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TitleMax Reviews

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About TitleMax

TitleMax is one of the largest title lending companies in the nation, offering car and motorcycle title loans at competitive rates. It strives to provide a superior level of customer service as it helps thousands of people get the cash they need with a title loan. The company has thousands of convenient locations.

Visit www.titlemax.com
Pros
  • Receive up to $10,000
  • Get funds in as little as 30 minutes
  • No bank account required
  • No credit score requirements
Cons
  • Pawns only available in Georgia
  • Loans only available in 14 states

TitleMax Reviews

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    3 featured reviews
    How do I know I can trust these reviews about TitleMax?
    • 4,943,548 reviews on ConsumerAffairs are verified.
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    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 23 Reviews 3075 - 3225
    Verified purchase
    Punctuality & SpeedRefunds & PayoutsStaffLoan ProcessRates

    Reviewed July 18, 2022

    My mother-in-law recommended TitleMax to me because she said that it was a fast and easy way to get money. Even though the interest rates are high, it was a good option since I needed it right then and there. I went in and I got the money for my rent. The rep I had was sweet and I liked her. They said that if I told them who referred me, that person would get the $50. I referred my mother-in-law because she's been with TitleMax before too. She went to pick up the $50 at that store that I went and she had a bunch of issues with the card. We were supposed to get a piece of paper that had the PIN in it and that paper wasn't in there. There were a lot of complications with getting the card set up. My mother-in-law lives all the way on the other side of town and she had to drive all the way to my side of town to go do that. There was a lot of hassle for her.

    That aside, the process as well as getting started with the loan wasn't an issue for me. It was very simple. The process took an hour and it was just because there were two other people that walked in after me. The rep was trying to help both of us as fast as she could. The waiting time wasn't that big of a deal as I was there for a reason. In the end, I'm caught up now so that way I could pay my stuff. I recommended Titlemax to two people. One of them already went three days ago and I got a $50 card because I referred her.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thank you for your feedback, Alexia.

    Verified purchase
    TechPricePunctuality & SpeedStaffBilling

    Reviewed July 17, 2022

    Getting approved went quickly. Given a Saturday, it took 30 minutes, but it was more the paperwork and the computer. I've traded a vehicle in and got more than it was worth because they signed the contract wrong and put the wrong numbers on it. And they told me because we put this on there to sign. We both signed it. Nothing they can do about it. If it's a signed contract, it's a signed contract. But they honored it and they even told me that. By law, it's legal binding. I can't change it. Other than that, the guy that helped me was awesome. He told me exactly how much my payments would be.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks, Glenn!

    Verified purchase

    Reviewed July 16, 2022

    TitleMax was great. I was in and out. However, TitleMax doesn't keep previous information. I had to go in and reapply. I had to resend my bank statements and checks to them and fill out the application again.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks, Patrick. We appreciate your feedback.

    Verified purchase
    Punctuality & SpeedStaffBilling

    Reviewed July 15, 2022

    I like TitleMax. They helped me a lot. The process was fast and I got what I needed. I won't give my first payment till next month, which is good.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks, Dolores!

    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed July 14, 2022

    I was in a total financial bind and I was able to get things taken care of, which TitleMax helped. The rep was very professional, and she did everything. She made sure I knew everything about the car title loan before I signed off on it. It was quick and informative.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    We are glad we could help, Jordan!

    Verified purchase
    StaffBillingLoan Process

    Reviewed July 13, 2022

    The reps were nice, and the process was easy. It only took 20 to 30 minutes, and the title loan helped with some bills.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks, Anthony!

    Verified purchase
    StaffBillingLoan Process

    Reviewed July 12, 2022

    The reps were very informational and broke down the payments and how things worked as far as the title loan. It was my first title loan, and the experience was good. I'll refer friends to the branch that I went to, ‘cause they were more friendly.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks, Benito!

    Verified purchase
    Customer ServiceTechStaff

    Reviewed July 11, 2022

    The reps were super nice. They looked over the vehicle, sent pictures in and came back with an offer. It was 30 minutes to an hour, which wasn’t very long. The customer service is good, and I was happy with the end result. Titlemax helped a lot.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks, Heath! We are glad we could help.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffLoan Process

    Reviewed July 10, 2022

    The whole process was less than an hour. The lady I worked with was professional. Customer service was good. But the loan is still outstanding. If you're gonna get a loan, get it from them and pay it back as quick as possible so it don't cost you as much.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    We appreciate your feedback, Terri.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed July 9, 2022

    The rep was super helpful as soon as I walked in. She has made everything quick as possible and as easy as possible. She was super understanding. I definitely trusted the process because of who I was working with.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks, Christopher!

    Verified purchase
    Customer ServiceStaff

    Reviewed July 8, 2022

    The rep was wonderful and he has great customer service. He was very nice and pleasant. He was very positive too. I would definitely send friends to the person I went to. It was all around a great experience.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks, Audrey!

    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed July 7, 2022

    The car title loan process with TitleMax was very smooth, simple and easy. It was super quick and great. Patsy, the rep, was very nice and kind. It was perfect how she handled the business.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks, Deandre!

    Verified purchase
    Punctuality & SpeedStaffBillingTimeliness

    Reviewed July 6, 2022

    I was at TitleMax an hour and a half the first day and didn’t get nothing done. I had some difficulties because the computers were running slow that day and malfunctioning. The next day, I had to come back, and still, it was a two-hour process, which shouldn't take but 30 minutes. There were simple errors, like a misspelled name and something not written off the title. Two times, we had to start all the way over, but it finally got resolved. The reps were very helpful. They were very apologetic about making the little errors, and the lady even offered to give me a $25 rebate for how long it took. I gotta go there today. I left my ID and I was so frustrated having left it. TitleMax helped me pay the bill I needed to pay on time, and it was a great overall experience.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    We appreciate your feedback, Carl.

    Verified purchase
    PricePunctuality & SpeedStaff

    Reviewed July 5, 2022

    The experience was quick and simple. The rep got me a good quote and I don't have to pay much. She did a good job.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks, Annquinette!

    Verified purchase
    StaffLoan Process

    Reviewed July 4, 2022

    Titlemax was very good. Getting a personal loan from them was easy and efficient, and the rep was very courteous, knowledgeable, friendly and thorough about the process. Titlemax was reliable, and they helped me relieve some stress. They were able to give me what I needed, and it helped me greatly. Everything was excellent, and I will refer somebody else there.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks, Nichelle! We appreciate your feedback.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed July 3, 2022

    Christy, the girl working at TitleMax, was fantastic. She was willing to stay a couple minutes late so I could get there without having to miss work. She went above and beyond, and I was impressed with everything she did.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks, Jaymi! We are glad you had a pleasant experience.

    Verified purchase
    Loan Process

    Reviewed July 2, 2022

    The office was nice and neat, and the lady did a good job. I was very satisfied. I needed the money this time, and I got the loan in was less than an hour. Be sure to try TitleMax out and they’ll treat you well.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks, Racquel!

    Verified purchase
    Staff

    Reviewed July 1, 2022

    The representative, Garrett, was 100% thoughtful and down to earth. He was respectful to me, my husband and our kids. I thought the process was gonna take longer. I got two kids with me and they were gonna drive me crazy but they had this little area where there were crayons. My boys sat there, and my husband and I got it done.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks, Shawndra! We are glad you had a pleasant experience.

    Verified purchase
    Customer ServiceStaff

    Reviewed June 30, 2022

    The process took 30 minutes and it was pretty easy. Everybody at TitleMax was friendly, super informative and helpful, and I would definitely recommend them. They have amazing customer service, and they taught me that a lot of things are possible. They taught us a different outlook on things and that everybody definitely could have great customer service.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks, Justin! We appreciate your feedback.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed June 29, 2022

    The process was great, easy and quick. I provided my title and my driver's license, and the lady was really helpful. Titlemax got me out of a hole quick. So, it was pretty good. I would tell people they should go this route if they need a hassle-free way of getting some quick cash.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks, Shanna!

    Verified purchase
    Sales & MarketingPunctuality & SpeedOnline & AppStaffBillingLoan Process

    Reviewed June 28, 2022

    It was a good experience, and that was my second time getting a loan. My first time was two years ago. This time, I needed extra money. I live in that area, and every time I pass by, I saw TitleMax. I thought, “I’m gonna stop right there.” The rep, Maria, was very professional, and I really like the way she answered all my questions. I also like how she did all the process, and it was pretty fast. It was less than an hour. The app is also amazing, and I love it. I can make payments weekly through the app. I don't have to go to the store. TitleMax helped me, and I like the services they gave me. It's perfect for me right now.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks, Juan! We appreciate your feedback and are glad we could help.

