Midland Credit Management Reviews

The agent that I first spoke to was beyond rude. There's a way to talk to someone and her way was NOT it. Very condescending. Said something along the lines of not wanting to agree on a payment plan. Pretty much threatening to just sue “have you ever been sued. Taken to court”. And not give an option. Said I only am agreeing now because xyz. It doesn’t matter why. Said they have been trying to contact me for 12 months. Which was not the case. I kept asking to just set something up and she kept saying I had months to do this. Why couldn’t I then. Told her I didn’t need to tell her. My business is my own. To let me set the plan up online. She said I couldn’t and should have done it earlier. Kept having an issue with her. Asked to be transferred to another agent. Hung up because. Went online and talked to/set up a payment plan. No drama. To questions. No threats.

DO NOT attempt to get good customer service from this place. The entire call center staff is ** and cannot speak proper English to the point where my own payments have been stymied or thrown off because of the inability of their call center employees to speak english.

Victor ** understood what I needed and wanted. He was great and helped so much! If you end up having him then know that he will meet your expectations. He made it easy to fix my problem and took the time to work with me.

I had a Great experience. Keira really helped me with everything I needed to get started today with this debt. She was very quick in her responses and helped me get a monthly payment that I could really afford.

I contacted the Chat Customer Service to notify them of the passing of my mom. Representative Bruce was very helpful and offered his condolences. He was very helpful considering the situation and what I was going through.

This morning when I began the process of sorting out the lapse in payments on my account I first spoke to a representative named Christian and he was transparent with me about what was expected of me and also clear about the accommodations that couldn't be made (in my case I could have used a month pause on payments). He was very understanding and did help me in the way he could by allowing me to split the days of the 2 payments I needed to make instead of having to pay both the same day.

The customer service is amazing. I love the way they’re able to help you with your concerns without being rude and just understanding the circumstance you are in and find the best possible fit. I would recommend to anyone going through a difficult process with a credit card.

Easy to use chat feature, they helped me edit and update my payment plan to fit my needs. They explained why some options might be better than others for my specific situation. Very helpful, but not drawn out.

Worst experience ever. I offered to pay off a debt, yes at a lower settlement or make monthly payments. That I could afford. But they refused my settlement offer and refused my payment amount. Isn't any amount of money better than none? Why would a company looking to collect money not take mine? This company will not work with you! They falsely advertise how they will find a solution that works for you. They will not.

Darwin ** (chat agent) was kind and helpful. He got straight to helping set up a payment plan that I can afford. I am working 20 hours weekly currently and looking for a full-time position and then I can pay this account off.

I was helped via chat with Darwin ** (DR) who was nonjudgmental as I became delinquent on my account. I was not able to work when I was accepted in to a very tough scholastic program and thus could not keep up with my debt. Now that I have graduated and work full-time, DR was able to create an affordable plan that benefited myself as well as MCM. It was an easy negotiation process without feeling pressured to commit to a plan that was not within my means. I due have a changed outlook on their process and industry due to my experience with DR.

Worked with me on my financial issues and was flexible when I needed assistance. The customer service was top notch, friendly, efficient and make the process easy and straightforward. Good experience so far.

I lost my job. The payment plan to pay it off work for me and it was the right way for me to get it paid off. I'm making my final payment. Every one that's I talked to has been very nice and help me get it done.

The representative was very patient and understanding of my financial situation. He helped me set up a payment arrangement that fit perfectly with my budget. He also took the time to explain any questions or other concerns that I had in a timely fashion.

I was very pleased with how l was treated and how knowledgeable they were and patient... They help me very much. Lots of effort was made to accommodate me. l truly appreciate it. Thank you... l am so satisfied with the outcome of the chat. Truly have no complaints.

My customer service agent was dedicated to helping me. Although my customer service agent and I had a short conversation, I feel like it could have been prolonged by inexperience. I did not have to wait, read excuses or determine possible outcomes, because the customer service representative had knowledge of my problem.

Midland Credit Management (MCM) provided exceptional customer service by demonstrating professionalism, empathy, and clear communication throughout the entire process. The representatives were respectful, patient, and attentive to my concerns, taking the time to explain my account details thoroughly and answer all of my questions without judgment. They offered flexible payment options tailored to my financial situation, making the process manageable and stress-free. Their courteous and understanding approach made a typically difficult experience feel surprisingly positive, showing genuine care for helping me resolve my debt in a responsible and respectful manner.

