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TitleMax
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TitleMax

 4.7/5 (121 ratings)
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TitleMax

About TitleMax

TitleMax is one of the largest title lending companies in the nation. TitleMax offers car and motorcycle title loans and pawns at competitive rates. It strives to provide a superior level of customer service as it helps thousands of people get the cash they need with a title loan. The company has thousands of convenient locations.

Overall Satisfaction Rating

  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars

Pros

  • Receive up to $10,000
  • Get funds in as little as 30 minutes
  • No bank account required
  • No credit score requirements

Cons

  • Pawns only available in Georgia
  • Loans only available in 16 states

Bottom Line

TitleMax offers title and personal loans with easy applications. Customers receive funds quickly, and the company has loan specialists that help clients find out how much money they can borrow.

TitleMax Reviews

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Page 5 Reviews 95 - 125
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 23, 2021

I was referred by my sister to TitleMax. They were really kind and polite. They didn't give me any runaround. It was very convenient for me and fast, too. They were very professional, clean, generous and nice. I would definitely refer anybody to them.

TitleMax response

Thank you, Cynthia! We are glad you had a pleasant experience at TitleMax.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 22, 2021

I will pay TitleMax off because eventually they’ll let me borrow more. But that was my last loan. This time took a little longer because of the approval because it was three people but it was a 7-star customer service from the rep. The man gave me some knowledge so that was great and everything went swell.

TitleMax response

Thank you for your feedback, Enrique! Let us know if you need anything else.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 22, 2021

My daughter had done a loan from TitleMax and she referred me. I got a car loan and my experience with the rep was fine. I really like his hospitality. Everything was wonderful, excellent and on point.

TitleMax response

Thank you, Bernita! Let us know if we can help you with anything at all.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 21, 2021

I got a personal loan from TitleMax and the process took about 35 minutes. They gave me what I needed and the rep was fabulous.

TitleMax response

We appreciate your business, Laquita! Let us know if we can help you with anything else.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 21, 2021

The customer service of TitleMax was great. It didn't take too long. They got straight to the point and handled their business. They did what they had to do to make me happy and get me out of there. Everything was perfect.

TitleMax response

Hi Jarod! We are glad you had a pleasant experience. Let us know if we can help in any way.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 20, 2021

The process with TitleMax didn't take long, and the rep I worked with is very friendly. He’s very thorough. He explained everything to me. Some people try to go and get you to put yourself in situations, but he was very professional. Overall, TitleMax shows a lot of empathy. They were really good.

TitleMax response

Thank you, Latrelle! We appreciate your feedback.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 20, 2021

Everything was great. The representatives were well-mannered and very respectful. The rep I worked with was very on point in detailing how to handle everything. Working with TitleMax helped me a lot. Right now, it pulled me out of a jam with everything that's going on and just so happened I had to have some work done on my house and everything was push come to shove. They kept my head above water. However, I noticed when the representative was trying to do my barcode, his equipment wasn’t up to par. He was able to do what he needed to do, but when he was trying to get the VIN, it wasn't showing up as clearly. But when we took it with our personal phone, it came out better. Other than that, everything was spot-on. He was 110% on what he needed to do to try to make things work.

TitleMax response

We appreciate your feedback David and are so glad we could help you. Let us know if you need anything else!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 16, 2021

I was needing help with my rent and my mama told me about TitleMax. I went over there and tried out their car title loan. I had to have my ID, job, references, identification number, and license. They then came and took pictures of the car. The process was very quick. The people were really nice and I love the fact that they worked with me because most places around here won't work with you like that. So far, TitleMax has done me well. I'm gonna do them just as well and make sure my payments and everything are good and on time. TitleMax did me a huge favor and saved me from not being able to pay my rent.

TitleMax response

We are so glad we could help you, Kaylie! Thank you for your feedback and let us know if you need anything else.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 15, 2021

Everything was real great. TitleMax got me through when I really needed it at an important time in my life.

TitleMax response

We are so happy we could help you out, Tarsha! Let us know if you need anything else.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 14, 2021

On the day I was at the store, there were about three people there and only one person was helping us all. She did good but it could have been better if more people were there. She went out and walked around my car and took pictures and looked at the mileage. The whole process took about 45 minutes. If someone has a car title, they should go with TitleMax because it's easier. To me, it's better than the payday loan because you don't have to go through all the rigmarole.

TitleMax response

Thank you for your feedback, Clinton! We appreciate your business. Let us know if you need anything else.

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Oct. 12, 2021

The process went smooth. It was a great experience. I understood everything. They were great.

TitleMax response

We appreciate your feedback, Aketta. We appreciate your business and let us know if we can help with anything else.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 3, 2021

They told me if I wanted to come in and pay, I could call the day before they take the transaction out. I did just that, but they didn't do it. I ended up paying a $35 nonsufficient fund, so I wasn't too happy. But other than that, my experience was fine.