    Verified purchase
    Customer ServicePunctuality & SpeedStaffBillingLoan Process

    Reviewed June 27, 2022

    The rep, Lily, was amazing, and the process was very easy and convenient. Even though she was the only one working and there were four of us in the store, she handled it very well. When she finished up while waiting to hear back on my approval, she went ahead and started working with someone else. That was great customer service. It took 30 minutes, from her helping me to waiting to hear back and then going ahead and dispersing my payment as well. The personal loan is helping.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thank you for your feedback, Felicia! We are glad we could help.

    Verified purchase
    StaffTimeliness

    Reviewed June 27, 2022

    Unfortunately, the process was bad because of the weather. The system was down. When the rep was sending the application over, it was not coming through. I had to keep redoing my application. I eventually couldn’t do it that day, so I had to come back the next day. But other than that, TitleMax worked with me and broke everything down well. The rep was down to earth. She didn’t try to win me over or persuade me. She was informative and very warm.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks, Laraneka. We appreciate your feedback.

    Verified purchase
    StaffRates

    Reviewed June 26, 2022

    The rep did a great job. She was very nice. The rate was what I expected it would be. I'm just surprised that the amount was dramatically lower than expected.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks, Jared!

    Verified purchase
    StaffLoan Process

    Reviewed June 26, 2022

    Titlemax was good, but I was there two and a half hours. It was on a Saturday, and there were five different sets of people coming in. Other than that, the rep was very good. I get not much about the loan, and she explained it to me. I took everything I had in a bigger envelope and let her get what she needed.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks, Shirley! We appreciate your feedback.

    Verified purchase
    Customer ServicePunctuality & SpeedOnline & AppStaffTimeliness

    Reviewed June 25, 2022

    The other locations in Wisconsin want you to pay bi-weekly and it was a lot of money - $300 every two weeks. When I called TitleMax's location, they said they could do monthly. It's way better to do monthly than every two weeks. The rep was very knowledgeable. I came in towards the end of her shift and she was fast. It was less than 40 minutes when we were done. She asked me for the basics which matched what was on the website, so I knew what to bring. She went in and took pictures, and we were back in. We did the application, and she walked me through it.

    I had done an inquiry on the website and as I got approved, someone was following up with me about the inquiry asking me did I know how to apply? Everything was on point. I got approved and the rep told me that it's due on this particular day. She said, “You can always call and talk to us and we’ll note the account. But your car will be at risk if you don't pay.” I got a little nervous with that. What if something happened? Will my car be gone the very next day type of thing?

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    We appreciate your feedback, Kyla.

    Verified purchase
    StaffRates

    Reviewed June 25, 2022

    The lady rep spoke Spanish. She was really helpful and she explained to me everything. I had the money in less than 30 minutes. I highly recommend TitleMax. The rates are good. It was better than the bank.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks, Bulmaro!

    Verified purchase
    Staff

    Reviewed June 24, 2022

    The service was good. The process was quiet and calm. It was a good conversation. My rep was really nice. Working with them helped relieve a lot of stress.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks, Jimmie!

    Verified purchase
    Customer ServiceStaff

    Reviewed June 24, 2022

    Everything went well. They were very helpful. The customer service was good. I recommend the place to anybody. If it weren’t for them, I couldn’t take care of what I needed to take care of.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks, Ramon! We are glad we could help.

    Verified purchase
    Customer ServiceOnline & AppStaffLoan ProcessRates

    Reviewed June 23, 2022

    They came through for me pretty well. The rep was really good and she kept it professional. The only issue was the new technology they have. She said something about how it used to be on the phone. Now, it's on this little tablet and she had to get that tablet reset. Other than that, everything went pretty smoothly. I got decent rates for my vehicle as far as the loan I needed. I needed a bit more but they got me as much as they could with what I had. Working with them relieved a lot of stress.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks, Nathaniel! We appreciate your feedback.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed June 23, 2022

    The process was very fast and friendly. The general manager went over everything with me and made sure I understood everything I needed to know. I really like that you can load the funds on a debit card. That was amazing.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks, Christie! We are glad you had a pleasant experience.

    Verified purchase
    Punctuality & Speed

    Reviewed June 22, 2022

    The process was really fast. They have good personnel and I like dealing with them. They're easy to deal with.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks, Gloria!

    Verified purchase
    Staff

    Reviewed June 22, 2022

    My experience with TitleMax went smoothly. I went in the store and they took care of me. They made sure I was approved before the guy entered my information. I liked my rep. She was very helpful especially on the payback process. The way she explained it to me, I felt comfortable.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks, Laquan! We are glad you had a pleasant experience.

    Verified purchase
    Staff

    Reviewed June 21, 2022

    Because of some ordinance, the rep wasn't going to be able to get me approved for what I needed. So, she contacted the Paris store and talked with the worker there. She said to send me over. I went there and got taken care of. So, everything went really well. The reps at both stores did a really good job. Both had nice, clean offices and they were professional.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thank you for your feedback, Crystal!

    Verified purchase
    StaffBilling

    Reviewed June 21, 2022

    I felt I was selling my car and it didn't feel right. I had a lot of bad feelings and I explained that to the rep at TitleMax. She did everything on the computer, which is great, but she didn't give me a receipt or an account number. I kept going back to that so when I pay it off, I know what to do. She said, “You just have to come in and show us your name, and we'll put it on here.” I needed something in my hand to say the car is mine. She gave me one, and I felt better. Other than that, she was great. She answered my questions. She told me what my first payment would be, and if I was gonna pay it all off, this is how much extra it would be.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    We appreciate your feedback, Marta!

    Verified purchase
    Punctuality & Speed

    Reviewed June 15, 2022

    The process was very, very quick. It took only about an hour and a half.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks, Timothy!

    Verified purchase
    Staff

    Reviewed June 14, 2022

    It wasn't a long process, but the amount of cash that I received wasn't what the lady and I had discussed at first. But I didn't want to borrow too much anyway. I wanted to be able to manage to pay it back so I could get the title back. The lady was nice, caring and very informative.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks, Precious!

    Verified purchase
    Staff

    Reviewed June 13, 2022

    Both of the girls in the office were real nice through everything. The one that helped me out was real good and she made everything easy. It was all smooth.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks, Gerald! We appreciate your feedback.

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed June 12, 2022

    I called TitleMax and they pretty much pre-qualified me on the phone. They asked me what to bring and then I just met them. It took about 20 minutes. It was easy. The rep was very friendly. It was kind of weird because it was a loan, but it was fun like we're just joking. TitleMax helped me significantly. I needed the cash right away and it was there. I was expecting it to take a day. I didn't know that they do a push to debit. I was expecting a check and I thought that they have to clear. So that was really helpful.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thank you for your feedback, Robert!

    Verified purchase
    StaffBillingLoan Process

    Reviewed June 11, 2022

    The loan was for 2,000 and if I paid so much a month, it would definitely be paid off in October. But then, it showed an additional $4,000 as a balloon payment. The rep said I would have to pay off the $4,000 or refinance the $4,000. I was totally shocked. The rep didn't say anything. Then they were closing and I needed to be somewhere to give the $2,000 to. I was totally lost at that point. This has been bothering me every single day since I took that loan out. This is worse than financing my vehicle.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Hi, Shirron. We are sorry you didn't have a pleasant experience at TitleMax. We would like to learn more. Feel free to reach out to us at 1 (800) 804-5368 so we can get more details about your situation.

    Verified purchase
    StaffRates

    Reviewed June 10, 2022

    The lending process with TitleMax was easy and it took a normal processing time. It took no more than 30 minutes. Their reps were good, very knowledgeable, and explained pretty much the steps of the process. The rates are outrageous but overall, I was pleased with TitleMax.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thank you for your feedback Enrique! We appreciate your business.

