Midland Credit Management Reviews

I needed to update my payment information on an existing payment plan. Collection agencies are never fun to deal with so I had set up my original plan online. Since the current payment was already processing I had no choice but to contact them directly. I used their chat feature and worked with Bruce Rollins. He was very helpful and very professional! He explained the need to cancel the existing plan and start a new one in order to change my payment method. This was a seamless transition and the correspondence with Midland Credit Management's agent was respectful.

This company was easy to work with and very understanding. I had to void payments for a few months and they allowed me to do so to get my finances in order. I appreciate the time they took to help me.

I wanted to settle my account and get this account behind me. I got Keira ** on chat who actually listened to me and settled my offer with a custom offer right on chat. The offers on the portal login was still too high out my budget but she was able to meet me where I was got approval and I paid it. Thank you Keira and team.

I needed to update my payment method and couldn't find any way to do that. So I used the live chat feature and got the assistance I needed in a jiffy! Christy T. was very professional and patient with me as she guided me through.

I’ve been working with MCM for about 3 months. MCM is very Understanding when it comes to payments. They help me with everything I am needing in order to complete my program. Communication with them is easy get go. They answer phone call or live chat very quickly.

Writing this since I’m so forgetful but Bruce ** was such an amazing customer representative. Used the chat as well. Handle my situation quickly and responded in a timely manner. To get my payment option situated. Thank you Bruce!!

Easy to work with and the 24 hour support was helpful. Rose ** was a huge help, and was quick to respond at 11 pm at night to get my account resolved. I settled for less than I owed and they made the process easy.

The emails are helpful, the site is easy to navigate and the online chat sessions actually work. I needed that change a payment date and someone was online to help. They helped me in the online chat.

Scam organization wildly unprofessional, predatory, and rude, basically timeshare for junk debt. Read the Glassdoor and Reddit threads before speaking to them. Go to court with attorney and fight it (before judgment) ; apparently these get thrown out all the time—and we, the consumers, don't fight back. Make sure you record your calls. They will lie. Yes, they are on commission. Rooting for you!

I'm looking forward to my debt to finally end, Midland gives me my letter they promised me of completion for debt. For the credit removal. Because I'm looking forward to becoming a homeowner. Great job Midland.

They had a settlement offer and payment arrangement amount listed inside my consumer profile which I found useful, but it was listed a bit too high for what I could afford. My information was easy to access and easy to login. Customer Service was available on a Sunday via chat and was very helpful. They were able to work with me to lower my payment arrangement amount, provided that I give the first payment the same day. I did have to call back to provide the first payment after I was paid by my new job, and they did honor that agreement from our previous conversation, which I very much appreciate!

I want to sincerely thank Midland Credit Management for working with me during a very difficult financial time. From the beginning, they treated me with respect and professionalism. My account manager, Charles, went above and beyond to listen, understand my situation, and help me build a fair settlement plan I could manage.

The website is easy to use. They offer reasonable plans to help you get back on track. I appreciate the helpful and knowledgeable customer service! The live chat is extremely helpful especially when you don't have time to make a call.

Spoke with Gary, collector from Midland. I made many attempts to re payments my debt and establish a payment. Sadly, the other collectors were unprofessional and did not verify my data. FDCPA requires the mini meranda and a person can not create a debt to cure a debt-cc charges or other. Gary was the complete opposite and was very professional. He treated me as a person, understood my current situation and worked with me to ensure my payments would succeed, not set me up for failure as many shameful firms do. I was a federal collector for years. I state this because Gary handled the situation to the T. Treat people like people, not like pricks. Because of his professionalism, I was finally able to start resolving this issue. Thank you Gary.

Great chat experience and the representative who assisted me today was very helpful. The overall MCM experience is a bit time-consuming. I should be able to independently make a payment without always having to talk to someone on the phone or online first. If I owe y'all money and y'all want y'all money, make it easier and more convenient for me to pay y'all or catch me when you can.

The call was very loud in the background. The staff member was very rude and did not listen when I explained the situation. I gave all the information she asked for, and then she still didn’t help. She had an accent, which was very hard to understand as well.

Was very helpful in understanding my situation and was sympathetic. The live chat was easy to use. He helped me deal with the situation and was able to come up with a reasonable solution to my issue that I had.

