TitleMax Reviews

4,880,885reviews on ConsumerAffairs are verified
  • We require contact information to ensure our reviewers are real.
  • Our moderators read all reviews to verify quality and helpfulness.
  • We use intelligent software that helps us maintain the integrity of reviews.

About TitleMax

TitleMax is one of the largest title lending companies in the nation, offering car and motorcycle title loans at competitive rates. It strives to provide a superior level of customer service as it helps thousands of people get the cash they need with a title loan. The company has thousands of convenient locations.

Pros
  • Receive up to $10,000
  • Get funds in as little as 30 minutes
  • No bank account required
  • No credit score requirements
Cons
  • Pawns only available in Georgia
  • Loans only available in 14 states

TitleMax Reviews

Filter by Rating

  • (4,525)
  • (541)
  • (211)
  • (95)
  • (419)

Popular Mentions

    How do I know I can trust these reviews about TitleMax?
    • 4,880,885 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Top reviews
    • Top reviews
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    2 featured reviews
    How do I know I can trust these reviews about TitleMax?
    • 4,880,885 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 28 Reviews 5035 - 5235
    Verified purchase
    Customer ServiceStaff

    Reviewed July 20, 2017

    TitleMax really was good to me. I really appreciate everything. I recommend anyone to come here. Customer service is 1. Thank you TitleMax for being so patient and kind with me. Everything was so professionally done. The lady that helped me needs a raise. I really appreciate how she treated me.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed July 20, 2017

    He was very professional and friendly, knew his job and help me a lot. The only thing I don't like is your finance charges. They are too high. Travis is my #1 person to go to. Thank you Travis for helping me out. Excellent employee. Keep up the good work Travis.

    Thanks for your vote!
    Verified purchase

    Reviewed July 20, 2017

    TitleMax’s lending process was great. It was faster which only took 30 minutes for my car title loan to complete and their rep was good. Overall, my experience was great. TitleMax helped out financially and I’d tell a friend to go ahead with them if they need a loan.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed July 19, 2017

    I had a very great experience at TitleMax and the people in their office were amazing, courteous and efficient. I got a title loan and the lending process was easy and very fast. All was done face-to-face and I thought I would be there for hours but it took about 35 minutes. The lending processors were nice, very knowledgeable, answered every question I had before I even had to ask anything, and went over everything. One woman was working on me and the another one was working on another person and once the other person finished, the other lending processor came over and introduced herself. That was rare.

    Thanks for your vote!
    Verified purchase
    Customer ServicePricePunctuality & Speed

    Reviewed July 18, 2017

    TitleMax is close to us and I got a car title loan from them. We called prior to figure out what exactly we needed to do and then we walked in with our title. They took some pictures of our car and gave us the value as of how much we wanted to borrow. We were in and out in a half-an-hour or so. We got in a bind financially and needed money quickly so working with TitleMax definitely helped us out. The only downfall is that the interest rate is crazy but it’s what we had to do at the time and we didn’t have other options. Still, it's been a nice, easy and convenient experience with TitleMax.

    Thanks for your vote!
    Verified purchase
    Punctuality & Speed

    Reviewed July 17, 2017

    I got a car loan from TitleMax and the lending process went fairly smooth, took no more than 10 minutes, and there wasn’t an excessive amount of paperwork. The lending processor was pleasant and to the point, which is what I like. It was a quick and easy experience and working with them solved my issue.

    Thanks for your vote!
    Verified purchase
    Customer ServicePriceStaff

    Reviewed July 14, 2017

    We got a car title loan from TitleMax. They were more known and looked like a more reputable company than the other lenders. The lending process and customer service were good as well. The guy who had helped us was very helpful. He explained everything and took his time with us. He didn’t mind over explaining and that made a difference. We received the loan in an hour. However, the interest is expensive. Making the first payment was hard too. It felt like our problem will never get taken care of even paying more on it. It brings the reality to the loan, like it’s easier said than done. I wouldn’t recommend the title loan to anyone that's a friend or family but if they had to do it like we did because of an emergency, I would recommend. It was a good experience with TitleMax.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed July 13, 2017

    I obtained a car title loan from TitleMax and the process took around 40 to 45 minutes. Their team was quick and efficient but they could be more clear on information. They helped me take care of what I needed to take care of.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedStaffProcess

    Reviewed July 12, 2017

    TitleMax is close to us and their lending process is also great. We just had to bring in our title and my husband's driver's license. They then reviewed the vehicle, did paperwork and it was done. It helped us out when we needed money fast. However, it took a little while because their computer system was not acting right. Customer service was very apologetic for the process going slower than what it normally would because of it. They were very courteous, polite, and answered every question that we had. It was a good experience. It was something that we didn't really wanted to do but had to, and they made it a very smooth process. TitleMax is a wise place to go to.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed July 12, 2017

    I am very satisfied with TitleMax. I googled them first and I went down and talked to them. I’m a traveling person and I got sick and was out of work. Now, I'm going back to work and I needed to catch up on some things before my first payday on the 21st. Since you have to be in the store to do transactions, I went to their store, for a payday loan and they suggested the line of credit. The process took 20 minutes. I also like that there are more than one TitleMax stores, and you don’t have to go to the assigned one that made your loan in. You can go to another one if it’s closer to you.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaffProcess

    Reviewed July 11, 2017

    I have to see if I could qualify for a loan or how much I would get and went to Titlemax for pawn. I was able to come in, filled out some paperwork and they asked me how much I was getting a loan for. I told them the amount and they were able to tell me yes or no. Signed some more paperwork, we discussed and figured, made sure I understood the loan and the terms including what was to be expected and required plus the fees. It was quite fast, took only less than 30 minutes. The lending processor was very friendly and knew how to get in touch with anybody for any reason. He was real friendly and explained to me how everything was and the process. It wasn't like most places. I'm glad I was able to get in touch and TitleMax was able to help me out in my time when I needed the loan.

    Thanks for your vote!
    Staff

    Reviewed July 11, 2017

    I applied for a loan. This TitleMax location where they made me feel as if I were at home. Very nice sale persons male and females. My loan was handle by employee ** a very nice, respectable young man. Treated me with due respect. Took his time to explain everything and I was out and back to work within an hour time. Great place for title pawning. 3096 Deans Bridge Rd Augusta GA.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedStaffProcess

    Reviewed July 11, 2017

    I called another title company and they said that they could give me a certain amount, and that wasn’t gonna do any good. Then, the co-owner of the vehicle told me to contact TitleMax. So I called and they helped me out. They were awesome and they didn’t look at me like I don’t need to be there and that they're only gonna tell me what they’re gonna do but they wouldn't do it. They’ve been real straight-up and good about everything. I got a title loan from them. I had to fill up an application and then they went out to the truck and did a little overall view. The process took a couple of hours but, for the first time, it wasn’t that bad. Our loan got us out of a really tight spot and made breathing a little bit easier.

    The lady at TitleMax tried to explain everything she possibly could and was wonderful. They know what they’re doing and they know how to treat people. I used to deal with some company that was just there for the paycheck and they’re all snotty like I was an inconvenience to them. You get a day behind, they want to tell you on the phone how behind you are. TitleMax has not once called me to settle my due payments. I only received the paper in the mail and because it was my first time paying them. I called them Monday and said that I don’t get paid ‘til Friday, so I can’t get the money on the Wednesday due. She made an exception and I appreciated her doing that for me.

    And yesterday I made my first payment and I talked to her about letting me pay $100 every week. She said that it would be best to put it on a money order or put it into another account and then all I’ll do is call in with the card and they could take the money out. I was in a hurry and she told me to sign things. She ran my card for me then she told me that her computer’s slow. I said, “I understand that. You know, computers do that." And I told her, “I’m going to work because if I’m not, I’m gonna be late.” She said, “Well it’s in your file. You just come right by today or you can come right by tomorrow or the next day.” I said, “Okay. I’ll pick it up Monday next week.”

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed July 11, 2017

    For a car title loan, the process took 30 minutes. They did their work, and the rep was understanding and gave us a lot of different options to choose from. They were great! Working with TitleMax helped us out a lot to pay it off. I would definitely recommend them to a friend.

    Thanks for your vote!
    Customer Service

    Reviewed July 10, 2017

    Have auto loan. Was told in May I have 2 & 1/2 months payments left. Each payment is $201 Paid May. Paid June. Should have only $100 left to pay July. WRONG. I have $750 left. They charged my bank $501 in March (my fault for not checking my bank statements. Guess I trusted them). When I called to make April payment was Told I didn't owe anything. No explanation why. Don't trust them. Gonna call financial advisor to see what I should do next. Take to other auto loan. Call BBB.

    Thanks for your vote!
    Verified purchase
    Process

    Reviewed July 10, 2017

    TitleMax is right at the end of the street I live on. Their process was good and it only took me 20 minutes. I just went in, asked a couple of questions, processed the loan and we digitally signed the paperwork. However, they didn't give me paperwork when I left, so I e-mailed them and they gave me a link where I could log in and I printed the documents at work.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed July 10, 2017

    The TitleMax rep was very friendly and helpful while the overall lending process was convenient and fast. They were able to help me out, but they’re not willing to work with any situation. My due date was on a Wednesday and I didn’t get paid until Friday. They still took my payment on Friday, but they made my first payment more than what it was supposed to be. I also had to start my contract over, so now I have a different due date for the next month. I wouldn’t recommend it to anybody. Once I get it paid off, I will never do it again.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedStaffProcess

    Reviewed July 9, 2017

    I got a car title loan from TitleMax and they were really fairer over other lenders. I went online then went to the store and their lending process was simple and easy. It was fast and took only 20 minutes to process. The lending processor was able to answer every question that I may have had and very knowledgeable and caring at the same time. TitleMax didn’t put a hindrance on me and I could still do everything else that I needed to take care of without being hassled and it’s good. They’re a great and reputable company and somebody that you could do business with if you’re in need. And if I had to do it again, I most definitely would and they will be my first choice. Their people are very knowledgeable and helpful regardless of what your financial situation is.

    Thanks for your vote!
    Verified purchase
    Customer ServicePriceStaffProcess

    Reviewed July 9, 2017

    I got a car title loan from TitleMax. I went in there with questions and they pretty much told me the process of them taking pictures of the car. They also did a generic quote before they gave me an official one, which came after the pictures. They did all of my basic living information, such as contact and work information. The whole process took less than an hour. I like that I was able to have a conversation a person versus it being a business. They were also very informative to help me decide on interest rates and everything. The loan helped me in my everyday life since I needed a few extra dollars.

    Thanks for your vote!
    Verified purchase
    StaffProcess

    Reviewed July 9, 2017

    I chose TitleMax due to convenience since they are not far from where I live. I took out a vehicle title loan with them. The process has been easy and I got it on the same day. Everybody was also nice and polite. The loan pretty much made everything and it accomplished what I needed to accomplish.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaffProcess

    Reviewed July 8, 2017

    My wife told me about TitleMax. I never really got loans so I figured I’d just go and try to get one. They were the first one I went to. I got a car loan. It was easy and quick. I took my car there and my title. They looked at the car and I answered a few questions. The process took 20 minutes at the most. For a new person, I thought that was great. Getting a loan from TitleMax was a real good help. I actually got two of them. I went back and everything’s great. I’m totally satisfied.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed July 8, 2017

    I just moved in to the town and I saw Titlemax. Their sign was the biggest in town and they're the first one I thought when I needed money. I went to their office, and the representative there made the lending process easy. I filled out some applications then he went and took some pictures of the car. I was in and out within 30 minutes. And when I was sitting there, the lending processor got me something to drink, which was nice. I got a car title loan and money for food for the week, so it helped me out. It was a good deal with Titlemax and I appreciate it.

    Thanks for your vote!
    Verified purchase
    StaffProcess

    Reviewed July 7, 2017

    I was looking at titles places in my area and came across TitleMax. Basing on their reviews and everyone's overall experience, TitleMax seemed like the best place. I went in and talked to them, and they did everything right. They’re really nice. The process took about 25-30 minutes and my experience went really well. TitleMax definitely helped.

