TitleMax Reviews

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About TitleMax

TitleMax is one of the largest title lending companies in the nation, offering car and motorcycle title loans at competitive rates. It strives to provide a superior level of customer service as it helps thousands of people get the cash they need with a title loan. The company has thousands of convenient locations.

Pros
  • Receive up to $10,000
  • Get funds in as little as 30 minutes
  • No bank account required
  • No credit score requirements
Cons
  • Pawns only available in Georgia
  • Loans only available in 14 states

TitleMax Reviews

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    How do I know I can trust these reviews about TitleMax?
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    Page 5 Reviews 435 - 635
    Verified purchase
    Customer ServicePunctuality & SpeedLoan Process

    Reviewed Nov. 4, 2025

    I decided to give TitleMax a try after I passed by one of their locations. The loan process was surprisingly quick, taking just a few minutes to complete. I found the customer service to be pretty good, which was a pleasant surprise.

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    TitleMax
    Response from TitleMax

    We’re so glad you enjoyed your time at your local TitleMax!

    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 4, 2025

    TitleMax left a strong impression on me with their excellent customer service. As a returning customer, I consistently experience swift service without any issues. I'm always impressed by how efficiently their representatives handle everything—I was in and out in no time during my latest visit. Overall, my experience with TitleMax has been positive.

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    TitleMax
    Response from TitleMax

    We appreciate your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience at TitleMax.

    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed Nov. 4, 2025

    My experience with TitleMax's loan process was smooth and efficient—I simply walked in, explained my needs, and they promptly handled all the paperwork. What stood out to me was their excellent customer service, which made the whole experience quite pleasant. I'd give them a top score.

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    TitleMax
    Response from TitleMax

    Thanks! We are grateful to have you as a valued customer at TitleMax.

    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed Nov. 4, 2025

    Having had prior work experience with TitleMax, I found the loan process to be quite straightforward and efficient. Everything progressed smoothly, ensuring a quick in-and-out experience without unnecessary delays. The customer service stood out as well, with the representative being notably friendly and helpful. Overall, my interactions with TitleMax were positive.

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    TitleMax
    Response from TitleMax

    Thank you for sharing! Our team members work very hard to understand and meet our customers’ needs, and we are glad you had an outstanding experience at TitleMax.

    Verified purchase
    Customer ServicePunctuality & SpeedOnline & AppBillingEase of UseLoan Process

    Reviewed Nov. 4, 2025

    I've been dealing with TitleMax for years, and one of the things I appreciate most about them is their reliability—they consistently come through with the funds I need. The loan process is generally quick and easy, which is pretty convenient.

    In terms of customer service, I found it to be really good as well. However, I did face some challenges with their website. It was a bit difficult to navigate, which led me to prefer paying in person. If they could improve the online payment options and the dashboard functionality, it would enhance the experience significantly. I've attempted using different devices and even thought it could be a time-of-day issue.

    Overall, TitleMax is pretty decent, and I would give them a solid rating if the online issues were resolved.

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    TitleMax
    Response from TitleMax

    This review made our day! Thanks for sharing your experience at TitleMax.

    Verified purchase
    Customer ServicePunctuality & SpeedLoan Process

    Reviewed Nov. 4, 2025

    Having dealt with TitleMax for years, I've always found their loan process to be quick and convenient, which is a major reason I keep going back. Their customer service stands out every time. This last experience was no exception. The young lady who assisted me was exceptional, exemplifying the great service the company consistently provides. These positive interactions make the necessity of securing a loan much smoother. Her kindness and attentiveness reassured me that I'm dealing with people who genuinely care about their customers.

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    TitleMax
    Response from TitleMax

    We appreciate your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience at TitleMax.

    Verified purchase
    Customer ServicePriceStaffLoan Process

    Reviewed Nov. 4, 2025

    Overall, the lending process was quite smooth and didn't take too long. The customer service was commendable, especially thanks to a kind lady who was very helpful throughout. TitleMax effectively assisted me out of the financial situation I found myself in. They made sure to explain everything clearly, which left me fully informed about the terms of the loan. Although I gave a rating of 3 out of 5, it's worth noting that my experience was generally positive.

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    TitleMax
    Response from TitleMax

    We are so glad we could help you! Let your local TitleMax know if you need anything else.

    Verified purchase
    Customer ServiceLoan Process

    Reviewed Nov. 4, 2025

    I had used TitleMax a long time ago and went with them again recently. The loan process was fairly simple, and I found their customer service to be very good. The overall experience was positive, particularly when dealing with the documents needed for the loan.

    I'd recommend TitleMax as far as their loan goes. It's easier to get your car back. I've had one that did not go so good. The first one I went through them, I was able to get my car back. The second time, I was in a lot worse-off spot so I was unable to. But it's nothing because of them. It was all because of me.

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    TitleMax
    Response from TitleMax

    We appreciate your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience at TitleMax.

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Nov. 4, 2025

    Going through the loan process was smooth, with no complaints on my end. The customer service stood out as exceptional; the team was quite easy to work with. All in all, I have zero negative remarks about my experience with TitleMax—everything was great. I would highly recommend their services.

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    TitleMax
    Response from TitleMax

    This review made our day! Thanks for sharing your experience at TitleMax.

    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 4, 2025

    My overall experience with them was wonderful. The in-store representatives provided excellent customer service, making the entire lending process smooth and accessible. The whole experience was easy and convenient, which has positively impacted my financial situation. I could confidently recommend TitleMax to friends or family seeking similar services.

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    TitleMax
    Response from TitleMax

    We appreciate your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience at TitleMax.

    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan ProcessRates

    Reviewed Nov. 4, 2025

    My experience with their lending process was quite smooth, and their customer service really stood out - especially a very helpful lady who assisted me. The paperwork involved wasn't overwhelming, but the overall process did experience some waiting time, specifically for the loan approval and check processing. Nonetheless, I found the staff at the office very efficient, making the wait more bearable. I'm content with my experience and would rate it a solid 4 out of 5.

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    TitleMax
    Response from TitleMax

    Thanks. At TitleMax, we take pride in providing excellent customer service.

    Verified purchase
    StaffLoan Process

    Reviewed Nov. 4, 2025

    Going into the TitleMax office, I was greeted with friendliness, which put me at ease. The representative I interacted with was notably knowledgeable and informative. Her understanding of the system was impressive, and she explained how things worked clearly, which I appreciated.

    However, one area that I felt could be improved was the way loan amounts are presented. I received the maximum amount I was eligible for, but I wasn't given the opportunity to choose a lesser amount, which might be useful for future customers to know.

    TitleMax is a good place to consider if you're in need of financial assistance. I would recommend asking plenty of questions, especially if you're unfamiliar with the process, to ensure everything is clear.

    On a personal note, getting the advance from TitleMax was instrumental—it allowed me to move forward financially, and since then, everything has been running smoothly. Overall, I'm content with the experience.

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    TitleMax
    Response from TitleMax

    Thank you for taking the time to share. Your review means a lot to our team!

    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan ProcessRates

    Reviewed Nov. 4, 2025

    I've been dealing with TitleMax for years and have always found their loan process to be quick and straightforward. As long as you have the right documents, everything goes smoothly. Their customer service is friendly and knowledgeable, always ready to answer any questions.

    However, something that I wish could be improved is the interest rates, as they tend to be quite high. Because of this, I generally prefer not to recommend their services to others, especially since issues with financial products can have significant consequences.

    Overall, despite the high interest rates, my personal experience with TitleMax has been positive enough that I'd rate it highly from my perspective.

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    TitleMax
    Response from TitleMax

    We appreciate your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience at TitleMax.

    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed Nov. 4, 2025

    The loan process with TitleMax was swift. Although I had to go back a couple of times due to some paperwork issues, the team was helpful and ensured the process was smooth. I really appreciated how fast and efficiently everything was handled. I'd give TitleMax top marks, and I recommend them!

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    TitleMax
    Response from TitleMax

    That’s great to hear! We are glad you had a pleasant experience at your local TitleMax.

    Verified purchase
    Customer Service

    Reviewed Nov. 4, 2025

    I had a good experience with TitleMax. Their customer service was good and they helped me out with any questions I had.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    We’re so glad you enjoyed your time at your local TitleMax!

    Verified purchase
    Customer Service

    Reviewed Nov. 4, 2025

    The lending process took quite a while, which was not what I had anticipated. During this process, the communication and customer service were just okay and left room for improvement. Ultimately, my experience could have been better.

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    TitleMax
    Response from TitleMax

    This review made our day! Thanks for sharing your experience at TitleMax.

    Profile pic of the author.
    Verified purchase
    Customer ServiceSales & MarketingPunctuality & SpeedStaffBillingLoan Process

    Reviewed Nov. 3, 2025

    Customer service started with Precious who was the representative who made my appointment with the TitleMax located on University in Denton. She answered questions I had regarding my concerns that I might not qualify for a loan. Whereas she couldn’t guaranteed that I would qualify, she let me know the process would be like. She was very knowledgeable and friendly. After that, I met with Francisco at the Title Max location. Francisco was amazing! Very pleasant demeanor and was very knowledgeable. He didn’t pressure me into anything and made sure I was comfortable about the amount I was getting. Explained to me the amount of each payment I would be making each month and the date to make the payment. Very pleased with Title Max and will definitely be making referrals!

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    TitleMax
    Response from TitleMax

    We appreciate your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience at TitleMax.

    Verified purchase
    TechPricePunctuality & Speed

    Reviewed Nov. 3, 2025

    Would not recommend it. They quote my vehicle for 800. I asked for 500. Three days later I came back to see if I could get more money then they said I only could take out five altogether after they quote my vehicle for eight. So in three days my vehicle lost $300 in value. I came back and give them $300 and ask one more time how much can I get out and they said only $100. So I took out $500 after they said I can get $800 paid them $300 within two weeks and only $100 went to the vehicle. I think this is be and I don’t plan on paying anything no more. I’ll drop off the vehicle in front of the building tomorrow. They can have it.

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    TitleMax
    Response from TitleMax

    We would like the opportunity to discuss this with you further. Feel free to reach out to us at 1-800-804-5368.

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Nov. 3, 2025

    I was with TitleMax a year ago, and when my car got hit, I got my car loan paid off. I ended up getting another car and needed another loan. So I went back to the same location because that location, to me, felt like home.

    One of the standout features of TitleMax that I appreciate is the simplicity of their process. You just need your car title and basic information; the car itself serves as the collateral. This straightforward method makes obtaining a loan relatively easy.

    The customer service at my local branch has consistently been excellent. I've gotten to know some of the staff for their friendly and supportive approach, and I’ve always enjoyed my interactions with them.

    Overall, my experience with TitleMax has been smooth and satisfying. Their efficient process and friendly service are why I chose them again when I needed help.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    We appreciate your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience at TitleMax.

    Verified purchase
    Customer ServicePunctuality & SpeedStaffRates

    Reviewed Nov. 2, 2025

    My experience with TitleMax's customer service was good and it didn’t take long to finish the process.

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    TitleMax
    Response from TitleMax

    Thank you for taking the time to share. Your review means a lot to our team!

    Verified purchase
    PricePunctuality & SpeedStaffLoan ProcessRates

    Reviewed Nov. 2, 2025

    Getting a title loan through TitleMax was straightforward and easy, taking roughly 30 minutes to complete at their location. The representatives were not only efficient but also very polite, making the experience pleasant. If a friend were to ask me about TitleMax, I'd recommend the location I visited for its speedy and courteous service. But the pricing could have been better.

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    TitleMax
    Response from TitleMax

    This review made our day! Thanks for sharing your experience at TitleMax.

