advertisement to be appealing to a large audience that was terrible. You should probably reconsider it is humorous though I must admit. The level of professionalism is astonishing just went right out the window. Happy reading, morons.

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    Customer Service

    Reviewed July 24, 2014

    Every time I come in or call, nothing matches. You call and they tell you your payment is one thing then you come in it's something else. You spend 20 minutes just to pay loan in cash. How hard is it to take money. You get them paperwork and they don't add it to your file. Disclose your loan info to whoever they call on your references!

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed July 24, 2014

    I have been a valued customer at TitleMax, for approximately 5 years and estimate approximately 5-10 separate successful and completed Auto Title Loan Transactions in my Customer File. 3-24-2014, I initiated a New Auto Title Loan with 1996 Chrysler Town & Country LXI Van. I requested $350.00 to meet my families current hardships and I needed a payment that I was able to pay. They offered me $700.00, I declined offer and requested $350.00.

    FAILURES by LICENSEE, AGENTS, and REPRESENTATIVES to PROVIDE "LEGIBLE" LEGAL DOCUMENT of "PLAN TO SELL PROPERTY LETTER", after Repossession, and Unable to Provide ACCURATE INFORMATION regarding the Contracts Terms, Definitions, and Disclosures. I received a letter postmarked 7/12 with intent to sell after 7/21 and the letter was printed and the left side of page is blank and more than 1/2 of the Legal Document is unable to view or read legal details included due to letter was printed with a printer that's cartridge was out of ink and too light to read.

    Failure of Licensee's Agents and Representatives INABILITY to comprehend or explain Basic Legal Disclosures, Provisions, or Legal Terms in the contract and how these terms impact or affect a customer's legal rights? (Representative stated that customers do not have any rights once the contract is signed).

    Failure of Licensee to assess and review loan documents and utilize tools or resources available to analyze customer's file and data in a FAIR or UNIFORM Manner in relation to personal information on file, including customer's transaction history before being able to make a decision of this extreme consequence and implementing new and updated policies that had not been previously used and failure to notify current and long time customers of POLICIES, CHANGES, and UPDATES that would REPLACE or OVERRIDE any PREVIOUS OPERATING PRACTICES in the similar format or review and update past transaction policies that were in place and normal and PROCESSES that were replaced and were no longer in EFFECT.

    At the time of this loan transaction I was unaware there had been changes in Management, Staff, Procedures, and Policies at this location. I had always had a positive transaction history and excellent service received. New Management Failed to Accurately Review and Assess Customer's Files in a Good Faith and Honest Format and Failed to Notify previous customers that normal or regular operating and transaction policies for this location or companies policies and routine practices have changed or are no longer in effect.

    In early June, a TitleMax representative dropped off a letter. I was at home and I spoke to the representative at the door and told her I did not have the payment yet and was still working on it. She informed me verbally to call the Manager and I did. The Manager was very polite and thanked me for calling and keeping them informed and updated on my situation and plans to remedy missed payment and intentions to honor debt.

    I then received a call from TitleMax on 6/17 from a male and he informed me that my 2nd payment was due again soon. I informed the agent of my plan of action to sell another car on Craigslist and catch up on my loan payment and also explained my current struggles to reverse the 11 month undiagnosed depression, that had spiraled out of control and that I had started treatment 4/25 and was feeling better regularly, just not back to normal yet.

    7/11/2014, I went to bed that night and was woken up at 12:30 AM by my Sons saying someone was there and was towing the van. I had never informed my husband of this loan or the details of this loan because we were struggling for money and I felt responsible due to my mental illness. The family's current hardships make me sad and anxious because it is my fault. At that point and time I truly believed I had only missed one payment and was surprised and shocked!!! When I opened the door, the van had already been hooked or attached to the tow truck and the driver stated that he needed the keys or he would damage the vehicle by dragging it in park backwards. I told him I was only one payment behind which I believed at the time to be $76.00 which included the past due payment of $54.00, plus daily interest. The driver at the door tried to appease my shock by assuring me that TitleMax did this regularly to MANY people and that it is **.

    I told him I was unaware of this practice and I had a long and positive relationship with this same location and had always paid my loans off. I told him we could not be without a vehicle because of the 4 children in the home and this being our only vehicle to get my husband to and from work and I was being treated for depression and had multiple Drs Appts regularly that I was unable to miss. He told me that "they" already drove by and saw the van was here and because he had already hooked the cable to the back bumper we did not have any rights to object or defer the action until the morning when we were able to call the company and pay what was owed.

    By that time my husband was at the door objecting to the removal due to he had to be up in a few hours to get to work by 5:00 AM and we did not have any other options or resources on such a short notice. There is not a bus early enough to get to his work. He also informed the driver he was unaware I had the loan out or he would have also made sure the payment had been made. We told him due to our current situation that him towing this vehicle would be extremely financially devastating and because he was currently the only income we had and I was just starting to seek re employment. I started crying because I knew once the van was gone, the amount I already was behind and could not afford would increase somehow and cause a further hardship on my recovery in progress. If I ever remotely thought this type of action was even a possible option, I would have worked or figured whatever out I needed to. I had not heard from TitleMax and assumed they understood I was mentally ill and in process of selling car to bring account current?

    The tow truck driver ignored our objections and requests to stop and would not allow us to pay the bill in the morning and said that we would be able to pay them and get it back as soon as the morning. Again he was informing us of the unethical tactics of TitleMax and how they repossess cars for sometimes $50.00 to $100.00 based on 1-2 missed payments. He also stated that there is new Management in charge and the policies have changed and if the Managers do not do their job TitleMax will have them replaced immediately and they will be without a job.

    He said, normally he would have just taken the vehicle without knocking on the door but because he did not have the keys, the tow would damage the vehicle because they were not designed to be dragged backwards on the tires. He also said he would let them know at TitleMax that we gave him the keys and that would be a benefit and look good for us and we would have a better chance of getting the vehicle back. I reluctantly gave driver the keys and assumed he was telling the truth and we had no legal right to object.

    The next morning I called TitleMax and explained the situation and requested different balances and totals to bring account current. I requested amounts so I could start trying to assess all my available options.

    Money Received - $350.00.
    Amount Past Due if I would have paid 7/10 to bring Current, $122.00.
    Total Amount Owed to Pay Off - $472.47.
    Repossession Fee - $285.00.
    Minimum Amount to Redeem - $561.18 (3 Month Payment + REPO FEE).

    Grand Total - $747.00, full Payoff Including REPO FEE.

