
TitleMax Reviews
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About TitleMax
TitleMax is one of the largest title lending companies in the nation, offering car and motorcycle title loans at competitive rates. It strives to provide a superior level of customer service as it helps thousands of people get the cash they need with a title loan. The company has thousands of convenient locations.
Visit www.titlemax.com- Receive up to $10,000
- Get funds in as little as 30 minutes
- No bank account required
- No credit score requirements
- Pawns only available in Georgia
- Loans only available in 14 states
TitleMax Reviews
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Reviewed Dec. 7, 2023
The process took about 20 minutes but the name of the application was spelled wrong. So the bank sent it back and I had to redo it over. But the rep was polite and made sure he helped me get it done. He asked a lot of questions. The rate was a little high, but it was pretty fair.
Reviewed Dec. 7, 2023
I got a title loan and the process was simple and quick. I had money in my hands within an hour. TitleMax helped me with what I had to do. But I don't like how loans work. I've had one before and I almost lost my card due to it. I would never have done this if I hadn't been put in a bind. I'm trying to rebuild my credit right now. It's just a bad time. People should try any and everything possible not to do it. TitleMax better be their last option. I don't like what they do to people and how that whole thing works. They should not be able to charge 191% and me just paying a payment every month, that doesn't even go to the principal of what I borrowed. But the people were nice and I had a good experience.
TitleMax’s service was quick and they got everything done. The rep wanted me to understand what I was doing and did a very good job explaining how everything worked. She wrote down all the numbers because I wanted to know how much the payment was and she ran the numbers like I wanted to and did everything I asked. She made sure to tell me it's good to pay a little bit extra a month to get that principal down.
We’re sorry your experience did not match your expectations, Jordan. We strive to provide the best customer experience and would like to learn more about your recent visit to improve. Please reach out to us at (800) 804-5368.
Reviewed Dec. 6, 2023
The process was great. I had called a couple of places that were telling me that I had to come in to get an estimate. TitleMax was the only one that said I could do it online. I didn't want to come in. I'd rather do it from the comfort of my own home. So, it was great. The reps got me in and out and gave me all the pertinent information. So, I can't complain.
Reviewed Nov. 24, 2023
The lending process through TitleMax was really painless and fast, except for I only got part of my money out and it took me a couple of days to get the rest of it out because it had got a slide rule you had to do. It takes 48 hours in case you want to stop the loan. It all worked out good. I can see their precaution.
Reviewed Nov. 23, 2023
The lending process took two to three hours because Titlemax's system was messed up. Their printer wasn't going on, and the internet was going off. Besides that, it went great. The rate is high, but we needed it, so I don't mind. The loan helped with some issues I had, and paying online is easy.
Reviewed Nov. 23, 2023
TitleMax overcharged. I only borrowed $600 but I got to pay $3,500 back. I am still not getting that. They didn't explain it.
We understand your frustration, Maurice, and we are here to help you. Please reach out to us at (800) 804-5368 so we can work together to resolve any issues.
Reviewed Nov. 23, 2023
TitleMax was good to us. They're decent lenders. The lady was nice. She went out, took a photo of my Jeep, and asked me what I was interested in. The process was straightforward.
Reviewed Nov. 22, 2023
I tried TitleMax and loved them. As soon as the rep put the information in, the money was there right before I left the store. The rep answered all the questions I had and was very nice. At the time, I needed the funds for my other car. That came in handy because Christmas is time coming.
Reviewed Nov. 22, 2023
I did an application and TitleMax evaluated some stuff. I sat down. Took some pictures and verified some IDs, addresses. Also read the paperwork and let me know what the rate would be. It was straightforward. The rep was very good and super quick. She rushed in a good way. She wanted to make sure that I was out of there in a good way. It was a good experience. If you need it and you can work it out and you're responsible enough, that's a good option if you need it.
Reviewed Nov. 22, 2023
The application process with TitleMax was smooth. The rep went through the process on the screen and everything took half an hour give or take. The terms were a little high. When you're dealing with a title loan company, you gotta expect those higher rates. They're just part of the business. I'm gonna try to pay my loan off in 30 days.
Reviewed Nov. 22, 2023
Working with TitleMax went fast and smooth. Their rep had a good attitude. TitleMax has been getting me through these last couple of weeks. So, I appreciate it. If you need to get a loan, use it.
Reviewed Nov. 22, 2023
They helped me a lot. I told them about how I was in a situation where I can't be spending a lot. So, they worked with me to help me get a better deal.
Reviewed Nov. 22, 2023
The application process was easy and the rep that I worked with was on point.
Reviewed Nov. 22, 2023
The whole process was pretty professional, done correctly, and comfortably. There were some things going on with the computer or some error on my application, so we had to do a couple of things. But it took a couple of hours. I literally sat there, waiting for everything to be processed. The rep was a kind lady. She answered everything that needed to be answered. After the process was complete, I got my loan and was able to pay my insurance, so it was great. I'm paying $60 every month for the $300 loan and it is pretty good. They were offering quite a bit more. But I only took what I needed.
Reviewed Nov. 22, 2023
I didn't know the interest was as high as it is and I told the rep that I was a little upset about that. The rate is insane. I could have gone somewhere else for that. I didn't know the underlying amount until the very end and I already signed everything. But everything else was fine. The rep was real sweet and pretty good.
Reviewed Nov. 22, 2023
It was a great experience. It was really fast. The loan officer was really nice. She explained everything.
Reviewed Nov. 22, 2023
I had great service from Concepcion, the processor. The process took about an hour and I was able to access the funds immediately.
Reviewed Nov. 22, 2023
The application process was quick and easy and the customer service was good. They got a good system going.
Reviewed Nov. 22, 2023
Kevin was very nice and respectful. If he said something I didn't understand, he took his time and explained it and made sure I understood before he went to the next thing. That was really sweet. The process took about 45 minutes with that loan. He had to take some pictures at first, and then we had to wait for them to review it but it was really quick. At my job, we get paid on a certain day, but sometimes, I get paid early and I was telling him that, and he said if that occurs and it's around the time that my payment is due, I can call to let them know so I won't get late fees.
