TitleMax Reviews

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About TitleMax

TitleMax is one of the largest title lending companies in the nation, offering car and motorcycle title loans at competitive rates. It strives to provide a superior level of customer service as it helps thousands of people get the cash they need with a title loan. The company has thousands of convenient locations.

Pros
  • Receive up to $10,000
  • Get funds in as little as 30 minutes
  • No bank account required
  • No credit score requirements
Cons
  • Pawns only available in Georgia
  • Loans only available in 14 states

TitleMax Reviews

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    Page 29 Reviews 5235 - 5435
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    Punctuality & SpeedStaffProcess

    Reviewed April 1, 2017

    When we saw that TitleMax was close to our house, we went there to see if we had a chance to get a loan, and we did. Their representative was really helpful. When we had questions, she answered them. She was very nice, she took care of us and explained the process to us. We filled the paperwork out, and she put it in the computer to see if it was approved. She then told us how much we would be approved for. Overall, the process was easy and very fast, it took 30 minutes. Our experience was really good.

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    Reviewed March 31, 2017

    The people at TitleMax were the friendliest of the lenders in the area and my interactions with the loan processor were really nice and sweet. The process was easy. They got me through it in 30-45 minutes and the loan I got was able to help.

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    Reviewed March 30, 2017

    My experience with TitleMax have been the worst. Got a $600.00 title loan and the principal on it never goes away even to the very end of loan. Paid 200.00 month on loan still principal added. My advice: run. Do not get a $600.00 title loan. Ripoff. Paid double the amount of loan. Not worth it. There should be a law from permitting companies like this for taking the advantage of people who desperately need a loan. Go another route. These are thieves at their best to steal money from you. Ruuunnn!

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    Reviewed March 30, 2017

    I got a car title loan from TitleMax. The overall lending process was super easy, and the people were extremely helpful. I've made a couple of payments, and apparently, it hasn’t really made a difference on my principal but I expected it when I signed up.

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    Reviewed March 29, 2017

    I got a car title loan from TitleMax and the lending process was very easy. The only thing I dislike about it is that they’re stretching over a year or two and I don’t think I got more than how much could come. It was like three times. But the processor did a good job and explained everything to me. Also, they were there when I needed the cash.

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    StaffProcess

    Reviewed March 28, 2017

    I got a car title loan from TitleMax and the lending process was smooth. I walked in there one day and the lending processor gave me all the information I needed. Then I left because I still wasn't sure if I even wanted to get a loan. But I came back the next day and everything was straightforward. He talked to me for a little while because I had questions and he explained the process to me and how it was different from going to a Check 'n Go. And he tried to get me what I wanted instead of the bare minimum. The process got completed in just a few minutes. He took pictures of my vehicle and signed a couple of documents. He got me in and out and I was happy with it. I had the money I needed but still left with my truck. There wasn't too many hoops to jump through, so overall, it was a good experience.

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    Customer ServicePrice

    Reviewed March 28, 2017

    I needed some funds for about a month. TitleMax had a lower interest rate and when I told them what I wanted they said it was okay so I went with them. I had a pretty good interaction with the lending processor. They offer good customer service and it's been great working with them. I got the loan on a Saturday and then it came through that Friday. I paid them back within less than a month and it was an awesome experience overall.

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    StaffProcess

    Reviewed March 27, 2017

    TitleMax was the closest lender to me at the time. I walked in then the young lady went and took pictures of my car, came back inside, gave me an estimate on the car and told me what they were willing to give me a loan for. I accepted it and I've been happy with it ever since so I just keep paying off my loan. It was very easy to get through and the whole process only took about 30 to 45 minutes. My car is really not a piece of junk so it was simple for them. And everybody there was very nice. I even went back and paid the bill. My loan helped me relieve some stress issues I had with bills and I'm glad I went to TitleMax because everything went great.

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    Staff

    Reviewed March 26, 2017

    I went to three different offices and picked TitleMax after I went to the other ones. I liked the way they approached me and had everything in order. I also liked the professionalism that they had.

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    PriceStaff

    Reviewed March 26, 2017

    It took just a few minutes to get a loan from TitleMax. Everything went smoothly and they were very nice and pleasant so I can't complain. In retrospect, I just wish the billing cycle was like a credit card instead of being shorter. I think it's shorter so they can add on more fees and interest that way. It would've been nice also if the interest rate and the fees had been a little lower. Their interest rate was even higher than CashNet from where I already borrowed money.

    I hope I’m never in a situation again to pay $160 interest on a $1,200 loan. My father died last year and I foolishly paid his state debts with some of his insurance money, and I got to the point I was just out of money and didn’t have any choice. So I went with TitleMax to help me with my title. It was a last resort situation. Even though I was selling my house, the bank wouldn't let me have any money.

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    StaffProcess

    Reviewed March 25, 2017

    We've had a title loan with TitleMax and it's one of those loans that rolls over. The whole process went great. In fact, I didn't expect to even get as much as we did. And the woman that works there was really cool. She walked me right through everything and the process took about 45 minutes. The loan helped us pay some bills and get some things we needed for the house. And when I went back in with my first bill, the same rep sat down and explained to me how much goes back into the account if we need it. She also told me how much each payment would cost and that it will go down every month.

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    Reviewed March 24, 2017

    I needed a little short-term loan to get by while I was in Oklahoma. So, I only borrowed a loan for 30 days from TitleMax and it was great. The process was easy and my loan was paid off. I didn't have any problems with TitleMax.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed March 24, 2017

    I opted to go with TitleMax due to the amount I could loan from them especially that other companies have $1,000 or $500 maximum loanable amount. I got a vehicle title loan, which I used as a promissory. Their overall lending process was fast which took only 30 minutes. Their staff was very courteous, did exactly what I needed, and has a great follow-up and good customer service. The interest rate though is 109% and that's expected from such places like that.

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    Staff

    Reviewed March 23, 2017

    It was easy and quick to get a car title loan from TitleMax. They helped me a lot. When I had a bunch of questions, I got the majority of them answered. When we were waiting for them to approve the loan, their rep, Cain, took the time out and asked me how I was doing. He got to know me and I got to know him, which was good because that gets me at ease. It makes me comfortable going to TitleMax because of how wonderful he was with keeping me comfortable with giving somebody the title for my car and the whole nine yards. He was great. I’m still paying the loan but so far, TitleMax has been good compared to Tennessee Title Loans, and hopefully it will stay that way. They're great that's why I've already recommended a couple of people.

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    Customer ServiceStaffProcess

    Reviewed March 22, 2017

    I went to a local TitleMax office in Burnet a couple of miles from my house. I took my car with me, a Honda Civic, and went in there. The people are very nice but my experience was weird because they told me to enter data into a computer and then wait for a company somewhere else to call me. The office staff in Burnet handles the actual physical parts of the loan. They were a subsidiary of a larger corporation or somebody else handled that for them because I only interfaced with the computer program. After the car was appraised, they lent me money. The process took about 30 minutes which was quick.

    The experience was a little odd since it's the first time I've done something like that. But overall, it's been satisfactory in a positive sense. Because of the loan, I was able to take care of some bills without asking my parents to take care of things. I'm a veteran and so I was able to handle things financially without involving anyone else. TitleMax has been fair with me and I would do it again.

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    Punctuality & SpeedStaff

    Reviewed March 22, 2017

    I got a car title loan from TitleMax and their overall lending process was quick and easy. It took 10-15 minutes and it was just me when I went in. The lending processor was polite and he explained everything.

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    Reviewed March 21, 2017

    TitleMax's rates were cheaper than different lenders, so I obtained a car loan from them. The process of getting the loan was fine.

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    Reviewed March 20, 2017

    I bought off my last car from somebody and the title to my old car was at TitleMax so I learned about them. I went to them for a loan cause I don't trust anybody else. The overall lending process was quick, easy, and took about 15 minutes. I was laughing the whole time with the lending processor. It was a great experience. My life is normal and I don't even feel like I have a loan with them.

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    Punctuality & SpeedStaffProcess

    Reviewed March 20, 2017

    When I needed to take care of an urgent medical bill that had arisen, I worked with TitleMax. At first I did some research on how the process works, the requirements and if I have to pay every payday or come down here. Then I gave them a call to make sure I had everything, documentation-wise, that I might need to go. Dealing with their loan reps was quick. They're not very busy and were very knowledgeable. The process took 45 minutes to an hour and it went smoothly. Overall, it was a great experience and a great service.

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    Staff

    Reviewed March 19, 2017

    I had used TitleMax in the past and they were good. This time, I obtained from them a title loan. The overall lending process was simple. It was not even around 30 minutes. I took the pictures and my vehicle, and they inspected it. I was already in their system, so all I had to do was sign on the computer. Then, I got the cash. All I needed was $1,500 but I was approved for a little bit more. The lending processor also read over all the major highlights of the contract and he's very helpful. Overall, it was a very helpful experience.

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    Punctuality & SpeedStaff

    Reviewed March 19, 2017

    One of TitleMax's offices is located right across the street from where I work so, I figured I'll go and check it out. This was the first time that I ever applied for a loan and it was a quick decision. We got a small title loan for a car and it was very quick. I was there for less than an hour. Everybody was friendly and they explained everything to me like how it will work. They were very professional and they handled everything really good. If I ever need another loan, I'll definitely go there again. I will definitely recommend it.

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    Punctuality & SpeedStaffProcess

    Reviewed March 18, 2017

    I got a title loan from TitleMax after a spur of the moment decision and I went with my friend's word and who has used them in the past. The overall lending process was fast, easy, and took 30-45 minutes. It was mostly computer based where I did the application but the lending processor greeted me upon my arrival because I called first. She pretty much explained the process and what was needed on my end, and we went from there. TitleMax helped me have enough money to get my car repaired and they came right on time. Also, I like the payback option and I did pay back in full and they accept cashier's checks. Everything was worthwhile and it was a great experience. I would definitely recommend them to friends and family.

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    Staff

    Reviewed March 18, 2017

    I went to TitleMax to get a loan. I got their check, cashed it but I brought them back their money within 24 hours. The guy I spoke to at the location wasn't the nicest. He was in the middle of dealing with a contract and I had somebody that wanted to buy my car. I was trying to explain to him that I couldn't come back there because I had to get to class and there was a whole bunch of time constraints. The situation is a little bit more difficult than needed to be and he was frustrated.