    Verified purchase
    Customer ServiceStaffBillingLoan ProcessRates

    Reviewed Nov. 2, 2025

    The customer service at TitleMax was efficient, allowing me to complete everything conveniently during a lunch break. However, I did encounter an issue when discussing loan repayment options. I had clearly understood that my interest payment should decrease if the principal was reduced significantly, but the staff seemed a bit unsure about this aspect. It seemed I knew more about the intricacies of interest than the representative.

    Despite this small hiccup, my overall experience was good. I would recommend TitleMax for those seeking a straightforward process. Overall, I would confidently rate my experience as a solid 4 out of 5.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    We’re so glad you enjoyed your time at your local TitleMax!

    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed Nov. 2, 2025

    TitleMax was quick to approve my loan application, which was a crucial factor for me. My experience involved taking out a title loan, and the process was surprisingly straightforward and fast, wrapping up in just about 5-10 minutes.

    The interactions I had with the lending processor were positive; they were knowledgeable, kind, and courteous. My overall experience with TitleMax positively impacted my day-to-day life, providing a smooth and efficient service at a time when I needed it.

    I heard about TitleMax from a friend and I'd gladly recommend it to a friend as well based on my experience.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    We appreciate your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience at TitleMax.

    Verified purchase
    CoverageStaffLoan Process

    Reviewed Nov. 1, 2025

    I recently made the choice to try TitleMax for a spur-of-the-moment title pawn on my truck. I simply rode by and decided to give them a chance, as I was familiar with pawn shops. My overall lending experience with them was great — the process was completed in less than two hours despite some technical issues with their devices.

    The lady who helped me was excellent. We chatted about various topics, and she made the entire experience fantastic despite the picture-taking delays due to equipment glitches. While obtaining the loan didn’t significantly disrupt my daily life, it provided the funds necessary to cover certain urgent needs.

    I am thoroughly satisfied with my experience at TitleMax and the exemplary service I received from the staff member — beyond what I expected given the brief delay. Hence, if I were to recommend a lending service to a friend, TitleMax would definitely be the one.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    We appreciate your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience at TitleMax.

    Verified purchase
    Customer ServicePricePunctuality & Speed

    Reviewed Nov. 1, 2025

    I pawned my title through TitleMax the past couple of weeks. I'm waiting on them to call me now and say that my title is ready to be picked up. In terms of the lending process, they were reasonably efficient. However, the amount for my vehicle was somewhat underwhelming; it was quoted at $300, which seemed low. Nevertheless, my overall interaction with them was positive. Their Magnolia location in East Tennessee is where I went.

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    TitleMax
    Response from TitleMax

    We would like the opportunity to discuss this with you further. Feel free to reach out to us at 1-800-804-5368.

    Verified purchase
    Punctuality & Speed

    Reviewed Nov. 1, 2025

    The experience was quite smooth, as TitleMax handled everything professionally and courteously. Although it has been a while since then, I can recall that their service was fast, which was a notable advantage. I originally heard about TitleMax a few years back while looking into it. My girlfriend reminded me about them, which prompted me to choose their services.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks! We are grateful to have you as a valued customer at TitleMax.

    Verified purchase
    Customer ServicePricePunctuality & Speed

    Reviewed Nov. 1, 2025

    I discovered TitleMax through an internet search and the lending process was smooth and efficient. I initially began the process over the phone, which was quick. When I visited the office in May for the appraisal, they examined my car and provided the appraisal they had previously quoted. The customer service I experienced was prompt and reliable. Overall, the experience was seamless.

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    TitleMax
    Response from TitleMax

    We appreciate your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience at TitleMax.

    Verified purchase
    Customer ServiceSales & MarketingStaffRates

    Reviewed Nov. 1, 2025

    TitleMax is a company both my mother and I are familiar with. What keeps me coming back to them is the inviting environment; it's always calm and relaxed, quite unlike other high-pressure dealership settings. The customer service at TitleMax also stands out, particularly with the sales team and the business office staff. They performed exceptionally well throughout the entire process, providing assistance with professionalism and care. On a scale of 1 to 10, I'd rate my satisfaction at around an 8 or 9, reflecting the quality of service I received.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    We appreciate your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience at TitleMax.

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Nov. 1, 2025

    When I first applied for a loan with TitleMax, things went smoothly. But the second time was more complicated because I share an account with my husband. I found out I needed to provide pay stubs due to this, which was an inconvenience since I had to make an extra trip to bring them to their office. Despite this, the customer service was commendable. The loan officer was patient and worked with me through the mishap, so I hold no grievances against her. If I need money again, I wouldn’t hesitate to return to TitleMax.

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    TitleMax
    Response from TitleMax

    Thanks! We are grateful to have you as a valued customer at TitleMax.

    Verified purchase
    Customer ServiceStaffRates

    Reviewed Nov. 1, 2025

    The lending process with TitleMax was seamless — the setup, customer service, and everything else was spot on. Surprisingly, everything went a lot quicker than I anticipated. While I'd rate their service at a 5 for overall professionalism and efficiency, I'd give a negative score for their interest rates, which feels steep and questionable.

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    TitleMax
    Response from TitleMax

    We would like the opportunity to discuss this with you further. Feel free to reach out to us at 1-800-804-5368.

    Verified purchase
    Punctuality & SpeedRates

    Reviewed Nov. 1, 2025

    Not long ago, I selected TitleMax for my lending needs. The process was relatively fast; it took about an hour, which was quite convenient. I've known about TitleMax for a long time, just from seeing their presence around.

    When it came to choosing a lender, there wasn't anything specific that drew me to TitleMax over others. It's more about their brand being familiar. Overall, I would rate my experience with them around a 3. There wasn't much additional feedback to provide, but I can say the service met my expectations without any standout issues.

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    Verified purchase
    Customer Service

    Reviewed Nov. 1, 2025

    The loan process was okay. It didn't take too long. I was satisfied.

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    TitleMax
    Response from TitleMax

    We are thankful for customers like you!

    Verified purchase

    Reviewed Nov. 1, 2025

    I saw TitleMax on TV and have done three title loans with them. Everything was good.

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    TitleMax
    Response from TitleMax

    Thank you for sharing! We hope to see you again soon.

    Verified purchase
    Billing

    Reviewed Nov. 1, 2025

    I dealt with TitleMax before and while the overall service was satisfactory and straightforward, I felt that their system of notifying about upcoming payments could use some improvement—ideally, more advance notice would be appreciated. Nonetheless, my experience has been largely positive, and I would recommend them to others.

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    TitleMax
    Response from TitleMax

    Thank you for taking the time to share. Your review means a lot to our team!

    Verified purchase
    Customer ServicePunctuality & SpeedStaffBillingLoan ProcessTimeliness

    Reviewed Nov. 1, 2025

    The loan process was straightforward and quite fast. I presented my title, stated the amount I needed along with my check stub, and everything was wrapped up in 30 minutes. The rep I worked with was excellent, guiding me through every step. She explained the process, payment expectations, and helped me understand the fine print.

    However, I did encounter an issue where my first payment wasn’t automatically deducted as expected. Thankfully, they called me the same day, so I could make the payment without incurring any late fees. Despite this hiccup, I would recommend TitleMax.

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    TitleMax
    Response from TitleMax

    Thank you for sharing! Our team members work very hard to understand and meet our customers’ needs, and we are glad you had an outstanding experience at TitleMax.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Nov. 1, 2025

    I've taken out several loans from TitleMax and have consistently been pleased with my experiences, paying them off without any hassles. I have been a loyal customer for several years, primarily due to their exceptional service and friendly staff.

    The entire application process at TitleMax is impressively quick, typically taking about an hour. This efficiency is just one of the reasons I continue to return to them for my financial needs.

    I can confidently recommend TitleMax to others seeking similar assistance.

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    TitleMax
    Response from TitleMax

    Thanks! We are grateful to have you as a valued customer at TitleMax.

    Verified purchase
    Refunds & PayoutsStaffLoan Process

    Reviewed Oct. 31, 2025

    I was very pleased with the young lady that helped me, I got my answers taken care of and my mission accomplished. Give that nice person a 4%. Thank you very much!!!! I wanted to know more about how long I had to pay back my loan, but I understand you guys don't want to tell it all, but I can live with the information I got!! I appreciate the service I got and will pass it on. I stop by because I was told by a family member that had done business with you all before. I will pass it on to someone else that is looking for someone to do business with. Please keep up the good work. Friendly faces and good manners and you will continue to strive higher and higher, very good people. Thanks again!!!! 11

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    TitleMax
    Response from TitleMax

    Thanks for sharing! Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do at TitleMax.

    Punctuality & SpeedStaff

    Reviewed Oct. 30, 2025

    TitleMax gladstone a number one blaze was best and courteous. Things things went smooth and everything was just as he explained it. If you need cash fast go to gladstone TitleMax. Be good. I think I'm going to take my other vehicle down since I am in a little dilemma.

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    TitleMax
    Response from TitleMax

    This review made our day! Thanks for sharing your experience at TitleMax.

    Punctuality & SpeedStaffLoan Process

    Reviewed Oct. 29, 2025

    Quick, easy process to getting a title loan. Mike very helpful. It was easy to get the amount I needed and approval was fast. Loan was in my acct before I left the TitleMax location. I really enjoyed my time.

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    TitleMax
    Response from TitleMax

    We’re so glad you enjoyed your time at your local TitleMax!

    Punctuality & SpeedStaffLoan Process

    Reviewed Oct. 28, 2025

    As a repeat customer to the Sam Rittenberg, Charleston, South Carolina, TitleMax store, I found it after nearly 10 years between the first time I used the store, and last week, the staff there has just proven once again, how great they are. From the beginning of last weeks conversation, I was speaking with Traci And she was very professional, understanding, with a flare of southern hospitality. A couple days later I went to the store to meet with her and take out a loan against my vehicle. It is at the store that I met with Tiffany for the first time who is new to the company. She had the same qualities as Traci.

    I can see why both of these women were higher for their roles but TitleMax and know they will continue to shine as a beacon in the community well helping those in their time of need. Again, I haven’t been a customer of Thomas for nearly 10 years until last week while return to the original store I dealt with about a decade ago. it was a good decision based off of previous circumstances and experiences, I’m glad I did it, and so thankful I met with these two ladies is able to help me out immensely! Highly recommend them and TitleMax!

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    TitleMax
    Response from TitleMax

    We’re so glad you enjoyed your time at your local TitleMax!

    Verified purchase
    PricePunctuality & SpeedStaffBilling

    Reviewed Oct. 27, 2025

    Quick, easy application. Would recommend to anyone. Very simple process, just a few documents and money goes right in your bank. Friendly efficient happy to assist. Payments are really low and affordable. Sometimes there are even customers appreciation days with food, drinks, and candy. 😉

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    TitleMax
    Response from TitleMax

    Thanks! We are grateful to have you as a valued customer at TitleMax.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Oct. 26, 2025

    Wonderful, fast service!! Would highly recommend to all family and friends. The staff was welcoming and made the whole experience great. They explained everything in detail and made sure I understood what I was signing. The office was clean and organized..

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    TitleMax
    Response from TitleMax

    This review made our day! Thanks for sharing your experience at TitleMax.

    Staff

    Reviewed Oct. 24, 2025

    On arrival I meet with a cheerful young lady named Valeria. She is a new employee at Warner store in Phoenix. She was very nice and was able to help me with my needs. It only took us about 45 minutes to complete this and I was very happy with the way she got things done. I would go out of my way to do this again if needed. Thank you for your time and help. Ray S.

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    TitleMax
    Response from TitleMax

    Thank you for taking the time to share. Your review means a lot to our team!

    Verified purchase
    PriceStaff

    Reviewed Oct. 23, 2025

    Went well. Great cust. service. Good people. Very helpful. Worth the time and I was given complete knowledge of process. Though I don't recall getting a receipt (oops). I may have it, need to check it out. There was an outage so I did have to come back to sign paperwork. That's all I can say.

