
TitleMax Reviews
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About TitleMax
TitleMax is one of the largest title lending companies in the nation, offering car and motorcycle title loans at competitive rates. It strives to provide a superior level of customer service as it helps thousands of people get the cash they need with a title loan. The company has thousands of convenient locations.
Visit www.titlemax.com- Receive up to $10,000
- Get funds in as little as 30 minutes
- No bank account required
- No credit score requirements
- Pawns only available in Georgia
- Loans only available in 14 states
TitleMax Reviews
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Reviewed Sept. 7, 2019
We got a car loan from TitleMax. Their entire process took two minutes and the reps whom we talked to were nice. They took information about our car. Other people should check TitleMax. They helped us well.
Reviewed Sept. 7, 2019
My son and I were passing by and he asked me what he saw was, and then I exclaimed that was exactly what I was looking for. I dropped him off at the house, and then I went back to TitleMax. Getting a car title loan with them was the fastest and easiest thing I've ever done. The rep was very polite. I've done it before in other places and it was too much paper, too much questions, too much everything. It was a 10, 15-minute kind of thing and to me, it was perfect. I dropped off the kids at the house and I thought that I would be there for 30 to 40 minutes, but no. I was in and out. I really liked it a lot. I pay every 7th of the month. My first payment will be October 7th, but hopefully, I'll try to have sooner than October 7th.
Reviewed Sept. 6, 2019
Made 2 payments on interest after paying off half of loan. Got a call from the store I got my loan from today (Montgomery Hwy Dothan, AL) saying I was late after I just made the payment. Then was told I didn't sign my documents. I ended up having to uninstall and reinstall the mobile app a couple times. I was told by the store I would have to come in physically to make the $40 payment. What was convenient at first has now become a hassle and I can't wait to pay it off and get my title back. I was penalized because the mobile app update didn't automatically update on my phone.
Reviewed Sept. 6, 2019
I called TitleMax and was told that they would go higher on a max loan for motorcycles. However, their rates are crazy and there was confusion as the max amount they had wasn't as high. That delayed my decision since I needed more money. Still, the max amount was higher compared to other companies. I went with them and I went through a quick process. In 30 minutes, I was in and out. The loan officer was great. Going with them relieved me and helped my current situation.
Reviewed Sept. 6, 2019
I had a friend who went to TitleMax before. I got a car title loan and it was very easy and efficient. It took us about 35 minutes. We talked to Abby who was nice and very helpful. She had a great personality. She explained everything. Easy to follow. It was a great experience and I was very satisfied.
Reviewed Sept. 5, 2019
If you've got a driver's license and the title of your car, and you need some help, go to TitleMax. I was behind on my mortgage so I had to come up with the money somewhere and TitleMax got me out of the hole with that. I didn't even use all of my money. I was approved for more than I needed so I didn't take all of it. I still have $800 that I can borrow from them. The process took about 45 minutes. But all that we were waiting on was for the lender to call back with the approved amount. Other than that, it was simple and really easy. The rep did a brief walk over of the vehicle and I just had to fill out the paperwork. I didn't have to bring my title. The rep was awesome and really nice too.
Reviewed Sept. 5, 2019
I got a 1,900-dollar loan from TitleMax for my truck and with everything done, it took about 15 minutes. It was quick. They were good. It was perfect service.
Reviewed Sept. 4, 2019
Working with TitleMax helped me out of a jam. The company is more convenient than other lenders, and their overall lending process was very smooth. It took about 45 minutes for everything to be completed because they were having a problem with their system. And so, after they got it put in, they had to redo it all so it took longer than it would have. But the processor was very pleasant.
Reviewed Sept. 4, 2019
I got a car title loan from TitleMax and it went well. The time it took was about average and my experience with the rep was excellent. When it comes to financing and interest, it does almost reach loan shark level. But we agree to it so it must be all right. But that's the only problem that I have. I'm satisfied with everything.
Reviewed Sept. 3, 2019
The process was pretty quick because the rep went right on. When I came in, there was one client and he was finishing up. I had a coffee and next thing I knew, I was out the door with a check. He was right on the money on the appraisal too. So TitleMax has a very knowledgeable worker. He was also very respectful, courteous and very thorough. He couldn't have been better. Everything went excellent. I was very satisfied. I’ve already recommended somebody too.
Thanks Dale, we appreciate your feedback. We're glad that our representative was able to help you and get you through our process quickly. We greatly appreciate you referral as well! Thanks for being a loyal customer!
Reviewed Sept. 2, 2019
I’d recommend TitleMax to anybody. My experience was very good. I got a car title loan and it went real well. The guy explained everything and was very good. It went pretty fast and easy too.
Reviewed Sept. 2, 2019
I thought TitleMax was the best option I had. I got a car title loan and their process was simple and easy. The girl was really polite and she gave me the right information. She made me understand the procedure. The process wasn’t that long. It was like 45 minutes. Overall, my experience with TitleMax was fast and it was not a difficult process to go through. I will recommend them.
Reviewed Sept. 1, 2019
My experience was good. The first time around, when I went for a quote, took a little longer than expected. I was there for about 45 minutes. But the second time around, because most of the information had already been processed from the day before, only took about 15 minutes. Both of the people I worked with were very helpful and informative. They explained everything thoroughly and didn’t leave any questions unanswered. Working with TitleMax helped me tremendously. I was on maternity leave so it helped to kinda get back to where we were.
Hi Yesenia, thanks for letting us know about your experience. We're glad that our representative was able to help you and answer all your questions. Please reach out if there is anything else we can help you with!
Reviewed Sept. 1, 2019
I secured a car title loan from TitleMax but then their rep didn't explain things very well to me. He tried not to tell me little things which was kinda frustrating. I would ask him questions and he would just be like" “Oh, it’s just like that, it’s just like that.” I asked for a specific amount and he told me what the APR was. So I asked for a smaller amount at the same APR. The rep said "yes" but then when I looked at the paperwork my loan was at a higher APR. I felt that he was really trying to juke me. I wouldn’t recommend them to anyone just because I don’t like being lied to.
Thanks for your feedback, Aramis. I apologize for any inconvenience you’ve experienced and I understand your frustration. We train our employees to fully disclose all details before any paper work is executed. However, if you feel you did not receive proper education or explanation about our product, I would advise you to contact us at 1 (800) 804-5368 and file your complaint. From there we can contact the appropriate parties and try to work towards a resolution.
Reviewed Aug. 31, 2019
I had a good experience with TitleMax when I got a car title loan from them, especially with the person that helped me. She’s very personable and knowledgeable. I went with TitleMax out of convenience, and their lending process was easy as well. Everything was completed in less than an hour.
Thanks Davy, we appreciate your feedback. We're glad that our representative was able to help you and that you found our process to be easy and quick. Please reach out if there is anything else we can help you with!
Reviewed Aug. 31, 2019
My experience getting a car title loan from TitleMax went good and it helped solve the issue I had. The rep did good and the process was easy. There was less paperwork and the approval process took about 25 minutes. It was pretty quick.
Thanks Brittany, we appreciate your feedback. We're glad that you found our process to be quick and easy and that you had a great customer experience overall. Please reach out if there is anything else we can help you with!
Reviewed Aug. 30, 2019
I thought the process for the car title loan at TitleMax would take longer but no, it didn't take long at all. It was about 40 minutes and everything went well. I was hoping that I could get a little bit more but I think we all do to a degree.
Thanks for your feedback, Damien. I'm sorry we were not able to get you the amount you were looking for, but I am glad we were able to assist you and that your experience was quick! We appreciate your business!
Reviewed Aug. 30, 2019
I saw good reviews about TitleMax on the web and when I got a car title loan, the guy was very helpful. He was patient with me, and they offered me beverage. I was comfortable at the office. It was nice, clean and comfortable. Also, the process took 30 minutes and it went smoothly.
Hi Thomas, thanks for reaching out about your experience with us. We're glad that our representative was able to help you and that you were comfortable while in our office. We train our employees to provide a high level of customer service and I'm glad you received and recognized this. Thanks, and we appreciate your business!
Reviewed Aug. 29, 2019
Just would like to say Ms ** at the TitleMax at 4773 Covington Highway is the most accommodating and efficient customer service representative that I've come across in a long. Thank you for being awesome!
Thanks Clarice, we appreciate your feedback. We're happy that our representative was able to help you and was accommodating during your visit with us. Please reach out if there is anything else we can help you with!
Reviewed Aug. 29, 2019
TitleMax was so close. I got a car title loan and my experience was good. The process was very smooth. It was pretty cut-and-dried. It took an hour. There was some kind of connection with the main office, but it wasn’t any problem. The girl I dealt with was nice and did everything as quick as she could. If somebody else needs it, I would definitely tell them to go to TitleMax.
Thanks Jim, we appreciate your feedback. We're happy that our representative was able to help you and that you thought our process was smooth. We appreciate your business and hope to see you again soon!
