TitleMax Reviews

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About TitleMax

TitleMax is one of the largest title lending companies in the nation, offering car and motorcycle title loans at competitive rates. It strives to provide a superior level of customer service as it helps thousands of people get the cash they need with a title loan. The company has thousands of convenient locations.

Pros
  • Receive up to $10,000
  • Get funds in as little as 30 minutes
  • No bank account required
  • No credit score requirements
Cons
  • Pawns only available in Georgia
  • Loans only available in 14 states

TitleMax Reviews

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    3 featured reviews
    How do I know I can trust these reviews about TitleMax?
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    Page 3 Reviews 35 - 235
    Verified purchase

    Reviewed June 18, 2025

    If you're in need of money asap and got your title take it to them and get money in minutes to your bank. Before you walk out the money is there. Pay every month until taxes then I always pay off. Never know when you will need that extra through the year.

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    TitleMax
    Response from TitleMax

    This review made our day! Thanks for sharing your experience at TitleMax.

    Verified purchase
    Customer ServiceStaff

    Reviewed June 18, 2025

    Tristian, the customer service representative, was patient, courteous, and professional in assisting with what I asked for. Great customer service. There was a maintenance issue that was a cause for patience that was resolved, and the loan went right to my bank account in a matter of seconds. Thanks, TitleMax, for helping in a time of need and the convenience of an easy payment schedule.

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    TitleMax
    Response from TitleMax

    That’s great to hear! We are glad you had a pleasant experience at your local TitleMax.

    Verified purchase
    Staff

    Reviewed June 17, 2025

    I love the way they make something happen for you. They have great service. THEY ALSO HELP ME OUT VERY WELL. JUST WANT TO THANK THE TEAM MEMBERS THAT WAS VERY KNID WHEN I MADE IT THERE. I'm will be willing to invite others to come in because I love the nice, kind, responsible people that was in the company that day. Thanks again.

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    TitleMax
    Response from TitleMax

    Thank you! Let us know if we can help with anything in the future.

    Verified purchase
    Customer ServiceStaffProcess

    Reviewed June 17, 2025

    Lis was great. Very personable yet professional and knowledgeable. She put us at ease during the process. She should train new hires and give current employees a refresher course on excellent customer service. Great girl all the way around. She treated us as if we were close personal friends. Class act.

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    TitleMax
    Response from TitleMax

    This review made our day! Thanks for sharing your experience at TitleMax.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed June 17, 2025

    I use Title Max all the time and it's a great business. They talk to you and walk you through the loan process. If it takes an hour to get you approved, just sit there for an hour and never say a word about it. I like my one buddy there and he needs a raise because he's really good at what he does. Also, I typically only spend around $40 or $50 to sort things out, which is quite reasonable.

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    TitleMax
    Response from TitleMax

    Thanks for sharing! Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do at TitleMax.

    Verified purchase
    Customer ServicePunctuality & SpeedStaffProcess

    Reviewed June 16, 2025

    TitleMax has a well-established presence and reputation. To me, it seems like a familiar name to many. When I decided to move forward with their services, I was pleasantly surprised at how smooth the lending process was. Initially, I thought there might be complications, but everything turned out to be more straightforward than expected.

    The process didn't take as long as I imagined, if I recall correctly, probably around an hour and a half, mainly because I spent some extra time chatting. The representative who assisted me was exceptional. Unfortunately, I can't remember her name, but her customer service skills were notably impressive. Having worked in the customer service sector myself, I genuinely appreciated her dedication.

    I opted for a car title loan, and the requirements were relatively simple. I brought my car in for evaluation, and they inspected it to determine the loan value. Surprisingly, I didn't need to submit financial documents, or at least, I don't remember doing so.

    Reflecting on the overall experience, I'm grateful for TitleMax's assistance. It came at a critical time when I needed to help someone close to me. Their swift process enabled me to provide support as fast as I could have hoped for. However, if recommending TitleMax to a friend, I'd advise them to approach responsibly. It's essential to be realistic and not overextend oneself financially, even if the initial approval is enticing. With caution and wise decision-making, it can be an invaluable resource when necessary.

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    TitleMax
    Response from TitleMax

    We appreciate your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience at TitleMax.

    Verified purchase
    Punctuality & SpeedStaffProcess

    Reviewed June 16, 2025

    I saw TitleMax on a sign. I recently needed a title loan, and the process was impressively simple. The manager at TitleMax was incredibly helpful and informative, guiding us through the necessary steps efficiently. It took just about 30 minutes to complete the loan process, which I found to be quite fast. I did have to upload documents online, but it was a straightforward process without any complications. Overall, their policies resonated with me, and if any friends or family are in a bind for extra cash, TitleMax is definitely a place I’d recommend.

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    TitleMax
    Response from TitleMax

    We’re so glad you enjoyed your time at your local TitleMax!

    Verified purchase
    Customer ServiceStaff

    Reviewed June 16, 2025

    Bethany is the only person I’ve meet so far. She honest, open and very upfront.. Great customer service skills and good communication with people.. Thank you TitleMax. Would love for others that work from paycheck to paycheck realize there’s honestly help with TitleMax.. Overall greatness in TitleMax.

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    TitleMax
    Response from TitleMax

    Thank you for taking the time to share. Your review means a lot to our team!

    Verified purchase
    StaffProcess

    Reviewed June 16, 2025

    Went to Title Max to borrow some money and met Destiny. She was very professional but personable also. She walked us through the steps of the process and made it painless and easy. I highly recommend Destiny!! She will take care of you and offer the best options for your situation.

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    TitleMax
    Response from TitleMax

    Your feedback is highly valued! Thanks for sharing.

    Verified purchase
    Customer ServicePunctuality & SpeedStaffProcess

    Reviewed June 16, 2025

    I rode by and saw TitleMax, and when I visited their office to explore my options, I decided on a title loan. The process was straightforward and efficient. The staff were knowledgeable and explained everything clearly. They guided me through the steps: I handed over my vehicle title and ID, and they quickly entered the details into their system. They took pictures of my vehicle, submitted the information, and within about 20 minutes, I was set. I didn't have to upload any documents online, which made it even more convenient.

    The customer service atmosphere was excellent. They were friendly and attentive, making the whole experience smooth and hassle-free. If a friend or family member asked for my opinion about TitleMax, I'd confidently recommend them to go ahead and take a loan if needed.

    Overall, I'd rate my experience with TitleMax as a 4 out of 5, with perfect scores for customer service. However, I rated the pricing at a 3, as it could have been more competitive.

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    TitleMax
    Response from TitleMax

    We appreciate your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience at TitleMax.

    Verified purchase
    Process

    Reviewed June 16, 2025

    I had to get something taken care of and decided to go to TitleMax. The lending process went smoothly and was completed in just a few hours, which was a relief. The representative who assisted me was present throughout the transaction, although no specific inspection of my vehicle was performed. Overall, my experience with TitleMax was efficient and met my expectations.

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    TitleMax
    Response from TitleMax

    This review made our day! Thanks for sharing your experience at TitleMax.

    Verified purchase
    Staff

    Reviewed June 16, 2025

    Ms ** was so kind and patient with me because I could not figure or how I would get my title back. She is a great asset to your company. I felt like we were family. She wasn't pushy or try to force me into the pawn. I trusted that she really cared.

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    TitleMax
    Response from TitleMax

    Thanks! We are grateful to have you as a valued customer at TitleMax.

    Verified purchase
    Customer ServicePunctuality & SpeedOnline & App

    Reviewed June 16, 2025

    The application process was was predominantly online and surprisingly quick and easy. Then I simply had to visit the store to show my car, and everything else was streamlined efficiently. I'm impressed by the customer service at the store; they are truly awesome. I've had previous loans with TitleMax, and overall, they have consistently met my expectations. I definitely recommend them to others.

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    TitleMax
    Response from TitleMax

    Your feedback is highly valued! Thanks for sharing.

    Verified purchase
    Customer ServiceStaffProcess

    Reviewed June 16, 2025

    Titlemax was willing to do a title loan for me and my experience with their customer service was positive; I found the representative who assisted me to be very helpful. The entire process was quite swift, wrapping up in about 30 minutes. Overall, the customer service made the experience satisfactory.

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    TitleMax
    Response from TitleMax

    We are so glad we could help you! Let your local TitleMax know if you need anything else.

    Verified purchase
    Customer ServiceProcess

    Reviewed June 16, 2025

    I happened to drive by a TitleMax location and I applied for an auto loan. The lending process was impressively straightforward and only took about five to ten minutes to complete. The customer service was really good, making the overall experience pleasant. Everything was handled efficiently and overall, the lending process was satisfactory. The experience was positive enough for me to recommend it to others.

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    TitleMax
    Response from TitleMax

    Thanks! We are grateful to have you as a valued customer at TitleMax.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed June 16, 2025

    I recently dealt with TitleMax like years back. I went with them again because I had good service with them in my previous experience. This time, the customer service was excellent; I encountered no issues throughout the process. Everything was efficient, taking only about 15 to 20 minutes. There was minimal wait time, and overall, my interaction with TitleMax was very satisfying.

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    TitleMax
    Response from TitleMax

    Thanks for choosing TitleMax! We appreciate you.

    Verified purchase
    Punctuality & SpeedStaffProcess

    Reviewed June 16, 2025

    I was researching online and found out about TitleMax. I applied for a loan and the entire lending process was impressively efficient. Amber, who facilitated my loan, was exceptionally patient and adept at managing several customers alone without any fuss. Her calm demeanor and quick service were noteworthy. She even took the time to guide me on how to navigate some online steps, which I greatly appreciated.

    I honestly have no complaints about the process, as amber ensured everything went smoothly. I would definitely recommend TitleMax to a friend or family member. Someone asked me about it, and I recommended who to go to and how the experience was. I had a great experience. Thanks to TitleMax, I was able to catch up on some bills, which provided significant relief. They truly had a positive impact on my financial situation, and I am grateful for their support.

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    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffProcess

    Reviewed June 15, 2025

    I found the lending process with them quite straightforward. I was able to take all the necessary pictures at home, which took about 15 minutes, and avoided a lot of paperwork. Once I brought the car in, everything was promptly handled, and it felt efficient. The representative I interacted with was incredibly polite and accommodating. I had set my appointment for 9, but called to say I'd be late. She was very understanding and kind, assuring me it was okay. She knew her job well and facilitated the whole process smoothly. I appreciated her customer service very much. In terms of ratings, overall, I would give TitleMax a 3 due to the high interest rate, which did concern me a bit. However, for the customer service experience alone, I'd rate it a 5. If I were to recommend them to friends, it'd be at the same location due to the excellent service, though I would caution them about the steep interest rates, advising them to only proceed if they're confident in their ability to manage the repayments.

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    TitleMax
    Response from TitleMax

    We would like the opportunity to discuss this with you further. Feel free to reach out to us at 1-800-804-5368.

    Verified purchase
    Customer ServiceStaffProcess

    Reviewed June 15, 2025

    I initially worked with TitleMax on a title for another car. This familiarity led me to return to the same location. The standout aspect of my experience was the excellent customer service I received. Jaysha, the staff member who assisted me, was incredibly nice and courteous. The process took only about 10 minutes. I completed tasks like uploading vehicle documents online effortlessly. Overall, my interaction with TitleMax left me very satisfied.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thank you for trusting us. We are here to help when you need us.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed June 15, 2025

    After a bit of research, I found myself going with for a pawn title loan a while back. I learned about TitleMax through either a commercial or simply because there's a branch just down the road from me. The process involved providing my ID, the car title, and having them inspect my vehicle. There have been both ups and downs during my time with TitleMax.

    On the positive side, the manager at my local branch has consistently been fantastic. He consistently tries to work with me whenever I've had delays, which involved paying extra interest, but at least there was cooperation. However, I had a less than ideal experience when my loan was transferred to the corporate office. Communication was often a pain, with long hold times and lack of clarity from those handling the calls. In one instance, due to a mix-up over my payment date, my car was picked up, which caused frustration and inconvenience. Thankfully though, once I made the payment, I quickly got my car and title back.

    If someone asked about TitleMax, I’d generally remain positive. A friend of mine did use them years ago without any issues. I would, however, emphasize the importance of staying on top of things and managing loan terms independently. All in all, it's a decent choice for those who can't get assistance elsewhere, despite high interest rates. Plus, as you become more of a regular, they might negotiate interest rates with you, which is a plus. It's really the convenience they offer that stands out to me.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    We would like the opportunity to discuss this with you further. Feel free to reach out to us at 1-800-804-5368.

