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TitleMax Reviews

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About TitleMax

TitleMax is one of the largest title lending companies in the nation, offering car and motorcycle title loans at competitive rates. It strives to provide a superior level of customer service as it helps thousands of people get the cash they need with a title loan. The company has thousands of convenient locations.

Visit www.titlemax.com
Pros
  • Receive up to $10,000
  • Get funds in as little as 30 minutes
  • No bank account required
  • No credit score requirements
Cons
  • Pawns only available in Georgia
  • Loans only available in 14 states

TitleMax Reviews

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    How do I know I can trust these reviews about TitleMax?
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    Page 29 Reviews 3975 - 4125
    Verified purchase
    Punctuality & SpeedStaffProcess

    Reviewed May 21, 2019

    I was in need of some money for bills. I googled TitleMax, looked at the reviews and got my loan through them. The process was really easy, simple and very fast. The reps were very friendly. TitleMax helped me with the little jam that I had.

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    Staff

    Reviewed May 21, 2019

    I was googling some stuff and I saw TitleMax. A friend of mine was telling me about the one in Kennett and so, I went and tried them out. I got a personal loan and the lending process was great. It took 15 minutes and it was very easy than I ever thought it was gonna be. The rep was very patient with me and she was easy going. With TitleMax, I was less stressed and I would recommend them to anybody.

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    StaffProcess

    Reviewed May 20, 2019

    TitleMax got me out of a bind. I got a title loan for my vehicle and everything went real smoothly out there. The people were very polite, nice and helpful too. The process took about an hour. But I had to come home and get something I didn’t bring up there so it took a little longer. Had I brought that, it would’ve probably been done in 30 minutes. Also, the payment was gonna be due on the 29th and I had to move it to the 1st because that’s when I get paid and they worked that out. It went okay. Then I got money right then, through a check. The process was easy and convenient.

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    StaffProcess

    Reviewed May 20, 2019

    I felt comfortable going to TitleMax and I would gladly share it with people I know who may do a title loan. I will feel confident doing so because they were fair and upfront. The process didn’t take long at all. I had to fill out some papers and give some information on people that know me, as references. The people there were very helpful and friendly, and they explained everything to me. Nothing was left in question.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed May 20, 2019

    The reviews for TitleMax were good and that was one of the reasons why I got it. I went for a title loan and the process was good. It was quick, about 30 minutes. The customer service was also good. The rep was very friendly. I was going through something, so TitleMax helped me out a lot by giving me the loan.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed May 19, 2019

    The rep from TitleMax was lovely. I liked her personality and her customer service attitude. She was a good person and she helped me out. She explained everything like she was supposed to so I could get a better understanding. Whenever I didn't understand it, she made sure I did. The lending process for the title loan that I got was also quick and efficient. It took about half an hour. I don't have any bad experience with them.

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    Punctuality & SpeedStaffProcess

    Reviewed May 19, 2019

    The loan process at TitleMax was a pleasant and fast. The guys in there were pretty cool. The guy I dealt with was in a good mood. He answered all my questions properly and the process took 20 minutes tops.

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    StaffProcess

    Reviewed May 19, 2019

    When I called TitleMax, Francisco was so nice. The process took less than two hours and I was impressed with how professional Francisco was. He was on point with everything. Everything was so easy and it was very convenient. It was more convenient than any other title loan place that I would’ve known about. My truck got impounded and long story short, if it wasn’t for TitleMax, I wouldn’t have had the money to get my car.

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    Staff

    Reviewed May 19, 2019

    TitleMax is a good place to go and I never doubted about their service. I got a car title loan and it was a great experience. It was perfect. It took about an hour and my interaction with them was good and understandable. The people are friendly and they know how to explain everything.

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    Staff

    Reviewed May 18, 2019

    I was acknowledged with smiles and greets soon as I walked in the TitleMax office and Trisha was the sales rep that helped me. She was professional and polite and answered any questions I had even if she just told me. I would recommend if you are in the Hampton VA area and thanks again Trisha.

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    Reviewed May 18, 2019

    I looked TitleMax up online because I was looking for a loan. I got a car title loan from them because of the fact that there were more stars through Google on TitleMax than there is on the others. Their lending process was easy and convenient. The processor did good. They explained everything and that was very helpful. Working with TitleMax helped me pay all my bills as well as some stuff.

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    Customer Service

    Reviewed May 18, 2019

    I found TitleMax on the internet and it was the only one in the area at the time. Their customer service has been perfect. I haven't had any complaints.

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    Customer ServiceStaffProcess

    Reviewed May 18, 2019

    TitleMax was closer to me. I got a car title loan for school stuff, so it helped a lot. The process was very convenient. I went in, they appraised the car, and I filled out the application. They were extra helpful because my car’s registered in another state and they took the time to do that process instead of making me transfer it over to Illinois. The lending processor was very nice. I spoke to her first over the phone, and she told me the steps and that I could come in the same day or the next day. I went in, and the other two people who were there were very nice as well. They walked me through the application, told me about the process, and I got approved. Then, they even called me the next day to see how everything was.

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    Online & AppStaffProcess

    Reviewed May 17, 2019

    I needed a loan and I heard in TitleMax's commercial on TV that they give the most money for the loan. I went with them and the rep was very friendly. He went through every step with me and told me the interest on the loan. Every part of the way, I really appreciate him for mostly explaining all the documents. The process took a little while because they had to go fix other people’s other car. If not, over the top, it would have taken 40 minutes. It was a good and an easy process. I really appreciate them all. And in order for me to pay it back, the process is very fast. We have to pay it back with the app. I’ve really enjoyed working with TitleMax and I will recommend them.

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    Punctuality & SpeedStaffProcess

    Reviewed May 17, 2019

    I was in need to help out with my bills, and TitleMax came in handy. The lending process was fast and simple, and it took about 30 to 40 minutes. We did all the process, and it was easy and they were on it. They had to find out that I had a possibility of a good job to back me up. Their reps were all right. I felt good that we got to work together.

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    Staff

    Reviewed May 17, 2019

    I got a title loan from TitleMax and the process was easy and simple. It didn’t take that long, too. And their reps knew what they were doing. Working with TitleMax helped with the loan that I needed.

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    Customer ServicePunctuality & SpeedStaffProcess

    Reviewed May 16, 2019

    I needed to pay a couple of bills off and TitleMax helped me out a whole lot. I used the service for a car and I just did the application on the computer. Other than that, the process was really nice because it was really quick. I was there for about an hour because I had to wait for them to approve. But the rep helped me out a whole lot. She was telling me when it was time to pay the loan back. She would make sure I pay it on time and she gave me a card so I can call her if I have any questions.

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    Staff

    Reviewed May 16, 2019

    TitleMax's lending process was simple. I just went out there and they gave me the money. The team at TitleMax was really nice. One of the ladies even gave me a Swiss roll. Overall, by working with TitleMax, I caught up with my bills.

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    Customer ServicePriceStaff

    Reviewed May 16, 2019

    The young lady at TitleMax was professional and nice. She impressed me with her customer service skills. She explained my interest charges and gave me the best choices. She told me the process would be about an hour because she had a lot of people up in there, but it was a little bit under that. They were able to provide me with the funds that I needed at the time that I need it, so that was a good thing. I’d definitely recommend TitleMax to a friend.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed May 15, 2019

    The ladies at TitleMax helped me and the loan process has been easy. It was less than 30 minutes. They did everything fairly quickly. They had good customer service and the loan helped at the time.