    Customer ServiceContract & TermsCoveragePunctuality & SpeedRefunds & PayoutsStaffBillingLoan ProcessRatesTransparencyResolutionHonesty & Transparency

    Reviewed June 9, 2022

    Updated on 6/16/2022: I have again asked for answers about my loan from both the office in Lexington area and corporate office. The Lexington office did not pick up. The corporate office now has staff members trying to say I "hung up the line". "Mr. M you hung the phone up while I had you on the phone with the other store" etc. I received those details from a female representative, I believe I wrote down as Natallie, stated I did all these things. I a person who does not hang up on calls unless it's something getting my attention. My attention was diverted to my health. I have just come from having surgery in my pelvic area and I came from the hospital with issues at 2 organs near my liver. when it comes to time. I am calling to get my answers n not wait.

    I am still not able to drive anywhere with or without a vehicle. Any shock pain I have at the abdomen area and right side during a drive on the road would cause me to get into an accident. I am sick and tired of being diverted and told only stuff that I am made to believe. I looked up policies of payments. I have the right to pay my bills using the form of debit card, money order and cash..not limiting a person to only cash. that limit is a racial lie and financial discrimination.

    That's what I believe Title Max is pulling. I did my payments from December thru April using my debit and credit card on file and cash a few times but my cash payments are not on the same records of payments that I can view online. I am still paying on a loan that says due per 30 but instead I am paying on a due date marked the 45th date. Making me pay interest fees for another cycle which go to the principal. But doesn't! Therefore I want corporate office start answering questions. Stop racially denying customers answers. Give me my full way of payment by all three means not denying and limiting to one like this is Jim crow.

    Updated on 6/15/2022: Still the experience to resolving issues with this company is absolutely disgusting and terrible. Contacting corporate office was ludicrous and I only had one person give me some help besides the other times of hateful disrespect, attitude, disgust and more. I have been told two bamboozled stories. I can pay for my balance with them on the on the phone or in the portal. That's the first from June 10. Or I must and can only talk to the office where I got my loan (those words were from over 5 people in two days stating the same thing and denying me resources to resolve my issue).

    I rather paid my due with the first option. Because I have talked to a magistrate court police for the damaging of property that didn't even belong to me when the vehicle was towed. And my closure is that I am not paying more than was was stated, 815 then pay off the remainder of the balance of something thousand n change.

    I did not want anything else. This week it seems that Title Max wants to put any customer in a bottle neck. Squeezing them with little information and fill them only with what they want you to believe. There was a presumed time frame I was told before. That information can not be disclosed at the corporate office where it actually came from at first. And now I can only talk to the place where I got my loan at. Not acceptable. That's denying me access to all points of resolving or getting my resolution done appropriately and at the manner I can. With my physical illness and problems. I have continued to try and do right. But taking this misrepresented company to court is the best. Anyone who has a problem with title max both title or pawn. Take them to court. There is no such thing as arbitration.

    Original review: On June 9th, 2022. I was preparing to go thru my post op office from a surgery. I learned my car was repo. And I had an understanding that my bit by bit payments would be fine. Instead I learned it was not. I learned that they don't care if you have an infected pelvic hernia and if you can not return to work. Like I have not been able to. Have not yet received any income from the job for the injury yet. Like I am waiting still. That money only matters. The vehicle inside of it has my medical paperwork for my paid leave and FMLA, all the hospital visits, my medications, and more. I have asked all the lines of communication from the store, the office of independent auto option who is responsible for receiving the towed cars, and last the corporate office. I have had no answers of where my car, the belongings and contents, and most of all. My medical paperwork and everything I needed for finally being paid on my medical leave.

    But nobody cares. I haven't been paid since April. Any other funds I had went to rent, insurance, doctor visits, examinations, scans and more. Some government assistance programs helped. But not enough. When I was on the phone with the corporate office for TitleMax. I was told..have three options.

    1. The line will be disconnect if I do not stop asking to speak to a manager.
    2. The line will be disconnect if I do not stop asking to speak to someone, you're speaking to someone at the corporate office.

    3. Do not call the corporate office. Call the office where you got your loan and issue.

    All three of those options were told to me on the phone today. Of course I already reached out to the office where I did my loan in December. My payment history is good. The problem there is though. My payments are having me pay on a loan not at per 40 days, but almost 40 days. Title Max says it was an error and tried to remedy it. But it wouldn't affect my payments. I started my medical leave on April. I informed them. I did a payment of what I could. It was said it may be workable. I still was not paid In May from medical leave. I communicate. And when I had my surgery I left it to caregivers to assist.

    Then June. After all that effort and payments done. My vehicle with the property I need to finally receive medical paid leave. Is not on me to finally catch back up on past debt. I was told to get my car and the property I need to pay 890 dollars. The 400 dollar repo towing fee is part of 890.. but I am still not able to get my own possessions, medical paperwork and disability paperwork.

    If I do and when I do pay this amount to get my information and medicines needed to help me bring me back to peace of mind. A peace of mind and lawsuit should be done to title max as well. It's one thing to do something to people on bad debt. But bad debt during a medical condition, low to no income for now starting month 3. Being told that I, the customer with title max cannot talk to a supervisor or manager at the title max corporate office, and telling me 3 options. Basically all three options were for me to Shut up be dogged! I'm not shutting up now! I am speaking out.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed June 9, 2022

    The staff was very courteous and knowledgeable. The process was fast. It took about 45 minutes. The rep answered the questions that I had. She was very professional. She did things quickly and in a timely fashion. She acknowledged me as soon as I walked through the door and asked me what it was that I was looking for. It was great. TitleMax is a great place to go if you need help in a fast manner.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    We are glad you had a great customer experience Sheree! We are happy to help.

    Verified purchase
    Customer ServiceRefunds & PayoutsStaffBillingLoan ProcessRates

    Reviewed June 9, 2022

    My experience with TitleMax has been good. The rep was a very kind gentleman and had great customer service. He’s very well presented. He gives a great image to the business because he dresses up and he's neat. His personality and approach is kind and courteous as well. I got a great impression about him. On a different note, the interest rate is below average in respect to other lenders in the market, and I'm not specifically comparing TitleMax to direct competitors. But for other kinds of lenders, the rate is unbelievably high. Also, I would suggest that the payment terms be a bit longer for me or other customers in the future. The terms to pay my loan off is a bit short, but I'm okay with it. We're gonna do whatever it takes to get everything paid off because I don't wanna be without a car.

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    TitleMax
    Response from TitleMax

    We appreciate your feedback, Lilan!

    Verified purchase
    Punctuality & SpeedBillingLoan ProcessRates

    Reviewed June 8, 2022

    The workers handled everything pretty well and I would recommend them to a friend, just because TitleMax is a really go-to place to get money. The last time I went there, the process was really fast and I was surprised. It was pretty much just sign, sign, sign, and I only took 15 minutes to get everything done. The very first time, it took a while, ‘cause I was reading over the documents. All in all, it's good getting the money upfront ‘cause you need it for rent or to pay bills. However, I wouldn't recommend these loans ‘cause they impact your life hard. They put you in debt more because of the interest rates.

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    TitleMax
    Response from TitleMax

    Thank you for your feedback, Adam!

    Verified purchase
    Customer Service

    Reviewed June 8, 2022

    The process took a while. I had an out of state title, so they had to do some call-in. Other than that, it was a good experience.

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    TitleMax
    Response from TitleMax

    Glad to hear about your experience Christopher. Thank you for your business!

    Verified purchase
    Customer ServiceStaff

    Reviewed June 7, 2022

    I received about 5,000 and it helped me a lot. The process was easy. It was good customer service.

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    TitleMax
    Response from TitleMax

    We are happy to hear you had a quick and easy process. Thank you for your business Billy!

    Verified purchase
    StaffLoan Process

    Reviewed June 7, 2022

    The young lady from TitleMax that the Lord allowed me to speak with was really kind to me and she told me how to go through the process and do it. I did the car title loan. I had to take my title, and I had to have reference people who they can contact. The lady asked what income I had coming in. I told her that I get disability, and I gave her my ID, my picture ID, and the bank info. Working with TitleMax got me out of the situation that I was in, so I’m thankful for that. It came through for me.

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    TitleMax
    Response from TitleMax

    Thanks, Doris! We are glad we could help.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed June 6, 2022

    They were punctual and very friendly. I’m pretty much satisfied with them.

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    TitleMax
    Response from TitleMax

    Thank you for your feedback Gia! Glad you had a good experience.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed June 6, 2022

    The lending process with TitleMax went smoothly and quickly. Their reps were easy to talk to. They got great customer service. They did a good job.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks, Cleophus!