    I spoke to Ryan, the General Manager on 7/14 and explained to him how I had been a customer for 5 years and I was unaware of the situation getting so out of hand due to I was trying to deal with depression since 4/25 and every time I start to get to a point I am functioning, I end up with some sort of crisis that emotionally disrupts my life. I had been a happy customer for years and now I did not feel as though I was a valued customer anymore and wanted to see again what the current balance was so I could look for another loan or borrow money from someone. Ryan was very professional and offered to look at my file and was able to verify the information I had been telling him. Ryan suggested he could submit a settlement offer to corporate and if approved it would be in all of our best interests. If they auctioned the vehicle, they would take a larger loss than if I was able to settle and get the vehicle back. Ryan suggested we put the amount in at $675.00 and he would send it to corporate and they would say Yes or No.

    He said if they declined it, as long as we had something figured out by Tuesday 7/22/14, he could work something out if I need more time. He said he would be out the next day and I told him I would follow up in a couple days. I was unable to reach Ryan Wednesday-Friday because he was out with a family emergency. I would call periodically to see if he was back yet and ask about different laws or details on the contract if I had questions about how they were handled or applied in this situation. I was transferred to a call center and a guy who spoke broken English was unable to answer my questions either. I started studying and researched the terms myself. Until now and as of yet, I have still not been able to figure this all out and what laws or statutes actually apply in this situation due to the Settlement Offer Decline in Ryan's absence and Ryan's assurance that if it was not approved he had other options. I spent this last week learning the contract terms and definitions and I am assuming that at some point I may have received incorrect information, or have had my rights breached or violated.

    If nothing in this complaint is out of the ordinary I am requesting a formal extension due to I can provide a copy of the 1/2 blank intent to sell letter. If my rights have been breached or violated and I am allowed punitive damages as a credit of interest or repossession fees, I would like to add for the record that my husband missed 7 days of work due to the repossessed vehicle causing $770.00 in damages from missed work.

    I have been exposed to unneeded pain and suffering. I have been taking the bus with baby and kids to Dr's Appointments. I am ready to start seeking employment after 14 months of depression and have been learning a lot about the alternative loan products that are offered to low income families who qualify as a hand up to learn about finances and help people escape the 180% interest loans.

    I learned that auto title loan companies operating in AZ since the PAYDAY loans were banned, now offer "Personal Loans" and instead of pay stubs they use your direct deposit info from a 30 day transaction history from your bank account and they add a auto title or registration as an added form of securing the loan in case you default on your personal loan.

    As of 7/23/2014 when we paid to get the van out and Ryan had never come back to work, we paid $747.00 in order to get the car out. They were ready to sell it at auction and were not notifying us of the sale date or location, and they never reprinted the 1/2 blank "Intent To Sell Property" letter after I notified them of the problem and requested another one that was legible. PLEASE DO NOT TAKE LOAN FROM THEM. SEARCH GOOGLE FOR "WHEELS TO WORK" Programs in your area and avoid the nightmare.

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    Customer ServiceStaff

    Reviewed July 22, 2014

    Title Max offers a $50.00 cash bonus if you use their service the same day. They do not honor that ad. The manager at the store location on Cobb parkway lies to you, pretend as if she is calling customer service about the bonus. Her name is **, she really do not contact them. Once you call customer service they make you leave a voice mail. It takes them a week later to call you back and when they call you back they tell you a sales rep tried to call you 6 times when they never try and call you. I submitted the information again last week with a different name and number last week, still no call. To receive the $50.00 bonus it is a fraud, a scam they do not honor the bonus. That's a scam to get you to use them.

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    Reviewed July 14, 2014

    I didn't pay, they repoed my car, no big deal. I knew what I was getting into when I did the deal. I paid the loan off and got my car back with all my personal belongings stolen out the vehicle. Am I at fault for them stealing personal belongings? Is this legal? Based on some comments, this happens often.

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    Customer ServicePunctuality & Speed

    Reviewed June 19, 2014

    I received a title loan for 4500.00 from this company January 2013. I was instructed to make payments of 500.00 per month to Title max. The payment receipts I received reflected that my balance was going down, however it was not, as they forged the receipts and i have proof. The end result is I lost my job and filed for bankruptcy 03/17/2014.

    I contacted the local office and spoke to Shaniqua who advised me to pay the loan and hung up on me. I called again 06/16/2014 to inquire where my vehicle was and to get my personal belongings. I spoke to Lolita ** who refused to tell me where the vehicle was and she also hung up the line. I called for a third time and they never answered the phone as they were probably screening calls. The initial case was dismissed 06/04/2014 voluntarily and in the process of me re-filing, they repossessed my vehicle 06/13/2014.

    I re-filed my case 06/18/2014 (within the 10 day parameters). Now they are refusing to tell my bankruptcy attorney where the vehicle is and will not return his calls or emails. I once again contacted the corporate headquarters in Savannah, GA and my call was not returned either. I then contacted the local store and spoke to Lolita ** and was told this is not my department, then the line disconnected. They are refusing to tell me the location of my vehicle.

    Is this something that warrants suit as I am prepared to take the next step. They never sent notice they were coming to repossess the vehicle and took it with all my personal belongings. Now I am protected under Chapter 13 and they refuse to let me know where the vehicle is. I am assuming they are trying to inflate any fees that may have occurred from the repossession by holding onto the vehicle.

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    Punctuality & SpeedStaff

    Reviewed June 18, 2014

    It means they will take you for the max they can. Predatory lending. They make it sound fair and it is just about preying on people desperate enough to even consider using them and using the great human ability for denial to believe that it will be paid in full ASAP. They should be shutdown and are disgusting and love how people in financial straights are easily convinced they are the best option when one needs money fast. They are criminals. They are welcome to the car if they can find it and welcome to talk to me if they manage to get in touch. They can go to hell.

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    Price

    Reviewed June 5, 2014

    After a long and financially catastrophic illness, my girlfriend was nearing the end of her life. Her final wish was to see her two children once again before she died. We were tapped for money and our credit was wiped out, so I went to Title Max in Decatur, Illinois for an $800 loan. I used the money to fly her 22 year old son from Arizona to Illinois and back, thus granting her final wish. I lost her a month later. I had used this company before and had borrowed a smaller amount which I paid back. I had been told by the manager at that time that Title Max had the lowest interest rate of anyone in the business. If that is indeed true, everyone else in the business must be multibillionaires by now.

    I have paid this company back well, over double the money I borrowed from them and was told a few days ago by a rep that I would have to come up with another $470+ to pay the loan off. Even if my payment is made on time, I am racking up interest every single day. In a week or two, I intend to pay them off. They've been a monkey on my back long enough. I found a local lender who for a $400 loan will be paid off in 7 payments of approx. $77. Do the math. $538 to repay a $400 loan. Still a little high, but not even in the same ballpark as Title Max. Title Max, you have made your last buck from me, so spend it well.