    Thanks for your vote!
    PriceStaff

    Reviewed July 7, 2017

    TitleMax told me my loan payments would be $211 per month or I could pay it in full. What they failed to discuss with me is that $211 was not a loan payment, it was an interest payment. So no matter how much I was prepared to pay, $211 was automatically collected for the interest. There is a big difference. They completely misrepresented how the loan process would work. I asked a lot of questions about how much my monthly payments would be and borrowed an amount that I know I would be able to afford. The representative was fully made aware that I was trying to stay in a particular range per month as well.

    Not one time did she feel compelled to mention, that these affordable payments that I was making my borrowing decision on, that these payments were interest only. Had I been fully aware of this process by being told the real process, I would not have gone forward with the loan. I would have worked day and night, 24 hrs around the clock to better my financial situation. I would have never agreed to this high interest only payment. But they will not get months of interest out of me. Even if It kills me doing it. My full balance will be paid next month. I cannot afford what they have tricked me into.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thank you so much for your feedback! We train our employees to be upfront and transparent about every aspect of the loan process. If you feel you did not receive this level of customer service I strongly urge you to contact us at 1-800-804-5368 and formally file your complaint. That way we can forward it to the appropriate parties and provide further training to our employees. Thanks, and we appreciate your business!

    Verified purchase
    Customer ServiceStaffProcess

    Reviewed July 7, 2017

    We went to Titlemax for a loan on my car title and the guy who assisted me was so friendly. I didn’t even care about going anywhere else after that. They have awesome employees. The guy sat me down, took in my information and that of the car. As he did all that, we basically just talked about my reason for coming in and what the purpose that I needed the loan. We related on pretty much. He asked me where I was from because I had the accent. So, we talked about my hometown and I shared some experiences with him and he related to some of the things that I was talking about. It was a hot day and he brought out cold bottles of water afterwards. He was just amazing. The process took 30 minutes or maybe even less.

    At the time, the loan that I needed and the purpose for it was really, really a life-saver. And him breaking down all of the terms and my payback options was convenient, so as me actually being able to make the payments in the ways that I can make them. It’s a real helpful resource to have. We had a great conversation and an awesome experience at that location. Before I even went there, I called their customer service number and they just transferred me to a local location. I went there but it turns out, it was another location that was a couple blocks away. And so, even the manager at that particular location was friendly as well. All the way around, it was a really awesome experience, and their employees too. I think anyone else that chooses TitleMax would not be disappointed at all.

    Thanks for your vote!
    Verified purchase
    Customer ServicePriceStaff

    Reviewed July 6, 2017

    I looked up TitleMax's website and did an online inquiry. Someone called me back and they got me in touch with the store that’s closest to me in my area. One of the managers there called me and told what I would need: my car title, my driver’s license, and bring in the car. I set up an appointment and then I went in. I did the application online while they looked at the title, looked at the car to see how much I could get and everything was based on what I was looking for. Once I was done with the application, they told me what they will be able to give. I signed a couple of things, most of it was on the computer so it was very easy. They gave me a check and pointed me to the bank that's right across the street. The interest is pretty good and it gives me quite a bit of time to do what I need to do. Comparable to what you have to do in that situation, it’s pretty comfortable.

    They also let me know I could go online and look at my loan, look at any question I had or when it’s due. They let me know all of the laws of the state and what they could and could not do, and how the interest goes on that. Then I could pay over to knock down the price so I can pay it completely off or I can pay to carry the loan onto another month. They walked me through all of those different things. My overall experience was easy, everybody was really friendly and helpful. I would do it again!

    Thanks for your vote!
    Verified purchase
    PriceProcess

    Reviewed July 6, 2017

    After shopping around, I went with TitleMax because they had the best rates. I took out a title loan from them. I went to their office, they took my title, and the process only took 20 minutes. The only thing they weren’t very clear on was the two-part interest on it. They charge you a fee on top of repaying the loan back, then they charge you another fee for every month to renew the loan. The fee that they charge every month to renew the loan is way more than what the interest for what you borrow is. They try to make you think that it’s like 12% interest, but then you have to pay $500 and something every month to renew the loan, which is kind of crazy.

    What even made it worse is that they don’t have anything you can look at on paper. They just put everything up on a screen and zoom through it. You don’t have anything to actually read. You don’t necessarily realize the two-part interest at that time because you’re not taking your time in reading it because they just put it up on a screen, and then it’s gone. The two-part interest is going to take every penny I make between now and October to get my title on my truck back. I probably wouldn’t have done it if I had listened to it a little bit more though.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed July 5, 2017

    I got a regular loan from TitleMax and the lending processor was very friendly. TitleMax called to check and did what they were supposed to do. Everything is good.

    Thanks for your vote!
    Verified purchase
    StaffProcess

    Reviewed July 5, 2017

    TitleMax was close by, so I chose them and got a loan against my motorcycle. The lending process was good and we were in and out within an hour and a half. The guy we worked with was friendly and explained everything to us. I wanted to make sure we understood everything that was going on in the whole process. Working with TitleMax helped us achieve some short term goals.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaffProcess

    Reviewed July 4, 2017

    I got a car title loan, and their lending process was easy. They came out and assessed the car. Then they told me I'm pre-approved. The process was simple and fast, taking 35-40 minutes, overall, and it went smoothly. The lending processor was polite and very informative too. He explained everything step-by-step, including my payments, how much, if I wanted to keep renewing or if I paid the loan off. They were very thorough and good especially the workers in Madison right down Madison Boulevard. It was a fun experience with Titlemax and their service was excellent. Titlemax is a good go-to place to when you're in need or in an emergency situation.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed July 4, 2017

    I saw good reviews about Titlemax and a lot of people gave me a good advice for them. I went to their office and obtained a car title loan. The overall lending process was easy and it took me 30 minutes to 1 hour. Titlemax was able to help me a lot and I am happy with their great service.

    Thanks for your vote!
    Verified purchase
    Customer ServicePriceStaff

    Reviewed July 3, 2017

    When I came in to apply for my loan I asked a series of questions not only once but quite a few times. I was told that it was a 12-month loan, and my interest rate would basically be one extra payment. I also asked more than once if there was any hidden fees. I was led to believe that there was none. I was very grateful for the help because at the time it was an emergency. But when you get home and reread the contract and realize that you're paying $5,000 on top of a $3,000 loan after explaining myself that I was on a fixed income and was led to believe that this loan was only for 12 months and then come to find out it's a two-year loan. Also the day before the payment is due they like to start calling your phone two and three times a day. I pay my bill on the same day every month but if it's one day late your phone rings all day long. I placed them on block three months ago.

    I don't do reviews. I feel I had to put my story out there to say please be careful because it's very wrong to mislead customers... I can't wait until this loan is done. I will never ask TitleMax for help ever again. Also want to add that my loan is 16 months old, I can't tell you which month it was I was short not by much. I think it was like $25. So I called explained my situation and they refused to take payment, it was explained to me that it was against company policy. This only happened to me twice. So they won't accept what you have. So they would rather put it down as a payment missed than just being short a little bit but the website states we're here for you we can help you but when you call and you come up a little bit short they can't help you. As a very unhappy customer I wish someone from corporate would call me so I could explain why I'm a very unhappy customer. This review is just a little why I'm so unhappy.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed July 3, 2017

    I was behind on some bills and needed a loan really bad. I had a vehicle with a title and I had heard and seen TitleMax around town so I decided to go to them. Filling out the information took 20 minutes at the most and nobody was in there so the overall lending process was really quick and easy. The processor was awesome and really nice. We had great interactions and she answered everything we needed to know. It was simple and I got done what I needed to get done. It’s been a very good experience, I enjoyed it and they really helped me out. In fact, I would tell my friends that if they are in a bad spot, TitleMax will help them out.

    Thanks for your vote!
    Verified purchase
    PriceStaff

    Reviewed July 3, 2017

    I went in, gave my information, and told TitleMax I was looking to borrow. The rep was personable and it made me feel comfortable about getting an automotive loan. He physically checked my car out, sent pictures to the main office and told me what the value of my car was, which I felt fair. And then, he gave me an option of how much I could get and walked me through the best payback terms available for me. If I got $1,500, it was a lesser interest rate which I went with. The lending process took about half an hour. I've used the other lender and I didn't like their attitude and they were too high-priced. TitleMax was easy to deal with stuff and I was pleased with them. Overall, it was a good experience and it helped me out.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaffProcess

    Reviewed July 2, 2017

    I went to TitleMax because I knew that a friend of mine works there. I got a title plan loan from them. The lending process was pretty good and smooth, and didn't take very long. I had a good experience with my lending processor. She was very nice, got straight to the point, and managed to do the loan processing fast enough for me to get back to work on time. Working with TitleMax helped pay my deals for fixing my car. Overall, it's been an awesome, quick and convenient experience with TitleMax.

    Thanks for your vote!
    Verified purchase
    Process

    Reviewed July 2, 2017

    I got a title loan from TitleMax. The lending process was good which took about 30 minutes, and it was very easy to get through all of it. We had two conversations with our lending processor which were interesting. On the whole, we had a great experience with TitleMax.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed July 2, 2017

    I was flying to Europe for four weeks on a vacation and some of my paycheck was a little late and I had to find something because it was my flight the next day. I would never borrow money that I didn’t have. I went to TitleMax and I used my son's car for the title loan. It was just an emergency and was just $500. The lady rep was very sweet, efficient, understanding, and she made me feel comfortable. She asked me how many payments I want to make, and told her that I would pay it in one payment. She was about to schedule me on the 5th, but I told her that I will land back on the 6th, and she scheduled it on the said day. If she was not able to work that out, I would have a fee because it is due on the 5th. I appreciated that. I landed Thursday at 11:00 and at I went back to TitleMax. It was 5:00 when I was there and I paid in full.

    Thanks for your vote!
    Customer ServicePriceStaff

    Reviewed July 1, 2017

    The majority of these positive reviews are either from employees or their family/friends/people with connections to these abhorrent parasites. It is the worst experience from start to finish to deal with these people. Loans are almost 200% interest. I had no choice, or so I thought, but to agree to this at a time where eviction from my home was imminent. So what do they do to people who are in a bad way? Lend them money and give them near impossible terms to pay it back. It really should be illegal. The process of getting the loan was an hour and a half and it's all done in the most amateurish way you can think of. They brought me a bottle of water with the company name on it and I asked if that meant I owed them 3 bottles next month.

    Now, onto my real problem. I called them 3 days ago to say my payment would be late by a week to ten days. They have called me multiple times a day, every day, since, to ask when I'm going to pay. This might be harassment and I'm going to check with someone who can tell me if it is and sue the living crap out of them for mental stress that has left me paralyzed. Suck on that Title sharks. Anyway, my advice to anyone who might read this is; DO NOT, I repeat DO NOT get a title loan especially from this company, but I assume they're all the same. Chances are you're just making your problems worse and that's what they're counting on.

    Thanks for your vote!
    Verified purchase
    StaffProcess

    Reviewed July 1, 2017

    I like the professionalism of the people working at TitleMax, more professional than other lenders. Everything is done like it should be done, which is what I enjoy about it. The lending process was great and direct to the point. I told them what I needed and they told me what they could give me. I got a car title loan, and the whole process was completed in 20 minutes. The rep was really good, thorough, and knew what she was doing. When I went in other places, the staff ate food while doing their work and I was talking to them. But when I went to TitleMax, it was like I was in a totally different world. This processor was very professional. Working with TitleMax helped me out a whole lot. My mother had passed away, so I needed some money, and TitleMax was a life saver. I'm glad they're around. I had a great experience and would recommend anybody to them.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaffProcess

    Reviewed July 1, 2017

    We usually get a title loan through TitleMax and they would have to walk out and look at our vehicle. The process was pretty easy and wasn't long at all. I requested a loan back when my difficulties were with Christmas. Max, the guy we deal with in the Christiansburg office, was awesome. He let me pay it off one day and then the next day, I was able to go get another one. So, that’s how I made Christmas for our children.

