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TitleMax
TitleMax
Overall Satisfaction Rating
4.57/5
  • 5 stars
    646
  • 4 stars
    85
  • 3 stars
    28
  • 2 stars
    17
  • 1 stars
    43
Based on 819 ratings submitted in the last yearSHOW RATING DISTRIBUTION

TitleMax

ConsumerAffairs Accredited Brand

TitleMax is one of the largest title lending companies in the nation. TitleMax offers car and motorcycle title loans and pawns at competitive rates. We strive to provide a superior level of customer service as we help thousands of people get the cash they need with a title loan.

With thousands of convenient locations, TitleMax is here to help you obtain your next car or motorcycle title loan. Contact us today to learn more about us and what we can do for you!

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1520 TitleMax Consumer Reviews and Complaints

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Verified Reviewer
Original review: June 22, 2018

I was not familiar with the ins and outs of a title pawn and the Manager, Walter ** gingerly walked me thru the process. Although, it was a very stressful situation that caused me to make the decision to visit TitleMax, Walter maintained my dignity (and sanity) and made the experience very pleasant. Life happens to us all, but it is nice to know that there are still good people in good places doing good work. I would highly recommend this location again.

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Verified Reviewer
Original review: June 20, 2018

I have had a very pleasant experience with this office. I have referred others and will continue to do so to these fine folks. They go out of their way to help in difficult situations and always do it in a professional and friendly manner.

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Verified Reviewer Verified Buyer
Original review: June 16, 2018

I got my title loan in about 30 minutes. It was very quick and Matt was just wonderful. Working with TitleMax really helped me, and the payments are small enough that I know I can make them with no problem.

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Verified Reviewer
Original review: June 15, 2018

Angela was very helpful in helping me get a title loan in Belvidere, IL. I needed extra cash for Christmas and she helped me out. I will be going there again if I ever need extra money for special occasions. I would recommend to all my friends because of the kind staff and easy process. Thanks TitleMax!

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Verified Reviewer
Original review: June 12, 2018

Title Max of Brunswick Ga 4400 Allama Ave - It was a great experience. Everyone was friendly and knowledgeable. ** was exceptional. He was very customer friendly and very knowledgeable. Although I didn't qualify, he didn't make me feel any less. THANKS.

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Verified Reviewer Verified Buyer
Original review: June 10, 2018

A friend stated it was good experience with TitleMax. I got something for bills which just took 30 minutes. The rep was very respectful, personal, explained every details from one screen to the last, from one paragraph to the other. TitleMax served the purpose well.

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Verified Reviewer Verified Buyer
Original review: June 9, 2018

TitleMax was the first in the Google search result. I obtained a title pledge from them, and the customer service was great. But, the computer systems did go down for about 20 minutes, which delayed the process. It eventually took 45 minutes. Nevertheless, the lending processor definitely did his best to make sure that I was assured that everything was being handled. He made me get connected to the tech department to see what was going on. Getting the loan approved got me my rent and utilities paid. The only thing that I would recommend, however, is looking into getting better IT personnel. Still, I would highly recommend anyone who needed money to utilize their services.

3 people found this review helpful
Verified Reviewer Verified Buyer
Original review: June 8, 2018

TitleMax is right down the street from my house. I obtained a car title loan from them, and the lending process was good. They wanted my driver's license, my title, and my registration. They took some pictures of my vehicle, too. The process was completed in half an hour. I'll tell a friend to go!

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Verified Reviewer Verified Buyer
Original review: June 7, 2018

The process for the car title loan was a little more complicated than I was expecting because I had to transfer the title to a different state before I could proceed with the loan. Once I got to the place where I was supposed to get the title transferred, they sent me to go get an inspection so there was a little bit of a runaround that first day. The initial process took about three hours, between getting the inspection and getting the new plates on the vehicle. Then I got back to the TitleMax office the second day. They explained the paperwork and helped me through that so that we could roll it smoothly along.

I was glad I was able to lock the payment and get the check the same day. Then my bank’s across the street so once I had the check in hand, I had it in my bank in 30 minutes. Work had screwed up my paycheck the last couple of weeks so bills were stacking up. Things were due and the money I got from TitleMax took care of everything. It even left me more in my pocket than I expected so I was able to take care of a couple of extra things ahead of schedule.