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    Customer ServicePriceStaff

    Reviewed May 23, 2014

    I went to Titlemax at 11019 Briar Forest Dr Houston, TX 77042. I dealt with a gentleman named Jeremiah, who is the store manager. He gave great customer service and answered all my questions. By the time I left, (about 15 minutes) all my questions were answered to the point where I was trying to think of more questions just to test the guy. I borrowed $4133.00 on my truck and Jeremiah made sure I understood Titlemax's expectations. About 3 months into my loan, I was laid off from my job. Jeremiah called his district manager and lowered my interest rate and made it affordable so my truck wasn't repoed.

    What I don't get is people on here complaining about how their vehicle was repoed after not paying. What do you expect? I would bet you people are the type that refused to talk to Titlemax once you knew you couldn't make your payment and then act stunned when they repoed your vehicle. If you go to a pawn shop and pawn your grandma's gold ring and don't make the payment what happens? It goes on the floor for sale! This is the same concept except with a vehicle! There is not one person who wouldn't do the same thing if you were the business owner and if you say otherwise, I call BS! These people do show that they care but there are rules they have to follow in order to keep their jobs!

    I was in the store to make my payment a week ago and there was this lady crying that they repoed her car. The general manager explained that Titlemax attempted more than 20 times to call her and even visited her home and left letters on her door before they were forced to order a repo. I work for an auto auction in Houston that sells some of Titlemax's repoed vehicles. These people lose money 95% of the time when a repoed vehicle is auctioned off. They do not want your vehicle! Pay your bill and you won't get repoed, if you can't make your payment you need to talk to them. They will work with you but they are also trained to see through the BS people tell them. Don't lie, be honest and explain your situation! Stop acting like they did you wrong when if fact you are the one that didn't keep your word/agreement.

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    Customer ServiceStaff

    Reviewed April 23, 2014

    I am in Virginia and got a title loan on my vehicle that was repo'd. I received a letter stating that the vehicle would be sold on or after a certain date. I had to either pay or could pick up my possessions by that date. I paid the loan off in full, went to pick up my vehicle and hadn't realized until I was pulled over by the police that I never got my title back. The police informed me that my vehicle was showing as sold. When I called Title Max to inquire about my title and the vehicle showing up as sold, she tells me that they had titled the vehicle over to themselves because they weren't informed that I wanted to get the vehicle back.

    Keep in mind I paid the loan off well ahead of the time they said I had to purchase it back. So I have been driving around on tags that were no longer registered to the vehicle because according to DMV the vehicle no longer belongs to me but now I have to go through the entire DMV process to tag and title my vehicle as if I just got it. I want to know is there anyway I can hold Title Max responsible for these fees?

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    Reviewed April 17, 2014

    TitleMax had my car towed for missed payments. My car was sent to an auction. I had 10 days to pay. Paid in 8. Picked up my car. Car had a brand new Kenwood sub and a Memphis amp that was taken. They also took my brand new Klein wrenches, a digital camera, a tactical flash light and $8 in quarters. They took about $500 worth of my property. TitleMax in Phoenix, AZ. The one on I-17 and Bethany Home Rd.

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    Reviewed April 16, 2014

    My new loan is with Instaloan, and they are owned by Title Max. I defaulted on my original loan with Title Max in 2009. They then confiscated my Toyota Camry. The loan was written off. In 2013, I began looking for a personal loan and contacted Instaloan, not realizing they are owned by a Title Max. Instaloan discovered all of my new information, and forced me to come to their office by using the threat of contacting the courts, and so set up a new loan. They set up the new loan as a first lien or title loan, even though I don't have clear title to my current car. I defaulted on the new loan, and they have threatened to take it.

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    Customer ServiceStaff

    Reviewed April 14, 2014

    When I got my loan through TitleMax in 2012 I was very doubtful, but everything went fine and I was able to make payments on my loan. Then one day I got a go from TitleMax telling me that they are able to increase my loan and I thought about it and went through with the proceeding. Then I got behind on the payments and they told me all along that they don't want the car or that will take months for them to get possession of the car which was bull.

    One month later they came and got my vehicle and wanted me to turn over my keys to them and I told them to be polite… "But no, but HELL No", but I did get my car back after trying to file for bankruptcy but then I was not able to make the payments and once again the car was taken from me. I got told by the district manager that I can call around to other title companies and have them buy out the loan. So I did and everyone told me the same answer that they would have to see the car which I knew. I called the district manager back and he basically said "Oh well... I guess you are out of luck."

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    Customer Service

    Reviewed April 3, 2014

    All I can say is don't do it unless you want called four times a day. This is what I did. I went to a credit union and had them buy my loan out for 4% int. instead of 297%. Please don't do it.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed April 1, 2014

    They took my truck, and told me I was six days late.Then I told them I had paid my loan off two weeks ago. Which was two weeks after I received my loan. That's when they hung up on me and every time I called back, they would give me the "you're late six days." Finally after I had talked to all the people there, this lady took the phone from the lady I was talking to and said, "We don't have your truck and we are not responsible for what our contract wreckers do." What did that mean exactly. Needless to say, I have not received my title or my truck and they refuse to tell me where they tow them to, so I can go see for myself. Why won't they give me my title if they don't have my truck? They got to where they just hang up on me every time I call. What do you think about that company guy. I borrowed $1000.00. Paid it off two weeks later for $1289.52. Then they stole my truck and $3000.00 worth of my tools that were in my truck. Now they won't give me my title and told me to stop calling. That's what you get when you pay on time. Isn't that right, company guy.

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    Reviewed Feb. 11, 2014

    Do not do business with this company. They have horrible business practices and do not accept when they make mistakes.

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    Customer ServicePriceStaff

    Reviewed Feb. 5, 2014

    In July of 2012, I went to Title Max to get a loan. I borrowed $3000.00, they added a fee of $18.00 so total $3018.00. I made my payments according to the schedule they gave me from August 2012 till November 2012. Total payments equaled $4800.00. In December, I called to get the payoff amount and was told it would be $3457.94. It was as if I never paid a dime. I made several calls during the year to ask if they would lower the interest rate and they told me they could not do that, even though I told them that I had lost work and my ex-husband had lost his job so I no longer was receiving child support or alimony. In December when I could not make the full payments, just partial ones, they called me everyday and called the references I had given them in the beginning and harassed them.