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    Staff

    Reviewed March 17, 2017

    My family uses TitleMax and I also got them for a car title loan and the process was great. It was a friendly atmosphere and I really loved it. They lessened my stress and I would recommend them.

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    PriceStaff

    Reviewed March 17, 2017

    TitleMax had been excellent. I recently made my payment and even the line to the cashier was very easy. Everybody there has been great. I got a title loan from them and the process took about 30 minutes from start to finish. At the time I was trying to move to a new spot and I was trying to make sure I had a little extra and savings to cover the rent next month and we still have enough money for the first car payment. Sophie, the one that processed the loan, has been excellent. When she came out and took pictures of the vehicle, she asked about some information of the mileage and so forth. Also, most of it was all computerized so it was really simple. Then she went over the contract, the rights and responsibilities, the payments, the rate and so forth. My payment and verification were simple as well. But their interest rates were a little high, but it's expected in situations that anyone is in need and so I was prepared for that.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed March 16, 2017

    I had to use TitleMax because Wells Fargo no longer does loans where you use your vehicle as collateral. TitleMax’s lending process was relatively simple. They discussed what they needed and see how much money I could qualify for for my 2001 Ford F350 and what is going to cost me to pay the loan. They hold on to the title until you pay the loan off.

    I don’t recommend paying it back early. When I paid the full thing early I didn’t get a discount and they didn’t have my title. They sent it away to the state government here in town and they gave me a story about taking four to six weeks to put a lien against it, but there is no lien now since I paid it off, but I had no title. I couldn’t sell my truck because I didn’t have the title. I'm out of that $20,000 I could have got for this truck. I don’t have access to the executive people in the company and customer service sucks. Their regional manager never called back. I wouldn’t recommend anybody go to them no matter how desperate. I'm extremely disappointed because I lost money and I'm not getting any compensation for the wait and for the title.

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    Customer ServiceStaff

    Reviewed March 16, 2017

    I got a car title loan with TitleMax and the lending process took 5 hours to be completed. They had me go to the tax office to have the car title transferred. And then, they said there was a computer system problem and that all of the computers in all TitleMax locations were down. And it literally happened five minutes before I got there because the person that was walking out the door headed out with their check. But then I walked in and I basically just sat there. They even told me that if I wanted to leave, they'll call me back when they get the system back up. If I leave to go to work, I would not be back before TitleMax closed.

    That sucks because they had me go up to the tax office, had the title and everything transferred in. The loan was supposed to be granted. All was great and then I got stuck there for four hours and 45 minutes waiting for them to try to get someone to be able to just approve the check to be printed. I wasn’t happy.

    TitleMax was helpful until it became apparent that I was getting frustrated about the timing there. All of a sudden, they clammed up and weren't talking. That was when they started to suggest for me to leave and then they would call me back. They wanted me to leave empty-handed after giving them my title. I said that I was having a hard time believing that every TitleMax across the nation was down and that there's no ETA. They kept calling people and said that they don't know when the system would go back up. At that point, I didn't feel like a VIP customer anymore. Instead, I was just like a person that they were trying to get out of their store. But other than that, it's all good. TitleMax is a great place to me. The employees were fine in the store that I went to. Unfortunately, they caved out on me when the going got hectic.

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    Punctuality & SpeedStaffProcess

    Reviewed March 15, 2017

    I was looking for lending services and found that TitleMax would lend on my vehicle and for a larger amount than other companies I checked with. So I walked in, they explained the program, inspected the vehicle, entered it into a system, and they said that they’d give me more than what I was requesting. They then finished up the process and I walked out with a check. The lending processor was very courteous and working with them solved the issue I had. It was a quick and easy experience, and the process took only half an hour.

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    Reviewed March 15, 2017

    The lending process at TitleMax was real easy. They went out and looked at the car, gave me a price, and that was it. It took about 30 minutes. The rep and I sat down and talked, and she walked me through the process. It was a pretty good experience and I would recommend them.

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    Customer ServicePunctuality & Speed

    Reviewed March 14, 2017

    I got a car title loan from TitleMax and their lending process and customer service are great. I had a situation and it didn’t take long for them to get me the help. They came right on time for me. Overall, I like TitleMax.

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    Staff

    Reviewed March 14, 2017

    TitleMax’s lending process was easy, efficient, and only took about 30 minutes. The reps were courteous, knowledgeable, and friendly. It was a hassle-free experience, and I would recommend them.

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    Reviewed March 13, 2017

    I heard about TitleMax from a friend, so I went to see them. I got a car title loan from them, and it was easy, convenient and very fast. The process took 30 minutes, tops. They also have a fast and good customer service. Their rep was very friendly, courteous, knowledgeable, and she did her best to get me the money that I needed.

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    PriceStaff

    Reviewed March 12, 2017

    I got a title loan from TitleMax. It's my car on a loan and a car that's worth a little bit of money. The paperwork is very self-explanatory and pretty easy. It took about 16 minutes for everything to get taken care of, so I was in and out. Everything was flawless in my interaction with the lending processor and she did what she was supposed to do. I felt very welcomed and homely and don't have any complaints. The interest rates suck, but that comes along with title loans. They tell about that in the beginning, but if one really needs the money then it's a pretty easy process. I lost my job so the money I got is used to pay all the bills that I cannot pay. It's been a smooth experience.

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    Punctuality & Speed

    Reviewed March 12, 2017

    TitleMax is a good company to deal with. I made a car title loan with them, it was fast and easy. I went in, they looked over my car, and told me what I could get, what are the costs and just got it clean and dry. The lending processor was pleasant.

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    Punctuality & SpeedStaffProcess

    Reviewed March 11, 2017

    I filled out a little thing online to apply for a car title loan with TitleMax and somebody called me before I was even done with it. Then they got me in touch with the local manager here. I went in, they came out, took pictures and the whole process was done in 20 minutes. It was really fast. Also, the rep was really nice and helpful.

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    Reviewed March 10, 2017

    I was told I would get more money from TitleMax so I got a title loan for my vehicle from them. Over the phone, they quoted me that they’d give me double of what they didn’t give me for my vehicle and it would take 30 minutes to do it. The lending processor took care of the whole thing. He went outside, looked at the vehicle, took photos of it and did everything he was supposed to do. Then he sent the pictures to whoever he sent them off to. He did that three times and after all was said and done, we left with a check for half of what the processor told me to begin with. The entire process took about two and a half hours, but it was okay. It helped me out with some bills.

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    Reviewed March 9, 2017

    Horrible Loan Tactics... First off they only give you a verbal description of loan terms which in my case was very DECEPTIVE. In this I was told the first payment on loan would be the total interest of loan then all payments needed to be on time and go to principal of loan. What was not described in layman's terms was that the loan renewed every month with a 180% interest which is always the first payment. Everything is electronically done via computer and you have to download and print/save. Do not do business with TitleMax. File complaints with Texas Attorney General.

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    Reviewed March 9, 2017

    I borrowed $9000 in April 2016. I have paid over $13,000 and principal balance is only down to $8000. I have made early and extra payments to try and pay down the principal however they put it right back on the balance of the loan with interest. How are you ever supposed to pay this off?? I guess I'm not supposed to pay it off. I'm just supposed to pay them in perpetuity.

    The reps at the store were very misleading and have continued to be, all they do is call me and asked for more money and threaten me with more fees and more interest. Because I've been paying so much so often the manager actually had the nerve to call me and offer me more money that she knows I'd never be able to off. They want to bury you in debt with lies and deceit and predatory lending, give you hope of repayment and in the end after all your payments and all your stress they just come and repo your car and you have exhausted all your resources. If I could rate them with negative stars I would.

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    Reviewed March 9, 2017

    I went to TitleMax before when they first opened and this has been my second time working with them. I got a car title loan and their process has been conveniently easy. It only took about 30 minutes for the lending process to be completed. Also, the lending processors did their job and it was perfect. They were very personal and it was a great experience. I'm glad to have dealt with them.

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    Punctuality & SpeedStaff

    Reviewed March 8, 2017

    Titlemax is very close to where I live. Kevin, the guy I dealt with there, was really polite and easy to work with. He has been a huge help whenever I talked to him. Moreover, he went through all the paperwork which was needed at the time. I called on a Saturday morning and was finished with the lending process three hours after. It was very fast.

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    Reviewed March 7, 2017

    TitleMax is right across the street from my house and looks more reputable place than most other companies. The overall process for my car title loan was pretty easy but there were a few snafus. It was with the programming which took the process a little longer like my car kept coming up as registered in Nevada. Other than that, I'm very satisfied with TitleMax and the general manager was good and very friendly.

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    Reviewed March 6, 2017

    TitleMax is well-known. My brother had used them before and he told me to go there. I received a title loan from them. The person I worked with seemed to be very knowledgeable. He read through everything with me. He answered all of my questions prior to filling out the paperwork. We went back and forth, and I felt comfortable with how he took the time to break it down for me. He went through the figures and he was really good with numbers. I like that he did not stutter at all, like he really knew and understood my questions and how to answer them.

    The first time I went there, it took a little over two hours for the lending process to be completed, only because the system had gone down. I came back and it wasn't long at all, about 30 minutes. Working with TitleMax has alleviated some of the stress that I was feeling. Overall, it was quite pleasant with them. I didn't feel intimidated or if they were going to push or rush me into taking something that I didn't want. They just went with the flow and with everything that I talked to them about, and worked with me. I was pleased with the process.

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    Reviewed March 5, 2017

    I went with TitleMax because it was right down the street from where I work, so it was convenient. The lending process took over an hour because the rep had to take the pictures and then something happened that she had to retake the pictures. But she was friendly and everyone was good to me.

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    Reviewed March 5, 2017

    I had really awesome customer service from TitleMax. The loan processor was very courteous and knowledgeable and the whole process was very easy and convenient. Working with them helped us get caught up for sure. Overall, it was a good experience.

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    Reviewed March 4, 2017

    The lending process in TitleMax was pretty smooth. Also, the lending officer was nice and very professional. She made the process so easy and made me feel comfortable. TitleMax actually helps. I got the amount that I needed and I already paid off the title.

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    Reviewed March 3, 2017

    I got a title loan from TitleMax. The lending process was completed in about 15 minutes... not long... and it worked out perfectly. It went smoothly with the lending processor.