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    TitleMax
    Response from TitleMax

    This review made our day! Thanks for sharing your experience at TitleMax.

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 21, 2025

    Sofia at Title Max West Valencia Rd. was very nice, knowledgeable of the process and was very efficient at taking care of me and everyone else who was there. I would recommend this location. Sofia has wonderful customer service skills and tries to get you the most for your vehicle

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    TitleMax
    Response from TitleMax

    Thank you! Let us know if we can help with anything in the future.

    Verified purchase
    Sales & Marketing

    Reviewed Oct. 21, 2025

    Ms Lonnell ** needs a bigger desk and/or promotion. Rarely do you find accountability, compassion and patience in a work setting. I was there all day but she made it happen with a smile on her face… That’s a trifecta.. You go Ms Lady!!! I originally applied online which is also an option…

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    TitleMax
    Response from TitleMax

    Thanks. At TitleMax, we take pride in providing excellent customer service.

    Verified purchase
    StaffLoan Process

    Reviewed Oct. 20, 2025

    The lady that assisted us was very good and very professional and I would recommend her to anyone and was impressed with her. If I could compare her to other places we checked on jng this through, she made the difference for us doing this loan through your company.

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    TitleMax
    Response from TitleMax

    Thank you! Let us know if we can help with anything in the future.

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    StaffBilling

    Reviewed Oct. 20, 2025

    My experience with TitleMax was great. Process took about 30-35 minutes. The reps were friendly, accommodating and straightforward.! The reps also showed me a way to make payments online instead of coming to the store. I recommend anyone to titlemax!

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    TitleMax
    Response from TitleMax

    That’s great to hear! We are glad you had a pleasant experience at your local TitleMax.

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    Customer ServiceStaff

    Reviewed Oct. 20, 2025

    I've always had a great experience with TitleMax. This time we had a very nice lady named Debora. She was all about helping us and making us feel at home, she was also multitasking and helping others on phone calls. 👍 Overall experience 😀. I will recommend TitleMax.

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    TitleMax
    Response from TitleMax

    Thanks! We are grateful to have you as a valued customer at TitleMax.

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    Staff

    Reviewed Oct. 20, 2025

    I like that you can fill out an application online, it saves a lot of time. It was a little difficult for me, I'm not very computer savvy, but once I figured it out, it saved me a lot of time and I plan to use it in the future. It's a little high, but it sure helps when you really need it. So it's something to be very careful with.

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    TitleMax
    Response from TitleMax

    Thanks. At TitleMax, we take pride in providing excellent customer service.

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    Staff

    Reviewed Oct. 19, 2025

    I walked in to the office to a greeting and a smile! Meghan made the whole process easy and comfortable. She was very nice to work with and made it all easy to do. From the time I walked in to the time I left, she was very helpful and knowledgeable. Thank you Meghan!

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    TitleMax
    Response from TitleMax

    Thanks. At TitleMax, we take pride in providing excellent customer service.

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    Staff

    Reviewed Oct. 16, 2025

    Mary Ann was amazing, patient and very nice, especially my first time ever applying. I had to leave in the middle of our paperwork, for a job orientation and she was so helpful allowing me handle my business and as soon as I got back to the office we picked up where we left off wan boom thank you ma'am. We need more people like her!

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    TitleMax
    Response from TitleMax

    Thanks for sharing! Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do at TitleMax.

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    Punctuality & SpeedStaffLoan Process

    Reviewed Oct. 16, 2025

    Very easy and friendly to work with. Was a very easy process. Would recommend them to anybody. They answered any and all questions I had very quickly. I would recommend anyone going there for all their loan needs. The place was nice, clean and very inviting. The end

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    TitleMax
    Response from TitleMax

    Thank you for taking the time to share. Your review means a lot to our team!

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    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed Oct. 15, 2025

    Ms. B and Mrs. ** are the nicest people. They take their time and work with you. Great customer service. I will go again. If you need a title loan or any loan, they will help you. My first time and my experience was one of a kind. Thanks ladies.

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    TitleMax
    Response from TitleMax

    This review made our day! Thanks for sharing your experience at TitleMax.

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    StaffLoan Process

    Reviewed Oct. 15, 2025

    She was great..Took care of multiple customers and was very patient..I would recommend them to other customers and friends....I hope to continue doing business with them and get my cash builder up....I think they're the best and easiest to get a loan.

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    TitleMax
    Response from TitleMax

    This review made our day! Thanks for sharing your experience at TitleMax.

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    Sales & MarketingPunctuality & SpeedOnline & AppStaffBilling

    Reviewed Oct. 15, 2025

    Claudia was very professional. I had a very good experience. I definitely recommend it to my friends and family. Everything was fast and clear, using the app is so easy and convenient. Now I can do everything using the app, now I can plan my payments faster.

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    TitleMax
    Response from TitleMax

    Thanks! We are grateful to have you as a valued customer at TitleMax.

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    Customer ServiceStaff

    Reviewed Oct. 15, 2025

    What can I say. I went to the location in Salt Lake City. 935 W North Temple. He was a lone soldier, but his Customer Service was over the top. Very personable. Helped me out of a tight spot. I am forever grateful. If you are looking for a lender, I highly recommend this company and this location.

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    TitleMax
    Response from TitleMax

    Thanks for choosing TitleMax! We appreciate you.

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    Punctuality & SpeedHonesty & Transparency

    Reviewed Oct. 14, 2025

    They were very nice and polite, very fast and explained everything to me carefully, made sure I understood everything. I would definitely recommend my friends and family to them. I couldn't go to a better and nicer place, nice, clean environment and honest, polite workers

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    TitleMax
    Response from TitleMax

    Thank you for sharing! Our team members work very hard to understand and meet our customers’ needs, and we are glad you had an outstanding experience at TitleMax.

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    Customer ServiceStaffLoan Process

    Reviewed Oct. 14, 2025

    Best service from Stephanie. She was so dedicated to doing the right thing for me and in a very professional manner. Justina was also great. She is the reason I went in. She had followed up on my looking for a loan. I went in on desperation due to my emergency. We are living in some hard times and I am grateful that Title Max saw more of me than just numbers. Thank you

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    TitleMax
    Response from TitleMax

    Thanks for sharing! Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do at TitleMax.

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    Contract & TermsCoveragePunctuality & SpeedRefunds & PayoutsStaffBillingLoan Process

    Reviewed Oct. 14, 2025

    Very clean and professional manager and staff. Very knowledgeable and fast and efficient. The team of two are Super but amount I was offered is ridiculous... Your underwriter and loan decision maker need to experience life and perhaps walk in other people's shoes one time. The amount they offer compared to the value of my car is offensive and inhumane. The money is to help my son pay his insurance and tuition fees for UNLV. I had to take what was offered because bills are due .. makes me feel like they are there to steal from the poor and the hardworking people. I am sorry. The manager and staff that helped her were so good and the underwriting people are just bad.... So disappointed and sad....

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    TitleMax
    Response from TitleMax

    We appreciate your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience at TitleMax.

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    Punctuality & SpeedStaffBilling

    Reviewed Oct. 13, 2025

    Quick and easy approval. Low payments. Nice staff. Was in and out within an hour with money deposit in my account. Also have a referral policy. My friend and I also got a 50 dollar referral bonus. The money is deposited straight into your account and payments are easy as well.

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    TitleMax
    Response from TitleMax

    This review made our day! Thanks for sharing your experience at TitleMax.

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    Customer ServiceLoan Process

    Reviewed Oct. 13, 2025

    I had a great experience with Greg ** and would recommend everyone to try TitleMax. Its an easy process. I had my money instantly on my bank card. I also referred my daughter and she had the same great customer service also. If you're wanting to get a loan I'd recommend seeing Greg at Title Max.

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    TitleMax
    Response from TitleMax

    Thanks for sharing! Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do at TitleMax.

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    StaffLoan Process

    Reviewed Oct. 12, 2025

    Wonderful people on Clinton highway. I would recommend them to anyone. They really helped us understand what kind of loans they have and what the best one is to get. My husband also was very pleased with the outcome of the service he received and we will go back again.

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    TitleMax
    Response from TitleMax

    Thanks! We are grateful to have you as a valued customer at TitleMax.

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    StaffLoan Process

    Reviewed Oct. 12, 2025

    I worked with Ed for this transaction. He was very polite, knowledgeable and a great personality. I would recommend This TitleMax for your needs of getting a loan. I was leery to TitleMax. BUT I'm glad I stopped in. HAD THE $$ I Needed in no time at all.

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    TitleMax
    Response from TitleMax

    Thank you for taking the time to share. Your review means a lot to our team!

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    Sales & MarketingOnline & AppStaffLoan Process

    Reviewed Oct. 12, 2025

    The staff at the 83rd Ave location was friendly and knowledgeable. They gave me excellent service from start to finish. Would recommend them to anyone needing a loan. They did a great job at explaining the process and how to manage your loan through the app.

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    TitleMax
    Response from TitleMax

    We appreciate your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience at TitleMax.

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    Punctuality & SpeedStaffLoan Process

    Reviewed Oct. 12, 2025

    The process was quick and easy. There was no wait time once we arrived. The person that helped us was friendly and did a great job. She explained everything and helped us get in and out quickly. I would recommend this Titlemax to anyone looking for a title loan.

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    TitleMax
    Response from TitleMax

    We are so grateful for your kind words and we hope to see you again soon!

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    PricePunctuality & SpeedStaff

    Reviewed Oct. 11, 2025

    Rica was so welcoming and professional and she really was just mazing to do business with and I highly recommend TitleMax because they also can deposit funds instantly to your debit card and make it feel more worth it and I will be sure to recommend all my close friends and fam who may need cash quick.

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    TitleMax
    Response from TitleMax

    Thanks. At TitleMax, we take pride in providing excellent customer service.

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    Staff

    Reviewed Oct. 10, 2025

    I was helped in a time of need and the staff lady who helped me was kind, courteous, with a Christian heart and understand that her job is a important role in making a difference in ordinary people lives, on a day to day basis, again thank you for your help and consideration for others. Job well done. ✅

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    TitleMax
    Response from TitleMax

    Thanks! We are grateful to have you as a valued customer at TitleMax.

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    Customer ServiceContract & TermsPriceRefunds & PayoutsStaffLoan Process

    Reviewed Oct. 10, 2025

    They were able to assist me when I needed it the most. The staff was friendly and helpful, which made the process smooth despite taking a little over an hour. One downside, however, is the high cost associated with the loan. I took out a $200 loan, which ended up costing an extra $300 to pay back. This sum is quite steep, posing a challenge for me, especially being on disability. Despite this, their customer service was commendable, and I would recommend TitleMax.

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    TitleMax
    Response from TitleMax

    This review made our day! Thanks for sharing your experience at TitleMax.

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    Punctuality & SpeedStaffBillingRates

    Reviewed Oct. 9, 2025

    Very efficient service and helpful assistance. The personnel showed knowledgeable experience and patience. Went in questionable but after a moment felt relief. Also was surprised by suggestions, rates, payment schedule, and more. Would encourage others to use these services.

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    TitleMax
    Response from TitleMax

    Thank you for taking the time to share. Your review means a lot to our team!

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    StaffLoan Process

    Reviewed Oct. 9, 2025

    On Saturday, Oct 4, 2025 we went to Title Max for a loan. Having to get a loan can be difficult. However, Amanda made it very easy and assuring. Amanda was amazing. I will most definitely refer Title Max to everyone who needs a title loan. Thank you, Amanda.

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    TitleMax
    Response from TitleMax

    This review made our day! Thanks for sharing your experience at TitleMax.