    And then, I had to pay for a car that’s not even running but I have to speak with my fiancé about it first. TitleMax had somebody come out to my house when we had told them that the car was not running and it wasn’t. Now, I’m trying to come up with something to be able to pay it off. I get threatening phone calls from some woman who kept calling from the Pulaski. I told her that I was going to discuss it with my fiancé but I have not yet. It’s all catching up to me and I’m trying to get rid of the stress. Overall, they're hard to trust and to commit.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedStaffProcess

    Reviewed June 30, 2017

    I had already had a loan provided by TitleMax and they said that they could still do another one so I went with them for my title loan and it was a great experience. Everything was quick and simple, and they explained everything as they went along. They got me to sign a few papers and a nice lady did an appraisal. And from there she told me how much I would get. Also, she kept holding the conversation. It took 40 minutes for the process to be completed. The loan amount was low but it still worked out for everything that I needed to do.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed June 30, 2017

    TitleMax was close and conveniently located to where I live. The rep was very tardy, but it didn’t take her a long time during the lending process. She was very thorough and fast with everything that she did. Also, when I happened to go there, there wasn’t anybody in there so everything went smoothly. She just did an observation of my car and kind of wanted to give it a look over. Afterward, she took photos and sent them to the appropriate place that they have to have them looked over by. I got my loan within an hour.

    However, if I could do it all over again, I wouldn't get the loan. The initial process I’m paying is fine. But I didn’t do it because it was something that I just wanted to go into. The fact that the actual percentage rate is through the roof that they get so much more money back from you, there’s no way to really pay it down. They also don’t offer any better alternative options in paying it back to where you can get any benefit out of how much money was loaned. It’s not something I would advise people to go do at all. I'm not dissatisfied with TitleMax' services but I am dissatisfied with the fact that it’s a bad loan to get for anybody. But overall, the courteous level of attentiveness and service from the person who helped me was great. Everything was above satisfactory.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed June 29, 2017

    TitleMax was the closest thing to me. I'm new to it, but I didn't want to go to an unknown name. I went in for a title loan, filled out the application, and then they sent it over to corporate, received a response back, and we were done. Everything was excellent with the lending officer, who was helpful and knowledgeable. The whole process took about 30 minutes. It was quick, simple, and worth it, and given the opportunity in the future, I might do it again.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaffProcess

    Reviewed June 29, 2017

    I had seen TitleMax several times on TV and they have an office that’s close to us. I thought of trying them out and see if I can get a loan to take care of some business. I got a car title loan and TitleMax took down the information they needed like what I get a month, my social security, and three people that I used as reference. And then they took it from there. The lending processor was very friendly. The process took a couple of hours and TitleMax didn't put me through big hassles.

    TitleMax made my life easier because the money I got was for paying off someone that I owed money to, so I wouldn’t have to worry about that. I got it all paid out and have a few dollars left. However, I didn't get any contract where it stated the amount that they loaned me and how much the payments were for how many months. I called TitleMax and they told me that I didn't get it because I didn't ask for it. Though I knew what the loan was and how much my payments were going to be for how many months, I still would like to have it in writing or in a contract. I worry about not having that and the first payment's due on the first of July. The rep said if I really needed one, I just needed to ask if. So when I go in, I'm going to ask them to give me a contract to keep with my paperwork. Other than that, I would recommend people to go to TitleMax and see what they can do for them. I made a good decision in seeing them. If I had to do it over again, I would.

    Thanks for your vote!
    Verified purchase
    StaffProcess

    Reviewed June 28, 2017

    I got a title loan from TitleMax. They were my first choice. The lending process was very good. It was very simple. It took a referral and a driver's license. The process only took 30 minutes, and it was a good experience. The lending reps were friendly and welcomed me. Overall, TitleMax has helped me improve financially.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed June 28, 2017

    I took my vehicle with the key and title to TitleMax and got an auto loan from them. They’re closer and more convenient. I was there for about 40 minutes and they were great. One of them was a little talkative but he had problems so he gave me over to another lady who was really nice and amazing. She wanted to connect with me really well. They were friendly and it was an easy experience.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaffProcess

    Reviewed June 28, 2017

    TitleMax helped me out greatly. I needed to take care of some last minute bills and so I called them about a title loan with my car. I asked them what the requirements were. I gathered all the documents that the lady requested and then came in and sat down with her. The process took 20 minutes, pretty quick and easy. And she was very helpful, knowledgeable and extremely friendly. It was a wonderful experience.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed June 27, 2017

    I got a car loan from TitleMax and the overall lending process was great. There was a wait because of the people so the process took about an hour. Even so, the lending processor was very professional. Working with TitleMax was good and I'm happy. It was a great experience.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaffProcess

    Reviewed June 27, 2017

    I got a car title loan from TitleMax, and the process was good. The girl I talked to joked around with me, but I liked her. She had a good personality and was easy to talk to. Their team was real friendly, helpful, and got the work done quick. The process was completed in about 30 minutes. I'm pleased with my experience, and I'd recommend them to anybody.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed June 26, 2017

    I've gotten a title loan on my truck from TitleMax. They were nice and they helped me out, and it was convenient. The lending process was very simple which only took two and a half hours, and their lender was pleasant. They also got me a milkshake.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedStaffProcess

    Reviewed June 26, 2017

    I called around and found out that using TitleMax was going to be an easier deal. With them, as long as I paid my interest as well as a good portion of my principal, it'd be easier to get caught up or pay the loan off after. I then decided to go with them and obtained a car title loan. The overall lending process was easy. The only difficult part was that their Dallas office doesn't allow two people to be on a loan. I purchased the vehicle under my name and my wife's name, so we both had to be on the loan together. We then had to leave the Dallas location and went to Mesquite location where they allowed our case.

    I had to call in advance because I didn't want to do a whole lot of waiting. I gave them a brief description of my vehicle and they said I was most likely will be qualified for X amount of dollars. When I got to there office, they looked at the vehicle and they were much right on the money saying, I qualified for it, and it was great. The total process took me a little over an hour. It was quick and not too painful. They said, normally, it didn't take that long but, unfortunately, something was mismarked or done incorrectly that they had to reset the process.

    It was a pleasant experience, overall. I was in a bind and needed a little bit of cash and Titlemax were able to help out to keep me afloat for a little longer. They were honest, organized, polite, and all cooperative. I spoke to one of their reps as well as the manager and there was someone who was still in the process of being fully trained, so that slowed down the process a little bit. But for the most part, she was being very professional and she was very apologetic for her delays, which was not a problem.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedProcess

    Reviewed June 25, 2017

    TitleMax has a local office and I decided to go with them to get a car title loan. Their process was really good and fast, they gave me what I needed, and worked with me on smaller payments. Their customer service processors were great. So far, TitleMax has gotten me out of a bind since that's what it was for and it has helped me tremendously. It was a wonderful experience.

    Thanks for your vote!
    Verified purchase
    StaffProcess

    Reviewed June 25, 2017

    TitleMax is close to the house and it's convenient. They have a very clean office and the people are very knowledgeable. I used them 10 years ago and recently, I borrowed from them again for my motorcycle. The lending processor is friendly and the process took about an hour and that’s only because they were busy. And a big plus for me is when the customer fills out everything right online or on the computer and there's no more paperwork. It’s so much faster and better and it was a smart idea. And they had my records, so all I had to do from 10 years ago were just updates.

    TitleMax gave me what I needed. So the only stress I got now is the high-interest rates and the payment. When you own something and add a title to it, it’s hard to pay on it again when you’ve already paid for it once. I told them I wanted to pay prior to the first payment and they sent the title off and put a lien on it. And they haven’t got my title back and it’s been three weeks. I can go down there and pay it off and they’ll mail me the title but I don’t know how big a hurry they’ll be in doing that. If I owe them money, they’d be more apt to get on the ball. But there’s nothing anybody can do. Once it’s gone to the state, it’s up to them. They said they don’t do it right away and they wait for four days before they do the title. Everything else is good other than that.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed June 24, 2017

    The lending process at TitleMax was very easy. A family member told me how good they were. For just one person to be in there the lending processor got everybody in and out fast and had all the paperwork done. She was very professional and I understood everything she told me. I did not stay longer than an hour and it was a good experience. I don’t have to worry and it put me ahead of my bills. I would go back if I ever have to.

    Thanks for your vote!
    Verified purchase
    StaffProcess

    Reviewed June 24, 2017

    I’ve never done a loan before and I’m a little nervous. My collateral is my title and it’s a risky thing if you’re dealing with the wrong people. But TitleMax has been around and I figured they were probably fair and more stable than others. I read some reviews online too. The process was professional, which made it basically what I was looking for. The lending processor was friendly and courteous. The process took 30 minutes or so. I just needed a short-term money and I’d feel a lot better when I pay it and get my stuff back.

    Thanks for your vote!
    Verified purchase
    Punctuality & Speed

    Reviewed June 23, 2017

    TitleMax's lending process is fast, took 25 minutes to complete and the lending processor is straightforward and organized. It helped me get through a financial situation and I hope not to use their services like that but it’s a necessity and I need it. I’m glad somebody’s there to do it and it doesn’t seem they’re screwing anybody out there. Overall, it was a good experience.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed June 23, 2017

    We got a car title loan from TitleMax. I called earlier in the day to ask questions and their manager was amazing. She was really helpful and walked me through the loan process because I told her that this was our first title loan and we were really nervous. She was very professional and she answered all the questions without us even having to ask. She acted like she knew us and talked to us like we were normal people and not just customers. We went in later that evening with our kids and they were great with the kids. They talked to them while we handled the loan process. It took less than an hour and we were done. TitleMax really helped us because we did get the loan that we needed and we did get it that day. So, it was very, very helpful. We went from worried about how we were going to get food for dinner to not worried about it at all. Overall, it was a great experience.

    Thanks for your vote!
    Verified purchase

    Reviewed June 22, 2017

    I got a car title loan from TitleMax and the overall lending process was good. It took about 30 minutes to complete. The interaction with the lending processor was also very good. TitleMax put me in a position where I was able to move.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedProcess

    Reviewed June 21, 2017

    I needed money, so I Googled and TitleMax was the first lender that popped in. I got motorcycle loan and they're pretty much one of the easiest loan places in Albuquerque. They don't ask too much and the process was simple and fast. I was only in there for 30 minutes. Also, the lending processor walked me through it and it was like she was my friend.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed June 21, 2017

    I got a title loan with TitleMax on my Honda. They're close to home and the lending process was very quick and easy. It took about 30 minutes and their lending processor was wonderful. She talked to me and made me feel right at home. Overall, I had a wonderful experience with them.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed June 20, 2017

    I had a recent car loan with TitleMax and I was able to get some fast cash. I already had business with them before and they were sweet. I got my loan out in Roanoke, Virginia before and it took about 30 minutes. But this time it took almost an hour because there was a situation that happened where a car got towed when it shouldn’t have been. Everybody was focused on that rather than on the customer that is at the store. Also, one thing that I was confused about was my car's value going down because I had it done before. But the lady who I worked with did the best she could and it turned out good. She was very sweet, understanding, and she could relate to me being a single mother. Overall, it has been a good experience.

    Thanks for your vote!
    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed June 19, 2017

    I made a phone call before I came in and they told me the documentation that I would need to bring, and I did that. It took about maybe no more than 25 minutes. The particular location that I went to was in Cicero, Illinois and the whole staff there is very friendly. And I even had my son with me. They had little books and gadgets to keep him occupied so that I can pay attention and understand what I was doing. They were straightforward, and I understood everything the way that their representatives presented it to me. ‘Cause I spent that entire day shopping around, trying to find the best possible, and they had wonderful rates and the interest wasn’t so high for me compared to other places.

