
TitleMax Reviews
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About TitleMax
TitleMax is one of the largest title lending companies in the nation, offering car and motorcycle title loans at competitive rates. It strives to provide a superior level of customer service as it helps thousands of people get the cash they need with a title loan. The company has thousands of convenient locations.
- Receive up to $10,000
- Get funds in as little as 30 minutes
- No bank account required
- No credit score requirements
- Pawns only available in Georgia
- Loans only available in 14 states
TitleMax Reviews
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Reviewed Dec. 19, 2017
** said it would be painless, and she was right! They offered me water and were very friendly, not too chatty. Professional! I went to the 1109 Goldsmith Rd. location, close to my home. Merry Christmas, that took a load off me.
Reviewed Dec. 19, 2017
I had a good experience the first time I visited TitleMax. I went back and got a car title loan in 45 minutes and the lending process was quick and easy. I had friendly interactions with the lending processors and they were fast and really helpful. I had a peace of mind working with TitleMax.
Reviewed Dec. 19, 2017
TitleMax was closer to me. I applied for a car title loan and their lending process was fast and easy. It took 30 minutes to complete. And then the form was straightforward. Also, their representative was pleasant and presentable.
Reviewed Dec. 18, 2017
TitleMax is a good name and I recognized it when I googled title places. Their lending process was excellent and very easy and I spent about 45 minutes for a car title loan. I went in twice and I have never done it before but the TitleMax people were great. They had put me at ease and explained things very well. I already knew going in that it was going to be high interest to pay it back but for short term, it helped me quick and they gave me money.
Reviewed Dec. 18, 2017
I worked for a lending company whose rates were crazy high. I felt more comfortable going back to where I’ve already dealt with before which is TitleMax. I got a car loan and the process was easy and took only 30 minutes because I had my document. Plus, I liked that they didn’t have to reach out to my employer. Their staff was very nice and professional. Coming from someone who works from customer service and doesn’t deal with people face-to-face, the lady who we worked with had good customer service. Everything was good and I'm very satisfied. I'd recommend them to someone else.
Reviewed Dec. 18, 2017
TitleMax's manager and district manager were the ones helping me with the my title loan and they were very friendly. It was a wonderful experience with them. Everything was quick, easy and painless. They just checked out my vehicle, made sure it was up to par, checked my title and made sure there were no existent liens on it. They ran it through their system and it was cleared and “okayed”. Within 30 minutes, I was out the door with a check. Keep up the good attitude and that’ll keep people coming in, especially from word of mouth of people like me that are satisfied with them.
Reviewed Dec. 17, 2017
The lending process at TitleMax was great. I called ahead and verified exactly what I needed to bring in. I got in there and the guy that helped me was really helpful. He was awesome.
Reviewed Dec. 17, 2017
Another lender needed my credit score and my credit score is not where it should be right now so I knew I wouldn’t get approved. But I was able to get a loan from TitleMax. The lending process was fast and it was great that their representative was really helpful and friendly and explained everything. The loan I got helped me pay my rent. I would tell my friends if they don’t want someone to run their credit score and they need money fast, then they should go to TitleMax.
Reviewed Dec. 16, 2017
Working with TitleMax didn’t take any time out of my day. I needed extra money for the holidays and the process of getting a title loan was very simple and easy. They don't do credit checks and they have an automated system with an electronic signing and it wasn’t hard at all. It took about 30 minutes for me to complete the process. The lending processor from TitleMax was a very nice lady. She was courteous and professional. She was having some new system which was only there for three weeks, and she was learning it as she was going and she was doing very well. My experience was fast and great, and I got what I needed and I’m happy and satisfied with what the outcome.
Reviewed Dec. 16, 2017
The whole process with TitleMax as I got a title loan took only 30 minutes which was pretty quick and easy. The lending processor was very sweet, kind and helpful. She explained everything thoroughly to where we can understand. She did a great job overall. I like TitleMax's service and what they have to offer. It got me what I needed and helped me to do what I needed to do for our holidays so I’m very grateful for that.
Reviewed Dec. 16, 2017
The people at TitleMax were very friendly when I stopped in. They were very nice and I felt comfortable with it right away. I obtained an auto title loan and it was very simple. The computers were very fast and we were in and out of there. Anyone who needs a vehicle title loan should definitely consider TitleMax over anyone else.
Reviewed Dec. 15, 2017
I used TitleMax a couple years ago. It was the worst mistake of my life. I was at a point where I had overdue bills and I felt like I could not get a loan at a bank because my credit was a little low. Boy was I wrong. I could have gotten a loan from a bank. This was a very expensive lesson learned. The interest rate was about 150%. I took out a loan for 5000.00. A loan for 5000.00 was really a loan for 10,000.00. It was awful. I got harassing phone calls and they were not sympathetic to being a day late on payment. I had to borrow money from my friends to get my vehicle out of hock with them. Borrowing money from my friends to get my vehicle out of hock was the best thing in my life. When I got my title back I had to use it to get a loan from a real FDIC bank to pay my friends back. The bank asked for the mileage on my vehicle and needless to say it was 10k less than what was on my title I received back.
How they doctored a legal document to show more mileage than what was really on the vehicle is illegal. I had to go to the DMV to get it corrected. The fees TitleMax charge is called usury. Folks there are other options this company is legalized loan sharking. I have proof that my title was doctored and I still have the documents to show the outrageous interest rates. I feel I need to be compensated the amount I borrowed for the distress it caused in my life. I have heard that people who have borrowed from this company have gone and done drastic measures to pay these folks back. Worst experience of my life. Word of advice to those contemplating borrowing from this company DON'T you will regret it. I am seeking legal consul at this time. And I am talking to state and local agencies to stop these businesses from existing in short making it illegal to perform lending services.
Reviewed Dec. 15, 2017
I had a buddy and he had a TitleMax before. I told him that I really needed some money and he told me to go through TitleMax. So, I went up there, talked to them, and they helped me out. The process was complicated because I had to go get my title transferred to my name and then all that stuff in there. But once I had my title and that transferred over, it was like a real quick. It was an easy process because all I needed was my ID and my title. It took about 2 hours to complete, but it normally wouldn't take that long. Also, the loan person was great. He kept me smiling. He was getting around all these other employees. Everybody who was in there was laughing. It was a good experience. However, they didn't give me any tamales. They had a previous customer who came in to make a payment and they had dropped off some tamales to them. And I would just not leave them alone about those tamales.
Reviewed Dec. 15, 2017
I got a car title loan from TitleMax. It was quick and easy and that was what I was looking for. The processor was professional. She took the time to explain everything to me. She was really good and fast. The only thing I'm dissatisfied with is the interest rate. It's ridiculous but I'm going to go ahead and pay it off as quickly as I can.
Reviewed Dec. 15, 2017
TitleMax was the best option for me. We processed the loan for about less than an hour and their staff was very friendly and positive. The loan helped greatly. I had some things I had to take care of and I was able to pay them off immediately. I was very satisfied.
Reviewed Dec. 14, 2017
The lending processor from TitleMax was very nice, helpful and very knowledgeable about their whole process. Working with TitleMax made it easy for us to be able to finish our Christmas before I got paid at the end of the month. With TitleMax, getting a loan is easy and quick and you can get something and be able to pay it off right away without having any early pay off fees.
Reviewed Dec. 14, 2017
In getting a title loan, TitleMax was the lender I chose since they were close to me in locality. The overall lending process was a plus in terms of time. It was less than an all-day affair, so that was fast. Once the paperwork was done, it took 15 minutes or less to get the loan approved. The lending processors were great and very nice. Anybody would feel comfortable talking with Kim and Fernie. I had a good experience with TitleMax and I was satisfied with their service.
Reviewed Dec. 11, 2017
I had a great experience with Customers Service Reps ** and ** at Shrewsbury MO Location 7742 Watson Rd 63119. Real simple process. Ask for Loan, quick 30 minute appraisal, sign paperwork, receive your check, out the door you go. It was a pleasure to talk and be yourself. No pushy salespeople. I would recommend you checking out TitleMax if you need a Short Term Loan. Pay off early. No pre-payment penalty. Kudos to easy qualify loan. Nice customer service reps. 5??? Thanks.
Reviewed Dec. 10, 2017
TitleMax has been around for a long time and people could get in fine. They were the only company that would actually do business with me. I got a title loan for a vehicle and spent less than 15 minutes for the process. I dealt with the manager who knew exactly what to do, was quick and courteous. The terms are outrageous but when someone like me is in a situation where I'm in, then there's nothing else I could do. TitleMax should be more lenient with their payback plan. In my case, I'm going to have to pay $380 plus dollars a month and it'd be a lot easier if I didn’t have to be concerned about getting a hold of extra cash to have a loan. So, using TitleMax should be a last resort.
Reviewed Dec. 10, 2017
Hurricane Harvey Victim/Grieving Mother Penalized and Charges Fees without assistance. There are charges being added to the original amount which is making very hard to see my way out of this. Due to lack of funds to bury my daughter, this bill was created to finish burying her. Then to further complicate thing, Hurricane Harvey happened without me having the time to grieve. Hurricane Harvey devastated my life by delaying my daughter's burial by a week, causing a lot of damage to my home and totally destroying my 4 Runner. I've been living from my son to my sister house because of the mold/fungus and the home isn't safe.
I called TitleMax to inquire about a Title Loan to help bury my daughter because the insurance money wasn't enough. When I went into the office grieving and trying to handle business, all I wanted was to bury my daughter. They were very accommodating with offering options to get the loan but didn't seem to care why the funds were needed. After completing the application with office on Telephone Rd, they told me I needed to go to the 2 Spencer Hwy location for the money (TitleBucks) and I thought it was odd. I couldn't understand why the company name was TitleBucks instead of TitleMax. Unfortunately, Hurricane Harvey came through and caused a lot of damage and the vehicle used for the Title Loan was suffered quite a bit water damage and wasn't salvageable. The vehicle only had Liability therefore the damage or replacement would have been covered.
I called Title Bucks from 08/27/.17 -09/15/17 left messages to inquire how to handle the payments. I did not receive any calls back so I started calling Title Max customer service which was the Title Bucks voicemail and each time they transferred me back to the Title Bucks voicemail over and over again. I wait another week and call Title Bucks again to speak to someone with no answer. So I called the Title Max customer service. Finally they transferred me to the manager of the Spencer Hwy location. I explained how the Hurricane affected me and told her I want to make sure I make payments. Told her the vehicle wasn't salvageable but I pay all my obligations but needed assistance to make those payments. I was told she need to speak to her manager and would call me back but it would be a while before I would get a call.
