TitleMax Reviews

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About TitleMax

TitleMax is one of the largest title lending companies in the nation, offering car and motorcycle title loans at competitive rates. It strives to provide a superior level of customer service as it helps thousands of people get the cash they need with a title loan. The company has thousands of convenient locations.

Pros
  • Receive up to $10,000
  • Get funds in as little as 30 minutes
  • No bank account required
  • No credit score requirements
Cons
  • Pawns only available in Georgia
  • Loans only available in 14 states

TitleMax Reviews

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    2 featured reviews
    How do I know I can trust these reviews about TitleMax?
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    • Our moderators read all reviews to verify quality and helpfulness.
    Page 18 Reviews 3035 - 3235
    Verified purchase
    StaffBillingLoan Process

    Reviewed April 28, 2022

    The lending process was easy and from application to approval, it took 20 minutes. I did the title loan. I presented my title, ID, and driver’s license. The rep I had was really polite, nice, and personable. He was very knowledgeable about the process and really worked to make me feel comfortable. He took pictures of my vehicle, explained what the process was and how it worked then walked me through step by step. TitleMax put me at ease by helping me pay some bills and giving me the funds that I needed. They're very personable. I really liked the fact that since it was my first time working with them, the agent really made me feel confident in what I was doing.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thank you so much, Leshae! We appreciate your business and are glad you had a pleasant experience.

    Verified purchase
    StaffLoan ProcessRates

    Reviewed April 28, 2022

    The computer was buffering when I was at TitleMax so the process took a lot longer that it would normally do but other than that, it was good. The rep was nice, very straightforward and considerate. She kept apologizing due to the machine being down and she offered me something to drink. She was trying to keep me patient. The rate and terms of the loan were a little too much than I can chew but that’s the way the cookie crumbles. I needed a loan because I was having money issues. The loan helped me achieve what I intended to achieve.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks, Jesse. We appreciate your feedback. Let us know if we can help with anything.

    Verified purchase
    Punctuality & Speed

    Reviewed April 27, 2022

    The application process with TitleMax was simpler than a lot of other places. It wasn’t a three day wait and as soon as it was done, the money was on my card before I even left the place. It took an hour and a half. I worked with a man and a woman, and they were both very nice and sweet. We were joking around and had a good conversation. People should go for TitleMax.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks, Falayna! We appreciate your feedback.

    Verified purchase
    Punctuality & SpeedRefunds & PayoutsStaffBillingLoan Process

    Reviewed April 27, 2022

    I had come across some trouble paying my bills. My friend recommended TitleMax and told me, “If you're gonna take a title loan, there's no place better than TitleMax.” Since I had never done any kind of business with them and they didn't have anything on file for me, I had to do all of their bookwork. It took about half an hour. We started out with Kim as our rep then we waited for the approval. I went outside and while I was outside, somebody came in and Kim started taking care of them. Harold then started taking care of me, which was fine. They were both very qualified, nice, and personal people. I had a really good experience.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks for leaving a review, Cheryl!

    Verified purchase
    Customer ServiceLoan Process

    Reviewed April 26, 2022

    I've been with TitleMax for quite a while. I had gotten two title loans and got them paid off. I'm going on a vacation so I needed some extra money. That was why I reached out to get the loan. I did the application online, which was maybe five minutes. The next morning, someone called me and I was on the phone with her for 10 minutes at the most. This time around, I didn't have to upload my income. It was maybe because I have the same employer I had the last time I applied. Also, they did a verification of my bank. I had a good experience on the whole.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    We appreciate your business, Marchand! Let us know if you need anything.

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed April 26, 2022

    The people at TitleMax were delightful and had good customer service. They were very professional. Having the loan took care of things I needed taken care of.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks for the feedback, Brandon! Let us know if you need anything.

    Verified purchase
    Staff

    Reviewed April 25, 2022

    The rep was very helpful throughout my experience and the process went great. It was amazing and satisfying with TitleMax.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks, Whitney! We are glad you had a great experience.

    Verified purchase
    Customer ServiceStaff

    Reviewed April 25, 2022

    Everything went smooth and great until I went to put the tag on my car. TitleMax had already put a lien against my title and I couldn't get the tag put on my car. They are supposed to call me back to let me know that I could go and purchase a tag and put the tag on my car so I could drive it. But if I don't get the tag, I can’t drive the car. The rep was trying to tell me that I needed to take the matter with the DMV about my tags but the DMV told me I couldn't get the tags on my car because of something about the process of the title. So, I told her. I don’t know if I can purchase these tags and put them on the car if TitleMax got a lien against it and I don’t know what kind of lien they filed against it. They didn’t tell me anything.

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    TitleMax
    Response from TitleMax

    Thank you for your feedback, Garry. We'd like to learn more about your experience. Please call 1 (800) 804-5368 to discuss further so we may work through any issues with the appropriate parties.

    Verified purchase
    StaffBilling

    Reviewed April 24, 2022

    The experience was straightforward. We did the application and the rep went outside and took pictures. They did their approval and the rep went over everything that we needed to know and how I need to make the payment. They had to resubmit the application because of my ID, but it wasn't too long.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks for your feedback, Sterlin . We're so happy that our staff in Columbia were able to help you. Let us know if we can help with anything else.

    Verified purchase
    Punctuality & SpeedStaffBillingLoan Process

    Reviewed April 24, 2022

    It was the first time I got a title loan and the first place I went to was TitleMax. I loved it. The application process took about 10 minutes to do and 20 minutes for approval. I was there for about 40 minutes. The rep was quick and it was easy. Everything was flowing through nice. They only wanted to see my ID and they needed to get pictures of my car inside and out. I was able to get out in time before I had to do the things I had to do and the rep had me in at a great time and out at a good time. Working with TitleMax paid some bills for me and got me a few things for my daughter. So, it helped for my family.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Lynnsey, thanks for taking the time to leave a review. We're so glad we were able to help and we hope to see you again soon.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed April 23, 2022

    The lady was helpful and explained everything good. She made me comfortable and answered any question that I asked. I had to wait 20 minutes for them to okay the application but everything was good. Working with TitleMax helped me because I was in a bind.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    David, we appreciate your feedback. We're so glad we were able to help. Let us know if you need anything else.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed April 23, 2022

    It went great with TitleMax. The rep was very quick. She got my ID, the title, and other references. She took pictures and checked the car inside and out to see that it works.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks for your business Rebecca. We hope to see you again soon!

    Verified purchase
    Customer ServicePunctuality & SpeedStaffBillingLoan Process

    Reviewed April 23, 2022

    We recently got another loan from TitleMax and I got very good customer service. It was awesome and the reps were nice. They explained to me exactly how the payment was going to go through, what I had to pay and if I ever needed to pay a little bit late, they let me know exactly what I had to do. When I went, it was great. The one who helped us before did everything.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks Lisa! We appreciate you taking the time to leave feedback on your experience. We hope to see you again soon!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed April 22, 2022

    The lending process with TitleMax was fast. They had to take pictures of the car and all around it. Then, they took pictures of the inside of it where the VIN numbers are at. Working with them helped me out a lot and it was a good experience. People should go because you get approved quick and fast, and it's easy.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thank you for taking the time to leave a review, Yessica! We are so glad you had a pleasant experience and look forward to seeing you again soon.

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed April 22, 2022

    The customer service at TitleMax was very good. I did the loan for my mom and it helped her. Now, she’s good.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    We appreciate your business, Max. Let us know if we can do anything else for you.

    Verified purchase
    Staff

    Reviewed April 21, 2022

    The rep was a very nice person and the application experience was comfortable. She talked to me like I was a regular person and didn't belittle me. She had respect towards me and overall, she was a talkative person.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks so much for your feedback, Mario. We train our employees to provide a high level of customer service and we're so glad you had a good experience. Please let us know if we can help with anything else.

    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed April 21, 2022

    I got a title loan and it was pretty easy. The representative knew her stuff. It was a painless process. Working with them helps me in the current situation that I needed some financial help with. It let me know that there are options out there, and I can utilize those at a later time if needed.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Nicole, Thank you so much for taking the time to leave a review. We appreciate your business!

    Verified purchase
    Staff

    Reviewed April 20, 2022

    They were helpful and they went through everything. They didn't take that long with the process.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thank you for your feedback, April. Let us know if we can do anything else for you!

    Verified purchase
    Staff

    Reviewed April 20, 2022

    The lady at the TitleMax office was excellent. She helped me. It was a good experience.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    We are glad you had a great experience, Jorge! Let us know if you need anything.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed April 19, 2022

    The two ladies who helped me were exceptional and they went the extra mile. We got there slightly before closing and they stayed late.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks, Joan! We are glad you had a great experience.

    Verified purchase
    Staff

    Reviewed April 18, 2022

    My experience with TitleMax was great. The rep took care of everything and was polite. She went in, greeted me and made me comfortable. She was awesome and I liked her. If anybody is looking for something, I would recommend them to go to TitleMax. Working with them saved my life that day.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks, Shinika! We are glad you had a pleasant experience.

    Verified purchase
    Staff

    Reviewed April 18, 2022

    The process took a little longer than I expected because the other people that they had to send the pictures of the car to were super picky about the pictures. It was kind of ridiculous. If there was just a little bit of a shadow on the car, they didn't take the picture. But everything else was great.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    We appreciate your feedback, Mason!

    Verified purchase
    Staff

    Reviewed April 17, 2022

    The rep was really nice and informative. Any questions I had, she made sure I was fully aware of all the terms. Working with them allowed me to get back to see my family.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks for the review, Michael! We appreciate your business and are glad we could help.

    Verified purchase
    StaffLoan Process

    Reviewed April 17, 2022

    The rep was very knowledgeable and polite. She was a very good person and the whole conversation was a very good experience. The lending process took an hour and a half because it took me some time to do the whole process. I had my baby with me and the rep tried to help us in every way she could to make us comfortable. She went above and beyond. She took care of our personal needs regarding the loan process. Working with TitleMax helped me maintain stability. It helped me sustain my income and that way, I could provide for me and my family. I will recommend people to give TitleMax a shot if they need it because it's helpful.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks, Cherie! We are glad we could help. Let us know if you need anything.