I needed to setup a payment plan that would be affordable but did not want to mess with spending a bunch of time on a phone call, speaking to a representative. I logged into the website using the bill I got in the mail. The website was easy to navigate and understand. I noticed that there was only one account showing and I needed to resolve two. I was able to utilize the chat to get a representative to update my account. He resolved it quickly and stayed with me in chat through the process so that I didn't have to start over with someone else if not everything was resolved. The representative was professional and quick. I never had to call the call center and was able to setup the plan on my computer. Although I'm having to deal with Midland because I defaulted on credit cards, they made the debt resolution easy so that I can get back on track and improve my credit score.

From start to finish Tim S. was very kind and understanding to make it work for me. He was there and listen to my offer and made it happen in my favor which never happens! Hands. Sincerely Happy Customers!

Benson ** helped me changed my payment plan dates to what suits my payroll schedule, I really appreciate Benson's help. THANK YOU!!! They went over each account and what my payment plan would look like, they stayed till I confirmed anything!!

Rose C was amazing!!! She helped me out immensely and got me settled into my account. She helped me set up a plan and was so kind and.patient. This is always an uneasy thing to discuss and having someone there who helps You feel comfortable during this is so important.

They're good at getting you to be responsible and pay your debt. I worked with Matthew S. and he was able to help me address my neglected debt. They offer online options to set up payment arrangements and for people with social anxiety, this is appreciated. I was able to chat with him on a Sunday.

Thank you for your attentiveness and flexibility in helping pay my bills. Any time I use the chat feature, getting the help I need is efficient and friendly. Also, the representative remains on the line to make sure my concerns are taken care of before disconnecting.

Customer service was great. They understood what I needed and helped resolve it in a timely manner. Even if it was online they responded fast. Would recommend to anyone either by phone or online. They will help you.

It was a pretty decent experience. I had a Dell account, and my legal name was changed back in 2014. I was receiving the statements continuously, but they suddenly disappeared because my old name was a Korean name. In 2024, I was billed a few times and accidentally made a payment on a previous Dell statement, even though it was already on the MCM account. I tried to determine how much was actually paid and unpaid. This was challenging, but MCM resolved it, and I finally paid it off after chatting with the customer support team. I really wanted to remove my old name from whatever system Dell had it stored in. Thank you.

Fantastic service, customized options, and in rapid time. Darwin was my associate and was very quick to get this moving and smoothly. Saved a few hundreds bucks doing it this way. I'd recommend this service.

Gary ** was INCREDIBLY helpful in lowering my debt and making my payments fit my needs. He took the time to negate my payments and lifted an extreme weight off my shoulders. I am going to be debt free within the next month and Gary ** is to thank!!!

Wonderful and smooth Customer service! Helped me and I am glad that I was able to use them to help pay off my debt. I’m done with this debt now and Midland Credit made it easy for me! Would highly recommend!

Great service! Understanding when something happens and the payment is a little late. They really work with you. The online chat is really nice too. I chatted with a Darwin ** and he was very patient with me having trouble navigating on my phone. This isn't your average collection company!

Worked with my situation. Resolved quickly. I used the chat feature and was able to reach an agreeable settlement swiftly. I would recommend the service again. They are flexible in your options if you're willing to explain your situation.

Here is the truth that most are lacking with this company. They take advantage of others. Look at your contract if it is a credit card most likely you'll have an arbitration agreement. Will it stop Midland from taking you to court. No. But you can file a motion to compel arbitration. Midland has harassed me in hopes that they would scare me into playing their little game. Midland plays dirty so as a consumer you need to play dirty back with them. I have court coming up with them and look forward to shutting them up. A big concern with Midland is they will not let you speak with the acting attorney on the case.

Honestly, it was the best experience paying debt I've ever had. He let me negotiate with him for over an hour and NEVER ONCE lost his patience and compassion with me. I left the call feeling accomplished and like I wasn't throwing pennies into a well anymore.

They helped me to settle my debt with a reasonable offer so I can get back on track for better credit health! They were prompt and understood what I was asking. They were very respectful and handled all my needs.

