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TitleMax
TitleMax
Overall Satisfaction Rating
4.65/5
  • 5 stars
    577
  • 4 stars
    71
  • 3 stars
    25
  • 2 stars
    13
  • 1 stars
    28
Based on 714 ratings submitted in the last year
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TitleMax

ConsumerAffairs Accredited Brand

TitleMax is one of the largest title lending companies in the nation. TitleMax offers car and motorcycle title loans and pawns at competitive rates. We strive to provide a superior level of customer service as we help thousands of people get the cash they need with a title loan.

With thousands of convenient locations, TitleMax is here to help you obtain your next car or motorcycle title loan. Contact us today to learn more about us and what we can do for you!

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1858 TitleMax Consumer Reviews and Complaints

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Rated with 5 stars
Verified Reviewer
Original review: Dec. 13, 2018

First time getting a title loan. Joe made the transaction seamless. All I needed was the title and my id. The process took less than 30 minutes. Will definitely use this branch again if needed. Thank you for your excellent customer service.

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Dec. 9, 2018

I’ve used TitleMax quite a few times and my experience with them has been good. I went in there and applied for a title loan and the process took about 25 to 30 minutes. Working with TitleMax has been okay, and I've had good interactions with their reps.

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Rated with 3 stars
Verified Reviewer Verified Buyer
Original review: Dec. 8, 2018

I liked TitleMax's location and on their website, I’ll have cash in 30 minutes which unfortunately wasn’t true. The website said it would be a very simple process and I’ll be in and out in 30 minutes, but the process took almost three hours. The application process is straightforward answering the questions. Although, rather than somebody else putting the formation on the keyboard, I had to do it myself.

A lovely young lady helped me out. We had some things in common so we chatted a little bit. But then, once they submitted things to another city, we were waiting for somebody else to respond or to reply for approval. Things went back and forth between her office and somebody else's office. So that took us some time, waiting for whatever she was waiting for. I was there at 5 o’clock because I wanted to get out before the bank closed at 6 o’clock. I wanted to make a deposit. I was probably out by 7:30. The longest time was waiting for a reply from another office. She had to call over regarding the title of the car and those documents.

Also, I feel that I wasn’t mislead but I was not fully informed either. Had I known what the cost of the loan was upfront, I would have never tried to do such a thing. It was outrageously expensive money. And I almost didn’t accept it until I was able to talk to this store manager and work out a system that made it where, “Okay. I'll pay a thousand, a thousand, a thousand, then I could do one more payoff." Then it makes it reasonable. If I could get it over there at 48 months, it would cost me $35,000 to borrow $4,000. That’s insane.

And with the interest being accumulated everyday, I had the lady explain it to me so I can completely understand it. If I do these three payments like I say I will, and then one balloon payoff, I’ll be fine. $65,000 was the original I was going to get. But I said, “No, no, no. We’re gonna take it down to $4,000." I understand though from their point of view. If they disclosed how much the loan was gonna cost, nobody would ever go and get one of these loans. So they can’t disclose it at the beginning. They wait all the way through the end of the process to disclose the cost. Other than that, the people were pleasant. The office was clean and it was good for business. Still, don’t do one of those loans unless it’s absolutely necessary and you have a way to get out of it.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 7, 2018

I’m buying a house, and I also bought a new car. And I kept my old car, a 2008 Honda. It was in excellent shape and it had a new engine in it. And they only gave me a couple thousand bucks for the trade-in. So, I said, “I’ll just keep the car.” I love the car. And because I’m buying a house, I thought I’m gonna see what I can get on a title loan. I got on with TitleMax and they gave me $4,000 for the loan, and I was really pleased. I’d done it twice, which is why they gave me $8,000, and now I got the proper funds to make an offer and buy the house.