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    Online & AppStaff

    Reviewed March 3, 2017

    I had driven by TitleMax a couple of times. I researched it and found out that they had better rates and their expectations were closer to what I was going with. It's easy to get there and there's ample parking in front. The application was easy and took about an hour. I did it online in person. The branch manager was there in person to give me hands-on help and she was great. Also, the bank to cash the check was nearby and everything was streamlined.

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    Reviewed March 2, 2017

    My son had some legal fees that he needed to pay, and we went to TitleMax to get a loan against his car title to his Honda CRV. I helped him make payments. But they charged exorbitant fees and interest. I helped him make payments and we just couldn't keep up with the payments. In the end they took my son's car, and even after that did that, he still has an outstanding balance. I would not recommend TitleMax, and I am surprised the kind of interest and fees that they charged were even legal. They should be shut down.

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    Reviewed March 2, 2017

    TitleMax is right on the corner that I would pass by every day. I got a title loan and the process was really easy. Together, with the paperwork, it took 30 minutes. The guy checked the vehicle out and he was really helpful. The interest rate is a little high but that's to be expected. It affected my life greatly and I'd like to tell everybody this is really convenient. It's a pretty awesome experience and I would definitely recommend it.

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    Reviewed March 1, 2017

    When I walked in, we discussed the kind of money I was looking for. They looked over the truck and said that it's not going to be a problem. The lending process was quick, taking less than two hours! Also, the lending processor was hospitable and looked like he really likes his job. I printed out my documentation and it had more information.

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    Reviewed March 1, 2017

    Going with TitleMax was convenient. The application process was great and it took about 30-40 minutes to get the loan. It was done in person. The lending officer was very nice and our interactions were good.

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    Reviewed Feb. 28, 2017

    I chose to get a title loan from TitleMax because of convenience. The lending process was easy and took only 35 to 40 minutes. The lending processor was very nice and knowledgeable. While I feel that the interest rates on my loan are high, it's the price you pay. Nevertheless, TitleMax helped me because I was in the bank. It really works. They had perfect timing and I would tell anybody to go over there if they get into a jam. I appreciate the service.

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    Reviewed Feb. 28, 2017

    I got everything I needed with TitleMax and the customer service was great. I got a car title loan and the process took less than 30 minutes. The lending processor gave me all the information that I needed. She was very cordial, and a very, very nice lady. I'm a school bus driver. So we were all for it for Christmas. I'm trying to play catch-up, and TItleMax helped me out a lot to catch-up on bills. It was a great experience. I enjoyed it and it wasn't really hard to do. I was very satisfied.

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    Staff

    Reviewed Feb. 27, 2017

    TitleMax's lending process was easy and convenient. I went during my lunch break and it only took 30 minutes. The young lady I dealt with was very nice, friendly, and professional. They've been very helpful and I would recommend to anybody who needed a loan to go up there.

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    PriceStaff

    Reviewed Feb. 26, 2017

    I just walked in at TitleMax and took a chance to see what will happen, then I got a car title loan from them. They're helpful and had nice services. They inspected my car, run my line in, and set everything up to the main office. As far as I know, they did everything correctly. The lending process was completed in about 45 minutes at the most which is not too long. Although the interest rate was a little steep, that's understandable. My overall experience with them was great. They helped me get the money that I needed. I feel okay with TitleMax and I'd recommend them to a friend.

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    PriceStaff

    Reviewed Feb. 26, 2017

    One of my girl friends referred TitleMax to me and she said that she had walked in and it was smooth action. So I went in, took about an hour to get a title loan, and the processor I spoke with was okay. I needed $300 at the time to go ahead and pay a bill collector but I didn't know much about the lending process and that they get the title and keep it for 2-3 weeks. Then the title had to be shipped off. I completely paid the loan off quicker before the due date thinking that once I've paid them then I'd get my title back, but it's not the case. I wish I had a way that could get my title with it. The faster they get the money, the faster I get my title back. Also, I don't like their pricing and I had so much anxiety trying to get the loan and get it done. But, I recommend them because one good thing, it was a blessing. I was a first timer so they gave me $50 but I wasn't even expecting that.

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    Customer ServicePunctuality & Speed

    Reviewed Feb. 25, 2017

    TitleMax gave me money when I was broke. I filled up paperwork online, and it was really cool, quick, and easy. They explained everything and checked out my car while I was filling up the rest of my paperwork, and I was in and out in less than 15 minutes. Everything was really self-explanatory and it was nice that everything was done online so if I have questions, I don't have to call anybody as I can just look it up.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 24, 2017

    I have been using TitleMax for more than seven years. When I first found out about them years ago, their rates were cheaper than any other lender I went to and my experience as far as the staff was much friendlier. This time, I got a car title loan from them. Overall, the lending process was fast and easy. The lending agent was really friendly and helpful. I went in and she took some pictures of the car. She uploaded them, got the appraisal, told me what it was worth, I signed the paperwork, she gave me the check, and I was done. It took me 30 minutes at the most. My overall experience was great, and in fact, I always get a very good vibe when I go into the office, and I love that if I can’t make it to the office, I can call in and make my payment over the phone with them. I will recommend them to a friend.

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    StaffProcess

    Reviewed Feb. 24, 2017

    TitleMax has a familiar name, so I got a car title loan from them. It was very pleasant and super easy with them. However, it was a little dodgy going in because the guy was busy doing the paperwork, so there was some waiting. Nevertheless, the time to process the loan was quite seamless and made nicely in favor for me. I brought my title in, went over some papers and signed them, and then they started the appraisal of my car. The whole process took about 45 minutes. My lending processor was super pleasant and funny, and he's cool. It's been nice working with TitleMax, especially since it's quite a small payment that I can do with them. They're pretty fair for what it was for a title loan.

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    Staff

    Reviewed Feb. 23, 2017

    I've dealt with TitleMax before. This time, I got a car title loan from them. They don’t hassle me and they’re really good to work with. They took me through the steps and what was on and how everything works. The rep took his time out to break everything down. Working with them helps out when bills get down, and it does things to help me also. I’d recommended them.

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    Process

    Reviewed Feb. 23, 2017

    TitleMax had a low-interest rate so I got a car title loan from them. I sat down with them for half an hour and the lending processor was great. The overall process went well though it added more stress to my life.

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    Staff

    Reviewed Feb. 22, 2017

    I went with TitleMax over a different lender because of the way they presented and they seemed real friendly when they talked. Also, when I went in, it was exactly what they portrayed on TV which was nice and professional. I got a title loan for my truck and the overall lending process went very smooth. They explained everything and I was pretty much in and out of there in 30 minutes. The branch or store manager was my lending processor and she was amazing and very professional. We were joking around and she made me feel relaxed, comfortable, very at home, and not like I'm going into debt for the rest of my life trying to get out of debt. Working with TitleMax helped to release some of the pressures with some of the bills that we were facing then. My first payment is due in a couple of days and I've had a great experience with them.

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    PricePunctuality & SpeedStaffProcess

    Reviewed Feb. 22, 2017

    My experience with TitleMax has been good. The process was quick and smoothly been taken note of. The rep knew what she was doing and got the whole thing done in 30 minutes. However, the interest was a little lower a few years back. Now, they're 25-40% more than what they used to. Five years ago, for the same loan, it's $325 and now it's $425. Still, working with them has helped in a positive way.

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    Reviewed Feb. 21, 2017

    I try to make a payment or pay off my loan on Friday. They give me the runaround. They didn't have a fax machine so they asked me for a email for they could send over a paper to the dealership with the payoff amount. That never happened. And then I go to the office on Monday to try to pay them off and they give me the runaround and then they say they're unable to email. Then why ask for all the information and write down the email address and repeat it to me and say they're going to send it over when they're not able to do that.

    Then they won't let me pay off my loan and they're charging me more than I even borrowed and I've made three or four Payments already. They are a ripoff & unprofessional. Also who doesn't have a fax machine. Also the payoff was 3888.00 on Friday and now they're trying to charge me 4000 and something on Monday. This is ridiculous and he still and let me pay them off. This is a ripoff and a scam and I'm going to report it to the better business bureau.

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    Response from TitleMax

    We value your feedback! We are committed to helping our communities by providing access to credit for consumers who are not able to use traditional lenders. We appreciate your review and will consider your specific concerns as we continue to find ways to improve our customer experience through our policies, processes, and interactions. If you have any further feedback or questions please feel free to contact us at (800) 804-5368 and one of our customer service representatives will be happy to assist you.

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    PricePunctuality & SpeedStaff

    Reviewed Feb. 21, 2017

    We obtained a car title loan with TitleMax. The loan processing was fast and easy and took less than 30 minutes. They checked the car and took pictures. We filled out a form after that. Then, they explained everything to us like the percentage and the interest and gave us a check. The loan processor was polite. However, I think the interest rate is high at 15%. Other than that it was a friendly and efficient service.

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    Customer ServicePunctuality & SpeedStaffProcess

    Reviewed Feb. 20, 2017

    I went to TitleMax and I got a title loan off of the car that I own. Their staff took pictures of my car and got all the professional stuff. It was pretty quick and easy. We had a careful conversation and it was really nice. Their staff was a really good person, helping everybody out. He gave me the right information that I needed and the process lasted at least an hour. TitleMax had great customer service and I liked the way they treated everybody. They helped me whenever I needed them and I would go back when I get this loan paid off. It was a great experience.

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    Customer ServicePunctuality & SpeedStaffProcess

    Reviewed Feb. 20, 2017

    I've heard a lot of good things about TitleMax. Their process was easy and quick, and I was able to get the basic title loan. The loan processor was great too. She was able to answer my questions.

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    Staff

    Reviewed Feb. 19, 2017

    I looked up online and TitleMax seemed like the best one. I did a title loan which was simple, easy, and only took 30 minutes. Everything was self-explanatory. Plus, their staff members were really friendly.

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    Customer ServicePunctuality & SpeedStaffProcess

    Reviewed Feb. 19, 2017

    I had an auto loan with TitleMax and their percentage was a little bit lower compared to other lenders. I went to one TitleMax but they told me they couldn't cut me a check there I would have to get it to another location. So I called that location from there and I got to the other TitleMax. They called the people 6 miles down the road and ran my location. Then I was told when I got there that everything would be ready to go.

    When I get there, they say "Hey, did she inspect your vehicle?" And I said, "No." I was told that they were supposed to inspect my vehicle while I was there. So I had to wait there for that, which was all right. The whole process went to well. I'm gonna get a 30-day loan and then I got to pay $700 a month to extend it every month. It's kind of outrageous, but you got to do what you got to do and a lot more people would probably still use them. The lady that did the final part was real nice and was fairly quick. It was faster than most. TitleMax helped unburden my life a little bit.