In an effort to make ends meet, I started selling the parts off the truck but did not accumulate enough funds for a payment. I wrote down. I created a To-Do List in which I wrote down I'd spoke to her and she would call back. I continued to the next thing on my list, contacting homeowner insurance with a 5000.00 deductible, FEMA will not provide assistance yet, contractors for estimate and other things. The outside of the house is fairly ok but inside there is mold, no walls, cracked ceilings and furniture damaged so I live from my son to sister's house. I have a lot on my plate and trying to take care of everything but still grieving it became overwhelming. So I stop for a while to get myself together.
Before I could get with Title Bucks again, I received a call from the Title Buck's Manager regarding my payment and reminded she told me I would receive a callback. Apparently, she forgot about calling me back but told me that there would not be any skip payments for anyone. In addition, she added I would accrue late fees and I told her that could not be helped. I receive (SSDI) fixed income and have to plan things and that wasn't enough time to do it. I explained will pay the money back but I need their help in making that happen. I know they're in this for the money but I needed their help and can't afford the late fees and the extras fees on top of the money borrowed. She told me to call her back next week with an update but I need something to help repay the money. Due to the damage to the house, I do not have any paperwork anymore.
My daughter funeral was scheduled for that Saturday so her body stayed at the funeral home another week. This was very upsetting for me and my family especially her 11 year old daughter. In October 2017, I filed a complaint against NCP Finance and Title Bucks in which I given information to resolve the issue. NCP Finance is the lender for this title loan and assure me via your office the issue was resolved.
---Not Honoring Agreement--- I spoke to Brian ** (Title Bucks Area Manager) where he told me I could pay the original amount borrowed ($2000.00) then ask how much I could pay. He said to wait until I had the payment then they would have sign another contract for $2000.00 with no interest then make the payment until I pay it off. In addition, my first payment would began in December 2017 to give me time to move back into the from Hurricane Harvey.
Unfortunately, I was in the hospital until 11/06 and as soon as I was released I called Title Bucks and spoke to Rosa to come in. I got a seasonal part-time job for the holidays because I gotten behind with my creditor and utility company. I let Brian know my water had been turned off after moving back into the house and needed to pay $100.00 but did not receive a response. I proceeded to keep my appointment with Title Bucks to pay $150.00. When I arrived Liz (manager) and Rosa was there and told them what happened but would pay the $150.00. Rosa told Liz the amount and Liz became very angry. Walked back to the back to call Brian but I do not know what was said.
While Liz was in the back talking to Brian, Rosa asked me what was the name of my bank which I thought was odd but I told her. Liz came out to say the amount change from $2000.00 to 2500.00 and they could not create the contract without $200.00. I told that I would contact Brian for help when I get home. Although Liz had just spoken to Brian, he did not answer the call so I left a voicemail. It wasn't 5 minutes later Brian return my call to tell me the amount was changed to $2500.00 instead of $2000.00. At that moment I started recording the conversation again as I did when he told me about repaying $2000.00. The reason Liz couldn't create the new contract was a couple months back Title Bucks changed the system. The system would not allow them to create a contract without interest only a contract with 9% interest.
I questioned him about our previous conversation and never acknowledge it. I mentioned the previous agreement again and he ignored the question then says "You can wait until it defaults and Title Bucks will make me an offer to settle which would be $1500.00". I told him "I am straining to pay the monthly payment so how am I to pay $1500.00" so I told him this issue is getting strange and was making me uncomfortable. I asked if he would give me something in writing with his new terms to pay the loan off and he refused.
Later I called Liz without her knowing what Brian told me and told her I would borrow the remainder of the money. I asked if they were open Saturday 12/09 and Liz says they were but closed at 2:00 pm but wait until Monday. She was discouraging me to come in Saturday to take care of everything. I fear that Brian and Liz are developing a plan for me to default on the loan, charge it off then cause more of a financial issue for me. I have confirmed that NCP Finance is the lender for this loan therefore I need their assistance in this matter.
Reviewed Dec. 9, 2017
We went to your Centralia, Il location. The staff there were being very difficult. No matter what they asked for, We brought it to them and it wasn't good enough. We went to the Duquoin, Il location with the same stuff and was done within 30 min. They were extremely nicer.
Reviewed Dec. 9, 2017
My TitleMax experience was painless. Everything went so fast, it was unreal. I needed a little cash to take care of a few things and my birthday came up and we got Christmas around the corner. So, I wanted to do a special event and true enough, they offered me more than what I wanted. I live across from the VA so I see TitleMax all the time. I never thought I'd use them for anything but it's convenient. Their overall lending process was no more than 15 minutes, it was really fast. I went online first and I looked them up and then I put in a little information and I got a call within minutes. Their rep coordinated with the local office here and then within minutes, they called me from here in Dublin, Georgia. And then all of a sudden he said, “Well, when can you be on there? They're waiting for you.” It was 11:00 then and I said, “I'll be there at 1:00.” But I went down there before 1:00.
They looked at the information, I looked at the car for a few minutes, came back in and drew up the paperwork and we discussed when I needed the loan. Their rates are generous. They're not like most folks made out for companies that they had to be loan sharks, so they don’t come off with that impression and that kind of ease my intention. Not even a week ago, I recommended my brother and he’s going to go down there and see about them because he’s getting married in June and he’s trying to find something and he’s spending all his money and I explained to him what I did. And he’s going to standby. He's making a trip to the Philippines in January, so I think he’s going to get down there before January.
Reviewed Dec. 8, 2017
Last December 2016, I had an emergency to travel overseas. I inquired getting loan from this company. The gentleman I got there misled me by not explaining me in detail. Anyway I ended up get the loan but it was interest was so high that at the end of the loan I had paid double what I was loaned. The other associates who were there did not want to listen to what the previous associate had done. That was the worst decision I ever made. Advice to those who want to get a loan from this company “before you sign or take the cash read the contract.“ Do not be duped.
Reviewed Dec. 8, 2017
Excellent service, detailed, knowledgeable description of loan that best suited me. Would definitely do business with them again! Ash, the rep who did my loan, explained to me about how title loans work, made me feel comfortable, and even gave me a detailed understanding of how the interest works and why some people run into problems when paying off loans because of their lack of understanding about the interest. All employees should be as well trained as Ash! Thanks, TitleMax!
Reviewed Dec. 8, 2017
I went on the internet and looked up title loans and it's not too good. I found a couple of companies but they didn’t call back. I was referred by someone I know to TitleMax and I got a title loan from them. Their rep explained everything that I needed to do when I came in and from there I just did everything he said, came back and met with him and sign the paperwork. I also had to go to the DMV and he called me. The lending process took three hours to complete. The manager was thorough and charming. My credit, my rating and everything was bad so he helped me get a loan. He did his best and he told me once I do this, he'll have another emergency where I may get more money if I need it.
Reviewed Dec. 7, 2017
My experience went smooth and the staff was great. This is my first time so maybe everything afterwards goes great. I hope if I run into any hardships they are very understanding and work with me. They gave me the right amount I need but the payback interest is extremely much. I would not get one unless I could pay the loan off very quickly.
Reviewed Dec. 7, 2017
The staff are very friendly and helpful. I am very glad I went to TitleMax for the extra money I needed. They explained everything very clearly my payment plan and the due date. I would recommend them to anyone who needed to pawn their title for extra cash. Thank you for the help.
Reviewed Dec. 7, 2017
They were very helpful, always there when I had questions. They know you by name which makes you feel like family. My husband and I really really needed the money after I had surgery and was struggling to pay the bills but they were there when I needed the help. Thank you TitleMax.
Reviewed Dec. 7, 2017
I had used Titlemax before and went with them again for a car title loan. The process this time was much easier than the very first one. It was also fast and working with their rep was pretty good. He was courteous and professional.
Reviewed Dec. 6, 2017
Shout out to Nicki at South Highland location in Jackson Tennessee. That girl is awesome and she kept working until she got me all I was eligible to receive. Thanks to her Christmas just got a little brighter at my house. Thank you Nicki and thank you TitleMax.
Reviewed Dec. 6, 2017
Went to get a loan from this company because it was good but I'm very disappointed got a loan for 2000. Have made my payments in time. Have made almost 4 payment of 311 and instead of going down is going up. I owe 2045 like wtf so now I owe more than what they borrow me. Instead of helping people they ** them. Will never go again and hope people don't go neither.
Reviewed Dec. 6, 2017
Getting a loan from TitleMax was really quick and easy. I was probably only there for about 30 minutes. They were very knowledgeable and working with them was convenient. It met my needs at that time. Great experience overall.
Reviewed Dec. 5, 2017
I got a car title loan from TitleMax and had a very good experience. It was convenient. I went into the store and they walked me through the process. They let me know what my better option would be as far as payment. They said that they would let me know if I want to do a five-month pay-out plan. That’s the better way to go about it because then you’re not worried about it, you’re not stretching over it. So, I chose that option. The people there were friendly and they helped me understand the questions that I asked. They weren’t able to get me exactly what I wanted but they were able to get me as much as they could for me because they understood that I was in a problem. I was in a bind and they helped me get out of it. They care for their customer a lot.
Reviewed Dec. 4, 2017
I have used TitleMax before so I went to them again to get a car title loan. Their process was fast. You just go and they get an estimate, and then they check out your vehicle. And then they go about your business and say if you’re approved or not. I did an estimated approval over the phone and that took overnight. They called me the next day. And then, I went online and it took 30 minutes to complete. Their rep was cool and awesome. He was the manager of the business location I went to. I had asked for 1,000 but they only gave me 700. I guess it all depends on the car or whatever. Nonetheless, they had good customer service. They’re excellent at their job.
Reviewed Dec. 2, 2017
Using TitleMax has worked out great for me. The reviews for TitleMax on one website were very good. Being very professional as the review indicated and about 15 miles away, which is very close to me, I went over to TitleMax with the title for my truck. The application process took not more than 30 minutes and was very easy, straightforward, and no haggling. They wanted to assist me anyway they can and the intention is still for customer satisfaction. More so, the lending processor was very friendly and had the Texas kind of professionalism.
Reviewed Dec. 1, 2017
I found myself in a situation where I was making and taking a very large gamble if I didn’t take care of some financial issues. I had some forgotten traffic tickets and they popped into my mind when I a buddy asked me about them. And because of that and all these other fees, I was going to pay for it now. It was money that I had to come up with or my license was going to be suspended. I work out of town so I was over the barrel to where I needed to take a high risk of possibly getting stopped. Under any circumstances, I didn't want to get a title loan for my truck. But it was one way to get the money I needed although I didn't like the interest rate. TitleMax has been around for a long time and they're more stable than other lenders that pop one day and go away the next since TitleMax has the financial backing to be here tomorrow.
The process was pretty seamless. I called, got a guy and talked to him. I told him what I had and what I needed and he verified some stuff as far as the year, make and miles. I told him how much I needed and he said that they would have to look at the truck and take pictures. Then they were going to deal with it but what I had compared to what I needed was not going to be an issue since my truck was worth a lot more than what I was trying to borrow against it. So I went out there and sat down with him. There were two people working there and they were very kind, courteous and informative. They were also very laid back but professional at the same time. Some of the time that I was there, we spent jaw-jacking back and forth a little bit while we were doing the paperwork.