    The lending processor was very easy to get in contact with. She left me with business cards that they have. They have personal work cellphones that you can get in touch with that representative right away. So everything that she did, it was really great. She did her job in the correct manner. They even gave me a phone call a few days later, just to give me a friendly reminder that my loan was coming up. If I have it early and I wanted it to be early, that I could, ‘cause it will look better when it reflects on my credit. So, she was very detailed. She did a wonderful job. The title loan I had with TitleMax helped out a lot. And the overall experience was very satisfactory. If I was in a situation again, I would definitely use them again.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed June 19, 2017

    My experience with TitleMax has been straightforward. We talked to a lady that worked there but they didn't offer me enough for the payoff. It was worth the try, though.

    Thanks for your vote!
    Verified purchase
    PriceStaff

    Reviewed June 18, 2017

    TitleMax is a nice company and their lending process is smooth and easy. I was browsing the internet and came across TitleMax. I gave them a call. I got a quote online for the car title loan and it’s the same amount that they ended up settling with me. I could have gotten more but there were two different kind of loans I did. The processor from TitleMax was very polite as well. Whatever questions I asked, she answered them and seemed to know what she was talking about. The lending process took about 30 minutes to finish. Everything went good. TitleMax is helping out in paying the bill. They also give you the check on the spot and you can cash it like Wells Fargo with no fees.

    Thanks for your vote!
    Verified purchase
    StaffProcess

    Reviewed June 17, 2017

    I walked into TitleMax to have a car title loan. I was in a bind and I needed the help, so I was able to get the help I needed from TitleMax. The process was easy and it only took less than 30 minutes. The lending processor was very knowledgeable and courteous. She made sure I understood the terms and everything. The rep was great and anytime I had trouble making the payment, they were flexible. It was awesome.

    Thanks for your vote!
    Verified purchase
    PriceStaffProcess

    Reviewed June 17, 2017

    I got a car title loan from TitleMax for around $750. I had great service and a good rapport with the guy that helped me out. He was multi-tasking because he was the only one in the office, but he was fantastic and was able to explain everything to me. I told him how much I wanted to borrow, but he said that I qualified for $5500 because I got a Mercedez Benz. However, I didn't want to do that because I was not trying to get rid of my car and I don't want to be that far in the hole. He understood that and took his time and went step-by-step with the different amount that will cost me to pay back for it. He was very patient and helpful, and it took about 20 minutes. The overall process was good. I would definitely recommend them to everybody that needs some help.

    Thanks for your vote!
    Customer Service

    Reviewed June 16, 2017

    Yes TitleMax is a good company to get a loan from. Even when making your payments they do good customer service. But to get your title back they say they sent it, but they send your title to another town not your address on file. And you have to wait to see what they are going to do about it. Irresponsible for sending it to another address.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks for your review Jennifer. I apologize for any inconvenience this has caused. If it is still not resolved I urge you to call us at 1-800-804-5368 so we can assign this complaint to the appropriate parties. Thanks and we appreciate your business!

    Verified purchase

    Reviewed June 16, 2017

    I had a car title loan from TitleMax and the lending process was both easy and convenient. They answered all of my questions and the whole thing was completed in about 48 hours. TitleMax eased some financial worries that I had at the moment. So, everything was okay.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed June 15, 2017

    It was a family member that told me about TitleMax so I didn't search for others. I went with them and took out a car title loan. It took about 30 minutes and I was out of there. The lending processor was really good. I did an application on the computer, gave them my information, registration, and they took pictures of the car. She made sure she had everything, if I had everything down, and handed me the information I needed. I got my bills paid, which was what I needed at that time. I’m grateful and I appreciate it.

    Thanks for your vote!
    Verified purchase
    Punctuality & Speed

    Reviewed June 14, 2017

    I was in and out at TitleMax obtaining a car title loan. I saw somebody right away and there was no wait and it probably took less than 20 minutes at the most. Also, the paperwork was pretty quick. I didn’t read anything and I just pretty much signed everything. I didn’t get the amount of money that I wanted, but what I got helped. It was a quick and easy experience.

    Thanks for your vote!
    Verified purchase
    Customer ServicePrice

    Reviewed June 14, 2017

    TitleMax had more stores and it’s not exclusive to local areas. The lending processor was awesome and good with customer service and the lending process took 30 minutes. But they should be able to do more for a salvage title if the car is running and if nothing is wrong with it. It was a hassle-free process but the price is low. It was a salvage title and an '07 but getting $300 is crazy. It was a good experience but I felt like I was lowballed. They loved that it hardly had any mileage on the car. I should have gotten more for what my car was worth.

    Thanks for your vote!
    Verified purchase

    Reviewed June 13, 2017

    The lending process with Titlemax was pretty smooth. It took me less than 20 minutes to complete everything. The processor did a good job explaining and I understood everything.

    Thanks for your vote!
    Verified purchase
    StaffProcess

    Reviewed June 12, 2017

    TitleMax was convenient from the beginning. The lending process took a little bit longer than normal because of the circumstances. But the ladies in there are great and the whole situation ended up the way that I needed it to and everything was fine. The process took time because I had to get the car to them, it was coming from a different place. Then once it got there, we had to get the paperwork done, and there were a lot of people coming in and out. They’re constantly busy at the location that I chose. It took me two hours to get that car title loan. My payment was due and they helped me with that. TitleMax helped me get my car back and get everything situated with that and taken care of. The two ladies that are there in the office were amazing. Even as up to yesterday, they were trying to help me out. So, I would recommend it to anybody who needs help fast. It was worth it.

    Thanks for your vote!
    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffProcess

    Reviewed June 11, 2017

    Some places were saying that my car didn’t have enough value. I went to TitleMax which my cousin had used once but the one that I called was in California and they said it’s under California laws so I looked for a local one. They checked the miles of my car and went through the application process which was quick and easy. From when I walked in, the process took about half hour. Their lending processor was really nice and helpful. She explained that it’d be better to pay it off right away. Their interest was high so if I went through the whole thing, I would have paid $2,000 extra. Overall, my car title loan helped me get out of a predicament with my rent until my income tax return came. If I'd ever need a lending service in emergencies, I’d use TitleMax again.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed June 10, 2017

    TitleMax was close to where I was. I got a title loan from them and the lending process took about 35 minutes was was quick. Also, they were pretty good and courteous. Working with them allowed me to free up some other cash so it's a very good experience.

    Thanks for your vote!
    Verified purchase
    Customer ServiceProcess

    Reviewed June 9, 2017

    I was browsing into loans based on car titles and found TitleMax online. Their response was fast and they gave me a call. I walked into their office and started all the process which only took about 45 minutes. The process was very easy and the processor was very helpful. The only thing was, I needed to use my own computer on site and it would have been helpful if they provided WiFi access. Nevertheless, I had a great experience with TitleMax.

    Thanks for your vote!
    Verified purchase

    Reviewed June 8, 2017

    TitleMax was the only lender I knew that's popular. I got a car title loan from them and working with them was fine. The lending processors were very communicative and the lending process was easy and understandable. They explained everything and took about 40 minutes to be completed which was not long. In general, the service was good.

    Thanks for your vote!
    Customer ServicePunctuality & Speed

    Reviewed June 7, 2017

    The loan was paid off in February of 2017. I wanted to have the Title to my van mailed to me, but the manager told me she could not mail the paper to me. A month later I called again and was told by a new manager that the form could be mailed to me. I gave her my current address. Two weeks later the title had not arrived at my new address. I called the office of TitleMax and was told they could not help me and it was my fault the Title had not arrived. As of today, June 7, 2017, this problem is still unresolved.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaffProcess

    Reviewed June 7, 2017

    Titlemax helped me obtain a car title loan. Their overall lending process was simple and quick. It took about an hour and they were accommodating knowing that I had my three-year-old with me that time. Everything went well with the lending processor too. They were very polite and they made the process easy.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed June 6, 2017

    TitleMax was the closest lender to my house. I pawned my car title and the lending process was great. The employees were very helpful, assisted me thoroughly and got it done so it was good. It was my first time and it was a straightforward and stress-free experience.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaffProcess

    Reviewed June 6, 2017

    TitleMax has a lot of ads so, it sticks with you. Their lending process was basic and they had me sign some documents and they made sure that I understood exactly what was going on there. They got me out of there pretty quick and the whole process took one hour. The processor was very knowledgeable. She was very polite and helpful in helping me understand everything as far as repayments and everything I needed to know. Also, the office was very neat and clean. It was kid-friendly, which was good because I brought my baby there. They gave him candy and did their job. The two women that were there were great. They were very helpful and knowledgeable. TitleMax helped me get the emergency cash that I needed and I'm pretty happy with my experience.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed June 5, 2017

    Compared to other lenders, TitleMax is closer to home and they work with their clients. And I've also been to them before. I went in for a car title loan and this time was much easier than the first time I got it. They looked at my car and told me what they can loan and it wasn’t as much as I wanted or needed, but it helped. It was quick and only took around 20 minutes. We talked about my car and why I needed the loan. The reps were very courteous and answered all of my questions. It was a great experience and I was able to get my car.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed June 4, 2017

    TitleMax was just there so I obtained the car title loan from them. The lending process was convenient. They want to give you the money. It only took about 30 minutes to be completed. The lending processors were also fine and knowledgeable. Working with Titlemax has got us out of a little bit of a bind.

    Thanks for your vote!
    Verified purchase
    Process

    Reviewed June 3, 2017

    TitleMax is right down the street from my house so I pass them every day. I went by the information supplied by the website for what I needed to take in for the vehicle title loan. But when I took what the website said to take, it wasn’t enough so I had to come back home and get something else. Then when I went back, the vehicle I took down the first time is a classic 1984 Corvette which I don't drive it on the road. But they said, “We can’t use this car because it doesn’t have current tags.” I was like, “Really? Why didn’t y’all tell me that?”

    I didn’t want to put my Hummer up as a title, but I went ahead and did that because I wasn’t about to go pay $100 to register a vehicle I might drive once a year. Everything eventually worked, though. But the process itself of being supplied with all the correct information before I went down was kind of inconvenient. It took three trips to get everything to go through. But based upon how everything finally went down, I would still recommend them. I would, however, tell whoever it is to have all their ducks in a row before they go.

    Thanks for your vote!
    Verified purchase
    PricePunctuality & Speed

    Reviewed June 2, 2017

    I was looking for a small personal loan on the internet and TitleMax just popped up. I got the title loan from them and it was pretty simple. There was really no paperwork involved just all on the computer screen and you just agree, sign your name and that was it. The only thing I was disappointed about the whole thing was that the interest is crazy ridiculous. When I paid off my first one, they told me that if I ever came and got another one that my interest would be next to nothing and that was a straight up lie. The interest is a little lower but I got more of loan this time then. I would recommend them. It's pretty convenient if you need some money and you can pay it off quickly.

    Thanks for your vote!
    Verified purchase
    PriceStaff

    Reviewed June 2, 2017

    TitleMax has high interest but it's alright. Still, I figured they were the best lender to choose. And so, I got a car title loan from them. They have a very secure lending process. While they require your driver's license, title and pay slip, your information is more secure and only one person is taking your identification. Moreover, you don't have paperwork so you don't have to worry about that. Our lending processor explained everything step by step. TitleMax gets you what you need. They try to give you the lowest rate possible and help you out. My experience with them was perfect.

    Thanks for your vote!
    Verified purchase
    Punctuality & Speed

    Reviewed June 1, 2017

    My experience with TitleMax was fine. I got a title loan from them. The overall lending process was pretty fast and easy. My first payment's due on the 31st. All in all, I'm satisfied with everything so far.

