TitleMax

TitleMax Reviews

TitleMax Reviews
4.6(3,910)

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About TitleMax

TitleMax is one of the largest title lending companies in the nation, offering car and motorcycle title loans at competitive rates. It strives to provide a superior level of customer service as it helps thousands of people get the cash they need with a title loan. The company has thousands of convenient locations.

Pros & Cons

Pros
  • Receive up to $10,000
  • Get funds in as little as 30 minutes
  • No bank account required
  • No credit score requirements
Cons
  • Pawns only available in Georgia
  • Loans only available in 17 states

TitleMax Reviews

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    How do I know I can trust these reviews about TitleMax?
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    Page 20 Reviews 3435 - 3635
    Verified purchase
    PriceProcess

    Reviewed Feb. 9, 2017

    When I was checking online to find quotes, TitleMax came out to be the best one. I then went there in person and their process was very smooth. Since the application was digital, it's very quick. They gave me money when I needed it, so I'm satisfied.

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    PricePunctuality & SpeedStaffProcess

    Reviewed Feb. 9, 2017

    I got a title loan with TitleMax. The process was pretty simple but it took almost an hour because their computers are messing up. I filled out the application, they took pictures of my truck, and pulled the credit score. The lending processor was very courteous but because the process took so long and she was dealing with so many other things, I didn't ask questions that I should have. I was really surprised at how much they charge for a loan. For a $1000 loan, paying within the first 30 days, a $128 fee is kind of ridiculous. And for the life of the loan, if I keep it for the 24 months like they wanted, I would have paid back $2600 on a $1000 loan.

    I have always preached never pull the title loan out on a vehicle, ever, to everybody that I talked to. But I understand now because I've never been in that kind of circumstance before. But this time of the year, everybody goes in debt. I appreciate that they got time but I just would never recommend them to anybody. I expected a 27% interest rate, but 127%? That is highway robbery. And then not be told until after everything was signed was a pretty damn shame. Before anything was even done, they should said, "We're gonna charge you more than double of what loan you get.” Then they've said that I pulled this off score of 800. I'd pay to see if my credit score was lower. I just needed it to pay a bill that had gotten missed from Christmas. I could have paid it off early but I'm going to wait for my taxes to do so. It's horrendous, but I'll get that paid off and won't go back.

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    Response from TitleMax

    Thanks for your feedback James. I am sorry to hear our terms were not summarized until after you committed to the contract. That conflicts with how we train our team members and I strongly urge you to file a formal complaint by calling (800) 804-5368. From there we can contact the appropriate parties and ensure this doesn't happen again. We appreciate your time and business!

    Verified purchase
    StaffProcess

    Reviewed Feb. 8, 2017

    When I applied for TitleMax's loan, we did it electronically on a computer. They let me sign my name, what the loan is for, the total amount, and some other stuff. Then they went over about the insurances and different disclaimers I read through. It took about 20 minutes to do it all. Then the lending processor was very helpful, guided me through the process, and answered any questions I may have had. They did a good job and they gave me the money.

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    Customer ServiceStaffProcess

    Reviewed Feb. 8, 2017

    I liked how my girl and my brother-in-law described TitleMax's service and it made me do a credit loan with them. I walked in and the people at the counter asked me what I liked to do. They gave me the information for the loan and explained how everything worked to me. We had to wait for the verification so the process took about 30 minutes but it was all good. They were able to answer all of my questions and they've been pleasant. They had good service. They didn't make me feel like they weren't trying to help me and working with them has helped me a little.

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    Punctuality & SpeedOnline & App

    Reviewed Feb. 7, 2017

    The lending processor at TitleMax was very nice and explained everything that needed to be explained. The application process took no more than 30 minutes. It was easy and quick.

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    PricePunctuality & SpeedStaff

    Reviewed Feb. 7, 2017

    My mom told me to go to TitleMax and they were great. I did a title loan with them and their reps were very polite when I came in. They asked if I did have the proper documentation such as the lien of the title and my ID. They let me fill out my application, gave me the appraisal quote for my car, and gave me a check. It was quick. I was only in there for 20-25 minutes. The interest rate was also great. My overall loan was about $735 and I got $612 so it ended up with a $130 difference. It was an excellent experience.

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    Staff

    Reviewed Feb. 6, 2017

    The reps at TitleMax were very courteous and thorough. They went through the whole thing line per line and explained things that they felt I might have an oversight with several times. They were also friendly and easy to talk with. They greeted me with a smile at the door and a handshake, and asked if I needed anything, a drink of water, etc. It was a pleasant experience and it was easy to work with them. They did a good job for me and TitleMax helped me to meet some expenditures for the kids’ college.

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    Punctuality & SpeedStaffProcess

    Reviewed Feb. 6, 2017

    TitleMax was close and when I got a title loan from them, they provided good service. The overall experience was really good and their rep was great. The process was not as quick as I expected but it was all right. They made it all nice and easy and I didn't have to wait around. It took about 45 minutes and we always had a hard time because it's a motorcycle and a lot of stuff wasn't on the computer. I did it online a little bit but they didn't have a Harley listed.

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    StaffProcess

    Reviewed Feb. 5, 2017

    My recent experience with TitleMax was with this new girl. She downloaded something on the phone when she went out and took pictures of the car after. In the process of downloading, she lost it and had to have me wait. The process was a little bit longer because of what she did. She might not have saved it and if I wasn't a patient customer, I probably would have gone up and left. But other than that, it was a pretty good experience.

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    Punctuality & SpeedOnline & AppStaff

    Reviewed Feb. 5, 2017

    The application process was quick and easy. The lending people were excellent. TitleMax is a real good business. It's like they're running a tight ship.

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    Customer ServiceStaff

    Reviewed Feb. 4, 2017

    TitleMax seemed a bit more reputable and didn't seem a little sketchy like the other ones. I got a car title loan and their lending process was easy for the most part. In fact, it was good. The paperwork and everything was done electronically. It only took 30 minutes tops to get a response back about my car, the appraisal, how much I can borrow, and even getting the check. I did have a few questions and the processor was very knowledgeable. She was probably the best part of my TitleMax experience. I needed the money for now and I do have a prepared bank cash for the end of the month and she was able to give me the whole interest day by day. Working with TitleMax made life better for the time being.

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    Punctuality & SpeedStaff

    Reviewed Feb. 4, 2017

    Got a title loan from TitleMax and it has been quick, smooth and easy. The rep was really professional and he explained how to do the process of repayment. He was on point with everything he said. He did a good job.