Reviewed Nov. 22, 2023
I was asking for less, and TitleMax offered me more. It was a good experience. Their reps were very helpful. They were very kind and considerate and didn’t rush me. I've already recommended TitleMax to several of my friends.
Reviewed Nov. 22, 2023
I got a title loan and it was a pretty smooth process. It ran into a little snag with their verification towards the end but it was okay. Before I left, the rep made sure I was able to register and log in to the app in order to make my payments. She also told me I could call for the payment or bring the payment in if I wanted to. She put the payment on my card and it was really convenient. They were really friendly and straight to the point.
Reviewed Nov. 22, 2023
I got a car title loan from TitleMax. The overall lending process was good and quick. The lady who helped me was really helpful and nice.
Reviewed Nov. 22, 2023
TitleMax' customer service was really good, and I got the help that I needed. The process took a while because my name wasn't the same as on my title because of my marriage, so they had to take pictures and send it to whoever they sent it to. They were patient.
Reviewed Oct. 26, 2023
The reps were awesome, and TitleMax was good. They're me more responsible.
Reviewed Oct. 26, 2023
I got a title loan from TitleMax. They offered me a little bit less than the amount that I was asking for because my credit was not too good. But the overall experience was good. The rep I worked with was positive about everything and helped me download the application. As soon as I went in there, she accommodated me. They were friendly. They explained a couple of things to me and helped me out where I didn't know. They let me know what was gonna happen, what to do, how to make the payments and how to set it up online. They were very talkative. I learned a lot. The whole process took no longer than 30 minutes. The process was easy.
Reviewed Oct. 26, 2023
I don't like TitleMax. The process was fast and easy and the people were okay but the interest was way out of line. I tried to return the money, but they said if I didn’t return it in the next two days, I was gonna have to pay $300. It was stressful. A loan place right across the street does better financing.
Thank you for sharing, Reynaldo, and we are sorry you feel we did not meet your expectations. Your feedback is an important part of improving our customer experience. Feel free to reach out to us at (800) 804-5368 to give us more details.
Reviewed Oct. 25, 2023
The service in the store was good. There was a bit of computer issues, but it was just something going on with the system that day. That happens everywhere. It would have been quicker if the systems worked properly. But everybody at TitleMax was friendly and very accommodating. Some kids came in and the reps were playful with them. And they did a follow-up call with me quickly after I got my loan just to check in and see if I had any questions on the loan or payments.
Reviewed Oct. 25, 2023
TitleMax is two miles down the road from me. The guy I worked with was great. He gave me a good amount for my car. He kept letting me know I could get some more money out until a certain amount. The car loan just got me a little stressed now. I hope I don't lose my car. The interest rate is ridiculous, but I needed some rent money at the time because my bank did me wrong. It was a do-or-die situation, so I'm trying to hurry up and pay that title off before it gets me in high arrears.
Reviewed Oct. 25, 2023
When I called TitleMax, they were very professional, and polite. Even when I went in person, they were very professional, and they answered any of my questions. The process was pretty smooth compared to other loan companies. They made it really easy for me to go through the process.
Reviewed Oct. 25, 2023
I got a personal loan from TitleMax. They were very nice and helpful. The overall process was great. It was fast and easy, and they explained everything. We just shook hands and talked for a while, laughed, and I signed papers. Everything went good. TitleMax helped me out better than the regular loan companies. I hope that in the future, I can get a little more than what I started off with once I started paying on it.
Reviewed Oct. 25, 2023
As soon as I called, they were very friendly and helpful. I got a title loan and the overall process was smooth. It was completed in three days.
Reviewed Oct. 25, 2023
I did a personal loan and the person I was working with didn't sugarcoat anything. She told me, "If you pay this, you'd be in good standing." The overall process was fast. They were trying to get my paycheck stub but it wasn't working. So, we tried to find different ways to let them know that I've been getting paid for my job. After that, it went smoothly. Overall, they make you feel welcome. They knew what they were doing and not just quickly to get you out type thing. It wasn't like a rush job.
Reviewed Oct. 25, 2023
When I walked in, the atmosphere was professional and inviting. I got a title loan and the process wasn't rushed or misinformed. Everything was clear and made to where I was satisfied with what I was doing. Everything was explained in a layman's definition. So, I knew exactly what I was getting into. Working with my rep was very comfortable. With the loan from TitleMax, I was able to take care of the things that I needed to take care of.
Reviewed Oct. 25, 2023
I had a good experience with the process. The rep had good customer service, and I'd go back to Titlemax because of her. They oughta give her a raise.
Reviewed Oct. 25, 2023
I had a great experience with TitleMax. I did the loan in person, and the customer service was excellent. The rep was a really sweet girl. She answered all of my questions wisely and did a great job.
Reviewed Oct. 25, 2023
The reps were professional and the process was simple, straightforward and didn't take too long. If it could be done through the app though, maybe people can do it at home. The interest rate is a bit steep too. Besides that, TitleMax is a great company, and the loan helped me out because I had to buy a truck.
Reviewed Oct. 25, 2023
I went to TitleMax for a title loan, and the rep, Lowe, was good. She was friendly and nice too. The process went quick, but the interest rates are outrageous. If someone borrows $1,200, they gotta pay back $7,000 to $9,000. It's crazy. Other than that, everything went fine.
Reviewed Oct. 25, 2023
I got a title loan. The lending process went very well. It didn't take long. The lady that serviced us was very polite, gave us all the information that we needed, explained to us about everything, how it was supposed to go and gave us different ways of getting the money back through a MoneyGram or through a special card that they have there or through their own card. The rep was very social too. She talked about how she was moving up quickly in the company and that the company is a good company. It was a good experience.
Reviewed Oct. 25, 2023
I needed a loan to take care of a business. I checked on a couple of companies. I went with TitleMax because the rep told me how I could diversify or make my payments come down a little bit quicker by trying to work on the principal of it. I was treated very well. He was very informative and helpful. I was approached properly. Everything was fine. The process was efficient. He went through it quickly and I was in and out of there a good time because he told me how long it would take and he was right on it. I was pleased with the help.
