
TitleMax Reviews
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About TitleMax
TitleMax is one of the largest title lending companies in the nation, offering car and motorcycle title loans at competitive rates. It strives to provide a superior level of customer service as it helps thousands of people get the cash they need with a title loan. The company has thousands of convenient locations.
Visit www.titlemax.com- Receive up to $10,000
- Get funds in as little as 30 minutes
- No bank account required
- No credit score requirements
- Pawns only available in Georgia
- Loans only available in 14 states
TitleMax Reviews
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Reviewed Dec. 19, 2020
I was trying to find out was a title loan was about. I called someone but they weren't answering at all. TitleMax was my second choice but I'm glad I went with them. Their rep Regina was very helpful. It was around 6:45 and she waited for me to get there. She was the one who did the whole process for me.
Thank you for your feedback, Sonia. We're so glad that Regina was able to help you and answer all your questions! We appreciate your business and hope to see you again soon!
Reviewed Dec. 18, 2020
I got a loan from TitleMax on my car title. I like the way you pay it out. The lending process was fantastic. It took about 30 minutes. If I had kept my mouth shut, it would probably be less shorter than that. The girl was really good at what she did, and she knew exactly what I was looking for. She took pictures of the car and she got the title. I'd tell others that TitleMax would be a good place to start.
Thanks for reaching out, Roy . We're so happy that our staff was able to help you. We appreciate your business and hope to see you again soon.
Reviewed Dec. 18, 2020
The lady I worked with at TitleMax on Park Way was really nice. The application took a while but she told me there would be like a 45-minute wait. It had been going like that all day. She had prepared me for the wait.
Hi Yolanda, thank you so much for your feedback. We appreciate your business. Let us know if we can do anything further.
Reviewed Dec. 17, 2020
There was a TitleMax closer to me than anybody else. I got a car title loan. The process took about an hour. Everything went fine. The rep did her job like she was supposed to. She was really courteous.
Hey Gerald, we're so glad you had a great experience. Let us know if there's anything else we can do for you.
Reviewed Dec. 17, 2020
I needed a little bit of extra money to finish the roof on my house. I was passing by TitleMax one day and I went in there to get a little bit more to take care of my home. Everything was great. The person I worked with was efficient. She did her job. Everything was quick but because the rates were too high, I don't think I'll do it again.
Hi, Lubrodette. Your feedback is highly appreciated. Thank you for taking the team to leave a review!
Reviewed Dec. 16, 2020
The person that I worked with was really good at what he did. He took care of business and took care of me. The process took about an hour. He was trying to get it approved and that's what took most of the time.
Reviewed Dec. 16, 2020
TitleMax's overall lending process was easy. They do everything, and they are fast enough. If you need fast money, go to TitleMax.
Reviewed Dec. 15, 2020
The rep at TitleMax was so polite and very friendly. He went over every step with me and told me my payments each month. I recommend somebody just to go to him. I enjoyed my experience with TitleMax and I'd go back if I need to.
Reviewed Dec. 15, 2020
TitleMax helped me out a lot. They extended my pay when I needed to pay my bills and the timing that I got my loan was good.
Reviewed Dec. 14, 2020
It was a great experience and they helped me get a loan that I really needed. I'd like to refer someone to TitleMax.
Reviewed Dec. 14, 2020
The overall lending process took 45 minutes and the female that I dealt with was very nice.
Reviewed Dec. 13, 2020
My son told me about TitleMax. I heard that they are the best and the most fair and faithful. I got a car title loan. The lending process was excellent. It took about 30 minutes. They took pictures of my car, and everything was okay. Their reps were very professional. The loan helped me a lot, and I am grateful for them to give me that loan. I was satisfied. My experience with them was very good. If you want to go anywhere, go to TitleMax.
Reviewed Dec. 13, 2020
My experience with TitleMax was quick, easy and very helpful. They were able to help me with what I was looking for. I just needed some help because I had gotten robbed.
Reviewed Dec. 12, 2020
Getting a title loan from TitleMax was an easy process. My case took a bit longer than usual because I recently purchased a vehicle, so I had to still switch the title under my name, but I got that done. And then once that was done, everything went by quickly and smoothly. Good customer service. The only thing that discouraged me was the amount.
They were about to close within an hour. So, I was like, "You know what? It's fine. I'll just go ahead and settle with what I was told." I was told that I could redo the process again and see if I can get more. I asked if I could be approved for more, if I could go back the next day, get the difference and redo the paperwork. But I was told that I couldn't do that. That I would pretty much have to restart everything and not take the amount that I needed at the moment. I know I could have gotten approved more, but with the scenario that I was in, I need to just get what was there and go. But I feel I should be able to somehow refinance and take the difference of what I was approved for compared to what I took originally. Most places are not like that. They will allow you to refinance and take the difference, and then just rerun those numbers and paperwork until an agreement has come to.
Thank you for your feedback, David. If you have any additional questions about your account, please reach back out to your local store to see if they can help you get the funds you need. We appreciate your business and hope to see you again soon.
Reviewed Dec. 12, 2020
The dude at TitleMax that helped me out was really helpful. He made it really comfortable. It was a last minute thing. I had to get it done for an unexpected bill that popped up. He made it as quick and easy as possible. I would definitely recommend going to him.
Reviewed Dec. 12, 2020
I told TitleMax that I wanted a personal loan money and they approved $800. The lending process was wonderful and I was impressed with them. The total process took less than 15 minutes. Working with TitleMax helped me to solve a problem. I will refer them. They are very nice.
Reviewed Dec. 11, 2020
Both of the employees there were very helpful. They were nice and told me everything that I needed to know. They suggested a different bank that I should switch to, to think about. Also, the rep I worked with explained everything and told me about the different types of loans that they do. I had a really good experience with them.
Thank you for reaching out about your recent experience. We're so glad our staff in Knoxville, TN were about to assist you. We appreciate your business and hope we see you again soon.
Reviewed Dec. 11, 2020
The process at TitleMax is great. I was able to complete it in about 30 minutes.
Reviewed Dec. 11, 2020
Everything was perfect with TitleMax. We appreciate it.
Thank you Armando, we appreciate your feedback. Thank you for your business and we hope to see you again soon.
Reviewed Dec. 10, 2020
We did a title loan. TitleMax was the first one I called and when I talked to the lady, she seemed to know what she was talking about, so I went with her. The girls up there were good and the lending process was easy. We had to have the title for the car, our ID and our income statement. They emailed, and then it came back and we were approved. TitleMax helped us when we needed it. I recommend them to someone that came the next day to get a loan too.
Carla, thank you for reaching out about your recent experience. We're so glad our team in TX could assist you. We appreciate your business and hope to see you again soon!
Reviewed Dec. 10, 2020
It was good customer service from TitleMax and the total process of getting a loan took 20 minutes.
Reviewed Dec. 10, 2020
TitleMax has a great lending process. I got a personal loan for 300. The girl I dealt with was a really good person. I was at work when I found out about it, and she waited for me until I got off of work. Then I drove from Killeen to Copperas Cove because they had extended hours because of the COVID stuff and the holiday stuff. She explained everything. She did a wonderful job. TitleMax did their job and they were very professional. It was a good experience.
Reviewed Dec. 9, 2020
A friend of mine said that TitleMax was great to work with, that I could get a title on there, and that it wasn't as bad as I thought it would be. The process was quick and painless. The rep asked me how much of a payment was I looking for, I said I could do about 400 a month, and that fit right in with everything. It was a very nice experience.
Thank you for your feedback, Angela! We train our employees to provide a high level of customer service and we're so glad you experienced that. Please let us know if we can help with anything else.