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    Punctuality & SpeedStaffLoan Process

    Reviewed Oct. 8, 2025

    Very open about the process, and made it very simple to get a title loan that was very much needed. It felt like a family-friendly place to do business T.J. ** knows exactly what he was doing, very fast deposit on the loan, and we had no problems.

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    TitleMax
    Response from TitleMax

    Thanks for choosing TitleMax! We appreciate you.

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    Staff

    Reviewed Oct. 8, 2025

    The Lady by the name of Paula was very pleasant, calm in tone. She explained things in detail and was very knowledgeable of policies, procedures, etc. No matter how many questions I asked she remained calm and that goes a long way with me. Made my first experience joyable

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    TitleMax
    Response from TitleMax

    We’re so glad you enjoyed your time at your local TitleMax!

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    Customer ServiceStaffLoan Process

    Reviewed Oct. 6, 2025

    Excellent customer service. Made the process for a title loan very easy. Was a bit warm in the office? Felt for the employees having to deal with that. Was also happy the loan could be directly put on my debit card. Last time I used this service, that was not an option.

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    TitleMax
    Response from TitleMax

    Thank you for trusting us. We are here to help when you need us.

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    Staff

    Reviewed Oct. 6, 2025

    LaFecia and Jamie took good care of me and helped all along the way from start to finish. These ladies are awesome. Explained everything in details very thoroughly. Would recommend anyone thinking or needing to do this go see them. They are awesome. Thank you.

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    TitleMax
    Response from TitleMax

    We are so grateful for your kind words and we hope to see you again soon!

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    StaffLoan Process

    Reviewed Oct. 6, 2025

    I did my application online and I messed it all up. The person that help me was so patient and professional. We sat there until she got it right and took care of my mistake online. It's hard to find good people to help you these days. She went beyond and got me a good loan. I was so satisfied and walked out with a big smile. Thanks to Title Max. I highly recommend them, you will be pleased with the outcome.

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    TitleMax
    Response from TitleMax

    We’re so glad you enjoyed your time at your local TitleMax!

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    Staff

    Reviewed Oct. 6, 2025

    Great experience, agent knew his job well, answered all questions, made the transaction so much easier to understand. Agent walked me through the process step by step. I was very satisfied with the entire process, thanks to this. I appreciate all that occurred.

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    TitleMax
    Response from TitleMax

    We’re so glad you enjoyed your time at your local TitleMax!

    Staff

    Reviewed Oct. 5, 2025

    I just wanted give Ms. Dora the general Manager A Huge Google Review, She was a huge help and very Knowledgeable help and great Custom Service 100% but also very Respectful and listen to my request!!! I would recommend Family and Friends to her location!!! Thank You so very Much!!! Daron B.

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    TitleMax
    Response from TitleMax

    Thanks! We are grateful to have you as a valued customer at TitleMax.

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    Customer ServiceStaff

    Reviewed Oct. 5, 2025

    The manager was very rude and dismissive! She kept saying she couldn’t help me and didn’t know what to tell me when I was simply trying to go through the steps again with her on setting up an online account. This was very heartening. The gentleman that was there tried his best to assist me and was asking her questions but she kept shutting him down as well. I was very disappointed in the way I was spoken too.

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    TitleMax
    Response from TitleMax

    We would like the opportunity to discuss this with you further. Feel free to reach out to us at 1-800-804-5368.

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    Staff

    Reviewed Oct. 5, 2025

    Very nice and understanding. Personable and great interaction. I asked about the differences in the product because I have never done anything like this in GA. The agent was very friendly and educated me on the differences. She made sure to inform me and ask me multiple times before continuing to make sure I understood before signing, I appreciate that.

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    TitleMax
    Response from TitleMax

    Thanks for sharing! Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do at TitleMax.

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    Customer ServiceStaff

    Reviewed Oct. 4, 2025

    Great customer service. Felt welcomed from the moment I walked in the office. Everyone was so kind. My agent explained my experience very well and made sure I was comfortable. It was overall a great experience. I left the office felling very satisfied with my service.

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    TitleMax
    Response from TitleMax

    We’re so glad you enjoyed your time at your local TitleMax!

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    Punctuality & SpeedStaffBilling

    Reviewed Oct. 4, 2025

    It was fast and brief. The place was clean and air conditioned. The weather looked great. Everything was online. I seen how quick it was to apply. I had no paperwork to bring with me. I would advise anybody to try for extra help on bills. I am happy with the results!

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    TitleMax
    Response from TitleMax

    Thanks! We are grateful to have you as a valued customer at TitleMax.

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    Customer ServiceLoan Process

    Reviewed Oct. 4, 2025

    When I visited the TitleMax location, the customer service stood out. They were quite efficient and ensured I had a lender before leaving. However, my visit took around four hours, mainly because we spent a good amount of time discussing and deciding on the right lender options. I opted for a title loan, and the process included them keeping my vehicle's title and taking pictures of both the interior and exterior of my car to ensure everything was in good condition. The meticulous verification added to the time, but it was necessary. If a friend asked me about my experience with TitleMax, I'd tell them that their customer service is commendable, and they'll make sure you find a lender.

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    TitleMax
    Response from TitleMax

    Thank you for sharing! Our team members work very hard to understand and meet our customers’ needs, and we are glad you had an outstanding experience at TitleMax.

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    PriceStaff

    Reviewed Oct. 4, 2025

    Very professional and friendly manager. Was very knowledgeable. And made sure all charges, fees and way to pay were explained and confirmed. Felt like a person who truly cared for his clients. Had a smile and cheerful personality. Great all around experience.

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    TitleMax
    Response from TitleMax

    This review made our day! Thanks for sharing your experience at TitleMax.

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    Customer ServiceStaffBillingRates

    Reviewed Oct. 3, 2025

    The application process was fairly straightforward, although a sudden medical emergency meant I couldn't complete the payment on time. Despite this hiccup, my experience with the customer service at TitleMax was quite positive. The person who assisted me was very nice and helpful throughout the process. Overall, I'd rate my experience highly and would recommend their services to others.

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    TitleMax
    Response from TitleMax

    We appreciate your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience at TitleMax.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 3, 2025

    The customer service experience was excellent, and one of the employees truly stood out with her professionalism. The application process was quick and efficient, certainly taking less than an hour. Overall, I was impressed with how smooth everything went.

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    TitleMax
    Response from TitleMax

    Thanks for sharing! Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do at TitleMax.

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    StaffLoan Process

    Reviewed Oct. 3, 2025

    When I came in for loan services, I worked with the manager and she was very friendly and explained every detail of the process. I was very pleased with my experience with TitleMax. I will be referring my friends and family to this TitleMax location.

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    TitleMax
    Response from TitleMax

    Thank you for sharing! Our team members work very hard to understand and meet our customers’ needs, and we are glad you had an outstanding experience at TitleMax.

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    Staff

    Reviewed Oct. 3, 2025

    My experience was awesome. So easy and super friendly!!! I felt like I was the priority. Sara is very attentive to the process. She explained everything clearly. I will definitely be recommending to my friends and family. Glad I made the choice to use Title max.

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    TitleMax
    Response from TitleMax

    Thanks! We are grateful to have you as a valued customer at TitleMax.

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    Customer ServiceLoan Process

    Reviewed Oct. 3, 2025

    I've had past experiences with TitleMax and recently, I decided to use them again. What continues to draw me back is the ease with which I can reclaim my title. Also, the process doesn't require much time, truly making it in and out. The customer service is commendable, too. All in all, my loyalty to TitleMax remains strong, and I would recommend them to others considering title loans.

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    TitleMax
    Response from TitleMax

    We appreciate your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience at TitleMax.

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    Staff

    Reviewed Oct. 3, 2025

    I was treated very well and like I was valued. Sam was very knowledgeable and helpful. I was very satisfied with my experience. I have done business with TitleMax for a little over a year and they have always been very helpful and I will continue doing business with them.

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    TitleMax
    Response from TitleMax

    This review made our day! Thanks for sharing your experience at TitleMax.

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    Customer ServiceStaff

    Reviewed Oct. 2, 2025

    The lending process was impressively swift, taking only about an hour. The customer service at the location I visited was excellent. In particular, Miss Glenda was extremely helpful, and I appreciated the professionalism of the entire team. Overall, I was extremely satisfied and would recommend them for their efficiency and quality service. Keep up the good work, TitleMax!

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    TitleMax
    Response from TitleMax

    We appreciate your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience at TitleMax.

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    StaffBilling

    Reviewed Oct. 2, 2025

    It was terrible. I been here many times but the process took twice as long as before and with my perfect payment history I was hoping to get what I got in the past or around the same. But I got about 70% lower in just 5 months' difference. The reps were nice and professional as always.

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    TitleMax
    Response from TitleMax

    We would like the opportunity to discuss this with you further. Feel free to reach out to us at 1-800-804-5368.

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    Staff

    Reviewed Oct. 2, 2025

    My mother used TitleMax in the past and when I found myself in need of some financial assistance, I turned to her for advice. The person who assisted me at TitleMax was very informative, which made the process smoother for me. When it comes to possibly using their services again, I definitely would consider doing so, as I am quite satisfied with the experience.

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    TitleMax
    Response from TitleMax

    Thanks! We are grateful to have you as a valued customer at TitleMax.

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    Customer ServicePunctuality & SpeedOnline & AppStaffBillingEase of UseLoan ProcessRates

    Reviewed Oct. 2, 2025

    I did a title loan with TitleMax recently and my experience was good. The entire process was impressively quick, taking only about 30 minutes.

    The customer service stood out; the staff was phenomenal in building rapport and were exceptionally friendly. They ensured that I understood every step of the process. As far as handling the title goes, they do retain it.

    In terms of satisfaction, I'd have to say four out of five, as I didn't receive exactly what I wanted in terms of amount. Nonetheless, their customer service and quality are top-notch—I'd rate that a solid five. Regarding their website, I only use it occasionally for payments, but it's decent enough to warrant a five for ease of use and navigation.

    Overall, while there was a minor hiccup about the loan amount, I remain impressed with the experience and especially the phenomenal customer service they provide.

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    TitleMax
    Response from TitleMax

    We appreciate your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience at TitleMax.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 2, 2025

    i saw TitleMax when i was driving by their location and My experience with their lending process was surprisingly quick. I expected it to take much longer, but it was efficient and fast. The communication with the representative was also really good, which I appreciated. I've only used TitleMax once, but found the lending process beneficial when I needed it. I certainly recommend them based on my experience.

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    TitleMax
    Response from TitleMax

    We appreciate your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience at TitleMax.

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    StaffBilling

    Reviewed Oct. 1, 2025

    Super sweet ladies in the office. Explained EVERYTHING and what the next steps would be. It was a very simple process and will continue to do business with them. Help me set up my account and even stayed past open to help me. I look forward to even going to see them to make a payment even though I don't have to.

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    TitleMax
    Response from TitleMax

    Thanks. At TitleMax, we take pride in providing excellent customer service.

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    Refunds & PayoutsTimeliness

    Reviewed Oct. 1, 2025

    Great experience and superb service. I got my money within minutes of completing application. Details was explained in a simple manner. I would recommend their services over any others. I’ll definitely be back. I hate having to use these services in general but this company is a go to.

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    TitleMax
    Response from TitleMax

    We’re so glad you enjoyed your time at your local TitleMax!

    Staff

    Reviewed Oct. 1, 2025

    Parker at TitleMax really had my back a sweet when I went to the office today. They are always super friendly and they never talk down to you. It has been the best experience I have had with a title company.

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    TitleMax
    Response from TitleMax

    Thanks! We are grateful to have you as a valued customer at TitleMax.