Needed help adjusting my payment date and Bruce helped make a customize payment plan that worked for me. Was very helpful and much appreciated! I really appreciated him walking me through it and taking the time to make sure it’s what I wanted.

I've had terrible experiences in the past with Midland with harassing phone calls and taking forever to try to rework a payment arrangement. Irene on the other hand was very helpful, was struggling this week and had less than 500 left to pay, she was able to move the payment to a later date with a lot less hassle than I'm used to, need more employees like her 🙂.

Excellent customer service! The payment plan that I was on got messed up somehow and they set me back up so I didn't lose my progress. It was very simple and I didn't need to plead my case. Great experience!

Victor K was very patient and great to work with on trying to handle some online issues with my account through the chat box. Ashley was also great, being very patient and helpful as well over the phone. It's never fun when dealing with Collections Companies, but these two made my experience so much better. Having debt is already stressful enough, and then trying to pay it off while facing issues can make it even more stressful. However, these two factors made it less stressful. Thank you both so much for making my experience with Midland Credit Management better than expected.

Very straightforward and transparent when it comes to paying back a debt. Customer service was also very helpful when I had to update my existing plan. The customer service representative (her name was Christy **) canceled my plan and created a new one for me with a better payment schedule.

I was able to get an affordable payment plan set up. The agent I was chatting with was helpful. He said my credit would now not be delinquent and would be on a payment plan and when my debt is paid off they will delete off my credit report.

This is by far the best Credit Management I have ever dealt with. I spoke to Paul he was extremely helpful, he was POLITE, FAST, KNOWLEDGEABLE, and EFFICIENT. I can't say enough good things about my experience today.

Bob ** was great to work with. He was very helpful in every way. Thank you Bob. We were able to come up with a settlement that would work for the both of us. Finally peace of mind that I was able to settle my debt.

Charles was quite respectful and professional. He offered reasonable terms and made the process easy working with me on several convenience factors. This was a much better experience than I have had working with other collection companies in the past.

I have worked with MCM twice to settle debts. They are the easiest debt collection company to work with. The website is super user friendly, they are flexible, and customer service is phenomenal. They don't make you feel threatened or like you're just profit for them. They sympathize and work with you to settle your debts.

I had a debt that was transferred to Midland Credit, and I recently settled it. I was initially nervous but I spoke with an account manager through live chat who was professional, clear, and respectful. They confirmed my account details, walked me through the settlement process, and even confirmed that the account was not being reported to the credit bureaus. I appreciated getting written confirmation and being told I'd received a paid in full letter by email and mail. The process was straightforward and much less stressful than expected.

I gave a rating of 2 stars, not because of the representative I spoke with, because the service was very amicable and friendly, but the policies are extremely difficult (impossible) to work with. I do hope some flexibility is added for clients in extreme financial hardships to make it more realistic to pay off/settle rather than clients being turned down with offers and having to let their accounts go.

The most helpful and informative collection agency I’ve ever dealt with. The LiveChat option made a huge difference, in that I spoke with a real individual, who actually worked with my financial budget and made the decision making process much easier.

They are very helpful. They help me out and they understand my situation and I appreciate them for helping me out. I have a plan with them and it help me out and it helps them out. Other people may talk bad about them. It's because they probably didn’t reply or didn’t pay them. That not my problem or my business. I take care of my business. I don’t play with McM people. I recommend yall get with them and work with them. They are there to help you.

Did a chat with Victor ** and he was able to help me pay off my balance with ease. He was kind and patient in resolving my accounts. It was easy to navigate. Thank goodness it's over with. No more debt!

Victor via online chat was polite, patient, and kind. He helped me close out 2 accounts in a timely and efficient manner. I hope I don't have to use the services again but if I do I'd choose to work with Victor again!

I had the pleasure to speak with Wyatt ** who made my settling of accounts an easy and stress free task. He really went above and beyond. I really appreciate it. Seriously, thank youuuu Wyatt!!!! :)

Thank you, Russell **, I truly appreciate the help! I really cannot express my gratitude after having such a rough week. Thank you truly, I appreciate the help beyond words! He helped me with my current struggles. I was recently laid off and did not know what to do. I appreciate his help and understanding of my current situation. Thank you so much!!

Evans did a great job with me today, I'm happy he helped me to resolve my problem, that help me a lot with my credit line, I feel very happy today, never imagine that can be so easy, he help me in each step till the end, thanks again. God bless him forever.