Reviewed Oct. 20, 2023
TitleMax helped out in a time of need and I appreciated them. I did a title pawn and they were very considerate. They took their time with me and explained the whole process as well as my payments. The application process took about 45 minutes to an hour ten they disbursed the funds to me on MoneyGram. The rate they gave me was reasonable in the financial status I was in at the time. I'm looking forward to going back and if anyone is thinking of doing a loan with them, I'd tell them to go in person because they explain the process more to you.
Reviewed Oct. 18, 2023
The application process at TitleMax was great. It was very understanding and easy. No complications at all. When the rep did the application, she went outside, took some pictures of my car, and then she came back in and did the paperwork that would needed to be done or ran whatever credit that she had to do, and I got approved for it. Everything was at 100%. Even customer service, I love them.
Reviewed Oct. 18, 2023
The TitleMax rep was nice and very professional. The lending process was good. They told me, that if I had any questions prior to my taking care of it, I could go ahead and come back and ask them, and they explained it a little bit more.
Reviewed Oct. 18, 2023
We went in and asked a few questions, and the lady was super helpful and helped break everything down so I can understand how I was supposed to pay the loan back and how long that was supposed to go. It was super simple, and she helped me out a lot and made sure I was able to get down there in time. The process only took about 45 minutes while we were down at TitleMax, and we're really grateful that they were able to help us right then and there. I was trying to figure out how we were gonna afford to get down to Phoenix to see my uncle who was in ICU, and the loan definitely helped us be able to get there for that big open heart surgery. We were able to be there for our family the moment where we all needed to be together.
Reviewed Oct. 18, 2023
The application process at TitleMax was okay. It didn't take too long, just about 30 minutes to an hour. The rep was smart too. However, their interest is way too high. If I don't pay $300 a month, it's not gonna take anything off the money that I borrowed. I wasn't satisfied at all.
Thanks for taking the time to bring this to our attention, Thomas. We will use the feedback to improve. Let us know if we can help with anything else.
Reviewed Oct. 17, 2023
TitleMax is helpful when you need them. And if you do good with them, they'll do good with you where you can do it again with them, and you will probably get more out of it than the first time. Everything was perfectly good. Others' was paperwork, but TitleMax's was through a computer, which is more convenient. They helped me step by step with the details on my car, and took my pictures. It was good and quick. I like the rep. She's very sweet and patient. We're patient with her. And even though we had to do the process two times, she didn't freak out. We gave her time, and she said, "Thank y'all for being patient." I saw her take the paperwork, take pictures of the vehicle, put everything in the computer like the personal information, and send everything to the lender.
Reviewed Oct. 17, 2023
I went to a company to inquire about services and they were not able to help me. They said they have other companies around them that I could try. I was referred to TitleMax and my experience with them was good. I let them know what happened and how people have given feedback about them so maybe I could try them. They welcomed me with open arms and said, “Well, let's see what we can do.”
I did a personal loan with TitleMax and filled out an application. The process took just a few minutes and it was a simple one. I dealt with another company in the past that was a sister company to TitleMax. Because of my relationship with their sister company, I was actually able to get a really good rate. What I would have had to pay if I was a brand new person would have been totally different. That helped me.
My funding was through the option to pick up at MoneyGram. I showed them my paper with the number and they were familiar with it. They disbursed the fund. Working with titleMax was very pleasant and not complicated. Either you get approved or you don't get approved. If they're able to help you, they help you. This was the time when I really needed this help and they were able to do so. I was able to get the funds immediately and it relieved a lot of stress for me at that time.
The only thing is their app could be more user-friendly. For example, I wanted to change the card information that I had as far as where I wanted the payment to come from. I tried to pull it up but I couldn't. It took me to the terms and conditions of my loan. I just wanted to see what account already had on file because I wanted to know if I wanna keep that one or change it, I was not able to locate it. I tried another way and it was just a stuck screen. It wasn't giving me options that I wanted to do or if I wanted to go back or if I wanted to do this. I had to complete whatever was on that screen in order to go back. And if I did go back, it didn't take me back to the previous screen. It took me back to somewhere I wasn't trying to go. The app needs some tweaking to it.
Reviewed Oct. 17, 2023
The TitleMax rep was very helpful and did a good job. She asked questions to help steer and guide what I needed out of this and what I could afford, so that the whole thing worked out best for me for my situation and my needs. My experience was quick, proficient and very professional. I'm not stressing on a few things that I was. I'm able to get some of my projects done. I'm a self-employed contractor and sometimes money gets a little tight. So, working with TitleMax relieved stress, and I was able to do what I needed to do and not have to worry about finances.
For a title loan, the APR was very competitive. If I'd gotten that kind of financing through a bank, it would have been a little bit more. So, it saved me money to go through TitleMax for this type of loan compared to a conventional bank. I'll tell a friend to try it. It can't hurt anything to go see what they can offer, and they're gonna try to work with you the best they can for your situation and your needs.
Reviewed Oct. 17, 2023
The application process was easy and everything was clear.
Reviewed Oct. 17, 2023
The process of getting a title loan from TitleMax was fast, easy, and they had me in and out in about 20 minutes. I had to wait a good one minute to get approved. The fund was supposed to go to my card, but they couldn't even send it to my Cash App card, so I had to go get money off of my other card. The lady that I worked with was really sweet and patient, so I asked her a lot of questions. The app is good because I can pay online and I don't have to be in the store. That's a win-win. I really like TitleMax. Other title loan people were rude, and I went to some people who were nice. So, I recommend TitleMax to a lot of people.
Reviewed Oct. 17, 2023
When I came in, they were having a problem with the computer, so I had to come back the next day. But the person who helped me out was efficient in doing everything.
Reviewed Oct. 17, 2023
The process at TitleMax was quick and easy. I thought it was gonna be a long drawn-out process all day. But it was 20 minutes. They were very friendly, easy to work with and helped me through every step by step. They made it fun. They had me laughing through the whole thing. It was good. They came through when I needed the money. Paid the bill I needed to pay and everything's great now.
Reviewed Oct. 17, 2023
My experience with TitleMax was great. The rep took care of me and my wife fast. We were in and out. She helped us walk through it. She explained everything in full context, and she gave us the full rundown from the beginning to the end. She answered all of the questions that we asked. She gave us the full length. It was good service. The app is so easy too. It helps me stay in the loop of my payments.