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    Punctuality & SpeedStaffProcess

    Reviewed Feb. 18, 2017

    I had a great experience with TitleMax. I went with them because of the speed of their lending process where they are able to handle it shortly. When I got the loan with them, the process took about 45 minutes and the girl really knew what she was doing and did everything. I just came in and gave her my title. She went out and looked at the vehicle, came back and gave me an offer, then told me what it would cost. She had everything down and there was no problem. It was easy and they were courteous, too.

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    Reviewed Feb. 18, 2017

    I googled and found TitleMax. I availed of their title loan and it was an easy process that took less than 30 minutes. Overall, the experience was fine.

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    Customer ServicePriceStaffProcess

    Reviewed Feb. 17, 2017

    I saw a TitleMax store on the street one day and thought about it, and had an issue come up. Then it dawned on me that my car didn't have any liens on it, so I walked in the door. Walking in, you don't think you're going in to a pawn store. The first couple of times, I just sat down with everybody. The whole lending process took about 45 minutes, which was fine. Then the second and third times I used them, they had gone to an all-electronic system and I was able to sit there in front of the computer and click through and get everything set up. It was a painless process and I liked it. It was a lot faster and took 30 minutes. It was a heck of a lot better than if I went to a bank.

    The people at TitleMax have been very helpful and friendly. I equate it to going, if you're renting a car, to Enterprise which is the best place to go to for customer service and get the nicest people. That's how I felt about TitleMax, so I'm a very pleased customer. It doesn't feel cheap or shoddy when you walk in -- nice place, nice people, nice process. It's very comfortable with the reps. I wouldn't hesitate to have my wife go in there and loan for me if needed. I'd recommend them.

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    Reviewed Feb. 17, 2017

    If you are desperate enough to get a title loan you are basically screwing yourself. I don't understand how it can be legal to take that much money for a loan, but it just shows how greedy Americans can be. You borrow 1500.00$, already paid over 1200.00$, still owe 1600.00$. It's a legal way to rip people off so if you can avoid doing this you should because you are being ripped off. You're basically paying the principal for 8 months & still owe them what you borrowed! It's crazy that they can legally do that! Avoid it at all cost!

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    Response from TitleMax

    We value your feedback! We are committed to helping our communities by providing access to credit for consumers who are not able to use traditional lenders. We appreciate your review and will consider your specific concerns as we continue to find ways to improve our customer experience through our policies, processes, and interactions. If you have any further feedback or questions please feel free to contact us at (800) 804-5368 and one of our customer service representatives will be happy to assist you.

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    Customer Service

    Reviewed Feb. 17, 2017

    I had been through TitleMax before and I liked the service they offered for me then. I was recently looking for a title loan and wanted relief from searching around so I went with them again. The lending processor was good as well as their customer service. TitleMax helped me a lot.

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    Punctuality & Speed

    Reviewed Feb. 16, 2017

    My sister recommended TitleMax and I got a car title loan from them. The lending process was easy and pretty quick.

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    StaffProcess

    Reviewed Feb. 16, 2017

    One of my friends went to TitleMax, and I know other title loan places require for you to have a bank account. Right now I use prepaid debit cards and TitleMax was still able to work with that. The rep was really helpful and the process took around 10 minutes. Working with them gave me the extra money I needed for a down payment, so overall it was a good experience.

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    StaffProcess

    Reviewed Feb. 15, 2017

    I've done a car title loan with TitleMax before because I was behind on some bills and needed some money. Then I decided to go back with them again and it has been very helpful this time as well. I ended up having a recondition even though I only borrowed $400 the first time because I had a loss in my family so I couldn't get them the money back. I ended up giving them my car because I was out of town, and I couldn't make any payment. I explained that to the rep and he tried his hardest to get me the requested amount that I asked for my car that I have now. He was very helpful and was able to get me that amount. The process took about 30 minutes and I was able to take care of some bills by working with them.

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    Staff

    Reviewed Feb. 15, 2017

    The application process was good when we got a car title loan from TitleMax. The lending officer was great and answered all our questions. We have no complaints.

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    Online & AppStaffProcess

    Reviewed Feb. 14, 2017

    I inquired about TitleMax and found that they had the best rates, hands down. The application process was great too. The lady rep explained it very well, and went above and beyond. She made me feel comfortable and totally at home. She and all of the staff, even the store manager, were very good. Their whole system and process are really good. I'd definitely recommend them.

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    Staff

    Reviewed Feb. 13, 2017

    TitleMax has been wonderful. I went online first, and I have one more payment left so I paid my car note, then I put in my title and I went in. The rep was so sweet. They asked me how much I needed, took an hour and they approved it. But I wish they would report to the Credit Bureau. However, I told their rep that as soon as I get my income tax I'm gonna pay the loan right back.

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    StaffProcess

    Reviewed Feb. 13, 2017

    It was TitleMax's national presence that made me go with them. They're really efficient and the lending processor was friendly and helpful. The entire process took an hour and a half to be completed.

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    Punctuality & SpeedStaff

    Reviewed Feb. 12, 2017

    The TitleMax manager and the rep that I dealt with were very professional. The $2,500 title loan that I got really helped me, because I got a surprise divorce back then. The whole lending process was very fast and easy.

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    Staff

    Reviewed Feb. 11, 2017

    TitleMax promised a quick and fast loan, and that I would be able to get my title back once I paid the loan. So I went in there, told them what I wanted, and showed them the title of the car. They took their pictures, then filled out all the paperwork and it was done there and then. Everything went smoothly. The lady that took care of me was very courteous and knowledgeable. TitleMax helped me out with the loan, and I would definitely recommend it.

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    Staff

    Reviewed Feb. 11, 2017

    I've used TitleMax before but my most recent transaction with them was for a car. I went in and filled out the application. Since a lot of my details were already in the computer, I really didn't have to do too much. Their rep was nice. However, I was surprised that they made me take the seat covers of my car, which I thought was annoying because they didn't do that the last time.

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    Staff

    Reviewed Feb. 10, 2017

    I had a good experience with TitleMax. Everything was explained to me and there were no runarounds or hidden costs and fees. It was a basic breakdown and it was a good deal. Also, the rep that was trying to get everything intact or make my payments on time, made sure that there are no issues and it will be paid, hopefully, before the year's out. Overall, it was very professional.

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    Reviewed Feb. 9, 2017

    Was inquiring about a loan on my car. Never experienced the loan process but fell on hard times. Talking to Robert at the Title Max in Tucker game was a boat load full of accurate and need to know information that helped me in this process! Thank you so much.

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    PriceProcess

    Reviewed Feb. 9, 2017

    When I was checking online to find quotes, TitleMax came out to be the best one. I then went there in person and their process was very smooth. Since the application was digital, it's very quick. They gave me money when I needed it, so I'm satisfied.

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    PricePunctuality & SpeedStaffProcess

    Reviewed Feb. 9, 2017

    I got a title loan with TitleMax. The process was pretty simple but it took almost an hour because their computers are messing up. I filled out the application, they took pictures of my truck, and pulled the credit score. The lending processor was very courteous but because the process took so long and she was dealing with so many other things, I didn't ask questions that I should have. I was really surprised at how much they charge for a loan. For a $1000 loan, paying within the first 30 days, a $128 fee is kind of ridiculous. And for the life of the loan, if I keep it for the 24 months like they wanted, I would have paid back $2600 on a $1000 loan.

    I have always preached never pull the title loan out on a vehicle, ever, to everybody that I talked to. But I understand now because I've never been in that kind of circumstance before. But this time of the year, everybody goes in debt. I appreciate that they got time but I just would never recommend them to anybody. I expected a 27% interest rate, but 127%? That is highway robbery. And then not be told until after everything was signed was a pretty damn shame. Before anything was even done, they should said, "We're gonna charge you more than double of what loan you get.” Then they've said that I pulled this off score of 800. I'd pay to see if my credit score was lower. I just needed it to pay a bill that had gotten missed from Christmas. I could have paid it off early but I'm going to wait for my taxes to do so. It's horrendous, but I'll get that paid off and won't go back.

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    TitleMax
    Response from TitleMax

    Thanks for your feedback James. I am sorry to hear our terms were not summarized until after you committed to the contract. That conflicts with how we train our team members and I strongly urge you to file a formal complaint by calling (800) 804-5368. From there we can contact the appropriate parties and ensure this doesn't happen again. We appreciate your time and business!

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    Customer ServiceStaffProcess

    Reviewed Feb. 8, 2017

    I liked how my girl and my brother-in-law described TitleMax's service and it made me do a credit loan with them. I walked in and the people at the counter asked me what I liked to do. They gave me the information for the loan and explained how everything worked to me. We had to wait for the verification so the process took about 30 minutes but it was all good. They were able to answer all of my questions and they've been pleasant. They had good service. They didn't make me feel like they weren't trying to help me and working with them has helped me a little.

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    StaffProcess

    Reviewed Feb. 8, 2017

    When I applied for TitleMax's loan, we did it electronically on a computer. They let me sign my name, what the loan is for, the total amount, and some other stuff. Then they went over about the insurances and different disclaimers I read through. It took about 20 minutes to do it all. Then the lending processor was very helpful, guided me through the process, and answered any questions I may have had. They did a good job and they gave me the money.

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    Punctuality & SpeedOnline & App

    Reviewed Feb. 7, 2017

    The lending processor at TitleMax was very nice and explained everything that needed to be explained. The application process took no more than 30 minutes. It was easy and quick.

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    PricePunctuality & SpeedStaff

    Reviewed Feb. 7, 2017

    My mom told me to go to TitleMax and they were great. I did a title loan with them and their reps were very polite when I came in. They asked if I did have the proper documentation such as the lien of the title and my ID. They let me fill out my application, gave me the appraisal quote for my car, and gave me a check. It was quick. I was only in there for 20-25 minutes. The interest rate was also great. My overall loan was about $735 and I got $612 so it ended up with a $130 difference. It was an excellent experience.

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    Staff

    Reviewed Feb. 6, 2017

    The reps at TitleMax were very courteous and thorough. They went through the whole thing line per line and explained things that they felt I might have an oversight with several times. They were also friendly and easy to talk with. They greeted me with a smile at the door and a handshake, and asked if I needed anything, a drink of water, etc. It was a pleasant experience and it was easy to work with them. They did a good job for me and TitleMax helped me to meet some expenditures for the kids’ college.