So I spoke with Jason ** (I hope I spelled that right). Turns out Mid-land has 3 of my husband's and I accounts. He turned what could have been a nightmare of a phone call in to an absolute day dream. I couldn’t have asked for a better agent to speak with. He heard me when I explained my situation, found a way to work with me other than hey I need the full amount t today. We worked out a payment arrangement and I will be recommending him to people I know if they’re getting calls from mid-land! I don’t have a receipt yet but I’ll edit and upload when I do! Talk to Jason!!!

Very fair, patient and helpful service. The chat is prompt and human staffed. They offer very fair payback rates and are flexible and nice. They don't penalize you too fast or harshly if you miss a payment. The website is simple to use.

I chatted with the nicest person. She helped me settle my debt. And stayed with me through the pay process. Told her what I could afford, she broken it down for me to be able to settle three different accounts.

The customer service is great. When times get tough and things outside your control happen it really does help to have understanding from the companies you pay your bills to. I’m currently out of work and needed to make payment arrangements for my payment plan, and although they still need a payment every month, the representative was able to custom my plan to as low as $5 for this month and next month, which is very affordable for me right now. I’m not sure what j would’ve done if the payment couldn’t be altered.

Russell was very courteous and helped me answer the questions I had along with Hayley O to help me settle out my account. I wasn’t sure if they would be able to assist me with closing this account and clearing up my balance but they did… I am so grateful.

I had a payment plan in place already. Needed to update my method of payment. Irene was friendly and efficient while assisting me to update my payment plan and adding my new bank account. Having that chat feature sure is convenient!

I worked with a gentleman named Bruce R. I can't express how thankful I am to him. He was patient and understanding about my situation and worked with me until we could get a plan that was manageable. He genuinely listened and cared, hard to find sometimes. I am very grateful for his help!!! I have a complicated situation, and he treated me like a person, not an account.

I truly appreciate the help I received in setting up a payment plan. The person I worked with was patient, respectful, and genuinely willing to work with me. We were able to come up with a plan that fit my situation without putting me in an even worse financial spot. At no point did I feel pressured or judged, and the entire conversation felt supportive and professional. It's rare to deal with someone in collections who shows this kind of understanding, and I’m very grateful for the experience.

Darwin ** handled these important issues in a timely and professional manner. He is a true professional. I needed someone to help with my current issues, and he did so very quickly. Best wishes to everyone, take care, and stay safe!

Bruce ** has been the ONLY person to help me resolve this account after years of trying to pay off. He gave me an affordable deal I couldn't resist. Now my account is resolved in full, although settled. I'm satisfied! Kudos. Thank you.

The online chat is awesome, and I like that I can do this when I realize I won't be able to make a payment on time. The people you type with are always very helpful and kind, it is like speaking with them in person. I am glad they have this option but wish it could be available 24 hours for people who work weird hours and cannot get to them during their hours. This is by far the best collection company I have ever worked with to this day!

Every person I spoke with was extremely helpful in getting my debt settled. They worked with me on something I could afford and were all very friendly. Hopefully I never have to deal with this situation again but if I do, I hope it’s through MCM.

This company is a vampire who comes for blood. I am working with a Beyond Finance to get my debt resolved and they reach out to this company about 160.00 that I had left on a 1000 dollar debt and they refused to return their calls and emails about the debt then took me to court after the offer expired and garnished my check for 376.60 plus 15.00 court cost. This place is as dishonest as they come.

Customer service was fast and knowledgeable. Service was helpful and walked me through the steps I needed to get my account paid. I also received a discount and was able to close out my account. Thanks!

I worked with Darwin **. He was friendly and professional. He understood my circumstance and was able to change my payment to an amount I could afford. He made my experience easy to understand and transition through.

Wasn’t to familiar with finance and needed to clarify a few things. The live chat manager KP was amazing. The app and ease of access to be able to do it all from my phone made it that much better. Thank you.

I switched jobs in the middle of a payment plan and had a lapse in pay. I was able to change dates online quickly and no hassle at all. They provide an update in less than ten minutes, no phone call. Incredibility helpful.

I needed to update my payment information on an existing payment plan. Collection agencies are never fun to deal with so I had set up my original plan online. Since the current payment was already processing I had no choice but to contact them directly. I used their chat feature and worked with Bruce Rollins. He was very helpful and very professional! He explained the need to cancel the existing plan and start a new one in order to change my payment method. This was a seamless transition and the correspondence with Midland Credit Management's agent was respectful.