    Verified purchase
    Customer ServicePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed April 16, 2022

    The lady was very nice. She had a bit of a cough and I'm not sure she felt too well. But other than that, her customer service was amazing. The process was quick and I got my money instantly. They weren't able to give me exactly as much as I wanted but from a customer service standpoint, efficiency and doing a very good job, it was all there.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks, Jacob! We appreciate your business.

    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed April 16, 2022

    TitleMax wasn’t too far and the loan was something I needed that day. The lending process was quick and took less than 30 minutes, and the rep was helpful.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks Audrey! Let us know if we can help with anything.

    Verified purchase
    StaffTimeliness

    Reviewed April 15, 2022

    The lending process with TitleMax took two hours and I got the money the same day. The rep was nice and cool.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks for leaving a review, Christian!

    Verified purchase
    Customer ServiceTechPunctuality & SpeedStaffRates

    Reviewed April 15, 2022

    The first part of the process was disgusting because I waited for hours and their system crashed and then it came back up. I had left and the guy had waited 'til I got down the street, called me back and I had to redo things and still wait. But the system still wasn't up properly. So, I waited two weeks and when I came back the process was fine. In 30 minutes, I was in and out. The rep was very helpful. The rate could be a little lower but it's all right.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks, April! We appreciate your feedback.

    Verified purchase
    StaffLoan Process

    Reviewed April 14, 2022

    The experience with TitleMax has been going well. I got a title loan but it was nothing new. I had been through it before. The lending process took about an hour or two. I liked the rep. Overall, she's a 10.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks, Iquenue! We appreciate your business.

    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed April 14, 2022

    I had a great experience. I got a title loan and it was very quick and easy. My rep was amazing. She was very willing to listen and very quick about what she did. She had a customer before me and she didn't rush through that customer to get to me. She offered me little snacks after she found out that I was a diabetic and she made the process very comfortable for me.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks for your feedback, Shareda! We are glad you had a great experience.

    Verified purchase
    StaffRates

    Reviewed April 13, 2022

    The lending process with TitleMax was very relaxing and interesting. Daniel was the rep who helped me and he was straightforward and explained everything to me.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks, Timmy! Let us know if you need anything.

    Verified purchase
    Customer ServicePunctuality & SpeedLoan Process

    Reviewed April 12, 2022

    The process of getting the title loan was quick and easy and I liked the good customer service. The lady I worked with had a good personality and if I had a question, she answered it.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks, Caleb! Let us know if you need anything.

    Verified purchase
    Staff

    Reviewed April 11, 2022

    The female who helped me out was real friendly and she explained everything in detail. The process was done in a timely manner and everything was good.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks for leaving a review, Ernest!

    Verified purchase
    Staff

    Reviewed April 10, 2022

    My experience with TitleMax is very good. I'm so happy with the way they help me with everything. The rep I work with is a very good guy for me and I like him.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks, Adlas! We appreciate your business.

    Verified purchase
    Staff

    Reviewed April 9, 2022

    Juan helped me out and he was very informative. He took his time and went through all of the paperwork and explained every step of the way to me. I really appreciated that. I enjoyed my experience with TitleMax. It was stress-free and I had no worries. I would refer them to anyone that's looking for extra cash for emergency expenses.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks for the feedback, Ashley! We are glad you had a pleasant experience.

    Verified purchase
    Staff

    Reviewed April 9, 2022

    Everything was great. The guy who helped me was awesome. The process was really easy. I did it online at first and then I went into the store and it took 20 minutes.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks, Veronica! We are glad you had a great experience.

    Verified purchase
    Staff

    Reviewed April 8, 2022

    They helped me get what I needed. The process didn't take long and the reps who helped me were very nice. If I need something else, I'll be back to see TitleMax.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks, David! We are glad we could help you out.

    Verified purchase
    Staff

    Reviewed April 8, 2022

    It took a little longer than normal because it was bright outside and the rep couldn't get the pictures right. Other than that, everything was good.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks for the feedback, Octavia!

    Verified purchase
    StaffBilling

    Reviewed April 7, 2022

    The rep was really nice and everything was good. But I'm gonna give TitleMax the vehicle because I can't make the payments 'cause I just bought a new vehicle.

    Thanks for your vote!
    Verified purchase

    Reviewed April 7, 2022

    I was highly satisfied with the overall lending process with TitleMax. It took a little time. But that was only due to the fact that I didn't have an actual ID. So I had to get certain information in for them to be able to approve. But other than that, as far as upscale, everything went easy.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks, Justin! We are glad you had a pleasant experience.

    Verified purchase
    Billing

    Reviewed April 6, 2022

    The person I worked with explained everything to me. I filled out the application, they went to check my car, and then we signed all the papers. The payment is a little high, but it is what it is. If I have to do business again with them, I would.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    We appreciate your feedback, Marilyn!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed April 6, 2022

    Their process was fast, easy, and convenient. The person that helped me, Francisco, was wonderful. I had gone in the day prior, but my son's on my title, so I left the information. Francisco went ahead and started the process without me. So that was why it was so fast, too.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    We are glad you had a great experience, Melissa!

    Verified purchase
    StaffLoan Process

    Reviewed April 5, 2022

    Everything was a smooth process. The woman that helped me was very nice and was able to assist me to get what I needed to get then. She gathered my information and we came outside and took pictures of the car. She took some more information and then she had the loan sent directly to my account.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks, Demeika! We appreciate your business.

    Verified purchase
    Staff

    Reviewed April 4, 2022

    The rep I worked with was very nice and she broke everything down. I liked the part where she asked if I understood or if she needed to repeat anything or go over anything again and if I had any questions or concerns. She asked that several times throughout the process and she explained to me everything that she was doing step-by-step. She communicated very well and she was positive the whole time. Any complications or any hesitation she came upon, she just laughed it off and was like, "We're gonna get it. It's gonna be fine." The picture taking was the most complicated but we worked it out. She got them and everything went smoothly. My experience was better than what I thought it was gonna be. I was pregnant and I enjoyed being there.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks, Brittany! Let us know if we can help with anything.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed April 4, 2022

    They explained everything and any questions that I had. I was able to fully understand everything. The rep also did her best to get me out as quickly as she possibly could.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    We appreciate you taking the time to leave a review, Emmanuel!

    Verified purchase
    PricePunctuality & SpeedFollow-Through

    Reviewed April 3, 2022

    Everything worked fine with TitleMax. It was quick and easy. They did a really good job. They told me what they were gonna do, and they did what they said. It was well worth it. Very happy with it.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks, James! We are glad you had a pleasant experience.

    Verified purchase
    Customer ServiceStaff

    Reviewed April 3, 2022

    They have great customer service. The rep was outstanding at explaining everything that I need to understand to me. Because this was my first time and I had gone through a breakthrough. And she was a really big blessing at the moment for me. Her attitude was everything. She was very respectful and helpful. What was good about her was that she didn't mind listening. I would recommend family and friends.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks, Marlene! We are glad we could help.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed April 2, 2022

    The process was good, quick and easy. The rep was nice, too.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks for leaving a review, Christopher!

    Verified purchase
    StaffLoan Process

    Reviewed April 2, 2022

    I had a very good experience. The rep was very open and friendly about everything. But I cancelled the loan. The way those things are set up, they're such rip-offs. I pity anybody who has to get one of those. You have to pay the whole amount in one month plus 800 something dollars. A lot of people aren't gonna have that kind of money. They're gonna roll over and keep adding and adding. Next thing you know, they've lost their car.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed April 1, 2022

    My experience with TitleMax was smooth. I've tried another person before TitleMax and this process was a lot quicker. The fact that it went to my account was perfect. I love that about it. The rep was nice and courteous. He even led me to the right directions on how to pay it accurately and correctly. So I'm not sitting there wasting my time and my money. He was more informative if anything.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks, Parly! Let us know if you need anything.

    Verified purchase
    Staff

    Reviewed April 1, 2022

    The lady that helped me was nice. Everything was online. They were able to deposit our money directly out of my debit card. No need to cash a check, which I like. Everything was good. I would refer TitleMax 100%.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks, Nicholas. We appreciate your business!

    Verified purchase
    Customer ServiceStaff

    Reviewed March 31, 2022

    I had a good experience. The representative that assisted me was very professional and he provided information. He answered all questions that I needed. Customer service was very polite. TitleMax is a good place to go. It's a secure place and I would definitely recommend people to come here to TitleMax.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thank you, Breanna! Let us know if we can help with anything.

    Verified purchase
    Staff

    Reviewed March 31, 2022

    The person I dealt with was really nice and helped me out.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks, Charles! We are glad we could help.

    Verified purchase
    StaffLoan Process

    Reviewed March 30, 2022

    I got a signature loan from them and the rep I dealt with was very nice. She explained things really well. Everything went pretty well.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    We appreciate your feedback, Dustin! Let us know if you need anything.

    Verified purchase
    StaffBilling

    Reviewed March 30, 2022

    The process could have been a bit smoother. We had complications about my title with two websites saying different things. But we got everything situated out. The male rep doing my paperwork was fine. The other one though was all over the place. It seemed she just had a long day and she didn't even acknowledge me. Other than that, it was no biggie. I was able to get a couple of hundred dollars to help out with some of the bills.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    We appreciate your feedback, Sean!

    Verified purchase
    Customer ServiceOnline & App

    Reviewed March 29, 2022

    I did everything online and it was easy. The only thing was I couldn't really see the document on the application on my phone. I had to download it and read it. But other than that, it was fine.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks, Laura! Let us know if you need anything else.

    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed March 29, 2022

    I got a personal loan and it was quick, easy and efficient. The representative who assisted me was friendly. She knew what she was doing and there weren't a lot of hiccups. Overall, it was a great experience.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks, Ashley! Let us know if we can help with anything.

    Verified purchase

    Reviewed March 28, 2022

    TitleMax has cordial and down-to-earth type of people. The process went good with them.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks, Larry! We are glad you had a pleasant experience.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed March 28, 2022

    I went in and right away they attended to me. They explained everything. They told me what I needed and I took everything I needed. It was a pretty fast process. I was in a bind and working with them helped me out a lot.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks for leaving a review, Santiago!