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    Punctuality & SpeedStaffProcess

    Reviewed May 15, 2019

    A friend of mine had an account with TitleMax and he told me they were pretty good. So I went in and checked it out, and everything was all right. The process was really easy. It took us about 30 minutes and it didn’t take long. The rep explained everything to me and told me what the rate was for. Everything was right on for me. I would tell everybody to come to TitleMax because they’re courteous and everything was done on time. I was in-and-out.

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    Punctuality & SpeedStaff

    Reviewed May 14, 2019

    I went to someplace first before TitleMax and I walked out because I didn’t like the way I was talked to. And then I looked up TitleMax and the people there were really professional and very polite. Tammy helped me the first time and she was fantastic. The manager, Avida, was fantastic too because I had to go back the next day, and she had helped me. I got my car title loan in about 25 minutes. It was quick.

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    Punctuality & SpeedProcess

    Reviewed May 7, 2019

    My girlfriend had a loan through TitleMax. She said they were fast and to the point. So, I also went and got a title loan through them. Patrick, my lender, walked me through the process pretty quickly and he did a great job. I’ve had title loans before but this took half the signing papers and paperwork. And he ensured that I'd make my payments on time. He also showed and told me about the principal and how I could pay on principal between payments. I was in and out rather quickly, got a fair amount of money, and I was very happy.

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    Process

    Reviewed May 6, 2019

    I saw that TitleMax had better rates than everybody else, and they were the closest. I went there and they welcomed me in there. It went well. I asked them if I could get my TitleMax loan and I gave them my title and filled out the paperwork. The process took a few minutes. They did the process efficiently and they were very polite.

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    Customer ServiceStaff

    Reviewed May 5, 2019

    I called TitleMax first and the information that the rep told me was pretty legit and good. So I went down there and they gave me $1,000 for my title. There was no paperwork in there because it was all done electronically. So, I enjoyed it, and it was worth the wait. I was in there for about a good 35 minutes. I also appreciated the person who had helped me there. She had a good spirit, and she was good. She helped me with everything and explained it to me very well. Everything went really well and really, really smooth.

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    Staff

    Reviewed May 5, 2019

    I went to TitleMax and it went well. The reps talked to me and explained everything about their lending process. They were really nice, respectful and understanding. They offered me things like water and they did their job pretty well. I told them that I would think about it and I'm still thinking. Nonetheless, I would recommend them to a friend.

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    Reviewed May 5, 2019

    I got a car title loan from TitleMax and their lending process was long. I had to get the car registered and I had to run all over town just to do that, and the whole lending process ended up taking five hours. Their reps helped me through all of it but I had to use almost half of the loan just to get the car registered just so I could get the loan. Basically, it did nothing for me. I will probably never come back.

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    StaffProcess

    Reviewed May 4, 2019

    I got a personal loan with my car through TitleMax. The process was very easy, very professional and very helpful. I'm very satisfied. It took me 35 to 45 minutes from walking into the place and walking out. The rep that I dealt with was Yvonne and she was excellent. She was very, very friendly. She was also very knowledgeable and very professional. Overall, it was a very good experience. It helped me get the financial thing that I needed at the moment. I will recommend TitleMax in a second.

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    StaffProcess

    Reviewed May 4, 2019

    I did a car title loan with TitleMax and I had a good experience with the loan processor. He helped me a lot and answered my questions. The process took 30 minutes. It was a great experience and everything was just perfect.

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    StaffProcess

    Reviewed May 4, 2019

    Getting a truck loan with TitleMax went really well. I had a friend who knows computers so he typed everything in on the computer. Then based on the pictures of the truck and the mileage, TitleMax was able to help me out. The lending process took around 45 minutes and everything went really nice. Working with them helped me in my situation tremendously. I would suggest them to anybody.

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    Staff

    Reviewed May 3, 2019

    A friend of mine told me that their relative had a good experience with TitleMax. I just got a small loan because I needed some work done on my car. TitleMax was awesome and unbelievable. I provided them with a copy of the released lien paperwork, a copy of the lien itself, and my driver’s license. The reps were so great, and patient because when I came in there, I thought I had a regular title, but all I had was the lien release and that wouldn’t work. Then they pulled up a picture and said that was what I needed, and I knew I had that somewhere too. Filling out the paperwork was so easy and so great that I could do it myself, then the rep took over after I was all done. I got approved for the loan in a couple minutes, but it seemed like seconds.

    It was such a relief to be able to work with TitleMax because I just went through a nasty divorce and paid all these attorney fees. My ex-husband left me with nothing, moved in with his girlfriend, and took all my savings. Then I found out when we were selling our house that it had a lien, so I had to use all my savings to pay that. I was just starting a job and I just moved into a condo. I lost my bid on my house because I ended up with hardly anything and just enough to move in to my new house. The only consolation that I have is that I was able to get that loan because, if not, I wouldn’t have had the ability to get my car fixed.

    The lending process was so easy once I got everything I needed. The only reason why I struggled was because I just recently moved, so I was a little discombobulated. But to be able to have the flexibility to go through that emergency was such a relief after moving, the divorce, and custody. You really need to have TitleMax as an option if you have an emergency. I love them.

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    StaffProcess

    Reviewed May 3, 2019

    The lending process at TitleMax went smoothly and the staff made me feel welcome. The rep was awesome, kind and generous. There were no hiccups with the process and she just kept on talking about the loan. She explained all of it thoroughly. Working with TitleMax tremendously helped me out. I had to get insurance on my car, I had to get my car and I had to pick up bills which saved me from going through a hole.

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    PriceStaffProcess

    Reviewed May 2, 2019

    When I walked in at TitleMax, their reps assessed what it was I needed and helped me to get there. They were very cordial and they did their job to the letter. Their process was usurious, with the high interest rates. But I was a victim of identity theft and until my credit is restored, it’s hard for me to get unsecured credit like that. I would’ve rather gone through other means like a bank or a credit card, but I went through the title loan. It was about the third title loan on my car and the process was easy, which took about 40 minutes. I’m beholden to pay TitleMax back for the next year and a half or so. I just wish the interest rates were a bit more reasonable, but that’s the nature of predatory lending.

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    Staff

    Reviewed May 2, 2019

    The young lady rep that I spoke to and who helped me at TitleMax was so awesome and very kind, and she wasn't pushy. She was the only reason that I decided to go with TitleMax. In fact, I made it back to her and I got a car title loan. The lending process started at 3:30 and finished a little after 6:00, and that's just because she and I were talking. Working with TitleMax was very good.

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    Staff

    Reviewed May 1, 2019

    I got a car title loan from TitleMax and the process took 45 minutes. The rep was real good and working with them was real helpful. I would recommend it.

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    Customer ServicePrice

    Reviewed May 1, 2019

    TitleMax was the first one I looked at and the customer service was good. However, the way that they handle their business is wrong. People are spending money on these cars and when we come to give up our title, we expect to get our money back and not $120. That car cost $8,000 and they were trying to give the lowest payments for the car but have us pay six months back to them. They need to fix the way they do things. When people are coming to get loans to help them out, $120 is not gonna pay half of a person’s bills or rent. That’s not even gonna take care of your kids if your kids are hungry. You gave them your title but they gave you nothing worth your car. I don’t recommend anybody to go to them.

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    Punctuality & SpeedStaff

    Reviewed April 30, 2019

    I went to the Google Maps app and searched for title loans and TitleMax popped up in the map. They use a Blue Book value, which is the actual value versus the Black Book value which is what they expect the value in the book to be if it was auctioned off. The lending process took half an hour at the most. I got a title loan for my car and it helped me because I had some bills that were due early in the week. I got to pay it later in the week and they gave me time to spread up the payments. The associate knew what she was doing and was very polite. She explained everything to me and answered all my questions. Everybody was professional and courteous. The percentage was way high but I paid it off as soon as possible and other than that, the experience was good.

