
TitleMax Reviews
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About TitleMax
TitleMax is one of the largest title lending companies in the nation, offering car and motorcycle title loans at competitive rates. It strives to provide a superior level of customer service as it helps thousands of people get the cash they need with a title loan. The company has thousands of convenient locations.
- Receive up to $10,000
- Get funds in as little as 30 minutes
- No bank account required
- No credit score requirements
- Pawns only available in Georgia
- Loans only available in 14 states
TitleMax Reviews
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Reviewed June 4, 2024
I had a good experience with TitleMax. The rep I worked with was very polite and helpful. She was also friendly and knowledgeable.
Reviewed June 4, 2024
TitleMax helped me very well and accommodated everything I needed, especially in a time of need. The rep was wonderful. After she left, I ended up going to a man who was wonderful as well. They weren't rushing and eager to just get my information. They worked with me in every which way they could. I referred my family members to TitleMax, one being my mom. She's supposed to be going up there today as well.
Reviewed June 4, 2024
I asked Titlemax about the title loan, the procedures and their means to help me get what I wanted. Their process is perfect. If you have everything that they require, it takes an hour to two hours. The rep knew what she was doing and gave me all the information that I needed. Everything was explained to me accurately and I was very comfortable with the experience. They made everything easier beyond my expectations. I would recommend them.
Reviewed June 4, 2024
I was in a tight spot for some cash and Titlemax came through. They have good customer service and the people are very respectful. But it sucks that I owe double of what they gave me.
Reviewed June 4, 2024
Curtis at TitleMax did his job well. He was very helpful and explained everything very thoroughly because I've never taken out a title loan before. I'd recommend TitleMax.
Reviewed June 4, 2024
TitleMax is good. The rep was awesome and handled the loan very quickly.
Reviewed June 1, 2024
I came in and had my car inspected. They told me what I could get for it. I felt like that was fair what they were offering me for what I needed. I was satisfied working with them.
Reviewed May 27, 2024
The reps knew what they were talking about. I got a title loan with TitleMax and I’ll be straight out with friends and tell them to try not to. Not because of the place but the interest rates. It's high.
Reviewed May 27, 2024
It would be a good idea to go to TitleMax if someone wanted a title loan or a personal loan. I went to a location, and the process was quick. I've made a few payments on the website as well. However, I was a little confused. I made a payment of 150, then another of 100, and it renewed me to get another 30 days. That was not what I was trying to do. I was just trying to make a payment towards the loan.
Reviewed May 27, 2024
It has been a great experience so far. First, I applied online, and it gave me an error message stating that I would have to go to one of my local TitleMax places. I ended up walking in and talked to the lady. She asked, "What can I do for you today?" I told her I was looking to try to get a loan. She told me what I needed to do, then she made the offer and walked me through my payments. The whole process from my application to getting my loan took about 30 minutes to an hour. I'm dealing with some hardship financial-wise, so the loan helped me out a little. It helped relieve some stress.
Reviewed May 27, 2024
I decided to purchase a loan with TitleMax due to me getting married at the time and wanted some extra funds for my honeymoon. The process was easy. It wasn't a hassle, and whatever questions I had, the rep was very knowledgeable about everything. However, it looks like the lender that works with the company kept sending back documents for some reason, then all of the photos that the rep was posting up, they kept saying that they weren't able to get them. It took a minute to get everything done, and in all, I was there for about four hours, including the wait time with them approving everything and making offers.
After that, TitleMax didn't waste any time with payment once I was approved and they had everything they needed. The payments were automatically processed. TitleMax helped me out great, and I was happy at the end of the day. My wedding was very important to me in the time that we had, and our honeymoon was even more important. It was definitely a major impact for me. We were able to enjoy our honeymoon peacefully.
Reviewed May 26, 2024
TitleMax seemed like the fairest one. The car title loan process took about an hour. The lending processor was good.
Reviewed May 26, 2024
I needed some money to help pay my rent. So, it was an idea to pawn my title to TitleMax. I like how much I'm paying back. The interest rate was fine by me being a first time customer. My customer service rep was very knowledgeable. So, that was why the lending process was easy. Also, it took way less than an hour. I got there right before they closed and she still did business with me. She went outside, took pictures, and got the VIN. She did everything that she was supposed to do.
Reviewed May 26, 2024
The rep at TitleMax was kind and very pleasant. I applied for a personal loan, and the setup took about 10 minutes. I did have to upload documents, and it was very easy. Overall, the process with TitleMax was easy. I was able to get answers right away.
Reviewed May 26, 2024
The person who was attending me was amazing. She helped me out on all the paperwork and explained everything right to me. It was a fast process. It took about no less than 30 minutes when I was done with filling out the paperwork, they had came back with a response. If you need a loan real fast, go to TitleMax because they're very helpful and they will get you out of the door real fast with a loan.
Reviewed May 26, 2024
I went into TitleMax’s location but the young lady who was working there instructed me on how to do the application online. It was easy and it took about 45 minutes. The rep was well-informed, polite and very humble. It was a wonderful experience with TitleMax and people should give it a try. They'd be shocked and happy with the result.
Reviewed May 26, 2024
Everything's okay with TitleMax. They treated me with respect and they helped me in every way that I needed help with. It was a good experience. I'm satisfied.
Reviewed May 26, 2024
I got a title loan from TitleMax. I filled out an application and it was completed in 30 minutes. The reps were good.
Reviewed May 26, 2024
Everything was good in my experience with TitleMax. I sent in the requirements. They explained that to me. The lady I spoke to informed me that she wouldn't be in the office by the time I got to that side of town. She told me her co-worker was there and they would be able to assist me. The system was messing up, so it took longer than usual. I ended up taking the pictures on my phone through the app that they told me to download instead of them using their system. The customer service was good. The rep was friendly. He walked me through everything. He read over all the documentation before I signed them, making sure I understood everything that I was signing.
Reviewed May 25, 2024
The lady that was in Titlemax treated me so nice. I would recommend her to anyone. She told me about the loan and she told me how things work. She was very educated on it. So, I really enjoy just going in there. They made me feel right at home. I needed the portal downloaded. But I was doing clinicals at that time, and I had to go that day. I couldn't learn how to do it on my phone. But they were willing to take me to come in another day just to sit me down and show me how to do it on my phone because I'm over 50 and they know that I'm not that computer-savvy. Also, the manager got there real early because she was working with me. She was willing to come back in real, real early to help me finish. I had a very good experience. I would recommend anybody to them. I will use them again and keep using them.
Reviewed May 25, 2024
I had a very good experience with Justin and Hilda. They broke everything down to me.
Reviewed May 25, 2024
The process took an hour. My rep was very good and helpful.
Reviewed May 25, 2024
The TitleMax rep was nice. The amount that I owe is due within 30 days on the 31st of this month. So, I decided, for this week, to pay half of the amount that I owe. Then next Friday would be the 31st, and I was gonna pay the other half. I was supposed to pay 145 and 145, with total up to 291. But when I paid the 145 today, she said to come back June the 30th and I owe 175. She tagged an extra $30. I was like, “Where's that coming from?” I'm not paying the minimum. I’m paying my title out within 30 days. I think what she tried to do was delayed me to June 30th so I could pay that extra $30, but I wasn't trying to look for an extension. I was just trying to pay it off.
Reviewed May 25, 2024
TitleMax helped me out good. I'm disabled and I was in need of the cash. I decided to call in. That was the best day of my life. I laughed and laughed. The payment is high, but it's good.
Reviewed May 25, 2024
The lending process with TitleMax took 40 minutes and it was a good experience. It was simple and fair. The rep gave me the amount that I needed and a little more. The rate was not too bad compared to another place.
Reviewed May 25, 2024
I had a good experience with TitleMax. I went to them 'cause I was short of little cash and they gave me good customer service. The transaction was quick, easy and good. If others are having a hard time and they need some help, I would highly recommend TitleMax because they will help you the best they can.
Reviewed May 25, 2024
The rep I worked with had a nice personality. However, their customer service is not good. They held $65 of my money. They told me I had to wait 10 days. Then I waited 10 days. Now, the rep said I gotta wait another 30 days for me to get my money back. They said that the other place had to hold on to it, but it was really them that had the hold on it. They didn’t wanna send an email to the other place where I got to spend the money. They messed up something on their end and had to hold that money until the other company would say they wouldn't touch it.