Reviewed Dec. 9, 2020
A friend told me about TitleMax and when I signed with them, the process was pretty good and quick. It took an hour to complete and right now, we’re just waiting on the people to send the paper back. But they were very professional and they had great customer service.
Thank you Jasmine, we appreciate your feedback. We're so happy that our staff in Birmingham were able to help you. Thank you for your business and we hope to see you again soon.
Reviewed Dec. 9, 2020
I like the way they tend to me and they were really good with me. Everything was perfect and I would recommend TitleMax to my friends.
Reviewed Dec. 8, 2020
The lending process took a little bit longer than expected. The rep had to keep waiting for people to send back things and stuff like that. It took almost an hour. But other than that, it was okay. The rep was really nice and I liked it.
Reviewed Dec. 8, 2020
I applied for a car title loan with TitleMax and it was easy. The lady that was there was nice too. It’s a good experience.
Thank you Raven, we appreciate your feedback. We're so glad our staff in Mobile were able to answer all your questions. Please let us know if we can help with anything else.
Reviewed Dec. 8, 2020
I know friends and family who dealt with TitleMax in the past and they didn't really have a problem with getting a loan from them and getting the money back. I went with them as well and everything was really great. The employee that helped me was really nice and I didn't have to go through a lot of red tape, which makes me want to do business with them again. With COVID going on right now and with the holiday season coming in, I was very fortunate that I was able to go and get a loan from them.
Thank you Jerome, we appreciate your feedback. We're glad that our staff was able to help you and answer all your questions! We appreciate your business and we hope to see you again soon!
Reviewed Dec. 7, 2020
I was in town, passing by, and TitleMax was local, so I went with them. Their lending process was pretty easy and I was in and out of there within four to five minutes to an hour.
Reviewed Dec. 7, 2020
TitleMax did a good job. The whole procedure went smoothly. The gentleman that helped me was very nice. He was all about explaining everything to me, and it was the speediest thing, so I was well pleased.
Reviewed Dec. 7, 2020
TitleMax is a great place. They're helpful people and the rep was very nice. Getting a loan was easy too.
Reviewed Dec. 6, 2020
I was having issues with my checks and then using them every time I get paid. I just needed to get some Christmas shopping out the way and get new tires for my car. I went online and checked out the reviews first. I went with TitleMax and I worked with Evan. He was wonderful. He helped me get right in and out in a timely manner. Any questions I had, he answered with no problem. He wasn't trying to rush me up out of there. I like how TitleMax got things going right now.
Reviewed Dec. 6, 2020
I've had a loan through TitleMax before. It has helped me be able to pay off a bunch of big headaches and just get one small payment. This time, it went great. The lady that helped me was really nice and helpful. She explained everything. She had patience with me too. The process took me an hour, but I had to leave in the middle and go pick up my son from a dentist appointment. Everything was ready by the time I got back. I was completely satisfied.
Reviewed Dec. 6, 2020
When I signed up with TitleMax, their reps seemed kind of pushy and it took about 45 minutes. But the lending process is about 23 months for me and it was really good.
Reviewed Dec. 5, 2020
When we called, the staff was friendly so we decided to go over there and deal with them. I worked with this guy who was the manager and he was nice. He made everything cool for me to understand. It was good. Everything was easy.
Reviewed Dec. 5, 2020
The representatives over at TitleMax were very polite and explained to me the payments. They were friendly, too. I got a car title loan. It took a while, but everything’s good. TitleMax should keep doing what they're doing.
Reviewed Dec. 5, 2020
The process was really easy. Overall, a very good experience.
Reviewed Dec. 4, 2020
I paid my first vehicle off a few months back and got hard out for some cash and I went to TitleMax. The process went pretty quickly. I brought in everything I needed, I got my loan and I was out of there. Their system was going kind of slow that day, so it took a little longer than usual. We were probably there probably a little bit over an hour. The lady who assisted us was real nice. The customer service is good. We talked through the whole process and when she got done, she gave me my instructions with my card and we were on our way. TitleMax helped me in a real time of need and they didn't give me any hassle about anything.
Reviewed Dec. 4, 2020
Getting a car title loan at TitleMax took not even 30 minutes. It was an in and out. This is the first time I've ever done anything like this, and the experience, overall, was good.
Reviewed Dec. 4, 2020
TitleMax was persistent and called twice and made an offer with us. We got a title loan and the process was good. The rep was very thorough, respectful, and friendly.
Reviewed Dec. 3, 2020
TitleMax had very good customer service. The lending processor was very nice. I got a car title loan from them and it really helped. I appreciated them when I got it because at the time, I really needed it.
Reviewed Dec. 3, 2020
TitleMax provided me a car title loan and the experience was quick, efficient, and friendly. The rep was very informative. He broke everything down and I understood what I was signing.
Reviewed Dec. 3, 2020
The lady was great. She handled everything perfectly. The process took about 20 minutes which is a little longer than normal because the system was slow. Other than that, everything was smooth.
Reviewed Dec. 2, 2020
Our neighbor said she got a good deal from TitleMax. I applied, they asked for my title and my id and they looked at my car. The process took 45 minutes and it was good.
Reviewed Dec. 2, 2020
My cousin was a previous customer at TitleMax, and she was telling me about it. I went to them and the rep was nice. The process was good too. It didn't take long and then I was able to pay my bills.
Reviewed Dec. 1, 2020
I went to the actual location and the customer service was great. The lady that I spoke with was very knowledgeable of what she was doing. She was friendly, and she was very detailed in explaining the process of what needed to be done. The payday loan helped for a short term issue that I needed to get rectified at that particular time, so that went well.
Reviewed Dec. 1, 2020
Working with TitleMax helped. I walked in for a title loan and it went fine. It took 45 minutes and the rep was good.
Reviewed Nov. 30, 2020
I just had a newborn and I used TitleMax before. This time, I used my vehicle's title to get a loan and it was easy. The rep was really helpful. I had to call her back and she gave me good service over the phone as well.
Reviewed Nov. 30, 2020
The process on getting a title loan was good. It took 30 minutes and the rep was great. TitleMax helped me out.
Reviewed Nov. 29, 2020
I had a great experience with TitleMax. I got a car title loan and the process was easy. My interaction with the rep was great too.
Thank you Nakyha, we appreciate your feedback. We're so glad our staff in Huntsville provided you with great customer service. We appreciate your business and we hope to see you again soon.
Reviewed Nov. 29, 2020
My experience was very pleasant. I had a good interaction with the people from TitleMax. I got a vehicle loan and it helped me pay some bills that I needed to pay that day.
Reviewed Nov. 28, 2020
The TitleMax reps were good. They walked me through the process hand in hand. They do a good job of explaining everything, how it's going to process, what's going to be done, and what's gonna be taken out. Overall, it was a great experience. If I had to do it again, I would. The loan that I got helped me pay off some bills that I really needed to pay and put me back in the positive.
Reviewed Nov. 28, 2020
TitleMax reps made me feel comfortable doing the lending process. It was a girl and a guy. When the girl took over when the guy was busy, she didn't even skip a beat. She was very helpful and the process was so smooth. The process took about 20 to 30 minutes. They explained everything to me to the tee and everything was laid out. I didn't have any questions when the process was done. They treated me like I was a good customer. To me, customer service is number one and they have awesome and excellent customer service.
Reviewed Nov. 27, 2020
TitleMax provided most of the information. They had an example of the quote online. I got a number before I even came, and they’re also nearby. I looked at the reviews of the nearby one, and it was mostly five stars. When I got there, there was someone named Louise who was very easy to work with. The process took 20 minutes, but that was mostly me filling out paperwork. It was quick and easy to do and I was mostly relieved that I got a big enough number that helped me with a situation last week.