MCM has been great to work with when it comes to collections. They truly want to work with you, and they do their best to accommodate any situation you are having. They don’t hassle you like other collection agencies. It’s been a pleasure to work with MCM with my debt.

Wyatt helped me create a new plan hassle-free. Super quick and easy, never an issue to get information or make a payment. Wyatt’s great! My issue dealt with debt. I had two accounts which he was able to assist with both.

They use an Indian call center that intentionally uses fictitious names. Multiple times, the legal department in the US instructs them to and they won't give out any further information. They pay 2-3% of face value for the debt in forward flow agreements, none of these agreements contain you specifically, it's literally just a list of entries in a spreadsheet.

Loved the service and help I received from an agent, and it was all through their chat service. Very convenient and fast. Was able to settle my account in minutes. Thank you to Bruce ** for assisting in resolving my accounts.

Fast and friendly service, understanding, knowledgeable, trustworthy, they helped me with all my problems, I would recommend Midland credit management to all. I also like the way they handled my account through chat services.

Jessica was the one and only person that I have spoken to at your company that was empathetic and understood my situation. You need more representatives like her who are willing to help the people who you have bought in these debts from. Thank you, Jessica from the bottom of my heart, you are truly amazing and you deserve kudos for the whole Company to see.

Quickly offered a reasonable settlement to my debt. Payment was easy and the chat specialist (Victor K.) was very helpful. For as sour an issue as debt settlement can be, Victor made it a better than normal process.

I chatted with Charles ** today about my account. I have a very tight budget due to my health issues. I was expecting them to not work with me or be rude due to that, however, Charles was very nice. He took the time to listen and offered me a payment plan that I can afford. He was so understanding of my situation. Very happy with my experience.

I did my all of my request with easy way and the person who help me give me full help to solve what I want. I will refers them to my family and friends and the plans which they offered to me nice and good.

They were able to help me set up a payment plan that I can afford. The staff was very friendly and very informative, thank you so much! I would definitely recommend them in helping you solve your debt issues.

I used the online chat to get help with my debt. Jessica was beyond helpful and patient. I got everything resolved and she stayed with me to ensure everything went through okay. She also explained the process so I know what to expect.

Very helpful, very nice and very quick to respond, answered all my questions and made my stress go away quickly about my payment. Very sweet girl named Rachel **. Very great customer service. Thank you.

I received a letter from Midland about a debt. I didn't know what is was for. Rachel, an account manager via chat, worked with me to help resolve the issue. The details were explained to me and a plan was worked out to get the debt handled. I explained my situation and they came up with a plan that was completely within my ability to pay it. Not only that, my agent was respectful and kind and gave me options. I wish all debt consolidations were this easy to resolve. Thanks to the professional way my account was addressed, I'm one step closer to buying a house.

I am pleased to know that this company has "options" for their customers. I was able to choose an affordable plan & date! I feel so much better now as I begin to get my finances back on track. Thank you. :)

I came today with a lot on my mind and all was handled with care and respect. Rose ** went above and beyond in a timely manner concerning my needs. I am truly happy with the outcome! I have nothing negative to think about this company only positive! Thank you!

I was helped by Darwin. He was very understanding of the situation that I am in and did his best to work with me on coming up with a payment plan that works for me. He was very polite and very quick with his responses. I am very satisfied with his service.

Bruce ** was very helpful in the chat service today. I was able to successfully and easily change my payment method for both of my payment plans. I appreciate the option of using the online chat service and the help I receive with it.

Midland worked with me and offered me payment plan after not being able to keep up with my payments on a credit card and was sent to collections. They were always available and very helpful every time I had a question or concern.

I had a few accounts that needed attention and I could not have asked for a better place to help me with it. Money is tight these day but they understood and set me up on a payment plan that works for me. Thank you so much!

Rachel did an outstanding job understanding my request. She did well notating what information I was able to provide and said she would do everything she possibly could to my understanding from my end.

Rachel S. Was friendly, professional and helped me create a custom option that worked best for me. Her help gave me some peace of mind as most of these situations are headaches. Setting up payments that work for my financial situation would normally be painful if even possible but Rachel S. Made sure to help me get it taken care of.

"The service provided was exceptional, and the agent went above and beyond to be incredibly helpful. Their dedication to addressing all my needs and ensuring a smooth experience was truly impressive."