Reviewed May 10, 2024
If you need money Don’t go to TitleMax!!! They will really rip you off! I have had a loan with them for over three years and I don’t have the money to pay extra so I can’t get it paid off!! Everything goes to the interest
Reviewed May 8, 2024
The staff at this location was very helpful and very professional. They made the experience quick and easy. I would recommend Ms. Deborah ** if you are in the Columbia area. She made sure I understood everything.
Reviewed May 8, 2024
I applied for a title loan with TitleMax and it took about 40 minutes. Their rep was really helpful. She did everything and anything I asked, she gave me answers. They were a little bit high on the interest but it was fair.
Reviewed May 7, 2024
I got an unsecured loan for $900. Yesterday I called and asked the manager at TitleMax if they could lower the payment as I'm out of work. She said no. When I got the loan, I had a job and I wouldn't have been worried because I had an extra 1,000 to 1,200 a month. I'm dissatisfied. I've not had any problems with them except for this time. I have had loans with them six times over the years. Except for the high interest, it's been easy to do. I've always paid them back except one time when I had to file a bankruptcy.
Reviewed May 7, 2024
The lending process with TitleMax was smooth, easy, and fast. I took out a loan against my title for my car. They took pictures of my car and I got approved the same day. I saw the rep go outside with an iPad and she took pictures of the mileage on the odometer, and then she took pictures of the inside and the outside of the car. The reps were good professionally. I called one time because I had a question and they answered it. There were no issues with customer support. As far as payments, they gave me two options. I can pay back one time in one month or I could do it out monthly, but the rep did tell me that I will be paying back more if I pay it monthly versus if I just knocked it out with a one-time payment. Overall, the process with TitleMax is smooth and easy as long as you got everything you need, but be careful of the interest if you can't pay it back.
Reviewed May 7, 2024
I like TitleMax' speed of the approval process and that we got the money instantly. We needed it instantly. The rep I worked with was fabulous. That girl has a know-how. She was very quick and knowledgeable. If you are in a bind and needs fast cash, this is the place to go.
Reviewed May 7, 2024
I went into TitleMax and I was treated fairly. The reps were decent people and I was impressed with the customer service. The process from start to finish took about 45 minutes and I was able to wait. I will refer TitleMax.
Reviewed May 7, 2024
It'll take you too long to pay off a loan with TitleMax. If you borrow $3,000, you got to pay it out within a month's time. Otherwise, you'll be paying $500. If you pay that $500 and the next month comes around, you still got to pay that $3500 loan. It's like you're really paying them $4,000. That $500 is not going towards the payment. I don't like the way it's set up, but I had no choice but to get it. We're very dissatisfied.
Reviewed May 6, 2024
I dealt with TitleMax some years back. They were real friendly and nice and there's no pressure on you, like some lending places do. They worked with me and got positive attitude from everybody, which plays a big part with me. They had a screen right there by me and they told me look at the screen. As I went on, they explained everything page by page, bit by bit. The rep was real helpful and made everything easy. I recommend them to all my friends.
Reviewed May 5, 2024
The lending process at TitleMax was quick and easy. When I had put out all the information, it got done very quickly. The lady that I was working with was very nice.
Reviewed May 5, 2024
This is my second time with TitleMax. The first time, everything went smoothly. I got it all paid off and got it returned. And now, my second time, everything is going well. I came in, sat down and they guided me through the whole thing with the agreements. I asked, like I always do, what the monthly interest and everything is gonna be on it. They let me know. They did the process where they went through the vehicle and took pictures and they got me set up. The first time, it took about an hour. But that was because I was a new customer. The second time, it was not long at all. It took about 15 minutes. The reps were excellent and very nice.
Reviewed May 4, 2024
The location of TitleMax was convenient for me and the person I spoke with was polite and she explained everything to me. My experience was good.
Reviewed May 4, 2024
I got a title loan from TitleMax and it was super easy. The rep made sure that I understood the terms of the loan. They were super courteous, understanding and will do everything in their power to be able to help you out. The annual percentage rates are a little high. But I don't plan on having the loan for that long. Early repayment is the way I'm gonna go with that.
Reviewed May 4, 2024
The rep made me feel welcome and made the process quick. She wasn't pushing me and explained everything like she was supposed to. It was a wonderful experience with her. I would recommend TitleMax if you need something quickly. Hopefully, you don't need it too long though because it's very expensive. But if you need something for one time, it is worth it.
Reviewed May 3, 2024
Great experience, best place to get a car loan. Loved the people, was very fast and suuuuuper easy. Got bills paid. You won't regret this decision to take the opportunity. It wasn't hard at all. Thank you so much
Reviewed May 2, 2024
Loved the experience, quick and easy, got me what I needed. The person working with me went above and beyond what they had to! Would recommend to anybody in need. They got a great group of people here. Good stuff
Reviewed April 24, 2024
TitleMax is okay other than the fact that their computers are always down. Sometimes, we can't make the payments online, and I've had to go in to make the payments. It's not a bad thing but it can be an inconvenience. I did a title loan through them some years ago. That was a really quick get in, get out type of situation. I took a decent-sized loan, which I was able to pay off on my first check. This time, we were in the process of moving and we wanted to make sure we had some cushion cash. So, I used our secondary vehicle to take the title loan so that we can have some extra cash on hand just in case, which ended up being a good thing.
In the past, the process took an hour and a half at TitleMax. This latest time was a couple hours. The rep couldn't get the processing go through because everything went down. We were just sitting there for a while. She was very friendly. She sat there and chatted with us and talked to us about everything that was going on. We talked about a lot of different personal things relative to what was happening and make comparison. It made us feel comfortable, though. After everything was completed, we received the funds right then and there before we walked out the door. We did the electronic transfer. It went straight on into the account.
Reviewed April 22, 2024
The lending process was easy. They looked at the truck and took pictures and I had to sign. Since my mom's on the title loan, they had her sign for her to verify that she knew that I was getting a loan with the title. It took a little over 30 minutes to be completed but it was just because they had two people in front of me. Also, the rep was very helpful since I'm pretty young and I don't know anything about loans. She would dumb it down for me, which I really appreciated, and she made me feel okay that I was asking a lot of questions. I really appreciated her.
Thanks for choosing us and sharing your experience!
Reviewed April 22, 2024
I got approved for the small loan at first then I had to complete the full loan the next day. I met them face to face at the store then I called the second store that mine got transferred to and saw them in person. They walked me through the process on the computer and over the phone for my app on the phone. The only issue that I had is it would not put the large sum of funds directly onto my debit card, so I then had to get a MoneyGram then go to Walmart to get the cash. That was an additional process that wasn't the funniest. Other than that, everything was excellent with Titlemax.
Your feedback is highly valued, Misty! Thanks for sharing.
Reviewed April 22, 2024
The application process was quick. I did some online, and the website was easy to use. Someone then called me and everything was good. They confirmed my application, then they told they would send it over to TitleMax and by the time I get there, everything should be there with them. Overall, I had a good experience with TitleMax. They accommodated me and my needs, and I like the way they do things now. They give the money. People don't have to go running around trying to find a bank. The clerk was a nice person too.
Thank you for trusting us. We are here to help when you need us.
Reviewed April 21, 2024
I got a TitleMax loan using my title to my car. Their overall lending process was very good. I walked in there and everything there went well. I had to go somewhere to get my title changed over because it was out of state title, and that was when I had my problems. But as far as TitleMax was concerned, I had a good experience. I would recommend the location to anybody that run into a glitch and needed to get finances. The guy there was really nice. After I got all the information that I needed to have, I got back there. In about 30 minutes, I was in and out. I had funds into my account immediately. It was a good process.
We’re so glad you enjoyed your time at your local TitleMax!
Reviewed April 20, 2024
I got a cash loan from TitleMax. They're an excellent company for those in a certain situation and need to borrow a certain amount of money. Whoever introduced their business establishment instantly became successful without a doubt, because you just can't find vendors that lend straight cash out. The lending process took around 15 minutes and their reps were very cordial. They were respectful and they suggested other things.
We are delighted to hear you had a pleasant experience, Leslie!
Reviewed April 20, 2024
The application process was good and the lending process took something like seven minutes. They took me through the steps and what I had to sign. There are two payments I have to pay back, which are higher and don't take anything off, and then it's the regular payment.