TitleMax response

Hey Terry, thank you for the feedback and we apologize for the inconvenience. We encourage you to reach back out to your store and maintain an open line of communication with us so we can better assist you. Please feel free to reach out to us at 1 (800) 804-5368 if you have any further issues.

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Oct. 2, 2021

Getting the loan was a very easy and quick process. The only issue I had was the waiting process. I was in there for about four hours.

TitleMax response

Lanessia, thank you for your feedback. We're sorry to hear that your experience wasn't as good as it could have been. We appreciate your business and please let us know if we can help with anything further.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 1, 2021

I did the process online and it was pretty fast and easy. They were friendly people.

TitleMax response

Thank your for your feedback, Priscilla! We are glad our online process was beneficial to you. Let us know if you need anything else!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 30, 2021

I used TitleMax six years ago. The overall lending process this time took an hour.

TitleMax response

Thanks for your feedback, Shanna! Let us know if we can help you with anything else.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 29, 2021

TitleMax was closer to my job. I’m a small contractor in the apartment complex across. They're in Memphis. And they were somebody who can loan some money. The young lady was professional and said we were a perfect fit. I got a vehicle she could lend me some money on, so she did. She got the job done. She and the office followed up on me, on another call that came in. After I borrowed that money, I lost my brother - my best friend. It was a tough minute for me. I'm not broke-broke, but I had a $5,000 payroll I had to get out. My checks were coming every 45 days, and sometimes they were late. The lady just looked at what I had to offer and said she could lend me money on it.

TitleMax response

Thanks for your feedback, William. We're so glad we could help. Please let us know if there's anything we can do for you.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 28, 2021

The process took a day or so. I had to go to the DMV and add TitleMax to my registration to my title. I didn’t know that part I had to do. I just thought I took my title, then that’s how it works. Other than that, the rep was nice and very understanding. And he broke everything down for me to understand.

TitleMax response

Thank you for your feedback, Amon - we appreciate your business!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 27, 2021

When I first got my title loan, I stopped paying them off because my car got totaled. But TitleMax still let me get another loan. The North Broadway St. store in Knoxville, Tennessee is who I go through and they are great people. I was there for an hour and a half. But the longest process was where they had to take pictures of the car, and we had to wait for approval through another company. It helped me when I needed the money. And the reps were very helpful. The payments are a bit high, but they told me they would start going down.

TitleMax response

We appreciate your business, Brittany! Thank you for your feedback.

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Rated with 1 star
profile pic of the author
Verified Reviewer
Original review: June 25, 2021

I have been a customer of TitleMax in Las Vegas Nevada Henderson Nevada also for 5 plus years. They have recently changed their lending practices and now pretty much force you to get a bank account from some Bank in Alabama and so you have another bank account and a debit card to withdraw your funds. That is absurd and that is unnecessary. The drama that I had to deal with my last loan was so absurd that I will never borrow again at TitleMax, especially in Las Vegas you have a title you want cash. If they cannot give you cash then they should give you a check or you could run to their bank and cash it. I do not need another bank account. I do not need another debit card. I am so disappointed in this practice that you've lost a good customer.

TitleMax response

Karen, thank you for reaching out about your recent experience. We value your feedback and would like to learn more. Please feel free to reach out to our customer resolutions hotline at 1 (800) 804-5368. From there we can contact the appropriate parties and work through any issues.

2 people found this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: May 21, 2021

I wish to bring to your attention the series of events concerning the loan company TitleMax of California. On July 12, 2018 the date that the loan from TM was originated, the employee named Oscar knew two things before anything was assigned or agreed to. One: my Mother was legally blind due to an incorrect cornea implant, which means she could not see at all nor could she drive. Two: She was in severe back pain about to have laminectomy surgery just a few weeks later. The pain was so great that she was in no condition to make any sort of decisions.

Now the reasoning behind the loan at the time is that we were trying to move into a downstairs apartment which ultimately fell through and a decision was made to move to Arizona from California. I do wish to bring to your attention that she tried in vain to renegotiate the terms of her loan (monthly payments), however TitleMax chose not to, which would make it difficult to purchase groceries or eat for that matter. What bothered her was that neither TitleMax nor its employee Oscar notified her of a class-action lawsuit with the state of Ca over not informing its clients of the exorbitant interest rates.

3 people found this review helpful
Rated with 1 star
profile pic of the author
Verified Reviewer
Original review: May 17, 2021

TitleMax gave my husband a loan on our truck of which I am also the owner of. I was unaware. My husband’s work was sporadic due to covid and he was trying to get bills caught up without stressing me out. We had a prior loan with TitleMax on the same vehicle. I was with him the first loan as I am an owner. I asked if I should sign the loan docs. They said no, only one person per doc. We paid the loan off.