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    Punctuality & SpeedStaffProcess

    Reviewed Feb. 6, 2017

    TitleMax was close and when I got a title loan from them, they provided good service. The overall experience was really good and their rep was great. The process was not as quick as I expected but it was all right. They made it all nice and easy and I didn't have to wait around. It took about 45 minutes and we always had a hard time because it's a motorcycle and a lot of stuff wasn't on the computer. I did it online a little bit but they didn't have a Harley listed.

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    StaffProcess

    Reviewed Feb. 5, 2017

    My recent experience with TitleMax was with this new girl. She downloaded something on the phone when she went out and took pictures of the car after. In the process of downloading, she lost it and had to have me wait. The process was a little bit longer because of what she did. She might not have saved it and if I wasn't a patient customer, I probably would have gone up and left. But other than that, it was a pretty good experience.

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    Punctuality & SpeedOnline & AppStaff

    Reviewed Feb. 5, 2017

    The application process was quick and easy. The lending people were excellent. TitleMax is a real good business. It's like they're running a tight ship.

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    Punctuality & SpeedStaff

    Reviewed Feb. 4, 2017

    Got a title loan from TitleMax and it has been quick, smooth and easy. The rep was really professional and he explained how to do the process of repayment. He was on point with everything he said. He did a good job.

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    Customer ServiceStaff

    Reviewed Feb. 4, 2017

    TitleMax seemed a bit more reputable and didn't seem a little sketchy like the other ones. I got a car title loan and their lending process was easy for the most part. In fact, it was good. The paperwork and everything was done electronically. It only took 30 minutes tops to get a response back about my car, the appraisal, how much I can borrow, and even getting the check. I did have a few questions and the processor was very knowledgeable. She was probably the best part of my TitleMax experience. I needed the money for now and I do have a prepared bank cash for the end of the month and she was able to give me the whole interest day by day. Working with TitleMax made life better for the time being.

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    Process

    Reviewed Feb. 3, 2017

    I had a nice experience with the lending processor when I got a car title loan from TitleMax. The whole process was convenient, although I didn't know the difference in the city ordinances or state laws, so I ended up getting a lesser amount from Arlington than the Fort Worth store.

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    Staff

    Reviewed Feb. 3, 2017

    I did an online inquiry and TitleMax called me later the same day. When I got there, I had to do an application, which took less than 30 minutes, where the rep ran my credit and other information.

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    Staff

    Reviewed Feb. 2, 2017

    Part of TitleMax lending process is false advertising which says "Go to TitleMax. Get your title back." I gave them my title but I won't be able to get it back until the loan is paid off. The title is in my husband's name and we told them that we needed a power of attorney so I could pay the bill when he wasn't available. Then we found out it wasn't done. My husband has to take off from work to go out there and finish the power of attorney. If we take them the power of attorney that we have, they have to send it off to their legal personnel and they have to decide if they'll accept it. It's been a cluster of mess-ups from the beginning. It was an unprofessional experience and I'm very dissatisfied with them.

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    Staff

    Reviewed Feb. 1, 2017

    I previously had a car title loan with TitleMax. I applied in person and it took about 30 minutes to finish. The loan officer I dealt with was good.

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    Staff

    Reviewed Feb. 1, 2017

    The entire lending process took about 30 minutes and the rep was really good. TitleMax gave me a little extra money and I had a good experience with them.

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    Staff

    Reviewed Jan. 31, 2017

    I have experienced nothing but good service from this store and the managers. They always go above and beyond to help me. I always talk to people whom are broke or need a loan and I encourage them to go to TitleMax.

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    Staff

    Reviewed Jan. 31, 2017

    The young lady that took care of me was wonderful, the best, very helpful and took extra time getting me connected to the people that processed my loan. Loved the experience so much better than the Cash Store. Again she was/is the best.

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    PricePunctuality & Speed

    Reviewed Jan. 31, 2017

    I needed money because of medical bills and TitleMax was fast and efficient. I got a motorcycle title loan with them which took about half an hour and there was a couple of guys who got me the help that I needed. I went in, gave them my information, and they were able to do some paperwork. However, I didn't realize how high the interest was gonna be from what I have looked up. But as long as I'm in position to pay it off, there won't be any problem.

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    Reviewed Jan. 30, 2017

    The lending process at TitleMax took a little bit longer than it was supposed to because the tech printer wasn't working at the time. I had to wait around to get that fixed and resolved. But other than that, it was pretty smooth and everything was fine. The processor was pretty good, too.

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    Staff

    Reviewed Jan. 30, 2017

    Very nice and helpful, explains everything to you. I definitely recommend to come and take out a loan. It doesn't take long to get your loan at all. The staff are so welcoming. I really like the TitleMax that is on Antoine Street. The staff there are really great. Thank you.

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    Customer ServiceStaff

    Reviewed Jan. 30, 2017

    The manager and staff were very pleasant and explained everything in detail, and also the Titlemax phone rep was quick and courteous. I was satisfied in the office and on the phone...! The store hours are great and the location is very easy to find as well.

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    Punctuality & SpeedOnline & AppStaff

    Reviewed Jan. 30, 2017

    The application process was quick and easy with TitleMax. All I did was fill out some information, then they checked it and it was a done deal. Everything took about 20 to 30 minutes to complete. Also, my interaction with the lending officer was all good. Even if she is new, she still did a good job.

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    Staff

    Reviewed Jan. 29, 2017

    I am able to keep the car by going with TitleMax over a different lender. The overall lending process was okay. It wasn't very problematic at all and it took about half an hour. My interactions with the lending processor were very informal and kind too.

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    Customer ServicePunctuality & Speed

    Reviewed Jan. 28, 2017

    It was all right with TitleMax. The overall lending process was fast and easy. The lending processor was also able to answer any questions I had, and has relieved the stress I had and solved the issue I was having a little bit.

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    Customer ServicePriceStaffProcess

    Reviewed Jan. 28, 2017

    I had an excellent experience with TitleMax for my auto title loan. Their interest percentage was right and better than the others. Their customer service was also great. They were friendly people and made me understand the payments and all that. They were very professional. The process was easy and convenient and was done in about 30 minutes. TitleMax solved the issues I was having.

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    Punctuality & SpeedStaff

    Reviewed Jan. 27, 2017

    I had a good experience getting a car loan from TitleMax. The overall lending process was quick and I also had a good interaction with the lending processor. I enjoyed their service and I would recommend TitleMax to other people.

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    Punctuality & SpeedStaff

    Reviewed Jan. 27, 2017

    I obtained a car title loan from Titlemax and their overall lending process was easy and didn't take long. I got in there office, did the process and got out. It was fast. The lending processor was also nice. We talked while the process was being done. She made me feel comfortable too. Working with TitleMax helped me out and it came in handy.

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    Reviewed Jan. 26, 2017

    I got the loan from them a little while ago and the overall lending process was simple. I went in and they looked at my vehicle and made sure the paperwork was right. It was in and out and wasn't too bad. My issue with them is that I work out of town and I have to pay in a specific store. It'd be a lot easier if I could make the payment online.

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    Reviewed Jan. 26, 2017

    The lending process at TitleMax was simple. I went in with the titles for my car and talked to them about what their loan payment structures were like, their interest rates, and their repayment strategy. Filling up the forms just took a few minutes. I've used pawnshops and other short-term loan services in the past and TitleMax is cheaper than the others. My credit’s also not real great so working with them was a reasonable strategy for me and I didn’t lose anything in the process. I've only had a couple of interactions with my lending processor but they’ve all been positive. TitleMax has built a name for themselves and it was a helpful and painless experience with them. It was what I expected.

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    Staff

    Reviewed Jan. 25, 2017

    TitleMax was awesome. I heard about them online and I obtained from them a car title loan. They rated my car at a value of approximately a little over $900 and all I needed was $600, and so it was that great with them. I had a little bit of moving space if I needed it. The lending processor was courteous and knowledgeable as well.

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    Punctuality & SpeedStaffProcess

    Reviewed Jan. 24, 2017

    So far, it has been a good experience with TitleMax. The overall lending process was quick and easy. It was a painless process. The lending processor was also very courteous and very helpful the first and second time. I would recommend TitleMax to other people.

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    Staff

    Reviewed Jan. 24, 2017

    It was convenient to get a title loan from TitleMax and the overall lending process with them was pleasant. I did speak with the person who assisted me through the lending process and we talked about what was gonna be convenient for me, the process of filling out the paperwork, and the repayment process. However, when I first went online to get some idea of what I could borrow in a title loan, the estimated amount was far less than what I was able to borrow. I thought that was a little bit of misrepresentation. So one should not believe the estimate that they get online. They have to go into the store to get an accurate picture of what they can borrow. But I would recommend TitleMax nevertheless. They were there when I needed them.

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    StaffProcess

    Reviewed Jan. 23, 2017

    I went looking for a place to do a title loan on my Can-Am Spyder motorcycle. I decided to go with TitleMax and it was a very, very good experience with them. All in all, the lending process was not too bad. They had one minor mishap though and it was something to do with the pictures taken. They had to go back and do it with the actual camera instead of the phone that they were using. For some reason, it was too grainy or something for the people to approve. Besides that, everything was fine. The lending processor and the manager of the location I went to were absolutely great. The lending processor did what she could to try to push the process as fast as possible and get it going.

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    Staff

    Reviewed Jan. 22, 2017

    I just started using TitleMax's services. The representative that I dealt with was nice and working with TitleMax has helped me a lot. I don’t have any complaints, and I am happy with them.

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    Price

    Reviewed Jan. 22, 2017

    I'm on my 3rd loan from TitleMax... been 100% great every time... I was hoping for a little more this time, but I got enough for what I needed. The interest sucks, but such is life. I would NEVER go any place else.

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    Punctuality & SpeedStaffProcess

    Reviewed Jan. 21, 2017

    One year ago, I used TitleMax's lending service for a car. The process was completed in 30 minutes. The people at TitleMax helped me out very well. When I got a late payment, they worked with me and I felt very good.

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    Staff

    Reviewed Jan. 20, 2017

    TitleMax was close to our business and their overall lending process was fine and easy. It was completed for about 30 minutes and in the same day I applied. The lending processor and I had a good interaction. They're a very nice and polite people. I got a car title loan and it helped me at the time that we were looking for help for money. It was a good opportunity to get money at the right time. Overall, it was an excellent experience.