Thank you for sharing, Porcha! We hope to see you again soon.
Reviewed April 20, 2024
My experience with TitleMax was great. The rep I worked with was nice and kind. He also helped me set up a payment, a way to make payments on my phone without going to the office, which was very helpful. They got me out of a bad situation and helped me make a large payment on something I really needed to pay off to meet a deadline. The lending process was very good and quick.
We are so glad we could help you, Susan! Let your local TitleMax know if you need anything else.
Reviewed April 20, 2024
I had a good experience with TitleMax. The rep had good customer service. She explained everything to me in a form that I can understand. I was asking questions like, "Should I pay it off fast?" Because I like to pay it off fast but most people tell me, "Don't pay it off fast because they will report to the credit." She said it's not like that.
Thanks for choosing TitleMax! We appreciate you.
Reviewed April 20, 2024
I had to get a quick loan out on my truck. The whole process at TitleMax took more than a day because they were having some issues with their computer. I ended up being there for two hours on the first day. Then we couldn't do it because I had to go pick up my kids, so I left. The next day, I had to go back and finish it all. But it was okay. It wasn't bad. I understand things happen. Other than that, it was really good. The reps were really nice and friendly. They did the best they could to help me out. So I appreciate them. They were good.
Thank you for sharing, Christopher! We hope to see you again soon.
Reviewed April 20, 2024
The people at TitleMax were nice and friendly. But what I got to pay back to get my title, I don't like it. I'm making every effort possible and I'm probably gonna do a loan and get my title back. Then I'll pay my loan off. It'll be much cheaper. But they did what I needed at that time and everything was good. They were good.
Thanks for choosing us and sharing your experience!
Reviewed April 20, 2024
The application process with TitleMax was a lot but it was fast and easy. The reps were attentive and answered all questions. TitleMax helped me but I'm still not too fond of it. The money that you pay for the interest is very high, and that only saves it until the next month. I'm paying 700 some dollars just to keep it open till the following month. That's not going towards the principal at all.
Thank you for taking the time to share. Your review means a lot to our team!
Reviewed April 20, 2024
TitleMax is a lot better than other lenders. I am happy with them. The rep was informative and helpful. I got an award letter from one of my employers but they weren't able to use that. She told me they could still process information from my second job. TitleMax makes it a quick process to pay off your payday loan, so I would continue to use them again if ever I need to, and I'll refer family to them.
We appreciate your valuable feedback, Helen. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience at TitleMax.
Reviewed April 20, 2024
It was very easy with TitleMax. They're the best ones to go through.
This review made our day, Sherrie! Thanks for sharing your experience at TitleMax.
Reviewed April 20, 2024
TitleMax doesn't charge high interest, everything was explained and it was an easy process. The rep answered all the questions that I had to ask.
Thank you for taking the time to share. Your review means a lot to our team!
Reviewed April 19, 2024
TitleMax was great. They were very polite and understanding, explained everything, made sure I knew what I was signing. And the process was quick and easy.
Thank you, Zykhila! Let us know if we can help with anything in the future.
Reviewed April 19, 2024
My experience with TitleMax was awesome. The young lady that helped me out showed me everything on the process, and the ease of everything. She knew that I was trying to help my mom out. She went out there, looked at my 2017 Jeep, even commented, "You have a very nice Jeep and low mileage for the year that it is." I said, "I appreciate everything." She gave me a range of what they possibly might give me. And they came back with a little more. I didn't wanna get too far ahead of myself, so I took the lower end of it. She walked me through everything and advised me of everything. She did an awesome job.
Thanks for sharing, John! Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do at TitleMax.
Reviewed April 19, 2024
Working with TitleMax helped me out a lot. Their lending process was great and easy, and the lending processor was good.
Thank you for taking the time to share. Your review means a lot to our team!
Reviewed April 19, 2024
TitleMax helped me. It was good customer service. They were nice about it. It was very simple and quick. I was able to get the loan that I needed at the time that I needed it.
We are so grateful for your kind words and we hope to see you again soon!
Reviewed April 19, 2024
When I needed help, TitleMax was there. I applied for a personal loan and their process was pretty good. I completed it in about a hour and a half, and I thought it'd be a little quicker than that. But the system kept knocking out the rep who was helping me. It's expected dealing with computers, so that was fine. The rep was wonderful and very informative. She was knowledgeable of the system and she answered everything. She was also very polite and professional with the whole process. She made me very comfortable in the situation I was in. I would tell my friends to try them first before going anywhere else.
Thanks, Sharese! We are grateful to have you as a valued customer at TitleMax.
Reviewed April 8, 2024
The general manager at TitleMax who was helping us, Charlotte, was very nice and professional -- probably one of the most professional people that I've ever met in my life. My wife was sitting in the car and she brought her in, gave us some cups of cold water, filled out the paperwork, and deposited the money into my wife's account so that we could pay more bills. She was training a new person and they were both amazing. My wife and I got back in the car and I was like, “She was the nicest lady I think I've ever met,” and my wife agrees.
We are so grateful for your kind words and we hope to see you again soon!
Reviewed April 6, 2024
The lending process was easy, although it took a little longer because their system went down. There was some type of glitch with our application and it went away on their computer screen. They were super great about it, though, and the computers were back up and running in 20 minutes or so. After everything was approved, I was able to get the funding instantly. It's just really high interest.
Thanks for the rating. If there’s anything we can do to improve our customer experience, please let us know!

Reviewed April 6, 2024
Titlemax only takes payments in office or in app. I paid in app but the app would not work properly. It took my payment but did not renew the paperwork. Titlemax called and said I owed more money because their app was screwed up and refused to renew the paperwork without more money even though I paid more than the minimum when I paid it the first time. I should not have to keep paying every couple of days because of their faulty app.
Reviewed April 6, 2024
The lady from TitleMax was very sweet, nice and respectable. The application was super fast and convenient. It took 30 minutes and I also received my funding within that time. I would recommend TitleMax.
We’re so glad you enjoyed your time at your local TitleMax!
Reviewed April 6, 2024
The application process at TitleMax was slow. It took a couple of days. It seemed like they didn't wanna do their job.
Hi Jacqueline - We are sorry to hear you feel you didn’t have a fantastic customer experience at TitleMax. We appreciate your valuable feedback and would like to learn more. Please reach out to us at (800) 804-5368. We look forward to hearing from you.
Reviewed April 6, 2024
The loan process with TitleMax didn't take long. It was less than an hour. The customer service rep was good. She was very sweet. Everything was good.
We are delighted to hear you had a pleasant experience, Nicole!
Reviewed April 6, 2024
I've used TitleMax before and I always will. I had to come up with some money quickly and they helped me out. I've always had good luck with them. I'd recommend them.
Reviewed April 6, 2024
The people that they have working in there were very nice. They were helpful, too. When I needed help, they came through with me.
We appreciate your valuable feedback, Victor. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience at TitleMax.
Reviewed April 6, 2024
My experience with TitleMax was wonderful. I liked their attitude and helpful response. They took the extra time to go through the steps to get me what I needed. They also explained everything in detail. They had me start the application online, and then went back up there and finished it up. They got two wonderful ladies up there at Joplin, on Rangeline. I asked a lot of stupid questions and they just laughed it off and started telling me what was going on.
Thank you for taking the time to share. Your review means a lot to our team!
Reviewed April 6, 2024
The application process at TitleMax was okay. It started off rough, but it was good. The ladies were nice, good and respectful. The process took four days. I went to the office and they told me I needed something else. Then when I went to get what they needed, they said I needed something else. It was three days just back and forth. But, my experience with them was fantastic and I was satisfied.
Thanks, Xavier! We are grateful to have you as a valued customer at TitleMax.
Reviewed April 6, 2024
The application process at TitleMax was relatively simple for the most part. The whole process took 30 minutes and the rep I worked with was good. She stayed late to help us.
Thank you for sharing, Daniel! We hope to see you again soon.
Reviewed April 6, 2024
The application process with TitleMax was easy and straightforward. They knew the ropes. It took about half an hour. They only approved me for a certain amount and that was decided by someone that wasn't there. The rep I work with was cool. He did what I needed him to. They looked at my car and did the assessment that way. Going with TitleMax is good if you're prepared to follow through with it. If you don't have the means, then it's stressful.