    They were rude and insulting to them and told them my personal business. Even though I kept in touch with them, they continued to call my references to discuss my personal business. In January, I told them that I would try to sell my car to get the money to pay them and try to get me another car; in spite of this, they came and picked up my car. I was left with no way to get to work or get around. This was the worst mistake of my life, I learnt a very hard lesson. I urge people not to do this. I should have called my creditors and worked out something with them. They would not have charged me that outrageous interest rate. I was never going to get out of it. They take advantage of people in desperate financial situations. Stay away from title pawns. They got my money and my car.

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    Customer ServicePricePunctuality & SpeedStaffProcess

    Reviewed Jan. 28, 2014

    Wow is all I can say after reading all of these other comments. Thank goodness I actually took the time to read the contract and that the sales rep that I dealt with was very informative! I will call her Maggie for this. When I arrived Maggie was the only person in the store and was able to sit with us (my husband and myself) who were both apprehensive about doing the loan in the first place but personal circumstances dictated that we NEEDED $700 to put down and secure a new apartment, and once we got the deposit back from our old place we would be paying it back in full.

    Maggie was very polite through the 20 (or so) minute process. When we gave her our references, told us that she was going to call them and verify that they were correct. She did this in front of us, simply saying that "Samantha has used you as a personal reference; can you verify your relationship to her?" Then she asked each one a different question like "What's the best way to get in contact with her?”, “Do you know where she is currently employed?”, and “How often do you speak with Sam?" She told us that she would not say where she was calling from and if they (our references) needed to speak with us, she would hand over the phone.

    After she verified the references Maggie explained that the loan payment date was just that, the payment date. The company pays her to give and collect loans and she does not like calling references, so please pay on time and early if possible. She also explained that even though she does not like to make these calls, she will because it’s her job, which is more important to her than not having a job and the company is there to make money... They do not care what your circumstances are or why your bill is late. If you get a flat tire, or you couldn't work because of the weather, or your granny died... They don't care. You took a loan and it’s due when it’s due. You can’t go to Food Lion or Wal-Mart and walk out without paying "because your granny died" or "you had a flat tire".

    Maggie was VERY, VERY diligent in making sure we understood what we were getting into. As it turned out we were able to borrow almost twice what we needed. Maggie explained that if we took the $700 what our payments would be, then she explained what they would be if we took the $1400. Of course we didn't want the whole $1400 and Maggie really went out of the way to push. "Do not take more than you can afford to pay back. You (we) are selling us (TM) your car for however much you choose to take and we are selling it back to you at our price. If you pawn your wedding band for $100 would you pay $200 to get it back? Think about your car the same way."

    As it turned out we took $900, and the contract said that IF we made monthly payments on time every month for 12 months it would cost almost $1300 to pay back. Apparently if you pay ON TIME then a certain percentage goes to interest and the rest to the principal. And if you are ONE DAY LATE not only do the collection calls start, but at that point 100% of that month’s payment goes to interest, leaving none to the principal. And you’re basically SOL for that payment.

    We made our first payment of $100, the following week when I got my next pay check, then another $100 when my husband got his check the next week. We skipped the third week, and paid another $100 the fourth week. We did this for pay two, skip one until we got our deposit back from our old landlord almost two months later. All in all we ended up paying $1030 and some change. One of Maggie's co-workers took our final payment and signed over our title to us right then and there.

    I think that if you need a loan, and you think the people are being coy or not giving you all the information you need, you find another provider. But don't think playing the victim will get you anywhere with these companies. The people in the store are doing their jobs. Some maybe (per my experience with Maggie) much better than others and no one has forced anyone to go and get loans in the first place... Think before you act.

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    Customer ServiceStaff

    Reviewed Dec. 22, 2013

    Title Max Naperville Il Ogden ave - Wow I went to this establishment, and when the GM MR Ila ** got flustered with my question's about the class action suit in Texas, he was extremely rude and unprofessional. It was quite easy to dazzle him with my vernacular gymnastics, so much so that when I proceeded to leave he ran out and took a picture of my license plate, saying that he was going to call the police, and I was going to jail! Needless to say when the police showed up they apologized for the inconvenience and sent me on my way. What a pack of thieves and liars. Do yourself a favor, no matter how much you need $ Run for z Hills!!!

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    Customer ServicePunctuality & Speed

    Reviewed Dec. 15, 2013

    I went for a loan and always pay on time or early and always pay more than the monthly due. Unfortunately I fell on hard times and had to take time off work after my car breaking down and health issues. I still have child support and luckily family to financially help, but they are all out of state. I'm here on my own with my two children going to school full time and explained to Title Max my situation. They explained they were not in the "car repossession business" and as long as I kept in contact and paid what I could they would work with me. I explained I would simply have to miss one month (November 2013) and would be in the next to catch up my ONE month missed plus current month (December 2013) split into 2 payments that week.

    The next day the tow truck was here at 1:30 in the morning to pick up my broke down car! I called to find out what they wanted to get it back? They want the entire loan paid in 10 days or they are selling my car... Then got a hold of someone willing to work with me but they still want $1,000 in 7 days?!? That's 3 payments and repo fees :( and it doesn't even run! Even a bank waits 30 days and sends a letter as I missed one month, made arrangements with them and still lost my car without notice... This can't be legal. I'm looking into a lawyer. Anyone interested in a class action law suit?

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    Reviewed Dec. 10, 2013

    I have been a customer for over 7 years and I've been going through surgery, sprained ankle, domestic assault, divorce pending and because I can't pay one month, they are going to threaten to repossess my car. Ha! I have too many friends for that to happen. You will get your money on the 20th like promised. Thanks for being loan sharks - acting like you care when you don't.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 6, 2013

    Title Max is starting to piss me off. They have come to my house twice. Payment was due on the 27th of Nov. I'm a trucker and I didn't get home in time enough on the 27th to make it to the bank so that Friday Title Max sends one of their office employees to my home as if they were going to whip my ** so I tell them I can't get in my bank till Monday. Well Sunday, my daughter gets sick and has to be rushed to a hospital two hours away so on Thursday, my mother-in-law calls me and tells me that Title Max came back to the house. So I call them to let them know that I am still at the hospital with my daughter and they want to call the hospital so they do and call me back and tell me I'm telling a lie. So I call my lawyer and Title Max will be hearing from him for harassment. Title Max, I hope you guys read this because coming to my house and calling me a lie was so uncalled for.

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    Customer ServiceStaff

    Reviewed Nov. 13, 2013

    After my car was impounded, it was immediately taken over by Title Max. At that point, I had only deferred one payment in over a year and that was only for 2 weeks. Title Max turned my car over to an auction and when I received a letter from the auction (about items left in the car), I called Title Max to see when it was sold to the auction and the status of my account. The customer service rep at Title Max told me (after a hold of about 6 seconds) that, "Oh, it was sold and you don't know anything." So, I asked whether I would get anything back, and she told me no. I told her that Title Max is supposed to give its customers whatever is left over after the sale of the vehicle and the settlement of the account.