Reviewed Aug. 28, 2019
Sonjai was amazing and so helpful. The process went smooth and was quick. I would definitely recommend friends and family to go see her if they need a title loan. She explained the process and how it works then we completed the process in no time. Thanks Sonjai.
Hi Precious, thanks for reaching out about your experience with us. We're glad that Sonjai was able to help you and that you found our process smooth and quick. We appreciate your business and please reach out if there is anything else we can help you with!
Reviewed Aug. 28, 2019
I live in a college town and there are 10 other title loan places up the street that TitleMax is on. I heard about them through a referral and I got a car title loan. The lending process took 20 minutes and it was awesome. I liked the fact that they don’t run my credit because it’d just be silly for a $2,000 loan. The customer service was super cool too. The main guy at the store was straightforward and he explained to me how much interest I was gonna accumulate over the loan, but I was only paying it off in two weeks, which I just did again the other day and I plan to pay it off when I get my larger paycheck in two weeks.
I'm a car salesman and we get our big paycheck on the 15th, but rent is due on the 1st. It’s very helpful to only to be able to collect 140 bucks in interest over two weeks and pay it off easy. Overall, TitleMax has have a clean facility and they offer a lower interest rate than the competition. They were 12% and that’s high, but for a title loan, that’s pretty low.
Hi Blake, thanks for reaching out about your recent experience. It is great to hear you had a positive customer experience with us! Thanks for being a loyal customer! Hope to see you again soon!
Reviewed Aug. 27, 2019
I've always afraid to take a title loan out because the fear of them hunting me down for my payment, but I needed the help at the time and I dared to walk in to ask for information and ended up walking out with cash in my hands. I appreciate ** from TitleMax loans located on San Pedro for helping me out that day. She was very knowledgeable, professional, down to earth and kind person to have met that day. Very easy to talk to. Til this day she being awesome and as long as I communicate with them they are willing to work with me on giving my payments. She always has a smile and a "yes we can do it" attitudes. I highly recommend this location. Thank you. TitleMax 622 San Pedro San Antonio TX 78216.
Hi Vanessa, thanks for letting us know about your experience with us. We're glad that one of our representatives at TitleMax San Antonio was able to help you and get you what you need. It is great to hear you had a positive customer experience! Thanks for being a loyal customer!
Reviewed Aug. 27, 2019
TitleMax is in the neighborhood. I saw the building and I chose to go with them because of the location. But I went in twice and they were pretty busy. I didn't know if anybody was at the front desk and I waited for about 10 minutes but nobody came to the front. The very first time I went in, they were very accommodating and very helpful, but I decided not to do the loan at that time. Then I went back and that was when it looked like there were four guests but nobody was at the desk. They looked understaffed with three or four in line in front of me. So, I came back and there was another person in front of me there but once I sat down with somebody, the process was super quick.
I got a title loan and it took 20 minutes to complete the process. I gave them my driver's license, some personal information like my address, my income and expenses as well as the title itself. Then they took pictures of the vehicle but they did not have to drive it. All in all, they were super nice and the rep who assisted me was a super great guy. Also, working with TitleMax was a pressure release valve for me. As a small business owner, it really helps in a quick pinch for that cash, so the loan helped quite a bit.
Thanks Mark, we appreciate your feedback. We are always trying to improve and learn from past experiences and would like to learn more about your recent visit with us. Please feel free to reach out to us at 1 (800) 804-5368 so that we can get more details about your situation. From there we can contact the appropriate parties and work through any issues.
Reviewed Aug. 26, 2019
Getting a car loan from TitleMax was good and easy. It took a few hours and it wasn't that long. Their rep was very nice and informative. I had a lot of relief since working with TitleMax.
Thanks Kayla, we appreciate your feedback. We're glad that our rep was able to help you and answer all your questions. Please reach out if there is anything else we can help you with!
Reviewed Aug. 25, 2019
I heard good things about TitleMax from other people and they were able to help me out in my time of need. A friend referred them and when I got a car title loan, the process was good. It was fast and smooth too. They came out, checked the car and made sure everything was good to go. The rep was knowledgeable about what she was talking about and she explained everything thoroughly.
Hi Keithius, thanks for reaching out about your experience with us. We're glad that we were able to help you and that you found our process to be smooth and fast. We appreciate your business and hope to see you again soon!
Reviewed Aug. 24, 2019
I saw TitleMax on the TV, so I went on the computer and their website told me that I'd get 19.75 from them. Then, a rep named Lisa over on Selma called me and we finished up. After that, she sent me to somebody at their location and when I got there, they got nothing written and we had to do it all over again. It was a mess and the process took a long time. I must have eaten up all that candy in that candy bowl as I was hungry. But I’m diabetic and I wasn’t supposed to eat it. I'd also tell them that if you’re working at a job and you are dealing with customer service, please stay off of your cellphone. They had their cellphone right at their desk when I was there. And if you’re giving customer service, please give them the service they deserve.
Thanks Ruth, we appreciate your feedback. We are always trying to improve and learn from past experiences and would like to learn more about your visit with us. Please feel free to reach out to us at 1 (800) 804-5368 so that we can get more details about your situation. From there we can contact the appropriate parties and work through any issues.
Reviewed Aug. 22, 2019
Somebody told me that TitleMax had really low interest rates, so I went there. I got a title loan and the lending process was really easy, it didn’t take long. And the lady that helped me was was super helpful, very kind and answered any question that I had. When I went in, she was closing. And she got me in and got me out of there before she even closed. She was on top of herself. The app is very easy to use as well. I'd recommend TitleMax.
Thanks Kimberly, we appreciate your feedback. We're glad that our representative was able to help you and get you through the process quickly. It is great to hear you had a positive customer experience! Please feel free to reach out if there is anything else we can help you with!
Reviewed Aug. 21, 2019
I had an emergency and I had no other way of getting cash. I had depleted all my other funds. I got a personal loan from TitleMax, and I didn’t have problems with the person that I was working with. He’s good, very knowledgeable, friendly, and courteous. His computer was acting up and the process took longer than it should have. But the process was easy. Working with TitleMax relieved some stress because I needed it quickly.
Hi Shelby, thanks for letting us know about your experience with us. We're glad that our representative was able to help you and that you found the process to be easy, but we do apologize about the system being down and it taking a little longer than normal. Please reach out if there is anything else we can help you with!
Reviewed Aug. 17, 2019
I took out a $2,607.90 loan on October 17th, 2018 from TitleMax on Wilson Way in Stockton, CA and "qualified" for the loan using my son's SSI and a screenshot from my phone as proof of side gig pay totalling approximately $900 a month in income. I made my first payment of $380 to them on November 17th via the app. Four days later on the 21st, I paid an additional $36 at the branch in order to qualify for a "refi" of an additional $1,500 which bumped my payments up from about $300 to $453.78, with rates at: Monthly: 10.9900%, Annual: * 131.6600% (dark grey box), Total loan amount: $4,107.90.
The rest of the loan documentation states a different, slightly higher Annual Rate of 131.8800%. I have submitted the loan agreement with this. There was a $75 admin fee that was emphasized, verbally and specifically that the loan documents won't state the fee, but it MUST be added and paid with each first payment due. ($75 for original loan, $75 for the "refi" totaling $150 in fees.) In regards to the "refi".
If Titlemax can go back and look at the times from the branch on November 21st, they will see that my account was accessed at two separate times during the day:
1. Between 12pm and 1:30pm I stopped in to inquire about the possibility of borrowing more, which they said of course I was, but needed to pay $36.00 in interest accrued from my last payment to bring my account current.2. At around 5:20pm I came back in to pay the $36 to get the refi, at which time I expressed doubt in even getting it anymore because of the payment increase. They convinced me to get it anyway.
I never received any paper loan documentation after each signing. I found TitleMax docs via a google search on July 8th and was given login information after calling the branch. The envelope history of docusign.net shows me logging in for the first time that day, which was 3 days after my car was repossessed. I submitted a screenshot of this. There is no documentation of my original loan that I am able to access there nor am I able to access any payment information prior to the refi on November 21st via the app.
I was constantly harassed with calls at the same time twice per day from the branch phone number but it was a robocall from corporate telling me to contact the office to pay. The staff also made calls from various numbers twice, maybe more times per day on top of that. The anxiety of the constant calling, worrying and going deeper and deeper into debt took its toll and I shut down.
My issues are:
1. TitleMax Wilson Way gave me a loan when I showed proof of insufficient income or ability to repay.
2. There was a credit inquiry or soft check to my credit at the time I took out the original loan, even though they advertise they do not. It states on the website in fine print that they do. I submitted a screenshot of this. I was approved even though LoanMart had reported a loan default from back in 2015 to my report. I just found this out recently.
3. According to TitleMax's website, they will refinance title loans from other companies, as long as the principal of the loan is paid down by 20%. They authorized a "refi" to me against their own policy by issuing it to me a month after I took out the original loan and nowhere near being paid down that much.