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    Punctuality & SpeedStaffProcess

    Reviewed Jan. 20, 2017

    TitleMax's location was closer to me and they were able to give me a loan through my car when I needed it. The girl who I worked with was very nice, professional, and informative. She went over everything and made sure I understood before I signed anything while a lot of people would just want to rush the customer through a process like that. The experience was refreshing as she told me how the process works, what's going to happen, and the responsibilities that are on my end. The process was quick, easy, and painless which was great. Working with TitleMax had saved us. I made a mistake in a bill due date and if we didn't get the money, we would have lost our electricity and it’s winter. If TitleMax was not able to help us, I don’t know what we would’ve done. We have four kids still at home and one has some severe health problems. TitleMax was a lifesaver when I didn’t have anybody to borrow from.

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    Staff

    Reviewed Jan. 19, 2017

    I had a transaction with TitleMax in December for a van. Overall, the lending process was great. I have no complaints. The representative I dealt with was very knowledgeable and awesome. It was a good experience.

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    Staff

    Reviewed Jan. 19, 2017

    TitleMax helped me through the holidays. Their lending process took about 20 minutes, and the lending processor explained everything outright. He was very courteous. It was an easy experience with them, and it wasn’t painful.

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    Reviewed Jan. 18, 2017

    I got a car title loan from TitleMax. The lending process was very good and I didn't have any hiccups. It took roughly 45 minutes, which was a little longer than I wanted, but I understand that those things can't be rushed.

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    Punctuality & SpeedStaff

    Reviewed Jan. 18, 2017

    I got a title loan from TitleMax and it was very easy and quick because the rep was multitasking. As the application was going through, she helped another customer, then came back. They were very nice and explained everything. The explanation on how the loan worked took so long and that was very helpful because sometimes, I get a loan and they don't explain everything. I was there for about an hour and it was a good experience.

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    StaffProcess

    Reviewed Jan. 17, 2017

    It took me about 45 minutes to get a car title loan from TitleMax but I waited in there for probably an hour. I had an idea about the process but their rep answered my questions and explained everything. He was very nice and helped me out a lot. I got a little bit less than I needed to get but it was good and understandable.

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    Price

    Reviewed Jan. 16, 2017

    My husband and I have been dealing with TitleMax for about 3 yrs. Whenever they get a new GM they want to cause confusion, coming in demanding payments. As long as a payment is made by agreement there shouldn't be an issue. But because the last GM had an issue with me quote unquote they feel as though they have to come a bit as a threat. We are the reason you are in business, we keep the business afloat. This will be our last year with them and they will never get a referral from us!!! Boycott!

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    TitleMax
    Response from TitleMax

    Lagretta, I am so sorry your latest experience with TitleMax has caused you to boycott and distrust us. I hope you don't let the actions of one person change your entire opinion of us. To this point, I urge you to call our customer service line at 800-804-5368. From there we can formally file your complaint and appoint the issue to the appropriate parties. We appreciate your business!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 16, 2017

    I've always dealt with TitleMax when I lived in South Carolina. They helped me a lot around the time that I really needed it and everything went by fast with them. They broke down each deal with me and explained each page thoroughly so I won't have any misunderstanding. If I ever had any problems, they worked with me. The last two times I went to them, I talked to the same lady rep. She seemed knowledgeable of what she was doing, and wanted to make sure that if I had any questions, I'll give her a call so we can work something out. Sometimes, the lending process is fast, but last time it wasn't, because a lot of stuff happened with me physically. But they still took their time and I never got harassing phone calls. So I recommend TitleMax. You will get your title back if you deal with them.

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    Staff

    Reviewed Jan. 16, 2017

    I went to another lender where they were charging me $250, so I went with TitleMax to get a title loan. The lending process took an hour and I had pretty good interactions with their lending processor. It was a good and very helpful experience.

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    Staff

    Reviewed Jan. 15, 2017

    I had a transaction with TitleMax on the 30th of December, which took three hours. The lending representative was cool and respectful. The only thing is that I was stuck in there for many hours, but other than that, everything was okay. I had no complaints.

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    Reviewed Jan. 15, 2017

    Interactions with their loan processor were good and I'd recommend them.

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    Customer ServicePricePunctuality & SpeedProcess

    Reviewed Jan. 14, 2017

    TitleMax was close and they have good ratings online so I got a car title loan from them. Their process was fast and convenient. It was completed in 45 minutes. However, I was a little frustrated with the lending processor because when I asked what the monthly payment on the title loan would be, he quoted me one price and it ended up almost $500 more in the end. I was upset and irritated that I did not get a direct answer as I had expected to.

    I got the money that I needed in order to satisfy the issues that I had at the moment. But because of the situation that I went through with the title processor, and the manager taking a nonchalant attitude towards the situation, and being misquoted with something that was incredibly important, I won’t use TitleMax again. They need to have a better way of determining the total required payment than just looking it up on a bunch of different sheets. They really didn’t do much explanation regarding the process either.

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    Punctuality & SpeedStaffProcess

    Reviewed Jan. 13, 2017

    I was backed up on my mortgage and my wife lost her job. She got a job but we’ve got to let the checks in and it takes a while with everything to start kicking in. I was behind and down to the wire. I’ve done all I could do and TitleMax was very helpful. I will refer them. They're the most popular and I figured they're the most legit lender. It was the first time I ever did it and the process was very simple and very quick.

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    StaffProcess

    Reviewed Jan. 12, 2017

    The lending process at TitleMax took an hour or two because it was raining and they couldn’t process the pictures, but overall it was fine. Their rep was professional. Even though we know each other, she kept it real and told me that it was going to take a while because of the rain. They needed us to do a little of paperwork that we thought we didn’t have, but it was an easy process. We have a two-bedroom house over at Homewood and I used $1,200 for the down payment, and the title loan helped out a lot.

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    Punctuality & SpeedStaff

    Reviewed Jan. 11, 2017

    I got the car title loan from TitleMax and the whole process was very easy. It's basically a little bit of moolah because my daughter started college and she got a car at the same time. The people that I've dealt with were really nice.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Jan. 11, 2017

    I saw TitleMax when I drove by it and really didn't know what it was. I called them on a Friday and started inquiring about what they did and things of that nature and a young lady explained. Then I went in to visit the Monday right after. I got a title loan and the lending processor was very friendly and real cool. We laughed the whole time. I was a little concerned and nervous since it was the first time I was doing something like that and he answered all of the questions I had, secured me, and made things easier for me. However, I didn't much like the interest rate, but I needed it because I was desperate for a school. Other than that, the experience was okay and didn't take that long at all.

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    Process

    Reviewed Jan. 10, 2017

    I got a loan for an automobile processed almost thirty days ago from TitleMax. The process was very smooth and not intimidating at all. Everybody was warm and very accommodating as well. I am happy with them.

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    Punctuality & SpeedStaffProcess

    Reviewed Jan. 10, 2017

    Getting a car title loan from TitleMax was convenient and easy. The people were very nice to me, too. The ladies there were cool and didn’t give any attitude. It took a little while for me to understand the process but TitleMax helped me solve some issues. I needed the credit and it got me to pay some bills really quickly.

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    Punctuality & SpeedStaffProcess

    Reviewed Jan. 9, 2017

    I heard about TitleMax from two different people and their lending process was fast and easy. It took about 45 minutes to an hour for the process to be completed. TitleMax also had nice people to talk to as well!

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    Reviewed Jan. 9, 2017

    I got a title loan from TitleMax and the process took about 15 minutes. TitleMax helped me get rid of some debts. They didn't give me what I wanted but I had to get what I could. The loan processor was good as well. I would recommend them.

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    Customer ServiceStaff

    Reviewed Jan. 8, 2017

    It was wonderful with TitleMax. I obtained from them a car title loan and the overall lending process took 10 minutes, which was quick. The customer service or lending processor was great and explained everything. She went over everything as needed and there was no question in the end. Working with TitleMax helped me a lot with some of the bills.

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    Punctuality & Speed

    Reviewed Jan. 8, 2017

    Getting a car title loan from TitleMax was pretty quick and painless and took around 20 minutes. The lending processor was really nice. They gave me the money I needed to get a divorce so that was a plus.

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    Punctuality & SpeedStaff

    Reviewed Jan. 7, 2017

    I was inquiring online about TitleMax and they set me up for an appointment, and I ended up at the location that was close to my house. The lending rep that I dealt with was thorough, very nice and quaint, caring, and she was quick. Working with TitleMax saved my end-of-year. It was my bail-out and I needed it. They did exactly what I needed them to do. Overall, I’m satisfied as long as I can make my payments on time which I’m very sure I should have no problem at all.

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    Punctuality & SpeedStaff

    Reviewed Jan. 7, 2017

    TitleMax was the first place I went to for a small car title loan $350. The rep I worked with was a good person, very smart and fast. She got me in and out of there in about 45 minutes and it wasn't as long as I thought it was going to be or as bad as I thought it was going to be. I'm glad they have new computers and things up in the stores now that she could see it from the screen. It made the paperwork a lot easier. It was a very good experience and I liked that they're very nice people. Also, they're not calling and bugging me all the time. I'll do more business with them in the future.

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    TitleMax
    Response from TitleMax

    Thanks for the awesome feedback Sim. We appreciate your business!

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    Staff

    Reviewed Jan. 6, 2017

    One of my friends told me to try TitleMax so I did with a car title loan and the lending process was very good. The people there were really friendly and didn't make me feel bad about taking out a loan. They worked with me and talked to me about other things outside of me sitting in there and getting a loan.

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    Customer ServicePunctuality & SpeedStaffProcess

    Reviewed Jan. 6, 2017

    I was doing research online when TitleMax popped up. I got a phone call shortly after I had filled out a little thing online. They called me to make sure that it was the process I wanted to go through. Then, they connected me to the folks at TitleMax. And then, that day, when I went, the process was easy too. It was fast and took 15 minutes. Customer service was great. One of the reps gave me a card if I'd have further questions. They were very helpful and friendly. I brought my three-year-old with me and they even interacted with her. Everything they did was spot-on.

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    Staff

    Reviewed Jan. 6, 2017

    The guy who I dealt with at TitleMax was very nice and polite. His name was Fernando and he explained to me all I needed. I was explaining to him that I was on maternity leave and I haven’t gone back to work yet so I had to do my car title loan to make ends meet until I go back to work. He was very helpful with that and took care of everything. He told me that it would be okay. It was a very easy lending process. I was in there less than an hour and got what I asked for. TitleMax was convenient, understandable and can get the job done.