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    Staff

    Reviewed Feb. 3, 2017

    I did an online inquiry and TitleMax called me later the same day. When I got there, I had to do an application, which took less than 30 minutes, where the rep ran my credit and other information.

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    Process

    Reviewed Feb. 3, 2017

    I had a nice experience with the lending processor when I got a car title loan from TitleMax. The whole process was convenient, although I didn't know the difference in the city ordinances or state laws, so I ended up getting a lesser amount from Arlington than the Fort Worth store.

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    Staff

    Reviewed Feb. 2, 2017

    Part of TitleMax lending process is false advertising which says "Go to TitleMax. Get your title back." I gave them my title but I won't be able to get it back until the loan is paid off. The title is in my husband's name and we told them that we needed a power of attorney so I could pay the bill when he wasn't available. Then we found out it wasn't done. My husband has to take off from work to go out there and finish the power of attorney. If we take them the power of attorney that we have, they have to send it off to their legal personnel and they have to decide if they'll accept it. It's been a cluster of mess-ups from the beginning. It was an unprofessional experience and I'm very dissatisfied with them.

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    Staff

    Reviewed Feb. 1, 2017

    I previously had a car title loan with TitleMax. I applied in person and it took about 30 minutes to finish. The loan officer I dealt with was good.

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    Staff

    Reviewed Feb. 1, 2017

    The entire lending process took about 30 minutes and the rep was really good. TitleMax gave me a little extra money and I had a good experience with them.

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    Staff

    Reviewed Jan. 31, 2017

    I have experienced nothing but good service from this store and the managers. They always go above and beyond to help me. I always talk to people whom are broke or need a loan and I encourage them to go to TitleMax.

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    Staff

    Reviewed Jan. 31, 2017

    The young lady that took care of me was wonderful, the best, very helpful and took extra time getting me connected to the people that processed my loan. Loved the experience so much better than the Cash Store. Again she was/is the best.

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    PricePunctuality & Speed

    Reviewed Jan. 31, 2017

    I needed money because of medical bills and TitleMax was fast and efficient. I got a motorcycle title loan with them which took about half an hour and there was a couple of guys who got me the help that I needed. I went in, gave them my information, and they were able to do some paperwork. However, I didn't realize how high the interest was gonna be from what I have looked up. But as long as I'm in position to pay it off, there won't be any problem.

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    Reviewed Jan. 30, 2017

    The lending process at TitleMax took a little bit longer than it was supposed to because the tech printer wasn't working at the time. I had to wait around to get that fixed and resolved. But other than that, it was pretty smooth and everything was fine. The processor was pretty good, too.

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    Staff

    Reviewed Jan. 30, 2017

    Very nice and helpful, explains everything to you. I definitely recommend to come and take out a loan. It doesn't take long to get your loan at all. The staff are so welcoming. I really like the TitleMax that is on Antoine Street. The staff there are really great. Thank you.

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    Customer ServiceStaff

    Reviewed Jan. 30, 2017

    The manager and staff were very pleasant and explained everything in detail, and also the Titlemax phone rep was quick and courteous. I was satisfied in the office and on the phone...! The store hours are great and the location is very easy to find as well.

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    Punctuality & SpeedOnline & AppStaff

    Reviewed Jan. 30, 2017

    The application process was quick and easy with TitleMax. All I did was fill out some information, then they checked it and it was a done deal. Everything took about 20 to 30 minutes to complete. Also, my interaction with the lending officer was all good. Even if she is new, she still did a good job.

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    Staff

    Reviewed Jan. 29, 2017

    I am able to keep the car by going with TitleMax over a different lender. The overall lending process was okay. It wasn't very problematic at all and it took about half an hour. My interactions with the lending processor were very informal and kind too.

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    Customer ServicePunctuality & Speed

    Reviewed Jan. 28, 2017

    It was all right with TitleMax. The overall lending process was fast and easy. The lending processor was also able to answer any questions I had, and has relieved the stress I had and solved the issue I was having a little bit.

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    Customer ServicePriceStaffProcess

    Reviewed Jan. 28, 2017

    I had an excellent experience with TitleMax for my auto title loan. Their interest percentage was right and better than the others. Their customer service was also great. They were friendly people and made me understand the payments and all that. They were very professional. The process was easy and convenient and was done in about 30 minutes. TitleMax solved the issues I was having.

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    Punctuality & SpeedStaff

    Reviewed Jan. 27, 2017

    I obtained a car title loan from Titlemax and their overall lending process was easy and didn't take long. I got in there office, did the process and got out. It was fast. The lending processor was also nice. We talked while the process was being done. She made me feel comfortable too. Working with TitleMax helped me out and it came in handy.

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    Punctuality & SpeedStaff

    Reviewed Jan. 27, 2017

    I had a good experience getting a car loan from TitleMax. The overall lending process was quick and I also had a good interaction with the lending processor. I enjoyed their service and I would recommend TitleMax to other people.

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    Reviewed Jan. 26, 2017

    I got the loan from them a little while ago and the overall lending process was simple. I went in and they looked at my vehicle and made sure the paperwork was right. It was in and out and wasn't too bad. My issue with them is that I work out of town and I have to pay in a specific store. It'd be a lot easier if I could make the payment online.

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    Reviewed Jan. 26, 2017

    The lending process at TitleMax was simple. I went in with the titles for my car and talked to them about what their loan payment structures were like, their interest rates, and their repayment strategy. Filling up the forms just took a few minutes. I've used pawnshops and other short-term loan services in the past and TitleMax is cheaper than the others. My credit’s also not real great so working with them was a reasonable strategy for me and I didn’t lose anything in the process. I've only had a couple of interactions with my lending processor but they’ve all been positive. TitleMax has built a name for themselves and it was a helpful and painless experience with them. It was what I expected.

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    Staff

    Reviewed Jan. 25, 2017

    TitleMax was awesome. I heard about them online and I obtained from them a car title loan. They rated my car at a value of approximately a little over $900 and all I needed was $600, and so it was that great with them. I had a little bit of moving space if I needed it. The lending processor was courteous and knowledgeable as well.

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    Punctuality & SpeedStaffProcess

    Reviewed Jan. 24, 2017

    So far, it has been a good experience with TitleMax. The overall lending process was quick and easy. It was a painless process. The lending processor was also very courteous and very helpful the first and second time. I would recommend TitleMax to other people.

