TitleMax Reviews

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About TitleMax

TitleMax is one of the largest title lending companies in the nation, offering car and motorcycle title loans at competitive rates. It strives to provide a superior level of customer service as it helps thousands of people get the cash they need with a title loan. The company has thousands of convenient locations.

Pros
  • Receive up to $10,000
  • Get funds in as little as 30 minutes
  • No bank account required
  • No credit score requirements
Cons
  • Pawns only available in Georgia
  • Loans only available in 14 states

TitleMax Reviews

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    How do I know I can trust these reviews about TitleMax?
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    Page 19 Reviews 3235 - 3435
    Verified purchase
    Punctuality & SpeedRefunds & PayoutsStaffLoan Process

    Reviewed Jan. 14, 2022

    TitleMax was really good. They were friendly. They greeted me, offered me coffee and water and told me to hold tight. I waited for about five minutes. The lending process was completed in about 45 minutes. The rep was a sweetheart. I got a title loan to pay my rent because I was out of work with COVID. Then, once I went back, my kids caught COVID, and TitleMax really helped me. I didn't think they would. They're really working with me and I appreciate that.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    We appreciate your feedback and are glad we could help, Patrice! Feel free to reach out if you need anything at all.

    Verified purchase
    Customer ServiceBilling

    Reviewed Jan. 13, 2022

    I enjoy working with TitleMax. My account is still open right now. I had called them because my wife isn't working right now and I was letting them know that I can't make the payment that they got set on right now. I had informed them twice that the most I would be able to make right now is 500. Then, as I get extra money, I'll pay more. I never got a phone call back, so I kept trying to reach out to them. Other than that, I'm okay with them. They got great customer service.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Hi Eddie - thank you for your feedback. Please reach out if we can help with anything.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 11, 2022

    I was in a rush and considering there’s only one person who was working, the rep was very helpful to all the customers who were coming in. She did the best she could. The application process was a little lengthy. Maybe if they're able to pull up the DMV record, that would speed things up because then, everything is right there. Still, the experience with TitleMax was straightforward and efficient. I was satisfied.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks for your feedback Sharon! Let us know if you need anything.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 10, 2022

    The rep I worked with was very quick and understanding. Everything about the process was fine. It worked for me and I'll come back if I needed TitleMax again.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks, Michael! We appreciate your business. Let us know if we can help with anything!

    Verified purchase
    PricePunctuality & SpeedStaffBillingRates

    Reviewed Jan. 9, 2022

    The TitleMax representatives were very friendly. They walked me through the application. When I had a question about something, they explained thoroughly. They explained each part that I was unfamiliar with. They let me know about the interest before I even signed it. They showed me everything I was signing. Then, after signing, the first time, I waited on a card. The second time, I waited on a check. My interest rate and payment weren't expensive.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks, Deja! We value your feedback and appreciate your business. Let us know if you need anything at all.

    Verified purchase
    StaffLoan Process

    Reviewed Jan. 8, 2022

    If you are in dire need, go check TitleMax out to see if you can make something happen to relieve some financial strain. I would definitely recommend them. They really helped me out. This was the first title loan I ever had and the application process was pretty easy. They handled it. They were very professional. They did whatever they had to do to make sure that I was taken care of. The service was excellent. The person I worked with was friendly, kind and very supportive.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks, Kristie! We are glad we could help you. Reach out if you need anything else!

    Verified purchase
    Customer ServiceOnline & AppStaff

    Reviewed Jan. 7, 2022

    The wonderful TitleMax reps helped me out with my app on my phone. They helped me kind of set it up, so it was great. TitleMax was really good.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks, Glenda! Let us know if we can help with anything.

    Verified purchase
    StaffRates

    Reviewed Jan. 6, 2022

    TitleMax's terms are okay for what I needed. The rates might be a little high but it's understandable. If you're really in a bind, do it. Don't take the maximum. Take what you need. But overall, it's very helpful and it’s something that I'm really glad it was available at the time that I needed it. Their process was really smooth and effortless. Their rep was very helpful and explained everything in detail.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks for your feedback, Loretta!

    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed Jan. 5, 2022

    Everything seemed fairly easy with TitleMax. I have never done a title loan before and they were very detailed and patient about explaining everything. They helped me really understand how to handle it and the process didn't take very long. It would have been shorter, but there were some complications with no pictures and the lighting because of the time that I showed up. Had the daylight been out, everything would have gone by faster. But other than that, they were pretty quick about it and working with them meshed into my life seamlessly.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks, David! We appreciate your feedback.

    Verified purchase
    StaffLoan Process

    Reviewed Jan. 4, 2022

    TitleMax got me out of a bind. I met up with the lady for the loan and she was very informative and friendly. In my certain circumstance, I had to do a couple extra steps before I could get the loan, so it took me an hour or two to finish the process.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks for leaving a review, Christopher! Let us know if you need anything.

    Verified purchase
    StaffLoan Process

    Reviewed Dec. 15, 2021

    The representative was very helpful. He explained everything to me in detail. TitleMax is a solid place to go to get a loan.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks, Chancey! Let us know if you need anything at all.

    Verified purchase
    StaffLoan Process

    Reviewed Dec. 14, 2021

    The approval of the vehicle title loan took 45 minutes. The rep was good.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks for sharing, Kyle!

    Verified purchase
    Punctuality & SpeedStaffRates

    Reviewed Dec. 13, 2021

    Before, I didn’t like TitleMax' rates. It was a bit high. Then, I thought I might try it this time just to make some quick cash. The rate was a little bit better. Their rep was professional and nice. I'm very satisfied.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    We are glad you had a good experience, Willie! Let us know if we can help with anything.

    Verified purchase
    Staff

    Reviewed Dec. 12, 2021

    The gentleman and the lady I was working with at TitleMax were both extremely helpful and super nice.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    We appreciate your business, William! Thanks for leaving a review.

    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed Dec. 11, 2021

    My aunt went up to TitleMax and she told me, “Hey, you should go up there and get a title loan.” It sounded like a perfect idea. I got a title loan, and the representatives were excellent. While I was waiting to be approved, they were sitting there talking to me, and we had good conversation. They were friendly. My aunt loves the woman who helped her as well.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks, Jed! We appreciate your business. Let us know if you need anything.

    Verified purchase
    StaffLoan Process

    Reviewed Dec. 10, 2021

    Titlemax got me out of a bind for a minute, and our rep was very talkative, but nice. The processing of our title loan took a long time, but we just sat there. It was an easy process, and I still have the car. They just took pictures to make sure it was in good condition.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks for sharing, Shontella! We are glad we could help. Let us know if you need anything else.

    Verified purchase
    Punctuality & SpeedStaffBillingLoan Process

    Reviewed Dec. 9, 2021

    Working with TitleMax was great. Everything was very professional, quick and easy. I did a loan for my credit card bills, and it was very helpful. This is the best place to go. I love them.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    We are glad we could help, Latanya! Let us know if you need anything else.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Dec. 9, 2021

    I got to TitleMax 40 minutes before they were closing. I got approved in 10 minutes. All I had to have was my driver's license, address, references and my title. The rep was good and the service was great. They got me in and out. Also, instead of using my bank account, I got one of the prepaid cards with them. TitleMax is quick, easy and less stressful. They don't require as much as other people would.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks, Alexandria! We appreciate your feedback.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 8, 2021

    I need to build my credit, and Titlemax is helping me. The reps were very professional. They told me I was approved for 400 then someone called me 10 minutes later and told me they were waiting for the bank and that I'd get an email. It was a 30-minute process.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thank you for taking the time to leave a review, Marissa! We appreciate your business. Let us know if you need anything at all.

    Verified purchase
    StaffLoan Process

    Reviewed Dec. 8, 2021

    The process was pretty easy. It took half an hour for the application, the questions, and another half an hour to see how much I was gonna be getting loaned. They were very courteous and knowledgeable.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thank you for your feedback, Mario! Let us know if we can help you with anything.

    Verified purchase
    StaffLoan Process

    Reviewed Dec. 7, 2021

    The rep was very helpful. This is a good company to get a loan through.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks, Jevaughn! Let us know if we can help with anything.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 7, 2021

    Titlemax has been excellent. I did an application, proved ownership then they asked me a few questions about my income. The application part was easy, and the process should have been only 30 to 45 minutes, but it took an hour and a half. It wasn’t their fault though. It was just waiting for the back office to respond. Overall, Titlemax had phenomenal customer service and I will recommend friends if they have to use it.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thank you, Nfrtari! We appreciate your business.

    Verified purchase
    Customer Service

    Reviewed Dec. 6, 2021

    Working with TitleMax was pretty good but they didn't give me what I was asking for. I don't see why I only got $2,300 when I have a BMW and it was in good shape and all that good stuff. My boyfriend who referred me got $3,200 for a 2010 Dodge Charger so they need to improve on the amount that they're giving. Other than that, the lady was great plus customer service.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thank you for your feedback, Cecilia. It is our goal to do all we can to help customers get the cash they need. The amount you're approved for is determined based on a number of underwriting factors and any state or local requirements. When you apply, we do our best to get you the amount you need, while still adhering to such parameters and requirements. If you have specific questions about the amount you were approved for, please reach out to your local TitleMax store, or you can contact our customer service team at 1 (800) 804-5368.

    Verified purchase
    CoveragePunctuality & SpeedStaffLoan Process

    Reviewed Dec. 6, 2021

    Everything was easy. I went in late one evening, took the motorcycle up there and showed proof of insurance. I hadn't changed the motorcycle to my name, so TitleMax also helped me change the title over. They inspected my motorcycle and told me how much they could offer me. The rep, Eli, was a nice, helpful guy, so I had no problem.

    TitleMax had the approval later on that evening, but I was already busy doing other things, so I couldn't get with them till the next morning. I went first thing the next morning, and the rep was very prompt. It took an hour and a half, and it was an awesome experience. There was no hassle like trying to get a regular loan someplace else, and they don't ask a lot of questions. You go in there, they tell you what they need, and if you can take it, provide it. It's a very simple, easy process. As a matter of fact, my wife has a loan there too.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thank you for your feedback, Edward! We appreciate your business. Let us know if we can help with anything.

    Verified purchase
    Staff

    Reviewed Dec. 5, 2021

    The rep was nice, and my experience was good. If people are ever in need of money, TitleMax is where they should go.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thank you, Roderick! We appreciate your business. Let us know if we can help with anything at all.

    Verified purchase
    StaffTransparency

    Reviewed Dec. 5, 2021

    It took 15 minutes for approval. Mine was a lot easier because I was already in their system. So, they just needed me to update my bank information. The reps were great.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks, Hope! Let us know if you need anything at all.

    Verified purchase

    Reviewed Dec. 4, 2021

    The approval was done swiftly and the lady was very pleasant to deal with.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks for your review, Liticia! We are glad you had a pleasant experience.