    Verified purchase
    Staff

    Reviewed June 5, 2022

    The service that I got was great. The representative that I worked with could not be better. He was exceptional. But I'm disappointed in the amount that I got because I asked for 2,000 and they gave me 1,300.

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    TitleMax
    Response from TitleMax

    We are so happy to here your service was expectational Linda. Thank you for the feedback!

    Verified purchase

    Reviewed June 5, 2022

    I sat down and the guy did the application online. It took him about 30 minutes. He was good. Everything was good.

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    TitleMax
    Response from TitleMax

    Thanks, Kerry!

    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed June 4, 2022

    I got the installment loan and the process was quick and simple. It took 30 minutes max. They were really knowledgeable and helpful.

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    TitleMax
    Response from TitleMax

    Thanks, Tranika!

    Verified purchase
    Punctuality & SpeedBillingLoan ProcessRates

    Reviewed June 4, 2022

    Everything they needed and all the signing were pretty easy. They were really polite and nice about it. The lady that I worked with was really nice. The process of getting the payment was really easy. She explained everything that was going on. It was really good with TitleMax doing the loan and getting it approved fast. But the rate was absolutely terrible. It could have been better if the interest wasn't so high. But other than that, everything went great.

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    TitleMax
    Response from TitleMax

    Thank you for your feedback Zachary! We are glad you had a good experience.

    Verified purchase
    Loan Process

    Reviewed June 3, 2022

    The process was pretty easy. I just went in there and asked for a loan, they went through pictures of the car, took my title, and then they gave me some money.

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    TitleMax
    Response from TitleMax

    Thanks, William!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed June 3, 2022

    The process was quite easy and fast. The guy that I dealt with was nice. He was very helpful. He was able to recommend me to a spot down the street that was able to get me an extra registration paper, and then we continued the application process. It was a well-rounded, good experience.

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    TitleMax
    Response from TitleMax

    Thank you for the feedback Timothy! We are happy to hear the process was easy and fast.

    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed June 2, 2022

    My loan officer was awesome. He had great customer service. He answered all my questions. He was super friendly and nice. The whole process was pretty quick.

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    TitleMax
    Response from TitleMax

    Thank you for your feedback Veronica! Glad you had a good experience.

    Verified purchase

    Reviewed June 2, 2022

    It was great with TitleMax. It didn't even take five minutes. Jessica did good with me.

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    TitleMax
    Response from TitleMax

    We are happy to hear you had a pleasant experience Shakelia! Thank you for your feedback.

    Verified purchase
    Customer ServiceStaff

    Reviewed June 1, 2022

    They gave me great customer service, and they helped me get the money I needed. The process was super simple. It went like butter. It was pretty easy. The rep that I worked with was all around great.

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    TitleMax
    Response from TitleMax

    Thanks, James!

    Verified purchase
    Staff

    Reviewed June 1, 2022

    I went with TitleMax and the process was smooth. The rep was good. TitleMax helped me when I needed it. I’d recommend others to go over there.

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    TitleMax
    Response from TitleMax

    Thank you for your feedback Steven! Happy to hear you had a pleasant experience.

    Verified purchase
    Customer ServiceSales & MarketingPunctuality & SpeedOnline & AppStaffLoan Process

    Reviewed May 31, 2022

    TitleMax's process on getting the loan was good. Initially, I downloaded the app on my phone, but I wasn't too sure about that. It didn't seem like I could get an answer on the spot. I decided to see which was the closest location to me, went into the office and it went by rather quickly. The rep was very informative, and I didn't have any questions. It was pretty straightforward. The loan was helpful for what I needed it for, and getting the funds was really easy. I just used my debit card and it went right through. It didn't even take 60 seconds. I was happy with that.

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    TitleMax
    Response from TitleMax

    Thank you for your feedback Marcus! Glad we could help.

    Verified purchase
    StaffBillingRates

    Reviewed May 31, 2022

    The application process was easy and simple. The service rep was very friendly, knew everything, and went over everything in more detail if I needed it. TitleMax does a very good job of making sure everything's taken care of. The rate and terms were pretty well explained. The rates are easily manageable. TitleMax is the best place to go. They give you a reasonable time frame and rates. They're very friendly and very well organized. They're willing to work with you on getting payments set up.

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    TitleMax
    Response from TitleMax

    Thank you, Brittany! We are glad we could help. Let us know if you need anything.

    Verified purchase
    StaffBillingLoan ProcessRates

    Reviewed May 30, 2022

    The reps were super nice and friendly, very helpful, and made sure I understood what I was doing and what I was getting into. The only thing was it was a long process. The girl I had to go through got my information and she looked at the truck and took pictures. It took an hour and a half, and the rate was crazy too. 2.62 was the minimum payment, but I knew that if I kept the title in pawn I'd be paying just about as much as I did for the truck. My aunt gave me the money to get it out of pawn. Still, the TitleMax loan was convenient because, at the time, I was in a bind, and I really needed that money. I'm out of work right now. I got struck by an excavator back in October and the bones in my leg broke. I'm good now, getting my normal life back.

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    TitleMax
    Response from TitleMax

    Thank you for your feedback Jacob! Let us know if you need anything else.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed May 30, 2022

    The lending process was quick. The rep that I dealt with was wonderful. She was very nice. She got the job done. TitleMax helped me a lot. I've been in the hospital, so I had to catch up on some things. It was right on time.

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    TitleMax
    Response from TitleMax

    Thanks, Sandra! We appreciate your feedback and are glad we could help.

    Verified purchase
    StaffLoan Process

    Reviewed May 29, 2022

    Titlemax was great. The process took no more than 30 minutes, and the loan helped for what I needed it for.

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    TitleMax
    Response from TitleMax

    Thank you for letting us know about your experience Kathy! We appreciate the feedback.

    Verified purchase
    Punctuality & Speed

    Reviewed May 29, 2022

    It was a pretty fast and simple process.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks, Abigail!

    Verified purchase
    StaffRates

    Reviewed May 28, 2022

    Working with TitleMax was good. The rep, Todd, answered all my questions and made the process pretty easy. Interest rate was high, but so was everywhere else.

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    TitleMax
    Response from TitleMax

    Thank you for the feedback Veronica, glad to hear you had great service.

    Verified purchase
    StaffBillingRates

    Reviewed May 28, 2022

    The TitleMax reps were very sweet. But I hate the terms. I hate that it’s a month-to-month thing. All the underlying ** was crap, because that's a really ** thing to pawn your title month-to-month. You're paying $500 a month, and it's not even going towards the actual payment. It's just to renew it for another 30 days. And the rep said, “Oh, even if you pay 50 cents or $5 extra, it’s gonna go towards lowering your payment." So, the $500 is just interest rate every month, until you can actually pay them back $3,000 for a car that is more than $3,000. I did it in a time of need, so I appreciate that. But it’s still crappy. They are taking advantage of vulnerable people. You should never do it.

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    TitleMax
    Response from TitleMax

    Hi, Dairac. We are sorry you didn't have a pleasant experience at TitleMax. We would like to learn more. Feel free to reach out to us at 1 (800) 804-5368 so we can get more details about your situation.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffLoan Process

    Reviewed May 27, 2022

    I needed emergency money so I did a car title loan with TitleMax. My rep was really good and the process took 45 minutes. I was pretty much prepared because I called in. I took everything with me when I went there just in case such as my Social Security and a copy of my lease. The rep right away did my paperwork. Right when I was about to walk on, she said she got an approval.

    She told me, she was, “This is the day you will have to pay. And if you don't, you can just pay this much. And you can just pay it with your debit card. Instead of coming by the office, you can do it on your app, or call us... If you want to pay everything off, this is the amount. But if you come in the office, we’ll give you your title right there. But if you do it over the phone and pay everything off, you have to wait about three days. And then you can come pick up your title.”

    There was only one thing I was confused about. You tell them this is how much you need then you get approved for a higher amount. For example, they approved me for 1,750 and I only needed 1500. It says that I have 200 cash and I don't know what they do with the other money. I don't know if I was able to use it or not. That aside, I’m gonna refer TitleMax to some people because I have friends that really need money. I had a good experience in getting things done and they didn't charge me much.

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    TitleMax
    Response from TitleMax

    Thank you for the amazing feedback Maria! We are happy you had a great experience, let us know if you need anything else.