I got the title in and the overall lending process was excellent. They checked the VIN and looked it over and came up with a price. I’m very happy with TitleMax. I would also like to compliment both the two people that run that place, especially the lady. She was so helpful. She looked at the thing and then came up with the figure. My experience with TitleMax was excellent from start to go. They’re patient. They inspected the car in a short period of time and came up with the price, and I had the money. I couldn't have asked for anything better. I am going back for another loan. I may stop in there today. They’re only two blocks away from where my home is. I just wish they made payday loans too. I would've gone there for a payday loan.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 6, 2018

I liked the lady I dealt with at TitleMax. She was very friendly and a sweetheart. The process of getting a car title loan was good and fast. It was completed in 30 minutes. TitleMax was awesome.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 6, 2018

Getting a car title loan from TitleMax was easy. The process was completed in 35 minutes and I had nice interactions with the TitleMax rep.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 5, 2018

I had a really good experience with TitleMax. I had to go in-store and bring my title and fill out an application. Then, I waited for the approval. The girl I dealt with was very helpful, really nice, and she explained everything properly. Working with TitleMax was good. They lent me the money, and they didn’t try to hide any fee.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 5, 2018

I got a title loan from TitleMax since they were close to my location. I was 100% comfortable with their reps. They were very nice, bubbly and very welcoming. They also explained everything in-depth. The process took around 35 minutes. I had to give references, then they had to check my credit and even went out and looked at my vehicle. Working with them has been a good experience. It allowed me to pay my bills.

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Dec. 5, 2018

Working with TitleMax helped me out a lot. I was taken care of in the office and the lending process went really well. It only took 45 minutes and I didn’t think it could have gone any faster. I also didn’t think that their employees could have been any friendlier. The only thing was that their interest rates are way too high. But other than that, everything was great.

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Rated with 5 stars
Verified Reviewer
Original review: Dec. 4, 2018

DUSTIN **, is one honest, helpful, caring individual who takes care of people! We were strangers to him, never met him, out of state and he went above and beyond to help us recover our son's truck. In our time of need, Dustin was there to help perfect strangers with a dilemma! He revived our faith in human nature and we consider ourselves blessed to have found him! WAY TO GO DUSTIN, We are FOREVER GRATEFUL for your kindness!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 4, 2018

The manager and the representative who took care of me at TitleMax were great. The loan process was quick, simple and easy. It took about 45 minutes and it took a little while because of the system. Getting the car title loan from TitleMax worked out perfectly because I needed to get my car fixed at that time. I would definitely recommend them.

3 people found this review helpful
Rated with 5 stars
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Verified Reviewer
Original review: Dec. 4, 2018

The neighborhood TitleMax in Phoenix Arizona located at 35th Ave and Union Hills has exceptional customer service and the Associate who helped me her name is "America" was so sweet and very knowledgeable of the title loan process. I would recommend her and TitleMax to anyone needing to get a title loan.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 4, 2018

I had just moved to Texas and I was in a bind until I get my checks coming in. I walked in to TitleMax, and Maria took care of me. She was amazing. So, I didn't even think twice about going anywhere else. She's a good people person. She made me feel comfortable and explained everything, and I understood everything that she was saying. The lending process was fine and while it took a little bit of time, it didn't bother me. Also, the interest sucks, but other than that, my experience was great.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 3, 2018

It's going well with TitleMax. They were the closest to my home and my interactions with their representative were wonderful.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 3, 2018

TitleMax was all I really knew. I got a car title loan from them and their process was pretty good. It was completed in 45 minutes at the most and the loan helped me out a lot.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 2, 2018

I borrowed money from TitleMax who was just right down the street from me. The process was not long and it went great. The young man that helped me was terrific. We had fun. The payment plan was a little high, but there was nothing I could do about that. I had a bunch of medical bills that set me way back, and I was overdrawn at the bank. And working with TitleMax got me out of the hole and I was able to pay rent.

