
TitleMax Reviews
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About TitleMax
TitleMax is one of the largest title lending companies in the nation, offering car and motorcycle title loans at competitive rates. It strives to provide a superior level of customer service as it helps thousands of people get the cash they need with a title loan. The company has thousands of convenient locations.
Visit www.titlemax.com- Receive up to $10,000
- Get funds in as little as 30 minutes
- No bank account required
- No credit score requirements
- Pawns only available in Georgia
- Loans only available in 14 states
TitleMax Reviews
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- 4,943,548 reviews on ConsumerAffairs are verified.
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Reviewed Jan. 24, 2022
The process with TitleMax was great. We enjoyed who we were working with.
Thanks Mike! We are glad you had a great experience.
Reviewed Jan. 23, 2022
Everything was smooth. They worked with me and they helped me a lot with some of the questions I had. They were nice and they made me feel more comfortable there. Everything was good until the part that came for them to give me the loan. They took a little bit a while this time.
Hi Muhammed! Thanks for your feedback. We appreciate your business!
Reviewed Jan. 23, 2022
Gabrielle, the rep, was great and Becca, a girl I worked with for about three years, worked at TitleMax. I didn't know it until I walked in there. They were good people. The way that Gabrielle talked to me impressed me. It was like I was somebody she has known forever. She, Becca and I sat there and had a long conversation. The lending process took about 45 minutes because something with the pictures wouldn't upload. So, pictures had to be retaken. Other than that, it probably would have been sooner.
Thanks Bobbie! We are glad you had a pleasant experience.
Reviewed Jan. 22, 2022
The application process was long. I've used TitleMax years ago and this time was different than before. I had to do it twice. Also, the rep I worked with was okay but I was supposed to get the full amount or the balance and what she told me to do on my phone only gave me partial payment. She said I'm gonna have to pay the other fee if I want to get the rest of it. Other than that, the payment process when I go online was easy.
Hi Treeva! Thank you for your feedback.
Reviewed Jan. 22, 2022
I'm used to interest rates being 300% or 400%. But TitleMax's rate was only 176, so it's cheaper than most. The process was a little long but it was good. I love working with them. Their staff is amazing. They helped me when I needed them. So they did a good job to me. They helped me tremendously.
Thanks Mikkel! We are glad we could help. Let us know if you need anything.
Reviewed Jan. 21, 2022
Everything was good.
Thanks, Deandre!
Reviewed Jan. 21, 2022
The people at TitleMax were great people. I got an auto loan and the overall lending process was done in 30 minutes.
Thanks Richard! Let us know if we can help with anything.
Reviewed Jan. 20, 2022
The process was perfect. The gentleman I worked with was Tim and he was very nice. We paid it off before it was even due.
We're glad we could help, Allison! Let us know if you need anything else.
Reviewed Jan. 20, 2022
I have a baby and he was whining, and the rep was patient with me throughout the whole situation. She was great because she worked with me. The total lending process took 30 minutes.
Thanks for leaving a review, Shatana! We are glad we could help.
Reviewed Jan. 19, 2022
TitleMax have so many locations near me. So, it made things easier, because I didn't have to go looking. When I applied for a car loan with them, I had to make an application, turn in all my income, and they approved it. I gave them my title and my bank statement. They also took pictures of the vehicle and the whole process was done in about 30 minutes. Right now, I can't make a payment to them on my American Express card and I don't know why. But other than that, everything went well.
Thanks for you feedback, Cynthia! We appreciate your business.
Reviewed Jan. 19, 2022
The process with TitleMax was quick and easy.
Thanks Charlotte!
Reviewed Jan. 18, 2022
The loan process took about an hour. They got all the information and I waited for a response. My experience with TitleMax was great but the terms of the loan were horrible.
Hi Shauntavia. Thank you for your feedback. We are sorry we did not meet your expectations. Please let us know if we can help with anything.
Reviewed Jan. 17, 2022
The whole process with TitleMax took less than an hour. Everything went fine with it except the rates seem a little bit steep. Also, at the office, it's like they don't communicate when they reach out to somebody. The day that I went in, I had three phone calls from them. So, it's like they don't communicate what's going on. The store manager in the location I went to is not exactly the nicest person in the world.
Hi Victoria. Thanks for taking the time to leave a review. We appreciate your feedback and are sorry we did not meet your expectations. Please reach out if we can help with anything.
Reviewed Jan. 16, 2022
The customer service was great in the TitleMax store that I went to. Getting the loan got me caught up on things I was behind on.
Thanks, David! We appreciate your business. Let us know if we can help with anything.
Reviewed Jan. 15, 2022
The people in the TitleMax office were very helpful. Caroline was very informative, knowledgeable and very nice. She went through everything that I was needing to know. So, she was really sweet. The only thing is the 30 days for a title loan is crazy. I do feel like they should at least offer a month-to-month situation. Other than that, TitleMax helped me get the money that I needed to pay some of my bills off. So, it was very helpful.
We are glad we could help, Kishara! Please let us know if you need anything.
Reviewed Jan. 14, 2022
TitleMax was really good. They were friendly. They greeted me, offered me coffee and water and told me to hold tight. I waited for about five minutes. The lending process was completed in about 45 minutes. The rep was a sweetheart. I got a title loan to pay my rent because I was out of work with COVID. Then, once I went back, my kids caught COVID, and TitleMax really helped me. I didn't think they would. They're really working with me and I appreciate that.
We appreciate your feedback and are glad we could help, Patrice! Feel free to reach out if you need anything at all.
Reviewed Jan. 13, 2022
I enjoy working with TitleMax. My account is still open right now. I had called them because my wife isn't working right now and I was letting them know that I can't make the payment that they got set on right now. I had informed them twice that the most I would be able to make right now is 500. Then, as I get extra money, I'll pay more. I never got a phone call back, so I kept trying to reach out to them. Other than that, I'm okay with them. They got great customer service.
Hi Eddie - thank you for your feedback. Please reach out if we can help with anything.
Reviewed Jan. 11, 2022
I was in a rush and considering there’s only one person who was working, the rep was very helpful to all the customers who were coming in. She did the best she could. The application process was a little lengthy. Maybe if they're able to pull up the DMV record, that would speed things up because then, everything is right there. Still, the experience with TitleMax was straightforward and efficient. I was satisfied.
Thanks for your feedback Sharon! Let us know if you need anything.
Reviewed Jan. 10, 2022
The rep I worked with was very quick and understanding. Everything about the process was fine. It worked for me and I'll come back if I needed TitleMax again.
Thanks, Michael! We appreciate your business. Let us know if we can help with anything!
Reviewed Jan. 9, 2022
The TitleMax representatives were very friendly. They walked me through the application. When I had a question about something, they explained thoroughly. They explained each part that I was unfamiliar with. They let me know about the interest before I even signed it. They showed me everything I was signing. Then, after signing, the first time, I waited on a card. The second time, I waited on a check. My interest rate and payment weren't expensive.
Thanks, Deja! We value your feedback and appreciate your business. Let us know if you need anything at all.
Reviewed Jan. 8, 2022
If you are in dire need, go check TitleMax out to see if you can make something happen to relieve some financial strain. I would definitely recommend them. They really helped me out. This was the first title loan I ever had and the application process was pretty easy. They handled it. They were very professional. They did whatever they had to do to make sure that I was taken care of. The service was excellent. The person I worked with was friendly, kind and very supportive.