4. I was given a loan/refi without receiving any paperwork or having login credentials to access my loan documents.
TitleMax has caused a tremendous amount of serious detrimental harm to me, not only once, but twice and I want them to be held accountable. They should have denied me a loan from the beginning and never, ever should have authorized a refinance on top of that. I believe I have been wronged, taken advantaged of and consider myself a victim to TitleMax's predatory lending tactics. This never should have happened. I am not a dumb person, but I am 100% financially illiterate. In no way was any of the loan terms explained to me in a way that I could understand.
TitleMax ripped me and my son of our freedom. They "bought" my 2017 TOYOTA COROLLA for $4,100. My dad bought me the car as a gift. The last day to redeem my car was August 4th. It was repossessed with my mama's ashes in the trunk. Not only did the repo agent threaten me by involving the police, I never received a written inventory of my belongings in the car afterwards. I JUST NOW found the GM's TitleMax business card from when I got the loan in my wallet. I sent a photo of the front and back. The back of the card has instructions on how to access loan documents and will show that I wasn't provided anything. It was left blank.
Hi Cynthia, we appreciate your feedback. I apologize for any inconvenience you’ve experienced and would like to learn more about your situation. Please feel free to reach out to our customer resolutions hotline at 1 (800) 804-5368 to file your complaint. From there we can contact the appropriate parties and try to work through any issues.
Reviewed Aug. 16, 2019
I’ve been a Titlemax customer for several years. I originally had a very good experience doing business with this company. I’d previously taken out two previous title loans in Blue Island, Illinois and things went well with the first two loans. I paid them off, got my title back. The third loan process has been horrible. New management seems an issue. I doubt I’m valued as a return customer reason being I was diagnosed with Cancer during the 2 years time frame of that contract. Couldn't work. I missed 4 payment out of 24 months however doubled payment on other months.
At the end of the contract there was still a balance due, rather than notifying me to pay off that balance the location continued to accept monthly payments from Me. One day I’m out at the grocery store my car gets towed. I’m stunned. It was Titlemax I found. They'd sent my contract into collections and not notified Me. Horrible Experience. I doubt Customer Appreciation is valuable to this company.
Thanks for your feedback Johanna. We train our employees to work with our customers and attempt every measure possible before it comes to this. If you feel you did not experience this, I would advise you to contact us to file a complaint. From there we can contact the appropriate parties and try to work towards a resolution.
Reviewed Aug. 12, 2019
TitleMax was the first thing that popped up on Google. The process of getting a car title loan from them was easy. We had an appointment for 30 minutes before the store closed, and we were out of there before the store closed. The rep we dealt with made sure that we were happy. She was really heavy on conversation. There wasn’t a dull moment. Our experience with their service was really good. And because of working with them, I was able to pay my bills.
Thanks Douglas, we appreciate your feedback. We're happy that our staff were able to help you and get you what you needed. Please let us know if there is anything we can do to further assist you.
Reviewed Aug. 12, 2019
Working with TitleMax helped me a lot. It got me out of a bad situation. Everything was completed really quickly, and everyone was very good, very helpful and very kind.
Thanks Cinthia, we appreciate your feedback. We train our employees to provide a high level of customer service and it is great to hear you had a positive customer experience! Please reach out if there is anything else we can help you with!
Reviewed Aug. 11, 2019
I needed school supplies for my kids. I live nearby TitleMax and the process of getting a loan from them was good. And it took 30 minutes to complete. The rep was helpful. He talked to me about everything and what I'm going through. I was happy with TitleMax.
Thanks for letting us know about your recent experience, Cesar. We value and appreciate your feedback and it is great to hear you had a positive customer experience! Please reach out if there is anything else we can help you with!
Reviewed Aug. 10, 2019
TitleMax is the biggest title loan lender out there and it doesn’t make sense to go with anybody else. I got a title loan from them and the lending process was great. The reps were friendly, very informative and there was no pressure. It took two hours to be completed and it was easy. The rep even drove up and met me at the DMV to help me out and get my plates. It was above and beyond for real. I will highly recommend TitleMax.
Hi Darius, thanks for reaching out about your recent experience. We're happy that our employees were able to help you and go above and beyond to get you what you need. We appreciate your business and please reach out if there is anything else we can help you with!
Reviewed Aug. 10, 2019
I was looking at places to get some quick cash, and I came across TitleMax online. I just gave them a try to see, and my experience went great. They were very welcoming when we first arrived, and they were quick, explained everything pretty well to us, so it was a great experience. The lending process was completed in 40 minutes or less. And then they gave me the check the same day before we left. I didn't know what to expect, but everything went better than I expected. It helped out on something that we had going. I would definitely recommend them. The person we worked with was really great. He's a great people person.
Hi Crystal, thanks for letting us know about your experience. It is great to hear you had a positive customer experience and that our employees were helpful! Please let us know if there is anything else we can help you with and we appreciate your business!
Reviewed Aug. 9, 2019
I had a wonderful experience. The employees was very helpful with questions that I had asked. I love TitleMax and will recommend anyone to go there. They have great service. When I called on today, was able to get my question asked in a great manner and the lady was very helpful with helping me over the phone. My name is Christine ** and I am very grateful as always to TitleMax here in Newport News, VA.
Hi Christine, thanks for reaching out about your experience. We're happy that our staff at TitleMax Newport News, VA were able to help you. We appreciate you for being a loyal customer!
Reviewed Aug. 9, 2019
My uncle goes through TitleMax all the time. I needed a bit of money one time so I had to give it a shot. I secured a car title loan from them. All I needed was my ID, a clear car title and the vehicle. The rep backed it out and took lots of pictures of the car. But then the process took two hours. The computer of the rep who was working with us kept freezing up on him. The manager took over and things got done pretty quickly after that. Despite the issue, both of them were really nice and they apologized for wasting our time and for their computer. The manager ended up giving us an extra $50 for our convenience. Overall, TitleMax did great.
Thanks Nicole, we appreciate your feedback. I'm sorry the process took you around two hours, but I'm glad to hear that you had a positive customer experience and that the store employees were helpful. Please let us know if there is anything else that we can help you with.
Reviewed Aug. 9, 2019
My experience with TitleMax has been great. I got a title loan from them. The process was great and they have great workers. We chit-chatted in there with one of the girls, so it took a little longer than expected. It took about an hour to complete. But it was fast and easy.
Hi Sherry, thanks for giving us know your feedback. It is great to hear you had a positive customer experience with us! We appreciate your business!
Reviewed Aug. 8, 2019
I failed to pay my fault and I don't blame company for collecting my car. What upsets me is that I begged the day my car was taken to get my personal items out of it. I was not told to several days later where my car was. The company who took the car threw away and took several important things out of the car and I can no longer get these items back. I believe that was breaking the law ‘cause law states I had the right to get my stuff and I was not. So forewarned if you have items in it your car and you have to let it go to them get your stuff. ‘Cause the lady at the store Said, “Oh well you should have already gotten it out.” And the company that had the car said, “Oh we can give you $50 for your troubles.” And since I'm just out of luck I thought I'd rant on here. But I bet it gets deleted.
Thank you for bringing this to our attention, Donna. We appreciate your communication and would like to assist with this matter. We would like further information so that we may look into your concerns, please contact us at 1 (800) 804-5368 and one of our representatives will be happy to assist.
Reviewed Aug. 8, 2019
A friend of mine referred TitleMax, and I trusted this brand. I obtained a car title loan and their lending process was great. I was in and out of there in 30 minutes. The woman that I had there was nice. She was considerate, timely and very personable.
Thanks for reaching out about your recent experience, Tresa. We're glad that our employees were able to help you. We appreciate your business and hope to see you again soon!
Reviewed Aug. 8, 2019
Everything has been great with TitleMax. They were the loan provider that helped me out the most. They're very nice, helpful and very quick. They went over all the usual things as far as when payments are due, and everything went really well. The process took about 20 minutes. They have to put in some information and it has to go somewhere and then they have to get it back. But I was satisfied with that timeframe and I would absolutely recommend them.
Thanks Cynthia, we appreciate your feedback. It is great to hear you had a positive customer experience! Please reach out if there is anything else we can help you with!
Reviewed Aug. 7, 2019
TitleMax helped me take care of some personal things I needed to do. I got a loan and the process was easy, quick and simple. The rep was very talkative and very good at explaining everything. They're good people.
Hi Robert, thanks for reaching out about your experience. We train our employees to provide a high level of customer service and I'm glad you received and recognized this. We appreciate your business and hope to see you again soon!
Reviewed Aug. 7, 2019
I just became unemployed, so I’m trying to get enough money to pay the rent for the next couple of months while I’m looking for a job. I was doing searches for title loans online and recognized TitleMax. I’ve heard of them before and when I applied for a loan in person, the process was quite smooth. From start to finish, it took a little less than an hour. The rep was very friendly and supportive too. All in all, TitleMax was able to take care of my needs.
Thanks for your business, James. We're glad that our representative was able to help you and that you found our process to be smooth and quick. Please reach out if there is anything else we can help you with!