    Verified purchase
    Customer Service

    Reviewed March 27, 2022

    Their customer service was good.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks, Albert!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed March 27, 2022

    I went in and right away they attended to me. They explained everything. They told me what I needed and I took everything I needed. It was a pretty fast process. I was in a bind and working with them helped me out a lot. If ever you have yourself in a situation where you need some money, go to TitleMax. They were great.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    THanks, Feleecia! We appreciate your feedback.

    Verified purchase
    Staff

    Reviewed March 26, 2022

    Everything was done in a timely manner. The rep took a couple of other clients that came through but she asked if it was okay instead of just doing it without me having to say so because I was there first. The courtesy was good and I was satisfied with everything.

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    TitleMax
    Response from TitleMax

    We appreciate your feedback, Monica! Let us know if you need anything.

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    Staff

    Reviewed March 26, 2022

    My interactions with TitleMax were great. The rep I worked with, Ed, was gentle and respectable.

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    TitleMax
    Response from TitleMax

    Thanks, Guadalupe! We're so glad you had a pleasant experience.

    Verified purchase
    PriceStaffLoan ProcessRates

    Reviewed March 25, 2022

    The rep was cool. She knew what she was doing and did what she could do. All I did was we send out some papers. They came to look at my car, and they wanted it. Then I signed the papers. TitleMax gave me the loan but they should have given me more. My car’s worth $7,000 but they offered me 1,600. They told me that if I asked for any more than what they were offering, they’d probably go down on the price.

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    TitleMax
    Response from TitleMax

    Thank you for your feedback. It is our goal to do all we can to help customers get the cash they need. The amount you're approved for is determined based on a number of underwriting factors and any state or local requirements. When you apply, we do our best to get you the amount you need, while still adhering to such parameters and requirements. If you have specific questions about the amount you were approved for, please reach out to your local TitleMax store, or contact us at 1 (800) 804-5368.

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    Staff

    Reviewed March 25, 2022

    I went in the office, sat down, took my time on everything and went on the computer. It didn't take about a minute, and the appraisal process went good. The reps are nice people, and the terms are good. Overall, Titlemax is a good place. If I know somebody, I'll send them that way.

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    TitleMax
    Response from TitleMax

    Thanks for the review, Gary! We appreciate your feedback.

    Verified purchase

    Reviewed March 25, 2022

    Working with them was great. They were really nice, polite and went over everything.

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    TitleMax
    Response from TitleMax

    Thank you for the feedback, Barbara!

    Verified purchase
    StaffLoan Process

    Reviewed March 24, 2022

    I got a title loan and the process was really simple. The rep was really nice and courteous, offered me water, and asked me if I wanted anything to drink.

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    TitleMax
    Response from TitleMax

    Thanks, Angelia!

    Verified purchase
    PricePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed March 24, 2022

    I was at TitleMax for two hours, and the guy was awesome. He's a gentleman, and the way he dresses and talks, he's very nice. In the beginning, he was skeptical a bit, but then he saw everything and went through the whole process. Before I filled out the application, he explained what I had to do and what was going to happen. From one to five days, if I paid, I was not going to get any charges.

    I had to wait while the guy did the whole process. He went outside, checked on everything and told me he was checking my vehicle. He turned it on, went around the parking lot then told me how much I could get. He said, “You do not have to get all the money,” which I was supposed to get 1,800. I said, “I just need 1,000 bucks.” He goes, “Okay. That’s perfect.” He goes, “Yeah, you could be approved.” He gave me a printout of everything. I had to pay 166 bucks for a few months, and TitleMax checked on me once in a while, “Hey, if you cannot make it, just let me know.” They've been pretty good. I had to pay my rent, and they've helped me out a lot.

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    TitleMax
    Response from TitleMax

    We are glad we could help, Ramon! Let us know if you need anything else.

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    Customer Service

    Reviewed March 23, 2022

    I gave TitleMax my title in exchange for money. The customer service was real good and the process took 5 to 10 minutes.

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    TitleMax
    Response from TitleMax

    Thanks for taking the time to leave a review, Dante!

    Verified purchase
    PriceRates

    Reviewed March 22, 2022

    I went in person and it was pretty easy. I was in there for 15 minutes. Took some pictures and they gave me a price. The lady I talked to filled out my information and the rate and terms were decent.

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    TitleMax
    Response from TitleMax

    Thanks for leaving a review, Nicholas! Let us know if you need anything.

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    Customer ServiceStaff

    Reviewed March 22, 2022

    I liked the service. They're friendly and helpful. Some of the other title places, not exactly. At TitleMax, everybody was approachable and explained the process really easy. You can ask any questions that you have and they’ll be more than happy to help you out and make it work so that you walk out of there happy and with the fund that you need. The process didn’t take that long. You fill out the application then they go take pictures of the vehicle, appraise it, and give you an offer instantly. You accept it and fill out the paperwork. They give you the Universal Card already loaded with the money, and you’re ready to go. I was happy with the follow up too.

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    TitleMax
    Response from TitleMax

    Thanks, Jacob! We are glad you had a pleasant experience with TitleMax.

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    StaffRates

    Reviewed March 21, 2022

    The process was a little bit too long and the thing that kind of scared me was the interest part. But they told me if I pay sooner, within a week or two-week radius, I won't owe them much. They gave me 1,000 and my interest was 3,000.

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    TitleMax
    Response from TitleMax

    Thanks for leaving a review, Terrell!

    Verified purchase
    Customer ServiceCoverageLoan Process

    Reviewed March 21, 2022

    I got a title loan from TitleMax. I asked them what I needed and it was simple. They told me I just needed a couple of pay stubs, proof of residency, and then bring the vehicle. I went down there and it was crazy because they knew it was us that called when we pulled up. They were greeting us, giving us bottled water and candy. Sat us down and got right to it. There were three people in the office. There was the main guy that my wife and I were talking to. He was awesome, cool and very laid back. He made sure that he covered everything that needed to be covered. There was another guy that went outside to take the pictures to get it to move along faster. They were top-of-the-line. It was one of the best experiences I've ever had dealing with a business like that.

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    TitleMax
    Response from TitleMax

    Thanks, Troy! We appreciate your business. Let us know if you need anything.

    Verified purchase
    Sales & MarketingPricePunctuality & SpeedOnline & AppStaff

    Reviewed March 20, 2022

    Their process is pretty good and it was quick. I was in and out in 20 minutes. They were very friendly and the rep didn't have that bad vibe. She was pretty nice with the way she spoke. The terms were a bit expensive but they gave me good service. I use the app and it's easy to manage around.

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    TitleMax
    Response from TitleMax

    Thanks, Miguel!

    Verified purchase
    Refunds & PayoutsStaff

    Reviewed March 20, 2022

    So far, everything has gone good. I enjoyed speaking with the two people I spoke with. A guy was assisting me then the manager came in and she finished up. They were knowledgeable. The manager explained a couple of concerns that I had. She gave me some suggestions on how to make sure that I maintain and start working towards paying my principal down, and what I can do if I don't have the whole amount, or if I want to pay that balance down, I pay a certain amount then I can re-borrow the amount that I need to still kind of refinance to the next month.

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    TitleMax
    Response from TitleMax

    Thanks for leaving a review, Tracy! Let us know if you need anything.

    Verified purchase
    Customer ServiceStaff

    Reviewed March 19, 2022

    TitleMax has great customer service. I enjoyed it. I got the details and the potential amount I could have had. It was informative and I didn’t have to ask any questions. Everything was on point. I recommend others come do business with TitleMax if they’re looking around.

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    TitleMax
    Response from TitleMax

    Thanks, Joshua! We appreciate you taking the time to leave a review.

    Verified purchase
    PriceStaffBillingRates

    Reviewed March 19, 2022

    The was another company that I was going to go to but when I saw TitleMax, they made me welcome and were friendly. They have an easy process. Everything was explained thoroughly and there weren't any hiccups throughout the way. Anything that was misunderstood, the rep made sure that I left with a good understanding. They do it kind of differently as far as before payment then they want you to pay the whole amount off. I didn't quite understand that part. He said you will be transferred to another part if your payment could not be paid off all the way on the fifth payment. Even if everything was on time or even if you pay more to get that price down, it'll probably be where someone will have the most problems and end up getting their car took in because they didn't prepare for the fifth.

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    TitleMax
    Response from TitleMax

    Thanks for your feedback, Tabora.

    Verified purchase
    TechStaffBillingLoan Process

    Reviewed March 18, 2022

    I believed me having the title loan would have been better than Payday loans. I almost went to one. I said, "No, I can't do that this time. I'mma go with somebody who's gonna give me a monthly payment. Once a month.” And I could do that easily. Because my income is not the same as it had been. So I went to TitleMax, and I said, "Oh, there's TitleMax. I got my clear title. Yay." So, I went in and it was a very easy process.

    It was pleasant when the person interviewed me. He was cordial. He had told me before I came back the following day that the process would take an hour, so I thought, "Wow." But the process didn't take longer than 30 minutes. It was very simplified. TitleMax did what they were trained to do. So, he did everything he was supposed to. That was my first-time using title for receiving money. Very little documents were required. And my actual title was handed over there. I went the very low that I could go. The rep wanted to offer a little more than-- "Oh, let's take it down to the minimum, because I want to pay this off as soon as possible." And I said, "I may raise it as I can, but I don't want to go too high." But it was a good experience. And if I need them again, I'll go back.

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    TitleMax
    Response from TitleMax

    Thanks for the feedback, Murlene! We appreciate your business.

    Verified purchase
    Sales & MarketingPriceStaffBilling

    Reviewed March 18, 2022

    Titlemax is a scam. I signed up and I got a 30-day policy. At the end of the month, if I haven't paid them back the full amount of $4,000, I'll be charged $800, which doesn't go towards my debt. It just keeps me from getting my truck repoed. I knew it when I was signing up for it, but if half of that end of the month fee went towards my principal, it'd be a lot better. Still, Titlemax helped me take care of some bills. It was just unfortunate circumstances that led to me needing to get that money from them.