Thanks, Kristie! We are glad we could help you. Reach out if you need anything else!
Reviewed Jan. 7, 2022
The wonderful TitleMax reps helped me out with my app on my phone. They helped me kind of set it up, so it was great. TitleMax was really good.
Thanks, Glenda! Let us know if we can help with anything.
Reviewed Jan. 6, 2022
TitleMax's terms are okay for what I needed. The rates might be a little high but it's understandable. If you're really in a bind, do it. Don't take the maximum. Take what you need. But overall, it's very helpful and it’s something that I'm really glad it was available at the time that I needed it. Their process was really smooth and effortless. Their rep was very helpful and explained everything in detail.
Thanks for your feedback, Loretta!
Reviewed Jan. 5, 2022
Everything seemed fairly easy with TitleMax. I have never done a title loan before and they were very detailed and patient about explaining everything. They helped me really understand how to handle it and the process didn't take very long. It would have been shorter, but there were some complications with no pictures and the lighting because of the time that I showed up. Had the daylight been out, everything would have gone by faster. But other than that, they were pretty quick about it and working with them meshed into my life seamlessly.
Thanks, David! We appreciate your feedback.
Reviewed Jan. 4, 2022
TitleMax got me out of a bind. I met up with the lady for the loan and she was very informative and friendly. In my certain circumstance, I had to do a couple extra steps before I could get the loan, so it took me an hour or two to finish the process.
Thanks for leaving a review, Christopher! Let us know if you need anything.
Reviewed Dec. 15, 2021
The representative was very helpful. He explained everything to me in detail. TitleMax is a solid place to go to get a loan.
Thanks, Chancey! Let us know if you need anything at all.
Reviewed Dec. 14, 2021
The approval of the vehicle title loan took 45 minutes. The rep was good.
Thanks for sharing, Kyle!
Reviewed Dec. 13, 2021
Before, I didn’t like TitleMax' rates. It was a bit high. Then, I thought I might try it this time just to make some quick cash. The rate was a little bit better. Their rep was professional and nice. I'm very satisfied.
We are glad you had a good experience, Willie! Let us know if we can help with anything.
Reviewed Dec. 12, 2021
The gentleman and the lady I was working with at TitleMax were both extremely helpful and super nice.
We appreciate your business, William! Thanks for leaving a review.
Reviewed Dec. 11, 2021
My aunt went up to TitleMax and she told me, “Hey, you should go up there and get a title loan.” It sounded like a perfect idea. I got a title loan, and the representatives were excellent. While I was waiting to be approved, they were sitting there talking to me, and we had good conversation. They were friendly. My aunt loves the woman who helped her as well.
Thanks, Jed! We appreciate your business. Let us know if you need anything.
Reviewed Dec. 10, 2021
Titlemax got me out of a bind for a minute, and our rep was very talkative, but nice. The processing of our title loan took a long time, but we just sat there. It was an easy process, and I still have the car. They just took pictures to make sure it was in good condition.
Thanks for sharing, Shontella! We are glad we could help. Let us know if you need anything else.
Reviewed Dec. 9, 2021
Working with TitleMax was great. Everything was very professional, quick and easy. I did a loan for my credit card bills, and it was very helpful. This is the best place to go. I love them.
We are glad we could help, Latanya! Let us know if you need anything else.
Reviewed Dec. 9, 2021
I got to TitleMax 40 minutes before they were closing. I got approved in 10 minutes. All I had to have was my driver's license, address, references and my title. The rep was good and the service was great. They got me in and out. Also, instead of using my bank account, I got one of the prepaid cards with them. TitleMax is quick, easy and less stressful. They don't require as much as other people would.
Thanks, Alexandria! We appreciate your feedback.
Reviewed Dec. 8, 2021
The process was pretty easy. It took half an hour for the application, the questions, and another half an hour to see how much I was gonna be getting loaned. They were very courteous and knowledgeable.
Thank you for your feedback, Mario! Let us know if we can help you with anything.
Reviewed Dec. 8, 2021
I need to build my credit, and Titlemax is helping me. The reps were very professional. They told me I was approved for 400 then someone called me 10 minutes later and told me they were waiting for the bank and that I'd get an email. It was a 30-minute process.
Thank you for taking the time to leave a review, Marissa! We appreciate your business. Let us know if you need anything at all.
Reviewed Dec. 7, 2021
Titlemax has been excellent. I did an application, proved ownership then they asked me a few questions about my income. The application part was easy, and the process should have been only 30 to 45 minutes, but it took an hour and a half. It wasn’t their fault though. It was just waiting for the back office to respond. Overall, Titlemax had phenomenal customer service and I will recommend friends if they have to use it.
Thank you, Nfrtari! We appreciate your business.
Reviewed Dec. 7, 2021
The rep was very helpful. This is a good company to get a loan through.
Thanks, Jevaughn! Let us know if we can help with anything.
Reviewed Dec. 6, 2021
Everything was easy. I went in late one evening, took the motorcycle up there and showed proof of insurance. I hadn't changed the motorcycle to my name, so TitleMax also helped me change the title over. They inspected my motorcycle and told me how much they could offer me. The rep, Eli, was a nice, helpful guy, so I had no problem.
TitleMax had the approval later on that evening, but I was already busy doing other things, so I couldn't get with them till the next morning. I went first thing the next morning, and the rep was very prompt. It took an hour and a half, and it was an awesome experience. There was no hassle like trying to get a regular loan someplace else, and they don't ask a lot of questions. You go in there, they tell you what they need, and if you can take it, provide it. It's a very simple, easy process. As a matter of fact, my wife has a loan there too.
Thank you for your feedback, Edward! We appreciate your business. Let us know if we can help with anything.
Reviewed Dec. 6, 2021
Working with TitleMax was pretty good but they didn't give me what I was asking for. I don't see why I only got $2,300 when I have a BMW and it was in good shape and all that good stuff. My boyfriend who referred me got $3,200 for a 2010 Dodge Charger so they need to improve on the amount that they're giving. Other than that, the lady was great plus customer service.
Thank you for your feedback, Cecilia. It is our goal to do all we can to help customers get the cash they need. The amount you're approved for is determined based on a number of underwriting factors and any state or local requirements. When you apply, we do our best to get you the amount you need, while still adhering to such parameters and requirements. If you have specific questions about the amount you were approved for, please reach out to your local TitleMax store, or you can contact our customer service team at 1 (800) 804-5368.
Reviewed Dec. 5, 2021
It took 15 minutes for approval. Mine was a lot easier because I was already in their system. So, they just needed me to update my bank information. The reps were great.
Thanks, Hope! Let us know if you need anything at all.
Reviewed Dec. 5, 2021
The rep was nice, and my experience was good. If people are ever in need of money, TitleMax is where they should go.
Thank you, Roderick! We appreciate your business. Let us know if we can help with anything at all.
Reviewed Dec. 4, 2021
The approval was done swiftly and the lady was very pleasant to deal with.
Thanks for your review, Liticia! We are glad you had a pleasant experience.