Reviewed Aug. 6, 2019
I got a title loan from TitleMax and the overall lending process was good. It took about an hour and it was really easy. I gave my title and my license and they took pictures of the vehicle, cranked it out, and checked miles on it. The rep was good and professional.
Hi Kelsey, thanks for letting us know about your experience with us. We're glad that you found our process to be easy and that our representative was able to help you and was professional. Please reach out if there is anything else we can help you with!
Reviewed Aug. 6, 2019
I needed to pay a bill and TitleMax was my first option. The guy that I dealt with was very pleasant. When we started, they told me how much money they could go and get for me. It was a couple hundred dollars less than what I was expecting, but it worked and I got the loan. I went to cash the check and it was fairly easy.
Hi Matthew, I'm sorry we were not able to get you the full amount you needed, but I am glad we were able to assist you and that your experience was easy! We appreciate your business!
Reviewed Aug. 6, 2019
I shop in the local area and I've seen the building where TitleMax is located. Anywhere I went to totally refused me and TitleMax was the only one that worked with me. They got the loan processed for me but I wasn’t too happy about the percentage. For a 2,500 loan, if I go the 48th month, I’ll pay $20,000 back. But people have different circumstances that they go through and I needed the loan at the time. The loan process took about two hours and my vehicle needed an insurance, so it took a little longer. But their rep, Martina, was very helpful and and has a really good personality. She did everything that she could for me and I appreciated her help. All in all, I would recommend TitleMax if you’re in need because they’re very professional, they have a clean office, and they take care of you.
Hi Tina, thanks for reaching out about your experience. We're glad that Martina was able to help you with your loan. We appreciate your business and please reach out if there is anything else we can help you with!
Reviewed Aug. 5, 2019
TitleMax helps a lot of people and my friend told me about them. When I got a title loan, the process was fast and easy. Everything went smoothly and the rep was very nice and patient.
Reviewed Aug. 5, 2019
A family member referred TitleMax and I know that if they like it, I would like it too. When I walked in, I was greeted like I was a family member and it was nice. Everything was taken care of too. When filling the documents, I told them to give me an hour or so and even though I had to call them right back to come pick me up again, it was a quick lending process. The loan helped me out so I’m a lot less stressed. Everything worked out perfectly.
Thanks Arturo, we appreciate your feedback. We train our employees to provide a high level of customer service and I'm glad you received and recognized this! We greatly appreciate your business!
Reviewed Aug. 4, 2019
TitleMax happened to be close to me. I got a personal loan and the overall lending process was great and extremely easy. It was really quick, and everyone was nice.
Hi Brittany, thanks for letting us know about your experience. We're glad that you found our process easy and that our staff was able to help you. We appreciate your business!
Reviewed Aug. 4, 2019
I was getting an auto loan and I called TitleMax ahead of time. They told me what I needed to bring down and out there, I took pictures of my car, filled out some paperwork, and then I was in and out the door with a check in hand. It was simple and great. The process was an hour and 45 minutes and they gave me a $25 voucher. The rep called back again and when I got there, they gave me an additional $25 just for being inconvenienced and it wasn’t even inconvenient to me. We were having a good old time talking about food. They also explained the payments and everything went well.
Hi Chad, thanks for letting us know about your experience. We're glad that our representative was able to help you and explained everything to you. Please reach out if there is anything else we can help you with!
Reviewed Aug. 3, 2019
I got a regular car title loan from TitleMax. Everyone else had denied me as my credit is not that good. Still, with TitleMax, the process I went through was very easy and simple. Everything was done in a timely manner. The rep whom I worked with was really nice and I was done in less than an hour.
Thanks Jeremy, we appreciate your feedback. We're glad that our representative was able to help you and you found the process to be easy and simple. Please reach out if there is anything else we can help you with!
Reviewed Aug. 3, 2019
Working with TitleMax made my life much better. I'm stress-free now. I got a car title loan from them for a classic car. The process was very easy and it took under 30 minutes. Their rep was respectful and nice. And she answered any questions that I had.
Thanks for your business, Aubrey. We value and appreciate your feedback and we're happy that our staff was able to help you. Thank you for being a loyal customer!
Reviewed Aug. 2, 2019
Other than they charge too much, everything went great with TitleMax. I needed a title loan, and they were close to my house. They charge too much, but they don't charge as much as Speedy Cash. The representatives were knowledgeable about what they were doing. And everything was completed in pobably 30 minutes.
Hi James, thanks for reaching out about your experience with us. We're happy that our staff were able to help you and that you found our process to be quick. We appreciate your business!
Reviewed Aug. 2, 2019
Getting a car title loan from TitleMax is easy. It took less than 20 minutes to complete. It was in and out and I was satisfied with it. Dealing with their rep was great, They were courteous and knowledgeable. I would use TitleMax again.
Thanks Bionca, we appreciate your feedback. It is great to hear you had a positive customer experience! Thanks for being a loyal customer!
Reviewed Aug. 1, 2019
I obtained a car title loan from TitleMax and had a very good experience. Getting the loan was easy for me and took about an hour. The rep whom I worked with was very helpful and professional. He had great customer service and communication skills. I was very pleased with him.
Thanks Latishisa, we appreciate your feedback. It is great to hear you had a positive customer experience and that our representative was able to help you. We appreciate your business!
Reviewed Aug. 1, 2019
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Thanks for your business, Leeann. We're happy that our representative was able to help you and answer all your questions. Please reach out if there is anything else we can help you with!
Reviewed Aug. 1, 2019
I heard about TitleMax on TV and I knew it wasn’t easy but I probably had a good chance to get some money. The lending process was straightforward but I didn't understand the process at first. I had to think about it for a minute because I thought it was like a payday loan that I could pay off the following week. The rep explained it to me and it went well after that. I had a good person helping me and the professionalism was very good. I did a personal loan and the interest rate was really high but that was to be expected. The lending process took about 15 minutes. The rep had to go talk to her supervisor about how much I could get, so she had to wait for something. It was a little wait time, but it was okay. I’m satisfied. Working with TitleMax helped me out. I needed the money for some business I had to take care of and it was there for me, so it looks like I can count on them. People should go for it.
Hi Howard, thanks for letting us know about your experience with TitleMax. We're glad that our representative was able to help you and answer all your questions about our process. We appreciate your business and please let us know if there is anything else we can help you with!
Reviewed July 31, 2019
I got a regular car title loan from TitleMax. However, the interest rate was ridiculous. At that time I had to get it, so I couldn't just walk away. It has put more stress on my life. Still, the reps whom I worked with were courteous and knowledgeable and the process didn't take long.
Thanks Linda, we appreciate your feedback. We're happy that our staff were able to help you get what you need and that the process was quick. Please reach out if there is anything else we can help you with!
Reviewed July 31, 2019
I first moved here in Texas from Florida, and the Realtor I was working with recommended TitleMax. I have two cars, and then I had to make a trip back to Florida. And my credit card is broken, so I thought maybe I should seek something on one car because I have two cars. So, I called a couple companies, but then I picked TitleMax because they are closer to where my house is. I just bought a house here. And when I went in, everybody was very nice. They explained things thoroughly and gave me the rate and the amount and how long I have. The person who helped me was a great lady.
The rate is a little high, but that’s expected. That was my first time doing something like that. And because I don’t have a mortgage, I can afford it. I was at TitleMax probably for half an hour. The person I worked with went outside, took pictures, and then she came back. We waited for approval, and then when the approval came through, she told me how much I was approved for. And then, she told me how long I have to pay it. I signed all the papers and I signed online. I was very satisfied.
Hi Mireille, thanks for reaching out about your experience. We're glad that our representatives were able to help you and that you had great customer service. We appreciate your business!
Reviewed July 30, 2019
I've used TitleMax before and I liked the ease of operation. This time, my experience was very simple. It was a very good experience. I was impressed with the friendliness of the people and their professionalism. The process from signing documents to getting the check was very quick. It was less than an hour. Working with TitleMax helped me out. I needed a little bit of help for a short period of time.
Thanks for your business, Carmen. We're happy that our staff was able to help you and that you found the process simple and quick. Please reach out if there is anything else we can help you with!
Reviewed July 30, 2019
I was nervous in general since I was giving the title to my vehicle. My girlfriend got TitleMax before and the reps very patiently helped her out. I felt comfortable then. The lending process was okay and it didn’t take 30 minutes. The interaction with the rep went smoothly. She was very professional and she did an awesome job. Working with TitleMax helped me a lot because I had to pay rent. People should try it out. It did alright with me. I was very satisfied with my experience and I will recommend them to anybody.
Hi Jonathan, thanks for reaching out about your experience with us. We're glad that our representative was able to help you and that you are completely satisfied with our service. We appreciate your business!
Reviewed July 29, 2019
Getting a car title loan from TitleMax was easy. The process was completed in about 15 minutes, which was not long. The lending processor was good. She explained everything for me, broke it down, and showed me how it worked.
Thanks for your feedback, Miguel. It is great to hear you had a positive customer experience and that you found the process easy. We appreciate your business and we hope to see you again soon!