    Thanks for your vote!
    Verified purchase
    StaffProcess

    Reviewed June 1, 2017

    I obtained a car title loan from TitleMax and they helped me with the application. The process took an hour, which was a little longer than I expected from my past experience from other lenders, but all of my dealings were positive and smooth. They told me every step and helped me through any questions I had. They were also there to help me understand the forms that I was filling out and working with them helped more of my everyday life. I was saving the loan to pay a bill so I'm glad it was there to help me out. They were really nice and well-educated with the loan and I was really impressed with them.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed May 31, 2017

    TitleMax is the closest in my area and I heard people talk about them before. I got a car title loan and the lending process took about 30 minutes. It was not even rushed and it was right in, right out. Also, the lending processor was great. He definitely made me feel comfortable. He was very positive and he's a pretty cool dude. Overall TitleMax is very helpful and I wouldn't choose anybody else.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed May 31, 2017

    I've dealt with TitleMax before. This time I got a car title loan. The lending process went well and for no more than 20 minutes. When I came through the door, the lending processor greeted me and asked me what could she help me with. I explained to her what I was looking for and she explained to me what she could give me based off what I had to offer. She explained the different options because I wasn't able to get what I needed. They explained all the details to me clearly that I had no question afterwards. The rep got the title and she had my driver's license. She updated my information that was already in the system like my phone number and references. It worked out. Overall, shes very nice and informative. I would use their services again if needed, and recommend to family and friends.

    Thanks for your vote!
    Verified purchase

    Reviewed May 30, 2017

    TitleMax works with me the best and I loved how the lending process went. My title loan got approved in about 15 minutes. The only issue with the store I went in is that every time I turn around, there were changes in store managers. But everything was good and I've recommended TitleMax to several friends.

    Thanks for your vote!
    Verified purchase
    StaffProcess

    Reviewed May 29, 2017

    I moved a car and used TitleMax because of their rate. They checked the vehicles at home, took my information down and tell me their rates. Took 30 minutes to complete the process, and they were very courteous, too. With their low rates, everything was easy.

    Thanks for your vote!
    Verified purchase

    Reviewed May 29, 2017

    The overall lending process with TitleMax was convenient. I pulled in, they looked over the car, I signed some paperwork, and they gave me a check. Everything has been like 20 minutes. My lending processor was very pleasant and it was her that I also paid the payment through. It gave me money in the short-term but now, I'm stressed about owing people money. But that’s pretty much just par for the course, I would assume. The whole experience was easy and painless.

    Thanks for your vote!
    Verified purchase
    Punctuality & Speed

    Reviewed May 28, 2017

    With TitleMax, the overall lending process was easy, fast, and convenient. It took about 30 minutes to be completed. It worked, and working with TitleMax was useful for what I have needed it for. Convenience led me to chose them over others. Also, the lending processor made me feel comfortable.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaffProcess

    Reviewed May 27, 2017

    I decided to go with TitleMax for the convenience and the ability to get it. The process was easy and took thirty minutes. Their reps were great, they had an open communication and they showed me everything. I'd tell others who'd ask about TitleMax's simple process and the ability to be able to get the financial help that you may need at the moment. Overall, they helped us out for what we needed it for.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed May 27, 2017

    I've driven by the TitleMax location before and I felt that they were a legitimate loan company. The process for the title loan was easy. It took about an hour because we had to file the application for both my husband and myself. We had to wait for the approval and I had a problem printing out my pay stubs from work. My printer wasn't working, so I had to print them out there and sign it. And then, I didn't realize that my insurance card was the old one that had expired a week before, so I needed to go online with Progressive and get that as well. It wasn't so much them, it was my paperwork.

    We're the only people there and the three employees were very attentive, especially since we had our two-year-old with us. The manager was very understanding of people's circumstances, open and inviting. She had a great attitude and fits the position well. She and her two other employees were very fantastic. I would be happy to recommend TitleMax, especially that location. Overall, my experience with TitleMax was surprisingly enjoyable. It wasn’t a very stressful situation. And they were very inviting and it didn’t feel awkward or judgmental like it can be getting a loan sometimes due to your financial situation. The loan allowed me to pay a large bill that I needed to pay off and get my two children a new bed. It temporarily relieved stress, but now I have to pay it back as quickly as possible, so I don't have to pay that ridiculous APR.

    Thanks for your vote!
    Verified purchase
    StaffProcess

    Reviewed May 26, 2017

    TitleMax was in close proximity to my home and I read the reviews online. I got a title loan from them and the process was pretty cool and it didn't take long at all. The rep wrote everything down for me and let me know step by step and when it came down to the actual loan, there's a key off the machine from another third party lender company, but he broke everything down from the procedures and then the key procedures and the decision to go with TitleMax sounded easy to make. I had a couple of bills I had to pay and I wasn't getting paid until the following week so working with TitleMax helped me out.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaffProcess

    Reviewed May 26, 2017

    I had a title loan with TitleMax. The process went well and smooth and they gave the value after looking at my truck. Took them about 45 minutes to an hour to complete the loan process, and they were very friendly. The loan came in a needed time so it did help a whole lot and I had a pleasant experience with them.

    Thanks for your vote!
    Verified purchase
    StaffProcess

    Reviewed May 25, 2017

    I've done business with TitleMax before and I had a great experience with them so I chose to go back. I got a regular title loan and the process took 45 minutes. The loan processor was very intellectual and passionate about her job. She explained the process in detail and every piece of paperwork that was given to me. I hated that I had to go this route but I'm glad I chose TitleMax. I'd recommend them.

    Thanks for your vote!
    Verified purchase
    Process

    Reviewed May 25, 2017

    The site of TitleMax is easier to navigate than other lenders. I also needed a short-term loan until my bonus check came in and the title loan I obtained from TitleMax filled the gap that I was looking for. The lending process took 20 minutes and it was nice and convenient to be practically done for the most part before I got there. The lending processor was also very pleasant and easy to work with. I would recommend this company to a friend.

    Thanks for your vote!
    Verified purchase
    StaffProcess

    Reviewed May 24, 2017

    It took 10 minutes for a car title loan to be completed. It was an easy process. The lady I talked to was really informative of what my payments were and how they work. She was really listening to what I have to say. She was also very patient despite my baby crying. I feel more at ease with TitleMax. They were really good and made me feel comfortable.

    Thanks for your vote!
    Verified purchase
    Punctuality & Speed

    Reviewed May 24, 2017

    I was facing some hardship and I needed something to help me. I got a car title loan from TitleMax and it was very quick and easy. It was a small loan and it wasn't too much. I went there one day and then, I was given a quote. I was faxed with the amount and I realized that I was gonna have to take it. I contacted them about a week later. I completed the process which took about 20 minutes. I had no waiting time and I was screened right away.

    Thanks for your vote!
    Verified purchase
    PriceStaff

    Reviewed May 23, 2017

    I obtained a car title loan from TitleMax. It went for a good 15 minutes at the most. I did it with the manager. She was very understanding and the price that they gave me for the type of car I want was reasonable. They were also very helpful. Everything went good.

    Thanks for your vote!
    Verified purchase
    PriceStaff

    Reviewed May 23, 2017

    I got a regular car loan with TitleMax. I went with them because it's convenient to where I'm located. The process takes about 45 minutes. We started doing paperwork then TitleMax's representatives go out and take some pictures of my car. The first time I did it, it was a good experience. However, the second time, the lending processor was standoffish. So that experience wasn't quite as well as the first one. Nevertheless, the interest rate was alright. It's better than nothing. Working with TitleMax kept my company going and it was a pleasant experience. I would recommend them to somebody.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaffProcess

    Reviewed May 22, 2017

    TitleMax helped out with damaged titles as well as with what other title places wouldn't help me out with. I went to them to get a car title and got a $900 loan, where I make one payment a month. The rep was a good and friendly guy. He made sure that I was comfortable with what I was getting and asked me how much I was trying to get first, and then after I told him, he let me know how much I was actually getting. He went on and took care of me real fast. The process took about 20 minutes, at the most. Also, he was always there if I had questions. It was satisfying. TitleMax helped me out in a lot of ways, and it's a good place to go for a loan.

    Thanks for your vote!
    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed May 22, 2017

    The reps from TitleMax were a little more professional than the other guys and the office of the other lender down the road is rarely staffed. Also, TitleMax had a lot of reviews about them and there are multiple locations. The lending process was fairly quick and easy. The rep looked at the vehicle and gave me compliments about it and she gave me the loan that I needed at the time. But I didn't like that she kept taking pictures of me on her cell phone and she's sending it to somebody. That was quite unprofessional. This is a small town and we don't always have computers around here. Everybody has a set of paper for everything and in this case, if we're doing a transaction and I'm signing documents on a computer, at least they can scan my information digitally. She doesn't have to take pictures on her phone for if her phone gets compromised, then these identities also get compromised.

    Other than that, the payments aren't bad and I've seen all the disclosures. The rep explained it all with the lending forms. My first payment is coming up and I want to pay them off because the interest is way too high. I will be paying them for a year but the rep said I had an early option where if I make the first payment which will be 200 bucks and the following month I can let her know if I want to pay it off. However, the interest is calculated daily at such a high rate. I wish I would have known before that the other competitor down the road had no interest on their first loan.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed May 21, 2017

    I saw TitleMax online and got a car title loan in probably 20 minutes. It was real easy and very simple. The lending processor was very friendly and knowledgeable. He is a very good people person and did a really good job. He explained the payment process very detailed. I'm very satisfied and I'll go back I if need to do it again.

    Thanks for your vote!
    Verified purchase
    StaffProcess

    Reviewed May 21, 2017

    My mom had told me about TitleMax. I obtained a title loan from them for a car. It helped me take care what I had to take care of, why I went to them in the first place. The process was completed in about 30 minutes. The lending processor was friendly, very informative and willing to help. It has been a friendly and convenient experience.

    Thanks for your vote!
    Verified purchase
    StaffProcess

    Reviewed May 20, 2017

    I heard about TitleMax through a friend and I pawned the title on my vehicle. I had to take my title to them and they had to look at the vehicle and take pictures. There wasn’t a lot of paperwork and the process took an hour max. It wasn’t that long. The lending processor tried his best to get me where he could get me. They were nice and they worked with me. I feel like they could have given me more but I’ll be glad when it’s paid off.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed May 20, 2017

    I've had a title loan through TitleMax before and I got a different car and needed some money and they were there. As soon as I walked in the building I was greeted and there were lots of positive energy. The gentleman that was helping me was very friendly and he asked me all the right questions. We're making a few jokes here and there and having some laughs. He was a very good person to be around. From start to finish it took about 40 minutes to get the lending taken care of. Overall, it was a good experience and I walked out of there with a smile on my face.

    Thanks for your vote!
    Price

    Reviewed May 19, 2017

    Ok, so I needed a small loan of 3200.00, was told 2 years would be length of loan at 208.00 a month, approx 4900 I would repay. Yes 1700.00 profit, but I agreed. It was not until I made first payment did I realize that was just interest. Add the 133 a month for the 3200 my payment came out to 341.33. Now instead of paying less than 5,000 I am expected to pay 8100.00. I am a reasonable man, I only ask for the owner to share all the same info with me as I did with his business. :)

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thank you for the helpful feedback Steve. We train our employees provide upfront and transparent information during each stage of the loan process. If you feel you did not experience this, I strongly urge you to call our customer service hotline at 1-800-804-5368 so we can direct your concern to the appropriate parties and further training. Thanks again!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed May 19, 2017

    We got a car title loan from TitleMax as they were close to our house. Their lending process was easy and quick. Also, TitleMax has good customer service. Their lending processor was very friendly and answered any questions I had.

    Thanks for your vote!
    Verified purchase
    PriceProcess

    Reviewed May 19, 2017

    I got a car title loan with TitleMax. The interaction was good and I didn't have to fill up any paperwork just because I didn't know computers. So they explained everything to me like what I would be signing and what it's for. Then all I had to do was sign about three times at the most. It took 25 minutes to complete the process. Working with TitleMax has helped in our everyday life. However, the interest is crazy. But if a person gets a loan and they pay it up when they're supposed to, then it's not going to turn as crazy as what they read or hear about.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed May 18, 2017

    I had applied for a loan with TitleMax a couple of years ago. They were closer to where I live so I went with them. The lending process with TitleMax was good and only took 30 minutes. Their lending processor was professional and courteous. TitleMax helped me pay a couple of bills. So overall, I had a very good experience.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed May 17, 2017

    TitleMax said they were the best one in town, so I walked in and went through there. They gave me a short-term loan which I needed at that time. The entire loan process took 45 minutes to complete. There were not a lot of paperwork, so that's good. They also have respectable employees. So overall, it was a good experience. Now, it’s time to pay the loan back.