The rep also explained everything and told me straight up that the loan was majorly a high interest rate. That was how title loans were. I understood that and I wanted to get it paid off quickly. He said that was what TitleMax was there for, trying to help out now and let me get back out of it as soon as I could. He told me to keep in mind that I was borrowing $2,000 from them right then but I got full term on it and I was going to pay back almost $7,000. It was 150 something percent. It was a two year loan and was supposed to be $313 a month. Other than that, the rep had most everything done by the time I got there. All I had to do was sign an initial bunch of stuff. It was a middle of the day and I was in and out of office within 15-20 minutes.
Reviewed Nov. 30, 2017
I guess I didn't really listen this last time I got a loan from TitleMax. Never dreamed I'd be paying back double from what I borrowed. But we all learn from our mistakes. I will never ever use TitleMax again.
Reviewed Nov. 30, 2017
My husband and I went into TitleMax on Secretary Drive in Arlington, TX. We received a warm welcome from David **. The whole process went smoothly and David was awesome!!! Thanks David (and Titlemax)! 5 stars!!!
Reviewed Nov. 30, 2017
Back in August of 2017, my husband needed extensive dental work done and of course our dental insurance didn't cover all of the costs and we just decided to try TitleMax and it was the easiest thing to do. We were so impressed with the gentleman in the Little Road, Arlington, Texas office! His name is Alex. He made us feel so comfortable and at ease. We can't say how much we appreciate what he DID for us. In fact, the entire process was so quick and Alex was so friendly that we would not hesitate to go there and use TitleMax again. I hope that this review makes it to Alex's bosses because he should get recognition for his outstanding service and professionalism!
Reviewed Nov. 30, 2017
I was a bit skeptical when going into TitleMax but I was very much in need of some help. As soon as I sat down with Thomas I felt comfortable right away. He didn't pressure me and was able to answer all my questions before making a decision. At the end of it all it's because of him I was able to take care of an emergency that otherwise could have been a disaster. I'm very grateful and will definitely go back to him in the future if needed.
Reviewed Nov. 29, 2017
I don't know about everyone else, but I wasn't happy with my experience with TitleMax at all. I felt like I was lied to and jipped from the minute I visited their lying website to the very last time I spoke with one of their phony, sideways managers. The loan amount was nothing but a tease and helped me accomplish nothing. I'm not going to smile and say, " TitleMax helped me get a new apartment." They did nothing but earn themselves about $500 or so and waste my time.
The rates were downright wicked. "The system" tacked on additional money that no one could explain properly because it was bogus. The customer service was extremely rude, dismissive, and condescending. Speedy service? Yeah, maybe, but am I supposed to be happy because they were quick to financially r_pe me? Big deal. Well, I'm not going to give this business five stars for what it does or the way it treats people. I will never recommend this company to a friend. I wouldn't even recommend it to my worst enemy.
This is a fine example of bad business here. I mean, some of us know that title loans are not good deals. I personally have been through the process with other companies before, but TitleMax takes the cake on crookedness. TitleMax made me mad enough to write about them. That's very, very bad. You see, in business, there are greedy companies, and then there are greasy (pronounce it greeezy) companies. TitleMax is greasy, and they will have to answer for what they do on judgment day.
Reviewed Nov. 29, 2017
I obtained a title loan from TitleMax. They didn't seem as shady than some of our local people. Their lending process was quick which I like. It took about 30 minutes, and then I was good. Their lending processor had a good attitude and I thought he was very relatable and I like that quality. Their service was flexible for me. They gave me two options of when I wanted to make my first payment because obviously, I got a title loan and I'm in a financial situation. However, what I got wasn't as much as I thought I would get. I guess the downside was selling my vehicle for $360. But every little bit helps. I'd tell others to go to the one on Fort Campbell Boulevard because they were really helpful.
Reviewed Nov. 27, 2017
It was easy to get the loan, the staff is always polite and professional. My only problem is that making my payments has become a task, because they don't accept online payments nor do they take payments over the phone.
Reviewed Nov. 27, 2017
TitleMax should be ashamed. They need to tell the poor people upfront of the ridiculously high interest. Too busy trying to make bonuses, and commissions, they misinform the customer. I really wished I knew how the whole loan system worked. I would've never got a loan. I lost my car because I could no longer afford the interest. I paid for almost 3yrs. and still owed 2k. I however did some research a little too late. But N. Mexico, and a several other States does not have a cap on the interest they charge the people. There should be a law! Especially in N. Mexico where the poverty level is high. Shame on the CEO's and NM lawmakers. Taking kickbacks for not making laws to prevent people from losing their cars. You could care less of the hard working, tax paying citizens trying to support their family. Greedy bass catchers! I'd like to see you walk to work in the cold!
Reviewed Nov. 27, 2017
I used TitleMax before and I went back to them for a title loan. The lending processor was a really good and nice guy, and the whole process didn't take long. Everything is fine except for the extremely high interest rate. But if one needs money, then they should go see and drop by TitleMax.
Reviewed Nov. 26, 2017
I'm super young and I don’t have any credit. And since I bought my car with cash and I own the title, I figured getting a title loan might be the best way. The lending process was really easy, straightforward, and I was in and out in 30 minutes. Also, I did everything at the TitleMax location right next to my house. The people who helped me were nice and the lending officer answered all my questions and knew exactly what she was talking about, which was good. They send the text messages to remind me of when I have a payment and they call only to wish us happy holidays and happy thanksgiving, so it is helpful.
Reviewed Nov. 25, 2017
The process of obtaining a personal loan from TitleMax was very easy for me. The lending processor was courteous and professional.
Reviewed Nov. 23, 2017
I went in to pay a payment. I told Allison my wife passed away 2 weeks before and I had a financial problem because of it. She was the COLDEST person when trying to talk about it. Just thought she could of tried to help a little but she just wanted a payment!!! Also my wife's name is on the title.
Reviewed Nov. 22, 2017
I never really understood loan companies. But TitleMax takes the freaking cake. Out of every other loan company I've dealt with, I've never felt like I was just giving away money. Every time I made a payment the amount I owed lowered. With TitleMax if you pay the minimum it doesn't move. You still owe the full amount you borrowed. So basically I borrowed 1600. It's been 4 months. I have paid 250 bucks each month since, I still owe 1600 right now as I type this. It's freaking unbelievable. I don't understand how this is suppose to work. But when you borrow money from someone you pay them back exactly WTF you borrowed. That's like you asking me for 20 bucks but I expect you to pay me back 100? It's not right. It's not fair. I wish I would've understood the process better.
I would've never came to this company. I feel like I'm getting ripped off. I go to borrow money because I need the help. I'm not borrowing money to pay back double WTF I already owe! It only puts me more in debt in the long run! And then TitleMax don't even gaf about its customers. They just want their money. I went in there after paying 4 months in a row at only being 5 days late, asking him for an extension because my electricity was about to get cut off with 4 children, and all he could talk about was late fees as if I'm not already paying TitleMax back enough?!! I've already paid your ** at least 800 freaking dollars! Take it out of that!!!
Then sometimes they come walking in with food and **. Uhmm can I have a fry or a taco since I pretty much paid for your damn meal?! Like seriously one day someone's going to fight this company in court, and they're going to win. Then hopefully TitleMax will either get their crap together so that the payback on the loan isn't so damn expensive or they can just shut down altogether so that they aren't ripping people off anymore. When I am done paying this ridiculous greedy ** company off, I swear to GOD, I will no longer do business with them. Good freaking riddance!!
Reviewed Nov. 22, 2017
My experience was great. Thanks TitleMax in Pooler GA. I can't wait to say... I GOT MY TITLE BACK WITH TITLEMAX. They were great with customer service and helping me with my 4 year old keep busy and quiet while I fill out paperwork for my title pawn loan. So I give 5 stars to Pooler GA location.
Reviewed Nov. 21, 2017
I have never taken out a title loan. I have always heard bad experiences. I had an emergency and nowhere else to turn. My experience was pleasant and very relaxed. I did not feel stressed and they did all they could to help me. I want to say Thank you.
Reviewed Nov. 20, 2017
This was my first time coming into Titlemax. I had completed my application online. And your representative, assisted me very professionally and courteous, and she also answered all questions efficiently. I could not remember my Gmail password, and could not log in. The representative was very nice, helpful, pleasant and worked well, without asking questions to other employees. Give her reward for accurately explaining the process properly and I really appreciated that.
Reviewed Nov. 20, 2017
My visit was pleasant & very professional. Everything was explained to make sure I understood how the loan & repayment works. Excellent service. I would definitely recommend to a friend since a credit check is not required. Like the fact that they send reminders as to when your payment is due.
Reviewed Nov. 19, 2017
My experience at TitleMax was surprisingly easy and straightforward. Ms ** was very warm and welcoming. I came in & was nervous. That soon dissipated, as I soon felt like I was talking to a friend of mine. She made the process painless & easy. I appreciate her expertise and professionalism. I will recommend her to anyone that I know that can benefit from the service. Thanks Ms **.
Reviewed Nov. 19, 2017
Hello. All I wanted to tell you please do not use this company. I went here in hope to get money to help me in a time of need. Well they did that but after me not paying them because I was not able get a job. They r ti my car from my house in the early morning after I went into the office and was gonna pay them on that Friday. That Monday they came to car. If you do not wanna pay them to get your car back pls do not use them. They after taking my car wanted me to pay them 1000 to get my car back. After me not having the money they said that they would sell me car.
Reviewed Nov. 19, 2017
Well I've got to say when I started looking into a title loan I really didn't expect it to work out. The truth is I my credit isn't that great hasn't been for a while and so when I call them I expected to be given a list of reasons why I couldn't get a loan. But that's not what happened when I went in. I didn't have all the paperwork I needed. I wasn't prepared because I guess I didn't expect it to work out but they worked with me. So I expected a ridiculously high interest-rate that I wouldn't be able to keep up with or that I would have to pay it back in 30 days which I wouldn't be able to do or I would not get the full amount that I needed but I got more than twice what I needed And it was a really great experience and I would definitely recommend TitleMax and I will use them.
I won't go to anyone else for Title loan. I trust them. They even paid my registration out of the money I borrowed so I didn't even have to mess with the DMV and as for the TitleMax And best of all the staff and office manager that I worked with are absolutely fantastic people. They were professional, friendly, down to earth, courteous, made me feel very comfortable, patient, even keep the office open for late for me. I would definitely give them a 10 out of 10 and I would absolutely recommend TitleMax to anybody who wants to get a Title loan.