Reviewed April 6, 2024
While I was applying for a car title loan at TitleMax, their computers went down for about two hours. The rep told me I could go home and she would call me when they come back up. When the computers came back up, the process was not long at all. It was about 10 minutes. The rep was good. She explained everything good step-by-step and made sure I understood. The only thing was the interest rate was kind of high.
We are so glad we could help you, Lakeisha! Let your local TitleMax know if you need anything else.
Reviewed April 6, 2024
It was easy to go through the process at TitleMax and they explained it well. It took 30 minutes from the time I walked in the door to the time I walked out. The rep who helped me was perfect, peachy and smiling. Couldn't ask for a better person.
Thank you for taking the time to share. Your review means a lot to our team!
Reviewed April 1, 2024
I did a title loan against one of my vehicles. It was a very pleasant experience. Simple, smooth, and professional. The associates were cool.
Thanks, Darian! We are grateful to have you as a valued customer at TitleMax.
Reviewed March 22, 2024
If you are needing anything title-wise, stop by and see Brook. She will get you in and out, definitely a great spot as well, definitely satisfied with the great customer service I received from her. I will be returning soon in the future.
Reviewed March 18, 2024
Titlemax was good, and the lending process was quick. The reps were knowledgeable too. They talked through the whole process. However, they didn't give me what my car was worth. They gave me less than what I asked for, and I didn't know why. I showed them proof of my income and that this was an alienated experience. It wasn't like it was a credit thing either because my credit isn't bad. The representative explained, “They may not give it to you because it’s your first time going through it.” Other than that, the loan still helped me take care of the issue that I had. I needed it for a business thing, and I just had to get the rest somewhere else. I'm gonna pay the loan off tomorrow, and then go from there. Everything went smooth.
Reviewed March 17, 2024
I needed the help and TitleMax helped me. The lady that attended was nice and professional. She was busy with some other clients whenever I got there, but it was quick and she explained everything. In every way of whatever I asked for, I needed the money, and she explained how I would get it and how much I would pay and the total amount of the payments and how much would go to the interest and how would go to my payment and how long and how much I could pay more. She answered all my questions that I had on that topic.
I asked the lady that helped me, it showed the five payments because I got the payment and I had to pay it back on five months and it goes by five payments, and she explained that the payments that were shown on the paperwork were just the interest. I would like for everybody to explain that because my people would think that would be the only payment they have to do and they would do only those little payments, and by the end of the five months, they would still owe whatever they ask for, and they probably would not understand.
Reviewed March 17, 2024
I obtained a title loan from TitleMax and their reps helped me every step of the way. This was my first time, and they let me know what to do and what not to do. They explained everything very well on my payments and when I needed to pay. They also told me that if I needed to switch my payment date, I just need to call them in and let them know. Overall, they did a very good job letting me know how everything went. The whole process took about an hour because I had to go to the DMV and come back. But I was working with two people at once and it went quicker than what I thought. The guy who was taking pictures of my car was really nice. He would let me know how everything went and he was really easy to talk to about the vehicle. I was confused about it a lot and he was helping me understand things.
Reviewed March 17, 2024
The rep was amazing. We had a great conversation about different things, even outside of the lending of money, and it was very comfortable to talk with her. With her doing the details on the car, going out to observe it, it anywhere from 20 to 30 minutes. Super convenient. I needed the money because I have projects to finish before I leave the country. TitleMax helped me out a good bit.
Reviewed March 17, 2024
TitleMax is friendly, quick, and dependable. Everything worked out good. It was quick and easy, and the person that helped me out was helpful. Any questions I had were answered. Everything was clear. The lending processor called us the next day to see if I had any questions and to thank me for coming and doing business with them. They were very attentive so they kept in contact, and if I needed anything, I called and got an answer.
Reviewed March 17, 2024
TitleMax has good people and the experience was quick, fast, and efficient. They get you in there and it's no-nonsense. They take care of business. It was a nice loan for the moment and it did what it was supposed to do. They could have given me 50,000 though. I could have gone and done what I wanted to with my houses and 18-wheelers.
Thanks, Damon!
Reviewed March 17, 2024
I got a car title from TitleMax. I let them know how much I needed. Then they started all the paperwork and signed a couple of things. The lending processors were good people.
Reviewed March 17, 2024
I got a title loan from TitleMax and when I went to their office, I told their rep what I wanted to do. She took pictures of my car and I did everything in the computer. I waited a couple of minutes because their system was down. So it was taking a while for them to tell me how much I was approved for. I was at the office for an hour and 15 minutes, and they kept thanking me for being patient. After everything went through, everything was on my debit card instantly. Also, the lady was very respectful, she made sure I was taken care of, and she explained everything to me. I got approved for a big lump sum amount but I didn't take all of it up. So, I called and asked their rep what would I have to do if I wanted to. She walked me through it and let me know. Their customer service was excellent and I would definitely go back.
Reviewed March 16, 2024
The lending process was very convenient except the system went down for a while. Other than that, the ladies that helped me were very pleasant and knowledgeable, and it didn't take long to get me in and out. They were polite and very helpful. I was very impressed because that's not something we see a lot these days. It was a pleasant experience. The rate and terms were high, but not much more than what I expected from doing something like that. TitleMax helped me out to get the money that I needed for the payment I had to make.
Reviewed March 16, 2024
I got a title loan. It was wonderful for my first experience. Everyone impressed me. The whole staff was wonderful.
Reviewed March 16, 2024
I dealt with TitleMax to do a title loan and the overall process was great. I did the paperwork and they ran it and took pictures. Working with TitleMax helped me pay a few bills that need to be paid.
Reviewed March 16, 2024
They made the process super easy. I filled out some paperwork and they were able to loan me some money. It took maybe an hour and a half because we were conversing but it was a pleasurable experience. Gladys was really nice, patient, and very thorough.
Reviewed March 16, 2024
The interest rate of TitleMax was lower than the other companies I was trying to get. The process didn't take long either. I wasn't there for more than an hour and the man whom I had was very knowledgeable. He explained everything to me. And not a lot of people do that. When you're going to get money, a lot of people don't take the time to explain things to you. But this man explained every detail to me, even after I wanted to pay my thing before they took it out of my account.
Reviewed March 16, 2024
The lending process at TitleMax was simple and easy. The rep was well-explaining of everything.
Reviewed March 16, 2024
I got a title loan from TitleMax. They took care of the process and procedures without problems. They did everything they could to make sure everything was right. They were good and professional. I had some personal problems when I went to get the loan. So, they helped me out a lot.
Reviewed March 16, 2024
My experience with TitleMax was great. They gave me more than what I asked for. I told them I don't get my check but every third of the month and they said it would be fine with them.
Reviewed March 16, 2024
I enjoyed the service of TitleMax because it was good. The environment of the store was nice and quiet. The terms and rates were fair as well. It was something that I could agree with. The employees were very nice. They worked with me and were very positive.
Reviewed March 15, 2024
The process was pretty straightforward. It didn't take too long. I filled out the form online and then somebody called me. I decided to go into the office just because I couldn't do something with the app. The young lady there was pretty helpful. She explained everything. It was good. I got the cash that I needed. So I'm all good now. I do have the ability to repay the loan back, so it's fine for me even though it is an expensive loan. But as for other people, that might be a challenge.
Reviewed March 14, 2024
They were very helpful and friendly. They were also prompt and very informative. I got a title loan and the process was very smooth. Titlemax helped me out in a very crucial time.
Reviewed March 14, 2024
I went in person to TitleMax and the whole process took about 45 minutes. It was great. The one-on-one man talk was good. I wouldn't mind using them again.
Reviewed March 14, 2024
The overall lending process with TitleMax was good. They were patient with me and explained and worked with me. They tried to give me what I was trying to ask for. I didn't quite get what I wanted, but, they were working on it. The people were friendly. They were communicating. It seemed like they were working together well. It was completed at a decent time, too. Their system was down when I came at one point in time and they let me know that and said they would call when the system came up and they did. I left my number and they left me a card. When I got back, we went through it decently. They always seemed to be cordial and consistent. The customers that came in seemed well-pleased as well.
Reviewed March 14, 2024
The customer service at TitleMax was okay until the guy locked my keys in the car. The manager that was there ended up calling her boss. They asked me if I could pay for it and they'd give me a check, which they gave me a check for the amount of the locksmith to come out to get the keys out. Other than that, I was treated nicely, professionally and with courtesy. Everything was very okay. Even with them resolving the issue of the keys in the car, it was handled to my satisfaction. They also have a good rate.