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    Staff

    Reviewed Jan. 24, 2017

    It was convenient to get a title loan from TitleMax and the overall lending process with them was pleasant. I did speak with the person who assisted me through the lending process and we talked about what was gonna be convenient for me, the process of filling out the paperwork, and the repayment process. However, when I first went online to get some idea of what I could borrow in a title loan, the estimated amount was far less than what I was able to borrow. I thought that was a little bit of misrepresentation. So one should not believe the estimate that they get online. They have to go into the store to get an accurate picture of what they can borrow. But I would recommend TitleMax nevertheless. They were there when I needed them.

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    StaffProcess

    Reviewed Jan. 23, 2017

    I went looking for a place to do a title loan on my Can-Am Spyder motorcycle. I decided to go with TitleMax and it was a very, very good experience with them. All in all, the lending process was not too bad. They had one minor mishap though and it was something to do with the pictures taken. They had to go back and do it with the actual camera instead of the phone that they were using. For some reason, it was too grainy or something for the people to approve. Besides that, everything was fine. The lending processor and the manager of the location I went to were absolutely great. The lending processor did what she could to try to push the process as fast as possible and get it going.

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    Staff

    Reviewed Jan. 22, 2017

    I just started using TitleMax's services. The representative that I dealt with was nice and working with TitleMax has helped me a lot. I don’t have any complaints, and I am happy with them.

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    Price

    Reviewed Jan. 22, 2017

    I'm on my 3rd loan from TitleMax... been 100% great every time... I was hoping for a little more this time, but I got enough for what I needed. The interest sucks, but such is life. I would NEVER go any place else.

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    Punctuality & SpeedStaffProcess

    Reviewed Jan. 21, 2017

    One year ago, I used TitleMax's lending service for a car. The process was completed in 30 minutes. The people at TitleMax helped me out very well. When I got a late payment, they worked with me and I felt very good.

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    Staff

    Reviewed Jan. 20, 2017

    TitleMax was close to our business and their overall lending process was fine and easy. It was completed for about 30 minutes and in the same day I applied. The lending processor and I had a good interaction. They're a very nice and polite people. I got a car title loan and it helped me at the time that we were looking for help for money. It was a good opportunity to get money at the right time. Overall, it was an excellent experience.

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    Punctuality & SpeedStaffProcess

    Reviewed Jan. 20, 2017

    TitleMax's location was closer to me and they were able to give me a loan through my car when I needed it. The girl who I worked with was very nice, professional, and informative. She went over everything and made sure I understood before I signed anything while a lot of people would just want to rush the customer through a process like that. The experience was refreshing as she told me how the process works, what's going to happen, and the responsibilities that are on my end. The process was quick, easy, and painless which was great. Working with TitleMax had saved us. I made a mistake in a bill due date and if we didn't get the money, we would have lost our electricity and it’s winter. If TitleMax was not able to help us, I don’t know what we would’ve done. We have four kids still at home and one has some severe health problems. TitleMax was a lifesaver when I didn’t have anybody to borrow from.

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    Staff

    Reviewed Jan. 19, 2017

    I had a transaction with TitleMax in December for a van. Overall, the lending process was great. I have no complaints. The representative I dealt with was very knowledgeable and awesome. It was a good experience.

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    Staff

    Reviewed Jan. 19, 2017

    TitleMax helped me through the holidays. Their lending process took about 20 minutes, and the lending processor explained everything outright. He was very courteous. It was an easy experience with them, and it wasn’t painful.

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    Reviewed Jan. 18, 2017

    I got a car title loan from TitleMax. The lending process was very good and I didn't have any hiccups. It took roughly 45 minutes, which was a little longer than I wanted, but I understand that those things can't be rushed.

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    Punctuality & SpeedStaff

    Reviewed Jan. 18, 2017

    I got a title loan from TitleMax and it was very easy and quick because the rep was multitasking. As the application was going through, she helped another customer, then came back. They were very nice and explained everything. The explanation on how the loan worked took so long and that was very helpful because sometimes, I get a loan and they don't explain everything. I was there for about an hour and it was a good experience.

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    StaffProcess

    Reviewed Jan. 17, 2017

    It took me about 45 minutes to get a car title loan from TitleMax but I waited in there for probably an hour. I had an idea about the process but their rep answered my questions and explained everything. He was very nice and helped me out a lot. I got a little bit less than I needed to get but it was good and understandable.

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    Price

    Reviewed Jan. 16, 2017

    My husband and I have been dealing with TitleMax for about 3 yrs. Whenever they get a new GM they want to cause confusion, coming in demanding payments. As long as a payment is made by agreement there shouldn't be an issue. But because the last GM had an issue with me quote unquote they feel as though they have to come a bit as a threat. We are the reason you are in business, we keep the business afloat. This will be our last year with them and they will never get a referral from us!!! Boycott!

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    Response from TitleMax

    Lagretta, I am so sorry your latest experience with TitleMax has caused you to boycott and distrust us. I hope you don't let the actions of one person change your entire opinion of us. To this point, I urge you to call our customer service line at 800-804-5368. From there we can formally file your complaint and appoint the issue to the appropriate parties. We appreciate your business!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 16, 2017

    I've always dealt with TitleMax when I lived in South Carolina. They helped me a lot around the time that I really needed it and everything went by fast with them. They broke down each deal with me and explained each page thoroughly so I won't have any misunderstanding. If I ever had any problems, they worked with me. The last two times I went to them, I talked to the same lady rep. She seemed knowledgeable of what she was doing, and wanted to make sure that if I had any questions, I'll give her a call so we can work something out. Sometimes, the lending process is fast, but last time it wasn't, because a lot of stuff happened with me physically. But they still took their time and I never got harassing phone calls. So I recommend TitleMax. You will get your title back if you deal with them.

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    Staff

    Reviewed Jan. 16, 2017

    I went to another lender where they were charging me $250, so I went with TitleMax to get a title loan. The lending process took an hour and I had pretty good interactions with their lending processor. It was a good and very helpful experience.

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    Reviewed Jan. 15, 2017

    Interactions with their loan processor were good and I'd recommend them.

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    Staff

    Reviewed Jan. 15, 2017

    I had a transaction with TitleMax on the 30th of December, which took three hours. The lending representative was cool and respectful. The only thing is that I was stuck in there for many hours, but other than that, everything was okay. I had no complaints.

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    Customer ServicePricePunctuality & SpeedProcess

    Reviewed Jan. 14, 2017

    TitleMax was close and they have good ratings online so I got a car title loan from them. Their process was fast and convenient. It was completed in 45 minutes. However, I was a little frustrated with the lending processor because when I asked what the monthly payment on the title loan would be, he quoted me one price and it ended up almost $500 more in the end. I was upset and irritated that I did not get a direct answer as I had expected to.