Reviewed Nov. 18, 2017
It was an amazing feeling that after weeks of being told no, Pablo at the Washington Ave Titlemax said yes. This gave my new wife and I, a start on our savings account and emergency fund. I really feel that Pablo cares about us as his customers and the personal commitment we made towards each other as client and valued customer prove this. Thank you Pablo and thank you TitleMax. lol
Reviewed Nov. 18, 2017
I called about a small loan and the ladies were amazing. We scheduled an appointment time for me to come in. When I arrived, they were waiting for me. She remembered why I needed a loan and asked general questions about me. She took a genuine interest in me as a person, not just as a paycheck for her. The whole process lasted only about 30 minutes.
Reviewed Nov. 18, 2017
When I was in dire straits for a loan, my credit was not good, and I really didn't have anywhere to go to get a loan. I found a few title loan stores that were only interested in loaning me a relatively small loan for a whole lot of money, but when I found TitleMax, I knew I was in good hands. Finding employment in Beaumont from San Antonio, I needed to have my account transferred, which may not even be possible, or so I thought until I met Sequoia at TitleMax Beaumont. She was a fresh of breath air, and she understood my situation and jumped right into getting my paperwork transferred and taking my monthly payment.
With the support of the store manager, David, I could see why Sequoia was so good. David was also more than I could ever hope for in a Store Manager. I would highly recommend TitleMax in Beaumont, Texas for your title loan needs. I've been doing this a while, and I trust them from past my experiences with them. They are honest, professional and friendly. Surprisingly it's not common for companies to have those qualities anymore. TitleMax does. Thank you Sequoia, David and TitleMax.
Reviewed Nov. 17, 2017
I really was uneasy about doing a title pawn but the manager was awesome. He explained everything in honest detail and we made a deal that was smart for me. I was in and out in 30 minutes. I got what I needed and felt good about it.
Reviewed Nov. 17, 2017
The team at TitleMax on King Blvd And Figueroua blvd were the best. They were so professional and courteous. They even stayed over late to help finish my transaction. I would recommend them to anyone honestly needing extra money in a hurry. Thank you team. You’re the best.
Reviewed Nov. 17, 2017
After having a long day at work, I went to make a payment and received amazing customer service at Laredo, Tx. This location has an amazing staff team. It is very rare and unusual that at close to closing time, the staff and the manager still have and maintain great customer service. My applause to them. I definitely recommend that if you are looking for an auto loan, go to Title Max, they're located at 4316 San Bernardo Ave. They also have the best rate on any title loan guaranteed!!! Outstanding service!
Reviewed Nov. 17, 2017
** store manager and ** General Manager of 3130 Austin Peah Hgwy Memphis, TN 38128 was courteous, helpful, and very knowledgeable. They performed my loan fast and efficiently while explaining to me the details of my loan and answering my questions. Would definitely recommend this office as it at local great location and provided great customer service.
Reviewed Nov. 17, 2017
This transaction was very smooth and easy. They was very helpful and upfront about the situation. TitleMax is a great company to do business with. I recommend anyone with a car title and need cash to give them a call.
Reviewed Nov. 17, 2017
Very friendly, Manager gave me a fresh cold bottle of water. Ms./Mrs. ** was very nice she was the one handling the loan. Even the young lady heading to lunch. Made sure she said hello and shaked my hand and said thank you for choosing us. Just one big open welcome, very comfortable environment. Made me feel like a Celebrity or Royal Queen. So yes I would recommend them to others.
Reviewed Nov. 17, 2017
My husband and I had a very good experience at the store that is in Newport Tennessee. My husband and I had never used a title loan business before and didnt really know what to expect. We were offered many great options and got just exactly what we needed. Thank you Titlemax!
Reviewed Nov. 17, 2017
Great customer service and had me in and out. Explained everything. Only complaint I️ would have is how high my monthly payments are. My payments are higher than I️ planned on them being. But other than that and the interest rate being high my overall experience was good.
Reviewed Nov. 16, 2017
Took advantage of my situation. High interest rate cost almost the amount of the car itself. Told the internet is a lie. I need the money to pay for a funeral. The quote is what got me to come. Called before I came to make sure plus I didn't even ask for much.
Reviewed Nov. 16, 2017
I had a great experience at the Batch Springs location. Rebecca "IZA" ** was very helpful, polite, and extremely informative. I had several questions and she had the answers. I will recommend this location to anyone that would like to use this service.
Reviewed Nov. 16, 2017
I felt very comfortable with the staff and didn't feel like a beggar as some companies have done in the past. They were interested and asked about me personally. When leaving, it was dark and they made sure I was safe! Thank you!
Reviewed Nov. 16, 2017
The process was quick and the service was great but wouldn’t recommend anyone to do what I done. It’s just a big rip off for someone who is already struggling. Being a single mom and they are doing nothing but taking from me when I’m having a rough time!!
Reviewed Nov. 16, 2017
We came in 15 min til closing because of our work schedule and the GM was very nice. He stayed and we had our loan in 35 minutes. Easy and great experience. I told him we could come back on Monday but offered to stay if we wanted to do the loan at that time.
Reviewed Nov. 16, 2017
Representative Ash at your Northport Al Office was very polite and took the time to make sure that I felt comfortable with your service. Very professional and informative. Very pleased with this agent. The in and out time of this experience took only 30 to forty five minutes. Quick and professional. Would recommend.
Reviewed Nov. 16, 2017
My experience was exceptional. The process was fast, easy and pleasurable. The whole process took less than 30 minutes and I was able to walk out with a check in my hands. Customer service was top notch and the staff was very knowledgeable and welcoming.
Reviewed Nov. 16, 2017
I am very happy with the guy I dealt with. He was very professional. He was very helpful and understanding. He explained everything to where I could understand. He even gave advice on how to deal with my loan and get it paid off faster. I would recommend TitleMax any day.
Reviewed Nov. 16, 2017
I had an excellent experience here, the staff was very friendly and went above and beyond to make sure I got a good amount on my title loan. Laura explained the details in depth and understanding she has excellent customer service for skills. The gentleman that was working with her was also very polite. I didn't interact with him much as he was taking a test if they see this. I hope you passed! Very excellent. Would definitely recommend them!!
Reviewed Nov. 15, 2017
Never know when an emergency will come up but I found myself in need of some quick cash so I thought I would try a title loan and found that it was quick and easy and felt like I could trust the people I was dealing with. They took the time to explain everything so I knew just what I was doing. Trust goes a long way with me and I found no hidden surprises. I would recommend Saraland Titlemax if you want an honest friendly place to do business. Ask for Monica. She was so very helpful for me.
Reviewed Nov. 15, 2017
The lending process with TitleMax was easy. The person I worked with was very knowledgeable, professional and friendly. They definitely helped because I definitely needed the money at that time.
Reviewed Nov. 15, 2017
TitleMax's lending process is excellent. It was very quick and I didn’t run into any issues. The manager guy was friendly, very helpful and knowledgeable. Being able to get a car title loan from them has been very helpful and I'm using it for the short terms.
Reviewed Nov. 15, 2017
A friend went through TitleMax a few years back so I also went with them for a car title loan a few weeks ago. The lending process was easy, took about 45 minutes which is fast, and they made sure they had everything that they needed. They were very nice, respectful, and made sure that I was taken care of and that the car was going to be taken care of. The lending processor also made sure all my questions got answered. TitleMax helped me get caught up on what I needed to catch up on and it was very convenient.
Reviewed Nov. 14, 2017
The lending process of TitleMax was excellent due to their customer service. Their reps explained everything to me and helped me pick a good loan that was good for my budget. And if I have an issue, I can call them. They would work with me and would call to make sure everything’s okay. The service was excellent overall and I'd recommend them to a friend.
Reviewed Nov. 14, 2017
It was easy to get a car title loan with TitleMax. It only took 20 minutes. They gave me the check at the end and the lending processor was nice and informative.
Reviewed Nov. 14, 2017
I got a car title loan from TitleMax and had a wonderful and exemplary experience. The website could be a little bit more clear about the process and what documentation is needed, but it was seamless inside the store. The process was completed in half an hour and it was great. The lending processor was outstanding and my life has improved since working with them.
Reviewed Nov. 14, 2017
I was with American Title Loans before and TitleMax gave me more for the car title loan which was better. Everything went easy and great for me. The entire process took an hour which was okay but would like it to be quicker. The lending processor was perfect and treated me well. TitleMax made things easier for me because when I need some extra funds, I can always go in and be able to get that and get everything taken care of real quick. So, it's been helping me out and has been able to take care of some unexpected bills at the time. It's been a good experience with TitleMax and I've recommended them a few times.
Reviewed Nov. 13, 2017
I was given all the information I needed in a prompt and courteous manner. George was very helpful and has continued to follow up with me to make sure I know he is ready and willing to help me as soon as I can get back to him regarding my loan.
Reviewed Nov. 13, 2017
Getting a title loan was fast and good. It only took 45 minutes! The guy I dealt with was very friendly and good. TitleMax has helped me put a little money in my pocket. I'd go back to him.
Reviewed Nov. 13, 2017
We have used TitleMax before and we needed to use them rather than another because our ability to get a loan somewhere else was not available as we spent all the money on my daughter. This time I had a title loan on a 2015 Hyundai Sonata. We walked in, filled up the paper works, signed it, and walked out with the check. The process took about half an hour. The rep was excellent. We were able to take care of it very quickly and the loan allowed me to get $9,000. But I won’t be keeping them for long because of the interest.
Reviewed Nov. 13, 2017
I had a great experience with TitleMax. The process was quick and easy. The lending processor was real nice and she knew everything she was doing. I would recommend them.
Reviewed Nov. 12, 2017
I went in to get a loan on my car and I was assisted very well and got the max amount needed to get on my feet. I was treated very nicely and had everything thoroughly explained to me before I committed to anything. They all were so very helpful.
Reviewed Nov. 12, 2017
I went to the location on Lyons Ave, the gentleman was very helpful and professional. Also very precise when explaining everything I needed to sign. I would recommend the company and location to anyone looking for a good company for a title loan.
Reviewed Nov. 12, 2017
I’m a return customer. I've been using TitleMax since 2014 because they have lower interest rate and better people to work with. I was in and out in about 10 minutes. The process of getting the loan was quick. Using TitleMax makes it a lot easier to take care of some stuff. Also, I like the fact I could pay notes online and all that good stuff. Moreover, the people there are awesome rock stars. Both of the ladies in the Columbia office were good and were really, really sweet to work with. They needed to be applauded. Customer service is usually a horrible word but with them it was very good.
Reviewed Nov. 12, 2017
I got a car title loan from TitleMax because of the ratings that they had and it was really quick and easy. The process was very simple and the staff is very friendly. They're easygoing, personable and easy to talk person. I had a very excellent experience with TitleMax and they helped me fix some necessities.