    Verified purchase
    Customer ServiceStaffLoan ProcessRates

    Reviewed Dec. 4, 2021

    Titlemax's customer service was really good. They made things sound super simple for me to understand ‘cause it was my first ever loan. Mostly, they just needed my ID and the title then they told me to take pictures. It was straightforward, and they told me the interest, how much they could lend me and how much I would pay. I got lower than what I could get because apparently, they told me I could qualify for 2,000 but I only needed 1,000.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thank you for your feedback, Juan! We appreciate your business.

    Verified purchase
    StaffLoan ProcessRates

    Reviewed Dec. 3, 2021

    TitleMax helped me to get rid of some things that I was trying to take care of. The application process took an hour and for the most part, the experience with the rep was okay. But after I got home and started looking over some of the stuff, I realized that the loan was a little high and it carried a lot of interest on that it accrues a lot of daily interest. I've taken loans out before but never to accrue a daily interest that high. The payback is outrageous but I'm gonna get it paid off before then. It's okay to get a loan but people should not get one as high as I got.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Hi Tanyekia - thank you for your feedback. Let us know if we can help with anything.

    Verified purchase
    Customer Service

    Reviewed Dec. 3, 2021

    TitleMax has good customer service, it’s easy and you get something back faster.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thank you for your feedback, Regina!

    Verified purchase
    StaffLoan Process

    Reviewed Dec. 2, 2021

    Getting a loan with TitleMax was very easy and the rep I worked with was very informative. Initially, I was nervous about it but then, I was really comfortable. He let me know everything and it didn't feel like I was in the dark about anything or that he was hiding anything. The whole process took about 30 minutes and overall, I liked it.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks, Michael! Let us know we if can help with anything at all.

    Verified purchase

    Reviewed Dec. 2, 2021

    It was easy to get the cash with TitleMax. I didn't have a problem like in other places. They asked a lot of questions. There was a lot of paperwork that I got to do and the total process took me 30 minutes. They checked the vehicle that it was working. They also checked the inside that everything was fine.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks for your feedback Edgar! Let us know if we can help with anything.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Dec. 1, 2021

    I spoke with an agent and I was trying to figure out what options I should take because I got jammed up and I wasn't comfortable using the title for my car. She explained to me the details. I figured it was something that would help me out. The application process was quick. I was very surprised and I was in and out of there in 15 minutes. She did a walk-around, took multiple pictures, and then she went back over the details of the processes as far as getting the funding off the title. I wasn't looking for that much. Then, when I realized how much I could get, I just settled for what I could actually get, and it was more than what I decided to get. It worked out pretty well. I didn't want to be in a situation where I'd be paying on multiple months trying to get it together. Hopefully, I can get everything taken care of before the end of this week. If you have a plan when you decide to do something like that, I would definitely recommend TitleMax.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thank you for your feedback, Alfred! We appreciate your business. Let us know if we can help with anything at all.

    Verified purchase

    Reviewed Dec. 1, 2021

    The process took almost an hour. TitleMax checked the car and took pictures. It was a good experience. You should try them.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks, Tiffany! We value your feedback and appreciate your business.

    Verified purchase
    Staff

    Reviewed Nov. 30, 2021

    The process was lengthy but that was because we had such a good conversation. Everything was going through and it only took about 20 minutes but we were talking and talking. The manager and the two employees did an excellent job. We had an awesome time.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks Brandon! We're glad you had a pleasant experience. Let us know if we can help with anything!

    Verified purchase

    Reviewed Nov. 30, 2021

    Julissa was the one who did my thing and she was great. I’ll refer her to anybody. It was a good service.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks Rodruquez! Let us know if we can help with anything.

    Verified purchase
    Customer ServiceStaffBillingLoan Process

    Reviewed Nov. 29, 2021

    The customer service at TitleMax was at par and the reps were friendly, nice and professional. The loan helped me immensely. It was for some bills that were coming up.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    We are glad we could help, Gary! Let us know if you need anything at all.

    Verified purchase
    Loan ProcessTimeliness

    Reviewed Nov. 29, 2021

    We got a car loan at the location the same day. It was just a bit longer, but it went well.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks for your feedback, Bertha! We appreciate your business.

    Verified purchase
    Staff

    Reviewed Nov. 28, 2021

    TitleMax was all very professional. The girl that helped me was a trainee and she did a very good job. Her boss also did an excellent job and deserves a raise. I got some money from a title of my vehicle. It was very simple. It took a load off of me. I would recommend TitleMax to anybody.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks Eddie! We are glad we could help. Let us know if you need anything else.

    Verified purchase
    StaffLoan Process

    Reviewed Nov. 28, 2021

    I got a personal loan from TitleMax and it took 20 minutes. I did it in person and the lady who helped me was great. Working with TitleMax helped me out. It was an easy process and got the job done.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks, Enrique! We appreciate your business.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Nov. 27, 2021

    The application process was very simple and easy. I put my ID wrong so the rep at TitleMax had to send it back one time. If it wasn't for the delay in me putting my ID, it probably took 30 minutes. The rep was very nice and made the process better. We were talking and she engaged in the conversation. Everything was handled very professionally and it was very quick. Working with TitleMax helped me in a very painful moment in my life.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks for you feedback, Christopher! We are glad you had a pleasant customer experience. Let us know if we can help with anything else.

    Verified purchase
    Refunds & PayoutsLoan Process

    Reviewed Nov. 27, 2021

    TitleMax gave me the amount that I wanted. I asked for the loan documents and they explained their terms and stipulations with me about it. Then I got my money and left. Everything went fine. The process was a lot easier than what most places are.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks, James! We appreciate your business. Let us know if you need anything at all.

    Verified purchase
    Refunds & PayoutsMaintenanceStaffLoan ProcessRates

    Reviewed Nov. 26, 2021

    It was within my best interest to go with TitleMax because they have the lowest interest rates. But at first, I didn't understand the car title loan process. It was rocky for me and they said they were not going to proceed until I fully understood things. They started explaining things to where I could understand them and they continued to break things down until I 100% understood. So, I was okay with everything and it was a really easy process. It took 30 minutes at the most to complete and they were patient with me. Once I pay my loan off, I could see myself doing it again because now I have the knowledge that I didn’t have before. I would also tell my friends that TitleMax would be the best way to go because of the low interest and the reps who walk you through the whole process. Everybody would be comfortable with that.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thank you, Daneigh! Our goal is to provide the best customer service in the industry. We are glad you had a pleasant experience. Let us know if we can help with anything.

    Verified purchase
    Loan Process

    Reviewed Nov. 26, 2021

    I went into one of TitleMax’s locations and it worked out good. The process took 40 minutes and I got the loan I was looking for.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    We are glad we could help, Terrel! Let us know if you need anything else.

    Verified purchase
    PricePunctuality & SpeedStaffLoan ProcessRates

    Reviewed Nov. 25, 2021

    I heard that TitleMax had better interest rates and when I decided to get a title loan from them, the guys who had to approve it took a while. The total application approval took about two hours as the guys had to send papers. But for the application, they just took pictures of the vehicle. The rep I worked with was very experienced and knowledgeable. All in all, TitleMax is worth it and if you have time to wait on the back end, it will work for you.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Hi Otha! Thank you for your feedback. We apologize for the length of process. We strive to provide the best customer service in the industry and try to keep the application process as quick as possible. Please let us know if we can help with anything.

    Verified purchase
    Loan ProcessRates

    Reviewed Nov. 25, 2021

    The application process with TitleMax was great and the rate and terms of the loan were reasonable. It's a tremendous experience when you go somewhere and be able to able to get approved and for that amount. It's a blessing.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thank you, Anthony! We appreciate your business. Let us know if you need anything at all.

    Verified purchase
    Customer ServiceCoveragePunctuality & SpeedStaffBillingLoan Process

    Reviewed Nov. 24, 2021

    I've got to call TitleMax today and tell them that I have a problem. When I got the loan, I got it with my unemployment. And I got several thousand dollars left in my unemployment to cover the payment. I usually get my payment on Tuesdays. I haven't got a payment for two weeks because something happened to the computer screens and they locked them up. But I got it straightened out this morning at 8 o'clock. I was up on them. And I won't get a check until tomorrow morning on my direct deposit. So, I might be a day late with it. But those people at TitleMax were wonderful.

    The manager there and the lady who is going to be the manager were awesome. They would bend over backwards for me. Every time I asked them a question, they knew the answer. One gentleman and another sitting at the desk right next to him get nothing but 5 stars plus. I’m illiterate sometimes when it comes to a computer and they were so helpful. It was unbelievable. I've never had such an easy experience ever in my life. I’ve even sent a couple of people there and they were willing to take the person down to get the money for his license plates, help them with the loan to get it on a vehicle.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thank you for your feedback, David. We appreciate your business!

    Verified purchase
    Customer Service

    Reviewed Nov. 24, 2021

    TitleMax got good customer service skills, They all know how to treat their customers.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thank you, Byesha! We strive to have the best customer service in the industry. Let us know if you need anything else.

    Verified purchase
    Staff

    Reviewed Nov. 23, 2021

    Working with TitleMax helped me get everything my kids needed for Christmas. It's a good place. They had to restart their system, so it took a little while to get approved, but their rep was really helpful.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thank you, Andre! We are glad we could help. Let us know if you need anything else.

    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 23, 2021

    The process at TitleMax was good. It took about 20 minutes. Their customer service was good, too. The reps were helpful. They told me everything I needed before I got there.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks, Angel! We appreciate your business. Let us know if you need anything at all!

    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 22, 2021

    TitleMax is a little bit more known than any other ones. We're doing okay with them. Their customer service rep was very helpful. That day we were there, she was nice. She offered us drinks and chips. I'm heading back to the office right now because the check that was given to my husband for the title has this black line. I guess the printer wasn't working. No one wants to check it because it can't be read. Other than that, I would recommend others to go over there.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thank you, Marissa! We appreciate your business.

    Verified purchase
    Customer ServiceStaffBillingRates

    Reviewed Nov. 22, 2021

    The initial process wasn’t kosher because they really didn't disclose anything to me till after I signed it. I was not told that it was a one-time payment. I asked how much would my payments be and what will the interest be. The rep kept telling me they got to put everything together and when they did, they said I qualify for 10,000. They were trying to get me to get the whole 10,000 and I got somewhere around 3,000. I got adjusted for more than what I wanted. They needed my initial and they did it on the computer. I didn't get a copy of it until it came in the form of an email and that's when I saw the one payment and the 144% interest. The rep knew all along that there was no payment plan and I was not told that. I would have gotten just a small amount, only what I needed.