Reviewed Oct. 17, 2023
My experience with TitleMax was very good. They helped us with what we really needed help with. The process was quick and easy. The whole process took 45 minutes.
Reviewed Oct. 12, 2023
I was happily surprised how smooth and quick I was approved for a title loan from TitleMax. They explained the process, the legalities and requirements before starting the loan process. Sandra the loan processor was helpful, friendly and professional as she processed my application. Approval was quick and I was approved for more than I requested. Thanks TitleMax. You have my endorsement for anybody needing help through a title loan.
Reviewed Oct. 8, 2023
I brought my titles in and then TitleMax inspected my car and gave me the cash value. The whole process took less than 30 minutes. The reps were really nice. But their interest rates were a little high.
Reviewed Oct. 8, 2023
A guy in business referred TitleMax to me. He told me they were a little expensive but you could get your loan. You wanna pay it off before it's time to pay it off. I did a title loan with them and I provided them with everything they needed such as the title and address. I was there for 30 minutes. The rep was really pretty and outstanding. TitleMax was there for me and helped me at the time when I needed help. So far, my experience has been pretty good. They should keep doing what they're doing.
Reviewed Oct. 8, 2023
The overall process was easy and the lady who helped me was amazing. She was in the office by herself that day and she was overwhelmed but she multitasked. There were two customers -- at one point, three -- at the same time and she was really good about greeting everybody that came in the door immediately. She found a balance and she would say, "Sorry, I gotta bounce back to this other customer." The process took longer than I would have thought but that wasn't her fault.
Reviewed Oct. 8, 2023
I did a personal loan with TitleMax and for the most part, it was okay. Their percentage rating was a bit out the window. If you got 800 from them, you would have to pay back close to three grand. But the percentage was cool for what I needed it for. The process was nice. I went in person and this was my second time so the process did not take them an hour. The person who helped me was very knowledgeable and informative. I appreciate her for that. So far, I am about two payments in. I'm about to get TitleMax off because I'm about to just pay them back what they gave me. I'm not giving them back that much.
Reviewed Oct. 7, 2023
TitleMax was good to me the last time so I came back and got a car title loan. I just walked in and they asked how they could help me. And I told them. It was very easy and fast, and the reps were friendly.
Reviewed Oct. 2, 2023
The rep was phenomenal. She made sure to help me figure out the online thing to check all my payments.
Reviewed Oct. 1, 2023
I needed money to help me with some bills. I went to TitleMax and the loan process was done in less than an hour. They were nice and helped me in any way they could. The loan was $600.
Reviewed Sept. 30, 2023
When I called before I went to TitleMax, I spoke with the representative who was very informative and cordial. I arrived, waited a couple of minutes, and then, I was helped. The whole process was seamless. I took the information that I needed and was done. I was given offers and I asked questions to see if it was something I wanted to still do, and I was able to get the loan.
Reviewed Sept. 30, 2023
The rep explained how the process worked and how I would make payments. The payback was steep, but I still appreciate them helping me. The customer service was excellent.
Reviewed Sept. 29, 2023
TitleMax helped me in a time of need. Before I did the in-store, I attempted to get one of the installment loans over the online portal. That experience was very negative. TitleMax' user interface could be improved upon. I've clicked on "save my information," when I've signed in with it a few times, but it never saved my information. So, I had to keep logging the same thing. Sometimes it would tell me it sent the code and didn't, and sometimes it does.
The people asked for information. I provided it to them, and they declined me saying I didn't provide it. When I called back to ask, "Why did you decline it? I gave you what you asked for." They said, "You didn't give it in a quick enough manner." Even though it was a five-minute delay between them asking for it and me sending it. If they had an app, it would make it more convenient. But the in-store experience was positive. It took 20 minutes. It was fast and painless. The in-store people were amazing. The rep was very knowledgeable and answered any questions I had. I would recommend the in-store over online any day.
Reviewed Sept. 29, 2023
What I got paid off something, but when I pay TitleMax back, I won't borrow anymore because the interest is too high and I gotta pay it almost right then and there. I'm on a fixed income. I can't do that. Other than that, TitleMax was nice.
Reviewed Sept. 29, 2023
TitleMax was very dependable. They came through in a time when I really needed them. Their customer service was really great. The lady that waited on us was nice and friendly.
Reviewed Sept. 28, 2023
The TitleMax rep was nice. He was very intelligent about the situation and very respectful too. He did a great job taking pictures of the car. The only part I had to do that was hard, was to get the reference. With me not knowing the number, I had to go through the form to try to get the reference. But everything was nice and it wasn't even 30 minutes. However, I was shocked at what I was getting. I thought he was playing on what the price he was giving me and the payback. But I thought that was really good for what I got. I never had a problem with TitleMax and I've been with them for more than 10 years.
Reviewed Sept. 26, 2023
I called TitleMax to see if they were open that day. It was a welcoming experience. The lady was very nice. She got me in and out within an hour. She just asked me about my income, vehicle registration, and the title. I would recommend her to others. She was great. It was a great opportunity because I was able to get my car fixed. I was able to get my tires, brakes, and oil change. So, my car is running good as new.
Reviewed Sept. 26, 2023
TitleMax helped me get some bills paid. From the time I walked in, sat at the rep's desk, she was very pleasant. Answered all my questions and seemed like she has been doing it for a while. She knows what she's doing. It was fast. She did a good job.
Reviewed Sept. 26, 2023
I titled pawned my 2017 there and received 2900 with an Interest rate of $467. Was very dissatisfied and paid that off before the payment was due. I then took my 2010 to check into cash. This car has over 200k miles and was 2k with an interest of $159. I will try my best not to ever go to Title max again! Talking about an rip off. Alexander City office! Then after the loan was completed she made me do a 5 star rating! The nerve!! I will never!!
Reviewed Sept. 26, 2023
So far, my experience with TitleMax has been excellent. They were very informative on what was going on during the whole title process and what was to be expected, making of payments. The process was quick and easy. Everything was understandable. I was able to get the money within 30 minutes after I did the application.
Reviewed Sept. 26, 2023
Everything worked out fine. It was a smooth process and they were friendly, generous and courteous. They even offered me drinks while I waited.