Reviewed March 14, 2024
I had a great experience with TitleMax. I appreciate them. Everything was good. The people were nice and allowed me to understand how it works, and what goes on and I was very appreciative of that. They're a good company to try out.
Reviewed March 14, 2024
My overall lending process with TitleMax was smooth. Their reps were very helpful, thorough and informative. It took two hours for the process to be completed.
Reviewed March 14, 2024
The overall process was quick, easy, and simple. The rep was telling me about the process as we were going along with it and she showed me how I'm supposed to fill out the application. I asked for a specific amount and they gave me way less than what I was trying to actually get but other than that, it was fine. It's the best place to go for a title loan.
Reviewed March 14, 2024
My experience with TitleMax was good. The woman who helped me was excellent. She had patience. She explained it well and helped me get as much as she could. The service I got was great.
Reviewed March 14, 2024
Everything went smooth. We did everything online, and everything went through. Then we went to the store and we were in there for less than 15 minutes. Then someone called me to let me know that everything went through.
Reviewed March 14, 2024
They were very quick and helpful but I feel like they could have been a bit more informative on the loan. Other than that, the terms and rates were pretty good.
Reviewed March 14, 2024
The application process went great. They greeted me and made me feel comfortable. They never left me hanging. They explained everything that was going on.
Reviewed March 14, 2024
I went to TitleMax to get a loan and it was my first time doing it. The rep was doing everything great and helped me out a lot. I sat there for two or three minutes and that was fast customer service. The lending process took 30 to 45 minutes and I like that I'll be doing payments monthly because some title loans that I know do it weekly.
Reviewed March 14, 2024
TitleMax helped me when I needed it and I appreciated working with them. Some stuff on their website wasn't up-to-date at the time I was doing my case. But other than that, it was good and the process took two days because of documents. I've also done the process in person and it took no less than an hour. Also, the people there were very helpful.
Reviewed March 14, 2024
My experience with TitleMax is great. I can't complain one bit. The manager is a super nice guy and he conducted business the way it needs to be conducted. They treat me very well. There were two ladies there who were super nice, too. The manager got it together, and the girls were sharp. He's lucky he's got a good crew. There's no way in the world you could get any better service nowhere. They're good people. I've done business with the one on North Parkway right at Sparkman. It was super good. I was very impressed. The lending process was quick. It took about 20 minutes. TitleMax has done me a big favor. I love them and I appreciate them very much. I would refer anybody to them. I could not believe how good things went there and how organized they were about everything. They were so professional!
Reviewed March 14, 2024
Everything was easy and fast. The workers are amazing. They're very warm and welcoming.
Reviewed March 14, 2024
The application process with TitleMax was excellent. I did it online. It was easy to follow. They didn't see it when I got there but it was a speedy process. Two ladies were there and they were willing to help.
Reviewed March 14, 2024
TitleMax helped me out when I was in need. The guy was explaining to me everything because I wasn't understanding why the fee was so high when I just borrowed $100. He broke everything down to me.
Reviewed March 13, 2024
This is my fourth time going to TitleMax. I like the location. Getting a car title loan was okay. From the beginning, I thought I would have received more of a loan. However, I did not. I don't like that we were not able to use credit at the office. We had to use debit. So, I had to come back another day because I had reached my limit for that day and I couldn't pay the whole fee off using my debit that day. I didn't like the customer service with the lady that I referred. She was supposed to give that person a gift card, and she did not put it in the system. I feel like it was fake advertising that if people refer someone, they give gifts and she did not do that.
The customer service rep wasn't great. It was too much talk. It took way too long to do the application. Also, the timing could be better. The payment could be better as far as how they receive payment. TitleMax should have more options than debit cards. The interest rate itself was way too much, and that could be better as well. Still, TitleMax is a great service if you just need some quick cash and you have enough to pay back.
Reviewed March 13, 2024
The overall application process was real easy. The rep did the thing real good. They were real friendly.
Reviewed March 13, 2024
The people at TitleMax were very nice and kind. But I didn't know that the interest rate would go up every day and I'm not happy with that part. The price was 288, and after a week, it's now 500. It's not due until tomorrow and if I wait until tomorrow to pay, it's going to go up again.
We understand your frustration, Claretta, and we are here to help you. Please reach out to us at (800) 804-5368 so we can work together to resolve any issues.
Reviewed March 12, 2024
Applying with TitleMax was a breeze. We had a great experience. We liked everybody that we came in contact with there. The rep was just learning, but she was great. We liked her overall attitude in trying to get the knowledge and learning experience.
Reviewed March 12, 2024
I got a personal loan from TitleMax and the process went through smoothly. I sent in the proper documentation and they moved the process along after they received all my documents. It was easy as a couple of steps. The initial loan amount was one number but then it came down with another number, and I went with that. But other than that, everything was good.
Reviewed March 12, 2024
My experience with TitleMax was great. The guy I worked with was really helpful. He tried to do as much as he could. Their processors are friendly, helpful, and they guarantee exactly what they tell you.
Reviewed March 12, 2024
We were having problems in the beginning because I lived in one state and it was some specific paperwork that they wanted. But everything went through as the loan approval. They started asking for the paperwork and it slowed down the process. But both ladies who were in the office that day put their best foot forward and made everything happen for me. It was great.
Reviewed Feb. 29, 2024
The process with TitleMax was so easy and the reps are helpful and nice.
Reviewed Feb. 29, 2024
TitleMax had a quick and painless process. It took about 25 minutes. I got a car title loan and they gave me a good amount, but I didn't take a lot of it out because I didn't need a lot. Their reps were nice and respectful.
Reviewed Feb. 29, 2024
We've had some bad experiences with some other lenders but the lady I spoke with at TitleMax was good at giving me any information, answering all the questions I had, and making sure I understood everything. We tried one type of loan, but it didn't work. They set us up with a different one. It was done on the computer. She made sure to explain every screen as we went to make sure I knew what I was signing. She was amazing. But the interest rates are always high so that was the only downside to it. They need to make sure that people understand exactly what the interest rates are and what their total payout is going to be.
Reviewed Feb. 29, 2024
I applied for a title loan, and it was a quick in-and-out process. The reps, Dan and Adam, were really nice. They explained everything and made sure I didn't have any questions afterwards. They were very professional gentlemen. It was a great experience overall.
Reviewed Feb. 29, 2024
I obtained a title loan from TitleMax, and the overall process went exceptionally well. It took approximately between 30 to 35 minutes and I was complete. Their website gets directly to the point, and the young man who handled my case was exceptionally great. He was very helpful in everything. He made sure he explained everything to me before I even went forward with the loan. He explained to the best of his ability as far as what I would be paying back and he thoroughly answered every question I needed an answer to. He was very knowledgeable on the topic. So far, I was able to pay some bills and get caught up on some bills. I can get more funding if I need to as well.
Reviewed Feb. 28, 2024
The reps were amazing and I would recommend it to a friend if they really need the money. But personally, I'll never put my car on the line ever again like that because it's not worth it and the interest fee is crazy.
Reviewed Feb. 28, 2024
I liked the online website. It was more convenient than going into the store and sitting there for a minute. Then, whenever I went into the store, the reps were really good and very helpful. I got the loan as soon as I went in there because I did it online.
Reviewed Feb. 28, 2024
The process went fast and the two ladies in the office were very helpful and nice. The terms and the rate could have been better, though, because I had a 2014 Ford Escape and I think something happened. She called it in and they dropped the amount that we were gonna get back. But we accepted what we could get. My experience went a lot better this time because the first time, the customer service and all were not as good.
Reviewed Feb. 28, 2024
The overall lending process at TitleMax went well and it was easy. The lending process was completed in 30 minutes.
Reviewed Feb. 28, 2024
The application process at TitleMax was fast and easy. The rep was so sweet and very nice. There were four people in there and she was working by herself because the girl called in sick. She took care of everybody so promptly and quickly and with a smile on her face. She was amazing. Their rates and terms are good, as well. Everything was good.
Reviewed Feb. 28, 2024
My experience with TitleMax was good. We got a car title loan. We sat down, the rep took pictures of my vehicle, asked me how long I owned it and how much I would sell it for. I was very pleased with the way things worked out. If I need to go back, I will go back and deal with the same person.