Reviewed Nov. 27, 2020
They offer great service and the reps were nice.
Reviewed Nov. 26, 2020
This is my first time to borrow, so I didn't ask anybody. I ended up going to TitleMax and I felt like it was the best place. The process went through quick and easy and everything was fine. It has been a week since I went through them. I thought I was gonna pay a high interest rate, but it wasn't high, so that was one positive thing I liked about it. I'm glad I went to TitleMax first. I only had to pay $160 on top of what I borrowed. My mom went with different places to borrow money. She might borrow 1,000 or 800 and she would have to pay 1,500 to 1,400 back.
Cedric, thank you for reaching out! We value and appreciate your feedback. It is great to hear you had a positive customer service experience. Please let us know if we can help with anything else.
Reviewed Nov. 26, 2020
The representative taught me and helped me a lot. Everything was fine working with TitleMax.
Thank you for your feedback, Tiffany! We always want to ensure we can provide the best customer service. We're so glad you received this. We appreciate your business and we hope to see you again soon!
Reviewed Nov. 19, 2020
I got a loan and paid it back. 3 years later they still haven’t removed the lien or returned my title. Now I’m out of state and can’t register my car, making it useless. Suing for value of car+loan and damages!!
We value your feedback with TitleMax and would like to learn more. Please feel free to reach out to our customer resolutions hotline at 1 (800) 804-5368. From there we can contact the appropriate parties and work through any issues.
Reviewed Nov. 2, 2020
They did help me with making a loan. Before reposting my truck I did update on their app my phone number of which they never called me. Never sent or informed me my truck was to be reposted. Even with the cares act actually had my truck reposted and the tow truck driver back up and hook up my truck while I was sitting in my truck so as to prevent me from leaving the home depot which I was in their parking lot. I told him no which he proceeded to tell me the truck was being taken which is breach of peace at that time. Title max also violated the cares act as well.
We value your feedback with TitleMax and would like to learn more. Please feel free to reach out to our customer resolutions hotline at 1 (800) 804-5368. From there we can contact the appropriate parties and work through any issues.
Reviewed Oct. 10, 2020
The lovely lady that the Oxford Alabama store were so kind and considerate. Miss Debbie was exceptional and made sure she told me all the details about everything. If you were looking for a loan in Oxford Alabama are around there I suggest you go to the Oxford store and speak with a lovely ladies. They will help you with everything you need help with and are very considerate about others. Thank you ladies for all you do. Thank you.
Reviewed Aug. 6, 2020
I applied for a loan at the Texas City, TX location on Palmer Highway and got very, very good customer service starting from the 1st phone call with Ms. **. She was very detailed about the services Titlemax offered and sent me both a text message with location and did a check up phone call to make sure I received it. When I got to the store, all the representatives on site were just as courteous. And the one who helped me from the start, Ms. ** made sure she personally introduced herself to me. She then went as far as staying after closing just to make sure I had no problem with my funds and make sure my application went through. I strongly suggest Ms. ** get a raise or some type of raise or promotion. She goes above and beyond to help her customers and I was thankful for all her help yesterday.
Thank you for your feedback, Priscilla. We train our employees to provide a high level of customer service and we're so glad our staff at the Palmer Highway location were able to answer all of your questions. Thank you for your business and we hope to see you again soon!
Reviewed June 12, 2020
I received two title loans from these folks in October and November 2019 unaware of how they do business. They did not make the deal clear to me as to how they were using loopholes in the lending laws to legally rob consumers. All the reviews here must be fake cause nobody would be happy with losing their hard-earned vehicles to these crooks.
They charge thousands of dollars per month for what they call managing your loan and claim not to be the lender. Then after you've paid all of this to them you realize not one dime has been put to the loan principal. Then they had me go to another town and sign for another term and nothing given to me. The principal balances jumped up thousands of dollars. Then after three months, they claimed I am in default on a 30-day loan that has been going for 8 or 9 months and now have taken my wife's needed work vehicle and are in process of taking my vehicle needed to make a living. We borrowed 18000.00 and paid them approx. 19000.00 and still supposedly owe 23000.00. Now we are being robbed of our vehicles. DO NOT DO BUSINESS WITH THESE PEOPLE!!! WARNING!!!
Reviewed May 20, 2020
I visited TitleMax on airline and the store manager was super friendly, nice, very helpful, Ms Lachell **. She need a raise. One bad thing is my money was stolen. Reported it but can’t get my money back. Sad case. They are no help.
We are glad you had a positive experience with our team but sorry to hear about the theft. Please let us know if we can provide any details for a police report or an investigation. Please feel free to reach out to our customer resolutions hotline at 1 (800) 804-5368.
Reviewed April 16, 2020
Due to covid19 I have been out of work since March 15,2020 of no fault of my own. Per the governor we were forced to close the dr office. I called office and spoke with the GM who showed no empathy or option except give me a few days to pay them. If I haven’t had any income you would think people who care would wonder how you are eating, etc. I called my location to check if I could get an extension or assistance since we have no money, and I was given an indifferent, uncaring response of "There's nothing we can do. You basically should just pay it because interest builds up on late fees. If you want, come visit us." This is not right to the hard working people who work so hard to pay all this money to y’all and I’ve always paid mine early or day of. This is the only loan of bill I have that is not helping at all!
Thank you for your feedback! We are committed to supporting our customers during this challenging time and appreciate your patience while we try to accommodate as many customers as we can on an individual basis. At this time we are not charging late fees in most states and have stopped involuntary collateral recoveries for the foreseeable future. You can read more about our continuing efforts here: https://www.tmxfinancefamily.com/tmx-talks/covid-19-coronavirus-update-protecting-our-team-members-and-customers-2/. Please continue to reach out to your local store and talk to us so that we can assist you further. We appreciate your business.
Reviewed April 15, 2020
The people that work for TitleMax, are very friendly and knowledgeable. However, these loans have interest so high, that you will pay back 3x of what you borrowed. DON'T DO IT!! They do not need to charge that much interest, yet greed requires them to prey on people less fortunate. I think that is horrible and I will NEVER DO BUSINESS WITH THIS COMPANY EVER AGAIN!!! You should not either.
Reviewed April 8, 2020
I called the location where I obtained a car loan. My question to the store manager was, "Can I make a payment 12 days past the due date without any penalties?" His rude ** stated that this company do not offer any extension of any kind. I have paid these people faithly for 18 mos. I would be paying this loan out soon. This company don't need to be in business. There needs to be better laws in place for companies that has all the intention of ripping off people.
We encourage you to reach back out to your store and maintain an open line of communication with us so we can better assist you.
Reviewed March 29, 2020
Titlemax wasn’t clear in regards To their contract. My mother passed. Needed a small loan of 600. Went to Titlemax. They insisted I had to take 2500 minimum. FACTS: Loan Lies Sexual assault, Repo Harassment, Duress, Mental anguish, Mental Physical Crippling, Homeless.
We value your feedback with TitleMax and would like to learn more. Please note that there are state-mandated regulations and loan amount minimums in every state. Please feel free to reach out to our customer resolutions hotline at 1 (800) 804-5368 so we can work through your individual needs. From there we can contact the appropriate parties and work through any issues.