Reviewed Sept. 26, 2023
I chose TitleMax over other companies because they help. They understand to help more than demand. And demanding is also a good thing to do to keep the business running, but helping is also another thing to make sure that you keep the business running. The application process was great. The rep helped me really well. He was consistent with what he was helping me with, asking me questions and yet keeping a conversation with me.
Reviewed Sept. 26, 2023
I applied for a title loan and the rep who assisted me was really helpful. TitleMax gave me what I wanted and the process took about 40 minutes. The rate I got was very good, too.
Reviewed Sept. 26, 2023
I filled out the application online then they told me I was approved for the money. The next day, I picked it up and signed the agreement. The process was perfect.
Reviewed Sept. 26, 2023
TitleMax was awesome. I encountered a problem, but it was through no fault of them. They came back and offered me a lower amount to borrow on the vehicle because they said that I had a previous loan with them back in 2001. I explained it to them that I'd never done a title loan with them. They said that this was done at a location in Georgia. It sounded like identity theft to me. That wasn't me but that was what they were showing in their system.
Reviewed Sept. 26, 2023
I called TitleMax before I went and the rep told me everything that I needed to bring. I had all my paperwork and the process went smoothly. I was impressed. The rep was amazing. I would highly recommend TitleMax. I needed something that day and I was able to get it with no problem.
Reviewed Sept. 25, 2023
My rep was really helpful and she gave me a lot of information about how the service works. Working with them was a good experience. They asked for my ID and my most recent check stubs to make sure that I'm working to see if they approve me for the loan. If they do, all they need is my routing and my account number so they can deposit the money. As far as payments, you can do autopay but take the minimum and pay a lot of interest. I chose to do more so I go into the store and do the payment. I tell them a couple of days before.
Reviewed Sept. 25, 2023
I got a vehicle title loan with them. I put in my information and the rep took pictures of the truck. I got my funding in two minutes on my debit card. Working with them helped solve some issues. They're nice, friendly people.
Reviewed Sept. 25, 2023
It was a good experience with TitleMax. The rep was very friendly and informative. They don't do auto pay though. You go on to their website, log into an account, and pay it from there.
Reviewed Sept. 24, 2023
I was in a financial bind, and TitleMax really helped me. My experience was great. The lady there was really nice. I liked her. She was busy, too. She was in there by herself. I wish they had somebody to help her. I got a title loan, and I had to provide my driver's license and my title. They kept my title and put a lien on it. Once everything is done, they said the DMV releases it. Then I get a new title that has to be sent to me from the DMV once the lien is off. The process from start to finish was about 45 minutes. It was easy. If somebody was in a bind and they need to do something, I would definitely suggest TitleMax to them.
The website is really cool. There's an app, too. It's a good process for me because I'm into technology and using computers. But if it's somebody who's not like somebody older or who's not computer literate, it may be more difficult for them to process because they have you do everything on the computer. They give you a screen and you go through doing all the paperwork and reading, and that could be complicated for someone that doesn't use the computer on a regular basis. I personally like it.
Reviewed Sept. 23, 2023
The rep was quite thorough, explained everything, and apologized for my having to wait because the computer system was down. It took about an hour because of that and that was something she had no control over. But she was quite courteous, and I didn't leave there worried about anything. I was thankful that I was able to get what I needed for my situation.
Reviewed Sept. 23, 2023
I liked how they had a really positive attitude and how they kept professional. They were really down-to-earth, like somebody that you could relate to. The process was more of a waiting game. I was probably up there for at least two hours. But it was not really a hard process. My representative was really amazing throughout the whole process. I was very, very, very satisfied with the customer service. The website was pretty easy to navigate. I like the fact that you can go and make payments from the portal. It makes it super simple and easy.
Reviewed Sept. 23, 2023
I was filling out my application with TitleMax while they were checking on the car. They checked mileage. They let me drive back and forward. The overall lending process took 45 minutes to an hour. After it was approved, right then and there, they gave me a MoneyGram. I was able to get the cash. Working with them was great.
Reviewed Sept. 23, 2023
TitleMax has done me good. My rep helped me do the lending process. It was great. Working with them helped me out of a bad spot.
Reviewed Sept. 23, 2023
The application process wasn't bad but the process took longer than I expected. The rep was pretty new to everything but if he didn't know he would ask somebody else.
Reviewed Sept. 17, 2023
I have use TitleMax over the years and always been a loyal customer. Never miss a payment. Always paid loans off way before dues. This last loan I did in sandersville ga. It's been over a year now as I been trying get paid off. It's seem impossible. This first time ever had this much trouble. As I recently lost my job of years. I called branch and ask what can I do until I get a new job. She told me bring in proof and she would redo loan and get lower payments from $1,055 to at least about $800. In three months I paid over $3,000 and it shows no reflection in loan at all. The online app has stop working for me. Says error in uploading. I have gone to branch three times and called 6 times. Lady keep telling me she working on it. It's been almost 30 days and it's nothing she said she would do or fix.
The app won't let me make a payment or press anything. I have 3 days until my next payment is due and these people keep giving me a runaround. And nobody still can show me where the last $3,000 went. Now I'm at Risk of late pay and repo and mess up my name. 'Cause lady has lied to me and blow me off. Said she would fix it and redo my loan for lower fees and she has not. I called, tried get manager number over her. She got ugly and told me she was the only manager. And she don't have do anything. So now I'm in battle of losing my car and messing up my name. 'Cause this lady manager in sandersville wanna be ruin and go back on her word and drag me along for 30 days. Misleading me after she told me she would drop it for only 2 months. But never did. Now she has no clue where my $3,000 went. And the app keep saying error uploading. So I'm losing my car over this lady playing games and lying.
Reviewed Sept. 16, 2023
I was well satisfied with TitleMax. I had an awesome experience. They were perfect and on time. They went over the whole truck and took pictures of it. They were thorough with it. The rep explained everything pretty well to me. She read over everything on the computer to me and she went over all the forms with me.
Reviewed Sept. 16, 2023
The TitleMax rep I worked with was good. She was friendly. I liked her attitude. However, I feel like they could have done a lot more. I was trying to get 4,000 and they gave me $1,000.