    Verified purchase
    Staff

    Reviewed May 27, 2022

    The rep was good. I thought I was misinformed but it may have been that I misunderstood what she was telling me. She took pictures of my car and my driver's license. I had to sign papers and she submitted it. It was longer because somebody else had to approve it.

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    TitleMax
    Response from TitleMax

    Thank you for the feedback Paula! We appreciate it.

    Verified purchase
    Staff

    Reviewed May 26, 2022

    It was good with TitleMax. Francisco was very helpful. I liked his friendliness, him being engaging with me on a personal level and being informational about everything I needed to know. There was no judgment.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks, Veronica!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed May 26, 2022

    The rep was awesome. She was a very good person. TitleMax was very good, fast, and nice.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks, Abigail!

    Verified purchase
    BillingLoan Process

    Reviewed May 25, 2022

    I got the loan that I was approved for instantly. The person that I had was very respectful and upfront about everything. She told me all the details and in the near future, once I get this payment paid off, I'll most likely be eligible for more. If I had a referral to somebody, the other person and I would receive an amount of money for them being referred by me.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thank you, Bryce! We appreciate your feedback.

    Verified purchase

    Reviewed May 25, 2022

    I had a good interaction with the manager of the branch. Everything was fine.

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    TitleMax
    Response from TitleMax

    Thanks, Dawn!

    Verified purchase
    Punctuality & Speed

    Reviewed May 24, 2022

    I would definitely recommend TitleMax. The process was easier than I thought it would be. The lady that was in there was having multiple people and she did a great job. But her trying to multitask and the end where we had to wait for the approval was the longest part. On my car, my VIN number is on the door. TitleMax required two different locations of the VIN number.

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    TitleMax
    Response from TitleMax

    Thanks, Laderrick! We appreciate your feedback.

    Verified purchase
    StaffLoan Process

    Reviewed May 23, 2022

    I needed a room and TitleMax loaned me the money so I can get a room for a week. The process took long but they still handled it and did an awesome job. they just needed my title and driver’s license. Their rep checked out my car and told me to come back in about 30 minutes.

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    TitleMax
    Response from TitleMax

    We are glad we could help, Christopher!

    Verified purchase
    Staff

    Reviewed May 22, 2022

    It was a great experience with TitleMax. The process took about 20 minutes. They helped me out a lot. The rep was very nice.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks, Shawn! We appreciate your feedback.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed May 21, 2022

    Working with them was very helpful. They approve fast. The rep was pretty quick. The process took less than 10 minutes. My vehicle just had to be in working condition and I had to have references and be working.

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    TitleMax
    Response from TitleMax

    Thanks, Kimberly! We appreciate you taking the time to leave a review.

    Verified purchase
    PriceStaffLoan ProcessRates

    Reviewed May 20, 2022

    The application process was cool. For the approval process, when asking me about what I was looking to get, I thought that they would go around that, but they didn't. They just kinda gave their own price. Some of it felt intrusive, but I understood due to the fact that I was given a title loan. The rep was sweet, helpful and communicative.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    We appreciate your feedback, Briana!

    Verified purchase
    Punctuality & SpeedRates

    Reviewed May 19, 2022

    The interest rate with TitleMax is 120% lower than what it was at Speedy Cash. The process took a little while, but the lady was new so that was fine. The experience was easy and convenient.

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    TitleMax
    Response from TitleMax

    Thank you for your feedback, Michael!

    Verified purchase
    StaffLoan Process

    Reviewed May 18, 2022

    I didn't know how the title process works. TitleMax walked me through that and let me know that they offer personal loans. But what I got approved for wasn't going to work for what I needed, so I left it there. Then something came up where I could use a couple $100. I went last week back to them and they're awesome. I got approved for 250 and that was exactly what I needed. The rep was so sweet. The other gal that works there too helped me last time. They were thorough and helpful. They didn't waste my time. I appreciate people that know their job.

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    TitleMax
    Response from TitleMax

    Thanks, Jennifer! We are glad we could help.

    Verified purchase
    Punctuality & SpeedStaffRates

    Reviewed May 17, 2022

    TitleMax told me the year of my car didn't matter. They just wanted to know the condition. The process was fast and easy. The representative was good. The only thing is I got $650 from them, and they say I'm gonna have to pay about 2,600 if I can't pay the whole thing back in 30 days. The interest rate is a little high.

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    TitleMax
    Response from TitleMax

    We appreciate your feedback, Eddie!

    Verified purchase
    Staff

    Reviewed May 16, 2022

    I wanted a little more, but due to certain stipulations, I wasn't able to receive as much. But it was fair for me. The reps had a pretty good vibe with them. However, they said, "We could probably get you about this amount," but when the process came, it was, "They only approved you for this amount.” They said that they wouldn't know exactly why.

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    TitleMax
    Response from TitleMax

    Thank you for your feedback, Cameron. It is our goal to do all we can to help customers get the cash they need. The amount you're approved for is determined based on a number of underwriting factors and any state or local requirements. When you apply, we do our best to get you the amount you need, while still adhering to such parameters and requirements. If you have specific questions about the amount you were approved for, please reach out to your local TitleMax store, or you can contact our customer service team at 1 (800) 804-5368.

    Verified purchase
    Customer ServicePriceStaffBillingLoan Process

    Reviewed May 15, 2022

    I paid 100 bucks to borrow the money for a week and a half. When they showed me how much they charge people for title loans, I was blown away. If I had taken that money out and wouldn't have been able to pay it back in a week and a half and if I would have made regular payments to them, at the end of the last payment day, I would have paid them $26,000 for a $4,500 loan. I don't think people should have to go through that, in some kind of hardship to get taken advantage of. But the reps were nice. They seemed very eager to help. They called me back and told me to let them know if they could help me with anything else and that I could take more money out if I wanted.

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    TitleMax
    Response from TitleMax

    Hi James. We value your feedback with TitleMax and would like to learn more. Please feel free to reach out to our customer resolutions hotline at 1 (800) 804-5368. From there we can contact the appropriate parties and work through any issues.

    Refunds & PayoutsLoan Process

    Reviewed May 14, 2022

    I have paid my loan for 8 months 829$. I thought I was almost done. I am a disabled veteran with some issues. This company should be shut down for taking advantage of people. I was told I still 7200$$.

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    TitleMax
    Response from TitleMax

    Thank you for your feedback. It is our goal to do all we can to help customers get the cash they need. If you have specific questions about the amount you were approved for and currently owe, please reach out to your local TitleMax store, or you can contact our customer service team at 1 (800) 804-5368.

    Verified purchase
    StaffHonesty & Transparency

    Reviewed May 14, 2022

    The reps were respectful and honest. TitleMax took a lot of stress off my shoulders.

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    TitleMax
    Response from TitleMax

    Thanks, Evonne! We are glad we could help.

    Verified purchase
    Customer ServicePunctuality & SpeedBilling

    Reviewed May 13, 2022

    It was perfectly fine with TitleMax. I talked to one person very briefly. He called to let me know how much I qualified for. The process was accessible online and easy. I had used them before too and they work with you if you're a little bit late on the payment.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks, Krystn!

    Verified purchase
    Staff

    Reviewed May 13, 2022

    The rep was nice and I was pleased.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks, Robert!

    Verified purchase
    StaffLoan Process

    Reviewed May 12, 2022

    The rep really helped me out and got me the money I did need. She was great. This is my third time getting a title loan from TitleMax. The staff was very friendly. It was an amazing experience.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    We are glad you had a pleasant experience, Brianna!

    Verified purchase
    Customer ServiceStaff

    Reviewed May 12, 2022

    TitleMax has good customer service. They helped me out. The reps are awesome. Go down there if you need help. They'll help you.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks, Michael! We are glad we could help. Let us know if you need anything.

    Verified purchase
    StaffLoan Process

    Reviewed May 11, 2022

    I got a title loan from TitleMax. At first, the rep told me he wasn't gonna be able to do it because my license was different from the state in my title, but then he didn't say anything else. He was like, “I'm gonna have to check on that.” The next thing I knew, we were signing papers.

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    TitleMax
    Response from TitleMax

    Thanks for the feedback, Jennifer! We appreciate your business.

    Verified purchase

    Reviewed May 11, 2022

    The manager was real nice and explained a lot of good things. I like TitleMax. They were good and real nice people. Overall, I like the way they work with you.