MCM's online payment service provided me with the correct links, and information which made my online payment experience swift, efficient, and secure. This service receives a 5 star rating! I will suggest the online payment service to anyone who might ask.

They were able to support lowering my monthly payments. Easy to work with and glad they were able to be flexible and support me on lowering my monthly payments, as these times are hard. Thank you again

Very helpful. They understand your situation and do things to make it easier for you. I really love Midland Credit for this and not always trying to get the most money out of me but actually trying to help!

They made this easy to make a afford payment plan, the person that helped me was professional and gave me clear instructions on how to set it up. I'm beyond grateful, I wish all creditors was this easy to work with.

Kiera was very helpful, knowledgeable and fast to help with issue today. Mcm on a whole has been good. No late fees or interest on account is very nice since original company already charged me this. Thanks, Kiera and Mcm!

Was a tad bit leery at first, But, Cristy got the job done, helpful, and efficient. Staying on line to make sure everything went ok. And BAM, I paid the one bill off no hassle. Cannot wait to be back in good credit standing.

Exceptional customer service can truly elevate a company. Providing prompt and efficient support builds trust and loyalty. A friendly and empathetic approach can turn a negative experience into a positive one. Knowledgeable representatives who can effectively address concerns are invaluable. Going the extra mile to ensure customer satisfaction leaves a lasting impression. Clear communication and follow-up demonstrate a commitment to customer care. These efforts foster strong relationships and encourage repeat business. Ultimately, prioritizing customer service leads to greater success.

Easy to deal with, helpful, great customer service and easy website. They helped me set up a easy payment plan. I wanted to make my last payment ahead of time so I contacted them and they helped set me up with a final payment and get my account squared away.

Darwin ** was great!!! He really understood my circumstance. Sure! Here's the revised review: Darwin **, the Credit Manager who works there deserves high praise for his exceptional service and understanding nature. From the moment I walked into his office with my financial burden, Darwin treated me with respect and empathy, making a challenging situation feel more manageable. Darwin's expertise was evident as he carefully reviewed my financial circumstances. He didn't just see me as a set of numbers but took the time to understand the underlying issues affecting my debt. His professional yet compassionate approach reassured me that I was in capable hands.

I always have friendly service. Wyatt helped me out today! Fast and friendly. I greatly appreciate it! He was very fast and knowledgeable as to what I needed to know. I feel that Midland Credit does a very good job at helping when unexpected things happen. Thank you!

I needed a custom payment plan and the customer service rep that assisted me was very helpful and provided that assistance. It didn't take long at all and the website was easy to use and he stayed on the chat till I was able to accept the offer and complete payment set up.

I have been managing my debt through Midland Credit Management for a few years now, and so far my experience has been satisfied. Most of my communication has been over the phone, but today I did it through chat with a Mr. Tim **. He was super helpful & patient with me. I honestly prefer to manage any debts I may ever have through MCM. Not that I plan on having any future debts, BUT if I did, I would choose MCM. LOL.

Tim was the best! Truly a Christmas to remember. It was really easy to get ahold of someone on the live chat. There were no complications and he understood exactly how to help. Thank you so much for going above and beyond!

I am happy to have resolved this issue in such a quick and efficient manner. The payment plans were easy to establish and financially did not cause a strain on my everyday finances. I’m thankful I was able to settle for a lesser amount.

Thanks to Benson for helping me with changing the date of my payment to not be overwhelmed with other bills due at the same time! Quick and easy! This app is really easy to use and the customer service is great!

I can only speak about the chat service, assuming my payment, submitted as a Pay-For-Delete to all credit reporting agencies, fulfills all the agreement's specifics. I'd say the chat experience was quick and easy. The agent, Wyatt, could answer all my questions promptly and for his service, I provide a 5-star. The after-payment screen showed the account as not fully paid after I paid the agreed amount, but the explanation was that it takes a few days to zero out. It's a little worrisome that it's almost 2025 and the payment screen isn't automatically showing as paid in full. For this I deducted a star.

Tim was such a great help!! I had a life altering event in 2023 that lead my account being turned over to collections. I lost my Job November 2024 and Tim assisted in every way possible. He made my day and my Christmas. He is a great representation for Midland Credit Management.