    I got the money that I needed in order to satisfy the issues that I had at the moment. But because of the situation that I went through with the title processor, and the manager taking a nonchalant attitude towards the situation, and being misquoted with something that was incredibly important, I won’t use TitleMax again. They need to have a better way of determining the total required payment than just looking it up on a bunch of different sheets. They really didn’t do much explanation regarding the process either.

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    Punctuality & SpeedStaffProcess

    Reviewed Jan. 13, 2017

    I was backed up on my mortgage and my wife lost her job. She got a job but we’ve got to let the checks in and it takes a while with everything to start kicking in. I was behind and down to the wire. I’ve done all I could do and TitleMax was very helpful. I will refer them. They're the most popular and I figured they're the most legit lender. It was the first time I ever did it and the process was very simple and very quick.

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    StaffProcess

    Reviewed Jan. 12, 2017

    The lending process at TitleMax took an hour or two because it was raining and they couldn’t process the pictures, but overall it was fine. Their rep was professional. Even though we know each other, she kept it real and told me that it was going to take a while because of the rain. They needed us to do a little of paperwork that we thought we didn’t have, but it was an easy process. We have a two-bedroom house over at Homewood and I used $1,200 for the down payment, and the title loan helped out a lot.

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    Punctuality & SpeedStaff

    Reviewed Jan. 11, 2017

    I got the car title loan from TitleMax and the whole process was very easy. It's basically a little bit of moolah because my daughter started college and she got a car at the same time. The people that I've dealt with were really nice.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Jan. 11, 2017

    I saw TitleMax when I drove by it and really didn't know what it was. I called them on a Friday and started inquiring about what they did and things of that nature and a young lady explained. Then I went in to visit the Monday right after. I got a title loan and the lending processor was very friendly and real cool. We laughed the whole time. I was a little concerned and nervous since it was the first time I was doing something like that and he answered all of the questions I had, secured me, and made things easier for me. However, I didn't much like the interest rate, but I needed it because I was desperate for a school. Other than that, the experience was okay and didn't take that long at all.

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    Punctuality & SpeedStaffProcess

    Reviewed Jan. 10, 2017

    Getting a car title loan from TitleMax was convenient and easy. The people were very nice to me, too. The ladies there were cool and didn’t give any attitude. It took a little while for me to understand the process but TitleMax helped me solve some issues. I needed the credit and it got me to pay some bills really quickly.

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    Process

    Reviewed Jan. 10, 2017

    I got a loan for an automobile processed almost thirty days ago from TitleMax. The process was very smooth and not intimidating at all. Everybody was warm and very accommodating as well. I am happy with them.

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    Reviewed Jan. 9, 2017

    I got a title loan from TitleMax and the process took about 15 minutes. TitleMax helped me get rid of some debts. They didn't give me what I wanted but I had to get what I could. The loan processor was good as well. I would recommend them.

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    Punctuality & SpeedStaffProcess

    Reviewed Jan. 9, 2017

    I heard about TitleMax from two different people and their lending process was fast and easy. It took about 45 minutes to an hour for the process to be completed. TitleMax also had nice people to talk to as well!

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    Customer ServiceStaff

    Reviewed Jan. 8, 2017

    It was wonderful with TitleMax. I obtained from them a car title loan and the overall lending process took 10 minutes, which was quick. The customer service or lending processor was great and explained everything. She went over everything as needed and there was no question in the end. Working with TitleMax helped me a lot with some of the bills.

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    Punctuality & Speed

    Reviewed Jan. 8, 2017

    Getting a car title loan from TitleMax was pretty quick and painless and took around 20 minutes. The lending processor was really nice. They gave me the money I needed to get a divorce so that was a plus.

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    Punctuality & SpeedStaff

    Reviewed Jan. 7, 2017

    I was inquiring online about TitleMax and they set me up for an appointment, and I ended up at the location that was close to my house. The lending rep that I dealt with was thorough, very nice and quaint, caring, and she was quick. Working with TitleMax saved my end-of-year. It was my bail-out and I needed it. They did exactly what I needed them to do. Overall, I’m satisfied as long as I can make my payments on time which I’m very sure I should have no problem at all.

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    Punctuality & SpeedStaff

    Reviewed Jan. 7, 2017

    TitleMax was the first place I went to for a small car title loan $350. The rep I worked with was a good person, very smart and fast. She got me in and out of there in about 45 minutes and it wasn't as long as I thought it was going to be or as bad as I thought it was going to be. I'm glad they have new computers and things up in the stores now that she could see it from the screen. It made the paperwork a lot easier. It was a very good experience and I liked that they're very nice people. Also, they're not calling and bugging me all the time. I'll do more business with them in the future.

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    Response from TitleMax

    Thanks for the awesome feedback Sim. We appreciate your business!

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    Staff

    Reviewed Jan. 6, 2017

    One of my friends told me to try TitleMax so I did with a car title loan and the lending process was very good. The people there were really friendly and didn't make me feel bad about taking out a loan. They worked with me and talked to me about other things outside of me sitting in there and getting a loan.

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    Customer ServicePunctuality & SpeedStaffProcess

    Reviewed Jan. 6, 2017

    I was doing research online when TitleMax popped up. I got a phone call shortly after I had filled out a little thing online. They called me to make sure that it was the process I wanted to go through. Then, they connected me to the folks at TitleMax. And then, that day, when I went, the process was easy too. It was fast and took 15 minutes. Customer service was great. One of the reps gave me a card if I'd have further questions. They were very helpful and friendly. I brought my three-year-old with me and they even interacted with her. Everything they did was spot-on.

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    Staff

    Reviewed Jan. 6, 2017

    The guy who I dealt with at TitleMax was very nice and polite. His name was Fernando and he explained to me all I needed. I was explaining to him that I was on maternity leave and I haven’t gone back to work yet so I had to do my car title loan to make ends meet until I go back to work. He was very helpful with that and took care of everything. He told me that it would be okay. It was a very easy lending process. I was in there less than an hour and got what I asked for. TitleMax was convenient, understandable and can get the job done.

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    Customer ServiceStaffProcess

    Reviewed Jan. 5, 2017

    I got a title loan through TitleMax last year and this year. The process was fine and wasn't long. The longest part was waiting to see someone. When you only have one person in an office working, it takes a long time to get in there but their staff did great. They answered all of my questions and it was a good experience.

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    Process

    Reviewed Jan. 5, 2017

    I totally needed money and TitleMax was the only one whom I didn't have to present a bill. I got a car title loan from them and I thought I was going to get a little more than what I got for it. But I was fine with it. The lending process took only 30 minutes and the lending processor was nice and cool.