This company was easy to work with and very understanding. I had to void payments for a few months and they allowed me to do so to get my finances in order. I appreciate the time they took to help me.

I wanted to settle my account and get this account behind me. I got Keira ** on chat who actually listened to me and settled my offer with a custom offer right on chat. The offers on the portal login was still too high out my budget but she was able to meet me where I was got approval and I paid it. Thank you Keira and team.

I needed to update my payment method and couldn't find any way to do that. So I used the live chat feature and got the assistance I needed in a jiffy! Christy T. was very professional and patient with me as she guided me through.

I’ve been working with MCM for about 3 months. MCM is very Understanding when it comes to payments. They help me with everything I am needing in order to complete my program. Communication with them is easy get go. They answer phone call or live chat very quickly.

Writing this since I’m so forgetful but Bruce ** was such an amazing customer representative. Used the chat as well. Handle my situation quickly and responded in a timely manner. To get my payment option situated. Thank you Bruce!!

Easy to work with and the 24 hour support was helpful. Rose ** was a huge help, and was quick to respond at 11 pm at night to get my account resolved. I settled for less than I owed and they made the process easy.

The emails are helpful, the site is easy to navigate and the online chat sessions actually work. I needed that change a payment date and someone was online to help. They helped me in the online chat.

Scam organization wildly unprofessional, predatory, and rude, basically timeshare for junk debt. Read the Glassdoor and Reddit threads before speaking to them. Go to court with attorney and fight it (before judgment) ; apparently these get thrown out all the time—and we, the consumers, don't fight back. Make sure you record your calls. They will lie. Yes, they are on commission. Rooting for you!

I'm looking forward to my debt to finally end, Midland gives me my letter they promised me of completion for debt. For the credit removal. Because I'm looking forward to becoming a homeowner. Great job Midland.

They had a settlement offer and payment arrangement amount listed inside my consumer profile which I found useful, but it was listed a bit too high for what I could afford. My information was easy to access and easy to login. Customer Service was available on a Sunday via chat and was very helpful. They were able to work with me to lower my payment arrangement amount, provided that I give the first payment the same day. I did have to call back to provide the first payment after I was paid by my new job, and they did honor that agreement from our previous conversation, which I very much appreciate!

I want to sincerely thank Midland Credit Management for working with me during a very difficult financial time. From the beginning, they treated me with respect and professionalism. My account manager, Charles, went above and beyond to listen, understand my situation, and help me build a fair settlement plan I could manage.

The website is easy to use. They offer reasonable plans to help you get back on track. I appreciate the helpful and knowledgeable customer service! The live chat is extremely helpful especially when you don't have time to make a call.

Spoke with Gary, collector from Midland. I made many attempts to re payments my debt and establish a payment. Sadly, the other collectors were unprofessional and did not verify my data. FDCPA requires the mini meranda and a person can not create a debt to cure a debt-cc charges or other. Gary was the complete opposite and was very professional. He treated me as a person, understood my current situation and worked with me to ensure my payments would succeed, not set me up for failure as many shameful firms do. I was a federal collector for years. I state this because Gary handled the situation to the T. Treat people like people, not like pricks. Because of his professionalism, I was finally able to start resolving this issue. Thank you Gary.

Great chat experience and the representative who assisted me today was very helpful. The overall MCM experience is a bit time-consuming. I should be able to independently make a payment without always having to talk to someone on the phone or online first. If I owe y'all money and y'all want y'all money, make it easier and more convenient for me to pay y'all or catch me when you can.

The call was very loud in the background. The staff member was very rude and did not listen when I explained the situation. I gave all the information she asked for, and then she still didn’t help. She had an accent, which was very hard to understand as well.

Was very helpful in understanding my situation and was sympathetic. The live chat was easy to use. He helped me deal with the situation and was able to come up with a reasonable solution to my issue that I had.

I needed to setup a payment plan that would be affordable but did not want to mess with spending a bunch of time on a phone call, speaking to a representative. I logged into the website using the bill I got in the mail. The website was easy to navigate and understand. I noticed that there was only one account showing and I needed to resolve two. I was able to utilize the chat to get a representative to update my account. He resolved it quickly and stayed with me in chat through the process so that I didn't have to start over with someone else if not everything was resolved. The representative was professional and quick. I never had to call the call center and was able to setup the plan on my computer. Although I'm having to deal with Midland because I defaulted on credit cards, they made the debt resolution easy so that I can get back on track and improve my credit score.