Reviewed July 29, 2019
I called TitleMax and went up there. But I was from Louisiana and I had to switch my titles and stuff to take and then up my insurance and I didn't wanna transfer my stuff over so I ended up not getting anything from them. It was good with TitleMax, though. They were nice and I will recommend them.
Hi Felisha, thanks for letting us know about your experience. We're glad that TitleMax was able to help you and that you had a positive experience with us.
Reviewed July 28, 2019
The other lenders have high rates so I went with TitleMax to get a car title loan. When I walked in, they gave me a cup of water and the manager and her assistant were very nice and polite. They helped me with everything and answered all my questions and I got approved in less than 20 minutes. It was a great experience and I loved it.
Hi Marisol, thanks for letting us know about your experience. We're happy that our staff were able to help you and it's great to hear you had a positive customer experience. Please reach out if there is anything else we can help you with!
Reviewed July 28, 2019
TitleMax is the closest lender to my house. I got a regular car title loan from them and the process they had was fast and easy. I was done in about an hour.
Thanks Angel, we appreciate your feedback. It is great to hear you had a positive customer experience and that you found the process was fast and easy! Thanks for being a loyal customer and please let us know if there is anything else we can help you with.
Reviewed July 27, 2019
A friend told me about TitleMax and I went with them for a loan. I had a good experience and it was as quick as I could expect it to be. The customer service was great too. The reps whom I worked with were friendly, helpful and knowledgeable.
Thanks for your business, Cameron. We're glad that our employees were able to help you and get you through the process quickly. Please reach out if there is anything else we can help you with!
Reviewed July 27, 2019
My daughter said that TitleMax was really good. I got an installment loan from them and it took about thirty minutes. It was a smooth and easy process. I’m very satisfied.
Hi Fabrienne, thanks for reaching out about your experience. We're glad that you found our process smooth and easy. We appreciate your business and hope to see you again soon!
Reviewed July 26, 2019
Everything was awesome with TitleMax from the moment I walked in to the moment that I walked out. They explained everything before we even started what I wanted. I did the paperwork, and they told me how it worked. From doing the paperwork and signing, it took about 30 minutes or even less. The representative that helped us out was awesome. She explained everything from the start to the finish. I’ve been in a lot of pressure, but this girl that helped us out was really professional. I’m very satisfied with TitleMax. I would recommend their services to anybody that would wanna get a loan.
Thanks for your business, Ignacio. We train our employees to provide a high level of customer service and we're glad to hear that you had a positive customer experience. We appreciate your feedback and we hope to see you again soon!
Reviewed July 26, 2019
I got a loan from TitleMax for the bills 'cause I had to get some work done. And I'm also paying the house. I had never done anything like this before. I needed their rep to explain everything thoroughly and she did. She made it easy. The process took 15 minutes and it was a good process. You just get the car out and it didn't take long at all.
Hi Khashia, thanks for reaching out about your recent experience. It is great to hear you had a positive customer experience and that our store was able to help you! Please let us know if there is anything else we can help you with.
Reviewed July 22, 2019
I was in a terrible place. I was on disability. My checks weren't arriving on time and I didn't know what to do. I went to TitleMax and they gave me the money I needed to pay my rent and my other late bills all by having my title in hand. Me and my family was blessed to have them assist me in my time of need. If you go to TitleMax tell them I sent you. Thanks TitleMax! Clarence **
Thanks for letting us know about your experience with us, Clarence. We're happy that we were able to help you when you needed it. Let us know if there is anything else we can help you with!
Reviewed July 20, 2019
Great customer service. Fast service. Will recommend to others. The people head has patience with client. They do everything that need in reference of the application. Reviews all the information that’s on application. Love the attitude in helping and providing great service to the community.
Thanks Richard, we appreciate your feedback. It is great to hear you had a positive customer experience! We appreciate your business!
Reviewed July 17, 2019
Consumer Affairs should be ashamed to allow a company to steal from people that are already in a bind, by allowing a company like this to hook a person in to this unfair loan. Fair is fair but why let companies rob hard working people.
Hi William, I apologize for any inconvenience you’ve encountered and would like to learn more about your experience. Please feel free to reach out to our customer resolutions hotline at 1 (800) 804-5368 to file your complaint. From there we can contact the appropriate parties and try to work towards a resolution.
Reviewed July 15, 2019
I got a loan for 3500. Have been making payments over my minimum payment and I have now paid over 10,000 dollars due to there being interest everyday of like 100. Nobody ever told me this. Very shady company. Do not recommend ever going to this place!!
Thanks for your feedback, Cameron. I apologize for any inconvenience you’ve experienced and I understand your frustration. We train our employees to fully disclose all details of the loan before any paper work is executed. If you feel you did not receive proper education or notification about our product, I would advise you to contact us at 1 (800) 804-5368 and file your complaint. From there we can contact the appropriate parties and try to work through any issues.
Reviewed July 14, 2019
My vehicle was repossessed for a 32 day late on payment, No Notice of Right to Cure. I am retired and ran into a little bind with cash flow which I was correcting. I went out to parking lot and my vehicle was gone. Now I can't get to work. These people will not work with you and are ready to take possession of your vehicle in a moment without advance notice....Do not do business with these people if it can be avoided. Their interest rate are double the amount loaned. I was wary about working with them, and I should have followed my initial instincts.
Thanks for your feedback, James. We train our employees to work with our customers and attempt every measure possible before it comes to this. If you feel you did not experience this, I would advise you to contact us at 1 (800) 804-5368 to file a complaint. From there we can contact the appropriate parties and try to work through any issues.
Reviewed July 6, 2019
When you get in a bind, you need a little help sometimes. I got in between job projects. It was out of town and in the course of two weeks, I had to live on my own expenses until I got my expense checks. I got the chance to borrow some money from TitleMax and go out of town and work. It was really fast. The lending process took about an hour. There were two ladies that waited on me. They were very good and positive. They even helped me. Instead of me having to put all the information in, they did it for me. We paid them off pretty quickly and pretty well.
Reviewed July 6, 2019
Disappointment does little to describe my experience. Staff’s lack of knowledge and being misinformed on numerous occasions left me feeling victimized. General Manager at 1243 S.W. Military location ** is nothing short than deceiving and the decency of calling a customer a liar is clearly an indication of his lack of professionalism. After speaking to staff ** on two separate occasions within the same week and obtaining a TOTAL pay off amount; which I clearly asked that she provide me with the total amount that needed to be paid in order to get my title; ** provided me with the wrong amount.
To my surprise when I arrived with total money on hand General Manager ** stated it was almost $600 more than what ** had provided. I questioned how it was possible the amount owed could have increased almost $600. Yet according to GM ** it was due to a lack of misunderstanding on MY Part as he pointed out that ** was a tenured worker of 3 years. GM explained ** had provided total principal amount but failed to Add another month of interest.... yet I had paid all interest up to date. GM repeatedly stated he had not been in the conversation that was had with ** therefore nothing could be done or rectified. I requested that we speak to ** but she was conveniently on Vacation.
While at this business a gentleman at the store shared his experience of having his vehicle repossessed and his dealing with TitleMax for three years now and finding no end to his dilemma which was described as it being worse than making a deal with the devil. I urge all customers with similar experiences to post their reviews to such an injustice. I urge Title Max to clearly explain and outline exactly how the never ending loans operate; these types of businesses should be illegal.
Thanks for your feedback, Juanita. I apologize for any inconvenience you’ve experienced and I understand your frustration. We train our employees to fully disclose all details before any paper work is executed. If you feel you did not receive proper explanation or education about our product, I would advise you to contact us at 1 (800) 804-5368 and file your complaint. From there we can contact the appropriate parties and try to work through any issues.
Reviewed July 4, 2019
I had an non-related work injury that left me unable to continue working. I did not have any income at that point. I was approved for a title loan, worst decision I could have ever made. The interest is so high that I can not pay this. I borrowed a very small amount, and instead of this helping me it set me back so far that I will most likely lose my vehicle. 150% interest. Don't do it!!!!
Thanks for your feedback, Terry. I apologize for any inconvenience you’ve experienced and I understand your frustration. We train our employees to fully disclose all details before any paper work is executed. If you feel you did not receive proper education or notification about our product, I would advise you to contact us at 1 (800) 804-5368 and file your complaint. From there we can contact the appropriate parties and try to work through any issues.
Reviewed July 3, 2019
I was grossly misled by this company's representatives. I was never informed that my loan would be transferred to another loan company. I was never told that I would end up paying interest on the interest after paying off the actual loan amount. I borrowed $4300.00. I repaid $4517 in six payments. I was then told that the interest would be with another company as a second loan and that my balance was $3200.00. I have now paid $1186.41 on the $3299.89 and my balance is $3224.87. The 2nd loan to pay off the interest on the 1st loan began in April 2019 and after three payments totaling $1785.41 my balance due decreased by only $75.00. I was told that I would not be charged interest on the interest.