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    StaffLoan Process

    Reviewed Sept. 29, 2025

    Donna made me feel comfortable right away. She also said that if I had questions at any point, don’t hesitate to ask. I did have several questions during the application process and she was very knowledgeable. I did get the loan and all in all she made the experience pleasant.

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    TitleMax
    Response from TitleMax

    This review made our day! Thanks for sharing your experience at TitleMax.

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    Punctuality & SpeedStaffBilling

    Reviewed Sept. 28, 2025

    Very helpful and friendly people. I love going to Titlemax because they work with you even on payment. If need cash quickly come to title max in Texas City. Texas and let them help you out. They also give something at Thanksgiving times, which helps out too.

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    TitleMax
    Response from TitleMax

    Thank you! Let us know if we can help with anything in the future.

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    PriceStaff

    Reviewed Sept. 28, 2025

    The employee explained the process thoroughly and was very professional but I can only recommend this place if you only need money for a short term 1 to 2 months. Extremely expensive to get your title back. I was happy I needed for less than a month. It did help me.

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    TitleMax
    Response from TitleMax

    We’re so glad you enjoyed your time at your local TitleMax!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 28, 2025

    I had the pleasure of working with Destiny who was very helpful, very pleasant and professional. Even got a call a day later to find out if I had any questions. The other women were also awesome. A very clean place. If I have need it will definitely use this Title Company again.

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    TitleMax
    Response from TitleMax

    This review made our day! Thanks for sharing your experience at TitleMax.

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    Customer ServiceStaffLoan Process

    Reviewed Sept. 28, 2025

    Since I got my loan on Friday it has yet let me get into the portal. Someone referred me and she also can’t access hers for our 50$. I’ve verified my email but it still won’t let me. I've emailed and called the past few days and have gotten no help at all.

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    TitleMax
    Response from TitleMax

    We would like the opportunity to discuss this with you further. Feel free to reach out to us at 1-800-804-5368.

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    Punctuality & SpeedBilling

    Reviewed Sept. 28, 2025

    Y’all did a great job. I would tell anyone about y’all. Keep up the great job y’all are doing. Very nice workers. Very nice people. Can’t wait to do business with y’all. Again y’all got a great deal to go pay some of my bills. Thank you so very much for everything y’all have done.

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    TitleMax
    Response from TitleMax

    Thanks! We are grateful to have you as a valued customer at TitleMax.

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    Customer ServiceLoan Process

    Reviewed Sept. 28, 2025

    Good customer service and Thank you to Heather at Titlemax for taking her time and dedication in doing her job very well. At store # 11729. I would refer people to Titlemax for their loans. Thank you so much Heather. Keep up the awesome work. 😃👍👍😃😃

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    TitleMax
    Response from TitleMax

    We’re so glad you enjoyed your time at your local TitleMax!

    Verified purchase
    Staff

    Reviewed Sept. 27, 2025

    I had a wonderful experience with TitleMax because of Stephanie being such a great character and the professionalism she had with me. She broke everything down for me, made it all very clear for me. If I were to have to do this again, I would have no problem doing this again.

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    TitleMax
    Response from TitleMax

    Thanks! We are grateful to have you as a valued customer at TitleMax.

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    Punctuality & SpeedStaff

    Reviewed Sept. 27, 2025

    Very smooth, quick and easy process. I handled my appraisal online which was very easy and they had it available upon my arrival. Funds were dispersed upon approval and they even had me check my bank account to be sure they got in there. Persia was amazing!

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    TitleMax
    Response from TitleMax

    This review made our day! Thanks for sharing your experience at TitleMax.

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    Punctuality & SpeedStaffLoan Process

    Reviewed Sept. 27, 2025

    From the moment I initiated my loan application to the final approval, the entire process was incredibly simple and quick. I was genuinely surprised and impressed by how fast everything moved, a welcome change from previous experiences I’ve had with financial institutions. It was a completely seamless journey from start to finish.

    A huge thank you and my highest recommendation goes to Mrs. **. Her assistance was truly excellent and was the key to making the experience so smooth. Mrs. ** displayed an unparalleled level of professionalism, expertise, and personalized care. She was proactive in communicating, promptly answering every question I had with clarity and patience, and ensuring all required documents were handled efficiently. She anticipated potential roadblocks and guided me through them effortlessly.

    Thanks to Mrs. **'s dedication, the typical stress and confusion associated with a loan application were completely absent. She respected my time and worked diligently to secure a rapid result. This level of personalized, efficient service is rare and greatly appreciated. If you are looking for a fast, smooth, and expertly managed loan process, I highly recommend this institution and, specifically, reaching out to Mrs. **. She is a true asset!

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    TitleMax
    Response from TitleMax

    We appreciate your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience at TitleMax.

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    PricePunctuality & SpeedStaffBillingLoan ProcessRates

    Reviewed Sept. 27, 2025

    The clerks was nice and polite and eager to help you in any way they could so TitleMax is where you should go for a quick affordable loan but make it a short-term loan because it's a 30 day loan so if you receive $1000 your payment is $200 a month. You should pay $250 so $50 goes towards your loan $200 goes for interest on the $1000 you borrowed so the morals of the story don't borrow more than you can pay in 30 days.

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    TitleMax
    Response from TitleMax

    We are thankful for customers like you!

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    Customer ServicePunctuality & Speed

    Reviewed Sept. 26, 2025

    I am so happy I chose to come visit this store. From the the first time I called to inquire about services, until my visit at the store ended I felt welcome and appreciated as a customer. Everything was explained thoroughly and the process was quick.

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    TitleMax
    Response from TitleMax

    We’re so glad you enjoyed your time at your local TitleMax!

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    Punctuality & SpeedStaff

    Reviewed Sept. 25, 2025

    The lady that took care of me was one of the best experiences that I have ever had in doing business with someone. I’m 58 years old. I got to her office late and she stayed there and got the money that I so desperately needed and would recommend her for anything because I believe that she would be able to handle it.

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    TitleMax
    Response from TitleMax

    We appreciate your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience at TitleMax.

    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed Sept. 25, 2025

    Everything went smoothly. I left my license at home, and they were very patient and waited for my husband to run back home to retrieve it. I was able to catch up on my car note and I feel great about it!! The ladies were both really nice and made me feel good about my decision, on using TitleMax. My husband and I really appreciate this loan.

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    TitleMax
    Response from TitleMax

    Thanks! We are grateful to have you as a valued customer at TitleMax.

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    Staff

    Reviewed Sept. 25, 2025

    Stephanie at the Bessemer branch was awesome. I got there about 45 minutes before closing time and bless her heart, I know she was ready to go home. But she helped me get everything done and approved. Although I feel for the condition of the vehicle and lower mileage that it was not a very fair offer. But I know that Stephanie had nothing to do with that part.

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    TitleMax
    Response from TitleMax

    We’re so glad you enjoyed your time at your local TitleMax!

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    Customer ServicePunctuality & SpeedStaffBilling

    Reviewed Sept. 24, 2025

    I made a call and was directed to my local TitleMax office. My application was completed, pictures were taken of my truck and my funds were sent to my bank. Terenaja discussed with me the amount that I wanted to borrow. Then she copied my driver's license and checked my title. Once my application was completed, she went over the details of how the payments were to be made and when I needed to make them. Quick, friendly and completed.

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    TitleMax
    Response from TitleMax

    Thanks for sharing! Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do at TitleMax.

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    Refunds & PayoutsStaffLoan Process

    Reviewed Sept. 22, 2025

    She is an amazing person, 👏🏾 salute to this woman, mother figure ❤️. It was a hard time and we happen to show up and seeing about a loan and save us a headache. Thank you so much, perfect time to build credit for the long run. You are the best. One love.

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    TitleMax
    Response from TitleMax

    We’re so glad you enjoyed your time at your local TitleMax!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 21, 2025

    Niki and the others represented were very nice, very respectful and very fast service. They help me out big time. Great customer service. I would highly recommend them. They were very polite and they know what they are doing. They have very good attitude too.

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    TitleMax
    Response from TitleMax

    We are so glad we could help you! Let your local TitleMax know if you need anything else.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Sept. 21, 2025

    I was very pleased with the service I received at TitleMax in Columbia, South Carolina. Thanks Janay ☺️ and the other nice lady who helped me understand the concept. The office was very clean and the employee was very friendly. The wait didn't seem long as it was cool and comfy.

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    TitleMax
    Response from TitleMax

    Thanks! We are grateful to have you as a valued customer at TitleMax.

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    Staff

    Reviewed Sept. 21, 2025

    Our representative was so nice! She was very kind and made us smile and laugh. Meanwhile we was getting our car checked out and got the greatest value for our vehicle. We was so surprised! Wonderful service and availability. Thanks Doreen! 5 stars! ☆☆☆☆☆

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    TitleMax
    Response from TitleMax

    Thank you for sharing! We hope to see you again soon.

    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed Sept. 21, 2025

    Absolutely outstanding service quick and efficiently representative was very knowledgeable and informative and the process very enjoyable with little wait time. I enjoyed my visit and I left with great understanding of my responsibilities of loan.

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    TitleMax
    Response from TitleMax

    This review made our day! Thanks for sharing your experience at TitleMax.

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    Staff

    Reviewed Sept. 20, 2025

    They were very nice and awesome people that I had ever meet and they knew what they were doing. They were very helpful. Very satisfied on the work they did trying to get me out of there with the amount that I want but there was nothing they could do to change their mind on the amount they gave me.

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    TitleMax
    Response from TitleMax

    That’s great to hear! We are glad you had a pleasant experience at your local TitleMax.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Sept. 19, 2025

    My experience awesome, pleasant, very professional, Jacquese went above and beyond to make me feel welcome. Timing was very quick, good conversation while waiting. She was very patient. Explained everything so that I could understand. The process was friendly, quick, professional, and very rewarding.

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    TitleMax
    Response from TitleMax

    Thanks for sharing! Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do at TitleMax.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 18, 2025

    Caroline was so sweet! She got me in and out quick!!! She even called to check in on me, going above and beyond!!!! I would recommended them if you need a little extra help during tough times! I really appreciate all the help from her from this situation!

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    TitleMax
    Response from TitleMax

    We are so grateful for your kind words and we hope to see you again soon!

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    Staff

    Reviewed Sept. 18, 2025

    Employees were very friendly. It’s not as smooth as my first experience (computer glitch) but overall service was very efficient. The place was organized and clean. The process is simplified and no extra unnecessary questions. The only not so comfortable for me is when they take a picture of myself from their iPad. They already have my identification card so what’s the point.

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    TitleMax
    Response from TitleMax

    We’re so glad you enjoyed your time at your local TitleMax!

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    Customer ServiceStaff

    Reviewed Sept. 18, 2025

    Was a little embarrassed, having to go in there in the first place. But both the lady and the gentleman working in there made the experience, painless and stress-free. It was like they knew me my whole life. It was one of the best experiences I’ve had in a business in a long time. Their customer service is outstanding.

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    TitleMax
    Response from TitleMax

    Thanks! We are grateful to have you as a valued customer at TitleMax.

    Verified purchase
    StaffLoan Process

    Reviewed Sept. 17, 2025

    Michelle was so patient and took the time go explain all the loan information. My wife and I arrived close to closing time and yet she still took her time. She answered all our questions. We highly recommend her and we will definitely be going back to see her the next time we need a title loan. AAA+++.

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    TitleMax
    Response from TitleMax

    Thanks. At TitleMax, we take pride in providing excellent customer service.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 17, 2025

    Good customer service. Money in hand after approval. Quality work zone. Fast and easy services. ** office is a good customer service representative in Title Max located on 431 West Meighan Blvd right beside 12th Street. I recommend friends and family who need service at title to be kind and they will take care of their needs.

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    TitleMax
    Response from TitleMax

    Thanks! We are grateful to have you as a valued customer at TitleMax.