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    Customer ServiceStaffProcess

    Reviewed Jan. 5, 2017

    I got a title loan through TitleMax last year and this year. The process was fine and wasn't long. The longest part was waiting to see someone. When you only have one person in an office working, it takes a long time to get in there but their staff did great. They answered all of my questions and it was a good experience.

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    Process

    Reviewed Jan. 5, 2017

    I totally needed money and TitleMax was the only one whom I didn't have to present a bill. I got a car title loan from them and I thought I was going to get a little more than what I got for it. But I was fine with it. The lending process took only 30 minutes and the lending processor was nice and cool.

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    Reviewed Jan. 4, 2017

    It was good with TitleMax. I obtained a car title loan from them and the overall lending process was easy. It took five minutes for the process to be completed and it was all right as well with the lending processor.

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    Staff

    Reviewed Jan. 4, 2017

    I used TitleMax for a title loan on a vehicle, and it was a very good experience. The lending process and the people were good.

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    Customer ServicePricePunctuality & SpeedStaffProcess

    Reviewed Jan. 4, 2017

    I tried different lenders and TitleMax was the cheapest as far as the price. The process was fast and took less than 30 minutes. The guy who helped me was really nice. There was good customer service. The loan helped me out and I would refer that TitleMax location to other people.

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    StaffProcess

    Reviewed Jan. 4, 2017

    I got a car title loan from TitleMax. They gave the paperwork to me, and the process was completed in 30 minutes. Then they put a check, which Wells Fargo cashed for free since they are affiliated with them, so that's good, too. Their reps were friendly as well.

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    Punctuality & SpeedProcess

    Reviewed Jan. 3, 2017

    I got a car title loan from TitleMax. The process was very simple and quick. It took 45 minutes and then they gave me the money. Everything about the loan was positive. My experience with them was a great opportunity. I was able to pay a bill thanks to TitleMax.

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    Punctuality & SpeedStaff

    Reviewed Jan. 3, 2017

    I was looking for a local title pawn place in Augusta. I went with TitleMax and it was great with them. The lending process didn't take long at all. My interaction with the lending processor, who was very fast, friendly, and a people-person, was the best. I didn't get what I wanted but I did get something. Working with TitleMax came in handy especially that I was late on a couple of bills and I had to catch up. I have recommended them to some people.

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    Staff

    Reviewed Jan. 2, 2017

    I called TitleMax because I was looking for a loan, and then I stopped by their office. The overall lending process was really easy and it didn’t take long. It took 15 minutes. The lending representative was very nice and he explained everything.

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    Punctuality & Speed

    Reviewed Jan. 2, 2017

    I got a car title loan from TitleMax and the lending process was easy and went pretty quickly. Everything went smoothly with their lending processor, too. It was a first time experience and it went pretty good.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 1, 2017

    I pass TitleMax every day when I'm coming home from dropping off my husband and picking him up from dialysis. When I needed some quick money, I tried somewhere else and they were being too difficult. That's when I thought about TitleMax. They're great and I didn't have to wait too long and be bothered by anything or unnecessary wait time. The rep I worked with was fast, polite and kind. She was also very nice and very helpful. She told me to start filling up the application which I did on the computer and at my own pace. I'm not computer savvy so she was very understanding. She was helping another customer then she kept getting phone calls, so she was really dividing her time up between all of us. I got my car title loan in no more than 30 minutes and I was happy with the service. They're awesome. My loan helped me get everything straightened out with the holidays when all my budget had gone to craziness.

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    Punctuality & SpeedStaff

    Reviewed Jan. 1, 2017

    I got a car title loan from TitleMax and just started this weekend. It's the first time I used them. The lending representative was so fast.

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    Staff

    Reviewed Dec. 31, 2016

    TitleMax was recommended when I did my application online and I went there and got a title loan. The lending process was pleasant. Their staff was very polite and explained everything about how it worked to me. It took about 35 minutes, everything was electronically done on the computer. I was able to do what I needed to do. I'd recommend them.

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    Customer ServicePunctuality & SpeedStaffProcess

    Reviewed Dec. 31, 2016

    I got TitleMax on the interweb and started doing the process online but somebody called me before I even finished, so I was pretty impressed. I got a title loan and the overall lending process was under 30 minutes. The lending processor was very friendly and straight to the point. Working with TitleMax has been very helpful to me. TitleMax is a good place to go certainly if you want to get your business taken care of quickly.

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    Customer ServiceStaff

    Reviewed Dec. 30, 2016

    Just before Christmas my title loan was down to $200. Made a part payment of 60.00 and told them that I would return after Christmas with the remainder of the payment. On Dec 26 they called but I was at home. No call on the 27th or 28th.. (You know when you miss a payment they harasses you to death.) Well woke up getting ready for work and car was gone. Called and their employee said I broke a verbal agreement to come back and pay after Christmas. Now I owe $521.00 and I don't have it due to Christmas... This is a way to scam good hard working people out of their money when they're near the end of the loan... Shame! Shame! Shame! on you!!!

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    TitleMax
    Response from TitleMax

    Thank you for contacting us! We’d like to help. Please contact us at (800) 804-5368 and one of our customer service representatives will be happy to assist you. You can also use the “Chat Live” option at www.titlemax.com or stop by the TitleMax location you have been working with. To find the stores information, just go to this link and type in your zip code: http://www.titlemax.com/store-locator/. Thank you.

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    Price

    Reviewed Dec. 30, 2016

    I got a car title loan from TitleMax and the lending process was completed in 30-45 minutes. It was a walk-in and walk-out process waiting on paperwork. Out of the ordinary, the office was empty and there was only one other guy in there. Working with TitleMax is going to cost me in the end, but I needed it especially that I'm a contractor. Overall, my experience with them was okay.

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    Customer Service

    Reviewed Dec. 30, 2016

    Getting a title loan from TitleMax was a 20-minute process at most. I typed in my information online, somebody gave me a call, and connected me to a branch that was near my house. After work, I went there. I brought all the forms of ID, title and the car that I needed to bring and they took pictures. It was a great interaction with their processor. The money I got helped me straighten out my situation.

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    StaffProcess

    Reviewed Dec. 29, 2016

    I had my car title pawned and the process was smooth. I talked to somebody in person at TitleMax, who was friendly, but a lot of things were done by computer. The amount I got was lower than what I originally did online. I didn’t get as much as I thought I would get.

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    TitleMax
    Response from TitleMax

    Thanks so much for your feedback Richard. I'm so sorry our in-store appraisal did not live up to your expectations, but I so glad the service you experienced was smooth and friendly. We appreciate your business!

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    Staff

    Reviewed Dec. 29, 2016

    I fell into a little bind because I was hospitalized and needed a little bit of money. I’m from Texas so I didn’t know much what was going on here in Vegas. So when my neighbor told me that TitleMax lends money, which can be paid back with interest, I went with them. Genaro, the TitleMax rep, was awesome. He had nothing but proper manners and was very professional and nice. I had just gotten out of the hospital and he even tried to offer me a bottle of water. Overall, TitleMax is good.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 28, 2016

    I got a loan from TitleMax using my car title. My wife called to get my documents in order and I visited a local branch. They looked at my car and made a phone call to the corporate office to confirm an amount that they would be able to lend. Then I filled out the documents and left that day with the check. It was good and fast. Start to finish was between 30 and 45 minutes. The staff was very friendly, and even the people who called me initially when I inquired online was prompt.

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    Punctuality & SpeedStaff

    Reviewed Dec. 28, 2016

    TitleMax helped me out tremendously in a good way and for what I needed it for. The overall lending process was wonderful. It was quick, easy and very friendly. It probably took 20 minutes. The lending processor was very knowledgeable and courteous as well.

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    Price

    Reviewed Dec. 27, 2016

    I got a car title loan from TitleMax and my experience with them was okay. The overall lending process took about 30 minutes. When we first went into the store, it took about 30 minutes before anyone came up to the office. We were alone for about 20 minutes. It was good with the lending processor too. The only thing that bothered me was that they gave me a higher quote online than what I was able to get in the store. I thought it has to do with the mileage but even online, it asked the mileage and it gave me that higher price.

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    StaffProcess

    Reviewed Dec. 27, 2016

    I got a title loan from TitleMax and it helped me as far as Christmas time. They have nice and polite people. They go straight to business and I didn't have to wait. The whole process took about just 30-45 minutes.

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    PricePunctuality & SpeedStaff

    Reviewed Dec. 26, 2016

    I have never done a title loan before and I know they’re expensive and I hated to do it, but I had to because I needed to get some stuff taken care of. I got in a little bind and TitleMax helped me out really well. I got a title loan from them for a 3500HD Pickup truck. The lending process was easy, but it took a while. It took 45 minutes. The phones kept ringing and every time the rep got ready to do something, then something happens, and she’ll have to do something else and it took forever. The store that I went to need more people there to help them out.

    The lending rep was courteous, very appreciative and was good to me. The manager that was working there didn’t help out, and he went in the back area and took a break. However, the other workers including the lady that took care of me were great. Working with TitleMax released a lot of my stress. It was good to have somebody like them and somewhere to go to. I enjoyed my experience very much. I greatly appreciate their help.

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    Customer ServiceStaff

    Reviewed Dec. 26, 2016

    I called TitleMax and talked to someone who told me that I could go to their office in Riverdale, but I couldn't make it to Riverdale. So, I went to their office in Lovejoy. The lending process took less than 30 minutes and I asked the lending processor the procedure, especially that it's my first time trading my title, and she went over it with me and told me what was what. She did do a good customer service with me. I'll be bringing my friend to TitleMax as well.

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    Punctuality & SpeedStaff

    Reviewed Dec. 25, 2016

    I got a car title loan from TitleMax, and the overall process was very good. It took half an hour, and it went well. The representative was very friendly, professional, and helpful - she did a good job. My experience has been quick, easy, and convenient. Going with TitleMax is an easy option if ever anything’s needed.

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    Punctuality & SpeedStaffProcess

    Reviewed Dec. 25, 2016

    I feel like companies that are known best and succeed within their field are more reliable. People wouldn't keep going to them and giving them their business if they were like scam artists. For this reason, I went for TitleMax for a car loan. Their process was fast, easy, and understandable. It took only 30-45 minutes. Their lending processor was very nice and knowledgeable. She explained everything very well. My complaint though is I haven't even received my bill. I knew that it's due this month. I already sent the check off and I'll wait a few more weeks to see if I receive anything. I wish they had some sort of online account to where one could log in, see the balance, and pay bills online.