Reviewed March 27, 2020
I will make this short as possible. 3/19/2019 I went to TitleMax to get a loan for $600But was told I could only get a loan for $2500 nothing less because that’s with the state law prohibited. I was grief stricken from my mom just passing away wanting to just pay off a few small bills so I just signed whatever they told me to Not realizing the severity and risk and harm this is all cost me the payments more than I could afford. They had a copy of my income. The payments were more. Long story short that following June I became homeless living in my car. 1/7/2020 car repo/sexually assaulted by tow driver. I paid $1,355.27 to get back. I have and still suffering psychological physical harm.
We are so sorry to hear that you didn’t have a fantastic customer experience. We strive to provide the best customer service in the industry. We would like to investigate your comment concerning the 3rd party tow vendor as we do not condone such behavior and appreciate you bringing this to our attention. Please reach out to us at 1 (800) 804-5368 so that we can get more details about your situation. From there we can contact the appropriate parties.
Original Review: March 20, 2020
My spouse had to self quarantine from work due to potentially being exposed to the covid19 and that was extended after she showed symptoms. I called the Fort Oglethorpe location to check if I could get an extension or assistance since we have no money, and I was given an indifferent, uncaring response of "There's nothing we can do. You basically should just pay it because interest builds up on late fees. If you want, come visit us."
I CAN'T visit when I'm in quarantine! I ended the call and just had to compose myself from crying. We pay 384 every month in interest alone, which is okay, but it's not like we expected to be out of work due to a pandemic. A little compassion goes a long way. Title Loan has already pocketed a hefty profit from me. I hope that sits well on their conscience.
Thank you for your feedback! We are committed to supporting our customers during this challenging time and appreciate your patience while we try to accommodate as many customers as we can on an individual basis. At this time we are not charging late fees in most states and have stopped involuntary collateral recoveries for the foreseeable future. You can read more about our continuing efforts here: https://www.tmxfinancefamily.com/tmx-talks/covid-19-coronavirus-update-protecting-our-team-members-and-customers-2/. Please continue to reach out to your local store and talk to us so that we can assist you further. We appreciate your business.
Reviewed March 3, 2020
I walked into Title Loan and I was greeted by Macy. She explained everything to me so that I had a full understanding of the process. Macy is experienced and she answered all of my questions. I asked about what happens in case of death, and she explained their policy. Thanks again Macy.
Reviewed March 3, 2020
Hello Consumer Affairs, I just want to give a detail of Titlemax loan company. They are not who they say they are? I had been talking to a representative all week, she then told me what documents I needed to bring in? I then called her back not knowing she was just tricking me. And fully was NOT going to in any way form or fashion give me and anyone else that day a loan. I did not play with her, I filled the application outright, told the truth of the information she wanted and I also was very nice to her. She never looked at me. She did not smile, and rather she had set me over in a corner for about 25 minutes, knowing full well she was NOT about to give me a loan of no kind. I told her that my credit may have small blemishes and that I am working on it as well.
She told me over the phone and in person. No credit was allowed or checked in the application process. But when it was denied. She had checked both credit bureaus, and then she also called all of my references while I was sitting there and I told her not to do that? Only if I do not pay. I got an email from her stating I was approved if I could quote the code. She got angry at me, and said, "Since you do not have your phone with you, I am declining your loan." I kindly told her to give me back my voided check, and good bye. She never gave me the check and she locked the door so I could not get out unless I asked her to open it.
It was not a good experience and wish they would not lie to the customer to get you in the building and find out how much money you got in your bank account as well. Had I knew of this matter, I never would have come to that place in the beginning because neither one of the clerks were nice. All they want is your personal information and do not have any idea of ever giving you a loan. That is not good, and that is why I am writing you all to let you know to stay away from these people. I will also write to the district attorney office and let her know of this bad actions and lies they tell us, to get the people in the building. I asked her to do it over and she said no.
Well if you knew the credit report was not good, why could you have told us over the phone and not have us drive all the that place and know that you will turn us down. That is bad business all the way? I hope congress shut you all down for good, and you not do this to anyone else. You could have let the loan went on because I only asked for a small amount from the loan. There was no need for a big loan. Checking credit accounts was not the issue. The whole company is. You all are big liars and use people for their information to toot your horn and show you are in business and do not do anything but rob people of the hard earned cash.
Yes I agree go out of business, and before you do, change the way you serve the customer because you are not helping anyone anyway. My friend only borrowed 1000.00 from you all and he is now paying $3,999.00. Back. Lie on top of lies. You know that is highway robbery. I hope The Commercial Appealsee this and put a padlock on your door. For tax evasion and embezzlement charges too. You are not helping no one. Liars.
Pamela, thank you for reaching out about your recent experience. We value your feedback with TitleMax and would like to learn more. Please feel free to reach out to our customer resolutions hotline at 1 (800) 804-5368. From there we can contact the appropriate parties and work through any issues.
Reviewed Feb. 28, 2020
I am pleased with Chad ** on his help and knowledge toward help my needs! I would highly recommend him to everyone. I had so many questions about different loans and he was able to answer each and every one of my questions that day! Thanks again Chad **!!!
Reviewed Feb. 26, 2020
7 months ago I borrowed 5k on my truck. My payments are $800/month. To date I've paid back $5600. I've only satisfied $87 of the original $5,000 loan. DON'T MAKE THE SAME MISTAKE I DID. This is the kind of stuff they won't tell you when the contract agreement is being drawn up. This type of business should be illegal. Oh yea, I forgot to mention one important thing. If you are 1 day late on a payment, (I'm not making this up. It happened to me.) your payment doubles.
I went from a $800 payment that month to a $1570 payment that month. Also I might add, they automatically throw your loan into default. At that moment they can and have all legal right (due to the contract) to come repo your car and sell it. Then you still owe the loan amount. DON'T FALL FOR THIS KIND OF SCAM. I WILL EVENTUALLY END UP PAYING BACK AROUND $38,000 ON A $5,000 LOAN.
We value your feedback with TitleMax and would like to learn more. Please feel free to reach out to our customer resolutions hotline at 1 (800) 804-5368. From there we can contact the appropriate parties and work through any issues.
Reviewed Feb. 1, 2020
2nd review: Today I called Instaloan to confirm payment for a title loan I took out. When I called I was shocked to find out, important payment information was left out, when applying for a loan. My loan information was explained to me was I would pay in the interest $450 + on my loans first payment & after I pay each month I can start to pay towards my loan of $2,500. Not once did my rep explain to me I had to pay $375 interest each month that does not apply to my loan. So on top of making payments towards 2,500 I'm charge an additional $375. That was never explained to me. I will be on contact with corporate. They have the title to my Mercedes CLA250. I needed extra money so it seemed like the right thing to do. It's unfortunate that people can try and take advantage of other people when they are in need. (PLEASE IF YOU ARE IN NEED OF EXTRA CASH PLEASE MAKE SURE EVERYTHING IS EXPLAINED.)
Thank you for reaching out about your recent experience. We value your feedback from your most recent experience with InstaLoan and would like to learn more. Please feel free to reach out to our customer resolutions hotline at (855) 869-3462. From there we can contact the appropriate parties and work through any issues.

Reviewed Jan. 8, 2020
They offer a quote online to give the customer a fairly close estimate of their car loan value, but when you go through the whole process you will find out that bottom line, they pull your credit so basically you are borrowing on your credit and throwing a car title in there more as a freebie for them to gain on if you don't make your payments. The actual blue book value of my car is $4,500, so with them only loaning me $700, if I default they get a really sweet car out of it and only losing $700.
The loan process when I got all the paperwork together took a whooping 4 hours to complete!!!! It's not until you set through all of the processes and finally get to the end of the 4 hours that you hear what they are offering. They said my credit pulled at 200. There is no way this is factual. I checked all three and although because of law school they are lower than they should be, my scores as of an hour after I left there was, 610/602/617. I don't know if this will ask me, but I want them to make right on the loan and give me the almost $2500 the internet brought me to them over. They are not a member of the BBB and the BBB has them mixed up in lawsuits all over the country for stuff just like this. I just want my loan that was offered that brought me in there in the first place.