    She transferred me to the manager who informed me that "state law does not require Title Max to give anything leftover from the sale of my vehicle back to me once the account is settled. I asked her did Title Max policies vary from location to location since a relative of mine was told the exact opposite and actually received every cent leftover after her car was sold by Title Max and her account paid off. She finally told me it is Title Max's policy (by choice) to give monies left over from the sale and account settlement to the customer. Question #1: Why can't all of Title Max employees and locations be on the SAME PAGE? Question #2: Shouldn't Title Max be the recipient of a class action lawsuit by now-considering the mistreatment of its customers?

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    Staff

    Reviewed Nov. 4, 2013

    If you want to take your car title to a company that act like loan sharks that would possibly break your legs, take it to this place in Fayetteville. We pawned our car title in Newnan, Georgia three times. Always a courteous crew who tried to help you if you were in a bind at Title Max. We always paid the loan back in full when we got our taxes back. The crew in Fayetteville don't see things the same. They are always going to get their money. Quit tripping people.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 4, 2013

    We were a day late when the phone calls started happening. We have recently gotten custody of our three stepdaughters as their mom vanished two years ago to a life of men and drugs. She lives at the beach and she is having a great life or so she says on Facebook. Yeah, I snooped, but oh well, just can't understand a mother (which she isn't) walking away from their children and never calling, not on birthdays, Christmas, nothing. Not even a simple Happy Birthday on Facebook yet she can tell everyone else... Anyway, this post isn't about that. That's a whole other soap box. Okay, so we take out this loan, stupid as hell on our part...

    My husband gets paid this Tuesday. I tell them we are coming to pay. Last Thursday, well just so happens, he got a flat tire and had to call in. The job was supposed to be done and he would have gotten paid Thursday. Well, he had to call out Thursday, because he has low profile tires and they were hard as he** to find at a used tire shop. We finally found one 40 miles away, and after several incidents, we were good to go. Then we come home. Well, he does HVAC work and just got his first job since being laid off and starting his own company. He was to get paid when the job was finished. Granted we owe every bit of it out. Well, anyway, Friday it rained, and the units are outside, so he could not go that day.

    Now, last night, we have been hiding it in the woods and a tow truck has not been here since the first one did, a week ago. Well sure enough about 3am, in pulls a red wrecker. I went out there and talked to the man. He let us get all of our stuff out. However, I am wondering if I could not have just told him no, he could not have the car, since it was not on the roll back. Matter fact because of the way my husband's truck is, it is a low rider with air bags, if I could have just told them to leave since they are on private property?

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 1, 2013

    Title Max took my car when I was only 16 days late. Policy states 2 days. I expect nothing but professionalism when I signed their agreement. Title max in Moncks Corner in SC was under investigation due to fraudulent titles. The manager that handled my loan, **, was just arrested and is serving time. She and five others were caught. I received a surplus check from the company for an amount from ** and signed by her. Now I know we cannot trust this company with the data they have. I’m sure it has been altered in some way or fashion. I expect they are still lying about my record there.

    I have also incurred charges from the DMV because a year later she had not turned my plates in. I went to the company and they found a bag in a corner of the room with the plates in the bag, along with items I didn’t recognize. Which told me someone had been driving my car. If this email seems like it’s jumping around. I am having difficulty on your website via email. Please contact me regarding this matter. I have contacted BBB and they said you could utilize my emails back and forth with them. They referred me to you. Thank you.

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    PriceStaff

    Reviewed Nov. 1, 2013

    1 year and 2 months ago I fell upon hard times and needed fast cash and a title loan was my best option. I knew that all title loans are designed to work against the person in need so I carefully looked over every title loan company percentages of interest to principal ratio. Upon looking at TitleMax's info I was surprised to see that the contract stated that after 1 year you no longer paid interest, all payments went toward the principal! So I thought although I hope it doesn't go that long, there is light at the end of this tunnel.

    Now here is their trick. Each payment generates a volume of paper for your records. You assume all papers are copies of the original forms. The original contract is the only stack of papers that refer to the 1 year deal. So if you assume they all state the same and decide to forgo keeping the first large batch of papers (because you have to sign a new contract with each payment and each payment generates a large sheaf of papers), you now have no proof of that little clause in the original contract. That's their hook. I have heard of other clients bamboozled this way, so I do think they are the best to use. But read your first contract and don't replace it with later copies which you think are exact copies, because they are not.

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    Customer ServicePriceStaff

    Reviewed Oct. 30, 2013

    My husband and I took out a 1,600 dollar loan to pay some bills. We unfortunately had no other choice at the time. We made a payment every month on time of 220 dollars. Seemed a little high to me but what else could we do but pay it. A year into the loan, we still owed $1,250.00. Finally it got to be too much, we could no longer make these payments and continue to pay our other bills. I made a deal with my brother to buy the car for the amount we still owed. I talked to Title Max and they said anyone can call in and make a payment on your account. I verified with them that all they could do was take a payment, nothing more. They can't discuss our loan, they can't give any information, nothing.

    My brother calls to make the payment and the manager proceeds to tell him all of my loan information. Then she goes on to tell him how my husband and I are screwing him in this deal and he should back out now before it's too late. My brother calls me and he's mad and yelling and telling me all this stuff that they told him. None of it was true. What they could possibly get out of blocking the sale is beyond me. They were getting their money.

    I call them and their response to me was "Oops, it was a mistake to give your information out but your payment is due today. How would you like to pay?" My response was a big fat ** YOU and told them I was not paying another penny on this car nor would they repossess. They voided out the contract when they violated my privacy. Needless to say that did not go over well so they had the general manager contact me. It took me two weeks to get them to admit to being in the wrong and the only thing I got out of this deal was a 600-dollar credit to my account and that was only after I threatened a lawsuit. In the end my brother paid off the car and he got the title. The manager of the store was fired to shut me up.

    This is a horrible company. They have no problems violating people's privacy. They call your references and tell them exactly who they are and what they are calling for. They charge horrible interest rates and they explain their actions with an oops. I would highly recommend going bankrupt before taking a loan with these people.

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    Price

    Reviewed Oct. 19, 2013

    I got a title loan from Title Max for 500.00 in May of this year. I paid 100.00 4 times, 3 more payment of 80.00. Why do I have a balance of 504.03? I paid 640.00 already. Title Max is scamming the consumers. It will be next year, this loan is paid off. Title Max has very high interest rates. Something should be done about those very high interest rates. I’m calling for a boycott for all of the Title Max nationwide; unfair to the consumers.