Despite being a Collection company, Midland's customer service is phenomenal. Although I do not have much experience with collectors, Tim was professional, patient, and answered all my questions gracefully. Thank you Tim.

Very helpful staff. Handled the issue promptly and effectively. Exercised patience as I had to access separate device to complete the process. Was understanding of the issue and everything was taken care of.

The representative was helpful, but was not very understanding of the financial situation, granted I did get myself into this mess. It's the holidays for crying out loud though. Give people a little bit of a break.

I was hesitant to contact, and even felt embarrassed, but a worker named Kate made me feel that I could trust this credit company, and I had no hesitations to set up a payment plan! I recommend Midland Credit 100%.

The person who I connected with was helpful and knowledgeable. He got my answers corrected on time and in a timely manner. I really appreciate the help he provided. I would recommend him to anyone who wants their information taken care of. Thanks again.

Jenny was so friendly and helpful. I was able to find a solution with her assistance in a matter of a few minutes. I had multiple things that needed to be resolved and with great communication, she was able to work out a custom plan that fit perfectly.

Christy was very helpful with what I wanted done today! She was able to answer all of the questions that I had, and gave me the best option. Her customer service was great, and made the process very quick!

I spoke to a few representatives that weren’t very caring, patient and understanding at first. But today when I got back on the chat for some assistance, Wyatt was all of that. I was very pleased with him and all of his explanations.

I hope I completely honest with you. I was at my wit's end. I broke her leg, had a bad accident, lost job, have six accounts delinquent, didn't know what I was going to do even though I found a job that I hadn't been at more than 2 months and then have places like Midland Credit knocking on my door for court over one of these delinquent accounts. Never thought they would understand anything that I said or would even care but was surprised when I reached out and talked to their chat service and found that the person I spoke with was very, very kind and understanding and caring. Actually sounded like he cared about what I was going through and put my account on hold for 3 months to get me past the holidays where my children could have a Christmas.

I lost my job and was unable to make payments for a while. It was very easy to set up payments to resume paying off my debt. I was able to set up small weekly payments to help get it paid off faster, and the process was easy and tailored to what works for me. Kiersten was very helpful and kind.

The agent that I spoke with was very knowledgeable and patient. She answered every single question that I had without hesitation and explained everything that I needed to know. I felt very supported and at ease during my chat.

Rep. Logan, did an outstanding job helping me out to check my balances. And clarified what is paid off and that I had one remaining account to pay off. I am super pleased with the help Logan provided me.

Spoke with Darwin this morning, he made it very easy and painless to set up resolving the issue. Polite and very supportive. What I was dreading taking care of he made it very comforting and supportive.

Got right to the issue and came up with a plan that was suitable for the company and myself, I appreciate the time and effort that was taking to get this issue resolved in a timely manner. I would recommend.

My representatives have always been helpful, understanding and professional. Thank you for the service. Debt collection can be brutal but working with them online via chat or even through calling in has been very simple and quick. I've never spent more than 10 min taking care of my needs.

Someone used my info and obtained credit cards in my name and they handled all my questions and took care of my problems with professional support and didn't give me the runaround. This was so easy to use and I recommend her to handle any situation in a professional manner. Ty for your great customer service.

My experience with MCM has been a lifesaver and I love working with them. They have all been very professional and courteous. I would hope I never have to use them again, but they would be the one for me.

I had an actually wonderful experience handling my credit account with Midland Credit Management. I had just lost my job and am on disability and the representative Gary helped me resolve my issue by lowering my monthly payment and also changing my method of payment to something that works so much better for me. Gary was patient and professional, he listened/read all of my questions and concerns and successfully solved all of them. He was very knowledgeable of the products and services at MCM and I believe he is an asset to the company and deserves the utmost recognition and praise for his excellent customer service skills. Thank you so much for such a great experience and for helping me in my time of need.

Texting with an agent was very easy. Very friendly. Totally helpful and knowledgeable. MCM will do whatever they can to help you. Usually I have a hard time chatting online with texting. But I was able to. They helped me with a reduced payment for the month, and I am very appreciative. Thank you.