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    TitleMax
    Response from TitleMax

    Hi Shawn - We value your feedback on your most recent experience with TitleMax and would like to learn more. Please feel free to reach out to our customer resolutions hotline at 1 (800) 804-5368. From there we can contact the appropriate parties and work through any issues.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed March 17, 2022

    They were pretty good. They were real friendly and helpful. The process was fast and pretty painless. All-around, it was a pretty good experience. I was able to catch up on my payroll and buy a tool for my company, so it worked out well.

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    TitleMax
    Response from TitleMax

    Thanks, Alec! We are glad we could help. Let us know if you need anything.

    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed March 17, 2022

    The customer service reps were very gracious, and the young man that waited on me was very efficient. It took him less than an hour to handle the loan.

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    TitleMax
    Response from TitleMax

    Thanks for leaving a review, Margaret! We appreciate your feedback.

    Verified purchase
    Sales & MarketingPunctuality & SpeedStaffLoan Process

    Reviewed March 16, 2022

    I was satisfied with both the lady and the man that helped me. The lady that I dealt with was very prompt. She knew what she was talking about, and she was a very good sales person. The car loan application took 20 minutes, and it went very smooth. I had to show my ID and proof of residence, and they also took pictures of the car and turned it on. It was a good experience.

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    TitleMax
    Response from TitleMax

    Thanks, Jeffrey! Let us know if you need anything.

    Verified purchase
    Staff

    Reviewed March 16, 2022

    TitleMax was very good. The girl I dealt with seemed to be very enthusiastic that I was coming to them. She was nice. She showed me her personal attention like she was glad that I had chosen them and wanna get my business. Every question I asked her, she answered. Even with the numbers and with my pay and with other things I’ve been dealing with, she was patient. It's just they could offer some snacks because sometimes it does take a little process. The actual process itself after she got started wasn't long, but it was the getting to it. I had a lot of questions myself. After I decided to do it, she zipped right through it. She knew what she was doing.

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    TitleMax
    Response from TitleMax

    Thank you for your feedback, Anthony!

    Verified purchase
    Customer ServiceRefunds & PayoutsStaffLoan Process

    Reviewed March 15, 2022

    I wasn't allowed to get the loan from TitleMax unless I agree that I knew somebody who would do their services. I wasn't also able to get it unless I did like a review right at that moment, which had made me really uncomfortable. I was at the end of the process, and it was time for them to hand me the paper. I've already signed everything. The rep's manager was behind her, and she looked at me and said, "Now, before I let you go, you have to do a review." She was saying it loud enough so the manager can hear her. She asked me, "Do you know somebody?" I said, "I actually don't know anyone." She looked at me, shook her head, and said, "No, that's not what you say." I said, "Well, that's the truth. I don't know anyone."

    She said I could use my kid's telephone number. I had to send a text. I had to do something. I did whatever, and then she gave me the paper and I left. I tried to read a clause of what she gave me to kind of see if I had to do that part. I saw they're asking you to do certain stuff. Still, it seemed like I was at the right place at the right time because I really needed the funds to pay my rent.

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    TitleMax
    Response from TitleMax

    Hi Tierra. We are sorry to hear that you didn't have a fantastic customer experience. We strive to provide the best customer service in the industry. While Google reviews and referrals are appreciated, they are always voluntary. We appreciate you bringing this to our attention, and will work with our team to improve.

    Verified purchase
    PricePunctuality & SpeedStaff

    Reviewed March 15, 2022

    The rep was nice and took pictures of the car. The lending process took less than a hour, and Titlemax helped me get over something that just came up right quick. It was a good experience. However, it was really expensive. I only got the money for four days, and they charged almost $300. I hope I never have to do it again.

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    TitleMax
    Response from TitleMax

    Thanks for the feedback, Dewandalynn. Let us know if you need anything.

    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed March 14, 2022

    The application process was fast, and it was not too complicated or frustrating. There were no questions, and the information they needed, I had there with me in my car. My debit card just expired and I thought I would have to get the card that they have, but since their card has certain rules, I was like, “My card, I didn’t bring it." I was needing the loan right there and then. I didn't have time to go and get my new debit card that had just gotten mailed in. I was like, “You know what? I had just went to go check my mail not long ago and I think I still have it in the car." I haven’t been needing my debit card like that, so I hadn’t even taken it out the envelope yet. I went to go check, found it and brought it in.

    On top of how fast the process went, the rep was very friendly, also the other lady that was in there. They were both trying to be very helpful, and they had a lot of hospitality compared to the other title loan place I went to before that time. The very nice TitleMax lady said she had to send in the information to another office, and while she was waiting for that response, she said, “There's coffee. There's some candies, some chips. Help yourself to some while you're waiting.” I hadn’t eaten in a couple of hours, and I was hungry. The other title loan place didn’t have that. It was nice of TitleMax. It makes you feel a bit better just in case you haven't eaten in a while and you can't even think right. TitleMax is very different with everything. I would definitely recommend them.

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    TitleMax
    Response from TitleMax

    Thank you, Melinda! We appreciate your business and are glad you had a pleasant experience.

    Verified purchase
    Punctuality & SpeedStaffRates

    Reviewed March 14, 2022

    The process application wasn't too complicated. It was very smooth, easy, and even down to the finish, it didn't take very long. That's what I was impressed about. It was an in and out situation. Also, the rate and terms were something I could work with and it met my financial needs. Everything's been great. They were very helpful and quick with the process, and I have no complaints. If I know anybody, I would recommend them to Titlemax's local office.

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    TitleMax
    Response from TitleMax

    Thanks, Jonathan! We are glad you had a great experience. Let us know if you need anything.

    Verified purchase
    StaffLoan Process

    Reviewed March 13, 2022

    I applied for a personal loan, and it went good. I showed TitleMax my bank statement for one month, check stub, and driver’s license. Jasmine, the rep I worked with, did her job real good. She was easygoing, got the job done and whatever she needed, she asked. The process took 10 minutes. I love the ease, and they really helped me out. The other company asked so much stuff.

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    TitleMax
    Response from TitleMax

    Thanks, Reginald! Let us know if you need anything.

    Verified purchase
    StaffLoan Process

    Reviewed March 13, 2022

    My interaction with the rep, Adrienne, was warming, and the title loan process was efficient and easy. I like to get in and out, and I thought it’d take longer, but it took no more than 20 minutes. It exceeded my expectations. Overall, it was a great experience.

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    TitleMax
    Response from TitleMax

    We're glad you had a great experience, Isaiah! Thanks for taking the time to leave a review.

    Verified purchase
    Staff

    Reviewed March 12, 2022

    The lady that was at the location answered all my questions. She was very helpful, and she made me understand the process and paperwork. She explained it step by step. It was pretty good. Titlemax helped me, and I will definitely recommend them.

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    TitleMax
    Response from TitleMax

    Thanks, Delmy! Let us know if you need anything else.

    Verified purchase
    Punctuality & SpeedStaffBillingLoan Process

    Reviewed March 12, 2022

    The lady I worked with was really sweet and helpful. She walked me through the process, telling me what she was doing, and it was pretty quick. She asked me what was my reason for the title loan, and I told her I had some bills I had to pay. I didn’t quite get exactly what I wanted, but she made sure I got something at least. She told me I could get a little more than what I got, and I was a little disappointed about that. Other than that, everything was good. Titlemax was a big help.

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    TitleMax
    Response from TitleMax

    Thanks, Amanda. We're glad we could help. Let us know if you need anything else.

    Verified purchase
    StaffLoan Process

    Reviewed March 11, 2022

    When I got the title loan, I walked into a location and the rep was great. She was knowledgeable, and she gave me enough information to feel comfortable. The process took an hour, which exceeded my expectations. It was a great experience.

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    TitleMax
    Response from TitleMax

    Thanks for leaving a review, Kanda! Let us know if you need anything.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed March 11, 2022

    I've used TitleMax a couple of times and their process is smooth and quick as well. The rep did awesome. What they gave me wasn't exactly the amount that I wanted, but it helped. Overall, it was a great experience. I would definitely recommend them.

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    TitleMax
    Response from TitleMax

    Thanks, Justin! We appreciate your business and are glad we could help.

    Verified purchase
    Staff

    Reviewed March 11, 2022

    I put my title up, and the process was okay. The rep went out, apprised the car and took some pictures. She was out there assessing the truck for quite a while, 10 to 15 minutes at least, and the whole process was 45 minutes. She was very knowledgeable, and she was good. Titlemax helped me out, and now, I just have to pay it back.

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    TitleMax
    Response from TitleMax

    Thanks for taking the time to leave a review, Darrell!

    Verified purchase
    StaffRates

    Reviewed March 10, 2022

    The lending process was smooth and very professional. It took an hour because I had to leave, get some paperwork and go back, but that was my fault. The rate and terms were great, and my experience was excellent. Titlemax really helped me.

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    TitleMax
    Response from TitleMax

    Thanks, Willie! We are glad we could help.

    Verified purchase
    Customer ServiceStaff

    Reviewed March 10, 2022

    My experience with TitleMax was pretty good. They had good customer service, and the lending process took an hour. I had to bring the title in, then the rep took pictures of the car, and I had to find some stuff to make sure that everything went through.

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    TitleMax
    Response from TitleMax

    Thanks for leaving a review, Levi! We appreciate your business. Let us know if you need anything.

    Verified purchase
    StaffRates

    Reviewed March 10, 2022

    The process was kind of lengthy. The sun was shining so we couldn't see the mileage. So we had to keep retaking pictures. TitleMax could have an option to type the mileage in. But the interest rate was decent. This is a good company to go through.

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    TitleMax
    Response from TitleMax

    Thanks for leaving a review, Kristina! Let us know if we can help with anything.

    Verified purchase

    Reviewed March 9, 2022

    Hilda was the one who assisted me and she was very great. She explained everything very well and we talked too. It was a smooth process, and the service was great. Keep up the good work.

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    TitleMax
    Response from TitleMax

    Thanks, Cecely! We are glad you had a pleasant experience.

    Verified purchase
    Honesty & Transparency

    Reviewed March 9, 2022

    TitleMax made me feel more welcome. Johnny went over everything and I understood what he was talking about. When they took the picture of my vehicle, they found that my hood was damaged though it wasn’t. But he’d been there for 16 years and I don’t think a guy like that would lie, saying that my hood was damaged if it was not. I would recommend TitleMax.