Reviewed Sept. 15, 2023
I did the title loan and the process was nice and easy. The rep was very, very nice. She addressed all of my questions. The loan got me above water.
Reviewed Sept. 15, 2023
The rep was understanding and the communication was proper back and forth. The process for the title loan took about 30 minutes and after it was completed, the funding was deposited to my card in about 10 minutes. TitleMax is a good resource to have. This will pay your bills too so it's okay. It's a good way to manage some of the emergencies that you have. I was able to get financially what I needed from them and it was a good experience.
Reviewed Sept. 15, 2023
My cell service wouldn't work in the building and the rep’s internet service was so slow. I had to resubmit twice all my documents. But the rep was very kind, gracious, helpful and friendly. She was professional and a nice person.
Reviewed Sept. 15, 2023
The TitleMax rep was awesome. She helped me out well. She was friendly, talkative and explained everything to me. The annual percentage rate that I received was decent, too.
Reviewed Sept. 14, 2023
The application process with TitleMax was good. The reps explained it well and answered any questions that I had. When I most needed it, TitleMax helped me. I recommend it 100%.
Reviewed Sept. 14, 2023
The rep was a kind person and provided good service. He was patient. When it was time for him to help me, he was not trying to rush because he had a bunch of people. He took the time to explain everything and answer any questions I had. The process took 45 minutes. It was a bit busy but other than that, it was fine. TitleMax is a friendly service and working with them allowed me to make a payment on something that I owed.
Reviewed Sept. 14, 2023
I gave TitleMax a call and asked them if I could come out and make a loan. They told me come out there and see. I filled out the application and showed them my title to the car. The process didn’t take that long. I liked working with TitleMax. Financial-wise, it helped me out. People should go to TitleMax if they ever need a loan.
Reviewed Sept. 14, 2023
The rep from TitleMax was thorough. The process took 30 minutes and it was a good experience.
Reviewed Sept. 14, 2023
All the reps from TitleMax were nice and the waiting time for the process was no longer than an hour and a half. I took a car title loan and they required the title, pictures of the car, VIN, the insurance and the registration, which I don’t keep in my vehicle, so I didn’t have it. But with my license, everything went well. During the inspection, the reps walked around the car and took pictures of everything. When they put it on the computer, it showed that everything was clean and clear on it. The car had a couple of spots on it and they wanted to check if it had hail damage, which it didn't. I backed into a tree and a limb fell down and put a little dent in the hood. But other than that, there's nothing wrong with it. TitleMax helped in my time of need.
Reviewed Sept. 14, 2023
Brad, the agent who helped me, was nice and the experience was awesome. I called over the telephone a couple of times, hesitant about coming down, and I got him each time I called. He reassured me when would be the best time to come in and get in and out because I work. When I went in, he was professional over the telephone as well as in person and made it such a breeze. I forgot I was there borrowing money. It was just like I was getting free money. He made it so comfortable.
I got a title loan on my car and Brad did a very detailed inspection of the vehicle, took pictures and looked inside. He was quick and thorough because when he went out there to do it, he knew exactly what he was doing to speed up the process. After TitleMax accepted my application, I received the funding right then. He gave me several options on how I could do it and I chose the quickest option. He went above and beyond. TitleMax helped me out because I was able to take care of some things. So it took a load off me.
Reviewed Sept. 14, 2023
Their customer service was really good. The process was easy and not difficult at all and less stressful, too. TitleMax is a really awesome place when people need any type of immediate money.
Reviewed Sept. 14, 2023
I got a car title from TitleMax. I had to fill out the application and show my identification. They had to walk around and inspect the vehicle and they looked on the inside and the outside. The process was long, though. I had to go back the next day because there was a conflict with getting my title. But they explained everything to me down to T. They were very attentive. They had great customer service. Everything was excellent in my experience.
Reviewed Sept. 14, 2023
The overall process at TitleMax was okay. They were nice and generous.
Reviewed Sept. 14, 2023
The application process at TitleMax was fairly easy. They helped me and they answered all my questions. The entire process took an hour. I had to bring my car up there, they checked it out and made sure everything was good. I would definitely recommend TitleMax.
Reviewed Sept. 14, 2023
It's been wonderful with TitleMax. It's a great team that I work with. All I had to do was sign.
Reviewed Sept. 14, 2023
TitleMax gets the job done. They don't press the limit as far as how much you get. The rep was very personable and efficient. She was able to address my questions directly. She was very hands-on. If I needed anything, she'd walk me right through it.
Reviewed Sept. 14, 2023
Everything was good with TitleMax. Their customer service was perfect.
Reviewed Sept. 14, 2023
I decided to get a title loan with my car. The process at TitleMax was very easy. The rep was totally professional and informative. He knew the business very well, answered all of my questions and gave me the information that I needed to be assured that the ease of doing business has been put into place. Everything was just such a smooth ride. I had total confidence in them maintaining my personal information. Working with them was really very helpful to me, because I had exhausted all of the possibilities to acquire the funds that were needed, and it was just a tremendous relief of a burden that I was carrying. It was a very fair comfortable process that provided me peace of mind when I needed it.
Reviewed Sept. 13, 2023
When I came in, the rep greeted me and she asked me all the questions. She was friendly and attentive. From start to finish, she made sure that I was clear to understand what all I needed and what the process was. She let me know what was expected of me, so that way there was no hidden agenda. The whole process was pretty quick. The rep went out, we took pictures, I filled out all the paperwork, and then we waited for them to get back. She was really amazing and highly professional. It was a really good experience all over. It wasn't just amazing for me, but it was also amazing for the people that were waiting. It was a really calm experience all the way over. They greeted even the people that came in and let them know that they were gonna be with them next.
Reviewed Sept. 13, 2023
I had a good experience with TitleMax. It was fast. It took less than an hour.
Reviewed Sept. 13, 2023
TitleMax was convenient and close to me. Also, their rep was able to answer promptly. TitleMax helped me tremendously. I needed the funds right now, right away. So, it helped me with what I needed. Go and try them out.
Reviewed Sept. 7, 2023
This time, it was a lot different electronically-wise and it was a lot easier. The guy was real nice, friendly and helpful. Good customer service skills and they get you out quick.