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    TitleMax
    Response from TitleMax

    Thank you, Juanita! We are glad we could help.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed May 10, 2022

    I talked with Mike and he was fantastic. We talked about personal stuff as well. He makes you feel most comfortable and he works with you the most. Whatever you need, he'll try his hardest to get for you. I had the best experience ever. The application process took about 15 minutes overall and then we went outside to take pictures. After that, it took another 15 minutes to get their approval. Overall, it was pretty quick and easy. TitleMax helped me tremendously. I went to them so I could find a place to live and they gave me what I needed. So now, I'm better.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks, Richard! We are glad we could help. Please let us know if you need anything.

    Verified purchase
    Customer ServiceOnline & AppStaff

    Reviewed May 10, 2022

    They walked me through everything I needed to go through. They showed me everything I need to do, signed some papers, and took pictures of the car. They were very helpful. I had no Wi-Fi on my phone and the guy who was working in there let me use the Wi-Fi on his phone so I could sign up on my phone. Everything was right and smooth.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thank you, Jalel! We are glad you had a pleasant experience.

    Verified purchase
    Staff

    Reviewed May 9, 2022

    The process was pretty smooth. But it was a little time-consuming. TitleMax took a little too long and they can do better than that. The computer system was down. It kept dropping by birth date of birth and kept blinking out the title. But the lady that was at TitleMax yesterday went the extra mile to help me out. We had a conversation, talking about family, relationship and school. She tried to get a customer engaged and she did a good job at it. Even though the other lady was ready to go home, she told her that she would stay and help her out. So they worked together as a team and that was cool. They made me feel more comfortable.

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    TitleMax
    Response from TitleMax

    Thanks for the feedback, Alvin! We appreciate you taking the time to leave a review.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed May 9, 2022

    The rep was fantastic. The process took about two hours but it wasn't her fault. It was the other end. The whole process took about two hours, but we were finished with the office part within 30 minutes. It would've been spectacular not having to wait for two hours.

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    TitleMax
    Response from TitleMax

    Thanks for your feedback, Carrie!

    Verified purchase
    Staff

    Reviewed May 8, 2022

    I talked to Cherry at TitleMax and she was very helpful. She was excellent. The overall process ran smoothly. I wasn't able to get the amount of money that I was hoping to get, but other than that, it was good.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks for your feedback, Seamus! Please let us know if you need anything.

    Verified purchase
    Punctuality & SpeedStaffTimeliness

    Reviewed May 8, 2022

    I did the application the day before then I went into the office the next day, and it was quick. The reps are very helpful. They took pictures of the inside and the outside of the car.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks for taking the time to leave a review, Michelle! We appreciate your business. Please let us know if you need anything.

    Verified purchase
    Customer ServiceStaff

    Reviewed May 7, 2022

    The process was fairly smooth and not stressful. It was an excellent service. Phone them up and talk to them. They try to help you.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks, Bruce! We are glad you had a great experience.

    Verified purchase
    Staff

    Reviewed May 7, 2022

    The rep was very nice and the process didn’t take long. It was clean in there and quiet. It was very nice.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thank you, Lealmanette! We appreciate your feedback.

    Verified purchase
    Punctuality & SpeedMaintenanceStaffLoan Process

    Reviewed May 6, 2022

    I went to TitleMax and spoke with Kevin. He was a good agent. He ran some paperwork for me and was able to help me out with the loan. He got me approved and didn't mind redoing the paperwork ‘cause I wanted to do less than what I originally wanted. He was very patient. Because I'm difficult, it took a lot longer but the process took 30, 45 minutes. There's a 15-minute break for taking pictures of the car but it was very quick.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks for leaving a review, Dylan! Please let us know if you need anything.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed May 6, 2022

    The process was as quick as possible. It was 20, 30 minutes and I was out of there. The staff was helpful and very friendly.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks, Kelvin!

    Verified purchase
    Customer ServiceStaff

    Reviewed May 5, 2022

    I called TitleMax and asked for a little info and the lady that I spoke to was friendly. She walked me through everything I needed to know. The communication was excellent. She broke down everything to where I understood what was happening so I was for sure that I wanted to make that set-up. It was a good experience. The process was long because we were having a little difficulty with the photos of the vehicle. But other than that, everything went smoothly. I enjoyed the staff. Everybody was nice and very educating on what was going on. I loved it. Working with TitleMax helped thus far and I don't regret making the decision.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thank you for your feedback, Kiera!

    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed May 5, 2022

    Everything went smoothly. Ashley helped me out and offered me how much I was able to get. I wanted quite a bit less 'cause I wanted to be able to pay them back right away. TitleMax is quick and easy if you're needing a loan. Everybody was real friendly. I would go back.

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    TitleMax
    Response from TitleMax

    Thank you for your feedback, Ryan!

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    Staff

    Reviewed May 4, 2022

    I liked the rep. He was good, nice, funny and personable. Working with TitleMax has helped so far. It's a good place to go.

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    TitleMax
    Response from TitleMax

    Thanks, Christopher! We appreciate your business.

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    Loan ProcessRates

    Reviewed May 4, 2022

    I did a title loan and it was a good experience. The people that I dealt with within the company were great and the only problem I have is the rate through the business. The interest rate is on a day-to-day basis. Each day, your interest goes up, and the longer you have the loan, the higher the APR would be. I was caught up in an emergency situation, and that's the only reason why I got the loan. If it wasn't for that, I wouldn't do it because the interest rate is through the roof.

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    TitleMax
    Response from TitleMax

    We appreciate your feedback, Lanise. Let us know if we can help with anything else.

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    PriceStaffLoan ProcessRates

    Reviewed May 3, 2022

    Tyler, the rep, was very attentive and thorough. We're currently in the process of moving and I just needed a small loan to help for the moving expenses. The pricing is good and the APR is phenomenal compared to other places. He explained everything to me and knew what he was talking about. He was right. You should never take the full amount because you don't want to get stuck in a spot where you can't afford to pay it back. He was willing to work with me. I had a good experience and I’d use TitleMax again.

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    TitleMax
    Response from TitleMax

    We're glad you had a great experience, Jessica! Please let us know if you need anything.

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    StaffLoan ProcessRates

    Reviewed May 3, 2022

    I was in and out of TitleMax easy. I had to run a few errands for my kids and they were flexible working with me. I would rate them a 110 if I could. I see my friend every day and I told her to go to TitleMax. She's definitely going to be in that office soon. The loan helped me because I wanted to work on the car that I have. TitleMax gave me an opportunity to pursue my dream because my goal is to not flip cars, but detail them. I want to remodel the inside of somebody's car and I wanted to start with me and show people what I'm capable of doing.

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    TitleMax
    Response from TitleMax

    We're glad we could help, Tycorneya! Thanks for sharing.

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    Staff

    Reviewed May 2, 2022

    The application process with TitleMax was a little long but overall, it was okay. It took about 35 minutes. The rep was very helpful and I was offered coffee, water and they even had little snacks.

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    TitleMax
    Response from TitleMax

    Thanks for taking the time to leave a review, Rosie! We are glad you had a good experience.

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    StaffBillingLoan ProcessRates

    Reviewed May 2, 2022

    TitleMax's service is really good. The people are polite. I brought in a classic car, and the guy that helped us out tried to give me more, but I just missed it by a year. Still, he tried to do whatever he could for me, so I appreciated that. Also, I've been able to help my son out with his bills and take a few of my bills as well. This is my first ever title loan. It's like a payday loan and it's a great source to get the income and be able to pay it back. As long as you pay it back within the month, you won't see much interest. My girlfriend referred me to TitleMax and they gave us both $50 as a referral bonus.

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    TitleMax
    Response from TitleMax

    Thanks for sharing, Jonathan! We appreciate your business and are glad we could help.

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    Reviewed May 1, 2022

    Working with TitleMax went really good. The lady was really nice, respectful, and she did everything in her power to get what I needed. The process was really basic and easy. All I had to do was give her a few information, and then I was all set. Everything went well. TitleMax has good people. They'll work with you.

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    TitleMax
    Response from TitleMax

    Thank you, Ronald! We are glad you had a pleasant experience.