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    TitleMax
    Response from TitleMax

    We appreciate your feedback, Deaundre. Let us know if you need anything.

    Verified purchase
    PricePunctuality & SpeedStaffLoan ProcessHonesty & Transparency

    Reviewed March 8, 2022

    It's very easy with TitleMax. It takes a good 30 minutes because you have to wait for them to put your information in and see if you qualify, and for how much you qualify for. This is the second time that I've gone through them. The very first time I went to them, they asked me for proof of address. They explain everything to you step-by-step. TitleMax is convenient and helps a lot. They're not gonna be lying to you. They tell you straight out and won't be beating around the bush. What I liked was the lady didn't try to force me to get more money out like some title loans that I've tried in the past. TitleMax lets you decide.

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    TitleMax
    Response from TitleMax

    Thanks, Manuela! We are glad you had a great experience.

    Verified purchase
    Staff

    Reviewed March 8, 2022

    I would refer TitleMax. The process went through smoothly. The people there were great and very accommodating. Any questions that I had to ask, the rep answered them with ease. There were no complications at all.

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    TitleMax
    Response from TitleMax

    Thanks for leaving a review, Terrance!

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    Customer ServiceStaff

    Reviewed March 7, 2022

    The process took 40 minutes, and the customer service was perfect. The rep let me know everything, and she did good.

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    TitleMax
    Response from TitleMax

    We are glad you had a pleasant experience, Aracely!

    Verified purchase
    Punctuality & Speed

    Reviewed March 7, 2022

    TitleMax was fast and easier than any other competitors who wanted too much information. I was in and out within an hour and I liked the experience that I had. If you need some fast money and you know you can pay it back on time, go to TitleMax.

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    TitleMax
    Response from TitleMax

    Thanks, Connie! Let us know if you need anything else.

    Verified purchase
    Staff

    Reviewed March 6, 2022

    TitleMax seems easier to deal with than some banks. The process didn't take too long unlike going through a bank. Their reps do good.

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    TitleMax
    Response from TitleMax

    We appreciate you taking the time to leave a review, Larry!

    Verified purchase
    CoveragePunctuality & SpeedStaffLoan Process

    Reviewed March 6, 2022

    I recommend TitleMax. My experience was fast and easy, and the agent was good. They asked for the title, my insurance and id, and they took pictures of the car. The loan helped me do some other things I needed to do.

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    TitleMax
    Response from TitleMax

    We are glad we could help, Travis! Let us know if you need anything else.

    Verified purchase
    TechStaff

    Reviewed March 5, 2022

    It was a smooth process with TitleMax. The young lady in there took care of me. She went out and took pictures then came in and went over the contract with me.

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    TitleMax
    Response from TitleMax

    Thanks, Tracey! Let us know if you need anything.

    Verified purchase

    Reviewed March 5, 2022

    TitleMax was convenient. I didn't mind working with them at all. However, as for the lady that was in there, I don't know that I understood everything that she was talking about. When I started asking questions, she got a little bit snippy with me. I felt like I had to apologize to her three separate times for asking questions. Also, she had me move the car three times because the lighting wasn't perfect. If they want to take pictures or a photoshoot of the car, shouldn't they have a garage or a bay to pull the car into so they can do what they need to do? If you're going to TitleMax, treat it like a doctor's office and have plenty of time.

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    TitleMax
    Response from TitleMax

    We appreciate your feedback, Lukas.

    Verified purchase
    Punctuality & SpeedRates

    Reviewed March 4, 2022

    Everything went fast and easy, and Brittany explained everything perfectly to me. The rates are a little steep, but it was something that I was able to work with.

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    TitleMax
    Response from TitleMax

    Thanks, John! Let us know if you need anything.

    Verified purchase
    Staff

    Reviewed March 4, 2022

    TitleMax is good and it's there for you. They help you out in a time of need. Most companies ask you a lot about stuff that's not necessary but TitleMax doesn't do that. The representatives of the location I went to do an outstanding job. They should get raises and be commended for their job.

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    TitleMax
    Response from TitleMax

    Thanks for the feedback, James! We appreciate your business.

    Customer ServicePunctuality & SpeedLoan ProcessRatesTransparency

    Reviewed March 3, 2022

    This is by far the worst company ever!!! I already had a loan in the past and I paid it off and was never late. I applied about 1 week ago for a new loan and submitted all the requested documents and have heard nothing. So I decided to call them to check the status of my application and they told me their customer service department would call me back with an update. I still have yet to hear anything. I sent them all of my personal confidential documents and I hear nothing on what’s going on. I am no longer interested in this loan and will take my business elsewhere. Horrible!!!!

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    TitleMax
    Response from TitleMax

    Hi, Jenna. We value your feedback on your most recent experience with TitleMax and would like to learn more. Please feel free to reach out to our customer resolutions hotline at 1 (800) 804-5368. From there we can contact the appropriate parties and work through any issues.

    Verified purchase
    Staff

    Reviewed March 3, 2022

    The rep was nice and explained everything to me. Working with TitleMax was very good.

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    TitleMax
    Response from TitleMax

    Thanks, Jack!

    Verified purchase
    Punctuality & SpeedStaffBillingLoan Process

    Reviewed March 3, 2022

    There were two reps in the office, and they both helped. I was impressed with how friendly and professional they were. The process was very simple too. I had the title in hand, and they asked me for a check stub. I showed it to them and they calculated the loan amount. I just walked in the door, checked to see if I could get a loan, and 20 minutes later, I was out with a loan. Working with TitleMax was really good. They had helped me catch up on some bills and it's a payment plan back on the loan. I would recommend it 100%. 5 stars all the way through. Especially the girls over there.

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    TitleMax
    Response from TitleMax

    Thanks, Torivio! We appreciate your feedback.

    Verified purchase
    Customer ServiceTechStaffLoan ProcessRates

    Reviewed March 3, 2022

    I went to LoanMax and CASHPOINT, and they were rude, snotty, and didn't want to answer any questions whereas TitleMax was so nice. Their reps were so amazing. I asked so many questions and I felt sorry for Al that first night. He stayed past 6:00 answering all my questions. I was extremely impressed with that. I had one question which neither one of them knew, and they were both on the phone before I could even try to reword it, trying to find the answer for me. The application itself only took five minutes but the picture-taking was what made it longer. They kept saying that there was too much of a glare but the rep was so patient and kind. She didn't get frustrated or show it at all if she did.

    The most that the other 2 companies would do was a $500 title loan and if I was gonna pay that much in interest, then I wanted something bigger than $500. TitleMax was able to get me what I needed and wanted. I wanted 2,500 and the initial offer was 1,700. She rejected that offer but came back with a 2,000 offer right away. It made it feel like I was working with an actual bank and lender versus just a piece of paper that needs to have a lien on it type situation. Their process was extremely easy and so pleasant that I would recommend them to anyone. TitleMax, hands down, would fit for anybody and relieves so much stress.

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    TitleMax
    Response from TitleMax

    Thanks, Janice! We appreciate your business and are glad you had a pleasant experience.

    Verified purchase
    Punctuality & SpeedBillingLoan Process

    Reviewed March 2, 2022

    I’ve used TitleMax a long time ago. This time, I signed up for a car title loan, and it wasn’t hard. It took only 30 minutes. Usually, people who don’t pay their bills or who are not recurring, it would be a long time, but mine was quick because I paid it on time and I was already there. Everything was good.

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    TitleMax
    Response from TitleMax

    Thanks, Lorna! We appreciate your business.

    Verified purchase
    CoverageStaff

    Reviewed March 2, 2022

    The rep was nice and the process was fine. However, she asked for insurance which was something they didn't ask me before I came.

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    TitleMax
    Response from TitleMax

    Hi, Barbara! Thanks for your feedback. Let us know if you have any questions or need any help.

    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed March 2, 2022

    The TitleMax rep I worked with got right on my case and walked me through everything. It was easy to understand, and he let me understand all the numbers and what comes with it. His name was Darren. I got a title loan, and it was quick and easy.

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    TitleMax
    Response from TitleMax

    We are glad you had a pleasant experience, Shuronda!

    Verified purchase

    Reviewed March 1, 2022

    The person that worked with me was very respectful. She talked me through everything. So far, everything's been fine. If I had another situation, I probably will have to go through it.

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    TitleMax
    Response from TitleMax

    Thanks, Robert!

    Verified purchase
    Staff

    Reviewed March 1, 2022

    The representative from TitleMax was the best. She was very friendly, and she did her job well. Not anybody makes sure you’re satisfied. I'm very satisfied. It was a very good experience.

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    TitleMax
    Response from TitleMax

    Thanks, Rachelle! We are glad you had a great experience.

    Verified purchase
    Staff

    Reviewed Feb. 28, 2022

    I worked with TitleMax for the title. First, they had to view the vehicle and take pictures of the vehicle and then, I filled out some papers on the computer. The overall process didn’t take too long. It was perfect and Mike and Molly played a huge part. They were very welcoming and patient and they made me feel comfortable.

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    TitleMax
    Response from TitleMax

    Thanks for the feedback, Jasmine! Let us know if you need anything.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Feb. 28, 2022

    It went quick with TitleMax. The rep was nice. I liked her. She helped me out a lot, too.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks, Ervin! We are so glad we could help.

    Verified purchase
    Refunds & Payouts

    Reviewed Feb. 28, 2022

    TitleMax had a pretty simple and straightforward application process. The approval took about one hour. However, for a month, I'm gonna pay back $680 and that's a little bit high for me. But every other thing is perfect.

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    TitleMax
    Response from TitleMax

    Thanks for leaving a review, Olabisi!

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Feb. 27, 2022

    They responded within 15 minutes and the application was quite easy. When I got to the office, I just gave the information to the guy that was helping me, Daniel. Title Max didn't ask me for something to back up my loan. The amount is only $400, but still.

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    TitleMax
    Response from TitleMax

    Thanks, Rosa!

    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed Feb. 27, 2022

    The process of getting a title loan from TitleMax was pretty fast. I liked it. They were very professional and friendly. Everything was great because they explained everything to me where I could understand.