    Verified purchase
    Customer ServicePunctuality & SpeedStaffProcess

    Reviewed June 15, 2025

    I've known TitleMax for years. The process of working with them was surprisingly quick and easy. The customer service at the location I visited stood out and was genuinely very good. Although I can't recall the representative's name, the service provided was timely and met my expectations. Start to finish, the entire process took about 45 minutes. In sharing my experience with friends or family, I would describe working with TitleMax as a good experience.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thank you for taking the time to share. Your review means a lot to our team!

    Verified purchase
    Punctuality & SpeedStaffProcess

    Reviewed June 15, 2025

    I needed some emergency funds for rent. I live close to one of TitleMax's locations and after passing by it, I ended up searching online. Most other companies didn’t offer online options, which TitleMax did. It was convenient to manage the process online given my busy work schedule, and I appreciated being able to submit photos of my vehicle and necessary documentation. Although I did need to visit the location briefly to show the vehicle title, everything went smoothly, and the funds were quickly deposited into my account. If a friend or family member needed to secure a loan effortlessly, I’d mention the friendly and efficient service I received at my location. The staff member who assisted me ensured the process was simple, offering friendly guidance throughout.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks for sharing! Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do at TitleMax.

    Verified purchase
    Process

    Reviewed June 15, 2025

    Navigating the lending process for the first time was a unique experience. However, the process didn’t feel particularly tedious and was completed in about 30 to 45 minutes. I handled most of the process on my phone. I initially went in for a title loan but ended up with what they called a 'pawn.' The main takeaway was that I needed money, and they provided it immediately through my bank account. Reflecting on the experience, I’d rate it a 3 out of 5.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    We are so grateful for your kind words and we hope to see you again soon!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed June 15, 2025

    TitleMax’s name was everywhere, making them a natural first choice when I needed a car title loan. The entire lending process was incredibly speedy and efficient. The staff was friendly, informative, and made everything feel straightforward.

    During the application, I was required to bring in my driver's license and vehicle registration. The representative conducted a thorough inspection of my car, checking the dash for mileage, and conducting a brief walk-around to ensure everything was in order.

    I can confidently say the experience with TitleMax has been a significant help in my life. The process of getting the loan was easy and quick. I'd absolutely recommend TitleMax to friends and family—it was a truly positive experience for me. If anyone's considering it, I'd say go for it!

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    We appreciate your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience at TitleMax.

    Verified purchase
    Customer ServiceStaffProcess

    Reviewed June 15, 2025

    I drove past TitleMax and decided to give their lending services a try. Everything went by really good. From start to finish, the lending process took no more than 30 minutes, making it extremely efficient and convenient. The customer service was excellent, with the representative who assisted me being awesome.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thank you for taking the time to share. Your review means a lot to our team!

    Verified purchase
    Customer ServiceStaffProcess

    Reviewed June 14, 2025

    TitleMax was conveniently located near me at the time I needed their services. The customer service experience was excellent. The staff, particularly the representative who helped me, was incredibly sweet and very helpful. She patiently worked through the process with me, clearly explaining how everything was going to unfold.

    The process of securing my loan was efficient, taking roughly 20 minutes, and was exactly what I needed at the time. If faced with the choice, I would use TitleMax again without hesitation.

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    TitleMax
    Response from TitleMax

    Thanks. At TitleMax, we take pride in providing excellent customer service.

    Verified purchase
    Customer ServiceStaffProcess

    Reviewed June 14, 2025

    I picked TitleMax due to an online ad and its convenient location near me. The lending process was straightforward, taking only about 20 minutes. I was clearly walked through the application steps and paperwork. Even though a lot has been going on and my memory might be a bit hazy, I distinctly recall the swiftness and clarity of the process. Regarding customer service, the team at the location was fantastic and truly supportive.

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    TitleMax
    Response from TitleMax

    This review made our day! Thanks for sharing your experience at TitleMax.

    Verified purchase
    Staff

    Reviewed June 14, 2025

    I'd dealt with TitleMax before and had good experiences initially, so I felt it was a safe choice. However, during my latest interaction with them, I was left somewhat disappointed. Having been a reliable customer in the past and paying a considerable amount, I was surprised when they denied me the amount I needed. It was unlike prior occasions. For something I previously received considerably more money, this time, they only offered pennies.

    Previously, I secured a loan from TitleMax around or over $2,000. I made regular payments and successfully paid it off. When I required more funds, I was able to increase the loan, eventually paying nearly $10,000 in total back for my vehicle, which I was fine with as it was a decision I willingly made. Yet, when I returned for another loan on the same vehicle due to difficult times, they offered only $1,700. It was a hard pill to swallow, considering all I'd paid and the consistent, hefty monthly payments I'd made previously—sometimes over several months with significant sums still left to pay. Despite having dished out about $4,000 to finalize my previous agreement, they still couldn't offer me a similar or higher amount.

    When I inquired about the diminished loan offer, they attributed it to limitations set by their bank. During one of my agreements, I noticed discrepancies in the promised amounts. A promised amount of $800-plus was only $550 after deductions due to unforeseen fees, something they calmly attributed to standard corporate gaining. Taxes came due, compounding my reluctance to deal with TitleMax again. However, considering my credit options were scant elsewhere, I felt cornered back to them. I'm now looking at $300-plus monthly payments soon.

    While dealing with them, interactions were varied. A Jamaican staff member had always provided excellent service, whereas others fell short, sometimes misleading with previous tempting offers that were later unattainable. Despite receiving mail indicating I could get $3,000—the actual offering when needed fell shy at only $1,700, which was perplexing since there were no significant changes in my vehicle’s status or value.

    I want others considering TitleMax to tread cautiously—they should ensure the suiting proportion of their vehicle’s value aligns snugly against pegged financial aid. Valuable assets shouldn't suffer rampant undervaluation. Thus, while TitleMax's staffing warmth is laudable, greatly respecting the banking constraints follows true deliberacy respects before engaging dealings. Avoid falling captive to meager return promises on reliably heavy return prospects.

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    TitleMax
    Response from TitleMax

    We would like the opportunity to discuss this with you further. Feel free to reach out to us at 1-800-804-5368.

    Verified purchase
    Staff

    Reviewed June 14, 2025

    I keep seeing TitleMax. I drive by their location on Covington Highway in Decatur. I decided to pawn an item with them, and I must say the overall lending process was smooth and efficient, taking less than an hour from application to funding. The staff, particularly the representative I dealt with, was incredibly helpful and nice, answering all my questions thoroughly. I couldn’t find anything that needed improvement; the service was excellent. TitleMax indeed impacted my life positively by assisting me when I needed it the most. If a friend or family member were to ask me about TitleMax, I would definitely recommend them if they are considering such services.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks for sharing! Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do at TitleMax.

    Verified purchase
    Customer ServiceOnline & AppStaffProcess

    Reviewed June 14, 2025

    TitleMax is a well-known name and I started using their services about seven or eight years ago. During a difficult period after a divorce while raising five children on my own, TitleMax provided the financial assistance I needed. Today, as a business owner, I appreciate how it helped me manage bills as a single mom and facilitated my business growth.

    Usually, I opt for the title loan service, aiming to pay it off within 45 days. While most of my interactions with their representatives have been positive, marked by professionalism and communication, I did face a less pleasant experience at a particular office last year. Staff there were rude and dismissive, sharply contrasting with other branches where I've received excellent service.

    Despite that instance, I would rate my experience as a 4 out of 5, and I still recommend the reliable branches to friends. Last year, when my son needed $6,000 for eye surgery, TitleMax's approval for $7,000 was a lifesaver. The process was smooth, and I paid it back within 45 days, which exemplifies how crucial their loans have been in my life.

    The application and funding process is straightforward, especially with their convenient app. I could apply from home, receiving pre-approval before a quick office visit that took no more than 25 minutes. I'd advise anyone considering them to utilize TitleMax as a financial cushion, just ensure repayment within the stipulated period to avoid high interest.

    Overall, TitleMax has been a valuable support in times of need.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thank you for sharing! We hope to see you again soon.

    Verified purchase
    StaffProcess

    Reviewed June 14, 2025

    Alma and Christa were awesome.... Helped me get the money I needed, went above and beyond to make sure I understood everything about the process and payback, made me feel like a valued customer. After I get title back if I need more I will definitely go back here! Thank you for everything!

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    TitleMax
    Response from TitleMax

    We are so grateful for your kind words and we hope to see you again soon!

    Verified purchase
    Customer ServiceStaff

    Reviewed June 14, 2025

    They are direct to the point, tell you exactly what you need and will get you in and out in less than an 30 minutes.. Love great customer service. They are a beautiful company serving Us in this community and will continue to love them every step of the way...

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    TitleMax
    Response from TitleMax

    This review made our day! Thanks for sharing your experience at TitleMax.

    Verified purchase
    Staff

    Reviewed June 14, 2025

    I was treated very well when I went into the office in Brownwood Tx. Everything was explained completely. She was very helpful. She also explained that I could come back at anytime and extend my loan. She went over all of the options available to me. I had a great experience with my visit.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    We’re so glad you enjoyed your time at your local TitleMax!

    Verified purchase
    Punctuality & SpeedProcess

    Reviewed June 14, 2025

    One of the best parts of my experience with TitleMax was how quick the process was; it took only about 5 to 10 minutes. I had already completed most of the paperwork online, so when I arrived at the store, everything was ready to go. I'd recommend them to friends by saying that as long as you've got all your paperwork in order, the process to get cash is quick and easy.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks for sharing! Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do at TitleMax.

    Verified purchase
    Customer ServiceStaff

    Reviewed June 14, 2025

    The customer service I received from TitleMax was good, particularly from a staff member who was incredibly nice. I would recommend TitleMax to any friends considering their services, as my overall experience was excellent.

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    TitleMax
    Response from TitleMax

    Your feedback is highly valued! Thanks for sharing.

    Verified purchase
    Customer ServicePunctuality & SpeedStaffProcess

    Reviewed June 14, 2025

    My overall experience with TitleMax was pretty good and straightforward, offering a smooth and efficient service. The customer service stood out, thanks to the team who assisted me, which I playfully compared to a "Batman and Robin" duo for their teamwork. I was in and out within about half an hour.

    The gentleman who assisted me was very helpful, and along with the lady backing him up, they made sure everything went smoothly. The process being so quick was a plus, taking only around 30 minutes.

    If you're searching for a straightforward and prompt service, TitleMax could be the right choice for you.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    That’s great to hear! We are glad you had a pleasant experience at your local TitleMax.

    Verified purchase
    Staff

    Reviewed June 14, 2025

    It was a GREAT experience to be able to walk out of the TitleMax office with $ in my account and the service was the utmost Courtesy, Nice, Explanatory, Understanding, and Awesome treatment. I recommend anyone in need or help of assistance with any type of loan to go to the NRH office.

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    TitleMax
    Response from TitleMax

    Thank you for taking the time to share. Your review means a lot to our team!

    Verified purchase
    Customer ServiceStaff

    Reviewed June 13, 2025

    Kendra immediately greeted me with no attitude first thing in the morning when they opened, gave me full attention, talked to me as a person and not a customer, let me know exactly what I needed to know, shared some laughs, very patient and understanding. This was the BEST experience I've ever had in a loan place.

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    TitleMax
    Response from TitleMax

    Thanks! We are grateful to have you as a valued customer at TitleMax.

    Verified purchase
    Customer ServiceStaff

    Reviewed June 12, 2025

    I got a title loan on February 18th this year. I paid it off exactly a month later. It is now June 11th and my title is not in my possession. I called and was told by Tatiana that a worker quit and she can't go to the DMV to check on my title. This was weeks ago. I spoke to another worker there named Andrea and was told that she hasn't been to the DMV and that the DMV is busy? How would anyone know this if they haven't been? I was told I'd get a call from Tatiana and that I was a "priority". Another week has gone by and no call at all. Andrea called me back after about another week and said something like "sir I know it's been months and you still don't have your title but would you like to start another loan with us?" I find this to be very unprofessional. Y'all have made the money off of me that y'all should have and I've been a patient customer. I would like what is mine.

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    TitleMax
    Response from TitleMax

    We would like the opportunity to discuss this with you further. Feel free to reach out to us at 1-800-804-5368.

    Verified purchase
    Customer ServiceStaff

    Reviewed June 11, 2025

    The agent was very thorough and was able to help me the money I needed! The money was transferred rapidly into my checking account once I was approved! The agent was very professional and very kind! Thank you so much TitleMax!

    P.S. When I was randomly trying to find a loan from online, TitleMax was the ONLY ONE that called and asked, Are you interested in getting a loan? That impressed me!