    Customer ServiceStaff

    Reviewed Sept. 17, 2025

    Ms. ** and the staff are very professional and comforting. The communication is clear and concise explaining every aspect of the lending process. I appreciate in my time of need that the experience was seamless. ** is my referral code. Utilized that to receive an additional 50.00 immediately as an added incentive.

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    TitleMax
    Response from TitleMax

    We’re so glad you enjoyed your time at your local TitleMax!

    Verified purchase
    Customer ServicePunctuality & SpeedStaffBillingLoan ProcessRates

    Reviewed Sept. 16, 2025

    I discovered TitleMax through a Google search and when I visited one of their locations, I was generally impressed with the good customer service provided by their team. When I requested the loan amount, I was able to secure what I was looking for without any issues. However, my main reservation is about their annual percentage rate, which I find to be quite high. I believe that, as a loyal customer who makes payments promptly, the interest could be lower. This is my only issue with them.

    The representatives were helpful and I am satisfied with their service. Overall, despite my frustration with the interest rates, my interactions with the staff have been positive, contributing to a generally good experience with TitleMax.

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    TitleMax
    Response from TitleMax

    We appreciate your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience at TitleMax.

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    Punctuality & SpeedStaff

    Reviewed Sept. 15, 2025

    Two words....THANK YOU.... A very easy transaction with a lovely employee. You simplified a very stressful situation. This took place on a Saturday afternoon with no waiting, everything was explained in detail for each step of the process, this helped a great deal with my understanding and my feelings of trust.

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    TitleMax
    Response from TitleMax

    This review made our day! Thanks for sharing your experience at TitleMax.

    StaffLoan Process

    Reviewed Sept. 15, 2025

    Janna was nice and made the process very easy. Would recommend. If you want loan go and see Janna. She would definitely take care of you and all your needs. Go see her today. You will not be disappointed.

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    TitleMax
    Response from TitleMax

    We’re so glad you enjoyed your time at your local TitleMax!

    Customer ServiceStaffLoan Process

    Reviewed Sept. 15, 2025

    Nathan and his staff are amazing. I had no problems with my title loan. No promises were made. Everyone was always helpful and friendly and I enjoyed stopping in. They do what they can to help and treat me with respect. They have never spammed me with calls and they never pushed anything on me. I highly recommend them if times are hard.

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    TitleMax
    Response from TitleMax

    Thanks for sharing! Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do at TitleMax.

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    Punctuality & SpeedStaffLoan Process

    Reviewed Sept. 15, 2025

    Stephanie was awesome from walking in the door to walking out, even though it was late on a Saturday afternoon. Very friendly and professional. Was a quick and painless process to acquire a title loan and she answered all my questions and then some. Would definitely use again should the need arise. Thank you.

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    TitleMax
    Response from TitleMax

    We’re so glad you enjoyed your time at your local TitleMax!

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    Customer ServiceLoan Process

    Reviewed Sept. 15, 2025

    The best experience I’ve ever had. The ladies were super sweet and very nice. They have wonderful customer service. They brightened my day. Thanks TitleMax. Just when people lose hope on a loan y'all come through. It’s the best. I thought you could only give up.

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    TitleMax
    Response from TitleMax

    We are so glad we could help you! Let your local TitleMax know if you need anything else.

    Verified purchase
    Billing

    Reviewed Sept. 15, 2025

    A friend recommended me to TitleMax. I was actually dreading to go. I was able to receive over $6,000 in less than an hour with no bundles of paperwork And even with my bad credit, I was approved. My payments match perfect with my budget. Thank you, Title Max.

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    TitleMax
    Response from TitleMax

    This review made our day! Thanks for sharing your experience at TitleMax.

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    Punctuality & SpeedStaffBillingRates

    Reviewed Sept. 14, 2025

    I am really grateful with you guys!!! Especially with Kathy at the location on Britain road in Irving tx. She was very accurate with info I needed and helpful with a fast transaction. Also she was very detailed with how the interest and payments work.

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    TitleMax
    Response from TitleMax

    Thank you for sharing! We hope to see you again soon.

    Verified purchase
    StaffLoan Process

    Reviewed Sept. 14, 2025

    I was very pleased with Shanda at the Kemp Street store. She did not mind staying a little past closing time to assist me with my loan. She thoroughly answered all of my questions and made me feel good about my loan decision. Thank you Shanda! I will recommend you to anyone needing financial help.

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    TitleMax
    Response from TitleMax

    Thanks! We are grateful to have you as a valued customer at TitleMax.

    Verified purchase
    Customer ServicePunctuality & SpeedStaffBillingLoan ProcessTransparency

    Reviewed Sept. 14, 2025

    A friend recommended TitleMax and the customer service I received was excellent, which left a positive impression initially. However, I encountered an issue with the loan amount approved for me. The first time I secured a loan with TitleMax, the approved amount was higher. I ensured that all my payments were made on time and I even paid it off within 90 days. Despite this, the next time I applied for a loan, the approved amount was significantly lower.

    Unfortunately, TitleMax did not provide an explanation for the discrepancy, which I found perplexing given my punctual repayment history. The application process itself was smooth, and there were no issues besides the unexpected change in the approved loan amount.

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    TitleMax
    Response from TitleMax

    Thank you for sharing! Our team members work very hard to understand and meet our customers’ needs, and we are glad you had an outstanding experience at TitleMax.

    Verified purchase
    Customer ServicePunctuality & SpeedStaffRates

    Reviewed Sept. 14, 2025

    TitleMax was quicker and I just liked them. My experience with them was good. I found their customer service to be satisfactory; the staff explained everything thoroughly, making the process simple and quick, easily finished in less than an hour. The interest rate was quite manageable and I'm confident I'll pay it off early. Overall, TitleMax impressively delivered in providing a seamless process.

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    TitleMax
    Response from TitleMax

    Thanks. At TitleMax, we take pride in providing excellent customer service.

    Verified purchase
    Customer ServicePriceStaffLoan ProcessRates

    Reviewed Sept. 14, 2025

    I've dealt with TitleMax before and had a positive experience. I've been with them for a little over a year, and I recently took another title loan. Working with TitleMax to get the loan was straightforward and took about 30 minutes. My experience with their customer service has been great, especially since I had previously dealt with the same representative who was quite helpful.

    TitleMax has an auto pay option, which I decided to take advantage of. In terms of customer service and satisfaction, I'd rate TitleMax highly, but when considering the price for their services, I'd give it a 3. Despite this, I'd rate my overall experience a 5, indicating I'd recommend them to a friend.

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    TitleMax
    Response from TitleMax

    We appreciate your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience at TitleMax.

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    Customer Service

    Reviewed Sept. 14, 2025

    I used TitleMax a long time ago and it’s fine the way it is. The customer service was great and the application process was swift with no hitches. Overall, the experience was quite satisfactory, and I’d certainly recommend them to others.

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    TitleMax
    Response from TitleMax

    Thank you for trusting us. We are here to help when you need us.

    Verified purchase
    Customer ServicePunctuality & SpeedStaffBillingLoan ProcessRates

    Reviewed Sept. 14, 2025

    I drove past TitleMax’s location and when I got a personal loan through them, the application process took a bit longer than expected due to a network-wide computer issue. It extended the wait to about an hour when it normally would have taken around half an hour.

    Despite this hiccup, the customer service on-site was excellent. They offered convenient payment options, including auto pay, which I opted for. If friends or family members were to ask, I'd say my experience was generally smooth with no major problems and that TitleMax could be a good option if someone needs funds quickly.

    While the overall rating I’d give them is a 4, largely due to the initial computer glitch, the customer service specifically would deserve a 5. The interest rates were a bit higher than I would have liked but overall, TitleMax provided good service during my personal loan experience.

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    TitleMax
    Response from TitleMax

    This review made our day! Thanks for sharing your experience at TitleMax.

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    Customer ServiceSales & MarketingPunctuality & SpeedOnline & AppStaffEase of UseLoan ProcessRates

    Reviewed Sept. 14, 2025

    TitleMax was the only option available in my area that I was familiar with and my family knew of. The process of securing a loan with them was swift and seamless, taking under 30 minutes, which I genuinely appreciated.

    From the very start of my interaction with their customer service representatives, everything was handled efficiently. They were incredibly polite and made sure all my questions were addressed. Before checking my vehicle, they explained what they would do, which I found very reassuring. They did perform an assessment by stepping outside to take photos of my car, which was part of their routine.

    Overall, my experience with TitleMax has been excellent. If a friend were to ask, I’d confidently suggest they give TitleMax a try. Their service was top-notch, from customer interactions to the mobile app usage, which was easy to navigate and efficient, contributing positively to my overall experience.

    I rate my experience very highly across several aspects: customer service, loan processing speed, and user experience with the app, all deserving a 5 on a 5-point scale. TitleMax delivered an overall satisfactory experience in getting my loan arranged effectively and without hassle.

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    TitleMax
    Response from TitleMax

    We appreciate your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience at TitleMax.

    Verified purchase

    Reviewed Sept. 13, 2025

    Using TitleMax was great. The terms they offered matched exactly what I was looking for, ensuring a smooth and hassle-free experience.

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    TitleMax
    Response from TitleMax

    We’re so glad you enjoyed your time at your local TitleMax!

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    Customer ServiceStaff

    Reviewed Sept. 13, 2025

    TitleMax has great customer service. I liked the excellent information that was provided. Applying took 30 to 40 minutes.

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    TitleMax
    Response from TitleMax

    We are thankful for customers like you!

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    TechStaff

    Reviewed Sept. 13, 2025

    The staff was so professional and very friendly. They were so nice and compassionate. They made the experience wonderful. They ensured that I understood the terms and the contracts. They were so very professional and understanding. I would plan on using their service.

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    TitleMax
    Response from TitleMax

    That’s great to hear! We are glad you had a pleasant experience at your local TitleMax.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Sept. 13, 2025

    Very professional. Very easy to deal with. Great people. Recommend them to anybody, friends and family alike. Was very nervous to begin with but they put me at ease and answered all my questions. Very quick and easy process. I forget the gentleman's name who helped me but he was very professional.

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    TitleMax
    Response from TitleMax

    We are so glad we could help you! Let your local TitleMax know if you need anything else.

    Punctuality & SpeedStaff

    Reviewed Sept. 13, 2025

    I have been patronizing Title Max for years. They even got me the money I needed to get married. It’s always a welcoming atmosphere. They are fast, efficient, and understanding. If ever I’m in need for extra cash, I go to Title Max. I especially love working with Nelly **. She’s always greets me with a smile and ask how myself and family are doing. They are the place to go to for help and kindness.

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    TitleMax
    Response from TitleMax

    Thank you for taking the time to share. Your review means a lot to our team!

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    Customer ServiceLoan ProcessRates

    Reviewed Sept. 13, 2025

    I decided to try TitleMax for a loan and my experience was mostly positive. When it came to processing my loan, the process went smoothly, and I left the branch that day satisfied. Even though they offered me more than I needed, I opted for a lesser amount, aiming to manage my repayments better for possible future borrowing needs.

    The customer service was top-notch, I’d give it a solid rating since there was only one person managing the place and they handled everything efficiently. However, I found the repayment terms a bit steep which made it challenging for me.

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    TitleMax
    Response from TitleMax

    We are so grateful for your kind words and we hope to see you again soon!

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    Punctuality & SpeedStaffRatesHonesty & Transparency

    Reviewed Sept. 13, 2025

    TitleMax is conveniently located just up the street from where I live. During my visit, I was pleased with the treatment I received at their office—everyone was kind and personable. The application process was quick and efficient, which was perfect on a rainy day when I had a bit of time to spare. I felt the service deserved high praise, and although five was the highest I can rate them, I would honestly rate it a six if I could, that's just how satisfied I am with the whole experience.