Reviewed Nov. 12, 2017
I’ve been on disability for six months and we’ve had some delays in getting my disability payment so I got a title loan from TitleMax. It was a fairly easy and simple process, which took about an hour. The second time I went to TitleMax and refinanced, it was the next day because I didn't borrow the whole amount and then I was approved to go back to work so that was very quick and took about 20 minutes. They were very friendly and understanding. The rates were very reasonable. I would definitely recommend them.
Reviewed Nov. 12, 2017
I went online and somebody had called me back right away the next morning for a car title loan. TitleMax had the best customer service that you could ask for because even with interest rate, they’re not having a bad customer service. The process didn’t take long and everything was okay. The young lady that handled my accounts was very nice.
Reviewed Nov. 11, 2017
We have used TitleMax three times, and each time the staff has been very knowledgeable and personable. Would definitely recommend TitleMax any time you're in a pinch for cash. The payments are designed to allow you to pay the loan off easily, while still paying your other bills. Thanks TitleMax!!
Reviewed Nov. 11, 2017
I did not expect to pay so much per month 320. I only get 350 per month only leave me 30 per month, how do I live. I pay my first payment and not one cent come off my bill. Why I'm getting chine at out of my money. I would like to talk to someone higher up about the problem. ** call me.
Reviewed Nov. 11, 2017
TitleMax is a great business to go to if you need money. I found out about them from a friend. I got a tile loan from them and the overall process took 25 minutes. I didn't have any problems with the rep. His level of knowledge and professionalism was pretty good.
Reviewed Nov. 11, 2017
Before TitleMax, I've had a previous one that I didn’t agree much with. TitleMax's customer service was outstanding. Also, the overall lending was very quick and easy, about 20 minutes to half an hour. They were very friendly, and I talked to a very talkative and informative lending processor. I went in, they explained what I needed, what it was, and the information that I needed. TitleMax made me less nervous to do a title loan again. They made it easier for me to be able to go a second time.
Reviewed Nov. 11, 2017
TitleMax is right down the street. Qualification's pretty simple, so, it's a no-brainer to me. I got myself a car loan from them. The process was good, and they were very thorough. They walked me through it and I was happy with the outcome. It also only took 30 minutes. Our paperwork that I get were straight. The processor was no problem at all. Everything was perfect. I would definitely use them again.
Reviewed Nov. 10, 2017
I started a new job and found I was short of funds between ending my last job and the month wait for my new job's paycheck. I don't use credit, so I was worried about having enough cash on hand for regular expenses. The staff at the office was very helpful. I wasn't familiar with his business and felt a little uncomfortable with the required "payments in person" (as opposed to electronic payments from my bank) because I realized there was a certainty that some borrowers would struggle with the payback. But, it is what it is. It certainly helped me, and I'm grateful that this business exists. If I ever find myself short of cash, it's nice to know my car can serve to fund an emergency or shortfall.
Reviewed Nov. 10, 2017
I’m a single mom and I have a college student and a 10th grader. I dealt with TitleMax before and once I paid off the car, they helped me to be able to keep moving forward financially with our responsibility. Their loan process was very easy. They have good customer service representative, and I had such a good time with the sales rep. I definitely had a good experience with TitleMax.
Reviewed Nov. 10, 2017
Everything with TitleMax was excellent. They gave the better deal and their customer service was great. Everyone there at TitleMax was also excellent. They helped me out.
Reviewed Nov. 10, 2017
I liked the way the payment plan was set up with TitleMax. Instead of a lump sum payoff, I could do the payment plan on the charge. I went to their office and got a title loan. My rep was a really nice guy, answered all my questions and pretty much explained everything to me. The process was about 30 minutes as I gave them a lot so it went pretty easy and quick. I liked the time amount in there too, they’ve done really well on that because most people go there during lunch break or are in a hurry. The loan helped with what I needed to take care of.
Reviewed Nov. 10, 2017
I went with TitleMax as it was more available and I didn't know no better. I just wasn't educated on it. I would have went somewhere else because it doesn’t get your check cashed. When I went to the bank, they all close at 4 o’clock instead of 5 o’clock. Then I’m wondering where else I can cash it because the check’s printed out, so it wouldn’t read the number. I waited till the next day. Why wouldn’t they just give the cash? That’s why people come in here to get loans out of them. I later learned that the other ones just give you the cash. It saves the hassle of running to the bank and all the other BS that go along with it. But other than that, everything was fine. The lending processor was great. When I was there and when I was on the phone with him, his attitude was excellent.
Reviewed Nov. 9, 2017
The process was easy and hassle free. Our agent was straightforward and explained everything thoroughly. The terms were explained and although there were technical glitches in creating and submitting our application our agent helped us through it. Thank you TitleMax.
Reviewed Nov. 9, 2017
There was one person on duty. Took 2 1/2 hrs for loan. Interest rates 3X higher than most other title loan places. Not a place I would recommend for a title loan. Unless you're extremely desperate. And they will take your vehicle. Not worth it
Reviewed Nov. 9, 2017
Very professional and treated me like I was one of the family. I was in and out of the office very quickly and was a pleasant experience. The appraisal of my vehicle was fair and the process was thoroughly explained to me.
Reviewed Nov. 9, 2017
They were quick to respond to my needs. The young lady that assisted me (I think her name was Taylor) took a personal approach instead of the standard business approach: meaning she actually spoke to me as a person than a customer. Awesome Job!
Reviewed Nov. 9, 2017
I was backed into a corner and needed some very fast cash, I had never done this before but I had to do something fast. I got on the net, found the closest one to my location, then began reading reviews. They all pointed to a guy named Carlos. When I pulled up, guess who opened the door for me. He was very professional, and made my experience painless. Thank you Carlos on HILLCROFT IN HOUSTON TEXAS.
Reviewed Nov. 9, 2017
I went and brought my title. TitleMax made sure that the title is mine and then they came up with some kind of evaluation and then they gave me the money. My experience with them was very good. The manager was extremely informative. Not only was she available to offer information about the process, payments, the interest rate and all of those details, she was also very knowledgeable and willing to answer all of my question. She told me that, “Most people don’t ask questions and not educated consumers.” I was very pleased. I also trusted her to give me the correct information because of the way she presented the information and I verified it from what I knew.
I have conflicting feelings about working with TitleMax. I feel that it is a predatory and oppressive business. However, it was extremely helpful to me in a short term lending pinch. It’s just systemic. It’s just the way our society is run. It’s a credit. It’s a money game and when you don’t have enough money we go towards the credit. We bargain our life away so that we can pay our bills and unfortunately because I am self-employed and commissioned based, I fell short and I have children that I have to feed. I have to have shelter, so I put my asset, the only thing I own, and put it up on the table so that I could get cash, so that I could pay my bills. So I incurred debt, so that I can survive.
I don't necessarily think that the company is selfish predatory. It’s instant gratification with long term repercussion. I totally appreciate the fact that it was available to me. That I could get cash within the same day so that I could keep it going and keep working without worrying. But the burden of having that debt will be with me for a few months. So I'm not happy about that.
Reviewed Nov. 9, 2017
I had an issue and TitleMax helped me resolve it. I got a title loan and the process was simple and completed in 45 minutes, which was what I expected. I dealt with a trainee who did well and was great. The experience has been satisfactory.
Reviewed Nov. 9, 2017
My sister told me how good TitleMax is, and referred me to go out to them. Everything went well and it was a good experience. I was also fast as it only took about 30 minutes. The processor explained everything to me and made sure I left knowing everything that I needed to know. It relieves me of some stress and I recommend them.
Reviewed Nov. 8, 2017
Great staff. Very friendly and professional!! I would recommend my friends and others to come check it out for themselves. I can’t remember their names but it was a male and female that was very helpful and took their time making sure everything was correct!
Reviewed Nov. 8, 2017
My wife had passed away and needed to pay for burial expenses because we could not get insurance coverage for her. So my son-in-law told me about Title Max so I got online and wanted to see if I could get the money to take care of this. Just wanted to let you know that the office in Salem VA. The manager was super nice and helpful.
Reviewed Nov. 8, 2017
I was satisfied with the loan process itself. It was quick, the person who helped me was friendly, and I got my loan and was gone in about 30 minutes. But while I was there the Title Max employee at the next desk, about 6 feet from me, made call after call to collect overdue payments. I heard every word--it was impossible not to. It made me think about the people on the other end of the line and whether they were paying too high interest, how often they got calls (it sounded like your rep knew them very well), etc.
I was astounded that your debt collector was working in the same area where people were asking about loans, wondering if it was a smart move, and whether they would be able to pay it back. Listening to the debt collection calls made me realize what a sorry state I am in financially and whether I would be the one getting such calls soon. It was sad and it caused a lot of anxiety. No one likes to listen to debt collections calls, one after another. I mentioned it to my representative, who seemed to agree but just shrugged her shoulders.
I nearly got up and walked out. But I needed the money. I was just wondering if this is just bad office planning (that is, not having a private area for the debt collector) or if this is deliberate to intimidate customers and let them know how they will be treated if they are late on a payment. It certainly made a negative impression on me. I will try like hell never to come back except to make my payments and be done with this asap.
Reviewed Nov. 8, 2017
Thanks.
Reviewed Nov. 8, 2017
India was amazing. She took the time to explain how everything works and went above and beyond for a personal and professional experience. She even called the next day to make sure I didn't have any other questions. In fact every employee in the store was extremely friendly and helpful. I was pleased with every aspect of my experience at TitleMax. Thank you.
Reviewed Nov. 8, 2017
The manager was the one to help us in acquiring our loan, she was very professional, easy to talk to, and was concern with making sure we can take care of all of our needs. She made the process was easy and enjoyable.
Reviewed Nov. 8, 2017
My experience was good the workers were friendly. The application was easy to fill out and was fast. I would definitely refer people to go to TitleMax. The payments are affordable. I would come back to TitleMax in the future. 5 star rating for sure.
Reviewed Nov. 8, 2017
I’m very impressed with these people in the Shelbyville Tennessee store. The manager was treating me like family. They gave me what I needed and helped me arrange my payments the way I could be at ease. Very happy to have visited this store and will return again.
Reviewed Nov. 8, 2017
Great service but took a long time. We felt that it could have been faster but the gentleman Doing the loan was very nice. He did a great job explaining the process and we really Appreciated all time he spent on all the paperwork and Costs. This was our first time having to do this.
Reviewed Nov. 8, 2017
My dog needed to have surgery after she injured her leg. I didn't know what I was going to do. I saw a commercial for TitleMax, but I had heard that it was going to have a lot of money in interest to pay back. I thought I would at least go in to talk to them. To my surprise, the staff was pleasant, professional and provided me with a great loan, with reasonable payments. I appreciated the way they took the time to hear listen and help me. When I left, they even told me that they wished my dog the best in with the surgery. That meant a lot. And yes, she had the surgery! Thank you so much!