Reviewed Dec. 16, 2019
Layla at the Conway SC store is awesome!! She made the experience quick and knew exactly what she was doing. Very professional and good at her job. I highly recommend them and if you’re in Conway ask for Layla and she will treat you right.
Hi Chris! Thank you for sharing your most recent experience with us. It's great to hear that Layla was able to help you and answer all of your questions! Please let us know if we can help with anything else!
Reviewed Dec. 11, 2019
My husband and I took a loan from TitleMax. It’s now time to make our final payment and we just found out we owe an additional $400 due to additional interest charges from paying our payment late. We’ve always contacted the office when our payment would be past the due date and we were under the impression that we were paying the late fees, etc each month when we did call in to make our payment. Apparently that was not the case. Each month there were additional late charges that no one bothered to tell us about and those charges continued to accrue interest each month. Now, we owe an additional $400 and every day we don’t pay that extra amount, it continues to accrue interest at a rate of approximately $3 per day!!! How is that even legal to charge interest on the interest? Not to mention we were never told or advised on these additional accruing fees. Very misleading!!!
Apparently all the employees that had been at this particular TitleMax location are no longer employed there due to misleading customers and not being honest. We are doing our research now to determine possible legal action against this company. We’ve paid more than double the amount that we borrowed due to the extremely high interest rates, and yes, we knew that when we took the loan... but the additional $400 on top of what we’ve already paid and the fact that’s going to continue to go up each day that we don’t... this is a company that certainly preys on people in need! Truly dishonest and misleading in their practices and the way they do business with their customers. Beware and stay far, far away from this company!
Reviewed Dec. 1, 2019
Mrs. P (i abbreviated her name because I did not want to spell it wrong) is an awesome manager with great customer service... I've been to the location on Mercury blvd. in Hampton, Va. twice and nothing but a pleasant and speedy visit each time. I had no problems with her or this location at all and would definitely refer to others if they need a place to go. Five star ratings would give more if I could.
Reviewed Nov. 25, 2019
I came into the Center Point, Alabama store on 10-21-2019? Was only given a $100.00 for my title? My first payment was due on 11-20-2019? Well, I was able to pay it off on 11-6-2019? A total of $117.99? I left the store with what I thought was Assurance of receiving my title the following day? Never received a phone call for the rest of the week? Went back a week later, and was told the same thing that I would receive a phone call the following day again? It's been a total of 19 days, and I still haven't received my title? I was supposed to renew my car tag at the end of October? And I haven't been able to drive my car cause I don't have a tag and I'm not trying to get any unnecessary tickets that only I will be stuck paying and jeopardize losing my license? I believe Title Max owes me more than just an apology for not living up to their companies Integrity and policies?
Courtney
Reviewed Nov. 1, 2019
Everything went great with TitleMax. Britney and Olive were pretty good. They did a wonderful job. I got a car title loan, and it did help me. I had an emergency bill that I had to pay and it ended up being like 1,400. So, I had to pawn my title. I told them I didn't wanna pawn the title until I got the car kinda fixed up. But when I got there, I was ashamed about doing it and worried about what people would think. But they most definitely made me feel comfortable with the loan, and said that everything's gonna be okay.
Reviewed Nov. 1, 2019
TitleMax is the only one around where I live. It took 30 to 45 minutes for the lending process to be completed when I applied for a truck title loan. Carmen, the manager knew what she was doing. Other than wait, she was helping the other or her employees facing a lot of questions. But I think it took long because some of their computers went down. So, everybody was using the same computer and waiting to do a transaction with another customer. It was like three agents working with one computer. They have their computer each one, but I think the system went down on the other computer. Working with TitleMax helped me a lot. I got the money that I was looking for.
Reviewed Oct. 31, 2019
This company feeds off your struggling. It advertises as a quick hand up when you're in a bind however it's like a wolf in sheep wool. I went into a Memphis, TN location and got a 660.00 loan in July. I have never been late nor have I missed a payment. I have since then paid back 466.95 and I still owe somehow 611.00 still to pay. I'll tell you how; it's because only 3% of each payment goes toward the actually principle of your loan. So although I was a good borrower and trying to do the right thing. I will be in this vicious cycle trapped. DO NOT DO THIS UNLESS YOU REALLY THINK ABOUT IT. The interest rate is between 206.4805% and 151.7305% and the repayment percent is only 3%. I hate I ever did this because a helping hand doesn't always help. I will never use a title loan service again it is just a money pit. I just want to warn against PREDATORY LENDING COMPANIES LIKE THIS.
Reviewed Oct. 31, 2019
Another company I called wanted me to have a cosigner because they weren't trying to accept the pay stubs that I provided them. And then the lady waited two weeks later to contact me, saying that she was supposed to give me a call back that day, and she called me two weeks later. And the money was important. I needed that day. When I reached out to TitleMax, they helped me that day. Their overall lending process was really smooth and fast. I even paid that debt back off. My lending officer was Ashley. She was really nice and fast. Working with TitleMax was really good because I needed the money to move out of the state, and it was really helpful. It was like an emergency and they were there.
Reviewed Oct. 31, 2019
TitleMax's lending process has been good and easy. But it took quite a bit because the system was really slow. Just printing the check took about an hour. The processor was very efficient though.
Reviewed Oct. 30, 2019
Overall, the lending process for a car title was a little bit weird to me because of the way they handled business, like some of their guidelines were just a little weird. And the whole process took a while because their system kept going down. I was in there over an hour and a half. Nevertheless, the reps were good and really sweet. And I got what I needed from TitleMax.
Reviewed Oct. 29, 2019
TitleMax's lending process was great and took about half an hour. Erica, the rep, helped me a lot and answered all my questions, which was why I’m happy with it. It was a great experience.
Reviewed Oct. 29, 2019
TitleMax's specialist was very nice, helpful and pleasant. I was in and out within half an hour so I the lending process was fine. Overall, the loan has helped me a great deal. I plan to pay it of quickly.
Reviewed Oct. 28, 2019
The total process of obtaining a car title loan with TitleMax took an hour. The rep was perfect and got right to it. She asked for my keys, didn't drive the car and just started it up. Overall, it was fast and there was not wait for me.
Reviewed Oct. 27, 2019
My cousin used to talk about TitleMax before he passed. He said that they are a good place to deal with because even though you get a title loan from them and you're paying it, you can go back and pay them out early. And once you pay them out early, they will deduct the interest off, while most title loan companies don’t wanna deduct the interest off.
I filled out the paperwork then they went through the procedure and took a picture of me to let the man also know that it was me inside the office getting a title loan. They also took a picture of the car and let me know the interest rate. They said, "If I keep the loan for the whole three years, that’s the amount you pay, but if you pay it off early, the interest rate will go down and once you pay it off, that’s it.”
The lending process took about 20 minutes. The manager handled my account, but she had a phone call. After she got through with her phone call, she came back. And after we went through it, she told me how to download the app and said that I could use the app or come to the office to make my payment. She said that a lot of people come in, get money, then come back in 90 days and pay TitleMax out. But if I wanna keep the loan for three years or for six months, it's up to me.
Reviewed Oct. 27, 2019
Everything was perfect with Titlemax. The loan process took about 10 minutes and the rep was great.
Reviewed Oct. 26, 2019
I made a choice to go with Titlemax for a regular car title loan because of the interest rate. The representative was great and I was given longer than 30 days to pay off the loan. Everything went smoothly during the application process except with the computers that they were using which went down.