Reviewed Feb. 14, 2024
The reps were great in that place on Wilma Rudolph. They greet you and they talk to you like you're somebody. Also, they help you real fast. The process took 20 minutes and I got the funding in no time. I'm glad that they were there for the help.
Reviewed Feb. 14, 2024
TitleMax treated me good and they weren't rude. I got a title loan with them and they were very professional. They explained everything and didn't hesitate to answer any of my questions.
Reviewed Feb. 13, 2024
TitleMax had a little bit of computer trouble and the process took about 30 minutes. But receiving the funds took maybe 10 minutes. I was going to try to get a little bit more but it's all they can give me.
Reviewed Feb. 12, 2024
The staff was nice. They explained everything. We had a good conversation. It was very enlightening. I enjoyed the company. It was awesome. But they were supposed to give me a $50 card for me being referred. I never received it. The rates could be lower too.
Reviewed Feb. 12, 2024
I didn't like the first lady that I dealt with. She asked, "You got seat covers?" I didn't wanna take them off. I never had taken them off before since I bought the truck. We went ahead, took them off and went back inside the office. The she said, "You need three references." I asked, "Why do I need references if I put my title up? My truck's worth a lot more." I changed my mind then went back the time I actually borrowed the money. I liked the sales lady that was there. She was there filling in because the other lady was sick. I highly recommend the lady that took care of me the second time.
I went back and got a little bit more but regret it because I didn't realize the interest would be like that. I borrowed more money the second time I did it online so there wasn't anybody to talk to me about it. I can make the payments every month which is $400, but it's like it doesn't go toward the principal. I don't like that part. I wish I would've known that. Now, I have to work hard to get it paid off. Besides that, it's great. I'm glad TitleMax was there. I can get it paid off and I know that money is over there if I ever need it. I referred my friend to them. He went up there to get a loan from the lady that I went to. He liked the lady too.
Reviewed Feb. 12, 2024
Titlemax was good. They were friendly. I had my title with me, and the process took about 30 minutes. I will refer friends to it.
Reviewed Feb. 11, 2024
I love TitleMax. It’s great. I've been dealing with them for quite a while and the same lady in there. I got in a jam because my mom passed and I had to pawn my title to pay the gas bill. Every two weeks, I take $100 there because I get a check every other week plus I'm retired. The reps are easy to deal with. If you pay your bills, you won’t lose your vehicle. When your due date comes, pay it. If you keep paying early, your payment will come down. My payment is down to $83.
Reviewed Feb. 11, 2024
TitleMax was nice and professional. The process had a lot of paperwork but it went very well. It was wonderful the way the reps talked to you and explained the details. They let you know step-by-step how it works.
Reviewed Feb. 11, 2024
The ladies in TitleMax were nice. They did their job. They got me approved for a loan. There was a lady that took care of me. She did what she had to do. But I would have been out there in 20 minutes had it not have been the person on the other side of the process. The entire process took 45 minutes. She sent the information to someone and they did something wrong. They had to wait to do it over and I had to wait with it. Other than that, I was able to take care of what I had to. However, it's the interest rate that would keep me from going back.
It's $400 for the first, and $500 every two weeks after that. That's only interest. It's too much. So, I wouldn't recommend it to anyone, especially if they were in a tight situation where they need money. That would put them in a situation where they would be worse off than what they were already in dealing with that. I wouldn't go there again. I don't plan on having to pay that interest for so long. It just came up at one time. So, I would pay that off within a month. If you had money coming in and you just needed something because you needed money before you would get it, you could hurry up and pay it off. But if you're just getting to pay the loan to help pay a couple of bills, it would be another bill added on. If you couldn't pay it, TItleMax would take the whole thing out of your bank account.
Reviewed Feb. 11, 2024
The people over at TitleMax are good. They treat me well. Interest rates are lower than the last people I was dealing with. What I have to give them monthly is cheaper than the last place. I got a title loan and the overall process was smooth, fast, and easy. They got me in and out. The lending processor was friendly and open-minded. When I needed TitleMax, they came right out. They looked out for me right on time. They even called me and told me that I had some extra money. I like TitleMax.
Reviewed Feb. 11, 2024
TitleMax was very helpful. The girl who assisted me explained every little thing. She sent the information and the pictures, then she was waiting on a response on the price. They were slow on the computer that day, so it took us 35 minutes at that. But I got a 2,850 loan on my car and she sent me a package home that I can go through if I need to read anything. Then I received the money immediately thru MoneyGram. I took it to Walmart and they cashed it for me. TitleMax was very nice to me and they didn't make me feel bad when I came in trying to pawn my title. But it was strictly business and it was a good experience.
Reviewed Feb. 11, 2024
The lending process with TitleMax was great. I showed the reps my license and gave them my bill of sale. I had whatever they asked for. But I called first before I went over there, which was how I knew to bring all my stuff with me. Katie, the rep, was spectacular. I felt right at home. I sat there for about two hours before I went to work just talking to her. It was like we were all friends and I don't even know this girl. They were good to me. People should go and get their money.
Reviewed Feb. 11, 2024
I got a title loan from TitleMax and the application was okay. The rep I worked with was friendly and their rates were fair.
Reviewed Feb. 11, 2024
TitleMax is a good place and my experience with them was great. They have good customer service. The rep I worked with was good and patient. Everything was fine. It also wasn't a hard process where you had to bring in a whole bunch of check stubs. You just gotta make sure you get everything right.
Reviewed Feb. 11, 2024
The rep helped me out with exactly what I needed and everything went good with my title loan. The interest was a little high but that's part of the business. Other than that, TitleMax is a good place to go. Just make sure you're able to make your payments.
Reviewed Feb. 11, 2024
I had a good experience with TitleMax. Everything was fairly simple in their application process. I had no problems doing it. It was quick and easy. Their customer service was excellent too. They helped me and got me the most of what I could get. They took care of my problem. I needed a quick cash and it took care of that. Their rates were good too.
Reviewed Feb. 10, 2024
The lending process with TitleMax was great and I had no problem. It took between 30 minutes to an hour. The rep explained as much as possible.
Reviewed Feb. 9, 2024
I went in there, did the basic process and it was pretty easy. They were good people.
Reviewed Feb. 9, 2024
The process was quick and easy. The lady went over and explained everything to me. So I knew everything that was going on. It was a good experience.
Reviewed Feb. 9, 2024
I love TitleMax and I will always go back to them. The process was very speedy and wasn't a long one, for the rep to be just one person in there having to deal with a lot of people. She's a hard-working woman. She had a lot of customers that day and she got me out of the way. She was excellent. To do my process, it took about two hours. She had to get pictures of my vehicle and my VIN and had me fill out some paperwork. She knows how to handle her business and get her job done. She explained the paperwork and broke down what I was signing. I like her because she took her time with me and even though it took a little minute, she tried to help me understand because it was my first time doing it. The funds went to my card in a minute or two after she processed it in the system.
Reviewed Feb. 9, 2024
TitleMax was on the spot and courteous. I would send others to TitleMax' way.
Reviewed Feb. 9, 2024
I’ve never done this before and when I went in and started doing everything and TitleMax approved, I started asking questions. I found out they only give you 30 days to pay the whole loan. It was too unfair and I didn’t like that. But the rep from TitleMax helped me and did her job.
Reviewed Feb. 9, 2024
I give TitleMax an A-plus. They tell you what you need to know, and what are the disadvantages and the advantages. The process of getting a title loan took about an hour. Their rep was knowledgeable. The rates were kind of high but in an emergency situation, you don't have too many choices.
Reviewed Feb. 2, 2024
The ladies at TitleMax were so patient and explained things to me. They were awesome. They made me feel like I was at home. Everything was explained very well and since this is my first time ever doing it, it made it feel comfortable. The application process was really fast and easy. The facility was nice and it was close to the house.
Reviewed Feb. 1, 2024
I got a title loan from TitleMax before. I ended up getting my title back from them, paying them, and staying in good standing. So, I got a personal loan from them, and they were able to help me out. The process was fast and easy. The rates were pretty high, but I didn't have a choice. They were not transparent with their loan terms. They just went straightforward and gave me the money. Also, I'm going through identity theft and I don't know if TitleMax is there to protect my personal information. I'm taking further steps to secure my information and to recover from all this, but I am planning to pay them back so I won't get negative reports.