Reviewed Nov. 8, 2017
The customer service was exemplary. I didn't feel judged for needing this loan nor did I feel obligated to just hand over my title. The staff was respectful, kind, and explained everything very thoroughly to me so that I understood every aspect of the loan and what I needed to do to get my title back. Thank you. :)
Reviewed Nov. 8, 2017
I went and got a loan on my car from TitleMax out of desperation. Their office was 15 minutes from my home which was perfect for me. The person that helped me was very knowledgeable and friendly. She made the process very easy and during our personal conversation, we talked about some of the things we had in common. I was at ease with her and it was a very pleasant experience. But considering that I had 871 out of the 900, my interest rate was very high.
Reviewed Nov. 8, 2017
I needed some cash right then. We got it quick at TitleMax. The lending process was good and took about 30 minutes plus the reps had good attitude. TitleMax helped me get over this hump I was in.
Reviewed Nov. 8, 2017
I've had some friends that talked about TitleMax before so I got a title loan with them and the overall process turned out to be very good. They were very professional and very nice people. It didn't take them long to do what they were doing. I was in and out in no time so I was very impressed. It was a really good experience. I was very pleased with everything.
Reviewed Nov. 8, 2017
The overall lending process with TitleMax was very easy. It took half an hour. They're also very courteous, and the lending processor was real sweet. I talked to her on the phone and she was just wonderful. She was the reason I went in. She was getting ready to leave though, so I had another rep, a guy who was really nice. It was really easygoing and that's it, in and out. The only thing is that when I went to Walmart 'cause the bank had closed already, there's something wrong with the check and they couldn't cash it. They're saying that something didn't go through, so I haven't got the money yet.
Reviewed Nov. 7, 2017
TitleMax had a quick and easy lending process when I went in their store and applied for a title loan. The rep I worked with was very professional and business-like and we completed the process in about 30 minutes. That loan improved the situation that I was in.
Reviewed Nov. 7, 2017
I have been getting loans with TitleMax but I pay my loans off immediately. They gave me a good credit. During the process I had to bring in all my IDs. They checked my work history. They took pictures of the car which they had to tell me they have to keep checking. They took the mileage as well. I filled out questionnaires and updated all of my information in the system. TitleMax is dependable and they don’t make me stay long. However one time, I stayed in there for six hours. I had to leave and go to lunch and then come back but I have no problem with that. Their staff are very professional. I like it because whenever I need them, they’re there. They never turned me down. And in the past, they even sent me gift certificates to buy my family Thanksgiving dinner.
Reviewed Nov. 7, 2017
I needed a loan really bad and TitleMax helped out really good. It was a quick and simple process to get a loan with them. I just filled out the paperwork and they took care of it. They told me I wasn't able to get what I wanted but I can't argue with them. It was still a good experience. They were real nice, helpful and they even helped me with the application. If you're ever in need of some money real quick and you got your title for your car go to TitleMax.
Reviewed Nov. 6, 2017
I had applied for a personal loan through Cash USA. And even though their primary lenders couldn't help me, they suggested TitleMax as some of the secondary lenders that could possibly help me. I went with TitleMax because the other companies weren't working out. And then when I had called TitleMax, it was like "Look, it's not even really about your credit or income. None of those things. It's about the year, make, model of your car." It a no-brainer. And so I got a title loan from them.
The lending process was pretty good. Their website had a price range based on year, make, model of the vehicle. And my price range was anywhere between $1800 and $2500. But what I actually got was less. So that was a little bit discouraging there. But it still helped me out but it was less than the low end. I got $1500, so that's $300 less than the low end of what the things said on the screen. I guess when you're just putting in year, make, model to get an idea, they don't have the details of the car. She explained that she takes the pictures of the vehicle, sends them to a central location.
This I thought was really interesting. There's an army of people that look at the pictures, but it's never the same person, which is kind of odd. So you end up, depending on how many times you're sending the pictures up, it was a little bit like of a back and forth. One person had another question, and another person said "Oh, we need to see the seat, if it's got a seat cover on there." So it was a little bit confusing with the investigator or car inspector per customer, however you call him. But it end up having to make a few different people happy 'till finally it was approved. So I found that part very interesting there, too. The process took at least an hour and a half. They had water and snacks and good conversation - I like it when there's action. That's when the time flies when you're having fun. It was active.
The processor we dealt with was excellent. Oh, she worked hard to really get me as much as she could. She's down by TitleMax rules and regs but she was very, very good. They need to clone her and have her in all their locations. She had a very good demeanor, was very sweet and very peaceful. Also, she made me feel like I was her only customer. I finally got the loan yesterday and the money was very timely and very needed. I got a small business so it helped me make payroll. My only critique is just have it where it's one individual assigned to each case. That way once they send those pictures over, you just got to please that one set of eyes and everything's fine. Other than that, it was great.
Reviewed Nov. 6, 2017
When I got a car title loan from TitleMax, the process took about 25 minutes and was easy and simple. The representative had everything played out and I didn't have to have a lot of questions because he went through everything. He was real good and very professional. I would definitely recommend TitleMax to whoever would need to use the service. They've helped me a lot and I was able to get through some financial issue.
Reviewed Nov. 6, 2017
I had a great experience with TitleMax and I'd recommend everybody else to go to them. I got a car title loan and it was nice that their staff were very professional. The process wasn't long and I was in and out. Working with TitleMax has made my life a little more easier now.
Reviewed Nov. 6, 2017
I went to talk to the staff of TitleMax. When I signed they took pictures of the car. They called again and talked to me and they said I did get approved. I really needed the money at that time. The process was good and they had a good customer service. They did a good job and are very professional.
Reviewed Nov. 5, 2017
Some friends that used TitleMax before said they were really easy to deal with. The lending process was super flawless, simple, painless ,and pretty fast. From the time I walked in to the time they took pictures, everything they did took probably 30 minutes. It was awesome. It might have been a little longer but not much if it was. The lending processor was outstanding, too. He was very professional and personable. He carried on a conversation with me while we were going through the process, talking to me about other stuff than just the loan process. We just had a project come up that was a little unexpected, but he reassured me that I don't have to have the whole expected time. I can pay the loan off in 10 days if I wanted to.
Reviewed Nov. 5, 2017
I was a little overwhelmed when I went in. I had a lot on my plate. And the lady at TitleMax, Latrisse, helped me out above and beyond. She's the best. She should be the face of TitleMax. I love her and I think everybody that's ever met her love her, too. I got a title loan and the process was very good. It was a life-changing experience because at that moment, if I wouldn't have got that done at that time, I would have been in a bad situation. I had an exceptional experience using TitleMax.
Reviewed Nov. 5, 2017
The title loan I got from TitleMax gave me some money to pay some bills. When I applied for it, their process was easy and took less than hour. Also, the loan specialist who helped me was very good. I called her after hours but she was so patient and took the time out to work with me.
Reviewed Nov. 4, 2017
I like everything TitleMax did when I got a car title loan. I started online and they called me the same day, told me what location I was near, and that I could go in at that location. I went in into that location and finished it at the store. The lending officer was real good, nice and she explained everything. The process was finished in less than an hour, which was fast. It was my first time ever getting a loan and I thought it was going to take longer or that I was going to have to come back and get the check the next day. Overall, TitleMax helped me do things myself instead of looking for a hand out.
Reviewed Nov. 4, 2017
I got an auto title loan from a TitleMax location down the street from my house. I had an unforeseen expense so I needed some cash right away and TitleMax has been great. I walked in, took care of the paperwork that I needed and they did the stuff on their end and I walked out of there with the cash I needed. The process took about an hour to be completed only because the underwriter they were working with had some questions and so they had to fill up some forms a couple of times. It was a little longer than I expected, but it was fine and it didn’t cause me to miss anything. The staff there were friendly and fast so I didn’t have any issues. Two ladies made extra time to give me all the information and made the process a lot easier.
Reviewed Nov. 4, 2017
The car title loan process at TitleMax only took about 20 minutes. The lending processor was nice, got the conversation flowing and explained everything. TitleMax helped me get some cash if I needed it, when I needed it. It was quick and easy and I would do it again.
Reviewed Nov. 4, 2017
I had a really great experience with the office manager at TitleMax. She was informative and explained everything to me in details, so I was really happy with the service. I trusted what my friend's experience with them before so I chose them for my car title loan. The process didn’t take long. I showed my ID and then she went and check the condition of my car, came back and then did the appraisal. It took about 40 minutes. I felt like TltleMax seemed really professional and the loan helped me with certain situations that I had.
Reviewed Nov. 3, 2017
My dad previously used TitleMax so when I needed a car loan, I chose to go with them. When I went for a walk-in, the man who assisted me was welcoming and their process took about 30 minutes to an hour. It was a good experience and the loan helped me out a lot. I would use them again.
Reviewed Nov. 3, 2017
I applied and got a car title loan from TitleMax and it went pretty well. It was quick. They have you out of there by 45 minutes, which is good. The person who worked with me was very friendly and very talkative. He seemed like he had helped a lot of people out. He's a real good guy. I will recommend people to him. It was my first title loan and I learned a little bit how it works. He explained everything to me and made sure I understood what I was buying and what I was signing up for. I'd recommend people to go to TitleMax as they have the cheapest rate, the best in town, because if they called some other guys, they were pretty outrageous.
Reviewed Nov. 3, 2017
I got a car title loan for my mom from TitleMax as I was familiar with them. Getting it was a bit difficult - the first TitleMax I went to would not give me a loan, but they transferred me over to another one that did. It was a bit confusing but I guess that's the system. They said it was income-restricted at the first location. It seemed kind of arbitrary but it was pretty easy. I just took a sheet of paper over to another TitleMax and that was that. Also, the whole process from start, including travel time, was probably about two hours. The processors were very professional.
Reviewed Nov. 2, 2017
My TitleMax experience was really good. I got a car loan for my children and they're really helpful. They actually offered me less than what I needed, but the rep got it up a little closer to that. I'm not sure why they didn't give me what I needed, and the rep herself didn't know or understand why. But working with them has affected my life tremendously.
Reviewed Nov. 2, 2017
I walked in at TitleMax and the whole lending process was easy. It only took about 35 minutes, which was very reasonable and actually faster than I thought it was. Their people were very nice and informative. And the loan I got has been extremely helpful. That has been my first experience and it was good all the way around. I'd probably do it again if I had to.
Reviewed Nov. 2, 2017
We're returning customers of TitleMax since my boyfriend had a loan with them before. We got a car title loan for an additional expense that I needed and the experience was great overall. The representative was very nice, helpful, and very accommodating to our needs. The interaction was very friendly-oriented, like we’ve known each other for years. They were always smiling and the customer service was great. The process was completed in about 20 minutes.
