TitleMax

I had a name change in between the process of me purchasing my vehicle and the time that I put in the loan. I needed ID, the bank account that the money was gonna be sent into, and the title of the car. But on top of that, I also had to bring my divorce decree to show that my name was changed. Both of the reps that I dealt with were great. The first one started the process but unfortunately, it was time for her to clock out. But I understand because I’m a parent too, and she had to get her kid from after care and it was starting to run late. Because of the divorce decree and the name change, the process took a little bit longer than it normally does. So I was absolutely fine with her passing me over to the second young lady that helped me. But they were both very nice, respectful, and knowledgeable. They did what they needed to do to help me secure the loan.

When I first walked in, it was nothing but friendly. The representative at TitleMax, Toni, did a very good job of establishing rapport with me. We talked a little bit and she went over what it was. She was very informative. She told me she was new, so she was gonna go a little slow, which was fine with me. They had told me at the beginning that I might have to download an app to make payments. It got to the end of it and she said, "Let's go ahead and download that app." I told her, "I don't want to do that." The manager came over and said, "No, you have to. You can't walk out of here without downloading the app." It rubbed me the wrong way because I know for a fact that it's not in the contract that I have to. He was flamboyant and liked to say, "My dear, my dear."

I found something was next to me. I called the young lady. Her name was Brittany. She was a nice, warm girl. She explained to me everything in the phone, and I went in and got it done. She was a very helpful woman. What they asked me for the title loans was my driver license, job history, Social Security, where I lived at, and how much I get paid every two weeks or weekly, and that was it. I filled out the applications in the computer. And they asked me how much I wanted, I put it there, and I would get approved for whatever they tell me that I am approved of. The rep took a lot of pictures of my vehicle, and took my title. She submitted all of the pictures to the people that she was supposed to send them. It was easygoing.

I needed emergency money so I did a car title loan with TitleMax. My rep was really good and the process took 45 minutes. I was pretty much prepared because I called in. I took everything with me when I went there just in case such as my Social Security and a copy of my lease. The rep right away did my paperwork. Right when I was about to walk on, she said she got an approval.

The TitleMax offices here have to have your proof of income. I lost my job a few months ago and I just started working again. I haven't gotten my first paycheck from my new job, so I don't have that proof of income yet. I was really scared and discouraged when I went to the first TitleMax office. The rep said, "No, ma'am. Don't fret. We have another office. It's right outside the city limits. They do not go by proof of income because that's only because we're inside the city limits." Once she told me that, it was like a weight was lifted off my chest. My rent was due before I get my first check, and I was really concerned about whether or not we were going to be able to cover rent this month. The rep sent us out to the other office that's just right outside the city limits, and they helped me a lot.

I applied for a title loan at the TitleMax in Columbia Mo. A young man named Brandon was the one that waited on me. He was very helpful and personable. He talked to me like a real person which made the experience less painful and made the time go by very fast. He was also very informative and made sure I understood everything. I would definitely suggest to friends and family to go to TitleMax.

TitleMax had the best rating. I wish I was able to be qualified for a little bit more, but it was good. The rep was wonderful, very helpful and very professional. She even offered me water and coffee. The hospitality was on point. I had a wonderful experience. If you own your vehicle and you need money right away, TitleMax is a good place to go. They work with you. They make you feel comfortable.

I needed the license, title, and the deed of sale when I took out a car title loan from TitleMax. The whole process took longer than usual because the car was owned by somebody else, but they fixed it. After they fixed it, it didn't take long after that. The rep was really helpful and had good customer service. She did it as quick as she could, let me know throughout the process what was going on, and that they were trying to fix it. She was trying to do everything she can to help me. So, she did a great job.

Working with them has helped. My rep was very nice and she took her time with us. We didn't know how to do something on the computer and she came back and helped us. Give them a try. Don't make it your last resort. You're guaranteed.

The people from TitleMax were very kind and very courteous. I just had to bring in my title and license. They had to take pictures of the car and kind of get it appraised on how much they could give me. So, it was very straightforward.