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    Customer ServicePricePunctuality & SpeedStaffProcess

    Reviewed April 30, 2019

    I obtained a title loan from TitleMax. They took pictures and I had to bring the vehicle in. Their lending process was quick, which took about two hours. I was satisfied with the customer service part. The rep and her boss were really nice. However, there's no early pay off. At the same time, I'm still occurring interest every day that the loan is out. And, the interest rate is super high. They only gave me 1,200 and I gotta pay them 2,000 back, which is a lot. And if you don't pay it back, then they're gonna have your car too. The overall process was pleasant. However, I'd tell my friends to find another way to come out with the money that they need because TitleMax's interest is high.

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    StaffProcess

    Reviewed April 30, 2019

    TitleMax was right down the street outside and I got a car title loan from them. The process took a minute because I put my wrong driver's license number in and I had to go back to work. But when I got off at 4 o'clock, everything was ready. They were nice people and the process worked well.

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    Customer ServiceStaffProcess

    Reviewed April 29, 2019

    I drive by TitleMax all the time and I see it on TV and hear it on the radio. I got a title loan from them and it helped with what I needed to do. The process was easy. I just had to answer their questions and have the information they needed. The rep went out and looked at my car, and then he came back in. The process took less than an hour and they were super nice people. If I ever had to do it again, I would go there.

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    Staff

    Reviewed April 29, 2019

    TitleMax was literally right up the street from my house and I drove by there 100 times. I liked that I would just stop in. I got a car title loan and I would do it again once I have paid this one off. The rep explained everything in detail and if I had any questions, she answered it. Working with them helped with a whole bunch of stuff that I needed to get paid off. I would recommend TitleMax.

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    Customer ServiceStaffProcess

    Reviewed April 28, 2019

    My daughter had done some reviews and she said that TitleMax was better. I got a car loan and went through the process, and everything worked out. I brought the vehicle and they started it up, made sure it was running, looked at it and took a picture. I liked the processor's demeanor, his willing to assist me and his character. He was kind and respectful. Working with them put some change in my pocket. I had a marvelous experience and I appreciated the customer service. And it wasn’t a big hassle. You would think it would be a little embarrassing, but it wasn’t. I would recommend them to some of my friends.

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    Process

    Reviewed April 28, 2019

    TitleMax was top-five rated. I got a car title loan and it took 40 minutes from start to finish. There were no surprises. I was impressed with the sincerity and it was generally nice throughout the process. Working with TitleMax had a positive effect on my everyday life and I would recommend it to somebody else.

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    Punctuality & SpeedStaff

    Reviewed April 27, 2019

    My buddy first told me about TitleMax, then I talked to my grandma. She did business with them before. I was trying to sell my bike and she asked me why I didn’t try to get a loan against it first. I got a loan from TitleMax against my Harley and the lady rep was simple and easy to work with. The lending process didn’t take very long, but I wasn’t able to get the amount that I wanted for my bike. I figured I could at least get five grand, but they gave me 3,500 bucks. Considering that I spent $26,000 for my bike, the loan amount was pretty low and I wish I could have gotten $2,000 more. TitleMax definitely makes money because if I don’t pay back the loan that I got from them, they would get 10 times what the loan is worth.

    My bike is nice. It is only eight years old and only has 8,000 miles, so it’s pretty much brand new. But the reps were saying that the amount they give on Harleys is just 5,000, no matter what it is worth. They go off with the trade-in value which is only eight grand. Nevertheless, my experience with TitleMax was quick and simple.

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    Punctuality & Speed

    Reviewed April 27, 2019

    We used TitleMax several times in the past and they were a lot better than others. They were the cheapest out there and I like them. When I got a car title loan, the system was quick. I was in out and in a half hour or so.

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    Reviewed April 26, 2019

    My fiancé used TitleMax before, and when I got a loan from them, aside from taking an hour, we didn’t get much for our loan.

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    Punctuality & SpeedStaffProcess

    Reviewed April 26, 2019

    TitleMax was the first one I saw online. The process was smooth and quick. It took a total of half an hour at the most to complete it. Also, there was nothing too invasive so it was fine. The rep was nice and professional. She explained very thoroughly and answered all my questions. Working with TitleMax helped because I was in a bit of a bind. It relieved some stress and helped me when I needed it. Overall, it was a positive thing.

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    Punctuality & SpeedStaff

    Reviewed April 25, 2019

    TitleMax is on a major thoroughfare so I drove by there since it was close to me. I dealt with a manager there to get a title loan. His name was Oscar and he was very quick, professional and precise. I was thoroughly satisfied with Oscar's performance.

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    Staff

    Reviewed April 25, 2019

    I was stressed out and when I found out about TitleMax, I was surprised. I got the title loan from them and the lady who helped me was very nice and very professional. TitleMax helped me and they really satisfied me.

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    Process

    Reviewed April 25, 2019

    I got a car title loan from TitleMax and the service was good. It was good dealing with the lending processor. The process took 25 minutes to be completed. It was a pretty good deal and the experience was great.

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    Reviewed April 24, 2019

    ** was awesome! He will definitely make you smile, no doubt. He greeted us, ushered a seat, asked if we wanted some cold water since it was a bit warm on the outside and went to work. Took his time to explain in detail how it works and helped all through to the end! This guy knows his job and is very humble, loved the experience will definitely recommend to anyone. 1330 Old Bridge Rd that's where you go to put a smile back on your face.

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    Punctuality & SpeedStaffProcess

    Reviewed April 24, 2019

    I've got something for my grandchildren that I'm getting ready to do. I've got a trip requiring stuff and I needed a little cash just to go with what I had. TitleMax has been a convenient location for me so I went there and did a small title loan. I just presented the name, address and the title, and they took pictures of the vehicle. The process took less than 25 minutes and we enjoyed talking to the people. They were very friendly and very informative. We had a great experience with them. It was real quick and efficient. I would highly recommend them.

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    Customer ServiceStaffProcess

    Reviewed April 24, 2019

    A friend told me about TitleMax and my experience with them was great. I got a car title loan from them and the whole lending process took an hour. The general manager, Orlando, was awesome. He definitely went over and beyond to help me. He was very courteous and he was good at explaining the whole process to me. He wasn’t taking no as an answer. He's keeping the communication line open for me and I will be coming back.

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    Punctuality & SpeedStaff

    Reviewed April 23, 2019

    The loan process was handled in a VERY professional and timely manner. The entire staff were not only professional, they were very friendly (big smiles & welcoming greeting), they were also very knowledgeable, patient, helpful and thorough. They explained every aspect of my loan in a way I could easily understand, which to me shows me that they know the meaning of and try to maintain a high level of ETHICS. I know everyone can't use the Oxford, AL location but if you know what I know == you would try then you could experience the feelings of both happiness and satisfaction that their customers feel!!!

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    Customer ServiceStaff

    Reviewed April 23, 2019

    We gave TitleMax a shot and it worked out for us. The loan process was very easy. We were there for about 35 minutes total and pretty much just filled everything out. And a few minutes later, we were out the door with a check. They were the nicest people we've ever dealt with. Their customer service and the way they spoke to you as an individual were amazing. And they called back the next day to make sure everything went okay. It was a great experience. Working with TitleMax definitely got me and my wife out of a difficult situation. We definitely would do it again if we ever needed to.