Reviewed Nov. 2, 2017
TitleMax was the first lending company that I went online to look at and when I put my information in it gave me a decent amount so I went with it for a car title loan. The whole process took less than 30 minutes and the lending processor was wonderful. It was an easy experience and I was able to get the funds that I needed for the emergency situation that I was in.
There was just one thing that kind of bothered me. When I went online and put my vehicle information in like van number, year and model it gave me a very high value amount of the loan. But when I actually brought my vehicle in it was a different amount. But I would recommend them and probably use them again if I got in an emergency situation because it was quick and fast.
Reviewed Nov. 1, 2017
I called Austin Title Loan first but they just took forever to answer me. So I went with TitleMax and had an excellent experience with them. I got an auto loan and it was about $6,000. The process was pretty quick. I filled out the form when I walked into TitleMax and it was about 10 minutes to fill out the form. While I was filling out the form, the person helping me went to go check what the first information that I gave them like my name, phone number, and my work information, everything else, if I qualified. So I was already done when he said I was approved and that I just have to go to a different location because they'll have everything ready for me. So they could give me the check right away.
I went to another location and waited there. I guess because they had other clients with them so I was sitting probably about five minutes. All the information was transferred to them. They faxed my title loan and all the information they needed paper-wise. So, it took them about 15 minutes to do everything. They did everything pretty well so I really recommend TitleMax.
Reviewed Nov. 1, 2017
I, Rachel ** would like to take the time to voice my opinion of the staff of TitleMax in Toccoa, Georgia. I have never been so well treated as a customer my whole life. It was after school hours so my children were with me and the staff also treated them with the utmost respect and courtesy. I believe the young man's name was Mr. ** that helped us. Also Miss Ann ** was very kind and funny. I also would like to give props for the store manager, I don't know his name, but he was also very helpful. All in all, I believe all of the employees here did a fantastic job and I would recommend anyone to go to them for their financial needs. 5 stars for the whole experience.
Reviewed Nov. 1, 2017
TitleMax have several locations in Austin area so I went with them to get a title loan. The process was completed in an hour or less. First, I made a phone call. They told me what I needed. Later on, when I went to their office, I showed a proof of insurance, the titles of my car and ID and something else. I filled out the application, and then the lady reviewed a lot of information.
The girl I worked with when I went to their office was Vanessa. She walked me through the steps of the loan, and she provided me explanation to what was everything and how it works and the charges and interest rates. She was super helpful, very professional and not showy. I went there very close to their closing time, around 6:45. She stayed longer to take care of my case. So, that's also something very positive from them. They go above and beyond. Their customer service is great. They were also very prompt in keeping me informed of everything that was going on. The loan was really helpful because I had a money emergency.
Reviewed Nov. 1, 2017
I thought TitleMax will help me out. I've got a car for $3,000 and they offered $1,000 when I needed $3,000 and had no problem paying them back. Then when they gave me $1000 they took $80 and all I got out is $920. They said things are looking good but I am disappointed and also shocked at how much I'm paying for $1,000.
Reviewed Oct. 31, 2017
Title loans - It was great! I was in and out in about 30 minutes or less. I love the comeback bonus. Going in and applying with this company was the fastest Money on the spot for emergencies or bills even groceries.
Reviewed Oct. 31, 2017
I got a car title loan from TitleMax since a friend used them about three years ago. Dealing with them was very easy. The young man that taught me was informative about the whole process and helped me with making my decisions. The entire process took about an hour and every question I had was answered. It worked out very well for me because I needed the money fast. I was able to use them and walk out there with the money that I needed. The interest rate's fine and my experience was great. I'm very satisfied with TitleMax and I would highly recommend them.
Reviewed Oct. 31, 2017
I had to get my other vehicle fixed quickly since I have high schoolers and I work all the time so it's easier for them to have two vehicles. I didn't have the $1,200 to fix it so I went to the TitleMax store to get a loan. The manager was nice and sweet. When I first got there it was about 15 minutes and I had to take my kids to the doctor because they were sick that day so I had to leave. And then when I got back everything was done. The process took 2 hours.
Reviewed Oct. 31, 2017
The TitleMax guy I worked with was very helpful. He explained everything fully out and it was a really good experience. The loan process was very easy, and it only took about 30 minutes to get my car title loan. It was a wonderful experience.
Reviewed Oct. 31, 2017
TitleMax has been very good. They were the closest to us, so we obtained a personal loan from them. From a customer’s perspective, it was refreshing to be able to walk in and sit down with a consultant and actually complete the transaction in what I believe was less than an hour. It is a very easy process. I think we were working with the branch manager and I do not recall her name. But it seems like the team at the office was working for us and trying to do whatever possible to make sure they could get the transaction done that same day for us, and I appreciated that. It did feel like they were on our side. I was satisfied with the service that we received. The ability to get some cash when we desperately needed it was great. They’ve been pretty much a hands-off operation, which is pretty cool. I can vouch for the team we worked with. They are a very reliable option for people who are in need in the same manner as I was.
Reviewed Oct. 30, 2017
The lady that I talked to at TitleMax seemed very thorough. She explained everything to me as far as the process, and what I would need to do to get the balance down. She was also very sweet and a really good person. My experience with them was great.
Reviewed Oct. 30, 2017
TitleMax's locations were good as there are two in Temple, and their ads seem to promote that well. Getting a car title loan was pretty pleasant and wasn't difficult at all. It only took half an hour! The lady we dealt with was very friendly and helpful. I felt like when we left there, we understood the whole program. TitleMax got me out of a temporary financial bind and we’re looking forward to getting it all paid off and be back to our normal life.
Reviewed Oct. 29, 2017
TitleMax was the first place I've ever been that was just on point. They were helpful. It was just a nice place. I talked to somebody one day and he just seemed real nice, and I just figured I’d deal with them. He was already in the process of doing an audit on one of the cars. He took time out to talk to me. The lending process went smoothly. It was perfect and took only 20 minutes. If I got there about 3:40, I was out about 4:10. They provide great service.
Reviewed Oct. 28, 2017
The lending process at TitleMax was fast and easy. It wasn't even 20 minutes and it was completed. The lending processor was great. He was a really good people person. He explained everything to me. He told me the good and the bad about it. I like that about him because most people don't tell you the bad. He told me that getting title loans is not the best way to go. But when I needed fast cash, it is a route to take. Working with TitleMax helped me well and it was a wonderful experience.
Reviewed Oct. 27, 2017
First time inquiring about a title loan. Carol was the lady I spoke with. She was very nice and answered all questions and was helpful. Quick easy and friendly service with a smile. I was pleased with the service and how easy it was.
Reviewed Oct. 27, 2017
Got myself a car title loan, and it was fast and easy. It didn't take longer than 30 minutes. They were friendly, too -- the processor we dealt with was nice and did what she needed to do. She was also respectful. TitleMax helped me get by for a couple more weeks. I would definitely recommend them to a friend.
Reviewed Oct. 26, 2017
Never again will I get another loan from TitleMax. Yes it was fast and easy to get a loan. Yes they were really nice people. My complaint is I was never told about the late fee charges. Most places you pay 10 to 15 dollar late fee once, but with TitleMax you pay that daily. 15 days late and my payment goes from 422 to 622.85. I tried to pay but because I was 20 dollars short they would not accept my payment because they don't do partial payments. I am so frustrated but what can I do about it. I need my car. I only got the loan because my husband had cancer and was missing a lot of work and I needed to pay my rent. So be careful when you go to TitleMax.
Reviewed Oct. 26, 2017
While looking for a title loan online, TitleMax was the one that really got my attention. Their lending process was great, but it was really long. It was over an hour because the systems kept going down and kept having issues. But, other than that, the outcome was worth the wait. They’ve helped me a lot with just what I needed to pay off. So, I’m just living a stress-free life right now. Great customer service!
Reviewed Oct. 25, 2017
TitleMax is closest to my house. They had to do an inspection of my car. I told them how much I needed and then the processor told me that if something else came out by next week we were to need more money than what I really took the loan out for. So, I ended up looking into my finances for the next couple of weeks and ended up having to take more than I originally went in there for. But, she was very helpful. TitleMax has helped me what's behind on rent and my other bills. They're very professional and courteous. Very good customer service skills, someone that I would definitely recommend to others that needed help as well.
Reviewed Oct. 24, 2017
TitleMax was very friendly, and we had a good experience with them in getting a car title. I pass by them everyday on my way to work. I looked it up and called them and asked what the process was and then I went in the next day and the process took an hour. They looked at the car to see the value, its condition, and then I filled up an application with them in the store. Then, they got back to me and told me about how much I could get for the slot of the title or cash, and then I signed it. They broke down a monthly payment and put that on paper for me. They called me after I signed everything just to check and make sure that everything was going okay. And everything has been good so far.
They were very professional, very polite. If we didn't understand something, we asked again and they just really broke it down to us. If on a payment day we can't make it, we call them and work about scheduling time when we can get it then. They helped us out a lot. I would go back to them if need be, if I ever need to.
Reviewed Oct. 23, 2017
TitleMax has a convenient location and I went there to get a car title loan. I brought my ID and title to my car and the process took 40 minutes max. The representative was nice, seemed knowledgeable and she explained everything to me. She told me the amounts of my payment every month and that my payment was due on the first of the month every month with no grace period. She also told me that I could pay off early, which is encouraged. Then I asked her if I have to pay any interest if I were to pay immediately, and she said I would pay some interest but it would not be as much as if I let the loan continue to the full time frame allotted. Except for the amount that I have to pay back which is extremely excessive to me, the experience has been pleasant.
Reviewed Oct. 22, 2017
I drive by a TitleMax location everyday and then I had to use their service so I called them first and they told me what to bring in. Then I sat with a very nice young man named John and he explained everything right. They’re very patient, thorough and answered all my questions. The process took about 20 minutes and it was a good experience. I'm now getting ready to make my first payment.
Reviewed Oct. 21, 2017
I went to the same TitleMax store where my friend who also works with me went to. For the type of service that they got, they’ve come and delivered nice. The lady there was really nice and she told me all the options that I got and how much should I want. I told her which that I want and she said that I qualify for a little more but I told her that I was okay with what I really need. As we were getting the whole process, she was explaining to me every little detail like how much I have to pay and what is the interest. I asked her a lot of questions like what if I want to pay early and she told me everything. I was happy with all the answers and she did an excellent job. Then she went and took a look at the car. Everything was fine and there was a quick meeting. The process took no more than an hour. I recommend TitleMax.
Reviewed Oct. 20, 2017
Me and my partner needed extra money for a trip we were going on. TitleMax came through for us. We had a great vacation. Thank you TitleMax. I would recommend TitleMax to everyone. They get you in and out in no time. I love the personal attention I get when I walk in the door.