    Thanks for your vote!
    Verified purchase
    PricePunctuality & SpeedStaffProcess

    Reviewed May 17, 2017

    Unfortunately, at the time, I'm unemployed and some companies will not give a car title loan. TitleMax was one of the ones that will and the process was quite easy. I just pulled up and they evaluated the car. I have an '03, not the nicest car in the world. But they based that C plus, which made my loan cheaper than it should have been, based on the research I did online. But they did what they had to do and a couple of minutes later, I was walking out the door. They did a great job.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed May 16, 2017

    Mainly based off the name and knowing my daughter-in-law's mom has been through them, I went with TitleMax. I got a car title loan and the lending experience was easy and smooth. The guy I dealt with explained everything and I didn’t have any questions afterward. The loan helped out a lot and got glasses for my son who needed them. TitleMax got the right stuff to help and is a good place to go through if one needs help. They do a good job with what they’re doing right now. They were nice, friendly, and took care of me. I’ve tried to recommend them to somebody else.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed May 15, 2017

    Since TitleMax moved into town, they have been the easiest to get a hold of. I had a loan with them once before and now I got a title loan and the process was fairly simple. Most of the information was already in the system so I didn't have to do a lot. I am friends with one of the people that work there so they're always amicable to me, always have good things to say and talked very well with me. Overall, it has been a wonderful experience.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed May 15, 2017

    The TitleMax staff were very professional and nice and the process for the title loan was hassle-free. It took about 20 minutes. Plus the lending processor was friendly and explained everything well. TitleMax helped me do something for somebody else that needed to be done. My experience was overall good and they gave me all the information I needed.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaffProcess

    Reviewed May 14, 2017

    I did not get approved for a loan with a bank so I got a brief loan from TitleMax and I am going to be paying it off this month. Their process was fast and took only about 30 minutes. I just needed the money funded to me until I got paid. They helped me out as I got a place to live.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed May 14, 2017

    It was pretty easy to get a car title loan from TitleMax. The reps were nice and friendly. And the whole process took an hour and a half where they asked a couple of questions and explained the loan to me. I'm still a little confused but from what I heard, I just pay this much a month.

    Thanks for your vote!
    Verified purchase
    StaffProcess

    Reviewed May 14, 2017

    TitleMax was the first one that came up online and I tried it. I got a vehicle title loan and the process was easy which took about 30 minutes to complete. The people I worked with were helpful and acted professionally.

    Thanks for your vote!
    Verified purchase
    PricePunctuality & SpeedStaffProcess

    Reviewed May 14, 2017

    I had a medical bill that popped up so I got a lien on my title with TitleMax. They allowed me to continue using my car despite my loan. They were quick and efficient. The process only took 20 minutes, tops. The lending processor was very friendly, upbeat and nice. We had a slight conversation going on while waiting for the computers to process the information and it was a good experience. The price and interest rate wasn't horrible since I paid the loan off early so I didn't really have much interest to pay. They are an efficient way to pay off a spontaneous bill.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed May 14, 2017

    My son-in-law told me about TitleMax so I got the car title loan from them. The overall lending process was really easy and it was a wonderful experience. They were really nice. They also explained everything thoroughly which is what I really needed.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed May 13, 2017

    I needed some money and got a car title loan from TitleMax. Their lending process was not what I expected as it went very fast. I drove up from Wilmington, which is north of Myrtle Beach about 40 minutes away and I was in and out of their office in 30 minutes. The lady was sweet and nice. I have already recommended them to somebody.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed May 12, 2017

    It was a very easy process to get a loan from TitleMax. I got a car title loan from them and everybody that I dealt with was very nice. I started on the phone with them then I was only in the office for half an hour. It was very pleasant. They made everything very simple.

    Thanks for your vote!
    Verified purchase

    Reviewed May 12, 2017

    I received a title loan through TitleMax. Their loan processor said how long it was going to take as soon as I got there and he was true to his word. It took about half an hour to 40 minutes total. TitleMax gave me the money I needed to help me out as well as the breathing room that I needed at the time. Moreover, they were able to say what they were going to end up doing unlike another lending place where I go in and then all of a sudden it's a different thing.

    Thanks for your vote!
    Verified purchase
    StaffProcess

    Reviewed May 11, 2017

    TitleMax was referred to me and was the first place I went to for a title pawn. They were very helpful. The entire process took about 45 minutes to an hour and the loan processor did everything she was supposed to do. I was looking to getting a little bit more money than what I've got, but it all worked out.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaffProcess

    Reviewed May 10, 2017

    The process was quick and easy. It took about an hour, and it would have been quicker if the agent didn't have to resend it. My experience with TitleMax has been good and working with them saved my behind.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed May 9, 2017

    I liked TitleMax and got a vehicle title loan from them. The loan rep was very knowledgeable and knew what she was doing and the overall lending process took not less than 20 minutes.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed May 8, 2017

    One of my brothers used to work with TitleMax and I got a motorcycle title loan from them because he said it's pretty cool and they were professional. The lending process, which took about an hour, was easy. And the loan reps were able to answer my questions. So everything was okay.

    Thanks for your vote!
    Verified purchase

    Reviewed May 7, 2017

    TitleMax gave me a vehicle title loan which I got about 25 minutes after I walked into their office. Everything was great and the loan helped me out.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed May 6, 2017

    I was in a really bad situation where it was like, "What do we do?" I availed of Titlemax's vehicle title loan and the process was really quick. I filled the thing online and it took two minutes. I got a phone call from the store manager introducing herself and what she can do for me. It was my first time and I didn't know what to expect but she was really nice about it and put me at ease. We went right in and it was done in less than an hour. It was great. I went a little late though, so she ended up staying over what she should have, but she was so sweet about it. She bent over backwards for me and that's the one that got to me. She took the extra time out of her home life. It was a wonderful experience overall and now I understand what TitleMax services are offered in case of emergencies and it's a really nice thing.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed May 5, 2017

    I got a car title loan from TitleMax but I was disappointed that day. When I went in and spoke with them, the lady went out and checked the car. Then, I was told an amount to begin with. She came back after they did everything then came back again and gave me a different amount that was over $200 less than what she initially told me. She didn’t explain to me why but I took the money because I needed it. I was able to get $400 for my car and I don't understand why it was that little of an amount. I wasn’t able to get done what I needed to get done.

    I went and got a car title loan for no reason and I have to pay it back. I am very upset about that but there’s nothing I can do about it. TitleMax needs to communicate with their customers a little better. If they come out and tell you you’re gonna get $600 or $700 then that’s what they should stick with. But I would recommend them. They obviously do business every day, so maybe not everybody has the experience that I had.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed May 4, 2017

    When I went to TitleMax, they initially told me I couldn’t get the loan because I didn’t have my title 30 days. But then they went on, switched it over and took care of me. They were very nice and asked me questions. They were also very diligent about what they were doing. I sat there, listened, gave them all the information, and they took it then gave it back. It took about 30 or 45 minutes and I was on my way. The process was what I expected, but I got a different quote online from when I walked in the store.

    Thanks for your vote!
    Verified purchase
    PricePunctuality & SpeedStaff

    Reviewed May 3, 2017

    My overall lending process with TitleMax went well. As I walked through the door, the lady took all my info and about 20 minutes later, I left. My bank account was in negative so, I had to get money back and the car title loan I got helped with that. I wish the interest rate was a little lower but I'm pretty satisfied.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed May 2, 2017

    I heard about TitleMax from some of my friends and was recommended to me so I went with them. I was visiting their website then I called for help. I made an appointment, went there and had an auto loan for car repair. It was a cooperative manner from the office side so I got a good help. They checked my car and the documents. The approval was very fast and took only an hour. TitleMax is worth it because they will help especially if you are having a hard time. Like when something happened to me and my car just ended up working. I got the TitleMax loan so it's kept running well. They are excellent, friendly and experienced.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed May 2, 2017

    TitleMax's customer service was very bad. When I got a car loan from them, they had a horrible process. The processor was very rude. She had an attitude, was very obscene, and she made me feel very uncomfortable. I requested their general manager's phone number, but I was given falsified information, so I can't even file a complaint formally. I'm very dissatisfied.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thank you for reaching out Jerrika. At TitleMax we take customer service very seriously. Your experience is not the one we want or intend to provide. Please feel free to leave a formal complaint by calling 1-800-804-5368. Our customer service reps will forward your complaint to the appropriate parties. Thank you so much for your feedback and business.

    Verified purchase
    Customer ServicePriceStaff

    Reviewed May 1, 2017

    The first time I had seen TitleMax was on the side of the road. I walked in to loan for a truck. They got my ID, proof of address, and signature, among other things. When I went the last time, it was because I was supposed to get a discount as I had paid off my other loan and they wound up not giving it. I had to pay the regular price. The rep was trying to get the people from the main office who were responsible for the discount, to respond on something, but they never would. It was all put in the paperwork, but they'd turned it back and denied it, saying I had to pay the regular payment. That part was pretty upsetting, considering it was my first loan and I made all my payments. But apart from that, the store itself is awesome and the people there are great. They give their total attention and the loan process lasted about a half-hour. Working with them has been really amazing because when I needed the money, they were right there.

    Thanks for your vote!
    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed April 30, 2017

    I applied for a car title loan at TitleMax. I chose them over others because I remembered their jingle. I drove past a few different lenders, but I had Googled TitleMax so I kept going until I got there. When I came at first, the guy told me what I needed because I didn't have the car. I had to go get it and bring it back later that evening for my husband's job. When I got the car there, their staff took all my information and gave it back to me. She also told me how I would have to wait till she got a response back to see how much they would give me.

    Their overall lending process was fine and took about thirty minutes. Then lending processor told me I needed to make sure I make my payments on time. I told her I had spoken to the guy that was in there. My last name is different now so she called him and made sure that was okay. And then, she explained to me the process that they would take my title and send it off to another city. And then I would have to pay the whole loan amount back plus interest before I could get my title back. She took pictures of my car, came back, and we just waited and talked. Then she got a reply and that was it.

    Working with TitleMax has been really good. I'm in my last semester in school and I'm about to graduate next Sunday. But I needed the money to help me pay daycare because I have two kids there. We were behind on that and so, we were able to catch up. I was able to pay my rent for the month without getting a late fee. It helped because I was able to avoid having the stress of trying to figure out how I was gonna borrow what from who and I ended up being able to have everything paid on time. It was really a blessing and I would have never thought that I could just go in so easily. It was a good, easy experience that really helped me in the long run.

    Thanks for your vote!
    Verified purchase
    PriceStaffProcess

    Reviewed April 30, 2017

    My family already goes through TitleMax and they seemed like the best fit for a car title loan. The person who I went through to get my loan was the same person who dealt with my family. The rep was very courteous and professional. Also, the lending process was simple and straightforward. The process only took about 15 minutes. Anybody else would probably have a lengthier process. TitleMax really takes out the time consumption. Plus, the interest rate was perfectly reasonable. Overall, it was a very easy and excellent service.

    Thanks for your vote!
    Verified purchase
    Price

    Reviewed April 29, 2017

    TitleMax was offering a little more than the other competitor and they gave a decent amount as we needed the money for the rent. They said that we could take as long as we want, maybe a year, but that’s way too long to pay back. But they gave us really good quotes. Working with them solved the issue at the moment. Everything was good.

    Thanks for your vote!
    Verified purchase
    StaffProcess

    Reviewed April 29, 2017

    I have been going to TitleMax before in past years and knew much about them. I had a title loan with two of my vehicles. At both times the process and experience were very well. They took care of me and we sought the information online on the system. They asked me how much I wanted for the vehicle and went ahead. Once I got the value and agreed with it, they did the paperwork. I signed everything then they gave me a check. It took about 20 minutes to go through the entire process. The lending processor was very friendly and nice. Everything was really good.