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    PricePunctuality & SpeedStaffProcess

    Reviewed April 23, 2019

    I never got a loan before so I was a little nervous. TitleMax was close to my house so I went there just to inquire but I felt really comfortable with the representative who helped me so I ended up staying in there. I have very minimal sight right now so she walked through things with me and explained the whole process before we even did it. I asked questions as far as my vehicle and how it would go with the loan. She answered the questions clearly and gave additional information. She was pretty detailed and I felt like there wasn’t anything hidden. There were no gray areas which is what I liked. I like it bold, straight and forward.

    TitleMax's process was easier than I thought. I just got out of the hospital and needed to move rather quickly because of a respiratory problem that was the result of where I was living, so she’d seen the urgency. I needed it because the opportunity that I had to move where I am now moved into would have been definitely taken by someone else if it was on the market any longer.

    I also wanted to be discreet as far as the amount goes and she caught on that quickly. My three children were there and I didn't want more information to be shared than needed to out loud. So when we started talking, all the way down to when I was approved, she was pretty discreet about it, as well as with what I was approved for and how to go through it. However, it would have been nice if the cost was a little bit lower.

    She also assisted with the application by doing everything electronically and explained thoroughly each step of the way of what was being done like taking pictures of my vehicle to what it was for. Then, there was another employee there who distracted my kids a little bit while I was taking care of finalizing some things.

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    Customer ServiceStaff

    Reviewed April 23, 2019

    TitleMax's customer service made me go with them. I was overwhelmed when I walked in their store, but the employees greeted me as I entered and they explained the different options that they have. I got a car title loan from them and the whole process took about 30 minutes. It was a great experience. TitleMax came in handy when I really needed it.

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    Staff

    Reviewed April 22, 2019

    TitleMax's lending process was good and it took about an hour or two, which I thought would be longer. The lending processor was cool. He explained everything 100%. TitleMax did good, overall.

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    Punctuality & SpeedStaff

    Reviewed April 22, 2019

    The loan process was quick and easy. Everything went well and smoothly. They did a great job. I'd recommend TitleMax.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed April 22, 2019

    I got a car title loan from TitleMax and it was great and fast. I brought the car in and they took pictures and turned the car on. It took less than an hour to finish. If it was more than that, their rep sure didn't make me feel like it. He was friendly and had excellent customer service. I love him. All in all, working with TitleMax had me get rid of some burdens that I had in that loan.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed April 21, 2019

    I heard about TitleMax online and it was convenient. It was by my house and once I called them, they told me that I just needed to bring a couple of things. I got a title loan and the process was easy and convenient. We did all from the computer and it was fast. It took 25 minutes to complete. The rep was good and when I was signing the papers, she told me everything that there was in the contract and how to make the payment. They gave me the money and I got a sense of relief. It helped a lot.

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    PricePunctuality & SpeedStaff

    Reviewed April 21, 2019

    I got a car title loan from TitleMax. Their lending process was convenient and their rep was very, very polite. He made sure I was okay. He made me understand that I could pay my loan off early, that I don’t have to just pay the minimum. I can always pay extra. He also explained to me that I can pay the loan off whenever I want. That made me go ahead and get the loan. They really showed me how the interest work and how it can work in my favor, and it worked out.

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    Staff

    Reviewed April 21, 2019

    My experience when I got TitleMax was very good. The gentleman there was very professional. He didn't push me, he explained everything and he gave me time to think about making my decisions. If I didn’t know something or I had a question, he made sure that my question was answered. I felt very confident.

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    Customer ServiceStaff

    Reviewed April 20, 2019

    Brad I think is the manager's name. He acts like the money is his money like he is Marlon Brando in the Godfather. He actually to tell me "You better hope you don't miss a payment" like he would be the one to come get my car. Lmao. I wish he would. Come out of that store. I gave him a bad review and he called me and ask me what my problem was? It's you! You stupid idiot read the review. Said all he ever tried do was help me. Lol. No I have always done business with the girls. You stand there like Goodwill Gangster. Telling the girls "take this guy's money" while you're waiting for some girl to come in so you can tell her how much you're going above the company's guidelines to help her hoping to get laid. The company needs to check this guy up before someone else does. Keep all this in mind and go by there you will see what I mean.

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    StaffProcess

    Reviewed April 20, 2019

    I had a pretty good experience with TitleMax. They talked to me and told me how the loan was gonna work and all the payments are gonna be due. The reps were very nice and the process took about 30 minutes. The rep that I talked to explained everything to me.

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    Staff

    Reviewed April 20, 2019

    I'd been seeing commercials about TitleMax and they were close to home. They had nice people working there. The lady that helped me was professional. Everything was great.

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    Staff

    Reviewed April 20, 2019

    My experience with TitleMax was great. I got a car title loan from them and their process was great. The processing only took 40 minutes and their reps were great. They were caring, outgoing and loving, and they were there for us. We went there for a reason and it actually affected us greatly. TitleMax gave me the best experience.

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    PricePunctuality & SpeedStaff

    Reviewed April 9, 2019

    I needed some quick cash and I had some titles vehicles. I used TitleMax and their lending process was quick and easy. It took 30 minutes to an hour. The people who were working there were generally nice and knowledgeable and they were willing to work with me. The interest and stuff that I have to pay is high but I didn't have any other alternatives at the time. One has got to pay on time where they don't accumulate so much extra interest. Other than that, it was a good experience for me. While it cost me a lot of money in the long run, they bailed me out from a hard situation and that's the nature of what it is.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed April 8, 2019

    I went to TitleMax here in Shelbyville, TN 531 Madison street. I was extremely impressed with there customer service skills. They was well mannered & respectful and very fast. I would highly recommended them to anyone. It's a Grade A Establishment. The person who I dealt with was **. Thank you for the wonderful experience. I will be coming back in the future.

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    Staff

    Reviewed April 8, 2019

    I've known about TitleMax for years and when I got in a bind, I went to them and borrowed some money. My credit wasn't all that great but they helped me out. They took about 30 minutes to complete everything and all the information they needed from me. I really like being with them and they're cool folks. The lending processor seemed to be on the same page as I am. All in all, TitleMax has been good to me.

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    Punctuality & SpeedOnline & AppStaffProcess

    Reviewed April 8, 2019

    I heard about TitleMax through a family member and when I went there, I had a good process with them. The lending process was quick and easy, which took about 5 minutes. However, they need to work on their app ‘cause sometimes it has problems when trying to pay.

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    Punctuality & Speed

    Reviewed April 7, 2019

    Going with TitleMax was very easy compared with a different lender. The whole loan process was quick. I did it electronically and the processor was very, very helpful. TitleMax helps a lot with my everyday life.

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    Punctuality & SpeedStaff

    Reviewed April 6, 2019

    The reps of TitleMax pretty much walk you through everything and explain everything fairly well. I was there 45 minutes and it was finished. The lending process was fairly quick. They were very helpful in explaining how the payment on the loan went. They’re very informative. There was no confusion like there tends to be sometimes when you’re getting loans from lenders. TitleMax definitely helped me out in the time that I needed it.

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    Staff

    Reviewed April 6, 2019

    TitleMax's loan process has always been very easy and great. The first loan I ever got was only for two months and I paid it off. The paperwork doesn't take long with all being an automated system, and everybody's always really helpful and friendly. I love TitleMax.

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    Staff

    Reviewed April 5, 2019

    I obtained a car title loan from TitleMax. Their reps were friendly. They wanna give the money for the title and the car, and when the payment was almost paid off, they started telling me to come back and give me more money. The rates are ridiculously high and they get you at a vulnerable time, and I'm on a fixed income. So, the lending process is a vicious circle. You never get to pay it off and that's where I am. I'm stuck and I need to get rid of it.