Thanks for your feedback, Tere. I apologize for any inconvenience you’ve experienced and I understand your frustration. We train our employees to fully disclose all details before any paper work is executed. If you feel you did not receive proper education or notification about our product, I would advise you to contact us at 1 (800) 804-5368 and file your complaint. From there we can contact the appropriate parties and try to work through any issues.
Reviewed July 2, 2019
My brother used TitleMax before and I went out on a whim on it. I applied for a title loan for my car and it was a pretty easy process. There wasn’t really a lot of paperwork involved then I was in and out of there within 25 minutes, so it was a quick process. The rep who assisted me was very nice and courteous. She explained everything that was needed as well as the process of paying the loan back. So, it was easy to understand.
Thanks Desmond, we appreciate your feedback. We're glad we were able to assist you and that your experience was simple! We appreciate your business and we hope to see you again soon!
Reviewed June 30, 2019
I’d recommend TitleMax. We’ve been going there for a few times. They were close and their lending service was good. It helped me out a lot. I had some bills I had to take care of. Their reps were really nice and helpful, too.
Reviewed June 29, 2019
I knew that TitleMax is a place to go if you wanna do something lighter. I got a car loan from them and their process was great. It took about 30 minutes to complete and the reps I worked with were excellent. They were also right on point and professional. The loan helped me out a lot and I paid bills with it. TitleMax is a great place to come to. They're the best. I know other people got other places to go, but we prefer people to come here.
Reviewed June 27, 2019
My sister-in-law used TitleMax a few years ago and had a good feedback from using them so I gave them a try. I got a car title loan and I was in and out in less than 30 minutes. The rep took all my information and scanned my title. She asked me if I had any family or friends that ever used it, and I said my sister-in-law. She input everything. She got the estimate back on the loan amount and that was pretty much it. It was totally done in under 30 minutes. It's a good service. She called me back in about a day and a half after just to check and see how I was doing and if I had any other questions. So there was really good follow-up with everything. I would definitely recommend TitleMax. They helped me out pretty good.
Reviewed June 26, 2019
Everybody at TitleMax was really nice, and handled everything great, and I definitely will recommend them. The lending process was fast and easy. I got a vehicle title loan. They just needed the title and they took pictures of the inside and the outside. And that was pretty much it. I was kind of on the streets and had no place to go. So, getting the loan from them helped me out and gave me a place to stay for a couple of weeks.
Reviewed June 25, 2019
I got a vehicle title loan with TitleMax and it was very quick and easy. I just answered some questions, and filled everything out for me on the computer and that was it. It only took me a little longer because I forgot something. I had to run home, and get it. But while I was there there were no interruptions. The rep was great. After the questions she took some pictures and came back. I got was looking for.
Reviewed June 24, 2019
I turned to TitleMax out of desperation. OMG. This was the worst mistake EVER. Sure the staff is nice and courteous. Of course I was offered a cup (not bottle) of water. However, I was disappointed that the red carpet was not rolled out for me. With the interest rate over 150% I'm sure us customers deserve royal treatment. However, there's one thing I'd like to know. What the hell are you five star customers drinking?
Reviewed June 24, 2019
My friends were talking about TitleMax and I thought it would be better to use it because they recommended it. I got a truck title loan and the process was great. It was fast. I was there for about an hour and I was satisfied with that timeframe. The reps were very professional and nice. They answered all my questions, too.
Reviewed June 23, 2019
Working with TitleMax was an easy process. I needed it at the time and it was there. I got a car title loan and their process was straightforward and I was able to understand the process. I was happy and satisfied.
Reviewed June 22, 2019
TitleMax was an obvious name brand that I have known for many years. Being the largest and most prominent of that type of company, it resonates. Their lending process is seamless, easy and efficient. It took me 30 minutes and the rep was informative. It was a positive interaction. Working with TitleMax added some stress to my life because I realized the time sensitivity and the gravity of the loan, but it was a necessity and it was helpful.
Reviewed June 21, 2019
TitleMax had good reviews. And so I got an automobile loan from them. Their lending process was simple and easy, and it took about 30 minutes. And as far as their reps, they're professional. My experience with TitleMax was great. It helped me out greatly.
Reviewed June 20, 2019
TitleMax is right by a store that I go to often. My experience with them was amazing. I just had to fill out some papers and brought my car up there. And the guy that was helping me did most of the work for me. He walked me through it, talked to me through it, and then, I got my loan. The process took 30 minutes at the most. He did a great job. I’ve already recommended TitleMax twice.
Reviewed June 19, 2019
I liked that TitleMax was local, so I went with them. The loan cost me about 30 cents but the interest was raised pretty high. Other than that, I was able to pay the loan back right away and I knew I was gonna pay it back before they even had a chance to charge any finance charges because I make a lot of money. It’s just that I had a week where I was out of money. But if it’s someone else that can’t, they're basically getting screwed. The reality is, TitleMax is out to cheat people for loaning them $3,000 and making $30,000 off of what you loan them, and that’s a horrible thing. That’s disrespectful and against human rights. They should be ashamed of themselves for being part of it. I would also tell someone that if they had to use TitleMax and they couldn't pay it back within a couple of days, they're complete morons. And I would tell them not to waste their time with the company.
Reviewed June 18, 2019
Everybody at TitleMax was a people's person. They sat and talked with me and made sure I was comfortable. They communicated well, and it was a friendly atmosphere. I got my title loan after about 30 minutes. They took pictures, my ID, verification with my work and my paycheck. Everything went well. I was impressed overall. It was a great experience because it was quick and to the point, and there was no hassles.
Reviewed June 12, 2019
TitleMax is across the street from my house. And one of the guys that was in there that I talked to made a good impression on me. He told me what I needed and I told him what I had and what I needed, and it worked out great. I got a car title loan and their overall lending process was quick and easy. It took 45 minutes at the most. I bought a trailer with the money I got, so it helped out. I was happy.
Reviewed June 12, 2019
The TitleMax rep I dealt with was very polite, nice, and didn't take very long. He was very calm and made me feel comfortable. He didn't make me feel nervous at all and I didn't feel overwhelmed. He should get a big old raise. I was very satisfied. I live right down the road and I pass TitleMax every day going to work. They were very convenient to me. It was a great experience.
Reviewed June 12, 2019
I’ve never really done the type of title loan like TitleMax's and I didn’t like that they expect you to pay it off the next month or they’re gonna keep rolling that money over. I think you have to pay that every time you roll over and you’re pretty much gonna get caught up with the interest more by doing it like that. If you want to take a few months to pay it off then you may have to pay extra. It also doesn’t hit your credit as good if you’re trying to pay it off fast. That’s one thing I was trying to do it for too – for credit purposes – and with trying to hurry up and pay it off quickly, it’s not really gonna help me that much.
When you do one in Georgia, it's kind of like a loan and they give you so many months to pay it back then they give you the title back. I would’ve rather done it that way. But other than that, the service at TitleMax was good. The dude I talked to had good people skills and I liked him. The process was also easy. It didn’t take too long. That was pretty good.
Reviewed June 11, 2019
My wife and I had dealt with TitleMax before and it was a pretty good experience so I took my business back with them. The process for the car title loan was pretty good and easy. It took close to an hour and the person was good. She guided me and explained everything pretty well.
Reviewed June 11, 2019
I enjoyed TitleMax's reps' customer service skills. They fully explained to me how everything works and what to expect. I just had to bring a copy of my paychecks, a form of ID and proof of my title and I was done in 30 minutes. Everything they had going on was perfect. I liked how fast they moved in getting applications processed and approved. TitleMax is the fastest place I’ve ever been in my life.
Reviewed June 11, 2019
I couldn't ask for a much better experience with TitleMax. It was the first time I had ever done that and I was nervous. The rep was super nice. He was even nice enough to give water to the people that were waiting. So, I'd keep him. He was there by himself and made it a real good atmosphere. He was able to calm down the people that were impatient. He kidded and joked around. He made me feel I'm important instead of just being there to rush me out and get to the next customer. I'm the one who had to type all the stuff in the computer and I'm a one finger typer. He had all the stuff set up to where when I signed it once, I signed all the rest. He did any way to help and any way to make the process much quicker. I didn't have a clue on what was going on, and he walked me through it before I did it. He let me know how it was gonna go. All the questions that I had was answered.
Reviewed June 10, 2019
I got a title loan at TitleMax and the process wasn’t too bad. I filled out the paperwork online and they offered me way more online than they did in person. But I was in a situation where I needed the loan, so I took it. Plus they were friendly.
Reviewed June 10, 2019
I like the convenience of where TitleMax is located. It’s right down the road from where I live. Their overall lending process was fast. It took about 40 minutes from beginning to end. I got a motorcycle title loan from them. The lending processor was really friendly. TitleMax is a good service.
Reviewed June 10, 2019
Going with TitleMax was more convenient for me where I live at, and I felt that I won't be getting the runaround. I got a car loan from them and my experience was good. During the application, they just verified some things and then they log them all into the computer and went over the contract with me. It was like a 30-minute process. It was quick. The person I dealt with was really helpful and down-to-earth and made the process a lot more easy. She made it all worthwhile. TitleMax was very efficient with their time and my time, and everything went well with no issues.