That said when my husband went to get the 2nd loan he knew he could get it without me there and he was hoping he could get the bills and loan taken care of and alleviate stress. I just found out because I wanted to sell the truck and he told me about the loan. Now there is a lien on a car I also own. Now they have the title, we owe a huge amount of money with interest and are having to fight it through the BFI and having to get a lawyer as I had no part in the loan and I am the first owner on the title. Today when I called TitleMax they accused my husband of fraud and said if I pursued action he could get into trouble. Yet they gave him the loan under fraudulent terms. After being threatened today I remain committed to fighting this.

4 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: April 26, 2021

I really appreciate Ms. Chantera ** for patiently helping me get the loan that I needed. I didn’t know anything about TitleMax. This was a first time experience. I was nervous about the loan because I have an older model car but she didn’t give up. She got me approved and the right amount I needed. It was greatly appreciated and great customer service!

2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: March 22, 2021

Don't go there. I just paid my title loan with my debit card and they didn't give my title. They said I have to wait 7 more days for their bank to clear that amount even though my bank already paid them. That's **.

7 people found this review helpful
Rated with 2 stars
profile pic of the author
Verified Reviewer
Original review: Jan. 17, 2021

I went to TitleMax in Amarillo, Texas to get money to help with my son's burial expenses. Title Max made me an offer but I found out quickly just how wrong I was to sign those paper.

1st. The loan amt. I signed for and what I actually received was very different.

2nd. The missing money from my loan was split by the staff. The check was cut for 40 dollars short of one thousand.

3rd. I had spoke in length about paying the loan off early would eliminate the finance charges and all the interest. I asked twice. They assured me it was correct. If I pay the loan off before the first payment is was I would not have to pay interest. Well that only applies when you pay off the loan in 24 hr. I am finally debt free from Title Max but the manager Jennifer has started to harass me by sending notices of sale for my car despite the fact everything is paid. Why do you keep sending this stuff.

TitleMax response

We value your feedback with TitleMax and would like to learn more. Please feel free to reach out to our customer resolutions hotline at 1 (800) 804-5368. From there we can contact the appropriate parties and work through any issues.

7 people found this review helpful
Rated with 2 stars
Verified Reviewer
Original review: Jan. 14, 2021

I did not receive exactly what I paid for so I am hoping they get back to me with what I was searching for since I paid a large amount. So I am still waiting for my full report that I paid for. I did get a response that they would get back to me so I'm hoping it's soon.

TitleMax response

We value your feedback with TitleMax and would like to learn more. Please feel free to reach out to our customer resolutions hotline at 1 (800) 804-5368. From there we can contact the appropriate parties and work through any issues.

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Dec. 22, 2020

I got a car loan and the process just took a few minutes. It made me happy. I had an enjoyable and great time with the rep. TitleMax was great and they were friendly. They help you out and work with you.

TitleMax response

Hi, David. Your feedback is highly appreciated. Thank you for the review!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 19, 2020

I was trying to find out was a title loan was about. I called someone but they weren't answering at all. TitleMax was my second choice but I'm glad I went with them. Their rep Regina was very helpful. It was around 6:45 and she waited for me to get there. She was the one who did the whole process for me.

TitleMax response

Thank you for your feedback, Sonia. We're so glad that Regina was able to help you and answer all your questions! We appreciate your business and hope to see you again soon!

3 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 19, 2020

The lending process with TitleMax took about two hours. The computer system was moving slow but other than that, it was alright. I had experience with a loan company before, so I knew what to expect. The reps were friendly and TitleMax is a good place to borrow from. But I gotta see in the long run how this plays out because each month, it adds a percentage on to your balance. TitleMax is helpful at the moment but no one never really wants to get a loan. Other than that, you know what you sign up for.

TitleMax response

Teotea, thank you for taking the time to submit a review. We really appreciate it!

6 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 18, 2020

I got a loan from TitleMax on my car title. I like the way you pay it out. The lending process was fantastic. It took about 30 minutes. If I had kept my mouth shut, it would probably be less shorter than that. The girl was really good at what she did, and she knew exactly what I was looking for. She took pictures of the car and she got the title. I'd tell others that TitleMax would be a good place to start.

TitleMax response

Thanks for reaching out, Roy . We're so happy that our staff was able to help you. We appreciate your business and hope to see you again soon.

4 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 18, 2020

The lady I worked with at TitleMax on Park Way was really nice. The application took a while but she told me there would be like a 45-minute wait. It had been going like that all day. She had prepared me for the wait.

TitleMax response

Hi Yolanda, thank you so much for your feedback. We appreciate your business. Let us know if we can do anything further.

2 people found this review helpful
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TitleMax Company Information

Social media:
Company Name:
TitleMax
Year Founded:
1998
Website:
www.titlemax.com

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