Reviewed Dec. 4, 2021
Titlemax's customer service was really good. They made things sound super simple for me to understand ‘cause it was my first ever loan. Mostly, they just needed my ID and the title then they told me to take pictures. It was straightforward, and they told me the interest, how much they could lend me and how much I would pay. I got lower than what I could get because apparently, they told me I could qualify for 2,000 but I only needed 1,000.
Thank you for your feedback, Juan! We appreciate your business.
Reviewed Dec. 3, 2021
TitleMax helped me to get rid of some things that I was trying to take care of. The application process took an hour and for the most part, the experience with the rep was okay. But after I got home and started looking over some of the stuff, I realized that the loan was a little high and it carried a lot of interest on that it accrues a lot of daily interest. I've taken loans out before but never to accrue a daily interest that high. The payback is outrageous but I'm gonna get it paid off before then. It's okay to get a loan but people should not get one as high as I got.
Hi Tanyekia - thank you for your feedback. Let us know if we can help with anything.
Reviewed Dec. 3, 2021
TitleMax has good customer service, it’s easy and you get something back faster.
Thank you for your feedback, Regina!
Reviewed Dec. 2, 2021
It was easy to get the cash with TitleMax. I didn't have a problem like in other places. They asked a lot of questions. There was a lot of paperwork that I got to do and the total process took me 30 minutes. They checked the vehicle that it was working. They also checked the inside that everything was fine.
Thanks for your feedback Edgar! Let us know if we can help with anything.
Reviewed Dec. 2, 2021
Getting a loan with TitleMax was very easy and the rep I worked with was very informative. Initially, I was nervous about it but then, I was really comfortable. He let me know everything and it didn't feel like I was in the dark about anything or that he was hiding anything. The whole process took about 30 minutes and overall, I liked it.
Thanks, Michael! Let us know we if can help with anything at all.
Reviewed Dec. 1, 2021
I spoke with an agent and I was trying to figure out what options I should take because I got jammed up and I wasn't comfortable using the title for my car. She explained to me the details. I figured it was something that would help me out. The application process was quick. I was very surprised and I was in and out of there in 15 minutes. She did a walk-around, took multiple pictures, and then she went back over the details of the processes as far as getting the funding off the title. I wasn't looking for that much. Then, when I realized how much I could get, I just settled for what I could actually get, and it was more than what I decided to get. It worked out pretty well. I didn't want to be in a situation where I'd be paying on multiple months trying to get it together. Hopefully, I can get everything taken care of before the end of this week. If you have a plan when you decide to do something like that, I would definitely recommend TitleMax.
Thank you for your feedback, Alfred! We appreciate your business. Let us know if we can help with anything at all.
Reviewed Dec. 1, 2021
The process took almost an hour. TitleMax checked the car and took pictures. It was a good experience. You should try them.
Thanks, Tiffany! We value your feedback and appreciate your business.
Reviewed Nov. 30, 2021
The process was lengthy but that was because we had such a good conversation. Everything was going through and it only took about 20 minutes but we were talking and talking. The manager and the two employees did an excellent job. We had an awesome time.
Thanks Brandon! We're glad you had a pleasant experience. Let us know if we can help with anything!
Reviewed Nov. 30, 2021
Julissa was the one who did my thing and she was great. I’ll refer her to anybody. It was a good service.
Thanks Rodruquez! Let us know if we can help with anything.
Reviewed Nov. 29, 2021
The customer service at TitleMax was at par and the reps were friendly, nice and professional. The loan helped me immensely. It was for some bills that were coming up.
We are glad we could help, Gary! Let us know if you need anything at all.
Reviewed Nov. 29, 2021
We got a car loan at the location the same day. It was just a bit longer, but it went well.
Thanks for your feedback, Bertha! We appreciate your business.
Reviewed Nov. 28, 2021
I got a personal loan from TitleMax and it took 20 minutes. I did it in person and the lady who helped me was great. Working with TitleMax helped me out. It was an easy process and got the job done.
Thanks, Enrique! We appreciate your business.
Reviewed Nov. 28, 2021
TitleMax was all very professional. The girl that helped me was a trainee and she did a very good job. Her boss also did an excellent job and deserves a raise. I got some money from a title of my vehicle. It was very simple. It took a load off of me. I would recommend TitleMax to anybody.
Thanks Eddie! We are glad we could help. Let us know if you need anything else.
Reviewed Nov. 27, 2021
TitleMax gave me the amount that I wanted. I asked for the loan documents and they explained their terms and stipulations with me about it. Then I got my money and left. Everything went fine. The process was a lot easier than what most places are.
Thanks, James! We appreciate your business. Let us know if you need anything at all.
Reviewed Nov. 27, 2021
The application process was very simple and easy. I put my ID wrong so the rep at TitleMax had to send it back one time. If it wasn't for the delay in me putting my ID, it probably took 30 minutes. The rep was very nice and made the process better. We were talking and she engaged in the conversation. Everything was handled very professionally and it was very quick. Working with TitleMax helped me in a very painful moment in my life.
Thanks for you feedback, Christopher! We are glad you had a pleasant customer experience. Let us know if we can help with anything else.
Reviewed Nov. 26, 2021
I went into one of TitleMax’s locations and it worked out good. The process took 40 minutes and I got the loan I was looking for.
We are glad we could help, Terrel! Let us know if you need anything else.
Reviewed Nov. 26, 2021
It was within my best interest to go with TitleMax because they have the lowest interest rates. But at first, I didn't understand the car title loan process. It was rocky for me and they said they were not going to proceed until I fully understood things. They started explaining things to where I could understand them and they continued to break things down until I 100% understood. So, I was okay with everything and it was a really easy process. It took 30 minutes at the most to complete and they were patient with me. Once I pay my loan off, I could see myself doing it again because now I have the knowledge that I didn’t have before. I would also tell my friends that TitleMax would be the best way to go because of the low interest and the reps who walk you through the whole process. Everybody would be comfortable with that.
Thank you, Daneigh! Our goal is to provide the best customer service in the industry. We are glad you had a pleasant experience. Let us know if we can help with anything.
Reviewed Nov. 25, 2021
The application process with TitleMax was great and the rate and terms of the loan were reasonable. It's a tremendous experience when you go somewhere and be able to able to get approved and for that amount. It's a blessing.
Thank you, Anthony! We appreciate your business. Let us know if you need anything at all.
Reviewed Nov. 25, 2021
I heard that TitleMax had better interest rates and when I decided to get a title loan from them, the guys who had to approve it took a while. The total application approval took about two hours as the guys had to send papers. But for the application, they just took pictures of the vehicle. The rep I worked with was very experienced and knowledgeable. All in all, TitleMax is worth it and if you have time to wait on the back end, it will work for you.
Hi Otha! Thank you for your feedback. We apologize for the length of process. We strive to provide the best customer service in the industry and try to keep the application process as quick as possible. Please let us know if we can help with anything.
Reviewed Nov. 24, 2021
TitleMax got good customer service skills, They all know how to treat their customers.
Thank you, Byesha! We strive to have the best customer service in the industry. Let us know if you need anything else.