Reviewed June 9, 2019
Getting a loan through TitleMax was a fast and easy process. I just needed proof of income, an ID, an address and a title and I was done in about an hour. The lady whom I spoke with was pretty talkative and she and I got along pretty well.
Reviewed June 9, 2019
I got a loan on my car from TitleMax and the process was good from the start. When I first went in there, they were real friendly. The rep was able to answer all my questions.
Reviewed June 9, 2019
My experience with TitleMax was great. Besides the fact that the rep's computer kept freezing, the process was pretty good. Even with the computer problems, the process was completed in probably not even half an hour. She was awesome. She and the other attendant that was there worked together as a team. It was a pretty good environment.
Reviewed June 8, 2019
I got a car title loan from TitleMax and I was in and out within 30 minutes. They went out and took pictures of the car, and they put it in the system and got a value for it. The rep was very courteous and professional. I have no regrets and I’d recommend it.
Reviewed June 8, 2019
TitleMax's lending process includes filling out the application and showing them that I was who I am. It took around 30 minutes for the lending process to be completed. Their reps were respectful and easy to work with. TitleMax was able to help me catch up on bills and stuff.
Reviewed June 8, 2019
TitleMax has been around for years and their location was available to me. I pawned my car title and they did really well. The process was easy, though it took about 45 minutes 'cause the rep was having issues with her computer. But she explained everything to me in full and she was very thorough. Working with them gave me the money that I needed to catch up on my bills, so it helped out. I’m very pleased with them, and they work well with me.
Reviewed June 7, 2019
Getting a title loan from TitleMax was quick. It took 10 minutes. They were very efficient and got the things they needed to do with the thing. And it didn’t take us that long. They went outside and they appraised the car. While the rep was out there doing everything, he had us doing the thing on the computer and putting in all our information. I did mine and then my daughter did hers. And by the time we did that, the rep was back in there ready to do the thing and tell us how much we were eligible for and what we were looking for on that thing. We got what we were looking for, which was perfect. All in all, the workers at TitleMax were very nice and very cooperative. They did a very good job because when one of them was out taking care of taking care of me, there was another young lady there and she was also interacting with us. And they worked good together. They got a nice little team.
Reviewed June 7, 2019
TitleMax was very helpful, very nice, and patient. The rep who helped me was good and quick. The loan approval was fast and I had no problems. My experience was great.
Reviewed June 7, 2019
I applied with TitleMax but I never went through with them. But when I did wanna go to them, the rate wasn’t bad and the people were friendly. Then when I did my loan, they were very polite and quick, and I liked my whole experience with them. I was surprised with the actual loan that I received. I thought my payments were gonna be higher than what they were before the rep told me what I would be paying every month. So, I was satisfied with that, too. TitleMax also got the app. I like it as well and it was another plus. It showed me my payments, when my payment is due, and I could also pay through the app.
Reviewed June 6, 2019
I had paid off a car title loan for my uncle and TitleMax has my number on file and they called me and asked if I needed to borrow anything. The process of getting a loan was quick. Go in, sign a few papers, and see how much they are offering, sign other papers, and you're out the door. It took about 20 minutes. Their rep was cool. I already knew him.
Reviewed June 6, 2019
The lady from TitleMax explained detail by detail until I understood everything, and she was very patient. They took my car out so that they could check the miles, and they asked for expenses. I was asking for an amount and they couldn’t do that because they said my credit was too low. Still, whatever they gave me helped a lot.
Reviewed June 6, 2019
I was looking for a title loan and TitleMax was closer to me. I applied for a car title loan and I had an excellent experience. The lending process was very quick. The reps were very on-point. They were excellent and very helpful. Working with TitleMax released some stress. I got helped. It was an awesome help, and I’m glad that they were able to help.
Reviewed June 5, 2019
I chose to go to TitleMax for a car title loan because of the reviews and the process was quick and easy. The rep was polite and I was done in about 10 minutes. The experience was great. It helped me pay some bills off and I’m grateful about it.
Reviewed June 5, 2019
TitleMax is a great place to go and I will recommend them to anybody. They’re very professional. It feels as though they really care about your situation and they want to help you get through it and not just take possession of what you worked so hard to have. The young lady I worked with was awesome and basically, we have to always go there if I need to. I got a loan on my title for my automobile and the process was great. The young lady had to take pictures of the vehicle and I had to move it. She looked at the mileage and made sure the title was clean. She asked me about my employment and how much money I made, and it went smoothly. It wasn’t long at all either. It took 30 to 45 minutes and she was very nice.
Reviewed June 5, 2019
Getting a title loan from TitleMax was fast, easy, and convenient. The process took 20 minutes to be completed. And the rep was very nice. Working with TitleMax helped out a lot when I didn’t have money. The interest rate’s a little outrageous, but it's not bad.
Reviewed June 4, 2019
This company is responsible for destroying the families' economy, totally with lies and bad practice they steals our money. And I will explain why!!! When you go to the store without knowing the procedures and contracts and the products they sell. And some of your employees explain to you and tell you how it works, but with lies and false explanations how it happened to me, in this location 19021 Midway Rd, Suite 400 Dallas, TX 75287.
Well I went to that store. I was treated by an employee called (Angie). Urgently needed a loan for that day. Enter and ask for the loan with the title of the car, Angie did not offer me any other product and did not give me options. She did not explain the contract correctly, I never had the contract in my hands on paper, she told me to enter the company's website and there I could see it. She just told me that, if I wanted to refinance it, I would pay more for the monthly payment you paid, in 6 months if I wanted to refinance them. Angie was never honest, and she never really explained exactly what the contract was like, she never told us that he was obligated to pay more money than what you paid in the monthly payment, and that was forced to refinance and that if in 6 months we did not refinance or pay the amount they requested, they would keep the car, and then they called me always, trying to intimidate me.
What Angie did is a lie, bad practice, she was not honest, she did not give options, she did not offer other products, she only took advantage of my situation. Because I did not know about the procedure and the contract. And she and the company that represents TitleMax destroyed my finances, the remedy was worse than the disease. Anyway, I'm going to denounce this through all the social networks and through the media such as Telemundo Univision, and the authorities of the state of Texas and the office of protection to the consumer. That this never happens to other families and for this company to stop doing bad practice.
Reviewed June 4, 2019
My husband told me that TitleMax was good. I went with them and thus far, I've had a pretty good experience with the company. Their reps were courteous and knowledgeable. They were able to answer all of my questions. TitleMax's loan solved my problem.
Reviewed June 4, 2019
I’d recommend TitleMax. The customer service is good and it was a friendly environment. The rep answered the questions that I was concerned with and I liked how they answered my questions. I got the title loan in 20 to 30 minutes. It did not take not long. The requirements for it were a title, a deed and the vehicle the title was gonna be for. That was about it and it provided me with a little bit of money. It was a good experience.
Reviewed June 4, 2019
Obtaining a loan from TitleMax was quick and seamless, so they definitely made it easy for me. They were very knowledgeable and they pretty much answered the questions that I had in mind. The loan helped out a lot, so it was beneficial. Everything went pretty smooth and I would recommend them.
Reviewed June 3, 2019
I got a car title from TitleMax and the rep was very quick and respectful. The process took less than 30 minutes and she was very thorough.
Reviewed June 3, 2019
I was driving by TitleMax and they were close, and I got the help that I needed from them. The process was fast and the rep was nice.
Reviewed June 3, 2019
TitleMax checked out my information, checked my car out and then they got the process going. They gave me a check the same day. The rep was nice and friendly.
Reviewed June 2, 2019
My experience with TitleMax was good. Getting a car title loan from them was good and easy. The process was completed in 20 minutes. I was in and out. And it was good. Also, the TitleMax reps were great.
Reviewed June 2, 2019
A friend of mine told me about TitleMax and I got a car title loan from them. I was in a situation where I needed some extra money, and it’s a little costly. I have to pay this back in about four months. I don’t know if the fees were right or not. Hopefully, I can work my way out of it really quickly. But it was okay. The rep was pretty good. TitleMax has made me work harder to get that money paid back.
Reviewed June 2, 2019
TitleMax's lending process was pretty fast. They had to see the title, took pictures of the car inside and out and looked at the miles. The whole process took about an hour. Their rep helped me through the process and made sure I understood my payments. I got a car title loan from them and with it, I paid some bills. I tell friends that TitleMax is good and that they explained everything pretty well to me.
Reviewed June 1, 2019
Interest rates at other lenders were higher than at TitleMax. Also, at other places, it took two days to get somebody to respond back to me. TitleMax was right on the process and I got a vehicle loan from them. Well, when I first went there, I had everything. However, they couldn't help me that day due to the fact that I thought I had one more month on the tag for my registration which was my mistake. Still, their reps were awesome and while it was frustrating on my end, it was an amazing experience. They were good people all the way around. Their customer service attitude is amazing and they were very polite. Furthermore, TitleMax's lending processor was right on cue. She was there to answer every question I had. I was quite scared to get a loan and she made the experience more pleasant. She was reassuring that it's okay and that everything will be fine.