2 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 2, 2018

I was referred to TitleMax by a family member. And prior to going into the establishment, I already knew what type of documents they needed. A friendly customer service helped me out. She explained everything in detail, how much it was gonna cost, all the way down to how much I make a month to what's my spending. TitleMax made the process very easy and smooth. It took about 25 minutes. They looked at how much I make to what I was asking for and what was the value of the vehicle, and they gave me an option on how much I can take a loan out for. In between the processing time, they made short talks. So, it made it go by really fast. My experience with TitleMax was wonderful. I would highly recommend them to friends and family.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 1, 2018

I would recommend TitleMax. I needed a big quantity of money and I applied to them. I did it in person. Their process was convenient and everything got completed in about 20 minutes. And the representative was nice, friendly and she explained.

2 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 1, 2018

I needed a loan on my vehicle for my bills and TitleMax was pretty quick. The entire process took 30 minutes. They just needed my driver's license and they went out and took pictures of my van. Then, they checked if I was qualified and how much I could qualify for. Overall, I'm very satisfied with TitleMax. I'd recommend them.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 30, 2018

I needed some money and TitleMax is the quickest place I can get some money from. There's a location right by my house. They lend me and I like it. They want their money, but they give me a little break, ‘cause I pay late sometimes. The first time I went, the process took about 30 minutes. Now, it's 10-15 minutes. They helped and it was reasonable. They’re friendly, kind, nice, and smart. They gave me a payment plan that I can afford to pay, and it was good.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 30, 2018

In the process of getting things around from moving down here to Georgia, I had seen a commercial on TV, so I checked TitleMax out. After 20 years of marriage, our credit went in the toilet, so I decided to try TitleMax. I called them, and then I went there because it was only 20 minutes away from my house. And they were great about everything. I had to change some things like change to a Georgia license and change the car over to Georgia plates, and Georgia registration, and Georgia title. So, we took care of all that. The lending process was completed in a day. I went on Monday and Paul, the manager, went over some things with me and told me to go get a Georgia license. I went the next morning and got myself a Georgia license, and I went back to them and that same day, they cut me a check and it helped me out with everything I needed because it had to do with moving.

The lending processor was wonderful. She was nice, helpful, and went over everything with me. Our payoff is $1,500 and $48. I asked her if I can re-borrow if I bring in a payment of $700 which would be half of what we owe. She said we can especially if I'll bring in almost half of what we have to pay off. She said, “I can put in the computer, put your payment in, and you can re-borrow.” We’re thinking about doing that in the next couple days, so we can buy Christmas for our kids. I would recommend TitleMax.

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Nov. 29, 2018

Someone who had been in TitleMax before told me about them and when I needed some cash, I called them over the phone. They told me what I had to have then I went in, checked it, and it was done in 30 minutes. But when they told me what they could offer me, it wasn’t what I was looking for so I left and went somewhere else. The other place offered me even lower so when I got a call from TitleMax saying that they could actually raise their offer, I went back to them.

The second time I took to TitleMax, the car title loan was processed in about an hour. The rep let me know everything that was going on and how much it was gonna be, and if I had any questions, they answered them. The customer service was good and everyone there seemed really nice. Now, I was able to pay off some bills that I had and able to buy new things that I needed for a new house I recently moved into. I would also definitely refer my friends to TitleMax. They are fast and the process wasn’t hard.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 29, 2018

I got a car title from TitleMax and their reps were great. However, their computers messed up a lot so it took around an hour and 20 minutes to finish the whole process. And from what I got, the payments were expensive. $400 a month to pay back a loan was a little bit much and now that I've been thinking about it, I'm regretting it. But I had no choice because I just lost my daughter and I needed some money to bury her.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 28, 2018

I had some bills I had to take care of and stuff. TitleMax is mighty fast for me. I had called ahead and they told me how long the loan application would take. I went in and they got all my information. They signed the papers and walked me through everything. The rep was good too and I didn’t have a hard time 'cause I had all my stuff lined up right. The process took 30 to 40 minutes and there wasn’t any time wasted. It was a great experience with them and I was able to handle my business. I'm paying the bills now, which I could be through with.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 28, 2018