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    TitleMax
    Response from TitleMax

    This review made our day! Thanks for sharing your experience at TitleMax.

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    Customer ServicePunctuality & SpeedMaintenanceStaffRatesTransparencyResolution

    Reviewed Sept. 13, 2025

    My previous experience with TitleMax had been satisfactory, which influenced my decision to return. The staff at my local branch consistently provides excellent customer service. They are sweet and very helpful, leaving me with no complaints about the service.

    The application process, however, was a bit slower this time. While my first experience was efficient and took only about 30 minutes, my recent visit was delayed. The system was incredibly slow, dragging the process out to about an hour due to an issue with their system or Internet. It wasn’t an issue with the staff, as they were doing their best.

    For future improvements, I would suggest updating or fixing the system to speed up the process. Otherwise, everything else was pleasant, and the staff handled the situation professionally and kindly. Would definitely rate the customer service a top rating for their consistent dedication and friendliness.

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    TitleMax
    Response from TitleMax

    Thanks! We are grateful to have you as a valued customer at TitleMax.

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    Customer ServicePunctuality & SpeedStaffLoan ProcessRates

    Reviewed Sept. 13, 2025

    I learned about TitleMax from a family friend and I decided to opt for a title loan. The process was incredibly smooth and quick! When I visited the location, I was impressed by the excellent customer service. The staff ensured everything was processed within 20 minutes. TitleMax was able to meet my financial needs by giving me the amount I was seeking. The rates and terms were satisfactory, which further enhanced my experience. If asked, I would definitely recommend TitleMax to friends and family, as my overall experience was great!

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    TitleMax
    Response from TitleMax

    We appreciate your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience at TitleMax.

    Verified purchase
    Staff

    Reviewed Sept. 12, 2025

    Kasey was very friendly and very helpful and I would recommend her to anyone that needs help. She was very polite and made sure that I understood all the fine print. Again I had a very good visit and understood everything that I was signing. She is very knowledgeable and I would definitely be a return customer.

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    TitleMax
    Response from TitleMax

    We’re so glad you enjoyed your time at your local TitleMax!

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    Staff

    Reviewed Sept. 12, 2025

    They were very professional and explained everything. Natalie was the best. Will come back for sure and will highly recommend to my friends and family. She was very helpful. Explained to me with lots of patience till I fully understood how the process worked.

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    TitleMax
    Response from TitleMax

    Thanks! We are grateful to have you as a valued customer at TitleMax.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 12, 2025

    Everything went great. The customer service person was really really friendly and helpful. Always recommending things and options for me. In a really Auntie and quick and fast. After all the paperwork was done the money came in my car really really fast like in five minutes with no problem. My work was really really.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    This review made our day! Thanks for sharing your experience at TitleMax.

    Verified purchase
    Punctuality & SpeedRefunds & PayoutsStaffLoan Process

    Reviewed Sept. 11, 2025

    The young lady that assisted me was amazing! She was very nice. She explained everything. The whole process was less than 30 mins. She recommended the best way to pay back the loan to save money. I was very impressed with the speed and professionalism of the service.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks for sharing! Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do at TitleMax.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 11, 2025

    Mariana and Jose were the Best. They knew I was on a time schedule and between the both of them they helped and got me to my next appointment. You don’t always get GREAT Customer Service but I really did not understand the process or the requirements but they both walked me through everything, just made the process easier less stressful. I will refer friends and family to go here if they need fast, efficient service like I did. Thank you so much

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    TitleMax
    Response from TitleMax

    Thanks. At TitleMax, we take pride in providing excellent customer service.

    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed Sept. 11, 2025

    The other day all my options fell through, I called and TitleMax has helped me before. I just need a little help!!!! And my girl did her magic and I got my help. A load and a burden was lifted off my shoulders. Thank you for taking a lot of stress off my back!!! The process was easy once I got the hang of typing again and fixing my mistakes. I would recommend TITLEMAX TO ANYONE!!! That’s in a bind or just needs a little help

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    TitleMax
    Response from TitleMax

    This review made our day! Thanks for sharing your experience at TitleMax.

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    StaffLoan Process

    Reviewed Sept. 10, 2025

    I went to the Shelbyville office for a Loan/Line of Credit. The staff there was so professional and respectful. I had a very good experience and when "between a rock and a hard place" I highly recommend going to Title Max Shelbyville. They care and will try their best to help you out.

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    TitleMax
    Response from TitleMax

    That’s great to hear! We are glad you had a pleasant experience at your local TitleMax.

    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 10, 2025

    Awesome customer service. Very nice and sweet. Ms. Jo ann and Ms Kim were very kind. Was able to help me and made sure that I needed the help. I highly recommend going to their store on College Rd in Beaumont TX. They really do care about the people.

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    Response from TitleMax

    We’re so glad you enjoyed your time at your local TitleMax!

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    Punctuality & SpeedStaff

    Reviewed Sept. 10, 2025

    I have used TitleMax a few times. This is the first time I did the application online. The service was great and fast. I have kids and having the option to do the paperwork from home helped out big time. When I arrived, they were waiting on me. My son and I spent a total of 20 minutes from start to finish. Thank you for being there when I needed it. These guys are great.

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    Response from TitleMax

    This review made our day! Thanks for sharing your experience at TitleMax.

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    StaffLoan Process

    Reviewed Sept. 9, 2025

    I want to thank the whole process of being able to qualify for your loan. I was truly in need and TitleMax came through without reservation. This is truly a blessing that I am so grateful for. The care and concerns for ones' needs that they offer is so comforting. The worker that assisted me was so pleasant and friendly, it was unreal.

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    Response from TitleMax

    Thanks! We are grateful to have you as a valued customer at TitleMax.

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    Customer ServiceHonesty & Transparency

    Reviewed Sept. 8, 2025

    I have always loved working with you guys. You are down to earth and always polite regardless of the situation when someone comes in and it's obvious that they are not having a good day. I am able to joke and be honest. When I walked in, I was greeted and I responded honestly with a smile, I said "Well honestly I would be better if I didn't have to come here, but other than that great." I explained that I would rather work with you guys then try someone new because of the way I have always been treated here.

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    Response from TitleMax

    Thanks for sharing! Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do at TitleMax.

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    StaffLoan ProcessRates

    Reviewed Sept. 8, 2025

    Friendly, interest rates are way too high, but the loan accomplished what I needed it to do. I would recommend this service if you had no place else to go and having difficulty getting funds. If you have bad credit this may be the only alternative available for you.

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    Response from TitleMax

    We’re so glad you enjoyed your time at your local TitleMax!

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    Customer ServiceStaff

    Reviewed Sept. 7, 2025

    The young lady to help me have great customer service. She was able to help me get what I could get for my car. She was real respectful. She also did the best that she could. She went above and beyond to help me out. I also think that she deserves a raise for the type of work that she did for me.

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    Response from TitleMax

    Thanks! We are grateful to have you as a valued customer at TitleMax.

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    Staff

    Reviewed Sept. 7, 2025

    For the most part until today it has been good. They are having technical difficulties is what I was told is the reason why I can't access my account like I should. I Was told I could visit any Titlemax locations in any city for help, but my travels to Ga proves differently. Leaving me in a predicament to get home. And the office is closed until Monday.

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    Response from TitleMax

    We’re so glad you enjoyed your time at your local TitleMax!

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    Staff

    Reviewed Sept. 6, 2025

    The ladies at TitleMax were great, helpful and fun. They work hard to meet your needs and all have great personalities. I would refer anyone to TitleMax, the ladies go beyond to get you what you need. Thanks ladies for assisting me with my needs, look forward to working with y'all again.

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    Response from TitleMax

    This review made our day! Thanks for sharing your experience at TitleMax.

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    Punctuality & SpeedStaff

    Reviewed Sept. 6, 2025

    Donna from Prescott AZ was absolutely wonderful, she stayed just to help me and make sure I walked away with a smile and she did… We need more like her 'cause she went above and beyond. Plzzzz give that Lady a raise :) because when I thought all has failed she really did come through. I drove over the mountain and by time I arrived I was on empty and if she didn’t stay late and try other option I wouldn’t have been able to get home but she made that happen, she cared. Tbh idk anyone else that would have done that, that would’ve stayed after hours to proceed on helping me get money the way she did … So please acknowledge her work and how much she really cares for her customers/family …. Thank you Donna. You're the best and you're my hero. 🫶

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    Response from TitleMax

    We appreciate your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience at TitleMax.

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    Punctuality & SpeedStaff

    Reviewed Sept. 6, 2025

    Jesus was very helpful and considerate of our needs. Greeting us with a smile he made us feel very welcome and relaxed. The whole application process was very fast and straight forward, and within a few minutes we received the funding we desperately needed. Thank you Jesus, and thank you TitleMax!!!

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    Response from TitleMax

    This review made our day! Thanks for sharing your experience at TitleMax.

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    Customer ServiceStaff

    Reviewed Sept. 4, 2025

    Kendra B. was a phenomenal person and she loves what she does. She got me in and out in a timely manner and have great customer service! I came at the end of the day and she was very patient with me. Great smile and personality. I highly recommend. 10/10

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    Response from TitleMax

    Thanks! We are grateful to have you as a valued customer at TitleMax.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 4, 2025

    The customer service was phenomenal! They helped me in my time of need and they were very friendly. Jessie was very informative and such a big help. Thank you so much. 😊 I appreciate the speedy service and if I come across anyone who needs help in a short amount of time I will send them their way.

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    TitleMax
    Response from TitleMax

    Thanks for sharing! Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do at TitleMax.

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    Customer Service

    Reviewed Sept. 4, 2025

    Great spot. The two women was awesome they let me know the best plain to choose from.. I would let people know were to go if they were ever in a need.. Thank you for great customer service and hope you all get the views and hope you have a great week

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    Response from TitleMax

    This review made our day! Thanks for sharing your experience at TitleMax.

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    StaffLoan Process

    Reviewed Sept. 4, 2025

    Ruby was very helpful she made sure I was comfortable in doing my loan and she tried her best to get me what I qualified for. I would definitely recommend any one needed a loan her way. Thank you for all your help and I hope my recommendation helps someone else in need.

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    TitleMax
    Response from TitleMax

    Thank you! Let us know if we can help with anything in the future.

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    PriceStaffLoan Process

    Reviewed Sept. 4, 2025

    The people at this location are great. The lady that helped me was nice and so sweet. She was very helpful. The cost is quite high, but if it is something that is needed then you have to do what you need to do. They do offer personal loans as well, just not as much as the title loan.

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    Response from TitleMax

    Thank you for sharing! We hope to see you again soon.

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    Customer Service

    Reviewed Sept. 3, 2025

    The guy there I assume he is the manager, but he is rude. I’m not sure if that’s his personality or what it’s definitely not for customer service. They also don’t believe in privacy. Thank goodness the person I put down as a contact is trustworthy because they told her all my business.

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    Response from TitleMax

    We would like the opportunity to discuss this with you further. Feel free to reach out to us at 1-800-804-5368.

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    Staff

    Reviewed Sept. 3, 2025

    I was helped by Nayani at your location on Golf Links and she was incredible. Very polite. Very respectful. Explained everything to a T. Ask questions as well as answered them and the service was amazing. I’ve already recommended people to that location. I appreciate her service and professionalism.

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    Response from TitleMax

    This review made our day! Thanks for sharing your experience at TitleMax.

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    Customer ServiceLoan ProcessRates

    Reviewed Sept. 1, 2025

    Customer service was great, but the interest rate of 221% is just crazy. People get these loans and put their vehicle up for collateral, usually because of a financial emergency. This is absolutely predatory, greedy and quite disgusting. PLEASE DO BETTER!