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    Customer ServicePunctuality & SpeedStaffProcess

    Reviewed Dec. 24, 2016

    The commercial about TitleMax seemed like they have an easy process. And it was cool that within 15 minutes from when they called me, they set up the appointment in a local branch. But I couldn't go that day because I was already too late. The next day, I made it out there then I had someone from the branch call me to confirm that I was going to come over. It went fast and was very easy.

    They were very friendly too. I spoke to their rep, and the manager came over. She introduced herself and was there assisting the rep with any questions. But the rep spoke a little fast and a couple of times, I had to ask her to repeat what she was saying. And I was only able to understand the process because of the background that I have working in banking. But the rep was very nice and informative and made sure that I was understanding the process. I was able to get a loan and I'm happy with everything. I needed some funds and the loan got me out of a bind. Everything was pleasant and easy. And I like that I've received a couple of phone calls. TitleMax has great customer service.

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    Punctuality & SpeedStaffProcess

    Reviewed Dec. 24, 2016

    The process was great and I got it in less than an hour. Their loan representatives were very nice, professional, and very fast. TitleMax helped me get through a hard situation until my other check comes in. They were very efficient and very good in what they did, and I would recommend them to anybody. I really appreciate how they helped me out.

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    Staff

    Reviewed Dec. 22, 2016

    Overall, the lending process was great. It took a little time, though, but that was because of me and not the person that was there. There were some requirements that I had to have with me, and I had to go back and get these. But other than that, everything was good. The reps were very patient and helpful.

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    Punctuality & SpeedProcess

    Reviewed Dec. 22, 2016

    I got a car title loan from TitleMax and the lending process was completed in 30 minutes to an hour. The lending process was easy and the lending processor did great, was fast and took care of me especially with the requirements. I was able to get my title back and working with TitleMax was so good that I want to pay them back now and that's it. It went great, overall.

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    Reviewed Dec. 21, 2016

    I have a car title loan with TitleMax. Their lending process was pretty good and the loan helped me. On the other hand, I would like to be able to simply call and make the payment through my card every month.

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    Staff

    Reviewed Dec. 21, 2016

    The experience with TitleMax was awesome. It was wonderful. They're really good people over there and I'm very excited to be dealing with them in the future. I would recommend them to others.

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    Punctuality & SpeedStaff

    Reviewed Dec. 20, 2016

    A cousin of mine went through TitleMax and she didn't have a bad experience with them so I partnered with them, too. Their lending process went by pretty smoothly and quickly. Everything happened within 30 minutes to an hour. Their rep was awesome - very nice and helpful. It was a good experience.

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    Staff

    Reviewed Dec. 19, 2016

    We got a title loan from TitleMax. They were very busy so the lending process took a little bit longer, but the service was okay. The lending agent communicated good and let me know about all the information I needed to know. He helped me a lot. Working with TitleMax was good. I have to pay bills so I needed the money. My experience was great. I will go back to them.

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    Customer Service

    Reviewed Dec. 19, 2016

    Everything was fine with TitleMax when I got a car title loan from them. Everything was nice and sufficient with the lending process, and it was what I was hoping for. The lending processors were knowledgeable and able to answer all my questions.

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    Staff

    Reviewed Dec. 18, 2016

    I saw TitleMax on TV and their process was convenient, around 30 minutes or less. Their rep was okay and provided clear advice.

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    Punctuality & Speed

    Reviewed Dec. 18, 2016

    At the moment, my daughter is graduating from college so I needed the service of TitleMax. I got a car title loan from them and it was okay. I was in a hurry and the lending process was fast. It went great with the lending processors as well.

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    Punctuality & SpeedStaff

    Reviewed Dec. 17, 2016

    I got a car title loan from TitleMax and it was simple, fast, and easy. I had issues with the computers but it wasn't that bad and I was in and out within 45 minutes. I filled out the simple paperwork and the lending processor went out and looked over the truck, came back in, and sent out the paperwork. The lending processor was really good and awesome. He explained everything to me and took care of all the concerns that I had. He let us know what was going on and what was the holdup since he was having problems with the system. He helped and kept me advised all the way, told me exactly that to do, how to pay off the loan and if I can pay it off faster that'd be recommended. TitleMax helped me out when I was in a jam so I'm grateful for it. I appreciate that I got the money.

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    Punctuality & SpeedStaffProcess

    Reviewed Dec. 17, 2016

    I liked the way TitleMax presented themselves and their office where I live is really good, so I went with them. They helped me get a loan for my truck. The process was great. Their service is fast. I spoke with the general manager, Dwayne, and he is a really good guy. He got me in and out, which was what I liked about it. He treated me with respect and courtesy and got me the loan, and I'm grateful. It was a great experience.

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    Customer ServiceProcess

    Reviewed Dec. 16, 2016

    We got a car title loan from TitleMax and we found the lending process pretty easy. It was our very first time acquiring a title loan so we had a lot of questions and the branch manager helped us that night and answered every single question. If we didn't understand, he would go and explain it better. The process went good and everything went smooth. Great customer service and we did not feel pressured or rushed on making the decision of the loan. It was a good experience.

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    PricePunctuality & SpeedStaffProcess

    Reviewed Dec. 16, 2016

    I obtained a car title loan from TitleMax. Some friends of mine told me to go there, and that TitleMax would get me in and out and I don’t have to wait for anything if I needed emergency money which we did at the time. The lending process was completed in 20 minutes and the lending processor was very nice. She wasn't too pushy about anything. She explained everything in a very respectful manner and answered all my questions that I needed to know. It was a simple, affordable, quick and good experience overall.

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    Customer Service

    Reviewed Dec. 15, 2016

    My overall experience with TitleMax was great. Likewise, customer service was great. It was pretty much easy transactions, and wasn't as hard as I expected it would be. I didn't have to wait too long, and everything was explained to me.

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    Punctuality & SpeedStaff

    Reviewed Dec. 15, 2016

    A TitleMax office was put in my town a couple months ago and my friend works there so I ended up using them. I felt more comfortable going to him because he was my friend and I've never had a loan. Their lending process was good. It only took about 30 minutes to be completed. It was raining really hard when he had to go outside to take pictures of my car so I felt really bad, but he was very professional. It went through quickly but I still got to understand everything that he was saying. He was very thorough. Through TitleMax, I was able to pay for my lawyer. I felt really comfortable doing it without feeling that my business was being exposed. Overall, it was very easy and nice.

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    Customer ServiceStaffProcess

    Reviewed Dec. 14, 2016

    I got a $2,000 loan against my car title with TitleMax. It seemed to me that if all they did was work with titles, they’d be a better way to go. The lending process was okay but the customer service sucked. I wanted to think about the loan some more because it was lot of money to me but their rep told me that I can always recant so I went with it. Then I went back and recanted the loan.

    Two days later, I went back because by then I had the time to talk to my husband and find out what he really wanted to do and if he really wanted to pay the penalties and all of that. Then the rep said, “Now you know you only get one recant. So, you’re stuck with this no matter what when you walk out of here.” He didn’t tell me that until after I had signed the agreement. I feel like they didn’t tell me the protocol or the consequences before I signed. I understood the policy but it should definitely have been told to me when I did the first one. Because then I would not have ever gone with it the first time. I had thought that I might want to look into a different place because I wasn’t happy with what was going on.

    The customer service person was very pushy. He told me we have already done a lot of work. I feel I got stuck and I'm not happy. I won’t use them again. The process was pretty clear and simple but the wait time was not. There were also those little things that weren’t in the contract. Or they may be on the contract somewhere but of course I have that on file at home so I can't go through and look to see where it says I'm only allowed one recant. And my car is $15,000. I only borrowed $2,000. They said I can come back in and get another title or another loan but there’s no way that I’m gonna go back to them.

    The lies that are told to people blows me away. Their procedures need to change. It is not set in place to satisfy the customer. They also need to be more informative to the customer. TitleMax is something that I am totally against. I think their fees are outrageous. I got a loan for $2,000 and they took my $15,000 car. If anyone is in the position that I was in, I would tell them to go in with open eyes.

    Nevertheless, TitleMax is comparative in the industry. Also, when I walked in and sat down, they offered me a bottle of iced water and I thought that was very kind of them. I like stores that do that. I like to be treated like I’m the only one there. The girl was also right on the process. She told me what she was doing at all times and she was in my sight all the time. But the second guy may have been a little bit unfamiliar with things. He was walking away and not telling me where he was going.

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    Response from TitleMax

    Jodie, thank you for taking the time to leave such awesome feedback. Reviews like this help us understand what we are doing right and what we are doing wrong. I will definitely share this with our team. Additionally, I want to provide you with our customer service number: 800-804-5368. If you feel you were misinformed or treated poorly, please call us and file a formal complaint. That way we can log it and notify the appropriate parties. Thanks again for the review. We appreciate your business!

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    Punctuality & SpeedStaff

    Reviewed Dec. 14, 2016

    The lending process with TitleMax for the car title loan was quick, efficient and convenient. However, the personality of their lending processor was a little less than professional, but still okay. Working with them solved the issue that I have.

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    StaffProcess

    Reviewed Dec. 13, 2016

    A friend of mine recommended TitleMax to me. He hadn't actually gone in there himself, but he said he heard good things about it from other friends so I went in and got a loan. Their team were super friendly. They were knowledgeable about all their policies and answered all of my questions. They were trying to help me out. It didn't feel like they were trying to take my car away from me. I felt like they actually were trying to give me money so I could go do my business and actually have a good deal. I didn't feel like they were to trying to con me. Their service was great and wasn’t long at all. It took only 30 to 45 minutes and the overall process was convenient and super easy. It was my first getting a title loan and it was just a breeze.

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    StaffProcess

    Reviewed Dec. 13, 2016

    I obtained the traditional car title loan from TitleMax and it was an easy process. It was on a Saturday and there was only one person there. The lending processor had another customer in front of me. The computer fouled up, but it was no big deal as the whole process took about an hour. She was really nice. Everything was good. They can keep doing the good job they're doing.

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    TitleMax Company Information

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    Company Name:
    TitleMax
    Year Founded:
    1998
    Website:
    www.titlemax.com

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