Hi, Alejandro. Your feedback is a crucial part of improving the TitleMax customer experience and we are glad you took the time to share your story with us. We are looking into this further. Please feel free to call us at (800) 804-5368 if you need anything else.
Reviewed Feb. 1, 2024
Signing up was pretty easy to do. I did it within an hour and I did everything online. Also, navigating the website was very easy for somebody like me who doesn't like to do all the extras. The lady I worked with was very friendly and resourceful and she was able to explain to me what I had to do.
Reviewed Feb. 1, 2024
The Titlemax that I went to is in Murfreesboro, and I went in a bit close to the time they were closing. Still, the people were very sweet and professional, and the lending process took less than a hour. The rep did it quick, and we had a nice conversation. She took care of all of my paperwork and I felt really relaxed. She was very nice as well as very informative about how everything went. With Titlemax, you pay and you still have some credit open that you can use during an emergency. That has been good for me because I just turned it around to be like a savings. I pay it off then have it sit there open. It's been good to be able to go back.
Reviewed Feb. 1, 2024
The process at TitleMax is super easy and simple. They explained everything. I understood everything and it went great. They're a good company.
Reviewed Feb. 1, 2024
Titlemax offers good rates, and the application process was easy. The service was excellent too. I'm happy with everything.
Reviewed Feb. 1, 2024
I borrowed some money from TitleMax. There was a lady there who told me, "I can see that you don't understand what you are doing." I didn't like that. It was my first time to do that and I had to deal with two different screens. The technology was different so I didn't know. Because of the VIN Number of the car, the process took a little bit longer. They didn't see where it was but it was right there in front of them on the door. They said they had to scan it from two different places. But mine is not like any other car. It was on the window. Finally, they got it and it was okay.
Reviewed Feb. 1, 2024
The reps were friendly, and I loved working with Titlemax. It took about 20 minutes at the place to be completed, but they had to wait till it went through on my card. I was thankful that my niece sent me there and I would tell people, “Go to Titlemax. They are easy. They are nice people to get along with."
Reviewed Feb. 1, 2024
I don't like TitleMax. First, the rep told me my car was worth 4,000, then all of a sudden, she turned it to 1,200. I wasn't pleased but I took it because I needed the loan at the time. They also told me that once I get the loan, I was gonna get a gift card for the referral fee for a referral. When the loan was processed, I asked the rep and she told a lie and said that I wasn't supposed to get one. I said, "Yes, I was," because the guy came over and when I first sat down and he told me, “Oh, you'll get a $50 gift card as well per referral.” She said it was for the guy that sent me. I said, "No. He told me. And you told me when I first sat down that I would be receiving a gift card for a referral." She changed that and I waited over four hours there in order for them to get my ID correct. I gave my divorce decree, and it was taking forever and I was over it. I got out of there the latest. Everybody that came in left before me. I didn't have a pleasant experience at all.
TitleMax is too overpriced as well. They're charging too much for the loan repayment. Another thing is that my loan is due tomorrow, and they started texting me beforehand. The rep told me that I owe 200 every month, but that I should pay more. You can't tell a person to pay more if they don't have more. Plus, I should be able to change my due date. The 1st of the month is when I have to pay, and I don't think that's fair. I went in on the 3rd, so why am I paying on the 1st? I have to pay rent on the 1st, so it's not a good day for me.
Hi, Cindy. We do our best to meet our customers’ needs but aren’t always able to offer the amount you request due to several factors, including underwriting factors and state or local requirements. When you apply at TitleMax, our goal is to get you the funds you need while still following those parameters. If you have specific questions about your approval amount, your local store can help you further or you can contact us at (800) 804-5368.
Reviewed Feb. 1, 2024
The application process took about an hour and the reps were really friendly and willing to help. They gave me the right amount and kept me from getting thrown out of my place. The interest rate is a little high and it really surprised me how much it was when it was all said and done, but it is what it is. Overall, Titlemax was great.
Reviewed Jan. 31, 2024
I called TitleMax. I talked to the lady over the phone. And she told me that I could go there or I could look it up online. I got online. It was self-explanatory and easy to follow all the directions. It didn't take me 15 minutes to do it myself. It was super fast. After I did that, I went there and the money went directly into my account by using my card. They did that through my check debit card. It was in my bank account in a matter of seconds.
Reviewed Jan. 31, 2024
The service was good. The rep was nice and helpful. Also, it was easy to fill out my information.
Reviewed Jan. 31, 2024
The lady who works at TitleMax did a very good job. But the interest is too high.
Reviewed Jan. 31, 2024
When I went to TitleMax, they asked me a bunch of questions and I had to fill out on the screen. Then they came out and took pictures of my car. They gave me a price for what the value of it would be. In a nice way, they said, "You ain't gotta accept this but this is what we offer." The service was real wonderful. They were considerate and real nice. They didn't give me any hassle. The value was a little worth more than what it is if you go to Craigslist. But other than that, everything went wonderful.
Reviewed Jan. 31, 2024
I needed some quick money and TitleMax lent it to me. The process took about an hour. They were having a couple of glitches but they got it straight. The rep that I talked to was nice and patient. She kept on trying until we got it.
Reviewed Jan. 31, 2024
They were very friendly and polite. They sit there and talk to you. I would definitely come back and do it again.
Reviewed Jan. 31, 2024
I like their service. I received a loan from them before. They made the whole experience easy and understandable. They're super friendly. I went to a different location this time and they treated me the same.
Reviewed Jan. 25, 2024
I've dealt with TitleMax on several different occasions in the past. Then I got short on cash trying to do some remodeling to my house and I thought about them and gave it a try. I've been trying to get loans and credit cards but got turned down. They were the only company that worked with me to help me out. The rep I worked with was professional, straight to the point, very knowledgeable, and explained all my questions in full detail. Also, it's pretty convenient for the simple fact that they load the funding onto the debit card. I didn't have to go to another destination to try to turn it into cash.
But I had a not-so-good experience the last time I dealt with them because the guy told me about how to pay the bill back by paying more down on the interest rate and all the different types of stuff. I will see on my very first payment how this experience is. Right now, I’m only just a certain percentage. When I get ready to go in and pay my money, I'm gonna see exactly how that goes and if I'm not gonna be paying the interest rate forever like I did last time. I'm satisfied at this point.
Reviewed Jan. 25, 2024
I got a title loan and the process was easy. The customer service was pretty straightforward. Renasha was the lady who helped me out and it was pretty good. There wasn't too much that was complicated and I received the funding very quickly.
Reviewed Jan. 25, 2024
The application at TitleMax is simple. The rep explained everything to me and made it so I could understand it. I was satisfied. Working with them has helped me out and I would recommend them. It was a wonderful experience. They were very helpful and courteous.
Reviewed Jan. 25, 2024
The young lady was friendly and very informative, and the process was super easy. Overall, my experience with Titlemax was good, and it helped me out a lot.
Reviewed Jan. 25, 2024
I did the application online, took pictures of my vehicle, and answered every question that they asked honestly. When I went in the office, the rep said, "You're the first person that ever did this online correctly and made everything accurate." When I pulled up, she went outside, observed my vehicle, and saw that everything that I said online was the same. I asked her how much I could get. Online, they told me they were gonna give me $900. But when I went in there, she only gave me $400. She gave me a month to pay it back and I only gotta pay $483 back. She told me, "If you don't pay this back, we're coming to get your car." She's good on business. She looked me in my eyes and talked to me for at least two minutes about it. She was polite. TitleMax came through for me. When I go pay them, I'm gonna give that girl a card and a flower. She didn't have to do what she did.
Reviewed Jan. 25, 2024
TitleMax was more than helpful. I didn't have my title when I went to them. The lady gave me the paperwork and told me everything I needed to do as far as getting a copy of it. Instead of waiting the 10 days to have to get the title in the mail, there was a shortcut that I could take and the title would go to them.
Reviewed Jan. 25, 2024
My rep was there step by step. He explained everything to me. It took an hour and a half because I didn't spell my name right so we had to start all the way over. He was very patient. He wanted to make sure I got my funds as well as my $50 referral fee. My sister also got one for referring me to them. Once I got approved, it only took five minutes for the fund to go on my card from the time that the rep put in my card information.