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    TitleMax
    Response from TitleMax

    This review made our day! Thanks for sharing your experience at TitleMax.

    Verified purchase
    StaffProcess

    Reviewed June 11, 2025

    Lupe was Very Nice and Informative throughout the Loan Process. Would Highly Recommend that Office. 😃👍Very Smooth Transaction. Help when Needed. I got a loan from TitleMax before and the place I went to wasn't as near as the Employees were Friendly over here Where I got loan now! Thank you TitleMax!

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    Response from TitleMax

    We are so grateful for your kind words and we hope to see you again soon!

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    Staff

    Reviewed June 10, 2025

    They are very accurate and professional, the most efficient loan, easy to apply online, I'm very interested in getting the money, will help me with my emergency situation, on this moment I have a family emergency.

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    Response from TitleMax

    Thanks for choosing TitleMax! We appreciate you.

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    Punctuality & SpeedStaff

    Reviewed June 10, 2025

    Very polite and patient. The person that helped me was very nice and explained the loan process. The two that were working had teamwork and were very helpful. It was amazing that the loan was deposited right after the loan process. I was scared from the start, the employee that help me made me feel very comfortable from the start. I thought it was going to take a long time, but it was quick.

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    TitleMax
    Response from TitleMax

    We’re so glad you enjoyed your time at your local TitleMax!

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    Punctuality & SpeedStaff

    Reviewed June 9, 2025

    Just wanted to thank Sunny for the wonderful experience , I received very fast and professional. The whole staff at the Jonesboro Rd location has always been friendly, professional and fast service. My payment process has been also very easy and manageable. I would definitely recommend to a friend or family member.

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    Response from TitleMax

    Thanks! We are grateful to have you as a valued customer at TitleMax.

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    Staff

    Reviewed June 9, 2025

    TitleMax of Morristown has my deepest respect for a Loan Office with friendly, helpful staff that took care of our needs and took the time to help with the application process and was helpful in every section. Thanks Again to Title Max of Morristown!!! You guys Rock.. I would recommend anyone go and see them if you need a LOAN..

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    TitleMax
    Response from TitleMax

    Thank you for sharing! We hope to see you again soon.

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    Staff

    Reviewed June 8, 2025

    The Ladies in the office were very very helpful. It took me a minimal amount of time to get what I needed. I truly appreciate all the hospitality that these ladies gave me. Please give the young lady that gave me this loan a raise. She was amazing.

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    Response from TitleMax

    We are so grateful for your kind words and we hope to see you again soon!

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    Online & AppStaff

    Reviewed June 8, 2025

    Donna was super friendly. Explained everything in detail. The application process was smooth; however, I had started the application a couple days before, and somehow it was deleted at the store level. It would have been nice, to have all that information already. Otherwise it was a pleasant experience for me.

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    Response from TitleMax

    Thanks! We are grateful to have you as a valued customer at TitleMax.

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    Punctuality & SpeedStaff

    Reviewed June 8, 2025

    My experience was quick and courteous. Your location was close to home in this town living in poverty. I will recommend to others your services when they need their electric bill paid to avoid disconnection of their electric or other utilities. Across the street was a Vietnam Veteran Selling pecans and watermelons of which of which we proudly supported.

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    Response from TitleMax

    We’re so glad you enjoyed your time at your local TitleMax!

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    Staff

    Reviewed June 8, 2025

    The lady that was working the day I came in was so sweet. She was funny and very knowledgeable. She took the time to explain and make sure that I understood everything. Even though it was 29 minutes to close she was respectful and kind as if I was the first person.

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    Response from TitleMax

    Thanks for choosing TitleMax! We appreciate you.

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    Customer Service

    Reviewed June 7, 2025

    I have been a customer for 6 years and experience has always been positive both customer service and loan process, that's the reason I continue to do business with Titlemax, so I will gladly be a customer as long as my financial obligations are not in conflict to access such loans.

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    TitleMax
    Response from TitleMax

    We’re so glad you enjoyed your time at your local TitleMax!

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    Punctuality & SpeedOnline & App

    Reviewed June 7, 2025

    Our funds were available immediately and were put directly onto our debit card. We still have the option to take more out if needed. They even stayed past closing time to help us. Would definitely recommend to anyone who is in dire straits. The application process was simple and didn't take long at all.

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    TitleMax
    Response from TitleMax

    We’re so glad you enjoyed your time at your local TitleMax!

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    Staff

    Reviewed June 6, 2025

    Professional and very courteous. Very good listener and understanding. Positive attitude and very knowledgeable of everything we spoke on. Explained all the details and made sure I was aware of anything I didn't understand. Showed me everything on the paperwork and let me know what to expect during the process of each payment.

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    Response from TitleMax

    This review made our day! Thanks for sharing your experience at TitleMax.

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    Process

    Reviewed June 6, 2025

    When I walked in I was greeted with the biggest smiles from Caroline and Kadeem. Their energy made the process go so smoothly! They both explained the entire process, walked me through all the details which made things quick and painless. Thank you for EVERYTHING! Oh I can’t forget the drink and snacks. 😁

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    Response from TitleMax

    Thanks! We are grateful to have you as a valued customer at TitleMax.

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    Punctuality & SpeedStaffProcess

    Reviewed June 6, 2025

    ** at your 908 Gallatin Ave location was great. He understood I had a loan in the past that I paid off right away and that way my goal again so he kept the process geared towards that, picked up where I left off online and quickened the process. Was in and out quickly with a full understanding of everything.

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    TitleMax
    Response from TitleMax

    Thanks. At TitleMax, we take pride in providing excellent customer service.

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    Staff

    Reviewed June 6, 2025

    Service was great, everything was properly explained. The agent was kind, informative and made sure I understood everything about the payments and how everything works. I would definitely recommend to a friend of mine. I was also referred. So I would definitely give this place a 5 out of 5 Stars.

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    TitleMax
    Response from TitleMax

    Thanks! We are grateful to have you as a valued customer at TitleMax.

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    StaffProcess

    Reviewed June 5, 2025

    General Manager ** at 7901 Cameron Rd in Austin, Tx. really helped guide me through the process. She made it simple and thoroughly explained the loan requirements. She explained what my payments would be and when they were due. She was kind, courteous and very professional. I highly recommend this place to any looking for a title.

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    TitleMax
    Response from TitleMax

    We’re so glad you enjoyed your time at your local TitleMax!

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    Reviewed June 5, 2025

    My experience was positive except with the option of the payment amount. There was only one amount given to you that you could pay. And only one set of months that you could pay. You should have more of a selection to help the customer with repaying their loan and not making it a hardship for your customers. Other than that the experience was very good.

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    Response from TitleMax

    Thanks! We are grateful to have you as a valued customer at TitleMax.

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    StaffProcess

    Reviewed June 5, 2025

    Thank you! I have a great experience with the agent that help me, explained the process very quickly and let me know how every products works in Title max. Thank you. I will for sure visit again. Thank you. I will let me friend and family about title max. I wonder how it’s to work at title max. I think it will be a great learning for anyone interested in learning about title and licensing and how different state law impact the qualification processes.

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    TitleMax
    Response from TitleMax

    Thank you! Let us know if we can help with anything in the future.

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    Staff

    Reviewed June 5, 2025

    Osmara helped me with my title loan at Title Max on Saint Mary’s Tucson. Osmara explained the entire process so I could understand the loan application process & my pay back responsibilities. I recommend TitleMax for quick short term or long term loans! Thank you Osmara. You are very professional & very kind. I appreciate kind services.

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    TitleMax
    Response from TitleMax

    Thank you for taking the time to share. Your review means a lot to our team!

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    Reviewed June 5, 2025

    ** was awesome. There were issues and she fixed them while still doing what was expected of her. It took a bit longer than anticipated but the experience was overall pleasant. If I need for any reason to redo this type of thing I will come back to the 35th Ave and Glendale location. I thought the location on 43rd Ave and Olive was good but this location on 35th was much better.

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    TitleMax
    Response from TitleMax

    Thank you for trusting us. We are here to help when you need us.

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    Customer ServiceStaffProcess

    Reviewed June 5, 2025

    The two ladies in the office were very sweet, understanding, and professional. It was an easy process. I’m going to tell everyone I know. They really came right on through in a clutch. I was having trouble figuring out how I was going to to afford my rent, then I called the friendly staff at Title Max, I honestly can’t wait to get my tittle back.

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    TitleMax
    Response from TitleMax

    We are so grateful for your kind words and we hope to see you again soon!

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    Customer ServiceStaffProcess

    Reviewed June 4, 2025

    I’ve never gotten a loan before. I had the opportunity to go to this location and work with Ms. **. She was extremely knowledgeable, she explained all the details, she had answers to all my questions. Even during the period we had to wait we had great conversation. The process was truly easier than expected. I appreciate them for all their help. Will return if I’m in need.

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    TitleMax
    Response from TitleMax

    Thanks! We are grateful to have you as a valued customer at TitleMax.

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    Punctuality & SpeedStaff

    Reviewed June 4, 2025

    Libby is the woman who waited on me. Was very good. She waited on me right away and really knew what she was doing. She had a very good response to my needs and I would recommend her to any one that is looking for a title loan. She was very helpful. Titlemax has always been good to me and very quick service.

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    TitleMax
    Response from TitleMax

    Thanks for sharing! Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do at TitleMax.

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    Punctuality & SpeedStaff

    Reviewed June 4, 2025

    What a great attitude this woman has. I appreciate her taking the time to help me and would highly recommend this store. She was fast and very friendly. To take the time and explain the core of the company was a great asset. I want to do more business with you in the future.

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    Response from TitleMax

    We are thankful for customers like you!

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    Process

    Reviewed June 3, 2025

    My experience was great, I was not to luck at other places that I went to, until Gabriel ** was extremely helpful and the process was easy. I recommend you give them a chance, Thanks you so much for your services. I will definitely recommend everyone in need to come to this location

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    TitleMax
    Response from TitleMax

    Thanks! We are grateful to have you as a valued customer at TitleMax.

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    Punctuality & SpeedStaff

    Reviewed June 3, 2025

    I was so impressed by Michael at the Beltline store. He was so cordial and extremely nice and a real pro. ⭐ I really felt special the whole time I was there. He explained everything in terms I understood and went over alternatives easily. Several customers came in and he still spent quality time with me. Thanks Michael.

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    Response from TitleMax

    We are delighted to hear you had a pleasant experience!

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    StaffProcess

    Reviewed June 3, 2025

    Wendy was so very nice, and the process was easy. She knew exactly what to do and how to do it. I am thankful that your company could help me out. If anyone needs help, I will recommend them to your company. Wendy should get a 10 star. Thanks again.

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    TitleMax
    Response from TitleMax

    We’re so glad you enjoyed your time at your local TitleMax!

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    Customer ServicePrice

    Reviewed June 3, 2025

    Cory was Excellent. He saw my internet search for funds and called me the same day. I had not done business with Cory or Titlemax Smyrna, GA since 2017. I guess you could say we came full circle. 😊 He was able to pay off my existing Title Loan with another company and provide me with the emergency funds I needed at a lower interest rate. Very happy and appreciate with his outstanding Customer Service. 🏆

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    TitleMax
    Response from TitleMax

    Thank you for taking the time to share. Your review means a lot to our team!

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    Punctuality & SpeedStaffProcess

    Reviewed June 2, 2025

    Cassandra at the TitleMax in Bellaire Texas was awesome! She made everything real easy! We were able to get our money fast. She explained every detail to us so we were not confused! I would definitely go back there again! We were very thankful for how smooth the process went and there was no credit check all we needed was our title! Thank you girl.🙏🏻

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    TitleMax
    Response from TitleMax

    Thanks for sharing! Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do at TitleMax.

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    Staff

    Reviewed June 2, 2025

    Taylor waited on me and was terrific.. She was thorough and even helped me use the computer. It is refreshing to find someone who is willing to take the time to help an older person. Laura was the other employee working and she was so nice to everyone who came in even though she had her hands full. I would recommend you to everyone.

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    TitleMax
    Response from TitleMax

    We are so grateful for your kind words and we hope to see you again soon!

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    Punctuality & SpeedStaff

    Reviewed June 2, 2025

    Sandra is very helpful and goes over everything in depth. She makes the experience painless and quick! We were hesitant to do a loan but this place is very professional and gives you all the knowledge. Thank You Sandra.

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    TitleMax
    Response from TitleMax

    Thanks for choosing TitleMax! We appreciate you.

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    Punctuality & SpeedProcess

    Reviewed June 1, 2025

    I would just like to say Thank You! Brittany was fantastic and explained everything perfectly. I feel confident in making the decision to use TitleMax. The entire process from start to finish was extremely easy and very user friendly. And when I went into the office in order to finalize everything that was almost just as quick and easy.