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    Reviewed Jan. 4, 2017

    It was good with TitleMax. I obtained a car title loan from them and the overall lending process was easy. It took five minutes for the process to be completed and it was all right as well with the lending processor.

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    StaffProcess

    Reviewed Jan. 4, 2017

    I got a car title loan from TitleMax. They gave the paperwork to me, and the process was completed in 30 minutes. Then they put a check, which Wells Fargo cashed for free since they are affiliated with them, so that's good, too. Their reps were friendly as well.

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    Customer ServicePricePunctuality & SpeedStaffProcess

    Reviewed Jan. 4, 2017

    I tried different lenders and TitleMax was the cheapest as far as the price. The process was fast and took less than 30 minutes. The guy who helped me was really nice. There was good customer service. The loan helped me out and I would refer that TitleMax location to other people.

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    Staff

    Reviewed Jan. 4, 2017

    I used TitleMax for a title loan on a vehicle, and it was a very good experience. The lending process and the people were good.

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    Punctuality & SpeedStaff

    Reviewed Jan. 3, 2017

    I was looking for a local title pawn place in Augusta. I went with TitleMax and it was great with them. The lending process didn't take long at all. My interaction with the lending processor, who was very fast, friendly, and a people-person, was the best. I didn't get what I wanted but I did get something. Working with TitleMax came in handy especially that I was late on a couple of bills and I had to catch up. I have recommended them to some people.

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    Punctuality & SpeedProcess

    Reviewed Jan. 3, 2017

    I got a car title loan from TitleMax. The process was very simple and quick. It took 45 minutes and then they gave me the money. Everything about the loan was positive. My experience with them was a great opportunity. I was able to pay a bill thanks to TitleMax.

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    Staff

    Reviewed Jan. 2, 2017

    I called TitleMax because I was looking for a loan, and then I stopped by their office. The overall lending process was really easy and it didn’t take long. It took 15 minutes. The lending representative was very nice and he explained everything.

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    Punctuality & Speed

    Reviewed Jan. 2, 2017

    I got a car title loan from TitleMax and the lending process was easy and went pretty quickly. Everything went smoothly with their lending processor, too. It was a first time experience and it went pretty good.

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    Punctuality & SpeedStaff

    Reviewed Jan. 1, 2017

    I got a car title loan from TitleMax and just started this weekend. It's the first time I used them. The lending representative was so fast.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 1, 2017

    I pass TitleMax every day when I'm coming home from dropping off my husband and picking him up from dialysis. When I needed some quick money, I tried somewhere else and they were being too difficult. That's when I thought about TitleMax. They're great and I didn't have to wait too long and be bothered by anything or unnecessary wait time. The rep I worked with was fast, polite and kind. She was also very nice and very helpful. She told me to start filling up the application which I did on the computer and at my own pace. I'm not computer savvy so she was very understanding. She was helping another customer then she kept getting phone calls, so she was really dividing her time up between all of us. I got my car title loan in no more than 30 minutes and I was happy with the service. They're awesome. My loan helped me get everything straightened out with the holidays when all my budget had gone to craziness.

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    Staff

    Reviewed Dec. 31, 2016

    TitleMax was recommended when I did my application online and I went there and got a title loan. The lending process was pleasant. Their staff was very polite and explained everything about how it worked to me. It took about 35 minutes, everything was electronically done on the computer. I was able to do what I needed to do. I'd recommend them.

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    Customer ServicePunctuality & SpeedStaffProcess

    Reviewed Dec. 31, 2016

    I got TitleMax on the interweb and started doing the process online but somebody called me before I even finished, so I was pretty impressed. I got a title loan and the overall lending process was under 30 minutes. The lending processor was very friendly and straight to the point. Working with TitleMax has been very helpful to me. TitleMax is a good place to go certainly if you want to get your business taken care of quickly.

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    Customer ServiceStaff

    Reviewed Dec. 30, 2016

    Just before Christmas my title loan was down to $200. Made a part payment of 60.00 and told them that I would return after Christmas with the remainder of the payment. On Dec 26 they called but I was at home. No call on the 27th or 28th.. (You know when you miss a payment they harasses you to death.) Well woke up getting ready for work and car was gone. Called and their employee said I broke a verbal agreement to come back and pay after Christmas. Now I owe $521.00 and I don't have it due to Christmas... This is a way to scam good hard working people out of their money when they're near the end of the loan... Shame! Shame! Shame! on you!!!

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    Response from TitleMax

    Thank you for contacting us! We’d like to help. Please contact us at (800) 804-5368 and one of our customer service representatives will be happy to assist you. You can also use the “Chat Live” option at www.titlemax.com or stop by the TitleMax location you have been working with. To find the stores information, just go to this link and type in your zip code: http://www.titlemax.com/store-locator/. Thank you.

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    Customer Service

    Reviewed Dec. 30, 2016

    Getting a title loan from TitleMax was a 20-minute process at most. I typed in my information online, somebody gave me a call, and connected me to a branch that was near my house. After work, I went there. I brought all the forms of ID, title and the car that I needed to bring and they took pictures. It was a great interaction with their processor. The money I got helped me straighten out my situation.

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    Price

    Reviewed Dec. 30, 2016

    I got a car title loan from TitleMax and the lending process was completed in 30-45 minutes. It was a walk-in and walk-out process waiting on paperwork. Out of the ordinary, the office was empty and there was only one other guy in there. Working with TitleMax is going to cost me in the end, but I needed it especially that I'm a contractor. Overall, my experience with them was okay.

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    StaffProcess

    Reviewed Dec. 29, 2016

    I had my car title pawned and the process was smooth. I talked to somebody in person at TitleMax, who was friendly, but a lot of things were done by computer. The amount I got was lower than what I originally did online. I didn’t get as much as I thought I would get.

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    Response from TitleMax

    Thanks so much for your feedback Richard. I'm so sorry our in-store appraisal did not live up to your expectations, but I so glad the service you experienced was smooth and friendly. We appreciate your business!

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    Staff

    Reviewed Dec. 29, 2016

    I fell into a little bind because I was hospitalized and needed a little bit of money. I’m from Texas so I didn’t know much what was going on here in Vegas. So when my neighbor told me that TitleMax lends money, which can be paid back with interest, I went with them. Genaro, the TitleMax rep, was awesome. He had nothing but proper manners and was very professional and nice. I had just gotten out of the hospital and he even tried to offer me a bottle of water. Overall, TitleMax is good.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 28, 2016

    I got a loan from TitleMax using my car title. My wife called to get my documents in order and I visited a local branch. They looked at my car and made a phone call to the corporate office to confirm an amount that they would be able to lend. Then I filled out the documents and left that day with the check. It was good and fast. Start to finish was between 30 and 45 minutes. The staff was very friendly, and even the people who called me initially when I inquired online was prompt.