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    TitleMax
    Response from TitleMax

    Thanks for the feedback, Amanda! We are glad you had a pleasant experience.

    Verified purchase
    Contract & Terms

    Reviewed Feb. 27, 2022

    The process wasn't difficult but when it came down to the part where we could have got the referral fee for my son and I, the girl should have let us choose how we wanted to do that. Also, I was the only one getting my stuff processed and it took a while. It took nearly an hour and that's not good. Nonetheless, TitleMax did a good job.

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    TitleMax
    Response from TitleMax

    We appreciate your feedback, Janice!

    Verified purchase
    Refunds & PayoutsStaffBilling

    Reviewed Feb. 26, 2022

    TitleMax gave me what I wanted and didn’t try to force me to take too much. It was nice. My rep was on point and let me know when I have to be back to pay my bill.

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    TitleMax
    Response from TitleMax

    We are glad we could help, Kenneth! Let us know if you need anything.

    Verified purchase
    Staff

    Reviewed Feb. 26, 2022

    The lending process was good. It took two hours, and Brandon, the rep, was cool. He was very helpful and knowledgeable.

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    TitleMax
    Response from TitleMax

    Thanks for taking the time to leave a review, Adriane!

    Verified purchase
    Staff

    Reviewed Feb. 26, 2022

    TitleMax was alright. It helped me on what I wanted to do.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    We are glad we could help, Travis!

    Verified purchase
    PriceRefunds & Payouts

    Reviewed Feb. 25, 2022

    It was great with TitleMax. The only thing that was irritating was that my car was an '05 Equinox with 73,000 miles on it. It's worth at least 5, and we got 22 on it. But that's cool. It's less I gotta pay back.

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    TitleMax
    Response from TitleMax

    Thank you for your feedback! It is our goal to do all we can to help customers get the cash they need. The amount you're approved for is determined based on a number of underwriting factors and any state or local requirements. When you apply, we do our best to get you the amount you need, while still adhering to such parameters and requirements. If you have specific questions about the amount you were approved for, please reach out to your local TitleMax store, or you can contact our customer service team at 1 (800) 804-5368.

    Verified purchase
    StaffLoan Process

    Reviewed Feb. 25, 2022

    The rep was very informative, knowledgeable of what was going on, and overall, a great experience. Within 30 to 45 minutes, the loan was funded. Titlemax is a great place to go to.

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    TitleMax
    Response from TitleMax

    Thanks, John! We are glad you had a great experience.

    Verified purchase
    Punctuality & Speed

    Reviewed Feb. 25, 2022

    TitleMax was quick and easy. The process was way less than an hour and it was explained to me very thoroughly. However, I had to move my car for them to take pictures of it. I moved it to a new place where they wanted me to move it then they asked me to move it again to change the angle of it.

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    TitleMax
    Response from TitleMax

    Thanks for the feedback, Steven!

    Verified purchase
    StaffLoan ProcessRates

    Reviewed Feb. 24, 2022

    Working with TitleMax was great. The process took a little longer than a normal day since they were having some computer issues that day but the rate was good and the reps were nice. The process was easy and the loan helped me out.

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    TitleMax
    Response from TitleMax

    Thanks Kim! We're glad we could help. Let us know if you need anything else.

    Verified purchase
    StaffLoan Process

    Reviewed Feb. 24, 2022

    Getting a car title loan from TitleMax took about 45 minutes to an hour. The rep who helped me out was great.

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    TitleMax
    Response from TitleMax

    Thanks Colvin! We hope to see you again soon.

    Verified purchase
    TechStaffLoan Process

    Reviewed Feb. 24, 2022

    I got a personal loan with TitleMax and it took two tries. They had something wrong with the computer and the application wouldn’t go through. I left, picked my daughter up from school, and came back. It was approved already when I came back. The rep was real good and patient. She knew of it. TitleMax is probably the best place to go.

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    TitleMax
    Response from TitleMax

    Thanks, Clarence! We are glad you had a great experience.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Feb. 23, 2022

    Everything TitleMax asked was proper, and the process took no more than 30 minutes. It was super fast. The rep was great too. She was very nice and helpful. I had the title with me, but I didn't have the vehicle. At first, I was like, "I have to go back and go get the vehicle." The lady explained to me that she needed to take some pictures and that it was a requirement. I realized she was just doing what she was supposed to. If they're gonna lend me money, she needs to know what kind of vehicle I have, and I was okay with it. Overall, everything was good.

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    TitleMax
    Response from TitleMax

    Thanks, Jessica! We are glad you had a pleasant experience.

    Verified purchase
    Staff

    Reviewed Feb. 23, 2022

    The rep was nice but the process was long. They had to take a lot of pictures. Also, depending on the amount that you borrow, you have to pay it back within a month.

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    TitleMax
    Response from TitleMax

    Thanks for your feedback, Mrs. M!

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Feb. 23, 2022

    The process took 15 minutes, and customer service was great. The representative was nice. I was gonna do business with TitleMax, but I paid it right back off, because it's just like a payday loan. Overall though, it was a good experience with TitleMax. I got a $50 check for free, and if I came across some big money, I’d go back and get the 10,000.

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    TitleMax
    Response from TitleMax

    Thanks for your feedback, David! Let us know if you need anything.

    Verified purchase
    StaffBilling

    Reviewed Feb. 22, 2022

    The lady that helped me, Carla, explained everything in detail. When I had questions, she answered them in ways that I could understand them because it was my first time doing it. She did the process very smoothly. Even though it took an hour just to do the application and get approved, I didn't even realize that. We were talking, and it was nice. I got the money instantly too. As long as you have everything you need and you can keep up with payments, I would recommend the process. Other than that, I wouldn't.

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    TitleMax
    Response from TitleMax

    We appreciate your feedback, Allison!

    Verified purchase
    Staff

    Reviewed Feb. 22, 2022

    The reps were pleasant. They got me the amount that I asked for with pretty much no problem.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks, Jeremy! We are glad we could help.

    Verified purchase
    PriceRates

    Reviewed Feb. 22, 2022

    Everything was perfect. TitleMax's lending process was within a good 30 minutes or less, and the rate and terms are awesome. Go for it. It's worth it.

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    TitleMax
    Response from TitleMax

    Thanks Jacqueline! We appreciate your business and hope to see you again soon.

    Verified purchase
    Staff

    Reviewed Feb. 21, 2022

    My experience with TitleMax was excellent. I liked the way the rep was handling her business. She was there by herself. Two people came in behind me but she was smoothly doing her business.

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    TitleMax
    Response from TitleMax

    Thanks, Wanda! We are glad you had a great experience.

    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed Feb. 21, 2022

    The application process was really quick and easy. The reps were very informative as to what I needed before I arrived, so I had all my documentation with me. It was the title, my income verification, and my driver's license. The reps were helpful in explaining the loan as well. They were very professional, and even as of today, I get emails and reminders. They're very on top of it.

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    TitleMax
    Response from TitleMax

    Thank you for your feedback, Christine! We are glad you had a pleasant experience. Let us know if we can help with anything.

    Punctuality & SpeedRefunds & PayoutsBillingLoan Process

    Reviewed Feb. 20, 2022

    Negative experience, total rip off. Once you submit your title you have to go to your local tax office to regain another copy after you pay it off. Unfortunately when the economy took a hit, I fell into a hardship where it was difficult to pay my bill off. I had been paying Title Max for 6 years NEVER LATE and they never compromised. Borrowed 1000 in 2014 paid it off in 2020 and have given them a total of about 10,000 on a 1000.00 loan. Avoid this loan if you can't pay it back within 1 or 2 months at the most. They won't tell you that. Just go another way.

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    TitleMax
    Response from TitleMax

    Hi Lori - we are sorry you had a negative experience. Please feel free to reach out to our customer resolutions hotline at 1 (800) 804-5368. From there we can contact the appropriate parties and work through any issues.

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Feb. 20, 2022

    The lending process was fast, and that’s the great part. I was in and out of TitleMax in 20 minutes. I never had a problem with the customer service too.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks Robert! Let us know if you need anything.

    Verified purchase
    Punctuality & SpeedLoan Process

    Reviewed Feb. 19, 2022

    The application process for a title loan was real simple, and the lady I worked with was great. I presented the title, my ID, and cards. Titlemax took pictures of the car and checked mileage. They got me in and out quick, and there was great energy.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    We appreciate your feedback, Melissa! Let us know if we can help with anything.

    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed Feb. 18, 2022

    Getting a car title loan was quick and easy. We went in, and it took an hour. The staff took photos of the vehicle and checked all to make sure everything matched the title then they just needed the title. They were very pleasant to work with. They let us know what we were getting ourselves into and how we would get ourselves out of it. The establishment was very clean too. It was well before Valentine's, and they had already decorated for Valentine's. It was a nice business deal. The staff was also very pleasant, kind and made communication while we were waiting. I'm, so far, very pleased with everything. TitleMax came through in a pinch when I really needed help. I didn't think anyone else would help me, and they saved me. They blessed me that day.

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    TitleMax
    Response from TitleMax

    Thank you for sharing, Amber! We appreciate your business and feedback. Let us know if you need anything.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Feb. 17, 2022

    The lending process was fast, very easy and smooth. It was an instant approval online and then it was an hour in the store. The reps were very friendly too.

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    TitleMax
    Response from TitleMax

    Thanks, Priscilla! Let us know if you need anything.

    Verified purchase
    Sales & MarketingPriceTimeliness

    Reviewed Feb. 16, 2022

    TitleMax had a promotion where you come the back next day and get a $50 check. I never got that yet. Apart from that, the lending process took 15 to 30 minutes, and I thought I was gonna get the book value or 30% of the book value, but I didn't. I have a Honda accord. Hondas are good, reliable vehicles and they’re worth more. It's okay though. My experience was good and I’d recommend TitleMax to friends and family.

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    TitleMax
    Response from TitleMax

    Thanks for leaving a review, Kebarius!

    Verified purchase
    Customer ServiceStaffLoan ProcessRates

    Reviewed Feb. 15, 2022

    TitleMax has good customer service. They're very nice, generous and helpful, and everything is going good. They gave me a good deal on the interest rate when I first did a loan, and that's what made me go back a second time, because I knew I could afford it. The first location I went to a few years ago was very great too. I paid the full on amount with them, which is how I got this loan. TitleMax is a good company, and I have more opportunities as far as getting cash as many times as I need.