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    Customer Service

    Reviewed Sept. 17, 2013

    Can anything be done if someone puts your name in for a reference and didn't bother to tell you? My nephew got a loan and put my daughter's name down for contact (without her permission). The car has broken down and it's shot. He still owes money on it, has told them where to go get the car and they continue to call my daughter...

    HELP.

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    Customer Service

    Reviewed Aug. 8, 2013

    I'd received a title loan from this company. I was paying so far in advance that I had no worries. After a few months, I wanted to renew my loan. So I renewed my loan, then asked about the one month in advance payment that has already been credited to my old loan. I was told, "The money that was paid in advance does not count towards renewal of the new loan." So now my question is, "Do I get that money back, or will it be applied to the new loan?" The answer to my question was, "Negative, Ms. There will be no money applied or reimbursed." I said, "Thank you, and we're done."

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    Customer ServicePriceStaff

    Reviewed Aug. 2, 2013

    My incident happened in Baytown, TX. Went in for a $1000.00 loan. Things have been rough this year, I live off of Social Security income. I had to take custody of my 3 adorable grandchildren. So money has been really tight. The manager said I qualified for the "MAX" amount that being $5000.00. Therefore, I was thinking I would pay off my credit cards, and be debt free. Put the kids in summer camp, YMCA, and other resources that would benefit the children. This being at a 10.74% interest rate.

    WOW, At first payment, to my surprise, all I was doing was "paying the interest." I owed more monies than I had borrowed!!!!! I had never been to a "loan shark" before to borrow money. I had to get a loan, from a bank, get my mother to co-sign due to the fact I owe more than I make... Well, most of us have been there.... Just, do yourself a favor... NEVER, EVER, NEVER go to Title Max. Unless you plan to lose your vehicle before-hand. They have got to be the worst, just classified as a "Loan Shark" in my opinion. At first, they were nice, but come first payment, even the attitude and customer service is totally reversed. To the gentleman who sent in a complaint about being terminated from Title Max. Count that as being a blessing. Even though I am sure they ripped you off, at least you're not part of that team anymore.

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    Punctuality & Speed

    Reviewed July 18, 2013

    Went to Title Max, got 820 dollars. I was 30 days late due to death in family. I went in to talk to them. They gave me a week to pay. Went to pay the week I was supposed to pay. Wife got into a car accident, went to hospital. I was 32 days late. They repo my car. They said they sent me certified letter to go into the 90-day agreement payment. Never received it. Kept telling me he sent certified letter. How can I receive a certified letter without signature and them not getting proof? They get a copy submitted by post office saying I signed for letter. Well guess what? They don't have one so they breached the contract. Now my car is going to auction company. TitleMax are scammers, liars. I've got 4 kids and my vehicle is gone. Now what? We as customers should have some rights in this situation.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed July 17, 2013

    My loan with Title Max was due on July 1, 2013 but due to medical expenses that came up for a family member that I'm responsible for with breast cancer, I was not able to make the due date. I contacted the manager at the branch first by phone and later came in to set up an arrangement and at that time submitted documents to prove the expense issue. The manager made copies of the documents and also took a photo of my license and stated it was needed to support the arrangement. I sat down with the manager, we set up the arrangement date and was told that as long as the date is kept there would not be an issue.

    Four days later and before the arrangement date, a towing company shows up at my residence and proceeds to pick up the car, when I asked what was going on since no one had called, emailed, text or otherwise communicated to me from Title Max that there was a problem. The driver stated that they had orders to pick up this vehicle from Title Max. I then called Title Max and they stated the manager you spoke with is not in and no one else has any information on your case, try calling tomorrow he should be in. In addition they have added towing, storage, handling and late fees to the original amount. This not a new account and was current up to the July payment and on the record since May of 2012.

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    PricePunctuality & Speed

    Reviewed July 10, 2013

    I have taken a loan on my car title not realizing I am dealing with one of the worst company that ever existed. They charge 150% interest p/a and if you are late one day, they start calling you like crazy and they repossess your car if you are 10 days late. And, on top of that, they send gangsters to your house to scare you. Please anyone, don't deal with this company. You'll be sorry.

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    PricePunctuality & Speed

    Reviewed July 2, 2013

    This situation I put myself into, but for all else... do not get involved with Title Max or any other title loan company. All they want is to give you money - take the interest payment and feed on the desperate and someone having a bad luck situation. We were given the top dollar amount for our car due to my husband being in almost grave condition in the hospital... I was grateful at the time. But after months of not having that top dollar amount, I pretty much just tore up the cash I would give them each month since it does not go to the principal unless you pay more than the interest payment, which is an outrageous amount.

    When I pretty much had to have no choice but to trade the vehicle in to get rid of the payment, then they added all the interest payments against the amount loaned. So it was hard to even trade my vehicle in and get the same amount of money they loaned. Just a warning - unless you know for sure you are going to pay off the loan the next month, find another way to at least be paying towards the vehicle each month and not just throwing money away.

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    Customer ServiceStaff

    Reviewed June 25, 2013

    Employee named Teresa @ store#12672 Broad River Rd. This employee waited until I paid my account off and decided to approach me out in the parking lot to ask me what problem I had with her. She is very unprofessional and when she calls you, she thinks you owe her forty acres and a mule, yelling in your phone, demanding your call. She needs to go to customer service one-on-one class. All this happened after I was in my car!

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    Customer ServicePricePunctuality & Speed

    Reviewed June 4, 2013

    I took out the TitleMax as an emergency to pay my rent. I regret taking the TitleMax out because it’s been a year, and I paid more than the minimum balance every month for a year and owe $2,000 when my loan was only $1,500. The manager told me I would benefit by paying month to month because it would increase my credit, but in actuality, all it did was increase my interest. I certainly regret this. I rather preferred committing a crime (just kidding). But seriously, when I do call to make a payment, the phone is off all day so I get a late fee even though they’re not picking up their phone. Don’t use a TitleMax pawn unless it’s your LAST OPTION and intend to pay it off within the next month.

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    StaffProcess

    Reviewed May 14, 2013

    I was employed by this company for 4.5 years as a general manager during which I performed all requirements of my employment well over and above, attaining many company awards for top performance, etc. When it suited their program, they terminated me. This is a right to work state so even though I have never had any violations or performance issues, I understand their right to do this (I have read many other complaints which indicate this is normal company practice). My complaint is unpaid wages. I was paid a base salary + monthly performance bonus. My salary represented less than 50% of income and barely covered my expenses. I was required to use my own vehicle (600 miles per week) and purchase supplies for marketing out-of-own-pocket. I was formally instructed by two of my direct supervisors not to try and claim this expense as it would hurt my chance of keeping my job.