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    Punctuality & SpeedStaff

    Reviewed Dec. 28, 2016

    TitleMax helped me out tremendously in a good way and for what I needed it for. The overall lending process was wonderful. It was quick, easy and very friendly. It probably took 20 minutes. The lending processor was very knowledgeable and courteous as well.

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    Price

    Reviewed Dec. 27, 2016

    I got a car title loan from TitleMax and my experience with them was okay. The overall lending process took about 30 minutes. When we first went into the store, it took about 30 minutes before anyone came up to the office. We were alone for about 20 minutes. It was good with the lending processor too. The only thing that bothered me was that they gave me a higher quote online than what I was able to get in the store. I thought it has to do with the mileage but even online, it asked the mileage and it gave me that higher price.

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    StaffProcess

    Reviewed Dec. 27, 2016

    I got a title loan from TitleMax and it helped me as far as Christmas time. They have nice and polite people. They go straight to business and I didn't have to wait. The whole process took about just 30-45 minutes.

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    PricePunctuality & SpeedStaff

    Reviewed Dec. 26, 2016

    I have never done a title loan before and I know they’re expensive and I hated to do it, but I had to because I needed to get some stuff taken care of. I got in a little bind and TitleMax helped me out really well. I got a title loan from them for a 3500HD Pickup truck. The lending process was easy, but it took a while. It took 45 minutes. The phones kept ringing and every time the rep got ready to do something, then something happens, and she’ll have to do something else and it took forever. The store that I went to need more people there to help them out.

    The lending rep was courteous, very appreciative and was good to me. The manager that was working there didn’t help out, and he went in the back area and took a break. However, the other workers including the lady that took care of me were great. Working with TitleMax released a lot of my stress. It was good to have somebody like them and somewhere to go to. I enjoyed my experience very much. I greatly appreciate their help.

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    Customer ServiceStaff

    Reviewed Dec. 26, 2016

    I called TitleMax and talked to someone who told me that I could go to their office in Riverdale, but I couldn't make it to Riverdale. So, I went to their office in Lovejoy. The lending process took less than 30 minutes and I asked the lending processor the procedure, especially that it's my first time trading my title, and she went over it with me and told me what was what. She did do a good customer service with me. I'll be bringing my friend to TitleMax as well.

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    Punctuality & SpeedStaffProcess

    Reviewed Dec. 25, 2016

    I feel like companies that are known best and succeed within their field are more reliable. People wouldn't keep going to them and giving them their business if they were like scam artists. For this reason, I went for TitleMax for a car loan. Their process was fast, easy, and understandable. It took only 30-45 minutes. Their lending processor was very nice and knowledgeable. She explained everything very well. My complaint though is I haven't even received my bill. I knew that it's due this month. I already sent the check off and I'll wait a few more weeks to see if I receive anything. I wish they had some sort of online account to where one could log in, see the balance, and pay bills online.

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    Punctuality & SpeedStaff

    Reviewed Dec. 25, 2016

    I got a car title loan from TitleMax, and the overall process was very good. It took half an hour, and it went well. The representative was very friendly, professional, and helpful - she did a good job. My experience has been quick, easy, and convenient. Going with TitleMax is an easy option if ever anything’s needed.

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    Customer ServicePunctuality & SpeedStaffProcess

    Reviewed Dec. 24, 2016

    The commercial about TitleMax seemed like they have an easy process. And it was cool that within 15 minutes from when they called me, they set up the appointment in a local branch. But I couldn't go that day because I was already too late. The next day, I made it out there then I had someone from the branch call me to confirm that I was going to come over. It went fast and was very easy.

    They were very friendly too. I spoke to their rep, and the manager came over. She introduced herself and was there assisting the rep with any questions. But the rep spoke a little fast and a couple of times, I had to ask her to repeat what she was saying. And I was only able to understand the process because of the background that I have working in banking. But the rep was very nice and informative and made sure that I was understanding the process. I was able to get a loan and I'm happy with everything. I needed some funds and the loan got me out of a bind. Everything was pleasant and easy. And I like that I've received a couple of phone calls. TitleMax has great customer service.

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    Punctuality & SpeedStaffProcess

    Reviewed Dec. 24, 2016

    The process was great and I got it in less than an hour. Their loan representatives were very nice, professional, and very fast. TitleMax helped me get through a hard situation until my other check comes in. They were very efficient and very good in what they did, and I would recommend them to anybody. I really appreciate how they helped me out.

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    Staff

    Reviewed Dec. 22, 2016

    Overall, the lending process was great. It took a little time, though, but that was because of me and not the person that was there. There were some requirements that I had to have with me, and I had to go back and get these. But other than that, everything was good. The reps were very patient and helpful.

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    Punctuality & SpeedProcess

    Reviewed Dec. 22, 2016

    I got a car title loan from TitleMax and the lending process was completed in 30 minutes to an hour. The lending process was easy and the lending processor did great, was fast and took care of me especially with the requirements. I was able to get my title back and working with TitleMax was so good that I want to pay them back now and that's it. It went great, overall.

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    Reviewed Dec. 21, 2016

    I have a car title loan with TitleMax. Their lending process was pretty good and the loan helped me. On the other hand, I would like to be able to simply call and make the payment through my card every month.

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    Staff

    Reviewed Dec. 21, 2016

    The experience with TitleMax was awesome. It was wonderful. They're really good people over there and I'm very excited to be dealing with them in the future. I would recommend them to others.

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    Punctuality & SpeedStaff

    Reviewed Dec. 20, 2016

    A cousin of mine went through TitleMax and she didn't have a bad experience with them so I partnered with them, too. Their lending process went by pretty smoothly and quickly. Everything happened within 30 minutes to an hour. Their rep was awesome - very nice and helpful. It was a good experience.

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    Staff

    Reviewed Dec. 19, 2016

    We got a title loan from TitleMax. They were very busy so the lending process took a little bit longer, but the service was okay. The lending agent communicated good and let me know about all the information I needed to know. He helped me a lot. Working with TitleMax was good. I have to pay bills so I needed the money. My experience was great. I will go back to them.