Midland helped me set up a payment arrangement that worked for me to get my debt paid off. My account manager Tim ** was helpful, professional and efficient. Got my paid in full with ease and peace of mind.

They are really helping me with paying off my debt. They are very flexible, and the customer service is great. I needed to change one of the payment dates for one of the months and they were easily able to help me with that!

Originally tried to message with Luis ** and he disconnected our conversation without permission or assisting with my problem. Reconnected to receive help with another “Account Manager” and got Jenny **. Seemed robotic but nice, and unable to help. Went a few rounds logging in and logging out to be able to pay a bill that was fraudulent to begin with. Jenny ended up recommending I call an 800 number for further assistance. MCM does not have an email to contact, so forced to call an overseas number or use their messaging system.

I am very thankful that MCM was able to assist me in paying my debt. They were very professional and helpful. Much more helpful and efficient than I would have imagined. I had ignored the debt for too long. That now will begin to change.

I've had a few old debts go to Midland for collection and whenever I reach out to take care of them the associates help me to the fullest extent and really try to understand the situation and help you out. Nobody enjoys paying debts, but y'all make it a little better lol. Thank you!

Kiera was very thorough with what I needed as I was a bit confused. She made sure I understood what was going on and was able to assist. We were able to get everything squared away. I know that I can reach out and can count on your help.

It my time of need Logan ** helped me resolve my account even when others before him couldn’t and or wouldn’t help. He provided the utmost diligence to my medical and financial disposition. He deserves more than praise but merit that includes a promotion and pay increase above all else.

I understand that a Credit Company such as this one has a job to go after unpaid debts, but I want to say thank you for having an amazing staff who have been nothing but helpful and acting human. They are more happy to help me than my actual credit card company did.. I’m actually kind of glad my debt ended up here. Lol.

Tim was great and got everything taken care of for me. I am happy with my experience. I got great settlement offers, that lowered the amount I owed which really helps me out. I would recommend to family and friends.

Midland Credit Management provide great service!!!! Understood my issue and situation. They are very helpful in every way. They went above and beyond. Midland Credit Management will make sure you are taken care of.

No one likes to have to pay a debt Owed, but that being said this company is definitely making things a lot easier for me. I'm pretty poor so paying a huge sum at once is hard but the payments here are definitely cheaper and the customer service is very considerate when you are late or need to switch payment days due to life happening. All in all if you gotta pay then let these folks help out.

I was hesitant to use the chat option because most of the time it's automated and not helpful and very frustrating. This chat was very easy to use and it was clear that an actual person was responding. She was kind, understanding and very quick to help. I was able to quickly resolve my issue and take care of my account. Thank you Rachel!

MCM has been super helpful for me. They take into account my pay and understand that a pay schedule is best for me. It's helping me pay off my debt and help my credit. And, I have NEVER dealt with one rude person. They've all been friendly and very kind.

Easy debt management company. They offered me an easy way to pay my debt with a customized payment plan. The agents were very helpful. They had a chat option which made my communication better with them. I would give me 5 stars.

Darwin was amazing, he answered my questions and got me set up quickly. Thank you so much Darwin, You all, are amazing and I appreciate your assistance and patience with me. Have a blessed week and stay safe and warm.

I appreciate how the staff was able to understand and wasn’t rude and pushy like others have been. I left the chat feeling better. In which we reached a payment agreement I was able to afford. Thank you again for all your support.

I had an issue, and I got Darwin on their online chat service, and he handled my situation in an understanding way. You never want to have to deal with the stress of trying to fix a problem with a debt you owe but Midland has been so understanding and willing to help and work with me. I am grateful.

Used the online chat option to make a larger one time payment so my total amounts/payments of my accounts were less. They were quick and helpful to get the issues I had resolved! Understood my problems and how to fix the issue quickly!

So I’ve never received a call from Midland, I got emails and I double checked to verify and immediately went to their website. The payment plans were awesome and they even let you Do a custom offer which is good for people who don’t work much. I’m paying off two account every two weeks and it makes me very happy to see my numbers go down, I should be paid off by January of next year and December of this year god willing. I never had any issues and their chat option is amazing and easy for me, I was able to make a repayment offer all from the comfort of the chat box. Kiera was amazing.