    On termination, I was only paid base salary, no bonus. I was let go on the 10th April and was owed a bonus for March ($3500). The company is refusing to pay this or pay the 82.5 hrs pto accrued "per co. policy". I do not believe a company can legally not pay monies owed which have been legitimately earned. The labor board informed me this is something I must pursue through the courts as a bonus is considered a benefit, not a wage. This company has fired 7 GMs in my district (only 11 GMs in district) in the last 6 months, all timed in the same way as to avoid paying money earned by these people.

    It is very peculiar that my termination was performance-based; however, I was by far the highest performing office in the district consistently for over four years and the money they are withholding is my performance bonus for the previous month. If there is an attorney out there that thinks I have a leg to stand on, I would appreciate some advice. This company has over $850,000,000 on loan right now at a min. of 120% APR, in some cases 300% and operates the most deplorable business/employee practices which at best are at direct conflict to labor laws and frankly illegal in my opinion. A quick review of job review sites will show my experience is definitely not isolated and is the "norm". If anyone has a suggestion, it would be greatly appreciated.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed April 27, 2013

    I have had a title loan for quite some time. I pay it every month. On time, mostly, but as the money I borrowed has been repaid and it is all interest now, I really resent the fact that someone called my banking officer and told them who they were. My banker said, "She has a title loan?" The agent said, "No, she applied for a job here." Not so, and my banker knows me and that I am disabled. The incessant harassing calls are annoying. No one is going to let their car be repossessed unless they have to. The manager Craig told me that was not going to happen again as I was so angry and there was no need for it. Today I got the first call from Matt. My payment, a term I question, was due the day before yesterday. He said I do not have 10 days to pay with a small interest added on top before I have to pay a huge penalty, which I have in the past paid (which I might add, no complaint). So when did this change?

    The thing is that the huge payment you are penalized with does not go to Title Max. It goes to their lender, henceforth the harassing phone calls. I am almost 69. It's clearly easier to attack an old woman who is disabled than a big hulking man who may lay and wait for you certainly, but less than 48 hours is unreasonable. To all those who say pay your bills on time, my loan has been repaid. I am now paying the racketeering fees. There is a possibility that this company could get $33k from me should I live that long or the car live that long for a $1,000 loan. Something needs to be done to prevent these people from being able to racketeer. After they have claimed 200% over the loan that was made, that should end the whole thing. But to have to renew the loan every month, you know there is no end.

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    Punctuality & Speed

    Reviewed March 12, 2013

    I used Title Max because I needed a short-term loan to pay my rent and monthly expenses. I borrowed $1615 and paid it off in 30 days. My payoff amount was $1808, which wasn't bad to me at a $193 finance charge. If I had taken two years to pay, I would have ended up paying over $5,000 for a $1600 loan. I was aware of this when I took out the loan that's why I made sure I paid it off in 30 days. If you do not have the means to pay off the loan quickly, do not do this. It’s not worth losing your vehicle over. I had a pleasant experience only because I had an emergency situation and had means to pay it off quickly. I would never use them as a long-term lender though. It is easy to get the money you need quickly, but it can definitely take advantage of people who are desperate for money and do not have the means to pay off the whole amount quickly.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 29, 2013

    I admit I have not been timely on the payments (I got released from my job of 12 years right after taking the loan but still get SSI every month). I am and have made all attempts to make this a successful business transaction. I misunderstood payment dates as well as a few other things. I get called every day, harassed to the point my doctor put me on meds. I am a single mom of a disabled (blind) 4-year-old and need my old car. It is a 1990 Toyota. I will be making payment any day now, I thought today, but did not know my SSI needed a review today. So tomorrow I will do a review and make payment as well as have an insurance pay out coming in the next few days to pay this loan in full.

    I was not surprised I was not believed but, at the same time, Customer Service could give me a full 30 days delinquent before harassment terms were invoked. They are demeaning and trusting and surprise me. I do not and cannot lose my car. I have a special needs child who needs medical help continuously. I can't even talk to them any more. I need a mediator to successfully conclude this deal and was told off, hung up on by instant chat now, a person named "Julie" and no help in commencing a successful business deal.

    Why are you all in business if you do not understand bad things happen to good people? If I get through this, I will never take out a loan from such a place and I will wait on my divorce and bankruptcy to go through and do business the old-fashioned way with a bank.

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    Customer ServiceStaff

    Reviewed Oct. 24, 2012

    I was assaulted by a repo company Title Max (Greenville, SC on Laurens Rd) hired to repo a vehicle that belonged to an acquaintance of mine. I explained to the repo guy I needed to get my purse and phone out, and he physically pushed me away from the vehicle. I attempted again, explaining I needed my purse and phone. He grabbed me and pushed me once again. First, it wasn't my vehicle and I'm a 54-year-old small-framed woman. There was absolutely no reason for this man to put his hands on me. I hold Title Max as responsible as the repo company, as the repo company was working as an agent.

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    Price

    Reviewed Oct. 6, 2012

    I think the states where they do business and make loans in should put a cap on the interest rate they can charge. These loans are 12 to 24 months long and the rate they charge is really no better than a legal loan shark. I have paid 12 months on a 24-month title loan and I still owe the principal amount of the loan.

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    Punctuality & Speed

    Reviewed Aug. 30, 2012

    I took out a loan on 7/25/12 for 30 days. I called the general manager of TitleMax in Dallas, TX on 8/21/12 to advise that I would be in to pay in full on 8/24/12. I went into the store on 8/24/12, which was the 30th day of the loan, and was told that they had submitted my title to the Texas Department of Motor Vehicles on 8/23/12. Although their loan has been paid in full (on time), I still have no title to my car. **?!

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    Customer ServicePriceStaff

    Reviewed July 9, 2012

    I fell behind due to a tragic family accident that claimed the life of someone very near and dear to me and lost my father all within 3 months. While all of this happened, I also had my appendix taken out. So, needless to say, I missed a lot of work. I was bullied into taking the full $5,000. I was making payments on time until all this happened. I tried to make them as much and as fast as I could.

    Well, a week before I told them I was paying it all off, they repossessed my truck. When I got it back, It looked like someone had a field day taking what they wanted and now, of course, they say, "we don't know," where my items are. They wouldn't give me the district manager's name and were very rude. It took them almost a whole week to answer. Some business! They just take what they want because they know they can. I was told it wasn't their problem to take out a police report. What a joke these people are - affordable, yeah, right.