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    Customer Service

    Reviewed Dec. 19, 2016

    Everything was fine with TitleMax when I got a car title loan from them. Everything was nice and sufficient with the lending process, and it was what I was hoping for. The lending processors were knowledgeable and able to answer all my questions.

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    Staff

    Reviewed Dec. 18, 2016

    I saw TitleMax on TV and their process was convenient, around 30 minutes or less. Their rep was okay and provided clear advice.

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    Punctuality & Speed

    Reviewed Dec. 18, 2016

    At the moment, my daughter is graduating from college so I needed the service of TitleMax. I got a car title loan from them and it was okay. I was in a hurry and the lending process was fast. It went great with the lending processors as well.

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    Punctuality & SpeedStaff

    Reviewed Dec. 17, 2016

    I got a car title loan from TitleMax and it was simple, fast, and easy. I had issues with the computers but it wasn't that bad and I was in and out within 45 minutes. I filled out the simple paperwork and the lending processor went out and looked over the truck, came back in, and sent out the paperwork. The lending processor was really good and awesome. He explained everything to me and took care of all the concerns that I had. He let us know what was going on and what was the holdup since he was having problems with the system. He helped and kept me advised all the way, told me exactly that to do, how to pay off the loan and if I can pay it off faster that'd be recommended. TitleMax helped me out when I was in a jam so I'm grateful for it. I appreciate that I got the money.

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    Punctuality & SpeedStaffProcess

    Reviewed Dec. 17, 2016

    I liked the way TitleMax presented themselves and their office where I live is really good, so I went with them. They helped me get a loan for my truck. The process was great. Their service is fast. I spoke with the general manager, Dwayne, and he is a really good guy. He got me in and out, which was what I liked about it. He treated me with respect and courtesy and got me the loan, and I'm grateful. It was a great experience.

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    PricePunctuality & SpeedStaffProcess

    Reviewed Dec. 16, 2016

    I obtained a car title loan from TitleMax. Some friends of mine told me to go there, and that TitleMax would get me in and out and I don’t have to wait for anything if I needed emergency money which we did at the time. The lending process was completed in 20 minutes and the lending processor was very nice. She wasn't too pushy about anything. She explained everything in a very respectful manner and answered all my questions that I needed to know. It was a simple, affordable, quick and good experience overall.

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    Customer ServiceProcess

    Reviewed Dec. 16, 2016

    We got a car title loan from TitleMax and we found the lending process pretty easy. It was our very first time acquiring a title loan so we had a lot of questions and the branch manager helped us that night and answered every single question. If we didn't understand, he would go and explain it better. The process went good and everything went smooth. Great customer service and we did not feel pressured or rushed on making the decision of the loan. It was a good experience.

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    Customer Service

    Reviewed Dec. 15, 2016

    My overall experience with TitleMax was great. Likewise, customer service was great. It was pretty much easy transactions, and wasn't as hard as I expected it would be. I didn't have to wait too long, and everything was explained to me.

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    Punctuality & SpeedStaff

    Reviewed Dec. 15, 2016

    A TitleMax office was put in my town a couple months ago and my friend works there so I ended up using them. I felt more comfortable going to him because he was my friend and I've never had a loan. Their lending process was good. It only took about 30 minutes to be completed. It was raining really hard when he had to go outside to take pictures of my car so I felt really bad, but he was very professional. It went through quickly but I still got to understand everything that he was saying. He was very thorough. Through TitleMax, I was able to pay for my lawyer. I felt really comfortable doing it without feeling that my business was being exposed. Overall, it was very easy and nice.

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    Customer ServiceStaffProcess

    Reviewed Dec. 14, 2016

    I got a $2,000 loan against my car title with TitleMax. It seemed to me that if all they did was work with titles, they’d be a better way to go. The lending process was okay but the customer service sucked. I wanted to think about the loan some more because it was lot of money to me but their rep told me that I can always recant so I went with it. Then I went back and recanted the loan.

    Two days later, I went back because by then I had the time to talk to my husband and find out what he really wanted to do and if he really wanted to pay the penalties and all of that. Then the rep said, “Now you know you only get one recant. So, you’re stuck with this no matter what when you walk out of here.” He didn’t tell me that until after I had signed the agreement. I feel like they didn’t tell me the protocol or the consequences before I signed. I understood the policy but it should definitely have been told to me when I did the first one. Because then I would not have ever gone with it the first time. I had thought that I might want to look into a different place because I wasn’t happy with what was going on.

    The customer service person was very pushy. He told me we have already done a lot of work. I feel I got stuck and I'm not happy. I won’t use them again. The process was pretty clear and simple but the wait time was not. There were also those little things that weren’t in the contract. Or they may be on the contract somewhere but of course I have that on file at home so I can't go through and look to see where it says I'm only allowed one recant. And my car is $15,000. I only borrowed $2,000. They said I can come back in and get another title or another loan but there’s no way that I’m gonna go back to them.

    The lies that are told to people blows me away. Their procedures need to change. It is not set in place to satisfy the customer. They also need to be more informative to the customer. TitleMax is something that I am totally against. I think their fees are outrageous. I got a loan for $2,000 and they took my $15,000 car. If anyone is in the position that I was in, I would tell them to go in with open eyes.

    Nevertheless, TitleMax is comparative in the industry. Also, when I walked in and sat down, they offered me a bottle of iced water and I thought that was very kind of them. I like stores that do that. I like to be treated like I’m the only one there. The girl was also right on the process. She told me what she was doing at all times and she was in my sight all the time. But the second guy may have been a little bit unfamiliar with things. He was walking away and not telling me where he was going.

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    Response from TitleMax

    Jodie, thank you for taking the time to leave such awesome feedback. Reviews like this help us understand what we are doing right and what we are doing wrong. I will definitely share this with our team. Additionally, I want to provide you with our customer service number: 800-804-5368. If you feel you were misinformed or treated poorly, please call us and file a formal complaint. That way we can log it and notify the appropriate parties. Thanks again for the review. We appreciate your business!

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    Punctuality & SpeedStaff

    Reviewed Dec. 14, 2016

    The lending process with TitleMax for the car title loan was quick, efficient and convenient. However, the personality of their lending processor was a little less than professional, but still okay. Working with them solved the issue that I have.

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    StaffProcess

    Reviewed Dec. 13, 2016

    A friend of mine recommended TitleMax to me. He hadn't actually gone in there himself, but he said he heard good things about it from other friends so I went in and got a loan. Their team were super friendly. They were knowledgeable about all their policies and answered all of my questions. They were trying to help me out. It didn't feel like they were trying to take my car away from me. I felt like they actually were trying to give me money so I could go do my business and actually have a good deal. I didn't feel like they were to trying to con me. Their service was great and wasn’t long at all. It took only 30 to 45 minutes and the overall process was convenient and super easy. It was my first getting a title loan and it was just a breeze.