From start to finish Tim S. was very kind and understanding to make it work for me. He was there and listen to my offer and made it happen in my favor which never happens! Hands. Sincerely Happy Customers!

Benson ** helped me changed my payment plan dates to what suits my payroll schedule, I really appreciate Benson's help. THANK YOU!!! They went over each account and what my payment plan would look like, they stayed till I confirmed anything!!

Rose C was amazing!!! She helped me out immensely and got me settled into my account. She helped me set up a plan and was so kind and.patient. This is always an uneasy thing to discuss and having someone there who helps You feel comfortable during this is so important.

They're good at getting you to be responsible and pay your debt. I worked with Matthew S. and he was able to help me address my neglected debt. They offer online options to set up payment arrangements and for people with social anxiety, this is appreciated. I was able to chat with him on a Sunday.

Thank you for your attentiveness and flexibility in helping pay my bills. Any time I use the chat feature, getting the help I need is efficient and friendly. Also, the representative remains on the line to make sure my concerns are taken care of before disconnecting.

Customer service was great. They understood what I needed and helped resolve it in a timely manner. Even if it was online they responded fast. Would recommend to anyone either by phone or online. They will help you.

It was a pretty decent experience. I had a Dell account, and my legal name was changed back in 2014. I was receiving the statements continuously, but they suddenly disappeared because my old name was a Korean name. In 2024, I was billed a few times and accidentally made a payment on a previous Dell statement, even though it was already on the MCM account. I tried to determine how much was actually paid and unpaid. This was challenging, but MCM resolved it, and I finally paid it off after chatting with the customer support team. I really wanted to remove my old name from whatever system Dell had it stored in. Thank you.

Fantastic service, customized options, and in rapid time. Darwin was my associate and was very quick to get this moving and smoothly. Saved a few hundreds bucks doing it this way. I'd recommend this service.

Gary ** was INCREDIBLY helpful in lowering my debt and making my payments fit my needs. He took the time to negate my payments and lifted an extreme weight off my shoulders. I am going to be debt free within the next month and Gary ** is to thank!!!

Wonderful and smooth Customer service! Helped me and I am glad that I was able to use them to help pay off my debt. I’m done with this debt now and Midland Credit made it easy for me! Would highly recommend!

Great service! Understanding when something happens and the payment is a little late. They really work with you. The online chat is really nice too. I chatted with a Darwin ** and he was very patient with me having trouble navigating on my phone. This isn't your average collection company!

Worked with my situation. Resolved quickly. I used the chat feature and was able to reach an agreeable settlement swiftly. I would recommend the service again. They are flexible in your options if you're willing to explain your situation.

Here is the truth that most are lacking with this company. They take advantage of others. Look at your contract if it is a credit card most likely you'll have an arbitration agreement. Will it stop Midland from taking you to court. No. But you can file a motion to compel arbitration. Midland has harassed me in hopes that they would scare me into playing their little game. Midland plays dirty so as a consumer you need to play dirty back with them. I have court coming up with them and look forward to shutting them up. A big concern with Midland is they will not let you speak with the acting attorney on the case.

Honestly, it was the best experience paying debt I've ever had. He let me negotiate with him for over an hour and NEVER ONCE lost his patience and compassion with me. I left the call feeling accomplished and like I wasn't throwing pennies into a well anymore.

They helped me to settle my debt with a reasonable offer so I can get back on track for better credit health! They were prompt and understood what I was asking. They were very respectful and handled all my needs.

MCM has been great to work with when it comes to collections. They truly want to work with you, and they do their best to accommodate any situation you are having. They don’t hassle you like other collection agencies. It’s been a pleasure to work with MCM with my debt.

Wyatt helped me create a new plan hassle-free. Super quick and easy, never an issue to get information or make a payment. Wyatt’s great! My issue dealt with debt. I had two accounts which he was able to assist with both.

They use an Indian call center that intentionally uses fictitious names. Multiple times, the legal department in the US instructs them to and they won't give out any further information. They pay 2-3% of face value for the debt in forward flow agreements, none of these agreements contain you specifically, it's literally just a list of entries in a spreadsheet.