Reviewed Nov. 24, 2021
I've got to call TitleMax today and tell them that I have a problem. When I got the loan, I got it with my unemployment. And I got several thousand dollars left in my unemployment to cover the payment. I usually get my payment on Tuesdays. I haven't got a payment for two weeks because something happened to the computer screens and they locked them up. But I got it straightened out this morning at 8 o'clock. I was up on them. And I won't get a check until tomorrow morning on my direct deposit. So, I might be a day late with it. But those people at TitleMax were wonderful.
The manager there and the lady who is going to be the manager were awesome. They would bend over backwards for me. Every time I asked them a question, they knew the answer. One gentleman and another sitting at the desk right next to him get nothing but 5 stars plus. I’m illiterate sometimes when it comes to a computer and they were so helpful. It was unbelievable. I've never had such an easy experience ever in my life. I’ve even sent a couple of people there and they were willing to take the person down to get the money for his license plates, help them with the loan to get it on a vehicle.
Thank you for your feedback, David. We appreciate your business!
Reviewed Nov. 23, 2021
The process at TitleMax was good. It took about 20 minutes. Their customer service was good, too. The reps were helpful. They told me everything I needed before I got there.
Thanks, Angel! We appreciate your business. Let us know if you need anything at all!
Reviewed Nov. 23, 2021
Working with TitleMax helped me get everything my kids needed for Christmas. It's a good place. They had to restart their system, so it took a little while to get approved, but their rep was really helpful.
Thank you, Andre! We are glad we could help. Let us know if you need anything else.
Reviewed Nov. 22, 2021
The initial process wasn’t kosher because they really didn't disclose anything to me till after I signed it. I was not told that it was a one-time payment. I asked how much would my payments be and what will the interest be. The rep kept telling me they got to put everything together and when they did, they said I qualify for 10,000. They were trying to get me to get the whole 10,000 and I got somewhere around 3,000. I got adjusted for more than what I wanted. They needed my initial and they did it on the computer. I didn't get a copy of it until it came in the form of an email and that's when I saw the one payment and the 144% interest. The rep knew all along that there was no payment plan and I was not told that. I would have gotten just a small amount, only what I needed.
For the next couple of months, I'm gonna try to pay December's payment, I'm gonna pay the 4.23 interest, and I’m gonna try to pay half of what the balance is, the principal, and then do the same thing again. Then, I'll never mess with TitleMax ever again and definitely won’t recommend it. They take advantage of a person needing the money. They need to get on those people about disclosing things prior to the customer signing and they need to give the customer all the paperwork.
Myron - thank you for reaching out about your recent experience. We value your feedback and would like to learn more. Please feel free to reach out to our customer resolutions hotline at 1 (800) 804-5368. From there we can contact the appropriate parties and work through any issues.
Reviewed Nov. 22, 2021
TitleMax is a little bit more known than any other ones. We're doing okay with them. Their customer service rep was very helpful. That day we were there, she was nice. She offered us drinks and chips. I'm heading back to the office right now because the check that was given to my husband for the title has this black line. I guess the printer wasn't working. No one wants to check it because it can't be read. Other than that, I would recommend others to go over there.
Thank you, Marissa! We appreciate your business.
Reviewed Nov. 21, 2021
I walked into the TitleMax location and the rep told me exactly how to operate it and the way the terms work. After that, I just agreed to do it with them. I applied for a reasonable amount. At the same time, I just did it to build some type of credit with TitleMax. It was straightforward and very fast. Ted was very professional. And he was able to answer all of my questions without a problem or having to call anybody. So, he was good. It took half an hour just trying to process the loan because something was going on at the back end. But they made phone calls and made it happen. TitleMax helped me a lot because I didn't come down here with a job. I took a $30 pay cut coming down here. It helped me just able to pay my mother's rent at least a month in advance, so I have another 30 days to figure things while I'm here. I'm a very satisfied customer and I have already recommended other people.
Thanks for your feedback, Terrelle! We are glad you had a pleasant experience. Let us know if we can help with anything at all.
Reviewed Nov. 21, 2021
The rep from TitleMax did a great job. She explained everything well to me. It was like 30 minutes or so when I got approved. It was really fast. Overall, TitleMax has a very good customer service.
Thanks, Veronica! Let us know if we can help with anything.
Reviewed Nov. 21, 2021
The rep was really helpful. The process was pretty quick and I was pleased.
Thanks, David! We appreciate your business.
Reviewed Nov. 20, 2021
I've had nothing but excellent experience with TitleMax. The application process was only about five minutes. The longest I ever stayed up in there was maybe all of 15 minutes. I've been in a couple of times to three locations, and their service is excellent all around. They are on top of their time and very knowledgeable. They made sure that I read everything. They dotted their I's and crossed their T's.
Thank you, Cyrtillia! We appreciate your business. Let us know if you need anything at all.
Reviewed Nov. 20, 2021
Getting a title loan from TitleMax was fast and fun. The lending process was completed in an hour. I had a very good experience overall.
Thank you for your feedback, Brody. Let us know if you need anything at all.
Reviewed Nov. 20, 2021
I figured TitleMax would have been the best place for me for my title because it is easier to get it back. Also, I pass by the location on the way to work. TitleMax handled everything well. The rep finally uploaded the pictures. She said it took a little longer than normal because it was on the other end. But the process was quick. I kept recommending everybody because the service was friendly and made me feel welcome.
Hi Christopher! Thank you for your feedback. We appreciate your business.
Reviewed Nov. 19, 2021
The reps were prompt, understanding and very helpful. They did a great job. It was better than what I expected. I'm very pleased with TitleMax and I will refer them.
Thank you, Jeannie! We appreciate your business. Let us know if we can help with anything!
Reviewed Nov. 19, 2021
I've dealt with TitleMax before and they've always treated us very well. This time, the whole process was pretty smooth for the most part. Getting all the pictures together took just an hour. But then, the system went down, so they said that they would get back to me. By the time I got back to the office, they called me and said that it's already done and I just need to come by and sign the paperwork whenever I'm ready.
Hi Christopher! We apologize for the technological delays during your experience and we appreciate your business. Let us know if we can help with anything!
Reviewed Nov. 19, 2021
I'm really big on customer service and TitleMax did good. The reps were nice and we had a good time.
Thanks for your feedback Brittney! We appreciate you business.
Reviewed Nov. 18, 2021
I did a car pawn with TitleMax. It was one day and they had good customer service. It's just that the payments are a little steep under the conditions of people having to do this due to COVID, which has affected all of us in such a tremendous way. It’s almost $1,200, and that's almost a rent payment. The people were friendly and they even called yesterday to check on me and make sure I was doing good. I was like, “I could be better if you could lower the payment.” But then it was such an easy process.
Thank you for your feedback, Connie. We appreciate your business!
Reviewed Nov. 18, 2021
The representative was okay, but she didn't explain a lot of things and I was forced into having to do a TitleMax Visa card. I didn't want to do that, but she said that I had to and I thought that was odd. The loan payments are extremely high as well.
Hi Jessica - thank you for your feedback. Please let us know if we can help in any way.
Reviewed Nov. 18, 2021
TitleMax was fantastic. They were the only place that would lend me anything, and the process was convenient and fast. It took about a day and during the application, their reps kept my kids busy. They gave them pens, pencils, and paper.
Thanks, Miranda! We appreciate your business. Let us know if you need anything at all.