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    TitleMax
    Response from TitleMax

    We are so glad we could help you! Let your local TitleMax know if you need anything else.

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    Staff

    Reviewed June 1, 2025

    The young lady at Campbellton road location don’t need no help. She handle about 5 customers at one time. She was like family. Kept all of us smiling. I didn’t get the amount I ask for but her spirit what kept me in order… Can’t remember her name but she was Beautiful, kind and helpful.

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    TitleMax
    Response from TitleMax

    This review made our day! Thanks for sharing your experience at TitleMax.

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    Staff

    Reviewed June 1, 2025

    The service was the best in a while..she gave me respect and was so helpful. The respect she has for a person that is in need was wonderful. I give her a 100 in service so I'm going to get my bill paid so I can lock in the service.

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    Response from TitleMax

    Your feedback is highly valued! Thanks for sharing.

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    Staff

    Reviewed May 31, 2025

    I'm incredibly thankful for Tiffany's help; she's truly exceptional. She played Gracie's corner to help keep the kids busy and even allowed them to play with balloons that were going to be taken down from Memorial Day. This was a peaceful and easy experience. She is very great all around and deserves a raise.

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    TitleMax
    Response from TitleMax

    We are so glad we could help you! Let your local TitleMax know if you need anything else.

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    Customer ServiceStaff

    Reviewed May 31, 2025

    Everything was great. They treated me like a family member. They're there for you. Everybody smiles whenever you walk in the office and greet you like you're somebody. They call and check up on you with a phone call and yes l would recommend a friend to come and see y'all.

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    TitleMax
    Response from TitleMax

    Thank you for taking the time to share. Your review means a lot to our team!

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    Punctuality & SpeedStaff

    Reviewed May 31, 2025

    Elizabeth was phenomenal! Made the application process so easy and had the money needed directly deposited in less than 20 minutes! She made me feel at ease in a vulnerable moment when I really needed funds rapidly. Emergencies make one anxious, so speedy and calm reassurance followed with funds goes a long way!

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    TitleMax
    Response from TitleMax

    Thanks. At TitleMax, we take pride in providing excellent customer service.

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    Staff

    Reviewed May 31, 2025

    Manager was very professional and nice. As a returning customer, I was treated with respect and understanding. He answered all my questions and I was completely satisfied with the service that was rendered. I would highly recommend this office to anyone needing help in their short-term finances. They know the business and are very trustworthy. You will be glad you did.

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    TitleMax
    Response from TitleMax

    This review made our day! Thanks for sharing your experience at TitleMax.

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    StaffProcess

    Reviewed May 31, 2025

    TitleMax helps a lot when you need help. I've been to the same TitleMax office before. I did the title loan with them. The lending process was straightforward and easy to understand, and it took 45 minutes at the most. The representative that I worked with was very pleasant and professional, knew what she was doing, and got me in and out of there easily. She was wrapping up with somebody else when I first walked in there. So, that included a little bit of waiting time. I know you can do the process online. I hadn't tried that, but I didn't have any problems with it.

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    Punctuality & SpeedStaff

    Reviewed May 30, 2025

    ANGIE DID AWESOME AND JACOB AS WELL VERY PROFESSIONAL. I have sent others but turned out forgot to mention me and the other was in Greeneville. I always tell people you all can help them if they have their title. You all have always taken care of me in time of need very appreciated

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    TitleMax
    Response from TitleMax

    We’re so glad you enjoyed your time at your local TitleMax!

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    Staff

    Reviewed May 30, 2025

    I have used Title Max over the years as my emergency loan preference and I can’t brag enough about the W.O. Ezell Blvd. branch! Tomika is super friendly and professional in every way! Her smile is welcoming and she is knowledgeable with any questions or concerns I’ve had. 10/10 recommend!

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    TitleMax
    Response from TitleMax

    We are delighted to hear you had a pleasant experience!

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    PricePunctuality & Speed

    Reviewed May 30, 2025

    I've used TitleMax three times. This time around, the process took about an hour. It was a little different last time. The system was a little slow that time. The interest rate is really high, but I needed the money, so I had no choice.

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    Punctuality & SpeedStaff

    Reviewed May 29, 2025

    The lady that was helping me was wonderful, friendly, courteous and efficient. I forgot her name, but I thought she was the manager of that branch. Thank you, I highly recommend to try them out if you need cash fast for temporary, and they have many different locations as well.

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    TitleMax
    Response from TitleMax

    Thanks for choosing TitleMax! We appreciate you.

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    Staff

    Reviewed May 29, 2025

    As soon as I walk in there the energy was amazing.. Very respectful and carrying.. Will to give you the best and was more convenient for you… I give the manager and staff a 10 plus, highly recommended. This location is on 1604 Alamo ranch area next to pawnshop in San Antonio Texas… Also the workspace was clean

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    Response from TitleMax

    We are thankful for customers like you!

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    Staff

    Reviewed May 27, 2025

    Rep was very helpful, friendly, and knowledgeable. Explained loan details and payment options, also went over agreement. Verified all information to make sure an understanded was reached. Did not rush!! Asked if any questions needed to be answered. Took time out to ensure process would be smooth and not take long

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    Response from TitleMax

    Thanks for choosing TitleMax! We appreciate you.

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    Punctuality & SpeedStaff

    Reviewed May 26, 2025

    Kathy ** is very professional and her service was excellent. Fast, friendly service. 5 stars ⭐️ ⭐️⭐️⭐️⭐️ 😃. This was my first time getting a title loan and it was a good experience because of Kathy. I am impressed with her competency and service. Everything went smoothly. I would come back to TitleMax if I need a loan again and I would recommend Title Max to anyone needing a title loan. Thank you Kathy!!!

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    TitleMax
    Response from TitleMax

    Thank you! Let us know if we can help with anything in the future.

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    PricePunctuality & Speed

    Reviewed May 26, 2025

    I have always done high amounts on loans and have gotten good rate on interest. I always pay before so I don't pay as much interest. This time was terrible. My interest was super high and the amount I took out was half of what I usually borrow. I was shocked that being a return loyal customer this happened to me. I will pay this off in 1 or 2 months and I won't be back.

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    TitleMax
    Response from TitleMax

    We would like the opportunity to discuss this with you further. Feel free to reach out to us at 1-800-804-5368.

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    Customer ServiceStaff

    Reviewed May 26, 2025

    My Ratings at TitleMax with Customer Service was very Delightful and Professional, the Young Lady that service me was very Polite and Professional even while waiting on my approval. She even conversated with me. She was very Kind, so my Experience with TitleMax was very very Pleasant. I enjoyed being there. 💯☺️

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    TitleMax
    Response from TitleMax

    Thanks for choosing TitleMax! We appreciate you.

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    Staff

    Reviewed May 26, 2025

    Elsa was amazing very helpful and knowledgeable. She was very informative and patient. Rates are high but that’s to be expected, honestly. I appreciate the time she spent explaining everything step by step and making sure I understood the terms and conditions, and also explaining how the loan works long term when wanting to apply again. She also explained the ways to pay back my loan. Overall, she was very sweet and helpful.

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    TitleMax
    Response from TitleMax

    Thank you for taking the time to share. Your review means a lot to our team!

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    Customer ServiceStaff

    Reviewed May 25, 2025

    From the minute, I walked in the office I was greeted with Acknowledgment and then an answer to my problems, thank you for all of your help. You are a great team. I would highly recommend your services to anyone in a position where they them. After looking at this company, I chose them for the hospitality and their loyalty and the commitment to their customers. I can also appreciate the way they treat each person individually.

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    TitleMax
    Response from TitleMax

    We’re so glad you enjoyed your time at your local TitleMax!

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    Staff

    Reviewed May 25, 2025

    The young lady who helped me was such a beautiful spirit, she explained everything to me and even talk with me until the loan was processed. I would definitely recommend a friend or family member to Title Max because I got exactly what I needed to move into my new place.

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    TitleMax
    Response from TitleMax

    Thanks! We are grateful to have you as a valued customer at TitleMax.

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    Customer ServiceStaff

    Reviewed May 23, 2025

    Very nice visit with office staff helping me secure a personal loan and explaining all the data needed, very friendly customer service and easy process. Would recommend anyone looking for a loan to contact Title Max because they make securing a loan not very stressful. Their office was very nice and comfortable

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    TitleMax
    Response from TitleMax

    Thank you for sharing! Our team members work very hard to understand and meet our customers’ needs, and we are glad you had an outstanding experience at TitleMax.

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    StaffProcess

    Reviewed May 23, 2025

    I was very pleased with my interaction at the Title Max in Rincon, Georgia. I was treated with respect through the whole process!!! I would send my personal friends and family if they needed help! The young ladies are very friendly and easy to talk to and explain how everything goes smoothly and then you continue to the end!!

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    TitleMax
    Response from TitleMax

    Thank you! Let us know if we can help with anything in the future.

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    Punctuality & SpeedStaff

    Reviewed May 23, 2025

    I had a very good experience here with the help of Yesenia and Cassandra. Super friendly ladies. Very professional, answered all my questions, very helpful very personable! Will definitely recommend! Application was super easy and quick will definitely come back. Location was close to my house. Office was very clean.

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    TitleMax
    Response from TitleMax

    We’re so glad you enjoyed your time at your local TitleMax!

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    PricePunctuality & SpeedStaff

    Reviewed May 23, 2025

    To start the person in the store was awesome. We got along great for the 6 hours I was sitting across from her. The problem was with the computer and the service tech that couldn't get the system working in three hours on Saturday May 17 2025. Day two was the following Monday May 19th 2025. I returned to finish what had been started the Saturday before. Mind you this wasn't my first loan from you, more like the 5th. So imagine my surprise when I had to go give you more personal information than I should have needed to. The previous loans did not require the paperwork you wanted this time. After 3 more hours waiting on corporate to remove their heads from their rear orifice you only give me $300 when I have gotten $1000+ the times before and never a late payment. It shows you do not value return customers. I will be going to a different place when this gets paid off. It's a sham, the office was so nice to only get shafted by corporate that didn't care or remember it is the interest from loans that their pay comes from.

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    TitleMax
    Response from TitleMax

    We would like the opportunity to discuss this with you further. Feel free to reach out to us at 1-800-804-5368.

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    Staff

    Reviewed May 23, 2025

    Very friendly, informative & welcoming. As a new customer I was nervous, skeptical and unsure how title loans happen. Being my first time as TitleMax customer and representative that day was new as well we both asked and answered each other's questions allowing me to get comfortable and become a TitleMax client. Yaayyyy.

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    TitleMax
    Response from TitleMax

    We’re so glad you enjoyed your time at your local TitleMax!

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    Customer ServicePunctuality & Speed

    Reviewed May 23, 2025

    TitleMax was good. The overall lending process was quick and easy, aligning perfectly with what I needed. Their customer service was good, too.

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    TitleMax
    Response from TitleMax

    Thanks for choosing us and sharing your experience!

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    Customer ServiceStaffProcess

    Reviewed May 22, 2025

    I had a previous experience with TitleMax years ago, and found myself in a situation where I needed their services again. Visiting the TitleMax location, I was pleased with the customer service experience. The gentleman assisting me was the only person in the office, yet he effectively managed to help multiple customers without causing long waits. Remarkably, my process, including taking pictures, only lasted about 30-40 minutes, allowing me to be in and out within an hour.

    I had taken care of uploading my documents online before visiting, which streamlined the process. Overall, I'd say my experience was convenient, and I would rate it a 4. When it came to the amount I received, it met my needs, though it wasn't substantial.

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    TitleMax
    Response from TitleMax

    Thank you for taking the time to share. Your review means a lot to our team!

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    Customer ServicePunctuality & SpeedStaffProcess

    Reviewed May 22, 2025

    The experience I had with their loan process was refreshingly efficient. The lady who assisted me was genuinely helpful and pleasant, making everything very straightforward. It was amazing to get everything sorted in less than an hour; I truly appreciated the speed of the process. Their customer service stood out as exceptional during my entire experience with them. While I don't have more to add, her excellent assistance left a positive impression on me.

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    TitleMax
    Response from TitleMax

    That’s great to hear! We are glad you had a pleasant experience at your local TitleMax.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed May 22, 2025

    TitleMax's location caught my attention as I was looking for a title loan service nearby. When I visited the office, the customer service was pretty standard. Though nothing specifically stood out as extraordinary, the service was decent, and the staff got things done satisfactorily.