The agent was very Friendly, helpful and easy to deal with. Made a plan for me to send a payment to finish paying off my past debt. No problems or issues and extended the due date because our mail service here is very slow.

I've never had such consistent and pleasant communication with a company regarding credit and debt recovery. Logan ** was incredibly helpful today walking me through making changes with my offer and recreating it to help me with my personal affairs I've had issues with. Other companies should definitely take notes, Midland's customer service is definitely the best I've ever experienced online and on the phone.

Darwin was super helpful over the chat. He was very understanding of my situation and was very helpful with getting me a payment plan that fits my situation. I know it's a debt collection company, and obviously they want you to pay off your debt, but I did not feel like he was trying to get the most money he could from me, he genuinely seemed like he wanted to find the best option for me without putting me in a worse financial situation. Also, the chat option on the website is fantastic. They were very quick to respond to me and Darwin stayed on the chat with me the entire time until I was able to put my payment info in.

The chat person did very well when I needed help on the site. I had to change my address and change my phone number. I also had to change the bank account information in order to stay on the previous payment plan.

I called because I missed an installment payment that I did not know of and decided to use the chat to fix this problem by paying for the past due installment and like always they got the job done and that was very helpful.

Your service was impeccable for the online chat. I had issues with my debit card being cancelled due to hacking and did know how to get my plan back track with the new card. Your chat rep Darrin was very kind and patient with me and walked me through everything. He even stayed on until I got my new card and payment put through.

They took time to listen to my concerns. Also, help set up payments I could make. The online chat is the best and took no time at all to use and easy to use. I would highly recommend the service for anyone needs it.

They helped me resolve my debt. The agent took time to listen to me and figure out a payment plan that worked with my budget. I was able to work with the agent and she customized a plan to fit my needs. Great customer service!!

I conducted my whole interaction using the chat function and I was able to get everything done pretty quickly. I personally may have felt a bit rushed but having worked customer service I totally understand and my health issues make it hard for me to think and act quickly. The person I chatted with was professional yet warm and helped me get set up on a payment plan that was doable for my situation.

I had a scheduled payment coming up and I had to change it because I had been sick, and I couldn't work and wouldn't be able to make the payment. I contacted Midland and Charles was the one who looked into my situation, and he was able to help. He lifted a weight from my shoulders for sure and I am grateful for that. Midland Credit Management has been extremely fair and have worked with me when I needed it. 100% would recommend!

They kept trying to get more and more money after my account was already paid off!!!! They were working with Freedom debt relief on a settlement then and then doubled dipped to into my income tax refund and took all of it, so reported it to Freedom debt relief and they told me they weren't supposed to do that so freedom stopped settlement with them because they got what I owed in income tax money and some. A year later I just received a garnishment notice from these people who I know my account is paid off with still trying to collect more money that is not theirs because they have been paid and my account was closed!!!! Scamming money hungry thieves.

Tim was able to help me out with my account today! I needed help with making different arrangements for a couple of months to ensure that I could make my payments even though I was unable to make the payments previously set up.

I chatted with them online and I was able to make the necessary changes as requested. Very easy. Keira was very helpful in fulfilling my request. She explained to me what she would do to make sure that we were on the same page.

My rep Logan was thorough a moved in a timely manner. I appreciate that they let me pay and adjust payments if I need to pay early or later. As we know life throws curveballs and we all need this from time to time.

They were so understanding of my situation, and immediately got me into a payment plan that worked for me. Most company could care less about your situation and they were all ears and was very respectful through the whole situation.

Darwin was so helpful! This was the easiest agency to work with in resolving my debts. Thank you for the efficiency and great service. If only all agencies were this easy to work with. Again thank you so much.

Handled my request quickly and efficiently with continuous updates as progressing and reviewing status with me to confirm understanding of my request, would recommend them to family or friends if asked.

Wyatt was a huge help and created a repayment plan that works perfect for my family and even saved me a couple hundred. He did my family a solid and I appreciate his service! MCM and its reps has made a typically unpleasant experience more bearable and I will be forever grateful!

Was online trying to figure out where and why I had a debt with the company. The person that helped me was terrific, she helped find the account and helped me to settle my debt all in less than 30 minutes.