Reviewed Nov. 17, 2021
TitleMax was close to where I live at Northport. They were convenient. The rep I worked with was nice and helpful on everything. Everybody's kind of leery about putting their title or paperwork out there, but working with TitleMax helped me pay a few things I needed to pay. It’s worked out. If it’s what you need to do, TitleMax is good to work with.
Brandon, thank you for the feedback. We hope to see you again soon!
Reviewed Nov. 17, 2021
No other lender would give me a chance except for TitleMax and they made the loan process pretty easy for me. There wasn't too much I had to do. They just had to take pictures of my car, send it in, then the lender approved it, and I was out the door. But the whole process took two hours because my phone was lagging. They were trying to show me how to get on the site so I could use it and they asked me to stay for that. But I pretty much didn't have to, so they just let me leave. Then, I loaded the app when I came back and they showed me. If it is the last resort and futuristically you know that you can pay the loan back, then I would recommend TitleMax to anybody because it will in the long run help you out with your credit and everything else.
Marisha - Thanks for your feedback! Let us know if you need anything else.
Reviewed Nov. 17, 2021
The TitleMax rep just asked me the basic questions that she needed about my job, the work history, and took the pictures. It was easy and I got the loan the same day. So, it was good for me. You should try it.
Thanks, Aubreona! Let us know if we can help with anything.
Reviewed Nov. 17, 2021
I worked with Kyla who was very knowledgeable and informative. She was able to answer every one of my questions. The process went very fast.
Thank you for your feedback, Tamecia! Let us know if you need anything else.
Reviewed Nov. 16, 2021
The process went really good and smoothly. It was a good experience.
Whitley, we appreciate your review. Please let us know if we can help with anything else. We hope to see you soon.
Reviewed Nov. 15, 2021
I was glad that TitleMax helped me out. The lady that did help me was very nice and she greeted me very good. She helped me when I needed help to pay some bills. I had a fine experience with TitleMax.
We appreciate your feedback, Tim. We're so glad we could help you get what you needed. We hope to see you again soon.
Reviewed Nov. 14, 2021
Everything was wonderful with TitleMax’s services. The guy I worked with was really nice. He helped me out. He gave me all the information I needed, and it sounded great to me. He put me on a good plan where I can easily pay TitleMax and where it won’t be so much pressure on me. It helped out a whole lot. I was able to catch up on some bills and I did a little Christmas shopping already. TitleMax is trying to help me. I’m glad I went that way.
Stephen, we're so glad we could help! We appreciate your business and we hope to see you again soon. Happy Holidays!
Reviewed Nov. 13, 2021
I used TitleMax before and they were pretty good. I could pay off good and get my title back without any problems. Their process this time was great. It was easy and quick. The rep I had was very nice and answered all my questions. The atmosphere was really very nice. We laughed and I like that personality. It was very good personality. I was kind of like in a bind for a house, so working with TitleMax helped me out.
Thanks for your review, Letty. We appreciate your business and we hope to see you again soon!
Reviewed Nov. 11, 2021
They’ve been pretty cool. They have A1 communication. I had a really nice interaction with the rep that I worked with.
Byron, thanks for the feedback. We appreciate your business and hope to see you again soon.
Reviewed Nov. 10, 2021
The whole process was a good conversation that took about 40 minutes.
Thanks for your review, Shaquille. We appreciate your business and we hope to see you again soon!
Reviewed Nov. 9, 2021
TitleMax helps me build a credit. I felt comfortable with the lady that I talked to. The process was pretty much smooth. I had to go back and forth. But I looked forward to that because I was trying to get a loan at first and then I realized that I could just pawn the title and build up and do that. It was a good process. I was very satisfied. The little money that I got helped me out. It was a life-changing deal. I didn't get what I wanted, but it helped me get through.
That's great to hear, Lamonta! Thank you for reaching out about your experience. Let us know if we can help in any way.
Reviewed Nov. 8, 2021
They helped me out with what I needed. They were real professional about things. The process was pretty quick. But the internet went down at one location so I had to go to another location to finish it off. I was short on rent so TitleMax helped me out a lot. I got to get some things that I needed to get.
Hi Tommy - thank you for the feedback. We hope to see you again soon!
Reviewed Nov. 7, 2021
My daughter chipped her tooth and I didn't have enough to pay for her procedure. The lending process through TitleMax was super easy. Their rep was on it. She had me in and out of there super-fast because she knew that I was in a hurry to get to my daughter's dentist appointment. She was awesome. My daughter was able to get her surgery. If it wasn't for TitleMax, I wouldn't have been able to do that. I appreciated their help.
That's great to hear, Diana! We are glad your local TitleMax was able to assist you and your family. Thank you for reaching out about your experience. Let us know if we can help in any way.
Reviewed Nov. 7, 2021
TitleMax was awesome. The guy who got us the loan was good and quick. He made us feel really comfortable about doing it. I’d tell others to go ahead and do it with TitleMax.
Thanks for the feedback, Richard! Please let us know if we can help you with anything else.
Reviewed Nov. 6, 2021
The TitleMax representative was really nice and he helped me. The process took a little bit of time, but I didn't mind at all. It was fairly easy. The rep got it done and I was very happy that it was able to get what I came in for.
Thank you for the feedback, India. We hope to see you again soon!
Reviewed Nov. 6, 2021
They seemed easier to deal with. The process was pretty cut and dry. I gave them my title, and they gave me the money. I had a really pleasant experience with the reps that I worked with.
Hi Karl! Thank you for sharing about your recent experience. Please let us know if you need anything else.
Reviewed Nov. 5, 2021
They gave me more money than other places were willing to give. They gave me more for what I was looking for. The process was pretty fast. The rep that I worked with was pretty good and very nice. Everything was good.
Thanks for your review, Randy. We appreciate your business and we hope to see you again soon!
Reviewed Nov. 5, 2021
With TitleMax, I haven't had any problems this latest time. In previous times, I wouldn't say the same but this latest situation, they've all been very responsive and helpful. They're a little more personable and resourceful because there are some things that have changed where some of them do everything, some do just the personal loan, some do different things that as a consumer, we weren't aware of. TitleMax looks at all of it holistically. It's one store. When I went into the office, even though it wasn't in the rep's location, she helped and guided me. She gave me good information to get me to where I needed to be.
I was impressed with the individuals that I used out in the Farmers Branch area but I needed something closer to me in home. I never could find that one out there. Evidently, they moved and I didn't know it. When you have a true need and to get yourself out of those situations, TitleMax is great. I've also had some bad taste in my mouth too with them previously. Some locations are different. When you're in the city, it seems like there's a path to completion and getting it final. But when you're in the suburbs and places like that and go to those locations, they can set their parameters however they want to in their programs and you just never see an end. To me, that's bad blood for people. People are struggling enough and you don't need that. There should be an end so that people can see progress.
Thank you for your feedback, Tonya. Please let us know if you need anything else and we hope to see you again soon!
Reviewed Nov. 4, 2021
I had a good experience with TitleMax. I used them some years back and we came back to use them again. We got a car loan and the process was great. The worker was very helpful in explaining everything just as far as with the paperwork and taking me and working me through the process. She was very experienced and she was a very great worker. I would recommend TitleMax.
Thank you for your feedback, Brandon! Please let us know if you need anything else.