    My appointment was fairly quick, taking about 20-30 minutes, allowing me to get in and out efficiently. Despite the speed and convenience, I felt the fees were exceedingly high. While I gave them a high rating for the service overall, the steep fees would likely make me reconsider using them frequently unless necessary. Overall, my experience was a blend of convenience, standard service, and pricey fees, a mix potential customers should weigh when considering TitleMax.

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    Thanks. At TitleMax, we take pride in providing excellent customer service.

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    Reviewed May 22, 2025

    One aspect I genuinely appreciate with TitleMax is their flexibility. The ability to renew the loan even if I can't pay the full balance by the due date has been a major relief. They allow me to make smaller payments based on my comfort, which has been incredibly helpful. Their customer service stands out as well—both times I interacted with the staff, they were extremely friendly and helpful, creating a positive atmosphere devoid of any negativity.

    The online procedure was a breeze, which I rated a perfect 5. It was efficient, and by the time I visited their office, I only needed to sign some paperwork. In terms of interest rates, while they are somewhat high, I'd still rate it as a 4 out of 5, as they are manageable given the circumstances. Overall, my journey with TitleMax has turned out to be smooth and satisfactory, prompting me to share this positive feedback for others considering their service.

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    Response from TitleMax

    Thank you! Let us know if we can help with anything in the future.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed May 22, 2025

    The lending process was straightforward; it was fast and the staff, particularly one lady whose name I can't quite recall, was pleasant and efficient. Getting approved for a loan online was surprising and seamless, needing only a few steps. However, the repayment aspect was quite baffling for me. I received a $1,500 loan, which I managed online easily, but my concern arose with how payments were allocated. The explanation I got was that although I had to pay about $250-$300 monthly, only a small fraction of this payment was applied to the principal loan amount. This lent a sense of never-ending debt since the majority of what I paid didn't reduce my loan swiftly enough.

    Though the people working there deserved high praise for their impeccable customer service, TitleMax's policies regarding loan repayment left me feeling dissatisfied. If I had to rate my overall experience, balancing the excellent customer service with my dissatisfaction with repayment, I'd give it a 4 out of 5. However, regarding the value for money and the cost of borrowing, I'd have to rate it lower. I wouldn't recommend TitleMax to my friends given how the repayments are structured and how this aspect overshadows the positive elements of the service.

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    Response from TitleMax

    Thanks for sharing! Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do at TitleMax.

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    Reviewed May 22, 2025

    I applied then received my Title Max Loan within minutes. Idalia processed the loan. She was professional, efficient and explained the process in an excellent manner. She answered every question with a detailed answer. I received all available options with the monthly payment. I would recommend the loan process through this store. Thank you.

    Danielle **

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    Response from TitleMax

    This review made our day! Thanks for sharing your experience at TitleMax.

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    Punctuality & SpeedStaff

    Reviewed May 22, 2025

    They were very polite and professional and helpful, answers all of questions. I'll recommend anybody to TitleMax. If you need any help with anything they are a big help. It doesn't take long. They are patient with you. They ask you do you need anything to drink. They will get you in and out on time. I had a great experience with title max. Thank you in advance

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    Response from TitleMax

    We’re so glad you enjoyed your time at your local TitleMax!

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    Customer ServicePricePunctuality & SpeedOnline & AppStaff

    Reviewed May 22, 2025

    I decided to give TitleMax another try as I had used them before. The experience was quite straightforward, as I opted to visit a physical location for my transaction. The loan process was surprisingly quick, taking about 30 minutes, with a helpful representative who made everything smooth. Since I've previously used their services, there was no need to upload any additional documents.

    However, I find the annual percentage rate exceptionally high, which is quite unreasonable. Even if you pay back the loan on time, interest still accrues daily, increasing the cost continuously.

    Despite this drawback, TitleMax is a good option for those needing quick cash. When it comes to customer service and ease of use of their website, I would give them high marks. Overall, for customer service and website navigation, I'd rate them a 5, but due to the high costs, I would rate them a 1 on pricing.

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    Response from TitleMax

    Thanks for sharing! Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do at TitleMax.

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    Staff

    Reviewed May 22, 2025

    My experience with TitleMax was quite reassuring. Despite initially being denied, their representative didn't give up and kept trying until my application was approved. She was very informative and explained everything clearly to ensure I understood all the details. She definitely stood out as an excellent representative for TitleMax. Her kindness and helpfulness made a significant difference during a time of need. Overall, I found TitleMax to be very supportive, and I wouldn't hesitate to recommend them.

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    Response from TitleMax

    Thanks! We are grateful to have you as a valued customer at TitleMax.

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    StaffProcess

    Reviewed May 22, 2025

    The whole lending experience with TitleMax was perfect. The process was quick, and the representative I dealt with was outstanding. Regarding the rates and terms, they were satisfactory and met my needs well. Overall, TitleMax provided a seamless experience for me.

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    Response from TitleMax

    Your feedback is highly valued! Thanks for sharing.

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    Punctuality & SpeedStaffProcess

    Reviewed May 22, 2025

    My mother used to go visit TitleMax in my younger years and this time, when I went to them, it turned out to be a great choice. Their service was impressively quick, wrapping up my process in just 5 to 10 minutes. The representative already had my information ready, which made everything seamless. I didn’t encounter any delays or confusion, and all my questions were answered thoroughly.

    TitleMax managed to exceed my expectations in terms of rates and terms. Initially, I was worried that they might offer me a low number, but they met the range I needed—making the experience worthwhile. I can confidently recommend TitleMax to others who are searching for similar services because they provided me with the exact quotes I was seeking. Everything was perfect, and I couldn’t ask for more.

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    Response from TitleMax

    Thank you for sharing! We hope to see you again soon.

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    Customer ServiceOnline & AppStaffProcess

    Reviewed May 22, 2025

    I've worked with TitleMax before and was pleased with the experience. What I appreciated the most was the convenience of handling the process online and simply picking up the funds at the store. The entire in-person experience was swift, taking only about 5 to 10 minutes.

    The customer service at the location was excellent; the staff were very welcoming and helpful. Regarding repayments, I prefer to visit the store rather than using any automatic options. Additionally, their website is very user-friendly and well-structured.

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    Response from TitleMax

    Thanks for choosing TitleMax! We appreciate you.

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    Customer ServiceStaffProcess

    Reviewed May 22, 2025

    The customer service from TitleMax was commendable. The staff member who assisted me was genuinely helpful and made the process straightforward. The entire procedure was efficient, taking less than an hour, which was convenient for me.

    In terms of the loan terms and rates, they aligned quite well with what I was expecting, which was a relief. Overall, their service lived up to my expectations, and I feel confident giving them high marks.

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    Response from TitleMax

    We’re so glad you enjoyed your time at your local TitleMax!

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    Punctuality & SpeedStaffProcess

    Reviewed May 22, 2025

    I've been to TitleMax before and this influenced my decision to choose them again over other loan options. I found the application process quite straightforward. I completed it online, uploaded the necessary pictures, then went in to sign my paperwork and collect my funds. The process was efficient, with the application itself only taking about 30 minutes at most. During my visit, I only needed to sign the contract to receive the money, which was also done quickly.

    As for the representative who assisted me, the experience was good. Overall, I'm satisfied and would rate them at the highest level.

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    Response from TitleMax

    Thanks! We are grateful to have you as a valued customer at TitleMax.

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    Punctuality & SpeedStaffProcess

    Reviewed May 22, 2025

    When I found myself in need of a lending service, I Googled and TitleMax came out. My experience with them was overwhelmingly positive. The lending process was straightforward and timely, and the person who assisted me was efficient and very approachable—answering all my questions thoroughly. The rates and terms offered were fair, which added to my satisfaction. Overall, my experience with TitleMax was excellent and I can't think of anything they could improve on.

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    Response from TitleMax

    This review made our day! Thanks for sharing your experience at TitleMax.

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    Reviewed May 22, 2025

    We wanted to try something new and applied for a loan with TitleMax. We've had no previous experience with title loan companies and when we went in to complete part of the application, we found the customer service exceptionally personable. Two staff members took care of us: a gentleman who was very hands-on and a lady who conducted the car inspection. They offered a fair deal tailored to my need for a short-term loan, which was affordable and reasonable to pay back. Everything worked out well.

    The terms and rates at TitleMax impressed me. It was amazing and it's smart if borrowers know what they're doing. We didn't take out a huge loan, so the amount was something that was doable as far as paying it back within the time frame. While I give their in-person service a stellar rating, the online part of the application wasn't as great, in my opinion. Overall, their commitment to my needs and the ease of the process has ensured that I'd recommend their services to others seeking similar financial solutions.

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    Response from TitleMax

    Thanks. At TitleMax, we take pride in providing excellent customer service.

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    Punctuality & SpeedStaffProcess

    Reviewed May 22, 2025

    My experience with TitleMax turned out to be quite pleasant, as the process was quick and easy, taking around 45 minutes in total.

    The representative who assisted me was incredibly nice. She contributed positively to the experience. I found TitleMax great overall, as they truly allow you to get your title back.

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    Response from TitleMax

    Thank you for sharing! We hope to see you again soon.

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    Customer ServiceStaff

    Reviewed May 22, 2025

    I made the choice to go with TitleMax again, as I've used their services three or four times before. On this occasion, I brought my vehicle title and received a check. The customer service with TitleMax has consistently been good, which is why I've returned.

    Although the whole process of submitting my application took about two hours—possibly because there were other people involved—the interaction with the lending professionals was positive. Overall, my experiences with TitleMax have been satisfactory.

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    Response from TitleMax

    Thanks! We are grateful to have you as a valued customer at TitleMax.

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    Customer ServicePunctuality & SpeedProcess

    Reviewed May 22, 2025

    I picked TitleMax for my title loan after seeing one of their commercials. When I visited in person, the customer service was outstanding. I was impressed by how efficiently everything was handled. The entire process was quick, and I was in and out without any hassle. I honestly couldn't think of anything that needed improvement. Overall, it was a flawless experience.

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    Response from TitleMax

    That’s great to hear! We are glad you had a pleasant experience at your local TitleMax.

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    Punctuality & SpeedStaffProcess

    Reviewed May 22, 2025

    I found TitleMax to have a reputation as a popular brand, as evidenced by my search on Google, and went with them. The lending process was impressively quick and easy, making the experience hassle-free. The representative who assisted me was super nice and handled all my questions. I liked that guy. Overall, my experience was perfect with no areas needing improvement that I could identify. The rates and terms provided matched my needs perfectly. Based on my experience, I would definitely recommend them to others.

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    Response from TitleMax

    Thanks! We are grateful to have you as a valued customer at TitleMax.

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    Customer Service

    Reviewed May 22, 2025

    I went online to check for title loans and came across TitleMax. It was my first time to do a title loan and their customer service was quite impressive. I felt very positive about the experience. Honestly, I don't think there are any areas needing improvement as everything met my expectations. Overall, my experience was satisfactory, and I'd be happy to recommend them to others.

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    Response from TitleMax

    We’re so glad you enjoyed your time at your local TitleMax!

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    Staff

    Reviewed May 20, 2025

    This will be my 3rd loan with Titlemax. I always go to the store in Henderson, NV off Sunset Rd. Sherry the branch manager is awesome! She is very helpful and efficient. While I was there she had another person come in from earlier in the day that wanted a loan. She helped both of us at the same time and answered phones and helped walk in’s as she was working alone.

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    Response from TitleMax

    Thanks for choosing TitleMax! We appreciate you.

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    Punctuality & SpeedStaff

    Reviewed May 19, 2025

    TitleMax is a great service for when I needed extra money the same day. I highly recommend it to anyone who needs extra money fast. I look forward to doing future business with them in the near future. The staff is friendly and ready to help you with the loan. The area is clean and well lit, very professional.

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    Response from TitleMax

    We are so grateful for your kind words and we hope to see you again soon!

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    Reviewed May 16, 2025

    Adrian was great. Customer service was the best. Airport BLVD Mobile Al... Process was smooth and easy... I would recommend this group of reps to anyone.. Just give them a call. Ask for Adrian. She will handle the rest.. Easy to talk to, money in hand in Less than 20 minutes.. If you are interested in a title loan. TitleMax is the place to go...

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    Response from TitleMax

    Thank you! Let us know if we can help with anything in the future.

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    Customer ServicePunctuality & SpeedStaffProcess

    Reviewed May 16, 2025

    The process, from the initial phone call, was excellent. Nikki was very knowledgeable and professional. She made sure I understood everything, as it was my first time. I would be back and refer a friend. I really had a smooth and fast process. I couldn't believe how fast the money was in my account, that was a big plus.

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    Response from TitleMax

    We are so grateful for your kind words and we hope to see you again soon!