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Verified Reviewer Verified Buyer
Original review: June 7, 2018

I got a title loan from TitleMax and the process was fairly quick and easy. The reps did okay and they answered all my questions. I highly recommend it, except the fact that the payback rate is outrageous.

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Verified Reviewer Verified Buyer
Original review: June 6, 2018

I also looked at LoanStar aside from TitleMax but they were easier. Getting the car title loan was fast. The only thing that took long was I had to go to the DMV but other than that, everything inside the office went super fast. Their representative took care of me and answered all the questions that I had. I was completely satisfied with TitleMax.

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Verified Reviewer
Original review: June 5, 2018

Before actually going to the store, I called to get information on the process and spoke with the General Manager, Kevin **. Right away he could tell I was hesitant but assured me he would take good care of me and he did exactly that. From the moment I entered the store until I left, I was made to feel very welcomed. I was offered a cold bottle of water and was greeted with eye contact and a hand shake. Kevin took the time to explain everything in great detail. I'm rating my experience an A+.

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Verified Reviewer Verified Buyer
Original review: June 5, 2018

My daughter had gotten several car loans from TitleMax over the years and told me that they would be the best place. I decided to get it for myself because I was broke and I had to pay the rent. The representative I worked with, Laura, was very professional, personable and amiable. The process itself was not very long, maybe 20 minutes. But I read everything and I'm a talker so I was there for an hour. Laura did her job but in between, we were able to relate. She’s a people person, and was very friendly and courteous.

I had to read a couple of pages on the agreement accepting responsibility and commitment plus I had to fill out the actual little form. I like how it was set up. The screen was really big and it was easy to read, especially for older people like me who need glasses but sometimes forget them. Laura explained every step and went to do the inspection of my car. Then she came back and told me how much I was gonna get. Then we signed some more paperwork and she asked me if she could get a commitment from me to pay my loan every month. I said yes and I asked her if it would be okay if I paid more. She said it was fine and that I can pay how much I want but the minimum is $68. My daughter got a $50 for her referral too.

I'm 51 years old, going on 52, and I was barely able to go back to work last year. I’m trying to get my finances together but my credit rating right now is like a 520 and that’s not good. So I’m trying to build it back up. I knew my car was collateral. It's really old and I was grateful for what I could get for my car, which did help. It was a weight off my chest knowing that I wasn’t gonna have my bank overdrawn anymore and that my rent was paid. Plus the fact that TitleMax was still willing to give me a loan with my credit, as bad as it is, made me feel better. It made me feel that there is hope out there and that I can do this. I’m gonna be okay.

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Verified Reviewer Verified Buyer
Original review: June 4, 2018

I drove past TitleMax and got a vehicle title loan from them. They were able to help me get my vehicle fixed and start my business. The process was not long at all, probably an hour combined for both times I went. The person who assisted me, Edwin, was awesome. It was a great experience.

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Verified Reviewer Verified Buyer
Original review: June 3, 2018

I went off the fact that TitleMax loaned on motorcycle title. I called one place and they didn't do it so I just said,”The heck with it”. I like the lending processor. He was real friendly and came like he really wanted to help. The lending process took about 45 minutes, but half of it we were talking quite a bit. It would have just been 20-30 if we just got right to business.

He was taking pictures with a cellphone and I said something about using the cellphone for work. He explained to me, "No, this is for work." It makes it better when people are taking pictures of your life and then the insurance, some of your personal information is not on this guy’s personal phone. Let the customer know that, "Hey, this isn't my phone, I'm taking this as a work phone." It would be a little bit more comforting knowing that. I was a little concerned. Until he explained that to me that all made sense. We needed the money for a little extra on a vacation. I wasn’t really in a dire need worth but it helped out.

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Verified Reviewer
Original review: June 2, 2018

I went the Gainesville Ga store on Shallowford Rd was great to work with. They made me feel very comfortable thus was my first time with a title loan place. I was very nervous about the whole process but Dan and the other two ladies they made me feel very welcome. I would recommend them to anyone.