Reviewed June 1, 2019
I would recommend anybody to TitleMax because they could help people. They have nice people, too. However, I did not know I was gonna pay them much money. I was really disappointed when I paid up. I asked the question to Victor, and he was nice enough to answer it. He said $147 was a charge to the interest, and $17 is just for the principal. It's all interest. I was never told that. It was not his fault, but that was too much money. I’m gonna see if I can work a little extra to make up some extra money and pay up as soon as possible.
Reviewed June 1, 2019
I just moved in to a new place and I didn’t have a job for a little bit so I knew I needed some money to have first. I kind of needed something fast. I did look into my bank and talk with them but they said it could take up to at least two weeks for anything to get approved or even to get money into the bank account. So I decided to go with TitleMax and I get it’s the same way as getting a loan. You’re still paying it back. I also read a lot about TitleMax online and I saw better reviews and better customer care.
I brought in the title and did the Georgia license. Then I went in and the process probably took about 15 minutes. It was very quick and the guy was very nice and kind. I felt comfortable with it, as opposed to somebody forcing somebody into doing something. He was also very good about printing everything out for me and explaining what every detail was. He was very detailed and he did a very good job. In fact, the people there were all excellent.
Reviewed June 1, 2019
TitleMax got me a loan right away and I was able to get caught up on a couple of bills. The manager was also pretty cool about allowing me a couple of days' leniency in paying my loan off because I was in a car accident so I was appreciative of that. The process for the title loan itself went pretty easily and quickly too. I had to bring in my title, ID and references, and it took about 20 minutes. It was very convenient. They had excellent service. The rep was real pleasant and patient. Even the manager came over and assisted the new worker.
Reviewed May 31, 2019
The loan process at TitleMax was a lot more comfortable than places I’ve been in the past. I didn't feel like all eyes were on me, and the staff was great. When I told the rep what I really wanted, I was kinda being flippant. I asked for less than what I qualified for. But I need to have that number showing so I can keep up when I’m doing. She came back around, and she did exactly that. She told me exactly what it was that I would need to pay each time. And I felt like she actually listened to what I said. The loan gave me the ability to take care of what I needed to real quick. It didn't look like it was gonna be hard to take care of it and pay it back. So far, so good. It was easy and efficient.
Reviewed May 31, 2019
TitleMax was the first lender I saw. I got a car title loan and the lending process was efficient. It took 20 minutes. The reps got right to the point so, it was good. They were very professional. TitleMax helped me pay off some bills that I needed to pay and I am very satisfied.
Reviewed May 31, 2019
The lending process with TitleMax was very quick. The branch I dealt with was super efficient. I spent maybe 45 minutes up there. The rep was nice. He was very professional and not a real big talker or joker and I am, so that was different. But he was very courteous. After working with TitleMax, I was able to fix my Blazer so that I could make sure I got back and forth to work.
Reviewed May 31, 2019
TitleMax's location looks a lot more professional than other lenders. I went with them and gave them the title for my car. Then, they let me borrow money. The people that work there seemed to know what they were doing and they were professional. I didn’t feel like the process was taking forever. Their reps were really good people. We just sat there, talked and laughed. It was a good experience. Even when I went back, they recognized me. Working with TitleMax helped me out as I was able to get the loan. It's good to know there's a place like TitleMax and if I ever run into any other situation like the one I had, they're the first company I'd go to. I was very satisfied.
Reviewed May 30, 2019
I got a loan from TitleMax because my boyfriend had a good experience with them. At first, they couldn’t give us what we wanted. They needed to make a call to someone on the higher up, and they switched around some things and got me close to the amount I wanted. The process wasn’t that long. As soon as we left, we went and cashed it. It was about 10 minutes after the paperwork. The staff were great as well. TitleMax helped us, that way we could pay bills and stuff.
Reviewed May 30, 2019
I still have my obligations to pay and my income is not sufficient to cover those, so I use titles for that purpose. My nephew lives by TitleMax and I live in the area, and I walk over there most of the time. The process was excellent. They reviewed my background and they know what they are doing. I'm satisfied and I recommend it.
Reviewed May 30, 2019
I wanted to work with TitleMax versus other lenders because they were very friendly. They welcomed me and they didn’t give me a hard time. They checked out my car and the mileage on it. The process for the car title loan was easy, simple, and quick. It took about 20 minutes. TitleMax helped out a lot and I was comfortable with the experience. I’d recommend anyone asking to go to TitleMax.
Reviewed May 30, 2019
The overall lending process at TitleMax was good. It took about 20 minutes, and the rep was professional and quick.
Reviewed May 29, 2019
I started talking to TitleMax about their lending service and agreed to do something up. They were super cool and chill and they were really friendly. Going through the loan process with them was more like talking to somebody I would know or have a decent conversation with more or less. It made me feel more like I could trust them and they would not try to screw me over and get me into a loan that I wouldn’t wanna be in at all. I had to have my title loans and income and all that. But those were pretty simple to get and the entire process took about 25 minutes.
Reviewed May 29, 2019
The people in TitleMax are nice, courteous and respectful. They’re good people and I had a good experience with them. The process took about an hour, which was a little longer than I expected and I wish I would have gotten copies of the loan. But I’d probably ask for that when I go and make the payments. Other than that, everything was good. TitleMax helped me out when I needed it so that was good.
Reviewed May 29, 2019
Getting a loan from TitleMax took about 30 minutes. Their lending processor was very nice. It was a good experience overall.
Reviewed May 29, 2019
Working with TitleMax helped a lot because I was short and I used them in order to pay the rest of my rent off. The process was fairly quick. It took me about an hour to get my car title loan and they were pleasant. It was easy to communicate with them.
Reviewed May 28, 2019
TitleMax was the first one I talked to, and they seemed very nice. They seemed like very good people. So I decided to go with them. I was very happy with them and I’m glad I chose them.
Reviewed May 28, 2019
Working with TitleMax has affected my life for the better. I was trying to move. I was scared and skeptical at first. But everything is wonderful on my end. I know I just have to pay like I'm supposed to and everything will be okay. I decided to go through them because of the reviews and my time there was wonderful. It took about 15 minutes and the rep was awesome. He explained everything to me and I felt comfortable. There also wasn't really too much that you needed. You just have to have everything you need: your title, forms of ID and employment history. They did an excellent job.
Reviewed May 28, 2019
The process of getting a title loan from TitleMax in the office was one hour. I have to go for my documents that’s why it took longer. The rep I dealt with was very, very nice. But there were some things that I didn’t like, such as the interest. But that's the only thing I don't like.
Reviewed May 28, 2019
TitleMax was the easiest lending provider that would accept me for the type of credit that I had. To qualify, I needed an award letter, personal income, some bank statements and a letter from my bank. Their process was a little lengthy, but it went well. It got the results that I wanted. The rep was very friendly, kind and considerate. I really tried for the loan because I needed some help taking care of some financial things with my car and TitleMax helped me be able to do that. Though I don’t really recommend those type of loans because of the percentage rate and because of how much you have to pay back, I was happy with the experience.
Reviewed May 27, 2019
TitleMax is the closest lender to where I lived and the process was easy but the company they go through like to nitpick a lot on the vehicles. We had clear coat coming off on one side and it was a part that I was able to scrape off very easily without ruining the paint. But they dropped our price from $1,000 all the way down to 200 and something because of it. The lending processor was really nice though. She did a fantastic job in trying to get the most out of the vehicles as she can. She also explained things very thoroughly. It was a great experience. TitleMax helped me get into an apartment that my wife and I were struggling to get into. So it helped a lot. In fact, I've also recommended one person who had already gone and gotten a car title loan from them.
Reviewed May 27, 2019
I liked TitleMax' hours of operation. They were open later than other lenders and their overall lending process was easy and painless. Bryan, the person I was working with in getting my title loan, really made it a positive experience. It didn't feel like I was in there very long, and I'm an impatient person. It was awesome because Bryan kept me laughing and entertained, so that in and of itself made it a good experience. TitleMax really helped me 'cause I was out of work at the time. It helped me to have just a little bit of money to make ends meet for a little bit.
Reviewed May 27, 2019
TitleMax doesn't require a lot for you to get a loan and it’s easy to apply. The process for my car title loan was done in 20 minutes. It went pretty fast. In terms of information, they needed the mileage, pictures, year, make, model and title. They were also professional. They offered me coffee and water, and they explained to me about the loan. I also liked that they have the app where I can keep track of the loan. That was probably the best part of it. I can actually look at the daily rate, that it was increasing, and the payout fee. You can also pay online through an app. The app is pretty convenient. I would recommend TitleMax. I had been a little stressed out because my wife had gotten laid off so I had to pay rents. But when I got the title loan, I was able to relax and not stress about certain things. I was able to pay them off and still have a little bit of money extra. It brought me a little bit of peace of mind.
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