Reviewed Sept. 1, 2023
Working with them was great. The rep who helped me was awesome. She really worked for me. There were some glitches and things that had to be done. She was really patient and she helped me through all that. The app is easy to navigate and is very informative.

Reviewed Sept. 1, 2023
I had to get a title loan for my BMW and wished I had never seen this place. You will pay back 3 to 4 times your loan. I paid my off in Gulfport, MS and they refused to give my title back. They also will sell you information. I've never been late with my payment and now can't get my title back. Have reported them to the AG office in Jackson, MS. Stay away from Titlemax. Gulfport, MS
Reviewed Aug. 31, 2023
The rep had a nice attitude when I got a car title loan from TitleMax. It's a good place to do business.
Reviewed Aug. 31, 2023
The lending process was awesome. It's always not the right way to go, but when you have to, it's good. It was smooth and fast. I had the funding put on my debit card and it didn't take long at all. It was very efficient and I was pretty impressed. The people that were there were pretty no-nonsense and very professional. They were thorough and explained everything in detail.
Reviewed Aug. 31, 2023
Working with Titlemax helped a lot and I had a good experience. They had an easy process of getting a loan and good employees working there.
Reviewed Aug. 31, 2023
When I went to pay the guy in the office, he said it was gonna be a week before I get my title back, which was fine. But when I paid it off, he said it would be six to eight weeks. I told him that he said I would have my title back in about a week and now, he was telling me six to eight weeks. He said it is what it is and turned into a jerk. He was cool the first time. But everything else was smooth and the reps were nice. I was in the TitleMax office for about 30 minutes and getting the funding was instant. I gave the rep my debit card and they uploaded it instantly. It was very convenient.
Reviewed Aug. 31, 2023
Their lending process was good. It was easy. I just had to bring the title and that was it. They took pictures and looked at the car. The reps were also really nice. They were quick and attentive. They were answering everything too.
Reviewed Aug. 31, 2023
The application process with TitleMax went smoothly. The rep was very informative because I had a lot of questions as to how the process was gonna go and she alleviated most of my fears. She helped me download the app and helped me set up my login. Working with TitleMax did solve my issue. It saved me from unwarranted stress.
Reviewed Aug. 31, 2023
The process with TitleMax was quick and easy. The lady I worked with was good and everything went smoothly. The loan helped me out greatly.
Reviewed Aug. 31, 2023
TitleMax made me feel comfortable and I didn't feel like I was getting robbed. The rep who assisted me was amazing and he made the process really easy. I got a title loan for $480 and the APR was super high. But I needed to get my kids school shoes and school clothes, so I really didn't care at that time. All in all, I'd recommend TitleMax, especially if you need the money at the time.
Reviewed Aug. 31, 2023
The process with TitleMax was really easy and took about 40 minutes. I had my kid with me when I did the loan and it was fine. The only thing was customer service was very lacking. There was none. The rep just walked through the process.
At TitleMax, we set a high standard for customer service and are so sorry to hear your recent experience did not meet your expectations. Please reach out to us at (800) 804-5368 so we can look into this further.
Reviewed Aug. 31, 2023
I applied for a car title loan and the young lady I dealt with was very helpful. The process took 30 minutes because I had a lot of questions, but it didn't take long for the funds to come through. This helped me out a lot. I had a limitation that my car was approved for and that money was there if I needed it. I liked that. The kids were starting school around that time, and I was in need of the money 'cause my finances hadn't come through yet. I'm planning on just focusing on school right now as well.
Reviewed Aug. 30, 2023
After moving from Georgia to Alabama, we thought the process was the same. Samatha, the Titlemax employee, only told us there was a slight difference but failed to tell us what that difference was. Had many issues with our online account. They failed to help us. The customer service support staff told us we needed to handle the issues with the location of our loan. They charged us 194% interest!! Failed to tell us that the full loan was due in 30 days and not payments like it was in Georgia.
We then had issues because the refused to help us! I filed several consumer financial complaints, and they claimed they were at no fault. Our vehicle was in the shop for 3 months…our work vehicle. We submitted documentation showing what was wrong and all. No help from them. They don’t care!! All they want is your money. They take advantage of vulnerable people when they need the help! We had an option to pay to get our vehicle out of the shop or pay Titlemax. Needed vehicle to work in order to pay them, but they don’t care…we got it out of the shop, filed a second complaint with consumer financial protection, and was able to get back to work.
Within that week, we made multiple payments showing we were trying to pay it back…not even a week later they repoed our vehicle with no notification what so ever. We had possessions in there that included a tracker…$500 device plus other things. They never told us where our stuff was or anything. We used the tracker to locate our stuff. We went to the location for our things and all they had was our tag. I have photos of the locations the vehicle went and stopped they say they sold our vehicle. Not once were we notified of anything. Titlemax takes advantage of people when they are most vulnerable and don’t care what you go through. When we went to the location, Samatha was ignorant and rude. She had nasty facial expressions was was very rude. DONT GO TO TITLEMAX!!
Reviewed Aug. 26, 2023
I did a title loan as I needed some cash and customer service was really nice. They were doing a good job and the process took a whole hour. The repayment plan was good and everything was okay. The only complaint I had was the guy that was there smelled like trash. I sat there for about an hour and I was the only person customer service was dealing with almost the whole time. That was because the software crashed and they only had one tablet. It just took a while because they couldn't really do anything at first. That aside, they were awesome and they helped me through the whole thing. They showed me how to use the app or whatever online.
Reviewed Aug. 26, 2023
The rep at TitleMax was a good person. The application was good and it didn't take long.
Reviewed Aug. 26, 2023
I did the application online before I got to TitleMax so all the work was done. I probably was in and out within 30 minutes. I sent a lot of pictures online the day before I got there and the rep went outside and confirmed that everything was what it was. It didn't take long. It was the front, rear, side, both sides, driver, passenger side and interior pictures and the rep took the pictures of the steering wheel and dashboard. I got a habit of paying cash for my cars. So any time I get into a tight spot and I need something on an emergency status, TitleMax is my go-to.