Reviewed Nov. 4, 2021
The rep that I dealt with was very sweet and helpful. TitleMax is doing a great job. I greatly appreciate their help.
We are glad you had a pleasant experience at TitleMax, Samoree! Please reach out if you need anything else.
Reviewed Nov. 3, 2021
I've done business with TitleMax on and off for the past 15 years. I continue to come back as they're convenient and the people over there are professional. They may just have to employ a few more Alabama fans. Overall, I was happy with the service. Don't hesitate and go to TitleMax.
Thank you for your feedback, Tomas. We appreciate your business and hope to see you again soon!
Reviewed Nov. 3, 2021
My experience with TitleMax was great. Brittany was the lady that did my account, and she was very awesome. The application wasn't that hard, and she was right there to help and if I had any kind of questions. I was there less than an hour, but she had gotten busy. Then she had trouble with the picture taking the VIN. When she would take the picture, lint was in the way. She took a whole duster out there and dusted it off. When she submitted the pictures, it kept bumping it back saying it wasn't a clear enough picture. Then she had to contact someone and get the override of it. Other than that, it wouldn’t have taken so long. She was trying to help another person, too. So, she was going back and forth because she was the only one in the office that day.
Overall, she did very well. She didn't make me feel like I was doing something wasn't supposed to be doing. She was there to help and explain things. She made the process better. I was needing help, and she made it more pleasurable. She called to check on me and to see if everything was going good with the card and make sure I can get the money off of it. So, I was very pleased.
Hi Cynthia! Thank you for sharing your recent experience. Please let us know if we can help in any way.
Reviewed Nov. 2, 2021
Everybody's always been very nice at TitleMax. I went online this time and I got responses. I live in Palestine, and then I would have had to go to Tyler which is miles from me. So, to be able to do it in my bedroom was a plus for me. I could sign the documents over the phone. They had a way of verifying the bank account that I had the information that possibly nobody else would have, so it made it easy for me to do it. Based on my income and everything I had, it had said I was approved for 660. But then it went down to half of that, which was a personal loan, and I can understand that. It all seemed to be reasonable for me and I didn't wanna borrow more money than I needed. I would recommend them as it was pretty hassle-free.
Hi Frances! We are glad we could help. Let us know if you need anything else.
Reviewed Nov. 2, 2021
There was money I wanted to spend, and I didn't have it. So, I just did title loans and TitleMax was the first one that popped up that was the closest to my house. Their process was really easy. Geraldine was really nice and friendly. I showed up at the last minute, and so I kept her there well over an hour after they were supposed to be closed. She was polite and didn't have a hint of attitude. I was nervous at first. Then after a couple of minutes talking to her, I stopped being nervous.
Thanks for sharing your experience, John! We appreciate your business and hope to see you again soon.
Reviewed Nov. 1, 2021
I took a car loan out from TitleMax and the lady I worked with was very sweet. The lending process was fast. I was approved before I left.
Glad we could help you, Brittany! We appreciate your business. Let us know if you need anything else.
Reviewed Nov. 1, 2021
TitleMax had some of the best reviews. Getting a title loan from them was pretty easy. It didn't take long either. I worked with an excellent representative. TitleMax did a good job.
Thanks for your feedback, Michael! Please let us know if you need anything else.
Reviewed Oct. 31, 2021
We've always used TitleMax with our titles before. So, we just wanted to stay with who we knew. Their reps were nice. It takes a little while for everything to go through, but it was fine.
We appreciate your business, Jennifer! Please let us know if you need anything else.
Reviewed Oct. 31, 2021
I live right down the street from TitleMax and the people there were great. They got good customer service, and they helped me a lot.
Thank you for sharing your recent experience, Christina. We appreciate your feedback.
Reviewed Oct. 30, 2021
I needed help and I called the other providers, but they were so eager to rush me off the phone. I spoke to a person from TitleMax, Amanda, and she was so nice to me on the phone. They only had an hour before they closed and she wasn't trying to rush me off the phone. She was trying to explain to me. Then, when I got there, she was busy with somebody else, so Vicky got up and introduced herself and she started helping me and explaining to me. I really liked it. She even explained all my finance charges. She explained everything to make sure I was comfortable before I decided to take the loan. I really did like that because most people will not tell you what it is. Everything went great. She was very polite about everything. If I didn't understand something, she showed it to me and then explained it, and I continued from there. I would refer TitleMax to anybody.
We are glad you had a pleasant experience, Valentina! We appreciate your business. Let us know if you need anything else.
Reviewed Oct. 30, 2021
When I talk to people in Big Spring, they're fine but I don't like the online deal because if you're applying for a loan and then you get over there, and then you find out you're not approved for it. Somebody called me from TitlemMax, and they told me that I was preapproved for $1,000. I got over there, and they didn't approve me. I wound up having to do a title loan. The process took just about 45 minutes. I just took the title. Then they took pictures of my vehicle. I wound up just getting $560. Overall, TitleMax got friendly people there.
Thank you for your feedback, Oliver. We appreciate your business!
Reviewed Oct. 29, 2021
It took two months to get the loan. It was a quick process. Their people seem good and friendly.
Thank you for your feedback, Ben. Let us know if we can help in any way.
Reviewed Oct. 29, 2021
TitleMax was close to my house. Their rep was awesome, and she was really friendly and easy to communicate with. TitleMax had a pretty fast lending process. They were able to load the funds into my debit card. She even offered a check, but there were a lot of options on ways you can get the money. I thought it was pretty cool and smooth.
Thanks for sharing your recent experience, Shavelle! We appreciate your business and are glad we could help.
Reviewed Oct. 28, 2021
It was good service that I got from TitleMax. The rep I dealt with was very nice and kind. He was very generous.
We are glad you had a great experience at TitleMax, Patricia! Thank you for your feedback and we hope to see you again soon.
Reviewed Oct. 28, 2021
I like TitleMax. It was my first time going with them and the service was good. The rep was nice and she helped me.
Thanks for your feedback, Elester. Let us know if you need anything else!
Reviewed Oct. 27, 2021
The Title Max title loan experience is the worst decision I ever made. I promise the company doesn't care about people in need of funds. The amount I was quoted for my SUV was not what I received. When you ask for less money, the representative gives you a coupon for more money. I read over the terms and conditions which seemed a little confusing. The paperwork came up on a screen that provides certain copies.
My loan amount request was $600 and I was persuaded into borrowing $1,200. Stay away from the coupon offers. The title loan terms could've been explained a little better. I didn't have any experience with a title pawn and I think that's how Title Max got over on me. I should've asked more questions than I did. A few weeks after the loan, I lost the income I needed to pay on the loan. There were numerous phone calls reminding me that I needed to make a payment. I was late on one of my payments had to pay a little more. I thought that with my payments being one hundred dollars and come change a month after 12 months I would be finished with the $1,200. No, I ended up paying $4,000 after everything was over with because the loan started over every 30 days.
The day I came in to pay off the loan the representative had a promotion to borrow more money. I politely turned down the offer for more money. The title went to the location and not to my home address. Then, the representatives gave me a bag with a Welch's drink and a bag of popcorn as a celebration for paying the loan off. One would think after all of the money I gave the company they could've gave me some AirPods or something. P.S. The company sends mailers with your entire name on the envelope or card most companies have just a first and last name.