    For the next couple of months, I'm gonna try to pay December's payment, I'm gonna pay the 4.23 interest, and I’m gonna try to pay half of what the balance is, the principal, and then do the same thing again. Then, I'll never mess with TitleMax ever again and definitely won’t recommend it. They take advantage of a person needing the money. They need to get on those people about disclosing things prior to the customer signing and they need to give the customer all the paperwork.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Myron - thank you for reaching out about your recent experience. We value your feedback and would like to learn more. Please feel free to reach out to our customer resolutions hotline at 1 (800) 804-5368. From there we can contact the appropriate parties and work through any issues.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 21, 2021

    The rep from TitleMax did a great job. She explained everything well to me. It was like 30 minutes or so when I got approved. It was really fast. Overall, TitleMax has a very good customer service.

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    TitleMax
    Response from TitleMax

    Thanks, Veronica! Let us know if we can help with anything.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Nov. 21, 2021

    The rep was really helpful. The process was pretty quick and I was pleased.

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    TitleMax
    Response from TitleMax

    Thanks, David! We appreciate your business.

    Verified purchase
    Customer ServicePunctuality & SpeedRefunds & PayoutsStaffLoan Process

    Reviewed Nov. 21, 2021

    I walked into the TitleMax location and the rep told me exactly how to operate it and the way the terms work. After that, I just agreed to do it with them. I applied for a reasonable amount. At the same time, I just did it to build some type of credit with TitleMax. It was straightforward and very fast. Ted was very professional. And he was able to answer all of my questions without a problem or having to call anybody. So, he was good. It took half an hour just trying to process the loan because something was going on at the back end. But they made phone calls and made it happen. TitleMax helped me a lot because I didn't come down here with a job. I took a $30 pay cut coming down here. It helped me just able to pay my mother's rent at least a month in advance, so I have another 30 days to figure things while I'm here. I'm a very satisfied customer and I have already recommended other people.

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    TitleMax
    Response from TitleMax

    Thanks for your feedback, Terrelle! We are glad you had a pleasant experience. Let us know if we can help with anything at all.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Nov. 20, 2021

    I've had nothing but excellent experience with TitleMax. The application process was only about five minutes. The longest I ever stayed up in there was maybe all of 15 minutes. I've been in a couple of times to three locations, and their service is excellent all around. They are on top of their time and very knowledgeable. They made sure that I read everything. They dotted their I's and crossed their T's.

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    TitleMax
    Response from TitleMax

    Thank you, Cyrtillia! We appreciate your business. Let us know if you need anything at all.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Nov. 20, 2021

    I figured TitleMax would have been the best place for me for my title because it is easier to get it back. Also, I pass by the location on the way to work. TitleMax handled everything well. The rep finally uploaded the pictures. She said it took a little longer than normal because it was on the other end. But the process was quick. I kept recommending everybody because the service was friendly and made me feel welcome.

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    TitleMax
    Response from TitleMax

    Hi Christopher! Thank you for your feedback. We appreciate your business.

    Verified purchase
    Punctuality & SpeedLoan Process

    Reviewed Nov. 20, 2021

    Getting a title loan from TitleMax was fast and fun. The lending process was completed in an hour. I had a very good experience overall.

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    TitleMax
    Response from TitleMax

    Thank you for your feedback, Brody. Let us know if you need anything at all.

    Verified purchase
    Customer Service

    Reviewed Nov. 19, 2021

    I've dealt with TitleMax before and they've always treated us very well. This time, the whole process was pretty smooth for the most part. Getting all the pictures together took just an hour. But then, the system went down, so they said that they would get back to me. By the time I got back to the office, they called me and said that it's already done and I just need to come by and sign the paperwork whenever I'm ready.

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    TitleMax
    Response from TitleMax

    Hi Christopher! We apologize for the technological delays during your experience and we appreciate your business. Let us know if we can help with anything!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Nov. 19, 2021

    The reps were prompt, understanding and very helpful. They did a great job. It was better than what I expected. I'm very pleased with TitleMax and I will refer them.

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    TitleMax
    Response from TitleMax

    Thank you, Jeannie! We appreciate your business. Let us know if we can help with anything!

    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 19, 2021

    I'm really big on customer service and TitleMax did good. The reps were nice and we had a good time.

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    TitleMax
    Response from TitleMax

    Thanks for your feedback Brittney! We appreciate you business.

    Verified purchase
    StaffBillingLoan Process

    Reviewed Nov. 18, 2021

    The representative was okay, but she didn't explain a lot of things and I was forced into having to do a TitleMax Visa card. I didn't want to do that, but she said that I had to and I thought that was odd. The loan payments are extremely high as well.

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    TitleMax
    Response from TitleMax

    Hi Jessica - thank you for your feedback. Please let us know if we can help in any way.

    Verified purchase
    Customer ServiceStaffBilling

    Reviewed Nov. 18, 2021

    I did a car pawn with TitleMax. It was one day and they had good customer service. It's just that the payments are a little steep under the conditions of people having to do this due to COVID, which has affected all of us in such a tremendous way. It’s almost $1,200, and that's almost a rent payment. The people were friendly and they even called yesterday to check on me and make sure I was doing good. I was like, “I could be better if you could lower the payment.” But then it was such an easy process.

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    TitleMax
    Response from TitleMax

    Thank you for your feedback, Connie. We appreciate your business!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Nov. 18, 2021

    TitleMax was fantastic. They were the only place that would lend me anything, and the process was convenient and fast. It took about a day and during the application, their reps kept my kids busy. They gave them pens, pencils, and paper.

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    TitleMax
    Response from TitleMax

    Thanks, Miranda! We appreciate your business. Let us know if you need anything at all.

    Verified purchase
    Staff

    Reviewed Nov. 17, 2021

    TitleMax was close to where I live at Northport. They were convenient. The rep I worked with was nice and helpful on everything. Everybody's kind of leery about putting their title or paperwork out there, but working with TitleMax helped me pay a few things I needed to pay. It’s worked out. If it’s what you need to do, TitleMax is good to work with.

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    TitleMax
    Response from TitleMax

    Brandon, thank you for the feedback. We hope to see you again soon!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Nov. 17, 2021

    I worked with Kyla who was very knowledgeable and informative. She was able to answer every one of my questions. The process went very fast.

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    TitleMax
    Response from TitleMax

    Thank you for your feedback, Tamecia! Let us know if you need anything else.

    Verified purchase
    Customer ServiceTechSales & MarketingOnline & AppStaffLoan Process

    Reviewed Nov. 17, 2021

    No other lender would give me a chance except for TitleMax and they made the loan process pretty easy for me. There wasn't too much I had to do. They just had to take pictures of my car, send it in, then the lender approved it, and I was out the door. But the whole process took two hours because my phone was lagging. They were trying to show me how to get on the site so I could use it and they asked me to stay for that. But I pretty much didn't have to, so they just let me leave. Then, I loaded the app when I came back and they showed me. If it is the last resort and futuristically you know that you can pay the loan back, then I would recommend TitleMax to anybody because it will in the long run help you out with your credit and everything else.

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    TitleMax
    Response from TitleMax

    Marisha - Thanks for your feedback! Let us know if you need anything else.

    Verified purchase
    StaffLoan ProcessTimeliness

    Reviewed Nov. 17, 2021

    The TitleMax rep just asked me the basic questions that she needed about my job, the work history, and took the pictures. It was easy and I got the loan the same day. So, it was good for me. You should try it.

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    TitleMax
    Response from TitleMax

    Thanks, Aubreona! Let us know if we can help with anything.

    Verified purchase

    Reviewed Nov. 16, 2021

    The process went really good and smoothly. It was a good experience.

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    TitleMax
    Response from TitleMax

    Whitley, we appreciate your review. Please let us know if we can help with anything else. We hope to see you soon.

    Verified purchase
    StaffBilling

    Reviewed Nov. 15, 2021

    I was glad that TitleMax helped me out. The lady that did help me was very nice and she greeted me very good. She helped me when I needed help to pay some bills. I had a fine experience with TitleMax.

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    TitleMax
    Response from TitleMax

    We appreciate your feedback, Tim. We're so glad we could help you get what you needed. We hope to see you again soon.

    Verified purchase
    StaffBilling

    Reviewed Nov. 14, 2021

    Everything was wonderful with TitleMax’s services. The guy I worked with was really nice. He helped me out. He gave me all the information I needed, and it sounded great to me. He put me on a good plan where I can easily pay TitleMax and where it won’t be so much pressure on me. It helped out a whole lot. I was able to catch up on some bills and I did a little Christmas shopping already. TitleMax is trying to help me. I’m glad I went that way.

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    TitleMax
    Response from TitleMax

    Stephen, we're so glad we could help! We appreciate your business and we hope to see you again soon. Happy Holidays!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Nov. 13, 2021

    I used TitleMax before and they were pretty good. I could pay off good and get my title back without any problems. Their process this time was great. It was easy and quick. The rep I had was very nice and answered all my questions. The atmosphere was really very nice. We laughed and I like that personality. It was very good personality. I was kind of like in a bind for a house, so working with TitleMax helped me out.

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    TitleMax
    Response from TitleMax

    Thanks for your review, Letty. We appreciate your business and we hope to see you again soon!

    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 11, 2021

    They’ve been pretty cool. They have A1 communication. I had a really nice interaction with the rep that I worked with.

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    TitleMax
    Response from TitleMax

    Byron, thanks for the feedback. We appreciate your business and hope to see you again soon.

    Verified purchase

    Reviewed Nov. 10, 2021

    The whole process was a good conversation that took about 40 minutes.

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    TitleMax
    Response from TitleMax

    Thanks for your review, Shaquille. We appreciate your business and we hope to see you again soon!

    Verified purchase
    StaffLoan Process

    Reviewed Nov. 9, 2021

    TitleMax helps me build a credit. I felt comfortable with the lady that I talked to. The process was pretty much smooth. I had to go back and forth. But I looked forward to that because I was trying to get a loan at first and then I realized that I could just pawn the title and build up and do that. It was a good process. I was very satisfied. The little money that I got helped me out. It was a life-changing deal. I didn't get what I wanted, but it helped me get through.

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    TitleMax
    Response from TitleMax

    That's great to hear, Lamonta! Thank you for reaching out about your experience. Let us know if we can help in any way.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Nov. 8, 2021

    They helped me out with what I needed. They were real professional about things. The process was pretty quick. But the internet went down at one location so I had to go to another location to finish it off. I was short on rent so TitleMax helped me out a lot. I got to get some things that I needed to get.

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    TitleMax
    Response from TitleMax

    Hi Tommy - thank you for the feedback. We hope to see you again soon!

    Verified purchase
    Punctuality & SpeedLoan Process

    Reviewed Nov. 7, 2021

    TitleMax was awesome. The guy who got us the loan was good and quick. He made us feel really comfortable about doing it. I’d tell others to go ahead and do it with TitleMax.