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    Reviewed May 16, 2025

    I was told after making 5 payments it is paid off and never told anything about some balloon payment, 1200 loans, told would be total to pay in full 1400... However now this 5th payment it wants me to pay over 1500 in one month?? Excuse me, also I was never sent as promised the documentation. What is this really?

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    Response from TitleMax

    We would like the opportunity to discuss this with you further. Feel free to reach out to us at 1-800-804-5368.

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    Reviewed May 16, 2025

    When I walked in the establishment, i immediately felt the warmth. I just wanted to get a little information, but with the talking and big conversation like been knowing each other all our lives. I walked in with the world on my shoulders. Sat gospel music 🎶 in the air, her beautiful voice singing along with radio! Let’s just say I had a different walk leaving!! Thanks ladies!!!! You ladies definitely know your jobs!!! Keep up the good work!!!

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    Response from TitleMax

    Thank you for taking the time to share. Your review means a lot to our team!

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    Customer ServicePrice

    Reviewed May 16, 2025

    The experience started well with the first phone call but I was lied to and left with questions unanswered. I got on the phone. She said if I paid it back in twelve months it would be double the amount. When I got there and did the application I owe three times what I borrowed. I ask how could I pay it all off quicker than 12 months to lower how much interest I am paying she said she doesn't know and has to find out.

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    Response from TitleMax

    We would like the opportunity to discuss this with you further. Feel free to reach out to us at 1-800-804-5368.

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    Customer ServiceStaff

    Reviewed May 15, 2025

    It was very pleasant, welcoming to walk in and have customer service. From an agent that take pride in what they do. Also feel I received outstanding rate and value of my car. It was my first time trying title pawn and I understand everything about the loan. I am not in fear of default to paying off my loan.

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    Response from TitleMax

    Thanks! We are grateful to have you as a valued customer at TitleMax.

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    Punctuality & SpeedStaffProcess

    Reviewed May 15, 2025

    She was incredible. I was having a really tough. She made me feel totally at ease and help me in so many ways. An absolute wonderful human!! I would definitely definitely recommend her to anyone who needs money fast!! She seriously calm. My nerves is very patient with me, walk me through the entire process and made me feel a relief when I left.!!

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    Response from TitleMax

    This review made our day! Thanks for sharing your experience at TitleMax.

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    Staff

    Reviewed May 15, 2025

    The ladies were very helpful, and very friendly and explain everything to me so I understood everything I needed to know about my loan and payment. Thank you girls. I appreciate all your help will everything!!!! I will gladly recommend TitleMax to all my family and friends. And great location.

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    Response from TitleMax

    Thanks for choosing TitleMax! We appreciate you.

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    Online & AppStaff

    Reviewed May 15, 2025

    The ladies in the office were super friendly at the Chatsworth location! They were super helpful with any questions I had and great to chat with all the way around. My only problem with anything, was that the app for my portal didn't work, and kept getting a failure to identify my device notification when trying to log in. They told me to give it twenty-four hours and if still didn't work then to call and they would help. They're awesome. I enjoyed my visit and would absolutely do business again. The portal needed some tweaking, but they're actively trying to get me fixed up.

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    Response from TitleMax

    Thank you for trusting us. We are here to help when you need us.

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    Punctuality & SpeedStaff

    Reviewed May 15, 2025

    The woman who processed my loan forgot to give me my ID back. I luckily I caught it in time. Was able to return to the store in five minutes.. Also I'm confused as to why on a secure loan My annual percentage is 250%. I need to renegotiate with you On this, after I make my first payment, it's not feasible to make all my payments on time for the first six months and wind up owing more than the original one, especially when it's secured with my title.. Also, it would have been nice to get a heads app ahead of time cost of this loan. Or what the proposed APR was instead of just the loan amount.

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    Response from TitleMax

    We would like the opportunity to discuss this with you further. Feel free to reach out to us at 1-800-804-5368.

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    Customer ServiceOnline & AppStaffProcess

    Reviewed May 14, 2025

    Services with TitleMax Very Professional. Great Services. Customer Service, knowledge of Services provided. The Application Process Lengthy, Detailed. Payment Option includes payment dates. Title Max Services provided TOS, TOC, understands of the terms made the process timely, Sure of the agreement. Title Max Very well with all the services that is provided.

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    Response from TitleMax

    We’re so glad you enjoyed your time at your local TitleMax!

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    Staff

    Reviewed May 14, 2025

    My initial experience at the TitleMax office wasn't smooth. When engaging with the staff, someone questioned my gender based on my voice, which I found disrespectful. Although this interaction put me off, another staff member, even in the rain, was diligent in assisting me with the car loan process, showing genuine effort, which I appreciated.

    Despite some moments of dissatisfaction, like the firm loan repayment terms, the staff made an effort by still ensuring I received the loan. However, I found it challenging when I learned there was no grace period for payments, making it a tough service to recommend, as hardships can arise unexpectedly. Once this loan is settled, I will likely consider other options.

    Given these experiences, I would rate my overall experience with TitleMax a 3 out of 5.

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    Response from TitleMax

    We would like the opportunity to discuss this with you further. Feel free to reach out to us at 1-800-804-5368.

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    Punctuality & SpeedStaffProcess

    Reviewed May 14, 2025

    My loan was approved in record time. The new General Manager, Fely, was amazing. She efficiently managed the process and made sure that I was ready to go. She was also very friendly and welcoming. I look forward to working with her in the future (if necessary.) Titlemax is my go to source for these type of emergency loans.

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    Response from TitleMax

    We are delighted to hear you had a pleasant experience!

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    PriceStaff

    Reviewed May 14, 2025

    It was a really good experience. The representative was extremely professional and knowledgeable. She was good at explaining the process and the payment schedule. She was thorough and answered all my questions. I thought the interest rate was good as well compared to credit card rates. I was impressed with the application process. It was easy and simple. Approval was not long.

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    Response from TitleMax

    Thanks! We are grateful to have you as a valued customer at TitleMax.

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    Customer ServiceStaffProcess

    Reviewed May 14, 2025

    I called the office yesterday morning and the Manager was extremely knowledgeable and friendly. We I arrived at the office, I was met with a friendly smile and a firm handshake from my representative. He was very professional from the beginning to the end. He thoroughly explained the entire process very well. He was extremely knowledgeable of the entire process. I would highly recommend this team to anyone.

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    Response from TitleMax

    Thanks. At TitleMax, we take pride in providing excellent customer service.

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    Staff

    Reviewed May 14, 2025

    I had a good experience with TitleMax. The young lady was very nice to me and took me step-by-step. I will refer anybody there. TitleMax is some good people to work with, they talk to you very nice. They take you step-by-step and make sure you understand everything before you sign anything, thank you.

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    Response from TitleMax

    This review made our day! Thanks for sharing your experience at TitleMax.

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    Staff

    Reviewed May 14, 2025

    My Experience at TitleMax at the Madison Location was a great experience. Ms ** and the other lady, sorry I’m drawing a blank on her name, were very helpful in explaining the process of obtaining a loan and they made me feel very comfortable. I would definitely recommend their services to anyone.

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    Response from TitleMax

    Thanks for choosing TitleMax! We appreciate you.

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    Staff

    Reviewed May 14, 2025

    Staff was very friendly, and very helpful. She took the time to explain in detail how to apply and the difference in the payment depending on the amount I took out. I will definitely be referring all my friends and coworkers to TitleMax, Taylors for all of the title or personal loan needs.

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    Response from TitleMax

    Your feedback is highly valued! Thanks for sharing.

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    Reviewed May 13, 2025

    I am so glad that I didn't pass up TitleMax loan company and I would recommend them to anyone for their help in a time of need and I thank God for guiding me to them etc... Because Texas Title Loan had failed, Title Max loan company made a big difference etc...(briefly stayed) and I thank them so much..

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    Response from TitleMax

    Thanks for choosing TitleMax! We appreciate you.

    Customer ServiceStaff

    Reviewed May 12, 2025

    I visited the Bristol TN office on volunteer parkway. The employees did all they could to get me the best offer available to me. And had a nice conversation with the guy as he filed my loan. Will be returning to this location in the future.

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    Response from TitleMax

    We are so grateful for your kind words and we hope to see you again soon!

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    Staff

    Reviewed May 12, 2025

    The help I got from Ms. ** on Saturday was remarkable. She did an outstanding job and made me so welcome and happy to help me and was very friendly. I mean she was on her job. I am happy I pick that location and is happy to be doing business with you. Tom

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    Response from TitleMax

    We’re so glad you enjoyed your time at your local TitleMax!

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    StaffProcess

    Reviewed May 12, 2025

    I just wanted to say that my husband and I had fallen on some hard times and we needed to take out a title loan. We decided to go to Title Max. And I'm very happy that we did. Kendra **(?)was absolutely amazing. She made us feel at ease, not ashamed at all. And she walked us through the process smoothly. And beautifully. I would highly recommend that you ask for Kendra if you happen to go to the TitleMax office in Brown Deer. It was absolutely exceptional and amazing.

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    Response from TitleMax

    This review made our day! Thanks for sharing your experience at TitleMax.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed May 11, 2025

    TitleMax treated people better and with respect which was one of the factors why I chose them over other companies. However, my experience took an unexpected turn. When I went in to discuss the loan, technical difficulties led to a 2.5-hour delay. Unfortunately, this time around, the loan amount offered fell significantly short of my expectations. I own a bike valued at $8,500, yet they valued the loan at a mere $450 – significantly less than a previous experience where I secured $2,500 on an older bike. They could have given me at least a little more than what they did, seeing my history with payments paid on time. The only reason the insurance paid it off is because the other bike I had was totaled in a storm.

    Feeling frustrated, I saw no choice but to accept, having already invested my time there. Although their customer service remained strong and the staff worked diligently, I felt disappointed with the offer, especially since my past payment record was excellent and timely. The loan interest rates felt steep and unaccommodating. In terms of their overall performance, I would rate TitleMax a 2, but their staff would earn a 5 for their dedication and efforts.

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    Response from TitleMax

    We would like the opportunity to discuss this with you further. Feel free to reach out to us at 1-800-804-5368.

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    StaffProcess

    Reviewed May 11, 2025

    I went in for a loan and I was greeted and welcomed in. The staff there were very professional and courteous. They came through in my time of need. I am very grateful for their service and assistance with the process. It was very easy. I’ll will definitely be going back for sure and recommending this place to others.

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    Response from TitleMax

    This review made our day! Thanks for sharing your experience at TitleMax.

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    Staff

    Reviewed May 11, 2025

    Was not feeling the greatest that day because of financial Hardship but Stephanie was able to lift me up w/ her beautiful gracious smile and assured me that everything will work out and be alright. She was able to help me out of a rut, and now I consider her like family, my little sister. She is the BEST, and makes this World of ours a BETTER Place. ☺️

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    Response from TitleMax

    We’re so glad you enjoyed your time at your local TitleMax!

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    Reviewed May 10, 2025

    My family member used TitleMax one time a long time ago and I just always knew about it. When I visited the office, the customer service exceeded my expectations. The staff was exceptionally efficient and accommodating, understanding that I was in a hurry, and they managed to complete the process swiftly. I initially thought the process might take an extensive wait, but it only took about an hour, including my visit to the tag office for the title transfer. Everything was completed in-person, and I didn't need to fill out any forms online, which streamlined the experience for me. The team at TitleMax was not only efficient but also genuinely helpful and attentive, which left a lasting impression.

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    Response from TitleMax

    We appreciate your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience at TitleMax.

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    Staff

    Reviewed May 10, 2025

    I went in Cheraw office last week. I was helped by Allison. She very helpful and professional. She really made me feel like family. I would highly recommend cheraw branch and Ms ** any day of the week. She understood my needs and went out of her way to make sure I secured the loan. I was so happy.

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    Response from TitleMax

    We’re so glad you enjoyed your time at your local TitleMax!

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    Staff

    Reviewed May 10, 2025

    Very courteous. Helpful. Your person in charge took very good care of me. I was in and out without any problems. Let me know exactly what I needed to do and where to go to take care of my car title. Thank You for being so helpful when I needed it.

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    Response from TitleMax

    Thank you for trusting us. We are here to help when you need us.

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    Customer ServiceStaffProcess

    Reviewed May 10, 2025

    I had used the services of TitleMax before. I went with them again, and my experience was quite satisfactory, particularly in terms of customer service. It was convenient; I was able to complete my business in less than an hour.

    The level of service they provided was commendable. Overall, the process was smooth and hassle-free. For others looking for a quick, convenient service, TitleMax is certainly worth considering.

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    Response from TitleMax

    This review made our day! Thanks for sharing your experience at TitleMax.