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    Customer ServiceStaffProcess

    Reviewed April 4, 2019

    I got a car title loan from TitleMax. The lending process was easy and the customer service was great. The people were very nice and patient. The way they explained everything went very well. The whole process took no more than 10 to 15 minutes. TitleMax helped a lot because of my health and what I was going through.

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    Customer ServiceStaff

    Reviewed April 3, 2019

    TitleMax is the place to go if you have an emergency. Or need extra cash. The Customer Service Representatives are courteous, friendly, and very knowledgeable. Thank you TitleMax for your wonderful customer service. I had a very wonderful experience. Keep up the wonderful work and keep smiling.

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    Punctuality & SpeedStaff

    Reviewed April 3, 2019

    I would recommend the Roebuck location to anyone interested in getting a title loan. The young lady Ms.** was beyond helpful. She answered all my questions and concerns. She made me feel very welcome and the whole time we spoke she kept a smile on her face. I definitely will be back because she knows the true meaning of customer service.

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    Punctuality & SpeedStaffProcess

    Reviewed April 3, 2019

    Working with TitleMax was quick and convenient. Obtaining a loan from them definitely wasn’t strenuous. The total process only took 30 minutes and the lending officer was great. Their reps were very nice and professional. TitleMax definitely helped me with what I needed for that moment, so it was a really easy process.

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    Staff

    Reviewed April 2, 2019

    Every time I'd go to TitleMax, their reps have been really nice. They've had rapport with me and they've been really good people. I initially got a title loan on the Airport and the second time was in Government, and their reps were really nice and friendly.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed April 1, 2019

    Working with TitleMax has given me the funds to do what I need to do. Lending from them went quick and their reps were friendly and able to answer all my questions. They’re very nice people.

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    Staff

    Reviewed March 31, 2019

    I needed the money and TitleMax was the first lending company that I went to. I got a car title loan with them. The overall lending process was great. the loan processors were professional and dealing with them was great too. To obtain the title loan, I just had to bring in my car and my title, then they gave me the money. The total process took 20 minutes. I was consolidating little payments and I wasn’t backed up, and working with TitleMax helped me pay a bill that I needed to pay.. People should go with them.

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    Staff

    Reviewed March 30, 2019

    I've had to use TitleMax a couple times. I got a car title loan and Tim, the rep at the particular office I went to, was great. He already knows me. When I walked in he said, “Hey, Rob, how are you doing? What can I help you with today?” So, the experience has been great. Everything was good. TitleMax helped me get through a situation I was in, and I was very grateful that that option was available too.

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    Punctuality & SpeedStaff

    Reviewed March 29, 2019

    So friendly, fast and efficient and I love that all the people are nice and Kayla is always so super helpful and ready to help. I would recommend time and time again and would love working with these girls on a daily basis.

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    StaffProcess

    Reviewed March 29, 2019

    I liked TitleMax. I dealt with them before and they were very understanding with me. I got a car title loan and their lending process was easy. The entire process took 20 to 30 minutes or a little more and the loan officer was good. She was excellent. TitleMax has made my life easier at the time. I'm very satisfied with them.

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    PricePunctuality & SpeedStaff

    Reviewed March 29, 2019

    TitleMax has a high interest rate. But the lending process was quick and easy, and the rep answered all my questions.

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    Staff

    Reviewed March 28, 2019

    AJ is my favorite, he is always ready to help. He is very friendly and professional. If you need a title loan go see AJ, he will make it happen. I would refer anyone to go here,I've tried other places, no comparison. TitleMax is the best by far.

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    StaffProcess

    Reviewed March 28, 2019

    TitleMax was close to our area. I did a car title pawn and the process was fairly quick and easy. It took about 30 minutes from start to finish. So, it was very simple. The reps were very helpful and professional. The loan helped me with some unexpected expenses. And it’s been very simple to pay it back.

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    Process

    Reviewed March 28, 2019

    I heard about TitleMax through a reference and I got a car title loan from them. The process took 30 minutes to complete.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed March 27, 2019

    I'd seen TitleMax and it's the quickest place, plus it's close by. I got a car loan and the overall process was easy, quick and convenient. The rep was knowledgeable and they were they able to answer my questions.

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    Staff

    Reviewed March 26, 2019

    The car title loan I got from TitleMax was very helpful. The loan process was completed in about 10 to 15 minutes, and the rep I worked with was great. I was greeted well and asked what they could help me with. I told them, and they helped me out.

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    Process

    Reviewed March 26, 2019

    My experience with TitleMax was good. I heard it through a referral. Getting a car title loan was very easy and convenient. The process was completed in a couple of minutes. The lending processor was very helpful, too.

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    Punctuality & SpeedStaff

    Reviewed March 25, 2019

    The lady that assisted me was very helpful and knowledgeable. She greeted me and asked me to have a seat. She was assisting someone else, but she started me on a computer. Once she finished with the other customer, she got back with me. It was very fast and very easy. So I wasn't in there no longer than about 20 minutes. It was around Christmas time when I got the loan, so it allowed me to help provide Christmas for my kids and things like that with the holiday. I would recommend TitleMax.

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    PriceStaff

    Reviewed March 24, 2019

    I got a car title loan from TitleMax, and their reps were very nice. I disliked that they charge $150 a month, and only $20 will go towards the principal. It didn't make sense that it took us six years to pay off $800. We paid about $3,600 back out of 800 because it was only $20 going on on the loan. The rest of the $110 will go in on the principal. I've recommended a couple of people to go to TitleMax, and they came by pissed off with my wife and I because it took them a long time to pay their loan off unless they could pay the principal at the first of the month and come back before the month is up and pay it off.

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    Punctuality & SpeedStaffProcess

    Reviewed March 24, 2019

    I've done TitleMax before, so it was basically set up in the computer. Everything lined up when I walked, and it was pretty quick and easy, and I was thankful for that. They were really clear and to the point. The representative that I talked to was really good. I liked the streamlined process. TitleMax has always helped me out. Everything has always been good. I'm happy.

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    StaffProcess

    Reviewed March 23, 2019

    I got a loan from TitleMax a year and a half ago and that went fine. In my second time with them, I got a title loan for my truck. The lending process was good and took 20 minutes to complete. They're good people and I would recommend everybody to go there. The service was what I liked most in working with TitleMax.

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    Customer ServiceStaff

    Reviewed March 22, 2019

    The people at TitleMax were very courteous. I got greeted and everybody was nice. They did what they had to do and they made me happy. TitleMax got good customer service, and working with them put me ahead.

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    Customer ServiceStaff

    Reviewed March 22, 2019

    I was with TitleMax six years ago and then I came in again. Their new lending process uses modern technology and I like it better. We used to have all the paperwork and signing all the stuff. In terms of customer service, I love the representatives. Ruben, the manager that I dealt with years ago, was there when I first started with TitleMax. He is still there so it's like family with them and I've enjoyed going back. They're doing quite well. It's a good business and helps people that need help. My experience with them has been good and I've been blessed both times in receiving lending service from them.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed March 21, 2019

    TitleMax is right up the street from my house so I saw them and went in. I pawned my title and the overall lending process was quick. I’ve been there many times before. The reps have been very nice and courteous to me, so I went back. I always go back there as I really like going up there and dealing with them. It was very nice dealing with the lending processor. The reps are very friendly people. They've been very helpful and suggested things. They always told me that if I referred somebody to them, I could call them for gift certificates during the holidays. By working with TitleMax, I was able to pay the bills that I really needed to pay. I would tell friends whom to ask for and to go to that office because everybody that I've dealt with there have been so supportive and helpful, and they've gotten for me the maximum amount for my vehicle.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed March 20, 2019

    The interest rates of TitleMax weren’t as high as that of the other lenders, so I decided to work with them. When I went in and talked to their reps, they were all friendly and nice people. They were really good and polite. The overall lending process was very easy and fast. The last time that I went in there, I got a title loan from them and it only took me 15 minutes since I had been there before. To fulfill the requirements for the loan, I had to have insurance on my vehicle, then they took pictures of my vehicle and checked the mileage on it, and asked me about my income and if my address and phone number were correct. TitleMax worked with me if I was gonna be a day or two late with my payment. They let me come in a day or two late, although I had to pay a little interest, but that was better. I had an accident, so working with them allowed me to get my medication and catch up on a couple of bills that I owed. My experience with TitleMax was fine and I would tell friends to go with them.