Loved the service and help I received from an agent, and it was all through their chat service. Very convenient and fast. Was able to settle my account in minutes. Thank you to Bruce ** for assisting in resolving my accounts.

Fast and friendly service, understanding, knowledgeable, trustworthy, they helped me with all my problems, I would recommend Midland credit management to all. I also like the way they handled my account through chat services.

Jessica was the one and only person that I have spoken to at your company that was empathetic and understood my situation. You need more representatives like her who are willing to help the people who you have bought in these debts from. Thank you, Jessica from the bottom of my heart, you are truly amazing and you deserve kudos for the whole Company to see.

Quickly offered a reasonable settlement to my debt. Payment was easy and the chat specialist (Victor K.) was very helpful. For as sour an issue as debt settlement can be, Victor made it a better than normal process.

I chatted with Charles ** today about my account. I have a very tight budget due to my health issues. I was expecting them to not work with me or be rude due to that, however, Charles was very nice. He took the time to listen and offered me a payment plan that I can afford. He was so understanding of my situation. Very happy with my experience.

I did my all of my request with easy way and the person who help me give me full help to solve what I want. I will refers them to my family and friends and the plans which they offered to me nice and good.

They were able to help me set up a payment plan that I can afford. The staff was very friendly and very informative, thank you so much! I would definitely recommend them in helping you solve your debt issues.

I used the online chat to get help with my debt. Jessica was beyond helpful and patient. I got everything resolved and she stayed with me to ensure everything went through okay. She also explained the process so I know what to expect.

Very helpful, very nice and very quick to respond, answered all my questions and made my stress go away quickly about my payment. Very sweet girl named Rachel **. Very great customer service. Thank you.

I received a letter from Midland about a debt. I didn't know what is was for. Rachel, an account manager via chat, worked with me to help resolve the issue. The details were explained to me and a plan was worked out to get the debt handled. I explained my situation and they came up with a plan that was completely within my ability to pay it. Not only that, my agent was respectful and kind and gave me options. I wish all debt consolidations were this easy to resolve. Thanks to the professional way my account was addressed, I'm one step closer to buying a house.

I am pleased to know that this company has "options" for their customers. I was able to choose an affordable plan & date! I feel so much better now as I begin to get my finances back on track. Thank you. :)

I came today with a lot on my mind and all was handled with care and respect. Rose ** went above and beyond in a timely manner concerning my needs. I am truly happy with the outcome! I have nothing negative to think about this company only positive! Thank you!

I was helped by Darwin. He was very understanding of the situation that I am in and did his best to work with me on coming up with a payment plan that works for me. He was very polite and very quick with his responses. I am very satisfied with his service.

Bruce ** was very helpful in the chat service today. I was able to successfully and easily change my payment method for both of my payment plans. I appreciate the option of using the online chat service and the help I receive with it.

Midland worked with me and offered me payment plan after not being able to keep up with my payments on a credit card and was sent to collections. They were always available and very helpful every time I had a question or concern.

I had a few accounts that needed attention and I could not have asked for a better place to help me with it. Money is tight these day but they understood and set me up on a payment plan that works for me. Thank you so much!

Rachel did an outstanding job understanding my request. She did well notating what information I was able to provide and said she would do everything she possibly could to my understanding from my end.

Rachel S. Was friendly, professional and helped me create a custom option that worked best for me. Her help gave me some peace of mind as most of these situations are headaches. Setting up payments that work for my financial situation would normally be painful if even possible but Rachel S. Made sure to help me get it taken care of.

"The service provided was exceptional, and the agent went above and beyond to be incredibly helpful. Their dedication to addressing all my needs and ensuring a smooth experience was truly impressive."

MCM's online payment service provided me with the correct links, and information which made my online payment experience swift, efficient, and secure. This service receives a 5 star rating! I will suggest the online payment service to anyone who might ask.

They were able to support lowering my monthly payments. Easy to work with and glad they were able to be flexible and support me on lowering my monthly payments, as these times are hard. Thank you again

Very helpful. They understand your situation and do things to make it easier for you. I really love Midland Credit for this and not always trying to get the most money out of me but actually trying to help!

They made this easy to make a afford payment plan, the person that helped me was professional and gave me clear instructions on how to set it up. I'm beyond grateful, I wish all creditors was this easy to work with.

Kiera was very helpful, knowledgeable and fast to help with issue today. Mcm on a whole has been good. No late fees or interest on account is very nice since original company already charged me this. Thanks, Kiera and Mcm!