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    TitleMax
    Response from TitleMax

    Thanks for the feedback, Richard! Please let us know if we can help you with anything else.

    Verified purchase
    Punctuality & SpeedRefunds & PayoutsStaff

    Reviewed Nov. 7, 2021

    My daughter chipped her tooth and I didn't have enough to pay for her procedure. The lending process through TitleMax was super easy. Their rep was on it. She had me in and out of there super-fast because she knew that I was in a hurry to get to my daughter's dentist appointment. She was awesome. My daughter was able to get her surgery. If it wasn't for TitleMax, I wouldn't have been able to do that. I appreciated their help.

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    TitleMax
    Response from TitleMax

    That's great to hear, Diana! We are glad your local TitleMax was able to assist you and your family. Thank you for reaching out about your experience. Let us know if we can help in any way.

    Verified purchase
    Staff

    Reviewed Nov. 6, 2021

    They seemed easier to deal with. The process was pretty cut and dry. I gave them my title, and they gave me the money. I had a really pleasant experience with the reps that I worked with.

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    TitleMax
    Response from TitleMax

    Hi Karl! Thank you for sharing about your recent experience. Please let us know if you need anything else.

    Verified purchase
    Staff

    Reviewed Nov. 6, 2021

    The TitleMax representative was really nice and he helped me. The process took a little bit of time, but I didn't mind at all. It was fairly easy. The rep got it done and I was very happy that it was able to get what I came in for.

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    TitleMax
    Response from TitleMax

    Thank you for the feedback, India. We hope to see you again soon!

    Verified purchase
    PricePunctuality & SpeedStaff

    Reviewed Nov. 5, 2021

    They gave me more money than other places were willing to give. They gave me more for what I was looking for. The process was pretty fast. The rep that I worked with was pretty good and very nice. Everything was good.

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    TitleMax
    Response from TitleMax

    Thanks for your review, Randy. We appreciate your business and we hope to see you again soon!

    Verified purchase
    StaffLoan Process

    Reviewed Nov. 5, 2021

    With TitleMax, I haven't had any problems this latest time. In previous times, I wouldn't say the same but this latest situation, they've all been very responsive and helpful. They're a little more personable and resourceful because there are some things that have changed where some of them do everything, some do just the personal loan, some do different things that as a consumer, we weren't aware of. TitleMax looks at all of it holistically. It's one store. When I went into the office, even though it wasn't in the rep's location, she helped and guided me. She gave me good information to get me to where I needed to be.

    I was impressed with the individuals that I used out in the Farmers Branch area but I needed something closer to me in home. I never could find that one out there. Evidently, they moved and I didn't know it. When you have a true need and to get yourself out of those situations, TitleMax is great. I've also had some bad taste in my mouth too with them previously. Some locations are different. When you're in the city, it seems like there's a path to completion and getting it final. But when you're in the suburbs and places like that and go to those locations, they can set their parameters however they want to in their programs and you just never see an end. To me, that's bad blood for people. People are struggling enough and you don't need that. There should be an end so that people can see progress.

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    TitleMax
    Response from TitleMax

    Thank you for your feedback, Tonya. Please let us know if you need anything else and we hope to see you again soon!

    Verified purchase
    TechStaffLoan Process

    Reviewed Nov. 4, 2021

    I had a good experience with TitleMax. I used them some years back and we came back to use them again. We got a car loan and the process was great. The worker was very helpful in explaining everything just as far as with the paperwork and taking me and working me through the process. She was very experienced and she was a very great worker. I would recommend TitleMax.

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    TitleMax
    Response from TitleMax

    Thank you for your feedback, Brandon! Please let us know if you need anything else.

    Verified purchase
    Staff

    Reviewed Nov. 4, 2021

    The rep that I dealt with was very sweet and helpful. TitleMax is doing a great job. I greatly appreciate their help.

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    TitleMax
    Response from TitleMax

    We are glad you had a pleasant experience at TitleMax, Samoree! Please reach out if you need anything else.

    Verified purchase
    Staff

    Reviewed Nov. 3, 2021

    I've done business with TitleMax on and off for the past 15 years. I continue to come back as they're convenient and the people over there are professional. They may just have to employ a few more Alabama fans. Overall, I was happy with the service. Don't hesitate and go to TitleMax.

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    TitleMax
    Response from TitleMax

    Thank you for your feedback, Tomas. We appreciate your business and hope to see you again soon!

    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 3, 2021

    My experience with TitleMax was great. Brittany was the lady that did my account, and she was very awesome. The application wasn't that hard, and she was right there to help and if I had any kind of questions. I was there less than an hour, but she had gotten busy. Then she had trouble with the picture taking the VIN. When she would take the picture, lint was in the way. She took a whole duster out there and dusted it off. When she submitted the pictures, it kept bumping it back saying it wasn't a clear enough picture. Then she had to contact someone and get the override of it. Other than that, it wouldn’t have taken so long. She was trying to help another person, too. So, she was going back and forth because she was the only one in the office that day.

    Overall, she did very well. She didn't make me feel like I was doing something wasn't supposed to be doing. She was there to help and explain things. She made the process better. I was needing help, and she made it more pleasurable. She called to check on me and to see if everything was going good with the card and make sure I can get the money off of it. So, I was very pleased.

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    TitleMax
    Response from TitleMax

    Hi Cynthia! Thank you for sharing your recent experience. Please let us know if we can help in any way.

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Nov. 2, 2021

    There was money I wanted to spend, and I didn't have it. So, I just did title loans and TitleMax was the first one that popped up that was the closest to my house. Their process was really easy. Geraldine was really nice and friendly. I showed up at the last minute, and so I kept her there well over an hour after they were supposed to be closed. She was polite and didn't have a hint of attitude. I was nervous at first. Then after a couple of minutes talking to her, I stopped being nervous.

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    TitleMax
    Response from TitleMax

    Thanks for sharing your experience, John! We appreciate your business and hope to see you again soon.

    Verified purchase
    Customer ServicePriceStaffLoan Process

    Reviewed Nov. 2, 2021

    Everybody's always been very nice at TitleMax. I went online this time and I got responses. I live in Palestine, and then I would have had to go to Tyler which is miles from me. So, to be able to do it in my bedroom was a plus for me. I could sign the documents over the phone. They had a way of verifying the bank account that I had the information that possibly nobody else would have, so it made it easy for me to do it. Based on my income and everything I had, it had said I was approved for 660. But then it went down to half of that, which was a personal loan, and I can understand that. It all seemed to be reasonable for me and I didn't wanna borrow more money than I needed. I would recommend them as it was pretty hassle-free.

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    TitleMax
    Response from TitleMax

    Hi Frances! We are glad we could help. Let us know if you need anything else.

    Verified purchase
    StaffLoan Process

    Reviewed Nov. 1, 2021

    TitleMax had some of the best reviews. Getting a title loan from them was pretty easy. It didn't take long either. I worked with an excellent representative. TitleMax did a good job.

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    TitleMax
    Response from TitleMax

    Thanks for your feedback, Michael! Please let us know if you need anything else.

    Verified purchase
    Punctuality & SpeedLoan Process

    Reviewed Nov. 1, 2021

    I took a car loan out from TitleMax and the lady I worked with was very sweet. The lending process was fast. I was approved before I left.

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    TitleMax
    Response from TitleMax

    Glad we could help you, Brittany! We appreciate your business. Let us know if you need anything else.

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 31, 2021

    I live right down the street from TitleMax and the people there were great. They got good customer service, and they helped me a lot.

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    TitleMax
    Response from TitleMax

    Thank you for sharing your recent experience, Christina. We appreciate your feedback.

    Verified purchase
    Staff

    Reviewed Oct. 31, 2021

    We've always used TitleMax with our titles before. So, we just wanted to stay with who we knew. Their reps were nice. It takes a little while for everything to go through, but it was fine.

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    TitleMax
    Response from TitleMax

    We appreciate your business, Jennifer! Please let us know if you need anything else.

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Oct. 30, 2021

    When I talk to people in Big Spring, they're fine but I don't like the online deal because if you're applying for a loan and then you get over there, and then you find out you're not approved for it. Somebody called me from TitlemMax, and they told me that I was preapproved for $1,000. I got over there, and they didn't approve me. I wound up having to do a title loan. The process took just about 45 minutes. I just took the title. Then they took pictures of my vehicle. I wound up just getting $560. Overall, TitleMax got friendly people there.

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    TitleMax
    Response from TitleMax

    Thank you for your feedback, Oliver. We appreciate your business!

    Verified purchase
    Customer ServiceTechPriceStaffLoan Process

    Reviewed Oct. 30, 2021

    I needed help and I called the other providers, but they were so eager to rush me off the phone. I spoke to a person from TitleMax, Amanda, and she was so nice to me on the phone. They only had an hour before they closed and she wasn't trying to rush me off the phone. She was trying to explain to me. Then, when I got there, she was busy with somebody else, so Vicky got up and introduced herself and she started helping me and explaining to me. I really liked it. She even explained all my finance charges. She explained everything to make sure I was comfortable before I decided to take the loan. I really did like that because most people will not tell you what it is. Everything went great. She was very polite about everything. If I didn't understand something, she showed it to me and then explained it, and I continued from there. I would refer TitleMax to anybody.

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    TitleMax
    Response from TitleMax

    We are glad you had a pleasant experience, Valentina! We appreciate your business. Let us know if you need anything else.

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    Punctuality & SpeedStaffLoan Process

    Reviewed Oct. 29, 2021

    It took two months to get the loan. It was a quick process. Their people seem good and friendly.

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    TitleMax
    Response from TitleMax

    Thank you for your feedback, Ben. Let us know if we can help in any way.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Oct. 29, 2021

    TitleMax was close to my house. Their rep was awesome, and she was really friendly and easy to communicate with. TitleMax had a pretty fast lending process. They were able to load the funds into my debit card. She even offered a check, but there were a lot of options on ways you can get the money. I thought it was pretty cool and smooth.

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    TitleMax
    Response from TitleMax

    Thanks for sharing your recent experience, Shavelle! We appreciate your business and are glad we could help.

    Verified purchase
    Staff

    Reviewed Oct. 28, 2021

    I like TitleMax. It was my first time going with them and the service was good. The rep was nice and she helped me.

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    TitleMax
    Response from TitleMax

    Thanks for your feedback, Elester. Let us know if you need anything else!

    Verified purchase
    Staff

    Reviewed Oct. 28, 2021

    It was good service that I got from TitleMax. The rep I dealt with was very nice and kind. He was very generous.

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    TitleMax
    Response from TitleMax

    We are glad you had a great experience at TitleMax, Patricia! Thank you for your feedback and we hope to see you again soon.