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    Staff

    Reviewed March 19, 2019

    I walked into a TitleMax store and got a car title loan with them. The overall lending process was easy and okay. The reps were nice. Working with TitleMax allowed me to complete a bill. My experience with TitleMax was okay and it’s great to go with them.

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    PricePunctuality & SpeedStaff

    Reviewed March 18, 2019

    My experience with TitleMax was good. They were quick and they could give me money fast. I had to give them my title, and then they evaluated my car to see how much it is. And then once we did the paperwork, they gave me the check. The whole process took 30 minutes. Their reps were good, very friendly, and they explained everything to me. TitleMax helped me when I didn't have money and I really needed it. You can use them, but if you know you are gonna have the money to pay them back. Otherwise, the interest can be too high if you take long before you pay back.

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    Staff

    Reviewed March 18, 2019

    To get the lending process with TitleMax going, you just tell them how much you want and then they have to okay that. I went there one time and they said they couldn’t give me the amount that I wanted. But then I went back another time with the same title and they gave me that much. This time, they okayed my loan application, then they gave me the check. The whole process took 30 minutes. The lending processors were informative with everything and really nice. They took care of me and I was out the door. Working with TitleMax helped because I needed the money. It’s a good place to go if people want to pawn their title.

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    StaffProcess

    Reviewed March 17, 2019

    I got a car loan from TitleMax. I needed some money and they helped me out. They sat down and asked me what they can do for you, and the process was completed in 30 mins. They were pretty good and sweet. The manager that I talked to was a really decent guy and the girls who were working there were okay too.

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    PriceStaff

    Reviewed March 16, 2019

    TitleMax helped me out. Getting a title loan on my truck was painless and easy, and their reps were good. The interest rates are ridiculous though.

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    Customer ServicePunctuality & SpeedStaffProcess

    Reviewed March 16, 2019

    The TitleMax in Metropolitan should be professional when dealing with the public. Some locations don't take cash and normally they would put the money in auto form. However, the Metropolitan location takes cash and that's what sucks about it. I was a little upset because I had been speaking back and forth with them because I was in a financial crisis. They had my car picked up and I had to scram to get $300 to go and get it out. I borrowed the money from my mom, and even when they picked it up, I told them that I had to go to IRS to prove that my identity was leaked and that hopefully, my money would be with me in two more weeks so I could finish the balance.

    Still, I didn't think I should pay $300 to get it out from IAA. I should never have to pay a repossession when I called and told TitleMax that my tax refund was a little delayed. Despite the issue at the Metropolitan location, I have had a very good experience with TitleMax. I have dealt with them for many years and their process has been quick. I have been happier with the other locations that I have gone through. They are usually, willing to work with me.

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    Staff

    Reviewed March 15, 2019

    I wanted some quick money and got a loan on my automobile. Getting the loan didn’t take too long and it was really good. The rep was very courteous and professional as well. TitleMax helped me get the money I needed and my experience was great. I would recommend it.

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    Staff

    Reviewed March 14, 2019

    TitleMax's lending process for a car loan was good. Last time, they just took pictures. Then, they looked at the miles on it. Working with them did me good. As long as I get more money on my car, I will give it to them as long as I may need. To go to them.

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    Customer ServiceOnline & AppStaff

    Reviewed March 13, 2019

    Wanted to thank TitleMax in Modesto CA the Oakdale Road location. From a phone call for information to setting an appointment to visiting the location, I was treated very well. I want to thank Adriana and her supervisor Sandra for best customer service ever. The application process was easy, all questions answered and the results of my visit was a great success. I was approved for the amount requested in a timely manner. Both ladies were very personable and made me feel like we had been friends for a long time. Everything was handled professionally and I am a very satisfied customer. As a 30 yr customer service rep (now retired) for over 30 years I know how important it is to take care of your customers and always appreciated any feedback from them regarding my service. Thank you again Adriana and Sandra for making my experience with your service memorable.

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    StaffProcess

    Reviewed March 13, 2019

    I drive by TitleMax and they have a sign outside. They're on a highway and closer on my way to work, so I picked them over other lenders and got a car loan. All three of the reps that I’ve met have been friendly. They were very professional, courteous, and always polite in asking questions. They explained things to me and it was not very hard to understand what they were trying to say. They needed information about myself and took pictures of my car, inside and out. These were just basic things for the company to be aware of. I’ve been dealing with them for years. They already know me and I haven’t moved from the previous address. The total process took less than an hour.

    I’ve done car loans there and I’ve been able, as a single parent with five kids, to get my title back because the loan was very easy to do. This is my second car loan and I plan on getting my title back this time. Working with TitleMax made my life easy because they worked with me and I know that I can always go back. I’ve recommended TitleMax to some friends.

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    StaffProcess

    Reviewed March 12, 2019

    TitleMax is more friendly and easy to talk to. Getting a car loan from them was nice and easy. It took only about 30 minutes to complete the process. The loan processor was very professional. Get your title loan with TitleMax.

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    Customer ServiceStaff

    Reviewed March 11, 2019

    I defaulted on my title loan and my vehicle was repossessed. I fine with that it's the scumbag repo company they use in Phoenix, AZ Acme Recovery and Towing. They stole all my personal belongings out of my truck and lied to my face saying nothing was in the truck. I lost some sentimental items from my father who recently passed away, as well as some tools and sensitive paperwork. The manager ** at 7435 W lower buckeye rd #106 office said he would find out what's going on and call me back, that was two weeks ago and when I call the store now they say he's not in. I will be filing a complaint with The Arizona Title Loan Association and the Consumer Affairs Division of the Arizona Department of Financial Institutions.

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    TitleMax
    Response from TitleMax

    Hi KC, I apologize for any inconvenience you’ve experienced and would like to learn more about your recent situation. Please feel free to reach out to our customer resolutions hotline to file your complaint. From there we can contact the appropriate parties and try to work through any issues

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    Staff

    Reviewed March 11, 2019

    Reading the reviews made me decide to work with TitleMax over other lenders. I got a car title loan from them. The reps inspected the car. My dealings with the lending processor were good and nice, and the lending process took 30 minutes at the most. Working with TitleMax helped me out and put me back straight to where I needed to be. They got me out of being behind. They’re great.

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    PriceStaff

    Reviewed March 10, 2019

    I saw about TitleMax' service in a magazine, so I decided to work with them and I obtained a regular title loan. I went in there and filled out the paperwork, and they looked at the car. The representative was very professional and nice. The total lending process wasn’t long and took 30 minutes. But TitleMax charges too much interest. My experience with them would not always be good until I get my loan paid off. But with the situation that I was in then, working with TitleMax helped.