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    TitleMax
    Response from TitleMax

    Thanks, Jakia! We are glad we could help.

    Verified purchase
    Customer Service

    Reviewed Feb. 15, 2022

    Going through the process with TitleMax wasn't difficult. Their customer service was real nice.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks, Maria! We are glad you had a pleasant experience.

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 14, 2022

    TitleMax is a very great company. When I went to their store, the reps were very polite. They were very professional, respectful and helpful. I looked the company up online and I didn't see any bad reviews. So, they live up to their reputation and their name. They got positive vibe, great atmosphere, strong professionalism and great customer service.

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    TitleMax
    Response from TitleMax

    Thanks, Patrick! We appreciate your feedback.

    Verified purchase
    PriceStaff

    Reviewed Feb. 14, 2022

    TitleMax is good. They did me a good favor. The process took about 20 minutes and it was really easy. The reps at the store were good to me. It's just I could have borrowed like 5 hundred dollars more, but they were saying my car is worth just $500.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thank you for your feedback! It is our goal to do all we can to help customers get the cash they need. The amount you're approved for is determined based on a number of underwriting factors and any state or local requirements. When you apply, we do our best to get you the amount you need, while still adhering to such parameters and requirements. If you have specific questions about the amount you were approved for, please reach out to your local TitleMax store, or you can contact our customer service team at 1 (800) 804-5368.

    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed Feb. 13, 2022

    The application process with TitleMax was simple and easy. It was quickly got done. The lady that did my application was very nice about everything, and she got things done properly for me. Thee overall lending process took about 25 minutes. It was a car title loan and they required my title and driver's license. They took pictures of everything in the vehicle, got my verification information and took a picture of me as well. TitleMax helped out a lot. I'd recommend others to go there before they go anywhere else because they have friendly service. The ladies there are very nice. They can get quick and easy money there.

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    TitleMax
    Response from TitleMax

    We are glad we could help, Kimberly! Let us know if you need anything.

    Verified purchase
    Rates

    Reviewed Feb. 13, 2022

    TitleMax had the lowest interest. Their application process was smooth and easy, and the total lending process took about 10 to 20 minutes. TitleMax is great and convenient.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks, Fabian! Let us know if you need anything.

    StaffLoan ProcessRates

    Reviewed Feb. 12, 2022

    The lady that helped me get my title loan was very nice and answered all my questions in great detail so I understood everything perfect. Very down to earth people and you can't beat the interest rates anywhere else I have looked up in my area.

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    TitleMax
    Response from TitleMax

    Thanks, Bobby! We are glad you had a great experience.

    Verified purchase
    Staff

    Reviewed Feb. 12, 2022

    TitleMax explained everything completely, but they had to explain more than once and go into detail. I understood everything thoroughly. I was happy with the decision. Their process was perfectly good. You're one on one with the person and that you feel that they do want to help.

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    TitleMax
    Response from TitleMax

    Thanks for the feedback, Abraham! We appreciate your review.

    Verified purchase
    StaffLoan Process

    Reviewed Feb. 11, 2022

    I worked with very helpful TitleMax reps. They were very knowledgeable of everything. TitleMax was able to give me a payday loan as opposed to just a title loan. It's nice to know that they don't just do title. They helped me out when I needed it the most and if I have to, I will go back to them again.

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    TitleMax
    Response from TitleMax

    We are so glad we could help, Alicea! Let us know if you need anything else.

    Verified purchase
    Staff

    Reviewed Feb. 11, 2022

    The TitleMax rep was very helpful. The process didn't take long. It took about 15 or 20 minutes. Working with TitleMax helped me out when I needed it.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks, Denise! We are glad we could help.

    Verified purchase
    Customer ServiceRates

    Reviewed Feb. 10, 2022

    The process took no more than an hour, and everything went okay. It was great customer service, and I'm okay with the rates and terms.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    We appreciate your feedback, Unique!

    Verified purchase
    Loan Process

    Reviewed Feb. 10, 2022

    The lady that was doing my application was cool but the lending process with TitleMax was long. I was in there for at least an hour and all the time I was sitting there, they just gave me $200. I thought they were gonna give me more than $200. I did a personal loan. I just had to show them my job history, picture ID, Social Security approval address and work address.

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    TitleMax
    Response from TitleMax

    Thank you for your feedback, Dauda. It is our goal to do all we can to help customers get the cash they need. The amount you're approved for is determined based on a number of underwriting factors and any state or local requirements. When you apply, we do our best to get you the amount you need, while still adhering to such parameters and requirements. If you have specific questions about the amount you were approved for, please reach out to your local store, or you can contact our customer service team at 1 (800) 804-5368.

    Verified purchase
    Customer ServiceTechPunctuality & SpeedStaffLoan Process

    Reviewed Feb. 9, 2022

    Everything went really well. We had a problem with pictures though. It took a long time 'cause they kept saying the pictures weren't clear, but they were clear on our end. Also, when I called, they said that it was over about 2,000 or better for the loan on the truck. When I got there, they only gave me 1,200, but the lady told me I could come back. She said they would probably up my loan if I came back over there earlier in the day. When I got there, it was late and starting to get dark. I have had a lot of stuff going on, and I needed extra money, but I haven't had time to go back over. Much has happened since then. Other than that, the experience was fine. The lady really helped and did the best she could.

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    TitleMax
    Response from TitleMax

    Thanks for your feedback, Tommy!

    Verified purchase
    Punctuality & SpeedRefunds & PayoutsStaff

    Reviewed Feb. 9, 2022

    The TitleMax in-store rep was very nice. She kept apologizing for the computer system being slow. The computers were running slow so the process was taking a long time. Working with TitleMax helped me because I needed the money to help pay for my daughter's course she'll take in Orlando in March.

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    TitleMax
    Response from TitleMax

    We appreciate your feedback, Pamela! Let us know if you need anything.

    Verified purchase

    Reviewed Feb. 8, 2022

    The man that was doing the sign up was nice and cool, and he showed me everything, including what to do. Everything was good, and I’d tell friends to go to TitleMax.

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    TitleMax
    Response from TitleMax

    Thanks Martavius! Let us know if you need anything.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Feb. 7, 2022

    The rep was good, and everything went smooth. The only thing was I was just sitting there for three hours waiting for them, and I was a little aggravated about why they wanted to take a picture of me. That was strange to me.

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    TitleMax
    Response from TitleMax

    Thanks for taking the time to leave a review, Richard!

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 6, 2022

    The gentleman, Danny, was a very good employee. He was very attentive, knowledgeable and willing to help, and he stayed after hours ‘cause it took a bit of time to get a response from a third party. I got to the TitleMax office at 6:00 and they close at 7:00, but the process went over 7 o'clock. Overall, it's been a good experience. TitleMax helped me with the situation that I was in and I'm grateful for that.

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    TitleMax
    Response from TitleMax

    Thanks for the feedback, Maria! We are glad you had a pleasant experience.

    Verified purchase
    Staff

    Reviewed Feb. 5, 2022

    I was pretty comfortable working with TitleMax. It took me a minute to kind of understand the process, but the guy at the store was pretty helpful. TitleMax was helpful when I needed it. I was able to get the money when I needed it, so that was good.

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    TitleMax
    Response from TitleMax

    We are glad we could help you out, Sean! Let us know if you need anything else.

    Verified purchase
    Customer ServicePunctuality & SpeedStaffBilling

    Reviewed Feb. 5, 2022

    The representative answered a lot of our questions and explained a lot of how the process goes. Our communication was good, and so far, so good. I haven't made the first payment yet, but the overall lending process was very helpful, simple and quick. It didn't take longer than 30 minutes.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks, Jonathan! Let us know if you need anything.

    Verified purchase
    Billing

    Reviewed Feb. 4, 2022

    The process was really nice and easy. I was very uncomfortable and apprehensive about even going. But the guy that I dealt with was very, very nice. He made my fears and anxiety about everything go away. He talked to me about finances and the payments, and how everything goes, and he put me at ease about it. Everything was great.

    Thanks for your vote!
    TitleMax
    Response from TitleMax

    Thanks for your feedback, Liesel! We are glad you had a pleasant experience.

    Verified purchase
    Staff

    Reviewed Feb. 4, 2022

    I like the lending process of TitleMax. The person I worked with was very professional. Working with the company has impacted my life for the better so I could pay all my credit.

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    TitleMax
    Response from TitleMax

    We are glad we could help, Aryana! Let us know if you need anything else.

    Verified purchase
    Staff

    Reviewed Feb. 3, 2022

    Enrolling was very easy, forthcoming and to the point. Tracy, the rep, was the best. She was very thorough, professional and insightful. I had a gold star experience with TitleMax.

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    TitleMax
    Response from TitleMax

    We are glad you had a pleasant experience, Charlie!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Feb. 3, 2022

    TitleMax was very prompt and welcoming. They explained everything very fluidly as much as I needed to and as many times as I needed to. They were patient and understanding, and they have great service. I'd tell others that TitleMax is a very good plan to go with.

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    TitleMax
    Response from TitleMax

    Thanks for the feedback, Leah! We appreciate you taking the time to leave a review.

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 2, 2022

    The customer service rep from TitleMax was great. She gave me a lot of tips, and the process took about 20 minutes. It was pretty simple, too.

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    TitleMax
    Response from TitleMax

    Thanks, Evonte! We appreciate your feedback.

    Verified purchase
    Punctuality & SpeedStaffLoan ProcessRates

    Reviewed Feb. 2, 2022

    Both of the representatives helped us and were as nice as could be. They answered all our questions and made the process painless. I was dreading going in but then, they were both amazing. It only took us about 10 minutes to do the application and then, we had a little bit of a wait time. It was under an hour. The rates were a little high but anytime you get a loan like that, it's going to be a little high anyway. It was all good.

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    Verified purchase
    Staff

    Reviewed Feb. 1, 2022

    Working with TitleMax was pretty easy. The rep I worked with was very nice and very upfront about everything. Also, she didn't look down on you, like you couldn't go anywhere else. She was down to earth.