Was a tad bit leery at first, But, Cristy got the job done, helpful, and efficient. Staying on line to make sure everything went ok. And BAM, I paid the one bill off no hassle. Cannot wait to be back in good credit standing.

Exceptional customer service can truly elevate a company. Providing prompt and efficient support builds trust and loyalty. A friendly and empathetic approach can turn a negative experience into a positive one. Knowledgeable representatives who can effectively address concerns are invaluable. Going the extra mile to ensure customer satisfaction leaves a lasting impression. Clear communication and follow-up demonstrate a commitment to customer care. These efforts foster strong relationships and encourage repeat business. Ultimately, prioritizing customer service leads to greater success.

Easy to deal with, helpful, great customer service and easy website. They helped me set up a easy payment plan. I wanted to make my last payment ahead of time so I contacted them and they helped set me up with a final payment and get my account squared away.

Darwin ** was great!!! He really understood my circumstance. Sure! Here's the revised review: Darwin **, the Credit Manager who works there deserves high praise for his exceptional service and understanding nature. From the moment I walked into his office with my financial burden, Darwin treated me with respect and empathy, making a challenging situation feel more manageable. Darwin's expertise was evident as he carefully reviewed my financial circumstances. He didn't just see me as a set of numbers but took the time to understand the underlying issues affecting my debt. His professional yet compassionate approach reassured me that I was in capable hands.

I always have friendly service. Wyatt helped me out today! Fast and friendly. I greatly appreciate it! He was very fast and knowledgeable as to what I needed to know. I feel that Midland Credit does a very good job at helping when unexpected things happen. Thank you!

I needed a custom payment plan and the customer service rep that assisted me was very helpful and provided that assistance. It didn't take long at all and the website was easy to use and he stayed on the chat till I was able to accept the offer and complete payment set up.

I have been managing my debt through Midland Credit Management for a few years now, and so far my experience has been satisfied. Most of my communication has been over the phone, but today I did it through chat with a Mr. Tim **. He was super helpful & patient with me. I honestly prefer to manage any debts I may ever have through MCM. Not that I plan on having any future debts, BUT if I did, I would choose MCM. LOL.

Tim was the best! Truly a Christmas to remember. It was really easy to get ahold of someone on the live chat. There were no complications and he understood exactly how to help. Thank you so much for going above and beyond!

I am happy to have resolved this issue in such a quick and efficient manner. The payment plans were easy to establish and financially did not cause a strain on my everyday finances. I’m thankful I was able to settle for a lesser amount.

Thanks to Benson for helping me with changing the date of my payment to not be overwhelmed with other bills due at the same time! Quick and easy! This app is really easy to use and the customer service is great!

I can only speak about the chat service, assuming my payment, submitted as a Pay-For-Delete to all credit reporting agencies, fulfills all the agreement's specifics. I'd say the chat experience was quick and easy. The agent, Wyatt, could answer all my questions promptly and for his service, I provide a 5-star. The after-payment screen showed the account as not fully paid after I paid the agreed amount, but the explanation was that it takes a few days to zero out. It's a little worrisome that it's almost 2025 and the payment screen isn't automatically showing as paid in full. For this I deducted a star.

Tim was such a great help!! I had a life altering event in 2023 that lead my account being turned over to collections. I lost my Job November 2024 and Tim assisted in every way possible. He made my day and my Christmas. He is a great representation for Midland Credit Management.

Despite being a Collection company, Midland's customer service is phenomenal. Although I do not have much experience with collectors, Tim was professional, patient, and answered all my questions gracefully. Thank you Tim.

Very helpful staff. Handled the issue promptly and effectively. Exercised patience as I had to access separate device to complete the process. Was understanding of the issue and everything was taken care of.

The representative was helpful, but was not very understanding of the financial situation, granted I did get myself into this mess. It's the holidays for crying out loud though. Give people a little bit of a break.

I was hesitant to contact, and even felt embarrassed, but a worker named Kate made me feel that I could trust this credit company, and I had no hesitations to set up a payment plan! I recommend Midland Credit 100%.

The person who I connected with was helpful and knowledgeable. He got my answers corrected on time and in a timely manner. I really appreciate the help he provided. I would recommend him to anyone who wants their information taken care of. Thanks again.

Jenny was so friendly and helpful. I was able to find a solution with her assistance in a matter of a few minutes. I had multiple things that needed to be resolved and with great communication, she was able to work out a custom plan that fit perfectly.