Nicki - thank you for reaching out about your experience. We value your feedback. Please feel free to reach out to our customer resolutions hotline at 1 (800) 804-5368. From there we can contact the appropriate parties and work through any issues.
Reviewed Oct. 27, 2021
I had an excellent experience with TitleMax. Their professionalism was very good. They were also very helpful.
Hi Alicia! We are glad you had a pleasant experience at your local TitleMax. Let us know if you need anything else.
Reviewed Oct. 27, 2021
The lending process took a minute but it went smoothly. It was a fast and friendly experience with the rep. Working with TitleMax helped me out financially a little bit.
Thanks for your feedback, Myra! We appreciate your business and hope to see you again soon.
Reviewed Oct. 26, 2021
TitleMax is a great place. I did the title loan and the lending process didn’t take that long. I had to have my title and my ID and the lady had to take pictures of the vehicle all the way around. She was good and I was very pleased with the service. She was doing three people at one time and she was running around like a jackrabbit in and out.
Thank you for your feedback, Ilay - let us know if you need anything else!
Reviewed Oct. 26, 2021
The lending process was quick. It took about 20 minutes. The lady was also very friendly.
Thank you for your feedback, Anissa! We appreciate your business.
Reviewed Oct. 25, 2021
The customer service at TitleMax was great and the lady was very professional. It took a little bit to do the process but it wasn't bad because she was so nice.
Thank you for your feedback, John! We appreciate your business. Let us know if we can help with anything at all.
Reviewed Oct. 25, 2021
Their service has been great. The rep I worked with has been very courteous and fast. I would recommend them. They're very professional.
Thank you for your feedback, Teresa! We appreciate your business.
Reviewed Oct. 24, 2021
I got a title loan from TitleMax and the process was simple and easy. It took about 45 minutes. I was in a bind and TitleMax helped me out a lot. It is the best place to go. They explain everything from start to finish on everything, how it's going and how you do it and how you make your payments.
We are glad you had a great experience, Shaquisha! Let us know if we can help you with anything else.
Reviewed Oct. 24, 2021
I had done a loan with TitleMax before. I decided to go back because I enjoy their service. The rep I worked with was nice. The lending process was good, too. It took about 30 to 45 minutes to complete the loan. They helped me out in the time when I really did need it.
Thank for you sharing, Karen! We are glad we could help. Please let us know if you need anything else.
Reviewed Oct. 23, 2021
I went inside the store and Alicia, the rep, was the only person in there. She had a few people in front of me so I was there for about an hour. She was cool. TitleMax helped me pay off my bills.
We appreciate your business, Jamie! Let us know if you need anything else.
Reviewed Oct. 23, 2021
I was referred by my sister to TitleMax. They were really kind and polite. They didn't give me any runaround. It was very convenient for me and fast, too. They were very professional, clean, generous and nice. I would definitely refer anybody to them.
Thank you, Cynthia! We are glad you had a pleasant experience at TitleMax.
Reviewed Oct. 22, 2021
My daughter had done a loan from TitleMax and she referred me. I got a car loan and my experience with the rep was fine. I really like his hospitality. Everything was wonderful, excellent and on point.
Thank you, Bernita! Let us know if we can help you with anything at all.
Reviewed Oct. 22, 2021
I will pay TitleMax off because eventually they’ll let me borrow more. But that was my last loan. This time took a little longer because of the approval because it was three people but it was a 7-star customer service from the rep. The man gave me some knowledge so that was great and everything went swell.
Thank you for your feedback, Enrique! Let us know if you need anything else.
Reviewed Oct. 21, 2021
I got a personal loan from TitleMax and the process took about 35 minutes. They gave me what I needed and the rep was fabulous.
We appreciate your business, Laquita! Let us know if we can help you with anything else.
Reviewed Oct. 21, 2021
The customer service of TitleMax was great. It didn't take too long. They got straight to the point and handled their business. They did what they had to do to make me happy and get me out of there. Everything was perfect.
Hi Jarod! We are glad you had a pleasant experience. Let us know if we can help in any way.
Reviewed Oct. 20, 2021
The process with TitleMax didn't take long, and the rep I worked with is very friendly. He’s very thorough. He explained everything to me. Some people try to go and get you to put yourself in situations, but he was very professional. Overall, TitleMax shows a lot of empathy. They were really good.
Thank you, Latrelle! We appreciate your feedback.
Reviewed Oct. 20, 2021
Everything was great. The representatives were well-mannered and very respectful. The rep I worked with was very on point in detailing how to handle everything. Working with TitleMax helped me a lot. Right now, it pulled me out of a jam with everything that's going on and just so happened I had to have some work done on my house and everything was push come to shove. They kept my head above water. However, I noticed when the representative was trying to do my barcode, his equipment wasn’t up to par. He was able to do what he needed to do, but when he was trying to get the VIN, it wasn't showing up as clearly. But when we took it with our personal phone, it came out better. Other than that, everything was spot-on. He was 110% on what he needed to do to try to make things work.
We appreciate your feedback David and are so glad we could help you. Let us know if you need anything else!
Reviewed Oct. 16, 2021
I was needing help with my rent and my mama told me about TitleMax. I went over there and tried out their car title loan. I had to have my ID, job, references, identification number, and license. They then came and took pictures of the car. The process was very quick. The people were really nice and I love the fact that they worked with me because most places around here won't work with you like that. So far, TitleMax has done me well. I'm gonna do them just as well and make sure my payments and everything are good and on time. TitleMax did me a huge favor and saved me from not being able to pay my rent.
We are so glad we could help you, Kaylie! Thank you for your feedback and let us know if you need anything else.
Reviewed Oct. 15, 2021
Everything was real great. TitleMax got me through when I really needed it at an important time in my life.
We are so happy we could help you out, Tarsha! Let us know if you need anything else.
Reviewed Oct. 14, 2021
On the day I was at the store, there were about three people there and only one person was helping us all. She did good but it could have been better if more people were there. She went out and walked around my car and took pictures and looked at the mileage. The whole process took about 45 minutes. If someone has a car title, they should go with TitleMax because it's easier. To me, it's better than the payday loan because you don't have to go through all the rigmarole.
Thank you for your feedback, Clinton! We appreciate your business. Let us know if you need anything else.
Reviewed Oct. 12, 2021
The process went smooth. It was a great experience. I understood everything. They were great.
We appreciate your feedback, Aketta. We appreciate your business and let us know if we can help with anything else.
Reviewed Oct. 3, 2021
They told me if I wanted to come in and pay, I could call the day before they take the transaction out. I did just that, but they didn't do it. I ended up paying a $35 nonsufficient fund, so I wasn't too happy. But other than that, my experience was fine.
Hey Terry, thank you for the feedback and we apologize for the inconvenience. We encourage you to reach back out to your store and maintain an open line of communication with us so we can better assist you. Please feel free to reach out to us at 1 (800) 804-5368 if you have any further issues.
Reviewed Oct. 2, 2021
Getting the loan was a very easy and quick process. The only issue I had was the waiting process. I was in there for about four hours.
Lanessia, thank you for your feedback. We're sorry to hear that your experience wasn't as good as it could have been. We appreciate your business and please let us know if we can help with anything further.