    Thanks for your vote!
    Verified purchase

    Reviewed April 28, 2017

    I got a car title loan from TitleMax and it helped release all the stress I was having because I needed money for a major bill. It really helped me out by being able to pawn my title. My husband may never agree with what I did, but I didn’t have any choice at the time. The lending process was completed in 15-20 minutes and was easier than I thought it was going to be. I also had a real nice interaction with the lending processor. I would recommend TitleMax to anybody who needs a little extra money.

    Thanks for your vote!
    Verified purchase
    StaffProcess

    Reviewed April 27, 2017

    TitleMax was the first one that popped up and the name stood out. I got a loan from them but it wasn't exactly what I thought I was going to get so I'm trying to get it refinanced by a third party. It took about an hour to process the loan. The people I dealt with were two guys and it was just a laid back environment, trying to take care of it, explaining to me the whole process and what they couldn't do. It was very straightforward. Monetary-wise they were able to help me in that one situation that I needed it. I went in there thinking that I could get more than what I got. But it doesn't take away the whole experience which was perfect. However, I feel they need to fix their online simulator to look into people a bit more and show how much they're able to get because it can be misleading.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed April 27, 2017

    TitleMax was excellent to work with, and was fairer with their rates compared to other lenders. We also had a very relaxed experience. They took all my information, then the vehicle out, and took pictures. They then sent it in to the company, and within 15 minutes everything was approved. They sat and explained everything in detail. Some lenders are not forthcoming about everything, but TitleMax went through every detail on the contract. They have helped a lot, and I would recommend them to anyone in need of any kind of help.

    Thanks for your vote!
    Verified purchase
    StaffProcess

    Reviewed April 26, 2017

    TitleMax is closer than other lenders and it was pretty convenient dealing with Chris. The interaction with him was great and easy. The process was fine. I came in and got it done. I'm going in to pay tomorrow since it's only a short-term. I was shocked at the rate and I couldn't believe it. It is probably the reason why I'm paying it off right away. The only reason I did it is because Chris was nice about the process and explained it. Otherwise, I just would have said forget it and go to someone else. I wouldn't recommend it because the rate is ridiculous, but the overall interaction with Chris was fantastic.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed April 26, 2017

    It's my second time with TitleMax working with the same lending processor. She works on their Skillman store in Dallas that I go to. My husband also did a loan there and it was smooth. I already knew what to expect and the processor told us everything we needed to know. She was really helpful. The lending process was easy as well. I recommend anyone to go there because they're really good.

    Thanks for your vote!
    Verified purchase
    StaffProcess

    Reviewed April 25, 2017

    The overall process with TitleMax was easy and the lending processors were friendly. I had to sign a couple of papers, give out references and get the car checked. The loan helped me out a lot.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed April 25, 2017

    I was looking up different title loan companies and TitleMax was the most appealing to me as far as advertising was concerned. Their lending process was quite easy. I like that they had the little screen in front of me where I can fill up the application instead of asking me a thousand questions and then the signature process. I've been to Alabama Title Loan and they print out a bunch of paper and had me sign a thousand pieces of paper. I hate that. So TitleMax's was a much better process to me. Working with TitleMax made me feel much relieved. It was a nice experience going in. I'm going to pay my loan but I'm sure to go back.

    Thanks for your vote!
    Staff

    Reviewed April 24, 2017

    I've had a continued great relationship with the staff in this office in Bennettsville, SC. They are professional, helpful and gracious. John is outstanding and his staff is wonderful, I've recommended this company to many people and will continue to use their services as needed.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed April 24, 2017

    TitleMax was more convenient as compared to other lenders. The lending process took a few hours to complete. The lady at TitleMax was good. She explained everything over the phone, and when my husband went up to her in person, she broke it down for him even more. Having TitleMax makes life easy as you don’t have to worry about it for a while but you still have to be consistent with the payments. Overall, it was fast and easy.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed April 23, 2017

    I got a title loan from TitleMax and the lending process took about 20 minutes. The processor was very friendly and nice. I first heard about them on television and they’re the closest to my house.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed April 23, 2017

    My experience with TitleMax wasn't really good. I went to them because I needed help with household payments and my friend was telling me about them. But, they made me feel as though my car wasn't worth anything. I did the online application before I went in. They told me one amount, then they acted like it was something totally different when I got there. My lending processor was okay, however I believe he told me a bunch of lies. The process took 1 hour. After that, I called another loan company and they offered me a lot more. So I'm waiting for my title to come in, and I'm going to pay it off. Working with TitleMax really didn't do anything.

    Thanks for your vote!
    Verified purchase
    PricePunctuality & SpeedStaffProcess

    Reviewed April 22, 2017

    I went with TitleMax for a truck title loan because of their reputation. The lending process was easy, fast, and I was in and out in about 30 minutes. I sat down with the lending processor, we talked and I told him what I was looking for. He offered me more money because ultimately, my truck’s a 2014 and it’s worth a lot more than what I took for it. He was very knowledgeable, did a good job through the whole process, and met the need that I had. I filled out the paperwork then they went through my truck and approved it, and I agreed to the terms. It was a great experience and I’ll be going back up there and paying the loan off in the next couple of days.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed April 22, 2017

    I went ahead and tried out TitleMax. Their lending process was convenient and it didn’t take too long. Their reps were also polite. They treated me fairly.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed April 21, 2017

    TitleMax's people are friendly and have done an amazing job. I got a title pawn from TitleMax and the lending process was very easy and fast. The lending processor and I had a good time. I was in a bond and they helped me get out of that bond and get me through until other things can happen. They helped me out a lot.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed April 21, 2017

    Working with TitleMax has helped me pay three of my major utility bills to keep them on. Their lending process was very easy and it only took around 20 to 30 minutes. Their lending processor, Jasmine at their Lilburn, Georgia location, was amazing. She explained it very detailed if I didn't understand and was very thorough with answering any questions. Also, I've been going through some personal issues with my mom's health and she even called to check and see how my mom's doing. So overall, my experience with them has been great.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed April 20, 2017

    The process for the car title loan at TitleMax took longer than expected because the loan processor's computer was going slow, but other than that, she was pretty good. She was also courteous. I have a bill now and another one that I didn’t expect to have but it’s all good. I had to do it.

    Thanks for your vote!
    Verified purchase
    PriceStaffProcess

    Reviewed April 20, 2017

    I had a great experience with TitleMax. I got a car title loan and everything went smoothly. It took an hour to complete the process which is a little longer than I thought but that's okay. The lending processor was also great. She explained everything and made sure I understood. The interest rate is a little high but it’s fine. I would recommend them.

    Thanks for your vote!
    Verified purchase
    PriceStaffProcess

    Reviewed April 19, 2017

    I got car title loan from TitleMax. A friend of mine told me about them. I quoted a couple other places and TitleMax gave the highest quote. They have a good and efficient process. They had a little bit of information to show, but it wasn't too bad. It took about 30 minutes for the process to be completed. The lady was helpful and nice. We sat down, offered me cold water and she explained to me the payments and how it works and we started. She was very courteous and helpful.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed April 19, 2017

    Applying for a car title loan at TitleMax was easy. It took about 15 minutes to complete which was fast. The lending processors were knowledgeable, they were fair with me and I understand them. I'm satisfied.

    Thanks for your vote!
    Verified purchase
    Customer ServicePriceStaff

    Reviewed April 18, 2017

    I got a car title loan from TitleMax. It was great. The interest was a little bit cheaper. They also have a very pleasant customer service. Their branch manager was very well-informed and she answered all of my questions. The overall lending process was easy and it took a little while because we were talking. I was surprised because TitleMax called me the next day to get a follow-up and thank me for using them.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaffProcess

    Reviewed April 18, 2017

    My experience with TitleMax was lovely. I was trying to get into a house and got a title loan from them. Their rep explained all the process to me very well. She was kind and took care of me. She was with good communication. TitleMax has some really nice people in the office.

    Thanks for your vote!
    Verified purchase
    PriceStaffProcess

    Reviewed April 17, 2017

    I called TitleMax first because I'm not in the area and I asked about the title loan. I talked to the supervisor and asked him if I could get a loan and he said they can't give me one. I'd have to live within 40 miles of the store. So I moved and when I got up there, I took the title in to them and asked if I could get a title loan then. And the rep said that she'll put everything in the computer. After that she came back with, "It won't let me lend you as much as you've requested, but I can do this much." It was about half of what I requested and I said, "Fine, let's do that." The whole process took about 45 minutes and it seemed like a long time. She was really busy. She had other people coming in and out and she was the only one there. Also, the interest rate is out of this world. But I'm glad TitleMax was there. I needed to get up here for a job and I had to have a place to live and the money has helped me with that.

    Thanks for your vote!
    Verified purchase
    Price

    Reviewed April 17, 2017

    TitleMax was the first lender that called me back. It was a quick process getting a loan for my truck. I didn’t have to wait on anybody. Also, the lending processor was very polite. Working with them helped whenever I needed some extra cash and whenever I have an emergency. It’s a good way for people to make money. It’s expensive, but for what it is it was a good experience.

    Thanks for your vote!
    Verified purchase
    PriceStaff

    Reviewed April 16, 2017

    TitleMax has lower interest rates. They were really professional and it was awesome dealing with them. It didn’t take very long at all to do the processing. It was a nice, friendly environment with TitleMax.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaffProcess

    Reviewed April 16, 2017

    I got a title loan from TitleMax because of their rates. I went in to the office and spoke with somebody who works there and they went over how the process worked. The lending processor went through all the paperwork and what it was about, what do they check, the payments, etc. And then they checked the car. We filled out an application online, waited a couple of minutes, and I got the loan. It was a good thing and I was able to pay off some bills that I needed to pay. TitleMax has good, friendly people who works pretty fast.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed April 15, 2017

    The lady from TitleMax that helped me out was very nice. She understood what I needed and tried her best to hurry up and give me the car loan. The lending process took half an hour. It was an excellent experience overall.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaffProcess

    Reviewed April 15, 2017

    I got in a bind and TitleMax was my only option that I had to do. They were also my first option because they were right down the street from my house. So, I walked in and they went from there. The loan officer asked me what was it that I needed and I was telling her that I didn’t want to take out too much because I didn’t want to be in a bind with trying to pay it back. At first, I just wanted $400 but I needed a little bit more. I spoke it over to her and we came up with the amount that was okay for me taking out and settling for.

    The lending process took some time though. We thought everything was okay and there was probably a 25-minute process at the beginning but once everything was approved, something happened with the system and the loan officer had to call IT to get some things situated. So, I was there for an hour or so. Nevertheless, it was definitely a very easy process. TitleMax did help me out. The loan took a little weight off my shoulders because I didn’t think that I had any options until I walked into TitleMax. I would definitely refer them and let people know that it doesn’t take too much and that they’re always willing to work with their customers. And it’s not that much big of a deal with trying to pay back because that’s what I thought.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed April 14, 2017

    I really needed to pay off something. I went to TitleMax and the rep I had spoken to was really nice and friendly. The application process for the car title loan I had was easy and it only took about 20 minutes. The people there tried to help me and answered every single question that I had because I’ve never done it before. I was not going to do it but they put my mind at ease. My experience was absolutely great and the loan helped me to pay off what I needed to pay at that time.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed April 14, 2017

    I needed some money for a title loan. The lending processor at TitleMax was very understanding and knowledgeable. My TitleMax experience was wonderful and I would recommend them.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaffProcess

    Reviewed April 13, 2017

    I got a car title loan from TitleMax, and the process was quick. It took about an hour to complete, and with no credit checks. It was a good experience. The lady that I was working with was personable, and gave good customer service. She explained the process to me as opposed to talking really fast. She was real concise and detailed in her explanation. Working with TitleMax provided me an opportunity to take care of some bills that I happened to get behind on due to being in a car accident and not being able to work. On the whole, it was a painless, good experience.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed April 13, 2017

    I went in and the people at TitleMax were very nice and willing to give me the money that I needed when I needed it. I have an older vehicle and they were very understanding. Everything was good. But I wish that I could make my payment online.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed April 12, 2017

    My girlfriend referred TitleMax to me. Their reps were very good and courteous. Everything was great.