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    Staff

    Reviewed May 10, 2025

    I've been a customer of TitleMax for over 15 years now. Throughout this time, the service has remained consistent, and the staff have always been respectful and knowledgeable, effectively addressing my questions. My overall experience has been positive, and I appreciate their reliability.

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    Response from TitleMax

    We are so grateful for your kind words and we hope to see you again soon!

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    Staff

    Reviewed May 10, 2025

    Oscar was great. He got my loan and he always arrives to help when most needed. I went the office on 10th in McAllen Texas and it's easy to find. I have done this three times already and everything is always easy and straightforward. The office is clean and smells nice. The parking lot is clean. And the staff is well dressed. They always explain the terms to me just in case I have questions and they are friendly and courteous.

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    Response from TitleMax

    Your feedback is highly valued! Thanks for sharing.

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    PriceStaff

    Reviewed May 9, 2025

    The competitive pricing of TitleMax made them the standout choice for me. My interaction with the rep was impressive; she was efficient and ensured the loan application process went smoothly. The entire procedure took around 25 to 30 minutes. I'll recommend TitleMax based on my positive experience.

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    Response from TitleMax

    Thank you for trusting us. We are here to help when you need us.

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    Customer ServiceProcess

    Reviewed May 9, 2025

    My experience with the customer service of TitleMax wasn't particularly satisfying, as I didn't receive what I wanted. The process took about an hour and a half, which added to my frustration. Reflecting on the whole experience, I found it disappointing and wouldn't rate it highly.

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    Response from TitleMax

    We would like the opportunity to discuss this with you further. Feel free to reach out to us at 1-800-804-5368.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed May 9, 2025

    The lending process was smooth and punctual, taking about 30 to 45 minutes. During this time, the customer service representative was polite and notably helpful, which made the experience pleasant overall.

    However, my understanding of the repayment terms was a bit shaky, as I was unclear about why there was an additional fee of roughly $150 added to my balance of $601 if I returned within a week. This was quite confusing and felt a bit misleading in terms of costs.

    Overall, my experience with TitleMax was somewhat mixed. While I appreciated the efficiency and friendliness in service, clarity in repayment terms felt lacking, which influenced my overall view of their service.

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    Response from TitleMax

    Thanks! We are grateful to have you as a valued customer at TitleMax.

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    Customer ServiceStaff

    Reviewed May 9, 2025

    I went with TitleMax for a car title loan primarily due to its convenience. The experience at their office was positive. The customer service stood out, largely thanks to the two young ladies who assisted me—they were awesome.

    However, the processing time was longer than expected because the system was having issues. This delay was due to technical problems rather than the staff's efficiency. Despite this, they were able to meet my expectations in the end.

    I utilized both the online and in-person application processes. My online experience on a scale of 1 to 5 is a 3. While functional, it lacked an option for entering my particular vehicle model, which led to an underestimation of its value. This is an area that could use improvement to ensure it accommodates all vehicle types.

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    Response from TitleMax

    Thank you! Let us know if we can help with anything in the future.

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    Customer ServiceStaffProcess

    Reviewed May 9, 2025

    I had a pleasant experience previously with their staff. They were welcoming and made the process straightforward. Opting for a title loan was a smooth endeavor and took only about an hour from start to finish. If someone were to ask me about my experience, I'd describe it as excellent due to how simple and efficient everything was. Furthermore, the online service provided by TitleMax was extremely user-friendly, making navigation a breeze.

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    Response from TitleMax

    Thanks! We are grateful to have you as a valued customer at TitleMax.

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    Customer ServicePunctuality & SpeedProcess

    Reviewed May 9, 2025

    My overall experience with their service was notably positive. The customer service stood out as excellent, and when I started the process, it took about five minutes, although I did encounter a minor IT issue that extended the wait. Despite this, the process was quick and easy and didn’t take too long. This ease made the experience worthwhile, and I'd describe it as fast and straightforward in nature.

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    Response from TitleMax

    We are so grateful for your kind words and we hope to see you again soon!

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    Customer ServiceStaff

    Reviewed May 9, 2025

    My initial interaction with TitleMax was straightforward, and much of this was thanks to Christina, who stands out in my mind due more to our engaging conversation rather than just her name.

    Christina impressed me with her excellent customer service skills. As she processed my information, we talked about various topics, including personal experiences and our families. She joked about how we could be friends once my loan was repaid, which made the experience more personable and pleasant.

    The loan procedure was efficient and required minimal documentation. With only my car title, driver's license, and my vehicle on hand, I avoided the hassle of providing additional documents like paycheck stubs. The process, which included application completion and photos of my car, took around 30-40 minutes.

    If a friend were to inquire, I'd tell them I had a great experience with TitleMax, especially due to the friendly nature of their staff. On the downside, while I understand business perspectives, the fees and financial conditions felt somewhat steep for someone already struggling financially. This aspect might make potential customers think twice, but I'd choose them again if needed, mainly due to my current circumstances. Despite some reservations about the fees, I found my overall experience positive.

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    Response from TitleMax

    Thanks. At TitleMax, we take pride in providing excellent customer service.

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    Customer ServiceStaff

    Reviewed May 9, 2025

    When I visited the office of TitleMax, the customer service experience was pleasant. The staff was friendly.

    The whole process took about an hour, primarily because my boyfriend needed to bring the car for photographs.

    The manager was incredibly helpful. She navigated the complexities with tact, especially when it involved avoiding any contact with my ex-partner. Her friendly demeanor contributed to what was, overall, a positive experience.

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    Response from TitleMax

    Thank you! Let us know if we can help with anything in the future.

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    Process

    Reviewed May 9, 2025

    My experience began primarily online, and it continued to be smooth and efficient even when I visited the location. I found the process to be very easy. For anyone considering using TitleMax, I'd recommend ensuring you have all your documentation ready and, if possible, completing the online portion to save time.

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    Response from TitleMax

    Thanks! We are grateful to have you as a valued customer at TitleMax.

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    Price

    Reviewed May 9, 2025

    The lending process at TitleMax was good. I told the rep I wanted to borrow as least as possible so I could pay it back faster. However, if I got a $500 loan and the interest is $109, I am not sure how much interest is that a month. I don't recommend anybody to do it because 9 times out of 10, you'll lose it.

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    Response from TitleMax

    Thank you for sharing! We hope to see you again soon.

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    Staff

    Reviewed May 9, 2025

    Yes I have recommended Title Max to several friends. The people at title max in Commerce Ga was very helpful and understanding on explaining every part of the application and explaining each part of signing the contract on the title loan. Very professional people and was very comfortable with the whole process with the loan. Thank you title max and the Commerce team.

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    Response from TitleMax

    Thanks! We are grateful to have you as a valued customer at TitleMax.

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    Customer ServiceProcess

    Reviewed May 9, 2025

    I've had a loan at TitleMax previously. I found their customer service to be exceptional—supportive and attentive. One thing I particularly appreciated was how straightforward the process was; everything was completed efficiently and in a timely manner.

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    Response from TitleMax

    We’re so glad you enjoyed your time at your local TitleMax!

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    PricePunctuality & SpeedStaffProcess

    Reviewed May 9, 2025

    My experience with TitleMax was truly excellent. Despite being accompanied by my kids, who can be a handful, the staff remained patient and professional throughout the interaction.

    The process was extremely efficient; it took less than 30 minutes to finalize everything, thanks to my completion of most of the paperwork online the night before. On the day, I simply needed to provide my ID, have my car photographed and inspected, and submit a few details into their system. Everything went smoothly.

    As this was my first experience with such services, I appreciated the team's honesty. They clearly explained how the payment and interest rates worked and stressed the importance of punctual payments. Overall, I am very satisfied with TitleMax and highly recommend them, giving them high marks for their service.

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    Response from TitleMax

    We appreciate your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience at TitleMax.

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    Process

    Reviewed May 9, 2025

    The customer service that I received with TitleMax was A1. The process wasn't long - it took about 30 minutes. I'd recommend them.

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    Response from TitleMax

    Thanks for choosing TitleMax! We appreciate you.

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    Punctuality & SpeedStaffProcess

    Reviewed May 9, 2025

    My previous management experience at places like Buddy's and Aaron's meant I appreciated good service and understood the challenges store personnel face. During my interaction with TitleMax, the representative I spoke with was super nice, sweet, and very helpful. We hit it off instantly given my background, and her service stood out as exceptional. The entire process was efficiently quick, taking only about 20 to 30 minutes. Overall, my experience was awesome, and I'm very pleased with their service.

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    Response from TitleMax

    Thanks. At TitleMax, we take pride in providing excellent customer service.

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    Customer ServicePunctuality & SpeedProcess

    Reviewed May 9, 2025

    I had a referral from a friend to use TitleMax. I went with them and their customer service was good. I like that their process was fast. I was in and out in less than an hour.

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    Response from TitleMax

    We are so grateful for your kind words and we hope to see you again soon!

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    Customer ServiceStaffProcess

    Reviewed May 9, 2025

    TitleMax is a name I've known since my teenage years and it's more visible than other companies in my area. When I finally decided to reach out to them, the customer service really stood out to me as informative and efficient. The representative explained each step of the process clearly, making everything easy to follow.

    I completed most of the process online, so by the time I visited the office, it was quick—about five minutes, tops. This efficiency was something I truly appreciated. Overall, my experience with TitleMax was commendable, and I would definitely recommend their services to friends and family.

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    Response from TitleMax

    This review made our day! Thanks for sharing your experience at TitleMax.

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    Punctuality & SpeedStaff

    Reviewed May 9, 2025

    They possess a truly warm and welcoming environment... they are prompt and efficient... they perform excellently with their paperwork... they are exceptionally knowledgeable about their work. They genuinely care for their clients and work diligently. Very well dressed and professionally efficient when speaking... highly recommend this office of business to anyone who needs a loan.

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    TitleMax
    Response from TitleMax

    Thank you! Let us know if we can help with anything in the future.

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    Online & AppStaff

    Reviewed May 9, 2025

    My worker was amazing. She helped me a lot and answered all my questions. It was simple and easy. It was my first time and she made it like I have been going for a while. She made the experience so easy that I would definitely tell friends. Also, the online application was easy as well. All I did was do it online and come in and get the money they said I could get.

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    Response from TitleMax

    We’re so glad you enjoyed your time at your local TitleMax!

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    Punctuality & SpeedStaffProcess

    Reviewed May 9, 2025

    Hilda was very helpful and accurate with explaining the paperwork. Hilda also had a wonderful attitude and was very polite throughout the whole process. The process was fast and I would recommend others to TitleMax. This was my first experience with TitleMax and I would definitely do it all over again.

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    TitleMax
    Response from TitleMax

    Thanks for choosing us and sharing your experience!

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    Customer ServiceStaff

    Reviewed May 8, 2025

    Ladies was great. Didn't get what I was expecting but it still was a great customer service. I would send many of my friends there. Thank y'all for the great attitude and customer service. You is amazing. I don't know what else to say but wonderful job. Thank you again

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    Response from TitleMax

    Thanks for choosing TitleMax! We appreciate you.

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    Staff

    Reviewed May 7, 2025

    The experience was good, it really helped me with what I need to do and I really appreciate it. I appreciate the lady that helped me and she deserves a raise. Didn't want to have to go to TitleMax but hey, it was a big help and I will pay my title off and definitely recommend any who needs help with cash to go to Title Max. Thanks Title Max. You're a big help.

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    TitleMax
    Response from TitleMax

    Thanks for choosing TitleMax! We appreciate you.

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    Customer ServiceStaff

    Reviewed May 7, 2025

    Great customer service and very helpful. They value their customer.. I highly recommend you go there and try. It's easy and guaranteed.. They help you with respect and friendly conversations.. I know people are afraid to apply for a loan because of their credit score but they help you out. It's best company that I ever apply a loan with.

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    TitleMax
    Response from TitleMax

    We are so grateful for your kind words and we hope to see you again soon!

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    Staff

    Reviewed May 7, 2025

    Thank you, I appreciated the loan. It has helped me so many different ways, I'm trying to send people or clients to your way "TitleMax" and how well they would be pleased.. That every dollar counts for: to every expense, I wanted to say thank you for the loan.

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    TitleMax
    Response from TitleMax

    Thanks for choosing TitleMax! We appreciate you.

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    Customer ServiceStaff

    Reviewed May 6, 2025

    Everything was great. Mrs. B is awesome. I got more than expected. I would be happy to give a referral. I left the office with a smile on my heart. Thanks TitleMax. If you're stress and worry, Titlemax is the answer. I wasn't sure but it didn't hurt to try. I was very pleased and satisfied. I didn't have any issues and courtesy filled the air.