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    Customer ServicePriceStaff

    Reviewed March 9, 2019

    I had a friend that went to TitleMax. When I called and talked to the rep, everything seemed like it was better. The rep was nice so I went with them and I got a car title loan of $1500. The lending process wasn’t long at all. The lending processors who helped me were both were pretty cool. They made it seem all good until I asked when I'm getting the title.

    But I hate that I did that loan and I wish I had never done it. No matter how much I was paying, it seemed like I was never getting the balance down. So, this time, I paid in lump sum. My brother gave me $700 and I paid $600 on my loan, but the amount that I owe is still high. When I first did the loan, it seemed like it would work out and I would be able to pay the loan. I thought that if I made the $200 payment, that would take $200 out of the principal, but I didn’t know that I would only be paying interest. I've been paying since last year and I only got my balance down when I paid the big lump sum this month. If I can find someone or another company to buy my title back, I'm gonna try to do that. I will never do a TitleMax loan again and I would not recommend anybody else to do it either.

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    PriceStaff

    Reviewed March 8, 2019

    I heard about TitleMax and they have the lowest interest rates than anybody around. The lending process was very easy. It took 20 minutes tops. The guy over the one at Fort Payne, was awesome. He's a real good guy and explained everything. I have three loans with him and I'm gonna pay two. So I've got one now and he's very understanding. I'll give him props. I had a funeral to go to and needed some cash real quick. TitleMax helped me tremendously.

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    PriceStaff

    Reviewed March 8, 2019

    Getting a loan through TitleMax was simple and everything took 30 minutes. I just had to bring my car title and a bill, and then give them references. Everything went really well. I’ve used them again. And any time I need it, I just use them because they’ve been nice about everything. They have very high interest rate but it was good that I was able to get money quickly.

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    Punctuality & SpeedStaff

    Reviewed March 7, 2019

    I drive down TitleMax' street every day and I pass by them. I got a car title loan and the lending processors were friendly and helpful. Overall, the lending process was okay and quick. But there were a couple of things that needed to be talked about, so I had to wait for 30 minutes. Working with TitleMax helped me initially, but now I have to work my way back into being able to pay the title loan.

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    Staff

    Reviewed March 7, 2019

    I had dealt with TitleMax before and I recommend them. Their reps were friendly and courteous, and I was treated as a customer was supposed to be treated. I got a car title loan and it took about 20 minutes.

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    Punctuality & SpeedStaff

    Reviewed March 6, 2019

    The people at TitleMax were personable. They asked what I needed and what I had available for collateral, had me fill out the application, went out and looked at the vehicle, took pictures, came back in, had me complete the paperwork, and got me off the door. It was pretty straightforward. However, the internet system could be a little bit better. It seems like they always have holdups when it comes to getting stuff to the underwriters and back. Nevertheless, I don’t think it’s them -- it is just the computer system is a little slow.

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    PriceStaff

    Reviewed March 5, 2019

    I met someone down in Georgia who told me about TitleMax. I was in a tight bind, and they said that I could take my title there, and they could give me the money that I needed and still drive my car. I would just have to pay it off. They have high interest rates. You think that the money that you’re paying is gonna actually go towards the amount that you owe, but it doesn’t. It just goes towards that high percentage rate that you owe. Say for instance, you only initially borrowed $400 but instead you're loaning and re-loaning, that 400 can get up to 900. That’s what I don’t like about it. If you’re not able to pay it all back right then. It just keeps going up, so it’s just like you constantly digging yourself a hole. But it helped in a tight bind that’s for sure.

    It didn’t take long for them to give me the loan. It took maybe about 20 minutes or so and the people that worked there are pretty nice and down-to-earth people. They give you a reminder if you need it and are pretty friendly. So overall, TitleMax is not something that I would recommend because of the high interest rates, but if it is something that you needed in a tight bind then I would definitely suggest that as a go-to.

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    Staff

    Reviewed March 5, 2019

    TitleMax's lending process was excellent. Their representative was excellent as well, and she worked with me really well.

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    Customer Service

    Reviewed March 4, 2019

    Recently I got a car title loan from TitleMax and I had to email them as well as take them the car to look at it. They made me put everything on the computer and it was much quicker. The loan allowed me to get some repairs using my car’s title. The very first time I went in there, which was some years ago, they took pictures and got the extra key and the utility bill. I like the TitleMax on Highway 78.

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    Staff

    Reviewed March 3, 2019

    I decided to get a loan through TitleMax since I didn’t have any other resources at the time. This is the second time that I’ve done it. The people working there were nice. The manager was more knowledgeable than the relatively new lady rep that was processing my loan. The screener entered the information in the computer and they told me how much I qualified for. I was there for an hour and a half or so throughout the whole process. Then I signed everything online. But I can't get my title back. It’s predatory lending because the principal never goes down unless you pay over the required amount each month. So, it definitely takes a while to be able to pay off the loan. I’ve had this loan for eight months or longer, but even if I pay $100 over, the principal never goes down. I would tell people to stay away from this because it’s like a never-ending cycle. It’s so difficult to get out of this type of loan.

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    Staff

    Reviewed March 3, 2019

    Getting a regular title plan from TitleMax was easy. They wanted to see the vehicle and they took pictures, got in, and backed it up and forward. The reps have good professionalism and they helped me out a lot. Even though our payments are high and I’m trying to pay to get it back down, they did well.

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    Customer Service

    Reviewed Feb. 28, 2019

    I took out a loan on my truck, I have made payments all The way up until May. I have tried to call and pay on my principal several times now and been told I can't, I have to make a payment even though I am caught up until May on my payments. So I can't pay extra without making a payment?? Even though I am 2 months ahead on them, They do anything to make sure they can squeeze every penny don't they, When I applied for this they made it out like if I am up to date on payments, then I can put that money towards my principal... Yeah right. Now I'm two months ahead and still can't pay on just my principal? As soon as I have this paid off I will never use TitleMax again!

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    TitleMax
    Response from TitleMax

    Chelsey, I apologize for any inconvenience you’ve experienced and would like to learn more about your situation. Please feel free to reach out to our customer resolutions hotline to file your complaint. From there we can contact the appropriate parties and try to work through any issues

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    Online & AppStaffProcess

    Reviewed Feb. 24, 2019

    I Googled title loans and TitleMax was the first one that came up. Once I clicked on the website and started looking at the rates, all I needed to apply seemed pretty easy. So, I just went in person and it was the easiest process I’ve ever been in as far as title loans, getting through them, and them just being helpful and very informative are concerned.

    I had to take my vehicle in so they can inspect it -- they looked at the mileage and looked at the damage to it if there was any. Then from there, they gave me a price range to what my car could qualify for. Then once I picked the amount of loan I would like, then that was when we started talking about numbers and how much it would be a month. From there, once we set a rate and an amount, then I went ahead and just set up the application, and that only took 10 minutes. Shortly after that, they printed out the check for me and then they just went over the final guidelines to the loan as to when I have to pay it off and all the fees that are already included with the amount. The process took under probably an hour.

    The lending processor was very nice and informative. I have never done a title loan before, so I wasn’t too sure what to expect going in, but she was very good at just explaining everything every step of the way, just keeping me in the process and not making sure I’m confused or I don’t know what I’m doing. TitleMax has helped me pretty well. I just needed a short-time loan and they were very cooperative as to helping me and understanding things. I wanna get the best rate possible if I can as to what I can afford and they were very understanding with that. As to like a couple other places that had talked to me, they just weren’t very negotiable with rates. It's convenient and very easy.