Darwin ** was professional and polite and seemingly understanding of my issues. He worked with me until we came up with a plan that satisfied both of us. It is nice to feel like you have someone who is knowledgeable and compassionate.

I was very pleased and satisfied with my experience with Midland customer service Gary. I believe that was his name. I am so bad with names. Please forgive me. I got my issued resolve in a very satisfying timely manner. He was very polite. He helped me get done exactly what I needed to. No issues or hassles. Thank you so much again Gary and Midland!

I have done live chat a few times and they are super helpful and get done what I need!!! So easy to work with. Would recommend them if you have questions or concerns about your account. So nice to have the option.

They were fast in responding to the online chat, and was able to help me move my payments around. Very Satisfied with the help I received, they helped me in my time of needing to move payments around cause life is tough for us at the moment.

Iris was very helpful, I chatted with her online. it saved me time from work. I explained my situation and she was nice and understanding. I managed to work a payment plan with MCM that will work for me.

I needed help with the flexibility of an upcoming payment and account manager Keira ** helped me with this. She was able to take the payment for July and put it on the end of the payment period. It may not sound like a lot to you but I am disabled and I keep getting turned down for jobs, I have no income. This gives me a little more breathing room to find work. Thank you Ms. **.

Very friendly and helpful and we came to an agreement I can work with for now. He was very helpful and I hope I can resolve this debt as soon as possible. The agreement is something I believe I will be able to make and over time perhaps get this out of my way.

I was in a difficult situation with an outstanding balance that needed to be resolved. I have some challenging mental health issues that make dealing with these matters more difficult that they already are. The chat feature and the agent I dealt with made it much easier to handle this. The agent was polite, kind, and professional. We were able to reach an agreement, set up the plan and get things settled quickly.

Great support and service provided by the live chat account managers. They were really helpful with an issue I have been dealing with since last year. I very much appreciate the help that was provided by them.

I have used Midland a handful of times and used either the chat or the phone call options to resolve issues. Today, Alice ** helped me and was very kind and courteous! As the customer reps I've spoken with before, she helped get to the root of my issue with making a payment and resolved it quickly and efficiently.

I wanted to give props to Kiera at MCM. She was very knowledgeable of my situation at hand. I love the empathy and understanding of our natural disaster in the Houston area shown by Kiera. She was able to work out reasonable pay plan for me. Her patience of walking me through the whole process, really calmed me down. Thanks again for assisting me on the chat assist feature.

I'm an old school person who would rather talk on the phone than open a chat. Today Darwin was very helpful and tried to help to the best of his ability. He took the time to explain things to me and offered solutions. Thanks to Darwin I'm going to use chats more often. Midland should consider him an excellent employee.

I liked the chat feature they offer. Many times when speaking with a creditor by phone, they are impatient, rude, and forceful. Through the chat we were easily able to come to a resolution and within minutes I was done. Love it.

Person on the chat understood what I need it and completed the transaction need it to close the account. They did work with me to finish making all the payments on the account, the negotiation process was simple to complete

They are doing their jobs objectively and effectively. Although I regret my situation I found myself under their purview, they have been professional and polite. I truly am put at ease versus other types of companies that are either cold or too lax. It's a well-intentioned middle.

Darwin ** is who helped me today!! What a blessing such a kind person and very professional.. thank you Darwin **, may God Almighty bless you with whatever you may be dealing with today.. thank you for awesome service..

I had a positive experience with MCM resolving my issues. They worked with me to find a payment plan that suited my situation. This has helped me to get my finances in order. The customer service department is very helpful.

That was a great service to make changes in my account. The agent was so professional, patient and very dedicated. I felt taking into account with my request and needs. MCM resolved my petition in a great way.

The staff and their customer service over the phone and through chat is amazing. Always a great experiencing doing business with them. They will provide any and every option for you and customize your plan the way it fits your budget. These guys are wonderful.

Christy took care of the issue I was having with my payment processing, she was able to resolve the issue and complete the full payment in just a few minutes. Thank you for your assistance. It was actually kind of nice having it fast and easy.

I had a pleasant experience. I was assisted by Dawrin. They were very helpful in handling my situation. They were patient and helped me settle my account reasonably. Thank you for your help today! I appreciate you!