    Customer ServiceSales & MarketingPricePunctuality & SpeedStaffBillingLoan Process

    Reviewed Oct. 27, 2021

    The Title Max title loan experience is the worst decision I ever made. I promise the company doesn't care about people in need of funds. The amount I was quoted for my SUV was not what I received. When you ask for less money, the representative gives you a coupon for more money. I read over the terms and conditions which seemed a little confusing. The paperwork came up on a screen that provides certain copies.

    My loan amount request was $600 and I was persuaded into borrowing $1,200. Stay away from the coupon offers. The title loan terms could've been explained a little better. I didn't have any experience with a title pawn and I think that's how Title Max got over on me. I should've asked more questions than I did. A few weeks after the loan, I lost the income I needed to pay on the loan. There were numerous phone calls reminding me that I needed to make a payment. I was late on one of my payments had to pay a little more. I thought that with my payments being one hundred dollars and come change a month after 12 months I would be finished with the $1,200. No, I ended up paying $4,000 after everything was over with because the loan started over every 30 days.

    The day I came in to pay off the loan the representative had a promotion to borrow more money. I politely turned down the offer for more money. The title went to the location and not to my home address. Then, the representatives gave me a bag with a Welch's drink and a bag of popcorn as a celebration for paying the loan off. One would think after all of the money I gave the company they could've gave me some AirPods or something. P.S. The company sends mailers with your entire name on the envelope or card most companies have just a first and last name.

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    TitleMax
    Response from TitleMax

    Nicki - thank you for reaching out about your experience. We value your feedback. Please feel free to reach out to our customer resolutions hotline at 1 (800) 804-5368. From there we can contact the appropriate parties and work through any issues.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Oct. 27, 2021

    The lending process took a minute but it went smoothly. It was a fast and friendly experience with the rep. Working with TitleMax helped me out financially a little bit.

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    TitleMax
    Response from TitleMax

    Thanks for your feedback, Myra! We appreciate your business and hope to see you again soon.

    Verified purchase
    Staff

    Reviewed Oct. 27, 2021

    I had an excellent experience with TitleMax. Their professionalism was very good. They were also very helpful.

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    TitleMax
    Response from TitleMax

    Hi Alicia! We are glad you had a pleasant experience at your local TitleMax. Let us know if you need anything else.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Oct. 26, 2021

    The lending process was quick. It took about 20 minutes. The lady was also very friendly.

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    TitleMax
    Response from TitleMax

    Thank you for your feedback, Anissa! We appreciate your business.

    Verified purchase
    Loan Process

    Reviewed Oct. 26, 2021

    TitleMax is a great place. I did the title loan and the lending process didn’t take that long. I had to have my title and my ID and the lady had to take pictures of the vehicle all the way around. She was good and I was very pleased with the service. She was doing three people at one time and she was running around like a jackrabbit in and out.

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    TitleMax
    Response from TitleMax

    Thank you for your feedback, Ilay - let us know if you need anything else!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Oct. 25, 2021

    Their service has been great. The rep I worked with has been very courteous and fast. I would recommend them. They're very professional.

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    TitleMax
    Response from TitleMax

    Thank you for your feedback, Teresa! We appreciate your business.

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 25, 2021

    The customer service at TitleMax was great and the lady was very professional. It took a little bit to do the process but it wasn't bad because she was so nice.

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    TitleMax
    Response from TitleMax

    Thank you for your feedback, John! We appreciate your business. Let us know if we can help with anything at all.

    Verified purchase
    StaffBillingLoan Process

    Reviewed Oct. 24, 2021

    I got a title loan from TitleMax and the process was simple and easy. It took about 45 minutes. I was in a bind and TitleMax helped me out a lot. It is the best place to go. They explain everything from start to finish on everything, how it's going and how you do it and how you make your payments.

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    TitleMax
    Response from TitleMax

    We are glad you had a great experience, Shaquisha! Let us know if we can help you with anything else.

    Verified purchase
    StaffLoan Process

    Reviewed Oct. 24, 2021

    I had done a loan with TitleMax before. I decided to go back because I enjoy their service. The rep I worked with was nice. The lending process was good, too. It took about 30 to 45 minutes to complete the loan. They helped me out in the time when I really did need it.

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    TitleMax
    Response from TitleMax

    Thank for you sharing, Karen! We are glad we could help. Please let us know if you need anything else.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Oct. 23, 2021

    I was referred by my sister to TitleMax. They were really kind and polite. They didn't give me any runaround. It was very convenient for me and fast, too. They were very professional, clean, generous and nice. I would definitely refer anybody to them.

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    TitleMax
    Response from TitleMax

    Thank you, Cynthia! We are glad you had a pleasant experience at TitleMax.

    Verified purchase
    StaffBilling

    Reviewed Oct. 23, 2021

    I went inside the store and Alicia, the rep, was the only person in there. She had a few people in front of me so I was there for about an hour. She was cool. TitleMax helped me pay off my bills.

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    TitleMax
    Response from TitleMax

    We appreciate your business, Jamie! Let us know if you need anything else.

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Oct. 22, 2021

    I will pay TitleMax off because eventually they’ll let me borrow more. But that was my last loan. This time took a little longer because of the approval because it was three people but it was a 7-star customer service from the rep. The man gave me some knowledge so that was great and everything went swell.

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    TitleMax
    Response from TitleMax

    Thank you for your feedback, Enrique! Let us know if you need anything else.

    Verified purchase
    StaffLoan Process

    Reviewed Oct. 22, 2021

    My daughter had done a loan from TitleMax and she referred me. I got a car loan and my experience with the rep was fine. I really like his hospitality. Everything was wonderful, excellent and on point.

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    TitleMax
    Response from TitleMax

    Thank you, Bernita! Let us know if we can help you with anything at all.

    Verified purchase
    StaffLoan Process

    Reviewed Oct. 21, 2021

    I got a personal loan from TitleMax and the process took about 35 minutes. They gave me what I needed and the rep was fabulous.

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    TitleMax
    Response from TitleMax

    We appreciate your business, Laquita! Let us know if we can help you with anything else.

    Verified purchase
    Customer Service

    Reviewed Oct. 21, 2021

    The customer service of TitleMax was great. It didn't take too long. They got straight to the point and handled their business. They did what they had to do to make me happy and get me out of there. Everything was perfect.

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    TitleMax
    Response from TitleMax

    Hi Jarod! We are glad you had a pleasant experience. Let us know if we can help in any way.

    Verified purchase
    Staff

    Reviewed Oct. 20, 2021

    The process with TitleMax didn't take long, and the rep I worked with is very friendly. He’s very thorough. He explained everything to me. Some people try to go and get you to put yourself in situations, but he was very professional. Overall, TitleMax shows a lot of empathy. They were really good.

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    TitleMax
    Response from TitleMax

    Thank you, Latrelle! We appreciate your feedback.

    Verified purchase
    Customer ServiceTechStaff

    Reviewed Oct. 20, 2021

    Everything was great. The representatives were well-mannered and very respectful. The rep I worked with was very on point in detailing how to handle everything. Working with TitleMax helped me a lot. Right now, it pulled me out of a jam with everything that's going on and just so happened I had to have some work done on my house and everything was push come to shove. They kept my head above water. However, I noticed when the representative was trying to do my barcode, his equipment wasn’t up to par. He was able to do what he needed to do, but when he was trying to get the VIN, it wasn't showing up as clearly. But when we took it with our personal phone, it came out better. Other than that, everything was spot-on. He was 110% on what he needed to do to try to make things work.

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    TitleMax
    Response from TitleMax

    We appreciate your feedback David and are so glad we could help you. Let us know if you need anything else!

    Verified purchase
    Punctuality & SpeedRefunds & PayoutsStaffBillingLoan Process

    Reviewed Oct. 16, 2021

    I was needing help with my rent and my mama told me about TitleMax. I went over there and tried out their car title loan. I had to have my ID, job, references, identification number, and license. They then came and took pictures of the car. The process was very quick. The people were really nice and I love the fact that they worked with me because most places around here won't work with you like that. So far, TitleMax has done me well. I'm gonna do them just as well and make sure my payments and everything are good and on time. TitleMax did me a huge favor and saved me from not being able to pay my rent.

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    TitleMax
    Response from TitleMax

    We are so glad we could help you, Kaylie! Thank you for your feedback and let us know if you need anything else.

    Verified purchase

    Reviewed Oct. 15, 2021

    Everything was real great. TitleMax got me through when I really needed it at an important time in my life.

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    TitleMax
    Response from TitleMax

    We are so happy we could help you out, Tarsha! Let us know if you need anything else.

    Verified purchase
    StaffLoan Process

    Reviewed Oct. 14, 2021

    On the day I was at the store, there were about three people there and only one person was helping us all. She did good but it could have been better if more people were there. She went out and walked around my car and took pictures and looked at the mileage. The whole process took about 45 minutes. If someone has a car title, they should go with TitleMax because it's easier. To me, it's better than the payday loan because you don't have to go through all the rigmarole.

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    TitleMax
    Response from TitleMax

    Thank you for your feedback, Clinton! We appreciate your business. Let us know if you need anything else.

    Verified purchase

    Reviewed Oct. 12, 2021

    The process went smooth. It was a great experience. I understood everything. They were great.

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    TitleMax
    Response from TitleMax

    We appreciate your feedback, Aketta. We appreciate your business and let us know if we can help with anything else.

    Verified purchase
    Customer Service

    Reviewed Oct. 3, 2021

    They told me if I wanted to come in and pay, I could call the day before they take the transaction out. I did just that, but they didn't do it. I ended up paying a $35 nonsufficient fund, so I wasn't too happy. But other than that, my experience was fine.

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    TitleMax
    Response from TitleMax

    Hey Terry, thank you for the feedback and we apologize for the inconvenience. We encourage you to reach back out to your store and maintain an open line of communication with us so we can better assist you. Please feel free to reach out to us at 1 (800) 804-5368 if you have any further issues.

    Verified purchase
    Punctuality & SpeedLoan Process

    Reviewed Oct. 2, 2021

    Getting the loan was a very easy and quick process. The only issue I had was the waiting process. I was in there for about four hours.

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    TitleMax
    Response from TitleMax

    Lanessia, thank you for your feedback. We're sorry to hear that your experience wasn't as good as it could have been. We appreciate your business and please let us know if we can help with anything further.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Oct. 1, 2021

    I did the process online and it was pretty fast and easy. They were friendly people.

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    TitleMax
    Response from TitleMax

    Thank your for your feedback, Priscilla! We are glad our online process was beneficial to you. Let us know if you need anything else!

    Verified purchase

    Reviewed Sept. 30, 2021

    I used TitleMax six years ago. The overall lending process this time took an hour.

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    TitleMax
    Response from TitleMax

    Thanks for your feedback, Shanna! Let us know if we can help you with anything else.