Reviewed Oct. 25, 2019
TitleMax was close by and they were easy to use and convenient for me anytime, anywhere. The girls I worked with were very professional and very good. Their service has been going okay.
Reviewed Oct. 25, 2019
This was our second time that we got a loan from TitleMax. I needed money, and they helped me a lot with that. I like them. The guy always helped me and was a nice person. The first time and the last time I was there, the process took a while 'cause they were having a problem with their system. But they were pretty quick.
Reviewed Oct. 24, 2019
TitleMax has an easy lending process, and everything went well with the lending processor. TitleMax helped with what I needed. I feel okay to use them because I’m near them.
Reviewed Oct. 23, 2019
Everything went great with TitleMax and during my application, it took at least an hour between putting the information in and waiting. Then we had to wait for somebody to come back and approve everything. And they had to take the pictures and upload them. The process could be improved if you'd be able to put your information online, then have the application approved, or at least get a pre-approval. Other than that, the interest sucks and is horrible. I paid $50,000 for the vehicle that I got a loan on just because I had to get a loan for reasons my husband had to go out of town. It's hard for some people to make that kind of payment but I did it, so I could turn around and pay the loan off quickly.
Reviewed Oct. 22, 2019
My car title loan with TitleMax took about a 25-minute process. The representative was great, very polite and informative.
Reviewed Oct. 22, 2019
TitleMax had a big sign so they seemed to me to be a more reliable company. I took out a loan on a vehicle from them and their lending process is what I would expect them to be. Because if someone’s giving you a large amount of money, then you would expect them to answer a few questions. And their rep was kind, nice and very informative. They told me what I needed to know, when I needed to know it. The whole process took an hour. TitleMax did their job. Working with them has helped me out.
Reviewed Oct. 21, 2019
TitleMax's reps were knowledgeable. I got a car title loan from them and everything went smoothly.
Reviewed Oct. 20, 2019
The day I was enrolling for a regular car title loan with TitleMax, they had some system error going on so the process took a day. But if that wasn't going on, it was super fast. Also, the reps were great with us and had good customer service.
Reviewed Oct. 20, 2019
Getting a car title loan from TitleMax was really fast and easy. Their reps told me exactly what to do as far as my car was concerned. The process took a couple of days because I had to get my ex-husband’s name off my title. Otherwise, it would’ve been like a one-day thing. The rep whom I worked with was awesome and the rate I got was what I expected.
Reviewed Oct. 19, 2019
Antoine of TitleMax explained everything that needed to be explained. He even let me know about the app, which is perfect for me for added convenience to make payments. He was very cordial, friendly and answered any questions that I needed. It was a good experience. The process of getting my car title loan took 45 minutes. The system was moving a little slow that day. But it wasn’t a long process. Everything was seamless, straightforward, very simple and to the point
Reviewed Oct. 19, 2019
The people at the store were amazing and the entire process was easy. But there's not enough warning for people that don't know enough about what they're getting themselves involved with. If you don't pay it off in a month, you are screwed. When they tell you what your payment is, it's all interest and there's no principal in that. You still owe the balance. Luckily enough, I've been educated by people that told me that these are the worst things you can do in your life. It's a double-edged sword.
Reviewed Oct. 18, 2019
The TitleMax rep was very understanding and she was letting me know exactly what it was and the kind of obligations that I would be getting into. The process of getting the car title loan took about half an hour. I have options for paying it off whenever I have funds available, which I plan to do in the next six months.
Reviewed Oct. 17, 2019
The PLS across the street was too busy, so I walked out and went with TitleMax for an auto loan. The process was really good. It only took about 15 minutes and their rep went through with everything. Their rate and terms are a little high, but the good thing is you can pay it off before with no penalty.
Reviewed Oct. 16, 2019
In the area where I live, TitleMax had a better rating than the two other companies. But their interest rate is a little much and I had no idea that my monthly payments were gonna be 600 plus dollars until I was already committed. However, it was one of those deals where I needed the money right then and other than that, the process was easy and very simple. I had to fill out some forms and I was in and out in maybe 30 minutes so it wasn't a bad deal. Both of the people I dealt with were very professional as well. I'm satisfied with TitleMax.
Reviewed Oct. 15, 2019
My cousin recommend me to TitleMax and the car title loan process was very good. It was fast and I had good interaction with the rep.
Reviewed Oct. 14, 2019
The people at TitleMax were very professional, and it didn't take long to do the lending process. It took less than 30 minutes. They checked out my vehicle and everything was squared away really quickly. My lending officer was very professional. I don't think she had been there very long, and the people who were around her was helping her if she had any questions. But pretty much, she was in control of everything. She knew a few things. The computer was running kinda slow, so they were kinda helping her with things. She worked it well. Everything went completely fine. I had gone to TitleMax before and everything was fine as well.
Reviewed Oct. 14, 2019
I saw a TitleMax store while I was driving down the road. I walked in and I would’ve never done a loan had I known that they do weekly interest rate. They lead me to believe that it’s in a monthly. They didn’t tell me it’s a 9.9% interest rate and I’ve never been anywhere that they quoted the interest rate as a weekly. They were talking about a week, and I’m used to that being a month. I didn’t find that out until way into the process. The overall lending process was deceptive and, basically, it’s theft. My credit's not even that bad and I would’ve just went to the bank. I just did it ‘cause it was quick. And then they said, “Oh, the computers are down.” So, I get it. Everybody’s in business to make money, but I would never do it again.
Reviewed Oct. 13, 2019
The TitleMax lending process took about 45 minutes from beginning to end. I was fine with it and how long it took. They now have the electronic application which made it super easy. That was pretty good. It could’ve been a little bit shorter, but I understand there's a lot of paperwork and different things that had to be done. The part that took the longest time was the car evaluation. The TitleMax people were very friendly and very knowledgeable. The information given was great and very easy to understand. I just think the rates are ridiculous, but it benefits me to where I needed something at the time.
Reviewed Oct. 12, 2019
I went around and I found out that TitleMax offered the best rate. The process was fairly efficient and it only took about half an hour to complete. They just took some pictures. I worked with Cynthia and she was very nice and kind. When I went in to get it done, their computer systems were up and down so that kinda sucked. They need to make sure their systems were more stable. But other than that, it was fine. Everything was good.
Reviewed Oct. 12, 2019
It seemed that TitleMax had more foundation and it didn’t seem like a small business. It seemed like I could trust them. I was in a tight situation and TitleMax really helped me out. It stopped me from working so much in my car. The rep was very helpful and informative. The whole process took about 30 minutes. They inspected the car, made sure everything was correct and everything matched. Then they started the car up and they took pictures. They assessed the value of it to the best of their knowledge. TitleMax is a good place to get a loan from.
Reviewed Oct. 11, 2019
I would definitely recommend Titlemax to anyone who's in need of quick cash. At the branch in Waycross, Georgia, the customer service team are extremely friendly, polite, & respectful, (particularly Skylar, Monica, & TJ). Customers are in & out in a very short amount of time. Titlemax is definitely the place to go when money is needed right away!
Reviewed Oct. 11, 2019
TitleMax's rep was very informative and explained everything to me. She made their process very understandable and easy. They verified that I had a clear title and I was able to complete the process of getting a loan in approximately 45 minutes. The loan I got from them helped me out when I was in a bind. If somebody would ask me about their service, I would give them a pretty good recommendation.