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    TitleMax
    Response from TitleMax

    Thanks, Joseph. Let us know if we can help with anything!

    Verified purchase
    Staff

    Reviewed Feb. 1, 2022

    The rep that I worked with was very sweet and helpful. I had a great experience.

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    TitleMax
    Response from TitleMax

    Thanks, Abbygail! We are glad you had a pleasant experience.

    Verified purchase
    Staff

    Reviewed Jan. 31, 2022

    TitleMax helped a lot, so they did a good impact on our lives. They have excellent representatives and a great lending process.

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    TitleMax
    Response from TitleMax

    We are glad we could help, Genie! We appreciate your feedback.

    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed Jan. 31, 2022

    TitleMax surprised me because I got the loans quickly. We were opening a business up and needed the money for the food truck. We're in the store right now that we opened up and if it wasn't for them, we wouldn’t be here right now. I didn’t have anywhere to turn to so I appreciated it. They made it possible. I’m happy with the lending process and the rep was very kind.

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    TitleMax
    Response from TitleMax

    Congratulations Antoine! We are glad we could help you. Let us know if you need anything else.

    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed Jan. 30, 2022

    We liked both of the people in TitleMax. The reps were professional and nice. The process was quick and they had things entertaining children as well in the center, so my kids weren’t driving everyone crazy. TitleMax helped us when we needed a quick loan for groceries and stuff for the house.

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    TitleMax
    Response from TitleMax

    We are happy we could help, Tia! Let us know if you need anything else.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 29, 2022

    The process was quick and painless, and the rep was very professional. They checked the vehicle, took pictures and looked all around it. Working with TitleMax made ends meet.

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    TitleMax
    Response from TitleMax

    Thanks for taking the time to leave a review, Frankie! We appreciate your feedback and your business.

    Verified purchase
    Punctuality & SpeedMaintenanceStaff

    Reviewed Jan. 28, 2022

    The TitleMax rep I worked with really did an amazing job, but he could've been slightly a bit more patient and he could've broken everything down a little more than just trying to get me the money. He gave me a lot of information, but I would've liked a little more because it was so quick.

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    TitleMax
    Response from TitleMax

    Thanks for taking the time to leave a review, Darrell! Let us know if we can help you with anything.

    Verified purchase
    Staff

    Reviewed Jan. 28, 2022

    I used TitleMax twice before and the employees were always helping us.

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    TitleMax
    Response from TitleMax

    Thanks John! Let us know if we can help with anything.

    Verified purchase
    Punctuality & SpeedBilling

    Reviewed Jan. 27, 2022

    The lending process was quick and I had a good experience with the reps. They always gave me time to make sure I made the payments so I've never had any problems working with TitleMax.

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    TitleMax
    Response from TitleMax

    Thanks, Ashley! We appreciate your feedback.

    Verified purchase
    Staff

    Reviewed Jan. 26, 2022

    The employees at TitleMax were very good people but it took almost an hour to process everything. They were trying to see if they could approve it but it’s not that big of a problem. They aked me for some reference, where I was working, how much I was doing, what I was paying. They took pictures of my car, a picture of me and they just told me to sign some papers.

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    TitleMax
    Response from TitleMax

    Thanks for your feedback, Arturo. Let us know if you need anything.

    Verified purchase
    Loan Process

    Reviewed Jan. 25, 2022

    I dealt with TitleMax for an hour. They were pretty busy but they're a good place to get a loan.

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    TitleMax
    Response from TitleMax

    Thanks Anfernee! Let us know if we can help with anything.

    Verified purchase
    Staff

    Reviewed Jan. 25, 2022

    I just got TitleMax on Monday and the process was smooth. The reps were very friendly and didn’t make me feel like I was taking their money. They were there to help out. They answered any questions in clear details.

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    TitleMax
    Response from TitleMax

    Thanks for your feedback, Veronica! Let us know if you need anything.

    Verified purchase
    MaintenanceStaffBillingLoan Process

    Reviewed Jan. 24, 2022

    The guy that explained everything to me made sure I understood what I was getting myself into. He explained it to me well. He also did well in breaking down the payments to me. My experience was great. The loan helped me out to get the bills paid that I needed to get paid at the time.

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    TitleMax
    Response from TitleMax

    We are glad we could help Ledarius! Let us know if you need anything.

    Verified purchase

    Reviewed Jan. 24, 2022

    The process with TitleMax was great. We enjoyed who we were working with.

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    TitleMax
    Response from TitleMax

    Thanks Mike! We are glad you had a great experience.

    Verified purchase
    StaffLoan Process

    Reviewed Jan. 23, 2022

    Everything was smooth. They worked with me and they helped me a lot with some of the questions I had. They were nice and they made me feel more comfortable there. Everything was good until the part that came for them to give me the loan. They took a little bit a while this time.

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    TitleMax
    Response from TitleMax

    Hi Muhammed! Thanks for your feedback. We appreciate your business!

    Verified purchase
    Staff

    Reviewed Jan. 23, 2022

    Gabrielle, the rep, was great and Becca, a girl I worked with for about three years, worked at TitleMax. I didn't know it until I walked in there. They were good people. The way that Gabrielle talked to me impressed me. It was like I was somebody she has known forever. She, Becca and I sat there and had a long conversation. The lending process took about 45 minutes because something with the pictures wouldn't upload. So, pictures had to be retaken. Other than that, it probably would have been sooner.

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    TitleMax
    Response from TitleMax

    Thanks Bobbie! We are glad you had a pleasant experience.

    Verified purchase
    PriceStaffRates

    Reviewed Jan. 22, 2022

    I'm used to interest rates being 300% or 400%. But TitleMax's rate was only 176, so it's cheaper than most. The process was a little long but it was good. I love working with them. Their staff is amazing. They helped me when I needed them. So they did a good job to me. They helped me tremendously.

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    TitleMax
    Response from TitleMax

    Thanks Mikkel! We are glad we could help. Let us know if you need anything.

    Verified purchase
    Customer ServiceOnline & AppStaffBilling

    Reviewed Jan. 22, 2022

    The application process was long. I've used TitleMax years ago and this time was different than before. I had to do it twice. Also, the rep I worked with was okay but I was supposed to get the full amount or the balance and what she told me to do on my phone only gave me partial payment. She said I'm gonna have to pay the other fee if I want to get the rest of it. Other than that, the payment process when I go online was easy.

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    TitleMax
    Response from TitleMax

    Hi Treeva! Thank you for your feedback.

    Verified purchase
    Loan Process

    Reviewed Jan. 21, 2022

    The people at TitleMax were great people. I got an auto loan and the overall lending process was done in 30 minutes.

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    TitleMax
    Response from TitleMax

    Thanks Richard! Let us know if we can help with anything.

    Verified purchase

    Reviewed Jan. 21, 2022

    Everything was good.

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    TitleMax
    Response from TitleMax

    Thanks, Deandre!

    Verified purchase
    Staff

    Reviewed Jan. 20, 2022

    I have a baby and he was whining, and the rep was patient with me throughout the whole situation. She was great because she worked with me. The total lending process took 30 minutes.

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    TitleMax
    Response from TitleMax

    Thanks for leaving a review, Shatana! We are glad we could help.

    Verified purchase

    Reviewed Jan. 20, 2022

    The process was perfect. The gentleman I worked with was Tim and he was very nice. We paid it off before it was even due.

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    TitleMax
    Response from TitleMax

    We're glad we could help, Allison! Let us know if you need anything else.

    Verified purchase
    BillingLoan Process

    Reviewed Jan. 19, 2022

    TitleMax have so many locations near me. So, it made things easier, because I didn't have to go looking. When I applied for a car loan with them, I had to make an application, turn in all my income, and they approved it. I gave them my title and my bank statement. They also took pictures of the vehicle and the whole process was done in about 30 minutes. Right now, I can't make a payment to them on my American Express card and I don't know why. But other than that, everything went well.

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    TitleMax
    Response from TitleMax

    Thanks for you feedback, Cynthia! We appreciate your business.

    Verified purchase
    Punctuality & Speed

    Reviewed Jan. 19, 2022

    The process with TitleMax was quick and easy.

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    TitleMax
    Response from TitleMax

    Thanks Charlotte!

    Verified purchase
    Customer ServicePunctuality & SpeedLoan Process

    Reviewed Jan. 18, 2022

    The loan process took about an hour. They got all the information and I waited for a response. My experience with TitleMax was great but the terms of the loan were horrible.

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    TitleMax
    Response from TitleMax

    Hi Shauntavia. Thank you for your feedback. We are sorry we did not meet your expectations. Please let us know if we can help with anything.

    Verified purchase
    Customer ServiceRates

    Reviewed Jan. 17, 2022

    The whole process with TitleMax took less than an hour. Everything went fine with it except the rates seem a little bit steep. Also, at the office, it's like they don't communicate when they reach out to somebody. The day that I went in, I had three phone calls from them. So, it's like they don't communicate what's going on. The store manager in the location I went to is not exactly the nicest person in the world.

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    TitleMax
    Response from TitleMax

    Hi Victoria. Thanks for taking the time to leave a review. We appreciate your feedback and are sorry we did not meet your expectations. Please reach out if we can help with anything.

    Verified purchase
    Customer ServiceLoan Process

    Reviewed Jan. 16, 2022

    The customer service was great in the TitleMax store that I went to. Getting the loan got me caught up on things I was behind on.

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    TitleMax
    Response from TitleMax

    Thanks, David! We appreciate your business. Let us know if we can help with anything.

    Verified purchase
    StaffBillingLoan Process

    Reviewed Jan. 15, 2022

    The people in the TitleMax office were very helpful. Caroline was very informative, knowledgeable and very nice. She went through everything that I was needing to know. So, she was really sweet. The only thing is the 30 days for a title loan is crazy. I do feel like they should at least offer a month-to-month situation. Other than that, TitleMax helped me get the money that I needed to pay some of my bills off. So, it was very helpful.

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    TitleMax
    Response from TitleMax

    We are glad we could help, Kishara! Please let us know if you need anything.

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    TitleMax Company Information

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    Company Name:
    TitleMax
    Year Founded:
    1998
    Website:
    www.titlemax.com

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