Christy was very helpful with what I wanted done today! She was able to answer all of the questions that I had, and gave me the best option. Her customer service was great, and made the process very quick!

I spoke to a few representatives that weren’t very caring, patient and understanding at first. But today when I got back on the chat for some assistance, Wyatt was all of that. I was very pleased with him and all of his explanations.

I hope I completely honest with you. I was at my wit's end. I broke her leg, had a bad accident, lost job, have six accounts delinquent, didn't know what I was going to do even though I found a job that I hadn't been at more than 2 months and then have places like Midland Credit knocking on my door for court over one of these delinquent accounts. Never thought they would understand anything that I said or would even care but was surprised when I reached out and talked to their chat service and found that the person I spoke with was very, very kind and understanding and caring. Actually sounded like he cared about what I was going through and put my account on hold for 3 months to get me past the holidays where my children could have a Christmas.

I lost my job and was unable to make payments for a while. It was very easy to set up payments to resume paying off my debt. I was able to set up small weekly payments to help get it paid off faster, and the process was easy and tailored to what works for me. Kiersten was very helpful and kind.

The agent that I spoke with was very knowledgeable and patient. She answered every single question that I had without hesitation and explained everything that I needed to know. I felt very supported and at ease during my chat.

Rep. Logan, did an outstanding job helping me out to check my balances. And clarified what is paid off and that I had one remaining account to pay off. I am super pleased with the help Logan provided me.

Spoke with Darwin this morning, he made it very easy and painless to set up resolving the issue. Polite and very supportive. What I was dreading taking care of he made it very comforting and supportive.

Got right to the issue and came up with a plan that was suitable for the company and myself, I appreciate the time and effort that was taking to get this issue resolved in a timely manner. I would recommend.

My representatives have always been helpful, understanding and professional. Thank you for the service. Debt collection can be brutal but working with them online via chat or even through calling in has been very simple and quick. I've never spent more than 10 min taking care of my needs.

Someone used my info and obtained credit cards in my name and they handled all my questions and took care of my problems with professional support and didn't give me the runaround. This was so easy to use and I recommend her to handle any situation in a professional manner. Ty for your great customer service.

My experience with MCM has been a lifesaver and I love working with them. They have all been very professional and courteous. I would hope I never have to use them again, but they would be the one for me.

I had an actually wonderful experience handling my credit account with Midland Credit Management. I had just lost my job and am on disability and the representative Gary helped me resolve my issue by lowering my monthly payment and also changing my method of payment to something that works so much better for me. Gary was patient and professional, he listened/read all of my questions and concerns and successfully solved all of them. He was very knowledgeable of the products and services at MCM and I believe he is an asset to the company and deserves the utmost recognition and praise for his excellent customer service skills. Thank you so much for such a great experience and for helping me in my time of need.

Texting with an agent was very easy. Very friendly. Totally helpful and knowledgeable. MCM will do whatever they can to help you. Usually I have a hard time chatting online with texting. But I was able to. They helped me with a reduced payment for the month, and I am very appreciative. Thank you.

Midland helped me set up a payment arrangement that worked for me to get my debt paid off. My account manager Tim ** was helpful, professional and efficient. Got my paid in full with ease and peace of mind.

They are really helping me with paying off my debt. They are very flexible, and the customer service is great. I needed to change one of the payment dates for one of the months and they were easily able to help me with that!

Originally tried to message with Luis ** and he disconnected our conversation without permission or assisting with my problem. Reconnected to receive help with another “Account Manager” and got Jenny **. Seemed robotic but nice, and unable to help. Went a few rounds logging in and logging out to be able to pay a bill that was fraudulent to begin with. Jenny ended up recommending I call an 800 number for further assistance. MCM does not have an email to contact, so forced to call an overseas number or use their messaging system.

I am very thankful that MCM was able to assist me in paying my debt. They were very professional and helpful. Much more helpful and efficient than I would have imagined. I had ignored the debt for too long. That now will begin to change.

I've had a few old debts go to Midland for collection and whenever I reach out to take care of them the associates help me to the fullest extent and really try to understand the situation and help you out. Nobody enjoys paying debts, but y'all make it a little better lol. Thank you!

Kiera was very thorough with what I needed as I was a bit confused. She made sure I understood what was going on and was able to assist. We were able to get everything squared away. I know that I can reach out and can count on your help.