2 people found this review helpful
Verified Reviewer Verified Buyer
Original review: June 2, 2018

I liked TitleMax because they were reasonable. They did a great job with me and I liked the way they handled it. I gave them my title, my ID and address. It took 30 to 35 minutes. She was very calm and had me relaxed because I was kind of nervous at first. It was good atmosphere working with them. I was going on vacation and I was lacking a little bit more money to travel with and now I'm ready to get out of here.

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Verified Reviewer Verified Buyer
Original review: June 2, 2018

I got a loan from TitleMax but they said my credit was in the way of getting the amount that I had wanted, so I ended up getting 425. But the process was quick and the rep didn't take long. She was a very nice lady.

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Verified Reviewer Verified Buyer
Original review: June 1, 2018

I looked up title loans and TitleMax had the best reviews all around so I decided to go with that. The guy that I was with at the Pepperell Parkway location was great. He really knew what he was doing. He talked me through everything and let me know of really clearly how everything worked. I liked the guy. He was super friendly and cool. The process took 45 minutes at the most and I was so happy with the experience. I'm in between jobs so I just needed the cash before I get my next paycheck and the car title loan really helped me out.

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Verified Reviewer Verified Buyer
Original review: May 31, 2018

I like TitleMax. My first time getting a car title from them took 10 minutes. I just went back and they already had all my information. It was quick and easy, maybe about 10 minutes. I knew Marcia and when she's doing everything and I'm filling out all my paperwork, we talk. How are the kids and stuff like that. I needed the loan and it helped me out.

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Verified Reviewer Verified Buyer
Original review: May 31, 2018

I had an experience before with the other place with the same business, and I had a very bad experience with them. I then searched for TitleMax and I had seen the sign for them all the time as well. I got a title loan on the car from them and I had a very good experience. The lady who helped me was amazing, very respectable, and helpful. She was the best that I could get. The lending process did not take that long and everything was done in a professional and hospitable way. Everything was electronic, which saved more time. titleMax is a good place to go to if you need cash. I would like to deal with them in case anything in the future arises. Go for it.

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Verified Reviewer Verified Buyer
Original review: May 30, 2018

I saw TitleMax online and their process was clear and fast. They gave me an appraisal and gave me more than what I actually took ‘cause I’m not a big person on taking a big loan. The rep did her job and she was friendly. She explained a lot ‘cause I asked a lot of questions in detail making her give me regular information as well as estimated information. I'd tell others to try to use TitleMax if they can, though I only use it in case of an emergency when I know that I'm gonna be able to pay it off quickly.

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Verified Reviewer Verified Buyer
Original review: May 30, 2018

When I had an emergency, TitleMax came to mind and I had a very good experience. The process in getting the car title loan went easy and smooth. It took 45 minutes or less and the agent was extremely nice. She communicated excellently and explained everything to me thoroughly. When I had any questions, she really made sure I knew what was going on and what I was signing up for. She also reassured me that they wouldn't take my car. Working with her made me feel good considering the circumstances behind why I had to get the loan. I would tell others to use TitleMax and to go to where I went.

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Verified Reviewer Verified Buyer
Original review: May 29, 2018

TitleMax seemed professional and the people I talked to on the phone were real helpful. I went in and talked to them face to face. I got the truck title loan and the process was great. I had to bring my car in. They looked over it and took pictures, looked over my title and made sure I had my paystub. They also required an ID and my title to the vehicle. It took 45 minutes.

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Verified Reviewer Verified Buyer
Original review: May 28, 2018

I had friends that had the TitleMax this year and in deciding what company to go with, I based on recommendation and the reviews online. The person who helped me talked me through the process and answered all my questions. I was immediately approved and I got the car title loan in 30 minutes. They also gave me a reasonable amount.

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Verified Reviewer Verified Buyer
Original review: May 27, 2018

TitleMax was by my house. I have their number and I can go over there if I need to. I walked in, got a car title loan and it was easy. It took an hour. I won’t be using them after I’ve paid back only because the interest is extremely high. I’m paying back double of what I loaned. So, this is a one-time thing but the experience was fine because the salesperson, Tasha, was very nice. She was very helpful and gave me a lot of information about the loan. She was talking a lot but it was fine.