    Verified purchase
    Customer ServiceTechPunctuality & SpeedStaffLoan Process

    Reviewed Sept. 29, 2021

    TitleMax was closer to my job. I’m a small contractor in the apartment complex across. They're in Memphis. And they were somebody who can loan some money. The young lady was professional and said we were a perfect fit. I got a vehicle she could lend me some money on, so she did. She got the job done. She and the office followed up on me, on another call that came in. After I borrowed that money, I lost my brother - my best friend. It was a tough minute for me. I'm not broke-broke, but I had a $5,000 payroll I had to get out. My checks were coming every 45 days, and sometimes they were late. The lady just looked at what I had to offer and said she could lend me money on it.

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    TitleMax
    Response from TitleMax

    Thanks for your feedback, William. We're so glad we could help. Please let us know if there's anything we can do for you.

    Verified purchase
    Staff

    Reviewed Sept. 28, 2021

    The process took a day or so. I had to go to the DMV and add TitleMax to my registration to my title. I didn’t know that part I had to do. I just thought I took my title, then that’s how it works. Other than that, the rep was nice and very understanding. And he broke everything down for me to understand.

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    TitleMax
    Response from TitleMax

    Thank you for your feedback, Amon - we appreciate your business!

    Verified purchase
    Punctuality & SpeedStaffBillingLoan Process

    Reviewed Sept. 27, 2021

    When I first got my title loan, I stopped paying them off because my car got totaled. But TitleMax still let me get another loan. The North Broadway St. store in Knoxville, Tennessee is who I go through and they are great people. I was there for an hour and a half. But the longest process was where they had to take pictures of the car, and we had to wait for approval through another company. It helped me when I needed the money. And the reps were very helpful. The payments are a bit high, but they told me they would start going down.

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    TitleMax
    Response from TitleMax

    We appreciate your business, Brittany! Thank you for your feedback.

    Loan Process

    Reviewed June 25, 2021

    I have been a customer of TitleMax in Las Vegas Nevada Henderson Nevada also for 5 plus years. They have recently changed their lending practices and now pretty much force you to get a bank account from some Bank in Alabama and so you have another bank account and a debit card to withdraw your funds. That is absurd and that is unnecessary. The drama that I had to deal with my last loan was so absurd that I will never borrow again at TitleMax, especially in Las Vegas you have a title you want cash. If they cannot give you cash then they should give you a check or you could run to their bank and cash it. I do not need another bank account. I do not need another debit card. I am so disappointed in this practice that you've lost a good customer.

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    TitleMax
    Response from TitleMax

    Karen, thank you for reaching out about your recent experience. We value your feedback and would like to learn more. Please feel free to reach out to our customer resolutions hotline at 1 (800) 804-5368. From there we can contact the appropriate parties and work through any issues.

    Verified purchase
    Punctuality & SpeedStaffBillingLoan ProcessRates

    Reviewed May 21, 2021

    I wish to bring to your attention the series of events concerning the loan company TitleMax of California. On July 12, 2018 the date that the loan from TM was originated, the employee named Oscar knew two things before anything was assigned or agreed to. One: my Mother was legally blind due to an incorrect cornea implant, which means she could not see at all nor could she drive. Two: She was in severe back pain about to have laminectomy surgery just a few weeks later. The pain was so great that she was in no condition to make any sort of decisions.

    Now the reasoning behind the loan at the time is that we were trying to move into a downstairs apartment which ultimately fell through and a decision was made to move to Arizona from California. I do wish to bring to your attention that she tried in vain to renegotiate the terms of her loan (monthly payments), however TitleMax chose not to, which would make it difficult to purchase groceries or eat for that matter. What bothered her was that neither TitleMax nor its employee Oscar notified her of a class-action lawsuit with the state of Ca over not informing its clients of the exorbitant interest rates.

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    Customer ServiceStaffBillingLoan ProcessRates

    Reviewed May 17, 2021

    TitleMax gave my husband a loan on our truck of which I am also the owner of. I was unaware. My husband’s work was sporadic due to covid and he was trying to get bills caught up without stressing me out. We had a prior loan with TitleMax on the same vehicle. I was with him the first loan as I am an owner. I asked if I should sign the loan docs. They said no, only one person per doc. We paid the loan off.

    That said when my husband went to get the 2nd loan he knew he could get it without me there and he was hoping he could get the bills and loan taken care of and alleviate stress. I just found out because I wanted to sell the truck and he told me about the loan. Now there is a lien on a car I also own. Now they have the title, we owe a huge amount of money with interest and are having to fight it through the BFI and having to get a lawyer as I had no part in the loan and I am the first owner on the title. Today when I called TitleMax they accused my husband of fraud and said if I pursued action he could get into trouble. Yet they gave him the loan under fraudulent terms. After being threatened today I remain committed to fighting this.

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    Customer ServiceStaffLoan Process

    Reviewed April 26, 2021

    I really appreciate Ms. Chantera ** for patiently helping me get the loan that I needed. I didn’t know anything about TitleMax. This was a first time experience. I was nervous about the loan because I have an older model car but she didn’t give up. She got me approved and the right amount I needed. It was greatly appreciated and great customer service!

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    Punctuality & SpeedRefunds & PayoutsLoan Process

    Reviewed March 22, 2021

    Don't go there. I just paid my title loan with my debit card and they didn't give my title. They said I have to wait 7 more days for their bank to clear that amount even though my bank already paid them. That's **.

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    Sales & MarketingPricePunctuality & SpeedStaffBillingLoan ProcessRates

    Reviewed Jan. 17, 2021

    I went to TitleMax in Amarillo, Texas to get money to help with my son's burial expenses. Title Max made me an offer but I found out quickly just how wrong I was to sign those paper.

    1st. The loan amt. I signed for and what I actually received was very different.

    2nd. The missing money from my loan was split by the staff. The check was cut for 40 dollars short of one thousand.

    3rd. I had spoke in length about paying the loan off early would eliminate the finance charges and all the interest. I asked twice. They assured me it was correct. If I pay the loan off before the first payment is was I would not have to pay interest. Well that only applies when you pay off the loan in 24 hr. I am finally debt free from Title Max but the manager Jennifer has started to harass me by sending notices of sale for my car despite the fact everything is paid. Why do you keep sending this stuff.

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    TitleMax
    Response from TitleMax

    We value your feedback with TitleMax and would like to learn more. Please feel free to reach out to our customer resolutions hotline at 1 (800) 804-5368. From there we can contact the appropriate parties and work through any issues.

    Customer ServicePunctuality & SpeedRefunds & Payouts

    Reviewed Jan. 14, 2021

    I did not receive exactly what I paid for so I am hoping they get back to me with what I was searching for since I paid a large amount. So I am still waiting for my full report that I paid for. I did get a response that they would get back to me so I'm hoping it's soon.

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    TitleMax
    Response from TitleMax

    We value your feedback with TitleMax and would like to learn more. Please feel free to reach out to our customer resolutions hotline at 1 (800) 804-5368. From there we can contact the appropriate parties and work through any issues.

    Verified purchase
    StaffLoan Process

    Reviewed Dec. 22, 2020

    I got a car loan and the process just took a few minutes. It made me happy. I had an enjoyable and great time with the rep. TitleMax was great and they were friendly. They help you out and work with you.

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    TitleMax
    Response from TitleMax

    Hi, David. Your feedback is highly appreciated. Thank you for the review!

    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed Dec. 19, 2020

    The lending process with TitleMax took about two hours. The computer system was moving slow but other than that, it was alright. I had experience with a loan company before, so I knew what to expect. The reps were friendly and TitleMax is a good place to borrow from. But I gotta see in the long run how this plays out because each month, it adds a percentage on to your balance. TitleMax is helpful at the moment but no one never really wants to get a loan. Other than that, you know what you sign up for.

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    TitleMax
    Response from TitleMax

    Teotea, thank you for taking the time to submit a review. We really appreciate it!

    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed Dec. 19, 2020

    I was trying to find out was a title loan was about. I called someone but they weren't answering at all. TitleMax was my second choice but I'm glad I went with them. Their rep Regina was very helpful. It was around 6:45 and she waited for me to get there. She was the one who did the whole process for me.

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    TitleMax
    Response from TitleMax

    Thank you for your feedback, Sonia. We're so glad that Regina was able to help you and answer all your questions! We appreciate your business and hope to see you again soon!

    Verified purchase
    StaffLoan Process

    Reviewed Dec. 18, 2020

    I got a loan from TitleMax on my car title. I like the way you pay it out. The lending process was fantastic. It took about 30 minutes. If I had kept my mouth shut, it would probably be less shorter than that. The girl was really good at what she did, and she knew exactly what I was looking for. She took pictures of the car and she got the title. I'd tell others that TitleMax would be a good place to start.

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    TitleMax
    Response from TitleMax

    Thanks for reaching out, Roy . We're so happy that our staff was able to help you. We appreciate your business and hope to see you again soon.

    Verified purchase
    Punctuality & Speed

    Reviewed Dec. 18, 2020

    The lady I worked with at TitleMax on Park Way was really nice. The application took a while but she told me there would be like a 45-minute wait. It had been going like that all day. She had prepared me for the wait.

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    TitleMax
    Response from TitleMax

    Hi Yolanda, thank you so much for your feedback. We appreciate your business. Let us know if we can do anything further.

    Verified purchase
    Punctuality & SpeedStaffRates

    Reviewed Dec. 17, 2020

    I needed a little bit of extra money to finish the roof on my house. I was passing by TitleMax one day and I went in there to get a little bit more to take care of my home. Everything was great. The person I worked with was efficient. She did her job. Everything was quick but because the rates were too high, I don't think I'll do it again.

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    TitleMax
    Response from TitleMax

    Hi, Lubrodette. Your feedback is highly appreciated. Thank you for taking the team to leave a review!

    Verified purchase
    StaffLoan Process

    Reviewed Dec. 17, 2020

    There was a TitleMax closer to me than anybody else. I got a car title loan. The process took about an hour. Everything went fine. The rep did her job like she was supposed to. She was really courteous.

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    TitleMax
    Response from TitleMax

    Hey Gerald, we're so glad you had a great experience. Let us know if there's anything else we can do for you.

    Verified purchase
    Staff

    Reviewed Dec. 16, 2020

    The person that I worked with was really good at what he did. He took care of business and took care of me. The process took about an hour. He was trying to get it approved and that's what took most of the time.

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    Verified purchase
    Punctuality & Speed

    Reviewed Dec. 16, 2020

    TitleMax's overall lending process was easy. They do everything, and they are fast enough. If you need fast money, go to TitleMax.

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    Verified purchase
    Refunds & PayoutsStaffBillingLoan Process

    Reviewed Dec. 15, 2020

    TitleMax helped me out a lot. They extended my pay when I needed to pay my bills and the timing that I got my loan was good.

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    Verified purchase
    StaffBilling

    Reviewed Dec. 15, 2020

    The rep at TitleMax was so polite and very friendly. He went over every step with me and told me my payments each month. I recommend somebody just to go to him. I enjoyed my experience with TitleMax and I'd go back if I need to.

