TitleMax

I did the application online before I got to TitleMax so all the work was done. I probably was in and out within 30 minutes. I sent a lot of pictures online the day before I got there and the rep went outside and confirmed that everything was what it was. It didn't take long. It was the front, rear, side, both sides, driver, passenger side and interior pictures and the rep took the pictures of the steering wheel and dashboard. I got a habit of paying cash for my cars. So any time I get into a tight spot and I need something on an emergency status, TitleMax is my go-to.

Everything was great. I called up Jennifer at the Conroe location, went in, and brought everything she asked me to. She explained everything inside and out, and it was super. She told me how to do everything, when to do it, and what I could expect. She said, "If you have any questions, call me." She was great. She knew I didn't wanna do the loan. However, she said, "Think about it. If you wanna do it, let's do it. If not, let's keep us on the list." She was certainly helpful, but it turned out I had to do it and I had no other way out. Come to find out I paid off nine bills with this one loan. I have a bigger loan, but I paid off all my credit cards. I was happy.

One of my friends at work ran into some stress and he went TitleMax and they helped him. Everything worked out. I could use a couple of extra dollars on some things around my house so I did TitleMax too. The application process was cool. It wasn't long and tedious. The only thing was they were short-handed at the time I did the loan and it was very crowded. If you're walking in, there are only two chicks in there. The two ladies there got into work getting us out of there. I was there for about two hours. I understood and saw what was going on. Those ladies were really humping to get everybody straight, but it was just a lot of people, and it was only two people there. I went and got myself a hamburger. I was already in the process but the ladies were processing so much. I came back and 15 mins later, I was out of there.

I had a name change in between the process of me purchasing my vehicle and the time that I put in the loan. I needed ID, the bank account that the money was gonna be sent into, and the title of the car. But on top of that, I also had to bring my divorce decree to show that my name was changed. Both of the reps that I dealt with were great. The first one started the process but unfortunately, it was time for her to clock out. But I understand because I’m a parent too, and she had to get her kid from after care and it was starting to run late. Because of the divorce decree and the name change, the process took a little bit longer than it normally does. So I was absolutely fine with her passing me over to the second young lady that helped me. But they were both very nice, respectful, and knowledgeable. They did what they needed to do to help me secure the loan.

When I first walked in, it was nothing but friendly. The representative at TitleMax, Toni, did a very good job of establishing rapport with me. We talked a little bit and she went over what it was. She was very informative. She told me she was new, so she was gonna go a little slow, which was fine with me. They had told me at the beginning that I might have to download an app to make payments. It got to the end of it and she said, "Let's go ahead and download that app." I told her, "I don't want to do that." The manager came over and said, "No, you have to. You can't walk out of here without downloading the app." It rubbed me the wrong way because I know for a fact that it's not in the contract that I have to. He was flamboyant and liked to say, "My dear, my dear."

I was well satisfied with TitleMax. I had an awesome experience. They were perfect and on time. They went over the whole truck and took pictures of it. They were thorough with it. The rep explained everything pretty well to me. She read over everything on the computer to me and she went over all the forms with me.

The TitleMax rep I worked with was good. She was friendly. I liked her attitude. However, I feel like they could have done a lot more. I was trying to get 4,000 and they gave me $1,000.

I did the title loan and the process was nice and easy. The rep was very, very nice. She addressed all of my questions. The loan got me above water.

The rep was understanding and the communication was proper back and forth. The process for the title loan took about 30 minutes and after it was completed, the funding was deposited to my card in about 10 minutes. TitleMax is a good resource to have. This will pay your bills too so it's okay. It's a good way to manage some of the emergencies that you have. I was able to get financially what I needed from them and it was a good experience.

My cell service wouldn't work in the building and the rep’s internet service was so slow. I had to resubmit twice all my documents. But the rep was very kind, gracious, helpful and friendly. She was professional and a nice person.