Reviewed Oct. 20, 2017
Since there’s a TitleMax around, it’s less likely for me to mess with them. I went through the lending process which was a long amount of time but it was all right.
Reviewed Oct. 19, 2017
Crystal ** is representative there (TitleMax, Gulf Freeway Houston, TX) and I am very happy with her work. Hardworking, respectful, polite and professional there. Crystal is very good asset to this company, would definitely come back. She helped me with my loan from beginning until end and I would highly recommend her to everybody. I know. :)
Reviewed Oct. 19, 2017
I used TitleMax in Corpus Christi. I went in, had a chat and asked them if they’d give me a loan. They said yes and I got a car title loan. They've done everything. They helped me get a loan so I'd get back on my feet. I hurt my ribs, and I wasn’t able to work. It was taking me too long, like a month, to get insurance, and they were willing to help me. They did a good job.
Reviewed Oct. 18, 2017
I was very pleased with my experience with TitleMax. Both of the ladies who helped me were polite & professional & seemed to have extensive knowledge & expertise. They did a great job at making my visit efficient & worthwhile. Everything was explained accurately & thoroughly & I look forward to doing business with them.
Reviewed Oct. 18, 2017
I went to a TitleMax location after a friend of mine told me about them, and I got a car title loan. They are the first place I went to, and the lending process took about 30 minutes and was easy. Also, the representative was really nice.
Reviewed Oct. 17, 2017
Crystal helped me out a lot. I called before I came in she told me everything that I needed to have before I arrived and when I got there she was great. I rate the experience 5 stars. She gave great customer service and didn’t have me Inside there all day.
Reviewed Oct. 17, 2017
I got a car title loan from TitleMax a few weeks ago. The lending process was very good, and it took only 20 minutes. The processor was very nice too. Everything was good!
Reviewed Oct. 16, 2017
I'm not usually one to post reviews but this place earned it. TitleMax loans went above and beyond putting my mind at ease in regards to clarify what I was getting. The customer service I received from Vilma exceeded my expectations. Not only did she fully explain to me the details in regarding my loan approval she made sure I understood the fine print.
Before I could ask a question she knew what I was going to ask. She even went as far as asking me about my day. I highly recommend this site, and if you happen to walk in make sure you ask for Vilma, she's what it means to be a true professional. Thank you TitleMax, for making my life easy, and Vilma for your patience (I know I'm not the easiest customer to deal with). I am not going to lie, I dreaded walking in, now I know who to call again for next time! Thanks.
Reviewed Oct. 13, 2017
I went online and googled car title loan. There are not that many providers in my area and TitleMax is the first one that popped up. Their rep was knowledgeable and very friendly and my interaction with him was quick and easy. The lending process was a good experience which took about 40 minutes. I had called the day before and asked questions. So when I came in the next morning, their rep remembered that I had called and I told him that I had to be at work at 10. I came in at 9, and I was in and out. If I ever have to come back to TitleMax, I will be going back to them.
Reviewed Oct. 13, 2017
TitleMax offered more than most places did. I've also heard people who have used TitleMax say that they've been friendly and outgoing, and that they did what they had to do to try to make the people happy. We needed money to help with moving and I thought that I had to give them a call. The overall process for a car title loan with TitleMax went fast. I knew the new gentleman that was helping me. He's only been there for a month but if he wasn't sure about something, he called somebody else over to explain and help him through it. They went over the details completely and I asked them questions I had. I was very happy with that experience. I will recommend them.
Reviewed Oct. 13, 2017
I am a repeat TitleMax customer who has dealt with them a couple of years back. I recently got a car loan from them. The process took about 30 minutes because they have some computer issues, but they solved that. The rep I dealt with was knowledgeable. TitleMax was able to handle the issues I am having. I'd recommend them.
Reviewed Oct. 12, 2017
Did you know they can charge you 5% of the WHOLE BALANCE you owe if you're one day late? Well that's what they did to me even though Harvey messed us over. So I had to pay them my monthly balance of $1250 PLUS a $500 late fee! You heard that right! $500 late fee! I call b's! They just want my ride!
Reviewed Oct. 12, 2017
I had known TitleMax for a few years. When I wanted to see if I could avail a loan, I drove by in their location. The interview went well. The employees were very pleasant, definitely able to answer any questions that I had before I decided to go ahead and proceed with the process. And they made it clear what I needed to do and what to expect.
I got a car title loan from them. The process was quick and efficient. I went over the application and they took pictures of the car. The lady that I worked with was great and the people are very kind and made my experience feel welcome. They also explained everything so that I understand the parts of the application process and the information on what I would need to do when I need to pay my first payment and the amount of the actual payment. So, I didn't feel like that I was making a bad decision. They made it sure that that was the process and everything would work out for me. I needed the loan for the timeframe that I received it and working with TitleMax helped greatly. I will recommend them. They have great customer service and it was a great experience speaking to the employees.
Reviewed Oct. 12, 2017
I have used TitleMax's services before but I couldn’t quite understand how the interest has been jumped up so high. For me, I was treated as if I was a brand new customer or a bad customer, but I had paid off early each one of my loans. I've used TitleMax for the third time a week ago and I wasn’t put in any alternative. I was told that since the loan I was given was $2300 then my interest rate is going to be 149% at the end. I had a seven-month loan with them less than a year ago and I considered the interest rate to be pretty reasonable and I paid it off early. I was totally blindsided this time and I feel like they’re loan sharks. They catch people like in my case whose office has been shut down for three weeks because of the hurricane so there was no billing or check for anything. I went to them as hopefully a saving grace but I found out that it’s not. It’s one of those “we’ve got to take advantage of you,” and it’s not good.
I'd like to go over with them to find out if there’s another opportunity for me to get my loan at a different rate. That 149% is totally ridiculous. Also, they need to be more fine with their customers as far as what they’re going to as far as a loan. Then the customers wouldn’t need to go and have their application process done online as a compliment to those already done, and then not sitting there for three hours paying on a small loan.
Reviewed Oct. 12, 2017
TitleMax's lending process was good and seemed fairly easy but it took at least two hours to complete the process even though it said it would only take 30 mins. I had to go to another store because the one that I went to wasn't the one that did it which was annoying. The girl when I first called was nice and when I went to the store in San Pedro, the person was fine as well. But when they sent me to the other store, the other lady didn't talk to me at all. She didn't tell me anything about what my options were, how much or what the loan was going to be. I told her this was my first time. I've been sitting there for almost an hour and a half and it wasn't until the very end when she said that she was going to approve me for a certain amount. It helped but it was much less than the amount I requested.
Reviewed Oct. 11, 2017
Working with TitleMax was a really good experience. It was for an emergency and they really helped me. We showed them my documents, filled out the application on the computer and waited for them to tell us whether we got approved for the car title loan or not. The lending processor was very formal-like and answered some questions. We asked about the structure and he explained to us how the payments worked.
Reviewed Oct. 11, 2017
TitleMax was faster than others. I went for a collateral loan and the lending process was okay. It took about 45 minutes to an hour and the processor was very friendly and helpful.
Reviewed Oct. 11, 2017
Getting a car title loan with TitleMax took only 20 minute and was fairly easy and straightforward. I just had to fill out some paperwork. I took a loan out to pay off a 401k loan because I needed the money for personal reasons. And I'm taking out another loan through them so once I get paid from the other loan, I'll pay this one off. That's only going to cost me $300 but I have to do it.
Reviewed Oct. 10, 2017
The lending process at TitleMax is seamless, very quick and easy. I got a personal loan and there were two people in there and they were very happy, both great and awesome. I had a wonderful experience in about 15 minutes I was there. I did it online first before I went in and so the rep had most of my information before I got there. It was a matter of her doing what she does, setting it up and getting approval, and then me signing the paperwork.
Now, I'm a lot stress-free and I was able to do what I needed to do. I was contemplating whether I was going do what I needed to do or just wait another month and be aggravated. I took a chance and did it, and it made my life a whole lot simpler. TitleMax is at the top of my list and I was so impressed and very pleased. I'm in customer service and it's very difficult now to find people who are actually in customer service to actually provide customer service. The whole experience has been surprising, absolutely amazing and I'm so glad that I did it.
Reviewed Oct. 10, 2017
TitleMax helped me out in what I was trying to do and I got a title loan from them. The process was easy and it was short as there were not too many questions. Their rep was new but she did great. She was awesome.
Reviewed Oct. 10, 2017
TitleMax was more persistent than any other lenders. Their rates were outrageous and I needed something short term. Getting a car title loan from them was relatively easy and took approximately 45 minutes. If there was any difficulty involved, it was due to their system being down once or twice. Working with them made things a bit easier for what I went in it for. Overall, it was a pretty good experience.
Reviewed Oct. 9, 2017
I brought my car in to TitleMax and got me a loan on it. Doing it was an easy process.
Reviewed Oct. 9, 2017
I've always known about TitleMax and the other lenders were asking too much stuff for a car title loan. It was really important that I could have the money on hand at that time and TitleMax was the fastest so I went with them. Things went pretty good but what I didn’t like was that I told the lady that I wanted it once a month. But when she got everything, she told me I have to pay it up the same month which I didn’t like. I wish she told me that before I signed and approved everything. I'll try to pay it, but that’s not what I actually wanted. But other than that, she was really nice and everything was perfect. It helps me out and at least, I have something to fall back on.
Reviewed Oct. 8, 2017
Obtaining a title loan from TitleMax was very convenient. I walked in at a TitleMax near my house and the process was quick which took about 30 minutes. The lending processor explained everything. TitleMax did great and the experience was excellent.
Reviewed Oct. 8, 2017
I used TitleMax four years ago, and I paid my loan off. This last time, I needed a little bit of extra money. And Tori helped me out. She was pretty good, awesome, and very nice.
Reviewed Oct. 8, 2017
I've used TitleMax before. It was important to me that the first impression was good over the phone and the person was nice. I needed a title loan for 30 days. It had been an easy, smooth and pleasant lending process and it was completed quickly between 30 and 45 minutes. Their lending processor was professional. I would use TitleMax again if I ever need them again.
Reviewed Oct. 7, 2017
TitleMax's lending process was very fast, easy and informative. I just gave them my title and move out some money. They're guiding me through the way step by step and the lady that was helping me was really friendly to talk to. They have great service, good reviews and they're also close along at a very convenient location. I just had a baby and I needed some money because I'm taking time off from work and working with TitleMax really helped me.
Reviewed Oct. 7, 2017
I was told TitleMax would be the best company to represent me and when I called, they took care of their business which I appreciated. It was very easy to do a car title loan with them and it was done in about an hour. It was a good experience overall plus they relieved me of a whole bunch of stress.
Reviewed Oct. 6, 2017
Very professional, nice staff. Very quick process, upfront, everything was explained. I really was impressed by the experience, I have been to others but this was by far the best experience. I am so glad that I found them, and decided to give them a try.
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