    Take it from me. Never take out a loan with them. They should be banned. JI called the very next day and told the manager that my birthday money was above the driver's side visor. That was gone, but my card was still there. He said he was offended that I would implicate him. But he couldn't tell me where it was. Beware.

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    Reviewed June 29, 2012

    Title Max repossessed my vehicle 7 days ago. It said it's Missouri law that I receive a right to cure notice within 48 hours. I have received nothing. What are my options here if they fail to notify me and time has passed for me to get my vehicle back?

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    Customer ServiceStaff

    Reviewed June 27, 2012

    TitleMax repossessed my car for one payment and then said they sold my car for $600, and that I owed $612. But I came to find out, they contracted the car out to a dealer to be sold then charge me $612, on top of what the car sold for. This is fraud upon them. Then, there was stuff still in my car and the tow people, which was Nationwide Recovery (Dan Phellips) owner and operator or the ones at the tow lot, stole the stuff out of it and said they didn’t. The Kansas City, Mo police was standing there when I confronted them and did nothing or didn’t even ask any questions. I have the box model and serial number of which the GPS came in. The title to a trailer in which the next day I had to LIC and reg. to a boat and the trailer was all in there, along with a brand new set of jumper cables, all gone. When talking to TitleMax, their response was, "Oh well, don’t know what to tell you, contact your insurance company."

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    Customer Service

    Reviewed June 12, 2012

    Loan payments - My monthly payment’s minimum payment does not come off my balance. I was told it stays the same but there is no answer where the minimum payment goes.

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    Customer ServiceStaff

    Reviewed April 17, 2012

    They call to harass us all the time, then accepted our payment. Then in the middle of the night, took the truck after talking to my husband for over 20 minutes letting them know payment will be on the 3rd of the month because I am on disability and have only one check a month. They said good, then took the truck anyway. So why should anyone ever want to get them to help you? This company is a ripoff, you accepted our payment then took our truck. Why take payment then take the vehicle? This is just wrong and illegal here.

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    Customer ServiceStaff

    Reviewed March 27, 2012

    I decided I was going to make my payment like I should but went past March 3, 2012 and got a phone call from Title Max on Mauldin road here in Greenville. I got a right to cure by March 5, 2012. They gave me until the 25th to pay but they are calling every week wanting money. If they look at the paper of legal things they are not supposed to do, they do them all. They call all your references and come to your house and have general managers call you. I'm going to give their district manager a call because I'm not 30 days late. But they harass people to death.

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    PriceStaff

    Reviewed Feb. 15, 2012

    I borrowed $1,400.00. Out of this loan, the secretary of the state gets $175.00. I'm disabled, and on a fixed income. Once I received the loan, I received a letter from Title Max. I explained that there is a mistake in the interest rate, which is 355% or more. The next day, I submitted $800.00 to the $1,400.00 loan. I got this loan in 2008. I have been making payments in 2011, and still have thousand dollar balance. So far, I have paid $6,600.00 in total. This is madness! Help! My car is a 1999 Chrysler, appraised at $1,700.

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    Punctuality & Speed

    Reviewed Jan. 28, 2012

    I had a title loan in Greenville, SC on White Horse Road. It was a very bad time with them. I got $5.000.00 loan and I paid right at $10.000.00 to them in one year but they still gave me a hard time. My father-in-law loaned me the money and I got my tile back.

    Do not go to TitleMax. It should be put out of business for good. The way I see it, they owe me $5.000.00.

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    Reviewed June 29, 2011

    They could not get me on the phone, so they called my mother. She is very sick (has MS), and told her I needed to get my stuff out of my car, or they were going to report it. We just had a death in our family, and that was the reason they could not contact me. I think that what they did was very wrong. It is I who had an account with them, and they had no right to upset my sick mother. My sick mother was upset by the issue while we was also dealing with the sudden death of a family member and dear friend.

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    Reviewed Nov. 18, 2010

    Do not deal with Title-Max. They make more than drug dealers.

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    Reviewed Aug. 12, 2010

    I am 10 days behind on my payment. I got laid off and I am waiting on a settlement. I called and told them this. Also, my sister is dying from cancer so I am in NC. They are constantly harassing me and my husband 4-5 times a day. It is like they don't hear me. I don't care paying the interest if they can only wait till I get my money and quit harassing me.

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    Reviewed Jan. 15, 2010

    i went to try to pay them $150.00, and he refused my money. Tom told me to go borrow the money from somebody. The loan is not in my name; it's in my husband's name.

    They called me everyday 3 to 4 times a day. My husband is a truck driver, and he has been out of town since December 2009. I told Tom that I just stared my job and I would pay him what I could, because I have 5 kids to take care of and I only work 26 hours a week. I have not been late until December's payment. they charge me $8.41 a day everyday I'm late. My payments is $290.00 a month; it's up to $588.00 now.

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    Reviewed Aug. 6, 2008

    TitleMax was given the title to my Van in a title loan transaction. I subsequently filed Bankruptcy, and through the Bankruptcy Court this loan was paid in full. The loan was paid off on 7/6/06, I have not been able to get my title back from TitleMax. I have made 4 phone calls since May of 2008, each promising to return my title and provide a lien release. The only thing I have received from them is the lien release, dated 6/16/08.

    I now live in Virginia and the Virginia DMV needs the title as well as the lien release. Rashida, whom I've always spoken with said that the titles are sent to corporate, and i was told "who knows where they go from there." I feel it is there responsibility to return my title so that my van can be titled in Virginia where I now reside.

    All I want is the title that they took or for them to get me a duplicate title so that I can get my Virginia title. I can provide copies of the Bankruptcy papers where the debt is shown paid, and the lien release. I have gotten virtually no cooperation from TitleMax. There slogan is "Get your title back with TitleMax." If they advertise it, they should do it. I feel they are responsible and I should not have to spend my money to get the title back. I feel they should have to provide me with my original title or at there expense get a duplicate title to me ASAP. Seeing as I now live in Virgina and have no way of getting a South Carolina title.

    If TitleMax does not provide the title, I will have to work with the South Carolina DMV from Virgina to resolve this, which will become very costly to me. I feel that this is there issue to resolve at there expense not mine. I should not have to spend my time and money on any of this. I've already lost money in cell phone minutes trying to deal with these people. This has also been an extremely difficult time because I have an anxiety disorder and has caused me to have several panic attacks which take time away from my 3 children and husband. My anxiety on this matter has become extremely high and will only get worse if something is not done on this matter.

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    TitleMax Company Information

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    Company Name:
    TitleMax
    Year Founded:
    1998
    Website:
    www.titlemax.com

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