Reviewed Oct. 10, 2019
I Googled TitleMax and they had good reviews so I went to them. They needed a title, ID and some few questions about how much money you make. The loan process was completed in 30 minutes and their reps were very friendly. I got into a tight spot and I used the money to fix it. So, it worked out.
Reviewed Oct. 9, 2019
The rep at TitleMax was wonderful. The interest rate is high. But getting the loan was probably like a 20-minute process.
Reviewed Oct. 8, 2019
The process was easy when I walked in to inquire with TitleMax and I ended up taking my business there. Their rep was really helpful and she seemed really sincere and concerned about what I was going through and why I needed the loan. She didn’t make me feel like any type of way. The lending process was really fast and simple. They really worked with me and they were on top of it. They evaluated the vehicle and then they just needed my pay stub. I also have the app already, so it’s really convenient.
Reviewed Oct. 8, 2019
I was trying to get a loan. I saw TitleMax on a commercial. I heard that you can get up to 6,500. I called there, and when they told me the amount of money, that’s what brought me on in. Because I had called a couple of more, and because my title is rebuilt, they told me that they could only loan me $1,000, and I was like, no way. So, I called and I ended up talking to Mike from TitleMax. And when Mike told me that I’m looking at $4,000, that sold me. The lending process was pretty easy but the system was going in and out. But the processor was excellent. If you need a loan, TitleMax is the best place to go to.
Reviewed Oct. 2, 2019
The last time I was at TitleMax, they gave me $1,000 and told me I needed to pay 170 for the loan. I wanna know what has happened if every month I do the 150 or 170 but then nothing is coming down from the total. Instead, it's just the interest coming down. Despite this issue, the woman at TitleMax was professional in doing her work. She was really friendly and everything was easy. They approved my car loan in 10 minutes. I'm really happy with TitleMax.
Thanks Miguel, we appreciate your feedback. If you have specific concerns about your account and the way interest accrues, please contact us at 1 (800) 804-5368 so that we may review your account details and provide a response. We look forward to hearing from you.
Reviewed Oct. 1, 2019
I got a title loan from TitleMax on my GMC Envoy and the lending officer was great. The process took 45 minutes and it was quick.
Hi Ashley, thanks for reaching out about your recent visit. It is great to hear you had a positive customer experience and that you found our process to be quick. Thanks, and we appreciate your business!
Reviewed Sept. 30, 2019
The process at TitleMax was a lot easier than I expected. I expected it to be a lot worse and a lot crazier, but it really wasn’t. From beginning to end, it took about 30 minutes and everything went good.
Reviewed Sept. 29, 2019
Everything was quick at TitleMax. When I called, their reps responded and were nice and friendly. That made it easy for me to deal with them. Additionally, their application process wasn't confusing. I was sitting inside and the rep took pictures of my car, did a walk-around and looked at the condition of everything. The whole process took 30 minutes.
Reviewed Sept. 28, 2019
The application process at TitleMax was very easy and quick. It took about 30 or 40 minutes and I loved my rep. He was excellent and I would sent people to him. TItleMax evaluated my car, took pictures and sent those to whomever is gonna lend the money to us. It took only five minutes for us to get a response on how much money we could get. They approved my loan ASAP and gave me $50 for coming in too. TitleMax is the place to go.
Reviewed Sept. 27, 2019
The lady that I talked to from TitleMax was real good. She helped me and explained things to me, and we had a good conversation. I walked in there, and she was very friendly. We started talking like we’ve known each other for a long time. It was my first time but she was very friendly, and I liked her attitude. We laughed. We had a good time. She was a very nice person to talk with. I needed the title loan at the time to try to get my mortgage up, and I explained it to her and she worked with me the best she could.
I have heard a lot about Titlemax, on the news in TV, and it was like, some place I wanted to go. I had a car title loan and it’s a 2014 Corolla. It took 30 to 45 minutes for the process to be completed. It was my fault because I missed a line and they had to start the computer on ‘cause I had hit the wrong button. So, the rep had to start over. But it wasn’t that long. I had a very good experience there. In fact, when I get this one paid off and if I need to go back, I’ll go back down to Tasha, the rep I talked with.
Reviewed Sept. 26, 2019
TitleMax has locations every two miles. So, I've seen them while driving on the highway. I got a vehicle title loan and the process was simple -- it took about an hour. The processor was very good, too. Overall, it was a pretty seamless experience.
Reviewed Sept. 25, 2019
Applying for a loan with TitleMax was fairly easy. It took probably 30 minutes and the lending officer with whom I worked with was very helpful and friendly. Getting a loan from them made life a lot easier. I was in a jam and needed a certain amount of money right then and there. I was able to get it with no problem.
Reviewed Sept. 24, 2019
My loan has been fully paid off for almost TWO MONTHS yet TitleMax has not returned my title! I keep getting excuses that is the State's fault. BE WARNED! I want to sell the vehicle and can't until TitleMax releases the lien and the title restored to me. As you can imagine, I am without words that TitleMax can get away with this! I will NEVER again do business with this company. You have been warned!
Reviewed Sept. 24, 2019
The application process with Titlemax was easy. The loan officer was good and explained pretty well. She went outside and took pictures and came back in. The lending process took about 30 minutes. It was professional.
Reviewed Sept. 20, 2019
It is my personal experience and now verified by The California legislators in Ab-539, that TitleMax of California is a Predatory and Unconscionable auto lender because of exceedingly high interest rates they charge customers. I was charged 131% interest on a title loan of $8k. I was told that could pay my loan off early without incurring a prepayment Penalty. I tried to pay my loan off after 8 months @ $1k a month x 8, but was told I would need to pay an additional $10k in accrued interest. I did not see nor was I told of the about the high rate of 131% interest rate nor the language regarding regarding the accrued interest, which in my opinion, is a prepayment penalty. I am trapped.
Reviewed Sept. 19, 2019
The lending process with Titlemax when I applied for a car title loan was easy and it took 30 to 45 minutes. I did it in person. The representative and everything were nice but the rate is kinda high. I probably wouldn’t have done it again, if I had a choice to go do it again.
Reviewed Sept. 18, 2019
They gave me more than I needed when I applied for a car loan. And it was easy to interact with the representative. It was great with TitleMax. I went with them because of the radio ad.
Reviewed Sept. 17, 2019
Let me start by saying that Chris ** is an outstanding professional. He went above and beyond to ensure that all of our questions and concerns were answered. My family and I are grateful for all, Thank you much..
Hi Marvin, thanks for reaching out about your experience with us. We're glad that our rep, Chris was able to help you and answer all your questions. We appreciate your business and hope to see you again soon!
Reviewed Sept. 17, 2019
Opened a loan at Title Max Virginia Beach Holland Road location, called to make a payment which was fine the first month but when calling in the second payment I was told that the location closed and files were being sent to another location, and that someone would contact me when they had more info. Well that never happened and my car was repossessed in the night due this past Friday. I contacted Title Max to pay to pick up my car which was such a hassle, you have to pay them and set appointments with reinstatement and auctioneers just to pick up your vehicle which is in a whole other location.
Once picking up my vehicle I noticed that two pairs of shoes were stolen that belonged to my customers, and a heavy duty utility vest all valuing $975. They left the shoe boxes empty and bag containing the vest empty. The company that supposedly picks up the vehicles is Pathfinder Auto Recovery which is then transported to IAA in Suffolk, Virginia. Between the 3 companies there’s crooks!
After my vehicle was picked up I immediately read reviews on this and saw tons of reviews on car theft with items being stolen and car vandalism so I contacted Title Max who assured me that “no such thing ever happens.” Well it did. Please do not do business. These people are all crooks! I was told that cameras were on the tow vehicles and also on the sites but once I mentioned the police taking a report suddenly “there was no camera footage.” When speaking to IAA the guy became very defensive. I’m sorry to say that I’m not allowing these crooks to take from me when I've already had to endure suffering by paying them double just to get my car back!