I was doing some research online looking for a title loan, and I found TitleMax. I decided to get a car title loan from them. I work for myself, so it’s hard to show a proof of income. And then on top of that, they’re the only ones that would’ve set me in Wellsboro. The lending process took 15 minutes and it was quick. Also, the rep I worked with was wonderful. She talked me right through it and told me everything that was going on with it. She was almost like a friend talking to me. I would refer TitleMax to anybody that I know of that would need a loan.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 27, 2018

I was looking for someone to do quick loans. I looked at TitleMax online and submitted the questionnaire. Then, I went to them but the guy was assisting someone on the phone. Once he finished, I told him I had to get to work soon. So he started the process and it was easy, simple and straightforward. He was very friendly, nice and explained everything well. Overall, it was a good experience.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 27, 2018

Working with TitleMax made it a lot easier to obtain the money and do the things I needed to for my family. The rep that I dealt with was very friendly and very helpful. The whole process was quick and easy.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 26, 2018

I went to TitleMax and spoke to a lady. She went through the forms with me, let me know the lending process, went out and took a look at the car, came back in with the offer, and broke down the plan with me. We sat and chatted while we waited for everything to come through, and that was pretty much it. It was simple. She was great, very knowledgeable, did a great job of explaining everything, and it went pretty smooth. The process took about 45 minutes and I got a title loan. I was getting in a worse situation and using TitleMax worked out good so I could pay some other stuff off.

2 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 26, 2018

I heard good things about TitleMax and since I've decided to go with someone more established, I went with them and got a small little loan which I needed to finish up on Christmas. The overall lending process was fairly easy and fast. It only took about 25 minutes. Their rep was excellent as well. Working with TitleMax definitely helped me out. I didn’t have to stress out and I’m thankful for that.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 25, 2018

I have used TitleMax before in 2015 for some funds amounting to $7,000. When I applied, I was there within 30 minutes. It was in and out. They were very good and have professional people in the office. I would recommend them any time.

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TitleMax expert review by Lauren Fix

TitleMax was founded in Georgia in 1998 and is now one of the largest title lenders in the United States with more than 1,000 locations in 17 states across the United States. The company offers title loans and title pawns for cars and motorcycles.

  • Qualifications: Those with bad credit can qualify for a loan through TitleMax. Applicants must only be 18 years old, or 19 in Alabama, have a government-issued photo ID, have a source of income and own a car or motorcycle without a lien.

  • No penalties: TitleMax does not charge an additional fee if clients make a payment early or pay their loan off early.

  • Speed: TitleMax works to get customers in and out quickly. In many cases, employees can check a client’s qualifications and process their loan within 30 minutes.

  • Online application: Individuals can apply for a TitleMax loan online. This option may be especially appealing to those who want to work with TitleMax but do not live near one of their locations.

  • Consumer education: Consumers interested in obtaining a title loan can visit TitleMax’s website to learn about the process of applying and qualifications. They can also follow the company’s blog for financial advice, car care tips and more.

  • Best for: car and motorcycle owners facing unexpected costs or a financial emergency.

Profile picture of Lauren Fix
Lauren Fix Auto & Finance Contributing Editor

Lauren Fix, also called The Car Coach, is an automotive and auto finance expert. Her understanding of vehicles has made her the “go to” person on TV, radio, print media and the Internet. She has authored multiple books and writes a column for several outlets, including Parade Magazine, NewsMax and Car Coach Reports. She is a regular guest on major news and morning shows, discussing the latest updates on cars and car financing that will help drivers make smart decisions when buying, maintaining and financing cars.

TitleMax Company Information

Social media:
Company Name:
TitleMax
Year Founded:
1998
Website:
www.titlemax.com
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