Reviewed Oct. 1, 2021
I did the process online and it was pretty fast and easy. They were friendly people.
Thank your for your feedback, Priscilla! We are glad our online process was beneficial to you. Let us know if you need anything else!
Reviewed Sept. 30, 2021
I used TitleMax six years ago. The overall lending process this time took an hour.
Thanks for your feedback, Shanna! Let us know if we can help you with anything else.
Reviewed Sept. 29, 2021
TitleMax was closer to my job. I’m a small contractor in the apartment complex across. They're in Memphis. And they were somebody who can loan some money. The young lady was professional and said we were a perfect fit. I got a vehicle she could lend me some money on, so she did. She got the job done. She and the office followed up on me, on another call that came in. After I borrowed that money, I lost my brother - my best friend. It was a tough minute for me. I'm not broke-broke, but I had a $5,000 payroll I had to get out. My checks were coming every 45 days, and sometimes they were late. The lady just looked at what I had to offer and said she could lend me money on it.
Thanks for your feedback, William. We're so glad we could help. Please let us know if there's anything we can do for you.
Reviewed Sept. 28, 2021
The process took a day or so. I had to go to the DMV and add TitleMax to my registration to my title. I didn’t know that part I had to do. I just thought I took my title, then that’s how it works. Other than that, the rep was nice and very understanding. And he broke everything down for me to understand.
Thank you for your feedback, Amon - we appreciate your business!
Reviewed Sept. 27, 2021
When I first got my title loan, I stopped paying them off because my car got totaled. But TitleMax still let me get another loan. The North Broadway St. store in Knoxville, Tennessee is who I go through and they are great people. I was there for an hour and a half. But the longest process was where they had to take pictures of the car, and we had to wait for approval through another company. It helped me when I needed the money. And the reps were very helpful. The payments are a bit high, but they told me they would start going down.
We appreciate your business, Brittany! Thank you for your feedback.
Reviewed June 25, 2021
I have been a customer of TitleMax in Las Vegas Nevada Henderson Nevada also for 5 plus years. They have recently changed their lending practices and now pretty much force you to get a bank account from some Bank in Alabama and so you have another bank account and a debit card to withdraw your funds. That is absurd and that is unnecessary. The drama that I had to deal with my last loan was so absurd that I will never borrow again at TitleMax, especially in Las Vegas you have a title you want cash. If they cannot give you cash then they should give you a check or you could run to their bank and cash it. I do not need another bank account. I do not need another debit card. I am so disappointed in this practice that you've lost a good customer.
Karen, thank you for reaching out about your recent experience. We value your feedback and would like to learn more. Please feel free to reach out to our customer resolutions hotline at 1 (800) 804-5368. From there we can contact the appropriate parties and work through any issues.
Reviewed May 21, 2021
I wish to bring to your attention the series of events concerning the loan company TitleMax of California. On July 12, 2018 the date that the loan from TM was originated, the employee named Oscar knew two things before anything was assigned or agreed to. One: my Mother was legally blind due to an incorrect cornea implant, which means she could not see at all nor could she drive. Two: She was in severe back pain about to have laminectomy surgery just a few weeks later. The pain was so great that she was in no condition to make any sort of decisions.
Now the reasoning behind the loan at the time is that we were trying to move into a downstairs apartment which ultimately fell through and a decision was made to move to Arizona from California. I do wish to bring to your attention that she tried in vain to renegotiate the terms of her loan (monthly payments), however TitleMax chose not to, which would make it difficult to purchase groceries or eat for that matter. What bothered her was that neither TitleMax nor its employee Oscar notified her of a class-action lawsuit with the state of Ca over not informing its clients of the exorbitant interest rates.
Reviewed May 17, 2021
TitleMax gave my husband a loan on our truck of which I am also the owner of. I was unaware. My husband’s work was sporadic due to covid and he was trying to get bills caught up without stressing me out. We had a prior loan with TitleMax on the same vehicle. I was with him the first loan as I am an owner. I asked if I should sign the loan docs. They said no, only one person per doc. We paid the loan off.
That said when my husband went to get the 2nd loan he knew he could get it without me there and he was hoping he could get the bills and loan taken care of and alleviate stress. I just found out because I wanted to sell the truck and he told me about the loan. Now there is a lien on a car I also own. Now they have the title, we owe a huge amount of money with interest and are having to fight it through the BFI and having to get a lawyer as I had no part in the loan and I am the first owner on the title. Today when I called TitleMax they accused my husband of fraud and said if I pursued action he could get into trouble. Yet they gave him the loan under fraudulent terms. After being threatened today I remain committed to fighting this.
Reviewed April 26, 2021
I really appreciate Ms. Chantera ** for patiently helping me get the loan that I needed. I didn’t know anything about TitleMax. This was a first time experience. I was nervous about the loan because I have an older model car but she didn’t give up. She got me approved and the right amount I needed. It was greatly appreciated and great customer service!
Reviewed March 22, 2021
Don't go there. I just paid my title loan with my debit card and they didn't give my title. They said I have to wait 7 more days for their bank to clear that amount even though my bank already paid them. That's **.
Reviewed Jan. 17, 2021
I went to TitleMax in Amarillo, Texas to get money to help with my son's burial expenses. Title Max made me an offer but I found out quickly just how wrong I was to sign those paper.
1st. The loan amt. I signed for and what I actually received was very different.
2nd. The missing money from my loan was split by the staff. The check was cut for 40 dollars short of one thousand.
3rd. I had spoke in length about paying the loan off early would eliminate the finance charges and all the interest. I asked twice. They assured me it was correct. If I pay the loan off before the first payment is was I would not have to pay interest. Well that only applies when you pay off the loan in 24 hr. I am finally debt free from Title Max but the manager Jennifer has started to harass me by sending notices of sale for my car despite the fact everything is paid. Why do you keep sending this stuff.
We value your feedback with TitleMax and would like to learn more. Please feel free to reach out to our customer resolutions hotline at 1 (800) 804-5368. From there we can contact the appropriate parties and work through any issues.
Reviewed Jan. 14, 2021
I did not receive exactly what I paid for so I am hoping they get back to me with what I was searching for since I paid a large amount. So I am still waiting for my full report that I paid for. I did get a response that they would get back to me so I'm hoping it's soon.
We value your feedback with TitleMax and would like to learn more. Please feel free to reach out to our customer resolutions hotline at 1 (800) 804-5368. From there we can contact the appropriate parties and work through any issues.
Reviewed Dec. 22, 2020
I got a car loan and the process just took a few minutes. It made me happy. I had an enjoyable and great time with the rep. TitleMax was great and they were friendly. They help you out and work with you.
Hi, David. Your feedback is highly appreciated. Thank you for the review!
Reviewed Dec. 19, 2020
The lending process with TitleMax took about two hours. The computer system was moving slow but other than that, it was alright. I had experience with a loan company before, so I knew what to expect. The reps were friendly and TitleMax is a good place to borrow from. But I gotta see in the long run how this plays out because each month, it adds a percentage on to your balance. TitleMax is helpful at the moment but no one never really wants to get a loan. Other than that, you know what you sign up for.
Teotea, thank you for taking the time to submit a review. We really appreciate it!
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