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    CoveragePunctuality & SpeedStaffLoan Process

    Reviewed May 1, 2022

    The TitleMax offices here have to have your proof of income. I lost my job a few months ago and I just started working again. I haven't gotten my first paycheck from my new job, so I don't have that proof of income yet. I was really scared and discouraged when I went to the first TitleMax office. The rep said, "No, ma'am. Don't fret. We have another office. It's right outside the city limits. They do not go by proof of income because that's only because we're inside the city limits." Once she told me that, it was like a weight was lifted off my chest. My rent was due before I get my first check, and I was really concerned about whether or not we were going to be able to cover rent this month. The rep sent us out to the other office that's just right outside the city limits, and they helped me a lot.

    I try not to get my hopes up because I've been told no so many times lately. We're struggling and we wouldn't take the title loan out otherwise. When I went into the office, the reps were very friendly. I had to take my ID, and we had to bring the vehicle so they could get pictures of our vehicle and the title. They're holding my title. The lady that helped us was extremely informative and it went very smoothly compared to what I went in there expecting to experience. It was a breath of fresh air and I was very pleased. The process was almost an hour but the paperwork was very speedy. It took 20 minutes tops. Most of the time we were there, the lady was getting pictures. She had to get a lot of pictures of the vehicle. I would tell my friends to go to TitleMax and to go to the one we went to.

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    TitleMax
    Response from TitleMax

    Thanks for sharing, Tiffany! We are glad we could help.

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    Punctuality & SpeedStaff

    Reviewed April 30, 2022

    I like working with TitleMax. The rep was awesome and real professional. She was very careful with my doors. Everything went so smooth and fast. I was very happy with how everything went.

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    TitleMax
    Response from TitleMax

    We appreciate you taking the time to leave a review, Joshua! Let us know if we can help with anything.

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    Punctuality & SpeedStaff

    Reviewed April 30, 2022

    Everything with TitleMax was really pleasant and easy. It was the general manager that I did mine with and she was super helpful and very nice. We had to do mine twice because I accidentally checked a wrong box and it messed things up, but the process took about 15 minutes. It was pretty quick.

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    TitleMax
    Response from TitleMax

    Thanks for leaving a review, Justin! Please let us know if you need anything.

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    Staff

    Reviewed April 29, 2022

    The lending process was perfect. It took a while but it was okay. They helped me a lot. Working with TitleMax didn't do me bad. But I know I got to pay them back because I’ve been working very hard to get that money right.

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    TitleMax
    Response from TitleMax

    Thanks, Joshaun! We appreciate your business.

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    Staff

    Reviewed April 29, 2022

    TitleMax' lending process took an hour. The reps were wonderful, very polite, professional, and sweet. My experience was fine and working with this company has helped considerably.

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    TitleMax
    Response from TitleMax

    Thanks for leaving a review, Carol! Please let us know if we can help with anything.

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    StaffBillingLoan Process

    Reviewed April 28, 2022

    The lending process was easy and from application to approval, it took 20 minutes. I did the title loan. I presented my title, ID, and driver’s license. The rep I had was really polite, nice, and personable. He was very knowledgeable about the process and really worked to make me feel comfortable. He took pictures of my vehicle, explained what the process was and how it worked then walked me through step by step. TitleMax put me at ease by helping me pay some bills and giving me the funds that I needed. They're very personable. I really liked the fact that since it was my first time working with them, the agent really made me feel confident in what I was doing.

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    TitleMax
    Response from TitleMax

    Thank you so much, Leshae! We appreciate your business and are glad you had a pleasant experience.

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    StaffLoan ProcessRates

    Reviewed April 28, 2022

    The computer was buffering when I was at TitleMax so the process took a lot longer that it would normally do but other than that, it was good. The rep was nice, very straightforward and considerate. She kept apologizing due to the machine being down and she offered me something to drink. She was trying to keep me patient. The rate and terms of the loan were a little too much than I can chew but that’s the way the cookie crumbles. I needed a loan because I was having money issues. The loan helped me achieve what I intended to achieve.

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    TitleMax
    Response from TitleMax

    Thanks, Jesse. We appreciate your feedback. Let us know if we can help with anything.

    Verified purchase
    Punctuality & Speed

    Reviewed April 27, 2022

    The application process with TitleMax was simpler than a lot of other places. It wasn’t a three day wait and as soon as it was done, the money was on my card before I even left the place. It took an hour and a half. I worked with a man and a woman, and they were both very nice and sweet. We were joking around and had a good conversation. People should go for TitleMax.

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    TitleMax
    Response from TitleMax

    Thanks, Falayna! We appreciate your feedback.

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    Punctuality & SpeedRefunds & PayoutsStaffBillingLoan Process

    Reviewed April 27, 2022

    I had come across some trouble paying my bills. My friend recommended TitleMax and told me, “If you're gonna take a title loan, there's no place better than TitleMax.” Since I had never done any kind of business with them and they didn't have anything on file for me, I had to do all of their bookwork. It took about half an hour. We started out with Kim as our rep then we waited for the approval. I went outside and while I was outside, somebody came in and Kim started taking care of them. Harold then started taking care of me, which was fine. They were both very qualified, nice, and personal people. I had a really good experience.

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    TitleMax
    Response from TitleMax

    Thanks for leaving a review, Cheryl!

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    Customer ServiceLoan Process

    Reviewed April 26, 2022

    I've been with TitleMax for quite a while. I had gotten two title loans and got them paid off. I'm going on a vacation so I needed some extra money. That was why I reached out to get the loan. I did the application online, which was maybe five minutes. The next morning, someone called me and I was on the phone with her for 10 minutes at the most. This time around, I didn't have to upload my income. It was maybe because I have the same employer I had the last time I applied. Also, they did a verification of my bank. I had a good experience on the whole.

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    TitleMax
    Response from TitleMax

    We appreciate your business, Marchand! Let us know if you need anything.

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    Customer ServiceStaffLoan Process

    Reviewed April 26, 2022

    The people at TitleMax were delightful and had good customer service. They were very professional. Having the loan took care of things I needed taken care of.

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    TitleMax
    Response from TitleMax

    Thanks for the feedback, Brandon! Let us know if you need anything.

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    Customer ServiceStaff

    Reviewed April 25, 2022

    Everything went smooth and great until I went to put the tag on my car. TitleMax had already put a lien against my title and I couldn't get the tag put on my car. They are supposed to call me back to let me know that I could go and purchase a tag and put the tag on my car so I could drive it. But if I don't get the tag, I can’t drive the car. The rep was trying to tell me that I needed to take the matter with the DMV about my tags but the DMV told me I couldn't get the tags on my car because of something about the process of the title. So, I told her. I don’t know if I can purchase these tags and put them on the car if TitleMax got a lien against it and I don’t know what kind of lien they filed against it. They didn’t tell me anything.

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    TitleMax
    Response from TitleMax

    Thank you for your feedback, Garry. We'd like to learn more about your experience. Please call 1 (800) 804-5368 to discuss further so we may work through any issues with the appropriate parties.

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    Staff

    Reviewed April 25, 2022

    The rep was very helpful throughout my experience and the process went great. It was amazing and satisfying with TitleMax.

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    TitleMax
    Response from TitleMax

    Thanks, Whitney! We are glad you had a great experience.

    Verified purchase
    Punctuality & SpeedStaffBillingLoan Process

    Reviewed April 24, 2022

    It was the first time I got a title loan and the first place I went to was TitleMax. I loved it. The application process took about 10 minutes to do and 20 minutes for approval. I was there for about 40 minutes. The rep was quick and it was easy. Everything was flowing through nice. They only wanted to see my ID and they needed to get pictures of my car inside and out. I was able to get out in time before I had to do the things I had to do and the rep had me in at a great time and out at a good time. Working with TitleMax paid some bills for me and got me a few things for my daughter. So, it helped for my family.

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    TitleMax
    Response from TitleMax

    Lynnsey, thanks for taking the time to leave a review. We're so glad we were able to help and we hope to see you again soon.

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    StaffBilling

    Reviewed April 24, 2022

    The experience was straightforward. We did the application and the rep went outside and took pictures. They did their approval and the rep went over everything that we needed to know and how I need to make the payment. They had to resubmit the application because of my ID, but it wasn't too long.

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    TitleMax
    Response from TitleMax

    Thanks for your feedback, Sterlin . We're so happy that our staff in Columbia were able to help you. Let us know if we can help with anything else.

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    Punctuality & SpeedStaff

    Reviewed April 23, 2022

    The lady was helpful and explained everything good. She made me comfortable and answered any question that I asked. I had to wait 20 minutes for them to okay the application but everything was good. Working with TitleMax helped me because I was in a bind.