    Thanks for your vote!
    Verified purchase
    StaffProcess

    Reviewed April 12, 2017

    TitleMax was one of the closest lenders to my place. I got a title loan and the lady I spoke with was really courteous and more helpful than I thought they would have been. She told me through all the process about the car, how much the buying worth of it was and then how much they were able to give me for it. On that end though, I didn't really like the outcome 'cause they only ended up giving me a really small amount. There's a little crack on the windshield, there was a crack on the bumper and then there was a rip on the ceiling. But I understand why they deducted for it. And the process took two days. It would have been just one day but the reason it took two was due to the direct deposit on the computer not going through. But other than that, the whole service went well overall. TitleMax is reliable.

    Thanks for your vote!
    Verified purchase

    Reviewed April 12, 2017

    My experience with TitleMax is great. I got a car title loan and the lending processor I talked with was more than welcome to work with any business I’m working with. The company helped me out with everything I needed.

    Thanks for your vote!
    Verified purchase

    Reviewed April 11, 2017

    I got a car title loan and the overall lending process was smooth and easy. It took 20 minutes. My interactions with the TitleMax processor were good.

    Thanks for your vote!
    Verified purchase
    StaffProcess

    Reviewed April 11, 2017

    We started with Springleaf and they told us to call America's Financial Choice. But America's Financial Choice do not specialize in title loans, and they said that we would be better off with TitleMax who could do more for us. The lady there was very nice. I'm not the greatest with computers and she was very helpful. She walked us through the entire process religiously, gave us information that we needed and explained to us how to download everything we're about to sign on the computer. She also explained to us how they walked through a loan and what they are looking for in a car. If we had any questions, I asked all our questions to her. Then she gave us a little card that had our number on it so we can access everything on the computer. I was very impatient so the process didn't take very long. Our experience was great overall.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaffProcess

    Reviewed April 10, 2017

    I was in the process of trying to move and needed the loan. There were just a few discrepancies but everything went well. The process took about a few weeks to complete. But it took about 45 minutes when I went in and out of TitleMax. It started raining really hard so they couldn’t take the pictures like they needed to. Everything was professional. When I had a problem, they called to the office and tried to get everything straight. So corporate office called me to make sure I was okay. They were real friendly. TitleMax helped me out a lot.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaffProcess

    Reviewed April 10, 2017

    We got a car title loan from TitleMax. It was an easy and pretty fast process. It took us 30 minutes to get the loan. The lending processor was also very welcoming and understanding. And we understand her too. All the other ladies were all nice as well, and the snacks were very good. TitleMax did affect our lives, but in a good way. It helped us get some bills done.

    Thanks for your vote!
    Verified purchase
    Punctuality & Speed

    Reviewed April 9, 2017

    Obtained title loan from TitleMax and it was a wonderful experience. It took about 30 minutes at the most - I was in and out pretty quick. The processor assessed the situation and did exactly what she needed to do. TitleMax helped me to get a couple of things taken care of and they satisfied my every need.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed April 9, 2017

    I started a new job and I needed a bit of gas money until my first check. It was going to hit in a couple of days afterward so I didn't need a lot. TitleMax was recommended by family and friends. I got a title loan and the process was easy and fast. The lady explained as well as I would like and I didn’t have to ask any question because she explained before I could ask them.

    Thanks for your vote!
    Customer Service

    Reviewed April 8, 2017

    Titlemax ripped me off, told me I could get a couple more thousand dollars for my car title, then took pics of my car with a cell phone and the reps that make the money decisions said I had all kinds of damage on my car, which is completely false. I have been a customer with Titlemax a LONG time so I was extremely disappointed and will never refer them or use them again when I get this loan paid off.

    Thanks for your vote!
    Verified purchase
    StaffProcess

    Reviewed April 8, 2017

    TitleMax was the only local lending company that we have here so I went with them. I got a car title loan from them and I wasn't satisfied with the lending process. It only took them 20 minutes, though. However, I don't feel like the amount of money I got was enough. The lending processor was all right. She was friendly and she did the job. All in all, the process was very quick but not very beneficial. If I had a choice, I would have gone somewhere else. I wouldn't recommend TitleMax to anybody.

    Thanks for your vote!
    Verified purchase

    Reviewed April 8, 2017

    Choosing TitleMax was convenient. Their lending process was clear, clean and straightforward. Also, the processor was very pleasant. The results came back within the same day, but the systems were down by the end of that day. Overall, the experience was very smooth and organized.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaffProcess

    Reviewed April 7, 2017

    I never had a car title loan before, so I tried it. The young lady and the gentleman that I dealt with at TitleMax had a wonderful personality, customer service, and great attitude. The process took about 30 minutes because they had other people to come in, but I didn’t mind the interruption. They were fabulous and the experience was great a hundred percent.

    Thanks for your vote!
    Verified purchase
    PriceStaff

    Reviewed April 7, 2017

    I filled out an application for a car title loan with TitleMax. You can do it online and you are told how much you qualify for. You then resume through a series of contracts. The bottom line is they charge you 15% per month for the loan. It's a 30-day loan and you could renew it later if you choose but you have to pay the interest. In my case, it was about $500 a month which was a lot of money. My experience overall was as I expected it to be, though. The lending rep was courteous and fine. However, he didn't know a whole lot about the contract or if he did, he wasn't really on to it. He left the contract discussions with customer services, which was a separate 800 number they put me in touch with to finalize the contract. Otherwise, TitleMax did a great job and I recommend them to somebody else who has the same circumstance as me.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed April 6, 2017

    My friend used TitleMax and had a good experience. However, the lending process wasn’t fast. It took us probably an hour. Also, I was asking for $800 and their rep said, “We could only give you $480.” And I had used the same address as my friend's who was a reference because we live in an apartment complex and she kept telling me it had to be a different physical address. She was so rude about that. That's the only issue. I would recommend TitleMax but not the office that I went to which was the one off Northwest Highway.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed April 6, 2017

    I got a car title loan. The lending process was quick and I had a nice interaction with the TitleMax rep.

    Thanks for your vote!
    Verified purchase
    PriceStaffProcess

    Reviewed April 6, 2017

    TitleMax's located across the street from where I'm staying right now, so last week I decided to get a car title loan from them. It's a simple process. I had to bring my car, my title and my ID in, then they had me fill out the application online. When I asked for a certain amount, they didn't give me what I asked for but they tried to get close to it. I was in there for 15, 20 minutes and their agent has been friendly, polite and told me how it works. I wasn't happy with the interest rate, although I probably wouldn't like the interest rate regardless of who I went to. But as far as I was concerned, everything was good.

    Thanks for your vote!
    Verified purchase
    Customer ServicePricePunctuality & Speed

    Reviewed April 5, 2017

    I was looking for a loan and I didn't want to go to any other loan place. I was online and I saw an advertisement for a title loan company but it wasn't TitleMax. So after I researched this other place, I was getting other options and that's when TitleMax appeared. I thought to try them and I liked them more. The finance charge was also a lot better. It was a pretty quick lending process and the guys were very helpful and nice. It was my first time getting a title loan so they explained to me how it works and I'm very understanding of what it is now. Also, they will call to remind me of my payment coming up and what I like is that they'll work with you. If I can't make it at the exact same day, they'll give me a day or two after that to be able to pay. TitleMax has affected my everyday life in a positive way because they helped me during a pretty rough time. I would definitely recommend this place.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed April 5, 2017

    TitleMax's rates were more reasonable than the others. I got a car title loan from them and the lending process was fairly easy. It took a little longer that what I anticipated because they had a few people that were coming in. One guy was the manager and the other girl was training and she kept needing help. It was convenient, though. Also, the lending processor was nice, very informative with the product and he let me know what I was getting into.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedProcess

    Reviewed April 5, 2017

    There was a definite financial need at the time, so I had a title loan on my vehicle with TitleMax. It was greatly appreciated, and it affected my life very well. The process was easy, quick and simple. However, I understand that every month that I pay the loan, I still get a chance to re-up. Nothing goes towards my interest unless I go over the first three high payments. They were saying that the first three payments are almost like $100 extra until I showed that I paid those on time. That's quite a bit on the first three months upfront. I don't understand the penalty for it because if I don't pay on time, then they consume the vehicle and I felt that was a little much. That alone would make me not necessarily want to come back to TitleMax because I think that was a lot. But other than that, everything was great. What really pushed me forward was the great customer service. Because at first, I was about to say no, but they did good customer service.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed April 5, 2017

    I needed money at the time and have seen the commercials of TitleMax so I went down there. The lending process was easy though the girl I talked with was new so it took 45 minutes. Working with them helped relieve stress and solved my issue.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed April 4, 2017

    The lending process of TitleMax was easy and it took about an hour. They were waiting on phone calls and that's why it took a bit longer. The lending processors were great, too. TitleMax solved the issue I had and I was very grateful for that.

    Thanks for your vote!
    Verified purchase
    StaffProcess

    Reviewed April 4, 2017

    We've done our research and I chose TitleMax because it had a clear, upfront, honest policy and the other ones weren't. I first called and talked to one of the managers there before I went in. I brought all the stuff I needed like the title, my ID, and my Social Security card. I said, "Hey, how much can I get a loan for on this car?" We went through all the process and all the paperwork and they explained all the whatnot to me. They checked the car and the VIN number. The loan was approved but they couldn't print it off because their computer system went down for a while. So, I ended up waiting longer in order to get the cash for the loan. The lending process was completed in about an hour and a half. Their staff was very courteous and professional. Overall, it was a great experience and a great atmosphere when I was in the office.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedStaffProcess

    Reviewed April 3, 2017

    I took the vehicle I wanted to TitleMax and they inspected it, checked how much I needed, and then they told me the amount that I could get. They gave me a sheet with my monthly payment, so I can pay what I want. The process took 30 minutes from beginning to end. It was a reasonable amount of time considering the way they were doing it at the time wherein they'd be filling out paper, but now it’s quicker because they use computers. Their reps were always nice and friendly. If I had a payment due and I couldn’t make it on that day, all I had to do is call and let them know about it and what date I was going to pay it. It was always a good experience. Working with TitleMax has helped me out when I needed some fast money. It’s one of the best experiences I’ve ever had dealing with financial institutions.

    Thanks for your vote!
    Verified purchase
    PriceStaff

    Reviewed April 2, 2017

    I got a car title loan from TitleMax. I needed some cash and they helped me out and I'm paying it back. But I wish the interest wasn't so high. I haven't figured out how to ask if at any point in time, say something comes up, how to see if there can be an extension given. I wasn't explained that so I assume that there is no way to do such a thing. Also, it would be nice to let me know that, at least, if something comes up because I'm a human being and we make mistakes, they wouldn't just take my car which would completely destroy my life. I have money set from my very first paycheck already to pay it and I suffer because of that. I get paid on the 1st and the 15th and my due date is between the 4th and the 10th. I'm always worried because they fall right between my paychecks. It would be nice if they just deduct on my paycheck like when I financed a bed. The company that financed the bed found out when I got paid and my due dates were those days.

    Also, I really like the people that I worked with. They're upfront and they let me know their interest rates are enormous. Also, they gave me a whole sheet of paper that showed me that they were going to be crazy but the reason why is because they'll lend me money right then and there, which is different than going and taking a loan from a bank which takes weeks.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed April 2, 2017

    I needed to buy some material for a job that I was doing and I liked that TitleMax was open on Sundays. They were also convenient because they were close to my home. I signed up with them and my experience in using them has been excellent. They helped me out and so far, so good. They have very friendly staff. Their lending process was also easy.

    Thanks for your vote!
    Loading more reviews...

    TitleMax Company Information

    Social media:
    Company Name:
    TitleMax
    Year Founded:
    1998
    Website:
    www.titlemax.com

    Media

    VIDEOS & IMAGES