Reviewed Jan. 25, 2024
The application process with Titlemax was easy. They had a computer where I could fill it out and there was a woman working with me that helped. She knew a lot. She was able to answer my questions. After we applied, we waited a little bit then they gave me a small loan. It wasn't what I thought it was gonna be, but I needed the loan so I continued with the process. My car was an older vehicle so it wasn't worth as much. I told them how much I wanted. Right before, it looked like they were struggling because they wanted to get me more. The rep was trying to figure out and it seemed she didn't wanna tell me 'cause they only gave me 350.
Another thing that I didn't like was that they made me pay out of the 350 the title transfer. I only walked out with 319. But it was a good thing that right when I got the loan, the money was in my account before I even left the store. The payments are okay as well. We only have to pay $72. I wanna pay it off sooner because the interest rate is bad. But for a quick loan that you're willing to pay back quickly, it works out good for you.
Reviewed Jan. 25, 2024
The rep was good, and the process was done right away. The only issue is with the computer. I don't know about computers, but the rep told me more or less how to do the loan. He was very nice and helpful. The loan was an emergency thing that I had to get, and I got the funds. However, I wanted a personal loan, but I got a payday loan and I only found out at the last minute.
Reviewed Jan. 25, 2024
TitleMax has more credibility. Their process is painless. They were very customer-oriented. They made it easy. The funding was right away to the direct deposit, which was much needed. It's been stressful and TitleMax has helped alleviate that. The interest rate is a little harsh, but we deal with it because we appreciate their service.
Reviewed Jan. 25, 2024
It was a beautiful experience with TitleMax. The lady treated me with love, kindness, and compassion. She explained everything. I had already put an online application in then took the car in there and she looked at it. She checked everything from top to bottom and was well pleased. She's an excellent customer service representative for TitleMax. I'm getting ready to pay that loan off in two months and I've got 12 months.
Reviewed Jan. 25, 2024
The rep at Titlemax gave me the gist of everything that was gonna go on. He kept me updated. He was explaining to me as he was taking pictures of my car and telling me how the lending was, how much I could get and how to pay it off. The process was quick.
Reviewed Jan. 25, 2024
Everything was smooth and easy. The rep was good at her job. She was nice and helpful.
Reviewed Jan. 24, 2024
I had a great experience. TitleMax sat down and told me how much I could get and how much the monthly fee would be. I could pay as much as I could to pay it back as soon as possible. I had Gigi and Joshua. They did good because he did most of the talking and much of the calculation. She did it also, but she helped him go over everything more clearly with me. They were very professional. The young lady mainly took pictures, walked around the car, checked the inside and outside, and had me move it from where it was to the front of the building. She inspected everything, made sure it was in decent order. They took my car seats off. TitleMax helped me to bear my pet debt, so it has impacted me greatly. They were there when I needed them. Choose them first.
Reviewed Jan. 24, 2024
I've used TitleMax before. It was just too expensive. But the rep knew what he was doing. He didn’t waste much time.
Reviewed Jan. 24, 2024
I called TitleMax and asked what I needed to bring before I went. I had everything so the process was simple, quick and smooth. When the manager sent my pictures of the vehicle to be reviewed was the only wait time that we had. But everything that she did in the office was quick. With me being young and that was my first time doing that, the manager broke things down to me as far as how the process works. If I paid this payment off quicker with this or put extra with this payment, I would pay it off quicker. She walked me through how to stay in good standing. She didn't just say, “Hey, you need service. I'll help you and you go about your day.” So, I would recommend TitleMax to a friend.
Reviewed Jan. 24, 2024
The process took a little bit longer because I had my daughter there with me, but it took about 45 minutes. It was a little confusing at first because I didn't do stuff like that, but when it was explained, it was a little bit easier. Everything was fine. The rep was good. She did everything she could to help us get the loan that we needed. We went to a different place and they wanted to charge us way more. So the rates from TitleMax were a little bit more affordable to pay back.
Reviewed Jan. 24, 2024
The whole process took about 20 minutes. It was fairly simple. The reps were very polite. TitleMax is a good option if you're really in a bind, which I was.
Reviewed Jan. 18, 2024
Beittini ** was outstanding and went out of her way to help me. It was a great experience and will definitely be back. Highly recommend her when visiting TitleMax in Arlington Texas. She made the experience great. Thank you so much.
Reviewed Jan. 11, 2024
The process with TitleMax took 45 minutes and their reps were very adamant about trying to give me more money. I'm glad I didn't. They charged me 100% of what was supposed to be 17% and I don't know how they do their figuring. I borrowed 600 and I'm paying back 1,200 and something. Also, they didn't tell me that it was a title loan. I thought it was a regular loan where I would get some credits on my credit. So, I'm not happy with them. I'll be glad when I get them paid off and I'll never borrow from them again. At that stage in my life, dealing with them made me miserable. I'm on disability, I don't get that much and I needed the money for Christmas.
Thank you for sharing, Syble, and we are sorry you feel we did not meet your expectations. Your feedback is an important part of improving our customer experience. Feel free to reach out to us at (800) 804-5368 to give us more details.
Reviewed Jan. 11, 2024
The reps were very friendly and had excellent customer service skills. They greeted us at the door when we walked through. The overall lending process was more so going in, having a consultation with the agent, and going over what I needed the loan for, presenting my documents, my photo ID, then running a screening process to see if I can get approved for it. They also inspected my vehicle, then they gave me an appraised amount that they can give me. The interest rate is a little high, but it's not bad. I needed the loan for Christmas purposes, and it helped out a lot. I have about a month's time frame to repay it. All in all, TitleMax is a great business to go to, and I would refer friends to the exact location that I went to and let them know that it would be a quick and easy process.
Reviewed Jan. 11, 2024
The ladies at Titlemax took their time making sure I understood everything. They answered all my questions, so I was overall pleased with the process of applying. I wish I would have been able to get more, but what I was able to get helped me out. They explained the payment process to me, and it didn't deviate from that. It's been straightforward.
Reviewed Jan. 10, 2024
TitleMax helped me stay afloat for about a week because I didn't grab a larger fund them. I just applied for a loan, but put my car title on the line. It was simple. There was nothing else to it that I did other than let the employee do his job. He knew what he was doing. He wore a bunch of hats because it was during the last two weeks of December and he was the only one in the office. He was still able to handle my business in a short amount of time and handle other customers at the same time. The only thing is the back-office process where he would send the information to the other side and how long they take to approve things could be improved.
Reviewed Jan. 10, 2024
TitleMax was the closest to my house. I got a car title loan, and everything was good. The lady didn't took long. She did what she had to do. She took pictures of the vehicle, and then she explained everything to me. It was good service.
Reviewed Jan. 10, 2024
TitleMax is awesome. I got a car title loan. I just went in and the rep took the information. I had to come back because my title was still in the state of Utah. So, she prepared the money for me to take my title to the Texas location here and have it transferred even. I paid for that amount and put it on my loan. It was wonderful. Everything got taken care of, and I picked up the check. Britney was awesome.
Reviewed Jan. 6, 2024
TitleMax did an awesome job. I liked the customer service. The rep was very courteous and helpful. Everything was excellent.
Reviewed Jan. 6, 2024
Everything was done online. So, it was very fast and easy. TitleMax cut out the paperwork, which was the best part about it. Once I created the account, everything was common sense and step-by-step. I just read through everything. The process took about 30 minutes. The rep was very friendly and courteous. Some people are usually uptight and rude but I didn't get that at all from her. She was very nice. The loan that I did was for an emergency. So, it helped me out and I'm ready to pay them back as soon as I file my taxes. It was a good experience. I just got a loan though with another company for the same amount and the percentage rate was lower. But it was far out and I don't want to drive all the way out there. And TitleMax was close to my job.
Reviewed Jan. 6, 2024
I've always had wonderful experiences with TitleMax. The process is easy and convenient, and the reps are friendly. The girls I’ve dealt with are super nice and always calling to see if I need anything. I always pay either before due or on the day it's due and they’re not blowing my phone up and bugging me about it. TitleMax has always been a good environment and a good experience. I wouldn't go anywhere else to get a loan. It's as wonderful from one time to the next and they've never disappointed me. My only problem is my phone number has changed and when I go online to try and make a payment, it's still got my old phone number in there and it won't reset it. So, it's trying to send me a code to my old phone number, which I no longer have. I was fortunate today to be able to make a payment by phone. I hate taking up the rep’s time doing that when I could go online if it would just cooperate.
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