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    Staff

    Reviewed Dec. 13, 2016

    I dealt with TitleMax because it is the closest around here. I had a car loan. The overall lending process was convenient and it only took about 15 minutes. Adding to that, their staff were friendly. I'd recommend them.

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    StaffProcess

    Reviewed Dec. 13, 2016

    I obtained the traditional car title loan from TitleMax and it was an easy process. It was on a Saturday and there was only one person there. The lending processor had another customer in front of me. The computer fouled up, but it was no big deal as the whole process took about an hour. She was really nice. Everything was good. They can keep doing the good job they're doing.

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    Punctuality & SpeedStaffProcess

    Reviewed Dec. 13, 2016

    TitleMax was the one closest to my house compared to other lenders. I obtained from them a lending service for a car and their process was good, quick and easy. That’s the best part about them. Also, the loan officer was great and she was a sweetheart. I had a good experience with TitleMax, overall.

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    Punctuality & SpeedStaffProcess

    Reviewed Dec. 12, 2016

    TitleMax was available and local to the area. I needed more than what they offered for a car title loan, but I had to do what I had to do. The lending process was pretty easy and was completed in about 30 minutes. As soon as I walked in, they immediately got to working. I was able to get some of what I needed for the bills, so I was thankful for it. I plan to pay it off in February because I got $600 to pay it off, and it's like four times as much what I even got, so that's my only problem. But other than that, it was a fast and nice process.

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    Punctuality & SpeedStaff

    Reviewed Dec. 12, 2016

    I've worked with them previously and had a very friendly informal relationship already. They also had the same people working with me. The overall lending process with TitleMax was quick and easy.

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    Staff

    Reviewed Dec. 12, 2016

    I got a car title from TitleMax and the overall lending process was fairly easy. Everything was all right and I understood. I've done it before, but now the rep explained to me the real situation so I'm pretty much okay with it.

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    Punctuality & SpeedStaff

    Reviewed Dec. 12, 2016

    I had a good experience with TitleMax. I'm a returning customer. I got a car title loan and it was a quick, simple, and convenient process, less than 30 minutes, and the lending processor was very nice, generous, and knowledgeable. They took a load off because my brother died, so we were trying to get money for his funeral arrangements. They were very helpful.

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    Customer ServiceStaff

    Reviewed Dec. 12, 2016

    I like TitleMax's service especially in the branch that I go to. I like the people there. My recent transaction with them was for a car and their overall lending process was good. I also had a wonderful experience with their customer service rep. I love them.

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    Customer ServiceStaff

    Reviewed Dec. 11, 2016

    I needed a loan for Black Friday and I went and got a title loan from TitleMax. The lending processor was very conversational and nice. She has very good customer service. The overall lending process was very convenient and it was a good experience. It took about 30 minutes for paperwork and filling out the form on the computer.

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    Punctuality & SpeedStaff

    Reviewed Dec. 11, 2016

    My brother recommended TitleMax as they've done him good. My experience with them was great too. This is my third time taking out a car title loan from them. The first one was for a car, then a truck which I just had paid off, and then I got my car. The first time, the lending process was a little bit difficult, but the succeeding ones were quick and easy.

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    Customer ServiceStaff

    Reviewed Dec. 11, 2016

    The lending process of TitleMax was great. Their office was by my house. Their people were friendly and they gave me information. I availed their lending service for a car and it was a good experience. Their customer service rep was excellent and I didn't feel degraded because I had to do it.

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    Punctuality & SpeedStaffProcess

    Reviewed Dec. 10, 2016

    I went to the TitleMax store and talked to the people there. It was a nice place to be in. It wasn’t where you have to look around and look crazy. It is very professional. I liked it and the people were very nice and treated me really well. The lending process was very easy because their rep walked me through it. She was very kind. In fact, the process was very professional and efficient, and it went really fast. They made me feel like I’m somebody too. At the time, I was trying to get some money for a funeral and they understood. I went in and filled out the application. I will refer them to other people.

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    StaffProcess

    Reviewed Dec. 10, 2016

    The TitleMax personnel was great in explaining things and going through the process was awesome. They kind of went into details and answered all my questions so I'm satisfied. And the contract pretty much covered everything but the environment at their location was not very pleasant at all because they're next door to a cigar shop. The building next to them is not professional and the fume was unbearable. I had kids and I had to take them home because they were getting fuzzy and it was getting to the point where I couldn't stay and I was getting nauseous. I came back and told them that and asked them if they smoked. If they did I would've left but none of them did and they were complaining about it also. So I can't hate them for that because it's not their fault.

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    Punctuality & SpeedStaff

    Reviewed Dec. 10, 2016

    My best friend had taken out a title loan on his car with TitleMax. I did a car loan with them and the lending process was really easy and convenient. Everything went real quick and took about less than 30 minutes. The reps went out and looked at the car. I didn't even have to go out. They were really helpful getting everything processed as far as copies of the payroll were concerned. It was a great experience.

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    Punctuality & SpeedStaff

    Reviewed Dec. 10, 2016

    I went to TitleMax for a car loan and the overall lending process with them was fast. It took half an hour to finish. The processor was very friendly and they gave me the cash I needed for something I have to do.

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    Staff

    Reviewed Dec. 9, 2016

    A friend of mine referred me to Titlemax. I got a car title loan from them. The lending process took longer than expected, which wasn't a big deal. I completely understand computer systems 'cause I deal with them every day at work and you can't rely on them. If they go down, they go down. Other than that, I don't have any complaints at all. Working with them has been great. I wouldn't change anything about it.

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    Punctuality & SpeedStaff

    Reviewed Dec. 9, 2016

    My niece told me about TitleMax when my job shorted my check and I needed money to pay my rent. I looked up TitleMax on the internet, I got a car loan, and it was easy. I was approved for a certain amount but I was comfortable with what I asked for and just took that. They were friendly and knowledgeable. I had a good time.

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    StaffProcess

    Reviewed Dec. 9, 2016

    It was raining that day when I got a loan with TitleMax. But despite that, the girl they had assisting me was very helpful. It took about a couple of hours since we had to come to Ripley and she traveled down here in the storm and got everything situated. I understand the stipulations on the loan but it wasn't enough money for me. I still had to do some other things to get the money I needed so overall, it was a help but it didn't help all the way. However, the process went smoothly and I'm more than likely to recommend them to a friend.

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