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Verified Reviewer Verified Buyer
Original review: May 27, 2018

I'm a freelance photographer, and I was starting a new job here and was going to be in between for pay periods. The job did not start until weeks later and I had rent due. I did not have the luxury of doing a payday loan because I never received my first paycheck for me to do that. Then, I remembered TitleMax's commercial and so I thought, with the title loan, it is almost like using whatever the equity I have in my vehicle until then, and then I will still have the vehicle. I then got a title loan on my vehicle from them. It was great because I was able to update my tax. My car registration was about to end, so that money came in great for the rent and for the registration of the vehicle, and I'm really happy with it.

The first person that I talked to was Andrew. I had put him off a couple of times because I wasn't too for sure if I was gonna do it and I was waiting to get information back on the new job, whether I got it or not. And then I had to fly out of state to do the proficiency test for it, so I said, "Well, I'll get back with you when I'm back in town and I'll let you know." When I came in, he was leaving for the day, so Jamie helped me out. He was familiar with the situation because I was in there a couple of times as well. So he picked up where Andrew left off and the interaction was great. They explained everything to me, the options that I had available.

The process was good and I was out of there in under 30 minutes. I would definitely recommend anyone who has a vehicle to use TitleMax just to get the equity out of his or her vehicle. It reminds me of a home equity loan almost. I'm really impressed with it and I'm glad that there's something like that, letting people know that they have options because they may not have options for a payday loan. They may not even have options to go into a bank. TitleMax is a great alternative. I'm very satisfied.

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Verified Reviewer Verified Buyer
Original review: May 26, 2018

When I decided to get a loan, I went with TitleMax. I obtained a title loan on my car from them, and the lending process was fast and it was easy. The lady who helped me was very nice and polite, and she explained everything to me in detail, too. Also, I was a returning customer, and when I went in there the first time, the process took 15 minutes at the most. TitleMax has affected my life, and I would recommend them. Go ahead!

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Verified Reviewer Verified Buyer
Original review: May 24, 2018

When I got in TitleMax, the lending processor offered me some water and coffee, and we sat down. She did everything very quickly then she got me out of there with my car title loan. It just took about 30 minutes. I didn’t even have to ask any questions because she explained everything down for me to the T. She was a very nice person and she even complemented me on my hair. I just had a wonderful experience.

2 people found this review helpful
Verified Reviewer Verified Buyer
Original review: May 24, 2018

We got a title loan from TitleMax. The people there were very nice. Kendra was our lending processor and she was very good. Working with them helped a lot.

2 people found this review helpful

TitleMax expert review by Lauren Fix

TitleMax was founded in Georgia in 1998 and is now one of the largest title lenders in the United States with more than 1,000 locations in 17 states across the United States. The company offers title loans and title pawns for cars and motorcycles.

  • Qualifications: Those with bad credit can qualify for a loan through TitleMax. Applicants must only be 18 years old, or 19 in Alabama, have a government-issued photo ID, have a source of income and own a car or motorcycle without a lien.

  • No penalties: TitleMax does not charge an additional fee if clients make a payment early or pay their loan off early.

  • Speed: TitleMax works to get customers in and out quickly. In many cases, employees can check a client’s qualifications and process their loan within 30 minutes.

  • Online application: Individuals can apply for a TitleMax loan online. This option may be especially appealing to those who want to work with TitleMax but do not live near one of their locations.

  • Consumer education: Consumers interested in obtaining a title loan can visit TitleMax’s website to learn about the process of applying and qualifications. They can also follow the company’s blog for financial advice, car care tips and more.

  • Best for: car and motorcycle owners facing unexpected costs or a financial emergency.

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Lauren Fix

Auto & Finance Contributing Editor

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Lauren Fix, also called The Car Coach, is an automotive and auto finance expert. Her understanding of vehicles has made her the “go to” person on TV, radio, print media and the Internet. She has authored multiple books and writes a column for several outlets, including Parade Magazine, NewsMax and Car Coach Reports. She is a regular guest on major news and morning shows, discussing the latest updates on cars and car financing that will help drivers make smart decisions when buying, maintaining and financing cars.

TitleMax Company Information

Social media:
Company Name:
TitleMax
Year Founded:
1998
Website:
www.titlemax.com

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