Reviewed Sept. 17, 2019
I had a great experience at TitleMax on 2507 Pio Nono in Macon. TitleMax was so helpful. I got a loan and it took no time at all. The employees gave me very good service and I had my money in no time. I have recommended this TitleMax to my friends and they have got the same great service. Thanks for helping me out.
Thanks Hilda, we appreciate your feedback. We're happy to hear that our staff at TitleMax in Macon were able to help you and that you've recommended us to your friends. Thanks for being a loyal customer!
Reviewed Sept. 16, 2019
I had some friends that have used TitleMax and I also went to one store and got a car title loan. The overall lending process was quick and easy. I spoke with the GM in Cleburne and he was nice. I went there on a Saturday and the lending process took about 30 minutes, which was not long. Now, everything is okay so far.
Reviewed Sept. 15, 2019
Recently, I had to go to another position with my job and that was a little hurtful for me. Adjusting with that, I needed more money and I also run another business. I was in a financial situation, but I always heard negative things about auto title loans from people, that when they got one, they felt like they were robbed. I never got a title loan or even tried to look into getting one. However, my mom got a loan with TitleMax and they were just what she said. She referred me, so I went over, tried it out and loved it. It was a fantastic experience. It made me feel comfortable and not feel like I was robbed.
Everything was explained to me and it sounded fair, so I read the terms and conditions and went forward. The rep was super professional and very attentive. She needed to do a vehicle inspection, which didn’t take long. She just went outside, did the inside/outside, and came back in. She let us know that her evaluation said my truck was in good condition, and that was it. The customer service was awesome and I complimented her during our service. TitleMax helped me because I needed the money. Also, being able to still keep my vehicle was a huge blessing.
Thanks Kera, we appreciate your feedback. We're glad that we were able to help you and it's great to hear that you had a good experience with us. Please reach out if there is anything else we can help you with!
Reviewed Sept. 15, 2019
I needed money for rent. It was pretty quick securing a car title loan from TitleMax. Their rep let me know information on ways how I could pay the loan back. I could do it in 30 days, 9 months or 24 months. If I did it in 24 months, it would be for four times the amount I got. She went the extra mile and let me know how the payments would work out. Anybody else would have told me “You have choices, nine months, 24 months or 30 days,” and just left it at that. The experience went very well.
Thanks for reaching out about your recent experience, Edward. We're glad that our rep was able to help you and fully explain everything to you. Thank you, and we appreciate your business!
Reviewed Sept. 14, 2019
One of my friends told me about TitleMax and we were skeptical with them, but I just went to see for myself. My interaction with their rep was beautiful. It took less than an hour to complete and I was satisfied, so far.
Reviewed Sept. 14, 2019
I got a title loan and it was very simple, easy and quick. It took about 20 minutes. There were two reps. One started it off and the other one completed it, and they were very professional. TitleMax helped me out greatly. I would recommend them. If someone comes into some emergency situation and need to get some fast cash without all the credit checking and the use of collateral, TitleMax would be a good idea.
Reviewed Sept. 13, 2019
TitleMax was friendly and they do what they can to give the loans. The rep was friendly and the process was pretty quick. At first they wanted to give me 800, but the rep pushed it a little bit and I got more money. That was awesome. I needed some extra cash to catch up on things and pay some bills. It definitely helped.
Reviewed Sept. 13, 2019
Everything went great at TitleMax. The process did not take long at all and I was most definitely satisfied with the time frame.
Reviewed Sept. 12, 2019
The TitleMax rep I dealt with was an awesome guy. The online advertisement showed that TitleMax is open at 9:00, but they didn’t open until 10:00. I think the rep normally runs to the bank in the morning, and he does that before he’s open. So he told me, “If you could just hang on a few minutes, I gotta run to the bank.” He did that but once he got the doors open ready for business, it was smooth sailing.
Reviewed Sept. 12, 2019
I got a car title loan from TitleMax. The process was fine and convenient. It took about 20 minutes and the rep that I worked with was good. I borrowed money for one month, and I'll be paying it off in two weeks.
Reviewed Sept. 11, 2019
TitleMax offered more money, so I opted to go with them instead of their competitor. I applied for a car loan and the process was quick and easy. The rep I worked with was nice and she did great. The loan solved my problem though I was kinda concerned that the interest rate was so high there. But I didn't speak to them about it because I was in a rush at the time. I got in there right before closing and I had the loan on Saturday. I was ready to go, so when they approved it, I took it and ran. All in all, I would recommend TitleMax highly if someone is in a desperate need for cash or if a person fell on a hard time and need a little help. But I wouldn’t recommend it to a friend who has a hard time paying bills on time because they’ll lose whatever it is that they put up for collateral.
Reviewed Sept. 11, 2019
I was very surprised at how fast the process at TitleMax was. It was nice and everything went great. The rep was very helpful and friendly. She told me a lot of stuff because I had never done that before.
Reviewed Sept. 10, 2019
TitleMax was the closest lender to me and when I applied for a car loan with them, their service was good. They were very thorough and the processor I worked with was cool. He was also nice and the whole process took about two hours.
Reviewed Sept. 10, 2019
The TitleMax rep was super. Dealing with the fact that you have to go ahead and get a loan, it's always nerve wracking, but TitleMax was wonderful. Also, their systems are really slick. The process took 20 minutes or so. I had no idea what I was getting into so it was nice that it was so easy. We're fortunate enough to be able to solve our cashflow issue and pay TitleMax off quickly so we didn't get stuck in with the humongous interest. Considering everything, people get stuck in that trap with the higher rates. If you know what you're getting yourself into and get yourself out of it, it would help out a lot.
Reviewed Sept. 9, 2019
My experience with TitleMax was very smooth. They were very easy to deal with, and they really good customer service-wise. They have great and funny people. I had a good time. I got a car title loan. I went in on a Saturday right before they were closing. I was the only one there. Things went fine. I couldn't have been more pleased. The process took 15 minutes total. The rep was lightning fast. The only thing we were really waiting on was them to approve at the main office. That took longer than anything and it was what took the majority of the 15 minutes. She took maybe five minutes to get her part done. The manager walked me outside to my car afterwards and handed me my check. It was a great experience.
Reviewed Sept. 9, 2019
I’m 68-year-old and I’ve always wanted a motorcycle. But my house burned down and I lost everything. I had to rebuild everything and it's taken seven years. A motorcycle is the last thing on my bucket list and TitleMax helped me get it. The process took some time, about two and a half hours, but it wasn’t their fault. They were having computer problems. They kept on going down. But everything was fantastic with both of the people I worked with, the manager and everything.
Reviewed Sept. 8, 2019
TitleMax is a great place. It helped me a lot. They really do everything quickly and they give you what you need. I was surprised. The entire process was fast. It was really easy. The lending processor took pictures of the car and was nice and really sweet. She made sure I had water and she did everything I asked. She did great. She was definitely professional. The experience was awesome.
Reviewed Sept. 8, 2019
My fiancé told me to go to TitleMax. I got a car title loan and their lending process was quick. Their rep explained everything very well to me. There was no wait, so it didn’t take long. He was very courteous and very helpful. He went out there and looked at my car, and made sure it was in good condition. Working with TitleMax helped me because I was waiting to get something, and I didn’t have to wait until I got paid. I was able to go ahead and get it sooner before it was no longer there. I would definitely tell my friends to go to TitleMax especially if they needed the money right away.
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