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    TitleMax
    Response from TitleMax

    David, we appreciate your feedback. We're so glad we were able to help. Let us know if you need anything else.

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    Customer ServicePunctuality & SpeedStaffBillingLoan Process

    Reviewed April 23, 2022

    We recently got another loan from TitleMax and I got very good customer service. It was awesome and the reps were nice. They explained to me exactly how the payment was going to go through, what I had to pay and if I ever needed to pay a little bit late, they let me know exactly what I had to do. When I went, it was great. The one who helped us before did everything.

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    TitleMax
    Response from TitleMax

    Thanks Lisa! We appreciate you taking the time to leave feedback on your experience. We hope to see you again soon!

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    Punctuality & SpeedStaff

    Reviewed April 23, 2022

    It went great with TitleMax. The rep was very quick. She got my ID, the title, and other references. She took pictures and checked the car inside and out to see that it works.

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    TitleMax
    Response from TitleMax

    Thanks for your business Rebecca. We hope to see you again soon!

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed April 22, 2022

    The customer service at TitleMax was very good. I did the loan for my mom and it helped her. Now, she’s good.

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    TitleMax
    Response from TitleMax

    We appreciate your business, Max. Let us know if we can do anything else for you.

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    Punctuality & SpeedStaff

    Reviewed April 22, 2022

    The lending process with TitleMax was fast. They had to take pictures of the car and all around it. Then, they took pictures of the inside of it where the VIN numbers are at. Working with them helped me out a lot and it was a good experience. People should go because you get approved quick and fast, and it's easy.

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    TitleMax
    Response from TitleMax

    Thank you for taking the time to leave a review, Yessica! We are so glad you had a pleasant experience and look forward to seeing you again soon.

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    Staff

    Reviewed April 21, 2022

    The rep was a very nice person and the application experience was comfortable. She talked to me like I was a regular person and didn't belittle me. She had respect towards me and overall, she was a talkative person.

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    TitleMax
    Response from TitleMax

    Thanks so much for your feedback, Mario. We train our employees to provide a high level of customer service and we're so glad you had a good experience. Please let us know if we can help with anything else.

    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed April 21, 2022

    I got a title loan and it was pretty easy. The representative knew her stuff. It was a painless process. Working with them helps me in the current situation that I needed some financial help with. It let me know that there are options out there, and I can utilize those at a later time if needed.

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    TitleMax
    Response from TitleMax

    Nicole, Thank you so much for taking the time to leave a review. We appreciate your business!

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    Staff

    Reviewed April 20, 2022

    The lady at the TitleMax office was excellent. She helped me. It was a good experience.

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    TitleMax
    Response from TitleMax

    We are glad you had a great experience, Jorge! Let us know if you need anything.

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    Staff

    Reviewed April 20, 2022

    They were helpful and they went through everything. They didn't take that long with the process.

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    TitleMax
    Response from TitleMax

    Thank you for your feedback, April. Let us know if we can do anything else for you!

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    Punctuality & SpeedStaff

    Reviewed April 19, 2022

    The two ladies who helped me were exceptional and they went the extra mile. We got there slightly before closing and they stayed late.

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    TitleMax
    Response from TitleMax

    Thanks, Joan! We are glad you had a great experience.

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    Staff

    Reviewed April 18, 2022

    My experience with TitleMax was great. The rep took care of everything and was polite. She went in, greeted me and made me comfortable. She was awesome and I liked her. If anybody is looking for something, I would recommend them to go to TitleMax. Working with them saved my life that day.

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    TitleMax
    Response from TitleMax

    Thanks, Shinika! We are glad you had a pleasant experience.

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    Staff

    Reviewed April 18, 2022

    The process took a little longer than I expected because the other people that they had to send the pictures of the car to were super picky about the pictures. It was kind of ridiculous. If there was just a little bit of a shadow on the car, they didn't take the picture. But everything else was great.

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    TitleMax
    Response from TitleMax

    We appreciate your feedback, Mason!

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    StaffLoan Process

    Reviewed April 17, 2022

    The rep was very knowledgeable and polite. She was a very good person and the whole conversation was a very good experience. The lending process took an hour and a half because it took me some time to do the whole process. I had my baby with me and the rep tried to help us in every way she could to make us comfortable. She went above and beyond. She took care of our personal needs regarding the loan process. Working with TitleMax helped me maintain stability. It helped me sustain my income and that way, I could provide for me and my family. I will recommend people to give TitleMax a shot if they need it because it's helpful.

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    TitleMax
    Response from TitleMax

    Thanks, Cherie! We are glad we could help. Let us know if you need anything.

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    Staff

    Reviewed April 17, 2022

    The rep was really nice and informative. Any questions I had, she made sure I was fully aware of all the terms. Working with them allowed me to get back to see my family.

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    TitleMax
    Response from TitleMax

    Thanks for the review, Michael! We appreciate your business and are glad we could help.

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    Customer ServicePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed April 16, 2022

    The lady was very nice. She had a bit of a cough and I'm not sure she felt too well. But other than that, her customer service was amazing. The process was quick and I got my money instantly. They weren't able to give me exactly as much as I wanted but from a customer service standpoint, efficiency and doing a very good job, it was all there.

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    TitleMax
    Response from TitleMax

    Thanks, Jacob! We appreciate your business.

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    Punctuality & SpeedStaffLoan Process

    Reviewed April 16, 2022

    TitleMax wasn’t too far and the loan was something I needed that day. The lending process was quick and took less than 30 minutes, and the rep was helpful.

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    TitleMax
    Response from TitleMax

    Thanks Audrey! Let us know if we can help with anything.

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    StaffTimeliness

    Reviewed April 15, 2022

    The lending process with TitleMax took two hours and I got the money the same day. The rep was nice and cool.

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    TitleMax
    Response from TitleMax

    Thanks for leaving a review, Christian!

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    Customer ServiceTechPunctuality & SpeedStaffRates

    Reviewed April 15, 2022

    The first part of the process was disgusting because I waited for hours and their system crashed and then it came back up. I had left and the guy had waited 'til I got down the street, called me back and I had to redo things and still wait. But the system still wasn't up properly. So, I waited two weeks and when I came back the process was fine. In 30 minutes, I was in and out. The rep was very helpful. The rate could be a little lower but it's all right.

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    TitleMax
    Response from TitleMax

    Thanks, April! We appreciate your feedback.

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    Punctuality & SpeedStaffLoan Process

    Reviewed April 14, 2022

    I had a great experience. I got a title loan and it was very quick and easy. My rep was amazing. She was very willing to listen and very quick about what she did. She had a customer before me and she didn't rush through that customer to get to me. She offered me little snacks after she found out that I was a diabetic and she made the process very comfortable for me.

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    TitleMax
    Response from TitleMax

    Thanks for your feedback, Shareda! We are glad you had a great experience.

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    StaffLoan Process

    Reviewed April 14, 2022

    The experience with TitleMax has been going well. I got a title loan but it was nothing new. I had been through it before. The lending process took about an hour or two. I liked the rep. Overall, she's a 10.

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    TitleMax
    Response from TitleMax

    Thanks, Iquenue! We appreciate your business.

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    StaffRates

    Reviewed April 13, 2022

    The lending process with TitleMax was very relaxing and interesting. Daniel was the rep who helped me and he was straightforward and explained everything to me.

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    TitleMax
    Response from TitleMax

    Thanks, Timmy! Let us know if you need anything.

    Verified purchase
    Customer ServicePunctuality & SpeedLoan Process

    Reviewed April 12, 2022

    The process of getting the title loan was quick and easy and I liked the good customer service. The lady I worked with had a good personality and if I had a question, she answered it.

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    TitleMax
    Response from TitleMax

    Thanks, Caleb! Let us know if you need anything.

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    Staff

    Reviewed April 11, 2022

    The female who helped me out was real friendly and she explained everything in detail. The process was done in a timely manner and everything was good.

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    TitleMax
    Response from TitleMax

    Thanks for leaving a review, Ernest!

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    Staff

    Reviewed April 10, 2022

    My experience with TitleMax is very good. I'm so happy with the way they help me with everything. The rep I work with is a very good guy for me and I like him.

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    TitleMax
    Response from TitleMax

    Thanks, Adlas! We appreciate your business.

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    TitleMax Company Information

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    Company Name:
    TitleMax
    Year Founded:
    1998
    Website:
    www.titlemax.com

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