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    Verified purchase

    Reviewed Dec. 14, 2020

    The overall lending process took 45 minutes and the female that I dealt with was very nice.

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    Verified purchase
    StaffLoan Process

    Reviewed Dec. 14, 2020

    It was a great experience and they helped me get a loan that I really needed. I'd like to refer someone to TitleMax.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Dec. 13, 2020

    My experience with TitleMax was quick, easy and very helpful. They were able to help me with what I was looking for. I just needed some help because I had gotten robbed.

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    Verified purchase
    StaffLoan Process

    Reviewed Dec. 13, 2020

    My son told me about TitleMax. I heard that they are the best and the most fair and faithful. I got a car title loan. The lending process was excellent. It took about 30 minutes. They took pictures of my car, and everything was okay. Their reps were very professional. The loan helped me a lot, and I am grateful for them to give me that loan. I was satisfied. My experience with them was very good. If you want to go anywhere, go to TitleMax.

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    Verified purchase
    Customer ServiceContract & TermsPunctuality & SpeedLoan ProcessTimeliness

    Reviewed Dec. 12, 2020

    Getting a title loan from TitleMax was an easy process. My case took a bit longer than usual because I recently purchased a vehicle, so I had to still switch the title under my name, but I got that done. And then once that was done, everything went by quickly and smoothly. Good customer service. The only thing that discouraged me was the amount.

    They were about to close within an hour. So, I was like, "You know what? It's fine. I'll just go ahead and settle with what I was told." I was told that I could redo the process again and see if I can get more. I asked if I could be approved for more, if I could go back the next day, get the difference and redo the paperwork. But I was told that I couldn't do that. That I would pretty much have to restart everything and not take the amount that I needed at the moment. I know I could have gotten approved more, but with the scenario that I was in, I need to just get what was there and go. But I feel I should be able to somehow refinance and take the difference of what I was approved for compared to what I took originally. Most places are not like that. They will allow you to refinance and take the difference, and then just rerun those numbers and paperwork until an agreement has come to.

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    TitleMax
    Response from TitleMax

    Thank you for your feedback, David. If you have any additional questions about your account, please reach back out to your local store to see if they can help you get the funds you need. We appreciate your business and hope to see you again soon.

    Verified purchase
    StaffLoan Process

    Reviewed Dec. 12, 2020

    I told TitleMax that I wanted a personal loan money and they approved $800. The lending process was wonderful and I was impressed with them. The total process took less than 15 minutes. Working with TitleMax helped me to solve a problem. I will refer them. They are very nice.

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    Verified purchase
    Punctuality & SpeedStaffBilling

    Reviewed Dec. 12, 2020

    The dude at TitleMax that helped me out was really helpful. He made it really comfortable. It was a last minute thing. I had to get it done for an unexpected bill that popped up. He made it as quick and easy as possible. I would definitely recommend going to him.

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    Verified purchase
    StaffLoan Process

    Reviewed Dec. 11, 2020

    Both of the employees there were very helpful. They were nice and told me everything that I needed to know. They suggested a different bank that I should switch to, to think about. Also, the rep I worked with explained everything and told me about the different types of loans that they do. I had a really good experience with them.

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    TitleMax
    Response from TitleMax

    Thank you for reaching out about your recent experience. We're so glad our staff in Knoxville, TN were about to assist you. We appreciate your business and hope we see you again soon.

    Verified purchase

    Reviewed Dec. 11, 2020

    The process at TitleMax is great. I was able to complete it in about 30 minutes.

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    Verified purchase

    Reviewed Dec. 11, 2020

    Everything was perfect with TitleMax. We appreciate it.

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    TitleMax
    Response from TitleMax

    Thank you Armando, we appreciate your feedback. Thank you for your business and we hope to see you again soon.

    Verified purchase
    Customer ServiceLoan Process

    Reviewed Dec. 10, 2020

    It was good customer service from TitleMax and the total process of getting a loan took 20 minutes.

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    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed Dec. 10, 2020

    TitleMax has a great lending process. I got a personal loan for 300. The girl I dealt with was a really good person. I was at work when I found out about it, and she waited for me until I got off of work. Then I drove from Killeen to Copperas Cove because they had extended hours because of the COVID stuff and the holiday stuff. She explained everything. She did a wonderful job. TitleMax did their job and they were very professional. It was a good experience.

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    Verified purchase
    Customer ServiceTechStaffLoan ProcessTimeliness

    Reviewed Dec. 10, 2020

    We did a title loan. TitleMax was the first one I called and when I talked to the lady, she seemed to know what she was talking about, so I went with her. The girls up there were good and the lending process was easy. We had to have the title for the car, our ID and our income statement. They emailed, and then it came back and we were approved. TitleMax helped us when we needed it. I recommend them to someone that came the next day to get a loan too.

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    TitleMax
    Response from TitleMax

    Carla, thank you for reaching out about your recent experience. We're so glad our team in TX could assist you. We appreciate your business and hope to see you again soon!

    Verified purchase
    Punctuality & SpeedStaffBilling

    Reviewed Dec. 9, 2020

    A friend of mine said that TitleMax was great to work with, that I could get a title on there, and that it wasn't as bad as I thought it would be. The process was quick and painless. The rep asked me how much of a payment was I looking for, I said I could do about 400 a month, and that fit right in with everything. It was a very nice experience.

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    TitleMax
    Response from TitleMax

    Thank you for your feedback, Angela! We train our employees to provide a high level of customer service and we're so glad you experienced that. Please let us know if we can help with anything else.

    Verified purchase

    Reviewed Dec. 9, 2020

    I like the way they tend to me and they were really good with me. Everything was perfect and I would recommend TitleMax to my friends.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 9, 2020

    A friend told me about TitleMax and when I signed with them, the process was pretty good and quick. It took an hour to complete and right now, we’re just waiting on the people to send the paper back. But they were very professional and they had great customer service.

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    TitleMax
    Response from TitleMax

    Thank you Jasmine, we appreciate your feedback. We're so happy that our staff in Birmingham were able to help you. Thank you for your business and we hope to see you again soon.

    Verified purchase
    Loan Process

    Reviewed Dec. 8, 2020

    I applied for a car title loan with TitleMax and it was easy. The lady that was there was nice too. It’s a good experience.

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    TitleMax
    Response from TitleMax

    Thank you Raven, we appreciate your feedback. We're so glad our staff in Mobile were able to answer all your questions. Please let us know if we can help with anything else.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Dec. 8, 2020

    The lending process took a little bit longer than expected. The rep had to keep waiting for people to send back things and stuff like that. It took almost an hour. But other than that, it was okay. The rep was really nice and I liked it.

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    Verified purchase
    Refunds & PayoutsStaffLoan Process

    Reviewed Dec. 8, 2020

    I know friends and family who dealt with TitleMax in the past and they didn't really have a problem with getting a loan from them and getting the money back. I went with them as well and everything was really great. The employee that helped me was really nice and I didn't have to go through a lot of red tape, which makes me want to do business with them again. With COVID going on right now and with the holiday season coming in, I was very fortunate that I was able to go and get a loan from them.

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    TitleMax
    Response from TitleMax

    Thank you Jerome, we appreciate your feedback. We're glad that our staff was able to help you and answer all your questions! We appreciate your business and we hope to see you again soon!

    Verified purchase

    Reviewed Dec. 7, 2020

    I was in town, passing by, and TitleMax was local, so I went with them. Their lending process was pretty easy and I was in and out of there within four to five minutes to an hour.

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    Verified purchase
    StaffLoan Process

    Reviewed Dec. 7, 2020

    TitleMax is a great place. They're helpful people and the rep was very nice. Getting a loan was easy too.

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    Verified purchase
    Staff

    Reviewed Dec. 7, 2020

    TitleMax did a good job. The whole procedure went smoothly. The gentleman that helped me was very nice. He was all about explaining everything to me, and it was the speediest thing, so I was well pleased.

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    Verified purchase
    Staff

    Reviewed Dec. 6, 2020

    I was having issues with my checks and then using them every time I get paid. I just needed to get some Christmas shopping out the way and get new tires for my car. I went online and checked out the reviews first. I went with TitleMax and I worked with Evan. He was wonderful. He helped me get right in and out in a timely manner. Any questions I had, he answered with no problem. He wasn't trying to rush me up out of there. I like how TitleMax got things going right now.

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    Verified purchase
    Punctuality & SpeedStaffBillingLoan Process

    Reviewed Dec. 6, 2020

    I've had a loan through TitleMax before. It has helped me be able to pay off a bunch of big headaches and just get one small payment. This time, it went great. The lady that helped me was really nice and helpful. She explained everything. She had patience with me too. The process took me an hour, but I had to leave in the middle and go pick up my son from a dentist appointment. Everything was ready by the time I got back. I was completely satisfied.

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    Verified purchase
    Staff

    Reviewed Dec. 6, 2020

    When I signed up with TitleMax, their reps seemed kind of pushy and it took about 45 minutes. But the lending process is about 23 months for me and it was really good.

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    Verified purchase
    StaffBillingLoan Process

    Reviewed Dec. 5, 2020

    The representatives over at TitleMax were very polite and explained to me the payments. They were friendly, too. I got a car title loan. It took a while, but everything’s good. TitleMax should keep doing what they're doing.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 5, 2020

    When we called, the staff was friendly so we decided to go over there and deal with them. I worked with this guy who was the manager and he was nice. He made everything cool for me to understand. It was good. Everything was easy.

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    Verified purchase

    Reviewed Dec. 5, 2020

    The process was really easy. Overall, a very good experience.

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    Verified purchase
    Loan Process

    Reviewed Dec. 4, 2020

    Getting a car title loan at TitleMax took not even 30 minutes. It was an in and out. This is the first time I've ever done anything like this, and the experience, overall, was good.

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    Verified purchase
    Customer ServicePunctuality & SpeedRefunds & PayoutsStaffLoan Process

    Reviewed Dec. 4, 2020

    I paid my first vehicle off a few months back and got hard out for some cash and I went to TitleMax. The process went pretty quickly. I brought in everything I needed, I got my loan and I was out of there. Their system was going kind of slow that day, so it took a little longer than usual. We were probably there probably a little bit over an hour. The lady who assisted us was real nice. The customer service is good. We talked through the whole process and when she got done, she gave me my instructions with my card and we were on our way. TitleMax helped me in a real time of need and they didn't give me any hassle about anything.

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Dec. 4, 2020

    TitleMax was persistent and called twice and made an offer with us. We got a title loan and the process was good. The rep was very thorough, respectful, and friendly.

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Dec. 3, 2020

    TitleMax had very good customer service. The lending processor was very nice. I got a car title loan from them and it really helped. I appreciated them when I got it because at the time, I really needed it.