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    TitleMax
    Response from TitleMax

    We would like the opportunity to discuss this with you further. Feel free to reach out to us at 1-800-804-5368.

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    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed Aug. 31, 2025

    Customer service was exceptional. She was very knowledgeable about her job. She made the process very quick and easy. I went there having a tough time financially. Not only did they help me by giving me a title loan, she also helped me by just listening and being friendly.

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    TitleMax
    Response from TitleMax

    Thanks. At TitleMax, we take pride in providing excellent customer service.

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    StaffLoan Process

    Reviewed Aug. 31, 2025

    The ladies at this location are very professional and friendly. They know how to adapt and overcome any obstacles the must be military trained. Theses women deserve a pay increase due to all the electronic navigation and course correction they must complete just to approve a loan. Please have the GM contact me because they are many other problems that may their jobs impossible to complete. Which are IT driven or AI depending on how upgraded your systems or third party operators are working to improve Title Max overall performance. Thanks for the loan. Sincerely, David ** @1200hrs August 31 2025.

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    TitleMax
    Response from TitleMax

    Thank you for sharing! Our team members work very hard to understand and meet our customers’ needs, and we are glad you had an outstanding experience at TitleMax.

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    TechPrice

    Reviewed Aug. 31, 2025

    I never signed a contract with Titlemax. Stop stating I owe you money. I'm coming into the Horam location to pick my title up. I dealt with Shauna on my SUV and your company only wanted to let me borrow 250 on my vehicle worth over 3500. No thank you!

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    TitleMax
    Response from TitleMax

    We would like the opportunity to discuss this with you further. Feel free to reach out to us at 1-800-804-5368.

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    Staff

    Reviewed Aug. 31, 2025

    The person that helped me out was very helpful and very nice. Made me feel very comfortable and this is why I keep coming to Title Max. Thank you for everything. I will keep business with you guys every time. I wish I could remember name of the person.

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    TitleMax
    Response from TitleMax

    We are so grateful for your kind words and we hope to see you again soon!

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    StaffLoan Process

    Reviewed Aug. 31, 2025

    Went into store. Was greeted by both ladies that were there. Explained what needed and they went right to work getting me what I needed. She explained in detail how the loan works and what to expect. She completed my application and had me approved in no time at all. I could have been treated any nicer. They made the experience comfortable for me and will definitely not hesitate to do business with them again in the future if need arises. Thank you very much Titlemax for having great employees. Thank you. Maude

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    TitleMax
    Response from TitleMax

    We appreciate your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience at TitleMax.

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    Refunds & PayoutsStaff

    Reviewed Aug. 31, 2025

    I went into the store in Cordova on Germantown Pkwy and the lady I talked to was very nice and knowledgeable. I was in and out in under 30 minutes and got my money immediately. I would definitely recommend them. This is my second time using them. 10/10.

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    Response from TitleMax

    Thank you! Let us know if we can help with anything in the future.

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    Staff

    Reviewed Aug. 30, 2025

    The office in Alcoa, Tennessee was very helpful and made everything very easy. Pamela was new but did very good and Lin stayed right with her in case she needed help and he was very professional and knowledgeable about everything and answered all my questions. My experience was very good and I will definitely return as a customer.

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    TitleMax
    Response from TitleMax

    This review made our day! Thanks for sharing your experience at TitleMax.

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    Staff

    Reviewed Aug. 30, 2025

    Kassandra was a very experienced and professional woman you have working for you. I would recommend her to everyone. She was awesome and it was her birthday that day as well. Hope she had a wonderful birthday. Kassandra thank you for your great help. I would recommend you again.

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    Response from TitleMax

    Thanks! We are grateful to have you as a valued customer at TitleMax.

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    Staff

    Reviewed Aug. 30, 2025

    The experience was great and the staff was very courteous. We have gained new family members.. They walked us through step by step. The establishment was clean and inviting. The two young ladies Sandra and Daisy were all smiles throughout our entire process.

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    Response from TitleMax

    We’re so glad you enjoyed your time at your local TitleMax!

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    StaffLoan Process

    Reviewed Aug. 29, 2025

    I went in with my grandmother for a loan. One of the ladies walked out to hold the door open for us. Allison was the one that did the loan for us. She was incredibly patient and had no problem answering all of our questions. She’s so friendly and helpful. Just overall a great experience. I’d recommend them to anybody.

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    TitleMax
    Response from TitleMax

    Thanks. At TitleMax, we take pride in providing excellent customer service.

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    Customer ServiceStaff

    Reviewed Aug. 29, 2025

    Upon entering the office, I was met with a smile. The representative was very polite. Well-mannered great customer service, she directed me and gave clear instructions. Upon leaving, the customer service representative walked me to the door and said, "Have a great day."

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    TitleMax
    Response from TitleMax

    That’s great to hear! We are glad you had a pleasant experience at your local TitleMax.

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    StaffLoan Process

    Reviewed Aug. 29, 2025

    First time going to this company, the 2 ladies were very nice and teamed up to help me. Very thorough on the process and explained every step with no questions asked. Helped me on getting a loan, but only thing was that it wasn't the amount I wanted to borrow. Yes, I understand it was the bank's decision and not the agents, all good.

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    TitleMax
    Response from TitleMax

    We are so glad we could help you! Let your local TitleMax know if you need anything else.

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    Sales & MarketingPunctuality & SpeedStaffLoan Process

    Reviewed Aug. 29, 2025

    I opted to go with TitleMax again because of my past experience with them. Unfortunately, this time around, it didn’t go as smoothly as I anticipated. The process dragged on much longer than expected. I ended up making four separate trips just before the funds were finally released.

    The whole experience seemed to be complicated by the fact that this time, my car title wasn’t originally in my name. I was obtaining the loan for my mother since I’d given her the car, and this seemed to create some skepticism on their part. I even overheard comments made by one of the employees questioning if I was trying to run a scam, which was definitely off-putting.

    The location I visited recently on Butler was quite different from my past interactions. Previously, things were clear-cut and quick, but now I dealt with a less experienced employee, and it seemed like my history as a previous customer didn't matter much. I had set time constraints, given my job as a truck driver, but it appears this wasn’t taken into account.

    Ultimately, the situation was more inconvenient than anything. It required navigating through unnecessary delays, and while I understood some of their skepticism regarding the title not being in my name, the process and handling on their part could have certainly improved. If I did it again, I might decide to have the title in my own name just to avoid these complications next time.

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    Customer ServiceBilling

    Reviewed Aug. 28, 2025

    My experience with the customer service was good, and the whole process was impressively swift, as I was in and out in less than an hour.

    However, I felt there could be improvements in how TitleMax communicates the payment process. Specifically, I would have appreciated a more detailed breakdown of the payments, including clarity on the payoff timeline.

    Overall, my experience was satisfying, although there is room for improvement in how payment information is conveyed.

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    Customer ServiceStaff

    Reviewed Aug. 28, 2025

    Had great customer service with Raven!!! She was very informative with questions I had, Had no difficulty with the application and did not spend a long time with the process!! I will inform friends who are having financial difficulties and need a little help!!!

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    TitleMax
    Response from TitleMax

    This review made our day! Thanks for sharing your experience at TitleMax.

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    Punctuality & Speed

    Reviewed Aug. 28, 2025

    Definitely was a good and fast experience. Loved it and definitely would recommend going to tell a friend to tell a friend and I would recommend Oakwood branch. Good. I really didn't have any issues. It was the best title place I went to out of the the 3.

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    Response from TitleMax

    Thanks! We are grateful to have you as a valued customer at TitleMax.

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    StaffLoan Process

    Reviewed Aug. 28, 2025

    Went in and didn’t expect to be approved but wanted to try anyways, Claudia was so helpful and was very nice and patient with me. Claudia sets the example on how customer focus and relationships should be! And by my surprise I was able to get a small short term loan.

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    TitleMax
    Response from TitleMax

    We’re so glad you enjoyed your time at your local TitleMax!

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    Customer ServicePriceStaffLoan ProcessRates

    Reviewed Aug. 27, 2025

    Getting a title loan from TitleMax took about 40 minutes. It was an easy process. Their customer service was great. The rep I dealt with was friendly. I didn't have any problems with her. The annual percentage rate is a little high, but it's the price you pay. Overall, it was a smooth ride. They had me in and out.

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    Punctuality & SpeedStaffLoan Process

    Reviewed Aug. 27, 2025

    The associate was professional, kind, and friendly. The whole loan process was quick and relatively painless. Had a good experience. I was carefully walked through the whole process and they explained everything to me very well. Very thankful for their assistance.

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    TitleMax
    Response from TitleMax

    This review made our day! Thanks for sharing your experience at TitleMax.

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    Punctuality & SpeedStaffLoan Process

    Reviewed Aug. 27, 2025

    My experience with TitleMax has been consistently positive, leading me to trust them repeatedly for various lending needs.

    The lending process at TitleMax was remarkable—100% excellent. Everything went smoothly. The representative I worked with was highly professional and knowledgeable, making the entire interaction seamless. She truly knew her stuff.

    For my car title loan, the process was efficient. I had to bring my proof of income and my car title. The representative handled everything swiftly, taking pictures of my vehicle and the mileage. It took less than 15 minutes, although their computer system encountered some crashes, which wasn't her fault. Despite this, she went above and beyond to help me out as quickly as possible.

    I recommend TitleMax to anyone in need of their services. They genuinely go the extra mile for their clients. If you're looking for reliability and a smooth process, give them a try because they'll definitely help you out.

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    TitleMax
    Response from TitleMax

    We appreciate your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience at TitleMax.

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    Customer ServiceSales & MarketingOnline & AppStaff

    Reviewed Aug. 27, 2025

    The office staff was great, very efficient with good people skills. The online application was not good. Never got a response so had to go to the office. The response to the application from the main office seemed overly long. Then there was a computer glitch that caused the application to be rejected. Took at least half an hour for IT to respond and correct the problem. In the end what is advertised as a 30 minute process took two hours!

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    Response from TitleMax

    Thanks for choosing us and sharing your experience!

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    Staff

    Reviewed Aug. 27, 2025

    The girl was great! She was very helpful and explained things thoroughly, she helped things great and was very kind and funny. She did a very welcoming. He made me comfortable and I will definitely return. I will refer all of my friends and family.

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    TitleMax
    Response from TitleMax

    Thanks for choosing TitleMax! We appreciate you.

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    StaffBillingLoan ProcessRates

    Reviewed Aug. 27, 2025

    I went with TitleMax concerning my loan, and the experience left me with mixed feelings. While the application process for the loan went smoothly without any issues, the challenge began with repayments. The interest seemed excessively high, making it difficult to manage financially.

    As for the representatives at the store, my interactions with them were satisfactory—they were polite and professional. Yet, in terms of flexibility, TitleMax didn't provide much room to maneuver when I encountered difficulties in making payments. There's an inflexibility in working out alternative payment solutions, which could certainly be improved.

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    TitleMax
    Response from TitleMax

    We’re so glad you enjoyed your time at your local TitleMax!

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    Customer ServiceStaffLoan Process

    Reviewed Aug. 26, 2025

    The entire process was notably easy, convenient, and swift. The customer service stood out, especially the representative, whom I unfortunately can’t recall the name, possibly Wauisha. She was exceptionally nice, professional, and confident.

    Though the loan amount wasn't exactly what I anticipated, it sufficed for my needs. Overall, I’m very pleased with my experience with TitleMax and would confidently recommend them to others.

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    TitleMax
    Response from TitleMax

    We’re so glad you enjoyed your time at your local TitleMax!

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    TitleMax Company Information

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    Company Name:
    TitleMax
    Year Founded:
    1998
    Website:
    www.titlemax.com

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