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    Response from TitleMax

    We are so grateful for your kind words and we hope to see you again soon!

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    Customer ServiceStaffProcess

    Reviewed May 6, 2025

    Customer service is great and process is quick. Helpful and they don’t pressure to take more than you need. I would recommend TitleMax for anyone to get short term loan. The staff is always friendly and they are like family. The process doesn’t take long either. To make payments is very easy as well, phone or in person or now online.

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    TitleMax
    Response from TitleMax

    Thanks for choosing TitleMax! We appreciate you.

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    Staff

    Reviewed May 6, 2025

    It’s a wonderful experience to go in to the TitleMax on Craig and Decatur, employees are very happy to see clients, very helpful with getting their job done and helping the people, I have to say Mrs, ** is amazing employee, helps a lot and makes people feel comfortable, thank the TitleMax wonderful employees there!

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    TitleMax
    Response from TitleMax

    We’re so glad you enjoyed your time at your local TitleMax!

    Reviewed May 5, 2025

    Was overall a very positive experience. I barely have any debt yet I have a very hard time getting even a $1,000 loan. Hopefully TitleMax keeps their word and makes it happen today and it can be deposited in my bank account and everybody can go home happy on this Monday afternoon.

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    Response from TitleMax

    We are so grateful for your kind words and we hope to see you again soon!

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    Process

    Reviewed May 5, 2025

    Liz was awesome and made the process easy for me to retrieve my loan less than 30 minutes. I would tell anyone who needs cash money for unexpected expenses. This is the way to go. This will hold you until you get everything back on track. Thanks TITLEMAX you came through when I really needed it.

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    TitleMax
    Response from TitleMax

    Thank you! Let us know if we can help with anything in the future.

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    Customer ServiceStaffProcess

    Reviewed May 5, 2025

    Great service, very friendly employees. I will definitely recommend family and friends. For all paper and assisted me with all the help I received and answering all the questions I had from my application and payment options. The process went through great. Thank you TitleMax for all your help. From Customer service and I was welcomed in with a friendly smile. GREAT SERVICE.

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    TitleMax
    Response from TitleMax

    This review made our day! Thanks for sharing your experience at TitleMax.

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    Staff

    Reviewed May 4, 2025

    The gentleman who helped me was courteous, efficient, and most of all very patient [I had trouble accessing all the information needed on my phone]. The loan process was a pleasant break in a rainy day. And I received the loan with few hassles of any kind. Both gentlemen in the office were friendly and courteous.

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    Response from TitleMax

    We are so grateful for your kind words and we hope to see you again soon!

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    Reviewed May 4, 2025

    I paid off 1 loan with no problems. Applied for another one because the ac went out in house n needed extra funds. I only qualified for the same amount. I figured I could already get 400$ to buy window unit but nope. And I ALSO DIDNT RECEIVE my 50$ sign-up bonus for opening an account with y'all. So I'm not very happy. I even sent 10 people link to apply with y'all.

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    Response from TitleMax

    We would like the opportunity to discuss this with you further. Feel free to reach out to us at 1-800-804-5368.

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    StaffProcess

    Reviewed May 4, 2025

    My experience with Titlemax wasn't a good experience the first time because I really wasn't prepared. I went back a second time and it went as smooth as silk. The staff at the Milan office are great. I went in the second time more prepared with the right paperwork and all of my stuff was still in the system so we didn't have to fill out another application so the process went smoothly.

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    Response from TitleMax

    Thanks. At TitleMax, we take pride in providing excellent customer service.

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    Staff

    Reviewed May 3, 2025

    The experience was very pleasant and the staff were friendly and helpful explaining the details of the loan process, payment procedures, etc. Overall it was a very good impression and I would recommend others to come here the title loan. Facility was well organized and clean. The only little negative comment I wish to make is that the software seem to be running very slow. Perhaps it was something with the internet. I don't know. Anyway everything else is top notch. Have a great day.

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    Response from TitleMax

    Thanks for choosing TitleMax! We appreciate you.

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    Customer ServiceStaff

    Reviewed May 2, 2025

    Very satisfied with the service. Was helped in all ways. Would recommend to families and friends. The ladies were so helpful. Went on 05-01-25. Didn’t expect to be treated very good and in a very calm manner. Both of the ladies deserves more paycheck. Even though had other customers I was still taken care.

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    Response from TitleMax

    Thank you for trusting us. We are here to help when you need us.

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    Staff

    Reviewed May 2, 2025

    Adrianna was very polite and informative of the total loan process and what it had to offer. Very friendly. She was very professional and helpful. She all questions that I may have had. Smiled the entire interaction. I will most definitely recommend someone to get a loan and go see Adrianna.

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    Response from TitleMax

    Thank you for sharing! We hope to see you again soon.

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    Staff

    Reviewed May 2, 2025

    They were very helpful with assisting me and everything I needed and even help me fix things on my car that I needed help on since I don’t know how many years lol but overall they are the best. Definitely will be letting a friend or family member about Title Max in this location or probably other would be good, they are friendly and understanding.

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    Response from TitleMax

    This review made our day! Thanks for sharing your experience at TitleMax.

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    Staff

    Reviewed May 1, 2025

    The Title Max team member was very nice and very professional. She made me feel like she really cared, that I was having a hard time financially and she made me feel like my feelings matter. I will do business with title max in the future. Please text me with any other offers in the future. I would appreciate that. Wilma D. **

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    Response from TitleMax

    Thanks for choosing us and sharing your experience!

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    StaffProcess

    Reviewed April 30, 2025

    I've driven by the TitleMax location many times, and it felt simpler to go with them compared to the hassle associated with banks. This was crucial when I needed to secure a loan, which I was able to get smoothly through them. The lending process itself was quite straightforward. Although I'm not thrilled about the high-interest rates, I found everything else to be completed swiftly in just about 10 minutes. The process didn’t feel overwhelming at all.

    When I walked in, the employee who assisted me was exceptionally well-prepared and efficient. If more employees were like her, TitleMax would be unstoppable. I opted for the title loan, and it was as simple as bringing in the title; they took care of the rest. TitleMax helped me out in a situation to where I needed to get a tag for my vehicle and I was able to get it without the undue stress, paying it off responsibly. While I wouldn't recommend taking a loan just for the sake of having one, it's reassuring to know that this option is available when necessary.

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    Response from TitleMax

    We’re so glad you enjoyed your time at your local TitleMax!

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    Customer ServicePricePunctuality & SpeedStaffProcess

    Reviewed April 30, 2025

    It was quick, and at the time, I was in a pinch and I didn't consider anybody else. The lending process with them was incredibly swift. I was impressed by how seamlessly they transferred funds while I was still with their representative. The process was smooth, with only a minor need for information verification. My encounters with the representatives were positive; they were good at their jobs. However, I did experience a hiccup when I got a strongly worded call regarding late payments. The representative was a bit assertive, which caught me off guard. I had to emphasize that I intended to resolve the matter soon, and eventually, the communication improved.

    I discovered the difficulty due to the significant interest involved is hard to ignore. I would certainly advise anyone considering a title pawn to think hard about it because unless certain about the repayment, it could become burdensome. However, if someone must go through a title bond, doing it with TitleMax would be my recommendation due to their efficient service.

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    Response from TitleMax

    Thank you for trusting us. We are here to help when you need us.

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    PriceProcess

    Reviewed April 30, 2025

    TitleMax has a location conveniently nearby. My experience with the lending officer was just okay; I think there could be improvements in their attitude, as it seemed like she didn't really want to be bothered. The whole process took a bit over an hour, which was manageable, and I didn't face any problems afterward. However, I do have a serious issue with the interest rates, as they are extremely high, almost to the point where I'm questioning if it was even worth it. Overall, if I were to rate my experience with TitleMax, I'd give it about a 3 out of 5.

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    TitleMax
    Response from TitleMax

    We would like the opportunity to discuss this with you further. Feel free to reach out to us at 1-800-804-5368.

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    Punctuality & SpeedStaff

    Reviewed April 30, 2025

    My experience with their lending process has been positive and fairly quick. The representative who assisted me was excellent; I would rate his professionalism and knowledge a solid 10 out of 10. If a friend or family member needs financial assistance, I would certainly recommend TitleMax, as they are good partners for business.

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    Response from TitleMax

    Thanks! We are grateful to have you as a valued customer at TitleMax.

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    Punctuality & SpeedStaff

    Reviewed April 30, 2025

    I needed support after relocating with my two young kids and I came across TitleMax on Google. I visited their office in Cordell, Georgia and the representative I interacted with was excellent; she's exactly the right person for the job.

    The lending process was quick and efficient, and I'm currently on my second loan with them. I would wholeheartedly recommend TitleMax as my experience has been outstanding. To get the loan, I simply needed to bring my car title and license. The representative thoroughly inspected my vehicle by taking pictures and examining it.

    TitleMax has consistently supported me in times of need, making a significant positive impact on my life. They are always prompt and reliable whenever I reach out for help. I'd tell any friend or family member that TitleMax is trustworthy and they've assisted me twice already.

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    Response from TitleMax

    Thanks. At TitleMax, we take pride in providing excellent customer service.

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    StaffProcess

    Reviewed April 30, 2025

    It was the convenience that led me to try TitleMax, as they were located just down the street from my home. I found the lending process to be straightforward and manageable. The lady who helped me explained everything thoroughly, which was very beneficial as I needed some clarification before moving forward. The entire process took about 30 minutes, mainly because I had many questions, but everything was handled efficiently.

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    Response from TitleMax

    Thanks! We are grateful to have you as a valued customer at TitleMax.

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    StaffProcess

    Reviewed April 30, 2025

    It was an absolute pleasure working with Ms. **! From start to finish, she was amazing. Her positive attitude is truly contagious and made the entire process so much smoother and more enjoyable. I highly recommend her services to anyone looking for a dedicated and upbeat professional! From our very first interaction, her professionalism and genuine care were immediately apparent, setting a positive tone for the entire process.

    What truly stood out was her absolutely amazing support and guidance every step of the way. No matter the question or concern, Ms. ** addressed it with promptness, clarity, and a remarkable level of expertise. Beyond her professional skills, Ms. ** possesses a truly contagious positive attitude. Thank you, Ms. **, for your exceptional service!

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    Response from TitleMax

    This review made our day! Thanks for sharing your experience at TitleMax.

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    Customer ServicePunctuality & SpeedOnline & AppStaffProcess

    Reviewed April 30, 2025

    The whole process at TitleMax was impressively quick, and I managed to secure the loan on the same day. The customer service was another highlight; the lady who assisted me at the branch was both pleasant and efficient. I completed most of the necessary steps via their app and then went in to finalize the paperwork, which didn’t take more than 15 minutes.

    The lady also made sure I was aware of important details to prevent any future issues. Overall, I had a positive experience with TitleMax.

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    Response from TitleMax

    We are so grateful for your kind words and we hope to see you again soon!

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    Customer Service

    Reviewed April 30, 2025

    My experience with the lending process at TitleMax was quite straightforward and easy. However, I am facing some challenges with my payment schedule. I need to defer a payment due to financial constraints, and I hope this will be handled flexibly.

    While the initial customer service during my application process was satisfactory, I find myself wishing for more detailed information from them about how their services work. This lack of communication and clarity feels like a missed opportunity for a more positive user experience.

    Given my experience, I don't feel inclined to recommend their services to others.

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    Response from TitleMax

    We would like the opportunity to discuss this with you further. Feel free to reach out to us at 1-800-804-5368.

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    StaffProcess

    Reviewed April 30, 2025

    I worked with Kendra for my title Loan. And she is super cool! Process was fast and I was able to get funded right through my debit card on the spot! She was very patient and helpful! Very Good people! Her and her boss! Thank you Kendra you are the best!!! *Highly Recommend*

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    TitleMax
    Response from TitleMax

    We’re so glad you enjoyed your time at your local TitleMax!

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    Customer ServicePunctuality & SpeedStaffProcess

    Reviewed April 30, 2025

    I revisited TitleMax because of my positive experiences in the past. Whenever I go there, the process is impressively quick, taking just around 30 minutes. What really brings me back, however, is the exceptional customer service at the location I frequent. The staff's transparency and professionalism make me feel comfortable, assuring me that they won't mislead me in any way. Overall, I've been quite satisfied with the treatment and services provided by TitleMax.

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    TitleMax
    Response from TitleMax

    This review made our day! Thanks for sharing your experience at TitleMax.

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    TitleMax Company Information

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    Company Name:
    TitleMax
    Year Founded:
    1998
    Website:
    www.titlemax.com

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