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    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed Dec. 3, 2020

    TitleMax provided me a car title loan and the experience was quick, efficient, and friendly. The rep was very informative. He broke everything down and I understood what I was signing.

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    Verified purchase
    Punctuality & Speed

    Reviewed Dec. 3, 2020

    The lady was great. She handled everything perfectly. The process took about 20 minutes which is a little longer than normal because the system was slow. Other than that, everything was smooth.

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    Verified purchase
    Refunds & PayoutsStaffBilling

    Reviewed Dec. 2, 2020

    My cousin was a previous customer at TitleMax, and she was telling me about it. I went to them and the rep was nice. The process was good too. It didn't take long and then I was able to pay my bills.

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    Verified purchase

    Reviewed Dec. 2, 2020

    Our neighbor said she got a good deal from TitleMax. I applied, they asked for my title and my id and they looked at my car. The process took 45 minutes and it was good.

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    Verified purchase
    StaffLoan Process

    Reviewed Dec. 1, 2020

    Working with TitleMax helped. I walked in for a title loan and it went fine. It took 45 minutes and the rep was good.

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Dec. 1, 2020

    I went to the actual location and the customer service was great. The lady that I spoke with was very knowledgeable of what she was doing. She was friendly, and she was very detailed in explaining the process of what needed to be done. The payday loan helped for a short term issue that I needed to get rectified at that particular time, so that went well.

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    Verified purchase
    StaffLoan Process

    Reviewed Nov. 30, 2020

    The process on getting a title loan was good. It took 30 minutes and the rep was great. TitleMax helped me out.

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Nov. 30, 2020

    I just had a newborn and I used TitleMax before. This time, I used my vehicle's title to get a loan and it was easy. The rep was really helpful. I had to call her back and she gave me good service over the phone as well.

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    Verified purchase
    StaffBillingLoan Process

    Reviewed Nov. 29, 2020

    My experience was very pleasant. I had a good interaction with the people from TitleMax. I got a vehicle loan and it helped me pay some bills that I needed to pay that day.

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    Verified purchase
    StaffLoan Process

    Reviewed Nov. 29, 2020

    I had a great experience with TitleMax. I got a car title loan and the process was easy. My interaction with the rep was great too.

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    TitleMax
    Response from TitleMax

    Thank you Nakyha, we appreciate your feedback. We're so glad our staff in Huntsville provided you with great customer service. We appreciate your business and we hope to see you again soon.

    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 28, 2020

    TitleMax reps made me feel comfortable doing the lending process. It was a girl and a guy. When the girl took over when the guy was busy, she didn't even skip a beat. She was very helpful and the process was so smooth. The process took about 20 to 30 minutes. They explained everything to me to the tee and everything was laid out. I didn't have any questions when the process was done. They treated me like I was a good customer. To me, customer service is number one and they have awesome and excellent customer service.

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    Verified purchase
    StaffBillingLoan Process

    Reviewed Nov. 28, 2020

    The TitleMax reps were good. They walked me through the process hand in hand. They do a good job of explaining everything, how it's going to process, what's going to be done, and what's gonna be taken out. Overall, it was a great experience. If I had to do it again, I would. The loan that I got helped me pay off some bills that I really needed to pay and put me back in the positive.

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    Verified purchase
    PricePunctuality & SpeedStaff

    Reviewed Nov. 27, 2020

    TitleMax provided most of the information. They had an example of the quote online. I got a number before I even came, and they’re also nearby. I looked at the reviews of the nearby one, and it was mostly five stars. When I got there, there was someone named Louise who was very easy to work with. The process took 20 minutes, but that was mostly me filling out paperwork. It was quick and easy to do and I was mostly relieved that I got a big enough number that helped me with a situation last week.

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    Verified purchase
    Staff

    Reviewed Nov. 27, 2020

    They offer great service and the reps were nice.

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    Verified purchase
    Punctuality & SpeedRates

    Reviewed Nov. 26, 2020

    This is my first time to borrow, so I didn't ask anybody. I ended up going to TitleMax and I felt like it was the best place. The process went through quick and easy and everything was fine. It has been a week since I went through them. I thought I was gonna pay a high interest rate, but it wasn't high, so that was one positive thing I liked about it. I'm glad I went to TitleMax first. I only had to pay $160 on top of what I borrowed. My mom went with different places to borrow money. She might borrow 1,000 or 800 and she would have to pay 1,500 to 1,400 back.

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    TitleMax
    Response from TitleMax

    Cedric, thank you for reaching out! We value and appreciate your feedback. It is great to hear you had a positive customer service experience. Please let us know if we can help with anything else.

    Verified purchase
    Staff

    Reviewed Nov. 26, 2020

    The representative taught me and helped me a lot. Everything was fine working with TitleMax.

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    TitleMax
    Response from TitleMax

    Thank you for your feedback, Tiffany! We always want to ensure we can provide the best customer service. We're so glad you received this. We appreciate your business and we hope to see you again soon!

    Verified purchase
    Punctuality & SpeedLoan Process

    Reviewed Nov. 19, 2020

    I got a loan and paid it back. 3 years later they still haven’t removed the lien or returned my title. Now I’m out of state and can’t register my car, making it useless. Suing for value of car+loan and damages!!

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    TitleMax
    Response from TitleMax

    We value your feedback with TitleMax and would like to learn more. Please feel free to reach out to our customer resolutions hotline at 1 (800) 804-5368. From there we can contact the appropriate parties and work through any issues.

    Customer ServiceOnline & AppStaffLoan ProcessTransparency

    Reviewed Nov. 2, 2020

    They did help me with making a loan. Before reposting my truck I did update on their app my phone number of which they never called me. Never sent or informed me my truck was to be reposted. Even with the cares act actually had my truck reposted and the tow truck driver back up and hook up my truck while I was sitting in my truck so as to prevent me from leaving the home depot which I was in their parking lot. I told him no which he proceeded to tell me the truck was being taken which is breach of peace at that time. Title max also violated the cares act as well.

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    TitleMax
    Response from TitleMax

    We value your feedback with TitleMax and would like to learn more. Please feel free to reach out to our customer resolutions hotline at 1 (800) 804-5368. From there we can contact the appropriate parties and work through any issues.

    StaffLoan Process

    Reviewed Oct. 10, 2020

    The lovely lady that the Oxford Alabama store were so kind and considerate. Miss Debbie was exceptional and made sure she told me all the details about everything. If you were looking for a loan in Oxford Alabama are around there I suggest you go to the Oxford store and speak with a lovely ladies. They will help you with everything you need help with and are very considerate about others. Thank you ladies for all you do. Thank you.

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    Customer ServiceSales & MarketingStaffLoan Process

    Reviewed Aug. 6, 2020

    I applied for a loan at the Texas City, TX location on Palmer Highway and got very, very good customer service starting from the 1st phone call with Ms. **. She was very detailed about the services Titlemax offered and sent me both a text message with location and did a check up phone call to make sure I received it. When I got to the store, all the representatives on site were just as courteous. And the one who helped me from the start, Ms. ** made sure she personally introduced herself to me. She then went as far as staying after closing just to make sure I had no problem with my funds and make sure my application went through. I strongly suggest Ms. ** get a raise or some type of raise or promotion. She goes above and beyond to help her customers and I was thankful for all her help yesterday.

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    TitleMax
    Response from TitleMax

    Thank you for your feedback, Priscilla. We train our employees to provide a high level of customer service and we're so glad our staff at the Palmer Highway location were able to answer all of your questions. Thank you for your business and we hope to see you again soon!

    Customer ServicePriceLoan Process

    Reviewed June 12, 2020

    I received two title loans from these folks in October and November 2019 unaware of how they do business. They did not make the deal clear to me as to how they were using loopholes in the lending laws to legally rob consumers. All the reviews here must be fake cause nobody would be happy with losing their hard-earned vehicles to these crooks.

    They charge thousands of dollars per month for what they call managing your loan and claim not to be the lender. Then after you've paid all of this to them you realize not one dime has been put to the loan principal. Then they had me go to another town and sign for another term and nothing given to me. The principal balances jumped up thousands of dollars. Then after three months, they claimed I am in default on a 30-day loan that has been going for 8 or 9 months and now have taken my wife's needed work vehicle and are in process of taking my vehicle needed to make a living. We borrowed 18000.00 and paid them approx. 19000.00 and still supposedly owe 23000.00. Now we are being robbed of our vehicles. DO NOT DO BUSINESS WITH THESE PEOPLE!!! WARNING!!!

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    Refunds & PayoutsStaff

    Reviewed May 20, 2020

    I visited TitleMax on airline and the store manager was super friendly, nice, very helpful, Ms Lachell **. She need a raise. One bad thing is my money was stolen. Reported it but can’t get my money back. Sad case. They are no help.

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    TitleMax
    Response from TitleMax

    We are glad you had a positive experience with our team but sorry to hear about the theft. Please let us know if we can provide any details for a police report or an investigation. Please feel free to reach out to our customer resolutions hotline at 1 (800) 804-5368.

    Customer ServicePunctuality & SpeedStaffBillingLoan ProcessRates

    Reviewed April 16, 2020

    Due to covid19 I have been out of work since March 15,2020 of no fault of my own. Per the governor we were forced to close the dr office. I called office and spoke with the GM who showed no empathy or option except give me a few days to pay them. If I haven’t had any income you would think people who care would wonder how you are eating, etc. I called my location to check if I could get an extension or assistance since we have no money, and I was given an indifferent, uncaring response of "There's nothing we can do. You basically should just pay it because interest builds up on late fees. If you want, come visit us." This is not right to the hard working people who work so hard to pay all this money to y’all and I’ve always paid mine early or day of. This is the only loan of bill I have that is not helping at all!

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    TitleMax
    Response from TitleMax

    Thank you for your feedback! We are committed to supporting our customers during this challenging time and appreciate your patience while we try to accommodate as many customers as we can on an individual basis. At this time we are not charging late fees in most states and have stopped involuntary collateral recoveries for the foreseeable future. You can read more about our continuing efforts here: https://www.tmxfinancefamily.com/tmx-talks/covid-19-coronavirus-update-protecting-our-team-members-and-customers-2/. Please continue to reach out to your local store and talk to us so that we can assist you further. We appreciate your business.

    PriceRefunds & PayoutsStaffLoan ProcessRates

    Reviewed April 15, 2020

    The people that work for TitleMax, are very friendly and knowledgeable. However, these loans have interest so high, that you will pay back 3x of what you borrowed. DON'T DO IT!! They do not need to charge that much interest, yet greed requires them to prey on people less fortunate. I think that is horrible and I will NEVER DO BUSINESS WITH THIS COMPANY EVER AGAIN!!! You should not either.

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    TitleMax Company Information

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    Company Name:
    TitleMax
    Year Founded:
    1998
    Website:
    www.titlemax.com

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