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    Customer ServiceStaff

    Reviewed Feb. 23, 2019

    The reps at TitleMax have great customer service. They were all really nice. I was not even there for 30 minutes and it was the easiest experience. Their service was perfect.

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    Staff

    Reviewed Feb. 22, 2019

    The people at TitleMax were courteous and they helped me get what I wanted. They were good and professional. But as far as the car title went, the only problem that I had was I had to go to Motor Vehicle which I wasn’t told before. I had to go there because my car was bought in a different state, even though the car was paid for. TitleMax should let the person know what they have to do if the car title was from another state. My understanding was if the car is paid for and you have a title, it shouldn't matter where the car was purchased. I wasn’t happy with the running to Motor Vehicle. Especially because I've used TitleMax before and I had the same problem, having to go to Motor Vehicle, so that should have been on record. Why would I have to do it again? Other than that, my experience was pretty good.

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    Staff

    Reviewed Feb. 21, 2019

    I was in a bad place last month and I lost my job, so I needed something to help me get over some bills till I got a new job. I applied for a loan with TitleMax and it was a great experience. I was comfortable around them and the rep that I worked with answered all the questions that I had. The lending process was not that long. It took about 30 minutes to an hour. With TitleMax, you don't have to rush fast to paying off your loan. You can do it in a timely manner. And you don't have to get one lump sum. You can ask them just how much you need, not how much they can give you.

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    Staff

    Reviewed Feb. 20, 2019

    My experience with the guy from TitleMax was great. I did all my information for a car title loan and Mohammed took care of me. I wasn't even in there an hour. He was real funny and detailed. He was also welcoming and warm. He made me wanna be there and made me tell my friends about it because he was so nice.

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    Punctuality & SpeedStaffProcess

    Reviewed Feb. 18, 2019

    I borrowed some cash from TitleMax because I had to pay some debt and the process was pretty fast. The reps were polite and they knew what they were talking about. It helped me get what I needed paid for and I was able to pay them back.

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    Punctuality & SpeedStaff

    Reviewed Feb. 17, 2019

    I decided to go with TitleMax since I didn't wanna go with anybody that wasn't reputable. I got a truck title loan and the process went well. I had to drive 30 miles but other than that, it was easy and fast. Working with them helped me out quite a bit. Everything was cool and I'd trade with them again if I needed to.

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    Customer ServiceStaffProcess

    Reviewed Feb. 16, 2019

    I did a title term with TitleMax. I called and spoke with Tanya and got a little bit of information on how the process worked. She gave that information and I decided to come in the next day. As soon as I came in, she knew exactly who I was. She walked me through a lot of other stuff that was needed then she went out and took photos of the car. She came back in and told me the process from then until the end, and it didn’t take long at all. She did a really good job overall.

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    Customer ServiceStaff

    Reviewed Feb. 12, 2019

    Worst Company ever. After being in communication with a representative my car was taken mistakenly with my son's heart medicine. We ended up having to rush him into the Emergency Room. Lucky he is still with us. Still waiting to be contacted to resolve this issue.

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    Staff

    Reviewed Feb. 12, 2019

    I was very pleased with my experience at the 3024 Hwy 61 South Memphis, TN location and will be telling all my friends and family to go there as well. Very impressed with the staff and professionalism with me and other customers that were there as well.

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    Punctuality & SpeedStaffProcess

    Reviewed Feb. 11, 2019

    I was a returning TitleMax customer. It's their location and the convenience that made me choose them over a different lender. This time, they were having computer problems and it took at least an hour and a half to finish the process. But, my interactions with their lending processor was fine throughout that time and they were professional.

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    Staff

    Reviewed Feb. 11, 2019

    Going with TitleMax seemed like the easiest route to go. I got a car title loan and the process was easy. All I had to do is go in, show them the title of the car, sign some papers and I was done. It took 45 minutes, and it was great. I loved the rep I worked with. She was awesome and she told me everything that she was doing. I had a good experience with TitleMax and the loan I got from them helped me pay some bills that I needed to get paid.

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    Customer ServiceProcess

    Reviewed Feb. 10, 2019

    I needed some more equipment for my business, and I got a car title loan from TitleMax. I almost did everything online and the process took 30 minutes and it was easy. They required some identification and proof of ownership. And I felt comfortable talking to the lending processor because of his communication.

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    Staff

    Reviewed Feb. 9, 2019

    TitleMax was recommended to me. I got a car title loan from them and it was fine. I just showed some ID, filled out some forms and gave them the title. Their rep was awesome. She was very polite, kind and patient. She was a very good listener. Others should go here.

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    Customer ServiceStaff

    Reviewed Feb. 8, 2019

    I went online and got a title loan from TitleMax. Their rep sent me a chart which was easy and broken down. He provided good customer service and explained everything to make sure I could comprehend. I got approved in ten minutes and everything was cool. Working with them has been really helpful.

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    StaffProcess

    Reviewed Feb. 7, 2019

    I've done a little bit of research on TitleMax and decided to get a small title loan. Everybody was great. The process was easy, in and out. The rep was excellent. She followed me to the bank and cashed the check. TitleMax got me what I needed for short term until I can pay it off. I would recommend TitleMax.

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    StaffProcess

    Reviewed Feb. 6, 2019

    I got a good motorcycle loan from TitleMax. The process was pretty easy and their rep did a great job. She was very professional.

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    Customer ServicePriceStaff

    Reviewed Feb. 5, 2019

    A friend previously had a loan through TitleMax and he said that they were good and fair, and they were. The lending process was pretty easy, but it took a while for everything to be completed. They gave me quite a good price for the value of the vehicle and they said that it was gonna be a re-payment. But by the time we were done, it was little more than we anticipated. Other than their pricing, everything else is great. Their customer service was top-shelf. And the lending processors went the extra mile and they were great to work with.

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    Punctuality & Speed

    Reviewed Feb. 5, 2019

    I would recommend TitleMax to people. Getting a car title loan from them took 35 minutes. It was quick and easy. The loan helped me out.

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    Process

    Reviewed Feb. 4, 2019

    I got a line of credit from TitleMax. The lending process was good and everything took about an hour to complete. Their loan processor gave me a lot of information and was very nice.

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    Staff

    Reviewed Feb. 3, 2019

    The lending process at TitleMax just took half an hour and the rep was very professional. TitleMax has been convenient and has provided us a little bit of relief.

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    Staff

    Reviewed Feb. 2, 2019

    I liked where TitleMax was located, so I decided to get a loan on my vehicle from them. Applying for it was the easiest thing I've ever done. They came out, took a look at the car, and made a phone call. Then I walked out of there with a check which was a lot quicker than I thought it would even happen. The whole thing took 15 minutes to finish and the rep who assisted me was very professional. TitleMax is a great service and getting a loan from them is not a long-term fix, but it definitely is for what it's for. Working with them was painless and there was no judgement, so I appreciated it.

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    Staff

    Reviewed Feb. 2, 2019

    I drive by TitleMax all the time. Since they seemed more reputable than other lenders, I went with them and the experience was positive. The lending process was very simple. It took about 20 minutes. Also, the people were very informative and nice, and they made sure I understood everything.

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    StaffProcess

    Reviewed Feb. 1, 2019

    I had to pay the bill and when I didn't have the money, I applied for a title loan with TitleMax and they helped me. They were more accessible to use than other lenders, so I chose to go with them. Their process was pretty easy. I just opened my title and proof of purchase, then everything was done in 30 minutes. Also, the rep I worked with was great and straight to the point.

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    TitleMax Company Information

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    Company Name:
    TitleMax
    Year Founded:
    1998
    Website:
    www.titlemax.com

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