It's the second time I’ve used TitleMax but the other time was almost 5 years ago. And the same gentleman at that location is the same guy who I used the first time. He's very respectful and you can tell he listens. So the level of comfort was there. It was the first thing that popped into my mind when I had an AC unit go out. The rep went a little over and beyond as far as information was concerned. We thought we could get a better quote and he reached back out to his supervisor and was able to get a little bit more. He didn't necessarily have to do that. So that was a good incentive for the most part. He was professional and informative. He knew a lot of things he was talking about and made me understand it a lot better.
Reviewed Aug. 26, 2023
I needed some money quickly and they gave it to me. The rep was great and very understanding. He helped me a lot. It was a great experience.
Reviewed Aug. 26, 2023
The rep at TitleMax was very professional. She let me know a lot of information that I needed to know and she went over it with me with the app. She was very awesome. They also did a very thorough inspection. Instead of acting like they were gonna inspect the car, taking pictures of whatever they needed for the car, they were doing their job.
Reviewed Aug. 26, 2023
I had to sign a couple of things but the process was easy. The rep explained to me the interest rate and how to pay back. She did a good job.
Reviewed Aug. 26, 2023
I had a good experience with TitleMax. The rep was nice and helpful.
Reviewed Aug. 26, 2023
I was in and out of the store in 10 minutes. Everything was very professional.
Reviewed Aug. 26, 2023
The two ladies that were helping me, the trainee and the teacher, were not condescending or judgmental. They were so pleasant. They had some system glitch where they had trouble coming up on one computer and they had to go to a different one. Other than that, TitleMax is a great place to go though the interest rate is high and you gotta pay it back so quickly.
Reviewed Aug. 26, 2023
Titlemax was there when I had a family emergency and needed money. The lending process was quick, and the rep here in South Jackson was amazing. She was sweet, kind and not rude.
Reviewed Aug. 25, 2023
I needed cash and I got it. The person from TitleMax who handled it did a perfect job. Very friendly and straightforward. He made sure I understood everything before signing the agreement. It took 45 minutes. I was ready to leave. I was ready to go. There were other customers, but he handled all together the same time.
Reviewed Aug. 25, 2023
The customer service rep from TitleMax was good. Also, the process of getting a car title loan was good. It was fast and easy. It took 45 minutes to an hour.
Reviewed Aug. 25, 2023
The application process with TitleMax was very fast and detailed. The agent was very professional and easy to talk to. I felt like I was talking to a knowledgeable friend. He explained everything good and didn't take forever. I thought it was gonna be a long process and it wasn't. It took no more than 45 minutes. My spouse and I were having financial issues and going to TitleMax helped us get back on track. It was a godsend. It's the place to go if you wanna get the best amount possible for your vehicle.
Reviewed Aug. 25, 2023
Everything was phenomenal with TitleMax. The customer service was good and it was a great experience. The rep did the best that she could as to what she had to work with.
Reviewed Aug. 25, 2023
TitleMax did everything I expected going in and exceeded my expectations. They gave me the rundown about everything. They went out and looked at the car and took pictures. They did the application to see if I was approved not and everything went through. They gave me options based on the value of the car and on what dollar amount. Then finished off the paperwork. The process took under an hour. My experience was good and TitleMax was a good choice. The rep and the manager answered everything that I wanna ask. They were cool with everything. I downloaded the app and I could just go on it and have everything I need. Plus, when I pay, I could just go back to TitleMax because they're right up the street from where I stay too.
Reviewed Aug. 17, 2023
Kristi was awesome, friendly, & easy to talk to about my situation. I'd recommend her thousand times over. She truly helped, making sure I understood the loan process completely & answering all my questions. Thanks Title Max.
Reviewed Aug. 14, 2023
I had a great experience with TitleMax. The rep was nice. I was able to straighten out things and do what I needed to do. I'm now in the process of paying them back. Go with them because my interest wasn't that high.
Reviewed Aug. 13, 2023
When I went to TitleMax, there was only one person, which was the manager, and a bunch of customers was coming in. She was on it and very helpful. I told her myself that she was great. I'm glad that she's a manager. The process took no more than 15 minutes which was surprising because everybody was there either to pay something or to get a loan, and she was going to other screens making sure everybody was good. I’ve never seen anybody work that hard in my life.
Reviewed Aug. 11, 2023
Our experience with TitleMax was very pleasant. The person that was handling our loan was very nice and talkative, and we got along really well and talked about a lot of different things. He was very quick and patient, and he was easy to work with. The total process took about 30 minutes. I went with a title loan, and they required my credit score, my driver’s license, and the title to my vehicle. They had to take pictures of the vehicle and check the mileage, too.
Reviewed Aug. 11, 2023
Working with TitleMax was good and quick. They got me in and out in about 45 minutes. I like the services at TitleMax a lot better than the other place I used. Customer service is excellent. I would go back to the gentleman that helped me out. I would refer my friends to the location I went to.
Reviewed Aug. 11, 2023
I did the application online with TitleMax and it was not difficult. I love the rep I worked with. It was great customer service.
Reviewed Aug. 11, 2023
The lending process at TitleMax was very operable. It worked out well. It was almost a problem, but the representative helped me get through that problem very well. They helped me from going to another location. They helped me make sure that all the paperwork was there, and they gave me every option there was to get the paperwork done and get the loan. The repayment plan is good. I like it. It's not too extreme.
Reviewed Aug. 10, 2023
Everything with TitleMax was great. I'd tell others, "Come with me to TitleMax. This is good here."
Reviewed Aug. 10, 2023
They were great and very professional. The whole process took no more than 45 minutes. You come in and bring your documents. They sit down, go over everything with you, take pictures, submit it, get an answer to you, explain everything to you, and then get the funding.
Reviewed Aug. 10, 2023
I went to a TitleMax location to apply for a title loan and that was pretty good. They only have one worker, so it was really quiet. It was just me and her there. The process was easy and fast. It took about 30 minutes. They have me set up a payment plan online. The rate was fair based on what I got. Just to go in and pay it by the due date. TitleMax was quick and convenient.
Reviewed Aug. 10, 2023
TitleMax's application process was good and quick. It took about 20 minutes. It was a good experience. I went there to get what I needed and left. I then made my payments. TitleMax was what fit at the moment.
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